Computer Support Forum

Web Cam on Satellite A350

Question: Web Cam on Satellite A350

My Web cam was working fine, and all of a sudden its almost non-existant.
I tried downloading the driver for it, and still nothing.
When i got to camera assistant software it just tells me that the web cam has either been disabled or has failed and to check web cam settings.

How can i check settings when I cant open it?
someone please help me, need it working asap

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Preferred Solution: Web Cam on Satellite A350

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Answer: Web Cam on Satellite A350

Can you please check if the cam s listed properly in device manager?
It must be listed in ?Imaging device?.

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Hey everyone.

I own a Toshiba Satellite A350.

Last night, my down arrow key clicked out of place, and now I'm pretty sure one of the key retainers is broken, as a very small part of one of the retainers is broken, and the key will not click back into place.

I went to at least 4 different computer stores today and had no luck in finding somewhere who sells these retainers, one place , however suggested I go to the manufacturer, so do I call the Toshiba help line or something??

With this model, is it possible for me to fix this retainer/key issue, or will I have to take it to a professional??

Answer:Satellite A350 - I need a new key retainer

I think you will not find a key retainer because such parts are not available. If one key is broken or something else on the keyboard you must replace the complete keyboard.

What you can do now?
Well, in your case I would contact the nearest ASP that you can find on the Toshiba website. Explain the situation and the ASP can order a new keyboard and exchange it if you want. => Support & Downloads => Find an authorized service provider

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Hi all.....

not sure what bios to download, can't see vids, audio only,...(avi file)....

Any help would be appreciated. Thanks.

Answer:Satellite A350-12J: What BIOS can I use


Why you don?t know what BIOS is compatible?
Where is the problem?

The Satellite A350-12J seems to belong to the PSALWE series. The number should be placed at the bottom of the unit.

If you would select this model number on the Toshiba European driver page then you would get all the necessary Vista drivers and the BIOS for this unit.
The page provides BIOS for vista 32bit and 64bit. If the Vista is 32bit OS then take the BIOS for 32bit?

But to be honest I still don?t know what a problem is? your posting is very short any not really helpful?

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The sound on my toshiba laptop is simply not working...

i have the sound turned on, ive tried playing music from itunes, videos on media player, youtube videos... no sound at all

ive checked my sound setting's and it says everything is working and my default sound says ''Speakers, TuneConvertAudio, Working''

has anybody ever had this problem? any tips on what i should do?

EDIT: Just to add, my laptop is in very good condition and there is no damage to the built-in speekers themselves

Message was edited by: NUFCRULE

Answer:No sound on Satellite A350-20S

So you are 100% sure it?s not muted?

Please try the key combination Fn +ESC
This enables and disabled the mute.
Furthermore I recommend uninstalling the sound driver.
This might help if the issue would be related to a sound driver malfunction.

Did you try headphones?

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Hi there,

When cleaning my A350-04S today, I removed my keyboard to find the motherboard labeled "3G / UWB / GPS". This was a surprise to me, as the laptop was not advertised with 3G / UWB or GPS. It also has a SIM slot behind the battery, but I can't seem to identify the F3507g mobile broadband module. Does anyone know if my model had the F3507g installed? I've also gone ahead and installed all the necessary software (found [here|]) but the module cannot be identified.

Could it be that the BIOS settings are disabling the hardware (if it is there)? If it isn't there, why has Toshiba included the SIM slot and printed on the motherboard "3G / UWB / GPS"?

Any insight would be greatly appreciated.


Answer:SIM Slot on Satellite A350-04S

According notebook specification your notebook model doesn?t have 3G module inside. All notebooks with 3G have preinstalled software for 3G that is included in original recovery image that Toshiba install on notebooks and offer to the customers.

I presume you such software was not preinstalled with, I presume original Vista OS. It is Canadian model and I don?t know if Toshiba Canada has offered A350 with 3G.

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Hi there guys. I just acquired a laptop from my step-father and I have formatted it to Windows 7 Pro 64bit. I seem to have most drivers for it but I have missing a crucial piece of software.

I have tried Vista 64bit and Win7 Flash Cards Utility to get my FN Keys working. Non of which have. Also the Value Added Package wont install either.

I would love some help with this!

Any Ideas?


Answer:Toshiba Satellite A350

Did you install the chipset drivers first before any other driver the .inf file gives the correct locations to which all other drivers will be instaled.

You should only use drivers for Windows 7 64-bit only

Have you checked that the FN key is not damaged or debris caught under the key itself giving a bad contact?

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Hi! Is it possible to regulate the sensivity of the touchpad in my laptop?
I have a Satellite A350-20J (according to the label at the bottom of the laptop), a PSAL6E-04800GRU (as of Toshiba diagnostics utility). I bought this notebook in Moscow.
It is getting already annoying to work with it as this touchpad is so sensible that I am continuously unintentionaly "making clicks" here and there, sometimes with very undesirable effects.

Another question:
To the date I am writing this message I have not been yet able to find the exact model of my laptop in both the English and Russian websites of Toshiba.

1 + Following the UK site, I reach There is a link on the top left "Click here to find your laptop". Click. A pop-up opens, with 2 ways to locate my laptop:
1.1 - Select the family, series or model you are looking for: I chose "Satellite A350 series" then the next combo offers just A350-20S. That's not the mine!!
1.2 - Enter the part number you are looking for: I enter the number in the label of my laptop, click Search and get a "Entered part number has not been found"

2 + Ok, ok, as I bought this computer in Moscow, maybe I have to go to the Russian site. I go there, everything of course is in Russian but no option to change the language to english (my native language is not English nor Russian). No problem. Browse the site up to Read more

Answer:Satellite A350-20J and Touchpad

Hello Carlos

At first I must say that you can change touchpad sensitivity. It can be done in Synaptics settings.
Please go to control panel > mouse > Device settings tab > Settings button > in next window you will find menu on the left and last option there ?Sensitivity?.
Try to change touch sensitivity there.

The whole story about notebook model identification is interesting but at the end I didn't understand why is this so important for you.
All you need to know is that you have PSAL6E model.

Using this part number on download page you will be able to download right drivers and all other Toshiba stuff for your notebook.
It will be very nice to know why is this identification so important for you.

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My father-in-law's laptop is the Satellite 350 and i think it has 12j after its name.

We re-installed Vista 32 bit the other day and he said a few things are not working as they should.

Firstly, if he presses the FN key and, let?s say, the brightness it works but he used to have a little dock type thing pop up at the top of the screen with the FN button icons. The other FN keys don?t work though such as the monitor swapping switch.

Second the soft-touch media keys don?t work such as turning off the LEDs behind them or bringing up media player.

We have done the obvious and tried installing the value package but it said on installation that it was removing the package so it must have already been installed. After re-installing it, there is no difference. I can?t find any programs or anything in control panel for it.
Also I tried the same thing for Hardware setup. Again it seemed to be saying it was there and uninstalling it. Again I re-installed it but still can?t find anything for it anywhere for me to go into to change any settings or anything.

I haven't got the laptop with me right now as it is at his house but I think I got everything right.

Any ideas welcome.

Answer:Re: Few issues with Satellite A350-12J

Every Toshiba notebook is offered with preinstalled operating system and this old A350 should be delivered with Vista so I would like to know if there is possibility for you to use this original recovery image.
Have your father in law created recovery DVD as recommended by Toshiba?

I presume you try to install own Vista version, right?

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I own a Toshiba Satellite A350-21d.

In the past few weeks I experienced that the computer shuts down, while playing games.
I have played these games for as long I?ve had the computer, so I really don?t understand why these shutdowns happen.

So if anyone could help it would be great
I have updated my BIOS, and several other updates.



Answer:Satellite A350-21d - Shutdown, WHY?

Hello Thomas

It is not easy to say why this happen exactly. To be honest your posting doesn?t offer any relevant info.
Which OS do you use?
Do you use Toshiba drivers only?
Have you may be installed some third part graphic driver?
Which games do you play?
Is notebook pretty hot before shuts down?

Please explain to us all this a little bit detailed.

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I have a problem with my dvd player. I can't burn any dvd or cd.
I have tried with several brand of blank cd and dvd with Nero and i have always the same problem.

The software hangs without any error message.

I need your help.


Answer:Satellite A350-20S can't burn any dvd or cd


Do you try to copy any copyright protected disks?
Possibly this is not possibly due to some restrictions?
Otherwise you should check if an firmware update for the drive exists?
If one is available then you should find it on the Toshiba European driver page.

Last but not least if can be an hardware issue? but the ASP should be contacted as last resort?. I mean in most cases the used DVDs or CDs are responsible for such issues?
I had such issue too and could solve it using another brand? I?m now with TDK ?R disks

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I'm a french owner of a A350-122 (Serial No: 39169719K)

In the french user's manual, on page 1-5, it's written that it's possible to insert an other hard drive, and on page 2-6 the rear view of the A350-122 shows a second location on the left for a second hard drive.

So, I have bought an Intel X25-M SSD to put in the second location. I have opened the second location and there is nothing: no sata connector, no power connector, only an empty location.

So, what's wrong with this Satellite A350-122?

Thank's for your answer.

Answer:Satellite A350-122 - How to install second HDD?


Some of the A350 models do not support a second HDD. On those models, the Bay will be missing the SATA Connector.

On models that are shipped with two HDD's built-in, there will be a SATA connector in the Bay.

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I'm French.

I have a Toshiba Satellite A350-11C and would like to downgrade my pc to Windows XP but I don't found any driver for WinXP.
Where to download it? Or the Vista driver is compatible with Winxp?

Thanks bye

Answer:Need WXP drivers for my Satellite A350-11c


I have checked Toshiba support page and unfortunately there are no drivers for WXP. Obviously this newest notebook model is not WXP supported, or not yet.
So either you try to search drivers by hardware manufacturers, similar Satellite models or continue to use Vista.

To be honest I don't believe there is some difference between satellite A300 and A350 except dimension. I don't know which A300 is similar to your A350 (hardware configuration).
Try to compare notebook specifications on Toshiba support page.

At the end I must say that downgrade is OK but maybe you should also look forward and use Vista as latest operating system. Make good experience with it and prepare yourself for new Windows 7. It is similar to Vista but with some differences in design.

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I have a Toshiba Satellite A350 (about a year and a half old) that will not start up correctly. This happened after the laptop was left on until the battery ran out. The keyboard and power button LEDs will light up, but the screen remains black when I try to turn it on. I use Windows Vista.

The machine generally continues to make a whirring noise for a few seconds before it ceases to make any noise (the fan and the HD). The screen sometimes flickers a lighter black on a screen for less than a second. Also, the cooling fan sometimes continues to operate after everything else has stopped.

Another issue is that when if it does turn on and proceed to the Toshiba screen, odd lines will fade into the screen and eventually the screen will end up white/blue. On the other hand, sometimes it will turn on and act as if nothing happened. At these times, putting it to sleep mode will cause it to not be a ble to turn on again.

I've tried removing the battery, using only the battery, fully charging the battery and using the laptop with barely any charge in the battery and it does not change anything.

I would really appreciate any sort of lead as to what may be wrong with the poor thing.

Answer:Satellite A350 will not boot


Generally speaking it?s always hard to say something about such ?sometimes errors? because it?s not clear and could be caused by every part but at the moment I doubt this problem is software related?

Can you see something on an external screen when internal screen remains black?

In worst case it?s a hardware malfunction and this would mean you need help from an ASP to check what part is affected but if your notebook is under warranty, the repair would be for free.

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I have an A350-13I Notebook. The notebook has a slot to install a second hard disk but there is no connector for it. Does anybody know what modifications are necessary to install a second hard disk?

Answer:Satellite A350 - How to install a second HDD?


The answer is pretty easy: You can do nothing!

The reason why you have a second slot but without connector is that some models are equipped with second HDD and some other models not I think.

So fact is that you can?t add second HDD to your notebook.
If you need more disk space you can use a bigger HDD or an external HDD for data.

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My homefriend and i have same laptop Toshiba A350-22z but my laptop slower than the other.
I hope the problem is highest frequency; mine is %32 other is %100

What is the problem in your opinion?

Answer:2x Satellite A350-22z but one is slower than the other

hi erdemrek,
i cant see what is exactly the problem your talking about but:
if you have the same cpu, the same amount of ram, same model make, same installation then everything should be the same.
what do you mean with "highest frequency" unfortunatly i dont speak your language therefor i cant read the text on your image.
if you test the speed of the machine be assured to use the same utility (benchmark).
load on a system differs depending on the services and applications launched and running.
could you give some more information on this problem?

at first you can try to swap the hdd and see if there is any change. if it's a software related problem it should appear on the other machine as well when changing the hdd.

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From where I can download the drivers for Win7 32bit for A350.


Answer:Need Win 7 drivers for Satellite A350

In your other posting you wrote you have installed driver/drivers downloaded from Toshiba support page so your question is ?a little bit strange?.
If you know where to find WXP drivers I cannot understand how you cannot find Win7 drivers there.

Change entry under ?Operating system? from WXP to Win7.
That?s all.

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Hi guys,

I installed Windows 7 on my A350/07H and I have a few problems.

1. I cannot find any vista/w7 drivers for the frontpanel multimedia touch buttons
2. When I type shift+2 I get a " symbol instead of a @ symbol. Vice versa, when I press shift+' I get the @ symbol instead of the " symbol.
3. When installing vista drivers for the touchpad, by either Synaptics or ALPS (I think that's the name), the touchpad is quite laggy. That is, it's not smooth and seems to be less responsive than without the drivers. I uninstalled the touchpad drivers and the touchpad returns to being very responsive.

Any help would be appreciated, cheers.

Answer:Satellite A350/07H and Windows 7


As you know Win7 is not launched officially and at the moment you can try to use beta drivers from Toshiba US support page.
For every OS Toshiba must design and test new drivers. For Win7 such drivers still don't exist, just beta drivers. If everything works well is OK and you will be lucky if not .... you know what I mean. :(

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I am thinking of buying A350 laptop.

I looked at it in Staples and it was running hot. Is it normal for Toshibas or was it just that laptop?


Answer:Is the Satellite A350 running hot?

My A300D-126 is also hot as hell, I even use external cooler all the time - to prevent it from shutting down, it used tu do that when it overheated... tree of my friends have the same problem with different models... ....I don't know.......

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I just purchased a brand new Satellite A350-02T laptop. I've only used it twice, and both times I've used it, the touch pad, at some point, has stopped working. Well, not "stopped", but becomes flakey, figitty, freezes, stalls... it's kind of hard to explain.

It will move a bit then freeze, then move a bit and freeze.

Also, I noticed yesterday when I was using it, the scroll option stopped working. I was viewing a .pdf document and it was allowing me to scroll one second, and then the next second, I couldn't scroll. I tried opening the web browser and scrolling but it still wouldn't let me. I rebooted the computer and it seemed fine again.

Any suggestions?

Answer:Touch pad freezes on Satellite A350-02T


Have you tested an external mouse on the notebook? Does it work or not?

It?s really hard to say what is the reason for this because I?m not a notebook technician but have you tried to update the touchpad driver? You can find it on the Toshiba website: => Support & Downloads => Download Drivers

What OS do you use and have you installed the notebook with the Toshiba recovery disk or Microsoft disk?


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I have A350-212 toshiba notebook and I have problem w?th microphone.
I did disable audio device after I cant enable again this device.

How w?ll I fix this problem.

Answer:Satellite A350-212: Cannot enable microphone


Please check the settings in control panel -> audio -> recording
There you should see the microphone and should be able to enable this again.

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I have the same problem... I've tried everything. I have reinstalled Windows 7 on my A350-10b, and what is strange, some of the FN-keys like Sound On/Off or Brightness controll works fine, but only until I install VAP. Then Fn doesn't work :/

Answer:FN key of Satellite A350-10b doesn't work


You need the Flash Card support Utility for Win 7!
Choose the one released for L500!

Firstly install VAP then the Flash Card support Utility. Both tools should be compatible with Win 7!
Reboot the unit and then test it again.

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Hi All

I have a satellite a350 laptop can anyone tell me whats the biggest harddrive I can have and memory please

Answer:HDD and memory upgrade on Satellite A350

Please be so nice and post exact model name (A350-xxx).

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I'm having a problem with my built in webcam on Toshiba Satellite A350, Win7 Professional 32BIt. The webcam isn't working anymore. Camera software won't allow me to open camera - keeps saying "Webcam is either disabled or has failed. Please check your webcam settings".

Camera is not listed in Device Manager just an Unknown Device.
I used to use camera without problems (rarely, but without problems), and only now discovered it's not functioning anymore.

Any ideas?

Answer:Re: Webcam disabled on Satellite A350

It is not easy to say what is wrong there.
Have you don?t anything that can be responsible for this issue?

What you can try at first is to roll back OS to earlier time just to see if something will change.
Other way, try to reinstall webcam software. You can download it on Toshiba support page.

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i,want toshiba satellite a350-22z vga driver for xp,please help me

[email protected]

Answer:toshiba satellite a350-22z vga driver

Re: Driver Downloads

Greetings, nairul.alam.

Welcome to Major Geeks - if you would, please start a new thread in this forum describing your symptoms for indexing purposes, and to help us help you.

Be advised: I'd strongly suggest not publicly posting your e-mail address.

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I have a Toshiba satellite A350 10I.I would like to expand the memory RAM which is 2x2Gb ddr2 800MHz.

Can be changed with ddr3?The motherboard will support?

Answer:Memory upgrade on Satellite A350-10I

Such kind of upgrade cannot be done. RAM upgrade must be done with 100% compatible modules. Faster RAM will not help at all. It depends on motherboard FSB sped. If you use ?faster? memory modules they will be ?clocked down?.

What do you think about HDD upgrade and usage of faster SSD?

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Does anyone know the release date?

Answer:Satellite A350 - Release Date?


The Satellite A350 is already released so I don?t know why you want to know the release date.

On the Toshiba website you can already find all details about this notebook series and in my country I can find enough online shops where the Satellite A350 is listed.


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I'm looking for WinXP drivers for Toshiba Satellite A350-110. Where can I find them ?


Answer:WinXP drivers for Satellite A350-110

If they are not on the Toshiba website, then you will need to grab XP drivers from other similar models.

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Hi folks - I know there have been lots of posts about web cams not working.

I have reinstalled the driver several times, I have adjusted and readjusted the settings but the web cam always shows a black screen. If I try to record video - I get a fail to render message.

Can anyone suggest what I need to do to get the web cam working?



Answer:Satellite A350 - Web cam always shows black

Hi buddy,

Have you tried to enable the Night Mode?
Therefore navigate to properties of the webcam software and in next windows click the Night Mode check box.

I think this could be also interesting for you:

To be honest after reading this document I could solve the problems with my webcam. :)

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My CD drive does not appear in My Computer and no longer works



Answer:Satellite A350 CD/DVD drive doesn't appear

Hi denis,

Is it maybe listed with yellow exclamation mark in device manager? With error code 19? I ask this because in the Microsoft Knowledge Base I have founded this interesting article:

Furthermore it would be interesting to know if the drive is recognized in BIOS or not because in worst case you have to replace the whole drive.

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I will tell it shortly. I need DRIVERS for WINOWS XP. I have Vista instaled, I bought my nootebook with this system and shop where I take this nb didnt give me any cd with drivers for this NB. If some 1 have pacage with drivers pliz help me :(:(:(

Answer:Need WXP drivers for Satellite A350-216 (PSAL6E)

New notebook models are delivered without driver CDs or installations CD/DVDs. Recovery image designed for each notebook model is saved on HDD and if you want to have it as installations DVD you must create it alone using preinstalled "Toshiba Recovery Disc Creator".

Your notebook is designed for Vista and it is also supported for new Win7 but not for old WXP so you will not be able to find all WXP drivers, tools and utilities on Toshiba support and download page.

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When I plug a USB into any of my USBports my computer is unable to find the appropriate drivers to locate and use the USB. My laptop recognises the USB but continually tells me that it is searching for the driver and then after 5-10mins it says that it was unsuccessful at installing the necessary driver. I have tried updating all my USB drivers manually but I get a message saying that they are all up to date.

Any advice on how to fix this problem would be greatly appreciated.


Answer:USB devices are not recognized on my Satellite A350

Can you please tell us which operating system do you use?
Have you tested USB ports functionality with different USB devices?
Do you have this problem with one specific USB device?

Since when you have noticed this problem?
I mean if you use Toshiba recovery image (original OS) USB ports should work properly.

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Hi everyone,

I've got a problem and hope that anyone can help me.

After two years I had to re-install my satellite laptop with windows vista. Now is the problem that the productkey isn't readable anymore. So I used a little program(productkey86.exe) to get it out of the registry. So far so good. So I installed vista with that productkey but now my computer tells me that I have to activate. When I try to activate microsoft says: the product can't be activated..

Does anybody know what i have to do?

Hope to hear soon of you..



Answer:Re: Satellite A350 - Can't activate Vista


The problem is that the key on bottom side is an OEM license key and doesn?t work with normal Vista installation disks. So that?s the problem why you can?t activate your Vista installation.

You wrote that you have a Vista installation disk. Why you don?t use the key that belongs to this disk? This would work ;)

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This triangle shaped thing has appeared out of the blue and has seemed to grow in size it must have been caused by some sort of hardware damage,

i want to now whether it will continue growing, and how much it would cost to fix or if i can fix it my self???

<img src= width=550>

*as you can see it is right above the word "your"*

Answer:Satellite A350-20s, screen damage


Looks like a display hardware problem?
I don?t know exactly how much a screen costs but for all hardware problems you should contact the authorized service provider in your country.
The guys can tell you how much a fix would costs and if it?s worth to replace the display.

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I think my mainboard is defekt. I want buy one but i found KTKAA LA-4571P Rev: 4.0 or Rev. 1.0 i think i need a Rev. 2.0
Is this right or can i use a Rev. 4.0 too?
Thanks for your answer

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Hey, I have a HUGE list of problems (some that can't be fixed) on my laptop that's 5 months old but let's start with the most urgent problem.

The battery isn't charging all the time. Sometimes it is, sometimes it isn't, it's quite random... Sometimes it even says it's charging but it isn't. It just stays at 30% for example.

I have windows 7 and newest bios. Tried rebooting, placing battery after boot with cable and no battery etc. Nothing seems to fix the problem. Tried reinstalling drivers. Nothing.

Answer:Battery isn't charging on my Satellite A350-220

Too many issues, GET RID OF THIS LAPTOP NOW.
Don't waste your time trying to fix it. Send it back to Toshiba and have them replace it.
This is not acceptable from a brand name like Toshiba point of view.

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Had anyone experienced that kind of issue? The notebook is new (bought it today). The "dirt" covers about 5 pixels (it's not regular) and looks like a grey shadow. Unfortunately it's placed in a very nasty spot getting all of my attention :/.

I'm positive those are not dead/stuck pixels because I can see it even when the notebook is turned off. To be 100% sure I've made a photo of the "anomaly" and when I zoom in I can see that pixels are working correctly but there is a grey "smudge" above them. I would upload the pictures but I've left my cable somewhere elese .

Can anyone tell me if it will be covered by the warranty or would I run into problems if I ask for a notebook/LCD panel replacement?

Thanks in advance for any replys!

Message was edited by: JustDidIt

Answer:New Satellite A350 - dirt inside LCD

I think it will be covered under warranty, send the system to an ASP for repair :)

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I've got Toschiba Satellite A350 PSAL6E and Vista 32bit Home Premium. Battery discharges by itself for about 10% per night (after 24 hours). I checked Wake On LAN in BIOS option and disabled it (also in Windows). And this is happening all the time.

Laptop have only a few months so is it normal? Do I have to use guaranty repair?

Answer:Re: Battery discharges by itself - Satellite A350

This behaviour is nothing unusual and I have noticed it on my Satellite A300. Last time I checked it battery looses 7% power over night. You can contact nearest service and ask why this happen but you will see that they will confirm that this is normal and do not happen just on your notebook model.

Don't worry about that.

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Hi all

About 6 months ago I purchased a Satellite A350. Had no probs at all until around 2 weeks ago, where a really faint horizontal line would appear running across the display around half way up. Then a couple of days ago the whole bottom half of the screen went sort of grey with really thin vertical lines... the top half still appears normal.

Anyone know what this could be? Any help would be much appreciated

Answer:Satellite A350 - Lines on the screen


> Anyone know what this could be?
In my opinion the case is clear: The internal display seems to be faulty and should be replaced or have you tried an external monitor already? If the external monitor works properly you need a new internal display.

An authorized service provider can help you to exchange it and order a new one. On the Toshiba page you can search for nearest ASP.

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Recently I notes my Fn key is not working, if I press any (F1-F12) nothing happening, but I didn't care, my wireless was picking up automaticly. But not today. My connectivity doctor reply "your wireless in not on - use Fn8 key) yep, I would but doesn't work.

I tried to restore about a month ago but didn't help. Please help! And if possible simple way, Thank you in advance.

Answer:FN Keys are not working on my Satellite A350-02T

I don?t know which notebook model do you have and which operating system do you use but try please to reinstall Toshiba Value added package.

You can find it on Toshiba download page under

If you need some assistance you are welcome.

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I recently formatted the hard disk and installed Vista home premium again because it was running slow. Before formatting I had disabled the touch pad from using becasue I found it very uncomfortable to use. Therefore instead of that I was using an optical mouse. Once I installed Vista the touch pad was not working and the Fn key was not responding to F1,F2-F9.. The strange thing is when I press the Fn key the light goes on and indicates its working and when I press Fn+F10, the num lock gets on and when I press Fn+F11 it goes to normal qwerty keyborad.

I have downloaded all the drivers for the laptop including the touch pad driver from TOSHIBA offical webpage and tried every known trick in the book but still truggling to get this Function key panel working? Your help is highly appreciated.

My laptop is still under warranty but I am scared to send it over becasue they would go like you hav formatted the hard disk even I hav installed the same OS that I already had.

Thats the main reason to post this. Hear me out plz

Answer:Satellite A350-20S - Can't get FN keys working

Hi buddy,

I doubt that you have downloaded everything from the Toshiba website, otherwise your FN keys would work properly! ;)

Anyway, for the FN keys you have to install ?Toshiba Value Added Package?. With this package it?s also possible to enable/disable the touchpad. It brings all FN keys to work. > Support & Downloads > Download Drivers

Just download the version that you need and that?s it!

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I've got problem with my touch pad. I've got the latest drivers to it (Alps Point Device 7.2.302.101). Pressing "FN" with "F9" should turn off the touch pad but it isn't doing it. I checked - the "FN" button as the "F9" button are working. But when I press them both, touch pad won't turn off. I tried to turn it off by uninstalling drivers but it still worked.
I use mouse with my laptop and I don't need touch pad, and it prevents me to write on keyboard, or play games.

How can I turn it off?

Answer:Re: Satellite A350-216 - How to turn off the touchpad?

Which OS?
Download the latest Value Added Package and Flash Cards Software.

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Hi, i want to download new wireless lan drivers which are newly published by toshiba, but i dont know which drivers to my laptop pass.. How i can learn which wireless lan drivers true for my laptop is?

Answer:Satellite A350-212 - Which Wireless lan driver?


Go the device manager:

and click on networks adapters where you can see the wlan adapter installed on youtr lap.

if it's unknown, read this article:

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I have a Satellite A350-20s.
It is described in its documentation as having the option to add a second internal 2"5 hdd, and a indeed there is a place reserved for it..

The problem is that when I remove the cover to insert the hdd there is no connector.

So, how to do it ?

Answer:Adding a second internal HDD on a Satellite A350-20s


Some of the Satellite A350 units and other notebook models could be upgraded with a second HDD. But this means that NOT all notebooks provide such upgrade possibility?
There are different A350 with different hardware specifications?
All notebooks support the same bottom cover but not all motherboard supports an second HDD controller and the connectors?.

Your A350 cannot be upgraded with a second HDD due to different motherboard and missing HDD controller.

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Hello ,

My laptop runs very OK and stable IF i dont play a 3D game. When i start to play a 3D game it just heats until it hurts my hand and than crashes.
I was thinking maybe there was a BIOS update to use the fan faster but i already have the latest BIOS installed. So is there any program or advice you can suggest me ?
I already tried the program called speed fan. Not sure it worked though.


Answer:Satellite A350-22Z heats too much and crashes


First of all check if the cooling modules are not clogged by dust and debris.
The clogged fans could not rotate fast enough and this leads to higher temperature.

Furthermore I recommend setting the ?Cooling Method? to ?maximum CPU performance? as mentioned here:

Are you using Toshiba display driver?
The Toshiba graphic card driver supports an overheating protection of graphic chip and clock down the GPU if the temperature is too high

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Hi every one
I am Col and I have just joint the site
I have a problem with my Satellite A350

I bought this laptop from a trusted auction,not on the net, with the password attached unfortunately this password don?t work, but the auction house clams it does,
What is happening is when I turn it on the first screen you see wants a password, I put in the so called password that was given to me but it wont work. When I try to get into the BIOS setup it still wants the password before I can continue.

This computer is using Vista and I cant even put the Vista disk back in because the DVD drive wont work because the op system has not booted
I hope some one knows how to by pass the password or can help me. I have tried removing the internal battery but no go, my email is [email protected] if you want me to explain things better

Thanks to every one

Answer:Satellite A350 - How can I remove the password?

Hi Col!

These are not so good news?

I?m not a Satellite A350 owner but if you want to remove the password you should contact an ASP and ask for help. The notebook technicians are know how to remove the password and so I think they can help you at best.
On the Toshiba website you can search for an ASP: => Support & Downloads => Find an authorized service provider


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My laptop is a year and a bit old. its a Satellite a350. about 5 months ago my sister played music at a very large volume and this resulted as a crackling and popping sound coming from the speakers all the time except when on mute. i kind of fixed it by just turning the microphone on mute all the time. this isn't a solution so id like to know how to properly fix this

but now i am experiencing a different problem. whenever sound is played it is always at a higher pitch. a woman's voice will sound like a chipmunks and a mans voice like a woman's. also every sound effect will echo. including the voices. I have Realtek HD Audio Manager and when i press, test sound in the Realtek program the sound doesn't echo and is at normal pitch. but when i test with "sound" from the control panel it echos and is high pitched. any answers would be helpful


Answer:Re: Satellite A350 - serious speaker issues

i forgot to add. i have Harmon/Kardon speakers (i don't know if this helps) and when i play sound through headphones i still get the same effect as the speakers

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I?d like change my OS from Windows Vista to Windows XP but I don?t find drivers for windows XP to my notebook Satellite A350-13A

can anybody help me?

Answer:Satellite A350-13A - Where to find XP drivers


The XP drivers are not available for Satellite A350 PSAL6E series.
If you want to install Win XP on this notebook then you would need to collect the drivers at your own hand.
Many notebooks models use the same devices and in most cases the drivers are compatible with different notebook series.

I recommend testing some Win XP drivers which were released for other notebook models like Satellite A300 and similar?

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I bought my new A350 laptop 3-4 weeks ago and i'm loving the SOUND QUALITY!!

Anyway, I want to disable the mouse pad but I can't. I have the user guid on my laptop, which says, Touch Pad :Pressing FN + F9 enables or disables the touch pad function. Sadly it does not! when I do press it nothing happens, I do not see a change in the Touch Pad icon, which apparently, if done right should have a big red X or something like that, but again it does not happen.

I've also looked the mouse properties of my mouse, and when I select the Advanced tab, then Advance feature settings...., under Touch Pad settings, there is no option to disable it which is higly strange. There is another settings button for that which I can press, but there is no option to disable it.

What should I do to disbale the touch pad, because at the time of writing this, hitting FN + F9 does not work?

Answer:Satellite A350 - Cannot disable Touchpad


What OS do you have and are you running the factory settings or have you installed your own Windows?

I think you should try to reinstall the touchpad driver and the Value Added Package. The Toshiba VAP controls the special function like the FN or illumination keys. You can find all on the Toshiba website: > Support & Downloads > Download Drivers

So remove the touchpad driver and VAP, restart the notebook and install the newest versions.

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I just bought a new Toshiba Satellite A350 and wanted to downgrade from Vista to XP.
What I did suscesfully.

But I can't find drivers (chipset) for Windows XP, both on Toshiba download page and Intel website.

Can anyone help me?
I'm stuck!!!


Answer:How to find WXP drivers for Satellite A350?

And which Satellite A350 do you have (A350-xxx)?

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Hello members,

I have a Satellite A350-20q that runs a Windows Vista Home Premium 32bit OS. The problem is with the touch pad which stops working when the laptop is connected to the
AC power and while this is happening, I can feel the static on the buttons near the touch pad which are metallic.

The touchpad works fine when running on Battery and this is causing a lot of problem as I move around quite a bit and cannot take my mouse everywhere.

I had called up Toshiba support but all the said was to replace the charger which did not make any sense to me but I did try it out and it still does not help much.

The touch pad works fine when the Vista is installed and is not updated but after the system is totally updated it starts to cause problems and I cannot even determine which update is causing the problem as there are numerous windows vista updates that are installed.

Please Help !!
I have installed all the drivers and have the latest Synaptic driver installed on the system as of now.

Thank You.


Answer:Satellite A350-20q - Touchpad not working

> I had called up Toshiba support but all the said was to replace the charger which did not make any sense to me but I did try it out and it still does not help much.

I think this make sense since the touchpad did not work ONLY when the AC adaptor was connected.
I found this thread:
It?s about the similar issue and AC adaptor replacement helped!

> The touch pad works fine when the Vista is installed and is not updated but after the system is totally updated it starts to cause problems and I cannot even determine which update is causing the problem as there are numerous windows vista updates that are installed.

How should a windows update make the touchpad buttons statically? This makes no sense for me? so either it?s software or hardware issue?

If it?s software (OS update) issue then the AC adaptor should not has any affect on touchpad buttons? but if it?s a hardware issue then the OS updates should not affect the touchpad functionality as well?

I think it?s a strange issue and you should get in contact with an local ASP (service partner) in your country in order to check the touchpad.

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FN key doesn't work. please

Answer:FN key by Satellite A350-200 doesn't work

Reinstall VAP (Value Added Package) and it will works again.

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I have a Satellite A350 and the USB ports recognise the mouse but no other input. It doesn't recognise a USB stick, or Logitech microphone or my Flip video.

Does anyone know what's going on? Thank you!

Answer:Re: USB is not working properly on Satellite A350

Usb controller drivers are responsible for such functions.These drivers are part of chipset drivers. Try to reinstall/update chipset utility:


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firstly i want you to forgive my broken english (it's not my mother tongue)

I have installed Windows 8.1 on my old (but very good) *Satallite A350-122 PSAL6E-02300SFR* and i was really satisfied till i tried to install my drivers downloaded from the Toshiba support center. No one were made for Windows 8.1 x64 but some could finally be installed but the others like the webcam and mouse drivers don't; so i looked for it on internet but it seems like they (Toshiba) didn't thought some one can some day install that OS on that computer espacialy.

So my question is: Can some one help me with it? i would be very gratefull.


Answer:Why some WIn 8.1 drivers don't work on Satellite A350-122?

This old Vista notebook is not supported for Win8 so Toshiba doesn't offer any driver, tool or utility for it. Generally speaking webcam driver doesn't exist anymore and Toshiba doesn't offer it for Win8.
Webcam driver is part of the Win8 system.
>... it seems like they (Toshiba) didn't thought some one can some day install that OS on that computer espacialy.
Toshiba cannot offer support for all notebook models, especially models offered long time ago.
I have the same model and use it with Win7 32bit. It is fully supported and works perfectly.
I really don't understand why do you use Win8 on this old piece of hardware.

My advice for you is to use Win7 on it.

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Recently i purchased a Toshiba A350 disc. I've format both the discs and went with a clean sweap install of windows vista. Now, a few months later i want to use the Toshiba Recovery Discs i made on the first startup, to recover my Toshiba laptop and set it back to the default installation.

With the tool to create Toshiba Recovery Discs, i had to make 2 recovery discs. The first DVD contains the Windows installation, and the 2nd DVD contains SWM files.

I started the recovery by putting recovery disc 1 in my DVD player and boot it up. After boot it installed Windows Vista, and it never asked for DVD2. After the installation, I have a clean Windows Vista, but no Toshiba pre installed drivers, software etc.

How can I recover my laptop to the default settings, the way i bought it?

thnx for ur awnser,

sincerely, Frank


Answer:Satellite A350-12D - How to recover from recovery DVD?


Usually the Toshiba Recovery disk should contain the image.
The image is the package which contains the Vista, Toshiba drivers/tools and the additional software.

The Toshiba Recovery disk Creator can create the Recovery disk using the image on the notebook and therefore it?s not understandable for me and I cannot believe why you get only clean Vista without the Toshiba drivers and tools and 3rd party software.

You did everything right. In order to recover the notebook, you have to boot from Recovery disk and have to follow the instruction on the screen.

That?s all?.

PS: I the drivers and tools are really missing then you could download it from here: -> Support & Download -> Download Drivers

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Hey, i just purchased a A350 and i have a Intel Core 2 Duo 2.0ghz Processor but i want to upgrade to about 2.4-2.6ghz. These are my questions.

1. Is it possible to do?
2. Is it worth doing?
3. I have a Intel Centrino sticker on the keyboard. This has confused me to do i have a Core 2 Duo or Centrino.

I have general knowledge about computers but im not a an expert. Any help would be muchly appreciated.

Thank You.

Answer:Satellite A350 - Can I upgrade the CPU to 2.4 or 2.6Ghz

> 1. Is it possible to do?
Nothing is impossible but the question is if it?s advisable?. In my opinion it?s not advisable. First of all the CPU upgrade will cancel your warranty. Secondly nobody would be able to say if the notebook would run stable after such upgrade and if the BIOS would support if correctly. There is a high risk of overheating because the stringer CPU creates more heat dissipation which would lead to a higher temperature?
Last but not least you will not notice a big performance boost.

>2. Is it worth doing?
In my opinion it?s not worth. Check the point 1.

> 3. I have a Intel Centrino sticker on the keyboard. This has confused me to do i have a Core 2 Duo or Centrino.
I?ve got a Satellite notebook equipped with CORE2 DUO T8100 (2.1GHZ) CPU and I?ve got the same Intel Centrino sticker.
The Centrino sticker means that the CPU supports this technology but it does not mean that this is Centrino CPU.

For more details regarding Intel Centrino technology please check this Intel page:

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Since today im experiencing problems with my power supply.

What happens:

When I connect my AC adapter to charge my battery the battery sign will go on for 2 secs and then turn off again. Windows also does not Recognise the battery charging.

At this moment I' m unable to give any more details because the battery has gone flat.

If I take out the battery and try on AC only the notebook does not switch on. So the battery has to be inserted in order to boot. so the power will go to the battery first and then to the system which is quite strange.

The battery itself shows no signs of damage / leaks.

Voltage output on DC: 19.55VDC @ 6.32A
AC/DC adaptor: According to the specs and my readings, not faulty.

Model: Satellite A350-12z


Answer:Power issue on Satellite A350-12Z


Do you use original Toshiba battery and AC/DC adapter or some 3rd party parts?

It is strange why notebook doesn?t start without battery. Usually you can always start a notebook with AC/DC adapter only, battery is not necessary.

So either it?s something wrong with AC/DC adapter or mainboard itself? At the moment I believe it?s mainboard malfunction.

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Can some guide me in degardin Satellite A 350 from Vista to XP?

Answer:Satellite A350 - Downgrade from Vista to XP


And what do you want to know?

If you want to install Windows XP on the notebook you must only boot from the installation disk and follow the screen instructions ? That?s all!

But don?t forget to install the SATA drivers. Otherwise I think your HDD will not be recognized.
And before you install XP you should burn the Toshiba recovery disk if you didn?t this already. So you can restore the factory settings every time that you want.


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I just bought my Toshiba Satellite A350-12D laptop two weeks ago, and am generally pleased with it, however I cannot get it to read data-DVD's properly.

When I try to read a data DVD that I burned on my desktop PC, the laptop starts to read but takes very, very, very long.
When I try to copy the data on the DVD to my laptop, it takes forever (I've tried once for 45 minutes and then gave up) and after a while it starts claiming it can't read most of the files on the DVD.
It's not the data on the disks that's causing problems, cause when I transfer those from my desktop to my laptop on a USB stick instead of a DVD, the files are copied immediately without a problem.

At first I figured it might be due to the DVD disks themselves (I use TDK DVD+ROM), or maybe Vista was the culprit, but I've tried the exact same disks on my friend's Medion laptop that's also running Vista and she's having no issues whatsoever.

Anyone have any ideas what could be causing this or better yet, what could solve it?

Thanks in advance!


Answer:Issues with CD/DVD drive on Satellite A350-12D

> When I try to read a data DVD that I burned on my desktop PC, the laptop starts to read but takes very, very, very long.

Hmm? I think this could be a problem of non-fully compatible DVDs.
My notebook?s drive couldn?t read or write some DVDs from different manufacturers.
I tested many disks and now I?m using TDK DVD-R.

But it?s always different?. Possibly your drive would not support this disk properly but another disk would be supported better?

I think you should test it simply?. There are many different disk manufacturers? so don?t give up buddy?

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Hello guys,

so.. I started using Bluetooth a while ago, using the Internet via cable.. Today I wanted to use my WLan again, but it didn't worked (worked good before).
So I tried to activate it via FN+F8, but all I can see is activating Bluetooth, so the one for WLan disappeared?
The WiFi LED is only flashing when Bluetooth is on. I'd rather disable Bluetooth than not being able to use WLan.

I believe it's a similar problem as
but I really didn't want to install a wrong driver or anything.

I'm using a Vista 32-bit and my PC-Tool said I'm using these Networks currently (I just copy and pasted since I honestly have no idea, hahaha).
Realtek RTL8102E Family PCI-E Fast Ethernet NIC (NDIS 6.0) Version=6.208.729.2008 MAC-Adresse=00:23:5A:05:61:05
Intel(R) WiFi Link 5100 AGN Version= MAC-Adresse=00:21:5D:62:D8:1C

I'd so happy if anyone could help me fix the problem anytime soon, since I really need the Wireless capability soon. Thank you :)

Answer:Satellite A350 can't use WLan anymore

do you have try this from MASTERG?s post?


The FN + F8 would not work if there is a WLan driver problem.
So would recommend doing this:

First of all remove AC adaptor and battery.
Press Power button 30 sec long
Then connect both parts again.
Now power up the unit and press F2 to access the BIOS
Set BIOS to default pressing F9 and save changes pressing F10
Access the BIOS boot up the Windows OS
Now download the compatible WLan driver (I guess its Intel WiFi 5100AGN)

After installation of Wlan driver, install the Value Added Package and Flash Card Support Utility.
Reboot the notebook and try to enable Wlan again."

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I put this here instead of the wireless forum cos I thought people with knowledge of the actual system may know better.

I have a A350 and it came installed with this wireless manager that runs at start up, it always has a no entry sign on it when I look at it saying no wireless devices detected.

Whats it for? I've used mobile broadband through a USB stick and it hasn't "managed" that. It doesn't manage my connection to my router either, nothing happens when I shut it down.

Thanks :)

Answer:Satellite A350 - What is the wireless manager?

Hi buddy,

I would give you a proper answer but what wireless manager you mean exactly?
Do you mean Config Free tool?

Here is the description from Toshiba page:
+ConfigFree is a suite of utilities to allow easy control of communication devices and network connections. ConfigFree also helps you to find communication problems and create profiles for easy switching between location and communication networks.+

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does someone know where i find winxp drivers for the A350 - 200 ?


Answer:Where do I find the XP drivers for Satellite A350-200


At this time the Toshiba European driver page does not provide XP drivers fro the A350.
Maybe such drivers will be released in the next time.. let?s hope?

Until then you could collect the XP drivers at your own hand? you could use some single XP drivers released for other Toshiba notebooks? many series uses the same devices and therefore some single drivers should run too.


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Hi guys!

I'm running at Satellite A350 04T with windows Vista 64bit. I recently downloaded Toshiba's Value Added Package to fix my multimedia key problem but now I have another problem. My secondary functions for the 'F' keys won't work. I can't dim the screen or put my computer on mute by hitting Fn and then pressing an 'F' button. Does anyone have any idea?


Answer:Satellite A350-04T - FN keys won't work

Were they working before?

Did you install the correct TVAP for your specific model? Or from another model?

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I bought my Satelite A350-20Q 2 1/2 yeras ago, and when I turned on my laptop the screen was dim, the power supply was already plugged in but it did not make any change. How can order a replacement?


Answer:How To Order New AC Power Supply for Satellite A350-20Q?

Hi, a dim screen can be caused by a number of components so someone needs to do some diagnostics to determine which part needs replacing. The safest thing to do is send the notebook to a Toshiba Repair Center and ask for a quote for the repair.

There is a list of ASP's on the Toshiba website.

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I recently got the computer, and its working perfectly, except the microphone doesnt work.
I checked the drivers, and i have 1 thing that says it is unknown. I looked on the drivers list, on the Toshiba website, and I cant see anything that would be it.

Any ideas?

Answer:Satellite A350- Microphone not found on computer

Sorry but if you use notebook with ?factory settings? unknown device cannot be there.
Recovery image contains all necessary drivers and by default settings mic must work properly.

How you have tested mic functionality?
By the way: which Satellite A350 do you have exactly? (A350-xxx)

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Hi guys, I want to buy a Seagate hard drive but I cannot be sure if it's compatible with my Toshiba Satellite A350-233. The hard drive I want to buy is this: "Seagate Momentus XT 500 GB 7200RPM SATA 3Gb/s 32 MB Cache 2.5 Inch Solid State Hybrid Drive ST95005620AS-Bare Drive" (amazon link is below).

I contacted Seagate and they told me that it should be compatible, but that I should contact Toshiba to see if there is any known issues. Can anyone enlighten me here? Will I experience any problems if I bought this?

Thanks in advance.

Amazon link of the hard disk:

Answer:Satellite A350-233 - Is Seagate Momentus XT compatible?


> but that I should contact Toshiba to see if there is any known issues.
Just for your information: Here it?s just an user to user forum without any Toshiba technicians so I don?t somebody can tell you about known issues. ;)

Anyway, I don?t see a reason why the drive should not work. It?s just important that it?s 2.5? HDD with SATA interface.

You should try it. In worst case it will not work then you can send it back to shop and buy another one ;)

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I have a Satellite A350 with Vista installed. When I run the Win 7 upgrade assistant it says I can install Win 7 Home Premium or Ultimate... but my question is: I have an install disc for Win 7 Professional, can I upgrade to this version of Win 7?

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It is or will be application like PC Health Monitor or Toshiba Eco Utility for my notebook Toshiba Satellite A350-13A?? As a operation system I have Win7 64-bit.

Thank you.

Answer:Re: Satellite A350 - PC Health Monitor or EcoUtility?


Why you want to install Eco Utility if it?s available for your notebook? I have checked the Toshiba driver download page and Eco Utility is only available for A350 PSALWE series and not for yours that is PSAL6E model.

Anyway, you can install PC Wizard 2009 for example. It shows you some informations like the temperature, voltages and so far. Test it if you will be satisfied with this program and give us a feedback! ;)


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I recently broke my screen in a temper tantrum and sent it in to Toshiba repair.
They replaced my screen. That was about a month ago.

I installed windows 7 3-4 days ago and it worked fine.
I opened my laptop one night to discover a blank white screen.
After turning it off and on, taking the battery out and in, the white screen still remained, then it randomly appeared with system restore options

I restored the system and applied a microsoft hotfix to counteract the supposed windows 7 error. it did not work.
The white screen appears when i put the laptop to sleep (shut the laptop) or shut it down.

The screen appeared again yesterday and i left it overnight hoping it would change.
My sister pulled out and put back in the battery and a screen appeared asking how you would like to start windows.
I started windows then reinstalled Windows Vista using a mirosoft setup disc.

After installing AVG antivirus it told me to restart.
I restarted the laptop and instead of the toshiba logo appearing the white screen of death appeared.
It stayed for 10-20 seconds then my laptop started.

I looked at this article ( and it suggested the screen may have problems. Should i send it back in to Toshiba?
Can someone supply further diagnosis?

My specs:
Intel Core 2 Duo CPU P7450
4.00GB RAM
32 bit OS

So basically i have a random white screen when i restart, turn ... Read more

Answer:Satellite A350 - White Screen Of Death


For me it looks like hardware problem.
It?s difficult to say if it?s graphic card issue or display problem.
But if the display has been replaced one month ago, then I would recommend contacting the guys again. I mean the part might be faulty again and from my knowledge the replaced parts are covered by warranty for short time? so maybe the warranty would cover this once again if the screen would be faulty?

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My Satellite A350 (PSAL6A) has after only about 6 months crashed with a fatal hard drive error.

I?ve decided to up the hard drive to something a little faster (5400 rpm) and finally rid myself of the dreaded Vista.
I?m upgrading to Win 7 (64) but I?m a bit suspect of some of the web sites offering Toshiba drivers
Is there a site where I can download all the drivers I need Just for Win 7 and not have to sort through the other hundreds that seem to be available.

Answer:Satellite A350 and Win7 64bit installation

Your question confusing me completely.
I use Toshiba download page for years and to find right drivers is quite easy. Choose right notebook model and OS you want and you will have full list of all available drivers.
Why is this so complicated for you.

Have you tried serial number or auto detection on ?

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I seriously hope that anyone can help me...
Whenever I press the "FN" key on my satellite A350 Notebook (Windows Vista Home, SP2) there is a bluescreen error :-( I mean, it's nice to have some kind of button for bluescreen, anyway I would need the button to work properly again to be able to use some settings like display brightness or external display...
I already explored Toshiba site for new hotkey or keyboard driver but there is none :-(

Also the Microsoft Homepage didn't help (maybe I just couldn't make it to cross the jungle)
What can I do? Does anyone have a clue?
(btw, this is the error report:
BCCode: a
BCP1: 00000016
BCP2: 0000001B
BCP3: 00000000
BCP4: 824664BB
OS Version: 6_0_6001
Service Pack: 2_0

Thx in advance!
Toulousienne ;-)

Answer:Satellite A350 running Vista - FN Key causes bluescreen


Is your notebook delivered with preinstalled Vista SP2 or you have installed SP2 additionally?
What you can try is to remove VAP (Value Added Package) and after notebook restart install latest version you can download from Toshiba support and download page under

Please post the result.

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I've some problems about my notebook again; when I try to play a game, for instance the godfather II, notebook shuts down suddenly.

Is it a problem with my notebooks fan or called overheating, especially the area of my mousepad is so hot and I dont know if there is a fan or not?

Could you please help me about it? What should and can i do for this?

Answer:Satellite A350-212 - Shut downs and maybe overheating


Maybe dust is blocking the cooling ventilator and so your notebook shuts down immediately?
So in your case I would clean the notebook using compressed air spray. This could blow out the dust from the cooling ventilators and therefore it?s not necessary to disassemble the notebook. Check this!!!

Which display driver you are using? I can only recommend the Toshiba drivers because they are pretested.

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Ok, here?s the story. I own a Toshiba Satellite A350 laptop for a few years. As every night, laptop was on, I press the power button making it go into hibernate and then pull out the plug (battery is out, since it is always on cable and it might save the battery)

The next day, I plug in the adapter, press the power button and nothing happens. Literally nothing. Black screen, not a single sound .. nothing. All I can see is the indication light that the adapter is plugged in, which lights up.

I searched the internet (using another PC, duh ) and found lots of similar issues with Toshiba laptops. Main solution seems to be holding the power button for 30 second, putting the battery in and restarting it. None of these methods help.

I took the laptop apart, checked (and disconnected) the CMOS battery. Checked the power button, which is working, cleaned everything.

Here?s the weird thing: I have an USB optical mouse and a keyboard connected. I noticed that ?besides the indication of the adapter- the red light of my mouse is on all the time and also the indication lights (caps lock, num lock) of my keyboard can be switched on. So there seems to be power on my USB as soon as I connect my adapter.

Hope anyone can help, because I ran out of options. Two friends looked into it, no one has a clue.

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I accidentally deleted my ATI display driver and now im currently using the standard VGA graphics adapter, I tried to download a new driver from the toshiba website but the link is not working. (im using a 64 bit operating system).

Is there any where else i could download a display driver, and also im not sure which one i need to download that is compatible with my satellite A350-PSAL6A?

Thanks for all your help.

Answer:Satellite A350 - Where to download display driver?


I have checked the Toshiba European website and there I founded a very similar model, the Satellite A350 PSAL6E. It seems that this notebook is equipped with the same graphic card and the download is working.

Check this!! => Support & Downloads => Download Drivers

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Can anyone help me to get my webcam back?

Went on one of those geek websites which tells you how to make your computer run faster, by disabling things you?re not using. Can?t remember what I've done but webcam doesn?t work anymore. Tried reinstalling Drivers and rebooting Camera Assist Software but the same message comes up every time - "WEBCAM FAILED or is DISABLED".

Would appreciate any help or advice before I have to pay the local computer shop to sort it out.

Answer:Satellite A350-20Q - WEBCAM FAILED or is DISABLED

Is webcam listed properly in device manager?
You can find it under ?Imaging devices?.

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I got the upgrade kit and the upgrade DVD isn't for my notebook. What's next?

Please help. Thx.

Answer:Can't find my Satellite A350-PSAL6E on upgrade DVD

Which models are listed?

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I have a Satellite A350D-122 laptop. I'm experiencing 2 issues I can't resolve.
- At some point, the touchpad scroll feature stops functionning. It simply deactivate itself and the only way to reactivate it is to reboot the computer.
- The picture on the webcam is dark. It's like there was no light at all in the room, the only thing that comes out are the light sources. I've tried to change the options but nothing changes on the screen.

I tried re-installing the drivers but the issues stills remain.


Answer:Re: Satellite A350 - Touchpad and webcam issue


1.I would try a touchpad driver update. Maybe something has muddled up the driver or something else so the virtual scroll function stop working. You can download a newer version on official Toshiba website: > Support & Downloads > Download Drivers

After touchpad driver installation make sure that virtual scrolling function is enabled in touchpad driver options of control panel.

2.I think that?s the perfect article for you:
How to change the settings for the integrated webcam if the image is very dark or black

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Satellite A350

I have serious problem with Vista since I brought from last year but I've tried to enter 25 digital of key product that doesn't work on Visa.

But its says invalid key after I type 24 digital key product.

Isn't product key have 24 or 25 digital key product? I'm confused.

I need your help.

Answer:Satellite A350 - Product Key not working on Vista

> Isn't product key have 24 or 25 digital key product? I'm confused.

25 digital key product.

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Hello, bought one monthe new Satellite A350 et cannot use webcam with MSN.

I tried new drivers webcam Toshiba et received message webcam not connected.

I have also tried to desintall and install drivers webcam always not connected.

Sound with MSN is ok.

Can you try to help me to instal webcam ?


Answer:Satellite A350 webcam error not connected

I have tested MSN functionality with my Satellite A300. Cam assist software is at my notebook always OFF and cam works well with MSN. To be honest I have problems with ICQ only. Skype and MSN works great.

Please enter ?Set up Audio and Video settings? and check if the cam is working there.
In my case cam is On and under select webcam there are three options shown:

Default ? Chicony USB 2.0 Camera
Chicony USB 2.0 Camera

Install latest MSN version and try to test it with someone.

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Inbuilt webcam quality is poor (a350)
Is this normal for this computer?
Is even worse and switches to black screen only bright light shown at night on Skype.

Answer:Satellite A350 - webcam quality is poor


The image quality could not be the best because of the dark room where you are using the webcam.
You should increase the brightness in the room and should set the webcam settings to night mode!

Check this Toshiba document:
+Poor picture quality when using the internal webcam under dark light conditions+

or this:
+How to change the settings for the integrated webcam if the image is very dark or black+

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I've just bought a Satellite A350 and as the Adobe Master Collection doesn't install properly on Windows Vista I would like to install Windows XP on the notebook.
Allas, the drivers on this site for the A350 are only for Vista?! Can't I install XP on it at all, and if I can, where do I find the necessary drivers?

Thanks for the help!


Answer:Can I install Win XP on a Satellite A350 & where to find drivers?

Of course you can install the Win XP on this notebook.
But drivers for Win XP are not available for this notebook series and in such case you will have to search for the drivers at your own hand.

Many notebook series use the same devices and therefore the drivers should run too.
I recommend checking some other notebook series like Satellite A300 or another and to try the XP drivers released for these models.


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when I bought my Satellite A350 I noticed that it was partitioned into 2 drives, 1 C: drive called Vista which had 149GB and the other E: drive called Data which has 147GB with 141GB free space which contains a folder called HDDRecovery giving a total of about 300GB.

What i would like to do which I don't know if it is possible unless I send it away is this: unpartition the 2 drives so it is 1 drive, then partition it again into 2 drives but this time have the C: Vista drive to have 250GB while the other E: Data drive with the recovery to have 50GB. I do have the recovery disks as well. Do you know if it is possible to do what I want without having to sending it to the manufacture? And if so how?

I also run a Windows Vista Home Premium Service Pack 1.


Answer:Satellite A350 - Can I change the partition sizes?


Hmmm?. You could try to shrink the second partition in the ?disk management?.

You can find it in control panel. There you will find the System Maintenance link, and there click on Administrative Tools to open the Administrative tools folder. Click Computer Management to open the Computer Management window. There you can find the Disk Management.

As I said above you could try to shrink firstly the second partition and then could try to add the free space to the first partition. But to be honest I doubt that this would be possible because the free space would be located behind the second partition and you could not add it to first partition C.

Anyway, check it and play a little bit around? maybe it will be possible?
But note; you should have the recovery disk created because there is always a tiny risk that you would muddle up the HDD.

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So, fortunatelly i installled Common Module on my windows XP. And that creates another question - what's the name of the software, which operate my special keys on Satellite A 350 (I mean these for music and turning on/off lights on keyboard).

Somebody knows? Thanks for quick help :)

Answer:Satellite A350 - Which software do I need for special keys on XP?


For the special buttons you need the following Toshiba tools:
TOSHIBA Hotkey Utility
TOSHIBA Utilities

Furthermore I would also recommend installing TOSHIBA Power Saver. It?s really nice tool to save energy and optimize the battery time. Furthermore you can create different power profiles.

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I have a question regarding graphic card in my laptop I have radeon hd 3650 and I can't instal new driver. When I download driver from ATI site they are telling me that i have to find drivers on toshiba site, but i can't find them there.

Where can i find good drivers for my graphic card?

Answer:Satellite A350 - graphic card driver

You can download the driver from [Toshiba drivers site|].
Chose Notebook - Satellite - Satellite A Series - Satellite A350 than choose your current operating system and Search. When you see Display Driver from ATI download it.

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I have an issue regarding using my Touch Pad of Toshiba Satellite A350/07F - HNX laptop.

It so happens that after sometime the scrolling stops automatically and then I have to restart my laptop for it to start again. It also stops to scroll down if i keep my laptop locked for an hour or so. Any idea how to change the settigs so that this does not happen.

Thanks guys.

Answer:Satellite A350/07F - Issue with Scrolling docs

As far as I know for scrolling on touch pad it will be activated virtual bar on the right side of the touchpad.
Try to check all this in mouse advanced settings where you can define all this. Disable this option and try to enable it again.

On my Satellite A300 it works properly.

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I have a big problem due to Toshiba official Bios update for A350 models.

After download & unpacking the Bios update WinPhlash just started the Bios upgrade without PROMPT! This is NOT acceptable! After 10 seconds or so the notebook just froze up. Stayed this way way for 3 minutes or longer. The only way to turn it off was by removing power cord & battery. Booting up again gave me nothing but black screen.

I have tried various recovery options, mostly Phoenix Crisis Disk Build. But unfortunately no luck.

Calling Toshiba customer service (The Netherlands) is really not helpfull at all. Telling me a bios update is not a smart thing to do. My answer-> Then why do you put it on your website and a BIOS update is sometimes neccesary for upgrading the machine. After that the guy wanted me to send the laptop to a notoriously bad service center (regarding notebooks) DYNAFIX. Of course I will not do this if I don't want my notebook to be even more damaged.

Right now I probably must replace the BIOS chip. It will cost me my own dime as my notebook doesn't have warranty anymore.

I'm very upset at Toshiba for putting such a dangerous bios update method on their website. I'm a advanced computer user and rarely have issues I cannot fix by myself. BIOS updates should be done in DOS environment, not in Windows with WinPhlash.

If Toshiba or any one else believes it was my own mistake, by all means try it yourself. Also google the problem, you'll see tons of Toshi... Read more

Answer:Satellite A350-22Q - BIOS update crashed


Sorry to hear about your mishap!!
However, this process works pretty well. I have used it more times than I care to remember and had no troubles at all.

The only way forward now is to have an ASP help You because proper tools are needed to get your unit back to life.

No chips are needed to be replaced but some special manoeuvres will be necessary to get the BIOS up and running.



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I have a A350. While typing every now and again the curser will suddenly jump so that I writing in a different place.
I'm not sure if I'm accidently touching something by mistake, or its a problem with the PC.

Has anyone else experienced this?


Answer:Satellite A350 - Curser jumps while typing


I had the same issue but this was not really an issue.
I have touched the touchpad surface accidentally while typing and therefore my cursor jumped to different positions?

I have disabled the touchpad while typing? you can do this as well using the key combination FN+F9

Check it out

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Hello my PC is a Satellite A350-11C,
But when I try to find my drivers on the toshiba website, it doesn't recognise my serial number and my model doesn't exist in the model choice.

What can I do to find the right drivers for my PC.

Answer:Impossible to find support for my Satellite A350-11C

Hello Hugo

You can find all drivers in not more than 10 seconds. How?

Click on
Product type > Notebook
Family > Satellite
Product series > Satellite A Series
Model > Satellite A350
Short Model No > PSAL6E
... and so on.

If you have more questions you are welcome.

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I have just purchased a Satellite A350 and I installed the 32 bit version of Vista.
Have I done this correctly or should I have installed 64 bit version.

Thanks Lisa

Answer:Satellite A350 - Vista Home Premium 32 bit or 64 bit


You can use both Vista versions; 32bit or 64bit
The main difference between the both versions is that the 64bit version would handle 4GB and more RAM.
The 32bit version can use only the 3,2GB RAM.


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I just purchased a brand new Satellite A350-02T to replace a defective non-Toshiba laptop. My old laptop was 1.6 GHz AMD Turion Dual Core with 2x256KB L2 Cache and 1GB of RAM and was quite sluggish. I would often have to wait for programs to load or to toggle between screens.

My new laptop is 2.16GHz Intel Pentium Dual Core with 1MB L2 Cache and 3GB of RAM and seems to be operating quite sluggish as well. I expected it to fly compared to my old laptop. And I haven't even really had a chance to put it to the test. All I've been doing is surfing the internet, viewing word/pdf documents and customizing the notebook.

Is this normal or do you think something might not be functioning properly?

Also, when I first powered up the laptop, it took about 2 hours to complete the initial setup.
Does this seem normal?

Answer:Satellite A350-02T under normal operations, seems sluggish


Well buddy, it?s not easy to say what is the reason for this and I think it?s only a software application or something else that make the notebook a little bit slower.

Do you use Windows XP or Vista? If you use Vista you should check this Toshiba document:

If you have installed some 3rd party applications remove them and defragment your HDD from time to time.

If you have more questions, please let us know.


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My laptop is Satellite A350-13B with ATI Mobility Radeon HD3650.

I found that I have OpenGL 1.1 (7/7) and partially 1.2 (1/8).

I installed latest drivers from ATI site, modded with Mobility Modder (also tried drivers from Toshiba's site - without results).

I found that modded drivers require OpenGL patch to have it working.

You have to add:

HKLM\Software\Microsoft\Windows NT\CurrentVersion\OpenGLDrivers\ati2dvag
"Version"="2" %REG_DWORD%
"DriverVersion"="1" %REG_DWORD%
"Flags"="1" %REG_DWORD%
"Dll"="atioglxx.dll" %REG_SZ%

But after it OpenGL Extensions Viewer see the same values (1.1 and partially 1.2).

How is it possible to check highest OpenGl version available and make it working?

I have a file called atioglxx.dll in Windows\System32 and registry entries specified above, but OpenGL Extensions Viewer says:

Renderer: GDI Generic
Vendor: Microsoft Corporation
Memory: 512 MB
Version: 1.1.0
Shading language version: N/A

Max texture size: 1024 x 1024
Max texture coordinates: 0
Max vertex texture image units: 0
Max texture image units: 0
Max geometry texture units: 0
Max anisotropic filtering value: 0
Max number of light sources: 8
Max viewport size: 16384 x 16384
Max uniform vertex components: 0
Max uniform fragment components: 0
Max geometry uniform components: 0
Max varying floats: 0
Max samples: 0
Max draw buffers: 0

Extensions: 3... Read more

Answer:Satellite A350-13B - OpenGL and Radeon HD3650


Nice posting but what is the problem now? You post a many technical information they are not useful but what is your problem?

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I bought a new Satellite A350 13a notebook about a year ago with a Win Vista Premium Home (Hungarian) Os installed on it. It worked just fine.

Not so long time ago, I upgraded to Win 7/32 bit (Hungarian) OS and it seems that I lost the FN+F functions. If I push the FN button together with any F key (eg. FN+F6) nothing happens. I can't disable the touch pad either (FN+F9).
The only two functions which reacts together with FN are the numbers (FN+F11) and the arrows (FN+F10).
I have already checked the Alps Pointing Device driver and it says it's working properly and up-to-date). I also read the Thread of NVDIA, "Satellite A350 - Cannot disable touch pad Posted: 17-Jun-2009 22:11" but I did become wiser. Probably I am too blond for things like this. (I'd like to apologize in advance to the blonds for this remark).
Could you please give me some suggestions.
A quick answer would be appreciated.

Thanks a lot.
Regards, Leves

Answer:Re: Keyboard FN+F1/12 functions don' work on Satellite A350

These FN options are controlled by Flash card utility and this utility is part of ?Vale Added Package?. Visit Toshiba download page and install latest VAP version.

If VAP is already installed remove it from the system, restart your notebook and install latest version.

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