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IdeaPad z500 BATTERY FIRMWARE UPGRADE failed

Question: IdeaPad z500 BATTERY FIRMWARE UPGRADE failed

HiI am trying to install (http://mobilesupport.lenovo.com/us/en/downloads/DS035310)but I get this message: there are no attached batteries that require a frimware update. current battery code is : 0003-800A-0010-80A3 plz help me.thanks

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Preferred Solution: IdeaPad z500 BATTERY FIRMWARE UPGRADE failed

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Answer: IdeaPad z500 BATTERY FIRMWARE UPGRADE failed

any fix?

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I have a Lenovo Ideapad Z400 that was bought in 1st-2nd week of May, 2013. I have a problem that started on May 21, 2013, my laptop battery suddenly drops from 25% to 6%. I've read some posts that it requires firmware update to work normally.. This is the site
 

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035310

 
Is there any steps needed while performing this Upgrade? Is it safe? Will it fix my problem?  By the way, I'm here in Philippines and the Ideapad Z400 was bought by my uncle somewhere in Saudi Arabia, and he delivered it to me when he got back here. I started using the laptop on May 8, 2013. Thanks..
 

Moderator Note; please continue discussion in your existing thread as the subjects are related. - Thread locked

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I'm so mad, because I really like this function on my notebook but I can't find a solution. The panel works, the problem is that if I click on it, the sound of music or film doesn't change. 
 
Please help meeeeeeee 
 
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity & normalized font size.
 
 

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I've just changed my battery setting last week to optimize them, and at first the level kept at 60% as i thought it should be since i always keep the laptop with the plug, but after two days it lowered keeping at 59%, and today it lowered again staying at 58%, anyone knows why?   Thanks

Answer:Ideapad z500 battery

Try updating your battery firmware. Here is the link: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS035310

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Hi, I suddenly encountered a battery problem in my laptop, IdeaPad Y510P. It seems like other folks have the same problem in Ideapad series.   When I plug in a charger, the laptop shows that battery is charing but, it never goes above 7% (w/ max battery life mode). According to Energy Management, battery status is fine.  After searching similar issues, I think it may be a problem with firmware, but I was not able to find a firmware update for IdeaPad series, Windows 8.1.... I have been using my laptop over a year, but never had this problem before. Can you please guide me through how to fix this issue?  Thanks for your help..! 

Answer:IdeaPad battery firmware problem (not charging. battery status is fine)

Taehyung wrote:Hi, I suddenly encountered a battery problem in my laptop, IdeaPad Y510P. It seems like other folks have the same problem in Ideapad series.   When I plug in a charger, the laptop shows that battery is charing but, it never goes above 7% (w/ max battery life mode). According to Energy Management, battery status is fine.  After searching similar issues, I think it may be a problem with firmware, but I was not able to find a firmware update for IdeaPad series, Windows 8.1.... I have been using my laptop over a year, but never had this problem before. Can you please guide me through how to fix this issue?  Thanks for your help..! As suggested in your other posting before making a final conclusion that it is a defective battery firmware, can you try to uninstall the Energy management program? After that reboot and install it back and see if there is a difference specially on the battery status. Also basing on your statement that the unit is with you for more than a year and you have not encountered any problem except recently it would seem that a battery replacement might be in order. Again before jumping into conclusion check the ac adapter and battery based on the procedure given in your hardware maintenance manual.

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I have an E420 Thinkpad; NO problems ever with the laptop...a great machine.  I ran some updates and the Lenovo update wanted to update the battery firmware; there have never been any problems with my battery (I have an extended battery), but wanted to update as recommended. - When I ran the update, I got a "the tool was unable to update the battery firmware due to an internal error"...and then it automatically rebooted. - Once it rebooted, I now get a DOS warning (on initial boot) "this system does not support batteries that are not genuine Lenovo....." and I have to hit escape to continue.- When it boots up, I get a battery icon that shows either "plugged in and charging" with a RED X imbedded in the icon.- The laptop does not recognize the battery.  Even though it was in good condition and had a 95% charge when I first ran the firmware update....the laptop will not operate without hte power plug attached.- When I go to the power manager and the battery tab, I get a "battery was completely discharged and needs to be recharged verbiage- I have tried to re-run the firmware update from the update tool, but to no success. - I have tried to run the firmware update by downloading the install .exe file and running from my desktop....to no success.- I have tried to do a system restore, but it did not work.- I have screen shots of the screens mentioned as needed. Help!  I now have a small desktop that has a closeable lid.  It will not run if t... Read more

Answer:Battery Firmware update - failed and now will not recognize a good battery

I have the same issue.Waiting for the software update or workaround

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Hi,I own an Ideapad Z-500 notebook with Win 8.1 pro.My battery is at locked at 59% of charge and even if i connect the power plug it doesn't charge any more.I had the same problem a few months ago and I run run the "Battery Firmware Update" i found here:http://support.lenovo.com/us/en/downloads/ds035310It worked for then, but now I have the same problem once again and firmware update doesnt work anymore because my firmware is already up to date.Any solution?ThankyouAlessio













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Answer:Ideapad Z-500 - Battery firmware updated but still battery not charging

hi Aledef,
 
If you have the Lenovo Energy Management installed, can you check the following:
 
1. For Windows 7:
Ensure that Maximum Battery Life is selected
 
For Windows 8:
Ensure that Conservation Mode is disabled.
 
2. Uninstall the Microsoft ACPI Compliant Control Method under the Device Manager > Battery
   - Link to picture
 
When finished, reboot the machine and observe if the battery is now charing above 59%. If the problem remains, try charging the battery while the computer (about 30mins) and see if it goes pass the 59% mark.
 
If the problem persists, I recommend you contact lenovo on how to go about getting a replacement battery.
 
Support phone list
 
 
Regards

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Hello,
 
I have a problem with my Lenovo z500.It has just four months and the battery will no longer charge!On windows, the icon indicates 37% (plugged in charging) and remains in this state without moving.
If I unplug power,the PC shutdown.
In addition, the battery does not charge when the computer is off an I can't turn on the computer if it's not plug on the power.
 
Do you have a solution to my problem?
 
Sorry for my bad english.
Best regards.
 
Moderator Note; please don't bump posts within 3 days, it's unfait to others also seeking assistance.

Answer:Lenova Ideapad Z500 Battery not charging

hi brice572,
 
The battery on that Z500 is showing a sign of imminent failure. Can you try to perform a battery gauge reset to fully dragin the battery and reset the charge capacity. To do this, open the Lenovo Energy Management > Battery > Battery Gauge Reset (see spoiler)
 Spoiler (Highlight to read)
If the above steps doesn't work, you need to call lenovo on how to go about replacing the battery.
 
 
 
Hope this helps

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The battery is dead. When i plug my charger in, the LED light doesn't show up and it doesn't charge. Since the battery is inside the laptop, i took it apart and removed the battery to test without but i get the same issue.Ive tested a couple of chargers but the other charger was a 19v when the laptop is 20v. Could use some help, thanks.

Answer:Lenovo Ideapad Z500 Battery Issue

Hi Joerichardsonx,
 
Welcome to Lenovo Community Forums!
 
Please check this link for a possible fix or a resolution,
 
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Ideapad-Z400-or-Z500-battery-will-not-charge-pl...
 
https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Conservation-Mode-in-Lenovo-Energy-Manager-plug...
 
 
 
Hope this helps
Cheers!
 
 
 





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Lenova Ideapad Z500 Battery not charging Hello, I have a problem with my Lenovo Z500.It has just 3 months and the battery will no longer charge!On windows, the icon indicates 0% (plugged in charging) and remains in this state without moving.If I unplug power,the PC shutdown.In addition, the battery does not charge when the computer is off an I can't turn on the computer if it's not plug on the power. Do you have a solution to my problem?  

Answer:Lenova Ideapad Z500 Battery not charging

 I have a problem with my Lenovo Z500.It has just 3 months and the battery will no longer charge!On windows, the icon indicates 0% (plugged in charging) and remains in this state without moving.If I unplug power,the PC shutdown.In addition, the battery does not charge when the computer is off an I can't turn on the computer if it's not plug on the power. Do you have a solution to my problem?  

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Hi, I have this brand new z500 and it's been useless couple of months, today I take it back in use and of course plug in charger. After about half an hour I'll start the computer and battery icon says 28% and charging, usually icon is animated but now nothing happens. Also when I unplug power cord, computer shuts down immediately, same like if  you remove battery. Could the battery has been died during the time computer was unused? Is there any way to bring it back to life, or do I have to send this machine to warranty service?

Answer:ideapad z500 battery charging stuck in 28%

Under Energy Management set the battery setting to "Maximum Battery Life".

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The other forum for this did not help as the firmware update is not updated for Windows 8.1, and is not available for Z500 in the updated battery upgrade. Assistance, please.

Answer:Ideapad Z500 battery will not charge - plugged in not charging

Read the first and second post in this link.

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Hi,I have a problem.Since this morning my lenovo ideapad z500 battery won't charge and if I unplug the laptop it shuts down.I've downloaded and started battery firmware update and there was text saying:"Now configuring the program" . And it was stuck like that for at least half hour and when I pressed cancel and restarted battery firmware update it displayed error that said: "This system is not supported or is not configured for battery firmware update" Please help me.I have windows 7

Answer:Help Lenovo ideapad z500 battery plugged in not charging

Hi Luca_z500,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing an issue with system not charging on your Ideapad Z500.
 
Run the system restore to earlier date and check if the issue still persists, if occurs then perform below troubleshooting steps.
 
To resolve this issue please restart the system connecting ?Power Adapter?. Wait till the system boot completely and then go to ?Device Manager? then uninstall ?Microsoft ACPI-Compliant Control Method Battery? under battery option. After uninstalling shutdown the system, remove ?Power Adapter? and reconnect, then switch ON the system and check if the issue has been resolved.
 
Please click here to visit the Lenovo support link and select your region to get the contact number.
 
Hope this helps!
 
Best regards,
Hemanth Kumar





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I followed instruction of OKO and started to callibrate my batttery. Now my battery is 0%, charging, but never get more than 0%, does not work if unplugged. Tried bios reset, acpi cleaned up.nothing help. Lenovo official service insitis to replace the battery. I feel that this is a programming bug rather than hardware issue. Please advise what shoudl i do?

Answer:Ideapad Z400, Z500, Z510 battery will not charge -...

Hi CuriousFox , 
 
Greetings.
 
To isolate fastest is to have another battery to use or charging the original battery on a known working compatible laptop.
The power checkout guide of the hardware machine manual provides steps to check battery charging integrity (example form Z510 manual page 21) .
 
You can also try plugging the laptop but not turning it on for 1-2 hours checking if there would be changes with the battery indicator LED.
 
Would it be the same using similar energy manager and operating system that came originally with the machine?
How is the battery health and battery report?
 
Update us how it goes.
 
Regards

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I have two Lenovo Y40-70 computers that I purchased within a couple weeks of each other.  They came with Windows 8.1 but I upgraded to Windows 10. A few months ago, I noticed that my computer battery meter was reading 100% for an hour.  I continued to work unplugged until the battery died while still reading 100%.  I recharged and the battery again read 100% for more than a couple hours, then died.  So the battery lifetime is as good as always, but the reading is not right.  When I reboot, it still reads 100%. Strangely, the second system, whcih I had not used for a while, was OK, but a few days later, it started doing the same thing (though it was reading 87%, the charge when the computer last worked right.  I suscpect that this happened after a critical update, which the second system went through later. Recently, I downloaded from the Lenovo website the newer power management software on both computers, and it did not help. Then I noticed the Battery recall so downloaded the "Lenovo Battery Utility 2015" to see if my system was afffected by the problem.  When I run the utility, I get the mssage "No Battery Detect."  So it would appear that there may be an issue with the software detecting the batter. Since I can't know the state of the battery (it appears to not want to recharge until it's empty, I gues because it thinks it's 100% charged), I cannot count on this computer when it's not plugged in. Now I ... Read more

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Hey guys, Im hoping someome can help me. As the subject states my IdeaPad will not charge when i plug it in.  By the time i realised the problem i was running low on power and in trying to find a resolution to the problem online the power went and my laptop cut out. Now i cant turn the machine on or charge the laptop as the laptop doesnt want to know.  Ive tried using different sockets etc and im pretty sure theres nothing wrong with my charging lead.  The problem seems to of come out of nowhere. Has anyone been on the same boat?   Cheers for your help all.

Answer:IdeaPad Z500 battery is out of juice and it wont charge

Hi thePirate,
 
Welcome to the community,
 
The fact that the laptop has an internal battery limits a bit the troubleshooting I can provide.
 
Are you able to get a hold of another power cable to try completely rule out that it might be the charger?
 
If not then realistically the only thing I could recommend is to get in touch with support and to arrange a repair.
 
Sorry I couldn't offer more help.

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I followed instruction of OKO and started to callibrate my batttery. Now my battery is 0%, charging, but never get more than 0%, does not work if unplugged. Tried bios reset, acpi cleaned up.nothing help. Lenovo official service insitis to replace the battery. I feel that this is a programming bug rather than hardware issue. Please advise what shoudl i do?

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I bought an Ideapad Z500 a year and a half ago with the following specs :-Core i7-3632QM 2.20ghz-6GB ram ddr3-Nvidia gt635m 2GB-Windows 8 enterprise 64bitis it possible to upgrade ram to 8 gigs and also upgrade the gpu to a Nvidia 645m or 740m or 840m or any better GPU.My friend have the same laptop but with a gt 740m 1GBAnd is it possible to make my laptop specs like the one belowBrandLenovoItem Weight2.2 KgProduct Dimensions51.4 x 33.6 x 8 cmBatteries:1 Nonstandard Battery batteries required. (included)Item model number59367151SeriesIdeapad Z500ColorDark ChocolateForm FactorPortableScreen Size15.6 inchesProcessor BrandIntelProcessor TypeCore i7Processor Speed2.2 GHzProcessor Count4RAM Size8 GBComputer Memory TypeDDR3 SDRAMHard Drive Size1 TBGraphics Card DescriptionNvidia GeForce GT740Graphics RAM TypeVRAMGraphics Card Ram Size2 GB 

Answer:Ideapad Z500 Gpu upgrade

Hi abodialansi,
 
Welcome to Lenovo Community Forums!
 
This configuration with the RAM is OK
 
Based on the Datasheet of your model This can go to 8GB / 16GB
Ive highlighted the option you prefer with the RAM

 
About the Discrete NVIDIA GPU, Itis soldered to the Mainboard thus not letting any upgrade to it.
Upgrading the board means upgrading the whole Motherboard, which might not be preferred since it may only give you a minimal upgrade in terms of performance.
 
Hope this info helped
Cheers!





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Hi,I have z500 ideapad with 6 GB ram,1TB HDD and i5 processor...could you please tell me till which memry system will support...shall I upgrade to 12 GB8gb and 4 GB in two slotsPlease adviceThanks,Rajesh

Answer:Z500 ideapad RAM upgrade

hi Rajesh,
 
Welcome to the Forums.
 
From page 26 of the HMM, the Z500 can take up to:
 
Standard  Memory ? DDR3-1600/1333MHz SODIMM × 2 (max 16 GB)
 
A 12GB (8GB+4GB) upgrade is also feasible but if the machine came with 4GB (2GBx2), I would go for an 8GB(4GBx2) or 16GB (8GBx2) depending on your needs and workload.
 
More info:
Lenovo IdeaPad Z500 compatible upgrades - Crucial
Z500 Disassembly Guide (see FRU Videos)
 
Edit:
Added links
 
 
Regards

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Hi, I have updated my laptop z500 with the latest energy management software from lenovo. I am mostly using my laptop on AC charging. I have read in some forum topics that we can lock the battery at 60 percent charge and then use the laptop on AC power. I am not able to find the options in my version. Please, let me know the steps to do so. By the was I am running on Win 8.

Answer:Ideapad z500 energy management how to lock battery at 60 % charge

hi danish_jpr,
 
Can you try to:
1. Open Lenovo Energy Management on the system notification area and set battery status to "Optimized Battery Health"
 Link to picture
 
2. Use the computer just with the battery and drain it up to 10% or until the system goes to sleep/hibernate. When the unit turns off or reaches 10% battery life, plug the AC adapter and observe the battery status (the charge should now be halted at 60%).
 
 
Regards

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This is in response to the problem everyone is having with the battery not charging when plugged in. I found this in the guide for my idea pad Z400. It should help many of you to finally make peace with your battery Battery (B):      Battery Mode (B-1):  By using the battery maintenance function, it is possible to extend the battery lifespan. Before you use this function, read the precaution. Energy Management 8.0 can automatically track your habit of battery use, and then provide suggestions on selecting a battery maintenance mode for extending the battery lifespan. Two battery modes are provided: Maximum Battery Life and Optimized Battery Health.       Maximum Battery Life: In this mode, the battery has the most powerful charging capacity. Note that this mode cannot optimize the battery circle lifespan.       Optimized Battery Health: In this mode, the battery limits charging to 60% of its full capacity. This can reduce the battery degradation and extend the battery lifespan.













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Answer:Ideapad Z400 or Z500 battery will not charge - plugged in not charging

Thanks for the reminder.

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i got an ideapad z500 a couple of days ago, and the laptop is giving me around 1.5 - 2 hours of battery backup after a full 100% charge..the laptop is also overheating and gets really hot around the touchpad and under the keyboard..i called up customer care, and they checked it via some remote access software, but didn't give me any solution other than a battery gauge reset and dust removal, both of which i had already done. they also gave me an address and a phone no. of a service centre , but no one answers the phone there.. also, the dealer told me this laptop was covered with a 2 year warranty, first year on site and also a 2 year adp, but the customer support guy said that the latop only had 1 year carry in warranty and no adp..wth is this???

Answer:ideapad z500 overheating and giving 1.5 hours of battery backup

hi nipun1989,
 
Welcome to the Lenovo Forums.
 
Overheating issues are commonly caused by dirty / faulty fan or a dried out thermal paste. If you get 80-90C+ @ approximately 25C-30C room temperature and you're on normal usage (i.e. browsing the web, watching video, opening document files, etc.), then you may need to send the unit for service to correct the overheating issue.
 
As for the ADP (Accidental Damage Protection) warranty, did you purchase this directly from lenovo? Normally, a unit will have an OEM warranty for 1yr. If you:
 
1. Purchase the ADP warranty from lenovo, you will need to scan a copy of your proof of purchase and contact lenovo support on how to go about updating your warranty
 
2. Purchase the ADP warranty from the retailer (i.e. bestbuy, etc.), this warranty will kick-in after the OEM warranty expires and you will need to take the unit to the retailer if you get any problems on the unit.
 
 
 
Hope this helps
 

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Can someone clarify me if my Lenovo Z500 with I7-3612QM CPU and 8 GB RAM , 1T hdd , 740M Gpu , can support an upgrade to graphic card , and if the motherboard suports SATA 3 for an SDD upgrade , cuz? i`ve buyed one and its not detecting it , or maybe i didn`t do the BIOS settings right or what can i do/choose. Tnx for reading .

Answer:IdeaPad Z500 : Upgrade questions

GPU is not upgradable. you bought SSD in mSATA form factor, or regular 2,5" SSD?

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Hi all, Recently bought an Intel Core i5 3360m 2.8Ghz on Ebay for my Lenovo IdeaPad Z500 to upgrade from an i5 3210m. Problem is when I install it, the laptop won't boot. No display, nothing. Works fine when I put the old one back in. Reading the documentation, the 3360m is supported so I don't understand why it's not working. Got the latest BIOS version. Can anyone help? ThanksAndrew

Answer:IdeaPad Z500 CPU upgrade issue

These are the differences between the two processor from Intel's site:Intel vPro? TechnologyIntel Virtualization TechnologyIntel Trusted Execution Technology If they are compatible they should work in your unit. However, since it does not one possible reason I can think of is again Lenovo's restrictions just like in their wifi card. I could be wrong. Try the Ebay processor in another unit (not necessarily a Lenovo unit) to be sure it is not defective.

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Hello. First of all, thank you for taking the time to view my post and potentially help me out. So the problem is that my laptop will not start. I was using my laptop here one day and it was working fine, but it was unable to charge for some reason and ended up shutting down so I went to bed. The next morning I tried turning it on, but it was dead. I have tried a different charger as my sister also has a lenovo laptop, but this did not work either. I would think if the battery was the problem, the laptop should still be working with the charger in? I have tried calling support line several times with no answer, the warranty has gone out and I forgot where i bought the laptop sadly. Really frustrated over here, and any help is highly appreciated!

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I have an E420 Thinkpad; NO problems ever with the laptop...a great machine.  I ran some updates and the Lenovo update wanted to update the battery firmware; there have never been any problems with my battery (I have an extended battery), but wanted to update as recommended. - When I ran the update, I got a "the tool was unable to update the battery firmware due to an internal error"...and then it automatically rebooted. - Once it rebooted, I now get a DOS warning (on initial boot) "this system does not support batteries that are not genuine Lenovo....." and I have to hit escape to continue.- When it boots up, I get a battery icon that shows either "plugged in and charging" with a RED X imbedded in the icon.- The laptop does not recognize the battery.  Even though it was in good condition and had a 95% charge when I first ran the firmware update....the laptop will not operate without hte power plug attached.- When I go to the power manager and the battery tab, I get a "battery was completely discharged and needs to be recharged verbiage- I have tried to re-run the firmware update from the update tool, but to no success. - I have tried to run the firmware update by downloading the install .exe file and running from my desktop....to no success.- I have tried to do a system restore, but it did not work.- I have screen shots of the screens mentioned as needed. Help!  I now have a small desktop that has a closeable lid.  It will not run if t... Read more

Answer:Battery Firmware update - failed and now will not ...

I have the same issue.Waiting for the software update or workaround

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Hi, I suddenly encountered a battery problem in my laptop, IdeaPad Y510P.  When I plug in a charger, the laptop shows that battery is charing but, it never goes above 7% (w/ max battery life mode). According to Energy Management, battery status is fine.  After searching similar issues, I think it may be a problem with firmware, but I was not able to find a firmware update for IdeaPad series, Windows 8.1.... I have been using my laptop over a year, but never had this problem before. Can you please guide me through how to fix this issue?  Thanks for your help..!   













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Answer:IdeaPad Y510p battery firmware problem

Taehyung wrote:Hi, I suddenly encountered a battery problem in my laptop, IdeaPad Y510P.  When I plug in a charger, the laptop shows that battery is charing but, it never goes above 7% (w/ max battery life mode). According to Energy Management, battery status is fine.  After searching similar issues, I think it may be a problem with firmware, but I was not able to find a firmware update for IdeaPad series, Windows 8.1.... I have been using my laptop over a year, but never had this problem before. Can you please guide me through how to fix this issue?  Thanks for your help..!   Try uninstalling the Energy Management program. Reboot then install it. You should download it first from the site if you don't have a copy of it from drivers folder.

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Hi, I recently upgraded to windows 8.1 and my battery won't charge anymore. I saw a similar post with firmware update solution suggeste back in May 2013, but I also saw there was no support for windows 8.1 on the software. Is there any fix for this issue out there? If not my product is still under warranty, any suggestions? Regards,Dhruv













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Answer:Ideapad Z500 touch battery will not charge - plugged in not charging after windows 8.1 upgrae

Try installing the Power Management program update for Win 8.1.

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I tried to install a battery  update on my Lenovo T520.  The update fails with an "internal error" message being reported.  The battery does not fully charge and now lasts only a few minutes once the charger is unplugged.  The battery is a Lenovo replacement less then a year old.

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Hi guys !I have a problem with my battery, it doesn't charge. I know why, it is explained in this post: Lenovo Z400 Battery plugged in not charging problem When i try to setup the update, it fails. Here i attach a screenshot: Thank you in advance.

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HI.I recently bought a Lenovo ideapad Z500 Touch, about 4 months ago.IntelCore i5-323M Dual Core Processor,Windows 8 64-bit6GB DDR3 RamDedicated GT 740M 1GB Memory.www.saveonlaptops.co.uk/LENOVO-Z500-59372966_1357426.htmlMy question is, is it possible to change the Ram, GPU and Graphics Card to something like this.2.4GHz Intel Core i7-3630QM (3.4GHz Turboboost)Windows 8 (64-bit)8GB DDR3 SDRAMIntel HD Graphics 4000/nVidia GeForce GT 740M (2GB)www.pcadvisor.co.uk/reviews/laptop/3449805/lenovo-ideapad-z500-touch-review/They are both the same model with different specs, so I am hoping that it's possible. How and how much?Thanks

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Hallo Guys, I have webcam problem since i have upgraded my os from win 8.1 to win 10. When i tried to use my webcam for skype or other purposes, the picture started to slide and it didnt stop. i already have re-installed the webcam driver but still the problem still occurs until now. maybe you guys have the same problem like me? or anyboby have a solution for this problem? best regrads 

Answer:Webcam problem after upgrade to windows ideapad z500

Hello,Welcome to Lenovo Community. Sorry to learn of your problem with Windows 10.
If your Z500 is not on Lenovo's Compatibility List for Windows 10 upgrade, you might consider reverting to the previous operating system.

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Hi there! I just recieved my refurb ideapad z500 and not only was the battery not working ,but it has a wierd small white/bright spot on the screen. Will waranty replace it? Also what is it? Thanks!     I picked up my laptop last Friday from UPS. As soon as I got arround to opening it, I noticed that it would no power on without being pluggen in. That is strange because all my previous laptops had at least enough charge to power on, and it said it had 34%(when I powered it on with the power cord). That was the first strange thing. Then, after about a couple hours, I checked to see if it had charged anymore and it still said ?Plugged in, charging 34%?. I left it all night. The next morning, I went to see if it had moved. It hadnt. Then I thought maybe it was just saying that so I unplugged it. It still wouldn?t come on without the power cord.Then on Sunday it finally told me ?Plugged in, Not charging 34%. Somethings wrong with it. Then, I noticed a strange white spot on the right side of the display. It was really annoying me so I called in and added that to the repair list. I just Googled it and it seems like a problem with some lenovo laptops. I also talked to my friend (who knows a lot about computers) and he said it was something behind the display. Will they fix these issues since it was supposedly "inspected" and was as good as new. Thanks!













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Answer:Ideapad z500 weird white spot screen and battery not charging/holding a charge!

Dear Customer 
 
Welcome in Lenovo Forums
 
Please contact the below support to have you issue sorted out at the service center 
 

 
Thanks
Alaa





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i read the forums saying that it is not recommended to upgrading to windows 8.1 due to some VGA issues. i am currently using lenovo ideapad z500 which supports windows 8 .1. i wanted to ask when will windows 8.1 upgrade be recommended for z500 !!! as i m facing issues in my stock windows 8 ....it hangs while normal usage sometimes and slow down massivellllyyyyyyy when installing even a small software it acts like my 10yr old intel dual core or even slower. It frequenly hangs while using google chrome.i have seen my freinds asus laptop he has a lower clocked processor lower gpu....still he runs like 7-10 programs without lag ....he installed softwares installed games like gta 4 burnout paradise far cry3 in front of me n used 3-4 programs simultaneously without even a single lagg n when i install a game n try to even use my laptop it laggs like sht his cpu is i5 3337u 1.8-2.6ghz  mine is  i5 3230m 2.6-3.2ghz his gpu is 720m mine is 740m still i lgg as if i have pentium 3 with no gpu n 256mb ram plz help sort out i didnt pay 48k for this........................  
 
 
and i have read manyyyyyy problems when upgraded to windows 8.1 on z500 on this forum so just wanna know when can i upgrade n if possible plz giv me solutions for my problems with the stock windows 8 in my z500.
 
plz help !! not really enjoying it for what i paid............  :/...
 
Thanking You,
 
Divey Sawhney.
 
Moderator note; e-mail address removed to stop the... Read more

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Dear Lenovo, After perusing the recent 2016/2017 comments by multiple users on similar posts about Ideapad Z510 battery from across locations/countries - it appears that the firmware that you had issued last year - has somehow got overwritten / superceded maybe in either late 2016  or early 2017 by some more recent/latest updates. I am writing from India and facing the same probem that the battery is showing 100% and then going off almost immediately. This probem had fortunately got solved last year when you had issued a firmware update - but now when i am trying to use the same files again - it basically conveys that "no battery available to update" because that particular firmware is already applied on our laptop. Hence, can you please release newer firmware update for this same issue -  using a z510 system having current till-date updates for different OS - win 7 / 8 / 8.1 / 10 - same way as you have released for thinkpad series of laptops too on the weblink - http://support.lenovo.com/in/en/downloads/ds001322 Come to think of it - that if a fully working battery is being "prompted" as weak and "need to buy" - but actually is a fully functioning hardware - isnt it a bit of a letdown for your users??? - what to say of  some who might have already bought and replaced with newer replacement batteries - which is actually a completely avoidable cost? I am sure you need to resolve this issue soon so as to restore c... Read more

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Hi, I was having issues with my USB3.0 ports yesterday so ran the driver update tool, once I chose to reboot my laptop for the SSD upgrade, the laptop no longer boots up and occasionaly tells me there is a 2103 Detection error with the SSD. I believe, the the PC did not properly install the SSD FW update so would like to reflash it with the same firmware, or backwards roll it.  I can boot into windows from a memory stick and run the firmware update tool and although it can see the SSD - it is displaying the current firmware and thus not allowing me to update. Is there a way that I can bypass this check of the firmware to push the update out again? Thanks  

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Hi Thanks for you help and comments in advance! System information: OS: Windows 10Device: only the Standard PS/2 device is listed in the device manager which is stange because there use to be a HID also listed under keyboard Keyboard driver version number/date: 10.0.10586.0  (21/06/2006)  I have upgraded to windows 10 and since the doing so, I have encountered several problems (scanner not working, dimmed monitor-resolved, F7 Aiprlane mode button not working - resolved) and now the dreadded keyboard backlight is not working (it definitely worked before). The NumLock and CapsLock work fine and they do light up. I have tried the following:  Fn+Spacebar - does not work Bios upgrade-  does not work and no errors detected during scan in CMD (somone posted a string in another post to do this) Window updates driver updates - still does not work Installed latest Lenovo energy Management - Still does not work Question. Are the backlights for the NumLock and CapsLock on the same ribbon as the main backlight. Should the main back light work if the NumLock and CapsLock are working? Is it worth deleting keyboard from device manager - will it auto detect the keyboard, PnP detect (I can't afford to be without a keyboard Not sure what these device manage events log mean or if they help: Device ACPI\IDEA0102\4&1bc423ef&0 was migrated.Last Device Instance Id... Read more

Answer:Ideapad Z500 Keyboard back light - stopped working after Windows 10 upgrade

Update: I purchased a genuine second hand keyboard online fo £22.00 and the backlight is working perfectly. A good way to test the functionaility of your keyboard is to see if the light comes on during the boot-up. If it does not then it is either a loose connection or a faulty keyboard. It is worth opening up the keyboarg to see if there is a loose connection...see this video on how to do it, it very simple and will take you less than 5 minutes. https://www.youtube.com/watch?v=_lK4mKT_7gA If the connection are ok and you still do not see the back light working during the boot up, then I am afraid to say that you have a faulty keyboard. Don't waste you time like I did trying to get it to work...get a replacement!

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HelloLaptop Lenovo IdeaPad V580c (59-387366)Laptop Lenovo IdeaPad V580CA (59-381121)Laptop Lenovo IdeaPad Z500 (59-371606)there the video card nVidia GeForce GT 740M, 2 GB. What sort of Memory Bus Width? 64 or 128?What about Laptop Lenovo ThinkPad Edge E530 N4F76RT Black (http://shop.lenovo.ua/notebooks/Lenovo-ThinkPad-Edge-E530-N4F76RT.html#characteristics). What is Memory Bus Width?

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I have an Ideapad Z510. I have been facing the same issues with the battery that are listed in the new battery firmware upgrade. However, when i try installing the upgrade, it shows me that there's no such battery which needs an upgrade. What do I do? Also, I tried the battery calibration in OKO. Nothing happened for 12 hours. No battery discharge, no nothing.Looking for a solution.....please help!

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I was prompted to update my Battery firmware I have a genuine battery in my Thinkpad edge E520 that is out of warrenty The firmware failed and disabled the battery so it is no longer operating How do i reverse this firmware or disable the battery bios check?

Answer:Battery firmware has just killed my battery. How do you justify pushing firmware that does this?

Hi, welcome to the forums.
 
Here it is the support site link for your model just in case.
 
I'm guessing that the computer is booting but the battery does not provide any charge, right?
 
I did not have that issue, but I'm just guessing, What will happen if you apply the battery firmware update again? You can download it manually from the support site: "Lenovo Battery Firmware Update Utility for Windows 10 (32-bit, 64-bit), 8.1 (32-bit, 64-bit), 8 (32-..."
 
This is what it cames to my mind right now, I hope it helps.
 
Regards

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I tried to update my battery firmware after getting a message from the thinkpad tools today. the firmware installed halfway then completed with an error, it then asked me to click "ok" to shut down the laptop. now my battery gauge is showing 0%, the battery charging logo in the task bar has an "x" on it. The battery is not charging as well. i have to plug in the AC adapter to use the laptop. I tried to reinstall the firmware, however it says there is no connected batteries that need upgrading. In the battery management tool, it also shows battery condition as "unknown"  help!!!

Answer:Lenovo E420s battery indicator at 0% and not charging after firmware upgrade

I think the firmware flash went bad. You'll probably have to use your warranty.

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Overall I'm very impressed with the IdeaPad 15" 700 laptop, but before buying one I would like to know my options regarding a larger capacity battery. Since the line is pretty new, I can't find any online information about what batteries are compatible (if any), or specifics about the one it comes with -- hoping you guys can help me fill me in.










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Answer:Options to upgrade IdeaPad 700 battery?

Hi Lazy,
 
Welcome to Lenovo Forums.
 
As per the datasheet, your laptop comes with 4 Cell 60 WHr. The IdeaPad Y700 (Y700-15ISK) has 5 hours of battery life. This laptop has great battery life by gaming laptop standards. However, do not expect it to last a good portion of the day without having to be plugged in.The laptop is compactible to replace battery if it Lenovo battery from 4 cell to 6 cell.
 
Let us know how you get on.
Regards,
Shashi
 
Tap that Kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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Can I upgrade my lenovo Flex 14 with a more powerfull battery?   





Lenovo IdeaPad YOGA 2 13; (i3 4010U, 500GB HDD + 512GB M550 M.2 SSD, 4GB ram, Intel HD4400, 1920 x 1080, Clementine)Lenovo Flex PC Tactile 14; (I(i3 4010U, 500GB HDD + 256GB MyDigitalSSD M.2, 8GB ram, Intel HD4000 Graphics, 1366 x 768, Grey)

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I just recently got the Ideapad Z500 for my birthday and I loved it but there is one thing that is doing my head in and I wonder if there is a way to stop it or fix it. Basically the "i" key on my keyboard is super sensitive and I don't need to push it down, just slightly touching it types an "i" and means I keep accidentally typing an "i" just because I accidentally touched it. Does anyone have the same problem and do you know if there is a way of fixing it?!

Answer:I key on Ideapad z500

should also mention I don't know if this is a feature of the laptop considering the "i" is a commonly used key??

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Question: ideapad z500

i got ideapad z500 and its truning out to be a great disappointment to me... its battery life is poor and fans are always working like even i trun it on fan kicks in... i have read so many similar complients abt dis model but now i m clueless wht to do... if i cud change da laptop n get another lenovo thn which one i sud get??? i checked with alot of people before buying lenovo and everyone said its da best bt it didnt trun to be the best for me... m a student n its really hard to afford a laptop... help me...

Answer:ideapad z500

hi Safi2905,
 
Welcome to the Forums.
 
You might want to follow this thread and apply this battery firmware update to address the battery concerns. As for the fan kicking in at power up, this is most likely a thermal design to keep the laptop running cool - unless you're hearing rattling / grinding noise that might indicate a faulty fan, otherwise, this is normal.
 
If you're leaning towards a new lenovo unit to use mostly with MS Word/Excel and web surfing, check out the U Series / S series models (if you're a typist, check out the S300)
 
 
Regards

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Question: Ideapad Z500 HDD

Hi All,I have a Z500 Ideapad, and would like to purchase a Samsung SSD drive, but i am unable to see compatability list for the SSD that i would like. I have ben advised by Samsung to ask Lenovo, if my laptop can support  SATA3 SSD. If more information is required, please let me know. Regards,Craig

Answer:Ideapad Z500 HDD

Page 26 states 7mm/9.5mm SATA drive. Why not call techsupport for details?

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Hey, I own a Thinkpad E220 (5380-CTO) and the "Lenovo Thinkpad Toolbox" gives me daily alerts that I have a "critical battery issue". The link leads me to a page to download and update the battery firmware. "Battery Firmware Updates for Main and Slice (external) batteries - ThinkPad Edge E220s, Edge E420s, X1" http://support.lenovo.com/en_US/detail.page?DocID=HT062049&AID=10429688&PID=3719336&CJURL=http%3A%2F... I've gone through all the steps to update the firmware numberous times, including doing the battery recalibration and I STILL get the daily "critical battery error message". Please help, the daily scans eat up RAM and it's annoying that I have to cancel it daily. The battery, from what I can tell, works otherwise. Thanks! 













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Answer:Thinkpad E220 "Critical Battery Issue" even AFTER updating battery firmware

I do have exactly the same problem: keep getting the "critical battery issue" alert every sinle day! When I want to update the battery firmware, it says it cannot find any batteries that require firmware update. Yet, I get the same "critical battery issue" alert the next morning... This started happenning a few days a ago after I have updated the ThinkVantage Toolbox system; and it is already driving me crazy... Does anyone from Lenovo ever read these community blogs??? It seems like noone cares!

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Hi i have theEdge11 K3252545-A12 modelwith Battery 57wh model no : 42T4897 The Battery Monitor showing only 47.5wh overall capacity.This seems to be the same problem like the edge13 series. For these devices there is a battery firmware update but not for my battery.Again i know that batterys are getting worse after cycles but this seems to be bug because:1) the battery is 2 weeks old2) the battery shows in the energy manager as 47wh battery and not 57 battery. So the battery manager says "good" and no battery wastage.  Does Lenovo provide the upgrade also for my device and battery? see the links: http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-75738 http://www.lenovoblogs.com/connections/2010/08/update-bios-and-battery-firmware-to-ensure-full-charg...













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Answer:Solved: Edge 11 AMD K325 - Battery Problem need Battery Firmware update?

Hello mate, You don't have a problem with your battery. My T510 indicates the same with a 57wh. Under average usage patterns your ThinkPad battery maintains approximately 70% of its power capacity for the first year of operation. Average usage is defined as the number of recharge cycles. A cycle is defined as each time the battery discharges a total of 85% or more and is recharged it counts as one cycle.





__________________________________________________________________________________Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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After windows 8.1 upgrade, pc won't sleep, automatically or when i press sleep it's the same thing, display goes off but leds and fan still works and after 3-4 minutes the pc completely turns off. I upgade all the drivers, i don't know what else to do. Please help me, Thank you 

Answer:ideapad z500 won't sleep

hi Vincenzo,
 
Welcome to Lenovo Community Forums!
 
Can you try turning on Hybrid Sleep and disabling fast start up
also try rolling back the Intel Hd graphics driver under device manager.
 
see if that will the issue will remain,
 
 
 
Regards
Solid Cruver





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Hi, I have an IdeaPad z500. I have been facing issues with the wireless connectivity. In my room, at the same place, sometimes I get full bars and the internet works fine. But on some days it shows just 1 bar and the internet doesn't work. This is random behavior.  I checked with the Intel Driver update, the wireless driver is updated. It's Intel(R) Centrino(R) Wireless-N 2230.  

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Ideapad Z500 won't turn on, tried removing battery and plug directly using AC adapter but still won't work.

Answer:My lenovo Ideapad Z500 won't on.

Please help.

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Hi,
 
My one month old z500 fails to boot and gives an error message saying "DEFAULT BOOT DEVICE MISSING OR BOOT FAILED." 
 
This happened after i had to force my pc to shut down by pressing and holding the power button because it hadn't been responding for a while and I was only browsing on the web. When I attempted to restart it I encountered that error message
 
I suspect it's a hdd related problem because when I enter BIOS it says "not detected" in front of "Hard Disk" caption. That means hard disk is not recognized by BIOS. I tried one key recovery but it's useles cause nothing happens when I press okr button.
 
What do you think this is caused by and what should be done to recover my pc.
 
Thanks in advance...  Sorry for bad English.
 
Moderator Note; picture showing s/n edited for member's own protection

Answer:Ideapad z500 won't boot

Power down. Press the NOVO button. Choose Bios setup. Disable Secure boot. Disable PXE boot to lan. Save and exit.

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Hi there, I am having issues trying to play sound through to my headphones, the sound either comes through the speakers and the headphones or I get no sound from the headphones and solely through the speakers when all I want is sound from the headphones!I have tried unistalling bluetooth from the device manager and updated the drivers etc etc but still no joy, please help is there any joy in an adapter for the jack socket as I get sound but only through both, the headphones do not show up anywhere so I can configure them either, its as if the laptop does not recognise them (oneil philips). Many Thanks

Answer:Z500 Ideapad help with headphones

Cheers for the replies...........................

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Hello!I bought my new Lenovo Ideapad Z500 only two weeks ago and since than it works fine, however yesterday it produced a very strange error. When I turn on my laptop it stops when the Lenovo logo shows up and freezes. The worst problem is that, it doesn't happen every time I turn it on, so when I bruoght it back to the shop, it was working fine again, and after I arrived home, it did the same error. It wasn't only a one time experience, I've tried it at least ten times, and it stopped on the Lenovo logo over and over again. I send it back to the service, however, I am curious whether I'm the only one facing with this weird issue or not. Thank you for your time!Best regards to all!

Answer:Ideapad Z500 won't start

Hi doma,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that the computer is hanging at Lenovo LOGO; this may be the issue with the bad sectors in the HDD, we are getting this issue for the first time. As you have sent it to the service center you need not worry the issue will be resolved.
 
Do post us back for further queries.
 
Best Regards

Shiva Kumar






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Hello, I want to replace my Ideapad Z500 with a HD Screen, where could I buy it? I have a old Macbook since 2007 with better resolution and ppi than this model. I am a photographer and it is very important for me the HD Screen.

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Hi all, I have an issue with my Lenovo Z500 touch. The USB 3.0 port on the left is not working. When I attach an external HDD, the HDD light is on, so it is powered, it is not seen by my pc.I have looked in the Device Manager and there's an error in the USB xHCI Compliant Host Controller. It says that the device cannot start. Tried to udate the driver, but it says that the driver is up to date. I have Windows 8.1. The other 2 USB 2.0 ports work fine. Any idea? Could be a driver problem? Here is the event in the Device manager: Device PCI\VEN_8086&DEV_1E31&SUBSYS_397717AA&REV_04\3&11583659&0&A0 had a problem starting.Driver Name: usbxhci.inf Thank you in advance. Michele

Answer:Ideapad z500 USB 3.0 not working

I uninstalled all the USB drivers, then rebooted. The Device Manager says that the USB controller works properly, however, the HDD is still not recognized.

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Hi, I am in the market for a new laptop and have narrowed my choices to the Sony Vaio S here http://bit.ly/TAPlYC with Windows 8 Pro and 1 year of support as perhaps the only upgrades and the IdeaPad z500s here http://lnv.gy/WtWizp . I am upset that Lenovo does not offer the 7200 rpm option for the hard drive nor a higher screen resoltion. I personally think the 1920 x 1080 on the Viao S is a bit too high, but the 1366x768 of the z500 is way way way too low in my opinion. I want to love lenovo because the community seems great, but the lack of upgrade options is troubling.  Also, a more general question: I am a web developer that does php/html/css editing/developing using a text editor (not heavy ones like Dreamweaver), watches netflix and listens to things like Spotify. Are the HD 4000 Graphics good enough for me? I know RAM is helpful here, but I like to buy my own RAM because it's fun hunting for it (thats why I dont need an 8GB lenovo option to buy) Any thoughts/advice? Thanks, James

Answer:IdeaPad Z500 - low specs?

hi James,

Welcome to the Lenovo Community.

If you're leaning to the Lenovo Z500, the built-in HD 4000 graphics will be good enough for any php/html programming (especially if you use editors) as this embedded graphics card is on par with the AMD Radeon HD 7520G (based on 3D benchmark).

The screen size though is something that can't be customized but the HDD, you can. If you want fast boot-up,and response time pf your programs you might wanna consider switching to SSD as it's 2-3 times faster than a regular HDD and you can get an enclosure to convert your HDD as an external drive or make your system a hyrid drive (SSD as primary, HDD as secondary, you will need this:
http://tinyurl.com/ckmn7no

You can find reviews here:
http://tinyurl.com/27v88ob

Hope this helps.

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I bought Lenovo Z500 1.3 year back. It started giving problems after the warranty got expired. First of all the Graphic card got crashed and now have issues with Keypad. This is very dissapointing .  

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please, ihave lenovo ideapad z500 and have aproblem with  win 7 in starting up it is very slow 

Answer:Lenovo ideaPad z500

Mahmoudarafat wrote:please, ihave lenovo ideapad z500 and have aproblem with  win 7 in starting up it is very slow Try the tweaks given in this link.

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HI,I want to know about the manufacturer of RAM of Z500 core i7 3rd Generation,I just got my laptop serviced at a local repairing store due to water damage, I have doubt that they might have replaced the Ram.CPU-Z shows manufacturer as "Hyundai Electronics":Any information will be appreciated.













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Answer:IdeaPad z500 Ram Manufacturer

Hi kamran123ali,
 
Welcome to Lenovo Community Forums!
 
That is pretty much correct.
 
Some Lenovo RAM are manufactured by Hynix Semiconductor (Hyundai Electronics)   
Part number starts with HMT
 
Hope this helps
Cheers!
 
 
 





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Brightness problem with Z500. I have run all Lenovo system checks, updated Intel and Gforce drivers, appears to be all ok. But the screen on the laptop has gone dim.Isouspect that this could be a power saving issue, any ideas please?










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Answer:Lenovo Z500 ideapad

Brightness problem solved, due to information below.

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I pressed the brightness button on my pc and the backlight dimmed and I can hardly see the screen. Please can you let me know how to fix this.

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Hi.I bought the Lenovo Ideapad Z500 and I'm trying to boot from a USB drive in order to install Windows on it.When I start the boot menu I only see the hard-drive, the DVD and the network.I tried to set both UEFI mode and Legacy mode in BIOS but the USB stick does not appear in the menu when I boot.I put the image of windows with Windows 7 USB DVD Download Tool which formats the stick in NTFS mode.I have the latest BIOS v1.21 and I tried with 2 different USB sticks: one 16GB USB 2.0 Corsair and with a 32GB USB 3.0 ADATA both on USB 3.0 and USB 2.0 ports on the notebook.I really haven't seen anything like this in my entire career. I even downloaded the file efi\boot\BOOTX64.efi and replaced the one that Windows come with on the specified folder on the USB stick ....Why is so difficult to choose the USB boot drive on the newer notebooks?Does someone have a clue how can I boot from USB?Thanks in advance!  Bupitz













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Answer:USB boot for Ideapad Z500

Hi,
 
I don't think I can be of much help, but a couple of things to try:  if your USB flash drive is formatted NTFS, it will only boot in legacy mode if it is bootable at all.  One thing you might try is to set the partition active if it isn't already.
 
If you want to boot in UEFI mode, format the flash drive with a single FAT32 partition.  Copy the contents of your install DVD to the flash drive.  If you're using an ISO copy the contents of the iso using a tool like 7zip.  UEFI bootabiliyt doesn't require using a special tool to prep the drive.  Just format it and copy the install medium to it.
 
Win7 requires CSM support in bios to boot successfully in UEFI mode.  That may always be enabled in UEFI mode or it may be a separate option in BIOS.
 
Z.

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Hello,I am thinking about purchasing an Ideapad Z500 and I would like to ask, if there is an empty slot for a mSATA SSD? I could not find any Z500 model with an SSD. I will appreciate any help on this topic. Thanks 

Answer:Ideapad Z500 - mSATA SSD??

I had a look in mine... no msata connector. The empty space and the solder pads are there on the board, but NO connector It looks like that the control chip for the (optional) msata port is missing as well. Now ordered a bay for the optical drive, including converter from msata to 2.5" sata.

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I have an Ideapad Z500 running Windows 8.1 pro but get many problems such as "Reset your Pc not working "Insert Media Some files are missing. Your windows installation or recovery medial will provide these files". This is a frequent occurrence. I have tried reinstalling and repairing but the same problem arises. Microsoft's answer to this is: How to create installation media for a PC refresh or reset http://windows.microsoft.com/en-IN/windows-8/create-reset-refresh-media but I can't do this as I don't have a PC running Windows 7. There is also the problem of so many unwanted adverts on Windows 8 that I get frustrated at times as othe time consuming problems arise.A computer savvy friend suggests I change the OS to Linux 12.04, so I ask do you have experience of this and is the OS compatible with the Z500. Is it a simple uninstall Windows 8 and install Linux or are there complications?Failing that do I downgrade to Windows 7 (at more cost) or can you recommend some other option. Windows 8 is totally spoiled because of all the intrusive adverts, especially on XBox. 

Answer:Ideapad Z500 OS change possible?

khamsripai wrote:I have an Ideapad Z500 running Windows 8.1 pro but get many problems such as "Reset your Pc not working "Insert Media Some files are missing. Your windows installation or recovery medial will provide these files". This is a frequent occurrence. I have tried reinstalling and repairing but the same problem arises. Microsoft's answer to this is: How to create installation media for a PC refresh or reset http://windows.microsoft.com/en-IN/windows-8/create-reset-refresh-media but I can't do this as I don't have a PC running Windows 7. There is also the problem of so many unwanted adverts on Windows 8 that I get frustrated at times as othe time consuming problems arise.A computer savvy friend suggests I change the OS to Linux 12.04, so I ask do you have experience of this and is the OS compatible with the Z500. Is it a simple uninstall Windows 8 and install Linux or are there complications?Failing that do I downgrade to Windows 7 (at more cost) or can you recommend some other option. Windows 8 is totally spoiled because of all the intrusive adverts, especially on XBox. Why not let your computer savvy friend do what she/he has suggested?

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Hi all,
 
After installing of Battery Firmware Update my brand new battery not recognized by notebook anymore.
It is completely dead.  I am fully upsert.
 
So, people, do not use this app if everything is fine. Application is not stable.
 
Facts:
Laptop: ThinkPad E420
BIOS: 8HET44WW(1.26) - Latest
Operating System: Windows 10.
Power Management Driver: 1.67.11.8 -Latest
Battery Firmware Update Utility: 1.15 -Latest
Battery Model: FRU 42T4799  - (9cell, 55++, T410,  E520, E420, T510...) - Original, Fully compatible. 
 
Proofs:
Screen1: http://imageshack.com/a/img923/8763/cBax7G.png
Screen2: http://imageshack.com/a/img923/165/9Rg71E.png
 
 
Seems like internal battery memory was corrupted due to flashing interruption.
I assumed the root cause is internal software error.
 
I've tried the same on Windows 7/8/XP with all LnvBFU revisions (from v1.2 till v1.15) without any success.
 
But LnvBFU.exe still recognizes the battery, it still able to start flashing.  
And I still have hope to install battery software correctly.
 
Dear Lenovo experts:
1. Please provide steps to correct this error.
2. Please advise how can I get logs of LnvBFU to figure out what's wrong.
3. Please fix this issue in the next LnvBFU revision.
 
Thanks in advance.
 
 
Moderator comment: Please don't post the same message(s) in multiple places as it splinters the discussion. Duplicate(s) removed.

Answer:Battery Firmware Update has killed Brand New E420 battery

Hi, I have a comparable problem over here. Got a brand new Lenovo Yoga 260 three weeks ago, worked completely fine until last wednesday. Processed some lenovo updates including Lenovo Solution Centre and Power Management and now my battery is dead. Everytime i turn on my Yoga 260 i get a battery error message after a few minutes that says the battery is not charging and it should be replaced due to a bad condition. When i open up Lenovo Settings and search for energymanagement it displays the same message telling me the battery is defect due to normal wear and it should be replaced. My problem is that the battery worked completely fine until the moment i installed some Lenovo software updates. I hope lenovo support can provide steps to correct this error instead of forcing me to return it and wait 2 -3 weeks. Thanks in advance. 

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A few days ago I purchased a 2nd hand Ideapad Z500 (build date is 2013 and it's the i5 model) and I have unfortunately came across a problem, when i recieved the laptop i had to reset back to factory settings once reset and i got into windows and after installing all the drivers that needed installing i noticed in device manager there was no nividia graphics card only the intel hd 4000.I have downloaded the Intel Graphic drivers from Lenovo's support website which installed ok. However, if I try to install the NVidia driver it says "Graphics driver could not find compatible graphics hardware" I tried the newest driver and some old drivers and also the driver from Lenovo website but I couldn't install it. As i said above there is nothing about NVidia in the Device Manager. It only shows Intel graphic card. i installed AIDA64 and GPU-Z and again they only show only Intel, they cannot see NVidia either. So after much reading on the this support forum I updated the bios to the newest version, v1.21 but nothing changed, also from what i can make out from the forum reading i have done there should be a setting in the BIOS called "Graphic Setting" which needs to be set to "Switchable" well that option is not there so i don't know if the problem is the bios or the motherboard.So i am not sure if this is a Hardware problem or software anyway i am going to try another recovery and see if that sorts it. So any help or advice would be most appreciated.  My Lenovo... Read more

Answer:Ideapad Z500 Switchable graphics

Try installing/reinstalling the chipset driver first. Reboot and then try installing the Nvidia driver/software.

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I recently had a problem with my Lenovo Ideapad Z500. I've only had it for around a month, and it's been working fine. But today I turned it on and It restarted my laptop as Windows experienced an error, now everytime i try to boot my laptop up, it takes a while to boot and in the end doesn't boot, and goes to scanning and repairing (C: and get's stuck on 2 % after like two hours. This is ridiculous, I paid over £500 for my laptop, and it's doing this already? Can't believe it! Why do I do? 

Answer:Cannot boot my Lenovo Ideapad z500

Power down your laptop then press the NOVO button. Select System Recovery to return the system to factory default. After restoration remove McAfee and enable Windows Defender thereafter.

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For some reason my fan stopped working, it kept doing this really annoying hum but didnt do anything.Using the dust removal got it going but the noise was still there.sometimes the noise is gone and dust removal doesnt give the noise eithertried shaking the laptop and didnt hear any loose bitsthis just happened out of nowhere.idk if using the dust removal 3-4 times a day for the past week or so had anything to do with it...

Answer:Ideapad Z500 fan doesnt work

Dear Customer 
 
Welcome in lenovo community
 
Please contact the below support to get more help

 
Please let me know
 
Thanks
Alaa





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Hi,My laptop has been experiencing a lot of problems. One of them is that it will automatically restart and reset everything in response to lagging, and after the restart process, I will loose all my saved files and date. This has occured multiple times, and I did not receive much assistance from the customer service back home.My laptop also consumes battery energy really fast. It says online at the official website,  that the battery life is an average of 5 hours for regular web browsing but mine only lasts for maximum 90 minutes and would shut down at under 20%. 

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Hi! I just bought a Lenovo Z500 to start studying 3D animation, so I got a student license to download and install it. Although it seems the laptop has every needed requires to install and use it, it seems to have some sort of error starting up, and sending reports to Autodesk is getting me nowhere. I did my researches, and seem to be a solution, but I couldn't complete it. Autodesk recommends in their forums to disable UAC, but after I did that, same problem occurs. Is there any solution to make Autodesk 3D Studio Max work in my laptop? If there is, can somebody explain me the steps to follow? Thank you.

Answer:Ideapad Z500 and Autodesk products

hi Tigridia,
 
Welcome to Lenovo Community Forums!
 
Can you share maybe the error message that you're getting or possible a screenshot of it.
 
can you tell what exactly happened when you launch the Program
 
Solid Cruver
Thanks,





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Hi,I'm italian, sorry for my bad english.My Lenovo IdeaPad z500 has a problem. I have a router with 150mbps wifi n but my Lenovo is only able to connect at 65mbps (sometimes, for few seconds, at 72mbps). I'm so close to the router and there is nothing between me and it. I have full signal and there aren't other wifi that use my channel. I use WPA2 AES as criptation method. The problem is on my laptop because my father's laptop, an old Acer, is connected at 130mbps.I have no idea what to do, please help me.Thanks so much for future answer!

Answer:Wi-Fi N 65mbps only on Lenovo IdeaPad z500

hello there,as we've already discussed similar issues earlier, i suggest you to check the thread below first. if it doesn't work, you could just search the forum as " wireless n" and you will see few more threads that could help you to solve the problem.http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/Y560-Wireless-n-mode-not-connecting/ta-p/...hope this helps.

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I have a problem with my ideaPad Lenovo Z500 .I tried to connect it to my tv (LG smart tv) by an HDMI cable, but , it didn't work so I tried to connect it again to another TV(Samsung smart tv)  but it didn't work.I have the latest version of Windows(Windows 8.1).I also pressed Win+p to extend my screen to the connected TV but nothing happened , my tv says "no signal".When I connect the HDMI cable to my computer it become black for few seconds and then it returns to work normally .Please i need help . Thanks. 

Answer:NEED HELP LENOVO Z500 ideaPad HDMI TV

unfortunately hdmi of ideapad z500 support until 1080p res. Nvidia 740m support uhd but hdmi is the intel graphic card... sorry for bad english

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A few days ago I saw a flash deal on amazon to 16GB RAM. I buy quickly before it's over. So I could upgrade my memory of 8GB to 16GB.Today I received the RAM and see that it says "Mac Compatible" ... And I see is DDR3L 1.35V instead of DDR3 1.5V, which my laptop currently used.Can I install these 1.35V modules  in my Ideapad Z500?In the Amazon reviews I have seen people he has worked perfectly with these Lenovo models: T400, T500, Flex 2, T420

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Hello Bit of a noob question here but I got this laptop a while ago when i didnt really know anythign about computers. since then, I have learend a bit (still no expert).  however every search of this model I search for even on this website claims this system should have a Nvidia GPU, Mine doesnt, or doesnt seem to have any trace of one, I only hadve HD4000  All I want to know is, am i doing soemthing wrong, or do I simple not have the GPU?  Model name 20221

Answer:Lenovo ideapad Z500 Touch

bigrumba wrote:Hello Bit of a noob question here but I got this laptop a while ago when i didnt really know anythign about computers. since then, I have learend a bit (still no expert).  however every search of this model I search for even on this website claims this system should have a Nvidia GPU, Mine doesnt, or doesnt seem to have any trace of one, I only hadve HD4000  All I want to know is, am i doing soemthing wrong, or do I simple not have the GPU?  Model name 20221Go to bios and examine the settings for the Graphics. Select optimus or similar statement. See picture. 

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Hi everyone in my firt message.I read a lot about some unsolved Wifi problems in the U an G series, but not so much in the Z series.And i was wondering if this Z series have already solved this Wifi problem, or if it´s because this models are more recent.I was going to buy this laptop, but all this problems, make me think it a little bit more.Thank you for your help.

Answer:Is there any known problem with the WIFI in the Ideapad Z500 ?

Hi
 
Welcome To Lenovo Community
 
 Please find various reviews which should help in taking a decision
 
http://reviews.lenovo.com/8923-en_us/D154D5AC6B50D842DA0C71463DC39B2A_12F0696583E04D86B9B79B0FEC01C0...
 
http://www.youtube.com/watch?v=hB-n-0haKmU
 
http://www.theverge.com/products/ideapad-z500/6058
 
http://www.engadget.com/2013/01/06/lenovo-u310-u410-touch-z400-z500-touch/
 
 
 
 
Hope This Helps
Cheers!!!
 
 
 
------------------------------------------------------------------------------------------------------------------------------------------------------------------

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I am Sarath, i am planning to buy a new Ideapad Z500, before i want to know whether Z500 supports MSATA drive or not, Please someone conform me about this.

Answer:M sata drive on Ideapad Z500

This question has been asked before here:http://forums.lenovo.com/t5/IdeaPad-Y-U-V-Z-and-P-series/Ideapad-Z500-mSATA-SSD/td-p/931983Unfortunately there is no mSATA slot available. You can always consider replacing your HDD with a SSD, which is slightly cheaper. Consider getting one of 256GB and if you need more just buy a external hard drive.Bonne chance!

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hello friend i have a laptop lenovo ideapad z500 series,I installed an internal hd traditional very slow and I would like to replace with a Samsung SSD 850 Series 500GB evo fromI have some questions for you1) the first thing you think and 'compatible in size?a friend of mine told me that there looks SSD 2.5-inch low-and high-profile and your SSD and may be inconsistent when it is high profile.I would never ever let me take apart and then I prove incompatible.2) it is compatible as I hope with all my strength I am 'knock on wooddo you think you will void your warranty if you do disassemble ??3) I live in Milan and I was planning to take it to a shop of Chinese in Chinatown the operation of simple replacement should cost between 10 and 20 euro although talking to their engineers have told me that they do not know ....there will 'be trusted ??I wanted to do it but then when I saw the video on youtube I said let fe 'and a casinoaside from the joke I was thinking well to take him to a service center lenovo maybe take a little, and I make them work.experiences that you have ??know someone in Milan or Milan hinterland able to do this' cause has already done on your laptop ??4) Now we talk about the migration of data and the operating system keep in mind that initially when I bought was on windows 8 then I upgraded to Windows 8.1, and more free time I would definitely installarci Windows 10 as an upgrade from the 8.1 even though the maximum It would be to installarci Windows 10 ... Read more

Answer:chang ssd in my lenovo ideapad z500 help my please thanks a lot

sorry about my bad english

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Hi, I was recently playing a game on my laptop (a Lenovo Ideapad z500) when the laptop began freezing and came up with a error message saying something a long this lines of shutting down to prevent data loss. Since then it's been trying to diagnose and repair with no success, I have attempted to use any of the F8 options but the laptop just restarts with no visible difference. I have also tried a system recovery attempted an intital as I did not have on saved and that didn't work either. Does anyone have any experience with this issue and/or can advise? Thanks in advance.

Answer:Lenovo Ideapad z500 - Won't boot

Hi Aidso,
                           
Welcome to Lenovo forums.
 
As per the query we understood that you are facing issue with the system not booting in your Lenovo Z500 laptop.
 
Try to boot the system to safe mode and select system restore to the latest date and check for the issue.
 
If still the issue persist, then in safe mode uninstall the display driver in device manager and restart the machine and check for the issue.
 
Check if the system is overheating while playing games or while using any applications.
 
Hope this helps. Do post back if issue persists!
 
Best regards,
 
Ashwin.S





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I've recently started experiencing issues with my Ideapad Z500. The warranty has expried, and so i cannot send it off to get repaired. I've replaced the laptop charger, with multiple different ones, all working, and yet it will still not charge. It will not turn on when plugged into the mains. I've attempted to remove the battery, and power through the mains, and yet it will still not power on. I've replaced the internal power jack (one which connects to the motherboard), and yet it will still not charge. There is no visible signs on the motherboard as to scorch marks where it could of shorted out.  From my point of view, everything is as it should be, but the laptop will just not power on at all. Any ideas on what can be done to get this working again?













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Answer:Lenovo Ideapad Z500 won't start

Welcome to the Lenovo Community !
 
Sorry to hear about the charging problem.  From what you have described and tried about the only thing left is to replace the motherboard.  The motherboard may have damage that isn't visible and without the proper testing equipment it would be difficult to locate.

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Hi, After upgrading the bios to version 1.18 my laptop is not getting charged & my serial number in the bios is showing invalid can any let me know how to go back to the old bios? Every time when I start it gives an error snap enclosed for reference. in z500 it is consoled batteries how can we change the batteries to unauthorized.               RegardsAnand

Answer:Ideapad Z500 Bios issue

anand_mandas wrote:Hi, After upgrading the bios to version 1.18 my laptop is not getting charged & my serial number in the bios is showing invalid can any let me know how to go back to the old bios? Every time when I start it gives an error snap enclosed for reference. in z500 it is consoled batteries how can we change the batteries to unauthorized.               RegardsAnandCall techsupport for a possible repair with them.

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Hi, I updated my BIOS to the latest version available, 1.18. However I have some serious issues with the fan. It's not stable. How can I do a Bios recovery, or go back? Where can I get the previous version or factory bios version of my laptop? IdeaPad Z500 Notebook. Model 20202.  













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Answer:IdeaPad Z500 Bios Recovery

Hi VegetaOSX,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to inform you that after updating the BIOS it overwrites the current version with the new version and is not reversible unless you had made a backup of the previous version, as an alternative I would Strongly Suggest Calling Technical Support for Assistance.
Click here to open a link where you can select the country and get the exact contact support number. I?m sure they will be a great help.
 
Do post us back for further queries.
 
Best Regards

Shiva Kumar






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Hello, I want to know whether Edge Scrolling using the touch pad mouse on Lenovo Z500 Touch is possible.  When I try to adjust the settings on my ELAN Pointing Device options, I see Edge Swipe, but not Edge Scrolling.  I just bought this laptop, but I made sure that I do have the latest drivers for my touch pad.  Moreover, I think this feature was meant to be included in the software because the registry options and demonstration videos suggest Edge Scrolling is possible under this hardware and software.  So what gives? I strongly dislike having to use two fingers to scroll on my touch pad instead of being able to use the edges.  This is a pretty basic feature on most laptops these days, and I used to use it daily on my previous Lenovo laptop.  If I can't have it on this new computer, I will probably return it.  I appreciate any help in resolving this.













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Answer:IdeaPad Z500 Edge Scrolling

Hi ab56v2,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that the Edge scrolling feature is not working in the Touchpad, re-installing the Touchpad driver should display the Edge Scrolling feature in Z500 Laptop as per the image below:

Here is the link to download the Touchpad driver for the computer:
 

Touchpad Driver for Windows 7 (32-bit, 64-bit)
Touchpad Driver for Microsoft Windows 8 (64-bit)

Hope this helps!!!
 
Do post us back if the issue still persists.
 
Best Regards

Shiva Kumar






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Good evening, I have a problem with my screen.He's dark, but I carry f11 and f12 brightness does not increase or lowers.I do not know what goescan you help me?use windows 8













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Answer:lenovo ideapad z500 W8 screen

I usually access the battery option either in the taskbar or control panel. At the bottom there is a slider to adjust the screen brightness. Give it a try.

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Recently, I have bought ideapad z500 touch and found out that it doesn't come with veriface software. I have try to find the software at support.lenovo.com but no such software. By the way, the OS is window 8 (64 bits).So, I want to know where to download it? and also What is the installation steps?

Answer:How to get veriface for ideapad z500 touch?

The Z500T does not come with the Veriface software. There are models (Z580 for example) that comes with Veriface but not with the Z500T.

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Hello to everybody... I'm looking for a solutiion for the problem that I'm experiencing on my laptop (Ideapad Z500) with Windows 10 installed. In particular I'm not able to connect my laptop to my bravia TV trough Miracast. I have tried with another laptop HP (with Win 10 as well) older than my Z500 and I was able to stream my laptop monitor to the television without any problem. I have already checked the following:- last driver available is installed for the wireless adpater;- last driver available is installed for the video card Intel HD Graphics 4000;- I have checked on DXdiag.txt file system information that Miracast is supported by the laptop graphic adapter. I tried several times to connect the laptop to the TV but every attempt was uncessfull... I don't know what else to check... can anybody help me to solve the problem Thanks in avdance for the support. 

Answer:Ideapad Z500 Miracast not working

I have had the exact same problem with my ideapad 300 171SK. I get the message on my LG smart TV "laptop not connected." I can cast with two different tablets and two cellphones but not the laptop. I purchased this laptop at Best Buy. I talked to the "GEEK SQUAD" and I am told, "It should work." Lots of help, huh?

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i just want to ask if how much the price of z500 i7 today? 

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Hi all. I bought a Lenovo z500 notebook 3 days ago. Everything is perfect but I have a big problem. As you know, this machine has 2 graphic cards, one of them is Intel and another is NVidia. -  I have downloaded the Intel Graphic drivers from Lenovo's support website and I could install it correctly. However, if I try to install a NVidia driver it says "Graphics driver could not find compatible graphics hardware"  I tried the newest driver and some old drivers +  the driver from Lenovo Support website but I couldnt install it.-  Also there is nothing about NVidia in the Device Manager. It only shows Intel graphic card.-  Monitoring programs like AIDA64, CPU-Z, GPU-Z  show only Intel, they cannot see NVidia too.-  I updated the bios to the newest version, v18 but nothing changed.-  Graphic setting is "Switchable" in the bios. Now,  how can I fix this problem ? Thanks.

Answer:Ideapad z500 NVidia Problem

Emperion wrote:Hi all. I bought a Lenovo z500 notebook 3 days ago. Everything is perfect but I have a big problem. As you know, this machine has 2 graphic cards, one of them is Intel and another is NVidia. -  I have downloaded the Intel Graphic drivers from Lenovo's support website and I could install it correctly. However, if I try to install a NVidia driver it says "Graphics driver could not find compatible graphics hardware"  I tried the newest driver and some old drivers +  the driver from Lenovo Support website but I couldnt install it.-  Also there is nothing about NVidia in the Device Manager. It only shows Intel graphic card.-  Monitoring programs like AIDA64, CPU-Z, GPU-Z  show only Intel, they cannot see NVidia too.-  I updated the bios to the newest version, v18 but nothing changed.-  Graphic setting is "Switchable" in the bios. Now,  how can I fix this problem ? Thanks.See if this will help:1. Go to device manager2. Click "Action"3. Select "Add legacy hardware"4. Follow instructions

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 Hi there, I want to replace my device's default screen panel (1366x768) with a FULL HD (1920 x 1080) panel. I didn't open the case of my laptop to see the serial of the panel cause of warranty situations. I've talked with local Lenovo technical service in here to replace it but i learned that they don't have any screen panel replacement service for my laptop model. So i want to change it myself with a suitable panel.  There're some different panels written in the Hardware Maintenance Manual for this device; HD-AG, AUO B156XTN03.4 HW0A HD AG S LED1 NB LCD 18200763HD-AG, CMI N156BGE-LA1 HD AG S LED1 NB LCD 18200764HD-AG, BOE HB156WX1-600 HD AG S LED1 NB LCD 18200765HD-AG, SDC 156AT29-401 HD AG S LED1 NB LCD 18200706HD-AG, LGD LP156WHU-TLB1 HD AG S LED1 NB LCD 18200766HD -G, AUO B156XTN03.2 HD G S LED1 NB LCD 18200449HD -G, CMI N156BGE-LB1 HD G S LED1 NB LCD 18200450HD -G, BOE HB156WX1-500 HD G S LED1 NB LCD 18200767HD -G, SDC 156AT29-L01 HD G S LED1 NB LCD 18200705HD -G, LGD LP156WHU-TLA1 HD G S LED1 NB LCD 18200768 I don't know which one is attached. I'll be glad if any Support Specialist can assist me to find out which panel is attached to my device right now. So i'll be able to search for a FULL HD one that suits. Thank you.











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Answer:Ideapad Z500 Screen Replacement

hi dannykeane,
 
Thanks for using Lenovo Forums!
 
Can you send me a copy of your System's Serial Number through Private Message only..
 
ill try to check it with Tech team if we can pull it up
 
Regards
Solid Cruver




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