Computer Support Forum

Satellite A30 recovery stops after 15%

Question: Satellite A30 recovery stops after 15%

I have satellite A30 notebook. When I tried to do a recovery with the Toshiba recovery CD, it started to format my hard disk I think. But when the progress bar arrives at 15% my computer shuts down. No mater how many times I?ve tried it I does the same thing. Now I am blocked and can even enter to windows.
Can any one help?


Relevance 100%
Preferred Solution: Satellite A30 recovery stops after 15%

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Answer: Satellite A30 recovery stops after 15%

Hi Takis,

The most likely cause of this behaviour is a faulty hard drive. When the recovery process reaches the faulty area of the drive platters it will retry several times but will then shut down the notebook.

If you have access to any disk utilities (such as Norton Disk Doctor) you could try a surface scan of your hard drive to check for defective sectors.


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I'm in desperate need of assistance, hope someone can help me here.
On booting up laptop one day I got the dreaded ERROR LOADING OPERATING SYSTEM.

So I bought a recovery disk from the media shop for my laptop.

Now, I've tried all the F8 stuff but this doesn't work for some reason on this laptop.

Anyways, disk arrived and did exactly what it said on the back:
Insert disk and powerdown machine
Press F12 on boot up and select Optical Drive.

Right now when it powers back up, I get the WINDOWS IS LOADING FILES.
Then the MICROSOFT CORPORATION (with the bar above it), once this goes on a few seconds the CD/DVD drive stops and then get a black screen.

It doesn't go any further than that.
Tried restarting laptop without disk in, and all that is coming up then is
Press Ctrl+Alt+Del to restart

What do I do?????
Can I get hold of the Media Shop and tell them that the disk doesn't work? if so what is their e-mail address?????

Thanks in advance.

Answer:Satellite L300 - Recovery disk stops


In my opinion it?s really hard to say what the reason is for this. It could be also an issue with the CD/DVD drive or the HDD.
So have you tested a Microsoft installation disk? You can try it with a XP or Vista disk from Microsoft. If you have booted from it try to format the HDD. Sometimes it?s necessary to format the HDD before you can use the Toshiba recovery disk. On this way you can also test if your CD/DVD drive is working.

If the Microsoft disk is also not working it could be a problem of the HDD. You can check the HDD with a diagnostic tool like Drive Fitness Test. Google is your friend to find it ;)

Good luck and if you have more questions, please let us know!


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After trying to reinstall Windows from original recovery DVD my A80 stop working after 10 minutes from doing this.

I tried again for few more times and the problem is the same. Can't finish the installation, because is turning off every time after 10 minutes or so.

Do you have any ideea why is this happening?

Answer:Re: Satellite A80-135 - During recovery it stops working after 10 minutes


What do you mean with it stops working? Does the notebook freezes or you get an error message?
Does it happen with a Microsoft installation disk too?

It?s really hard to say what the reason is for this but try to load the default settings in BIOS before you start the recovery.

It could be also a problem of the HDD or RAM. You can check both components with Drive Fitness Test and Memtest86. Use Google to find both tools (freeware).


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Dear All,

I order the recovery CDs (Win7 Home Prem. 64) and boot from Disc 1. After DOS box, windows starts but remains then with a black window.

Same effect when booting from harddisc (I try all repair possibilities).

Booting from the recovery CD on another PC works.
Removing the harddisc from the Satellite L755 and booting from the recovery CD works! (of course only until the recovery tool will have access to the harddisc :-) ).
Trying to have access on the harddisc via Linux bootable DVD works - so I have made a backup.

Do s.o. have a idea?
I do not think that a deletion of the win partition and a complete new install fix the problem...


Answer:Satellite L755 - Booting with recovery CD stops

The whole story is a bit confusing for me.
If you have tested all combinations try the last one: obtain other HDD, put it in your L755, set BIOS to default settings and try to install recovery image using recovery discs.

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Relevance 61.5%

I have replaced a hard drive in a Satellite L 50 B. I purchased the recovery usb from Toshiba as recovery from the original disk was not possible.
My usb stick was promptly delivered to the wrong address! After the parcel was returned to myself I began the process and found that it got as far as
Finishing the installation SRS Premium Sound 3D. After a few hours I came to the conclusion that it was not going to progress any further I when into the desktop, updated it to 8.1 to see if the issue was hardware related. This seems to me that it is not. I have repeated the installation and got the same result. I suspect that the image on the usb recovery stick is corupted and so I tried to contact the support centre. They refered me to an automated animation that had no answers for my problem!

I have been at this now for days, and still no closer answer from Toshiba, and felt it was time to ask if anyone else has had this issue and managed to resolve it.

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After deleting lots of files with virusses, the C650 was slow. Decided to reinstall wondows 7 from the restore D: partition. Afther formatting C: restore failed.
I ordered Restore Media, USB recieved, followed procedure.
After 3 hours it tels me there is an error 1117. a Retry has started automattically. After 1 hour again Error 117 and the process stops.
I made an image of the screen

What can I do?

Answer:Recovery process stops Error 1117 Satellite C650

What you can do about that? I’m afraid not much.
As far as I know either it works or not and there is no some kind of “workaround”. You cannot force recovery installation to end installation.

Either is recovery image saved on USB defective or your notebook is the troublemaker, HDD maybe.

I presume you have started recovery image installation several times, right?
Does error message occur always after 41% of installation?

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I read many of the other post, but foung no answer ...

My problem:
I bought a L300D with VISTA 1Y ago without any recovery disks enclosed, so I made the recovery disk. Now we wanted to reinstall Vista, so I tried the recovery disk, but after 15 mins it failed with an error message:

After successfully partitioning into 3 partitions and formatting them the ImageX Tool starts to extract VISTA

after about 57% C:eindows\winsxs\x86_microsoft-windows-ehome-ehcird_31.......\ehcir.ird [removeExtract ToFileByStruct WIMcopyFileEx failed]

Retry .....
[error 1117]

This happenes about 5 times with similar messages (but other numbers), til message
The request could not be performed because of an IO error

ERROR: ImageX could not apply VISTA V:HDD Omage 2 from HDD to C:

press any key ...

Aftre reading the threads I ordered an official recovery disk (35 Euro !!) from the Toshiba service desk, but I got the same errors and messages ...

Any Ideas , what I have to do now?

Thanks !!

p.s I never had those problems with my other laptops .....

Answer:Satellite L300D - Recovery disk stops with error message


That?s a long story, buddy?

It?s not easy to say what the reason is for this but for me it sounds like that there is something wrong with the HDD. In your case I would format the HDD before you run the recovery disk. You can do this with a Microsoft disk to format the whole HDD. After this try the recovery disk again.

If it doesn?t work you should check the HDD with a special HDD diagnostic tool like Drive Fitness Test. Use Google to find it, it?s freeware and takes only few minutes.


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Well, the other day, my L45 froze up, so I restarted it - to find that an OS file was missing.

So I tried the system restore, and it ran until the end where it said it had a problem and closed.
Then I tried the recovery discs. It ran all of disc 1, moved on to disc 2, started restoring, and then stopped at 17% restored.
I tried the discs several more times and it always stops at 17% and gives me "ERROR : 10-FC12-045D" - "Recovery error".

I have looked everywhere for what this error is specific to, but have gotten no results.

Answer:Satellite L45 Recovery stops at 17% - ERROR: 10-FC12-045D - Recovery error

I really do not believe you can find explanation for this error because Toshiba use RECO software for OS installation. My experience says that in such case there are two possibilities: either is recovery CD/DVD defective or the HDD make some problems.

I recommend you to obtain original Microsoft installations CD and try to install clean Windows to see if the installations procedure ends properly. If not maybe is really HDD defective and after 17% there is some defective sector.

Check it out. Anyway I recommend you to contact authorized service provider in your country. They can say for sure what is wrong there.

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hi every one !! m facing a series problem in G560 laptopshaving preloaded win 7 home premuim 1.)after creating the recovery dvd's using one key recovery software.the automatic recovery system that is one key recovery stops working. it leads to normal boot up of system even after pressing the "one key recovery button" and the hidden partion (O or E). become visible in my computer. 2.) one key recovery button does not works. do lenovo have any solution for this.?? because its a software error if some one want o fix this from service centre they charge upto Rs.2000  

Answer:one key recovery stops working after creating recovery disc in G560 models(india)

Hi Pradeep, i am also facing same kind of problem. In my case when first time i have started creating recovery CD, that time i just stopped in between because that time i don't have enough no of CD. After that i saw that hidden partition 'O' getting visible. Now, the problem is after pressing the recovery button when i am trying to burn the Cad's its showing me error like, "the image not found in the default path". I don't know what to do. I had bought it in Feb.. Now i am trying to create the Recovery CD. Please help out anybody..

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 ACER is about 1000% lower on customer service scale. I know Admn's will delete this but the only answer you ever get is to Contact ACER  2nd party PAID support so you can PAY $$$$$ for the answer to the Recovery Software you just PAID for.  I am a Retired IT Person with 20 years experience and know that it just a BIOS issue or a switch (/a) or something like that to fix this problem. So how do we return the Recovery Software that doesn't work?

Answer:Recovery Stops loading at 99%

I apologize for the problems you are having. I have sent you a private message requesting additional information, so we can better assist.

Important Links: US Driver Downloads | Knowledge Base Articles | Service LocationsRemember to mark posts that resolved your issue with Accept as Solution.You can even mark multiple posts in a single thread. This will make it easier for others to find the same information.

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Hi againThis guide is on using one key recovery backup manually when the function stops woking. For this, you require your recovery partition to be absolutely untouched. Even if you have deleted other partition but this partition stays, you still have the chance to access the backup. LIke before, these steps are also very easy to follow and dont require any professional experiencesNow moving on to the steps,Firstly you will need to download ptedit32.exe, download from here:- run the application as administrator. You will get this. You have to change the partition type of the oem partition which is 12 by default to 07 as shown belowAnd click save changesNow reboot and you would see a new partition in my computer after rebooting named LENOVO_PARTOpen the partition and you will see 5 folders. Open the OKRBackup  folder and then open the folder named Factory.  In the folder you would see a file named OS.okr . Copy it and save it wherever you want. This file is the image of the operating system and is the same as the install.wim image file which is used in installing windows. So you will rename this file to install.wim. Now this file is usable to install windows the way you normally install it. To use this file, you will have to delete the default install.wim file which is found in the sources folder of the windows setup and then copy the one key recovery install.wim to the sou... Read more

Answer:How to use one key recovery after it stops working

So how do you do this "So you will rename this file to install.wim. Now this file is usable to install windows the way you normally install it. " EDIT : OK never used windows recover before. John.

Win7 Lenovo Ideapad Z580 i5-3210m HD4000 Win7 x64 8gb 1600MHz Samsung 830 256GB SSD

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Bought the discs from HP and they stop at 30 percent?I lost my windows ordered discs and could even put Linux but the Windows wont load.Last HP I ever buy

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im curentaly renning windows xp home and im tring to run the recovery off the cd but it alawys freezes @ 17 min. tryed different disc and drives the os was working but it was a little bugy so i wanted to run repair but nodda p
lease help

Answer:windows recovery stops @ 17 min.

Hard Drive errors will interfere with a Repair Install. From the XP CD, run Recover Console, and then type the following:

chkdsk /r

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I am selling my laptop so have removed all my files and wanted to restore back to factory settings, I inserted product recovery and at 68% i knocked my laptop and must have dislodged the disc because it then failed. I tried the product recovery process again (3 times now) and it's asking me to insert start up disc (i do not have this).

Can anyone offer me some advice as I have a new laptop and am wanting to try sell my old one asap.

Many thanks


Answer:Recovery disk stops during installation

Hi anndenton,

Maybe your recovery disk is scratched and so it can?t be read properly anymore. What do you think?

Can you please test a Microsoft disk?
If everything works with that, your hardware seems to be ok!

2 more replies
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I was in the process of doing a windows update when my son powered down my computer.  Now the start up process does not complete.  I'm thinking I may be able to recover if I had recovery software.  I contacted Microsoft and was told I need to get it from HP.  HP's online support sugests that they no longer suppot my computer.  Any suggestions?

Answer:How do I get a recovery disk after HP stops supporting my la...

@DanK41127? This company specializes in Recovery kits for vintage HP systems. Your system (Product Number: XZ029UA):Windows 7 64B Recovery Kit 639801-001 For HP Pavilion Entertainment Notebook PC Model Number dv7-428... There is a contact phone number posted at the website so you can call with any questions. When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Fixed / Answered? Click that post Accept as Solution to help others find Answers.

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Have bought recovery discs from Toshiba and have problems with a stop in this installation.
It stops after copying 6/6 F:\ZZImg\09820XSP6.SWM to V:\HDDRecovery\SWImg from the first disc (of ten).

It comes a notice there it says: Please insert next recovery medium (containing file F:\ZZImg\09821XSP.SWM) !

When I put in disc no 2 it says on the screen: Could not open split-file 0 F:\ZZImg\09821XSP.SWM for read

What is wrong ? Have tried 3 times and it stops at the same place.


Answer:Product recovery disc stops

Hmmm? it looks like a corrupt or faulty disk.
Maybe you should try the procedure again?
If this will not work, then you should get in contact with the guys who sold this disk and should get another new one?

Check this Toshiba article:
Questions and answers about ordering Recovery DVDs

Here I found this:
+My ordered Windows can not be installed. (An error occures during the installation)+
+Make sure that your optical disc drive works correct and try it again.+
+If the error occurs again, you can send the DVD back to Arvato and you will get a new disc free of charge.+

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Gateway MX6920 stops at agpCPQ.sysMy son tried downloading sheet music and system locked up.System would not reboot.Safe Mode stops at agpCPQ.sysI have recovery disk but won't read it if it finds a recovery partition.I believe the recovery partition has been corrupted.__ How do I save my digital pictures and files.__ How do I get it to reboot from the Recovery DVD and not the recovery partition?

Answer:MX6920 MA7 recovery stops at agpCPQ.sys

Change the boot sequence in the BIOS so that it boots from the CD first. Also, try last known good config from the F8 menu.Search for agpCPQ in Google. There are alot of hits explaining that error.Data recovery is too hard to explain here but one way is a USB HED enclosure & another way is to boot with a live CD. I use backtrack 5.How do you know when a politician is lying? His mouth is moving.

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Relevance 44.69%

I'm unable to close most browser windows (very occasionally it lets me) - either tabs or windows.
When I press the 'x' I get a dialog box saying Internet Explorer has stopped working. Fair enough, bit of a nuisance but since the last set of MS updates I now get the tabs and windows automatically recovered. This means every time I close a window it recovers it, meaning I never get the window - or tab - closed without using ctrl-alt-del and task manager.
Any ideas greatly appreciated!

Answer:Automatic recovery stops any IE windows being closed

Why not just uninstall IE8 and reboot.

Then, if you really like it, reinstall it.

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So for the past 5 years I've been using the same 3 set of discs to recover my computer whenever it started acting stupid past the point of 20 hour headache. Well, for some reason, CD 1 won't run. I put it in the Cd Drive, and checked if the CD drive was the first one in the boot order (it is), and when the computer starts all I see is a black screen with a txt line on the top left of the screen as if waiting for an input (not like it matters if I could input for some reason the keyboard disables at this moment), and the computer does nothing after that.

Things I can think of to cause this, well, I installed an Aston Shell recently, I haven't checked for security issues in over a month, and I haven't properly cleaned my HD from Adware and Malware in over 2. Any idea's or checks I can produce to try and figure out the problem would be appreciated!

Compaq Presario 5000
2.0 GhZ Processor
512 Ram
Xp Sp1 (I tried installing SP2 plenty before, but it freezes in mid-boot for some reason)
Ati 9200 Extasy

Any other info needed just ask.

Answer:Recovery Disk stops working after 5 years

A few simple things. Have you checked the CD for scratches etc.? Do other CDs work OK in the drive? How old is the drive?

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Everything was going smoothly and when it was 99% finished it just stopped! I do not know what to do if anything! Running recovery disk!

Answer:what to do when the acer recovery disk stops working

You may have to contact Acer here: Is this the disk you created that has failed?

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I purchases a new WD 2 tb portable external usb disk for backup with Rescue and Recovery. The initial backup stops repeatedly with this message: "Rescue and Recovery is unable to back up the file " because the file is corrupted or being used by another application." Note that it doesn't give me the name of the file, just the one double-quote sign. If I click "Retry," the backup proceeds. It does this about every ten minutes. I start R&R immediately after a reboot; without starting any other application. I use Microsoft Security Essentials for antivirus. I noted that some with a similar R&R problem found turning off Norton to fix the problem. It's not clear how to turn off Security Essentials.The fact that "Retry" always works causes me to think there really are no problems with the files, but the constant stopping with the need for manual intervention is making backing up almost impossible.

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I created bootable disc using dell recovery and backup, it required 2 disc for me. when i boot from it , it completed disc 1 at 51%, then asks me to insert disc2, i inserted it, after that ,recovery not progressing, i waited for about one hour. i got no error messages. what is the problem and how to recover from the disc

Answer:Dell recovery stops on 51%,disc 2 not detected

Hi Aromalma,
Thanks for posting!
What model computer do you have?  What Operating System?  What type of media were you using?  CD's? DVD's? USB Drive? 
Please post back so the experts here can answer your question.  Thanks.

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Hi, I'm Krunal from India.I'm performing recovery of windows 7 home but but recovery manager just hanged at 74% and the windows requesting to not to turn off or unplug the notebook.What should I do now?Help me

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I brought the erecovery disc from acer and it stops at 99% ,now what???

Answer:acer recovery disc stops working at 99%

Make sure the BIOS is not protecting the boot sector of the hard drive. You may need to examin the drive for proper partition setup if the recovery application is not doing that for you.

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I have an aspire 5755-6699 that has been giving me problems. It keeps freezing up and going into windows recovery at startup. Windows recovery stopped at checking and fixing disc errors. So I bought a new hard drive and put it in and tried to restore it with the recovery disks. Everything went fine until the very end with the language disc. The top bar went to 100% complete and the bottom bar stopped at 99% and just stayed there. I tried to restart the computer but it says there is no valid disk drive. Tried running e recovery again and the same thing happened. What should I do?

Answer:acer 5755-6699 e recovery stops at 99%

i suggest you to create a bootable USB or CD media from Hiren's boot cd .iso the zip file, burn the .iso file to CD or USB pen/external HDDthen boot from the burned media and choose mini-xp from the options, once in the desktop, double click "command prompt"then typediskpartthen on diskpart typelist disktake note of the correct disk ID to erasetypeselect disk x(x is the ID of your HDD to erase)typecleantypeexitshutdown Mini Xpnow boot from your recovery media

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Hello all,

I had to send my laptop in for an RMA, so I made a system image of my drives using the Windows 7 backup utility. I have a single 250GB hard drive which is partitioned into two different drives. My C: had mostly Windows 7 files and some programs while my D: had game installations and was used for general storage. When I received the laptop back (they just had to replace my DVD drive), I noticed they reformatted my hard drive and threw Windows Vista back on the thing, but the partitions still looked to be the same as before.

My system images were stored on a 1TB external drive, so I booted off of a Windows 7 Recovery CD and attempted to restore the C: and D: drives. After 13 minutes in the progress bar reaches about 1/3 of the way in. The hard drive activity light switches from always on to just flickering every couple seconds and no more progress is made. I've given it over an hour just sitting at this spot, but no matter how much time is given, the restore does not progress.

I've tried changing different options in the restore utility (only restoring one drive, formatting the drives to match the images and not), but no matter what I do, I get the same problem. I've also tried running the system image recovery from a Windows 7 disk and from within Windows 7 after a clean install.

Does anyone have any suggestions? When I made the system image, I was told it was successful.

Thank you in advance for any help.

Answer:System image recovery stops partway through

While it is restoring the images, it has to erase what is currently on the drive. I would try the steps in the tutorial below. It will take awhile but it will clean the entire hard drive. Then you can try to restore the image and see if it goes any faster.

SSD / HDD : Optimize for Windows Reinstallation

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Hello all, I have a Satellite L675. In the recovery wizard, there is an option for "Erasing the internal hard drive". According to the user manual, I am given the following warning: "Erasing the internal storage drive will delete all data on the drive, including the partitions",

Will this recovery wizard option actually delete the hidden recovery partitions (sda1 and sda3), wiping the entire hard drive, or just the user-created partitions (sda2, AKA C

Thanks for clarification on this.

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Had to use Recovery disc recently only to discover, too late, that I had lost the two media creator discs to completer the reboot.

Can't find them on the basic home page - help!

Answer:Satellite C650 - Cannot find recovery discs to perform full recovery

Recovery disk cannot be downloaded.
You can order it for a small fee.

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I have a Satellite L670 PSK3EE-xxxxx

When I launch Toshiba Recovery Media Creator I have two errors :
Unxcepted error, please close the app and relaunch :


Then it displays the soft and ask for 3 DVD...
Any idea why ?
Where Could I download a new version of Toshiba Recovery Media Creator ?

Thanks by advance

Answer:Satellite L670 PSK3EE - Recovery Recovery Media Creator ERRORS

Toshiba recover creator asks for 3 DVDs because three empty DVDs are needed in order to create an Recover Disk!

PS: I found Toshiba Recover Media Creator for download on this Toshiba Australian page:

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I have a Satellite U400 (few years old), and I never created the recovery DVD.
Now I want to do it, but for some reasons, when I launch Toshiba recovery disc creator, nothing happens...
The partition with the recovery files is there, as well as the folder HDDRecovery. I did add some files to this partition, could this be the problem ?

Thanks for your help.

Answer:Satellite U400 Impossible to create recovery DVD with Recovery disc creator

>I did add some files to this partition, could this be the problem ?
No. if you didn?t change partitions structure this should not be the problem.

Question is: does Toshiba recovery disc creator start or not? If you cannot star this tool it has nothing to do with recovery files.
Can you find this file - C:\Program Files\Toshiba\TOSHIBA Recovery Disc Creator\TRORDCLauncher.exe ?

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Hello, I've used the recovery media creator to create a USB flash drive recovery media.

If i then use that to restore the Windows 7 installation onto a new hard drive (as SSD) will that drive itself have the recovery media partition on it?

So if I then lose the USB stick could I restore again by holding down zero when powering on?

Or does it recover the Windows partition and nothing more?

Thank you

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I just buy a new Satellite L50-A-161 with 6 Gb Ram.
When i try to create the recovery disks (3 of 4.7Gb DVD) with Recovery Media, during the verify, after writing the first disk, I receive this error message:

Cannot read file:
D: \EFI \ microsoft \boot \bcd
(error code: 02014F - 20-00000000)

and the process stops.

Is there anyone thath can help me?

These are the spec of my notobook:
Satelliete L50-A-161, 6 GB Ram, Intel Core I7 3630QM-2,40GHz,NVIDIA GEFORCE GT740M 2GB RAM, S.O. W8 64bit.
Ask for more, if nedds.


Answer:Satellite L50-A-161 - Recovery Media fails in creat recovery disk

Hmmmm.... there must be some problem with recovery image.
When you open recover disc creator and if there is option for USB media creation please test it.

Maybe you will be able to create recovery USB stick.

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I recently bought a Satellite Pro L850-1UJ with Windows 8

I've created a new partition (so i could use it as data room)
i.e. C: the windows system AND Z: my data

after that, i could NOT use the RECOVERY MEDIA CREATOR to create the recovery dvds
BUT the partition still exists and i can see the inside files from windows

IS IT a way to extract the files from the recovery partition or any other clue how i could fix the partition scheme so the RECOVERY MEDIA CREATOR could recognize it

Many thanks for your time...

Answer:Satellite Pro L850-1UJ: How create recovery DVDs from recovery partition

After changing HDD partitions structure it happens that ?Toshiba recovery media creator? cannot find recovery files. These files are marked with special markers that in your case cannot be found anymore.

I?m afraid now is too late to do or change anything. You are not the first one with this problem. We always write here that first step should be recovery media creation and later you can do whatever you want. You can even delete it.

Now you can just order new recovery disc at

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Talk about confusing. Does anyone know how to get a Toshiba C660 working after the HDD has failed and the owner has stupidly NOT followed the instructions to make a recovery disk. Will the recovery disk ( if you purchase one from Toshiba ) rebuild the new HDD along with a new recovery partition and install windows 7 (original OS ) and accept the product key printed on the Windows License attached to the base of the laptop. I have read a number of suggestions but these have been deemed incorrect by others.

Surely Toshiba must have a way of sorting this problem.

Do they read these posts ?

Answer:Satellite L660-12Q - Would recovery disk rebuild the new HDD along with a new recovery partition

Hi buddy?

I don?t think that this is really complicated? I could find all info regarding the recovery procedure in the user manual?

The recovery disk has to be created at the first day of purchase? its recommended to create one in cases something would be wrong with the HDD.

The recovery disk contain an image?. Image is a package containing Win system, drivers, tools and all the stuff preinstalled on the notebook.
You purchased the notebook and the system was already activated so you don?t need the key placed at the bottom of the unit.
Furthermore the usage of recovery disk formats the whole HDD (partitions too) and set the notebook back to the same state like at the first day of purchase.

There is also another option to recover the notebook called HDD recovery. This HDD recovery does not need recovery disk. Usage of HDD recovery would format ONLY the C (system) partition.

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Relevance 44.28%

I just purchased a brand new laptop and have realised that it didn't come with a recovery disc or a recovery partition on the hard drive.

Just wondering if my hard disc crashes how am i supposed to reinstall windows?
The laptop i bought is a Toshiba satellite L500 and is only a few weeks old.

If anyone could help on the subject would be very much appreciated.

Answer:Satellite L500 - No recovery disc or recovery partition - How to reinstall?


Normally if I buy a new notebook or other product I read the user manual firstly. So I would recommend that you should the same before you ask different questions.

The point is that you have to create a Toshiba recovery disk yourself. Therefore start the recovery disk creator that is preinstalled on your notebook and follow the screen instructions. I recommend a high quality DVD-R medium to create this disk.

Furthermore you can reinstall Windows using the HDD recovery option. On the second partition you can find this folder that contains an image of factory settings and you can start this feature if you go in advanced boot menu and select ?repair my computer?. This is not a special partition, only a folder where the image is stored.

HDD recovery procedure is the same as Toshiba recovery disk. You get back factory settings too but the recovery disk wipes the whole HDD. The HDD recovery only the first partition.

By the way: Normally you did get this message:

+your system is equipped with hard disk recovery system. if you need to repair+
+your computer by restoring it to original factory state, you can do it directly+
+from harddisk (press F8 when you boot your computer, choose "Repair your computer"+
+and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+

+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ensure+
... Read more

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I have Satellite M305D-S4830, and try to restore the factory settings, the computer brings two DVDs, which were read well, but at the end of the second one generates the error with number 10-FC12-0241 and asked to press a button to turn off the computer. So far I have not been able to restore the system and nothing to boot the computer.

Please, help me fix the problem


Manuel Fajardo Benitez

Answer:Re: Satellite M305D-Recovery factory defaults for Vista using the recovery


Bad memory can cause Recovery problems.

Go to and download Memtest. Its a bootable Floppy disk or CD that will test the memory for errors.

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On My Toshiba Laptop Equium A110-238, bought 2006, the HDD lasted until last week, when it crashed.After replacing the HDD with a 160GB disc (original was 40GB) I started to use the recovery discs to get my system up. I have earlier used the discs (some years ago) for recovery.

I powered off, inserted the first disc, powered on (the CD/DVD was first in boot-seq) and the RAMDISK was created. I selected my language and selected a primary partition of 40GB, and the first disc started to unpack the files. A message came up when the disc had unpacked 100%, informing of number of files and directories that had been unpacked - and asked me to remove the disc - and then press OK.

I removed the disc, inserted the next disc and pressed OK. -- Nothing happened for the next hour. I then repeated the sequence, but without inserting disc number 2 -- same result.

Have I missed something?


Answer:Equium A110-238 - Product recovery stops after 1 disc

Hi buddy,

Theoretically this issue could be caused by new HDD because you wrote that you have used the recovery disks earlier and this worked?
Maybe the new HDD has defective sectors? Who knows?!

In your case I would recommend testing another (old) HDD or test Windows installation using a Microsoft disk.

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I needed to do a system recovery, I performed a backup onto dvds, when I tried to do a recovery of the backup the program stopped working. Any help in what I should do to restore my backup?

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I've got a Satellite P30 since 2004 and it is good.

But since a few month, when I run a lot of applications simultaneously, or when I run applications that needs a lot of RAM or UC ressources (like games or a? or anti-virus in complete analysis), the notebook stop without a signal (sound or message).

Then, when I restart it, I go on a page that ask me for choosing between "without error mode" or "last good config" or "normal start".
Generaly, I start normaly (but the same thing occurs when I choose the others) but the notebook stop before the Windows login page in the same way.
It could occurs 5 to 10 times before the notebook restart correctly.

For information, this problem first occurs when I installed and runed the last Baphomet game. But since that, I've formated the notebook and reinstall it correctly and the problem have seemed to be desapeared. But now since 2 or 3 days, it came back.

Anyone have an idea of what is my problem?

Virus? Internal temperature? Hardware problem? Do I need a BIOS update?

Thanks for your interest and sorry for my english (i'm just french! :p )

Answer:My Satellite P30 stops untimely


> Virus? Internal temperature? Hardware problem? Do I need a BIOS update?

- Virus -> I don?t think it?s a Virus if you use the Antivirus software which is always up to date

- BIOS update -> would not recommend BIOS update because the notebook ran properly with this BIOS all the time long.

- Hardware problem -> maybe something wrong with the HDD but it?s not easy to say until you will buy a new HDD and will test it.

- Internal temperature -> most likely. In my experience the high temperature causes many strange issues and this sounds like an overheating. Possibly the fans are dirty and dust and debris prevents the cooling module from properly running. In my opinion the fans should be cleaned. The vacuum cleaner is a nice toy but risky because the strong vacuuming can damage the fans. Many computer shops provide professional compressed air sprays which can be used to clean the ventilators.

If it does not help I would recommend contacting an notebook technician for professional cleaning. Maybe a new thermal grease which is placed between the CPU and the cooling modules could improve the situation.

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My son's A30 needs a complete reinstall, however the recovery disks only ever get as far as just under 75% of their recovering before the process just stops.

Any suggestions?

Answer:Satellite A30: recovering stops at 75%


What happen exactly after 75%? Is there any error message shown on the screen?

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My two-year old Satellite C75-A-14X suffered a major hard drive crash a few weeks ago. My data has been backed up, but I've been unable to repair my PC, and as I hadn't created any recovery media, I bought a system recovery USB stick from Toshiba. I received the USB stick today and attempted to restore my laptop to its factory default settings. I left my laptop to perform the recovery for about an hour or so. When I returned, the screen said that there was an error (I didn't make a note of the error code) and the recovery had failed. Now, when I restart my laptop I get a blue screen with the following text:


Your PC needs to be repaired

A required device isn't connected or can't be accessed.

Error code: 0xc000000f

You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer.

Press Enter to try again
Press F8 for Startup Settings
Press Esc for UEFI Firmware Settings"

When I press Enter or F8, my laptop remains on the blue screen with the above text. Pressing Esc is the only option at this screen that works. How can I re-attempt restoring factory settings from the recovery USB stick?

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I have SATELLITE L350D-212 notebook with windows 7 home premium OA.
It started to complain that there was something wrong with the harddisk so I went and bought another harddisk of same size.

I have created the recovery disk when the computer was bought and have backup of all the data in external harddisk.

After I changed the new harddisk to the notebook and tried to boot from recovery disk nothing happens eventhoug I can see that there seems to be everything Ok with the disk.

Any ideas on how to get the recovery to run for the new harddisk?

I have the old harddisk attached as external disk via USB but can't boot from that too. It just stops at some point and says to shutdown.

Answer:Satellite L350D-21 Problems using recovery disks to recovery to new HDD


Usually the recovery disk should format the new HDD but I would recommend to attach the new HDD as an external device to another computer and to format this new HDD before trying to recover the notebook.

After the HDD has been formatted, connect it to the L350D and boot from the recover disk?

Good luck

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Stop 0x000000001A *Memory_Management* Blue Screen during recovery.
Please help.

Answer:Satellite L500-12T System Recovery from Recovery Disks

First recovery or first notebook start?
HDD or DVD recovery?

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I need to try and do a system recovery on my Satellite U400-146.
However i don't think it came with a disc.
Does anyone know how initiate the system recovery on this laptop?

Answer:Satellite U400-146 - How to start recovery without the recovery disk


The Recovery disk was not provided with the notebook because there was a tool called Toshiba Recovery disk Creator which allows you to create a recovery disk!
Please check if you can create a recovery disk using this tool!

If this is not possible, then you can check if the HDD recovery is available.
For more details check this HOW TO:
[How to recover a Toshiba notebook with the HDD recovery procedure?|]

As last option you can order a recovery disk from here:

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I would greatly appreciate advice on the following.

My Sat Pro M70-220 (PSM75E-00D008G3), laptop has 4 partitions created by Acronis Disk Director Suit v9:

C: OS-Win XP Pro SP3
D: Programs
E: Data& Downloads
F: Backups

After booting the laptop into Win XP, I inserted the Toshiba Product Recovery CD into the DVD-RAM drive
and navigated to BMP folder, R:\G_INST\BMP, where I found the file "menu.bmp" which gives 2 Recovery

*1. Recover entire Hard disk*
Warning . All stored data o your computer will be lost.
Factory pre-installed software will be installed.

*2. Expert Recovery Mode Warning:*
This is for PC experts only.
Factory pre-installed Software can be installed onto an existing partition.

My questions are with respect to using the "Expert Recovery Mode" :
- will I be able to use the "Expert Recovery Mode" of the Recovery CD to reinstall the Win XP Pro (factory pre-installed software) onto my C: partition, whilst not affecting the D, E & F partitions ?
- will I be able to format the C: partition, using the "Expert Recovery Mode", without formatting the other partitions ?
- what is the exact "Expert Recovery Mode" procedure ?
- where can I find further info on the "Expert Recovery Mode" procedure ?

Thank you


Answer:Re: Using Expert Recovery Mode in Product Recovery CD for Satellite Pro M70-220

>will I be able to use the "Expert Recovery Mode" of the Recovery CD to reinstall the Win XP Pro (factory pre-installed software) onto my C: partition, whilst not affecting the D, E & F partitions

Yes, this should be possible. Using the Expert Recovery Mode you should get the Ghost window in which you could select the partition where the OS should be installed. In such case only this partition would be formatted.

> will I be able to format the C: partition, using the "Expert Recovery Mode", without formatting the other partitions?

Yes, theoretically this should be possible.

> what is the exact "Expert Recovery Mode" procedure ?
As I mentioned above, this mode allows you to restore the OS on a certain partition and only this partition will be formatted.

> where can I find further info on the "Expert Recovery Mode" procedure ?
How about searching here in the forum?
I found this thread:

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Hi all

I have a customers Sat M40-197 which was badly messed up with malware so I did a full recovery using the supplied disc which has the product number PMR400490EN0. After restart the system just hangs in normal mode, and on safe mode I notice that the last line logged is Mup.sys but even in that mode the system still doesn't start. I've tried using Ghost in advanced mode not resizing the partition but no matter what I try I can't get it to start.

Before I take what I think is my only option of using a standard OEM XP Home disc and installing using the supplied product key I was wondering if anyone had any solutions to this?

Thanks in advance.

Answer:Satellite M40: Recovery procedure hangs on restart after using recovery CD


sounds first like some Recovery CD error. I mean it?s possible that the CD is physically damaged or whatever and then some data may be corrupted.

If not then I would assume the following reasons:

- HDD is not properly formatted -> reformat it completely and create one BIG partition
- HDD is faulty -> check the HDD with some special HDD tool from the manufacturer (in most cases you can download it from the manufacturers website)
You can also download "UBCD4WIN" (just google for it) and check your HDD with the integrated tools
- The memory could be faulty -> use the "UBCD4WIN" and check the memory with "PI" or "SuperPI"

Thats it..


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Dear all,

I delete all data in C:\ drive and I do a format c:\

I don't create a Recovery CD, and now I can't restore with F8, but I show that I have a recovery partition on D:\ drive.

Please, how can I restore it ?

Thanks in advance for your help.

Best regards,


Answer:Satellite C670 - formatted C:\ and no Recovery CD but recovery partition


Maybe this thread about a similar theme would be useful for you:

If this is not helpful or if you will not be able to recover the notebook using the method mentioned there, then you will need to order the recover disk from here:

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I have a pavillion dv2988se. I performed system recovery. I need to set up windows. Windows set up screen can not be accessed because the touch pad and the keyboard are not functioning. I tried HP support, but it is not helping my situation. Do I have to recover again? It took me all evening until this morning. Is there another way you experts can help me?

Answer:Vista HP laptop Recovery setup & Mouse stops responding

I would use a USB keyboard and/or mouse to complete the setup. You need to go online and get the drivers for the components, in this case probably including the chipset. These usually are on the supplemental disk which I believe you said is missing in another thread. It may be easier to download them using a different machine and then bring them over on a usb stick or dvd disk. Or bring over just the network drivers so you can download directly.

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HP Recovery manager -file restore program stops at 50% transfer from an external drive backup over and over?

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I have a problem with my M50-228. When I type very fast, the keyboard stops working for 20-30 seconds. If I type slowly, there is no problem. I can reproduce this, by hitting several keys very fast... then it stops working for this time.

Does anyone know, if this is a hardware problem? The notebook is very new.

Thank you very much!

Answer:Satellite M50-228 - Keyboard stops working


I can just imagine that HDD is occupied by some other applications. Did you notice this since first day?

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When I try to start the laptop the Power button gets blue, I hear the CD drive making its tests, the fan starts for 5-10 seconds then stops and the screen remains black all this time. I encounter this behavior when I connect only A/C, only battery or both (AC and battery).

I tried to connect an external monitor and still nothing displayed on it - the BIOS settings are on both LCD and external display.

I disconnected the HDD in order to decrease the power consumption and to eliminate it from the list of possible source of failures.

From time to time I manage to see the POST and then the OS boot loading message on both LCD and monitor but after restart or power on//off I get the same black screen.
I searched on the internet and a lot of people had this sort of issue with different Satellite versions but did not find any solution for it.

Many thanks for any hint.

Answer:Satellite A110 -195 starts and then stops

> I searched on the internet and a lot of people had this sort of issue with different Satellite versions but did not find any solution for it.
Do you really think there is some ?magic solution? for this? It is definitely some serious hardware problem that must be investigated in service with diagnostic tools.

All you do at the moment is right and you can eventually find out what the problem can be but question is: how to fix this? Can you repair manboard? Can you exchange mainboard? What you can do about it?

In my opinion all you can do is to find some cheap already used mainboard, exchange it and hope everything will be OK again. This can be a kind of challenge for you and hope you can fix it. Other way, sell it on eBay and obtain newer piece of hardware.

Sorry but I just try to be a bit realistic.

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My laptop has begun to stop dead without warning, even with a battery and while charging from the mains.

No shutdown, no low-battery beeps, no alerts - just screen goes blank and the power light goes off. Any idea what the cause may be, or anything I can run to get more info?

Immediate start after a crash brings up "Windows shut down incorrectly" screen, but "Start Windows Normally" works fine.

Answer:Satellite M30X stops without warning

Maybe overheating! What you think? Satellite M30x is pretty old notebook and maybe it should be cleaned properly. Dust placed on cooling grill stops cooling process and hardware can be too hot.

Suddenly switching off without warning is typical result of overheating.

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The fan of my L650-108 is noisy and its operation makes things worse :
In Idle mode, the fan is at 0%, the CPU heats up. 1 min later, the CPU is hot, therefore the fan is at 50%, for 3 min. Then the fan is at 0%, etc, It's binary!
It reminds me of the leaky faucet in drop by drop : You know that the next drop will fall soon.

I looked for settings in the Bios but I found nothing. (I have the last update : 1.80) Im I alone in this case?
Why not maintain the speed at 20-30 % ? --> *Please, a new Bios*

Illustration :
<a target='_blank' title='ImageShack - Image And Video Hosting' href=''><img src='' border='0'/></a>

Uploaded with <a target='_blank' href=''></a>

PS : Sorry for my english ...

Answer:Satellite L650 - Fan starts and stops

Hi yuichi,

I think everything is ok with your notebook?
Why is it a problem that the fan activity goes to 50%? I mean if the fan would run at 20 or 30% it would be run a longer time?

What you can do to adjust the fan activity is changing the cooling method in Windows Power Management. You can set it from Maximum Performance to Battery Optimized.

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My PC stops automatically after about 1/2-1 h of operation.

Can you help ?
Thank you.

Answer:Satellite A60 stops automatically after about 1/2 - 1h of usage


Sounds a little bit like a overheating?
Did you notice a higher temperature?
High temp could affect the hardware parts like CPU, RAM, GPU

What do you think about that?

The A60 is a little bit old and I think there could be dust inside the fans? check if you can remove dust using compressed air spray.
This should help to decrease the temp.

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Replaced the fan with new one and applied heatsink paste but same issue persists as with old fan, it stops spinning randomly after 30min-2hrs then laptop turns off. Bios is on the latest version.

Please help

Answer:Satellite L750-22X - fan stops working


The cooling fan is controlled by fan table which is stored in the BIOS.
It?s really difficult to say why the cooling fan does not work properly but I guess, there must be an problem with BIOS, DMI settings or probably with the motherboard.

I think the notebook should be checked by authorized service provider.

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This happens all the time, as soon as I get past the login screen on my laptop the touch pad stops working?

Can use a USB mouse as a back-up but as the laptop is only 5 weeks old I would of expected it to be all good for a lot longer?



Answer:Satellite C55 A - Touch pad stops working

Have you tried to enable/disable touchpad using function key (FN+F5)?

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Since the passage of win vista to win seven, my Toshiba Satellite A300 stops for no reason.
To install win 7 I downloaded from Toshiba all drivers for Win 7 and I have installed.
The bios has been changed.

What to do?
Thank you your future answers.

Answer:Satellite A300 stops for no reason

Hello Dustin

Everything on this world happens with some reason.
I have Satellite A300 too and use Win7 32bit since 6 months. It runs perfectly and until now I didn't notice any problem with it.
To be honest I don't know what you have done exactly but if you want to have well running Win7 on Satellite A300 install clean Win7 version and other stuff as follow:

-chipset driver
-storage manager
-display driver
-sound driver
-modem driver
-supervisor utility
-toshiba hardware setup
-HDMI control
-WLAN driver

Everything works well but missing some drivers

Added Vista stuff:
-Toshiba assist - work properly
-Card reader - installed properly
-Webcam driver for A500 - tested with Skype - work properly.
-Synaptics driver

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When restarting to run check disk computer just starts as normal. If I uncheck both the options in the dialogue box chk disk starts but stops 3/4 through.

As the rest of the system works fine my main concern is if this will cause problems should i need to restore the system from either the recovery hard disk drive or my recovery disks?
The o.s is Vista Home Premium with all current updates installed. I would also note that the same problem occurs in safe mode.

Answer:Satellite L350-20F - CHKDSK won't run and stops

Is ?check disk? option so important for you?
Have you noticed some problems or what?

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I have L10-117 with celeron M 370, my fan works for about 2 minutes and stop after 2-5 minutes it starts again at full speed. It runs only at full speed (makes a lot of noise) or stops, I notice that my friends toshiba satellite fan (also with celeronM) runs at different speed, like laptops with centrino.

Is this problem with my laptop or maybe it is normall for celeron M370. Is there any software for power management form satellite with celeronM??


Answer:Satellite L10-117: fan stops and run only with full speed

Hi Darek

Many Toshiba units have preinstalled Toshiba power saver tool and there is possible to make different settings for CPU activity and for cooling method as well. Unfortunately your unit is preinstalled without this Toshiba designed utility.

Which Satellite notebook has your friend?
Check if he can change cooling method settings in Power saver.

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My issue looks like this:

All the USB ports die after several minutes (the time can vary but is getting shorter recently) after booting up. They don't give any error - the USB mouse stops to respond, the USB hard drive gives stops giving "delayed writing failure" or sth like this. They are all visible and OK in Device Manager (WinXP), no problems being reported here. They just stop working. I tried reinstalling Windows. It is not dependent on the OS actually. I can boot for example from a SuSe Linux live CD and the ports will also die after some minutes - they do it on any tested OS.

Now I discovered (GOOGLE usb ports stop working until reboot) that several Satellite M60 users report this problem with their old laptops. Exactly the same - ports die after some time from boot-up and stay like this until reboot. In one case the user written that he bought a cardbus PCMCIA USB controller and the problem continued - the ports on the controller where dying along with on-board ones.

My idea is to try PCMCIA anyway - perhaps it will work in my case (another chip etc. - you never know). And anothr one is to try to connect a USB hub to the available Firewire port. There are USB to Firewire converter plugs - could it work like this?

Does anybody know any solution to my problem or have any opinion about my ideas? I am looking at buying a new laptop, which I cannot really afford right now...

Answer:Satellite M60-132 - USB stops working until reboot


To be honest I never read about such problems on Satellite M60 but this can happen from time to time because it?s also a pretty old notebook.

My friend is also using a PCMCIA card that provides USB ports on his old notebook. He is absolutely satisfied with this solution because he don?t need every time the USB ports. Just sometimes if he copies some files from USB stick.
Such cards are not expensive, you can get it for few Euro?s and you can buy this card wherever you want, e. g.

I never heard about firewire to USB ports? This is new for me and I don?t have experience with this.


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Problem with my charging/power on my notebook.

Intermittantly, when using the AC power adapter to charge the battery, the battery will charge for a time (with LED glowing amber) then (after no specific time) the amber light will go out, and stop charging. Looking at the battery icon in the desktop tray when this happens shows the notebook to be running on the battery, even though the AC power supply is still attached.

Moving the AC power supply jack in the socket of the back of the notebook makes no difference. It's almost as if the notebook is not recognising that AC adapter is there.

To add confusion, if I use the notebook on AC power alone (i.e remove the battery totally), the power will randomly cut out. This is also intermitant, and happens even if the notebook is not in use.

I have checked the power meter settings, and i have the most up-to-date drivers for the toshiba power saving utilities. i have also replaced the AC power supply and the battery.

Any Ideas?

Answer:Satellite P30-130: Battery stops charging

Hello Chris

Everything you done is right but next step is to check power supply electronic on the mainboard. Problem is that you can not do it alone and it must be done by technicians.

Please contact service partner in your country and explain them the situation. They have equipment to check power supply electronic placed on mainboard.

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Sorry for my English I am French, I have a laptop Toshiba Satellite C660 few days ago and I noticed that the fan starts and stops every minute at all times, when temperatures exceed about 40 degrees (noted with SpeedFan).
Even if I'm just the office, the Internet. However it does not heat much. Is this normal?

Before I had a laptop and the fan did not stop but almost never had little noisy. I prefer that way, but this is can be a simple matter of habit for the Toshiba ...?

Answer:Re: Satellite C660 - Fan starts then stops


Try please to change cooling method option in advanced power settings.

Open power options > click n your power profile that you use > choose advanced power options > Toshiba Power Saver settings > Cooling method > change both options on ?Battery optimized?.

I think this will reduce fan activity.

Please test it and send some feedback.

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I am having major problems with my hard drive.
It was clicking last week, rebooted it and it then hung on win xp start up screen.
I formatted the computer but it was restarting and turning itself off when trying to install a fresh copy of windows XP.
I have read a bit about my error and it seems that i have a faulty hard drive with bad sectors on it.

I have managed to get win xp on to the machine but at random times the machine is still turning itself off.

The machine is no longer in warranty and i am now looking at replacing the hard drive.

What type of hard drive can i put in the p30-141. does it have to be a specific model or does any generic laptop hard drive work in it

thanks in advance

Answer:Harddrive in Satellite P30-141 stops working

The best solution is to replace HDD with the same model. On this way you will be sure that everything will be OK. What you need is HDD with IDE(ATA-5) interface. The newest notebooks are delivered with SATA interface.

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I have a question regarding the ESC key on my Satellite C660. I am very happy with the laptop, however what annoys me is that from time to time the ESC key stops working. If I restart the computer, it functions again. Furthermore, the volume on/off function (FN+Esc) works, so I don't think that it is a hardware issue.

I don't know whether there is a secret key combination to stop the ESC key working which I press unknowingly or whether one of Toshiba's own programs manages the key's functioning.

Can you help me?


Answer:Satellite C660 - ESC key stops working

You are right about secret key combination to stop ESC functionality. Something like this doesn?t exist but I also don?t know how to understand this problem.
> ... from time to time the ESC key stops working
What are you doing with ESC key and how often do you use it (for which purpose) to know that sometimes it doesn?t work.

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I got a Satellite A200-1CK and my CPU fan stops cooling. Not that my CPU is getting not enough cooling. But when I am using my laptop at school to use it for virtualization of OS it gets warmer and the cooler isn't going to spin.

Is the CPU cooler broken or is it just an setting in the bios?


Answer:Satellite A200 - CPU Fan stops cooling


You must understand that nobody of us can give you any kind of ?precise diagnostic? and if you want to have right answer your notebook should be checked by technicians.

Please check the BIOS settings but on my A200 I can?t see anything that can help.

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My laptop crashed (Toshiba L305-s5921 series).
I dont have the recover discs, but I do have the recovery disc for my Toshiba A215 series.

Can i recover my laptop with this disc.

Answer:Can I use the Satellite A215 recovery disk for Satellite L305-s5921


You can not use the Recovery disk designed for A215 because the A215 is simply different notebook model which need different drivers as the L305!

The image on the recovery disk contains the OS, drivers and tools and if you would use different recovery disk then wrong drivers would be installed on the L305 and this can lead to other troubles!!!

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Hi all,

here is my GOAL: I want to reinstall the original Windows Vista as it was when we bought that laptop.

My PROBLEM: we never succeeded to create that recovery DVDs (just after the purchase), always gave an error... today and to my surprise, I cannot find any recovery tool from the OS either...

1- At power off/on: I tried the "0" key (as read in internet) but did not do anything special..

2- I tried then from this options menu (after F8 at reboot): REPAIR YOUR COMPUTER
Then (after choosing spanish language and logging as user) I tried to lo launch the WINDOWS COMPLETE RESTORE but it said that no CD/DVD found ....(no current issue with this CD/DVD player = working fine)

3- I tried then the other interesting option : HHD RECOVERY (More or less like this, as I have it in spanish version)...Just a pop-up opened (maybe about the recovery DVDs) but without any buttons to follow the process....

Trickier situation now, isn't it?

4- INFO:
I could find the hidden partition and unhide it. It contains folder and files: a 'source' folder, 'boot.sdi' file if I remember well..and maybe more..
=> I copied them on a USB key and recorded as well on a new DVD (and the image.iso of them as well) and repeat the above points 2 and 3, but nothing changed...(the content of this DVD is read without any problem on another laptop)

- This folder and files (found in hidden partition) means that the recovery is still there?
- Is there a sp... Read more

Answer:Satellite A100-999: Recovery process (without recovery DVD/CDs) ?

I understand now that these files (in hidden partition) are those used for showing this special menu (after clicking REPAIR MY COMPUTER) with WINDOWS COMPLETE RESTORE, HHD RECOVERY, ...

Is that right?

Then I suppose that I should have a RECOVERY folder somewhere..but I read in some posts that comment type :"the A100 series has not been equipped with the HDD recovery partition"

If not available then, I'm already then on this last-chance-step explained above? this means to order the recovery DVD on [|]

anyway, I'm waiting for some feedback from you guys...

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I have two original recovery DVD's from Toshiba with my P300-18M laptop.

Do I still need the HDD recovery image on my labtop drive F: ???

Can I use that disk space for other issues

Answer:Satellite P300-18M: Do I need HDD recovery image if I have Recovery DVD


If you have crated the Toshiba recovery DVD and if it?s working properly then you don?t need the recovery image on the HDD because you could reinstall the OS using the created DVD.


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Well, for the first time in 8 years I had to do a system recovery using the disks i created when i first bought my l300-13s using the Toshiba Recovery Disk Creator.
I had inadvertantly deleted the HDD Recovery partition when i set out to do a clone using a bigger HDD.

What I want to find out is instead of making recovery disks to DVD can i make a recovery USB flash drive?



Answer:Satellite L300-13S - Recovery USB instead of Recovery DVD Disks?

When you open Toshiba recovery media creator you can see options which media can be created. I?m not 100% sure but I think on old L300 there was option for recovery DVDs only so I think you cannot create recovery USB.

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Hello there,

Every film I watch (harddisk,) stops all the time, afther several seconds and sometimes a minut the film start again Has anybody an aswer what to do?

Satellite L550 - windows 7


If you can answer in Dutch, thanks!

Answer:Every movie I watch stops on my Satellite L550

> Has anybody an aswer what to do?
Maybe if you offer more precise explanation.
Which files do you use?
Which player do you use?

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I have updated all the wireless drivers on the laptop. It is running Vista and all updates have been applied.

The wireless connection keeps stopping intermittently. It doent lose association with the access point but pings fail, where another computer associated to the same access point works fine. I have run a pc os linux live version on the laptop and it stays connected no problem. SO it seems to be something windows / vista related but im unsure what. I havent checked the bios to see if there is an updtae, not sure if that would help, but has anyone seen this.

Sometimes its worse than others, and one "possible" thing thaht makes it worse is when there is a higher load of trafiic going through the adaptor, such as a download. Tested the same in the linux setup and it continued to work without problems.

Any tips ideas appreciated.


Answer:Satellite Pro L 300. Wireless stops working intermittently


It is not easy to say what is wrong there but let?s start with Toshiba FAQ document -

For more help please post again.

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In the beginning of this week I bought Toshiba satellite Z30-A-1D0.

My touchpad seemed fine but once in a while the cursor stops working for about 1 minute. I can use the left and right button of the touchpad but I just can't move the cursor.

First I thought that I accidentally had locked the touchpad so I pressed Fn+F9 and the light turned on meaning that the touchpad was locked, then I pressed it again and the cursor was still not moving, it only starts almost a minute after... I've tried to be at alert to what I'm doing in the touchpad but it happens when i'm just moving the cursor.

This happens about 4 times a day and the fisrt time it happened was on the day I bought. And I never used a USB mouse in this computer.

Thanks for your atention to my problem and hope you can help me.

Answer:Touchpad stops working for a moment on my Satellite Z30-A-1D0

It is not easy to say why this happen.
If possible try to use external mouse. It will be interesting to know if there is some general problem with mouse or just with internal touchpad.

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Every so often, the driver R300 stops responding and recovers automatically? Is this normal? Would like to know why this happens.

Thanks, Maz

Answer:Driver R300 stops responding - Satellite L30-10S

Hi Maz

For me it is not normal but using Vista there are many other things that can be defined as ?not normal?. Now I do not thing on Toshiba specific stuff but on general Vista problematic. But we do not have choice. Vista is here and hopefully it will be better and better.

Back to your question: if I am understand it right you have some problems with ATI graphic driver. Check please ATI properties and ?Catalyst control Centre? and all settings there. I do not know for sure what it can be but please take a look and make some tests.

I hope you will be able to make it working well again.

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I used bluetooth Logitech LaserTravel Mouse V470 for a few years with Toshiba Satellite P300 (Windows Vista).

Now I upgraded to L70-a-K5S and reconnected mouse to this notebook.
After using for a few minutes, mouse stops responding.

If I switch off/on mouse it works fine. Sometimes it wakes up by itself.
I tried to install Logitech software (SetPoint), doesn't help.

When I reconnect mouse back to old Satellite it works fine.
Mouse is claimed to be supported in Windows 8.

May be BT stacks switches off for a some reason?
Any ideas?

Answer:Satellite L70-A-K5S bluetooth mouse stops responding

Did you tired to reinstall drivers?
You can try to turn off Wi-Fi and then test it out. Does the problem still appears?

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I have a problem with my new notebook :o( I have it only for three days and the webcam stopped working. When I try to use the camera, a dialog window opens and says: Webcam driver open fails. Please restart camera or computer. I re-installed the program, restarted my notebook for several times, but nothing happened :o( Please help me. I dont want to send it to a service just because of this "small" problem. Thanks for answering it.

Answer:Webcam stops working on my Satellite A200-10W

Hello Michal

Have you already tried to reinstall OS using delivered recovery DVD? If possible please do this and your notebook will have ?factory settings? again. After doing this it should work again.

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We have an L450D-119 running Windows 7 64bit.

Occasionally, the keyboard simply stops typing. There is no explanation and no repeatable event. It does not seem to be after any repeatable activity like suspend or hibernate, it just seems to happen. A reboot cures the problem.

It is worth noting that when the keyboard has stopped accepting characters the mouse pad and buttons still work.

This is my second L450D-119, the first was returned with 24 hours for the same reason.

It seems this one has always done it to some extent and the user, not me I might add, has simply seen it as an annoyance and rebooting - clearly this is unacceptable.

My choices are fix it or take it back. So by posting on this forum I am hoping to find a resolution but if nothing is forth coming I shall be forced to take it back and this time it will be for a refund and not exchange.

Thank you for your help and any suggestions


Message was edited by: iwaddo

Answer:Satellite L450D-119 - Keyboard just stops typing


Have you installed any keyboard/mouse drivers? (for an external Logitech mouse for example)
Maybe there is a 3rd party driver installed that is conflicting.

Also check the Sticky Keys settings. If you hold down some keys, Sticky Keys may activate. Untick "Turn on Sticky Keys"
Win7: Control Panel\All Control Panel Items\Ease of Access Center\Make the keyboard easier to use

A BIOS Update may also help. You can download the latest BIOS from the Toshiba Website.

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Hello, i wanted to know if there is already an update for my problem.

I have the problem, that after going in standby-mode or in passive state (ruhezustand) and reactivating with my P100-194 the fan regulation of the GPU stops doing his job. The fan on the left side does not work any more and so the GPU gets up to 110 ? Celsius (meassured with Everest Home Edition). The environment of the GPU gets up to 104 ? C. Then I have to restart the system to keep it from damage.

After restart the System the fan goes for about 2 minutes with full power and i can feel the temperature of the keyboard going down. 5 Minutes later the GPU still has 85 ?C
I am running the BIOS 2.40 and the problem still consists.

Gabriel Kn?pfle

Answer:Satellite P100-194: GPU gets to 110C - Fan regulation stops after standby

You must not worry about damage. If the notebook is not defective the hardware will self-controlled and before something burnout the unit simply switch OFF alone. If you check this forum you will see that many users written about suddenly switching OFF and overheating.

If GPU runs with 110 ? Celsius, what is the temperature of CPU and HDD? Have you maybe mixed C and F? The whole cooling method and in which moment which cooling fan should work is controlled by system and honestly I don?t see there any serious problem.

If unit starts to switch OFF itself then we can write about problematic issue.

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my M40 sometimes stops booting after the Toshiba Screen. It stops and all I can see is the flashing cursor. No Error-Message or something else and normal booting from HDD. Booting from CD (eg. Knoppix) works. This problem only occurs sometimes and isn?t traceable for me.

Best Regards

Answer:Satellite M40 - 129 stops booting after Toshiba Screen

Hi Spoony

Unfortunately on this way it is not easy to say why this happen. Every user has individual OS configuration and we don?t know how your OS is configured.

Can you start OS in ?safe mode?? If yes check a little bit what the problem can be. If there is nothing that you can do I recommend you to save all your data and preinstall unit using recovery media. If you do this I also recommend you to create two partitions.

Don?t compare WXP and Linux booting procedure. Like you know Knoppix uses just RAM and not HDD for running.

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Why when I install Windows XP on my PC overheated and stops in the middle of installing?

Why windows XP run so long, on the other PC that windows loads by 3 times faster!

My PC is Satellite A300D-14P PSAKE8E

Answer:Re: Satellite A300D-14P - XP stops in the middle of installation

If your notebook gets too hot, have you cleaned it?
From time to time you should clean the notebook or let?s say the cooling ventilators.
You can use compressed air spray this could blow out dust from the cooling ventilators. So I clean my notebook if it?s necessary.

And what do you mean with Windows XP runs on an other PC 3 times faster?
Maybe the PC has a faster hardware configuration as the Satellite.
To improve the performance you can do a lot of things: defragment the HDD, remove all not necessary programs, clean the registry, disable some services, check the auto start programs in msconfig and so far.

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Hi guys,

i have a Satellite p30.

i opened up the computer to clean... as it kept on switchng off.

i cleaned and have put it back together... the screen won't display.

i have dismantled checked all connections... everything is fine...

the computer loads up and sound etc is there..

just no display

i have tried fn - f5 nothing... any suggestions?


Answer:Satellite P30 - after cleaning screen stops working

Hi Khalid,

I'm not sure just how mush dismantling you did to clean your P30 but it is possible that you have dislodged the ribbon cable connector attacing you display to the mainboard. I suggest you check that this connection is still intact.


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I have a Satellite A100 laptop, Centrino Duo. I sometimes have problem when switching on the laptop. The computer stops responding while it is switching on and when I restart no scan disk is started which is usual when windows does not start properly.

Also sometimes, the computer does start and i log in into the system but then the screen goes blank and again no scan disk is started when i restart the system.

Pls advise.

Answer:Satellite A100 sometimes stops responding when switching on


In my office I have Satellite A100-504 and till now everything is OK. I didn?t notice something similar to described issue. Have you noticed this behavior since first day?

Can you please tell me which A100 you have exactly? Is this WXP or Vista preinstalled notebook?

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Hi there.

Will be happy if someone can help with this issue.

I connected my Satellite L750, PSK2YA-04K010 with Windows 7 sp1, (64 bit) to my TV today using a brand new HDMI cable. It worked fine for a while and then the display on the TV went dead. I could still manage to get the display on the laptop to work.

I used Fn + F5 to see if I can trouble get it back to life but it did not work. After a long struggle, I just could not get the TV to work again with HDMI.

I checked to see if I have all the latest drivers and all seem OK. I re-installed the nVidia video drivers and then tested it again. Same thing happened. It work for a while and then died on me again.

I noticed that I have a version 1.5 BIOS but can't find a site where it lists the latest BIOS update.

Any help will be greatly appreciated.



Answer:HDMI stops working on Satellite L750

Hello Hein

It is not easy to understand what the problem can be but try please to use other HDMI port on your TV if there are few of them. Use, for instance HDMI 2, enable it on your TV and then use FN+F5 key combination again.

When you press FN+F5 are still several options listed there?
Can you switch on TV again?

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My Satelite A30-213 stops almost everytime when I enter an internet site with lots of uploadings. The machine spins in about one minute or so and closes down. I know that my RAM is only 256Kb. Is that why, and in that case, what can I do about it?

Best Regards

Answer:Satellite A30-213 - stops after loading some Internet page


It is not easy to give a proper answer but the fact is that 256 MB RAM for WXP usage is really not much. I do not know which A30 you have exactly but some of them can be upgraded up to 2 GB RAM.

RAM modules are not expensive anymore and I recommend you to upgrade it to 1 GB minimum. After doing this the notebook will have much more resources and will run much faster.

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Hello! I need help!

The fan stops after the notebook ws turn on and my Toshiba laptop computer is giving me the warning "A problem with the cooling system has been detected. Please turn off the computer immediately, and return it for service".

The fan works several minutes and stops.

I clean out all dust, I didn`t anything with software and hardware.
What the reason of this?

Answer:The fan stops after the Satellite U500 - 10Jwas turn on


What notebook model do you have exactly?
For met it looks like a cooling module problem.

I think it needs to be replaced? and this can be done by Toshiba service in your country.

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I have a Satellite C850 only 8 months old and the keyboard just stops working quite frequently. I have to click where I left off and start typing again but a few letters later it freezes again. I have a USB keyboard and mouse attached and it does the same on the USB keyboard as on the laptop keyboard. It leads me to think that it's a driver problem.

I have researched forums and reset to default in BIOS and also tried pressing FN, left Shift, Left CTrl then Right Shift which one forum said works but it doesn't.

Any ideas before it goes in the bin?

Answer:Satellite C850 - Keyboard stops working

Check please if newer BIOS version is available. If I?m remembering well in the past similar issues were fixed with new BIOS version.

Notebook has valid warranty so you have one more option and t is to contact nearest Toshiba service provider and ask for help. If there is some hardware problem they should fix it.

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Very often, when I restart my laptop, and after typing my user password the screen goes black and the system stops loading windows.
I can access the task manager by pressing Ctrl-Alt-Del, but I can't make it go on.
And then, without doing anything, if I restart (sometime once, sometimes two or three times) it works again.

It's very strange.

I've read that I should update the BIOS and the video card, but the problem is not solved yet. What can I do?


Answer:Satellite A200 PSE3E stops after login

Yes, this is very strange.

Have you made a recovery with the recovery disk? It could be also a problem with Windows and a reinstallation would solve this problem.

Otherwise I have no more idea because you did make a BIOS update.

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I am having this problem for over a month now, the touch pad stops working suddenly and it starts to work after a restart and sometimes after a couple of restarts.

The frequency of this issue is at least twice an hour. I am really tired of restarting all the time.
I have tried system restore but that has not helped and the function keys are not working either.

OS: Windows 7 - 64 bit
Warranty: Expired 03/2013

Answer:Re: Satellite C660-1LD - Touchpad stops working

> I have tried system restore but that has not helped

What do you mean exactly by system restore?

Did you use the Toshiba Recovery DVD or Toshiba HDD Recovery procedure to set the notebook back to factory settings?
In case you did not try that, I recommend doing this!

Fact is that this recovery procedure should fix the system/software issues and in my opinion it looks more like a software as a hardware problem.

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Hello everybody,

I' m using Satellite SA30-203. In last few days, main fan of my computer never stops when the adaptor is plugged. When the computer works with battery, main fan is sometimes -normally- stopping.
I' m not working with a software that needs to much CPU. So, what could be the problem?


Answer:Satellite A30-203: Cooling never stops when the adaptor is plugged

Hi Tunc

In my opinion the activity of the CPU is not affected just by software that you use but all activities. Many of those activities run in the background and the CPU works constantly. Please don?t forget that the CPU is not the only source who produces a lot of warmness. The graphic card is also responsible for the warmness.

Like you know all hardware components are placed side to side and it must be cooled properly. On my Qosmio F20 cooling fan starts to runs even if the download of some files is active.

Believe me there is no problem. You have a high-tech unit with the newest hardware components and the unit must be cooled properly. I can recommend you to change ?Cooling method? in Power saver utility and set it to ?Silent mode?.

Good luck!

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since I bought my Satellite L550 I have problems with the touchpad.
From time to time it stops the scolling funktionality. I tried different things. I deinstalled the drivers reinstalled them, tried older drivers and so on.

Then I decided to wait until I get my Windows 7. Two days ago I received my package and after the successful upgrade to Windows 7 the problem occured again. Suddenly the scolling-functionality didn't work.
Just a reboot of the system solves the problem.
Then the system works some time, and the problem occures again.

The Touchpad is a Alps Pointing device. T
he current installed driververison is 7.102.302.104.

Hopefully anybody can help me to solve this problem finally.

Thanks a lot

P.S. sorry for my bad english. I'm from Germany.

Answer:Satellite L550 - Touchpad stops scrolling sometimes


Have you also tried to reinstall the Touchpad driver? You can find the newest version on the Toshiba website. => Support & Downloads => Donwload Drivers

You can find two versions ? One from Alps Electric and the other one from Synaptics. You have to install both drivers!!!

I?m not sure if this will solve your problem but it?s worth a try. ;)


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I have a Toshiba Satellite A110-180 and when I turn on the computer the fan starts running but it stops in a few seconds and starts again in a while and stops again and starts..... Then the laptop gets heat quickly.

I bought the laptop around 5 years ago so I think that the problem is either the fan or the circuit that controls the fan. Can someone that has had the same problem make me sure that the fan is the problem?

The part number of the fan is ATZHG000500. Does anybody know if a fan with P/N ATZHG000100 is compatible with my laptop or if I can use other fan?

Thanks for your help,

Answer:Satellite A110-180 - Fan starts but stops after few seconds

Hi Wiley,

First of all it?s normal that the fan starts and after few seconds or 1 minute it stops. Depending on the programs that you run the fan start again after few seconds or minutes. So theoretically it?s normal what happens to you.

But if your notebook is around 5 years old you should try to clean it. Therefore I can recommend compressed air spray. This could blow out the dust from the cooling ventilators. It?s very cheap but very useful.
Check this!!

Furthermore I think the thermal grease must be renewed? An authorized notebook technicians can help you and answer if the other fan part number fit in your notebook. :)

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The problem started after I disassembled the laptop to clean it up from dust.
As it usually happens a good intention ended up with something bad.

After this operations I have noticed horizontal lines flickering on the screen.
I can't see any regularity, but when I use it lying in the bed it happens seldom, but left on the desk it flickers really often.
When the screen is slightly moved the flickering stops.

Well, I thought that a loose connection is causing the problem, so I opened it and tried to move every cable and every connection I could see.
I even opened the screen display and used some silicon glue gun to stick the cables.

It didn't help, thought I thing for a few days flickering was much less often.

Any ideas on what can be done to fix it?

Answer:Screen flickers but stops when moved Satellite C

The problem started after I disassembled the laptop

Puhhh…. I guess you had damaged something while disassembling procedure…

It could be also possible that a shield which reduces electromagnetic interferences has been removed from some cables or parts…

Sorry mate but it’s really difficult to say why this appears especially after disassembling and opening the notebook at the own hand

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