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Satellite A300-243 - Keyboard and touchpad stopped working

Question: Satellite A300-243 - Keyboard and touchpad stopped working

Hello everybody

I have a serious problem in my Satellite A300-243. I installed using a CD a driver for external keyboard and after I restarted both keyboard and touchbpad stopped working and taking any order when I reach the vista welcome page.
What should I do because you know even I cant enter the windows to uninstall that driver.

Any way to do it while windows starting up?

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Preferred Solution: Satellite A300-243 - Keyboard and touchpad stopped working

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Answer: Satellite A300-243 - Keyboard and touchpad stopped working


Why you installed a driver for external keyboard? I never heard about such drivers?

Anyway, you should try to boot in safe mode and then you are able to remove external keyboard driver from software list. After restarting in normal mode, the touchpad and keyboard should work properly again.

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As the tiltle suggest.

My laptop is a Satelltie Pro A300 2C4.

The Touchpad no longer responds,

I have tried FN F9 - nothing happens.
I have tried pressing top left corner of Touchpad - nothing happens.
I have tried going to control panel mouse and looking for an enable Touchpad bit can only find the mouse defined.

The O/S is Windows 7

Answer:Satellite Pro A300 Touchpad has stopped working


Did you try to install the touchpad driver?
You can find the touchpad driver on the Toshiba EU driver page.

Additional tip: in some cases its possible to enable and disable touchpad in BIOS.
Please check this!

By the way: is an external USB mouse attached to the notebook? if yes, disconnect this and try to use the touchpad

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After upgrading bios of my Satellite A300-1NJ to the 1.70 version, the Synaptics touchpad stopped working at all!
(I tried with ubuntu liveCD to verify that doesn't a drivers problem)

The older bios is no longer available in the Toshiba website!

How can I fix this problem?
And thanks for help.

Answer:Satellite A300 - Touchpad Stopped working after BIOS update


The touchpad can be enabled with FN+F9.
Check this!

Furthermore try to use an external mouse. Does it work?


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Hello Guys

My Keyboard & touchpad stopped working today.
Its a Satellite L750D Part # PSK36A-009008 Serial # 7B339221W

I've tried a restore to a earlier date

Can anyone help

Answer:Satellite L750D - Keyboard & touchpad stopped working

Sounds like hardware problem.
Try to set the notebook back to factory settings. I guess you would need to use an external USB keyboard in case the internal keyboard does not work.

Here an instruction how to perform a System Recovery?

Feedback would be greatly appreciated

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my touchpad stopped functioning properly half a year ago. Additionally it blocks my keyboard as well. If I go to sleep mode then start the notebook again then the keyboard starts functioning but not the touchpad. Then at some days touchpad comes back to life and works for a while perfectly.

Also, the notebook has started to heat up recently, especially around the touchpad's place.

I have my drivers installed so I guess that it should not be a problem. What can be?


Answer:Satellite A300 - Touchpad and keyboard issues

Hi buddy,

Maybe you should update the touchpad driver. You can download driver updates on official Toshiba website:

There you should find a newer version of touchpad driver.

Regarding the keyboard it would be interesting to know if the same happens with an external one. Can you test this please?

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I have same problem as many people are facing with (Toshiba Satellite A300-21H PSAG8E-05J00TEN) . I'm sure touchpad is not disabled.
Windows VISTA clean installation - touchpad & keyboard half of the time are working half of the time not. I'm sure it's not a driver problem (if it's not working device manager says there was problem with device..) . I've already tried 5 different drivers..
I am facing issue from the time i bought it.. I thought there might be problem with OS, today i installed UBANTU but facing same issue (Mouse pad stops working after some time) with this OS tooo.. I am sure that its problem with Hardware not with OS or any driver..

Can please any one tell is there any solution for this...

Answer:Satellite A300 - touchpad & keyboard issues

I have Satellite A300-1LI and it is also PASG8E but I didn?t notice any problems with touchpad or keyboard. At the beginning I used it with original Vista image but about a year now I use WXP and Win7 as dual boot. No problems at all.

If you have noticed this strange problem from the first day why you didn?t contacted Toshiba service and asked for help?
I can imagine there is some hardware problem but I don?t know what do you want to do alone about it. do you want to exchange keyboard or touchpad alone.

Keyboard replacement is not a big deal but touchpad.....

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I have problem with keyboard and touchpad. Laptop is Satellite A300-1G5

I have Vista home premium and when I power computer on, I must put password in user box then my keyboard and touchpad don't work.

In Bios my keyboard working but when Vista starts it does not.

How I solve this problem?


Answer:Satellite A300-1G5: Keyboard and touchpad do not work


First of all please check the device status in the device manager.
Please check if the keyboard and touchpad are listed correctly without any yellow exclamation marks.

But you should try to reinstall the drivers again even though the keyboard and the touchpad were recognized properly.
In this case I would recommend removing the keyboard and the touchpad from the device manager and then you should reboot the notebook once again.

After Vista has rebooted the both devices should be recognized again and should work.

Please check this!

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Hello i have a problem.

The first time than i start the computer, the touchpad and the keyboard don?t run, and i must to connect a mouse-usb for to restart the computer. And in the second time, the touchpad and keyboard run correctly.

I have a Toshiba A300 and I have Windows 7 Ultimate 32bits
What could I to do for solve this problem?
My English is very bad but I hope you understand me and can help me.


Answer:Satellite A300 - touchpad and keyboard problem

According to your message you have to reboot the notebook in order to get the keyboard and touchpad working properly.
Possibly there is something wrong with the drivers for keyboard and touchpad?
As a first idea I would recommend to refresh the OS.
This means that you should check if a new OS installation could solve this problem.

Keyboard driver is a part of the windows OS so I think this should be checked.

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I'm looking for suggestions or ideas how to deal with the keyboard and touchpad problem, which occured right after I've installed new OS. I changed from Windows Vista to Windows 7, since then both my keyboard and touchpad become inactive after a few minutes from system start. It doesn't matter whether I write anything or not, the device works for a short time and then turns off automatically. I tried to find driver updates but didn't manage to come across anything that could possibly be the solution. It's difficult to work with on-screen keyboard so I hope you'll be able to help me.

Thank you in advance,

Answer:Satellite A300-1AL - keyboard and touchpad issues after OS change

I have a similar problem with my A300-09Y I upgraded from vista to windows 7 and
most of the touchpad buttons work but the media symbol which used to turn on wmp doesn't work anymore
I'm sure the actual button is fine, but I don't know why its the only one that wont work

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I have a problem with my Toshiba Pro A300-2C5.
It has stopped working today.

I poured a tea over it but removed is as quick as possibe but some water got inside of my laptop.
It was working for a while, I switched it off and switched it on again one hour later but unfortunately it stopped working.

When I try to switch it on, the syptoms are as follow:
- the only light which lights is a power light
- the screen does not work at all (it remains black and switched off)
- fan is working
- it seems hard disc does not work at all so Windows don't start
- keyboard does not work, when I hit tke keys nothing happenes, I tested Caps Lock key but it does not flash
- computer does not read my camera memory card

What shoul I do to make it working again? :(
Any help appreciated.


Answer:Satellite Pro A300-2C5 stopped working


The malfunction can be related to different notebook parts? in worst case the spilled fluid damages the motherboard and you will need to replace the part.
In best case it could be an RAM fault as happens to a friend of mine.
He spilled coke on the keyboard and after a while the notebook could not power up.
We checked the RAM modules and replaced the two modules with new RAMs and this fixed the issue?

You can try this too? maybe it helps? otherwise all other parts needs to be checked by an ASP technician.

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I reinstalled Vista Home Premium (before removing the old one, I backed up "Toshiba" folder with the drivers) and now the touchpad isn't working + FN key also doesn't work.

Which driver should I install and where to get it?

Answer:Satellite A300 - After reinstall Vista touchpad and FN isn't working


Normally it?s not necessary to install a driver for the touchpad because it?s always enabled but you can this also with FN+F9.

However, you should try to install the Toshiba Value Added Package. This is necessary for the FN keys and on the Toshiba website you can also find the touchpad driver. Check this! => Support & Downloads => Download Drivers


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Hi Guys,

I have satellite a300 PSAg4a-02500m laptop. All of a sudden the display has stopped working on the laptop. I tried plugging an external display but that is also not working.

I cannot even see the bios screen. The laptops normally, I don't hear any beeps while booting, just the fact that there is no display.

This laptop has a ATI M86 512MB graphics card. Its out of warranty.

Has any had similar experience. Is there any way to find out what the problem might be.

Any suggestions would be helpful.


Answer:Display stopped working on Satellite A300

Hi Tama

I?m afraid there is an serious hardware problem with your notebook.
I looks like the graphic card problem.
Usually if the internal display would be faulty, you should see everything on the external display. Therefore I think you GPU is affected.

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I have been having this trouble for a long time it happens randomly i have updated the bios, tried many settings , reinstalled os, factory reset from hdd recovery, and sworn alot I'm using vista 32 and am continually getting display driver has stopped working. Its a Satellite A300 psagca-02u010
I have looked in alot of places and mostly get told to update my drivers or to use drivers not from toshiba (havent tried that) included is dxdiag info if it can help

_System Information_
Time of this report: 11/15/2010, 11:59:59
Machine name: LAMBY-PC
Operating System: Windows Vista? Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.100608-0458)
Language: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite A300
BIOS: InsydeH2O Version 2.20
Processor: Intel(R) Core(TM)2 Duo CPU T9400 @ 2.53GHz (2 CPUs), ~2.5GHz
Memory: 3070MB RAM
Page File: 1450MB used, 21517MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
DxDiag Version: 7.00.6002.18107 32bit Unicode

Answer:Satellite A300 - atikmdag stopped working

If you are using the latest ATI Driver on the Toshiba Website, and you have ran Recovery to restore Windows back to its factory condition, then the error maybe caused by:

1) Hardware - The Graphics Card may have an intermittent fault. Send the notebook to a Toshiba Repair Center for repair.

2) Software - you may have software installed that isn't Vista compatible. The software may not be able to function in Vista's Aero/3D interface. Change the Theme to "Classic" or "Basic" and see how that goes.

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The DVD drive in my A300 has stopped working. I cannot find the driver in Contol Panel. The drive does not appear in My Computer...

Does anyone have an clues as I 'm 100km for a service centre!


Answer:Satellite A300 - DVD drive has stopped working

Try removing the CD/DVD Filters from the Registry.
When CD/DVD related software is installed (such as iTunes, Nero, virtual CD software), they install filters into the registry, which can cause compatibility problems.

1) Run Regedit (Start -> Run -> Regedit)
2) Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3) In the right pane, delete the "UpperFilters" key, and delete the "LowerFilters" key.
4) Reboot.

If your CD/DVD programs stop working, you will need to reinstall them (preferably with an updated version).

This utility can remove the filters for you:

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When I start up my computer... (Vista) I got Toshiba Satellite A300
I get a warning message says: TosIPCSrv.exe stopped working

What does it mean? How do I fix it?

Answer:TosIPCSrv.exe stopped working on Satellite A300


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I own an A300 19T Toshiba, model PSAJ4E that I've been using for over 1 year and a half. Yesterday, I just booted it, started working for like 5 min and all of the sudden it ceased functionning and remained silent. I didn't go through the shutdown process or anything software based process, just a hard shutdown. I don't even have the power led indicator on anymore. I suspected the power brick being the issue, took it and plugged it into another laptop and was good (the power led came up). It's definitley about my laptop.

So I'm writing to ask you guys: What can cause the power indicator on my laptop not to switch on, when I plug the DC jack? Is it something related to the charge circuit in my laptop? Is it the motherboard which I have to change? How can I get a better diagnostic? I there any manual/process for troubleshooting my issue? My goal is to know exactly what went wrong.

By the way, I have the necessary skills to apply any basic manual procedures. I'm able to take my laptop apart (down to the motherboard) and reassemble it.


Ilyes Gouta.

Answer:Re: Satellite A300-19T suddenly stopped working (power led is off)


it's look like the power supply electronic malfunction that is part of motherboard. I don't think, you can fix it yourself, in the most cases the whole motherboard should be replaced.

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How are you people ?
I have an annoying problem with my Toshiba Satellite A300-211.
I had windows vista home premium 32 bits installed on it but then i removed it and started using windows 7 ultimate 64 bits and a result of that one of the touch media buttons that is used to turn the led light on and off changed its function and started turn the sound on and off.

When i installed the value added package because the function key was not working the button stopped working. It does not turn the led light on or off or turn the sound on or off any more.
It is blinking but not working .

Can any one help ?

Answer:Satellite A300-211 - illumination button stopped working


Did you try to reinstall the VAP once again?
Check this!

Furthermore as far as I know you can configure the media buttons using the software.
Please check the software in All Programs -> Toshiba

By the way; the illumination can be enabled and disabled in BIOS settings too!

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I have a problem, first 2 of my multimedia buttons stopped working..
i tried uninstalling few times but it didnt help.

I don't have also nothing to choose in the list at

Toshiba Assist -> Optimize -> Toshiba Button Support.

I need help. ( there was 2 positions before.)

Answer:Satellite A300-15K - 2 multimedia buttons stopped working

I am guessing you have Vista installed.

Download and Install the latest Toshiba Value Added Package for the A300 from the Toshiba website.

Or you can simply hold down '0' during power-on to run Recovery, but backup your data first.

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Excuse me for my bad English. I have a problem with my Satellite A 300 PSAG4E-0450. OS was changed from Vista to XP. Easy keys, hot keys and illumination stopped operating. All drivers were downloaded. I tryed to find this in control panel -> Toshiba Controls. I changed to on/off light, but it isn't work. If i try to turn off I see a window with "choose a command".

What can be wrong?
Thanks for Your help.

Answer:Satellite A300 - Some keys stopped working after downgrde from Vista to XP


As far as I know the illumination can be disabled and enabled in BIOS.
Check this!

For the hot keys you should try to install the Toshiba controls and hotkey utilites.
Check the Toshiba website:

I hope this is useful for you.


1 more replies
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I have problem when I open my webcam Ii see this message:
+CEC_MAIN.exe has stopped working+

Can any one help me?

Answer:Webcam issue on Satellite A300 - CEC_MAIN.exe has stopped working


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I have a Satellite Pro A300-10Q running XP.

The function keys weren't working so I downloaded Common Module and Hot Key Utility.
After that the touch pad mouse and keyboard stopped working as well.

Please help?

Answer:Keyboard on Satellite Pro A300-10Q is not working

Can you use keyboard in BIOS (arrows) or when you start OS in safe mode?
Which WXP version have you installed (SP?)?

Post please notebook?s part number (PAxxxx-xxxxxx)?

I have Satellite A300-1LI with WXP and everything works perfectly.

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My keyboard and touchpad stopped working after I uninstalled my antivirus software and restarted my laptop in my hp pavilion 15ac-179TX. I have an extra mouse which works when connected to the laptop but keyboard and touchpad don't work.

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I've tried everything! In the bios setup (f2) the keyboard works! I tested the keyboard and touchpad using the rescue and recovery CD and functioned! Is not a physical problem because I put a HD from another T61 and both peripherals are working again! So I think the problem is in the operating system Vista 32bits. Has anyone experienced this? thank you


Go to Solution.

Answer:The keyboard and the TouchPad stopped working!

Hi, Rabbitvix
I haven't experienced this issue, but the fact that the keyboard works in BIOS but not in the OS indicates a software issue, not hardware. I would recommend booting the machine in Safe Mode to see if this helps. If the TouchPad and the keyboard resume functioning in Safe Mode, then we may be able to solve this issue by removing a driver.
To boot into Safe Mode in Windows Vista:

Start the computer from cold boot.
When the splash screen appears (says "Lenovo) being tapping F8 repeatedly.
Continue tapping F8 until a menu appears.
Select Safe Mode.
Hit Enter.
The computer should now boot to Safe Mode.

Also, one final question: If you plug in an external mouse, does this function well, or does it experience problems as well?
Best of luck,

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

2 more replies
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HP Pavillion x360 (13-s154sa)I turned on my laptop today and both the keyboard and touchpad are not working. How can I resolve this?

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Hi Folks,

I've inherited a A300 with issues.

When you turn the laptop on, the keyboard works at the BIOS level, but once it boots into windows the keyboard stops working. I've discovered that pressing the power button (suspending) and then turning the laptop back on brings the keyboard back. (This was under vista).

I've since performed a fresh installation of Windows 7 (removing all partitions from the drive) and the fault remains, I've also installed the Added Value Pack which hasn't helped.

Firmware was 1.6 - upgraded to 1.9; fault remains. I've restored factory settings at the BIOS level - fault remains.

I've installed a copy of Fedora 11 (Linux) which works perfectly.

Any ideas?

Answer:Satellite A300 - keyboard not working after coldstart.

I should have also mentioned that the touchpad didn't work either.

I've since disassembled the laptop, disconnected the touchpad and now the keyboard works flawlessly.

Suspected faulty touchpad - not too concerned since I prefer the external mouse anyhow :)

Hope this thread might help someone out in the future.

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My keayboard and mouse pad stoopped working suddenly. My computer has touchscreen so i have been able to use the onscreen keyboard and also have an external mouse but the physical keyboard and mousepas are not responding.  i noticed that the led on the caps key turns on when i activate from the onscreen keyboard.  HELP!

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I have a just over one year old (~14 months) Dell Inspiron 17 laptop with Win 8.1 (no touch) and of course it's out of warranty. The mouse simply stopped working, no cursor. I was able to use the touchpad but then that quit too in quick order.
I spent hours searching here and the interweb looking for possible fixes, so far no luck.
The worst of the issue is now I can't get past the splash screen to the login screen to access the repair/restore functions in Windows.
How do I access these when I can't even login to the computer?

Answer:Mouse stopped working, then touchpad, then keyboard

I called Dell and they want almost $300 to send it back so they can 'look at it'!
Any thoughts or suggestions to solve this issue?

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My netbook is a Samsung n145plus and has 8.1 installed with all updates. (even if it's not officially supported but it works amazingly fine)

I've installed the officia Samsung Elan touchpad driver as it seemed to work fine (it's for Win 7) except when scrolling with the edge of the pad because a Elan window appears on the taskbar and was annoying so I installed a newer driver but for a gateway laptop it installed fine but it wasn't detected by Elan in control panel so I removed it.

Now both the keyboard and touchpad stopped working and Windows says code 19 for keyboard and code 10 for touchpad. A USB mouse works fine. I've reinstalled both with Device Manager without success. Now the netbook is almost useless

Answer:Netbook keyboard and touchpad stopped working

Reinstalled twice the Elan driver and now both it and keyboard work I don't know what does the KB have to do with the touchpad...
Now I will try to fix the aforementioned bug when edge scrolling

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I have the keysonic ACK-340BT keyboard with touchpad and left-right buttons, i was using with an acer tablet and win 8. After upgrading to 8.1 the touchpad and buttons stopped working, rest of the keyboard works. tested on another 8.1 machine and same issue.

So something changed from 8 to 8.1 that made the touchpad not working, any idea what?

edit.. it uses the Novel Smart-Touchpad

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I have had this yoga 2 for 5 months with all well. Suddenly the keyboard and touchpad seem to have been disabled (also, the display does not re-align itself when I roate the device). - I have not updated the software / drivers / BIOS at any time since purchase. I suspect there's a simple solution, but I cannot find it. Please help!

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i have read about similar problems on here but none of the solutions worked for me. the keyboard seems to work just fine until the "starting windows" screen appears then absolutely nothing. i've tried reinstalling the alps pointing device drivers, i uninstalled then installed the newer version, nothing seems to work. the computer was working just fine until i came home from work and turned it on. this same problem happend about 2 months ago and it magically fixed it self, i just never turned the computer off again. i have 2 identical sony vaio VPC-EB33FM/BJ models, and have compared all the drivers and settings, they are the exact same (except the newer version of Alps on the broken one). i ran one of those "scan for new drivers" programs that ask for money to update drivers that it says are old and it said that the HID keyboard device driver is way out of date along with several others, but once again they are the same as the ones on the computer i am using now and this one works like a champ. anyone have any ideas? would be truely grateful for all input, thank you.

Answer:keyboard and touchpad stopped working after resart

Hello looman16,

Welcome to Sevenforums.

I suggest you Uninstall the Newer Drivers and then restart your computer.

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Yesterday out of the blue the screen on my Yoga 700 went blank and I had to hard-reboot it when it didn't respond to anything. After that the keyboard, Touchpad and the charging doesn't work. External keyboards and mice work fine but not the inbuild ones. Does anyone have a solution for this?

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On startup and whenever i attempt to open Catalyst Control Centre, Windows displays the error "Catalyst Control Centre: Host application has stopped working".

Is anyone else having similar troubles.
I tried reinstalling the drivers off the toshiba site, and installing the new drivers on the ATI site and everything I could think of. Since the either drivers aren't working im not able to go above the 1024x768 resolution.

Any suggestions ?

Answer:Satellite A300 Catalyst Control Centre issue - Host application has stopped working


I googled for this error message and found many people having this issue.
It?s not related to the notebook but to the driver?
Who knows why?.

Anyway, in most cases the people solved this by new driver Catalyst installation.
You should do this;

- update your Vista to the latest state
- remove the old Catalyst from the system
- remove/uninstall the graphic card driver from the device manager
- reboot the notebook and install the Catalyst and driver again

Should run!

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I purchased a new satellite C50-A laptop but touchpad has stopped working.
I tried updating driver but says I have the latest driver.

It works for a few seconds after switching on then freezes.
My usb mouse works.

Don't know what to do.

Answer:Satellite C50-A touchpad stopped working

Hi mr Hassle

Did you check if you just switched it off by accident?
Try press F5 once and see if it comes back.

BR Tom

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Can anyone shed any light on why my touchpad mouse and buttons should stop working?

I have an external wireless mouse plugged in via USB but always have since purchase.

I have been through all the settings and it hasn't been changed to off when other device in use so I am confused.

The control panel tells me it is working properly but whoops it isn't!

Answer:Satellite C50 - touchpad stopped working

> I have been through all the settings and it hasn't been changed to off when other device in use so I am confused.
Maybe the touchpad has been disabled?
Did you check if you can enable the touchpad using key combination FN + F9 (on some models this function has been changed to FN + F5)?

You can also go to control panel -> mouse -> Device settings tab
Here you will find an option called ?disable internal pointing device when external USB device is attached?.
Ensure the option is unchecked.

In case this does not help you, I would recommend reinstalling the touchpad driver

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I wasn't sure which category this would go in.. sorry.

I have a Toshiba satellite laptop and the mouse has stopped working.

_It has nothing to do with the function (f5) button that turns the mouse off._
It stopped working yesterday.
I can use the keyboard.

My dad noticed that by holding in either the left or right button it will move but it won't on it's own. however when you try to move it up and down it starts to scroll which it could not do before.

Any idea on how to get it working?

Answer:Touchpad of my Satellite C50-A-19T stopped working

> I have a Toshiba satellite laptop
Which one?

> It has nothing to do with the function (f5) button that turns the mouse off.
So you have already tested if the touchpad isn?t disabled?

How about the external USB mouse? Does it work properly?
Did you test the touchpad without connected USB mouse?

> My dad noticed that by holding in either the left or right button it will move but it won't on it's own. however when you try to move it up and down it starts to scroll which it could not do before.

This sounds like an additional touchpad feature (like gesture control etc?)
Here an instruction [how to change the Synaptics touchpad settings in Windows|]

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HELP. My keyboard and touchpad stopped working. Laptop is brand new. I checked Control Panel > Device Manager and system says both of them are working fine. Drivers are also updated.I`m typing with an external keyboard and mouse. Touchscreen and touch-keyboard work both fine. Is there anything I can check in the OS to verify what is going on? Maybe I turned off something. It's a mistery, laptop is brand new.Thanks in advance!!


Go to Solution.

Answer:Lenovo Flex 2 14, Keyboard & Touchpad stopped working

Found the solution (customer support gave it to me):Hold the power button for 10-15 seconds and turn the laptop back on. The keyboard and touchpad worked again.

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I have a Toshiba Satellite A200. Touchpad has stopped working, i can not more scroll. I have tried all the settings but it didn't worked.

What to do?

Answer:Satellite A200 - touchpad has stopped working

Why you don?t try to update or reinstall the touchpad driver?

I think this should be done firstly? you can download the compatible driver from the Toshiba European driver page and could reinstall it.


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I have been using both the touchpad and usb mouse together successfully for many months then first the touchpad stopped responding then 30 minutes later the pad buttons quit working.

I have been in control panel and made sure the touchpad is turned on, tried it with the mouse unplugged, nada.

Any ideas?

Toshiba Satellite M-100 1111e


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Hey lads

I got this Satellite L850 toshiba latop (faptop) and i'm having some issues.

When i turn it on nothing is wrong.
When i hit the first screen after logging on (windows 8) with all the options of what to do (desktop, internet etc.) none of my USB ports work and my laptop mouse (touchpad) does not work aswell.

The only keys that work are the F-Keys (F1, F2, etc.) just wondering if anyone knows what's wrong with it.

I did see a message when i was turning it on right at the first 'loading screen' (black background red text 'TOSHIBA' or whatever it says) saying that it was going to scan C drive and repair it.
It finished and turned itself off.

Being a person i turned it back on and this is when the problem happened.
Before this problem came up I was on it playing counter strike and this happened 10 minutes after it.

If anyone can help i'll appreciate it. thanks.

Answer:Satellite L850 - USB and touchpad stopped working

I guess there is some kind of software problem because the system has started the automatic repair process. Obviously this repair process has affected the keyboard, USB and touchpad device.

I guess the System refresh, reset, or restore would resolve your issue and therefore I think you should start with the option ?Refresh your PC? without affecting your files.

This option should be chosen if your PC isn't performing as well as it once did, and you don't know why, you can refresh your PC without deleting any of your personal files or changing your settings.
To refresh your PC
1. Start charm bar (Win key +C) click Settings, and then Change PC settings.
2. click Update and recovery, and then click Recovery.
3. Under Refresh your PC without affecting your files, click Get started.
4. Follow the instructions on the screen.

If this would not help you, you could _Restore the PC to early point in time._
To restore your PC to an earlier point in time
1. Win key + X and then choose Control Panel .
2. Enter Recovery in the Control Panel search box, and then click Recovery.
3. Click Open System Restore, and then follow the instructions.

In worst case you would need to recovery the notebook back to factory settings using the Toshiba HDD recovery.

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Hi - the touchpad has simply stopped working after the last couple of rounds of Windows updates and I didn't note which one, so not sure if I have a suitable restore point.

Tried downloading latest drivers from Toshiba website and it makes no difference. Also tried uninstalling these and installing the Elan drivers and these didn't install properly at all. I found some slightly older Synaptics drivers, which one of my other PCs runs ok on and although they installed ok, the touchpad does nothing. I'm relying on an external mouse, which is less than ideal.

Worryingly, the Toshiba website says it doesn't recognise my PC's serial number, yet it was bought in the UK through Asda online. All help and ideas welcome...

Model Satellite P70-A-11R Windows 8.1 with all updates, including optional

Answer:Satellite P70-A-11R - Synaptics Touchpad stopped working

I had the same issue. After Windows update installation, the touchpad didn?t work.

The touchpad has been disabled? why? I guess some Microsoft updates disabled the touchpad.

Solution was simply: I could enable the touchpad again using the function keys: FN + F5

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Can anyone help please?

The laptop was working fine then the mouse stopped working.
I am not sure if my husband has touched a button or if there is a problem.
Any suggestions are appreciated.


Answer:Touchpad has stopped working on my Satellite L750


Maybe is touchpad simply disabled? Try to use FN+F9 key combination to enable touchpad again.

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My Daughter was using the laptop earlier, when suddenly the mouse pad and the right and left click buttons stopped working.

I have tried re-starting and even restoring to an earlier time, but nothing will make it work again.

Any ideas what this could be and how it might be sorted?


Answer:Satellite Pro L450D-12X - touchpad pad stopped working


Did you check if the touchpad has not been disabled accidentally using the keys FN + F9?
Please check this.

In most cases this tiny option would be overlooked and in most cases this is the reason why touchpad does not work.

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My touchapad worked fine on both system 's and dedicated driver (synaptics). One day I turned it off using Fn + F9 and after that I coudln't turn it on. I used system driver then. So I installed Synaptics but it said there's no conpatible device to work with. I tried Alps - no result too. So I checked bios - Pionting Dev. is on. I did changed this option two times thinking it may help - no. Today it's about half a year since I'm forced to use usb mouse.

Yesterday I restored the system - I had whole, independent image. It was created when touchpad still worked. After restore touchpad does not work. So I decided to install fresh system - same problem. I almost thought that touchpad is broken. However, today I noticed that when I disconnect USB mouse, then betwen this action and system's sound (informing about this action) touchapad works - during about 0,5 s. It moves! But I didn't managed to turn it on.

I can't understand what's the point. I read few post on other forums. It seems that some other people have same problem. They have different notebooks but still from Toshiba. I think we need professional help. Can we get it?

Sorry for my english.
Best regards,

Answer:Satellite A350 - Touchpad stopped working


To be honest I haven?t found other similar threads so it doesn?t seem to be a common issue. Also the touchpad on my both Toshiba notebooks works perfect and never had a problem. Furthermore here it?s only an user to user forum where you can talk with normal people like you and me. If you want professional help you must get in contact with an authorized service provider.

Anyway, one point is not clear for me: You wrote about several system restores, images, etc. but what images you have used exactly?

In your case I would recommend a recovery installation from Toshiba recovery disk. The disk can restore the original factory settings (out of box) with all necessary drivers and tools. After this installation everything should work properly again.
If not it?s a hardware malfunction?

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I've just done a windows update and the touchpad has stopped working.i've uninstalled it and rebooted but it hasn't helped.Under hardware tab in the mouse properties it say's "this device can not start code 10"

Can anyone help please?

Answer:Satellite C660-1F1 - touchpad has stopped working

Have you tried to install Synaptics touchpad driver offered on Toshiba download page?

You can find it on
Lease test it and send some feedback.

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Hello, my touchpad doesnt work.

Yes its enabled, i updated and reinstalled the driver. It actually worked for a couple of seconds and then stopped again.

Hope you can help me.
thanks and regards

Answer:Satellite A500-1F7 - Touchpad stopped working


Is the touchpad listed in device manager properly or can you see a yellow exclamation mark?
What operating system you have?

And have you tested an external mouse? Does it work or shows the same strange behavior?

Theoretically in worst the touchpad could be malfunctioning and needs replacing? In such cases an ASP would help you.

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Suddenly my touchpad stopped working.
Any suggestions which could help in that problem?
My laptop is Satellite U400-10L

Answer:Satellite U400-10L - touchpad stopped working


I think you should firstly check if the touchpad is not disabled.
Check the FN+F9 button combination.

If the touchpad will still not work, try to reinstall the touchpad driver.


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The touchpad on my Satellite 1900-303 has suddenly stopped working for no apparent reason. The touchpad icon has disappeared from the desktop toolbar & I cannot see the touchpad listed in 'Device Manager' . However, the ALPS touchpad driver is listed in installed programmes.

The laptop is running on XP Pro SP2. Can anyone help with this please ?

Answer:Satellite 1900-303 Touchpad: Stopped Working

Can you imagine that TouchPad is defective and this can be the reason why it doesn?t work anymore?

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My P300 has been working beautifully but suddenly the touch pad has completely stopped working - including the left and right buttons. I can't find the touchpad in Device Manager and that's about the limit of my (in)expertise!

Where else should I be looking? Any help would be hugely appreciated! Thank you.


Answer:Satellite P300-18M Touchpad stopped working

Very strange issue! Please open Control Panel > Mouse properties > Hardware tab ? is there listed Synaptics PS/2 Port TouchPad?

Have you tried to roll back OS to earlier time? Please try it.

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my daughter received the above from f. christmas. the touch pad and associated buttons have stopped working - no cursor. how do we get it working again? Rod+

Answer:Satellite C50-B-189 touchpad and buttons stopped working

Hi, this is due to the pad driver (which is bugged), just kill the process using CTRL+SHIFT+ESC AND THE TAB plus DOWN ARROW to navigate to the target process. I have to do this each starts.

From tomsguide (november 2014):

These fixes don't help, all that happens is, after some time, the touchpad fails again. While Toshiba works on this, I have figured out a quick, effective workaround. This is for my new Windows 8 Toshiba.
Press CTRL ALT SHIFT to get your processes to come up. Find the Touchpad "enhancer" process. End the process. Your touchpad will work fine until next restart at which point just repeat this step.
If you are struggling to end the process without being able to use your touchpad, I found a curious thing out. If you hold a mouse click down, you can move the mouse arrow with the touchpad just fine. Its a bit... inconvenient...but all you need to do this for is to end that process and after that you can use the touchpad normally.

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For some reason my touch pad stopped working.

After trying without success to get it running again I found the install driver software ( on the Toshiba website.
I thought I would uninstall and reinstall to solve the issue but when I try to run the install I get cryptic error messages.

The install shield does not even run.

Has anyone had success or know how to get this software to install the touch pad?


Answer:Satellite M70 PSM73C - touchpad stopped working

Which error message do you get exactly?

To reinstall or update the touchpad driver you should remove the old one first in Add/Remove programs, restart your notebook and install the new version from the Toshiba website.

Check this and post your result.

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Ya my touchpad stopped working and the 2 buttons underneath. I have been using a usb mouse but I want to free up that space, is there any solutions please.

Answer:Re: Touchpad has stopped working on my Satellite L350-171

Please check at first if the touchpad is enabled or disabled.
Use FN+F9 key combination and be sure touchpad is enabled.

Check also device manager and entry for ?Mice and other pointing devices?. Is touchpad listed there?

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Hi Xaxer, hi there,

as I don?t know how to post a new topic, I just reply (I apologize for that way).

The touch pad on my L300 has stopped working. (Vista 32 bit). Fn and F9 does not change anything.
USB-Mouse works fine. Downloaded new touch-pad driver.

Touch pad is not shown in the device manager.

What should I do?
Any idea?

How can I check whether the tp-driver is installed properly?

Thanks in advance.


Answer:TouchPad has stopped working in Satellite L300

> How can I check whether the tp-driver is installed properly?

Go to control panel -> mouse -> last tab (Advanced or Pointing device) -> Advanced button

There you should see all touchpad settings.

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I have a Satellite Pro P300 running Vista and the scroll function has given up the ghost on my machane too.
I have also lost the touchpad icon in my task bar and the function to configure the touchpad.

I have unistalled and re-installed the drivers to no avail.

If I had more hair, I'd probably be tearing it out. Please help.


Answer:Touchpad on Satellite Pro P300 stopped working

Have you in device manager under ?Mice and other pointing devices? listed ?Synaptics PS/2 Port TouchPad??

Is anything else listed there?
Is maybe touchpad disabled (FN+F9)?

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Maybe you can help me as well - I have a U200 and my touchpad also stopped - Cntrl F9 does not help
trying to download drivers to fix but getting nowhere - wny suggestions appreciated

Answer:Satellite U200 - touchpad stopped working


You have not to press the Ctrl + F9 but FN + F9.
This key combination enables and disables the touchpad.

But please tell me again if you were able to reinstall the touchpad driver?

The touchpad driver could be found and downloaded from the Toshiba European page.
Before you would install the touchpad driver I recommend removing it firsty from the system.

Check this!

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My keyboard and touchpad stopped working out of nowhere (i think it was after windows updated???) and i can't seem to be able to fix it, i tried to reinstall the touchpad drivers and nothing changed, also i couldn't find the keyboard drivers.

is there anything someone can recommend me to do? I'm going insane with this laptop!

(The model is Satellite M50-A-118)

Answer:Satellite M50-A - ELAN touchpad stopped working

Identical problem here. Satellite M50-A-11Q. Allowed windows update and touchpad and keyboard drivers are disabled.

Using an external mouse to access - currently doing a system restore to before the latest update. This looks like a fault at Microsoft's end.

Will update once I have a definite solution.

UPDATE: Restore has temporarily fixed the problem. Disabling windows update for the time being.

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Forgive me if this is in the wrong area.
I have a Toshiba Satellite laptop. It kept prompting me to upgrade to Windows 10, so I did so.
Now the button that disables my touchpad (also the F5 button) is not working.
The touchpad will not turn off.

Secondly, when I try to move the cursor, the "right click" menu pops up wherever the cursor lands, and it will not let me type. I have to use an external mouse to click out of the menu, then put the cursor back where I wanted it to land.

How can I make the disable button on my keyboard work again, and how can I fix the mouse so that the right click menu only comes up if I actually right click?

Thank you!

Answer:Keyboard button to disable touchpad stopped working after Windows 10

No one?

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My neighbours computer is an Acer Aspire 6920G that is 9 months old, it has just come back from the store she brought it at and still has the same issue.
It runs Vista Home Premium, which I am not familiar with.
The machine boots fine, but does not recognise the keyboard, touchpad, and now has no sound drivers or options.
The machine was not sold with a Vista disc, just a generic recovery disc that does not allow me to use the SFC /scannow or repair console.
I am familiar with XP to intermediate, but never used Vista before.

Can anyone please help

Answer:ACER 6920G Keyboard, Sound and touchpad stopped working

can you attach a usb keyboard and mouse?

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The issue has already solved, just writing for thos who might have the same issue. One day when I turned the notebook on, the keyboard and touchpad did not work. Restarting ddi not help.The only thing I put my attention that time was the battery is almost discharged, so I turned the notebook off, closed the lid, and plugged it in. The next day I turned it on, and everything was working.  Another idea on why it happened: when the notebook lid opens and closes, it might switch to tablet mode, so that the keyboad and touchpad are off.

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On my laptop Satellite L20 not working keyboard and touchpad, but keyboard work in BIOS, USB-ports also not working (USB mouse).

Can i get update file for BIOS(traditional updating from boot CD, not OS!)

Sorry for my bad English.

Answer:Satellite L20 keyboard & touchpad not working but keyboard work in BIOS

If the traditional BIOS update is not available on the download page the only way to get it is to contact nearest authorized service provider. They have all versions.

But this keyboard and mouse issue is really strange. can you use it if you start operating system in ?safe mode??

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I have a Satellite L50Dt-A, part no. PSKM2A. It is running Windows 8.1.

Last night the touch pad suddenly stopped working, no curser on the screen.
The little mouse indicator on the touch pad wasn't and still isn't glowing.
So I've pressed the Fn F5 button so many times, but that hasn't turned it back on.

I went to the mouse properties in the control panel, and under hardware there is nothing listed.
In the device manager, there is nothing under mouse either.
So I went to the Toshiba site and downloaded the driver for the touchpad.

However, on installing, it said it can't because the computer already has one.
I need to uninstall it and reinstall.
However, I can't find the original synaptics touchpad driver anywhere to uninstall.

Everything is updated through windows update, and I have ran the trouble shooting tools, and have restarted, and nothing so far has worked.

I have since plugged in an external mouse so I can use that.
But I would love my touchpad mouse working again.

Any help you can give me would be much appreciated.

Thank you

Answer:Satellite L50Dt-A - touchpad suddenly stopped working

>Last night the touch pad suddenly stopped working...
I?ve never been faced with such problem but try at first to roll back OS to earlier time using system restore just to see what will happen.

In the whole story it is confusing that touchpad is not listed in device manager under ?Mice and other pointing devices?.

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I run the ccleaner 2.17 in the log function has stopped working and led to the play, stop, rewind ... " keys, between the two speakers.
Can someone help me?

Answer:Touchpad button LED stopped working on Satellite P series

What model laptop is it?

XP or Vista?

Vista: Uninstall the Toshiba Value Added Package, then download and install the latest TVAP from the Toshiba website.

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Remember this recent thread?

Well guess what my mouse and touchpad stopped working again today, this time during a Windows update (rather than after) - and guess what... the "Elan - Other Hardware - ELAN Input Device" was one of the updates, same as last time.

The good news, for me anyway is that the problem was temporary this time. After forcing a reboot by a long press of the power key, mouse and touchpad functionality was restored after the updates finished installing.

EDIT - just to say that my touchpad customisations e.g. reverse direction of scroll, 3 finger press to launch browser etc. have all been lost. No big deal, just a nuisance

Answer:Satellite M50A - ELAN touchpad stopped working - again!

And as a follow up, having edited the registry to restore the functionality to launch my favourite browser with a 3 finger press (see another thread for reason for why I had to use regedit) I've had intermittent results.

I've now realised that the 3 finger "press" feature seems to have disappeared to be replaced with a 3 finger "touch". It's not documented that I can see, the registry key names have remained the same but pressing doesn't do anything while a lingering 3 finger touch does work.

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The touchpad on my laptop stopped working suddenly. The two buttons below it work normally, though. When I wanted to open a link, I could always do it by gently hitting the touchpad once. Now it is unresponsive so I have to click on links with the left button. I tried to disable and enable synaptics (in Control Panel as well as by Fn F9) but to no avail. Any suggestions? I am afraid it's something that cannot be fixed because the laptop is already quite old (4 years) but I hope someone can prove me wrong.


Answer:Re: Satellite A105-S4001 - touchpad stopped working


You should try to reinstall a touchpad driver, I think your model belongs to Usa region. So, check here:

[American Toshiba Driver Page|]

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This is the 5th time I'm using my laptop.(Only have it for 4 weeks now) My touchpad / mousepad stopped working. I tried installing new drivers, but still no luck. I'm running Windies 7, and also have a cordless mouse (luckily) - but this is also giving some problems.

My main concern is that the mousepad on laptop is not working.
Please help.

Answer:Satellite C850-F31Q - touchpad has stopped working

After reading your posting it is not easy to say what is wrong there. Who knows what happen with your touchpad?
Do you use original Windows 7 that you got with your notebook?
Can you enable or disable touchpad using FN+F9 key combination?

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Only had my C850-1D2 a few months, and the touchpad has suddenly stopped working completely, so I can barely do anything on the laptop. Restarting was no help. Has anyone else had this problem, and how did they fix it?


Answer:Satellite C850-1D2 Touchpad stopped working completely

Did you check if touchpad is disabled?
Pressing F5 (or Fn + F5) enables and disables the touchpad.

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Dear Sir,

My problem is my touchpad is working at all, I usually enable it or disable it from an auto hide tab at the top of my desktop (which have been disappeared after I update to Vista SP1), after that and accidentally stopped the pointing device driver ,

I tried to re-install it again but I couldn't know which one is the correct driver for my laptop is it (ALPS pointing device Or Synaptics pointing device) ??

I tried to press the FN + F9 keys but I had no change the touch pad is not working, so I have to use a USB mouse..

Can you help please

note that I'm using Windows Vista Business SP1, Toshiba Satellite Pro A200 (PSAE7E)

Many Thanks


Answer:My Satellite Pro A200 (PSAE7E) touchpad stopped working

Have you checked the device manager? There you should normally see what touchpad you have exactly.
Then you can download on the Toshiba website the newest driver: => Support & downloads => Download Drivers

Check this!

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For no reason at all. (as far as i can recall). I was just doing random stuff on pc (like every other time), surfing the web, while I just recognized my scroll on touchpad isn't working. I tried rebooting pc, turning touchpad on and off, but didn't hepled.

I have Satellite R850 2R notebook with win7 on it.

Answer:Satellite R850 - scroll on touchpad stopped working

Try to check if Windows update has installed something today and roll back OS to earlier time (two days back if possible) using system restore tool.

I don?t know if this will help but you can try it. Several times I saw that synaptics driver update is offered by option windows updates.

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I went to use my laptop today, and I discovered that the touchpad has stopped working. In fact, I was unable to even get past the sign-on screen, and if it weren't for the fact that I got a mouse arrow with a plug-in USB mouse, the laptop would be completely dead to me.

My son uses the laptop for Minecraft gaming, but I don't think that has anything to do with this. Even a reboot didn't change anything. I wonder if a Windows update screwed something up (again)? I'm at a loss. I'm not always where I can set up a physical mouse to use - and frankly I don't want to have to.

Any suggestions?

Answer:My Toshiba Satellite touchpad suddenly stopped working

Found the solution. When I pressed the F5 button (not Fn + F5), I got a popup that said "touchpad disabled." When I pressed it again, it said "touchpad enabled." I unplugged my USB mouse and tried again, and it's now working. What a screwed up design that allows a user to accidentally disable one's touchpad with an accidental press of the F5 key. Then you have to research the problem before figuring out the problem. Someone in the Toshiba laptop design department should be fired.

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Thank you in advance for any assistance.

I have had my laptop for about a month by now and about a week in I plugged in an external USB mouse because I prefer it over the touchpad. One day I decide to unplug the external mouse and to use the touchpad for a little bit, but when I unplugged it and had the touchpad enabled, the touchpad did not work.

I tried to FN+F9 key combination numerous times but it doesn't work and I also have reinstalled the drivers for the touchpad numerous times and they have not worked either. I have also uninstalled the touchpad drivers and restarted the computer, letting the computer take care of reinstalling the drivers but the result was the same.

Does anyone have any other ideas or should I send my laptop in for a repair?

Answer:Satellite L305-S5921 - Touchpad Stopped Working


Have you installed some additional software for external mouse?

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I really hope someone can help, I turned on my laptop earlier today and the touchpad won't work at all. I've tried system restore, uninstalling and reinstalling the driver. When I go into device manager it says it's working fine but it's clearly not. I'm running windows 10 on satellite C55D-A-15H. Like I say it was working fine and now it just won't work at all

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I have had this notebook for a few years and it has performed well. Today however I brought it out of hibernation mode, and it beeped. The keyboard and touchpad were not working. I restarted the computer and it beeped as it was loading, giving a message that said "Keyboard not detected." Once windows booted up, same problem. I shut down and restarted, same problem. I then unplugged everything, took the battery out, put it back together, and now it works fine. I'm a little concerned about this. Is this an indication of a possible hardware failure, or could something else more innocuous be causing it? Thanks in advance!

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I have a Satellite L500D, model PSLT6A-015003 notebook, windows 7 (32 Bit) and the FN key(s) and the touch pad has stopped working.

I have downloaded from the Toshiba download page the touch pad and the FN key downloads, but nothing works.

Can someone please tell me how to get these working again, even if it is only the touch pad.

Answer:Satellite L500D PSLT6A - FN keys and touchpad stopped working

Flash cards are controlled by Flash cards utility and this utility is part of Toshiba Value Added package. If this package is installed on your machine remove it from the system, restart your notebook and install latest version from Toshiba download page.

Please test also follow option:
Open flash cards settings and enable option ?Allow the mouse to bring up the cards? and test if this works.

Please check touch pad properties. Check if touchpad is properly listed and enabled in device manager (Mice and other pointing devices).

Second thing that you should check is control panel > mouse > device settings (last tab). Be sure Synaptics touchpad is listed there and it is not disabled.
As last step be sure touchpad is not disabled with FN key combination (if possible).

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Hi everyone,

I just bought my Satellite A500-1GL notebook today. I started it up and played around a bit (nothing serious). The touchpad was working fine at this moment.

Then I discovered that hardware update tool and started the BIOS update which worked without any problem. After that I rebooted the notebook, went to BIOS, loaded the setup defaults and saved it.
After Windows 7 (x64) was booted the touchpad didnt work anymore...

I downloaded the driver from here and installed it again, still not working. Then I went to BIOS again, disabled the touchpad (I thought its a bug maybe...) and booted again. Still not working...

I enabled it again in BIOS, tried to push Function + F9 but it still didnt work... Finally I used the recovery and did a fresh Windows 7 install.
But unfortunately it still doesnt work.

Now I'm out of ideas, anyone can help?
Is there a chance to get the old BIOS version again to downgrade it?

Thanks in advance ;)

Answer:Touchpad stopped working after BIOS update on Satellite A500-1GL


It sounds strange that after Bios update the touchpad doesn't work anymore.

> Is there a chance to get the old BIOS version again to downgrade it?

To be honest, i don't know where to get. Anyway, make a Google search. Maybe, other forum users can give you a link to download it.
The Bios downgrade is more risky procedure than upgrade. So, be careful the next time....
The advice for future; Don't touch the running system.

Good luck!

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Does anyone know why the touchpad has stopped working- it happened after a Windows Vista home edition upgrade.
External USB mouse is ok but touchpad doesn't respond.

Any help would be great. Thanks

Answer:Touchpad stopped working on Satellite A200 after Vista upgrade

Maybe the touchpad drivers don?t response and are muddled up.
Remove the touchpad driver from the system and reinstall it again.

The touchpad drivers are available on the Toshiba European driver page.

Reinstall it and test it again!!!

PS: You should firstly check if the touchpad is not disabled!!!

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I don?t know if anyone can help.

My touchpad has stopped working.
At first it would only work on the login page. Now it?s not there at all.

I have only had my Toshiba C for a few days and it?s the first time I have used Windows 8.
I have tried F5 and I have tried going onto BIOS using F2 when booting but that wont come up.

Help plz

Answer:Satellite C series - Touchpad has stopped working running Windows 8


Please check this Toshiba document:

+How to change the Synaptics touchpad settings in Windows 8?+

Be sure that the required touchpad settings are enabled!

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OK, I was using my Toshiba Satellite, and out of nowhere, the touchpad stops working completely. no buttons work or anything. I've run a virus scan, booted in safe mode, tried rolling back driver, tried updating driver, tried installing driver package from Toshiba... Nothing... Any ideas?

Answer:Toshiba Satellite C55-B5302 touchpad stopped working completely

Obvious question...but...did you hit the button or key combination that disabled the touchpad?

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I was playing a video game on my laptop around 4:30, when the keyboard suddenly stopped working. The mouse still functioned, so I tried clicking around to see if it was just a problem with the game. Then at 4:32, the mouse stopped working, too. I decided to try turning it off, but neither holding nor pressing the power button worked, so I unplugged the laptop from the charger and left it to run out of power on it's own. At 4:35, the display froze. I know this, because up until then the clock was still working. Currently, the vent fan is still running, and the screen is frozen. No keyboard buttons work, and neither the built-in trackpad nor an HDMI mouse is working.  Is there anything I can do to fix this, or do I need to send it in?The laptop was a brand new Dell Inspiron 15 7000 Series, with Nvidia GeForce GTX and an Intel Core i7.

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The laptop is just over 1 year old and has been working ok until recently.

First symptoms were keyboard and touchpad not working at windows 8 login page. Pressing power to put laptop in sleep and pressing again often got them working.

This progressed to the keyboard and touchpad not working at random points whilst using the laptop.

Finally blanked the HDD and restored windows 8 alone, the laptop still BSOD's fairly frequently - refuses to install updates required for 8.1 and the keyboard and mouse often do not work even in the BIOS setup page. I have reseated the RAM and HDD.

Running out of ideas, the keyboard and touchpad do work and so I would assume that their connections are OK - but frequently they just stop.

Any ideas appreciated?


Answer:Satellite C850D-11Q - Keyboard and Touchpad not working

Sorry forgot the model - C850D 11Q

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Satellite C660-28H

Win7 64bit

antivirus Kaskpersky deleted "system32/driver/cekbfilter.sys" file for keylogger reason (Kaspersky Support said It is mistake of Kaspersky antivirus, file is not virus or virused), and after I restart OS I find keyboard and touchpad not working at all.

Also I already asked about this at [US Toshiba Forum|] and there was advise to ask here too

I can not use Windows recovery (do not have recovery point) , and I do not want to do full recovery to factory default - there are many soft and personal data stored.

So Is here way to recover drivers? As I already said at US Toshiba Forum - I already tryed delete touch pad driver and instal from Synaptic official website, and I not changed anything.

Also I think antivirus may delete not only file, but do some fixes to remove "wrone" driver

Answer:Re: Satellite C660 - keyboard and touchpad are not working

Huh it is very stupid situation now. I never had such problems but it will be interesting to find solution to this.

Have you tried to connect external mouse, just to see if this can work? I mean it is much easier to use windows with mouse and choose different options.

If this works try to open device manager and properties for keyboard. There you can find option for driver update. Check if some driver update can be found. Fact is that keyboard uses standard Microsoft driver so f you are online maybe some driver can be found.

Of course best and easiest solution for you is recovery installation. If you don?t want to do this try to find right drivers using such driver update option.

One more thing: if you have so important stuff saved on HDD you can remove it from your notebook and connect it to other PC/notebook as external device and make backup. After doing this you can install recovery image and problem is solved.

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my touch pad has started to act strange.

the left hand mouse button stopped working completely and the right hand one only worked intermittently, and whenever i clicked on tabs, whether it was firefox, IE, Safari, or anything in the menu bar at the bottom such as a folder or anything it would close it (no im not clicking the red X)

Then suddenly after a while it would all start working again. This has happened twice now.
Completely rebooting the system does nothing it just starts suddenly and stops suddenly but the periods for which it occurs seems to be getting longer.

Also the little touchpad icon in the corner with the cross through it decided to turn its self on a few days ago and i found out the touchpad had disabled on its own and figured out how to re-activate it.

I know its not a virus as ive run lots of different anti viruses on my system, and wondering if its time to take the computer back into the shop and get a replacement as ive only had it 4 months

Its really annoying as im a photographer and rely on this laptop for phot o editing. can someone please help :)
My model is the satellite P850-138

Answer:Satellite P850-138 - left hand touchpad button stopped working completely


From my personal opinion you should not replace this notebook until you did not try some workarounds.
First of all you don?t know if its software related issue.
The point is that if its software issue, you could solve this easily recovering the notebook using the HDD recovery option.

Please try to set the notebook back to factory settings using HDD recovery.
Press F8 -> choose Repair my Computer -> HDD recovery

If the HDD recovery would not be available there, press F12 and check if there is a HDD recovery option.
After system recovery, check the functionality of the touchpad and other notebook features.

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my laptop specifcation here : ( [A300 - 1G5|] ) for any needed details ..

The problem simply is, the webcam stopped working for some reason, an error messeage says "Webcam driver open fail. Please restart camera or computer".

I noticed that whenever I put the computer in sleep mode I was getting on the icon tray a notification says "USB device unrecognized"... I wasnt aware what it was - thought it becasue of the USB mouse being plugged... but I think its related to the camera...

software is installed but camera is not working and cant enable it .. I did download the latest driver from toshiba site , but still not working ...

Currently my laptop runs Vista HP SP2 32-bit, Windows defender enabled, Windows Firewall Enabled, Windows UAC enabled, Kaspersky Ani-Virus 2009 Enabled. I only use Windows Live Messenger (which up to date I think , version : 14.0.8089.726) which i used camera with, I quite using face recognition long time ago and rarely use the webcam ... I didnt install or update any drivers and used to have the laptop running perfectly..

So what happened now ?!

Answer:Satellite A300-1G5: webcam stopped working - Webcam driver open fail


I have had a similar error message and could solve this by disabling the webcam software from startup.
In msconfig -> Start Up tab I have unchecked the Chicony webcam software.
This prevents it from automatic loading.
I don?t use MSN but Skype and the Chicony webcam software is always disabled (not executed) if Skype is running.

Maybe you should try this too.

Furthermore you could try this:
Go to device manager, mark the webcam (imaging devices ? USB video device) and deleted it from the device list.
Then reboot the notebook and wait until the webcam has been recognized again.

Then test it.

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the keyboard has stopped working on my daughters laptop. Any advice in gratefully received, thanks

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Swapped motherboard in this laptop because the old one had died. After plugging everything in and double checking all of my connections, here are the symptoms I am having now:

When the machine boots to windows I have no keyboard or touch pad. I have keyboard function at post long enough for me to hit f2 and get to the CMOS settings, after that I lose keyboard, except for using the function key and f4 to change monitors,

On boot up I can turn number lock on and then nothing again. I have tried resetting the CMOS, o have tried pulling all the cards like wireless and modem, tried different sticks of ram and even pulling the hard drive. If you have any thoughts or have seen this before please clue me in,



Answer:Toshiba Satellite L505 keyboard and touchpad not working.

What prompted the mobo replacement?

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I have a Toshiba Satellite U50T-A-10F which did the usual turn off and update last night however when I turned it back on the scroll mouse and keyboard won't work I managed to get in on because the touchscreen is still working but does anyone know why it would of updated then won't work?

Tried phoning support but only open Monday to Friday, I did take out extended warranty thank god!

Answer:Satellite U50T-A-10F - keyboard and ELAN touchpad not working

Having the exact same problem here, having to type on the touch screen as my keyboard and mouse have suddenly stopped working. Very annoying as I really need to use my laptop at the moment. Any suggestions on how to fix it are very much welcomed.

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Hi Toshiba Fans,
I got some very odd problems. The keyboard works in the BIOS but later on, after windows 7 64bit booted only if I go in sleep mode and awake.
Why is that?
The touchpad is not working at all, neither the pad, nor the buttons. I have activiated it with the little black button above the touchpad.

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Hi everyone

I have a Toshiba Satellite Pro C660-2JD.

The keyboard has stopped working it only works when the on screen keyboard is selected as soon as I close the on screen keyboard it stops working. I have plugged in another keyboard that won`t work either only the mouse works and the keypad on the laptop works ok. I have used the Ubuntu live CD and the keyboard works with it but not in windows.

I have restored the laptop to factory settings and also done a clean install still does not work only when the on screen keyboard the keyboard works. Does anyone have any ideas of what the problem is? It seems something is preventing the keyboard driver from loading up.


Answer:Keyboard has stopped working on my Satellite Pro C660-2JD

Start your notebook and enter BIOS settings. Does keyboard work in BIOS mode?
Have you tested it using \Windows in “safe mode” (F8)?
Please test it and send some feedback.

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Toshiba Satellite L850/046 Notebook - Keyboard has stopped working.
Have restarted. In charms area it appears ghosted.

Cannot restore or reset as it asks for password and keyboard doesnt work

Answer:Re: Satellite L850/046 - keyboard has stopped working

Hello Graham

Sorry but your problem is not easy to understand. After reading these two sentences it is not easy to say if there is some general problem with the keyboard or what.
When you enter BIOS settings can you use keyboard to move through BIOS tabs and options?

Since when have you noticed this problem?
Have you created recovery media? If yes try please to use it and install original recovery image.

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I've had my laptop just over a year now and about 6 months ago 1 key stoped working.
Now its most of the keys that does not work.

I've tried cleaning it, taking all the keys off and using an air blower to get anything stuck under the keys out, still with no luck,
Is there any thing eles i could try before replacing the keyboard or should i just replace it, if a replacement is needed how much would it cost?

Thanks Liam

Answer:Satellite A200-244 keyboard stopped working

I don?t think that you could do anything but replace the keyboard.

I?m not quite sure how much the keyboard replacement is but I think it depends on the notebook model and region?

However, in order to replace the keyboard you should get in contact with the ASP in your country.
There you could order the compatible part and if necessary the guys would be able to provide more details and info and could replace the keyboard as well.


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My keyboard backlight on Satellie P50-A-125 has stopped working.

The BIOS is set to keyboard backlight on and I've pressed the fn key and z to enable as well.
Eco mode is off - please help :-)

Answer:Re: Backlit Keyboard on Satellite P50-A-125 has stopped working

Check please if keyboard backlight option is enabled.
Open Desktop Assist > Tools & Utilities > Function Key. There you will find option for keyboard backlight. Be sure it is set to ON.

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I bought my Satellite P50-A-12Z over a year ago, and since few weeks the backlit keyboard has stopped working.

I used to hold FN+W to turn on/off the light keyboard, but now it doesn't work anymore and I have the message "chronometer" on the top right of the screen as you can see on this screenshot:

When I go to Desktop Assist > Tools & Utilities > Function Key , keyboard backlight is set to OFF but can't set it to ON:

Please help me

Answer:Backlit Keyboard has stopped working on Satellite P50-A-12Z


I don't know if this will help but try please following: perform complete shutdown -
Start notebook again and press F12. There you should find option to enter BIOS settings. Enter BIOS settings and try to enable keyboard backlight there.

Please test it and send some feedback.

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