Computer Support Forum

Cannnot find any details about Satellite A30-203 PSA30E

Question: Cannnot find any details about Satellite A30-203 PSA30E

Hi everyone

I have just bought a second-hand Satellite laptop for my grandson. The label underneath says: "Model No. SA30-203 PSA30E-00EU5-EN".

I am hoping to find (1) an online user manual and (2) its date of manufacture or shipping.

However, I cannot even find an SA series on the Toshiba website, and forum searches are turning up nothing either.

+Please+ can anyone point me in the right direction?

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Preferred Solution: Cannnot find any details about Satellite A30-203 PSA30E

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Cannnot find any details about Satellite A30-203 PSA30E

SA30 means Satellite A30 and the whole drivers, user manuals or other details could you find on the Toshiba European page.

If you need the user manual check this page;
and choose ?Toshiba User Manual?

Best regards

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I have a Toshiba Satellite A30 (Part No. = PSA30E-00E5-EN) laptop and recently when connected to the mains the battery doesn't charge, in fact it dis-chargers.

When the laptop is turned off if you connect the mains the orange battery charging icon will light up and the battery charges but when you start the laptop half way through booting up the orange battery charging icon goes out and the battery doesn't charge.

If you start up the laptop just using the battery once it is up and running if you connect the mains nothing happens i.e. the orange battery charging icon doesn't light up.

The power still gets to the laptop as the screen stays on its brightest setting but when the battery discharges to 0% the laptop switches off.

I have removed the battery and tried to power the laptop just using the mains but the laptop will not turn on.

I have got a new AC power adapter and that didn't solve the problem and I even purchased a new battery for the laptop but still the problem exists

The only thing I've found on the internet is that the connector where the AC power adapter plug connector goes has known issues but I can't find anywhere that has a solution on how to fix it.

Any Ideas how to solve it of any other ideas what may by wrong?

Answer:No power to Satellite A30 PSA30E

> I have got a new AC power adapter and that didn't solve the problem and I even purchased a new battery for the laptop but still the problem exists

If the new battery and new AC adaptor didn?t solve this issue then I think its motherboard related issue.
Possibly it?s the power supply electronic malfunction or a similar issue.

I doubt you can fix it. In such cases (in worst cases) the motherboard must be replaced and this would be a costly affair?.

What to say buddy?. I think you could get in contact with the local ASP in order to test the motherboard or the related parts.
Then you should get more details abut the issue and what parts are affected.

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Hi i am unavailable to find the drivers for the model below. Please could someone direct me?

Satellite A30 Series. PSA30E

Answer:Need drivers for Satellite A30 Series. PSA30E


Visit Toshiba support and download page and under Product Type choose option ARCHIVE. Choose your notebook model and you will find all you need.

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Hi all,
I have a Satellite A30 (PSA30E) and I start the computer. When I get in to the BIOS it does not recognize the Hard Drive.
Does anyone no what can I do?
Is there any way to restore the BIOS?


Answer:Satellite A30 PSA30E - BIOS does not recognize the HDD


Did you replace the HDD with the new one or the BIOS don?t recognize the old HDD?

Usually if the notebook is not able to boot and the BIOS does not see the old HDD then I assume the HDD is faulty.
If the BIOS doesn?t recognize the new inserted HDD then either you?ve purchased not compatible one or the HDD size is simply too large.

Please provide more infos. Do you see any error messages?

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My satellite A30 seems to work ok so long as the air is allowed to flow freely under the fans. When the power runs low and you connect the mains it switches off after about 5 minutes. You have to charge the battery and remove the mains for it to work without suddenly switching off while you are busy using it. Any solutions? or reasons why. Have done most recent BIOS update.

Answer:Satellite A30 PSA30E suddenly switching off

I have the same problem with my Satellite A110-178, only 1 year and 3months old, which switches off suddenly, without any warning every day, even more times a day, sometime even 3 times in 10 minutes. I heard it might be the overheating of the processor, but still did not solved the problem:(

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Although my registration was accepted by Toshiba (for cash redemption) I cannot find any operating manual or details on Toshiba website.

Can anyone please help with operating instructions

Answer:I cannot find any operating manual or details for Satellite L500/033


It seems to be a Satellite notebook which belongs to Toshiba Australian!
All details should be posted on Toshiba Australian page:

There are different L500/xxx models? if you would not find your unit then this would mean that the information has not been published yet?

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I have a Toshiba Satellite A30 ((Part No. = PSA30E-00E5-EN) laptop and recently when connected to the mains the battery doesn't charge, in fact it dis-chargers. When the laptop is turned off if you connect the mains the orange battery charging icon will light up and the battery charges but when you start the laptop half way through booting up the orange battery charging icon goes out and the battery doesn't charge. If you start up the laptop just using the battery once it is up and running if you connect the mains nothing happens i.e. the orange battery charging icon doesn't light up.

The power still gets to the laptop as the screen stays on its brightest setting but when the battery discharges to 0% the laptop switches off.
I have removed the battery and tried to power the laptop just using the mains but the laptop will not turn on.

Any Ideas what may by wrong?

If it is the battery which batteries would be compatible with my laptop as a replacement and how much do 2nd hand/replacement battery's cost these days for my laptop?

My Battery Model No. = PA3250U- 1BRS

I have found a battery on a website which is for a Toshiba Satellite A35 (can't remeber if it is A30 or A30 Pro) - looking at the Toshiba Satellite A35 it looks the same as my Toshiba Satellite A30 would this be compatable?

Thanks for you time...

Answer:Satellite A30 PSA30E - battery doesn't charge


Possibly it?s a battery issue but this is just a suggestion.
I would not recommend buying a second hand battery because second hand batteries will discharge much faster.
In my opinion you should buy a new one.

I googled a little bit for the PA3250U-1BRS and found some online offers? it looks like you could get it for 50-60Euros

Regarding the A35 battery;
I think it should be compatible with your notebook. The A35 is a Toshiba US series (A30 is European model) and it?s very similar to A30.

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I am disappointed because they do not want to update the Bios for Satellite A30 model PSA30E.

Now, with the current Bios, it can not install Windows Vista!
In my contact with the Toshiba support they say that they will not update the bios, but one should be forced to use XP.

I demand an update of the bios for my Toshiba Satellite A30.

Answer:Need Vista compatible bios for my Satellite PSA30E

I really don?t understand why you?re disappointed. I mean your machine is so old and believe me, I had an desktop with a Pentium 4 3.0 Ghz and Vista was really slow.
But to return to the matter: Since the machine is so old, they are not supporting this machine anymore and this is the reason why they (maybe Japan?!?) does not create an updated BIOS for this machine. And I don?t think that this is just some PR thing to force people to buy new machines.
I mean where are you living that you believe in such thing?? This sounds so absolutely absurd that I can only smile and say to you:

Use XP, it?s faster then Vista, it?s more reliable and it does not have much bugs then Vista. Some people here in the forum are shouting at Toshiba because they don?t get XP drivers for their machines which were manufactured 2008 and you are one between thousands which screams for less performance, reliability and a really weird and unsecure licensing system.

Sorry, this I really don?t understand....

Greets and nice weekend

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I want to buy power adapter for this below given information model laptop. I couldnt find the adapter on website as this model is not in use anymore. I need a help, so where can i buy.

I dont even have the adapter information. Please let me know. If anyone know about this model please give me the information to [email protected]

Answer:Need AC adapter for Satellite A30-614 / Part Number: PSA30E-1Q8EE

This adapter is for the Sat A30.


*Specs:* AC Adapter 100-240V AC 50-60Hz 120W with 19V DC Output

I dont know from which country you are but you can find this AC-Adaptor on ebay. You can also buy this AC Adaptor at a Toshiba ASP.

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Hope someone can point me in the right direction.
I decided to use the recovery cd's to format my laptop and do a clean install as it had become very sluggish.
It taking an age to start etc.

I followed the directions on the leaflet that was packed with the CD's and it all appeared to be working okay.
The files appeared to be loading but after abuot 7-8 minutes (approx. 15% into the process) an error page came up with the following.

"For Realtek RTL8139(X)/8138/810X PCI
PXE-E61: Media Test Failure, check cable
PXE-MDF: Exiting PXE Rom"

I noticed that the power pack was very hot and the underside of the computer was also pretty hot so thought maybe the power pack was maybe faulty. I had another identical power pack so tried again with that.

Same problem again!
Do you think the hard drive is faulty? I have not noticed any problem before except for the sluggish response generally.

I would be grateful for any helpful comments.

Answer:Satellite A30 PSA30E cannot boot properly - PXE-E61: Media Test Failure


This message appears usually if the notebook cannot find a bootable device and finally tires to boot from the LAN.
But if the booting from LAN is not possible then the message PXE-E61: Media Test Failure, check cable? would appear on the display.

Mostly this will happen if the HDD is not accessible (faulty or dead) or the notebook can not boot from the inserted disk.

I think you should firstly check if it would be possible to solve this issue using a new HDD.

Bye & Good luck

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Equium A100-147 with Sonic , "Record now" ver 7, when run gives "NO Recorder" and can't find the drive. So no recording. I have checked the "record" box in the properties for the drive but no joy. Also tried Roxio software but this was also unable to find the drive.

Any suggestions.

Answer:Equium A100-147: Record now and Roxio cannnot find drive recorder

Please check in the device manager if the cd/dvd drive is recognized properly.
Additional if you can find the drive in the device manager you could try to delete it and reboot the notebook.
After the reboot the notebook should recognize the device again.
Then you should check the drive functionality.

I have investigated a little bit on the Microsoft site for similar problems and found some interesting sites:

In my opinion some registry entries are corrupt.

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 My pc system is windows 8.1 chinese version,64bit.When connect with usb ndis,it shows
rndis kit with yellow exclamation mark in other device .According to the instruction,
right click,choose update driver software,and
browse my computer,then let me pick from a list of device drivers,then select network adapter,then  we can see the
microsoft corporation,but unluckily cannot find NDIS compatible device.
In the c:/Windows/Inf, it is  rndiscmp.inf
,and the text is the same with the one shows in network.
; Remote NDIS template device setup file
; Copyright (c) Microsoft Corporation
; This is the template for the INF installation script
; for the RNDIS-over-USB host driver.
; This INF works for Windows XP SP2, Windows XP x64,
; Windows Server 2003 SP1 x86, x64, and ia64, and
; Windows Vista x86 and x64.
; This INF will work with Windows XP, Windows XP SP1,
; and Windows 2003 after applying specific hotfixes.

Signature           = "$Windows NT$"
Class               = Net
ClassGUID           = {4d36e972-e325-11ce-bfc1-08002be10318}
Provider            = %Microsoft%
;CatalogFile        =

%Microsoft%         = RndisDevices,NTx86,NTamd64,NTia64,NTarm

; Decoration for x86 architecture
[RndisDevic... Read more

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I have an ATI 9250 graphics card.It has a jumper setting on the thing.What is this jumper setting for?Where can I find details about this card.ATI web site has everything but.

Answer:Where can I find details?

One quick visit to google yielded me this.
However, no idea wtf the jumper thing is for......

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at 16:54 uk time 9th march avg running on my windows 8 computer detected a virus which it described as "
Scheduled Scan         High priority;"1";"1";"0"       Folders selected for scanning:;"Scan whole computer" Started:;"09/03/2014, 16:54:16"     Finished:;"09/03/2014, 16:56:14"     Total object scanned:;"362563"     User who launched the scan:;"SYSTEM"                 Name;"Description";"Result";"Status";"Priority"   Idle;"Hidden application";"Secured";"Healed";"High"
it also said 
"hidden application, idle ,healed, part of operating system"
"hidden application, idle, object was blocked, process"
"hidden application, idle, healed, file or directory"
severity was given as "high" and it said the threat was identified by "anti rootkit"
it claims to have secured the threat but never defined what it was, how can i find out, what else should i do to check my system and ensure there is nothing else hanging around.
a malware bytes scan log will follow soon, 
please help thanks
p.s. my antivirus is "AVG AntiVirus Free" it was last updated early this morning
also running scans with latest versins of
security check
all downloaded form your site

Answer:avg found something, can't find any details

here is the mbam report Malwarebytes Anti-Malware Database version: v2014.03.09.06 Windows 8 x64 NTFSInternet Explorer 10.0.9200.16798personal info removed :: personal info removed [administrator] 09/03/2014 17:12:05mbam-log-2014-03-09 (17-12-05).txt Scan type: Full scan (C:\|D:\|E:\|)Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM | P2PScan options disabled: Objects scanned: 439722Time elapsed: 54 minute(s), 48 second(s) Memory Processes Detected: 0(No malicious items detected) Memory Modules Detected: 0(No malicious items detected) Registry Keys Detected: 0(No malicious items detected) Registry Values Detected: 0(No malicious items detected) Registry Data Items Detected: 0(No malicious items detected) Folders Detected: 0(No malicious items detected) Files Detected: 0(No malicious items detected) (end)

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Heres the problem, ive got a group of 6 cables that need to be plugged into my motherboard...I was following a 'build your own pc guide'...and then it said refer to the manual. The pc I was building is rather old, for example it has a 12GB hard drive with 64mb of RAM, Windows 98 etc, and as a result I dont have a manual. As far as I can tell the version is MS5182 VER:1, also reffered to as N1996, and uses Ali M1541 A1 something or other (not really sure what ). Most of the parts are made in Taiwan if it helps. The cables I need to connect are: speakers, reset switch, power switch and the H.D.D LED, as well as two unidentified connections. I would greatly appreciate any help because, whilst it wouldnt be a great loss if the PC did'nt work, this is supposed to be a kind of test my dad set me (take apart and fix an old computer) so I can prove ill be able to put together a pc im hoping to buy later in the year but I didnt realise the motherboard manuals had been lost when I took it apart...not a nice suprise. Hope you can help


Answer:Please help find motherboard details

This is a MSI motherboard. You will find the manual and BIOS update here:

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Hi, how can I find out the server details to set up outlook for my Yahoo account?

When I registered with my current IP, I had problems finding out the info I needed, until I emailed a friend of the same IP, and they let me have the details.

As the settings were simply mail.{IP name} I thought that would be a standard.
I now also have a yahoo account for my more public surfing, and want to set OE to Yahoo mail too.

Does anyone know what the send/recieve servers are for Yahoo?


Answer:How to find out server details?

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So far ,the only info i can find about my realtek NIC aren't helping me much, so i can't find a more recent driver . Device manager and the realtek network diagnostic utility tool only give minimal details about my NIC.

realtek PCIe FE family controller driver

version; 7.23.623.2010

I'm using Windows 7 ultimate 32bit.

Answer:Can't find needed details of my NIC ?

Quote: Originally Posted by dosucol

So far ,the only info i can find about my realtek NIC aren't helping me much, so i can't find a more recent driver . Device manager and the realtek network diagnostic utility tool only give minimal details about my NIC.

realtek PCIe FE family controller driver

version; 7.23.623.2010

I'm using Windows 7 ultimate 32bit.

Hello Dosucol,

External Networkin Card?

If it is External Is there a Serial Code or Any information on the actual card itself?

You Could Also Try this link and Put in The Following to see if these Drivers Solve the Issue.

Make sure you get the Windows 7 Version, and it may take a moment to download as the links are hosted in China.

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Recently formatted hard drive. Need to identify sound card to load correct driver - how do i do this?

Answer:How do I find the details of my soundcard?

start/programs/system tools/system depending on your os.johnny.

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I recently bought Toshiba Tecra S2 on Ebay, but I can't find any *official* details about this machine. I already found two problems: seller said CPU is 2.0GHz, it is 1.6 in reality; seller said DVD+-RW is built in, in reality it's CD read/write, DVD only read.
I'm getting more and more suspicious about this whole thing.

Here's link to a model/serial number:

Answer:Tecra S2 - can't find any details


it can be problematic to pick up right info when you buy used notebook because you don?t know the history of this notebook. Maybe it was repaired in the past. Maybe some components are not original and also don?t forget that such notebooks were maybe part of special project.

That means Toshiba has maybe designed several thousand such notebook for big companies as Telekom or some insurance. Mostly such notebooks will be later sold at eBay.

When you just check the info on sticker there is written PM 730/512/60G42/15XT/DCW/LM/W that means inside should be Intel Pentium M 730 MHz/521 MB RAM/ 15? XT display/60 GB HDD with 4200 RPM speed?.

So it is not easy to give you exact info because Tecra S2 was delivered with several different hardware platforms.
I?m afraid you got notebook that was BTO. That means ? build to order.

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Some years ago I bought a motherboard bundle (cpu and ram already installed) but I can't find the name on the board to download from website.
I need to find out what memory I can use because the hard drive has been formmatted and I am installing xp which stops because the ram is faulty.
Is there any other way I can find out what RAM the board can handle.

Answer:How to find motherboard details

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I can not locate any reference to a 4174-FT9, the FT9 is throwing me off.  I need specs on this model?

Answer:Can't find any details on a T420s 4174-FT9

Hello and welcome,
SUPPORT (above) -> Search by Machine Type Model -> "4174-FT9" :

i7-2620M(2.7GHz),8GB RAM,160GB Solid State Drive,14in 1600x900 LCD,1GB Nvidia N12P-NS2,CDRW/DVDRW,Intel 802.11agn wireless,WWAN option,Bluetooth,1Gb Ethernet,UltraNav,Secure Chip,Fingerprint reader,6c Li-Ion,Win7 Pro 64
Does that help?

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Eg: if i copied a data in my computer. I want to know about the copied data . Just like , when it is copied from other computer and when it is downloaded from the internet. and also what type of storage devices used to hold the data.

Answer:how to find the details of some copied items

NTFS file systems have some of that data but for all of that you'd need some third party application.1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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HiI wonder if anyone can help. When I use WMP10 and I play or rip from a cd, the details of the cd come up in the window (artist album etc), however, if I change the cd to another one, the previous cd details are still stored in the window. It will play the new tracks but not automatically bring up the details of the cd. It will if I shut down the player between each cd thoughCan anyone help with the setting I should be using etcMany ThanksBoo

Answer:WMP 10 wont find cd details automatically

Sorrydidn't know if this just kinda dissappeared without anyone seeing or whether it just couldn't be answered, so I updated it to see if anyone could help but just did not see it when I first posted?ThanksBoo

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Ok Techies, I need some real help on this one....

Older Gateway P3 500mhz last week was working fine...
I don't know the exact details it is my mom's PC and I am giving it a whirl at it... Was working fine then one day she says everytime she boots after bios black screen says"no OS found"

So I pick up thePC and bios won't and can't find a Hard drive.
Maybe bad drive, I remove and replace it with a good one w/ OS already installed.. NO OS found..
I insert Windows Xp disc in CD rom and it loads drivers and then begin to install, next "windows can't continue no HD detected.

Back to bios check Periph.. no primary (none)
secondary shows (cd rom)

I try swapping out

Hard drives..
New ribbon cable...
Switch IDE spots on mobo...
Try to run HD & CD on same line set one for slave.. (didn't work)
Try hooking up HD and remove CD
Bios still shows None for primary and secondary...

Bios recognizes CD roms... but won't detect any HD's...

I try to reset Bios (nvidia) w/ jumper... still same
Removed battery cleaned contacts ... still won't find HD
Ok I'm at wits end .. can't think of anything else to try...

Beg and plead anyone w/ ideas feel free to post...

Truly appreciate any help and suggestions

Answer:Bios/PC can't find HD details inside

Have you tried a different power connector on the hard drive? Also try entering the hard drive parameters manually in the BIOS.

Good luck.


On a side note, it is possible that the CMOS battery is dead. On some older machines if the battery goes the BIOS won't detect the hard drive.

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Greetings,I have discovered the Windows Task Manager and curiously would like to know more about the entries found there.Is there a concise source of information to get details on individual entries there as I have also found out that these are pertinent to computer functions, etc.but have searched Windows Help with no results, I have gone to the internet and searched for example, the image name under processes in Windows Task Manager, . . .hcpcsvcd.exe, and have minimal non discript information.Jp

Answer:Where can I find details about Task Manage ?

Here's one good source of info on processes:  If you don't find what you're looking for there, you'll just have to search for other sources.  hcpcsvcd.exe is not listed there and I believe this is probably an indication that it's very unusual.  And, indeed, a Google search on hcpcsvcd.exe yields very little.  Have you done a full hard drive scan for viruses recently?  

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I've tried three times now to upgrade Win 7 Pro to Win 10 Pro, but each attempt has failed with no error code or other details indicating the problem. It just says something like "Upgrade Failed" or "Install Failed" -- and that's all! No indication whatsoever of what went wrong!

With the cut-off day for free upgrades coming in 5 hours, I need to finish this ASAP. But how can I when I have no idea what went wrong? Is there someplace I can look for the details of the failure?

Please help! Thanks!

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I've tried three times now to upgrade Win 7 Pro to Win 10 Pro, but each attempt has failed with no error code or other details indicating the problem. It just says something like "Upgrade Failed" or "Install Failed" -- and that's all! No indication whatsoever of what went wrong!

With the cut-off day for free upgrades coming in 5 hours, I need to finish this ASAP. But how can I when I have no idea what went wrong? Is there someplace I can look for the details of the failure?

Please help! Thanks!

Answer:Where to find Win 10 Upgrade Failure Details?

Thenin said:

I've tried three times now to upgrade Win 7 Pro to Win 10 Pro, but each attempt has failed with no error code or other details indicating the problem. It just says something like "Upgrade Failed" or "Install Failed" -- and that's all! No indication whatsoever of what went wrong!

With the cut-off day for free upgrades coming in 5 hours, I need to finish this ASAP. But how can I when I have no idea what went wrong? Is there someplace I can look for the details of the failure?

Please help! Thanks!

Hi Thenin and welcome to Tenforums.

Probably the best thing to do right now, is download what you need, and throw in an empty drive, disconnect all other drives, and clean install W10, then use your W7 key to activate it once you get to the desktop. Also, skip checking for updates at the beginning of the install, because the servers are being hammered now, and you'll just sit there idle, while nothing happens.

If you must review the failure log, it can be found at

You'll need to show hidden system files to find it, and you'll need to copy it to someplace else in order to open it.

7:45 to go. No time to lose.

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Answer:Where can I find more details about Lumia Electric Ultramarine?

You could always try using a search engine....

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I lost my windows phone 8.1 on 1st Nov, 2017. i tried to see 'last seen' using 'Find My Phone' option in Microsoft account.
it shows the date time & location. but i have some questions on that. Please clarify.
1) When the last seen will be updated into 'Find My Phone'?
2) Is 'Last seen' Date time based on the local time or UTC or server time?
3) If the 'last seen' date time is localized, is the location accurate? because i was not in the location, what 'last seen' shown.
4) Any other options to track the phone even the phone was disassembled?

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Simple query: where can I find details of what improvements / issues this bios update addresses?
(I'm particularly interested in anything that addresses the anomalies in power management e.g. screen not showing after recovering from hibernation...)
many thanks

Answer:Tecra M5 Bios Update 1.7: where can I find details?

Hello David

Unfortunately I must disappoint you and say that you will not be able to find this document. But it is possible that this issue is fixed with new BIOS update. Be careful with BIOS updates and read ?BIOS update description? before processing.

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I'm in need of a new video card! I really don't know anything about computer hardware, so you'll have to help me out.

I am a gamer, and my video card sucks (I have a GeForce4 440), and I can't play any new games such as Battlefield 2. Even older games such as Battlefield 1942 and America's Army quit in the middle of gameplay all the time.

I have been making money recently, and can now afford a very good video card. I am willing to spend $200 - $325 for a video card. My computer is good enough for a good card (at least I think it is).

I have an Asus A7V8X-X motherboard with 512 MB ram. My CPU processor is AMD XP 2500 OEM (just as good as the pentium 4.)

I was thinking about getting the famous Geforce 7800. Is this a good idea? Will I need more ram? Will it fit into my case (ATX XP400)? Also, what are all these different types I'm seeing (7800GS, 7800GT, 7800GTX)? What are the differences?


Answer:Please Help Me Find A Good Video Card - Details Included

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Windows Update won't initiate. I've tried to start the process from the system processes toolkit but it's absent. It's also absent from the registry under its typical file-tree. Plz send help.
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:10-06-2016
Ran by Peter (administrator) on PETER2-PC (11-06-2016 19:35:27)
Running from C:\Users\Peter\Downloads
Loaded Profiles: Peter (Available Profiles: Peter)
Platform: Windows 7 Home Premium Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool:
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe
(Microsoft Corporation) C:\Program Files\Microsoft Security Client\MsMpEng.exe
(IDT, Inc.) C:\Program Files\IDT\WDM\stacsv64.exe
(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Intel® Corporation) C:\Program Files\Intel\WiFi\bin\EvtEng.ex... Read more

Answer:Malware? Find out more about free software from (null). Click here for details.

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Press the windows key + r on your keyboard at the same time. This will open the RUN BOX.Type Notepad and and click the OK key.Please copy the entire contents of the code box below to the a new file. start

(BitTorrent Inc.) C:\Users\Peter\AppData\Roaming\uTorrent\updates\3.4.7_42330\utorrentie.exe
(BitTorrent Inc.) C:\Users\Peter\AppData\Roaming\uTorrent\updates\3.4.7_42330\utorrentie.exe
CHR HKLM\SOFTWARE\Policies\Google: Restriction <======= ATTENTION
FF Plugin: -> disabled [No File]
FF Plugin-x32: -> disabled [No File]
CHR Plugin: (Widevine Content Decryption Module) - C:\Users\Peter\AppData\Local\Google\Chrome\User Data\WidevineCDM\\_platform_specific\win_x86\widevinecdmadapter.dll => No File
CHR Plugin: (Native Client) - C:\Program Files (x86)\Google\Chrome\Application\50.0.2661.102\ppGoogleNaClPluginChrome.dll => No File
CHR Plugin: (Chrome PDF Viewer) - C:\Program Files (x86)\Google\Chrome\Application\50.0.2661.102\pdf.dll => No File
CHR Plugin: (Java Platform SE 7 U15) - C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll => No File
CHR Plugin: (WildTangent Games App V2 Presence Detector) - C:\Program Files ... Read more

0 more replies
Relevance 49.2%

Hi All,
Having rebiult my A30, with your help, I am looking to install a wireless card. The User's manual says," Mini-PCI card". But doesn't specify size (yet some suppliers seem to have different sizes for mini-PCI). Also, in reading existing threads, they seem to suggest keep an eye out for 'N' standard (coming soon).

Can you describe key points I need to look for when buying this wireless card for this laptop, please?

Gratefully, Robin

Answer:Satelite A30 (PSA30E - 1896C-EN) which wireless card

Hello Robin

If your notebook is WLAN ready WLAN card N will not work because you don't have right antenna inside.
It is old notebook model and it is possible to find info about original and compatible WLAN antenna.
According the notebook specification you can use WLAN card with part number PA3212U-1MPC.


3 more replies
Relevance 49.2%

Hi all,
I want to find my PC full detail hardware spec but I don't want to use 3rd party program.
I only know the ?Device manage? but it is just a brief description. I want to find more detailed spec.
Such as RAM stick?s vendor, frequency ?ect.
Do I get this with win 7 built-inprogram? If someone know how to do, please tell me.
Thanks in advance.

BTW, do I also find my NB?s BIOS and EC (embedded controller ) version in Win7 without entering BIOS utility?Is this possible?

Answer:How to find my PC full details hardware spec. with WIN7 built-in progr

Check this, it should help you.
How to - System Specs

4 more replies
Relevance 48.79%

I've just purchased the above laptop secondhand. I
've searched for information on this model but can't seem to find any information for model PSL25E 00800CEN.

Can anyone assist or give me the nearest equivalent model?



Answer:Satellite Pro L20 PSL25E - Need details

Hey buddy

I have put this model number in google and google says, it?s a Satellite Pro L20 notebook.
Are you happy now??? :)

2 more replies
Relevance 48.79%

I red all the docs at the Toshiba website but I can't find the model of the hard drive I have in my T130-15T notebook. I can't at the moment reach the notebook, is there any website where I can find my hard drive model? Toshiba websites only say 5400 rpm and 500 Gb, but no information about the model. Any tips?

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Relevance 48.38%

Actually, I'd given my S-pro for repairment, n when I get that back the HDD was damaged & that HDD was of Hitachi. I doubt that, this is not the one I'd been using ... I searched through the website but I couldn't find any solution to this problem !!

S2450-401 SL

Model # PS245E-03FPY-SL
Serial # 33764917G

Answer:How can I get the parts details of my Satellite Pro 2450-401?


What solution are you looking for???
Contact the guys who repaired the notebook and explain the whole situation!
In my opinion they should clear this!

By the way; in my knowledge Toshiba notebooks are delivered with different HDD?s.
It?s also possible that the same notebook series use different HDD?s

1 more replies
Relevance 48.38%

I have Satellite A200 1N7 with 2x512MB RAM. My maximum resolution of RAM memory is 2 MB now. I can to change 1x512MB per 1x 2MB. I can to install new bios upgrade (2.10 WIN from day 19.02.2008). Is it possible?

Answer:Satellite A200 - particular details about BIOS 2.10 WIN

I am afraid you have made your posting pretty complicated. If I understand you right you use 1 GB RAM at the moment but want to upgrade it to 2 GB. Am I right about that?

About BIOS update I can say follow: you can make BIOS update anytime you want but if system runs well leave is at it is.

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Relevance 48.38%


While searching to buy a new notebook, I was offered the Satellite A100-237. This laptop is T2400/80GB/512MB with 15.4" screen and ATI x1600 video.

I searched in Toshiba Europe web site but couldn't find any trace for this model. Only when I searched Google I found that this model is sold in South Africa.

My questions are:
- What is the similar model sold in Europe?
- Is this model a new one or going to be discontinued?
- Is this model Vista compatible?
- Is this model Merom (Core duo 2)compatible? I know that other manufacturers offer instructions and BIOS update to upgrade Yonah to Merom.
I couldn't find such information on Toshiba web site.

Your help is much appreciated.

Answer:Satellite A100-237: Need some informations and details

This model is also sold in Europe (or at least in Central/South-Eastern Europe).
It's a new model - April or May 2006, I believe.
It has a "Vista capable" sticker on it, so I assume it can run Vista.
In principle the Intel 945 chipset can support the Core 2 Duo with a simple BIOS update. The question is if the notebook manufacturers will provide that new BIOS.

The build quality is pretty good, the only weak point in my opinion is that it comes with just 512MB. 1GB of RAM would have been a much better companion to the T2400 and X1600.

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Relevance 48.38%

My bios udated yesterday
On the first try the system locked up with the very helpful message "do not disconnect or turn off the computer" I couldnt if I wanted as nothing was working. After an hour I took a chance and held down the power button until it turned off. I re-started the laptop and eventually the bios update message appeared again - this time it installed without any problems.
Does anyone know what issues/bugs have been fixed or if any new features introduced? Its just nice to know.

I am glad to see that the laptop still gets some support - even if we dont really know what it is!

It would be great to get a touchpad driver update that enabled the adjustment of touchpad sensitivity and disable the touchpad click - I prefer to use the two "mouse" clickers underneath the touchpad.

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Relevance 48.38%


I want to buy a Toshiba Satellite P100-106 but i need to know a technical detail which isn't specified in the online product description, product manual nor the retail salesmen that I've talked to know.

Being a large-ish 17" notebook, does it have a room for a second 2.5" hard drive?


Answer:Satellite P100-106: Would like to know some technical details


> does it have a room for a second 2.5" hard drive
Did you mean a select bay??? No, select-Bay is not available

> i need to know a technical detail which isn't specified in the online product description
I?m not 100% sure what you want to know about this notebook and therefore I will list some features:
It supports Intel Core 2 Duo (Merom)T7400 2.16GhZ CPU
You can upgrade the memory to max 4GB.
The notebook was delivered with 1GB mem module, nVIDIA GeForce FX Go7600 256MB graphic card, WLan 802.11a/b/g and BT.

But all the info?s are mentioned in the user manual? There you can find all necessary informations.

1 more replies
Relevance 47.97%

I've got a used Toshiba Satellite S35DVD Notebook from a friend.

Unfortunately I have no infromation about this notebook and there's also no information on the web available.
The Toshiba Support sites also don't knwo this kind of notebook.

Anybody out there who can give me some information, links for w2k drivers, tech specs, ...

Most interesting for me is the max supported ram size for upgrade.


Answer:Need details about Satellite S35DVD and memory upgrade

Are you sure that this is a Satellite S35DVD?

Check the labels at the bottom of the unit. There should be a model number or series number. This would be interesting?

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Relevance 47.97%

Motherboard needed as video is no good Model No PSLB0A-08H022.

Because of price I have been looking at second hand machines with broken screens as donor. If they could do that maybe they could exchange their broken screens. The sellers are not tech savvy enough to find a part number on the motherboard.

There are so many different models in the L300 series. Specifications are hard to find on these discontinued models. I downloaded 2 specifications sheets from Toshiba site and when I opened the PDF there was no information.

Currently I have a possible candidate PSLB0A-08E022 but I am unsure. I don't know whether these have motherboard in common, do they? I just can not come up with the information I want.

Anyone know the differences in motherboards for the different models?
Any guidelines that I may use to get a correct motherboard to go with the rest of the hardware (remembering I am only going to get the model number to go by and not the actual motherboard part number).

Message was edited by: stevethegil

Answer:Details about motherboards for Satellite L300 needed


Satellite L300/H02 model belongs to the PSLB0A series.
The motherboards which are built in the L300 model which are part of the PSLB0A (released in Australian) or PSLB0E (released in Europe) should be compatible with your Satellite L300/H02 unit!

5 more replies
Relevance 47.97%

Hello everyone,

Can someone tell me what is the make and model of the 256GB SSD disk in the Satellite S50-B-15E laptop Toshiba ships with? The product information is pretty good except the SSD which is a shame...

I know the SSD itself will definitely be better than a HDD but I still would like to know what Toshiba puts into this model. Is it 3Gb or 6Gb SSD model?

What make is the SSD: Toshiba Q or anything else?
I own a couple of SSDs in my PCs which are great but I like to know what I buy.


Answer:Satellite S50-B-15E - Details of 256GB SSD drive needed

As far as I know the Satellite S50-B-15E was equipped with a 256GB M-SATA SSD drive.
The notebook was equipped with the Mobile Intel HM86 Express Chipset and this chipset supports 4 ports with an SATA 6Gbit performance.

Unfortunately I did not find any further details about the mSATA SSD drive but I guess if the chipset supports 6Gbit, the SSD drive should be able to support this speed too.

Nevertheless, if you found some more details about the SSD drive, an feedback would be appreciated

1 more replies
Relevance 47.97%

I have got a Toshiba L500 13W laptop which originally came with windows Vista.
I already installed Windows 7 ultimate 32-bit, but i don't like either Vista or 7, becausa of that new taskbar interface.
So i was thinking to install windows xp on it.

Toshiba offers the drivers, but i already had problems installing xp on a Vista designed desktop.
I had to make a special CD with the SATA drivers, which toshiba doesn't offer for this laptop.

So i wanted to know if somone of you people have already installed xp on this laptop model.
If you had any problems, what drivers did you use and if the original factory disc worked.

thank you for reading ,

please reply!!!

Answer:Re: Satellite L500-13W - Windows XP installation - need details

Hi mate

First of all you can install Windows XP on this notebook without the installation of SATA drivers too.
In BIOS you have to set the SATA controller mode to compatible (instead of AHCI).
This will simulate an IDE HDD controller and this does not need any SATA drivers.

Of course it?s advisable to install the SATA drivers because of the HDD performance but Win XP will run in compatible mode too.

The notebook L500-13W belongs to PSLJ3E series.
You should choose this series for driver download.

You can download the drivers from Toshiba European driver page.

The Intel Storage Manager contains the SATA drivers?

6 more replies
Relevance 47.15%

Hi all. I accidentally 'cleaned' my drive with DISKPART as I was trying to fix boot issues.

I'm using 'TestDisk 7.1' to recover the partitions and everything seems ok so far, but I need the original partition characteristics to assign.

Options are *=Primary Bootable P=Primary L=Logical & E=Extended.

Portions are:
NTFS "System" 1024 MB
FAT32 "" 100 MB
NTFS "" 128 MB
NTFS "TI10684500B" 456.20 GB
NTFS "Recovery" 8.33 GB

Any help would be much appreciated!

Also any advice/feedback on 'TestDisk 7.1' or suggestions for other software (preferably free). I've tried 'MiniPartitionTool' and it seemed to do a great job of finding the deleted partitions too, but they want 40 bucks!!! to recover!

More replies
Relevance 46.33%

I have had a wired network in my house for 11 years. Every time I redo a system some computers can see others but not everyone can see everyone. I define "see" as going to My Network Places. All are on the same workgroup. All are using Microsoft Security Essentials. This has been a recurrent problem. Networking is not my Forte.

Any help appreciated

Answer:computer A can see B, but B cannnot see A

6 more replies
Relevance 46.33%

I discovered that when I execute a .NET program, I get an message that the program stopped working. The details give "APPCRASH". I downloaded some .NET test programs and these also will not execute. It is the same for .NET2.0 as for .NET3.5. As with my previous OS WinXP I just had the idea to uninstall and install .NET. In the list of installed programs I found .NET3.5 and .NET2.0 and uninstalled them*.

After that I downloaded .NET2.0 and started the installation. I got an message that I need to "Turn windows features on or off". What? I looked on the internet and found that .NET3.5 and .NET2.0 are a part of Windows 7 and you cannot install them. I found the .NET3.5 entry in the Windows features and put a check mark to all the options. An installation started but after a while I got an error.

I looked on the internet and did an check of the system files with "sfc /scannow" command. It found files and repaired them. I also found an cleanup tool for .NET for Windows 7, and run it successfully.

But I cannot execute any .NET program. I cannot install .NET so what can I do?

*After learning that .NET is a part of Windows 7, I realized that this could not be possible. But I saw those entrys is the installed program list with my one eyes and uninstalled them and I got a message that the installation was successful. Maybe you just ignore this story, but I tell it to let know exactly what happened.

Answer:Cannnot run .NET programs

Do a Windows Update.

2 more replies
Relevance 46.33%

did a bunch of scans and cant get rid of this crap. i did virus scans and i got this:      C:\RECYCLER\S-1-5-21-1808560551-582679745-3550151506-1009\>setup.exe (Win32.Alcan.C worm)      C:\RECYCLER\S-1-5-21-92293205-724865188-1590635369-1009\>setup.exe (Win32.Alcan.A worm)it says its deleted but its not cuz when i restart its back.

Answer:cannnot get rid of this crap!

steve t..... Make sure that you have you folder options set to show hidden files ..........You should then be able to rescan and hopefully remove the pests .....dl65  

4 more replies
Relevance 46.33%

cannnot connect to OS ...sparatically my computer will read in dos, " cannot connect to OS" only thing currenly that seems to get it running again, is powering off, and back on. Does not happen every time we power on, but is getting frustrating.....please help ......Windows ME ...amd athlon 128mb, .............please help

Answer:cannnot connect to OS .....Please help

Might want to run a through scandisk on that drive and make sure of its integrity. That?s the only thing I can think of that would sporadically cause that sort of thing.

1 more replies
Relevance 45.92%

I have filled in the wrong details setting up my internet details, can I clear and start again

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Relevance 45.92%

I cannot log in to Outlook from my desktop. It just keeps processing but does not connect.Please advise. I can get in through Notifications however.Thanks,

Answer:I cannnot log in to Outlook from my desktop

Hi, Welcome to HP Support Forum. Which Outlook are you talking about ? Do you use Microsoft account to logon ? Please try the following guide: Note: Outlook is not a product from HP. Regards.

1 more replies
Relevance 45.92%

Whiskey Tango Foxtrot? All the problems I am having, now this!
FF will not load, error msg:
"The address wasn?t understood
Firefox doesn?t know how to open this address, because one of the following protocols (place) isn?t associated with any program or is not allowed in this context.
You might need to install other software to open this address"

I deleted and reloaded FF after getting this message, once in 32 bit, then in 64 when 32 displayed that message.
I used Mozilla's download from their site
OP is Win 7

Answer:Cannnot Load Firefox

Best to stick with Firefox 32 bit (ie the standard installation) as 64bit versions are very new and still subject to some issues.
My suggestion would be to uninstall Firefox again, but this time, restart your system and then search for a remaining Mozilla Firefox folder in program files (not anywhere else) and if there delete it. Restart system again and do a new install from a fresh set up file.
None of the above will delete your profile.

1 more replies
Relevance 45.92%

Good morning everyone,

I've got a question.
I got a toshiba Tecra a11-127 notebook here with a problem.
Sometimes I cant boot up the laptop and ill need to take the battery out, wait a moment and put it in again and it will boot up again like it should.
Any ideas how this can happen?

So i need to take the battery out and put it in again before it will startup..


Answer:Sometimes I cannnot boot my Tecra A11-127


It?s not easy to say why this happens? I had such issue in the past? but only one time?
I updated the BIOS and since then the issue didn?t appear?
But I?m not quite sure if this was related to the BIOS?

However, you could try to update the BIOS (if newer version is available)?
Display driver update might be helpful too especially if the display screen turns black while booting up the unit?


2 more replies
Relevance 45.92%

My computer is hardwired to the internet but suddenly no data comes through & it won't go online. I tried my wireless connection and it did connect but still will not access the Internet. I had been able to connect before this. I made no changes to the hardware or to the software. The machine in question runs XP Professional latest version.

Any suggestions?

Answer:Cannnot access internet

I'll move this to Networking Support.

In the mean time..

Go Start > Run > Type in cmd > Press Enter. Once the command prompt opens, type in ipconfig /all and press enter. Please post the results.

2 more replies
Relevance 45.51%

How can I re-associate .mp4 files with video details displaying in the Details Pane? After installing the K-lite codecs pack, my mp4's all began displaying in the details pane as audio files (Album, Artist etc) and no longer displays the important video default details (size, frame height, bitrate etc). I assume it was because of incorrectly associating file types when installing the codecs (even though wmv's, avi's are still correct), so I uninstalled the codecs but the Details categories remain for typical audio files. I've exhausted The Google and I'm stumped... any help? (Win7, 32-bit with VLC as my default player) Thanks!

Answer:Details Pane associating mp4 video files with audio details

Have you tried resetting your Folder Templates?

Folder Template - Default

5 more replies
Relevance 45.1%

Hello All,I am currently ahving a problem with my file access.  I click on  my desktop icons for a specific file and my computer locks up.  When I click on the icons for my programs it's fine.  the only way to acess the files is by opening it up with the specific program used to writ it.Also the only way to unlock teh computer without turning it off is to go into task manager and ending aprocess called drwtsn32.exe.Does anyone know what might be causing this and how I can remedy it?Thanks for time and consideration.    

Answer:cannnot access files through their icon

dragon:The drwtsn32 executable is the Dr. Watson utility, which Microsoft describes thusly:"Dr. Watson detects information about system and program failures and records the information in a log file. In the event of a program error, Dr. Watson starts automatically. ...To open Dr. Watson, click Start, and then click Run. In the Open box, type drwtsn32. Dr. Watson cannot prevent errors from occurring, but the information recorded in the log file can be used by technical support personnel to diagnose the problem. For information about using Dr. Watson, click Help in Dr. Watson."Once you enable it, the only way to disable it is to edit the registry:;en-us;188296CAUTION: If you edit the registry incorrectly, you may be unable to start Windows until you reinstall the operating system.

1 more replies
Relevance 45.1%

I have recently purchased a learning software that requires windows 10. I am unable to install the older version since the windows security stops me saying that the software is not allowed. 
How can I fix this? 

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Relevance 45.1%

HelloLast week, suddenly, I was not able to send email and surfinng the net became a problem.My wife and I share the same router but she is not having any problems.I am rather a newbie and hope their may be a simple reason for this?Thank you for any insights.Richard

Answer:Cannnot send email or surf the net

Give some more information:Operating system (xp/vista etc)Programs used for internetType of RouterType of connection (wireless / wired)Internet providerEmail clientThese will help with diagnosis

6 more replies
Relevance 45.1%

I have recently switched from win98 to xp pro. Now when I surf the internet with IE6 and hit my back button, most pages will not show what I had previosly clicked on. Before, the previously viewed link would either be color highlighted or outlined with a line. Some are still colored. But most are not. This can be very aggravating when trying to go down a list of links on main page and eveytime you come back you cant remember what you clicked on last. Which causes double viewing many times. Any help would be appreciated. Thanks

Answer:Cannnot view previous click

First, web sites can override your settings as far as changing the color of links visited. If that's the case on any or all of the pages, there's not a whole lot you can do.

Second, in Internet Explorer, go to Tools>Internet Options>General tab>Settings button and if something other than "Automatically" or "Every visit," check "Automatically," click OK and OK to save the change. See if that solves the problem.

If it doesn't, go back and check "Every visit," OK and OK then see if that works.

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Relevance 45.1%

After performing a disk clean up I noticed that I cannot open up email attachments. I don't know if that had anything to do with it..the notice bar still shows up at the bottom but no longer gives me the option to save, or, I don't get the bar. This also seems to occur when I am on websites and cannot open up something on there.

Thanks for any help!

Answer:Cannnot open email attachments

Hello lauref & welcome to TSF

Disk Cleanup has nothing to do with it for sure.
Do you use an e-mail client or is it webmail?
What websites are you talking about & what are you trying to open?

9 more replies
Relevance 45.1%

Don't know what the heck I did bsides trying to do some microsoft reccommended updates and then though that caused the problems that I am unable to open IE so I went back and unistalled the hot fixes and oh boy. I am presently using Netscape to send this bcasue my IE keeps giving stop error:0x00000050
My OS is windows 2000 professional (Nope I cannot find CD)
I get the blue screen of death when I try to open IE now...othere than the above it gives me address: BC975398 [email protected] BC973000,Date Stamp 38439964-ATi 2draa.dll.
I have also tried to reinstall IE 6 from Microsoft its tells me cannot install because a version is already on system...what have I done , somewhere along the line I also deleted the E icons from desktop, toolbar, etc...thinkin it will reload once I re install. Now I am no computer genius here only understand laymens terms..Can u please help?

Answer:STOP error cannnot load IE 6

Go to Add/Remove Programs and scroll down to Internet Explorer. Then click Add/Remove, and click the radio button that says "Repair Internet Explorer". If that doesnt work, repeat the above steps, but now choose "Reinstall Internet Explorer".

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Relevance 45.1%

I am visitnig my parents for a week and noticed that my mother's computer was behaving strangly.  Pages crash, pages freeze, and very slow to operate overall.  I tried to download a few programs to help correct it but found that I cannot download ANY programs!  I cannot download anything- I cannot even update Internet Explorer. 
I will only be here for a little over a week and then.  Can someone get us started in the right direction for a fix?  It would be greatly appreciated!
Many thanks,

Answer:Please Help Cannnot Install Any Programs Online

Hello to BleepingComputer. 
By "cannot download ANY programs" do you mean the download won't start or it shows an error message or something else? Does she have an anti-virus? Has it been scanned for malware recently? 

6 more replies
Relevance 45.1%

First noticed that I could not open my Hotmail or Yahoo mail. I get the message that IE has exp. a prob... and must close. When I go to Microsoft help pages, I get the same message when I try to submit problem. Even in my search bars I can't use the terms "Micrsosoft" or "Internet" without getting this message. I am running Windows XP Professional with IE 7.

Answer:I cannnot access any MicroSoft Help Pages

What search bars do you have integrated with IE?  They, or some other plug-in, may be the source of the problem. Try this: Control Panel -> Internet Properties -> Programs Tab -> Manage add-ons -> Disable "Add-ons that have been used by Internet Explorer"

14 more replies
Relevance 45.1%

I've been working on badly infected machine for some time. I'm down to a ClickSpring variant that will not go away. It is located in C:\Windows\??crosoft\?ttrib.exe. I have followed tutorials posted on this site as closely as possible. Here is what I have done so far:

Installed/Ran Ad-Aware2008 with most recent definitions and removed several infestations.
Installed/Ran SuperAntiSpyware with most recent definitions using the options listed in previous tutorials and removed hundreds of infected files.
Installed/Ran Free AVG 7.5 with most recent definitions and removed hundreds of infected files.
Installed CClean according to options posted in previous tutorials.
I ran HiJack this according to instructions.
I've tried manually deleting the offending directory through the command line with no success.
After several scans/removals using the above software, I continue to be notified of the Clickspring related ?ttrib.exe in the above path. Web searches have uncovered similar infestations, but they have been located in Windows\System32\??crosoft rather than the Windows\??crosoft path.
I've ran out of ideas.
I'm attaching a HiJackThis log in hopes someone here could help.
Thank you in advance for any assistance that may be provided.

Answer:Cannnot remove ClickSpring variant

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.
If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.


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Relevance 45.1%

First timer and a complete novice when it comes to computers so please pardon me if this sounds stupid.

I am running windows XP, Internet Explorer 7. I can no longer access the most common of web sites eg:, nascar. com etc. I get a page cannot be found, diagnose connection problem...the usual But I can access yahoo, msnbc, and most other websites most of time. But its very slow. I was able to previously access them before with no problem and have noticed the problem for about a month. I even did a restore to a previous date and that didn't work either. Have I done something to really screw up my computer. I hope I made it clear. Thanks in advance for any help.

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Relevance 45.1%

Police Pro invaded me a few days ago-ever since, I can't run most of my applications, constantly get rundll32 errors, the list goes on. I have been working on this for days, Please help me! Thanks in advance.

Answer:HELP! Cannnot install or open any programs

Welcome to BCCan you run any scan tools such as Mbam?The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully.... Read more

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I may have posted this in the wrong forum at first and I deeply apologize if this is a repeat. First timer and a complete novice when it comes to computers so please pardon me if this sounds stupid.

I am running windows XP, Internet Explorer 7. I can no longer access the most common of web sites eg:, nascar. com etc. I get a page cannot be found, diagnose connection problem...the usual But I can access yahoo, msnbc, and most other websites most of time. But its very slow. I was able to previously access them before with no problem and have noticed the problem for about a month. I even did a restore to a previous date and that didn't work either. Have I done something to really screw up my computer. I hope I made it clear. Thanks in advance for any help.

Answer:Cannnot Access Some Websites!!! Newbie

Please Please Help!!

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the laptop is a Dell Inspiron 15–5559. The white LED blinks 4 times then the orange blinks twice.
Sometimes it works, but after the first time it started up it barely ever works.
I tried starting it with the battery, without it, with the cord, and without that.
What’s going on, and how can I fix it?

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For Windows 7, is there a list of the 'Details' available in the Windows Explorer folder view called 'Details' which has an explanation for each of them? Most of them are simple but some leave me scratching my head.

Answer:explanation of 'Details' in Windows Explorer 'Details' view

The "Details" which are available are those you see when a list of files is in "Details" view (as opposed to "Icons" or "Tiles" views.In "Details" view, depending on which column categories you have enabled, you are shown such things as filesize, file-date, filetype etc. If you then right-click any column header, you can choose to hide or show more information columns.I can't see how any of that can leave you scratching your head as it's no different to previous versions of Windows in that respect.

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I need a little help with something that seems simple. I am using Windows 7 Enterprise 64-bit. I have changed the columns in Details view in a folder. However Windows is not populating those columns, so what am I missing? This holds true on both my network drives and my local drives, so I checked my indexing options and they are set to index my local drives, so I assumed that should have at least worked. Any help would be very much appreciated.

Answer:Windows 7 Details View not showing details/data

Welcome to Seven Forums JLH1. Try this:

Right click an empty area in that folder> Sort by> More

Scroll down the list and make sure the categories you want are checked> OK

A Guy

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I got the antivirus soft virus got rid of that well i thought i did then security tool poped up weeks later got rid of that i though ever since i wuld log into my computer and the malware protection would be turned off and i cannot update windows, cannot get to security center without going to control pannel because i now need to set an association to runndel32 or whatever in my set assosiations in control panel. the majority of the shortcuts on my desktop or just like white blank papers and i cannot update anything i tried downloading avg 9.0 which would fix the problem possibly but it says i am not connected to the internet when i oviously am and without proxy. also malware bytes wont update occasinaly it will take me to a site while im online and do the anti virus virus stuff but on the site where it doesnt affect my computer.

Answer:Rundll32/ cannnot update anything takes me to alt websites

Hello,Please see the latest response to your topic here: avoid confusion, I am closing this topic.Orange Blossom

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ever since we downloaded the new firefox patch i am unable to gain access to the internet via firefox, internet explorer or msn explorer, yet the internet is connected and is running at its normal speed.

the firefox screen loads but list the potential problems why it cannot find the homepage or any page, such as "are you connected to the internet" or "the server may be busy, please try later" appear every time.

if you have any advice, it would be much appreciated

O/S is XP home

Answer:Internet is connected and running, but i cannnot get onto it using explorers

Hi, welcome to TSF

Whenever you install a new program or update an existing one, you usually need to re-allow it in your firewall settings. If you don't, then the firewall sees it as a potentially dangerous program and blocks it from accessing the internet.

What's the version number of the patch you installed? Is it for Firefox 2 or 3?

Is it only your browsers that aren't working? Can you still send and receive emails?

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I am having this laptop since more than 3 years.. I had update my softwares before from the official website of hp. As my laptop is not connected to internet now I am trying to download them individually and install it manually from hp drivers and download page. The page shows all the drivers for my product after finding it. But i cannot see a download button or a download option to download the drivers. I need to update my drivers but I am unable please help me direct downloading them.

Answer:Cannnot download drivers through the official driver and dow...

Hi, If you're not seeing the Download button, another option would be to click the Details box and then click on the link next to File name: Regards, DP-K

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Hi all.

I'm a computer tech, and generally can figure out how to fix something myself, (Google rocks!).

But I was recently given a Kingston SSDNOW 64GB drive, and decided to install it in my 12 month old Tecra M10. 4 weeks ago I had a full head of hair, now I am completely bald.

The drive is recognised in BIOS, but as soon as I try to install Windows on it, I get nothing. I tried the XP recovery DVD, The Vista recovery DVD, the "free" upgrade Windows 7 recovery DVD, as well as a Vista & Windows 7 retail DVD. I cannot get the drive to be recognised to install Windows.

I can image copy the existing drive, but it starts booting and blue screens. Normally I would think RAID or Hard Disk Controller driver, but Kingston assures me there is no requirement for one, (and a standard SATA drive doesn't require one, I tried).

I checked and installed the latest BIOS for the laptop. There IS no firmware update available for the SSD drive. So I'm left with a laptop that's still using a slow, (relatively), hard disk, and a very pretty silver rectangular paperweight.

Can anyone think of anything I missed. Can anyone working for Toshiba tell me if there will be a BIOS update to fix this, (I searches the forum and found numerous people struggling to get SSD drives working in Toshiba laptops)?

The sad thing is that the old other laptop I got for my son accepts the drive and works fine!
I'd much rather buy Toshiba, but I want SSD technology sooner rather th... Read more

Answer:Tecra M10 Cannnot install OS using Kingston SSD drive

> Normally I would think RAID or Hard Disk Controller driver, but Kingston assures me there is no requirement for one, (and a standard SATA drive doesn't require one, I tried).

I think you have misunderstood something? The SSD drive does not need SATA drivers BUT the OS (Win XP, Vista or Win 7) does!!!

The SATA drivers are needed in order to recognize the HDD/SSD in Windows OS.
New notebook generation supports new SATA controllers which require SATA drivers.

On the Toshiba European driver page you can find the Intel Storage Manager

The Intel Storage Manger contains the SATA drivers which are needed in order to install OS.


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Before I could save any web page as an icon to my desktop. Now I cannnot save web page to windows 7 desktop.

Answer:cannnot save web page to windows 7 desktop

What browser are you using?

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device manager says intel ethernet cannot start, but updating driver doesn't help --- says driver up to date (either auto update, install driver downloaded from Lenovo, or using Thinkvantage system update). Simply can't get Ethernet to work! Please advise. Thanks! Win 7 .

Answer:X200 ethernet card just "cannnot start"

which card is it? also, model-type of your x200 would be useful.

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Whenever I try to Re-install windows 7 (From Disc) I get the following error along with it saying this "Windows cannot install required files. Make sure all files required for installation are available and restart in the installation."

This happened every time on the same process (Expanding Files) on installation with multiple disks (Burned via Imageburn at 4X Speed) I tried different images most of which I just found across the internet and I got one from Digitallife recommended from this guide and I got the same results as all the other images I tried, getting stuck at Expanding Files (Around 2 or 3% is where it pops up with the Error).

If it helps how I got to reinstalling Windows is cause whenever I tried to boot up it would just reset once I got to my desktop every time, tried things like safe mode same result so I just ended up Formatting the Drive and attempting to reinstall windows and then I find this error blocking my progress.

Anyways is there a solution to this problem?

Thanks For Reading.

Answer:Cannnot Reinstall Windows 7 Prem. 64 - Error 0X8007045D

Start by wiping the HD first with Diskpart Clean Command.

Unplug all other HD's and peripherals.

Next reset BIOS to defaults, set SATA controller to AHCI to try install.

Try install with only 2gb RAM. Test your RAM - Test with Memtest86+ . Swap RAM sticks.

Next write the ISO to flash stick using Universal USB Installer, set HD first to boot in BIOS and trigger stick using one-time BIOS Boot Menu key - to rule out the installer as cause.

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Please help when my computer starts up I get popups that report Application cannot be executed. The file rundll32.exe is infected. When I try to open Anti-virus, spyware programs they are closed out immediately. Also I'm unable to get online and have to use another computer to download programs like OTL and highjackthisMy computer info is:Operating System   System Model Windows Vista Home Premium Service Pack 2 (build 6002)   TOSHIBA Satellite A135 PSAD0U-05400PSystem Serial Number: 57310851KEnclosure Type: Notebook Processor a   Main Circuit Board b 1.73 gigahertz Intel Core Duo64 kilobyte primary memory cache1024 kilobyte secondary memory cache   Board: TOSHIBA IAKAA 1.00BIOS: TOSHIBA V1.40 04/26/2007 Drives   Memory Modules c,d 118.46 Gigabytes Usable Hard Drive Capacity54.45 Gigabytes Hard Drive Free SpaceTSSTcorp CD/DVDW TS-L632D ATA Device [CD-ROM drive]TOSHIBA MK1237GSX [Hard drive] (120.03 GB) -- drive 0, s/n 574QF3H0S, rev DL130M, SMART Status: Healthy   1526 Megabytes Installed Memory'M1' has 512 MBSlot 'M2' has 1024 MB   Local Drive Volumes      c: (NTFS on drive 0) 118.46 GB 54.45 GB free  Log files I have collectedLogfile of Trend Micro HijackThis v2.0.2Scan saved at 11:37:28 AM, on 7/10/2010Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18928)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Program F... Read more

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Hi,I'm using Windows 7 Professional x64. When I use Windows Explorer to view image files (jpg, png, etc.), I would like to see each image's dimensions listed in the Details Pane (when it's set to view the images as Icons/Thumbnails, rather than Details). However, the only details that show up in the Details Pane are Name, Type, Date Created, Date Modified, and Size. This is the case even though:* I've checked 'Dimensions' in the 'Choose Details' options* The folder is already categorized/optimized for 'Pictures'* Other folders show the other details I want -- i.e., the Details Pane for my 'Videos' folder shows Length, Frame Width, Frame Height, and other details that I've chosenAny suggestions are appreciated. Thanks.

Answer:Need more details in W7 Explorer Details Pane

I think you are asking Windows Explorer to do more than it is intended to do.Try using infranview to view the folder. Get infranview at the link below.

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I purposefully have UAC set so that I sometimes get the "Do you want to allow the following program to make changes to your PC?" popup. Is there any way to tell what requested change is prompting this popup? My response would depend on what's being changed.

I know I can get rid of the popup altogether, but that is absolutely not what I want to do. I want to know when a new program is trying to change things. If it is trying to change the directory, for example, I want to know what it wants to change. If it wants to save its own settings in the directory that's ok. If it wants to change other settings, that may not be ok.

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I am having trouble connecting to the internet while in public places such as a coffeehouse. At home, in hotels and at the airport, I have not run into any problems. However, recently, in three different locations, I have attempted to get online using the available public wifi at coffeehouses. In each case, I was able to connect to the network, however, I was unable to connect to the internet. When I opened the "Network and Sharing Center", the first icon was a computer and was labeled "owner PC", the second icon was another computer and was labled "identifying" and there was a red 'x' on the line that would connect me last icon, an image of the world, which was labled as "internet". In addition, my access was listed as "local access". When I tried to resolve the issue, I got the dreaded "cannot connect to primary DNS" message. I spent an hour and a half testing recommendations from this site and others, to no avail. I also changed my LAN settings to automatically detect. One thing that I did notice is that when I connected to the network at each location, none of them gave me the option to designate the location as home, work or public.

Any ideas on what may be causing me trouble and what I can do to mitigate? I did look at my McAfee settings, but did not want to expose myself too much.

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Pre... Read more

Answer:Using Public WiFi: "Cannnot Connect to Primary DNS"

Try using Google Public DNS.

Or, OpenDNS.

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Intermittently IE 7 gives me "cannot display webpage" (not 404 Can't find) for Google which is my home page. By intermittently I mean I get that result hours on end, then an attempt will be successful. Then OK for a long time and suddenly unavailable again.

What have I tried? Clearing temp files, history and cookies, checking to make sure it's a trusted site, changing the IE security settings. resetting home page, rebooting, deactivating Norton firewall and anti-malware, completely removing Norton, inputting URL manually, accessing Google through other routes such as an MSN search for Google. None of these seem to trigger either the onset or the cessation of the condition.

This doesn't seem to occur with any other websites. It appears to affect any URL with google in it, such as igoogle, google search results, etc. Does not appear to affect google earth.

I also haven't identified any pattern in relation to time of day, what else is running or not, phase of the moon, or my horoscope. I'm wondering if ritual slaughter of small mammals would help. Any wisdom will be appreciated.

Answer:IE: Google URL intermittently gives "cannnot display webpage"

I am wondering if this maybe a DNS issue. Do a NSLOOKUP search for, note the ip addresses, and use the ip # in IE. See if that helps?

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I'm using Windows 7 Professional x64. When I use Windows Explorer to view image files (jpg, png, etc.), I would like to see each image's dimensions listed in the Details Pane (when it's set to view the images as Icons/Thumbnails, rather than Details). However, the only details that show up in the Details Pane are Name, Type, Date Created, Date Modified, and Size. This is the case even though:

* I've checked 'Dimensions' in the 'Choose Details' options
* The folder is already categorized/optimized for 'Pictures'
* Other folders show the other details I want -- i.e., the Details Pane for my 'Videos' folder shows Length, Frame Width, Frame Height, and other details that I've chosen

Any suggestions are appreciated. Thanks.


Answer:Need for details in Details Pane

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I have just purchased a Satellite S50-B-15N which is supposed to have a 8GB SSD and a 1TB Hard Drive.

I can see the 1TB Hard Drive but can't find anything to do with the SSD drive in my computer or in 'Manage Device'.

Anyone got any ideas?

Answer:Cannot find SSD in Satellite S50-B-15N

It seems that Satellite S50-B-15N has been released in UK and according to the Toshiba notebook specification website, the notebook was equipped with the 1TB + 8GB Solid state Hybrid drive (SSHD)

The hybrid drive (also known by the SSHD) is a physical storage device that combines NAND flash solid-state drive (SSD) with hard disk drive (HDD) technology.

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Hi, I recently bought an SSD and I found out that i need a BIOS 1.2 version in order to my computer recognize my disk in Performance mode. The thing is, I can't find version 1.2 anywhere and Toshiba Portugal only gives us the 1.9 to download! Can someone help me find it? I've been looking everywhere and there is no sign of the 1.2 version on the internet.

If anyone needs to know, my computer part number is PSKK6E.

Thank you, joka503

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Hi guys,

I really need all the Toshiba Satellite A50-101 Drivers as I need to re-install Windows and I no longer have my recovery disc. However, on the Drivers Download page here on the website they only offer them from the A100 up...

Can anyone help??? I'm desperate...


Answer:Satellite A50-101 - Where to find the drivers

Hi mate

The A50 is an older notebook series and therefore the drivers have been moved to a Archive area.

You have to choose on Product type: ?Archive? instead of ?notebook?.

Then you should find the Satellite A50.


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Where can I find drivers for a Satellite A60 742?

Answer:Satellite A60-742- Where I can find drivers?


Look on the Toshiba website. There you will find all drivers. => Support & Downloads => Download Drivers


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Is anyone able to inform me what MODEL my laptop is - a Satellite A30-514 ?
I'm wanting to download drivers for the 1st time since buying it in 2003. It doesn't appear that there is such a laptop as I've been unable to find any such name on the Toshiba site.
Any help would be gratefully received.

PF Marconni

Answer:How to find drivers for Satellite A30-514?

The drivers for this older notebook model you can find under ARCHIVE.
Check it out!

If you cannot find them please let me know. I will help you.

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I want download driver for Satellite but I can't find it here.
Please help me thx

Answer:Cannot find drivers for Satellite P10


You cannot find the drivers because you searched not correctly.
The P10 drivers have been moved to the ARCHIVE area on the Toshiba European driver page. I think this was done because the P10 belongs to the older notebook series.

However, as I said, search in archive and you will find it.


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I re-installed windows 8.1 from a disk I have, but I'm having driver problems, namely finding certain driver support on the Toshiba website.

It seem that my laptop isn't listed, or I can't find it in the support section for drivers.

The drivers I'm looking for namely are the motherboard drivers.
I already tried a driver site but my laptop was taking a good few minutes to power off after shutdown so I doubt those were correct. I'll try intel chipset device software and see if that gives me the correct ones.

Rest of drivers I can get simple enough through device manager, but not the chipset drivers, and probably usb 3.0 too.

On a side note, I noticed I don't need to type in the key, which I wrote down using belarc, I assume it's saved to the BIOS and windows auto detects it correct?

Answer:Cannot find Win 8.1 drivers for Satellite C50-A-1DV


According notebook specification your notebook was delivered with preinstalled Windows 8.1 64bit so what you should do is to reinstall original recovery image that contains all necessary drivers.

When you say you have installed Win 8.1 from the disc, what does it mean exactly?
Have you installed your own OS version or original Win8.1 version from created recovery disc?

Anyway, al Win8.1 64bit drivers you can download from Toshiba download page -
There you can find all drivers for your Satellite C50-A-1DV with part number PSCG6E.

Check it out.

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