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FIngerprint stopped working following Creator Update

Question: FIngerprint stopped working following Creator Update

I recently updated Windows 10 Pro x64 on my Envy 14 to the new Creator Update from Microsoft and now Windows does not recognize the fingerprint reader. HP Simple Pass recognizes it when I manually open the app but will not recognize any fingerprint. I updated the driver manually through device manager to no avail and HP Update Assistant says there are no updates for my computer. Help please.

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Preferred Solution: FIngerprint stopped working following Creator Update

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I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

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I recently downloaded from Toshiba and installed Fingerprint Utility V1.0.3.49 (tc00407400c.exe) and since then my fingerprint scanner has stopped working.
The software opens but wont recognize my fingerprint and can't login any other way.

Have uninstalled and reinstalled several times and same result.

Device manager says device working ok.

Answer:Fingerprint scanner has stopped working after vV1.0.3.49 update

May I ask you what notebook model you have and what system you are using?

Probably you would need to delete the registered fingerprints and after the new reboot you should try to register the new fingerprints using the updated fingerprint software.

Did you try that?

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Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

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Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

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My HP Pavilion dv7 Notebook PC has recently had some issues, so I had to reset it to factory settings (Windows 7) and then upgraded again to windows 10. Now my fingerprint reader is not working, I do not have windows hello on my laptop at all, and I can't even find it as biometric devices in my device manager. can I do something to make it work?

Answer:After upgrade to Windows 10 my fingerprint reader stopped working - HP. How can I get it working again?

Do you see any unknown devices in device manager?
Make sure and check Windows update to make sure windows is up to date.

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I get a "CD Creator has stopped working" message when trying to run Recovery Media Creation.  I am trying to create a system backup on a 32 gigabyte flash drive.  USB 3.0

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My Roxio Creator Pro 2010 worked perfectly before, but after some microsoft updates that were automaticaly installed I get the "Roxio creator has stopped working" error and it wont open. I went back and deleted some og the updates but it didn't help. Anyone else have this pro?blem

Answer:Roxio creator has stopped working

Hi and welcome to TSF try system restore to before the updates were installed

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HP dv9812us Laptop. Vista Service Pack 1 3.00 g
I'm having a serious problem with my CD/DVD burner including an exclamation point beside the drive in Disk Manager. The drive won't work. The driver has been reinstalled with no solution. A friend thinks it's a bad drive. There are no recovery disks in that an error message "Application SoftThinks CD Creator has stopped working" came up, and it will no longer produce the backup disks. Could this be the problem for why the drive won't work?
Jim
 

Answer:SoftThinks CD Creator has Stopped working

hi and welcome to TSG this may help with your cd/dvd drive
http://support.microsoft.com/kb/314060#fixit4me
 

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Dear all, I've just received my P50 (20EQS00600, M1000M, i7-6700HQ, 16 GB RAM, 512 GB SSD) about a week ago, and I quite like it. However, there is one thing that is driving me nuts: after I upgraded from Win 7 Pro 64 bit to Win 10 Pro, the fingerprint functionality stopped working. This issue seems to be related to the ones reported in these two threads for the P70 but at the same time appears sufficiently different to warrant a new post: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P70-fingerprint-software-issue/m-p/22517...https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Fingerprint-and-Sound-problems-P70/td-p/... So, here's what I did:1) I clean-installed Win 10 w/o retaining any data/settings from the previous Win 7 installation; I even reformatted the SSD.2) Upon initial installation I was asked by Windows Hello to enroll fingerprints which I did.3) Fingerprint worked on the first login but then magically vanished. Windows Hello is no longer showing up as a login option in the Win control panel.4) I discovered in Device Manager that the Synaptics WBDI reports the following problem: 'This device cannot start. (Code 10)'.5) Repeated uninstall and reinstall of the drivers are to no avail. I tried both having Win look up a driver and manual installation of the drivers I downloaded from the Lenovo page.6) When I uninstalled the drivers and then wiped the stored fingerprints in BIOS, I was again able to enroll fingerprints with Windows... Read more

Answer:P50 Win 10 Pro -- Fingerprint stopped working

Same problem on my W550s under essentially the same circumstances.  Unfortunately Lenovo is taking the tack that FP problems on new machines are the fault of the software not the hardware so they will not warranty the bad FP sensor. I had 3 FP sensors in my W520 over the 3 years of its warranty as they are far from foolproof devices.  But now that Win 10 has taken over the software side of the usage, Lenovo has apparently decided they will save some service calls by not warranting the FP sensor and blaming the problem on software which they don't warranty. Good luck.  If you do find a solution, I will be listening closely.  



PerryW550s I5 QHCD, W520, I7 2720QM, M4 512 GB SSD OS/Program Disk, C300 256 GB Data Disk in Ultrabay Caddy; X220, I7 2620, Samsung 256 GB SSD, Intel 310 mSata Drv, T61, ancient but working, Asus MoBo, I7 2600k overclocked

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i am using a Toshiba Tecra running windows vista business with fingerprint sensor. now the finger print sensor has stopped working. the error message reads like this 'Fingerprint Server Process for Vista stopped working and was closed'. can someone help me out with the solution?
 

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Hi all, I'm not sure if this is the right place to post but feel free to let me know if this needs to be re-directed. I've had an Elitebook 840 G2 for about 2 months with Windows 10 installed. I frequently used the fingerprint reader to log-in. However, as of yesterday, the fingerprint reader no longer seems to be working. I'm unable to log-in with the reader and when I try to set up a new fingerprint, the reader doesn't read it. I tried looking for the fingerprint reader driver but that's not listed for my model anywhere. Any guidance for what next steps are would be great. Thanks!

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I tried doing a search but came up with nothing. The fingerprint scanner on my P50 just stopped working last week. No changes were made by me. In device manager there is an exclamation under Biometric devices/Synaptics WBDI. I tried disabling/reenabling and also tried uninstalling that and re-installing the Synaptics drivers from the support page but nothing is helping. I'm working on a project right now so don't have the time to do a Windows 10 re-install or contact support and inevitably ship this computer in for repair....so I thought I'd ask and see if anyone was experiencing this lately and if there was a simple fix (assuming the hardware just didn't fail suddenly). Thanks

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Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

Answer:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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Hello, Fingerprint reader on my T400 had stopped working. Window Logo windows shows the FPR is unavailable, Lenovo FPR software shows "can not communicate with the senor. Please confirm the sensor is ready". I have no clue what caused this problem, not sure if its related with bios updated I had done a few days before? I searched this forum and tried to find solution online, I tried:1) remove fingerprint software and uninstall authentec device driver from "device manager", reboot, re-install the lenovo fingerpint software 2) verified the fingerprint bios settings(internal reader etc) But still no luck with the FPR. I had FPR "pre-desktop" freture enabled in the bios so I could use FPR to login to bios. Now the bios FPR login window doesn't show up and I have to type in password to get into bios. Could it be a hardware failure? ( However it shows the authentec device is working properly in "device manager".)  

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The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

Answer:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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I have an X1 carbon just purchased in January of 2016.  it came with Windows 10 and and all off the updates from Lenovo and Windows have been downloaded and installed.  the device manager says the fingerprint scanner driver is up to date. The fingerprint reader no longer works.  I receive messages such as " try using a longer stroke" or "move your finger to the right".  It worked in the beginning, then it would take several strokes before it registerd and now it does not work at all.  I have tried to register a new print with Windows and after about 20 trys it tells me the finger is already registered.  Then I tried a different finger and I just keep getting the messages refered to above.  How can I fix this?

Answer:fingerprint reader stopped working

Try clearing the fingerprint sensor from BIOS Setup:
 
1.  Reboot
2.  Press F1 to enter BIOS Setup
3.  Change to the Security page, and then select the Fingerprint item
4.  Choose the option to Reset Fingerprint Data, and then wait for it to finish
5.  Press F10 to save/exit and reboot to Windows 10
6.  Delete your fingerprints and try enrolling again, from the Settings -> Accounts -> Sign-in Options screen

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My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

Answer:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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My fingerprint device sensor stopped working after 3-week use. My laptop is Thinkpad T430s I correctly downloaded and re-installed fingerprint drivers but had no effect.My Thinkvantage software reported that "Cannot find fingerprint device sensor"In Bios, when I accessed option of fingerprint, it reported that "There are no fingerprint readers attached on this computer"However, windows 8 still recognized the fingerprint via the presence of Touchip Fingerprint Coprocessor (WBF advanced mode) when I accessed device manager in windows 8.Now, I cannot start my laptop by using fingerptint function.What can I do? Does it relate to hardware or software.













Solved!

Go to Solution.

Answer:Fingerprint reader stopped working after 3-week use

I've seen this one other time and it was caused by faulty hardware - the fingerprint sensor needed to be replaced.  I recommend calling the support phone number in your country and requesting warranty service.

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Last week it worked fine...was able to swipe my finger when off and it booted and signed in just last week swiping my finger wouldn;t power on, but i could turn on manually and swipe finger to login to windows the option for poweron was still on...i read t clear the fingerprint data now when i try to register fingerprints i get the error E7210005 Fingerprint sensor device is exclusivly used by another application I read to uninstall the driver, uninstall the fingerprint software, reboot and clear the data in the bios then reinstall I've tried this multiple times and i get the same error... Any solutions?

Answer:w530 fingerprint scanner stopped working

Try uninstalling all of the fingerprint manager software, then use this:https://driverstoreexplorer.codeplex.com/Select everything by Authentec, and choose to Delete Package (check Force Delete) if you have to. Reboot, then try again.Also make sure Windows Update isn't installing some generic driver before you have a chance to install the proper one.

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Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

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Running Win7x64.it was running fine, then tonight, it stopped reading my fingerprints.  it doesn't actually error, just says either too short or bad quality.  I don't knwo what version I was running, but I ran the update and am now running software 5.9.3 build 6264 - does the same thing. any suggestions?

Answer:x61t and fingerprint reader stopped working....

anyone have any assistance? i have to click the box and type in the password everytime the tool pops up. I am about ready to toss this thing.

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Just upgraded to Win 8.1 (64-bit) and to the latest drivers for W700 (2753-WBB).  Major trouble with the Thinkvantage Fingerprint Software. The Lenovo Fingerprint Software version 3.3.2.50 for Win 7 (64-bit) was fine under Win 8.0but it doesn't work any more under Win 8.1http://support.lenovo.com/en_US/downloads/default.page?  The Thinkvantage Fingerprint Software isn't compatible with W700 and W700ds. Thinkvantage Fingerprint Software Version 5.9.9.7282 for Windows 8 (64-bit) or 7 (64-bit) supports only the ThinkPad W510, W520, W701, W530 systemshttp://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029769 Thinkvantage Fingerprint Software Version 6.0.0.8102 for Windows 8.1 (64-bit or 32-bit) supports only the ThinkPad W510, W520, W701, W530 systemshttp://support.lenovo.com/en_US/detail.page?DocID=DS036923 The management of complex passwords becomes difficult without Fingerprint.Any ideas?? Thank you.

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It seems the fingerprint reader on my x230t decided to stop working. Running Windows 8.1 Pro x64. Device manager lists a "TouchChip Fingerprint Coprocessor (WBF advanced mode" under Biometric Devices and that's it. BIOS claims there is no fingerprint reader installed under the security tab, and the Lenovo Fingerprint software cannot detect the reader, either.I appreciate any help!!!

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Hi,Before i went to bed it was working. But in the morning when i woke up, i found out when i was trying to log in with the scanner that it didnt recognized any finger movement on the scanner it just sudenly stopped working. Is there a way to find out if its a software or hardware problem? or maybe the scanner is just dirty? ( how to clean it properly?) Thx for the help

Answer:Fingerprint reader stopped working S440

Are you able to enroll another finger?  Does the enrollment application give any error?

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Today I started up my laptop, signed in using the fingerprint scanner, then checked for updates.  After updating (Lenovo Fingerprint Manger - 7/8 [32,63] (Version 4.5.266.0) and Lenovo Solution Center - 7 [64] (Version 2.4.003)) and rebooting the scanner stopped working. Upon running the device manager, uninstalling the device, rescanning, my laptop attempts to install the device driver and fails. How can I either uninstall the updates OR load the driver? This is not a hardware issue, it is something jacked up with either update.

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I woke up this morning, turned on the laptop, and completely out of the blue the fingerprint detection stopped working with the message "Sorry, something went wrong" (It had been working for months).  So I removed fingerprint detection in Windows setup so I could reset it, however it will not let me set up a new fingerprint.   Here is what happens when I try and reset it: 1) Click Setup.2) Click Get Started.3) Message comes up "Touch the fingerprint screen" (NOTE: The green LED illuminates).4) Place the finger on the screen and the following message immediately appears:     Sorry, something went wrong.  Close Windows Hello, and then try going through the setup again.5) So rebooted to make sure that was not the problem and tried again and it still does not work. What else I tried: 1) I uninstalled the Biometrics Driver and reinstalled it from the Lenovo site.....Same problem. My laptop = T470OS = Win 10 Pro 64 bit (Latest Updates from Microsoft)All Drivers = (Latest Updates from Lenovo)Biometric Device = Synaptics WBD(SGX enabled)    The device is working properly    Driver = 5.2.3515.26 (05-23-2017)

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When rebooting my machine this morning, at the login screen there was a message about a service not starting.  Since then my system immediately goes to the standard windows 7 login and the fingerprint reader is not enabled. I checked the Fingerprint software settings, and the checkbox to "Use fingerprint scan instead of password when logging into Windows" is set. The windows service "Secondary Login" was turned off.  I tried turning that on with no effect. Does anyone know how to get the fingerprint scanner working again?

Answer:Fingerprint Reader stopped working for login

quick question for you. Did you by any chance update the fingerprint software via windows update? I remember doing that once, and it totally fubarred my system. the only solution was to uninstall the drivers completely and reinstall the drivers from lenovo

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It used to happen occassionally. Where I would attempt to use the fingerprint reader and nothing would happen. Now it just doesn't work at all.
I try to open the fingerprint reader program but it says "Failed to connect to the sensor."
Why do you think it's failed to connect to it and how can I get it to connect?

Answer:Fingerprint reader seems to have randomly stopped working

Sounds like there is a bad connection.
I would send the laptop to an Authorized Service Center for repair.

There is an ASP list on the Toshiba Website.

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For the last few days I have not been able to use the fingerprint login with my T500. The reader shows and is waiting for several minutes. but the "swipe your finger" invitation does not show and instead the manual logon screen is displayed. It still works with secure websites etc. I hope this can be fixed.

Answer:fingerprint reader stopped working for startup

Are you running the latest Fingerprint Reader package?http://www-307.ibm.com/pc/support/site.wss/MIGR-70443.htmlTry reinstalling it too.

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I have the exact same problem as the guy above and I don't really know how to go about resolving . And any help given will be really appreciated if you need any more information please don't hesitate to ask

Answer:B570 Fingerprint reader stopped working - need help

dimmaemmy,
 
I split your message off from the other thread that was more of a general complaint rather than focused on getting help for the finger print reader.  While it seems like this has happened to at least one other person, the community doesn't seem to understand what is going on just yet.
 
Can you tell us a bit more about the situation?
 
How long have you had the B570?  Which model is it? (There is a type number on the bottom that should be 7 characters long - this will help us get more information).
 
Does it ever work?  Is it just buggy, or was it working fine and then just quit?
 
What have you tried already?
 
Generically, we'd suggest:
 
1) Check BIOS to see if there are any settings for FP enable / disable
2) Check device manager - does the fingerprint reader show up - would be under biometric devices (I think)
3) Have you downloaded and re-installed the drivers?
 
OK - assuming you've done those things we have some choices on next steps.
 
You could try to back up your data and then use one key recovery to restore system to factory state - this will wipe everything.  If something has become corrupt software wise, this should fix it.  If not, you just wasted some time and will have to reinstall your stuff.
 
You could call service, they could try some things over the phone, possibly offer to remote into your system and try to fix it, or arrange for you to send in for service.
&nbs... Read more

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I have a Toshiba Satellite P305D-S8834, and tried to burn a CD using Toshiba Disc Creator v.2.0.1.3. But I kept getting an error message saying "Toshiba Disc Creator has stopped working." and couldn't successfully burn a CD. Though I contacted Toshiba tech support, I couldn't get useful info. Any tips would be appreciated.

Answer:Toshiba Disc Creator Has Stopped Working Error Message

Try removing and reinstalling Disc Creator. Install the latest version from the Toshiba site.

Also update the BIOS, and ensure you are using quality DVD discs such as TDK. No-name discs wear out easy and use cheap dye's.

Also try deleting the UpperFilters and LowerFilters:
http://support.microsoft.com/default.aspx?id=314060

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About two days ago my fingerprint senspor stopped working. Device manager says everything is fine:Synaptics FP SensorDate 1.9.2014Driver: 4.5.268.0 Device status: This device is working properly. Lenovo fingerprint manager pro says: "The device is not connected to the computer. Please insert the authentivcation device. System is Windows 8.1. When it boots up the FP sensor turns green for about a second, then it turns dark and does not work. Thanks for your help, Miha 

Answer:Thinkpad T540p fingerprint sensor stopped working

I didn't get the message but otherwise the same symptoms.  Read other posts about lenovo laptops, and they suggest booting up and going into your BIOS setup, go to Security, and reset the fingerprint reader.  This worked for me, and unlike that case, i didn't have to re-read my fingerprints.

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im using a toshiba satellite p300 laptop with a authentec aes1610 fingerprint reader

when i updated to windows 7 it worked fine and i could log onto windows using my fingerprint, then i installed all the toshiba drivers to get my webcam and bluetooth working. when i did that it installed the toshiba finger print logon software and after removeing the toshiba fingerprint software i can no longer see the finger print logon option (the standard windows one) at the logon screen. i have checked the biometric settings and it is all turned on.

how do i get the standard fingerprint logon back?

Answer:standard windows fingerprint logon stopped working

Try device manager, personal identification devices, right click on the fingerprint reader and rollback driver.

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Hi, I disabled the touchpad in the BIOS around September 2008. There was a few updates and my fingerprint reader stopped working. Also, when I look at the BIOS, the option to enable the touchpad back is not there anymore. I have updated my BIOS to the latest one and searched around but couldn't find a fix. I am not even sure if this is a hardware issue or is it just my BIOS? Note that the same problem exists in Linux as well. Also, I have my laptop on the dock most of the time but I tried to restart it undocked and without any mouse. The problem still exists. Please help.  These are my current information: OS Name    Microsoft® Windows Vista? UltimateVersion    6.0.6001 Service Pack 1 Build 6001OS Manufacturer    Microsoft CorporationSystem Manufacturer    LENOVOSystem Model    6459CTOSystem Type    X86-based PCProcessor    Intel(R) Core(TM)2 Duo CPU     T9300  @ 2.50GHz, 2501 Mhz, 2 Core(s), 2 Logical Processor(s)BIOS Version/Date    LENOVO 7LETC5WW (2.25 ), 14/11/2008SMBIOS Version    2.4Locale    CanadaHardware Abstraction Layer    Version = "6.0.6001.18000"Time Zone    Eastern Standard TimeInstalled Physical Memory (RAM)    4.00 GBTotal Physical Memory    3.00 GBAvailable Physical Memory    1.52 GBT... Read more

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Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

Answer:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

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Hi,I am suspecting a hardware failure, but wanted to check the forums first anyway.I have an X230 Tablet running Windows 8.1 Update. Fingerprint software 6.0. Was working fine (i.e. swipe to power on and log on to Windows and the Lenovo Password Mgr) until this morning. No more green light on the sensor, no function. Windows says that the fingerprint sensor is not available.It was still showing up in Device Manager, I uninstalled it as part of some troubleshooting and it's not being detected anymore now.Any ideas other than hardware?Thanks,SA.

Answer:X230 Tablet fingerprint reader stopped working

It sounds like hardware failure but try one more thing:
 
Reboot into BIOS setup (by pressing F1 at the ThinkPad logo screen).
Go to the security -> fingerprint menu.
There's an option about clearing the fingerprint sensor storage (or something like that).
What happens?
 
 

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I am running Windows 8.1 that is up to date with maintenance, etc. Windows fingerprint login was working fine until a few days ago when it stopped working. I have done extensive research online to no avail. I have restored my system to a point in time (3/15/2015 via a system image restore) when fingerprint login was working and still have the problem. My system is

Product name:HP ENVY TS 17 Notebook PC
Product number:E1P13AV
Serial number:5CG3487Y00
BIOS (Configuration):F.65-11/20/2014 (097F110000405E00000620000)
Keyboard revision:KBC Version 93.52
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Can someone please help get this thing going again? I'm completely out of guesses!

Thanks ...

Answer:[SOLVED] Windows Fingerprint Login Has Stopped Working

Check HP Support for updated fingerprint software -

HP ENVY TouchSmart 17t-j000 Select Edition CTO Notebook PC Drivers & Downloads | HP? Support

(Not sure if the above link is for your exact model or not)

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Relevance 66.42%

I upgraded to Win10 last year. The fingerprint reader has been working fine since then. Recently it stopped. Device Manager says the device is working properly. SimplePass doesn'r report an issue. I'm still prompted for my fingerprint when logging into web sites. But the reader doesn't appear to be on. The light doesn't flash and my fingerprint isn't read. Device Manager lists the driver as: 1/7/20124.3.301.0 My SimplePass is: 6.0.100.276

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After a Windows update, I can no longer use my finger print to sign in! It says "Your credentials could not be verified" after the fingerprint reader goes green and says "Hello <my name>" This is windows Hello with Microsoft live. If I try another (wrong) finger, the reader LED will go orange and will not even say "Hello" so I know the reader is working... but something broke after an update. I tried changing the group policy settings to allow biometric sign in, but I still get the error... Please advise, this is annoying!!

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Hi, I wonder if someone can help me ?
First, please excuse my poor English, I'm Norwegian ( ! )
and allow me to tell you that I am just "normally" technical ...
-so please, please "speak" so I can understand.

My fingerprint sensor stopped working today, this has happen before,
restarting the computer has previously "fixed" the problem, but not today ... !

I have dowloaded and installed new drivers & software ( TrueSuite Access Manager ) ( from Toshiba support ) -- still not working ...
I have checked the Device manager ( Biometric Devices )
It says that the device is working properly. It says that the drivers are all up to date.
But it still does not work.

I've been on the phone with Toshiba support for a long time today, but not even support could help me ...
they had never heard of a similar problem on a Qosmio X300 before ( ? )
They suspcted that I had send it in for service ... and I would like to avvoid this, if I can ...
Cause that means that my computer will be gone for at least 14 days ...

I have also read all threads about fingerprint problems in this forum, and tried everything ... but nothing helps !

When I'm promted to scan my finger, the scanner seems to be "dead" ... ?
Can anyone please help me to solve this problem ?

Hoping for help !
Thanks so much for taking the time ...

Sincerely ms.norway

Answer:Qosmio X300 - Fingerprint sensor stopped working

Hello

This is really strange but I can?t say at the moment what causes this issue.

Have you tried to update the BIOS? You can find it on the Toshiba website:
http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers

If it doesn?t work you should try to reinstall Windows by using the Toshiba recovery disk. Maybe it?s a software issue or something else. You have already updated the drivers and software so I think this would be the next step.

In worst case you should sent it in for service or repair. I think there is no other solution but I have good experience with the Toshiba service.
I did send it in my notebook in and I get it back after 10 days. Very fast and the problem was solved. :)

Greets

5 more replies
Relevance 66.42%

I have a Portege R500 laptop. The fingerprint utility has stopped working. First (perhaps after an update of the True Suite Acess Manager was installed a few months ago) it failed to work on login but did work for other passwords.

Now it doesn't work at all. If I try to register fingerprints it tells me that it has failed to locate the sensor. I have reinstalled the AES1610 driver and the TrueSuite access manager, but it makes no difference.

In Device Manager it says that the device is working. I have looked at various threads on this without seeing anything that works.

Answer:Portege R500 - fingerprint utility has stopped working

Hmm? Maybe you should try to clean the registry after the fingerprint software has been uninstalled.

In your case I would follow this:
- uninstall the fingerprint software and delete the fingerprint device from the device manager.
- reboot the notebook
- clean the registry using the free tool called CCleaner
- reboot once again and install the software and driver
- reboot once again and test the fingerprint functionality

Greets

1 more replies
Relevance 66.42%

A few weeks ago the fingerprint scanner on my girlfriend's U460 stopped working. She was deep into a major project at the time so I wasn't able to really look into it until now. To the best of my knowledge no new software was installed around that time and the only updates would have come through Windows Update. The software does not recognize that the fingerprint scanner is connected. I uninstalled the software, restarted, and installed the latest version (5.9.3.6245) for Windows 7 64-bit from the lenovo download page. The problem seems to be that either Windows isn't detecting the hardware or that it's been given a generic driver and I can't find it. There's nothing in the device manager that appears to be the fingerprint reader. Normally with these symptoms I'd assume the hardware has gone bad, but looking for solutions there seem to be a lot of issues with Lenovo fingerprint readers. I just haven't seen anything about what I'm seeing specifically. Any ideas?

Answer:Ideapad U460 fingerprint reader stopped working

hey louiedog,is there anything in the device manager called "security devices" ?if there is, could you check if there is anything listed in it ?





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Relevance 66.42%

A few days ago my fingerprint reader suddenly stopped working. I looked around the forums and found a number of threads discussing this issue with workarounds about driver issues that were supposed to have been fixed by driver release 4.5.240.0. I dowloaded and have tried multiple times to uninstall and reinstall but nothing I do is working. I tried the older version as well to no avail. Help!  

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I know many people have had this issue but I can't find the solution. One of the threads from 2014 has a "solved" reply but all it says is "this appears to have solved my problem." Left wondering what solved the problem... I've had this computer for a week. The fingerprint reader worked fine until yesterday. Not sure if it was a coincidence, but I connected an older DVD write drive to the USB port to try and install an old software. After that, the fingerprint reader will no longer light up or work. The driver seems to be working fine under Device Manager, but when I open the Fingerprint Reader app I get a message saying the reader is not connected. Is this a problem that has remained forever unresolved and unaddressed by Lenovo or is there a solution that someone can point me to? Any help will be much appreciated.













Solved!

Go to Solution.

Answer:T450s brand new and fingerprint reader stopped working

It might be something got corrupted on the fingerprint sensor, or it might be the hardware went bad.
To rule out corruption:
1.  reboot and press F1 to enter BIOS setup
2.  change to the Security menu, and then pick the Fingerprint item
3.  choose the option to "Reset Fingerprint Data"
4.  BIOS setup will tell you the result - what does it say?
5.  if step #4 is OK, then reboot into Windows and try to enroll your fingerprint again

3 more replies
Relevance 66.42%

I can no longer use or enroll finger prints on my T430s laptop running Windows 8.1!ThinkVantage Fingerprint Software is 6.0.0.8102.Sensor: TouchChip Fingerprint Coprocessor (WBF advanced mode). Driver version: 1.6.2.352.  Symptom: when trying to enroll a fingerprint, I get the message: 'Use a longer stroke when scanning your fingerprint,' the sensor light turns from green to blinking orange (3 times), then back to green. Same happens when when trying to enroll from Windows PC Setting/ Sign-in Options/ Fingerprint (Add). What I tried: uninstalling ThinkVantage Fingerprint Software and Driver (to include selecting 'Delete the driver software for this device'), rebooting, using Lenovo System Update to re-install ThinkVantage Fingerprint Software, rebooting. Have also tried to manually install previous versions of the Fingerprint Software to no avail.  Note: I had this similar problem in the past, since upgrading from Windows 8 to 8.1, but the steps above usually resolved it.  Has anybody encountered this issue? Any ideas for a solution? Many thanks! 













Solved!

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Answer:Fingerprint reader stopped working - T430s, Windows 8.1

Try rebooting into BIOS Setup (reboot and press F1 at the Lenovo/ThinkPad logo screen).  Then change to the Security menu, Fingerprint option, and choose the option about "Reset Fingerprint Data".  Then press F10 to save and exit and boot back into Windows.  Then try to enroll your finger again.  

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Relevance 65.6%

Hi,I just upgraded to Windows Insider 17074 and now the Fingerprint stopped working. (Error 31) in Device Manager (Windows is not able to load the driver)I already tired to reinstall Synaptics Metallica MOC Touch Fingerprint Driver for Windows 10 (64-bit) - ThinkPadAny idea? Regards Dirk

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Relevance 65.6%

Well my problem starts off like this I have a Qosmio X500-12Z I bought it the first few months were fine then suddenly my fingerprint utility stops working when I try to mannually turn it on it says "cannot connect to sensor" I dont know what to do I didnt tamper with any drivers or anything. I tried reinstalling it but still the same thing, TEMPRO also stopped working about at the same time. When I try to turn on TEMPRO Manually it says executable stopped working

What to do I have no idea will someone help me?

Answer:Qosmio X500-12Z - Fingerprint utility and TEMPRO stopped working

Hello

Well, generally speaking if you don?t need the fingerprint sensor you can ignore this error message. Also TEMPRO is not so important because it only informs you about new driver updates and if everything is ok with your notebook you don?t need newer drivers or tools.

But if both applications don?t run I would recommend reinstalling them. Uninstall both tools and restart your computer. Then run ?CCleaner? that is a freeware registry cleaner to delete old registry keys. Restart again and then download & install newest version of both tools.

8 more replies
Relevance 65.6%

I have a Toshiba Tecra S5 notebook and I've been using fingerprint logon since the beginning.

It stopped working when I chanaged my password.
Fingerprints are associated with the old password.

I have looked all over to find where to change that without success.

Anybody can point me in a right direction?

Thanx

Answer:Tecra S5 - Fingerprint logon stopped working when I chanaged password

Hi

I think you should remove the old fingerprints and should configure this again.
As far as I know you can use the new password to login.
Then access the Trusuite software settings, remove the old fingerprints and reconfigure it again using new scanned fingerprints.

Theoretically this should work.

3 more replies
Relevance 64.78%

Or should I say they suddenly stopped working under windows. I am using windows xp sp2 and have been using this laptop on the same installation of Windows for about 6 months now.. no problems at all.. till now. This morning when i turned on my laptop, the first thing i noticed that the fingerprint reader was not working.. It was not giving me any response at all.. so i logged in with my password.. Then while using the internet the wifi got disconnected from the router and after that it refused to work no matter what I do.. It gets stuck on "acquiring network adress" but when i gave a static ip, like 192.168.1.232 it gets connected but i dont get any data from the router.. it shows offline mode.. also the wifi gets disabled and then enabled by itself multiple times.. I had to turn it off..  -The router is fine.. my acer aspir 5315 and my nokia connects with the router via wi fi without any problems... - Also I tried using the wifi under ubuntu linux and it works there.. meaning the net works wirelessly without any problems in ubuntu but it refuses to connect in windows xp.. I could not try the fingerprint reader in ubuntu since it is not supported by linux yet. I tried removing the drivers and reinstalling the software+drivers.. but that did not help... any ideas as to what may have caused this? Any suggestions would be greatly appreciated.. I dont want to do a re-install of windows.. Help





Our sweetest... Read more

Answer:[Lenovo 3000 N200] Wi-Fi and Fingerprint reader suddenly stopped working..

Half the time the fingerprint system wouldn't show up being replaced by the typed login. That was on Vista. On WIn 7 it doesn't work at all and Lenovo hasn't edited the driver yet.

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Relevance 64.37%

Hi y'all,

yesterday it worked flawlessly, today the fingerprint driver could not be initialised (loaded ok, system error at start).
Now the fingerprint software is useless, since the device doesn't work any more).

Deinstalled and reinstalled to no avail.

Any clues?

Answer:Portege R500 - Fingerprint Software suddenly stopped working: driver error

Hi

It?s strange that a driver stops working suddenly.
However, possibly there is are some corrupted system or driver files? who knows... ?:|
If the software and driver reinstallation don?t help try to roll back the OS to the early time point.

In worst case you will have to use the Toshiba recovery CD to restore the machine to the factory settings? but hopefully the Vista system restore tool will help.

Good luck and best regards buddy

3 more replies
Relevance 61.91%

I usually use SDcrypt to bypass blocked site and even game. Its just working fine before, but right after i installed Creator update. SDcrypt no longer working. Any solution ?
Thanks in advance

Answer:Simple Dnscrypt not working after Creator update

gago

1 more replies
Relevance 61.91%

Hello,      After upgrading to the Windows 10 Creators Update (1703), the HP Accelerometer driver does not work properly.     I have tried to reinstall the HP 3D DriveGuard Software (ver 5.2.2.1) on the ProBook 6570b product support website (http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5212928&swLangOid=4&swEnvOid=4192), but it still does not help solve this problem.      Could you please help solve the issue? Since the 3D DriveGuard feature is necessary and critical in my daily work.     Thank you !  

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Relevance 61.5%

Following the creator update nothing happens following a left click on the action centre notifications icon in the bottom right. A right click shows the menu or action centre but it doesn't open.

Answer:Action centre/notifications not working following creator update.

Sometimes restarting the computer will sort this if it's just a glitch.

7 more replies
Relevance 61.09%

The Fingerprintreader on my x240 worked fine until last week. After installing recommended software via Lenove, Win 10 don´t recognises der reader / sensor anymore. Windows Hello can not be enabled (was runnig fine before). How can I fix this? Thank you in advance

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Relevance 61.09%

Hello all - my system updated last night, it took over 30 minutes to do, and this morning when logging into my system I find the fingerprint app is not working at all. I dl'd the app and program and after loading, there was an error message: rnpipe: svr(00000001fusserver) not found I tried dl'ing more software for this to no avail.... Anyone else encouter this issue? There must be other issues of which I have yet to encouter with this update... TIA for your assistance and input. bo1953





T61, 6465, Vista

Answer:T460p Fingerprint App Not Working After W10 64b Update....

Hi, Not sure if this will fix your problem but did you update your fingerprint software?  After I upgraded to Windows 10 FCU my windows hello camera quit working too until i got my SGX issue fixed. https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-...   





TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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ThinkPad T440p. Win 10 Pro 1703, OS Build 15063.632, Synaptics FP Sensors (WBF) (PID=0017) Driver 4.5.514.0 dated 5/23/2017. Since the last update having difficulties signing in from a cold start. Takes 4 or 5 swipes to log on. Resuming from sleep the reader doesn't work at all. Tried to update and/or add a fingerprint. When I use the finger I usually use it recognizes the print and says that it is already registered. When I try to add a fingerprint the app reports it is having trouble recognizing the input. Result is I have to enter password to resume from sleep.Any ideas or suggestions greatly appreciated. 

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Relevance 60.68%

We have just purchased the XPS 13 over the past weekend.  The laptop was working great, until the creators update occured.e 

once the update occured the WLAN auto-config service appears to crash during the association phase when the laptop is attempting to connect to an SSID.  It starts to connect, then the autoconfig config crashes and the laptop stops probing for beacons.  I am able to get Wi-FI to work with one of my USB Wi-FI cards.
I have had to roll back to windows 10 in-order to get the wifi card to work.  I have tried the latest drivers from intel and the Dell site and I have been unable to get the wifi-card to function.

Answer:XPS 13 2-in 1 (9365) intel 8265 no longer working after creator update

The Creator's Build did not bother my system.  Other than always having to set my system to a Private network after such an upgrade/update, it works normally.
Can we assume all of your Drivers/Bios updates are done?  If you want to give some info regarding your configuration, we can compare systems.
Windows 10 seems to have a built in driver for that Wi-Fi adapter.  The Dell driver should work better, so you might try to reinstall it, just in case or vice versa..

1 more replies
Relevance 60.68%

Good evening, my fingerprint reader/simplepass stopped working after my computer received an update this past tuesday. Let me give you a timeline of event. I tried to reinstall simplepass- it would not let me do it because I was told to remove aunthentec driver. I wasn't able to remove authentec driver in the begining, so I used the instructions in another post and did it via the registry. I tried to reinstall simplepass, it would not allow me to do it, saying I already had a software that perform the same function. tried system restore, failed about 6 times. deleted all programs and restarted to download simplepass and it worked, however, It is not the one that uses fingerprint data. I tried to reinstall my old simplepass, and it work This is the error I get after I finally was able to reinstall simplepass "The truesuite engine failed to initialize properly. Restarting the application, restarting the computer, or reinstalling the application may fix this problem. The application must now exit" so, how can I find the truesuite engine? thanks

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Relevance 60.68%

Hello, above Problem accoured on my thinkpad T470.I work with this notebook 1 1/2 month on a daily basis and all fine, until now. After a windows 10 update I can not use the fingerprint anymore for log in.I can register new fingers, but its not showing anymore. I found this hint from Lenovo, but the shown way is not working, because there is no software, I can deinstall, like descripted. https://support.lenovo.com/th/de/solutions/ht104227 So, how can I get the fingerprint again, please. Regards Torsten

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Relevance 60.68%

Yesterday I ran Driver Booster in an attempt to improve Netflix playback. It said I had 72 out of date drivers. After running it and restarting, the fingerprint reader permenently said "Reader not detected". I have it set to require password and fingerprint for all accounts, so I cant log in to try to fix anything. Any ideas what I could do aside from factory reset? Unfortunately dont have any backups (But I did pull all the files from the drive so not THAT concerned about them, but would prefer to just fix the issue)

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Relevance 60.68%

After a Windows and/or Lenovo update a couple of weeks ago, the fingerprint reader software on my T430 started not working. I am running Win 8.1
 
I did some checking, some reading on other threads and uninstalled + reinstalled the fingerprint reader software, to no avail.
When I open it, it says "Fingerprint sensor device exclusively used by another application"
 
While the fingerprint software manager was uninstalled, I also uninstalled the driver and rebooted, so it reinstalled itself. Nothing changed.
The Device Manager shows it's working correctly.
 
I tried to enable the Windows fingerprint log on, both when the Lenovo Fingerprint manager was uninstalled [after reinstalling the driver] and when it was installed. I get an error after the 1st attempt at scanning a fingerprint and no further info is provided.
 
Any idea what else I can do to fix this?
 
 
Moderator comment: Model added to subject for clarity.

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Relevance 59.45%

HI,I have a T500 (LENOVO 2081CTO ThinkPad T500) running W7 32 bit.  Been working fine since September 10.  Today when simply trying to logon the fingerprint sensor has stopped working.  Laptop had not even been moved, simply resting on desk and then switched on from powered off.A few times since have received message that "USB device is being installed"  with finally "USB Device could not be installed.  There is a problem with your device."  Device Manager showed a problem with "USB Composite device"Powered off/on gave same symptom.Downloaded & installed latest fingerprint software 7wf162ww.exe.  Installed OK.  USB device appeared to then automatically pick up and reinstall correctly.  BUT still unable to use fingerprint to logon or for with Thinkvantage Client Security.Using Thinkvantage Lenovo Fingerprint Software gives error "Cannot communicate with sensor.  Please confirm the sensor is ready."   I've also noticed the keyboard around the fingerprint sensor is very warm, almost hot.  As if it is being constantly turned on? Fingerprint sensor is AuthenTec Inc. AES2810Help?  What hardware tests are there and how do I get this working again?Thanks,Les













Solved!

Go to Solution.

Answer:T500 fingerprint sensor stopped working "Cannot communicate with sensor"

Reset the fingerprint reader in BIOS.  Logged on and re-enrolled fingerprints (using Thinkvantage Client Security Fingerprint software).  Tried to use fingerprint reader for browser site yet said there were no fingerprints enrolled. Shutdowdn/restart, fingerprints completed enrolment and then all ok.  Problem solved. Now left wondering why the fingerprint reader stopped working...

9 more replies
Relevance 59.45%

Hi ,
Does Anyone notice 'what is new/ Facebook updates' not working in windows mobile creator's update build 15063. 251? My phone is L650. Please help. How do I solve this?

Answer:Facebook integration with peoples app not working in creator's update W10 mobile build 15063.

"What's new" Facebook people app integration is not working since WP 8.1 for me. I think it started when Facebook published their own app. Before it was Microsoft made FB app. I hope they will fix it soon because I really miss it.

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Relevance 59.04%

Windows update caused this problem on 22-12-2008 and I noticed this error last week.

Problem with Video Driver :
NVIDIA GeForce Go 6150 Video Driver - 7.15.11.5682
This is the video driver version for my HP tablet(HP Website). But windows update installed the latest version(7.15.11.7770) from NVIDIA. From that time onwards, my touch screen stopped working.
I contacted HP care and they advised me to follow these steps.
1) Uninstall the latest driver and install the 7.15.11.5682 driver by giving the video driver (devicemanager ->display adapter -> Nvidia 6150 -> uninstall)
2) Bios Flash (they provided the software)
3) Calibrate
I am done with the first two steps but still my touch screen is not recognizing the pen. So I couldn't calibrate.
When I contacted the HP care again, they are telling it may be because of hardware failure. My notebook is working perfectly except this touchscreen problem.

Again they asked me to do the driver installation in safe mode.
(Add/Remove Programs -> Remove only display adapter)
Driver installed successfully but in device manager it is showing the latest version.
I tried two times, but couldn't help. I can't install the older driver. pls help.


Problem with Fingerprint reader :
Finger print reader has not detected.
I contacted HP care and they advised me to install the driver for fingerprint reader.
After reinstall and restart, I am able to see that driver is installed ( through control panel -> add/remove p... Read more

Answer:touch screen and fingerprint reader not working after windows update

Full system recovery solved the problem.

1 more replies
Relevance 58.63%

After windows 10 updated itself to version 1703, the TrackPoint on my X1 Carbon stopped working. It's enabled in the BIOS, and uninstalled and reinstalled the Ultranav drivers. When I go to the Ultranav settings the "Enable TrackPoint" section is grayed out. It there a new driver or fix for this issue?

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Relevance 58.63%

My fingerprint reader will not start under Windows 10 Creator when my external keyboard which has a builtin fingerprint reader is attached. The Device Manager shows that the internal reader is enabled but cannot start (Code 10). If I disable the device and then re-enable the device, then the fingerprint reader starts and will continue to function normally until shutdow. I have the latest Synaptics driver installed 5.1.327.26, but no change. If I do not have the P70 docked, then the fingerprint reader works fine. Suggestions?

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Relevance 57.81%

Hi everyone, today Windows 10 decided to upgrade itself to version 1511 / threshold 2. Mostly it went smooth, however now there're two problems: 1. there's an unknown device without driver in the Device Manager. Device instance path (more or less literal translation from German) is ROOT\INTEL_UOIP_BUS_DRIVER\0000, hardware id is root\hubusbpalbus. I cannot make anything of this or the other values reported by the device manager, perhaps someone here can help me out?2. Login with fingerprint does not work anymore. I can add fingers in the account settings, and this seems to work, but every login attempt is rejected with a message something like "your fingerprint has not been recognized, make sure to use the right finger" or whatever. Fingerprint sensor is enabled and reported as working in Device Manager. Password and PIN are set, obviously. I tried to remove all fingers and PIN, reboot, re-add fingers, but no success.No group policy disables biometry. Fingerprint is also enabled in the login screen.... Any help is greatly appreciated!Markus

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Relevance 57.4%

1. Fingerprint device on my 1week old T400 (Vista64 business) has stopped working today after latest update- Lenovo Fingerprint Software 2.0 for Windows V64, Version 3.1.25.80What can I do now to get it working ?  Thank you.1st time thinkpad user 

Answer:Thinkvantage system update kills Fingerprint device [Fingerprint Software 2.0 for Windows V64]

Hello, I posted a solution here:http://forums.lenovo.com/lnv/board/message?board.id=Special_Interest_Utilities&thread.id=2464 Cheers,Chris

1 more replies
Relevance 55.76%

Hi all,

I've got this problem that started a few days ago.

Every couple of hours I would get this error box (see attachment).

Did a google search on the error message but to no avail.

The only clue I think is the logo "dp".

I hope someone can help.

Thanks.

Answer:UPDATE~1.EXE has stopped working

Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs DDS.txt
Attach.txt

Save two logs onto your desktop and upload them with your reply

9 more replies
Relevance 55.76%

Hi all of those who offered advice to me on this.Well you were all pretty much right. My son arrived last night, and today put a new PSU in and bingo - all is well. He also put in a much larger memory stick??? so it all goes really fast now.Many thanks to everyone who offered advice. Much much appreciated.Thanks againValli

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Relevance 55.76%

Hello,

I am experiencing some minor issues with my Graphics Card. Let me say first that this is an old graphics card, which was however updated to Windows 8. Today, when I updated the computer to 8.1, I came across a "Outdated Driver" error.

On this computer, I have a ATI (AMD) Radeon 2400HD Graphics.
I did do a DxDiag and it is available here.

Thank you in advance,
Michael.

Answer:GC stopped working after Win 8.1 Update

Download the AMD auto-detect driver update utility to see if there is an updated driver available for you card:

AMD Driver Autodetect

Good luck.

3 more replies
Relevance 54.94%

Hello everyone,
Lately I've been (sadly) an Windows 10 user which so far gives me nothing but troubles.
After the "Customer Update" we've recently experienced, my LAN scanner stopped working.

The device I am talkng about is Konica Minolta Bizhub c224e. It is combined printer with scanner. The way scans work is that the printer/scanner saves the scanned file on my computer via LAN network. Sadly, no more. For some reason straight after update I am talking about, the scanner can't save any more files on my computer. The printer works just fine.

I didnt change anything related to sharing. Didnt install/uninstall any new drivers or devices. It's all the same way it was before update, excluding update alone of course.

Does anyone have any clue what could the update change in Network and sharing, that the scanner can't save anything?

Answer:LAN scanner stopped working after update

Welcome to the TenForums @Ricdarico

While you may search for a fix the quickest way is likely to re-install device. First create a restore point and maybe even an Image of OS.

Then uninstall printer and scanner. Head to Minolta and get the latest drivers and software. Proceed with the installation. Watch the order, some devices need to be powered off while drivers and software are installed and will call for the device when required. You should have some sort of Quick start card that indicates order.

The installation process should return operation back to normal.

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Ref: W500 type 4058_CTO. This morning I used the Lenovo "System Update" to install 4 updates.  One of these was an updated Conexant audio driver to version 4.76.0.0.  For reference the same fix can be found on the Lenovo website with this link: http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-70595 After rebooting the computer, the audio was not working at all and the volume "loudspeaker" icon in the system tray has a little red 'X' by it.  Opening the volume control reveals an empty box with just the words "No audio device is installed".  However, if I open the sound properties in the control panel it shows the "Conexant High Definition SmartAudio 221" as installed and working.  Device manager shows the audio device installed with the correct driver and that it is working. I have tried system restore under windows but it failed with an unknown error and refused to roll back the drivers. I have downloaded the driver from the Lenovo website per the above link and uninstalled / rebooted / reinstalled / rebooted.  Actually I have reinstalled the drivers about 8 times now in subtly different ways.  I saw one forum suggest uninstall / hibernate / wake / let Vista reinstall drivers.  That didn't work either. The Microsoft knowledge base has a couple of ites but it swears that they are already in installed hot fixes I have none outstanding). I figure it can't be the BIO... Read more

Answer:Audio Stopped Working After Update

I have the same trouble in Vista 64  after Audio Update and haven't  sound now. Error code by  Conexant High Definition SmartAudio 221 is - 39.

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I just updated my computer and about 30 minutes after the update the earbuds I use to listen to music just stopped working but my headphones work perfectly fine.It's not an issue with my earbuds because I used them on my phone when they stopped working on the computer and they worked just fine.  It can't be the front jacks that are screwing up because I uninstalled the drivers and installed them again to see if it would work and they installed when I plugged them in the front audio jack. IDT also detects them when I have them plugged in... The earbuds work when I plug them into the audio jacks at the back of the desktop Appearently my computer doesn't want to register the front jacks anymore... 

Answer:Audio stopped working after win 8.1 update

Hi there @McIovin?,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that a set of earbuds are not working in the front audio jack, but they work in the back one. Also a set of headphones do work in the front jack. I am happy to help with this. Have you tried a different set of earbuds?If you apply light pressure on the earbuds when in the front audio jack, is there any change? Please let me know.

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Hello, I'm Cassie.
I have been using the program named "Paint Tool Sai" which is a digital artist program. I currently am on my Surface Pro 4 and an update started up early this morning when I tried logging in ( 9/19/2016 ). As soon as I open the program, I noticed that the update has changed the resolution and made the program screen "tiny".
Here's what it looks like now:

and this is what it looked like before the update:

I have tried researching the problem, troubleshooting capability, and changing screen resolution from display settings. So far Sai is the only program that is not being fixed.
I would really like it back to normal without having to uninstall updates. So any help would be great, I really need to get these commissions done.
Thanks,
Cassie
1]: [click here 2]: [click here

Answer:Program Stopped Working After Update

Only another user of that tool will be able to help - and I have never even heard of it, never mind used it.

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my symantec update gives me an error message every time I try to update it. Has not been updated since March 16 2013. One message suggested that I uninstall it and reinstall, I did and now I cannot reinstall. Any help is welcome. message edited by mikejehamsh77m

Answer:symantec update stopped working

It probably won't re-install because there are still some remnants of it left on the hard drive, including the registry entries. Symantec are aware of that problem so they provide a removal tool here: https://support.norton.com/sp/en/uk...

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Anyone else getting this annoyance?I've rarely had it happen before, but since installing today's MS updates it's notified me four times in the last hour, saying it "needs to close". That would be rathert difficult, since it's not open!!Can anyone recommend any decent alternatives?

Answer:Since MS Update "Nero 7 Has Stopped Working" Msg.

Believe Nero runs a little program at startup called something like System Filter Checker.Checks for codecs and such but it remains running afterwards.Could be refering to this.Use cCleaner/Tools/Startup to disable it or msconfig.Not sure if it runs as a service or program.

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Hi there everyone

after updating to win10 from 8.1 everything worked fine until today.
When I switch pc on I always check for updates but today windows update would not work!! It had worked since upgrade on Monday.
Tried rebooting but still not working!
any ideas?

Peter

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have tried all suggestions from manufacturer -updated driver and everything other suggestion still not working help please

Answer:Since Nov update TOUCHPAD stopped working, how can I fix it?

Exactly the same problem here, touchpad gesture not working anymore since the last Windows 10 update (Dell XPS).Super annoying, 1000 dollar laptop without proper touchpad functions, spent half day looking for a fix but nothing Really annoying

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After Update from Windows Update 090115, my IE7 has stopped working and responding. The IEUser.exe process is active but no window.
Tried to run the IE in secure mode and reset IE7 but nothing happens.

I've installed Security update for Vista KB958687
Windows tool remove of ... january 2009 kb960714
I don't know if it is these updates that crashes IE7.But I think it was after these
it happened.

Installed Firefox to be able to surf, but I want IE7 to be fixed.

How can I fix IE7?

/Vista Ultimate swedish 32 bit

Answer:After Windows update 15 jan 09 IE7 stopped working

Originally Posted by Silverfisken


After Update from Windows Update 090115, my IE7 has stopped working and responding. The IEUser.exe process is active but no window.
Tried to run the IE in secure mode and reset IE7 but nothing happens.

I've installed Security update for Vista KB958687
Windows tool remove of ... january 2009 kb960714
I don't know if it is these updates that crashes IE7.But I think it was after these
it happened.

Installed Firefox to be able to surf, but I want IE7 to be fixed.

How can I fix IE7?

/Vista Ultimate swedish 32 bit



The easiest point to start with, silverfish, is probably to check if you have a restore point older than that date.

And by the way, welcome to the forum.

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Hi,
 
I took my Acer E1-572 into the Acer agents to have my HHD password reset (I had a major problem). They deleted the password and reinstalled Windows 8. However they seem to have installed 8.1 instead of 8. I now have the message SecureBoot isn't configured correctly and Windows Update refuses to install 4 updates including KB2919355
I have run Windows Tweaking Tool and SFC.exe but this hasn't fixed the problem.
Can you suggest anything else?
Thank you.
Clint.

Answer:Windows Update seems to have stopped working

P.S. I also ran WindowsUpdateDiagnostic

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Update links are no longer working. Is there a new link? I am using Altiris to bring down MS patches and they are failing. Thanks

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Hae reformated a Toshiba L350-170 laptop and all was working fine but SB Contollers drovers were missing. Found chipset XP drivers on the Tosh website and downloaded and installed as directed on screen. It asked me to reboot, which I did but now I cant get beyond the first page that offers Press F2 to get to setup. Pressing F2 does nothing, it stays locked on the page. Any ideas?

Answer:Chipset Update Has Stopped PC Working

Tried booting with XP disk in but does bugger all!!!

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Windows Update for Vista has stopped working and hangs when looking for new updates.

Also the computer is perpetually busy even when not connected to the internet with 50% CPU usage. Stopping the service "wuauserv" (connected to Windows Update) in Task Manager temporarily stops the problem.

Some time back I limited the amount of spare hard disk space Windows could use to economize on available disk. Could this have had anything to do with it?

Looking in Google I have not been able to find an easy fix for the problem in Vista.
 

Answer:Windows Update has stopped working

Although I hadn't used Windows Vista since 2009, several people here were having problems with installing it and updating it, so I decided to do some research and then install it and update it.
To make a long story short, these are the steps that I came up with which worked fine and allowed Windows Update to work correctly.

1. Install Windows Vista SP2 64-bit.

2. Install Microsoft .NET Framework 4.5.2.

3. Install necessary drivers (chipset, graphics, audio, ethernet, etc.).

4. Obtain a connection and activate Windows Vista.

5. Install Internet Explorer 9.

6. Install Internet Explorer 9 cumulative security update (KB3185319).

7. Install the 6 updates at this site in order by KB number.
Don't restart the computer until all 6 updates are installed.
http://wu.krelay.de/en/

8. Load Windows Update and check for updates.

Since you already have it installed, you can start with step #7.

--------------------------------------------------------------

Just for your information, Microsoft will no longer support and provide updates for Windows Vista after April 2017.
And if you're using the Firefox browser, Mozilla will stop support for Windows Vista after March 2017.

--------------------------------------------------------------
 

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Hi all,

This problem started mid oct i think...

running xp and ie7 stopped working after a windows update, had the same problem on my desktop but sorted it by removing the updates then re-updating. However I have the saem prob with FF and can't get it working on my desktop.



With my laptop I am getting:

------------------------------------------------->
Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
------------------------------------------------->
I have unistalled numerous times and I am now getting real P'd with it. I am using OPERA at the min but want IE and FF back.

Any help would be much appreciated..

Cheers
MAtt

Answer:ie7 Stopped working after a windows update...

Hello and welcome to TSF

What firewall do you ahve

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Recently, when I tried to search for any updates on the Microsoft Windows Update site, I get the following message:

-----Begin Error Message

The website has encountered a problem and cannot display the page you are trying to view.

[Error number: 0x80072F78]

-----End Error Message

I've read the Microsoft article for this error but I did not really understand what was causing the problem.

I am running Windows XP w/SP2.

Thanks!

Joseph
 

Answer:Windows Update Stopped Working

http://support.microsoft.com/?kbid=836941 heres an article
 

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I have had issues with windows update for a few weeks so I stopped the automatic updates. Now when I try and manually search for updates, I get an error message every time, error 80070422.

Ive noticed that an instance of SVCHOST uses excessive amounts of memory when I try and search for any updates.

Can anyone shed some light on what might be happening and how to fix it?

Thanks.
 

Answer:Windows update stopped working

http://www.wiki-errors.com/wiki-errors.php?wiki=80070422
Take a look at what I found on Google, Hungledink.
 

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HI:Here are the PC stats:Windows 7 Pro2GB RAM2.8Ghz Intel Pentium D / multi-coreBoard: Dell Inc. 0YC523Bus Clock: 800 megahertzBIOS: Dell Inc. A07 01/08/2007750GB internal hard drive2TB externalATA Channel 0 [Controller]ATA Channel 1 [Controller]Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DFIntel(R) ICH7R/DH SATA AHCI ControllerSilicon Image SiI 3512 SATALink ControllerIntel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CAIntel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CBIntel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CCAngel II MPEG Device (2x)Creative Game PortCreative SB Audigy 2 ZS (WDM)RADEON X600 256MB HyperMemory [Display adapter]RADEON X600 256MB HyperMemory Secondary [Display adapter]After installing Windows 7, I used DriveMax Agent to update as many drivers as I could.  The one thing I didn't do was create a system restore point so I could backtrack in case something didn't work.  After one of the USB driver updates, all of my USB ports stopped working.  I can still charge my phone, but I get no connectivity to my phone (ITunes, IPhone won't talk to each other / printer doesn't work / etc).  Since I didn't create a system restore point to go back to an older driver, I thought maybe I could install an older driver, or maybe a univ... Read more

Answer:USB Drivers stopped working after update

You should travel to Dell and enter your Service Tag #...All your drivers will be listed there...I'd suggest DLoading and installing the MBoard chipset Drivers 1st...

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