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How to remove the Mandiant U.S.A Cyber Security ransomware (Virus Removal Guide)

Question: How to remove the Mandiant U.S.A Cyber Security ransomware (Virus Removal Guide)

How to remove the Mandiant U.S.A Cyber Security ransomware (Virus Removal Guide):

Tried removal instructions but after scan by Kaspersky Rescue Disk and it stops at 1% scan and points to object: c:/msvcr70.dll. Can't find a way to quarantine or delete the file. It was an incomplete scan. Instructions also point to do updte but not working since I don't have internet access. I deleted it during one minute access to computer but did not make a difference.

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Preferred Solution: How to remove the Mandiant U.S.A Cyber Security ransomware (Virus Removal Guide)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: How to remove the Mandiant U.S.A Cyber Security ransomware (Virus Removal Guide)

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.

Please attach all report using button below. Doing this, you make it easier for me to analyze and fix your problem.

Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.


Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.
Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
In the Choose Recovery Tool menu select Command Prompt.
You will see a big black window with a blinking cursor (command prompt).

Access the notepad and identify your USB drive

In the Command Prompt please type in:

Code:
notepad
and press Enter.
When the notepad opens, go to File menu.
Select Open.
Go to Computer and search there for your USB drive letter.
Note down the letter and close the notepad.

Scan with Farbar Recovery Scan Tool

Once back in the command prompt window, please do the following:
Type in e:\frst64.exe and press Enter.
You need to replace e with the letter of your USB drive taken from notepad!
FRST will start to run. Give him a minute or so to load itself.
Click Yes to Disclaimer.
In the main console, please click Scan and wait.
When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

Transfer it to your clean machine and include it in your next reply.

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Aw geez.  My first time catching a virus and the tech guy at PCMRI said it's a REALLY bad one.  I followed their protocol to no avail. 
Here's what happened: 
- On internet
- Pop up from my anti-virus/anti-spyware - Symantec?  (I think it's by Norton) Shows a list of 6-8 "Trojan" viruses found - I think 2 were listed as quarantined, 1 was destroyed by deleting, and the others were being analyzed.
- Screen goes dark
- pop up appears asking me which video I want to use, drop down menu says webcam or webcam splitter.
- I close the pop-up by clicking the corner x
- Screen goes to the "FBI/Interpol Mandiant U.S.A. Cyber Security" with all of my location & computer info listed - yada, yada - that my computer has been frozen due to illegal child porn and that I had to pay a fee of $300 or risk immediate prosecution by FBI.  (Ads by Rite Aid, MoneyGram, Etc. kinda blew the scam.) HAHAHA!!
...Anyway
- Computer completely blocked me out.  Couldn't do a single thing except hard power down.
- Powered back up, logged on as usual, same screen came up and blocked out of all access.  Cntl/Alt/Delete functions wouln't work - except shut down.
- Tried to bring up in safe mode with network. Came to login screen again, and same thing happened.
 
HELP!  (a grateful thanks in advance!)
...MariosGirl
 

Answer:Remove Mandiant USA Cyber Security Ransomware

Hello MariosGirl I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the sam... Read more

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I tried using Hitman Pro on a USB drive to remove the virus but it would let me boot from the USB. Also tried getting in through Safe mode command prompt and safe mode networking but not much luck there getting anything to work. Whether I log in normally or through safe mode I end up getting just a black screen. I cannot even access my desktop icons. Help appreciated to get this virus off my computer.

Answer:How to Remove Mandiant U.S.A. Cyber Security Virus?

Any luck trying to bring up the Run box from Safe Mode?The Mandiant U.S.A. Cyber Security Ransomware virus seems to contain the ability to block tools from running properly.To that effect, let's see if RKill can paralyze that ability, and disarm it...Please press the Windows key and the R key at the same time.In the Run box, type: 
iexplore.exe http://www.bleepingcomputer.com/download/rkill/dl/10Click: OKRight-click on the downloaded RKill file and select: Run as AdministratorA black DOS box briefly flashes and then disappear. This is normal, and indicates the tool ran successfully.When the scan is done, Notepad opens with the RKill report.>> Please post the RKill report in your reply.Please note that Rkill does not actually remove The Mandiant U.S.A. Cyber Security Ransomware virus.After using RKill, please do not reboot your computer, as the malware re-launches if rebooted.If the above does not work, is there any shortcut on your Desktop for the Mandiant U.S.A. Cyber Security Ransomware?

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Can also be ICE Cyber Crime Center Ransomeware.
 
Easy solution.
 
If you can boot into safe mode, do a restore to an earlier restore point.
 
This worked for me on Win7 64 bit.

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I've removed the Madiant USA Cyber Security ransomware virus from a customer's PC twice now using the Hitman Pro flash drive, and it has returned yet again.
 
The PC is a eMachines Desktop with 160 GB HD, 2GB DDR memory, an AMD Athlon 2650e Processor, and running Windows Vista Home Basic.
 
The machine belongs to an older couple who from what I understand aren't exatcly computer "savvy."
 
Any suggestions?
 
 
Thanks in advance.
 
E
 
PS  If this isn't the correct area for this post, I apologize.
 

Answer:Mandiant USA Cyber Security Ransomware... !

Hello, As you are still having problems with your computer after following the GUIDE, then please follow the steps outlined in the topic linked below:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

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I have a machine infected with the Mandiant USA cyber security ransomware.  Need assistance to remove.
 
 

Answer:Mandiant USA cyber security ransomware

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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What is Microsoft Security Antivirus [Ransomware]?

Microsoft Security Antivirus is a piece of malware that locks Windows and forces victims to send an sms or call premium telephone numbers in order to get the activation code which unlocks the system. This trojan is promoted through the use of fake adult websites. Once you enter such a website you will be prompted to update you flash player in order to view adult online videos.

Am I infected?

This is a screenshot of this Ransomware Trojan :
Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

To remove Microsoft Security Antivirus :

1.Use the following codes to unlock your computer: 720194320Q or 77294738T

2. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

3. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

4. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is p... Read more

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I read the ICE Cyber Crime Center Ransomware Removal Guide posted by Lawrence Abrams on June 6, 2013.  I booted the HitmanPro program form a USB drive as directed and found one trojan file that was associated with FlashPlayer. Instructed HitmanPro to delete the suspicious file, then rebooted computer. Still infected with ICE Cyber Crime  Screen Locker.  Ran HitmanPro program again, but it did not find any other suspicious files.  Still cannot get past the ICE screen locker with normal boot-up.  What should I do next?
-pwt57
 

Answer:ICE Cyber Crime Center Ransomware Removal Guide

Hello pwt57 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", t... Read more

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I tried the Hijack This solution to remove this virus, and the Highjack this never opened over the virus. I tried going into Safe Mode, Safe Mode with Negtworking, and Safe Mode with prompt, and as soon as it started loading into the Safe Mode, the computer restarted back in Normal mode, allowing the virus to again take over the laptop. This is my son's computer he uses for school, and it is a Dell d630 with Windows Vista. I do not have nor can I find a Vista disc to reinstall the OS. I was told by Dell I would need to purchase Windows 7 or 8 and install that as an upgrade. Any suggestions?   
 
Mod Edit: Moved topic from Aii to Logs forum. ~bloopie

Answer:Mandiant USA Cyber Security Virus

I'll report this topic to appropriate helpers.
Hold on there....

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What is the South Yorkshire Police Ransomware virus?

The South Yorkshire Police virus is a fake warning that attempts to scare users into paying money to unlock their PC. This malware will prevent users from accessing the standard windows environment until payment is received. Do not make any payments as this infection can be removed.

This malware belongs to the Yorkshire Police ransomware family. Other aliases include:

West Yorkshire Police virus
North Yorkshire Police virus
Am I infected?

These are screenshots of this ransonware.

Infected users will also receive the following warnings:



Warning! Your computer has been locked.
The following violations were revealed:
Please wait. Your data is being verified. If you entered the correct code and pay the fine you will regain access to your computer. If you entered a wrong code, this message will reappear. If you entered a wrong code three times, the hard drive will be completely erased. your computer will be totally damaged and unusable. Your IP-address will be stored in our database. If you go with your IP address back to pornographic web pages, your case will be transferred to special department for further investigation!Click to expand...





Warning! Your Computer is locked for violating the law of Great BritainClick to expand...

<h1>How to remove the South Yorkshire Police virus (Removal Instructions)</h1>
Please note that this is a self-help guide, use at your own risk.

If you expe... Read more

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What is the FBI Anti-Piracy MoneyPak Ransomware virus?

FBI Anti-Piracy MoneyPak Ransomware (the FBI virus) is a fake warning that attempts to scare users into paying money to unlock their PC. This malware will prevent users from accessing the standard windows environment until payment is received. Do not make any payments as this infection can be removed.

Am I infected?

These are screenshots of this ransonware.





<h1>How to remove FBI Anti-Piracy MoneyPak Ransomware Virus (Removal Instructions)</h1>
Please note that this is a self-help guide, use at your own risk.

If you experience any problems completing these instructions or wish to have a staff member guide you, please start a new thread in our <a href="http://malwaretips.com/Forum-Malware-Removal-Assistance">Malware Removal Assistance</a> forum.

<h2>STEP 1 : Start your computer in Safe Mode with Networking</h2>

Remove all floppy disks, CDs, and DVDs from your computer, and then <>restart your computer</>.</li>
[*]<>Tap the "F8 key" continuously</> until you get the Advanced Boot Options screen.</li>
[*]On the Advanced Boot Options screen, use the arrow keys to <>highlight Safe Mode with Networking</> , and then <>press ENTER</>.

<br>
<img title="Safe Mode with Networking screen" src="http://malwaretips.com/images/removalguide/safemode.jpg" alt=&... Read more

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My laptop, (HP, Windows 7 with Norton Internet Security) was infected with the Mandiant U.S.A. Cyber Security on 7/15/2013 morning.  I have three user accounts, the only one that was affected is the Admin account.  The other two are fine. Once I log into the admin account, the screen goes white and then it shows the Mandiant U.S.A. Cyber Security screen.  I tried to reboot with safe mode, but the system restarts right away. I tried system restore for previous date, but after few minutes, I received "System Restore did not complete successfully. Your computer’s system files and settings were not changed. Details:System Restore failed to extract the file (D:\) from the restore point. An unspecified error occurred during System Restore. (0x8000ffff) You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method. For more information, see What is Recovery?" The other two accounts do not have admin privileges.  Do I need to disable Norton Internet Security to complete the system restore?  If so, how do I do this using the other accounts? Thank you*Moderator Edit: Moved topic from Windows 7 to the appropriate forum. ~ Queen-Evie*

Answer:Mandiant U.S.A. Cyber Security - HELP

Hello,if you can post a DDS log from this guide do so in the new topic per step 7.we should get a deeper look. Please follow this Preparation Guide and post in a new topic.Let me know if all went well.

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We've got the Mandiant US Cyber Security Malware. But I can't even boot into Safe Mode...the PC restarts into Regular Windows as it gets going into Safe mode.
We have Win7 Home Premium.
 
Can anyone offer some help, please?
Thanks,
Rickvv
 

Answer:Mandiant US Cyber Security Help?

 
Let's try something.
 
Power off the infected machine.
Remove the LAN-cable (so it doesn't get internet) from the infected machine.
Power on the infected machine, try to start it normally. 
 

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How can I remove this hack from my kindle fire? Please help.
 

Answer:mandiant usa cyber security

We cannot help with android or other mobile OS in this forum, which is for windows only
moved to other mobile devices
As far as I am aware the only way to remove this is reset the kindle to factory defaults
 

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MOD Edit: moved to proper forum for DDS logs ~~ boopmeNew Post, per instructions.  Mandiant USA Cyber Cecurity Ransomware keeps appearing on a Customer's Computer.  I have removed it twice and it contiues to reappear.  The PC is a eMachines EL1300G-01w Desktop with 160 GB HD, 2GB DDR memory, an AMD Athlon 2650e Processor, and running Windows Vista Home Basic. I have Run DDS scan and have logs. DDS Log:DDS (Ver_2012-11-20.01) - NTFS_x86Internet Explorer: 9.0.8112.16506Run by PatNBob at 21:02:10 on 2013-09-11Microsoft® Windows Vista™ Home Basic   6.0.6002.2.1252.1.1033.18.1790.506 [GMT -4:00].AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}SP: Spybot - Search and Destroy *Enabled/Outdated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}.============== Running Processes ================.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\nvvsvc.exec:\Program Files\Microsoft Security Client\MsMpEng.exeC:\Windows\system32\SLsvc.exeC:\Program Files\NVIDIA Corporation\Display\nvxdsync.exeC:\Windows\system32\nvvsvc.exeC:\Windows\System32\spoolsv.exeC:\Windows\system32\agrsmsvc.exeC:\Program Files\EMACHINES\eMachines Recovery Management\Service\ETService.exeC:\Program Files\CyberLink\Shared files\RichVideo.exeC:... Read more

Answer:Infected with Mandiant USA Cyber Security: Help

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/507512 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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I just logged onto my 6 day old laptop about an hour ago. I wasn't running for more than a minute when my screen shifted to a full screen with "Interpol" insignias and a notice "ATTENTION! Your computer has been blocked up for safety reasons listed below."
The reasons listed include downloading child porn, pirating music, video, warez [sic]. As you might imagine all of the cited reasons are bogus.
It advises that I can "unblock" my computer by paying a 300$[sic] penalty by MoneyPak at 7/11 or CVS or Rite Aid etc. it warns that the "penalty" must be paid within 48 hours or they'll me into the authorities.
Does anybody know what this is and how to resolve it?

Answer:Hacked by "Mandiant U.S.A. Cyber Security-FBI."

Mandiant U.S.A Cyber Security Ransomware Removal Guide
 
http://www.bleepingcomputer.com/virus-removal/remove-mandiant-usa-cyber-security-ransomware

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Hello,
I know I am new here, I was hoping someone might be able to help me remove this ransomeware virus. Its a nasty one that came from some simple browsing. It Is the one with ICE cyber crime center, It does not allow me into safe mode of any kind. I can get to the cmd prompt window from the computer repair but ive had little luck trying to shut it down. I have downloaded farbar scan removal tool and made the txt. files I was hoping someone might be able to show me which way to go now. I tried system restore and tried loading malwarebytes from the cmd prompt but to no avail. Please let me know if anyone can help thank you.

Answer:ICE cyber security virus- ransomware need help removing

ICE Cyber Crime Center Ransomware Removal Guide
 
http://www.bleepingcomputer.com/virus-removal/remove-ice-cyber-crime-center-ransomware

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I downloaded the software to a USB drive while in Safe Mode. I rebooted with the USB drive. Windows came up after I chose option 1. Then the Mandiant software locked up the computer just like it did while booting the normal way.
Thanks for the help

Answer:Hitman pro did not stop Mandiant Cyber Security

Welcome aboard
 
I'll report this topic to appropriate helpers.
Hold on there....

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My laptop, (HP, Windows 7 with Norton Internet Security) was infected with the Mandiant U.S.A. Cyber Security on 7/15/2013 morning.  I have three user accounts, the only one that is infected is the Admin account.  The other two are fine.
 
Once I log into the admin account, the screen goes white and then it shows the Mandiant U.S.A. Cyber Security screen.  I tried to reboot with safe mode, but the system restarts right away, again, this only happens under the Admin account.  The other two accounts do not have admin privileges. 
 
I ran DSS.exe, but was not able to generate dds.txt or attach.txt files.  I read on other posts run RSIT.  Below is the log from RSIT
 
Please note that log was created from one of the two (non-admin) users that have not been infected.
 
 
Logfile of random's system information tool 1.09 (written by random/random)
Run by Samir & Fairuz at 2013-07-18 22:33:24
Microsoft Windows 7 Home Premium  Service Pack 1
System drive C: has 18 GB (7%) free of 275 GB
Total RAM: 3894 MB (53% free)
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:33:33 PM, on 7/18/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16635)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\HP\Digital Im... Read more

Answer:Infected with Mandiant U.S.A. Cyber Security - Admin user only

My laptop, (HP, Windows 7 with Norton Internet Security) was infected with the Mandiant U.S.A. Cyber Security on 7/15/2013 morning.  I have three user accounts, the only one that is infected is the Admin account.  The other two are fine.
 
Once I log into the admin account, the screen goes white and then it shows the Mandiant U.S.A. Cyber Security screen.  I tried to reboot with safe mode, but the system restarts right away, again, this only happens under the Admin account.  The other two accounts do not have admin privileges. 
 
I ran DSS.exe, but was not able to generate dds.txt or attach.txt files.  I read on other posts run RSIT.  Below is the log from RSIT
 
Please note that log was created from one of the two (non-admin) users that have not been infected.
 
 
Logfile of random's system information tool 1.09 (written by random/random)
Run by Samir & Fairuz at 2013-07-18 22:33:24
Microsoft Windows 7 Home Premium  Service Pack 1
System drive C: has 18 GB (7%) free of 275 GB
Total RAM: 3894 MB (53% free)
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:33:33 PM, on 7/18/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16635)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\HP\Digital Im... Read more

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I've followed the directions from elsewhere on this site, attempting to remove Mandiant ransomware using Hitman. Everything seemed to be going smoothly, but then Hitman seemed to have stalled while scanning for fragments. I let that process run for over 24 hours, during which no change appeared on the screen. It had found several pieces of malware of assorted types, including Mandiant, but the "Next" button was grayed out.
 
I've tried twice. The third time, despite telling it to boot from the flash drive, it booted normally.
 
Not sure what to do next...

Answer:Using Hitman to Remove Mandiant Ransomware -- Sloooooooowww, Then Nothin'

Hello -
For more detailed help, please follow the instructions in the Preparation Guide starting at Step #6.
 

Post the requested logs to  Virus and Malware Removal Logs forum NOT here, for assistance by the Malware Response Team Experts.
 
If you are not able to follow the guide please just post a New Topic and describe your problems there -
 
Thank You -

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What is Security Tool?

Security Tool is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

These are some screenshots of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then click Finish.
If an update is found, it will download and inst... Read more

More replies
Relevance 88.15%

XP Security 2013 is a rogue security software which will report that malware has been detected on your computer in an attempt to scare you into buying this malicious software.
In reality, none of the reported issues are real, and are only used to scare you into buying XP Security 2013 and stealing your personal financial information.

As part of its self-defense mechanism,XP Security 2013 has installed a rootkit on your computer,which will disable the Windows Task Manager and will block you from running any program that could lead to its removal.

XP Security 2013 is a scam and you should ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.
Removal instructions for XP Security 2013 virus​This is a self-help guide, use at your own risk.
If you experience problems completing this guide, or the problem persists after following the instructions below or would like to have one of our staff members guide you through the process, please start a new thread in our Malware Removal Assistance forum.
STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

Press and hold the F8 key as your computer restarts.Please keep in mind that you need... Read more

More replies
Relevance 88.15%

What is Security Defender

Security Defender is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This are some screenshots of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2.Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Double-click Malwarebytes Anti-Malware-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then click Finish.
If an update is found, it will download and install the latest version.... Read more

More replies
Relevance 88.15%

What is Security Shield?

Security Shield is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This are some screenshots of this rogue.

[attachment=204]

[attachment=205]

[attachment=206]

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then ... Read more

More replies
Relevance 88.15%

What is Security Shield

My Security Shield is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This are some screenshots of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2.Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Double-click Malwarebytes Anti-Malware-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then click Finish.
If an update is found, it will download and install the latest version.
... Read more

More replies
Relevance 88.15%

What is PC Security 2011?

PC Security 2011 is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information

Am I infected?

These is a screenshot of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2.Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Double-click Malwarebytes Anti-Malware-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then click Finish.
If an update is found, it will download and install the latest version.


O... Read more

More replies
Relevance 86.92%

XP Home Security 2013 is a rogue security software which will report that malware has been detected on your computer in an attempt to scare you into buying this malicious software.
In reality, none of the reported issues are real, and are only used to scare you into buying XP Home Security 2013 and stealing your personal financial information.

As part of its self-defense mechanism,XP Home Security 2013 has installed a rootkit on your computer,which will disable the Windows Task Manager and will block you from running any program that could lead to its removal.

XP Home Security 2013 is a scam and you should ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.
Removal instructions for XP Home Security 2013 virus​This is a self-help guide, use at your own risk.
If you experience problems completing this guide, or the problem persists after following the instructions below or would like to have one of our staff members guide you through the process, please start a new thread in our Malware Removal Assistance forum.
STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

Press and hold the F8 key as your computer restarts.Please k... Read more

More replies
Relevance 86.92%

XP Total Security 2013 is a rogue security software which will report that malware has been detected on your computer in an attempt to scare you into buying this malicious software.
In reality, none of the reported issues are real, and are only used to scare you into buying XP Total Security 2013 and stealing your personal financial information.

As part of its self-defense mechanism,XP Total Security 2013 has installed a rootkit on your computer,which will disable the Windows Task Manager and will block you from running any program that could lead to its removal.

XP Total Security 2013 is a scam and you should ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.
Removal instructions for XP Total Security 2013 virus​This is a self-help guide, use at your own risk.
If you experience problems completing this guide, or the problem persists after following the instructions below or would like to have one of our staff members guide you through the process, please start a new thread in our Malware Removal Assistance forum.
STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

Press and hold the F8 key as your computer restarts.Ple... Read more

More replies
Relevance 86.92%

What is Internet Security 2011?

Internet Security 2011 is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information

Internet Security 2011 belongs to the same family of rogue programs as:
Antivirus 2010
Antivirus 2010 Security Center
Am I infected?

These are some screenshots of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here

NOTE: Due to the complexity of this removal, if at any point you feel uncomfortable proceeding, please ask for help here. Also, use this guide at your own risk. We at MalwareTips can't be held accountable for any mishap or damage you have caused to your system by following this guide. The first step of the removal can be dangerous and can cause your system to by unbootable. As a result, if you have never used the Recovery Console before and don't have your windows CD, please start a thread here.

1. Pleas go in to Recovery Console.

For XP, instructions can be found here.
For Vista, instructions can be found here.

Once you are in the recovery console, type the following commands:

dir c:\windows\system32\drivers\ and press Enter. This will list out all the dri... Read more

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Relevance 86.92%

Remove Security Sphere 2012 (Uninstall Guide)​

What is Security Sphere 2012 ?

Security Sphere 2012 is a fake system security software that is considered a rogue program.
Rogues are malicious programs that cyber criminals use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information.
As this program is a scam do not be scared into purchasing the program when you see its alerts. You are strongly advised to follow our removal instructions below.

Am I infected with Security Sphere 2012 ?

This is how the main screen of Security Sphere 2012 looks:

Other images for Security Sphere 2012 :


Security Sphere 2012 Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

STEP 1 : Start your computer in Safe Mode with Networking
Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Do one of the following:
If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
If your computer has more than one operating system, use the arro... Read more

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Relevance 86.92%

What is Security Solution 2011?

Security Solution 2011 is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This are some screenshots of this rogue.

[attachment=307]

[attachment=308]

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then clic... Read more

More replies
Relevance 86.1%

Vista Total Security 2013 is a rogue security software which will report that malware has been detected on your computer in an attempt to scare you into buying this malicious software.
In reality, none of the reported issues are real, and are only used to scare you into buying Vista Total Security 2013 and stealing your personal financial information.

As part of its self-defense mechanism,Vista Total Security 2013 has installed a rootkit on your computer,which will disable the Windows Task Manager and will block you from running any program that could lead to its removal.

Vista Total Security 2013 is a scam and you should ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.
Removal instructions for Vista Total Security 2013 virus​This is a self-help guide, use at your own risk.
If you experience problems completing this guide, or the problem persists after following the instructions below or would like to have one of our staff members guide you through the process, please start a new thread in our Malware Removal Assistance forum.
STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

Press and hold the F8 key as your comput... Read more

More replies
Relevance 86.1%

What is Personal Internet Security 2011?

Personal Internet Security 2011 is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This is a screenshot of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. This rogue adds a proxy server which prevents the user from accessing the internet. To remove this proxy server, start Internet Explorer. Under Tools, select Internet Options.

Select the Connections tab. Then click on LAN Settings.

Un-check the boxes under Proxy server if they are checked. This will remove the proxy server and allow you to use the internet again.

For Firefox users, go to Tools > Options > Advanced tab > Network > Settings > Select No Proxy

2. After getting rid of the proxy, restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

3. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not... Read more

More replies
Relevance 86.1%

I have attempted to remove the b.s. program using Malwarebytes guide without luck. I cannot run any internet windows with the virus in place and cannot update Malwarebytes without getting a 732 error. You guys have helped me before and you kick a$$. I appreciate any help you can give! Thanks

Answer:HELP! Cannot Remove Security Essentials 2010 using Malwarebytes Removal Guide

I'm sure I've probably posted this in the wrong place.Sorry

10 more replies
Relevance 86.1%

What is Security Essentials Ultimate Pack ?

Security Essentials Ultimate Pack is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This is a screenshot of this rogue.

[attachment=394]

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then cli... Read more

More replies
Relevance 85.69%

Hello.  I tried the self-help removal guide for the ICE Cyber Crime Center Ransomware on my Windows XP 32-bit.  I did all the steps up to the one that says the Hitman Pro should automatically start 15-20 seconds after the lockscreen appears.  I waited for 30 minutes and the Hitman Pro never started.  I booted from the USB where the files were downloaded to and got the Kickstart black and white screen and pressed 1.  Windows loaded, the lock screen appeared and that's where it is stuck.  I can't install anything or even click anything so I can't install the DDS to get the logs for you.  What should I do?  No safe modes work at all.  Note:  This computer has Credent Encryption software on it, in case that matters.

Answer:ICE Cyber Crime Removal Guide Did Not Work - HELP!

We are going to try System Restore to restore the system prior to the infection.Depending on your Windows version.Windows XPOption 1.Step 1: Use F8 to Boot to SafeMode With Command PromptStep 2: Use ctrl/alt/del (keys) to get task manager openedStep 3: choose file and create new taskStep 4: Then Navigate to:C:\windows\system32\restore\rstrui.exe and press Enter and press Enter (double click rstrui.exe) and press Enter (double click rstrui)Step 5: Restore Computer to a Date you know you were virus freeStep 6: Run MalwarebytesOption 2.Step 1: Use F8 to Boot to SafeMode With Command PromptAt the command prompt type in: rstrui.exe

14 more replies
Relevance 85.28%

What is "Microsoft Security Essentials ENHANCED PROTECTION MODE" ?

"Microsoft Security Essentials ENHANCED PROTECTION MODE" is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This is a screenshots of this rogue.

[attachment=663]

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)
1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advanced Boot Options. Use the arrow keys and select Safe Mode with Networking .
2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes&#... Read more

More replies
Relevance 83.23%

XP Anti-Virus 2013 is a rogue security software which will report that malware has been detected on your computer in an attempt to scare you into buying this malicious software.
In reality, none of the reported issues are real, and are only used to scare you into buying XP Anti-Virus 2013 and stealing your personal financial information.

As part of its self-defense mechanism,XP Anti-Virus 2013 has installed a rootkit on your computer,which will disable the Windows Task Manager and will block you from running any program that could lead to its removal.

XP Anti-Virus 2013 is a scam and you should ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.
Removal instructions for XP Anti-Virus 2013 virus​This is a self-help guide, use at your own risk.
If you experience problems completing this guide, or the problem persists after following the instructions below or would like to have one of our staff members guide you through the process, please start a new thread in our Malware Removal Assistance forum.
STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

Press and hold the F8 key as your computer restarts.Please keep in mind tha... Read more

More replies
Relevance 82.41%

I'm not giving you my Sysinfo because the problem is on a cousin's laptop. i want to know how to help him. The ransom screen is all I get. How do I get around it to get rid of the virus? thanks
 

More replies
Relevance 82.41%

Windows Premium Defender is a rogue security software which will report that malware has been detected on your computer in an attempt to scare you into buying this malicious software.
In reality, none of the reported issues are real, and are only used to scare you into buying Windows Premium Defender and stealing your personal financial information.

As part of its self-defense mechanism,Windows Premium Defender has installed a rootkit on your computer,which will disable the Windows Task Manager and will block you from running any program that could lead to its removal.

Windows Premium Defender is a scam and you should ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.
Removal instructions for Windows Premium Defender virus​This is a self-help guide, use at your own risk.
If you experience problems completing this guide, or the problem persists after following the instructions below or would like to have one of our staff members guide you through the process, please start a new thread in our Malware Removal Assistance forum.
STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

Press and hold the F8 key as your computer re... Read more

More replies
Relevance 82.41%

Windows Virtual Firewall is a rogue security software which will report that malware has been detected on your computer in an attempt to scare you into buying this malicious software.
In reality, none of the reported issues are real, and are only used to scare you into buying Windows Virtual Firewall and stealing your personal financial information.

As part of its self-defense mechanism,Windows Virtual Firewall has installed a rootkit on your computer,which will disable the Windows Task Manager and will block you from running any program that could lead to its removal.

Windows Virtual Firewall is a scam and you should ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.
Removal instructions for Windows Virtual Firewall virus​This is a self-help guide, use at your own risk.
If you experience problems completing this guide, or the problem persists after following the instructions below or would like to have one of our staff members guide you through the process, please start a new thread in our Malware Removal Assistance forum.
STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

Press and hold the F8 key as your computer re... Read more

More replies
Relevance 81.59%

I have adsupplyad Malware on my computer but cannot seem to get rid of it. I followed all of the steps as laid out in this thread:

Remove Underlined Words Pop-up Ads (Virus Removal Guide) http://malwaretips.com/blogs/underlined-words-popup-ads-removal/

but the problem still persists. I also tried to manually delete some suspicious programme files from my C: that came up in the various malware scanner results but the problem still remains. Adwcleaner and Malwarebytes do not show any suspicious programmes or files but I still have the problem on my browser (firefox). Any suggestions?
 

Answer:Remove Underlined Words Pop-up Ads (Virus Removal Guide) - Didn't work

Helllo,

My name is Argus and and I will be helping you with your computer problems.

Before we begin, please note the following:

I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.
The logs can take some time to research, so please be patient with me.
Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
Instructions that I give are for your system only!
Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not be able to help you if you do not follow my instructions.


Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled befor... Read more

7 more replies
Relevance 81.59%

I have the "ICE Cyber Crime Center Ransomware" Virus and read the removal instructions
Booted up the iffected computer as requested with a USB drive, ran the HitmanPro software
and after it ran I noticed it did not find the "ICE" virus, I closed it and rebooted and
the "ICE Cyber Crime Center Ransomware" Virus is there again.
Please help
philip
 
 

Answer:I have the "ICE Cyber Crime Center Ransomware" Virus

Hello philipwk I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same"... Read more

3 more replies
Relevance 81.18%

Just got hijacked by ransomware on Chrome, Win7 Pro (64 bit).
 
I was unable to close all chrome processes in task manager. More kept opening and there were a lot.
So that suggestion in the tutorial doesn't work with all versions of the ransomware.
 
What did work was rebooting and deleting the chrome files that logically contained the link to the malware.
 
I know the mods are very careful about giving correct advice, so I won't say which files.  And hope updated instructions turn up in a revision of this topic.

More replies
Relevance 81.18%

computer goes to FBI Cybercrime Division home screen and I can not access anything on my pc.
I do have a notebook laptop that I am using for this website.
I have an 8G USB drive that has hitmanpro on it but since my laptop(32bit) and pc(64bit) are not the same bit I can not run it on my laptop to update it.
also i do not know how to boot my pc from usb drive.  so what i have tried is to use command prompt under System Recovery tool to run hitmanpro install kickstart. it completes, i agree to the terms and hit next.
i select "no, i only want to preform a one-time scan to check this pc"
hit next
and now it says "no internet connection ...
waiting for internet connection.
 
 
That's where i am,
i am stuck and need help
\
Thankyou, sparky494
 
 

Answer:FBI Cybercrime Division Ransomware Removal Guide

I started the pc in safe mode with command prompting opened notebook selected right clicked c drive scan with malwarebytes. 
 
malware bites found two threats and quarantined  them and prompted to restart. 
i restarted normally and ran a quick scan in malwarebytes it again found two threats i deleted them and restarted normally i again ran malwarebytes and it found 1 threat Trojan.ransom and i deleted.

8 more replies
Relevance 80.36%

I have a pc infected with this virus.  It is an older machine, running xp and with only 1 GB of memory.  I followed the removal guide, as follows:
- downloaded Hitman Pro and creating a HitmanPro kickstart USB drive using another pc
- inserted usb drive in infected computer and powered up.
- at boot menu chose USB drive
- when Boot Options appeared, i entered the number "1" on the keyboard as instructed
- Booting continued and I saw the following on the screen:
                     Hitman Pro.Kickstart booting
                     MBR Read
- Windows came up, I chose the infected user
But once the FBI notice comes on the screen, I never get the Hitman Pro screen where I am supposed to click on next, or the screen where I opt for a one-time only scan.  However, it DOES seem to be doing something - it "sounds" like something is processing and the hard drive light is blinking . . .  Could it have skipped those steps because this software was used on this pc before?  (I don't know if it has but it is possible.)  Or has the malware figured a way to thwart Hitman Pro?  I am wondering if I should turn off my machine and try again, or just let it run.  This machine normally takes several hours to do a full scan.  .  Any advice provided will be appreciated.
 
Thanks,
 
Dinx

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Relevance 78.72%

Hi,I have tried many ways to get rid of some Malware that has only recently infected my PV. I hope someone can help me as this is my work PC and I need to plug back into my office network in a few days, but think this would be a bad idea at the moment.The problem first showed itself by insisting I had many viruses etc, and I should install Internet Security 2010. I have installed Malware Bytes removal tool, and installed as instructed. It found the above, said it was removed, but still it appears to exist, although the name of the infection has changed a few times, and is currently redirecting my brower to a similar page to the above malware. A popup now shows that I should install Cyber Security to remove the infections. This is obviously another malicious antivirus/malware program.I have McAfee Enterprise installed (which I can't seem to disable)I have also run SuperAntiSpywarePlus, which did the trick removing a similar problem about a year ago on a different PC. However, although this program also finds problems, and supposedly removes t5hem, the problem is still there.Please help. I have shown Hijackthis log below.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:58:42 PM, on 29/12/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16945)Boot mode: NormalRunning processes:C:\windows\system32\csrss.exeC:\windows\system32\winlogon.exeC:\windows\system32\services.exeC:\windows\... Read more

Answer:Cyber Security removal; Malware removal not working

Hi,I have tried everything I know of to remove this pesky piece of malware. It seems to keep changing names, starting out as Internet Security 2010, and redirecting me on a google search to a webpage trying to convince I was riddled with viruii and malware, and then trying to sell me thier software, which is really just a scam. I ended up here after a few days of tearing my hair out, almost beaten. I went through the tutorials, but unfortunately that was before I fired off a post in desperation. Please delete my previous post, as I have now followed the suggested path, and run the utilities to help diagnose my problems. The resulting files are attached.Please help. I hope the files uploaded can provide an insight into whats happening.Apologies for jumping right in and posting a Hijackthis log before I had read the tutorials.ntents belowDDS.txt contents pasted belowDDS (Ver_09-12-01.01) - NTFSx86 Run by Greg.Middleton at 15:30:23.26 on Tue 29/12/2009Internet Explorer: 7.0.5730.13Microsoft Windows XP Professional 5.1.2600.2.1252.61.1033.18.3063.2330 [GMT 9.5:30]AV: VirusScan Enterprise + AntiSpyware Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}============== Running Processes ===============C:\windows\system32\svchost -k DcomLaunchC:\windows\system32\svchost -k rpcssC:\windows\Syst... Read more

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Relevance 78.31%

What is "Windows Security Alert"?

"Windows Security Alert" is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This are some screenshots of this rogue.

[attachment=149]

[attachment=150]

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)
1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advanced Boot Options. Use the arrow keys and select Safe Mode with Networking .
2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes&#... Read more

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Relevance 77.9%

After doing a system restore and before eventually being locked out of the desktop, the ransomware ICE cyber internet crime virus was evident. I can not boot into windows normaly, safe mode, safe mode with networking, system restore, system image (not an option), booting from hitmanpro kickstart results in an endless loop. I can acess command prompt and have downloaded FRST64.exe to a flashdrive and have attatched the log to this post. Currently I am using an imac as I dont have another PC. Please advise.
 

Answer:trick or ransomware treat; can only use command prompt, please advise. ICE cyber crime virus.

Fixlist.txt
 

5 more replies
Relevance 77.49%

MS Removal Tool is a rogue software. It restricts you from accessing your desktop. You cannot start Task Manager, and you cannot open Internet Explorer or any other programs. This situation is the result of malware (a variant of Win32/Winwebsec) that is infecting your computer.
To remove the MS Removal Tool, follow the steps below: Boot your computer into Safe Mode.
Windows XP and Windows Vista:Start your computer and press and hold the F8 key.A Windows Advanced Options menu will appear. Use your arrow keys to scroll to Safe Mode and click the Enter key.Click the Start button, and then click Run.Type cmd then click OK. A black command prompt window will appear.Locate the affected directories:
Windows XP:Type cd c:\Documents and Settings\All Users\Application Data\ and press the Enter key.Type dir and press the Enter key.
Windows Vista:Type cd c:\ProgramData\ and press the Enter key.Type dir and press the Enter key.Type c:\Users\All Users\ and press the Enter key.Type dir and press the Enter key.Scroll through the list to find directories with random names that contains 18 characters. For example: cHl08200gMhHd08200 , pJg08200fBmPl08200.Type rd /s /q <random name>, and then press the Enter key. Replace <random name> with the 18 character name. Repeat this step for each random name you find.Type reg delete hkcu\software\microsoft\windows\currentversion\run once /v <random name> /f, and then press the Enter key. Replace <random name> with the 18 cha... Read more

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Relevance 77.49%

Sunday morning I got infected with the Mandiant Ransomware virus. Got it by stupidly clicking a comments link on YouTube of all places! But my computer was NOT totally locked up.
 
My computer: a Dell Latitude laptop, running XP Home Version, with Office 2003. I surf using Firefox, exclusively.
 
I surf the net with a limited authority User account, and have separate Administrator (unlimited) and Guest (also limited) accounts. The virus did NOT activate on boot; it only activated and froze the screen when I accessed my User account. So I was able to go into my Guest account and research the problem.
 
I found many solutions, both written out step-by-step and on YouTube.
 
Most of them involved booting in Safe Mode with Command Prompt and deleting two files under the "Users" directory. I could not find a Users directory. My system has "All Users" instead. I think these fixes were designed for Windows 7 systems.
 
Also, I could NOT find the two suspicious files, anywhere (using Administrator with setting for showing ALL files. They were probably named something else. (???)
 
I also found a piece of software called Hitman.  I downloaded Hitman on my wife's laptop, created a boot thumbdrive, and booted my system from it. The computer started normally. Then I activated my User account, and the virus activated, freezing the screen. The Hitman screen did NOT come up.
 
I got the impression that Hitman is designed to work with systems that do N... Read more

Answer:Is my infection of Mandiant Ransomware REALLY dead?

Can you post the logs of Malwarebytes and the other tools you used?

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Relevance 76.26%

So our computer was recently apparently infected by some Ransomware claiming to be Mandiant or something like that.  After managing to stop the browser - I did a malwarebytes full scan.  Nothing turned up.  I was still able to use Chrome and everything else.  I shut the computer down.  It started up normally.  No ransomware appearing anywhere.  Just to be safe, I did another scan with malwarebytes, and again found nothing.
 
I'm somewhat paranoid, because I'm confused that malwarebytes didn't find anything, but given that no ransomware popped up, the computer should be fine, right?  Not infected, I mean.  Nothing is acting up.  But again, I'm kind of paranoid about this sort of thing.  It doesn't take X# of hours to pop up does it?  The lock would start right away if I was infected?  And Malwarebytes should detect it too?
 
I'm running Windows 7 Professional 64bit for the record.  

Answer:Mandiant Ransomware Question - Does it strike immediately?

G'day Sylar,
 
Have a read HERE
 
I have never experienced ransomeware of any kind, but i would imagine it would be immediate...that would be logical.
 
However, if your paranoia wont leave you alone, follow Grinler's instructions on the latter half of that page to set your mind at ease.
 
Good Luck.

1 more replies
Relevance 75.03%

Hi,My sister has been 'infected' with Cyber Security, I've tried everything I know to try and remove it but I can't get rid of it. It won't let me uninstall it through Add and Remove Programms and I can't get her laptop to boot up in Safe Mode to try it that way.Packard Bell Easy Note - XPAny suggestions please.Regards, Chris.

Answer:How do you remove Cyber Security?

I have not used this, nor do I know what it costs, but this does purport to remove Cyber Security ...click here

6 more replies
Relevance 75.03%

I am trying to remove a virus from a toshiba staellite laptop with vista on it. It had CyberSecurity that wasn't registered. It got a virus and now I can't get AVG to run because cybersec is still there.It's not listed in add-remove programs. How do I make it go away? Thanks, Tony rolleyes
 

Answer:I cant remove Cyber Security

Hey Tonyrush if you have a virus You need to run the Read & Run Me first in the the malware forum http://forums.majorgeeks.com/showthread.php?t=35407 and post your logs and they will take care of you there.
BT
 

5 more replies
Relevance 74.21%

I accidently installed Cyber-security. When we tried to remove it, a page pops up telling us to buy the product because the computer's infected. We tried to remove the cyber-security the way the website describes, but it didn't work. Going through the procedure a second time nothing showed up, but the cyber security pop ups keep coming up and the shield is still next to my clock... in fact, yesterday a second shield turned up after restarting the computer. PLEASE HELP.

DDS (Ver_09-10-13.01) - NTFSx86
Run by Katie at 21:34:40.67 on Tue 10/13/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.385 [GMT -5:00]

AV: Norton 360 *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Nero&... Read more

Answer:Infected by Cyber Security: Looks like it multiplied after 1st removal attempt

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Relevance 73.39%

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No inp... Read more

Answer:Virus removal/remove Total Security

Due to lack of feedback, this topic is now closed.

If you are the original topic starter and you need this topic re-opened, please send me a PM.

Everyone else, please start a new topic.

2 more replies
Relevance 72.16%

What is MS Removal Tool?

MS Removal Tool is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This is a screenshots of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then click Finish.
If an update is found, it will download an... Read more

More replies
Relevance 72.16%

Dear Sirs. I need help I followed instructions on this site to unblock pc from ice cyber crime virus removal but the reboot using a USB with hit an pro does not work , please advice.
Thank you

Answer:Ice cyber crime virus removal.

Hello, Conejo123.
My name is etavares and I will be helping you with this log.
 
Here are some guidelines to ensure we are able to get your machine back under your control.
 
Please do not run any unsupervised scans, fixes, etc.  We can work against each other and end up in a worse place.
Please subscribe to this topic if you have not already done so.  Please check back just in case, as the email system can fail at times.
Just because your machine is running better does not mean it is completely cleaned.  Please wait for the 'all clear' from me to say when we are done.
Please reply within 3 days to be fair to other people asking for help.
When in doubt, please stop and ask first.  There's no harm in asking questions!

 
 
 
Step 1
 
 
What version of windows are you running?  The answer will tell us which of our tools will work.
 
etavares

3 more replies
Relevance 71.34%

Hello, I have a computer that was infected with this virus.  I have tried unsuccessfully to run anti-malware and also tried a Kaspersky rescue disk start up as well.  Nothing has worked so far and I cannot even run Windows in safe mode.  I have an HP computer with Windows XP 32-bit.  Please let me know if there's anything more I can do to get rid of this virus.  Thanks.Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum.~ Animal

Answer:ICE Cyber Crime Center - Virus Removal

You don't specify if you have followed this guide so I will add it: ICE Cyber Crime Center Ransomware Removal Guide

11 more replies
Relevance 70.52%

Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:55:13 PM, on 11/10/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18319)Boot mode: NormalRunning processes:C:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Program Files\CSec\cs.exeC:\Windows\System32\hkcmd.exeC:\Windows\System32\igfxpers.exeC:\Windows\RtHDVCpl.exeC:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\Toshiba\Power Saver\TPwrMain.exeC:\Program Files\Toshiba\SmoothView\SmoothView.exeC:\Program Files\Toshiba\FlashCards\TCrdMain.exeC:\Windows\system32\igfxsrvc.exeC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\Toshiba\ConfigFree\NDSTray.exeC:\Program Files\Toshiba\TOSHIBA Service Station\TSS.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exeC:\Windows\freddy73.exeC:\Windows\pp12.exeC:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exeC:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeC:\Windows\ehome\ehtray.exeC:&#... Read more

Answer:Cyber Security Ati-virus and who knows what else!

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No inp... Read more

2 more replies
Relevance 70.52%

It appears one of my company's computers has been infected by the Cyber Security virus. I tried to remove everything to the best of my ability using the directions given at http://www.bleepingcomputer.com/virus-removal/remove-cyber-security and using Malwarebytes' Anti-Malware. Unfortunately, we are still having issues using Internet Explorer (or even Firefox). Specifically, it will not always work, especially if you try to bring up sites like Microsoft or any other places that will help with removing viruses (e.g., Panda Security). I've tried all that I can think of on my own but to no avail. Is this a sign that Cyber Security hasn't been completely removed or is it infected with another virus? Below is that computer's HiJack Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:20:16 AM, on 11/24/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\sYSteM32\SvchOst.eXE
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\sys... Read more

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Relevance 70.52%

I checked OTL log but I cannot get to internet to run this log
 

Answer:FBI cyber security virus

Hi ghdeaver and welcome to MalwareTips!

I'm Fiery and I would gladly assist you in removing the malware on your computer.

Before we start:

Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
The absence of symptoms does not mean your PC is fully disinfected.
If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

<hr>
Download Farbar Recovery Scan Tool from the below link:
<ul><li>For 32 bit systems download <a title="External link" href="http://download.bleepingcomputer.com/farbar/FRST.exe" rel="nofollow external"><>Farbar Recovery Scan Tool</></a> and save it to a USB... Read more

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Relevance 70.11%

What is Palladium Pro?

Palladium Pro is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

These are some screenshots of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2. If you reach the Palladium Pro screen, press Ctrl, Alt and Del to bring up Task Manager. Find Palladium.exe, highlight it and click End Process

Next, click File > New Tasks. When a box appears, type explorer.exe and press OK.

2. Download this file to your Desktop and run it. Allow the data to be merged if there is a pop-up.

3. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

4. Download Malwarebytes' Anti-Malware to yo... Read more

More replies
Relevance 70.11%

What is WinHDD?

WinHDD or Hard Drive Diagnostic is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information

WinHDD belongs to the same family of rogue programs as:
Hard Drive Diagnostic
HDD Plus
HDD Repair
HDD Rescue
Smart HDD
Check Disk

Am I infected?

These are some screenshots of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2.Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)
3. Download Malwarebytes' Anti-Malware to your desktop.

Double-click Malwarebytes Anti-Malware-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malwa... Read more

More replies
Relevance 70.11%

What is *dayoftheweek.com?

*dayoftheweek.com is a dangerous search hijacker virus (DNS hijacker) that alters the Windows HOSTS file and registry to hijack Firefox, Explorer and other internet browsers. If your computer is infected with Search Redirect Virus it will take you to fake websites 2 or 3 times after you click on a Google / Yahoo / Bing listing, as well as loading up a series of false popups to try and sell you some fake products. *dayoftheweek.com is a serious security and privacy risk that can steal credit card information and change important Windows registry files.
You are strongly advised to follow our removal instructions below.
Am I infected?
This is how the main screen of the rogue application looks:

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

STEP 1 : Start your computer in Safe Mode with Networking
Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Do one of the following:
If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then ... Read more

Answer:How to remove *dayoftheweek.com (Removal Guide)

Informational guide, Surely to help someone one day when they have this infection. Thanks.
 

3 more replies
Relevance 70.11%

What is ZeroVaccine?

ZeroVaccine is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This is a screenshots of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then click Finish.
If an update is found, it will download and instal... Read more

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Relevance 70.11%

What is MACDefender?

MACDefender is a fake system security software that that targets Mac OS users and is considered a Rogue.
Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This are some screenshots of this rogue.

[attachment=194]

[attachment=195]

Removal Instructions
Open Applications > Utilities > Activity Monitor and terminate processes linked to MACDefender.

Delete MACDefender from the Applications folder

Check System Preferences > Accounts > Login Items for MACDefender items.

Run a Spotlight search for "MACDefender" to check for any associated files and if any remove them.

Download Sophos Anti-Virus for Mac and run a full system scan.

Tehnical details :

Code:

Associated files :
/Application/MacDefender.app/
/Application/MacDefender.app/Contents
/Application/MacDefender.app/Contents/Info.plist
/Application/MacDefender.app/Contents/MacOS
/Application/MacDefender.app/Contents/Resources
/Application/MacDefender.app/Contents/MacOS/MacDefender
/Application/MacDefender.app/Contents/PkgInfo

 

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What is HDD Tool?

HDD Tool is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information

HDD Tool belongs to the same family of rogue programs as:
WinHDD
Hard Drive Diagnostic
HDD Rescue
HDD Repair
Smart HDD
Check Disk

Am I infected?

These are some screenshots of this rogue.


Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2. Download Malwarebytes' Anti-Malware to your desktop.

Double-click Malwarebytes Anti-Malware-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then click Finish.
If an update is found, it will download and install the latest version.


Once the program has loaded, select Perform quick scan, then click Scan.
When the scan is complete, click OK, then Show Results to view the results.

Be sure that everything is Checked (ticked) and click on Remove Selected.
Reboot your computer if p... Read more

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What is AntiVira Av?

AntiVira Av is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information

Am I infected?

These is a screenshot of this rogue.


Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. This rogue adds a proxy server which prevents the user from accessing the internet. To remove this proxy server, start Internet Explorer. Under Tools, select Internet Options.

Select the Connections tab. Then click on LAN Settings.

Un-check the boxes under Proxy server if they are checked. This will remove the proxy server and allow you to use the internet again.

For Firefox users, go to Tools > Options > Advanced tab > Network > Settings > Select No Proxy

2. After getting rid of the proxy, restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

3. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link ... Read more

More replies
Relevance 70.11%

What is AntiMalware GO?

AntiMalware GO is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This is are some screenshots of this rogue.


Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. This rogue adds a proxy server which prevents the user from accessing the internet. To remove this proxy server, start Internet Explorer. Under Tools, select Internet Options.

Select the Connections tab. Then click on LAN Settings.

Un-check the boxes under Proxy server if they are checked. This will remove the proxy server and allow you to use the internet again.

For Firefox users, go to Tools > Options > Advanced tab > Network > Settings > Select No Proxy

2. After getting rid of the proxy, restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

3. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try anothe... Read more

More replies
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What is PrivacyClear?

PrivacyClear is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

These are some screenshots of this rogue.


<h1>How to remove PrivacyClear (Removal Instructions)</h1>
If you experience any problems completing these instructions, please start a new thread here

<h2>STEP 1 : Start your computer in Safe Mode with Networking</h2>

Remove all floppy disks, CDs, and DVDs from your computer, and then <>restart your computer</>.</li>

[*]<>Tap the "F8 key" continuously</> until you get the Advanced Boot Options screen.</li>

[*]On the Advanced Boot Options screen, use the arrow keys to <>highlight Safe Mode with Networking</> , and then <>press ENTER</>.
<br>
<img title="Safe Mode with Networking screen" src="http://malwaretips.com/images/removalguide/safemode.jpg" alt="[Image: Safemode.jpg]" width="539" height="292" border="0" /></li>
</ol>

<h2> Step 2: Download and run RKill</h2>
Download mirror 1 - Download mirror 2 - Download mirror 3

Save it to y... Read more

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What is Smart HDD?

Smart HDD is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information

Smart HDD belongs to the same family of rogue programs as:

WinHDD
Hard Drive Diagnostic
HDD Plus
HDD Repair
HDD Rescue
Check Disk

Am I infected?

These are some screenshots of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2.Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Double-click Malwarebytes Anti-Malware-setup.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwa... Read more

More replies
Relevance 70.11%

What is InfoKeeper?

InfoKeeper is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This is a screenshot of this rogue.

[attachment=245]

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then click Finish.
If an update is found, it will downlo... Read more

More replies
Relevance 70.11%

What is AntiVira Av?

AntiVira Av is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information

Am I infected?

These is a screenshot of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. This rogue adds a proxy server which prevents the user from accessing the internet. To remove this proxy server, start Internet Explorer. Under Tools, select Internet Options.

Select the Connections tab. Then click on LAN Settings.

Un-check the boxes under Proxy server if they are checked. This will remove the proxy server and allow you to use the internet again.

For Firefox users, go to Tools > Options > Advanced tab > Network > Settings > Select No Proxy

2. After getting rid of the proxy, restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

3. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it d... Read more

More replies
Relevance 70.11%

What is Antivirus .NET?

Antivirus .NET is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information

Am I infected?

These is a screenshot of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)
1. This rogue adds a proxy server which prevents the user from accessing the internet. To remove this proxy server, start Internet Explorer. Under Tools, select Internet Options.

Select the Connections tab. Then click on LAN Settings.

Un-check the boxes under Proxy server if they are checked. This will remove the proxy server and allow you to use the internet again.

For Firefox users, go to Tools > Options > Advanced tab > Network > Settings > Select No Proxy

2. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advanced Boot Options. Use the arrow keys and select Safe Mode with Networking .
3. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(Do not reboot y... Read more

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Relevance 69.7%

Tip ST04-016
From
National Cyber Alert System Cyber Security US-CERT Cyber Security Tip ST04-016 -- Recognizing and Avoiding Spyware
. On the above link you wil learn:
What is spyware?
How do you know if there is spyware on your computer?
How can you prevent spyware from installing on your computer?
How can you prevent spyware from installing on your computer?
How do you remove spyware? .

Answer:Tip: National Cyber Alert System Cyber Security Tip ST04-016

Attached Poll to this Thread

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Relevance 69.7%

I fell victim to the cyber security moneypak virus. I wasn't able to get access by safe mode or any of the other options. It would start safe mode for just a second then restart over and over. I tried the option of not restarting upon system failure, but that didn't work either. I downloaded anvisoft rescue disk to a usb flash drive from another computer and it seemed to have removed the virus, but now I have a white screen that loads over top of my desktop. It shows the desktop for about 1 or 2 seconds before the white screen takes over. It also shows it briefly when I shut down. Anyone have any ideas on how I might remove this, or is it even removeable. I have a dell laptop, windows 7 upgraded from vista 32 bit. I inherited it from my son when he went Mac. He has no idea where the original disc is or if it still exist.
 

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About two weeks ago whilst my son was looking for some images on the google site (not that google is in any way implicated here) a box popped up on the screen saying we had a virus called Cyber Security.  It outlined that there was a solution and of course when you followed those links the upshot was you had to pay for a download to fix it.Luckily we'd heard a segment on bbc radio about this virus and ignored it and started to hunt down a fix ourselves.After a number of what appear to be false starts (ie scans that tell you the virus is there but then demanding money to put it right!) and another reference to the bbc we found you guys.I've worked through the malware removal guidance and have hopefully correctly posted the three relevant logs below.It would appear that the "cyber security" rogue has now been removed but I'm following your advice and posting anyway - hope that's right and I look forward to hearing from you.lc[Saving space, attachment deleted by admin]

Answer:Cyber Security virus/malware

1) Have "HijackThis" fix the following items in the list below by placing a check in the appropriate boxes.Confirm that you have only the listed ones checked, then press <Fix checked> and close"HijackThis".Please close any open programs before doing this fix.QuoteR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.peoplepc.com/searchR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.comR0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://home.peoplepc.com/searchR0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.comR0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)O2 - BHO: Accelerator Plugin - {656EC4B7-072B-4698-B504-2A414C1F0037} - C:\PROGRA~1\PEOPLE~1\PRPL_I~1.DLL (file missing)O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.sky.com (file missing)2) Next perform a full scan with malwarebyte antimalware as follows.Make sure it is updated before performing a scan.* Open Malwarebyte A... Read more

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I don't have a flash drive so I haven't any OTL or aswMBR logs to post (can I download to a disk?).
 

Answer:Mandient Cyber Security Virus

Hi, what is the version of your system?

Yes, you can download the tools on disk, but I cannot guarantee that we can do something. USB Flash is much better solution...
 

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It seems that Security Sheild is back so....
Hello and welcome to my removal guide of the rogue security shield.

WARNING: Do not attempt to test malware if you do not know what you're doing!

Security Shield is a member of the Security Tool family, you can apply theese actions to Security Tool as well.
^ The message box above was from the dropper file.

Okay to make this removal process a bit more easy, enter the following serial number into the activation box: 64C665BE-4DE7-423B-A6B6-BC0172B25DF2 Credits to Xylitol for the serial!
Now download malwarebytes anti-malware from here.

Run a quick scan and wait for Malwarebytes Anti-Malware to detect it. When it's done reboot and you should be done.

(Optional)
Download ccleaner from here.
And do a scan with eset online scanner from here.
 

Answer:Security Shield removal guide

I would rather run Rkill instead of interacting with the rogue (entering that serial number). And then perform a full scan with Malwarebytes Antimalware.
 

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Win 8 Security System is a rogue security software which will report that malware has been detected on your computer in an attempt to scare you into buying this malicious software.
In reality, none of the reported issues are real, and are only used to scare you into buying Win 8 Security System and stealing your personal financial information.

As part of its self-defense mechanism,Win 8 Security System has installed a rootkit on your computer,which will disable the Windows Task Manager and will block you from running any program that could lead to its removal.

Win 8 Security System is a scam and you should ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.
Removal instructions for Win 8 Security System virus​This is a self-help guide, use at your own risk.
If you experience problems completing this guide, or the problem persists after following the instructions below or would like to have one of our staff members guide you through the process, please start a new thread in our Malware Removal Assistance forum.
STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.

Press and hold the F8 key as your computer restarts.Please k... Read more

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When my parents' machine got infected with this nasty yesterday, I tried Grinler's self-help solution here. Unfortunately, I couldn't get networking going in safe mode and couldn't update the anti-malware application; so though I did run it - it didn't solve the problem. Worse, this version of AV Security Suite would not allow the running of any applications at all in normal boot (not even rkill.com) and it reinstated its browser proxy server settings immediately if they were changed.What I did:Since I could still access the O.S. main functions, I used the file search to look for all files created on yesterday's date. I ordered them by their creation time, and then scrolled down to near the time of the infection and found several adobe reader files and two random named executable (.exe) files that were created in about a 4 minute period that was separated by any other file creations by more than 15 minutes. I removed all these to the recycle bin and rebooted the computer normally. The self executing application did not start and I was able to fix the proxy settings, run rkill.com, and update and run MBAM. So far the infection has not resurfaced.Point of note:Since I am sure the zero day exploit of Adobe Reader 9 was to blame for the infection, I disabled all Adobe Reader add-ons in the browser, and relocated the file C:\Program Files\Adobe\Reader 9.\Reader\authplay.dll as this page at adobe.com suggests: Adobe Flash, Reader, and Acrobat Security Advis... Read more

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Hi, I have a hp laptop running windows 7...and it has the security pro malware.  I understand the whole removal process but my problem is booting into safe mode with networking?  It acts like it is going there then it says it's shutting down! Next it just boots up in normal window mode?   What do I do now??  HELP!
 
Thanks
Lori
 
Moderator Edit: Moved from Windows 7 to a more appropriate forum.
Roger

Answer:Re: Antivirus Security Pro Removal Guide

Hi Lori, Run it all from Normal ... Then try doing it in safe Mode again.
 
Post your logs here  if you want them reviewed

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Hi,
I got the FBI, moneypak virus a few weeks ago. The one where they lock your pc and ask for $300. I cleared it by using Norton power eraser in safe mode.  Now the same virus is back again and its not going away. I've tried several things, Norton again, Hitman, pcmir malware-remover, pctuneup.org, and others. Everytime I attempt to download the fixes, it says the download is infected by a virus so I can't even get the downloads onto my pc.
 
 
I could really use some help from the community to figure this out.
 
Thanks!

Answer:Unable to remove cyber crime/FBI virus...need help!

Bleeping can save you.  go to virus removal tab and scoll down til you find the instructions to remove the pest!~

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What is Personal Shield Pro?

Personal Shield Pro is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This is a screenshots of this rogue.

[attachment=561]

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)
1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advanced Boot Options. Use the arrow keys and select Safe Mode with Networking .
2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then click Finish.
If an update ... Read more

More replies
Relevance 69.29%

What is System Repair?

The System Repai is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information

Am I infected?

This are some screenshots of this rogue.

[attachment=607]
[attachment=608]
[attachment=609]

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)
1. This rogue modifies your file system in such a way that all files and folders become hidden. Follow the bellow instruction in order to unhide the files and folders.

Open the Command Prompt window by clicking the Start button, clicking All Programs, clicking Accessories, and then clicking Command Prompt.
Note:
Here's another way to open a Command Prompt window: Click the Start button . In the Search box, type Command Prompt, and then, in the list of results, double-click Command Prompt.

At the Command Prompt, enter : attrib -h /s /d and press Enter. Now, you should see all your files and folders.
Note: you may have to repeat this step because the malware may hide your files again

If you still can't see any of your files,press the Windows logo key +R (Run command) and in the open field, write explorer and click Enter and OK.
2. Open Internet E... Read more

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What is System Cleaner?

System Cleaner is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This are some screenshots of this rogue.


Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.)

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware
and Launch Malwarebytes' Anti-Malware

then click Finish.
If an update is found, it will downlo... Read more

More replies
Relevance 69.29%

What is Milestone Antivirus?

Milestone Antivirus is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This are some screenshots of this rogue.

[attachment=410]

[attachment=409]

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1.This rogue changes settings on your computer so that when you launch an executable (a file ending with .exe ) it will instead launch the infection rather than the desired program. To fix this you must download this registry file that will fix these changes.

[attachment=411]

2..Double-click on registryfix.reg file to run it. Click "Yes" for Registry Editor prompt window. Then click OK.

3. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

4. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process tem... Read more

More replies
Relevance 69.29%

What is Antivirus Soft?

Antivirus Soft is a fake system software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information

Am I infected?

These is a screenshot of this rogue.

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

1. This rogue adds a proxy server which prevents the user from accessing the internet. To remove this proxy server, start Internet Explorer. Under Tools, select Internet Options.

Select the Connections tab. Then click on LAN Settings.

Un-check the boxes under Proxy server if they are checked. This will remove the proxy server and allow you to use the internet again.

For Firefox users, go to Tools > Options > Advanced tab > Network > Settings > Select No Proxy

2. After getting rid of the proxy, restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

3. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link unti... Read more

More replies
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What is Total Protect ?

Total Protect is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information
Am I infected?

This are some screenshots of this rogue :

[attachment=669]

[attachment=670]

Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)
1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advanced Boot Options. Use the arrow keys and select Safe Mode with Networking .
2. Download and run RKill.

Download mirror 1 - Download mirror 2 - Download mirror 3
Save it to your Desktop.
Double click the RKill desktop icon.
It will quickly run and launch a log. If it does not launch a log, try another download link until it does.
(This tools will kill the rogue's process temporarily. As a result, act quickly and move on to the next step.
Do not reboot your computer after running RKill as the malware programs will start again. )

3. Download Malwarebytes' Anti-Malware to your desktop.

Rename the file to firefox.exe BEFORE downloading
Double-click firefox.exe and follow the prompts to install the program.
At the end, be sure a checkmark is placed next to
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What is Internet Defender?

Internet Defender is a fake system security software that is considered as a Rogue. Rogues are malicious programs that hackers use to trick users by displaying false threats and problems that it claims to have detected. In reality, none of the issues are real and are only used to convince the user into buying their software and stealing their personal financial information.

This rogue copies the Window Defender by Microsoft to trick users. This rogue displays false threats such as:

Internet Defender Firewall Alert
Suspicious activity in your registry system space was detected. Rogue malware detected in your system. Data leaks and system damage are possible. Please use a deep scan option.

Internet Defender
External software tries to control variety of your system files. This may lead to breaking of some data in your system. Click here to protect remote access to your PC & delete these programs.

Internet Defender Firewall Alert
Your computer is being attacked from a remote machine!
Block Internet access to your computer to prevent system infection.
Am I infected?

This is a screenshot of this rogue.


Removal Instructions
(If you experience any problems completing these instructions, please start a new thread here)

To remove Internet Defender,

1. Restart your computer. As soon as your computer turns on, tap F8 until you reach the Advance Boot Menu. Use the arrow keys and select Safe Mode with Networking .

2. Download and run RKill.

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