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Screen cracked, touch screen not working, HP ENVY TouchSmart...

Question: Screen cracked, touch screen not working, HP ENVY TouchSmart...

Well, it was bound to happen. After 20 plus years in corporate tech support, unpacking, configuring, and shipping laptops all over the world for the first time I cracked a laptop screen. Unfortunately, this laptop screen was attached to my personal HP Envy Touch Smart 15 Notebook PC.



I have always believed that ?stuff happens?. We live by the luck of the draw. When it?s time it is time. You never know. When I picked up my laptop one morning last week on the way to an offsite there was no mistaking that muffled pop of a cracked screen. Stuff happens.

My screen still worked but no longer with touch screen functionality and I immediately jump on the web to determine the cost of and the degree of difficulty to replace the broken screen. In this site and others, I was surprised by the number of Envy owners who?s broken screen story mirrored my own and whose uploaded photos look uncomfortably familiar.

In almost every uploaded image the impact area was nearly identical, roughly 1.5 cm from the top bevel and nearly perfectly in line with the center of the touchpad.

Many generations of the Envy are designed with a Touchpad that sits in a shallow trough. That trough, the width of the Touchpad, extends out and forms a depression along the outer edge of the laptop. When closed, the top or lid, with the fragile display, is supported by the stiffer bottom ?half? of the laptop. But a depression on the edge of the keyboard half of the laptop, where the touchpad is located forms a break in the support for the display when the laptop is closed.
When closed the bottom half supports and protects the screen from impact and bending except where that Touchpad trough forms the depression along the front edge of the laptop and where the screen, while in the closed position, must bridge the trough with no support.

So, what happened? How could the simple act of picking up my laptop snap the glass and will cost me, at the very least, the price of a new digitizer glass repair.
It is simply a very poor design.
When I compared the damage to my laptop with other picture posted to this site it was more than a coincidence that the damage on most of the HP Envy was nearly identical. The cracks radiated from a point exactly at the mid-point above the touch pad depression, the point where the base half of the laptop provides the least amount of support and the greatest potential for the lid to flex.

In the picture, the black line ?tee? marks ?ground zero?, where the visible genesis of the crack starts and it radiates from there. It is the same, or close, in every other picture posted on this site from other sufferers of this design flaw.








Let this be a warning to owners of all these HP laptops?..


HP ENVY 15-q008TX Notebook PC
HP ENVY 15-q011TX Notebook PC
HP ENVY 15T-J100 QUAD NOTEBOOK PC
HP ENVY 15T-J100 QUAD REFURB NOTEBOOK PC
HP ENVY 15T-J100 SELECT NOTEBOOK PC
HP ENVY 15T-J100 SELECT REFURB NOTEBOOK PC
HP ENVY 15T-Q100 NOTEBOOK PC
HP ENVY 15T-Q100 REFURB NOTEBOOK PC
HP ENVY 15Z-J000 NOTEBOOK PC
HP ENVY 15Z-J000 NOTEBOOK REFURB PC
HP ENVY 15Z-J100 NOTEBOOK PC
HP ENVY 15Z-J100 REFURB NOTEBOOK PC
HP ENVY M6-N012DX NOTEBOOK PC
HP ENVY QUAD 15 REFURB NOTEBOOK PC
HP ENVY QUAD 15T-J000 NOTEBOOK PC
HP ENVY QUAD 15T-J000 NOTEBOOK REFURB PC
HP ENVY QUAD 15T-J100 NOTEBOOK PC
HP ENVY QUAD 15T-J100 REFURB NOTEBOOK PC
HP ENVY SELECT 15T-J000 NOTEBOOK PC
HP ENVY SELECT 15T-J000 NOTEBOOK REFURB PC
HP ENVY SELECT 15T-J100 NOTEBOOK PC
HP ENVY SELECT 15T-J100 REFURB NOTEBOOK PC
HP ENVY TOUCHSMART 15-J003XX NOTEBOOK PC
HP ENVY TOUCHSMART 15-J051NR NOTEBOOK PC
HP ENVY TOUCHSMART 15-J053XX NOTEBOOK PC
HP ENVY TOUCHSMART 15-J063CL NOTEBOOK PC
HP ENVY TOUCHSMART 15-J150US NOTEBOOK PC
HP ENVY TOUCHSMART 15-J151NR NOTEBOOK PC
HP ENVY TOUCHSMART 15-J153NR NOTEBOOK PC
HP ENVY TOUCHSMART 15-J173CL NOTEBOOK PC
HP ENVY TOUCHSMART 15-J178CA NOTEBOOK PC
HP ENVY TS 15-J002AX NB PC
HP ENVY TS 15-J003AX NB PC
HP ENVY TS 15-J152NR NOTEBOOK PC
HP ENVY TS 15-j002TX NB PC
HP ENVY TS 15-j004TU NB PC
HP ENVY TS 15-j005AX NB PC


?..they share the same flawed design.

Interestingly, HP no longer manufactures a laptop with this failing. The touch pad depression has been eliminated thanks, in part (I am sure) to everyone that has reported this obvious oversight that should have been seen and corrected during the design of these laptops.

Too late, apparently, for a lot of us.

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Preferred Solution: Screen cracked, touch screen not working, HP ENVY TouchSmart...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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The display of my HP ENVY TouchSmart 15-j004sa Notebook is cracked from top to bottom. This has resulted in the touch screen ceasing to function... what am I to do? Can I send my laptop off to be mended, or do I have to take it back to John Lewis to get it mended? What is the likely cost of fixing it?

Answer:Screen cracked, touch screen not working, HP ENVY TouchSmart...

It's not covered under HP warranty for any reason as I found out.  They will repair it for about $250.

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Please help! The touch screen on my Envy laptop no longer works. I've tried restarting and shutting off, but to no avail. When I go to PC Info, it tells me that: "No pen or touch input is available for this display." This is obviously incorrect, because my laptop is, in fact, a touch screen. I haven't installed any programs that would have affected the feature. Thanks,Jerry

Answer:HP Envy TouchSmart 15 - touch screen not working

Hi Jerry, Welcome to the HP Forums!I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that your touchscreen is not functioning.  When you looked in PC info, you see "No pen or touch input is available for this display" I suggest you uninstall and delete the display driver. I would reinstall with the original driver and then run The HP Support Assistant to do updates.   Here is a link to assist you with reinstalling the original driver.  Using Recovery Manager to Restore Software and Drivers (Windows 8). If you would like further assistance, would you provide your exact model of Envy 15 Touchsmart you have and the Operating System you are running and if it is 32 or 64 bit.How Do I Find My Model Number or Product Number

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It seems from the forum posts that there are many many people with the same issue, and no solution to the problem!  When will HP take responsibility for this issue and provide a solution? The issue is the "Touchsmart" screen is no longer responding to touch!!!  What's the point of a touch screen laptop if it does not respond to touch!!!! I have been through all the proposed solutions ... device manager... etc. etc... but still nothing... Under System: Pen and Touch it says: It says no pen or touch input is available for this display Please can HP help its customers resolve this issue?

Answer:HP Envy - Touchsmart Touch Screen Not Working - Windows 10

Hello @HP-Envy, Welcome back to the HP Forums! I came across your post and want to help you restore the functionality of the touchscreen on your HP ENVY TouchSmart m7-j120dx. This seems to be a driver related issue, but could be related to something else as well. To being, please perform a hard reset. Next, I recommend restoring the BIOS so the notebook will research the hardware that it has installed. HP Notebook PCs - Restoring the BIOS Once the BIOS restoration is complete follow the steps in this touchscreen troubleshooting document, I know you have completed most of the steps from it but doing it after the BIOS restoration is key. HP Notebook PCs - Touch Screen Issues (Windows 10)(If component tests is not an option in step four of that document, use the testing for hardware failures document) HP Notebook PCs - Testing for Hardware Failures (Windows 10, 8) I look forward to your reply with the results!

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The touchscreen stopped working suddenly. At first i though it was like a normal failure and that will get fixed by turning the pc of or restarting so I did not pay attention to it until now that I had restart my pc multiple times. Currently running win10. I started to believe it was because of an update a few days ago since it was when the problem started. I have checked for the HID-compliant Touch Screen driver. 

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Hello, I bought an HP Envy 15-J170us laptop which now has a cracked touch screen. I don't know how it got cracked, I put it in my padded PC backpack and set it in the back of my car, with nothing on top of it, and when I opened it up it had several cracks in the display radiating from one of the microphone holes (at least I assume it those are microphone holes) in the top of the glass. If this could be covered by my warranty it would be great, but if not, I need to know how I can get the touch screen replaced. Thanks, Mathew Pierce 




I am an HP employee.








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Answer:Envy 15-J170us cracked touch screen

If you purchased accidental damage protection plan, then this would be covered as a part of this plan. This is not covered as a part of standard warranty. You can go to Manuals section and download the Maintenance and Service Guide which has the part number and the procedure to replace the screen: http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?prodTypeId=321957&prodSeriesId=5354982

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Due to drop the display screen cracked badly.Machine turns on, but I don't see anything on the screen. I am planning to buy the Touch glass + Digitizer online and fix it myself. These two parts sufficient for display or there is more to it to behind these two parts? Something like this: http://www.ebay.com/itm/HP-Envy-m6-n113dx-Touch-Screen-Glass-with-digitizer-Assembly-For-Laptop-LCD-... Thanksvk

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Hi, yesterday I put my laptop on my desk with the screen nothing wrong with it, after looking away from he screen for a second i found that there was suddenly a spider crack at the top of my screen next to the built in camera. one fine crack runs right down my screen it dosn't seem to be my mouse at the moment but iv no idea how this could have happened. I'v had my laptop about a year and a half now. the price i payed i was gutted to find it brake with out me doing anything nor anyone else were can i sent it to be repaired id rather it be by HP or a HP approved repair service. i am willing to install a new touch screen my self if i can buy a new screen but iv no idea were i could buy from that is HP approved  or other wise prefer an HP approved as theres nothing else wrong with my laptop. any help with how this could have happened and were i can get it fixed would be appreciated ^^

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The laptop: HP Envy TouchSmart 15 Notebook PC (15-j173cl)Windows 8.1 Pro The problem: I use an external monitor, so my laptop is usually shut.  Randomly, my touch screen THINKS something is touching it, which disrupts whatever I'm doing.  I would like to disable the touch screen completely, as I do not use it at all. I thought maybe the latch wasn't closing properly, but the screen resolution changes when I shut the laptop, so it KNOWS it's closed and switches to the proper resolution for my external monitor, but it DOES NOT disactivate the touch screen, and some dirt or something is touching it, changing where my mouse is pointed, where I am typing, etc. I have tried cleaning the screen and keyboard with compressed air. The problem happens randomly; sometimes when I CAD for the day, sometimes after hours of working.










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Answer:Disable touch screen for HP ENVY TouchSmart 15-j173cl Notebo...

Hello, @rockspeak Welcome to the HP Forums.I see that you're looking to disable the touch feature in your notebooks display. I will help you with this. You can do this by going into Device Manager > click the + or > by Human Interface Devices > right click on HID-compliant touch screen > choose disable. This will have disabled the touch ability. Let me know if this works for you.Thank you for posting on the HP Forums.

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The screen is only cracked in the corner which is why I thought i would still be able to use my phone but the touch screen wont work at all. This has never happened to a touch screen phone I have owned before why has this happened?

Answer:I dropped my phone and the screen cracked however instantly the touch screen stopped working.

You could try rebooting your phone and see if you fixed it, but you may have cracked the digitizer in the exactly wrong spot. It could have been the corner where the wires connect to the digitizer that has broken the circuit. You're likely looking at needing to replace your touchscreen.

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I purchased this system on 9/18/2013 and the TouchSmart screen is unresponsive to finger touch.  When accessing the Control Panel, I can open Pen and Touch but it does not do anything, nor does opeing Calibration allow finger touch to be recognized.  Please help!!

Answer:HP Envy TouchSmart Screen not Working

Hello, did you get yours working?  My touch screen also stops working occasionally and then I noticed that I had to close some apps to make the touch screen working again.  IS this normal?

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I recently cracked my screen.  The crack was interfering with the touch screen so I disabled the touch screen.  I was able to use my laptop like a normal laptop.  Picture quality was fine, no missing pixels.  Everything was fine except for the cracked screen.  I took it to my local computer repair place to get an estimate on replacing the glass.  Now the screen won't work at all.  They said I need a new LCD screen and glass with digitizer to get my computer working again.  The parts alone, cost nearly as much as I paid for the laptop!  I purchased this laptop at Best Buy this past January so it is still a new computer!  It is still under the original warranty for 5 more months.  At this point, I don't know what to do.  Is the LCD screen covered under warranty?  I know the glass is not.  The computer repair place recommended just purchasing a whole new laptop.  What other kinds of options do I have?

Answer:HP Envy m6 w103dx cracked screen and non working LCD

@annaabelina

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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About a month ago the cursor on my laptop screen disappeared and the clickpad stopped working. The touch screen still worked. I closed it down as I had to run and when I came back it was back. Nothing wrong after that. This morning I was on my laptop walked away for a minute and came back and the same thing happened. This time it's not coming back though.

I went into the control panel and installed all the updates that were available but that didn't help. Any other ideas of what to do to get it to work again? From what I can tell there isn't a "shutoff" for the clickpad that I might have hit.

Any help would be much appreciated!
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: AMD A10-5745M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 4
RAM: 5336 Mb
Graphics Card: AMD Radeon HD 8610G, 768 Mb
Hard Drives: C: Total - 685251 MB, Free - 587281 MB; D: Total - 29012 MB, Free - 2868 MB;
Motherboard: Hewlett-Packard, 1995
Antivirus: Windows Defender, Disabled
 

Answer:Solved: HP Envy Touchsmart Clickpad not working/no cursor on screen

I may be calling it the wrong name...I don't know if it's called a clickpad or a touchpad....the mouse on the bottom of my laptop is what I'm talking about. Touchscreen still works. Thanks
 

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Earlier today my SP3 fell onto the floor and I noticed a slight dent in the bottom corner. When I tried to use the touchscreen I realized that it was not working.
When I had a look at the screen I noticed that it had a crack that started in the same corner from where it had made contact when dropped - the crack curved to the other corner. How can I get the touchscreen repaired? My wife loves her SP3 and I don't wanna spend the next month on the couch! Help!!

Answer:I cracked my wife's SP3 screen and now the touch isn't working! How can I repair??

http://forums.windowscentral.com/e?l...token=YsD_ues8

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Hi HP,My HP Pavilion Touchsmart 14 Sleekbook has some problems. Within a year my laptop battery does not charge, so I had replaced the battery. But now my touchscreen stops working after upgrading to Windows 10. I had already troubleshoot the touchscreen step-by-step, but nothing works. So please tell me a proper solution for solving this problem. RegardsGaurav

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My laptop HP Pavilion TouchSmart's touch screen doesn't work anymore. I tried looking at the device manager and I clicked the Human Interface Device and there is no more HID - COmpliant Touch Screen driver. How do I install the driver? Where can I find one that is compatible to my laptop? 

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hi The latest Windows 10 update broke my touch screen.  I had already installed the Windows 10 Annivesary Update.  Following the HP instructions to fix the touch screen not working issue did not work.  If I roll back the Windows update, things work again.  The touch screen driver does not appear to have been directly updated, as I cannot rollback the driver (date is in 2006 and the rollback option in device manager indicates that there is no rollback driver available.) Any idea if a new driver is available or if there is another solution so that I don't have to rollback a cumulative Windows update? Thanks Jim

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Hello, I am having a problem with my touch screen, this happened when i reformatted my notebook, I installed the drivers and a touch panel controller firmware after that my notebooks touch screen wont work i tried to reinstall the firmware but this is what happens  when i press a key to continue this is what appears  After restarting my Notebook and trying to reinstall the firmware this is what appears  do any of you know anything about this? is there a solution to fix this problem?

Answer:HP Pavilion 10 TouchSmart 10-e008au Touch Screen not Working

Hi @JGPliskin, Thank you for using the HP Forums!  I came across your post about the HP Pavilion 10 TouchSmart 10-e008au Notebook and the TouchScreen not installing correctly. I recommend you Uninstall the Firmware for the TouchScreen and only update from Windows Updates. Here is a link to your drivers page. Please let me know how this goes. If you wish to say Thanks,  click the Thumbs up to give me a Kudos. Thanks.

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I dont recall when the issue has occured, but it has been a while since my touch screen has worked. It weird because under pen and touch it states that there is no inout for pen or touch when clearly my computer's touch screen once worked. What should I do to bring the once beloved feature back? Thank you for your help!

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Bought a brand new Envy last Thursday, touchscreen did not work.  Called support and they remotely worked on it for a few hours ultimately having to restore to factory settings, still did not work.  Exchanged laptop at store yesterday and the touchscreen on this one does not work either.   Per the sales person at the store the touchscreen should work with computer in laptop or tablet mode, is this correct? Is there a known issue with these that I should choose another model?   Is there something that has to be enabled?  I have checked the drivers and all is newest version and enabled. Thanks for any help.

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I had disabled the HID-compliant touch screen driver some time ago. It was working fine then, now that I have re-enabled it, touch screen is not responding at all. I have tried reinstalling the driver, perfomed the system updates, callibaration of the touch input from table pc settings, perfomed a touch screen diagnostic test in HP Hardware Diagnostic UEFI, but the problem is not resolved. I have tried all of the steps except step 6 and 7 which asked for system restore and recovery from the following link:-http://support.hp.com/us-en/document/c03488148 I want to know if there is any way that I can get my touch screen working without performing system reset as I have some important softwares running, and dont have an external drive to backup my data in case of factory reset? Note:Also I am unable to install a fresh copy of windows as I have forgotten BIOS password, halt code show in 75104257.

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My touch screen has stopped working and I can see in the device manager that the HID-Compliant Touch Screen controller is greyed out. When I click on it is say: Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer.Can anyone help me fix this please?Thank you 

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My touch screen has stopped working and I can see in the device manager that the HID-Compliant Touch Screen controller is greyed out. When I click on it is say: Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer.Can anyone help me fix this please?Thank you 

Answer:Touch Screen on Envy TS 4 stopped working

Hi @Monty007, Welcome to the HP Forum! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide: First Time Here? Learn How to Post and More What is your exact model of Envy 4 Sleekbook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? I understand that  your touchscreen is not responding.  It is listed in Device Manager under HID but it is grayed out with code 45,(Currently, this hardware device is not connected to the computer) . Here is a link that I believe may help with this issue: HP Notebook PCs - Touch Screen Issues (Windows 8) Please let me know the outcome. Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts, click the "Thumbs Up" to give me a Kudos.

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HP ENVY m6-n012dx Notebook PC My touch screen has worked for 3 years now. I have updated from Windows 7 to 8 to 10. Through all the updates, I have had no issues with the touch screen. Now, all of a sudden with no warning signs, the touch screen is GONE! The notebook appears to not be a touch screen when I know it is. I have looked for the driver, and there is nothing there. I am not having any other problems (i.e. touch pad is fine). HELP! I need the touch screen back!

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Last week (after a Windows update?) my Envy touch screen stopped working. I've read the instructions to uninstall / reinstall the drivers; however, in my list of "Human Interface Drivers" there are no drivers related to the touch screen (the only two are HID-compliant wireless radio and wireless button driver, nothing else). So my question - where do I go to FIND and INSTALL the correct driver for the touch screen? I assume that the missing drivers are the problem.  Searching for my laptop model and going to the available drivers, there is nothing there for a touch screen (?). I also tried to perform the UEFI Hardware Diagnostics tests to detect problems with the touch screen hardware -- looking under "Component Tests" there isn't even an entry for "Touch Screen". Help! I love having a touch screen and since it stopped working, I am no longer using my personal laptop. Thank you

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cracked my lumia 1520 screen 8 months ago and it was working fine but randomly now it wont respond to my touch and it stays at the lockscreen because i cant type anything

Answer:I cracked my Lumia 1520 screen months ago and now all of a suddem it can't read my touch, is it time to change my screen?

Try a soft reset first....i think you keep holding power and either up volume,or down volume....till it shows the gears......a hard reset is more detailed,but it erases everything......the worst is the crack might have finally broke the touch part I the screen,and you need to I install a new screen

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hello, my computer had a Windows update today, and now the touchscreen (which was fully functional before the update) is not working.  it is not the screen, as this happened once before to me and I did a system restore to fix it.  I tried a system restor this time, didn't work.  I looked in the Device Manager, and there IS NO DRIVER for my touchscreen.  how do I reinstall, it is NOT listed in the driver list on the HP website for my product.  help! Ivan

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HP ENVY TouchSmart m7-j010dx Notebook PCHello. I have this laptop with cracked digitizer glass and want to replace it. I wonder if I can order the glass with bezel from HP and how. Or what would be the best place to get one?Thanks

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I own an HP  ENVY x360 m6 Convertible PC and I'de like to know if I can replace my cracked touch screen with a regular LCD screen like the one in the picture I have attached? If not the one in the picture, may I have some links to recommended screens for my laptop that are under $100?













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Answer:replace cracked touch screen with LCD screen

Hi,Specs: https://support.hp.com/in-en/document/c05315773Manual: Page 20http://h10032.www1.hp.com/ctg/Manual/c05098448It came with 15.6" diagonal FHD IPS UWVA multitouch-enabled edge-to-edge glass (1920 x 1080)Unfortunately touchscreen display panel assembly is not spared separately (includes bezel, panel, and TouchScreen board in the HP part unit) and the are no non touchscreen panels listed in your ManualYou need this part:Part No: 856811-001Description: 15.6 INCH PANEL KIT, LCD FHD BV SLIM TS$170: http://www.ebay.com/itm/172590643445?_trksid=p2349526.m2548.l4275&_mwBanner=1$144: https://www.amazon.com/15bestoption-15-6-Convertible-M6-AQ005DX-15-AQ015NR-856811-001/dp/B01NA6Q78II'm not getting <$100 from anywhere. May be you could search part number in your region.RegardsVisruth

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So I got this computer over winter and about a month after I got it there seemed to be a problem with the touch screen. I didn't think anything of it (maybe sotware error) untill i found a crack running from the right hinge and arcing back down to the bottom of the display. I have no reason on my part for the crack to appear. Could it be from screen stress or something? I also want to state that I have been really carefull with it (It is new).  What should I do?

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I bought the Envy 15.6  at SGD1,599 in July 2016. The machine started to shut down on its on the 28th Sep. I thought it is some microsoft updating. Have to switch the system on a few times in a day. On the 30th of Sep, the screen cracked spider web style. The laptop was not moved at all from the previous day. Called HP Singapore for help and they said the screen is not covered under warranty. I continue to use it with the cracked screen by projecting it to an external  monitor as i need to finish my work and could not afford any downtime. Sent the machine for diagnosis on the 13Oct and they quoted SGD$321 for repair. I felt in duress because i needed the machine. There is no stress test done on screen panel or whatsoever test and i really felt taken advantage of by their customer-induced claims. In a way, HP or their servicing centre made me feel that I lied. And reading the forums here on cracked screen, HP stands firmly it is never their fault. This is abysmal attitude towards genuine customers. And my laptop is less than 3 months under warranty. Helpless in Singapore. 

Answer:Cracked Screen - Envy 15

The screen can be fixed for less than that...perhaps half if you are willing to install it yourself. HP does staunchly maintain that the screen does not crack without some external force being applied...indeed all laptop makers take this position or a laptop would cost half again as much because of the added warranty expense. 

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My bag fell off a table and my laptop screen cracked. Where can I buy a replacement screen for model m6-ap003dx?

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I have an HPEnvy x360. Yesterday I opened laptop to find screen cracked. Could not figure out how or why since the laptop stays in the same area and has never been dropped. Then I did a search and found it is a common problem in many HP laptops, and costs hundreds of dollars to fix.  Is HP doing anything to address this problem? My HP ENVY is still under warranty, but not sure screen is covered.  This laptop has been the WORST experience ever in all my years of using desktops, laptops. Before this happened, in the first 5months, I had to contact Support more than I did in 5 years of owning MAC and more than 10 years of owning other desktops.  That's just wrong. I want my money back.

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After using my laptop last night I had left it on my table and when I got up in the morning there was a crack on my laptop screen and when I switched it on left side of the screen touch sensor is working about the other half doesnt. I don't know how the crack appeared because I wasn't using it after my work. I would like to know an estimate for replacing my screen. It would be helpful if you tell me the amount instead of guiding me to different site.

Answer:Cracked screen for HP envy x360

Hi, I don't know what is your Envy x360 therefore can't check the price for you. What is it ?  Please use the following instructions to find out the model/product of your machine:  http://support.hp.com/us-en/document/c00033108Regards.

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I received the Envy X360 Laptop for my birthday at the end of August and the following week I opened it to try it out, set it up, etc.  Everything was fine with the screen at that time.  While on vacation today I started to transfer my files and noticed there is a crack on the screen starting at the left side hinge and moving upward to the center of the screen.  Other than me, nobody has used or handled the computer since early September.  This computer was inspected when I opened the box and has been in the original box since then.  I have looked online and noticed there have been several issues with the screens on these computers and the hinges.  I want to know what programs or support is available to address this issue. 

Answer:Screen Cracked on ENvy X360

  Was the computer purchased on a "premium" (or "gold") credit-card?Sometimes, those cards include "accidental" (or "all-perils") damage on items purchased. That's your only hope to avoid paying for a new screen, and for its installation. 

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Hello,I purchased my laptop a month ago and today I opened it and noticed the right side of the screen seemed brighter. I have an all black wallpaper so it stood out. I opened up my browser and realized that it had a crack on the screen. I'm not sure what happened to it since the laptop since purchased had not been moved around. How much would repairs cost or what is the best route to go from here?Thank you.

Answer:Cracked Touch Screen

Hello, Since this requires a hardware fix, I would suggest you to contact HP Support. Find below the link that will help you. http://www8.hp.com/us/en/contact-hp/support.html ***If my post helped, click the White thumbs-up symbol to say thanks******Please mark Accept As Solution if my post solved your problem******Although I am an HP Employee, I am speaking for myself and not for HP***





I am an HP employee

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My screen on my HP Pavilion 15-p037cl Notebook PC was recently cracked. The screen is a touch scream and that no longer works now. There are no black spots that appear on the screen when the laptop is on. There are only cracked sceen lines that run throught the top of the screen. The frame of the laptop is not damaged and all the functions of the laptop are working excluding the touch screen. How much would it cost to send in the laptop and have the screen fixed?

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Just discovered my laptop screen is cracked

Answer:HP Envy x360 m6-w010dx screen is cracked

Hello @ladyisamensch, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are having an issue with the display, and wanted to assist you!  I see that you noticed the screen is cracked. There are only a couple of options available to you, for this type of situation.  You can either try to replace the screen yourself.  Or send it in to HP for repair.  For more information about both of these options, try reviewing the following document: HP Notebook PCs - Diagnosing a Liquid Crystal Display (LCD) for Damage Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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This seem to be a pervasive issue with these computers. I really don't want to risk  investing in more components, I replaced the bottom already since it cracked widen the hinge went. I see videos on the screen replacements and that seems risky if the component isn't an exact match. Where can you reliably get this fixed my son has been dealing with their computer for the past six months since he needed it for school we couldn't afford any downtime.

Answer:HP envy Hinge Brook and screen cracked

@Broz1965

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I have updagraded to windows 10 after upgradation my hp envy touchsmart m6 sleekbook blink screen on windows 10 each time when charger plugin. Kindly help Thanks in advance!!! 

Answer:hp envy touchsmart m6 sleekbook blink screen

Hey @Waqas10075, I understand you're having some trouble with the display blinking after upgrading to Windows 10. I would be happy to help. Please follow the steps in this document, and get back to me with the results: HP PCs - Blinking or Flashing Screen After Upgrading to Windows 10 If this helps, hit that Thumbs Up, and Accept as Solution. Cheers,TechSurge.

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My laptop fell a few months a back and the placstic outer case on one side broke and that subsequently caused the screen to become disconnected on that side. It works (i think- lights up when i put it on ) but will not turn on (the screen) the wire that connects the screen to the base is broken and the screen is hanging on one hinge. 

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I'm not too sure what is the problem with my girlfriend's computer, it was working perfectly fine for the past 3 years we've had it but all of a sudden when she came home and tryed to wake it up from sleep mode, it was just a black screen...we then proceeded to reset the computer and unplugged the power cable from the back and let it sit for a little over an hour. I came back thinking maybe the computer just overheated or something and it needed to cool down but instead every single time I turn it on...the light on the top goes on, i hear the fans start up like it normally would if there were no problems but the screen is just black and doesnt change...i even let it sit like that for a good hour or so and nothing seemed to happen. I read on other HP forums to try to press F10 as the computer starts up to open BIOS but my keyboard won't even light up or work. Does anyone have a fix for this? Is it internal or what? I thought maybe it would be something wrong with the MOBO but i would think if it was, it wouldnt even turn on at all...I appreciate any responses, Thanks. (Also we did update to windows 10 but that was about 1-2 months ago and there was no problems at all after installing it)

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I have an HP Envy 15t J100 with a cracked LCD non touch screen.  I found an HP 15t J100 touchsmart replacement LCD and wanted to know if it would work with my laptop even though it was not originally a touch screen laptop?  

Answer:HP Envy 15t J100 LCD replacement with TouchSmart screen

Hi,What is the HP part number?Page 54-62:http://h10032.www1.hp.com/ctg/Manual/c04091768If it is as listed, it should.I couldn't see HD and FHD panels using different panel cables listed in the Manual, usually it does.RegardsVisruth

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Hello, I push the bottom to power the computer and the bottom lights up and you can hear the fan and the hard drive for a couple seconds but the screen doesnt turn on, computer doesn't even show bios or HP logo at the beggining. what could be wrong - Please help HP ENVY 20 TouchSmart AiO --- Black/Blank screen

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Hi, My HP ENVY 23 TouchSMART AiO Pc is no longer working.  When I power on nothing appears on the screen at all - it remains black at all times.  I can hear the fan or something inside making noises so it's getting some sort of power.   I have to hold down the power button to switch it off. Does anyone have any suggestions on how I can bring it back to life please?  All my data is backed up so I'm happy with any extreme options. Cheers,Andy  

Answer:HP ENVY 23 TouchSmart AiO Pc - Black Screen at startup

CI took my pc into currys and they checked and confirmed the hard drive is ok and working. They suspect its the motherboard which sounds pricey to replace?

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Recently my HP Touchsmart display stopped working. The fans turn on, the hard drive, and DVD drives spin but nothing is displayed on the screen... It is completely black or blank. I replaced the video card and that did not help the situation. I have also tried literally dozens of times resetting the bios via the jumpers because I read someother threads on this forum suggesting that might help and I've had no luck. Any other advise or suggestions to try? If I am unable to fix it myself, can anyone suggest a repair shop to help get it up and running? Thanks in advance for your help!

Answer:HP Envy Touchsmart 23-d060qd - Black Screen

Hello @hpefan, Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your computer display is not coming up. I am happy to assist. Try the first two steps in this document: HP Desktop PCs - Computer Does Not Start (Windows 10,8), then if nothing has changed it would point to continue with this second document: HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 10, 8) If nothing in either of those documents help, then you may want to contact HP phone support to discuss your options. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

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help me finding broken screen. every thing is perfectly working condition even digitlizer is in good condition. i am trying to find out screen over digitizer(i.e screen only).plzz help me finding my screen.thank you

Answer:cracked screen for U530 touch

Hi Ysreddy49,
 
Welcome to the Forums  
      
As per the query we understood that you are facing issue  with cracked screen in your Lenovo U530 laptop.
 
Panel HD?S?AG eDP1.2 3.2t   AUO B156XTN03.5 1A HD AG S LED1 LCD -18201045.
 
 Panel HD?S?AG eDP1.2 3.2t LGD LP156WHU TPB1 HD AG S LED1 LCD -18201046.
 
 Panel HD?S?AG eDP1.2 3.2t SDC LTN156AT33 401 HD AG S LED1 NB LCD -18201047.
 
 Panel HD?S?AG eDP1.2 3.2t CMI N156BGE?EA1 HD AG S LED1 NB LCD -18201074.
 
 Panel FHD?S?AG eDP1.2 3.2t AUO B156HTN03.4 1A FHD AG S LED1 NB LCD -18201064
 
 Panel FHD?S?AG eDP1.2 3.2t CMI N156HGE?EA1 FHD AG S LED1 NB LCD -18201065
 
The above are the LCD part number, I would also suggest you to visit the nearest service center for further details.
 
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
 
Hope this helps. Do post back if the issue persists!           ... Read more

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I installed a new glass lens and lcd that I purchased from Aliexpress on a Dell Venue Pro 8 tablet. Before gluing the lens to the lcd, I tested it by turning it on but the touch screen does not respond to where I touch it unless I touch the center horizontal area. If I touch above the center horizontal the screen responds in the opposite area below the center horizontal or above the center horizontal if I touch below the center horizontal. I suspect I may have to glue the glass to the lcd to get it to respond correctly but that is non-reversible...the glass cannot be separated without breaking it. So I need to know if not adhering the glass to the lcd is the reason the touch screen does not map properly.
 

Answer:repairing cracked touch screen

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I seem to have cracked the screen on a new ultrabook and have looked into repairing it and need some help. The screen and the digitizer still works fine, and dragging a finger across the diagonal crack does not seem to be a problem. There are no black areas or dead parts of the LCD either, although when you drag a fingernail across the crack you can feel it, so it is definitely on the outside layer. Googling the screen S/N I have found many LCD screens for around $60 but if I search for the digitizer it only comes complete with the screen and is nearly $400. Does anyone know if I really just need a digitizer and is a part available and replaceable separately? 

Answer:Cracked Screen U430 Touch

Hi  Jazzdude555
                                              
Welcome to Lenovo Community!        
                                                                    
As per the query we understood that you are facing issue with cracked LCD in your Lenovo U430 laptop.
 
As per the issue which you have mentioned the digitizer needs to replaced as the LCD comes with this kit hence you need to purchase the digitizer.
 
Here are the FRU numbers of the digitizer which U430 supports.
 

18200975
18200976
18201009
18201010
18201050
18201134

 
Hope this helps! Do post us back for further queries.
                                              ... Read more

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I have a cracked touch screen I need to disable

Answer:How do I disable a touch screen that is cracked

Try the method described in this video.https://www.youtube.com/watch?v=s9Uy5lpHzK0

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I am having trouble regarding my Aspire V11 Touch Unit. The screen was cracked, and i don't know how it happened. I just want to ask if there is a possibility for the screen to be replaced? Also, can anyone give me an approximate estimate on how much do i need to spend if screen replacement is possible? Lastly, where can i avail of the said service? Thank you very much in anticipation...










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Go to Solution.

Answer:Aspire V11 Touch Screen Cracked

You could get your system Repaired by a local Computer Repair place, If it is still under Warranty you would be better off to have it taken in or Sent in for repair. Monday contact the Support for your Region and they can give you the info you need to have it repaired that way...  IF it isn't you could get the screen on Ebay maybe. I know that I have had to replace a screen before and I bought it off there and it worked with no problem... There are somethings that is important if your Model of Screen isn't listed. LIke Backlight type, Resolution and if you want Glossy or Matte.  For me I was able to find one that was removed from the same Model machine so it was a perfect fit.  If you wanted even if your sytem isn't under warranty still you could contact support and they could give you some info of some Supported Partners that may have your part that you are looking for and they be able to do the repair for you.  Hope this helps someJames

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Hi,  Can't find any screens for my cracked lenovo u310 touch, there are many screens for the u310 non touch. can i install a non touch lcd onto my touch screen? Thanks.

Answer:u310 touch cracked screen

Hello, I am so sorry that your screen has been cracked. I have a replacement that may meet your requirements of a u130 Touch Screen Replacement. Here is the link: http://aroseks.en.alibaba.com/product/1198129245-213315298/B133xtn01_0_Replacement_Laptop_Lcd_Screen... It was the best thing I could find. Please be sure that the screen meet all requirements before you buy it. Have a great day!

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I am having trouble regarding my Aspire V11 Touch Unit. The screen was cracked, and i don't know how it happened. I just want to ask if there is a possibility for the screen to be replaced? Also, can anyone give me an approximate estimate on how much do i need to spend if screen replacement is possible? Lastly, where can i avail of the said service? Thank you very much in anticipation...













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Answer:Aspire V11 Touch Screen Cracked

You could get your system Repaired by a local Computer Repair place, If it is still under Warranty you would be better off to have it taken in or Sent in for repair. Monday contact the Support for your Region and they can give you the info you need to have it repaired that way...  IF it isn't you could get the screen on Ebay maybe. I know that I have had to replace a screen before and I bought it off there and it worked with no problem... There are somethings that is important if your Model of Screen isn't listed. LIke Backlight type, Resolution and if you want Glossy or Matte.  For me I was able to find one that was removed from the same Model machine so it was a perfect fit.  If you wanted even if your sytem isn't under warranty still you could contact support and they could give you some info of some Supported Partners that may have your part that you are looking for and they be able to do the repair for you.  Hope this helps someJames

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I have a cracked touch screen I need to disable

Answer:How do I disable a touch screen that is cracked

Try the method described in this video.https://www.youtube.com/watch?v=s9Uy5lpHzK0

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Hello..

So **** happens, and i dropped my ipod touch 3g 32gb on the ground, which caused the screen to crack. but there is not only a crack, but a black area around the crack too! but on some lightenings i can see through that black spot. so maybe there's a fix for it, since i can see through it on some strange lightenings and touch that area(and the ipod responds ofc.) thanks for your advice

http://img529.imageshack.us/i/photo0248i.jpg/

http://img714.imageshack.us/i/photo0250n.jpg/

Here you see that crack and the black area.
 

Answer:Cracked iPod touch screen

the green bit isn't the crack right? I see that in the bottom left corner. I assume you want to know what to do to fix it well you might have to buy a replacement LCD screen. Im no expert on fixing things like these so it may well be repairable but im unsure. There is also a pane on glass on top of that LCD screen too. Look here for replacement parts.

http://www.amazon.co.uk/s/ref=nb_sb...ouch+replacement+screen&sprefix=ipod+touch+re
 

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I am totally shocked and disappointed after reading 8 pages of the exact same issue I now have with my 6 month old Spectre 360.  This is used only at home, not transported-I opened the computer one morning to find a crack in the screen which has now spread and the shards of glass are being held in by the screen protector.  It is unbelieveable that it will cost $300 to $500 to repair it.  At times, it is virtually inoperable due to the cracks- this was a thousand dollar computer.  Are there any other options?  I just converted my entire office to HP from Dell and now am so regretting that decision.

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I have some damage to my LCD screen, not under warranty. Anyone know of a place i can get it fixed for not a boat load of money? Thanks!

Answer:Screen Damage on HP ENVY TouchSmart m6-k022dx Sleekbook (ENE...

Hi, No available from Amazon:     https://www.amazon.com/725455-001-HP-TOUCHSMART-SLEEKBOOK-Complete/dp/B01B01KCP0 Probably you need to source from eBay using part number or (please keep or bookmark the link):     http://partsurfer.hp.com/Search.aspx?SearchText=E0L06UA And you can replace yourself using information from the second manual on the following link:          http://support.hp.com/us-en/product/HP-ENVY-m6-Sleekbook/5375391/model/5447423/manuals Regards.

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My HP ENVY TouchSmart 15 Notebook PC screen hinge ,the part which connects to the keyboard, one side is broken. I am looking for spare part and fix it. Any HP branch close to San Antonio TX. My email: [Personal Information Removed]
. pls let me know.  thanks.

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I have an HP ENVY Touchsmart 15 (Windows 8) which now showing black screen after  recent BIOS update.  The laptop will power up, but the screen remains black.  The power light remains on, but the screen, CAPS LOCK and WIFI buttons remains unresponsive and don't seem to flash an eroor code.  The sound of the HDD can be heard on boot up, as can the fans. I'm at a bit of a loss where to go from here, if you can guide me than I can resolve the issue.  I can see a few people have had similar problems with other models. If anyone has any suggestions or guidance I'd be extremely grateful.

Answer:HP ENVY Touchsmart (windows 8) - Giving black screen after B...

Hi AdnanAU, Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I see that you are having problems with your Envy after updating the BIOS. You can try Restoring the BIOS to see if that will get it to boot up. Without the blinking error code it will be hard to figure out the exact issue. How long have you had the notebook for? Thank you,  

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Hello-
 
Here is my system info:
Product name: HP ENVY23 TouchSmart All-in-One PC
model no: 23-d027c
product no: H3Z81AA#ABA
serial no:[Personal Information Removed]
operating system: Windows 8, 64 bit
memory: 8GB RAM
 
I have the following two problems that seem related.  I searched the message board to see if anyone had a similar problem, and have found a few like this one, http://h30434.www3.hp.com/t5/TouchSmart-PC-e-g-Windows-8/Quit-responding/td-p/2417939, which no solution has been found for yet, or others that do not have a clear solution or am not sure if it's the same problem.
 
1. I walk up to the computer after not using it for a while, and find the screen is on, but has gone blank / black.  I can see the mouse cursor and it will move around responding to the mouse.  The touch screen will show a spot where I touch the screen.  But I cannot get anything else to happen, the screen just stays blank.  Alt-tab will not bring up a running program and Ctrl-alt-del is unresponsive.  I cannot get to the Start Screen, nor can I get to the utility functions (power, setttings, etc.) on the right side of the screen.  The only thing I can do at this point is to turn off the computer and turn it back on.  After I do that, the computer works again.  However, this is happening almost every day now.   I thought this might be caused by either the screen saver or the energy saving options (dim screen, or turn off sc... Read more

Answer:screen goes blank or programs unresponsive Envy TouchSmart

Hello ok_computer?           Thank you for providing your computer's information. I my self am not familer with windows 8. Before we begin can you please check your warranty status? All HP computers come with a one year waranty some even come with a two year waranty. Looks from detail information you provided it is Memory Card went bad or the Hard Drive. HP Technical Support will tell you to preform these dianostic proceedures.http://support.hp.com/us-en/document/c03408309=http://support.hp.com/us-en/document/c03561456Both parts you can install your self versus sending it in for HP to repair. You will have a better ideal ounce these are performed. Thank you. frrw

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my screen on my laptop is broken and we use a HDMI to see the screen. unfortunately my daughter accidental changed the setting to no external display ...how do I get the pc to where I can see the screen again short of replacement as it's not in the budget at this time

Answer:video not working on external screen laptop screen cracked s...

Windows key + p brings up the interface and tap the up and down arrows and enter key alternately until you get a display on external monitor then set it from there.  

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Hi, my brand new Thinkpad X1 Carbon touch screen is showing a couple of internal cracks on the top right hand corner, where I usually open it. Since the laptop is under warranty and this is clearly a hardware fault, I've contacted the support in order to create a new service case. I got an email with a £200 quote to repair a faulty screen. Its unbelieveable that Lenovo will do this, especially when anyone can see that the crack is internal and the laptop is brand new! Anyone else had this issue with the X1 Carbon?  If they don't solve this, this will most likely be my last Thinkpad...  

Answer:Thinkpad Carbon X1 cracked touch screen

Can someone tell me if this is not under warranty?
 
Image 1
Image 2
Image 3
 
Moderator edit: Moderator edit: Large pic converted to link, per the Community Rules.

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Can a cracked lcd touch screen on the above be rreplaced by a non touch

Answer:cracked lcd touch screen on an acer aspire e15 not...

The only screen that was tested/qualified for any notebook is the one that ships on it from factory. We cannot guarantee there won't be any issues by installing a different part than what shipped on it originally.

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Hello there! I bought my daughter the Acer Aspire V11 touch for a Christmas present (Dec 2014) and we've had no issues with it. We were using it last night to edit some photos that she has taken and it was fine. Closed it down, left it on the desk and went to bed. I've opened it this morning and it now has a crack rifght through the middle of the screen and it's pretty much impossible to use as the mouse icon is going haywire. I know its not been dropped or trodden on so I'm a bit puzzled as to what has happened. Is this sort of thing covered by the warranty? if not can I buy a replacement screen and try and fix it? To be honest I'm not too fussed about the touchscreen as we tend to use a mouse as my big fingers struggle with the touchscreen! Many thabks Simon

Answer:Acer Aspire V11 Touch screen cracked

Hello, 1- Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.2- Could you post a picture of the screen on.

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The glass on my Toshiba Satellite P840 has cracked - wondering what part of that is the touch screen - is it the glass - or the LCD under that.

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Some how my laptop screen broke while in my backpack with only 1 book.  Only the touch glass broke, the lcd behind it still seems to be fine. So now I'm trying to find out what my options are. Is this repairable? can I swap out displays myself? Does a cracked screen make it a total lossss? I found the hardware maintenance manual and searched for the listed display but none found that seem to include a touch screen. Any advice on this would be helpful.













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Answer:cracked Screen for Ideapad U310 Touch

jkevin2 wrote:Some how my laptop screen broke while in my backpack with only 1 book.  Only the touch glass broke, the lcd behind it still seems to be fine. So now I'm trying to find out what my options are. Is this repairable? can I swap out displays myself? Does a cracked screen make it a total lossss? I found the hardware maintenance manual and searched for the listed display but none found that seem to include a touch screen. Any advice on this would be helpful.How about page 90 and 91 of the manual?

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Hi, We purchased HP Notebook - 15-af141dx (Touch) from best buy  last feb, and it was rarely used, it never left the house or even put in a laptop bag, a couple weeks ago I just found a crack in the screen, in the top left corner and it was getting worse by the second, and then the touch was not working anymore. noting that the laptop never fell and nobody even touched it. It shows how the laptop looks brand new and has not a single bruise or a bump.. I looked up the issue online and found that this issue is common and has happened to many other people. http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Hp-Touchsmart-15-Damaged-Screen/td-p/3... I went back to best buy but they couldn't help. It is not the first time I buy an HP product, it used to be the best but now I am having doubts, I so wanted to return this defected product and replace it with another brand as it is not acceptable for a laptop screen to be that fragile and crack on its own , maybe it was while opening or closing it and still this is not acceptable. I hope HP would help..Thanks.

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I purchased an Inspiron 13 - 7359 (i7 skylake /8G) in mid december 2015. Only had the unit about a month, used slighty. On January 10 noticed fracture line in the touchscreen, at first thought LCD was broke. But quick examination only finds touch screen portion was fractured. Performed the LCD BIST test during boot (hold D-key during initial power-on) and no dead pixels, no display problems. Touch is only issue; mousing features erratic.
So I started an email conversation with Dell repair and so have gone through the process of returning the laptop to Dell and they currently are checking this issue.
From scouring the internet and finding issues with previous inspiron 13 models, namely the ghost touch issues and more recently cracked touch screens, there seems a definite failure pattern in the Dell inspiron touch model line.
I'm not certain how this is gonna end up. I could have kept the laptop and not use the touch option but the 2-in-1 feature was the main point in getting this unit.
I will post follow-ups

Joe

Answer:inspiron 13 - 7359 - cracked touch screen

Mine is completely cracked and Dell doesn't have any replacement screens :-/

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installed new hp touchsmart screen, followed troubleshooting, did touch testing but laptop does not recognize and touch screen does not work when touched.

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Dear Bleeping.
 
I noticed my touch screen has stopped working on my HP Touchsmart.  I don't use it a lot so I'm not entirely certain when it happened.   I've tried the fixes listed on the HP site with no luck.  Comp is about a year old so I don't think it's a hardware issue.  I've seen some sites where the windows update will cause problems - not sure.    
 
I can't seem to find anything in control panel that helps - like the touchscreen/tablet options or the pen/touch options.
 
Any ideas would be greatly appreciated.
 
D

Answer:Lost touch screen on HP Touchsmart 14-b150us

It would help if you post the model of this HP.
 
Have you tried replacing the driver for the touchsmart?

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hi ive looked all day to try and fix this error i have reinstalled windows7 and all drivers but am not able to use the touch sreen  or find a drive for the touch screen anywhere any help please thanks touchsmart tm2 1070us touch screen not working cant find the drive  windows 7 32bit  thank you  http://unlimitedhostingfree.co.ukhttp://doctorsoftwares.co.uk

Answer:touchsmart tm2 1070us touch screen driver

Try the nextwindow software available as download from the following weblink:http://www.nextwindow.com/nextwindow_support/Windows_7_Touch_Screen_Driver.html

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The left hinge casing on my laptop came off and was lost, and the black, plastic case for the screen is cracked and seperates from the screen when closing and opening the laptop. If there is a fix, I need it to be done quickly (I will pay for expedited shipping). I'm not sure if I have a warrantee on the laptop, it was a gift. The laptop is an envy m6. Any help would be appreciated.

Answer:Cracked screen case and broken hinge on HP envy m6 laptop

Hi @Amonsta5  I just sent you a private message. If you are not sure how to check your forum messages,  this post has instructions.

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I have a cacked screen case and broken hinge on HP envy m6 laptop. The left side of the screen case and the hinge are broken. It first started of with the hinge then that caused  the screen case to crack. I need this repaired. Please help!!!!  Thanks! 

Answer:Cracked screen case and broken hinge on HP envy m6 laptop

@mcastro5

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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My duaghter cracked the digitizer glass on her laptop, but it still works fine after disabling the touchscreen. I know I can buy another digitizer glass and replace it, but if the lcd itself is still functional can you just remove the cracked glass and use it as a non-touchscreen laptop?

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Hello the glass that covers my screen cracked when i dropped it i have disabled the touchscreen and it works normally. i got a quote and they said i had to replace the whole thing which would cost 450 euros and i bought the laptop new for 350! PLEASE HELP!

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Hello the glass that covers my screen cracked when i dropped it i have disabled the touchscreen and it works normally. i got a quote and they said i had to replace the whole thing which would cost 450 euros and i bought the laptop new for 350! PLEASE HELP!

Answer:acer aspire v11 touch, glass on screen cracked. po...

Hello, What model do you own exactly?Could you give me the first ten characters of the computer serial number (S/N)? Only the first ten.

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Hey guys,

I have a weird issue, I have a HP Touchsmart 520-1070 and after upgrading to Windows 10 everything was fine but after the anniversary update last year, I started to have an issue where when I would press the windows key on the keyboard there would be no response unless I held the button for about a second. I have tried the filter keys, sticky keys and 2 other keyboards all with the same issues.

I formatted the hard drive and reinstalled Windows 10 and Windows 7 but that didn't help, I don't have the recovery partition anymore but I downloaded all the proper drivers and the issue still persists. Does anyone have any suggestions?

Also the touch screen does not work anymore and the BIOS is updated to the latest version.

Answer:HP Touchsmart 520-1070 Keyboard & Touch Screen Issue

Hi garen45.

First if you call HP they likely can send you the recovery software, certainly they can do this for PC's although it may cost you $15-$10 dollars.

Can I ask where you downloaded the drivers from?

When you install them are you confirming the version number and manufacturer that you think is being installed is being installed by Windows?

Ken

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My touch screen is not working. Touch screen does not show on UEFI diagnostics at all. upgraded to windows 10 it still does not work. reset my pc to factory version it still does not work. HID touch screen driver in device manager is not there. Please help.

Answer:HP Spectre XT TouchSmart Ultrabook 15-4010nr touch screen no...

Hi there @hp-get-better?, Thank you for joining in on the HP Support Forums and Welcome! This is a great place to ask questions, find solutions and get help from others in the community! I read your post on the HP Support Forums. I wanted to reach out to you and help! I understand that your Touchscreen is not working on your HP Spectre XT TouchSmart Ultrabook 15-4010nr.  I did find a troubleshooting document for you called Touch Screen Issues. Please follow the troubleshooting steps in this document to answer the questions below.  Have you tried to run the Windows Troubleshooter?Have you tried to Perform a hard reset?Have you tried to Install Windows updates?Have you tried to Update the BIOS and graphics driver?Have you tried to Perform a touch screen diagnostic test in HP Hardware Diagnostics?Have you tried to Configure the touch display?Have you tried to Enable the touch screen driver in Device Manager? If not, please try to:  Open up the Device ManagerFind ?Human Interface Devices?Expand ?Human Interface Devices?Right-click on ?HD-compliant touch screen.?Click ?Enable" (if available)Restart your Notebook PC twice. Have you tried to Reinstall the touch screen driver?Have you tried to Perform an HP System Recovery? Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your s... Read more

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My touchsmart 14 sleekbook work on and of.  I have updated drivers and made sure the device is enable in Human Interface Devices.  I still have Window 8.  Please let me know if there is anything else I can do.  Thjank you.   

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In short, my screen has been scratch up so badly so I decided to swap for a new one, and I found this on Aliexpress: https://goo.gl/CfM3i0So the question is: since my old laptop (HP Envy 15 J059NR) had a non touch display, can I swap it for a touch display, in particular the Envy Touchsmart 15 J-series screen? Bc I saw they have the same cable and same housingThanks for your kind support

Answer:Can I swap touchsmart screen for non-touch model (J059NR)

Hi,Yes, it'll cost you very much.Manual: http://h10032.www1.hp.com/ctg/Manual/c03733656Display assembly (includes webcamera/microphone module and wireless antenna cables):�15.6-in, BrightView, FHD, LED, TouchScreen display assembly 720550-00115.6-in, BrightView, HD, LED, TouchScreen display assembly 720549-001�Page 57Make sure you buy exact part : whole display assembly and cables.Eg.https://www.amazon.co.uk/HP-DISPLAY-15-6-FHD-720550-001/dp/B00G2FY7UQhttp://m.ebay.com/itm/HP-Envy-15-j105us-laptop-Screen-Touch-Glass-with-digitizer-assembly-720550-001...RegardsVisruth

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I have a Dell Inspiron 3537 with a cracked touch screen. I would like to replace the screen but cannot determine the correct part to purchase.  Is it a Touch Screen only or is it an LCD with embedded touch?
It looks like the LCD with embedded touch is correct, but I would like to be sure.
Thanks

Answer:Dell Inspiron 3537 touch screen cracked Need replacement

The complete assembly is one fused part - it needs to be replaced as a unit.
www.parts-people.com/index.php

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Hi, I've recently formatted my Laptop HP Envy m7-n101dx (touch) and installed Win7  Ultimate (64 bit).  I have downloaded all drivers available on HP website and installed on my laptop.  There is only one unknown device left (acpi\msft010), and I'm unable to to find the correct driver.  My problem is I'm unable to use the touch screen of the laptop, I've googling and found that is there must be a problem with with the Human Interface Device, but when I've checked the Device Manager no Human Interface Device is on the list.  Please could anyone help me out.  Thanks in advance

Answer:Touch Screen of HP Envy m7-n101dx (touch)

Hello @JeffJadoo, Thank you for visiting the HP Forums! The Forums are a great place where you can find solutions for your issues, with help from the community! I understand that you are having an issue with the Touch Screen, and wanted to assist you! Did the notebook originally ship with Windows 10?  How did you go about formatting the notebook, and installing Windows 7?  You may be able to use the Recovery Manager to restore the drivers, however, based on how you installed Windows, the Recovery Partition may already be removed.  You can also try reviewing the following document, to see if the information helps: HP Notebook PCs - Touch Screen Issues (Windows 8) Please post back with the results.  It is possible that the Touch Screen may not be supported for Windows 7 on that particular notebook. Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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Why would one disable the touch screen on a surface 3. The screen is very thin and easily breaks if you put it into luggage or some
device with weight on it. If you get a crack and don't want a $300 repair, disable the malfunctioning touch screen, use a keyboard and all will work.

Answer:Why disable a cracked surface 3 touch screen-to enable full keyboard functionality and not pay $300

I don't know, some people get it for the touchscreen, because you know, its kinda a tablet. Although its a fne workaround.

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I literally have had this laptop for 2 days. I disregarded this the first day but now on day 2 my screen goes crazy. It looks like a child is going crazy messing with the touch screen and opening things and zooming in while I'm watching netflix or anything. I have never seen a laptop with a touch screen do this before. There are random dots popping up also. I calibrated it and updated everything and it still does this. The lock screen with even shake and when I try to type my password it types then erases it then the touch type pops up. It takes me 5 minutes to unlock the computer when ut should only take 5 seconds. This is driving me crazy. Does anyone know what is going on? Or am I the only one who has this problem...

Answer:Touch screen on hp envy

Hello briskitz This sounds like a problem called Ghost touches on your touch screen.If you bought this machine in a store, it would be faster to take it back and exchange it.If not or you bought it online, you will want to contact HP Support for a warranty issue. Contact HP Worldwide | HP® Official SiteChoose the country you are in.Choose Support, then choose For home.Enter the full product number and follow the prompts. 

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If anyone is thinking of buying an HP Envy all in one touch screen computer then DON'T do it! I bought one less than 9 months ago. The touchscreen failed and rendered the whole computer inoperable. It took several hours on the phone to get them to agree to take it in for repair. After three weeks they claimed to have repaired it and sent it back. They changed all the settings and locked them so I could not put the settings back to how they were. I don't like working on a black screen with white writing!! It took another couple of hours on the phone to get them to fix it. Now less than two months later the exact same problem with the touchscreen has arisen again. It has taken two days to get them to agree to take it back in for repair. They cannot collect it until next Thursday. It will take another two weeks after that before it's repaired and returned to me. I am really really disappointed with this machine and warranty service especially so as it was very expensive!

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How can I turn the touchscreen on, on my computer, I just notice it after 2 months of having it, the mouse stop working

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I was watching a youtube video when i decided to do some browsing when suddenly my touch screen stopped responding. i have tried restarting, factory reset, updating drivers.. everything. my screen will only work on one half or it doesnt work at all. HP refusing to help as its out of warranty (i bought it brand new sealed last month but for some reason warranty is out???) i called HP who told me to call Currys as that is where it was originally bought by the person who sold it to me.  I called Currys and they told me to call HP Parts to see how much the parts would cost on top of a £50 labour charge, I called HP parts who told me they cant find any parts for my laptop on there system and they are unable to help. I would of thought that HP would have all parts for all laptops consdering ITS A HP LAPTOP!!!!!! I paid £500 for this laptop less than a month ago and i have no easy way to fix my problem can anyone help???

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After a windows auto update my touchscreen no longer responds. I think it is a driver issue. My windows is INSISTING that the best driver is this generic driver from 2006. The display also shows up in the wrong place in the device manager. It's not in the HID list. I'm also having issues with the wireless since an update. It, for lack of a better term, stutters. Other devices will connect just fine and stay connected. But this laptop will drop the connection or simply not 'see' the network. Any help is appreciated.

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Windows 10. I replaced the LCD screen/bezel assembly and the touch screen functionality isn't working. The screen works fine otherwise. I checked all of the cable connections and made sure they are seated firm and secure. I confirmed that the driver for the touch screen sensor is the most current one. I tried it with tablet mode enabled and disabled. Any help is greatly appreciated! THANKS!

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How can I get the touchscreen numeric keypad to reappear so that I can log in with my PIN? It disappeared without warning. I tried to go into the  device center but I didnt see any options for the keypad.













Solved!

View Solution.

Answer:HP Envy Log In with Touch Screen Numeric Keypad PIN

I think I got a similiar problem with my HP Spectre x360 13-4132ng, Windows 10 64-bit.The login with touchscreen and PIN is possible but sometimes (often), when I click on the input box for the PIN on the login screen, the PIN-keyboard appears for a second but immediately disappears again. So I start the laptop and move my finger upwards on the touchscreen (so that the users are shown). Then, I am able to enter my PIN with the keyboard. But the problem is that it takes about 10 seconds (5 to 20) to get the on-screen keyboard appear. I tap on the input box with my finger, so that the on-screen keyboard (with numbers only) appears, but then, half a second later, the on-screen keyboard disappears again. After trying this several times (tapping the input box 3 to 10 times), the on-screen keyboard finally remains displayed.

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Thank you for any help on this, as I am stumped. I was given an Envy x360 touch screen laptop from a friend who claims the sreen cracked on its own, and the touch functionality was thrown off. I never did a touch screen laptop, but I have done plenty of digitizers so I thought it would nto be a big deal. Initially I noticed that the touch screen was somewhat responsive, but BARELY. You could touch it, and it may or may not register somewhere else on the screen. Experience showed me that even if a digitizer is cracked, it can often maintain its functionality, especially if there is one clean crack, so I got suspicious out of the gate. Nevertheless, the digitizer came, and I put it in, looks brand new, but the touch was not there. I ran the erase block diag test, and when I put my finger all over the screen, blocks from other parts of the screen were being erased. Over a couple minutes, I got it down to like 10 blocks, but never could complete it. The drag and drop test was a complete lost cause. I read about issues when upgrading Windows that you could lose the touch, but this is in bios so I'm not assuming that could be an issue. So the screen was fixed, but that same lack of functionality was there. So I ordered a control board, the little board that sits on the edge of the monitor where to plug in the touch screen ribbons, I just put that in, no change. I have made sure that the ribbons are going in as far as possible, a number of times already. Any... Read more

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