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Satellite C70-A-119 - keyboard and touchpad out of order

Question: Satellite C70-A-119 - keyboard and touchpad out of order

on win 8.1 keyboard and pad are not functionning anymore, maybe was a auto driver update. i tried to remove battery, reinstall drivers. i am writting this with visual kb, annoying. usb works well.

what can i do ?

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Preferred Solution: Satellite C70-A-119 - keyboard and touchpad out of order

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite C70-A-119 - keyboard and touchpad out of order

Does keyboard work when you start your notebook and use F12 to enter boot menu?
Have you tried to roll back OS to earlier time using system restore option? Test it please?

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Hello Everyone,

My problem started after updating windows 8.1 to windows 10, of course!
First the touchpad just stopped working, for no reason.

My solution was to uninstall the drive and restart the laptop. And from time to time I had to do this proceed. Two weeks ago windows updated, and the touchpad issue's gone. . Unfortunately, another one appeared.

The feature "mousekey", which is turn it on at ease access to use the numeric keys to use them as a mouse, It's turning itself on. And doesn't matter how many times I turn it off, few seconds and it's on again.

I've tried uninstalling the drive, which after windows the last updating was "ELAN".

Then I replaced by the Toshiba drivers, which is "Synaptic", and uninstalled the drives ,the problem is the same. Because of that, I can't use my numeric key, which is annoying!! If anyone can come up with something I will be grateful.

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On my laptop Satellite L20 not working keyboard and touchpad, but keyboard work in BIOS, USB-ports also not working (USB mouse).

Can i get update file for BIOS(traditional updating from boot CD, not OS!)

Sorry for my bad English.

Answer:Satellite L20 keyboard & touchpad not working but keyboard work in BIOS

If the traditional BIOS update is not available on the download page the only way to get it is to contact nearest authorized service provider. They have all versions.

But this keyboard and mouse issue is really strange. can you use it if you start operating system in ?safe mode??

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I made the mistake of vacuuming my Satellite 1800-814 keyboard a year or so ago.

Astonished myself at how easy it was to suck the letter "T" right off!!!

Found it again after rummaging dustily through the Dyson "cyclone" residue and got it re-attached - after a fashion - to the keyboard using two small flat white plastic clip-on inserts, but I suspect there's a bit I didn't find as the bottom of the letter lifts up without hindrance.

Is there somewhere you can get just the (bits of) letters or would I have to buy a whole new keyboard? If the whole keyboard, would it have to be from a Service Partner or what?


Answer:Satellite 1800-814: Where can I order several keyboard keys?


You can order the several keyboard keys from the Toshiba service partner in your country.

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Hi,I've an approved RMA for full refund for an X230 that I'd purchased from Depot. The restocking fee was waived as I'd ordered another X230 (better EPP deal).I shipped back the unopened X230 and Lenovo acknowledged the receipt of the laptop on Feb 5. And since then there has been no update on my refund. I was told it would take 6 business days for the refund to be posted back to my account.Now it's over 2 weeks and when I contacted post sales support - this is the reply I got from them: *************Hi,We regret to inform you that i am unable to get any information on this order, I am still working on your order. Once we get the information on the refund i will keep you updated on the same For further assistance please feel free to email me back and i will be glad to assist you Regards *************So what are my options now. An answer like "i am unable to get any information on this order" from customer care themselves doesn't really inspire confidence with Lenovo. The second X230 that I'd ordered, has issues with the IPS display having a yellow tint and the touchpad being super jumpy. Had sent it to their repair center who unfortunately were not able to see the problems at first but later accepted the problem with the touchpad alone and they're getting the laptop re-imaged. Display is as designed according to them. They're sending it back now. Will wait and see. If I still see the display problem, will get it returned. Thank you Lenovo, for that amazing buyi... Read more

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Recently I have bought an Toshiba Satellite C855-2ev.
As the performance of the wireless nic is a bit disappointing I have bought a replacement nic.

However when I wanted to change the card I was unable to open the laptop.
There are some screws under the keyboard that need to be unscrewed before it can be opened.

Unfortunately I wasn't able to remove the keyboard.
Does anybody know how the keyboard can be removed?


Answer:Satellite C855-2EV: How to remove keyboard in order to replace WLan

I hope you know that WLAN card replacement or upgrade is not supported so doing something like this you will cancel valid warranty. Another thing is compatibility. Toshiba doesn?t offer any info about compatible WLAN cards so I?m wondering you have already bought new WLAN card.

Are you 100% sure it will work properly?
Please think twice before you do anything. In my opinion it is not so good idea to cancel valid warranty for new notebook.

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I bought a Toshiba Satellite A80-154

The Keyboard doesn?t work.
I see the light but no key worked. The same with the touchpad.
I can?t go into the Bios.

When I plug a USB mice and keyboard in works fine.
I search for a new one in Ebay. The cheapest offer 24$+6$!

I see in the Windows system the keyboard and touchpad with a !
I don?t know what the problem is but it is not a Windows prob.
it doesn?t work either in Bios.

Thank you for Help

Answer:Satellite A80-154 - Keyboard and Touchpad don't work


It looks like a hardware problem.
If the warranty is valid you could contact the ASP in your country for a hardware check.

If the warranty is not valid you could firstly check if the keyboard cable was connected to the motherboard properly.
If it?s connected properly then a keyboard malfunction is possible and it would be advisable to check if a replacement would help to solve this issue.

The compatible parts can be ordered also from the ASP in your country.

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I can't use my touchpad and keyboard together to play browser or light games.
I tried searching it up but nothing help.
Any can help me
Model: L50D-C

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I apologize in advance if this has been answered elsewhere. I have Satellite a105-s2194. The keyboard and touch pad stopped working after I edited my registry to fix my dvd burner. I've tried a usb mouse. It shows up but also doesn't work.I can't do a system restore without a working mouse or keyboard so I'm kind of stuck.
I checked the BIOS and everything is as it should be. Keyboard works in BIOS and system utilities menus.
Any suggestions would be greatly appreciated. Thank!

Answer:Satellite keyboard/touchpad unresponsive

BIOS provides USB support before Windows starts which is why it works in BIOS but not Windows.

I suggest the best place to start is recovering your files/folders. You can probably just skip to Step 2 for your case See How to recover your folders/files when Windows won?t boot

Then you can comfortably try fixing your computer (which might need a full reformat/reinstall)

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I have a lots of problems with my Satellite A300D-11S (for Adriatic region).

I have Windows 7 Ultimate with installed all drivers from Toshiba site. Everything works perfectly .... but..

When I first time power-on notebook, graphic driver cannot initialize, keyboard doesn't work, and touchpad is froozen. In this situation I can use external USB mouse and keyboard, Internet (WLAN,LAN), Sound. When I reebot the system, Windows 7 loads and works perfectly and I can work 3-4 hours. After turning off notebook and power-on after 30 minutes, 1 hour, or 6 hours, problem is still present again :(

Then I reinstalled all system from zero, use newest drivers update and problems is still present. I tried this 3 times, but I havent got idea what to do. Sometimes when I close lid of my notebook, and later when resuming from stand-by touchpad and keyboard are frozen.

Notebook have warranty but last time, service replaced mainboard and Cpu. Maybe notebook is defective?

Thnx, and sorry about gramatic errors

Answer:Satellite A300D-11S - Keyboard and touchpad freezes


> graphic driver cannot initialize, keyboard doesn't work, and touchpad is froozen. In this situation I can use external USB mouse and keyboard, Internet (WLAN,LAN), Sound.
For me it sounds like that just the internal input devices (keyboard and touchpad) don?t work anymore and they should be replaced.
What do you think about this?

You can contact your authorized service provider. They can exchange both parts for you.
Check this!!!

Regarding your display driver issue you should update the driver and install latest BIOS version.

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I can't seem to find a way of fixing this or the cause of the problem.

Here it is:

I haven't had the laptop for that long and already thinking it is a terrible thing. When I start my laptop there is like a 70% chance of the keyboard not starting (this is up until it gets to the windows login) then around a 15% chance the touch pad wont start. If the touchpad wont start then I just shut down the whole laptop and start again but there is a chance with the laptop that if I use the on screen keyboard to login then the keyboard will start working again. (around 80% chance) I am getting sick of it.

I probably should have written this in code.

Any ideas on how to fix this?

Note: I have tried uninstalling, reinstalling and rollback the drivers, even searching for the most current.


Answer:Satellite P850 - Keyboard + Touchpad issues

Nobody Know??

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I have just baught my GF a refurbed Toshiba laptop for her 21st birthday from a reliable source, its a Satellite Pro L300.

I started it up did all the setup stuff it told me to only to find that the touchpad and keyboard will not work AT ALL.
The keyboard caps lock key doesn't even light up when I press it,
I've downloaded all the latest drivers for EVERYTHING inc. the touchpad, this has made no difference,

I'm running out of ideas fast and coming to terms with the fact that the keyboard and touchpad might be faulty and as a result ill have to give my GF a faulty laptop for hewr 21st, not happy :(

Does any1 have any ideas?

Thanks :)

Edit: OK, very odd, right after i sent this message i tried the keyboard one more time and it works fine?
Could it be something 2 do with the downloading of the VAP package?

The touch pad is still knackered even when i try the fn + f9 combo?

2nd Edit: Ok now the keyboard has stopped working again!


Answer:Satellite Pro L300 - Keyboard and touchpad issues


Looks like a keyboard issue?. who knows why it doesn?t work? looks like something would be wrong?
I recommend visiting your dealer and asking for replacement?
Otherwise you could contact the ASP in your country for a fix?

I think this is everything what you could do?

Good luck

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This is the second time this has happened to me
However last time a system restore fixed the problem, this time system restore didnt work.

I can use my keyboard on startup and in safe mode but that is all.
I am currently using a USB keyboard and mouse.

I have tried almost all of the suggestions with no joy. please help.

Answer:Keyboard and Touchpad wont work on Satellite L


There are no many options which could solve this problem.
It can be a hardware problem or software related issue.

Can you use the internal keyboard within the BIOS?
Check this.
If this would not be possible, I assume the hardware is faulty.

Additionally I recommend testing the keyboard and touchpad using the factory settings.
Recover the notebook and check if the keyboard would functions?. Otherwise you will need an helps from an notebook technician in order to replace the keyboard and touchpad

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The laptop is just over 1 year old and has been working ok until recently.

First symptoms were keyboard and touchpad not working at windows 8 login page. Pressing power to put laptop in sleep and pressing again often got them working.

This progressed to the keyboard and touchpad not working at random points whilst using the laptop.

Finally blanked the HDD and restored windows 8 alone, the laptop still BSOD's fairly frequently - refuses to install updates required for 8.1 and the keyboard and mouse often do not work even in the BIOS setup page. I have reseated the RAM and HDD.

Running out of ideas, the keyboard and touchpad do work and so I would assume that their connections are OK - but frequently they just stop.

Any ideas appreciated?


Answer:Satellite C850D-11Q - Keyboard and Touchpad not working

Sorry forgot the model - C850D 11Q

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I own a sattelite C870-13E computer since august.

Yesterday for no apparent reason, my touchpad stopped working. (no, I didn't turn it off)
Not really bothered by it, i kept working on my computer for several hours.
It then occurred to me it might be a little bug, so I decided to restart my computer.

When it turned back on, not only my touchpad didn't work, now nothing on my keyboard responded, not a single key. I updated drivers, bios, ran a virus scan, rolled back my computer to a few days earlier, nothing helped.

The strange thing is that the keyboard still responds when i hold the 0, F1 or F8 keys, as well as enter and arrow keys to get in the menus before windows starts up.

Using those, i used the toshiba recovery to set the computer back to factory settings.
Despite all that, keyboard and touchpad are still out.
I really don't understand, since it works during startup it can't be actual materialistic damage!

Now i'm getting frustrated cause i have no more solutions and typing with on-screen keyboard is really slow! =p

Any help?

Answer:Keyboard and touchpad don't work on Satellite C870-13E


I think it?s a hardware malfunction because you already tried the system recovery and the keyboard does not work even if using factory settings.

But it would be interesting to know if the USB external keyboard would functions. Can you test this? In my opinion if the external keyboard would works properly, then this would mean that your internal keyboard is faulty and needs to be replaced.
I?m wondering if the touchpad fault is related to the internal keyboard malfunction.

However, I think the warranty should be still valid if you purchased this unit in August. So get in contact with service and the guys should fix it free of charge!

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Satellite C660-28H

Win7 64bit

antivirus Kaskpersky deleted "system32/driver/cekbfilter.sys" file for keylogger reason (Kaspersky Support said It is mistake of Kaspersky antivirus, file is not virus or virused), and after I restart OS I find keyboard and touchpad not working at all.

Also I already asked about this at [US Toshiba Forum|] and there was advise to ask here too

I can not use Windows recovery (do not have recovery point) , and I do not want to do full recovery to factory default - there are many soft and personal data stored.

So Is here way to recover drivers? As I already said at US Toshiba Forum - I already tryed delete touch pad driver and instal from Synaptic official website, and I not changed anything.

Also I think antivirus may delete not only file, but do some fixes to remove "wrone" driver

Answer:Re: Satellite C660 - keyboard and touchpad are not working

Huh it is very stupid situation now. I never had such problems but it will be interesting to find solution to this.

Have you tried to connect external mouse, just to see if this can work? I mean it is much easier to use windows with mouse and choose different options.

If this works try to open device manager and properties for keyboard. There you can find option for driver update. Check if some driver update can be found. Fact is that keyboard uses standard Microsoft driver so f you are online maybe some driver can be found.

Of course best and easiest solution for you is recovery installation. If you don?t want to do this try to find right drivers using such driver update option.

One more thing: if you have so important stuff saved on HDD you can remove it from your notebook and connect it to other PC/notebook as external device and make backup. After doing this you can install recovery image and problem is solved.

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I have a Satellite A660-133, when I use the keyboard or the touchpad I can hear many vibrations from the case of the laptop. I think it is not normal but actually the same model showed in shop does the same. What do you think about it?

Is there anybody who has this model and who is able to tell me what is his experience about that?


Answer:Satellite A660-133 - Vibrations when I use the keyboard or touchpad

Hi davmat,

I?m not Satellite A660 owner but friend of me has one. He never told me about such a problem expect that?s a great notebook with powerful hardware and he love the design. I must agree with him that?s a great notebook from Toshiba!

Anyway, if you think it?s not normal you should contact an authorized service provider in your country. The guys can check this problem and maybe you need a new keyboard but this can be exchanged under warranty.

You can find a list of ASPs here: > Support & Downloads > Find an authorized service provider

Good luck! :)

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In an attempt to get the FN key working again, I installed the latest 'Flash Cards Support Utility', which has made the problem considerably worse. No keys on the keyboard work (there is still power going to it, as the number lock light is lit) and the touchpad doesn't respond either, along with its buttons.

I'm guessing it was something to do with what i just installed but i don't really know where to start. I have a usb mouse and a spare keyboard so am able to use the laptop but would be very grateful for any help fixing it.


Answer:Satellite C660 - Keyboard and Touchpad failing

Before we start the discussion one question: do you have problem with FN keys only or you cannot use whole keyboard?
What is with touchpad? Is touchpad maybe disabled? Have you installed Synaptics touchpad driver?
It is really not easy to say what is going on there but maybe you should install recovery image and test functionality with ?factory settings?. I mean with clean OS installation everything should be OK. If not there must be some hardware problem.

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I have a problem with my Satellite L305. Keyboard failed first. I have restored windows and then touchpad failed, but keyboard started working.
When touchpad is enabled in BIOS, keyboard and touchpad don't work in windows. When touchpad is disabled, only keyboard works in windows. In BIOS keyboard works every time. Everything is plugged as should be. Fn+F9 doesn't change a thing. Newest synaptics driver is already installed, but laptop doesn't see any touchpad.
Could anyone help please?

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my touchpad stopped functioning properly half a year ago. Additionally it blocks my keyboard as well. If I go to sleep mode then start the notebook again then the keyboard starts functioning but not the touchpad. Then at some days touchpad comes back to life and works for a while perfectly.

Also, the notebook has started to heat up recently, especially around the touchpad's place.

I have my drivers installed so I guess that it should not be a problem. What can be?


Answer:Satellite A300 - Touchpad and keyboard issues

Hi buddy,

Maybe you should update the touchpad driver. You can download driver updates on official Toshiba website:

There you should find a newer version of touchpad driver.

Regarding the keyboard it would be interesting to know if the same happens with an external one. Can you test this please?

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I have problem with keyboard and touchpad. Laptop is Satellite A300-1G5

I have Vista home premium and when I power computer on, I must put password in user box then my keyboard and touchpad don't work.

In Bios my keyboard working but when Vista starts it does not.

How I solve this problem?


Answer:Satellite A300-1G5: Keyboard and touchpad do not work


First of all please check the device status in the device manager.
Please check if the keyboard and touchpad are listed correctly without any yellow exclamation marks.

But you should try to reinstall the drivers again even though the keyboard and the touchpad were recognized properly.
In this case I would recommend removing the keyboard and the touchpad from the device manager and then you should reboot the notebook once again.

After Vista has rebooted the both devices should be recognized again and should work.

Please check this!

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I somehow lost connection to the touchpad mouse. How can I activate it again by use of the keyboard (I don't have any external mouse)?

Asia ;o)

Answer:Satellite Pro M70 - How to activate touchpad mouse by use of keyboard?


You can enable or disable the touchpad with FN+F9.
Check this!!

But normally you could also find this information in your user manual.


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Hello i have a problem.

The first time than i start the computer, the touchpad and the keyboard don?t run, and i must to connect a mouse-usb for to restart the computer. And in the second time, the touchpad and keyboard run correctly.

I have a Toshiba A300 and I have Windows 7 Ultimate 32bits
What could I to do for solve this problem?
My English is very bad but I hope you understand me and can help me.


Answer:Satellite A300 - touchpad and keyboard problem

According to your message you have to reboot the notebook in order to get the keyboard and touchpad working properly.
Possibly there is something wrong with the drivers for keyboard and touchpad?
As a first idea I would recommend to refresh the OS.
This means that you should check if a new OS installation could solve this problem.

Keyboard driver is a part of the windows OS so I think this should be checked.

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I have same problem as many people are facing with (Toshiba Satellite A300-21H PSAG8E-05J00TEN) . I'm sure touchpad is not disabled.
Windows VISTA clean installation - touchpad & keyboard half of the time are working half of the time not. I'm sure it's not a driver problem (if it's not working device manager says there was problem with device..) . I've already tried 5 different drivers..
I am facing issue from the time i bought it.. I thought there might be problem with OS, today i installed UBANTU but facing same issue (Mouse pad stops working after some time) with this OS tooo.. I am sure that its problem with Hardware not with OS or any driver..

Can please any one tell is there any solution for this...

Answer:Satellite A300 - touchpad & keyboard issues

I have Satellite A300-1LI and it is also PASG8E but I didn?t notice any problems with touchpad or keyboard. At the beginning I used it with original Vista image but about a year now I use WXP and Win7 as dual boot. No problems at all.

If you have noticed this strange problem from the first day why you didn?t contacted Toshiba service and asked for help?
I can imagine there is some hardware problem but I don?t know what do you want to do alone about it. do you want to exchange keyboard or touchpad alone.

Keyboard replacement is not a big deal but touchpad.....

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After I updated the drivers of my keyboard and touchpad they wont respond or freze when the xp boot screen appears.
Oh and it works before that.

What can I do ?

Answer:Satellite A10-S177 touchpad and keyboard don't respond


Sorry mate but I don?t understand how you have updated the keyboard driver?
The keyboard driver is a part of the Windows OS so it cannot be updated manually?

Check if you can boot in safe mode.
Press F8 and then choose safe mode. Then you can try to reverse the OS back to the early time point before the OS has been muddled up.

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Hey peeps, how are we all?

I have a funny problem here. the touchpad and keyboard do not work in windows or the BIOS, if I reboot the computer the same happens whether its just on battery or through the mains.

If I take the battery out then replace it and reboot the keyboard and mouse will work absolutely fine until I reboot it next (unless i remove the battery again).

Is there something that gets reset that would stop the touchpad and keyboard working?

Thanks alot,


Answer:Satellite Pro L40 Keyboard + Touchpad inop after reboot

That?s a strange issue.
Did you try to update the BIOS? Check if you use the latest version and update it if a newer version is available.

Generally it?s not easy to say what could cause this issue?
To be honest I never heard about a similar issue?

So check if an BIOS update will help to sort this out? if not I would recommend contacting the ASP in your country for a solution!

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Hi folks, I'm new here and hope you can help me.

I have a Satellite L750D here which has a strange Keyboard/touchpad issue.

Recently my screen has been replaced and I toke the opportunity to replace the DD with a SDD.

I used the OS restore cd's which I created from the recovery partition and completely reinstalled Windows 7 64-Bit from those.

Everything seemed to work well until after the last reboot.

Then my after reboot, the keyboard wasn't working and neither the touchpad.
I tried rebooting / shutting down and starting again, no change.

I connected an USB keyboard and mouse, both work perfectly.

I reinstalled the touchpad drivers from the Toshiba website, still no change.

I then closed the lid and let the notebook go into sleepmode/hibernation and found that when I opened the lid/screen, that the keyboard was working again, but not the touchpad.

Fn-F9 made no difference.

I then pressed the button above the touchpad, but the touchpad remained dead. But after pressing that button, the keyboard went dead too!!?
Switching the button for the touchpad on/off made no difference, both keyboard and touchpad remained dead.

Rebooting made no difference either.

Throwing away the drivers in safe-mode led the drivers to be reinstalled, but both keyboard and touchpad remained dead.

The only thing to bring the keyboard back to life is closing the lid and going to sleepmode/hibernation and reawakening the notebook.

But press the button above ... Read more

Answer:Satellite L750D - Strange Keyboard/touchpad issue

I connected an USB keyboard and mouse, both work perfectly.

This is really strange… from my point of few, if the external keyboard and mouse works properly, then the controller should be OK, and this would mean that the malfunction must be related to the faulty keyboard / touchpad.

But at the other hand, you said that the keyboard works properly booting from Linux Live CD.
To me this makes no sense and I’m confused…

Anyway, since the notebook has been disassembled in order to replace the screen and other parts, I think something went wrong during this procedure and probably a part was affected…

In my opinion it’s advisable to replace the keyboard and to check if it will fix the issue.

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I have a Toshiba Satellite A110, bought a couple of months ago. In the last few weeks it has started randomly locking the keyboard and touchpad (with or without external mouse plugged in - though external mouse always works).

Now there are power up issues, with the system hanging at the Toshiba Bios screen, may fully boot up maybe one time in five.
Wireless network acquisition is also very temperamental. I have tried everything software I can think of (new drivers/virus scan/uninstall-reinstall), with the exception of a full Toshiba back-up disk reinstallation.

Any advice would be greatly appreciated.


Answer:Satellite A110: keyboard, touchpad, power-up issues


I think we should firstly find out if the issue is software or hardware related.
In this case the installation of the OS with the Toshiba recovery CD is recommended.
After the installation the notebook should works without any troubles.

But if the unit will hang and will not boot properly than there could be something wrong with the hardware.
I think your warranty is valid and in such case you should always contact the ASP in your county for a checking.

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this laptop Satellite L300D is not even a year old and it is giving me a heck of a lot of issues.

About 3 times a week the touchpad will just stop working (after going around crazy & clicking stuff on its own)
When I plug in a mouse it works.

Today the keyboard gave up, after a re-boot it will allow me to type in my password but after that its dead.

Please help.

Answer:Satellite L300D touchpad and keyboard wont work at all

Did you install mouse drivers for your external mouse? Sometimes they can cause problems with the internal touchpad.

Otherwise you should send the laptop to an Authorized Service Partner to get it repaired under warranty.

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Hi Toshiba Fans,
I got some very odd problems. The keyboard works in the BIOS but later on, after windows 7 64bit booted only if I go in sleep mode and awake.
Why is that?
The touchpad is not working at all, neither the pad, nor the buttons. I have activiated it with the little black button above the touchpad.

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Hello Guys

My Keyboard & touchpad stopped working today.
Its a Satellite L750D Part # PSK36A-009008 Serial # 7B339221W

I've tried a restore to a earlier date

Can anyone help

Answer:Satellite L750D - Keyboard & touchpad stopped working

Sounds like hardware problem.
Try to set the notebook back to factory settings. I guess you would need to use an external USB keyboard in case the internal keyboard does not work.

Here an instruction how to perform a System Recovery?

Feedback would be greatly appreciated

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My daughter's Toshiba Satellite Pro A100 has developed a couple of faults.

Firstly, the keyboard displays random characters such as a stuck key would. eg, if in Google or Wordpad the system will at random type a single character over and over again even when no key is pressed. Occasionally it will also open windows or programs as if the 'enter' key has been pressed, or cycle through desktop icons.

Secondly, the touchpad is non-responsive and cursor operation isn't possible from the touchpad or buttons. I don't know if the two are related.

She assures me she hasn't spilled anything on the laptop, so any help would be appreciated to rectify these faults.


Answer:Satellite A100 - Keyboard and Touchpad don't work properly


Can you notice the same issue with external input devices?

If not it?s time for an authorized service provider. I think the keyboard and touchpad must be replaced and the technicians can help you.

On the Toshiba website you can find a list of authorized service provider.

Good luck! :)

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I'm looking for suggestions or ideas how to deal with the keyboard and touchpad problem, which occured right after I've installed new OS. I changed from Windows Vista to Windows 7, since then both my keyboard and touchpad become inactive after a few minutes from system start. It doesn't matter whether I write anything or not, the device works for a short time and then turns off automatically. I tried to find driver updates but didn't manage to come across anything that could possibly be the solution. It's difficult to work with on-screen keyboard so I hope you'll be able to help me.

Thank you in advance,

Answer:Satellite A300-1AL - keyboard and touchpad issues after OS change

I have a similar problem with my A300-09Y I upgraded from vista to windows 7 and
most of the touchpad buttons work but the media symbol which used to turn on wmp doesn't work anymore
I'm sure the actual button is fine, but I don't know why its the only one that wont work

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I have a Toshiba Satellite U50T-A-10F which did the usual turn off and update last night however when I turned it back on the scroll mouse and keyboard won't work I managed to get in on because the touchscreen is still working but does anyone know why it would of updated then won't work?

Tried phoning support but only open Monday to Friday, I did take out extended warranty thank god!

Answer:Satellite U50T-A-10F - keyboard and ELAN touchpad not working

Having the exact same problem here, having to type on the touch screen as my keyboard and mouse have suddenly stopped working. Very annoying as I really need to use my laptop at the moment. Any suggestions on how to fix it are very much welcomed.

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Swapped motherboard in this laptop because the old one had died. After plugging everything in and double checking all of my connections, here are the symptoms I am having now:

When the machine boots to windows I have no keyboard or touch pad. I have keyboard function at post long enough for me to hit f2 and get to the CMOS settings, after that I lose keyboard, except for using the function key and f4 to change monitors,

On boot up I can turn number lock on and then nothing again. I have tried resetting the CMOS, o have tried pulling all the cards like wireless and modem, tried different sticks of ram and even pulling the hard drive. If you have any thoughts or have seen this before please clue me in,



Answer:Toshiba Satellite L505 keyboard and touchpad not working.

What prompted the mobo replacement?

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Hello everyone!
I have just bought new Satellite Pro L850 with windows 7 64bit on recovery partition.
I have a big problem cause internal keybord doesn't work under the windows. Under the bios i can do everything i want. But from windows first configuration ( i cant even set computer name and user name) , keyboard doesnt work. I have clean windows version ( with toschiba programs - recovery partition).

It seems that is not a hardware problem cause under the bios keybord working.

Extra i have update the bios to newest version 6.50, but didnt notice any change.

Please help me with this issue, cause i dont have any more idea what to do now.

Good day and w8 for answers


ps. external keybord on usb working!

Message was edited by: pcz

Answer:Satellite Pro L850 - keyboard/ touchpad doesnt work

The whole story sounds unbelievable. Brand new notebook and keyboard is not working???
Install recovery image again and check if the situation is the same. If the problem persists contact your local dealer, explain the situation and ask for exchange.

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Toshiba Satellite 15.6-Inch Touch Screen Laptop (S55T-B5282)
Found laptop in Advanced Startup options with the CAPS LOCK and NUM LOCK buttons lit but unresponsive and touchpad dead as well. Plugged in USB keyboard and mouse, backed up data in safe mode, factory reset, but still CAPS LOCK and NUM LOCK buttons lit but unresponsive and touchpad dead. Naturally the warranty expired in Jan. 2016. Trolling the Toshiba community forum, lots of chatter about this but no real resolution. I don't see anything in the BIOS either. Suggestions? Thanks!

Answer:Satellite Boot Loop w/ dead Keyboard & Touchpad

If you can access safe mode using a USB keyboard and mouse can you do a System Restore to a date before the problem? If you have not backed up data on the desktop after the restore date move it to My Documents before doing the System Restore.

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I installed Windows 8 on my satellite P300-156 and now I encounter a big problem.
My keyboard freezes when touching the touch pad. In addition, the microphone does not work when the Windows Device Manager indicates that's ok.

There is no driver windows 8 for this laptop...

Answer:Re: Satellite P300-156: keyboard freezes touching touchpad - mic does not w

Did you install Windows 7 drivers in Win8?

That may be the problem.
You should hunt around for compatible Win8 drivers from newer models that support Win8.

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I have SATELLITE A200-10W ,HOME PREMIUM installed with SP1. I am using it more than one year. All of sudden what happened that my laptop stop responding and then I restarted it.
My touchpad and keyboard stop working but i logon into window user through ONSCREEN KEYBOARD.
Inside device manager i have WARNING icon on keyboard and inside it is written under DEVICE STATUS that

?Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.(CODE 39)."

i8042prt.sys and kbdclass.sys files are attached as driver detail.

My keyboard is working during BIOS and even when I boot with bootable CD as WINPE operating system, my keyboard is working, even typing everything inside that environment but not in normal window.

I tired restore my laptop
Enforce unsigned driver
SAFE MODE (not working even)

Downloaded some software like driver detected etc, but ....... NO RESULT.

I don't want to go for WINDOW RECOVERY CD for OS to re-install
I have a lot of settings, I don't want to erase...


My Warranty is already finish after one year

pls help and reply.........

Answer:Satellite A200 - keyboard and touchpad drivers cannot be loaded

Problem has been solved after SYSTEM RESORE into SAFE MODE.

Thanks to system restore tool, which finally save my window

I hope my this post will help future people to resolve their such issue.

khuram ~

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After one month of normal usage one of my school's L300's keyboard and touchpad stopped working. It was reported to me and on the advice of our technician I used the cure disc to reinstall everything back to original state. However, this did not solve the problem. Now I need to go through the normal setup screens and am required to enter a user name which I cannot do! This means I cannot check the drivers etc. The keyboard works fine when in BIOS, but not once windows boots up.

Answer:Satellite Pro L300 (PSLB1A) keyboard and touchpad issues


Set the BIOS settings to default and try again.
When recovery installation starts can you use keyboard (arrows, ENTER) or mouse in Toshiba recovery menu?

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Satellite Pro L500-19X running windows 7.

The machine boots ok, then at the login screen neither the touchpad or keyboard works.
The only way I can overcome this is to go back to a previous restore point.
After this, the machine runs fine until I power off, on powering up again, I get the same issue.

The machine has the latest updates applied.

Any pointers welcomed.



Answer:Satellite Pro L500-19X boots ok but touchpad and keyboard fail

Can you use both devices in ?safe mode? or when you enter BIOS settings?

If possible run HDD recovery installation and test functionality with ?factory settings?.
I know, it is most radical method but best way to test hardware functionality.

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Hi everyone.

I was hoping someone could help me with a problem I'm having with my Satellite 5200-802. The Keyboard will not work evn though it shows in device manager and report it as working fine. I have updated the BIOS and tried a lot of other basic stuff so any suggestions would be greatly appreciated.

It may be worth mentioning that I also cannot get my touchpad driver to register.

Many thanks.

Answer:Satellite 5200-802: Keyboard and touchpad dont work


Do you get an error message or do you have any bed signs on the screen?
Can you use the keyboard to access the BIOS?
If yes then the keyboard was recognized and works!

If you cannot use the keyboard running OS then I would recommend to delete the keyboard device from the device manager and to restart the notebook.
After new OS reboot the keyboard should be recognized again.

But I think that you will be not able to access the BIOS.
Due to the fact that the touchpad does not work too, I presume the hardware is faulty or there is no connection to the motherboard. Maybe a lose cable?

Maybe you should check this. But note; if you have no experience contact the notebook technicians. Bye

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Hello everybody

I have a serious problem in my Satellite A300-243. I installed using a CD a driver for external keyboard and after I restarted both keyboard and touchbpad stopped working and taking any order when I reach the vista welcome page.
What should I do because you know even I cant enter the windows to uninstall that driver.

Any way to do it while windows starting up?

Answer:Satellite A300-243 - Keyboard and touchpad stopped working


Why you installed a driver for external keyboard? I never heard about such drivers?

Anyway, you should try to boot in safe mode and then you are able to remove external keyboard driver from software list. After restarting in normal mode, the touchpad and keyboard should work properly again.

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On my Sat P100 PSPA6A, around 50% of the time, the keyboard and touchpad do not respond properly. By this I mean:
- mouse tracks jerkily and slowly across screen
- keystrokes lost

Both these symptoms occur at once - it's never one or the other. Sometimes a restart fixes it, sometimes it doesn't. It occurs after a fresh Windows install and with all Toshiba drivers as-new so it's not software or a virus. It's not related to overheating, as it can occur from startup after an overnight power-off. It's even occurred on two machines of this spec (one got RTMd and replaced under warranty) so it's not just some weird quirk on this one and only machine that I have.

I'm at my wit's end with this. If it wasn't for this intermittant fault, I'd be very happy with this, but I'm on the verge of throwing it off a cliff. (Well, not really, but trading it in anyway.)

Any suggestions would be appreciated.

Answer:Satellite P100 (PSPA6A) touchpad and keyboard slow/no response

Have you tried to update BIOS to latest version?
If I am remembering well such issues are fixed with BIOS updates.

One more thing: if this issue is still there, even after clean OS installation, it can also be hardware related issue. You know, it is not easy to give exact solution to this. Maybe you should contact nearest authorized service provider and let them check keyboard and touchpad using their diagnostic tools.

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Satellite A210 less than 12 months old.

1. Speakers had problem - ASP replaced the motherboard, but now the volume is always very low, even when at 100%. All settings checked and seem to be okay. How to fix??

2. Does not always boot from battery as it is continually flat. Laptop went to ASP who replaced motherboard (again) and put new battery. Now it is always best to run the laptop from the power adaptor as the battery is still losing charge. If unplugged from mains supply battery goes flat over night????

3. Refused to boot up with the power button, talked to ASP who advised to reformat PC - did that but problem still remained

4. Reformatted lots more times and in end sent back to ASP as now the keyboard did not always work either. ASP replaced the motherboard (that is now the third one) but hasn't resolved the problem, and the keyboard. Battery still not holding charge

5. On day that I got A210 back, touchpad didn't work. Talked to ASP who gave me lots of options to try, including turning it off and waiting for 30 minutes, which did nothing. Sent it back to ASP who says there is nothing wrong with it?????

How can I resolve the power on and touchpad issue?
Have given up on the battery and the speakers
Maybe someone other than the ASP can give me an answer please. All I want is to be able to use my laptop and have it do all the usual things that a PC does, sound, keyboard, battery operation and not always have to put in a USB mouse.

Help ap... Read more

Answer:Satellite A210 - Keyboard, touchpad, battery, start up issues

1. Have you checked the volume of the physical volume dial at the front of the laptop? And also the Main and Wave volumes in windows?

2. Go into the BIOS and disable USB Sleep and Charge, and Wake On LAN

3. Try holding the power button down for 2 second

4. All the keys didnt work? Or just some?

5. Try pressing Fn+F9 to toggle the Touchpad. If you installed drivers (such as Logitech or Microsoft) for your external mouse, remove them and reboot.

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I purchased a new C850-1G3. Touchpad doesn't work well, sometime stop to working (also during Win8 first installation). The keyboard has bad feeling: very very flexing (like netbook of some year ago).
Feels cheap.

What do you think about? Touchpad stop working is normal?


Answer:Satellite C850-1G3 touchpad stoped working - keyboard very flexing

>Feels cheap.
The Satellite C850-1G3 is a cheap notebook. You can get it for about 370 Euros.

>Touchpad stop working is normal?
Even if the notebook is cheap, the touchpad should work properly.

But what do you mean exactly by stopped working?
Can you enable or disable the touchpad by pressing Fn + F5 (or just F5)??

Did you try to modify the touchpad settings? (can be found in control panel -> mouse -> last tab ?pointing device -> settings?)

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i have a problem with my laptop, the touchpad and the keyboard doesn't work.
Any one can help me what's the possible cause?

thanks in advance.

Answer:Satellite W30T-A378 - touchpad and the keyboard doesn't work


I assume that you checked if the tablet has been connected properly to the keyboard docking.

Did you try to disconnect and connect the docking again?
Note: there is a release latch on the left which you have to move and hold in order to remove the tablet.

Maybe there is some connection problem.

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I have installed Windows 7 (32-bit) on my Satellite Pro A210 and have a similar problem. When it starts all is well but after hibernation the keypad and touchpad stop working after about 3 mins. The only way to fix it is force a re-boot.

Anyone have any ideas?

Answer:Satellite Pro A210 - Keyboard and touchpad stop working after hibernation


Have you installed all drivers for your notebook? I mean especially the chipset driver.
Check this!!!

If you have yellow exclamation marks in device manager you should install all missing drivers.

Last but not least don?t forget to install all available Windows 7 updates that you can get thorugh Windows Update.

Sorry but this is all what I can say at the moment?

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Hello everyone!

I've had my laptop for a while but I've never actually had the time to take care of the problems that came with it.

Ever since I've gotten it, all the way in July, my touchpad wouldn't work properly.
As simple as that. It would work for a couple of seconds at startup, then it would just get stuck in scroll mode.

My keyboard sometimes just stops working after a long while of using my laptop.

When my laptop shuts off after I'm away from keyboard, after turning it back on, the screen is black.
Each time I need to close it, let it go into sleep mode, then reopen it in order for the screen to display everything.

I have no idea why, also, but all three of my explorers are very buggy. Chrome, Mozilla and IE.
My videos just randomly stop, reload and rebuffer with much lower quality.
They like to close for no reason too. When I'm browsing a page as simple as Facebook, I get framerate issues, I can't scroll down properly as when I do, I find myself skipping through sections because it's that buggy.

Can someone help? Thanks.

Answer:Satellite L50D-B-131 - multiple issues: touchpad, keyboard, internet

Guess what?
It?s hard to believe that all this issues would be related to one ?general? problem.

For example the described internet explorer issues sounds to me like a slow internet connection. Probably the internet browsers are not able to load all the video data (probably in HD resolution) and therefore the video start to play using lower resolution.

The touchpad supports some additional features which could be configured within the ELAN settings. (control panel -> mouse -> ?ELan? settings in last tab)
If you don?t use all the touchpad features, I would recommend you to disable the options in the Elan configuration menu.

Some issues sound also like the system would be locked for a short time.
Why? I?m not quite sure about that but maybe some application run in the background and lock the system for a while.

I?m wondering if you already tried to recover the notebook back to factory settings.
If not; try it out. Feedback would be appreciated.

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Have recently downloaded Opera browser & find the Synaptics scroll function no longer works !
All other funtions seem OK & scrolling is still fine with MS Explorer
Can anyone tell me if this can be fixed ?
[Using a Satellite 5200-902]

Also Touchpad light goes out after 5 seconds.[This is normal]
Does anyone know if it is possible to find the code & change this to say 60 seconds ?

Any help with the above would be appreciated

Answer:Satellite 5200 - Touchpad scrolling in Opera / Touchpad backlight

I?m not sure but I think the Opera explorer doesn?t support this option.

But if the Opera supports this option so maybe you have to enable it only in the Opera settings?
But sorry I don?t use the explorer and therefore I can?t give you a exactly instruction hoe to do it.

But play around with the settings or visit some Opera support sites

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I'm having problems with my All-in-One Keyboard on Windows 8.1(64 bit): it doesn't accept input both from keyboard and touchpad at same time (can't walk in a FPS game while looking with mouse, for example).
Is this a product's limitation or should it work?


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Hello,I am trying to order a new keyboard for my HP 110-414 pc.  Could someone please help me figure out where to find the part number and where to go to order one as well. Thank you.

Answer:I need to order a new keyboard

@Jaye25, welcome to the forum. There should be a tag on the bottom of the keyboard with the information that you need.  Here is a video to help you.  Please do not publish your product's serial number in an open forum.  When you find the information you can order the new keyboard using HP Partsurfer. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

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Hi,I have a X61s from Hong Kong and I would like to buy a Swedish keyboard for it instead of the UK/CH one. I have a looked at the following page are two options, 39T7272 (NMB) and  42T3077 (Chicony). What is the difference? Which one is the right one for me?Best RegardsJorge

Answer:Order Keyboard for X61s

They are made to the same spec by two different manufacturers.I've used ThinkPads equipped with both and I can't say I can tell the difference. I also adjust quickly to new keyboards. There are however those who prefer one or the other.My suggestion is to determine whether your current UK/CH keyboard is NMB or Chicony (remove it and read the part number off the bottom), and get the same or different replacement depending on your preference.Message Edited by bananaman on 06-03-2008 06:42 AM

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I've been noticing lately that I'm experiencing minor keyboard issues. It seems that if I type fast, the keyboard doesn't register all of the strokes in the correct order. When I type all of the letters that I type show up, but they sometimes end up in the incorrect order. For example, I might be attempting to type: " try looking here <enter>you might find it . . ." This results in:"try looking her <enter>eyou might find it . . ." I understand that human error is a possibility here, and were this simply two letters transposed, I wouldn't be posting. However, this is three keystrokes registering out of order -- the "e", the space, and the enter. I've had similar issues occur over the past few days now. Many of them seem to involve space or enter. Is anyone else having these problems or are there any ways to try to fix these? I've heard that similar problems on other machines have been solved with driver issues.

Answer:Keyboard Lag / Strokes Out of Order

Your BIOS is up to date, right?I still feel like the keyboard is jumbling some of my keystrokes sometimes... Maybe it's the ALPS keyboard...Maybe it's that original keyboard scanning issue that they were supposed to have fixed in the xx10 series.Maybe they just applied a hacked on patch for the issue and called it a day.I do miss my T400 keyboard...

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Can someone tell me where/how to find the part # for the T500 keyboard??And where to buy a replacement keyboard??I'd like to replace it...


Go to Solution.

Answer:where/how to order replacement T500 keyboard??

tlyczko,What's wrong with your T500 keyboard? Crumb cancer?To answer your question, there are traditionally three vendors of ThinkPad keyboards, Alps Electric, Chicony, and NMB. Damage aside, if you like your current keyboard's action and want the identical unit as a replacement, you need to identify its part number (actually, its "FRU" (field-replacement unit) number.You can ID your specific keyboard model by following the procedure for auto-detecting your machine and then clicking on "View parts lookup results for this system:" FRU number for your T500 keyboard, as built, is likely one of these:#42T4002 (Alps Electric)#42T4066 (Chicony)#42T3937 (NMB)You should also download the Hardware Maintenance Manual (HMM) for your machine so you can observe the correct procedure for keyboard replacement (among many important tutorials). Get it here:, before replacing your keyboard, you want to explore the "Zen" of each vendor's product (and they are indeed subtly different), do a search of this forum and others (especially, There's a rich history of pros, cons and "war stories" for each vendor over many generations of ThinkPad.When you're ready to purchase, enter the FRU number here: Read more

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unfortunately i have order the wrong keyboard for my T500.I placed order for french Acnor instead of french canadian 058. Please advice on how to place an order for a replacement keyboard. thanks 

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After a little consideration, my loose space key is not bothering me that much. But my "e" key has started to squeek. It is getting so bad that when i use the X220 to take notes during meetings, people smirks and silently laughs. It's getting kind of annoying. So!I've been browsing through the forums and the page but still can't figure this out:Is there a way I can actually talk/write with a real live human being and explain my situation? I want them to send me a keyboard as I'm pretty sure I can replace it myself, the manual and videos are great. My other option is to use a local company for the job, and that means I'll be without a computer for a week or so, and I'd really like to avoid that.  Thanks!

Answer:How to order replacement keyboard OR how to get hold of Support?

i think it is 8152-1550

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Hello, I'm very interested in buy a HP Spectre x360 15 (such as "HP Spectre x360 15-bl001na") with US Keyboard Layout, not the UK one.Is there any chance to buy it? I live in Germany. Thank you very much, hope you can help me,Lorenzo

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Relevance 47.56%

Hello, I'm very interested in buy a HP Spectre x360 15 (such as "HP Spectre x360 15-bl001na") with US Keyboard Layout, not the UK one.Is there any chance to buy it? I live in Germany. Alternatively, since I ALREADY have the same laptop BUT with UK layout, and since I see the difference between the two layout (UK and US) is about 6 keys, I would be very grateful to who can suggest me how to find those 6 US layout keyboard keys.I'm definitely able to replace them, it is very easy with this kind of keyboard. Thank you very much, hope you can help me,Lorenzo

Answer:how can I order a HP Spectre x360 with US keyboard layout?

The keys themselves are not exactly the same. The shape and size of keys in various locations is not the same. And on this model the keyboard is only provided as a spare part as a component of the whole top cover and replacement is extremely difficult. Do you maybe have a friend or relative in the US who could buy it for you. How about ebay DE or UK? There are some US sellers who also ship overseas and maybe even a German or UK reseller who has US units available. HP very strictly channels specific product into specific countries so HP only sells German units in Germany. 

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How do I fix this problem without buying a new computer?

Answer:keyboard only types numbers in sequencial order

switch keyboards

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after only 1 and half year of usage the plastic between the screen and the keyboard is broken and it is now very difficult to open and close
the laptop

Recently the computer doesn't restart and the only available option provided by Toshiba software was to erase the data of the hard disk, so I lost the Windows 8 Operating system. After contacting Toshiba support to get my licence key and download a new one from Windows site, this support guy said me it was not possible to provide it to me.

To sum up I bought a Toshiba computer including a Windows licence but Toshiba doesn't provide me any Windows licence key in any document of the package and when I need they they provide me the licence I bought they refuse

This is incredible and I'm terribly angry.

Please don't buy Toshiba if you want to have a working computer.

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I have a toshiba Satellite A300. Upon powering it up this morning I noticed the "Satellite" icon and the touch pad aren't lighting up as they normally do.
Still working normally but I'm sure they used to be lighted whenever the laptop was on, or im not so sure now?

Help me pls. thanks


Answer:Satellite A300 - Satellite icon and touchpad aren't lighting

Can you roll back the OS a day or two back to see if this will work again. Use please system restore tool and roll back the OS to earlier time.

On my Satellite A300 it is always on.

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hi all, i am just wondering if that is possible because i think it must be something with the design of the t510 since my friend has a t420 and his keyboard feels great. unfortunately this t510 (and for the record i had 3 keyboard replacements) and each of the keyboard felt good initially but after some usage, the keys themeslves felt more resistant to press down. Either I am crazy but i feel that my keyboard goes through phases...where before at first the keys are extremely hard to depress and after a while the keys get really easy to depress and after while of typing on that keyboard it slowly the keys starts to get harder to depress down. It is really hard to believe but it is true. Might be a defect in the t510 keyboard or i am just so unlucky to get the same problem 3 times in a row with these replacement keyboards. lol thanks


Go to Solution.

Answer:is it possible to order a t520 keyboard for a thinkpad t510 laptop

The keyboard on T510, T520, X220, T410, T420, T410s, T420s, T400s, W510, W520 are all intercompatible. So the answer to your question is yes. 
Just look for the Part number of the keyboard under the keyboard.
What you describe is possible, as initially the various plastic mechanism has not worn in, once it is worn in to the optimal point, the key will feel easier to type on. But as you use it more, the key mechanism will eventually wear out and create the difficulties you explain. 
Just like car engine, there is a wear in period for the engine parts after which the car engine will feel smoother and eventually it will wear out.
P.S. But what you describe will only be noticeable for people whom constantly type on their keyboard at a very fast rate. 

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I already have the issue that when I put my E5570 to sleep and wake it up again that the keyboard and touchpad do not work. So I have disable the sleep options in the BIOS.
Now I run into different issues.Yesterday I booted the laptop and it hang on the DELL logo, After a while it stated that my EFI file would not be correct. Force reboot and it booted straight to Windows.
What's more annoying is the fact that the laptop boot, the DELL logo is shown and then the screens go's black, as if it's not connected. SO it looks like it hangs.BUT an external monitor through HDMI does work and show the windows logon.The keyboard and touchpad also do not work.External mouse and keyboard do work.
So pretty much I got a brick when I do not have external display/keyboard and mouse available.
When I reboot the laptop it works fine again.Am I the only one with this?Loads of issues with the laptop and wondering if I just have a faulty laptop...
Clean Windows 10 Pro install is done 5 times.Used the  DELL Command Update to install all drivers and patches.Issues keep existing...

Answer:Latitude E5570 - Black display, no resons to keyboard/touchpad - External display/keyboard/mouse do work

I have been spending a lot of hours in troubleshooting this week.
Diagnostics are 100% ok.
Reinstalled Windows 10 about 15 times.Installing drivers by hands, installing drives trhough the dell update management application.The issues keeps existing.
To sum the them up:- Cold boot (laptop is off) to Windows. Keyboard/Touchpad do not work. (Reboot and they work again)- Resume from sleep. Keyboard/Touchpad do not work. (Reboot and the work again)
After I got the laptop I installed 32Gb of RAM and an 512Gb Samsung 950Pro PCIE M.2 NVME drive.The drive should be support as Dell states on the product page and in the manual that PCIE with NVME is supported.
"Advanced features, like industry-leading M.2 SATA and M.2 PCIe/NVME solid state drives, provide data transfer speeds up to 4x faster over traditional hard drivers. "
In order to get the drive visible and running on PCIe I had to disable the sata controller in the BIOS.This way the drive is detected in Windows as an PCIe NVME capable drive.
Just to verify if the issues I went back to default with the delivered 256Gb M.2 sata drive and 8Gb RAM.To install Windows I had to turn the Sata controller back on.
Installed the drivers manually updated WIndows and tested.The issues do NOT occur.
Retested by installing the drivers using the Dell Update Application.The issues do NOT occur.
So I figured out that the SATA controller somehow is the guilty part for all the issues.I mean when enabled to ACHI or RAID the sleep and non... Read more

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People have said on this forum that there may be a correct order in which to install the drivers after a rebuild, can anyone tell me where i can find this list???


Answer:Installations order for Satellite P20


Sorry but for P20 there is no ?Installation instructions?. I am not sure but this document you can find for newest units. If you use Tools & Utilities CD at the right side there is always a small description of each tool and advice if some other tool must be installed earlier.


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Have a Toshiba sp10-304.

Hear it comes highly recommended!!!
Unfortunetly system requires complete re-install.

Anybody know where I can acquire factory settings discs or a contact number for Toshiba!!


Answer:How and where to order the Recovery CD for Satellite P10-304

All notebook parts no matter if it?s a CD or a HDD, RAM, etc? can be ordered from the local authorized service provider.

You have to contact the guys and the technician would be able to help you.

I think they order the parts directly from the Toshiba? so make a call an ask for the details.

You can find the ASP database on the Toshiba European page: -> Support & Download -> Find an Authorized Service Provider


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When I received my L40 in November I did not get a recovery disc with it.
Can someone please tell me how to contact Toshiba by phone or e-mail?

Thank you.

Answer:How to order recovery DVD for my Satellite L40?

You don?t need to contact the Toshiba directly.

Contact the ASP responsible for you country.
You can order the Recovery CD from the authorized service provider in you country.

The phone numbers and email address you will find here: -> Support & Download -> Find an Authorized Service Provider

Best regards

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Hello, I was wondering if anyone could help me out, I have been searching all over ibm's site on where  I could order a replacement keyboard for my laptop, my kid spilled a splash of juice on it and it doesnt work anymore.Thanks

Answer:where would I order a replacement keyboard for a lenova t42 laptop? Type # 2373

Welcome to the forum! You can call Lenovo and order the keyboard. 1-800-565-3344 Good luck.

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My son's keyboard keys were broken before, but was fixed for free because it was still under warranty but it took the manufacturer to do it like a couple of weeks which my son hated. Now another key is broken where the nylon plasctic spring-like mechanism is missing. Just wondering where we can buy it? The first time it broke, I called the manufacturer and ask for those parts only to find out that what they are sending me are the complete qwerty keys themselves not the parts underneath them. Since it was still under warranty I decided to send them the laptop and have it fixed. I know I can fix it myself if I have the parts without having my son computer hungry for a couple of weeks. any suggestion as to where I can get those plastic part sunderneath the keyboard keys aside from the manufacturer, they must be sort of generic or universal, aren't they?

Answer:Where to order Toshiba plastic parts underneath keyboard keys

It is normal to replace the whole keyboard when something like this happens. Laptop keyboards are around $25 on EBay. Why are these keys being damaged in the first place? Have you thought about attaching a stronger USB external keyboard temporarily?

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I've got a Windows 7 upgrade disc, so I first installed Windows XP and now need to boot from this new disc. Because I'm going from 32-bit XP to 64-bit Windows 7, I have to boot from the disc.

I can press F12 to get into the boot order selection screen; but pressing the arrow keys, escape, or enter has no effect. Once I'm on that screen, I just have to turn off the PC because I can't do anything else.

Both keyboards I've tried have been USB. I actually bought a new keyboard in case my keyboard was the issue, but the stores only had USB keyboards--if USB is the issue, I'll have to wait a few days before I can borrow an old keyboard that uses PS2.

Is there any way to workaround this using the USB keyboard I have?

Answer:Keyboard doesn't work in BIOS, any other way to change boot order?

Try plugging the usb keyboard into the usb port next to the ethernet port.


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AutoHotkey is a major component of my daily work, and it is loaded at boot from a batch file which helps to control the boot order of AHK and some small utility programs. Unfortunately my keyboard freezes up after an hour or so. Tried several combinations but the problem persists. Is there a way to resolve this? When only Autokey is initiated there are no problems.

These are the programs at startup

Prior to the batch file the startup is loading these which I don't control and they are not a problem.

HKCU:Run GoogleDriveSync Google "C:\Program Files\Google\Drive\googledrivesync.exe" /autostart
HKCU:Run OpenDNS Updater "C:\Program Files\OpenDNS Updater\OpenDNSUpdater.exe" /autostart
HKLM:Run AvastUI.exe AVAST Software "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui

Contents of the batch file in order of activation.

nistime-32bit.exe quiet = required to set the computer clock because Microsoft is forcing UTC as my time zone, instead of EST. THIS IS NOT THE PROBLEM!!

1. minime.exe - an autohotkey executable utility to hide the active window
1. StickyNotes.exe - more sophisticated pad than Microsoft Sticky Notes
1. AutoHotkey.exe

Answer:startup boot order includig Autohotkey freezes keyboard

Hello mate now have you tried disabling Avast to see if there is any difference then?

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Does anyone know where I can download or order the recovery disks for my M70, the place i took it to get it fixed said it cant be fixed without them.

Answer:Satellite M70: Where to order the Recovery Disks?

Hello Luke

Is your M70 not delivered with recovery DVD? As far as I know it is definitely delivered with recovery DVD and please asks your local dealer about that.

The recovery image can not be downloaded just ordered by Authorized Toshiba service partner in your country.

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My son in law has lost the recovery discs for his A40 so I have re formatted the hard disc and installed Windows XP SP2. I put a call into Toshiba who advised that I download the drivers from their site (done) and that I would find instructions there on the order to install these. Does anyone know either what order to install or where I can find these instructions?


Answer:What order do I install the drivers on a Satellite A40-892


it?s not so tragical how you install them, but if you need a order how to install then you should do it like following:

Chipset Utility
Toshiba Console
Aggressive C3
Display Driver
Sound Driver
LAN Driver
Wireless LAN Driver

and then the other stuff

Thats like I would do it :)


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Hello there,

I have to expand the memory of a Satellite Pro C70-B-11T by adding 1 module 8GB.
The datasheet says that the laptop can go up to 16GB.

I can not find the door to open for accessing to the memory slots.
Should I remove the entire rear panel?
Do you have a procedure?

Thank you for your help.

Answer:Satellite Pro C70-B-11T - need help in order to upgrade memory

RAM upgrade on this Satellite Pro is a bit complicated and I think it should not be done by notebook owner.
Problem is that you will have full access to memory slots if upper notebook cover is completely removed and it should be done by Toshiba service only. In case that you do it on your own you can lose valid warranty.

Try to contact nearest Toshiba service and ask for help. They can do this for you and I think it cannot be so expensive.

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Some people recommend plugging the adapter into the wall outlet BEFORE connecting the laptop. They think that removing the load (ie. the laptop) from the adapter reduces the inrush current. They also think this protects the laptop from any power surges caused by these inrush currents.

Why? Because like me, many people have noticed sparks when connecting the AC adapter to the wall outlet or receptacle, ie. sparks jumping between the prongs of the AC plug and the wall outlet. One explanation I found is this:

"Most of these power supplies are called 'switching' supplies. They basically apply line voltage to the output and switch it off very quickly when the desired voltage is reached. This type of operation tends to distort the waveform of the incoming line. (Harmonics).
To minimize this effect, a capacitor is placed across the input. When initially energized (plugged in) a capacitor is basically a dead short. This causes a huge inrush of current for a VERY short time. Thus the spark. "

The Toshiba manual says to first connect the adaptor to the laptop, then connect the adapter to the wall outlet.

Is this procedure recommended for safety reasons, ie. fears that someone will get a shock when plugging the adapter into the laptop? Because first plugging into the laptop eliminates any risks from this powered connector, and then plugging into the wall outlet is a common experience that people learn very early to be careful with.

So is it for safety reasons ... Read more

Answer:Satellite Pro L300 - What connection order is right?

First of all I don?t understand why you create double threads?
You have already started this discussion here:

Double threads are not allowed! So please follow you old thread.

Regarding your question;
I connect firstly the AC adaptor to the notebook and then I plug the AC adaptor cable to the wall outlet like described in the user manual.

But usually it?s no matter in which order you will connect it?
Sometimes I disconnect the notebook from AC adaptor and use it only with battery but the AC adaptor stays connected to the wall outlet?

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Hello everybody,

I have a toshiba satellite L300-29R, the screen is broken. The computer works fine on an external screen. Where can I order a new screen? I'm from belgium.


Answer:Satellite L300 - Where can I order a new screen?


You can order such a screen from an authorized service provider in Belgium for example. The guys sell all original Toshiba spare parts so they can order a screen for you.

Here is a list of ASPs where you can search for newest one: > Support & Downloads > Find an authorized service provider

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I have a Satellite A30 range and I am about to install a new hard drive but I do not have the original recovery disk. I am told I can no longer obtain this from toshiba directly so I am wondering if anybody can direct me to finding a replacement original or copy.

I have googled it but finding it hard to sift through to find the exact one I am looking for.


Answer:Satellite A30 - Where and how to order the Recovery Disk

Hmm?. I thought you can order the Toshiba recovery CD from the ASP in your country but if the notebook series it too old this would be not possible.

However, you can also install the Windows OS using the Microsoft CD and then you could install the Toshiba driver from the Toshiba driver page.
The XP driver should be placed in ARCHVE area.

*Archive* -> Satellite -> Satellite A -> Satellite A30 -> Win XP


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I need to know how much for SATELLITE P50T and can i find it in egypt or can to order it from internet

Answer:Where to find and order Satellite P50T - How much is it?

I dont think the P series is available anymore.
How about the L or S series? Specs may be similar.

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My laptop had a virus so I used the Product Recovery disk that came with it, thinking that it would fix it but it ended up erasing the whole of my computer even windows 7.

So now I have a computer I can't use I have bought windows 7 directly from microsoft which I have downloaded and tried to install but it doesn't work.
I have also bought the product recovery disks from toshiba's backup media site in hope that they will work.

Can anyone help/advise on what I need to do.

Thank you

Answer:Need help in order to recovery my Satellite L450-16Q


The whole story is a little bit confusing for me. So lets see what you wrote:
>... thinking that it would fix it but it ended up erasing the whole of my computer even windows 7.
Thinking is wrong. What you need is exact info about recovery installation and this can be found in user?s manuals document. Recovery disc is not like Microsoft installation disc and cannot be used for repair. Recovery disc contains recovery image and can be used for clean OS installation (recovery image installation) only.
> So now I have a computer I can't use
Why you cannot use it? Recovery image installation installs OS again. Which OS is installed after running recovery image installation?
> I have also bought the product recovery disks from toshiba's backup media site
But why if you already have recovery disc that you have used at the beginning of the whole story?

What you need to do is to use this original disc for OS installation.
-start your notebook and press F12 several times to enter BOOT menu
-when the menu is shown put recovery disc into ODD
-select CD/DVD drive in the menu and press ENTER
-follow the menu on the screen

After recovery image installation you will have ?factory settings? again and everything should be OK.
More questions?

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Display on my M50A110 has been broken, and i want to order new one. How can I order this part?

All info I have about it is from specs on and Im not sure if thats enough ( Display size : 39.6cm (15.6?) type : Toshiba TruBrite? HD TFT High Brightness display with 16 : 9 aspect ratio and LED backlighting internal resolution : 1,366 x 768 )

Answer:How to order display for Toshiba Satellite M50-A-110

Since i cant find edit option anywhere, what I really wanted to ask is what is the part number of display on How to order display for Toshiba Satellite M50-A-110? I dont have tools with me to disassemble it, and I want to order part asap. Sorry for spamming this thread.

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Dear all,

I find my Vista start up so long time, more then 5 mins, and now i would like to update to win 7,
Where can i order the update CD for win 7 from Toshiba site. Thanks

Answer:Satellite L300 - Where can i order update CD for Win 7


You cannot order such disk from Toshiba.
You can order just an recovery disk. But if you notebook was delivered with Vista, then the recovery disk will contain the Vista OS and not Win 7.

If you want to use Win 7, then you have to purchase this OS and then you could install it on the notebook. Win 7 drivers should be available on European driver page

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I have a Satellite M60-104 laptop. I want to do product recovery, however, I seem to have lost my product recovery dvd. Is there anyway where i can re-order one for this laptop, or download it from the internet (if so, where!?)



Answer:How to order product recovery for my Satellite M60-104?

Hi Sunny I had the same problem and couldn't fine one anywhere till I got given a No. for Toshiba information systems on 08702202202 (uk) and cost about ?17.
or there is a user on eBay called laptop-recovery-cds who clamed to be able to supply recovery cd's for all laptops but they never got back to me.

Good luck

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Hi all...

I've been trying to use the search function to find the answer to this but so far I've been unable to.
I've just been given my friends old Toshiba Satellite Pro 2100 notebook, but the HDD is full of stuff I'd never use like games and old family photos that he told me to just delete.

Unfortunately he no longer has his recovery disk and I've tried entering the serial number into the reaplcement disk order service and it says it's too old...

Does anyone know where I can get one from?

Answer:Satellite Pro 2100: How to order the Recovery CD


Hmm.. the Satellite Pro 2100 is a one of the older notebook series and I doubt it could be possible to order the Recovery CD for this unit. But to ensure this I would recommend contacting the local Toshiba ASP for some details.

Another possibility to install the O on this old could be the usage of the original Microsoft Windows CD. After the installation of clean XP OS you could visit the Toshiba European drive page and could download the necessary drivers.

You could find the drivers in the ARCHHIVE area.

Check it out

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Before of all, sorry for my english.

I've a A500D-10U laptop and i've a problem with the screen. I looked for it in the web and I think the problem is the inverter. I could see the screen but very very dark, then, I opened it and I disconnected the inverter and nothing happened. I continue viewing all dark, but I still can see it.

If you also think the problem is the inverter, I want to know where I can buy another one. The reference is: K000075670 WK936 K

Answer:Satellite A500D-10U - where can I order new inverter?

I dont know where do you live and where you can order it in your country but Google a bit arround and check if you can find some store where notebook parts can be ordered.

You can also contact nearest toshiba service provider and ask for help.

Check also ebay. Maybe you will be lucky and find it on ebay.

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Hello all,

AVAST rendered my windows useless by causing it to immediately restart after booting (so I see the 4 color orbs of the windows loading up, then see the blue background where you choose which account to log into then it restarts).

So, after messing around with it for a while I managed to fix the booting process via safemode by messing around with msconfig. It looks like something went right because now the PC boots into the windows login perfectly fine, however, I lost all functionality with my keyboard and mouse. Hence, not allowing me to do anything but stare at the screen or a forced power restart/shutdown. The KB and mouse work perfectly fine during the BIOS phase prior to booting to windows. I bought a PS/2 keyboard today thinking that it might solve the issue (my original KB and mouse are USB) but it did not. I spent a night and morning googling methods but I can't seem to find anything related to my issue and my migraine finally kicked it from frustration.

What can I do to fix this without reinstalling windows? Is there a method to reset what drivers load up? Or maybe reset msconfig startup parameters to default? Another issue I'm having is that I do not have the "repair install" option when I boot with the Windows DVD. This had me stumped all last night but I finally realized that it's because you need to activate the DVD from within the Windows Environment then reboot. That, as I stated, is not possible.

Thank you for your help!

EDIT: Al... Read more

Answer:Broke booting driver order; Mouse & Keyboard fail to function.

Quote: Originally Posted by Gravitytr1

Hello all,
So, after messing around with it for a while I managed to fix the booting process via safemode by messing around with msconfig. It looks like something went right because now the PC boots into the windows login perfectly fine, however, I lost all functionality with my keyboard and mouse.

So you booted in safe mode and changed some things in msconfig. "normal boot" works as well as I read correctly. Did you use keyboard/mouse to logon? Do you see clock in bottom right of screen? Does it increase a minute each minute?

What did you "mess around" with msconfig?

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I own a Toshiba satellite L670 model.
I want to install Windows XP (32 bit) and i wanted to ask if there is an installation order for the laptop drivers (which goes first , second etc) after the Windows Installation. I can't find anythink about it from Toshiba Corp.

Thanks in advance!

Answer:Satellite L670 - Is there any driver installation order for the Win XP

Well, usually you should proceeds with the common drivers like graphic card driver, chipset driver, LAN, WLan driver, touchpad driver, card reader controller, etc?
After that I recommend following with Toshiba software like Controls driver, Controls, Hotkey Utility, Power Saver Driver, Power Saver, etc?

On the right you can find More Info. There you will find details about each driver, software


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After some problems with a virus I need to reboot the system.
I tried with OS Windows from another computer, but the internet does not work, I cant' install the wright drivers.

Where may I buy the recovery disk? Toshiba Support has answered, they don't have it because the computer is too old (2006). Maybe somebody may send me the recovery disk?

Please help

Answer:Satellite A110: Cannot order the Recovery disk - Where to get one


I assume you have contacted the ASP in your country and they said that the Recovery disk cannot be ordered because it's not more available.

Well buddy, this is a bad news... seems you cannot order it.
In such case you will have to install the OS using the Microsoft Windows disk and then you could download all the Toshiba drivers from the Toshiba European driver page.


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Hi, we have a very old Satellite Pro A40 with a new hard drive.

We're tryng to change the boot order in BIOS to recognise the CD drive ready for the windows disk. However, there seems to be no option to change the BIOS boot order and yes we've tried the Toshiba route which suggests pressing C during boot up and F12 to select the drive during boot up, neither of which work.

Please can someone help?

PS: The current message on the screen during boot up is BOOTMGR is missing

Answer:Re: Satellite Pro A40 - Can't find boot order in BIOS

Hi karl1966,

Have you checked if the CD/DVD drive is recognized properly in BIOS?

Maybe your disk is scratchy and you should try another one. I don?t know which disk you have used but try it with Toshiba recovery disk and Microsoft Windows disk.

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I have a satellite Pro L20 notebook for 4 years since 2006.

I have to say the quality of Toshiba is good.
In the last 4 years i dont have any problems with this notebook. Recently and finaly my notebook front cover break down.

When i seek for repairing service, i find toshiba's after sell service is terrible.
I have to pay a fee to order the part for my Satellite Pro L20. It takes more than a week just find out whether there is a part available; if there is no part available that deposit is not refundable, even the reception suggested me seek third party repair centre to get my notebook fixed in order to avoid the risk.

If you likely to upgrade your lap top in 2 or 3 years, Toshiba is good.
If you want to use that computer more than 3 years and have limited warrenty cover try other provider, because Toshiba may tell you they don't have the parts for your computer.

You may like me have to take risk to pay the deposit first and never get that money back.

Answer:Satellite Pro L20 - broken cover - Part order


It?s pity to hear that?. But I?m very happy with my Toshiba notebooks and service.
I?ve got two different units? one A200 series and other belongs to U400 series.

Recently I have ordered a keyboard for one of my babies because one of the buttons did not work as I should because of the spilled juice?.

I called a Toshiba ASP in my country? one of the ASP didn?t have this spare part but I could choose between three different ASPs so I called another one?

Everything went smoothly and 4 days later the keyboard arrived... I?m notebook literate and could replace it quickly?
I paid only for my keyboard and this was ok!
I?m satisfied and I made a good experience...

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I bought my Satelite A350-20Q 2 1/2 yeras ago, and when I turned on my laptop the screen was dim, the power supply was already plugged in but it did not make any change. How can order a replacement?


Answer:How To Order New AC Power Supply for Satellite A350-20Q?

Hi, a dim screen can be caused by a number of components so someone needs to do some diagnostics to determine which part needs replacing. The safest thing to do is send the notebook to a Toshiba Repair Center and ask for a quote for the repair.

There is a list of ASP's on the Toshiba website.

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Hi everyone!

I've bought a TOSHIBA Satellite C855-2CF *(PSKCAE-09K006HU).
It's without previously installed OS. I want to install a Win 7 but till now without success.

I've found some related topics already, which says I have to get in the BIOS and switch to CMS boot from UEFI, and an other what says I have to turn off Secure boot, but I can't find these options in the BIOS.

Where should I find them? Or is there something I should do additionally/ before I access the BIOS?

Thank you in advance for your support!


Answer:Satellite C855-2CF - need help in order to install Windows 7

Please read this:

[BIOS setup changes are necessary, if booting from external devices is required (Genuine Windows 8 units)|]

Feedback would be appreciated.

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