Computer Support Forum

Webcam on Satellite A300-1MX doesn't work properly

Question: Webcam on Satellite A300-1MX doesn't work properly

After my windows Vista system crashed on Dec 16 2011, I had the recovery done.
After that, I didn't find any webcam driver on the whole laptop. On the support page of Toshiba I finally found version 1.7, but that doesn't work at all!

It always shows up: Webcam driver open fail, please restart camera or computer. As it is a built in camera I tried it with the restart of the computer, but that didn't help at all. So I tried it with the option to repair the driver with Install Shield Wizard. The program has done something, but without any success.

So I uninstalled it and reinstalled it and it didn't help at all!

Has somebody an idea?

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Preferred Solution: Webcam on Satellite A300-1MX doesn't work properly

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Answer: Webcam on Satellite A300-1MX doesn't work properly


Found a Toshiba knowledge base article which describes this error and provides a solution to this issue.
+Why does the error message display: "Webcam driver open fail. Restart camera or computer."?+

But its related to Portege M600, and Satellite U300 only.
However, you should also try to perform a BIOS update. After that set the BIOS to default settings and save the changes?. Then try to reinstall the webcam software once again.

You should also check the device manager. Here in device manager the webcam should be recognized as a USB device? if this is not the case then this means that the webcam has not been recognized by OS and this means that there could be an hardware issue?

As far as I know the webcam is connected to the USB controller on the motherboard. If the cable connection is lose, then the webcam would not be recognized in device manager; neither as USB device nor an unknown device.

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I've got a Satellite A300-1NO laptop, with Win 7 installed. My problem is, that my webcam doesn't always work, when I want to use it. Sometimes, it works perfectly in Skype, WLM etc..but sometimes i see a blank or a black screen, with a "loading circle" in it. The blue LED is lighting, i can see it in Device Manager too, but there's no picture, just "loading". I tried uninstall the driver, then reinstall it, I installed the newest "Camera Assistant for Toshiba", without luck.

Is there any solution for this?

Answer:Satellite A300-1NO - webcam doesn't work, but LED is ON

> Is there any solution for this?
I don?t think there is solution for this. If I understand you right there is some problem with preinstalled software. Why this happen is not easy to say.

I have Satellite A300 too and use it with Win7 32bit. Webcam is working properly all the time.

One more thing: have you noticed this issue from the first moment after Win7 installation or later?
Have you installed something that can be reason for this?

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Sorry about my English.

I have notebook Satellite A300-24z, Model number PSAG8E and Vista 32 bit.

I try to setup this driver and keys up the numbers are not having light.
I try to do this 3 times and still is not working.
Can somebody help me?

Answer:Satellite A300-24z - VAP - buttons illumination doesn't work properly

VAP is not driver but package that includes 7 different tools and utilities. One of them is buttons control and when the VAP is installed it should works properly.
Is your notebook delivered with preinstalled Vista or you try to install it on your own?

I mean if notebook was delivered with preinstalled Vista everything should be OK. have you done anything that can ?disable? this option?

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The Lights is working but keys is not.
What can i do?
I have windows vista 32 bit.

Answer:Satellite A300-24z - VAP - buttons illumination doesn't work properly

What you can try is to reinstall Value Added Package. This package contains Toshiba Button Support utility.
Remove preinstalled VAP, restart the notebook, install latest version from Toshiba download page, restart notebook again and test buttons functionality.

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I have A300-243 PSAG8E, after installed win7 my webcam DONT WORK.
it had been worked before with VISTA AND spype.
I upgraded the bios and updated drivers.
Webcam is not listed driver of win7 32bits of A300.
As it suggested in one of the forums i downloaded other driver from A500/ A350 ect non of them worked.
displayed on the screen:
"Webcam is either disabled or has failed. Please check your webcam settings" also Camera is not listed in Device Manager." imaging not listed.

I restarted and used cccleaner after my attemps and nothing succeded.
What else I could do.

Answer:Webcam doesn’t work on my Satellite A300-243 with Win7 32bit

It is really strange. I own Satellite A300 with part number PSAG8E and use Win7 32bit on it. I have installed webcam driver/utility offered for A500 and it works perfectly. I use it with Skype without any problem.

Strange is that cam is not listed in device manager.
If possible install original Vista OS again and test functionality with ?factory settings?. This will be best test to be sure there is no hardware problem. If everything works OK let me know and I will send you my install order for Win7.

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Hi guys
Here?s my problem.

I have a Toshiba Satellite A300-276. I always had the webcam appear on my desktop every time I iniciated my pc. I installed Windows 7, and it continued working great by suddently it stop appearing!

Once with Windows Vista, this also happened but I was able to figur it out! Now, I tryed and I couldn?t solve anything.

Any Thoughts?.
P.S, it?s a "built in" Webcam lol
Just Saying.

Answer:Satellite A300-276 - Webcam doesn´t appear when the computer is on

Hi buddy,

I?m not quite sure what you mean but if you the problem is related to internal webcam I would recommend reinstalling the webcam driver from official Toshiba website. Usually it solve the problem so check the Toshiba page: > Support & Downloads > Download Drivers

If it doesn?t work, just post again. ;)

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hi all

i was just wondering if there was some one out there who could help me...

i recently bought a A300/V01 and am trying to use the web camm for it, but when ever i open it on its own (not with msn or any other programs) it freezes and wont work, and when i try to send my web cam on msn it tells me that there was no web cam connected.
i pretty computer illiterate so iv tried to fix it myself but depressingly failed.

so if there is some one out there that knows how to fix this that would be awesome if you could help...

thank you xoxo

Answer:Satellite A300-V01 - webcam won't work with msn

Go to the Toshiba website and update the Camera/Webcam driver.

Also try closing/exiting the Camera Assist software.

You should also install Vista Service Pack 1 (SP1), if its not installed.

And ensure MSN Messenger is updated to the latest version.

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I'm having the problem with my built in webcam on Toshiba Satellite A300.
I have Windows 7 and just downloaded latest Win 7 driver for Camera Assistant Software.

Camera software will still not allow me to open camera - keeps saying "Webcam is either disabled or has failed.
Please check your webcam settings

Answer:Satellite A300 - webcam does not work


Did you try to reinstall the webcam software?
Try that?

You should also go to device manager -> Imaging Devices
Here you should see the USB webcam (internal webcam)
Check if it?s not disabled.
If yes, enable this: choose this device and point to the button ?enable? (at the top)

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Hi Guys,

I have recently had a problem with my laptop touchpad.

The small icon in the taskbar that shows the status of the touchpad indicates that the touchpad is being used even when it isn't.
It also some time does the same for the left click button.

I have tried changing settings in control panel and I've tried to update the driver (windows keeps telling me it up todate even though it isn't!).

Because the touchpad thinks it's being used it effects my LT's performance! Any clues guys.

Oh and Fn+F9 turns the TP off but the indication stays the same.

Answer:Satellite A300 - Touchpad does not work properly


Do you mean that only the small icon in taskbar shows wrong informations but everything is working properly? Well, in this case I would just remove the icon from taskbar. Open the touchpad software and disable the icon and that?s all!

Otherwise try updating the driver. Firstly uninstall the current version via device manager > Add/Remove programs. Restart your notebook and install the latest version from Toshiba website.

Does it work now?

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I have a Toshiba A300-233 laptop and because of a virus problem had to format my computer.
I have recovered most of the drivers but I am not able to find the built-in camera drivers anywhere.
I have the Windows Vista 32 bit OS.

Please help as I am unable to use my camera. I have tried alternate drivers but they don't work either.

Hope to hear back from you soon.


Answer:Satellite A300-233 webcam does not work and no drivers are available

Hi mate

The A300-233 belongs to PSAGCE series.
The drivers for this series can be found on Toshiba European driver page.

I found the webcam driver for Vista 32bit there? Webcam driver from Chicony v

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Hi all.

I have a Toshiba A300-1H3 (PSAG4E) with a webcam and microphone.
The built-in microphone of the webcam doesn't work.
I've tried to reinstall webcam driver (Chicony) and also sound driver (Realtek High Definition Audio version= but it didn't change.

Thanks in advance.


Answer:Satellite A300-1H3 webcam built-in microphone does not work


I tested it on my notebook U400. It supports also the webcam and internal mic and the mic works only if the webcam is on.


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Hello everyone.

I had Win Vista installed on this Satellite A300 and it worked ok.
I had no problems at all.

Then I moved to Win7 and now I'm going through the ordeal of making the webcam work.
I have tried installing all kinds of drivers, even the ones for A500, but it would be no use.

So, how can I make the webcam work on my A300?

I've tried everything, even installing Ubuntu on this laptop and still it wouldn't work. If it's of any of your interest, I'm running Win7 in Spanish, x32, Home Edition.

I really need your help here, please, I beg you, I've spent the past 5 days trying almost EVERYTHING!!
And still I'm getting the message after every installation/reboot of: "La camara web esta deshabilitada o ha fallado. Por favor, compruebe las configuraciones de su camara web", which would translate into something like "The webcam is disabled or it has failed. Please check your webcam configuration". I have been browsing the forum for related problems but i found no solution :(

Thanks in advance,


Answer:Re: Satellite A300 - how can I make the webcam work on Win7


Seems that webcam software has not been installed properly.
What Win 7 OS are you using? 32bit or 64bit?

Here you can find Chicony webcam driver for Win 7 64bit

and here you can find Chicony webcam driver for Win 7 32bit

Good luck

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Hi guys,

My name is Mirella and I wanna know one thing.
My webcam was working well but my computer wasn't.
So my mother sent him to her friend (he's a technical of computer).

I don't know what he did but my computer came back with the same things :/ And in this time my webcam was keeping work good. But after some weeks my webcam stopped work :(
I don't know whats happened.

I uninstalled some programs because maybe he can return to work, but him doesn't work. If I open the software by the camera this say "Locked by another application" but I do not have any strange program on my computer.

Please help me!!
Thank you <3

Answer:Satellite A300-276 - webcam does not work - Locked by another application

> I uninstalled some programs because maybe he can return to work, but him doesn't work

Did you uninstall the webcam software too?
Usually this error appears if another software like Skype for example use the webcam at this time while starting the webcam software.

You should uninstall the webcam software in control panel -> software
Then you should uninstall also the webcam driver in device manager. The webcam should be listed under ?Imaging devices?.

Reboot the notebook. Download the CCleaner and clean the registry and OS using this tool. Reboot once again and install the webcam software once again.

Furthermore be sure that other software like Skype does not run at the same time.

In my experience this should help.

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My multimedia buttons don`t work properly any more. I`m talking abut the first 2 buttons (Mute and Media Player - buttons).

I just tried to reinstall VAP but it`s the same. I must say i can use Mute button but it won`t shows up that icon for mute.
The Media player button doesen`t work at all.

I just tried to search on this form for a sollution but i couldn`t find it.
All the rest of the buttons (play/pause, stop, next, previews) are working just fine.

As far as i remember 2 days ago all my multimedia buttons worked perfectly.
In this time i didn`t reinstalled OS or any other drivers.
I`m using the last version of BIOS (downloaded from toshiba website) and Windows 7 Ultimate. I have a Toshiba Satellite A300 - 1G5 PSAG4E.

Can you give me some advices about that pls?

Message was edited by: blunthlox

Answer:Satellite A300-1G5 PSAG4E - Multimedia Buttons don`t work properly

Solved. I used a system restore at yesterday`s date and it`s ok now.

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Dear All,

Please advice on below issue.
My Easy Media buttons never worked properly but at least they were lighting and I could use the Mute button.

Yesterday suddenly the lights have gone and I cannot mute my laptop with the button. I have restarted it several times, I have installed the Common Modules as it was adviced by some people. Nothing has changed. Do I have to go to a service point or someone has a real working solution?

Thanks in advance,

Answer:Satellite A300-1NO - Easy Media touch buttons don’t work properly

And you use WXP, right?

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I just bought a *Satellite A300-1MC* (runs on Vista Home Premium), and downloaded Windows Live Mail And Live Messenger.
The inbuilt webcam won't work with Live Messenger ; and when selecting Tool, Audi + Vieo Setup in Messenger I get thye following message : "We are unable to run Audi Video setup".
The webcam works fine with the Camera Assisant Software.

I have tried : 1) killing the C.A. Software and starting Messenger ; 2) dowanloading a webcam driver from Toshiba website ; 3) Updating Windows Vista
None of the above work.
Any suggestion gladly received.....

Answer:Satellite A300 - inbuilt Chicony webcam won't work with Win Live Messenger

You could try installing cam software such as ManyCams -
The program basically accesses your webcam video and redistribute it as a ManyCam video device.

Richard S.

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firstly I am not sure if this is a warranty issue, but I always seem to be geting in post the closure of the offices at the moment.

The new laptop seems to occasionally play up and suggest the USB device not recognised.
On top of this the webcamera is not listed in the hardware settings.

I have tried re-installing the webcam drivers, but although they install ok the computer cannot actually find the webcam, i.e. its not listed in system devices, and forcing Vista to look for the camera does not result in any luck. (the microphone adjacent to the webcam works fine).
Every time I start the computer it now tells me I need to restart the webcam or the computer.

I am running Vista 32 bit, the 250D being a 1.9Athlon core duo with 2GB ram and definetly comes packaged with a webcam (I do seem to recall the little blue light coming on early during setup but never again since).

Is it worth doing a hard re-install, although Windows is normally pretty good at picking up new hardware surely??
I have had a look at the other webcam issues but the drivers are no good as I cannot actually make the webcam do anything.
I have been onto the Warranty page but trying to enter the Serial no. it says it doesn't exist.

Any ideas?

Thanks, Jason

Answer:Satellite L350D - Webcam doesn't work - webcam must be restarted

* Download the updated Chicony Webcam driver from the Toshiba website drivers section. If you cannot find an updated driver, try a newer driver from another Toshiba Model.
* Install Vista Service Pack 1, or Vista Hotfix KB934374: (KB934374 is included in SP1)
* Update your Messenger software (MSN/Yahoo Messenger, etc..)
* If you have another program that can use the webcam (Skype for example), make sure they are completely closed, and not sitting in the System Tray.
* Try closing the Camera Assistant Bar on the left of the Desktop.
* To stop the Camera Assistant software from running on startup, run Regedit and delete "Camera Assistant Software" from HKLM\Software\Microsoft\Windows\CurrentVersion\Run \

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Hey guys, when I open my 'face recognition' tab and click register, that blue light will flash on and off all day, and never register/recognize me. Whats the deal?

Am I doing something wrong? If you need any more information let me know, and I'll gladly provide it.
By the way, the cam works fine, I use it on Skype all the time.


Answer:Webcam doesn’t work properly with Face Recognition tool


Is your notebook preinstalled with recovery image?
Have you tried to remove preinstalled Face recognition tool and install latest version from Toshiba download page?

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My new Toshiba A300-201 has a problem. Sometime it doesn't work so smoothly, especially when I listen music with Windows media player. The symptom is, the windows media player doesn't work ca. 2-3 seconds, and the machine makes pretty loud and weird noise. It comes pretty often, about 15 minutes once.

Does somebody know about that?


Answer:Satellite A300-201 - doesn't work so smoothly


Do you have this issue only with Windows Media Player?
If yes check if you have the newest version and try an other player.

Furthermore it?s not easy to say what is wrong. Have you installed the notebook with the recovery disk?
Maybe you should check the RAM with Memtest86 and the HDD with Drive Fitness Test.


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Hi Guys,

I recently bought a Satellite A300-1HV, and while in the store, the salesman showed me that it was possible to turn off the illumination behind the function/media buttons at the top of the keyboard. He seems to do this by simply pressing the first button (the mute button).

When I got the machine home I tried this several times, and it did in fact do as I expected (i.e. turned off the illumination). The manual describes the first button as the 'Mute or LED on/off' button. Later that night I tried the button again, but this time it acted like a mute button, and no longer turns off the illumination. Also, the second button (CD/DVD) no longer seems to function at all, although it does light up when pressed.

I've tried the Toshiba Assist software, and am able to turn off the illumination manually, but the 'Toshiba Button Support' seems to have no affect on either button. I assume that this would allow me to manually configure a program to run when I press one of the two buttons, but no matter what I ask it to run, it does nothing.

It's like there is some piece of software that should be running, driving the keys, that I do not have (or at least no longer have).

Any ideas?

Answer:Satellite A300-1HV: Illumination button doesn't work


You can turn this back on in BIOS.
You can access this menu by tapping the F2 key while turning the machine on.

Select the Advanced section and turn Illumination LED on.


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I have a problem with my Toshiba Satellite A300: the left speaker doesn't work but the right one work fine.

I think that isn't a software problem because reinstalling driver doesn't solve the problem, and I have the same problem with an Ubuntu live CD, also it isn't a sound card problem because sound work well with a headphone or an external speaker.

Probably the cause is a loose of connection between the left speaker and the sound card,

Please tell me what to do.
Can I fix it without sending the laptop the Toshiba's ASP ?

Answer:Only left speaker doesn't work on Satellite A300


If you are asking for a personal opinion then here is one;
I think it?s a speaker malfunction? I doubt that it?s a loose connection or something like that and I would not recommend trying to solve this issue yourself?.
First of all you don?t know what?s exactly wrong and secondly you will loose your further warranty and could damage other parts if you would disassemble the notebook.

In this case the ASP in only and one right way in order to solve this issue.
Contact the guys and ask for further handling!!!

Good luck

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At me has broken new Satellite A300-234, has flied Windows Vista. I have not made the Backup copy of system. Has put system from a disk of other laptop Toshiba A200-23J.

The key does not approach. What to do?

Answer:Re: Satellite A300-234 - Product key doesn't work with disk from another la

You can order Recovery discs here:

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I have installed Windows Vista Ultimate x64 and I downloaded all drivers from Toshiba. The display driver doesn't install and thus my video card (ATI 3470) is not working. The setup starts, but then ends very fast without copying any files to my hard drive.

What should I do? I am also having a hard time finding drivers for my network adapter, Realtek RTL8101. Can somebody help me please? (I made the BIOS update to 1.7 and still no change; I also tried using the BIOS update for Vista x64 provided by Toshiba, but it doesn't work - an error rises saying: "Failed to retrieve bios information. BCPSYS block signature was not found. Error code -100).

Please help...!

Answer:64-bit display drivers for Satellite A300-1NO doesn’t work


According notebook specification your Satellite A300 belongs to PSAGUE models and after checking Toshiba download page I have noticed your notebook model is not supported for Vista 64-bit.
So you probably use driver for some other notebook model. I am afraid this is explanation why it will not work properly.

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Hi. Here is my problem:

My OS is WinXPSP2, all necessary drivers was installed including for Card reader controller. But when I insert SD card into my laptop, nothing changes. In Device manager "Secure Digital Storage Device" marked with "!".
What is the reason of such problem? If somebody knows, help me please.

Thank you for attention.
P.S. I am sorry if something is wrong in my English.

Answer:Re: Satellite A300-1EG - Card reader doesn't work

Have you installed the driver from the Toshiba website?
Check it for an update and update the driver:

Is the notebook installed with the recovery disk or Microsoft disk?

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I'm trying to install WinXP on this laptop. The CD boots up correctly, the message about system configuration is displayed, but then screen goes blank and HDD diode turns on. When I start pressing keys it starts to beep after I pressed several keys.

I did install and use WinXP on this laptop before, but I deleted it to try Win7 RC and recently I deleted it's partition and the recovery partition (WinRE) and created a single NTFS in their place and now I have this problem.

This is *not* SATA problem, installer doesn't enter it's "blue" text mode.

Answer:Re: WinXP installer doesn't work on Satellite A300-1EG


Are you sure the issue is not related to missing SATA driver (if SATA mode is set to AHCI in BIOS)?

Usually there should not be a problem with the installation? Either you will install the OS without the SATA drivers but the SATA mode needs to be changed to compatible or you will install the OS with SATA drivers and SATA mode set to AHCI.

Check it!

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I have a problem with my laptop Toshiba Satellite A300.

I'm get frizzing color screen that after it I cannot log to the window I have send it back to the agent they told me everything is ok and fixed but I steel getting it,
and this is the picture for what I get:

Answer:Satellite A300 - Display doesn't work correclty


Have you tested an external monitor? So you can make sure if it?s a mainboard or display issue.

Have you updated the display driver? Try to update the display driver. Boot in safe mode, remove the old one, boot again and install the new one. You can find it on the Toshiba website: => Support & Downloads => Download Drivers


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I have updated BIOS in my Satellite A300-20B to newest version 2.00. Update was successfull, but when I rebooted system touchpad has stopped working.

I have tried to find out solution, reinstalled drivers (system windows XP). In Windows Device Manager there isn't problem with Synaptics PS/2 Port Touchpad, I can see it. Synaptics software doesn't show any problem I can turn on and off touchpad, but this doesn't work to touchpad. I have tried Linux live CD and in this system doesn't work touchpad as well. I think that there is problem in this version of BIOS.

Does anyone have the same problem?

Answer:Satellite A300-20B - Touchpad doesn't work after update BIOS

Hi buddy,

Have you tried to enable/disable the touchpad if you press FN+F9? Check this please!!!
Try also to load the default settings in BIOS.

What happens if you connect an external mouse to the notebook? Does it work?

I can?t imagine that the BIOS update is causing this problem. If it doesn?t work you should contact an authorized service provider for help. They can check the touchpad and replace it.

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I accidentally spilled beer on my computer... not really what you supposed to do :S
Well now I have a little problem my "h" key no longer responds.
So when i press it and doesn't work... no "h" is written.

Is there any way i could fix this cause i don?t feel like using the copy / paste function to write the letter "h"... Well hopefully someone as a solution :)

Answer:Spilled beer on Satellite A300-16I - Now H button doesn't work


Hmm? in all probability your keyboard must be replaced.
I doubt that the single H button can be fixed and therefore the whole keyboard must be replaced.

Contact the ASP in your country and ask for the replacement.

At the other hand you could also use an external USB keyboard but I think it?s better to have a notebook keyboard which is working properly.

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This built-in Chicony webcam is slowly driving me demented.

Sometimes it works (not since last week though). Usually I get a message saying it is locked by another application - or it doesn't exist. Now I can't even view friends' webcams.

The cam opens on my screen and looks perfect but no one can see me! When I try to view a friends' cam, I am told that it's not connected.

Now I checked my Device manager and it's not even installed anymore - just gone! I did download the recommended driver from Toshiba Europe (camsoft-2007081.......), unzipped it, ran it, rebooted but seemingly my notebook cannot detect the webcam - even though it flashes a blue light!

Please . . . take me out of my misery SOMEONE!

Thank you, merci, gratias, go raibh m&iacute;le, etc., etc.

Answer:Chicony 1.3 webcam on Satellite Pro P200 does not work properly

I have read that sometimes the internal TV tuner could lock the internal webcam and therefore this error message would appear.
But as far as I know this notebook was not equipped with the internal TV tuner and therefore this possibility is not relevant.

Fact is that any application locks the webcam software. In you case you would recommend starting the ?msconfig? and to disable firstly the webcam services which are running in the background. Then enable it again.

In most case this helps!
By the way; I have noticed this issue only using yahoo and ms messenger. Skype runs ok!

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I have created my recovery disk after buying new Toshiba A300-1G5 model laptop. That recovery disk is damaged now.
I have tried to make 2nd set of recovery disk, but the application is not working.

error message comming "---- orisetenv/setenv.ini file missing.

Please anybody help how to resume the application's (Recovery Disk Creator) functionality?

Another question--- does not Toshiba have a online help facility apart from this forum? Forum is from user, can't we (Toshiba Users) get online help from Toshiba technical team directly?
If yes please send me the route to reach.

Answer:Satellite A300-1G5: Recovery Disk Creator doesn’t work anymore

If ?Toshiba Recovery Disc Creator" doesn?t work anymore then you have big problem.
Fact is that this tool cannot be downloaded and reinstalled.

What to do now?
I see two options there:
# you will order recovery installation disc from Toshiba -
# you must install OS again using HDD recovery option if available. With clean preinstalled operating system (factory settings) you will be able to use ?Toshiba Recovery Disc Creator? again and create recovery discs again.

It is not known to me you can contact Toshiba people directly except to call Toshiba?s hotline.
As far as I know it is for free.

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I've got a problem with my computer (Satelltite A300 PSAG4E windows vista), I can't on and off the highlight of multimedia pads, I have no tab of highlighting the computer in the Assist program.

will be very happy if you help me!

Answer:Satellite A300 (PSAG4E) - Highlight of multimedia pads doesn't work

Hi hellowin,

Which multimedia pads you mean exactly? Do you mean the illuminated buttons between keyboard and display?
Furthermore it would be interesting to know what the problem is exactly?

Anyway, if you have a problem with these buttons I recommend reinstalling Toshiba Value Added Package! :)

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Recently I bought this notebook, works fine except one problem...

There is touchbutton for switching LEDs on/off.
When I close or put notebook into sleep, this button doesn't work that way but turns on and off sound.

I'm using Vista I wonder if there is any fix or something for this issue.
Thank you


Answer:Satellite A300-15J: touch button doesn't work correctly coming from standby

Can you please tell me if this happen after standby only or after using hibernation mode too?

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Hi All

Please bear with me - I'm a newbie to this !

I have a Satellite M30 and have problems with the integrated DVD ROM S6112 drive.

It plays bought audio cd's fine and rips OK. Doesn't appear to play bought DVD's either. Cannot burn to blank CD-R's or RW's or copy any data files to it. Does not seem to recognise any kind of blank disks - clicking noise once disk is inserted.

I have had to buy an ext hard disk (non-Tosh) which works fine on all above - but it is not practical for me to carry the hard disk around in my job !!

Can anyone help pls. ?



Answer:Satellite M30: CD ROM doesn't work properly


Generally such drive issues occur because of wrong lens calibration.
In this case there is nothing to do and mostly only the drive replacement can solve the problem.
But firstly you should try to remove the drive from the device manager. After the new rebooting the OS should recognize the drive again.
You can also try to run the Troubleshooter in the drive properties.

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Can anyone please tell me why my DVD-Rom can only read audio, video and data CDs but not any kind of DVD-rom. I can hear the lens moving but rather in jerks as if trying to find something and when I double click on the DVD- rom drive in my computer it shows an empty DVD with no files. Further when I check the properties for the DVD it gives an unknown file format. I have a satellite P20-S103 a very old driver (2001). PLEASE HELP. I am desperate!!!


Answer:Satellite P20 – DVD-rom doesn’t work properly


Well, it seems like the beginning of the end. Mostly such issues occur if the drive has a hardware malfunction. Maybe it?s a lens calibration problem. Usually only the drive replacement can solve such issues.
But first of all you should check if the drive removing from the device manager will help.
Please remove the drive and reboot the unit. The OS should recognize the drive again.
Check if after this replacement the drive works properly.

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Hi, since the webcam of my new Satellite L50-A-1D6 doesn't work (I've tried with skype) I'd like to update the driver but I don't find a specific one in the list of the drivers that can be downloaded. Could someone help me to find the right one?
Thanks in advance

Answer:The webcam doesn't work on my Satellite L50-A-1D6

In the past Toshiba has offered webcam driver but for Win8 or Win8.1 such driver is not available anymore. Webcam driver is part of the operating system.

Is webcam listed in device manager (imaging devices)?
Since when have you noticed this problem with webcam?
Can you use original Win8.1 video application?

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I bought my toshiba Satellite S50-B-12R this saturday but from the moment i couldn't use my webcam.

I've looked everywhere for drivers for my webcam but i can't find them.
Also when i look in my configuration window it doesnt find a webcam.

But one time my webcam did work i was on skype and it detected my webcam so i used it and then when i tried to use it later it wasnt detected anymore.

So i want to know if there are missing drivers or maybe the webcam isn't correctly connected inside the device. And what i need to do to be able to use my webcam



Answer:Satellite S50-B-12R - Webcam doesn't work

First of all the notebook was already preinstalled with Toshiba image and all drivers and software were installed too.
Therefore additional driver installation isn?t necessary.

Secondly the preinstalled Win 8.1 system contains the webcam driver. The driver is designed by Microsoft and part of the system.

The Win 8.1 provides an webcam app which you could find on the Win 8.1 surface.
But before using the app, you have to add the webcam access and change the privacy settings.

Open charm bar (Win key + C) -> settings -> permissions -> enable webcam & microphone

Now close and open the webcam app again. You should have your camera app working fine now

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We have to skype each other with my family, but the camera doesn't work on my laptop. Toshiba L50-B-16C.
Can anyone help me?

Answer:Webcam doesn't work on my Satellite L50-B-16C


According notebook specification this notebook model was offered without preinstalled operating system so it will be interesting to know which operating system have you installed.

On Toshiba download page - - i saw that your notebook model is supported for Win7 64bit and Win8.1 64bit.

Which OS have you installed?

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My DVD-Rom does only recognize DVD?s but no CD?s!
I?d sent my notebook in to Toshiba and they installed a new DVD-ROM, but now there are these problems!

Does anyone else have this problem and can help me?

i don?t want to send it in again!

sorry for my bad english!!!

Answer:DVD-ROM SD-R2412 doesn’t work properly (Satellite Pro A40)

Hello Andre

I assume that the drive should works properly if the unit has a new one. Maybe is the problem caused by CDs that you use? First of all you must try to use original CDs or DVDs. You are not precise in your posting and you didn?t mention which kind of media you use. I can imagine that there is problem with self burned CDs.


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Hello everybody!

I got a Problem with my keyboard. If I write any text under Windows, some letters are missing, most notably if the same two letters come one after the other (really annoying if entering a password...). I have to press the keys really hard to avoid missing letters.

Under linux I do not have these problems writing texts so I assume that the Windows keyboard driver is some kind of sh...! I deinstalled the driver already and also replaced the touchpad driver with one for my Logitech mouse, but this all did not really help me...

Any suggestions?

Thanks in advance,
Alexander Roos

Answer:Keyboard doesn’t work properly on my Satellite L10-100

Hi Alexander,

Please check in your 'accessibility' options whether you have any of the items selected for use relating to your keyboard.

One of the options is designed to prevent duplicate or mutiple key depressions from registering (to help people with muscle spasm problems from constantly hitting the same key inadvertantly).

I can't think of any software problem which would cause you to have to press the keys harder than normal in order to register. Each key is a simple on/off switch so the amount of pressure is irrelevant.


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Hi all

I bought this brand new laptop in September. When using the mousepad I find that rather than the cursor always moving as expected, it sometimes magnifies the screen, I.e, it zooms. I have to press the escape button to make the cursor move again (after pinching the touchpad to bring the screen back to size). I thought maybe it was just me not being used to the touchpad but my wife says it annoys her too. I've hardly used the laptop so do you think it's faulty? Would this be covered by the warranty? It is very, very annoying.

Thanks in advance for any help


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Since I bought my laptop Satellite C70D-B-300 i still having some problems:
1) I cannot turn off the laptop,(the screen turn off but laptop still running), even I cannot close session
2) Start menu and windows apps sometimes I cannot open (if I click nothing happen)
3) 3/4 times a day the laptop get in crash, I cannot do nothing, I need to shut down with power button (press for 10sec) even with ctrl+alt+del doesn't work
4) new problems with windows 10, i cannot open store, sometimes cortana and star menu doesn't work so I need to restart...but I guess is windows problem not toshiba

thanks in advance

Answer:Satellite C70D-B-300 doesn't work properly

There are too many problems.
In my opinion you should reinstall original recovery image and test notebook functionality with “factory settings” again.

Is this an option for you?

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I have a Satellite SM-30. I am able to receive files from other computers (through infrared transfering) but when I try to send files it says "WIRELESS CONNECTION ERROR. NON VALID DATA WHEN TRYING TO TRANSFER THE FILE." Both computers recognize each other, but I can't send any file. The other computer has an older Window OS. (dont know if that has something to do with the problem)

Answer:Satellite M-30: Infrared doesn’t work properly


Sorry but I have never hear about this error. Usually there should not be any problem. The only thing can be that you want to send the file that can be already in use and can not be removed to other unit.

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I know, it is a very old Notebook, but i have a big problem, maybe someone of you can help me. I have bought the notebook only for wrighting reports. But the main problem is, when i try to write for example following sentence:

i have learn much about ....

the Notebook makes following:

i haive leairn muwech aibouwet

(In Word or the text program of Windows)

It is Windows 95 installed, i have tried to take an other keyboard driver, it only helpes for a while, after the next booting, the same problem is existing :(
Now it is so far,that the change of the driver has no more effect.

To Format the Windows 95 is not possible, cause the notebook makes "formait" :( And Linux is not Solution for me...

What can be the problem? What can i do? Has somebody else a driver or anything else what i can install to solve the problem?

In hope to find a Solution

Answer:Keyboard doesn't work properly on my old Satellite Pro 420

Hi Nadine,

From what you have descibed, it seems as if the problem is with the keyboard itself and not with the drivers themsleves. Is it possible that there is something trapped under some of the keys, maybe a small fragment of something, especially under the "e" and "w" keys? Maybe also some liquid has been spilled on the keyboard causing the laptop to believe that sometimes these keys are pressed when they are not.

I would try cleaning under all of the keys, you may need to remove the keyboard to do this. Remove the power adapter and battery before any cleaning to prevent damage to the laptop. You should be able to find instructions for removing the keyboard in the owners manual.

Good luck and let us know how you get on!


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it worked about a week or so ago. But now it keeps telling me connect a camera and I can?t find it on my computer at all. Device manager won?t show it. I don?t know why.

I have a Toshiba Satellite C55-B803 laptop.
Can i have a webcam application driver for this model of my laptop? i badly need it. want to use the webcam for certainly purposes. its new, my sister bought it outside the country. i'm from philippines location in Zamboanga city and theres no toshiba center here in Zamboanga City. please hope you will reply my message. or send the site of webcam application. thank you in advance.

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Hi everybody!

First, sorry for my not good enough english. I'm from Spain and I bought a laptop Satellite L850-150 less one year ago.

The problem is that I haven't tryed the webcam until now, and when I have done, it doesn't work!
When I used the webcam application it says: "It's impossible to start webcam. Check the camera and restart the application or computer".

I have reinstalled the driver of the webcam, but it doesn't work yet... have you got any idea or possible solution? Thanks

Answer:Satellite L850-150: Webcam doesn't work


What is the webcam status in device manager?
Is webcam recognized properly?

The webcam can be enabled and disabled in BIOS.
Therefore I would recommend you to check the BIOS settings.
BIOS -> Advanced -> System Configuration -> web camera

If its enabled and if webcam is recognized properly in device manager, I think you should uninstall the webcam application once again.
Then you should clean the registry using some tools like for example CCLeaner. This is a freeware software. Using this software you can delete some temporal files and can repair and clean the system registry.

After this short cleaning procedure, restart the notebook again, download the newest webcam software from the Toshiba page and install it again. Reboot one more time and then try to star the webcam.

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i have a toshiba Satellite A665-11Z laptop...
For some reason my webcam stop work...
I already install the driver a few times but the driver is not able to find the cam..

Can someone help me ..dont know what to do

Answer:Satellite A665-11Z - webcam doesn't work


Can you see the webcam in device manager?
In device manager the cam should be listed under imaging devices -> USB Video Device

If it?s not listed, check if there are some unknown devices.
Usually this should be the cam.

I don?t know what driver/software you have chosen but Satellite A665-11Z belongs to the PSAW3E series and you should choose this in order to get the right webcam software!

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Hi, I Formated My toshiba Satellite L550 and I installed Windows 7 integral edition 32bits
Then I Install all drivers, but the webcam doesn't work, after Install I don't find the application installed.

What's the problem?

Answer:Webcam doesn't work on my Satellite L550

Have you installed right Webcam driver?
Which L550 do you have exactly (L550-xxx)?

Is some unknown device listed in device manager?

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I have a 6yr old Satellite P500-16T laptop (serial: 3A037753W) on which I installed windows 10 64bit as soon as it became available. I didn't need to use the webcam until now, so I don't know if it worked after I installed the new windows, but now it definitely doesn't work. I searched for the driver, but when it asked me about the OS I have there was only up to win 7 (32bit 64bit). I tried installing both but nothing happens.
I was instructed by someone else that it might have something to do with the windows 7 anniversary edition bug, but I followed the steps to fix the registry and I didn't have the registry entry they mentioned here:
Is there anyway to fix my webcam or is it not compatible anymore with win10?

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Hi all

Very recently I bought a pre-installed L350
From the first day of use then webcam is not working

I always get a window with header "FOUT"
The text : "webcam driver open fail. Please restart camera or computer"
All you can do is click an "OK" button to close the window and that's it !

Any help to solve this enjoying problem is very welcome...

Thanks in advance


Just update the driver I had version 6.0.6001.18000 from 21/06/06
After updating : version from 14/02/08

The webcamera works !!!

How tot do it ???

Start-->Control Panel-->System-->Device Manager-->Imagedevices-->Chicony USB2.0-->use Tab Driver-->Update... Windows Vista looks for an update, finds it and installs it...
And the thing is working !!!!

Hope i was of any help

Message was edited by: mvereecken

Answer:Satellite L350 - Webcam doesn't work BUT NOW IT DOES

Here in the forum are already threads about this issue.
An user named Akuma posted an interesting solution for this problem so try it. Maybe it will help you.

Furthermore this could be useful too:

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the last month my dvd-burner works very bad.

I have tryed differnt kinds of media (platinum/sony dvd+r) but everytime it went wrong in the last part of the dvd.

Sometimes he finished a dvd but in a stand-alone player it will shock.

Maybe new firmware will work but i can't find it I have now a Ts-Lo802a with t035 firmware.

Answer:Satellite P200-1ay - DVD burning doesn't work properly


You should take a TDK-R DVD.
I mad a goo experience with this kind of DVD disk.

I had a similar issue. My burned DVDs didn?t work in one of my DVD players.
One player could read it but the other didn?t.

I tested the DVD-R from TDK and it worked on both players

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I've bought a Toshiba L670-1dg for christmas, in France.
I have used it only 1 day, and the keyboard is already getting me mad.

When I type, some letters are missing, and sometimes they appear twice.
It is almost impossible to type a complete sentence without a missing space
or a doubled "e".

Is there any setting in windows to correct this problem ?



Answer:Satellite L670-1DG - keyboard doesn't work properly

Hi Simon

Unfortunately there is no such setting.
Please check this forum and you will find several threads about this theme. Maybe you will find some good advice there.

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When I turn on the computer about twenty minutes is quiet. Than fan starts like a hurricane, slows down and stops. It lasts few seconds. The fan works in this way regularly with one minute intervals.
Is there any possibility to switch the fan on continuous work in slow motion?

Answer:Satellite L20-182: fan doesn't work properly - one minute intervals


If you go to toshiba power saver you should be able to turn your up or down. Once you open this program from control panel, you have the option to change how much your processor runs as well as how much your cooling modules work. Turning either one down will make the fan not come on as much. Then you might want to try and use a vacuum cleaner to suck the air intake grills to clean any dust that could be clogging it up. Dust can make the fan run more because the lack of cool, fresh air entering the system to cool the cpu. Hope this helps.

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Hi there,
I have a Toshiba Notebook Satellite 5200-902. When I registered it it tells me that it is 5200-802. My problem is that my DVD-RAM which is Masthista UJ-810 used to work fine and everything but a couple of days back it stopped opening virtually any data or music CD.

It doesn't recognize that anything is in it. When I double click on the drive icon it tells me that there is an "I/O device error". The funny thing is that sometimes it may open the CD sometimes it doesn't. I tried to find an update for the driver which I didn't manage to so I reinstalled the driver and it didn't help. The device manager is telling me that the device is working fine.

I would also like to enquire about the posiibilities of updating the graphics card in the laptop "GeForce GO5600 FX" to another card with a memory of 128 or 256 MB and if the model is designed for updating the Virtual memory from 512 to 1GB RAM.
Thanks in advance for your reply.



Answer:Satellite 5200-902: DVV drive doesn’t work properly


the difference between the 802 and 902 model is only the HDD size and the CPU speed.
802: 60GB, 2.2GHz
902: 80GB, 2.4GHz
I don't know why it is not registered correctly, but I think that's not so important.

About your DVD drive I think the error message indicates a hardware fault. Should be checked by service.

Upgrading the graphics card is as far as I know not possible for notebooks.

But you can upgrade your system memory up to 1GB with two 512MB modules(DDR RAM).


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I bought Toshiba P100-465 last month and found out that if you press its any key (specially spacebar or enter)from the top-right corner, it doesnt work.
I never saw such problem anywhere in any laptops. Please confirm me if this is the case with all or should I get my keyboard replaced.

Answer:Keyboard doesn't work properly on Satellite P100-465

If some buttons don?t work mostly the whole keyboard must be replaced!
The P100-465 seems to be a new notebook and the warranty should be definitely valid.
Why you waste the time and don?t contact the authorized service provider in your country for a keyboard replacement??
Everything should be done for free!

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I opened some time ago following thread:

I installed the driver. It worked for some time.

After a few restarts - the same error is back.

No scrolling (no matter with 1 or 2 fingers), or other special functions of the pad were more possible. :(

Can someone tell me why the problem occurs? And why again and again if I did it once fixed?
What can I do to ensure that the problem is solved for every time?

I hope, you can help me.. ;) Thanks!!

Kind Regards,

Answer:Touchpad doesn't work properly on Satellite A500


The touchpad special functions can be configured in the control panel -> mouse -> device settings -> settings button
There you can enable and disable all possible touchpad features like scrolling, tapping, etc?
Of course the touchpad driver has to be installed properly.

I don?t know why this happened again, but in most cases different updates (Microsoft updates) or other preinstalled software could cause this?

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Hello, i have been having problems with my cd drive, it wont read anything in windows, but it will read my system restore CD in DOS and restores my whole system. I called a person at the help desk and he said to try and restore the system and see what that does and it still hasnt made a diffrence, please help!!!!

Answer:Satellite 1100 - CD Drive doesn`t work properly


I think your Helpdesk staff had run the Win XP System Restore to restore the OS! If this doesn't work, you can try to reinstall the DVD/CD standard driver at the Device Manager!

If this doesn't solve the problem I think a full system recovery should be done! Then it will work!


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In my Satellite U940-108 I open Tempro but if I click anywhere windows show me a screen TEMPRO don?t work and have to be close

Answer:Satellite U940-108 - Tempro doesn't work properly

Do you use original preinstalled OS version?
I ask this because I have U940 too and Tempro works perfectly.

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Hi all,

I have commited the mistake of flashing my Satellite A200-22C (PSAE6E ) old bios to the new 2.60 version.

Since I've done that, the keyboard doesn't work on the bios screen, so I'm unable to manage anything in the BIOS.

When Windows Vista 32b begins the first time, the keyboard doesn't work. If I close the session and then I begin it again, it works properly.

The touchpad is lost and I have to use a USB mouse. Is not a driver problem cause all drivers are updated and working properly.

The question is: ?Why Toshiba doesn't let users download old version of BIOSes? ?Where or who I must contact for get the original BIOS? ?Why the flashing utility make a backup of the OLD BIOS and then doesn't give you the option of recovering it?

Please, help me to recover the original BIOS in order to recover my touchpad and my keyboard because I can?t find any mail or anything to contact with tech support in this web.


Answer:BIOS 2.60 doesn't work properly on Satellite A200-22C

Which version was old BIOS?

By the way: you can contact Toshiba service. They have access to BIOS archive and they can provide you old BIOS version.

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About a month ago I spilt pepsi on my laptop and had it sent for repair. I got it back today and it had a new keyboard installed, among other things. But, the new keyboard is not functioning correctly.

A bunch of the keys type nearby letters instead. E.g typing "a" gives "aq1", "b" gives "bgt". It seems to type the letters vertically above. Some work fine.

Is the new keyboard faulty, or does it need calibrated or something? My laptop model is L500-19X.

Answer:New keyboard on Satellite L500-19X doesn't work properly

My advice: don?t waste your time on forum expecting some help. How to give you proper answer to your questions?
I have only one answer to your question: no, keyboard doesn?t need to be calibrated.
Contact service provider as soon as possible and ask for help.

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My TouchPad doesn't work properly, it stops working after some seconds after the start. Can anybody help me?

Answer:Satellite L50D-B - TouchPad doesn't work properly

To be honest it is not easy to help with such problems.
What happen exactly? Is touchpad completely off? I mean is there any kind of reaction?

Have you tried to enable/disable it again using F5 button?

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i currently own a Toshiba Satellite L755-1ED and sound is not working as it should for some weeks ago. When i try to play an audio file or a video, offline or online, sound works well for the first minutes and then suddenly disappears. I use Windows 7, and when that happens, sound is still being recognized for the system as you can see it in the volume control, but any sound comes from the speakers. However:
- If i pause the video and replay it in like 30 seconds, sound usually comes back. Also if i go to Sound Settings in +Hardware and Sound+ in the +Panel Control+, and then try to check if it works, it usually does after the first or the second attempt.
- If i use a headset sound always works perfectly.

I've already installed the last updates of my sound card and i don't know where the problem might be. Some help would be welcomed.
Thanks a lot and sorry for my English (it's not my native language).

Message was edited by: BleuHiver

Answer:Satellite L755-1ED - Sound doesn't work properly

> If i use a headset sound always works perfectly.
That?s very interesting. Speakers port has small switch inside that helps notebook to ?recognize? that headphones are connected and when you connect headphones internal speakers will be disabled and sound comes through speakers only.

On some machines it is possible to switch between internal and external speakers manually

When you open control panel is there ?Realter HD audio manager? available or maybe ?Smart audio??

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I have relatively new Toshiba Satellite C655 and after spilling a (tiny) amount of soft drink on the upper left keyboard, the keyboard quit working completely.

After installing a new keyboard, most keys work except for the P, R, V, T, [, and Space keys. External USB keyboards work flawlessly. I bought another new keyboard and carefully replaced it, but the problem persists. After this, I tried updating the BIOS to no effect.

Is anyone familiar with this, and know how to fix the problem?

Answer:Satellite C655 - new keyboard doesn't work properly


I guess this issue did not appear in the past before the soft drink has been spilled on the keyboard. Right?

This means that this fluid is the reason for the keyboard problem.
I guess, both new keyboards are OK.

In such case the problem can be the motherboard or you used both keyboards which are not fully compatible. But I guess this isn?t really a problem.

Possibly you motherboard is affected?. :( but this is just an suggestion

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When the power button is pushed the power and wireless lights come on, the fan whirs for a moment then nothing more happens. If I take out the battery and leave it for 30 mins then it boots fine when the power button is pushed. Currently away from home, but have internet access.

Running Windows 7.

Any and all suggestions welcomed!

Answer:Satellite T110-107 - Reboot doesn't work properly

Hi buddy,

Since when do you notice this problem and have you changed something on hardware configuration?

It?s hard to say why it happens but fact is it must be a hardware issue? Have you installed newest BIOS version for Satellite T110? You can download it on official Toshiba website: > Support & Downloads > Download Drivers

But before you start the update, close all running programs (also AntiVirus and Firewall).

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The issue is that also if i set on disable the option of hard drive stand by, after 2 minutes the hdd stops working until i do something like change page or use some program. Is it a bug of Toshiba's utility?

Answer:Satellite M70 power saver doesn't work properly


Sorry but your comment is a little bit confuse.
You can set the HDD power OFF to different steps.
This function reduces the power consumption of your PC by stopping the hard disk rotation, provided that data is NOT read from or written onto the hard drive

You can also use the stand by mode. This function must be enabled and the time must be set. The notebook goes into stand by mode if you don't use the notebook several minutes or hours. It depends on the time setting.

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I have the problem with my new Toshiba Satellite A500-132.
After one week of using, right speaker has started be more silent than left, I often hear crack, sometimes right speaker dosn't play anthing (only silence).
Did you have same problem with your Satellite A500?

I would send laptop to service for fixing this issiue.

Answer:Right speaker doesn't work properly on Satellite A500-132

You are right. Contact nearest Toshiba authorized service provider and let them check your notebook and speakers functionality.
If there is some hardware problem warranty will cover repair costs.

Since last week I have Satellite A500-11G and everything works well. No problems at all.

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Hi, very new to wireless laptop usage. bought a m500. trying to go thru manual is very tiring as cannot distinguish areas. having constant problem with:

using sattelite. walk away for a moment and screen goes black. learnt this is hibernation. should come back by simply touching touch pad or moving mouse. this does not happen. all freezes and have to force shut down. have done this a million times in the past two weeks. contacted supplier as touch pad would not work at all, advise to download drivers but found out simply disabled touchpad in error with button below space bar and "fn and f9" together ables it again. please advise if you can.

toshiba was also contacted and they tried to tell me to do a back up and reset to factory settings as a software issue could be doing this. the only thing we have on this is itunes. all else is standard folders and applications.

also,have never done a back up b4. how long does this take and can you use sattelite whilst backing up.?

Answer:Satellite M500 - Doesn't work properly and need general help

Hi chucky,

To be honest your posting is not easy to understand and one information I miss like your operating system.

Theoretically it could be a software problem, maybe a virus or something else so it doesn?t make a difference how many programs you have installed.

Satellite M500 doesn?t seems to be a European model so I don?t know how HDD recovery works exactly but let me give you a word of advice: Just take your Toshiba recovery disk. This disk contains an image for factory settings and with these settings everything should work properly.

In my opinion if you get the advice for restoring factory settings from Toshiba ASP, you should do this! ;)

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I have a Satellite A500 with Windows 7 installed.
I have installed Skype Version and although during setup, it appears to acknowlegde the built in webcam, when I try to test it all that appears is a blue background.

I have searched forums and the issue may be compatability between Windows 7 and Skype.

Has anyone else had this issue or know how to resolve it??

Answer:Satellite A500 - My webcam doesn't work with Skype

have you tried to reinstall a web cam driver Skype?
I've also installed Skype 4.2 on my A500.and it works perfect.

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I have windows 8 on SATELLITE C50-A-1JN I've tried so many times but the integrated webcam is not recognised whatsoever, there's no webcam in device manager and there is no driver available when I try search

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After i reinstall my notebook (Satellite A210) with the factory DVD, my webcam get this error... "Webcam driver open fail. Please restart camera or computer".

What can be wrong? I have this notebook only 1 month and I bought it as brand new notebook.

Answer:Satellite A210 - Built in webcam doesn’t work


Just one question: does this error occur every time when you start your notebook?

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I have one problem with my Satellite P100-222 notebook. Seconds do not vary. Even if you come in BIOS time is at a stop (though seconds should go). I had to install the special program for time synchronisation: ( it is terribly inconvenient.

Can someone help to solve this problem? I think that the battery (BIOS) can be responsible for it.
#I don't know how to change it.

Forgive for my English. I use the translator.

Answer:Clock synchronisation doesn’t work properly on Satellite P100-222

Help me pls)

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I just recently purchased the Belkin PCMCIA USB card FSU222 card to upgrade my 1900-303 to USB 2.0, as I have an external USB 2.0 DVD/RW drive. I am running XP pro SP2, I plugged in the card and install it without any errors, and when I plug in the Dvd/Rw drive, it installs without any problems.

The DVD burner reads DVDs with no problem and very fast, but when I insert a blank DVD to record, the drive reacts really slow. I let it sit there for 150 min and no progress and my pc freezes. With my web cam plugged in to the card, it?s even worst! It freezes my pc immediately! I downloaded the most recent driver from the Belkin website but problem is still not resolved.

I read in other forums, people with same problem as me! Is anyone with problems here? Is there a more compatible card to upgrade my pc?

Many thanks

Answer:PCMCIA USB card doesn’t work properly with Satellite 1900-303


It is really not easy to say what the problem is but I assume that there is some problem with PCI-Cardbus. In my opinion ypou can try to make a BIOS update or even try to check if chip set utility update is available for your unit.

One guy at other forum recommends using a small tool called ?chipinfodemo1.1.5?. This tool allows cardbus identification and you can try to reinstall the cardbus controller driver.

Sorry but I have no other idea.

Good luck!

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After upgrading my Satellite P55-A5300 to BIOS 1.6 the function key 11 no longer turns sound on and off.
Instead F11 now removes the the top lines of my browser making more area to view the text window.
If you hit F11 again it returns the normal browser size window. Useful but not what I want.

Also after the upgrade my fonts in quicken changed slightly to be softer. I am on windows 8.1 which works fine.

Anyone know how to change the function key settings?

Answer:Satellite P55-A5300 - after BIOS 1.6 upgrade F11 doesn't work properly

At the beginning just one question: have you noticed the same problem if you change ?Function keys mode??
Try to change it to ?Standard F1-F12? mode and test how it reacts again?

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Hello Friends,

I set up WXP on C660, no '?' marks in DM, but when close LCD the notebook makes screen black but still
running. Then I cannot return it from this sleep mode. Only when I press power button for a long time it turned off.

Please help me to have correct sleep mode.

Answer:Satellite C660 and WXP - Sleep mode doesn't work properly

>...but when close LCD the notebook...
With other words you use standard Windows settings for stand-by mode, right?

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Hi professionals and Toshiba fans,

I have a problem with CTRL button. Pressing of this button results in activation of the function CAPS Lock and the functions CTRL-C, CTRL-V, CTRL-F etc. can not be processed respectively. It happened after my son's playing some computer games. I will really appreciate any advice.

Thank in advance

Answer:Satellite Pro M30: CTRL button on keyboard doesn’t work properly


Try to connect an external keyboard. If the problem stills the same, so it is not the hardware malfunction.


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Hi there,

My sound drivers do not work properly on Windows XP SP3. I have five speakers in my Satellite X200-252 notebook but only two are detected by the OS. When running on Windows VIsta there are no problems.

I downloaded XP sound drivers from the Toshiba website so they should be up-to-date.

If you know how to solve this problem, I would be grateful for any advice.

Answer:Satellite X200-252: sound driver doesn't work properly on Win XP SP3

Man you want install ok your sound while u use sp3 from beginning.
Install XpSp2 , then install kb888111 , and the drivers for your high definition audio !
It worked perfect for me !
I had the same problem.
good luck.

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I bought a L500 six months ago and now it's almost useless. Trying to operate it by starting it normaly is impossible, taking more than 40 minutes just to start up. Getting any program running or any window open takes many minutes more, if at all.

I have tried restoring the computer to a previous date but it only goes back to two weeks ago and is still facing the same problems. I have checked for bad sectors and not found any. I have also tried doing a CHKDSK but it eventually freezes after a couple of hours during stage 4 of 5, in the following file:
Users\DANIEL~1\AppData\Local\MICROS~1\Windows\TEMP OR~1\Content.IE5\FIA7RO0V\combo[1]

I can operate the computer in Safe Mode most of the times, but when moving information it tends to freeze or slow down a lot. I have been backing up my information and many times it freezes during the process.

I have been using Microsoft Security Essentials but it has been deactivated. I can?t get it back on, although I have been constantly using USBs changing information between computers and no virus have been detected in the my other computer.

I do remember that one of the things that first started working strangely were WMP and VLC, as movies saved on the disk and some music albums would start freezing up after 5 minutes of being played, then playing again for a while and freezing later again.

What do you think the problem is? Is it likewise this will be a problem covered by the warranty?

Please let me know w... Read more

Answer:Satellite L500 doesn't work properly even on Safe Mode

Hi buddy,

> Is it likewise this will be a problem covered by the warranty?
It?s only covered by warranty if it?s a hardware malfunction but if it?s just a software or driver issue it?s no warranty and you have to pay for service.

Anyway, it?s hard to say what the problem is but theoretically it could be software related only and even in safe mode you have several issues I would try reinstall Windows from Toshiba recovery disk. This can restore the original factory settings (out of box settings) and with these settings everything should work properly. Then you can make sure it?s no software or driver problem because the recovery image is pretested by Toshiba.

If you still have problems after recovery installation contact an ASP!

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I had use my notebook Toshiba Satellite model 1800-911 for about 3+ years and it's great and i don't had some problems. But now after installing Windows XP Professional SP2 I have one big problem. When I set to stand by mode the notebook it's going to standby mode and it's great. But the problem is when I like to go on with my work from standby mode the HDD on the notebook is activated but the display is still black and I must to reboot the system. I can't use my PC and all of my work is out... Please help

Best regards,
Nikola Todorovski
[email protected]

Answer:Satellite 1800-911: Standby mode doesn't work properly

Hello Nikola

I assume that the Windows XP SP2 update is responsible for this issue.
Well, in this case you should update the Power Saver Utility.
This you can try on the Toshiba website.

Maybe it?s also important to upgrade the BIOS.
Please check if your unit has the newest BIOS version.
Here you can find the BIOS.
If you decide to update the BIOS please check the update procedure on this unit.

Good luck


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My C660-A046 version PSC1SV have a numpad problem: Miss behave

by numpad when type:
1 it's type 16
2 it's type 2+
3 it's type /3
4 it's type 49
5 it's type 5-
6 it's type 16
7 it's type 7*
8 it's type 8.
9 it's type 49

I tried to download bios but no bios in driver section for PSC1SV ... how to fix it ??

NB: sorry for bad English

Answer:Re: Satellite C660-A046 - numpad doesn’t work properly

I?m afraid you will not be able to fix it. My advice for you is to contact nearest Toshiba service provider and ask for help. In my opinion keyboard must be replaced.

How old is your notebook? Is warranty still valid?

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When I shut the lid on my laptop it indicaes that is in sleep mode by blinking the green light but when I lift the lid up, it says that windows were not shut down properly.

I have checked all the settings and they seem ok. What could it be?

Answer:Satellite Pro L300 - Sleep mode doesn't work properly

Hi Lop,

What settings did you check exactly and which OS you are using?

I have Satellite L300 and Windows XP. I?m using TOSHIBA Power Saver and there I can set what happens if I close the lid, press the power button, etc.
Check this!!

Furthermore on XP make sure that TOSHIBA Power Saver Profile is chosen in Windows power options.

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I have used my Fast Track USB on new Toshiba Satellite L40 and I never had problems with it. I could set low latency and I did few songs with it.

Yesterday I bought another notebook, thinking of home recording studio. It's used Toshiba Satellite Pro L20. It doesn't work properly with my interface. When I listen music on Winamp or do anything on Fruity Loops I hear loud clicks, pops, noises. They introduce samples, or they appear during playback or after a sample is stopped.

I noticed, drivers for Satellite Pro L20 are a problem. Its not supported by Toshiba anymore?! The only drivers for chipset are very old and you can download em only from Toshiba website. The chipset is ATI Xpress 200M. Its drivers are with graphic card. Recently I noticed you can download "ATI Catalyst Legacy Display Driver for Windows XP - Motherboard/IGP Drivers 9.11" and CRACK IT to make it possible to install on mobile unit such as L20. Yep its funny but its impossible to do otherwise!

things I have tried and they still not help:
# drivers replacement, original were released in 2004. I installed recent version.
# driver settings, low latency, high latency
# asio and different settings
# pluging the interface to another usb socket.
# trying what happens when I use battery and when I use adapter
# updated bios
# turned off onboard units such as wifi card, sound card
# checked IRQ list

pops still appear.

my config:

Toshiba Satellite Pro L20
Win XP Home SP3
... Read more

Answer:Satellite Pro L20 doesn't work properly with USB Fast Track audio i.f.

At first I am wondering you use old L20 notebook now. You don't have L40 anymore?

You must understand that Satellite Pro L20 is pretty old notebook model and also not the best choice for such operations. This notebook is probably designed for simplest everyday operations like internet, mails, office, a little bit multimedia and that?s all.

I don't want to say this oldie should not work with your external device but you will be lucky if someone has the same external device and the same notebook model and write about own experiences.

Do you use ?factory settings? or you have installed own operating system?

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Hi all,
I just bought a Satellite M40 laptop which purpose will be to be used as a mobile audio system.
For that, USB audio devices are a great solution.

Unfortunately, although it was working properly while recording (sound is perfect with all USB Audio compliant devices I could test), there's an issue in Playback as I got lots of clicks and pops.

After lots of tryings and google searches, I fixed the problem by switching from ACPI computer to Standard PC mode.
That's a workaround.

But this way, I don't know anymore what's my battery status, and my laptop do not shutdown automatically.
In fact, my laptop is no more managed as a laptop :(

I suspect a very serious issue in one of the Toshiba components management. Especially, I would not surprised to be told that power management leads to some regular short system freeze, and thus the 10ms USB audio buffers fall into underrun.

This would not bother me so much if I was not part of the technical support team of a company that is also launching some new USB audio products that will fail to work properly with laptops.

My question is :
Is there any driver / bios update that gets rid of this issue ?
If someone from the Toshiba technical support wants to handle this issue directly with me, I would be pleased to help him, as I'm concerned professionnaly and personnaly.

Thanks in advance.

[Edited by: admin]

Answer:Satellite M40: USB Audio doesn't work properly in ACPI mode


I don?t know which USB audio device you use but the most USB audio devices cannot use the USB power supply. These devices need an external A.C power supply and mostly this external power supplies are delivered with the USB audio device.

Furthermore I have read on some websites that sometimes the pops occurs because of un-synchronistic of different buffer modules or/and parallel usage of some applications.

The changing from ACPI computer to Standard PC mode is one of many solutions and proposals
You can check for some Microsoft fixes. Check if all Microsoft updates are installed.
Also change the performance options in the system options to ?Adjust for best performance?.
Disable the Windows messenger.
The Virtual memory should be set to custom size and Initial size and max size should has the same value (ie. 512/512)
In the system.ini the ?vcache? should has also the same value: MinFileCache=16384, MaxFileCache=16384
Disable the additionally devices like scanner, printer.

Like you see such issues could occur on all computers (desktop and notebooks) and it?s not a Toshiba problem. You should also contact the manufacturers of the external audio device for support and detailed informations.

Good luck

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it says "webcam driver open fail, please restart camera or computer"

i have done that but i dont know what else to do to fix it

please help i need it for an assignment in grade 12

all help is much appreciated


Answer:Satellite A300 - webcam not working, message says "webcam driver open fail"

Remove preinstalled version from the system and install latest version you can find on Toshiba download page.

By the way: which operating system do you use?

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my laptop specifcation here : ( [A300 - 1G5|] ) for any needed details ..

The problem simply is, the webcam stopped working for some reason, an error messeage says "Webcam driver open fail. Please restart camera or computer".

I noticed that whenever I put the computer in sleep mode I was getting on the icon tray a notification says "USB device unrecognized"... I wasnt aware what it was - thought it becasue of the USB mouse being plugged... but I think its related to the camera...

software is installed but camera is not working and cant enable it .. I did download the latest driver from toshiba site , but still not working ...

Currently my laptop runs Vista HP SP2 32-bit, Windows defender enabled, Windows Firewall Enabled, Windows UAC enabled, Kaspersky Ani-Virus 2009 Enabled. I only use Windows Live Messenger (which up to date I think , version : 14.0.8089.726) which i used camera with, I quite using face recognition long time ago and rarely use the webcam ... I didnt install or update any drivers and used to have the laptop running perfectly..

So what happened now ?!

Answer:Satellite A300-1G5: webcam stopped working - Webcam driver open fail


I have had a similar error message and could solve this by disabling the webcam software from startup.
In msconfig -> Start Up tab I have unchecked the Chicony webcam software.
This prevents it from automatic loading.
I don?t use MSN but Skype and the Chicony webcam software is always disabled (not executed) if Skype is running.

Maybe you should try this too.

Furthermore you could try this:
Go to device manager, mark the webcam (imaging devices ? USB video device) and deleted it from the device list.
Then reboot the notebook and wait until the webcam has been recognized again.

Then test it.

6 more replies
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I have some drivers problems after the update of windows 10 with my laptop Satellite L750.
The Toshiba Web Camera doesn't work and I had to disabled the Bluetooth because the error "btfilter.sys driver_irql_not_less_or_equal".

So I need the latest drivers for these two devices that works fine with windows 10 please.

Answer:Satellite L750 - Webcam doesn't work running Windows 10

Please Toshiba update these two devices : Toshiba Web Camera Application and Bluetooth Stack for Windows by Toshiba in order to work properly with windows 10.

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I recently upgraded BIOS to 2.2 and the webcam has stopped working. It disappeared and there is one unknown device in the device manager in the universal serial bus controller.

I tried everything even with new clean fresh Vista OS but nothing like there is no webcam I installed the drivers but not recognized so I would like if I can to downgrade BIOS to 1.5 and to fix the webcam. If I can cos I need it. Is that possible?

Answer:Satellite L300 - webcam doesn't work after BIOS upgrade

I have Toshiba Satellite L300-19F model PSL8BE

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After looking through this forum, I have tried several 'solutions' but to no avail.

After trying to load the webcam i get the message: "Webcam driver open fail. Please restart camera or computer"

I have tried updating the Driver software for the camera, and updated the BIOS.

This message still keeps coming up. Is it worth uninstalling the camera completely then attemtping to reinstall it?

Sorry if some of this doesnt make much sense, im not entirely "computer savvy"

I hope somebody can help,


Answer:Satellite A300-1MC: webcam not working - webcam driver open fail

> Is it worth uninstalling the camera completely then attemtping to reinstall it?
Of course!

You should firstly go to device manager and should uninstall the driver.
You should also remove the software from control panel -> Software

After that you should clean the OS and registry using CCleaner. It?s free tool? google?
Then reboot the notebook several times and install the webcam software again.


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Hi Toshiba team,

Recently bought a new notebook.
However the microphone or sound driver (connexant pebble high definition ) doesn't work properly when using skype. Also read about this matter in various forums such as the skype forum.
People encountered similar problems such as:

We can usually talk for a bit longer than 20 seconds, however the call will drop at a random time between 1 and 15 minutes. The strange part is that sometimes the quality of the call is good, but more than often my friend can only hear *half of what I am saying* while I usually do not have a problem hearing what has been said. The video will work so my friend can see me talking but can simply not really hear what I am saying.
Before the drop the call will usually freeze for a couple of seconds and then skype sometimes crashes. We have tried talking together without the video, however the problem remains.

I also found a suggestion by the toshiba service, just to simply increase the volume under control panel etc, but it doesn't work either..

Can you please help me on this one?
Cannot use skype at all as it just to annoying for everyone I talk to.. Quality is just to poor!!

Many many thanks

+Message was edited: link has been removed - not allowed+

Answer:Satellite P500-127: microphone or sound doesn't work properly using skype


I?m Skype user too and to be honest? everything is working properly!
I can use my internal webcam as well!
But I?m using the Win XP with Skype?

I assume you are using Win 7 and Skype?

To be honest, I doubt it?s Toshiba notebook issue?
If it would be a notebook (sound driver) issue then you would notice the same problems recording and creating audio files... but I doubt this will happen...

Therefore it must be an software issue? possibly an combination of Skype, Win 7 and Conexant driver?
Who knows?

But as I said above? my Skype is running fine with Win XP!

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I have the following problem with my Satellite M40X-112

After an update with Windows XP SP2 I lost the possibility to use the 1280x800 screen. There is only an 1024x768 monitor identified by the display driver. The effect is that I now get the screen displayed as an 1024 x 768 screen leaving the bottom 32 lines with random data and the right half black with one random line of the 1024 x 768 screen .

I refreshed the display driver with the recovery cd with no effect. After that I took the newest driver from Intel, but there was again no effect!!

Now I ask myself, if there two possible failure reasons:
1. a hardware defect or
2. is there a special display driver installed on the Toshiba that is not included on the recovery cd?

One additional hint: I tested also the bios stretch function, also with no result.

Can anyone help, please?

Answer:Satellite M40X: after SP2 update the widescreen display doesn’t work properly

To see if ,as you say, the problem is due to SP2, uninstall it. :-)
But I can hardly think that's the reason because so far I've never heard of SP2 causing display malfunctionality!!! Indeed, SP2, being an update, it should not cause problems.

In the recovery CD there are all the driver your notebook needs....

One question: where did you get SP2? From the original Cd or elsewhere?

Message was edited by: photonics

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I have installed Windows 7 Pro on my Satellite P300 and when ever I try to use the mute button etc it starts the button setting assignment program but no options are available to select.

Has anyone come across this and a fix?

Answer:Satellite P300 - Quick launch buttons doesn't work properly

Hey Jones,

Can you please tell us what version of Windows 7 you have exactly? I mean the 32bit or 64bit version and did you download the Value Added Package especially for Windows 7? The Toshiba website shows also different P300 models, what model number you have?

Have you already tried to assign the different functions to the button? For example there is a mute.exe file as far as I know in Toshiba folder that must be assigned to the mute button. Check this!!

Maybe reinstalling the VAP could also be useful.

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my laptop runs on Vista. I recently installed Norton 360 , and since then when i try to use the webcam , i get the error ''Webcam is either disabled or has failed. Check your webcam settings''


Answer:Re: Satellite L300 - after Norton 360 instalation webcam doesn't work anymore

When you close Toshiba webcam application can you use it with Skype or any other messenger?

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Hardware: TOSHIBA Satellite A200 (1GH) with integrated Chicony webcam.

When i using webcam by Chicony software - it's working allright (video recorded normaly).
BUT: when i closing Chicony software, and starting Windows Media Encoder (preinstalled with Vista) - when i try to select webcam as input device - error is reported "device is not ready".

This error also repeated if I select for webcam Microsoft webcam driver instead of Chicony native driver.

Answer:Webcam on Satellite A200 doesn't work with Windows Media Encoder


Download the newest Chicony driver and software from the Toshiba page and install it.
Don?t forget to remove the old version.

Furthermore if you get the error message like ?webcam is use by another application? or ?"device is not ready? you should start the ?msconfig? and should disable and enable the chicony webcam service and process.


1 more replies