Computer Support Forum

X1 Carbon Thunderbolt 3 Dock Not Recognizing USB Devices (mouse, keyboard etc..)

Question: X1 Carbon Thunderbolt 3 Dock Not Recognizing USB Devices (mouse, keyboard etc..)

Received the Thunderbolt 3 dock today, though the display works fine, the dock/laptop won't recognize any external USB devices such as mouse. keyboard, webcam, etc. I tried installing the latest drivers to no avail, from: https://support.lenovo.com/us/en/solutions/acc100356 Anyone else havign this issue?

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Preferred Solution: X1 Carbon Thunderbolt 3 Dock Not Recognizing USB Devices (mouse, keyboard etc..)

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Hello Everyone, I am new here so please go easy on me.I just bought and X1 Carbon 5th Gen laptop c/w Thunderbolt 3.0 docking station.The problem that I have is that the docking station won't recognise any of the external screens that are connected.I am using two Acer screens (one is connected using HDMI port on the dock and the other one uisng Display port).I have tried by connecting just one screen but nothing.I can see that Thunderbolt software is installed and its connected to my laptop.The laptop will charge through the docking station and also the wireless mouse and keyboard will work fine through the dock.Lenovo recommended that i should update my drivers.So I installed Lenovo Companion from Windows store. But it won't update my system. After clicking on System Update, I will get an error message saying "There is a problem in reteriving new updates for your system.Please try again later".Hence I downloaded all the drivers from support website and installed them manually but my docking station is still not working with the external monitors.The monitors works fine when connected directly to the laptop using the HDMI cable. Thanks in advance for your help.

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Just got purchased the x1 carbon 5th gen along with the Thunderbolt 3 dock.  However, the dock will not charge the laptop.  Every time I get the error message "The dock is not supplying enough power to your computer.  Please use the ac power adapter that came with the dock".  I am, in fact, using the ac adapter that came with the docking station.  I have updated the bios as well as all of the other recommended updates and still get the same error message.  Does anyone have a solution?













Solved!

Go to Solution.

Answer:Thunderbolt 3 dock will not charge X1 Carbon 5th Gen

I have the same problem.  I have not updated bios or anything.  just got docking station yesterday.  only other items plugged into docking station are 2 displayport connected monitors (which are separately powered). 

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Hello everybody, We have purchased the X1 Carbon 5th Gen Laptop, which by the way is a great piece of hardware, with Thunderbolt 3 dock.  The problem: the laptop does not recognize the dock. other laptop (identical with the problematic one, works perfectly... Any sugestions?

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I have a bug that is fairly repeatable where when my laptop goes to sleep, the USB ports on the Thunderbolt 3 dock are not active when I wake the computer up. I can unplug the TB3 cable and plug it back in to regain access to the ports. Where can I report this issue?

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Hello,
I have problem with connecting my Dell XPS 15 with my working station.
I have TB Dock and connected on it 2 monitors, Ethernet cable, USB mouse and keyboard. When I finish work, I just unplug TB and carry laptop with me. When I get back, and connect TB port again, laptop doesn't see my USB devices ( mouse and keyboard) and does't see my cable Ethernet connection.
Am I missing some software maybe or something? It's really inconvenient to restart laptop every time I connect it to TB Dock 

Answer:Dell XPS 15 9560 with Thunderbolt Dock TB16 doesn't see USB devices before restart

Check the TB16 AC adapter. If the part number is DW5G3, contact Technical Support and get it exchanged for part WW4XY. Read this for more information.

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Recently purchased multiple HP ZBook Docks with Thunderbolt for use with HP ZBook 15 G3 Mobile Workstations. Several have exhibited problems, such as mouse moving on its own, randomly logging off computer, repeated characters when typing, etc. Problems are not present when disconnected from dock.

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I'd like to know how to wake a T520 connected to Mini Dock (type 4338). I have a basic USB mouse (wired) connected directly to the dock.  I've verified all of the items in Device Manager (mice and USB ports) are enabled for "waking the computer".In the article below, Lenovo says it's not possible to wake it by connecting directly to the dock....they say it's "not a limitation of the dock"... but "by design". Of, course that's the line all companies say now a days. But it CLEARLY IS A LIMITATION.  They say the only way is using the power button on the dock.  What a waste.Lenovo article:http://support.lenovo.com/en_US/diagnose-and-fix/detail.page?DocID=HT077684

Answer:Wake from sleep when docked to Mini Dock using USB mouse or keyboard attached to dock

the

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Hi,I just got a X1 Carbon 20HR, and the ThinkPad USB-C Dock with it. The issue is, that when I use the dock and have it connected to my external monitor [Samsung LU28E85] then the mouse is lagging a bit - but enough to annoy me and make it harder to reach the right buttons.... This is both when I use a cabled mouse, as well as via Bluetooth or the Logitech connector. I would say thoug, that the cabled mouse seems to perform a little better than the wireless connections.When not in the dock and working on the screen of the laptop, there are no issues with any of the mice at all.There also seem to be a bit of lack with the keyboard entries...... Any advice?I was wondering if it can be the dock which is "underpowered" and should have been the Thinkpad Thunderbolt 3 Dock instead? I have you can help Kind regardsLasse 

Answer:X1 Carbon 5th Gen 20HR - mouse lag when using External display via DOCK

I have the same issue.I'm using laptop screen + 2x 4k screens, meaning I can only use 30hz on my 4k screens.30hz causes noticebly mouse lag. With only one external screen, you can probably increase your screen refresh rate, which should resolve your issue.

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A few days ago I was prompted to install an urgent BIOS update.  I followed the screen prompts and the system rebooted and flashed the BIOS.  Our company laptops all have Sophos encryption, which requires a separate login prior to booting the OS (Win7).  I've always been able to enter user ID and password information on that screen using the USB keyboard connected to my OneLink+ dock (which is connected to the laptop). Following this BIOS update, I can no longer use the keyboard or mouse (also USB) connected to the OneLink+ dock until the OS boots.  I have to open my laptop, enter my Sophos ID and password on the laptop keyboard, then close the laptop.  Once the OS (Win7) boots, I can use both the USB devices fine.  Interestingly enough, the monitor attached to the OneLink+ dock functions just fine before the OS boots up. I checked BIOS settings and couldn't see anything there that looked odd or out of place.  I also checed Device Manager to see if there were any warnings or issues, and didn't see anything. I tried to downgrade the BIOS to an earlier version, but once you are above 1.23 that is not possible.  I did flash to the latest release - 1.27 - but that did not fix the issue. So I'm stuck with a rather awkward login process which was not an issue until this BIOS version was installed a few days ago.  I've reviewed other post for similar issues but have not found anything that points at a solution thus far... Read more

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I fixed that problem with my old hard drive, thanks to you guys.  Now my new computer is having a few issues.I have everything running, but when I get to the diagnostic screen I can't go any further because my keyboard doesn't work.  By doesn't work I mean the keys don't work at all, no F1 F9 DEL or LEDs at all.I'm using a 570 SLI ver 5.x motherboard and the keyboard/mouse are both USB converted to PS2.

Answer:New Build Not Recognizing Mouse/Keyboard

Are the motherboard headers connected properly to the case outlets? Have you tried 'em in USB ports?

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I reinstalled my windows xp onto a new hard drive. It will recognize my keyboard and mouse, but when I plug my dell keyboard and my logitech wirless mouse into the usb ports it will not recognize them and come to the hardware update wizard. Also if I switch the mouse and keyboard that does work to a different USB port they will stop working. Im not to sure if it is the USB driver its self that is not working or something else.
 

Answer:USB Port not Recognizing mouse and keyboard

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Well, my computer must have been infected because my keyboard and mouse turn on while in BIOS(Forgot my password like an idiot!). I can't get into my Windows 7 PC because I can't enter my password...
****Specs****
eMachines computer T6520
2 or 4 GB of RAM
The original processor(AMD Athlon I think)
WD Caviar Green 1.0TB 32MB cache SATA HDD
Some IDE HDD
Logitech k310 Washable Keyboard USB
Mad Catz R.A.T. 7 USB mouse
I don't even know what motherboard it is.
****End of specs****
Thanks,
FNCPro

Answer:USB Mouse and Keyboard is not recognizing when starting.

Hi FNCPro,
 
I think I understand your topic but are you asking for help to retrieve your password or what specifically ?

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I couldn't quite find a forum that was a good match for my question, so I went with General. Hope I'm in the right place.

Win 7 Home Premium 64 bit SP-1.

There is a cloning program that I use and really like called EZ Gig IV. It's made by Apricorn. I know there are a million free programs out there, and I've tried a lot of them, but this one is so simple, and really meets my needs. So.. would appreciate avoiding recommendations to change programs. Thanks.

They just updated their software version with some bug fixes and enhancements, and now their Boot CD no longer recognizes my USB keyboard or mouse. I've even tried swapping them with other brands. Oddly, it works fine on my wife's PC. Slightly different model computer, but same HP and OS.

Their last version of Boot CD worked fine. Also, their updated program works fine within Windows. It's just the updated Boot CD v4.3.5

EZ Gig allows free downloads of their Boot CD if 2 forms: 1) A bootable file (made once the program is running in Windows) 2) an ISO file. I've tried both with same issue. Here's the link: http://www.apricorn.com/products/software/ezgig.html

I spoke with their Tech Support and was told there is nothing that can be done. Perhaps true.

I have no experience in this area, but am hoping there is a way to use their ISO file and somehow combine it with a Windows 7 file that would provide the drivers, or whatever is missing, and make the thing see my keyboard and mouse. I've heard some things about W... Read more

Answer:Boot CD not recognizing any mouse or keyboard

If you want to go with the WinPE option, here is one of the easier video tutorials.

http://www.youtube.com/watch?v=sQGujsHcq6U

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I am not sure if this should be on here or on the peripherals section of the forum.
I own a XPS 13 laptop and type c dock, I have erratic mouse movement and keyboard issues from these external components when used through the dock via the USB ports.  If I leave the laptop slightly open the issues go away.  Also if I plug them directly into the USB ports on the laptop I also get no issues. This is my current work around although for a brand new laptop and dock having to plug in 3 things rather than just the docking station doesn't make much sense.
I have tried the keyboard and mouse on other PC's with no issues.  

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Hi Guys,
i installed the D3100 dock on my XPS 13 and everything works fine, until i had some kind of update on windows10. After this, windows shows the message "display link core software is not available anymore on your pc". I've updated the driver, re-installed the displaylink driver, but since that upgrade, the mouse and the keyboard started to lag in a pretty buggy way.
If i use the laptop without the dock everything works fine.
I'm using Dell wireless mouse+keypad.
Any suggestion?

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Hello I am posting this because I have looked all around the Internet for a solution to no avail. I had recently updated my desktop to Windows 10 from Windows 8 and when it asks me to log into my profile I can no longer use the mouse or keyboard. My computer is now nothing more than a $600 doorstop. How do I fix this?

Answer:Windows 10 Desktop not recognizing Mouse and Keyboard

@HPGamer280?, welcome to the forum. When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.  Also, what is the model of the mouse and keyboard?

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One day while using my computer i noticed my mouse stopped working which is plugged into my USB port. After investigating i realized my USB ports were giving power but my computer was not recognizing them. My keyboard still worked since it was plugged in the old Keyboard input however when i went to get an old mouse to plug in the mouse input it still wouldn't recognize it. My Control panel wouldn't open the "Mouse" menu either. After awhile i went back to try my computer and noticed now the Keyboard wont even work. Thinking it was a port issue i took my extra computer and just plugged the hard drive into the extra one and now i have the same problem so I'm pretty sure there's something wrong with my hard drive. I have no idea what to do since i cant log in or anything. Please Help.
 

Answer:Hard Drive not recognizing Mouse, Keyboard, or USB

Never connect or disconnect mice and keyboards that have the round PS/2 connectors without first turning off the computer.

Have a local friend who knows about computers take a look at it.
 

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To back up Dell-Brian B's threads you can find all the available Dell documents for the Dell Dock and Dell Thunderbolt Dock here. 
TB

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Hello all. I have a user with an older X1 Carbon (Machine Type34443444GYU) and a ThinkPad USB 3.0 Dock (basic model from what I can see). They've been using it for over a year at the very least but for the last couple of weeks their wired keyboard and mouse on the dock just lock up. The keyboard and touch pad on the laptop work fine. Undocking and redocking do the trick but this happens several times a day with no rhyme or reason. I've run virus scans, hardware diags, done some cleaning on the system, updated all the drivers I can find and I even swapped the entire dock and all of it's cabling for the same model. We had a spare that had never been used. I reinstalled the dock drivers fresh. The only thing I have not had a chance to do is to update the chipset which I saw was availble via Lenovo updates. I intend to do that as soon as I can get access to the system again. If that fails to help does any one have any ideas at all about what to try? Thanks! 

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Hello fellow users / Lenovo, In our office we have several X1 Carbons and several ThinkPad USB 3.0 Docks (0A33970) located all over the office. We typically bring our X1 Carbons around and use each other's Dock during the course of work. However, we recently face a problem with the Ethernet interface not working with other Docks, other than the Dock that the driver was installed with. Using other Docks, the Ethernet interface comes up as a generic Ethernet device with a yellow warning triangle inside Control Panel. Using the Dock that the driver was installed with, the Ethernet device works as normal. It should be pretty easy to replicate this behaviour, just get an X1 Carbon (fresh, Windows 8.1) and connect a USB 3.0 Dock to it, and install appropriate drivers.Verify that the Ethernet port works correctly. Next, disconnect the Dock and connect another Dock to the X1 Carbon. Observe that the Ethernet interface does not work, and see the yellow warning triangle icon under Control Panel. Uninstalling and Reinstalling the drivers with the new Dock doesn't work either. Only the Dock that the driver was originally installed with will work.

Answer:X1 Carbon / ThinkPad USB 3.0 Dock: Issues with connecting with more than one Dock

Need a resolution on this, anyone?

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WinXP with SP3.  Hi there!  I'm trying to use an external monitor.  I also have a usb mouse and usb keyboard connected to the dock,  When the external monitor is connected I have have keyboard and mouse function both external and on the laptop.  I also have display on the external monitor.  Once I boot windows, I loose function of the mouse and keyboard both externally and on the laptop.  It's driving me nuts!!  Any ideas?? If I just boot at the dock with only the monitor plugged in, I loose the mouse/keyboard on the laptop.  Using the VGA plug. Any help would be so grand!

Answer:t410 external monitor kills mouse/keyboard with dock

WinXP with SP3.  Hi there!  I'm trying to use an external monitor.  I also have a usb mouse and usb keyboard connected to the dock,  When the external monitor is connected I have have keyboard and mouse function both external and on the laptop.  I also have display on the external monitor.  Once I boot windows, I loose function of the mouse and keyboard both externally and on the laptop.  It's driving me nuts!!  Any ideas?? If I just boot at the dock with only the monitor plugged in, I loose the mouse/keyboard on the laptop.  Using the VGA plug. Any help would be so grand!

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Question: thunderbolt dock

HP ZBook Dock with Thunderbolt 3 usb device issues. USB Keyboard randomly sends a stream of a repeated character.  I will be typing and mid worrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr d will get results like in the word above.  The inverse happens alot too, were it just drops a few characters i have typed. USB Mouse lag is horrible. Both devices will stop functioning, need to reboot the dock to recover them. Any one have any suggestions or which drivers are the most stable?

Answer:thunderbolt dock

#HPExpertDayYou will have to update BIOS/Firmware if any. Install the docking station drivers. Try using a different keyboard, if the issue stops then issue was with keyboard.http://support.hp.com/us-en/document/bph07165

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I just picked up the TB3 dock and all seems to be working, however it is not charging my laptop using the included Thunderbolt/Power combo cable. The power light shows on the dock, and connected devices work on laptop, but no power. Any ideas?

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I have a new ZBook G3 17" with ThunderBolt 3 dock station.I have install my laptop with boot up finger&password protection.I have connect display, keyboard and mouse to this dock.Every time  I bootup, I have to open laptop to insert access data.This look like a stupid solution compare the old HP docking station that I have on my HP 8760W where dockingstation are working from first second and I can insert my access data (password) without opening lid.There are any solution to this problem ?I have also another problem. On the old PC was possible create a protected area of HD using a little part of it withHP ProtectTools. This SW is not possible to install on ZBook G3.I don't found any solution to create it. Only using Windows 10 (that I don't want to use) functionality.More we go on and worst SW/HW are delivery to user. AC

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Hi,I have a Thinkpad P50 and today my Dell Thunderbolt Dock arrived.Unfortunately, it doesn't work  (= it is not recognized in any way), although Dell specifically says that the dock also works with non-Dell Thunderbolt 3 machines. I have installed the Thunderbolt software from the P50's driver site and updated to BIOS 1.17.Lenovo released an "Intel Alpine Ridge Thunderbolt Firmware" for the P70. But there's no such firmware update on the P50's site, just the Intel Thunderbolt Software from November.The 1.17 UEFI/BIOS Update says it fixed a Thunderbolt issue, but apparently not mine Has anyone ever gotten some Thunderbolt 3 device working on the P50? I just hope this will be fixed soon, because the Thunderbolt dock seems to be the only convenient way to drive three 4K displays with the P50 (2 via Thunderbolt 3, 1 via miniDP).  

Answer:P50: Thunderbolt 3 dock not recognized

What's the model number of the dock?  Thanks!

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Hi,
I've seen that the Thunderbolt TB15 Dock is not valaible anymore in Italy due to hw problems. Do you know if a new one is arriving?
Thanks

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https://support.lenovo.com/us/en/solutions/acc100356 Hello I have the new X1 carbon laptop (5th gen).  I also have two 24 in thinkview external monitors with hdmi/display port inputs. If I buy the above adapter will I be able to run the two external monitors in extended mode so I have can have three different screens  total (laptop screen, monitor_1, monitor_2)?  

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So I have a Precision 5510 laptop with Xeon processor, no 4K screen.  My question is about this thunderbolt dock TB16.  I have one HDMI out and was asked if I can make that work on 3 external monitors.  None are 4K.  Is that possible?  Can it function as extended desktop, not duplicated? And if so, is that 3 external plus laptop? Or is the laptop screen on of the 3? 

Answer:Thunderbolt Dock & 3 Monitors

Depends on resolution - see this article for more information:
www.dell.com/.../SLN301105

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I recently purchased a Dell Thunderbolt dock for my Precision 3520. I hooked up my Logitech universal receiver to the Thunderbolt dock. The mouse and keyboard have significant lags (the keyboard repeats itself periodically). As soon as I move the receiver back to the laptop, the lags disappear. The problem is so bad that the mouse and keyboard are basically unusable when plugged into the Thunderbolt dock.

Has anyone else experienced this issue with either a Dell or other brand Thunderbolt dock? Have you been able to resolve it?

Answer:Dell Thunderbolt Dock

The Thunderbolt is for displays and such, not for the keyboard or mouse. Having the USB-C ports there are for faster speeds to SSD's, etc.. You do not need it if you are not going to use 4K/UHD displays, which is what the technology ws created for.

Sometime soon USB may go away if Apple keeps pushing the Beige Box manufacturers to go that route, which will never happen, because the Beige Box manufacturers thought that Firewire was a joke and now we do not see it used much anymore.

As for lags, check the drivers and try to keep the Keyboard and mouse attached to the physical computer, not a dock that is used for 4k tv's.

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Hi allWell we all now about the fan issue which is much better since the last BIOS update.Nevertheless I have sometimes fluctuation fan noise, although there is no load. This is mainly when the notebook is at the thunderbolt docking station.I found out, that as soon as I connect my notebook to the docking station more or less all app-processes suddenly move over and start running on the GPU. The CPU has virtually no load.Why do all processes start to run on GPU when the notebook is connected to the dock? Is this an issue or is there a good reason for this behaviour?My Notebook and Windos has the latest drivers/bios and updates installed.Regards,Sebastian

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Love the concept of the thunderbolt 3 dock, can't fathom how it was designed though.  On my zBook 15 G3, the power and thunderbolt ports are on the right side of the laptop.  The dock has the cable port on the left rear side, completely crossing over all the ports when you put the dock on a desk with the back facing away from  you.  Then they ship a cable that is barely long enough to put the dock directly behind the laptop and connect it.   Where do I buy a longer cable HP, please!

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As the only docking solution available and moving from a more traditional dock, its less than suitable.  HP needs to make a longer cable and the end that connects to the laptop should be at a right angle.  The cable is so stiff and thick it takes nearly 4" to make the turn.  HP makes it impossible to find this out how long the cable is with out purchasing and at that point your stuck with it.  Hardly a customer satisfaction issue they should want to propigate!

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Hi,

I have a dell optiplex GX 620 with 2.8GHZ processor and 2GB of memory. It has Windows XP Home installed. The computer has 4usb ports in the rear with two additional in the front. My problem is that only a mouse and keyboard are recognized when plugged in those ports. A hard drive was tested and it powers it up, but not recognized as a device. I've checked the bios settings and everything to do with usb is activated. Also, checked Widows XP device manager shows that all drivers and usb devices have no errors. Last, I have checked inside the computer and found all connections to be secured via ribbon cable in the rear and soldered down in the front panel. I am stuck at this point. Any help will be appreciated.


Thanks,


IB4GAINS

Answer:USB does not recognize devices except keyboard and mouse

When you were in the device manager, did you click "view" then click "show hidden devices"?

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Hello. Before you start posting suggestions, please take the time to read my specs and situation. Most people just start telling me I need a simple KVM switch, but I have already purchased a KVM switch from TRENDnet (the TK-209) and this isn't what I need.

I work equally between 3 different locations, home, office, and girlfriend's apartment. I have a monitor, keyboard, and mouse combination at each of the three locations (that's 3 wide screen monitors, 3 keyboards, and 3 mice total). I also have two different laptops (one mac, one pc), and a desktop at Home (for my home business, not work).


The solution would be an item that meets the following criteria:

1. simple button/quick switch option for changing between target computers (like how the KVM has 2 buttons, press 1 and it displays input from PC 1, etc.)

2. when pressing the above button/toggling between PCs I need it to bring the mouse and keyboard input along with it (not all of my monitors are USB, and I don't think the USB inputs communicate via the graphics port - is this correct?). The problem with the KVM switch is that I have to unplug my mouse and keyboard every time I want to switch computers.

Kind Regards,
Seth B. W.

Answer:1 keyboard, mouse, monitor - 2/3 devices? What to buy?

So you have a KVM, and what do you plug into the KVM input? Just your monitor via VGA or DVI and you plug your mouse/keyboard into the monitor?
And either your mouse or keyboard is PS/2, correct?

If that is the case, get a PS/2 KVM and purchase a small USB to PS/2 adapter.

And if you do not like the prospects of that solution I do not have any other ideas

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Hello. Before you start posting suggestions, please take the time to read my specs and situation. Most people just start telling me I need a simple KVM switch, but I have already purchased a KVM switch from TRENDnet (the TK-209) and this isn't what I need.

I work equally between 3 different locations, home, office, and girlfriend's apartment. I have a monitor, keyboard, and mouse combination at each of the three locations (that's 3 wide screen monitors, 3 keyboards, and 3 mice total). I also have two different laptops (one mac, one pc), and a desktop at Home (for my home business, not work).

My solution would be an item that meets the following criteria:

1. simple button/quick switch option for changing between target computers (like how the KVM has 2 buttons, press 1 and it displays input from PC 1, etc.)
2. when pressing the above button/toggling between PCs I need it to bring the mouse and keyboard input along with it (not all of my monitors are USB, and I don't think the USB inputs communicate via the graphics port - is this correct?). The problem with the KVM switch is that I have to unplug my mouse and keyboard every time I want to switch computers.

Kind Regards,

Seth B. W.
 

Answer:1 keyboard, mouse, monitor - 2/3 devices? What to buy?

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Hey There We have bought 15 Studio G3s and docks to go with them We have ran into issues with about 40% of the docks. Not sure if its the docks or laptops causing the issues. One laptop tries 3 diffrent docks, USB and Ethernet wont work. Another laptop will randomly BSOD, if the dock is even touched it will BSOD as well. I've gone though all the posts about these issues from last summer but nothing really seems to help. Is there a newer fix that I am missing somewhere? Thanks Josh 

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With the issues of USB port enumeration apparently resolved, I've started rolling out zBook 15 G3s to our users.  I've discovered in doing so that the dock does not appear to support Wake-on-LAN.  Is there an option to enable this functionality or perhaps is this functionality on the roadmap to be added in a future firmare release? Thanks, Stan

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I can't update my dock since it gives an error every time I try to update. I tried manual updates but BIOS files never show up, I think the problem lies with my service code not being in the system.
I tried entering the service tag and express service tag but it says it's not a valid product. If I provide the service tag and express service tag on this forum, would it be entered in the system so to speak? I also get critical updates and when I click update, an error occurs so my dock is not in sync with my XPS in terms of drivers. When I try to do manual updates, I'm only given 3 files and can't find bios files anywhere.

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I just installed the latest set of drivers. The dock still does not connect to my XPS 15- 9550.
This process has gone on for two months.

Answer:Thunderbolt TB15 Dock still not working

Return it. No amount of software/firmware updates is going to make this device good. It has several hardware issues.

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I have a HP Zbook Thunderbolt 3 Dock, 150W (part number p5q58aa#aba).  It is connected to an HP Zbook Studio G3 running an intel core i7-6700HQ CPU. I have two HP EliteDisplay E231i displays connected to the display port ports on the dock, and am also using the Zbook's own display.   Intermittently, the displays will go black for a few minutes then turn back on.  Also, intermittently the dock will seem to disconnect and I loose my displays as well as the ethernet on the dock.  When this occurs I must restart to restore dock functionality. I have the latest driver (ASMedia eXtensible Host Controller (xHCI) Driver 1.16.38.1 Rev.A) and firmware (ASMedia ASM1042A Firmware Update for HP Thunderbolt 3 Dock 131025.10.11.23 Rev.A). Any tips as to how I can get more consistent performance out of this dock?  It is kind ruining the experience of an otherwise fantastic notebook.

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I just received my HP ZBook Studio and Thunderbolt Dock. I updated all drivers and BIOS. However, there is no internet connection through ethernet when I connect RJ45 to the dock. Am I missing something? Is it possible to have hardware related problem? Thanks,

Answer:Re: Ethernet on thunderbolt dock won't work

I am posting this through a Zbook G3 connected to a Thunderbolt dock with ethernet connected to the dock ethernet. Did you specifically install the package of dock drivers? Are you seeing crippled devices in device manager?

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If I put my computer in "Sleep" mode and turn it back on, I can never get the dock to work again. I have tried to upgrade BIOS and drivers as described in several posts, but it doesn't work. The only working solution is to restart the computer. Has anyone got the same problem?

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I've set up my Thunderbolt 3 dock. I notice in the status, it shows "94% available (plugged in, not charging)". It has been like this for the past two days. Does the battery have to reach a certain threshold, before charging? Or is this normal? My last dock, with the 8570W would always charge to 100%.

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everybody.I'm trying to find the correct thunderbolt 3 dock station for my new Specter x360 . I noticed that HP has 2 dock stations offered for the Zbook. However, the wire from the dock station to the laptop is a dual USB-C & power jack.1. If I will buy a standalone thunderbolt cable, will it work with my Specter x360 and the Zbook dock ?2. I noticed there are 2 models of the Zbook dock : 150W and 200W . Which one should I get, if at all?Thanks for your help!

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The thunderbolt dock was working.  I was gone for a week.  Came back and plugged laptop into dock.  No longer works.   The dock will charge the laptop, but none of the devices are recognized. Drivers are up to date.

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hello, we have a brand new spectre. first the device is amazing, i love it. but we have the following problem with the  HP Elite Thunderbold 3 65W Dock, if the Spectre is connected over Thunderbold Cable and on the Dock with Thunderbolt/Power combination cable connector, One 4.5mm power input every Device is working, Network is working, USB, both Display Ports are working, but the Spectre does not charge. i have installed the newest FIrmware Update  for the Thunderbold Dock Driver and i have updated BIOS, Intel Thunderbold Drivers on the Spectre. We have changed also the Thunderbolt 3 Dock with an new one, same problem.  one thing, on the front the light is off and i cannot turn on the spectre with the button.  any ideas, hints??? and yes i have connected the spectre over one of the 2 thunderbold ports, because the spectre has only 3 usb-c ports but 2 of them have thunderbold technology. i see also that the tb3 dock is recognized in windows at the thunderbold software.  kind regards, sebastian   

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Issue 1I purchased the ZBook Studio G3 + 2 months wait on the Thunderbolt 3 Dock to primarily connect 2 4K Samsung monitors.  When connected via the display port one will display at 4k while the other will only display @ 2560X1440.  I had bought a a couple of CableMatters thunderbolt 3 X display port adapters while waiting on the dock.  If I plug one of the monitors in using the adapter and the other into the display port both will display 4K.Anybody else having this issue? Issue 2After the computer goes to sleep only one monitor will wake up.  The NVDIA control panel still shows both connected.  Only way to get the second monitor awake is to shutdown and reboot. Issue 3I have the displays configured to go blank after 1 hour.  Once this occurs and I enter my password all of my open programs are displayed on one screen rather than on both.  This would be normal if you have undocked and re-docked a laptop. Issue 4If the laptop is opened while docked. One display goes blank and one is duplicated with the laptop screen.  This is not typical docked behavior.  I moved from an  Elitebook 8540W with dock.  I'm really questioning my whether this was an upgrade.

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I have ethernet issues with my Thunderbolt 3 dock 150W and my Zbook 15G3, running on windows 7 / 64 bit. I had many issues before with the system after a BIOS update (slow performance, usb poorts that would't work, windows that would not download updates, ect.). I read many postst with similar problems. The hardware was exchanged by HP but the problems remained and I was left alone to install the BIOS and updates. Thank you HP!After a long period of fiddeling I got everything back to work. Exept for the ethernet connection on the thunderbolt dock. Somehow the drivers are not inatlled / available. The ethernet connection / WLAN on the laptop work fine, but not on the dock. I don't know where to find the right drivers / how to install them. Who can help? 

Answer:Ethernet on thunderbolt dock won't work

I have the Zbook 15 G3 Mobile Workstation using the Zbook Thunderbolt 3 dock: http://www8.hp.com/us/en/workstations/zbook-dock.html I am sending this on the Zbook connected to the dock using its gigabit ethernet port. HP Support Assistant provided all the drivers needed for the dock. Here is the screenshot of my device manager:    What does your device manager look like under network devices? The Intel ethernet is the built in and the Broadcom NetXtreme is the ethernet in the dock. HP has drivers for both on the support page for Windows 10 64 bit under the Zbook G3 Home page.  I did have a bit of a struggle initially getting the dock to work but I went into the BIOS and disabled all Thunderbolt security settings. If you need any more help post back. If this is "the Answer" please click "Accept as Solution" to help others find it. 

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Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.50GHz, x86 Family 15 Model 2 Stepping 9
Processor Count: 1
RAM: 1014 Mb
Graphics Card: Intel(R) 82865G Graphics Controller, 96 Mb
Hard Drives: C: Total - 48668 MB, Free - 23279 MB; E: Total - 27647 MB, Free - 17282 MB;
Motherboard: , P4i65G
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled

Hi,

I'm not actually sure if this is hardware or software related but it certainly seems to be a USB issue.

A bit of background - I was having problems with my internet connection. Tried a few basic fixes and nothing worked so I phoned my ISP. They ran some line tests and said they could see that my connection was constantly dropping out. They referred me to advanced tech support and I was told that I should try a new ADSL microfilter and if that didn't solve it to either borrow another router or take my router and test it on someone elses phone line. Took my router and a laptop to a property where they have a line with the same company. Connected my router using their microfilter and was able to browse without issues for 30 minutes. I then put my own microfilter in line and was able to browse for another hour without any problems. My conclusion was that it had to be my telephone line, although I had no issues with the phone, just the broadband.

Since then I have discovered that when I... Read more

Answer:Solved: USB devices malfunctioning. Mouse/Keyboard.

Wow! 336 views and zero replies.

I wonder if an update will provoke a response?

I established that the PS/2 mouse issue was indeed a faulty mouse. Tried another one (which I'm using now) and it works ok but has no wheel.

Things I tried to resolve the issue?

Enabled something in bios called Legacy USB support (I think).

Repair install of XP - Don't know if that completed properly as it froze on the small screen that says please wait after rebooting into XP after the repair.

Tried doing a complete reinstall but had problems with that. I used to have Windows 7 dual booting with XP on 2 seperate HDD's but the biggest one failed and I didn't think the 80 gig one I have now would be big enough to cope. I've since been advised that it would so I'm now running 7 but not happy because I only have 1GB of ram - hoping to get some more soon.

I had hoped that, whatever the problem with the usb thing, Windows 7 may be able to cope with it better.

After I installed 7, the problem was still there but nowhere near as bad until I got microsoft updates, then it got really bad again with the usb driver constantly reinstalling itself and Windows complaining that a usb device had malfunctioned. This led me to believe that the problem may be software related, after all.

Does anyone else think so or is it sounding like a physical problem with the usb sockets?

Because I already have 2 brand new USB mice, although they are only cheap supermarket ones, I decided... Read more

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Hello!

I found out that any USB device (flash drives, HDDs) I connect to my PC isn't recognized. I have Logitech G700 mouse and S520 keyboard that are connected to random USB ports and they work fine. I even have PCI-e USB3.0 card and even on there, devices are not working. Everything I try shows up in device management under "other devices" and has driver warning. Searching for drivers (updating) doesn't find anything.

Any help is greatly appreciated!

Answer:USB devices not recognized, mouse/keyboard working

Hi, what is the make and model of your PC.

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Unfortunately I still haven't resolved the issue with my laptop. It's rather frustrating because we have an identical laptop and hardware setup with one of my colleagues and his works fine. No combination of BIOS update software uninstall and reinstall has resolved this issue. It's a shame because I have been accustomed to using the docking station for my older Compaq based laptop / Workstation and I really do love the feature.

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I have exactly this issue (exame same symptoms) with a G17.Happens even if there are no peripherals attached to the docket. Was on .09 of the BIOS, upgraded to latest, no change. Have updated all HP and Intel drivers and utilities. Also removed graphics drivers in safe mode and reinstalled clean, no change, and performed an sfc /scannow.Was working fine week before last, no idea what changed to cause this. 

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Hi everybody.I'm trying to find the correct thunderbolt 3 dock station for my new Specter x360 . I noticed that HP has 2 dock stations offered for the Zbook. However, the wire from the dock station to the laptop is a dual USB-C & power jack.  1. If I will buy a standalone thunderbolt cable, will it work with my Specter x360  and the Zbook dock ?2. I noticed there are 2 models of the Zbook dock : 150W and 200W . Which one should I get, if at all? Thanks for your help!

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So I have got the 65W Thunderbolt 3 dock. And it works great. The one issue I have is when I plug in devices in the USB ports which requires a bit of power, like charing the wireless mouse, or connect a phone etc. The dock makes a very annoying high pitched noise. Not loud but due to the frequency its certainly audible.  The frequuency varies as well, so its not stable, making it even more noticable. The noise varies a bit depending on the ports used. Slightly less noise with the phone using the USB behind with the lightning/charging symbol next to it. Is it a known / common fault? or should I maybe send it back and another unit? (will take me at least two weeks ) Kenneth

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Everytime I dock/undock the by plugging in or unplugging the connecter my office applications (outlook, powepoint, word) hang and need to be restarted causing me to lose work. How do I get around this problem, its frustrating? This is my second dock and I have the same problem. Andy

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Hi Guys,

Having an issues which I do not think anyone has posted about. If anyone has knowledge about the following please assist!

I have a Dell xps15 (9550) and recently purchased a Caldigit Thunderbolt 2 Docking Station (TS2) in order to connect my Thunderbolt soundcard to my xps. The xps is Thunderbolt 3 tech so i had to purchase a Startech Thunderbolt 3 to thunderbolt 1/2 adapter which from what I can see is pretty much the only one available on the market. 

So items in my chain... Dell XPS 15 - Startech Tb3 to T1/2 Adapter - Caldigit TS2 Dock - Focurite 8preX Soundcard (links to products at bottom)

So my issue is as follows; The XPS recognises the Docking Station being plugged in. I was asked the first time whether I wanted the XPS to recognise the Dock everytime its plugged in. I selected YES. Then the trackpad froze. Even upon unplugging the Dock the trackpad is still frozen. The keyboard works fine. 
I also tried to connect a hard drive to the Dock to see whether it's recognized.... Nothing. No reaction. 
The only way to take the XPS out of this trance is to hard reset (hold down power button) on the xps. A restart sends it into a never ending cycle. 
I believe I've installed all the necessary BIOS updates so I'm a bit perplexed here.
Here I go thinking I'm future proofing myself with TB3 tech when in actual fact I'm alienating myself from all available accessories on the market.
Any help would be SUPER SUPER appreciated.&nb... Read more

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I have an HP Zbook Thunderbolt 3 dock on my HPZbook G3.  I recently updated the BIOS and firmware to the latest version to fix other "dock" issues.  Am now at the latest for both.  The dual monitors and ethernet over the Thunderbolt 3 work, but none of the USB ports are active. I'm certain the USB ports work, becuase they used to work prior to the BIOS and firmware update.  Neither keyboard, mouse, or USB memory work in the dock. I've tried going to HP support and installing any of the updates with USB in it, but it hasn't worked.  I have a workaround--just plugging in to the notebook directly, but would like to get my dock fully functional. The Device manager doesn't show any devices with issues.  I'll try to update, but I don't know which one to look at. 

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Hi All Could really do with some help on this. We are gonig to be using the HP Elite Thunderbolt 3 Docking Station with our laptops. The issue I am finding at present is that you have to authorise for use on each laptop. This requires Admin Rights, something that we are no going to give our End Users. According to the manual located at: http://h10032.www1.hp.com/ctg/Manual/c05141189, on page 5, "Note: You must be logged on as an administrator on the computer connected to the dock. To enable a non-administrator user to select OK, enter the non-administrator registry key. Contact your HP Technical Consultant for this key." Does anybody have any idea what the key is? Kind Regards  

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I recently (yesterday, 16/08/16) started experiencing the dreaded Blue Screen of Death whenever my laptop is connected to my HP Elite Thunderbolt 3 Dock. The machine is a HP ZBook 15 G3. It has been connected to this dock for over a month without this issue. I'm not sure why the sudden issue as I don't recall any updates or new software prior to this happening. The dock is connected to 2x monitors via HDMI cables, and an ethernet cable. I connect a wireless mouse and keyboard to a USB3 port on the laptop. If the dock is connected to the laptop on startup, it reaches the login screen before BSOD. If I start without it connected, it will BSOD a few seconds after connecting the dock. It never gets to the point where the monitors display anything. It can boot with the dock connected in Safe Mode, as this seems to disable it from working. I have updated all drivers and the BIOS (including downloading the Softpaq Download Manager) but there has been no change. I've also updated the NVIDIA drivers to the latest version without change. What should I do next to solve the issue?

Answer:BSOD upon connection to HP Elite Thunderbolt 3 Dock

I would personally try isolating the culprit, then go from there: 1) remove 1 monitor from the dock, then test2) remove ethernet from the dock, then test3) remove the last monitor and hook it directly to the laptop, so the dock is attached with nothing to it, then test4) I have my dock set to "Always Connect" in the thunderbolt software, not sure if that helps any.

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We received a new 5510 laptop that works great on its own, but when adding in the thunderbolt dock we experience odd issues

1. If the laptop lid is closed while connected to thunderbolt, the laptop will hang at the Dell bios screen.  If the lid is open while power turned on, the laptop boots up fine.  However, the BIOS screen is still not visible on the external monitors, only when the OS has loaded
2. Dell shipped a new dock which had no differnce, and then I uninstalled every single driver and downloaded/installed in order from Dell's website, including updated Thunderbolt firmware and BIOs

The laptop is running Windows 10 x64

2 things I have noticed:
1. In device manager, the Thunderbolt Controller 1575 is hidden.  Viewing hidden devices and opening this controller states:
"Currently, this hardware device is not connected to the computer (Code 45)"  The resources tab states that there is a problem with the device
Of course, reconnecting makes no difference.  I have also unplugged all peripherals from the dock to make sure there was not a conflict
Second, in device manager, there is no listing (visible or invisible) for  ASMedia USB 3.0 Extended Host Controller Driver for Dell Thunderbolt Dock, regardless of uninstalling it through Add/Remove Programs and re-installing.
One more note - I am able to work normally after booting with the lid open successfully and then closing the lid.

Answer:Precision 5510 issues with Thunderbolt dock

I have the exact same symptoms with the same hardware (precision 5510 & WD15). the computer will not POST when it is either started or restarted with the built-in display closed. If the lid is open... all is fine. Ohh.. and when you do try to start/restart with the lid closed, i get a 2 orange, 7 white blink code. it will continue to repeat this until I open the lid and press the power button. This will then cause the unit to successfully POST and boot up.
I'm running Windows 8.1, and have installed all available dell updates as of March 28th, 2016

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I got the Thunderbolt Dock with my Zbook 15 and it will not boot connected to the dock. I have to disconnect the dock, open it up, turn it on and get it booted into windows. Then I can connect the dock and close the lid and my screens and everything work fine. It seems like the Windows will recognize the dock but the Bios doesn't. Please help!!! This is driving me crazy LOL. Thanks

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I am trying to find a replacement Thunderbolt cable for my docking station, I have had no luck even finding the part number for the docking station let alone a part number for the cable. Please help if you can.Thanks

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After a long series op updates and firware upgrades we still encounter much trouble with the HP Thunderbolt Dock's Recently (7-2-2017) we installed a new HP ZBook G3. We always reinstall our ZBook G3's with a 'clean installation' of Windows 10 and the required HP Drivers. After adding de required software on this laptop our nightmare begins... Unable to attach usb keyboard or mouse on the Thunderbolt Dock and after rebooting a few times even windows crashes.Once you detach the dock,the coputer will eventually start again and will work as it should.Any attempt to unload update drivers and reinstall have no effect. After contacting HP support we received a link Troubleshoot Thunderbolt 3 Dock.In this document they descrbe a specific order in which to install you drivers. Since we already tried this in all our previous problems with the dock, i was getting somewhat despirate...Untill yesterday where i stumbled upon a message on the HP forum including the use of Citrix Client Software which happens to be so in our case. After a clean installtion of Windows 10 and installing the drivers in the required order like described in the Thoubleshooting documentation the Zbook and thunderbolt dock both work fine.Then i installed the citrix receiver 4.6 software and al my troubles were back after a reboot. I removed the Citrix Client and now everything works perfectly. The next challence is to get Citrix working again........... Read more

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The cable is broken, and I cannot find anywhere to buy just the cable.I cannot believe that I need to buy a new package (dock, cable etc,) when I just need the cable?

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I have three ZBook 17 G3 that I cannot get a Thunderbolt dock installed correctly on. The first does not seem to want to install the thunderbolt driver, so that one's fun. The other two are having a different issue entirely. I have read multiple threads here about similar issues, and none have offered a solution for my situation.I have tried the latest BIOS, I have tried an older BIOS, I have downloaded the drivers and firmware(which won't install because it doesn't detect the dock) Whenever I plug the dock in, Windows installs the drevices, but gets stuck and winds up with a "Base System Device" that it cannot find a driver for. I have tried three different docks, and three different cables. All have the exact same result. Is there an obscure driver that I need to download to install that is not obvious in all of my searching? Any questions or clarifications, I'm happy to respond. -Keith

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HiI just would like a description and confirmation on what the following options do under the Thunderbolt 3 dock in the Bios for this series laptop I tested the option "No security" and this seems to bypass the authentication pop up when logged into Windows when plugging in the Thunderbolt 3 dock. So essentially it enables network ethernet connection to work straight away Can someone tell me what the other options do?













Solved!

Go to Solution.

Answer:Thunderbolt 3 Dock with T470s Bios options

Hi Drekko,Warm Greetings & welcome to Lenovo Community, happy to have you here.As I understand that you have query regarding Wake by Thunderbolt options in BIOS Setup for ThinkPad T470s.
The following are the Security options for Thunderbolt devices as per user guide

No Security: Allow Thunderbolt devices to be connected automatically.
User Authorization: Allow Thunderbolt devices to be connected after user authorization.
Secure Connect: Allow Thunderbolt devices to be connected with a saved key that has been approved by the user.
Display Port and USB: Allow only DisplayPort-compatible devices and USB devices to be connected. Thunderbolt devices are not allowed to be connected

I hope the above information helped you.
Please feel free to post in Lenovo Community Forums if you have any further queries!
 
Regards,Prabhansh_______________________________________________Tap that Kudos button if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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I seem to be having a problem with my Yoga 720 15" and the Lenovo Thunderbolt 3 Dock.    Every once in a while the screens blank out and then return.   Sometimes I get a Topology Has Changed message when this happens and all my windows scramble.   Sometimes they all go to the laptop and sometimes they dispurse amongst my two monitors. Anyone else experience problems with this configuration? All of my drivers are updated except BIOS because apparently it does not like the fact that I installed my own version of Windows 10 instead of leaving the one that came with it.....but that is another issue. I could not find anything regarding updating the Thunderbolt 3 Dock firmware.    Here is what I have on my Thunderbolt driver: 

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Has anyone seen the Acer Thunderbolt 3 Graphics dock outside of youtube videos?   Id read it was supposed to be available in april but haven't seen it anywhere in retail or online.  I would buy an r7-372t and the graphics dock in a heartbeat if it was available to buy.    Unfortunately my desktop (XPS 2710 dell) ate itself (corrupted bios from just running Win10... happened to lots of people and they aren't happy but I digress...  so while I was looking for a portable... now I'm looking for something that can double as desktop and the graphic dock makes that work for me...   if they don't get it out soon I'm going to need to buy something else... unfortunately.   

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Hi 
I Just bought TB15 and stated using it.
The problem, however, is that my XPS 13 becomes pretty hot when it is connected to the dock.
It becomes hot and operates fan even for normal light uses like web surfing or listening music.
Is it normal issue that all the user have or abnormal?
Thanks!
----------------------------------------------------------------------------------------------------------------------------------------
Additionally, when i connect intel realsense camera to TB15, all devices connected to TB15 is disabled and does not work. The laptop must be restarted to be operated normally.

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I am using a Jabra UC Voice 550 Duo USB headset (Skype model) with Windows 7, for business communication. Or, at least, that was the intent: The reality is that if I use any ports on the docking station, I lose connectivity in the middle of a call. Several Skype chats started out okay, and then the microphone on my end simply stopped working (I could still hear the other party.) Also playing audio (Youtube via Google Chrome) has also resulted in eventual loss of playback. I have had to plug the USB headset directly into the laptop, in order to obtain glitch-free audio (via the on-board Intel USB root hub). The ASMedia USB root hub in the Thunderbolt docking station seems to be the culprit: I have two HP Z24n monitors plugged in via DisplayPort, and it makes no difference if I use USB ports on the monitor vs. directly plugging the headset into the Thunderbolt docking station itself. Since the laptop has limited USB ports, I would like a solution to this problem, please. The ASMedia root hub is running on driver version 1.16.33.1, dated 04.02.2016. One last thing: I got driver software for my Z24n monitors on CD-ROM, but hardly any notebooks are shipped with CD/DVD drives these days - and I could not find an online copy of the software, so I could install the display profiles.

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hey all,  the connection about notebook and thunderbolt didn't recognize properly. it's not a question about missing drivers or firmware. if i work in the office everything is fine. let explain the situation. configuration:zbook 15 g3, thunderbolt 3 Dock, Screen Z24n linked with display port cable, keyboard und else are connected to the docking. normally, when i come to work to the office i start up with pushing the power-on button on the thunderbolt Dock and everthing work fine. the os is starting, my screen goes on, keyboard and mouse etc. is working. Ok, no problem if all components is fixed installed on the office. if i leave the office with the notebook and work offline, there is also no problem with it. now, when i came back to the office and connect again with the dock (power, usb-c) and push the power button on the dock to start windows 10, i did't get a screen on Z24n after that. i just wait and wait, but no screen on the Z24n to logon. i opened the notebook cover and saw the windows came up properly with the logon screen. after that i closed the cover and unplug/plug the Docking cable again. about 15 seconds later the screen came up (Z24n) with the windows logon image. my assessment: the recognition about dock/notebook failed after offline working. this occurs only if i start the notebook without connection to the dock. i cant localize the problem till weeks. thanks for any helprobert

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Has anyone seen the Acer Thunderbolt 3 Graphics dock outside of youtube videos?   Id read it was supposed to be available in april but haven't seen it anywhere in retail or online.  I would buy an r7-372t and the graphics dock in a heartbeat if it was available to buy.    Unfortunately my desktop (XPS 2710 dell) ate itself (corrupted bios from just running Win10... happened to lots of people and they aren't happy but I digress...  so while I was looking for a portable... now I'm looking for something that can double as desktop and the graphic dock makes that work for me...   if they don't get it out soon I'm going to need to buy something else... unfortunately.   

Answer:Acer Thunderbolt 3 Graphics Dock... does it exist ...

Here is  an artical about Thunderbolt at last weeks NAB 2016. The VN7-592 and 792 are mentioned in a link.Not about the graphics dock, but it's newest update about Thunderbolt I've seen in a while.http://www.zdnet.com/article/thunderbolt-3-goes-pc-at-nab-2016/?tag=nl.e539&s_cid=e539&ttag=e539&fta...

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Hello, Graphics works fine on my ZBook G3 on built-in screen as well as I connect monitor directly to laptop over HDMI. When I use TB3 dock though perfomance is very sluggish. It appears that frame rate is like 5 fms or so. I have run HP support assistance and it installed all latest everything but video perfomance is super choopy and laggy.What do I do next? G

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Windows has two features to help you use the computer without using a mouse or keyboard: Speech Recognition (which allows you to use voice commands to work with Windows) and On-Screen Keyboard (which allows you to enter text by selecting characters on the screen).
You can adjust turn on or adjust settings for these features on the Use the computer without the mouse or keyboard page in the Ease of Access Center. Open the Use the computer without a mouse or keyboard page by clicking the Start button, clicking Control Panel, clicking Ease of Access, clicking Ease of Access Center, and then clicking Use the computer without a mouse or keyboard. Select the options that you want to use: Use On-Screen Keyboard. This option sets On-Screen Keyboard to run when you log on to Windows. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can use keys on the standard keyboard.Use Speech Recognition. The option allows you to control the computer with your voice. With a microphone, you can speak commands that the computer will understand and respond to, as well as dictate text. For more information about setting up Speech Recognition Set up Speech Recognition source

Answer:Use the computer without the mouse or keyboard (alternative input devices)

excellent. thx eset_boy

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I just started having this problem today.  Updated to the latest firmware a few days back on this 150w Thunderbolt Dock P5Q58UT#ABA per the e-mail "Critical Driver Alert - Apr 12 2017 HP Thunderbolt 3 Dock Firmware (ver 1.12 Rev.A)".  Today when plugging in my secondary display is corrupted.  To note I have two of the same docks, one at home and one at work with different monitors in each location.  I'm getting the same issue in both locations.  I don't think two docks went bad and the thunderbolt ports appear to be functioning.  Is there a way to rollback the firmware on these docks to see if that's the issue?   If not what are the next steps to resolve, any advice?  The normal troubleshooting steps on HP.com don't appear to address this.  Pics attached.  

Answer:Corrupted Display on 150w Thunderbolt 3 Dock / Zbook G3 15

After naviging through HPs cryptic support website I found one firmware that was out of date.  After I updated the  Thunderbolt 3 Dock firmware the monitor started working right for now.  We will see...

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Network shares, both administrative and explicitly shared, cannot be accessed when the shares are on a laptop connected via ethernet through the new Thunderbolt 3 dock. Using the onboard NIC, WiFi, as well as the NIC on a Thinkpad Ultradock does not cause this. I have tested on 2 separate T470 laptops with both the Thunderbolt software from this link: http://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-T...and the drivers from this link:  https://support.lenovo.com/us/en/solutions/acc100356 I also tried the "Intel Alpine Ridge Thunderbolt Firmware" just added and it appears to be the same version I can access the machines shares from itself, just not from anywhere beyond the TBT3 NIC.Attempting to browse to the machine results in an Error code 0x80070035 The Network path was not found

Answer:Network shares on T470 not accessible through new Thunderbolt 3 dock

A few other items to note:This is with the latest 1.29 BIOS on the T470.Same result with the Windows firewall turned off.This is with Windows 10 v. 1703

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To make things easier I put the links so you do not need to search al drivers etc.
I wonder why Dell do not communicate this at this way. After that myTb15 works almost perfect. Please let me know if this is also with you guys!
Regs
Parianos Henri
 
Dell Thunderbolt™ Dock (TB15) Installation Guide for Latitude E5570 / 7275 / 7370 / Precision 3510 / 5510 / 7510 / 7710 / XPS 15-9550 / XPS 13-9350 & XPS 12-9250
The latest BIOS, drivers and Firmware can be downloaded at the Dell Support website (www.dell.com/support). Dell highly recommends installing the following BIOS / Drivers step by step in the prescribed order to ensure optimal performance. Failure to install BIOS, drivers and Firmware in this document may result in undesirable performance.
1.       Connect the AC adapter to the Dell Thunderbolt™ Dock (TB15) and then connect the Thunderbolt™ 3 (Type-C) connector to the computer.
2.       Search your system model name under Select a Product selection or enter the service tag of your system to locate Drivers & downloads page on the Dell Support website (www.dell.com/support). Change the OS to view all available updates for your system.
3.       Flash the latest Basic Input/Output System (BIOS) available for the system. This is posted in the "BIOS" section.
http://downloads.dell.com/FOLDER03800318M/1/Precision_5510_1.2.10.exe (Version 05-07-2016)
... Read more

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I just bought a Dell TB16 USB-C/Thunderbolt 3 dock for my Dell XPS 9550. I updated the BIOS and drivers for both units using Dell Command Update, but now every time I boot up my computer I get a message stating "your PC may need updates for the Thunderbolt 3 port to function properly. For more information go to thunderbolttechnology.net/updates". That link, in turn, refers me to the Dell page that tells me to do the updates I've already done.
It's annoying to get this message even though everything appears to be up to date. Anyone run into this and have a solution?

Answer:Dell XPS 15 9550 with TB16 Dock Thunderbolt message

You have done the firmware update which might be required on some systems?

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Hello everyone,
I was inspired to write this post because I see a lot of confusion about USB-C and Thunderbolt in general, in particular about limitations, such as “Why can I get 4K @ 60 Hz out of a USB-C to HDMI/DP adapter but not out of a USB-C dock that has those same outputs?”, so I figured I’d explain how USB-C and Thunderbolt work in the hopes that it would help make sense of it all.
The USB-C connector is a very interesting and capable design. The focus for our purposes here is that it has 4 pairs of pins that can be used for various types of traffic in various combinations. I’m going to call each of these 4 pairs a “lane” from here on. And since one of the possible uses for these lanes is DisplayPort traffic, another key bit of information to clarify upfront is that DisplayPort is also divided into lanes; it has been from the beginning. A full-bandwidth DisplayPort connection has always been defined as 4 lanes (all carried on a single cable), so when people refer to DisplayPort 1.2 being capable of 4K @ 60 Hz, for example, what they technically mean is 4 lanes of DP 1.2 being capable of that type of output. So, each of these multi-purpose “lanes” in a USB-C connector is capable of carrying any of these types of traffic: - USB 3.1 Gen 2 transmit (abbreviated Tx from here on) - USB 3.1 Gen 2 receive (abbreviated Rx from here on) - DisplayPort 1.2 lane (if wired to the GPU – and again, each lane is 25% of a full-band... Read more

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Hello,
My XPS 13 crashes each time I try to connect the dock with Intel Thunderbolt program. I have updated the BIOS, and did all the firmwares and drivers listed in TB16 installation. 
What shall I do?

Answer:Dell XPS 13 OS crashes when configured to use TB16 Dock in Thunderbolt app

Which version of the XPS 13 do you have?
Did the software and Firmware update install normally without the Dock attached?
Have you tried running the Dock without any outputs connected?
Did you get any popups related to allowing certain connected devices?
Look in the Settings and Details to see what TB controller you are using and if it does not show as Unknown.

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I've seen some of the earlier threads about wrong display resolution, but mine's working (or not) a little differently. To be specific, it's detecting that the maximum possible resolution is 1920x1080... except I'm using a HP LA2405wg, which is 1920x1200.  It doesn't matter how many, or few, monitors I plug into the dock, it just isn't going any higher than 1080 (so the display appears stretched).  I can confirm there's no problem with the monitor or cable, and that the system is just fine - I'm using a ZBook 15 G3 (w/ NVidia discrete card - V2W12UT#ABA), and plugging into the onboard VGA port autodetects and uses the correct native resolution. I'm not sure what could be done on my end.  Note that I'm on a corporate machine, so certain types of troubleshooting (say, BIOS related) may be difficult.  I'm actually expecting this to be due to some sort of firmware limitation, so more just letting people know.

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I have a Zbook Studio G3 with a Thunderbolt 3 Dock. To the dock I have the receiver to a Microsoft Sculpt wireless keyboard connected. Often when I have not used the keyboard for a while the first keypress gets lost.  If I connect the receiver to the computer I do _not_ get the error. There must be some error with the dock! Yes! I have the latest BIOS 1.15, drivers and thunderbolt firmware installed. I think this problem was mentioned somewhere in the very long TB3-thread that somehow got closed. Has this problem solved for anyone? How? It is very annoying!

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Hi guys,
i have a new Dell Xps 15 9560 and TB16 thunderbolt dock. Everything works great, except.... If TB16 is connected to the laptop, it's impossible to shut down the computer. Instead of powering down, laptop restarts. When TB16 not connected, laptop shuts down perfectly. How to fix this? Thanks in advance!

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Good morning, Got my brand new Yoga X1 2nd gen notebook together with the Thunderbolt 3 dock. I've a problem with the dock. When I connect it, it is recognized but I get a warning that the notebook is not charged and that I should connect the correct charger to the docking station. Moreover, when I connect an external display to the dock (via DP), the external display is not recognized, nor in the display settings nor can I manage to get a singal to the external monitor. I have installed the latest BIOS for the notebook (v. 1.10), latest Thunderbolt firmware and Thunderbolt drivers. I have rebooted serveral times, uninstalled, re-installed, disconnected etc.... to no avail. Anyone experiencing the same? Any solutions? Regards George

Answer:Yoga X1 2nd gen (20JE) + Thunderbolt 3 dock (40AC) - problems

just a short update. Today Lenovo support called me to tell that they will replace the dock. However, since none are in stock this may take some time.

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Hi all, We bought about 10 HP X2 Elite 1012 G1 along with Thunderbolt Docking station. I setup the laptop then installed the drivers for Intel Management Engine and Thunderbolt dock. Updated the firmware for Intel chipset as well. Since we setup these laptops user complain about the dock not getting detected by laptop. No matter how many times they restart. I went through each laptop and observed the following issues: 1- When I open the Thunderbolt software, it shows multiple HP docks in the attached devices with cross sign (which means the device is disconnected). It seesm that the Thunderbolt software creates multiple entries of the same dock then fails to detect it 2- When the laptop goes to sleep mode, the dock gets disconnected and then it doesn't get detected at all, even after reboot.  So far the only fix is as below: (which worked 90% of the time) 1- Uninstall both Intel management Engine driver and Thunderbolt Secure connect driver2- Install both Intel management Engine driver and firmware + Thunderbolt Secure connect driver BUT, this can't be a proper fix because in a corporate environment we can't go through this every single time. It's a total waste of time/money for a corporate. On top of that, users get frustrated by this issue that is ahpenning constantly. HP PLEASE FIND A PROPER FIX. PLEASE ALLOCATE YOUR IT PROFESSIONALS AND DEVELOPERS TO DIG THROUGH THIS ISSUE. We bought more than $2m ... Read more

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Hi, I've just started trying to us my Thunderbolt 3 Dock I bought a couple of weeks ago and am having a pretty major issue. Basically whenever I connect the dock to my ZBook I get a blue screen of death! I have nothing plugged into the dock (other than power). If I connect the dock whilst windows is already loaded it happens within about a minute. If I conect the dock before powering up, it happens pretty much as soon as windows loads. I'm running bios 1.12 and have update as much as I can. Whenever I try to run sp76208.exe I get:"Your host device is not ready, Firmware Upgrade Failed!!!, Please reboot your PC tnen try again!!!" And update sp75579.exe never finds the attached device. Can someone help sort this out? Matt

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Hi, When I unplug the zDock Thunderbolt 3 cable from my laptop, it powers the dock off immediately and disconnects everything USB connected to it. Is this intended functionality? My others docks never lost power when I disconnected the laptop from the dock. When I plug the cable back in, everything lights up and powers on the dock like it should. I did read somewhere on the HP support site that this dock does not work pre-OS - is this what I am experiencing or does that mean something else? I'm really astonished that a dock that has AC power running to it MUST be connected to a laptop to work. Thanks,Glen

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Lenovo Thinkpad X1 Carbon 20A7...etc. ...mini displayport / thunderbolt...check this out...you will be surprised.....!!!!! http://support.lenovo.com/us/en/downloads/ds039624   

Answer:Lenovo Thinkpad X1 Carbon 20A7 Thunderbolt

Why are only W540 and W541 listed as the supported models? Are you saying it will work with X1 Carbon as well? What kind of devices can you use once that driver is installed?

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How to reproduce:1. Remove charger and close the lid.2. Power up.Note: the Windows 10 Fast Startup feature should be disable for reproducing this issue robustly. Issue:1. Windows 10 boots very slow.2. After boot, Windows 10 will detects two ejectable device: Base System Device and USB Root Hub 3.0.3. If reboot, it will freeze at the Lenovo logo. Environment:1. Thinpad X1 Carbon 2017 [20HR000FUS]2. BIOS Version: N1MET31W (1.16)3. Windows 10 Pro 1703 x64 There are several ways to fix it:1. Disable Thunderbolt in [BIOS]-[Security]-[I/O Port Access].2. Hibernate and recover, everything will fine.3. If Windows 10 Fast Startup feature is enabled, manual power off and power up again without closing the lid may fix it. 

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I received my X1 Carbon 5th Gen just a few weeks ago. Today, a thunderbolt 3 port next to an LED suddenly died and seems to no longer accept any devices. I tried 4K monitor and some other USB devices thourgh a USB type C hub connected to the port, but nothing worked. I tried with Windows 10 and Ubuntu 17.04, the port no longer works with any operating systems. Interestingly, Windows 10 now thinks it's connected to AC power even when nothing is actually connected to the Thunderbolt 3 ports. Therefore I strongly suspect this is a hardware issue. Does anyone have a similar problem?

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