Computer Support Forum

Satellite C660 Won't boot from HDD or recovery disks

Question: Satellite C660 Won't boot from HDD or recovery disks

Hi folks,

Posting this question for my neighbour as he now has no internet access as laptop not working - Satellite C660 running Win7.

When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Tried to boot from Win7 DVD (Pressed F12 to get to boot options & changed to DVD), can hear the drive trying to access the dvd but then get the message 'failed'. Win7 DVD works in both my laptop and desktop pc's.

Any ideas.

Thank you

Nigel

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Preferred Solution: Satellite C660 Won't boot from HDD or recovery disks

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Answer: Satellite C660 Won't boot from HDD or recovery disks

> When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Possibly the HDD is dead.
You ca try to power up the unit and press F2
Now you should be able to access the BIOS.

If the HDD isn?t listed on the first BIOS page, then this means that HDD isn?t recognized by BIOS and this means that HDD is faulty.

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Hi

is there a way to make the recovery disks install win7 x32 instead of x64 (Satellite Pro C660-2JR)

Answer:Recovery disks creation for Satellite Pro C660-2JR

If your notebook was delivered with 64bit version you can create recovery disc for this preinstalled version only. With other words, recovery image saved on recovery partition will be saved on empty DVD disc. Nothing more than that.

If you want to use 32bit OS you must check if your notebook model is supported for it and install own version.

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A short question;
how to dual boot with the two recovery disks tath ive got with my laptop (Satellite Pro L40)

disks 1&2 are windows vista buisness
disks 3&4 are windows xp profesional
disk 5 is bios update

The guy where i bougt the computer (an ordinairy electroinic store named expert) said it was posible with tose disks.
I
I've already made a partition but when i boot the disks it doesnt has the option to select a partition

thanx already

Answer:Satellite Pro L40 - How to make a dual boot with two Recovery disks

>Satellite Pro L40 - How to make a dual boot with two Recovery disks?
Short answer: you cannot do this. Maybe if you have two HDDs (I didn?t tried this) but as far as I know your SP L40 has only one.
Ask this smart guy how to do this. Maybe he has some useful tip.

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My L350 has suffered a disk problem and would not boot. It attempted an automatic recovery but failed. I have rebooted from the system recovery cd's I created when the laptop was first purchased but the recovery fails at image 5.

Does anyone have any advice?

Answer:Satellite L350 will not boot or recover using the recovery disks

Have you used these recovery discs in the past?
If the discs are OK I can imagine there is some problem with HDD but I?m not 100% sure about that.

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Hi

Can anyone help please?

I own a Satellite L350-20F running Vista
After suffering a blow to the laptop it stopped working. (no surprise)
Have used recovery disks to try to restore unit, but nothing happens it just reboots to the running ants with microsoft corporation written underneath, then check disk starts reporting no bad sectors, after this fins it reboots to running ants again.

Am getting blue screen error message every now and again, then goes to windows recover screen to either launch startup reapir (done this lots times still no progress) or start windows normally.
Tried to repair but just keep going through the stages of putting disks in and going through disk repair.

Is it easy to change HDD inside (i know how to on PC but no clue in laptop)(out of warranty))
I also own a satellite L300-25H is it poss to network them together and do a full format of broken one to see if that helps?
The only thing is will i be able to reformat new HDD with recovery disks to put back on Vista or will i need to pay out for a new OS?

Many Thanks

Si

Answer:Satellite L350-20F - Recovery Disks work to a certain point, still no boot

Yes it is easy to replace the HDD, just unscrew the two screws in the HDD Panel on the Base.

If there is a HDD chassis/bracket on the drive, you will need to transfer the bracket to the new HDD.

If you have no Recovery Discs, you can order the discs from the Toshiba website for a small fee.

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Hello!

I have a Toshiba Satellite L300-139 (Vista, 160GG, 2GB memory).

Hard disk has been damaged (when booting Vista, systems does not start at all, and every time only a blank screen with the mouse arrow is shown --> tried all choices + PE boot etc. but there is no access to the Recovery Console) and there is no possibility to run CHKDSK to fix this problem.

No recovery disks were created when the computer was new.

I removed the laptop hard disk and plugged it in to my desktop computer, but 2 partitions out of 3 were damaged and I managed to recover some data including:

c:\program files\TOSHIBA
d:\HDDRecovery

Recovery of the data was done by using www.sysresccd.org and external USB hard disk.

I copied all the data to the USB disk and started the TRORDCLauncher program (run as Administrator). All it does it removes my DVD-drive from vista and then fails with error (rough translation):
"Other process is using the drive or there is no drives available. Check the drive status. [OK]"

It seems that Recovery Images have been created with Windows PE Tools 2.0 (Imagex), but as the data is spreaded around the folders I have not been able to create the recovery disks manually.

Any Ideas and knowledge how to create the recovery disks with this data what I have or do I have to order the DVD's and wait for couple of weeks before getting the system up again?

Thanks!

-L

ps.
If someone knows a nice solution for executing Microsoft CHKDS... Read more

Answer:Creating Recovery disks without the possibility to boot -Satellite L300

Sorry but there is no chance you can create recovery DVD. Recovery DVD can be created if you use ?Toshiba Recovery creator? tool only and unfortunately there is no way to get it.

HDD recovery procedure using F8 can work only if the HDD configuration is not changed (new OS installed), the HDD recovery folder must be placed on second partition.
So with short words, you can do this just if the notebook has ?factory settings?. Now you cannot do anything but order new original recovery DVD for this notebook model.

If you want to do this you can order it under https://backupmedia.toshiba.eu/landing.aspx

Bye

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Lenovo'ers I just got my ThinkPad a week ago. It could not complete its Windows Updates, seems there was corruption in the Windows Update registry (google 'windows update error 643', seems to be common). I tried a few Microsoft support tools to correct it, but in the end I was wasting too much time so decided to restore my laptop to factory state. I went to the ThinkPad tools from the Start Menu, where there was a tool to create system restore disks. I went through that process, and created "Boot" and "Data" recovery disks. I rebooted my laptop with the boot DVD, and it started the recovery. I opted to do a full factory reset. It started going through the process, but then stopped and asked  for the "Application and Drivers Disk 1". What? The disk creation process only produced a "Boot" and "Data" disk. I tried using the Data disk for Disk #1, and was relieved when that worked. Sadly, the process continued until it stopped again and asks for Application and Driver disk #2. Sadly, the 'Data' disk  does not work for this, and the restore process refuses to continue. I am stuck. My machine is now in a completely unusable state. The original parition has been wiped out, and the OS is not installed. Two questions: 1) what is wrong with the recovery process? Seems like a major problem with the tool producing 'Boot' and 'Data' disks, while the reinstaler expects different disks. How can this be?2) how can I restore my machine to factory s... Read more

Answer:T530 Recovery Process Broken, I have Boot and Data disks not Application and Drivers disks 1 and 2

Hello and welcome,
 
Sorry to hear about this
 
Your recovery partition is probably already wiped out by the aborted restore, but what happens if you press the "Think" button during boot?  (or whatever it's called these days)  That might have given you a factory restore option _before_ you tried the DVDs.
 
Failing that, give support a call and explain the situation.  They can send you a DVD set.  They normally charge for these, but in a situation like yours they are often provided free.  I can't speak for Lenovo - that's just my personal experience.
 

United States
THINK-branded products
English
1-800-426-7378
24 hours/day7 days/week

 
Z.

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Hi,

i need a recovery DVD for Satellite C660-2FF. HDD crashed.
Win 7 product key is available.
Who can help? maybe .iso download?

thanks

Answer:Need recovery DVD for Satellite C660-2FF

Recovery image cannot be downloaded and if you need original recovery disc you can order it on https://backupmedia.toshiba.eu/landing.aspx

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Apologies if this is the wrong subforum:

Being the idiot I am, I changed my WIndows Login password and since I use very long passwords, I have no idea what I changed it to. Guessing is out of the question.

So I powered on my laptop while holding the 0 key, which brought me to the Windows Boot Manager screen. I pressed F8 on Windows 7 for advanced options and opted for 'Recovery Mode' as I have used this in the past to install the OS from scratch.

It asks me to select a keyboard layout and then enter my username and password to procede with HDD Recovery. It is this lack of password which is the reason for recovery.

Any advice on what I can do?

Thanks

Answer:HDD Recovery Issue on C660 Satellite

>It asks me to select a keyboard layout and then enter my username and password to procede with HDD Recovery. It is this lack of password which is the reason for recovery.
On this step you must enter your Windows login name and login password. Without right password you will not be able to start HDD recovery installation.

There is second option to install recovery image. You can do it now using recovery DVD. Have you created it using preinstalled Toshiba recovery disc creator?

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I ordered a set of 2 Toshiba recovery CD's and received them yesterday in order to fix this laptop from a Windows breakdown...

[http://www.toshibamea.com/ComputerProduct/4/Satellite_C660-1WN/49674?pageid=4]

The problem arising at start up is that Windows 7 isn't starting up plus that the hard disk doesn't show in the BIOS (the DVD-drive does) and after the boot sequence the following message comes up: ?Reboot and select proper boot device or insert root media in selected boot device? Someone suggested the drive is broken or the cables to the same detached or lose.

The owner says, that the error first appeared after McAfee offered to "remove 15 errors found on the disk". The laptop has never been opened.

When running the recovery CD 1 the boot sequence starts the recovery but initially shows two pop-ups that indicate that the hard disk cannot be found.

First error message - ERROR: IOCTL_DISK_GET_LENGTH_INFO \\. \PHYSICALDRIVE0 The device is not ready.

Second error message says something like - There is no access to disk #0 or the RAID configuration isn't correct!

After accepting both messages the prompt hands out the error that also appears in this thread...

[http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=52088]

...and stops at this line...

X:\ windows\ system32 >

...reporting that the recovery failed.

I have fooled around with the advices in this thread...

[http://superuser.com/questions/318322/... Read more

Answer:Recovery CD's do not recover Satellite C660-1WN

(...continued from first post...)

Left to be said is that I also - before I ordered the recovery CDs - ran the second diagnostic DOS tool in the first table to check the disk and got the following report...

- HDD power cable is not properly attached to the HDD

- HDD interface cable is not properly attached to the HDD

- HDD master-slave setting is incorrect

...and equally that no disk could be detected.

My question is now..., what is wrong here? Is it the physical disk that might be the problem? Is it the software? MBR? Can the latter be restored by some command in the prompt? If, then how? Would it be easier to erase the whole disk and then use the recovery CDs? Or won't this work since the recovery CDs can only work with the recovery information on the disk (I assume that this information is only physically on the disk not on the recovery CDs, isn't this correctly understood)?

I am looking forward to any input and help. Thanks in advance.

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I removed the operating system from the C drive in my laptop and now i want to use the HDD recovery to re-install the recovery again
Can I know the right way to make this!!
Thanks.

Answer:Satellite C660-172 and HDD recovery installation

I don't know how you have removed OS from partition C and what have you done exactly and I?m a little bit sceptic this will work but you can try it anyway.

Do it as described in follow document - http://aps2.toshiba-tro.de/kb0/HTD1303440001R02.htm

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I need to file HDD Recovery how obtained

Message was edited by: Rozeno

Answer:Re: I need recovery file for Satellite C660-2FF

All you can do is to order new recovery disc.

You can do this on https://backupmedia.toshiba.eu/landing.aspx

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Hi there,

Sorry to bother you but I need some help if possible.
I am trying to restore my laptop to factory settings and I am pressing f8.
However I get all the system recovery options but no Toshiba hdd recovery option.

What am I doing wrong?

Answer:Satellite Pro C660-1nq - cant access HDD recovery

>What am I doing wrong?

After pressing F8 button, choose Repair my Computer and in the new menu you could choose HDD recovery as described here:
[How to recover a Toshiba notebook with the HDD recovery procedure|http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm]

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Hi everyone !
I have Toshiba Sattelite C660-1J9 laptop, and it's been working fine - until a day my HDD died. Now it's producing some weird sounds on startup, and no HDD visible in BIOS. It's not a problem for me to buy new HDD and replace it, but I'd like to restore licensed Windows I had with laptop - so I need to place recovery partition on new HDD somehow. Is it possible and where I can find this recovery partition image ?
Thanks in advance !

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Hi there,

I'm hoping someone can help me or knows what to do. I have Satellite C660-15r it was turned off properly but when put back on it came up with start windows normally as if it has been interrupted, I clicked ok to that but instead of loading it has gone to do some sort of recovery only it hasn't been able to complete this and instead has said there is nothing to recover.

It is know stuck at this and will not go any further says to get system admin to log in however its not allowing to log in or do anything apart from shut down and restart, I have been trying to factory reset but it will not work at all I have tried many attempts with 0 and other options i have been told this doesn't work but I can get up f2 and f8 on load up all that works ok but I cannot find any option to be able to factory reset. it gives me options to recover but they take me to the same screen with no improvements and safe mode will not work.

I hope someone can help me I will be so grateful.

Thank you in advance.

Shell :)

Answer:Satellite C660-15r stucks and no recovery possible

At first I must say that recovery option is available if notebook has ?factory settings?. After reading your posting I don?t know if you still use original OS installation that you got with your notebook or maybe OS preinstalled on your own.

I presume you didn't create recovery media (DVD) using preinstalled Toshiba recovery media creator, right?
In your situation usage of recovery disc could be easiest way to fix this and install original recovery image.

Can you please post exact notebook model?

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I need some help for my sons laptop which is the Satellite Pro C660-1LR.

The hard drive in this laptop completely died, i did not create a recovery disc for this laptops system.
I have purchased a new hard drive which is installed..however as you have guessed i have no access to reinstalling a OS, this laptop runs on windows 7.

I am not really tech savvy so if anyone can advise me please make explain in idiot proof format!! I am trying to avoid having to purchase anything to costly.

Answer:Satellite Pro C660-1LR - New HDD but no recovery disc

> I am trying to avoid having to purchase anything to costly.
Problem is that you don't have many options about that.
If you want to have ?factory settings? again you need recovery installation disc. You can order it on https://backupmedia.toshiba.eu/landing.aspx Of course it is not for free but, in my opinion, definitely the best solution.

You can buy Microsoft installation disc and install own version. You must buy valid licence for it.
In this case you must install all necessary drivers, tools and utilities additionally one by one.

Just in case that you can get this Microsoft installation and licence for free you can save some money.

Believe me the best solution is original recovery disc order.

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Hi

I have the Toshiba Satellite C660-10D and did not copy the recovery ye had problems with the recovery partition and I lost.

What I can do?

Answer:Satellite C660-10D problems with the recovery partition

You can order a new Recovery disks here:
http://backupmedia.toshiba.eu/landing.aspx

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Hi
I have tried to restore a Satellite C660 to factory settings due to it be extremely slow to start up.

Using the Toshiba original recovery discs the process gets partway through and then gives the following messages...

Error restoring image
The device is not ready

ERROR: ImageX could not apply Win7 V:\HDDRecovery\SWImg\15489XSP.swm Index 2 from HDD to C:!


Can anybody advise?!
Thanks

Answer:Cannot install recovery image on Satellite C660

Unfortunately there is no some ?workaround? to force recovery image installation to run properly.
All you can do at the moment is to set BIOS to default settings and try to use recovery disc again.
Be sure disc is clean.

Do you use recovery discs for the first time?

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Hello,

A month ago I purchased a Toshiba C660-1FE. After three weeks my HD broke down. I bought a new HD from Western Digital and replaced the broken HD. As I did not make an recovery image of my HD, I had to order the Product recovery discs off the Toshiba website (3 discs, of which disc 1 and 3 were the only one's required for installation).

Now, I have the problem that my laptop keyboard does not work. I am currently using a USB keyboard and mouse to replace my keyboard and touchpad of the laptop.

The laptop keyboard works fine in BIOS. Therefore, I hope it's just a driver problem.

I have:

tried finding and installing lots of drivers on from the toshiba website, no result.
tried changing settings in the bios (usb enable/disable).
tried to fix the problem by re-installing the entire computer again several times.

The keyboard seems to work until windows loads. When the system is starting up I can press caps lock and num lock and the green lights come on. This all stops working once the windows startup symbol appears.

Perhaps a second problem in the device manager: under the display-adapter, 2 subcategories have exclamation marks: it says Mobile Intel(R) 4 series express chipset family twice! I can't seems to fix these with any drivers I can find either. When I check the settings I have this message (google translate since it was in dutch):

+The digital signature for the drivers for this device is required, can not be verified. Possible after a rec... Read more

Answer:After Recovery with CD Satellite C660-1FE keyboard does NOT work

Hi

Keyboard works in BIOS? this means that the keyboard hardware should be ok and the connection between the motherboard and keyboard is established.

So what could be wrong? Keyboard driver?
Hmm? the keyboard driver is a part of the Windows OS and is installed automatically while OS installation?
I would recommend following:
Go to device manager and extract the point Keyboard.
There you should see something like ?standard PS/2 keyboard?
If you will see a red cross near this device, then this means that the keyboard is disabled.
Usually you should be able to enable this again (in device manager).
If there is no red cross, then I recommend deleting this keyboard from the device manager list?then reboot the notebook. Usually the OS should recognize the removed device automatically and should install the driver too.

Check this.

By the way: it could be possible that you have received a wrong Recovery disk? this could explain the issues after the recover procedure?

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I have a trojan on my Toshiba Satellite Pro C660-21f, i no longer have the discs available to reformat the laptop.

Is there any way i can do it without?

Answer:How to reformat Satellite Pro C660-21F without recovery discs?

Can you install recovery image using HDD recovery installation (F8 at start-up)?

2 more replies
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I have ordered the recovery media for my Daughters laptop. Does any one know if this returns it to factory settings including pre installed software and drivers as the e-mail just says Windows 7.

Cheers

Answer:Satellite C660 - question about recovery media

> Does any one know if this returns it to factory settings including pre installed software and drivers
Yes. After recovery image installation notebook will have original ?factory settings? as on first start after purchase.

3 more replies
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Is it legal to use another laptop to create a recovery DVD and use it on the another laptop of the same model.
Satellite C660 1J2

Answer:Satellite C660-1J2 - can i use the recovery disk on another notebook

Hi

Purchasing an Toshiba notebook with an preinstalled Windows 7 system, you have reached automatically one Win 7 license.
So you can use this Win 7 on one notebook.

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Hi
Ran the recovery option on a C660 laptop from the hidden HD to set it back to the factory built but the re-install failed to complete correctly, now the hard drive as also failed
I can't find the recovery media to rebuild onto a new HD so are the recovery media still available to order as all the links I have found are broken on the Toshiba site

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Hi

I require the recovery media for a Saellite C660 1F1. If any one would know where I could download or purchase this I would be very great full.

Thanks

Answer:Satellite C660-1F1: Where can i purchase the Recovery Media

Hi

Almost all threads in the ?Toshiba Product Recovery forum? contains this link to the page where you can order a recover disk for a Toshiba European notebook series ;)
http://backupmedia.toshiba.eu/landing.aspx

2 more replies
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I bought a couple of days a go a new Satellite C660-121. Today I proceeded to make the recovery discs but it fails verifying the first DVD disc.
The error I get is this
http://img231.imageshack.us/i/failedcopy.png/

E:\ is the name of the DVD drive. I use Verbatim DVD-R media, I have the laptop on power supply during the burning process and I tried twice with two different discs and got the same result. How can I fix this problem?

Answer:Satellite C660-121 can't verify the recovery disc

Hello Voger

I have created numerous recovery DVD on several Toshiba notebooks and have never noticed something like this. I have used DVD-R discs only and brands were Verbatim or TDK.

Unfortunately I cannot give you answer what does this message means but you must try to repeat DVD creation. If possible try with TDK.
If the same happen again I recommend you to recovery your notebook using HDD recovery option and try to create recovery discs again.

Sorry but I don?t see any other possibility at the moment.

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Hi,

I have SATELLITE L350D-212 notebook with windows 7 home premium OA.
It started to complain that there was something wrong with the harddisk so I went and bought another harddisk of same size.

I have created the recovery disk when the computer was bought and have backup of all the data in external harddisk.

After I changed the new harddisk to the notebook and tried to boot from recovery disk nothing happens eventhoug I can see that there seems to be everything Ok with the disk.

Any ideas on how to get the recovery to run for the new harddisk?

I have the old harddisk attached as external disk via USB but can't boot from that too. It just stops at some point and says to shutdown.

Answer:Satellite L350D-21 Problems using recovery disks to recovery to new HDD

Hi

Usually the recovery disk should format the new HDD but I would recommend to attach the new HDD as an external device to another computer and to format this new HDD before trying to recover the notebook.

After the HDD has been formatted, connect it to the L350D and boot from the recover disk?

Good luck

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Stop 0x000000001A *Memory_Management* Blue Screen during recovery.
Please help.

Answer:Satellite L500-12T System Recovery from Recovery Disks

First recovery or first notebook start?
HDD or DVD recovery?

1 more replies
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Hi

i have made the 2 toshiba recocery media disks
i had a virus on my laptop so i i placed the disks in my laptop

i did the following:
- placed disk in laptop
- restarted it
- booted from dvd
- followed instructions
- then it got to copying 2 of 9
- then error: copy of splitpart or crcs failed

can anyone help?

Answer:Re: Satellite C660 - recovery media error - CRC failed

I?m afraid there is no help. Something must be wrong with recovery DVD.
Do you use it for the first time?

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Hi

I'm trying to create Recovery Disks using Toshiba's Recovery Media Centre for my new Satellite Pro C660-111. However, I've tried three times now and it gets about a third the way through the first of two disks and comes up with the following error:

E:\Boot\bcd missing
(Error Code 020123-F1-00000000)

Help please! What am I doing wrong?

Many thanks
Franki

Answer:Satellite Pro C660-111 - Error when creating recovery DVDs

Hello

What kind of blank DVDs you are using for creating Toshiba recovery disk?

Maybe the error is related to the disk? I have used Verbatim DVD-R mediums and had no problems to create the disks.

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Hi!

I have a laptop from a client, that is a Toshiba Satellite Pro C660-239, and i'm having a strange issue.

The original hard disk failed, and as the laptop is out of warranty, we bought a new hard disk, and ordered the recovery media to this model, from our local toshiba repair assistance.

After the setup copied the files to the disk, the imageX fails when restoring the image files with the error:

"the file or directory is corrupted and unreadable".

The hard disk is new, and i tried also with more 2 hard disks, and also with an external cd-rom drive.

I talked with the support from the local repair assistance, and they told me this occurs because the new hard drive ins't compatible with the recovery media?!

One of the new hard disks i tried, was the exact same model than the original hard disk, and the error still occurs, so the hard disk can't be the problem.

Is there any change of the recovery media is corrupted?

Could also be a motherboard problem?

Thank you

Answer:Satellite Pro C660-239 - Error restoring from recovery media

> Is there any change of the recovery media is corrupted?
Of course this is possible.
In case the HDD is OK, the recovery media could be corrupted.

>Could also be a motherboard problem?
I don?t think so?. I presume the HDD is recognized in BIOS properly and the error message says something about corrupted directory. I guess the disk directory is meaning and I think media should be replaced.

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Hello,

on the laptop TOSHIBA C660, replaced the hard drive and, as a fact, the OS flew down (Windows 7 SP1 HB x 64).
Installed not licensed, there was no way out, on the Microsoft website, to download the image, the key from the laptop is not suitable.

Not a licensed image, there was no desire to put, the assembly is an assembly, naturally installed such an operating system behaved badly, buggy.

Done, and now the laptop does not work.
In the service center installation of OS and drivers costs 3500 rbl.

Offensively. So I'm looking for help on the forum.

Please, kindly request help. Thank you.

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I cannot create a recovery disc using Toshiba image. DVDs are rejected as blank when they are empty. DVD R/W burns OK with Microsoft and Nero software. How do I get a fix for this problem? TIA garrym

Answer:Re: Satellite C660-10T Problem creating recovery disc

Toshiba recovery disc can be created with preinstalled ?Toshiba recovery media creator tool? ONLY.
So I don?t understand why you use Microsoft and Nero software.

Have you checked User?s manuals document and chapter about recovery media creation?

For recovery DVD creation I recommend you to use DVD-R empty medias only.

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Hello all,

I have a Toshiba Satellite C660. I am trying to restore the laptop to the initial condition by the simple HDD Recovery. I have lost my old recovery disks. After completing first few initial steps, it goes to 'finishing installation' page and then gives an error message. After clicking to the dialog box 'ok' it resumes as 'Finishing installation' again. And now it has been almost 2 hours. It is still there. No improvement. What should I do ?

If I turn off the computer will my windows be completely destroyed?

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Following Mark's suggestion in the shipping thread I thought I'd get this started here.  I noticed a couple of people talking about making recovery disks, and then someone else jumped in and said that a bootable disk and maybe a few others should have come with the machine.  Can someone clarify?  Were we supposed to get (for example) an XP boot/install CD with the machine, or not?  I got nothing with mine, but I have a whole bunch of extra stuff on the hard drive.Damien

Answer:Recovery disks, boot disks etc

Generally no recovery cds/dvds are included in the box. It would appear that sometimes there have been XP recovery sets included with some Vista TPs, but this is not the "rule". Sets can be ordered from Lenovo and may be liable to cost something.It is up to the user to create his/her own recovery set using the tool provided in -Start - Programs - Think Vantage - Create Recovery Media. Be sure to create a set, lower part of the window, and not just a boot cd, upper part of the window.

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Please can anyone help. I tried using my recovery disks to restore my notebook when it kept failing to start properly. The disks did not work so I purchased a set of disc from Toshiba on this website. I still have the same problem.

Is it the hard drive failing or something else?

If I purchase a new hard drive will the recovery disks work if the hard drive is not exactly the same as the one that came out?

Answer:Satellite C660 - recovery disk fails error 1117

Hi

Did you think about the HDD?
It could be a HDD malfunction that does not allow you to install the system.

I recommend checking the HDD for some possible issues.

There is a nice tool called Drive Fitness Test. You can use it for HDD check.
Google simply to get the software.

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I have a brand-new Satellite Pro C660. It worked fine for a day, now it won't load windows. I didn't get around to creating the recovery disks as I've only had it a few hours (yes, yes, I know, should have been the first thing I did). All the data is present (but backed up to USB just in case) and I can see the HDDREcovery folder with all data intact. However, I can't run the app to create recovery disks. Does anyone know how to extract the images and create the media using only the command prompt? (I can get into command prompt by booting from a friend's Win 7 disk). All boot options from the laptop's own drives fail. It says "Windows Failed to Load", and I try Startup Repair but it doesn't find any errors. Any help/thoughts on this will be much appreciated!

Answer:Re: Satellite Pro C660 - How to make recovery disk with command prompt?

Hey,

It?s not possible to create recovery disk with command prompt. You have to use the Toshiba recovery media creator on Windows.

Now it?s too late for you but you can order such a disk here:
https://backupmedia.toshiba.eu/landing.aspx

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Hi all

Just a query
My GF turned on her laptop Satellite C660 series and it would not boot up, we tried to initiate the recovery sequence from the recovery partition but kept getting the error that was on boot up (the error was telling us a USB device had been unplugged).

As you probably guessed she never made the back-up discs when prompted, all I could think of was using a win 7 disc and reload that way then try and make the recovery discs after (I didn't activate)
so win 7 was installed nicely and all drivers sourced that was all last week.
Now for the crunch , the recovery partition is there can I now make the recovery discs and install from those , the win 7 I installed will soon require activation
Any ideas?
Thanks in advance

Answer:Satellite C660 - recovery partition is there but can I make back up discs?

After own OS installation you cannot create recovery disc anymore and you can not install recovery image using HDD recovery option (F8 at start-up).

Best thing you can do now is to order original disc from Toshiba and use it for recovery image installation. It is definitely easiest way to have ?factory settings? again.
You can order it on https://backupmedia.toshiba.eu/landing.aspx

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So is the data on D safe if I use recovery?

thanks

Answer:Re: Satellite C660/C660D will using recovery erase data on D partition?

Hi

From my knowledge using Recovery Disk would format the whole HDD and all partitions would be created again during this process.
This means that your data on D partition is not safe.

But from my experience the usage of HDD recover would format only the system (C) partition? not quite sure if this applies to all the Toshiba notebooks so possibly you should test this first time? in such case would recommend backup the data in case D partition would be erased.

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Strange problem. My Satellite C660D-1FM was doing a bunch of updates from Microsoft (hadn't done any updates for ages as it was used by my daughter and not connected to the internet) and after they had completed it rebooted and I got the Toshiba splash screen and then nothing. Holding F8 gives the same problem, tried holding the '0' key while powering on and that was the same. Connected an external monitor and it's the same. I can get into the BIOS and everything looks fine.

So, thinking the hard drive might be faulty I fitted another hard drive and fully installed Win7 from a Microsoft DVD (SP1 and all updates) and everything works. I then thought I'd try and restore the laptop to default factory settings using the Toshiba recovery DVD's which Id created. All worked fine during the install, all 3 DVD's installed and it went through the setup procedure, laptop got to the end when it wanted to reboot, rebooted and now back to the same error - Toshiba splash screen is ok but then it just goes blank. To convince myself I wasn't going mad I then re-installed Win7 from my Microsoft DVD and it installs fine, does all updates and has worked all day today with no issue.

Anyone any idea what's going on?

Answer:Satellite C660 - blank screen after recovery image instalation

Hmmm... something like this should not happen.
Do you use recovery discs for the first time?
Have you noticed the same result on both HDDs?

Problem is that there is no much to do about that and there is no way to change anything while recovery installation runs or later when windows setup is in progress.

Try to set BIOS to default settings and simply try to install recovery image again.

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Over a year ago i have changed to windows 10 (not aware that my laptop is not suitable for this)
It worked fine untill Microsoft started the Windows10 anniversary upgrade 1607.
each time this will result in unbootable system and in need of external recovery to window 10 version 1511.
blocking updates is not simple in Windows10.
I would like to revert to window 7.
The harddisk is error free and there are 4 partitons available:
Partition 1: System 399MB
Cannot use this to parttion install official windows7 from microsoft
Partition 2: Windows 232MB Primair
Partition 3: 786MB OEM reseverd
Partition 4: Data 232MB Primair

pressing 0 at startup does not reset to the original sw

Help appreciated,

greetings

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Hi,

1st time forum poster so be gentle please!

My mum has just brought a Toshiba laptop and it's pretty decent to be fair. Taking a quick look at it though i noticed the recovery partition (that comes with most laptops now) is labelled "D:/Data and is 232GB in size. Seems a bit on the large side for me and wondering if it is incorrect?

Have got a screenshot and if someone could confirm either way i'd be most grateful. Can i attach screenshots?

Thanks in advance

Rob

Message was edited by: Rzoo89

Answer:Satellite C660-195 - recovery partition labelled "D:/Data" and seems large

Please see the screenshot - http://www.screencast.com/t/X7vLKcNIq

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Hi,

Well, for the first time in 8 years I had to do a system recovery using the disks i created when i first bought my l300-13s using the Toshiba Recovery Disk Creator.
I had inadvertantly deleted the HDD Recovery partition when i set out to do a clone using a bigger HDD.

What I want to find out is instead of making recovery disks to DVD can i make a recovery USB flash drive?

Thanks

Peter.

Answer:Satellite L300-13S - Recovery USB instead of Recovery DVD Disks?

When you open Toshiba recovery media creator you can see options which media can be created. I?m not 100% sure but I think on old L300 there was option for recovery DVDs only so I think you cannot create recovery USB.

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I spend some hours to try to create the recovery disks for my Laptop (Satellite C660-1DG)

It fails on the second DVD halfway. It just hangs. CTRL-ALT-DEL does not work anymore a cold boot is required to start the thing again.

I tried several DVD's but NOGO each time halfway the second DVD it hangs.

I really need to create these recovery DVD's because Im going to upgrade the laptop to run a Windows Server 2012 install for development purposes.

I thought this would take just a minimum amount of time but... of course...

Any thoughs on any way to get this stuff working?

Answer:Satellite C660-1DG - Toshiba Media Creator Recovery fails creating 2nd DVD

I burned just another disk and it was full of validation errors: hundreds.

So I connected my external DVD writer (NEC ND-3500AG) (firmware 2.1A) and took THE SAME DVD and burned it: presto: no problems: 0 validation errors

So I deduce that the internal DVD writer (TSSTcorp TS-L633C) (firmware TF20) is chunky.

I am still in warranty but... is it any use?

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This is my second attempt to recovery using the hidden image. The first attempt hung at an earlier point Loading Windows 7 ;( However on this attempt it has been over an hour on the "Setup is starting services" screen with a moving light under it.

Does anyone have any reasonable idea how much time this process takes? Thanks in advance.

Answer:Satellite C660-1F1 Toshiba HDD Recovery "Setup is starting services" hang?

Powered off after 2 hours.

Seems that it could be BIOS version currently 1.2 needs upgrade to a more recent version so I'll have a look at that. Also possible issue with bootrec maybe.

I'll update later :)

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hello forum vistior,

laptop; toshiba c660-1dz
i have a problem regarding trying to boot from usb on my laptop i have been searching for a combined 6 hours over the past 2 days to try and solve an issue im having now all that i need to do is boot from usb but there is no such option when i go to boot menu or if i go from setup ->boot (f2 on starting screen). i dont know where to find boot setting or boot preferances etc.i dont wanna mess anything up therefore im yet to explore via trial and error because i dont want to end up in a bigger problem. Technical help much required and appricated. many thanks.

distressed owner of a currently not working toshiba

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Hello everybody.
I have a laptop (model in title) that is running into a strange issue. It has happened two days ago: I was trying to turn it on and while I were onto win7 login screen, it suddenly turn off. Apart that fact, that of course is not related to what I'm asking here, when I tried to turn it on again, a white-blinking-dash appears into top-left corner of the screen.

First thing I had in mind: no bootable HDD; basically an error into MBR o something like this?

My first try was to access recovery partition (by pressing F8) but nothing happens. So I've tried also with every possible F{1,2,3,...,12} key but without success. Strange, I've never formatted my laptop, toshiba didn't mount a recovery partition for that model?
Ok, nevermind, as I'm an IT guy and I'm quite skilled, my second try was to create a bootable USB stick with some tool (like partition manager, gparted and so on...) and to boot the utility from there just to check and fix errors (if there are).

With my big surprise, this laptop seems not to be able to boot from USB!

What I've tried:

- Create a stick either with MBR for BIOS and UEFI (FAT32, NTFS)
- Create a stick either with GPT for UEFI (FAT32, NTFS)
- Switch BOOT order in BIOS
- Pressed F12 to select manually USB to boot
- Check for safe mode (that BIOS [1.40] seems not to have that possibility)
- Change to CMS (that BIOS seems not to have that possibility)

So I'm stuck here, wondering why this laptop can't make a normal boo... Read more

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hi all

hope someone can help me with this.

I'm trying to put a new hard drive in a C660 but cannot get to the 'boot from cd' option no matter what i do.

If i press F2 i get the windows boot manager with one option.
Windows 7

If i go to F8 i get Advanced boot options.
Safe mode ect. No CD option

F12 takes me to Windows error recovery with 2 options
Launch setup repair ( recommended )
Start windows normally

Also tried 0 on powerup, that just gives F2 and F12 options.

Can anyone tell me how to get to boot from the cd?

many thanks

Answer:Satellite C660 -cannot boot from ODD

Hi.

Try to get hold of an external cd drive and set your bios to start from usb device or usb cd rom. You can also copy your installation disc to a bootable flash drive.

Hope it helps.

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Hi

I have a problem.
After updating the BIOS to the latest version of the laptop can not boot from the drive usb.
In the boot menu, this option is present, but can not boot.

Sorry. Google translate.

Answer:Satellite C660 will not boot from USB

Sorry but we don?t know what is saved on your USB stick and what you want to do exactly.

Enter BIOS and set it to default settings, restart notebook and press F12 at start up. In boot menu choose USB device and press ENTER.

What happen when you do this?

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I bought 2 x 4Gb memory modules to upgrade the memory to 8Gb.
With 8Gb installed the laptop won't boot but it will boot with 6Gb installed.
Both the 4Gb modules work in the 6Gb configuration and the BOIS is 1.8.

Any ideas?

Answer:Satellite C660-108 does not boot up with 8GB RAM

Hi

According to the user manual, this notebook can be upgraded up to 8GB RAM.

So you should be able to use the 2x 4GB RAM modules?

I think both modules are not compatible to each other and therefore the notebook cannot boot up.

You should test the notebook using other modules.

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My friends nephew has a C660 which when you switch on shows the Toshiba splash screen with a panel at the bottom showing the following "Press F2 for start up,Press F12 for boot options menu. How can you set it to be able to boot up directly from the HDD without having to press F12 and selecting the Hard disc option?

Answer:Satellite C660-17J won't boot

If everything is OK you must not do this and notebook starts automatically. Enter BIOS settings, set it to default settings and try to start notebook again.
Is original OS preinstalled on this machine? I mean OS version that you got with it (WIN7 64BIT HOME PREMIUM).

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the story goes...
bought a c660 last october 2011 and it failed and was replaced in april 2012 this year.
it now won't boot into windows - it goes as far as the windows logo but after a period, shuts off and retries.
won't go in safe mode - it stops at the same place every time and does nothing until the power button is pressed.

questions -

hardware or software related?
will toshiba give a damn or will they say "out of warranty"?

in my mind toshiba should offer a replacement as a month out of warranty is just not good enough

Answer:Satellite C660 won't boot

On this virtual way it is not easy to say what is wrong there.
My advice: if you don?t have some important data saved on HDD set BIOS to default settings and install OS again using recovery DVD (I hope you have created it).

Please do this and check if Windows starts properly.

I cannot say anything about warranty. You must clarify this with Toshiba service provider.

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I don't know how but my Grandson has seriously broken his Satellite C660-2EV

Boot from HDD - Boot Mgr not found

Boot to recovery partition - Boot Mgr not found.

Boot from a (Generic) Windows 7 install disk - boots, starts to install, finds it has not got a required driver (but doesn't tell me what it is). Allows me to access drives C:, D:, E: and X:

Boot from Toshiba recovery DVD. White bar gets around 25% across screen then stops with "You have removed USB media during install" (or something like that, laptop currently in pieces).

Removed and re-seated memory and DVD drive. Removed HDD, plugged into my PC through USB adaptor and scanned the two visible partitions (300Gb each) at bad sector level. No problems.

Help! I'm out of options.

Laptop must be (basically) functional as it will boot from (non-Toshiba) DVD.

HDD seems OK when checked externally and from (Non-Toshiba) boot

What's left?

Answer:Satellite C660-2EV doesn't boot - Boot Mgr not found

All you have done is right and I would make the same tests.

Set BIOS to default settings and test it with another HDD, if you can obtain one for testing purposes.
I cannot say for sure but somehow I feel HDD is the troublemaker.
Try to install original recovery DVD on new HDD.

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can anybody help me. i am trying to use my recovery disks on my p10 but it will format so far and then just shut down. it gets to differant stages each time but been as how it started to format i now have no pc so if anybody can help i will love ya forever

Answer:Recovery disks for my Satellite P10

Hello,

did you checked your Recovery CD/DVD for scratches? Also it can be that your HDD has some faulty sectors which can be checked with Scandisk!
Scandsk is a DOS based tool which is on every MS bootdisk. You will find different bootdisks at www.bootdisk.info
When you will connect a FDD USB drive and start the notebok, you have to press F12 for boot menu! Choose FDD USB and the bootdisk will start. Then you can use scandisk.
After that you can use a tool called format.com
This will format your HDD.
When you finished and cleaned your recovery CD you should try the recovery again!

Theo

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I have damaged my recovery disk 2 on my A30. Where can i get replacement?

Answer:Satellite A30: How to get the Recovery disks?

You will have to contact the ASP in your country for the CD order!
Such CD?s are not very expensive an I?m sure you can purchase the recovery CD from the Toshiba service point!

Please check this page to find the nearest ASP in your country!
http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=ASP_SUPPORT

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Hi,
I bought a refurbished Satellite M70-364 off of the internet but it has no recovery disks and I was wondering if any one would be willing to make me a copy of the Satellite M70 recovery disk or loan me the disks.
Would be very gratefull and will pay for the use of the disks please reply by e-mail [email protected]

cheers craig

Answer:Satellite M70-364 recovery disks

Hi,

you can try it here: http://backupmedia.toshiba.eu/landing.aspx

It?s a newly created site for people which need recovery media for their machine..

GReets

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I have I Satellite c660 with a problem since yesterday it shutdowns after boot (5 min or so)

the cover on the back is very hot, i think its still under warranty but I rader not use it beceause I cannot mis my laptop very long.


where can i check the warranty, and is er a way to fix this my self (without loosing my warranty) or something i can try

I send I mail for info at [email protected] (belgium) but it returns beceause the adres dont exist. :manfrustrated:

Answer:Satellite c660 shutdowns after boot (5 min or so)

Hi

I think the notebook shuts down because of the high temperature.
This would happen to prevent the hardware parts from damage.

Did you clean the cooling vents in the past?
Do this using an compressed air spray? this is good tool to get the dust removed.

I did it many times?it helps to keep the good air circulation.


PS: if you have some hardware problems with your Toshiba devices, the first contact person is the Toshiba authorized service partner in your country

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Hi guys I wonder if anyone could help please.

I have a Toshiba Satellite Pro C660-2DR laptop which seems to be faulty (just out of warranty).
Everything worked fine until we came to switch it on one morning and found the screen remains off (black screen). There is no output through the VGA as I have tested it on an external monitor.

The CPU fan spins for a couple of seconds and then switches off.
There is no hard drive read/write sound either. The power LED remains lit. I have removed the hard drive to access the data on another system which worked fortunately

. I have also removed the RAM, battery and optical drive but there is still no output on the screen.

Does it sound like a faulty motherboard?
The laptop appears to be in excellent condition.

Is there anything else I can try please? I would be very grateful for any advice.

Rich

Answer:Satellite Pro C660 does not boot no screen

Yes, this sounds like faulty motherboard or an part of motherboard like RAM or CPU.
You said you have already removed the RAM but did you use an good tested RAM module?

Theoretically it could be just an RAM problem but in worst case you will need to replace the motherboard and I think this would be really expensive repair.

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Hi,

I have a Satellite C660-117 laptop, and recently I've been having issues with the power with it. I've found that it is temperamental when it comes to charging, and recently I've had it sat in one place as I knew it would charge like that, but decided to transport the laptop elsewhere and since not been able to charge/power it since the battery ran dry. I haven't tried plugging it back in where I originally had it (and it's not really suitable to have it sat in one place, mainly because it's partially in the way of a desktop system).

I have tried various things, taking battery and AC adaptor out, leaving it for a while, then plugging them back in, and also taking them out, pressing the power button for thirty seconds and plugging it back in, but the problem appears to be between the AC adaptor and the laptop itself (No power goes to the laptop from the mains). I have also tried using another AC adaptor from another laptop, but this hasn't worked either.

Was wondering if there was any other option I could try out, or whether I'm stuck with having to purchase another laptop, as it's waaaaaaaaaaaay out of warranty. I would rather not go for this option, nor can really afford to send it off for a while to be repaired due to the time it would likely take.

Thanks in advance!

Answer:Satellite C660-117 - Won't boot, won't charge

If notebook cannot run with AC power supply only there is some problem with power supply electronic on the mainboard.
Sorry but with such issues you need professional help. Problem is that repair will be pretty expensive.
So maybe the best solution for you is to sell it on ebay because many hardware parts can be used for replacement and buy new notebook.

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My Toshiba Satellite C660-DSC0QE, running BIOS version 1.80, won't boot into Windows any more - it just goes to the dreaded black screen with white cursor.

I've tried a Win 7 system recovery disc, a USB stick with Kaspersky recovery software on it, and even a full Win 7 installation disc, and it won't boot to any of them.

The boot order is set correctly, the devices (optical drive or USB port) do get read, but they never actually boot into them - there's either an obscure error message or it acts like they weren't there at all.

The obvious answer from these forums seems to be to turn off secure boot mode and to then switch the boot mode from UEFI to CSM. Easier said than done - those menu options don't exist at all in my BIOS/CMOS screens.

Finally, I don't see a way in the instructions to get a BIOS update to happen without being in Windows on the PC already - http://aps2.toshiba-tro.de/kb0/HTD9502M10000R01.htm I'm assuming BIOS version 2.00 would have these options.

Any help gratefully accepted!

Answer:Satellite C660 won't boot to disc or USB

Hi

I assume you?ve got an white, blinking cursor in the left upper corner.
Is this correct?

Such symptoms appear in case the system cannot find a bootable device (HDD) or in case of memory (RAM module) problems.

First of all you said that you don?t have UEFI / CSM boot mode in the BIOS settings.
So I?m asking you what boot mode settings do appear in BIOS exactly?
Did you search for these settings in the right area?
Usually you should have in BIOS an area (tab) called ?security?.
In most cases there you will find secure boot option but the Satellite C660 does not support such option because it?s too old.
But boot mode (UEFI /CSM) should be available in BIOS. Check the BIOS area ?System settings?

Anyway, as I said above; it could be also an memory issue therefore I would recommend you to check if memory is OK.

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My Toshiba Satellite C660-155 laptop wont boot up. When i turn it on i get a blinking "-" in top left corner, then the screen goes black and nothing happens after this. It is over a year old which means it is past its warranty.

This has happened before, about 4 or 6 weeks ago, a friend fixed but it has now returned to the black screen.
Any advice would be greatly appreciated.

Answer:My Satellite C660-155 wont boot up

For better understanding you must offer more precise information.
Can you enter ?Advanced boot options?using F8 at start-up?
Is option ?Repair my computer? listed there?
Can you start OS in safe mode?

Have you created recovery disc?

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Hi,

I have just purchased a Toshiba Satellite C660-195 with Windows 7 pre-installed.

This morning I have switched it on and it came up with a black box with x:windows\system32\drvload.exe in it. This box then disappeared and Startup Repair kicked in. It then told me Startup Repair cannot repair this computer automatically. The advice was to remove any device which had been recently attached to the laptop (such as a webcam or music device) but I have not installed any hardware or devices. I clicked finish and it shut down the laptop.

I switched it on again and the same thing happened (again and again!)

One forum suggests trying the following: Click the 'view advanced options for system recovery and support' link which asks me to choose my keyboard configuration but then when I do & click next it tells me "You must log in to access system recovery options" I am never given the option to log in!!


When accessing the Advanced Startup options using F8 I am still unable to solve this problem. The same thing (above) happens when I try to start in all Safe modes, Last Known Good Configuration (advanced), Debugging mode, Start Windows normally etc. I just don't understand it.

Upon searching other forums they have suggested holding down zero whilst switching on and then chosing Windows 7 to restore the laptop to its factory settings but the same thing happens - it just shows the black screen with x:windows\system32\drvload.exe then launched Star... Read more

Answer:Windows 7 will not boot on new Satellite C660-195

Hello

Sorry to hear you have this problem. Fact is that new notebooks are delivered with HDD recovery image only and not with recovery DVD. What you can try now is to install recovery image again using HDD recovery installation.
If this will work you will have ?out of box? state again.

Please do it following instructions on this document - http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R01.htm

Please send us some feedback.

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Had this laptop for just under 2 months, was running really slow so i backed up my data and did a factory reset, during the reset the machine reboots itself multiple times. after about 6 reboots all i got was a black screen with a cursor (ctrl+alt+delete doesnt work), the cursor moves but nothing else happens, i assume something went wrong with the recovery so i though id try it again, only to find the F8 menu when booting up no longer lists repair computer. Ive tried booting off a CD but when i hold down '0' and press F12 when prompted nothing happens, i just return to the windows mem test screen.

Also when trying to enter the bios, i press F2 wehn prompted and the message changes to 'HDD Recovery' very quickly then continues on to windows mem test screen.
So at the moment im a bit stuck, I tried removing power and battery over night but that didnt help either.

Any suggestions how to get this working again?

Message was edited by: ma_anse

Answer:Satellite PRO C660-1LR Boot problem

Hi

You mean you cannot access the BIOS?
To access the BIOS you have to press F2 immediately after the power button has been pressed. You can press F2 several times in the row to ensure that this has functioned.

>Ive tried booting off a CD but when i hold down '0' and press F12 when prompted nothing happens, i just return to the windows mem test screen.

In order to boot from Recovery disk just press F12 (don?t press 0 button). This should enable the boot menu on the screen. Then you could choose the CD/DVD drive as booting source?

But all this sounds a little bit like a hardware problem; I think about memory or HDD issue? so maybe these both parts should be checked too.

There is a nice tool called Drive Fitness Test which allows you to test the HDD for some errors?

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Decided to upgrade my dud lappy to 4gb and bought 2 x Legend 2gb L256483J-16 chip (2 x 2gb DDR3-1333) and she wont get past bios.

Put the dirty old standard 2gb Samsung PC3-10600S-09-10-222 back in and works fine. Then put 1 Legend 2gb in and it works and reads 4gb memory.

Why won't it work with the 2 Legend sticks ???

Answer:Satellite C660/03C does not boot up after RAM upgrade

>Why won't it work with the 2 Legend sticks ???
I?m afraid there is some compatibility problem. To avoid such issues use recommended, compatible and tested memory modules.

My advice for you is usage of Kingston modules. The right one you can find HERE .

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Hi guys,

after a few solid days of frustration here I am.

I'm working on a friends Satellite C660-2EL
It was stuck in the endless Win 7 boot loop and would not be recovered by any means.

So I decided a format was the way to go.
After the format using partition magic everything was going smoothly.
I reinstalled Win 7 and the setup was also going fine. Once the setup was completed and it did a restart I decided to pop into the BIOS and amend the boot order as I had set it to CD drive first. So after changing the settings then saving and exiting the damn thing refuses to boot at all now, not from CD HD or anything else.

The toshiba screen flashes up but when I hit F2 now it just freezes saying entering setup.
When I try to hit F12 the screen goes back to the blinking curser.
If I press nothing I get the blank screen with the curser.

I saw a video on you tube for resetting the CMOS, I've tried this with no luck.

Any ideas guys?

Answer:Satellite C660-2EL wont boot

Hi

You mean you got an blinking cursor in the left upper corner and the unit does not boot from CD nor from HDD?
The blinking cursor is mostly a sign of HDD malfunction.

I recommend checking the HDD using an tool (freeware) called Drive Fitness Test.
This tool creates an bootable disk which scans the HDD for malfunctions.

If the HDD is fault, so you need to replace it?

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So when you attempt to boot the laptop, you're met with the same plain black screen, and a flashing grey underscore - after which you may get a glimpse of the normal Toshiba boot screen.
This is only a glimpse, however, and the laptop quickly flicks back to the black screen then to the boot menu.
There had been a screen about boot failure but not in recent attempt at reboots. It's just gone straight to the boot menu.
Before this happened, my laptop was functioning relatively normally, barring that it was freezing up - the reason I switched it off in the first place. When I tried to reboot, all of this happened.

The HDD/SSD is suddenly missing too? (where there had been something there before and I'd tried to boot it from that and the CD/DVD (TSSTcorp CDDVDW TS-L633C) is still there though I can't get the laptop to boot from this either.

Basically, I'm stumped. My technical abilities don't really extend beyond basic system restores and I've no idea what's happening.

Answer:Boot Failure - Satellite C660

Not too long after posting this, laptop began to boot, though still isn't working.

Now stuck in a loop.
Two option given are "Start windows normally" and, the suggested option "Launch Windows repair"

However, this leads to it being effectively stuck on a plain screen, with seemingly little "repair" activity going on. Starting windows normally makes the laptop crash, and sends it back to the original menu.

I've attempted to restart this is safe mode, however, this lead to the laptop briefly flashing the blue screen of death, then reverting back to the launch menu.

Any suggestions would be greatly appreciated.

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Hi, I seem to be getting mixed messages from Toshiba about the availability of Recovery disks for my laptop. Are there any UK readers of this message board that would either sell me a spare copy they have that they no longer need or, do a copy for me of their recovery CD (and ideally the tools & utility CD) for this laptop? I would pay of course.

Answer:Satellite Pro 4340: Need Recovery Disks

Hi

The fact is that you will get all Toshiba CD from the service partner in your country.
You can order the Recovery CD and all another CDs.
I'm sure it's not very expensive.

Check this link:
http://www.csd.toshiba.com/cgi-bin/tais/su/su_gaspLocator.jsp?pf=true
There you will find the ASP in your country.

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I have lost the recovery disk for my Satellite A210, is it possible to get replacements? Thanks

Answer:Need XP recovery disks for Satellite A210

Hello

Visit Toshiba page under https://backupmedia.toshiba.eu/landing.aspx
There you can order recovery discs. I don't know if you can order recovery for your Satellite A210 but you can check it anyway.

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I have a Toshiba Satellite C50-A-19T laptop with OS windows 8.1

Recently my laptop had booting problems so i contacted toshiba support and they told me to get recovery disk from backupmedia.toshiba.eu and i ordered the disk and it arrived today#

When i enter the recovery disk and boot from the disk drive (ODD) it brings the windows logo then after a minute it goes to a blank screen and i waited and after a while it was still a blank screen
I had already went into the BIOS to change the settings to boot from the CD but even after that the same problem persists

Please help

Answer:Satellite C50-A-19T - recovery disks not working

Hi

Go to BIOS and disable the option called: secure boot
Now you should be able to boot from the ODD.

By the way: please check if the HDD is listed on the first BIOS page (name, size, etc?)
In case the HDD details are not visible, the HDD isn?t recognized by BIOS? this could be related to HDD malfunction.

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Hi
I have a Toshiba Satellite A300- 1EG.

I created 2 recovey disks as required in the "Toshiba Recovey Disk Creator". I created the first one (Disk 1) 2 weeks ago and the second one (Disk 2) today because I didn't have 2 DVDs in hand.

My first question is does it matter if I have left a period of time between the two creations will if affect the recovery if I ever need to use them?

My second question is do both recovery disks just recover the operating system eg: Windows Vista or do they recover everything that was saved on Local Disk C at the time they were created?

My final question is if it happens my operating system dies, do I just power on the laptop and put in recovey disk 1 and then 2, (if that is not how I do it can someone please tell me how to?)

Regards

Answer:Satellite A300-1EG - Why do I need 2 recovery disks?

Hello

When you use ?Toshiba Recovery Disc Creator? you can see there option for using different empty medias. On some notebook the image can be burned on one empty DVD and on some models you need two of them. It depends on recovery image.

For my Satellite A300 I used two DVD-R medias. I have created recovery images for several notebooks and it is not known to me you have interrupt recovery creation and continue it later. When the first media is finished you must put second empty media and burning procedure will continue automatically. As far as I know there is NO option for disc 2 creation only. Please be careful about that.

I recommend you to obtain two empty DVD-R medias and create recovery DVDs at once.

When you use recovery DVD the whole HDD will be deleted, not just partition C. that means all data saved on HDD will be deleted. If your notebook has two HDD the recovery procedure will affect HDD1 only. Be careful about that and before you start recovery procedure back up all your important data.

Final answer to final question ;) ? when you want to install OS again using recovery media do follow:
Power your notebook ON and press F12 to enter boot options
Put recovery media 1 into optical disc drive
In boot options choose CD/DVD drive and press ENTER
Follow the menu on the screen

Of course, start with DVD1 and when asked insert second DVD.

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Hi

We have a Satellite Pro L10-135: Intel with Windows XP.

The laptop is a few years old and is full of spyware, my partner has also accidently deleted some program files. I have removed all personal files and would like to completely reformat the unit to factory condition.

But she has lost the recovery CDs. I have tried to get them from Toshiba, but when I enter the serial number it says that its too old and the disc is unavailable. I've also tried to find the Toshiba Recovery Disk Creator, but on the start menu, it is nowhere to be found instead it says Start>All Programmes>Toshiba>Networking or Start>All Programmes>Toshiba>Utilities.

I need the process to be idiot-proof as I am not too confident with computers, so I would like to get a genuine Toshiba restoration, rather than attemting to download individual drivers, etc.

Does anyone know where I could buy or download the disc in the UK?

Many thanks.

Answer:Satellite Pro L10-135 no recovery disks, need to restore

It is always problematic with old notebook models but what you can try is to contact nearest authorized Toshiba service provider in your country and ask for help.
Maybe they have somewhere archived old recovery discs and can help you with this.

One more thing: very often I saw that people offer recovery discs on eBay.
Check it out. Maybe you will be lucky and find recovery disc for your notebook model there.

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Does anyone know where I can download or order the recovery disks for my M70, the place i took it to get it fixed said it cant be fixed without them.

Answer:Satellite M70: Where to order the Recovery Disks?

Hello Luke

Is your M70 not delivered with recovery DVD? As far as I know it is definitely delivered with recovery DVD and please asks your local dealer about that.

The recovery image can not be downloaded just ordered by Authorized Toshiba service partner in your country.

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Ok my first problem with my laptop was that I had about 5 Trojan viruses which passed through my antivirus some how =/

But now cause I rang up Toshiba line they said use recovery disks. I did not do the recovery disks because the disks would not go had to update firmware -.- did nott do that but he said ok press F8 on start up.

I did that HDD Recovery but it got stuck at 31 % and restarts. I load it up and it says BOOTMGR is missing press cntrl + alt + del to restart. I do that comes straight back to the same screen. I do it like 50 times nothing I can do.

I have searched the internet for the recovery disks download no help. I rang them up they said they cant system recover it -.- no idea what to do Any ideas?

Answer:Satellite L300D-13S - Need recovery disks

Hi!

I agree with the Toshiba hotline, you should use the recovery disk for this problem.

You can not download the recovery disks in the internet but you can buy a new one. Here is the link:
https://backupmedia.toshiba.eu

Bye

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My Satellite laptop C660-2EV running Windows 7, for no apparent reason crashed to the blue screen of death, after which it would not reboot.

I have attempted to reboot in safe mode using the function keys but it gets as far as loading: windows\system32\drivers/classpnp.sys and then just sits there. From the various Internet posts it would appear that there is no definitive answer to this problem. Recommendation is to reload using recovery disks or the hidden image.

I cannot access the user manual as it is on the laptop so i have referenced the various posts on the internet. I had created repair and recovery disks when i purchased the laptop and so following various posts I booted my system with the repair disk and the process started.

Unfortunately the screens that appeared were different than those in the posts and as I do not have access to a user manual, I do not know if I am following the correct procedure.

Can anybody provide me with a PDF user manual for a C660-2EV laptop ?

Alternatively can anybody advise me how to reload Windows 7 ?

Thank you in anticipation.

Answer:Satellite C660-2EV crashed with BSOD and does not boot

User?s manuals document can be downloaded from http://www.toshiba.eu/innovation/download_manuals.jsp
Anyway, if you have created recovery discs please start your notebook and press f12 to enter boot menu. When boot menu is shown on the screen put recovery disc 1 into optical disc drive and choose CD/DVD device as bootable device and press ENTER.

Installation should start. What you must do is just to follow menu on the screen. It must be similar as sown on http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm

If you have more questions or if you need some assistance let us know.

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I have a Satellite C660 - PSC0AQ-03C019 + 1B194392K

For the last year the notebook has been running fine however in the last 2 months it has had a boot issue. The first attempted boot of the day, it will not boot, it powers on gets past the boot screens past the blinking cursor top left then stalls with a blank screen (not cursor just a faint glow).

Pressing and holding the power button turning it off and then turning on again the computer will start. sometimes (not always ) it will ask to boot normally or repair.

The notebook works perfectly in use not errors not crashes. Restarting the notebook works as expected shutting down and powering on after 5 mins works fine.

If the notebook is left off for an hour it or more it will not boot the same as above. powering off and powering on the system will boot but with start normally question.

There are no errors shown in system logs

I have performed a full system reinstall from HDD recovery.
I have performed a full system reinstall from DVD recovery.
I have performed a full system reinstall from DVD on to a brand new hard drive recovery.
I have replaced the ram

I have attempted to update the bios but get an error
Bios version above 200
Battery capacity more than 10%
AC is attached

Answer:Satellite C660 fails to boot first time

Hello

Your problem description is, for me, pretty confusing and I cannot understand your problem.
Can your notebook load and start preinstalled operating system or not?

Enter BIOS and set it to default settings. After doing this start your notebook again and describe what happen exactly.

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For the past month my Satellite C660 intermittently refuses to boot. Frequency of failure appears to be increasing.

The drive light comes on, the fan runs for 5 seconds (sometimes 15seconds with a speed increase at the end) and then the machine shuts down.

No bios display.
This happens with battery only, PSU only or both connected. With HDD in or out, with or without ram.

Bios has been reset and updated and the bios battery replaced.
No loose connections internally.

PSU produces 19.3V DC.
No obvious pattern as to when it will boot, but when it does W7 runs fine.

Would be grateful for any input.

Answer:Satellite C660 - Intermittent boot failure

> This happens with battery only, PSU only or both connected. With HDD in or out, with or without ram.
On this virtual way it is not easy to say for sure where the problem is but it must be something with the mainboard. One thing would be interesting: when OS starts properly can you use it unlimited time or is simply cuts off after some time?

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Satellite C660. I can only boot with battery disconnected and charger connected.

Answer:Satellite C660 will not boot when battery connected

Since when you have noticed this problem?
Is battery that you use still original one that you got with your machine?

When Windows is fully loaded and you put battery additionally is battery recognized properly?
What happen when you disconnect AC power supply?

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I am unable to get into boot menu for my laptop.i pressed esc f1 f2 f10 f12 keys.but im unable to got to boot menu

Answer:How to enter boot menu on Satellite C660-20C?

Can you please tell us which operating system do you use?
Does preinstalled OS starts properly?

Is maybe option for ?Fast boot? enabled?

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My Sat Pro A10 operated happily running a dual boot system (XP and Mandriva) before failing to start one day.
I successfully used the Toshiba recovery disks and all was OK for a year or so before the same fault recurred.

Now recovery disk Nr.1does not restores the system and the laptop switches off after appearing to function normally for about 20 seconds.

Restoring the MBR and reformatting using a Win 98 recovery floppy failed to solve the problem.

Does anyone have any ideas please?

Answer:Satellite Pro A10 recovery disks fail to reinstall Win XP

What exactly happens when Disc 1 fails? Read error?

Is the Disc scratched or dirty? You may need to order a replacement disc from Toshiba

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I recently bought a new notebook from Toshiba, the Satellite P300. It has Vista installed out of the box but there is no recovery media included with the package. I'm worried that if something might go wrong in the future, I won't be able to repair my operating system.

Two questions:
1) Is it normal that there is no recovery disc included with the Satellite P300? In other words, other customers who have bought the same laptop don't have this either. Or is this an exception and a mistake of my local vendor. In the manual on the 'included in this package' list there is no mention of a recovery disc included with the package.

2) Can I get a recovery disk from Toshiba if something goes wrong?

Answer:No recovery disks included with my Satellite P300

Hi

> Is it normal that there is no recovery disc included with the Satellite P300?
Yes, because the notebook was equipped with the HDD recovery option which allows you to recover the notebook from the HDD.

> Can I get a recovery disk from Toshiba if something goes wrong?
There is preinstalled Toshiba Recovery disk creator software.
This software creates a Toshiba recovery DVD. I think this info was published in the user manual which should be preinstalled on your notebook.

So I would strongly recommend reading the user manual and to create such recovery DVD before you would change anything on the notebook.

Cheers mate

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I'm upgrading the hard drive of my *toshiba a300-1mz*, but I'd be sure that I can use the *recovery disks* maked at the first boots for the s.o. (vista)

I expect your support...
thank you very much...

Answer:Satellite A300-1mz Can I use the recovery disks after a HDD upgrade?

Hi

Yes, you can do this!
If the HDD has been recognized by BIOS then you should boot from Toshiba recovery disk in order to reinstall the OS which was preinstalled by Toshiba.

Greets

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I have a Toshiba Satellite L350 which I bought some years ago

Originally it was a vista home premium laptop and I opted for the Toshiba windows 7 upgrade and its been pretty much trouble free .

However recently something went a bit weird and things just were not working well (it would not always log you out and never seemed to shutdown correctly) and various other applications did not run correctly.

After a few uninstalls ,reinstalls, scans and Microsoft patches did nothing I decided to take the plunge and use the recovery disk.

I had bought one from Toshiba when I got the machine originally and had made one myself before the upgrade to windows 7 and one again after.
I still have the windows 7 upgrade dvds so I can apply them after if I had to start back on vista again.

The only other big change has been a RAM upgrade to 4gb - I still have the original RAM if I need it but before all this there were no hardware issues reported and chkdsk was fine also.
So to me it was the o/s that was the problem.

I have now tried all the recovery disks and they all have the same problem reporting that imagex cannot uncompress the second file image as it is corrupt at block 90 ? I don?t have this actual message to hand
but can update later.


I can?t see that I?m doing anything wrong as all i do is put the dvd in the drive and restart the laptop with F12 to boot off the recovery DVD and follow the on screen commands.
Have you any reports of such of this p... Read more

Answer:Recovery disks not working for Satellite L350

Thats very strange that al recovery discs show the same error message. As far as I know when you start recovery image installation the HDD will be formatted, new partitions created, recovery image copied on second HDD partition and as last step is recovery image installation.
>I had bought one from Toshiba when I got the machine originally and had made one myself before the upgrade to windows 7...
Have you tested both of them in the past?

Generally speaking all you do is right. In my opinion the problem can be recovery image itself or maybe HDD has some failure on certain sectors.
If you can obtain second HDD somewhere exchange it, set BIOS to default settings and test recovery installation again.

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Have an Satellite Pro A300-28V laptop with Vista 32 Business. After a recovery from HDD Recovery partition I decided to use the function Complete PC system backup to make an image for future recovery with all my present settings. Too annoying to reset to factory default (Thunderbird 3.0 Mail, Open Office, and some other small applications previously running with no problems for years on another desktop computer).

The system needs 5 to 9 DVD's and it writes the first DVD. Takes roughly 30 minutes. Then, during verification of that disc it hangs. Verification bar stops at about 30% complete.
Anyone with that experience? Does not the Business "Complete PC image" work well on a OEM installation of Vista?
Or is it maybe the DVD driver who needs an update? I do not use a 3rd party burning software.

/Sweden

Answer:Satellite Pro A300-28V - Can't create own recovery disks

Hi

Which program you are using to create your own recovery disks? For example I mean Acronis, Norton Ghost, etc.

In your case I would try it with another burning program like CD Burner XP or Nero.
Furthermore you could try to remove the upper and lower filters in Windows registry, maybe it will work.

Last but not least on the Toshiba website you can check if there is a firmware update for your CD/DVD drive.

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I have a Toshiba Satellite Pro A300 2CW. I bought it with Software Windows XP (included in a CD), which worked perfectly for years. I have reinstalled it several times during this years, but now the CD has deteriorated and it doesn't work anymore.

Originally the machine had WIndows Vista installed with DVD recovery creation option and a HDD recovery option, but I think this is not possible for Windows XP.

Do I have any options?Where could I buy the original Windows XP CD?

Thank you

Answer:Satellite Pro A300-2CW - Need Recovery disks with Windows XP

Hi

You can try to order it on https://backupmedia.toshiba.eu/landing.aspx
Other way you can install own WXP version. All WXP drivers, tools ad utilities can be downloaded from Toshiba download page http://www.toshiba.eu/innovation/download_drivers_bios.jsp

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Does anyone know where (or if ) i can download the installation / Recovery CD's for the Toshiba Satellite Pro A200.

Cheers,

Answer:Satellite Pro A200 Where to download the Recovery Disks

The recovery CD cannot be downloaded!!!!
You have to order it from the ASP in your country if you have damage or lose it!!!!

But I really don?t understand why you ask this!!! Such questions are answered many times!!!! Check firstly the existing threads before you will ask something!!!


regards

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Dear All

I wish to find out how many recovery disks my L300-1AQ (Model No PSLB8E) laptop requires.

I have a disk that I made when I bought the computer but I cannot start using it untill I make sure that only one disk is required (if more than one disk is required and I start the recovery process I believe I will render the computer unusable). I know that recent Toshibas come with multiple DVDs so it's definitely worth my checking before I do anything.

Oh and the recovery partition is gone due to an "aggressive" installation of linux, so that's not an option for us (it's new user is a windows user).

I cannot find this information on the internet or in the manual so I would be grateful if anyone out there has this information.

Best wishes to all

Answer:Satellite L300-1AQ - How many recovery disks required?

Hi DiodePrridge51b,

If Toshiba recovery disk creator required 1 disk only, you need only 1 recovery disk to restore factory settings.

It?s always depending on the notebook model and OS how much disks you need but if only 1 disk was required it?s enough and you start recovery installation. :)

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Hi together,

I got a big problem. Win 7 Home Premium 64 BIT crashed on my satellite L550D-13V.

I tried to repair but it doesn't work. So I decided to recover via HDD Utility.
Everything seems to be okay but in the end the tool said that errors occured. I tried to recover again but the process aborted with bluescreen "PAGE_FAULT_IN_NONPAGED_AREA" this time.

After reboot system told me that no bootmgr is available. I tried to boot by using recovery disk but it also seems to be faulty because the system cannot not boot from the disks.

And there's my problem. I am unable to boot / recover now. Volume D seems to be okay - the HDD utility files are still available but I cannot create new recovery disks and it is not possible to boot into HDD utility tool.

Do you have any ideas?

Many thanks in advance and regards
Danny

Answer:Satellite L550D-13V - How to recover without recovery disks?

Hi

The story is strange?
I?m wondering why you are not able to boot from the Recovery disk?
Did you use the created recovery disk in the past or did you try this disk for the first time?

However, regarding the error message: PAGE_FAULT_IN_NONPAGED_AREA
I googled for that and it seems that this could be related to memory fault.
Possibly one of the modules malfunctions.

Of course this is just an personal opinion?

If an HDD folder is available on your HDD, then there is a small chance to get the HDD recovery to work. Here a interesting thread:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=40790

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The computer has a black screen with cursor in the middle not able to move. I have opted to do recovery disk but it is not doing anything still black screen with cursor in the middle of screen. I have backed up computer ages ago not worried about wiping it all off just want to restore to factory settings.
 

Answer:recovery disks for toshiba satellite a500

I have similar problem I got mine to boot from cd by removing hd.
didnt do much good didnt have anywhere to install so I tried repair computer
and put hd back in no good wont recognise hd can use cmg line that way though
hope someone has an answer
 

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I have read up on this status code & the best advice was from Microsoft site saying that system restore could help. But that was stupid assistance as i cannot load up my system as I cannot complete start up repair because after clicking on it windows bar for loading up files does not end up being completed!

Instead i end up back at the Windows boot manager to try the repair that i have attempted 3 times.

Is there anything else i can do without paying out money for parts.

Thanks, mike

Answer:Satellite Pro C660-2JN cannot boot Windows - status: 0xc00000e9

Could you provide some essential information?
What notebook model do you have exactly and what Windows OS do you use?
Did you create recovery disks in the past?

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My Laptop is a saterlite c660-c66od Running windows Server 2008 32BIT with 3gb ram and it started going slow and then the whole system crashed i rebooted it and then it would not load up saying my hard driver failed to boot i then booted it up in linux Ubuntu on a live disk and was able to acsess my Files then i rebooted thinking the hard drive would boot and it still failed. i have tried booting it up again in linux but it wont work

I have Lodes of confidential Documents that are not stored anywhere else and i really need to gain acsess to it is there a way i can recover or fix my HDD or am i going to lose so much data my company is going to crash amd burn

Answer:Satellite C660 - My Hard Drive failis to boot up

Hi

In most cases the data is lost if the HDD is faulty and you did not create any backups.
But I found also nice offer from Toshiba here:
http://eu.computers.toshiba-europe.com/innovation/services/home

Here choose Data Recovery.
You can purchase different Data Recovery Service for Hard Disk Drives. Such services is good for the future. Now you could ask Toshiba hotline for other date recovery services but of course you will have to pay for such data recovery.

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Satalillite C660

I cannot boot onto windows 7.
I get a blank screen and curser not matter what, I have no recovery disc.

I have tried F8 and to repair, but again, it just goes to the blank screen.

Any ideas?

Answer:Re: Can't boot Satellite C660 - black screen and cursor

Hi,

since when do you have the problem?
did you have any problems before?
Did you change anything in the system?


Do you can try to disconnect all removable devices to check if one of these components is causing the problem

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hello guys can anyone help me please .

after windows boot manager failed , i tried to build the bcd boot again , i tried everything but didnt work , and then i got a different bootable USB i format , but i noticed all drivers were gone , i hv downloaded drivers again but since then this laptop become a disaster keep crushing , stucking at startup(welcome page) sometimes a blue screen blink in split sec and r keep restarting ,

i wanted it back as it was before format , i have toshiba hdd recovery on hard drive D but dont know how to use ,

i copied on a usb flash drive but cant boot from it , please help

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