Computer Support Forum

LeNovo Flex 3 1480 - Keyboard and touchpad issue after Windows 10 boot up

Question: LeNovo Flex 3 1480 - Keyboard and touchpad issue after Windows 10 boot up

I have a LeNovo Flex 3 1480 [80R3] for about a year with zero problems. The only modded thing is a Sandisk 480gb SSD drive, with a Windows 10 installation from scratch, installed in the very first day I bought this machine. I was running Windows 10 version 1607 normally, and really enjoying this machine, but since last week when I was booting up, the machine freezed at bootscreen (the one with the lenovo logo) and then restarted showing the message "Preparing Automatic Repair" that took almost a whole day to pass. The repair never happened and I had to use the option to reset windows maintaining my personal files. After this everytime I boot up, windows 10 take up to 10 minutes to boot, and my keyboard and touchpad won't work, leaving me with only the touchscreen option. I've been through a lot of different solutions attempts:- Upgraded BIOS to the latest version (Lenovo colored logo at bootscreen)- Uninstalled KB and Touchpad drivers manually and reinstalled with Lenovo provided drivers, and also repeated the procedure with Windows Update drivers.- Disabled the fast startup option- Done the 15s procedure with the power button- Deattached the battery plug for some minutes and reattached- Checked (unplug and replug) both KB and Touchpad flatwires- Reinstalled the latest Windows 10 version 1703 from scratch None of the solution mentioned above worked for me. KB works perfectly in BIOS, and even when booting up I can change de backlight settings using Fn+Spacebar, after Windows 10 have booted is not possible to change backlight settings anymore, like it has freezed. Keyboard drivers are installed and running fine looking at device manager.Touchpad drivers are not ok, there is a "Lenovo pointing device" entry with an exclamation mark that stays hidden at device manager, and none of my attempts to correct it have worked. External USB KB and Mice work fine. Please, any suggestions? Tired of having this expensive "paper-rock" at my desk.

Relevance 100%
Preferred Solution: LeNovo Flex 3 1480 - Keyboard and touchpad issue after Windows 10 boot up

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: LeNovo Flex 3 1480 - Keyboard and touchpad issue after Windows 10 boot up

Adding some info after some new research.Will try other 2 slightly different options:1) 15s power button trick with battery and charger unplugged2) Installation of LeNovo provided Intel ME drivers, read some info that it might interfere at the keyboard and mice functionality. Actually I'm running Windows chipset provided drivers.But still in doubt, which available driver should I install? There are 2 available.1) Intel ME Driver 63.6 MB Windows 10 (64-bit) 11.0.0.1176 - Release 30/8/20162) Intel Management Engine Interface Driver 81.5 MB Windows 10 (64-bit) 11.6.0.1015 - Release 29/11/20163) Both drivers, in release date/version ascending order.

1 more replies
Relevance 75.98%

Hi, I recently purchased a refurb Lenovo Flex 3 1480 model and I am starting to see problems with the display that others have noted on here.  It sometimes flickers on and off and occassionally completely turns off and will not come back on without a restart.   So in troubleshooting this issue I have upgraded my BIOS to version DCN32WW from DCN28WW.  This was more difficult than it sounds because for some reason the PC identified the older DCN28WW as the newer firmware.  I had to override the setting in the BIOS to allow it to install the "older"firmware DCN32WW.  Made no sense. The latest thing I am trying to do is update the Intel VGA 520 display driver to the latest version published on 7/16/16 ver. 20.19.15.4454.  I downloaded the installer from the Flex 3 1480 section of the suppport site. When I try to install it, however, it tells me it is not compatible with my device.  I have tried uninstalling the driver and then installing the newest one and it still won't install.  The driver currently on my machine is 20.19.15.4364.  Can someone explain why I cannot get the newest display driver to install on my laptop?

More replies
Relevance 92.25%
Question: Lenovo Flex 3-1480

Need Some help to try understand what really went wrong. My Girl Friend was using the laptop good, This is just some months old. She left it on over night, the next day it had issues then when we finally got it to power on it would not start properly. It goes in to bios to ask to select the hard drive to start. All it does it come back to that same screen even if you try to boot from a USB drive it would come back to the screen to select boot option. Has any face such similar problem and wish to guide me to help rectify please. Or anyone with advice for such issue, will appreciate your tips.

More replies
Relevance 91.43%

Hello everyone.I got this laptop since this xmas  include thi webroot security anti virus . I installed it few days ago anf it worked normally. I dont know how it happened today when i turn laptop on,  the laptop is on with black screeen and some words said 100% the system memory tested  ok.  Please see the attach and please do help. Thank you and appriciated alotttttAmy


























IMG_0416.JPG ?718 KB

More replies
Relevance 90.61%

Hi there, I got the problem, that my keyboard and touchpad are not working any more for me. There are some keys, which are still working. These are:- brightness FN keys- light on/off from my screen FN- airplane mode FN key I am using Windows 8. Also i restarted serveral times but no sucsess. My laptop is retty new like 5-6 Month oldplease help me! greetings zunv  PS: I would be very happy if i can write my question in German, to negate communication issues which may happen.Also i am not sure if my question is in the correct Forum. Apologize if its not.

Answer:lenovo flex 15 keyboard and touchpad not working

Hi zunv,
 
you could ask your question in the German forum, select Deutsch in the "support in other languages" menu at the very top of the forum or click the link in my signature.

1 more replies
Relevance 90.2%

Just got this really awesome Skylake system. While closing or opening the screen, I can clearly see the bottom corners of the screen brighten, as if the screen is getting pressure there. Is this a bad frame design? Do you think this will badly affect the screen in the long run? Thanks for any input.

More replies
Relevance 90.2%

My laptop will not stay powered on, it will start up but then the fan will kick on really loud and turn off, won?t stay on for more than a minute. No way it can be getting over heated as I have it sitting on a desk and hadn?t even been using it for a minute before it started doing this. Need to figure out how to fix this issue. The computer is less than 2 years old. 

More replies
Relevance 90.2%

Hi everyone, have a Lenovo Flex 3 1480 that is out of warranty (2 years old) and this week it started flickering when charging.  So I tried another charger, same thing, tried another battery... which actually is a higher charge and doesn't flicker from charging to not, but won't go above the % it was already on.  I've fiddled with tons of programs and googled the heck out of it.  Has anyone had a fix for this without replacing the entire motherboard? It also doesn't appear to charge when off. thanks!

More replies
Relevance 90.2%

Has anyone had problems with the screws loosening from the bottom of their laptops and falling out?  I have a Lenovo Flex 4 and have noticed the screws are problematic.  I am going to call Lenovo and request replacements.  Hopefully, Lenovo will respond quickly and send them out quickly. 

More replies
Relevance 90.2%

I purchased a Lenovo Flex 4 1480 about a month ago and just recently made the transition from my old laptop. I love this laptop but I am encountering some speed issues with it. Some apps are taking a while to load, but what is the most frustrating is using the web. Web pages on all browsers are taking somewhere between 8-10 seconds to load, and with this machine running a Core i7 7500U processor with 8 GBs of ram, I know this is not right (my old laptop loads pages much faster than this!!!).  I was wondering if this is just some driver problem or I should bring it back to where I bought it since it is still under warranty. Any input would be great! 

Answer:Lenovo Flex 4 1480 Speed Issues

Hello KKHTThanks for using the Lenovo forums.Try to download the WiFi and Chipset drivers for the unit from the support page.
 
Make sure to reboot after an update on the unit.
Have you by any chance installed anything that could potentially be interfeering with the system operations? Recent update perhaps.
 
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

1 more replies
Relevance 90.2%

My laptop will not charge. Well, the charging indicator flickers, and when I try to charge it and get it working, the percentage will stay at the percentage it was when it started charging.  I had it plugged in two nights ago, while using it, and I heard a pop and saw the charger move in the outlet. That's when the problem occurred. I can't even use it, which is a problem because I'm in a high school where one to one is a thing. My warranty is expired, so please help! Any help or advice would be appreciated. Thanks!

More replies
Relevance 89.38%

HELP. My keyboard and touchpad stopped working. Laptop is brand new. I checked Control Panel > Device Manager and system says both of them are working fine. Drivers are also updated.I`m typing with an external keyboard and mouse. Touchscreen and touch-keyboard work both fine. Is there anything I can check in the OS to verify what is going on? Maybe I turned off something. It's a mistery, laptop is brand new.Thanks in advance!!













Solved!

Go to Solution.

Answer:Lenovo Flex 2 14, Keyboard & Touchpad stopped working

Found the solution (customer support gave it to me):Hold the power button for 10-15 seconds and turn the laptop back on. The keyboard and touchpad worked again.

1 more replies
Relevance 89.38%

I have a Flex 3-1480 Laptop running windows 10.  When I click on the Xbox app, I get this message "We are unable to sigh you in at this moment.  Try again later."  When I try to use Microsoft solitaire collection and it tries to connect to Xbox, I get "Sign in error" with the error code 1170000.  I can play as a guest.  I have tried following all the recommendations to fix this error code without success.  I have an Acer laptop running window 10 and have no problem getting to the solitaire collection either through the Xbox App or through the start menu.  The firewall settings on both laptops are the default settings.  Any advice? Thanks!
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

More replies
Relevance 89.38%

I recently bought the Flex 4 14 inch laptop and I noticed that the fan on the laptop loudly is always running, even when I'm merely browsing through the web. In task manager my cpu usage is usually 5~15%. Is there anyway I could get the laptop to be quieter?

More replies
Relevance 89.38%

I just purchased the Lenovo Flex 3-1480 yesterday.  So far so good in my initial observation of this 2 in 1 laptop. Except for the wifi. We have the AT&T gigapower speed with the Pace router with 2.4 & 5 ghz wifi dual modes.  I checked with AT&T and they advised that different devices can have different speeds if the hardware or drivers are old or not up-to-date.  AT&T has stated that everyone won't get 1ghz speeds (disclaimer says up to 1ghz).  So, I have another Lenovo 540w laptop that I use for work and it is getting 330 mbps download speeds for the 5ghz wireless and 500+ mbps download when connected with the ethernet cable to the router.I connected the Flex 3 directly to the router with the ethernet cable and tested at speedtest.net and received 320 mbps download speed.I went to speedtest.net and ran a test on the wireless and the best I could get is 30 mpbs download speed.  I noticed that the flex 3 would only connect to 2.4ghz.  When I tried to connect with 5ghz, I received and error that it would not connect.  So I searched on the Lenovo website for updated wifi drivers and found newer drivers.  My current driver was for Intel AC-3165 dual band wireless adapter version 18.12.1.2 date 7/29/2015.  I dowloaded and installed version 19.10.0.9 date 9/28/2016, rebooted and saw some improvement. I was finally able to connect to 5ghz mode and the latest speed test was 89 mbps download speed.    So I started... Read more

More replies
Relevance 88.56%

?I bought a laptop, Lenovo flex -1570 from US through amazon.com, for my father's birthday present. Thanks for ruining it in a way that I could have never imagined. In just 2 days of laptop usage, the mouse pad has come out. The amazing service center in India (ticket no. HT014716010) said that the glue that held mousepad to the laptop "WASN'T STICKY ENOUGH" and added that they do not support this laptop as its "international warranty" is limited to US and China and I need to take it to your US service center to fix it. $619 laptop, 2 days, and it is nothing more than a junk box to me. As a birthday present I have gifted my father nothing more than added tension and thanks to you guys for making that happen. Attaching a pic for your reference. ?

More replies
Relevance 88.56%

Hi guys,I recently bought a lenovo Flex 2 -14" one. It's been almost two weeks now, and I suddenly face this problem.The keyboard and touchpad together keeps getting disconnected at times. The backlight also keeps blinking when turned on. During that time, I am not able to receive any response via the touchpad and keyboard. It's like a loose connection. Keeps turning on and off!!Please help me out asap!Thanks













Solved!

Go to Solution.

Answer:Lenovo flex 2 -14 keyboard and touchpad giving irregular response

Hello, looks like i found the solution! I recently came across another post in this forum, where the user had reported his g5050 showing similar symptoms like mine. A lenovo admin had suggested that it might be due to excess charge stored on the laptop, causing the whole f the keyboard and the touchpad to act like its loosely connected. Solution:As soon as i find my laptop fully charged, immediatley i took off the power plug going into the laptop!And now, its all working fine! 

3 more replies
Relevance 88.56%

I recently brought a Lenovo Flex 3 1480 model (Windows 10, i7-6500U Processor). Everything worked fine except the Wifi which was extremely slow(2Mbps). The Dowload speed for my other HP laptop that was 20Mpbs!. However when i connected by flex 3 machine to the LAN cable, it was able to give me 20Mbps download speed. I decided to get my laptop replaced. I got my replacement laptop yesterday and it has the same exact Wifi problem.  Troubleshooting steps that I tried:1. Updated the network card drivers2. Uninstalled and reinstalled the atheros driver software Is anybody else facing this issue? Please let me know if there are any solutions for this problem.

Answer:Flex 3 1480 Wifi issue: Extremely slow! Please help

I'm having the same exact issue. I know it is a hardware issue because the problem persists after I reinstalled drivers, and even the OS. I ruled out router issues because my other wireless devices function just fine. 

3 more replies
Relevance 88.56%

I purchased a Flex 3 through the Lenovo site for a black friday special and have been having severe problems with it ever since. I'm really at my wits end with what to do with this machine. Sporatically, my physical keyboard and trackpad will stop working and the issue can't be reset until I let the unit battery drain and die. This is no way to use a laptop. I can not figure out a triggering issue for it, it happens randomly.  I have called the tech support hotline 3 times and tried chat twice and no one has been able to help me resolve this issue. The tech support personnel have been extremely unhelpful and have talked over me when I attempt to explain what is going on, and refused to transfer me to another associate or escalate my issue to a supervisor. I feel like I was sold a defective unit.  What can I do? 

Answer:Ongoing issue with Flex 3 1480 Model 80R3

If it helps, when this happens, my fan runs constantly. The air coming out is not hot. 

5 more replies
Relevance 88.56%

I have a Lenovo Flex 3 1480 with Intel I7.  I was getting a message that says "plugged in charging" but the battery charge was staying at 60% and not increasing. Lenovo techs said the battery must be bad so I ordered and installed a new, Lenovo brand battery.  I get the same condition... placing the cursor over the battery symbol gives a status message of "40% available, plugged in, charging" but the battery charge never increases, even after shutting off the computer down and leaving it plugged in overnight. The laptop was a year old and therefore out of warranty last November, 2016. HELP!

More replies
Relevance 88.56%

My Flex 14 1480 is a week and a half old when the system update application prompted me to update my BIOS. As i recall it wanted to update my bios from 1.04 to 2.0 I clicked yes, and the bios update ran and initiated a restart of the computer. Unfortuatnply now my computer does not start up and i am greeted to LEDS being on but a black screen without a lenovo logo.  I then tried to go on the Lenovo website and for the bios version that i just installed, there is no 2.0 version listed, specifically 2SCN20WW. There are no bios updates period. Was this update pulled, and if so what can I do to recover it so it boots again.  http://support.lenovo.com/us/en/products/Laptops-and-netbooks/Flex-Series/flex-4-1480?tabName=Downlo...  thanks

More replies
Relevance 88.56%

Hi im trying to flash my bios, I need either the wps file or the iso file please help.

More replies
Relevance 87.33%

I have a Flex 4 1480 Signature Edition ideapad 80VD0007US and I'm trying to update the BIOS via the System Update utility.  When I choose to install the suggested update for the BIOS I get a message stating that this BIOS is only for "510S14IKB 310S15IKB YOGA 510-14IKB YOGA 510-15IKB" - none of which is my machine I'm pretty sure.  What can one do to find the correct BIOS and update it if the System Update utility doesn't give you the correct one?
 
The Lenovo Settings utility says that my BIOS is currently: 2SCN23WWV2.03
 
Thanks for any help!
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

Answer:Flex 4 1480 - Incorrect BIOS in Lenovo System Update utility

Welcome to the Lenovo Community !
 
Sorry to hear of the difficulties you are experiencing.  The warning message you are receiving during the update is partially correct.  Your model should have been included in that warning since that BIOS update covers all the models listed.   Here is a full description from the BIOS update's README file....
 
Flash BIOS update - Flash from Operating System version for ideapad 510S-14IKB, 310S-14IKB, 310S-15IKB, Yoga 510-14IKB, Yoga 510-15IKB, Flex 4-1480, Flex 4-1580Version 2SCN25WW(V2.05)Applicable OS Win10
 
I would try the upgrade again and click to proceed.  Otherwise here is a direct download link to that BIOS upgrade from the Lenovo Download Library for your model....
 
http://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/FLEX-SERIES/FLEX-4-1480/downloads/DS...

1 more replies
Relevance 83.23%

Keyboard is turning on and off when in normal laptop mode. the switching on and off is as though laptop is switching to tablet mode/ being turned. I think it may be loose keyboard wires. This started recently and can't relate to any software change or incident to system. Keyboard works fine when raising the laptop with a thumb while on table or plain surface.See the video I uploaded of the issue https://www.youtube.com/watch?v=vbdehSyYGpg 

More replies
Relevance 81.18%

Just installed Windows 7 on my Flex 4 1480. Found all the drivers, but need to make the touchscreen work. Tried to look up the HID input drivers for the screen, but havent had any luck. Any tip? Thank you in advance!

More replies
Relevance 81.18%

About three days ago my Flex 3 1480 stopped charging its battery. This message appears above the taskbar battery icon:  ?0% available - plugged in, charging."  The computer now only comes on with the ac power adapter plugged in. I have used another adapter (identical specs) with the same negative result on my computer.  My adapter works fine on the other computer. These are fixes recommended at various internet sites that I have tried without success: System restore to a point several days before problem appeared.Uninstalled both battery drivers in Device Manager and restart reinstalled - three times. The battery is internal so I would like to fix without having to remove the battery if possible. Resetting the battery and resetting the bios are on-line recommendations that I don?t really know how to do safely. In searching the Lenovo site, I have been unable to find this problem addressed. The Lenovo Vantage Hardware Scan shows all in good order ? the battery itself is rated Good. The Flex 3 is 2 years old and is now out of warranty. Any help to correct and get the battery charging would be appreciated. Thank you, GB

More replies
Relevance 77.9%

Hi, I hope you're doing well. I recently upgraded my Lenovo Flex 2 (15 inch) notebook from Windows 8.1 to Windows 10. After upgrading, the right click button on my touchpad stopped working. Suspecting a driver issue, I uninstalled the driver to allow the default Windows driver to take over. The right-click button started to work again, so it's not a hardware problem. However, the touchpad, in general, became erratic and difficult to use. I then downloaded the latest Lenovo Flex 2 touchpad driver for Windows 10. However, the touchpad returned to the way it was after the upgrade and the right-click button does not work. Please help me with this. I need my laptop to function properly during my travels. Kind regards, Ash













Solved!

Go to Solution.

Answer:Lenovo Flex 2 - Upgrading to Windows 10 Disables Right-Click Button on Touchpad

Since nobody in the Lenovo community answered this, and Customer Support refuses to provide support for their own drivers (without charging you $70 for Premium Support), I will post the solution that I found on my own, so that other innocent customers can be helped. Uninstall the touchpad driver from Programs & Features, then download Windows 8.1 version of the touchpad driver (Bay) from the Lenovo Flex 2 drivers page. Install it and it will work perfectly on Windows 10 (unlike the Windows 10 driver). Enjoy. Ash

1 more replies
Relevance 77.08%

I have 8 Flex 4-1480s, and all of them are showing the same issue. Before the Windows 10 creators update, they were all great. However, after the upgrade to creators, and then confirmed again after fall creators, the SSD speeds have tanked. I have verified this through both hard drive speed tests, and specific applications are orders of magintude slower then other systems with similar specs. The easiest test for this is to download the latest Arduino IDE from the windows store, and compile an empty project. On a fully working system, this should take less then 10 seconds. However, on these systems specifically, this takes about 4 minutes. I can observe the same thing compiling a simple C++ program using Microsoft Visual Studio. I tried contacting support, and the only suggestion from them was to perform a refresh, which we have attempted multiple times, and this does not help. Has anyone else seen this issue, or have a suggested fix? Tried reinstalling from fresh, checking all the page file settings, making sure the hard drive does not shut off, and many other things. During this whole time, task manager shows disk usage as 0.1%, and I've never actually seen it go above that number in all my testing.

More replies
Relevance 77.08%

Purchased Online and Received Lenvo  Y500 Laptop this last week.   Like the Laptop but encounterd the very annonying Keyboard and TouchPad problems. Keyboard - Randomly generates 2 characters for  a key pressed.TouchPad - Cursor jumps and all kinds of things happens that I do not intended. Called Tech  Support last night - Mon, Apr 22.   Tech verified it is an  issue and created a CASE #.I have tried to call POST SALES to initiate the PRODUCT RETURN,  but nobody picks up the phone. Though  I got the Laptop few days earlier,  their WARRANTY start from the date I initiated the sale.  I am desperately trying to return before, I run  out of the warranty period. Any suggestions on what to do next. Thanks...

Answer:Lenovo Y500 Keyboard / Touchpad Issue and How to Return the product

hi Y500USA,
 
Welcome to the Lenovo Forums.
 
The Lenovo Y500 issue that the lenovo tech. is referring to is probably this thread.
 
Usually, every vendor has specific period (may vary from 7 days up to a month) where you can exchange/return a product if found defective. If you're still in between this specific period and you purchased the unit directly from Lenovo, you may try to call lenovo sales at these specific hours to raise your concern
 

Post Sales InquiriesMon-Fri 9am-7pm EST
1-866-428-4465

 
Please have the case # (that the technician gave you) and your order number ready.
 
 
 
Hope this helps 

8 more replies
Relevance 74.62%
Question: Flex 3-1480

Hello!1. I would like to know is it possible or not in Lenovo flex 3-1480 add more memory. It is installed 8Gb of memory, i know, that CPU supports up to 32Gb. Many scanning software show, that there are 4 slots for memory. When i opened back cover of the laptop, could found no one RAM memory =) As i know motherboard can support up to ?? 32Gb DDR 4 too.2. There are some problems when i try to the sleep mode, it wakes up at the same time. The same problem with hibernation mofe. Can somebody advice something with these problems?

More replies
Relevance 73.8%

Hello,Recently, I purchased Lenovo Flex 3 1480. I would like to install a second SSD (Samsung 850 EVO 250GB). Is it possible? Thank you for your help.Kind regards.

More replies
Relevance 73.8%

Hello all,     I am strongly considering purchasing a Flex 4.  This model in particular:https://www.microsoftstore.com/store/msusa/en_US/pdp/Lenovo-Ideapad-Flex-4-1480-80VD-Signature-Editi...I know the processor supports virtualization, but I'm unsure if virtualization is enabled in the bios or if it is supported by the Motherboard.  Can anyone provide an answer so I can pull the trigger on this thing?  I need it as a lightweight mobile web development PC.

More replies
Relevance 72.98%

I have he flex 3 1480 with 8gb of RAM and have been told I'm maxed out (not happy)Is the 8gb soldered in?Can it be swapped out for more? 16gb?  32gb?If so, do you have a manufacturerer and part #? THANKS!!!

More replies
Relevance 72.98%

I Have a problem , My laptop screen goes black alot without any reason which require my to force restatrt the machine and caused my to lose alot of important docs I was working on.does anyone faced this problem before and would know what could cause this and if he/she has a solution??sometime it frooze while I am working on Word or Excell and restart the screen (with a message that the driver stopped working and recovered successfully . If anyone can help me with this would be perfect  Thanks for your time

More replies
Relevance 72.98%

can some one tell me what the max memory willwork in the flex 4 1480 ?Thank you

Answer:maximum ram upgrade flex 4 1480

According to the Platform Specifications for that system, the maximum supported is 16GB max / 2133MHz DDR4, dual-channel capable, one DDR4 SO-DIMM socket. Lenovo Flex 4 (14 inch) Platform Specificationshttp://psref.lenovo.com/syspool%5CSys/PDF/Lenovo%20Laptops/Lenovo%20Flex%204%20(14%20inch)/Lenovo_Fl... Crutial Lenovo Flex 4 (14-inch) compatible upgradeshttp://www.crucial.com/usa/en/compatible-upgrade-for/Lenovo/flex-4-%2814-inch%29 Cheers,

2 more replies
Relevance 72.98%

Laptop display turns off randomly, also sometimes the display fades to white, or the blacks on the display appear as red, or sometimes there are just weird line patters. The system is still on, occasionally putting the pc into sleep mode then waking it up can turn the display back on, but it usally just turns back off either immediately or after a few minutes.   In fact it just turned off the display and I am having to extend the display onto another monitor right now. This has been happening for months and putting it in tablet mode seemed to help, but recently it happens with such frequency that the computer is nearly unusable I have run diagnostics and it says everything is ok.all updates have been done as wellI have also tried disabling each of the graphics cards one at a time with no effect any ideas


























IMG_3028.JPG ?5424 KB

More replies
Relevance 72.98%

Hello, I have had this Flex3 since March (6 months)I have had a few problems arise that have been addressed here.The latest problem is my screen flickering.I was watching a live service and the screen started to get darker and the edges had a green look to them and the battery, wifi, click etc on bottom right were broken lines  ( if that makes sense )It took 4 times to restart. I just kept restarting, but the same things were open.It FINALLY did restart and the programs closed, but I still have this flickering screen.It no longer has the tint to it but still flickering. Just wondering what I should try to get this to stop. 

More replies
Relevance 72.98%

My brand new Flex 4 1480 won't start. After plugging in the AC power, the battery status indicator light next to the power jack turns on and stays solid white. But when I press the power button, the keyboard backlight turns on then off again and the power status indicator light next to the power button blinks for 5 seconds before turning off. The screen stays dark the whole time. I have tried plugging in the AC power and leaving it overnight but the story is the same when I try to turn the laptop on the next morning. 

Answer:Flex 4 1480 80VD000AUS won't start

Hi Alikhlas99, 
 
Welcome to the Community Forums.
 
The hardware manual does offer power checkout guidelines (page21) that you can review.
You are not required removing the battery as per in-warranty troubleshooting so that you can simply call in technical support for a recommendation. Same thing if you do not have tools to check the adapter functionality.
 
Just to isolate the issue, status indicators itself can be a good reference (page29) for the tech support team to assess the issue. Try to illuminate the screen with a flashlight and see if there are traceable display. If still none, then try powering the system using the Novo Button (item2 page 63) if you have the same on then off symptoms then most likely you may need in-warranty repair.
 
Canada / US Hardware Support Team
877-453-6686 
English 24 hours/day 7 days/week
 
Hope this help answer your query.
 
Regards

1 more replies
Relevance 72.16%

Hi, I'm using a Flex 3 -1470 and whenever I press a key on the keyboard the touchpad becomes disabled. I've tried googling a solution and have the latest drivers from the Lenovo website but nothing seems to work. I've also tried editing the ALPS touchpad registry fix but it didn't work. Any help in resolving this issue would be greatly appreciated.

Answer:Flex 3 -1470 Touchpad and keyboard not working at ...

great support for a recurring issue...

2 more replies
Relevance 72.16%

I'm running a Flex-3 with Windows 10.  Have not made any recent updates or changes to the system, but integrated keyboard and touchpad have stopped responding.  USB keyboard and bluetooth mouse work normally. I'm simply trying to confirm if it is a hardware (motherboard) issue since that seems to be the most likely, but Troubleshooting and the Lenovo Solution Center scans indicate no issues.  I updated keyboard driver to no effect. One strange result, if I disconnect all USB and Bluetooth devices and reboot, the Touchpad will again respond.  Keyboard will not.  As soon as I activate Bluetooth mouse, touchpad stops working. Thank you in advance.

More replies
Relevance 72.16%

hi everyone. please forgive if this is an ignorant question... seemingly out of nowhere my keyboard and mouse/touchpad stopped working. seems a couple keys work..like airplane key for example. i saw another person post about this but saw no response. anynhelp greatly appreciated. this touchscreen is killing me! thanks!











Solved!
Go to Solution.

Answer:flex 15 keyboard and touchpad suddenly not working...

Are you in Kiosk/Flex mode?

9 more replies
Relevance 72.16%

Hi, I recently bought a Lenovo Flex 15 and i realized that it does not have any of the touchpad functions such as two finger scroll. Does the laptop not have it at all or is there a certain driver/program i need to install?

Answer:Lenovo Flex 15 Touchpad Synaptics

Dear ludin,
 
Welcome in lenovo community,
 
Do you use a preloaded windows ?
 
Regards,
Joseph

1 more replies
Relevance 72.16%

Hello, Hope someone can help with this issue: all usb ports stoppped on Flex 3-1480 running Windows 10 64-bit. Tried several attempts to re-install driver, regedit, delete drive, auto discover driver  - all attempts fail. Also, tried restore point - did not fix. In addition to usb ports stopped working - touch screen is not working either. All drivers are supposed current (at least when i scan for changes; Windows 10 was updated after problem started (so that rules out drivers and operating system) Microsoft Management Console - Event Viewer shows USB Root Hub (xHCI) problems - all during the times attempting to resolve.However, around time of initial failure - The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000094, 0xfffff802e80a9e8c, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 2ea1e93b-3f55-4d1b-b11b-1cd80d6a944d.. Minutes before memory dump - The driver \Driver\USBHUB3 failed to load for the device USB\ROOT_HUB30\4&b338d6a&0&0. - (appears as a warning) With the warning is an informational:The description for Event ID 26 from source Application Popup cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the eve... Read more

More replies
Relevance 72.16%

I have a Flex 3 1480 that was purchased from Costco. with a 3 year warranty.I am having the same issues that alot of other people are having where the screen will go black out of nowhere.Yesterday alone it happened 12 times. (yes I wrote down everytime it happened) I have updated the bios and all other updates that were posted in a different post.The Flex is runnning the latest version of Windows 10 with all updates installed. I called tech support yesterday but got nowhere real fast. The lady did not speak very good english and what I did make out was her telling me to remove my ethernet card!! What can I do now? This laptop is useless now. Its only good for browising the net since I wont lose any work that way.I have lost to much work trying to use this laptop that I no longer trust it. Since Lenovo does not stand behind their products and come up with a fix I guess I will try to return it to costco. Hopfully a class action lawsuit arises as selling this junk is Fraud and I have been Scammed. I knew I should have stuck with Dell!

Answer:Flex 3 1480 Gets a Black Screen with Backlight On ...

Ever since the Windows 10 Anniversary Update, our Flex 3 crashes every hour. Unfortunately, Lenovo's customer service is just a faint shadow of IBM's former service. Every rep comes up with a different idea, and then doesn't follow up on commitments.

1 more replies
Relevance 72.16%

My daughter has a Flex 4 1480.  She has been having intermittent display problems for a few weeks however failed to mention it to me until now.  Ironically her warranty expired two days ago!  The display will often go black after start up or if put in Flex mode.  At times she claims she'll get red, green, yellow on the display. I am unable to contact Lenovo support because its out of warranty.  Anyone have any suggestions to how I go about communicating/online chatting with support to id the problem?  Unsure if it's a hardware connection or not.  

Answer:Flex 4-1480 Intermittent Display Problems

Hi sxenakis,
 
Welcome to the Community Forums.
 
Since it was just two days for its warrnaty maybe you can try calling sales team 1-855-253-6686, option 2 Monday ? Friday 9am-9pm EST and check if post warranty extension can be considered. 
 
Otherwise you may want to call technical support at 877-453-6686 to check if there is anything that they can extend on your behalf. Having an open communication with the tech team may provide you options for consideration. Everything can be worth a try before we start opening or loosening in the panels and screws.
 
Hope this helps.
 
Regards 

1 more replies
Relevance 72.16%

Hello everyone!  In December I switched back to PC from Mac and purchased the Flex 4. Love the machine until a few months after purchase the screen started to flicker on and off without warning. Sometimes the screen just goes bright white or the color black on the screen is displayed as red. I downloaded the solution center and it keeps telling me everything is running as normal which is clearly not the case. A bit more about my machine: Windows 10Intel i7-750016GB RamAMD Radeon R5 M430 As far as I can tell, all my everything is up to date. Any help you can offer would be greatly appreciated! 

More replies
Relevance 72.16%

the hard disk of my flex 3 (1480) was dead, and I need to install a new hard driver, but could not get a recovery image.. I tried the recovery media link: https://pcsupport.lenovo.com/us/en/lenovorecovery?linkTrack=Body:Box:RecoveryMedia but after I typed the S/N and submitted, it told me that "Cannot find Recovery Media for this machine." How can I do? Can anyone help? thanks!!

More replies
Relevance 72.16%

LENOVO Flex 3 - 1480 I recently uninstalled Lenovo Accelerator Application and now my device is slower and less efficient than usual.  Major Problems If my notebook's screen is not being used for more than two minutes, then my notebook glitches out (meaning that I cannot operate it) and takes another two minutes to un-glitch out (meaning that I can operate my notebook again). For example - leaving my mouse cursor on the desktop for two minutes  (malfunction example), watching a video or movie (non-malfunction example). A few other low end apps and games not downloaded from Windows Store either does not operate at all or is EXTREMELY slow. For example -  Broforce (a low end game that is now extremely slow), Adobe Flash Player (an application that does not work at all now).These problems weren't there before but now they are really bugging me. What I tried  I downloaded Adanced System Care Pro (the paid version) and OneKey Optimiser (by LENOVO).These aplications only heped me a little but the major problems are still there My Request Please give me a replacement application in place of LENOVO Accelerator  Application. Any other solution are also welcome A VERY BIG THANK YOU TO EVERYONE WHO HAVE, ARE AND WILL CONTRIBUTE TO THIS DISCUSSION

More replies
Relevance 72.16%

I can access my wi-fi at first, but after a few minutes it says I'm not connected.   Then I have to reboot to connect again.   What is going on?

Answer:Lenova Flex 3 1480 does not stay conneted to wi-fi

Try the following. Right-click on Start, select Run, type:   powercfg.cpl   and then press EnterLocate the active power plan on your Laptop, and then select Change Plan SettingsSelect Change Advanced Power SettingsLeft-click on the plus sign by wireless Adapter Setting to expand, and then do the same to expand Power Saving Mode and make sure it is set to Maximum PerformanceMake sure to do so for both the while plugged in, and while on batter power plans.If still having issue, do the following too. Right-click on StartSelect Device ManagerLeft-click on Network Adapters to expandRight-click on your WiFi Adapter and select PropertiesSelect the Power Management Tab, and de-select the option to "Allow the Computer to power off this device to save power".Updating the driver for you Wireless Adapter would also be a good idea if not up to date, but I do not see anything released recently posted by Lenovo on the support site for the Lenovo Flex 3 1480.    Good Luck,

1 more replies
Relevance 72.16%

I bought this laptop from Costco just one year ago, yesterday, when i open the laptop cover, the cover corner is broken, my Warranty has just expired ( on 02/28/2017) , very disappointed, I have been Lenovo user for long time and trust the products quality, but this time , i am very disappointed and don't know how to fix this issue. I am not able to upload photos because the size of the file, verify frustrated... looks plastic cover is blow up from corner .   

More replies
Relevance 72.16%

Greetings all, I am having issues with my SD Card Reader. I have a Lenovo Flex 3-1480, running Win 10 x64. Recently, I downloaded and installed the Lenovo Companion, and have used it to install drivers. It installed a Card Reader Driver - 10 [64]  V.4.5.0.6. Now, when I try to use my SD reader, I get an Unknown Device pop up in my Device Manager. When I try to update this device, it automatically locates a Genesys Logic USB3.0 Card Reader which promptly indicates is not intended for this platform [Code 28]. I am unable to install the driver at all. I can no longer use my SD reader, for anything, it just isn't registered with the system now. Please help or advise, I need that reader to work, I store just about everything on those cards. I have tried running the Companion, and it does not locate any more drivers, and also indicates that the system is running good, no errors. I have also tried using Intel Driver Update Utility, and still get nowhere. Has anyone else experienced this?

More replies
Relevance 72.16%

Is this a "feature" of the ELAN touch pad?  Is there any way to get rid of it?  The beeping is really annoying.

Answer:Two Finger Scroll Beeps on Flex 3 1480

Same problem.  Started when I had my bluetooth playing music from the laptop and I was doing other work.  So I shut the bluetooth off and now it does it from the computer speakers?  Very annoying beeping sound.   It seemed to go away when I unplugged it?  Did you have yours plugged in?  Did you find a fix for this?  

1 more replies
Relevance 72.16%

Hi,My Flex 4 1480 completely shuts off exactly after 5 minutes when running on battery. Works fine when plugged in.It shuts down even when running in the BIOS screen, which may point that it is a firmware issue.I have BIOS 2SCN23WW version installed. Tried updating to 2SCN24WW, but it always fails (no given reason).I's apprecaite any recommendations on the BIOS update or the shut-down issues? Thanks 













Solved!

Go to Solution.

Answer:flex 4 1480 shuts down after 5 minutes when on battery

Hello SupernoveThanks for using the Lenovo forums.If this happens in the BIOS screen, then I believe this would indicate a hardware issue instead.
 
Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.(If the battery is internal, please just skip the remove/replace battery steps.)1. Turn the unit off2. Remove the battery and the Mains adapter3. Press and hold the front power button for 30 seconds4. Replace the battery and the Mains adapter5. Turn the unit on as normal If that does not work, attempt a factory reset on the unit, this would confirm if this is a hardware issue with the unit.
Note: Please back up all your data as running this reset will delete any data on your machine1. Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key. 2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this) 3. Select ?restore from the initial backup? and then ?Next?. 4. Click ?start? and accept the warning messages. Length of time can vary depending on the speed of the machine.
 If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers
 
Hope this helps, let us know how you get on.=======... Read more

2 more replies
Relevance 71.75%

HI GUYS,My Daughter Lenovo Flex 10 comes with Windows 8 STD Pre installed.after a update the laptop did't want to boot gives me the error on a blue screen :The Boot Configureation for your PC is missing or contains errors.File: \EFI\MICROSOFT\BOOT\BCDError code: 0xc000000fi've tried to boot with Windows 8 USB UEFI bootable USB but it didn't boot at all.tested the usb on a different computer and its boots on a UEFI fine.can you please put me on the right direction to fix this ?

More replies
Relevance 71.34%

When using my Flex 2-14, I am unable to ue the keyboard and touchpad at the same time, which becomes a problem when doing things such as playing games. I have the Elan Smart-Pad, and even after going onto the settings for this and changing Palm Tracking to minimum, the problem still persists. Is there a way I can change this?

More replies
Relevance 71.34%

Hi, Lenovo Ideapad Flex 5 - 1570 , i7 , 16GB  laptop's Touchpad scrolls slow and stutters , When I looked for driver it says HID - Compliant mouse. I also searched for correct driver but there is none listed in devices and drivers.Is there any solution to this? I hate it and thinking of returning this powerful machine only because of this. In system information this what is shown Hardware Type HID-compliant mouseNumber of Buttons 0Status OKPNP Device ID HID\WCOM50E8&COL06\5&11E08167&0&0005Power Management Supported NoDouble Click Threshold Not AvailableHandedness Not AvailableDriver c:\windows\system32\drivers\mouhid.sys (10.0.15063.0, 32.50 KB (33,280 bytes), 3/18/2017 4:56 PM)Hardware Type HID-compliant mouseNumber of Buttons 0Status OKPNP Device ID HID\ELAN0650&COL01\5&E8D1288&0&0000Power Management Supported NoDouble Click Threshold Not AvailableHandedness Not AvailableDriver c:\windows\system32\drivers\mouhid.sys (10.0.15063.0, 32.50 KB (33,280 bytes), 3/18/2017 4:56 PM)Hardware Type HID-compliant mouseNumber of Buttons 0Status OKPNP Device ID HID\VID_046D&PID_C52B&MI_01&COL01\7&E5D3B9D&0&0000Power Management Supported NoDouble Click Threshold Not AvailableHandedness Not AvailableDriver c:\windows\system32\drivers\mouhid.sys (10.0.15063.0, 32.50 KB (33,280 bytes), 3/18/2017 4:56 PM) 

More replies
Relevance 71.34%

My lenovo flex 2 14 touchpad is saying tham I have 4 fingers on the touch pad (which is evidently effecting it as i cant use it what so ever), when I dont. This occured out of no where, and no software, or system changes have occured to cause this issue, and I haven't the slightest cluse as to what caused it, furthermore when I touch the touch pad on the top left corner, it goes down to 2 or 3 fingers. im on windows 8.1. any advice or fixes would be appriciated

More replies
Relevance 71.34%

This morning my laptop touchpad was really slow to respond and then suddenly went away. I restarted and when it came back it was jumping all over the screen. I have now disabled it.Is there a solution tot his, or is it hardware. I have installed the latest touchpad drivers and it has made no difference. Advice? Any solutions?

More replies
Relevance 71.34%

I'm also not happy with my Lenovo Flex 3 1480.
 
vertical black line on my screen not resolved by shut down power up.
 
Mod's Edit: Additional information added to Subject line for clarity of issue and moved post to its own thread in the proper forum.

Answer:Flex 3 1480 - Screen with vertical black line.

Sorry to hear of the problem.  I would recommend that you contact Lenovo Support for additional warranty service.
 
Lenovo Support - USA1-877-453-668624 hours a day 7 days / week

1 more replies
Relevance 71.34%

Once my computer goes into sleep mode i can't wake it up without turning it off and then back on again which takes awhile to reboot. 

Answer:Lenova Flex 3 1480 goes into sleep mode and won't wake up

Hi there, Kitie             -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Try this:
Device manager 
Lenovo FHID Device open UMDF HID minidriver Under the power management tab  Uncheck box that allows the computer to turn off the device to save power
 
Update us how it goes.
 
 
 
 
Kindly note- Please mark the Answer as "Accept as solution" if information provided is helpful. Give Kudos to a post which you think is helpful and reply oriented

1 more replies
Relevance 71.34%

Hello,I have had this problem ever since I purchased the laptop.  The screen will go black/blank, but the backlight will still be on.  Can't do anything and have to turn off and restart.  It happens about once an hour or so.  Originally it happened less frequently/more when the power supply was not connected.  Now it happens regardless if the power supply is connected.  I also have text distortion on the screen at times.  I have tried to update display drivers/downgrade drivers, nothing has worked for me.  Really starting to get annoying.  Any suggestions?Thanks, Ginger4

More replies
Relevance 71.34%

Even though my phone and all my friend's phones and computers are detecting several networks around us my computer just stopped detecting wireless networks.I connected a cable and thank God it is working. I checked the System and the driver is ok, I unistalled it and downloaded the latest driver and reinstalled it, then I deleted the driver and let windows install it and still nothing.PLEASE HELP.How come am I supposed to have a notebook without WIRELESS????HELP!!!!!!!!!!!!I got this computer on DECEMBER!!!!!!!!!!!!!

More replies
Relevance 70.52%

The issue has already solved, just writing for thos who might have the same issue. One day when I turned the notebook on, the keyboard and touchpad did not work. Restarting ddi not help.The only thing I put my attention that time was the battery is almost discharged, so I turned the notebook off, closed the lid, and plugged it in. The next day I turned it on, and everything was working.  Another idea on why it happened: when the notebook lid opens and closes, it might switch to tablet mode, so that the keyboad and touchpad are off.

More replies
Relevance 70.52%

I have recently bought this model and having a problem with the touchpad. Instead of scrolling it will randomly cause the page to zoom in or out. Which is getting rather irritating. Could someone please tell me how I can disable this function. Many thanksModerator edit: Matched subject to content

Answer:Lenovo Flex 2 14 touchpad random zoom problem

I'm having this issue as well except on my Yoga 2 Pro. I have the pinch to zoom feature disabled (which is frustrating since it's a useful feature). Usually it zooms in when scrolling down, often to percentages between 800 and 900% view.

2 more replies
Relevance 70.52%

First of all, in spite of the timing of this post (posting the same day that the update is becoming available for most people), this isn't Windows 10.1/115 (I forget the update's nickname) related (this computer hasn't updated yet). A few days ago, the trackpad stopped working. (It worked fine for about 3 months with Windows 10, and roughly a year with Windows 8.1)


I tried the device manager "uninstall device" thing, which often works. In this case, however, detect hardware did not detect the trackpad after uninstalling.
I've tried all drivers I can find, including the latest driver per Lenovo's website (plus the one Windows update installs, ironically newer than Lenovo's website
I've tried uninstalling the program, but it doesn't lead to any success after reinstalling later
The device does list itself in the trackpad/mouse properties panel in the systray, I don't know if that means it's being detected somewhere, or if it's because the driver is installed. It's an Alps pointing device, 8.201.1611.249
In System Information, then Components, then Problem Devices, the pointing devise shows up, as "Lenovo pointing device", with message "This device is not present, is not working properly, or does not have all its drivers installed."
On this device, the F6 key is the one that activates/deactivates the trackpad normally, but nothing happens, no feedback, and no magical fix. For comp... Read more

More replies
Relevance 70.52%

Does anyone know how to disable the pinch zoom feature on Lenovo Flex 2 running Windows 8.1?

Answer:How to disable pinch zoom on Lenovo Flex 2 touchpad?

Go to Control Panel.
Do you have something called "Pen and Touch" settings?
If yes, then you should be able to change certain features from this menu. (not sure about zoom)

2 more replies
Relevance 70.52%

I received a brand new Flex 3-1480 for Christmas and have had several technical issues with it. First, the touch screen only works about half of the time when I turn it on. When I restart the machine, it sometimes fixes the issue, but that's not my main concern. The biggest issue is that it will not wake up from sleep mode. This problem began back in February (6 months ago) and has not been resolved. I called Lenovo support on 6 or 7 different occasions, each answered by a different technician who assigned me new case numbers. They all tried various things (BIOS, hardware, screen brightness, drivers, etc.). These solutions all worked for a few days, maybe a week on occasion before the computer when back to not working properly.  The computer was sent to the repair depot back in April to be fixed. When I got it back, it worked properly for 2 days before reverting to the previous sleep issue. At that point, I called support again, tried more fixes (none of which worked). I got fed up and tired of those solutions at the end of May, when I called and told them I wanted this escalated. I was assigned Crystal as a case manager. She has been absolutely abysmal and non-responsive, but looking at this forum and online I see that she is always like this - I am surprised she still is employed and just goes to show how terrible of a company this really is. This is my first and last Lenovo machine and will recommend people NOT purchase Lenovo when they are looking for produ... Read more

More replies
Relevance 70.11%

I have a Lenovo Flex 2-15 that doesn't have a backlit keyboard. I know that the keybord can be taken off, so can the non-backlit keyboard be replaced by a backlit version. Would the process void the warranty and where can I buy the backlit keyboard replacement?

More replies
Relevance 69.7%

I have a Flex 3 that is only 4 months old and notice that even when the laptop is totally off (powered down, no lights on, not hibernate or sleep) after a day or two the batter charge upon bootup has gone down significantly. I am talking a reduction of say 40%. I am under warranty and I have to run this "Battery gauge reset" routine and do a few other checks before they replace the battery.  Although I can't imagine how looking at windows power options can impact what the battery draw is while the unit is OFF and windows is not running....but guess they have to go through their script. Anyway my question is on this Battery Gauge reset.  I have read things where this takes all night or something and people have to turn sleep mode off on their laptop? That is not in the official instructions so for those that have had this issue or run the reset do you just "press the button" or do I need to make sure the laptop stays awake.Also, what is it actually doing?? Is this type of battery drain a known issue?  To me it sure seems like just a bad battery....Thanks,BJBBJB

More replies
Relevance 68.47%

every time i use word, or firefox, or anything. my track pad multiclicks when i use two figers. here is a example. when i am on firefox and want to open a new tap i click it it one and it multiclicks. i noticed that when i move my corser and click at the same time when hitting the tab button it open any tabs up from 3 to  5 tabs. its also the same thing with word. when i need to fix a sentence or somthing it highlights the whole page. i rolled back the drivers and knoticed that it works better , but the mouse is really slow. i reinstalled the update again and samething happens. what do i do?

More replies
Relevance 68.47%

every time i use word, or firefox, or want to click on somthing or tun off by clicking it double clicks. my track pad multiclicks when i use two figers. here is a example. when i am on firefox and want to open a new tab i click it ones and it multiclicks. i noticed that when i move my corser and click at the same time when hitting the tab button it open many tabs up from 3 to  5 tabs. its also the same thing with word. when i need to fix a sentence or somthing it highlights the whole page. i rolled back the drivers and knoticed that it works better , but the mouse is really slow. i reinstalled the update again and samething happens. i tryed the mouse settings and nothing still the same thing. what do i do? i tried everything and nothing. its kinda getting annoying. 

More replies
Relevance 68.47%

 I bought my Flex 3 1480 last November, but had to ship it out to get it repaired for a faulty hard drive in early January. When I got it back in late January, it's worked fine up til now when out of the blue it started having problems playing video. If it's set on HD or higher quality, the video will stutter and the audio will not only stutter as well but produce extremely staticky clipping as well. This happens if I'm playing any video anywhere, be it on the internet on any browser on any site or just playing local videos from my hard drive. The audio clipping also occurs when I'm just playing my music on Groove Music. The audio and video clipping mostly happens when a page is loading or if I'm multitasking at the same time they're playing, it's almost as if the computer isn't utilizing all of its RAM, but I'm not sure.
 
In general, performance has degraded as well. Everything is a bit less snappy than before under situations where a lot of RAM is utilized. Gaming performance (not graphically intensive) takes a hit too, although not to the point where it's unplayable.
 
Help! Does anybody have this issue, and is there any way to fix it? Does this seem to be a hardware related problem or something I installed? I'd rather not do a factory reset since I just got this thing back from the repair depot and I just loaded all of my stuff back on it.
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.

More replies
Relevance 68.06%

Hello! I bought a Lenovo Y50 UHD laptop about 3 weeks ago. So far I have but one problem (besides 48hz...), and that is that I can notice some keyboard flex around the keys "5" and "4" on the number pad and around "." and ",". My roommate also got this laptop and on his laptop, there is no noticable keyboard flex anywhere on the keyboard. Is there anything I can do to fix this or is there a way that something (customer service or computer techs like Geek Squad) that can fix this?

More replies
Relevance 67.24%

Hi, I have a Lenovo flex 14 laptop from German, so it has a qwertz configuration, but when I try to type @ with Altgr + Q it just won't show up. How to fix this problem ?

More replies
Relevance 67.24%

Hi everybody I am new in this forum. I have a new Flex 2 14 since some days and I am trying to figure out how the keyboard works. I used to work with one Mac and typing characters was pretty easy.. what appears just on the keys ti will be typed when I write. Now with my new  Flex 2 it doesn't seem to work like that anymore. I have some blue keys that work when the keyboard is set as English Canadian multilingual.. others that don't write at all what is written on them.. (example the blue key give me the " " when i type on it, and I found by chance how to type the " " character). Yesterday while I was writing an e-mail I needed to type the " " but I wasn't able to find the key equivalent on the keyboard so I had to use the touchscreen keyboard to get right my " ". Another time I was looking to insert the " [ " brackets but I had to change the language on my keyboard from " English Canadian" to "English US" to get them.Can I make my typing easier? Is there any way to get all the basic symbols on my keyboard without switching language or using the touchscreen keyboard?I would like to make faster writing as I was used to do with my Mac. I looked for instructions but nothing is specified. Thank you for your help

More replies
Relevance 67.24%

the keyboard on my lenovo flex is not working. ive tried everything...the sticky keys are off already checked. ive turned off my laptop and turned back on still nothing. ive looked online for somethings to try and no luck. i have even reset my whole laptop everything was wiped lost all my apps but still my keyboard is completely dead none of the keys work. ive only had this laptop less than a year. anyone have any idea what could be going on?

Answer:lenovo flex keyboard not working

also my touchpad isnt working either tthe mouse never shows up. ive been using the on screen keyboard

1 more replies
Relevance 67.24%

I just purchased a Lenovo Y50 UHD about a week ago, and the keyboard has been really bugging me. All the keys in the near vicinity of the 'G' and 'H' key in the center of the keyboard for some reason trigger a weird flex/trampoline style effect, which is very noticeable compared to keys near the edge of the keyboard (Tab, Q, number pad, etc.) I'm not sure if this is something that is prevalent in all models of the Y50 or Y50 UHD so it'd be great if i got some feedback from other owners. I'm definitely considering returning if this is a common problem. Thanks.

More replies
Relevance 67.24%

I bought a new Lenovo laptop (flex 2 14) and did the required setting. After that the physical  keyboard and the touch pad don't work. I only can use the touch screen.
I did not know what's the problem. Please help me
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.

Answer:Flex 2 14 - lenovo keyboard does not work

I was instructed to hold the power button for 10 seconds while the computer was on.  When I restarted, the problem was solved

1 more replies
Relevance 67.24%

Hello, I have a Lenovo flex 2 14 coming in from France which is fine except it comes with an azerty keyboard. Basically what I want to know is if I buy lets say the flex 15 keyboard, would the size of the keys measure to be the same size as the flex 14 keys (for example the A key on the flex 14 and the A key on the flex 15 will they be the same measurements and would the key fit?). I also want to know if I bought the older flex 14 keyboard if that would fit in the flex 2 14. thanks for any answers.

Answer:Lenovo flex 2 14 keyboard key change

Anyone have any answers for my problem?

1 more replies
Relevance 67.24%

you can install the backlit keyboard on lenovo flex 15? http://www.ebay.it/itm/311338715503?_trksid=p2060353.m1438.l2649&ssPageName=STRK%3AMEBIDX%3AIT second question: you can install a 256GB SSD M.2? http://www.amazon.it/256GB-ZTC-armatura-Solid-Disk-ZTC-SM201/dp/B00YDHKIMG/ref=sr_1_14?s=electronics... thanks

More replies
Relevance 67.24%

I have been in the market for a new laptop and decided to go with the Lenovo Flex 3 (which I didn't even know existed until a few days ago). It is so new that the only place that actually sells it is Lenovo.com. I got the one with the highest specs on sale. If you look on Flex 3 (15") | Affordable, Thin, & Light Multimode Laptop| Lenovo US you will notice something strange though. The keyboard for the i7 model is "Backlight French-English". None of the other ones are like that. The others all say "Backlight English".
I asked someone at Lenovo what that meant because I was concerned that it wasn't in QWERTY format. They said (and im not sure I believe them) that it only meant that some of the keys have French characters underneath them. The keys should be in the same spot. When I looked up images of French-English keyboards, a lot of them have 2 characters on EVERY key. It looks like the keyboard can either be in French or English mode, but it also looks confusing because the characters are the same size.
I asked Lenovo why the heck they would make 1 model that comes with a weird keyboard and every other model doesn't, and they didn't have an answer. I haven't received the laptop yet but im a little nervous as to what to expect. I love the specs and the design of the laptop, but if the keyboard is a jumbled mess of characters then I may regret my purchase. I don't look at the keyboard to type, but I still feel like it could be very confusing.
Has anyone seen a French-Engl... Read more

Answer:Lenovo Flex 3 keyboard is weird

If you'd like to see the keyboard up close, here is an image of what Lenovo does with French-English Keyboards. This is NOT a photo of the Flex 3, but of an older model laptop that they used a French-English keyboard. It may give you an idea of what one might look like. It basically makes it easier to enter French accent characters.

4 more replies
Relevance 67.24%

Hi all. So 2 days ago I was using the laptop for some course work, I then went asleep for maybe 2 hours and when I woke up I was unable to use the touchpad or kyboard. Now I had this issue before but it seemed to fix itself after a day or two. So far I have reset the computer while keeping all my own files, updated, deleted, reinstalled the drivers multiple times, removed the keypad to ensure the ribbon wasn't loose etc etc. I have since been able to get the touchpad to work by messing with the drivers but the keyboard remains the same. I oticed I am able to use it when either the laptop is held at an angle or if the screen if opened up almost flat. I'm guessing this is a driver issue but I can't for the life of me figure out how to resolve this. The laptop is a few years old so no warranty. I've done a lot of reading online about this issue and it seems many people have had the same problem but no posts gave me any real solution. Any help is very much appreciated. I relly don't know what to do now. 

More replies
Relevance 67.24%

I noticed with the T500 I purchased there existed some keyboard flex. I got sort of used to it. One of the keys broke (my own doing). I replaced the keyboard from my old T60 (FRU No: 42T3209). Wow! What a huge difference. The old design is superior in every way. It does weigh a little more but the difference in feel and ruggedness make it a much better choice. I am going to order a second 42T3209 keyboard for the T60. If anyone gets annoyed with the keyboard flex, I suggest searching (ebay, parts surplus) for the 42T3209 keyboard. To Lenovo: Please consider the old keyboard design in future models. Thank you.

Answer:Dear Lenovo, keyboard flex ...

I called Lenovo complaining about the same issue on my W500. The first person turned me down but the second rep ordered me a stronger keyboard, shipped next day air, 100% free-of-charge.

2 more replies
Relevance 66.83%

it is to bad for all user of lenovo flex 14 (idea pad) beacuse some lenovo apps like lenovo transition , lenovo smart voice , lenovo magic transfer etc is avillable in flex 2-14 but here is no option for flex 14 for these apps.i bought my lenovo flex 14 in june 3 2014 and if there is no solution of my question then i want to upgrade for my flex 14 is in flex 2 14 on no cost. it shows the irresponsebility of lenovo company .Because cost of boths are same and when i bought flex 14 then after some weeks the new flex 2 14 launched it is not good for me and all the persons who are using flex 14 idea pad.The lenovo company will have to launche update and upgrades for lenovo flex 14 ideapad users. thanx in advance to my faviorate brand lenovo. I wish lenovo give update and upgrade for lenovo flex 14 idea pad .

More replies
Relevance 66.83%

I spilled water on my laptop a few days ago. My screen was fine at first, but then (I assume) water got into some part of the hardware. Now the display is barely visible. I think it could be the inverter board that was affected, but I want to know how to fix it/what part(s) I need.In addition, my keyboard doesn't work. The touchscreen keyboard doesn't work either. I can tap on the keys, but nothing shows up. What is affected so that I can't even use the touchscreen keyboard? Any advice would be much appreciated.













Solved!

Go to Solution.

Answer:Lenovo Flex 14-- screen dim, keyboard not working

Welcome to the Lenovo Community !
 
Water spilled into a laptop can cause a variety of problems as well as short  circuits.  It would be difficult to pin point exactly where your problems lie.  I suspect though that laptop isn't thoroughly dried out yet which maybe part of the problem.  I would suggest you open it up and let it continue to dry out, before proceeding further.  For your reference here is a link to your model's Hardware Maintenance Manual.......
 
https://download.lenovo.com/consumer/mobiles_pub/ideapad_flex14flex15_hmm.pdf

1 more replies
Relevance 66.83%

Right now I have a problem with the w key on my laptop key board.  For all the other keys it registers a press when you feel the key give way.  However for my w key you do not have to press it, only rest you finger lightly on it and it will register a keystroke.  This is a problem for me because I rest my finger on W S and E all at the same time which leads to a lot of random w's throughout my typing.  Let me know if there is anything I can do other than replace my keyboard.

Answer:Lenovo Flex 3 1580 Keyboard problem

Hi 18jadietrich, 
 
Greetings. 
 
Try if you have the same issue using an external USB keyboard.
 
As the way described seems to be mechanical in nature and may need hardware servicing.
If your warranty is still active, best to call in technical support to avoid voiding warranty.
 
Users are not required to do manual troubleshooting other than checking if the W key is cleared from foreign materials causing this using compressed air cans.
 
Hope this help answer your query.
 
Regards

1 more replies
Relevance 66.83%

please help me to resolve the issue with my flex2 keyboard.

More replies
Relevance 66.83%

Hi, there I have my new flex 2 - 14 for 2 days but can't figure out how to turn on keyboard backlight."Fn" + "Space" is not working for me.My model is Lenovo Flex 2 - 14 [59422561] (Can't find tech spec for my model =( ) Thanks in advance.

Answer:Lenovo Flex 2 - 14 - Turn On Keyboard Backlight

I would like to know this too as I have just bought one to find out that only SOME models have the backlit keyboard but no-one is able to tell me which model actually has the backlit keyboard.

9 more replies
Relevance 66.83%

 Does anyone with a Flex 3 14 inch use a keyboard cover for the keyboard?I got an i7 one for sale and the thing attracts dust and a lot of fingerprints so I figured I'd get one. Which do you recommend? 

Answer:Good keyboard covers for Lenovo Flex 3 14?

I'm not an owner of your model, but keyboard covers are frequent sellers on eBay and Amazon at good price.  In addition, Amazon has customer reviews available so you can see if others were happy with the purchase.  Here are a couple of examples......
 
http://www.amazon.com/Folox%C2%AE-Keyboard-Protector-Laptop-IdeaPad/dp/B00PAHKY6I
 
http://www.ebay.com/itm/like/231633354772?lpid=82&chn=ps

1 more replies