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Lenovo ideapad 310-15IKB "Plugged in, not charging"

Question: Lenovo ideapad 310-15IKB "Plugged in, not charging"

Hello, I noticed this afternoon that the battery indicator in the system tray was at less than full and the status message reads "95% - Plugged in, not charging." This was not the case previously, and I haven't changed any battery or system settings that would affect this. I've only owned the computer for about a month or two and I'm concerned that there may be a problem with the battery. I looked up this issue online and attempted to uninstall and reinstall the driver that affects battery control in System Settings, but there was no change to this behaviour. Is there a way to test if the battery is damaged? What other problems could I be having that would produce this effect?

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Preferred Solution: Lenovo ideapad 310-15IKB "Plugged in, not charging"

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I often encounter this, but here is the real headache. I have googled a fix for this, but unfortunately it will only work if the battery is removable, which case not for the Ideapad 310-15ikb. Always have to revert back using Acronis. Any other possible solutions for this?

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I've recently bought a brand new lenovo Ideapad 510 15IKB MTM is 80SV001PIH. Since last few days I'm facing issue with battery. I plugged in my machine at a charge level of 96%. After half an hour I noticed that still the battery level is 96% . When I put the pointer on battery guage, it's showed that "Plugged in, not charging". In my laptop battery is not removable, so I can't try removing the battery and putting it back again. I've restarted my machine many times but still the situation is same.


























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i have anew idepad 310-15ikb from 10 daysi found that battery since first time it work ..it  work 2 hours on balanced modeand 1 hour and 20 minute on high performance activity was on just browsing internet Battery reportBattery reportCOMPUTER NAMEAHMED-PCSYSTEM PRODUCT NAMELENOVO 80TVBIOS3JCN21WW 09/23/2016OS BUILD10240.16384.amd64fre.th1.150709-1700PLATFORM ROLEMobileCONNECTED STANDBYNot supportedREPORT TIME2017-06-11 11:25:50Installed batteriesInformation about each currently installed battery BATTERY 1NAMEL15S2TB0MANUFACTURERSANYOSERIAL NUMBER3249CHEMISTRYLIONDESIGN CAPACITY30,000 mWhFULL CHARGE CAPACITY30,590 mWhCYCLE COUNT-                                                                                                                                            &nbs... Read more

Answer:Lenovo ideapad 310 -15ikb battery lose charging fast

Hi,  Ahmed ?
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Please click here for the better understanding on the battery life.
 
Update us how it goes.
 
 
 
 
Regards,
 
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So I bought this laptop 3 days ago. It seems like it has a charging problem. It sometimes charges when I let the laptop in sleep mode or close the lid. I sometimes get a full charge but then, when I'm using it, it just stops charging for no reason. To "force charge" it, I discovered that if I first unplug the charger from the laptop itself, then disconnect the cable from the power brick, plug it back in the laptop and connect the brick back again, it seems to charge for around 4 more minutes. I tried updateing the BIOS with the support from the official Lenovo support site (this one) but it does not work. I heard about the removing the battery and pressing the power button but I can't remove the battery.  The power brick and charger are original and seem to work fine. Should I try buying another charger? Please resond to this as I'm desperate. Thanks much !  

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Hello!I write here with a problem that I have since the day before yesterday.When my Laptop is on and the charger is plugged in, the battery won't charge, giving the notification "plugged in, not charging". Laptop works like the charger wasn't plugged - energy drains from battery.I suppose that is a software problem, because when laptop is turned off or hibernated it charges normally.Formating didn't help at all.Microsoft support told me to recalibrate battery - didn't work.Lenovo support told me to try another charger in service - I will try if nothing else works.Maybe someone had the problem like that and solved it without going to service, which I want to keep as a last resort solution.Thanks in advance! 

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i have been having this problem since yesterday and i found a fix which involved disconnecting the battery and reinstalling the acpi compliant  control battery and restarting with the battery reconnectedthe fix worked but as now today the same problem has occured againthings i tried:(checking if conservation mode was offrestarting x10 timeschecking the power cable (no damage)checking the power cable port on the wire and laptop (no damage) )please help

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I`ve bought lenovo ideapad 510 and I charged the battary untill reached 100% after it I removed the plugger and connect it again I found message on battary ( 98% plugged in, not charging ) .. after one day from using my laptob i go to M A S Egypt and they checked the labtopb and replaced it to me because they found problems in motherboard ... after taking the same new version of laptob I noticed the same problem after charging the battary until reach 100% i removed the plugger and connect it again I found the same pervious mess ( 98% plugged in , not charging )


























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Answer:Lenovo Ideapad 510 80SV0037ED (plugged in , not charging)

Hi AhmedMagdyy,Have checked in Lenovo Settings app if Conservation Mode is enabled. Conversation mode is under the battery icon of the app. If enabled, kindly disable the feature. Conservation mode helps extend the battery life of the tablet/laptop by limiting the max charge the battery can hold. Hope this helps.Cheers,





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 my laptop is not charging at all if i plugged out the AC the battery reduce and dont recharge after plugged in ACto many errors in this laptop why ?! ?! i bought lenovo z51-70 and it had a defect industry ?! ?! i'm so disappointed from lenovo  more problems in the same laptop https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/ideapad-500-15ISK-windows-10-drivers-pr...

Answer:plugged in , not charging lenovo ideapad 500 15isk

Hi Mina,
 
Welcome to Lenovo Community!
 
1)  Shut down the computer.
2)  With the battery in (but AC adapter removed), attempt to turn on the computer by holding down the power button for 30 sec. This should not turn on the computer.
3)  Remove the battery.
4)  Again, attempt to turn on the computer (AC adapter not plugged in) by holding down the power button for 30 sec.  This should not turn on the computer either.
5)  Replace battery, plug in the AC adapter, and turn on the computer.  The battery should begin charging.
 
I hope the above information helps.
 
Regards,
Shashi
 
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My computer used to charge but all of a sudden it just stoped. Sometimes at first it say that it is plugged in and charging but that changes to plugged in and not charging after a few minutes. Also it does not charge when i have it plugged in over night to charge it. Then when I try to use it without it being plugged in, it turns off after about a minute because it has no battery. Please Help!

Answer:My Lenovo Ideapad U430 Touch keeps saying "plugged in and not charging". Please Help

Dear David11,
 
Thank You For Contacting Lenovo.
 
1. Apply this: https://forums.lenovo.com/t5/Lenovo-B-and-G-Series-Notebooks/Plugged-in-not-charging-message-Lenovo-... fix (Windows 7 only)
 
2. In Windows 8, uninstall Lenovo Energy Management and test. If battery stays charging, reinstall Lenovo Energy Management and observe:
 
http://support.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-u-series-laptops/ideapad-u430-... (Win 8 32/64 Bit)
 
http://support.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-u-series-laptops/ideapad-u430-... (Win 7 32/64 Bit)
 
  
3. If you still get the same error, try to:
a. turn off the computer and Connect the charger
b. press and hold the power button for 30 secs.
 
Hope this helps. Do post back if the issue persists.
 





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Hi,I have a problem.Since this morning my lenovo ideapad z500 battery won't charge and if I unplug the laptop it shuts down.I've downloaded and started battery firmware update and there was text saying:"Now configuring the program" . And it was stuck like that for at least half hour and when I pressed cancel and restarted battery firmware update it displayed error that said: "This system is not supported or is not configured for battery firmware update" Please help me.I have windows 7

Answer:Help Lenovo ideapad z500 battery plugged in not charging

Hi Luca_z500,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing an issue with system not charging on your Ideapad Z500.
 
Run the system restore to earlier date and check if the issue still persists, if occurs then perform below troubleshooting steps.
 
To resolve this issue please restart the system connecting ?Power Adapter?. Wait till the system boot completely and then go to ?Device Manager? then uninstall ?Microsoft ACPI-Compliant Control Method Battery? under battery option. After uninstalling shutdown the system, remove ?Power Adapter? and reconnect, then switch ON the system and check if the issue has been resolved.
 
Please click here to visit the Lenovo support link and select your region to get the contact number.
 
Hope this helps!
 
Best regards,
Hemanth Kumar





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Hi, I had the problem where the battery didn't charge at all even if it was connected in the right way and the charger was plugged in. So I started to search internet for possible solutions. Those I found where to 1) disable alt uninstall ac and acpi adapter in Windows Device Manager. Restart computer.. Not charging problem is related to some Windows issue. 2) Choose the alternative "maximum battery life" in Lenovo Energy management.. Neither worked after several and time consuming tries... The problem here is Lenovos "smart" Energy management system that prevents the computer from charging the battery to "save it".. Solution: Uninstall Energy Management (Publisher: Lenovo) under Program and Features in Windows Control Panel and the problem is solved.. And don't reinstall this program again....
 
 
Moderator comment: Post edited to conform with the Community Rules. Keep it clean.

Answer:Lenovo ideapad S400, battery not charging when plugged in

what should or can I do? I tried both options named in the statement above and still does not work... help needed please 

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My lenovo s10 netbook, with windows 7 and XP isn't charging anymore. I thought it was because XP is no longer supported or something, but I upgraded to Windows 7 and it still doesn't work. There's an orange light on, and when I move the battery around it turns blinking blue, I thought that meant it was charging, but in Windows 7 it says no battery detected and it's not holding any charge. Any advice would be deeply appreciated. Thanks!!

Answer:Lenovo Ideapad S10 Battery Problem (plugged in, not charging) HELP!!!

hi john_i,
 
Try performing a system power drain,
  Remove the Battery and AC charger,
          Hold the power button down for 15 sec.
             Reconnect the battery and AC and turn the system on, Check if the charging will continue.
If not try removing the AC and see if the the computer will shut off.
      If yes then you might need to replace the battery.
 
Regards
Solid Cruver





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Hi all,my ideapad 110s will only charge until 60%. This started just yesterday. I checked the conservation mode and it's off. I can't take out the battery either. i have this in my possession since august 2017, and i use it for work. any suggestions would be helpful. thank you.

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Dear Lenovo team, I have a Lenovo Ideapad Y50-70 UHD which is 1 month old.I have been trying desperately to charge my laptop and it does not charge beyond 12%. I have tried the battery gauge reset and checked the energy manager and the conservation mode is NOT on! I cant unplug the laptop because it goes into sleep mode due of low battery and it doesn't charge. This is very frustrating as I cannot take my brand new laptop away from the plug point. Please Please Help! Prachi

Answer:Lenovo Energy Manager - plugged in / not charging message on IdeaPad Y50-70

Hi Prachiparekh,
                           
Welcome to Lenovo forums.
 
As per the query we understood that you are facing issue with system plugged In not charging message in your Lenovo Y50-70 laptop.
 
This might be due to energy management  so pls do check that under the battery menu in LEM, IT IS SET TO 'MAXIMUM BATTERY LIFE' to enable charging to 100%, not Optimised battery health as this will allow your battery to have a longer lifespan.
 
Also try to reinstall the energy management driver and check for the issue.
 
Click here for the power management, if the operating system is windows 7.
 
Click here for the power management, if the operating system is windows 8.1.
 
Hope this helps. Do post back if issue persists!
 
Best regards,
 
Ashwin.S





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Hi, I have a lenovo ideapad u410, it is about 2 years old now, and I've been having charging problems. This started last year, where my laptop would be plugged in and down on the battery icon it would say that it's "plugged in, not charging." The battery would deplete completely, and when I try to charge it, the light would just blink.This eventually went away after about a month, I didn't do anything, and I could use my laptop again. However now it's back, at first I thought it was my charger, but I removed my battery and plugged it in and I can use my laptop without the battery. I tried to replace the battery, but it still did not charge. When I plug it in with a battery in the laptop, it will only blink a few times then stop entirely. Do I need to download any battery management drivers? I don't know what the problem is.

Answer:Lenovo ideapad u410 plugged in, not charging, battery depleted

I have my U410 Touch for 10 months now.  It always charged to 100 % but starting a couple days ago it only charged up to 90% and stoppped.  I called Technical support as I am still within warranty, they told me to perform the  the battery gauge, but it did not work.  Then they asked me to reinstall the battery driver and the energy management software but it is still not working not charging to 100%.  They now suggest to me to do one key recovey to reset to the factory setting to see if it works.  If not, they said I can send back the computer for service.  I am not sure if I should do the one key recovery becaue I will loose all my files and etc.  I am skeptical if this will work?  Any suggestion?  Should I just tell them I will send back the computer to Lenovo to fix the problem but then I will not have the computer for at least two weeks. ....

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Could I charge my IdeaPad 320-15IKB notebook through its USB Type-C input (from a power bank for example)?

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The charging jack pin in my laptop got a little bit loose and tends to not connect with my adapter, loosing connection when I slightly move the laptop etc.I still have over 1 year of warranty, but after my last experiences with Lenovo service (waiting over a month for a **bleep** charger) I'd rather pay to have the jack replaced. But there are no charging jacks for this model, can't find anything anywhere (not only this model, other ideapads are also affected). Some people suggest using some Asus charging ports and trimming their legs etc, but I'd prefer some "real" method. I also don't want to loose my warranty. Is there any way I can get it replaced (even for money) without loosing the warranty? I think I could even do it myself because I've done similar things in the past (soldering pins on micro usb plugs etc) but I just simply don't want to loose my warranty, nor to wait a month without my computer (and I'd possibly get a negative response claiming it's my fault).What would you do in my situation?

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Is that normal? If i restart it starts charging to 100%, and my battery health seems fine any idea if that is a know issue?

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Hello,please help me  Laptop: Lenovo 3000 N200  Laptop Battery not charging "plugged in, not charging" Please say how to fix?  

Answer:Laptop Battery not charging "plugged in, not charging" Lenovo 3000 N200

Hey Matrix4478,      Welcome to the forums,    First of all I would suggest you to completely drain out the battery, and then once it is completely drained out, while your N200 isd powered off let it charge.     keep me postedregards





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hello!my airplan mode keyboard button dosent work.whats the problem?

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Hello!I bought the leptop Ideapad 310 - 15 ikb, and it came with another graphics card (GTX 920MX), and when i try to play games it says to me that i am running the game on the intel graphics card.How do i change it?I installed Nvidia's drivers already.

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I just wanted to know if there was a way to change the amount of dedicated video memory?

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I updated my laptop to Window 10 x64bit KB4033637 then it got really really slow and laggy.I tried Deleting apps and basically everything but nothing worked please help

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I ordered this laptop a few months ago from Amazon and from the start it had some malfunctions like mouse glitches and speaker glitches while playing sound. I said ok I can live with that. Then progressively it started to get slower, then a few days ago the screen would suddenly turn black, so I would have to force shut down. And restarting has a 30% chance of success, if it doesn't freeze mid start-up. McAfee is newly installed and always scanning for viruses, but I can't do a full scan now without the laptop freezing and quiting. I don't know if it's a problem from windows 10 or the laptop. Maybe both. Can someone please help and advise what to do. Thank you.

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Hi,How can I turn on the backlight on the keyboard? Or does it have backlight at all? On some pages it says there is backlight, on other pages it does not say anything. Confused!

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Hi, I recently bought an ideapad 310 and I've been trying to connect it to my TV using the VGA connection without success. As soon as I plug the cable in to the PC port the screen freezes and showing only the desktop. Any open window cannot be accessed and even though I can bring up the start menu I cannot launch any program and see it (the program runs but I cannot see it). The HDMI connection works well. Has anybody had the same problem? Can it be a display setting set wrong? Please advise.Many thanks in advance.

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Good afternoon,I am having issues with the touchpad driver. I really despise two point scrolling and would like one, but the current version of the ELAN software does that is available for this laptop does have the ability for single point scrolling. Is there some other software i can use to enable this or am i pretty much SOL until an update hits that brings it to the current version? I have tried accessing the Microsoft Update Catalog for the driver, but it just crashes after an attempt to move the mouse so i had to roll it back.Any help would be greatly appreciated. Thanks,Jake

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Good day, I bought my Lenovo G580H 1 week before, and before few days i saw, that the battery is not charging. First time the battery was on 61%, later when i was watching the film without AC adapter and after it pluged the AC adapter i saw, that the battery is on 7% and not charging. So no it's not charging too and when you want to watch a film or something without ac adapter laptop is truns off autmatically. So for what i should be angry? For Lenovo or for Windows? Thanks for your help, and sorry for my bad language .Regards from Lithuania.

Answer:(Win 7) Lenovo G580 Battery problem ''Plugged in, charging'' but not charging

Hi Alabama,
 
Welcome to Lenovo Community!
 
I?m sorry to hear that the Battery is not charging and also not providing backup as expected in your G580 Laptop, I suggest you to open the LEM (Lenovo Energy Management) and perform ?Battery Gauge Reset? to get the issue confirmed.
 
Hope to hear back soon
 
Best Regards

Shiva Kumar






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hi there, I own laptop lenovo ideapad 510-15IKB 80sv00l5. I read that the max ram upgrade i can do to my laptop is up to 16GB(current is 6GB). Is that correct?? If yes which type of ram i could use to upgrade it?? 

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Hi I am looking to upgrade the RAM on my Lenovo Ideapad 510-15IKB Laptop of model type - 80SV00FEIH. It currently has 8 GB DDR4 RAM and I was wondering what the max capacity is? Also, how many slots are available and among them, are any free? And to upgrade RAM, by opening the back of the laptop, will my warranty be voided? Sorry if this has already been answered. Thanks Sidzzz













Solved!

Go to Solution.

Answer:Lenovo Ideapad 510-15IKB RAM Upgrade

Hi Sidzzz, 
 
Welcome to the Community Forums. 
 
Product specifications shows:
12GB max / PC4-17000 2133MHz DDR4, 4GB memory soldered to systemboard, one 260-pin SO-DIMM socket 
 
Similar to the RAM specs from the hardware manual (page 26):
DDR4-2133 MHz, SODIMM 1, on board 1 (max 8 GB)
 
The single available bank (page 37) which you currently have 4GB DDR4 2400 SoDIMM MEMORY 01AG707,  can be upgraded with 8GB RAM (+4GB soldered onboard) for a maximum of 12 GB as the same with 80SV00XJUS machines.
 
In general upgrade do not void the warranty as long as no parts are damaged during the upgrade.
Further discussion here.
 
Hope this help answer your query.
 
Regards
 
 

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Hello everyone, is there any eGPU available for lenovo ideapad 510 i was looking for this and can you tell if its compatible with my laptop or not. https://www.amazon.in/Gigabyte-AORUS-Gaming-Graphic-GV-N1070IXEB-8GD/dp/B073PYMG3G/ref=sr_1_1?s=comp... thanks

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Hey, I hope I'm in the right place I try to install windows 7 on my lenovo ideaPad 310-15ikb I burn the windows to usb but I dont see the usb in the boot menu I check the usb with my other lenovo (g50) and there it recognize it in the boot menu What can cause the problem and how can I fix it?

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Hey, I hope I'm in the right placeI try to install windows 7 on my lenovo ideaPad 310-15ikbI burn the windows to usb but I dont see the usb in the boot menuI check the usb with my other lenovo (g50) and there it recognize it in the boot menuWhat can cause the problem and how can I fix it?

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Hello! I'm looking to buy this Lenovo IdeaPad 520-15IKB 81bf004rri - http://www.cel.ro/laptop-laptopuri/laptop-lenovo-ideapad-520_15ikb-intel-core-kaby-lake-r-_40_-8th-g... I would like to upgrade it with an 128/256 GB SSD - can you please advise which type does this laptop support and maybe even recommend a specific product? Also I'd like to know what's the maximum amount of RAM it support. Thanks in advance for your help! Looking forward to becoming a proud Lenovo owner.

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I have bought 8 GB Ram ddr4 2400 its not working ! How can i know the reason For 310ikb

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I have bought 8 GB Ram ddr4 2400 its not working ! How can i know the reason For 310ikb

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Hi, I want to give my CPU more GHZ now it's only on 2.7 (which is the default option) and i want to put on 3 or somewhere in there.How do I do it?

Answer:Lenovo ideapad 310 - 15ikb | how to upgrade the CPU ghz

Hello Tomer504Thanks for using the Lenovo forums.This will be a little more complicated that just telling the CPU to go up in performance, you will have to make sure that your CPU is capable to be overclocked, have a look on the following site, thi should help you walk through how to and what to do.
 
http://www.techradar.com/how-to/computing/how-to-overclock-your-cpu-1306573
 
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Hey Lenovo I have til Ideapad 310-15ikb, it came with windows 10. but have have to run windows 7 32 bit because of some programs I shall use only support windows 7 32 bit.the problem is that, I can't finde any USB driver for the laptop.So at the time I can't usb any of the usb ports nomatter if it is usb 2.0 or 3.0.Or the driver for the onboard intel 620 gfx card. Rasmus

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I am adding a Samsung 960 EVO SSD in the extra M.2 port of an LENOVO LNVNB161216motherboard.The SSD is advertised at 3,200/1,800 MBps speeds. In my M.2 port, CrystalDiskMark reads only about half these speeds, topping out at about 1,800/1,500. Can I find out for nvme ssd PCI Express slot generation??Is it 'PCIe Gen. 3 x 4' Or 'PCIe Gen. 2 x 4' ??  

Answer:Lenovo ideapad 720S-15IKB

Hi acejjeon,
 
Welcome to the Community Forums.
 
Product specification:
Storage: M.2 SSD / PCIe 3.0 x 4
 
Hope this helps answer your query.
 
Regards

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According the official technical specifications on Lenovo's website, the IdeaPad 520 (15IKB) notebook has two USB 3.0 ports and one type-C port. But on my IP 520, the two USB-A ports don't have the expected blue colour coding for USB 3.0 and also they both don't have the (SuperSpeed) SS-USB symbol. Instead they have the regular USB trident symbol. Only the type-C port has the SS-USB symbol. The Windows Device Manager lists three USB related drivers viz.Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)USB Composite DeviceUSB Root Hub (USB 3.0) So, the IP 520 really does have two USB 3.0 ports or it's a gimmick?

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Hello Lenovo Cummunity i am new herei just baught Lenovo Ideapad 310 15IKB (i5 7200u,8gb ddr4,2gb Nvidia)i just want to know that will this laptop support ddr3 ram coz i have a 4gb ddr3 ram?

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I instaled Lenovo Settings (from the Microsoft store) on my IdeaPad 320 IKB but it will not start up.When I click on it, it begins start up but then before it opens it dissapears from the screen and the app never opens up.I tried downloading latest System Interface Drivers but nothing changes. Any ideas please why it would not work? 

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HiI cant find the right charger for the Ideapad 310. Does anyone have a link to the right one? When I ordered I got this big USB charger thing. I need a reaaly small round charger that fits my computer

Answer:Lenovo ideapad 310 -15ikb charger

Hi there, Loftaas         -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
Please go through the below HMM (104)
https://download.lenovo.com/consumer/mobiles_pub/ideapad_310-14ikb_310-15ikb_310touch-15ikb_hmm_2016...
 
Update us how it goes.
 
 
 
Regards,         
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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I ordered this laptop a few months ago from Amazon and from the start it had some malfunctions like mouse glitches and speaker glitches while playing sound. I said ok I can live with that. Then progressively it started to get slower, then a few days ago the screen would suddenly turn black, so I would have to force shut down. And restarting has a 30% chance of success, if it doesn't freeze mid start-up. McAfee is newly installed and always scanning for viruses, but I can't do a full scan now without the laptop freezing and quiting. I don't know if it's a problem from windows 10 or the laptop. Maybe both. Can someone please help and advise what to do. Thank you.

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Hello, I just purchased Ideapad 300 S since Februari 2016. But only in 1 month the battery show message "plugged in, not charging". So I went to Lenovo Service Center and replace the battery It worked normal after that. But one month after the battery show same message again? What can I do with this? Please help me....  Thank you so muchSorry for my English

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As you know that the keyboard in this laptop is different the rshift is after the arrows which is never the case in any laptops...Hence I'm not able to find a keyboard guard for it...Could anyone please lemme know where I can find oneI don't want universal since it blurs the keys


























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I ordered this laptop a few months ago from Amazon and from the start it had some malfunctions like mouse glitches and speaker glitches while playing sound. I said ok I can live with that. Then progressively it started to get slower, then a few days ago the screen would suddenly turn black, so I would have to force shut down. And restarting has a 30% chance of success, if it doesn't freeze mid start-up. McAfee is newly installed and always scanning for viruses, but I can't do a full scan now without the laptop freezing and quiting. I don't know if it's a problem from windows 10 or the laptop. Maybe both. Can someone please help and advise what to do. Thank you.

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Hello All, I'm trying to find the software to run anti-dust on my laptop Lenovo ideapad 310-15IKB, downloaded Lenovo settings, however, cannot see such option there, with previous model I had this option in the Power Management module, however for Win 10 cannot see this app, any idea where Lenovo hid it?

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Hi all, After a Windwos update I made my hdmi port stopped working. I tried everything from uninstaling the new video drivers, downloading new drivers from the manufacturer website. Tired different cables and it still doesn't work.When connected the TV says: The signal isn't supported, please check the device port. I have no issues with my other laptop which connects with the TV. Please help with any other suggestions. Thanks in advance.

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Hello everyone, I changed the UEFI settings in the BIOS and can not run windows and get into bios(black screen, and nothing happens). Is it possible to install the BIOS from Bootable CD ? i have found only .exe file in the drivers page. Now bios version is: 2wcn21ww  Regards,Peter

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Hello! I recently bought a Lenovo IdeaPad 310 15ikb!Just wondering if OneKey Optimizer would work with this laptop?Even with the dust cleaning-function?   Thanks 

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Hi, I bought a new Lenovo ideapad 510-15IKB about a month ago. It has windows 10. When I click on camera app it says "we can't find your camera. Check to be sure it's connected and installed properly, that it isn't being blocked by antivirus software, and that your camera drivers are up-to-date. If you need it, here's the error code: 0xA00F4244(0xC00D36D5). I have first disabled my antivirus and tried, but that didn't work. 'I checked device manager and there I couldn't see "Imaging devices" under which camera should show up as far as I know. Then I installed the camera driver here[1] and restarted the laptop but still camera app wouldn't work and camera wasn't there under device manager. Any help to get this issue resolved would be appreciated.  [1] http://pcsupport.lenovo.com/lk/en/products/Laptops-and-netbooks/500-Series/510-15IKB/downloads Thanks,Devni

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Hi, I've recently bought online a Lenovo IdeaPad 520-15IKB, i7-8550U Kaby Lake R, 15.6" Full HD, IPS, 4 GB, 2 TB HDD, nVIDIA GeForce MX150 4GB. Apparently, the laptop has no optical drive installed (see attached image below), despite the images on the website which showed an optical drive on the right side. I'd like to know if I can use any of the optical drives listed on the parts lookup page to install to this laptop. If yes, do I need a caddy to hold the optical drive? Thanks,Gabriel 


























IMG-20171126-WA0018.jpg ?223 KB

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Hi, I have a brand new Ideapad 310 touch-15ikb. wifi-speeds are crazy low. ethernet speeds are about 55mbps download/70mbps upload, WIFI SPEEDS 5mpbs download/40mbps upload.upgraded the wifi driver, and updated to the latest windows 10 and everything, could not figure out what is wrong. Run Lenovo diagnostics for wireless, showing everything OK.  I m literally sitting next to the router, but not working. on my other devices such as iphone, and ipad i have up to 45mbps wifi speeds. Thank you very much.

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i bought a new lenovo ideapad 310 15ikb i7 with 8 gb ram and gtx 920 from only 3 days agothe problem is my old laptop with i5 4th 4gb ram have good performance more than the lenovo 310i'm disapponted with it's performancechrome take more than 7 sec to work photoshop takes more than 35 sec to worki fix the 100% disk problem at task mangeri tried new windows versionfast boot settingand more tips to fix the poor performancei can't solve itthanks

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Hello everyone, I changed the UEFI settings in the BIOS and can not run windows and get into bios(black screen, and nothing happens). Is it possible to install the BIOS from Bootable CD ? i have found only .exe file in the drivers page. Now bios version is: 2wcn21ww  Regards,Peter

Answer:Lenovo ideapad 310 -15IKB BIOS INSTALLATION

Your BIOS is only updateable through the windows platform.Are you stating that you can not get into the BIOS settings?  Page 27 of the user guide shows how to access BIOS setup, using the Novo button, from a POWERED DOWN machine.https://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/v310_14isk-15isk_ug_en.pdf

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I updated my laptop to Window 10 x64bit KB4033637 
then it got really really slow and laggy.I tried Deleting apps and basically everything but nothing worked please help
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 

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Hello every bodyTwo days ago I bought new laptop (510-15IKB Laptop (ideapad)) but I have many problems.I installed windows 10 pro downloaded form microsoft website.1- Battery life is only 2 hours without any multimedia working just internet and programs installation.2- on dark background or black screen there is a white light at the right bottom corner and top corner.3- if I change the the screen contrast using windows 10 method when contrast go down there is a smooth light vibrations.4- wireless disconnecets many times.   By the way how long should laptop work on Battery?Thank you

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Hi friends. I am using Lenovo Ideapad 310-15IKB running on Windows 10 64-bit, Anniversary Update. Lately, I got a BIOS update through? Companion app which said "System is not UEFI", since I was using Legacy mode. So I converted my disc from MBR to GPT using AOMEI Partition Assistant Professional software. But after converting I noticed that some of the hotkeys like airplane mode, disable mic, disable camera, disable touchpad are not working (Disable toucpad did work, but the disabled icon wasn't displayed). So then I reverted back to Legacy mode using same software. But still it didn't work. I tried reinstalling all the drivers from the Lenovo support website. But still it didn't work. Is there any solution for this problem? Some keys like volume and brightness still work.

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Hi,I bought a new Ideapad 320, which came with DOS based OS. I was trying to install windows 10 on that. I created a bootable USB through Rufus. But I was not able to boot from that, however I was able to boot another dell laptop with the USB. Then I created a bootable DVD and tried to boot, but again the ODD was not listed on the boot manager (this was because by default the Boot Mode was UEFI). So I changed that to Legacy and I was able to boot through DVD. I installed Windows 10 but I had problem with USB and Camera. USB was working in mass staorage mode, but when I connected wireless keyboard/mouse's receiver, USB Headset; none of them got identified. In device manager I see "Port Reset Failed" for USB. I tried updating the USB drivers but nothing worked. I think I should install windows in UEFI mode. But in UEFI mode I am not able to boot from USB. I tried creating USB for UEFI through Rufus also I tried to create that manually using Diskpart and manually copying the ISO content, but unfortunately nothing is working. I do not know whats the issue. Can someone guide me how to created bootable USB to be used to install Windows 10 PRO x64 in UEFI mode.

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I have a problem in the touchpad, it doesn't work at all, (doesn't appear in device manager and the pointer disappears when i unplug the USB mouse) I tried all methods, the fn +f6, updated Bios, updated Drivers, re-installed Windows, even I made a test with a Linux live CD and everything worked except the touchpad. In BIOS there isn't any options regarding the touchpad as wellI was wondering if there is something needed to be enabled in firmware? I wonder. what can I do at this point, I am using an external USB mouse, but I need the touchpad to be working as well.* the laptop is new, there is no physical damage at all  

Answer:Lenovo Ideapad 310 - 15ikb 80TV - no touchpad

Hello AfahmyThanks for using the Lenovo forums.
Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.(If the battery is internal, please just skip the remove/replace battery steps.)1. Turn the unit off2. Remove the battery and the Mains adapter3. Press and hold the front power button for 30 seconds4. Replace the battery and the Mains adapter5. Turn the unit on as normal
 
 
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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Hi everyone, I recently bought a Lenovo laptop which comes with 8gb of ram installed. 4gb + 4gb onboard. In every description I find this,Model name: LENOVO Ideapad 320-15IKB-058Maximum Ram Capacity: 16Gb So can I upgrade the Ram socket to 16Gb, getting a total of 20Gb Ram (16Gb + 4Gb onboard)?Or is it up to 12Gb Ram (8Gb + 4Gb onboard)?

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Hi, I just got my ideapad 210 today and was wondering if it is possible to get a regular laptop charger for it. The one supllied with the machine is very short and the powerpack unit attached to the plug is incredibly bulky. Very poor design feature. I have looked online and can only find similar power supply units.I have had issues with 3rd party power supplies in the past and I was wondering if Lenovo produce a more 'old fashioned' but useful power cable?

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So. I was working on my computer when out of no where it crashed.I tried to reboot. And now im stuck in this screen:   It took it approximately 5 min to make it there.I tried to run it and run windows startup diagnostics And both didnt work.  What is the problem and what can i do?

Answer:Lenovo Ideapad 310 - 15ikb sudden death

It is hard to know without seeing it, but my best GUESS is that the disk is sick.

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hi guys, i was wondering if anybody's experienced something like this before.my mom's Lenovo U350 laptop is pretty new, she bought it only like a month ago. The battery isn't charging for it though. It just saids on the icon "plugged in, but not charging" the battery's already at 0% so it's only running off the AC cable now.the laptop was bought in HK and doesn't have international warrenty. so it's not like i can just send it back. so if anybody has any clue as to what i'm missing here, i'd appreciate any advice i can get. Thanks

Answer:ideapad U350 "plugged in but not charging"

I'm having the same exact problem with my Y550, the battery is stuck at 82% and says plugged in, but not charging... I just got this like 3 days ago too, and was accidentally sent a vista and waiting for a windows 7 version to be sent to me.  In any case, if I unplug the laptop it wont even run on battery, it just shuts down, and I cant turn it on with the battery.  Is there any solution to this because this is literally driving me nuts...

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Hi,
 
I am not sure which board my Ideapad U530 Touch should go on......
 
I charged my Thinkpad last night and this morning when I unplugged it, it said battery was low. I was surprised as I had charged it overnight.  I plugged it in again, and the battery iccon shows this message: 99% available (plugged in, not charging). I have been searching for ways to resolve this but haven't found anything appropriate for my model.
 
The laptop was manufactured 7/9/2014.
Model: Lenovo Ideapad U530 Touch.
Windows 8.1.
 
I have had it since September and have never seen this message (but possible that I hadn't noticed).
Since purchase I do notice that the battery definitely does not last the 6-8 hours as the specs say.
 
Appreciate any help on the battery not charging!
Thanks.
 
 
Moderator comment: Subject edited, here and below, to match content. Changed ThinkPad to IdeaPad.

Answer:IdeaPad U530 99% available (plugged in, not charging)

ps - Power settings for battery are "Balanced".

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suddenly i checked the battery symbol and it is plugged in but not charging what should i do??

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Hi, My new IdeaPad U330p stop suddently charging after 6 month of normal use. I can only use the laptop with the power adapter plugged in. The battery indicator shows that the level is between 0 and 2% so when I unplug the power adapter the computer shut down immediately. I've tested to charge the computer all the night but it doesn't charge at all.I can only use the computer with the adapter plugged in (it's not a laptop anymore lol).When the computer is shut down and the adapter is plugged in the battery led is orange.When the computer is ON and the adapter is plugged in the battery led is blinking orange. Need some assistance ! Where can I contact the Lenovo support ? Regards,

Answer:new IdeaPad U330p / not charging when plugged in

I take it from your location that you are from France.http://support.lenovo.com/fr/fr





Lenovo y510p - Intel Quad-core 4th gen i7-4700MQ @3.40Ghz - 16GB RAM - 1TB HDD 8GB SSD - 1080p FHD - Nvidia 755m SLI

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I have a Ideapad 580. Only had it a few months and it says the Battery Plugged in But Not Charging. This is new, and I have googled it and it seems to be an on going problem with Lenovo Computors. Has anyone figured out the solution yet? For such a short time period owning this computor,.. I am not impressed. Someone please help me. Thank you. 

Answer:Battery Plugged in But Not Charging. Ideapad 580

i just bought an Ideapad Z580 three weeks ago. I too am facing the same issue : Battery Plugged in But Not Charging. Is there any solution to this problem? I was extremely disappointed because of this issue on my new laptop. Please Help.

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My laptop suddenly stopped charging since yesterday. It is hovering around the 5-7% range since yesterday and continues to say that it is charging, when in actuality it is not. I have tried to reset the laptop, as well as uninstall and install the ACPI drivers, but nothing seems to work. It has only been a month since I got this laptop.  Any help would be appreciated.

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i searched a lot for drivers but at support only given drivers for windows 10 x64 bit. https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/300-series/310-15ikb/80tv/downloads...i installed all drivers one by one but some gave success and mostly failed. i need drivers for windows 8.1 pro x64 bit. please lenovo team help to solve brand new machine lenovo 310 ideapad 15ikb 80tv. https://photos.app.goo.gl/r6tr8qreAAESqjnJ2https://photos.app.goo.gl/VEd9ErmF1zROrVJO2https://photos.app.goo.gl/K7lFW3TsFiVT2a4q2https://photos.app.goo.gl/1bFKyFt4993NgNRD2 wifi is not working also.......i need all factory drivers. audio, graphics, networking lan, wireless wifi, etc....please

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I downloaded the Lenovo System Update checker (TSVU) then I searched for updates for drivers and found an update for BIOS, but when I install it, the error in the screenshot occurs.


























Screenshot_14.png ?476 KB

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Hello guys,
So my new laptop's Charger's melted down or something. I ordered a replacement of it as it was in warrenty and the laptop was just 4-5 days old.
Here is a screenshot of the lenovo On-site warrenty service
So as the screenshot says the part is delivered, i havn't recived it. so why does it says its delivered?
Can anyone help me out here?
I am looking for a full refund for a laptop because they delivered a broken laotp or filing a case in a court for this as it is clearly fraud at lenevo end's.
My serice ticket number: 7008470509
My Serial Number: PF******
I really appricate if anyone from lenovo legal team reply to me regarding this.

Moderator note: serial number removed to prevent abuse.  For reference, associated MT-M is 80XL03FUIN

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Hi everyone! I purchased a 520-15IKB roughly a month ago. I've been really satisfied with it so far but for some reason it does not restart. I've tried using the CMD commands to restart and obviously the restart option from the start menu but it shuts down instead of restarting. This has resulted in the "restart to complete update" notifications not going away. It's been this way out of the box. It also keeps freezing while gaming and the only way to recover it was to force a shutdown by long-pressing the power key. Are any of these known issues? Any fixes?

Answer:Lenovo Ideapad 520-15IKB 80YL shutting down instead of restarting.

Maybe try using OneKey Recovery to restore device to the factory state (it will remove all your files).

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Hi, I would like to ask everyone with this model in particular. Mine is less than a year old. I noticed at times that the CPU Fan would "whine-up" and would make this high-pitch noise like the CPU is on full-load. I have read that it could be a sign of a failing CPU-Fan or other issues with the motherboard. I checked the temperatures, everything are within normal parameters, and even ran a diagnostic test using the native Lenovo Vantage App, but it didn't find anything unusual.  Note: It doesn't constantly makes noise, just at random, sometimes even during tasks like openning a browser or just browsing through my files. 

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??????????, ????? ?? ?????????? ? ??? ?????? ?????????????? SSD  Intel Optane ? ? ????-??????? M.2 2280 ? ????? ?????????? ??? ??????? ????? ?????????? ??? ??????

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Greetings, Lenovo!Is there for this model Lenovo Energy management utility? 

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Hi!A few months ago I bought this laptopLaptop Lenovo IdeaPad 310-15IKB procesor Intel Core? i7-7500U 2.70 GHz, Kaby Lake?, 15.6", Full HD, 8GB, 1TB, DVD-RW, nVidia GeForce 920MX 2GB, Free DOS, SilverIs it possible to uprade it to 12gb of ram? I don't know why, but the first time I check the offer on that site, it said that it has available slots for more ram :/

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Hi Lenovo team, I have purchased new Lenovo Ideapad 320-15 IKB (Type 80XL) laptop. I noticed there is some small noice/ rattling sound coming right side of the system. I can clearly hear it all the time. I ran diagnostics from Lenovo site. And Updated BIOS too. But the problem still persists. Please help me what to do. Thanks much! 

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I bought this laptop on 03/16/2017.Lenovo site the weight of this laptop mentioned as 2.2kg.but, While receiving in the packing box its mentioned as 2.83kg. May i know the difference?  Thanks in advance

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I recently bought a Lenovo Ideapad 310 about a month ago, shortly after installing all reccomended updates on the Lenovo companion app, including reccomended BIOS and Windows 10 updates my laptop has started getting semi random freezes. When a freeze occurs the entire system locks up, the sound makes a very short interval constant loop, and I have to preform a full reboot. It seems to happen more frequently when playing certain games (CSGO, Left 4 Dead 2) Less frequently when playing less demanding games (Starbound, Minecraft) however sometimes it feels like it can happen at any time as it has happened a few times just browsing the internet or once while idle and downloading something in the background.Sometimes I can tell when it's about to happen. In the case where the computer is about to freeze while playing CSGO I lose connection to the server, the game tell's me it's attempting to reconnect, every time I see this the computer goes into the freeze 5-10 seconds later, This morning I was fast enough to alt tab before the freeze and noticed that my laptop said it was still connected to the internet just before it then froze and I had to reboot I have no idea what could possibly be causing this but wanted to know what my options are or wether anybody else was experiencing similar constant and seemingly random freezes

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I try to connect an external display to my laptop and it can't detect it.How do i fix it?(i have all the Nvidia drivers and the external screen is working)

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I have a new lenovo Ideapad 310-15IKB,i have noticed that the battery loses charge even i'm not using the laptop in two days from 100% to 30%  any help ? thanks 

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Hello,  I have a two year old Ideapad Flex 14 which is having some battery issues. Specifically, the battery light is flashing red, and when I plug in my laptop, the status says ?plugged in, not charging.? When plugged in, it stays at roughly the same battery level, though it has been gradually losing battery despite being plugged in over the last few days (this has been going on for five days or so now).  It is at 5% battery now, and I?m not sure what to do to make it charge. I?ve tried taking out the battery and putting it back multiple times, but am not really sure what else to try ? I?m out of the country until December, so I haven?t been able to find a repair place to get it fixed yet...  Any suggestions how to fix this?? Annie 

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This started happening yesterday with my laptop. When I plug in the AC adaptor, it provides power to my laptop but doesn't charge it. My laptop battery is at 0% so whenever I unplug the adaptor, it dies instantly. Anyone know if this is a dead battery or another issue?

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