Computer Support Forum

HP Support Assistant forced system restart for no reason

Question: HP Support Assistant forced system restart for no reason

A couple days ago the HP Support Assistant popped up a message that a restart was required with options to do it now or do it later. I said "later" so I could open the support assistant to see why. Well, trying to start the assistant just caused the popup to pop up again. So I restarted the PC and then started the assistant again. There is nothing reported there that has been done or needs to be done. The reason for the restart seems a complete mystery. Any suggestions about why this happened? Curiously,Larry Support Assistant v 8.4.14.41

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Preferred Solution: HP Support Assistant forced system restart for no reason

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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Hi.

"HP Support Assistant" prompted me to download and install updates. Done.
Next, a pop-up window asked me to restart the computer.
I've restarted several times, however, the pop-up window continues to ask me to restart.

Attached is a picture of the pop-up window.
Is there a way to make this stop?
Thank you.

 

Answer:HP Support Assistant - Restart

Uninstalling HP Support Assistant will stop it.
 

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When i run the HP Support Assistant in my notebook (model HP Split x2 PC), it just keeps asking me to reboot or delay the reboot to 1 hr later.I simply can't proceed to next step at all.Even if I follow the instruction and rebooted my notebook, when rerun the HP support assistant app again. The same issue keep poping up. I can't not proceed to next step. Click delay the reboot for (eg. 1 hr) will just close and quit the app. How to fix? Thanks,Nkboy  

Answer:HP Support Assistant keeps asking me to restart

It is probably corrupt. Uninstall the HP Support Assistant and then use the recovery manager -->Install drivers and applications option to reinstall it.

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Hi
(Read through the FAQ's & posting guidelines, detailed description can be found below the log - thanks.)

Here's the HJT scan results:

Logfile of HijackThis v1.99.1
Scan saved at 7:38:09 PM, on 2/2/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - ... Read more

Answer:System Freezes Often, Forced To Restart PC Each Time

Update: I received and installed two replacement memory sticks a few hours ago.
In the obviously limited time that they've been installed, (with numerous active processes being used) the system-freeze issue has not come up, fortunately.

However, I don't know if the new ram will ultimately resolve the issue, only time will tell, and I'll post back if that's the case.

I was still hoping that someone could provide any feedback to a HJT scan of my system...

Here is an updated log:

Logfile of HijackThis v1.99.1
Scan saved at 10:25:57 PM, on 2/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\PERFECT SERIES\Optical MOUSE\4.0\MOUSE32A.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp... Read more

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Logfile of HijackThis v1.99.1
Scan saved at 7:13:47 PM, on 11/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\winlogon.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Documents and Settings\Melody\My Documents\My Downloads\FixWelch.exe
C:\DOCUME~1\Melody\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Live Search:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search:
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = Live Search:
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE... Read more

Answer:Forced System Shutdown and Restart- HijackThis Log included

Just in case it makes a difference i ran the HijackThis scan while my computer was in Safe Mode seeing as it will shut down when i start it normally. I log in and i get pop-ups with messages of components such as services.exe and windows explorer that couldn't start successfully and when i click on the "debug", "send error report", or "don't send" options the window will come back with a 1:00 countdown to shutdown.

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Couple of problems -(1) Got the HP support assistant downloaded; But it states there are 'no new updates'. When I check the HP website, there are. Why is it not downloading these new updates? (2) Cannot use the 'Restore point', as it comes as 'error - try again'  

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Hi

Model No- HP Pavilion dv6330ea Notebook PC. Refer to the link http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&d

my OS is vista home premium 32-bit.

Everytime i run Hp Support Assistant i get an error of CASLExec has stopped working. recently downloaded sp52110.exe for vista os. http://ftp://ftp.hp.com/pub/softpaq/sp52001-52500/sp52110.exe
but everytime i run hp support assistant i get this error.

Even Hp Wireless Assistant is not working or not opening at all. Recently just flash bios, then installed wireless drives and finially installed wireless assitant but still now solution. same problem not opening at all. but wireless card is working fine and i can easily connect to the internet, therefore there is no wireless problem.

Because of hp wireless assistant, i am unable to turn on Bluetooth because previously when hp wireless assistant was working at that time i had ennabled wireless and disabled bluetooth. Now i am unable to turn on the bluetooth because of this.
Can anyone suggest me any alternative way to enable the bluetooth without hp wireless assistant.
---------------------------------------------------------
If any user are looking for hp support assistant for windows 7 or 8 or vista then download the latest version from this link

http://http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html

-------------------------------------------------------

please reply soon.

Answer:Problem Wireless Assistant & Support Assistant, How Turn On manually WLAN & Bluetooth

Almost one weak passed away.... and still no reply to this post.

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Every time I am forced to restart my PC using the "Restart" case button because of some lock up, I always run "chkdsk C: /F", followed by a restart to start the process, and then boot into Windows and run System File Check.

Is doing that after reach improper/forced restart a good idea or just OCD? I simply do not want SSD errors or file system errors that may have occurred due to forced restart.
 

Answer:Running "chkdsk C: /F" and System File Check after forced restart - good idea or OCD?

I'd say these days it's a little on the OCD side, but that's not always a bad thing. Then again I rarely have to do a force restart via the power button and if that's happening a lot it might be a bigger issue. If it isn't often then I say you're fine doing what you're doing. Windows is far more resilient than ever before and if you're on the real paranoid side I'd recommend weekly clones on a separate hard drive at the very least to ease the burden.

It's breathtaking how much relief you get once you are forced to use a backup and know it'll actually work. Takes away a lot of these little stresses.
 

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As stated, my system runs fine but I wanted to try the F12 diagnostics to see how it worked.  To my surprise it shows a problem was found and the Hard Drive - not installed.
Would this be a normal situation when running a PCIe drive using a NVMe driver?
I am wondering what the Support Assistant would do if it popped up for some reason.  If it can't see the M.2 drive, would it give me incorrect responses?
Should I disable Support Assistant?
System is two week old XPS 13 9365 2-in-1, running a Samsung 960 Pro in PCIe mode using the Samsung NVMe driver, running without problems..
Thanks

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Computer crash while afk

Here is the link that I have contacted BSOD support and the helper recommanded me to ask for help here too.

All the details of my system and error report is included in that link


I have the virus/trojan/spyware details included in this thread too.



I thank to VirGnarus
and I also appreciate your helps!

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Question: forced to restart

ny computer is forced to restart automatically. it is very annoying. here is the result of hijack this. let me know if there is suspicious/dangerous files.

Logfile of HijackThis v1.99.1
Scan saved at 16:38:06, on 30/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\mnmsrvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
C:\Program Files\Skype\... Read more

Answer:forced to restart

I'm going to move you tentatively to the security forums for someone to look at your log. I see that you are running bit torrent, which can be a huge source of bad downloads I'd recommend ditching that.

As a side note, restarts can be caused by overheating, bad ram, weak power supply, among other things.
 

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Question: Forced Restart

Hi

Today when I booted up my computer it said "over clock failed" and this is wierd because I have not yet over clocked or even tried.

After I used the deafult settings it asked me to, it said it could not find my hard disk drive.

Now my computer restarts itself all the time....

I'm using"
Athlon 64 3000+
1GB RAM
9800 PRO 256
160GB HD
 

Answer:Forced Restart

what motherboard are you using?
try clearing the CMOS
 

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I think the revamped Support Assistant is brilliant - especially for drivers where it checks your PC, rather than give you a list of driver updates for your model, as the old website-based Driver Update checker did. It has an "Add a device" facility but it doesn't find my HP DCP_J315W printer, connected via wireless. Does Support Assistant support printers? edited 08:07: typo




New Envy 15-AH151saOlder Compaq Presario CQ71-320SA screwed up by Microsoft's free upgrade from Win7 to Win10

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im having a problem playing my old dirt track sprint cars game. now when i play it, eventually it will freeze on me and i have to restart my pc. it isnt the rom im assuming because it does it in different spots each time im playing. anyone know what the deal is.
 

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Good day.

I am getting inexplicable BSOD on shutdown which forces my PC to restart then when I shutdown, it does the same again - therefore forcing me into a loop.

I would appreciate any help that you guys can provide.
Thank you very much.

Attached here is the file that is required of me.
Thank you.

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Hi everyone.

Yesterday I started having problems with my laptop. Every time I restart my computer, I get an error from windows saying that the services and controller app must be shut down (services.exe). After I click out of that window it prompts a reboot in 1 minute.

When I click on the technical info on the error it says 2 files will be included in the report:

Both are in my temp folder so they're
temp\werd3fe.dir00\services.exe mdmp
temp\werd3fe.dir00\appcompat.txt

It then takes forever, maybe 10 minutes or more to reboot my computer. If I wait this out, the services and controller app won't crash right away, it'll be a few hours. If I manually reboot it will happen almost instantly.

Does anybody know what this problem could be? I'm running stinger right now and will post the results of what comes up. I can't install hijackthis because everytime I do, I get an error saying its infected with the W32/Generic.Worm (hopefully stinger will be able to get rid of this as well). I would really not like to reformat, however I do have an external HD so if need be I can back things up.

I have heard this could be a sasser virus or a variant, or that it could be something related to windows firewall, which I am not running. Any help would be greatly appreciated. Thanks!
 

Answer:Services and Controller App - forced restart

Also, forgot to mention I'm using XP. Also when I boot in safe mode this does not happen.
 

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Hi, Ive recently been having this problem and would like some help please.

My computer immediately restarts whenever i try to watch any streaming video online, and when i try to download/upload any video.

Other than this, the computer appears to be working fine. (eg. I can run computer games, download programs and files, but just cant watch videos). I have an AMD sempron 2800 processor, and a Radeon 9600 graphics card.

Ive tried McAfee virus scans and AVG virus scan. I've also run Spybot S&D. All three programmes found problems, but 'fixed' them. I have also tried playing a streaming video with the computer case cover off, just incase it was a over-heating problem. No luck!! A little help please?...
 

Answer:Forced restart during streaming/uploading

Often missing or corrupted codecs can cause your issues.I would check the files you are trying to view to confirm you have the correct ones.
You should also run "dxdiag.exe" at the Run box to test your system.
 

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For the past several months, I've been having an on-going problem with my PC hardlocking or force restarting while playing taxing games. (Watchdogs, Farcry3, etc,) Keyboard, headset and mouse lights will shut off. This doesn't happen during any other task, including MMO's (FFXIV, WildStar.) I never receive a BSOD or any sort of dump file that WhoCrashed can retrieve.

I recently upgraded to a GTX 760 from a GTX 470. That card had overheating issues and I assumed that this was the problem. That alone resolved BSOD issues regarding heat. I've tried a couple memory test programs such as Memtest86. I've tested the cards individually and rigorously. No errors from that. I've tried running the game on a different hard drive as well. Problem still persists.

CPU idles at 35c and reaches up to 60c under load. All fans are working and PC is dust free. Video drivers, etc are all up to date as well. Capacitors on motherboard seem intact and are not bulging.

Any help is appreciated. Thanks.

Specs:
Windows 7 Ultimate 64 SP1
Intel i7 940 - stock
ASUS Rampage II Gene w/ latest BIOS
6GB DDR3 RAM
EVGA GTX 760 OC
850w PSU - Thermaltake Smart M Series (Model: SP-850M) less than 1 year oldClick to expand...


------------------
System Information
------------------
Time of this report: 6/12/2014, 16:30:48
Machine name: SHHELP-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regi... Read more

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I was trying to get into my BIOS, but I missed the entry, so I forced a restart.

Afterwards, when I got into the BIOS and left, I accidentally caught myself into startup repair, but I didn't have patience. I unplugged the laptop and took out the battery. When I restarted, at first the systray icons looked funny. I restarted, and everything went to normal except Action Center forgot some of my preferences and it forgot my systray hide icon preferences. Also, my time got screwed up (which gave me a Windows Update scare), because I think the time in the BIOS was screwed.

I fixed those systray preferences. So far everything looks normal. What is the best thing to do with my computer? Should I do a restore to the last restore point, or should I just see how things go?

Nothing seems wrong at the moment.

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im having a problem playing my old dirt track sprint cars game. now when i play it, eventually it will freeze on me and i have to restart my pc. it isnt the rom im assuming because it does it in different spots each time im playing. anyone know what the deal is.
 

Answer:pc will lock up during game & forced to restart

System Specs please
btw thats a older game it may not run well on Xp
 

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Relevance 57.4%

Hello everyone,

I have a 5 months old Asus ux32vd. Here's the problem: this morning I found the laptop extermely hot and unresponsive after resuming from sleep. Forced restart with power button resulted in a 15-min boot and normal work for the next hours. Until the lid was closed. After resuming from sleep on the next occasion, Win8 froze (became unresponsive with no error message) in a few minurtes. Restart with power button -> looooong boot -> normal work again. No mini-dump files created. Event viewer mentions Bluetooth-related issues (see attachement for the log file and screenshot of Device Manager). I am not using any Bluetooth devices, only wireless combo (the only usb port used on the regular basis). "Bluetooth Device (Personal Area Network)" in Device Manager was disable the whole time (it's enabled on the screenshot).

I tried standard Windows Startup tools - debugging and automatic repair - no result. I didn't do the hardware test yet. If the event file makes any sense to you, please, let me know. Any suggestions are highly appreciated. OS: Windows 8 64-bit, version 6.2.9200.

Answer:Freeze after sleep followed by 15-mins forced restart

UPD: New event log and finally a crash dump (laptop restarted while at sleep mode) that says:

On Fri 23-Aug-13 8:28:02 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082413-272234-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0x9F (0x3, 0xFFFFFA80067C31E0, 0xFFFFF88000A2B7F0, 0xFFFFFA800673B5B0)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Fri 23-Aug-13 8:28:02 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA80067C31E0, 0xFFFFF88000A2B7F0, 0xFFFFFA800673B5B0)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caus... Read more

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Hi, I've recently upgraded from 7 ultimate to 10 pro and in game/rendering my PC randomly freezes, the keyboard and mouse will not work so i have to restart the system.
PC specs:

fx 6350
MSI 970a-g46
Sapphire R7 260x 2gb
16 GB ram ddr3 corsair 1600 MHz
Thermaltake berlin 630w
Western digital caviar blue 500gb & Kingston 120gb SSD

All video card drivers are up to date (15.7.1) help please D:

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Hi, hopefully you can help me. I'm thinking I may have a virus of some sort, but it could just be mass corruption instead. I am on windows 7 home premium. Here's the situation.
About a month ago, my hard drive seemed to be crashing. I leave it on at night so I can listen to music as I sleep. Sometimes, when I would wake up, I would be greeted with a black screen telling me to insert the right boot device. Restarting my computer always fixed this though and it did not occur often. Most times, I could leave my computer on all day without any issues if I wanted. So I just assumed my HDD was having some sort of occasional fault, and was not long for this world. As such, I have been saving up for a new HDD.
Last week, I started noticing slow downs and decided it was time to clean up my old programs. I was uninstalling some old printer drivers when the uninstaller froze. I ran my computer through a Avast! anti-viris scan, which picked up nothing. So again, I thought it was just HDD issues.
Last night, I was playing ARK (a game on steam) with a friend and kept noticing lockups that would occur for a few seconds at a time at random. These lockups always seemed to resolve themselves, so I figured it could just be server lag from his end or my computer having a hard time with the game. But this morning it was worse. My browser was freezing up my whole computer for a bit longer and more often.
Deciding to see if it was my browser (which does have some script blocker apps on it) or my co... Read more

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When display switches off due to low battery power & I can't get it back even when I plug in to the mains and have to force the PC to restart.
Is there a pref somewhere to disable this?

Answer:When display switches off I can't get it back without forced restart

Hello

When the display goes off exactly? How much capacity has battery at this time? 5%? More?
Try to set this to higher level.
When you work with your notebook and battery level comes to low battery level and the alarm alert will be shown in task bar but you will be able to continue your work several minutes or to connect AC power supply.

I am afraid your notebook reaches critical battery level and then is maybe too late for any action.
Set Low battery level to 10% and when the notification is shown connect AC adapter immediately.
I presume the display must not be off at all.

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Relevance 57.4%

Yesterday i was on Facebook for the first time and i came across a video and tried to play it. I was then told i didnt have the latest Flash Player 9 installed. I clicked on the link to install it and it installed no worries. All of a sudden, shortly after, all the windows/programs i had open started closing down by themselves (as if i had clicked on restart or shut down) and the computer restarted itself. I read later in the system "event viewer" that:

The Windows Installer initiated a system restart to complete or continue the configuration of 'Adobe Flash Player 9 ActiveX'..

Anyway, after the restart had been performed, i realised that my screen resolution had changed. I opened Display properties to change it back to the previous setting (1440x900) but that resolution wasnt available.

What i would like to know is has anyone else experienced this problem and is there any way of creating a custom screen resolution?

My graphics card is ATI Radeon 9250 128mb
My monitor is Acer AL1916W (widescreen)
My OS is Windows XP Home SP2
 

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Earlier this week I upgraded from Windows 8.1 to Windows 10, and over the past three days I have encountered the same vexing problem. It does not matter whether I am starting up from hibernation or a complete shutdown.
When my HP laptop starts up, it initially shows a blank screen with a light blue HP logo near the middle of the screen and a rotating series of dots at the screen's bottom. Then the screen goes completely black for perhaps 10 seconds, followed by a brief reappearance of the HP logo screen. Then it returns to a black, blank screen that persists until I lean on the power button to force my laptop to power down. I then count to 15 slowly before depressing the power button again. Only after all of these actions are taken will Windows finally start up.
Even on the successful restart, Windows 10 is still starting up noticeably slower than the previous Windows 8.1, so the claim that it starts faster is ringing hollow with me.
What could be causing this unusual behavior? More importantly, short of reverting back to Windows 8.1 then reinstalling the upgrade at a future time, is there anything I can do to correct whatever is hanging it up?

Answer:Windows 10 requies forced restart to boot up

Just a wild guess, were you able to update the graphic card/chipset drivers during the install or immediately following install? And there may be other drivers needed by Windows 10. Again, just my first wild guess.

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My Toshiba notebook is less than a couple of days out of the box and on its first day the screen went blank with various lights still luminated but it forced me to switch it off and restart it to boot up. It has happened a couple of times today as well with the message saying "system not responding or system was shut down to protect data".

I noted there have been some threads about overheating, bios and vista bugs. I am going to update all the device drivers tonight and the bios and see if that cures it. I am not sure if there is any way to check it is overheating or indeed if it is Vista bugs?

I will let you know how I get on but if anyone has any inspiring thoughts on the issues please let me know.

Regards

Answer:Equium A210-IC4 - Blank screen and forced restart

I hope it's just Vista bug and not hardware fault.

Waiting for solution...

Message was edited by: ADMIN

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Hello Everyone

Recently my HDD was replaced in my pc due to it was faulty (couldn't boot).
I got a new one and redownloaded my games, but now i have a decrease in FPS in most games and the newer ones (Rome 2, AC4 etc.) have large FPS drops and crashes to a black screen with flickering sound after a few minutes. This forces me to restart my pc manually. I initailly thought it was due to overheating, and i cleaned my computer, which cured some of the FPS drops, but the games still crash after a few minutes.
Does anybody know why this happens?
I have attached a zip folder containing the results from: DxDiag and MSINFO32.

Any help would be appritiatied, thanks!
 

Answer:Solved: PC Black screen freeze and requires forced restart.

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I've spent a good amount of time trying to solve this problem, but unfortunately to no avail. Here's to hoping you wonderful people can help me out!

The issue is that, when I play certain games, they just absolutely freak out and crash. What'll happen is that I'll be playing, and suddenly everything on the screen will stretch and distort, while the sound makes that really loud stuttering that I can only assume is a sound being repeated over and over again. The game crashes, and when I get back o the desktop, Steam is messed up. If I have a chatbox open, all the test flashes green and pink, and the main store page is all messed up, with everything out of place and flashing. I usually can't open other programs, as they crash when I try. The only way to fix it is restarting my computer, and it goes back to normal.

The odd thing about this is the lack of consistency of this error. It can happen immediately, or an hour into playing. The issue happens extremely rarely in Skyrim (Graphics maxed), but I got it frequently when playing Terraria full-screen in multiplayer. Just to be safe, however, I'll list the games that I can remember having this issue with, and how frequently it would cause it to crash.
Battlefield: Bad Company 2: even at lowest settings, I can't get through a single multiplayer map without it crashing.

Warhammer 40k: Space Marine: Varying lengths of time it takes to crash.

Just Cause 2: VERY inconsistent. Sometimes over a... Read more

Answer:Graphics freak out when playing certain games, forced to restart computer

Hi and welcome to TSG.

My first thoughts based on your description is it sounds like a possible failing GPU.

A few questions to start off with:

1) What is the exact make, model, wattage and approximate age of your power supply (PSU)? Your voltages look OK in Speccy but it could be a problem when its under load.

2) What software are you using to monitor temps etc (I assume Speccy as you posted a report, but just checking)?

Your not quite up to date on the GPU drivers, there were a new set released about 2 weeks ago (v353.62, your running v353.30 according to Speccy) , however I don't think that is the problem, worth trying though.

Do you have access to any known working GPU you can swap out to test with? It doesn't have to be a gaming card, just something you can use that will at least start the games up and run them, even at low settings?
 

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Question for everyone. I work as a bench tech for a local computer store. I repair and build build computers as well as consult with customers about their computers. I have been told that HP support assistant is actually useful software. At risk of sounding ignorant, I have always been under the impression that it was pretty much junk software from HP and removed it along with a lot of other junk software that comes with the new computers like PDF complete, Norton Internet Security (60-day trial), etc.

But I have a couple guys here though that are swearing up and down that HP Support assistant works better when trying to get drivers for a new HP computer, rather than just going straight to HP's website because, "HP's website doesn't have the most updated drivers". I am having a hard time swallowing this, so I thought I would ask around. What say ye? I would appreciate some answers!
 

Answer:HP Support Assistant

I can't really say personally yet because I haven't had my computer but 2 months. But, if it is software that has been installed on HP computers for years, then I haven't missed it because I have been purchasing HP computers for a long time. When I got this one, I searched the programs I was suspicious of, and HP Support Assistant, was one of them. Everything I read leaned more toward "didn't need it" so I uninstalled it. Time will tell I guess but their web site has always worked for me in the past when I needed drivers, etc.
 

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does this program suppose to detect, download and install missing drivers for windows 7 as well?

Answer:HP support assistant

Hi, Yes, but your machine has Windows 10 pre-installed.     http://support.hp.com/us-en/document/c04779012 It may not run properly. Regards.

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Question: Support Assistant

I have been using HP Customer Support and HP Support Assistant to prepare for an upgrade to Windows 10 on my HP TouchSmart 520-1070 Desktop PC (QP792AA#ABA) and am stopped by a disagreement between the two. Customer Support > Software and Drivers > HP TouchSmart 520-1070 Desktop PC lists 32 programs or drivers as of 6/7/2016 as available. HP Support Assistant > My PC, Updates > Check for updates and messages as of 6/7/2016 states "No Updates are Available". Should I ignore HP Support Assistant and use Customer Support to download and install the 32 updates?

Answer:Support Assistant

Harvof StPaul, welcome to the forum. Personally, I would definitely try to install the updates.  You won't be able to upgrade to Win 10 if your system is not up to date. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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Question: Support assistant

Problem with supoort assistant when i use it to check for Hp updates it says conecting to hp server which goes okay but then it just stops on the 'Downloading messages and updates defintion'. then all i can do is click next which just takes me back to the support assisant home page thing. ive tried uninstalling it and reinstalling it and that hasnt helped.

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I have windows 10. This HP Support Assistant is suppose to be doing a scan (not asked for). I can't get it to quit.How can I get rid of it?

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The HP Support Assistant has kicked in for an automated tune-up.
However, the last couple of times it has ran it sits on "Microsoft Windows Disk Defragment" for hours. Last time, I let it run for 24+ hours without it moving on to the next step of "analyzing for hardware and software issues".

Is there an alternative defrag to kick start this one, or should I just "cancel" the automated tune-up every time it attempts to complete the scan? Thanks!
:confused
 

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Il software HP SUPPORT ASSISTANT è danneggiato. Si blocca nella ricerca di aggiornamenti del sistema. Inoltre, ho provato a disinstallarlo ed è impossibile. Ho cercato la nuova versione provando ad installarla sopra la vecchia, ma mi appare sempre un errore che non mi fa proseguire. L'errore è:  Error 1327.Invalid Drive: g:\Ho provato il comando SUBST, simulando l'hard disk C: su G: ma l'errore appare lo stesso.che posso fare? 

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I"ve tried to open Support Assistant in all the ways possible and it will not open. The only link I have to it is in "Start", "help and support", and when I click on HP Product Assistant, I get a box saying "The software program is not found" - yet I have installed (successfuly?) it twice. It is not found in "Control Panel" nor is ther any icon anywhere. How can I create a connection between the link and the program - if indeed it is on my PC. I have a desktop Hp Pavillion Model #: p6120t
Software Build #: 93NAv3PcA5, with Windows 7 (HP provided upgrade at purchase) and need help.
Thanks in advance for ANY help you may gave
sayger2

Answer:HP Support Assistant

Use Revo Unstaller(free) and remove any and all HP supports assistant files.
Then click on this link and install updated HP latest version....

ftp://ftp.hp.com/pub/softpaq/sp46001-46500/sp46005.exe

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I have the latest version of HP Support Assistant 7.0.39.15.   I also have Windows 7 64 bit. My question is about the Action Log under Updates and Tune Ups.  How do you delete the messages in the Action Log?? I have several there since February. thank you













Solved!

View Solution.

Answer:hp support assistant

Please delete the following three files from the path: C:\Program Files (x86)\Hewlett-Packard\HP Support Frameworkhc_softpaqs.xml, hc_persistance.xml and hc_solutions.xmlRestart the system and open HP Support Assistant.

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Hi - please can you help me. My HP support Assistant function is not working properly. It tells me that I have 6 updates but when I try to update by the HP support assistant, it gets stuck after making a restore point . (My Internet connection is fine because I can browse other websites) I have downloaded the software manually from the HP website and installed these, rebooted, yet still the HP support assistant says says I have 6 outstanding updates.  The laptop is only a month old. Please help. Thank you, David













Solved!

View Solution.

Answer:HP Support Assistant

Hello and welcome! Try to uninstall HP Support Assistant in program and features. Next download and install the latest version of HP Support Assistant from the page on the link below Click here After the installation, restart again. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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In the lower right hand corner or my screen HP support assistant is available.  I clicked on the assistant and found I had three messages all dealiing with the printer.  There was a yellow triangle over the Assistant icon.   I read and attended to all the messages, but the yellow triangle is still there.  I called HP support for my printer and they indicated that it was a computer problem not a printer problem even though every message dealt with the printer.  Can anyone help me get rid of the yellow triangle.Thanks so much

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Question: support assistant

I just finished rebuilding my HP ENVY TouchSmart 17? m7-j120dx Notebook PC  with Windows 10 Professional (I did not do a recovery; I just booted from the ISO and installed a clean OS).  I would like to install the HP Support Assistant and I found the link to download it and I installed it but the only thing that appears to have installed is the HP Support Solutions Framework.  I have an HP ENVY Phoenix 860-180st Desktop to use as a reference and I see an actual HP Support Assistant in Add/Remove Programs on it but on my Notebook, I only see the Framework.  Any suggestions?  Thanks

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My main PC is one yr old HP with W7 Pro. Just started getting a pop-up asking for a restart. There is an option to delay this, but not to stop it appearing altogether.
If I let it carry out the restart, the pop-up reappears after a few minutes.
Any ideas, please?

Answer:HP Support Assistant Pop-Up

I stopped the HP assistant from the startup menu on my Vista lappy via CCleaner and never have popups again.
BTW I did a bit of digging a while back and found one version of it is problematical and found an updated version.

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Why is it, HP Support Assistant is telling me I need to update drivers that don't need updating and actually to older versions of the drivers I already have installed?

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My upgraded HP Support Assistant 8.1.40.3 isn't scanning my files to determine if I have the latest updates for my HP LaserJet 200 color MFP M276 PCL6 printer. I get continuous notices to update the same updates I've updated three times before.i.e., LJ-Pro_200_color-MFP-M276 driver-installer-15188, and,LJ-Pro_200_color-MFP-M276 full solution-15188.Please fix your HP Support Assistantgsl122 

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Each time I restart my PC I get and error 1706 HP Support Assistant can't be found.  Does anyone know what is goin on?

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My hp pavilion notebook had hp support assistant on it when I first got it. After a reset at the place of purchase, it was gone. can anyone tell how to download it? I have Windows 10.

Answer:HP Support assistant

Hi Cheryl,

Thank you for your question.

We could also search ?HP Support Assistant? in Window 10 search bar to check if we could find it.

In addition above suggestion, you could also ask for help to HP supplier.

If there are any questions regarding this issue, please be free to let me know.

Best Regard,

JimPlease remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

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Hello My computer is HP Pavilion 500-205eo and operating system is Windows 10 (64 bit). After november 2015 windows 10 update my HP Support Assistant finished to work. (Note that it worked after I upgraded my windows 8 to windows 10 on august or september 2015)I uninstalled and reloaded this HP Support Assistant. When trying to install it the operation finished  without completion and I got a message "Log in with administrator privileges". I tried the installing today (once again) but the result was the same as earlier.   I am the only user of my computer and I always log in as an administrator. There is 1,5 terabyte free space in my hard disk.What to do ? heppu

Answer:HP Support Assistant

heppu Hello;Allow me to welcome you to the HP forums!I read your post about problems you're having with HP Support Assistant (HPSA) and wanted to help.Here are some troubleshooting steps you can try: HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8) | HP® Customer SupportGood Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

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Got message that HPSF.exe has stopped working...."this application has encountered a serious problem and must close." It also says to click "OK" to automatically restart this application. Get pop-up from Windows, shows the scrolling at bottom of the pop-up for a second or two, and then the pop-up completely disappears. Also received message "sp63425.exe is corrupt or invalid (but I can't remember if from HP or Windows).
Also, my Norton 360 can no longer run scans, get an "X Error During Scan" and some other problems with Norton 360. And, my printer won't print....get message that says printer "offline" or "no power". But it's plugged in.

I'm going crazy trying to find articles, etc. to fix this problem. Finally, came across an article in WindowsTechies.com on how to fix HPSF.exe errors. Norton says it's safe to use. Can someone confirm that this download is safe and will fix my problems?

Thank you. And if you all confirm that it is safe to use. I will have a few questions to ask re some aspects of the download.

Thank you, so much.

Answer:HELP with HP Support Assistant Won't Run

Also, my Norton 360 can no longer run scans




Do a scan with Malwarebytes and let us know results. Also, check the Event Viewer. (ControlPanel/System'/Admin Tools/Event Viewer) and Device Manager to insure drivers are updated.

Can the HP Support Asst be uninstalled and reinstalled from the HP Support Site ? May be best.

You also may want to check the HP Support Forum and website for info and to insure you have latest HP drivers.

https://www.malwarebytes.org/

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I go to the HP SUpport Assistant and check for updates. I select a driver to be updated,then  download and install it. After the installation is complete, I go to the Action Log, which gives a date the driver was installed. However, the Install Now icon is highlighted and can still be selected. Why, if the driver was installed, am I still given the option of selecting the icon and installing the driver (again)? 

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looking for the reason that when the support assistant FAILS a download/install that the reselection of that software has to once again download the software yet again? Should it not already be downloaded?

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Hi  Can anyone help... I have notice that when I check for new updates in the HP Support assistant I get the screen shown below... It appears that it is not working...   I know it was working OK, and I have just refreshed the warranty date so I know it speaks to the HP servers... Do the crosses mean there are no updates or it is not working?   I do have about 5 outstanding updates which I have not istalled could that cause this? I have just checked for updates for the support assistant and it came straight uop that I had outstanding updates. Stuart 

Answer:HP Support assistant

Think I have sorted it... I went into recovery manager and just re-installed the HP Support assistant and it now seems to work   Stuart

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Hi     is anyone besides me having trouble with there Hp support assistant? the contact Hp support chat will not show up on it. my warrantty tells me it is expired but its good until next year. refresh warrantty status does not work. check for latest version does not work i have tried to uninstall and reinstall it still does not work. i have even wiped out and reinstall the computer and windows 10 home 64 bit still does not work. can anyone please tell me what to do on getting this to work again? thank you for any help on this.

Answer:Hp Support assistant

@Brad37?, welcome back to the forum. I know that you have uninstalled HPSA and reinstalled it, but try using the latest version found here.  I suggest that you use Revo Uninstaller to uninstall it.  I use the FREE version and the Advanced option.  This has corrected problems for other members using Win 10. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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The three files are not there, what shall i do?

Answer:Re: hp support assistant

@Zishan_S Hello;Allow me to welcome you to the HP forums! Sorry, but without details, we can not possibly tell you what to do. WHICH files are missing? What are you trying to use HP Support Assistant to accomplish?We can proceed when you provide the information.Thanks

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Question: Support Assistant

After reinstalling Support Assistant, (Win10 Upgrade Crash), the NEXT botton in the lower right corner of the Wellcome Screen, stays dimmed, so inaccesible.Hoe to solve this problem, please?

Answer:Support Assistant

Hi @PHW26,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with Windows 10 crashing. I will be glad to help you.Please post the full product number of your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Please get back to me with above information, so I can help you better. 

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Hi, How can I disable the HP assistant from restarting my computer everytime it has an update. You only appear to be able to postpone it. It keeps interrupting what I'm doing, especially when I'm downloading software updates (large ones from apple) and then I have to start the download all over again. I have a slow ISP and it can take several hours to download an update. Days if it is interrupted.

Answer:HP Support Assistant

HP Support Assistant is a one-stop solution for connected, contextual support for your PC and printers. It helps you maintain your PC?and printers? and avoid or resolve problems using automated updates and self-help options. The above is what is defined as HPSupport Assistant.  It is an inbuilt app that will help you find solutions pertaining to your system by self checking the warranty/serial No/Hardware configuration/software etc., to assist you in narrowing down thesolutions to any of your problems.  The only annoying part is, at times it pop's up as and when it wishes to provide some information about your system.  There are multiple ways to stop this to work automatically. However, if you dont require self help options with your laptop/desktop pc, you can go ahead and uninstall it.  Will not effect any other part of your software/apps/performance etc.,.

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I keep getting a message on my printer in HP Support Assistant and I delete it but it comes right back no matter what I do.   I have uninstalled and Reinstalled HP Support Assistant but it does not seem to help. My printer is a HP Envy 5530 All in one.  

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Hi, I just recived my new HP Z1 G3 Worksation few days ago, and I am loving it.  However, I notcied that the "HP Support Assistant" software which was pre-installed in my HP Zbook 15 Worksation is not installed in my new Z1.  Any idea why is that?  And should I download it and install it manulay? Thanks for any feedback ..

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Hello everybody. As many HP users, I use to run HP Support Assistant to check for the availability of updated drivers and software for my Envy 4 ultrabook. I'm running the most recent version of Support Assistant.A few days ago, I've noticed that Support Assistant cannot connect to the Internet and look for updates, but it was able to download and install the upgraded version that I'm currently running. This strange behaviour began after installing Microsoft Visual Studio 2013, that created some network adapters probably related to the Windows Phone Emulator. I can say for sure that my network connectivity works fine, but the program still reports that it cannot detect an Internet connection.Is there any known issue involving Visual Studio 2013 and HP Support Assistant? Thank you. Bye.



Luigi Bruno

Answer:HP Support Assistant

Hello LuigiBruno, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I am unaware of any issues involving HP Support Assistant and other software. I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information. Which Windows operating system am I running?Is the Windows Version on My Computer 32-bit or 64-bit?Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!

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Some of the HP drivers were lost (HP 4480 desktop All-In-One) when I D/L W-10. Went to HP.com and replaced all drivers. All is well, except, I now have HP support assistant in my startup taskbar location. It is not listed in taskbar start section. Read where it can be beneficial, so maybe not uninstall it,,,just stop from startup.  Would like advice whether if it were NOT in startup, would it crash my other printer functions...? Also advice as to Best Way stop it from start... Thanks for any and all replies......Also is it possible to change forum name...???? Thanks again...Jim

Answer:HP Support Assistant

Go to start and type msconfig in there under startup tab. If not in there try services tab.

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I have a littel problem with HSA and two Exclaimation points in orange color. HSA may be overly worried that NAP is'nt turn on. I do not meet the requirement to turn it on. So when will the HP question mark icon, with orange !! turn off. Toolbar lower right next to system tray, hidden icon diamond. Regards Redscarlett 

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Question: support assistant

can not contact to hp assistants through hp support assistant in any way.

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Hi! I am new to the forum so apologies if I break any rules unintentionally or if this is a stupid question. My question relates to the newest update of HP Support Assistant version 8.3.27.17, framework 12.5.26.37, configuration files 8.0.5386.1523 on a Windows 10 Professional 64-bit machine. My problem is that HP Support Assistant doesn't seem to get past the check for messages and updates stage when attempting to find the latest updates (see image below).  I have tried to check for updates for my machine, as well as for my home printer and both lead to the same result in the image above. In previous versions of HP Support Assistant, this did not happen because it would progressively go through each stage of the process, while replacing the present grey crosses with green ticks. I have tried uninstalling HP Support Assistant, installing it with a previous version and then updating it both through the software and through a later executable, all to no avail. I know that a problem exists because I checked my model's software downloads page on HP's website and found that my machine was not on the latest BIOS version, because it never showed up in those failed checks for updates (so I had to manually download it and update my BIOS from the executable). However, in previous versions of HP Support Assistant, I received updates for my BIOS and other software without trouble. I hope you can confirm whether my software is acting up, or whether ... Read more

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I was trying to update the Support Assistant. This was immediastely stopped by an error message about a kernel . The support assistant will now not start. Windows says it is trying to solve the problem. I find the support assistant helpful so I would like it to work. I have tried resarting and shutting down the computer. The support assitant worked before I tried to install the update. I cannot recall what the update was called but I think it was an update to the assistant itself.

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Hi I am facing 2 problems: 1) How do I turn on my keyboard lights (backlit)? I can't find any light button. 2) HP Support Assistant prompts me to update HP  Notebook System BIOS Update (Intel Processors) but it's taking too long to download n install, I mean it's not working. Pls provide solutions for these 2 problems asap, thk u so much! Best Regards,Jerica

Answer:HP Support Assistant

Hi,       Answer's are as listed below:- 1. http://support.hp.com/in-en/document/c05149471 Product specs does not mention that the unit was shipped with backlit keyboard, but you can try press F5 to enable it (If the unit is shipped with one). 2. Download the BIOS drivers from the below link, select the operating system from the list and then download the lastest BIOS update. http://support.hp.com/sg-en/drivers/selfservice/HP-Pavilion-14-Notebook-PC-series/10862154/model/118...

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Hello - I've just bought a 24-n075na. HP Support Assistant repeatedly wants to update the following prodcuts'HP Display OSD''Intel Wireless Display'& then wants to restart.

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Is there any way to print in a file all the specifications provided by hp support assistant in order to use it if i want? e.g after a format the name and edition of wifi adapter. Thank you

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just upgraded to windows tiny7 downloaded win 7 version of hp support assistant but it wont open anyone know how to make it work or know where i can find forms for win tiny7
 

Answer:hp support assistant

Hi

Windows Tiny7 is not a legal version of Windows, therefore I'm sorry to tell you Major Geeks can not help you with your question.

My advice to you would be to install the nonstripped-down legal paid version of Win 7.
 

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Anyone have any idea as to why Support Assistant won't open. The little icon appears on the desktop like its going to open, then it just doesn't. Is there a link to download it again? Desktop is current on all updates.

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I am trying to use the HP support assitant to download and install updates but I tried for two hours and nothing would downlaod and install. What should I do? Tried running a fix through microsoft support page to fix installation issues but it did not fix it.

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Tech Support Guy System Info Utility version 1.0.0.2, OS Version: Microsoft Windows 7 Home Premium, Service Pack 1,64 bit
Processor: Intel(R) Pentium((R) CPU B950 @ 2.10GHz, Intel64 Family 6
Model 42 Stepping 7, Processor Count 2, Ram: 4043, Graphics Card: Intel(R) HD Graphics Family, 1797 Mb
Hard Drives: C: Total-457016 MB, Free-409268 MB; D: Total- 15658 MB, Free-1699 MB; E Total 4055 MB, Free-1103 MB;
Motherboard: Hewlett-Packard,1671 Antivirus: Advanced SystemCare Ultimate, Updated and Enabled

I am having a problem with HP Support Assistant. It has an error occurred on the top. When I try to uninstall it it also has an error message saying Error # 1315 A network error occurred whilr attempting to read from C:\Windows\Installer\HP Support Assistant.. Then it says C:\swsetup\SP58915\Metro.xml

I tried getting it fixed through HP but after 3 hours on the phone he was not able to help.
 

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Does anyone know anything about the HP Support Assistant (HPSA)? Mine has stopped working. It will not update or display any information. I have uninstalled and re-installed several times with the same result.

I have attached a screenshot of what I get when I open the HPSA.

I am using the HP Pavilion All in One 23-q112 with Windows 10 Home 64-bit.

Thanks.
 

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Hi, i receive this error message that yuo can see below.Someone can help me? Thanks in advance for reply.  ___________Le informazioni su come richiamare il debug JIT (Just-In-Time) anziché questa finestrasono riportate in fondo al messaggio.************** Testo dell'eccezione **************System.Xml.XmlException: Documento XML non valido: Il documento non ha un elemento radice.   in System.Xml.XmlDocument.Save(String filename)   in HPSSFUpdater.UpgradeUpdater.IsUpdateNeeded()   in HPSSFUpdater.View.MainWindow._bgWorker_DoWork(Object sender, DoWorkEventArgs e)   in System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)************** Assembly caricati **************mscorlib    Versione assembly: 2.0.0.0    Versione Win32: 2.0.50727.8745 (WinRel.050727-8700)    Base di codice: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll----------------------------------------HPSSFUpdater    Versione assembly: 8.4.2.2    Versione Win32: 8.4.2.2    Base di codice: file:///C:/Program%20Files%20(x86)/Hewlett-Packard/HP%20Support%20Solutions/Modules/HPSSFUpdater.exe----------------------------------------System    Versione assembly: 2.0.0.0    Versione Win32: 2.0.50727.8750 (QFE.050727-8700)    Base di codice: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c... Read more

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So HP support assistant works terible on my computer, and according to your support site support assistant has ALOT of ssues.. for me it started with everytime I used Support assistant it would make my computer crash completly where i manually had to shot it down.. So it got uninstalled, but when I tried to scan with task manager it found an old file from the program but I couldnt get acces to the path.. I then decided to install it again to be able to run the scan efficiently.. But oh boy.............. Now after i shut down the computer and turned it on again everything, and I men EVERYTHING runs so slow you cant even fathom, I am lucky if It can run any "bigger" programs.. so my question is do any other have the same issue experience? Note; any "help" from HP employee will be disregarded, I have dealt with you before, I hve done all the troubleshoot and YES the issue lies with you.. And since you wont accept that fact, then I dont have any hope for you being able to actually asist with support on a product you made, and thereby seeking of the ones actually willing to help - those dealing with the same issue as customer as I am!Any advice other than the "HP support" is welcomed! Thanks Dan

Answer:HP support assistant

Problems with HP Support Assistant can sometimes be resolved by uninstalling/re-installing. I have left it uninstalled and check for software and driver updates manually. I prefer to get rid of software that leaves event viewer littered with errors. As does HPSA.

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I have hp support assistant and there is an error I dont know how to take care of.  Its troubleshooting and fixes, its usbport

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Very recently took delivery of a new Pavilion with Windows 10 preinstalled. So far, the only software to cause me serious problems is the HP Support Assistant, which has not only locked up the PC twice but also chewed up 99% CPU. Have tried to remove it from the Startup using HP's own online instructions - which are wrong. Starting msconfig and then clicking on the Startup tab says that I have to use Task Manager. But the latter does not list Support Assistant - although there is an anonymous 'Program' which looks suspicious. So have basically resorted to turning off anything I can from within Support Assistant. Result is that PC is running much better. Please spare us this malware.

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I am having a problem with my Hp support assistant.  I have uninstalled and reinstalled and it is still doing the same thing.  It doesnt seem to go past connecting to hp  This has been happening for about the last week

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I have win 10 and try and use the hp support assistant for my hp envy 5540 printer and hp desktop but it never updates

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Hp Support Assistant, stopped working after installing Windows 10 upgrade assistant. Have tried uninstalling, reinstalling, still will not work. HP Envy 17" is only, 4 months old, game with Windows 10 installed, this is the first upgrade to Windows 10. Don't know what else to do. Any suggestions?

Answer:HP Support Assistant

beabob Hello;Allow me to welcome you to the HP forums!I read your post about problems with your new HP PC and wanted to help.You should not be having problems with a PC this new.While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!Good Luck

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My computer (an HP 6305 Pro) has given me two BSOD's reading "Your PC has encountered a problem and needs to restart", followed by a forced restart. It also froze up once, which I believe may be related to the same error. The DMP files after both of the two crashes declared to the problem to be error 0x00000124, specified hal.dll, and also always implicated Opera browser. For more information, you can read this thread that I've posted about it at TenForums: "Your PC encountered a problem and needs to restart." - Round 2. - TenForums I've run a battery of tests on my hardware (MemTest86, Prime95, Furmark, Western Digital Data Lifeguard, CHKDSK, Scannow, etc), all without incident or error. I find it hard to believe at this point that the problem is purely hardware-related. I have received suggestions that I update my BIOS (as an outdated BIOS apparently might be the source of the problem), but I'm afraid to do this, as I'm afraid that it runs the risk of messing up my system to the point of making my computer unbootable. That said, now that this error has struck again, I believe that it is in my best interests to gather more information about updating my BIOS, and perhaps go through with an update if the information that I receive indicates that it would be most prudent to do so, and I also receive satisfactory information on how to update my BIOS safely. As far as I can tell, this is the correct installer to use to update my BIOS (please correct me if... Read more

Answer:Error 0x00000124, Windows forced restart, BIOS update questi...

Hello 1. Don't believe BIOS is problem. 2. You can update BIOS but don't believe this action will solve problem. 3. There are two different 6305 Pro models. Here is the detail on BIOS update for one of them. It is a security update. So I don't think this update will fix problem. Also looked at other PC option using HP 6305 Pro and found BIOS update for security only. If Opera is indicated when BSOD occurs I suggest you remove browser from PC and use a different browser. See what happens. Don't think a BIOS update will fix your problem. It seems to be software related. 4. Some HP PC's have BIOS recovery option, your PC may not. Grzy  

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My Dad was using one of my 64 bit PCs when a program froze up and he decided to force restart the computer (Pro move, I know). Now I restart and am unable to get to the login screen. Using both safe mode and normal mode gives me the same result. After I choose one of those options, I see the "Windows is starting" message and the icon. However, before I can get to the login screen the screen goes black and all I can see is the curser in the middle of the screen. I would like to be able to get to the login screen so I can access my computer. Any help with this problem would be greatly appreciated as a lot of my work material is on this machine.

Answer:Failure to show login screen after forced restart (Same with safe mode

Choose boot in last known good configuration.

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As the title states. Just recently my monitor has been going into power save mode while playing certain games. Not all games but some games. Which I am trying to figure out what the problem is before I take it to the shop. If i can somehow fix this issue myself that would be great. Since I really can not afford to buy a new system right now but will consider it if that is the case.

Before we get started I would like you to know the things that I have already done and still couldn't find a way to fix it. I do not think it's an over heating issue since I have ran programs to test my GPU temp and it seems fine. I tried the FurMark program and it shows that the temp is around 65 degrees. Which I was told that anything under 90 degrees is fine. I cleaned out the case so there is no dust in there anymore as well. I checked for any viruses and my pc is clean of any viruses. Lastly, I have also went into the power options menu and switch to high performance and changed the settings to Never on both sleep mode and turn off display but I still get that power save mode problem.

This problem just recently happened as well after I put in a new keyboard and mouse about a week ago. Not exactly sure if that caused anything though. I doubt it but could be. For the most part my system runs fine but just some games I play goes into power save mode and I am forced to restart my pc. Other times it automatically restarts my pc. I saw that it could be a dead battery on the motherboard that ne... Read more

Answer:Monitor goes into power save mode while playing games. Forced restart.

I had something similar happen while watching movies and it turned out to be a screen saver issue.

As part of my trouble shooting, I set the Power Options to never dim or turn off the display but the problem remained. Eventually I traced it to my screen saver which was enabled but set to "none" so the screen just went blank at the time-out I had in my SS.

Does it happen after a specific period of time or is it random? If it is the SS, the problem will occur at the time you've set in the SS. The clock starts after you last touch the keyboard.

It may be happening only during games because you're using a controller and not touching the keyboard. And it may happen only on some games and not others because of the way the game communicates with the computer; some games may disable the SS or periodically make a keyboard entry every minute or so.

Disable the screen-saver or set the time out at 60 minutes and see what happens.

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Everytime I am playing a game (ex. League of Legends or Ark: survival evolved) and the forced update comes it freezes my computer, which requires me to hard reset it. I have automatic updates turned off and I schedule when regular updates come.

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HiI'm not sure that I am in the right area but...HP Support Assistant has a message with two Exclamation Marks re clearing jams. When I click on it and read the information, I cannot get rid of the message. At the end of the information, I am supposed to click on options as to whether I have found this information to be valuable. When I click the appropriate option, I am supposed then to be taken to a new window. This does not happen. I cannot get rid of the message and when I click the bin Icon, it disappears but reappears when I click on the Support Assistant again. Can someone help?

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I get a yellow exclamation over the HP Support Assistant icon. When I click it it shows that the printer has a message. The message is says that my HP Photosmart 7520 printer is out of paper, but the printer is not out of paper and is printing fine. There is no alert or warning on the printer itself. If I delete the message in Supprt Assistant, the message disappears but it immediately comes back and the alert stays. I have tried doing the update messages option, I have rebooted the computer and I have uninstalled and re-installed the latest veriosn of Support Assistant to no avail. How do I get this message to go away?

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HELP!!!!!!   I have HP Support Assistant installed on my laptop when I click on check for updates I get black crosses in the following sections, downloading messages and updates definition, gathering configuration information, analysing your system and preparing action list.  There is one green tick by  Connecting to HP Servers.  I am the administrator and I have tried uninstalling then turning off McAfee and reinstalling but still the same.  I have contacted HP on numerous occasions and they keep sending links to update drivers but nothing works can anyone help me PLEASE

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Good Morning Experts! I can download HP Support Assistant but it will not install. I cannot locate any trace of HPSA, not even an old version. Thank you!

Answer:HP Support Assistant will not install

Thank you for visiting the HP Support Forums and Welcome.This may help to resolve  your issue.HP PCs - Troubleshooting HP Support Assistant (Windows 10, 8)http://support.hp.com/us-en/document/c03601631#hpexpertdayRegards;DebashishI am an HP employeePlease click the White Kudos star to say thanks for helping.Please mark Accept As Solution if my help has solved your problem. 

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Went through entire warranty period with inexplicable intermittent freezes.  At end of warranty I removed any HP ancillary software with the intent of wiping the HD and reloading Win10 without using recovery.  Lo and behold -no more freezes.  Fine for 3 months when I went to check on updates available and had to load support assistant and the rest to get access - downloaded available updates  - and freezes started again. Removed all HP 'stuff' - no more freezes.. Explain theat?

Answer:Support Assistant causes freeze

@yotboy, welcome to the forum. I can't explain why you are having the problems with HP software, but I suggest that you install the latest version of HPSA here.  Once it is installed you should remote to see what happens.  If it works you can install one HP app at a time and give it a try.  Let me know which app causes the freezes.

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Hi all, Im trying to install HP support assistant, men it never complete the installlation. The installation bar runs in a loop. I tried to remove it and install it from the scratch but same issue.  I cant really understand why i cant install it, i have elitebook 820 G1

Answer:Cant install HP Support assistant

Hi,Is this the one you are trying to install? Try downloading again and reinstall: http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_180446_1 Let me know,David

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HP SUPPORT ASSISTANT was not working properly, so I uninstalled it and then reinstalled it. At first, I got error message 2753. So I reinstalled it again and got error message 1639. What am I doing wrong? Bruce

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I discovered that when I try to open HP Support Assistant none of the buttons work, none of the icons do anything and I cannot even shut it back down. I figured I would try and re-install it but when I go to windows Program manager it is not in the list. I found HP Support Assistant Framework and I tried to uninstall that but it gives me the error message Uninstall failed. (HP Support Assistant Framework is required by HP Support Assistant. I just want to get rid of the Support Assistant, the Support Assistant Framework and the whole software suite as I never use it and I wish I had never installed it in the first place.

Answer:HP Support Assistant missing

@trentjp7467? You can perhaps uninstall the HP Support Assistant from Apps and Features. Start (Windows key) > All Apps > scroll down, Right-click on folder HP Help and Support >Right-Click on HP Support Assistant > More > Uninstall Restart / Reboot your computer after the program uninstall completes When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

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It´s related to HP Support Assistant software.I have 8 actualizations items pending to be included in the system.When I chose some of these and I push DOWNLOAD & INSTALL, the software begins with the first one, open a new screen, and works fine until the item download is started, and looks like there is an eternal loop and the progress bar never go ahead. After some minutes, I need to stop process. Due to this situation, I have a lot of pending?s actualizations. I will need some help, please.Thanks. By. Sistema Windows 10 Home 64-bit.CPU Intel Core i7 6700K @ 4.00GHz Sky lake 14nm Technology.RAM  16,0GB Doble-Canal.Placa base HP 2B4B (U3E1).Gráfica   SMBX2231 ([email protected]) NVIDIA Ge Forcé GTX 970.Almacenamiento:238GB SanDisk  (SSD)931GB Seagate (SATA).Unidades ópticas  Hp HLDS DVDRW.Audio Realtek High Definition Audio.

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