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Satellite C660 - My Hard Drive failis to boot up

Question: Satellite C660 - My Hard Drive failis to boot up

My Laptop is a saterlite c660-c66od Running windows Server 2008 32BIT with 3gb ram and it started going slow and then the whole system crashed i rebooted it and then it would not load up saying my hard driver failed to boot i then booted it up in linux Ubuntu on a live disk and was able to acsess my Files then i rebooted thinking the hard drive would boot and it still failed. i have tried booting it up again in linux but it wont work

I have Lodes of confidential Documents that are not stored anywhere else and i really need to gain acsess to it is there a way i can recover or fix my HDD or am i going to lose so much data my company is going to crash amd burn

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Preferred Solution: Satellite C660 - My Hard Drive failis to boot up

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite C660 - My Hard Drive failis to boot up


In most cases the data is lost if the HDD is faulty and you did not create any backups.
But I found also nice offer from Toshiba here:

Here choose Data Recovery.
You can purchase different Data Recovery Service for Hard Disk Drives. Such services is good for the future. Now you could ask Toshiba hotline for other date recovery services but of course you will have to pay for such data recovery.

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I have a Toshiba Satellite C660-1f1 64bit run windows 7. The 320GB hard disk has had it and I want to replace it preferably with a larger capacity one but I'm unsure what would be suitable.

Does anyone have any suggestions please?

Answer:Satellite C660 - Need a new hard drive, but which one?


Satellite C660 as well as other ?new generation? notebook models supports SATA controller and this means that you need an SATA 2.5? HDD.
The HDD size is not relevant for device compatibility. This means you can use HDD with 250GB, 500GB etc?

But I would not take an HDD for an upgrade. I would choose an SSD drive. Such SSD drive is more expensive but believes me; it?s definitely worth to take a SSD instead of HDD.
You will get great performance boost. Also such SSD drive is very silent.

Maybe it?s better option for you

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Whenever I start browsing on my satellite c660 11k laptop there will be some sort of noise(difficult to explain but a beep like sound which use to come from old printers or fax machines) arising from my hard drive.

Audible only when there is pin drop silence in the room. When the laptop was new there was no sound and later it started to come when I open 4-5 browsing windows and now the sound comes even if I start browsing. Is my harddrive faulty?

Please can anybody advice me on this.

Message was edited by: Sammy007

Answer:Satellite C660-11k - Noise in the Hard Drive


My HDD creates sometimes some similar sounds.
I?m not quite sure about this sound but I backup the data always because some time ago one of my HDDs died and I could lose all my data if I would not have some backups created in the past?

I recommend doing the same?
Who know what?s wrong with the HDD but I know for sure that sooner or later all HDDs will die?

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I've only had my laptop (Satellite C660-23M) for three months, I started having problems with it about a week ago, including a Blue Screen of Death moment but I got the computer into Safe Mode and did a system restore and it has been fine since then. Then earlier today I got a Windows Hard Drive error, telling me to back-up and then repair or replace the Hard Drive. The back-up is going onto an external hard drive as we speak, so fingers crosssed I won't stand to lose all my data.

I did create a back-up media disc when I first got the laptop but everytime I tried it with validation on, it would fail but at the time, I didn't think I would need it so soon, so just created an un-validated copy and thought it'd be fine (I'm now concerned!).

Do I need to restore my hard drive? If so, how? What caused this? And considering it's only 3 months old, am I stuck with a duff laptop that will continue to break on me??

Answer:Satellite C660-23M Windows 7 Hard Drive Error


In your case I would recommend checking the HDD fitness.
This can be done using the freeware tool called HDD Drive Fitness Utility.
I assume that this software can help to detect some HDD errors.

If the HDD would be affected then you would need to replace the HDD.
Here you can find a nice instruction how to do that:

the notebook seems to be covered by warranty so the HDD can be replaced under warrant conditions means this can be done free of charge?
I would recommend asking the ASP (service partner in your country) for such HDD? they could send you such HDD.

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I have a problem.
After updating the BIOS to the latest version of the laptop can not boot from the drive usb.
In the boot menu, this option is present, but can not boot.

Sorry. Google translate.

Answer:Satellite C660 will not boot from USB

Sorry but we don?t know what is saved on your USB stick and what you want to do exactly.

Enter BIOS and set it to default settings, restart notebook and press F12 at start up. In boot menu choose USB device and press ENTER.

What happen when you do this?

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Hello everybody.
I have a laptop (model in title) that is running into a strange issue. It has happened two days ago: I was trying to turn it on and while I were onto win7 login screen, it suddenly turn off. Apart that fact, that of course is not related to what I'm asking here, when I tried to turn it on again, a white-blinking-dash appears into top-left corner of the screen.

First thing I had in mind: no bootable HDD; basically an error into MBR o something like this?

My first try was to access recovery partition (by pressing F8) but nothing happens. So I've tried also with every possible F{1,2,3,...,12} key but without success. Strange, I've never formatted my laptop, toshiba didn't mount a recovery partition for that model?
Ok, nevermind, as I'm an IT guy and I'm quite skilled, my second try was to create a bootable USB stick with some tool (like partition manager, gparted and so on...) and to boot the utility from there just to check and fix errors (if there are).

With my big surprise, this laptop seems not to be able to boot from USB!

What I've tried:

- Create a stick either with MBR for BIOS and UEFI (FAT32, NTFS)
- Create a stick either with GPT for UEFI (FAT32, NTFS)
- Switch BOOT order in BIOS
- Pressed F12 to select manually USB to boot
- Check for safe mode (that BIOS [1.40] seems not to have that possibility)
- Change to CMS (that BIOS seems not to have that possibility)

So I'm stuck here, wondering why this laptop can't make a normal boo... Read more

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hi all

hope someone can help me with this.

I'm trying to put a new hard drive in a C660 but cannot get to the 'boot from cd' option no matter what i do.

If i press F2 i get the windows boot manager with one option.
Windows 7

If i go to F8 i get Advanced boot options.
Safe mode ect. No CD option

F12 takes me to Windows error recovery with 2 options
Launch setup repair ( recommended )
Start windows normally

Also tried 0 on powerup, that just gives F2 and F12 options.

Can anyone tell me how to get to boot from the cd?

many thanks

Answer:Satellite C660 -cannot boot from ODD


Try to get hold of an external cd drive and set your bios to start from usb device or usb cd rom. You can also copy your installation disc to a bootable flash drive.

Hope it helps.

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the story goes...
bought a c660 last october 2011 and it failed and was replaced in april 2012 this year.
it now won't boot into windows - it goes as far as the windows logo but after a period, shuts off and retries.
won't go in safe mode - it stops at the same place every time and does nothing until the power button is pressed.

questions -

hardware or software related?
will toshiba give a damn or will they say "out of warranty"?

in my mind toshiba should offer a replacement as a month out of warranty is just not good enough

Answer:Satellite C660 won't boot

On this virtual way it is not easy to say what is wrong there.
My advice: if you don?t have some important data saved on HDD set BIOS to default settings and install OS again using recovery DVD (I hope you have created it).

Please do this and check if Windows starts properly.

I cannot say anything about warranty. You must clarify this with Toshiba service provider.

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hello forum vistior,

laptop; toshiba c660-1dz
i have a problem regarding trying to boot from usb on my laptop i have been searching for a combined 6 hours over the past 2 days to try and solve an issue im having now all that i need to do is boot from usb but there is no such option when i go to boot menu or if i go from setup ->boot (f2 on starting screen). i dont know where to find boot setting or boot preferances etc.i dont wanna mess anything up therefore im yet to explore via trial and error because i dont want to end up in a bigger problem. Technical help much required and appricated. many thanks.

distressed owner of a currently not working toshiba

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I bought 2 x 4Gb memory modules to upgrade the memory to 8Gb.
With 8Gb installed the laptop won't boot but it will boot with 6Gb installed.
Both the 4Gb modules work in the 6Gb configuration and the BOIS is 1.8.

Any ideas?

Answer:Satellite C660-108 does not boot up with 8GB RAM


According to the user manual, this notebook can be upgraded up to 8GB RAM.

So you should be able to use the 2x 4GB RAM modules?

I think both modules are not compatible to each other and therefore the notebook cannot boot up.

You should test the notebook using other modules.

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My friends nephew has a C660 which when you switch on shows the Toshiba splash screen with a panel at the bottom showing the following "Press F2 for start up,Press F12 for boot options menu. How can you set it to be able to boot up directly from the HDD without having to press F12 and selecting the Hard disc option?

Answer:Satellite C660-17J won't boot

If everything is OK you must not do this and notebook starts automatically. Enter BIOS settings, set it to default settings and try to start notebook again.
Is original OS preinstalled on this machine? I mean OS version that you got with it (WIN7 64BIT HOME PREMIUM).

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I don't know how but my Grandson has seriously broken his Satellite C660-2EV

Boot from HDD - Boot Mgr not found

Boot to recovery partition - Boot Mgr not found.

Boot from a (Generic) Windows 7 install disk - boots, starts to install, finds it has not got a required driver (but doesn't tell me what it is). Allows me to access drives C:, D:, E: and X:

Boot from Toshiba recovery DVD. White bar gets around 25% across screen then stops with "You have removed USB media during install" (or something like that, laptop currently in pieces).

Removed and re-seated memory and DVD drive. Removed HDD, plugged into my PC through USB adaptor and scanned the two visible partitions (300Gb each) at bad sector level. No problems.

Help! I'm out of options.

Laptop must be (basically) functional as it will boot from (non-Toshiba) DVD.

HDD seems OK when checked externally and from (Non-Toshiba) boot

What's left?

Answer:Satellite C660-2EV doesn't boot - Boot Mgr not found

All you have done is right and I would make the same tests.

Set BIOS to default settings and test it with another HDD, if you can obtain one for testing purposes.
I cannot say for sure but somehow I feel HDD is the troublemaker.
Try to install original recovery DVD on new HDD.

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I've got some problems
First i can't write very well english

Second and the true problem is that when i use my laptop it can't go to the windows seven because it can't boot the the hard disk

The hard disk sounds oddly (a cyclic sound like "pchuk tak, pchuk tak")
And finally i live in Antananarivo Madagascar, there no Toshiba partner here

Thank you!!!!!

Answer:Satellite C660-1J2 hard disk failed


Sounds (!) like the HDD is faulty.
I think you need a new one ;(

Usually you can use any 2.5? SATA HDD.

You could order the HDD and could replace this yourself? it?s not very tricky as you can see this here:

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So when you attempt to boot the laptop, you're met with the same plain black screen, and a flashing grey underscore - after which you may get a glimpse of the normal Toshiba boot screen.
This is only a glimpse, however, and the laptop quickly flicks back to the black screen then to the boot menu.
There had been a screen about boot failure but not in recent attempt at reboots. It's just gone straight to the boot menu.
Before this happened, my laptop was functioning relatively normally, barring that it was freezing up - the reason I switched it off in the first place. When I tried to reboot, all of this happened.

The HDD/SSD is suddenly missing too? (where there had been something there before and I'd tried to boot it from that and the CD/DVD (TSSTcorp CDDVDW TS-L633C) is still there though I can't get the laptop to boot from this either.

Basically, I'm stumped. My technical abilities don't really extend beyond basic system restores and I've no idea what's happening.

Answer:Boot Failure - Satellite C660

Not too long after posting this, laptop began to boot, though still isn't working.

Now stuck in a loop.
Two option given are "Start windows normally" and, the suggested option "Launch Windows repair"

However, this leads to it being effectively stuck on a plain screen, with seemingly little "repair" activity going on. Starting windows normally makes the laptop crash, and sends it back to the original menu.

I've attempted to restart this is safe mode, however, this lead to the laptop briefly flashing the blue screen of death, then reverting back to the launch menu.

Any suggestions would be greatly appreciated.

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I have just purchased a Toshiba Satellite C660-195 with Windows 7 pre-installed.

This morning I have switched it on and it came up with a black box with x:windows\system32\drvload.exe in it. This box then disappeared and Startup Repair kicked in. It then told me Startup Repair cannot repair this computer automatically. The advice was to remove any device which had been recently attached to the laptop (such as a webcam or music device) but I have not installed any hardware or devices. I clicked finish and it shut down the laptop.

I switched it on again and the same thing happened (again and again!)

One forum suggests trying the following: Click the 'view advanced options for system recovery and support' link which asks me to choose my keyboard configuration but then when I do & click next it tells me "You must log in to access system recovery options" I am never given the option to log in!!

When accessing the Advanced Startup options using F8 I am still unable to solve this problem. The same thing (above) happens when I try to start in all Safe modes, Last Known Good Configuration (advanced), Debugging mode, Start Windows normally etc. I just don't understand it.

Upon searching other forums they have suggested holding down zero whilst switching on and then chosing Windows 7 to restore the laptop to its factory settings but the same thing happens - it just shows the black screen with x:windows\system32\drvload.exe then launched Star... Read more

Answer:Windows 7 will not boot on new Satellite C660-195


Sorry to hear you have this problem. Fact is that new notebooks are delivered with HDD recovery image only and not with recovery DVD. What you can try now is to install recovery image again using HDD recovery installation.
If this will work you will have ?out of box? state again.

Please do it following instructions on this document -

Please send us some feedback.

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Hi guys,

after a few solid days of frustration here I am.

I'm working on a friends Satellite C660-2EL
It was stuck in the endless Win 7 boot loop and would not be recovered by any means.

So I decided a format was the way to go.
After the format using partition magic everything was going smoothly.
I reinstalled Win 7 and the setup was also going fine. Once the setup was completed and it did a restart I decided to pop into the BIOS and amend the boot order as I had set it to CD drive first. So after changing the settings then saving and exiting the damn thing refuses to boot at all now, not from CD HD or anything else.

The toshiba screen flashes up but when I hit F2 now it just freezes saying entering setup.
When I try to hit F12 the screen goes back to the blinking curser.
If I press nothing I get the blank screen with the curser.

I saw a video on you tube for resetting the CMOS, I've tried this with no luck.

Any ideas guys?

Answer:Satellite C660-2EL wont boot


You mean you got an blinking cursor in the left upper corner and the unit does not boot from CD nor from HDD?
The blinking cursor is mostly a sign of HDD malfunction.

I recommend checking the HDD using an tool (freeware) called Drive Fitness Test.
This tool creates an bootable disk which scans the HDD for malfunctions.

If the HDD is fault, so you need to replace it?

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My Toshiba Satellite C660-DSC0QE, running BIOS version 1.80, won't boot into Windows any more - it just goes to the dreaded black screen with white cursor.

I've tried a Win 7 system recovery disc, a USB stick with Kaspersky recovery software on it, and even a full Win 7 installation disc, and it won't boot to any of them.

The boot order is set correctly, the devices (optical drive or USB port) do get read, but they never actually boot into them - there's either an obscure error message or it acts like they weren't there at all.

The obvious answer from these forums seems to be to turn off secure boot mode and to then switch the boot mode from UEFI to CSM. Easier said than done - those menu options don't exist at all in my BIOS/CMOS screens.

Finally, I don't see a way in the instructions to get a BIOS update to happen without being in Windows on the PC already - I'm assuming BIOS version 2.00 would have these options.

Any help gratefully accepted!

Answer:Satellite C660 won't boot to disc or USB


I assume you?ve got an white, blinking cursor in the left upper corner.
Is this correct?

Such symptoms appear in case the system cannot find a bootable device (HDD) or in case of memory (RAM module) problems.

First of all you said that you don?t have UEFI / CSM boot mode in the BIOS settings.
So I?m asking you what boot mode settings do appear in BIOS exactly?
Did you search for these settings in the right area?
Usually you should have in BIOS an area (tab) called ?security?.
In most cases there you will find secure boot option but the Satellite C660 does not support such option because it?s too old.
But boot mode (UEFI /CSM) should be available in BIOS. Check the BIOS area ?System settings?

Anyway, as I said above; it could be also an memory issue therefore I would recommend you to check if memory is OK.

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Decided to upgrade my dud lappy to 4gb and bought 2 x Legend 2gb L256483J-16 chip (2 x 2gb DDR3-1333) and she wont get past bios.

Put the dirty old standard 2gb Samsung PC3-10600S-09-10-222 back in and works fine. Then put 1 Legend 2gb in and it works and reads 4gb memory.

Why won't it work with the 2 Legend sticks ???

Answer:Satellite C660/03C does not boot up after RAM upgrade

>Why won't it work with the 2 Legend sticks ???
I?m afraid there is some compatibility problem. To avoid such issues use recommended, compatible and tested memory modules.

My advice for you is usage of Kingston modules. The right one you can find HERE .

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Had this laptop for just under 2 months, was running really slow so i backed up my data and did a factory reset, during the reset the machine reboots itself multiple times. after about 6 reboots all i got was a black screen with a cursor (ctrl+alt+delete doesnt work), the cursor moves but nothing else happens, i assume something went wrong with the recovery so i though id try it again, only to find the F8 menu when booting up no longer lists repair computer. Ive tried booting off a CD but when i hold down '0' and press F12 when prompted nothing happens, i just return to the windows mem test screen.

Also when trying to enter the bios, i press F2 wehn prompted and the message changes to 'HDD Recovery' very quickly then continues on to windows mem test screen.
So at the moment im a bit stuck, I tried removing power and battery over night but that didnt help either.

Any suggestions how to get this working again?

Message was edited by: ma_anse

Answer:Satellite PRO C660-1LR Boot problem


You mean you cannot access the BIOS?
To access the BIOS you have to press F2 immediately after the power button has been pressed. You can press F2 several times in the row to ensure that this has functioned.

>Ive tried booting off a CD but when i hold down '0' and press F12 when prompted nothing happens, i just return to the windows mem test screen.

In order to boot from Recovery disk just press F12 (don?t press 0 button). This should enable the boot menu on the screen. Then you could choose the CD/DVD drive as booting source?

But all this sounds a little bit like a hardware problem; I think about memory or HDD issue? so maybe these both parts should be checked too.

There is a nice tool called Drive Fitness Test which allows you to test the HDD for some errors?

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Hi guys I wonder if anyone could help please.

I have a Toshiba Satellite Pro C660-2DR laptop which seems to be faulty (just out of warranty).
Everything worked fine until we came to switch it on one morning and found the screen remains off (black screen). There is no output through the VGA as I have tested it on an external monitor.

The CPU fan spins for a couple of seconds and then switches off.
There is no hard drive read/write sound either. The power LED remains lit. I have removed the hard drive to access the data on another system which worked fortunately

. I have also removed the RAM, battery and optical drive but there is still no output on the screen.

Does it sound like a faulty motherboard?
The laptop appears to be in excellent condition.

Is there anything else I can try please? I would be very grateful for any advice.


Answer:Satellite Pro C660 does not boot no screen

Yes, this sounds like faulty motherboard or an part of motherboard like RAM or CPU.
You said you have already removed the RAM but did you use an good tested RAM module?

Theoretically it could be just an RAM problem but in worst case you will need to replace the motherboard and I think this would be really expensive repair.

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I have I Satellite c660 with a problem since yesterday it shutdowns after boot (5 min or so)

the cover on the back is very hot, i think its still under warranty but I rader not use it beceause I cannot mis my laptop very long.

where can i check the warranty, and is er a way to fix this my self (without loosing my warranty) or something i can try

I send I mail for info at [email protected] (belgium) but it returns beceause the adres dont exist. :manfrustrated:

Answer:Satellite c660 shutdowns after boot (5 min or so)


I think the notebook shuts down because of the high temperature.
This would happen to prevent the hardware parts from damage.

Did you clean the cooling vents in the past?
Do this using an compressed air spray? this is good tool to get the dust removed.

I did it many times?it helps to keep the good air circulation.

PS: if you have some hardware problems with your Toshiba devices, the first contact person is the Toshiba authorized service partner in your country

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My Toshiba Satellite C660-155 laptop wont boot up. When i turn it on i get a blinking "-" in top left corner, then the screen goes black and nothing happens after this. It is over a year old which means it is past its warranty.

This has happened before, about 4 or 6 weeks ago, a friend fixed but it has now returned to the black screen.
Any advice would be greatly appreciated.

Answer:My Satellite C660-155 wont boot up

For better understanding you must offer more precise information.
Can you enter ?Advanced boot options?using F8 at start-up?
Is option ?Repair my computer? listed there?
Can you start OS in safe mode?

Have you created recovery disc?

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I have a Satellite C660-117 laptop, and recently I've been having issues with the power with it. I've found that it is temperamental when it comes to charging, and recently I've had it sat in one place as I knew it would charge like that, but decided to transport the laptop elsewhere and since not been able to charge/power it since the battery ran dry. I haven't tried plugging it back in where I originally had it (and it's not really suitable to have it sat in one place, mainly because it's partially in the way of a desktop system).

I have tried various things, taking battery and AC adaptor out, leaving it for a while, then plugging them back in, and also taking them out, pressing the power button for thirty seconds and plugging it back in, but the problem appears to be between the AC adaptor and the laptop itself (No power goes to the laptop from the mains). I have also tried using another AC adaptor from another laptop, but this hasn't worked either.

Was wondering if there was any other option I could try out, or whether I'm stuck with having to purchase another laptop, as it's waaaaaaaaaaaay out of warranty. I would rather not go for this option, nor can really afford to send it off for a while to be repaired due to the time it would likely take.

Thanks in advance!

Answer:Satellite C660-117 - Won't boot, won't charge

If notebook cannot run with AC power supply only there is some problem with power supply electronic on the mainboard.
Sorry but with such issues you need professional help. Problem is that repair will be pretty expensive.
So maybe the best solution for you is to sell it on ebay because many hardware parts can be used for replacement and buy new notebook.

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I have purchased Toshiba laptop(C660-1CV) from a local dealer just before two days. I had loaded VMware along with couple of VMs and some other important software.

In spite of my company insisting for lenevo I had gone for Toshiba because I trust the brand and I have had real good experience with Toshiba. Today morning that is after two days of purchase of laptop the hard disk crashed and I got a black screen no OS prompt, nothing. My dealer said he cannot do anything I have to take it to Al Futtiam service center. The service center guy just re-connected the hard disk and it didn?t work, he straight away made a statement that hard disk needs to be replaced and it will another 4 to 5 days. He said for taking a back-up of your data I have to pay ?99 AED?. Isn?t that strange enough ??? My own laptop which is just 2 days old crashed and I have to pay for getting my data. The technical guy did not do any other troubleshooting except reconnecting the hard disk.

I want to escalate it to the right level in Toshiba. if anybody has any contacts in UAE region pass it on to me.

Answer:Satellite C660-1CV - hard disk crashed in 2 days

Hi pmavani,

I?m sorry to hear that that HDD died after 2 days that not normally but such things can happen, especially with HDD that is a mechanical part. But don?t worry this case is covered by warranty so you can get a new HDD for free from an authorized service provider and as the guy said it takes 4 or 5 days. That?s ok so the notebook can repaired within one week.

> He said for taking a back-up of your data I have to pay ?99 AED?. Isn?t that strange enough ???
No, that?s not strange enough. Warranty doesn?t cover backup, you have to do this yourself. That?s the reason why you should install and configure backup software before you do anything.

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For the past month my Satellite C660 intermittently refuses to boot. Frequency of failure appears to be increasing.

The drive light comes on, the fan runs for 5 seconds (sometimes 15seconds with a speed increase at the end) and then the machine shuts down.

No bios display.
This happens with battery only, PSU only or both connected. With HDD in or out, with or without ram.

Bios has been reset and updated and the bios battery replaced.
No loose connections internally.

PSU produces 19.3V DC.
No obvious pattern as to when it will boot, but when it does W7 runs fine.

Would be grateful for any input.

Answer:Satellite C660 - Intermittent boot failure

> This happens with battery only, PSU only or both connected. With HDD in or out, with or without ram.
On this virtual way it is not easy to say for sure where the problem is but it must be something with the mainboard. One thing would be interesting: when OS starts properly can you use it unlimited time or is simply cuts off after some time?

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Hi folks,

Posting this question for my neighbour as he now has no internet access as laptop not working - Satellite C660 running Win7.

When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Tried to boot from Win7 DVD (Pressed F12 to get to boot options & changed to DVD), can hear the drive trying to access the dvd but then get the message 'failed'. Win7 DVD works in both my laptop and desktop pc's.

Any ideas.

Thank you


Answer:Satellite C660 Won't boot from HDD or recovery disks

> When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Possibly the HDD is dead.
You ca try to power up the unit and press F2
Now you should be able to access the BIOS.

If the HDD isn?t listed on the first BIOS page, then this means that HDD isn?t recognized by BIOS and this means that HDD is faulty.

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I have a Satellite C660 - PSC0AQ-03C019 + 1B194392K

For the last year the notebook has been running fine however in the last 2 months it has had a boot issue. The first attempted boot of the day, it will not boot, it powers on gets past the boot screens past the blinking cursor top left then stalls with a blank screen (not cursor just a faint glow).

Pressing and holding the power button turning it off and then turning on again the computer will start. sometimes (not always ) it will ask to boot normally or repair.

The notebook works perfectly in use not errors not crashes. Restarting the notebook works as expected shutting down and powering on after 5 mins works fine.

If the notebook is left off for an hour it or more it will not boot the same as above. powering off and powering on the system will boot but with start normally question.

There are no errors shown in system logs

I have performed a full system reinstall from HDD recovery.
I have performed a full system reinstall from DVD recovery.
I have performed a full system reinstall from DVD on to a brand new hard drive recovery.
I have replaced the ram

I have attempted to update the bios but get an error
Bios version above 200
Battery capacity more than 10%
AC is attached

Answer:Satellite C660 fails to boot first time


Your problem description is, for me, pretty confusing and I cannot understand your problem.
Can your notebook load and start preinstalled operating system or not?

Enter BIOS and set it to default settings. After doing this start your notebook again and describe what happen exactly.

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My Satellite laptop C660-2EV running Windows 7, for no apparent reason crashed to the blue screen of death, after which it would not reboot.

I have attempted to reboot in safe mode using the function keys but it gets as far as loading: windows\system32\drivers/classpnp.sys and then just sits there. From the various Internet posts it would appear that there is no definitive answer to this problem. Recommendation is to reload using recovery disks or the hidden image.

I cannot access the user manual as it is on the laptop so i have referenced the various posts on the internet. I had created repair and recovery disks when i purchased the laptop and so following various posts I booted my system with the repair disk and the process started.

Unfortunately the screens that appeared were different than those in the posts and as I do not have access to a user manual, I do not know if I am following the correct procedure.

Can anybody provide me with a PDF user manual for a C660-2EV laptop ?

Alternatively can anybody advise me how to reload Windows 7 ?

Thank you in anticipation.

Answer:Satellite C660-2EV crashed with BSOD and does not boot

User?s manuals document can be downloaded from
Anyway, if you have created recovery discs please start your notebook and press f12 to enter boot menu. When boot menu is shown on the screen put recovery disc 1 into optical disc drive and choose CD/DVD device as bootable device and press ENTER.

Installation should start. What you must do is just to follow menu on the screen. It must be similar as sown on

If you have more questions or if you need some assistance let us know.

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I am unable to get into boot menu for my laptop.i pressed esc f1 f2 f10 f12 keys.but im unable to got to boot menu

Answer:How to enter boot menu on Satellite C660-20C?

Can you please tell us which operating system do you use?
Does preinstalled OS starts properly?

Is maybe option for ?Fast boot? enabled?

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Satellite C660. I can only boot with battery disconnected and charger connected.

Answer:Satellite C660 will not boot when battery connected

Since when you have noticed this problem?
Is battery that you use still original one that you got with your machine?

When Windows is fully loaded and you put battery additionally is battery recognized properly?
What happen when you disconnect AC power supply?

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Hi, i have a problem about the compatibility between the internal hard disk(1 terabyte) and the installation of windows 7 pro.
I've broken my old internal hard disk(320 gb) and i bought the new hd(1 tb), but during the installation it says that w7 can't be installed on this new hard disk.

Can the motherboard of my pc (serial number: 3B071014k) support the new hard disk (serial number: wd10jpvx)?
and if the answer is "yes", how can i make it work?

Answer:Satellite C660 - compatibility between internal hard disk and motherboard

i've forgotten the model of my pc: satellite c660-1h6.

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Running diagnostics on my two-day old Satellite C660 shows a failure on the hard disc. Windows hard disc checker ran without failure.

Can I assume that this is a false indication by the Toshiba diagnostic? The one thread on this topic is not conclusive on this issue.

Thanks Fred

Answer:Satellite C660 - Diagnostic shows a failure on the hard disk

Hi frredi,

What diagnostic tool you mean? Is it the Toshiba diagnostic tool that shows an error on HDD?

If yes you should contact the seller of the notebook and ask for replacement notebook. Defective HDD sector you can always get but it?s not recommendable to save important data on it.

So just give it back to shop and take a new one. :)

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Windows 7 64 bit Satellite Pro C660-1NR Laptop

Hi There,

One of my users' Laptop Computer freezes at random moments throughout the day. At first I thought it was battery related, as the first two occurrences happened when working unplugged, but it has since done it when plugged in too. On average it happens at least once every day.

It will not resume afterwards, the only way to get past this is by holding the power button and restarting.

The problem started when uploading a number of Windows updates about 6 weeks ago. Before it has never frozen, not even once.

I will wait for it to die again (might be today, might be tomorrow!) and will look at the event log around the time that it died.

Do you think this is hardware or software related?

I have updated the laptops drivers, chipset etc, so all is as up to date as I can get it.

Nothing wrong with this laptop other than the freezes, performs fine when it's working.

Your help is very much appreciated.

Kind Regards

Message was edited by: lhall6

Answer:Satellite Pro C660-1NR freezes intermittently, hard reset required

>The problem started when uploading a number of Windows updates about 6 weeks ago. Before it has never frozen, not even once.

So why you don?t try to set the system back to the point before the updates have been installed? I think this would be the first step trying to solve this issue.

>Do you think this is hardware or software related?
If setting the system back to the early time point would not help, I guess an system recovery would be the next step to discover the reason for this issue?
After recovery the unit should work properly? if not? well it could be hardware related issue

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Hello Forum - I hope someone can help.

My kids (PC people) run a C660-IST (two years old). I say 'run' - the machine is going at a snail's pace. Confession - their dad has only ever worked on Apple (I know, i know....) so [email protected] thrashing around trying to help them. With limited success.

I've found something called 'Computer' and it says:

Hard Disk Drives (3)

WINDOWS (C:) 81.3 GB free of 149 GB
Data (D:) 141 GB free of 148 GB
Microsoft Office Click-toRun 2010 (Protected) (Q:)

I had supposed that the kids had simply filled up the memory running games (Sims and Zoo Tycoon) but - looking at the memory available that doesn't seem to be the case.

So I ran the 'Diagnostic Tool' programme. Everything looked fine....until it ran the 'HARDDISK'. And it says 'FAIL' in the 'results' box.

That's as far as I've been able to get. Not sure why the 'FAIL' result is there. Not sure what the kids can have done to the machine for this to happen.

Two questions:

- would the 'HARDDISK FAIL' be the cause of the machine running so slowly?


- is there anything I can do to try and fix the problem?

Please be gentle with any response - PC management is NOT my forte!

Many thanks

Helpless Dad

Answer:Satellite C660 is running slow - hard disk 'fail'?

> would the 'HARDDISK FAIL' be the cause of the machine running so slowly?

Yes, a faulty HDD can be the reason for slow notebook performance.

> is there anything I can do to try and fix the problem?

There are some things which should be clarified.
If its an physical HDD problem, the only one real solution is: HDD replacement.
If the issue is related to bad sectors and files stored on the HDD, the solution might be much easier:
First of all I would recommend cleaning the system using CCleaner (freeware software)
You could delete the temporal stored files.
Additional you could defrag the HDD partitions .
Here a nice article from Microsoft:

but finally if you would not notice any improvements, you could format the HDD and install the system again using the Toshiba recovery disk.

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Hi Guys

I have a C660-125 and its developed a problem with the DVD drive. It can read CD's and burn CD's fine, however it will not read or burn DVD's at all.

I've used a laser cleaner, I also googled firmware but couldnt find anything for it.

Any ideas whats wrong with it?

The model is TS-L633

Answer:Re: Satellite C660-125 DVD drive cant read DVD's

>I've used a laser cleaner, I also googled firmware but couldnt find anything for it.

I cleaned the laser lens of my ODD using cotton wool tip and alcohol and this worked like a charm. In your case its worth a try too.

Furthermore if an ODD firmware would be available, then you should find this on the Toshiba European driver page.
I checked it but did not find a firmware for TS-L633? so this means that firmware update is not necessary.

But I found this Toshiba document:
_ODD Firmware Update to fix problems with the Toshiba Recovery CD creator_

But be careful: the document contains different firmware files for different TS-L633 ODDs. If your ODD is not part of the list, don?t try to update the firmware since the usage of not compatible firmware would damage your ODD!!!

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I've just been getting to grips with my new Satellite C660-11K laptop that I purchased for Christmas, and came to try playing a DVD for the first time tonight.

The first one I tried was a business produced DVD in DVD RW format. When I inserted it into the DVD drive, I got a "Windows Media Player encountered a problem while playing the file" error message. Following the troubleshooting guide to check my sound, video and game controllers settings didn't solve the problem.

I then tried a purchased film DVD (DVD Video format), and got the same error message.

Finally I inserted a purchased audio CD, and attempted to play this through Windows Media Player and iTunes, but could not play any tracks. The Gracenote software did however identify the CD and track names.

Through device manager I found that my DVD drive is a TSSTcorp CDDVDW TS-L633C, and is enabled, set to DVD Region 2 and has up-to-date drivers.

Am I missing something silly that's preventing me from getting my DVD drive to work, or do I have a faulty DVD drive?

Any help or ideas greatly appreciated.


Answer:Satellite C660-11K DVD drive not working

Hi mate

Maybe you need an firmware update for the CD/DVD drive.
I found this Toshiba document:

+ODD Firmware Update to fix problems with distorted audio sound on CD Playback under Windows 7+

Please check this and if necessary update the firmware!

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I have read up on this status code & the best advice was from Microsoft site saying that system restore could help. But that was stupid assistance as i cannot load up my system as I cannot complete start up repair because after clicking on it windows bar for loading up files does not end up being completed!

Instead i end up back at the Windows boot manager to try the repair that i have attempted 3 times.

Is there anything else i can do without paying out money for parts.

Thanks, mike

Answer:Satellite Pro C660-2JN cannot boot Windows - status: 0xc00000e9

Could you provide some essential information?
What notebook model do you have exactly and what Windows OS do you use?
Did you create recovery disks in the past?

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I hope you would help me.

I am having an issue with my bluetooth dongle and satellite c660-108.
It works all perfectly. It connects devices via bluetooth and I can do everything I want.

But then when I am shutting down laptop and turning on again it won't go if the bluetooth dongle is still in the usb socket.

I see Toshiba screen and then it hangs with black screen and blinking cursor in top left corner.
I have to turn it off, take out the bluetooth dongle and then turn it on again.
And then windows starts. After that I have to put in bluetooth dongle again if I want to work with it.

It is not a huge issue but it is a bit annoying when I have to take out the bluetooth and put it back again to get the windows started.
I am currently running under win 8.1 but had it already with win 8.

Anybody any ideas??

Answer:Satellite C660-108 does not boot if USB Bluetooth dongle connected

>I see Toshiba screen and then it hangs with black screen and blinking cursor in top left corner.
Mostly the blinking cursor appears because the notebook cannot find an bootable device.

It looks like the unit cannot switch to the HDD while the USB dongle is connected.
I would recommend you checking the booting order in the BIOS.

Set the HDD at the first place and the USB as last possible booting device.
Save the changes and check if it helps.

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laptop was accidentally dropped, worked okay at first but now won't load,
using f12 key to boot menu, the screen says,

pxe-e61 media test failure-check cable.
also pxe-m0f; exiting
pxe rom, operating system not found. can anyone please explain waht this means?

Answer:Satellite Pro C660-v10 does not boot: pxe-e61 media test failure

The codes you are getting relate to the computer "setting itself up" before loading Windows and finding either what must be there missing or something that the BIOS says is there but missing. I believe the "check cable" message is generated when the pre-execution enviroment (pxe) looks for a device on a known connection and gets no response. This could be that a cable is not connected or the cable is perfect but the device is "broken" and is not responding to the pxe request.

I don't know anything about c660.
Can you access the BIOS? - is there anything greyed out or missing.
Can you change the boot order so that the CD is first and then see if the computer can start to run from a Windows CD.

(I would think its the HDD - I would think a mechanical device is more likely to give up than the electronics)

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satellite c660 blue screen
Technical info.
Stop: oxooooooed

What does this mean and what do I need to do?????
Pretty please someone help me.


Answer:Satellite C660 - BSOD Unmountable boot volume

Windows is corrupted.
You need to use the recovery discs to reload Windows.
If you need data from the HDD you can use a USB SATA 2.5" caddy to copy the data to another PC.

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So this morning after trying to power up my Toshiba Satellite C660/C660D I was met with a black screen.

The power lights both work and light up, the fans whirl when I power up but nothing ever comes up on the screen, I was wondering if anyone could help here?

It's less than 3 months old.

Answer:Satellite C660/C660D will not boot up (black screen)

To be honest I really don?t know how to help you.
Remove battery, leave notebook for a while and try to start notebook with AC power supply only. Try to do it several times with and without battery. If nothing helps there must be some hardware problem so I recommend you to contact Toshiba service and ask for help.

Warranty is valid so there is no reason to be worried about it.

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hello guys can anyone help me please .

after windows boot manager failed , i tried to build the bcd boot again , i tried everything but didnt work , and then i got a different bootable USB i format , but i noticed all drivers were gone , i hv downloaded drivers again but since then this laptop become a disaster keep crushing , stucking at startup(welcome page) sometimes a blue screen blink in split sec and r keep restarting ,

i wanted it back as it was before format , i have toshiba hdd recovery on hard drive D but dont know how to use ,

i copied on a usb flash drive but cant boot from it , please help

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Satalillite C660

I cannot boot onto windows 7.
I get a blank screen and curser not matter what, I have no recovery disc.

I have tried F8 and to repair, but again, it just goes to the blank screen.

Any ideas?

Answer:Re: Can't boot Satellite C660 - black screen and cursor


since when do you have the problem?
did you have any problems before?
Did you change anything in the system?

Do you can try to disconnect all removable devices to check if one of these components is causing the problem

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My Satellite C660 CD/DVD ROM drive is not reading CDs. When checking my Device Manager, there is a problem identified:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

How do I go about repairing this fault?

Answer:Re: Satellite C660 - CD/DVD drive error code 19


This is a known issue and there are already many threads here in forum about error code 19 in device manager. Toshiba has already released an FAQ regarding this article:

To get rid of this you have to delete the upper- and lowerfilters in Windows registry:

1.Start > Run > Regedit
2.Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class{4D36E965-E325-11CE-BFC1-08002BE10318}
3.In the right pane, delete the "UpperFilters" key, and delete the "LowerFilters" key.

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hi all new here

well we have had our c660 106 for 2 month now,but the missus decided to drop it from about 6 inches high, it stayed on but the led screen is cracked internally as the colours were bleeding over etc,unwatchable.
It stayed on untill today and ive been pricing screens up.(had it connected through rgb to my home lcd)

i had to unplug the laptop and turn it off,but now the problem is when i switch it on it will do the inital fire up to the toshiba black screen where i have the options 0f f2 and f12 but then immediately turns off completely, we are worried now as we have a 1 yr old and we have everything she has ever done on there,
is there anything i can try

i know warranty wont cover it as its obvious the screens broken and not just failed.
any help would be brill


Answer:Satellite C660-106 wont get past boot screen and shuts down

anyone any idea?

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I enabled the Quick Boot Function which skips the Logos and only boots from HDD, but I can't enter or reset the Bios.

I tried every button combination I can think of.
F2+power on not work.
F1, F10, F12, del, ESC, INS - all not work

BIOS updated to 1.50-win.
Help, please.

Answer:Satellite C660-1TM - cannot enter BIOS due to Quick Boot Function


To access the BIOS you have to power up the unit firstly (press power button) and then press immediately the F2 button. You can press F2 several times in the row to ensure that the button has been activated.

By the way: The Toshiba HWSetup is preinstalled on most Toshiba notebooks.
This utility provides BIOS options and settings. So you can change the boot order in using this tool too. You can find it in Toshiba Assist ->Optimize tab

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First, thanks for any help. I know nothing about the inner workings of computers, so please, explain things to me the way you would to an infant! Here's the problem: my Satellite C660-IHK is a month old. I haven't used it much, nor have I had any problems with it. Until last night. I turned it on, the logo appeared as usual, and then it went to a screen that told me to "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key". I've no idea what that means or what I need to do now.

On another try, I pressed 'Set Up', which was located at the bottom of the screen when the logo appeared.I went to 'Boot'. Here's the info:

LAN Realtex PXE

On this page, I'm also told to 'Select the priority for booting the computer'. Again, I don't know what that should be. Any help would be much appreciated.


Answer:Satellite C660-IHK - "Reboot & Select proper Boot device"

Do you see this message every time when you start your notebook?

It is a bit strange.
Start notebook and press F2 to enter BIOS settings. Use F9 and set it to default settings and check if the problem persist or not.

If yes restart your notebook again and press F12 to enter boot menu. Check if HDD is listed there. If yes choose it and press ENTER button. Does Windows start properly?

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My friend bought this laptop in April 2007 and was very happy with it until about a month ago when it stopped booting into windows xp.

On starting she now gets the message

"PXE-E61 media test failure - check cable"
"PXE-M0F exiting intel boot agent"
"insert system disk in drive"
"Press any key when ready"

and then the laptop won't boot into windows.

I thought that the hard drive may have come loose, so I took it out and refitted it, but to no avail.

I have also tried to reinstall with the recovery CD's but get the following error message
GDISK (E) no such fixed disk 1"

this is followed by ***ERROR***
error number 11030
message invalid destination drive

I ran a Toshiba (or it might have been Hitachi) disk checking utility which I burned to a cd and ran on boot up.

This said that there were problems on Toshiba MK4025GAS, which is the hard drive. the details match up with what it actually says on the drive.

The BIOS can see the drive to boot to as it is listed as the master, with the cd drive as the secondary.
Therefore, is it the case that the drive is broken. If so - can it be repaired or is there another solution.

I have tried googling the error message and there are conflicting messages regarding this issue, so your help would be much appreciated.
It seems crazy that the drive can break after only 18 months - was there a faulty batch?

If this is the case does Toshiba offe... Read more

Answer:Re: Satellite A40 - hard drive error - won't boot

In your case the HDD is definitely defective and you need replacement. Satellite A40 is pretty old notebook without valid warranty and there is no Toshiba replacement.

Just buy new HDD. HDDs for this oldie are not expensive anymore.

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Can someone please help,

I recently bought a Toshiba Satellite C660/C660D for my nephew, We have forgotten the administrator password and we don't have password reset disk is there anyway around this.


Answer:I forgot my administrator password on Satellite C660/C660


I assume you are talking about windows system password and not about BIOS password. Right?
It?s not very big problem if you forgotten the System password but if you mean BIOS password then you are in trouble because the BIOS password can be deleted just by an Toshiba ASP technicians?

So I assume you mean Windows password? so start the notebook and press F8
Now you can choose Repair my Computer and then choose HDD recovery.
This would start a HDD recovery procedure which would reinstall the system? during the setup you can set anther admin password.

Of course there are some other methods but as far as I know this requires 3rd party software/tools or Win 7 DVD? so I think the HDD recovery is the fastest solution.

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I have a C660-1KT

It has a C drive with 149gb memory.
It also has a D drive marked Data with 148gb of memory; only 7gb of this is used.
Can I free up the remaining memory as my C drive is getting full.


Answer:Satellite C660-1KT - can i delete data from D partition drive

The D partition contains the Toshiba Recovery image files.
If you delete this image files, you will not be able to perform HDD recovery procedure and you could not create the Recovery disks…

Therefore its strongly advisable to create recovery medium before deleting these image files!

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I dropped the laptop today literally a few inches from the floor, it slipped from my hands as I was placing it on the floor. It fell flat.

I am now seeing the message "reboot and select proper boot device"

I have tried a few different options that I have read, and I can see the HDD in the F2 BIOS thing...or whatever it is called. So it is being recognised, but I can't seem to get around the message. Any suggestions?

Thanks in advance.

PS I will need clear instructions, I'm not stupid, but I need things explaining. I do understand some bits and pieces.


Answer:Satellite C660: message: reboots and select proper boot device


I think that your HDD is damage.
I think you did not check this correctly in the BIOS.

Please go to BIOS once again pressing F2.
Now on the first page you will see date, time, CD/DVD drive details and you should also see the HDD details (size, name)
Can you see this?

If not, the HDD is not initialized by BIOS and this means that due to the drop the HDD has been damaged.

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I tried to clone my hardrive using Norton Ghost 15 and managed to mess it up big time. Now when booting, I get a message saying windows does not regonize boot sequence. Enter instalation disk ,choose language and click repair my computer.

The only disc I received with my laptop was a recovery disc, which I assume will delete everything. Where can I obtain an Instalation disc or is there another way I can boot up and repair my laptop?

Kind regards.


Answer:Satellite L40 - Unable to boot after cloning the hard drive


Does this mean you have cloned the current Windows installation to another HDD?
Well, maybe something went wrong during this process or this version of Ghost is not compatible with Windows XP?
Have you tested it with another program?

>The only disc I received with my laptop was a recovery disc, which I assume will delete everything
Yes, this disk will delete everything on the HDD to restore factory settings.

> Where can I obtain an Installation disc or is there another way I can boot up and repair my laptop?
You can get a normal Windows disk from every computer store I think.
Can you access the advanced boot menu of Windows?

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Hi, my teenage son's Toshiba Satellite Laptop L455-S5975 won't boot from hard drive. On powering up, displays Toshiba logo and allows F2 to SETUP or F12 to Boot Menu. Does not allow F8 to Safe Mode. Without action, screen then goes to black with cursor in upper left corner. Have tried the following:

1. Made Windows 7 repair sik from other computer. Will boot from repair disk. Repair routine does not find problems.
2. Tried to restore to previous good restore point - spends much time copying files (hard drive seems to be working) but still will not reboot.
3. Removed hard drive and used EZ-CONNECT to put on USB port on other computer. Can see and copy files on hard drive.
4. Ran virus scan on hard drive using MALWAREBYTES. Found some minor viruses and repaired.
5. Reinstalled hard drive, tried booting into HDD Recovery mode by powering on while pressing "0". Displayed "HDD RECOVERY MODE" at bottom left of screen but did not do anything.
6. Tried the "remove battery, disconnect AC power, press power button for 30 seconds" trick. No success.

So now what? The hard drive seems to be okay but it's certainly not booting from there. The motherboard seems to be okay since it boots from a repair disk. I don't know what to try next.

Thanks in advance for your help!

Answer:Toshiba Satellite Laptop Won't Boot from Hard Drive

Forgot one other thing I did - while I had the hard drive hooked up to another computer via EZ_CONNECT, I ran chkdsk /f and chkdsk /r on it. Both completed normally with no errors.

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Hello, I need help, my A33 won't boot to a hard drive. It is seeing the hard drive in the bios and even by the operating disk when you go to install. But as soon as it goes to boot to the hard drive, it just sits at a black screen. It is very strange that you can see the hard drive in bios and even with a diagnostic disk. I can see it, scan it and check it by booting with a diagnostic disk, but when I boot the computer, it does nothing.

Help please!!!

Answer:Satellite A33 won't boot to hard drive even after installing new system

Wait a moment. Your posting is so confusing. When you read it can you understand what you wrote?

BIOS recognizes HDD properly, right?
When you use bootable disc for OS installation is HDD recognized properly?
Can you install OS using original recovery disc or using Microsoft installation disc?

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Hi my name is Lisa and I'm am new to the forum, I am hoping someone can help. When I turn on my Toshiba Satelite C660 I get a message saying failed to load files with this information....


Status- oxcoooooof

Info- An error occured while attempting to read te boot configuration data.

When it then continues to try loading the next message goes on about something being changed and says something about the hard drive or rom drive I think it was rom drive anyway...

Am I going to be able to fix this issue or am I likely to have to replace hard drive or something...

Thanks in advance for any help/support and advice xx Lisa xx

Answer:Hard drive problems on my Satelite C660

Hi Lisa

Can you start notebook in ?safe mode? (F8 at start-up)?
If you don?t have some important data saved on the HDD you can try to install recovery image and check functionality with ?factory settings? -

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When I start to play a disc from the disc drive of my Satellite C660 the tray opens each time.
Who knows how to solve this problem?

Answer:Satellite C660 - Tray of disc drive opens unasked

To be honest i dont understand which tray do you mean exactly.
Can you please tell us which disc do you want to play and can you pleae make a screenshot of this tray.

It will help me to understand what do you mean exactly.

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I have a bizare problem with my Satelite C660-1DK; I can only boot to my Windows using Fast Boot option, if I switch to Normal Boot, the screen goes black and it shows Boot Failed - [DEVICE NAME HERE], where the device name starts with the HDD and ends with the USB(if plugged ofc). What would be causing this problem? And how to particulary solve it?

Notes: SATA is set to AHCI Controller.

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I have just upgraded my hard drive from the pathetic 5400 crod they supply to an [email protected] but now have a major issue.

I initially imaged the os from the old hard drive back to the new drive and have had chronic boot issues (1 in 3-4 boot attempts succeed else it fails at any point (often at the Toshiba startup screen)).

I've reinstalled from a plain clean Win 8.1 ENT disc (trying to avoid the bloatware) and this has the exact same issue and was what I used to format the laptop fine with previously and worked previously.

I've tried reformatting and reinstalling (deleting ALL partitions each attempt) in CSM, UEFI non secure and UEFI secure. CSM is a straight never works no go and both UEFI methods have the exact same outcome.

I've tried with the original restore discs and it seems to work (haven't had time to fully test) but I don't want the bloatware and this should not matter since if I were a customer who forgot to make the restore discs (happens too often) and just had to have a failed or killed hard drive replaced the laptop would now be a door stop.

This seems as bad as Apple for locking people in :/.

So I'd appreciate ideas from people please, I'm not sure if there is a prep program that is supposed to be run over a new drive like PS3's etc (I doubt it) but this is driving me up the wall and will be the last time I consider Toshiba as anything other than a joke if there is no fix.

I've had to replace hard drives a few times in my previous Toshi... Read more

Answer:Satellite L50D - Boot issues after Hard Drive replacement


In my opinion you should check firstly if this booting issue is related to the new installed HDD or new installed system.
You said that the notebook fails to boot often at the Toshiba splash screen.

The splash screen appears while POST (power on self test) procedure. During this test, the hardware will be checked.
I?m wondering if the hybrid SSD/HDD isn?t recognized by BIOS during this particular step.

From my point of few this might be the reason why the system cannot be booted up.

Another important note:
The Win 8.1 requires enable secure boot as well as the UEFI boot mode.
Therefore you should enable both options in BIOS.

Last but not least check if you are using latest BIOS version as well as latest firmware for hybrid SSD/HDD

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Relevance 61.5%

I push on button - briefly see the In Touch with tomorrow TOSHIBA screen - then '+a disk read error has occurred Press Ctrl Alt Del to restart+".

I control alt delete takes me briefly back to TOSHIBA screen where I can choose either F2 or F12.

Do I need a boot disk and where can I get one from so as to boot it from the CD ROM?
Do I try and enter the Satellite M40 Product Recovery DVD-ROM - this worry's me as the hard disk will be reformatted and all data will be lost.

I am stuck please help!!

Answer:Satellite M40 does not boot from hard disk drive - read error


If you enter the Product Recovery disk, Windows will be reinstalled and all data on the HDD will be erasing.

I think your HDD is damaged. You can check this with the Drive Fitness Test. Here you can download it:
Download the CD image, burn it on a CD and boot from it. Then you can test the HDD.
On the same website is a user guide if you want to know more.

By the way: You can save the data on the HDD, when you put in an external HDD case. Then you can save the data on an other PC if the HDD is ok and do not have errors.


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Toshiba Satellite Laptop L455-S5975 won't boot from hard drive. On powering up, displays Toshiba logo and allows F2 to SETUP or F12 to Boot Menu. Does not allow F8 to Safe Mode. Without action, screen then goes to black with cursor in upper left corner. cant do system restore. i have install disk which i can use to get into revovery. f8 doesnt work. nothing happens after reboot and pushing f10 either. after i try to wipe partition and reinstall it says i cant.
any help would be greatly appreciated. im really new to this so if you need more info please let me know. i have searched other post and a Malware Response Instructor named FARBAR fixed a problem similar to this for someone else this was their topic heading "Toshiba Satellite Laptop Won't Boot from Hard Drive"

Answer:please help cant boot hard drive or install os on toshiba satellite L455-S5975

Hello kgne36,

Welcome to this forum.

Please tell me if you have still the issue. In that case update me about the current condition of the computer.

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Relevance 60.68%


I'm new to this site and need some advice.

I have a Satellite C660 Laptop and when I recently turned it on I got this message.. HDD has a Smart Predict Failure Function, check drive.

I have done a HDD Recovery but still getting the same message.
Do I need to buy a new HDD and if so where is the best place to buy one.

I live in regional WA.

Any advice would be much appreciated.

Answer:Satellite C660 - message: HDD Smart Predict Failure Function - check drive


This looks like the HDD is going bad and in this case the recover procedure isn?t a real solution.
I think you have to replace the HDD in order to fix this problem.

The notebook supports the 2.5? SATA HDD and I think that you should find some good online offers in your region.

By the way: after the HDD replacement you should be able to recover the notebook again using the recovery disk.

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Relevance 58.22%

I am trying to upgrade my hard drive and clone the old one to it in my X201. I have been told that I need to first replace the old hard drive with the new one, then boot off the old one via USB. I can then clone the old one to the new one. When inside the system, my hard drive boots just fine. However, when I hook up the hard drive externally and boot from it, it gets to the Windows logo then blue screens very quickly and reboots. Your suggestions are much appreciated.

Answer:When internal, hard drive will boot just fine. When USB, hard drive will not boot (blue screen)

I had the same issue when upgraded HDD to SSD in my x220. I think it's Lenovo hidden partittion related behavior (System_DRV in my case). And MBR of course. Just swap the drives and clone the old HDD to the new one.

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Hey guys, kinda new here, hopefully I'm posting this in the right forum section.
I'm not that super oriented with computers, I'll give it my best shot to explain what's going on here.
In short my PC just won't start. The light turns on, it boots up, and then I get a black screen with text referring to either "Start Up Repair (recommended)"
"Start windows normally"
If I choose start windows normally, it brings me to the black booting screen with the windows flag, then it proceeds to go back and restart the system, going back to the black screen. OR More likely it just stays stuck on the glowing windows flag.
This also occurs if I press F8 and go into safe mode. After listing all the components before going into safe mode, it simply restarts itself and goes right back to the black screen of the two choices.
If I select Start up repair, a grey loading bar appears below that on occasion freezes. If I manually reset the computer try it again, I get to a blue windows default background screen and the message
"Startup Repair
Your computer was unable to start
Startup repair is checking your system for problems...
If problems are found, Startup Repair will fix them automatically. Your computer might restart several times during this process.
No changes will be made to your personal files or information. This might take several minutes.
Searching for problems.. (this is beneath a blue bar that has been going on for at least an hour)
There's also a Dos window... Read more

Answer:Windows 7 won't boot past possible broken Hard drive attempting to recover/clone/copy hard drive

It sounds to me as if your Operating System has been damaged beyond repair, and that you only option would be to re-install your system using the 'Return to Factory Settings' facility provided. Unfortunately, this would mean you would lose all you data, and, from what I can tell from your posting, you have not taken a back-up so you cannot repair your PC at present.
You first need to remove your heard drive and connect it to a working PC either as slave or in a caddy, and use this to copy all your data onto a new external device.
Once connected to another device, you could partition your Hard drive and copy your data into a second partition.
Once you have your data copied, return the HHD to your own PC and re-install your system from scratch.

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Relevance 54.53%

I have two laptops, a ThinkPad T30 and a Latitude C840 (they are both working with XP SP2, except the T30 doesn't have a screen). I'd like to move the T30's drive into the C840, but when I do this, the C840 will hang right after the BIOS screen (incl. the XP CD's Press a key to boot off the CD if I tell it to boot from the disc drive first).

My first thought was to try Recovery Console from the XP CD. I can log into the install, and I've already tried fixmbring and fixbooting it. This doesn't help.

This leaves the option of the drivers not being right. I installed the C840 chipset drivers, nothing.

I'd really rather not go on a wild goose chase trying to figure out what'll get things up and running, so can you guys gimme a suggestion?


Answer:Moved hard drive and cannot boot; hard drive accessable from Recovery Console

You can't simple move one drive from one machine to another because the drivers are specific to the hardware. Did you receive recovery CDs for the Latitude? If so, you could use them to "restore" it to its factory default with the new drive. This may actually be on a partition of the hard drive.
As an alternative, you could create an image of the original drive and restore it to the new one using some freeware such as DriveImage XML. To restore the image to the new drive, you'll need to boot to a bootable CD using something like UBCD4WIN and restore the image from somewhere on your network.

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Relevance 54.53%

Windows XP Professional Service Pack 2 (build 2600)
2.20 gigahertz Intel Pentium Dual
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache
WDC WD1200BB-00FTA0 [Hard drive] (120.03 GB) -- drive 0, s/n WD-WMAET2099978, rev 15.05R15, SMART Status: Healthy

Hard drive #1:
Just a few weeks ago my hard drive started clicking and suddenly my system froze. The drive wasn't dropped, bumped, or anything like that. It was fairly new as well. I was having some issues accessing my files AND I couldn't access the internet through any browsers. I was connected, could play internet-using games, but got no reply from websites. I decided to reformat. Well, that didn't go so well. Reformatting did not fix the freezing issue nor did it fix the internet issue. I attempted to reformat the partition on C but it simply wouldn't let me.

Hard drive #2:
I pulled out a newish hard drive and formatted it, installed my applications and continued on my way. Everything was working great, until a day later when the hard drive AGAIN froze in the middle of a session and this time I couldn't even boot. I was getting a boot error that mentioned not receiving a boot file name. I went into the windows repair console and did a chkdsk which turned up a few errors (and attempted to recover them I assume). I could now boot, but random freezing would still take place now and then and EVERY DAY I have to access the repair console due to boot errors. Almost every other attempt to boot resul... Read more

Answer:Multiple hard drive boot errors, hard drive clicking, and freezing

Try installing another operating system onto the disk and seeing if that crashes as well. If it doesn't you probably have a bad Windows cd. I suggest trying Kubuntu, a version of Linux meant to look somewhat like Windows (You can click here to skip directly to the download page). Just remember to actually install the thing. Most Linux operating systems can be ran directly from the cd without any need to be installed onto a hard disk. There's usually a program on the desktop that will install the system for you. If it runs properly for a week or two, get a new Windows disk. If it crashes just as much as Windows did, get a new computer.

Also, how much RAM does your computer have? If it's very low (256-512 megs or less) it can sometimes cause these kinds of crashes too.

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In summary:  

At the boot screen,
Port 0 (Drive D) is one Size, but then when windows opens fully and it is a
                    DIFFERENT SIZE
Boot screen is entirely different to the Disk Management Screen (And Windows Explorer screen)

In detail :

'Disk Management picture' - text version :
        Disk 0 - Drive (D)     223.57 GB    (same size as Port 4 - my
1st Priority Boot device - SSD in boot screen )
        Disk 0 -
        Disk 1 -    3 partitions    -->    Acer C   84GB free

'Boot Screen picture' - text version :

RAID Volumes
ID     Name             Level                          
Strip      Size             Status                    Bootable
0       Volume 0  &n... Read more

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Relevance 52.48%

I have had my Satellite M30 for 2 years now and it has never given me any problems, until a few weeks ago. The problem started soon after I upgraded Windows to SP2, when I was playing a game it would stick for a minute or so, and then carry on as normal, the problem slowly got worse and started blue screening with 'Unknown Hard Error', and occasionally the odd tool tip at the bottom right hand side saying ?Unknown Hard Error? and then freezing. It also took a long time to boot up and to generally do anything.

I assumed that it was a problem from when I upgraded to SP2, so decided to re-install Windows and start over again, updating the BIOS while I was at it.

Once this was done it seemed fine for an hour or so, but then tried to install a game and sure enough, the good old blue screen appears and the whole problem starts again.

I took it to a repair shop and explained the problem and that I had re-installed Windows to no avail, and that I suspected that it may be a hardware fault, I left it with them and 2 Days later I get a call saying its all fixed and ready to be picked up, I asked what was wrong with it and they said they re-installed Windows and its now working fine (which is what I told them I had done and hadn?t worked!). I picked it up (and got charged ?40 to have done what I had already done). I got it home and all seemed ok?..for a few hours, then the blue screens appeared telling me all about beginning physical dumping and the usual stuff.

I believe ... Read more

Answer:Satellite M30: Unknow Hard Error - Could it be a hard drive problem?


Does the blue screen appear only if you play games???

But I agree with you. In my opinion there could be really a hardware malfunction.
The question is --- it?s a HDD or something different?
Hmmm?. I think the issue is not related to the HDD but maybe to the overheating??
According to the posting it happens when you play games. The game is a heavy performance application. All devices run with full performance and produce warmness.

I?m not 100% sure but possibly the high temperature has a bad influence on the system and therefore the BSOD happens.
You have suggested that the notebook run for about 2 years properly. Maybe fans cannot cool properly because of the dust and debris. Two years is a long time if you have not cleaned the cooling modules and fans.

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Hello All, I am not a very computer savvy person, but here it goes. I have added a second hard drive to my computer and I installed Windows XP OS. My primary hard drive has Windows 7. My primary drive is connected via a SATA connection and the the secondary hard drive is connected via IDE connection. I have set the jumper "pins" on both drives to match each other. The Bios has the Second hard drive set as slave. Upon start up I do not get an option to select an OS. It automatically goes into Windows 7. What do I need to do so that I can get prompted to chose an OS? Please help. Thanks alot.

Answer:Can't boot secondary hard drive that has different OS from primary hard drive

Apples and oranges. There may be tricks, but normally dual boots require setups all be on the same type cables and connectors.

3 more replies
Relevance 51.25%

Hello all,

Asus P5N-E SLI
Intel Q6600 2.4ghz
Micron 4GB RAM
2x 320GB SATA Hitachi
1x 200GB IDE Seagate Baracuda 7200
nVidia 9600gt
Ultra 600Wat PSU
Ever since i bought my new motherboard (Asus P5N-E SLI) and SATA hard drives, my IDE hard drive was messing up. I can not load up Windows on it. When i install Winxp x64 on one of my 320gb hard drives, it loads but not fast. Before WinXP loads (progress bar and logo) the screen stays balck for about 20secs or so before it reaches the load screen. And right before it reaches the load screen, there is a gray load bar on the bottom of the screen. Then comes the GUI progress bar. It takes about another 40secs for it to fully load into windows. When I unplug the IDE hard drive, the gray load bar does not appear and the load time is very quick, 15 seconds or so. Also, when I try to transfer data from SATA hard drive to IDe, 3gigs would take around 25mins or so. Is there a way I can fix this issue?

Answer:[SOLVED] Slow Boot Time, Slow Transfer Rates(Hard drive to hard drive)

Transferring files from SATA to IDE is a process- and IDE is no where near as fast as SATA, so you can expect some transfer times there. For the boot issue, it sounds like the computer is confused on what to load at first. Check your startup and recovery options by right-clicking my computer, advanced, startup and recovery, and see if multiple opearting systems are there. If so, remove the one that you know you don't want to load by editing the file.

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Relevance 51.25%

Hello all,

Yesterday all of a sudden, the laptop screen went blank. Upon turning it on several times, the screen still doesn't turn on. By connecting the monitor to a external monitor via VGA (my TV), the TV does show up the screen, but has several flickering horizontal lines showing, thus obscuring part of the screen ( - ignore the windows behind, I was testing the sound - and it works).

I have tried several solutions on the web (like removing the battery and AC cable and pressing the power button, and interchanging the RAM card in the slots), and not surprisingly, nothing worked as I think my problem is not similar. Windows 10 just boots to a blue screen with a sad face and a QR code (I don't even know...), while Linux Mint does boot and gives a message of "running without hardware acceleration". I couldn't get any diagnosis on Linux to check if it's a problem on the graphic card or the motherboard, so I am turning to these forums to check if anyone had any similar problem.

Thank you.

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Relevance 51.25%

I am new with this forum, hope i will welcome here

I want value added package for working FN button properly with software

My OS is windows 7 32 bit
Toshiba C660-A041
Part Number : PSC1NV-026019AR

Thanks for help me

dB :)

Answer:Need VAP for Satellite C660

I?ve checked Toshiba support page for available drivers and your notebook model is not supported for Win7 32bit.

Try please to install available VAP for some older supported model.

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Relevance 51.25%
Question: Satellite C660-23M

My laptop wanted to do 3 updates last night when I shut it down - don't know what updates - but after bout 30mins of doing nothing I turned the power off. It's now npt doing anything!! Power is on & initially got a Boot Menu box with info on but now the HDD/SSD info that was showing has disappeared. I'm a real non tech person so haven't a clue what's happened or how to sort it. Wasn't having any problems at all until the laptop tried to update last night. Can anyone help??

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I have the very annoying problem of key lag on my laptop which is a satellite C660 1-f-1 .

I've had the laptop for around 3 months and have tried the keyboard settings on all settings to no avail. I paid ?350 for this laptop and I'm getting increasingly aggravated !

I've read that the problem has cropped up with other models and that removing and then replacing the battery helps.. but I can't keep doing that mid conversation or e-mail !

I keep reading about these update download bios but have no idea what that means . Could somebody please explain in a plain English non-tech speak style please ?? !!

Answer:Key lag on Satellite C660-1F1

Hi Helenuk1963

A BIOS update is something that makes the main brain of the laptop smarter but this does not 100% mean it will fix it the normal fix is to run a recovery of the unit via the HDD by pressing F8 non stop on startup and selecting repair your computer then login and select Toshiba HDD recovery but before you do this make sure you have backed up all your data and created recovery disks via the toshiba recovery media creator in the start menu.

if you do want to run a BIOS update best thing to do is call Toshiba direct who can walk you though it and at least if something goes wrong it will be covered.

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Relevance 51.25%

I dunno know what's going on but I can only use FN + 3/4. It's crazy, 'cause I've got this computer only few weeks...

Answer:Satellite C660 cannot use all the FN key

also interested in this problem
updated windows and fn panel ceased to appear
only works fn +3 fn +4
do not tell that to establish a panel to fn resonant work?

2 more replies
Relevance 51.25%
Question: Satellite C660

My brother has a Satellite C660-1H6 laptop. Unfortunately his HDD went bad.
I installed a new HDD and reinstalled Windows 7 Home Premium, which was originally installed on the laptop.
Setup accepted his product key and installation went relatively smooth, only problem is that after installing the drivers, I cannot connect to wireless network.
Laptop uses an Atheros wireless card, model AR9285.
Things I tried, following forum suggestions:
-Allocate a MAC address instead of "Not present" to the wireless adapter.
-Changing various drivers, including the one from Toshiba page and some from the Atheros page.
-I installed ALL the drivers, I don't have any unknown device or exclamation mark in device manager
-Installed ConfigFree, Flash cards support utility, Value Added Package, Wireless LAN indicator (some users select that some of these are needed)
-I ran Windows troubleshooter
-I did a factory default reset in BIOS
-Although I did not change the antennas before, I also tested the wireless with the 2 antenna connectors replaced the other way on the wireless card.

Fn+F8 works, I can enable/disable the wireless. I can see a list of available networks, including mine. When is try to connect, it asks for password. My router is using WPA2-PSK authentication and AES encryption. I type the password, it tries to connect, but I get the following error message:
"Windows was unable to connect to XXX" (I replaced the SSID of my network with XXX)
After that... Read more

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Relevance 51.25%


My model is Satellite C660-1LD .
I want to add 4 GB RAM to my laptop.

There is now 4GB RAM DDR3 *(1066MHZ)* on my laptop.
Can I add, or is it better to add 4GB RAM DDR3 to the second slot with *(1333MHZ)*?

And what frequency my computer will work? (1066mhz or 1333mhz).
What better RAM to add( brand, frequency) you think?

Also the RAM I found is Unbuffered, what it means?

Thank you!

Answer:Satellite C660-1LD - I want to add 4 GB RAM

> Can I add, or is it better to add 4GB RAM DDR3 to the second slot with *(1333MHZ)*?
This depends on your chipset.
If your chipset supports 1333Mhz then the RAM will work with full performance, otherwise it would be clocked down to 1066Mhz.

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Relevance 51.25%


I was wondering what CPU's the C660/01m can take. It's an i3 but can it take i5 or i7?
Is there a list of all its technical info?



Answer:Satellite C660/01m What CPU can I use?

Have a look at the other C660 models, if they have an i5 then your model should be able to take the same CPU.

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Relevance 51.25%

Hi all,

I crashed my MBR against a standard MBR.
Do you have a C660 MBR so that I found the recovery?

Thank you in advance :)

Answer:Satellite C660 - I'm looking for an MBR

> Do you have a C660 MBR so that I found the recovery?
If I understand you right you cannot start HDD recovery installation, right?

Have you created recovery DVD?

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Relevance 51.25%


My Satellite Pro M40 hard disk has died and I want to install a new drive. Unfortunately my old drive is 60Gig and the Toshiba parts website has only 40 Gig or 80 Gig drives.

Will I encounter any problems with the recovery disc if the hard drive is not exactly the same?

Your advice would be appreciated.


Answer:Satellite Pro M40 hard drive failure - Recovery disc on new drive?

No, there shouldn?t be any problem with the Toshiba recovery CD.

On the recovery CD you will find a Windows OS, Toshiba drivers and utilities and additional software.
These whole applications are packed in image files.

You should only be sure that the HDD is compatible with your notebook and will be recognized in the BIOS.
Then just simply boot from the recovery CD and the installation should start.

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Relevance 50.43%

Hi. My satellite C660 "froze" while I was using the internet and nothing would work - no mouse movement, no keys responsive etc. I was only able to turn it off by holding the power button. When I turned it back on it re-started and indeed worked OK for a few minutes, but then froze again. I again had to turn it off via the power button.

When I again tried to re start it, I turned on the power and the usual Toshiba screen appeared (with notes at the base re F2 and F12 keys) but then a message appeared saying that Windows could not start and that this may be due to a software or hardware change. The message said that I needed to insert the Windows discs and select "Fix", or something similar. Of course, I do not have discs as the laptop came with Windows "loaded". The advice in that case was to contact my "administrator".

I have tried the suggested "reset" by removing the battery, pressing power key and connecting AC power, all to no avail.

Now, if I power the laptop up, I see only the initial black Toshiba screen (with the F2 and F12 notes) for a second or so and then the screen goes blank - not truly black, but no "life2 at all.

I have tried the Toshiba Q&A, to no avail.

Anyone have any ideas what is next please?



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My Satellite C660-26Z laptop has not got a HDMI port socket,
so how can I connect a cable from laptop to use my TV screen.

Maybe, I need to use the external monitor port ( VGA ) socket on my laptop with a special connection cable ? Please let me know, Thanks, Terry.

Answer:How to connect Satellite C660-26Z to TV?


This depends on the available TV ports.
Check the ports that are supported by TV. Recommend also reading the TV user manual to get more info about available ports.

Fact is that notebook supports just an RGB (VGA) out port. No HDMI or no DVI port is available. So you can use just an VGA cable?
Now the question is what port can be used in connection with VGA cable.

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couple of years ago I bought this laptop for my girlfriend who decided finally to use internet at home.

Since the day 1 this laptop had problem when starting remaining for the most on black screen and with just the fan noise and the battery and the ON led giving some signs of life.

Anyway after a couple of on/off it used to start and been blaming about it the house temperature not really the best during the winter period.

After few months my girlfriend gave up using it and just just put back in the box where been resting up to one week ago when she gave it back to me together with other things cause the end of our relationship.

Yesterday the laptop started fine at the 1st shot and been working on it a couple of hours without any issue then switched off normally.

Today instead this laptop doesn't want really know about starting in any mode: no matter how many time I switch it off/on but nothing.

Tried to swap ram position, clean it, the 60 second on the power button trick but nothing.
The laptop yesterday been working on a table with no cooling problems at all: now my question

What can be wrong with this laptop expecially considering it been bought brand new off amazon but had this issue since the day one?

Thanks for your attention and


Answer:Satellite C660-19G is not starting

>What can be wrong with this laptop expecially considering it been bought brand new off amazon but had this issue since the day one?

Hmm? probably an hardware malfunction causes this issue.
I?m thinking about RAM or motherboard problem.

You said, you have already swap the RAM slots. But did you use new, good tested RAM modules? I think it?s definitely worth a check.

The motherboard problem would be the worst case since such part is very expensive.

However, if this issue has appeared from first day of purchase, I?m wondering why this unit has not been replaced in the past under warranty conditions.

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I have a Satellite C660-1MO laptop. My FN key doesn't appear on the top side of my screen.
I've tried to ?uncheck? the 'disable all function key' in the flash card setting but it still not fix.

I hope u could help me guys.

It runs in window 7 home premium. Will it be fix if system restore is installed?

Answer:Satellite C660-1M0 - FN is not working

Generally speaking, with ?factory settings? everything should work properly but recovery image installation (recovering) is last option.

Try at first to remove Toshiba value added package from the system, restart your notebook and install latest version from Toshiba download page -

Please test it and send some feedback.

3 more replies
Relevance 50.43%

Hi all,

Just got a new Satellite C660 PSC1LA-00J001 laptop which originally had 2gb ram in the shop but was upgraded with another 2gb to make 4gb (upgraded instore). Have unpacked from box and plugged in all power cords etc., pressed power button and a red light came on. After a little bit another green light came on. After another little while both lights went green. The screen however stayed black. I left it like this for the two and a half hours recommended for set up time but it hasn't done a thing since. I've tried to power off by holding the button down for some seconds but it's still not responding.

Does it sound like this problem is to do with the new ram module that was placed in it? I'm not sure I'm confident enough to have a go at removing it and retesting or not. Should I take it back to the store? Or do you guys have any ideas to try. I don't want to wreck the laptop when I haven't even used it yet. I know a little about computers but am not confident in trouble shooting with my limited knowledge. Any ideas greatly appreciated.

Answer:Satellite C660 - Is not turning on


The initial setup can only be done if your notebook starts properly and Windows must be started. If you don?t see something on screen it seems to be a serious hardware malfunction.

Anyway, such things shouldn?t happen on a brand new notebook and in your case I would return the notebook and ask for a replacement model. I?m sure the seller has other C660 models in range so take another one that you can be happy with your new Toshiba computer ;)

2 more replies
Relevance 50.43%

I have a Satellite C660 laptop that is only a couple of months old and not used too much. I turned it on the other day, but the screen is completely blank. The laptop is making 'bleeping' sounds. One, quite high longish bleep, followed by the same pitch but two bleeps in quick succession. This cylce occurs every 30 seconds or so. It doesn't matter whether it is plugged in or running on the battery, the results are the same. I have also noticed that the machine is not getting that warm. When I had the laptop plugged in earlier I had to leave it for a while to answer the phone. Since it has not been working the laptop has one red light and one green light - none flashing. When I returned after about 10 minutes, both lights had turned to green and the bleeping was the same. I have went through the users manual and have tried the suggestions re: screen contrast, brightness and so on, but nothing is happening. I'm pretty p----d off as the laptop is only a few weeks old as I mentioned earlier.. Any help would be appreciated. PS - it is still under warranty.

Answer:Satellite C660 - No Display


If your notebook isn?t able to start and makes only some beeping sounds it means that a hardware malfunction was detected. It?s not a software problem so you must contact an authorized service provider and let the guys check your unit for errors.

It?s good that the notebook is still under warranty because such hardware repairs are for free and covered by warranty. So get in contact with your local authorized service provider and ask for help. I?m sure the problem can be clarified with the guys :)

2 more replies
Relevance 50.43%


Please be gentle I'm new here!

I've bought a new HDMI cable to connect my laptop to the TV, but nothing happens.
The processor its using is Intel64 Family 6 Model 23.
Ehwn I click on the Montior/TV settings it is saying that the 'Montior/TV settings are not supported'.

Any help/suggestions to rectify much apprciated

Answer:Re: Cannot connect Satellite C660 to TV


First of all you should connect both devices (TV and notebook) using an proper cable which is supported by TV and notebook.
Then you have to power up the TV and notebook and have to enable the HDMI channel on TV.
Now use the key combination FN +F5 to switch the video output to TV.

Does this work?

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I bought laptop Satellite Pro C660-2TQ PSC0RE-01801QGR 2 days ago and found Fn key not working.
Any one help me to enable it?

Answer:Re: Fn key is not working on Satellite Pro C660-2TQ


Go to All Programs -> Toshiba -> Flash Cards and restart this Utility.
Now if you would press Fn + F8 you should be able to switch Wlan on or off.
The FN + F9 should enabled or disable the touchpad.

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I have a Satellite C660-173, the laptop was running fine as of yesterday but today I tried to boot the machine and the screen is totally black,I can hear the fan running and then after say 30 secs it turns off.

Have removed the battery and held down the power button for 30 secs and reconnected everything with the same result, does any one know what the issue could be?


Answer:Satellite C660-173 is not booting at all


you can try to connect on a external screen, If your screen is still black then i think your defice have a defect.?

give me feedback.

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I just wonder to upgrade CPU on my laptop to get some perfomance.
I have done upgrade RAM to 8 gb and 64bit Win7.
Now processor is i3-370M (3M cache, 2.40 GHz).

I'm pretty sure I can upgrade to i3-390M Processor (3M Cache, 2.66 GHz), but it will be IMO pointless.
There is same Cache and just a bit faster clock of CPU:,49020

I need someone to aswer for question: may I fit to this laptop any i5 or i7 without trouble with compability with motherboard?

Sorry for my poor english, but I think You'll get point of my case.
I'm not looking to play games but need more power for editing hd videos when I'm outside my home desktop

Tomasz Kowalski

Answer:CPU upgrade on Satellite Pro C660-219

>I need someone to answer for question: may I fit to this laptop any i5 or i7 without trouble with compability with motherboard?
You have to know that CPUs upgrades are not supported by any notebook manufacturer. This means that nobody can say if an CPU would be fully compatible and would not cause any troubles. Such upgrades are own risk.

You could read this Toshiba statement regarding upgrades.
[Is it possible to upgrade the CPU or GPU of a Toshiba Notebook?|]

The point is that even the chipset which is part of the motherboard would support the new CPU, the BIOS could not be fully compatible and the combination of BIOS and new CPU could cause new troubles.

The unit seems to support the INTEL HM55 chipset and from my knowledge the Toshiba Satellite C660/C665/Pro C660 Series is based on a Dual Core/Quad Core Processor ( *Intel Arrandale* processors)

So if you want to search for a compatible CPU, you should check the CPUs belonging to the Intel Arrandale processors family.

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I have a Toshiba Satellite C660-11W, who I bought 10 months ago. Since October, the num pad of my laptop does not work, but when I push the button "Num Lock", it makes a sound like I had activated the sticky keys.

How do I solve this problem?

Answer:Satellite C660-11W - Num pad does not work


Sounds a little bit like keyboard malfunction.
I think the service technician should need to initialize the Numpad function by Test & Diagnostic software and should replace the keyboard if the test would fail.

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Satellite Pro C660 will not turn on. no sounds, no lights just completing dead.

any suggestions?

Answer:Satellite Pro C660 will not turn on


On this virtual way it is not possible to offer some precise diagnostic. All you can do is to disconnect AC power supply, remove battery and leave it for a while. Then press power button and hold it for 15 or 20 seconds.
After doing this connect AC power supply and try to start it again.

What happen when you do this?

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