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Satellite C660-2EV crashed with BSOD and does not boot

Question: Satellite C660-2EV crashed with BSOD and does not boot

My Satellite laptop C660-2EV running Windows 7, for no apparent reason crashed to the blue screen of death, after which it would not reboot.

I have attempted to reboot in safe mode using the function keys but it gets as far as loading: windows\system32\drivers/classpnp.sys and then just sits there. From the various Internet posts it would appear that there is no definitive answer to this problem. Recommendation is to reload using recovery disks or the hidden image.

I cannot access the user manual as it is on the laptop so i have referenced the various posts on the internet. I had created repair and recovery disks when i purchased the laptop and so following various posts I booted my system with the repair disk and the process started.

Unfortunately the screens that appeared were different than those in the posts and as I do not have access to a user manual, I do not know if I am following the correct procedure.

Can anybody provide me with a PDF user manual for a C660-2EV laptop ?

Alternatively can anybody advise me how to reload Windows 7 ?

Thank you in anticipation.

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Preferred Solution: Satellite C660-2EV crashed with BSOD and does not boot

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite C660-2EV crashed with BSOD and does not boot

User?s manuals document can be downloaded from
Anyway, if you have created recovery discs please start your notebook and press f12 to enter boot menu. When boot menu is shown on the screen put recovery disc 1 into optical disc drive and choose CD/DVD device as bootable device and press ENTER.

Installation should start. What you must do is just to follow menu on the screen. It must be similar as sown on

If you have more questions or if you need some assistance let us know.

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satellite c660 blue screen
Technical info.
Stop: oxooooooed

What does this mean and what do I need to do?????
Pretty please someone help me.


Answer:Satellite C660 - BSOD Unmountable boot volume

Windows is corrupted.
You need to use the recovery discs to reload Windows.
If you need data from the HDD you can use a USB SATA 2.5" caddy to copy the data to another PC.

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A customer with a C660-117 got a message from Tempro saying update BIOS. He did what he was told but the update crashed at Block 8 and would go no further.

Laptop will not boot now. Is there a BIOS recovery tool or does it need to be returned to Toshiba to be fixed. Customer not happy as it was Tempro that told him to update BIOS.

Any help greatly appreciated.

Answer:Satellite C660-117 crashed on BIOS update


Usually the BIOS update procedure is safety.
But some before executing an BIOS update, all applications and software like antivirus software, firewalls which run in the background should be closed.

However, as far as I know the BIOS flash ROM needs to be flashed/repaired by using an crisis disk?

Check also this thread:

But if it would not be helpful, you will need to contact an Toshiba ASP in your country to get it fixed.

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I have purchased Toshiba laptop(C660-1CV) from a local dealer just before two days. I had loaded VMware along with couple of VMs and some other important software.

In spite of my company insisting for lenevo I had gone for Toshiba because I trust the brand and I have had real good experience with Toshiba. Today morning that is after two days of purchase of laptop the hard disk crashed and I got a black screen no OS prompt, nothing. My dealer said he cannot do anything I have to take it to Al Futtiam service center. The service center guy just re-connected the hard disk and it didn?t work, he straight away made a statement that hard disk needs to be replaced and it will another 4 to 5 days. He said for taking a back-up of your data I have to pay ?99 AED?. Isn?t that strange enough ??? My own laptop which is just 2 days old crashed and I have to pay for getting my data. The technical guy did not do any other troubleshooting except reconnecting the hard disk.

I want to escalate it to the right level in Toshiba. if anybody has any contacts in UAE region pass it on to me.

Answer:Satellite C660-1CV - hard disk crashed in 2 days

Hi pmavani,

I?m sorry to hear that that HDD died after 2 days that not normally but such things can happen, especially with HDD that is a mechanical part. But don?t worry this case is covered by warranty so you can get a new HDD for free from an authorized service provider and as the guy said it takes 4 or 5 days. That?s ok so the notebook can repaired within one week.

> He said for taking a back-up of your data I have to pay ?99 AED?. Isn?t that strange enough ???
No, that?s not strange enough. Warranty doesn?t cover backup, you have to do this yourself. That?s the reason why you should install and configure backup software before you do anything.

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Hi, my laptop, Toshiba Satellite C660-1RR, is experiencing terrible problems. First, the blue screen (BSOD) will appear, and then, the laptop either shuts down or restarts again and again. Then upon shutting down, it only opens after hours later. When it is switched on, it doesn't last for even 5 minutes.

All the drivers have been installed and re-installed but the same problem still exist.

Please help.

Answer:BSOD on Satellite C660-1RR


There are different reasons for BSOD errors.
The BSOD could appear due to serious software problems or hardware malfunction.

You can check easily if its software or hardware related problem.
Take your Toshiba Recovery disk and set the notebook back to factory settings.
In case this will not solve the BSOD problem, the issue is caused definitely by hardware problems.

Did you notice a higher internal temp?
I had a similar problem with my 6 year old notebook. Because of the dust, the internal memory modules could not be cooled down and this caused BSOD.
I had cleaned the cooling fans and removed the dust using compressed air spray.

This solved by BSOD problem for a while?

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the story goes...
bought a c660 last october 2011 and it failed and was replaced in april 2012 this year.
it now won't boot into windows - it goes as far as the windows logo but after a period, shuts off and retries.
won't go in safe mode - it stops at the same place every time and does nothing until the power button is pressed.

questions -

hardware or software related?
will toshiba give a damn or will they say "out of warranty"?

in my mind toshiba should offer a replacement as a month out of warranty is just not good enough

Answer:Satellite C660 won't boot

On this virtual way it is not easy to say what is wrong there.
My advice: if you don?t have some important data saved on HDD set BIOS to default settings and install OS again using recovery DVD (I hope you have created it).

Please do this and check if Windows starts properly.

I cannot say anything about warranty. You must clarify this with Toshiba service provider.

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I have a problem.
After updating the BIOS to the latest version of the laptop can not boot from the drive usb.
In the boot menu, this option is present, but can not boot.

Sorry. Google translate.

Answer:Satellite C660 will not boot from USB

Sorry but we don?t know what is saved on your USB stick and what you want to do exactly.

Enter BIOS and set it to default settings, restart notebook and press F12 at start up. In boot menu choose USB device and press ENTER.

What happen when you do this?

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hi all

hope someone can help me with this.

I'm trying to put a new hard drive in a C660 but cannot get to the 'boot from cd' option no matter what i do.

If i press F2 i get the windows boot manager with one option.
Windows 7

If i go to F8 i get Advanced boot options.
Safe mode ect. No CD option

F12 takes me to Windows error recovery with 2 options
Launch setup repair ( recommended )
Start windows normally

Also tried 0 on powerup, that just gives F2 and F12 options.

Can anyone tell me how to get to boot from the cd?

many thanks

Answer:Satellite C660 -cannot boot from ODD


Try to get hold of an external cd drive and set your bios to start from usb device or usb cd rom. You can also copy your installation disc to a bootable flash drive.

Hope it helps.

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I bought 2 x 4Gb memory modules to upgrade the memory to 8Gb.
With 8Gb installed the laptop won't boot but it will boot with 6Gb installed.
Both the 4Gb modules work in the 6Gb configuration and the BOIS is 1.8.

Any ideas?

Answer:Satellite C660-108 does not boot up with 8GB RAM


According to the user manual, this notebook can be upgraded up to 8GB RAM.

So you should be able to use the 2x 4GB RAM modules?

I think both modules are not compatible to each other and therefore the notebook cannot boot up.

You should test the notebook using other modules.

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My friends nephew has a C660 which when you switch on shows the Toshiba splash screen with a panel at the bottom showing the following "Press F2 for start up,Press F12 for boot options menu. How can you set it to be able to boot up directly from the HDD without having to press F12 and selecting the Hard disc option?

Answer:Satellite C660-17J won't boot

If everything is OK you must not do this and notebook starts automatically. Enter BIOS settings, set it to default settings and try to start notebook again.
Is original OS preinstalled on this machine? I mean OS version that you got with it (WIN7 64BIT HOME PREMIUM).

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Hello everybody.
I have a laptop (model in title) that is running into a strange issue. It has happened two days ago: I was trying to turn it on and while I were onto win7 login screen, it suddenly turn off. Apart that fact, that of course is not related to what I'm asking here, when I tried to turn it on again, a white-blinking-dash appears into top-left corner of the screen.

First thing I had in mind: no bootable HDD; basically an error into MBR o something like this?

My first try was to access recovery partition (by pressing F8) but nothing happens. So I've tried also with every possible F{1,2,3,...,12} key but without success. Strange, I've never formatted my laptop, toshiba didn't mount a recovery partition for that model?
Ok, nevermind, as I'm an IT guy and I'm quite skilled, my second try was to create a bootable USB stick with some tool (like partition manager, gparted and so on...) and to boot the utility from there just to check and fix errors (if there are).

With my big surprise, this laptop seems not to be able to boot from USB!

What I've tried:

- Create a stick either with MBR for BIOS and UEFI (FAT32, NTFS)
- Create a stick either with GPT for UEFI (FAT32, NTFS)
- Switch BOOT order in BIOS
- Pressed F12 to select manually USB to boot
- Check for safe mode (that BIOS [1.40] seems not to have that possibility)
- Change to CMS (that BIOS seems not to have that possibility)

So I'm stuck here, wondering why this laptop can't make a normal boo... Read more

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hello forum vistior,

laptop; toshiba c660-1dz
i have a problem regarding trying to boot from usb on my laptop i have been searching for a combined 6 hours over the past 2 days to try and solve an issue im having now all that i need to do is boot from usb but there is no such option when i go to boot menu or if i go from setup ->boot (f2 on starting screen). i dont know where to find boot setting or boot preferances etc.i dont wanna mess anything up therefore im yet to explore via trial and error because i dont want to end up in a bigger problem. Technical help much required and appricated. many thanks.

distressed owner of a currently not working toshiba

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I don't know how but my Grandson has seriously broken his Satellite C660-2EV

Boot from HDD - Boot Mgr not found

Boot to recovery partition - Boot Mgr not found.

Boot from a (Generic) Windows 7 install disk - boots, starts to install, finds it has not got a required driver (but doesn't tell me what it is). Allows me to access drives C:, D:, E: and X:

Boot from Toshiba recovery DVD. White bar gets around 25% across screen then stops with "You have removed USB media during install" (or something like that, laptop currently in pieces).

Removed and re-seated memory and DVD drive. Removed HDD, plugged into my PC through USB adaptor and scanned the two visible partitions (300Gb each) at bad sector level. No problems.

Help! I'm out of options.

Laptop must be (basically) functional as it will boot from (non-Toshiba) DVD.

HDD seems OK when checked externally and from (Non-Toshiba) boot

What's left?

Answer:Satellite C660-2EV doesn't boot - Boot Mgr not found

All you have done is right and I would make the same tests.

Set BIOS to default settings and test it with another HDD, if you can obtain one for testing purposes.
I cannot say for sure but somehow I feel HDD is the troublemaker.
Try to install original recovery DVD on new HDD.

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Hi All,

I have purchased 5 Satellite Pro's for joining to my domain which is a server 2003 network.
I am wanting to downgrade the laptops from windows 7 home to windows XP professional but I am having no luck.

I have tried booting from CD but I get the Blue screen of death.
I have also used a windows 98 boot disk to format the HDD but I still get the Blue Screen Error message.

Just hoping that somebody could help me with this issue.

Many Thanks
[email protected]

Answer:Satellite Pro C660-21D - BSOD while installing Win XP


What you need to load before WXP installation starts is SATA driver.

Check please follow Toshiba documents:

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I have encountered a problem with my new laptop Toshiba Satellite C 660-2QW (Windows 7 64 bit) ..some BSOD's errors occur and is very annoying: PAGE_FAULT_IN_NONPAGED_AREA, MEMORY_MANAGEMENT, KMODE_EXCEPTION_NOT_HANDLED, IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA and so on :(

The product code is PSC1SE-01S004G5.?


Pretty please!!


Answer:BSOD'S errors on Satellite C660-2QW


BSOD might be related to software or hardware problems.
I think you should firstly check if the BSOS is not related to the system problem.
This means it should be necessary to recover the notebook back to factory settings.
Don?t install any other applications but test the notebook with the Toshiba settings.

If the BSOD would still appear, well, next step should be a memory test.
You could use free software like memtest86+.Such test should run some hours.
But the best would be the usage of good working memory modules.

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My Toshiba Satellite C660-155 laptop wont boot up. When i turn it on i get a blinking "-" in top left corner, then the screen goes black and nothing happens after this. It is over a year old which means it is past its warranty.

This has happened before, about 4 or 6 weeks ago, a friend fixed but it has now returned to the black screen.
Any advice would be greatly appreciated.

Answer:My Satellite C660-155 wont boot up

For better understanding you must offer more precise information.
Can you enter ?Advanced boot options?using F8 at start-up?
Is option ?Repair my computer? listed there?
Can you start OS in safe mode?

Have you created recovery disc?

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I have a Satellite C660-117 laptop, and recently I've been having issues with the power with it. I've found that it is temperamental when it comes to charging, and recently I've had it sat in one place as I knew it would charge like that, but decided to transport the laptop elsewhere and since not been able to charge/power it since the battery ran dry. I haven't tried plugging it back in where I originally had it (and it's not really suitable to have it sat in one place, mainly because it's partially in the way of a desktop system).

I have tried various things, taking battery and AC adaptor out, leaving it for a while, then plugging them back in, and also taking them out, pressing the power button for thirty seconds and plugging it back in, but the problem appears to be between the AC adaptor and the laptop itself (No power goes to the laptop from the mains). I have also tried using another AC adaptor from another laptop, but this hasn't worked either.

Was wondering if there was any other option I could try out, or whether I'm stuck with having to purchase another laptop, as it's waaaaaaaaaaaay out of warranty. I would rather not go for this option, nor can really afford to send it off for a while to be repaired due to the time it would likely take.

Thanks in advance!

Answer:Satellite C660-117 - Won't boot, won't charge

If notebook cannot run with AC power supply only there is some problem with power supply electronic on the mainboard.
Sorry but with such issues you need professional help. Problem is that repair will be pretty expensive.
So maybe the best solution for you is to sell it on ebay because many hardware parts can be used for replacement and buy new notebook.

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Hi guys I wonder if anyone could help please.

I have a Toshiba Satellite Pro C660-2DR laptop which seems to be faulty (just out of warranty).
Everything worked fine until we came to switch it on one morning and found the screen remains off (black screen). There is no output through the VGA as I have tested it on an external monitor.

The CPU fan spins for a couple of seconds and then switches off.
There is no hard drive read/write sound either. The power LED remains lit. I have removed the hard drive to access the data on another system which worked fortunately

. I have also removed the RAM, battery and optical drive but there is still no output on the screen.

Does it sound like a faulty motherboard?
The laptop appears to be in excellent condition.

Is there anything else I can try please? I would be very grateful for any advice.


Answer:Satellite Pro C660 does not boot no screen

Yes, this sounds like faulty motherboard or an part of motherboard like RAM or CPU.
You said you have already removed the RAM but did you use an good tested RAM module?

Theoretically it could be just an RAM problem but in worst case you will need to replace the motherboard and I think this would be really expensive repair.

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Decided to upgrade my dud lappy to 4gb and bought 2 x Legend 2gb L256483J-16 chip (2 x 2gb DDR3-1333) and she wont get past bios.

Put the dirty old standard 2gb Samsung PC3-10600S-09-10-222 back in and works fine. Then put 1 Legend 2gb in and it works and reads 4gb memory.

Why won't it work with the 2 Legend sticks ???

Answer:Satellite C660/03C does not boot up after RAM upgrade

>Why won't it work with the 2 Legend sticks ???
I?m afraid there is some compatibility problem. To avoid such issues use recommended, compatible and tested memory modules.

My advice for you is usage of Kingston modules. The right one you can find HERE .

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Hi guys,

after a few solid days of frustration here I am.

I'm working on a friends Satellite C660-2EL
It was stuck in the endless Win 7 boot loop and would not be recovered by any means.

So I decided a format was the way to go.
After the format using partition magic everything was going smoothly.
I reinstalled Win 7 and the setup was also going fine. Once the setup was completed and it did a restart I decided to pop into the BIOS and amend the boot order as I had set it to CD drive first. So after changing the settings then saving and exiting the damn thing refuses to boot at all now, not from CD HD or anything else.

The toshiba screen flashes up but when I hit F2 now it just freezes saying entering setup.
When I try to hit F12 the screen goes back to the blinking curser.
If I press nothing I get the blank screen with the curser.

I saw a video on you tube for resetting the CMOS, I've tried this with no luck.

Any ideas guys?

Answer:Satellite C660-2EL wont boot


You mean you got an blinking cursor in the left upper corner and the unit does not boot from CD nor from HDD?
The blinking cursor is mostly a sign of HDD malfunction.

I recommend checking the HDD using an tool (freeware) called Drive Fitness Test.
This tool creates an bootable disk which scans the HDD for malfunctions.

If the HDD is fault, so you need to replace it?

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I have just purchased a Toshiba Satellite C660-195 with Windows 7 pre-installed.

This morning I have switched it on and it came up with a black box with x:windows\system32\drvload.exe in it. This box then disappeared and Startup Repair kicked in. It then told me Startup Repair cannot repair this computer automatically. The advice was to remove any device which had been recently attached to the laptop (such as a webcam or music device) but I have not installed any hardware or devices. I clicked finish and it shut down the laptop.

I switched it on again and the same thing happened (again and again!)

One forum suggests trying the following: Click the 'view advanced options for system recovery and support' link which asks me to choose my keyboard configuration but then when I do & click next it tells me "You must log in to access system recovery options" I am never given the option to log in!!

When accessing the Advanced Startup options using F8 I am still unable to solve this problem. The same thing (above) happens when I try to start in all Safe modes, Last Known Good Configuration (advanced), Debugging mode, Start Windows normally etc. I just don't understand it.

Upon searching other forums they have suggested holding down zero whilst switching on and then chosing Windows 7 to restore the laptop to its factory settings but the same thing happens - it just shows the black screen with x:windows\system32\drvload.exe then launched Star... Read more

Answer:Windows 7 will not boot on new Satellite C660-195


Sorry to hear you have this problem. Fact is that new notebooks are delivered with HDD recovery image only and not with recovery DVD. What you can try now is to install recovery image again using HDD recovery installation.
If this will work you will have ?out of box? state again.

Please do it following instructions on this document -

Please send us some feedback.

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Had this laptop for just under 2 months, was running really slow so i backed up my data and did a factory reset, during the reset the machine reboots itself multiple times. after about 6 reboots all i got was a black screen with a cursor (ctrl+alt+delete doesnt work), the cursor moves but nothing else happens, i assume something went wrong with the recovery so i though id try it again, only to find the F8 menu when booting up no longer lists repair computer. Ive tried booting off a CD but when i hold down '0' and press F12 when prompted nothing happens, i just return to the windows mem test screen.

Also when trying to enter the bios, i press F2 wehn prompted and the message changes to 'HDD Recovery' very quickly then continues on to windows mem test screen.
So at the moment im a bit stuck, I tried removing power and battery over night but that didnt help either.

Any suggestions how to get this working again?

Message was edited by: ma_anse

Answer:Satellite PRO C660-1LR Boot problem


You mean you cannot access the BIOS?
To access the BIOS you have to press F2 immediately after the power button has been pressed. You can press F2 several times in the row to ensure that this has functioned.

>Ive tried booting off a CD but when i hold down '0' and press F12 when prompted nothing happens, i just return to the windows mem test screen.

In order to boot from Recovery disk just press F12 (don?t press 0 button). This should enable the boot menu on the screen. Then you could choose the CD/DVD drive as booting source?

But all this sounds a little bit like a hardware problem; I think about memory or HDD issue? so maybe these both parts should be checked too.

There is a nice tool called Drive Fitness Test which allows you to test the HDD for some errors?

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I have I Satellite c660 with a problem since yesterday it shutdowns after boot (5 min or so)

the cover on the back is very hot, i think its still under warranty but I rader not use it beceause I cannot mis my laptop very long.

where can i check the warranty, and is er a way to fix this my self (without loosing my warranty) or something i can try

I send I mail for info at [email protected] (belgium) but it returns beceause the adres dont exist. :manfrustrated:

Answer:Satellite c660 shutdowns after boot (5 min or so)


I think the notebook shuts down because of the high temperature.
This would happen to prevent the hardware parts from damage.

Did you clean the cooling vents in the past?
Do this using an compressed air spray? this is good tool to get the dust removed.

I did it many times?it helps to keep the good air circulation.

PS: if you have some hardware problems with your Toshiba devices, the first contact person is the Toshiba authorized service partner in your country

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My Toshiba Satellite C660-DSC0QE, running BIOS version 1.80, won't boot into Windows any more - it just goes to the dreaded black screen with white cursor.

I've tried a Win 7 system recovery disc, a USB stick with Kaspersky recovery software on it, and even a full Win 7 installation disc, and it won't boot to any of them.

The boot order is set correctly, the devices (optical drive or USB port) do get read, but they never actually boot into them - there's either an obscure error message or it acts like they weren't there at all.

The obvious answer from these forums seems to be to turn off secure boot mode and to then switch the boot mode from UEFI to CSM. Easier said than done - those menu options don't exist at all in my BIOS/CMOS screens.

Finally, I don't see a way in the instructions to get a BIOS update to happen without being in Windows on the PC already - I'm assuming BIOS version 2.00 would have these options.

Any help gratefully accepted!

Answer:Satellite C660 won't boot to disc or USB


I assume you?ve got an white, blinking cursor in the left upper corner.
Is this correct?

Such symptoms appear in case the system cannot find a bootable device (HDD) or in case of memory (RAM module) problems.

First of all you said that you don?t have UEFI / CSM boot mode in the BIOS settings.
So I?m asking you what boot mode settings do appear in BIOS exactly?
Did you search for these settings in the right area?
Usually you should have in BIOS an area (tab) called ?security?.
In most cases there you will find secure boot option but the Satellite C660 does not support such option because it?s too old.
But boot mode (UEFI /CSM) should be available in BIOS. Check the BIOS area ?System settings?

Anyway, as I said above; it could be also an memory issue therefore I would recommend you to check if memory is OK.

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So when you attempt to boot the laptop, you're met with the same plain black screen, and a flashing grey underscore - after which you may get a glimpse of the normal Toshiba boot screen.
This is only a glimpse, however, and the laptop quickly flicks back to the black screen then to the boot menu.
There had been a screen about boot failure but not in recent attempt at reboots. It's just gone straight to the boot menu.
Before this happened, my laptop was functioning relatively normally, barring that it was freezing up - the reason I switched it off in the first place. When I tried to reboot, all of this happened.

The HDD/SSD is suddenly missing too? (where there had been something there before and I'd tried to boot it from that and the CD/DVD (TSSTcorp CDDVDW TS-L633C) is still there though I can't get the laptop to boot from this either.

Basically, I'm stumped. My technical abilities don't really extend beyond basic system restores and I've no idea what's happening.

Answer:Boot Failure - Satellite C660

Not too long after posting this, laptop began to boot, though still isn't working.

Now stuck in a loop.
Two option given are "Start windows normally" and, the suggested option "Launch Windows repair"

However, this leads to it being effectively stuck on a plain screen, with seemingly little "repair" activity going on. Starting windows normally makes the laptop crash, and sends it back to the original menu.

I've attempted to restart this is safe mode, however, this lead to the laptop briefly flashing the blue screen of death, then reverting back to the launch menu.

Any suggestions would be greatly appreciated.

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After 7 Months, C660-20M PSC1QE-02L00YAR started to hang-up, the OS windows 7, was reinstalled.
After re-installing the Windows 7 Ultimate, it started having blue screen and needs to be switch OFF and switch ON again.

All device drivers install properly including the Nividia Ge-force Video.

Any suggestion to solve the problem is highly appreciated.

Answer:Satellite C660-20M PSC1QE hangs up - BSOD

Did you use the Toshiba recovery disk which would set the unit back to factory settings or did you install an clean Windows 7?

From my point of view such hang-ups are caused by serious software problems or hardware issues? typical hardware issue might be an HDD problem or memory problems.

What do you think?

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Hi !

(sorry for my bad english but this is not my first language)

I have some problem with my Satellite pro c660 (Windows 7 - 64 bits).

When i want to activate or desactive the wifi (fn+F8).
I see the wifi goes on but after 2 seconds, i've a BSOD..

So i search for drivers for my network card (Realtek RTL8188CE) and it doesnt work..
I search a lot and i found this forum. I find lot of problem of "My fn+(..) doesnt work" and you reply "Try to install VAP". I download this VAP for my computer and just after extract files, i've this message : "Please reboot your computer."
I reboot and it doesnt work again.. So i try to uninstall VAP but i cant found it on the pannel.

(I see now the fn+F9 (to de/activate the touchpad) doesnt work.)

I've TOSHIBA Hotkey Utility ver.

Answer:Satellite Pro C660 - BSOD enabling WLan by FN + F8


Your message is very confusing?
First of all I don?t think that missing WLan driver would cause an BSOD.

From my point of view you?ve got a lot problems with the system? I?m not quite sure if and reinstallation of VAP would solve all your issues and I doubt that this would solce your BSOD problem.

Therefore I would recommend using the recovery disk in order to set the notebook back to factory settings. If the BSOD would still appear after notebook has been recovered, then I would assume that an hardware issue (probably faulty WLan module) cause this BSOD

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Hello everyone,

I wandered if anyone can help me. Over this week I have purchased 2 x 4GB RAM Modules from Maplin stores in the United Kingdom (that's where I live) and I have installed them in the laptop and everytime I go to install Windows, the Laptop Blue Screens and turns itself off. I did some research before I bought the RAM on the Crucial memory website and it recommended me to buy the DDR 3 PC3-12800 RAM which is what I bought from Maplins, however this doesn't work.

The laptop is running the BIOS version of 1.08, does this matter?


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Relevance 64.78%

I installed new Kingston SSD (480gig).
I tired tired installed win 7 and win 10
It stop on the win logo and the blue screen
Is there something to do in order to install Windows

Note: I tried the the ssd on other laptop and it installed the Windows without any problems

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Relevance 64.37%

For the past month my Satellite C660 intermittently refuses to boot. Frequency of failure appears to be increasing.

The drive light comes on, the fan runs for 5 seconds (sometimes 15seconds with a speed increase at the end) and then the machine shuts down.

No bios display.
This happens with battery only, PSU only or both connected. With HDD in or out, with or without ram.

Bios has been reset and updated and the bios battery replaced.
No loose connections internally.

PSU produces 19.3V DC.
No obvious pattern as to when it will boot, but when it does W7 runs fine.

Would be grateful for any input.

Answer:Satellite C660 - Intermittent boot failure

> This happens with battery only, PSU only or both connected. With HDD in or out, with or without ram.
On this virtual way it is not easy to say for sure where the problem is but it must be something with the mainboard. One thing would be interesting: when OS starts properly can you use it unlimited time or is simply cuts off after some time?

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I am unable to get into boot menu for my laptop.i pressed esc f1 f2 f10 f12 keys.but im unable to got to boot menu

Answer:How to enter boot menu on Satellite C660-20C?

Can you please tell us which operating system do you use?
Does preinstalled OS starts properly?

Is maybe option for ?Fast boot? enabled?

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Relevance 64.37%

I have a Satellite C660 - PSC0AQ-03C019 + 1B194392K

For the last year the notebook has been running fine however in the last 2 months it has had a boot issue. The first attempted boot of the day, it will not boot, it powers on gets past the boot screens past the blinking cursor top left then stalls with a blank screen (not cursor just a faint glow).

Pressing and holding the power button turning it off and then turning on again the computer will start. sometimes (not always ) it will ask to boot normally or repair.

The notebook works perfectly in use not errors not crashes. Restarting the notebook works as expected shutting down and powering on after 5 mins works fine.

If the notebook is left off for an hour it or more it will not boot the same as above. powering off and powering on the system will boot but with start normally question.

There are no errors shown in system logs

I have performed a full system reinstall from HDD recovery.
I have performed a full system reinstall from DVD recovery.
I have performed a full system reinstall from DVD on to a brand new hard drive recovery.
I have replaced the ram

I have attempted to update the bios but get an error
Bios version above 200
Battery capacity more than 10%
AC is attached

Answer:Satellite C660 fails to boot first time


Your problem description is, for me, pretty confusing and I cannot understand your problem.
Can your notebook load and start preinstalled operating system or not?

Enter BIOS and set it to default settings. After doing this start your notebook again and describe what happen exactly.

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Hi folks,

Posting this question for my neighbour as he now has no internet access as laptop not working - Satellite C660 running Win7.

When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Tried to boot from Win7 DVD (Pressed F12 to get to boot options & changed to DVD), can hear the drive trying to access the dvd but then get the message 'failed'. Win7 DVD works in both my laptop and desktop pc's.

Any ideas.

Thank you


Answer:Satellite C660 Won't boot from HDD or recovery disks

> When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Possibly the HDD is dead.
You ca try to power up the unit and press F2
Now you should be able to access the BIOS.

If the HDD isn?t listed on the first BIOS page, then this means that HDD isn?t recognized by BIOS and this means that HDD is faulty.

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Satellite C660. I can only boot with battery disconnected and charger connected.

Answer:Satellite C660 will not boot when battery connected

Since when you have noticed this problem?
Is battery that you use still original one that you got with your machine?

When Windows is fully loaded and you put battery additionally is battery recognized properly?
What happen when you disconnect AC power supply?

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Relevance 63.96%

Last week my 2 year old laptop suddenly started giving me the BSOD. There does not appear to be anything that triggers it. Not sure what information I should provide but I have tried a system restore to an earlier date but that hasn't fixed it.

I have managed to perform a data backup, and I do have recovery discs. I also purchased extended warranty last year.

Should I arrange for repair or is there something else I can try first?


Answer:Satellite C660-2EV suddenly started giving me the BSOD

> I should provide but I have tried a system restore to an earlier date but that hasn't fixed it.

I don?t think this is the best choice. I would recommend you to recover the notebook back to the factory settings, either using the Toshiba HDD recovery or the Toshiba Recovery disk.

If BSOD would appear after the System Recovery, I would recommend you to check exactly the content of BSOD.
Sometimes not compatible drivers could cause the BSOD.

But of course, also hardware problems (memory issues) could be the reason for BSOD.
In such case you should contact the Toshiba ASP in order to check the hardware.

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Relevance 63.96%

Hi Guys

my laptop Specs: Satellite C660-1JG
- Genuine Windows? 7 Home Premium 64-bit (pre-installed, Toshiba-HDD recovery)
- Intel? Celeron? Processor T3500
- 2048 MB DDR3 RAM (800MHz).

recently I upgrade my RAM to 4 GB (2+2 GB), since installation, as soon windows7 64 bit start loading, ended up with BSOD. sometime windows loads fine but within a minute or two BSOD appears. I can confirm that it does read the full RAM of 4GB, I checked while laptop was on for 2 or 3 minutes ON. then I take out 1 RAM stick laptop is fine, no BSOD!!

so question raises if RAM is at fault, mismatch etc. but I have dual boot OS and other OS is Ubuntu 11. that reads the RAM 3.84GB, and no crashing or BSOD or any issue.

Then I installed Windos 7 32 bit to check if that still has issues with 4GB RAM, but NO, 32 bit reads RAM as 4GB(Usable 2.8GB). no crashing or BSOD with 32 version, only problem with 64 bit windows!!!!
I checked specification it says Max RAM 4GB Ram and yes it does support 4GB RAM with Linux and win7 32 bit.

I tried to upgrade BIOS to 1.20 version(currently is on 1.40), but always got error ::: Firmware does not have Flash (AFUWINGUI)support!!
just wondering if any of you can guide me to right direction.
Thanks in advance

Answer:Satellite C660 - Windows 7 64bit BSOD after upgrading RAM

I cannot say for sure but maybe BSOD occurs due to compatibility problem.
Which RAM have you bought as additional module (brand and specification)?

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Relevance 63.96%


I hope you would help me.

I am having an issue with my bluetooth dongle and satellite c660-108.
It works all perfectly. It connects devices via bluetooth and I can do everything I want.

But then when I am shutting down laptop and turning on again it won't go if the bluetooth dongle is still in the usb socket.

I see Toshiba screen and then it hangs with black screen and blinking cursor in top left corner.
I have to turn it off, take out the bluetooth dongle and then turn it on again.
And then windows starts. After that I have to put in bluetooth dongle again if I want to work with it.

It is not a huge issue but it is a bit annoying when I have to take out the bluetooth and put it back again to get the windows started.
I am currently running under win 8.1 but had it already with win 8.

Anybody any ideas??

Answer:Satellite C660-108 does not boot if USB Bluetooth dongle connected

>I see Toshiba screen and then it hangs with black screen and blinking cursor in top left corner.
Mostly the blinking cursor appears because the notebook cannot find an bootable device.

It looks like the unit cannot switch to the HDD while the USB dongle is connected.
I would recommend you checking the booting order in the BIOS.

Set the HDD at the first place and the USB as last possible booting device.
Save the changes and check if it helps.

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Relevance 63.96%

hello guys can anyone help me please .

after windows boot manager failed , i tried to build the bcd boot again , i tried everything but didnt work , and then i got a different bootable USB i format , but i noticed all drivers were gone , i hv downloaded drivers again but since then this laptop become a disaster keep crushing , stucking at startup(welcome page) sometimes a blue screen blink in split sec and r keep restarting ,

i wanted it back as it was before format , i have toshiba hdd recovery on hard drive D but dont know how to use ,

i copied on a usb flash drive but cant boot from it , please help

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My Laptop is a saterlite c660-c66od Running windows Server 2008 32BIT with 3gb ram and it started going slow and then the whole system crashed i rebooted it and then it would not load up saying my hard driver failed to boot i then booted it up in linux Ubuntu on a live disk and was able to acsess my Files then i rebooted thinking the hard drive would boot and it still failed. i have tried booting it up again in linux but it wont work

I have Lodes of confidential Documents that are not stored anywhere else and i really need to gain acsess to it is there a way i can recover or fix my HDD or am i going to lose so much data my company is going to crash amd burn

Answer:Satellite C660 - My Hard Drive failis to boot up


In most cases the data is lost if the HDD is faulty and you did not create any backups.
But I found also nice offer from Toshiba here:

Here choose Data Recovery.
You can purchase different Data Recovery Service for Hard Disk Drives. Such services is good for the future. Now you could ask Toshiba hotline for other date recovery services but of course you will have to pay for such data recovery.

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Relevance 63.96%


laptop was accidentally dropped, worked okay at first but now won't load,
using f12 key to boot menu, the screen says,

pxe-e61 media test failure-check cable.
also pxe-m0f; exiting
pxe rom, operating system not found. can anyone please explain waht this means?

Answer:Satellite Pro C660-v10 does not boot: pxe-e61 media test failure

The codes you are getting relate to the computer "setting itself up" before loading Windows and finding either what must be there missing or something that the BIOS says is there but missing. I believe the "check cable" message is generated when the pre-execution enviroment (pxe) looks for a device on a known connection and gets no response. This could be that a cable is not connected or the cable is perfect but the device is "broken" and is not responding to the pxe request.

I don't know anything about c660.
Can you access the BIOS? - is there anything greyed out or missing.
Can you change the boot order so that the CD is first and then see if the computer can start to run from a Windows CD.

(I would think its the HDD - I would think a mechanical device is more likely to give up than the electronics)

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Satalillite C660

I cannot boot onto windows 7.
I get a blank screen and curser not matter what, I have no recovery disc.

I have tried F8 and to repair, but again, it just goes to the blank screen.

Any ideas?

Answer:Re: Can't boot Satellite C660 - black screen and cursor


since when do you have the problem?
did you have any problems before?
Did you change anything in the system?

Do you can try to disconnect all removable devices to check if one of these components is causing the problem

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Relevance 63.96%

I have read up on this status code & the best advice was from Microsoft site saying that system restore could help. But that was stupid assistance as i cannot load up my system as I cannot complete start up repair because after clicking on it windows bar for loading up files does not end up being completed!

Instead i end up back at the Windows boot manager to try the repair that i have attempted 3 times.

Is there anything else i can do without paying out money for parts.

Thanks, mike

Answer:Satellite Pro C660-2JN cannot boot Windows - status: 0xc00000e9

Could you provide some essential information?
What notebook model do you have exactly and what Windows OS do you use?
Did you create recovery disks in the past?

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So this morning after trying to power up my Toshiba Satellite C660/C660D I was met with a black screen.

The power lights both work and light up, the fans whirl when I power up but nothing ever comes up on the screen, I was wondering if anyone could help here?

It's less than 3 months old.

Answer:Satellite C660/C660D will not boot up (black screen)

To be honest I really don?t know how to help you.
Remove battery, leave notebook for a while and try to start notebook with AC power supply only. Try to do it several times with and without battery. If nothing helps there must be some hardware problem so I recommend you to contact Toshiba service and ask for help.

Warranty is valid so there is no reason to be worried about it.

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Relevance 63.55%

Wow what a catastrophe, this is a windows 7 - 32bit machine Satellite C660 PSC1GA-01E01M stuck in an endless BSOD loop.

The lappy said it was ok to upgrade to windows 10 so... I did.
Now its stuck in a never ending BSOD loop.

So I decided to use the recover option and reinstall windows 7 and then upgrade from there.
After mega downloads of updates and finally got to the stage where there was no updates left to get, I then decided to upgrade to windows 10 again.

Now stuck in a never ending BSOD loop again.

Can someone point me to the driver that's failing, I can get to safe mode ok, device manager has 2 issues

1) is under OTHER DEVICES is a Unknown device
2) is Generic pnp monitor

I have tried Toshiba website for updates to windows 8 32 bit drivers thinking this might be the best step but the links are bad and the webpage says sorry no one home...

Also no network, if I try logging to the safemode with networking, it returns to BSOD screens...


Answer:Satellite C660 stuck in an endless BSOD loop after Win 10 upgrade

Toshiba released an list with all Toshiba models supported for upgrade to Windows 10

Satellite C660 PSC1GA is not listed there and this means that this model isn’t supported for Win 10 and will not get Win 10 drivers.

Nevertheless the Win 10 should run on this unit because it meets the essential hardware requirements.

I guess that the BSOD loop appear due to some drivers which are not fully Win 10 compatible and probably these drivers must be removed before performing the Win 10 update.

To check the compatibility follow this steps:
Right-click the “Get Windows 10 icon” (on the right side of the taskbar) and then click "Check your upgrade status." In the Get Windows 10 app, click the h menu (3 lines) and then click "Check your PC".Now you should see the list of compatibility issues

Also this kind of issue could be fixed by Microsoft update as mentioned in this article:

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Relevance 63.55%

I have upgraded my Toshiba Satellite C660-24F to windows 10 pro. After upgrading it is restarting again and again showing the blue dead screen with the message
system_thread_exception_not_handled.(athwbx.sys). How could I get rid of this error?

Answer:Satellite C660-24F: Win 10 BSOD - system thread exception not handled

athwbx.sys which is mentioned in your message, belongs to the Atheros WLan driver…

Therefore I think that the BSOD appeared due to compatibility problems between the Win 10 and Atheros driver…

Possible solution:

I think that removing the Atheros driver within the device manager should help you to fix it…

Please keep the unit connected to the internet using LAN.

So after the Atheros WLan driver has been removed and you rebooted the notebook, the Win 10 should search automatically for a compatible WLan driver in the internet automatically.…

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Relevance 63.14%

First, thanks for any help. I know nothing about the inner workings of computers, so please, explain things to me the way you would to an infant! Here's the problem: my Satellite C660-IHK is a month old. I haven't used it much, nor have I had any problems with it. Until last night. I turned it on, the logo appeared as usual, and then it went to a screen that told me to "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key". I've no idea what that means or what I need to do now.

On another try, I pressed 'Set Up', which was located at the bottom of the screen when the logo appeared.I went to 'Boot'. Here's the info:

LAN Realtex PXE

On this page, I'm also told to 'Select the priority for booting the computer'. Again, I don't know what that should be. Any help would be much appreciated.


Answer:Satellite C660-IHK - "Reboot & Select proper Boot device"

Do you see this message every time when you start your notebook?

It is a bit strange.
Start notebook and press F2 to enter BIOS settings. Use F9 and set it to default settings and check if the problem persist or not.

If yes restart your notebook again and press F12 to enter boot menu. Check if HDD is listed there. If yes choose it and press ENTER button. Does Windows start properly?

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Relevance 63.14%

I enabled the Quick Boot Function which skips the Logos and only boots from HDD, but I can't enter or reset the Bios.

I tried every button combination I can think of.
F2+power on not work.
F1, F10, F12, del, ESC, INS - all not work

BIOS updated to 1.50-win.
Help, please.

Answer:Satellite C660-1TM - cannot enter BIOS due to Quick Boot Function


To access the BIOS you have to power up the unit firstly (press power button) and then press immediately the F2 button. You can press F2 several times in the row to ensure that the button has been activated.

By the way: The Toshiba HWSetup is preinstalled on most Toshiba notebooks.
This utility provides BIOS options and settings. So you can change the boot order in using this tool too. You can find it in Toshiba Assist ->Optimize tab

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hi all new here

well we have had our c660 106 for 2 month now,but the missus decided to drop it from about 6 inches high, it stayed on but the led screen is cracked internally as the colours were bleeding over etc,unwatchable.
It stayed on untill today and ive been pricing screens up.(had it connected through rgb to my home lcd)

i had to unplug the laptop and turn it off,but now the problem is when i switch it on it will do the inital fire up to the toshiba black screen where i have the options 0f f2 and f12 but then immediately turns off completely, we are worried now as we have a 1 yr old and we have everything she has ever done on there,
is there anything i can try

i know warranty wont cover it as its obvious the screens broken and not just failed.
any help would be brill


Answer:Satellite C660-106 wont get past boot screen and shuts down

anyone any idea?

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Relevance 62.73%


Can someone please help,

I recently bought a Toshiba Satellite C660/C660D for my nephew, We have forgotten the administrator password and we don't have password reset disk is there anyway around this.


Answer:I forgot my administrator password on Satellite C660/C660


I assume you are talking about windows system password and not about BIOS password. Right?
It?s not very big problem if you forgotten the System password but if you mean BIOS password then you are in trouble because the BIOS password can be deleted just by an Toshiba ASP technicians?

So I assume you mean Windows password? so start the notebook and press F8
Now you can choose Repair my Computer and then choose HDD recovery.
This would start a HDD recovery procedure which would reinstall the system? during the setup you can set anther admin password.

Of course there are some other methods but as far as I know this requires 3rd party software/tools or Win 7 DVD? so I think the HDD recovery is the fastest solution.

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Relevance 62.32%


I dropped the laptop today literally a few inches from the floor, it slipped from my hands as I was placing it on the floor. It fell flat.

I am now seeing the message "reboot and select proper boot device"

I have tried a few different options that I have read, and I can see the HDD in the F2 BIOS thing...or whatever it is called. So it is being recognised, but I can't seem to get around the message. Any suggestions?

Thanks in advance.

PS I will need clear instructions, I'm not stupid, but I need things explaining. I do understand some bits and pieces.


Answer:Satellite C660: message: reboots and select proper boot device


I think that your HDD is damage.
I think you did not check this correctly in the BIOS.

Please go to BIOS once again pressing F2.
Now on the first page you will see date, time, CD/DVD drive details and you should also see the HDD details (size, name)
Can you see this?

If not, the HDD is not initialized by BIOS and this means that due to the drop the HDD has been damaged.

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Relevance 61.91%

I switched to Toshiba in December 2013.
Never had serious trouble with other H.P in all those years, but now five month Toshiba and my laptop Satellite C75 completely crasched.

I tried to refresh the system but it didn't work.
Luckily I saved most of my data in the cloud so I did a complete factury reset.

During that proces the laptop gave a blue screen.
It said that there was a problem.
It restarted and now I cannot do anything anymore. Immediately after starting up it gives a blue screen all the time.

I cannot do another factury reset because i can't select that possibility. I dont have the productkey, and I dont have a windows-DVD, since the factury-reset-feature comes on board with the laptop.

Anyone tips?

Answer:Satellite C75-A-11j crashed and does not boot up

>It restarted and now I cannot do anything anymore. Immediately after starting up it gives a blue screen all the time.

What happens exactly after the power button has been pressed?
Are you able to access the BIOS pressing F2 button?
Can you start the Boot Menu pressing F12 button?

Try it out and post some feedback.
In case both options are not possible and don?t provide any results, I would recommend you to contact the Toshiba authorized service provider in your country in order to get the unit fixed.
The one year standard warranty should be valid and the unit should be fixed free of charge.

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Relevance 61.91%

I have a bizare problem with my Satelite C660-1DK; I can only boot to my Windows using Fast Boot option, if I switch to Normal Boot, the screen goes black and it shows Boot Failed - [DEVICE NAME HERE], where the device name starts with the HDD and ends with the USB(if plugged ofc). What would be causing this problem? And how to particulary solve it?

Notes: SATA is set to AHCI Controller.

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Relevance 61.5%

I received an alert on my Toshiba L300D -13S via the Toshiba Tempro alerts to download the latest BIOS update. I downloaded the update and started the install, during the install the PC crashed and froze for about 30 seconds the lost power completely.

Since this the laptop will not boot up, there is power to it as the battery and plug lights are on also when I press the power button the fan starts and the keyboard lights flash but then nothing. The laptop does nothing the fan runs for a short while and then powers off.

I'm no expert but in my opinion there must be something seriously wrong with it, any advice would be greatly appreciated. The laptop is still under warranty so as soon as I get some kind of confirmation that this a serious problem I can send it off for repair.

Answer:Satellite L300D-13S crashed and will not boot up

I have just had exactly the same error
Message to update BIOS
System reset itself and will not startup
Totally dead.

If anyone can advise - this is my brother in law's laptop and all he wanted was the AV updated!



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Yesterday my Laptop L300-20D completely crashed.
When I restarted it, it wouldn't load up so i switched it off and it took me to recovery.

When the recovery was finished it restarted again and started to boot up, but after a few seconds it blue screened. I tried safe mode. Nothing. I went back to recovery and it told me that recovery wasn't working.

I have no idea why it crashed bacause i hadn't dropped or banged it.
I remember it making this weird click sound, like it would click repeatedly 8 times really fast, and then stop for a second and do it again.

I have no idea what is wrong with it??

Answer:Satellite L300-20D crashed - BSOD after recovery


> I remember it making this weird click sound, like it would click repeatedly 8 times really fast, and then stop for a second and do it again.
This sounds like a HDD issue and I think the HDD is crashing so it causes this weird click sound.

In your case I would check the HDD using a special diagnostic tool like Drive Fitness Test. Use Google to find this tool or another one. It?s freeware and easy to use. If you download the iso-image it creates a bootable disk where you can start this test from.

Alternative you can try the Toshiba recovery disk. Normally the recovery disk works always.

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Relevance 59.45%

Satellite Pro A100 Crashed during windows bios upgrade (upgrading bios using windows), now the notebook won't boot. I press the on switch and it just gives me a blank screen then i think resets itself. I really need some help fixing this as i have a university paper due in the next couple of days and i need my laptop!
Chhers for any help.

Answer:Satellite Pro A100 Crashed during Windows BIOS upgrade, now won't boot.

That is a scream!!! :_| :O

It sounds like a damage ROM module!
How did you make the BIOS update? I have red in this forum that a wrong procedure or wrong BIOS can damage the motherboard.

I think it?s a case. I don?t know if it?s needed to change whole motherboard or to update the BIOS again but I don?t think that you will be able to do it yourself.

I think the best way is to ask the Toshiba service partner in your country.
I think they will give you more details about the further handling

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Relevance 58.63%

Hi, about an hour ago my screen froze and the computer became unresponsive. I found it a bit wierd that it turned off as soon as I pressed the power button as normally it takes about 5 seconds to do this. Upon rebooting (and going through the 'start windows normally' thing I got a BSOD saying something along the lines of:

'the bios in this system is not fully acpi compliant windows 7'

anyway I googled this and fiddled around in BIOS a bit discovering that my 'acpi 2.0 support' option wasn't enabled so I've changed this. Also some people seemed to suggest removing each RAM module individually and testing each one etc so I did this also to the same effect. After putting them both back in I no longer got the above error message but this one:

'a problem has been detected:

Rebooted again and the BSOD I now encounter and have ever since says:

***STOP: 0x0000000A...

I found posts about this on this website but I'm not able to get in to windows to access any files and upload them like this person did:

I've since tried booting safe mode, debugging mode etc but each time I do this the computer just reboots and takes me back to the 'do you want to start windows normally or start windows repair' screen. The second option ends up with either a non responsive black screen that can only be escaped by powering off or the above (last) mentioned blue screen.
It might be wort... Read more

Answer:Windows 7 crashed then unable to boot + BSOD

Start your computer and get into the Advanced Boot Options screen. Select Repair Your Computer. Use the System Recovery Options to follow System Restore OPTION TWO. Choose a restore point from before the problem began and post back whether this resolves the problem.

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I was wondering what CPU's the C660/01m can take. It's an i3 but can it take i5 or i7?
Is there a list of all its technical info?



Answer:Satellite C660/01m What CPU can I use?

Have a look at the other C660 models, if they have an i5 then your model should be able to take the same CPU.

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Relevance 51.25%

Hello all,

Yesterday all of a sudden, the laptop screen went blank. Upon turning it on several times, the screen still doesn't turn on. By connecting the monitor to a external monitor via VGA (my TV), the TV does show up the screen, but has several flickering horizontal lines showing, thus obscuring part of the screen ( - ignore the windows behind, I was testing the sound - and it works).

I have tried several solutions on the web (like removing the battery and AC cable and pressing the power button, and interchanging the RAM card in the slots), and not surprisingly, nothing worked as I think my problem is not similar. Windows 10 just boots to a blue screen with a sad face and a QR code (I don't even know...), while Linux Mint does boot and gives a message of "running without hardware acceleration". I couldn't get any diagnosis on Linux to check if it's a problem on the graphic card or the motherboard, so I am turning to these forums to check if anyone had any similar problem.

Thank you.

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Question: Satellite C660-23M

My laptop wanted to do 3 updates last night when I shut it down - don't know what updates - but after bout 30mins of doing nothing I turned the power off. It's now npt doing anything!! Power is on & initially got a Boot Menu box with info on but now the HDD/SSD info that was showing has disappeared. I'm a real non tech person so haven't a clue what's happened or how to sort it. Wasn't having any problems at all until the laptop tried to update last night. Can anyone help??

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Relevance 51.25%

I have the very annoying problem of key lag on my laptop which is a satellite C660 1-f-1 .

I've had the laptop for around 3 months and have tried the keyboard settings on all settings to no avail. I paid ?350 for this laptop and I'm getting increasingly aggravated !

I've read that the problem has cropped up with other models and that removing and then replacing the battery helps.. but I can't keep doing that mid conversation or e-mail !

I keep reading about these update download bios but have no idea what that means . Could somebody please explain in a plain English non-tech speak style please ?? !!

Answer:Key lag on Satellite C660-1F1

Hi Helenuk1963

A BIOS update is something that makes the main brain of the laptop smarter but this does not 100% mean it will fix it the normal fix is to run a recovery of the unit via the HDD by pressing F8 non stop on startup and selecting repair your computer then login and select Toshiba HDD recovery but before you do this make sure you have backed up all your data and created recovery disks via the toshiba recovery media creator in the start menu.

if you do want to run a BIOS update best thing to do is call Toshiba direct who can walk you though it and at least if something goes wrong it will be covered.

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Question: Satellite C660

My brother has a Satellite C660-1H6 laptop. Unfortunately his HDD went bad.
I installed a new HDD and reinstalled Windows 7 Home Premium, which was originally installed on the laptop.
Setup accepted his product key and installation went relatively smooth, only problem is that after installing the drivers, I cannot connect to wireless network.
Laptop uses an Atheros wireless card, model AR9285.
Things I tried, following forum suggestions:
-Allocate a MAC address instead of "Not present" to the wireless adapter.
-Changing various drivers, including the one from Toshiba page and some from the Atheros page.
-I installed ALL the drivers, I don't have any unknown device or exclamation mark in device manager
-Installed ConfigFree, Flash cards support utility, Value Added Package, Wireless LAN indicator (some users select that some of these are needed)
-I ran Windows troubleshooter
-I did a factory default reset in BIOS
-Although I did not change the antennas before, I also tested the wireless with the 2 antenna connectors replaced the other way on the wireless card.

Fn+F8 works, I can enable/disable the wireless. I can see a list of available networks, including mine. When is try to connect, it asks for password. My router is using WPA2-PSK authentication and AES encryption. I type the password, it tries to connect, but I get the following error message:
"Windows was unable to connect to XXX" (I replaced the SSID of my network with XXX)
After that... Read more

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I am new with this forum, hope i will welcome here

I want value added package for working FN button properly with software

My OS is windows 7 32 bit
Toshiba C660-A041
Part Number : PSC1NV-026019AR

Thanks for help me

dB :)

Answer:Need VAP for Satellite C660

I?ve checked Toshiba support page for available drivers and your notebook model is not supported for Win7 32bit.

Try please to install available VAP for some older supported model.

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My model is Satellite C660-1LD .
I want to add 4 GB RAM to my laptop.

There is now 4GB RAM DDR3 *(1066MHZ)* on my laptop.
Can I add, or is it better to add 4GB RAM DDR3 to the second slot with *(1333MHZ)*?

And what frequency my computer will work? (1066mhz or 1333mhz).
What better RAM to add( brand, frequency) you think?

Also the RAM I found is Unbuffered, what it means?

Thank you!

Answer:Satellite C660-1LD - I want to add 4 GB RAM

> Can I add, or is it better to add 4GB RAM DDR3 to the second slot with *(1333MHZ)*?
This depends on your chipset.
If your chipset supports 1333Mhz then the RAM will work with full performance, otherwise it would be clocked down to 1066Mhz.

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Hi all,

I crashed my MBR against a standard MBR.
Do you have a C660 MBR so that I found the recovery?

Thank you in advance :)

Answer:Satellite C660 - I'm looking for an MBR

> Do you have a C660 MBR so that I found the recovery?
If I understand you right you cannot start HDD recovery installation, right?

Have you created recovery DVD?

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I dunno know what's going on but I can only use FN + 3/4. It's crazy, 'cause I've got this computer only few weeks...

Answer:Satellite C660 cannot use all the FN key

also interested in this problem
updated windows and fn panel ceased to appear
only works fn +3 fn +4
do not tell that to establish a panel to fn resonant work?

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Hi. My satellite C660 "froze" while I was using the internet and nothing would work - no mouse movement, no keys responsive etc. I was only able to turn it off by holding the power button. When I turned it back on it re-started and indeed worked OK for a few minutes, but then froze again. I again had to turn it off via the power button.

When I again tried to re start it, I turned on the power and the usual Toshiba screen appeared (with notes at the base re F2 and F12 keys) but then a message appeared saying that Windows could not start and that this may be due to a software or hardware change. The message said that I needed to insert the Windows discs and select "Fix", or something similar. Of course, I do not have discs as the laptop came with Windows "loaded". The advice in that case was to contact my "administrator".

I have tried the suggested "reset" by removing the battery, pressing power key and connecting AC power, all to no avail.

Now, if I power the laptop up, I see only the initial black Toshiba screen (with the F2 and F12 notes) for a second or so and then the screen goes blank - not truly black, but no "life2 at all.

I have tried the Toshiba Q&A, to no avail.

Anyone have any ideas what is next please?



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couple of years ago I bought this laptop for my girlfriend who decided finally to use internet at home.

Since the day 1 this laptop had problem when starting remaining for the most on black screen and with just the fan noise and the battery and the ON led giving some signs of life.

Anyway after a couple of on/off it used to start and been blaming about it the house temperature not really the best during the winter period.

After few months my girlfriend gave up using it and just just put back in the box where been resting up to one week ago when she gave it back to me together with other things cause the end of our relationship.

Yesterday the laptop started fine at the 1st shot and been working on it a couple of hours without any issue then switched off normally.

Today instead this laptop doesn't want really know about starting in any mode: no matter how many time I switch it off/on but nothing.

Tried to swap ram position, clean it, the 60 second on the power button trick but nothing.
The laptop yesterday been working on a table with no cooling problems at all: now my question

What can be wrong with this laptop expecially considering it been bought brand new off amazon but had this issue since the day one?

Thanks for your attention and


Answer:Satellite C660-19G is not starting

>What can be wrong with this laptop expecially considering it been bought brand new off amazon but had this issue since the day one?

Hmm? probably an hardware malfunction causes this issue.
I?m thinking about RAM or motherboard problem.

You said, you have already swap the RAM slots. But did you use new, good tested RAM modules? I think it?s definitely worth a check.

The motherboard problem would be the worst case since such part is very expensive.

However, if this issue has appeared from first day of purchase, I?m wondering why this unit has not been replaced in the past under warranty conditions.

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In specification I can read that this model can be connected to the TV so I bought on eBay Scart to 15Pin S-VGA RGB Male HD TV LCD cable lead [ e=STRK:MEWNX:IT] .

When I plug the cable in (laptop is swiched off) then I'm not able to switch my Toshiba on.
I tryied to plug in the cable with laptop runing but can't figure out how to set it up.

Any suggestions?


Answer:Satellite C660-15R - How to connect TV

Hi MusicInMe,

If you have connected the cable to your notebook and TV, press FN+F5 key combination as mentioned in your user manual to switch between monitors. You can choose between internal monitor, external monitor or both (clone display).

But I would recommend choosing the correct TV input channel first before you press FN+F5 key combination that notebook can detect the external monitor properly.

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Hi lads, I just want to ask some experienced peep. What is maximum ram I can fit in my Satellite c660? As much I google around its says 8gb (1066 MHz). But I`m looking on DDR3 16gb 1600MHz. What do we think? 1-26
or play it safe and pick up

Message was edited by:

Another question : What is So-Dimm?

Message was edited by:

Answer:RAM upgrade for Satellite C660

> What is maximum ram I can fit in my Satellite c660?
Can you please post exact model number (C660-xxx)?

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My brother has a Satellite C660-1H6 laptop. Unfortunately his HDD went bad.
I installed a new HDD and reinstalled Windows 7 Home Premium, which was originally installed on the laptop.
Setup accepted his product key and installation went relatively smooth, only problem is that after installing the drivers, I cannot connect to wireless network.
Laptop uses an Atheros wireless card, model AR9285.
Things I tried, following forum suggestions:
-Allocate a MAC address instead of "Not present" to the wireless adapter.
-Changing various drivers, including the one from Toshiba page and some from the Atheros page.
-I installed ALL the drivers, I don't have any unknown device or exclamation mark in device manager
-Installed ConfigFree, Flash cards support utility, Value Added Package, Wireless LAN indicator (some users select that some of these are needed)
-I ran Windows troubleshooter
-I did a factory default reset in BIOS
-Although I did not change the antennas before, I also tested the wireless with the 2 antenna connectors replaced the other way on the wireless card.

Fn+F8 works, I can enable/disable the wireless. I can see a list of available networks, including mine. When is try to connect, it asks for password. My router is using WPA2-PSK authentication and AES encryption. I type the password, it tries to connect, but I get the following error message:
"Windows was unable to connect to XXX" (I replaced the SSID of my network with XXX)
After that... Read more

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I wish to connect C660-119 laptop to TV but there appears not to be a HDMI port.
Can you advise alternative solution ?

Answer:How to connect my Satellite C660-119 to TV

It is a bit complicated due to missing HDMI port. According notebook specification your notebook has RGB port only and it can be used if you want to connect external display. This port sends video signal only.

You can use this port to send picture to the TV too. I don?t know which TV do you have and which ports has your TV but for sound you need separate audio cable.
It a bit complicated.

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My C660 needs a new hard drive. It came with Windows 7 home premium pre-installed and I would like to return to that.

If I go to Microsoft to download windows 7 with my product key, it gives an error. I contacted MS support. I don't quite remember what they said but they couldn't help, possibly because it was a manufacturer installed version?

So If I get a new hard drive, how can I return to my previous OS, Windows 7 Home Premium?

Help please?

Answer:Satellite C660 needs new HDD - Windows 7

You can have previous OS (recovery image) if you install it using recovery media (DVD or USB).
I presume you didn’t create this recovery media in the past, right?

If you still can use your notebook and preinstalled OS try please to create this media using preinstalled recovery media utility. More about that you can read in user’s manuals document.

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Hi friends

I have Satellite C660 its built-in mic and external mic not working
Can any one help me?

Answer:Satellite C660 - mic is not working

We don't have enough info to understand your problem.
Which operating system do you use?
Is sound driver installed on your machine?

When you open control panel > sound > recording, is any recording device listed there?

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I find alot of batteries online, but my main concern is that. My laptop is Satellite C660-1M0 (ps1ge-02901fgs).

I find batteries that claim is for c660 but they reffer as (PA3634U-1BAS),some reffer as c660d and some reffer as c660 (PA3634U-1BRS). I am a bit comfused, is any compatible??

Thank you

Answer:What battery do i need to buy for Satellite C660?

When you remove original battery you can see which part number it has. In my opinion best thing is to order the same battery model. Using this part number you can try to find some online store where you can order it.

On the market you can find many batteries offered by some third part manufacturer (without Toshiba label on it). Such batteries are cheaper that original batteries by Toshiba. They could be good but usually they are dead pretty fast.
Last year I ordered such battery for my old A300. Battery was OK but I could not get it in place properly. The battery was in place but at the back side there was some kind of pressure and the plastic was out of shape. Anyway, it is your decision what to do.

Compatible batteries for your Satellite notebook have follow part numbers:

Good luck

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I have a satellite-C660-10H and bluetooth does not work. I downloaded the Bluetooth-stack of this website. But that does not work.
Any advice?

Answer:Bluetooth in Satellite C660-10H

Are you sure your notebook has BT inside?

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I buy one satellite C660-2DZ part no PSC1NE-01C004G5 serial no YB210637K and i put WIN 7 32bit.

I try all drivers from this site and no working, If you try to find this model of laptop on this site, not exist in the list.
I try LAN driver for Win7 and after start instal, tell me is ONLY for Win Vista and stop.

Why Toshiba not sell this laptop whit one CD drivers? Why my model of laptop dont exist in the list........for download all drivers

Plz help me !

Answer:Satellite C660-2DZ no drivers


The drivers for Satellite C660 PSC1NE can be found on the Toshiba European driver page.

But I found just the Win 7 64bit drivers.. however it?s not the big problem to get Win 7 32bit drivers? you can use the Win 7 drivers released for the C660 PSC1GE series.
The Toshiba tools like Value Added Package, Flash Card Support Utility should function also on your model.

You should pay attention to some other drivers like display driver. The C660-2DZ supports the Intel? HD Intel? HD Graphics 3000 and Mobile Intel(R) HM65 Express Chipset? both drivers (or just the HM65) could be downloaded from Intel page.

Furthermore the notebook supports Realtek Wlan card and the driver can be found also here

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How exactly do you burn a DVD to the laptop? I have a Toshiba Satellite C660.
When I put the DVD into the drive and cick on Windows Media Player, there nothing to click on regarding "burn".

Answer:Burning a DVD to Satellite C660

>How exactly do you burn a DVD to the laptop?
I have installed Nero burning application and but my DVDs. I can burn data DVDs or movie DVDs. What kind of DVDs do you want to burn?
>When I put the DVD into the drive and cick on Windows Media Player, there nothing to click on regarding "burn".
I?m confused now. Why Windows Media Player? You need some good butning application that you can use to burn CDs or DVDs.

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Yesterday we purchased a Satellite C660 with Windows 7 64bit installed. Worked just fine but today the laptop does not start up again. Updates were installed but after pressing the power button the light of the hdd turns on for a few seconds, the vents work for two seconds and then ... nothing !

Please help !

Answer:Satellite C660 does not start up

You cannot start notebook at all?
Can you enter BIOS settings with F2 at start up?

Which updates have you installed?

If nothing works you have only one choice: either bring it back to your local dealer and ask for replacement or contact Toshiba service provider directly. They can check hardware and help you with this.

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Hi All,

I have a question about the Satellite C660 which I bought a week ago. Now I notice it uses DDR3 1066Mhz RAM, and with technology updating monthly, I am wondering if I was able to upgrade to DDR3 1333Mhz ?

I've read this model is upgradeable to 8GB RAM but cant find a speed upgrade post anywhere.

Answer:Satellite C660 - RAM Question

At first I must confirm that your Satellite can be upgraded up to 8 GB RAM and it is good decision to upgrade RAM to get more performance.
For upgrade Toshiba offers 4GB RAM with part number PA3677U-1M4G, so you can use two of them. This module is 1066 MHz.

Generally speaking you can use faster modules but that doesn?t mean your notebook will be faster than with 1066 MHz modules. If the FSB of mainboard is 1066 MHz faster modules must slow down and will work on defined ?speed?.

If your car can run with 250 km/h but speed is limited to 120km/h there is no much benefit for you, except maybe high gasoline usage. Do you understand what I mean?

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My laptop specs :
Processor type : Intel? Pentium? Processor T4500
clock speed : 2.30 GHz
Front Side Bus : 800 MHz
2nd level cache : 1 MB
Operating system
No Operating System pre-installed

Design Color color : Black finish with textured pattern and black keyboard
System memory standard : 2,048 MB
maximum expandability : 4,096 MB
technology : DDR3 RAM (800 MHz)


I'm confused , can't find any DDR3 800hz anywhere ... and I'm using a 64bit windows 7 .. i recognize other C660 series laptops can upgrade to 8gb but only with 64bit systems ..

is the ram bus only limited by the processor bus ?
is it possible that i can add up to 8 GB and info on the site not fully explained since this laptop doesn't come with any OS ..

last . since i can't find 800hz ddr3 memories ... does it matters if i added different bus memories but both run on a lower bus ??

I'm waiting for your kind reply thanks .

Answer:Upgrading RAM on my Satellite C660-15G

have a look on
enter your serial and under optional extras it should tell you on there if not a uk model have a look on your countrys website

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Good day!

my concern is about my Toshiba laptop I bought it 2 months ago in Europe when I reach in Philippines my son keep on playing it suddenly it was turn off and it didn't open anymore.

I go immediately to Toshiba centre at Cagayan de oro city and I found out that it was the keyboard problem but they could not replace it because there are no available keyboards suited for that laptop. How can I fix it?



Answer:Need new keyboard for Satellite C660-1DG

At first I must say that biggest problem for you is that warranty cannot cover keyboard replacement and you must pay keyboard exchange alone. Notebooks from EMEA (Europe ? Middle East ? Nord Africa) countries have EMEA warranty only so warranty is, unfortunately, not valid.

To be honest I don?t understand why the keyboard must be exchanged if the notebook doesn't start properly.

Anyway, this notebook model has keyboard used on many models so to find new one should not be problem. Best way to order new keyboard is eBay. In last 3 years I?ve ordered several keyboards over eBay. You will not believe me but all of them I ordered from China.

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i have the Toshiba Satellite C660. On several pages I have to fill in my email adres on the internet it apears like: itsme" instead [email protected] I do use the shift- 2 button= @ but it shows "

Can anyone help?

Answer:Satellite C660 - Can't get @ sign


I would recommend checking other forum threads firstly before creating a new one. There are already some threads that you have to change the keyboard layout in Windows (control panel)

Check this!!!

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Hi all,

Just got a new Satellite C660 PSC1LA-00J001 laptop which originally had 2gb ram in the shop but was upgraded with another 2gb to make 4gb (upgraded instore). Have unpacked from box and plugged in all power cords etc., pressed power button and a red light came on. After a little bit another green light came on. After another little while both lights went green. The screen however stayed black. I left it like this for the two and a half hours recommended for set up time but it hasn't done a thing since. I've tried to power off by holding the button down for some seconds but it's still not responding.

Does it sound like this problem is to do with the new ram module that was placed in it? I'm not sure I'm confident enough to have a go at removing it and retesting or not. Should I take it back to the store? Or do you guys have any ideas to try. I don't want to wreck the laptop when I haven't even used it yet. I know a little about computers but am not confident in trouble shooting with my limited knowledge. Any ideas greatly appreciated.

Answer:Satellite C660 - Is not turning on


The initial setup can only be done if your notebook starts properly and Windows must be started. If you don?t see something on screen it seems to be a serious hardware malfunction.

Anyway, such things shouldn?t happen on a brand new notebook and in your case I would return the notebook and ask for a replacement model. I?m sure the seller has other C660 models in range so take another one that you can be happy with your new Toshiba computer ;)

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Hi to all,

my sister in-law bought her laptop up to me today because it switches on and goes to the windows logo then all of a sudden theirs a quick glimpse of a blue screen and then it shuts down re-starts and does the same.
i can press the f8 key and i get the boot options, ie recovery mode but it just does the same thing, i then tried a windows DVD in the drive and it boots from the DVD and installs the files but then hangs with just a black screen and the white curser, its not froze at this point i can move the curser around.

Does anyone have any idea what I can do now?
Thank you in advance for your time.

Answer:Satellite C660 won't start

Can you start OS in safe mode?

I cannot say for sure what the problem can be but maybe you should reinstall OS using HDD recovery option. I hope everything should be OK with ?factory settings?.

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my sound recorder dose not work

Answer:Satellite C660 - mic is not working

Please open control panel > sound properties > recording devices.
Is Mic listed and enabled there?

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I have a Toshiba Satellite C660 ... a message appear every time I open it tell me that I have a hard disk problem and in the details it told me that I have a hard disk failure and I must do a backup for my data and I must contact my manufacturer.

Can anyone tell me what that is and what to do?

Answer:HDD failure on Satellite C660

At first make data backup to be sure nothing will be loosed if HDD will crash soon.
Copy all important data on external HDD. It is best and easiest way.

Has your notebook valid warranty? If yes I recommend you to contact nearest Toshiba service and ask for HDD replacement.

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My Satellite C660-26Z laptop has not got a HDMI port socket,
so how can I connect a cable from laptop to use my TV screen.

Maybe, I need to use the external monitor port ( VGA ) socket on my laptop with a special connection cable ? Please let me know, Thanks, Terry.

Answer:How to connect Satellite C660-26Z to TV?


This depends on the available TV ports.
Check the ports that are supported by TV. Recommend also reading the TV user manual to get more info about available ports.

Fact is that notebook supports just an RGB (VGA) out port. No HDMI or no DVI port is available. So you can use just an VGA cable?
Now the question is what port can be used in connection with VGA cable.

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I own a Satellite C660-1MG
equipped with Windows 7 and since the pc crashed often I decided to restore it to its factory settings. But unfortunately I have no cd recovery and I no have a copy of the dvd windows 7 so I can not restore it.
Also my PC deleted all previous restore points to 2015 so even with this procedure I will have no improvements.
I went to the Microsoft website to download a copy of Windows 7, but by entering the product key tells me that I contact the manufacturer Toshiba.
What I could use is the recovery discs for Windows 7 to restore the notebook to its factory settings,
thanks a lot,
I expect a fairer your feedback.
Best regards
Salvatore Muni.

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Please be gentle I'm new here!

I've bought a new HDMI cable to connect my laptop to the TV, but nothing happens.
The processor its using is Intel64 Family 6 Model 23.
Ehwn I click on the Montior/TV settings it is saying that the 'Montior/TV settings are not supported'.

Any help/suggestions to rectify much apprciated

Answer:Re: Cannot connect Satellite C660 to TV


First of all you should connect both devices (TV and notebook) using an proper cable which is supported by TV and notebook.
Then you have to power up the TV and notebook and have to enable the HDMI channel on TV.
Now use the key combination FN +F5 to switch the video output to TV.

Does this work?

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Hi guys ive had my laptop a few years now and it used to be fast and reliable a great laptop and all of a sudden it's just gone really slow it almost says not responding on anything I click and isn't the same as it used to be I've tried reinstalling windows but it does nothing it's like it's not responding sometimes and is very laggy any advice is welcomed

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Recently bought this Laptop from Tesco's without a battery!
We era desperate to purchase one but cannot find one compatible with our machine from or Amazon. Please help.

Apollo Mulira

Answer:Need battery for Satellite C660-1G3


The notebook would support the 6cell battery and the part number is: *PA3817U-1BRS*
At the other hand you could get in contact with an Toshiba ASP in your country and the guys could help you to order a compatible part.


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