Computer Support Forum

HP ENVY x360 Touchscreen Digitizer

Question: HP ENVY x360 Touchscreen Digitizer

Sadly the touchscreen of my ENVY x360 15-aq055na has cracked and now only one half of the screen responds to touch. My main problem is I'm having difficulties finding out which screen digitizers are compatibile with my model though. So i was wondering which digitizer panels would I be able to replace with my current broken one? ThanksRick

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Preferred Solution: HP ENVY x360 Touchscreen Digitizer

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Answer: HP ENVY x360 Touchscreen Digitizer

That can be tricky. I am in the process of trying to find one for an Envy Spectre 13t that I donated to a no-for-profit organization a couple of years ago. Some one damaged the touchscreen. You will have to first check to see which screen yours has. Is it one with a UHD (3840 X 1260) or an FHD (1920 x 1080) display? The FHD version has a 30 pin connector and the UHD version has a 40-pin connector.According to the MSG document, yours has an FHD display, so you need the thirty pin display version. Which region of the world do you live in? I need to know that to perform a search for a replacement screen. I will edit this shortly. Here is one in the UKhttp://www.laptop-lcd-screen.co.uk/shop/HP-COMPAQ-ENVY-X360-15-AQ055NA-15.6-LAPTOP-SCREEN-NO-DIGITIZ...

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Screen cracked on Hp envy x360 serial number [personal information removed]. The screen is cracked and every so often the screen shakes from side to side or zooms in and out on its own.
 
I need a link to either the screen or screen and digitizer

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My duaghter cracked the digitizer glass on her laptop, but it still works fine after disabling the touchscreen. I know I can buy another digitizer glass and replace it, but if the lcd itself is still functional can you just remove the cracked glass and use it as a non-touchscreen laptop?

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I have three questions regarding my HP Envy which I recieved in September, 2016.  1) how do I find the serial number? 2) how do I correct this system error? AccelerometerStexe - System Error. MFC120U.dll is missing. 3) I have an Espon Perfection V300 Photo Scanner, it works perfectly with Windows 7 on my work laptop. I cannot get the scanner with Windows 10 to work. I am connecting the scanner via a USB. The laptop recognizes the scanner and adds it as a device. However, it does not install any drivers to make the connetion between the scanner and the laptop.  I have tried multiple times to download the drivers from Epson.com and still does not work. The system is totally up to date and I know the USB works.  This is driving me crazy as I need this scanner to work with this laptop. 

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Hi, HP Envy x360 m6 aq005dx Touchscreen not working after updating Windows 10 Home to Windows 10 Pro,  seems as if the driver is not installed, is the driver install in c:\SWsetup if so which one is it, the website doesn't have these availeble fir this model...   David

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Question: HP X360 digitizer

Hello,I'd like to know if this version of the HP SPECTRE X360 included the digitizer. Ty for your help.The model is: HP Spectre x360 13-4158ng.

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Hi there, I hope you know why it is important as user of a tablet pc to have a good accuracy at writing and touching on your display. So this is why I am asking myself why is it impossible to calibrate digiziter and touchscreen under Windows 7 so it fits our needs as customer? It is not acceptable that the cursor moves more than 3mm from the position of the digitizer. The calibration tool integrated in Windows 7 is just poor. I get distances between cursor and digitizer up to 2cm when I use it!When I use the Wacom driver the calibration is way more useful but the driver itself isn't. So it is not an alternative to the Lenovo Enhanced Multitouch Driver. As you can see on this blog it is possible to use the calibration tool with another grid so you get a much better calibration. But up to now I am not able to find a way to use this also for calibrating the digitizer. Hey Lenovo, what about to improve the calibration on Windows 7? You would help many many many of your customers. I love my ThinkPad X200t. For me it's the best notebook I could find for my money. Especially for the reason that I use my ThinkPad for artwork I need a very good calibration.   

Answer:Calibration of Digitizer and Touchscreen

Agreed! After carefully calibrating my digitizer, there is still a 4mm+ discrepancy between my digitizer pen and the cursor around the edges of my display.I'm looking forward to hearing the calibration solution.

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Hello.Here is my problem, I searched the net for a solution, haven't found.I have a Lenovo X60, model 6366 - with both capative touchscreen and digitizer pen. I worked fine until recently when I have to apply extreme pressure to hear the sound for touching - both touchscreen and digitizer pen.I had installed some of the recommended drivers from the Lenovo support center - for example, the multitouch driver (which didn't work). What is strange is that everything worked fine until recently; maybe it has something to do with the hinge problem - the hinge became very loose (I suspect someone dropped my computer), now I searching for a way to open and tighten it.Details:- I am running Windows 7 32-bit;- the digitizer worked well - even holding the pen over the screen (hovering, not touching) moved the pointer;- the touchscreen worked too - with a bit of pressure, but a reasonable amout of it, I could use my computer;- after I ran TuneUp 2013 StartUp Manager it disabled "Tablet Shortcut Menu", "Tablet Button" and "TSMResident" and the buttons on the screen stopped working - for example, I cannot change the orientation of the screen; I reenabled the programs, tried running the exe-files, but the buttons do not work anymore;- I have never succeeded to make multitouch work (the latest Wacom drivers - ISD_DualTouch_710-8 - made Windows say I have no touchscreen and no digitizer devices...); pressure sensitivity never worked too; a very nice diagnostics tool showed this (now it say... Read more

Answer:X60 - touchscreen and digitizer stopped working

Hi, vader11111
 
Your suspicion of possible damage to your machine could be correct, but there are a few other updates/changes that you might be able to try to see if that solves/helps your issue.
 
You've updated the drivers, but have you updated the BIOS? The BIOS being up to date can sometimes help several issues. You can also check the drivers on the support site to make sure you have the latest drivers. I know you've updated them from Lenovo Support Center, but I always recommend people to check the support website just to make sure. You can find the drivers and BIOS updates for your machine here. You can filter the results by searching the types of drivers you are seeking in the first dropdown box and Windows 7 in the second box.
 
Hope it helps, and let me know how it goes,
Adam





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Most passive digitizers of lenovo tablets (at least older ones - x41t, x60t, x61t) are hard, i.e. significant pressure from user's finger is required before system will register a "click" from touchscreen.Are there any models or modifications of x series tablets with soft touchscreens, like touchscreens of most windows mobile communicators and "touchphones" (iPhone, LG Vievty etc.), i.e. tablets with touchscreens that require nothing more than a "mere touch" to register "click"?Maybe hardness of touchscreen can be reduced through its driver settings?

Answer:Touchscreen / passive digitizer: can it be soft?

agravein wrote: Are there any models or modifications of x series tablets with soft touchscreens, like touchscreens of most windows mobile communicatorsHmm...I honestly don't know if there is any mod, but I don't think there is a solution for you so far. Nonethess, my thought of this touch screen is different. I am PDA fanatics as well, but when I first got X61T, I thought that this resistive digitizer was so great because it was really durable. I could use my nail directly on the screen without fear of scratch. While on PDA screen protector is a must, I wrote graffiti on my Palm until I had to change screen protector because there were many scratches and I couldn't see the screen clearly. From that day, it's over a year, I still don't see any scratch on my X61 screen. Although you have to press a bit harder, but I think it's not that bad. I also have tx2500z which has really soft passive digitizer and Dell XT which has capacitive digitizer. Yes, XT is the best if you use in portrait mode reading & scrolling things, but what I don't like most is tx2500z because "touch" is too light, I always get dot on when my palm touch on screen while inking. I don't have that issue with X61T at all. agravein wrote: "touchphones" (iPhone, LG Vievty etc.), i.e. tablets with touchscreens that require nothing more than a "mere touch" to register "click"?Maybe hardness of touchscreen can be reduced through its driver settings?That's capacitive touch. ... Read more

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Anyone know if the new Spectre x360 released in October 2016 supports digitizer pen? HP customer service does not seem to know and none of the early reviews say anything about it. Looking at this particular model:http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360-convertible-laptop-13t-touch-w9b13av-1

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I opened my Hp Envy Ts m6 sleekbook and the screen cracked. It's got a crack from the top left corner diagonally all the way to the bottom of the screen,  two coming diagonally down from the right side to  the bottom of the screen where it  has several smaller cracks meeting all in the same area  in all directions . My laptop isn't under warranty anymore and I got it in December of 2013 . How can I go about fixing this, Would hp help? I'm not sure how expensive this is to get fixed. Thank you

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Hi

When I turn the display off, the touchscreen and digitizer are still enabled, so, if I touch the screen, the display comes back on. Any way to solve this?

Also, not sure if related, if I turn the screen off and leave it overnight, the battery drops by 25-30% in about 8 hours. Same thing happens when I leave the screen turned off for a short period of time, the battery just doesn't last. Not sure if its because the touchscreen and digitizer are still on.

P.S. Running on upgraded Windows 10 64bit.

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Recently I found out that my lenovo yoga 710-15ikb laptop doesnt support digitizer active pen technology. Its hidden in online talks and also frustration when you buy a $70 wacom bamboo ink pen to find that it doesnt work. I understand that most active pens wont work with my computer because the screen (and maybe motherboard) dont have a digitizer. However, I have been looking online and some retailers appear to be selling digitizer lcd screens for my specific model. My question is whether or not these retailers are selling aftermarket screens and if they are will the digitizer work once one is installed? Also, I have a lot of experience doing repair work, mainly with digital cameras and building my desktop, so the task of replacing my laptops screen is not a problem Im just unsure as to whether or not buying a new digitizer lcd screen will work. I dont want to spend money that I dont have to if it turns out that I am just being misled.

Thanks!

Let me know if you need more clarification I'll be around for a while.
 

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Loving my HP Spectre X360 convertible. It's my first touchscreen laptop and it's awesome! So I did some research to find which active pen/stylus would work best and it appears the Dell does. So I bought one - the Dell active pen PN556W. It connects via bluetooth and the buttons work, however I can't draw or do anything else with the actual tip of the pen (I can with my finger). I have a feeling it's because this particular active pen uses the new wacom technology but the HP laptop uses the older synaptics technology - is this right? Is there a fix for this? Otherwise, does this just mean I have to get an active pen/stylus that uses synaptics technology? I would prefer an answer to this question rather than a comment telling me to buy the HP active pen please. Thanks, Rebecca 

Answer:Synapitcs or wacom digitizer for HP Spectre x360 convertible

Hi!, @rebeccabrouse: Welcome to HP Forum !.  See ... http://support.hp.com/au-en/document/c05166879 And, this videos ... https://www.google.com.ar/url?sa=t&source=web&rct=j&url=https://www.youtube.com/watch%3Fv%3DRL5pqx34... https://www.google.com.ar/url?sa=t&source=web&rct=j&url=https://www.youtube.com/watch%3Fv%3Dun1hlfSd... https://www.google.com.ar/url?sa=t&source=web&rct=j&url=https://www.youtube.com/watch%3Fv%3DS1I1HyGH...

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I have  a hp spectre x360 model 13-4005dx and its LCD digitizer is cracked.My lab top still has the warranty but the customer service told me it is not under warranty.When I search the web too many people have the same problem. does Hp has any plan to solve this issue? how I can replace the digitizer, I went trough the pdf that you uploaded but there was nothing about changing the lcd digitizer.

Answer:hp spectre x360 model 13-4005dx LCD digitizer replacement

 Hi @Amir8, Welcome to the HP Forums! I understand from your posts that you are having an issue with your HP Spectre x360 - 13-4005dx Notebook and the cracked LCD screen.  The new Panel will come with a display panel cable, microphones, hinges, webcam, and wirelessantenna cables and transceivers if ordering from HP. Other companies should be including these parts. I can not confirm any thing other than what HP does. Here is a link to order HP Parts, if you need it. Just select your Country or Region first.  Please get back to me how this goes. If this post helps you to resolve the issue you can click the Thumbs up icon to show gratitude! Please click the Accept as Solution, to the right of the Thumbs up icon, if your issues is resolved.   Thanks.

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Hello,I've followed some posts on this support forum, regarding if the new Spectre x360 Kaby Lake (Product# W9B13AV_1 http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360-convertible-laptop-13t-touch-w9b13av-1) supports or not an active pen.What we've learned is that this laptop doesn't work with HP Active Pen (Product# T5E12AA#ABL http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen-t5e12aa-abl) and HP Active Stylus (Product# J4R51AA#ABL http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen-j4r51aa-abl), based on some answers from the support team on previous posts, and based on the information contained in this page: http://support.hp.com/au-en/document/c05166879.Some early online reviews stated that there is no support for active pen, Lisa Gade from MobileTechReview said: "The one feature missing from the previous generation is the active digitizer for the optional HP Active Stylus (a Synaptics pen technology). Given how heavily HP has advertised this feature in the previous generation, I'm surprised they removed it. And yes, it's really gone--there's no active digitizer listed in device manager, and I tested both Synaptics pens and Wacom and N-Trig pens just in case they'd switched to a different pen technology. That means you can use your finger or a capacitive stylus like those made for the iPad Air, but not a precise pen with pressure levels and palm rejection."http://www.mobiletechreview.com/notebooks/HP-Spectre-x360-Late-2016.htmSo, Is HP Spec... Read more

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What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.

Answer:HP Spectre x360 vs HP Envy x360

Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare.  For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.

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I need to find a digitizer for my envy model M1W21UA. Haven't been able to find it anywhere

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I need to find a digitizer for my envy model M1W21UA. Haven't been able to find it anywhere

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Hey Everyone, My laptop has got a crack in the display glass. The display is perfectly fine along with the touch, however i want to replace the upper glass so that it becomes normal and i can use it for presentations and other things. I have tried getting hold of the digitizer but it seems like no body has it. Official partners, service centre guys, local/chinese products. No one. Can you suggest me what to do here?  Thanks

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The digitzer on my son's Envy 15t cracked when dropped at school. I successfully replaced it and it functions. However, when I calibrate the digitizer, the location touched on the digitizer does not line up with the expected loacation on the LCD.The alignment is correct in the upper left hand corner and along the top. But, as I progress to the right and down touching the digitizer, the two components no longer line up. The farther right and down I go, the greater the shift. I have uninstalled and reinstalled the HID in Devise Manager, updated the drivers, disabled and re-enabled the HID, preformed the hard reset, reset and recalibrated multiple times, installed Windows updates, and preformed the HP diagnostic UEFI test. The UEFI test was a little odd. When clearing the squares, the screen appeared to be inversed. Meaning that when I touched the top of the screen, the squares on the bottom would be removed, and vice versa. The test to mover the boxes around had the same type of issue. To move a box up, I had to drag it downward. Weird. Updating the BIOS and chipset drivers is my next task. Has anyone else had such an experience or advice? Yes, I ordered the correct part but that does not mean I received the proper part number. Thank you. 

Answer:HP Envy 15t : Replaced digitizer does not calibrate accurate...

I'm going through a very similar thing with a 15-u. I replaced the digitizer, and the touch is all out of whack, barely responsive, unusable. I have to ask, when the screen was cracked, did you notice if the touch still worked or was it already out of whack at that point.  On the 15-u, it was out of whack with the cracked screen, and basically the same with a brand new digitizer. I even replaced the control board next to the screen with no change. Please reply to let us know if the bios updates helped, I would love to try that but the dang customer didn't give the power adapter.

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Hi, Received my laptop just over a week ago. love it. Its the i7 with 512gb and 8gb ram. Very quick and no real issues with it. One worrying issue is random however. The bottom inch of the touchscreen randomly stops working. Only way to fix it is to restart the pc. It has no response at all and does nothing. nothing seems to trigger it and it can happen at any point, but it is very frequent. The only other issue i have is with IE on the 200 dpi it seems to want to zoom in all the time on the touch mode. When i put it down to 175% or something it doesnt have this random twitchy zoom all the time. any ideas? Touchscreen needs sorting asap and i have done win updates and hp updates. My worry is i get married this week and going to florida so unable to return laptop as this is coming with me for work.

Answer:SPECTRE X360 TOUCHSCREEN PROBLEMS

it has started doing it litterally every few minutes now, where as before it was once every so ofter. im not sure if it has always been like this, but it seems i can click the windows key and the bottom inch starts responding again. not ideal at all, but at least it comes back on. Still hugely frustrating !! i need it resolving??

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Touchscreen now not responsive... does not appear to have driver, device installed (so nothing to update/disable)Have restored (completely) to no avail.Have tried a number of things in this forum... still not working.My guess is a Windows 10 update wiped it out.Help!

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Touchscreen is receiving phantom or ghost touches in a single vertical line, along the left quarter of the touchscreen. This prevents user from using keyboard, logging in and otherwise operating the computer. Powering off and on does not resolve the issue. Cannot access any of the operating system or other controls to disable the touch screen. As it stands the computer is worthless until this is resolved.

Answer:Pavilion x360 Touchscreen errors

This should be fixed through some kind of driver or firmware. i suggest you to please contact HP support team, they should be able to assist you. If the problem still persists, please get a service case logged to replace Display Panel.





I am an HP employee

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I was using my computer one day and Windows performed and automatic update and now my touchscreen does not work. The I2C HID Driver has an exclamation point by it, but when i try to fix the driver uninstall or disable it still does not fix the problem. I went through the troubleshooting guide and nothing works. I've also tried through HP Support and still nothing. Very disappointing to have this convertible laptop and not be able to use the main feature o purchased it for because of a technical issue. Please HELP!!!!! Also says there is not pen input for this device which has to be wrong because it is touchscreen capable.

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 Hello, I did a clean windows 8.1 install on my HP stream x360, (not the HP WIN8.1 recovery mode)  downloaded all drivers here from the HP website. Everything worked accept the touchscreen.  In system i see "no pen or touch is available for this display".  Pen and Touch is missing in control panel., also Tablet PC settings is missing.  Is there any touchscreen driver available for the HP Stream x360 ?  Thanks in advance . Marcel

Answer:Touchscreen driver HP stream x360

After installing the drivers http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4158&lc=en&cc=us&dlc=en&sw_lang=&product=7579... and the touch screen still not working... Check if touch screen is enabled/disabled:Device manager > Human Interface devices > Right click "HID compliant touch screen" > Click enable Make us know if it worked!  

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I have purchased the HP Spectre x360 recently and in general I am very happy with this ultra book. There is however an annoying problem that randomly occurs. It seems like a ghost is touching the screen and it is not possible for me to continue working, unless I put the machine to sleep. Please see below Youtube link: https://youtu.be/E1pLHSWV14o Please could you advise what I could do!

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Hello, I just bought a Targus stylus (http://targus.com/us/stylus-for-tablets-and-smartphones-black-amm01tbus) to use with my HP Spectre x360. Unfortunately it doesn't work very well with the touchscreen; I have to press it so hard that the screen wobbles back and forth. I find this strange because it is very sensitive when I use my finger; a light touch is enough. Is there a setting where I can remedy this? I tried Calibrate, but it seemed to only calibrate for location, not sensitivity. Or, would anyone recommend a specific stylus other than the HP Active Stylus? I just want a simple, non-battery-operated stylus to use to draw and take notes without smudging my screen with fingerprints. Thank you,Chuck

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No pen and touch input is available for this display,  not working after windows 10 directors up date.

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Touschscreen does not work, it is not recognised by the system. Possibly problem with driver.

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My touch sceen has just stop to work,

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My Spectre x360 - 15t-ap000 has a problem with its touchscreen.The cursor will show and move automatic when i doing nothing with the notebook.I'm in China,how can I repair it without going to U.S.?

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Am using  HP Pavilion 11-n010dx x360 PC,i upgraded windows 8.1 to windows 10 now my touchscreen is not working,i have updated all the drivers,windows thrue windows update but stil nothing,any idea please help....

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Hi, I recenlty purchased a HP Spectre x360 13-4100nn and after two days the touchscreen stopped functioning.I already tryied all the recommended fixes:- drivers, BIOS, OS updates- System recovery + factory reset (http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02638587)- BIOS restore (http://support.hp.com/ee-en/document/c02693833)No effect ! Moreover, the touchscreen doesn't work in BIOS, it doesn't show up in Windows Device Manager, and the HP PC Hardware Diagnostics (UEFI) doesn't detect any "touchscreen" to diagnose, then it is unrelated to the OS.So I suppose it's an "early failure". I also mention that during the drivers update (with HP Assistant) at a certain point a black (text mode) window appeared and tried to update some firmware. It gave a series of errors (something like "step 1... error, step 2... error, step 3 ... error...") at the end the text became all red and "update FAILED ... press ENTER". Unfortunatelly this happened very quick, in a few seconds, and I didn't have time to learn what component/driver had tried to update. I suppose that it tried to update the display with a wrong firmware (?!?). This failed update happened some time before I detected that the touchscreen is not working, that's why I THINK they might be related. What can I do ? Is it possible to restore the initial firmware of the display ? Or it is case of real hardware failure ? I hope a support technician will contact... Read more

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Hello Everyone! Its been 5 hours since i have started using my brand new HP Pavilion x360 u004tu, and it's touchcreen has started misbehaving. By this i mean there is an invisible line about 1.5 inches from the left margin of the screen on which suddenly a lot of touch marks appear and the screen starts taking these bizarre inputs. Then so many things open on the screen interrupting my work. I even tried to turn off and then on the touchscreen. But this problem has persisted. WHat could be the possible cause for this? is the screen defective? What should I do? Should i send back the laptop or is there any driver etc whose installation might help me in troubleshooting this issue. Thank you in advance.Foxstar

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When I try to drag something (say a file or a tab) using the touchscreen the cursor will drop the item and then highlight or click whatever item I am then hovering over.  I have already updated every driver I can think of, calibrated the touchscreen, and updated BIOS.

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The HP Spectre x360 suddenly died.  Unable to power on, recharge, no amber light present at recharge input.
 
Unable to reach HP Tech Support. 
 
Options? 
 
 

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Hi! About 10 days ago my laptop had downloaded and installed some windows 10 updates. Since than I noticed that while using Google Chrome the touchscreen was not responding to the swipe up/down and to links' tap. When I start using Chrome everything seems ok than the problem appears. Sometimes it disappears on hisown, than appears again, sometimes not. Anyone has the same problem?

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I received this laptop last November 2016 and i noticed that when i use the touchscreen continously the drag and drop stops working. I downloaded and installed the softpaq that hp support provided but it did nothing. Now my laptop ghost touches on the upper and middle left when i turn it on. I tried disabling and uninstalling the touchscreen driver. It works however the problems comes back again after a few days.   I am hoping that someone knows the solution to this. Thank you!

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Bought this computer at the first week of August.  Set it up and used it for 3 weeks.  Enjoyed the flexibility of the convertible funtion and regularly used the touch and active stylus features.   Then the touch screen and stylus functions stopped working. After multiple attempts to reactivate the features (i.e., restart, new pen battery, software updates) I contacted HP support.  My assumption was that the hardware was bad, the screen had failed in some way, because the software didn't even recongize the touch ability any more.  HP support ran me through the standard solutions, so again restart, etc.  Then they wanted to reset Windows, revert back to the shipped version of the software, erasing all my files, apps, and software that I had migrated from my old computer.  That computer had been recycled at this point.  So I would be left to start over.  My feel was that it was a hardware issue, so why go through the pain of having to reset up the machine.  After some coaxing by the rep, I relented and reset windows.  No help.  The software still could not recognize touch or pen functionality.  Next step was to send the machine in for repair.  They told me it would take 14 days.  That seemed like a long time to go without a computer.  I asked for a replacement machine.  The computer was only 3 weeks old.  They refused.  And no compensation was offered for my lost time. N... Read more

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Hey guys, please help. I'm sort of panicking. The touchscreen and pen worked perfect after initial setup. However, I was experiencing pen pressure problems and decided to download a different driver from here:http://support.hp.com/us-en/drivers/selfservice/HP-Spectre-13-x360-Convertible-PC-Series/7527520/mod...The driver I downloaded was the HP Active Pen Control Software 0.0.0.11 Rev.A, which I failed to notice hasn't been updated since Dec 19, 2015. Upon installing and restarting, my touch screen and pen input no longer work at all.I am pretty sure this is not a hardware issue seeing as the hardware worked perfect until I installed this. I tried loading a restore point and then factory resetting, which was probably the worst thing I could do. Before I did the factory reset, the Pen and Touch devices were hidden, but listed in the Device Manager under HID (human interface devices). Now, they are not there even if I show hidden devices.Instead, there is only an Unknown Device listed under Other Devices. When I view its properties, it says"Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer."ACPI\VEN_HPQ&DEV_6007 is the Hardware ID, which I believe to be the touch screen since it wasnt there until I factory reset. I tried the component test and there was no "touch screen test" option,There are also no more pen/touch options listed in the Contro... Read more

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My brand new notebook was defective! The touchscreen did not work. I'm sending it in to Memphis, but I have to wait for the credit and purchase it again! I bought it on sale! Perhaps, I now know WHY it was on sale!The executive complaint guy(Aaron) no longer returns my calls after the awful review I have HP. I'm sending it back, waiting for my credit and going straight to Dell! I cannot wait another three weeks for one to ship from China!I'm furious, and over HP!!

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hi, i am about to buy a hp envy 13 and i was wondering if you could disable the touchscreen? 

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I'm a cartoonist and bought the HP Envy x360 in Septmeber or so of 2016. I was at Best Buy and only purchased it because both Best Buy and HP marketed the laptop as good for drawing. Then I find out I need to buy a pen. I just got the HP Active Stylus for Christmas, the guys at Best Buy said it's compatible and so does the HP site here: http://support.hp.com/us-en/document/c05166879 It's not working. There aren't many directions. I read that the first time you use it, a set up screen should pop up, but it isn't. I don't know if it's just me, if I'm not using it correctly, or if it's just not compatible with my computer. If it isn't, what should I get instead?

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Question: HP Envy x360

My envy x360 m6 ae151dx makes some rattling noises seemingly from the fan. Should I worry about this? If I buy a laptop cooler, will it be fixed?

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Question: Envy x360

My Envy touch screen has had problems since I got it. It was purchased in December 2016 but I just put it into use last month. Almost every time I open it after sitting closed for a period of time, the screen starts jumping around with phantom mouse clicks going off everywhere opening, closing, resizing & generally wrecking havoc on anything that is open. If I close and reopen it a couple of times it will work for a bit but the touch screen is so unpredictable as to be worthless. I have tried to figure out who to contact but I cannot even get past the find your product portion of hp's website because it keeps saying it cannot find that product. Thank you for any help!

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Hello. I have just bought this notebook and I searching on google i noticed it has an internal M.2 port next to the HDD, and in this hp official manual it mentions M.2 SSS support, but not for this specified model. How do i check compatibility ? (mostly with BIOS). It would be awesome if i could add a SSD without loosing the 1TB hdd.  Thank you.

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Question: HP ENVY X360

Hi I bought an HP Envy x360 it only worked for 6 months.  It does not switch on there is a light only when it charges.  Can anyone help. 

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Question: HP ENVY x360 M6

My in box deletes messages before I can read or save them.

Answer:HP ENVY x360 M6

Hi @threadfin410?, What email are you using (Gmail, Outlook, Yahoo...)? And are you accessing it in an Internet browser? Do you access the same email account on any other devices? When the messages are deleted, can you still find them in your Deleted/Trash folder? Any additional info would be helpful.

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Question: HP ENVY x360 m6

My laptop touch screen was showing some bubbles with flashing touches on the screen. I had to connect it to the external monitor to use it. Can somebody help?

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I am having the EXACT same problem.  HP has been no help.  It seems like it is an incompatability problem with HP and Windows 10.  After being on the phone a number of excruciatingly frustrating days with HP help, they want money to tell me to do a reset and roll my computer back to 8.1! HP needs to fix this. My computer is a HP pavillion notebook 15-ab027clFIx it HP!

Answer:Re: HP Envy 15 Touchscreen Problem

HiI have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works, this post has instructions. Thanks.

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My three year old computer just completely stopped working, I can hear the fan but that is about it. I took to Best Buy where I bought it new and of course the warranty is out. So I paid to have a diagnostic done to find that my system board was bad. I want to send back to HP to have repaired or to get an estimate bug can't ever get support. When I do get someone in support they seem to think that if I pay $69 they can fix over the phone? I love this computer an it kills me to see it sit. Best Buy want take it back as a trade in because it doesn't work.

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My laptop's touchscreen capability has vanished ever since I installed windows 8.1 but all the solutions I have found have proven to be useless. Touch screen has disapeared from device manager and calibrate touch screen has disapeared and I used to be able to use touchscreen previously. It seems hopeless but I wowuld love for someone to be able to help me wiht this problem. Maybe returning to older versions? I dont know quite frankly

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Hi, just gave my wife a new HP Envy 15t touchscreen laptop.  She plugged in the ac adapter to charge up the battery and the adaptor got very hot.  Has anyone else experienced this?  Is this normal?











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Answer:HP Envy 15t touchscreen ac adapter getting very hot

A tough one I guess. Mine feels about as warm as a cloth rinsed in hot water and wrung out- but not as warm as a baked potato fresh from the microwave. Yeah, I am not a gourmet cook.

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I need help disabling the touchscreen on my HP Envy. I've tried to look it up on here but I have found nothing. I'm not really sure how much more explicit I can get about what kind it is. If you have any advice on how to figure that out, that would be helpful. Thank you.













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Answer:HP Envy Disable Touchscreen

 For Windows 8 and 8.1 with a newer notebook open the device manager. The same procedure is likely to be quite similar for Windows 7.   Right click the HID-Compliant Touchscreen device and select Properties to invoke the properties window.  

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hello peepsI need someone to tell me how to cancel the touchscreen, I canīt do almost anything with the mouse or with my fingers because that area is constantly active ...i tried to disable touchscreen using the following stepPress the Windows key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driver.Right-click, and select Disable from the list.Click Yes on the dialog box.                                                     BUT I DIDNT FIND ANY SOLUTION KINDLY HELP ME OUT                                                                                                                                          THANK YOU       

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Hello, Here is my hp laptop model and product number.Product number: G6U23UA#ABAProduct model:  k020us (Energy Star) Recently I had a problem of "Display driver stopped working and recovered" frequently. I searchhed over internet and on Hp form and I got several solution. I tried uninstalling display driver from Device Manager and updated from windows update. But it didn't work. So, I ran into another solution. I downloaded display driver fro intel website and installed. This time it worked well and the problem was resolved. But suddenly today, when I tried using touchscreen, it is not working. I do not know since when it stopped. On system properties, it says, "No pen or touch input is available for this display". I looked into this page. Then, I downloaded graphics driver from Download Center. But it tells that "This computer does not meet the minimum requirements for installing the software". I am out of options except factory reset (I think!!!), which I am not going to do, since there is many things installed on my lapotp and I have  work here. Help me.

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hello I need someone to tell me how to cancel the touchscreen, I canīt do almost anything with the mouse or with my fingers because that area is constantly active ...i tried to disable touchscreen using the following stepPress the Windows key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driver.Right-click, and select Disable from the list.Click Yes on the dialog box.                                                     BUT I DIDNT FIND ANY SOLUTION KINDLY HELP ME OUT                                                                                                                                          THANK YOU       

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Hello, I've been having this issue since yesterday. I was using my laptop until the battery died and I tried to charge it but it wouldn't turn back on. There is a solid white light when the adapter is connected so I know it's fully charged now, but my laptop will not turn on. Please help

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I need help. This is my first HP laptop, and so far it has been a nightmare. I have had serious problems with lag time for response when online, between selecting a website and the ability to scroll on any main page.Now, as I was updating what the laptop HP service Centre said I needed to update, I ran into further problems while surfing online, and then the fan kicked on, and my screen went black. I cannot recover it.This has been very frustrating and now I don't know how to reboot it as it's an internal battery - something I didn't know before buying it - so I'm unable to stop the fan from running.How can I stop this? What is causing this problem?I'm worried the fan is going to burn out because I can't stop it!! And I'm also really worried I just wasted a lot of money on this brand new laptop that is not proving to be very good at all!!!

Answer:HP envy x360 problems

Hello @thealison, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I came across your post about the notebook not starting, and wanted to help! To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:How Do I Find My Model Number or Product Number? The performance issue you are having with the notebook, while online, can be caused by many things.  To get the notebook back up and running, try performing a Hard Reset.  You can use the following document to assist you: HP Notebook PCs - Computer Does Not Start (Windows 10) Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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Hello,I recently received Envy x360 15-u111 dx as a gift and I was wondering if can upgrade the gpu to improve gaming performance.Current specs are cpu i7 5500U and gpu intel hd graphics 5500. I know that I cannot replace the graphic card but I wanted to add nvidia geforce gtx 860 or 870 and basically I'm wondering this is possible or not ?Thank you in advance!













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Answer:upgrading gpu on HP Envy x360

Hi, Unfortunately no, you can't upgrade or add video card to your computer, the whole series has two options: Internal graphics:Intel HD Graphics 5500 (5th generation processors)Intel HD Graphics 4400 (4th generation processors)Support for DX11, HD Decode, and HDMI Source:  http://h10032.www1.hp.com/ctg/Manual/c04513489.pdf More info:    http://support.hp.com/us-en/product/HP-ENVY-x360-Convertible-PC-series/7252842/model/7757205/manuals/ Regards.

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Hello!The HP support can't help me by phone. Someone will help me, may be. My notebook has 2 speakers. I can hear the right channel in right side, but the left channel in middle (not left side). Is it engineers solution or troubble?Thanks in advance.P.S. This is my notebook - http://support.hp.com/us-en/product/HP+ENVY+15-aq100+x360+Convertible+PC/12499186/model/13556136?jum... 

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greetings.  Will we see in Future a other Version from the Envy X360 with AMD APU and DUAL CHANNEL RAM? I dont now why the hell you but only one Ram slot in this Maschine....  Pls Tell me if we will see more Envy X360 with AMD APU ... better a 9830P with Dual Channel RAM.. and open Features for overclocking and undervolting... Pls build this.  I like the ENvy.. and i will buy 2 of them.. but not with singel Channel ram... this makes no sense.. AMD can have such more Power with fast RAM. greetings Sunjy

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My notebook keeps restarting at unknown times. i thought it was due to sleep settings but I switched them off and it still happens. it seems to happen more when I have it charging. Anyone else having this problem?

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im thinking about buying an HP Envy x360 and was wondering if any pens will work for it, like a wacom digitizer or pen. Thanks

Answer:Hp Envy x360 pen compatability

I have recently purchased an HP Envy 360 to replace my Surface Pro 3 (needed a bigger screen). I have the screen pen that came with my Pro 3...is it compatible with the Envy?  ...or do I need a different one....if so what is available?

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Why does my HP ENVY x360 - 15z-ar000 CTO (ENERGY STAR) say the memory is 2133mhz ddr-4 ram but the specs say it's only 933 mhz. Can I upgrade my ram in this model?

Answer:why does my HP ENVY x360 - 15z-ar000 CTO say the ram is ddr...

Hi: The memory will only run at half the rated spec of what the processor FSB runs at, with one memory module. So, even if you have DDR4-2133 memory in the PC, if your notebook has the AMD FX-9800P processor, that processor's FSB speed is a maximum of 1866 Mhz. One memory module cannot run in DDR mode. So 1866 MHz/2 = 933 MHz, which is correct if your notebook does not have 2 matching size modules (then it runs in DDR mode -- 1866 Mhz). See chapter 1 of the service manual... http://h10032.www1.hp.com/ctg/Manual/c05085451

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Is there anyway to use my Envy x360 as a 2nd monitor for my work laptop? If so, what type of adapter would I need?

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My laptop was unable to start after it turned off when I was using the recovery manager to set up the factory settings. It is not possible to use the recovery manager again.  Can you please help me to find a solution for this problem?

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Three weeks after purchase (lovely machine), twice in past few days the cursor goes suddenly more and more crazy two or three minutes after switch on, opening all kinds of app and data file and sometimes highlighting data and making changes (without saving!). Switching off (which is exceedingly hard in this context) and on again seems to clear the fault. How do I avoid this, please? I'm terrified of its happening when I'm using the machine in a meeting or even showing a presentation.... Thanks, all - Eric

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Hi, I want to install 256 GB SSDfor my laptop without removing HDD.Does my laptop support SSD installation without removing HDD?What specifications should I look for while buying SSD? Thanks in advance,Amol

Answer:SSD for HP ENVY x360 - m6-aq105dx

Hi,You can put M.2 2280 SATA-3 TLC SSD and make it boot drive by cloning or clean install of Windows 10. See this thread:https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-x360-M6-aq105dx/td-p/5...And use HDD as storage drive.Create HP Recovery USB using HP Recovery Manager before going for any Upgrade.RegardsVisruth

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Hi, looking for a convertible, X360 style, laptop. The IT guy says I need i7 with dedicated graphics and it needs to be able to replace my desktop so run dual screens, hook up to the network, sit off to the side of my desk while I use a full keyboard. The HP Envy X360 seems to tick the i7 and graphics card boxes but I just can't find out whether there is anyway to replicate a normal docking station....anyone able to help?

Answer:HP Envy X360 Business Use

Hi!, @Hlrock: For Help you, Can, indicate the model complet and P/N (Product number), of your netbook ?.

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Hi, looking for a convertible, X360 style, laptop. The IT guy says I need i7 with dedicated graphics and it needs to be able to replace my desktop so run dual screens, hook up to the network, sit off to the side of my desk while I use a full keyboard. The HP Envy X360 seems to tick the i7 and graphics card boxes but I just can't find out whether there is anyway to replicate a normal docking station....anyone able to help?

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Hi, I am currently on my 4th HP laptop and finding them to be woefully inadeqaute at delaing with the simplest of tasks reliably!.... I won't go into the issues with previous laptops but the problems I am experiencing with this one after only a month are beyond a joke for a Ģ650 laptop, especially as I am hardly pushing it to the limit..... I only use the internet, a little bit of streaming, Word docs, email (Windows Live Mail) etc... This laptop is the HP Envy X360 15-ar052sa with the AMD A12-9700p processor, which I was told means it would be good at multi threading. Since I purchased it I have had issues with the tracker pad going mental on startup and flicking around the screen by itself for 3 - 5 minutes, and the laptop getting rediculously hot with the fan on continuously, despite me only checking and sending emails through Live Mail on some of these occassions, i.e. no other programs running. Thankfully these issues seemed to resolve themselves during the course of some Windows updates (Not sure which ones solved the issues though.) Unfortunately since I installed an 'HP Notebook System BIOS Update (AMD Processors)' about 5 days ago the laptop regularly gets hot again, sometimes has difficulty streaming videos on Youtube, has crashed multiple times, Chrome now runs slow and freezes regularly.... I do not know if the update is responsible, but the timings coincide.... Also I'm not at all techi so would need fairly idiot proof answers if possible&nbs... Read more

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Question: Envy x360 freezing

Laptop will randomly feeze to the point it becomes completely unresponsive and requires a hard reset.  This has happened consistently since I've had the laptop. In the last couple month the frequency has rapidly increased.  I have contacted HP Support numerous times and continue to get different answers and the run around each time. - All Windows and BIOS updates are ran- I did a clean reinstall of Windows based on recommendation from the chat session. Then I had one agent tell me it was probably malware and needed to send me a recovery disk, then the next person said it was a bad Microsoft update.  I've done everything asked and I still have a laptop that is constantly freezing, and this is becoming increasingly frustrating. I've noticed this seems to be a common issue with my model of laptop, and wondering if there is a fix for it. Please someone help me out here.

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Just want to know if the HP ENVY x360 can take a sim card. Thanks

Answer:does the hp envy x360 have a sim card?

EMERALDFLAME50 wrote:Just want to know if the HP ENVY x360 can take a sim card. ThanksHi, No, it does NOT a slot for WWAN card. You CAN'T use a SIM card without WWAN card. Regards.

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I was using my laptop, set it down on the counter and the screen went black. Thought maybe the battery died so I plugged it in and the laptop would not turn on. I tried a hard reboot and no success. There are no lights on whatsoever. I am really disappointed because this laptop is only 15 months old! I should have never wasted my money on a HP. Should have bought a Mac! Any help would be appreciated.

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Just bought this for my son to take to college but would like to add a SSD for the operating system but he'll need more than 256gb total storage so I dont want to ditch the 1 TB HD. Thanks

Answer:Can you add a SSD to HP ENVY x360 - m6-ar004dx and keep 1TB ...

Hi,No additional 2.5 inch SATA slot or supported M.2 SSD slot for your model.You can nevertheless upgrade built in hard drive to 2.5 SATA SSD.Manual: http://h10032.www1.hp.com/ctg/Manual/c05085451Specs: https://support.hp.com/us-en/product/hp-envy-m6-ar000-x360-convertible-pc/10862133/model/11715532/do...Support for a 256-MB, M2.2280, PCIe 3Ũ4SS, NVMe, TLC SSD (only on computer models equipped with an AMD A9-9410 processor)�Your laptop came with AMD Quad-Core FX-9800P processor. So no guaranteed M.2 SSD support.RegardsVisruth

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I'm new to this forum but not to HP. Over the years I've enjoyed and hated a few systems all desktop models. Now due to a physical condition I find myself bed ridden 90% of the time with no changes to come. I have been doing some research for a new 2-in-1 notebook and came across this configuration at Costco. It can't be matched at the HP web site and I guess I'm asking if it's a good computer as well as a good deal. Envy 360 13t touch screen  new Intel i7-7500 chip 16 Gb RAM1 Tb SSD drive 13 in touch screen WLED Backlit QHD + ( 3200 x 1800 ) Display 1 USB C port3 USB 3.1 ports1 HDMIMulti format multi media card reader Of course all the other standard Wi-Fi, Bluetooth,Widows 10 Pro1Year subscription to Microsoft Office2 year warranty included with accidental and theft2 additional years warranty using the Costco CitiBank cardA Concierge 24 hr technical USA service. as I said I can't duplicate this at the HP Store site. Is the computer a decent deal? Is the Envy a decent computer? Can a stylus be used with this system. I'm hoping to hear back from all those who have had at least some experience or knowledge with this particular unit. Thanks Bob  

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I've had this HP Envy for a little over a year now, and shortly after having it the keyboard backlight just stopped working.  It didn't really bother me until recently, as now I find that I'm in situations where the backlight would be handy. I've tried restoring the BIOS to the default, and I've tried updating the BIOS.  The designated backlight key also does not work anymore, but its alternate fn command (f5) works.  

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Hi, my HP envy x360 died suddenly and refuses to turn on. I thought the charger gave out at first, so I bought another one but even the new one is not charging my laptop. The charger light does not glow orange or white, and I tried holding down the power button and mute button for 10 seconds, and still nothing happened. Pls help I have an exam tomorrow

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I have a brand new Envy x360 that I've had about a week. The power will turn on but there is no display, no HDD activity and lights on the cap locks and mute will not turn on. I've tried a hard reboot, held the power button down for up to 30 seconds to shut it off. I've connected it to an external monitor via the hdmi port, and i've disconnected the battery for about 30 minutes, connected AC power. Still not display, no bios post and no HDD activity light. At this point I'm guessing the motherboard failed. Are there any other troubleshooting suggestions or should I return it to the store I got it at (Costco) for a replacement?

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Hello, I recently purchased the HP Envy M6 AQ105DX laptop and as I was upgrading the RAM and the hard drive to an SSD, I noticed that there was an M.2 slot on the motherboard that may allow for a secondary SSD for the operating system.  I tried to do some resaerch, but since it is a relatively new laptop, there doesn't seem to be too many post on this particular laptop. I noticed that there are several posts about previous versons of the x360, but I am wary of trusting those answers because obviously technology changes, and different motherboards are used and specs change.  Anywho, the label right next to the port says mSATA, but all of the mSata SSD for sale online have different pin configurations. The form that looks closet to my port is a PCIe slot. I have included a picture of my slot and if someone could confirm the compatibility, I will forever be in your debt. Thank you.

Answer:HP Envy x360 M6 aq105dx

Hi, From your image, I can't see which way you can fit a M.2 (mSATA) SSD, side way or up-side-down. At least it must be like  which numbers which show the length of the SSD. Regards.

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My computer is less than a month old and it shut down on me. I have charged it and left it but when I press the power button the fan starts aND the caps key blinks but it doesn't turn on. Then is it stops and tries to turn on again. Nothing shows up on the screen at all. I don't think my hard drive is turning on. I have not dropped it, spilled anything on it, had it in heat or anything. I need this to be fix asap!

Answer:HP Envy x360 Won't Turn On

Hi ambowditch.  so, your notebook having issue with no display & caps lock is blink. caps lock blink is actually was an error which is notebook motherboard was try to tell to user.what u need to do is, try to count how many time caps lock is blink.  try do following troubleshooting first before u count the caps lock blink. 1. perform power cycle. remove battery & power adapter. then press & hold power button for 30 sec. then plug in power adapter only and power on the unit. make sure battery is not installed. if you lucky, may be the notebook will start with HP Logo and windows will load as usual. but if not, try to count how many time caps lock is blink. thanks. ghost. Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

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I really can't understand what seems to be wrong with this computer it's not even a month old and it already won't even work. I tried to turn it on everything roars up but the screen is blank I've spent hours trying to look up what the issue is. The caps lock blinks once then it just stays blank. Sometimes the computer will restart then do t again and loop as well. I thought at first it was the CPU but then I got the the bios recovery screen and it tried to fix the bios and I thought if the CPU was out then the bios wouldn't work. It just confuses me even more. Any help is much appreciated.

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Hi, I recently bought a HP ENVY X360 and it's really slow, it sometimes takes up to 15 minutes to start up, it freezes alot and sometimes the screeen goes black and i can only see the mouse... What can i do to make it faster? and to stop it from freezing? Thank you

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No display by HDMI or touch screen. Fan is running and lighted keyboard function works properly. Any way to factory reset?

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hi, I bought a HP Envy x360 laptop (m6-w103dx) in the US a couple of months ago and today it has just shut down (died) on me and I cannot boot it up. Power cable light is on, so has power, but nothing's happening.I plug in the charger and the orange light turns on and then when I click the power button it blinks white one time then it turns off right away.Any help would be appreciated... Thanks...

Answer:NEW HP Envy x360 Won't Turn On

If you leave the power adapter plugged in dose the led stay amber?That means it is charging. Your troubleshooting describes a notebook with too low of a battery charge to boot into Windows. Let it charge for an hour or so before trying to power it on.  

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My laptop is fully charged but will not power on. 

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I purchased my new Envy x360 about 4 months ago. It ran great up until now and it suddenly won't turn on. When plugged in the charger cord indicates that the computer is fully charged. When the power button is pushed the light beside the button turns on for approximately 10 seconds then goes off but nothing else happens. I have tried a hard reset but it did not help. I really need this fixed quickly and without losing the saved memory.

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My HP Envy x360 laptop keeps restarting every time I open my lid. My settings are already on Sleep mode for when I close the lid. This just started occurring recently and I've already tried running quick tests via F2 function and upgraded the BIOS. Doing a system recovery is my last resort. 

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Today my laptop turned off at random. It won't start up and the caps lock key flashes once when attempting it.

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