Computer Support Forum

My Inspiron 3521 Won't Get Past The "Preparing Automatic Repair" Screen

Question: My Inspiron 3521 Won't Get Past The "Preparing Automatic Repair" Screen

As the title says, my Inspiron 3521 will turn on but can't get pass the Preparing Automatic Repair screen. That screen will pull up and then go to black. I can't access anything on my laptop. Any help would be appreciated! Thank you!

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Preferred Solution: My Inspiron 3521 Won't Get Past The "Preparing Automatic Repair" Screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: My Inspiron 3521 Won't Get Past The "Preparing Automatic Repair" Screen

Run a full diagnostic on the hard drive. F12 at powerup BEFORE Windows begins loading.

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I have had my Dell Inspiron 17 5758 Laptop since around Feb 10, 2015 so almost 2 years now.  The lap top was working fine up until mid day yesterday now it is stuck in the "preparing sutomatic repair" loop and ends with either a black screen, saying my laptop didnt start correctly or that it couldnt repair my laptop and when i try to run a diagnostic on it it says that my hard drive is not installed. Also now the hard drove is simply not running. Is this because the hard drive as failed? Its in transit a lot and occasionnaly hits a bumps on the seat of my car when driving.
Also if i have to buy a new hard drive how would i install windows 10 on my laptop again? Will i have to pay for it again?

Answer:Dell Inspiron 17 5758 stuck in "preparing automatic repair" loop and says hard drive isnt installed

Unplug the system, disconnect the battery and hold the power button for 30 sec.  Remove the base cover and hard drive - then reinstall them.  If the drive is still not detected, it's toast.
Reinstalling 10:

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I have a Satellite U50D-A and when I turned it on thismorning it starts on the "Toshiba leading inovation screen" with Preparing Automatic Repair written on the bottom. I've googled it but everyone else has the same problem but stuck in a loop...mines just frozen on that first screen. Now been 9 hours and am starting to doubt it will automatically repair

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I have a Satellite U50D-A and when I turned it on thismorning it starts on the "Toshiba leading inovation screen" with Preparing Automatic Repair written on the bottom. I've googled it but everyone else has the same problem but stuck in a loop...mines just frozen on that first screen. Now been 9 hours and am starting to doubt it will automatically repair

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Earlier today, I noticed that my laptop wasn't automatically adjusting its screen brightness. I often fixed this recurring problem by putting the laptop in a state where the screen would turn off. I decided to quick press the power button to quickly put my laptop into sleep mode. However, the computer's internals were still operating, so I forced the computer to shut down. When I logged back in after I re-booted the computer, I was greeted by a window that said that the hardware settings had been changed and that the computer required a restart, so I obliged. When I rebooted the computer again, I was met with a boot screen that said "Preparing Automatic Repair." My computer loaded to the "Your PC did not start correctly. This can usually be repaired with a restart." I have not been able to load the OS proper. Please help!

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So I finally made a .iso file for W10 Pro x64 and started installing it. Everything went smoothly my PC restarted 2 times. But when it got to 81% (in total) while "Installing drivers and features" it resterted for the third time and then it started giving me the "Preparing automatic repair" and then "Diagnosing your pc" stuff. I was able to launch the automatic reapair and roll back to W7. Can anyone help me to fix this?

Answer:Windows 10 gets stuck at "Preparing automatic repair" while installing

Update: tried it again still does the same thing

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Hi, after sifting through many threads about this problem I'm still not getting anywhere. I can run recovery from the boot menu but it goes nowhere. I have a recovery CD and a USB but when I choose them in the boot menu nothing happens. I also disable secure boot. I don't care about the data at this point, just want it to boot up. Any suggestions would be appreciated.

Answer:Toshiba P75 "preparing automatic repair" loop

You appear to have a Toshiba Satellite P75 series laptop.

What is its complete model number?
(A dash and additional characters after P75 comprises the complete model number)

What "recovery CD and USB" are you referring to?
Did they come with or were they created in that laptop?


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Hello My xps 8930 i7 (new) is stuck on "preparing automatic repair" and stays there even after several reboots and several goes via the recover os assist option. We turned the desktop on today and this problem occurred, it was working ok yesterday. The only thing that was different was I added some firewall rules to the sky router which I have since removed and the same problem persists. I have also tried going to windows recovery from os assist and that hangs with "Please wait".I have already run Running the ePSA diagnostics - no issues and I have already run recoveryassist OS - this found and fixed a problem with the partition, but the same issue occurs.I did not receive a windows install CD with this. Is my only option to reset to factory settings ? I hope not.

Answer:"preparing automatic repair" XPS 8930 desktop

You could use Microsoft's Media Creation Tool to repair your Windows 10 OS.

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Hi all, I fresh installed Windows 10x64 in my new laptop. It was working flawlessly. The main drive is a Samsung EVO 960 Nvme. All I did was temporarily replace it with another SSD (I had to test it), and then reinstalled the EVO. Upon reinstalling it each time I power the laptop the following message is displayed:"Preparing Automatic Repair", it then goes on into "Diagnosing your PC" and after that a blue screen shows up with "Automatic Repair couldn't repair your PC" with the option of a "Shut Down" button, and "Advanced Options" button. I tried "Advanced Options", "Startup Repair" but it couldn't fix it.
In the first place I wonder why this happened? All I did was remove the drive and then reinsert it. And then I'd appreciate if anyone can suggest a fix without having to reinstall WIndows, which is a lot of time spent. Thanks.

Answer:"Preparing Automatic Repair" infinite loop

Hi, I don't believe this is actually a BSOD, fortunately.

Please download Macrium Reflect's free boot disk.

Boot your PC from it, and run the Fix Boot utility.

(Assumes the data on your disk is intact of course)

(Note- to avoid reinstalling Windows in many circumstances from disk failure to ransomware, unbootable PC that can't be fixed to user error, we strongly and repeatedly recommend the routine use of disk imaging using e.g. Macrium Reflect (free) + its boot medium + external storage for your image sets. This protects your PC, your data and possibly your sanity).

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I have a Samsung laptop that's over 2 years old now and up until now has been working ok. I started installing Windows 10 (currently on Windows 8) earlier and suddenly my laptop died, as if the battery had ran out. I made sure everything was plugged in and when I powered up, it came up with the Samsung logo and said "preparing automatic repair" before cutting out a few seconds later. I've since removed the battery, held down the power button and left it off for half an hour but each time I press the power button the same screen comes up for a few seconds before it cuts out again.
I've looked online but I'm not very good with technology so I'm none the wiser... It seems I need to do a hard reset and lose all of my data, is that right? Is there a less drastic solution?
Please help! I use my laptop for work so I really want to get this fixed asap, if possible! No technobabble please, I get confused at the best of times.

Answer:"Preparing automatic repair" then cuts out!

Have you tried this while it is connected to the mains?

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I stupidly turned off my computed without finishing an update. Now I keep getting "Preparing Automatic Repair" nonsense. I have created a windows 10 USB flash drive and I am trying to repair/reinstall windows 10 through that, but I am still getting blank screen.

Answer:"Preparing Automatic Repair" - How to fix?

at what point do you get the blank screen?
easiest option is to remove the hard drive, connect it to another pc, extract all your data from it (if possible), then reformat the drive.
put it back in the origial pc and reinstall windows from the USB or DVD media

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Hi,My Inspiron has several problems...please reply the answers.
?It is always shutting down randomly , I have tried it with full battery but it didn't work
?Always showing "automatic repair" and shows a few options, Exit and continue to windows 10, use a device, troubleshoot, and turn of your PC..... When I click Exit and continue to windows 10 or turn off your PC, it freezes.
?It is always showing " HDD password " ... I cannot disable it.
?The pointer on the screen is not stable a shaky when I use it with the touchpad
Please reply as soon as possible.... down below are the details
Inspiron 3521
Service tag:33440X1
CPU type: Intel (r) Core( TM) i5-3337U CPU

Answer:My Inspiron 3521 always showing automatic repair

In the "Choose An Options" screen, click on Troubleshoot instead of Continue -  Exit and continue to windows 10).  

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Hi everyone, 
A longtime Dell enthusiast, I love my Dell laptop and haven't had really any problems with it.  
But today the Support Assist self-test said that the hard drive had "failed" its test.  It gave the following error codes for the hard drive (ST500LT012-9WS142):
     WHD16-6GP  (SMART short self test:  "failed")
     WHD20-J2C  (Targeted read test:  "failed")

So, obviously, I'm just wondering:  Does anyone know exactly what this means?  And how serious is it? Though running a little slower, my laptop is still working....
Whatever help/info you all could offer, I would really, truly appreciate it (!).  I've already started looking into a replacement hard drive--and the cost is minimal, but I fear the aggravation of a full install of software (I've never done that).  Anyway, that's where I'm at; thanks everyone!  - Robert

P.S. This laptop is considerably past the expiration of its warranty.

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My laptop froze after entering a wrong product key. I then pressed the shut down button till my computer went off. I restarted the computer and chose the "start windows normally" option. The laptop boots to "setup is preparing for first use" screen. It lasts for about 1 minute and then the computer restarts automatically following the same processes.

Answer:Windows 7 does not boot past "setup is preparing..."

Please do not double post... stick with your original thread...

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Hey Everyone,

I was trying to do a clean install on a Dell Inspiron 545MT (with a samsung hd642jj drive) and initially formatted the system partition (NOT the recovery partition) and then tried to do a fresh install.

Now, everything goes smoothly, all files are copied properly and everything.

After all the setup goes correctly, you should technically see image 17 (please ref to link):
Windows 7 Install Guide Page 4

The inspiron does all the installation steps perfectly fine up until image 16, and after it says "Starting Windows" the screen goes blank and the computer just ... sort of ... stays idle and nothing goes beyond that!

I've done a hardware diagnostics test and the hard drive passed all the tests, and I've tried installation with 2 different installation discs, but to no avail.

The only solution I thought of was to purchase another hard drive (and sorry, is that Samsung a SATA II or a SATA I? I don't know!) and then try installing it there.

I know the Windows files are installed properly (checked with Ubuntu), but for some reason, Windows 7 will just not boot!

PLEASE help me with alternative solutions!

Thank you so much!

PS I know some posts have complained about USB devices and video cards,
for reference, the system has a ATI Radeon HD 4350, and the only USB devices that are on the computer are the keyboard and mouse.

Answer:Can't get past "Preparing Windows for First time Use"

Clean Install Windows 7

Use our tutorial you might get better results. Check it out compared to what you have done so far.

Hope it helps

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Hi there,
I purchased a hp pavilion laptop a few months ago with Windows 10 pre-installed.
I haven't used it for a few days, turned it on this evening and I got a message on boot up saying
"preparing automatic repairs" and then my screen goes blank 3-5 seconds later.
I do not have a cursor and have tried various keys and different ways of trying to bring up some kind of option. I also tried plugging my laptop into my TV to see if it were perhaps the screen that was going wrong. To no avail, I have spent hours on Google trying to work this out and I have absolutely no idea what to do next as I seem to have no other option!

I really really hope someone can help me!!

Thank you in advance.


Answer:"preparing automatic repairs" Then bsod

Hi Gibsonuk.

We need at least some information about the BSOD in order to know what is going on there. Can you take a camera snap of it and let us see it?

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Hi there,
I purchased a hp pavilion laptop a few months ago with Windows 10 pre-installed.
I haven't used it for a few days, turned it on this evening and I got a message on boot up saying
"preparing automatic repairs" and then my screen goes blank 3-5 seconds later.
I do not have a cursor and have tried various keys and different ways of trying to bring up some kind of option. I also tried plugging my laptop into my TV to see if it were perhaps the screen that was going wrong. To no avail, I have spent hours on Google trying to work this out and I have absolutely no idea what to do next as I seem to have no other option!

I really really hope someone can help me!!

Thank you in advance.


Answer:"preparing automatic repairs" Then bsod

Hi Gibsonuk.

We need at least some information about the BSOD in order to know what is going on there. Can you take a camera snap of it and let us see it?

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My laptop is stuck in a cycle of restarting itself after displaying a screen that says "Preparing to Repair". It turns on, shows the hp symbol and the message, then after a few seconds it loads a black screen covered in blue dots (which I've never seen before), then it turns itself off and restarts the cycle. I've tried using the fkeys, which load every option except the f12 system repair option. I can get into my bios menus and everything. I made a repair usb, as my laptop doesn't have a disc tray, I changed the bios to run from the usb in hopes that I could repair it that way. Still not working. Does anyone have any thoughts or suggestions? I don't care if I have to completely wipe it clean. I just don't know how at this point.

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Acer 5810TZG Laptop was running W7. Yesterday upgraded to W10. Worked for 10 minutes then crashed. I get the message "Preparing Automatic Repair" "We will restart it for you" "System Thread Exception not handled".
It then loops though this.
Tried forcing it off and restarting - no change.
Tried tapping f8 while restarting - not change
Can get to the f2 menus but these do not seem to have any useful options for my problem - such as "Safe Mode"
Tried to "chat" with microsoft - no appointments can be made at least for a week!
I do not have an official boot disc but I do have full disc image made on external HDD a couple of months ago, also a "Drivers and Applications" DVD, also a "Repair" DVD, made 2 years ago. Also have a set of DVDs I made a couple of years ago called "Recovery Discs" (or Factory Default).
However; my entry to the laptop is limited to the f2 menu; it may disregard any disc presented to it?
I welcome your advice (In the meantime I can communicate with my Kindle Voyage, Chromebook, Smartphone (Android), 2 tablets (also Android) and a W8.1 netbook - (not attempted upgrade on that).

Answer:"Preparing Automatic Repairs"

Please bear in mind recovering your system may delete all your files and programmes you may have installed depending on the option you choose.

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It starts booting with the "Dell" logo screen, the progress bar reaches 3/4 of the way, then starts over. There is the F2 Setup and F12 Boot menu options, but it reboots because it doesn't give time for those options to open. Any ideas?

Answer:My Dell Inspiron 5160 will not go past the "Dell" Screen

What led up to this (new hw, sw, virus, error, etc)?

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i have a 2 yrs old asus laptop and sadly the warranty is expired and i do not have the money to repair my computer.

the problem with the computer is that whenever i turn it on there is a screen with the asus symbol which under it it says preparing automatic repair. after a while in this screen the computer screen goes black but the computer is turned on (and i can feel it working).
any ideas how to solve it?

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I have a HP laptop Model: 15-f004wm and it's stuck in auto repair mode. What should I do?

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After having a new fan installed two weeks ago, my computer has randomly become unresponsive at times with only the mouse cursor being able to move. Until now powering the computer back up again has "fixed" the problem. The fan had been required, on top of a full reinstall of Windows, which had cost enough to make me feel content with this method for now.

Tonight, however, I had the same problem but, after powering it on and off (since restarting it always just got me stuck in the BIOS screen) I find myself stuck on a black screen that follows Windows telling me that it is preparing an automatic repair.

I've tried restarting it but nothing stops it continually ending up on that screen. Even if I can get back onto the desktop, I expect I'll end up having to call someone to see what's causing everything to become unresponsive.

Any help would be very much appreciated.

Processor (CPU) Intel? Core?i7 Quad Core Processor i7-3770K (3.5GHz) 8MB Cache Motherboard ASUS? P8Z77-M: MICRO-ATX, USB 3.0, SATA 6GBs, ATI?CrossFireX Memory (RAM) 8GB KINGSTON HYPER-X GENESIS DUAL-DDR3 1600MHz, X.M.P (2 x 4GB KIT) Graphics

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Issue is "Preparing Automatic Repair" comes on screen for 20 seconds and then laptop shuts down.

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My laptop displays preparing automatic repair and won't boot up.  The screen just goes black.  What do I do?

Answer:Screen displays preparing automatic repair only.



I see that you're having an issue booting the notebook. Could you tell me what OS you have? 

I look forward to your response.



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I'm wondering if there is any way to copy files or folders from the C drive using the Windows XP Home disk's repair prompt mode without receiving a denial of access. What happened was while in the process of trying to remove a virus, I accidently deleted something associated with windowslogon.exe. Now I'm unable to get on Windows in any way. I plan to reformat my computer to fix the problem, but I want to copy several folders from my C drive to my D partition so I do not loose them. Is there a way to gain access to the content on the C drive, specifically My Documents, using the XP disk's repair mode, or perhaps another way of copying files from C to D? Or even a way to repair windowslogon.exe without clearing my hard drive?

Answer:Getting Past "Access Denied" in XP Repair Prompt

Okay, I had this problem once...while installing SP2, the setup froze and I had access problems. I don't know if there's an easier way (and, knowing me, there probably is...), but I installed Windows XP on the D drive, booted from THAT copy of XP, copied necessary files over from C, reformatted C, copied necessary files over from D, and then formatted D to get rid of the second copy of Windows...

That may be the long exhaustive way to do things...but it worked for me...

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I upgraded my laptop to Windows 10 and since then when I've been switching it on, it will either go straight to the preparing automatic repair screen, or sometimes a BSOD with various error messages and then onto repair screen. I tried to boot it from a USB stick with Windows 10 on and it just gets stuck in the manufacturer logo screen

Please help, I haven't been able to use my laptop for about 6 months now

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My HP 2000 Notebook won't boot up.I get the "Preparing Automatic Repair" screen and then I get a black screen with a cursor and nothing more.How can I hard boot my laptop or factory rest it??

Answer:Black screen with cursor after preparing automatic repair

Hi, Shut down the notebook.  Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive and Memory. Post back with the results, including any error code that may be generated. Can you also post back with the full Model No. and Product No. of your 2000 series notebook - see Here for a guide on locating this information. Regards, DP-K

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my hp laptop model #15z-af100 came with Windows 10 and everything was fine until I started it 5 days ago and it goes black then to a screen the has the hp symbol and on the bottom it says preparing automatic repair stays like that for awhile and then goes black I don't know what to do please help

Answer:Preparing automatic repair then black screen loop

Hi Startan, welcome to the TSG Forums....

Is the laptop still under warranty?

If "yes" then I suggest you contact HP. No point in messing around with something that is under warranty.

If "no" then try booting into Safe Mode. You should also connect the laptop to the mains electricity supply so as to ensure that you have a good source of power.


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Hi there my son has a toshiba laptop that he unfortunately bought with windows 8 installed, he cant find his book with the key which must be on it with a sticker as its not on thecomputer, he has had heaps of issues with the computer freezing etc when using the internet then finally it has had a melt down and wont start at all.  When u turn it on it says it was unable to start properly and is starting automatic repair then it goes to the black screen and stops.  No key, no rescue disc.  What can I do

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Fixing this gaming PC for a friend. His computer gets stuck on the windows logo with the dotted spinning circle. In the past to fix this i've done a startup repair. But this time, the PC starts the Preparing Automatic Repair, then screen goes black, where normally it should be showing diagnosing your pc before loaded the Automatic Repair screen.

What should I attempt to try next?

Answer:Preparing automatic repair black screen afterwards stuck


Could it be the hard drive (SSD) causing this issue? I've just now tried plugging the ssd into my PC via sata-usb adapter. And windows explorer locks up, and disk management hangs. Gonna leave it for abit while go have dinner.

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I have Dell inspiron 15R 5521 with windows 10, while trying for safe mode i accidentally click on automatic repair and then restarting starts. Then While Restarting it shows Preparing Automatic Repair just after booting for a short interval blue screen appears and the loop goes on.
here is the photo ...
Please Help i am a college student , i need i a working laptop,Please Help.


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When i boot i get Preparing for automatic repair and than i get black screen, i have seen this post Windows stuck in Preparing automatic repair and then stuck during - Microsoft Community, so i made a bootable usb with windows 8 but when i boot from that i get black screen after windows logo, i don't get to select any thing, it happens after very first screen. What is the problem and what should i do?
Also i don't have separate graphics card. I have installed many programs so i don't want fresh install (if possible).

Answer:black screen after Preparing automatic repair windows 8.1

I have also tried making recovery usb from another windows 8 machine. but there also i am stuck with initial logo and then black screen.

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Laptop issue.  Can't get started up.  Blank black screen after couple mins of "Preparing Automatic Repair" message.  This started after automatic downloads to my computer.  How do I fix this issue?  I read posts online about other people with the same issue and maybe related to the hard drive.

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I bought this laptop 1 year ago and it's been 2 or 3 days since this message appeared on the screen and I let it "repair" for over 10 hours, then the screen became black and I couldn't use it. Since then It doesn't boot.
Every time I restart it, I see "Asus" and "Preparing automatic repair", after about 30 seconds the screen turns black.
I've been trying literally anything, I can't change the battery because it is inside the 'hard case' (I don't know how to call it) I don't care about the files, I just need the laptop.
I've also tried to reset W10 using a USB 3.0 and Create Windows 10 installation media from the official site, even entering the BIOS: nothing works.
It can recognize the Usb as a device, but the consequences are the same (even though the Asus logo appears and "Preparing automatic repair" doesn't).
I really don't know. I wish I could find something to solve this without going to the experts.
Sorry for my English.

Answer:Preparing automatic repair - black screen asus laptop

"even though the Asus logo appears and "Preparing automatic repair" doesn't "

Please click on Support, and then Consumer in the link below. Hopefully Asus will be able to help you.
Asus - Official Site

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I have a Satellite Pro C850-1FN and for some reason it gets stuck in a Preparing automatic repair screen on bootup. It will sit with the text on the screen and then after about 8 minutes a blue screen will show talking about a problem and then the PC re-boots.

The cycle is then continued.

Any ideas greatly appreciated.

Answer:Satellite Pro C850-1FN stucks in Preparing Automatic Repair screen


It looks like the automatic repair isn?t possible.
Did you try another option ? HDD recovery?

The HDD recovery procedure would start new system as well as driver installation and would set the notebook back to factory settings.

I think if system repair isn?t possible, your next step should be the HDD recovery.
In case the HDD recovery would not work too, then you should use the Recovery disk.

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I have a Lenovo G500S Touch running Windows 8.1. I am stuck in the endless loop, which I've researched and still haven't found a solution. For many hours, all it would do is just show a black screen with "Lenovo" on it. Then it went into this loop, and nothing I do can get out of it. Help??

Answer:Lenovo laptop stuck in "Automatic Repair loop"

Note: I can get the "Startup Settings" screen, but following that, I CANNOT get the options to select; so I can't select, say, Safe Mode, or whatever.

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Hi there,

This is my first Dekstop PC I have built myself. Here is some information:

OS - Windows 8.1 x64 (Only OS - Purchased from retailer)
System Age/OS Age - 2 Months
CPU - i7 4790k (I haven't OC'd it)
GPU - GTX 980
Motherboard - MSI z97 Gaming 7
Power supply - Corsair CP-9020054-UK RM Series RM650 80 Plus Gold 650W
RAM - Crucial Vengeance low profile DDR3 1600mhz 16GB

I also have 4 hardrives (1 3TB, 3 1 TB) and 1 SSD (Crucial 256GB) (my OS is installed on the SSD)

System Manufacturer - MSI?

The problem:

Working fine for 2 months (no issues). Today I started the pc and I went away to do something else. Came back to a black screen (which had some backlighting). I moved the mouse and typed something and the screen didn't change and I assumed something had crashed so I restarted (held down power button)

I attempt to restart only for the PC to get into a loop of restarting exactly when the blue windows logo appears and then I get the windows 8 BSOD (sad white face) but I can't read the error as it restarts too fast.

It then attempts to repair and gets to the "Preparing automatic repair" before the whole "Windows has encountered a problem and needs to restart" BSOD.

Tried removing all cables (Everything except PSU cable) - No effect. Computer still restarted continuously.

I have made no recent hardware modifications.


~ Brya

Answer:Computer worked fine for 2 months. Now gets BSOD on "Prepairing automatic Repair"

Looks like one of my memory sticks seems to be at fault. Tried a single stick and it worked fine. Tried the other "bad" stick and the problem occurred again (computer just froze).

Tried using both sticks with good stick always in slot 1 and the bad stick in 2,3,4 and problem occurs as normal.

Why and how did this occur? It was working fine 3 hours ago with both sticks until I put the computer to sleep. After that, the problem started...

Another problem now is that using the single "good stick" causes the pc to load fine except it doesn't display the login information and just displays a bright blue screen. I have to press the power button (which I have set to sleep) and then press it again to resume in order for windows to display the login information (i.e. resuming the pc caused it to show my account name and ask for my password etc)

Why do I have to do this? should I run automatic repair? I'll probably try running repair anyway.

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At first I completed the download and than waited for around 3 hours for "preparing for installation" and than when i again started the updating after the restart it is showing "checking for update" from past an hour.
What should i do?

Answer:Why does windows to update stuck at "checking for updates" and "preparing for installation" ?

The OS is probably missing some updates during the upgrade process. Be patient and let the process work on its own.

2 more replies
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Several years ago I built a desktop computer for my friend. I installed Windows 7 Ultimate on this, in the 64 bit version, and I followed user Kari's tutorial for placing User data and ProgramData on a separate physical hard drive. The system drive for Windows 7 was on drive C:, and I had a separate physical drive, D:, exclusively for her User data (that is, all the user accounts on the system) and ProgramData.

This worked very well for her.

Then last year, my friend upgraded her system from Windows 7 Ultimate to Windows 10. I'm not sure what flavor of Windows 10 she has -- perhaps it is Windows 10 Pro. She did this on her own. I believe it is still a 64 bit operating system, but I never checked. The upgrade process went very well. She still had her User data on the separate hard drive, D:\.

A few days ago, my friend expressed concern that she might lose her user data. Drive D:\ was a "Samsung 840 Pro" SSD device, the 512 Gb size. I thought I would clone this drive to a brand new SSD drive, a "Samsung 850 Pro" SSD, which is also 512 Gb.

Last night, I asked my friend to shut down her computer. Then I removed the Samsung 840 (drive D:\ with all the user data) and I cloned this to the new Samsung 850 Pro SSD. To do the cloning action I used the Gnu ddrescue product.

The cloning action took only about 40 minutes, and after it was completed, I took the Samsung 850 device to her computer, connected it to exactly the same SATA cable and power connect... Read more

Answer:Drive With User Data Replaced; System Stuck In "Automatic Repair" Loop

A little more detail. Here is a picture of the "automatic repair" loop that I'm seeing:

Under "Advanced Options" I can apparently open a command prompt and run diskpart. Here is how the hard drives on this system seem to be lettered:

The arrow points to what I believe should be drive c:. Drives e: and i: look to me as if they should be on the same physical disk as c:. So I used diskpart to re-letter the drives:

But diskpart does not seem to save this new drive lettering information: when the computer restarts, it reverts to the drive lettering that I started out with. So the changed drive letters do not "stick". Does this seem pertinent to the problem I am having? I guess replacing the Samsung 840 Pro SSD with a new Samsung 850 caused all the drives to re-letter, even though I did not add an additional device; I replaced an existing one with a newer model.



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I recently built a new computer and installed Windows 8.1 64-bit on it. One day, the computer took a very long time to boot up, was very slow, and was stuck on the "Logging In" screen. I shut down the computer by holding down the power button (was this a mistake?), and turned it back on. It went into the Automatic Repair, then to the "Diagnosing Your PC" screen, and took me to the menu with different options to fix the computer. I selected the Troubleshooting option, and the computer froze. I decided to put the installation disc back in to reinstall Windows 8.1, and after that, everything was fine for about a week. Then, the same thing happened AGAIN. I have no idea why this is happening. Before running Windows 8.1, my computer ran the Windows 10 Technical Preview. With it, the computer crashed twice and went into the Automatic Repair loop. Before running the Windows 10 Technical Preview, my computer ran Windows 7 flawlessly. Any advice? Could my trail of problems have started with Windows 10?

System Specs:
Nvidia Geforce 660 (Graphics Card)
MSI A78M-E35 FM2+ (Motherboard)
Crucial Ballistix Sport 16GB Kit (RAM)
AMD Athlon 760K Multicore Processor
Western Digital 1 TB SATA III Hard Drive
Corsair Builder Series CX 430 Watt Power Supply

Answer:Windows 8 crashes and enters "Automatic Repair" very often

Any advice?

Unless someone has better advice, if it was mine I would reinstall my OS.

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Looking a for some guidance here. I have a Toshiba Satellite C55t-A5222 laptop that went into the dreaded "Automatic Repair Loop". I attempted to boot in Safe Mode to go from there. Upon rebooting (in Safe Mode), my laptop remained at the "Please wait" screen with the spinning dots for hours. After another hard reset, I attempted to boot it up again. This time with a recovery thumb drive I made from from my son's desktop. Same thing.... "Please wait" for hours. Frustrated, I decided to boot up in system recovery by holding down "0" while powering up the laptop. Same thing..... "Please wait". I am at my wits end and know of nothing else to do. The laptop will not boot past "Please wait" now. I am running Windows 8.1 but unsure of which version (32 or 64 bit). Any help would be greatly appreciated.

Answer:1st Automatic Repair Loop & now stuck at "Please wait"....

Any help would be greatly appreciated.

Have you tried restarting it shutting off 3 or 4 times quickly to get advanced boot options ?

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So this is the second time this has happened to me in the past few weeks. And the time before was when I was shutting down and exiting programs (I used my power button on my laptop)

Last time I reported this I didn't get the information from the SF Diag tool properly, and being that I have the program up to date, hopefully this will shed some light. I'm HOPING SF Diag got the right information and that I used it correctly.

Answer:"Preparing security options" screen after attempted shutdown

ok hopefully this should be the updated folder that the program finished doing processes on. apologies for the double post

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I have a machine with Vista Ultimate x64 on it (more specs at the end). It is joined to a Windows SBS 2003 domain.

When I log in to either my domain account or the local administrator account, I get "Welcome," then "Preparing your desktop," then a blank blue screen with just mouse cursor.

Ctrl-Shift-Esc does not invoke task manager. Win-R does not bring up the Run dialog. Ctrl-Alt-Delete provides security screen, but Task Manager can't be invoked there.

I can boot into safe-mode or safe-mode with networking and successfully log into both accounts. (WTF?)

Things I've tried:
* Done Vista startup repair. It claims there is no problem (and it's sorta right - I *can* startup a normal windows startup, I just can't properly log in)
* Logged in with safe mode and done chkdsk /f on all relevant volumes
* Done sfc /scannow - nothing interesting
* Changing HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\Shell to "Explorer.exe" (it used to b cmd.exe /k start cmd.exe)
* Deleted the HKLM\SYSTEM\MountedDevices key and allowed it to be regenerated. No effect.
* Removing the machine from the domain, and adding it back
* Using net user Administrator /active:yes to activate the machine\Administrator account. I can log in (to a normal windows startup) on that account and get a desktop. But...then what.

No ghosting, drive letter shenanigans, etc. have been carried out.

Running out of ideas. Thanks in advance for any advice.


ABit IP35... Read more

Answer:Vista Ult x64: on domain login "Preparing desktop," blank blue screen

***** UPDATE *****
I booted to safe-mode with networking and logged in with my domain account. I ran msconfig and disabled UAC there. Then restarted.
After that I was able to log in to my domain account from a normal windows startup.


Things are very askew.

* If I try to do Properties on Computer, no properties appear
* Start > Control Panels is empty
* The Event Log service is not running, and when I try to start it, I get Access Denied.
* Same with the ISA Firewall Client. (not running, access denied trying to start)
* Windows defender wants to get new definitions but gets 0x8024402c trying.
* Internet access doesn't seem to work (dns errors), even though ipconfig looks ok and DNS service is running
* My Antivirus software is running (Computer Associates eTrust) and does not seem to be upset
* Mamutu anti-Malware is running and doesn't seem to be upset about anything

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I have a new gateway lap top and after trying to install updates it crashed and went to black screen with Gateway logo on it and underneath the logo states "Preparing Automatic Repair" and is frozen there. It is a Windows 8 operating system. Help please. Now it states "Scanning and Repairing drive (C):1%complete. and just stuck there............................

Answer:gateway laptop screen froze reads Preparing Automatic Repair

run the hard drive makers diagnostic utility on the h/drive

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Hi,Since a few months I have a lenovo G595s with Windows 8 installed, the thing is I don't know much over computers, but last tuesday I was just working and my laptop was next to me without any task, and somehow when I was going to reuse the computer I wasn't able because the screen where all the apps are was frozen, so I tried with CTR ALT DELETE nothing happened, then I just turn it off, and since it only goes on with the Lenovo logo, in the under part says or appears Preparing automatic repair and like 1 min later it goes completely in black without turning off.I tried el the F keys at the beggining of the start, in the middle, with a windows CD as well, but I just don't get access to the BIOS or any other configuration, only black screen, doesn't matter how long I leave it on.If somebody could help me to find out what is happening with the computer.Thank you a lot

Answer:Lenovo G505s windows 8, preparing automatic repair then black screen

hi Dlskmalpik,
Welcome to the Lenovo Forums.
Automatic Repair usually kicks in if there's a problem loading up the files that's required to start Windows. If the repair was interrupted and the screen just goes into a black screen then there's most likely a hardware component that's malfunctioning.
To check, try to:
1.Boot into the BIOS by pressing the OneKey Recovery button
  - Link to picture
If successful, set the following settings in the BIOS:
Security Tab:
Secure Boot = Disabled
Boot Tab:
UEFI = Disabled or Legacy
Boot Mode = Legacy
Boot Priority = Legacy First
Exit Tab
OS Optimized Defaults = Other OS or Disabled
When done, press F10 (or Fn+10) to save and exit and try to boot from your Windows CD (i'm assumming this is a Windows 8 disc).
2. If you're successful in booting from the Windows 8 Disc, see Step 1 to Step 2 of this guide on how to proceed in fixing the issue.
3. If the problem remains, consider re-instaling Windows by pressing the OneKey Recovery button and choose System Recovery
  - Link to picture
In an event that the recovery fails, I recommend you contact lenovo and report the issue as you may need to send the unit for service..

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HI my mum has a U310 ultrabook that stoped working a few days ago.  It came up with Lenovo logo and then a blank screen.  I pressed 'novo' button to start automatic recovery and selected 'system recovery' it comes up with loading files and then a blank screen (Its been running for several days).  It does not allow me to get past 1st menu in the bios; for example if I select 'Bios menu' get a blank screen for several minutes then a message 'preparing automatic repair' and then a blank screen with a cursor and it stays like that.  Same happens whichever option I select from 'novo' menu or boot normally.  HELP please do not know what to do next.  Thank you in advance.

Answer:U310 touch ultrabook 'preparing automatic repair' blank screen

Hi dip1,
Welcome to Lenovo Community Forums!
Given that the HDD stopped booting into Windows (Windows is stored in the HDD)
and the OKR Menu will not load either (OKR stored in the HDD)
You can try one more time and test if the HDD if  it will still work,
You can get either an Installation media (a Windows installer and try installing that to the computer)
The most safer way is to Conatct Lenovo Technical Team to have the HDD checked.
You can also bring the computer to a thrid party technician and have the HDD Tested.
Hope this helps

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Ok so my mother threw her laptop in front of me and there were boot up errors which included PXE-E61: Media test failure, check cable and Operating System Not Found. I firstly checked the BIOS and everything seemed to be fine there and i Restored to Default and Saved. I couldn't find her Vista disk that she should of got with her laptop so i used my own (Is this a mistake?). I then selected repair and it seemed to fix a file and windows started to run.

This is where the problem starts. It would do the normal windows loading (logo, green bar etc) then on the screen "Preparing Your Desktop" for a good few mins. Then it would load up with a Blue screen with only having the ability to use the mouse. I then did Ctrl+Alt+Delete and ran the task explorer.exe. This loaded a temporary desktop which wouldn't allow me to run most programs. Now at this point i wanted to run a System Restore but there are no Restore Points avaliable....(sigh).

Then i read somewhere else that i should delete some registery files. So i lauched regedit.exe and went to HKEY_LOCAL_MACHINE/SYSTEM/MountedDevices and deleted the files and restarted. This did not do anything and the files i deleted were restored and had to carry on from the blue screen again.

So, that's my problem and i would love some help or advice please If you need anymore information please ask.


Answer:"Preparing Desktop" then a Blue Screen with mouse...NEED HELP

if you figure this out or solved the issue please let me know because i am having the same exact problem thanks

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I have read many posts with similar headings but none of them quite fit with the way my PC installation got into trouble.

I had the PC fitted with one HD and loaded the XP Pro sp3 32 bit OS on to that when it was first available. It has gone through all the updating procedures and is pretty stable.

But once the full support ceased I thought it was probably time to try out a later OS and settled on Win 7 Pro as the one most likely to fit my requirements. Earlier this year I added a new HD and partitioned it to suit a Win 7 installation from a MS DVD - paid for and fully licensed. I installed Win 7 to the partition I called W and that was fine and since then I have gradually been learning the oddities and kinks in the new OS. BUT, mostly I use the XP installation on partition C on the first HD. I used the Win 7 msconfig to set the boot options to default "Earlier version of Windows" and the alternative "Windows 7 Professional".

All was fine for several months until a couple of days ago when I selected the Windows 7 start option and Win 7 failed to start, as it has done OK many times before, and the Preparing your desktop/blue screen/no activity/not genuine windows routine that others have described came into play

I tried the boot from DVD and then try to repair 3 times and ended up with no improvement. On the last attempt I tried the explorer.exe method and then got a very incomplete desktop with a list of programmes. I tried to access them but ever... Read more

Answer:"Preparing your Desktop" and then blue screen with no HDD activity

Please post back a screenshot of Disk Mgmt from XP. To capture it you press Print Screen, paste into Paint, then save the file to attach in reply box using paper clip. Screenshot with Paint

Try installing EasyBCD (click Download - no Name or Email required) to XP, under Edit OS Menu tab delete the Win7 listing and then add it again on Add OS Entry tab.

If this fails, back up an XP image using a program like Macrium Imaging - Windows 7 Help Forums. In XP Disk Mgmt Mark Win7 Partition Active then reboot into Win7 disk to run Startup Repair - Run 3 Separate Times to move the Boot Manager to Win7 while checking it over to see if it can be made to boot. If so then you can install EasyBCD to add XP, if not you can move the Active flag back to XP to start it again.

If these fail and Disk Mgmt doesn't reveal why, follow these steps to this time do a perfect Clean Reinstall Windows 7 sticking with the steps, tools and methods given which has helped over a million users get and keep a perfect install without a single complaint.

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i tried to clone a backup hard drive to my computer and canceled the operation about halfway through because it was taking way too long. Now my computer is stuck in a "preparing automatic repair", "diagnosing your PC", and then "repairing disk errors", then restart loop

Answer:Stuck in "automatic repair" loop

I have an Asus motherboard and bios, and I'm on a desktop 64 bit Windows 10

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Hai guys. i don't know much about computer and i need help.

so when i tried to start my laptop this morning it freezes at the windows logo. and when i tried the second time now it has this "attempting repairs" loop , and it kept looping, it doesnt do anything. it just loop. i did search the internet for information , it appears that i need the installation disk. this laptop was a gift , when i first got it there were no installation disk. and when i run the diagnostic test , the hard disk test result was fail. could the problem be the hard disk?

is there any way i could access my laptop? or maybe anyway to format??

please help !!
and sorry for the bad english.

Answer:Solved: Dell Inspiron Windows 8 freezes at "attempting repair" loop

You need to replace the hard drive. The one it has is already defective.

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I start up my laptop and the Dell logo appears and under it it says "preparing automatic repair" then it goes straight to a black screen. Please help

Answer:Dell Insprion 15 core i3 Laptop Starts Up Then Says Preparing Automatic Repair Then Goes To A Black Screen

Hi BETH1445,
What is the exact system model? What is the current OS installed on the system?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors. 
If you encounter any HDD related errors, then you the HDD needs to be replaced.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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I have been using Dragon Natural Speaking 12 Premium for many months and all was going well until last week when I downloaded and installed an update. After that, whenever I open the program from the desktop icon, the "Loading" screen appears but nothing happens after that. Also, I have to use Ctrl-Alt-Delete to end the program. (Right clicking on the tray icon and closing "close" does nothing. I have downloaded and used the DNS 12 uninstall "tool" several times and re-downloaded and installed the program, but the same thing happens, the program's "Loading" box appears but gets "stuck" there. I have asked the gurus at and on Nuance's Forums but they seem to be stumped with DNS's behavior after installing the update. Does anyone know what is happening? Thanks for any and all replies/suggestions.

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When I turn my Dell Inspiron E1505 laptop computer on I get the black screen that asks to start in safe mode, safe mode with networking, safe mode with command prompt, last known good configuration or start windows normally. I've tried each of them and it always goes to the blue screen with the following: Stop: c0000218 Registry file failure The registry cannot load the hive (file): \SystemRoot\System32\Config\System or its log or alternate. It is corrupt, absent, or not writable. Beginning dump of physical memory Physical memory dump complete. I have tried using my Windows Xp disc and it won't load. I don't have a recovery disc, but I used every disc that came with the computer and each time it goes back to the blue screen. Does anyone know how or if this can be repaired. If so, please give me simple step by step instructions.
Thanks for any help I can get!

Answer:Unable to get past blue screen "Registry file failure"

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I seem to be in a loop that will not let me boot up-tried all safe modes and normal start options-how can I get to start menu to restore system??? HELP!!!!!!

Answer:start up cant get past "sorry for inconvienence" screen windows 200xp media

I have a compaq presario v5000,win media xp,amd processor, cant get through loop-tried starting in all modes -always loops back to "inconvienience ' screen--- how can I reset or whatever to get to start menu? once I am there i can restore system.

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Last night, I attempted to install a linux distro alongside 7, the installation failed, so I gave up and just rebooted to 7.

It got stuck on the "Starting Windows" screen, so I preformed hard shutdown and when to the "Startup Repair" utility and it attempted repairs, it then said that the repairs were unsuccessful, so I restarted and windows loaded to the desktop. Success! or so I thought...

After a while, I shut my laptop down and went to bed (as you do). When I needed to use it this morning, it wouldn't load past the "Starting Windows" screen again, so I shut it down and restarted and it went the desktop.

Answer:Occasionally wont load past "Starting Windows" screen


Can you access the Advanced boot options?

Advanced Boot Options
Choose Last known Good Configuration

Use the up-arrow and down-arrow keys to move the menu’s highlight to Last Known Good Configuration (Advanced), and then press Enter as the mouse won’t work at this screen.

Your computer should load successfully, and Windows 7 will discard the bad configuration and return permanently to the last known good configuration.


Are you able to restore back to a point to before you tried to install linux distro?

System Restore



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Hi guys!

So i tried installing windows 7 Home Premium using an empty HDD. The old OS was Vista, and it was located in the same HDD. I managed to install Windows 7 successfully, but when booting after the install it crashed right after the "starting windows" screen. It then gives me the choise between starting the startup repair tool, or to start windows normally. When i run the startup repair tool it can not fix the problem. I've tried different HDD but the problem still persists. The fact that I haven't got a clue what to do really annoys me. In addition it isn't even my own pc. My dad's vista started failing on him. So I figured: Hey, why not install windows 7 using my old disk from a pc I don't use anymore. I appreciate all help.


CPU: Intel Core 2 Quad Q6600(2.4 GHz)
GPU: XFX GeForce 9800 GTX
HDD: Samsung Spinpoint T166 250GB. (SATA 2)
RAM: Corsair Twin2X 6400 DDR2 (2048 Mb*2= 4096 Mb)
PSU: Corsair (550 W)

Answer:Unable to get past "Starting windows" screen after Vista to 7 upgrade


Originally Posted by pip22

Did you (as is recommended) delete the existing Vista partition first?

It was seperated in two parts. One with Vista in, and one for other files. I cleaned the whole thing, and deleted the part where Vista was located. I think it was seperated into one part with 208 Gigs and one with 25 gigs. The smallest with the OS in. The HDD works on my own computer.

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Hello all,

I have a Compac desktop, it's relatively new as far as use. Recently, it's not been used because of a startup issue. It will load the first screen (The compac screen and act like it's it going to load up) but then loops back to the first screen and continue to do this over and over. My mother told me that the computer had fallen off of out computer hutch (About 2 inches off the ground) and heard an interesting noise inside. She described the sound like a CD hitting the floor, but I looked inside the desktop, and nothing seemed to be out of place.
I want to get the data files and documents, but as stated above, I cannot use the computer.
I have a Ubuntu CD already made, and have used it before.. Unfortunately, the CD drive doesn't seem to be recognizing the disc. I can see the little white blinking "-", but that is all I can get to come up before the screen goes into another loop; and the previous process.
I was hoping some one could possibly help me out in getting the computer to the point to save the data? I have the option to reformat the whole computer, but I'd rather save that for last measures if the data cannot be recovered.
Again, the computer is a compac, Windows XP OS, desktop - only about 3 years old.

Answer:Computer will not boot past the "Compac" startup screen.

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Hi I was using ubuntu on my old shuttle xpc and decided it wasn't doing it for me software-wise so tried to reinstall windows xp.  Everytime i tried to boot xp i would get so far and then get a message " The file dac2w2k.sys is corrupted press any key".  I tricked around with different bios settings with no joy so then went to "restore fail safe bios" (something like this).  Now when I turn on the machine i just get to the first screen with the intel picture and cant get any further.  I've tried going into the boot screen but it just says "loading boot menu" and nothing happens.  Same happens when i try to get into the bios.  My knowledge of the hardware workings of a pc is little to none so i've no idea how to reset the bios, if this is in fact the problem.  Could anyone advise me? I would be so grateful.Thanks

Answer:Cant boot past "intel inside pentium 4 " screen

Hello,In order to reset the bios: 1 Unplug your computer from the wall.2 Open up the side of the computer case.3 On the motherboard there is a little button cell battery. Take it out.4 Leave the battery out for about 5 min. 5 Put the battery back in and your bios should now be reset.

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I have a laptop with Windows 7. I was playing games on it today and suddenly browser closed. Then everything else closed and logged out and my laptop completely shut down. When I tried to turn it on again, a blank black screen with a flashing underscore "_" comes up and none of my keys work. The F8 key does nothing. I have turned it off and on many times. Please help!

Answer:Laptop won't start up past black screen with blinking "_"

Welcome to TSG.
From your description of the fairly normal but unrequested shutdown, this could possibly be a windows update that failed.
What type of laptop is it? Do you have the Operating System disk? If not you can and probably should order one from the manufacturer.
Take a look at

I would attempt a Startup Repair first, then try System Restore.

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Following Windows deciding to install its (presumably) latest updates this afternoon, I can no longer fully boot my machine. It powers up OK, the monitor has life, but the whole boot-up process sticks at the "screensaver?" page - in my case a stock Microsoft photograph looking out to sea and some large rocks from within a cave, the screen that appears before, normally, you can enter your pin to continue boot-up. In the bottom right-hand corner of this screen is what appears to be a Power Icon that I've not seen before and with a dreaded cross on it. Clicking on this does nothing.To compound the issue my DVD unit seems to no longer read discs (it opens and closes OK), I mention this in case relevant, but I am able to access the Bios options on booting.
I downloaded via another PC the Windows 10 install disc to USB from which I have attempted to boot, again without success, and have also tried various options that I have been able to access such as "Repair"as well as trying to restore the unit to the solitary restore point accessible, created around the time everything went wrong! The Restore failed too and frankly I'm out of ideas .. and frustrated to say the least!
Any suggestions would be very much appreciated, believe me!

Answer:Windows 10 not booting past initial "screensaver?" screen

Logon Screen I suppose?
See: Windows 10 stuck at log in screen after upgrade Fix: Windows 10 Black Screen problems

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Hello Guys and Girls,

My wireless internet connections are currently set to a manually configured status, but this means I am having problems connecting to other wireless connections with free (ie unsecured) connections. I have tried going to properties and ticking the "Let Windows configure my wireless network settings", but I get a dialogue box coming up telling me that not all of my changes have been made.

Any ideas? Thank you in advance.


Answer:Solved: Changing wireless connection status from "Manually Configured" back to "Automatic"

Why don't we start with the make/model of the wireless router in use, as well as the wireless adapter or laptop brand. Also, what version and patch level of Windows do you use?

If you have XP-SP2, you can set the machine back to installation defaults using the following procedure.

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands, Start, Run, CMD to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

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Hi there, I am running windows Vista. When I turn the computer on it stops at the screen where there is the windows vista background and the words "Loading".
I'm not sure what information I should post here, so if you think you can help me just ask me what you would like me to tell you about the situation and I will reply quickly - hopefully.
Thanks for your time and effort.

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Upon start-up, two options are given: "Start Windows Normally" or "Launch Startup Repair (recommended)".
If the Start Windows Normally option is chosen, then the starting windows screen comes up and stays. If I launch the startup repair option, then I still can not get the problem fixed.
From the Startup Repair Screen however, I can launch command prompt and restore options, how can I fix this, a restore is not really an option because I have not set up a restore point in a while.
Any help would be greatly appreciated.
Thank-you in advance.

Answer:Won't load past "Starting Windows" screen

It's possible that you can't access the actual startup repairs from within Windows itself. You might have to boot from either an installation disk or a previously made system repair disk. And it might take running the startup repair 3 times before all issues are fixed.

Startup Repair

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I tried to reset my laptop and now when I try to set it up, I cant get past the "Hi there" settings screen that asks for country, language, keyboard layout, and time zone. I hit next and then use express settings and the computer gives me the spinning white dots and then reboots back to the blue "Hi there" screen. I can get into BIOS and have a recovery drive plugged in to the laptop, but nothing seems to work. The computer can't find the drive, or my admin password is incorrect, or something else goes wrong. This is very frustrating as I haven't been able to use the laptop for a few days now.

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I am reasonably sure that I shut my girlfriend's computer down with no issues last night, but this morning when she turned it on the computer had her wallpaper up with no icons instead of the User login page. She hard-reset, and ever since then - no matter which user we log in as - Vista won't load past the Welcome screen.

It will load up in all three compatibility modes, but the Last Known Good Configuration only loads to a blank black screen which I can move the pointer around on.

I've run a virus scan, and jv16 Power Tools says the registry is now clean, but the computer is still having issues. Would fixing registry errors be why the Last Known Good Configuration doesn't work?

The computer is an Intel Core 2 Duo Sony VAIO, with 4GB RAM running Vista Home Premium, Service Pack 1.

Any help would be much appreciated.

Answer:Solved: Vista Won't Load Past "Welcome" Screen

I would undo any changes that jv16 Power Tools made.
Using a registry cleaner can and often does, cause more problems than it solves.
Do you have the Vista install DVD?
Vista repair options.
Try a system restore or a start up repair.

3 more replies
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Hi, being new here. I just discovered having this problem today. First thing this morning I went to my computer. When the login screen came up, I entered in my user and password. Then I saw the "Welcome". Which stayed there for about five minutes before I restarted the computer, which didn't fix my problem. I tried Safe Mode, which didn't make a difference. It didn't take as long, but then I saw the blue screen. It said something like "---- unexpectedly close." Then at the bottom there were memory dumps. I couldn't see what was there because the blue screen was there for five seconds, before the PC restarted itself.

It was working fine last night. Before my six year old sister was playing with the computer despite my attempts to make a password account and full parental controls.

I believe I did manage to log in to another account that's not the administrator, but when I when to modify the user accounts the whole motherboard crashed. Every program, even the desktop. I couldn't do Alt + Tab and the Ctrl +Alt + Delete.

Please help me fix this thing. I need it to do my classwork.

Answer:Windows Vista- I cannot get past the "welcome" login screen

Try waiting longer (30/60 minuits)... If it starts up after that your software messed up, backup ur school work and stuff like that and re-install windows.

If it doesn't I can't help you..

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I tried to reset my laptop and now when I try to set it up, I cant get past the "Hi there" settings screen that asks for country, language, keyboard layout, and time zone. I hit next and then use express settings and the computer gives me the spinning white dots and then reboots back to the blue "Hi there" screen. I can get into BIOS and have a recovery drive plugged in to the laptop, but nothing seems to work. The computer can't find the drive, or my admin password is incorrect, or something else goes wrong. This is very frustrating as I haven't been able to use the laptop for a few days now.

Answer:Dell laptop cannot get past "Hi There" settings screen

Can you log in to safe mode then try sfc /scannow from an admin command prompt. Its possible you have a corrupt user profile. You could create a new account and see if that fixes the problem. Do you have backup you can recover from? If not, you could try a repair install.

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Hi, my Acer Aspire 5610Z laptop is only loading up to the "welcome" screen, with the spinning blue circle. This has been happening every few weeks for the past few months, and I can usually get it to work, but now it isn't. I've tried Startup Repair, System Restore, chkdsk /f, and the "ctrl-alt-del at the welcome screen" method, all to no avail. Safe mode boots fine. I could back up my files and restore the computer to factory settings, but I'd rather that be a last resort.

Any ideas?

Edit: I am on Service Pack 2, by the way.

Answer:[SOLVED] Vista won't load past "Welcome" screen

If safemode works, it could be a driver issue locking things up. Did you installe any hardware or software recently?

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I am trying to help a friend of mine. When you try to boot up her Dell PC (XP operating system), it gets to the "Dell" screen with Netbios and will not go any further. I can't get to Safe Mode because I can't get by this screen. It sounds like a virus to me, but do you have any suggestions to help her? I kinda out of guesses at this point. Help is GREATLY appreciated.

Thanks ...

Answer:[SOLVED] XP - Can't Get Past "Dell" Netbios screen

Hi can you get a picture and post it so we can see the screen please

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Hi all,

Every time I turn on my Dell Dimension 5150, I get greeted with "We apologize for the inconvenience... Windows did not start successfully".

My options are:

Safe Mode,
Safe Mode with Networking,
Safe Mode with Command Prompt

Last known good config...

Start Windows normally.

I have tried every option on several occasions... the windows xp logo comes up... then the dell logo comes up, everything seems to be running smoothly... then comes a black screen with a small flashing dot in the top left... and then I see the same"We apologize for the inconvenience... Windows did not start successfully" screen.

Any ideas?
Thanks in advance.

Answer:Can't get past "Windows did not start successfully" screen...

Have you added any new hardware just prior to this happening? If so remove it and try again.

Did you install new software or run windows update just prior to it happening?

Without much to go on it may be worth doing a windows repair installation. It sounds dramatic, but it will not destroy any of your data or files, just attempt to repair the windows os installation.

There is a step-by-step guide with pics here. Hopefully that will resolve your problem if windows became corrupt somehow...

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Hey guys I appreciate you reading this, you have no idea how great having forums like this is where we can help each other out.

I have gotten a virus and within minuets it got worst. My antivirus was not updated and the security was low, so when I got the virus I downloaded malware bytes on my desktop, put it on a USB drive and tried to install it on the laptop, I could not add a USB drive. My next step was to hook the HD up to the desktop and add it that way (the problem with that I had to activate the sata port via bios and when that sata port was activated it would boot that port as master everytime, the weird thing is even if I hooked the desktop sata to the second port it would load the laptop drive first everytime it did not matter what port) This is besides the point, because I dont even think this method will work because like I said in the title the HD will not load past the "Starting Windows" screen, and when in safe mode it will not load all the system files, the malware obviously deleted some important files...

The next step I am going to take is inserting the windows 7 cd and trying a system restore... What do you guys think? Am I at the point where I will loose all of my important files, by doing a reinstallation or is there a way to save those files?

Thanks guys

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This PC is an HP Desktop model Pavilion 6520f with an AMD Athlon II x4 635 2.90 Ghz processor and 12 MB of memory. The PC is from about 2010 but the 1 T hardrive, memory ,added video card (NVIDIA) and power supply were upgraded about a year and a half ago before the installation of Windows 10. I performed a clean install of Windows 7 on the newer harddrive last summer and then upgraded to Windows 10 Home edition.

A few days ago I started experiencing random BSOD errors. This was a few days after the most recent Windows 10 system update.

I initially suspected that there was a simple system volume mismatch after the update so I scheduled a CHKDSK scan on the C: drive. It froze at 10% then crashed. I tried again with the same result. At this point the computer was booting normally and could be used for a while before any freezing or crashing.

I decided to run SFC. It froze at 50% then the computer crashed. I tried this a few times as well. Always stopped at 50% and then another Blue Screen crash.

Following some online advice, I tried to run DISM command (DISM /Online /Cleanup-image /Restore

It got to 29.2%, froze , then crashed. Now when I try to boot I only get the "preparing automatic repair" and then the keyboard select screen and I am stuck.

The keyboard and mouse inputs do not work, so there is no where to go. I tried switching to a wired keyboard and mouse but no luck.

Please help. I am at a loss as to where to go from here.

Also, I have many questions. I... Read more

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The "Idle-time Full System Scan" in Norton 360 v4 is bogging down my computer constantly, and there is no option to turn it off in "Automatic Tasks".

I contacted Norton and (after several attempts to find someone at Norton who could understand what I just said above and getting "hung-up" on over Norton chat. Inexcusable!!!) I was able to get a hold of a technician who told me that Norton intentionally removed this option "for security reasons, because they didn't want people turning it off".

The problem is, people will then be forced to turn it off by turning off ALL scheduled tasks (under "Settings/Scheduling/Schedule:Manual Schedule") and that is an even worse security problem than the relatively small one that would be created by turning off idle-time full system scanning.

Once the system has completed a full system scan, all files are on-access scanned anyway, so running a full system scan every 3-4 days is rather silly and extremely annoying--especially, because it will continue to try to run every time the system is idle if you cancel it.

A warning urging the user to not turn off idle-time full system scans without fully understanding the risks, and after explaining the risks, would be VERY preferable. Or at least the option to run the full system scans when the system is idle on a certain day of the month/week! The schedule for idle-time full system scans really needs to be separate from other tasks. In fact, t... Read more

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I hope my computer never falls into serious trouble. But if I should find myself in that position, one of the tools available to me is Windows 8's "Automatic Repair".

I've read plenty about how to start an Automatic Repair (and what to do if it gets stuck in a loop)...but I have yet to find a thorough explanation of what it does. I'm quite reluctant to hand my computer over to a process that aims to repair my computer when I don't have a good idea (or any idea) of what it's going to do to my computer.

Can someone explain or, even better, point me to where I can find out?

Answer:Just What Does "Automatic Repair" Do?

Hello Daddyman,

"Automatic Repair" in Windows 8 is just a renamed "Startup Repair" from previous Windows, and does the same thing. It's basically used to try and repair any Windows startup issues. For example, issues with your MBR (Master Boot Record).

Automatic Repair - Run in Windows 8

Hope this helps some,

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I hope my computer never falls into serious trouble. But if I should find myself in that position, one of the tools available to me is Windows 8's "Automatic Repair".

I've read plenty about how to start an Automatic Repair (and what to do if it gets stuck in a loop)...but I have yet to find a thorough explanation of what it does. I'm quite reluctant to hand my computer over to a process that aims to repair my computer when I don't have a good idea (or any idea) of what it's going to do to my computer.

Can someone explain or, even better, point me to where I can find out?

Answer:Just What Does "Automatic Repair" Do?

Hello Daddyman,

"Automatic Repair" in Windows 8 is just a renamed "Startup Repair" from previous Windows, and does the same thing. It's basically used to try and repair any Windows startup issues. For example, issues with your MBR (Master Boot Record).

Automatic Repair - Run in Windows 8

Hope this helps some,

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As stated in the title, my computer hangs at the "Starting Windows" screen.
I'm using an iMac 9.1, with a bootcamp partition on Windows 7. (I can't access my Mac OS X partition at all).
I don't have a Windows 7 Installation disk or any peripheral disks.

I left my computer on all night and when. I woke up the next morning only to find out my computer just had a BSOD. I force shut down my computer then it just hung at the "starting windows' screen. Im assuming its a driver problem, since I can log in using safe mode. Also startup repair doesnt work, it just gives my a black screen.

I've been working on this for 5 hours now, and i can't figure out a way to fix this problem. Reply ASAP

Answer:Can't go past "Starting Windows" screen.

If you can't access the mac OS and Windows is on the same hard drive - it makes me suspect that the HDD is fubar.

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Windows 8 pc is coming up to the last user logged on (with an e-mail login). I need to select a local user to loggin in with.

Answer:How to get past "last user" logged on screen.

Hello Baiter, and welcome to Eight Forums.

Usually, you could click on the back arrow button at the top right to then see the other users on the sign in screen.

If you like, you could use OPTION ONE in the tutorial below to always see all users on the sign in screen instead of the last user.

Sign in - Show All Users or Last User in Windows 8

Hope this helps,

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Using Win 7 x64, Intel i7 965, Asus Rampage 2, 32gb memory, 2 Intel ssd running RAID 0, 2 Seagate 500gb drives RAID 1. Had the Seagate hard drives fail, but were under warranty and they replaced them. Do NOT have them on-line at present time. Have tried to re-install system (had upgrade DVD for Win 7), but was not able to get the system to recognize the DVD because I can't get to OS. Am unable to get the system to do anything. Have checked BIOS to make sure drives are RAID. Since hardware comes up and ssd's come up,and graphics seems to be ok, am unable to figure out problem. Any ideas, anybody?


Answer:Can't get past '"Starting Windows" screen

I'm assuming you had the two Intel SSD's RAID as your Win7 drive, and the two Seagates which failed were a Data RAID. So why do you need to reinstall the OS? Just reinstall the Seagates in a RAID if you want.

If the SSD's were not the OS RAID then why not? Install Win7 to them to get best performance.

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My laptop (Dell Inspiron 1501) was really slow so yesterday I restored it to the original factory settings and started a fresh. Everything seemed to be going ok until this morning when I've turned it on and it's not going past the welcome screen when trying to load Windows up? Any ideas how I can solve this?

Many thanks, Mark.

Answer:Vista, not going past "Welcome" screen when loading up?

Try safe booting, think its f8 key during system load.
Let us know how it works out.

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I have an said laptop and it won't start at all anymore, I turn it on and I get the said logo screen then it goes to "starting windows" screen and freezes with like a fuzzy blue line on top of the screen. I used my recovery CD and tried all 3 reformatting options and nothing works, after all 3 it just restarted my laptop and it continued to have the same problem again. Starting to get really frustrated lol, anyone had this problem before?

Answer:cant get past "starting windows" screen

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hello everybody, i'm kinda new to the site. i found it while searching my problem on google. anyways, i have a compaq presario 2500 laptop with windows xp home edition sp1 installed. I had left my computer at the desktop screen to go do something and when I came back avast antivirus had come up with a message saying that one of my files was infected with a trojan. i believe the file was stored in the system or system32 folder. anyways, it had reccomended me to move the file to avast's "virus chest", so I did. and i went ahead and worked on my laptop as normal. then after shutting my computer down and starting it back up later in the day, i found that my laptop would not load any further than the blue "windows is starting up..." screen. i let it sit there for about 30 mins. so then i went to my desktop and started researching my problem on google. i tried going into safe mode, but it still gets stuck at the same screen. i tried the option for booting with the last good settings, and that didnt work. then I found an article on this site that reccomended doing an xp repair with xp install cd. i did that, step by step, and that still did not do the trick. it still hangs at the "windows is starting up..." screen, even in safe mode.

i'm getting a bad feeling that I am going to have to format the hd. There's alot of data on my laptop that I didn't have backed up, so I was wondering if you guys had any other ideas that I could t... Read more

Answer:cannot get past "windows is starting up..." screen

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I bought my laptop about 6 months ago, came with Windows 7 32Bit on it. Worked fine until this morning. I started it up, and it goes until the Starting Windows screen and freezes. I have tried numerous different things, system restore didn't work, F3 on startup and "Fix Errors" didn't work, messed with a bunch of the settings you get to from TAB/F3/F11 on startup, still nothing. It didn't come with a Windows 7 install CD, and I pretty much gave up on it so I went to do a system recovery and wipe everything fresh. I cannot even do it, because when I try to do system recovery, it still goes to the windows screen and freezes. I downloaded and burned an ISO file to boot off of, which works for a second, then straight back to the windows screen and freezes.
I can still start up in safe mode, in fact I am writing this from safe mode right now. Is there anything to do? Please help...and thank you in advance.

Answer:Help Please! Cannot get past "Starting Windows" Screen.

boot into safe mode,press f8, try" boot to last know good config" or if that doesn't work, try booting to an older restore point from safe mode. the way to do this when in safe mode: run/cmd/rstrui.exe. this has worked for me.

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Just like the title says. I had used my computer a few days ago and it worked fine then the next time I tried to start it up it would just take me to the Windows error recovery screen or start windows but would never load past the starting windows screen. The error recovery menu helped me none whatsoever. I also had not previously created a restore point so it's not possible to restore my system to and earlier date when it was working properly. To make matters worse I cannot seem to locate any of the discs/software that came with the computer. If possible I would just do a system format because that looks like my only option after trying numerous fixes. The problem is I have important documents and lots of family videos that are still on the hard drive that I had not backed up externally. I'm assuming something crashed and this is what is preventing my computer from starting up properly? If anyone could provide me with some sort of insight on how I could fix this big mess it would be greatly appreciated!

Answer:Cannot get past the "Starting Windows" screen, please help!!

win7 recovery environment->startup repair. Does it find any error (click view diagnostics results). 0x0 means no errors. Any errors?
win7 recovery environment->command prompt

dir c:
dir d:
dir e:
Now you know drive leter of OS drive in recovery environment. Assume it's E

chkdsk/f e:
Post results.

Can you boot in safe mode? If not, tell me exactly what's happening then

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I've tried F8, F2, and F12 to get to safe mode or startup options but all I ever get is the option to either start normally or launch repair. The function keys appear to do nothing. Launch normally doesn't work and just cycles me back to the two options again. Repairing just keeps "repairing" with nothing ever happening indefinitely. It will ask in the beginning if I want to restore to a different time, and if I click yes, nothing happens except that it keeps "repairing". There's nothing important on the hard drive that needs to be saved. I want to reformat, but I didn't get any disks with the computer, since it said I could use Dell Restore on my desktop, which of course I can't access now. Is there any free, safe program I can use to boot it up and restore? And can I even use a disk to restore if I can't access the advanced boot options to change it to "boot from disk"?

Answer:Win 7 Dell Inspiron 1545 won't get past repair screen

Do you have anything attached to the pc? Like printer,scanner,usb flash drives etc? including a docking station if one is used remove everything attached,other than your monitor,keyboard,mouse.

Then please try the suggestions here to restore the system to factory settings.

Good luck.

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Hi all,

Sorry to repeat a question I see a lot of instances of, but none of those seem to be addressing my problem correctly.

I have not done anything new to my computer in recent days, so this problem has caught me off guard (I see most instances of this problem come after upgrading to Windows 7, I have had Win 7 installed for a while now).

Here is a summary of my problem:
1) My computer recently got stuck on the "Starting Windows Screen." So I manually held the power button to reboot.
2) On reboot, it said there was a need to run a startup repair, which I did. Everything checked fine, except for the last one which said "System Volume on Disk is Corrupted," which it claimed to have successfully fixed.
3) After rebooting from repair, the system gets stuck on "Starting Windows Screen" for a good 10-15 minutes, after which it runs a registry check. After it completes that I get hopeful -- but the screen then gets stuck on an all black screen with just the mouse cursor and nothing more.
4) Additional note: Attempting to start the computer on "safe mode" leads safe mode startup to become stalled on "DRIVERS\CLASSPNP.SYS"
5) The lastest attempt to repair yielded this message: "Startup repair cannot repair this computer automatically.
Problem event Name: Startup Repair Offline
Problem signature 01: 6.1.7600.16385
02: 6.1.7600.16385
03: uknown
04: 21201099
05" AutoFailover
06: 2
07: Corrupt Volume
OS Version: 6.1.7600.... Read more

Answer:Stuck on "Starting Windows", Repair Shows "System Volume on Disk is Corrupted"

Hi Stan, Hopefully I can help you out....or at least lead you in the right direction. From my experience, the symptoms you are suggesting sound like perhaps a dying Hard drive.

1. Do you have the windows 7 boot disks that came with your computer or when you bought the Operating System? If so, you could try and insert one of those and boot from it, and attempt to repair the installation. (this won't affect your data, only the windows system files).

2. If that doesn't fix it, you could try a fresh reinstall of windows 7, and see if that works.

3. If neither of those work, its likely that because of the fact that when windows is repairing itself, it is generally putting copies of its system files in the same physical location on your disk. Because your disk is obviously not completely dead, ie....its still loading to the windows 7 startup screen, its just copying files to the bad sectors on your hard drive and gets stuck when loading. This is especially my guess because you said Safe mode is having same problems, even after attempting to repair. In the past, I've tried and salvage a disk by reformatting it and only leaving on partitions which do not contain the bad clusters. This takes some time, and some guess work.....and really this is only a "bandaid" fix because once the disk has bad clusters, its only a matter of time before these things give out. You wouldn't want to trust your important data on it anyways....

I hope this leads you in ... Read more

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Hi! Last night, while playing a game, my computer froze then turned off. When I tried to turn it back on, it seemed to come up normally with the hp invent screen, then the F2 screen...except, when I hit F2, I was taken to a screen that started off with "We apologize for the inconvenience, but Windows was unable to start up normally..." The options listed are to start up in safe mode, safe mode with networking, safe mode with command prompt, last known good configuration, or start up windows normally. No matter which one I select, I am taken back to the original hp invent screen, then the F2 screen,'s a never ending cycle and I am getting nowhere!
Does anyone have any ideas that might help me?

Answer:Can't get past "sorry for the inconvenience" screen

The System partition is damaged so you need to perform a XP Repair, for details see:

Checkout the section titled: XP Repair install

Good luck and Happy New Year.

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I could sure use some help, been trying to upgrade my wife's computer from XP pro to win. 7 home prem. 64 bit. I am on my 3rd install, the 1st two times it was user error (my fault) that created the problem, this 3rd time I was much more careful but something is just not right.

Problem - after I sign in with "password" I get to the "welcome" screen and the small circle just spins forever.

I have done a lot of research and found a lot of possible fixes but nothing works.

This is a custom built system (by me) and worked perfectly with XP Pro, I recently did the same conversion on my computer system and had NO problems, I am using "OEM" install disks purchased from the Egg.

HDD - (120GB Seagate)
Power Supply - 500w antec
RAM - (Corsair 2GB DDR2 XMS PC2 6400)
CPU - Intel core2duo 6300 OC'D to 2.10mhz

Tested HDD with Crystaldiskinfo w/ HDD Smart Monitoring - no problem
Tested RAM with Windows built in RAM test (2 passes) -no problem

I have run:
Avast - boot scan, smart scan, full scan - all OK
Disk Ck. -OK
Malwarebytes - OK
Reinstalled GeForce driver
Root Kit scan w/Spybot - OK
Defraged HDD
Crap Cleaner

The system WILL boot fine in "safe mode"

Most drivers are from "manufacturer" not just M$ generic

I have tried tracking down "error" info from "event viewer" not much help, did try a couple of "fixes" to no avail.

I am not opposed to "reinstalling" again but if there is a ... Read more

Answer:Will not boot past "welcome" screen

How did you get so many programs right after a clean install?
Did you install all Windows updates?
Spybot years ago was a great program. Haven't heard anything good about it in 5 years.
What is Key Scrambler?
The way to get most drivers when installing Windows 7 is let Windows 7 install the drivers and then check Device Manager for problems.

Check and see how much free space you have on your 80 gb drive.

Better yet read through this Tutorial by Greg. Their is lots of good information so take your time.

Clean Reinstall - Factory OEM Windows 7

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seems good but warning: i clicked on "Java" in "Final Tests" tab and had my portable firefox both updated automatically and changed from 32bit to 64bit app. uggh, really pisses me off. It's probably Mozilla's fault, or mine. Guess I was expecting something more simple and refined, like atmzzrSystemCheck, awesome little gem.

If anybody understands how i could have avoided that, I'm all ears and greatful. Or if you know of other autotraps in Windows Repair Toolbox. [..good thing my username is sixthumbsam since I registered to post this as a comment on this app's download page but couldn't figure out how to do that without registering for one of them other services..dixcus, goodle, facedoink, etc.]

Many thanks to the MajorGeeks for existing all these years!!

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been trying to remove this problem for a few days now, followed the steps on various malwaretips guides etc. the symptoms are pretty varied:

popups are everywhere, (mainly "reimage repair"). Youtube videos when played on the actual website will play sound but the player is replaced with a black box, an error saying it "the server refused the connection" or some kind of 404 screen (wierdly embedded videos still work). Coincidentally/strangely when I try and log into league of legends, it will be unable to connect - a reinstall of the game has not fixed this

no idea what's causing the problem , I've uninstalled all the recent weird software on my computer etc, but I'm struggling to find the root of the problem, help would be very appreciated

Answer:Youtube videos will not play, popups are constant - including "sup", and "reimage repair"


They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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I have tried a number of times to reboot and followed instructions on how to turn off the PC 3 times and a repair windows but no luck.

The PC does not want to end this loop.  Any suggestions on how to get my machine to at least get me to the blue AUTOMATIC REPAIR window.

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