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Satellite M305D-S4830 - Webcam driver open fail - Now webcam & mic does not work

Question: Satellite M305D-S4830 - Webcam driver open fail - Now webcam & mic does not work

I have a Satellite M305d-s4830.
My PC's operating system is Vista 64bit.

Cam and mic were working fine until one day the camera assistant software started showing a messagebox saying that: "Webcam driver open fail. Please restart the camera or computer."

Since then I tried everything that comes to my mind, but I think neither the cam nor the mic appear in the device manager. I also have the recovery disk for Toshiba.

What am I supposed to do?

Thanks in advance

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Preferred Solution: Satellite M305D-S4830 - Webcam driver open fail - Now webcam & mic does not work

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Answer: Satellite M305D-S4830 - Webcam driver open fail - Now webcam & mic does not work


> Since then I tried everything that comes to my mind, but I think neither the cam nor the mic appear in the device manager
Hmm? you mean the cam is not listed in device manager?
Neither an unknown device nor near a yellow exclamation mark?

Sounds like hardware issue? but try to recover the notebook using recovery disk.
If this will not help then it means that there must be something wrong with the cam?

I read in the net that some people had a similar issue.
The webcam worked when opened the laptop lid only halfway.
But webcam disappeared when the lid has been moved up.
Possibly there was an loose contact between the cable and cam?
In such case the ASP technician should check the notebook?.

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Hey guys

just got my mate to upgrade me to win 7 64bit.
Now my camera wont work. I had to re-install the drivers (they only had the vista drivers) - Can anyone help?

"webcam driver open fail. Please restart camera or computer"


Answer:Portege M800: webcam does not work Win 7 64bit - webcam driver open fail


Seems you have used wrong or not compatible webcam driver/software?
You should use an Win 7 64bit Chicony webcam software.

> Now my camera wont work. I had to re-install the drivers (they only had the vista drivers) - Can anyone help?
The Portege M800 Win 7 drivers are available on the Toshiba European driver page.
You will find also the Win 7 64bit Webcam driver

Please remove firstly the old driver, then reboot the unit? clean the OS using CCLeaner? reboot the unit again and then install the Chicony webcam software.


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my laptop specifcation here : ( [A300 - 1G5|] ) for any needed details ..

The problem simply is, the webcam stopped working for some reason, an error messeage says "Webcam driver open fail. Please restart camera or computer".

I noticed that whenever I put the computer in sleep mode I was getting on the icon tray a notification says "USB device unrecognized"... I wasnt aware what it was - thought it becasue of the USB mouse being plugged... but I think its related to the camera...

software is installed but camera is not working and cant enable it .. I did download the latest driver from toshiba site , but still not working ...

Currently my laptop runs Vista HP SP2 32-bit, Windows defender enabled, Windows Firewall Enabled, Windows UAC enabled, Kaspersky Ani-Virus 2009 Enabled. I only use Windows Live Messenger (which up to date I think , version : 14.0.8089.726) which i used camera with, I quite using face recognition long time ago and rarely use the webcam ... I didnt install or update any drivers and used to have the laptop running perfectly..

So what happened now ?!

Answer:Satellite A300-1G5: webcam stopped working - Webcam driver open fail


I have had a similar error message and could solve this by disabling the webcam software from startup.
In msconfig -> Start Up tab I have unchecked the Chicony webcam software.
This prevents it from automatic loading.
I don?t use MSN but Skype and the Chicony webcam software is always disabled (not executed) if Skype is running.

Maybe you should try this too.

Furthermore you could try this:
Go to device manager, mark the webcam (imaging devices ? USB video device) and deleted it from the device list.
Then reboot the notebook and wait until the webcam has been recognized again.

Then test it.

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it says "webcam driver open fail, please restart camera or computer"

i have done that but i dont know what else to do to fix it

please help i need it for an assignment in grade 12

all help is much appreciated


Answer:Satellite A300 - webcam not working, message says "webcam driver open fail"

Remove preinstalled version from the system and install latest version you can find on Toshiba download page.

By the way: which operating system do you use?

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After looking through this forum, I have tried several 'solutions' but to no avail.

After trying to load the webcam i get the message: "Webcam driver open fail. Please restart camera or computer"

I have tried updating the Driver software for the camera, and updated the BIOS.

This message still keeps coming up. Is it worth uninstalling the camera completely then attemtping to reinstall it?

Sorry if some of this doesnt make much sense, im not entirely "computer savvy"

I hope somebody can help,


Answer:Satellite A300-1MC: webcam not working - webcam driver open fail

> Is it worth uninstalling the camera completely then attemtping to reinstall it?
Of course!

You should firstly go to device manager and should uninstall the driver.
You should also remove the software from control panel -> Software

After that you should clean the OS and registry using CCleaner. It?s free tool? google?
Then reboot the notebook several times and install the webcam software again.


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Installed Webcam driver ( )
When load PC error: " WebCam driver open fail. Please restart camera or computer "

What can i do ???

HELP, plz )

Answer:Satellite L300 - WebCam issue: WebCam driver open fail

Have you installed service pack 1 for Vista and latest windows updates?

If not, please update. One thing you could try is to completely remove the drivers, using some registry cleaning tools like ccleaner and reinstall camera drivers.

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"Webcan driver open fail. Please restart camera or computer" - This error message appears when I try to open or use my built in webcam.
I am running windows vista.

The webcam has worked fine for the last 12 months.
I have tried installing the driver software again.
Also doing a system restore and nothing seems to work.

Anybody got any ideas/solutions

Answer:Satellite A - Webcam driver open fail

Hi buddy,

What Satellite A notebook you have exactly?

Did you already reading other similar threads? Here in forum you can find a lot of information about this webcam driver open fail error message. In most cases a recovery installation from Toshiba recovery disk can help to get rid of this. :)

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Every time I attempt to start up my integrated webcam (Chicony Camera Assistant Software) the message "Webcam driver open fail. Please restart camera or computer." pops up on the computer.
Firstly I do not fully understand what this means and secondly I have restarted both the camera and the computer, as well as repairing the camera software.

I have looked for updates and drivers, etc but to no avail. I have also read every user manual available in search of an answer but I can?t seem to find anything that is of any help.
I was just wondering if anyone had an answer for me or could tell me what I need to do.

Answer:Webcam driver open fail on Satellite A300-1MC

hi Jacktt615,

first of all check if the devicemanager shows a "usb-video-device" from chicony without exclamation mark...
if the hardware is detected and usable check the driver details:
my drivers for this device are: ks.sys, usbvideo.sys, uvcftr_s.sys, iyuf_32.sys,,, and among some others,

if you have more than one chicony video device: delete all and reboot
download the latest webcam-driver from toshiba, it contains the driver and the software.

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If I try to use the webcam, I get the message: "Webcam driver open fail........"

There are multiple threads about this on this board and other boards via Google, not just related to this model, though many other Toshibas. Is there a fix from Toshiba? Since the problem seems so widespread there should be.

I am using XP Pro. I have updated the BIOS and the webcam software without solving the problem.

Thanks in advance.

Answer:Satellite U400 - Webcam driver open fail

Hi buddy,

It seems that the forum doens?t contain enough threads about this...

Please use the forum search. You will find enough threads what you can do like this one:

If it doesn?t work try contacting an authorized service provider. Maybe it?s a loose connection or something else that must be checked and repaired?

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Helloe everyone,

I have Satellite L300-110, and i have an issue with the web cam after installing Windows7.

The error:
Webcam driver open fail. Please restart camera or computer.

The camera is working fine and appear in the device manager as Chicony USB 2.0 Camera.

However, i can use the face recognition.

Does anyone knows the cause.

Answer:Satellite L300-110 - Webcam driver open fail

Hi buddy,

You have checked the forum for similar threads/problems? It doesn?t seem so because you will find enough about this problem.
So use the forum search and read similar threads.

Anyway, you should try updating the webcam driver and BIOS. Both can be downloaded on the Toshiba page.

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recently my Satellite A200's boot drive died and i had it replaced. Vista was put back on as part of this via Toshiba's SOE restore. Now the Webcam doesnt work, it gives the following error when the machine boots:

"Webcam Driver Open Fail. Please restart camera or computer."

I have tried installing the latest Chicony driver updates but still no luck

also I have found a lot of info via google about registry entry problems with the installer on this issue. They recommend a fairly complicated registry hack to fix it. I want to find an installer that works rather than hack the registry

can anyone advise me ? thanks in advance

Answer:Satellite A200 - Webcam driver open fail

More info:

The 32bit Vista Driver for Chicony WebCamera is not available on the Australian website doe my model , so I rang support. They said go to Canada website and use a different model number to get the 32 bit Vista Driver. Did that, uninstalled the old driver, and installed this new one. It didt work either. Any ideas anyone ? Surely it cant be this hard ?

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I have just bought a Toshiba Satellite L300 with no OS installed. I managed to install windows XP and all the sound/video...... drivers successfully but after installing the webcam driver appears an error which says: ?Webcam driver open fail. Please restart camera or computer?.

I restarted the computer several times but it still doesn`t work. Please help me.

Answer:Satellite L300 and WXP - Webcam driver open fail

Hiya, I am having a similar problem (see earlier thread), can you actually see the webcam in the Device Manager? There is also a known problem if it is just the driver, do a search on this forum, it seems to be a common problem.



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A while ago i bought A300 and everything was working fine till one day i tried to run the camera Assistance software and this msg came up "Webcam driver open fail. Please restart camera or computer."

I didn't know what to do so i decided to uninstall the software and install it again but in vain.
Since then when ever i try to run my cam even on the msn it runs but it tuns all black after a while.

Please help

Answer:Satellite A300-1EI - Webcam driver open fail

Is also black when you start ?Camera Assist Software??
MSN is not the best application for diagnostic?

Have you tried to play with settings and night mode option?
Have you removed protect foil in front of cam?

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Tried to work with my camera, but error appeared "Webcam driver open fail. Please restart camera or computer" Tried to do both, nothing happened. Changed drivers for camera, the same problem.

My OS is Windows XP SP3. Can anybody help me?

Answer:Satellite Pro A300-1NH - Webcam driver open fail

HI rinat_1,

Was your Satellite A300 delivered with Windows XP? If not, try it with ?factors settings? again, please!

Make also sure that your BIOS version is the latest one and you can get it here: > Support & Downloads > Download Drivers

Good luck! :)

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I'm Dr Ahmed Maher and I have a problem with my Toshiba Laptop. It is Satellite A300

The problem is in my webcam. When I try to use the webcam a message of "webcam driver open fail.please restart the cam or computer"
I had downloaded the driver from toshiba site. I reinstalled the driver but the same message appeared. I had updated the BIOS. The same problem. I made a recovery for my laptop using the recovery DVD. No way, the same problem

Please help me to solve this problem
thank you for caring
Dr. Ahmed

Answer:Satellite A300 - Webcam driver open fail

Hi Dr. Ahmed,

If your webcam doesn?t work after installing Windows from Toshiba recovery disk I think it?s related to defective hardware. I mean you have already tried to update the BIOS and webcam driver but that?s all what you can do.

So I would recommend contacting the people from your local authorized service provider. I think they can help you can exchange the webcam if it?s necessary.

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Anyone know what I need to do to sort this - when I try to open the webcam I get the message "webcam driver open fail. please restart camera or computer" - I closed down then restarted but made no difference.


Answer:Satellite P200 - Webcam driver open fail

Hi andyjennings,

Have you already tried to reinstall the webcam driver? I never received such an error message but usually reinstallation the driver should work. You can download it here: > Support & Downloads > Find an authorized service provider

Good luck! :)

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Sorry! But what going on?
I had reinstall this drivers of webcam. But problem is the same.

Skype is not working!!!

Answer:Satellite U400 - webcam driver open fail

Can you start and use cam in ?Camera Assist Software??

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I try try to solve my problem

Error: webcam driver open fail

Answer:Satellite A300-20A - webcam driver open fail


You should use the Toshiba Forum search option.
Then you would find a lot of threads about the theme.

In most threads you will find the recommendation to reinstall the webcam software.
I think this should help you.
So visit the Toshiba driver page and download the webcam software for the notebook model. Before you would install the new software, I recommend removing the old from the system.

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As advised I have reloaded the webcam driver and updated BIOS but I still get 'webcam driver open fail' message on startup on my Satellite A300.

Answer:Satellite A300 - Webcam driver open fail

Hi buddy,

Here in forum you will find some threads about this issue? Just use the forum search a little bit.

Regarding the driver: If you remove the old version, restart your computer and run CCleaner to clean the registry and fix issues. Then restart again and now you can install latest webcam driver from official Toshiba page.

Good luck! :)

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i have toshiba satellite pro L300 model PSLB1E, and in theDevice Manager is not any Imaging Device and the driver of the Toshiba Page is showing "driver open fail.Restart the cam or computer" constinuously. I have uninstalled the driver ten times, and updated driver, but not work the camera and is not presenet in Device Manager.

Where is the problem ? the driver ?... I am desperated...

Thanks in advance

Answer:Satellite Pro L300 - Webcam driver open fail

Are you able to backup your data and run Recovery?

If it still happens on a fresh Windows install, then the webcam hardware may be faulty.

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After disc format (T HDD recovery, Vista 32 b) there is no "toshiba face recognition" aplication.
After instaling Camera Assistant Software there is only error: Webcam driver open fail. please restart camera or computer.
Camera is turned off and i can't turn it on, restarting the computer doesn't give any effect.

Could anyone help me?

Answer:Satellite A300-1EH - Webcam driver open fail


I see you are using Vista?
Well, first of all you should ensure that Vista is up to date!!!
You have used recovery and this means that Vista needs to be updated to the latest state!!!
All service packs and other patches needs to be installed.

Then remove the webcam software from the system, clean the registry (CCleaner, etc?) and after new reboot try to install the webcam software again?

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I need someone to help me.

I have a Toshiba Satellite A300-276 with built-in webcam.
The operating system that came when it was purchased windows vista, but lately for some reasons had to format and then took the time to install win 7 (32bit).

But the webcam does not work.
The program, the drives and does not work.
When I click to connect to web a warning appears saying +"Webcam driver open fail. Please restart camera or computer+ "..
I've rebooted, uninstalled and went back to install and does not work!

Does anybody have any idea how to solve this problem?


Answer:Satellite A300-276 - Webcam driver open fail


This is a typical software issue?
I read a lot threads about this error message and in most cases new driver installation/update did the job!

Please ensure that you are using the latest BIOS.
Then access the device manager and go to Imaging Devices.
There you can find the USB video device? this is webca.

Please remove this from device manager list. You can also uninstall the driver?
Then reboot the unit and try again to install the driver?

Please be sure that you are using the latest webcam software... you can choose the software released for Satellite L500 too!

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I'm on Windows 7 with a Satellite Pro L450-13M.

My webcam simply stopped being recognised by any of the programmes on my system. Skype, Toshiba Camera etc etc. One day it was fine, a while later when I tried to use it again it stopped. I only use it for Skype usually, so I've no weird imaginative bits of software that might get in the way.

Uninstalled the Toshiba Camera Software, uninstalled the drivers. Reinstalled the camera software - although there seem to be about 400 slightly different versions. I think I've got the right one. TC30049700E.

Windows 7 determinedly reinstall the drivers by itself when I boot up. It puts on Sonix driver. If I look at the details there's a list of 6 files, all of which look reasonable.

Checked the device manage, which says "This device is working properly". The trouble is, this is a lie!

Oddly, the microphone works fine (I thought this was integral to the webcam).

What I'd really like to do is separately install the device driver, without the entire camera software package.

But to be honest any ideas are welcome. It's very irritating and I've run out of ideas, and I'm about to go away on business for 2 week and I use skype to talk to my kids. I'm sort of semi-technically literate as you can see, but not fluent, and Windows 7 is new for me. The laptop came with it, and webcam was working fine when I bought it at end of Feb.

Answer:Satellite Pro L450-13M - Webcam driver open fail

P.S. the only piece of "maintenance" that I might be considered to have performed is to update to the latest BIOS as recommended by Toshiba. Could someone tell me how to roll this back so I can check if it's a cause please

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Hi there

I have Toshiba A300-1MM laptop and my Web Camera does not work. On toshiba support site there is no driver for Windows 7 32bits. Only for Vista 32bits. I use this driver. Is there any other sollution?
Thank you.

Answer:Webcam driver open fail - Satellite A300-1MM


I was able to find the webcam driver for Win 32bit for this series.
Install the mentioned driver, reboot the notebook and test the cam once again.
[Webcam driver v| =2&selFamily=2&selSeries=153&selProduct=781&selSho rtMod=null&language=13&selOS=all&selType=315&yearu pload=&monthupload=&dayupload=&useDate=null&mode=a llMachines&search=&action=search&macId=&country=al l&selectedLanguage=13&type=315&page=1&ID=68798&OSI D=29&driverLanguage=42]

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I know this is a common problem, I have been on this forum for days and found no solution. I have a satellite L300 PSLB8E, which I downgraded to windows XP from VISTA. I downloaded the drivers from your website, Camera Assistant, but it keeps telling me webcam driver fail please restart computer or Camera. That never solves the problem. Are there 2 different drivers, since your website only has one, i.e one for the camera and one for the software? I've uninstalled it, reinstalled it, removed the driver from control panel, reinstalled that, nothing works.

Someone please end my, and many others, misery by giving a straight answer to this question.

Thank You

Answer:Satellite L300 - Webcam driver open fail on Windows XP

Try to update the BIOS. You can find it on the Toshiba website: => Support & Downloads => Download Drivers

I have searched in the forum and I founded an useful posting from Akuma. Check this!

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I have a Toshiba Satellite A300-1SM computer upgrade to Windows 7 (32 bit), and since yesterday, the webcam is giving me problems. Does not work.
Is a Chicony Web Camera, built inside the computer. Has suddenly stopped working. The following error appears: "webcam driver open fail. please restart camera or system. "
I have not touched or installed anything. It happened overnight.

I tried to restore the computer to an earlier date, and it worked for a few minutes ... but it failed again and appears the same error.

I wonder what I have to do to get back to "recover " my webcam.

Thanks in advance.


Answer:Satellite A300 - error: "webcam driver open fail"


There are a lot of threads here in forum about webcam driver issue and you should read these threads:

Problem is I can?t say more about this because the error never happened to even I use my webcam quite often but no problems at all. :)

Anyway, if you have more questions you can post again ;)

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The full text of this error is "Webcam driver open fail. Please restart camera or computer."

I have spent a long time searching for solutions online. Many of the proposed solutions seem to be reasonable fixes for my problem, but they do not work. I have downloaded the most recent hotfixes for Vista (64 bit) and I have the most recent webcam driver. There are a few strange circumstances pertaining to my particular problem that I have not seen mentioned elsewhere.

The webcam did not work out of the box.

On two separate, inexplicable occasions, the webcam driver was found by the new hardware wizard and installed. Both of these occurred after the computer had been on for some time. The webcam then became functional. Upon restart, the error message returned.

I cannot find the camera in the device manager. In fact, I cannot find any imaging devices whatsoever. Some other people who had similar problems could apparently see something in this category, often an unknown device.

I downloaded a program called "Driver Detective" and ran it. Amazingly, it was able to find the driver for the "Chicony USB 2.0 webcam". The program claimed that the driver was perfectly up to date. It listed the camera under the category "unplugged USB device", the same category as my ipod.

If there is any other information that I need to provide, I can do so quickly.

Thanks for looking!

Answer:"webcam driver open fail." on Satellite A305-S6844

Have you tired uninstalling and reinstalling the camera from Device Manager? Do this and then restart your computer, this will automatically detect and reinstall the drivers for the camera.

I suspect your camera may be failing though as you mentioned previously that it installs sometimes while you're using the computer. If uninstalling and reinstalling doesn't work, you may have to take this in to a repair center.

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I have a Satellite L305-S5945 and the webcam worked perfectly fine out of the box and after I re-installed Vista-64 (which it came with) after I installed a program wrong and got a blue screen.

I recently upgraded to Windows 7 and now the webcam doesn't work and I get the error "Webcam driver open fail. Please restart camera or computer." I tried looking for a Windows 7 driver on the support page but I couldn't find one so I just used the two Vista/XP ones instead. One is the driver and other is the Camera Assistant Software. Here is what I have tried so far:

* Attempt #1* Freshly installed Windows 7. Without installing anything else, I download the two drivers mentioned above, and install then both and restart the computer. End up with working Camera Assistant Software but when starting up webcam I get error of "Webcam driver open fail. Please restart camera or computer."

* Attempt #2* After attempt 1, go to device manager and uninstall Chicony 2.0 USB Camera under Imaging Devices. Restart computer and let it sit. Eventually Windows picks up the camera and auto installs it and it re-appears in the Device Manager. Still get same errors.

* Attempt #3* Freshly installed Windows 7. Uninstall camera from device manager, then install the two drivers. Get same errors. Restart computer and still get same error.

Help! How do I fix my webcam?

Answer:Satellite L305-S5945 - Webcam driver open fail

Try to install Win7 cam driver for some other notebook model like A300 or A500.
I am pretty sure it will works well.

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I had to replace the hard disk on my A300 PSAJ4E and when I reloaded Vista 32 and all the Toshiba hardware drivers all went OK except for the Chicony webcam install.

The side menu is there but it won't work, giving a "webcam driver open fail. please restart camera or computer" error.

I updated the Bios to 4.20
I first used the original Toshiba download, webcam-20080428125023 driver (V1.07.175).
I tried it with "the lid 3/4 closed".
I searched everywhere and read of dozens of similar problems. I tried a few, even editing the setup ini. Nothing helps.
I've even tried the XP drivers (V1.7.144.0611), the 32bit and 64bit versions and even a gateway driver. Nothing seems to work for this cam.

What now?

I also now get "the required section was not found in the INF" when I try to uninstall and reinstall the driver through device manager.
I have the choice of
all giving the same error...

Answer:Re: Satellite A300 (PSAJ4E) - Webcam driver open fail

Me too. See my thread of a couple of days ago.
I have given up. I have wasted hours and hours trying to get the webcam driver to work.
Next week I am going to buy an external webcam.
There are many complaints about this in various forums, I think it is time someone took responsibility.
Sorry that I could not be positive and help you.

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'Webcam driver open fail.' My webcam failed months back. Have been into forums & taken advice - nothing works.
Have cleaned disk and reloaded driver many times. This is not satisfactory.
Someone must take RESPONSIBILITY.

I need to know the CAUSE and get a SOLUTION.

Answer:Satellite A300-1MC - Webcam driver open fail - Vista

Hello John and welcome to Toshiba forum.
Let us discuss about responsibility a little bit later.

Tell us at first which notebook model do you have exactly, which operating system do you use and what have you tried to fix this.

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I have Satellite Pro A300
After upgrading XP into Vista the web cam stopped working (webcam driver open fail. please restart camera or computer)

Any help

Answer:Satellite Pro A300 - error - webcam driver open fail


I have used the forum search and founded a good posting from the user Akuma.
Maybe it?s the solution:

Good luck!


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My problem is this

I have a Satellite A305-S6872 laptop with a built in webcam, i had to restore it with the cd given with the laptop and i re-installed the webcam assistant software and thought that was it but it keeps saying "webcam driver open fail. Please restart camera or computer"

Does anyone know how to fix this

Answer:Webcam driver open fail on Satellite A305-S6872

Hi mate

This message can appear due to some compatibility issues between the webcam software and 3rd party software like Skype, Live messenger, etc?

In your case I recommend removing the webcam software from the system again.
Then clean the OS using CCLeaner.
After that you could install the webcam software again and should uncheck the webcam software in msconfig -> Startup.

This will prevent the software from loading automatically.

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I've installed the RC of Windows 7 64 Bit on my Satellite Pro P300-PSPC5E and I'm experiencing problems with the configuration of my webcam and microphone.

I've tried to install the camera assistant software, 64-bit (windows vista) to configure the webcam but I keep getting an error with 'Webcam driver open fail. Please restart camera or computer.' neither of a camera or computer restart work. I do get picture in Skype but I can not edit settings or so (dark picture) and the microphone is way more silent then it was on windows XP, although it's set on the maximum sound.

Is there a solution for this problem? I hope so :)

Answer:Satellite Pro P300 (PSPC5E) - Webcam driver open fail on Windows 7


I think there is no solution for this problem at the moment because you are using a Release Candidate of Windows 7 and at the moment there are no official drivers for Windows 7 available.

You have already tried the Windows Vista driver so that?s all what you can do. Alternative you visit the Toshiba US page ( and search for Windows 7 beta driver. Maybe it works.

Good luck! :)

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Since I upgrade my system to Windows 7 64bit my webcam don't work. After installing the driver I keep getting the message "webcam driver open fail. please restart camera or computer". The camera also don't appear in the device manager and the mic don't work also.

I have a Satellite A300-1LT.



Answer:Satellite A300 - Webcam driver open fail after Windows 7 upgrade

Hi pro.surfer,

Do you know the forum search? If not you should use because you will find many threads with this error message and a lot of useful instruction what do to.

I don?t know which driver you mean but you need the Camera Assistant Software for webcam. The microphone is a part of webcam so you have to install the webcam driver. ;)

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Relevance 88.45%

All greetings.

Recently took the laptop with the service center, he changed the motherboard. Prior to the service center the camera worked well, but after he took early displayed an error "Webcam driver open fail. Restart camera or computer." Read posts on this subject anywhere advised to update the BIOS, I renewed but nothing helped.

This could be due to the fact that in the service center have forgotten something to connect to the motherboard? Because in the Device Manager do not see a web camera. I have a Toshiba Satellite A300-1EG number PSAG4E.

Thanks in advance for the answer. I would like to be quick to get to know to go tomorrow to a service center or not.

Answer:Satellite A300-1EG - Webcam driver open fail after mainboard exchange

Hi kuhar2007,

Maybe the authorized service provider has forgotten to connect the cable but before you contact them again you should try reinstalling webcam driver. You can get the latest version here: > Support & Downloads > Download Drivers

Normally the webcam should be listed in device manager after this. If not you should contact the ASP again. Explain this problem and they will try to help you. ;)

2 more replies
Relevance 88.45%

I have searched and searched for solutions to this problem and feel like I have tried everything. Whenever I turn my laptop on or attempt to start my webcam I get the error "Webcam driver open fail. Please restart camera or computer."

I used to be able to use the webcam with no problems but it just stopped working one day. I've recently reformatted my operating drive to the out-of-the-box state, but it is still showing an error whenever I try to use my webcam. I'm running Windows Vista Home Premium on an A300 Model: PSA-GCA. I have also tried updating the webcam driver (and the latest BIOS update) from Toshiba's support section, but with no luck. I've also tried using the XP webcam driver, but still, no luck.

Any idea on how to fix this problem?

Message was edited by: Replicant

I also forgot to mention that in my Device Manager, I cannot see my Chicony Webcam at all. There is no section for imaging devices present at all.

Answer:Satellite A300 - Constant "Webcam Driver Open Fail" Error


If you search here in the forum you will find enough threads about this issue but I have founded an interesting thread with a good posting from the user Akuma and mayb it?s useful for you:

If it doesn?t work I think you need help from an authorized service provider. The technicians can check your notebook and repair it if?s necessary.

Good luck!

5 more replies
Relevance 88.45%

I have an Satellite Pro L300.
Ive has my laptop for 6 months, and been trying to get my webcam working since.

when i try to start it, it says 'webcm driver open fail please restart camera of computer'.
Ive tried everything, does anyone know anything that actually works?

Please help, Allii x

Answer:Satellite Pro L300 - webcam driver open fail, please restart camera


On the Toshiba website I have founded a document about this issue that could be maybe useful for you:

So in your case I would try to update the BIOS and webcam driver. Both you can find on the Toshiba website: => Support & Downloads => Download Drivers

Good luck and give us a feedback. I?m interested in it.


1 more replies
Relevance 87.58%

Hello , i made a clean install of windows 7 x64bit installed the webcam driver but i cant use my camera i get Webcam driver open fail. Restart camera or computer ... can someone help me ?

Answer:Satellite L650D Webcam driver open fail. Restart camera or computer

Hello, do you have Skype or another program installed that uses the webcam? Maybe it is taking exclusive control of the webcam.

Was it working ok with the factory Toshiba Windows installation? If yes, then you may just need to get the correct webcam driver from the Toshiba website from the L650D drivers page.

3 more replies
Relevance 87.58%


I have recently bought a new Satellite L300 on Windows Vista Home Premium SP1. The Webcam worked fine for a few days and then the next time I booted up Vista, I get the following error "Webcam driver open fail, please restart camera or computer". Since the computer is brand new I reformatted to see if it wasn?t a program blocking something.

Reformatting 2 times and the error still come up on installation of the Camera Assistant Software for Toshiba. I downloaded the updated file from Toshiba support but still get the same error. The funny thing is that Device Manager does not even detect the webcam. There is no listing for the webcam. How can I tell that this is a hardware problem? Does anyone have any experience with this same problem?

The store I bought it offered to give me a new one but they do not have any in stock, so have to wait 3 weeks.


Answer:Satellite L300 - Webcam driver open fail. Please restart camera or computer


The webcam should be listed in the device manager. It?s not called webcam but you should find it in ?imaging devices? -> USB video device

The webcam should work properly. Usually after the webcam software installation you should find the webcam software in the MSCONFIG -> Startup
If the webcam is listed there then this would mean that the webcam driver/software loads always while a notebook boot procedure.

In some cases there could be an compatibility issue between this software and an 3rd party applications like MS messenger or Skype for example.

In your case I recommend disabling the webcam software and further applications like MS messenger or Skype in MSCONFIG -> Startup.
Then clean the OS and registry using the CCLeaner.

I would also recommend updating the Vista to the latest state! All patches and hotfixes should be installed!

Finally if you would like to use the webcam then you could start the software manually.
The exe file should be placed in Camera Assistant Software.

Best regards

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Relevance 80.62%

Hi Mr/Mrs,

I have a question about my Toshiba Laptop.
Last summer I bought Toshiba M305D-S4830 from BestBuy in USA. (Now I'm in Turkey)

Unfortunately, when I tried to start my laptop, there was nothing. After then, I figure whats happened out.
Now, my mother board is not working properly.

Thats why I need "M305D-S4830" Mother Board Model. Can you help me about this, please?

Cuneyt Ay.

Answer:I need motherboard for Satellite M305D-S4830

The system may still be under its 1 year warranty, when did you purchase it?

An ASP can repair the system for free if its under warranty, otherwise they can give you a quote with the part number.

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Relevance 80.62%

Ok this is how this goes:

I just bought 2 laptops at best buy, I'm, not in the u.s and I won't comeback for at least a couple of months and I got one non-working.(if I was in the u.s this thing would have been already returned to the store)

Today all of a sudden on said

Yokuon PXEv.6/................

pxe-m0f: exiting....... (lan boot atemtp)

I'm not a noob so I know this is due the system not detecting a HDD at all. since many google posts said it's the HDD, I would backup my info omg ...... I thought I could be, maybe in the airplane I don't know.

So I swapped hard drives with the other one (remember both are the same exact models) to my surprise the other one kept on working and this one kept on showing the error.
So the problem it's not hard drive at all, it's the laptop itself or bios BUT NOT THE HD

When I had problems in the past with other notebook I reset the mobo. How do I reset the mobo in Toshiba? Is there a way to fix this asap?

Toshiba staff, ur answer would be appreciated since this is brand new computer no more than 3 weeks old.
I've had Toshibas in the past and this is the first time I'm having issues, I'm very disappointed.

Answer:Satellite M305d-s4830 - no boot

Try a BIOS update, that should reset the settings.

However its likely that its a mainboard fault, in which case you need to send it to an ASP for warrant repairs.

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Relevance 79.75%

Webcam Driver Open fail. I get this prompt every time I start up my computer with the suggestion to restart driver of computer. Neither of which does any good. I've attempted uninstalling and then installing a new driver from the manufacturers website (Toshiba Satellite A305D-S6914) where there is a driver available. The webcam does work, but only when my laptop is partially closed, which more or less defeats the purpose of a built-in webcam. What's more, the webcam driver won't even show up in the device manager unless it is partially closed.

Any suggestions for a next step? I'll be contacting Toshiba as well but I figured I'd cover my bases as this appears to be a widespread issue with Toshiba, so I don't have much faith in what they may or may not be able to tell me.

Answer:Webcam Driver Open Fail

Almost sounds like a broken wire running from the motherboard to the webcam. I would definitely send this laptop in for a warranty repair.

2 more replies
Relevance 79.75%


Just bought an Equium P300 with built in webcam.
Have Vista service pack 1 and keep getting message open "Webcam driver fail. Please restart camera or computer."

I have uninstalled and then re installed driver. can anyone help please. Ian

Answer:Equium P300 Webcam not working - webcam driver fail


Someone had the similar issue with the webcam and posted a solution here:

The problem seems to be in the registry? but please check simply the link above.

Anyway? I?m interesting is this issue and your feedback would be appreciated?


3 more replies
Relevance 79.75%

I just bought the M305D-S4830 when visiting the USA 3 days ago, but for some reason the DVD drive disappears. No error message pops up, according to the event viewer the device is "disconnected".

The drive light blinks, but cannot be ejected\opened.

It usually comes back after a reboot, but will disappear after a little while.

Any ideas?

Answer:Satellite M305D-S4830 DVD drive disappears

Have you installed some virtual odd emulation program or CD/DVD creation tool? Read that there could appear some conflict between some of them, so try to uninstall them.

Another thing you could try is this:

Open device manager in the control panel - system and remove the CD/DVD drive from the device list.

Then start the registry (open run as -> regedit) and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

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Relevance 79.75%

Ever since I?ve had this laptop; it has always had a problem with the USB crashing the computer.
The message says it was caused by a USB drive.
When I check my USB ports it says that there is an unknown object in one of the ports, well there is nothing in that port.

I can?t shut down my laptop anymore, it always says there?s a USB issue and it crashes every single time.
I can?t even shut my laptop or put it into sleep without it saying this when I come back "Windows has recovered from an unexpected crash."

How can I get around this? Is really frustrating.

Answer:I cant shutdown Satellite M305D-S4830 because of USB crash

Did you install any USB drivers recently? Such as Logitech mouse drivers or Printer drivers?

Those drivers could be causing a problem, so try removing everything related to USB from Control Panel->Programs and Features and reboot.

You may also want to reinstall the AMD Chipset driver.

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Relevance 78.88%

I?ve only had my Toshiba laptop since October and the built in webcam has been working fine until yesterday!

When I click on it to turn it on it comes up with a message saying:
''Webcam driver open fail. Please restart camera or computer''

I have tried restarting in many times but still the same message keeps coming up
Can anyone help me please?!

Answer:Built in Webcam - Driver open fail

Here in the forum are already threads about this issue.
An user named Akuma posted an interesting solution for this problem so try it. Maybe it will help you.

By the way, which Toshiba notebook do you have?

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Relevance 78.88%

I'm a very new user in this forum, expecting your expertise help for the following issue.
I use Toshiba L300, after upgrading (custom install) my OS from vista home premium to windows 7 professional, my webcam does not work. It uses chicony camera assistance software for toshiba. Everytime, I get an error message "webcam driver open fail. restart your camera or computer". I checked the toshiba support site for dirver update, but it says the vista driver for that webcam is compatible with windows 7 as well. I reinstalled/restarted several times, however, I can't make it work anyway! Help me please. Thanks.

Answer:Webcam driver open fail. Please restart ...


Device manager method is always the cure.

Right click on the webcam in the device manager. Update driver software. Browse. Let me pick. Have disk. Browse. Now navigate to and double click on the Vista installer's .inf. (You might have to extract from the .exe first by running it.) Hit ok, possibly next too then let it install.

Reboot if needed after.

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Relevance 78.88%


I bought my Toshiba Satellite M305D-S4830 notebook a few months ago and I've had a small problem with it.
Whenever I choose to "Restart" the computer, it shuts down normally and starts rebooting, but the screen remains black and the DVD drive seems to loop its booting (as if it's trying to boot but it can't).

It does this infinitely and eventually I have to hold the power button to turn it off and then turn it back on again.
There, it boots normally.

Also, the computer shuts down perfectly and boots perfectly when it was previous shut down.

Anyway I can fix the "Restart" function??

Answer:Black screen when I restart the Satellite M305D-S4830

Hmm? that?s strange?

Did you try to recover the OS and to check if the issue would still persist after using the Recovery disk?
Check this.

Additionally you should check your BIOS. Possibly a newer version is available.
If yes, then update it!

3 more replies
Relevance 78.01%

I have a Gateway MD7330u running Vista Home pre and my internal webcam just stopped working. I dont believe there is a hardware problem. I contacted Gateway but they could not help me. I have done a full system restore.

Origionally my webcam was listed under device manager as Chicony usb2 now it says usb webcam i have uninstalled the drivers and reinstalled.

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Relevance 78.01%

My Satellite M305D-S4830 laptop is producing very annoying High pitch noise coming from the processor area. How can i overcome this problem?

Answer:Satellite M305D-S4830 very annoying High pitch noise

Could be a faulty component on the Mainboard.

Is the laptop under warranty? I would send it to an ASP for repair.

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Relevance 77.14%


I have Portege M600 and already installed Windows 7 [RTM]. After windows update, everything running well for all hardware certify with Microsoft but, when I try used to webcam, the program show some error message:
It say "webcam driver open fail. please restart camera or computer"

Then I restart until twice again but nothing happen and show the same error. I check device is working properly. I already reinstall webcam software too.
Any clue or suggestions ?

I used Vista 32 software as default driver


Answer:Portege M600 - Webcam driver open fail on Windows 7

Vista drivers mostly work in Win7, but there are some exceptions.

Have a look on the Toshiba US site, they have posted up some beta win7 drivers. Perhaps there's an updated webcam driver that works in Win7?

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Relevance 77.14%

I was able to fully load Windows XP 64bit onto my Satellite M305D-S4830 with all drivers.
Everything is working great except for my battery not lasting very long.

I have searched but haven't been able to find a working copy of Toshiba Power Saver that will work on my laptop with XP 64.

Any ideas or suggestions?

Answer:Where to find Win XP 64bit Power Management/Saver for Satellite M305D-S4830


I think you will not find a 64bit version from Toshiba Power Saver.
Toshiba does not support XP 64bit so are no 64bit software available.

You must use the settings from Windows or you change to Vista 64bit. Vista has more options to save energy and it?s the same like Power Saver.


2 more replies
Relevance 77.14%

Computer: Toshiba Laptop
Model: Satellite M305D-S4830

Problem: Initially windows wouldn't boot; so I decided I would try to reformat it to fix the issue.
First I erased the hard drive; now I'm trying to use the "TOSHIBA Recovery Wizard" that came with the laptop to reinstall the operating system, but end up getting the following:

"ERROR: 08-0A74-0000
Partition creation failed."

p.s. I have tried formating using the command prompt but it says format failed after choosing a volume label.

p.s.#2 When I run the startup repair I get the error that the volume is corrupt

I noticed there is a hidden partition called X: where there is a backup of the out-of-box operating system, but have no clue how I might use that backup to possibly restore windows...

What should I do?

Answer:Satellite M305D-S4830: recovery error - Partition creation failed

I think the problem is the partition on your HDD.
You said you erased the hard drive? well, this might be the reason why the recovery does not function as it should.

In my opinion the full HDD should be formatted again (all partitions should be removed and formatted too.).
Maybe you could use an Microsoft original disk (Win XP CD) to format the HDD and then you could use the Toshiba recovery disk to recover the notebook again!

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Relevance 77.14%

I am trying to video chat with my girlfriend over the computer. She has a Satellite M305D-s4830 with a built in camera and mic. Her mic seems not to work correctly. It makes loud crackling noises that make it extremely difficult to hear her. Skype, too, keeps displaying a popup telling her that there is a lot of background noise.

It makes this noise regardless of whether she is speaking or not, or ether there is any ambient noise in the room. It does however, seem to be worse when the laptop is resting on her lap.

We are looking to rid that terrible noise coming from the mic. Any suggestions? IS there some sort of software that allows her to calibrate the mic at all? Or is it just faulty?

Answer:Satellite M305d-s4830 - microphone makes loud crackling noises

Tell here to right click on the speaker icon in the task bar, select recording devices then go to properties of the microphone set as default, adjust the volume settings, max out the volume settings then add about 10% boost, that is what i did when i had similar problem with skype. In skype tell here to go to options then audio settings and make sure the right device is selected under microphone then save, everything should be working ok now.

bball 1561 i also have a problem and was wondering if you could help, recently i reinstalled vista to the same laptop that you gf has but i could no t locate the mic drivers, so i was wondering if it would be possible if you could ask you or your gf to send me a copy of the drivers they aren't big so they won't take long to send

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Relevance 75.69%


Model: Satellite P200D
Modelnumber: PSPBQE-019002FR

The WebCam integrated in the laptop (driver : Chicony for Windows Vista) never works correctly.
MSN says I'dont see the WebCam and the companion software says "Graph render fail".
From the beginning and before install some software the Webcam had this randomized behaviour and it's very unpleasant.

It is impossible that I would be the only one to have this problem.
It does not seem to be a bug of hardware.
Then does somebody have a solution?

Thanks Christos and Merry Christmas to the forum

Answer:Integrated webcam does not work Graph render fail on Satellite P200D PSPBQE


Can you please use search option on this forum and put search terms ?webcam msn?. You will find some interesting threads about built in web cam and usage with different messengers.

At first check this one


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Relevance 104.96%


firstly I am not sure if this is a warranty issue, but I always seem to be geting in post the closure of the offices at the moment.

The new laptop seems to occasionally play up and suggest the USB device not recognised.
On top of this the webcamera is not listed in the hardware settings.

I have tried re-installing the webcam drivers, but although they install ok the computer cannot actually find the webcam, i.e. its not listed in system devices, and forcing Vista to look for the camera does not result in any luck. (the microphone adjacent to the webcam works fine).
Every time I start the computer it now tells me I need to restart the webcam or the computer.

I am running Vista 32 bit, the 250D being a 1.9Athlon core duo with 2GB ram and definetly comes packaged with a webcam (I do seem to recall the little blue light coming on early during setup but never again since).

Is it worth doing a hard re-install, although Windows is normally pretty good at picking up new hardware surely??
I have had a look at the other webcam issues but the drivers are no good as I cannot actually make the webcam do anything.
I have been onto the Warranty page but trying to enter the Serial no. it says it doesn't exist.

Any ideas?

Thanks, Jason

Answer:Satellite L350D - Webcam doesn't work - webcam must be restarted

* Download the updated Chicony Webcam driver from the Toshiba website drivers section. If you cannot find an updated driver, try a newer driver from another Toshiba Model.
* Install Vista Service Pack 1, or Vista Hotfix KB934374: (KB934374 is included in SP1)
* Update your Messenger software (MSN/Yahoo Messenger, etc..)
* If you have another program that can use the webcam (Skype for example), make sure they are completely closed, and not sitting in the System Tray.
* Try closing the Camera Assistant Bar on the left of the Desktop.
* To stop the Camera Assistant software from running on startup, run Regedit and delete "Camera Assistant Software" from HKLM\Software\Microsoft\Windows\CurrentVersion\Run \

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Relevance 100.86%


I'am desperate.
1 month ago I bought a Satelite P300-190 with internal webcam.

Everythings seems to work, except the webcam.

I get the error when starting the software: "webcam driver open fail. please restart camera or computer"

I've read so many threads about this problem.
I've tried: update software, bios, display adapter, camera software,
followed most of the things specified in the treads, but still the same problem.

Is there an expert somewere who can help me to solve this probem ?

Thanks in advance,
Best regards, Jeroen.

Answer:Satellite P300: webcam driver open failed

* Download the updated Chicony Webcam driver from the Toshiba website drivers section. If you cannot find an updated driver, try a newer driver from another Toshiba Model.
* Install Vista Service Pack 1, or Vista Hotfix KB934374: (KB934374 is included in SP1)
* Update your Messenger software (MSN/Yahoo Messenger, etc..)
* If you have another program that can use the webcam (Skype for example), make sure they are completely closed, and not sitting in the System Tray.
* Try closing the Camera Assistant Bar on the left of the Desktop.
* To stop the Camera Assistant software from running on startup, run Regedit and delete "Camera Assistant Software" from HKLM\Software\Microsoft\Windows\CurrentVersion\Run \

If that doesnt work, the best option would be to backup your data and run Recovery. If it still doesnt work, then the webcam itself may be faulty.

1 more replies
Relevance 100.86%

Whenever i start my computer it says "Webcam driver open failed, please restart your camera or computer".

Can someone help me to solve this problem or I have to buy a new camera?

Plz let me know as soon as possible


Answer:Webcam driver open failed on Satellite A series


What OS are you using? Vista? What notebook model is it?
If yes please install the SP1 because it contains a Microsoft patch which helps to solve the webcam issue.
I had a similar issue and the SP1 was the key.

It would be also recommended to remove the old webcam software/driver and to download a webcam driver from the Toshiba European driver page and to reinstall it.

Check it out!

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Relevance 100.45%

I have windows 8 on SATELLITE C50-A-1JN I've tried so many times but the integrated webcam is not recognised whatsoever, there's no webcam in device manager and there is no driver available when I try search

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Relevance 98.81%


I recently did a clean install of Windows 7 64 bit on my Toshiba Satellite A300-1FP. I was surprised at how smoothly it went. The only thing that was missing was a Windows 7 driver for the Chicony Webcam. A number of people on these forums have suggested using the Vista 64 bit driver. I tried numerous times to make this work. I deleted the startup entry, deleted and resinstalled the driver from device manager, etc. Everything I have found on these forums I've tried.

None of it works. I continue to get the error message "Webcam driver open failed. Please restart camera or computer."

Even with the "camera assistant" the Chicony camera is really awful. Had I know before I bought the machine I would have chosen otherwise. Too late now. Without the assitant you have only the driver that comes with Windows 7 which allows you to use the camera but unless you have Hollywood quality lighting the video is so dark that it is nearly unusable. The "camera assistant" at least had a booster for darker rooms.

I don't know why Toshiba ever used this camera in the first place.
There are many people with this same exact problem who are looking for help in the various forums for their system.

If anyone knows how to handle this I would really appreciate hearing from you. Toshiba, if you're listening, what were you thinking?


Answer:Satellite A300-1FP - Chicony webcam Win 7 64bit - driver open failed


Just a little question: Have you tried this?
[Why an error message displayed "Webcam driver open fail. Restart camera or computer"?|]

Furthermore it would be interesting to know if the same happens with ?factory settings?. Can you check this please?


5 more replies
Relevance 97.58%

Recieve error every time I try to use Camera Assistance Software for Toshiba: Webcam driver open failed. Please restart camera or computer. Web cam also does not work in Skype. It seems that this is a very common problem with the A300s series, yet there is no clear solution out there.

Series: A300
Model: PSAGCA -02Y010

Operating System: Windows 7 64-bit
Camera Assistant Software for Toshiba:

I recently did a clean install of Windows 7, updating from Windows Vista. I never used the web cam on Windows Vista, so I can't testify as to whether the web camera was workin correctly or not. However, when I tried to use it with Skype, it did not work. I reinstalled the driver that I backed up before I installed the new operating system, but it did not work. The web cam doesn't show up at all in Device Manager - even when set to display hidden devices. Trying to add new hardware through the control panel fails to detect the web camera at all. I have restarted after every install/repair of the driver.

Steps Taken

Reinstalled backuped drivers
I used third party software (Double Driver) to back up and reinstall the drivers for the web camera after I installed Windows 7. Double Driver claimed there was no device to install the driver for. I manually copied the files into the Camera Assistance folder and overwrote the existing ones. The files I copied were:

Reinstalled... Read more

Answer:Satellite A300 PSAGCA -02Y010 - Error: Webcam driver open failed

> The web cam doesn't show up at all in Device Manager - even when set to display hidden devices.
> I encountered a thread post that suggested a loose wire was responsible and that the camera would work when the lid was almost closed. I tried this and the camera suddenly appeared in device manager.

Does this mean that webcam does not appear in device manager if the lid is open? Right?
In such case it looks like there is no connection between webcam and motherboard.
As far as I know the internal cam is connected to motherboard?s USB controller and possibly there is a loose connection.

Possible solution: I think the technician should disasemble the notebook in order to check the connection :(

8 more replies
Relevance 95.12%

I got the following laptop: Satelite M305D-S4830.

All my features:
* Fusion finish with Horizon pattern
* Windows Vista Home Premium pre-installed w/COA
* AMD Turion X2 Ultra ZM-80 Dual-Core processor
* 2.1 GHz speed processor
* 250 GB hard drive
* DVD?RW DL Labelflash drive
* No floppy drive
* ATi Radeon 3100 graphics
* Integrated audio with built-in harman/kardon speakers
* 56k modem
* Integrated 10/100 Ethernet
* Atheros Wireless LAN (802.11b/g)
* Built-in 5-in-1 Bridge Media Adapter
* Webcam and microphone built into LCD bezel
* Keyboard with TouchPad
* Multimedia buttons
* 14.1-inch WXGA LCD with TruBrite technology
* 1280 x 800 resolution, supports 720p content

Okay so my processor's heat is now 85 Celcius and im running only 1 program. (a java program) My power option is now High performance.
When i start my computer its just a normal 45C but when i just run some applications its going to heat up pretty fast!

Somebody knows what to do abuot this? cuze i think im not far away from a fire:P

And my laptop is standing on a table so there is good airflow.
And i think my fan is on his maximum RPM. (cuze of the noise)

Hope you can help!
Greetz Rob

Answer:Satelite M305D-S4830 Cooling problem

owh yeah and I plugged out my battery !


Message was edited by: RobCop

2 more replies
Relevance 93.48%

Hey guys, need help with this!

I have a Toshiba Satellite P200 and when I try the webcam, a pop up comes saying that the webcam driver has failed! I want to talk on Skype, so how do I solve this problem?


Answer:In-built webcam fail on Satellite P200

Can you please tell us more about your notebook?
Which operating system do you use?

Does cam work with original preinstalled OS that you got with your notebook (Vista 32bit)?

1 more replies
Relevance 93.07%

Hello, I am having a strange issue with my volume control dial on the Satellite M305D-S4830. I am not sure when this error began happening, but now my volume control dial produces the letters C and B when I roll it clockwise/counterclockwise. here, I'll roll it cw/c-cw right now:


It produces the b's less often than the c's as you can see. Also, it does adjust volume bar but erratically: when I roll it clockwise it decreases the volume and then sharply increases the volume immediately. Rotating it counter-clockwise does increase the volume sharply and sometimes it decreases the volume a little bit.

I have the latest drivers for my Satellite and have not altered the OS or Services (such as HID Input service) in any way. I have tried using a previous driver version for the sound but this has not changed anything. Thanks for your time.

Answer:Re: Sattelite M305D-S4830 Volume Dial Strange Behavior

That is strange. Have you updated the BIOS? You can download the latest BIOS from the Toshiba Support/Drivers website.

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Relevance 92.66%

My 15 month old Satellite L300's web cam (OS = Vista) used to work, but now it does not. And I also get the message 'Graph render fail'.

What does it mean?

Answer:Satellite L300 - Graph render fail if I use the webcam


I also don?t know what this error message means. I have never noticed this problem with my webcam, it always worked properly.

Have you already tried to reinstall the webcam driver? If not please try it. You can find the newest version on the Toshiba page: > Support & Downloads > Download Drivers

Before you reinstall the new version please remove the old one first and restart the notebook. Then install the latest version.


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Sometimes when I try to connect to my friends on MSN on a web call, it doesn't allow me. I click on the webcam button on the side of the screen, and it says "graph render fail".

Is this something I need to sort out with my warranty as I only got the laptop one month ago.

Help appreciated!

Answer:Satellite P200D 1OP - webcam "graph render fail"

If you start Web Camera software on your P200 is everything OK. Does cam work properly?

Have you tested the web cam with some other messenger? What is about Skype?

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Hallo ich hab seit 2 Wochen Probleme mit meiner Webcam bekomme nur noch diese meldung Webcam Drive open fail. Please resart Camera or Computer

brauche eure hilfe das die Cam wieder geht weil ich sie für skyp brauche

hab schon so viel bei google gelesen leider hat nichts geholfen neue treiber von webcam und bios waren auch ohne erfolg

Hello, I've been 2 weeks get problems with my webcam only this announcement Cam Drive open fail. Please resart camera or computer

need your help to the Cam goes back because I need them for skyp

've already read so much on google, unfortunately, has nothing to help new drivers of webcam and bios were also without success

Please Help me

Answer:Webcam Drive open fail. Please resart Camera or Computer

Webcam Drive open fail. Please resart Camera or Computer

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I just bought a Toshiba Satellite A210 notebook. I've got everything installed and working properly, except the built-in webcam. The webcam viewer are says "Graphic render fail" when you try to turn the webcam on, and MSN doesn't recognize that I even have a webcam on or plugged into the computer.

Am I missing something?
Do I need to turn it on somewhere?


Answer:Webcam error on my Satellite A210 - Graphic render fail

Please restart the notebook and try to start webcam software. Can you use the webcam again?

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I have a toshiba A210-15K, but I seem to be having a trouble with the laptops integrated webcam. When I turn it on I can use it no problems all the time, but sometimes after a few hours of no use when I try to use it again it gives me the following message: "graph render fail" and it doesn't turn on at all.

In order to make it work again I have to restart the computer and even if I restart sometimes it won't start.

Anyone know how to fix this problem?


Answer:Satellite A210-15K: webcam issue - graph render fail

I have noticed the same on my Satellite P200. After restart everything works again. I do not use web cam so often and this is not so important for me but you can try to stop (exit) web cam software and start it again.

Maybe this will help. Can you please post the result? At the moment my cam works well and I cannot wait to check this option alone.

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I need some help regarding the integrated webcam of my Satellite A200.

Everytime I start the laptop I keep receiving a message saying that the webcam drives has failed and I have to restart the computer, but the problem persists.

I have downloaded an updated webcam driver, but nothing.

Can anyone give me an idea of what is going on?


Answer:Satellite A200 - WebCam issue - webcam drives has failed


Are you using the Toshiba preinstalled OS? Is it Vista or Win XP?
As far as I know Vista needs Sp1 and other MS updates in order to handle the 3rd party software and drivers correctly.

I?ve got internal webcam and I?m using in with Vista and Win XP.
I have removed the webcam software from startup in msconfig.
This prevents the webcam from automatic startup while windows booting?
You should do this too?

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Dear All, During reinstalled the Window 7 for the new harddisk, I am fail to installed the webcam driver at the last step (all other drivers all installed and ok), the fail message said "Camera device cannot found!" and set up fail.  Does anyone has the same problem? Thanks a lots for your help.


Go to Solution.

Answer:S10 3t webcam driver installation problem (can't use webcam in MSN or face detect login)

Try holding the Fn key and pressing escape, this should turn the camera on.

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hi, please help, Hp 620 Media Player cant play, webcam cant open saying " no webcam detected.", and currently been stuck on updates page for nearly 3 hours.

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I have a sony vaio with built in webcam however the webcam hasnt worked for ages!
The little yellow light next to the camera lights up when i start the webcam but the screen is black. I have tried device manager-control panel but it says all the software is up to date and that the camera is working

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Hi all,So, as the username hopefully indicates - a newbie to the x200s, which I bought recently, though I've been using thinkpad products for a few years now (a devoted fan!)My x200s did not come with a webcam and, since I am thousands of miles from home, I reckoned I would try and install one manually. Note that I have swaped its HDD for an SD & changed keyboard in the past with no problem, so I was assuming (foolishly, perhaps!) that vaguely knew what I was doing.I followed the instructions and user experiences on this thread, I purchased this camera - and got off to work.Even though everything seemed fine when adding the camera to the system, a strange thing happened after I rebooted (I run Linux Mint 16): neither the webcam, nor the thinklight were now working. After lots of testing, I assumed I must have just destroyed part of the cable during installation, and so I purchased this cable (Lenovo ThinkPad X200 LCD Video Cable 44C9909) and tried again. Same result! The only difference is that the first time round, an "lsusb" command on linux would return a Ricoh product (and I assume that's the webcam), but it would still not be recognised by Mint, while now, there's nothing. In both cases, the Thinklight didn't work.Since both the thinklight and the webcam come out at the same end (see the right end of the cable on this picture) I am assuming, of course, that the two are related.Would anyone know which of the clips on the left end of the cable on the same picture, abov... Read more

Answer:X200s tried to add webcam - now neither webcam, nor thinklight will work

perhaps HMM and Service Video might help.
Be sure integrated camera is enabled in the BIOS Setup menu.

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Hey all..... I have a D-Link DSB C100 Clear webcam, and my cd drive isn't working, so I downloaded the driver off the internet.
I unzipped the driver files to my computer, and I found them.. When I click on any of them, I get prompted by Windows to tell which program created it, and it gives me a list of my computer programs to choose from. I click on Explorer (is this right?), and when I do that, it doesn't open anything.
I restarted my computer with the camera plugged in, all to no avail. The camera didn't turn on, but it did tell me that it found a new USB device. I clicked on that, and then it told me that I didn't have the correct software for it.
I have used this webcam before, but I can't remember what it was like installing it. Recently I got a virus and had to reinstall windows XP completely from scratch, so I lost the webcam program. Anyhow, usually when it loads correctly, I will see the "D-Link" option in my start/programs menu. I keep rebooting, thinking it will show up, but it doesn't.

It looks like the driver is there, but I don't know how to make it run. Any ideas?


Answer:How do I open this webcam driver?

in the folder where the drivers are, look for a file that says SETUP.EXE or SETUP.MSI or INSTALL.EXE ..something along those lines. Double click that and it should install the drivers properly.

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I have a Satellite C75-A-143 with Windows 8.1 and the WebCamera does not work. The BIOS is Enabled (I have already checked it). The camera does not appear in the section Device Administrator.. I have tried to download the driver but there is no driver in THOSIBA Web site for the camera. The most close is an EXE called "Gesture". However,when I try to run it appears an error with ID007. Can anyone hep me?

Thanks in advanced

Answer:WebCam Satellite C75-A-143 does not work

Finally I have found the problem. There was a problem in the Device Administrator with USB ports. Removing that device, the Webcamera appears (even though the camera is not incorporated through USB)

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My Uncle bought this Model, Today. I can't get the Webcam to Run.

1: The Cam does not show up in the Hardware Manager
2:The Windows Camera App doesn't work, i get the Information that no Camera is connected
3:I can't find a working Driver online (all i know that the Hardware is called Toshiba Web Camera HD)
4:The Orginal Shipped OS is installed (Windows 8.1, no changes)

It didnt work right from the Start, after the first Boot Up i tired Skype. Camera and the built in Mic are not working at all.
I tried a few other Applications and software, same result

Thank you for your Support, hope someone can help me.

Greetings from Germany

Answer:Satellite C50-B-188 - webcam does not work

Go into Your BIOS and see if your webcam is enabled. If it is then you may need to update the BIOS using the Toshiba updater tool.

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I hope this is the correct place to ask this question. I haven't wanted to ask because I was worried about where. Please move this if it's wrong.
I also need to repair drivers on my computer. the MMDRIVER.INF file is missing or damaged. It says use the windows disc 1 to system32 directory.
The problem I'm having is that suddenly my webcam doesn't work. My daughter gave me the computer, but never bothered to give me the CDs for it. Is there anything I can do to repair this without them?
Thank you,

Answer:Webcam driver needed & how to reinstall webcam

have you tried your computers own website for your drivers and downloads put in computer name and model number and operating system usaully found in computer properties regards lisa

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Hello, my laptop is missing the drivers. There are some registry paths but the folders dont exist. Its using the windows drivers now and i cant go above 480p eve tho the camera is HD. And i cant do a factory reset, because I don't want to lose my data/settings and i cant find the drivers online.

Windows 8.1 (64-bit)

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Hi, i have a problem with drivers for this model. I can't find any drivers. The most important for me is web camera driver because my camera and microphon doesn't work. If someone know how to help me please write an answer.

Thank you for the help.

Answer:Need webcam driver for my Satellite C50-A-1F1


According notebook specification your machine was delivered with preinstalled Win8.1. Original recovery image (operating system) contains all necessary drivers, tools and utilities and every hardware component must works properly. Please note: webcam doesn't need some special driver. it uses standard Microsoft driver so it is not necessary to install some additional driver.

Anyway, all drivers, tools and utilities for each supported operating system you can find on Toshiba download page -

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Just got me a brandnew Satellite P200-14N and one of the first things I tried was to use the webcam.
All other things worked but I could not get the webcam working.
Found no refernce what soever of it on my pc.

The cam is in the upper part of my screen but the sw is nowhere to be found. (at least I can no find it).
Anyone who can help me out on this?
thanks very much.

Cees van der Leeuw

Answer:Webcam does not work on Satellite P200-14N


On my friends P200 web cam works fantastic. The usage is very simply. As far as I know web cam software starts automatically when OS starts and you can see small icon placed in the task bar near the clock.

To start webcam software you must move the mouse on the left side of the screen because there is placed ?hidden? toolbar?. By default the tool bar is hidden. Check it please.

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Hi, since the webcam of my new Satellite L50-A-1D6 doesn't work (I've tried with skype) I'd like to update the driver but I don't find a specific one in the list of the drivers that can be downloaded. Could someone help me to find the right one?
Thanks in advance

Answer:The webcam doesn't work on my Satellite L50-A-1D6

In the past Toshiba has offered webcam driver but for Win8 or Win8.1 such driver is not available anymore. Webcam driver is part of the operating system.

Is webcam listed in device manager (imaging devices)?
Since when have you noticed this problem with webcam?
Can you use original Win8.1 video application?

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I can not get my web cam to work at all, I have downloaded the webcam application a few times and it works fine until I restart my laptop as it asked then I receive a notification stating that it was not installed correctly.

Has anyone else has this problem and can help me install it as i have been trying to get it to work since xmas time.

Thank you x

Answer:Satellite C660-19E - Can't get my webcam to work


And what notebook model you have exactly?

Did you also remove the old webcam software before you have installed the newest one?

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My webcam do not work.
I need your help!.

In my opinion I have tried all possible.

- Satellite L850 11q
- Windows 7 all updates
- webcam driver/application from Toshiba installed
- no other webcam software
- no webcam entry in the device manger/windows

What can I do?

Answer:Webcam does not work on my Satellite L850


Did you install another Win 7 on this notebook or do you use the system preinstalled by Toshiba?

If the webcam is not listed in device manager, neither as an unknown device nor as an imagine device, then this would mean that the hardware was not recognized by system? this means that there is loose connection between the webcam and motherboard or the webcam is faulty.

Did it function in the past?

Check also the settings in BIOS? in many cases the webcam can be enabled / disabled in BIOS.

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The microphone and the webcam do not work.
Can you give me a solution.
I downloaded the Sound System drivers unsuccessfully.
Thank you for your help.

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We have to skype each other with my family, but the camera doesn't work on my laptop. Toshiba L50-B-16C.
Can anyone help me?

Answer:Webcam doesn't work on my Satellite L50-B-16C


According notebook specification this notebook model was offered without preinstalled operating system so it will be interesting to know which operating system have you installed.

On Toshiba download page - - i saw that your notebook model is supported for Win7 64bit and Win8.1 64bit.

Which OS have you installed?

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I bought my toshiba Satellite S50-B-12R this saturday but from the moment i couldn't use my webcam.

I've looked everywhere for drivers for my webcam but i can't find them.
Also when i look in my configuration window it doesnt find a webcam.

But one time my webcam did work i was on skype and it detected my webcam so i used it and then when i tried to use it later it wasnt detected anymore.

So i want to know if there are missing drivers or maybe the webcam isn't correctly connected inside the device. And what i need to do to be able to use my webcam



Answer:Satellite S50-B-12R - Webcam doesn't work

First of all the notebook was already preinstalled with Toshiba image and all drivers and software were installed too.
Therefore additional driver installation isn?t necessary.

Secondly the preinstalled Win 8.1 system contains the webcam driver. The driver is designed by Microsoft and part of the system.

The Win 8.1 provides an webcam app which you could find on the Win 8.1 surface.
But before using the app, you have to add the webcam access and change the privacy settings.

Open charm bar (Win key + C) -> settings -> permissions -> enable webcam & microphone

Now close and open the webcam app again. You should have your camera app working fine now

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I have a C50-B-131 PSCMLE running windows 8.1 64bit. I have had it for just over one year and now want to use Skype. When I do a call test I cannot hear my own recorded voice. If I go to 'Sound Recorder' I cannot hear my voice there either.
Is there someting obvious that I'm missing.
Help is most welcome.

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I have a Notebook Satellite L50-A-16H its updated to win8.1 64bits.
when I had this notebook new everything worked fine, but later it stopped working.
I sent it back to Toshiba to repair and ofcouse they did it and works ( the MB was replaced?), but now I noticed that my webcam and my microphone are not working. If I try to open the camera it says to "connect a camera" or on skype it asks the same.

I've read into forums to look at the BIOS to enable it but there is not enable/disable button.
I tried to search for a Webcam Driver in Toshiba site but I couldn't find any :c
and The microphone "works normally" but I when I try to call my friends can't hear me.

I hope that someone can help me with this problem, Thanks a lot :)

Answer:Satellite L50-A-16H - Webcam+Microphone does not work

Double-click the name of the webcam in the category Imaging Devices and then select Update Driver Software.
Click Search the computer to select the driver of the USB video device specific.
Double-click Imaging Devices to expand the list of webcam drivers, click the right mouse button on the webcam driver, then select Properties.
In the properties of the webcam, select Update Driver ...
When prompted, select the option Browse your computer for the driver you want.
When prompted, select the Choose from a list of device drivers on my computer.
Uncheck Show compatible hardware, select Microsoft in the Manufacturer box, then USB Video Device in the Model pane.
Click Next to install the webcam driver.
Allow the installation of the USB Video Device, then click Close.
After the device has been upgraded to USB Video Device in the Device Manager, restart the computer and open the software.

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I have a Kodak web cam that works fine on 2 computers but not on my P10 504,
I get message device not recognized.
I try another port if that fails replace device

Any ideas welcome ,kodak plug and go S101,

Answer:Satellite P10-504: external webcam does not work with Win XP

Have you loaded the kodak driver ?

Is the camera visible in device manager and what is its status?++

+Message was edited: link has been removed+

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I am using windows XP on a Satellite L350 PSLD4E but can not make the webcam work.

Whatever I do I get to "Creation of the video preview failed. Please check the device connection and make sure that the device is not being used by another application or user."

I have tried the toshiba drivers for windows 7
I have tried the Chicony drivers, both older and newer
I have tried the drivers for the L300
I have tried using F9 on the BIOS (that stopped windows from loading ..........)

I've now run out of ideas.

Any suggestions?

Answer:Satellite L350 - Webcam will not work under XP

Hi briley,

> I have tried the toshiba drivers for windows 7
Usually the Windows 7 drivers are not compatible to XP because the drivers are different and not compatible.

According the Toshiba website, Satellite L350 is not XP supported because there are no drivers for it but if you search for all L350 models (without model number) you canf find a Camera Assistant driver for XP.

So just download and install this driver, it should work.

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