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Satellite C850D problem blue screen "Enter password"

Question: Satellite C850D problem blue screen "Enter password"


When I restart my computer today , I have a Blue Screen with "Enter password" like this :

I do not do anything and I don't define any password before turn off my computer .

I don't understand what I have this today ?

Could you help me, I am blocked?

Thanks for your help

Best regards


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Preferred Solution: Satellite C850D problem blue screen "Enter password"

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite C850D problem blue screen "Enter password"

Hmmm?. Looks like a BIOS password.

Could it be possible that another user/person set it on your notebook?

However, I have no idea why this appears but as far as I know the unknown BIOS password can be reset only by an authorized service provider in your country.

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I bought a Satellite C850D-11Q runnings Windows 8 from Curry's in the UK for my daughter just before Christmas- was a very good price under ?300- however she says that she will be browsing on the internet and or doing a variety of other tasks (no particular process seems to be implicated) and suddenly the screen will turn blue and the computer will shut down and reboot for no apparent reason. It has done this at least 30 times in a month.

Answer:Screen turns blue and Satellite C850D-11Q shut down

BSOD means that there is either an hardware problem or serious software issue.
The BSOD can be caused by high temperature as well as RAM problems.
So it?s not easy to say what cause the BSOD.

Ensure that notebook is cooled properly.
Furthermore if temperature is not the problem, try to recover the system using the recovery options described in user manual and in this document:

+Windows 8 Recovery & Repair+

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Hello there

So I'm experiencing strange BitLocker behaviour. I have this PC at work. Clean Windows 8 x64 installation, 3 HDD (AHCI), no SSD.

After I set up BitLocker to encrypt "C" partition, it gave me pop-up window, that I should restart PC to test the BitLocker loader. So I clicked Yes. And after few seconds I got this:


Mind, I'm still ABLE TO type password (i can't see sh** though), after I hit enter Windows IS booting, but it's really weird to see above picture instead of:

My GFX is OK, I tested it with games, benchmarks etc.
BitLocker simply cannot, for whatever reason, use my video card properly and displays those weird lines. After all - it hasn't loaded the whole Windows yet. Than again, it IS a bit strange, as Windows installers tend to work fine.

Any thoughts people?

Kind Regards


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I am unable to enter the BIOS on this machine. I have tried (a number of times) by pressing the FN and F2 keys, and the FN and F12 keys while the Toshiba logo is displayed. Unlike the Satellite A500 I have, no prompt for either F2 or F12 keys appears at the bottom of the screen showing the Toshiba logo.

I have tried the F2 and F12 keys without the FN key, but still no result.

I need to be able to boot from the CD drive, but cannot get to the BIOS to add this drive to the boot sequence.

Assistance pls.


Answer:Re: Satellite C850D - unable to enter BIOS

If you use Win8 you must make complete shutdown at first. How to do this you can read on
After complete shutdown start your machine again and press F12 to enter boot menu. There you can chose which device can be used as first bootable device.

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When I try to turn on the laptop it says "enter administrator password or power on password" then when I try the only passwords I know for my laptop it says "system disabled 86381856". I don't know what to do or how to fix it and I saw that on a few other threads you were able to help people with the right thing to type in and was hoping you could help me as well cause I'm going crazy trying to solve the issue!! Thank you so much!!!

Answer:Enter admin password or power on password blue screen

Hi, Enter  39089298 Regards, DP-K

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Hello. At start Satellite L855 - 11K appears for a few seconds the F2/F12 options and immediately appears a blue window asking for the password, "Enter Password", and that's all since I recover the password for my son and don't know what happens or what he does. What can I do to start the computer again? Thank you in advance.

Jose Bueno

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Hello I have a problem with a c875-153 toshiba, was broken on the screen, and sa change it but now I turn puts enter password and I never put my password. I hope the answer greetings

Answer:Satellite c875-153 - blue square jumping and says enter password

A Toshiba Service Center can remove the power-on password for you.

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Son borrowed computer, returned it , later tried to get on and above phrase ocurrs on blue screen. Son cannot remember any of the passwords. Tried software programs, start and hold certain keys down, etc. Did not try the green jumper. need to get on so i can reboot from recovery disk


View Solution.

Answer:Blue screen with enter administrator password or power on pa...

Unfortunately, no one would be able to help you with that. There are supposedly free Windows password cracking software out there on the net you can do a search for. Otherwise you will need to reinstall Windows with a recovery disk or a plain Windows installation disk, if you are asked for a password to use the recovery disk (which I have never heard of).

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Hello, I have a problem with my Satellite A300-14S PSAJ0E-00W00PSK.

*Screen with input "Enter password" appears every time when I turn it on.* When I put wrong password 3 times, my laptop turns off. I had installed windows 7 with ubuntu for 2 years with no problems but I cannot boot any operating system now (even when I boot with inserted CD/DVD with windows/ubuntu).

*When can I get correct password? Or it is another solution of this problem?*

Thank You for any advice!

Answer:Satellite A300 - "Enter password" on startup screen

I presume your notebook is locked with BIOS password.
BIOS password cannot be set from alone but I don?t understand your situation.
Either you have blocked your notebook with BIOS password or someone have done it without your knowledge.
Have you some explanation for this situation.

Anyway, if BIOS password is not known to you, you must contact nearest Toshiba service and ask for help. They can remove it for you.

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Why do i get a enter password screen on my Toshiba Satellite laptop on start up, how do I unlock it, I got this laptop from a lady and when I turned it on it was locked with this screen and I don't knoe how to unlock it, can some one give me a solution, and why did this happen.

Answer:Why do i get a enter password screen on my Toshiba Satellite laptop on start up

To unlock the laptop, you type the ladies password. Once unlocked, create your own login with your own password.
TSF cannot help you with password circumvention. Read the rules

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Hi, My first post here and needing help please.

I have the above laptop and last week I had 3 dead bugs squished on the inside of my screen so I searched google and found some info on how to clean them off,
I took the screen out and then carefully took the front part away giving me access to the back led? I cleaned off the bugs and as I thought carefully put it back together, when I started the laptop the back light as not working thinking I had broke it I bought another exactly the same and put it in but its doing the same.

The screen is working but no light so any help would be great. I know there is no convertor in these so what could the problem be, screen cable maybe? I don't know, help LOL.

Many thanks, Wayne.

Answer:Satellite C850D-107 - screen is not working

On this virtual way we can just speculate what the problem can be. Have you checked cable connection again?

It is always problematic when we try to fix something alone and later nothing works. It is really angry.

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Maybe you are my last chance to solve this problem.

I bought a C850D-115 PSC9UE-00N00MGR without OS. I Installed two times Windows 7 on it on two different partitions.
I downloaded and installed all necessary drivers from Toshiba site and updated Windows 7.

My problem is, the AMD driver for USB 3 dont work,
My USB 3 port dont work and I cant use it. It only works, if I disable USB 3 and use it as USB 2.

The device manager says, driver is not installed, while AMD Catalyst Control Center says driver is installed and working.

Anyone know, how to solve this problem?

Answer:Satellite C850D-115 - Problem with USB 3.0 port


The Toshiba spec page says the notebook supports 2x USB 2.0 ports and 1x USB 3.0 port

I?m wondering how did you test the USB 3.0 and did you choose the right port?

You said you installed all necessary drivers? did you install all available drivers from Toshiba page?

I found this [USB 3.0 driver v2.0.7.176| =2&selFamily=2&selSeries=312&selProduct=7516&selSh ortMod=3620&language=13&selOS=30&selType=all&yearu pload=&monthupload=&dayupload=&useDate=null&mode=a llMachines&search=&action=search&macId=&country=al l&selectedLanguage=13&type=all&page=3&ID=87792&OSI D=30&driverLanguage=42]

Did you install this one?

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Hello everyone,

I have a two-year old Toshiba C850D-10W which came with Win7 Premium. After several months of flashing notices suggesting to upgrade to Win10 I decided to give it a go. I was dumb enough not to check whether my laptop would support such upgrade, and I discovered only too late that it wouldn't on the official website.

What happened is that during the installation process, about halfway through (maybe 43%) I got a message saying that the system would restart many times. The problem is, it never got beyond the stage of restarting, and the system is now in a loop whereby a fixed unblinking underscore appears on the upper left corner and stays there for about five seconds. Then the system restarts and the underscore shows up again, and so on forever, no Toshiba logos, no chance to select Safe Mode, nothing. I can enter the BIOS menu and I've tried to boot the system from the back-up DVDs I made when I bought the computer so I could get back to Windows 7 but it doesn't work, the system just doesn't recognise it. The HDD is fine, I've taken it out and opened it on another computer as if it were an external drive and all the files are still there but I can't do anything else.

Any help would much apprectiated, thanks a lot

Answer:Satellite C850D-10W - Win10 upgrading, black screen, bios not booting

Bonjour moi j avais le m?m? problemme
alors ma solution c est une restauration du Pc avec les Cd de r?installation
pour info je pence que les pc ref satellite ne sont pas compatible avec Windows 10
Bien a vous Cdt

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I've just bought a toshiba c850/c850D laptop this week and the third day when I was browsing with chrome my touchpad mouse starts freaking out.

I could barely control the mouse with the touchpad, it kept "shooting up" at the top of the screen.
I rebooted the system to have the touchpad not functioning at all (mouse key's on laptop included).
When I plug in a external mouse via the USB, that one works fine.

I've tried the short cuts f5-key (turning off and on the touchpad on the laptop)
I've went to the mouse controls. Where the USB-mouse and the touchpad is visible. It just says it's functioning properly,which it is obviously is not.
took a printscreen:

I've even gone so far as restoring the computer to the factory settings by pressing f8 whilest rebooting etc etc.
Still the touchpad mouse wont work...

It runs windows 7.

Could someone please help me figure out how to get my touchpad functioning again?


Message was edited by: TJB

Answer:Problem with Satellite C850/c850D touchpad


The F5 enables and disables the touchpad
Please check if the touchpad is not disabled.
Also you can visit the Toshiba EU driver page to download the latest touchpad driver?
The touchpad driver update solves many touchpad issues.

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I'm having a problem with a Toshiba Satellite L300D. After I reinstalled the HDD it would beep. To solve this I went into BIOS to look and see if the board had some sort of intrusion setting. When I exited the BIOS and restarted I know get the Enter Current Password (with a blue background on a black screen) with continuos beeps. The thing is it seems to auto enter in 10 characters (*) and then stop. There are no other options.

I have searched unsuccessfully for any info about this and I cant even find where the CMOS is located which I think is soldered onto the board.

Has anybody had any similar experience like this?
I would really appreciate any help its driving me crazy.

Answer:Bios Password 'Enter Current Password' on Toshiba Satellite

Your thread is closed. We do not help with password problems. This is clearly stated in the rules section.
Passwords - Please do not ask for assistance with forgotten passwords and/or bypassing them. As there is no way to verify the actual situation and/or intentions, no assistance will be provided and any such threads will be closed.Click to expand...

Please read and follow the rules when posting.

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I need help I can't figure out the password on the black enter current password screen can you help please i have a hp mini 110 CNU9453269 PLEASE!!

View Solution.

Answer:Enter current password screen appears I forgot my password I...

Hi, Enter   e9lovqf7go    ( 3rd character is a lower case L ) Regards, DP-K

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Answer:Satellite Pro L10: Pop-Up in say "Enter Password"

Hello Caroline

Unfortunately there is no way to bypass the user password. Ask your son and enter the operating system. Then you can remove it without any problem. It can be changed in Toshiba console under Security tab.


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after entering 3 wrong pasword "system disabled i65508253"

Answer:blue box requesting 'enter administrator password or power o...

Please try this Password :  70460895    Steps to be followed:Use the unlock code posted above to enter the BIOSDisable all passwords that are enabledIf asked for current password - type the unlock codeFor new password, just press ENTER keyRepeat the same for verify password column.Then leave the BIOS by saving & exit option to save the changes.  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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satellite c50-a-1dv

The system just hangs when I enter my password. I have tried to reinstall windows but I get the error message:

required device is not connected.

Any help gratefully received.


Answer:Satellite C50-A-1dv - hangs when enter password

Have you tried to reinstall original recovery image?

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I have had this issue for about a year now. It used to be whenever i pressed the power button to put the laptop to sleep, now its happening whenever i start up after shut down (not restart): A blue box pops up saying to enter current password (black screen behind) and accepts the administrator password...what could be causing this and how do i remove it please? .. I am totally computer illiterate but i can provide more information...

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I have a Toshiba Satellite Pro S300-11Y laptop and have a problem. A day, I decided that wanted to set a supervisor password for the bios of the laptop. Now, I remeber this password, but when I entry to the BIOS setup, I can't view any option for change o disable this password. I can't entry this password for set it me a supervisor, and also I can't modify some options as for exemple, the boot sequence.

How can I delete this password or how can I login as supervisor? I don't see any option for it, and I need to modify the boot sequence.

A lot of thanks.

Answer:Satellite Pro S300 - How to enter supervisor password?


About this I can only say check your user manual!!! ;)

There I have founded the following information:
+C:\Program Files\Toshiba\PassowrdUtility\TOSPU.exe+
+This utility lets you do the following:+
+Register, delete or change the supervisor password+
+Create or invalidate a supervisor password token+

Check this and then you should be able to delete the password if you know the current.


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When I start my computer I have to enter a password (BIOS password?).
I do not have this password and don't know how to solve this.
I am not able to get into the BIOS system to change the passowrd. I just simply cannot do anything. Any suggestions?


Answer:When I start Satellite I have to enter a BIOS password

> I am not able to get into the BIOS system to change the passowrd. I just simply cannot do anything. Any suggestions?
Unknown BIOS password cannot be removed.
In such case you have to ask ASP for the help

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Hi All, how have u been.

It's been 2 months I have bought the laptop Satellite A300-1PH. Yesterday, first time I tried to see my system BIOS by pressing F2, but it required Password to enter onto BIOS but I never put the password as I am very first time opening it.

Can anybody tell me what is the exact problem?

Answer:Satellite A300-1PH - Why I have to enter a BIOS password?

Maybe the shop who sold you the laptop put a Password on the BIOS?

Give them a call and ask if they put BIOS passwords on their laptops.

If they say no, then you should send the laptop to an Authorized Service Center. There is a list of ASP's on the Toshiba website in the support section.

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Computer is a satellite pro C660-29W PSC1ME-00U00KEN

I've set a BIOS supervisor password (no user password is set). I know the password.

If I hit F2 it enters the text editor but does not give any opportunity to enter the password, and so whilst I can view everything there is no way to change anything.

Any suggestions?

Answer:Satellite Pro C660-29W: BIOS won't let me enter the supervisor password

Can this be helpful?

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Hello to everyone

I got a Toshiba C850D-140 laptop, bought about one-two years ago. I decided to reinstall Windows 7 and I began the whole process. Everything was good, the "expanding windows files" bullet finished successfully and then the laptop restarted automatically. Then the problems started.

No Toshiba logo showed up, only an underscore at the upper left corner, non blinking, just laying there. After about two seconds the system restarted and the underscore showed up. This process loops forever. I can enter BIOS menu, I can enter boot list menu but the problem is that the laptop cannot boot from any device. Neither HDD, nor USB nor DVD. The DVD contains genuine Windows 7, working and tested on other PC's but the laptop refuses to boot from it.

Any ideas?
Thanks beforehands

Answer:Satellite C850D-104 - no HDD boot, no ODD boot, just black screen

From my knowledge the ?blinking underscore? means a HDD problem.
But you said, the underscore does not blink but its ?lying?.

In some cases this could mean an RAM malfunction. However this is just an idea.

Question: did you set the BIOS to default? In BIOS press F9 to get default settings and pressing F10 save the changes.

Is HDD listed on the first BIOS page (HDD name, size,)???
If not, this means that HDD is faulty.

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Hi there,

I developed a problem with my desktop pc yesterday. I was gaming and the screen began to flicker then the game crashed - citing "rendering device lost". I tried to re-load this again and the same thing happened again, this time with a BSOD. I tried a different game and the same thing occured, took slightly longer though. Given it was late I went to bed.

Today on loading up the sign in screen was flickering lots, I entered my password and was met by a black screen. The computer continued to make fan noises as if it was working, but nothing on my screen. This happened again. On restaring my computer the crash report read

"Blue Screen.
locale ID 2057
BCcode 1a
BCP1 0000000000005001
BCP2 FFFFF7009080000
BCP3 00000000000009ED
BCP4 B00000000

I've looked at the bug dump, but I was silly and did a system restore before this, so there's no bug dump.

The computer starts and runs fine in safe mode and without the graphics card in.

Since I've done a system restore
Cleaned everything again ( was pretty dust free to start)
Uninstalled and re-installed the graphics card drivers
Re-seated RAM and GPU
Done a memory diagnostic on my RAM
None of these have worked.
I've taken the graphics card out and it runs fine with the onboard GPU.

Some specs:
Intel I5 3570K
GPU - AMD Radeon HD 7870
Corsair Vengeance 8GB RAM
Motherboard: Asus P8Z77M pro
PSU -OCZ Core steam 500W

The pc has worked perfectly for 3... Read more

Answer:Flickering screen at startup - then black screen when I enter password

I found this on my notepad:

GFX 23:56:28.143 Heroes of the Storm (B43571)
GFX 23:56:28.143
GFX 23:56:28.143 Executable E:\\Heroes of the Storm\Versions\Base43571\HeroesOfTheStorm_x64.exe
GFX 23:56:28.143 <Parameters> -sso=1 -launch -uid heroes
GFX 23:56:28.143 Parent Executable \Device\HarddiskVolume3\\Heroes of the Storm\Support64\HeroesSwitcher_x64.exe
GFX 23:56:28.143 Grandparent Executable \Device\HarddiskVolume3\\\
GFX 23:56:28.143 LocalTime 2016-06-16 23:56:28.143
GFX 23:56:28.143 <ComputerUser> Toby
GFX 23:56:28.143 <ComputerName> SPEEDDEMON
GFX 23:56:28.143 <Exe.Architecture> x86_64
GFX 23:56:28.143 <Version> 18.4.43571
GFX 23:56:28.143 <DataBuild> B43571
GFX 23:56:28.143 <CodeBranch> branches/Heroes.18.mid
GFX 23:56:28.143 <CodeRevision> 293141
GFX 23:56:28.143 <Locale.Assets> enUS
GFX 23:56:28.143 <Locale.Data> enUS
GFX 23:56:28.143 <Locale.Install> enUS
GFX 23:56:28.143 <AccountCountry> GBR
GFX 23:56:28.143 ====================================================================================================
GFX 23:56:28.142 DXGI: Available
GFX 23:56:28.267 Resource Cache Override Variable: 0MB
GFX 23:56:28.267 Resource Cache: 2036MB Win64 (8147MB Physical, 13271MB Proces... Read more

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i haven?t used my toshiba Satellite P300-1AO for more than half a year since I am having a new laptop.
Now I need to grab some data from the satellite but I can?t coz I forgot my user password.

And I am probably too dumb to reset is, because after inserting both an empty CD and after connecting a USB Stick the computer says that CD/ USB Stick can?t be used for resetting the password. What am I doing wrong?

I need the data from that thing and the more I am waiting the more I am getting nuts...

Can anybody please help me?

Thanks in advance,

Answer:Satellite P300-1AO - Can't enter my user profile - forgot password

Timo if you can obtain ?2,5? AluminumSATA HDD Enclosure? connect HDD from your P300 to another PC as external device. On this way you will be able to have full access to all saved data.

After doing this put the HDD back and install original recovery image or Win7 32bit. It works perfectly on P300.

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Hi i have a L500D satellite and very often blue screen appears......
I have win7 64 bit...........

Any help?

Answer:Satellite L500D blue screen problem

look also this

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Hi good morning all my first time here hope to get some help.

i have a Toshiba Satellite C660-1j2 it was running Windows 10 and has been for some time great, then last night it turned its self of because I forgot to charge it charged it turned it on and now it won't do anything, it is blue screen saying that this is missing 0xc000007b.

it came with no software and I have no idea how to boot it up for recovery.

can anybody help or is it the bin.


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Hi, I'm getting blue screen on start-up asking for "Enter Administrator Password or Power On Password" After 3 failed attempts there is a system disabled code 75611746


View Solution.

Answer:Hi, I'm getting blue screen on start-up asking for "Enter A...

Please try this Password :  60779388  Steps to be followed:Use the unlock code posted above to enter the BIOSDisable all passwords that are enabledIf asked for current password - type the unlock codeFor new password, just press ENTER keyRepeat the same for verify password column.Then leave the BIOS by saving & exit option to save the changes.  Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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My laptop came back from guarantee problem solving with a new VGA card.

All the same after a couple of weeks it started to crash all over again. I suppose it is a software problem.

Error message: Bluescreen

The computer starts to have graphic problems, some points on the screen become black, for example around the mouse arrow, and then the black points extend, the computer crashes and starts again automatically. It happens now 2-3 times a day. The computer trys and look for a solution on microsoft website but it cannot find it.

Can somebody help?


Answer:Blue screen problem on Satellite A350D-20E with Windows 7

I suppose I solved the problem myself. I re-installed the drivers of the ATI Mobility Radeon HD 3650. Looks like there is no new version than 8.634.1.0. But all the same I re-installed it. The driver was on this Toshiba website. Till now one full day without crash,

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My thinkpad 2 did some updates and now it's just coming up with a screen that has my domain name and no option to enter my password to get in, ie., just a blue screen with my user and domain name so I cannot get anywhere. I've restarted several times and it just keeps coming up with the bluescreen and no options to swipe or move in any way from there.  Does anyone have any advice please?  It's chosen a really rotten time to act up as I'm flying from the UK to Montreal tomorrow and really need it!!

Answer:no start screen to enter password

Good day and welcome to the community.
Could you clarify which device you have, please?You mention "thinkpad 2", which could be taken as a ThinkPad Tablet 2, but your post is in the ThinkCentre desktop forum.

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This is a problem I've never encountered in the past (and, believe me, I've encountered hundreds of them). When I turn on my desktop pc, everything is working fine until I come to the log in screen. My curser is an arrow, and it works fine, moves around the screen as it should, until I try to place it into the "type your password" area. At that point, the curser arrow turns into a hand, and it won't allow me to type my password, which means I'm unable to get on line.

I've tried everything I know how to try; unplugging the machine, rebooting, trying a different mouse, etc. Nothing works. Can someone advise me what to do in this situation?

Thanks for your help.

Answer:Unable to enter password on log in screen

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My hp PC 2300tn is stuck on , Enter power-on pass word key ? what stoppedIt .because it on the screenA program on desktop key board?

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Windows 10 has been working fine since install on my Dell desktop. Then one day when I went to use it, I can't enter any info on the user/password screen. When the PC starts it goes to the screen with wallpaper, time and date. When I touch any key or mouse click it goes to the screen to select user and enter password to log in. At that point the screen goes to black within half a second or so. I can't click on anything. After about 30 seconds it returns to the wallpaper, time and date screen. I have restarted the PC numerous times, but no change. I can get into the F2, but see no place to restore to earlier date, etc. TIA

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My screen is black after I enter my password at login. I can still see my mouse arrow, but that's it. Please HELP!!!!

Answer:Please, HELP!!! My screen goes black after I enter my password

Welcome to Vista Forums Daina. I wonder if you just installed Update for Microsoft Security Essentials - (KB3140527)

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Help! Blue computer screen that says enter administrator password or power on password. This has never come up before and I can't get to any other screen. It gives me a system disabled number 50986581??

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Help would be appreciated:

My computer is running horribly slow and so I've tried to enter safe mode but I get a blue screen with instructions.

It says to check to be sure you have adequate disk space. Says to disable the driver (causing problems) or check with manufacturer for driver updates or try changing video adapters.

I cannot get into safe mode at all to run spybot (freezes when in regular mode).

I had to type this from another computer.

The technical information is:

*** STOP: 0x0000007E (0xc0000005, 0x80537009, 0xF7A2B1B4, 0xF7A2AEB0)

Thank you

Answer:Blue screen when trying to enter safe mode

you got the blue screen of death....

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hello everyone.
yesterday my computer started having problems opening files. Whenever i tried to open an .exe file i got an error message and then a dwwin.exe error message.
Im not sure but i think it was something like "application failed to initialize".
I thought it was only .exe files at the beginning and started searching the web. i found some .com files that would help this but i couldnt open those either. Turns out i couldnt open .exe, .com, .rar files, .zip files, i dont know what else.
I think what i did prior to this problem was uninstalling my kaspersky antivirus.
After this i read about similar cases and downloaded and run xp_exe_fix.reg and xp_com_fix.reg files i downloaded from links in a forum. this didnt help.

when i restarted i got a blue screen with:

STOP: c000021a {Fatal System Error}
The Windows Logon Process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000). The system has been shut down.

since that i can't enter windows except when i'm in safe mode. now i'm in safe mode with networking.

i followed the instructions from
up to 6B. then i can't continue because i can only enter windows in safe mode.

i dont know if im forgetting something that happened, any ideas? what does the blue screen mean? i get it every time.

here are the AVG, Bitdefender and Panda log files before step 6B.

Answer:blue screen when i try to enter windows and other problems

Welcome to MG's.

Please attach the remaining logs if possible.

You should also attach a log from HijackThis, but you must follow the directions in step 7 below.


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Relevance 61.5%

OS: Windows 7

Any help is welcome, I just want it to stop!

So basically I get the blue screen. It happened in the summer after I installed Windows 7. It usually happened like once a month, didn't pay too much attention, but now it happened 4 times in a day!

So it starts dumping memory, after the dumping when the laptop restarts I get this error message:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000006F8
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline:

And inside the xml is this:
<?xml version="1.0" encoding="Unicode" ?>
<OSNAME>Windows 7 Professional Professional</OSNAME>
<OSVER>6.1.7600 0.0</OSVER>
&l... Read more

Answer:Toshiba Satellite Pro A300 - blue screen / hardware problem

Wow what a long post? lol.

Try running memtest (burn it to disk and allow it to run at bootup; may need to change your BIOS settings to boot from CD/DVD rom). The error you are getting (BC Code 7f) could spell faulty or failing give this test a try and see if you get any errors after running a few passes.

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My laptop came back from guarantee problem solving with a new VGA card.

All the same after a couple of weeks it started to crash all over again. I suppose it is a software problem.

Error message: Bluescreen

The computer starts to have graphic problems, some points on the screen become black, for example around the mouse arrow, and then the black points extend, the computer crashes and starts again automatically. It happens now 2-3 times a day. The computer trys and look for a solution on microsoft website but it cannot find it.

Some days ago I re-installed the drivers of the ATI Mobility Radeon HD 3650. Looks like there is no new version than 8.634.1.0. But all the same I re-installed it. The driver was on this Toshiba website. Unfortunately the problem was not solved. After 2 days without problems, the problems started again to present with the same frequency (and violence).

Can somebody help? Maybe is there an higher version of ATI mobility Radeon? But on the website of ATI mobility radeon supplier looks like there is no compatible version.

Anyone any other idea?

I can provide the following information

Probleemhandtekening (problem signature):
Gebeurtenisnaam van probleem (name of the happening): BlueScreen
Versie van besturingssysteem (version of control system): 6.1.7601.
Land-id: 1043

Aanvullende informatie over dit probleem (complementary information about this problem):
BCCode: 116
BCP1: 86729008
BCP2: 92A44B86
... Read more

Answer:Blue screen problem on Satellite A350D-20E with Windows 7 - PART 2

> After 2 days without problems, the problems started again to present with the same frequency (and violence).
I assume you are talking about this thread:

The BCCode: 116 could be related to the graphic card driver.

I found this thread from other user who had similar BSOD problem:

Please check if the usage of common graphic card driver which is part of the Win 7 would solve your issue.

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We did the system test and it passed. I dont know what else to do.

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Please help me:(:(:( all it has is Enter Password On my screen it all ways says enter password but I forgot it and I need a lot of help it is a small laptop I would really be help full I don't care how please just help me I drop it when I was doing so homework I have a spare and it all backed up but it really slow and oldIt is windows 7If you can help me that would be awesome and I don't know much about laptops

Answer:On my screen it all ways says enter password but I forgot it

It is against this forums policy to provide help for password problems except in exceptional circumstances because we have no idea whether you are the rightful owner. Your next step is to contact the distributor and be prepared to provide proof of ownership. Your specs say Win 7, this is the Win 8 forum!message edited by Ewen

9 more replies
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windows 10 HP Pavilion 15- n259Tx ( Can't type Password in login screen)

I am facing this issue that I can't type Password in login screen in windows 10.

When I press key to enter password nothing happened. Password field is blank, it is not detecting keystrokes.

I ran chkdsk /f and /r , no issue found. I ran through safe mode and then i was able to enter password. But when I again tried to login normally I couldn't enter password.

Later I did factory reset by pressing f11 key (using HP recovery manager) which wiped everything and from windows 10 it got restored to original windows 8.

So now in windows 8 during first login I entered password and it worked.

I restarted my system and Woah same problem again. I couldn't enter password.


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One of my PCs suddenly developed a habit to black out
the screen at login time right after I click owner, put password and Enter.

It was working fine before this, I do not connect it to Internet, yet I transfer some files
using USB memory stick from other PC which is connected.

Interestin thing that when I chose F8 for safe mode the PC that generates garbage bag black
screen works fine as far as I can tell. I can see my files in directories and open them
(clearly I checked only a few).

Is it a virus or I changed some setting during last log out ?
Thank you.

Answer:Screen Gets Black After Enter On Owner Password

There are several things that could cause this, the most likely being a corruption of your video drivers. To start with, uninstall the current video drivers from your system while in Safe Mode (go to Control Panel...Add/Remove Programs).

If this doesn't fix it, post back and we'll go through the steps for checking out your hard drive, your file system, and the MBR/Boot sectors of the hard drive.

5 more replies
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windows 10 HP Pavilion 15- n259Tx ( Can't type Password in login screen)

I am facing this issue that I can't type Password in login screen in windows 10.

When I press key to enter password nothing happened. Password field is blank, it is not detecting keystrokes.

I ran chkdsk /f and /r , no issue found. I ran through safe mode and then i was able to enter password. But when I again tried to login normally I couldn't enter password.

Later I did factory reset by pressing f11 key (using HP recovery manager) which wiped everything and from windows 10 it got restored to original windows 8.

So now in windows 8 during first login I entered password and it worked.

I restarted my system and Woah same problem again. I couldn't enter password.


Answer:Windows 10 HP (Can't enter password in login screen)

Can you access the onscreen keyboard? There should be a 3quarter circle with the rest a dotted line to access the accessibility mode under Win 10 but not sure under Win 8. That should allow you to enter the password.

4 more replies
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Hpmini 110 cnu93491SY enter current password???

Answer:Hp mini 110 enter current password screen

@Hpmini110jp? Your question has already been answered on your original thread below. Regards, DP-K

1 more replies
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I don't know the passwords that the screen is referring to ('Enter Administrator Password or Power on Password')   Can someone help please?

Answer:Can't access screen. It says 'Enter Administrator Password ...

Please enter the incorrect password 3 times and reply to this post with an error code or the halt code, so I can reset the password for you Or Please click on the below shown link to reset the password by yourself using the error code or the halt code Steps to be followed after you reset the password:Use the unlock code posted above to enter the BIOSDisable all passwords that are enabledIf asked for current password - type the unlock codeFor new password, just press ENTER keyRepeat the same for verify password column.Then leave the BIOS by saving & exit option to save the changes. Troubleshooting Steps:Incase if the Password doesn?t work please try a Hard Reset as follows.Shut down the notebookUnplug the AC Adapter and then remove the batteryHold  down the Power button for 30 secondsPlug in the Power/AC Adapter (Leave the battery out for the moment) & Start the NotebookIf you now see a password box, Please type the same Password I shared before and press enter  Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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Hi, so I can't get into windows. I just started up windows normally tonight and when I did my internet wouldn't boot up and then I got a message saying my firewall has been disabled and it wouldn't let me turn it back on. So I tried to restart hoping that would solve my problems. My computer tried to shutdown for 10 minutes at which point I lost patience and did a cold reboot. Now I am getting the blue scree when I try to boot up, I get the blue screen when trying to enter in safe mode. I'm able to access the rescue and recovery which my computer has. It has an option of restoring to the last backup, but I don't think I have a backup. It also has an option to lose everything and restore it to its most basic point.

Answer:unable to enter windows (blue screen of death)

I realised that thE BSOD forum is probably more suitable for me and I posted there.

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Relevance 61.09%

please someone help me, when i power on my laptop it says enter administrator password or power on password and after 3 failed attempts i get the error code 69009409 and it says system disabled. ive seen other people on here have the exact same problem with the same laptop but the codes that the people were given that worked for them dont work for mine cause i found out each one has a different error code and correct password that needs to be entered so someone please help me and let me know the password i need to enter.

Answer:HP 15 ac121dx stuck on blue screen says enter administrator ...

When prompted for password try 76961429

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My .minbook is once again stuck at screen saying to,"enter current password", again. Last time was a few months ago. I got help on this site, was given a password, it worked all this time-consuming until last night. Back to sq one. Help, please! Error code is cnu9225hp6

Answer:My minbook is stuck at, "enter current password", screen... ...

Hi, Looking at the post you made earlier in the year, the code e9lo77qz2g is correct for the hash you've posted. As it no longer works, check the following. 1.  Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Plug in the AC Adapter ( leave the battery out for the moment ), start the notebook and try entering the code again. 2.  Try entering the code via an external usb QWERTY keyboard. 3.  Remove the hard drive, start the notebook and try entering the code. Regards, DP-K

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I have to hit the enter key to input my password

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I am locked out of my Windows PC as my keyboard appears to be inoperative as soon as the Welcome screen appears and I am requested to type in my password. I have full mouse functionality and when I click on the word "password" this
text vanishes and the cursor flashes, yet when I type no text / asterisks appear in the box.

In the very top left of the blue welcome screen there are three icons which bear Chinese characters and the tooltips for each icon are as follows. From left to right:

Yi Input Method (version 1.0) | Chinese/English input (shift) | Double/Single byte (shift + space)
The Yi Input icon is lit and I am unable to click it off and this makes me suspicious that my input device is locked to a Chinese keyboard. I know that my (English) keyboard is working because I am able to use cursor keys and type in letters if I enter the
BIOS. It is only when I boot up to Windows to that the keyboard appears to be rendered inoperative. I have also tried the 'change password' option from the Welcome screen and when I insert my password reset USB stick I am also unable to type in the text boxes
that appear.

Anyone have any suggestions? Thanks in anticipation.

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I have tried replacing the CMOS battery but it doesnt work.I am using a xw6600 Workstation.Can anyone help

Answer:I get this "Enter Power-on Password" screen everytime I boot

Hi: You have to remove the green password jumper on the motherboard. Please see the troubleshooting guide at the link below for how to clear the password...Appendix B, Page 59.

1 more replies
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I boot up to see the Bios Password screen.The system sounds continuous short beeps.I am not able to enter the password or any characters to get past the Bios password screen.Sometimes a character, shown by *, is entered onto the password box but not corresponding to my key strokes.

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So I'm pretty sure I killed the computer, but as it's my mother's and not mine (and I've expanded any knowledge of computers I have trying to fix it) I'm turning outwards for help.

It's a Compaq Presario hard drive and screen
Windows XP professional
160 GB hard drive
512 MB memory
3400+ AMD Athlon tm 62 Processor
Integrated NVIDIA GeForce 6150 LE.

I know what the problem is, I had been putting Sims on my computer and it wasn't recognizing the DirectX. Without thinking how it would clearly affect my computer, I searched until I found a source telling me to fix it, I needed to check the driver. Well, I went to add a driver for the GeForce card and it crashed. Onto the blue screen with the STOP: 0x0000007E.
Here's the real problem. I can't get onto the computer to fix it. It goes straight to the blue screen when I restart. I've tried starting it in Safe Mode and every other option it's given me, and it merely goes straight to the blue screen. I've even tried pressing F10 at start up in order to do a system recovery but it doesn't work. I read that the Recovery Console may help me get to the place I need to be to make changes to fix it, but the computer was bought from a friend of my sisters, and the XP software disk wasn't included in what my mother was given.

So, in trying to fix this myself before going to pay for help, I'm asking you guys. Any ideas?

Answer:Blue Screen, can't enter safe mode, don't have the disks for recovery

For help with your recovey disk download from hope this helps

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I doubt that I am the onlyone who has this problem.  About a week ago I started having problems with my T61/6459-CTO.  Every time I enter my wireless code my laptop shows the blue screen of death and goes into a restart mode.  After this loop starts I'm trapped and have to manually shut the machine down.  I have reloaded the entire maching therr times and I am convinced that the problem is out of my league.  If there is someone out there that has any suggestions I would be very greatful.
Jim Clements
Moderator note; e-mail address removed to stop the spambots finding it

Answer:T61 Shows Blue Screen of Death every time I Enter into My Wireless!

Look in the event log and see if there is a related error. (under control panel/administrative tools)

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Hey guys,

Upon trying to turn my comp on, I get the blue screen and cant start up, on restart it lets me in safe mode. The problem seemed to start when I had a redirect malware. I downloaded both Malware Bytes and AdAware to try and fix it. Once Adaware installed, it went to blue screen and since then i can only enter in safe mode. I did some research and found that having 2 adware programs may cause this problem, so i unsinstalled both from safe mode. No luck.

I'm out of ideas, so here are my logs can someone help me? Otherwise it looks like I'm going to have to take it into a store and have it fixed for a huge fee, or reboot windows. I have no system restores

EDIT: this is what the blue screen says:

A problem has been detected and windows has beens hut down to prevent damage to your computer.


If this is the first time youve seent his stop eror screen, restart your computer. If this screen appears again, follow these steps.....

*Didnt want to type it all, seems generic*

Technical information:
***STOP: 0x00000035 (0xFFFFFA800FDE1240, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

DDS (Ver_2011-08-26.01) - NTFSAMD64 MINIMAL
Internet Explorer: 9.0.8112.16421
Run by Brian at 17:33:38 on 2012-04-15
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.12193.11222 [GMT -4:00]
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
AV: Trend Micro Titanium Internet Security *Disabled/Outd... Read more

Answer:HiJack This + DDS log - Blue screen - cant enter windows w/o safe mode

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

29 more replies
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Our school has 6 Thinkcentre M73. After last night's Windows 7 patch update, all 6 M73s have got the same problem: After we login to windows, it shows the desktop normally, but it enters the blue screen within one minute. We can enter the safe mode but we just cannot normally start the Windows 7. Please check this problem.

Answer:M73 frequently enter blue screen after 9th Dec 2015 Windows 7 update

Hello GTSchool, welcome to the community,
in such a situation I would perform a system restore to before the updates were installed on one system to see if the situation can be resolved by this method.  If it is resolved clearly you have an interim solution for all the systems, it is then a case of finding which update caused the problem.
Restore system files and settings
Please let us know how you get on.

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I'm trying to help a friend with a Satellite C850D-109.
It takes ages to start up and are generally slow.

I've read somewhere that I have to do some changes in BIOS, but I'm not able to get in.
I've tried Ecs, F2, F10, F12, etc. nothing.
The HWsetup will not run at all.


Answer:Re: Satellite C850D-109

which windows are you using in it

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i have a toshiba satellite c850d, i was wondering if it is possible to get a processor upgrade to increase the speed of my computer a bit, if someone could tell me the processors compatible with my laptop it would be very much appreciated.

processor: AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHz
installed memory (RAM): 4.00 GB (3.60 GB usable)
system type: 64-bit Operating System
Pen and Touch: No Pen or Touch Input is available for this diaplay

if any more information is needed just ask.

Answer:CPU upgrade on Satellite C850D


Generally speaking CPU upgrade is not supported. Very good document about CPU or GPU upgrade you can read on

Three years ago I?ve upgraded CPU on my old Satellite P300. To be honest I didn?t notice some performance boost. Not at all. But after RAM and, especially HDD to SSD upgrade machine was extremely fast. Windows start time was about 35 seconds and everything worked extremely fast.
RAM and HDD upgrade can be done by notebook owner and without any risk.

Think about that.

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Hi, can anyone help with the fricking annoying problem,

I get blue screen with error,
Usually its when I am on ebay or a similar site.

pc world has changed the laptop and still getting it. I cant take another laptop back to the shop.

Iv used windows update and all up to date,

Thanks in advance


Any experts on ere??

Message was edited by: cjones123

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I got my C850D yesterday, and today transfered some of my music onto it, to discover there is no bass coming from the speakers AT ALL.

Not sure how to find out if it's a hardware / driver / software / or even user error ! :)

the Laptop came preloaded with SRS Premium Sound HD, and I've had a play with the settings on there, but sliding the bass settings make no difference whatsoever.

Any advice gratefully received :)


Answer:Re: No bass on Satellite C850D

If your notebook has standard stereo speakers bass is very weak. Notebooks with harman/kardon speakers have good sound in general and very good bass.

Sorry but there is no much you can do about it except to use external speakers.

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My Toshiba Satellite is equipped with a very slow 1.4GHz processor and im quite fed up with not being able to run many applications at all due to its extremely slow computing speed. is there any possible way i could get a more powerful processor for this computer? if so, what else would be needed as a required upgrade to it?


Processor: AMD E1-1200 APU with Radeon(tm) HD Graphics 1.40 GHz
Installed memory (RAM) 4.00 GB (3.60 GB usable)
system type: 64-bit operating System
Pen and Touch: no pen or touch.

I can get and install RAM and SSD myself, i just want to know if theres a possible CPU upgrade here.

Answer:CPU upgrade on Satellite C850D

Generally speaking CPU or GPU upgrade is not supported. More about that you can read on

Due to specific design every notebook has specific cooling system that allows optimal hardware temperature and don't allow notebook to run on critical temperature. More powerful CPU means more heat so I think it is not so good idea to change it. Using a bit faster CPU will not bring you much more performance I guess. Three years ago my brother has upgraded CPU on his old P300 machine but there were no big difference.

After RAM and SSD upgrade notebook was really fast, very fat boot?up and reaction time.
You are right about RAM and SSD. You can do this alone.

Post please exact model name and we can check which RAM modules are compatible with it.

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I have a problem:

On my Satellite C850D-115 is one driver missing. The SM-BUS Driver. I can't find it on the support site of Toshiba. Is this driver part of the chipset driver? I cant find that one either :(

Model Number: PSC9UE
Serial Number: 1D41499R

Thanks for help,


Message was edited by: mrz_

Answer:No SM-BUS Driver for Satellite C850D-115

For AMD machines chipset driver is not available. Be sure you have installed all stuff offered on Toshiba download page.
Have you installed card reader, USB driver and display driver?

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On the new C850D-104 laptop I have an issue with the mac address.

Well in short: it changes.

My firewall (also) filters on mac address so I need to add any new machine's mac address.
Which seemed to work fine until I warm rebooted the laptop. No connection possible.

And looking on the firewall, I see indeed a different mac address trying to connect.
To be sure I rebooted again, and again I get a new address (another one).

Rebooting cold ie. shutting down and restarting seems to reset the address to it's first one.
And after a warm reboot same thing, new address.

Now work around is simple, do a cold reboot, but it still remains annoying.
On the internet I found issues with the netword card driver some versions back, but my current driver is some versions up from the one that should have fixed the issue.

Any suggestions?

Answer:Satellite C850D-104 - MAC address changes

I had the same problem in a C850-154 (with a Realtek wireless adapter) and the driver was from the beginning of this year.
I've updated with the driver from 14/09/12 (version 2.00.0020) and the problem was resolved.

1 more replies
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Hey there all,

I recently received a faulty Satellite C850D from a friend hoping I could work my magic, basically the laptop will not power on.

I've tried 3 chargers, I?ve stripped the unit down to bare bones and run a multimeter over the board, there is power to everything apart from the fan output, I'm slightly baffled, is it just a bad connection or something more serious. I know it's not water damage and there is no visual damage to the board or casing.....

Any help would be appreciated.

Many thanks

Answer:Satellite C850D-11F won't turn on

As I can see you have disassembled whole notebook and make visual and ?technical? check.

On this virtual way it is not easy to say for sure what the problem can be.
Are there some other symptoms?

I mean what happen when you connect notebook to AC power supply?
Is ?DC in LED? on? What is with battery LED?
Is there some blinking LED?

What happen when you press power button? Is there some reaction?

It is not easy to help but if notebook is completely death I presume power supply electronic may be defective?

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Which processor is it possible to install the C850D 11K to make it faster without the risk of overheating. Thank you in advance

Answer:Satellite C850D-11K - Which CPU can i use for upgrade?


Your notebook is equipped with an AMD Comal mobile CPU and possibly you could use the following CPUs:
AMD Comal A10 processors: A10-4600M
AMD Comal A8 processors: A8-4500M)
AMD Comal A6 processors: A6-4400M
AMD Comal A4 processors: A4-4300M

But firstly you should know that CPU upgrade is not supported by any notebook manufacturer. So such upgrade is your own risk. Maybe the unit would functions, but there is a high risk that BIOS would not handle the new CPU and the unit would not power up.

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so i recently bought a new computer, acording to the specifications my laptop had dual graphics,
a amd radeon hd 7420g and a 7610m and it said that there was 1024 dedicated memory, so after i bought it i installed a game and i noticed that the perfomance was quite low, so after i went to the amd engine control center and noticed that my computer was using the 7420g and that it had only 512mb of dedicated memory, but in my advanced resolution settings it says that there is 1536 mb of dedicated memory, so my question is what do i do to make the games run the 7610 graphics card?? i tried using some app I found on the computer to use the
high perfomance graphic processor but it doesn't seem to affect my fps, so how do i use the 7610m graphic card because i know its better for gaming than the other one
memory plz help me! im posting some image atachments about my computer, im portuguese so if you dont understand something on the images ask me

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I recently dropped my laptop. It didn't fall hard and doesn't look damaged. But since then it won't switch on.

When I connect the AC adapter the power light is illuminated. When I press the power button the 'on' light illuminates and the fan starts to spin up. Then after about a second the fan stops and the 'on' light goes out.

I've tried the battery out, AC adapter disconnected and press the on button for 30 secs marlarkey. Made no difference.

I've had the SIMMs out and the hard disk out and reseated them. No difference. I tried powering it up without the hard disk in place. No difference.

Any ideas what to try next? Any advice would be greatly appreciated.

Answer:Satellite C850D-11K won't switch on

>Any ideas what to try next?
Your actions about that are pretty limited and as I can see you have already done what can be done by notebook owner. There must be some serious problem on the mainboard but on this virtual way it is not possible to say what the problem is. It must be checked by diagnostic tools so I think that in this situation you need professional help and contact nearest Toshiba service provider.

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hello i have toshiba satellite c850d-11c and i need new motherboard from where i can buy new one am from salzburg - austria

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Can anyone help me?

I downgraded my nootebook Toshiba C850D - C7K to XP.
And i installed all drivers.
everything works well except sound

i know i have Realtek (ALC269Q-VB6-GR) with SRS Premium Sound HD? but i cant find\install drivers...

i saw simillar problem here

but i dont undestand, how did he fix it.
i dont have any intel drivers and i cant istall Intel display audio.

there are all drivers installed in device manager, but there is no sound.

Answer:Satellite C850D-C7K - downgraded to WXP

Read carefully what PauPau wrote on this thread and try to do the same (patches installation).

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Even simply turning a laptop ON is a problem for me, to say, I know nothing about computers.

In the manual for my Satellite C850D it says press the ON button 2-3 seconds. I do time this by counting the exact number of seconds. Still, sometimes the laptop turns on, other times the on light turns off and the screen goes black, laptop is off. Or the start screen comes on, then the screen goes black and laptop is turned off again.

This means on some days I have to press the ON button several times,each time counting the requisite number of seconds, before the laptop turns on. Is this not bad for the hard drive?
More importantly, is this normal, the ON button being so very sensitive? Is there anything that can be done to change this, so I can just press the button and the laptop turns on, every time, and not just sometimes?

Answer:Switching my Satellite C850D ON

Don?t hold power button 3 seconds. Just press it gently for a second and notebook will be switched on.

3 more replies
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I recently bought the Toshiba Satelitte c850d-11f with windows 8 preinstalled.
I tought that the laptop came with the AMD APU E1-1200 1.4 ghz dual-core due to innovation and I tought it will be ok, but it is not.

Before stopping all non-microsoft services and all start up programs it worked very very very slow and my touchpad was stopping working.

Now I was wondering why I paid so much for a laptop like this.
Believe me! It takes so long to open a page, I have installed a game and even with the ultra-low setting I got 5 fps.

My question is: Will TOSHIBA release a new bios software to overclock this slow, netbook cpu?
I love the colours that this laptop has, but again. is slow, much slower than I expected, i'm really sorry.

And another thing: I have a doubd: this laptop makes a low noise, the noise that you all know, it can be heard on old PCs that run out of soldering paste. It is constant. Do you also have this sound?

Sorry for my english and please reply me to this topic and if someone is able to ask toshiba for an software upgrade for upgrading this cpu performance, please do it.


Answer:My new Satellite C850D-11F is slow

I don?t think anyone can help you with ?asking Toshiba?. What you can do is to contact nearest Toshiba service provider and ask if they have some info about upgrades.

Anyway, almost all new notebooks are ?slow?. The reason is factory configuration and default settings. You must remove all useless software from start-up, disable automatic Windows update and, what helped for me, to remove preinstalled antivirus software. I?ve installed my own Avira antivir.

Now my notebook starts and runs much faster than before.

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I am Allen

I have a Toshiba laptop Satellite C850D-10H but can not install Windows XP to fold a stop 0x0000007b codes.
SATA drivers have control is made ​​and AHCI but no function .

Please help.

Answer:Cannot install WXP on Satellite C850D

This notebook model is not supported for old WXP and you will not be able to find any driver, tool or utility so, in my opinion, there is no sense to install this old and not supported operating system.

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I am having trouble connecting to my wired media drive from my desktop running Windows 7 64bit. I can see the drive (media device) but each time i try to connect it pops up with "Enter Network Password" box. It asks me to enter user name and password.

I have turned off password protection from advanced sharing settings and rebooted. I have also tried this using the administration account.

I dont know what the user name and password is.... I have tried all combinations including my sign on account user name and password.

I have even disabled the guest account but no joy.

Bearing in mind this is a complete new install of windows 7

Could anyone help me please?

I have provided a image of the box thats killing me slowly....

Answer:Enter Network Password Problem

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Good morning. I'm trying to download the video driver for the Toshiba Satellite C850D-101 series but the download is often interrupted.
I need the video drivers for Windows 7 Home Premium 64bit.
Thank you

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I get a BSOD code 0x0000000A right after all the installation files have finished loading. I tried every solution i could find online, like changing HDD mode to "Compatibility", disabling almost all hardware in BIOS, trying setup from USB instead of CD, also tried SP3 although i want to install SP2.... Does anyone have a better idea of how to fix this?
Complete stop code is (0x00000008 0x00000002 0x00000000 0x8080FC1C)

Answer:Cannot install XP on Toshiba Satellite C850D-119

Set HDDs to AHCI in BIOS
MS solutions

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recently i installed Windows 7 on my C850D instead of Windows 8.

Everything seems to work so far but i just cant find the right drivers for the SM-Bus. I also did some research on the toshiba homepage and support forums but could not find the right one.

Can anybody provide the right drivers or tell me if there are Windows 7 drivers at all for the SM-Bus? Also the notebook is producing more heat than on Windows 8. Maybe it has to do with the missing driver as well?


Answer:Re: Satellite C850D-11R - SM-Bus Drivers needed


I have checked Toshiba download page - - and as i can see your notebook model is fully supported for Win7 64bit.
For D models with AMD platform there is no separate chipset driver available. You must install proper display driver that contains driver for the chipset.
Install also card reader driver.

From my experience notebooks with Win7 works pretty quiet. What you can try on your machine is to reduce cooling fan activity. You can do this changing ?cooling method? settings.

Power plan that you use > advanced power options > Toshiba power saver settings > cooling method.

Test it please.

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Satellite C850D - touchpad is not working after initial start-up. Won't respond to F5 or F9 keys.
Won't even let me use recovery disc. Once I go to first page touchpad and mouse go

Answer:Touchpad is not working on my Satellite C850D


Can you use the external attached USB mouse?
Please check this…
Also the FN+F5 (or only F5) would enable and disable the touchpad.

In case this will not work, please try to reinstall the touchpad driver.
The driver can be downloaded from Toshiba EU driver page.

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The board of Toshiba Satellite C850D-107 wotk in Toshiba Satellite C850D-125 ?

I need a board for my Toshiba Satellite C850D-125 and i dont find for C850D-125..

But i found a C850D-107.

Can you help me?


Answer:Need some info about motherboard for Satellite C850D-125

According specifications both machines have different part numbers. Satellite C850D-125 has part number PSCC8E and Satellite C850D-107 PSC9SE. They have different CPUs and GPUs.

Generally speaking I think you could use it but I don't know if all ports placed on the left and right side are identical. Check if you can find motherboard for models with identical part number.

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I have a Satellite C850D which was supplied with Windows 8. I want to downgrade it to Windows 7. I have a Windows 7 DVD, but when I try and install it all I get is an error stating that there is an error with one of the boot files.

Is it possible to install Windows 7 on a machine that came with Windows 8, and how do I remove the OEM version of Windows 8 and replace it with Windows 7.

Any help/advice would be appreciated.


Answer:Satellite C850D - Windows 8 Downgrade

Hi Sean

Yes it?s possible to install the Windows 7 and other systems. But this requires some changes in the BIOS.
You have to disable the secure boot and have to switch from UEFI to CSM mode.
As far as I know after changing both options, you should be able to boot from Windows disk.

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I have got a some kind of problem.

The DVD is not working so I thought it was a driver I installed disc creator, AMD, USB again but it does not work. After that I tried to install the laptop (Satellite C850D-107) but the DVD is still not working.

So that I tried to recovery default factory software but it still does not work. So I installed all drivers manuel but I have got a problem with two of them (I think so) and they are video player driver (when I installed it could not find the media.) Next one add value packed when I installed it, it shows me that another version is already installed so I went into the BIOS and changed the boot primary choice but that did not work as well so if somebody as any clue or any idea can you help me please.

Thank you.

Answer:Few software issues on Satellite C850D

Hello shumi

To be honest you didn?t explain what is wrong with installed player and what happen when you try to use it. Have you tested it with different medias, files or players so after reading your posting there is no useful info that can indicate if there is some hardware or software related issue.

All offered drivers, tools and utilities are the same included in the recovery image so in my opinion you should not waste your time trying to install some drivers.

Install original recovery image that contains all necessary drivers, tools and utilities, test functionality and send some feedback.

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Please someone can telme how can I get the MEdia recovery ( DVD or CD) for a Satellite 850D P/N PSC9SA01X00C.

The HDD failed and there is no way to access recovery info , to replace the HDD I need all the media to have the computer with factry settings

This model seems to be only for AUstralia, Thanks in advance for nay help.


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My laptop refuses to turn on. I plug in the power lead and the charging light comes on, push the power button and the white power lighy turns on. Then nothing else, it will not do anything beyond this.


Answer:My Satellite C850D wont power on

Try to reset your machine. Disconnect AC power supply, remove the battery and press power button for about 20 seconds. After doing this leave it for a while and connect AC power supply only.
Try to power it ON again.

What happen when you do this?

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Yesterday my Toshiba Satellite C850D laptop with Windows 8.1 did an update when I turned it on, it took a while and once it got to 100% it said it ran into a problem and needed to restart which it did with no worry. It worked fine all day, didn't miss a beat. Then this morning when I turned it on the normal Toshiba logo popped up but then a greyish coloured screen with a flickering small line in the top left hand corner appeared and it wont load further then that screen.

Every button on the keyboard I press makes a loud beeping sound. I have pressed f2 and f12 as it tells me too under the Toshiba logo to no help. Could this be from the update? Also can someone please try and help me?

Many thanks.

Answer:Re: Satellite C850D wont start-up

Try to make notebook reset. Disconnect AC power supply and remove the battery. After doing this press power button for 20 seconds. Leave your notebook for a while and connect AC power supply only.

Try to start notebook again and press F8 or F12. Can you enter advanced boot options or boot menu?

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My laptop was updating (windows 7) when suddenly it stopped. Now, when I try to switch it on, it powers on, I see the NumLock LED on, but it doesn't display anythin on the screen and reboot like this indefinitely.

I tried :
- with battery, without charger
- without battery, with another charger

still the same...

Any idea ?

Since I bought it in Portugal, can I use the French Toshiba Support ?

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I was just curious into what supported CPUs this model can use.

Answer:Satellite C850D-11Q - Supported CPUs


Satellite C850D-11Q was equipped with the AMD A68M Chipset.
Therefore ONLY AMD CPUs (probably only the an AMD Comal mobile CPUs) are supported.

But as you probably not known, the CPU upgrade is not supported by any of the notebook manufacturers.
This means mostly that the usage of other CPUs has not been tested and also the BIOS which is not configured for other CPUs, could cause problems recognizing the new CPU.

However, I found some CPUs which were equipped in other C850D / C855D series:

AMD Comal A10 CPU:
A10-4600M (Max/Base:3.2GHz/2.3GHz)(L2 Cache 4M)
AMD Comal A8 CPU:
A8-4500M (Max/Base:3.0GHz/2.1GHz) (L2 Cache 4M)
AMD Comal A6 CPU:
A6-4400M (Max/Base:3.2GHz/2.7GHz) (L2 Cache 1M)
AMD Comal A4 CPU:
A4-4300M (Max/Base:TBD) (L2 Cache 1M)

Maybe this info would be helpful to you.

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Hi everyone,

1. There are 2 drivers missing in the device manager: SM-Bus-Controller VID 1022 DID 780B and USB-Controller VID 1022 DID 7812. On PCIDatabase they listed as AMD Drivers. I installed the AMD USB Driver from the Toshiba page (, but the drivers are still missing. Or do i have to install other AMD drivers? Which drivers do i need to install anyway? So far i have LAN, Webcam, USB, Sound and Display.

2. The Webcam is working with the Toshiba program but not with Skype. Do i have to install an other driver or how do i get to it to work in Skype?

Thanks for any advice.

Answer:Drivers & webcam for Satellite C850D-115

And which operating system do you use? Win7 64bit maybe?

If the web cam is installed properly (listed in device manager) and works with Toshiba webcam application it must works with Skype too. Check Skype video options. Cam should be recognized automatically and there should not be any problem with cam and microphone.

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