Computer Support Forum

HP Spectre x360 scratches

Question: HP Spectre x360 scratches

Hello, I know this is an obscure topic but I noticed two scratches on the bezel (The polished metal) of my Hp Spectre X360. To orient you, the scratches are not to far from the right side windows button and volume rocker. The scratches are not deep due to not feeling an indent when I run my nail across them. Also you can only see them in the most direct light. Nevertheless they bother me. Does anyone have any solutions as to how to remove those scratches at all? I tried an extra fine scotch brite pad but was unsuccessful. Any ideas would be appreciated. Thank you.

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Preferred Solution: HP Spectre x360 scratches

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Answer: HP Spectre x360 scratches

Did you ever figure out how to clean this? Or is it permanent?

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Which stylus devices are known to work with this model (HP Spectre x360 X7V20UA#ABA ) and BIOS Level  Thank you.[System Summary] Item Value OS Name Microsoft Windows 10 Pro Version 10.0.10586 Build 10586 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name xxxx System Manufacturer HP System Model HP Spectre x360 Convertible 13-w0XX System Type x64-based PC System SKU X7V20UA#ABA Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. F.10, 10/26/2016 SMBIOS Version 2.8 Embedded Controller Version 94.45 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.10586.589" User Name SHORTER\arw Time Zone Eastern Standard Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.9 GB Available Physical Memory 5.26 GB Total Virtual Memory 18.8 GB Available Virtual Memory 7.30 GB Page File Space 2.88 GB Page File C:\pagefile.sys Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes 

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I have the Spectre model X7V20UA#ABA and based on this answer bought an HP Active Pen.  I cannot get teh machine to acknowledge the pen in any way. I've followed what instructions I could find (basically have the pen near the computer when you turn the computer off and then back on) and it will nto use it in One Note.  Is this an incompatible device?

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What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.

Answer:HP Spectre x360 vs HP Envy x360

Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare.  For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.

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I got the answers to my questions with a little more digging but don't see a location to delete this post.

Answer:HP Spectre x360 or EliteBook x360

I think the Spectre x360 is really great ultrabook, here're some internal pictures of Spectre x360 https://www.laptopmain.com/hp-spectr...grade-options/, about the EliteBook x360,it is for a business man.

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Question: HP Spectre x360

Upon opening the notebook on my desk, a series of cracks surfaced on the upper-left bezel of the screen, and extended across the screen. I keep my notebook for the most part on my desk, and when I travel, I put in the HP leather case, and in a well-paded bag. I've owned this notebook since August last year, and it has performed excellently besides the occaisonal loud fan noise and overheat.  I talked with a helpful HP Customer Support Rep, and I was told that if I were to send in my notebook, and screen damage will be presumed inflicted by the customer. I have also been in contact with the HP Executive board, but their reply did not grant me any help. I would like to know if I can send in my notebook for a proper examination, or if I can speak with a case manager on this issue. I really do not want to file a complaint to the BBB, but I feel that will be necessary if the material defect is to be assumed a damage on my part. Thank you in advance. I will include pictures of my display, as well as pictures of the siding to prove the lack of physical/blunt damage.

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My Spectre X360 is getting hot....I would like someone to address this issue and respond to me directly.  Love the machine worried about the heat.

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Just finished setting up my second Spectre x360 15t. The first one was a driver and screen flickering mess. As I'm finishing putting it through it's paces by running audio with a few tunes through Spotify and then over to Netflix to check dialogue, I've become aware that the fan has been running for some time. When I picked it up to feel the underside I was quite dismayed to feel how hot this thing was. Not cozy up to the fire hot but call the fire department hot. It was on a Xpad which was starting to get a bit toasty itself. No way this could ever sit directly on my lap. I know this is an ultrabook. I know i7 processors run warm under load but this fella gets HOT. I'm coming off a Spectre 13t with an i5 which is just as tight a unit as this one, but it never reached this kind of hot. I'm humorously concerned if I can put this on my desk while under heavy load without melting the finish off. Is anyone else experiencing similar circumstances? I'd appreciate any feedback. Thanks.

Answer:Spectre x360 gets HOT.

Hi @benefit13,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the computer getting hot. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? please get back to me and I will help you.

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Question: HP Spectre x360

Hi, I have an HP Spectre x360 that is a year and 5 months old. I was running it off the battery when suddenly a whole lot of smoke started coming from underneath the notebook and a smell of burnt plastic filled the air. Reading the forum I found that this is not something new to these HP Spectre x360 notebooks. Its it really possibile that HP have not activated a support program for who owns such an expensive notebook. My notebook is out of warrenty but I honestly think it was a close call, i was working on a wooden table when it started burning. Now I have a 1250 euro paper weight. I did try to contact support and was immediatly cut off once i gave them my serial number, or offered to pay for support. Will paying 30 euros actually achieve something, ie will they attempt a repair or will it be 30 euros just to be told over the phone that its something that simply cannot be repaired. Thanks

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Hej! I have a question regarding the  new 2016  HP Spectre X360 (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba). Is it possible to order it to Sweden or are there any local retailers I could directly contact? Thank you so much in advance,Marina

Answer:New HP Spectre X360

Dear Customer, Please go to this website:http://store.hp.com/SwedenStore/Please contact- 08-593 664 18 This link is for UNITED STATES ONLY (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba).  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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Question: spectre x360

Not the X360 when it's in a hard lock. >>Why would you need to hold down the power switch for 60 seconds?  5-7 second hold is enough to force power down any computer.

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Question: spectre x360

The 1-minute hold of the power switch worked for me, but it is darn hard to do because of the somewhat inconvenient power switch position - and if you waver for a moment then the 60 seconds starts again. I found it easiest to turn the 360 on its side on a table and then it is easier to hold the switch down for the full minute uninterrupted. This for me only points out the importance for manufacturers to provide a HARD RESET capability through an unfolded paperclip or the like. C'mon guys, give us what we need to maintain our products!

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Question: Spectre x360

Hi, my spectre x360 just out of warranty and will no longer charge the battery! Charger checked and working. When plugged into laptop, symbol appears to show connection but then states not charging. Battery nearly flat now but diagnostics state batter condition ok. Would appreciate any ideas to resolve please but I am not considered computer literate just general working knowledge!

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Hello, Last winter purchased a convertible lenovo laptop. The first one had faulty hinges, I had it replaced on the same day I brought it in and the second one had faulty hinges and a faulty touchpad. So, I decided to ditch the cheaper computers and splurged on a HP spectre x360 from Best Buy. I live 200 kilometres away from large retail stores like this so getting back and forth is quite difficult, Staples was very understanding about the Lenovo laptops, however Best Buy told me there was nothing I could do when I described the problems I was having with my brand new HP. Several months went by and I avoided using the computer as much as possible in order to avoid facing the mistake I made in purchasing it. Eventually, my old computer became completely obsolete and I had no choice but use this HP.  My problems were not limited in any way. They ranged from an extremely annoying touchpad that sounded loose and made strange noises, the fact that the screen was closing on an odd angle, and the fact the the screen could barely stay open. A slight touch or even shifting the laptop would cause the screen to move. I could forgive these flaws if I had abused this computer or if it had received heavy usage, however I barely even turned the thing on. I contacted HP support and I must admit that they were polite, friendly and had my return materials sent very quickly.  My first bad sign involving the shipping process was the fact tha... Read more

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HP's lack of quality control is completely unacceptable and inexcusable, especially given the cost of the Spectre x360 line.I went through 5 (FIVE!) 13-inch Spectre x360's. All but one exhibited very loose trackpads (even very light taps will physically move the trackpad down and have an annoying loose click sound when taking your finger off of it). The one with an okay trackpad had USB-C issues. The trackpad -- arguable THE most important part of a laptop -- now feels like garbage. Hell, there are $200 Windows laptops and Chromebooks that have better trackpads than this $1,200 thing.It's extremely frustrating and disappointing. I REALLY wanted for the Spectre x360 to be my laptop (especially considering there's no other 2-in-1 out there that looks this good and is priced as nicely). Looks like the Lenovo Yoga 720 is next on my list. Just wish it had IR cameras for facial logins.

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Question: Hp spectre x360

Hi,Two weeks ago I bought an HP Spectrex360. Two days after buying it while using the keyboard, not the touchscreen, it began to touch the touchscreen by it selft only on a part of the screen followed continuously.This happend alot while i was using the laptop so I went to the place of purchase and I changed it with for one of the same model. But this new one  also it has the same fault, any recomendations of what should i do?

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Question: HP Spectre x360

New owner of HP Spectre x360 - 13-4003dx here. I want to ask if the bottom of the laptop, the area above the fan openings where the FCC info/text lies, is supposed to creak when I press it slightly. I first heard this noise when I took my laptop out of the sleeve and held that area. At first I thought it was just rubbing against the sleeve, but after further examination, that is not the case. If this occurs with other models of the Spectre, it is a bad build quality, I am not sure which component is under there, but I want to know if the creaking noise is normal with only a slight press along the text area. Thanks.

Answer:HP Spectre x360

I have the same problem but in the front, in the back of the touchpad... really annoying. looks like the lid doesn't have nothing to lay on and the aluminium is very thin. poor quality for such expensive machine.

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I'm looking for a 13-inch laptop for myself and have narrowed it down to these two models. Need your help in choosing :)
I'm thinking about such config for both: i7-7560U + Iris Plus Graphics 640 + 16GB RAM + 512GB SSD. As for the screen, I'm still on the fence about it, not sure if I want the best possible res (QHD for Dell, 4K for HP) or the best battery life by going FullHD. Can you guys share your battery life experience with the best screens for these? I'm going to use it primarily for browsing / office work / coding (VS and VS Code) / light photo editing (Lightroom, Photoshop)
For the x360, I like Windows Hello camera (and webcam at the top ) and build quality. And it's a bit cheaper.
For the XPS 13, it's battery life and better port selection
Let me know what you think

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Question: SPECTRE x360

Hey guys! I was looking to buy the new HP Spectre x 360. Is it available with the following specs - Natural Silver13" 4k touch screen 16GB rami7 256 GB memory I have found the 13" with 4k screens on the UK website but can't seem to find the same on the US website.  Thanks !

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Question: Hp spectre x360

Does anyone know the difference in these models apart from screen quality and is it worth paying the extra. I was looking to purchase the 13-ac003tu but came across other models on the HP website. Does anyone know what the model numbers represent?13-ac065tu13-w031tu13-ac066tu13-ac003tu

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I just got a new Spectre x360 13 (13-w023dx) and I am having the exact same buzzing noise as described in the video. This is crazy and ridiculous for a supposedly top of the line laptop. Is HP monitoring this thread and is there a proper fix ? 

Answer:Re: Spectre x360 noise

Fix it by return two of them... QC is awful... You can also turn off the GPU but your laptop will be useless. 

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Hello  I want to know what is the part number of HP Spectre x360 Convertible Laptop - 13t OLUD touch P3A84AV_1 Could you please check and advise Thanks

Answer:Spectre x360 Keyboard

Hi, It is a CTO machine. Please use the following instructions to find out the model/product of your machine:  http://support.hp.com/us-en/document/c00033108Regards.

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I purchased an HP Spectre 15 x360 in March 2016 and have been struggling with freezing/lock ups since then. I have tried updating all drivers but this hasn't fixed the problem. Almost daily, the screen freezes, the cursor shows a "busy" signal, and Windows does not recover. I have to do a full shutdown and restart, and lose all my work. I haven't been able to pinpoint what is causing this freezing. This has been a problem since the laptop was first received, so I am wondering if there is a hardware problem. Thanks for any help/ideas you can provide. 

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Hello I was just wondering if its possible to upgrade the ssd of this ultrabook? I looked online for some asnwers but couldn't find one, so I decided to just ask here.











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Answer:SSD upgrade for spectre x360

Yeah but it is not easy and will jeopardize the warranty. See pages 32-33 of this Manual, which is the closest thing out there for your Model: Service Manual

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 I have an HP - Spectre x360 2-in-1 13.3" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive and I wanted to know if I could upgrade the RAM in it.

Answer:HP - Spectre x360 Upgradable RAM

 Hello @Cepeda_Nicholas? I appologize but the RAM is not upgradable on the Spectre 13 x360 notebook as it is soldered to the system board and doesn't have additional expansion slots.




I am an HP employee.Make it easier for others to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.

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Good afternoon!I have an hp Specter X360 model 13-4003 DX purchased in July 2015 at Best Buy in Miami. He not turn on have 1 month. I already consulted the hp specialist technician in Brazil and after many tests the problem was not discovered. I'm resorting to this forum to try to find out what have happened and how to solve it.Awaiting return.Thank you!

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Hello, I just picked up a refurbished HP Spectre X360, and I have a question about the fan noise. My fan makes a whistling sound when it picks up speed.  It's normally not on, and only cranks under heavy load, but there's definitely a whistle.  I'm just wondering if this is normal or not.  I have the opportunity to return this unit if it's not normal, but so far it works really well.  I have no problem with "whooshing" or air blowing, but the whistle kind of stinks to hear. Any thoughts?

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I have a Spectre x360 notebook that is soon two years old. It hasn't been used a lot, but recently I have taken it into active use again. I'm experiencing unexpected shutdowns, and it seems to be running hot. I have noticed a slight burning or plastic melting smell just now while it is charging. This seems to be the same problem as https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-X360-motherboard-bu..., only they have had hardware actually burn. What can I do to fix this problem before the notebook dies completely?

Answer:HP Spectre x360 running hot

You should be able to hear the fan running and if it's hot and the fan is not running, you should turn it off and get it serviced. You don't want to fry the cpu.

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Hi all, I've had my laptop for around 1.5yrs now but it recently stopped working and does not switch on. Pressing the power button causes the caps lock light to flash 5.3 (and the F5 keyboard light stays on constantly). After a few minutes, fan whirring noises can be heard but the screen remains black. I've followed all of the offered the troubleshooting steps (hard reset; attaching to external monitor.. etc.) but to no avail. 6 months over warranty and I'm incredibly worried and frustrated given the prevalence of similar issues with the Spectre x360 across the forum and given this was my first laptop purchase after much scrimping and saving. Was anticipating using this for at least 3 years and the experience has made me wary of what I believed to be a reputable and trustworthy brand. Echoing the thoughts of others with similar problems, I'm hoping for some resolution to this detrimental problem that does not push the price of purchase given that this appears to be a problem across the product! 

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Hello,my spectre x360 touchpad stopped working suddenly. There is no pointer seen on screen and no response from touchpad no matter what i do. When i plug a wireless mouse, then the pointer shows and the mouse works. The touchscreen works fine. The synaptics smbus driver says its already updated and i didn't want to uninstall it in case i made things worse. Does anyone know whats happening with my laptop? Thank you

Answer:Spectre x360 touchpad

Hi.Welcome to the forum cookiesnmilk.Download and install drivers for your computer:Software and Driver DownloadsTroubleshooting Touch Screen IssuesFind and fix problems with devices and hardware Press the icon""to say thanks, Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.





Apart from participating in the forum of Hp in English and Portuguese, I am one of the main authors of solutions in the forum in Spanish.

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Hi, just ordered the Spectre x360 after a lot of googling around about it's active pen support.  I haven't been able to find the official "HP Active Stylus" in my country (Norway), which I've read quite a bit of negativity about anyways, however I found one named "HP Pro Tablet Active Pen" (K8P73AA) which according to a reply by an HP employee in an older thread (http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Spectre-x360-Active-Pen-Stylus-C...) is supposedly supported by the Synpatics digitizer in the x360. The official documentation however, has no mention of this. I've also read an overwhelming amount of feedback that a recent firmware update disabled the support for the Dell stylus which many apparently found success in, so this is another reason I am uncertain. Could this update have disabled the support for the other HP styluses as well? Before i go out and spend a lot of money on this pen I was wondering whether someone has tried the HP Pro Tablet Active Pen themselves on the x360, or whether any HP employee could confirm this compatibility. Again, this is the black stylus (K8P73AA) (http://www8.hp.com/us/en/products/tablets/product-detail.html?oid=7530365) im looking at, not the silver/white one found here: http://store.hp.com/us/en/pdp/hp-active-penThe lack of synaptics-supported styluses (and documentation thereof) was almost a real deal-breaker for me since im going... Read more

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Hi!I'm just experiencing some issues with my recently bought laptop. It is probably nearly 2 months old, and this is happening as I type this.  I am charging my laptop and it's been, say 30 minutes since charging and the charger is really hot! It's keeping me warm in this cold winter I could say.  Is there something wrong with it? Should I unplug even though it's charged up to 85% ... I have a feeling it's dangerous. If anyone has any advice, please let me now!  Much appreciated,Sam

Answer:Spectre x360 Hot Charger !!!!!

Hi @sammiie43,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the charge getting hot. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit?Please get back to me with above information, so I can help you better. 

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I have a Spectre x360 with windows 10. It freezes several times a day, especially after I put in on sleep, what can I do?

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I bought an HP Spectre x360 for college and everything was fine at first.... but for the past couple of months, my laptop has been having some real loud fan issues. Just by starting up the device with minimal programs causes it to whir very obnoxiously. I only have Skype, Microsoft Office, and a few other basic programs installed on it... is there any way to fix this?











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Answer:HP Spectre x360 Fan Issues

Hi there @rawrimmakitty?,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand you are having an issue with a noisy fan. I will be glad to help you. Can you try the steps in these documents? Fan is Noisy and Spins Constantly, PC is Warmer than Normal.Reducing Heat Inside the PC to Prevent OverheatingTesting for Hardware Failures (Windows 10, 8) Please keep me informed of how thing went. If you require further assistance let me know and I will gladly do all I can to help. Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks.

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Anybody knows if it's possible replace the laptop's SSD with another M.2 but pcie? I have read in some forum on internet that's possible but i'm not sure because i bought a Samsung SM951 e i tried to mount but the notebook does not see it!!!!The laptop's M.2 connector is it compatible with pcie? Can i replace my SSD with one pcie?I updated BIOS to  rev F.25 but nothing. Is there some BIOS configuration to do so that the notebook can see the pcie SSDs? Thanks for replies and sorry for my bad english Santo

Answer:Hp spectre x360 SSD replacement

Can you identify where you tried to put the mSSD by reference to the Manual here: Manual See p. 28. It uses M.2 SATA drives and if the drive you installed is a PCIe type it will not be recognized. AHCI type drives only as far as I can see. I know only the very most recent desktop motherboards will boot from a pcie M.2 mSSD. If this is "the Answer" please click "Accept as Solution" to help others find it.

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Could not be more upset with HP. As I search the forums I am seeing so many people with this problem and looks like me the college student is the next on the list. My spectre x360 is just over a year old, shocking just past it's warranty, and the motherboard fried itself. I paid nearly 1400 dollars for this laptop as an investment in college. Now I'm only praying a local repair shop can salvage the memory. I'm left without a laptop during exam month and have lost all my college work. I was then asked at tech support to pay them nearly 700 dollars just to look at my laptop. I will honestly never buy from HP again, I paid good money I saved for college on a laptop I loved and it is now gone with HP refusing to help me out in any way. I took care of this laptop like a child had protective casing and everything not a dent or scratch to be seen, clearly a problem with HP and they won't fix it. So dissapointed.

Answer:HP Spectre x360 Failure

@VictoriaA13

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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I have just bought a HP Spectre x360 - 15-bl000na and was wondering which Stylus I can use? It is the 15 inch 4k screen. Cheers.

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Hi all.I'm going to buy a HP Spectre x360. I've seen that there are three different products with (apparently) same specs but different product number: HP Spectre x360 - 13-4124nlHP Spectre x360 - 13-4132nlHP Spectre x360 - 13-4136nlDoes someone know something about the differencese between those?Thanks. 

Answer:Differences between Spectre x360

Hi, They are very close but NOT the same. Now, print the following specs and compare line-by-line. Can you see the differrences.   http://support.hp.com/ca-en/document/c05218339  http://support.hp.com/ca-en/document/c05226593  http://support.hp.com/us-en/document/c04939802 Regards.

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I recently purchased Spectre Pro x360 G2 V1B04EA and now I'm looking for a compatible stylus.Thank you

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Hi All,I am experiencing several issues with my notebook.In order of priority:the clickpad doesn't work properly: it get stuck frequently and I can only wake up it after pressing Esc button. I have tried everything mentioned in the troubleshooting of the HP support assistant (changing configurations, uninstall and reinstall drivers several times, format the PC and reinstall Windows). I am sure it is not an hardware issue since the animated icon tray on the setbar show that the clickpad is responsive;after trying to solve the clickpad issue something with my BIOS went wrong. I cannot move thorough the menu and for each key I press the notebook returns a sound. I tried to reset the BIOS but the problem is the same and now I have also lost the function keys setting (I really need them since I am intensely working with Excel).The shift dx with arrow left doesn't work at times.The notebook seems to not recognize the restart (for example after a driver uninstall or reinstall)Problem 1 and 3 showed up since I bought the notebook. I look forward to receiving your help and advice,Best. 

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Hi there, I purchased my spectre about 1 week ago. I've noticed however, that each time I've used it, even for basic web browsing or word processing, that the bottom of my laptop gets so hot - too hot to have on my lap... And too hot to even pick up.Ive just been using it, and this time it was so hot, I had to shut down as I was worried. It took a good 5 minutes to cool down befor I could touch it even. Also, my keyboard was getting quite warm as I was using it - which prompted me to feel underneath.could someone please contact me about this. I'm an IT professional, and have spoken to others in the field as well - it seems to be a common problem. However, mine seems to be the only one I've come across that is literally too hot to touch.it seems to overheat with just 30 minutes use or so - sometimes it takes a bit long to over heat- but always within an hour. I've not used it for anything too processor intensive yet - as I tend to use my otherg laptop for that.I look forward to hearing from you. I'd prefer a response by email, as I don't tend to log into the Hp website.thanks

Answer:Spectre x360 i7 too hot to handle

 Hi @JaasaI have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. If you are unfamiliar with how the Forum's private message capability works, this post has instructions. You can say thanks for trying to help by clicking the Thumbs Up below!Thanks. 





Please click ?Accept as Solution ? if you feel my post solved your issue, it will help others find the solution.Click the ?Kudos, Thumbs Up" on the bottom left to say ?Thanks? for helping.I work on behalf of HP

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I recently purchase both a HP Spectre x360 15t and a HP Spectre x360 13.  I was understanding that the USB-C prot supported charging.  However, the HP Spectre x360 15t failes to recognize the USB-C charger (from Spectre x360 13). Is there anyway to charge the HP x360 Spectre via USB-C port.

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I am turning to you all, as I have been unable to get an answer from HP sales, HP tech and HP engineers refuse to give me an answer. Before possibly purchasing said laptop, I simply want to know how many nits brightness and what is the contrast ratio for the latest spec x360 15-ap007na 4k laptop. If no one out there knows, then maybe someone who i should get in touch with......thanks

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Question: Dead Spectre x360

My Spectre x360-13-4005dx went dead yesterday. It was fully charged adn plugged in, I was working, and then black screen. No response from any reset actions. No light when depressing the power button. No light from plugging in.  It is only two years old and gently used. From brwosing teh forum, this seems to be a widespread issue, bordering on a lemon. What is the fix? 

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Hey guys! I bought my new ash silver HP spectre x360 13" recently and Iīve discovered som faults in the production. I am now wondering if anyone else noticed these faults and if I could/should exchange my example for a new proper one ( I do genuenly love it) Firstly, it is not balanced proberly when sitting on a flat surface. Iīve made a video showcasing it. Which can be seen below. This is a major annoyance for me, simply canīt stop thinking about it.. https://youtu.be/JOVhRYA1Fvg?t=248. Secondly, there seem to be something loose within the trackpad. A click noise is produced when using it for scrolling. This makes it virtually impossible to use silently while someone else is trying to sleep next to me.. Example below https://www.youtube.com/watch?v=YHY6_oatLuE And Thirdly. Some users have been asking me if i was having any battery drain issues. I did test it once, full charge 100%, laptop turned off. 8 hours later it still had 100% so no issues there for me. Is it possible to get a spectre x360 13" without any of these issues?  

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So my laptop just started turning off suddenly. I can start it up, log in, and then after about a 1 minute or so, it just shuts off (as if someone just pulled the battery out). No shutting down warning, nothing. Just goes black. I have even tried restarting it after logging in and it doesn't want to restart. When I try to restart, it just goes black and shuts off again. Same thing when I try to shut it down. Anyone have any ideas? Oh, one more thing. Charging light blinks when I have the charger plugged in. I have tried taking out charger and pressing power button down 15 seconds. After doing that, charging like stops blinking, but after a minute of so, it'll start blinking again. Any ideas?? Laptop was purchased about 6 months ago, but warranty is expired due to being a refurb.

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is there an active pen available for the Spectre 15? many thanks











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Answer:active pen for Spectre x360 15

under support, software & drivers, spectre x360 15t, firmware:http://support.hp.com/us-en/drivers/selfservice/hp-spectre-15-ap000-x360-convertible-pc/9256669/model/10193271#Z7_3054ICK0K8UDA0AQC11TA930O2 Titled HP Touch Controller Firmware Uupdate, 1.00,A,1 Rev.A  Another posted said to extract the files from the executable (I used winrar, he used 7-zip; I figure any zip app can do it), then run the bat file.  Works now!!! I find the Dell stylus much more responsive than the HP stylus.

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Hi after being bounced back to and fro from various departments of HP I'm still unable to get Pen support on my Spectre x360 13t-4200 model. I've came a few people that didn't have the firmware but were able to download it for their 15t series,  but so far I get a failed operation when I try to install the firmware. The same pen works on my sister's last year's model. Attached is a screen shot. ANy help is welcomed as I'm a graphic artist, I need my active stylus functionality  Please & Thank you. 13t-4200  13-4003

Answer:Pen Support for Spectre x360 13t

What is the name of the pen excact model number?  I will see if I can locate drivers for it.

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Hei I just got my HP Spectre Pro x360 G2 and was wondering if ther was any touch pens that i can use whit this computer

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All of a sudden from one day to the next my keyboard keys wont work at all. These are so far my mute sound my g my h my esc my @ and backspace. I have tried to: -reset my device the reinstall all my applications i had prior then didnt work then done a full file reset still didnt wor-in stall HP drivers from web site-install the previous drivers then upgrade-restored the BIOS defaults and installed the latest BIOS-completed the f2 keyboard test which didnt pass- changed the keyboard language from uk to us-tried flipping it into tablet mode and back So far none of this has worked amd looking through your forums its a known issue but i cant see a fix. My on screen keyboard works fine. My laptop is only a year old and now out of warranty.I have no restore point set either so couldnt reset to a time it was working.  Any body with any ideas on how to fix this issue please aas its frustrating the hell out of me. I have already spent 2 days working on this and process of elimination. Any body at HP know of this issue please reply or i am due to start working their soon so might find out also through 2nd line. I work in IT and hate spending time on my own equipment.Please help. Thanks

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I have bought my HP Spectre x360 - 13-4002dx on 3rd MAy 2015 the expiry ended 1 year later. it was working perfectly but one week after Warrenty expired it stopped working no 'charging light' not getting switched on,nothing.It is such a premium product and the quality is so questionable. I need to travel to US and need to handle a lot of things simulatniously please help me out. Recreate situation: I was working on my HP Spectre x360 - 13-4002dx and  the battery got discharged and it won't turn on.

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My new Spectre laptop is way too hot for my lap.  The last post on this I see in the forum is from 2015.  Has there been an update on how to correct this or should I return it?

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I was using my spectre x360 with the battery charged to 100% and plugged in. Then suddenly the entire system just shut down. It won't turn back on (even after a hard reset) and the charge indicator light no longer turns on when its plugged in. So I've basically got a $2,500 paperweight sitting on my desk, and I must say I am extremely disappointed in this less than 2 year old supposedly premium laptop from HP. This device should have easily lasted 4-5 years not a little over 1. The laptop itself is in prime condition and looks brand new, there are no dents or scratches, and it has not been dropped once in its entire life.  Reading through this forum it looks like this is a very common problem with this particular laptop from HP, so I hope that there is some reasonable solution. 

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Hi! My webcam also has a very very bad image quality! Does it have a cheap sensor? Please help me finding the right driver for it! Ive got the Spectre x360 15-ap006ng Cant find a special webcam driver.. :/

Answer:Re: My Spectre x360 webcam looks really bad

Hey @MikeAT35,  First and foremost, I want to welcome you to the HP Support Forums! Here at the forums, you have many community members that will help you toward a solution. If my reply resolves your issue or answer your question(s), please click the Accept as Solution button to allow others to find the solution.   I have looked into your issue about your HP Spectre x360 and issues with the WebCam quality.  Here is a link to check your settings in the WebCam. It has a section inside the document for Quality issues. What program are you using?Please try the troubleshooting above and let me know the answers to the questions asked above. Could you also please provide me with your Model Number (How Do I Find My Model Number or Product Number?) and Which Windows Operating Systems you are running. To simply say thanks for trying to help, click the Thumbs up below!  I hope this helps! Thanks for joining the HP Support Community!Have a great day! 

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I just bought an hp spectre x360 today and my webcam looks really really bad, I've watch reviews of the computer online and the videos using the webcam look way better than mine does, could there be something wrong with my computer? Is there something I can do regarding the settings? 

Answer:My Spectre x360 webcam looks really bad

Hi @Tudela?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your  HP Spectre x360 and issues with the WebCam looking really bad.  Here is a link to check your settings in the WebCam. It has a section inside the document for Quality issues. What program are you using?Please let me know how this goes.You can say thanks for trying to help by clicking the Thumbs Up below!.Thanks.

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I have a tiny little scratch in my Hp x360 Spectre in its metal body...How can I cover it?

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I bought my spectre X360, 4 days ago and I am facing with a weird problem. My labtob clicks by itself and even the cursor jumps by itself from one point to another point. Please someone help me

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Unfortunately our machine is 1 year + 1 month old and they won't give us a break on the repair. They estimate that it would be $300. I agree with many folks on this topic that this is a design issue and they need to do a recall instead of having their customers pay to replace the faulty parts.

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I am wanting to buy a spare charger for my HP Spectre X360 2 in 1 AC002na but cannot tell from looking at the original the part number or specification I need. The writing is too small and light for my eyes. My laptop was purchased new a few weeks ago so is the latest model. I have looked in the HP spares shop and cannot determine which one is appropriate. Kindly point me to the correct item. As an alternative would it be OK to use a USB-c male to USB-c male cable plugged into a third party wall socket with a USB-C female connector? Thanks for any help Regards Sherman39













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Answer:HP Spectre X360 - 13-ac002na

No it will not charge from a wall socket like a cell phone.  These are the proper power supplies: 65-W adapter, USB Type-C, nPFC, 3 pin 860209-85045-W adapter, USB Type-C, nPFC, 3 pin 860210-850 Are you in the UK?  https://www.amazon.co.uk/HP-Adapter-Retail-V5Y26ET-ABB/dp/B01FUC0IJ0/ref=sr_1_6?ie=UTF8&qid=1493467524&sr=8-6&keywords=HP+USB-C+45w If this is "the Answer" please click "Accept as Solution" to help others find it.   

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The area around my touch pad creaks with just the weight of my palms. I've tried unscrewing and rescrewing the t5 screws on the backplate, but the creaking problem still persist. 

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Like several others on this Forum, I came home to find my Spectre x360 laptop shutdown, and it won't turn back on.  I tried using my spare charger to no avail.  I called HP.  The support guy told me to try holding down the windows keyand the V key together, and trying to turn it on again.  No dice.  My warranty expired last year.  $659.99 without taxes to fix it! I could buy a new computer for that kind of money.  Very frustrated to see that so many other people are having the same problem. Although I loved this computer up to this point, I will not buy another HP.

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Hello, I have a HP Spectre x360 which is about 1 1/2 years old, bought in the UK (so annoyingly outside the 1 year warranty). A few days ago it stopped working. No damange, no software problems, no upgrades orf software updates. It simply wouldn't turn on. I've tried a hard reset and all the troubleshooting guides, but no joy. The small ac adaptor light does light up when i plug it it, but no response to the power button. This seems to be a known problem for this particular brand, but my only options appear to be to pay for a very expensive repair.  To me, this is simply unacceptable for a computer to break after such a short time, and with only infrequant usage. I can't find any number to call HP on without paying a large fee. I've tried the retailer, and the same thing. I can pay Ģ60 for them to look at it and see what is wrong, but the chap at the store suggested it would probably cost much more than this to fix once I pay for labour and the parts.  Does anyone have any advice on how to resolve this? Thanks. 

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Greetings, I just bought the HP spectre x360 with the i7 processor, and I've tried over 100 times to register a right click on the trackpad and it has failed to do every single time. I have read several articles complaning about the width being the problem to the right click, but mine has failed to register. period. I went into the control panel to try to disable it then enable once again in hopes to it working, but nothing has changed. I have only been able to register a "right click" by holding down on the touchscreen which is fairly inconvienent. I would like to see this problem fixed because I do enjoy everything else about this laptop, but that is a major flaw for me. Thank you.

Answer:spectre X360 trackpad

Hello, When did the issue start for you with the right click funtionality problem?




I am an HP employee.Make it easier for others to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.

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Hi I bought HP Spectre X360 - 13-4290nz . Now I would like to buy Pen for it. I found : http://store.hp.com/SwitzerlandStore/Merch/Product.aspx?id=K8P73AA&opt=&sel=ACC Unfotunatelly there is no information if it will work with this laptop. Is it possible to check it somehow? BR Wojciech

Answer:HP Spectre X360 - 13-4290nz

Hi, Sorry I can't read, but the following one should work:     http://h20386.www2.hp.com/AustraliaStore/Merch/Product.aspx?id=J4R51AA&opt=&sel=ACC#compatibles Regards.

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Same as above. Got that dialogue box and then nothing. 13 inch specter and HP active pen here.

Answer:Re: active pen for Spectre x360 15

Hi @sirianth, Welcome to the HP Forum!  I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More What is the product or model number of your Spectre x360? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?  What is your operating system? I grasp you are having an issue with the HP Active pen. When I checked the  HP Notebook PCs - Compatibility with HP Active Pen and HP Active Stylus chart, it looks like you need the HP Active Stylus and not the pen. If  you are unable to return or exchange the pen. please contact HP Support for assistance.  Contact HP Support Fill out the online form and follow the prompts.  Please let me know how it goes. If this has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful for my post, kindly click the ?Thumbs Up? below. If there is anything else I can do to help, please be sure to let me know!

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hi,i recently bought HP Spectre x360 with highest specs an. d i'm facing some real serious issues with the touchpad / clickpad. as many others in this forum and reviewers pointed out, the clicks are not being recognized. In my case, I'd say it is around 50% of the clicks don't get registered and I have to click again to make it work. That is really frustrating and enough to make me come here and post this question. I really like the laptop and this is exactly what I've been looking for but this clickpad is a real deal breaker. I followed some suggestions on this forum and also tried some troubleshooting myself (since i myself is a support engineer) but to no avail. I changed the synaptics settings to try and remove too much intelligence from the touchpad and at least get the basic functionality right, but i continue to miss the clicks. I also tried replacing the driver with synaptic one but the problem continues, which tells me that it is something related to the hardware piece than the software / driver. can someone here please help me with this? if i hadn't liked the laptop, i wouldn't bother posting here to try and find a solution, i'd simply get rid of it and go with lenovo yoga 3 pro or something else. but this laptop has really high build quality and classy looks, but probably killed by this $25 buggy piece of hardware. 

Answer:Spectre x360 touchpad

Hello @malikons ,Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Spectre x360 13-4040nd Notebook and TouchPad not working correctly. Here is a document on how to troubleshoot the mouse and TouchPad sensitivities.If you will go to the section on Adjusting TouchPad pointing sensitivities it should help resolve the issue. If this does not help, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process: Step 1. Open link: www.hp.com/contacthp/ Step 2. Enter Product number or select to auto detectStep 3. Scroll down to "Still need help? Complete the form to select your contact options"Step 4. Scroll down and click on: HP contact options - click on Get phone number Case number and phone number appear.They will be happy to assist you immediately.Hope this fixes your issue.Thanks.

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I just purchase a HP Spectre x360 and the HP Active pen from Best Buy.  Great laptop but I have noticed that I need to press VERY hard before the pen responds. If I don't press hard, then pen strokes appear very light.   When I cross H's or T's the cross doesn't register.   If i put the laptop in Tablet mode, then I can get the letters to appear as expected.  But when Writing on the screen in regular "laptop" mode or "Tent mode", the letters appear as "chicken" scratch I didn't find any settings for adjusting the Pen's Sensitivity in windows or one note. I would prefer that the pen behave more like a finger.  Just more precise.

Answer:Hp Active Pen Spectre x360

I've heard better review for the Dell Active Stylus (the one with aluminum top half). It has worked great for me and I heard it has better sensitivity.

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It should be an easy thing to do. Contact HP Sales with my computer information, order the accessory I would like to purchase. Turns out, not easy at all. So I'm asking here: does anyone know of an Active Pen that will work with the Spectre x360? I'm hesitant to order one via eBay if there's only a chance that it will work (HP Store and Amazon seem to be sold out.)I contacted HP Sales. Not kidding, below is the transcript of the chat I had with a sales "consultant". To say that she is incompetent is an insult to incompetents. I can't find an email address for support to send this to, either.10/13/20161/17:45 PM Connecting...7:45 PM Connected. A support representative will be with you shortly.7:45 PM Support session established with TANIYA.7:45 PM TANIYA: Welcome to HP Customer Support for Notebook Support. My name is Taniya and I will be your technical support specialisttoday.NOTE: For security reasons, PLEASE DO NOT send credit card information via this chat window. If I need that information from you later, I willlink you to a separate, secure, HP web page to provide your credit card details.7:46 PM Connecting...7:46 PM Connected. A support representative will be with you shortly.7:46 PM Support session established with TANIYA.7:46 PM Elizabeth: Hello. I have a question about which Active Stylus to buy for a Spectre x360.7:47 PM TANIYA: Okay7:49 PM TANIYA: I am sending you links you can check them7:49 PM TANIYA has sent a link: http://h30094.www3.hp.com/product/sku/111... Read more

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I have an HP Spectre x360 with a 2 year ADP coverage. I purchased the laptop in US... but I am currently employed and working in India. My screen has got damaged and needs to be replaced, but the local service center is unable to verify the ADP care pack details in India. I purchased this laptop after doing my research that the product is marketed in India and will be supported here. However, now the local tech support is saying that the Family name - pike1.0 not available in India and the laptop cannot be serviced even if the ADP is avaiable. As per the ADP contract, HP Support can courier the necessary parts to the local service center and my laptop can be serviced. How do i resolve this issue?

Answer:HP Spectre x360 LCD replacement

Hi, Yes, they say the true, many HP laptops asre localized that means HP local can only help you (a) Order part)s) from original country and repair it for you  or(b) You have to send machine back to the original country (in this case the US) for repair. Warranty or not, same rule. Please read (very similar to your case): ANSWER: You can call HP Customer Support or HP Authorized Support Providers for diagnostic purposes. If a hardware service is required, two alternatives can be offered: The part can be dispatched by HP Customer Support or the HP Authorized Support Partner within the border of the country where they are located. It is your responsibility to get the part from this location, move it to the PC, and to return the defective parts - when required - to the same location. Associated costs are your responsibility. The PC may be moved, under your responsibility and at your cost, to the closest country where HP has support presence, or any other country chosen by yourself (depending on the logistics network), in order to get access to the solution. When HP has no support presence in the country of use, all actions and costs required to gain warranty services are your responsibility. Source:   http://support.hp.com/us-en/document/bpr01266 Regards,

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SPECTRE x360  (15-ap012dx) Notebook purchased less than 2 weeks ago.  Notebook does not charge when using power adapter. Power adapter has been tried with and without a power strip, same result.

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I need to upgrade ssd to 512gb, have seen posts on other variants but dont know how important the 4050na number is? Also most posts were about a year old and so i wondered if anyone had more uptodate experience? The Samsung seem to have many models, just paying more for faster read/write speeds but dont know how important this is and whether machine can support any or all of these speeds?

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Twice today, my laptop set idle and all of a sudden it started to open windows like someone was hacking the computer.  I turned off the wi-fi and it showed windows with scripts opening mainly on the left bottom corner of the screen.  I bought this laptop 4 days ago and I've not loaded much on it.  Has anyone had this problem?  When I turn it to tablet mode it stops.  I have videos of it if needed.

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When I try to turn on the laptop and press the power button it just blinks once and then nothing happens. I tried holding it for 15-20 seconds already and it's a spectre so it has a built in battery that I can't take out. Please help

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I have purchased my Spectre x360 back in 2015,  and i have been using it for less than a year. So far, the laptop experience have been rather satisfying. Apart from experiencing minor glitches initially, the updates helped and the laptop worked just fine and smoothly. Though, the speakers stil have rattling sound when played loudly.  Until recently, couple weeks back the laptop went haywire as i was doing my assignments. Without any signs to indicate any mechanical problems, the whole system just shut down. i couldn't switch it on, nor could i even charge it. So i have called up the service centre, and since it is still under warranty, they have replaced the motherboard. On the bright side, I did not lose any datas or files. However, I have discovered my case wasn't the first to happen as there was one earlier case which was much severe. The laptop's motherboard literally burnt. The bottom part was all black and all data was lost  . The following image was the default in my product that has occured recently.   Hope to receive advise and any precautionary steps to avoid this mishap. Thanks. 

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I received my Spectre some two weeks ago and I started only to gave name and password, change keyboard to UK and then left to charge the battery. Now I try to use it, and I forgot the the password and the hint leads to nothing, what can I do?  Hard reset does not works.... Thanks for your help

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Hi, I have a new Spectre x360 13-4116dx and woud like to install Windows 10 Professional. I wiped the harddrive and used a new Windows 10 Profeesional installation disk. After the install completed I checked the activation and it says: Windows 10 Home - Digital License. Does anybody know how to get Win 10 Professional on this machine? Thank you for your help!!! Surfix007

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Hi.Will HP Spectre x360 15,6" be available in Sweden? Anyone knows?Thanks!

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My HP Spectre x360 suddenly shut down and now refuses to switch on, whether or not connected to the charger. Even when connected to the charger, the small white/orange light is not switched on. It is showing absolutely no signs of life. I have tried a hard reset, holding the power button down, waiting for an extended period of time, all to no avail. It shut down whilst connected to the charger, and was not too hot. I bought the product in mid 2015 so the manufacter's warranty has run out, but according to others with similar issues, this is a design flaw. What's the best way to go about solving this issue?

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Hello ,First I want to say that I tried contacting HP sales in 5pm they said that they are working from 8am to 2 am which is already a warning sign ...I am planning on buying HP Spectre x360 ash silver.I love how it looks and also the performance is really good for the money.My concern is that I have read so many complains of cracked screen from itself ( design flaw or uncalculated pressure on the screen or heating up too much , something is causing the screens to crack ...) Hp hasn't made official statement on this issue and so far I understood that the warranty doesn't cover it.I don't want to spend so much money on something that will break from itself and the warranty won't cover it.Is there someway to include this issue in the warranty before buying the laptop?

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Great laptop, put it through a lot of testing in my first weekend of owning it and I'm quite pleased overall. This issue has nothing to do with the laptop itself but rather the included sleeve, which I'm also pleased was included as other brands/models I checked out did not include a sleeve. However... it smells really awful.  I mean it's really an exceptionally terrible rubbery type odor.  And it's not as if it's only when I put my nose up to it or even handle it.  It can just be sitting a few feet away from me and I smell it.  I tried washing it by hand, figuring it's just an extreme example of factory chemicals or materials not being completely washed away before packaging.  This act may have reducded the smell by 20-25%, but the stench was still very noticeable so I put it through a wash in the washing machine.  Again, it's possible it's reduced the smell down to 50% of what it started as, but it's still pretty ridiculous how bad this thing smells. Has anyone had the same experience?  Have you had better luck in removing the smell?  I'm sure someone will suggest that it's free and maybe not worth the effort and therefore to just look into a different sleeve but I like it aside from the odor and would like to be able to keep it for some extra protection / padding even once I decide on a method for carrying the device around if possible.  But it will not be worth it if I can't get rid of the odor.
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Answer:Brand new HP Spectre x360

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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I recently acquired an HP x360 Spectre 15t (about 5 days ago).  During charging I noticed that the charger plug is quite warm/hot.  Using a laser temp gun, I measured the hottest point of the plug to be 152F.  The average temp reading seems to run around 128F (scanning different points on plug). Is this normal for thie plug to be running at this temperature while charging? Thanks, WW

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Hi All,I have a Spectre X360 (13-4014TU)  that runs the Intel i7-5500U , 256GB ADATA SSD, 8Gb RAM and Win 10-64. It is a great little unit and has become my main work horse for my business. As I am running out of Disk space, I wanted to upgrade the SSD to 512GB but I have noticed that Intel have launched a 540S Series 1tb M.2 drive for a little bit more than the cost of the Samsung 512gb  unit. However, I want to know if the upgrade will work before I invest the $ required. The two questions that I can't get an answer to are:1. The intel unit is double sided. Its thickness is 3.58mm  compared to the 2.32mm thickness for single sided SSD - WILL IT FIT in the X360 ssd gap? 2. Will the  BIOS of the x360 address the 1tb memory? The x360 has the F.32 BIOS running on the 802D 58.51 system board. Has anyone else experienced fitting a 1tb to an X360? Any recommendations? ThanksFrank

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Hi I bought my HP Spectre x360 4002dx in October 2015 on Ebay in Australia.  Apparently this is an American model.  Anyway, it was working great up until the other day.  Now it refuses to power on at all.  I searched some forums and found out that this seems to be a common problem with this notebook model.  I paid a lot for this notebook and now I am less than 2 months out of warranty and it is a write off?  Does anyone have any advice about what I can do?  I chatted to tech support in Australia and he said to contact the US team. Thanks,MikeC5

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 I have only just bought the spectre x360 and all has been well for the first two weeks. This week I found that it has been a little slow to start up. When I opened the machine in laptop mode I would get to the lockscreen where I have to enter my pincode. Despite entering the pin using the keys and trying to use the touchscreen the machine remained unresponsive and I had to open and close the lid unil it did respond which it did eventually. Today I started to have problems with the screen. Whilst using Microsoft Word (2016) and the windows DVD player the machine again stopped responding and the screen went blank. I had to shut the lid and when I opened it again it was still blank. When I plugged it in to a power socket using a charger it seemed to boot up again. The battery was low but not so low that it had wanred me or gone into a hibernation mode (about 15%). When connected to the power socket  I was able to continue using Word but the screen was flcikering. Later this evening I tried to switch to tablet mode. The screen went completely blank and the tablet was not responding at all. When I sought to change it back to laptop mode it remained blank. The light on the CAPS button was flashing. The machine was making a loud whurring noise. It was down for about 5 minutes. Eventually after holding the power button down the machine came back to life.  I have never posted in a forum like this before and whilst I have purchased the HP Care P... Read more

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The latest Spectre x360 model has most of the specs I am looking for in a new laptop...  except the physical size!  A 15" laptop suits my needs better than 13" but the specs of the 15" model have not yet been updated.  When will a new 15" Spectre x360 model with a 7th generation/Kaby Lake i7 Intel processor be released?

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I have an HP Spectre x360 Convertible with Product Number K8P19LA#ABM. I want to use it as a drawing and sketching tool. I have read several reviews from other x360 owners and decided that my best option was to buy a Dell Active Pen PN556W to use. Similar qualities as the HP Active Pen (which are not sold on my country) but with better reviews. I have had no opportunity to use my pen, as it is not recognized in any way by the screen.I have also installed the Anniversary edition of Windows 10 with better Pen Support and it still doesn't recognizes my pen. My configuration is:Windows 10 ProPen and Touch Support with 10 Touch Points

Answer:Spectre x360 stylus

Hi,  Is Dell stylus support HP machines mentioned on its specs ? You are asking HP to support another vendor's product here. From my view: No HP won't support other vendor's products unless HP does not have equivalent products.Dell may be very happy for HP (or other competitors) to support its products, it will sell more and laughing to the bank.Regards.

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The intel HP Graphics control panel shows me an option of 3D. However, I cant view anything 3D on my laptop. Is 3D supported by my laptop?If so, what should I do so to be able to view 3D?

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I bought hp laptop spectre x360 with a global warranty from usa but it stopped working and is not getting on after a lot off try and even the people here in india are saying that they can't do anything with this laptop as dont have support for this. This is really bad of hp that the product with global warranty don't have support on there sevice stations.

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Hello, I just received my i7 model of the HP Spectre X360 today and after a short period of use on the computer the upper left corner of the body of the computer becomes very hot, so much that resting it on part of my body becomes unbearable. I had read up on the notebook before buying it and the only mention of any issue of this sort was in a pros/cons list in one review that merely stated that "the bottom runs warm." Thus I was not expecting this level of heat while using the laptop rather casually, as the most intensive thing I was doing was streaming videos. Is this normal for what I am doing on this laptop? It's not the worst problem but it is definitely worrisome as I am planning on using this laptop for the next four years or so. Thank you all in advance!

Answer:Spectre X360 Extremely hot

Hi @yiajiipamu ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
 
Regards,George



I work for HP

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Hello Folks, I have the HP Spectre x360 - 13t-4200 CTO and have spent 4 weeks trying to get my brand new HP Active Stylus to work with this brand new laptop. I also bought a 2nd stylus to make sure the first one wasn't the problem.  I have spoken with five different tech support reps, plus my case was escalated to a team of engineers.  Although this very stylus is listed as compatible with this laptop, the word today from the "engineers"  was that, no, I cannot use a stylus with my laptop, there is no work-around and, although there is a firmware upgrade for the 15" model, there is nothing for the 13" model (nor can they tell me if there is any plans in the works) and that I am "welcome to return the laptop for a refund" and long as I do it in the next couple days before 30 days after receiving the laptop. Sorry, HP, this has been a nightmare, with non-stop bad information and I think that you should publish on the website that a stylus will not work so that when people consider purchasing this model, they will know that they can't use a stylus.  But we all know that's not going to happen because it could affect sales of the laptop. If you have to have a stylus working on this laptop, you should go with the Dell XPS.  Frankly, I should have know better as this is my very first HP computer.

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I recently bought a HP Spectre x360 13-w003ng and for security reasons in case of loss or theft I would like to encrypt the SSD with a password. Most premium devices have a HDD password option in the BIOS. Unfortunately, I couldn't find that option in the BIOS of this device. Does that mean it is not possible to set such a password on this particular notebook?

Answer:HDD Password on HP Spectre x360

Every HP laptop I have ever owned has the option to set a power on or administrator password in BIOS. Under Security you should find the settings.

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