Computer Support Forum

Windows 10 - poor customer support and lack of media player

Question: Windows 10 - poor customer support and lack of media player

I tried Windows 10 but first, I could not download my CD music to my MP3 player. Next I tried it with my Photoshop Elements and Photoshop CS5. It warned me not all components are supported.

As a photographer, I rely on Photoshop. Windows really messed up with this so called "up grade" You can put lipstick on a pig, but it is still a pig!

I have always been against Apple but this is the best Microsoft can do I am changing. There is no customer support live, just links to self help. My guess is unless they make some very quick changes, their customer base will drop considerably. Sell your Microsoft stocks!

Rob Langlois,
PhotoMagic Creatons

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Preferred Solution: Windows 10 - poor customer support and lack of media player

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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Answer: Windows 10 - poor customer support and lack of media player

Lack of What? Depends on which edition you tried upgrading to! Oh Welcome to the Ten Forums by the way! Travenston0

Upon looking over Windows 8 a few years back and finding WMPlayer was gone from the Home version while I would likely if then going for 8(ha ha ha ha hardy har har no way hose') would have had to download WMP 13 separately as I have always set WMP since it was first seen only as a separate download until Vista came along as the default player. 8 Pro and later however have the newer versions plus 10 now sees a Windows DVD Player if you look more closely at the Start>All Apps!

The Pro editions of 8, 8.1, and now 10 have WMP as well as 10 now seeing a separate dvd player since WMP no longer supportd dvd or video playback with MS saying there are already too many media players?! So this is what you get like it or not!

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In May of 2011, I purchased a ThinkPad for my son to take to college.  With it, we paid extra for a warranty that we thought would ensure that he would be taken care of, if any problems with the computer came up.  In November, the computer ceased working and after three weeks of calling and waiting (and much frustration), a technician finally came out and made a repair.  Unfortunately, after one day, the computer once again ceased to work.  This time, it was not even possible to run the diagnostics because the computer would not even boot up.  Again, I placed a phone call to the customer support number, hoping to have a resolution before finals started.  A case number was assigned and I was given the name of the "Escalation Specialist" who I was told would be calling me in 24-48 hours. While I tried to be patient, there was no call and so after almost a week, I tried calling the Escalation Specialist.  Instead of reaching him, I was greeted with a message that his voice mailbox was full, so I could not leave a message.  The recording said that I could be transferred to an operator if I pressed the # sign, but when I did that, I was told that this was not an option available to me.  When I called customer support/service back to let them know this, I was told that I should stop calling because each time I called, I was being moved down in the list of people to receive return calls.   Wow!  is this what customer service has... Read more

Answer:Lack of customer service/support

hey UnhappywithLeno,welcome to the forums and apologies on what had happened.could you pm to me the following :Name:Country:Mobile:Email:MTM [machine type model]:(To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find)Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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Hello, I am writting here to steam off my frustration with Lenovo customer support. About 6 months after investing in my brand new T400s, i started having issues with my screen. Fine. Problems do occur with gadgets. Customer support where fairly fast to respond, and I sent my laptop over for repair. However, I have since been waiting for the good part of a month and so far no news. Multiple calls to the customer service number always end up in "Sorry Sir, we dont know what the status is, I will escalate your call, and will get back to you in a few hours as soon as I hear back from the depot". Never heard back, and same story day in day out. Even when I ask to speak to the manager, I get the same response. No compensation, no replacement, no laptop, no nothing. Quite appalling for a company the size of Lenovo, more so considering the laptop in question being a high end business model.   

Answer:T400S - Poor customer support

zendal, welcome to the forum,
 
clearly not a happy situation.  
 
My suggestion would be to call support again, sorry - a drag I know. Quote your call number and ensure you note the name of the person you speak to. You then need to state that you wish to escalate your call to a complaint; "complaint" is the important word. The rep will be required to escalate your case in the system resulting in you being contacted by another department. Unfortunately this can take up to 3 days - another drag, I know 
 
Make sure you make a note of the complaint number.
 
Regards

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Case Number  B1LHSDD After recently purchasing an Edge 15 from Lenovo uk it quickly became apparent that it had a serious overheating problem. Under normal workloads and multitasking graphics operations. The Intel I3 processor core temperatures would reach in the 90s or 100s of degrees celcius and the laptop would shut down and die loosing precious work and data. Not what you would expect from such reputedly well built machines. The machine was packaged up safely with more than adequate protection and sent off for repair. After   a very inconvenient week with no laptop they contacted me to tell me there was no fault of overheating AND that the screen case had mysteriously acquired new "cosmetic damage" that I had to pay for. As you can imagine i was quite outraged at the claim there was nothing wrong with the hardware and then even MORE so by the charges of damage that can only have happened in the repair centre. On top of this they sent me an e-mail threatening that if i took out a quote and did not accept, stealth charges of 70 pounds would occur. "if the quote is refused after it is issued there will be a Problem Determination Fee of 70.00 + VAT that you will be invoiced for." Fantastic customer service? I think the appropriate way to have dealt with my problem would have been to at least offer me a new replacement Edge 15 if i was unsatisfied with the first OR replaced the faulty processor and/or associated hardware... Read more

Answer:Warranty. Edge 15 overheat and very poor customer service and support.

Hello mate, In UK it's DigitalRiver who look after Lenovo products and not Lenovo itself.There is a thread there : http://forums.lenovo.com/t5/General-Discussion/General-debate-Ditch-Digitalslither/td-p/363223





__________________________________________________________________________________Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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I have a new S10e that after a month developed a very strange fault - the Shift keys will randomly stop working, and they will also act as Fn keys and set off all kinds of functions eg send to sleep, disable trackpad, disable wireless etc. I have done a lot of research on the web and this seems a very common hardware fault. This Lenovo website is awful - the sales side of things seems very glitzy but the support section is non-existant. After an hour trawling through it trying to find out how to return it for repair here in the UK I am none the wiser. I got the map of service locations but the addresses were all foreign! The machine is in warranty. Can someone give me the proper procedure for returning it and the correct address to send it to? I used to be a big fan of IBM Thinkpads and had a wonderful X31 for many years hence the purchase of this Ideapad. Big mistake. I work for a big company and I have started buying Dells instead of Lenovos as Dell support is far better and painless in my experience. I really do want to be convinced that this is not the case and that I can be confident in buying Lenovos again. Thanks in advance for any help...

Answer:Ideapad S10e - Shocking build quality and poor customer support

Hi talk to Lenovo Technical Support FIRST. Before you call... In order to receive help from Technical Support, you must have your machine type, model, and serial number ready so that our trained service representatives can assist you. Worldwide Support Center phone list - IdeaCentre, IdeaPad and 3000 G, H, K, Q, S, U, and Y Series systems http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-68585 United Kingdom English 0808-234-2923 9AM - 6PMMonday - Friday G530, IdeaPad S9e & S10e

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I have two pcs on a wireless network connected to a cable modem. One pc (Thinkpad) has no problem playing internet radio stations through wmp. The other one (Dell 4100) has problems with streaming audio. It can connect to the radio station fine (or download the audio file in either format) but then it keeps buffering while it's playing. I've tried just about everything I can find to fix it: editing the registry (MSoft tech note,) changing the network settings, changing the buffer rate but nothing seems to work. There is more than enough bandwidth to handle the flow of data, plus my cable company says it's not them (of course.) Any help would be really appreciated!

Thanks.
 

Answer:windows media player and realone player poor audio quality

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Yoga 910 - Fragile Screen, Long Repair, Poor Customer Support - Suggestions? Hello all. I've seen a few similar posts and I'm not sure if people are getting answers via private message, so I figured I'd post and hopefully get some advice.In short, this post is regarding- Yoga 910's extremely fragile screen.- Lenovo's very poor repair service and customer support.I have (had?) a Yoga 910, which sat on a stand on my desk happily for about two months before the screen had mysteriously cracked, originating about 1/4 of the way down from the top right corner and extending all the way to the top and bottom of the screen. It was pretty surprising, given it doesn't really ever move from my desk. I'm wondering whether or not these screens are, in general, extremely fragile. I've seen a few other posts about it, but it seems odd that the screens on a convertible, which one would expect should need to be designed to withstand a lot more abuse than a normal laptop, would be so flimsy. On my laptop even the chassis itself seemed very weak and pliable. Is this kind of par for the course with this line, or did I get a dud? Maybe it has to do with the high DPI screens (which I have) versus the regular screens?Second, I'm wondering if anyone has advice on how to get in contact with Lenovo support regarding depot repair services. Of course there is the normal support line, but each time I've called I've been given different (and conflicting) information, and it seems like the bottom line is th... Read more

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Regarding camera issue of mine it's not covered in warranty no damage has been found on phone just on lense what a coincidence I asked for quotation or in written that this will be covered out of warranty service center denied that why I had to voice record there statement 1st on call your excutive said who camera is covered in warranty because camera is single unit she told me bout company and all. And I had Moto X2 for almost 2 year that camera's lenses is bigger that this phone but never got any quality issues with that used iPhone 5s for more than 2 year not even a single spot on lense had Nexus 5 for over 2 year even bigger lense but nothing even tempered glass that cost around INR 7 on my screen lasts for 3 month on my phone but in this phone 100% of back is of glass but no scratches on back but just on camera there is glare type effect and service center said this is physically damaged and not be covered in warranty and I have to pay INR 230+ for quotation orally and approximately they said INR 1000 and even after repair will not be covered in warranty. After use of 25-30 days of normal usage I have to spent INR 1000. So in a year I have to spend INR 14760 on this phone maintenance if I want to use this phone's camera. I think I had make a BIGGEST mistake choosing LENOVO for 1st time. I want a solution or permanent fix for this issue. I am attaching photograp and voice recordings and call records how much I had to suffered and I had to wait for almost 3 hours just... Read more

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Video playback skips and stops on windows media player 9.Should i try re-installing it, is version 10 out now?

Answer:poor video playback on windows media player

is this when streaming or when playing a file also? try setting wmp to buffer 30secs before playing maybe. does click here and click here play ok?

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Hello all

My WMP 12 is having a video quality problem with all video files. There is apparently nothing wrong with the audio. I use Windows 7 Enterprise.

When I use any other player, any file plays just fine.
Here are two screenshots, one of WMP and one of VLC playing the same file on my computer:

http://i881.photobucket.com/albums/ac20/astrobeaver/WMP.jpg

http://i881.photobucket.com/albums/ac20/astrobeaver/VLC.jpg

This has been happening, I guess, since I had installed K-Lite Codec Pack for playing DVD, as I was unable to play them otherwise.

I really appreciate any help regarding this. Thanks!
 

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The sound quality on my WMP version 9 is very poor. Most of the time it sounds as if it has been over modulated. I can play the same tracks on Musicmatch Jukebox and they sound fine. I have created some videos with Windows Movie Maker which again sound fine except on WMP9. Has anybody experienced similar problems and found a solution. N.B. I have tried re installing WMP9 but this doesn't solve the problem.

Answer:Windows Media Player 9 Poor Audio Quality

It's not somthing as simple as the equilizer in WMP or one of the sound levels being set too high is it? (A mistake I've made)

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I have been a Dell user for many decades.  For decades, I have bought Dell computers and even Dell cash registers.  Tech support has always been a problem, but the machines haven't fairly maintenance free. So I haven't needed to use tech support much. 
A week ago I ordered a new XPS as my current one is 5 years old and has a few problems.  So I went to the Dell website, opened my longstanding account and ordered a new XPS loaded with options.  I received an email giving me my purchase ID, and I thought I was good.  But my purchase never generated an order number.  
A few days later, I checked the order status only to find no order number.  So I inquired using the Purchase ID number and received a message that my order had problems and instructed me to call a number.  So I did. 
After waiting on hold for a long time someone answered.  I gave her all my particulars and explained the problem.  She then transferred me to another person and I again explained all my particulars and the problem once again.  He then told me I needed to talk to someone else and promptly transferred me back to the answering machine.  So after repeating all the routing questions again, and again waiting for a person to answer,  a person finally answered, and I gave all my particulars and explained my problem again.  That person again explained Dell's processes and transferred me to someone else in "Order Ful... Read more

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Alright, Im on Vista Ultimate

For a while now, If I Open Windows Media Player, it crashes.

I Can not Uninstall it

I Can not reinstall it because "I Already have a higher version installed".

Problem signature:
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6000.6336
Application Timestamp: 46a16548
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bd80
Exception Code: c0000005
Exception Offset: 000494c4
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 1171
Additional Information 2: 12bb25806a6af29c4ccacb639b7ba26e
Additional Information 3: 312e
Additional Information 4: 169abe2d99b8f4854dd97eba335ff498

Any help?

Answer:Windows Media Player Support

Hi KoA


Some Quick-Fix tries:
1) Manually viisit Windows Update, use the "Custom" option (not "Express"), and install all Critical Updates, and any under "Optional" that deal with Media Players.
2) Especially make sure you have the WMP11 specific update installed (KB931621) --- https://www.microsoft.com/downloads/...displaylang=en
3) If your original problem wth WMP might have been codec-based, try installing a codec pack --- http://www.codecguide.com/download_kl.htm
4) You can also look at a webpage full of troubleshooting for various Windows Media Player 11 problems --- http://support.microsoft.com/gp/tshoot_wmp11_more
5) Try a run of the Vista verson of Windows File Protection --- http://support.microsoft.com/kb/929833/en-us
6) Look in the EventViewer logs in Administrative Tools in Control Panel for clues.
7) Try updating your audio and graphics drivers.
8) .... and, if Windows Media Player as a good sport earler, and has only recenly thrown tantrums, you could always try rolling back using the System Restore feature.

Best of luck
. . . Gary

(Should one simple step bring joy - post your success story here, so that others experiencing the same problems can benefit).

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Hi all,

Why does mp4. video formats not work in windows media player 11 on Vista?

Answer:Windows Media Player 11 MP4. Support?

hello
It's a codec problem, either you can download some codecs or go here and download a free play that does support the mp4 video file format....good luck

see attached

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I have rescued a computer with Windows ME from my brother and wanted to do a quick restore. The WMP was lost about two weeks ago when he deleted the program file, messing around, and I also think he deleted part of the help and support program. It will start up, but not load any parts of the page, therefore, I can't quick restore or anything else, either. The media player says that there is an internal application error. Is there a way to retrieve these files from the innards of the computer or is there any way I can reinstall them without having to kill the computer and bring it back to factory state?
 

Answer:Lost Windows Media Player and Help & Support

If you have the windows ME CD then you can reinstall to the same folder which will save all the other stuff you have.
 

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I just got a new pc running Vista home premium. I moved over my music library and tested the sound quality. The wma files sound fine but the mp3 files sound fuzzy and awful. The only fix I could find was for Soundblaster cards from Creative Labs. I'm not using a sound card from Creative Labs so the .acm file they said to rename doesn't exist. I'm using an integrated sound card built into the motherboard. What should I do?

Thanks!

Answer:mp3 support for Windows Media Player 11 on Vista

I am not a professional in this area...but you can try downloading the sound drivers from the website of your motherboard manufacturer

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I can play a DVD-RW on WMP but unable to add to the playlist for burning. The error message I get is: "This file cannot be burned to a CD because it is not located on your computer." The file ending for the DVD is "video_ts". What codec
will be compatible with my Windows 7 OS and Windows Media Player version 9?
Thanks,
James

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having had this yoga700 14 for a year ,a nd today it is dead , no power at all , the  the LED indicator light is not on even with the adapter plug in . ONE year , this is the shotest life laptap that I have ever own. And I have had it sent to Lenovo's depot center four times in this one year . I can only say that their skill is terrible , every time I received my computer from the cemter , my computer would have some new ugly scratches and some sign and distorting edge which was apparently caused by improper disassembly operations. A month ago the computer could not boot up , and it was sent in again and they replaced the motherboard . in just a month, it completely  dies now ,  it does not have power at all, the power led indicator does not turn on at all , even if I have tried several confirmed working adapters. So you can see how poor their quality is   warranty is expired now , I m really disappointed with this first lenovo product I owned  , it was the first and it would be the last lenovo product in my life.       

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My son was given a laptop for his birthday last year and it has a cracked hinge. 
After much research I've learned that this is a very common problem in this laptop. We called customer care center 2 different times and stayed on the phone for at least an hour each time. We were told a box would be sent out for repair. His laptop was still under the 1yr warranty at this time. 
Today, we called again to get some answers and they have no record of us calling. (Surprise, surprise!) We still have not received any return box and his warranty has now, of course, expired. 
I will never purchase another Dell product again in my life! Also I'll warn everyone I know to stay far away from your products. 

A 16 yr old kid has a "new" computer that he uses a stack of books to prop the screen to use his $400 laptop! (because of a cheap screws and plastic casing)
This is unacceptable and shame on you Dell! 

Answer:Poor Quality & Poor Customer Service!

Hi,
We?re listening. We?ll surely have this reviewed and let you know with the right information. We don?t want to see our customers upset and inconvenienced. We request you to PM us with the service tag, registered owner?s name, your email address and any reference number in regards with the previous conversation with Dell. We?ll be more than happy to look into it and assist you further.

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I bought a Lenovo Z series Thinkpad 6 months ago and I started experiencing problems with the charger constantly falling out and not charging the laptop properly. I sent my laptop to be repaired and I found I had to pay an extortionate amount not only for the charger problem but damage they caused in transit! In addition, I was told the laptop would be returned to me in 10 days from sending it however its has taken them that long to assess the problem and they're requiring an additional 5 days to send the laptop back! A little bit inconvenient given I wont be in the country soon so if they're anymore delayed than claimed, it just adds to my problem! When I spoke to the customer service about disputing/sending a complaint, they weren't very helpful and tried to put the blame on me! I genuinely felt like they did not care about my service. Previous to this, I had a Toshiba laptop for a good 7 years, never has it had a problem regarding hardware and I still use it time to time and the customer service was brilliant..However  within Months of my Lenovo laptop purchase, its has major hardware issues! Goes to show the Japanese design quality over the Chinese design quality. I strongly suggest not to buy Lenovo laptop, they still have a long way to go to meeting the customer service and laptop design quality of similarly priced Japanese and American laptops!! 

Answer:Poor design and poor customer service

i sent of my laptop for repair nearly four weeks ago to ensure i get it before i go voluntering for a month. I was told repairs and returning would take a maximum of 10 working days BUT THIS WAS NOT THE CASE! In addition ive had to ring lenovo customer service a number of timesand only twice did i encounter people that genuinely wanted to help me! (of which i really appreciate). Ive run up a phone bill of 19, the first timewas 10 days after sending my laptop and i find out lenovo FORGOT TO TELL ME ABOUT REPAIR COSTS! they promptly got me to pay the 92 which i reluctantly agreed to and was told i should get it within 5 working days! I ring 5 days later, and they forgot to send off my payment approval, again i had to PAY AND WASTE TIME TO REMIND THEM THIS!  I appreciate the warranty extension they have now given, but mostly i desperately need my laptop before i go volunteering for a month! i was promised to get my laptop latest tuesday (ie today) but it still hasnt arrived and i leave thursday morning. Massively inconvienient and any help to get my laptop before then would be greatly appreciated! I cant be bothered to be angry any more, just DISAPPOINTED AND DESPERATE TO GET MY LAPTOP BACK!!!!

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Is there a way to disable Windows Media Player's new native FLAC support, so I can use external codecs such as LAV filters with it again, as well as 3rd party metadata plugins like WMP Plus?

When using the native FLAC support, basic metadata tags for flac files are not added to the library, such as the Year & Contributing Artist field - whereas WMP Plus imported those over without any problem... However they now refuse to work with WMP as it detects that WMP now supports it, so how can i turn that support off? I've disabled Windows Media Foundation but that's not made any difference for FLAC files, it's still playing those natively.

Answer:How can I disable Windows Media Player's Native FLAC support?

I know this is not the answer you want and I hate when others post "Why do you" Just answer the damn question....
However, I have found that using K-Light Codec Pack is an EXCELLENT alternative to the WMP.
It has the ability to play 100% anything and the Codecs are constantly being updated and are free just opt out of any promotions.
WMP Classic x64 has never failed me and can even play 4K videos with no lag, at least on my machine.
Get it direct from Codec Guide and not some 3rd party like softpedia.

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Absolutley horrible experience so far with Lenovo customer service. I bought an all in one m series computer from lenovo outlet. The computer listed showed a picture of the computer wich had a metal stand but when I recieved the computer it had a plastic stand. Needless to say I contacted customer service three times wich turned out to be a waste of time. I asked to be shipped a metal stand sice they are interchangeable. I was told that I needed to wait 48 hrs for a response to see if they would send me a new one. Simply false advertising along with crummy customer service has lead me to change my mind about lenovo. I'm glad I did not order the other 1200 computers my company needs. Made a test run on lenovo experience and they failed.

Answer:Poor customer service (new customer)

In the long run the quality of the product will trump the poor customer service.  





______________________________________________________________Machine Type: M90z AIO ; Product: 3091CTO (Custom), CPU: i5-650, Video Card: Intel(R) HD Graphics, Memory: 4.00 GB,Network Card: Intel(R) WiFi Link 1000 BGN, OS: Windows 7 Professional 64-bit

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I need to reformat an audio file so I can play it in Windows Media Player. A conversion attempt fails with the above error message.

Is it possible.

Thanks.
 

Answer:Windows Media Player cannot play the file. The Player might not support the file type

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This also causes that e.g. Ashampoo's Burning programs do not work on my PC
which is rather annoying.
To play films and music I downloaded VLC and so far this seems to work fine.
My question: how do I burn a CD of DVD?

Answer:My PC runs on Windows 8.1 RT, why doesn't it support Windows Media Player?

Originally Posted by Windows Central Question This also causes that e.g. Ashampoo's Burning programs do not work on my PC
which is rather annoying.
To play films and music I downloaded VLC and so far this seems to work fine.
My question: how do I burn a CD of DVD?
If your system I'd running Windows 8RT then you can't use regular desktop applications. Windows RT runs on ARM processors which are not capable of running x86 programs. You can only run applications downloaded from the Store. Unless there is some store app that does burning, you're out of luck.

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I bought a PC from Watford Electronics last July, and emailed them to ask about a problem with Windows XP. No reply, so I emailed Microsoft in the USA and they replied: ?Thank you for contacting Microsoft Customer Service. If you are using Windows XP and it was purchased outside of North America, your best resource for assistance is the Microsoft subsidiary in United Kingdom. There are significant programming differences between North American and localized versions of software. You will be best assisted by the subsidiary that specializes in your specific version.?So I emailed Microsoft UK, and their response was that because the software is OEM (original equipment manufacturer) then support is provided by the manufacturer.Two more emails to Watford Electronics, with no response. I have just found the email address for the managing director, Shiraz Jessa, so will try him.

Answer:Support (lack of) for Windows XP Home

What is the problem, maybe we can sort it on here?

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Right after i installed the 64 bit version, i assumed that chrome already had such a version released, but after a closer inspection i realised it was still a 32 bit one. After looking further into the matter i found out Google only released it for Linux users, which is beyong my reasoning.

After that, i tried firefox, which apparently had a 64 bit version available, yet it asked for no apparent reason for me to give my administrator name and pass, which were incorrect according to the installer, and it exited. It eventually crossed my mind to right click and select 'run as admin' and it worked fine.

Also, i have noticed the built in IE browser is 32 bit aswell, which seems odd.

On top of all those, is the information that adobe flash player does not support 64 bit browsers true? EDIT: i tried using the 64 bit version of firefox to browse youtube, but it keeps saying i need an additional plugin, i install the adobe plugin, yet it keeps giving me the same error, which to my mind means adobe does not support 64 bit yet?

Answer:Lack of browser support for Windows 7 64 bit?

Hi as of yet I have not seen any real support for the 64 bit browsing, so for the time being you will have to live with the 32bit unless someone else knows of a answer

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I have not seen such a poor and ingorant customer care department.
 
I had purchased Lenovo G series laptop on April 2008 serial number xxxxxxxx. So according to that my laptop's warranty date should start from April 2008. But in Lenovo website below
 
http://consumersupport.lenovo.com/ot/en/Warranty/Warranty.html
 
Its is displaying that my laptop's warranty will exprire on December 2010. Before the inital 1 year warranty expiration, I have purchased 2 year lenovo extended warranty also. Lenovo has calculated the warranty starting date from the date when it was manufatured (i.e. 2007-11-29) that is logically wrong. Actually the warranty should expire on April 2011.
 
I have contacted the customer care requesting them to update the warranty status correctly.
From last 1 year I am contacting the Lenovo customer care through phone, email.
SO far I have not recieved any kind of response from Lenovo.

Worst part of the support
Firstly I called customer care 180030700010 for the request of changing dates. After hearing the whole story the customer executive asked me to send the mail to [email protected] along with the invoice copy. I did wait for around 2 months after sending the mail and decided to call up again. Again the customer representative asked me to send mail to [email protected] but then too there was no response. Again I called the customer care and again they asked me to send the mail to [email protected] And this proc... Read more

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What happens when you need to file a legitimate complaint, but are told, "You're already at the top!"
 
My HP Envy Touchsmart has been shipped off for repair (under warranty) twice now.  First time video went out, second time sound went out.  After receiving it back a week ago from a Motherboard replacement, it came back from HP Repair broke!  A plastic cover on the back was broke, PLUS... when the computer was turned on, it could not detect the harddrive, I called the repair center and they had me take it apart and we discovered that they also forgot to attach the harddrive back onto the computer!  The screw was just hanging.  This caused the SATA cable to get pulled and HP determined it was now damaged.
 
So rather than send it back a third time, I was told that they will replace it.  Because computers change, they sent me a proposal 7 days ago for a new one and it's specs, but I was told by my case manager not to accept it if there was anything I did not agree with, so they could make adjustments to the proposal.  I did have an issue with something with the video card specs, so I emailed her and explained why.  She told me that she would send me another proposal that should suit me better.
 
A week has gone by and nothing!  For the past 5-6 days I have sent appproximately a dozen emails, at least 7 or more phone calls (sometimes twice a day) and I'm always told my case manager is not available, but ... Read more

Answer:HP Customer Escalations Team Lack of Communication and Warra...

Chad,  welcome to the forum. I have asked for help for  you.  I hope by now or soon you should get it solved. Please click "Accept as Solution" if your problem is solved.

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Hello, I'd love to know if there is other people out there that have experienced the same as me,  HP's in-ability to rectify fixing a brand new laptop.  I purchased the Notebook, brought it home full of excitement at having my first new laptop in 7 years. From the moment it was switched on I encountered: black screen at startup,  HP Assistant failure, windows updates unable to download (ran Microsoft fixit tool, Windows update troubleshooter etc)  mouse touchpad disconnect, Wi-if failure (have to use Ethernet cable) buffering when streaming tv, the list continues. After 3 failed attempts talking with HP via remote assistance they said send to HP Singapore for notebook to be repaired. I have received the notebook back today, turned it on and it's even more useless than when I originally sent it to them. They are now asking me to send it back AGAIN! I have never been so frustrated. Is this the way HP supports their customers?

Answer:Very angry customer - HP total lack of after sales service

Hello, Thank you for posting in the HP Support forum. Welcome! I am sorry for the issues you experience. If you want to work with me, I may be able to help you fix the issues.Would you be able to confirm your computer's model (provide full model and PN) >> http://support.hp.com/us-en/document/c00033108 Can you please let me know the operating system that came preinstalled ?Could you provide the latest update what issues you encounter now ? Re your problems :- try to re-create your user account - I suppose that you have no personal data stored already in the user's profile, so it should be an easy task.Here is how to do it in Windows 8/8.1 >> http://www.bleepingcomputer.com/tutorials/create-new-user-account-in-windows-8/Here is how to do it Windows 10 >> http://www.howtogeek.com/226540/how-to-create-a-new-local-user-account-in-windows-10/ Restart the system and login into the new user account. You may eventually remove/delete the old account. Use Reve Uninstaller free software >> http://www.revouninstaller.com/revo_uninstaller_free_download_compare.htmland use it to remove / uninstall the existing version of HP Support Assistant (HPSA). Restart the computerRedownload and reinstall HPSA with the latest version >> http://support.hp.com/us-en/document/c03467905 If you have 3rd party security program installed (e.g. McAfee), please uninstall it. For McAfee, please run/use MCPR tool >> http://us.m... Read more

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Frustration over the build quality of the X1 carbon ultrabook and the warranty service aspect of it. Bought in September 2012 for a student. Simply stopped working 3 weeks back and given to Palo Alto service center. They sent to some factory for fixing. Emails to execs, customer service met with lack of customer empathy. Is this a reflection of Lenovo culture?

Answer:Bad quality of X1. Lack of customer empathy. More than 3 weeks to repair already. SAD.

Hi, purukms
 
Sorry to hear you're having such an experience. If you happen to know your serial number, then I can look up the machine and see why these delays are happening and let you know when you should be able to expect your machine back. All you have to do is send me a private message containing your name and serial number and I'll look it up.
 
Best,
Adam





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Since the Lenovo reps on Facebook asked me to post this here, I am.I will list all the issues I've encountered thus far and for the sake of others with the same issues. I already returned it however and it will be picked up tomorrow. I will post in the thread later if I even remember my log in. Having gotten no answers before in the thread and watching it die, I just gave up on it. I hope Lenovo can remedy these issues in the future as I enjoy their build quality. I don't get it because I loved my previous y560 and had no issues except that I needed to upgrade. Here are the issues with my Y580: -Wifi drops off frequently. confirmed this by running other laptops ( including old Y560) side by side this one and watching as it would drop my online game from play and the internet, but the other computers would be fine. Has no motherboard bios support for windows 8--in fact, it has NO identifiable motherboard--it is simply listed as 'Lenovo invalid'.Astounding to see Lenovo has no support for it's own product unless this particular win8 bios supposedly fixed the issues but I am still experiencing them. Windows 7 Y580s received support, however. It was also having issues restarting and would give an error message--it has blue screened once, but only once. Microsoft informed to call Lenovo and said it was a hardware issue on the manufacturers end. I called your support, who was a bit rude by the way ( I was polite ) and laughed and said he didn't get the issue. I explained it, then h... Read more

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I have a household with Two Dell desktops and Three laptops the oldest laptop being a 37 month old N5110.  Kids in school you know the drill.  Of course the oldest is mine, the purchaser, the N5110, After reading about Dell not supporting this product for Windows 10 software update. I pulled my old Sony from the retired computer pile in my home office, and with a few auto updates I got a reservation for Windows 10,  So this past week I decided that if Dell drops the N5110 upgrade path I'm dropping Dell from my approved vendor list, Designating Dell to be just another Apple, stranding its customers by not providing a migration path.  The reasoning behind the Intel / Microsoft PC compared to alternatives in the 80;s was the future upgrades.  I have the Intel CPU & MS O/S but I guess I screwed up by purchasing Dells.
Oh I even tried the BIOS fix,  I already have that version installed.  I guess I just wait to see what Dell does after reading N5110 post I'm afraid that I'll have to select another Vendor, I did it to Apple in the 80's, But I'll stay with Windows and find another preferred hardware vendor if they strand this laptop with no future.  I think it is funny that someone defined the laptop lifecycle at three years at dell. Plus I use Dells in the office.   

Answer:N5110 Windows 10 upgrade and lack of Dell support

I have a similar problem.  The only laptop i have is N5110 Inspiron. It was one of the best configurations of that time. 
I am very much unhappy about the BIOS compatibility issue which stops me upgrading to windows 10. 
I blame both Microsoft and Dell for this. Now its like none of them wants to take up the responsibility to provide a fix. If this has to be the trend in future it will become a norm to washout devices after every 3 years. Which is not value for money. 
I hope dell comes up with a upgrade to BIOS or they reachout to Microsoft to fix the issue and upgrade on what ever is existing. I know its not a joke  cause every hour spent writing that code for a 1 person would cost too much of money.But again its  their duty.

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hey guys just picked up a nokia lumia 1520 running windows 10 last night ( os build no 10.0.10586.494 ) and am coming from android, i was trying to connect my google account via the accounts section of the people app and when i click google account it states that the browser is out of date. is there any work around for this? trying to bring my email and contacts over. thanks!

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I finally updated my laptop to Win10 and I'm having troubles with Media Player.

No matter what media file type (.mp3, .mp4, .wmv, etc.) from whatever location (local drive, across home network, thumb drive), WMP won't play it. All I get is that all too familiar error message:

"Windows Media Player cannot play this file. The player might not
support the file type or might not support the codec that was used
to compress the file"

I have looked for codec packs and can't find any. All these files work fine on my Win10 desktop that was also upgraded from Win7 Ultimate. The laptop does play system sounds fine, but that's it.

I have searched the forums but can't find anything and, no, I don't want to download and install VLC Player (a common response I have seen on a lot of the other threads)

Can anyone can help? Thanks.

Answer:Media Player Plays Nothing, Says Player Might Not Support It

Arelem said:

I finally updated my laptop to Win10 and I'm having troubles with Media Player.

No matter what media file type (.mp3, .mp4, .wmv, etc.) from whatever location (local drive, across home network, thumb drive), WMP won't play it. All I get is that all too familiar error message:

"Windows Media Player cannot play this file. The player might not
support the file type or might not support the codec that was used
to compress the file"

I have looked for codec packs and can't find any. All these files work fine on my Win10 desktop that was also upgraded from Win7 Ultimate. The laptop does play system sounds fine, but that's it.

I have searched the forums but can't find anything and, no, I don't want to download and install VLC Player (a common response I have seen on a lot of the other threads)

Can anyone can help? Thanks.



I would uninstall WMP using the Programs and Features>>Turn Windows features on and off>>Media Features in Control Panel, and then restart, reinstall, and then restart.

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I finally updated my laptop to Win10 and I'm having troubles with Media Player.

No matter what media file type (.mp3, .mp4, .wmv, etc.) from whatever location (local drive, across home network, thumb drive), WMP won't play it. All I get is that all too familiar error message:

"Windows Media Player cannot play this file. The player might not
support the file type or might not support the codec that was used
to compress the file"

I have looked for codec packs and can't find any. All these files work fine on my Win10 desktop that was also upgraded from Win7 Ultimate. The laptop does play system sounds fine, but that's it.

I have searched the forums but can't find anything and, no, I don't want to download and install VLC Player (a common response I have seen on a lot of the other threads)

Can anyone can help? Thanks.

Answer:Media Player Plays Nothing, Says Player Might Not Support It

Originally Posted by Arelem


I finally updated my laptop to Win10 and I'm having troubles with Media Player.

No matter what media file type (.mp3, .mp4, .wmv, etc.) from whatever location (local drive, across home network, thumb drive), WMP won't play it. All I get is that all too familiar error message:

"Windows Media Player cannot play this file. The player might not
support the file type or might not support the codec that was used
to compress the file"

I have looked for codec packs and can't find any. All these files work fine on my Win10 desktop that was also upgraded from Win7 Ultimate. The laptop does play system sounds fine, but that's it.

I have searched the forums but can't find anything and, no, I don't want to download and install VLC Player (a common response I have seen on a lot of the other threads)

Can anyone can help? Thanks.



I would uninstall WMP using the Programs and Features>>Turn Windows features on and off>>Media Features in Control Panel, and then restart, reinstall, and then restart.

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So I am sitting here on my MacBook Pro which in my opinion does not have any wireless issues whatsoever, it works. I still own this ThinkPad with a garbage wireless card, and I feasted my eyes on an Intel 7260 but lo and behold, it isn't on the whitelist! Scouring eBay and Amazon I did find a FRU, but would the number of that FRU be the same on the Hardware list? Lets see, well I cannot even find it. All I get are Page Not Found errors which to me is a hilarious joke of Lenovo's support. What does this mean for me? Is my X230 at a very very unnecessary end of life? Should I like, fork out 1400 for an "upgraded" model that probably won't fix most of my problems? My problems is money and saving money. Should i now look elsewhere? No, because I'd rather keep my money to actually FIX my current laptop's problems (the N2200 is a garbage card and would like to replace it with something that's up to date to todays technology but that isn't happening by the sounds of it) I am frustrated with my current laptop's problems and it's having a large effect on my studies. And possibly you can also lose customers by inadequate non-existent support and failure to give us the freedom to actually let us upgrade for those who do. For those who don't, more like.





______________________________________________________Owner of: ThinkPad SL510, X131e, X230 (not fond of)Other systems: MSI GT640, Sony Vaio PCG 709K, Dell Latitude D430,



... Read more

Answer:Lack of X230 information on Lenovo Support, where's my old support?

GLaDOSPulse wrote:
 
All I get are Page Not Found errors which to me is a hilarious joke of Lenovo's support.
 

Seems to work for me...
 
System service parts: click here!
X230 FRU: click me!
 
 

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Hi there, I made an order for a Thinkpad X121e on 25th August 2011, arriving around a week later, however when it arrived it worked for about 1 hour before then refusing to boot up, I decided to ring support who suggested it may be possible, and quicker to have someone repair the unit onsite, however it turned out that this would not be possible as there may have been multiple issues. Therefore I arranged under D.O.A for it to be sent back to Lenovo, it was received at the repair centre on 8th September 2011, and was registered as D.O.A on 15th September 2011 It was my understanding that a replacement would usually have a turnaround of 14 days, however when I rang Technical support they suggested 15 working days, which would be up today (6th October 2011) I have been consistently ringing technical support who have suggested the only people that I should contact are the German company (MKCL Deutschland GmbH) dealing with the D.O.A of my laptop, however if I was to contact them via phone it would cost me a fair amount, so I opted for the email route, where a response was given however it suggested they were also waiting on lenovo. I currently feel as if I am in the dark, where there is no possible way to contact lenovo directly, especially for complaints or even just for information. I purchased the lenovo product originally on recommendations from others for quality and reliability, its a shame that lenovo support and customer care is not the same. I h... Read more

Answer:TERRIBLE CUSTOMER CARE & Lack of Information on current D.O.A and Delivery of a new laptop (x121e)

Now I have just received an email from MKCL who deals with the D.O.A replacement which says that I only have two options,  1. Have my original repaired. OR2. A refund. This seems a bit unfair especially considering the fact that my original order is still available on the website, not forgeting the fact that I have already been waiting over 4 weeks.   

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On the 13th of March I bought a Y710 laptop after checking that this model is supported here in Australia ( it is ). I imported it from the U.S, and it arrived 2 days prior to my leaving for business trip to Italy. I opened it up and straight away noticed the screen/graphics was "snowing"  - no chance to exchange it, as I had get on the plane.
 
Whilst in Italy the screen got so bad I could not see any photos etc, (graphics card/screen?) and then I noticed the game zone melting the plastic, from the inside out!  I returned home (15th May/09) and arranged to get it repaired - 2 weeks later I?ve still got the laptop and I?m starting to bitch to Lenovo, 2 phone calls later I get the Australian agent to pick up the machine.(27th May/09)
They replace the following parts:
31033031 ? LT71 GAMEZONE COVER MODULE11010043 ? LT71 DISPLAY BOARD 07568-1 4L31033094 ? LT71 1.54-in OLED LCD UG-2864ASOCG0131033037 ? LT71 OLED HOLDER Module 60.4X016.00118002833 ? LT71 17? LCD WUXGA MODULE AUO W/PLATE11010115 ? LT71 965GM MB 55.4x001.031G
 The laptop comes backa month later (26th June/09) - it lasts 3 weeks then the same problems are back, so I contact lenovo again. This time they pick it up after only a week.(22nd Sept/09) I?m in shock - but my surprise at the prompt pick-up service is soon brought back to earth. It arrives back to me 3 days later.(25th Sept /09)
This time they replaced:
18002833 ? LT71 17? LCD WUXGA MODULE AUO W/P... Read more

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I have a T430s laptop and it is less than 6 months old. It starting getting blue screens within a month of purchasing it. Technical support has been helpless in trying to fix the laptop. First, tech support told me to turn update my computer daily. Then another tech support employee told me to turn OFF my auto updates. This did nothing and over a few weeks the blue screens progressively got worse. Next, tech support told me to run a diagnostic on my computer which turned up nothing. Then, they tried giving me recovery discs and a new hard drive. After that failed they took it in to replace the system board which made the blue screens worse. Then they sent me MORE recovery CDs to try to fix the problem and that also made the blue screens worse. I called tech support after this and they said they would send in a request for a replacement laptop. I was told I would hear from someone in a couple days. FIVE days later I got a called from someone asking if I wanted a replacement and I said yes. Then I was told I had to wait two more business days to get contacted about it. Another 3-4 business days later, someone called me to tell me that they would NOT be replacing the laptop despite the fact tech support could not fix the laptop. After calling tech support once again, I was told that they wanted me to send in my laptop again for up to 7 business days! This is completely unacceptable. I have had problems with this laptop almost the entire time I have owned it and no one knows... Read more

Answer:T430s constant blue screen and no help from customer support or tech support. Help!

What are you running when you get the blue screens?  (operating system and applications)
 
Are there messages in the event log when it crashes?

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I'm running Win Me and haven't used Win Med/Player for months But when I clicked the Icon for WMP up came Microsoft help and support ???A few weeks ago I downloaded Real player and that is about all. So any clues would be appreciatedEverything else seems Ok but haven't a clue about WMPThank you

Answer:Widows media player and MS help and support

Are all links/shortcuts affected in this way? eg. Start Menu, desktop, Quicklaunch, etc.

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Hi I would like to convey my disgust at the level of customer service offered by Dell ' customer service'.
I personally own a DELL XPS desktop for business use and have endless problems with video card issues, this I manage ok with except for the occasional freezing and crashing. I purchased DELL due to the rave reviews. I also have a LENOVO laptop which had an issue with a hinge problem. I contacted LENOVO and even though 2 years out of warranty this was repaired. Apparently a known problem.
I have just found out that my son (who suffers from mental health issues) has exactly the same hinge problem with his DELL XPS 13 9343. He has contacted Dell Email Support and basically been informed the unit is out of warranty, It has now got to the stage that the laptop no longer connects to the internet as the problem has caused the wiring to break to the WIFI card. There is a casting inside (next to the hinge) that has broken. Unfortunately the email sent from DELL asks him to ring thereby assuming he can TALK ON THE PHONE. Unfortunately his illness prevents him from doing this. I have only just got involved when I saw him trying to effect a repair to enable him to get on the internet.
Surely DELL must have some other form of discussing issues whether in or out of warranty. People may be impaired in some way from making telephone calls !
I also believe this is a common problem on this particular laptop. I have read reviews going back to 2012 with the same problem and bel... Read more

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Just bought the IdeaCentre B500 5 weeks ago.  Comes with a video chip that windows cannot support without some effort.  After many phone calls and HOURS on the phone with reps, Lenovo sent out someone from Smartech to replace the video card.  The guy did not show up when he said he would and when he finally did, he really beat up the computer.  He never checked to see if the system was working and would not return my calls asking him for help.  I had the pleasure of sitting on the phone for about 2 hours with a hardware rep at lenovo who said it was a common problem with the software and that he would fix it.  Of course, I had to BUY a software warranty to fix a problem that the computer came with.  He did fix it but the computer is scratched and I have serious misgivings about having purchased this.  Customer service is nearly non existent.  When people post that, it is true.  I have complained to both Smartech and Lenovo but to no one's surprise, I have heard nothing. 

Answer:Poor customer service

hey swampfox,could you pm to me the following : Name: Mobile: Email: MTM [machine type model]: (IdeaPad Series - http://consumersupport.lenovo.com/UserFiles/NB%20label(1).jpg , look at the Type xxxx-xxx)S/N: Date of Purchase: Case Number : (if any)Description of issue :





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i just bought a Lenovo G560 almost 10 months back. The computer had problems with black screen in 6-8 months and crashed totally. I sent it back, paid for the packaging, shipping, didn't have one for 1 week, had to reinstall all my softwares. After a month with the fixed laptop  the problem starts again. I wait for another month bcos it is such a HUGE pain to send it , go without a computer, and re-install everything. But I called the service and they told me that's fine just sent it again back for the same problem. I asked them can I get a free extended warranty atleast since i am not sure this is not going to happen again. He said no and I had to really argue with him. I asked if I could speak to a manger he said no and said they busy with other concerns. They just made it sound like it is none of their business.  Finally after all the arguing and he speaking with the manager, he gave 15% off, have someone come into to fix it the next time and free fedex shiiping this time. I still has to pay $100.00 for the extended warranty for the simpel reason that I bought a Lenovo Laptop!! It is a complete joke. I do understand if I said I need a new hardware for free or a free service every 6 months. This is just for something that will only be needed if something goes wrong and no money loss from their part This is not customer service!! You don't bargain with the customer when it your mistake. You just do above and beyond to keep them happy. This is the bas... Read more

Answer:Very Poor Customer Service

Just so that people know. If they had give me the free warranty extension. I would be really happy that I purchased Lenovo, might get an Idea pad the next time, tell ally my friends and family about how great Lenovo is! Customer service means "really helping customers" and not  something which only stays on paper. 

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I handed in my laptop ? less than five months old ? for repair on April 10 and have just been told it would have to wait for up to a month (!) until I get it back. No offer for a replacement or to speed up the process. I'm a journalist and need my laptop (and the programmes installed - i.e. Photoshop) every day for work. Selling faulty products is one thing, being slow resolving them is another. This is poor customer service, Lenovo.

Answer:Poor customer service

Hi Stefanie,
 
I'm sorry to hear about your experience.
I would like to try escalating the matter for a better resolution.
 
I've sent a request for additional information via private messaging. Please let me know.
 
thanks!
regards
lak_sg





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Hello.  Can anyone provide me with the contact information to escalate an issue I am having with the Lenovo Customer Service?  I have a ThinkPad X1 Carbon 3rd generation.  I have had to send in my X1 Carbon for repair on three different occassions.  I have had to call technical support on at least 4 different ocaissons which has provided little help.  The first time I had to send it in the screen needed to be fixed and the computer was overheating, causing the fan to run very loud and at very high RPMs.  I received the computer back from repair.  The screen was fixed, although they left several streaks on the screen from what looked like an attempt to clean it.  They replaced the fan and yet it continued to overheat and the fan was running loud and fast.  I called tech support.  This was a terrible experience.  They opened a new case ID and had me send it in again.  I sent it in a second time.  I received the computer back.  The repair summary stated the motherboard was replaced.  However, it continues to over heat, causing the fan to run loud and fast.  In addition to this issue I also noticed that the repair facility had left scratches on the lid of my less than 6 month old X1 carbon and they managed to damage the keyboard.  I called technical support and they opened up yet another case ID and had me send it in for repair for a third time.  Now it has been over 3 weeks and I still... Read more

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I had mailed my complaint on 20th july Case id 4775492341.My laptop is currently under warranty.I was alloted onsite visit on 21st july 2016. which was promised to be attended within 48 hours.  I have been calling everyday since. I have written emails via your website and also to the service head.I am told that my complaint will be addressed, but i have not recieved any service till date. I am extremely disappointed with the service provided! Not only there is delay from your side, but also you do not respect your costumers time!! What more do I need to do to get my laptop fixed! 

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I have a problem opening any media file in any of the Media Players viz., RealOne Player build 6.0.11.868 or my Windows Media Player 10.
Whenever I open the above mentioned Media Players on my system, their interface opens up and after I open and select any media (usually audio) file, the player keeps on connecting to the file and takes more than 1 minute and above in opening and playing any valid and good media file, may it be a .wma or .mp3 audio file.
How to fasten the dead slow speed of the players?

PLEASE HELP!!!
 

Answer:Windows Media Player or RealOne Player taking hell lot of time in opening media!

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I got my w510 in Jan 11, it was my dream to use such machine,when I saw the body of w510,it was very disappointing,Body1, The battery does not properly fixed in slot,its moving.2. The screen remains  uneven when closed.3.Dvd drive is not fitted properly,4. Overall body is not properly fitted,it's loose fitting. Laptops are for movablity,the must be rock solid,I have dell xp no part is moving,no unwante sound, Hardware, 1.within 1 month it started hanging,during minimum use of  Graphic applications, the video playing stopped.        when I went to service centre for such complains,they told all machines have same body problems so nothing can be done, and they simply formatted my machine without knowing about OS platform and loaded Win-7 32 bit,actually it was 64 bit.What a careless support and service? any Idea,help can I get?  

Answer:W510 Poor body,Poor support

first of all the loose part or anything like that inside 21 days...return but that is not an option. Yes service center are joke most of the time apart from replacing motherboard and things like that. Most of the them are worthless idoits working & has no knowledge or understanding that people depend on this machine for work. First of try to ungrade all the drivers (graphic card driver problem went away after upgrade for many on this forum) Here is the link for latest driver http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-74582

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I accidentally downloaded and ran a .exe file that loaded various driver and "windows protection" type programs. Names like "Media Player" and "Driver Support".
 
Please help undue my own stupidity...dds and attach provided. Thanks in advance.

Answer:Media Player / Driver Support / etc trojans

Hello gehusi I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", ... Read more

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i was wondering, which application you guys use to view/listen to media...and which you find best.

are there any out there that are like media player but SIMPLE, more "powerful", and use very little system resources?
 

Answer:media player you support [audio, video, etc.]

Winamp 2.95 for everything, except DVD playback. Nero Showtime for DVDs.
 

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my media player says that it doesnt support the codec or im missing the software needed to decompress them and i have no clue whats going on im computer retarded and i've tried all the codecs and none of them work someone please HELP ME!!!
 

Answer:Help my media player wont support any codecs

Windows Essentials Codec Pack 1.0 by MediaCodec.Org

With Windows Essentials Codec Pack you should be able to play 99% of all movies and music files that you download
 

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My new B590 is now a frequent flyer.  Two trips to Texas- New MAin Board. 1 or 2 trips to NC.  And still doesn't work.Does not see any WiFi connections. Multiple LOgmein remote attempts, return to authorized repair dealer.Always same result. Works for three start cycles and dies.Customer service NC no longer respods. Guess time for another case number. Maybe there is a HIGHER AUTHORITY?????At this point will not suggest purchase of Lenovo products. PLEASE HELP!!! Bob

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I recently inquired about an issue that I have had for the past few months to Lenovo's customer service yesterday, but I have not received a response within the promised 24 hours, so I sent another email. I am also posting to share my horrible experience. I feel that after waiting this long, I should let people know what my experience is turning out to be.I have been waiting for a concession, replacement parts, and a stylus that the outlet forgot to include with my recently purchased X230T. This is because I had a bad experience with ordering from the outlet, and had ordered a NEW X230T previously, but it came in ridiculous condition (packaged poorly, damaged unit, and I have pictures to show it). I have been dealing with false promises for months now and have been asking for updates, but to no avail.Initially, my sales representative promised a 35% refund on my new purchase (and then, frustratingly, could only do 15%), a memory module to make up for the difference in configuration (which was then also denied), and to help with the fact that the first X230T I purchased had an SSD in it and was cheaper overall than the refurbished one I ended up purchasing. In addition to this, I have been asking about purchasing Accidental Damage Protection Warranty but have not received any assistance with this. So far, I have not seen anything except for an incorrectly processed concession for 5% back.Now, after almost 3 months of dealing with Lenovo, I am stuck with a laptop over my budget... Read more

Answer:VERY Poor Customer Service Experience

alaps
 
Sorry to hear about this - I sent you a PM - could you check your forum inbox please?
Thanks
Serene

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Hello All,  I like some of the other people in this forum have experienced some really bad customer service with Acer. I have had 2 support cases, and in both support cases, each analyst suggested a System format to resolve simple issues such as a USB drivers not updated. Even when mentoning that a format should be a last resort not, a first resort step, the tech insists that this is the only way. After the format my issue still persists.  Both of my support cases are still not resolved, and I wanted to know from the community on how to file an executive complaint on the lack of a functional customer service department? Thank you in advance for the help.   

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I bought a IdeaPad Z565 at the beginning of July from the Lenovo Outlet.  When the laptop arrived I found I had an issue with the power charging the battery.  I realize this is a refurbished unit, supposedly checked out, but I do understand there may be issues.  My assumptions are that Lenovo would back the product and resolve issues. I'm not having such luck. I immediately called support and the CSR on the line was very helpful. He stepped through a bunch of troubleshooting to try and get to the root cause of the problem to no avail.  During a system restore, the computer froze and the operating system went belly up. I bluntly asked if this was why the computer was returned in the first place and it was a power issue. He said with the OS dead, I had to send to Lenovo - They were also supposed to check the power issues. They sent the ideapad back with the notice that said they reimaged the hard drive and reinstalled operating system and all the checks checked out - no parts were replaced. But, the same thing with power is happening right away.  In the last week I have collected more information to the root cause. I have gone through and booted with ubuntu at the request of a forum poster to help try and figure out the issue.  The problem still exists with the different operating system so it has to be hardware related. It weird the battery will charge f... Read more

Answer:Customer Service - Poor results

hey Ksquared,truly sorry to hear on what had happened. could you pm to me the following :Name:Country: Mobile: Email: MTM [machine type model]: (Locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find) S/N: Date of Purchase: Case Number : (if any)Description of issue :





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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This e-mail arrived today, and after reading it I don't feel inclined to sign up with them again, can anyone recommend a good cheap broadband supplier........RE: Account Username:Your Broadband Account with the above username maybe disconnected, please read the following carefully so that you can take appropriate action.Your account is one of the accounts that cannot be migrated to our new platform and must go through a new sign-up procedure.We apologise for the inconvenience this may cause as it is possible your Broadband will be unavailable for about 10 days.To counter this problem you can use this free dial-up number while your Broadband is disconnected:Please note that this is a dial-up number and therefore you must set-up a new dial-up connection on your computer to use it. (You need a standard 56k modem to access it)To connect your Broadband again please sign-up again once your Broadband has been disconnected. To sign-up again please go to: click here

Answer:Gio internet is this poor customer service or what

I'll close this one down

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I bought a lenovo Y500 in December 2012 and right off the bat i noticed touchpad issues which lenovo then confirmed were due to manufacturing faults. My laptop then also had hard drive issues and i decided to get them both fixed.I tried to get warranty activated for my laptop but it took the customer service more than a month to get my warranty registered. Finally by the 1st week of september, due to numerous escalations and by contacting the customer support floor manager, my laptop got registered and I went to the service center.Since then, only my hard drive has been replaced and i am still left to recieve the touch pad or the windows os disk.The laptop came preloaded with windows 8 and now i have to use a trial version since they can't even install windows OS as the service center apparently does not even have the disk and they say they will need to order the parts from Bangalore where they have put the parts on hold. It has been almost six weeks and all that the customer support can do now is blame various parts of the service team. The laptop is nowhere close to getting repaired and i have been scammed out of a windows license, which i will now have to buy for INR 8000. If there is a moderator out there, can you please help me out, our if possible, tell me a way to contact a senior lenovo representative who stops blaming others and gets things done.This has to be the worst after sales service I have seen in my life.

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I don't think this is a "vendetta post," but merely an expression of my frustration and disappointment. However, I'm sure there are monitors who will correct me if I'm wrong...To whom it may concern, especially Lenovo and anyone considering buying a Lenovo laptop.

My 14 year old son saved up $600 and bought his first laptop with financial help and
technical advice from his technophile aunt in January, 2014: a Lenovo IdeaPad Z510.
Although I was staying out of it while he worked with his beloved aunt (who lives in
another state), I approved the choice of Lenovo, thinking, "Oh, IBM/Lenovo -- if he
ever needs it, he'll definitely get good customer service." I was wrong.

Everything went fine for about 6 months, and then he got the first blue screen. My son is
particularly interested in computers and has interned as a computer repair technician,
but he couldn't get anywhere, so the machine was returned to Lenovo, where it was
repaired (new hard drive) under warranty. This repair took about a month to complete. The
laptop was returned and worked fine for about two months. Then it blue screened again. It
was returned to Lenovo, where it was again repaired under warranty (another new hard
drive). This repair took more than two months to complete. When the laptop was returned
it worked fine for about a month, and then blue screened again. Now the laptop was out of
warranty (and I was still out of the loop). However, my son talked to someone
at Lenovo who agreed to repai... Read more

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Dear Forum Visitors,I have an Ideapad Y580, unfortunately, and have found my laptop to be of the poorest quality and customer service to be unresponsive in regards to my problems.  About five months after owning my laptop, there was a problem with the power supply, where the laptop failed to detect the charge and would not charge the battery.  After sending my machine in to Lenovo, they determined that the problem was related to the motherboard, and replaced it.  The laptop worked fine for about three more weeks, at which point the LCD panel showed various color problems resulting in me needing to return the laptop for repairs again. When the laptop came back to me, the letter describing its repairs stated that the LCD-motherboard video cable had become loose and was tightened.  HOWEVER, there was one large problem with the returned machine: it was not mine.  Actually, the laptop belongs to some guy Ian who likes to play computer games.  Needless to say, someone else has my laptop as Lenovo has sent me someone else's.  This is TRULY POOR customer service.  The laptop configuration does not even match what I sent in, having different hard drive and optical components.  Moreover, a hard drive with my information is now out in the wild, and Lenovo has irresponsibly allowed this to happen without regard to data security, or privacy.  Such willful disregard for the interests of its customers is in... Read more

Answer:Lenovo's VERY Poor Customer Service

Astroceltica,
 
Sorry to hear about your experience! 
I have sent you a PM - could you check? 
 
Serene

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I have Windows Media Player 10 and Total Video Player. I use Total Video layer to watch some movies. Anyway the default program to open audio/video files with keeps switching to Total Video Player. I want the default player for all media types to be WMP. I went into the options menu in WMP and checked all the boxes on all formats for WMP to be the default player, but every time I restart the computer the default player to open half of the media files reverts back to Total Video Player.

How do I fix this.
 

Answer:Windows Media Player wont stay remain as the default media player?!?!

try going into the Total Video Player options an unticking all the file formats in it. an if you want to play any thing with it just rite click an pick it as the player. if that dont work. just uninstall it
 

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My Toshiba media controller plug in is not launching my applications on internet games and downloads,
and I get a message saying it is because it does not support the lastest version of Adobe flash player 11.

I got round it for a while by backdating system restore..but Adobe and windows have caught up.
My computer is only 12 months old surely it can keep up?

What can I do please.

Answer:Toshiba Media Controller does not support Flash Player 11?

Hi

As far as I know you download the latest Toshiba Media Controller here:
http://aps2.toshiba-tro.de/tmc/?page=downloads

The plug-in should be compatible with Internet Explorer.

Would also recommend checking this Toshiba US forum thread about this error message:
http://forums.toshiba.com/t5/Drivers-and-Utilities/Plug-in-Problem/m-p/240712

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Just wanted everyone to know that I received HORRIBLE customer service from the people at Element5, the people that collect the money when you order this product. When I found from my son that I didn't need the program for my new computer I called to get my "money back guarantee", what I got was a run around and a promise that by Friday (4 days from now) I would get an answer from PCtools whether they would refund my money or not. When I asked for a manager all I got was bad attitude and "tough cookies". BEWARE OF SPY DOCTOR FOR THIS REASON!! I will NEVER but anything from PCtools again due to this or ANYTHING where I am directed to Element5 for billing.
 

Answer:Spyware Doctor poor customer service

I sent a comment into our Administrators about this.
 

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On January 4, 2017, Dell inadvertently posted a deal for WD Blue SSD WDS250G1B0A for $19.99. I placed an online order for three.  Dell immediately sent me a confirmation for my order. Five days later, they sent me an email to inform me my order has been cancelled, without any explanation. I immediately called to ask the reason for my cancellation.  All three Dell customer service reps told me because Dell posted the price in error.  Then I asked them "isn't that your fault and shouldn't you honor it"? The third and final customer service rep told me "it's not a human error. It's a system error that posted the wrong price". Then i replied "did your system randomly pick out the item and arbitrarily priced the item at $19.99"? His reply was "talk to corporate. we are not authorized to change this policy".  Nice!  Class up the Ying Yang.  By the way, just about every customer service rep for Dell is overseas, and i've had a difficult time understanding 70% what they said.
Dell, in case you sincerely want to change your image, perhaps you should learn a thing or two about customer service.  Even a small computer store like Fry's Electronics or a company as big as Newegg know that honoring the price you published is the right thing to do. This episode reminded me why i stopped buying from you (commercial and personal use) since 2006. 

Answer:Poor business practice and customer service

Hi,We apologize for any inconvenience that you had to face. We have received feedback about this and will ensure that the same is not repeated. Feel free to reach out to us if you have any other queries. We'll be happy to help.

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Hi all, Bought a Lenovo Ideapad Y470 In Nov 2011, and it broke down on Dec 22, 2011. Called the Lenovo service support, and subsequently was referred to the local onsite support team.At first, i was disappointed by how fast my laptop can breakdown since i bought it. The laptop just cannot boot up, so i had to call the customer service support. Some of the service support team's acts really make me angry: 1. Did not call me on my mobile to evaluate my issue.The person, Lawrence, gave me a text message saying that there is no spare parts for the motherboard and the power supply. Hence, need to wait 3-5 days. This was on 29 Dec 2011. So i waited... 2. The spare parts never arrived.On 5 Jan 2012, the end of the 5 days, i called Lawrence and asked for an update. He says there are no spare parts, so cannot arrange for a meet up to service my lap top. Then on 9 Jan, he called me and says that he tried calling me on 6 Jan to say that the spare parts have arrived. (I did not receive any missed calls or messages). Asking me to meet his service support team to my convinence. So, i arranged to meet him today @ my office. Bringing my Y470 laptop looking forward to it bring revived. 3.  There are no such spare parts at all!Lawrence called me on 10 Jan morning and says that he 'see wrongly' and the Y470 spart parts are not the spare parts for Y470. They are for another laptop series. So, cannot meet me today. Asking me to wait 2-3 days again.Afte... Read more

Answer:Poor onsite customer service for Y470

vincent,
 
Thanks for sharing your story and giving us an opportunity to try to help.
 
Can you send me a private message with your contact details and the system type and serial from the bottom of it, and any service case numbers you might have from your interactions with Lawrence?
 
Let's see what can be done to get this resolved for you.  I appreciate your patience in working with us!
Best regards,
 
Mark

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Hi,I bought a laptop Lenovo Flex 14 in May 2014. On 17 Nov my screen got cracked and I called lenovo for the same. A request was generated and a ref no was given to me. They said it would take 5-6 working days and today i.e. after 21 days, when I called back and asked for the status. I got a reply that the part is out of stock. Even they are not able to tell me some date till when the issue would be solved. This is something which is not totally expected from Lenovo Customer Support. Can anyone please help me.

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I was looking on Amazon for a new graphics card and found a number of ASUS cards that appeared to fit the bill.
However on one of the reviews the customer had rec'd a faulty card and found the ASUS helpline most off-putting.
He suggested they appeared to be asking so many questions that they appeared to attempting to put any customer off complaining or asking for help.
The phone number was difficult to find and when they rang they were asked to fill in a web form which was also difficult to find.
Has anyone had any experience with ASUS Customer Helpline good or bad ?
I know they need to know a certain amount about your PC & operating system but the details they asked this customer were well over the top and even impossible to answer for someone with only a little experience with PC's

Answer:ASUS Customer Helpline Poor Service ?

I am a bit puzzled as to why you found the phone number difficult to find as you go here Asus and click on the phone box. Or you can go here Asus support and either as I have and become a member, I did that because i use quite a bit of Asus Tech, motherboards and GPU's.
But I have only used there support service when I had a problem with a GTX 680 and although they were not particularly fast in answering emails/webforms overall the service was not the worst I have used.
I tend to use manufacturers support services as a last resort as I usually seek help at a component related forum.

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I was looking on Amazon for a new graphics card and found a number of ASUS cards that appeared to fit the bill.
However on one of the reviews the customer had rec'd a faulty card and found the ASUS helpline most off-putting.
He suggested they appeared to be asking so many questions that they appeared to attempting to put any customer off complaining or asking for help.
The phone number was difficult to find and when they rang they were asked to fill in a web form which was also difficult to find.
Has anyone had any experience with ASUS Customer Helpline good or bad ?
I know they need to know a certain amount about your PC & operating system but the details they asked this customer were well over the top and even impossible to answer for someone with only a little experience with PC's

Answer:ASUS Customer Helpline Poor Service ?

I bought a ASUS B1M Led Projector which states will play any 720p hidef film via usb or SD card and it wont - Asus are no use over the phone and they dont reply to technical emails Their UK customer service is useless - i will never buy another one of their products again !

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HiI have a new (6 weeks or so) lenovo X1 carbon 2014. I have two problems with it - a stuck pixel, which I did not return in the delay because it already took so long to recieve the notebook, and two loose screws on the bottom left of the notebook. Basically, every week these two screws work themselves loose and the left hand side of the notebook creaks and clicks when I hold it. This struck me as not at all normal in a 2000? laptop. I looked here and everywhere for similair experiences and found none. So, I took a screwdriver and tightened the screws myself. Sadly they came undone again. Repeat process 3-4 times and I think maybe I should get this looked into on garantee. So I contact lenovo support and send them a photo and they say that because the screws have been modified this counts as bad use on my behalf. Is this normal?? People can change CRUs which require opening the whole back (which I have NOT done), and I can't even tighten two screws? I realise this is not a huge issue in itself, but, the creaking is annoying for the money I spent, and I don't want to be out a garantee. I admit to have a very bad opinion now of lenovo support on this, my second, lenovo. I doubt that I will buy another if they don't help, which is a shame as I otherwise love the laptop. Anyone know how I can get better assistance?

Answer:Loose screws and poor customer service

One more thing to add: there are seven screws on the base of the X1. I only tightened two of them. It is obvious that the case was not opened (maybe there are stickers inside too, I don't know), so I fail to see how this voids my garantee? In any case, I have contacted lenovo support again and asked them if a repeat customer is worth 2 screws. Will be most interesting to see their response.

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I bought a brand new Lenovo Yoga 13 from a Lenovo shop in China. Windows 8 was pre-installed. In the shop, I requested (on 3 occasions) that Windows 8 be set for English. They told me that I could easily change the language settings when I got home.

However, when I got home I was unable to change the settings. After a quick google, I discovered that Windows in China is a special single-language installation named Windows 8 PRC. It is impossible to change the language.
Obviously, this is no use to me as I don?t speak China. I contacted Lenovo who passed me on to Microsoft. I contacted Microsoft who said that I had to go to Lenovo. Microsoft insisted that Lenovo could simply change the installation to a multi-language version. Here is part of the transcript from online Microsoft chat support:

?Since this is a preinstalled product or Original Equipment Manufacturer (OEM) This was bought by the manufacturer of your computer to Microsoft and they were the one who installed it as well on your computer. The manufacturer have the capability to change the installation to all language installation.?

I have been back to Lenovo (both the original shop and the after sales service office) several times but have had no success. On my latest visit, 4 days ago, I refused to leave the shop until I received a full refund or a multi-language edition was installed. In the end (after a lot of arguing via a translator), they agreed to install the multi-language version. They said I could collec... Read more

Answer:Microsoft and Lenovo - VERY poor customer service

I also have a Lenovo that I just bought here in the US (G700 model) and like it quite a bit. I cant speak one way or the other on Lenovo's customer service, since I've never dealt with them. I hate to say it, but your best bet is to download a Windows 8/8.1 iso from the Net (make sure it's multi-language/english first!), format your HDD, and then do a clean install and call MS. The downside is that they may or may not help you activate it. Good luck!

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Why wont lenovo work to make drivers for window 10 for its entire line. This is just poor customer service, We have 2 other laptops in the family that did not originally come with 10 but have been able to switch over to 10 with minimal problems( just going to the manufactures website and getting correct drivers) Lenovo does not seem to care about the customer once they have made the purchase. They sell us a product with windows on it and if you are using auto update it automatically would upgrade you to win 10, I was able to make my laptop work fine with windows 10 initially but this last build it will not work. Lenovo has been zero help, just endless conversations on the phone and being transfered from one person to the next. Why cant they just have an option to email someone about these driver problems or just admit they will not release/updated drivers for 10 and make and official statement that 10 will not be supported ever on older models I thinks the customer service is pathetic and now know why apple has such big market share.

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i updated window media player and now i cant put songs on my mp3 player that i could before and windows says this window media player cannot syncronize the file the player might not support the file type and it did before i upgraded please help me
 

Answer:window media player cannot syncronize the file the player might not support the file

The newer Windows Media Players have different licensing policies and I encountered loads of problems with files that were already on my computer when I upgraded to WMP9/10. Restore your computer to before you installed Media Player 9/10 and this will allow you to transfer again. There are plenty of better players than WMP; ITunes 7 with it's "cover-flow" feature is awesome and it can be configured to up/download to any MP3 player as well. It uses the Quicktime player instead of WMP though.
 

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My laptop stopped booting with a BCD error. Customer support eventually was going to have me reinstall Windows and lose all my files and programs. I had to do the work to find out how to get it to boot without losing everything. I had to learn how to reformat a USB stick as GPT format (since my Lenovo laptop was formatted that way creating the USB with NTFS would not solve any problems), create a USB bootup from Windows Media Creator download, use it to get to Recovery, open an administrator DOS window, use all of the Bootrec.exe options in sequence to repair the boot record and connect back to the existing Windows installation, and fix the problem.Lenovo customer support should know how to do this, but it's much simpler just to lose their customers' windows installations I guess.

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Hi;

I upgraded my windows media player 10 to 11 version. Now my hotkeys doesn't work. I was wondering if there is a way to solve this problem.

Answer:Media player hotkeys doesn't work with Windows Media Player 11

Hi

Do you mean the Toshiba Control buttons which control the WMP function like play, pause, stop, etc?
On some Toshiba notebooks the Toshiba control buttons can be configured manually.
Please check this in the ?control panel? -> Toshiba controls.

If you will be not successful I would recommend reinstalling the Toshiba utility again?

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My system is an Ideapad U400, approximately 3 months old. I am currently a student. Approximately 1 week into the semester (Jan. 31) my computer would no longer turn on. I immediately called their customer service number and was told that I would be receiving a box to send via fedex within a few days. On Feb 6. I had still not received a box to mail it and again called the technical support number to find out why. I was then told by a different representative that I would not receive a box, and that I should just take the box to a fedex store and they would send it out. Thus, Feb. 6th my computer was sent to their repair center. As of Feb. 10th my repair was listed as being put on hold. I called their technical support number again Feb. 15th asking what the hold was for and for how long. Turns out the repair center does not have the part and is not schedule to get it until Feb. 24th. I'm sorry, but as a student this kind of time frame for a repair is not acceptable. One of my classes is online as well, and this repair has been terribly inconvenient for me to get my work done seeing as how I need to balance working, classes, and now finding expanses of time to get to a campus lab to not only do my work, but even to check my email. I have since been given a customer advocate who called today to let me know that things will be straightened out. Their only solution is to wait for the repair or replace my system (which can still take up to a week). This me... Read more

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Dear Sir/Madam,I am Arunjunai Raja Shankar, a Lenovo Y550 user ( S/N : xxxxxxxxxx ). I am a student studying in IIT kharagpur.I recently had problems with my battery and when I checked with the service centre nearby which is in Kolkata, 150 kms away, they told me that I should change it. So I paid them money and received a battery on 28/2/2011. When I installed the battery in my machine, it was not compatible and the power light goes blinking between red and white, and the battery status said power plugged in but not charging. So I told the same to the service center and they asked to bring it back. Till now, I have wasted three days in traveling to and fro in these three months and wasted my money, and believe me it is not easy to get ticket to travel there.Its been three months now and still I've not received my battery in working condition, I am fed up with this.... Every time I go there, they used to they replaced the battery and its a new one. When I check the serial number, its the same... I dunno why are they lying to me... What should I do. ???Now the battery is with them, Digital Care center, Sarat Bose road, Kolkata. I had enough, if possible you escalate this problem or at least refund my money. I don't want any battery
 
And the funny thing is , I used to argure with others, especially against DEll users that Lenovo's after sales service couldn't be matched.....
 
Moderator Note: Serial number/email address removed for your privacy.

Answer:Y550: Battery not compatible - POOR customer Service

hey arunjunai,im sorry to hear what had happen. could you pm me the following details Name: Mobile: Email: MTM [machine type model]: (IdeaPad Series - http://consumersupport.lenovo.com/UserFiles/NB%20label(1).jpg , look at the Type xxxx-xxx)S/N: Date of Purchase: Case Number : (if any)Description of issue :





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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I first ordered a U410 through Lenovo Outlet.  I had to order it through chat since the order form wasn't working.  The customer service representative placed an order for a U410 but sent a model with completely different components and specs than I had requested. After 3 chat sessions, 4 ignored emails, an ignored Product Return Authorization form, and more than 7 phone calls, I sent it back.  Hopefully I get a refund.  I ordered a S405 (again through the Outlet site) and received it yesterday evening. Today I tried to plug it in and the power cord is completely wrong. I called customer service twice, and after nearly 40 minutes on hold they submitted an order for the correct cable. The order says it will be sent on March 25, 2014.  5 months for a power cord?  At that rate I could literally walk from San Diego to the east coast distribution center and get it in person.  Or walk the mile to my local Best Buy and give them my money instead.  I tried customer service through chat already today and promises of a personal follow up and having it sent faster went unfulfilled. This is the second time in a month Lenovo has sent the wrong product. Now instead of the wrong laptop, I have the right laptop that's useless since I can't plug it in.  Apparently Lenovo sells expensive paperweights. This is complete bullshi* Lenovo. Any other company would have sent a replacement cable overnight, especially since it was a repeat mistake. ... Read more

Answer:S405 fail and other tales of poor customer service

##UPDATE## Customer service now says they don't have the power cable in stock.  So you sold me a laptop with no power cable, and no means to use it after the 5% battery life it came with died.  I was offered $50 in accessories though, which is great since I would love to buy a wireless mouse to use with my non-functioning laptop.  And even though there are other S405's for sale on the Outlet site, an exchange isn't possible?  Wow.

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Less than one year ago I did tons of research and decided on a Y570 to be my laptop of choice through college. Not sure if I'm happy with that decision. I've loved my laptop. It's done everything I need. It's not that perfect though... A few months ago I learned of a design mistake. The hinges put a huge amount of pressure on the top plate that the keypad is mounted on. When opening and closing this pressure has caused the keypad plate to separate from the base of the laptop in the rear corners. The molding isn't strong enough to compensate for the amount of pressure the opening and closing of the laptop put on it. I've hated that, but I was just extra careful and allowed it to come separated when opening and closing: you can just push it back together after the motion. Well a month ago this finally caused my left speaker to start playing only static. The separation was never a huge problem, but clearly now it has caused speaker issues. Since I am still covered by warranty I sent it back. I'm an engineering student in college. I have about one month of school left. In that month I'm going to have over 8 exams and 4 projects to do, in addition to endless mountains of homework. My laptop is my lifeline for all of this. I made sure to send it in for service half a week before my spring break so I would have it back once school started. It was actually gone for about 3 weeks, missing plenty of school. That's a big investment for me to make, and it didn't pay off at all.... Read more

Answer:Y570 Customer Service Poor and Inconveniencing. Any Ideas Here?

Me too.  Mine is still under a 3 yr extended waranty so I'm hoping they fix it for me.  The repair depot got it yesterday and updated the status to:20 May 201305:20 PMYour PC is currently on hold due to a service parts shortage. Please check back periodically for further updatesUp until now it's been trouble free.  Hope they can fix it soon.>.<

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Hi. I have had my X121 a few weeks now and I really like it. However when my wife used it for a while I noticed her fingernails had scratched off some of  the red material on the lid. I contacted customer support and after basically ignoring me for 2 weeks they replied that it was not their problem. I am going to make a video and upload it to YouTube showing just how easily the material comes off, even lightly touching  it with a finger that on edge of the lid and it flakes off. I have noted a couple online reviewers stating that the material seems to come off easily. I was going to purchase a second X121e for my wife as they are great performing laptops, but after the poor customer service and an aparent denial of responsibilty for manufacturing faults by customer service I cant see this hapening. Is it nornal for Lenovo customer service only reply after 2 weeks?  Is it becuase I am a lowley private customer who only buys 1 or 2 computers pers year or so? All in all  bit shocked really.. Regards J

Answer:X121e Poor Customer Service - Red Material Flaking off the lid

I don't think it's usual for Lenovo to provide poor customer service. I recently bought the X1 and there was a problem with the hard drive. I immediatly called the service center in Switzerland and they told me exactly what to do and quickly sent me a new hard drive as well as recovery discs. No other manufacturer would ever do that, especially in such a small market as Switzerland where Phone support often doesn't exist and one usually has to call the place they bought the laptop in order to get help. In the end I was able to diagnose the problem with Lenovo's tools and replace the hard drive myself, without having to send my laptop back which usually takes ages. The only complaint I have about the phone support was that the people could sometimes come off as cold or rude but I'm used to it living in Geneva. By the way If you're planning on buying another X121e, you should probably get the black matte finish, I'm guessing you won't have the same problem.

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I am having a Lenovo Y510P laptop. I misplaced the adapter somewhere. I wanted to purchase a new adapter and so I contacted the toll free number and they gave me the details of a few service center. I tried contacting the service center and they tell me that I can?t get the same adapter with the same part number. They want me to use a compatible adapter instead. The person in the service center told me that Lenovo does not produce spares. The part number of my Adapter is 36200403. If Lenovo does not produce spares for laptops in India then why sell it in India. Totally frustrated. I tried with two service centers in Chennai also and they have no idea about the 120W adapter itself.

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I have raised a service request for Lenovo - P4ST9JH with Singapore Service Centre over the phone on last Friday, 01 Oct 2010 The problem was in relation to the notorious "One Long Beep and Two Short Beeps" that people in the forum has attributed to the Video card on chip. I have log and submited what i have observed, e.g. after the sound , the monitor was blank as well. On Monday, same guy , Hafiz contacted me saying that they will send me a quotation for the repair. However, i told him that this is a notorious problem and Lenovo should acknowledge this problem. I also quote him a document "MIGR-75087" within lenovo for their reference.He mentioned he will check and get back again.  On Tuesday morning , 5 Oct 2010, the issue was escalated to a lady call Cindy, she say she is from the customer centre.The number display was +0376818000. I reiterated the issue and she say she will get back again. She call again in the evening , saying that the technician will like to contact me.I ask for the reason, she say that as i have not mentioned about the "One Long beep and two short beeps" in my call on friday, the technician will like to hear it. I mentioned that if that is the case, its a problem with Lenovo, since i have given my case in details on the call on friday and monday. I even taught the caller on Monnday on how to search in google for this issue in Lenovo Forum.E.g. google for "One long beep and two short beeps + T61p" I am ... Read more

Answer:Shocking, rude and unexpected Poor Customer Service by Lenovo

Hi creative_vitami,Welcome to Lenovo Community.After reading through you post, I'm sympathetic to the experience you are facing. It's certainly not a good feeling being treat this way. I apologize to you.As this "one long beep & two short beeps" issue is special case and need further inspection and verification, it will be really helpful if you can accept the call from technian referred by Cindy, the rep from Lenovo Care (the customer centre you mentioned). We all wish to have a better solution, do we not? In respect to the rep from Lenovo Care, i will address your concern with the respective team. I'm sure we can find a way to help you fixing your machine, and restore your confidence in Lenovo again. Do you mind to send a private message to me along with the details below?

Full Name
Machine Type Model
Machine Serial Number
Email address
Case number given by Lenovo care and call centre (if there is)

Hope this will help.
 
Thank you.Best regards,Cleo

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Hello Folks, This is my first post on this forum and wanted to share my very recent experience with you and see if anyone has  a suggestion or feedback. I recently purchased a new ThinkPad X220. I got it yesterday (9/1). When I opened the box, I found that the LCD screen is cracked (there is a crack that extends from the top to the bottom of the screen with a circle in the middle as if the liquid crystal is spilled). I contacted customer service right away, and was told that I need to submit pictures of the damage before they can help me. I spoke to a supervisor who promised me a call back at 10 AM today for further assistance. It is 12:10 noon (EST), and I am still waiting for that call. I emailed the sales person, who helped me purchase the machine, to see if she can help me get a refund, or replace the machine, or at lease replace the screen. I even emailed her pictures of the damaged screen, but .... NO RESPONSE! I just spent $1029 for a computer that I can't use, and no one at Lenovo cares to help me. Any idea what should I do next?! Thanks in advance. see this link for the damaged screen: http://www.flickr.com/photos/[email protected]/6106115589/in/photostream/  













Solved!

Go to Solution.

Answer:Damaged X220 Screen & Poor Lenovo Customer Service

Well I think it was unnecessary to circle it...





ThinkPad X220, I7 2620M, 8GB RAM, Intel 320 160GB SSD, IPS screen, USB 3.0, Bluethoot, Cam, Win 7 pro 64, BIOS: 1.17, Model: 4286-CTO, Fabrication date: 07/11

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Dear Lenovo Friends, I've purchased Thinkpad Yoga S1 with Windows 8.1 onboard.I've had an OS problem that leaded me to order Recovery DVDs via Lenovo Thinkpad Support in Poland (thanks, got disc set in 7 days).After reinstallation the WIndows 8.1 OS keeps saying my licence code embedded into BIOS is invalid and I can no longer activate the system. See the event log for sample try and fail on activation my system, please.----------------------------------Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System>  <Provider Name="Microsoft-Windows-Security-SPP" Guid="{E23B33B0-C8C9-472C-A5F9-F2BDFEA0F156}" EventSourceName="Software Protection Platform Service" />  <EventID Qualifiers="32768">1017</EventID>  <Version>0</Version>  <Level>2</Level>  <Task>0</Task>  <Opcode>0</Opcode>  <Keywords>0x80000000000000</Keywords>  <TimeCreated SystemTime="2015-01-09T20:02:04.000000000Z" />  <EventRecordID>1866</EventRecordID>  <Correlation />  <Execution ProcessID="0" ThreadID="0" />  <Channel>Application</Channel>  <Computer>n316-pc04</Computer>  <Security />  </System>- <EventData>  <Data>0xC004F069</Data>  <Data>9D6TC</Data>  <Data>?</Data>  <Data>?</Data>  &l... Read more

Answer:Yoga S1 Windows 8.1 Activation Disabled and poor (or no support from Lenovo at all).

Solved!Finally I've got another DVD recovery set from Lenovo. Now it works. Seems that the first DVD set was invalid . Regards, P.

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I got the laptop yesterday, looks and works great but guess what, it is missing power adapter. Could only use the laptop for 2 hours. Called customer service today, the guys tells me he cannot do anything, he needs to send the information to outlet warehouse and they will figure out what they will do and get back to me in 2-3 days .... Really ???  I just a damm adapter, why can't they ship me one and they should be trying to getting it to me overnight but instead I hear this,.... Very poor customer service. .....

Answer:Missing power Adapter - poor customer service - outlet order

so where did you get the laptop from? Lenovo themselves or from a third party retailer?

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Hi, I'm a new Lenovo user. I've always heard good things about ThinkPads and even though they're not made by IBM anymore, I decided to give them a try.  I received my E420s in the mail exactly 29 days ago. It was working fine until the other day, it would not turn on anymore without the power supply. The battery wasn't being detected, and there was no indication as to why this was. Presumably, this means that the backup battery is dead too. I brought it to the closest Lenovo repair shop, where the person at the counter told me that I should just return the laptop as it was so new, problems like this would occur in the future if they were happening now.  Frankly, at this point, I agree with him. I see no reason to stay with Lenovo. I'm not entirely pleased with my laptop, nor have I received stellar customer suport from Lenovo. Firstly, the order process was a nightmare, starting from mid-August. Somehow, Lenovo had "lost my credit card information" shortly after my placing the order, and had to get it from me again. It was a cat and mouse game of trying to get a hold of the customer service representative. Not only that, despite allegedly "losing" my information,  the first credit card charge had gone through! The rep couldn't understand why he couldn't make another charge on my credit card, but the proof was there. So I was charged twice, and to this date, it hasn't been resolved with my bank yet. I didn't receive my computer until mid-September, and my w... Read more

Answer:Battery no longer detected in less than one month old E420s, poor customer service

hey cherrypeel,apologies on what had happened to your unit, have you contacted Lenovo with regards to your unit yet? And have they mentioned anything ?if you could, do PM me the following :Name:Country:Mobile:Email:MTM [machine type model]:( To locate MTM - http://support.lenovo.com/en_US/FindProductNumber.page#find )Serial Number (S/N):Date of Purchase:Case/Order Number : (if any)Screenshot of Error(if applicable) : (upload it to a hosting site and paste the link here)Location of unit : Home / Repair Center (delete where appropriate)Description of issue :Troubleshooting Taken : (if any)





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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about a year ago i bought an HP dv6605us laptop.

i wasnt sold on vista so i un-installed it and put xp on.

found enough drivers to make it function but its not enough now. i need something that'll let me use the video out.

just incase i figured i'd leave the Vista recovery partition still on the computer.

i boot up the pc, hit f11 for system recovery....nothing.

is it not possible to "recover" vista through xp? its probably a stupid question lol.

i know this is the only place i'd find the best answers. thanks guys.
 

Answer:fed up with hp's lack of xp support

platonjk said:


is it not possible to "recover" vista through xp? its probably a stupid question lol.

i know this is the only place i'd find the best answers. thanks guys.Click to expand...

I found a possible answer for you on the HP web site.

http://forums13.itrc.hp.com/service...47627+1228402971074+28353475&threadId=1186994
 

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Question: Lack of HP Support

I have had so much stress after buying a brand new HP 250 G4 notebook! I've only had it a couple of months but since the start there have been browser and sound issues. Wish I'd got my  money back! I've spent hours on the phone to many HP customer support reps who have tried to fix the issues. I've even had my notebook sent off for repairs. When it was returned to me the sound issues had not been resolved despite the speakers having been replaced. I called HP again who then got me to install new drives. Issue still not fixed. My case has been kept open and I've not heard from any HP rep for a week. I know I'll have to call them! I'm fed-up and wouldn't recomment HP to anyone! Anyone else have any advice on how to get some decent support. My issue has been going on for two months! I'm based in the UK!

Answer:Lack of HP Support

@Regent

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

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