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HP Spectre x360 Hinge problem

Question: HP Spectre x360 Hinge problem

I'm having problems with the hinge on my HP Spectre x360, it's crooked and appears to be a manufactoring problem. This might seem like a small and unremarkable problem but It's my understanding that because of this problem I'm also having problems with my laptop creaking like crazy. I've been trying out the same laptop at a local department store and that one does not have the same problem. It's really sad seeing as the laptop feels very premium in the material/build but the creaking makes me scared it will fall apart at any secound. Seeing as HP is such a large company I'm guessing that there will be no way for me to get this fixed but I decided to ask here before using some annoying fix like glue to stop the creaking. This is in-excusable for such an expensive product as this one. I'm not prepared to have paid around 2000$ to get a faulty product. Any help or advice will be greatly appreciated. Thank you.

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Preferred Solution: HP Spectre x360 Hinge problem

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Answer: HP Spectre x360 Hinge problem

@Voxed

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message.

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So i got my x360 and I loved it, everything was going fine and no problems at all with it. But after about a month i noticed that the left hinge(looking at the screen in normal laptop use) was starting to wobble. It has gotten more loose since then and now if i have the screen at about 120 degrees and i hold both the screen and keyboard in separate hands and pull, i can see the gap between the screen and keyboard get bigger. Maybe around 2mm. In addition if i shake the laptop back and forth just a bit i can hear the hinge squeaking. Basically it feels like some gears are loose or and is just not normal because the right hinge has no problem what so ever and functions perfectly. I never droped my laptop or hit it in to something so i hope there is a fix for this because i realy need my laptop for college and i love the x360. Thanks.













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Answer:Hp spectre x360 hinge problem

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's. I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum. If you have any further questions, please don't hesitate to ask. Please click the white KUDOS star to show your appreciation

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I have noticed that the left hinge sticks and causes misalignment of the laptop's display.  This looks to be a common problem reported in HP's blogs.  How can this be fixed?   Thank you.

Answer:Spectre x360 Hinge and Lid Problem

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Hi, I have bought my HP Spectre x360 Convertible for a week and I have an issue with the screen hinge.When I open or close the screen, one of the hinge makes a low noise like it is cracking. After I checked on it, I realised that the hinge are slightly uneven, which makes it touch the metal body. Not sure if this will makes an issue later on, but it already makes a scratch on the metal body when I open or close the lid. The sounds it makes is unpleasant to hear as well.Is there any way to fix this problem?Thanks  Regards,Syed

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Hi, I bought my HP Spectre x360 on February 1st, 2016. In the past few weeks I have noticed that both hinges have become loose and pull away from the lower portion of the computer. I am worried it will break completely in the next few months. I tried going to the support page on the HP website but contantly get a 404 error when I select my computer model. This was a large purchase for me and I am not happy that this premium product is having hardware issues in less than a year.

Answer:HP Spectre x360 Hinge Loose

@JStearns

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi,So recently i started noticing that my hinge on my spectre was loose. Whilst i decided to try look past the issue and use the laptop normally, over the past couple of days the issue has magnified and i have noticed that it is at the point that when my laptop is closed. The screen doesn't align with the base.I haven't dropped it, nor have i excessively open and closed the lid or even for that matter used the 360 degrees tablet function.I am still well within my warranty and was interested in seeing as to what my options are, given the amount i spent on the laptop.Regards,Dylan

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I have a Spectre x360-13 and the hinges are not aligned evenly. By being misaligned, the screen doesn't match up with the base when closed and it is difficult to get it in tablet mode. It is as if one of the hinge is broken or slipped a gear. Any Ideas on how to fix this?I bought instore at best buy in Washington DC but I don´t live in the USA.

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Hello, just today I've discovered an issue with my laptop (recently acquired).When closing it, the screen will hang over the bottom portion of the device by maybe about 1-2mm, sloping from the left to the right where it does properly rest. I notice as well that the medial joint of the left hinge where it connects with the screen is jutting out slightly, rather than resting flush as the right one does. I haven't had this device long and have pampered it as one would their own child, so this is of great concern to me. I can't recall whether or not I have insurance at this point, but I do have a copy of my receipt on my home desktop.I am trying to include photos I took demonstrating my specific issues with measurements, but they exceed file size limit. If one would wish to see said images, I will happily supply if presented a means to do so. I wish to hear back soon, thank you for your time.

Answer:HP Spectre X360 Hinge Disjunction

@SikhNasty

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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After I have been using spectre x360 for a couple weeks, I noticed that the hinge is quite loose particularly at 90 to 180 degrees. And I can wobble it at some point without using any force. Moreover, when I hold the base while the screen is more than 90 degrees and shake the notebook a little bit, the screen will bend far to the back. It looks like the hinge is too loose and can not hold the weight of the screen. Is there any way to tighten it?Thanks.

Answer:Loose hinge on Spectre X360

@johster
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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The left hand hinge on my wife's HP Spectre X360 is loose. It looks like the right hand hinge is taking most of the weight and the screen leans slightly as a result of this. It has been like this for a number of months, but is starting to get worse. Unfortunately, I didn't report it previously and the warranty ran out just over 2 weeks ago. My concern is that not only is the left hand hinge getting looser, the additonal weight on the right hand hinge will lead excessive wear and the risk that this hinge will fail as well. is there any way HP will repair the faulty hinge, as it appears to be a known issue.

Answer:HP Spectre X360 Hinge loose

@keybaud

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi everyone, i'm posting on this forum because after just a year i noticed that my left hinge on the Hp Spectre X360 is a bit unstable and this problem it's really annoying! I have another year for the legal warranty but the problem is that the HP Service Pack is just expired. So i wanted to ask on this forum if there's someone else who had the same problem and how can i resolve it. Probably there's something i can do before paying another Service Pack and sending my computer to the assistance. Thanks for answers!

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Hi, The left hinge has started to come loose. The monitor sometimes falls while I am using it and it wobbles and creaks with every tiny movement. Is there a way to fix this?  

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I purchased a Spectre x360 almost two years ago (Sept. 2015) and the laptop worked fine. After about two months, I noticed the hinges did not line up as cleanly but the laptop still opened, closed and folded back without issue. I recently opened my laptop and noticed that the right hinge is shaky and that the screen wobbles a lot because of it. This seems to be a purely physical issue as I "pop" the hinge back into place and it secures. While the screen is still shaky, I am less worried about it this way. I have never dropped my laptop, haven't travelled with it and it sits flat on my desk 99% of the time. How should I proceed? Thanks for your help in advance.

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Hi,  I have had my spextre for just over a year now. About 6 months or so ago I started to notice the screen wobble a little more, I played it off as nothing. Not so long ago I notice the left hinge is loose, and that is the source of the wobble on the screen. It seems as though the left hinge can be pushed in towards the laptop a couple of mm signlalling to me it is not properly secured. Is there a fix for this? TIA!

Answer:Left hinge loose on spectre x360

@Sicari

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Hello.  I noticed that the two hinges are slightly uneven.  The right one is slightly higher than the left (which is flush with the base).  It doesn't make the screen uneven or touch the desk.  Just before noticing this, I had applied some pressure directly to the left hinge. Is this OK?  Is there a cause for concern? This is my first 360 laptop and I'm particularly concerned about the durability of these hinges. Thank you!

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Hi dears,I've bought in my country (Italy) the Spectre x360 (2015 edition), model 4102nl, 8gb RAM, 256 SSD, i7, QHD display in september, so it's two months old.Since first day I've unboxed my Spectre, I've noticed what looks like a manufacturing defect, despite it's very tiny.My right hinge isn't aligned with the display lid, compared to left hinge and it sticks out from the lid less than 1mm. The left hinge doesn't sticks out.Furthermore, when I open the display lid sometimes (usually when I close the display totally) I can hear a very faint noise coming from the right hinge.Could this lead to breaking itself in the immediate future? Can this cause the display glass to break because of its misalignment?I'd like to avoid to send it to service because I need the laptop for work, only in the case it doesn't cause any problem in the future.I've attached some images examples and a video with the faint sound when opening it. https://www.youtube.com/watch?v=V2j6u3jpL6M left hinge from top  left hinge from side (the good one) right hinge (assumed to be defective) from the topright hinge (assumed to be defective) from the side. It sticks out about < 1mm on the top part

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 So I got a brand new13 inch HP Spectre X360 on August 24. I really wanted this laptop over the Mac because I felt it was lighter than a Pro, more powerful than an Air, had a great display, plus was more vessatile than the two due to its rotation capability.To my disappointment, I quickly found out the trackpad seemed loose (you could feel a slight rattle by lightly pressing down the middle). 15 days later, I exchanged it at Best Buy only to find, low and behold, my new one having the same exact issue with the trackpad. Not only that, but I feel that even the screen hinge is ever so slightly loose. Not that it moves in laptop, tent, or presentation mode -- but when I type quick I feel the screen shake just a tiny bit. Moreover, when in tablet mode, the two halves of the computer (the screen and back of the keyboard underneath it) don't stick together. They pry apart about an inch. I called HP and they said it could be my particular local Best Buy bought a bad bunch or something? I did see other threads on here with people complaining about the trackpad, and some have suggested that there are some 'malfunctioned' unitss and that if one were to keep exchanging, they would eventually get a good one. I also have slight cackling of speakers without headphones when playing music. So should I exchange for a second time? Would Best Buy be upset -- do they have a limit on this sort of thing? And if it helps, I have the three year warranty/Geek Squad tech support package... Read more

Answer:HP Spectre X360 loose trackpad and hinge issue?

@daned

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi,I have the same problem that previous posts have described with my HP Spectre XT's left hinge. I am SUPER careful with my notebook. It hardly ever leaves the  house, I am the only person who uses it - very gently.About 11 months ago, the screen went black in this same bottom left hand area and HP repaired it under warranty.  I bought it from John Lewis who offer a 2 year warranty. However, it is now out of warranty and the hinge has caused the front plastic to lift off and the back to separate. I cannot close the lid for fear that the whole thing will fall apart. I did wonder whether the repair was guaranteed for a year - any ideas? How I can get it repaired please? This was a really expensive machine and this quality doesn't live up to expectations.Help!

Answer:HP Spectre XT Hinge Problem

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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Dear All, I'm new in this community, I appreciate if somebody can help me with this problem. I recently got a new HP Spectre X360-13-4196ms. It's a great convertible ultrabook with core i7-6500U processor, 16GB RAM, 512GB SSD and Windows 10 OS. But when I bend it to 360 degrees the screen suddenly off for a few seconds and it is repeated to flash on and off. It happens only when the screen bent to 360 degrees and on other angles, it doesn't have any problem.I did a lot of things to check the reason of this problem. I found that this problem doesn't happen in the safe mode and also in the main mode when the graphics driver (Intel HD Graphics 520) is disabled. I tried to update the Windows and Graphic driver, but the problem still exists.I don't know that this problem is a hardware problem or just a software one? I searched throw internet but I didn't find anybody else reporting this kind of problem.I also read this threadhttp://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Screen-flashing-on-off-on-brand-new-HP... but I think my problem is different from the one explained there. I appreciate any idea and help about this issue. Many thanks,Moh 

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Oh what a wonderful day... brand new laptop...  a HP Spectre x360 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7.  Got it at Fry's as a refurbishment.  Got it home. Got it set up.  Got all kinds of display problems after not more than a few minutes of operation.  Why would I buy a refurbishment?  Don't know... I'm thinking these computers with the touch screens and rotations are not ready for prime time.  Returned it and got my money back.  Not sure about the HP brand.

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I think I'm being stupid but  maybe not.I plug an hdmi cable into the port of the x360 and windows does not see the dell monitor that is plugged in and working with another computer.I tried rebooting and clicked 'detect' in the display properties but it doesn't see it.What am I doing wrong?

Answer:Spectre x360 HDMI problem

Hi @eclas ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre X360 Notebook and issues with a HDMI cable connection. Here is a general document on troubleshooting issues with the HDMI connection. With the HDMI cable connected have you restarted the Notebook? Have you tried a different cable? Hope this is helpful. Thanks.





Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom left to say ?Thanks? for helping.I work on behalf of HP

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Hello, after updating my Spectrex360 I`m facing the same issue. I have no sound driver and it isn`t possible to solve the problem by myself. Many thanks in advance for your help.Product number: K3D43EA#ABD Best regards

Answer:Re: HP SPECTRE X360 SOUND PROBLEM

Hi @schaabio, Welcome to the HP Forum!  Thank you for becoming a HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More I understand that after updating your notebook that you have lost your audio. Have you run the HP Support Assistant  to aid with HP updates?Here is a link to the HP Spectre x360 - 13-4104ng (ENERGY STAR) software and drivers where you can manually check for updated drivers. Please let me know the outcome. Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for. Also, clicking the ?Thumbs Up? below is a great way to say thanks!

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 I have problems with my Spectre x360.the power adapter works well, I've tried it, but it's as if there were, that is not charging the battery and turns off.It looks like a problem with the internal power adaptercould you help me  

Answer:HP - Spectre x360 power problem

With the notebook turned off and the power adapter conected, does the led stay amber in color? Have you tried charging it overnight while it is turned off? 

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Recently after getting windows update my spectre x360 is facing a issue of sound. There is no sound and the volume button of taskbar shows a red cross signal and saying no audio device or headphone is plugged in. After installed the driver sp70653.exe yesterday, the problem was gone. But today after installing windows update (synaptics-pointing drawing), I am facing the sound problem again. This time I tried that driver again but problem is not solved. So what can I do now?

Answer:HP SPECTRE X360 SOUND PROBLEM

Hi, Can you post back with the following details. 1.  The full Model No. and Product No. of your notebook - you can usually get this by holding down the fn key and pressing esc, otherwise see Here for a guide on locating this information. 2.  Hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Sound, Video and Game Controllers - what devices are listed here? Regards, DP-K

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Which stylus devices are known to work with this model (HP Spectre x360 X7V20UA#ABA ) and BIOS Level  Thank you.[System Summary] Item Value OS Name Microsoft Windows 10 Pro Version 10.0.10586 Build 10586 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name xxxx System Manufacturer HP System Model HP Spectre x360 Convertible 13-w0XX System Type x64-based PC System SKU X7V20UA#ABA Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. F.10, 10/26/2016 SMBIOS Version 2.8 Embedded Controller Version 94.45 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.10586.589" User Name SHORTER\arw Time Zone Eastern Standard Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.9 GB Available Physical Memory 5.26 GB Total Virtual Memory 18.8 GB Available Virtual Memory 7.30 GB Page File Space 2.88 GB Page File C:\pagefile.sys Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes 

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I have the Spectre model X7V20UA#ABA and based on this answer bought an HP Active Pen.  I cannot get teh machine to acknowledge the pen in any way. I've followed what instructions I could find (basically have the pen near the computer when you turn the computer off and then back on) and it will nto use it in One Note.  Is this an incompatible device?

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Hi All,The mouse cursor on my 2-month old Hp Spectre X360 15-ap018ca has been skipping all over the screen. This occurs whether it is plugged in to power source or on battery, using the touchpad or on a USB mouse.  The mouse cursor turns into a diamond shape and it moves up and down the screen sporatically (see attached ), which makes general use frustrating. I have disabled the touch screen and touchpad, deselected "Enhance pointer precision" under Pointer Options in Mouse Properties but this problem persists. This problem also sometimes occurs even when I am not moving the mouse. The version of Synaptics Pointing Device is v19.0.12.112Any help is appreciated.Thanks. 

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Dear all, I am having issues with my newly bought HP device. My audio jack does not seems to be working. I updated the drivers and searched for solutions but was not able to fix it.Neither my earphones nor my external loudspeakers work when I try to plug them in. When I play a video sound comes through the internal speakers, as soon as I plug in my earphones or external loudspeakers, the video stops playing and the sound stops. It does not matter wether I am in google chrome or microsoft edge. I also had a problem with opening these browsers, sometimes these suddenly decide not to open anymore and I have to restart my laptop in order to continue. I hope these problems don't persist.. EDIT: Also in the 'Playback' devices window I am not able to configure the external speakers or headphones. Kind regards, Mayuur 

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Hey, I have a HP Spectre x360 Convertible Windows 10 Home 64-bit and i bought it few months ago (8/2016).  Screen problem occured during the past few weeks. The texts get covered by black boxes, but they dissapear once you move the cursour on them and when you change from program to another the screen "flickers" (picture below). I don't knwo the reason. Few weeks ago my computer had a major update. could it be the reason? Thanks!! p.s. I'm not sure if this is connected to the previous but earlier when i turned the compute on boot manager came on with options of "OS boot manager (UEFI)" and "Boot from EFI File".I chose the first one based on what i read about them. Should I be worried? :/

Answer:HP Spectre x360 Convertible problem in screen

The boxes look like this. I unistalled firefox and reinstalled it, and it didn't help.. 

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My Spectre x360 - 15t-ap000 has a problem with its touchscreen.The cursor will show and move automatic when i doing nothing with the notebook.I'm in China,how can I repair it without going to U.S.?

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Hi,
 
I have recently bought HP Spectre X360 Convertible laptop last month from US.
 
I have observed it overheats a lot on middle of the keyboard near function keys within 10-20 minutes I start using it.
 
from other HP forum I have already tried HP CoolSense but it does not help..
 
It is really sad experience to buy one of latest product and face this kind of issue.
 
appreciate if anyone can help here.
 
Regards
Harry

Answer:hp spectre x360 convertible overheating problem

Hi Here's an article, you have probably already seen? HP Notebook PCs - Reducing Heat Inside the PC to Prevent Overheating http://support.hp.com/us-en/document/c01657439

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Hi all,A month ago I purchased the HP Spectre x360 ? 13-4159nd (ENERGY STAR).I have tried to connect my laptop to an external monitor a million times via the HDMI entrance, but unfortunately without success.The problem is with the laptop, not the screen or HDMI cable, as they work fine on another laptop.  I googled the problem and found other people had the same problem. I tried all the suggestions that were given, but still not working.  I already tried the following:- uninstalled McCaffee- executed all updates via HP Support Assistant- executed all other updates- rebooted Nothing works.Please let me know how this problem can be solved.  Thanks in advance! 

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Hello, I  have a HP Spectre x360 - 13-4005dx (ENERGY STAR) notebook.I can not login because the keyboard does not work.Only work the space bar and enter. I can not use the touch screen either,  only allows me to turn the notebook off. The touch pad does work.I will really apreciate your help. Thank you very much.

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One year seven months since my purchase of Spectre x360 and the laptop completely died on me two weeks ago: had a low battery warning and the laptop won't charge. Once it ran out of battery it was dead. I went to a local repair at downtown Chicago. Initially thought it was a broken dc socket port on the laptop.. The repair store ordered the parts initially but turned out that they figured it was a motherboard failure and they can't fixed it unless I can find the same motherboard on sale somewhere (can't find it online since so many are asking and not many are produced) After going through this forum and many similar threads I came to realize that this is a known problem to HP. Hope my post here can be heard and my problem be solved like my few predecessors. I remebered I came across someone who did a survey on this problem searching on this forum, but the info is no longer available. Really frustrating that the problem always arises a few months past warranty--if the problem can't be fixed, I should probably look for an immediate premium convertible replacement from elsewhere.

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I got the answers to my questions with a little more digging but don't see a location to delete this post.

Answer:HP Spectre x360 or EliteBook x360

I think the Spectre x360 is really great ultrabook, here're some internal pictures of Spectre x360 https://www.laptopmain.com/hp-spectr...grade-options/, about the EliteBook x360,it is for a business man.

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What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.

Answer:HP Spectre x360 vs HP Envy x360

Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare.  For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.

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Hi, I have just noticed that the left-hand hinge on my HP Spectre laptop is not moving correctly and has become slack. This is the second problem I have had with this high specification and expensive laptop. My first purchase needed to be returned for replacement due to a known graphics issue. I tried to sending the question to the HP SupportDesk but the online tool checked my device warrantly and responed that my warranty had expired by 20 days. Can you please confirm if this hinge problem is known issue and is there any way to confirm if HP will help with the repair of the device. If possible could you please provide contact details for HP SupportDesk? 

Answer:HP Spectre Hinge failing

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Where can i send my HP Spectre XT Pro 13b000 with broken hinge for repair? I am from Fulham in London, but I want a HP shop to send it for repair. Please, can you help? it's urgent.

Answer:HP SPECTRE pro Broken Hinge

@Student181

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I looked on the forums and someone had the SAME problem as me. I'm not sure if it has been resolved but here is the link: http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hinge-issue-with-HP-Spectre-x36... Same thing happened to me. I had it for a month and was very happy with it. Then, when I was closing it today, there was a low, creaking sound. I opened it back up to see that the right hinge has been scratched. I looked inside and saw something poking out, like a piece of metal or something, that wasn't there before.  I really want to get the whole laptop replaced because I took really good care of it and can't stand scratches or marks. However, my warranty ran not long ago so I'm not sure if HP will still fix this for me.

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Question: HP Spectre x360

Upon opening the notebook on my desk, a series of cracks surfaced on the upper-left bezel of the screen, and extended across the screen. I keep my notebook for the most part on my desk, and when I travel, I put in the HP leather case, and in a well-paded bag. I've owned this notebook since August last year, and it has performed excellently besides the occaisonal loud fan noise and overheat.  I talked with a helpful HP Customer Support Rep, and I was told that if I were to send in my notebook, and screen damage will be presumed inflicted by the customer. I have also been in contact with the HP Executive board, but their reply did not grant me any help. I would like to know if I can send in my notebook for a proper examination, or if I can speak with a case manager on this issue. I really do not want to file a complaint to the BBB, but I feel that will be necessary if the material defect is to be assumed a damage on my part. Thank you in advance. I will include pictures of my display, as well as pictures of the siding to prove the lack of physical/blunt damage.

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Question: Hp spectre x360

Hi,Two weeks ago I bought an HP Spectrex360. Two days after buying it while using the keyboard, not the touchscreen, it began to touch the touchscreen by it selft only on a part of the screen followed continuously.This happend alot while i was using the laptop so I went to the place of purchase and I changed it with for one of the same model. But this new one  also it has the same fault, any recomendations of what should i do?

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Just finished setting up my second Spectre x360 15t. The first one was a driver and screen flickering mess. As I'm finishing putting it through it's paces by running audio with a few tunes through Spotify and then over to Netflix to check dialogue, I've become aware that the fan has been running for some time. When I picked it up to feel the underside I was quite dismayed to feel how hot this thing was. Not cozy up to the fire hot but call the fire department hot. It was on a Xpad which was starting to get a bit toasty itself. No way this could ever sit directly on my lap. I know this is an ultrabook. I know i7 processors run warm under load but this fella gets HOT. I'm coming off a Spectre 13t with an i5 which is just as tight a unit as this one, but it never reached this kind of hot. I'm humorously concerned if I can put this on my desk while under heavy load without melting the finish off. Is anyone else experiencing similar circumstances? I'd appreciate any feedback. Thanks.

Answer:Spectre x360 gets HOT.

Hi @benefit13,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the computer getting hot. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? please get back to me and I will help you.

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Question: SPECTRE x360

Hey guys! I was looking to buy the new HP Spectre x 360. Is it available with the following specs - Natural Silver13" 4k touch screen 16GB rami7 256 GB memory I have found the 13" with 4k screens on the UK website but can't seem to find the same on the US website.  Thanks !

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I'm looking for a 13-inch laptop for myself and have narrowed it down to these two models. Need your help in choosing :)
I'm thinking about such config for both: i7-7560U + Iris Plus Graphics 640 + 16GB RAM + 512GB SSD. As for the screen, I'm still on the fence about it, not sure if I want the best possible res (QHD for Dell, 4K for HP) or the best battery life by going FullHD. Can you guys share your battery life experience with the best screens for these? I'm going to use it primarily for browsing / office work / coding (VS and VS Code) / light photo editing (Lightroom, Photoshop)
For the x360, I like Windows Hello camera (and webcam at the top ) and build quality. And it's a bit cheaper.
For the XPS 13, it's battery life and better port selection
Let me know what you think

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Question: HP Spectre x360

New owner of HP Spectre x360 - 13-4003dx here. I want to ask if the bottom of the laptop, the area above the fan openings where the FCC info/text lies, is supposed to creak when I press it slightly. I first heard this noise when I took my laptop out of the sleeve and held that area. At first I thought it was just rubbing against the sleeve, but after further examination, that is not the case. If this occurs with other models of the Spectre, it is a bad build quality, I am not sure which component is under there, but I want to know if the creaking noise is normal with only a slight press along the text area. Thanks.

Answer:HP Spectre x360

I have the same problem but in the front, in the back of the touchpad... really annoying. looks like the lid doesn't have nothing to lay on and the aluminium is very thin. poor quality for such expensive machine.

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My Spectre X360 is getting hot....I would like someone to address this issue and respond to me directly.  Love the machine worried about the heat.

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Question: Hp spectre x360

Does anyone know the difference in these models apart from screen quality and is it worth paying the extra. I was looking to purchase the 13-ac003tu but came across other models on the HP website. Does anyone know what the model numbers represent?13-ac065tu13-w031tu13-ac066tu13-ac003tu

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Question: HP Spectre x360

Hi, I have an HP Spectre x360 that is a year and 5 months old. I was running it off the battery when suddenly a whole lot of smoke started coming from underneath the notebook and a smell of burnt plastic filled the air. Reading the forum I found that this is not something new to these HP Spectre x360 notebooks. Its it really possibile that HP have not activated a support program for who owns such an expensive notebook. My notebook is out of warrenty but I honestly think it was a close call, i was working on a wooden table when it started burning. Now I have a 1250 euro paper weight. I did try to contact support and was immediatly cut off once i gave them my serial number, or offered to pay for support. Will paying 30 euros actually achieve something, ie will they attempt a repair or will it be 30 euros just to be told over the phone that its something that simply cannot be repaired. Thanks

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Question: Spectre x360

Hi, my spectre x360 just out of warranty and will no longer charge the battery! Charger checked and working. When plugged into laptop, symbol appears to show connection but then states not charging. Battery nearly flat now but diagnostics state batter condition ok. Would appreciate any ideas to resolve please but I am not considered computer literate just general working knowledge!

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Hej! I have a question regarding the  new 2016  HP Spectre X360 (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba). Is it possible to order it to Sweden or are there any local retailers I could directly contact? Thank you so much in advance,Marina

Answer:New HP Spectre X360

Dear Customer, Please go to this website:http://store.hp.com/SwedenStore/Please contact- 08-593 664 18 This link is for UNITED STATES ONLY (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba).  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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HP's lack of quality control is completely unacceptable and inexcusable, especially given the cost of the Spectre x360 line.I went through 5 (FIVE!) 13-inch Spectre x360's. All but one exhibited very loose trackpads (even very light taps will physically move the trackpad down and have an annoying loose click sound when taking your finger off of it). The one with an okay trackpad had USB-C issues. The trackpad -- arguable THE most important part of a laptop -- now feels like garbage. Hell, there are $200 Windows laptops and Chromebooks that have better trackpads than this $1,200 thing.It's extremely frustrating and disappointing. I REALLY wanted for the Spectre x360 to be my laptop (especially considering there's no other 2-in-1 out there that looks this good and is priced as nicely). Looks like the Lenovo Yoga 720 is next on my list. Just wish it had IR cameras for facial logins.

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Hello, Last winter purchased a convertible lenovo laptop. The first one had faulty hinges, I had it replaced on the same day I brought it in and the second one had faulty hinges and a faulty touchpad. So, I decided to ditch the cheaper computers and splurged on a HP spectre x360 from Best Buy. I live 200 kilometres away from large retail stores like this so getting back and forth is quite difficult, Staples was very understanding about the Lenovo laptops, however Best Buy told me there was nothing I could do when I described the problems I was having with my brand new HP. Several months went by and I avoided using the computer as much as possible in order to avoid facing the mistake I made in purchasing it. Eventually, my old computer became completely obsolete and I had no choice but use this HP.  My problems were not limited in any way. They ranged from an extremely annoying touchpad that sounded loose and made strange noises, the fact that the screen was closing on an odd angle, and the fact the the screen could barely stay open. A slight touch or even shifting the laptop would cause the screen to move. I could forgive these flaws if I had abused this computer or if it had received heavy usage, however I barely even turned the thing on. I contacted HP support and I must admit that they were polite, friendly and had my return materials sent very quickly.  My first bad sign involving the shipping process was the fact tha... Read more

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Question: spectre x360

Not the X360 when it's in a hard lock. >>Why would you need to hold down the power switch for 60 seconds?  5-7 second hold is enough to force power down any computer.

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Question: spectre x360

The 1-minute hold of the power switch worked for me, but it is darn hard to do because of the somewhat inconvenient power switch position - and if you waver for a moment then the 60 seconds starts again. I found it easiest to turn the 360 on its side on a table and then it is easier to hold the switch down for the full minute uninterrupted. This for me only points out the importance for manufacturers to provide a HARD RESET capability through an unfolded paperclip or the like. C'mon guys, give us what we need to maintain our products!

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Hi --- the left hinge of my HP Spectre ultrabook started breaking. When i open the laptop, whatever the hinge is attached to on the half with the screen seems to be delaminating. I have to hold the hinge as I open it so that the screen does not break away. Looking at the forums, this seems to be a common problem. Can anyone share how I can get this fixed? thank you! Roman

Answer:HP Spectre XT Broken left hinge

@Roman_Ohio
?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).If you are unfamiliar with the Forum's private messaging please click here to learn more.Thank you,Omar

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I am also having the same problem with two HP SPECTRE XT laptop. The hinge are broken. It is very bad experience from HP.  Can someone please advise who I need to talk to to get this fixed? Thanks.

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I have bought my HP Spectre x360 - 13-4002dx on 3rd MAy 2015 the expiry ended 1 year later. it was working perfectly but one week after Warrenty expired it stopped working no 'charging light' not getting switched on,nothing.It is such a premium product and the quality is so questionable. I need to travel to US and need to handle a lot of things simulatniously please help me out. Recreate situation: I was working on my HP Spectre x360 - 13-4002dx and  the battery got discharged and it won't turn on.

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I have had my X360 for about a year but just recently it's really running hot after a short time of use.   I have turned it completely off overnite instead of putting it in sleep mode and it still runs hot.   I have it currently leaning so there is absolutely nothing blocking the vents in the back and it's still super hot.   What am I to do to cool it down and is there something that HP is doing to fix this issue?

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Hei I just got my HP Spectre Pro x360 G2 and was wondering if ther was any touch pens that i can use whit this computer

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I have a tiny little scratch in my Hp x360 Spectre in its metal body...How can I cover it?

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Not sure exactly where to put this but here goes. Recently registered for a HP Student account to get a student discount on a new laptop. When on the student store home page there's a section for new student deals/offers which lists the HP Spectre 13-4108na x360 (i5-6200U, 8GB RAM, 256GB SSD) as being £799 with £100 off. Problem is when I click to view the offer in the store or to shop for the offer I can't find it anywhere in the presented list of laptops, it just doesn't make sense to me that the product is listed and advertised as being on offer if I can't actually purchase it ...

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Can you let me know if I'm able to upgrade the RAM on the HP Spectre x360 please?













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Answer:HP Spectre x360 - Upgradeable RAM

This? http://store.hp.com/us/en/pdp/hp-spectre-x360---13-ac075nr 13-ac075nr Service manual Nope. You have to choose 8 or 16 gigs at the time of purchase 'cause memory is soldered to the motherboard.  If this is "the Answer" please click "Accept as Solution" to help others find it. 

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Like several others on this Forum, I came home to find my Spectre x360 laptop shutdown, and it won't turn back on.  I tried using my spare charger to no avail.  I called HP.  The support guy told me to try holding down the windows keyand the V key together, and trying to turn it on again.  No dice.  My warranty expired last year.  $659.99 without taxes to fix it! I could buy a new computer for that kind of money.  Very frustrated to see that so many other people are having the same problem. Although I loved this computer up to this point, I will not buy another HP.

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Hi! My webcam also has a very very bad image quality! Does it have a cheap sensor? Please help me finding the right driver for it! Ive got the Spectre x360 15-ap006ng Cant find a special webcam driver.. :/

Answer:Re: My Spectre x360 webcam looks really bad

Hey @MikeAT35,  First and foremost, I want to welcome you to the HP Support Forums! Here at the forums, you have many community members that will help you toward a solution. If my reply resolves your issue or answer your question(s), please click the Accept as Solution button to allow others to find the solution.   I have looked into your issue about your HP Spectre x360 and issues with the WebCam quality.  Here is a link to check your settings in the WebCam. It has a section inside the document for Quality issues. What program are you using?Please try the troubleshooting above and let me know the answers to the questions asked above. Could you also please provide me with your Model Number (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running. To simply say thanks for trying to help, click the Thumbs up below!  I hope this helps! Thanks for joining the HP Support Community!Have a great day! 

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I recently purchase both a HP Spectre x360 15t and a HP Spectre x360 13.  I was understanding that the USB-C prot supported charging.  However, the HP Spectre x360 15t failes to recognize the USB-C charger (from Spectre x360 13). Is there anyway to charge the HP x360 Spectre via USB-C port.

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When I try to turn on the laptop and press the power button it just blinks once and then nothing happens. I tried holding it for 15-20 seconds already and it's a spectre so it has a built in battery that I can't take out. Please help

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My Spectre X360 is becoming extremely warm in the bottom upper left. It is to warm to have on my lap and I am worried about the computer becoming too hot. The laptop was bought only a month ago and I have yet to use it for any extensive purpose. Is this just a problem with this model or just mine? And is there anyway to fix this or will I have to buy an external fan?

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Hello, I just picked up a refurbished HP Spectre X360, and I have a question about the fan noise. My fan makes a whistling sound when it picks up speed.  It's normally not on, and only cranks under heavy load, but there's definitely a whistle.  I'm just wondering if this is normal or not.  I have the opportunity to return this unit if it's not normal, but so far it works really well.  I have no problem with "whooshing" or air blowing, but the whistle kind of stinks to hear. Any thoughts?

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Unfortunately our machine is 1 year + 1 month old and they won't give us a break on the repair. They estimate that it would be $300. I agree with many folks on this topic that this is a design issue and they need to do a recall instead of having their customers pay to replace the faulty parts.

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Hi, I'm thinking to upgrade my HP Spectre x360 SSD drive to Samsung 960 EVO M.2.Just want to make sure that it will fit and will go smooth without any special problems. Thanks.

Answer:HP Spectre x360 - SSD Upgrade

The Manual kind of casually says it will support PCIe (Aka NVME) M.2 drives but of the service parts listed in the manual all are M.2 SATA disks. This is the 512 gig: 801504-001  So that is a SATA B + M module and the Evo 960 M.2 looks like this:  See the difference in the gold leads that plug into the motherboard (keys)...Yours is a 5th gen Intel Core platform and most of the laptops that will run PCIe M.2 disks are 6th and 7th generation so I say you likely will not be able to use the Samsung 960 Evo.  Manual see p. 20 If this is "the Answer" please click "Accept as SOlution" to help others find it. 

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I just got a new Spectre x360 13 (13-w023dx) and I am having the exact same buzzing noise as described in the video. This is crazy and ridiculous for a supposedly top of the line laptop. Is HP monitoring this thread and is there a proper fix ? 

Answer:Re: Spectre x360 noise

Fix it by return two of them... QC is awful... You can also turn off the GPU but your laptop will be useless. 

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Hi, I bought a new HP spectre x360,For my job I need to run simulation trought OpenFOAM, so it's easyer for me to use Linux.  Nearly everything work out of the box, except one things... sound.  I post a bug on launchpad, here the link:Bug Hp spectre x360 It as nearly everything you need to debug the phenomena. I know that you don't officially suport linux on that computer, but it would be fun to be at least linux compatible. Thing I know:There was a bug that really look like this one on the Dell XPS 13. The bug was in the bios, wich was setting the sound card to alternative mode that was not working. I think is the same here. I need to find a way to tell the bios to load everything like if it is windows 8.1 (Yeah, I just ask no special treatement!)  Thank you,I will give all support you need. I really wish to correct this bug. PS: (HP if you correct this bug you will sell three more of those computer, they all want one in the lab!) Follow up:It's seem that we are now hable to use the lagacy mode from the sound card. It's good, but not perfect. The fix for the i2c will come soon, the latest kernel code ask about a mysterious drivers file that doesn't exist right now in the linux firmware directories. So, this case is close because the issue as been addressed. Follow the launchpad bug for furter improvement.  **SOLUTION MAY NOT BE THE SAME FOR YOUR DISTRIBUTION** From Spano: If you use gummiboot you should have somethi... Read more

Answer:HP spectre x360 on linux

I SOLVED IT! After hours of pain, i can now use the built in soundcard with headphones, as well as the internal speakers. HOW TO: Edit grub config by doing:'sudo vim /etc/default/grub' Edit the line:GRUB_CMDLINE_LINUX_DEFAULT="quiet splash'" To:GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi_backlight=vendor acpi_osi='!Windows 2013' acpi_osi='!Windows 2012'" Then run:'sudo update-grub' Reboot TWO times. BOOM! Sound works in headphones. The sound card is now in HDA mode (not I2S). To confirm, run:'aplay -l' and make sure you have the following in the output: 'card 1: PCH [HDA Intel PCH], device 0: ALC3242 Analog [ALC3242 Analog]  Subdevices: 0/1  Subdevice #0: subdevice #0'I'm running kernel Linux spectre 3.19.0-21-generic #21-Ubixuntu SMP on Ubuntu x64. BR,Ingmar  EDIT: Even the speakers are working, they were just muted in Alsamixer. Hallelulja!EDIT2: Added the 'acpi_backlight=vendor' parameter to the options line, based on @spano 's input. Thanks!EDIT3: Fix as pointed out by venividivici24

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Hello I was just wondering if its possible to upgrade the ssd of this ultrabook? I looked online for some asnwers but couldn't find one, so I decided to just ask here.











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Answer:SSD upgrade for spectre x360

Yeah but it is not easy and will jeopardize the warranty. See pages 32-33 of this Manual, which is the closest thing out there for your Model: Service Manual

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Great laptop, put it through a lot of testing in my first weekend of owning it and I'm quite pleased overall. This issue has nothing to do with the laptop itself but rather the included sleeve, which I'm also pleased was included as other brands/models I checked out did not include a sleeve. However... it smells really awful.  I mean it's really an exceptionally terrible rubbery type odor.  And it's not as if it's only when I put my nose up to it or even handle it.  It can just be sitting a few feet away from me and I smell it.  I tried washing it by hand, figuring it's just an extreme example of factory chemicals or materials not being completely washed away before packaging.  This act may have reducded the smell by 20-25%, but the stench was still very noticeable so I put it through a wash in the washing machine.  Again, it's possible it's reduced the smell down to 50% of what it started as, but it's still pretty ridiculous how bad this thing smells. Has anyone had the same experience?  Have you had better luck in removing the smell?  I'm sure someone will suggest that it's free and maybe not worth the effort and therefore to just look into a different sleeve but I like it aside from the odor and would like to be able to keep it for some extra protection / padding even once I decide on a method for carrying the device around if possible.  But it will not be worth it if I can't get rid of the odor.
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Answer:Brand new HP Spectre x360

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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I have a Spectre x360 notebook that is soon two years old. It hasn't been used a lot, but recently I have taken it into active use again. I'm experiencing unexpected shutdowns, and it seems to be running hot. I have noticed a slight burning or plastic melting smell just now while it is charging. This seems to be the same problem as https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-X360-motherboard-bu..., only they have had hardware actually burn. What can I do to fix this problem before the notebook dies completely?

Answer:HP Spectre x360 running hot

You should be able to hear the fan running and if it's hot and the fan is not running, you should turn it off and get it serviced. You don't want to fry the cpu.

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Good afternoon!I have an hp Specter X360 model 13-4003 DX purchased in July 2015 at Best Buy in Miami. He not turn on have 1 month. I already consulted the hp specialist technician in Brazil and after many tests the problem was not discovered. I'm resorting to this forum to try to find out what have happened and how to solve it.Awaiting return.Thank you!

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Not sure exactly where to put this but here goes. Recently registered for a HP Student account to get a student discount on a new laptop. When on the student store home page there's a section for new student deals/offers which lists the HP Spectre 13-4108na x360 (i5-6200U, 8GB RAM, 256GB SSD) as being £799 with £100 off. Problem is when I click to view the offer in the store or to shop for the offer I can't find it anywhere in the presented list of laptops, it just doesn't make sense to me that the product is listed and advertised as being on offer if I can't actually purchase it ...

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I have a Spectre x360 with windows 10. It freezes several times a day, especially after I put in on sleep, what can I do?

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My HP spectre x 360 was working fine a couple days ago. I was using it on battery power and got a note that battery power was low. I was finished for the night so I closed it up without plugging it in. The next day I tried to turn it on it wouldn't power up at all, even when plugged in. When I plug the AC adapter in, there is a steady white light that comes on next to the port. I have tried the troubleshooting tips attempting to do a hard reset and there is no response whatsoever. I am extremely upset to read that this is a common issue. I am two months past warranty, and the timing seems very odd. I am self-employed and cannot afford to be without this laptop, which I spent a lot of money on. What is my recourse?

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I purchased an HP Spectre 15 x360 in March 2016 and have been struggling with freezing/lock ups since then. I have tried updating all drivers but this hasn't fixed the problem. Almost daily, the screen freezes, the cursor shows a "busy" signal, and Windows does not recover. I have to do a full shutdown and restart, and lose all my work. I haven't been able to pinpoint what is causing this freezing. This has been a problem since the laptop was first received, so I am wondering if there is a hardware problem. Thanks for any help/ideas you can provide. 

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I have just bought a HP Spectre x360 - 15-bl000na and was wondering which Stylus I can use? It is the 15 inch 4k screen. Cheers.

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I recently bought a HP Spectre x360 13-w003ng and for security reasons in case of loss or theft I would like to encrypt the SSD with a password. Most premium devices have a HDD password option in the BIOS. Unfortunately, I couldn't find that option in the BIOS of this device. Does that mean it is not possible to set such a password on this particular notebook?

Answer:HDD Password on HP Spectre x360

Every HP laptop I have ever owned has the option to set a power on or administrator password in BIOS. Under Security you should find the settings.

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I have the i5 version, and I experience the same heat issues as you guys described. Also, the area right above the F1-F5 keys gets really really hot after running anything even mildly graphics intense. Even simple 2d flash games will cause the fan to throttle up and that area will become extremely hot. It has been like this since the beginning. Other than the heat issue, I honestly have no qualms with this ultrabook.

Answer:Re: Spectre X360 Extremely hot

  Hi @odontomon, Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP Spectre X360 Notebook and issues with overheating and possible fan issues. Here is a link on what could cause overheating and how to reducing heat inside the Notebook. You could reset the BIOS with this document selecting the reloading the BIOS default settings. Which has helped others as it restores the fans default settings. Please let me know how this goes. Thanks.

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I am turning to you all, as I have been unable to get an answer from HP sales, HP tech and HP engineers refuse to give me an answer. Before possibly purchasing said laptop, I simply want to know how many nits brightness and what is the contrast ratio for the latest spec x360 15-ap007na 4k laptop. If no one out there knows, then maybe someone who i should get in touch with......thanks

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Hi all, I've had my laptop for around 1.5yrs now but it recently stopped working and does not switch on. Pressing the power button causes the caps lock light to flash 5.3 (and the F5 keyboard light stays on constantly). After a few minutes, fan whirring noises can be heard but the screen remains black. I've followed all of the offered the troubleshooting steps (hard reset; attaching to external monitor.. etc.) but to no avail. 6 months over warranty and I'm incredibly worried and frustrated given the prevalence of similar issues with the Spectre x360 across the forum and given this was my first laptop purchase after much scrimping and saving. Was anticipating using this for at least 3 years and the experience has made me wary of what I believed to be a reputable and trustworthy brand. Echoing the thoughts of others with similar problems, I'm hoping for some resolution to this detrimental problem that does not push the price of purchase given that this appears to be a problem across the product! 

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Twice today, my laptop set idle and all of a sudden it started to open windows like someone was hacking the computer.  I turned off the wi-fi and it showed windows with scripts opening mainly on the left bottom corner of the screen.  I bought this laptop 4 days ago and I've not loaded much on it.  Has anyone had this problem?  When I turn it to tablet mode it stops.  I have videos of it if needed.

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Hello, I just received my i7 model of the HP Spectre X360 today and after a short period of use on the computer the upper left corner of the body of the computer becomes very hot, so much that resting it on part of my body becomes unbearable. I had read up on the notebook before buying it and the only mention of any issue of this sort was in a pros/cons list in one review that merely stated that "the bottom runs warm." Thus I was not expecting this level of heat while using the laptop rather casually, as the most intensive thing I was doing was streaming videos. Is this normal for what I am doing on this laptop? It's not the worst problem but it is definitely worrisome as I am planning on using this laptop for the next four years or so. Thank you all in advance!

Answer:Spectre X360 Extremely hot

Hi @yiajiipamu ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
 
Regards,George



I work for HP

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I need a pen/stylus for my HP Spectre x360. I know that my computer will be able to use one. What pen or stylus is suggestsed?

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 I have an HP - Spectre x360 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive and I wanted to know if I could upgrade the RAM in it.

Answer:HP - Spectre x360 Upgradable RAM

 Hello @Cepeda_Nicholas? I appologize but the RAM is not upgradable on the Spectre 13 x360 notebook as it is soldered to the system board and doesn't have additional expansion slots.




I am an HP employee.Make it easier for others to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.

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I bought an HP Spectre x360 for college and everything was fine at first.... but for the past couple of months, my laptop has been having some real loud fan issues. Just by starting up the device with minimal programs causes it to whir very obnoxiously. I only have Skype, Microsoft Office, and a few other basic programs installed on it... is there any way to fix this?











Solved!
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Answer:HP Spectre x360 Fan Issues

Hi there @rawrimmakitty?,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand you are having an issue with a noisy fan. I will be glad to help you. Can you try the steps in these documents? Fan is Noisy and Spins Constantly, PC is Warmer than Normal.Reducing Heat Inside the PC to Prevent OverheatingTesting for Hardware Failures (Windows 10, 8) Please keep me informed of how thing went. If you require further assistance let me know and I will gladly do all I can to help. Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.

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Hello Folks, I have the HP Spectre x360 - 13t-4200 CTO and have spent 4 weeks trying to get my brand new HP Active Stylus to work with this brand new laptop. I also bought a 2nd stylus to make sure the first one wasn't the problem.  I have spoken with five different tech support reps, plus my case was escalated to a team of engineers.  Although this very stylus is listed as compatible with this laptop, the word today from the "engineers"  was that, no, I cannot use a stylus with my laptop, there is no work-around and, although there is a firmware upgrade for the 15" model, there is nothing for the 13" model (nor can they tell me if there is any plans in the works) and that I am "welcome to return the laptop for a refund" and long as I do it in the next couple days before 30 days after receiving the laptop. Sorry, HP, this has been a nightmare, with non-stop bad information and I think that you should publish on the website that a stylus will not work so that when people consider purchasing this model, they will know that they can't use a stylus.  But we all know that's not going to happen because it could affect sales of the laptop. If you have to have a stylus working on this laptop, you should go with the Dell XPS.  Frankly, I should have know better as this is my very first HP computer.

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