Computer Support Forum

Satellite C660 - Keyboard and Touchpad failing

Question: Satellite C660 - Keyboard and Touchpad failing

In an attempt to get the FN key working again, I installed the latest 'Flash Cards Support Utility', which has made the problem considerably worse. No keys on the keyboard work (there is still power going to it, as the number lock light is lit) and the touchpad doesn't respond either, along with its buttons.

I'm guessing it was something to do with what i just installed but i don't really know where to start. I have a usb mouse and a spare keyboard so am able to use the laptop but would be very grateful for any help fixing it.


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Answer: Satellite C660 - Keyboard and Touchpad failing

Before we start the discussion one question: do you have problem with FN keys only or you cannot use whole keyboard?
What is with touchpad? Is touchpad maybe disabled? Have you installed Synaptics touchpad driver?
It is really not easy to say what is going on there but maybe you should install recovery image and test functionality with ?factory settings?. I mean with clean OS installation everything should be OK. If not there must be some hardware problem.

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Satellite C660-28H

Win7 64bit

antivirus Kaskpersky deleted "system32/driver/cekbfilter.sys" file for keylogger reason (Kaspersky Support said It is mistake of Kaspersky antivirus, file is not virus or virused), and after I restart OS I find keyboard and touchpad not working at all.

Also I already asked about this at [US Toshiba Forum|] and there was advise to ask here too

I can not use Windows recovery (do not have recovery point) , and I do not want to do full recovery to factory default - there are many soft and personal data stored.

So Is here way to recover drivers? As I already said at US Toshiba Forum - I already tryed delete touch pad driver and instal from Synaptic official website, and I not changed anything.

Also I think antivirus may delete not only file, but do some fixes to remove "wrone" driver

Answer:Re: Satellite C660 - keyboard and touchpad are not working

Huh it is very stupid situation now. I never had such problems but it will be interesting to find solution to this.

Have you tried to connect external mouse, just to see if this can work? I mean it is much easier to use windows with mouse and choose different options.

If this works try to open device manager and properties for keyboard. There you can find option for driver update. Check if some driver update can be found. Fact is that keyboard uses standard Microsoft driver so f you are online maybe some driver can be found.

Of course best and easiest solution for you is recovery installation. If you don?t want to do this try to find right drivers using such driver update option.

One more thing: if you have so important stuff saved on HDD you can remove it from your notebook and connect it to other PC/notebook as external device and make backup. After doing this you can install recovery image and problem is solved.

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Hi looking for some help. I have a Sattelite C660-21Z and over the last few days the keyboard started to play up, some keys wouldn't work at all and the touchpad only worked occasionally.

After trying afew different suggestions and uninstalling the last updates etc I still had no luck, so I tried updating the BIOS when it went to restart it powered up and then nothing it's just sitting with the power light on and the fan running and has been like that for about an hour!

Help please!!!!

Answer:Re: Sattelite C660-21Z - keyboard and touchpad started to play up

Did you interrupted the BIOS update or did the BIOS update finished properly?
It could be possible that something went wrong during the update?

Try to remove the battery and disconnect the AC adaptor.
Wait some time 30min and then press power button for 30sec? then connect battery and AC adaptor and try to boot the unit? good luck

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I have a problem with my Satellite C660 with the Synaptics touchpad V7.2 sensitivity. The cursor keeps highlighting everything it goes over and dragging the files or programmes or opening them.

It's driving me mad and restoring it to a previous date doesn't stop it, nor does clicking the tapping function off in the Synaptics properties box or reverting to default.

Anyone out there able to help?

Answer:Satellite C660 - Touchpad highlighting everything it goes over


Try to install the Synaptics latest driver from the Synaptics driver page:

Furthermore you can adjust the touchpad settings in control panel -> mouse -> device settings -> settings button

Here you would find lot of different options which would improve the touchpad functionality.

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Hey Guys,

I've been having an on and off issue with my touchpad for at least a couple of months now. I've tried doing the function +F9 thing with little effect. I also re-downloaded the synaptics driver which seems to make it work for a little while but then it started working only sporadically.

Currently my touchpad works some of the time, if it fails at first pressing Ctrl Alt Del and then Esc seems to make it work for a little while longer but after that it simply stops working. I'm a student and not having a fully functioning laptop is often a great hindrance so any help would be great.



Answer:Satellite Pro C660 - on and off issue with the Touchpad


My first question is: when did you notice this touchpad issue.

I mean, the Sat Pro C660 is an older notebook and if this issue did not appear from first day of purchase, then something has affected the touchpad functionality in the past.

The question is: is there something wrong with software or maybe touchpad module.
I think this can be answered only settings the notebook back to factory state.
If you recover the notebook using Toshiba recover disk, you will get exactly the same state like at the first day of purchase.

If touchpad would still not work properly, well then there is some hardware problem

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I have problem with Toshiba Satellite C660-1CN PSC0QE.

Touchpad don't start with Windows 7 Home Premium.
All drivers are updated.
Bios - lastest.

After log on I need to click *twice* "FN+F9" and after this is OK until next reboot.

I tried:
several Synaptics drivers - no change.
reinstall Windows - no change.
Windows XP mini from Hiren - no working.
BIOS defaults - no change

After I installed "toshiba value added package" I can't turn on touchpad at all.

Answer:Satellite C660-1CN - touchpad do not start with Windows

To be honest I never heard about such issue. According notebook specification your notebook was delivered with Win7 home premium 64bit. With factory settings touchpad should be enabled after OS start.
As I can read you have reinstalled Windows. Have you reinstalled with original recovery image and tested it with factory settings?

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My touch pad functions are not working:

- I can't use it to scroll up and down
- I can't use it to zoom.

What should I do to fix it?

Answer:Satellite C660-17L - Some TouchPad functions are not working


Firstly: Could you please post a notebook model number?

Did you install the touchpad driver?
If yes, then the touchpad settings can be found in
control panel -> mouse -> advanced -> advanced feature settings

Here you should find ?Setting? button which would lead to the touchpad settings.

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I am having this problem for over a month now, the touch pad stops working suddenly and it starts to work after a restart and sometimes after a couple of restarts.

The frequency of this issue is at least twice an hour. I am really tired of restarting all the time.
I have tried system restore but that has not helped and the function keys are not working either.

OS: Windows 7 - 64 bit
Warranty: Expired 03/2013

Answer:Re: Satellite C660-1LD - Touchpad stops working

> I have tried system restore but that has not helped

What do you mean exactly by system restore?

Did you use the Toshiba Recovery DVD or Toshiba HDD Recovery procedure to set the notebook back to factory settings?
In case you did not try that, I recommend doing this!

Fact is that this recovery procedure should fix the system/software issues and in my opinion it looks more like a software as a hardware problem.

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Hi I'm new and this is my first post so please be gentle!

I have a Satellite C660 with windows 7 purchased as a factory refurb it is my 1st laptop, i have a problem when after startup and everything seems loaded on my desktop it seems if i use my TouchPad too soon it freezes, it has done this since i bought it but i thought it was me being not used to a touchpad and the 'bloatware' at startup the only way i can get the pointer to move is if i finger over the up down scroll line on the right of the TouchPad horizontally or diagonally it will move sluggishly until i can either open and close a browser window, file or even the start window then it will act as normal eventually and never freeze again for my whole session, if i leave it for 5 mins on startup it works fine, sometimes it will also freeze coming out of sleep or hibernation but not always.

Ok i thought it was maybe the driver needed updating i checked in device manager and it said it was working properly but obviously thats when the pointer is acting as it should, in device manager if i go to touchpad/driver/update driver and search the internet it tells me i have up to date drivers, if i choose browse for driver on my computer/let me pick from a list of device drivers i have the following:-

PS/2 Compatible Mouse
Synaptics PS/2 Port Compatible TouchPad
Synaptics PS/2 Port Compatible TouchPad
Synaptics PS/2 Port TouchPad

should i have all those showing? can someone with a similar spec check that for m... Read more

Answer:Satellite C660 - TouchPad freeze at startup

If anyone could just please check what drivers they have on theirs and if i should have the duplicated one it would help!

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I've just done a windows update and the touchpad has stopped working.i've uninstalled it and rebooted but it hasn't helped.Under hardware tab in the mouse properties it say's "this device can not start code 10"

Can anyone help please?

Answer:Satellite C660-1F1 - touchpad has stopped working

Have you tried to install Synaptics touchpad driver offered on Toshiba download page?

You can find it on
Lease test it and send some feedback.

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My Satellite C660 zooms webpages etc in & out from the mouse touchpad.
I have been trying to get used to it but its been a year & i have had to buy a wireless mouse as i can get on with it.

Can i switch off this fucntion so the mouse touchpad doesn't zoom in & out any more & just does the normal move mouse pointer & tap to click functions?

Answer:Satellite C660: How to disable touchpad's zoom in/out function


I think you are talking about the pinch zoom.
Yes, this can be disabled.
Go to control panel -> mouse -> device settings (I think its last tab it could be called Advanced too)
Here click the button Advanced settings
Here you should see all available options. I guess the option should be available there.

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Satellite C660 running Windows 7 64 bit OS.
When clicking on a picture / image, the RH click context does NOT contain option to 'save as backgound' to desktop even though the Windows 7 instruction on changing your desktop say that this is how one does it.

I've run XP previously and this option was always there,
Any ideas how this can be remedied?

Answer:Satellite C660 - Touchpad RH click does not contain save option

And when you open certain photo using Windows photo viewer is this option available with right mouse click?

By the way: I use the same OS on my Satellite notebook and this option is available.

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I have had my Toshiba C660 11H for just over a week now, and the touchpad is already showing some cosmetic signs of wear, of which has occurred after a year or so on previous laptops.

I was wondering if this is a common problem and if it is/not whether or not the part is replaceable under warranty when it gets really bad.

Thanks / Ryan

Answer:Touchpad shows some cosmetic signs of wear on Satellite C660-11H


Does anyone have any information on this at all?

Thanks / Ryan

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Hey there,

The laptop I've got is a satellite pro C660 2JE. I've had my laptop for a year (ish) now, and it's constantly had this 'issue'.

The touchpad has the 'pinch' capability which allows the user to zoom in or out when using 2 digits on the touchpad (i.e. move fingers together to zoom out).

Unfortunately, the touchpad recognises 2 digits as being present when I only use one finger, but only when I use the right hand side (or the two-thirds of the pad starting from the right).

This made me think that perhaps it was dirty, greasy etc so I cleaned it and nothing has changed. I tried uninstalling the driver, reinstalling/ updating... nothing. The odd thing is that it seems to work for about 1 second after I apply pressure to the left hand side in a rubbing motion and then use the right hand side. This leads me to believe that the left hand side is *constantly being recognised as in use even when it isn't*, but I don't know why.

Is there anything that I need to do that anyone can recommend?
Open up the laptop and clean?
A defected part that needs replacing? Some software update?

I'm at my wits end with this laptop, and this is the only issue... it's just so constant now that the pad is almost unusable (it worsened over time, but wasn't a big deal at first).

Thanks in advance,

NOTE: if there is any technical information required, please treat me like a caveman/ technological invalid. I'm somewhat competent but I'd... Read more

Answer:Satellite Pro C660 - Synaptic Touchpad pinch zoom partially is not working

Maybe your described issue isn?t related to an touchpad malfunction but to the fact that the touchpad supports dual mode feature.

+How to enable or disable the dual mode of the Touchpad+

Check if there is a difference using the touchpad with enabled or disabled dual mode

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Good day!

my concern is about my Toshiba laptop I bought it 2 months ago in Europe when I reach in Philippines my son keep on playing it suddenly it was turn off and it didn't open anymore.

I go immediately to Toshiba centre at Cagayan de oro city and I found out that it was the keyboard problem but they could not replace it because there are no available keyboards suited for that laptop. How can I fix it?



Answer:Need new keyboard for Satellite C660-1DG

At first I must say that biggest problem for you is that warranty cannot cover keyboard replacement and you must pay keyboard exchange alone. Notebooks from EMEA (Europe ? Middle East ? Nord Africa) countries have EMEA warranty only so warranty is, unfortunately, not valid.

To be honest I don?t understand why the keyboard must be exchanged if the notebook doesn't start properly.

Anyway, this notebook model has keyboard used on many models so to find new one should not be problem. Best way to order new keyboard is eBay. In last 3 years I?ve ordered several keyboards over eBay. You will not believe me but all of them I ordered from China.

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i have a problem with my keyboard, it's still lagging, i have to type very slowly. It makes me angry.
I've been searching some solution for a long time. But everything works only temporarily... Anyone has a good solution?

PS: sorry for my english

Marcel S.

Answer:Satellite C660-1L5 KEYBOARD LAG!

The solution has been already posted here in the forum? should use the ?Advanced search? option in this forum to find similar threads do this one :)

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I've been the owner of a Toshiba Satellite C660 for approximately five days, and I'm already experiencing severe keyboard lag. Like users of the L270 model, and other posters on this forum, the keyboard has dramatically slowed down and letters are being omitted, slowing down the typing process.

I've tried to update my BIOS, as numerous posters have suggested, but my BIOS is bang up to date.

I haven't tried removing the battery or anything like that. Frankly if I have to do that to get my keyboard working properly the computer is going straight back and I'm demanding a refund.

Any ideas?

Answer:Satellite C660 - Several keyboard lag


I never saw any L270 users here... As far as I know there is no such a notebook model?

Anyway, that?s really strange and I never heard about such a problem on Satellite C660. In my opinion everything what you can do is updating the BIOS and using preinstalled Windows version. If you can still notice the same behavior, ask the seller for a replacement model.

I agree with new: This shouldn?t happen on a five day old notebook.

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My keyboard stopped working and after trying different things I read in other forums I went ahead and replaced it. New keyboard was working perfectly until now that it all came back but slightly different...

Original keyboard wouldn't let me type any numbers and letters, v,b,n,f,g,h,r,t,y, were dead, plus the whole row of F1 to F10. The new keyboard was working perfectly but now mouse pad doesn't work and I get extra letters when I type "R" I get r5y78 instead...""vm" rather than m, and fh rather than h...

I'm not sure whether it's a motherboard issue but it's very strange that usb keyboard and mouse work fine however new keyboard worked great for about a week and now I'm using USB keyboard again...

Any suggestions?

Laptop model: Toshiba Satellite c660
OS: Win 7

Thanks in advance!

Answer:Satellite C660 keyboard not working


If external USB keyboard works correctly, the keyboard controller should be OK. So I don't think its motherbaord problem.
I guess the new keyboard is faulty too and you will need to get another try and will need to replace the keyboard once again.

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Hi all,

wondering if there is such a thing as a backlit keyboard that can be fitted to the Satellite C660-2D7 , the old one is very easy to remove.

Answer:Can I use backlit keyboard with my Satellite C660-2D7?

As far as I know you cannot do this. Connector for such keyboards is quite different.

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I have 2 Toshiba laptops, type Satellite C660-1J2 used by 2 different persons and we both have the same problem.
The problem is with typing, lots of times it skips a letter and sometimes a letter does not show and then when you hit it again you get 2 letters and sometimes just get 2 letters by hitting it once.

We tested it and it's a real big problem for us, because we use it for school..

Help us please!!

Answer:Keyboard issues on Satellite C660-1J2

Have you tried to update BIOS?
Is latest BIOS version installed?

Try please to disable touchpad before you start to write something. You can do this with FN+F9.

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This question relates to a Toshiba Satellite Pro C660-1UX Laptop running Windows 7 Home Premium Service Pack 1.

Some of the onboard keys (E, T, U, I, O, A, B, N, together with the Enter key) fail to register.
All of the other keys tested so far appear to register normally.

When connecting an external USB keyboard, all keys function properly. However, when using either the onboard keyboard or the external USB keyboard, it is necessary to hold down whatever key is selected for approx 2-3 seconds in order for its character to register. This makes typing incredibly slow and is understandably unacceptable.

I've checked device manager looking for errors, but am unable to find any. The driver for the keyboard is listed as installed and working properly, and driver update says that the latest version is in already in use.

I have also scanned for viruses using Malware Bytes and Spybot, and also with the laptops own pre-installed antivirus software. All of the full system scans return a no threat found message.

I have read that the keyboards on these machines can sometime be problematic, which could answer why only certain onboard keys function. The fact that all keys on the external USB keyboard work would seem to confirm this. However, the fact that both onboard and external keyboard is affected by the same slow keypress might also suggest a bios problem - but as this laptop is several years old and has been working perfectly, why would bios suddenly cause this probl... Read more

Answer:Satellite Pro C660 - Keyboard Problems

> When connecting an external USB keyboard, all keys function properly.

This means that keyboard controller is OK and the internal keyboard is faulty.
To fix this keyboard issue, the internal keyboard should be replaced.

>However, the fact that both onboard and external keyboard is affected by the same slow keypress might also suggest a bios problem - but as this laptop is several years old and has been working perfectly, why would bios suddenly cause this problem.

Hmm? I don?t think so?
The keyboard delay may be related to the settings.
You can check this in control panel -> keyboard

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Hi there

Got a Toshiba Sat Pro C660-1UX with a crazy keyboard.
Just started yesterday.

Pressing some keys I get nothing, some wrong letters and when I press 'd' I get the date and time appears !
Have updated the BIOS, no change. Plug in a USB keyboard, that all works Ok.

Will a new keyboard fix things ?
I see they're ?20 on eBay.

Thanks for the help.

Answer:Re: Satellite Pro C660-1UX keyboard gone crazy

> Plug in a USB keyboard, that all works Ok.
Yes, this means that keyboard controller is OK and the internal keyboard needs to be replaced.

> Will a new keyboard fix things ?
Yes, new keyboard should fix this.

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Recently I bought a Satellite C660, but now I would like to know if it's possible to replace the standard keyboard with an illuminated one. Will an illuminated keyboard not work because it needs some kind of a power cable for leds ? Does Toshiba sell such component individually ?


Answer:Illuminated keyboard on Satellite C660

Such upgrade is not possible.
Illuminated keyboard needs power supply and it must be connected on small port placed on the mainboard. So if your mainboard doesn?t have it there is no chance to use illuminated keyboard.


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Hello to all.
I read all the topics and i couldnt find a solving to my problem.
I have a Satellite c660-03c notbook bought from Australia but i live(and use it) in Romania. I have problems wit the keyboard since i received it and i want to upgrade the BIOS to solve this but i dont know wich version t dowload because mmy model is not on those lists . I have now running BIOS 1.2 .

this is my laptop :
this is the system information :

<img src= width='500px'>

Whaat version of BIOS should i upgrade to ? Thank you.

Answer:Satellite C660-03C Keyboard problems

Here you can find all the drivers for this unit:

Actually the BIOS 1.80 seems to be the latest version for this series?

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Hi everyone,

I recently updated the BIOS to version 1.60 on my C660 PSC0LE-02300JEN (1 year old) and the keyboard is not working properly at all and at times stops working completely, rendering it not usable (I'm writing this on an external USB keyboard.).

There was a recurring problem a few months before I updated the BIOS with the keystroke being delayed or unresponsive sometimes when typing but in the main it still worked.

So I updated the BIOS, as suggested, and I am getting the following serious problems:

The spacebar is either unresponsive or when pressed writes +2 or +++++++++++++++++++++++ over and over until I stop it by pressing the spacebar again.

None of the numbers work.

At times the whole keyboard stops working and none of the keys elicit a response.

Solutions I've tried:

Taking out the battery.

cleaning the keyboard to get anything dislodged from out underneath the keys.

Reinstalling the 1.60 version of the BIOS.

I'm unsure what to do next and would really appreciate advice and help before I attempt to get the keyboard replaced. It would be great to get an opinion before I payout for a fix.

Replies really welcome.

Many thanks


Answer:Satellite C660 - keyboard is not working


I think this keyboard issue is not related to BIOS update not to other installed software.
Fact is that you can use the external USB keyboard as you said above? this means that the BIOS is ok and also the keyboard controller functions properly?

This means that the issue is related to internal keyboard malfunction. I have no explanation why this happened after the update but it could be simple a bad luck?

In my opinion, the issue can be solved by keyboard replacement.

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I am having an issue with the keyboard on my Satellite c660 laptop, part number: PSC1LE.
The best way I can describe it is as a stuttering problem because it comes and go's (fine for a few hours, then not for a short while).

The problem is that for reasons unknown to me I keep encountering a problem where the A, N and Enter keys do not work when pressed. Occasionally pressing the key repeatedly (they aren't jammed) just makes the letter come out, but I can't keep pressing the key five or six times to get one letter. Just to mention, I have not spilled anything on the keyboard.

I have done full anti-virus and spyware scans but have found no issues.
I have this evening done all of the windows updates available to me, however it doesn't seem to have done the trick.

After restarting the device following the updates all worked well for about 15 minutes, until the same three keys stopped working again. On this occasion it lasted only for a couple of minutes, and now I am writing this with the same keyboard.

Note: I am not using the original keyboard. I changed the board due to minor material damage but had it done privately.
However this was done the better part of a year ago and has worked perfectly since being installed, until this new issue occurred in the last few weeks.

If anyone has any further recommendations or suggestions as to what may be the cause or any solutions then please share them.

Answer:Satellite C660 - Keyboard issue

I think you would understand that nobody is able to say why your keyboard malfunctions.
Only if the notebook hardware has been checked/scanned, it would be possible to say what?s wrong here?
But generally speaking there is a good workaround to diagnose the problem.

You could connect the external USB keyboard to the notebook and could check if the same problems with the mentioned buttons will occur.

In case the external USB keyboard would work properly, I think that your internal keyboard is the troublemaker? in such case you would need to replace the keyboard once again.

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My daughter has purchased a new laptop - 30 days ago - the keys seem to be playing up.
In particular the arrow keys will not function at all ( the arrows on the number pad are OK though)

The question mark and forward slash key plus the last letter of the alphabet - cannot type the letter!
None of these will function with or without the shift keys.
I have updated the driver - nothing has been spilt on the keyboard.

Is this just a key combination issue or should I return the laptop to supplier.


Answer:Keyboard fault on Satellite Pro C660-187


> The question mark and forward slash key plus the last letter of the alphabet - cannot type the letter!

Does this function pressing other keys; for example Y is Z and Z is Y or @ is ? and so on?
Possibly the keyboard layout does not match the right language.

Check this Microsoft page how to change this:

Otherwise if this will not help you, then I would say its hardware related issue so in such case the keyboard should be replaced by ASP!

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Hey all,

I have a Toshiba C660 PSC0QE, and recently some of the letters have stopped working. Well I think it happened when my 1year old smacked the keyboard! :[email protected]
Its just random keys but the following are not working;
e, t, u, i, o, z, x, c, v, m, space bar, shift, back space, ctrl, 2,4,8,9 and prob some other keys.

Is this a common fault on these models?
Could a bios update fix this? - how do you perform this?
Or do i need a new keyboard ?


(using this on-screen keyboard is awful)

p.s. i couldn't find an answer on the forum

Answer:Satellite C660 - keys on keyboard are not working

I've been having the same trouble and after trying a few things I eventually tried upgrading the BIOS which has totally knackered my laptop (same model as yours), now it won't even switch on!

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The keyboard on my Satellite C660-108 is very slow in response. Some characters are not displayed at all, some only after a short delay. This is very inconvenient when typing text and passwords (!) because I have to double check everything I type (and 1 out of 3 words has spelling errors, due to the keyboard issue)

Is there a way I can troubleshoot what's wrong?



Answer:Satellite C660-108 - Slow keyboard response

Hi buddy,

As you can read in many other threads you have to update the BIOS to get rid of this problem.

Toshiba has already released an article about what you should do:
[ Keyboard Issues with the Satellite/Satellite Pro L670 & C660 Series Notebooks|]

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I am the owner of an Toshiba Satellite C660-PSC1GE and my laptop suffers from the known keyboard problem (keys working twice or not working at all).

I already updated my BIOS to the newest version 1.90 which according to Toshiba should have solved the problem. A reboot later the problem is persisting though.
Any suggestions? I really need the laptop to work right now and would really like to avoid to bring it to a shop.


Answer:Persistent keyboard problem on Satellite C660

Indeed the keyboard issue should be solved by BIOS update as mentioned here:

You could also try to press "Fn" key then "N" key then "1" in order to check if the keystroke issue still appears?
But of course it could be possible that the mentioned issue is not the same and possibly its related to keyboard malfunction?
In such case the keyboard should be replaced in order to check if this could help.

By the way: does the external USB keyboard work properly?
It the USB keyboard work properly, then this issue is NOT related to BIOS but possibly to internal keyboard malfunction.

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Hi all

I am completely stumped as my keyboard has gone haywire and am quite annoyed i cant fix it

Am running windows 7 on toshiba satellite pro laptop and was wondering if its a software or perhaps hardware issue.

Here is what is happening:

- Caps lock light doesnt stay on anymore but it flashes when i press it. It does still work properly though
- Left SHIFT key still works but when i press also creates this symbol ~ at the same time within UK keyboard. If i change to US keyboard then it enters the PIPE symbol.
- The ~ key above the tab key actually does this ?
- And the pipe key which is above the Enter key types this: #7

I updated the BIOS earlier today but to no avail...

Does anyone have any idea on how i can sort this as its quite frustrating! Thanks for any ideas.


Message was edited by: asklink

Answer:Keyboard button problem on Satellite Pro C660

>Am running windows 7 on toshiba satellite pro laptop and was wondering if its a software or perhaps hardware issue.

Keyboard is controlled by an Microsoft driver which is part of the Window system.
So the story is quite simple? either your internal keyboard is faulty or the keyboard controller on the motherboard does not work.

How to find out what part is affected?
This is also quite a simple procedure? you need to connect an external USB keyboard.
If you notice the same problems using external keyboard, the problem is related to keyboard controller. If you don?t notice any problems using the USB keyboard, the internal notebook keyboard malfunctions? in such case it needs to be replaced.

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Anyone know how to change keyboard sensitivity? Having real issues when typing of laptop missing letters.!
Very annoying!!

Answer:Satellite Pro C660-167: Anyone know how to change keyboard sensitivity?


I think this issue could be solved by BIOS update.
Please take a look on Toshiba European driver page and download the latest BIOS.

I read here in the forum about the similar issue with another notebook series and BIOS update did the job.

Good luck

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Hey guys,

In the last few months my laptop had become almost unusuable.

It started off with the odd key stopping working or getting hard to use but now it's happened to a lot of them and last night my touch pad stopped working all together.

I'm not really a tech head and am struggling with this.

I have a Toshiba satellite C660 28T.

Any help would be great thanks.
Maybe even a factory reset?

I wouldn't even know how to do this.


Answer:Satellite C660-28T - Keyboard and touch pad problems


Regarding the keyboard issue:

From my point of few the described keyboard problem sounds like a hardware related malfunction… probably in order to fix it, the internal keyboard should be replaced… just to ensure that your internal keyboard is affected, please attach the external USB keyboard and check whether it would work properly.
If you will not notice any issues, the problem is caused definitely by internal keyboard malfunction and as mentioned before, you would need to replace the keyboard.

Regarding the touchpad:

I’m not quite sure if both issues are related to each other but touchpad can be disabled using the function keys… I recommend you to check this… (function key details can be found also in user manual)… you can also try to reinstall the touchpad drive.

Additional tip: this forum contains many threads about similar issues… therefore I would recommend you to read the recommendations posted in this community.

1 more replies
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Hi everyone

I have a Toshiba Satellite Pro C660-2JD.

The keyboard has stopped working it only works when the on screen keyboard is selected as soon as I close the on screen keyboard it stops working. I have plugged in another keyboard that won`t work either only the mouse works and the keypad on the laptop works ok. I have used the Ubuntu live CD and the keyboard works with it but not in windows.

I have restored the laptop to factory settings and also done a clean install still does not work only when the on screen keyboard the keyboard works. Does anyone have any ideas of what the problem is? It seems something is preventing the keyboard driver from loading up.


Answer:Keyboard has stopped working on my Satellite Pro C660-2JD

Start your notebook and enter BIOS settings. Does keyboard work in BIOS mode?
Have you tested it using \Windows in “safe mode” (F8)?
Please test it and send some feedback.

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My laptop runs Windows 10 and there is often a vey slow response to my keyboard strokes. I think that I may need to update keyboard drivers for Windows 10. However, when I go the Download driver section, I do not get an option to choose Windows 10 as my operating system. Please can someone help me? There must also be other drivers that need updating.

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I've been using my Satellite for like a year now and I am quite happy with its functionality but lately the up arrow (Moving keys) it stuck for a bit when clicked also making a noise which can be quite annoying after a while..

I have checked on internet and I found only videos of totally removing the keyboard of a C660.
Can I just remove a button and put it back or I could damage it even more?

Please advice

Answer:Satellite C660-1PH - keyboard button stuck

As far as I know you cannot repair single buttons. What you can do is to remove keyboard cap and eventually clean the small plastic mechanism placed under the cap.
Later you can place key cap in the right position and press it down gently. When you hear ?click? the cap should be in place again.

If you try to do this be careful and gently.

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I have been using a foldable keyboard and a remote keyboard and have been having problems:

1.Characters not showing when typed.
2.Cursor jumping from typing position to another place usually outside the box that I am typing in.
3.Characters repeating while typing.
4.Actions ie Backspace not operating.

These problems do not seem to happen in Gmail and are not happening as I type this.
The problems have occurred so far in Google Calendar,a text doco and login to a site.
The problem did occur with the on board keyboard once so I am wondering if it is a malfunction or a virus.

Any ideas ?.

Answer:Satellite C660 keyboard typing issue


In this forum you could find a lot threads about similar theme and the solution is easy:
You have to update the BIOS.
New BIOS version would solve the issue? this was also confirmed in the forum.

Good luck

2 more replies
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I have a Satellite C660 that is about to exit the window.

The list of problems are as follows:

Keyboard doesn't work
Mouse pad and button's don't work
USB mouse and keyboard don't work (but light up with power)
It also likes to turn itself off randomly when the battery in but this is the least of the problems.

any ideas as to why this is doing this and what can be done to fix it will be much appreciated.


Answer:Satellite C660 keyboard and mouse not working


I?m wondering about your statement about external USB mouse and keyboard.
I thought that your problem was related to faulty touchpad module and internal keyboard but now I?m thinking that this cannot be the case since the external USB keyboard does not work as well as the external USB mouse.

Probably its more serious hardware malfunction: maybe something related to the motherboard??? Who knows? an hardware diagnostic test needs to be done to confirm this?

Just one question: are you able to access the BIOS? I mean does the F2 keyboard button work in order to access the BIOS?

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A month ago I purchased a Toshiba C660-1FE. After three weeks my HD broke down. I bought a new HD from Western Digital and replaced the broken HD. As I did not make an recovery image of my HD, I had to order the Product recovery discs off the Toshiba website (3 discs, of which disc 1 and 3 were the only one's required for installation).

Now, I have the problem that my laptop keyboard does not work. I am currently using a USB keyboard and mouse to replace my keyboard and touchpad of the laptop.

The laptop keyboard works fine in BIOS. Therefore, I hope it's just a driver problem.

I have:

tried finding and installing lots of drivers on from the toshiba website, no result.
tried changing settings in the bios (usb enable/disable).
tried to fix the problem by re-installing the entire computer again several times.

The keyboard seems to work until windows loads. When the system is starting up I can press caps lock and num lock and the green lights come on. This all stops working once the windows startup symbol appears.

Perhaps a second problem in the device manager: under the display-adapter, 2 subcategories have exclamation marks: it says Mobile Intel(R) 4 series express chipset family twice! I can't seems to fix these with any drivers I can find either. When I check the settings I have this message (google translate since it was in dutch):

+The digital signature for the drivers for this device is required, can not be verified. Possible after a rec... Read more

Answer:After Recovery with CD Satellite C660-1FE keyboard does NOT work


Keyboard works in BIOS? this means that the keyboard hardware should be ok and the connection between the motherboard and keyboard is established.

So what could be wrong? Keyboard driver?
Hmm? the keyboard driver is a part of the Windows OS and is installed automatically while OS installation?
I would recommend following:
Go to device manager and extract the point Keyboard.
There you should see something like ?standard PS/2 keyboard?
If you will see a red cross near this device, then this means that the keyboard is disabled.
Usually you should be able to enable this again (in device manager).
If there is no red cross, then I recommend deleting this keyboard from the device manager list?then reboot the notebook. Usually the OS should recognize the removed device automatically and should install the driver too.

Check this.

By the way: it could be possible that you have received a wrong Recovery disk? this could explain the issues after the recover procedure?

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Hi there

I'm completely stuck I have a c660 satellite laptop the keyboard wasn't working.
So I bought a replacement keyboard and installed it and checked in the device manager and it says it's there and is working correctly but the replacement keyboard is still not working.

I have updated bios and uninstalled keyboard drivers and reinstalled them I have done everything I can think off to get try and get this new keyboard working but I am having no luck and could so with some help.

Answer:Satellite C660 - new internal keyboard does not work

Did you ever check if the external USN keyboard works properly?

I?m asking because in case the external keyboard would not work properly, the internal keyboard problem could be related to faulty keyboard controller (motherboard) or system problem.

In case the external keyboard would work properly, you simply had bad luck with the new keyboard. It could be possible that the new keyboard malfunctions.

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This question relates to a Toshiba Satellite Pro C660-1UX Laptop running Windows 7 Home Premium Service Pack 1.

Some of the onboard keys (E, T, U, I, O, A, B, N, together with the Enter key) fail to register. All of the other keys tested so far appear to register normally.

When connecting an external USB keyboard, all keys function properly. However, when using either the onboard keyboard or the external USB keyboard, it is necessary to hold down whatever key is selected for approx 2-3 seconds in order for its character to register. This makes typing incredibly slow and is understandably unacceptable.

I've checked device manager looking for errors, but am unable to find any. The driver for the keyboard is listed as installed and working properly, and driver update says that the latest version is in already in use.

I have also scanned for viruses using Malware Bytes and Spybot, and also with the laptops own pre-installed antivirus software. All of the full system scans return a no threat found message.

I have read that the keyboards on these machines are prone to failure, which could answer why only certain onboard keys function. The fact that all keys on the external USB keyboard work would seem to confirm this. However, the fact that both onboard and external keyboard is affected by the same slow keypress might also suggest a bios problem - but as this laptop is several years old and has been working perfectly, why would bios suddenly cause this problem.

I hav... Read more

Answer:Toshiba Satellite Pro C660 - Keyboard Problems

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Hi guys

I have a C660-2DV PSC1LE laptop and I'm having issues with double lettering and not deleting letters too.
I have searched forums and have tried the latest bios update according to Toshiba but still have the problems.
I am running Windows 7 ultimate 64bit and all windows updates are done

Any help will be greatly appreciated as this is really annoying the whole family almost rendering the laptop unusable.

This post has taken almost 5 minutes to right an edit,

Answer:Satellite C660-2DV - Keyboard double lettering & not deleting

Did you notice the same keyboard problem using an external USB keyboard?

Please check this because very often such issues were caused by internal keyboard malfunction.

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Hi All

Have Satellite C660 with keyboard lag issue tried to update Bios but after downloading Bios from Toshiba web site and running the intaller a message says the Bios already installed is a newer version and the install with now cancel.

Can anyone help?


Answer:Satellite C660 - Keyboard lag and BIOS update will not install

Can you please tell us which C660 model do you have exactly (C660-xxx) and which BIOS version is installed?
Please check it in BIOS settings.

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If I type a series of letters on this keyboard it decides to miss out some of the characters and not type them
I just had to go back and correct everything just now

Please help.

Answer:Satellite C660 - keyboard misses characters out while typing

If I remember well some people here have reported about similar issue and solution was BIOS update.
Does your notebook have original BIOS that you got with your notebook?

4 more replies
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Hello Everyone,

My problem started after updating windows 8.1 to windows 10, of course!
First the touchpad just stopped working, for no reason.

My solution was to uninstall the drive and restart the laptop. And from time to time I had to do this proceed. Two weeks ago windows updated, and the touchpad issue's gone. . Unfortunately, another one appeared.

The feature "mousekey", which is turn it on at ease access to use the numeric keys to use them as a mouse, It's turning itself on. And doesn't matter how many times I turn it off, few seconds and it's on again.

I've tried uninstalling the drive, which after windows the last updating was "ELAN".

Then I replaced by the Toshiba drivers, which is "Synaptic", and uninstalled the drives ,the problem is the same. Because of that, I can't use my numeric key, which is annoying!! If anyone can come up with something I will be grateful.

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I have a Satellite C660 laptop. The keys are driving me crazy! They keep sticking, and miss letters I have pressed.
As a touch typist this is very frustrating.

I'm not very PC litterate - so if someone can give me a simple solution I'd really appreciate it.

Answer:Satellite C660 - keyboard issue - missing letters while typing

You know what?
I think I?ve found a solution to your issue?

I checked the Toshiba Knowledge database which you can find on the Toshiba European page and this document could be interesting for you:

*Keyboard Issues with the Satellite/Satellite Pro L670 & C660 Series Notebooks*

Please perform a BIOS Update in order to solve this issue?

Good luck!

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Hi All,

My Keyboard does not work well.
There is a keyboard lag and sometimes multiple characters are typed.

Model is Satellite C660-PSC0SG-01300L...
I saw in lot of forums to update the BIOS but i could not find it.

Could some ooone help on this..



Answer:Satellite C660 keyboard not working properly - multiple characters


You are right!
The BIOS update could solve this like mentioned in this Toshiba document:

+Keyboard Issues with the Satellite/Satellite Pro L670 & C660 Series Notebooks+

Check the link to the BIOS download page mentioned in this doc.

Here you can fidn a BIOS update instruction:

Good luck

3 more replies
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Last week, I bought my first laptop - a C660.
A few days after I bought it, I noticed that it was typing doubles of characters or missing characters out completely.
Now, it might just be that I'm adjusting to the keyboard, but I was wondering if there's been any problems with the keyboards?

Answer:Satellite C660: keyboard issue - doubles or missing characters


maybe, there is a keyboard hardware defect. Do you run Os with factory settings? otherwise, contact the service center. they will fix it for free.

8 more replies
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Satellite C660-1TK PSC1QE-01900GGE
Question about Max Temp For nvidia 315M?
Windows start Freezing after 55 degrees and keyboard lags...

Answer:Satellite C660-1TK Windows start freezing after 55C and keyboard lags


Keyboard lag can be solved by BIOS update.
Update the BIOS to the latest state.
The BIOS can be downloaded from the Toshiba European driver page.

Furthermore you should clean the cooling fans.
Possibly the dust prevents the fans from rotating faster? use an compressed air spray to get the dust removed?

5 more replies
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Dear all,

I have a strange problem with my keyboard for several weeks already. It performs strangely - lags all the time. In every program or Internet site (in the different Internet browsers) - characters (it doesn`t matter which one) would once appear and on the next time would simply not. Sometimes they just appear several times while I am typing. Sometimes simply nothing appears on the screen. Another test - pushing down one character for a long period of time would appear on the screen, but would stop for a fractions of the second and then would continue again visualizing on the screen. This is really annoying. You simply can not write. If I hold down a different character individully and slowly, I wouldn`t have any problems, but I can not write in this way.

That is why I decided to format my Windows OS today (XP PRO SP3) - no effect at all. No viruses. I tried from the WIndows services to turn them on and off one by one - no effect again.

After following these steps:

Workaround Procedure
1.Press then release the 'Fn' key
2.Press then release the 'N' key
3.Press then release the '1' key

... the problem just vanished and I was advised to set the new BIOS 1.70 for my computer. After downloading this package:

and after following these steps: (Steps 2) now I have a problem.

I did everything like written in the instructio... Read more

Answer:Keyboard lags on Satellite C660-11L (PSCONE) - BIOS v.1.70 Problem

If windows cannot stat try please to reinstall windows using Toshiba recovery disc.
After doing this you will have ?factory settings? and I hope everything will be OK again.

Test it please and post some feedback.

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Relevance 65.6%

On my laptop Satellite L20 not working keyboard and touchpad, but keyboard work in BIOS, USB-ports also not working (USB mouse).

Can i get update file for BIOS(traditional updating from boot CD, not OS!)

Sorry for my bad English.

Answer:Satellite L20 keyboard & touchpad not working but keyboard work in BIOS

If the traditional BIOS update is not available on the download page the only way to get it is to contact nearest authorized service provider. They have all versions.

But this keyboard and mouse issue is really strange. can you use it if you start operating system in ?safe mode??

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Can someone please help,

I recently bought a Toshiba Satellite C660/C660D for my nephew, We have forgotten the administrator password and we don't have password reset disk is there anyway around this.


Answer:I forgot my administrator password on Satellite C660/C660


I assume you are talking about windows system password and not about BIOS password. Right?
It?s not very big problem if you forgotten the System password but if you mean BIOS password then you are in trouble because the BIOS password can be deleted just by an Toshiba ASP technicians?

So I assume you mean Windows password? so start the notebook and press F8
Now you can choose Repair my Computer and then choose HDD recovery.
This would start a HDD recovery procedure which would reinstall the system? during the setup you can set anther admin password.

Of course there are some other methods but as far as I know this requires 3rd party software/tools or Win 7 DVD? so I think the HDD recovery is the fastest solution.

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I can't use my touchpad and keyboard together to play browser or light games.
I tried searching it up but nothing help.
Any can help me
Model: L50D-C

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on win 8.1 keyboard and pad are not functionning anymore, maybe was a auto driver update. i tried to remove battery, reinstall drivers. i am writting this with visual kb, annoying. usb works well.

what can i do ?

Answer:Satellite C70-A-119 - keyboard and touchpad out of order

Does keyboard work when you start your notebook and use F12 to enter boot menu?
Have you tried to roll back OS to earlier time using system restore option? Test it please?

2 more replies
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I apologize in advance if this has been answered elsewhere. I have Satellite a105-s2194. The keyboard and touch pad stopped working after I edited my registry to fix my dvd burner. I've tried a usb mouse. It shows up but also doesn't work.I can't do a system restore without a working mouse or keyboard so I'm kind of stuck.
I checked the BIOS and everything is as it should be. Keyboard works in BIOS and system utilities menus.
Any suggestions would be greatly appreciated. Thank!

Answer:Satellite keyboard/touchpad unresponsive

BIOS provides USB support before Windows starts which is why it works in BIOS but not Windows.

I suggest the best place to start is recovering your files/folders. You can probably just skip to Step 2 for your case See How to recover your folders/files when Windows won?t boot

Then you can comfortably try fixing your computer (which might need a full reformat/reinstall)

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I bought a Toshiba Satellite A80-154

The Keyboard doesn?t work.
I see the light but no key worked. The same with the touchpad.
I can?t go into the Bios.

When I plug a USB mice and keyboard in works fine.
I search for a new one in Ebay. The cheapest offer 24$+6$!

I see in the Windows system the keyboard and touchpad with a !
I don?t know what the problem is but it is not a Windows prob.
it doesn?t work either in Bios.

Thank you for Help

Answer:Satellite A80-154 - Keyboard and Touchpad don't work


It looks like a hardware problem.
If the warranty is valid you could contact the ASP in your country for a hardware check.

If the warranty is not valid you could firstly check if the keyboard cable was connected to the motherboard properly.
If it?s connected properly then a keyboard malfunction is possible and it would be advisable to check if a replacement would help to solve this issue.

The compatible parts can be ordered also from the ASP in your country.

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I have a Satellite C660 which was working fine this morning. When I returned from work and powered it on, the entire keyboard is not working and therefore cannot enter my login details.
The Num lock and Caps lock are lit.

Any ideas on how to resolve this?

Answer:Satellite C660 - keyboard is not working but Num lock and Caps lock are lit


Are you able to disable the CapsLock and NumLock?
Can you access the BIOS pressing F2 while powering up the unit?

If this does not work, I would recommend checking an external USB keyboard.
If the USB keyboard would functions, then this means that the internal keyboard is faulty and needs to be replaced.

3 more replies
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my touchpad stopped functioning properly half a year ago. Additionally it blocks my keyboard as well. If I go to sleep mode then start the notebook again then the keyboard starts functioning but not the touchpad. Then at some days touchpad comes back to life and works for a while perfectly.

Also, the notebook has started to heat up recently, especially around the touchpad's place.

I have my drivers installed so I guess that it should not be a problem. What can be?


Answer:Satellite A300 - Touchpad and keyboard issues

Hi buddy,

Maybe you should update the touchpad driver. You can download driver updates on official Toshiba website:

There you should find a newer version of touchpad driver.

Regarding the keyboard it would be interesting to know if the same happens with an external one. Can you test this please?

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I have just baught my GF a refurbed Toshiba laptop for her 21st birthday from a reliable source, its a Satellite Pro L300.

I started it up did all the setup stuff it told me to only to find that the touchpad and keyboard will not work AT ALL.
The keyboard caps lock key doesn't even light up when I press it,
I've downloaded all the latest drivers for EVERYTHING inc. the touchpad, this has made no difference,

I'm running out of ideas fast and coming to terms with the fact that the keyboard and touchpad might be faulty and as a result ill have to give my GF a faulty laptop for hewr 21st, not happy :(

Does any1 have any ideas?

Thanks :)

Edit: OK, very odd, right after i sent this message i tried the keyboard one more time and it works fine?
Could it be something 2 do with the downloading of the VAP package?

The touch pad is still knackered even when i try the fn + f9 combo?

2nd Edit: Ok now the keyboard has stopped working again!


Answer:Satellite Pro L300 - Keyboard and touchpad issues


Looks like a keyboard issue?. who knows why it doesn?t work? looks like something would be wrong?
I recommend visiting your dealer and asking for replacement?
Otherwise you could contact the ASP in your country for a fix?

I think this is everything what you could do?

Good luck

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The laptop is just over 1 year old and has been working ok until recently.

First symptoms were keyboard and touchpad not working at windows 8 login page. Pressing power to put laptop in sleep and pressing again often got them working.

This progressed to the keyboard and touchpad not working at random points whilst using the laptop.

Finally blanked the HDD and restored windows 8 alone, the laptop still BSOD's fairly frequently - refuses to install updates required for 8.1 and the keyboard and mouse often do not work even in the BIOS setup page. I have reseated the RAM and HDD.

Running out of ideas, the keyboard and touchpad do work and so I would assume that their connections are OK - but frequently they just stop.

Any ideas appreciated?


Answer:Satellite C850D-11Q - Keyboard and Touchpad not working

Sorry forgot the model - C850D 11Q

4 more replies
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I have a lots of problems with my Satellite A300D-11S (for Adriatic region).

I have Windows 7 Ultimate with installed all drivers from Toshiba site. Everything works perfectly .... but..

When I first time power-on notebook, graphic driver cannot initialize, keyboard doesn't work, and touchpad is froozen. In this situation I can use external USB mouse and keyboard, Internet (WLAN,LAN), Sound. When I reebot the system, Windows 7 loads and works perfectly and I can work 3-4 hours. After turning off notebook and power-on after 30 minutes, 1 hour, or 6 hours, problem is still present again :(

Then I reinstalled all system from zero, use newest drivers update and problems is still present. I tried this 3 times, but I havent got idea what to do. Sometimes when I close lid of my notebook, and later when resuming from stand-by touchpad and keyboard are frozen.

Notebook have warranty but last time, service replaced mainboard and Cpu. Maybe notebook is defective?

Thnx, and sorry about gramatic errors

Answer:Satellite A300D-11S - Keyboard and touchpad freezes


> graphic driver cannot initialize, keyboard doesn't work, and touchpad is froozen. In this situation I can use external USB mouse and keyboard, Internet (WLAN,LAN), Sound.
For me it sounds like that just the internal input devices (keyboard and touchpad) don?t work anymore and they should be replaced.
What do you think about this?

You can contact your authorized service provider. They can exchange both parts for you.
Check this!!!

Regarding your display driver issue you should update the driver and install latest BIOS version.

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I have a problem with my Satellite L305. Keyboard failed first. I have restored windows and then touchpad failed, but keyboard started working.
When touchpad is enabled in BIOS, keyboard and touchpad don't work in windows. When touchpad is disabled, only keyboard works in windows. In BIOS keyboard works every time. Everything is plugged as should be. Fn+F9 doesn't change a thing. Newest synaptics driver is already installed, but laptop doesn't see any touchpad.
Could anyone help please?

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I have problem with keyboard and touchpad. Laptop is Satellite A300-1G5

I have Vista home premium and when I power computer on, I must put password in user box then my keyboard and touchpad don't work.

In Bios my keyboard working but when Vista starts it does not.

How I solve this problem?


Answer:Satellite A300-1G5: Keyboard and touchpad do not work


First of all please check the device status in the device manager.
Please check if the keyboard and touchpad are listed correctly without any yellow exclamation marks.

But you should try to reinstall the drivers again even though the keyboard and the touchpad were recognized properly.
In this case I would recommend removing the keyboard and the touchpad from the device manager and then you should reboot the notebook once again.

After Vista has rebooted the both devices should be recognized again and should work.

Please check this!

3 more replies
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After I updated the drivers of my keyboard and touchpad they wont respond or freze when the xp boot screen appears.
Oh and it works before that.

What can I do ?

Answer:Satellite A10-S177 touchpad and keyboard don't respond


Sorry mate but I don?t understand how you have updated the keyboard driver?
The keyboard driver is a part of the Windows OS so it cannot be updated manually?

Check if you can boot in safe mode.
Press F8 and then choose safe mode. Then you can try to reverse the OS back to the early time point before the OS has been muddled up.

3 more replies
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I somehow lost connection to the touchpad mouse. How can I activate it again by use of the keyboard (I don't have any external mouse)?

Asia ;o)

Answer:Satellite Pro M70 - How to activate touchpad mouse by use of keyboard?


You can enable or disable the touchpad with FN+F9.
Check this!!

But normally you could also find this information in your user manual.


2 more replies
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I have a Satellite A660-133, when I use the keyboard or the touchpad I can hear many vibrations from the case of the laptop. I think it is not normal but actually the same model showed in shop does the same. What do you think about it?

Is there anybody who has this model and who is able to tell me what is his experience about that?


Answer:Satellite A660-133 - Vibrations when I use the keyboard or touchpad

Hi davmat,

I?m not Satellite A660 owner but friend of me has one. He never told me about such a problem expect that?s a great notebook with powerful hardware and he love the design. I must agree with him that?s a great notebook from Toshiba!

Anyway, if you think it?s not normal you should contact an authorized service provider in your country. The guys can check this problem and maybe you need a new keyboard but this can be exchanged under warranty.

You can find a list of ASPs here: > Support & Downloads > Find an authorized service provider

Good luck! :)

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I own a sattelite C870-13E computer since august.

Yesterday for no apparent reason, my touchpad stopped working. (no, I didn't turn it off)
Not really bothered by it, i kept working on my computer for several hours.
It then occurred to me it might be a little bug, so I decided to restart my computer.

When it turned back on, not only my touchpad didn't work, now nothing on my keyboard responded, not a single key. I updated drivers, bios, ran a virus scan, rolled back my computer to a few days earlier, nothing helped.

The strange thing is that the keyboard still responds when i hold the 0, F1 or F8 keys, as well as enter and arrow keys to get in the menus before windows starts up.

Using those, i used the toshiba recovery to set the computer back to factory settings.
Despite all that, keyboard and touchpad are still out.
I really don't understand, since it works during startup it can't be actual materialistic damage!

Now i'm getting frustrated cause i have no more solutions and typing with on-screen keyboard is really slow! =p

Any help?

Answer:Keyboard and touchpad don't work on Satellite C870-13E


I think it?s a hardware malfunction because you already tried the system recovery and the keyboard does not work even if using factory settings.

But it would be interesting to know if the USB external keyboard would functions. Can you test this? In my opinion if the external keyboard would works properly, then this would mean that your internal keyboard is faulty and needs to be replaced.
I?m wondering if the touchpad fault is related to the internal keyboard malfunction.

However, I think the warranty should be still valid if you purchased this unit in August. So get in contact with service and the guys should fix it free of charge!

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Hello i have a problem.

The first time than i start the computer, the touchpad and the keyboard don?t run, and i must to connect a mouse-usb for to restart the computer. And in the second time, the touchpad and keyboard run correctly.

I have a Toshiba A300 and I have Windows 7 Ultimate 32bits
What could I to do for solve this problem?
My English is very bad but I hope you understand me and can help me.


Answer:Satellite A300 - touchpad and keyboard problem

According to your message you have to reboot the notebook in order to get the keyboard and touchpad working properly.
Possibly there is something wrong with the drivers for keyboard and touchpad?
As a first idea I would recommend to refresh the OS.
This means that you should check if a new OS installation could solve this problem.

Keyboard driver is a part of the windows OS so I think this should be checked.

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I have same problem as many people are facing with (Toshiba Satellite A300-21H PSAG8E-05J00TEN) . I'm sure touchpad is not disabled.
Windows VISTA clean installation - touchpad & keyboard half of the time are working half of the time not. I'm sure it's not a driver problem (if it's not working device manager says there was problem with device..) . I've already tried 5 different drivers..
I am facing issue from the time i bought it.. I thought there might be problem with OS, today i installed UBANTU but facing same issue (Mouse pad stops working after some time) with this OS tooo.. I am sure that its problem with Hardware not with OS or any driver..

Can please any one tell is there any solution for this...

Answer:Satellite A300 - touchpad & keyboard issues

I have Satellite A300-1LI and it is also PASG8E but I didn?t notice any problems with touchpad or keyboard. At the beginning I used it with original Vista image but about a year now I use WXP and Win7 as dual boot. No problems at all.

If you have noticed this strange problem from the first day why you didn?t contacted Toshiba service and asked for help?
I can imagine there is some hardware problem but I don?t know what do you want to do alone about it. do you want to exchange keyboard or touchpad alone.

Keyboard replacement is not a big deal but touchpad.....

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This is the second time this has happened to me
However last time a system restore fixed the problem, this time system restore didnt work.

I can use my keyboard on startup and in safe mode but that is all.
I am currently using a USB keyboard and mouse.

I have tried almost all of the suggestions with no joy. please help.

Answer:Keyboard and Touchpad wont work on Satellite L


There are no many options which could solve this problem.
It can be a hardware problem or software related issue.

Can you use the internal keyboard within the BIOS?
Check this.
If this would not be possible, I assume the hardware is faulty.

Additionally I recommend testing the keyboard and touchpad using the factory settings.
Recover the notebook and check if the keyboard would functions?. Otherwise you will need an helps from an notebook technician in order to replace the keyboard and touchpad

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Hey peeps, how are we all?

I have a funny problem here. the touchpad and keyboard do not work in windows or the BIOS, if I reboot the computer the same happens whether its just on battery or through the mains.

If I take the battery out then replace it and reboot the keyboard and mouse will work absolutely fine until I reboot it next (unless i remove the battery again).

Is there something that gets reset that would stop the touchpad and keyboard working?

Thanks alot,


Answer:Satellite Pro L40 Keyboard + Touchpad inop after reboot

That?s a strange issue.
Did you try to update the BIOS? Check if you use the latest version and update it if a newer version is available.

Generally it?s not easy to say what could cause this issue?
To be honest I never heard about a similar issue?

So check if an BIOS update will help to sort this out? if not I would recommend contacting the ASP in your country for a solution!

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I can't seem to find a way of fixing this or the cause of the problem.

Here it is:

I haven't had the laptop for that long and already thinking it is a terrible thing. When I start my laptop there is like a 70% chance of the keyboard not starting (this is up until it gets to the windows login) then around a 15% chance the touch pad wont start. If the touchpad wont start then I just shut down the whole laptop and start again but there is a chance with the laptop that if I use the on screen keyboard to login then the keyboard will start working again. (around 80% chance) I am getting sick of it.

I probably should have written this in code.

Any ideas on how to fix this?

Note: I have tried uninstalling, reinstalling and rollback the drivers, even searching for the most current.


Answer:Satellite P850 - Keyboard + Touchpad issues

Nobody Know??

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I have connected a USB keyboard and it works ok. Does this mean it is the internal keyboard hardware that is faulty? How long is the warranty on these laptops?
I have taken off the Y key and there is nothing stuck underneath causing the problem.

Message was edited by: howieleem

Answer:Satellite Pro C660-1LR keyboard problem, y types y7 and 7 types y7.

>I have connected a USB keyboard and it works ok. Does this mean it is the internal keyboard hardware that is faulty?

Yes, exactly?
You need new keyboard?
Ask the Toshiba authorized service partner for a keyboard? you can also order a common 2nd hand keyboard from ebay or some online dealers?

standard warranty is valid 12month long...

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Hi Toshiba Fans,
I got some very odd problems. The keyboard works in the BIOS but later on, after windows 7 64bit booted only if I go in sleep mode and awake.
Why is that?
The touchpad is not working at all, neither the pad, nor the buttons. I have activiated it with the little black button above the touchpad.

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I have a Toshiba Satellite U50T-A-10F which did the usual turn off and update last night however when I turned it back on the scroll mouse and keyboard won't work I managed to get in on because the touchscreen is still working but does anyone know why it would of updated then won't work?

Tried phoning support but only open Monday to Friday, I did take out extended warranty thank god!

Answer:Satellite U50T-A-10F - keyboard and ELAN touchpad not working

Having the exact same problem here, having to type on the touch screen as my keyboard and mouse have suddenly stopped working. Very annoying as I really need to use my laptop at the moment. Any suggestions on how to fix it are very much welcomed.

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Swapped motherboard in this laptop because the old one had died. After plugging everything in and double checking all of my connections, here are the symptoms I am having now:

When the machine boots to windows I have no keyboard or touch pad. I have keyboard function at post long enough for me to hit f2 and get to the CMOS settings, after that I lose keyboard, except for using the function key and f4 to change monitors,

On boot up I can turn number lock on and then nothing again. I have tried resetting the CMOS, o have tried pulling all the cards like wireless and modem, tried different sticks of ram and even pulling the hard drive. If you have any thoughts or have seen this before please clue me in,



Answer:Toshiba Satellite L505 keyboard and touchpad not working.

What prompted the mobo replacement?

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I have SATELLITE A200-10W ,HOME PREMIUM installed with SP1. I am using it more than one year. All of sudden what happened that my laptop stop responding and then I restarted it.
My touchpad and keyboard stop working but i logon into window user through ONSCREEN KEYBOARD.
Inside device manager i have WARNING icon on keyboard and inside it is written under DEVICE STATUS that

?Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.(CODE 39)."

i8042prt.sys and kbdclass.sys files are attached as driver detail.

My keyboard is working during BIOS and even when I boot with bootable CD as WINPE operating system, my keyboard is working, even typing everything inside that environment but not in normal window.

I tired restore my laptop
Enforce unsigned driver
SAFE MODE (not working even)

Downloaded some software like driver detected etc, but ....... NO RESULT.

I don't want to go for WINDOW RECOVERY CD for OS to re-install
I have a lot of settings, I don't want to erase...


My Warranty is already finish after one year

pls help and reply.........

Answer:Satellite A200 - keyboard and touchpad drivers cannot be loaded

Problem has been solved after SYSTEM RESORE into SAFE MODE.

Thanks to system restore tool, which finally save my window

I hope my this post will help future people to resolve their such issue.

khuram ~

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I have a Toshiba Satellite A110, bought a couple of months ago. In the last few weeks it has started randomly locking the keyboard and touchpad (with or without external mouse plugged in - though external mouse always works).

Now there are power up issues, with the system hanging at the Toshiba Bios screen, may fully boot up maybe one time in five.
Wireless network acquisition is also very temperamental. I have tried everything software I can think of (new drivers/virus scan/uninstall-reinstall), with the exception of a full Toshiba back-up disk reinstallation.

Any advice would be greatly appreciated.


Answer:Satellite A110: keyboard, touchpad, power-up issues


I think we should firstly find out if the issue is software or hardware related.
In this case the installation of the OS with the Toshiba recovery CD is recommended.
After the installation the notebook should works without any troubles.

But if the unit will hang and will not boot properly than there could be something wrong with the hardware.
I think your warranty is valid and in such case you should always contact the ASP in your county for a checking.

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this laptop Satellite L300D is not even a year old and it is giving me a heck of a lot of issues.

About 3 times a week the touchpad will just stop working (after going around crazy & clicking stuff on its own)
When I plug in a mouse it works.

Today the keyboard gave up, after a re-boot it will allow me to type in my password but after that its dead.

Please help.

Answer:Satellite L300D touchpad and keyboard wont work at all

Did you install mouse drivers for your external mouse? Sometimes they can cause problems with the internal touchpad.

Otherwise you should send the laptop to an Authorized Service Partner to get it repaired under warranty.

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Hello Guys

My Keyboard & touchpad stopped working today.
Its a Satellite L750D Part # PSK36A-009008 Serial # 7B339221W

I've tried a restore to a earlier date

Can anyone help

Answer:Satellite L750D - Keyboard & touchpad stopped working

Sounds like hardware problem.
Try to set the notebook back to factory settings. I guess you would need to use an external USB keyboard in case the internal keyboard does not work.

Here an instruction how to perform a System Recovery?

Feedback would be greatly appreciated

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Hello everybody

I have a serious problem in my Satellite A300-243. I installed using a CD a driver for external keyboard and after I restarted both keyboard and touchbpad stopped working and taking any order when I reach the vista welcome page.
What should I do because you know even I cant enter the windows to uninstall that driver.

Any way to do it while windows starting up?

Answer:Satellite A300-243 - Keyboard and touchpad stopped working


Why you installed a driver for external keyboard? I never heard about such drivers?

Anyway, you should try to boot in safe mode and then you are able to remove external keyboard driver from software list. After restarting in normal mode, the touchpad and keyboard should work properly again.

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Hello everyone!
I have just bought new Satellite Pro L850 with windows 7 64bit on recovery partition.
I have a big problem cause internal keybord doesn't work under the windows. Under the bios i can do everything i want. But from windows first configuration ( i cant even set computer name and user name) , keyboard doesnt work. I have clean windows version ( with toschiba programs - recovery partition).

It seems that is not a hardware problem cause under the bios keybord working.

Extra i have update the bios to newest version 6.50, but didnt notice any change.

Please help me with this issue, cause i dont have any more idea what to do now.

Good day and w8 for answers


ps. external keybord on usb working!

Message was edited by: pcz

Answer:Satellite Pro L850 - keyboard/ touchpad doesnt work

The whole story sounds unbelievable. Brand new notebook and keyboard is not working???
Install recovery image again and check if the situation is the same. If the problem persists contact your local dealer, explain the situation and ask for exchange.

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I'm looking for suggestions or ideas how to deal with the keyboard and touchpad problem, which occured right after I've installed new OS. I changed from Windows Vista to Windows 7, since then both my keyboard and touchpad become inactive after a few minutes from system start. It doesn't matter whether I write anything or not, the device works for a short time and then turns off automatically. I tried to find driver updates but didn't manage to come across anything that could possibly be the solution. It's difficult to work with on-screen keyboard so I hope you'll be able to help me.

Thank you in advance,

Answer:Satellite A300-1AL - keyboard and touchpad issues after OS change

I have a similar problem with my A300-09Y I upgraded from vista to windows 7 and
most of the touchpad buttons work but the media symbol which used to turn on wmp doesn't work anymore
I'm sure the actual button is fine, but I don't know why its the only one that wont work

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After one month of normal usage one of my school's L300's keyboard and touchpad stopped working. It was reported to me and on the advice of our technician I used the cure disc to reinstall everything back to original state. However, this did not solve the problem. Now I need to go through the normal setup screens and am required to enter a user name which I cannot do! This means I cannot check the drivers etc. The keyboard works fine when in BIOS, but not once windows boots up.

Answer:Satellite Pro L300 (PSLB1A) keyboard and touchpad issues


Set the BIOS settings to default and try again.
When recovery installation starts can you use keyboard (arrows, ENTER) or mouse in Toshiba recovery menu?

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Satellite Pro L500-19X running windows 7.

The machine boots ok, then at the login screen neither the touchpad or keyboard works.
The only way I can overcome this is to go back to a previous restore point.
After this, the machine runs fine until I power off, on powering up again, I get the same issue.

The machine has the latest updates applied.

Any pointers welcomed.



Answer:Satellite Pro L500-19X boots ok but touchpad and keyboard fail

Can you use both devices in ?safe mode? or when you enter BIOS settings?

If possible run HDD recovery installation and test functionality with ?factory settings?.
I know, it is most radical method but best way to test hardware functionality.

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My daughter's Toshiba Satellite Pro A100 has developed a couple of faults.

Firstly, the keyboard displays random characters such as a stuck key would. eg, if in Google or Wordpad the system will at random type a single character over and over again even when no key is pressed. Occasionally it will also open windows or programs as if the 'enter' key has been pressed, or cycle through desktop icons.

Secondly, the touchpad is non-responsive and cursor operation isn't possible from the touchpad or buttons. I don't know if the two are related.

She assures me she hasn't spilled anything on the laptop, so any help would be appreciated to rectify these faults.


Answer:Satellite A100 - Keyboard and Touchpad don't work properly


Can you notice the same issue with external input devices?

If not it?s time for an authorized service provider. I think the keyboard and touchpad must be replaced and the technicians can help you.

On the Toshiba website you can find a list of authorized service provider.

Good luck! :)

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Hi everyone.

I was hoping someone could help me with a problem I'm having with my Satellite 5200-802. The Keyboard will not work evn though it shows in device manager and report it as working fine. I have updated the BIOS and tried a lot of other basic stuff so any suggestions would be greatly appreciated.

It may be worth mentioning that I also cannot get my touchpad driver to register.

Many thanks.

Answer:Satellite 5200-802: Keyboard and touchpad dont work


Do you get an error message or do you have any bed signs on the screen?
Can you use the keyboard to access the BIOS?
If yes then the keyboard was recognized and works!

If you cannot use the keyboard running OS then I would recommend to delete the keyboard device from the device manager and to restart the notebook.
After new OS reboot the keyboard should be recognized again.

But I think that you will be not able to access the BIOS.
Due to the fact that the touchpad does not work too, I presume the hardware is faulty or there is no connection to the motherboard. Maybe a lose cable?

Maybe you should check this. But note; if you have no experience contact the notebook technicians. Bye

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I installed Windows 8 on my satellite P300-156 and now I encounter a big problem.
My keyboard freezes when touching the touch pad. In addition, the microphone does not work when the Windows Device Manager indicates that's ok.

There is no driver windows 8 for this laptop...

Answer:Re: Satellite P300-156: keyboard freezes touching touchpad - mic does not w

Did you install Windows 7 drivers in Win8?

That may be the problem.
You should hunt around for compatible Win8 drivers from newer models that support Win8.

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Toshiba Satellite 15.6-Inch Touch Screen Laptop (S55T-B5282)
Found laptop in Advanced Startup options with the CAPS LOCK and NUM LOCK buttons lit but unresponsive and touchpad dead as well. Plugged in USB keyboard and mouse, backed up data in safe mode, factory reset, but still CAPS LOCK and NUM LOCK buttons lit but unresponsive and touchpad dead. Naturally the warranty expired in Jan. 2016. Trolling the Toshiba community forum, lots of chatter about this but no real resolution. I don't see anything in the BIOS either. Suggestions? Thanks!

Answer:Satellite Boot Loop w/ dead Keyboard & Touchpad

If you can access safe mode using a USB keyboard and mouse can you do a System Restore to a date before the problem? If you have not backed up data on the desktop after the restore date move it to My Documents before doing the System Restore.

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Hi folks, I'm new here and hope you can help me.

I have a Satellite L750D here which has a strange Keyboard/touchpad issue.

Recently my screen has been replaced and I toke the opportunity to replace the DD with a SDD.

I used the OS restore cd's which I created from the recovery partition and completely reinstalled Windows 7 64-Bit from those.

Everything seemed to work well until after the last reboot.

Then my after reboot, the keyboard wasn't working and neither the touchpad.
I tried rebooting / shutting down and starting again, no change.

I connected an USB keyboard and mouse, both work perfectly.

I reinstalled the touchpad drivers from the Toshiba website, still no change.

I then closed the lid and let the notebook go into sleepmode/hibernation and found that when I opened the lid/screen, that the keyboard was working again, but not the touchpad.

Fn-F9 made no difference.

I then pressed the button above the touchpad, but the touchpad remained dead. But after pressing that button, the keyboard went dead too!!?
Switching the button for the touchpad on/off made no difference, both keyboard and touchpad remained dead.

Rebooting made no difference either.

Throwing away the drivers in safe-mode led the drivers to be reinstalled, but both keyboard and touchpad remained dead.

The only thing to bring the keyboard back to life is closing the lid and going to sleepmode/hibernation and reawakening the notebook.

But press the button above ... Read more

Answer:Satellite L750D - Strange Keyboard/touchpad issue

I connected an USB keyboard and mouse, both work perfectly.

This is really strange… from my point of few, if the external keyboard and mouse works properly, then the controller should be OK, and this would mean that the malfunction must be related to the faulty keyboard / touchpad.

But at the other hand, you said that the keyboard works properly booting from Linux Live CD.
To me this makes no sense and I’m confused…

Anyway, since the notebook has been disassembled in order to replace the screen and other parts, I think something went wrong during this procedure and probably a part was affected…

In my opinion it’s advisable to replace the keyboard and to check if it will fix the issue.

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I have installed Windows 7 (32-bit) on my Satellite Pro A210 and have a similar problem. When it starts all is well but after hibernation the keypad and touchpad stop working after about 3 mins. The only way to fix it is force a re-boot.

Anyone have any ideas?

Answer:Satellite Pro A210 - Keyboard and touchpad stop working after hibernation


Have you installed all drivers for your notebook? I mean especially the chipset driver.
Check this!!!

If you have yellow exclamation marks in device manager you should install all missing drivers.

Last but not least don?t forget to install all available Windows 7 updates that you can get thorugh Windows Update.

Sorry but this is all what I can say at the moment?

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