Computer Support Forum

Satellite A120 - Touchpad scroll issues

Question: Satellite A120 - Touchpad scroll issues

At seemingly intermittent points, my laptop scrolls down uncontrollably to the point where it is unusable.
It only ever scrolls down, and stops just as suddenly as it started.

I have tried everything I can think of, scanned many times for viruses and reinstalled the touchpad drivers and am now at the end of my tether.

Any help would be much appreciated.

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Preferred Solution: Satellite A120 - Touchpad scroll issues

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Answer: Satellite A120 - Touchpad scroll issues

Does your laptop have an Accupoint (between the G, H, B keys)?

Maybe that is causing the cursor to drift. Try disabling the Accupoint in the Mouse Settings in Control Panel.

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I have just brought a new A500/026 laptop and when I play music from my ipod I get a small pop static sound on regular intervals during the song... this happens on all my music. I accidentally scroll horizontally across my touhpad and my screen minimises or maximises. I try to locate how I did it but can never seem to get it back to its normal state. There is obviously some kind of function here, can anyone help me with what this is? I have installed the x64 bit version of windows 7.



Answer:Issues with sound and scroll function on touchpad on my Satellite A500/026


The touchpad settings are placed in control panel -> mouse
There you will find the additional tab which would allows you to access the touchpad properties.

As far as I know the touchpad properties contains a lot of different options which allows you to configure the scroll function, to enable and to assign different actions to the touchpad corners, etc?

Check it!

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I started noticing this when I installed the Google Sketchup application - which allows one to utilize any hardware graphic acceleration via OpenGL.
When I have the OpenGL option ON, it no longer displays objects created properly. When I have it OFF, it is fine and running properly.

It was not a train-smash.

As curiosity got the better of me, I installed some games, namely Dungeon Siege: Legends of Aranna which utilizes the on-board graphics card: Mobile Intel(R) 945GM Express Chipset. Clearly, something with the graphic driver was just not working properly. I cannot find a new driver update beyond the one I have. I am really not worried about the game, I am more worried about not being able to run Google Sketchup with OpenGL! It makes a big difference with OpenGL support!

I tried Intel's graphic chipset downloads, and it told me that i should be speaking to Toshiba... so here I am...

I'd really like to know what I can do at this stage... because it is affecting my work.

My system is
Notebook: Satellite Pro A120 (PSAC1E)
Mobile Intel(R) 945GM Express Chipset with driver version: (current download on Toshiba)
DirectX 10


Answer:OpenGL issues on Satellite Pro A120


in your case I would try the drivers from the Intel site which could perhaps solve your problem. There could be also a chance for a solution by visiting the opengl site


and downloading the latest version of OpenGL. Maybe it would be worthy to update your DirectX because this could also be a reason for your OpenGL issues...


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Hi people!

I have a Satellite M50-A-118 and I can't scroll with my touchpad.
How can I fix this problem?

Answer:Satellite M50-A-118 - can't scroll using touchpad

Please check touchpad options and be sure that scrolling option is enabled.
Have you already done this?

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The mouse cursor works perfectly fine during the signing in process, but it freezes once signed in. The touchpad only lets me scroll up/down. I tried FN+F5 but that doesn't work. I've had this laptop for a year and it hasn't done this until now. Any suggestions?

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Can anyone help me with this.
My laptop is a new Satellite Pro A120-185 with Windows Vista.

I had less configuration of my last laptop, but you know what? It was faster!!

I am supposed to have cetrino duo 2, 2 GHz processor and 4 MB of cach, plus FSB 667 MHz, RAM 1 GB although they are 533 MHz, 100 GB HDD with 5400 RPM.

Eveything is slow, not only booting, opening programs, playing something, the browser, and even copying from the CD to the hard disk sometimes gives me remaining time 4 days !

Clicking on something takes forever. What is wrong?
Need less to say that with vista none, and I mean none, of my peripherals are now working. Bluetooth dongle, USB disk, printer, NAS, and and...

Answer:Performance issues on a Satellite Pro A120-185 with Windows Vista

Hey dude,

Please don?t forget that Vista was installed on your notebook and additional Toshiba tools and utilities which control many additional features!!!
There is a huge difference between the Vista and early MS operating systems.

The Vista eats the computer resources and many old peripherals don?t work or cannot be installed because the 3rd device manufacturers don?t provide the Vista drivers!!!

In my opinion a ram upgrade up to 2GB would increases the notebook performance.
All the utilities and programs could be loaded faster?

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touchpad works fine, but can't scroll with it. Already tried changing option in the menu of the touchpad, but there is no scroll-function.

Thanks in advance for your help.

Mr. Forster

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I have a Satellite L750 (my first Laptop and first touchpad) running Windows 7. I have set the mouse scroll to 1 line at a time but every time I place the pointer on the right scroll bar down arrow (and press the left button or tap) the screen jumps so that the scroll bar is at the bottom. I want the screen to 'inch' down slowly as it would if I was using a mouse wheel.

Yes, I know that the answer is probably very easy so please, those folks that are itching to reply remember I am a 'newbie' at touchpads.


Answer:Satellite L750 - How do I scroll with the touchpad?


You can scroll with the touchpad on right side of it. Just move your finger up or down on the right side of touchpad and you can scroll with this gesture. It?s not complicated and very easy.
Furthermore such basic operations are described in user manual and I would recommend reading it. ;)

If you are not familiar with the touchpad you can also connect an external USB mouse (same mouse like on a desktop computer). Such external mouses are not expensive and you don?t need a driver for that. Just connect it to one USB port and it?s ready to use :)

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I have Lenovo IdeaPad z510 laptop with windows 10 (upgraded from 8.1).
For a few months (or more?) I have a problem with my touchpad:

In some situations it doesn't work at all. Sometimes it works just fine. And sometimes it's so fast that I can't control what it's doing. And it's not always the same speed. And sometimes the faster I try to scroll the slower it actually goes.

Note: I use 2-finger scroll.

Google Chrome:
It seems to work just fine, but sometimes (witout any obvious pattern other than that when it happens - it happend everytime I try) when the window is out of focus or when I scroll with just the right speed - it goes uncontrollably fast. And when it does that - the faster I try to scroll the slower it goes (I will later describe it as faster=slower)

Netbeans/all java programs:
Works only when the window is not in focus. And sometimes too fast. And faster=slower

Doesn't work at all

Windows CMD window:
Way too fast to do anything. Even with 10000 lines (max) it's so fast that I can't measure the faster=slower effect.

Explorer.exe, Edge browser:
These work fine

What may be possibly wrong and how to fix it!?

I'm 100% sure it's fixable because it works correctly on linux.

Answer:Strange scroll speed issues with touchpad

same problem with me .. Linux is so smooth but Windows is very strange and too fast ...

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I have Lenovo IdeaPad z510 laptop with windows 10 (upgraded from 8.1).
For a few months (or more?) I have a problem with my touchpad:

In some situations it doesn't work at all. Sometimes it works just fine. And sometimes it's so fast that I can't control what it's doing. And it's not always the same speed. And sometimes the faster I try to scroll the slower it actually goes.

Note: I use 2-finger scroll.

Google Chrome:
It seems to work just fine, but sometimes (witout any obvious pattern other than that when it happens - it happend everytime I try) when the window is out of focus or when I scroll with just the right speed - it goes uncontrollably fast. And when it does that - the faster I try to scroll the slower it goes (I will later describe it as faster=slower)

Netbeans/all java programs:
Works only when the window is not in focus. And sometimes too fast. And faster=slower

Doesn't work at all

Windows CMD window:
Way too fast to do anything. Even with 10000 lines (max) it's so fast that I can't measure the faster=slower effect.

Explorer.exe, Edge browser:
These work fine

What may be possibly wrong and how to fix it!?

I'm 100% sure it's fixable because it works correctly on linux.

Answer:Strange scroll speed issues with touchpad

same problem with me .. Linux is so smooth but Windows is very strange and too fast ...

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Just few days before i got my TOSHIBA A305 - S6872 frm U.S.
But my there is some problem with touchpad.

The touchpad is working fine but it is not scrolling.
Kindly if anyone know regarding this problem then pls solve this problem.

Earlier reply will be thankful.


Answer:Satellite A305-S6872 - touchpad does not scroll

Hi Saad.. please re install the your laptop drivers from Toshiba website

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Hi guys,

I have a Toshiba Satellite A210 on which I installed recently with Win XP SP3 and I have a problem with my Synaptics Touchpad. IT DOESN'T Scroll!!!

I tryed a few other drivers from Toshiba drivers page, synaptics homepage, old drivers and other... can anyone help pls with some other suggestions?
In mouse settings I dont even have other utilities other than the left/right buttons

Answer:Re: Satellite A210-11C (PSAEGE) - Can't scroll on touchpad


Did you activate the virtual scroll function in Synaptics driver?

You should check this because this feature must be enabled. Go to control panel => Mouse => Device Settings => Settings => Virtual Scrolling.

Therefore the Synaptics driver must be installed. I?m using the driver from the Toshiba website and don?t have any problems.


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Hi guys,

in 2007 i bought my Toshiba Satellite A110-156, shortly after i got vista home from Toshiba as an present for my new Laptop.
All good, only my touchpad didn't scroll.

After a new driver version 703014, it works.
Only vista keeps naggin by the start up. I have to accept the drivers three times before it works.
Every time by a start up!

After a while, i finally found the solution - sadly enough - this weekend i had to reinstall my laptop en forgot what the solution was.
I have the same driver, version 703014 from the toshiba site and saddly the same problem.

I can't find the solution on the dutch sites, so i hope you can help me!

I already tried to install the drivers by de hardware programs, this didn't help!

Answer:Satellite A110-156 - touchpad doesn't scroll


Maybe you have to configure the touchpad again?

I think you will find the touchpad settings in control panel -> mouse.
There you have to search for the touchpad entry? I?m not sure if you have to got to the properties or settings but one of this option should be available to get advanced touchpad settings.

The A110-156 seems to be a PSAB0E series?
If you are using the Vista then you have to update the BIOS to the 5.20-WIN version because this BIOS is only for Vista usage!

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Hi, like I said just turned on the laptop as usual, but for some reason now the Touchpad will not Scroll (but works to touch to click). And, the Bottom bar Disappears only when I am on the internet chrome (on chrome its gone, but still there on internet explorer, but who wants to use explorer!! lol).

It makes it so hard to click between research and writing! Its always there like it should be on word doc , excel etc.

Small things, but super annoying and I dont understand why the change, or how theyre connected. Would just like them fixed, its so silly it would just change on me.

Any help is much appreciated!!
Thanks, Jenna

Answer:Touchpad does not scroll and bottom bar disappears on Satellite Pro L


The touchpad settings can be changed in control panel -> mouse
Here you have to go to last tab ?Advanced? and click on Advanced setting button.

Now you should get a menu with all options available for touchpad.
There should be a option called ?Use Scroll function?. This should be checked/enabled.

Check this!

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I'm interested in buying notebook L500-164.

Can anybody tell me if this notebook has a touchpad with scroll-function?
And if, only page down or also "left to right"?


Answer:Satellite L500-164 - Does the touchpad has scroll function?


Yes, the Satellite L500 supports virtual scrolling.

But therefore you need the touchpad driver, this feature is software based as on other notebook. It?s not a problem because the driver is already preinstalled and additionally you can download it on the Toshiba page. :)

Have fun with a new Satellite L500. Friend of me bought it too and it?s really great and the price is also good.

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I bought a new Satellite C-series, and I would like to enable the scroll up and down option on the touchpad.
any suggestions please

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I have a little problem with touchpad after upgrade my OS to Win7 (x86 32bit).
Scrolling with newest drivers for Win7 from Toshiba and Synaptics doesnt works good.

driver version (2009-08-27) Toshiba A200 PSAE3E

Anybody have a solution ?

best regards

Answer:TouchPad does not scroll using Win 7 on Satellite A200 PSAE3E


> scrolling with newest drivers for Win7 from Toshiba and Synaptics doesnt works good.
Does this means that scrolling function is available after the installation of Win 7?

Hmm? for me it sounds like you would need to configure this touchpad function.
You can do this in control panel -> mouse -> device settings
There should be an additional tab containing all the touchpad options?

There you could change and increase the touch area which is needed for scrolling and similar? you could increase the sensitivity too?


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My laptop is Satellite C850, windows 7. It was working well till I deleted some programs (as cleaning of spams). I'm not sure if that is related to my problem or not. Since then I can't scroll using my touchpad and I can't find its hardware or settings. It works well as a mouse but not to scroll.

Any help ????

Answer:Touchpad doesn't scroll - Satellite C850

Have you checked all touchpad options?
Be sure that scroll option is activated properly.

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One day I realized I had lost pinch and scroll functions on my touch pad. Don't know why.
So I tried to install a Synaptics touch pad Driver. This provided the missing functions but the Cursor got delayed and the sensitivity of the touch pad was restricted to a certain spot. Therefore I de-installed the Synaptic Driver again.
The sensitivity issued got cured but I still had no pinch and scroll function on the touch pad.
Therefore I went to the Toshiba download site and learned that the ALPS Driver was the original Driver.
I tried to install this Driver (as requested for 64 bits).
The installation seemed to pass smoothly. After re-starting there is still no pinch and scroll functionality and nowhere the driver is found neither in the programs list nor added to the "mouse" Screen in the System functions Folder.

How can I get that pinch, zoom and scroll functions back to my touch pad?

Answer:Satellite L50-B - lost touchpad pinch and scroll functions

This sounds like program interference, you will need to perform a clean boot and disable firewall and antivirus and then try and install the driver. Here is a description on how to perform a clean boot,

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For no reason at all. (as far as i can recall). I was just doing random stuff on pc (like every other time), surfing the web, while I just recognized my scroll on touchpad isn't working. I tried rebooting pc, turning touchpad on and off, but didn't hepled.

I have Satellite R850 2R notebook with win7 on it.

Answer:Satellite R850 - scroll on touchpad stopped working

Try to check if Windows update has installed something today and roll back OS to earlier time (two days back if possible) using system restore tool.

I don?t know if this will help but you can try it. Several times I saw that synaptics driver update is offered by option windows updates.

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On the first install of Vista on my A300D-161 I could scroll with my touchpad by moving my finger from right above to right down on the touchpad,
Now I reinstalled Vista and I installed the utility but it doesn't have a option for scrolling.

How/what now?


Answer:Re: Satellite Pro A300D - After Vista reinstallation I can't scroll on touchpad

if you still have it, check the Toshiba driver folder its usually C:\TOSAPINS, or just check the recovery CDs for the folder

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The touchpad on my two month old laptop has never allowed me to scroll. In the control panel, under "hardware", I have a Synaptics port touchpad on PS/2 port. Under "settings", it only offers buttons, left and right, to configure. The driver date is shown as 27/07/2007 and the version is

I have a cordless HID compliant mouse, which works fine.

Any help much appreciated


Answer:Re: Touchpad doesn't scroll on Satellite A210 PSAEGE

I just tried rolling back the driver for the touchpad, and it reverted to an Alps driver. I had not knowingly installed a different one, or the Synaptic one. Anyway, the touchpad works now, with more functions than I had on my WXP laptop.

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My S50T-A Touchpad mouse will do nothing but scroll in each screen, i can not click on new tabs, on emails etc, all i can do is scroll around the screen i am in. PLEASE HELP.

Answer:Satellite S50T-A Touchpad mouse stuck at scroll only


Your Satellite S50T-A seems to support a Touchpad with additional features like click pad with multi-touch control gestures supporting various scroll, zoom and launch functionalities at your fingertips.
You can disable this and other features in
Control panel -> mouse -> Device Setting tab -> Setting button

Here you can find a detailed step by step instruction how to disable such options
[How to change the Synaptics touchpad settings |]

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Can anyone tell me how to switch off the scroll and zoom functions for the Synaptics Touchpad v7.2 .
Can't seem to do it via the Control Panel.

Any suggestions.

Answer:How to switch off scroll and zoom functions of touchpad on Satellite L


You can do that in the touchpad settings.
You can find these settings going to:

Control panel -> mouse -> Advanced tab -> Advanced Future setting button

Here you have to uncheck the option called ?Use scroll function?

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So since the Windows 10 update my 2-finger scroll on the touchpad on my Yoga 2 Pro sucks. Sometimes it will work to scroll down for a first swipe then when I pick my fingers up to keep srolling it wont scroll at all. Then I cant get to to scroll anymore after that. It sometimes acts like ti wants to zoom and gives this werid cursor on the screen, but it doesnt do anything.
This is super annyoing and now I either have to click and scroll or hit the arrors to scroll. It only seems to be an issue in Chrome. MSOffice programs seem to work fine.
Is anyone else experienceing this?
Mod's Edit: System model added to front of Subject line to improve visibility / clarity

Answer:Yoga 2 Pro - Touchpad scroll issues in Chrome after Windows 10 upgrade

HI, I have the same problem, (thats why I am on the forum today). first thank you for the Chrome hint, I acutally thought it was in all (yea i mostly use chrome and i rarely use the toouchpad)  sometimes you can scroll 1 time/scroll, then it stops. i tried with other apps all ok I am using Chrome 46.0.2490.13 currently, but the problem has been there since (at least) I upgraded to windows end of July.

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I bought a Z30 and i'm pretty happy with it as I worked for years with Thinkpads (+ Dock)
but there are some minor (more or less can be adresses as driver) issues I discovered.

Notice: I'm using Win7 64.

1) With the Replicator Docking Station I'm not able to undock while the USB Audio Device is Running.
Like you play a Video or some Music. - I searched for some newer driver (from C-MEDIA) as the standard Microsoft Driver may not be the beste choice but I didn't find ANY Win7 Driver for this device. The only C-MEDIA Drivers I found is for Win8.

2) ALPS Touchpad (driver)... Huh.... the only hardware mistake on this model really seems to be the touchpad. It is pretty hard to click the AccuPoint Buttons (the ones beneath the keyboard) and the touchpard drivers aren't flexible in any way. Gestures are not really implemented as they should.. seems to be like ALPS had to work on without much time. Synaptics would have been a much better choice.
The driver can't be adjusted at scrolling speed with gestures and the default value is WAY... really ridiculous WAY to fast. In short It's unuseable for regular uses. This effects the right scrolling stripe, the gesture with two fingers and also the circle gesture. there is desperately missing a slider to change the speeds. Or at least some registry guidance to adjust the settings.

Also please advice ALSP to add the 2 finger tap as a regular feature to the driver. It can be used without any problems after minor registry... Read more

Answer:Portege Z30 / Replicator Audio driver Issues + Touchpad scroll

I think the user manual contain some parts which refers to different Toshiba models like Portege Z30-A /Z30t-A / Satellite Z30-A /Z30t-A

Some models are equipped with NFC function but cannot say for sure which models support this feature exactly.
Fact is that in many cases the additional M.2 connector is free for such additional modules.

Regarding UEFI mode: check if BIOS update would add it. Some notebooks supported such function after the BIOS update.

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How do I activate the scroll feature on the touchpad of my Satellite M35X-S163 laptop?

Answer:Satellite M35X-S163 - How to enable touchpad scroll function?


The scroll feature of the touchpad can be enabled in control panel > Mouse.

There you will find the option but don?t forget that the driver for the touchpad must be installed and you can find it on the Toshiba website:

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When I change my windows from xp to w 7 my scroll dosen t work.
What should I do?

Sorry for my english....

Answer:Re: Satellite A200 Touchpad scroll dosnt work after Win 7 installation


You should install a compatible touchpad driver.
Choose Satellite L500 on the Toshiba European driver page.
Here you will find the 2 Win 7 touchpad drivers; Alps Electric and Synaptics.

Both have to be installed!!!


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Satellite L750/04K laptop intermittantly looses abiliy to scroll with touchpad but remains ok for movement around screen.
Scrolls ok if I use external mouse.

Can fix with a restart. Has been working ok for about 4 months previously. Any suggestions appreciated.

Thanks, Mooky.

Answer:Satellite L750/04K - Touchpad intermit loss of scroll function


As I understood you message: the touchpad is working properly but only the scroll function does not work. Right?

In such case I would recommend checking the option in Control Panel -> Mouse
Here you will need to switch to last tab and go to Advanced Settings.
Usually, there you should find the settings for touchpad:

<img src='' border='0' width=550px/>

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the Alps touchpad driver for W8.1 that is currently supplied by Toshiba does not have an option to adjust the vertical scroll speed of the two finger gesture. With the default speed, even leaning the fingers downwards without moving them results in a scroll that is equivalent of PAGE_DOWN, e.g. way to fast.The version I use is the latest one from the website (

There is a registry entry in HKEY_CURRENT_USER/Software/Alps/Apoint that make the situation a bit more bearable (set ScrollLines to 1), but there is no way to adjust if further it in the settings or the registry

A newer Alps Driver (8.103.404.104) from another company has this option and scrolling works like it should on the lowest speed, but it does not support 2-finger rightclick.

Why does toshiba use an outdated driver that is missing this critical function? Is there a new driver available? Did anyone find a fix for this?

Answer:Satellite Z30 - Updated Touchpad Driver with adjustable scroll speed?


From my knowledge notebook manufacturers modify and adjust the own drivers.
The driver versions are always different and are not always comparable with driver versions released by other notebook manufacutrers.

As you said above:
the Alps driver released by Toshiba does not support the scroll speed but at the other hand it supports the 2-finger right click.
The other driver supports the scroll speed option but doesn?t support the finger right click.

Well it would nice to have an driver which would support all the mentioned options.
So I think we can just wait and hope that the next releases will support some more nice-to-have features?

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My touchpad (Alps Ver. 7.0.302.8) looses the scroll function periodically when switching between web sites in Firefox.
Under "mouse properties" the graphic shows no activity for the scrolling activity.

It usually highlites the graphic when I touch the scroll area of the touchpad. I am at the latest driver ver., but have not tried removing & reinstalling it yet. Anyone know if this is likely a Vista (Vista Home Premium SP1) issue or an Alps driver issue?
I also occasionally lose my pointer settings, like speed, when awaking from sleep. Not sure of exact conditions when this happens though.

I have seen an issue with my wireless adapter not being recognized after after sleep.
For this, I must restart the computer & the device is reinstalled.
The problem with the touchpad did not occur for the first 2 weeks of use, but the wireless adapter problem started from day 2 or 3.

Oh, BTW, I also have a Logitech mouse (Ver. installed & Wacom ( driver installed.
I can do without the Wacom being installed at start, but I do want the Logitech mouse driver installed.

Any help is appreciated.

Thanks, kev

Answer:Satellite P305-S8828 touchpad loosing scroll function

Hey kev

We can discuss about this just if you use recovery image or ?factory settings?. You have installed third part driver and the Toshiba responsibility stops there. Nobody knows if there is some negative influence to Toshiba preinstalled driver.

If you want to have full touchpad functionality, use Toshiba stuff only. But if you want to use some external device with own driver or software you must live with it.

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My A200 told me that I needed to update the drivers for my touchpad. I did so and now I can't use the vertical scroll feature. I have looked on the Synaptic website and there is nothing there to help. I have checked to see if I have the most up to date drivers and I do, and I have looked through the mouse settings and can't find anything that will help.

Can anyone please help me?

Many thanks

Answer:Satellite Pro A200 - Vertical scroll on touchpad not working after update

Hi Ian

Why you don?t try to roll back the OS to the early time point?
I mean the OS point before you have installed the touchpad driver?

Usually this should helps to get back the early touchpad functions?.

Best regards

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The driver is updated, the touchpad works normally most of the time, but from time to time (quite often) the vertical scroll (the bar on the right side of touchpad) stops reacting and it's impossible to scroll vertically. After a while it reactivates again and works normally again...

What's the issue?

Answer:Satellite A200-14D: touchpad vertical scroll stops working periodically

Who knows why this happen? :)
It will be nice to have answer to such ?periodical? issues.

Have you tried to play a little bit with Virtual Scrolling settings?
Try to change scrolling region. Try to expand it a little bit.

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Hello, I got my new Lenovo Ideapad U410 (Windows 7) yesterday and I'm just starting to get things going. The one thing that has been bothering me is that I can't scroll uing the touchpad. It must be the Page Up button/Scroll Lock using the Fn Key, but I've tried it and absolutely nothing happens. The Fn Key works for the upper keys (F1, F5, etc.) but not for the buttons on the side (Home/Pause, End/Break, PgUp/ScrLk, PgDn/Insert). I figure I should reinstall keyboard drivers? I'm really sorry, I've looked through different threads but it seems they all have a different solution and I'm getting a bit confused haha.  Thank you!

Answer:U410 Scroll Lock / FN Key not working - I can't scroll using the touchpad

Hi, since you got the laptop yesterday, did you install / uninstall any drivers? Or did the problem exist  right up? ?f the former please roll the driver(s) back. ?f the problem occured later on,you could do a system restore, if you have a restore point, or even since the system is so new,you could restore to factrory settings. after backing up. Otherwise please call Lenovo support, they'll advise you.

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I just had my new W530 delivered yesterday, unfortunately with Windows 8 Professional. I noticed that the cursor would not move when I moved my finger across the touchpad or the cursor was "stuck" until I tried a repeat movement with my finger.   I adjusted almost every setting on the latest lenovo driver which provides for windows 8 screen gestures.   The responsiveness to windows 8 gestures does not appear that good, but it is a story for another post.  The main reason for my post is that vertical scrolling barely works in IE 10.I have all the smart check items disabled and the palmcheck lowered to 3.   I've got the touch sensitivity to light, but have also tried heavy.   I have to push like I'm trying to crack the case to get the cursor to move up and down, and often I will touch the right side of the touchpad and nothing happens or it takes a few tries of swiping to get the window to move up or down.    I called two support agents and the first one reminded me I have 30 days to return the unit for a refund, and the second guy had me update the driver with the lenovo update  utility which showed the same version as the one I downloaded and installed.  It made no difference.   He then suggested that if I keep the laptop, the trackpad needs replacing. From looking at some other posts, I really wonder if the pad could be ok, but lenovo is actually selling this thing with a trackpad that performs that poorly. &nb... Read more

Answer:Touchpad vertical scroll horrible or touchpad defective

On the W520, the two finger scrolling is unusable, it just randomly jerks the window, or not. Tried every trick in the book when I first got my W520, after a couple of months of wasting time gave up and only use it with a mouse. The W520 has the worst trackpad in the history of computing devices (and the worst mic and speakers, or at least worst drivers). If you need a working touchpad, dont by a Lenovo W series.

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Recently my touchpad has started malfunctioning. If I move my finger on it constantly during boot up it works fine in windows, however inactivity for around a second causes it to freeze. If I close then restart apoint.exe, it works as long as there is constant activity on the pad.

First I uninstalled original drivers then installed the most up to date versions. This did not solve the problem. Then, rather excessivly I formatted the hdd, reinstalled windows and drivers, this did not solve the problem.

I would say it was clearly a hardware fault but it works perfectly as long as there is constant activity and when it does freeze, restarting apoint.exe sorts it out until the next lapse of inactivity!

Please help

Answer:Touchpad issues on Satellite P10-304


I think this could be only a hardware malfunction.
After fresh installation of OS and the Tosh drivers the touchpad should be enabled without any touching.

But what about the function FN+F9?
Does the touchpad work if you enable or disable the FN+F9?
Please check it

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Hi All,

I recently sent my Satellite A30 back for repair because the touchpad died. Since I have had it 'repaired', it behaves erratically. Sometimes I lost all horizontal motion, with only the vertical direction working. Sometimes during a windows session, I lose complete touchpad functionality (including the left/right button).

I have also noticed that a fresh windows session allows me to use the scroll function (side of the touchpad) and also the back/forward facility in web browsers. However, after a little while, windows stopss recognising the scroll and b/f gestures (even though the touchpad icon in my tray highlights the fact I am using them).

I have upgraded my ALPS drivers to the latest version but this didn't fix it.

I am guessing that this is a software issue and not a hardware fault as a reboot fixes these problems temporarily. I'm not sure if there is a hardware problem which then confuses the software. I have no idea.

If anyone has any thoughts or has experienced this before, please let me know as this is most annoying.



Answer:Touchpad Issues on Satellite A30


It?s not easy to say why this touchpad issue occurs.
Sometimes very strange issues occur because of overheating. I have noticed that if the temperature goes to the critical level the OS shuts down, the notebook hangs or many strange issues occurs like touchpad malfunction. In your case I recommend checking the cooling modules and try to use the vacuum cleaner for the cleaning. Maybe it helps.

The second possibility is that the touchpad has a malfunction. You know, it was replaced in the past and it?s possible that there is something wrong with the hardware.
You can contact the Toshiba service partner and explain him the situation after touchpad replacing.

Good luck

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Hi everyone.

I purchased a brand new Satellite C50 yesterday. Everything is working fine, apart from the TouchPad won't allow me to scroll. Both the two finger scroll and the one finger at the side fail to work. I have tried to update drivers etc but apparently they are up to date. I don't know what else to do. It's really annoying.

Thanks in advance!!

Answer:Satellite C-50 - TouchPad issues


Have you checked all touchpad options and settings?
Please do this. try to change some different settings, including scrolling option, and check touchpad functionality.

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Hi to all,

My name is Bill and I have bought a Satellite A100 6 months ago.

I face a odd problem with my touchpad. More specifically, the Right button is not responding. Some times it clicks automatically and other times it did a left click in contrast to my settings that i have set it to do right click.

I usually use a USB external mouse and as i do my job all of a sudden the right button clicked without click on it.

The most interesting is that I sended my notebook to my local service and they had replaced the touchpad with a new one, but after a while (about 1 month) the problem appears again.

Can someone know something about this? I deduce that maybe motherboard is responsible for, but i am not sure.

I wanna notice that i have checked almost anything about Software issues (I have used recovery CD, I have installed new touchpad drivers, I have looked touchpad setting and so on)

I think that i am very unlucky.



Answer:Touchpad issues on Satellite A100

Hi there,

maybe a solution would be to send your machine to your servicepartner again, and to mention that the problem persists.
So if they ask you, then say you think it can be something with the Main board. So they will check it properly.


You know, if you checked already everything, than that can be for sure a hardware issue.


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I purchased a C50-A-1DV Satellite for my wife and have noted 2 significant "features" which to all intent and purposes should be readily resolvable but I'm damned if I can cure them for her.

1st the touchpad (at least I assume it's the touchpad) seems incredibly sensitive. Sidebars, alternate workspace (running windows 8) seem to open-up even without direct contact with the pad. This is really quite annoying but it is just about in bounds for being able to live with it.

2nd the machine is unexpectedly dropping into a sleep/energy save mode. Now personally I've not encountered this one when running through checks on it but the aching of my ear tells me otherwise.

Anyone else experienced this or better still has a solution to this?

Answer:Touchpad and sleep issues on Satellite C50-A-1DV

> 1st the touchpad (at least I assume it's the touchpad) seems incredibly sensitive. Sidebars, alternate workspace (running windows 8) seem to open-up even without direct contact with the pad. This is really quite annoying but it is just about in bounds for being able to live with

The changes to the touchpad can be applied very easily:
Go to control panel -> mouse
Last tab Device Settings would provide you some further options to improve the touchpad functionality.

Take a look into this Toshiba HowTo doc about the touchpad settings. It should be useful for you:
[How to change the Synaptics touchpad settings in Windows 8?|]

>2nd the machine is unexpectedly dropping into a sleep/energy save mode. Now personally I've not encountered this one when running through checks on it but the aching of my ear tells me otherwise.

Well, you could disable or change the single power plant settings in control panel -> power options.
There you will find the option for sleep and hibernation mode

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I have a P-50 C laptop and since I upgraded to Windows10, I have been having problems with my mouse. If the pointer accidentally touches any link, it clicks automatically, without my wanting it. It is particularly irritating when I just leave apage without wanting to, because the pointer was pointing in that direction. I don't know how to solve this issue. I am not an expert in computers and would like a simple remedy for this.
Thank you all out there in advance!

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I have a Toshiba Satellite E205, Win 7. A small icon with a picture of the touchpad keeps appearing in the middle of my screen, quickly followed by a similar one, but with a red circle. The mouse or touchpad then freezes briefly. By looking in Task Manager, Processes, I see that this is accompanied by the appearance of touchpadED.exe, which then disappears from processes. I think it started when I unplugged a USB hub with mouse and keyboard from my computer while it was still on. I removed and reinstalled the Synaptics Touchpad driver from Toshiba, ran virus scan and malware software, and cannot stop the process in Task Manager. How can I get rid of this problem??

Answer:Toshiba Satellite E205 touchpad issues

Try installing this: It may fail since Toshiba has very bad support for drivers coming from manufacturers.

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I have same problem as many people are facing with (Toshiba Satellite A300-21H PSAG8E-05J00TEN) . I'm sure touchpad is not disabled.
Windows VISTA clean installation - touchpad & keyboard half of the time are working half of the time not. I'm sure it's not a driver problem (if it's not working device manager says there was problem with device..) . I've already tried 5 different drivers..
I am facing issue from the time i bought it.. I thought there might be problem with OS, today i installed UBANTU but facing same issue (Mouse pad stops working after some time) with this OS tooo.. I am sure that its problem with Hardware not with OS or any driver..

Can please any one tell is there any solution for this...

Answer:Satellite A300 - touchpad & keyboard issues

I have Satellite A300-1LI and it is also PASG8E but I didn?t notice any problems with touchpad or keyboard. At the beginning I used it with original Vista image but about a year now I use WXP and Win7 as dual boot. No problems at all.

If you have noticed this strange problem from the first day why you didn?t contacted Toshiba service and asked for help?
I can imagine there is some hardware problem but I don?t know what do you want to do alone about it. do you want to exchange keyboard or touchpad alone.

Keyboard replacement is not a big deal but touchpad.....

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my touchpad stopped functioning properly half a year ago. Additionally it blocks my keyboard as well. If I go to sleep mode then start the notebook again then the keyboard starts functioning but not the touchpad. Then at some days touchpad comes back to life and works for a while perfectly.

Also, the notebook has started to heat up recently, especially around the touchpad's place.

I have my drivers installed so I guess that it should not be a problem. What can be?


Answer:Satellite A300 - Touchpad and keyboard issues

Hi buddy,

Maybe you should update the touchpad driver. You can download driver updates on official Toshiba website:

There you should find a newer version of touchpad driver.

Regarding the keyboard it would be interesting to know if the same happens with an external one. Can you test this please?

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I have just baught my GF a refurbed Toshiba laptop for her 21st birthday from a reliable source, its a Satellite Pro L300.

I started it up did all the setup stuff it told me to only to find that the touchpad and keyboard will not work AT ALL.
The keyboard caps lock key doesn't even light up when I press it,
I've downloaded all the latest drivers for EVERYTHING inc. the touchpad, this has made no difference,

I'm running out of ideas fast and coming to terms with the fact that the keyboard and touchpad might be faulty and as a result ill have to give my GF a faulty laptop for hewr 21st, not happy :(

Does any1 have any ideas?

Thanks :)

Edit: OK, very odd, right after i sent this message i tried the keyboard one more time and it works fine?
Could it be something 2 do with the downloading of the VAP package?

The touch pad is still knackered even when i try the fn + f9 combo?

2nd Edit: Ok now the keyboard has stopped working again!


Answer:Satellite Pro L300 - Keyboard and touchpad issues


Looks like a keyboard issue?. who knows why it doesn?t work? looks like something would be wrong?
I recommend visiting your dealer and asking for replacement?
Otherwise you could contact the ASP in your country for a fix?

I think this is everything what you could do?

Good luck

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I can't seem to find a way of fixing this or the cause of the problem.

Here it is:

I haven't had the laptop for that long and already thinking it is a terrible thing. When I start my laptop there is like a 70% chance of the keyboard not starting (this is up until it gets to the windows login) then around a 15% chance the touch pad wont start. If the touchpad wont start then I just shut down the whole laptop and start again but there is a chance with the laptop that if I use the on screen keyboard to login then the keyboard will start working again. (around 80% chance) I am getting sick of it.

I probably should have written this in code.

Any ideas on how to fix this?

Note: I have tried uninstalling, reinstalling and rollback the drivers, even searching for the most current.


Answer:Satellite P850 - Keyboard + Touchpad issues

Nobody Know??

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I have a P870 (PSPLFA-019001)

I have been having trouble with the touchpad. If I move the touchpad anywhere the screen scrolls vertically (not just on the right scroll bar) and the mouse is stationary. When I touch the trackpad underneath the clickable buttons it somehow disables scrolling so I can move the mouse.

I have gone to control panel mouse options and:
* can not take off vertical scrolling [Pic||Pic][Pic||Pic Vertical Scrolling]
* have disabled scrolling and most other trackpad gestures. [Pic||Disabled Options]
* I have tried F5 to disable/enable the mouse. no change

I don't know what to do now. Please Help! I also uploaded a (bad) video to show you what's happening. It was hard to show one handed. [Video link||Touchpad]

Answer:Satellite P870 - Touchpad scrolling issues

I ended up doing a system restore to fix the problem.

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I bought a Satellite C50D-B-120 new on the 12th April 2015 and I am having issues with the mouse both on the laptop and when using one plugged in via USB.

The mouse is very slow to react, juddering and wandering off all on it's own. I have reset the mouse control speed to fast but this makes no difference at all.
Playing games is painfully slow and means some games, which are timed , I cannot play at all.

Typing this has been OK and the mouse does what I want it to do but anything online is a nightmare.

HELP!!!!!!!!!! or tell me, have I bought a piece of crap!!!!

Answer:Satellite C50D-B-120 - touchpad and mouse issues

I am having the same problem. Is there any way to sort it out I wonder except take it back to the place that supplied it!

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hi users,

i bought a new toshiba Satellite L50-A111X, i dont that there is a problem or weither right click on its touch mouse pad isnt available at all.

please help.
thanks in advance

Answer:Re: Satellite L50-A111X - issues with right click on touchpad

Sorry it sounds maybe stupid now but I didn?t understand what do you mean exactly.
Can you use touchpad buttons? What is the problem with the right one?

Open please touch pad settings and check the settings for touchpad buttons please.

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Hello everyone!

I am facing some problems with my laptop A500-1HK AND I would like to have your opinion!

the last month the application eco Utility can not be activated from the keyboard from the special botton in the botton of the keyboard although Ihear the special sound because its touch botton (so it works fine). I can activate it only from the start menu and then the touch botton in the keyboard becomes green.

At the top of the touchpad (mouse) there is a botton that activate / deactivate the touch pad. this again doesn't work.

Some times when I work, the screen becomes black and then after 5-7 seconds it becomes to normal with a message that nvidia GeForce GT 330&Mu; had stop working but now works ok! (is it something serious?)

At the taskbar there is an icon with a yellow exclamation mark that says the function RST Intel doesn't work. What is this?

Keep in mind that I have install all drivers to the last version but nothing has changed! I have windows 7 64bit GR

Thanks in advance!

Answer:Satellite A500-1HK: Some issues with ECO Utility, touchpad, GPU

>the last month the application eco Utility can not be activated from the keyboard from the special botton in the botton of the keyboard although Ihear the special sound because its touch botton (so it works fine). I can activate it only from the start menu and then the touch botton in the keyboard becomes green.

Go to control panel -> Programs and features
Here search for ECO Utility and uninstall this software and reboot the notebook

Then visit the Toshiba EU driver page and search for the ECO Utility.
Download the software and reinstall it.

>Some times when I work, the screen becomes black and then after 5-7 seconds it becomes to normal with a message that nvidia GeForce GT 330? had stop working but now works ok! (is it something serious?)

The same like the ECO utility. Uninstall the display / graphic card driver
Download the newest driver from Toshiba page and install it

>At the taskbar there is an icon with a yellow exclamation mark that says the function RST Intel doesn't work. What is this?

IRST mean Intel Rapid Storage Manger. It contains the SATA driver for SATA HDD controller.
In case this does not work, reinstall it again.

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I'm looking for suggestions or ideas how to deal with the keyboard and touchpad problem, which occured right after I've installed new OS. I changed from Windows Vista to Windows 7, since then both my keyboard and touchpad become inactive after a few minutes from system start. It doesn't matter whether I write anything or not, the device works for a short time and then turns off automatically. I tried to find driver updates but didn't manage to come across anything that could possibly be the solution. It's difficult to work with on-screen keyboard so I hope you'll be able to help me.

Thank you in advance,

Answer:Satellite A300-1AL - keyboard and touchpad issues after OS change

I have a similar problem with my A300-09Y I upgraded from vista to windows 7 and
most of the touchpad buttons work but the media symbol which used to turn on wmp doesn't work anymore
I'm sure the actual button is fine, but I don't know why its the only one that wont work

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I had to recently recover my notebook from scratch using the CF provided by Toshiba. However after upgrading all the patches from Microsoft my touchpad has stopped working. It is not the Fn+F9 problem.

The driver for Alps is missing, also the application for managing the touchpad also does not show up. I tried installing the patch for Alps from the CD as well as downloaded the driver but it fails with the error code 0x00000103 and then failed init 0x0000000.

Can someone kindly provide me some assistance about how to fix it ?


Answer:Touchpad issues - Error 0x00000103 on Satellite R series

Hmmm.... have you checked the list of all available updates? You should do this before the update starts (disable automatic update).

I have noticed that there is offered option for ?Synaptics ? Input ? Synaptics PS/2 Port TouchPad? but this update is defined as optional so it must not be installed and you should use Toshiba installed driver only.

What to do now? Try to roll back OS to earlier time using System restore tool. Sorry but now it will not be easy to do much. If nothing helps install OS again using recovery image but then disable automatic updates and do it manually. Always check the list of available updates and avoid updates for hardware components. I do the same and everything works fine.

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After one month of normal usage one of my school's L300's keyboard and touchpad stopped working. It was reported to me and on the advice of our technician I used the cure disc to reinstall everything back to original state. However, this did not solve the problem. Now I need to go through the normal setup screens and am required to enter a user name which I cannot do! This means I cannot check the drivers etc. The keyboard works fine when in BIOS, but not once windows boots up.

Answer:Satellite Pro L300 (PSLB1A) keyboard and touchpad issues


Set the BIOS settings to default and try again.
When recovery installation starts can you use keyboard (arrows, ENTER) or mouse in Toshiba recovery menu?

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I recently upgraded my Satellite L650-18C (short part no: PSK1JE) to Windows 8 Pro, through a commercial copy.The laptop is running very well and I'm happy with the new OS, but I'm experiencing a couple of issues.

1 - Touchpad
When I first installed Windows the touchpad was using generic drivers, so I went [here|] to download the adequate drivers. I couldn't find any Windows 8 drivers, so I went to Synaptics' website to get drivers directly from there. I only found Windows 7 drivers.
When I try to open the touchpad settings in Windows I get an error message that sounds something like "Can't connect to Synaptics pointing device" and I have to reinstall the drivers.

2 - Wireless connectivity
With an Ethernet cable I high speeds (~70Mbit/s), but over wi-fi, I only get 3.5Mbit/s.
I read that this is related to drivers, so I searched for appropriate drivers, but so far found none that even get installed (I click Yes on UAC and then nothing happens).

I really would like to avoid going back to Windows 7.
Is there anything I can do?
Any help would be very appreciated.

Answer:Wi-Fi connectivity and touchpad issues with Satellite L650 on Win8

At first you must check if your notebook is supported for Win8 or not. Do it on

If not then you can try to use drivers for newer but similar notebook models.

WLAN ? I've checked notebook specification and your notebook has WIFI and Bluetooth combo card. It is Wifi 11b/g/n+BT V2.1+EDR (Broadcom BCM94313). Unfortunately on Toshiba WLAN portal you will not find Win8 drivers at the moment.

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I have a Toshiba Satellite A110, bought a couple of months ago. In the last few weeks it has started randomly locking the keyboard and touchpad (with or without external mouse plugged in - though external mouse always works).

Now there are power up issues, with the system hanging at the Toshiba Bios screen, may fully boot up maybe one time in five.
Wireless network acquisition is also very temperamental. I have tried everything software I can think of (new drivers/virus scan/uninstall-reinstall), with the exception of a full Toshiba back-up disk reinstallation.

Any advice would be greatly appreciated.


Answer:Satellite A110: keyboard, touchpad, power-up issues


I think we should firstly find out if the issue is software or hardware related.
In this case the installation of the OS with the Toshiba recovery CD is recommended.
After the installation the notebook should works without any troubles.

But if the unit will hang and will not boot properly than there could be something wrong with the hardware.
I think your warranty is valid and in such case you should always contact the ASP in your county for a checking.

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Hi there,

Im having problems with my Toshiba Satellite Pro A200 Touchpad. It was fine until when i was walking down the stairs and accidently dropped it. The hard drive had to be replaced and the touchpad wansn't working. I've tried to diagnose the problem by checking device manager updating driver's etc. And ive narrowed it down to 2 causes: Damaged motherboard OR the touchpad wire has come loose/off. So as im really good with computers and very good with laptop's i need to disassemble my Laptop to get to the touchpad wire and check it out first. And then i will know if it is the touchpad or the motherboard. And now I have never disassembled a laptop before i have no idea what the process is especially for my medel which i cannot find guides for as it is not a very recent one. Could someone please give instructions on how to disassemble it? I will leave model and other info. about it at the end of this post. I would appreciate links to a guide etc or just simple easy instruction and pictures would be helpful.

Thank you ever so much for reading this wall of text and Thank you if you decide to help me out

Come on Tech Forums Let's see how good you are

Model Name: Satellite Pro A200
Model Number: PSAE1E-00Q002EN

Answer:Toshiba Satellite Pro A200 Laptop Touchpad Issues

Dropping it could have damaged the touchpad itself. Not just the wires.

If it is still under warranty, do not open it. RMA it to Toshiba.

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Satellite A210 less than 12 months old.

1. Speakers had problem - ASP replaced the motherboard, but now the volume is always very low, even when at 100%. All settings checked and seem to be okay. How to fix??

2. Does not always boot from battery as it is continually flat. Laptop went to ASP who replaced motherboard (again) and put new battery. Now it is always best to run the laptop from the power adaptor as the battery is still losing charge. If unplugged from mains supply battery goes flat over night????

3. Refused to boot up with the power button, talked to ASP who advised to reformat PC - did that but problem still remained

4. Reformatted lots more times and in end sent back to ASP as now the keyboard did not always work either. ASP replaced the motherboard (that is now the third one) but hasn't resolved the problem, and the keyboard. Battery still not holding charge

5. On day that I got A210 back, touchpad didn't work. Talked to ASP who gave me lots of options to try, including turning it off and waiting for 30 minutes, which did nothing. Sent it back to ASP who says there is nothing wrong with it?????

How can I resolve the power on and touchpad issue?
Have given up on the battery and the speakers
Maybe someone other than the ASP can give me an answer please. All I want is to be able to use my laptop and have it do all the usual things that a PC does, sound, keyboard, battery operation and not always have to put in a USB mouse.

Help ap... Read more

Answer:Satellite A210 - Keyboard, touchpad, battery, start up issues

1. Have you checked the volume of the physical volume dial at the front of the laptop? And also the Main and Wave volumes in windows?

2. Go into the BIOS and disable USB Sleep and Charge, and Wake On LAN

3. Try holding the power button down for 2 second

4. All the keys didnt work? Or just some?

5. Try pressing Fn+F9 to toggle the Touchpad. If you installed drivers (such as Logitech or Microsoft) for your external mouse, remove them and reboot.

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Hello everyone!

I've had my laptop for a while but I've never actually had the time to take care of the problems that came with it.

Ever since I've gotten it, all the way in July, my touchpad wouldn't work properly.
As simple as that. It would work for a couple of seconds at startup, then it would just get stuck in scroll mode.

My keyboard sometimes just stops working after a long while of using my laptop.

When my laptop shuts off after I'm away from keyboard, after turning it back on, the screen is black.
Each time I need to close it, let it go into sleep mode, then reopen it in order for the screen to display everything.

I have no idea why, also, but all three of my explorers are very buggy. Chrome, Mozilla and IE.
My videos just randomly stop, reload and rebuffer with much lower quality.
They like to close for no reason too. When I'm browsing a page as simple as Facebook, I get framerate issues, I can't scroll down properly as when I do, I find myself skipping through sections because it's that buggy.

Can someone help? Thanks.

Answer:Satellite L50D-B-131 - multiple issues: touchpad, keyboard, internet

Guess what?
It?s hard to believe that all this issues would be related to one ?general? problem.

For example the described internet explorer issues sounds to me like a slow internet connection. Probably the internet browsers are not able to load all the video data (probably in HD resolution) and therefore the video start to play using lower resolution.

The touchpad supports some additional features which could be configured within the ELAN settings. (control panel -> mouse -> ?ELan? settings in last tab)
If you don?t use all the touchpad features, I would recommend you to disable the options in the Elan configuration menu.

Some issues sound also like the system would be locked for a short time.
Why? I?m not quite sure about that but maybe some application run in the background and lock the system for a while.

I?m wondering if you already tried to recover the notebook back to factory settings.
If not; try it out. Feedback would be appreciated.

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I'm looking to upgrade the RAM in my Satellite Pro A120 Model no:PSAC1E-05C00VEN

I'm getting conflicting reports as to how much it can actually take, some websites say a maximum 1GB per slot therefore max 2GB while most others say max of 2GB per slot

I was hoping you could advise me.

Thanks in advance for any help you can offer.

Answer:Satellite Pro A120 - I want to upgrade the RAM


Your Satellite Pro A120 is equipped with the Intel 945GM chipset and so you can upgrade it to 4GB RAM.
Only models with ATI chipset can be upgraded to 2GB and I think this is the reason why some websites say it can be upgraded to 2GB and others to 4GB.

However, for the RAM upgrade DDR2-RAM PC2-5300 (DDR2-677). You can buy 2GB modules for a maximum of 4GB.
But don?t forget that only a 64bit OS supports 4GB RAM.


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I Have Toshiba Satelite Pro A 120

And I Cant Open Setup

How Can I Open The Bios Setup

Whats The Hotkey

Answer:How to get into BIOS of Satellite Pro A120

Hm, I think with ESC or F2. You can also try the "del" key. But mostly the F2 key should do the trick. :)


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I am in the market for a A120, I only have a limited budget of 450 so I have to get this right. Can anyone confirm whether the cheapest A120 (PSAC0E-007009EN) has tv-out/svhs-out. I know the A100 has tv-out, but what really attracts me to the A120 is the inclusion of 5:1 card reader.

I ask the question because the specifications say nothing about tv out, yet the virtual tour clearly shows the A120 having Tv out.

hope someone can help me out.


Answer:Does Satellite A120 have TV Out port?


I have found some infos about the price of the Satellite A120. At this time you have to pay about 949 euros for the unit with Celeron Processor M410, 1149 euros for Core Duo Processor T2300E and 1290 euros for Core Duo Processor T2400.
But you know it depends on the dealer and country where you will purchase this unit.

As far as I know this unit supports a connection to external monitor but I don?t found any informations about the s-video or tv-out. Possibly this unit doesn?t support these interfaces

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Does anyone know where I can get a dc jack for a Satellite Pro A120.
These seem to be quite rare models.

I have spent hours searching though google and parts websites but just cant locate this.


Answer:From where can I get the AC Adaptor for Satellite Pro A120


All compatible Toshiba notebook parts can be ordered from the local ASP.
The authorized service in your country could order such part from Toshiba if it would not be on stock.

But as far as I know the Satellite Pro A120 needs a *PA3092U-1ACA* Universal AC Adaptor which supports 15 V, 4 A, 60 W.

Try to search for this part number in internet and I?m sure you would find some offers.


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Hello, I need a new motherboard for my laptop Satellite Pro A120 as I stupidly spilled an entire pint of orange squash over it..
it has been dried out and cleaned but still no power, just a little orange light thats flashes..

I have spoken to Toshiba and they said it probably needs a new motherboard..
I have searched everywhere but I cannot seem to find one..

can anyone please help me??

Answer:Satellite Pro A120 needs new motherboard


The motherboard can be ordered from the ASP in your country but the new mobo will costs a tiny fortune because the mobo is one of the expensive notebook parts.

You could also search on some internet webpage?s like Ebay or similar to get a second hand mobo? maybe you could find an second hand Sat Pro A100 with good motherboard.


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I've had my Satellite Pro A120 for just over a month now, and in that time it's frozen maybe five or six times. This is the type of crash where the system completely stops responding, cannot be recovered using the task manager to end processes, and the only remedy is to turn it off and turn it back on again. When this has happened, the laptop hasn't been running any particularly demanding programs, maybe Word, iTunes or Mozilla Firefox.

Could this be due to overheating? The unit often feels warm to the touch around vents on the left hand side, but not excessively hot. Is there a utility I could use to see if any of the hardware is defective?

I've run the Toshiba PC diagnostic tool, but it says the hard drive, memory and processor are all fine.

Answer:Satellite Pro A120 freezes sometimes


Well, it?s not easy to say why it happened.
Yes, your suggestion is right. Something like that could happen if the temperature is too high. But if the notebook overheats the OS should shut down the unit automatically without any warnings.
However, to prevent from overheating, be sure that there is enough free space around the notebook for a good air circulation.

But also software issue could be a reason for any frizzing. Then OS on my brother?s notebook has frizzed many times. I have simply installed the fresh WinXP and since then everything is ok.
You should investigate a little bit?

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I have recently lost all sound on my Satellite Pro A120. I am running XP SP2 and have tried to uninstall and re-install Raltek drivers. Prior to that I went through the help program from windows, but that only told me that everything was working okay. Can anyone help me please.

Answer:No sound from Satellite Pro A120

No sound? The only solution I've found is to get a USB headset like the Logitech USB Headset 20. I have had this same problem with my Tecra 9100 for almost 6 months. I tried on a pair of USB Headset and it works! because it bypasses your internal soundcard. The downside is that if you have a great pair of speakers on your laptop, then it's kind of a waste that you can never use it. But at least, with this, you can now listen to CDs and chat on the internet

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Hiya guys,

I?m new to this forum and looking for a bit of technical advice. I'm looking to upgrade the memory in my Satellite Pro A120-166 to the full 4GB threshold as described in the manual.

How do I choose what memory to buy? Does the memory speed have to match the FSB on the Processor or what?

The online manual lists the [email protected] 533MHz however if I go into System performance on my laptop it states that it is an Intel(R) [email protected], 800MHz, 256MB of RAM. Does this therefore mean my FSB is 800 MHz?

The online manual says my laptop comes with 256MB of DDR2 ram (533 MHz) so I'm kinda lost as to what MHz rating of memory to buy now.

Please help!

Answer:RAM upgrade on Satellite Pro A120-166


You are right about maximum RAM. You can upgrade it up to 4 GB.
Toshiba recommends for usage compatible PA3513U-1M2G (DDR2-667 2GB Memory Kit).

You can also use Kingston module. Visit their page and there you will find the list of compatible modules.
Please don't be confused about MHz. You can use module with 667 MHz.

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I recently bought a Satellite Pro A120 with Windows Vista Business. I have a problem with the DVD drive (Mat****a DVD-RAM) in that sometimes when I insert a software CD the drive spins up but doesn't recognise the disc.

I've tried different CD's but the problem is the same. I can only resolve the problem by rebooting the machine. This seems to always happen unless the PC has only just been booted.

I have installed the latest BIOS and still have the problem.

Answer:CD Not Recognised - Satellite Pro A120


Do you mean the CD cannot be read or the ?AutoPlay? popup window does not appear?
Did you use the compatible CD?s??

In the user manual you should find a list of compatible CD?s & DVD?s.
But you should know that the user manual lists only the CD and DVD manufacturers and NOT vendors like TDK or Verbatim, etc...

In the internet you could find a freeware software which finds out what is the manufacture of used CD or DVD.
Then you can compare the manufacture of your CD/DVD with the compatible and supported manufactures from the user manual.

If the CD or DVD is not listed as supported or compatible medium then some different compatibility issues could appear.

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Hey all,

I'm considering buying a new stick of RAM to bring the total on my Satellite Pro notebook up to 2gb. I currently have a 1gb PC2-4300, which according to cpu-z has a frequency of 266mhz. Is it better to buy another similar stick or start over with a new 2x1gb sticks kit? Will my laptop support all different brands/frequencies, or do I need to be looking for something in particular?

Thanks in advance.

Answer:Satellite Pro A120 RAM upgrade

Do you have the sub model ie A120-007 then I can tell you exactly what you will need!

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I'm running seriously low on HDD space and want to upgrade my HDD in my Sat Pro A120 128. Is there a max size that I can upgrade to? Does this model take SATA or IDE?
Any suggestions on make & model HDD to upgrade to?


Answer:Satellite Pro A120-128 - HDD upgrade

The laptop can take 2.5" SATA HDD's.

These models came with 80GB/100GB/120GB HDD's, so a 120GB HDD or a 128GB SSD should work fine.

However, sizes above 137GB may not work due to the LBA48 limitation on older PC's.
But a 160GB or 200GB might work fine, you just need to test it before buying the HDD.

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My daughter has a satellite pro a120, and for some reason it has decided to really play up with one thing or another, I want to get it back to factory settings for her, but I dont have the recovery disc, is there anyway I can do this without the disc?
Any advice would be greatly appreciated thank you in advance

Answer:Satellite A120 recovery

No, without the recovery disc you cannot reinstall the machine. BUT: you can go to an earlier restore point of Windows if this option is activated. You can access the restore manager by clicking on Start -> Programs -> Accesoires -> System Restore.

A System Restore Manager will open and guide you trough the further steps. I would choose an really early restore point to exclude any contingencies.


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Please help - I recently attempted to update my Satellite Pro A120 (PSAC1) combo drive to a DVD rw (NEC OPTIARC) - The new drive receives power and you can hear the disc whirling round. HoweverI do not get this drive to show up in my computer as a drive or indeed my devices nor do I recall seeing this in BIOS.

I have loaded windows update.
I updated the BIOS.
I attempted to follow the regedit fix which relates to deleting upper and lower filters (upper filters doesn't show up on my laptop???).
The shop took it back and tried it in their laptop and said windows picked it up straight away as it should do.

My old drive is fine and upon reinstalling it everything works fine!!

What I am missing ???

Answer:ODD upgrade on my Satellite Pro A120

You do not missing anything. Obviously you just try to use non-compatible drive. That?s all!

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Sorry for bad English!

My computer will not boot.
I want to install a BIOS but connecting it to another computer but I don?t know how?

Answer:Satellite Pro A120 will not boot up


If you want to learn more about BIOS update on Toshiba notebooks please check this document
How do I update the BIOS on my Toshiba Notebook and where can I get the latest BIOS for my machine?

By the way: is your notebook death? Have you done something wrong and destroy something?

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have had this notebook and its proved to a a great little worker for the family, what i want to do is change the DVD/CD-ROM to a DVD writer and I would like some help In finding out the type i need. Information needed:

-Is is the interface sata or ide
-Does it need to be master,slave or cable select

Installation guide would be handy

Thanks in advance for any help

Answer:Change DVD/CD-ROM on Satellite Pro A120

Hi Rickski, I have changed the drives on the a120 so many times I am sure i could do it in the dark blindfolded, it is realy easy and should only take you a few minutes.

If you can give me a couple of days i will put together an easy to follow step be step explanation. I only ask for a couple of days because I have to run and do not have the time to do it right now, sorry, but i will do it for asap.

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Copied from the underside of the computer:

Toshiba Satellite Pro A 120 Model Number PSACOE 007009EN

The OS is Windows XP Home.

It has 512MB RAM installed, but I'd like to add another 512MB - or even another 1GB, although with the 1.46GHz process, there's probably little to be gained.

I know very little about computers. I gather that if it's an A120, it needs DDR 667 PC 2 5300 200 pin SODIMM; if it's an A120/007 (which looks possible from the model number quoted above), then it takes DDR 533 PC 2 4200 200 pin SODIMM.

If in doubt, would it do any harm to buy DDR 667 - would it be "backward compatible" with DDR 533? And would it work with the existing RAM if that happens to be DDR 553? I'm hoping it would; simply working at the speed of the lower RAM.

Forgive me if I seem to "disappear" - I'm not too sure about my way around the forum yet, but will try to check back from time to time.

I'm also posting another thread about start-up programmes - I assume it's better to stick to one main question per thread.

Answer:What exactly model is my Satellite Pro A120 and what RAM does it take?


According to this page you can use the DDR2 667MHz (PC2-5300) 200-PIN SODIMM memory modules
The point is that DDR2 667MHz and DDR2 533MHz modules could be used.

But everything depends on the FSB (front side bus). If the FSB would support max 533MHz then the faster memory modules 667Mhz would be clocked down and would run only with 533mHz

Hope I could help you.

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My dad got me a TOSHIBA Satellite Pro A120 PSAC1E-0QJ052EN laptop the other day off a friend.

It used to have Windows XP but my dad's friend installed Windows 7. When I try to play music or watch videos the audio meter in the bottom right shows action but no sound comes out.
I have tried downloading new drivers and I have googled the problem but I can't get the audio to work.

I would really appreciate any help as I need sound for a school project.

Answer:Re: Satellite Pro A120 has no sound

> shows action but no sound comes out.
When you open ?Playback devices? in sound properties is option ?Speakers? set to default?
Can you hear sound if you use headset or headphones?

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OK, so this is a strange one...

I have a Sat Pro A120. It runs with the fan on all the time and sometimes goes on a mayor go slow (which I think may be down to overheating.)

OS is Ubuntu and I have installed the sensors tool which tell me on minute that the temp is 100 degrees C and the next is 16!

I suspect it may be that the heat sink is full of fluff, however I cannot find a step by step guide to taking the machine apart, cleaning it and putting it back together again.

Can anyone help with some ideas or resources?

Many thanks,


Answer:Satellite Pro A120 - fan run all the time


You don?t need to disassemble the unit in order to clean the ventilators.
You can use an compressed air spray which helps to remove the dust.
I did it many times and it helped!!

Try it!

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Hi All,

I need at least 1GB of RAM to run a programme and I only have 504 MB.

I'm just wondering if you guys know exactly what I need as I have never upgraded anything on my laptop before. The model number is PASC1E-03X00YEN.

I'll probably order over the WEB so any advice on suppliers would help to.

Thanks in advance

Answer:Satellite Pro A120 RAM upgrade?

Have a look on the Toshiba website for the Brochure for your model notebook, it should specify the max RAM you can install.

Once you know that, you can purchase extra RAM (ensure its compatible with the A120) and install it yourself, or get an ASP to install it for you.

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I have been given my sisters laptop (Satellite PRO A120 Model PSAC1E) and because it was full of girly rubbish I?ve put the xp pro disc in and started afresh.
The trouble now is that there are loads of exclamation marks in my device manager. I presume that the disc that came with the laptop would have sorted all this out, but it's been lost.
Rather than going through the driver downloads one at a time and hoping I get what I want (some don't appear to be there anyway), is there a place I can download the start-up disc arrangement..device manager says that these don?t have drivers....

ethernet controller
modem device on high def audio bus
network controller
usb controller
unknown device
video controller
video controller (vga compatible)

I'm on another pc at the moment and can download to a disc and then put that in the laptop.
Any help would be greatly received

Thanks in advance

Answer:Need drivers for Satellite Pro A120


When you use Toshiba recovery image OS will be installed with all necessary drivers, tools and utilities. If yo0u don't have it you must use Microsoft installations CD to install OS. After doing this you must install all missing stuff additionally but it is not big deal.

Please visit Toshiba support page under > Support & Downloads
Choose the right notebook model and preinstalled operating system.
All drivers, tools and utilities will be listed there. If you need stuff for WXP please check first entry on the list. There you will see ?Installations Instructions? document. This text document contains the right installations order.

Please download all you need and install it following this installations order.

If you need more assistance please let us know.

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Hello everybody

I would like to upgrade the RAM for my Satellite Pro A120-189, Model N. PSACIE-05V021EN, as the laptop is running quite slow (I am using Vista Business 32bit).
I was wondering what is the maximum RAM for my notebook, and what compatible RAM module I could add (at the moment, I have 1GB RAM).

Thanks in advance for your help!

Answer:Re: Satellite Pro A120-189 - Which RAM should I take for upgrade?


I have checked the specification of your notebook on the Toshiba page and this notebook can be upgraded to 4GB RAM. Therefore you have to use two 2GB modules with DDR2 (533 MHz) technology.

You can get new RAM from an authorized service provider or from every computer shop. I have good experience with high quality modules from Kingston.

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at the begining, my english is not very well, i'm sorry.
I have a Toshiba Satellite Pro A 120 laptop, but i lost the recovery disc so i dont have drivers for internet. When i plug in cable for ADSL nothing is hapening. I was search that on this pages, but did not find. There are two available, and i dont know how to download it.

When i download it and extract there is no icon for install.

Answer:Need LAN driver for Satellite Pro A120

Hi champion20,

What is the exact part number of your notebook?

Usually you can download all drivers on Toshiba website. If you have an European model, check the European website: > Support & Downloads

The correct LAN driver is depending on the built in hardware. If you don?t know how to identify an unknown device, check this very useful article:

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I have a satellite pro A120 which is feeling a bit tired. I have been researching SSD upgrades to replace the HDD but I am not sure whether I can upgrade or not. I would really appreciate any advice or information that you may be able to give me.


Answer:SSD upgrade for Satellite Pro A120

You can upgrade youe hdd to can search for the best price

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Just installed Skype with MS Lifecam - no there is no sound at all!

Answer:Satellite Pro A120 - no sound

Check the settings in Skype. Maybe its taken control of the sound device or volume.

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I have just reinstalled win xp on this laptop can anyone help me to find drivers.
satellite pro a120
model number PSAC1E-04R00VEN
serial number Z6064391H.
Thank you.

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Accidentally whilst trying to clear up my computer deleted the user accounts and so XP was totally screwed and wouldn't let me in, even the Administrator account it said didn't exist (which I think is impossible) so I gave up and did a hard drive wipe of the computer as I was about to throw it into the bin as a lost cause....

SO, what I really need is the recovery disc for the Toshiba Satellite Pro A120 which I have very stupidly gone and lost (looking around these forums it seems I'm not the only one!!).

Anyway, the computer runs Windows XP Professional and the laptops model number is: PSAC0E-006008EN

(I hope that is read by a Toshiba employee!).

Can anyone help or suggest where to get a recovery disc please? I've tried Ebay and multiple google searches but none come up trumps.

Message was edited with a rant by: jonbad

Incidentally, can someone please explain why Toshiba provide all the necessary drivers for the operating system if they don't provide you with the operating system itself - i.e. they give you a disc image which already has all the drivers preinstalled on it.... Doesn't make much sense to me, unless you were to find your own copy of windows XP, which probably won't work with the Toshiba windows XP serial key in the first place and then try and download and install each individual driver?!! I think not.

Answer:Satellite Pro A120 - I need Recovery Disc


I think you tried to order the Recover disk using the Recovery online shop website.
You will be not able to order it using this service because only Vista Recovery disk could be ordered using this service.

In your case I would ask an ASP in your country for such disk?.
And note; there are more ASPs in your country as only one.

So maybe you should contact several service points.


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Hello everybody!

My Satellite Pro A120 (model no PSAC1E-0J7010IT) doen't exist into the Driver download section at My hard disk is dead, I just bought a new one and I would like to install the operative system (xp) and all the driver needed. Till few months ago, I was able to donwload all the driver, now my laptop seems to not exist anymore... Am I wrong? Could anybody provide me all the drivers? I really need them (just expatriated and looking for new job...) .

Thanks a lot!


Answer:No drivers support for Satellite Pro A120

I found all WXP drivers in one minute only.
Please try again on

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Hi all i have a toshiba satellite pro-A120 and my son ran his hand over the keyboard and now the screen has flipped over any ideas on what i can do many thanks.....

Answer:Satellite Pro A120 - Screen upside down

Go to the graphic card properties -> advanced -> ATI catalyst
Select the Quick settings tab, then ?Display Setup? and rotate the desktop image.

There should be also an key combination which enables the rotation but this is not known to me

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I am having problems with a Satellite Pro A120 laptop. When the laptop is switched on it is possible to open the CD/DVD drive, hence I know that the drive functions.

However, when the laptop is switched on, the computer shows the screen "In touch with tomorrow TOSHIBA" for a long while, and then the screen goes black and the message CD-ROM ERROR" appears. The D drive does not show on explorer.

I have found instructions to delete LowerFilters and UpperFilters from
HKEY_LOCAL_MACHINE/SYSTEM CurrentControlSet/Control/Class/4D36E965-E325-11CE-BFC1-08002BE10318.

by running &ldquo;regedit&rdquo;, but when rebooting the laptop the problem remains.

I have tried also tried to run the &ldquo;Product recovery&rdquo; CD from an external Drive, but the reboot ignores the CD, although, once the reboot is complete it can be seen that it that the external drive has been registered.

When the computer is logged off a message about &ldquo;memory that could not be read&rdquo; appears.

I would be most grateful for a prompt response.

Answer:Re: Satellite Pro A120 - CD-ROM error appears


To be honest if the CD-ROM error message appears before Windows starts it seems to be a hardware malfunction. So maybe the CD/DVD drive is not recognized properly and so the Toshiba screen appears for a long while.

Deleting the upper- and lowerfilters will not help you, this is software based only?

You should search for a new CD/DVD drive. Therefore you can ask an authorized service provider in your country. They can offer you a compatible drive. :)


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Please can someone let me know what the procedure is for getting a replacement keyboard for an out-of-warrenty Satellite Pro A120 laptop in the UK.


Answer:Satellite Pro A120 and keyboard replacement

Well, you can order the compatible keyboard from the ASP in your country.

The addresses and phone numbers you can find here: -> Support & Download -> Find an Authorized Service Provider

You can also ask the ASP for the keyboard replacement.
But it?s pity that your warranty is not valid. :( So you will have to pay for the replacement.

Anyway, the keyboard replacement is not very tricky and if you have a little experience then you could replace such keyboard by yourself.
To remove the keyboard, follow these steps:

1. Turn over the computer.
2. Open the display and make it flat.
3. Insert your finger tip into the slit on either side and remove the keyboard holder. This is a small plastic cover above the F1-F12 buttons.
4. Remove the 2 flat head screws securing the keyboard.
5. Lift the top edge of the keyboard while releasing the hook and turn the keyboard face down on the palm rest.
6. Remove one screw and keyboard support plate.
7. Disconnect the keyboard cable from the connector on the system board and remove the keyboard.

But note; be always careful and don?t use any force to remove any parts.


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I have upgraded my laptop memory to 4GB with 2X2GB modules.
However it seems that the system just recognize the total memory as 3318MB!!!

Although it's said that this model is capable of 4GB memory expansion, it seems that this is not the case.

Has anybody else there had any similar problem?
I have run lots of test on the modules and fit them with 1GB module and both working fine.
This the Toshiba link for my laptop: MODEL=1&service=UK



Answer:Satellite Pro A120 (PSAC1E) 4GB RAM but 3.3GB recognized

Yes, you will find more people who have only 3.3GB instead of 4GB RAM.
Do you know why?

Because of the 32bit OS limitation!
Did you hear abut this?

No? Well, all operating systems which are 32bit can handle ?only? 3.2GB.
Check the Microsoft page for more details!

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Hi there I am having problems with the touch pad when I am booting the laptop up windows loads then the cursor stays in the middle of the screen and will not allow me to move it. I have tried fn f9 it will not move with that then I tried fn f10 for to use the keybroad still does not work. I dont have a usb mouse to try. The laptop seems to be constantly running the fan also. any help would be great thanks it just started its only 6 months old.

Answer:Satellite Pro A120 touch pad not working


Maybe it?s something wrong with the preinstalled touchpad software or the touchpad settings. Unfortunately, it?s not easy to say exactly what?s wrong. Seems you have to investigate a little bit.

The USB external mouse is needed!!! Without the mouse it?s very difficult and in you case not possible to make any changes!!! So buy or lend out the mouse!

Then you can check the touchpad settings in the control panel -> mouse
If the setting changing will not help try to reinstall the touchpad driver!!!

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My laptop "Satellite Pro A120 (PSAC1E)" won't connect to any type of TV (Digital or Analogue). I have tried many different type of connections from VGA-Scart to VGA-HDMI. I believe something is wrong with the VGA output because apparently the Intel Graphic Card supports TV/Monitor output as the software driver indicates this. However, I get to connect the laptop to any external monitor quite easily and with no hassle.
Does anyone there has the same problem and if so, do you any solution to this problem (any!).



Answer:Satellite Pro A120 (PSAC1E) - TV out problem


Have you enabled the connected port on the TV? For example my LCD TV has 8 different channels for different ports and it works if the right channel is chosen. Play a little bit with this.

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