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HP Spectre x360 (Early 2017) - Exploring the mouse jumping i...

Question: HP Spectre x360 (Early 2017) - Exploring the mouse jumping i...

Here's a video I made about this:https://www.youtube.com/watch?v=HYRJ3erCem4 Now question, does anyone else experience this issue? Were you able to fix it? How? Through all of the solutions I've found on this forum has been HP replacing the laptop in it's entirety. This seems to be a common problem since 2015 that has not been fixed. I've been able to pinpoint it down to the software: the synaptics drivers.

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Preferred Solution: HP Spectre x360 (Early 2017) - Exploring the mouse jumping i...

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 Hello I recently bought the HP spectre x360 13-ac003na (in the UK) and love it. I would like to buy an extra charger for it and maybe a replacement for the stylus that came with it as I am bound to lose it at some point.  Charger:My model is apparently TPN-DA07 and says to replace with spare 860210-850 (see photo)I found this on the HP website: http://store.hp.com/UKStore/Merch/Product.aspx?id=V5Y26AA&opt=ABU&sel=ACC However this does not look identical and does not list the spectre x360 as a compatible product. Will it work?Pen:The pen that came in the box is shown in image below. As i understand it, this pen uses n-trig technology which is different to previous spectre models. I can't seem to find a similar stylus on the hp store. Any help would be appreciated. I want to give you more money HP but don't know how! Thank you Rob

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The mouse on my hp spectre keeps jumping around on its own even when I'm not touching it. At first, I thought it was because my hand was brushing against the touchpad without realizing but I put it down and wasn't touching it this time, so I'm not sure what's going on. Basically, the mouse moves in circles and random things get clicked on and if I'm on any website, it starts scrolling up and down on its own. (It happens whether I'm using the internet or not so I don't think it's related to that). I've found that tapping the center on the bottom can sometimes fix it but can also make it worse. This is a brand new computer and I haven't heard of anyone else having this problem, so if it's a hardware problem, I can get it fixed/replaced if necessary.

Answer:Mouse Jumping HP Spectre x360

Hi @npixiedust505?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre x360  and issues with the Mouse jumping around or being erratic after a Windows 10 update. Here is a document on using and troubleshooting the TouchPad  with Windows 10.Hello @npixiedust505?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre x360 and mouse not working correctly. Here is a document on how to troubleshoot the mouse and Touchpad sensitivities.If you will go to the section on Adjusting TouchPad pointing sensitivities it should help resolve the issue.Hope this fixes your issue with the mouse.Thanks. 

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The HP Spectre x360 suddenly died.  Unable to power on, recharge, no amber light present at recharge input.
 
Unable to reach HP Tech Support. 
 
Options? 
 
 

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Hi, I recenlty purchased a HP Spectre x360 13-4100nn and after two days the touchscreen stopped functioning.I already tryied all the recommended fixes:- drivers, BIOS, OS updates- System recovery + factory reset (http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02638587)- BIOS restore (http://support.hp.com/ee-en/document/c02693833)No effect ! Moreover, the touchscreen doesn't work in BIOS, it doesn't show up in Windows Device Manager, and the HP PC Hardware Diagnostics (UEFI) doesn't detect any "touchscreen" to diagnose, then it is unrelated to the OS.So I suppose it's an "early failure". I also mention that during the drivers update (with HP Assistant) at a certain point a black (text mode) window appeared and tried to update some firmware. It gave a series of errors (something like "step 1... error, step 2... error, step 3 ... error...") at the end the text became all red and "update FAILED ... press ENTER". Unfortunatelly this happened very quick, in a few seconds, and I didn't have time to learn what component/driver had tried to update. I suppose that it tried to update the display with a wrong firmware (?!?). This failed update happened some time before I detected that the touchscreen is not working, that's why I THINK they might be related. What can I do ? Is it possible to restore the initial firmware of the display ? Or it is case of real hardware failure ? I hope a support technician will contact... Read more

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Exactly what the title says... I never really use laptops.. but with some local and national confrences coming up I will need to attend because of work.. I think I need more than my old 2004 Toshiba running a year old version of Mint..

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Hi,I'd like to know if is possible to say when the Hp spectre x360 kaby lake model 2017 with display 15.6" will be distribuited in Italy, because actually is only avaible the 13.3" models.Tks very much.Best regards, Daniele RobertoITALIA

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I was lucky enough to buy one of the new Spectre X360 Ready to Ship model early, but the day after receiving it the Laptop started shutting off when lifted from the left side. It does not shut down when lifted with 2 hands or from the right side. Is also does not shut down when in the screen is rotated to put it in tablet mode. Only when held by left side only when screen is in normal laptop postion. Any thoughts. It's only 5 days old should I return it. Also it is hard to start back up. Need to due a hard reboot by holding power button in for 1 minute w/o AC adapter attached. Does it with and without AC adapter attached.

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I saw that the new 2017 kaby lake spectre x360 was compatible with n-trig pens so I bought the surface pen (the one that comes with the new surface pro 4/surface book), I connected the pen via bluetooth however it wont write, the eraser button works and it lauches one note however it doesn't ink, amI missing any drivers? Why isn't it working?

Answer:Surface pen on new 2017 spectre x360

Hi, No, it won't work. No one can explain why, only NOT compatible. (a) I've tested HP stylus on MS Surface and it won't work.(b) I've tested HP stylus (same as above) on my loan HP Spectre x360 15" and it won't work I believe at this stage, no universal standard otherwise Belkin, Logitech .... would make heaps of them. Please check the following list which shows 3 HP styluses:      http://support.hp.com/au-en/document/c05166879 Stylus for Spectre x360 13-ac0xx is coming soon (still to be tested and probably firmware upgrade).    Please wait. Regards.

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If you have one of the new 2017 HP Spectre x360 with the stylus, either model number 13-AC013DX or 13-AC023DX or 15-BL012DX.....Have you experienced any battery drain when the device turned OFF completely?This was a known issue for the 2015 Spectre x360 and the late 2016 Spectre x360. It would drain about 1% every 2 hours when turned OFF. I had a late 2016 Spectre x360 that had that problem and I returned it because of that problem.There is a lot of topics about other people having the same problem. But its only for the 2015 and 2016 Spectre x360 models. I have not seen any one with a 2017 stylus model report it on here yet. So I wanted to check if anyone that has 1 of these experienced this?

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I just heard info that HP has refresh the Spectre x360 13 at CES 2017 but their is no more info about the refresh spectre x360 13. So, I want to know what's new in the refresh model and when it is coming out to stores?
I plain to purchase the spectre x360 13 but after I heard that hp his update the spectre x360 13 so my plain change to wait for newer model. so I just want to know is it better to wait for refresh model or purchase current model?

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I am looking for the exact same item. Any luck yet? 

Answer:Re: Find a compatible USB-C hub for 2017 HP Spectre x360 - 1...

Hi, There are few of them on the following list, fully tested and supported by HP:    http://store.hp.com/us/en/mdp/docking-stations-142510--1 Regards.

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I was interested in the HP Spectre x360 15 (2017), but was hoping it supports 32GB of RAM.Does anyone know if the motherboard supports two 16GB chips? I know the processor does (and even the Envy x360 offers 32GB).

Answer:Does the new HP Spectre x360 15 (2017) support a RAM upgrade...

Hi, What is it ? Please use the following instructions to find out the model/product of the machine:  http://support.hp.com/us-en/document/c00033108Regards.

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I need a definitive answer. Everywhere on the internet I have searched I haven't gotten one, is the new 2017 kaby lake model of the HP spectre x360 AC013DX, i7-5500 CPU compatible with an active stylus. If so is it compatible with the dell 750 AAGN active stylus? I have checked the compatibilty list however it says that it isn't compatible however I have seen useres reporting that it comes with a stylus and ebay sellers, multiple of them, saying that it is compatible with a stylus and one that even comes with one. HP has done a terrible job of the calirty of styluses and it has taken me over a month to try and get an answer but I haven't so I ask on here now. Somebody please clear this up for me. 

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I own a 2017 HP Spectre x360 - 13t(7th Gen. Intel i7-7500U, 16GB RAM, 512GB SSD, FHD, Windows 10, Backlit) 2-in-1 13.3" Tablet Convertible Kaby Lake Touchscreen Bang & Olufsen Thunderbolt Laptop PC.I am looking for a hub usb-c that works with this laptop.Please advise. Thaanks

Answer:Find a compatible USB-C hub for 2017 HP Spectre x360 - 13t(7...

Hi, What do you mean "hub" ? Are you asking for one of the following one ?                 http://store.hp.com/us/en/mdp/docking-stations-142510--1 Regards.

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The display in the 2016 model of the HP Spectre x360 15 4K turned out not to be as advertised, and it is possible that they are using the same display in the new model. The 2016 HP Spectre x360 15 display used the RG/BW Pentile matrix to more or less "cheat" the ability to advertise as 4K UHD 3840x2160, without actually providing the full detail of the resolution. HP Spectre x360 15 false-4K demonstration HP Spectre x360 13 true-QHD demonstration (for comparison, 13.3" model's high res display is true) The new one could be using a completely different display, but given HP's track record with pentile I would say it is better to wait for reviews in order to confirm that. I will update this post or make a follow-up post once I am able to confirm the type of display used in this laptop.

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i was thinking that if this laptop had 2 m.2 solts so that i could use intel octane drive in it

Answer:does hp spectre x360 2017 have two m.2 pcie solts?

But it does not. Only one

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Hi everyone, I would like to replace the built-in 1TB SSD in my Spectre x360 with a 2TB one (namely, Samsung MZ V6E2 S24 A450BW SSD 960 Evo Nvme) Two questions: 1. Is this possible at all? I mean, is the 2TB compatible with the M.2 slot inside my laptop?2. Is this something I can do myself without losing warranty? (I know how to do it, it's only that I don't want to open the laptop up myself if this automatically voids my warranty). Thanks! /Vjeko

Answer:Replace the built-in SSD in 2017 Spectre x360

Here is the Manual: Service Manual Yes it absolutely will support the 2 TB NVME M.2. (You must have robbed a bank to buy one).  The warranty will be fine as long as you cause no damage in the process. Good luck and post back results please.  If this is "the Answer" please click "Accept as Solution" to help others find it. 

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Hi I've been looking for an extra spare charger for the HP Spectre x360 15in 2017 model.I travel between the US and Europe (mainland [Belgium]) a lot and would like a charger with EU plug so I don't need to work with extra convertors and whatnot. I've looked at the repair site but they only seem to show US plug models?Only way in Belgium to get any info is to contact a retailer. I've contacted a few but they don't seem to know either. If not for sale through HP, could a separate cable from power brick to plug work? So 3 point clover to EU type plug. I assume power is drawn through the brick so the cable itself shouldn't matter much. Thanks in advance!

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Hello! I just got a Refurbished HP Spectre X360 (late 2016 model) with 512 GB and 16 GB RAM. I love it! The fan is quiet enough, and the keyboard is fantastic. I was choosing between this laptop and the Dell XPS 13, and I'm so glad I chose it.  I do, however, have one small problem. There are some stuck pixels on the screen, and when I gently press them with a pencil (coated with a microfiber cloth), they move! They jump a few pixels to the left or right. I've fixed stuck pixels before with UD Pixel and with the physical nudge, but I've never seen anything like this! Is there anything I can do? While you're at it, do you have any other recommendations for using this new PC? Much appreciated,  Casey

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Hello, just bought this brand new laptop 2 in 1. I know that the device comes with intel wireless and bluetooth. I am wondering if the device will support atpx? If not who can I talk to so we can get that going? Thanks.

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Purchased Spectre 15 X360 (2017 model) a few days. Machine does not shut down or sleep. within seconds of shut down or sleep, starts up again. On Shutdown : restarts within seconds.On Sleep : comes back to login screen. Closing the lid doesnt help either.  Only way to shut the PC is by hard shutdown by pressing the power button for a few seconds. talked to customer support for couple of days without any luck.Tried system restore, all possible power options, updated windows / hp packs. Purchased the system in US and since I am out of the country, unable to return. Would like to know if anyone else have faced similar problem with this laptop. Being a new model that started shipping last week, there will be only a few out there.

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Hello All, There was one similar thread, but it seemed to be closed. When the power is plugged in on this new machine (7th Gen CPU / etc., but not the new model with the pen), there is a very faint static noise (possibly to the speakers). With the power disconnected it is not audible. Anyone else hear this?  FYI, it can be heard when the system is in sleep - not just when it is on.  It does not sound like "coil whine" - it could be bad grounding or something like that. R 

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Hello. I've been having trackpad issues on my new 2017 Spectre x360 13-ac0xx unit for about two weeks now. Firstly, unlike other techies, I appreciate that the trackpad uses custom Synaptics drivers rather than Microsoft's standard precision touchpads. I've owned both a Surface Pro 4 (w/ type cover) and a Dell XPS 13, which I returned due to their horribly slow and janky Precision touchpads. And although HP has horrible quality control (this is my third Spectre x360 unit, which I recieved 2 weeks ago), I would really like this trackpad issue to be resolved. Ever since I have had the machine, the trackpad has been showing some erratic behavior (which I will describe below). PLEASE NOTE: this is profoundly irritating and I have been trying to troubleshoot this myself for the past few weeks. The previous two Spectre x360 units (bought from Best Buy) did not have this problem, but this third machine (ordered from HP.com) does. There seem to be 3 "separate" problems with the touchpad. The first is that the trackpad sometimes locks up and refuses to track my finger when I'm touching it. The cursor moves on screen only when I fully click-and-drag on the trackpad surface, but otherwise doesn't work. You can see what I mean here: https://youtu.be/idt4_OkkSMA The second problem is that at times, the right click zone expands over to the middle-to-top left side of the trackpad. So, when I try to press down and initiate a left-click, I get a right-click menu ... Read more

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Got my Spectre X360 15.6 2017 edition few days ago and immediately notice this very annoying issue. In short, the touch function is disabled for about 2 seconds after using the pen, which means everytime when you finish writing something with the pen, you have to wait for about 2 seconds before the touch screen responds to your finger input.  This is really annoying, it slows down my workflow dramatically. And I have never experienced this kind of issue before on any other devices using NTrig digitizer, and I have used a lot NTrig devices (Fujistu 550, HTC Flyer, Sony Vaio Duos, Vaio Flips, Microsoft Surfaces). But I did noticed similar issues on some Wacom AES devices like the Thinkpad Yoga 14. I do remember HP mentioned somewhere that the pen uses Universal Windows Pen protocol, Is this part of the new protocol? Anyway, please please please, HP! Fix this problem and release a firmware update ASAP, I really like the Spectre X360, You guys did a good job in general, but this is a deal breaker, I would hate to send it back.

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Just bought the new 4k 13 inch spectre x360. So far it has been great, except that I am getting nowhere near the advertised battery life. I have already researched these forums, and read the tips located here - http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c00596784 - and here (translated from Spanish to English) - http://h30467.www3.hp.com/t5/Consejos-de-Expertos-para-notebooks/Consejos-de-mantenimiento-de-Bater%... - and nothing has helped.  In just 2 hours of up time with the screen set to 50% or less, I reached 20% battery remaining. This was only with web browsing and some office processses such as email and Microsoft Word. Do I have a bad battery, or is the battery life overall just not as good (or even close to) advertised? The laptop is less than 30 days old. 

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I am have the same issue on a brand new spectre x360 I just purchased. My bios and drivers are all up to date.Is there another solution to this problem other than a reboot or closing the lid?

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 Periodically the cursor will anchor at the bottom left of the screen - in the Cortana Zone - and a box or circle will appear.  If I move the mouse it will display intermittantly where it is on the screen but the cursed cursor in the Cortana Zone stays lit and blinking.  Only fix is a reboot. Before you ask... I have Support Assistant, My drivers ARE up to date and I've been searching the web for a solution. Throw me a bone here...

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I have recently purchased an HP spectre x360. Excellent convertible laptop. I have this issure where frequently I get the mouse cursor freezing and not allowing me to move across untill I restart the laptop. It works fine for sometime then come back. It laso seems to diappear when I chaneg to the tablet mode. Any ideas?  Thanks for help

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I've started having a problem with my laptop where the the mouse pointer takes on a life of its own. It goe to the right edge of the screen and acts as if the button is being continually pressed. When I can finally reboot it, it resolves for a while, and then starts doing it all over again. I have reinstalled the mouse/touchpad drivers, upgraded the bios. I have set the touchpad settings to disable the touchpad when a mouse is plugged in and that doesn't help. I've seen some other threads that seem to be the same problem but there doesn't seem to be a solution. I haven't tried restoring to a backup from before this started yet. Does anyone have any ideas on how to fix this?

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Hi All,The mouse cursor on my 2-month old Hp Spectre X360 15-ap018ca has been skipping all over the screen. This occurs whether it is plugged in to power source or on battery, using the touchpad or on a USB mouse.  The mouse cursor turns into a diamond shape and it moves up and down the screen sporatically (see attached ), which makes general use frustrating. I have disabled the touch screen and touchpad, deselected "Enhance pointer precision" under Pointer Options in Mouse Properties but this problem persists. This problem also sometimes occurs even when I am not moving the mouse. The version of Synaptics Pointing Device is v19.0.12.112Any help is appreciated.Thanks. 

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I have a new 15" HP Sepctre x360 convertible model T6T09UA#ABA that seems to be having issues with wireless logitech mice "sticking"  Both the scroll wheel and moving the mouse causes a pause, stick, or jump of the curser or screen while web browsing, using applications, or just moving across the desktop.  The built in touch pad scrolls and moves everything smoothly and with perfect precision.  I've tried three different models of logitech mice that work well on other laptops and all three exhibited the sticking, jumpy, jerky kind of behavior.  It's not a surface/sensor issue because I'm testing with other laptops on the same surface.   I even bought HP's bluetooth 4000 mouse and that had the same problem as the logitech mice.  How do I get mouse movement/screen scrolling to be as smooth and perfect as using the built in track pad?  Making adjustments in the mouse control panel in Windows 10 does nothing for this movement/sticking issue.  Anyone else experiencing it on this laptop?

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My Spectre x360 13" (late 2016 model) loses the mouse when transitioning from tablet to laptop mode.  I have to reboot to get the mouse back.  Incidentally, my mouse (Amazon Basics MG-0975 doesn't even show up in Control Panel's device list as a mouse -- just as a transceiver.  But it works better than the Microsoft mice (3500 and 4000) that I tried before -- they jumped all over the place.  That appears to be a Windows 10 problem, however, not related to the Spectre particularly. I love the Spectre, by the way -- looks and works great and is a terrific value for the money.

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I have the Spectre model X7V20UA#ABA and based on this answer bought an HP Active Pen.  I cannot get teh machine to acknowledge the pen in any way. I've followed what instructions I could find (basically have the pen near the computer when you turn the computer off and then back on) and it will nto use it in One Note.  Is this an incompatible device?

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Which stylus devices are known to work with this model (HP Spectre x360 X7V20UA#ABA ) and BIOS Level  Thank you.[System Summary] Item Value OS Name Microsoft Windows 10 Pro Version 10.0.10586 Build 10586 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name xxxx System Manufacturer HP System Model HP Spectre x360 Convertible 13-w0XX System Type x64-based PC System SKU X7V20UA#ABA Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, 2904 Mhz, 2 Core(s), 4 Logical Processor(s) BIOS Version/Date American Megatrends Inc. F.10, 10/26/2016 SMBIOS Version 2.8 Embedded Controller Version 94.45 BIOS Mode UEFI BaseBoard Manufacturer HP BaseBoard Model Not Available BaseBoard Name Base Board Platform Role Mobile Secure Boot State On PCR7 Configuration Elevation Required to View Windows Directory C:\windows System Directory C:\windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "10.0.10586.589" User Name SHORTER\arw Time Zone Eastern Standard Time Installed Physical Memory (RAM) 16.0 GB Total Physical Memory 15.9 GB Available Physical Memory 5.26 GB Total Virtual Memory 18.8 GB Available Virtual Memory 7.30 GB Page File Space 2.88 GB Page File C:\pagefile.sys Hyper-V - VM Monitor Mode Extensions Yes Hyper-V - Second Level Address Translation Extensions Yes Hyper-V - Virtualization Enabled in Firmware Yes Hyper-V - Data Execution Protection Yes 

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Here is the link to the information:

Plug-in support has been dropped other than Flash (Affecting)

What are they thinking? This is crazy.

Here is the original quote I found about this:

"Mozilla plans to drop support for all NPAPI plugins except for Flash in March 2017, when Firefox version 52 is released. See this article and this blog post for details."

here:

What is plugin-container | Firefox Help

If this has already been posted, apologies, but this is kind of earth shattering for Firefox users it seems to me. This quote floored me:

"From animation effects, video playback, drag & drop file upload, clipboard manipulation to interactive 3D games, realtime video chat, now everything can be done without a plug-in. Firefox offers a build-in PDF reader and DRM support as well."

This statement is ludicrous to me on its face. Just because I can make a car, doesn't mean that I attempt to make one or cause me to believe that I could make one that is anywhere nearly as good as a corporation that specializes in making cars. The plug-in support structure for Firefox (and Chrome and Opera) is amazing and worth saving in my opinion.
 

Answer:Firefox to do away with Plug-ins in early 2017

abobe gets exploited too much, imo we can do without plug-ins
 

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What?s new from Webroot in early 2017?
Throughout 2016, many of the attacks and risks in the world of cybercrime followed ?analog? crime: holding something for ransom/extortion, propaganda, theft, and identity scams. You might expect a cybersecurity vendor to see these trends as good for business, but in fact it?s the opposite. The modern world relies heavily on the internet and web applications for all types of transactions. For these technologies to continue advancing, users have to feel safe when they conduct those transactions online. That means those of us in the cybersecurity field are dealing with trust as our most valuable commodity. Erode the trust too deeply and many internet users will either take their business elsewhere, or try to avoid online transactions altogether.

Maintaining customers? trust should always be the core of any cybersecurity provider?s strategy. In 2017, we plan to continue coming up with new ways to use our threat intelligence and cloud-based security platform to do just that. Here?s a look at what?s in store.

Webroot SecureAnywhere® DNS Protection
To kick off the year, we?ve introduced our new Webroot SecureAnywhere® DNS Protection service. By redirecting users? internet traffic through the Webroot DNS cloud, businesses now get enhanced visibility, control, and peace of mind. Web requests are checked in real time to ensure they are not malware connecting to a Command and Control server, or requests to visit high risk ... Read more

Answer:What’s new from Webroot in early 2017?

i hope this one " Webroot SecureAnywhere® DNS Protection " help their customers against Ddos attacks becuase at the moment Webroot users have not any protection against such attachs.

they need to stop increasing number of their products/services , and instead, increase their zero-day protection, Webroot don't offer a prevention, just curing(their rollback), and in terms of spywares/keyloggers, rollback cannot be usefull because informatin sent already, rollback cant do anything, rollback is not able to bring back the informatin which sent and are out of the system/local network already !
hope you underestand guys and excuse me for my not-good English consider that i'm doing my best please xD
 

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New to community.  Just ordered Yoga 910 as indicated above.  Specifically model # 80VF00FRUS.  I've read numerous reviews and see two adjustments that are required to address the fan and heat issues: 1. BIOS update and set "Quiet Mode"  2. Uninstall the QUALCOMM WLAN installer/driver. Is there anything else that I should do as the "first things" before I begin installing software and transfering my data files from my previous computer (ASUS ROG G74s) ? The Yoga 910 I ordered states that the anniversary date is April 2017.  Possibly, the fan noise and heat issues have been resolved by Lenovo ??? Thank you, Ray 

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What's the difference between the HP Spectre x360 and the HP Envy x360? They both look the same.The only noticeable difference is that HP Spectre x360 has a Radiance Infinity display, while HP Envy x360 has an IPS display. Having the same specs, except for the display, why is the Spectre x360 more expensive than the Envy x360 ? Moreover, I thought that IPS is better than TN, which is my guess that is the technology used for the Radiance Infinity.

Answer:HP Spectre x360 vs HP Envy x360

Hi, You've got few questions about those products. Well, come to a store and yoy can see the differences. Better still, you can buty 2 machines and compare.  For build quality, the HP Spectre x360 is much better than the Envy x360 you can also find Pavilion x360 - we are talking about SPECS and BUILD here about plastics and metals about wood and gold. Regards.

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I got the answers to my questions with a little more digging but don't see a location to delete this post.

Answer:HP Spectre x360 or EliteBook x360

I think the Spectre x360 is really great ultrabook, here're some internal pictures of Spectre x360 https://www.laptopmain.com/hp-spectr...grade-options/, about the EliteBook x360,it is for a business man.

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I have just purchased the new spectra x360 and everytime I take out a connected cable whether it be charger or hdmi cable the laptop shuts down and reboots. Is this normal

Answer:Spectra x360 (2017)

No, that is not normal.  It is likely to be a systemboard issue. Contact HP directly for warranty service.

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I just got this device in January when they first came out with the new remodel and I notice that on a solid surface that the screen shakes rather violently. Its also easy to push the screen back when tapping on the screen. Any one else notice this?

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Just got the Spectre X360 15" - awesome computer.  I've owned many laptops over the years, but I've never been puzzled over exactly the best way to open a laptop! I've been lifting the front edge up off the table and using two hands to open it by jamming my thumbnails into the front notch and separating the lid from the bottom.  There's got to be an easier way! How do you open yours?Can you do it with one hand?

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Right from the initial boot-up, my brand new Spectre 360 15 (2017) has had problems with the touchscreen.  The screen is detecting 'ghost touches" when I am nowhere near it.  I have followed the suggestions from the online assistant, and tried to calibrate, but that has not solved the problem.  In fact, I was lucky to be able to get that far, since the false input detected by the machine is causing it to open and close things without my asking. I just dropped $2,000 on this, and love the concept.  Not impressed with my experience, and very nervous about what this means going forward.  Is this model fundamentally flawed?  Did I get a lemon?  And why can't I call someone to ask for help?

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Hi!I just purchased the brand new x360, which I love.  My only issue is that the power cord doesn't stay into the USB C charging port, so any maneuvering or flipping the laptop, or other motions and gestures, loosens the contact and the laptop stops charging.Does anyone else have this issue?  Could this be an issue with the cord itself?  Feels as though when plugged in, there is still some wiggle room and it's certainly not snug.

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Brand new Spectre X360.  Battery drains 0.8% per  hour while Spectre is shutdown.  There is ZERO battery drain of spouse's Surface notebook.  I have disabled fast start up.  USB ports are not in use.  This is a serious problem as I leave my notebook off for several days and could drain to zero possibly damaging battery.   

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Right from the initial boot-up, my brand new Spectre 360 15 (2017) has had problems with the touchscreen.  The screen is detecting 'ghost touches" when I am nowhere near it.  I have followed the suggestions from the online assistant, and tried to calibrate, but that has not solved the problem.  In fact, I was lucky to be able to get that far, since the false input detected by the machine is causing it to open and close things without my asking. I just dropped $2,000 on this, and love the concept.  Not impressed with my experience, and very nervous about what this means going forward.  Is this model fundamentally flawed?  Did I get a lemon?  And why can't I call someone to ask for help?

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Question: Spectre x360

Hi, my spectre x360 just out of warranty and will no longer charge the battery! Charger checked and working. When plugged into laptop, symbol appears to show connection but then states not charging. Battery nearly flat now but diagnostics state batter condition ok. Would appreciate any ideas to resolve please but I am not considered computer literate just general working knowledge!

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My Spectre X360 is getting hot....I would like someone to address this issue and respond to me directly.  Love the machine worried about the heat.

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Question: HP Spectre x360

New owner of HP Spectre x360 - 13-4003dx here. I want to ask if the bottom of the laptop, the area above the fan openings where the FCC info/text lies, is supposed to creak when I press it slightly. I first heard this noise when I took my laptop out of the sleeve and held that area. At first I thought it was just rubbing against the sleeve, but after further examination, that is not the case. If this occurs with other models of the Spectre, it is a bad build quality, I am not sure which component is under there, but I want to know if the creaking noise is normal with only a slight press along the text area. Thanks.

Answer:HP Spectre x360

I have the same problem but in the front, in the back of the touchpad... really annoying. looks like the lid doesn't have nothing to lay on and the aluminium is very thin. poor quality for such expensive machine.

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I'm looking for a 13-inch laptop for myself and have narrowed it down to these two models. Need your help in choosing :)
I'm thinking about such config for both: i7-7560U + Iris Plus Graphics 640 + 16GB RAM + 512GB SSD. As for the screen, I'm still on the fence about it, not sure if I want the best possible res (QHD for Dell, 4K for HP) or the best battery life by going FullHD. Can you guys share your battery life experience with the best screens for these? I'm going to use it primarily for browsing / office work / coding (VS and VS Code) / light photo editing (Lightroom, Photoshop)
For the x360, I like Windows Hello camera (and webcam at the top ) and build quality. And it's a bit cheaper.
For the XPS 13, it's battery life and better port selection
Let me know what you think

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Question: Hp spectre x360

Hi,Two weeks ago I bought an HP Spectrex360. Two days after buying it while using the keyboard, not the touchscreen, it began to touch the touchscreen by it selft only on a part of the screen followed continuously.This happend alot while i was using the laptop so I went to the place of purchase and I changed it with for one of the same model. But this new one  also it has the same fault, any recomendations of what should i do?

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Question: spectre x360

Not the X360 when it's in a hard lock. >>Why would you need to hold down the power switch for 60 seconds?  5-7 second hold is enough to force power down any computer.

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Question: spectre x360

The 1-minute hold of the power switch worked for me, but it is darn hard to do because of the somewhat inconvenient power switch position - and if you waver for a moment then the 60 seconds starts again. I found it easiest to turn the 360 on its side on a table and then it is easier to hold the switch down for the full minute uninterrupted. This for me only points out the importance for manufacturers to provide a HARD RESET capability through an unfolded paperclip or the like. C'mon guys, give us what we need to maintain our products!

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Hej! I have a question regarding the  new 2016  HP Spectre X360 (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba). Is it possible to order it to Sweden or are there any local retailers I could directly contact? Thank you so much in advance,Marina

Answer:New HP Spectre X360

Dear Customer, Please go to this website:http://store.hp.com/SwedenStore/Please contact- 08-593 664 18 This link is for UNITED STATES ONLY (http://store.hp.com/us/en/pdp/Laptops/hp-spectre-x360---13-w053nr-x7v21ua-aba).  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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Just finished setting up my second Spectre x360 15t. The first one was a driver and screen flickering mess. As I'm finishing putting it through it's paces by running audio with a few tunes through Spotify and then over to Netflix to check dialogue, I've become aware that the fan has been running for some time. When I picked it up to feel the underside I was quite dismayed to feel how hot this thing was. Not cozy up to the fire hot but call the fire department hot. It was on a Xpad which was starting to get a bit toasty itself. No way this could ever sit directly on my lap. I know this is an ultrabook. I know i7 processors run warm under load but this fella gets HOT. I'm coming off a Spectre 13t with an i5 which is just as tight a unit as this one, but it never reached this kind of hot. I'm humorously concerned if I can put this on my desk while under heavy load without melting the finish off. Is anyone else experiencing similar circumstances? I'd appreciate any feedback. Thanks.

Answer:Spectre x360 gets HOT.

Hi @benefit13,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the computer getting hot. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? please get back to me and I will help you.

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Question: HP Spectre x360

Hi, I have an HP Spectre x360 that is a year and 5 months old. I was running it off the battery when suddenly a whole lot of smoke started coming from underneath the notebook and a smell of burnt plastic filled the air. Reading the forum I found that this is not something new to these HP Spectre x360 notebooks. Its it really possibile that HP have not activated a support program for who owns such an expensive notebook. My notebook is out of warrenty but I honestly think it was a close call, i was working on a wooden table when it started burning. Now I have a 1250 euro paper weight. I did try to contact support and was immediatly cut off once i gave them my serial number, or offered to pay for support. Will paying 30 euros actually achieve something, ie will they attempt a repair or will it be 30 euros just to be told over the phone that its something that simply cannot be repaired. Thanks

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Question: SPECTRE x360

Hey guys! I was looking to buy the new HP Spectre x 360. Is it available with the following specs - Natural Silver13" 4k touch screen 16GB rami7 256 GB memory I have found the 13" with 4k screens on the UK website but can't seem to find the same on the US website.  Thanks !

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Hello, Last winter purchased a convertible lenovo laptop. The first one had faulty hinges, I had it replaced on the same day I brought it in and the second one had faulty hinges and a faulty touchpad. So, I decided to ditch the cheaper computers and splurged on a HP spectre x360 from Best Buy. I live 200 kilometres away from large retail stores like this so getting back and forth is quite difficult, Staples was very understanding about the Lenovo laptops, however Best Buy told me there was nothing I could do when I described the problems I was having with my brand new HP. Several months went by and I avoided using the computer as much as possible in order to avoid facing the mistake I made in purchasing it. Eventually, my old computer became completely obsolete and I had no choice but use this HP.  My problems were not limited in any way. They ranged from an extremely annoying touchpad that sounded loose and made strange noises, the fact that the screen was closing on an odd angle, and the fact the the screen could barely stay open. A slight touch or even shifting the laptop would cause the screen to move. I could forgive these flaws if I had abused this computer or if it had received heavy usage, however I barely even turned the thing on. I contacted HP support and I must admit that they were polite, friendly and had my return materials sent very quickly.  My first bad sign involving the shipping process was the fact tha... Read more

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Question: HP Spectre x360

Upon opening the notebook on my desk, a series of cracks surfaced on the upper-left bezel of the screen, and extended across the screen. I keep my notebook for the most part on my desk, and when I travel, I put in the HP leather case, and in a well-paded bag. I've owned this notebook since August last year, and it has performed excellently besides the occaisonal loud fan noise and overheat.  I talked with a helpful HP Customer Support Rep, and I was told that if I were to send in my notebook, and screen damage will be presumed inflicted by the customer. I have also been in contact with the HP Executive board, but their reply did not grant me any help. I would like to know if I can send in my notebook for a proper examination, or if I can speak with a case manager on this issue. I really do not want to file a complaint to the BBB, but I feel that will be necessary if the material defect is to be assumed a damage on my part. Thank you in advance. I will include pictures of my display, as well as pictures of the siding to prove the lack of physical/blunt damage.

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Question: Hp spectre x360

Does anyone know the difference in these models apart from screen quality and is it worth paying the extra. I was looking to purchase the 13-ac003tu but came across other models on the HP website. Does anyone know what the model numbers represent?13-ac065tu13-w031tu13-ac066tu13-ac003tu

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HP's lack of quality control is completely unacceptable and inexcusable, especially given the cost of the Spectre x360 line.I went through 5 (FIVE!) 13-inch Spectre x360's. All but one exhibited very loose trackpads (even very light taps will physically move the trackpad down and have an annoying loose click sound when taking your finger off of it). The one with an okay trackpad had USB-C issues. The trackpad -- arguable THE most important part of a laptop -- now feels like garbage. Hell, there are $200 Windows laptops and Chromebooks that have better trackpads than this $1,200 thing.It's extremely frustrating and disappointing. I REALLY wanted for the Spectre x360 to be my laptop (especially considering there's no other 2-in-1 out there that looks this good and is priced as nicely). Looks like the Lenovo Yoga 720 is next on my list. Just wish it had IR cameras for facial logins.

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Hi all!
 
Get-SpeculationControl seems to check for Meltdown (CVE-2017-5754) and only part of Spectre (CVE-207-5715) - not CVE-2017-5753. Any insight into how to check for this other part of the Spectre vulnerability? Or why it isn't addressed by this check? Are the fixes redundant?
 
Thanks in advance folks!

Answer:Meltdown/Spectre: Get-SpeculationControlSettings not checking for CVE-2017-5753?

The main goal of this PowerShell script, is not to test if your CPU is vulnerable or to test if the patches have been installed. The main goal is to check if the mitigations are active.
 
The mitigations for CVE-2017-5754 and CVE-2017-5715 are configurable (can be enabled or disabled via registry: https://support.microsoft.com/en-za/help/4072698/windows-server-guidance-to-protect-against-the-speculative-execution), and mitigating CVE-2017-5715 requires a microcode update.
 
The mitigation for CVE-2017-5753 is not configurable, and does not require a microcode update.
 
If the Windows patch for Meltdown/Spectre has been installed on your machine, then mitigation for CVE-2017-5753 is active.
 
https://support.microsoft.com/en-za/help/4074629/understanding-the-output-of-get-speculationcontrolsettings-powershell

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Great laptop, put it through a lot of testing in my first weekend of owning it and I'm quite pleased overall. This issue has nothing to do with the laptop itself but rather the included sleeve, which I'm also pleased was included as other brands/models I checked out did not include a sleeve. However... it smells really awful.  I mean it's really an exceptionally terrible rubbery type odor.  And it's not as if it's only when I put my nose up to it or even handle it.  It can just be sitting a few feet away from me and I smell it.  I tried washing it by hand, figuring it's just an extreme example of factory chemicals or materials not being completely washed away before packaging.  This act may have reducded the smell by 20-25%, but the stench was still very noticeable so I put it through a wash in the washing machine.  Again, it's possible it's reduced the smell down to 50% of what it started as, but it's still pretty ridiculous how bad this thing smells. Has anyone had the same experience?  Have you had better luck in removing the smell?  I'm sure someone will suggest that it's free and maybe not worth the effort and therefore to just look into a different sleeve but I like it aside from the odor and would like to be able to keep it for some extra protection / padding even once I decide on a method for carrying the device around if possible.  But it will not be worth it if I can't get rid of the odor.
... Read more

Answer:Brand new HP Spectre x360

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.Thank you for visiting the HP Support Forum.

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I have a Spectre x360 with windows 10. It freezes several times a day, especially after I put in on sleep, what can I do?

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Hi, just ordered the Spectre x360 after a lot of googling around about it's active pen support.  I haven't been able to find the official "HP Active Stylus" in my country (Norway), which I've read quite a bit of negativity about anyways, however I found one named "HP Pro Tablet Active Pen" (K8P73AA) which according to a reply by an HP employee in an older thread (http://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Questions/Spectre-x360-Active-Pen-Stylus-C...) is supposedly supported by the Synpatics digitizer in the x360. The official documentation however, has no mention of this. I've also read an overwhelming amount of feedback that a recent firmware update disabled the support for the Dell stylus which many apparently found success in, so this is another reason I am uncertain. Could this update have disabled the support for the other HP styluses as well? Before i go out and spend a lot of money on this pen I was wondering whether someone has tried the HP Pro Tablet Active Pen themselves on the x360, or whether any HP employee could confirm this compatibility. Again, this is the black stylus (K8P73AA) (http://www8.hp.com/us/en/products/tablets/product-detail.html?oid=7530365) im looking at, not the silver/white one found here: http://store.hp.com/us/en/pdp/hp-active-penThe lack of synaptics-supported styluses (and documentation thereof) was almost a real deal-breaker for me since im going... Read more

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Hello I was just wondering if its possible to upgrade the ssd of this ultrabook? I looked online for some asnwers but couldn't find one, so I decided to just ask here.











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Answer:SSD upgrade for spectre x360

Yeah but it is not easy and will jeopardize the warranty. See pages 32-33 of this Manual, which is the closest thing out there for your Model: Service Manual

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Hello,my spectre x360 touchpad stopped working suddenly. There is no pointer seen on screen and no response from touchpad no matter what i do. When i plug a wireless mouse, then the pointer shows and the mouse works. The touchscreen works fine. The synaptics smbus driver says its already updated and i didn't want to uninstall it in case i made things worse. Does anyone know whats happening with my laptop? Thank you

Answer:Spectre x360 touchpad

Hi.Welcome to the forum cookiesnmilk.Download and install drivers for your computer:Software and Driver DownloadsTroubleshooting Touch Screen IssuesFind and fix problems with devices and hardware Press the icon""to say thanks, Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.





Apart from participating in the forum of Hp in English and Portuguese, I am one of the main authors of solutions in the forum in Spanish.

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Greetings, I just bought the HP spectre x360 with the i7 processor, and I've tried over 100 times to register a right click on the trackpad and it has failed to do every single time. I have read several articles complaning about the width being the problem to the right click, but mine has failed to register. period. I went into the control panel to try to disable it then enable once again in hopes to it working, but nothing has changed. I have only been able to register a "right click" by holding down on the touchscreen which is fairly inconvienent. I would like to see this problem fixed because I do enjoy everything else about this laptop, but that is a major flaw for me. Thank you.

Answer:spectre X360 trackpad

Hello, When did the issue start for you with the right click funtionality problem?




I am an HP employee.Make it easier for others to find solutions, by marking my answer ?Accept as Solution? if it solves your problem.

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I bought my spectre X360, 4 days ago and I am facing with a weird problem. My labtob clicks by itself and even the cursor jumps by itself from one point to another point. Please someone help me

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Hi all, I've had my laptop for around 1.5yrs now but it recently stopped working and does not switch on. Pressing the power button causes the caps lock light to flash 5.3 (and the F5 keyboard light stays on constantly). After a few minutes, fan whirring noises can be heard but the screen remains black. I've followed all of the offered the troubleshooting steps (hard reset; attaching to external monitor.. etc.) but to no avail. 6 months over warranty and I'm incredibly worried and frustrated given the prevalence of similar issues with the Spectre x360 across the forum and given this was my first laptop purchase after much scrimping and saving. Was anticipating using this for at least 3 years and the experience has made me wary of what I believed to be a reputable and trustworthy brand. Echoing the thoughts of others with similar problems, I'm hoping for some resolution to this detrimental problem that does not push the price of purchase given that this appears to be a problem across the product! 

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My Spectre X360 is becoming extremely warm in the bottom upper left. It is to warm to have on my lap and I am worried about the computer becoming too hot. The laptop was bought only a month ago and I have yet to use it for any extensive purpose. Is this just a problem with this model or just mine? And is there anyway to fix this or will I have to buy an external fan?

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Like several others on this Forum, I came home to find my Spectre x360 laptop shutdown, and it won't turn back on.  I tried using my spare charger to no avail.  I called HP.  The support guy told me to try holding down the windows keyand the V key together, and trying to turn it on again.  No dice.  My warranty expired last year.  $659.99 without taxes to fix it! I could buy a new computer for that kind of money.  Very frustrated to see that so many other people are having the same problem. Although I loved this computer up to this point, I will not buy another HP.

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I need to upgrade ssd to 512gb, have seen posts on other variants but dont know how important the 4050na number is? Also most posts were about a year old and so i wondered if anyone had more uptodate experience? The Samsung seem to have many models, just paying more for faster read/write speeds but dont know how important this is and whether machine can support any or all of these speeds?

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Hello, I just picked up a refurbished HP Spectre X360, and I have a question about the fan noise. My fan makes a whistling sound when it picks up speed.  It's normally not on, and only cranks under heavy load, but there's definitely a whistle.  I'm just wondering if this is normal or not.  I have the opportunity to return this unit if it's not normal, but so far it works really well.  I have no problem with "whooshing" or air blowing, but the whistle kind of stinks to hear. Any thoughts?

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I have just bought a HP Spectre x360 - 15-bl000na and was wondering which Stylus I can use? It is the 15 inch 4k screen. Cheers.

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Hi, Does the HP Spectre Pro x360 G2 have palm rejection/active digitizer? If so, what is the best stylus to use? Thanks

Answer:HP Spectre Pro x360 G2 Stylus

Hi, The following one may help:    http://store.hp.com/us/en/pdp/accessories-88342--1/hp-active-pen Regards.

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Hello ,First I want to say that I tried contacting HP sales in 5pm they said that they are working from 8am to 2 am which is already a warning sign ...I am planning on buying HP Spectre x360 ash silver.I love how it looks and also the performance is really good for the money.My concern is that I have read so many complains of cracked screen from itself ( design flaw or uncalculated pressure on the screen or heating up too much , something is causing the screens to crack ...) Hp hasn't made official statement on this issue and so far I understood that the warranty doesn't cover it.I don't want to spend so much money on something that will break from itself and the warranty won't cover it.Is there someway to include this issue in the warranty before buying the laptop?

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Hello I would like to use an HP for my work laptop, howver it needs to have a TPM chip. Do any of the black/copper Spectre X360s have a TPM chip. Especially these models: 13-4116dx Or one of the new 13 models - although not happy 13s dont come in black only silver. HP Spectre x360 13-ac075nr (New Model) Thanks

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Hi All,I have a Spectre X360 (13-4014TU)  that runs the Intel i7-5500U , 256GB ADATA SSD, 8Gb RAM and Win 10-64. It is a great little unit and has become my main work horse for my business. As I am running out of Disk space, I wanted to upgrade the SSD to 512GB but I have noticed that Intel have launched a 540S Series 1tb M.2 drive for a little bit more than the cost of the Samsung 512gb  unit. However, I want to know if the upgrade will work before I invest the $ required. The two questions that I can't get an answer to are:1. The intel unit is double sided. Its thickness is 3.58mm  compared to the 2.32mm thickness for single sided SSD - WILL IT FIT in the X360 ssd gap? 2. Will the  BIOS of the x360 address the 1tb memory? The x360 has the F.32 BIOS running on the 802D 58.51 system board. Has anyone else experienced fitting a 1tb to an X360? Any recommendations? ThanksFrank

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I received my Spectre some two weeks ago and I started only to gave name and password, change keyboard to UK and then left to charge the battery. Now I try to use it, and I forgot the the password and the hint leads to nothing, what can I do?  Hard reset does not works.... Thanks for your help

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When I try to turn on the laptop and press the power button it just blinks once and then nothing happens. I tried holding it for 15-20 seconds already and it's a spectre so it has a built in battery that I can't take out. Please help

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My spectre x360 is the skylake version and came with an m.2 ssd that supports sata 3. Does anyone know if the laptop would also support an NVMe ssd?

Answer:NVMe for my Spectre x360?

Hi, I think HP has stopped publish Maintenance and Service guide for this series but from my record, it only supports Support for single PCIe / SATA M2 solid-state drive configuration as storage (scope M2 2260/2280 DS solid-state drive) in the following configurations:? 256-GB solid-state drive self-encrypting drive (SED) supporting multi-level cell (MLC)? 180-GB solid-state drive supporting MLC? 128-GB solid-state drive supporting MLC Regards.

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i have a yellow exclamation point next to my Realek HW audio codec. I tried rolling back the driver to 6.3.9600.119 but still no sound  I tried downloading driver from HP support but was stuck in endless loop of uninstall old driver and reboot and then stiil got same dialog popup of a "two part process." i still have no sound via speakers or headphones. I did not recently install any new software.

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Recently got a brand new Spectre X360 notebook from Dubai. Unfortunately the Sound does not seem to work. Any advise on how this may be solved or what the problem maybe? Would I have to return the laptop to Dubai for any repairs or can it be sent to anywhere in South Africa?

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I am wanting to buy a spare charger for my HP Spectre X360 2 in 1 AC002na but cannot tell from looking at the original the part number or specification I need. The writing is too small and light for my eyes. My laptop was purchased new a few weeks ago so is the latest model. I have looked in the HP spares shop and cannot determine which one is appropriate. Kindly point me to the correct item. As an alternative would it be OK to use a USB-c male to USB-c male cable plugged into a third party wall socket with a USB-C female connector? Thanks for any help Regards Sherman39













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Answer:HP Spectre X360 - 13-ac002na

No it will not charge from a wall socket like a cell phone.  These are the proper power supplies: 65-W adapter, USB Type-C, nPFC, 3 pin 860209-85045-W adapter, USB Type-C, nPFC, 3 pin 860210-850 Are you in the UK?  https://www.amazon.co.uk/HP-Adapter-Retail-V5Y26ET-ABB/dp/B01FUC0IJ0/ref=sr_1_6?ie=UTF8&qid=1493467524&sr=8-6&keywords=HP+USB-C+45w If this is "the Answer" please click "Accept as Solution" to help others find it.   

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Not sure exactly where to put this but here goes. Recently registered for a HP Student account to get a student discount on a new laptop. When on the student store home page there's a section for new student deals/offers which lists the HP Spectre 13-4108na x360 (i5-6200U, 8GB RAM, 256GB SSD) as being £799 with £100 off. Problem is when I click to view the offer in the store or to shop for the offer I can't find it anywhere in the presented list of laptops, it just doesn't make sense to me that the product is listed and advertised as being on offer if I can't actually purchase it ...

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The area around my touch pad creaks with just the weight of my palms. I've tried unscrewing and rescrewing the t5 screws on the backplate, but the creaking problem still persist. 

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Question: Dead Spectre x360

My Spectre x360-13-4005dx went dead yesterday. It was fully charged adn plugged in, I was working, and then black screen. No response from any reset actions. No light when depressing the power button. No light from plugging in.  It is only two years old and gently used. From brwosing teh forum, this seems to be a widespread issue, bordering on a lemon. What is the fix? 

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I have had my X360 for about a year but just recently it's really running hot after a short time of use.   I have turned it completely off overnite instead of putting it in sleep mode and it still runs hot.   I have it currently leaning so there is absolutely nothing blocking the vents in the back and it's still super hot.   What am I to do to cool it down and is there something that HP is doing to fix this issue?

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