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Left back hinge defective....laptop has come apart!

Question: Left back hinge defective....laptop has come apart!

I've had my hp envy laptop for around 3 years, my husband bought it for me to do my MSc, and it has been used primarily for studying at my desk. I noticed the back left hinge coming apart a few months ago, and i had to physically push the laptop back together. I've always been really careful with it and don't understand how this happened. Now it's come apart so far the fan has failed and there is a warning message when i start it up advising me not to use the laptop without an operational fan. I'm essentially laptop less and am going back to do my phd in September. I really need the laptop for molecular modelling. I thought it was just bad luck until i saw the other posts advising this is a common problem with this make and model. I'm really disappointed as with the software and accessories bought on the day my husband spent around 900. For the amount of use it had before breaking, i feel like it was poor value for money. Can anyone advise me how I can get this fixed? I live on the Isle of Wight so i don't even think we have any local repair people ?

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Preferred Solution: Left back hinge defective....laptop has come apart!

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I've been having a a problem with the back left corner hinge since October of last year I poisted to another board about this problem hving been told that this issue would be passed onto support in my region. I'm currious as to weather I'll hear from these people in this lifetime or the next. I enjoy my Laptop and would like to continue using it but as time goes on it keeps seperating more and more and I have to snap it back into place to keep in together. I'm hoping to actually hear back from someone this time that will be able to help me in fixing this issue.

Answer:Back Corner coming from the back left side by the hinge

@jmb1313

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

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My left hinge is coming undone and the back case is coming off. I can push it back together but the opening and closing of the laptop is causing pieces of the back to break off. 

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The back left hinge of my 17" laptop is coming off and loose and currently pulling the back panel off of the laptop and damaging the laptop. I have read about other cases of this happening. Could someone please give me advice on what to do about it

Answer:The back left hinge in my 17-j184na is coming off

@Everyone

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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My Envy laptop on the left hinge area the screw is now missing and the casing is coming apart. I treat this lapop very well. I have seen many postings here with the same issue so this is defintely an issue with this laptop. What can be done to fix this? Or where can I purchase the screw? Thank you!

Answer:Laptop Coming Apart where Left Hinge Is

@jean618

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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As many have posed before, the left hinge on my laptop has broken and the metal top of my laptop base has separated from the plastic back with light wear and tear.  I wonder what solutions HP sends to everyone who poses this question as the answer is never posted publicly.  

Answer:Left hinge broken on laptop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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My left hinge makes cracking noise and has become loose. I have to press it close to the base because it separates. My screen, i have to be careful with because it doesn't wantot stay at the angle I like due to the weak hinge. Can you please assist?

Answer:HP 17 Laptop Left Hinge Loose

@S_Washington

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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The left hinge moves whenever I open andy  close the screen. I am afraid It would eventually break apart. The right one is perfectly fine though

Answer:The left hinge of my laptop is not sturdy and is about to co...

@Ram002

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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My Envy laptop is not under waranty any more and has alway worked fine until this fall when I opened it and the hinge on the left side of the screen popped and broke.  I have not figured out what I will do to fix it yet but just wanted to put it out there that you can add my name to the growing list of hinges that have broken,  Seems odd that there are so many of us.

Answer:left hinge on envy laptop came apart

@vickiueh

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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I have a 17 in HP Envy Touch Laptop, and the Left hinge is broken. WHen the screen is opened it pushes the case out. I see this same issue on your chat boards and trying to see if there is something I can do to fix it.

Answer:broken left hinge on Touch Laptop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Our Company has purchased 40 new SL 500 laptops 8 of the 40 Computers have the left Hinge broke and have been returned to Lenovo for repair. These laptops are in Service Trucks and mounted on stands. Some of them are using screen secure holders as a part of the mounting bracket. We are trying to decide is these computers getting abused or is this a factory issue.Thanks

Answer:Lenovo SL 500 laptop left hinge breaking

Hello Rogerw, welcoem to Lenovo forums.Please provide us with some pics of the damage and the secure holders.

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Left hinge of my Lenovo SL400 laptop has broken for twice now. First time it was in warranty so Lenovo had repaired it and sent me back, but now my warranty has expired, I don't know why Lenovo sells these Laptops( as i have seen many people complaining on SL400 left hinges).  I had bought left hinges in Ebay, could anyone tell me how to fix it? 













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Answer:Left hinge of my SL400 laptop has broken

http://www-307.ibm.com/pc/support/site.wss/MIGR-69929.html this hardware manual would show you how to change every component in your laptop, including your hinge. 

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Hello ! I have the HP Pavilion g7-2002sd laptop and yesterday I saw the left corner near hinge of it is cracked. The laptop is handled with utmost care and not dropped or fallen.  When opening or shutting the screen(upper case) the hinge moves up and down making a noise. As of now the screw is in place and do not fall off but if not taken care immediately, it will do so.The laptop is not under warrenty, can you please help.

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I reccently found out that my HP Envy 17 laptop has a left hinge problem.   When  I open it the lid between the keyboard and the bottom has a small gap.  My computer is out of warranty.  What should I do to correct this?

Answer:I have a left hinge problem with my HP Envy 17 laptop

@MarioFL

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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The left hinge on my laptop has come apart and it's affecting the screen display. I have had my laptop for only 2/3 years and had no problems but it's frustrating it's happening now because I'm in the middle of exams. I have searched this thread and people have had similar problems. After a couple of seconds the screen starts turning white and I have to physically push down the left side to get any response. Is there any way this can be resolved?

Answer:Hp laptop left side hinge problem

@blank17

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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The left hinge of my laptop has suddenly come off due to which the whole screen and back cover keep opening up. This is ridicculous since i have used the laptop very carefully. This looks like a design flaw and HP must repair the laptop or replace it for me.

Answer:Spectre laptop left hinge issue

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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First, I LOVE Hp laptops!!! Being the one that buys all the Electronics for my household.  We currently we have five, everyone has a HP laptop. But my HP ENVY TouchSmart 17-j140us  The hinge just snaps and pops every time you open the laptop and now the case Is coming apart no mater how carefully I try to  Open It   I paid over $1000 for a glorified paperweight.  Its only 18 months old!!!!! After doing a search on the internet this must be a known Issue with this laptop case design ,   Thank you for your time, The Dimmer fammily U.S. Army attive duty.

Answer:HP Envy laptop broken left rear hinge.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
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Hi everyone, I very recently bought a HP Zbook 15u G2 workstation laptop. Overall, I am very happy with it, however, the left hinge does creak a tiny bit  when you move the screen (e.g. open or close the screen) and there is a tiny bit of plastic that covers the hinge - if I push it, it makes a popping/creaking sound.  It is really annoying when you are as OCD as me, should I be concerned or just not fuss about it ? (I obviously have the long warranty so can return it to HP if need be) Thanks, any help is much appreciated.

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I have had my laptop for just over a year and I have never transported it anywhere, as I just leave it on my desk. However, when I opened up my laptop today, the left hinge came off loose. Now the left corner of the screen is very loose from the screen border. Would HP be able to fix it, even though the warranty for this laptop has just finished 2 months ago? I am concerned, because I haven't done anything to it and it was very sudden. I'm pretty sure that it's a manufacture fault and this is an issue. The product has become unfit for purpose, because I can't close it and take it with me anywhere now.  I would like to hear back from someone. Thanks

Answer:Left hinge is loose and the laptop won't shut without breaki...

@glitter00

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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Thank you for visiting the HP Support Forum.

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My wife's Envy m7-n109dx touchscreen laptop has a broken hinge on the left side.  Just happened on 9/21/16.  Product # is M1W11UA#ABA.  I have the same model but no issues yet.  She takes great care of it because of the cost. Never been dropped or mishandled.    She went to open the cover and heard an unusual creak and when she closed it she heard a snap.  We bought ours on 2/8/16 so still under warranty.  Any one else have the same issue?  Online research shows that other models of Envy laptops having the same issue. 

Answer:Broken left hinge on HP Envy m7-n109 laptop.

@BWells

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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My left hinge broke in such a way that I can't open my laptop without worrying that I'll completely break off the screen. The left hinge is now in a crooked orientation, which causes the immediate area above the hinge on the laptop lid to be cracked and lifted off. There is also a crack on the laptop lid above the right hinge similar to how the left hinge was before it broke. From my understanding, this hinge issue is a common problem with HP laptops. Since my laptop is out-of-warranty, I would like to get more information as to how to get this fixed. 

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My laptop left hinges just broken, what should i do?? Can I fix it? Please help 

Answer:Left hinge broken in Envy SPECTRE XT laptop

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Good Afternoon, I recently bought became an acer user after I found this Aspire laptop that had everything that I wanted at a reasonable price. But after just a couple years the left side near the adapter plug in began to crackle everytime the screen was open and closed, slowly on the same side the plasitic became more and more separated, until recently this was not a major issue but as time wore on that small gap has become so wide it seperates the whole computer in two causing my the port that the power cord is connected to has fallen deep inside the laptop. As I begin to research this problem I came to find that this was something that has happened to almost every acer laptop no matter the price or type, now my question is since this is a manufacturers problem shouldnt ACER fix this issue without any cost to the customer since it is something that should have been fix in design phase? I find this perplexing because I have owned other laptops that I have droped (I have never dropped this one) that has NEVER split open. PS if you do not believe me research for yourself. most of these malfunction happen before a years usage

Answer:Acer laptop LEFT side Screen hinge Problem

Hi, It is unfortunate to hear about the issues you're having with your case and opening the lid to your laptop. I would recommend having the machine serviced.
 
I can assure you that a far larger portion of Acer laptops do not have this issue. A lot of research, time and developement go into the area around the hinges to minimize issues, but laptops have had these issues for 20+ years. The hinge is a common component that produces a lot of stress. While we do measure ourselves to others, a quick google search replacing Acer for another manufacture is sure to produce the same results.





Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

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Left hinge broke on my Acer laptop here on March 13, 2017, and when I tried to close my laptop not realizing the plastic had split it cracked my touch screen.  I called Acer to see if this issue had been addressed as a "known issue" that they would repair but it isn't.  I also asked if the newer laptops have addressed this problem and I could purchase one without worrying about it, but they would not comment on that and just said anything outside of 3 years isn't covered. A quick Google search has turned up this issue as fairly common and occuring anywhere from 6 months and beyond of ownership.  Can anyone tell me if the newer laptops they produce have this issue?  I can't see myself justifying buying a similar product with the exact same issue that Acer refuses to address when you have other options for which the hardware seems much more stable and the cost comparable.  Does anyone have any insight to this beyond what I've experienced?

Answer:Acer laptop 3.5 years old broken left hinge issue

>>>A quick Google search has turned up this issue as fairly common and occuring anywhere from 6 months and beyond of ownership. >>> Not common. But does happen to most brands in my experience. Especially when one is in the habit of regularly and often opening and closing the lid on stepping away from the machine. The other vulnerability from this habit are the conductor trace lines on the video ribbon cable which threads tightly thru the hinge area. Jack E/NJ   

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Aspire E1-571, I have acer E1-571 aspire laptop. 1 year back , my laptops left side near the adapter plug in began to crackle everytime the screen was open and closed, slowly on the same side the plasitic became more and more separated, until recently this was not a major issue but as time wore on that small gap has become so wide. So i had repaired it by spending almost 4000rs and by changing bottom cover. After few days same issue again arrise and hinge where broken.This computer has never been out of the house or abused in any way.This appears to be a common Acer problem and seems to me Acer needs to step up for people like me and provide a repair. How about it Acer? Is it worth it to stick your customers with this? . please provide any repairs.

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Has anyone else seen this problem.   I've had two laptops and nearly 14 months (4 months after warranty expiration), the left hinge plastic bezel has cracked.  I suspect this is a universal problem as I've met with other laptop owners who have experienced the same thing at nearly the same time....just after warranty expiration.
I know that in nearly all manufacturers of laptops that this is occurring and oddly nearly all are the left hinge bezel/plastic.  HP customers, I believe, have launched a class action lawsuit.

Is there a class action lawsuit against Dell for this same problem?  It sounds like all manufacturers are getting their laptop hinge bezels from the same place. This is a problem that Dell needs to address...immediately.

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Acer M5-581Tleft hinge started creeking and splitting with no undo stres or movements. sitting on desk, not traveling just opening carefully. i saw the other post was filled with other people with the same problem and the board was closed with no solutions listed publicly

Answer:Acer laptop LEFT side Screen hinge Problem

I am having the same problem. Hope Acer will address this.

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Left side case hinge cracked after 16 months. Paid over $210 to replace cover 10 months ago. Case cracked again. Is HP offering any help on a remedy. 

Answer:Left hinge on 17 inch Envy laptop-- had case replaces 10 mon...

@Jlen2

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
Thank you for visiting the HP Support Forum.

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Aspire E1-571, I have acer E1-571 aspire laptop. 1 year back , my laptops left side near the adapter plug in began to crackle everytime the screen was open and closed, slowly on the same side the plasitic became more and more separated, until recently this was not a major issue but as time wore on that small gap has become so wide. So i had repaired it by spending almost 4000rs and by changing bottom cover. After few days same issue again arrise and hinge where broken.This computer has never been out of the house or abused in any way.This appears to be a common Acer problem and seems to me Acer needs to step up for people like me and provide a repair. How about it Acer? Is it worth it to stick your customers with this? . please provide any repairs.

Answer:Re: Acer laptop LEFT side Screen hinge Problem [ N...

>>>So i had repaired it by spending almost 4000rs and by changing bottom cover.>>> Who did the repair and replaced the bottom cover? Jack E/NJ

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Hello,My HP Envy 15t laptop left hinge broke and the left corner is cracked and bulging. The laptop was not dropped or fell. When I open and close the laptop the hinge is shifting and then seperating lower case from the upper case. The screw from the lower case are falling off and I am not able to close and open the laptop properly. The warranty is expired on this laptop. Please help.  Thank you in advance.











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Answer:Left Hinge Broken, Corner of Laptop is cracked and opening.

@Albert5 The hinge issue on the HP Evny is well known to HP and yet they refuse to do much, if anything, about it.  If you're in warranty, they will typically fix it free, no questions asked.  Out of warranty, however, it's like a completely different company.  They will charge wildly varying amounts, from $130 up to $300 to fix thier own design flaw.   Here's a link to a long thread that I started to update others about the issue and my dealings with HP: http://h30434.www3.hp.com/t5/Notebook-Hardware/Defective-Hinges-on-HP-Laptops-Envy/m-p/5378336#M204440 Hopefully, you'll find the info useful.  As further evidence that HP is aware of their own design flaw, the new 17" Envy's have a completely redesigned case with a much better hinge. Good Luck!

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My Lpatop left hinge is cracked, and it coming out and it lost the screew which holds underneeth.  I hardly open or close the flap so it broken with a minimal use and its obvious that the plastic case was very fragile and weak!!! I can't believe it about a product from HP! I want Hp to look into this issue and fix the problem 

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Just throwing my hat in the ring for another PSA about this tragically flawed machine. Mine locked up at about 18 months old, which seems like I squeezed a few more months out of it than most other owners of this machine. After lots of time on the phone and a couple back and forth emails, the exchange offered from lenovo customer service for being sold a defective machine (no longer under the one year warranty) was a 25% refund and no functioning product. I'd been a lenovo customer for about the past 8 years, but this makes it very easy to never ever buy another product from this corporation.I know that we live in an age of designed obsolesence in order to keep buying things, but this approach is deeply wasteful and costly to both consumers and the environment. Not to mention it seems borderline criminal. I know this comment won't change that, but I somehow feel like it's a duty to try to warn others, even though it's likely too late.

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Broken hinge, you know the story.

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Hello,  I bought an EliteBook laptop in August 2015 (3 years warranty and HP Care Pack) in the UK. The right hinge is defective and I can hear a crack every time I open the laptop. The issue started back in January when I could hear a slight click every time I opened it and now it?s becoming worse and louder. My concern, after reading so many comments and complaints about defective and broken hinges, is that this will end up in a broken hinge and further damage to the laptop. I'm really disappointed to learn that this is happening in a premium business-class notebook such as the EliteBook and I would like to be able to get it fixed.   Please let me know what I need to do in order to get this taken care of.  Thank you! 

Answer:EliteBook 850 G2 Hinge defective

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here. 
Thank you for visiting the HP Support Forum.

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I've had an Aspire S 13 for a week now and was enjoying the experience, at least, until today. I opened my laptop this evening and the hinge covers suddenly snapped off and one of them flew right at my face and striked me in the left eye. Took some time to recover, now that I've recovered and am typing this article at the moment, someone please tell me what just happened. Was this a manufacturing defect? Did I do something wrong? As far as I recall, the laptop was usually always on my desk and barely traveled with it, despite it being an UltraBook. I open my laptop roughly twice to few times a day and I don't recall roughly opening it at all. Does warrenty cover this, what do I do? I'm pretty disappointed obviously, a product I thought was great, just malfunctioning out of nowhere. Sent from my Aspire S 13 (S5-371T-537V)P.S. I bought the laptop from Acer at Amazon. Not a reseller.

Answer:Defective Hinge - Aspire S 13

Hi,Sorry to hear your misfortune, you will have no problem getting a refund from Amazon, they are brilliant in handling customer service, just give them a call, send it back, get a refund from Amazon. It must be a one off failure, you get this kind of defect in any electrical goods.

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Hi, For several months now I have been cautiously dealing with the left hinge that has broken away from the base cover of my ENVY TS 17. After reading several posts regarding the Envy hinge issue I'm very disappointed to say the least as this appears to be a manufacture defect. Where my laptop is out of warranty, can a moderator steer this matter onto an HP tech so I can discuss having the base cover and hinge problem fixed? Thanks - Packet1

Answer:Defective hinge on my ENVY TS 17

@Packet1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The right hinge broke on my ENVY m6. Now the left one is about to go. The waranty is up and I have noticed that this is a common problem with this product. I should hope that there has been a recall on this. HP should at least repair the issue free of charge (waranty or no waranty). I take great care of my things and my computer is no exception. Please give me advice on this one. I am extremely disappointed at this point.

Answer:Broken right hinge. Left hinge about to go on my ENVY m6

Hi @NeiCe , I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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Very frustrated with this...I opened the laptop gently as I would always do  and the hinge on the left side of the laptop just snapped and popped out of the plastic monitor frame.  The design of the hinges are just terrible and i can now see how they work because the case has been damaged just from opening and closing the laptop.  I can now see inside the whole left side of the case.  To top it off I have already invested considerable time into upgrading the OS to Windows 10 and customizing and installing software on this laptop. I cannot close my laptop entirely since the screen closes on an incorrect angle. Since I am out of warranty, is there any way to fix this problem? After reading several posts, it seems to be a common problem with the envy models.

Answer:HP ENVY dv7-7233nr Broken Left LCD Screen Hinge; Left side o...

@phosfate00

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hello, I bought my U530 Touch from Vatan Computer in Turkey, on November 2014. Let me first make clear that the law states the standard warranty period as 2 years in Turkey, so my laptop is still under warranty.  What happened to maybe hundreds of people on this forum happened to me, too. One day, a little over a month ago, when I was opening the lid of my laptop, I felt a resistance and the plastic casing on the left hinge cracked slightly as I tried to open my computer. But when it was fully open, the plastic was cracked and would not get back into its original position and it was clear that closing the lid was not an option anymore. I could see the faulty hinge and some cables from the opening between the screen and the cracked plastic. Thankfully, my screen didn't crack like so many users' here and I was able to use my laptop as a desktop for a few weeks until I could take it back to Vatan Computer, lid open, so that they could send it to service.  I received a message 6 days later stating that I had to pay the quarter of what I had payed for my computer (1000 USD) in order to get it fixed because it was "due to user error". Talking to Vatan computer or technical service on the phone was useless. I tried to explain to them that I take very good care of my computer, I have not dropped it, they cannot find any indication of misuse on the machine, but they wouldn't even listen to me. So I contacted Lenovo Turkey for support. They did n... Read more

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 The base hinge plate cover is defective (part# 736475-001). I opened a case # [Personal Information Removed]
on March 10, 2017 after further research. The 17" touchsmart screen, while opening and closing, separated the hinge screws from the hinge screw inserts built into the base cover. There are over 800 hundred complaints online. The 17" touchsmart screen is not supported by proper hinge PSI in the base screw inserts. This product should be recalled.
 

Answer:Defective hinge base cover

@Jeff1963

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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As with other HP users I need help to repair defective Hinges that are breaking and spliting frame apart all this started happening  after warranty expired.

Answer:m7 Envy defective hinge need help to replace

watchman4u wrote:As with other HP users I need help to repair defective Hinges that are breaking and spliting frame apart all this started happening  after warranty expired.Hi,Envy M6 series laptops have a design flaw acknowledged by HP. M7 have probably the same issue and the only fix is to replace the base enclosure. I have done it on a M6 but sold the laptop after. I didn't even know about the issue back then. There is a thread on this forum where you can contact a HP representative with this issue. Unfortunately I don't know which one. Seach for "Envy M6 hinge problem".

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I was given an HP Ency Touchsmart computer summer 2014 as a graduation present. A warranty was purchased for the computer from Best Buy and for a while there were no issues with the computer other than the cooling fan going out. Now, on the right side of my laptop, the plastic bottom is coming apart from the keyboard base of the computer near the port for the charger. I cannot close the laptop without the gap becoming wider and at this point I cannot close the base and the optical drive is no longer flush with the plastic bottom of the computer. I have never dropped this computer and I have never forcefully opened it. I can see inside where this metal hinge will not lay down properly when I try to close the laptop and because of this it has actually started to crack the plastic base of my computer. 

Answer:Defective Product/Faulty Hinge

@appsmartoo

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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The hinge mounting points on the the Inspiron 5548 ripped out of the plastic mounting points and now the shell of the laptop is torn open whenever the laptop is opened. In addition, the hinge failure caused the wireless antenna wires to sever at the clip points on to the wireless card.
I am a IT professor and teach laptop repair. Since it is out of warranty, I did a exploratory disassembly and saw the exact cause of the failure:
1) The hinge assemble requires TOO MUCH FORCE to rotate the hinge thus putting excessive force on the mounting screws into the plastic of the shell.
2) The metal grommets embedded in the plastic of the shell began to shift until the plastic cracked and all three mounting points failed where they are attached to the shell. THE STRUCTURE is TOO WEAK.
The fact that your support tech could immediately tell me the repair cost for this problem tells me it is very common. $150 and a three month warranty is not a repair I have confidence upon.
I am deeply disappointed that Dell will not step up and admit that this line of computers has a design flaw. It took me less five minutes to identify many, many internet hits describing the EXACT problem this laptop is suffering.
The 5547 and 5548 share the exact same parts for the hinge and palm rest.
Here is one on Dell's own support forums:
http://en.community.dell.com/support-for…/…/3518/t/19622428…

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Hi, I have a P50-C-17J (no CD, 128SSD, 1TB 5400rpm HD)

When I close the screen, the left side of the panel never fully closes. To do so, I have to 'lift' the hinge on the back left. The hinge then raises up about 1.5 mm and everything fits. I also notice that I can move this hinge up and down by that 1.5 mm pretty easily, but the one on the right is firmly in place. If I look in the gap between the hing and the body, on one side I see a wider black something going from the body to the hinge at an angle, and on the other side a small rod sicking straight out of the hinge, but not not reaching the body. On the hinge on the other side this small rod does go into the body.

Is this how it is supposed to be, or was there a manufacturing mistake and the hinge not built in correctly?

Thanks,
Grant

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I had the hinge repaired last year and it broke again, with a lot more damage. it's not worth it to have it repaired again, at higher cost, if it's just going to break again. I notice that this is a pervasive design flaw, from all the complaints I've seen online.  So, has it been addressed in new models? I like HP, but will definitely will buy something else if this is a continuing issue.

Answer:Has the defective hinge design been fixed in the HP laptops?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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So, I just sent back my envy 6t-1000 for the second time today because the left hinge completely broke and I can't even open the laptop. I've had it for a year and 5 days exactly and my warranty expired, so I'm paying all out of pocket for hp to fix it.Back in about October I went on a trip, came back and my laptop had a cracked screen and after talking with hp they told me that any 6t-1000 model for a certain time span had a "defective" hinge kit since these were new ones to accommodate the ultra book style.In the end I don't know why I'm really paying for HP to fix the hinge kit that is defective in the first place. Especially for a $171 due to my warranty being overdue by a measly 5 days. Can anyone offer some advice or tips so I can work with hp? I surely don't want this to be "fixed" and magically 6 months down the road end up having to replace the hinge kit a 3rd time.













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Answer:Envy 6t-1000 hinge kits defective

I'm afraid I also have the same problem.I noticed this last week as I used to get a cracking noise when I open or close the ultrabook. However, last night when I was about to close I had a crack on the screen and after close examination there was problem with the hinge. I still havn't approched anyone to fix it. The protection plan has expired and not sure what next. Help or suggestions regarding this will be appreciated. Thanks in advance.

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The Hinges on my Envy TouchSmart 15  Notebook are falling apart.  The Screen is now still working but when I turned it on i got a message that the fan is not working and warned that it could overheat.  I have looked on line and found that this is a very common problem with this model.  The hinges are apparently just glued togather and parts break off and cause the fan to stop.  This is rather upsetting and frustrating and will be the last computer I plan to purchase with an HP stamped on it.  What do I do now to get this fixed ?  

Answer:Envy TouchSmart 15 Defective Hinge Problem

@Farmer94

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Like many, others, I have the faulty hinge issue on my laptop. Broken hinge and top and bottom case is pried apart. The unit was never dropped or abused in any way; the hinges are faulty and the plastic holding them breaks from normal opening and closing the lid. I was on the phone with HP support for an hour with no luck; they couldn't even verify my serial number and product number. Very dissapointed in this and still no way to fix it. Please help.

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After only 5 months after i bought my y470 the left  hinge was loosed. i checked and found out that the  4 screws to attached the hinged were detached because the anchor slots were sheared off. I was wondering how i could have happened inside . My unit has not experienced any fall. i percieve that this was a factory defect of   unchecked loose screws and over tine upon the action of opening and closing , the screws slots gave way. has any body experienced the same problem?? Now i have to replace the whole undercasing because the screw slots are attached to it.. or a wild idea is just to glue the whole anchor assemble of the hinge to the bottom casing by epoxy.. DO YOU HAVE A BETTER IDEA??  please advise if any. thanks 

Answer:y470 Lenovo - defective anchorage for screen hinge

The better option would be to use glue to re attach them. However that might void warranty.





Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)If you think a post helped you, then you can give Kudos to the post by pressing the Star on the left of the post. If you think a post solved your problem, then mark it as a solution so that others having the same problem can refer to it.

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Hi dears,I've bought in my country (Italy) the Spectre x360 (2015 edition), model 4102nl, 8gb RAM, 256 SSD, i7, QHD display in september, so it's two months old.Since first day I've unboxed my Spectre, I've noticed what looks like a manufacturing defect, despite it's very tiny.My right hinge isn't aligned with the display lid, compared to left hinge and it sticks out from the lid less than 1mm. The left hinge doesn't sticks out.Furthermore, when I open the display lid sometimes (usually when I close the display totally) I can hear a very faint noise coming from the right hinge.Could this lead to breaking itself in the immediate future? Can this cause the display glass to break because of its misalignment?I'd like to avoid to send it to service because I need the laptop for work, only in the case it doesn't cause any problem in the future.I've attached some images examples and a video with the faint sound when opening it. https://www.youtube.com/watch?v=V2j6u3jpL6M left hinge from top  left hinge from side (the good one) right hinge (assumed to be defective) from the topright hinge (assumed to be defective) from the side. It sticks out about < 1mm on the top part

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Hi! I'll just need to let off some steam and maybe someone even has a suggestion for me what to try. 1) Apparently, my trackpad is defective. It sometimes fails to recognise clicks and the middle mouse button does not work at all. At frist, I thought this was due to driver issues, but after the firmware upgrade didn't work I came to the conclusion that the hardware is faulty. 2) My TrackPoint doesn't stay where it should stay. The red rubber thing is mounted on a grey plastic cap which should stick to the keyboard. However, my plastic cap always comes off. The TrackPoint always sticks to my finger and then falls out. Seems to be a defective keyboard, although it was never handled inappropriately. 3) The display bezel isn't assembled properly. I've read this from many people here in the forums, so it is a known issue. The thin plastic front cover isn't glued to the bezel and comes off in the right bottom of the screen and at the same point, the bezel once detached from the display lid, but at least now holds after I pressed it back on. You would think Lenovo would provide some business-class support for a business notebook. After calling and providing pictures, I was told to wait for a further email. I didn't receive one until almost two weeks later because they managed to mistype my address three times. I had already provided pictures, but they wanted more. I sent more, sufficient to see the issues. They still told me to send more pictures. Obviously, I al... Read more

Answer:[Rant] T440s - Defective UltraNav, defective keyboard, defective display bezel and horrible support

Well... My organization has just dropped Lenovo ThinkPads from the list of recommended machines. The reasons being dismal ergonomics (the main reason) due to the clickpad and persistent quality problems. We were a ThinkPad-only shop for about 15 years. That is over now. This is very, very sad. I would pay a reasonable premium to get something like W540 with the best display, but the old keyboard (centralized and not a brain-dead positioning like the new one) and proper buttons for the mouse. Lenovo is really, really determined in killing the ThinkPad range. Hence, just return the machine. And buy something else.

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Hi there - I have an Aspire V5 touchscreen - when I went to close the lid, the screen cracked and I spotted that the left hinge has come apart (risen and cracked the screen). Now the laptop wont work (touch screen is flashing, mouse doesnt work - exactly the same issue as the other posts on this forum). I see on this forum and google search that this is fairly common with Acer laptops (going back to 2010) and wondering why this wasnt fixed. Has there been a recall on this, does anyone know?  I see from a google search that HP fixed a design flaw on their laptops to stop this from happening once it was reported, several years ago (2008) (I wish I had known about this problem before I purchased). If you google that you'll get the information. I've only had my laptop a couple of years. I take excellent care of my laptops, and never had this issue. (I dont travel with it, and dont close the lid often - it sits stationary on my desk and is only 2 years old).   I've sent emails out to my friends working in technology this afternoon - and so far no one has ever had this issue although no one has Acer.  Its a huge inconvenience as I use this laptop for work.  So I'm just waiting to hear back from Acer.Any suggestions on getting this fixed or replaced asap?

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I have HP Envy laptop purchased in US one year back. I was using this laptop with utmost care as this is my first laptop. Suddenly i noticed that left side back panel is coming out while i open the laptop. When i checked hinges are broken. i took laptop to HP Customer Service center in Vizag, they said that cannot fix the issue as my laptop is US purchase. Is there any way my problem get fixed. i am ready to pay as there is no warranty. Any leads will appreciate. Thanks,Shanmukh,7022621549

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Question: Left hinge

Hi This is about the back cover below the left hinge which pops out around 4 to 5 mm when laptop is opened or closed. After checking, it seems that the back cover area that supports the left hinge is very weak and damages easily. I always thought that every laptop maker has tests which certifies how well a laptop deals with continuous opening and closing. Obviously corners have been cut and quality control have not been vigilant. With the number of complaints this has, HP should do an unconditional recall to redeem their name. I was considering getting a Spectre for my wife but now I have doubts about thier quality and customer focus.

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Hi. The option to get a new one comes as a pair only. Does anyone have a spare? I don't really need to buy the right one only the left hinge. Regards Peter.

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HP fixed my left hinge and finally it was distorted to where I jad to be careful opening it.  THEY JUST FIXED THIS!!  I opened the case and saw the bolt receptacles in the case are not holding the hinge in.  This is a horrible design!!!!!!!!!!!!  I put an oversize sheetmetal screw through the bottom bolt hole and the sent it through the offending hinge.  Now it looks crappy just to do the dame tying.  Very dissappointed-doubt I will buy HP again,

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Question: Left Hinge

I have had the HP Envy for some time and expected it to be a premium product by HP leading me to believe that it would be a good long term laptop to use. Unfortanately, this is not the case, after spending a huge sum of money on a laptop I would not expect the laptop to have such a stupid problem, where the laptop seperates from it's casing. After doing some research I have found that this is a regular fault and HP aren't doing much about it. I am giving HP a last chance to contact me as to what they can do for me before taking action myself.   

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It is bad enough that Dell makes a product with a defect affecting many of their unuts (bad hinge design/manufacture), but then makes a statement that part is specifically not covered under any of their warranties. 
C/mon Dell.  You created the problem, man-up to it.

Answer:Hinge Laptop Broken (Inspiron 5545 Right Side Hinge)

Frank,Thank you for bringing your concern to Social Media support team.Please private message us the snapshot of the hinge, system service tag along with registered owner's information and email address.

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Question: left hinge broke

i have an hp envy 17 SE NB PC and the left hinge in broke where can i let it repair in miami FLand how much is the service price

Answer:left hinge broke

@Tariqnasj

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Question: HP Envy left hinge

The left hingle on my Toiuchsmart 17 is binding up and causing the case to separate.  Can someone from HP contact me and let me know what can be dome to fix this problems.  It appear that this is a reoccurring issue.  

Answer:HP Envy left hinge

@Arizonaroger

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Question: Left Hinge problem

We have purchase our HP Envy TS 15 from Costco online about 3 years ago. The warranty has expired. About couple of months ago I saw the left hinge seperating from the casing. It makes a clicking sound when the screen is closed/opened. I am not sure if may be getting worse. But today, not sure if this is related but I realized the battery was drained and although the computer was plugged, it was not charging.  After reading numerous other posts on this hinge issue, I wanted to see if HP can provide a path forward to resolve the issue and repair my computer. Thanks for your time, Alp

Answer:Left Hinge problem

@alpserdar

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Question: broken left hinge

I am seeing plenty of this same problem. I have a broken left hinge. I want to know if the part number 832356-001 is the correct hinge I am not happy with the laptop it is falling apart and not very old. I also need to know if I can get a pdf of all the parts in a visual format. It is out of warrenty and I will have to fix it myself. I am very unhappy with this laptop and so are a lot of other people on this forum!!! 

Answer:broken left hinge

@ted440

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Question: Broken left hinge

Purchased in April 2014 directly from HP. Producy number is E1P14AV. Serial number is: 5CG416D5W4. Like many others have experienced, the left hinge has broken. Will HP repair this defect? Tony

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Question: SL400 Left hinge

I got my SL400 2743CTO back in december of 08 and noticed that the left hinge to the screen is cracked but the display still works. Will lenovo repair this or am i out of my warranty? When i open the lid the whole hinge almost moves with the display. The right hinge is holding it on i guess.





SL400 2743CTO 2GB RAM. Core 2 Duo T5870 2.0GHz HITACHI 160GB 5400rpm

Answer:SL400 Left hinge

I am having the same problem. Also the power receptacle has broken loose and I get intermittent AC power. I have onsite service and they are supposed to be coming to fix it when the parts come in.

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I have an Aspire E15 laptap, not quite 2 years old.  Just noticed the left hinge is coming apart.  I have to keep pushing it back together.  

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I have an Aspire E15 laptap, not quite 2 years old.  Just noticed the left hinge is coming apart.  I have to keep pushing it back together.  

Answer:Aspire E 15 left hinge

That is a huge problem. if it breaks, that could ruin your screen. be careful with it. I would contact acer support to have it repaired. is it under warranty?





If I solved your problem, please click "accept as solution." If you found my post helpful, please click Kudos. it only takes a second, and I would really appreciate it! Thanks!-PMiner

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Question: broken left hinge

Like most HP Envy machines I too now have a broken left hinge. Before it falls apart, would it be possible to buy a replacement base? and from where?

Answer:broken left hinge

> Would it be possible to buy a replacement base? and from where? Search:  http://PartSurfer.hp.com for the availability of parts for your specific HP notebook. 

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Hi, the left hinge (as I look at the screen over the KB) on my T42 broke. The computer still works fine. Can you tell me which part I need to fix the broken left screen hinge? Also, is this something I can do myself? Thanks.

Answer:T42 Left Hinge broke

http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/39t6192_01.pdf follow this manual it will show you how, you can order the part from IBM parts or ebay, the part number is included in the manual. 

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The left hinge of the laptop is causing the bottom case to pop off. Whenever I open the notebook, the black bottom portion of the laptop separates from the top grey portion, exposing the inside of the laptop. When I close the laptop, the bottom case snaps back into place.I have had this laptop for over three years, with no other issue. Is there anything HP can do to resolve this hardware problem? Thanks

Answer:HP Envy 17 Left Hinge

@hicks462

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hinge will not let me open the laptop.  It is stuck or twisted.  A small piece of plastic has fallen out of the hinge area.  I have seen several postings pertaining to the same problem with the left hinge and there was a recall on this hinge.   My laptop is out of warranty.  Please advise.  Can I get my laptop repaired with the recall? 

Answer:Left hinge is not working.

@nanufree

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Question: Left hinge broke

Left hinge mounting broke not long after purchase. Unfortunatly long enough to not be under waranty. Case starting to separate. 

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Question: Left hinge broken

I have HP pavilion HP 15-r210dx. Its left hinge is just broken. I was just closing the lid. I am very disappointed with HP quality. I need it to be fixed by HP. How can metal hinge be broken in normal use. Its just 1.5 years old. 

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Hi Guys Ive had my laptop for around 3 years now and DV7-7064EA and its puling itself apart. Any ideas wether HP will help or am I on my own?

Answer:My Left Hinge is Pulling Apart

@matty4afira

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Hi,
 
I have purchased a Lenovo Y560 laptop on 03-10-2010 and  I got this left hinge issue. I was about to close the laptop when I suddenly heard a click sound and after a thorough inspection I found that the left hinge is broken without any reason. I went through a lot of discussions over the internet and I found out that this has been a common problem in this product.
Some of the links:
1)http://forum.notebookreview.com/lenovo-ibm/543887-y560-hinge-issue-explained.html
2)http://forums.lenovo.com/t5/IdeaPad-Y-U-B-V-and-Z-series/Y560-Screen-Hinge-loose/m-p/352099#M32194
3)http://forums.lenovo.com/t5/IdeaPad-Y-and-U-series-Laptops/How-to-replace-the-hinges-for-Y510-Y530/t...
  The next day(24-1-2011) I called up the Customer Care India  and I was given a case id and the representative  asked me to go to the Service Centre at Velachery , Chennai ,India. I visited the service centre the next day with the given case id and to my dismay , THE CASE ID WAS IN THE STATUS:CANCELLED. Things I noted in the service centre :
 
1)They were too lethargic about giving a proper response as how can the case id be cancelled without even the user's consent.
2) When I tried reaching the customer care again , they  gave a new case id for the same issue and the case id : 4270154295 and ONLY then they looked into the issue.
3) After some diagnosis, the technician said  that the product is still under warranty and it needs a part replacement. to my memory , he ... Read more

Answer:Y 560 Left Hinge Issue

I just wanted to report that I'm having issues with my left hinge as well. It's very similar though not identical in nature. Anyway' I had noticed that my left hinge was looser than the right hinge a long time ago, very soon after the purchase. and after I got my machine back from the service center after they replaced my motherboard. I never though much of it, but I decided to investigate this morning. As I was opening and closing the laptop, I noticed that the back of the computer next to where the battery is bulges out a bit when i open the computer, and bends in when I close it. It only happens on the left side. Then, I turn my computer upside down to see if there are any loose screws, and I see a weird piece of plastic in the screw hole where the bulge occurs, and I pull it out. I turns out it's a section of twisty tie, the kind that you use to close your sandwich bread bags. After I pulled that out, the screw straight up just fell out of the hole. There was nothing holding that screw in place except for that little section of twisty tie! Anyway, even with the screw out, the bulge hasn't gotten any worse, and the screen hasn't gotten any looser, which tells me that nothing has been attached to the other end of the screw for a long time now. I'm going to call the service center to see if they can replace the body of the machine, or possibly send me a replacement. I'll update you with any news. Update: So I got in contact with Lenovo and am getting ready to ship my ma... Read more

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Like many others my left side hinge is coming apart. The plastic seems to be pretty cheap, I'm quite dissappointed.

Answer:Left hinge coming apart

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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The left hindge on my laptop is loose. I do not feel comfortable using it in tablet mode because I am concerned the movement will further agrevate it. It is limiting my use of my laptop which I use for my business. Can you please help me? Thanks,Lalania

Answer:Left hinge is loose

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Question: Left hinge issues

Hello,  I am have the same issues. Ive had my laptop for quite a while now and it is still in pristine condition. I have noticed that recently the left screen hinge is sort of loose and it pulls apart when I open the screen. Can anyone help point me in the right direction?











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Answer:Left hinge issues

@Dmann

?Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).

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Thank you,
Omar

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Hi, My T43's left hinge is broken, and I need to replace that. If I am not wrong, I need replacement part 91P8388. Can someone tell me the steps to replace this hinge.Is there any video available which shows these steps ? I tried searching youtube, but could not find much. Thanks in advance,pkd

Answer:T43 Left hinge broken

This is the manual, it has a step by step guide for replacing every possible component in the T43. http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-58837  

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Question: Broken left hinge

I have had my Envy for about 2 years. The left hinge has broken and when I went to have it repaired, I was told it would cost over $300! This same thing happened to the HP laptop I had previously that this new one replaced! The repair place told me is was the exact same thing that happened to my old laptop and that it was a common issue! Why hasn't there been a recall? Obviously this is happening constantly! Does anyone know how to fix the issue?Thank you

Answer:Broken left hinge

@jonathanbenson

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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Question: Broken left hinge

My hinge is also broken.The hinge is so stiff it has broken the screw support mounts.Is there a repair available for this problem?Thanks.

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Question: broken left hinge

I have this Hp notebook 15 that i have been using for over 12 months now. Today I was working on it and it was then that when i flipped the lcd to turn it off that its hinge broke all of a sudden. at first i could not understand the problem but as i turned the screen down it creaked and the cover on screen's edges ripped apart. What should i do? Is this included in warranty?

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Hi there,I recently ordered an X1 2017 but sent it back for several reasons. One minor issue with it was that the left hinge was slightly crooked. Not by a lot, some might not even notice, but for me not really acceptable for a 2k5? device. Unfortunately it was the first thing I noticed during unboxing. With the lid closed you see that it's not parallel to the rest of the device. Meanwhile I have ordered one again and unfortunately it's the same in terms of crooked hinge. So I'm suspecting a general "problem". Obviously the support team never ever heard of such a thing.Just wondering - how is your's? I don't think I'll do anything about it since I don't think the service team will do a better job than the factory and generally things don't tend to get better by taking them apart. However - just curious if I'm the only one. Cheers,reach   


























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Answer:second x1 5th with crooked left hinge

Hi reach,please post some pictures. It is easier to make an assertion then.BestAndreas

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Hello I have a V series laptop, V5-571-53334G50Makk to be specific and since recently the left hinge was loose and whenever I open the laptop, it was wide open(kept on increasing as I tilt the screen) now the gap has widened. I was wondering what I do to fix this issue? Is it fixable at home with some time and repairing or do I need to take it to a repair center?

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The left hinge has been mulfunctionig, breaking the case cover on the left side of the laptop, and affecting the fan.

Answer:Left hinge malfunctioning

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Question: Left Broken Hinge

I haven't had my HP ENVY TS 17 Notebook but a little over 2 years and my left hinge has broken. I took it to a computer tech and he said you guys do not have a recall on this issue nor do you have any intention of solving the issue. I can not afford to buy another laptop and this is the 6th HP I have owned including desktops. I will not buy another one unless this problem is taken care of. I would like some feed back on this as I see there are numerous people with the same problem. Thanks! 

Answer:Left Broken Hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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I am having an issure with the corner of the base of the laptop seperating near the bottom left of the screen (near the hinge). When the laptop is opened, the piece pop apart. When I try to snap them back together, they pop back apart as soon as I let go. I have been looking on the forum and it seems that this was a common problem. I am concerned because I do not want it to break as it was not a cheap laptop. Can anybody help with this issue?

Answer:HP ENVY 17" Left Hinge

Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

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Question: Left hinge broken

My laptop is most likely not under warrenty any more but, the left hinge is broken & I see many other people have this same issue. Can anything be done to help fix this?Thank you!

Answer:Left hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

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Question: left hinge loose

The left hinge is very loose, when i open and close the laptop it pops in and out and when rotating the screen somethimes the creen scrapes the body , the lid also soesnt sit perfect because of the hinge (all same problem diffrent symptoms

Answer:left hinge loose

@eddiesketti10

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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Question: HP envy left hinge

I've read in the forum that someone got their laptop repaired at NO COST?? Even after lapse of warranty? Wow, what did you do to convince HP to do this? I have sent several requests and complaints and a HP rep phoned to ask about it then told me to pay $300.00 for the repair. I do believe a substandard quality back cover which undoubtedly costs very cheaply to make is a good trade of for keeping customers. But it seems HP is more concerned about making money once and not considering about after sales and follow up sales. They certainly lost me and I was considering buying the Spectre but not anymore. BTW I checked an online supplier for the back cover and it sells for $35.00 from China but I prefer to do the repairs myself.

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Question: Left Hinge broken

The left hinge of my Envy m6 Notebook has broken, and i would need a repair as soon as possible.As i have seen this is a very common problem (ex. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/m-p/343...), what solutions do you offer?I am looking forward to hearing back from you,Nelken

Answer:Left Hinge broken

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

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Question: Broken Left Hinge

My left display hinge is also acting up and the left corner seems to be coming apart from the force being applied by the hinge especially as the display is hinged down to its closed position.  I've been suspecting something was weird for some time now but recently I'm afraid it will break soon, what can be done?  My laptop is out of warranty (bought from Costco) but otherwise is in perfect condition and I use it daily.  It is crazy this is happening.

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