Computer Support Forum

Keyboard and touchpad don't work on Satellite C870-13E

Question: Keyboard and touchpad don't work on Satellite C870-13E

I own a sattelite C870-13E computer since august.

Yesterday for no apparent reason, my touchpad stopped working. (no, I didn't turn it off)
Not really bothered by it, i kept working on my computer for several hours.
It then occurred to me it might be a little bug, so I decided to restart my computer.

When it turned back on, not only my touchpad didn't work, now nothing on my keyboard responded, not a single key. I updated drivers, bios, ran a virus scan, rolled back my computer to a few days earlier, nothing helped.

The strange thing is that the keyboard still responds when i hold the 0, F1 or F8 keys, as well as enter and arrow keys to get in the menus before windows starts up.

Using those, i used the toshiba recovery to set the computer back to factory settings.
Despite all that, keyboard and touchpad are still out.
I really don't understand, since it works during startup it can't be actual materialistic damage!

Now i'm getting frustrated cause i have no more solutions and typing with on-screen keyboard is really slow! =p

Any help?

Relevance 100%
Preferred Solution: Keyboard and touchpad don't work on Satellite C870-13E

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Answer: Keyboard and touchpad don't work on Satellite C870-13E

Hi

I think it?s a hardware malfunction because you already tried the system recovery and the keyboard does not work even if using factory settings.

But it would be interesting to know if the USB external keyboard would functions. Can you test this? In my opinion if the external keyboard would works properly, then this would mean that your internal keyboard is faulty and needs to be replaced.
I?m wondering if the touchpad fault is related to the internal keyboard malfunction.

However, I think the warranty should be still valid if you purchased this unit in August. So get in contact with service and the guys should fix it free of charge!

4 more replies
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I have a Satellite C870-155 (PSC8AE) and am having trouble with the Touchpad.

The buttons work, but the pointer/trackpad does not.

The laptop needed a hard drive replacement, and I do not have any recovery media. I am running a fresh vanilla Windows 7 install (Home Premium, 64-bit).

I have installed all drivers I can find (Including the touchpad).

I have tried pressing F5/Fn+F5, but that doesn't change anyuthing as far as I can see.

I'm running the latest BIOS I can find (6.60).

Any suggestions?

Answer:Satellite C870-155 - Touchpad is not working

baconroll did you try the system tray touchpad icon properties where you have to enable the touchpad

3 more replies
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On my laptop Satellite L20 not working keyboard and touchpad, but keyboard work in BIOS, USB-ports also not working (USB mouse).

Can i get update file for BIOS(traditional updating from boot CD, not OS!)

Sorry for my bad English.

Answer:Satellite L20 keyboard & touchpad not working but keyboard work in BIOS

If the traditional BIOS update is not available on the download page the only way to get it is to contact nearest authorized service provider. They have all versions.

But this keyboard and mouse issue is really strange. can you use it if you start operating system in ?safe mode??

1 more replies
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Hello

I bought a Toshiba Satellite A80-154

The Keyboard doesn?t work.
I see the light but no key worked. The same with the touchpad.
I can?t go into the Bios.

When I plug a USB mice and keyboard in works fine.
I search for a new one in Ebay. The cheapest offer 24$+6$!

I see in the Windows system the keyboard and touchpad with a !
I don?t know what the problem is but it is not a Windows prob.
it doesn?t work either in Bios.


Thank you for Help

Answer:Satellite A80-154 - Keyboard and Touchpad don't work

Hi

It looks like a hardware problem.
If the warranty is valid you could contact the ASP in your country for a hardware check.

If the warranty is not valid you could firstly check if the keyboard cable was connected to the motherboard properly.
If it?s connected properly then a keyboard malfunction is possible and it would be advisable to check if a replacement would help to solve this issue.

The compatible parts can be ordered also from the ASP in your country.

1 more replies
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I have problem with keyboard and touchpad. Laptop is Satellite A300-1G5

I have Vista home premium and when I power computer on, I must put password in user box then my keyboard and touchpad don't work.

In Bios my keyboard working but when Vista starts it does not.

How I solve this problem?

Thanks!

Answer:Satellite A300-1G5: Keyboard and touchpad do not work

Hi

First of all please check the device status in the device manager.
Please check if the keyboard and touchpad are listed correctly without any yellow exclamation marks.

But you should try to reinstall the drivers again even though the keyboard and the touchpad were recognized properly.
In this case I would recommend removing the keyboard and the touchpad from the device manager and then you should reboot the notebook once again.

After Vista has rebooted the both devices should be recognized again and should work.

Please check this!

3 more replies
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This is the second time this has happened to me
However last time a system restore fixed the problem, this time system restore didnt work.

I can use my keyboard on startup and in safe mode but that is all.
I am currently using a USB keyboard and mouse.

I have tried almost all of the suggestions with no joy. please help.

Answer:Keyboard and Touchpad wont work on Satellite L

Hi

There are no many options which could solve this problem.
It can be a hardware problem or software related issue.

Can you use the internal keyboard within the BIOS?
Check this.
If this would not be possible, I assume the hardware is faulty.

Additionally I recommend testing the keyboard and touchpad using the factory settings.
Recover the notebook and check if the keyboard would functions?. Otherwise you will need an helps from an notebook technician in order to replace the keyboard and touchpad

1 more replies
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Hi,

this laptop Satellite L300D is not even a year old and it is giving me a heck of a lot of issues.

About 3 times a week the touchpad will just stop working (after going around crazy & clicking stuff on its own)
When I plug in a mouse it works.

Today the keyboard gave up, after a re-boot it will allow me to type in my password but after that its dead.

Please help.

Answer:Satellite L300D touchpad and keyboard wont work at all

Did you install mouse drivers for your external mouse? Sometimes they can cause problems with the internal touchpad.

Otherwise you should send the laptop to an Authorized Service Partner to get it repaired under warranty.

6 more replies
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Hi,

My daughter's Toshiba Satellite Pro A100 has developed a couple of faults.

Firstly, the keyboard displays random characters such as a stuck key would. eg, if in Google or Wordpad the system will at random type a single character over and over again even when no key is pressed. Occasionally it will also open windows or programs as if the 'enter' key has been pressed, or cycle through desktop icons.

Secondly, the touchpad is non-responsive and cursor operation isn't possible from the touchpad or buttons. I don't know if the two are related.

She assures me she hasn't spilled anything on the laptop, so any help would be appreciated to rectify these faults.

Thanks,
Brian

Answer:Satellite A100 - Keyboard and Touchpad don't work properly

Hi

Can you notice the same issue with external input devices?

If not it?s time for an authorized service provider. I think the keyboard and touchpad must be replaced and the technicians can help you.

On the Toshiba website you can find a list of authorized service provider.

Good luck! :)

1 more replies
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Hello everyone!
I have just bought new Satellite Pro L850 with windows 7 64bit on recovery partition.
I have a big problem cause internal keybord doesn't work under the windows. Under the bios i can do everything i want. But from windows first configuration ( i cant even set computer name and user name) , keyboard doesnt work. I have clean windows version ( with toschiba programs - recovery partition).

It seems that is not a hardware problem cause under the bios keybord working.

Extra i have update the bios to newest version 6.50, but didnt notice any change.

Please help me with this issue, cause i dont have any more idea what to do now.

Good day and w8 for answers

pcz

ps. external keybord on usb working!

Message was edited by: pcz

Answer:Satellite Pro L850 - keyboard/ touchpad doesnt work

The whole story sounds unbelievable. Brand new notebook and keyboard is not working???
Install recovery image again and check if the situation is the same. If the problem persists contact your local dealer, explain the situation and ask for exchange.

4 more replies
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Hi everyone.

I was hoping someone could help me with a problem I'm having with my Satellite 5200-802. The Keyboard will not work evn though it shows in device manager and report it as working fine. I have updated the BIOS and tried a lot of other basic stuff so any suggestions would be greatly appreciated.

It may be worth mentioning that I also cannot get my touchpad driver to register.

Many thanks.

Answer:Satellite 5200-802: Keyboard and touchpad dont work

Hi

Do you get an error message or do you have any bed signs on the screen?
Can you use the keyboard to access the BIOS?
If yes then the keyboard was recognized and works!

If you cannot use the keyboard running OS then I would recommend to delete the keyboard device from the device manager and to restart the notebook.
After new OS reboot the keyboard should be recognized again.

But I think that you will be not able to access the BIOS.
Due to the fact that the touchpad does not work too, I presume the hardware is faulty or there is no connection to the motherboard. Maybe a lose cable?

Maybe you should check this. But note; if you have no experience contact the notebook technicians. Bye

1 more replies
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Can my Toshiba Model Satellite Pro C870-1E2 laptop work on the 5Ghz band with Windows 7 Pro 64 bit.Tried posing this question to Toshiba but there appears to be a technical hitch there so unable to forward my question to them.

Answer:Can Satellite Pro C870 work on 5Ghz band?

Hi

The Wlan frequency depends on the WLan card.
I think the notebook was equipped with the Realtek RTL8723AE WLan card which supports the 802.11 B / G / N standard

5Ghz is available only using 802.11 A or N

802.11 N standard operates at 2.4Ghz and 5Ghz but 5Ghz would be available ONLY if the WLan card would support additional 802.11 A standard; i.e 802.11 A / N.

But Realtek RTL8723AE doesn?t support 802.11 A and therefore the 5Ghz are not possible for this WLan module.

Here is an similar thread about the same theme:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=64003

1 more replies
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I have a satallie C 870 withwindows 10, but now my hdd is almost crashed and i want to replace it with a ssd card, i bought a toshiba ssd and have create a startup usb with the windows 10 media creator tool, unfortanly i cant startup with this usb, i ave tried all options in bios like UEFI and CMS but still it say no bootable media, what must i do?

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i have a problem with my laptop, the touchpad and the keyboard doesn't work.
Any one can help me what's the possible cause?

thanks in advance.

Answer:Satellite W30T-A378 - touchpad and the keyboard doesn't work

Hi

I assume that you checked if the tablet has been connected properly to the keyboard docking.

Did you try to disconnect and connect the docking again?
Note: there is a release latch on the left which you have to move and hold in order to remove the tablet.

Maybe there is some connection problem.

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Hello Everyone,

My problem started after updating windows 8.1 to windows 10, of course!
First the touchpad just stopped working, for no reason.

My solution was to uninstall the drive and restart the laptop. And from time to time I had to do this proceed. Two weeks ago windows updated, and the touchpad issue's gone. . Unfortunately, another one appeared.

The feature "mousekey", which is turn it on at ease access to use the numeric keys to use them as a mouse, It's turning itself on. And doesn't matter how many times I turn it off, few seconds and it's on again.

I've tried uninstalling the drive, which after windows the last updating was "ELAN".

Then I replaced by the Toshiba drivers, which is "Synaptic", and uninstalled the drives ,the problem is the same. Because of that, I can't use my numeric key, which is annoying!! If anyone can come up with something I will be grateful.

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Good morning everyone, I have this problem where you find the following problem, in Bios the keyboard and mouse work normally, when windows the two stop updating and need to put external. I have already reinstalled the system and all available website drivers are available. (Tap Display normal working).

Answer:Keyboard and touchpad do not work

@rodvice

 

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Thank you for your understanding.

1 more replies
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Hello, I wanted to play Minecraft on my Yoga 900 but when you are using the keyboard the touchpad is non responsive. Does anyone have a fix? I have installed the latest drivers and BIOS already. Thanks













Solved!

Go to Solution.

Answer:When using keyboard Touchpad does not work.

Hi pieceofchum , 
 
 
Welcome to the Community Forums.
 
You may be able to fix this by minimizing the Palm Checker of the mouse settings .
 
The path would be : 
Control Panel  > Mouse > Device Settings > Settings > Pointing > sensitivity > Palm Check > Lowest 
Click on link for the visual guide.
 
Hope this helped you .
 
 
 
Regards,
 

3 more replies
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Hey, community!I was just wondering if anyone knew why my computer doesn't let me use my keyboard and touchpad at the same time. I mostly encounter this problem with gaming, using the WASD/<^>v keys. Is there some way to fix this?Thanks!Milo

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I already have the issue that when I put my E5570 to sleep and wake it up again that the keyboard and touchpad do not work. So I have disable the sleep options in the BIOS.
Now I run into different issues.Yesterday I booted the laptop and it hang on the DELL logo, After a while it stated that my EFI file would not be correct. Force reboot and it booted straight to Windows.
What's more annoying is the fact that the laptop boot, the DELL logo is shown and then the screens go's black, as if it's not connected. SO it looks like it hangs.BUT an external monitor through HDMI does work and show the windows logon.The keyboard and touchpad also do not work.External mouse and keyboard do work.
So pretty much I got a brick when I do not have external display/keyboard and mouse available.
When I reboot the laptop it works fine again.Am I the only one with this?Loads of issues with the laptop and wondering if I just have a faulty laptop...
Clean Windows 10 Pro install is done 5 times.Used the  DELL Command Update to install all drivers and patches.Issues keep existing...

Answer:Latitude E5570 - Black display, no resons to keyboard/touchpad - External display/keyboard/mouse do work

I have been spending a lot of hours in troubleshooting this week.
Diagnostics are 100% ok.
Reinstalled Windows 10 about 15 times.Installing drivers by hands, installing drives trhough the dell update management application.The issues keeps existing.
To sum the them up:- Cold boot (laptop is off) to Windows. Keyboard/Touchpad do not work. (Reboot and they work again)- Resume from sleep. Keyboard/Touchpad do not work. (Reboot and the work again)
After I got the laptop I installed 32Gb of RAM and an 512Gb Samsung 950Pro PCIE M.2 NVME drive.The drive should be support as Dell states on the product page and in the manual that PCIE with NVME is supported.
"Advanced features, like industry-leading M.2 SATA and M.2 PCIe/NVME solid state drives, provide data transfer speeds up to 4x faster over traditional hard drivers. "
In order to get the drive visible and running on PCIe I had to disable the sata controller in the BIOS.This way the drive is detected in Windows as an PCIe NVME capable drive.
Just to verify if the issues I went back to default with the delivered 256Gb M.2 sata drive and 8Gb RAM.To install Windows I had to turn the Sata controller back on.
Installed the drivers manually updated WIndows and tested.The issues do NOT occur.
Retested by installing the drivers using the Dell Update Application.The issues do NOT occur.
So I figured out that the SATA controller somehow is the guilty part for all the issues.I mean when enabled to ACHI or RAID the sleep and non... Read more

9 more replies
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Hi, I'm using a HP EliteBook. And recently I've been using this docking station to insert a monitor and a different keyboard to it. That worked fine until I then had to take my laptop with me and ejected it from the docking station in a hurry (while it was turned off). And now my laptop does not respond at all to neither the keyboard nor the touchpad. My wireless mouse works, so I used the screen keyboard to unlock the PC. And the question is then; how am I supposed to fix this?

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Hi, I'm using a HP EliteBook. And recently I've been using this docking station to insert a monitor and a different keyboard to it. That worked fine until I then had to take my laptop with me and ejected it from the docking station in a hurry (while it was turned off). And now my laptop does not respond at all to neither the keyboard nor the touchpad. My wireless mouse works, so I used the screen keyboard to unlock the PC. And the question is then; how am I supposed to fix this?

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I have a Dell Inspiron 1420 runing with Windows Vista.

My disc drive wasn't reading the disc, so I followed these instructions:
http://support.microsoft.com/kb/314060
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.


I deleted both the upper and lower filters, the restarted my computer. The drive ... Read more

Answer:Laptop Keyboard and Touchpad won't work :(

Run a system restore -
START | type rstrui - choose restore point prior to registry editing

Regards. . .

jcgriff2

.

6 more replies
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I just swapped a hard drive from a laptop with a busted screen to a laptop that works fine. Well, it did work fine until I activated Windows. The keyboard all of a sudden stopped working and the buttons below the touchpad won't work either.
I can't find any keyboard drivers for Windows 7 on Sony's website and the touchpad drivers didn't seem to work. A Windows update didn't work, either.

Sony Vaio VGN-NR498E
Windows 7 Enterprise 32-bit

I desperately need this laptop up and running as soon as possible.
 

Answer:Laptop Touchpad and Keyboard Don't Work

Attempting to update again didn't work.
 

3 more replies
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I haven't used my laptop in a while and when I tried to switch it on it comes up saying that the keyboard is not working and instructs me to press F1 to continue. I then did this where it allowed me to enter my first password, the one you set up in accounts/administrator which I did but......... When it has done all it's done and it's onto the home screen the keyboard and touchpad won't work????? But there's another problem...... I cannot connect to my wireless to go to the site to see if there is any software to upload because I need to enter my wireless password but due to the obvious I can't do this!!!!!! I have a wireless mouse tho which will move the cursor so I am able to do bits but wouldn't have a clue how to rectify this can someone please help!!!!!!! Thankyou Tam

Answer:Laptop touchpad /keyboard won't work

try a usb mouse & a usb keyboard to get things set up so you can get things set up.Some HELP in posting on Computing.net plus free progs and instructions Cheers

2 more replies
Relevance 61.5%

I have a Dell Inspiron 1420 runing with Windows Vista.

My disc drive wasn't reading the disc, so I followed these instructions:
http://support.microsoft.com/kb/314060
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
I deleted both the upper and lower filters, the restarted my computer. The drive worked like new, except m... Read more

Answer:Laptop Keyboard and Touchpad won't work >:(

If you need more info on my computer, just ask and tell me where I can find the information and I'll get it. ^^;

5 more replies
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Hey everyone! I just got a new Edge 15 yesterday (this is the Best Buy exclusive one, and it's more expensive of the two options available), but I'm having an issue with it that's really preventing me from enjoying using the machine, and it's incredibly frustrating! Whenever I press keys on the keyboard and go to use the touchpad together with it, the touchpad freezes/delays for a number of seconds. It makes it incredibly difficult to play any kind of casual game or just browse the web. I've spent a long time looking up solutions, but none of them have helped at all. This Lenovo uses the Alps driver and while it has palm tracking, turning it down to minimum doesn't fix the problem, neither does going through windows 8.1 and choosing the option to have no delay in the mouse/touchpad settings there. I have no idea what to do to fix this problem, if anyone could help that'd be amazing!

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Hello,
I can't use my touchpad and keyboard together to play browser or light games.
I tried searching it up but nothing help.
Any can help me
Model: L50D-C
Thanks

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I apologize in advance if this has been answered elsewhere. I have Satellite a105-s2194. The keyboard and touch pad stopped working after I edited my registry to fix my dvd burner. I've tried a usb mouse. It shows up but also doesn't work.I can't do a system restore without a working mouse or keyboard so I'm kind of stuck.
I checked the BIOS and everything is as it should be. Keyboard works in BIOS and system utilities menus.
Any suggestions would be greatly appreciated. Thank!
 

Answer:Satellite keyboard/touchpad unresponsive

BIOS provides USB support before Windows starts which is why it works in BIOS but not Windows.

I suggest the best place to start is recovering your files/folders. You can probably just skip to Step 2 for your case See How to recover your folders/files when Windows won?t boot

Then you can comfortably try fixing your computer (which might need a full reformat/reinstall)
 

10 more replies
Relevance 61.09%

on win 8.1 keyboard and pad are not functionning anymore, maybe was a auto driver update. i tried to remove battery, reinstall drivers. i am writting this with visual kb, annoying. usb works well.

what can i do ?

Answer:Satellite C70-A-119 - keyboard and touchpad out of order

Does keyboard work when you start your notebook and use F12 to enter boot menu?
Have you tried to roll back OS to earlier time using system restore option? Test it please?

2 more replies
Relevance 61.09%

Hello, after restart / coming back from 'sleep' I can use the keyboard only to press strg + alt + entf (German), login with fingerprint, and than I cannot use the keyboard nor the touchpad for 1-5 minutes. The usb-mouse works perfectly. Sometimes, I have to restart several times to make it work at all. Any help very much appreccated!  

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Relevance 61.09%

My Lenovo g50-70 will not allow me to use my keyboard the touchpad at the same time. If' i'm moving the mouse pointer and then try to type something at the same time the pointer will stop moving until i stop typing.  I've searched the dicussion boards for a solution to this problem and I have found posts that instruct me to minimize the palm tracking portion of the driver. I now have the palm tracking set to the minimum value but it has not made a difference to my problem. does anyone have another solution? 

Answer:lenovo g50-70 keyboard and touchpad won't work at the same time

Hi Dumptruck,
 
Welcome to the Forums  
 
As per the query we understood that you are facing issue with keyboard and touchpad in your Lenovo G50-70 laptop.
 
Try to uninstall the touchpad driver and restart the system and reinstall the driver and check for the issue.
 
Click here for the touchpad driver for windows 7.
 
Click here for the touchpad driver for windows 8.1.
 
Hope this helps. Do post back if the issue persists.
 
Best regards,         
                                                                            
Ashwin. S





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1 more replies
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When the keyboard is attached to my tablet the back-light comes on but none of the keys work and I'm only able to work the touch pad. In my device settings the keyboard says driver error. I tried to update the driver but it says it cant locate it. How do I fix this please? I am running Windows 10 if that has any baring on the issue. (SP3)
Thank You to any and all responses, its greatly appreciated.

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Relevance 61.09%

Ever since I've upgraded my dad's laptop to Windows 10, the keyboard and touchpad stop working randomly, and would work only after I restart the computer. (logging off, switch user, standby mode doesn't resolve it.)
There is no pattern to it. Sometimes it would be ok for a few days, sometimes it would happen again after a few hours. I mostly do internet browsing on the laptop.

When the problem occurred:
- The keyboard AND the touchpad would both stop working at the same time.
- USB mouse still works. (I do not have an external keyboard to test)
- The lights on the keys themselves (eg caps lock, wifi) would still remain on if they're activated but cannot be toggled on/off as usual.
- The device manager still showed no problems with the mouse or keyboard.

Things I've tried:
- sfc /scannow
- disabled sticky keys
- used the generic drivers for keyboard and touchpad
- reinstalled the drivers for keyboard and touchpad
- updated to the latest synaptics driver
- made a new synaptics trackpad profile
- disabled touchpad when using the USB mouse

Laptop stats:
HP Pavillion dm1-4002AU
Windows 10 Home 64bit (upgraded from Win7 and then reset to a fresh state)
AMD Radeon HD 6230 Graphics
6GB RAM
Synaptics Driver Version: 19.0.12.95 06Jul15
Synaptics PS/2 Port TouchPad
Lenovo ThinkPad PS/2 keyboard

This is very exasperating. I would appreciate some help in stopping this problem permanently, thanks.

Answer:Laptop keyboard and touchpad randomly do not work

I am having the same problem. Is there any update on this ??

1 more replies
Relevance 61.09%

Hello,I recently bought a new HP Pavilion 15-bc035nd (Windows 10) but I am running into a few issues with it. When I go into sleep mode and then wake up the laptop, using the power button, the keyboard and touchpad stops working. I am not able to enter my password. Via an external mouse and keyboard I am able to enter my password succesfully. Even after entering my password I am still not able to use my touchpad/keyboard of my laptop. Only a hard reset enables me to use the keyboard/touchpad again. I have tried various settings regarding power management but nothing seems to resolve my issue... Any suggestions?Thanks in advance,Kevin

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Hello everyone. I have one big problem. I reinstalled my 8.1 pro (legal copy, disk been fully formatted) and it was okay for few hours. Next time im starting the laptop, my keyboard and touchpad doesnt work. I plugged USB mouse and keyboard and it works just fine. I went to device manager and besides Standart PS/2 keyboard and mouse icons there was orange triangle meaning that i have problem with drivers. I searched drivers online, but unsuccsessily.. After few hours of trying to fix it, my Standart PS/2 Keyboard turned into Unknown device and now im completely lost. Adding photo of device manager, i hope someone will help me here.

Answer:8.1 pro laptop keyboard and touchpad doesnt work

Since we do not know the make and model of your laptop.
Should try the laptop manufacturer's website to see if you can find the drivers for this. Does look like there missing.

What does it tell you when you right click the ones with yellow exclamation points ?

You can right click and select update driver software, either search automatically or browse your computer, select signed driver from the list is shows you.

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Hp G60-228CA Notebook laptop

Originally came with windows vista 32-bit, so recently I upgraded to windows 8.1 32 bit

after about a month the track pad and keyboard BOTH came un-responsive, and in the device manager, it's coming up with a "COPROCESSOR" error, any ideas as to a resolution to this issue?

a

Answer:After 8.1 upgrade touchpad & Keyboard no longer work

HP & Windows 8 & Windows 8.1 - Update | HP? Official Site







Originally Posted by HP


Update your system from Windows 8 to Windows 8.1?

Please provide your PC Product Number to find out:

• If HP has tested your computer with Windows 8.1
• If there are Windows 8.1 update instructions available for your PC

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I am not able to type in my password nor get F1 or  F12 buttons to work (or Lenovo Care button), and can't get to BIOS. I can use the touchpad but that's all.  I can turn the computer off, restart, and put it in sleep. I did use the Rescue and Recovery Startup Disk I made and noted that kbdclass was running, kbdhid was stopped.  It seems like a hardware problem, but I have no way of checking the devices that I can figure out. I hooked up an external keyboard via USB and it didn't even light up.  What now?  













Solved!

Go to Solution.

Answer:Keyboard and buttons don't work, touchpad does on V100

You would almost have to try a keyboard swapto troubleshoot that problem. New or good used one.

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Hello,When I startup my E520 today, dont work internal keyboard, touchpad and trackpoint!If the notebook startup, key F1 to enter BIOS works, but on login screen Windows7 not!I try to restore BIOS settings to default, but without effect. I try to press ENTER key to enter in Boot menu, it works, but in this boot menu keyboard dont work! Note: When I plug the external USB keyboard or mouse, its working (but internal not)Please help me! Marek M.P.S. Sorry my English :-)

Answer:Internal keyboard and touchpad dont work!

hey machalik,welcome to the forums.it is strange that the internal keyboard and touchpad works at the BIOS area but not at the login screen.could you check and see if your BIOS is at version 1.22/1.09 . if it isn't, head over to http://support.lenovo.comif it is at that version, reflash your bios and see if that helps.





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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I noticed this problem while playing an onlin game. I lose touchpad functionality while i press a key on my keyboard. I attempted to fix the problem by setting the palmtracking option to minimum but it didnt fix the problem. What else can i do?

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A couple days ago, my keyboard and touchpad mouse stopped working. I thought it was a hardware issue and ordered a replacement keyboard. As for the touchpad, I'm just using a wireless mouse. I replaced the keyboard a couple days later with the new one, and when I turned on my laptop, it works again, but when I put my laptop to sleep and wake it up, I hit enter, and then it stops working. I cannot type anything until I restart my computer. I figured it has to do something with the drivers, but I'm not too sure. Here is my computer specs:

Product: HP Pavilion dv9700
Model: dv9925nr
Windows 7 home premium 64bit

I've gone to the HP website to get the drivers, but they do not support windows 7 for my computer.

Answer:Laptop keyboard does not work after sleep and touchpad

try changing the power plan, as you said when it goes to sleep, it stops working. Ty changing it to high performance.

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Hi guys, I bought a lenovo ideapad Y580 two weeks ago and I have a problem. It's not a big problem but it is kind of annoying when playing some games. When I am holding a key on the keyboard, my touchpad does not work, I can't click either.I want them to work at the same time, how do I do this? - Geertje













Solved!

Go to Solution.

Answer:Keyboard and touchpad don't work at the same time Y580

Hello Geertje, Please go to synaptics settings and set palm check  to minimum , let us know if problem persists.  Thanks  

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My mom has a Acer 5102. The touchpad and keyboard don't work on the laptop. I tried plugging in a mouse to the USB and that didn't work either. All I want to do is back up my files to an external hard drive but I can't do it without a keyboard or the touchpad. I tried doing FN + F7, and FN + F6, and even FN + F7 + ALT. I heard those key combinations work, but it didn't in my case. Also, she said at first the OS wouldn't boot for a couple days, but now it boots but the keyboard and touchpad doesn't work. Does anyone know what the problem could be?wee

Answer:ACER Keyboard and touchpad doesn't work

Try http://www.laptoprepair101.com for a good desciption on how to disassemble a laptop.Be VERY careful when disassembling. They are fragile and the connections are short.The ribbon cable under the keyboard might be the problem although the USB connections are integrated on the motherboard and with your earlier problems might point to that as the cause.

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Ever since I've upgraded my dad's laptop to Windows 10, the keyboard and touchpad stop working randomly, and would work only after I restart the computer. (logging off, switch user, standby mode doesn't resolve it.)
There is no pattern to it. Sometimes it would be ok for a few days, sometimes it would happen again after a few hours. I mostly do internet browsing on the laptop.

When the problem occurred:
- The keyboard AND the touchpad would both stop working at the same time.
- USB mouse still works. (I do not have an external keyboard to test)
- The lights on the keys themselves (eg caps lock, wifi) would still remain on if they're activated but cannot be toggled on/off as usual.
- The device manager still showed no problems with the mouse or keyboard.

Things I've tried:
- sfc /scannow
- disabled sticky keys
- used the generic drivers for keyboard and touchpad
- reinstalled the drivers for keyboard and touchpad
- updated to the latest synaptics driver
- made a new synaptics trackpad profile
- disabled touchpad when using the USB mouse

Laptop stats:
HP Pavillion dm1-4002AU
Windows 10 Home 64bit (upgraded from Win7 and then reset to a fresh state)
AMD Radeon HD 6230 Graphics
6GB RAM
Synaptics Driver Version: 19.0.12.95 06Jul15
Synaptics PS/2 Port TouchPad
Lenovo ThinkPad PS/2 keyboard

This is very exasperating. I would appreciate some help in stopping this problem permanently, thanks.

Answer:Laptop keyboard and touchpad randomly do not work

I am having the same problem. Is there any update on this ??

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*************** SOLVED *************Hi there !   I really need your help this is very concerning.My PC is an Ideapad 100S-14IBR. While I was typing some text in college, my hardware (touchpad and keyboard) stopped responding and the text editor kept on writing the last key I pressed, as if kept it pressed. Not concerned, I just hard rebooted because I was stuck. This hasn't solved the issue, both my touchpad and keyboard are still unresponsive. When booting, pressing F12 to acces boot menu doesn't work either (used to work). The keyboard isn't even recognised in boot... this makes me think the problem is a lot more serious thant what I thought At home, I did a complete reinstall of the system with a USB keyboard and mouse plugged after saving my works. Reinstalling didn't solve the problem, the touchpad and keyboard still don't work. I checked and I have both mouse and keyboard drivers, all up to date. The Windows Diagnosing Utility didn't find anything. Lenovo System Update doesn't give me any result too.How can I fix this please ? Help will be greatly appreciated. I need this computer for work :/ Thanks

Answer:SOLVED Keyboard and Touchpad don't work / Ideapad ...

Oh don't mind.I did the "power off the computer and press the power button for 15 sec" trick.It worked ! Sorry for the annoyance !

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typing with on screen keyboard atm. i have a diagnostic run available at request. deleted the malware associated already, if anyone can help me it would be greatly appreciated
 

Answer:ps/2 driver infected. keyboard and touchpad does not work

can anyone help me out...think combofix will do it?

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hi ! when i press a letter on the keyboard the touchpad stops working. i tried with palmcheck option but the problem remains. i have ELAN software and everything seems updated (according to windows update and lenovo softwares). in touchpad settings i found the option about the mouse block during digitation, but it doesn'twork. can someone help me?

Answer:z 50 75 pressing keyboard touchpad doesn't work

I have the same problem with a Y50-70 and ELAN Touchpad/driver too. It has been sold to me as a gaming Laptop and now one major functionality you need for gaming doesn't work - what a mess. I spend hours in the Internet reading hundreds of articles from people with the same issue.1. Solution: Disable the Palmcheck function but unfortunately the ELAN SW doesn' provide this option.2. Solution: Change the Touchpad sensibility (some say max, some min) - neither works with the ELAN driver.3. Solution: Go into the Registry (regedit) and change parameter (DisableWhenType_Enable and DisableWhenType_DelayTime_Move in HKEY_CURRENT_USER\Software\Elantech\SmartPad\), to 0 with Regedit. Didn't work for me too. 4. Solution: Uninstall the ELAN driver qnd let Windows install a generic PS2 one during re-boot. This finally did it for me, however you are losing all the additional functionality of your Touchpad and can onlwy move the cursor plus right/left click. No zoom; no scroll, no multiple finger functionality anymore. So be it, I bought the Laptop for Gaming. I'm pretty disappointed about this but hope there will be better driver coming out soon.

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I have a recently-purchased Lenovo 100s Ideapad 11iby Windows10.  After about a month of struggling to get the WiFi to work and get all of the W10 updates installed, it froze.  I did the Novo button complete reset to start over. when restarted, the keyboard and trackpad do not work.  I can't complete the install process because I can't type anything in. An external mouse works, and I can type using the on-screen keyboard, but that's all. now what?

Answer:100s Ideapad W10 keyboard and touchpad don't work

i have the same problem.  have you been able to resolve this?

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Sometimes when I start up my computer, more often than not, when it brings me to my logon screen, I can't use the touchpad or the keyboard at all.  I have to physically touch the screen to let me put my pin in.  Still, neither work, so I end up shutting down and restarting, sometimes more than once, before the touchpad and keyboard start to work again.  I've had this problem for a couple of years now, have been in touch with support, and have also uninstalled and reinstalled my keyboard.  My warranty just expired of course.  I'm ready to throw this computer out of a window.

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Hello,
My touchpad hasn't been working for a while now. It worked for 2 days, then last night after downloading updates it stopped working again.
I have windows 8.1 64-bit. Any suggestions?

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Good morning,

I apologize for my bad English, however, a couple of months ago I bought a Toshiba laptop (L50 - B - 24C) and after a few weeks the touchpad stopped working. I, previously, I had connected a mouse for comfort for some programs.

Now when I disconnect the mouse pointer disappears from the screen.

Thank you in advance for your answers.

Answer:Satellite L50-B-24C - touchpad does not work

Hi

I guess your notebook supports ELAN touchpad driver.
I read in other thread that in the past an ELAN touchpad driver update caused some problems and the touchpad did not work properly…

Therefore I would recommend you to uninstall the ELAN touchpad driver from the system.
After that, reboot the notebook and check if the touchpad would work again…

In case the touchpad would work, download the ELAN touchpad driver from the Toshiba driver page and install it again.

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Hi,

Last week I received my brand new Toshiba C70-B-21C. After windows updates, the touchpad does not work anymore. My mouse does. I tried the options FN F5 and FN F9, but no result. Also dowloading the driver on toshiba site has no effect.

Restarting several times, and also deleting the touchpad from system settings do not help. The touchpad works in the first screen, but after entering my username and password, it stucks.

What to do now?

Regards

Niek

Answer:Re: Satellite C70-B-21C - touchpad does not work

Have you tried to roll back Windows to earlier time using system restore tool?
Test it. Choose last known point before Windows update was installed.

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Hi,
I have a Satellite A660-133, when I use the keyboard or the touchpad I can hear many vibrations from the case of the laptop. I think it is not normal but actually the same model showed in shop does the same. What do you think about it?

Is there anybody who has this model and who is able to tell me what is his experience about that?

thanks!

Answer:Satellite A660-133 - Vibrations when I use the keyboard or touchpad

Hi davmat,

I?m not Satellite A660 owner but friend of me has one. He never told me about such a problem expect that?s a great notebook with powerful hardware and he love the design. I must agree with him that?s a great notebook from Toshiba!

Anyway, if you think it?s not normal you should contact an authorized service provider in your country. The guys can check this problem and maybe you need a new keyboard but this can be exchanged under warranty.

You can find a list of ASPs here:
http://eu.computers.toshiba-europe.com > Support & Downloads > Find an authorized service provider

Good luck! :)

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I somehow lost connection to the touchpad mouse. How can I activate it again by use of the keyboard (I don't have any external mouse)?

Asia ;o)

Answer:Satellite Pro M70 - How to activate touchpad mouse by use of keyboard?

Hi!

You can enable or disable the touchpad with FN+F9.
Check this!!

But normally you could also find this information in your user manual.

Bye

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After I updated the drivers of my keyboard and touchpad they wont respond or freze when the xp boot screen appears.
Oh and it works before that.

What can I do ?

Answer:Satellite A10-S177 touchpad and keyboard don't respond

Hi

Sorry mate but I don?t understand how you have updated the keyboard driver?
The keyboard driver is a part of the Windows OS so it cannot be updated manually?

Check if you can boot in safe mode.
Press F8 and then choose safe mode. Then you can try to reverse the OS back to the early time point before the OS has been muddled up.

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Satellite C660-28H

Win7 64bit

antivirus Kaskpersky deleted "system32/driver/cekbfilter.sys" file for keylogger reason (Kaspersky Support said It is mistake of Kaspersky antivirus, file is not virus or virused), and after I restart OS I find keyboard and touchpad not working at all.

Also I already asked about this at [US Toshiba Forum|http://forums.toshiba.com/t5/Keyboards-Touchpads/satellite-c660-cekbfilter-sys-deleted-and-no-keyboard/td-p/364673] and there was advise to ask here too

I can not use Windows recovery (do not have recovery point) , and I do not want to do full recovery to factory default - there are many soft and personal data stored.

So Is here way to recover drivers? As I already said at US Toshiba Forum - I already tryed delete touch pad driver and instal from Synaptic official website, and I not changed anything.

Also I think antivirus may delete not only file, but do some fixes to remove "wrone" driver

Answer:Re: Satellite C660 - keyboard and touchpad are not working

Huh it is very stupid situation now. I never had such problems but it will be interesting to find solution to this.

Have you tried to connect external mouse, just to see if this can work? I mean it is much easier to use windows with mouse and choose different options.

If this works try to open device manager and properties for keyboard. There you can find option for driver update. Check if some driver update can be found. Fact is that keyboard uses standard Microsoft driver so f you are online maybe some driver can be found.

Of course best and easiest solution for you is recovery installation. If you don?t want to do this try to find right drivers using such driver update option.

One more thing: if you have so important stuff saved on HDD you can remove it from your notebook and connect it to other PC/notebook as external device and make backup. After doing this you can install recovery image and problem is solved.

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Hey peeps, how are we all?

I have a funny problem here. the touchpad and keyboard do not work in windows or the BIOS, if I reboot the computer the same happens whether its just on battery or through the mains.

If I take the battery out then replace it and reboot the keyboard and mouse will work absolutely fine until I reboot it next (unless i remove the battery again).

Is there something that gets reset that would stop the touchpad and keyboard working?

Thanks alot,

James.

Answer:Satellite Pro L40 Keyboard + Touchpad inop after reboot

That?s a strange issue.
Did you try to update the BIOS? Check if you use the latest version and update it if a newer version is available.

Generally it?s not easy to say what could cause this issue?
To be honest I never heard about a similar issue?

So check if an BIOS update will help to sort this out? if not I would recommend contacting the ASP in your country for a solution!

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I have same problem as many people are facing with (Toshiba Satellite A300-21H PSAG8E-05J00TEN) . I'm sure touchpad is not disabled.
Windows VISTA clean installation - touchpad & keyboard half of the time are working half of the time not. I'm sure it's not a driver problem (if it's not working device manager says there was problem with device..) . I've already tried 5 different drivers..
I am facing issue from the time i bought it.. I thought there might be problem with OS, today i installed UBANTU but facing same issue (Mouse pad stops working after some time) with this OS tooo.. I am sure that its problem with Hardware not with OS or any driver..

Can please any one tell is there any solution for this...

Answer:Satellite A300 - touchpad & keyboard issues

I have Satellite A300-1LI and it is also PASG8E but I didn?t notice any problems with touchpad or keyboard. At the beginning I used it with original Vista image but about a year now I use WXP and Win7 as dual boot. No problems at all.

If you have noticed this strange problem from the first day why you didn?t contacted Toshiba service and asked for help?
I can imagine there is some hardware problem but I don?t know what do you want to do alone about it. do you want to exchange keyboard or touchpad alone.

Keyboard replacement is not a big deal but touchpad.....

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Hi!
I have a problem with my Satellite L305. Keyboard failed first. I have restored windows and then touchpad failed, but keyboard started working.
When touchpad is enabled in BIOS, keyboard and touchpad don't work in windows. When touchpad is disabled, only keyboard works in windows. In BIOS keyboard works every time. Everything is plugged as should be. Fn+F9 doesn't change a thing. Newest synaptics driver is already installed, but laptop doesn't see any touchpad.
Could anyone help please?

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Hi

I have just baught my GF a refurbed Toshiba laptop for her 21st birthday from a reliable source, its a Satellite Pro L300.

I started it up did all the setup stuff it told me to only to find that the touchpad and keyboard will not work AT ALL.
The keyboard caps lock key doesn't even light up when I press it,
I've downloaded all the latest drivers for EVERYTHING inc. the touchpad, this has made no difference,

I'm running out of ideas fast and coming to terms with the fact that the keyboard and touchpad might be faulty and as a result ill have to give my GF a faulty laptop for hewr 21st, not happy :(

Does any1 have any ideas?

Thanks :)

Edit: OK, very odd, right after i sent this message i tried the keyboard one more time and it works fine?
Could it be something 2 do with the downloading of the VAP package?

The touch pad is still knackered even when i try the fn + f9 combo?

2nd Edit: Ok now the keyboard has stopped working again!

WHAT ON EARTH!?

Answer:Satellite Pro L300 - Keyboard and touchpad issues

Hi

Looks like a keyboard issue?. who knows why it doesn?t work? looks like something would be wrong?
I recommend visiting your dealer and asking for replacement?
Otherwise you could contact the ASP in your country for a fix?

I think this is everything what you could do?

Good luck

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Hi,

my touchpad stopped functioning properly half a year ago. Additionally it blocks my keyboard as well. If I go to sleep mode then start the notebook again then the keyboard starts functioning but not the touchpad. Then at some days touchpad comes back to life and works for a while perfectly.

Also, the notebook has started to heat up recently, especially around the touchpad's place.

I have my drivers installed so I guess that it should not be a problem. What can be?

Thanks.

Answer:Satellite A300 - Touchpad and keyboard issues

Hi buddy,

Maybe you should update the touchpad driver. You can download driver updates on official Toshiba website:
http://eu.computers.toshiba-europe.com

There you should find a newer version of touchpad driver.

Regarding the keyboard it would be interesting to know if the same happens with an external one. Can you test this please?

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In an attempt to get the FN key working again, I installed the latest 'Flash Cards Support Utility', which has made the problem considerably worse. No keys on the keyboard work (there is still power going to it, as the number lock light is lit) and the touchpad doesn't respond either, along with its buttons.

I'm guessing it was something to do with what i just installed but i don't really know where to start. I have a usb mouse and a spare keyboard so am able to use the laptop but would be very grateful for any help fixing it.

Thanks

Answer:Satellite C660 - Keyboard and Touchpad failing

Before we start the discussion one question: do you have problem with FN keys only or you cannot use whole keyboard?
What is with touchpad? Is touchpad maybe disabled? Have you installed Synaptics touchpad driver?
It is really not easy to say what is going on there but maybe you should install recovery image and test functionality with ?factory settings?. I mean with clean OS installation everything should be OK. If not there must be some hardware problem.

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The laptop is just over 1 year old and has been working ok until recently.

First symptoms were keyboard and touchpad not working at windows 8 login page. Pressing power to put laptop in sleep and pressing again often got them working.

This progressed to the keyboard and touchpad not working at random points whilst using the laptop.

Finally blanked the HDD and restored windows 8 alone, the laptop still BSOD's fairly frequently - refuses to install updates required for 8.1 and the keyboard and mouse often do not work even in the BIOS setup page. I have reseated the RAM and HDD.

Running out of ideas, the keyboard and touchpad do work and so I would assume that their connections are OK - but frequently they just stop.

Any ideas appreciated?

Thanks

Answer:Satellite C850D-11Q - Keyboard and Touchpad not working

Sorry forgot the model - C850D 11Q

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Hello i have a problem.

The first time than i start the computer, the touchpad and the keyboard don?t run, and i must to connect a mouse-usb for to restart the computer. And in the second time, the touchpad and keyboard run correctly.

I have a Toshiba A300 and I have Windows 7 Ultimate 32bits
What could I to do for solve this problem?
My English is very bad but I hope you understand me and can help me.

Greetings!

Answer:Satellite A300 - touchpad and keyboard problem

According to your message you have to reboot the notebook in order to get the keyboard and touchpad working properly.
Possibly there is something wrong with the drivers for keyboard and touchpad?
As a first idea I would recommend to refresh the OS.
This means that you should check if a new OS installation could solve this problem.

Keyboard driver is a part of the windows OS so I think this should be checked.

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Ok,

I can't seem to find a way of fixing this or the cause of the problem.

Here it is:

I haven't had the laptop for that long and already thinking it is a terrible thing. When I start my laptop there is like a 70% chance of the keyboard not starting (this is up until it gets to the windows login) then around a 15% chance the touch pad wont start. If the touchpad wont start then I just shut down the whole laptop and start again but there is a chance with the laptop that if I use the on screen keyboard to login then the keyboard will start working again. (around 80% chance) I am getting sick of it.

I probably should have written this in code.

Any ideas on how to fix this?

Note: I have tried uninstalling, reinstalling and rollback the drivers, even searching for the most current.

Thanks,
Emz

Answer:Satellite P850 - Keyboard + Touchpad issues

Nobody Know??

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Hi,

I have a lots of problems with my Satellite A300D-11S (for Adriatic region).

I have Windows 7 Ultimate with installed all drivers from Toshiba site. Everything works perfectly .... but..

When I first time power-on notebook, graphic driver cannot initialize, keyboard doesn't work, and touchpad is froozen. In this situation I can use external USB mouse and keyboard, Internet (WLAN,LAN), Sound. When I reebot the system, Windows 7 loads and works perfectly and I can work 3-4 hours. After turning off notebook and power-on after 30 minutes, 1 hour, or 6 hours, problem is still present again :(

Then I reinstalled all system from zero, use newest drivers update and problems is still present. I tried this 3 times, but I havent got idea what to do. Sometimes when I close lid of my notebook, and later when resuming from stand-by touchpad and keyboard are frozen.

Notebook have warranty but last time, service replaced mainboard and Cpu. Maybe notebook is defective?

Thnx, and sorry about gramatic errors

Answer:Satellite A300D-11S - Keyboard and touchpad freezes

Hi

> graphic driver cannot initialize, keyboard doesn't work, and touchpad is froozen. In this situation I can use external USB mouse and keyboard, Internet (WLAN,LAN), Sound.
For me it sounds like that just the internal input devices (keyboard and touchpad) don?t work anymore and they should be replaced.
What do you think about this?

You can contact your authorized service provider. They can exchange both parts for you.
Check this!!!

Regarding your display driver issue you should update the driver and install latest BIOS version.

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My laptop wasn't running well so decided to restore.
Got the option to erase....and so I did as I thought this meant take back to factory settings'

Now..nothing. I did make recovery disc although where it is after moving house I have no idea !
On turning on I get 'Checkign Media : Fail.

I know I can order a new recovery disc...but it's ?30 and I need to know if that will restore my laptop or whether I have done more damage.

Actually seems a ridiculous option to be on there, but it is and I can't do anything about it.

Please help and advise, it is a disc or an expensive Computer Shop repair.

Answer:I seem to have wiped HDD on Satellite C870

Best solution for you is to order original Toshiba recovery disc. This disc contains original recovery image designed for your notebook model. Recovery image is operating system that includes all drivers and Toshiba specific tools and utilities.
After using this disc you will have original factory settings like on first start after purchase.

Ok it costs a bit but it is cheaper than original Microsoft disc and after recovery image installation everything will be installed and it is not necessary to install some important drivers. Everything will be configured perfectly.

Just for info: https://backupmedia.toshiba.eu/landing.aspx

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the motherboard of my c870-172 is broken, where can I find the serial number for finding a spare part? and is there a good site to find one?
thanks

Answer:Satellite Pro C870-172 - need new motherboard

The serial part number isn’t known to me but I think you can use most motherboards which are released for Satellite C870 series.
All parts can be ordered from Toshiba authorized service provider available in your country but note: beside the display panel, motherboard is most expensive notebook part.

I think you will need to spend little fortune to get a compatible motherboard.

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Hello! I have a Satellite C870-11H laptop and i want to upgrade the cpu now to extend it's life a bit more, but i can't find cpu compatibillity.Can someone point me to the right direction?Thanks in advance!

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I need to switch off Wi-Fi to get rid of interference noise on audio recordings and to preserve battery.
My laptop is C870-156 ser no 6C168249R.

Fn/F12 has transmitter icon but does not seem to work.
Can anyone please help?

Answer:How to switch off Wi-Fi on my Satellite C870-156?

I presume you use original Win7 that you got with your notebook.
Using original recovery image all necessary drivers, tools and utilities should be installed.
For WLAN card you must use FN+F12 key combination.

When you say that this doesn't work I would like to know if you can use all other FN keys.
When you press FN button can you see ?Flash Cards? at the top of the screen?

What you can also do is to disable WLAN card in device manager.

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My friend's Satellite C870--1C3 shows no screen at all.
However he claims that it did restart after the fall and the second time it wouldn't anymore.

I have tried to connect it to an external screen but also nothing there.

Any suggestions before I open it ?

Answer:Re: Satellite C870-1C3 does not show anything

Are you able to access the BIOS pressing F2 button while powering on the unit?
Can you see the Toshiba splash screen?

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Hi,

i will update the Toshiba Satellite C870-19R with a SSD Samsung Pro 840 but it don't boot.

He says: no system found.

Message was edited by: joch333n

Answer:Satellite C870-19R does not boot up with new SSD

No system found means that there is no system installed on SSD drive...

What are you trying to do?
Do you boot from a disk in order to install new system?

In such case you have to disable secure boot in the BIOS.
I recommend also switching from UEFI to CSM mode!

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According to the user's manual, I should press F2 and then the power button to get into the BIOS. This doesn't work. I have tried a couple of other typical combinations (ESC, DEL, all Fx keys,...), but no success either. I'm not able to boot Windows at the moment, so I really have to get into the BIOS directly. What should I do?

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+Translated:+

Hello

I do not arrive to booter on a CD boot on my portable one.
Although I modified the priorities of boot in the BIOS or that I force the upturn on the reader DVD under Windows 8.
The reader reads well, engraves well.
Did you meet the same problems and that to do?

Thank you
Cordially

+Message was edited: No English part has been removed+

Answer:CD Boot on Satellite C870-196

I understood your issue as you are not able to boot from the CD/DVD drive.
Is it right?

Your notebook was preinstalled with Win 8 and I think the BIOS support the option: "Secure Boot and UEFI Boot.
Please change the option "Secure Boot" to "disabled" and the "UEFI Boot" to "CSM Boot" in order to allow the system to boot from external devices.

Here more details:
+BIOS setup changes are necessary, if booting from external devices is required (Genuine Windows 8 units)+
http://aps2.toshiba-tro.de/kb0/TSB2B03F30002R01.htm

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Hi,

On my laptop when it is turned on XP boots up to the login screen.
But the touchpad and keyboard don't respond to any commands.
I can't get into the Bios because the keyboard doesn't work. Even a mouse
connected via the usb won't work.
Caps lock doesn't eluminate once pressed either?
Does it sound terminal?
Thanks,

Graeme.
 

Answer:Time Laptop Keyboard/Touchpad doesn't work

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I have HP Pavilion DM1 4003AU notebook. Since last 2-3 weeks the notebook gets excessive heat and due to this reason or any other reason the keyboard and touchpad stops working. When I plug the USB mouse then the mouse works. Another problem is the bluetooth hardware is not found while installing the bluetooth driver.
Due to above reason I changed the operating system two times and install all the HP recommended drivers and softwares but still the problem is same.
So please tell me the suitable way to resolve these problems as soon as possible.
 
Thank You
 
 
Amit Kumar Vishwakarma
 
[Personal Information Removed] 
 
 

Answer:excess heating and stopping work of keyboard and touchpad, a...

I am having the same issue with my HP DM1-4000AU...except for the bluetooth issue.The keyboard and touchpad works fine when I first switch on the netbook but it stops responding after sometime. Putting the laptop to sleep and back on works fine.The power button works fine...Please advise....

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Hey, my hp envy  x360 keyboard and touchpad stop working after restart or sleep and the pc opens up in table mode, moreover autorotation do not works. But when I shut it down and start again it works fine. Can some body tell me how to fix this issue.

Answer:HP Envy x360 Keyboard and Touchpad do not work after restart...

Hello @Deep284, Thank you for visiting the HP Support Forums! The forums are a great place where you can find solutions for your issues, with help from the community! I read your post about the keyboard issue, and wanted to assist you!  I understand that it seems like you are having multiple issues with the Operating System. Did this issue start to happen recently, or did you always have trouble with the notebook?  Did you install any updates recently?  If so, you can first try performing a System Restore, to set the notebook back to its previous working state. If that does not work, then try resetting the notebook using the following document: HP PCs - Microsoft Push-Button Reset (Windows 10) Next, make sure that all of you drivers are up to date, using the Windows Update. Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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Hello, The left button on my Synaptics Touchpad doesn't work when I'm pressing a key on the keyboard. Initially, I thought it was a PalmCheck problem, but that feature was already disabled. The right click works fine and so does the touchpad itself. The only problem is the left button. I tried reinstalling an updated driver, but that didn't fix the problem. I tried the generic Synaptics driver and both the HP Windows 8 and 8.1 versions. They all worked fine for all touchpad functions except for the left button which still doesn't work when I'm pressing a keyboard key. I tried using a wireless mouse and the left click worked fine so the problem is only with the touchpad.  

Answer:Left touchpad button doesn't work when the keyboard is in us...

Same thing for me too, and I really want it fixed. I'm using an HP Pavillion Windows 8.1 Laptop, and using the same TouchPad as you. Kudos for you!

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Hey all, I've recently (3 weeks ago orsomething) bought a new laptop, a Toshiba Satellite l670-143.
Windows 7 64bit
Intel? Core? i5-430M Processor
: 2.26 / 2.53 Turbo GHz
2nd level cache : 3 MB
4,096 (2,048 + 2,048) MB ram
ATI Mobility Radeon? HD 5650

But this last week ive been experiencing keyboard problems. The problem is not always present, but when its present it doesnt matter wether im gaming, browsing the internet or writing a document.
Im not 100% sure what the problem is, I've spent hours trying to figure it out and to fix it, but nothing seems to help. But when I press a P, I sometimes get ppp. Or when I press a P, it doesnt show up. This is with all keys. And especially when I'm typing fast. Also, when I hold the backspace button, it ''lags(for a split second)'' every 2 seconds orso. When the problem is not present, holding the backspace button is smooth.

I did loads of virusscans, and did all the registercleanups etc. I made sure that sticky keys and filterkeys are disabled. I checked all the drivers for updates. When i tried the http://keyliner.blogspot.com/2009/11/windows-7-slow-keyboard-response.html nr.1 fix, it did go away when I rebooted. but the next day the problem came back and when I redid it, (did what he said + delete the file and create it again) it didnt fix the problem. Perhaps it was just random luck, I dont know. I disabled the laptop battery to see if it went better, it didnt.
I'm not sure what else ive tried too..

When I... Read more

Answer:Satellite L670-143 - Keyboard lags but external keyboard work

Hello

To be honest if an external keyboard works properly I think it?s a hardware malfunction and related to internal keyboard. I doubt it?s a virus or something else because the same error would happen on external keyboard as well.

Furthermore for keyboard there is no special driver, it?s a part of Windows so you can?t update the keyboard driver.

Now in your case I would contact nearest authorized service provider. Your notebook is only 3 weeks old so it?s under warranty. If you contact the ASP, they can check the notebook and if you need a new keyboard, the repair is for free. :)

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Hi All,

I just recently bought a 2nd hand Toshiba Satellite x200-219. Had a few problems with it which I have overcome now, apart from one... The touchpad does not work as it should. I think the cable has been damaged at some point.

So I am wondering if I have to use the same ribbon cable to connect the touchpad to the motherboard or can I get one from a different model of Toshiba laptop?

I have tried searching on the net for advice but have come up with nothing so thought I would try the forums.

Any help you can give will be greatly appreciated.

Thanks in advance,

Lee

Answer:Satellite X200-219 - The touchpad does not work as it should

I think you can use the parts released for Satellite X205 series since this seems to be the same series like X200:
Found some parts related to the touchpad:
Satellite X205/X200 touchpad board with cable: part number: K000047950
Satellite X205/X200 TOUCH PAD FFC part number: K000047980

But why you don?t get in contact with an Toshiba authorized service provider in your country and order the needed and compatible part?

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In the manual of my Satellite C75 is written that we can activate the touchpad witth FN + F5
but unfortunately it doesn't work.

Thank you for your help

Answer:Touchpad doesn't work on my Satellite C75

On mine which is a different satellite its FN + F9 try that maybe its a missprint?
Dee

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Hello

i have a problem with my touchpad.
When i start my computer I can use my touchpad but when i wait 10min i can not use my touchpad but in the option says that my touchpad ist activated.

Sorry for my gramma im german :S

Can anybody help me :)

Answer:Satellite L300D - touchpad does not work

Hi

Even if the icon in task manager says that touchpad is enabled, I would still recommend checking the ON/OFF touchpad functionality using FN + F9.

Furthermore it worth to update the touchpad driver?
You can download the latest driver from Toshiba European driver page?

Hopefully the update would help you!!

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Yesterday when I connected my Notebook L30 to a projector , the windows hanged and after that the Pointing Device on the Touch Pad isnt working, I tried to install Synaptics also but no gain from it.

Please Help me !

Answer:Re: TouchPad on Satellite L30 does not work anymore

Hi there,

did you already tried the key combination FN-F9?? This key combination reactivates the touchpad in case of deactivation.
Otherwise, backup all you important data and recover your machine since it would be the last solution to make the touchpad working again.

Greets

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A couple of months ago I bought the Toshiba Satellite C70-B-212. However, since some weeks the Touchpad doesn't work anymore. I allready re-installed the driver, but that didn't help.

What can be the problem?

Answer:Satellite C70-B - Touchpad doesn't work

Hello

On this virtual way it is not easy to say for sure what the problem is but I cannot imagine that touchpad is defective after short period of time. Although, everything is possible.

Please check in device manager if touchpad is properly installed and listed there.
If there is everything OK, be sure touchpad is enabled properly. Check please FN+F5 key combination.

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My Satellite L300D Touchpad doesnt work (or left right buttons) FN +F9 does nothing.
Control Panel / Mouse / Hardware says its working properly.

Some of the 'F' buttons work with Function.
The Function light under the F10 comes on when pressed.
Looked at Bios. Pad is Enabled.

Thanks for advice. ??????????????

Answer:Satellite L300D Touchpad does not work

Hi

Did you check if the touchpad would work if the USB mouse is not connected?
How about touchpad driver reinstallation?
Try this!

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Hi guys,

i've a problem with my touch pad. my notebook is Satellite L50-A-1D6.
Often the touch stop work when i use multi touch gestures, and few second later it starts working again.

But sometimes it stop works and i've to restar the pc.
I thinks it's a driver problem, but i reinstalled driver, i hard reset my pc but nothing.
If use the pc without synaptics drivers it's all ok but i can't use multitouch gestures.

Do you have any ideas?

Sorry for my english

thanks you bye

Answer:Satellite L50-A-1D6: Synaptics touchpad does not work often

I'd be interested in a fix too...
I have a Satellite L855-149, and sometimes when I use multitouch gestures the touchpad doesn't work. I can still click with the buttons though.

It's quite annoying, it can take around 30 seconds before I can use it again.

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hi guys

may touchpad doesn?t work and i have no idea why???
i have read in another posting that should have a look in the device manager but there is no touchpad???
so what can i do???

i think i have a satellite 40 (something...)

thanks,
chris

Answer:Satellite M40: Touchpad doesn´t work

Hi,

if your touchpad is not shown in device manager there are two possibilities. If there is shown an unknown device you have to reinstall the driver. If not there must be a hardware problem that has to be solved by service.

Bye

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Hi all,

I've had my Satellite L50-A013 for about 7 months now.

In the past month or so I started to have issues with the touchpad freezing and not registering my touch.
This lasted a few minutes at a time then came back of it's own accord, almost like a very long period of lag.
This morning, however, I turned on my laptop and the touchpad did not work at all.

The device manager does not show any mouse or pointing device at all until I attach a USB mouse.
Pressing the key which normally enables/disables the touchpad yields no result - nothing changes and the light does not turn on in either position.

I have tried reinstalling drivers with no result, and windows finds no updates that could help (nor any recently that could have caused the problem).

If anyone has any more ideas for what I can try, that would be amazing.
The laptop is under warranty so I can hopefully get it fixed, but if possible I would really like to not have to go without a computer until it is sorted.

Thank you all for your time,
-Sase

Answer:Satellite L50-A013 - touchpad does not work

Hi Sase

It is not easy to say what the problem is but I can imagine that there is hardware problem. Maybe touchpad looses connection to the mainboard. I mean if this piece of hardware is not detected I can imagine this scenario.

Of course best test you can do now is to reinstall OS and test functionality with ?factory settings? but it will delete your actual OS configuration and preinstalled software.

If this kind of test is possible do it. if not I think you should contact nearest Toshiba service provider and ask for help. They have special diagnostic tools and they can check it for you.

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Greetings!

I have Toshiba Satellite and I have a touchpad problem.
My touchpad is not working. I've downloaded drivers for it, and it's still not working.

Can somebody please help me resolve this problem?

Thank you.

Answer:Touchpad does not work on Satellite A series

What do you mean exactly with ?it?s not working???

What notebook do you have? What touchpad driver did you install?

Did you check if the touchpad was not disabled?
Using the FN+F9 key combination you can disable and enable the touchpad functionality!

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Welcome, I have just bought Toshiba Satellite A100-812 (C. Duo, 2 GB RAM, GF 7600, Vista Premium). I have turned off the synaptics driver in msconfig. After some time I have turned on the driver but Touchpad still doesn`t work. All buttons with FN key work properly (turning brightenswith FN+F6 or FN+F7 etc.) but FN + F9 (turning Touchpad) still isn`t working.
Please help.

([email protected])

Answer:Touchpad does not work on Satellite A100-812

Hi,

did you make a reinstall of the driver? I think if you disabled it with msconfig it should run after reactivating and if not, remove that driver and install it
again. The driver (so the touchpad) should be available after reinstall and restart of Windows.

Would appreciate some feedback if it worked. :)

Greets

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I have a new L500D but my touchpad does not work.
My computer diagnostics tells me that there is no problem, I have a mini mouse USB plugged in, would this be causing a conflict??
Can someone please give me some advice.

Thank you

Answer:Satellite L500D-16L - touchpad does not work.

Try pressing Fn+F9 to toggle the Touchpad. Also have a look in the BIOS, the Touchpad may be disabled there. Also try uninstalling the Mouse Software for your USB Mouse (if you installed any), this software can cause a conflict.

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I have a Satellite P300D -131 with Windows 7 64 Bit. The touchpad does not work at all.

Activating with Fn + F9 has no effect. The device manager tells me that the device is working.
Who knows the reason? Could be a driver problem.

Where can I get an appropriate driver? I have already searched the software download center of Toshiba without success.

Answer:Satellite P300D - touchpad does not work

On this virtual way it is not easy to offer some precise diagnostic so answer to your question can be just speculation about possible reasons.

In your posting it is not clear since when you have this problem.

I have installed Win7 64bit on several P300 notebooks and everything was ok.
Since when you have this problem? I cannot imagine touchpad doesn?t work all the time since when you use Win7.

Interesting is that I?ve saw that Windows update offers Synaptics driver update listed as optional update. Have you maybe installed it?

Have you installed touchpad driver from Toshiba download page? If yes, have you tried to remove it and test functionality?

Does touchpad works in safe mode?
Open mouse properties and check if device is enabled/disabled?

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Hi all,

I have a new Satellite C55-C-1LU since two days and the touchpad does not work any more. Pressing F5 does not have any effect.
Windows 10 is preinstalled on this laptop.

Can you please help me ?

Thanks.
Pierre.

Answer:Satellite C55-C-1LU - touchpad does not work anymore

Does the touchpad work in the BIOS?

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