Computer Support Forum

Satellite C660/C660D - shift key causes the screen to go black

Question: Satellite C660/C660D - shift key causes the screen to go black

Having purchased the Satellite C660/c660D less than a month ago.
I am disappointed to see the shift key (left) as well as the CTRL key causing the screen to go black intermittently when typing my blog...

Pretty sure not blogger as tested in word too.
Any ideas as this is poor given the reviews and price..
HELP..dosnt do it every time but much of the time. Not happy!

This is a fault i wouldn't expect from this brand

Thanks for any help

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Answer: Satellite C660/C660D - shift key causes the screen to go black


> I am disappointed to see the shift key (left) as well as the CTRL key causing the screen to go black intermittently when typing my blog...

What does this means exactly? Pressing SHIFT and CTRL button disable the display and you are not able to see anything on the monitor?
Is this right?

Did you check if this happens using an external USB keyboard too?
If not, I would assume that your keyboard malfunctions and needs to be replaced.

A friend of mine has had a issue with my keyboard. The cursor jumped around and some characters were displayed twice? this could be solved by BIOS update?I?m not sure if your notebook uses the latest BIOS but you could check this too.

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So this morning after trying to power up my Toshiba Satellite C660/C660D I was met with a black screen.

The power lights both work and light up, the fans whirl when I power up but nothing ever comes up on the screen, I was wondering if anyone could help here?

It's less than 3 months old.

Answer:Satellite C660/C660D will not boot up (black screen)

To be honest I really don?t know how to help you.
Remove battery, leave notebook for a while and try to start notebook with AC power supply only. Try to do it several times with and without battery. If nothing helps there must be some hardware problem so I recommend you to contact Toshiba service and ask for help.

Warranty is valid so there is no reason to be worried about it.

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I was just wondering if the web camera on the Satellite C660/C660D is colour or black and white?
If its colour, how do I change it to colour?


Answer:Satellite C660/C660D - Webcam colour or black and white?


Of course it?s color cam.
It?s a common webcam? Do you have just black/white webcam picture?
In your case I recommend checking the webcam software options.
Start the Camera Assistant software and in the Properties you could find the option called ?Backlight Compensation?. Check this option.
Furthermore in the ?Image? tab you will find some controls like: brightness, gamma, hue, saturation and sharpness. Play around with these settings.

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I bought a new screen for my computer.
But i have a problem....after i set on the new screen, my screen is totally black.

Any one have any ide what can be wrong?
the computer name is : TOSHIBA SATELLITE c660d-1c7

Answer:Satellite C660D-1C7 - black screen

Sorry mate but could you provide more details?
What screen did you bought?
Did you replace the internal display? Or did you purchase an external monitor and have connected it to the notebook?

When did you notice the black screen? Can you see Toshiba splash screen?

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Just bought during yesterday but then vendor not said that this notebook is motherboard fault.
I press the power button and the fan spins for 2 seconds then powers off-
I remove the battery and DC cable. Then i press the power button for 20 seconds but nothing.
Any ideas greatly appreciated.

(I think the bios is weong. Really i don't know the reset this cmos.)

Answer:Satellite C660D-17H - black screen won't start

>... but then vendor not said that this notebook is motherboard fault.
If the motherboard is ?fault? we don?t need to discuss much about it. Your notebook must be repaired.
I presume BIOS chip is screwed up.
How old is your notebook? Is warranty still valid?

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Satelitte C660D 15F

Hi guys,

I have a big problem with my laptop. When I started it - from standby mode - two days ago, I heard the computer start normally but the screen remained black. No mater how often I tried to restart, the screen shows nothing, no message no image. The normal operating light on the side remains on but the lights on the keyboard stay off. I can hear the computer run normally (fan etc.).

I tried hitting shift F8 start buttom on the first night and the image was back on the first attempt when I started the machine and everything seemed normal again ! The next days though, I had a black screen once more and the trick never worked again, no matter how often I tried.

Can somebody please help me out of this mess ? Has anyone encountered a similar problem ? How did you solve it ?

My machine is now exactly four years old.

Thank you so much for your ideas ! I really need to access some files on there !

Answer:Satellite C660D 15F - black screen after start


Disconnect AC power supply and remove the battery. After doing this press power button for about 30 seconds and try to reset your machine. Leave it for a while and try to start it with AC power supply only.

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I need your help for solve the problem that i have...

I have Satellite C660D-1D3, I was update bios and appear ecran as black but LED on, ventolidor work and open and close leitor dvd...

any idea what is problem? And how solve?

I wait.


Andr? Pedro.

Answer:Satellite C660D - screen is black after BIOS update

I’m afraid the BIOS is screwed up and BIOS update was not successfully. It is not easy to repair it.
On this forum I found similar thread so you can read it and maybe solve the problem.
Check it out.

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I download the Bios on Toshiba by writting my Serial Number of my laptop.
I checked first my current bios and it was 1.5 I think. The new one was 1.60. I flashed it on WIN 7 64bit
First it verified, it erased and then it wrote after the wrote process, the laptop did a restart automatically. But after the laptop closed and powered again, It stucked at blank black screen. Fan, CD Rom, Keyboard were working. I think USB too because when I connect my phone to laptop, my phones battery is loading. Please I need help. I'm out of warranty.

What I tried so far:
Pull battery out
Plug Power Cable out
Hold power button about 1 minute
Plug Power cable back
Press Power Button
Solution: Same; Blank Black Screen

Satellite C660D-1F2 (PCS1YE)

Answer:Satellite C660D-1F2 - Black Screen after BIOS Update


I?m afraid something goes wrong with BIOS update and now BIOS is ?screwed up?. Usually in this case you need professional help from Toshiba service but it can be pretty expensive.

On this forum you can find many threads where people have described the same problem. Some of them have been able to fix this. one very interesting thread you can find here . Check it out please.

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I cant get my webcam built in to work on Satellite C660D/C660. Do I need to switch it on or download a driver?


Answer:How to activate web cam on Satellite C660-C660D?

Which OS do you use?
If you use Win7 you must download webcam driver.

Can you please post exact notebook model?

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I tried to update my Bios on my Satellite C660D (psc1YE) notebook last week (big mistake).

Something went wrong during update and now when I switch on I just get a black screen (just LED?s and fan).

After having investigated, the conclusion is I have corrupted the BIOS which now needs to be flashed blind.
So I got hold of a 512MB memory stick, formatted using FAT through windows XP, and used Wincris to create a bootable disk ? having added the bios.rom file (renamed to Bios.wph) which I extracted from the latest BIOS update from the Toshiba site.

My memory stick has three visible files on it ? Phlash16.exe, bios.wph and minidos.
I plug stick into laptop with battery, DVD drive, and power cable disconnected, hold Fn+B down while re-connecting cable?and switch on.

The fan whirs at full speed and the USB stick lights up and then flashes for a minute as if being read. No matter how long I leave on, the fan keeps whirring and the USB light stays on and when I disconnect and re-start ? still a black screen.

I have tried different sticks, (up to 4 GB, with FAT32 format), different boot disk programs (e.g. HP utility) but still no luck.

Can anyone tell me what I might be doing wrong? I have tried looking for a more recent version of Phlash16 just in case that was the problem, but cannot find one anywhere (mine is 2008 version)

Any guidance would be greatly appreciated?even if its just to tell me I am wasting my time because the pc is un-fixable.

Answer:Black screen on Satellite C660D (PSC1YE) after BIOS update

I cannot say you if you wasting your time or not because I don?t know if the motherboard ROM module is OK or not?

In most cases it should be possible to reflash the ROM module again using the crisis BIOS disk but such disk is available for Toshiba authorized service technicians and as far as I know such reflash method is not always the same?

However, in some cases it could be possible that the mobo could not be fixed by crisis disk? this would be the worst case?

I recommend you to get in contact with an Toshiba authorized service provider in order to check this? the guys would be able to use the crisis disk and could test if its possible to reflash the ROM module?
If it would not be possible?well? in such case you would need new motherboard :(
But lets hope you do't need it...

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Hello admin,

I would like to know if my Toshiba Satellite C660/C660D supports 3D video. I played one of the sample video on YouTube and use one of the simple 3D glasses (which I received free when went to cinema watch 3d movie) but that seem to be not working, or could it be my laptop which doesn?t support 3D.

Please explain in details. Many thanks

Answer:Does Satellite C660/C660D support 3D videos?

There is nothing to explain ?in details?. I don?t know which Satellite do you have exactly but it is not known to me that any of Satellite C660/C660D has 3D capability.

Which model do you have exactly?

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Does anyone know where I can buy a replacement space bar for my C660/C660D in the UK?

Answer:Need replacement space bar key for Satellite C660/C660D

As far as I know you cannot buy single key. If something is defective you can get new keyboard only.
F you search plastic cover only try to buy some cheap and already used keyboard on ebay and replace keypad.

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I recently got the Toshiba satellite c660/c660D laptop for my 21st birthday in July. It says there is an integrated web camera but I can't see it or find it. Also when I try to use the video call on Skype it says there isn't any web camera connected.

I was just wondering how can I get the web camera working? Any help would be greatly appreciated. Thank you

Answer:Satellite C660/C660D - Webcam is not working

Which operating system do you use?
When you open device manager check please if web cam is listed there. You can find it under imaging devices.

Check also BIOS settings. I’m not sure but maybe is webcam disabled there. Check it out.

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Dear reader,

I am struggling for days now with my Satellite C660/C660D 1FH (SN: 2C092277K).
I did a clean install of a legit Windows 7 Professional (64-bit) and installed the drivers in the correct way as maild to me by the Toshiba customer support.

But when I install the ATI videocard drivers it says "installing" but after that nothing is installed.
My laptop is still using the standard VGA adapter and my maximum resolution is 1024x768.

I called tech support several times but all they tell me is "install in the right order".

I did a clean install 3 times (4 in total) and followed their guide, but nothing. Is there anyone who can help me out on this matter as I am getting a little bit frustrated *lol*

Yours sincerely,


*All date lined up:*
Toshiba Satellite C660/C660D
Serial number: 2C092277K
Sticker says: Dual Core and AMD Radeon Graphics
OS: Windows 7 Professional 64-Bit
Model no: PSC1YE

Answer:Satellite C660/C660D 1FH - GPU driver cannot be installed in any way

Have you tried to install this driver?

After AMD display driver install AMD AHCI driver.

Test it please and post some feedback.

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hi ,i want to take my pc back to factory settings but dont have a clue how this is done. anybody heilp please.

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I cannot get my HP Deskjet F4500 Series printer set up to connect with my new Satellite C660/C660D-125 Laptop.
I am given to understand from other internet forums, that there are Windows & compatibility issues.
Any help would be appreciated.

Answer:Satellite C660/C660D-125 - HP 4580 Printer Set Up

Hello Mick

If there are some compatibility issues HP must know about that. Call HP support and ask for assistance. They are familiar with own products and can offer best support.

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I have a satellite C660/C660D laptop and, having been nagged for months by windows pop-ups which said that my machine is suitable and eligible for an upgrade to windows 10, I finally gave in and clicked to receive the upgrade to windows 10.

(The machine came with windows 7 and had worked fine for me)

After the "upgrade" to windows 10 things like email and internet searches worked fine and so (apart from having to find my way around the screen anew) I was happy. Just recently though I tried to use interactive graphs on some of the websites I use and, instead of the graphs that I usually see, I got a rectangle with a chequered pattern and nothing else. The next problem was with my disc player, which was not even recognised.
A friend who is more IT savvy than me suggested that I should check that I still had Javascript (needed for the interactive stuff so he said). I found that Java was missing completely and so downloaded it again; after this the interactive graphs worked for a day. The next morning the interactive stuff had disappeared and Java was once again missing from the listed programmes.
My friend suggested that I have a disc in the player and then start the machine; this worked and I got my sound back - - - but no picture. My friend suggested I update Adobe Flash, which I tried resulting in a string of links each of which suggested that Adobe Flash has serious security issues.

The next problem is that Youtube and other video sources will n... Read more

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There is no option to disable it on this laptop, I have searched for the answer online but nothing, there seems to be no way to do it on this model of laptop. I tried downloading the new touchpad driver from this site but had absolutely no effect and gave me no more options to disable it, it changed nothing. Completely stuck now and its driving me crazy!

The mouse also clicks on its own randomly even when Im not touching it, always seems to get bad when im gaming.

I still want to use the touchpad to move the pointer around, just don't want to use it to click.

Answer:How do i disable tap-to-click on Satellite C660/C660D?

On my Satellite S50-B is installed ELAN software and tapping option can also not be disabled.

Explanation: one finger tapping always performs Point/Click/Select function, which is equivalent to clicking the left mouse button.

It is really strange that this option doesn't exist.

Anyway, if you don't need touchpad in general you can enable/disable it using Fx button (don't know exactly which one on this notebook model).

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On the manual stayes that I can upgrade my dedicated video ram till 4Gb but I do not find this option in Advanced Option, neither in Bios, I have a Satellite C660/C660D.

By the way, my CPU is supporting 16 Gb and my motherboard also, Why can't I set on it 16?, because in the manual it is said only 8!



Answer:Video RAM upgrade on Satellite C660/C660D

I don't know which model do you have exactly but video Ram cannot be upgraded ?directly?. All you can do is to upgrade RAM. With more RAM more memory will be used for graphic operations.

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My Mum bought a Tosh Sat C660/C660D about 5 months ago. From day one,it has been slower than a snail with a cold.

When you click on the start button, it can take a good 10 - 20 seconds for the menu to pop up. When you select say MS Word, that can take 30 - 40 seconds to load up. Even opening IE can take a good 30 second, and then theres the time for the website to open on top of this.

System monitor shows (CPU between 3% & 7%), (Physical memory (84% Used) : This is when system is at rest, not doing anything, no programs running.

Laptop has Celeron 1.5ghz, 1gb RAM and Windows 7 (64bit). I know its not like the BEST laptop out there, but I think is stud react a little quicker than it is doing.

Dont have a lot installed, mainly MS office. No games or graphic programs.


* Done the Toshiba, build in system recovery. (Several times)
* Reg Clean, System Clean, Defrag
* Updated BIOS & Chip Set

Any Ideas????????

Answer:Super slow Satellite C660/C660D

>System monitor shows (CPU between 3% & 7%), (Physical memory (84% Used)

In my opinion you should upgrade the RAM.
84% is already used by system therefore it takes much longer to start other application.
Your notebook use 1GB RAM running Win7 64bit?dude? I don?t not wonder that your notebook is running slow.

I recommend updating the RAM to 2GB or better 3GB or 4GB RAM

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I just wanna ask if it?s possible to change my wireless card on this laptop, (satelliteC660/C660d)?

Answer:Can I change WLAN card on Satellite C660/C660D?

You can exchange the card but question is which one do you want to use.
The same one if original card is defective or you want to upgrade it?

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I?ve lost the disk which u restore with. Is there any other way to restore it.

Answer:Satellite C660/C660D - lost restoring disc

Toshiba notebooks can be restored to ?factory settings? on two ways:
1- Using Toshiba recovery DVD
2- HDD recovery installation as described on -

If none of these ways work for you, you must order new recovery disc on

If you have more questions you are welcome.

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Sorry for such a dum question but I have dial up internet (living in rural France).
Could someone tell me what I need to buy to be able to use my dial up connection (there doesn't seem to be a built in modem).

I would also like to be able to use the wifi internet at MacD's what do I have to do to be able to do this ?

Thanks for any help ;-)

Answer:Satellite C660/C660D - Dial Up Modem and Wi-Fi Question

Hi LaVidalerie,

To setup an dial up internet connection you need an external modem like [THIS|] one. You can connect it to your computer via USB port and then you can plug in the phone cable.

Regarding the WLAN connection: I don?t know what you mean with ?MacD?s? but you should ask the local system administrator how to setup the WLAN connection and what settings are required.

Check this!!!

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Hello Toshiba community

I'm a new Toshiba user, I have a new laptop of Toshiba as model of it's Satellite C660 / C660D, I'm using my new laptop for 6 months and I'm kind of having a lot of time on my laptop. Sometimes I keep it open for more than 10 hours.

My problem is like 3-4 months ago at the right-bottom of the screen a warning came out like "There is something wrong with your hard-disc, you should give it to any Toshiba service for the guarantee".
But that's happened because I played on the users, I mean the users option for windows, not something about hardware, just changing the current user's name caused this and it now has weird name when I reversed the name change; it turned to something like TOSH~1 etc.

After several time, I mean like 1 month ago my computer got very slow. I was playing video games with their high resolution but now the laptop lags even I put them at low resolution.. I didn't change any hardware or touched it. But it's frustrating to see that I can't do the things that I used to do anymore.

Another thing is, I'm scared from laptop's heat. Is it normal to have 49-50 degrees? Because when I play games it's around that degree. I live in a hot city.

Some people offered me to use HD Tune to check if I have a bad sector on hdd, I did it. Didn't work either.
I deleted some of my files to get free space on my HDD also, likely 150 gigs at total. I even wiped the empty area in my HDD via CCleaner. I often do the registery-fix w... Read more

Answer:Re: Overheating and lagging issues on Satellite C660/C660D

It is not easy to say what is wrong there. Generally speaking you should think about upgrading RAM to maximum level. With more RAM notebook should have more ?power? and different operations should be done much faster.

To make my notebook better and faster I?ve upgraded RAM to maximum level and also changed HDD to SSD. There is so big difference and now notebook runs as rocket. Think about RAM upgrade.
>Another thing is, I'm scared from laptop's heat. Is it normal to have 49-50 degrees?
From my point of view this temperature is normal and definitely not too high. When you use your notebook place it on the desk and be sure cooling fan and cooling grill are free and not blocked.

Don?t open your notebook. You cannot do anything anyway, except to cancel your valid warranty. RAM upgrade can be done by notebook owner and it will not cancel your warranty.

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Satellite C660/C660D: Trying to load any image from whatever source fails, with the error message 'an internal error has occurred'. I have tried all the procedures in control panel; none allow a change of background image, although colours can still be altered, as well as themes.

Microsoft advises this is a manufacturer issue, as my OS is OEM.
Can anyone help identify this error and suggest how to fix it?

Answer:Satellite C660/C660D - Desktop background image not loading

I?ve never heard about such issue.
Can you change standard background pictures offered by Windows?

When this problem occurs do you want to use some private pictures?

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So is the data on D safe if I use recovery?


Answer:Re: Satellite C660/C660D will using recovery erase data on D partition?


From my knowledge using Recovery Disk would format the whole HDD and all partitions would be created again during this process.
This means that your data on D partition is not safe.

But from my experience the usage of HDD recover would format only the system (C) partition? not quite sure if this applies to all the Toshiba notebooks so possibly you should test this first time? in such case would recommend backup the data in case D partition would be erased.

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Hi guys,

I had this morning a problem with my toshibate c660, my screen was black and not reacting when turning on the computer.
However my computer still turned on and you could see the led light lighting on and hearing the computer starting.

Now I fixed the black screen by a tutorial, the tutorial goes like this:

'First turn your computer off by pressing and holding down the start button. Next unplug the computer and then remove the battery. Press and hold down the start button for about 60 seconds.
Release the button and plug in the computer. Press the start button and the display should return. Replace the battery. If this does not work, try it again up to four times. No results usually indicates a bad mother board. Hope this helps.'

I did it 4 times because the first 3 times it didnt work, and too my surprise the 4th time worked.

Q: Can someone explain why this works?
I hold the start button when their was no battery in the computer and it wasnt plugged in. I just cant understand this works when the computer isnt under power.


Someone with insight care to explain?
I almost think voodoo is real :))

Answer:Re: Satellite C660 - black screen

It?s not easy to say why the issue appeared.

But as far as I know such ?black screen? problems can be related to memory issues as well as to power failure.

Anyway, it?s very important that the workaround described in your posting worked properly.

The same power issue happened to me some month ago? and the same workaround was helpful to get the notebook working again?.

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When i turn on my laptop, C660, the screen is black. It is the same when i try with an external screen?

It is a brand new laptop - only benn used a few times.

Answer:Black screen on Satellite C660

Remove battery and disconnect the AC adaptor.
Now press and hold power button 30sec long?
After that connect both parts again and try to power up the unit.

If this does not help, get in contact with Toshiba ASP in your country to check the hardware? if the notebook is new, the warranty should cover the repair

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I am having a problem with a friends Laptop, windows boots as normal and then after the loading screen everything just goes black with the cursor (arrow) on screen, I can move the cursor around but nothing else can be done.

Has anyone had this problem before and knows a possible solution for it?
Thanks for any help

Answer:Black screen on Satellite C660-2JD

>So are there possibilities to return to windows 7?
Yes. If you have created recovery disc use this disc for recovery image installation.

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Hello all,

Yesterday all of a sudden, the laptop screen went blank. Upon turning it on several times, the screen still doesn't turn on. By connecting the monitor to a external monitor via VGA (my TV), the TV does show up the screen, but has several flickering horizontal lines showing, thus obscuring part of the screen ( - ignore the windows behind, I was testing the sound - and it works).

I have tried several solutions on the web (like removing the battery and AC cable and pressing the power button, and interchanging the RAM card in the slots), and not surprisingly, nothing worked as I think my problem is not similar. Windows 10 just boots to a blue screen with a sad face and a QR code (I don't even know...), while Linux Mint does boot and gives a message of "running without hardware acceleration". I couldn't get any diagnosis on Linux to check if it's a problem on the graphic card or the motherboard, so I am turning to these forums to check if anyone had any similar problem.

Thank you.

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I'm trying to fix this laptop for a girl I know, I've built machines and fixed many before and this is my first time needing help but I am stumped.

Basically she told me her hard drive had stopped working, this was verified by a third party. I told her what hard drive to buy, she got it and I installed it.

I initially tried to install windows 7 from a USB, it was recognised in the but I was getting a failure.

I assumed something was up with the USB so tried to install from CD which is also failing:

[ CD/DVD&nbsp;&nbsp; TSSTcorp CDDVDW TS-L633C] is failed<br><br>The hard drive is recognised.

I have tried changing the SATA controller mode to compatibility, which is the only other option from AHCI

Somewhere it pops up Media Test failure, check cable but very quickly so I barely can read it, but CD, hard drive and USB's are all recognised.

Any thoughts? I've had this laptop for a couple of weeks now, she is getting understandably impatient, please help :/

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Hi everyone. Im new here and was wondering on, how do i get the screen back, as I've just changed the screen ribbon on toshiba c660 as my old ribbon had broken wires. Everything works and can hear the fan etc but no screen. I noticed though that if i shine a light on the screen i can see the background. Im not computer minded but need help. Thanks

Answer:toshiba satellite c660 black screen on xp

Hi mw_86 and welcome to TSG.

Have you tried an external Monitor ? I would do that first if possible and if it's display is good carry on below.

With those symptoms if that model has an Inverter I would try switching it with a known working one.
You should find some on Ebay. (I've had good luck even with used ones).

If it does have an Inverter it could be the backlight instead but that's usually much more difficult to replace.

If it's an LED model (ie no Inverter or Backlight) I would guess either the LEDs have failed or they aren't getting power from the motherboard.

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I bought a VGA cable to connect my laptop to my TV in order to mirror what ever is on my laptop screen. My TV did not pick up anything when I checked the Sources.

I opened the "Action Centre" on my laptop and selected "Project". I changed the current setting of "Duplicate" to "Second Screen Only", this caused my laptop screen to go black when the VGA cable was connected. When I disconnected the VGA cable my laptop screen came back on. This frustrating because I want to change it back to "Duplicate" but it is impossible to navigate while the VGA cable is plugged in because of the black screen.

note that when i changed it to "second Screen Only" my TV still did not pick up my laptop.

any solution for this?

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Satalillite C660

I cannot boot onto windows 7.
I get a blank screen and curser not matter what, I have no recovery disc.

I have tried F8 and to repair, but again, it just goes to the blank screen.

Any ideas?

Answer:Re: Can't boot Satellite C660 - black screen and cursor


since when do you have the problem?
did you have any problems before?
Did you change anything in the system?

Do you can try to disconnect all removable devices to check if one of these components is causing the problem

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Hi everybody.

I have a C660-22v.Everything was working fine.Then about an hour later, went to use the laptop again, switched it on, it powered up as normal with 2 clicks, then nothing. Just a black screen, not even lit up, then after 5-15 seconds, the fan speeds up for a second or 2 then the laptop switches off.

Tried it with the batteryout & just the charger pluged in, just the battery, holding the power button, all sorts of ways but it just switches off.

I`m thinking the hard drive has failed. Any help would be welcome as its out of warranty (around 16 months old).

Many thanks in advance,Neil.

Answer:Satellite C660 powers on, black screen and switches off

In my opinion it has nothing to do with hard drive. I presume there is some problem with power supply electronic. I have similar problem with my A300 and at the moment I don?t know what to do.
Repair is probably pretty expensive so I?m thinking to sell it on eBay as defective.

Problem is that we cannot do much about it. What to do? You can disassemble it, take a look inside and put it together again.

Either it works or not. I?m afraid your issue is for service and it should be checked by service guys.

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Answer:Disk error and black screen on Satellite c660-21z


It looks like an problem with HDD.
Please check if the HDD is recognized in BIOS. Power up the unit and press F2.
Usually this should help to access the BIOS.
At the first BIOS page the HDD should be mentioned? is it?
If not then this means that HDD is dead and needs to be replaced?

By the way: you did not post the notebook model? but if it?s 3 weeks old, then you have to get in contact with an Toshiba service if the HDD would be faulty? you should get a new one free of charge because the warranty should be valid.

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Hi can anyone please help

trying to upgrade the ram on my C660, presently has 3GB - spoke to Toshiba and they told me the type to get and said as im running 64bit windows I could go to 8GB - so bought the following

DDR3 1066MHz sodimm - x [email protected] --- from ( ?64 )

When I fitted it and switched back on the screen is just black.
Anybody got any ideas please as im in the middle of my assignments aaaaaahhhhhhhh!!!!!!

And any help would be really appreciated


Answer:Satellite C660 - black screen after memory upgrade


Sounds like not compatible or faulty module.
Can you boot the notebook properly using the old modules?
If yes, then the new memory should be replaced with another one.

I recommend Kingston modules? in my opinion they make good quality?

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Hi everybody,

I have a Toshiba Satellite C660-10T Laptop and have recently purchased an additional 2GB RAM to upgrade my laptop to 4GB in total. The RAM stick is identical to the original 2GB ram that came installed in the laptop.

I have added the extra ram and when i turn on the laptop the screen remains black however the laptop fans can be heard etc. When i remove the added ram the com starts up fine and shows the windows login on screen. I have also tried both ram sticks on their own in slot 1 and they both work fine, its only when they are both in the connectors that i get the black screen.

Any help asap would be fantastic.



Answer:Satellite C660-10T - Black screen after adding extra RAM!

> When i remove the added ram the com starts up fine and shows the windows login on screen.

Its a problem with your additional RAM module.
Either its not fully compatible.
Recommend using two identical RAM modules from Kingston? such modules are great, tested and provide good quality.

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First of all hi first post. I have 2 satellite laptops 1 C660 daughters crashed a while a go so she started using mine. Mine C665D now has broken screen can see some of screen. Decided to first try screen swap no go different connectors so swapped hardy rive from 665 to 660 and did clean install win7 pro. Was looking good but had no network driver. Not having another pc only iPads makes it a bit difficult to download driver so swapped Hardrive back download driver for 660 swapped again loaded driver all good working. Reading advice said to update all driver. Started at the top of Toshiba driver page and did bios update. Crash! During install of bios "confuser" shutdown and now will not boot. Push power button both led come on fan starts then just shuts off. Did a little research and it appears the bios flash was not a good option a pity it was on the driver download page, won't happen again. I have tried starting without battery f2 etc but still shuts down. Any help would be appreciated as I am defiantly out of my depth now. Both laptop currently in pieces but I am getting pretty good at the pull down put back together thing, tempted to bin then both but will see if you guys can help.

cheers Blowen

Answer:Updated BIOS - now black screen on Satellite C660

A bit of an update might help others?
It would appear I need to ref lash the bios. From what I have been reading process as follows.
1 make a bootable usb ( at this step now)
2 download bios. I downloaded wi rear to be able to extract the files. there are 4 files as follows.
1 bios.ROM 4,356 k.b
2 BiosCheck 1 k.b (this is a notepad read me file)
3 ec.ROM. 128 k.b
4 Setup 1389 k.b
Not exactly sure which file to copy over at a guess I would say 1 but maybe all needed?

3 remove hard drive and optical drive
4 remove battery insert bootable usb apparently it is imperative that you hold down the F key kept it in then plug ac power on continue to hold the F button let go after a while ( not sure how long 30 seconds I will try) let F button go. If you have a usb with a light if it comes on it is working, wait until it stop restart system and hopefully you can now get into the rest of the system.
I have got my old Acer laptop out of the Closet fresh installed win 7 was running really slow so spen most of day sorting, was services using 100% cpu, Windows update turned this of and now pretty good to hopefully make bootable usb and put on bios to flash Toshiba.
Fell free to add if I have missed something.

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I have a minor problem with my Toshiba Satellite Pro C660 notebook computer.
Unfortunately I had to remove the keyboard and in doing so dislodged the
flimsy plug connecting it to the computer.

The 'Shift' key has refused to work since. All the other keys work as usual.
The only problem is the 'Shift' key not working.
I have tried gently moving the plug but made no difference so now have to
use a USB keyboard.

Can you please help with suggestions to solve this problem?
Thank you for your time.


Answer:'SHIFT' key on Satellite Pro C660 is not working

I really don?t know what to suggest you when you know that there is no connection for every single key but for the whole keyboard.

To be honest I?ve changed keyboard many times but have never noticed such issue.
Are both SHIFT keys out of function?

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Good morning,

I have a problem with a Satellite C660.
The keyboard does not allow me to use the shift key. After installing windows everything worked correctly, after a few days the problem reoccurs. Practically the shift key does not work.
On the one hand I am the A and the other side works like ESC.

Help me I'm crazy.
Thank you.

Answer:Satellite C660 - the shift key does not work


For me it sounds more like a keyboard malfunction? I cannot imagine that this could be related to the windows OS issue? did you test an external USB keyboard.

Please test this. In such case you can check if it?s really a software problem.
If the USB keyboard would work properly, then this means that your internal keyboard malfunctions.

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When my laptop boots up, after it shows the press f2 or f12, and then starting windows, it goes on to a black screen with the cursor flashing.

The lights are on at the front, but there is no activity on the hard drive as the light is not flashing.

Help needed. Thank you.

Answer:Satellite Pro C660 - black screen and blinking cursor when it boots up

I think your HDD is dead.
You need to replace the HDD using an new one 2.5? SATA HDD.
Replace the HDD and install the OS again using Toshiba Recover Disk.
Hopefully you?ve created one in the past?

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My Satellite C660/C6600 is unable to load up and once it is turned on it goes directly to a blank black screen after the toshiba screen.

I am unable to access any menu's when using F2, F8 or F12, Im unsure what the issue is but any help would be gratefully appreciated.

Answer:Satellite C660/C6600 stays on a blank black screen


>My Satellite C660/C6600 is unable to load up and once it is turned on it goes directly to a blank black screen after the Toshiba screen.

Does this means that you can see the Toshiba Splash screen at the beginning at then the display becomes blank?
Can you see something on the external monitor? If you didn?t test this, please do that?

I don?t think that display is affected, since you can see the Toshiba splash screen?
Not sure about the GPU issue but I think if GPU would be affected, then the Toshiba splash screen would not be visible too. In your case it is?

Well, try also this workaround:
- Remove AC adaptor and battery
- Press power button 30 sec long
- Connect both parts and try to power up the unit.

You could also check if one of the memory modules might cause this?
In such case you need to remove one module and should test the notebook using one module in each slot?

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its 1 year 7 months old it starts goes to windows error recovery after choosing start windows normally it then goes to black screen and moveable cursor and is stuck their can anyone help me or is it time to get a new laptop?

Answer:laptop-satellite c660-120 starts up black screen and movable cursor

Hi and welcome to Seven Forums! Have you tried to start Windows into Safe Mode pressing F8 after BIOS messages?

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I've just received my Satellite Pro C660D back from repair (for a faulty fan) but the screen does not turn on when I boot the laptop up.

The lights on the front are on (and I can turn number lock on/off sp the keyboard is working).
Any ideas?

Answer:Satellite Pro C660D - screen is not turning on

In my opinion you should not waste your time here on forum but contact service them check as soon as possible. They should help you with this.
Maybe is there some display connection problem.

Let them check your notebook again.

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C:/Program Files (x86) TOSHIBA/TOSHIBA Web Camera Application/TWeb Camera.exeThe application has failed to start because its side by side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.What is the application event log?Why would this occurr?How can I fix it to access the application? Easy step by step is appreciated. I run on Windows 7 Home Premium.

Answer:Toshiba Satallite C660/C660D Webcam Help

Hi there,you can try downloading your camera software, then re-installing it again. It's supposed to work after that.You can find drivers/software for your model from!

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Hey everyone.

I recently changed my HDD and did a fresh reinstall, as the previous one was damaged. What happens now is that every time I plug or unplug the power cable the display goes black for a second. There are no real negative consequences from this, I would just prefer if there was an option to make this not happen.

So, give out a shout anyone if you know how to deal with this.

Answer:Satellite C660-1J2 - Display goes black for a second


> I recently changed my HDD and did a fresh reinstall
Have you installed Windows from Toshiba recovery disk or normal Microsoft Windows disk?

For me it sounds like that you have forgotten to install the display driver. Also check the device manager for yellow exclamation marks or unknown devices.
Make sure that correct display driver is installed. You can download the newest version on official Toshiba website: > Support & Downloads > Download Drivers

Check this!!!

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I'm having an issue with flickering horinzontal lines randomly appearing on the screen for a random duration (during all kinds of situations, web browsing, video playback, high or low cpu usage, etc.). Very similar behavior can be seen on these videos:

The motherboard has been changed already to no avail.
Based on sources around the internet the current best guess for a cause is the advanced power management, which dinamically changes the core speeds (in CPU and/or GPU). Disabling these (turing off PowerPlay, setting Windows power management to maximum performance, etc.) doesn't help though.

The issue's been present for months. 1 single BSOD happened, possibly caused by a directx / display driver issue, not sure if there is a connection.

Still couldn't reproduce the issue (tried universal stress tests, cpu-memory-vga tests, etc.). The issue is very random.
System: Windows 7 prof. 64bit, latest drivers from toshiba website.

Any ideas?

Answer:Satellite C660D-16E - flickering horizontal lines on screen

I?ve checked this first video but I don?t see anything.

On this virtual way is not easy to discuss about such issues but what I want to know is follow:
Have you tried to connect external display and check if the same will happen again?

In my opinion such issues can be result of graphic card malfunction. To find out what the problem can be you need time and more testing. Obtain second HDD, put it in your notebook, install original Toshiba recovery image and test it several days with ?factory settings?.

If the same will happen again and again it must be hardware related issue.

What do you think about that?

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I bought a Toshiba Satellite C660D a month ago. Everything was going fine, until the FN key no longer displayed the OSD.
I looked on forums and there were various tips in relation to closely similar issues. I downloaded the Value added package again, I looked in the flash card settings and nothing is doing the trick. Could someone help me?

Any advice would be welcomed.

(ps, the functions work, but the display doesn't show anymore.)

Answer:Satellite C660D - flash cards are not shown on the screen

Have you tried to restart flash cards?

Please do this and press FN key several times.

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I ran the recommended BIOS update on a Satellite C660D PSC1YE laptop and it appeared to be successful but when it rebooted the screen wouldn't come on. I've tried a few things to fix it but nothing has worked.

connecting an external monitor via VGA - blank tooremoving the CMOS button batteryremoving hard drive booting, replacing againshorting the J1 jumper under RAM slots

What else can I try?

Here's the windows bios update program:

Answer:Satellite C660D blank screen after BIOS update

Try booting with the battery out.

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Finally fixed the blank screen after bios updated to 1.60 ,but without crisdisk because never worked.





-Disassemply the laptop and disconect motherboard from case

-Find bios chip named [/B]WINBOND W25Q16BV

(photo 1)

-Downlload tools from mediafire
-Unzip downloaded folder
-Unzip "CH341A-programmer-software" folder and install usb drivers from "DRIVERS" folder.
-Open CH341A.exe with admin rights
-Please see this photo carefully before connect "usb programmer" to the laptop usb.
-Connect "Usb Programmer" to usb laptop and the "Clip" to bios chip on the motherboard ( please see again the (photo 1)
-If you installed the drivers the "CH341A.exe"when you open, on the right bottom corner it says "device 0 connected"
-If you have connected all then click "dedect" button.Then select" W25Q16BV"and click ok.Then CH341A programm read you bios chip (if you not connect with the right way you get an error)
-Click "open" button and select "bios.rom"from unzipped folder you have downloaded before.
-Finally click "auto" button and flashing bios wil begin.If all done success you get a message "chip and buffer are same"
-Disconect clip from the bios and test your laptop again.

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When my wife got off the plane a baggage handler helped her by pushing her mother in the wheelchair and dragging one of the bags behind him allowing my wife to take care of the rest of the luggage. Unfortunately the laptop that was sitting on top of that bag decided that it didn't like the ride, it jumped off the bag and tried to enter the terminal under its own battery power.

There is no visible damage to the laptop as it was inside the laptop bag and no cracks or anything on the screen. When the laptop turns on, the screen can remain blank, flicker or it will display the log on and desktop but instead of showing white it displays a pinkish purple, only white is affected not off white. Other colours display correctly although they do look as if the display is set to 256 colour or using the wrong driver.

I connected an external monitor to it and that works fine with full colour. If the laptop screen flickers a light tap to the back of it will get it to stay on but the colour isn't corrected. I am thinking that it may be just a loose connection or broken wire between the screen and the motherboard but not sure if the change in colour would be caused by this.

Satellite C660 (PSC1LA-00J001) looks brand new but I don't think it would be worth taking in to get fixed.

Any ideas on what the problem might be?

It took me 2 1/2 hours to post this exact same message because somewhere in there is profanity or inappropriate language. :(

Answer:Satellite C660 - screen issue


On this virtual way it is not possible to say for sure what is wrong there. Your notebook must be disassembled and all must be checked. Graphic card seems to be OK so there must be some problem with connectors, cable or with the display itself.
>Satellite C660 (PSC1LA-00J001) looks brand new but I don't think it would be worth taking in to get fixed.
Why not? Even display exchange is not so problematic. Googling around you will find many online stores where you can order new display, if necessary. Even on eBay you can get it for reasonable price.

If you don't have experience with this stuff I recommend you to contact nearest Toshiba service provider or some independent IT service and ask for help. Check which options are available and how much you must pay for repair.

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Can I make my Laptop screen a touchable screen?
Because I have noticed something called Pen and Touch

Answer:Touch Screen on Satellite C660-1M0

You cannot change anything. Your notebook doesn?t have touchscreen and it is nt designed to have one.
Forget it.

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Hi, I'm looking for a replacement screen for my Satellite C660-2EH and I'm having trouble finding one specific to the model. Could I buy the generic screen just labeled C660? Here's some I've found, for example:

Would appreciate any help anybody could give me on this, Thankyou!

Answer:Screen replacement on Satellite C660-2EH

In my opinion both links are OK and you cannot do anything wrong. As far as I know all C660 models use the same LCD display with follow specification:

Display Type - TFT Color LCD
Size (Diagonal) - 15.6"(HD)
Resolution - 1366 x 768
Aspect ratio - 16:9
Type of Lighting - Sidelight, LED

Only difference can be vendor or brightness on level 8.

When you order it be use it is HD LED display.

By the way: do you want to exchange it alone? I mean it is not so easy and if you don?t have experience with this stuff you should ask for help.

Be careful about it.

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My C660 crashes - blue screen with the error message...." a clock interrupt was not received on a secondary processor within the allocated time interval". I have updated the bios and all othe major drivers and deleted recent software.

Any suggestions as to what might be going wrong?

Answer:Blue Screen on Satellite C660

>... and deleted recent software.
Somehow I feel you have tried to increase notebook?s performance sing some additional software.
On this virtual way it is not easy to say what the problem is. We don?t know what have you done last days but fact is that using ?factory settings? something like this will not happen.

Can you please tell us what have you done exactly?

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Hi all,
I have a serious problem in my satellite C660-1EL, I bought it before two weeks, I received it free dos and I installed WIN 7 Ultimate.
The problem is when I updated the win 7 using auto. Update and during installation these updates the notebook suddenly shut down. When I turn it on again it gave me a blue screen with message "{color:#ff0000}irql_not_less_or_equal{color}" during booting.
I tried more time with safe mode but still give me blue screen before the win. booting.
I tried to install new system by using original WIN 7 CD, but before the setup extracting files the blue screen appear again.
I checked the RAM, HD, CD/DVD, in another laptop and it worked ok.
Also I tried to install WIN 7 by using USB flash boot and Win XP PRO from CD, but still the same blue screen appear before the setup copy the win. files.
Please help me, this laptop is brand new.
First the Toshiba Booting Screen disappear , but when I removed the RAM and installed again it appear and I entered the setup by pressing F2 and restore the bios to defaults, but still problem exist.
{color:#ff0000}Sorry for my language{color}.

Answer:Blue screen in Satellite C660-1EL

Hmmmmm...... strange. Try to remove one RAM module and check if the same will happen again.

This notebook is designed for Windows7 and there should not be any problem using original Microsoft Win7 installation disc.

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Hi guys I wonder if anyone could help please.

I have a Toshiba Satellite Pro C660-2DR laptop which seems to be faulty (just out of warranty).
Everything worked fine until we came to switch it on one morning and found the screen remains off (black screen). There is no output through the VGA as I have tested it on an external monitor.

The CPU fan spins for a couple of seconds and then switches off.
There is no hard drive read/write sound either. The power LED remains lit. I have removed the hard drive to access the data on another system which worked fortunately

. I have also removed the RAM, battery and optical drive but there is still no output on the screen.

Does it sound like a faulty motherboard?
The laptop appears to be in excellent condition.

Is there anything else I can try please? I would be very grateful for any advice.


Answer:Satellite Pro C660 does not boot no screen

Yes, this sounds like faulty motherboard or an part of motherboard like RAM or CPU.
You said you have already removed the RAM but did you use an good tested RAM module?

Theoretically it could be just an RAM problem but in worst case you will need to replace the motherboard and I think this would be really expensive repair.

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This evening I bumped my computer screen as I rested it down (not too hard, but it slightly slipped from my grip).

The laptop appears to be functioning okay other than an issue with the screen. About 3 quarters of the screen is not working, it is just white background, with colourful streaks, and a large diagonal black line.

Is this likely to be simply a broken screen, that could be solved by replacing the screen itself? I am waiting to order a new screen but I don't want to spend the money if the problem is likely to be something else..

Also I've been told it's relatively easy to replace the screen yourself. I've done minor repairs on laptops/pc's in the past (new keyboard/track pad). I don't have warranty/insurance and can't afford a pro. Is it something I should be able to do myself?

Answer:Screen Broken - Satellite C660

>Is it something I should be able to do myself?
Generally speaking yes, you can do this on your own but without experience and maintenance manuals document it could be a bit problematic and risky. Many screws are hidden and many small parts have plastic holders that could be broken.

Of course it would be better to pay someone to do this on professional way without some risk. You must decide what should be done. If you want to do this on your own and there is some problem let us know.

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It let's me log on then after a couple of seconds it turns to a white screen

Message has been edited: info has been added

Answer:Satellite C660-220 turns to a white screen

Do you really think that someone will be able to provide you some good tips and troubleshooting without any details about the notebook and the system?
How about a detailed issue description?

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Please find the solution about my pc Satellite C660-1MO. I am suffering from blue screen desplaying while startup. Many times I am having this problem. While I am doing my job on it just it dump and restart with the blue screen. what happen to it. Is this a hardware problem or software or others?

Your kind attention will be heighly appriciable.


Answer:Blue screen display on my Satellite C660-1MO

Originally Posted by spkali123

Is this a hardware problem or software or others?

Without any precise information we cannot say for sure what the problem is. Can you send us the error code? This may help to find out what the problem is.

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I have a problem with the display of my Toshiba C660 26X. Since the first time I used it, the gamma seems to be to high.

This is not a question of luminosity neither contrast. The display just looks "too bright" and I loose a lot of contrast in bright colors.

I tried to use the tool "calibrate colors" from Windows 7, but even if I choose de lowest level of gamma, the display stay too bright.

The only way I found to fix this, is to manually adjust the gamma in the nVidia control pannel. BUT : I have to do this each time I reboot the computer. (It seems that Windows wants to manage the display settings, even if I configure the nVidia Control pannel to be the only tool that manage gamma settings).

So here are my questions :

* How to fix this ?

* Is there any way to configure de screen directly at the hardware level (not through any kinds of softwares) to fix this problem ? I mean just like you can adjust a non-laptop screen by pushing on buttons.

* Does anybody know how to force Windows to let the nVidia control pannel fully control the display settings ?

By the way, I don't find your support usefull. I had to search a lot to find out how to contact anybody from your support. Now I have to write in another language than my mother tongue on an international forum and I hope that somebody will be able to help.

Will I receive an e-mail notification when an answer will be posted ? If not, please send also your an... Read more

Answer:Satellite C660 26x - screen problem (gamma)

Hello Jay

Satellite A200 is old notebook model and I can imagine that cooling fan and cooling grill is full of dust.
Before you change anything your notebook should be completely disassembled and cleaned up. I have done this several times in the past and i must say that my notebooks were much quieter than before. After doing this cooling system will work properly and notebook will be able to ?take a breath?.

I don?t know if you know someone who can help you with this. Please don?t spend your money for new parts. At first do professional notebook cleaning.

Please send some feedback.

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Hi, Please can someone help me??

My Satellite C660-2EV has developed a display problem where the screen has split into three equal sections or parts, with the middle section staying in the middle of the screen, but the left hand side is now on the right of the screen and the right hand side is now on the left.

Ive searched various forums and found nothing on the Toshiba site that comes close, but found that a lot of sites are saying that this could be a hardware fault either with the Graphics card or the ribbon that feeds the screen that runs through the hinges.

Can anyone plaese shed some light on this??

Answer:Satellite C660-2EV Screen has split into Three sections

> found that a lot of sites are saying that this could be a hardware fault either with the Graphics card or the ribbon that feeds the screen that runs through the hinges.

Does the same issue appears on the external screen/monitor ?
If Yes, this would mean that your graphic card chip (maybe motherboard) is the troublemaker.

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I dropped my Toshiba Satellite C660 laptop and now half of the screen is showing lines all over in different colours. My question is, if I replace the screen with a new one will it solve the problem. I found a screen that I think will fit.

I am really gutted now but I will need to either replace the screen or buy a new laptop.

Please help.

Thanks a lot.


Message was edited: link has been removed - commercial

Answer:Strange Lines on Satellite C660 Screen

I?m pretty sure the display is defective but if possible you can connect external display or TV to your machine and check if the desktop will be shown properly on external device. If yes that is display definitely defective.

In case that there is some problem on external device too the reason can be graphic card functionality.

Anyway, after reading your posting I?m also thinking that display must be exchanged and I also think this will solve your problem.

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My Notebook Toshiba Satellite C660-268 was installing updates, then it went on frozen for half an hour, I decided to force shutting down by pressing the power button.

I tried to power on, notebook could not wake up, I can hear the fan but screen is black, no post/splash screen (Bios screen), power led goes on for few seconds and then turn off. I tried to press all important function keys, but nothing could make my notebook boot or stay on. Please,

I need your help so as to make my notebook boot again

Answer:Satellite C660-268 not booting, no splash screen

I think that some hardware part died during the update installation.
From my point of few it was simply a bad luck that this mistake happened during the system update.

There is only one real solution: the troublemaker needs to be found and replaced.

Theoretically such issue could be caused by memory problems as well as motherboard malfunction. The RAM modules are not very expensive and in case the RAM would be faulty, the fix should not be a big problem.

But in case of motherboard malfunction, the notebook repair could be really costly affair.

What could be the next step?
I think if you have no big computer experience, you should ask some professionals for assistance and further help.

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I shut down my Toshiba Satellite C660-22V laptop. I restarted it immediately but the screen was blank. The laptop was still making it's loading noises though.

Any ideas as to how to fix this?

Answer:Satellite C660 - Blank screen after restart

Have you noticed this for the first time now?
Any reaction if you press F2, F8 or F12 at start-up?

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I just purchased a brand new laptop yesterday and I've notice that there is a slight blue tint to the screen particularly noticeable with whites, I just wondered if this is something I should be concerned about or whether it's just how the screen is with these laptops? I compared it with my PC monitor and it's definitely there just slight.

Answer:Satellite C660-1J2 Blue tint on the screen

In my opinion you should contact your local dealer and check if the same happen on other models.
To be honest I don?t understand what do you mean exactly with this ?blue tint? but on my both notebooks screen is absolutely clear.

Maybe you should ask for replacement.

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Hi good morning all my first time here hope to get some help.

i have a Toshiba Satellite C660-1j2 it was running Windows 10 and has been for some time great, then last night it turned its self of because I forgot to charge it charged it turned it on and now it won't do anything, it is blue screen saying that this is missing 0xc000007b.

it came with no software and I have no idea how to boot it up for recovery.

can anybody help or is it the bin.


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I'm a newbie here so my question may be obvious to some,,,,but not to me!

My Satellite C660-174 laptop (running Windows 7) has stopped opening correctly. Everything is normal up to the point that my password is typed in. Instead of opening up to my 'desktop' with its icons all down the side I get a page with a 'Toshiba Leading Innovation' banner across it and just four random icons down the side.

How can I restore my desktop screen and all the icons?

Help will be appreciated.

Answer:Desktop screen on my Satellite C660-174 will not open correctly

It is really not easy to understand what do you see exactly.
Can you please make a pic and send some link where we can see it?

I really don't understand what could be the problem but what you can try is to start your machine with F8 and enter advanced boot options. Choose the entry "Repair your Computer" and press "Enter". Go forward until you will enter System recovery options. Try to make system restore to earlier time. Maybe this will help you to fix described issue.

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I have updated the BIOS on my Toshiba satellite C660 - 1ME to version 1.20-WIN from Toshiba website .
after that the BIOS startup screen disappeared, so now my laptop starts directly with Windows startup screen

I tried pressing any function key on startup, but nothing happened
I tried to re-install BIOS (both old and same new version) but I got error massage that I have "the same or newer version of BIOS"...

can you help me please?

Answer:Satellite C660 -1ME - BIOS startup screen disappeared

> I tried pressing any function key on startup, but nothing happened
You mean F2,F8 or F12?

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I just brought a new Satellite Pro C660-2JR laptop and a few hours after getting it I noticed that it has a purple cast/tint on any grey tones and is especially noticable if a B&W image is views because it has tones of purple, white and black with no actual grey!

Its very visible on the default settings (which are especially overbright and contrasty even after I've turned the backlight down) and I've adjusted the brightness, contrast and gamma through the graphics driver as per test cards but despite what I do this damn cast will not go away.

The only way to sort of get rid of it is to up the green channel contrast but this affects other colours as well so it doesn't really solve the problem and the cast usually ends up either being a very light purple or green with no actual neutral grey.

This cast is visible in all lighting types and at all screen angles.

Before I send this back for a replacement or open a warrenty repair on the laptop, is there anything else anyone could suggest I do?

Answer:Re: Magenta/Purple Cast on Satellite Pro C660-2JR screen

It is not easy to discuss about such issue. We should see how it looks like.

In my opinion you should contact your local dealer, compare it with other notebooks from the same series and ask for replacement.

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Can someone please help,

I recently bought a Toshiba Satellite C660/C660D for my nephew, We have forgotten the administrator password and we don't have password reset disk is there anyway around this.


Answer:I forgot my administrator password on Satellite C660/C660


I assume you are talking about windows system password and not about BIOS password. Right?
It?s not very big problem if you forgotten the System password but if you mean BIOS password then you are in trouble because the BIOS password can be deleted just by an Toshiba ASP technicians?

So I assume you mean Windows password? so start the notebook and press F8
Now you can choose Repair my Computer and then choose HDD recovery.
This would start a HDD recovery procedure which would reinstall the system? during the setup you can set anther admin password.

Of course there are some other methods but as far as I know this requires 3rd party software/tools or Win 7 DVD? so I think the HDD recovery is the fastest solution.

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I recently bought a C660 from ebay as a non-working repair project, listed as having no output to the LED screen but working ok on an external monitor.

After stripping it down, I found that the 40 pin connector to the LED panel had 3 damaged pins on the left side, so assuming that was the issue, I got another cable and rebuilt it. However, still no output to the LED panel, but all working fine on an external monitor.

As I have a spare new panel in stock, the next move was to replace the LED panel - still no output, except to the external monitor.

I have checked the setting for the video output (Fn+F5) and it is no different on any setting.

I have seen a couple of threads on here where people are having issues with no video output after a BIOS update (however I do not know if this has been done or not in this case).

Does anyone have any ideas as to what else I could check for to see what the problem might be?

Any help greatly appreciated.

Answer:Satellite C660 - Blank screen - No output - External monitor OK

To be honest I don?t think it is BIOS related issue. If you can see desktop on external display open ?Toshiba Assist? > Optimize > HWSetup and check BIOS version. You can compare it with version offered on Toshiba support and download page.

Be honest what else can be defective, for me it sounds as problem on the mainboard.
What do you think?

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I have a C660-24f which is about 12 months old, and I have had problem with it since I got it.

It has restart Suddenly with blue screen (memory management).

Answer:Satellite C660 shows blue screen (memory managment)

> I have a C660-24f which is about 12 months old, and I have had problem with it since I got it.
Why do you wait so long time? You could contact Toshiba service anytime you want and ask for help or at least for good advice.

Have you tried to do anything about that?
Clean recovery installation maybe? Have you noticed this error when notebook runs with ?factory settings??

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I've been having a lot of trouble with trying to get my laptop to connect to the internet, when I was attempting to troubleshoot it, the blue screen appeared and it shut down, I didn't have enough time to read all of the information so I'm not really sure why it appeared. The laptop restarted and still couldn't connect to our wireless network, I tried numerous system restores which couldn't complete even though I tried it after I deactivated my AVG protection.

Eventually it connected and I was able to go on the internet for a short period of time with a very temperamental connection, it then disconnected again after about 15 minutes, I struggled to get it to connect again but when I eventually did the connection seemed fine and didn't drop.

I shut it down and when I turned it back on I had the same problem again, it wouldn't connect, the troubleshooter couldn't fix the problem, although a few times it identified the problem as a "problem with the wireless adapter". I tried everything I could think of, more system restores, re-installing the "network adapters" under the device manager, changing the power options to maximum for the wireless adapter and checking the the computer doesn't turn it off the save power, removing all wireless networks and then trying to reconnect to them. After about 2 hours I managed to get it to connect again after rebooting it in safe mode and the connection is fine now.

However I'm worried that I'm going to have this... Read more

Answer:Re: Satellite C660-1LD Blue screen whilst trying to connect to the internet


You should not worry about BSOD. I presume the reason was some software conflict.
Do you use original OS that you got with your notebook or your own OS installation?

Have you noticed this problem with WLAN only?
Can you use LAN?
Have you tried to test it with other router and other WLAN?

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Hey I wonder if anyone can help me - the screen on my satellite C660, only about two months old, started flickering in green stripes a couple of days ago after I'd adjusted the screen forward a little. Nothing has got rid of it, and every time the screen is moved it flickers more strongly or turns into a solid green stripe.

I thought it might be a problem where the screen connects to the actual computer but I've looked around the hinges and there don't seem to be any loose wires. I haven't yet contacted Toshiba because I'm going to have to call their UK support number from France which will cost a bomb, just wondered if anybody here had any ideas first? Has it happened to anyone else?


Answer:Satellite C660 - right hand side of screen flickers green

In my opinion it is not so important if anyone else hat it or not and you should not waste your time waiting for some answers.

I don?t know where you have bought this notebook but each notebook bought in Europe has EMEA warranty so please call authorized Toshiba service provider in country where do you live now and ask for help. You have new notebook and if there is some hardware related issue let them repair this.

Addresses and phone numbers of all ASPs you can find on Toshiba support page under > Support & Downloads > Find an ASP.

Good luck.

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hi all new here

well we have had our c660 106 for 2 month now,but the missus decided to drop it from about 6 inches high, it stayed on but the led screen is cracked internally as the colours were bleeding over etc,unwatchable.
It stayed on untill today and ive been pricing screens up.(had it connected through rgb to my home lcd)

i had to unplug the laptop and turn it off,but now the problem is when i switch it on it will do the inital fire up to the toshiba black screen where i have the options 0f f2 and f12 but then immediately turns off completely, we are worried now as we have a 1 yr old and we have everything she has ever done on there,
is there anything i can try

i know warranty wont cover it as its obvious the screens broken and not just failed.
any help would be brill


Answer:Satellite C660-106 wont get past boot screen and shuts down

anyone any idea?

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Strange problem. My Satellite C660D-1FM was doing a bunch of updates from Microsoft (hadn't done any updates for ages as it was used by my daughter and not connected to the internet) and after they had completed it rebooted and I got the Toshiba splash screen and then nothing. Holding F8 gives the same problem, tried holding the '0' key while powering on and that was the same. Connected an external monitor and it's the same. I can get into the BIOS and everything looks fine.

So, thinking the hard drive might be faulty I fitted another hard drive and fully installed Win7 from a Microsoft DVD (SP1 and all updates) and everything works. I then thought I'd try and restore the laptop to default factory settings using the Toshiba recovery DVD's which Id created. All worked fine during the install, all 3 DVD's installed and it went through the setup procedure, laptop got to the end when it wanted to reboot, rebooted and now back to the same error - Toshiba splash screen is ok but then it just goes blank. To convince myself I wasn't going mad I then re-installed Win7 from my Microsoft DVD and it installs fine, does all updates and has worked all day today with no issue.

Anyone any idea what's going on?

Answer:Satellite C660 - blank screen after recovery image instalation

Hmmm... something like this should not happen.
Do you use recovery discs for the first time?
Have you noticed the same result on both HDDs?

Problem is that there is no much to do about that and there is no way to change anything while recovery installation runs or later when windows setup is in progress.

Try to set BIOS to default settings and simply try to install recovery image again.

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I have a Satellite Pro with Windows 7.
Like Emma in a previous thread I am having trouble with the screen freezing and having to turn off to recover.

I think it could have something to do with Windows updates but can anyone offer any assistance.

Please! In plain English please because I am a silver surfer!


+Message was edited: notebook model number has been added+

Answer:Screen freezes - Need turn off Satellite C660 series to recover display

Hi Mariel

It would be interesting and useful to know what notebook model you have.
Secondly did you try to reinstall or update the display driver?

Please do that.

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Is there any possible solution for this problem when you press SHIFT KEY 2, which is the (@) symbol display in the screen with symbol (") and also, SHIFT KEY 3 symbolize (hash) display in the screen with symbol (?).

It was manufacture error or set up error.

Answer:Satellite U500-1DR - Shift key 2 and Shift Key 3

Have you tried to set English (US) in keyboard and language settings?

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this problem is intermittant and might be something that just goes away.

after full virus/trojan scans,i still have this unusual problem that occurs intermittancely.

when i press the shift key,my computer freezes or goes to a blue screen,either way ,i have to reboot by the opower switch(alt-contorl-del-doesnt work

Answer:pressing "shift" key ending in black screen...

Sounds like a conflict with some type of program that relies on a keyboard hook. Look for any mulimedia keyboard software, spellcheck software, macro software, or keylogger that may be running. If nothing else, go here download startuplist and post the results and we can tell you what can be removed without problems.

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I just got a problem with my laptop. It seems like there is a loose connection between my screen and the light emitting diodes: Only got white stripes, a mirrored screen, a white screen or a flickering screen right now so i can't even move my mouse cause i don't see anything.
Some pictures: [1|] [2|] [3|] [4|] [5|]
Thanks in advance.

Answer:Satellite C660 - White stripes, mirrored screen, white screen

This hardware related issue should be checked and repaired by authorized service provider. Notebook must be disassembled and checked.

Is your notebook still under warranty?

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I was wondering if the notebook I have (Model: PSC1YA-00G00L)
is capable of using a solid state hard disk. If so, could you let me know which types are compatible and anything else I need to know please? Thanks.

Answer:SSD HDD for Satellite C660D


I don?t see any big problems using an common SATA SSD drive.
The controller supports the SATA interface and you should use an SATA SSD drive.

In some cases some SSD drive requires an firmware update but this should be checked with the SSD drive manufacturer?

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I've got a toshiba laptop (Satellite C660D PSC1YE-01U001FR) and it uses only 1.60GB of my 2Go RAM available.

How can I fix this?


Answer:Satellite C660D PSC1YE uses 1.6GB RAM of 2GB RAM


There is nothing to fix?
The notebook seems to be equipped with the AMD Radeon? HD 6250 Graphics and I assume difference, the 400MB, are used by graphic card.

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hi ppl,

I bought my new Satellite C660D few weeks ago. Its great to work with it, but the damn A-key is broken since I've got it. What I have to do to solve that problem? Do I need a whole new keyboard? If i do, could I have another keyboard, which has a POS1-key and not that num-block ? Who could I ask about that?

sry 4 my english :( i'm from Germany but I hope u understand what i want :D

thank u!

Answer:Satellite C660D - A-key is broken


If the a-key is broken since you got the notebook I would return the whole notebook and ask for a replacement one. This shouldn?t happen on a new notebook so such an exchange should be free for you.

Please contact the seller of the notebook and explain the situation. I?m sure it will not be a problem to exchange the unit. :)

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I have a SATELLITE C660D-102 and cant find a deivere to update my usb as im stuck on usb 1.0 my laptop supports usb 2.0 but it aint working dose anyone know how to fix this ?

Answer:Satellite C660D - how to upgrade USB 1.0 to 2.0?

Why do you think that your notebook works with 1.0 USB standard?
Which operating system do you use?
Do you use original OS that you got with your machine?

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I need some help for my computer. My compute has not started, and shows "bootmrg is missing". i`m trying to put in the recovery CD(I downloaded from internett) When the CD starts, I get the choose to select operation system, but it isn't there, what do I do?

Answer:Satellite C660D-18C - need some help with recovery

You cannot expect that we comment some non-original recovery image download from internet.

Recovery image is on one language only so you cannot choose some different language. Recovery images are country specific so if you have recovery image for UK you must install language by default (English).

On which language is this recovery image?

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This lap top is only two months old and keeps freezing on a daily basis, the only thing i can do is to turn it off and then restart it. Please help

Answer:Satellite C660D keeps freezing

Reinstall OS using HDD recovery option and start to use notebook with "factory settings" again.
Use it few days without some additional software installation to see if everything will be OK.

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Hy there,

My laptop (Toshiba Satellite C660D-10M) came with Free-DOS. I have installed WIndows 7 and all the required drivers from Toshiba website except the driver for my Network Adapter. I can't go to the Internet because of this!

From this page:

I enter the correct info:

Notebook - Satellite - Satellite C Series - C660D - PSC0WE - Windows 7 32bit.

A) There are no CHIPSET drivers for my laptop here? But i think they are merged with the DISPLAY DRIVER and i could install only them.
B) LAN DRIVER - after installing this driver, in my DEVICE MANAGER -> Network Controller has a question mark and is not installed.

Checked BIOS - it is enabled.

Uninstalled, found my NIC SPecific driver on realtek website. Realtek RTL8139/810X Family Fast Ethernet. -> Installed the driver for win7, ----- NOTHING!!!

I don't know what to do next?

Please can you help me?

Some similair problems:


Answer:Can't enable my NIC on my new Satellite C660D-10M

You are right about chipset driver. By AMD based notebooks it is integrated with display driver.

The same LAN card has Satellite C660D ? PSC0UE so the right Win7 32bit LAN driver you can find HERE . It must work. All offered drivers are tested.
Please test it and send some feedback.

Have you installed WLAN driver?
Be sure unknown device in device manager list is definitely related to LAN and not WLAN card.

Bok ;)

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Hello ,

I need your assistance

I have an Toshiba satellite C660D with an AMD Radeon HD6320 graphic card, with drivers updated. I cannot connect it to my Sony Bravia KDL-40W2000.

I bought an vga-hdmi cable but the laptop doesn't recognize the TV, I tried all the AV options. I tried with another laptop with an s-v?deo to s-v?deo exit and I got v?deo connection.

Must I change the cable to an vga to svideo or is it something missing with hdmi one?

Thanks for your help!

Answer:Cannot connect Satellite C660D to my LCD TV

> I bought an vga-hdmi cable but the laptop doesn't recognize the TV

You cannot use and VGA to HDMI cable?
The VGA provides analog signal, HDMI provides digital signal?
It NOT possible to convert analog to digital signal!

So if your notebook provides only VGA port, so you have to use and VGA to VGA (RGB) cable.

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I have problems burning CD/DVD on my Satellite C660D-1GH under Win 7 x64. With the standard windows explorer burning - the process starts however it is incredibly slow and after 2 hours of burning 1 MB file on 4GB drive - it dispays an error that there is no enough space.

I installed CD Burner XP - it doesn't even recognize the burner.
Any ideas how to fix that?

Answer:Cannot write CD/DVD on my Satellite C660D-1GH

Can you please test functionality with some ?well known? application like NERO burning ROM?

By the way: do you use original preinstalled OS that you got with your notebook?

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I am the owner of the notebook series satellite, model Toshiba Satellite C660D-164 (PSC0WE-00R00URU) and I do not know where to find drivers for WiFi, hotkeys and video card. My operating system is windows xp 2 SP.
Please help me.

Answer:Need WXP drivers for my Satellite C660D-164

Problem is that this new notebook model is not supported for old WXP so with drivers you are on your own.
WLAN driver you can find on and you probably need Broadcom WLAN driver version
The same graphic card has older Satellite C650D (PSC16E) so try to install all WXP stuff listed for this notebook model.

Please post some feedback.

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