Computer Support Forum

Satellite L775D-10W - Boot stucks: Black screen + mouse cursor visible

Question: Satellite L775D-10W - Boot stucks: Black screen + mouse cursor visible

Dear supporters,

Model: Satellite L775D-10W
OS: Win7 64 bit
Problem: The booting procedure gest stuck after "Windows loads data" and a progress bar undertitled with "Microsoft Corporation", resulting in a black screen and a moveable mouse cursor.

The same problem occurs everytime...
pressing F8 >> all options (icluding safe mode) >> boot gets stuck
Booting from Win7 64-bit DVD >> boot gets stuck
Booting from Win7 64-bit DVD >> all options >> boot gets stuck

Is it likely that the graphic card is broken or that the corresponding driver is not fitting anymore?

Thank you for your time in advance!

Greetings

Mat

Relevance 100%
Preferred Solution: Satellite L775D-10W - Boot stucks: Black screen + mouse cursor visible

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite L775D-10W - Boot stucks: Black screen + mouse cursor visible

Graphic card problem might be possible but in such case the POST (power on self test) would not be passed and in my opinion it would not be possible to access the BIOS.

However, this is just a theory?
Try to boot the notebook using some Live CD like Linux

I would also recommend you to start the advanced boot menu. (pressing F8) and to choose Repair my Computer option.
Then choose ?Toshiba HDD recovery?

This option would recover the notebook back to factory settings.

7 more replies
Relevance 79.17%

I start up my PC and after the Windows logo load I receive a black screen with the mouse cursor still visible. I have tried restarting my PC, still no luck. I restarted again but this time went onto safe mode (which works perfectly). I ran spyware and virus checks (Spybot and AVG Free Edt) and found a few spyware but no viruses, so I deleted the spyware then restarted Windows normally. Still doesn't work.

This first occured whilst I was playing Oblivion. The game just crashed unexpectadely, and the screen just went black with the cursor still visible. I then just shut down my computer by the power switch because I was unable to gain access to the desktop. after this I turned on my PC and receive a black screen with the mouse cursor still visible after the Windows loadup. (where it shows the Windows logo)

Any help will be much appreciated! Thanks!
 

Answer:Black screen with visible mouse cursor

Uninstall your video drivers from Add/Remove programs in Safe Mode (assuming you have an add-on card) and then see if you can boot normally into Windows.

If you can, the vid drivers were at fault.

If not, then some other drivers are.


 

2 more replies
Relevance 78.3%

the screen whilst starting up is black with the mouse cursor showing white - but wont start up

the computer is only 3 months old with windows 8

please help me

thanks

Answer:Satellite C850 does not boot up - black screen with while mouse cursor

You mean an blinking/flashing underscore in the left upper corner?
This is mostly an indicator for HDD malfunction.

In your case I recommend contacting the Toshiba authorized service provider because the notebook is 3 month old. In this case the warranty is still valid and you should get it fixed free of charge.

1 more replies
Relevance 76.27%

I have a windows vista satellite pro (PSAASE-00G004GR) after turning it on and typing the password of windows vista, the screen goes completely black but i can still see the cursor moves & as it seems the harddisk is also working in th background, but i can't see anything except the mouse cursor, I tried to boor with some other options ( SAFE MODE , LATEST WORKING KNOWN FEATURES....etc) but it is still the same , only black screen and the cursor..

I would not prefer the product recovery cause of my data on it, any ideas??
thnx

Answer:After logon on my Satellite Pro only black screen and the cursor are visible

Hi

You?ve got the Satellite Pro A100 PSAAS? hmm if you want to rescue your personal data I would recommend to removing the HDD from the laptop and try to connect it to another computer via a external USB HDD controller. Such 2.5? HDD cases are not expensive and you can buy it in every computer shop.

Then you could try to recover the whole notebook again with the delivered Toshiba recovery CD.
But wait; did you try to connect the notebook to the external monitor?
Check this!
Maybe you could see something on the second display!

I think this procedure could be useful to clarify what?s wrong.
For me this issue sounds a little bit like an FL-inverter malfunction.
In such case the new OS installation will not help you to solve this problem.

But who knows? the check is needed to find what could be wrong.

Good luck and bye ;)

2 more replies
Relevance 104.14%

I have a 2 year old toshiba satellite laptop, and it has been working fairly well up to this point (replaced battery in July).

Yesterday i was using it as normal, then shut the lid and went for a shower.
20 mins later i came back, switched it on again and it went to a lit black screen with a visible mouse.
However, none of the keys produce any response and the mouse will not click.

I've repeatedly tried switching it on and off.
Twice it went to a white screen with all the bottom bar icons reduced in size and clustered in the top corner, along with a few photos I'd just uploaded.

A couple of forums I've seen answering other users have suggested using the vista disc to restart, but i'm on study abroad for a year in the US and thus do not have said disc.
Also, those users were reporting a crash before this happened.

I'm keeping it switched on at the moment in order to power it down in the hope that it'll come back to life again after a proper shut down through loss of power.

I'd be really grateful for any suggestions you can give me, thanks.

Answer:Just black screen with a visible mouse on Satellite

Hi

I don?t know what notebook model you have but the first thing which you should try it the new OS installation.
You don?t have any installation disk? that?s pity?
However, you could try to boot the notebook using an Windows live CD.
This system is calling BartPE or WinPE
Google for this?

This systems don?t need to be installed on the HDD? this works like a linux live cd? you boot using such disk and some sec later you would get access to the HDD?

I think this is good idea in order to check if the notebook is ok

1 more replies
Relevance 100.45%

Hey
I've got a Problem with my Toshiba Satellite L775D-107 and I hope you can help me.
Since yesterday my Laptop shows a black screen. When I'm pushing the start button nothing happens but you can hear that it is airing but nothing more. a couple of hours before I was working on it in Uni and everything was fine.

I had the same problem a couple of weeks ago and I read in the internet that it could help to get the battery out for 3 minutes and then push F2 and the start button. Nothing happend, but after 2 hours i tried starting it again and suddenly it started properly and worked flawlessly.
.
Now I'm having the same problem again and I tried the same procedure but still nothing is happening. Still the black screen and just the sound of air coming out...

I've got very important documents from Uni on this laptop so I hope you can help me.

Thank you in advance.

Answer:Satellite L775D-107 is not booting and black screen

Hey

My L50 does the same. Sometimes it happens when an other Toshiba is near.

Does sombody bnows if this can be helped?

Mike

3 more replies
Relevance 95.53%

I have a Dell Dimension 3000 desktop w/ Windows XP Home Edition. After I turn on the PC I see and hear it POST, then the Windows XP splash screen, then it hangs at a black screen with mouse pointer cursor. The cursor moves with the mouse movement. It will stay like this and not progress.
This is what I have tried:
1. Tried another known good video card.
2. Re-seated RAM
3. CHKDSK /R
4 Booted off XP Home CD, Repair Install (Not R to Recovery Console)
After files were removed and files copied the PC rebooted, Windows XP splash, then the black screen again.
5. FIXBOOT
6. FIXMBR


I think my next step would be to slave the disk and copy all important data off of it. Then remove the partition, create a new partition, format and install XP fresh.

Unless there is another way to fix this? What would cause this?

Andy

Answer:Boot to black screen w/ mouse cursor

Hi, something to try ...

Boot into System Setup (F2). Locate the Maintenance option and CMOS Defaults to restore the computer's factory-installed default settings.

1 more replies
Relevance 95.53%

after I just installed windows 7 and rebooted after installed  updates  and drivers, I get a black screen with the mouse cursor working, but nothing happens.  I cant get past this, after ´starting windows´icon, the black screen comes up with the mouse and nothing is responding. I have tried everything, F10 and system restore and CMD and boot repair and removing battery, and safe mode does not work either, and I tried to connect another monitor but the screen shows the same black screen with the mouse cursor at every boot I try .I am not able to enter bios. I press F2 but no bios, and pressing F12 does not work either. And pressing alt+ F10 only gives : /NOEXECUTE=OPTION, and some texts. I cant boot from the windows disk either since I cant choose boot options.There is nothing wrong with the hardware for sure. I just have a black screen with the mouse cursor, I have tried everything, all sorts of command lines in CMD, nothing gets me back to windows.I have tried to get it to boot up to CD drive so I can reinstall, but as I said, cant go to bios or  F12 or ALT+f10, and I dont have backup, just istalled windows 7 and all was well, windows update for drivers, reboot then boom, this happens and I been stuck for days now. has to be an update that made this happen. can anyone pease help me ?    acer aspire V5-531 series.   

Answer:Black screen with mouse cursor after boot

Hello johnquinn,
 
You should read this topic (Chigers): black screen - flash bios V5-571
You have the same setup bios utility (V5-531 or V5-571): Phoenix SecureCore Tiano BIOS
 
To summarize:
1- Download the bios file on the acer support website
2- If it's necessary (Windows version), extract the self-extratible file (*.exe) contained in the zip
    file with 7-zip
3- Format an USB flash drive to FAT or FAT32
4- Copy all files on this one (contained in the Dos or Windows(#2) folder)
5- Follow the instructions of Chigers to recorver the bios

1 more replies
Relevance 95.53%

wHEN i BOOT UP i CAN SEE ALL THE OPERATION. WHEN i SHOULD GET A DESKTOP ALL i SEE IS THE CURSOR WHICH i CAN MOVE. tHE SCREEN IS bLACK. WHAT'S UP?

Answer:Black Screen At Boot But Have A Mouse Cursor

I think you can bring up the task manager (ctrl+alt+del).

The problem is that your explorer.exe is corrupted or does not get loaded. If you don't see explorer.exe in task manager, run it from File->new task->then type explorer.exe
But you have to make sure that explorer.exe loads every time. To do it,
copy the I386 folder from windows setup cd to you HDD.

while windows is booting, press F8 key and ADVANCED start up option will appear.
select SAFE MODE WITH COMMAND PROMPT.

navigate to your windows directory.
then rename explorer.exe to explorer.bak or something.
Now go to the i386 directory.

use this command :

expand Explorer.ex_ x:\windows
// where 'x' is your drive letter where windows is installed.

now restart your PC and check the result.



But if you already see explorer.exe running. right click and 'end task' it. and then run the process afresh. This should be a temporary soln. After that do this,
From task manager,

click file then run and type MSCONFIG

On ther general tab

click Selecticve start up

uncheck the following: process system
process win
load startup items

then click on the services tab,

click on the HIDE all mircosoft services)located on the bottom. then uncheck all the boxes that remain.

restart your computer. everything should be ok, but 1 last step.

insert your xp disk and do a clean boot. clcik install , when it goes to install make sure it says UPDATE(recomended) or you will lose all your fil... Read more

16 more replies
Relevance 95.53%

My laptop is stuck at the boot screen with a black screen and the mouse cursor on there. I cant get into task manager, safe mode still has the same problem and i have tried booting from the Vista CD to do a repair but it comes up 'windows is loading files' and then just goes to the black screen with the mouse cursor again!

Answer:Black screen with mouse cursor on boot

Hello ToonArmy,

You might be able to do a factory recovery of Vista. If your not sure of how to do a factory recovery, then post back with what brand is your laptop and I'll be happy to see if I can wrangle up some instructions from your laptop manufacturer's website for you.

Shawn

10 more replies
Relevance 95.53%

after I just installed windows 7 and rebooted after installed  updates  and drivers, I get a black screen with the mouse cursor working, but nothing happens.  I cant get past this, after ´starting windows´icon, the black screen comes up with the mouse and nothing is responding. I have tried everything, F10 and system restore and CMD and boot repair and removing battery, and safe mode does not work either, and I tried to connect another monitor but the screen shows the same black screen with the mouse cursor at every boot I try .I am not able to enter bios. I press F2 but no bios, and pressing F12 does not work either. And pressing alt+ F10 only gives : /NOEXECUTE=OPTION, and some texts. I cant boot from the windows disk either since I cant choose boot options.There is nothing wrong with the hardware for sure. I just have a black screen with the mouse cursor, I have tried everything, all sorts of command lines in CMD, nothing gets me back to windows.I have tried to get it to boot up to CD drive so I can reinstall, but as I said, cant go to bios or  F12 or ALT+f10, and I dont have backup, just istalled windows 7 and all was well, windows update for drivers, reboot then boom, this happens and I been stuck for days now. has to be an update that made this happen. can anyone pease help me ?    acer aspire V5-531 series.   

Answer:Black screen with mouse cursor after boot

Hello johnquinn,
 
You should read this topic (Chigers): black screen - flash bios V5-571
You have the same setup bios utility (V5-531 or V5-571): Phoenix SecureCore Tiano BIOS
 
To summarize:
1- Download the bios file on the acer support website
2- If it's necessary (Windows version), extract the self-extratible file (*.exe) contained in the zip
    file with 7-zip
3- Format an USB flash drive to FAT or FAT32
4- Copy all files on this one (contained in the Dos or Windows(#2) folder)
5- Follow the instructions of Chigers to recorver the bios

1 more replies
Relevance 94.3%

I have an Acer E1-571, my specs: 2.4 GHz Intel i3, recently upgraded to 8 GB RAM from 4, Intel HD 4000, 500 GB hard drive, Windows 8.1,
So about an hour or two ago I tried to start up Doom 3 and got a CTD followed by an error log, I looked it up and one of the solutions was to update my graphics drivers. I downloaded the latest .exe for my graphics card and tried to install it when it said that the drivers couldn't be verified for my computer then closed, even though I made sure to get the correct files. I downloaded the .zip from the Intel site and got the same error, so I went into device manager, right clicked my display adapter and from the properties menu clicked update, then search for driver, it loaded for about half a minute when I went back to my browser and just let it run, a short time later my computer froze, which doesn't happen often, but I usually just wait it out, this went on for a few minutes when I hard shut it down by holding the power button, now the actual problem, when I booted it up it took much longer than usual on the Acer logo, then it went to a black screen with nothing but a blinking cursor whenever I move it around, sometimes I can see the network status in the bottom left, so I'm guessing my computer actually booted up normally, just no video except the cursor, I searched around and it looks like I need to revert my graphics card drivers, which I can't do with a black screen. I've actually tried logging in with the black screen but I'm not getti... Read more

More replies
Relevance 94.3%

So, the back story.  I went on a trip overseas and everything was fine.  Win 7 did an update and this is what occurred while I was asleep.  It now will not get through any sort of boot.  Just the hanging black screen.  Pretty sure it's a virus or malware causing the problem as all my other restore points are corrupt.
 
Here is what the logfile that was created with the FRST64.exe tool.
 
Thanks in advance for response.  Please Help me!  
 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 01-01-2014 01
Ran by SYSTEM on MININT-LF8MOJ6 on 02-01-2014 13:59:30
Running from H:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 11
Boot Mode: Recovery
 
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
 
==================== Registry (Whitelisted) ==================
 
HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2799912 2011-06-09] (Synaptics Incorporated)
HKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray64.exe [1128448 2011-05-27] (IDT, Inc.)
HKLM\...\Run: [Logitech Download Assistant] - C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
HKLM-x32\...\Run: [] - [x]
HKLM-x32\...\Run: [StartCCC] - C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe [642808 2012-12-19] (Advanced Micro De... Read more

Answer:Win 7 boot hanging black screen/mouse cursor

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

2 more replies
Relevance 94.3%

Hi -

Windows 7. Try to boot but gets stuck with Black Screen of Death and also shows moveable mouse cursor.
Try Product recovery disc but ends up with same screen.. Try looking at Hard disc on external docking station and cant read the 'Local' disc - but can see HDD information.

How do I get the Product Recovery disc to reload onto the Hard Disc?
My guess is that the recovery disc is trying to write information to the hard disc - but cant access it.

Anyone think that might be correct?

Answer:Black Screen - Mouse Cursor - wont boot any further

Hello Oscar

Which notebook model do you have?
Have you created recovery DVD?
Is recovery installation finished properly?
Do you have this problem now at first start after recovery installation?
Can you start OS in safe mode?
> How do I get the Product Recovery disc to reload onto the Hard Disc?
As far as I know there is no mechanism to ?force? recovery disc to do this.

All you can do is to set BIOS to default settings and try again.

I cannot say for sure but somehow I think your HDD is troublemaker.

3 more replies
Relevance 94.3%

Hi there, Windows 7 system recently froze on me when I attempted to move a large folder to a USB harddrive. I was not able to close the file window so I decided to shut down my PC with the regular Start -> Shut Down.

Now when I try to turn on my computer, after the "Starting Windows" and the Microsoft flag it goes to a pure black screen with just a mouse cursor (movable), no keyboard commands or right clicks work (eg. ctrl+alt+del does nothing).

I tried booting into safe mode, safe mode with network, they all do the same thing after the "Starting Windows" screen. Tried booting with my Windows 7 Pro 64 bit installation disc as well and went into start up repair - no problem detected. Tried system restore and it went successfully, however after clicking restart the same thing happened again!

This is really driving me crazy, could some one please help me out? I really don't want to reinstall Windows and lose my files (since I can't even get into any form of Windows interface I am not able to do a repair install).

Thanks in advance for any suggestions!

[Update]: something strange just happened now - after quite a long time of wait the Picture with a user name underneath it does show up! However when I clicked on the picture to try and log in, the computer automatically shut down and restarted...does that help? Lastly I am really lost now as I just tried booting with my Windows 7 installation disc and NO restore points show up anymore as opposed to ... Read more

Answer:Windows 7 Pro 64 bit black screen with mouse cursor only on boot up an

Use System Restore and restore to a previous point.
Update all of your Drivers and get all Windows Updates.
If this doesn't fix things, then you're going to have to backup your stuff, wipe the hard drive, and reinstall Windows.

2 more replies
Relevance 93.89%

I have a Satellite X205-Sli 3 laptop that is just over a month old and running windows Vista. (let me know if the exact specs make a difference)

Yesterday morning my laptop was working fine, I shut it down at home because I needed to take it to work with me to get some files off it. However, when I tried to turn it back on all I got was a blank black screen with the white movable mouse cursor dead center. I've seen other posts with similar problems but no solutions.

Everything loads up as normal at first: I get the Toshiba load screen (it allows me to make boot changes from there with F2 , F8, or F12 but none seem to have any effect) and I get the little Microsoft green loading bar just before the screen flickers a few times and then goes black except for the white mouse cursor. The touch pad, Capslock, and scroll lock keys *are* responsive, but the function keys and Ctrl+Alt+Del do *not* work. There is no way to shut down the laptop at this point without holding the power button down.

I have tried starting it in safe mode, safe mode with networking, safe mode with command prompt, only to get the exact same result after that windows loading bar. (only a lower resolution mouse cursor on that wonderful blank high-def screen). I've enabled boot logging, nothing, I tried to start it with the "last known good configuration", nothing.

I've tried the windows repair options: Startup repair, system restore (there *was* a windows update in the restore point ju... Read more

Answer:Satellite X205 SLi3 - Black Screen with movable mouse cursor on startup

Man, such an expensive machine and then everything wouldn?t work because of some sh.... software. So if you backed up your most important files then I would _recommend_ you to recover your machine. You won?t resolve anything by just trying to find the error, believe me, you will go nuts.

Just put the recovery in the drive and start the "delete-all-my-programs-but-protect-my-nerves-and-make-everything-OK" process.

Greets

1 more replies
Relevance 93.48%

Hi everyone, I know it's not a blue screen, and I'm sorry if it's not in the good section. But I really need some help and ideas ^^ I posted this topic on AMD forum

My computer (HD 6870 ; I5 2500k ; windows 7) is having some annoying trouble: when I boot, I get a blackscreen (but with some light switching (backlight I guess ?)) after the windows logo. I have my mouse cursor and I can BLIND type my password, then I hear the sound of windows starting. But I still have a blackscreen.


I don't know if their was any driver update, I was on holidays, my friend using my computer and he didn't notice any changes, he doesn't know if their was any auto update (he didn't do any manual update).


Anyway, I uninstalled AMD driver, got my graphic card in vga mode and it boots fine.

I did many "clean" uninstalls for AMD driver (by software menu in windows, with the clean uninstall amd software, with DDU,both in safe and normal mode)

Nothing changes, still get a black screen with mouse cursor.


I tried installing other driver version, i got a whql one for 2014 (13.2 I think), same problem. I tried with many drivers, same problem all the time.

I tried installign drivers manually (by device manager) and with amd setup. I tried custom installs and full installs.

My windows was up to date.

I tried sfc /scannow, no errors.
In the end, I tried a clean WINDOWS install. So I formated my ssd and re installed windows and ..... Still the black screen when I install the newest AM... Read more

More replies
Relevance 93.48%

Forgive me if this has been answered but when I search the forum, I get similar problems as mine but most are hard drive related for the solution.

I have a Dell Dimension and it boots fine to the user screen. I log in (no matter what account) and rather than booting to the desktop, it boots to a half opened explorer folder of the desktop and there is a black screen all around it. When I close the folder, all I have is a black screen with the mouse cursor (functioning). I hit Control Alt Delete keys and the task manager comes up. I run a new task (C:\windows\explorer.exe) and my desktop comes back and everything works fine until I reboot and the same thing happens again. This all happened one day after I shut the computer down for the night. No issues with any programs running and the computer works fine once I do that.

I ran a Malware, Virus, and spyware scan and it found some game related stuff but cleaned it. I ran hijack this and nothing out of the ordinary was found except some lsp related items. Any suggestions?
 

Answer:Solved: Good boot but then black screen with mouse cursor

Does the safe mode work?

http://www.windows-fix.it/windows/b...906637&title=start-your-computer-in-safe-mode
 

2 more replies
Relevance 92.66%

Hello everybody, When I booted up my PC all I got was black screen with white cursor
I tried pressing Alt Ctrl Delete but it didn't work
I restarted the computer manually a few times and it got back to normal, this happened to me few times already, anything I should do to prevent such thing from happening?
Also what may be the cause of this?

Answer:Black screen with visible cursor

Welcome

See if the following tutorials are helpful:
SFC /SCANNOW : Run in Command Prompt at Boot
Startup Repair - Run 3 Separate Times
Troubleshooting Windows 7 Failure to Boot
Troubleshooting Steps for Windows 7

1 more replies
Relevance 91.84%

Satalillite C660

I cannot boot onto windows 7.
I get a blank screen and curser not matter what, I have no recovery disc.

I have tried F8 and to repair, but again, it just goes to the blank screen.

Any ideas?

Answer:Re: Can't boot Satellite C660 - black screen and cursor

Hi,

since when do you have the problem?
did you have any problems before?
Did you change anything in the system?


Do you can try to disconnect all removable devices to check if one of these components is causing the problem

7 more replies
Relevance 91.43%

Hi,
 
I have a 4 year old Windows 7 laptop which has suddenly started playing up. Last night, I received a runtime error, which when I clicked OK shut down Explorer and removed the start bar from my screen. I was unable to get it back or to make my laptop restart via ctrl+alt+delete. When I forced a restart by removing the battery, I ended up with a black screen with a movable mouse cursor. The same happened when I tried to boot into safe mode, but with the standard 'Safe Mode' text in each screen corner, and Microsoft ® Windows ® (Build 7601: Service Pack 1) at the top edge of the screen.
 
Can anyone provide any help to revive my ailing laptop?
 
Thanks,

Steve

Answer:Laptop won't boot properly, persistent black screen with movable mouse cursor

An update on the situation as it's been a day.
 
I can't bring up standard desktop in safe mode, or by holding F8 and selecting the low resolution option. Weirdly, I can activate sticky keys, and can see the standard windows sticky keys dialogue box which pops up when you hit shift 5 times in a row.
 
There are plenty of 'try this' suggestions when I google the issue, but I'm holding off on trying anything at the moment, as I'm hoping the experts here will be awesome.
 
Cheers!

74 more replies
Relevance 91.02%

Hello all,

I recently decided to upgrade the Memory in my lovely laptop.
I went online, found suitable RAMs and ordered.

What i got are 2 of these:
http://www.offtek.co.uk/ram-specification/toshiba/toshiba-laptop-memory/satellite-l675-10t/pid921300

Installation is very easy, but as soon as i turn on my laptop, it stucks in a black screen with a white underscore upright.

I guess its a incompatibility problem ?
Could you please help me out?

Thank you.

Answer:Satellite L675-10T stucks in a black screen after new RAM upgrade

I think you are right? it looks like the modules are not fully compatible even if the online dealer page says they are?
You can remove the new RAM modules just to check if the notebook would boot up properly? I guess the unit will power up correctly?.

Solution??? Use another RAM modules? I made good experience using Kingston modules? they could be a little bit expensive but I think they should work properly.

10 more replies
Relevance 89.79%

I have a Satellite L300-1AP model no PSLB8E.
Whilst trying to do a system restore on it the screen went blank apart from the cursor and that is how it remains.

I can switch the machine off and restart it, will start to boot then goes exactly the same.

Any ideas plesae?

Answer:Satellite L300-1AP PSLB8E does not boot up - black screen and blinking cursor

Try this
while holding down the Zero key "0" turn on the power, when you see a white bar at the bottom of screen and hear a peep release the Zero key and it should start installing or reinstalling your system

3 more replies
Relevance 89.79%

I was given a rundown HP 2000-2b19WM laptop to try and fix. The problem is when it boots up past the windows logo screen it just stays a blank screen and eventually the mouse cursor shows up. I left it sitting over night still never fully booted up. I've followed all of the HP troubleshooting steps. I've removed battery held down power button plugged ac adapter in turned back on and nothing. I've reseated the memory sticks. I've ran the startup fix and says it can't repair problems. I also ran sfc /scannow in cmd prompt and it fixed some errors. I would factory restore the computer but I don't have the reset dvds nor does the person that owns the laptop. Is this a driver issue ?

Answer:Blank screen only mouse cursor visible. HP 2000 laptop

Oh my gosh im having the exact same problem when i turn my laptop on i get taken to a blank screen with only my cursor and just like u i dont have a usb or a disk/dvd and ive tried the battery method as well its hopeless there must be a soloution or were screwed :?/

7 more replies
Relevance 86.51%

So I'm posting this for a friend. They have a Dell Dimension E521 desktop running Vista. Last night they just went to restart the computer, and when it went to start back up it went to run Chkdsk (I think that's how it's spelled). Well, before that finished running, they restarted it again and then got a blue screen when it started up. So they shut it down again and when they restarted, the blue screen was gone and the windows loading screen was there (with the windows logo and the blue bar underneath). But when it went to load, it only loaded a black screen. The mouse pointer was still visible and you could move it, but that was it. The same thing happens when you go to start it in safe mode. It just keeps reloading with the black screen and the movable mouse pointer.
Any ideas? The computer was running fine before this happened.

Answer:Black Screen with Visible Mouse Pointer

Did the computer shutdown unexpectedly, that may be the reason the Chkdsk started to run. Have they recently installed any new hardware/ software which may have caused the problem. Could also be a virus.

2 more replies
Relevance 85.69%

Hello Forum,

A friend of mine has a Toshiba laptop with Windows Vista Home Premium 32bit. He says that since about two weeks the screen turns more and more often black when the computer is on but not in use for some time but the Taskbar and the mouse pointer remain visible. The only thing to do then is to switch the computer forcibly off and on again. Then everything works fine until he leaves the computer alone again for some time ... and very often the same thing happens again. He says that this started some weeks ago and happened only rarely but is now happening at least once every day.

Any idea what this might be and how it can be stopped?

Thanks and greetings - resucami

Answer:Black screen but Taskbar and mouse pointer visible

In Control Panel Power settings, he should be able to turn off screen dimming to save power. That may be related. Or it may be a hardware thing. How old is the machine?

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Relevance 84.05%

Hi.  I had to hard reset my laptop last night and ever since it won't boot. The screen is cracked so i use it on an external samsung tv screen. The screen is just black but you can see and move the mouse. I don't have a recovery disk. Im not positive which laptop it is. It just says 2000 on it.  It does have windows 10 but idk if it is 32 or 64 bit. Please help. I use it as a dvd And netflix player for my family. It's all we have to watch tv with. I don't know how to start it on safe mode. I am hitting ctrl f8 but nothing is happening.  No blinking lights or anything. It's connecting to wifi.Thanks. 

Answer:hp 2000 laptop black screen visible and mobile mouse. PLEAS...

Hi @miablack,  Welcome to the HP Forums! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More How Do I Find My Model Number or Product Number? I understand that you had to hard reset your notebook and now on restart you get a blank black screen.   As the display on the notebook is cracked and you are using an external. Here is a link to HP Notebook PCs - Computer Does Not Start (Windows 10). Should you need to do a recovery as you stated you do not have recovery disks, you will need to contact HP support  to obtain a recovery kit.Please contact HP support at Contact HP Support. Please let me know the outcome. Best of Luck!





Sparkles1

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Relevance 83.64%

Hi, I am using Aspire V Nitro 15 inch laptop  and the problem is that my mouse pad cursor stucks the moment I plugged charger in it. But external source (mouse) works perfectly. This is very annoying to have these problem after spending heavy amount on Laptop. Please assist ASAP. Thanks,Shivin Mittal 

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Relevance 82.82%

Hi,

My Windows 8 laptop is a couple of months old

Today when I try to start it up it shows the start screen then the screen goes black with only the mouse pointer showing.

I can move the pointer around the screen but windows does not load.

Answer:Satellite C screen goes blank and only mouse pointer visible

What happens if you access the BIOS pressing F2 while powering on the notebook?
Can you see the BIOS screen and all the BIOS settings?
Could you connect external monitor to the notebook just to check the 2nd display?

In case this is just an software related issue, you should be possible to repair the system using the Toshiba HDD recovery or the Toshiba recovery disk.
Did you check one of the mentioned procedures?

Feedback appreciated.

2 more replies
Relevance 81.18%

Working on a Dell XPS 410 running Windows Vista. First booted into normal mode...after Vista loads the desktop comes to a screen that is completely blacked out, except for the mouse cursor that does move around. The system does boot into safe mode...even safe mode w/ networking. So I installed Malwarebytes and updated to latest version and performed a full scan. About 40 infections were found and successfully quarantined and deleted. When I was promted to reboot the system, I did so and let it boot into normal mode. But to no avail did the removal of found infections seem to fix whatever problems is causing this solid black desktop with no icons, taskbar, or anything except a movable mouse cursor. Does anybody have any ideas I can try before I decide to just re-install Vista anew. Thanks for any and all help.

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Relevance 81.18%

Hi guys. I hope you can help. I have windows xp sp3. When my pc boots it only shows a black screen with a mouse cursor that I can move. ctrl alt delete doesnt work. Neither did system restore. I can boot into windows safe mode. Ive run super malware removal, it found 8 files but didnt fix the issue. The files they found were definitely not infected but thats another story.
Suggestions ?

Answer:Mouse cursor and black screen

Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503

Dells and Fixmbr Command - http://en.community.dell.com/support-forums/software-os/f/3524/p/19304465/19589396.aspx

Louis

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Relevance 81.18%

I have read through several threads and they talk about Vista...here is my situation:
When I start my desktop in normal or safe mode it gets to the Windows logo splash then straight to a black screen with only a mouse cursor. The cursor can be controlled, but no other keyboard or mouse functions. If I boot into advanced boot options I can get to the repair utility which says there is no problem. I can try to run a system restore, but it is running from the recovery partition and there are no restore points for it to find in the partition.

I have run Windows repair from the Windows disk and it says it can find no problem. I have been working with chaslang on the malware side and was directed to come over here. I am attaching the Frst scan I was asked to run. Thank you in advance for any assistance you can offer.
 

Answer:Black Screen with a mouse cursor

XxROGUExX said:





I have read through several threads and they talk about Vista...here is my situation:
When I start my desktop in normal or safe mode it gets to the Windows logo splash then straight to a black screen with only a mouse cursor. The cursor can be controlled, but no other keyboard or mouse functions. If I boot into advanced boot options I can get to the repair utility which says there is no problem. I can try to run a system restore, but it is running from the recovery partition and there are no restore points for it to find in the partition.

I have run Windows repair from the Windows disk and it says it can find no problem. I have been working with chaslang on the malware side and was directed to come over here. I am attaching the Frst scan I was asked to run. Thank you in advance for any assistance you can offer.Click to expand...

The mentioned Frst scan doesn't show as an attachment.
 

11 more replies
Relevance 81.18%

When I boot up my laptop it goes to a black screen with a cursor and that's it. I tried this solution from a couple years ago: http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-G72-b66US-Notebook-PC-Dosn-t-Boot-into-Wind... and it's not working.   

More replies
Relevance 81.18%

I have hp ENVY 23, with win 8, i5, 8GB, when I start the computer I see the hp sign then the turning circle of windows turns for a while, then the screen becomes black with the sound of windows start, I can move and see the mouse cursor, but nothing else,
the screen is black, I tried when I press start to press repeatedly ESC, F8,F9,F10,F11 to enter the boot mode but I only had a screen says that window detected stuck key for few seconds then it continues to windows start with black screen, I tried also to
disconnect the electricity, press start button for 15 seconds, nothing changed, any idea how to regain control of the computer.

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Relevance 81.18%

I tried to press F8 frequently during the start up to enter the safe mode with cmd, but seems that windows ignores my pressings. i made a bootable flash drive and wrote a command to enter the safe mode. but when it enters the windows, i can hear that welcoming tone of the windows, see a black screen with the mouse cursor and the loading circle beneath it. is there any way i can overcome this?

-I also tried repair & system restore via bootable win 10 usb

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Relevance 81.18%

I was reading through your website and found the forum on a black screen with only a cursor available. My laptop has the same problem right now. That froum is now closed... I  ran the program frst64 on my laptop. I have attached the results below and was wondering if you could help me out. I am not sure how to fix it... Thanks a million!Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 13-12-2013 01Ran by SYSTEM on MININT-B97FD6R on 13-12-2013 17:51:27Running from H:\Windows 7 Professional Service Pack 1 (X64) OS Language: English(US)Internet Explorer Version 10Boot Mode: RecoveryThe current controlset is ControlSet001ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.==================== Registry (Whitelisted) ==================HKLM\...\Run: [HPPowerAssistant] - C:\Program Files\Hewlett-Packard\HP Power Assistant\HPPA_Main.exe [1691192 2010-06-18] (Hewlett-Packard Company)HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2174760 2010-06-03] (Synaptics Incorporated)HKLM\...\Run: [HPWirelessAssistant] - C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe [363064 2010-04-05] (Hewlett-Packard)HKLM\...\Run: [BTMTrayAgent] - rundll32.exe "C:\Program Files\Motorola\Bluetooth\btmshell.dll",TrayAppHKLM\...\Run: [SysTrayApp] - C:\Program Files\IDT\WDM\sttray64.exe [487424 2010-03-17] (IDT, Inc.)HKLM\...\Run: [HotKeysCmds] - C:\windows\system32\hkcmd.... Read more

Answer:Black screen with only a mouse cursor

Does anyone have any advice? Please....

more replies
Relevance 81.18%

Hi Everyone,
This is my first time posting here so sorry if these are the wrong subforums!
 
The computer is an prebuilt hp envy h8-1419. 
 
Last week I went to turn on the family computer and after the boot loading (where you see the HP logo with the loading circle underneath), a black screen appeared with a beep.  I could move the mouse around and it seemed like basic functionality worked (I could turn on voice assistance) but I couldn't get it to load the desktop.  CTRL-ALT-DEL didn't work either.  I did see the power/hdd/cdrom lights on the tower working, but the hdd light was permanently on (not flashing) like it was stuck loading or something.
 
I tried rebooting a bunch of times and at one point I did get to the desktop, but it was glitched where the taskbar was a faded colour, the windows button didn't work, none of the desktop icons opened, and the right side of the screen had a black bar.  Unfortunately, I shutdown the computer before thinking of trying ctrl-alt-del.  I then tried to plug the desktop into another monitor and the same issue persisted so I doubt it was the graphics card.
Afterwards I ran HP's UEFI thing and did a start-up test: it failed at the "Hard Disk Short DST" test (it also gave me an error code that came up with nothing on Google).  The HDD Smart, pci device, processor, and memory tests passed.
 
Next I booted into Recovery Mode and tried to use a restore point a week earlier, but after it ... Read more

Answer:Black Screen with only Mouse Cursor

The "Hard Disk Short DST" is an indication that your HD is nearing death. I suspect the hd corruption killed the video drivers.

1 more replies
Relevance 81.18%

Last night i turned off my desktop from Start>shut down but i realized it didn't really turn off. I turned on the monitor and all i saw was a black screen with a mouse cursor. I shut it off from the tower and went to sleep.

When i woke up and turned the desktop on and i get past the windows start up(windows 7 logo) but all i get is a black screen with a mouse cursor where you are suppose to log in from. Any help would be appreciated.

Answer:black screen with a mouse cursor

Hello! You should have let Windows shut down the pc on it's own. Pressing the power button to shut it down might have caused issues.

Reboot then as soon as you see your Computer Name system post logo, HP, Dell etc...

Tapping F8 go to Advanced Options or Repair Computer select the language then select "Repair Your Computer" Windows will look for errors if any weather or not it does go to other options go to command prompt type in
CHKDSK C: /R
This will attempt to fix any file system errors and repair any corrupted system files.
This check Disk will take some time be patient have a cup of coffee or a whole pot.

When the scan is complete reboot.

7 more replies
Relevance 81.18%

I have a laptop with Vista Home Premium 32-bit. I was using chkdisk and now it will not boot anymore. It only goes so far as to have a black screen and a mouse cursor. If I leave it like that it will eventually reboot and then comes back to the black screen with the mouse cursor. I was wondering if it is possible to repair my system without reinstalling the entire operating system. I don't have a CD or DVD, just a recovery partition.

Answer:Black screen with mouse cursor

Welcome
It sounds like you may have a hard drive problem. Can you boot in safe mode?

8 more replies
Relevance 81.18%

I've seen a lot of posts on the internet about a black screen after a reboot. My problem is similar but it happens after I lock windows (Win->L). I get a black screen and can see/move the mouse cursor around but cannot ever get the login screen again. Crtl-Alt-Delete does nothing. I end up having to do a hard reboot. I'm running Vista Ultimate 64 on an ASUS p6t board. I've checked the event logs and there is nothing before the hard reboot. Any ideas?

Answer:Black screen with mouse cursor, can't log in

Originally Posted by DigitalMan


I've seen a lot of posts on the internet about a black screen after a reboot. My problem is similar but it happens after I lock windows (Win->L). I get a black screen and can see/move the mouse cursor around but cannot ever get the login screen again. Crtl-Alt-Delete does nothing. I end up having to do a hard reboot. I'm running Vista Ultimate 64 on an ASUS p6t board. I've checked the event logs and there is nothing before the hard reboot. Any ideas?



This will happen if your partition table got corrupted. U would try these methods.

Boot from your vista cd and select repair my computer>startup repair. If still unsolved, Boot from your vista dvd repair my computer>select command prompt and type these commands,

bootrec /fixmbr
bootrec /RebuildBcd

Let me know the result....

3 more replies
Relevance 81.18%

I've got a Dell Inspiron 15 3000 series laptop I'm helping a friend try and fix.
I believe it has Windows 8 Pro.
After powering up past the bios screen and the "starting windows" screen, it is just a black screen showing the mouse cursor, which moves around without issue. It does the exact same thing in safe mode.
I've tried loading last good configuration, the dell diagnostics, the Kaspersky rescue disc, and reseating the ram.
Not sure where to go from here.

More replies
Relevance 81.18%

Foolishly I ran last known good configuration before attempting a password recovery.

Password recovery worked successfully. Ironically there was no password.

However on reboot I only get a black screen and the white mouse cursor.

This is on a Toshiba Laptop running Windows 7 Home Premium.

I have attempted to use Windows Repair without success.

I cannot get into the machine at all as best as I can tell.

How should I proceed?
 

Answer:Black Screen & Mouse Cursor

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/windows-7-boots-to-an-unresponsive-black-screen/88cab12b-6977-4d47-bb0e-f6b6c7642e7e
 

21 more replies
Relevance 81.18%

I have read through several threads and they talk about Vista...here is my situation:
When I start my desktop in normal or safe mode it gets to the Windows logo splash then straight to a black screen with only a mouse cursor. The cursor can be controlled, but no other keyboard or mouse functions. If I boot into advanced boot options I can get to the repair utility which says there is no problem. I can try to run a system restore, but it is running from the recovery partition and there are no restore points for it to find in the partition.

I am attaching very basic computer specs. I would be grateful for any assistance.
 

Answer:Black Screen with a mouse cursor

Welcome to Major Geeks!

Why are you posting in the Malware Forum? Is there some reason that you would think malware was the cause of this? You can try running the below but there is a high probability that the problem is not malware.

Please do the below so that we can boot to System Recovery Options to run a scan.

For 32-bit (x86) systems download Farbar Recovery Scan Tool and save it to a flash drive.
For 64-bit (x64) systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

On the System Recovery Options menu you will get the following options:



Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command PromptClick to expand...


Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace... Read more

9 more replies
Relevance 80.36%

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!
-Ron

Answer:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

5 more replies
Relevance 80.36%

Hi all,

I have a ibm think pad with windows xp on. It will boot upto the windows xp loading screen with the loading bar and then when it should move onto the log on screen it brings up a blank page with a small mouse cursor. When i boot it up in safe mode it comes up with a bigger mouse cursor. I have tried pressing control alt delete and buttons like space bar to see if they work but still nothing.

Any ideas?
 

Answer:Solved: Black Screen with mouse cursor

11 more replies
Relevance 80.36%

Hi all, I haven't recently built a new pc and it was all working perfectly fine until today, I was on my desktop and noticed a small button next to my main power button on my case (Fractal design define r4). I pressed it and it reset my pc (turns out it was a reset button, lol), the issues is, when I booted my pc back up, everything seemed fine at first but then I noticed the purple 'welcome' login screen which is different from the usual blue logging in screen that you get. At the point where I should have been taken to my desktop, a black screen appears with nothing but my mouse cursor. I can move the cursor around but that's about it. I can still access my bios on boot and I can access my task manager using control, alt + delete. I managed to get my pc running on safe mode using the task manager to run my msconfig, however I do not know what to do from here as I'm completely clueless what resetting my pc actually did and am unable to make amends. I have uninstall ed my graphics card drivers but that was not of use either.

Any help would be greatly appreciated as I am completely stuck and clueless as to what I should do next to resolve the issue. Thank you in advance.

System specs:
CPU: Intel I5-4440
GPU: Asus gtx 970 strix
Motherboard: asus z97-a
Case: fractal design define r4
SSD: revodrive 350
HDD: seagate 2tb
 

Answer:Windows 8.1 black screen with mouse cursor

Hi, Use the enclosed link and at that page, read the information about how to get this screen to come up on your computer....
http://pcsupport.about.com/od/windows-8/a/open-advanced-startup-options-windows-8.htm

Then, first try Using Last Known Good Configuration

You may first have to take the computer out of safe mode by undoing the msconfig work- I think you know how but here is some reference information on UN-doing the safe mode boot

http://pcsupport.about.com/od/termss/p/safe-mode.htm

Let us know if setting the Last Known Good works for you to boot normally.

Usually, a couple of restarts will get you going.... to Normal Mode
 

2 more replies
Relevance 80.36%

As per title - I decided to update my Win 7 ultimate to SP1 which installed ok but I ended up with a black screen with working mouse cursor and a message box showing something like - "configuring user settings".

This stayed like this for a long time and in the meantime I used CTRL_ALT_DEL to try to run Firefox to get on to the net. Firefox failed to open which appeared to indicate something network related.

I finally shutdown via the taskmanager and booted to Safe mode - with networking. Trying to open a browser resulted in a painful wait which I gave up on. It appeared that it couldn't download anything.

I then did a system restore and got back to full working system. My Windows 7 has been extremely stable and I've no problems. I did a virus check and loaded the update readiness tool but haven't tried SP1 again.

I decided to search around but really this kind of issue seems like it could be caused by a lot of things and I've no clear answer to what is my specific issue. Given the problems with networking issues (eg. some people had suggested they unplugged the LAN cable as their Qnap nas was the problem - beats me but I have a Qnap), maybe it is this.

I doubt it's graphics although originally I suspected it but I do have the latest drivers installed and now I'm back after system restore this is stable as ever.

I'm really searching for either:

1) the best (quickest) way to troubleshoot this problem
or
2) a way to update to SP1 bit by bit - if that's possibl... Read more

Answer:After SP1 update - black screen with mouse cursor

Why would you install Windows 7 without SP-1?
Where did you get your copy of Windows 7 Ultimate?
With SP-1 installed you will still have over 200 more updates.

2 more replies
Relevance 80.36%

Today I tried turning on pc and run into a wall. After windows ends loading instead of user logging screen I get black screen with just mouse cursor.

Alt+ctrl+del doesn't work, trying to boot up safe mode ends the same, can't recover since windows can't see any recovery points.

I didn't install any new software before it happened except for windows installing some new updates.

Recently I had issues with windows updates causing shut downs and blue screens but nothing so serious I couldn't deal with it.

I've red couple of threads about similar problem and so far I found one that could fix the issue ( Windows 7 boots to black screen with cursor before login screen after - Microsoft Community)
the only priblem is when I try to set full power to all users i get this message: "No mapping between account names and Security ID's was done." and at this point I'm just stuck or I'm just mistaken thinking it might help.

If there is a way to fix it ( No mapping between account names and Security ID's was done.) with cmd (since it's basically the only tool I have access to), or if there is totally different way to deal with it, I would be very gratefull for any help.

Answer:Black screen on login with mouse cursor

  
Quote: Originally Posted by Daimio


Today I tried turning on pc and run into a wall. After windows ends loading instead of user logging screen I get black screen with just mouse cursor.

Alt+ctrl+del doesn't work, trying to boot up safe mode ends the same, can't recover since windows can't see any recovery points.

I didn't install any new software before it happened except for windows installing some new updates.

Recently I had issues with windows updates causing shut downs and blue screens but nothing so serious I couldn't deal with it.

I've red couple of threads about similar problem and so far I found one that could fix the issue ( Windows 7 boots to black screen with cursor before login screen after - Microsoft Community)
the only priblem is when I try to set full power to all users i get this message: "No mapping between account names and Security ID's was done." and at this point I'm just stuck or I'm just mistaken thinking it might help.

If there is a way to fix it ( No mapping between account names and Security ID's was done.) with cmd (since it's basically the only tool I have access to), or if there is totally different way to deal with it, I would be very gratefull for any help.


Hi there!

If you have a System Recovery Disk then try to do a System Restore from Windows Recovery Screen System Restore (Method 2) If that fails then try this Startup Repair - Run 3 Separate Times Also this one User Profile Service... Read more

3 more replies
Relevance 80.36%

Ok, I have tried to boot to R console to get doss prompt then select 1 for C:/ drive then type in CHKDSK /P which keeps asking me for a Administrator Password. I get 3 attepmts then it wants to reboot.Am I missing something, I am trying to repair the Boot sector or what is needed. to make it boot into windows with a repiar please.Again, Win XP Home on a Time out of waranty and girlfriends machine.

Answer:Win XP Boots to black screen but Mouse Cursor

Do you know the administrator password.If one wasn't set just hit ENTER otherwise you'll need that password.

6 more replies
Relevance 80.36%

Greetings.

Before i get the old "You should search" thing that i would expect let me just tell you, i have searched this forum, i have searched the internet, i have spent ALL morning trying to fix this problem. And ontop of that, ive had a REAL bad couple of days so please, please, i ask you, throw me a bone and help me out ;_;


Ive searched around, but the problems similar to mine have slightly different symptoms, and because there is a lot of stuff on the harddrive that i need to save, i decided i would at least make a post about it incase any of the solutions for similar problems would just make it worse.

Whats happened is i was trying to rid my computer of some spyware, and ended up using something called x-raypc. It deleted the first thing it told me was malware. Then boom, my PC restarted. It made me do a disk check, i let it continue all the way, then the screen went black and it rebooted again.

Ever since, when i turn it on, it goes past the bios part, then before i get any windows loading or startup screen, the screen goes black, and i get a mouse cursor. If i leave it for an hour or so, suddenly up pops the login screen, and i can login. But it takes another 30mins - 2 hours to load my user settings. Then when i finnaly get in, i cannot get into any folders or files, and the taskbar is just a grey line a few pixels high.

The system is windows XP pro, 1 gig of ram, dont really know the rest, some form of asus motherboard, and i think a gfo... Read more

Answer:Black Screen w/ Mouse cursor (have searched, still no help :S)

I don't think that Powermax disk will really help you because I think all that does is tell you if the drive is bad. Have you tried doing a system restore yet? Start the computer and press F8, choose Restore Windows to a previous working state and hopefully the Spyware didn't screw up you restore points.
 

2 more replies
Relevance 80.36%

Hi,
I need to do a repair install on a Windows 7 x64 PC. Is there a way to do this with the DVD if you can't login to the PC?

It boots up, but just goes to an all black screen with a mouse cursor. I can move the mouse, but ctrl + alt + del doesn't do anything. There is nothing else on the screen other than the mouse cursor.

I have tried the startup repair, no help.

I tried system restore, says no restore points found.

Answer:boots up, but just goes to an all black screen with a mouse cursor

Quote:
It boots up, but just goes to an all black screen with a mouse cursor


Is that when you boot from the system or from the CD?

9 more replies
Relevance 80.36%

Hi Everyone, I'm new to the board. I am having this annoying problem with my pc. This is a new computer which I bought two days ago. I get this annoying black screen and I'm able to move the mouse cursor around, but no matter what I press, I can not get out of it. Its random, and does not happen all the time. It usually happens when I'm exiting a game. And instead of sending me to my desktop, the screen is black. And it forces me to have to shutdown the computer by pressing the shut off button. Here are my pc specs.

Maingear
AMD 4200+ X2 Dual
Asus M2N-SLI Delux Motherboard
Western Digital 250gb hard drive
Nvidia Geforce 7900 GT
1gb Corsair Mem
Running Windows XP Home Ed

All the video drivers are downloaded including the beta drivers. I am also running Direct X 9.0c . I hope the video card does not have some sort of flaw to it. I would really appreciate the help, it would save me from having to bring the PC back. Another thing, I also reinstalled windows to see if it would make a difference and it didn't.
 

Answer:Pc Problem: Black Screen with Mouse Cursor

Downloaded the 85.96 drivers, I do not seem to be having the problem anymore. Running Half Life 2 at MAX.
 

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I have a client computer,
ACER Aspire 5534 laptop
with Win7, AMD x2 L310,
ATi Radeon 3200HD video,
4GB ram,
new Western Digital SATA WD2500BEVT-22A23To ATA hard drive.

Customer brought to me with similar situation - black screen after windows logo with only mouse cursor. Ran system repair 6 or so times - no change. Could load task manager with Ctrl+Alt+Del and then run explorer to get to a desktop. No icons no matter what. Ran HDD tool Spinrite that showed many (11) recoverable and many more unrecoverable (20) data blocks.

Replaced HDD (new wd), performed ACER System Recovery with ACER supplied (purchased via ACER website).

When the system boots there is only a black screen with a mouse cursor. Can load Task manager but not explorer. Can run IExplore, wordpad, etc.

Some of the Windows graphics are weird. See the attached file and look at Screenshot 1 at the IE8 tools menu icon for toolbars, menu bars, etc. Also in the same document Screenshot 2 shows the System properties but does not show what version of Windows 7 is installed (I'm in Safe mode)

***
Details of SFC /scannow
Microsoft Windows [Version 6.1.7600]
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log
Th... Read more

Answer:Black screen with mouse cursor - new recovery, new hdd

Tried to open C:\Windows\logs\cbs\cbs.log but get an access denied error (?)

Performed system recovery again but same results. Got an error at the end of the recovery -
ecovery failed - Error code 1392 (The file or directory is corrupted and unreadable.) Restore unsuccessful.

I can open apps from the task manager "run" and also browse the internet via wireless. Can open Control panel, network and sharing center but can't run Explorer from the task manager. Can open windows such as C:\, etc.

Cannot run regedit, notepad but can run wordpad (?)

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A few nights ago I came home to my Win 7 64 bit desktop frozen in a busy state. Windows was running, but the cursor was indicating busy and the computer was locked up. After 10 minutes of waiting for it to respond (hitting Ctrl+Alt+Del or Ctrl+Shift+Del had no response), I did a hard reboot (held down power button until the computer restarted). When the computer booted back up - I saw a "Resuming Windows" screen rather than "Starting Windows." Windows did load, and while everything appeared to run fine (Start menu would open and cursor was okay), no programs would open after clicking on them, and task manager would not appear. Fed up, I did another hard reboot. This time, Windows did not boot. The Windows 7 logo appears, gets very dim, and after a while a 0xed (Unmountable boot volume) BSOD appears and the computer restarts.

The fun really begins when trying to launch Windows Setup, any of the three safe modes, or last known good configuration. In the safe mode scenarios, safe mode never loads (gets hung up while loading drivers). For last known good configuration, I get the same BSOD. The really interesting part is Windows Setup. Windows setup loads (you see the loading bar), and then goes to a black screen. After a while (15-60 minutes), a cursor appears on the screen. You can move the cursor around - but that's it. Ctrl+Alt+Del has no effect. I've left the computer on for 24+ hours at this point - nothing else happens. I have a separate Windows... Read more

Answer:Black Screen with Mouse Cursor in Windows 7

First, I know next to nothing about computers. If there is a possibility you problem is virus or malware related, would you not be chancing spreading this to the alternate computer? Just a thought, and like I said... :-)
Good luck, I am having a similar problem (check my profile for topic source) you might see the suggestions someone listed there?

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Hello,

I have just formatted my computer and having a several problems.

First problem is, I get a very slow download speed but a fast upload speed.
(I haven't downloaded my drivers yet but if it happens after driver installation, I'll post a new thread I guess)


The major problem that I have is the "black screen" after windows updates.

I had to restore my computer.

Now, I want to avoid the updates that cause black screen.

Can anyone tell me which one I should not install from my screenshots?

Answer:Which updates cause black screen with mouse cursor ?

Hi,

Are you installing all of those at the same time? I have seen suggestions to install the .NET ones separately from the others, although I'm unsure if that is the absolute fix for your issue. I think its worth a try.

Regards,
Golden

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Hello,
 
I have built a PC and it has been running perfectly until today. I have windows 8.1 installed and I seem to have a bad virus that will not allow me to boot onto the desktop in normal mode. When I type in my username password I get two black screens with a white mouse cursor.  I am able to run the task manager but that is it. I am able to boot to my desktop in safe mode. 
 
This happened today when I got some malware after downloading a free software from CNET. I had a bunch of spamware after the download so I decided to download some anti malware software. I downloaded admcleaner and ran a scan. Once the scan was done it prompted me to "restart my computer to successfully erase the malware" I did so and upon the next restart I was stuck with black screens with simply a mouse cursor. I did a hard restart and the same thing happens. 
 
Can anyone please help me with this problem? I have run a Mcafee virus scan and found nothing, I have also ran a malwarebytes anit malware scan and found nothing. I need to get this computer back up and running.
 
Thanks,
 
Zac

Answer:Black Screen of Death with Mouse Cursor

Zac;   You should be good if you got the task manager open.  You should see some tabs at the top of the page.  If not, look in the bottom left corner of task manager.  Click on more info,  and then click on the startup tab.  look at the programs that started.  you should be able to get into one that will help you restore to your last backup.  I found that ccleaner was working and allowed me to restore my system to an earlier date when my computer was running well.  You will likely have to reload programs that were loaded in after that restore point BUT you will not loose any personal data.
 
Shanty01

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Any ideas as I simply cannot do or see anything. thanks, allan 










Solved!
Go to Solution.

Answer:B50-30 black screen, no mouse, keyboard or cursor ...

turn on and press above the f keys and see if you get any picture sometimes it can be a loose connection (around the hinges)

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Ok guys, I have to start this, as there is no definitive answer to this problem:

Vista Business SP1, all updates done...
On startup, after the usual scroll bar, the black screen... with a mouse cursor... and it stays there for hours.
I have tried the following solutions:
1. Bring up task manager and manually run explorer... ctrl+alt+del or any other combination will not respond
2. Hit shift key to bring up sticky key dialog: yes, but there are no options except yes or not...
3. System restore: tried 3 or 4 dates, all the same...
4. Safe mode with command prompt to run msconfig: still the black screen, no safe mode, no command prompt...
5. Faulty event log: renamed the log directory, no effect.
6. Permissions on Rpc for Networking: done, no effect
7. Make sure the shell for the startup points to explorer.exe: changed in regedit (cmd under repair), no effect, after a couple of reboots it was still pointing to cmd.exe...
There are no new usb devices, no new hardware... this happened after a file open froze on the user of this pc...
I really need you ideas guys... I always solved strange problems with the combined brains on this forum... hope it will work this time also
 

Answer:Black screen on startup with mouse cursor... HELP

hi this is a possible http://www.bleepingcomputer.com/tutorials/tutorial148.html
 

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I had a client who is triple booting 7, vista and xp. Installed each OS on separate HD. He boot on each OS by swapping HD using a HD drive bay.

Before this problem occur, he changed a keyboard and after that the PC restart and it will boot. I already tried repairing the windows 7 first using the startup repair. It was successful. But I noticed that all the HD was corrupted. Check disk runs on every HD. NTFS on each HD was corrupted. I tried to fixed each HD.

Now I am able to boot in windows 7, but I get only a black screen and only a mouse cursor. How to repair this problem w/o reformatting and reinstalling? And also I how to repair install windows 7?

Answer:Black screen on logon, only mouse cursor.

Repair Install

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Well my dad just brought me a computer from his business to repair, the problem is as i mentioned in the thread title; is a black screen after login with the mouse cursor. I've researched this problem and found that i had to start the task manager (ctrl + alt + delete) and either close down explorer.exe or start a new task which was explorer in the task manager.. My window backround appeared after i started the explorer and so did all my icon.. Everything looked fine so i restarted the desktop.. Same problem occured again, black screen with a mouse cursor... so i started explorer again in the task manager.. the problem is that the computer won't let me do anything.. because there no task running... I tried to go to the control panel and do a system restore but it gave me an error when i clicked on the control panel saying "no such interface was found" i tried downloading a anti malware program but the download failed because it was blocked.. I can't even go to the regedit.. nothing seems to be functioning..

And to make things worse my dad doesn't have the window 7 CD to restore it through the CD. what can i do?

Answer:Black screen with mouse cursor after login.

  
Quote: Originally Posted by cesar3594


Well my dad just brought me a computer from his business to repair, the problem is as i mentioned in the thread title; is a black screen after login with the mouse cursor. I've researched this problem and found that i had to start the task manager (ctrl + alt + delete) and either close down explorer.exe or start a new task which was explorer in the task manager.. My window backround appeared after i started the explorer and so did all my icon.. Everything looked fine so i restarted the desktop.. Same problem occured again, black screen with a mouse cursor... so i started explorer again in the task manager.. the problem is that the computer won't let me do anything.. because there no task running... I tried to go to the control panel and do a system restore but it gave me an error when i clicked on the control panel saying "no such interface was found" i tried downloading a anti malware program but the download failed because it was blocked.. I can't even go to the regedit.. nothing seems to be functioning..

And to make things worse my dad doesn't have the window 7 CD to restore it through the CD. what can i do?


UPDATE: I tried running it under window safe mode with networking it didn't work. My desktop couldn't even show up, I tried checking the disk (chkdsk /f) but it said i didn't have enough admin power or somethng like that. I manage to find a window 7 CD.. Going to see if i ca... Read more

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The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

Answer:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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Every time I restart the computer, after the login screen I get a black screen with a mouse cursor during 5 minutes... and finally appears the desktop.
Of course I already tried to uninstall the nvidia drivers.
Any suggestions on this?

Answer:Black screen with mouse cursor after login screen... during 5 minutes

I encounter the same issues

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Have the same problem, I was re loading office in order to repair the outlook, and now I am unable to get past the blank screen with a blinking cursor.

Answer:Win XP boots to black screen, only mouse cursor active.

tap f8 when booting and try from the boot options

last known good configuration

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Today, my computer won't boot properly. The bootup process successfully makes it past the BIOS POST, past the black Windows splash screen (with the blue progress bar), and past the blue Windows "Welcome" screen.

After the Welcome screen, my screen goes completely Black. However, the mouse cursor arrow remains visible. The only thing I can do is a Ctrl-Alt-Del to pull up the Task menu.

The same Black Screen problem also occurs when I boot into Safe Mode.

Fortunately, I am able to successfully boot into "Safe Mode with Command Prompt". From there, I can launch explorer.exe and run my anti-virus, which finds no viruses.

I loaded the Repair Console and ran MBRFIX. MBRFIX said that there appeared to be a problem with the MBR and I allowed it to re-write it. I rebooted; ran MBRFIX again, and it reported the same problem...hmm...

Within Safe Mode/Command Prompt, I can see all of my programs and data files..

Any thoughts on how I should proceed to diagnose and fix this Black Screen problem?

Thanks,
JR
 

Answer:Windows XP Black Screen with active mouse cursor

If you can boot to safe mode with command prompt, then it seems to be some type of driver that is preventing you from loading windows correctly. If you didn't recently install a new device or update any drivers for installed hardware, then boot to safe mode and check the event viewer for any system errors. If you are not familiar with the viewer, you can find it in the control panel under administrative tools. It can be pretty good tool for troubleshooting errors.

You could try running sfc /scannow from the run command, once you boot to safe mode with command prompt and then load explorer. This will search the windows installation and prompt you for the cd to reinstall any missing or corrupt files.

Also, you could try the repair option with the windows install cd. You go thru the same steps as an install, but should be prompted with two options: to repair the current install or install a fresh copy.

Good luck, hope this helps solve your issue.
 

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I have a Dell Inspiron 530 with Vista that boots to a black screen with cursor in normal and safe modes. I disconnected all peripherals. I tried the recovery disk and it could not repair. I tried to run a restore and it said no restore points available. the video seems to work when booted to the system disk and safe mode with command prompt. would appreciate any help

Answer:Computer boots to black screen with mouse cursor

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

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Hello guys, sorry if posted in the wrong section.
I have a problem in my dual boot machine.
I decided to remove Linux mint 17 from my dual boot with windows 8.
I used easeus partition manager to delete the partitions associated (root, home and swap).
Then I got unallocated space just before my windows partition. So I moved my windows partition to the extreme left possible. Then I merged this unallocated space with my second storage partition.
These steps required reboot (specifically the moving of windows partition). When I rebooted my PC I got an error that grub was not found. I realized that I had forgot to fix MBR and load windows boot loader. So I used windows 7 recovery disk (yes windows 7 as I don't have windows8 recovery or installation disk). I got a windows 7 style boot loader instead of windows 8's graphical one which has advanced recovery options built in. But I proceeded. Then eases did its job with the partitions. After a reboot now I am stuck at a black screen after entering my password with a movable mose cursor. I can only press Ctrl+alt+del. Selecting task manager from it does nothing.

Since I don't have windows 8 disks and windows 8 boot loader I am not able to refresh or reset my PC. Neither can I shift restart my PC to get advanced boot options.
One more thing to note, that while entering password, I noticed that the lock screen and account pictures have changed to defaults of a freshly installed windows.

Thnx for the patient hearing
And the help which ... Read more

Answer:Windows 8 stuck at black screen (with mouse cursor) after

In order to repair this, you will need a windows 8/8.1 installation disc, or a set of factory restore CDs from your computer manufacturer. You cannot use a windows 7 boot loader on a windows 8/8.1 only installation. They are simply not properly compatible.

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Hello, I have a Windows 7 G62 Laptop. I get past the logo screen, but before it lets me log in, it gives a black screen with the mouse cursor, but I am unable to even move the cursor. Thank you!

PierreR21

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Hi,
need help to solve my current problem.
After booting Win XP Home I get a Black Screen with a whit mouse cursor.
I have tried to reboot in safe-mode-no success.
Who can help me?
thanks
al-akid
 

Answer:Win XP Home:Black Screen and White mouse cursor

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Hi,

After booting Window 7 stuck on black with mouse cursor. While booting window 7 logo appears.
I try to some keyboard key like Ctrl+Alt+Del & Ctrl+Shift+Esc which is not working in black screen. But whenever I press Shift ket 5 times Sticky keys window pop up.

I try

1-Boot in safe mode, same thing.
2- Window repair try.
3- Fixing MBR, tried the commands which related to fixing Boot not working, same thing.

I found

When I try repair with recovery windows showed my window 7 installation is in D drive, but i install in C: drive which I can't find it, (via Diskpart command)

Answer:Black screen stuck after booting with mouse cursor

Any suggestion, I think my C: letter change to D: causing the problem.

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What happened: I had a lot of viruses on my laptop so I thought I should re-install Vista. During the process, I deleted and formatted my laptop's HDD and now it's empty but after Vista completes all the install it brings me to this black screen and a movable white cursor.

I tried re-installing 3 times now and same black screen appears with the white mouse cursor. I tried looking on forums for the solution, and even tried hitting the CTRL+ALT+DELETE or CTRL+ALT+ESC but no task manager...

Any one can help me out here? I'm really stuck...

Other details after black screen:

I hold power button and powered off. Went to safe mode and it doesn't load just freezes there for few hours.
I tried repairing from last night 11pm and went to sleep wake up 10am and still on repair menu (frozen I guess).

My laptop details:

I have a 4GB ram, 64bit vista disc, 3ghz or 2.7ghz processor, 300gb HDD and brand is Dell. My laptop isn't connected to internet -- well it can wirelessly but I'd need to perform the set ups but I can't as I can't see my desktop...

Thanks in advance.

Answer:Re-installation: Black screen and white mouse cursor? How to fix?

Welcome
Then be sure you follow these instructions
SSD / HDD : Optimize for Windows Reinstallation - Windows 7 Forums (for Vista Too)
Clean Install with a Full Version of Vista

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Win XP boots to black screen, only mouse cursor active.
Power went out and I went to reboot computer and it comes up with a black screen and the cursor. The cursor moves fine around the screen. I tried booting in safe mode but only get black screen, cursor and the words safe mode around the screen. Please help me.

Answer:Win XP boots to black screen, only mouse cursor active.

Boot off of the XP CD Or download the Recovery Console ISO. Burn it to CD with IMGBurn and get to the Recovery Console. Here type chkdsk /R and press enter. The Check Disk utility will try and fix any file errors.
You can also download the ISO image for Drive Fitness Test in my signature and burn the image to a CD using IMGBurn and boot off of the newly created CD and run the short and extended tests on the HDD to test the integrity of the drive.

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I have a problem with my dell inspiron n5110.After the windows logo, it appears just a black screen with a mouse cursor. Could someone please help me?

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Hi all, My laptop model no is HP Pavillion. My OS is Windows 8 64 bit. So today I shut my laptop down forcibly pressing the power button as it was not responding for that time. So the next time I switched it on this erroneous problem started. Everytime I switched it on the HP logo comes and then the Windows logo also comes. But then the screen stays black and only the mouse cursor is seen. So what can be the cause of this problem?  Note- I already tried the discharging method after taking off the battery and holding down the power button. It could not help. All LED's are working fine. I have no extra monitor, so I cannot check the display elsewhere. 

Answer:Laptop screen stays black with mouse cursor only after HP an...

Hi, Try the following. Shutdown the notebook and leave it like this for 10 seconds. Tap away at f11 as soon as you press the power button until you see a 'Windows is loading' message. On the next screen, select your Keyboard Layout and on the following screen, select Troubleshoot. Select 'Advanced Options' and then select System Restore. Click on your Operating System and then wait until the System Restore window opens. Pick a restore point at least 24 hours before the issue first occurred and then proceed with the system restore. Regards, DP-K

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Hi,

Looks like I'm back with another laptop problem, after my BSOD situation (here:BSOD Driver_IRQL_not_less_or_equal.

Just now when i tried to start up my laptop I got a blackscreen saying
"Windows failed to restart, a recent hardware or software change might be the cause" and it gives me the options to either "Launch start up repair(recommended) or Start Windows normally". I haven't updated or changed my hardware or software, and there was no disruption to my power supply so I'm not sure of the cause.

I tried the "launch start up repair" option but it just leads to a black screen with cursor. My mouse cursor works using my laptop but when i connect my usb mouse the light on my optical mouse lights up but the mouse cursor doesnt move on screen.

I have no idea whats going on, I just hope this isnt malware related again...any help would be GREATLY appreciated!
here's my laptop specs if it helps:
32 bit operating system
windows 7 (Originally installed, that came pre-installed on the system when I purchased it)
Age of system: 1.5 year
I have never re-installed OS
intel(R) Core (TM) i5 CPU [email protected]
Model: Toshiba Satellite A500

Answer:[SOLVED] Black screen with mouse cursor working

Did you reinstall the OS?

The instructions posted by Glaswegian were not followed -

BSOD Driver_IRQL_not_less_or_equal

Regards. . .

jcgriff2

`

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my problem details are a little different
 
Problem Event Name: Startup Repair OfflineProblem Signature 1: 6.1.7600.16385Problem Signature 2: 6.1.7600.16385Problem Signature 3: UnknownProblem Signature 4: 21200296Problem Signature 5: External mediaProblem Signature 6: 2Problem Signature 7: BadDriverOS Version: 6.1.7600.2.0.0.256.1Locale ID: 1033
 
I ran FRST64 but my browser freezes when i try to post my log
 

Answer:My computer starts up to a black screen with only a mouse cursor

I've tried to start in safe mode, Disable Driver Signature Enforcement, command prompt, etc.  nothing helps

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Hey guys this is my first post in need of ALOT of help. Well here's my story I shut down my computer one night turn it back on and it does everything regularly and then after windows boot up the login screen is completely black with the mouse cursor. I've searched everywhere and the thing that might help is last know good configuration tryed it same thing.

Or even other methods that help PLEASE I dont want to spend 300 dollars to fix it (I don't care if I lose all of my saves and pictures) I just want my computer with windows 7 back

Answer:login screen is completely black with the mouse cursor

Hi Ejoe -- You won't have to spend anything, we will get it going. Just hang with us. == Does it get to the Windows screen with the logo? Did you install anything new the night before the problem? Was your computer purchased at a store and it already had Windows on it or did you build it? What version of Windows 7 do you have, Home Premium, Professional etc. and 32 or 64 bit? Thanks,

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Hello. Is 64 bit home version. No restore points available. Boots this way in every mode. Last known good does same thing.
 
System was brought to me like this. I ran a test on the HD (A WD) it failed their test and said it needed replaced. I bought new one, did a drive copy (it completed copy with a few errors) and I am getting the same thing with the new HD in.
 
Ctrl-alt-del does nothing, nor does hitting shift to get onscreen keyboard (the cursor changes for a second, then back to arrow)
 
Any advice?
 
Thanks!

Answer:Win7 boots to black screen with mouse cursor

Can you give us the make and model of this computer please ?
 

Ctrl-alt-del does nothing, nor does hitting shift to get onscreen keyboard

 
Is this a tablet, a laptop or a desktop ?
 
In general, the black screen with the blinking cursor suggests that the system cannot find a bootable drive. In general, pressing 'F8' at the BIOS screen if a computer is doing this will bring up a drive selection screen, select the hard drive that has Windows on it, press 'Enter' and, again generally, it will go and boot.
 
If the black screen is occurring later in the process, say after the 'Starting Windows' screen appears, this isn't the cure.
 
Chris Cosgrove

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Hp Pavilion 14-b000ei - booting to black screen with mouse cursor. Help

Answer:Hp pavilion booting to black screen with mouse cursor

Welcome to the TenForums @patson

Are you able to enter Advance Startup mode and invoke System restore?

Do you have boot media that would allow you to invoke System Restore?

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Hi, as mentioned in the title, after logging in to my account (i.e. typing password), the screen, which normally would have desktop icons )e.g. My Computer, Recycle Bin, START (at the bottom left hand corner), now only shows a black display with my mouse cursor. I can't Ctrl+Esc, or right click on the desktopbut I can Ctrl+Alt+Del to start task manager (hence access to Computer Hope website)May I know what the problem is and how can I go about resolving the issue?Thank you for sparring a little of your precious time in helping me with this problem ^^oh and btw, a friend of mine mentioned it is probably my "desk.dsk file is corrupted"

Answer:Black screen with only mouse cursor after logging into account

What is your operating system and make and model of the computer? Can you get into safe mode?Any recent software or hardware additions/deletions from this computer? truenorth

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I am trying to install Windows 7 on my Toshiba Satelite L300D laptop from USB boot. The laptop is running Windows Vista which crashed. I changed the boot order, to boot from USB first, but after showing "Windows is loading files" and "Starting Windows" screen, when the Welcome screen should appear (that one which shows when you want to install Windows 7) only mouse cursor pointing to the middle of black screen is shown. I can only move the cursor, but nothing else works.

This same problem appears when I want to boot Windows Vista, that is installed there, when it should show "Welcome screen" to log in, only black screen, which I described above appears. I have read that this should be BSOD (black screen of death). I have tried many options, that I have read about, but nothing helped. I know that Windows Vista OS, which is installed there apparently crashed, but I have no idea, why I cannot run the setup of new Windows 7 on it?

Thx for help!

Answer:Black screen with only mouse cursor on it - Windows 7 instalation

Back up your files, unplug all other HD's and peripherals,

Boot into BIOS setup, reset to defaults, save changes. If an EFI BIOS, enable Legacy BIOS or Compatibility Support Module, set DVD drive first to boot, HD second. Then set SATA controller to AHCI. Save changes and Exit.

Then boot into Win7 installer DVD or flash stick burned or written using tool and latest ISO for your licensed OS version here.

At first installer screen Press Shift + F10 to open a Command Box, type:

DISKPART
LIST DISK
SELECT DISK 0 (after confirming Windows 7 target HD #)
CLEAN
CREATE PARTITION PRIMARY SIZE=102400 (for 100gb partition, adjust as desired)
FORMAT FS=NTFS LABEL="WINDOWS 7"
ACTIVE
EXIT
EXIT

Next click Install Now, then Custom install to Clean Install Windows 7 to the partition you created. If it fails then report back at which step and the verbatim error message.

In addition read over these steps to understand the tools and methods which work best to get and maintain a perfect Clean Reinstall - Factory OEM Windows 7. The steps are the same for retail.

After install you can adjust partition size or Create new partitions for data, etc. in Disk Mgmt.You are creating the partition here for the purpose of marking it Active which overcomes certain install failures.

If you're using WIn7 Upgrade version you'll need to leave the key blank during install, then afterwards do the quick ... Read more

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Hey my names Mike and at the moment i have an HP Slimline with Vista Home Premium. (Vista Home Premium was already installed when i bought it)

So heres my problem-
I bought my comuter a couple months ago and its been working great. But a couple days ago whe i was trying to set up a webcam with software, i was told to restart my computer.
fine.
Though afterwards when it was booting up and after the Windows logo apeared
it said Welcome and then went black with only my mouse cursor.

Im not to tech savey so i'm not to sure what im doing.
Ctrl+Alt+Delete does work.
Safe Mode Works also (Not really sure what to do in Safe mode though)
Also im not sure if it's the new software or a malfunction in my computer but I've tried several times to restart it with no success.
I've also tried a system restore with no success either.
Any Help or knowledge would be greatly apprieciated!

-Mike

Answer:Vista stuck with black screen with only mouse cursor

Hello ludo393, welcome to Vista forums!

First, when you tried to do a system restore did you
try to restore to a date before you installed the web cam?
Have a look at this tutorial at the link below.

System Restore - How to

Keep us informed!



Later Ted

7 more replies
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Hi.I hope everyone reading this is having a better start to their day than me. My Toshiba laptop (satellite L850-166) has stopped working and i know nothing about computers. After an hour looking on the net for a solution i am even more confused, so any help offered will have to be in noob language please.
So here goes.
I was watching a youtube video and my computer froze.
 
I left it for a bit to see if it would sort itself but it didnt.
 
I tried to start the task manager but that wouldnt open.
 
I then held the power button down and shut the computer down.
 
When i restarted the computer it showed the Toshiba screen (as usual) giving me the F2 and F12 options for setup and boot menu.
 
It then went to a screen saying windows was loading files (not seen this screen before) the progress bar underneath the message then filled up.
 
After about 30 seconds a new screen showed with a coloured progress bar with  microsoft corporation  written underneath. This bar only filled to a quarter then the screen went black. There is a mouse cursor on the screen that i have control of.
 
I have left it for half an hour and nothing changes. I have also tried to start the computer a few times but its the same every time.
 
If anyone knows what my problem is or can offer advice on it i would be most grateful. We have some family photos on the computer and i need to get them 
Also Minecraft is calling and all my saves are on the computer.
... Read more

Answer:Laptop wont start. I just get a black screen with the mouse cursor on it

Hi, can you get it to boot into safe mode?
To do so, from start up keep tapping the F8 key, that should give you the Advanced Boot Options screen, use the up and down keys to highlight Safe mode, or safe mode with networking, then press the Enter key. If it boots into safe mode, or not, let us know, whoever comes next will help further.
 
Nev.

20 more replies
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A few days ago I turned off my dell laptop and everything seemed fine, the very next morning I turned it on and and everything seem ok, until it went passed the welcome screen the screen turned black and just the mouse cursor appeared and it just doesn't go passed that it stays in the black screen with the cursor, I'm able to get in in safe mode and I sis a complete virus scan and malware but everything was clear, I tried system restores but i don't have the disks for it and it says that it is required, I tried restore point but i forgot to create them i was wondering if there can be any other way to fix this.

Answer:Windows 7 Fails to start: Black Screen with mouse cursor

My laptop just had same problem. couple of hours ago.

What i did was I press f8 when windows were starting up and then I clicked on "Repair system"

Afterwards man options came like system restore, memory diagnostic etc. I clicked on Command prompt then type this command without quotes. "chkdsk /f /r C:"

This command will do chkdsk and repair any hard drive issue. My laptop seems working for a moment.

Running Chkdsk on Windows Hard Drive - YouTube .

3 more replies
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Hi

just been given a pc that has the above happening.

Done a google on the subject and it seems to point to either the mobo or the HDD or the last installed driver.

But I can do a system restore to the 28th of october and it works fine for a couple of reboots then it does the same thing.

I ran the inbuilt check system the pc has and it didnt find any issues with hardware.

I have avast running, malwarebytes running and have run rkill.exe all with nothing found.

The PC is only 2 years old.

There has been no new installs of any software or drivers, and the owner says it was closed down 2 nights ago and took 15 minutes or so to shut down.

and since then it has started up once ok then locked up and started displaying the fault.

Im quite happy to back up the customers files and do a full reinstall as a last resort, but if it then happens again I need to be able to tell him what if anything is faulty.

Edit

just found a thread that says avast can cause the issue, this would make sense as it auto updates after the system restore.

im going to disable avast for now and see if it clears the issue.

Edit

So I ran safemode and disable avast as a service, and the pc booted up fine.

BUT...when it loads the desktop and the starts to load the various things in the system tray the desktop flickers and then it starts again building the system tray icons.

reenabling the avast service causes the issue to return so this is most definate the culprit.

Im going to do a... Read more

More replies
Relevance 78.72%

So i'm not getting bsod but hopefully i posted in right section of the forums. I cant boot into windows after i expanded reserved system k partition. Afte windows loading logo black screen appears with mouse cursor. I already googled problem thousand times and these are things i tryed:
Startup repair - didnt help
CTRL ALT DEL, shift pressing or any other combination of keys while on black screen didnt show any results
Restoring system to earlier point in time- for some reason all my restore points got deleted
Running computer repair with windows 7 installation disk - didnt help
Command prompt - sfc / scannow , diskchk etc also didnt help
Tryed few more options in command prompt i found while googling, none helped

Any suggestions other than clean install ?

Answer:W7 booting to black screen with mouse cursor after expanding partition

Try booting in safe mode. To do this press f8 at bios splash screen and then select safe mode

2 more replies
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I'm running a
AMD Athlon 64 3200+
1500 RAM
Win XP SP 3

So yesterday my computer suddenly started getting slow, so I rebooted. When the machine boots, it's all fine, but just after the Windows loading screen, the screen goes black, and the only thing that's active is the mouse cursos which I can move. But I can't right click or anything etc.

I can't bring up the Task Manager. I try loading in safe mode but it's still all black, with the expection that the text "Safe mode" is written around the black screen.

So what I did was I got a Ultimate Boot CD and loaded from it. I managed to roll back my windows registry to 2003 (manufactor fresh), and now windows actually loaded and I didn't get the black screen anymore, however obviously it was all a complete mess having a registry from so long ago, so I backup rolled it back to the current again, and the black screen returned.

With that logic, shouldn't it be possible to do some tweaks to the registry to solve this issue?

I'm a complete beginner and I barely even know the function of the registry. Everything i've tried so far i've just managed to google and follow step by step instructions, so bare with me. But judging from the tools in the Ultimate Boot CD, I can access the windows registry.

So basically, where do I take it from here?

Any help would be greatly appreciated.

Answer:Win XP boots to black screen, only mouse cursor active. (Need help with registry?)

@ ichito: WELCOME TO Tech Support Forums
Please start your own (new) thread and provide the details there. It becomes too complicated to help two people in the one thread. Someone will assist you there.

@ Skurten:
You said: "Everything i've tried so far i've just managed to google and follow step by step instructions"
You have done very well, but why did you revert the registry back to 2003? Why did you not revert to the last (most recent) restore point? I am guessing that is what you want/need to do now.

It may help if you provide details of exactly what you did to "roll back my windows registry to 2003". That will provide a bit of background info.

Do you know where to find the system restore points and their contained registry backups?
Can you then "roll back" or do an "off-line system restore" using the UBCD?

Please clarify/confirm that you are using UBCD (Current release: 4.1.1) and not UBCD4Win (Ultimate Boot CD for Windows Version 3.50 Released: 4/21/09) ... ? Please provide details of exactly what you are using.

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I'm trying to fix a friends computer but can't seem to figure this out and am trying to not reinstall windows if I can help it. It's a Dell Studio laptop running Vista. When attempting to boot, after the scrolling green bar I get a black screen and the mouse cursor. At which point nothing works and Windows never loads. I've downloaded a recovery cd and tried to repair but it didn't work. I've also tried fixmbr at command prompt. I can get a linux livecd to boot just fine so I am assuming it's Windows that's screwed up. Any help or suggestions would be greatly appreciated. Thanks.
 

Answer:Vista boots to black screen and moveable mouse cursor

Have you tried Last Known Good Configuration by pressing F8 before windows loads?
 

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I have been going crazy with these types of issues. Windows 7 boots to a black screen with a mouse cursor that I can move.  However I cannot boot into windows normally or in safe mode .  Things I have tried that have been unsuccessful are.
 

Sytem repair from OS disk
System restore (no restore points)
ChkDsk
Virus scans from Hirems boot disk
Fix Boot Fix MBR
Last known Good Configuration
Command prompt from os disk and checked HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon  Shell value = Explorer.exe  and userinit value = C:\WINDOWS\system32\userinit.exe
Mawarebytes PE bootdisk 
I'm sure I'm missing other things I have tried.   The only time I have been able to resolve these without reimaging is when there was a restore point.  I really need to figure out what I'm not doing before I end up losing it haha.  
 
Thanks for any help you can provide.

 

Answer:Black Screen with Mouse cursor only in both normal and safe mode

I will ask another that handles these non -booters to look here.

16 more replies
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I have a Dell Inspiron 1440 ran sweet before windows 7 update. I don't do the automatic install of updates. I don't remember exactly what all the updates were but I do know that one of them was a windows 7 service pack update. It showed 7 updates that I needed, I only picked the 5 critical ones & did not pick the optional ones. I walked away while it was updating. These are all the things that have happened and I've tried since I updated windows 7 . Comp shut down after updates to restart, its said on screen installing updates...BAM..stops mid way through updates with FATAL ERROR C0190003 applying update operation 5311 (wmplay...)
1) Tried ESC, Cntrl+Alt+Del...nothing, did HARD SHUTDOWN
2) Tried to reboot, BLACK SCREEN NOTHING ELSE, NO MOUSE CURSOR/ POINTER, tried ESC, Cntrl+Alt+Del..nothing again. Had to do a HARD SHUT DOWN AGAIN
3) Found alot of forum posts about black screen with cursor but not without cursor..found 1 that said to take out battery,& unplug, hold down start button on laptop for 30-60 seconds, do not put battery back in yet but plug in and hit start button. Then if all boots ok you can put battery back in. My comp did start to load Dell Logo then SAME FATAL ERROR C0190003 blah blah blah came up, so I know the updates caused whatever it is. HARD SHUT DOWN AGAIN
4) Started Computer again computer went to System Start up Repair by itself, that went on forever & then said CANNOT FIX SYSTEM START UP, HARD SHUT DOWN AGAIN
5) Started computer again, pr... Read more

Answer:Help! Black Screen NO MOUSE pointer/cursor After Windows 7 Updates

Ok, so I just tried Last known Good Configuration and that did not work as well. I also did something else right now & got this message Cannot open volume for direct access. Autochck cannot run due to an error cause by a recently installed software package. An unexpected error occourred (766f6c756d652e63 3f1)
I have not installed anything remotely recent except Windows 7 updates.
Hope this info is important in helping find a solution.Thanks again for any help you might be able to give me!

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Hello, my problem started when I realized that my email account was hacked and sending out random messages to my contacts. From there, I ran MalwareBytes. It found like 18 files and deleted them. After that, windows would not start in normal mode.
 
From Bleeping Computer I downloaded the Farbar recovery scan tool used it and then ran it again to fix. Computer worked fine until I tried to download Norton Security. Now I back to the same black screen.
 
What should I do now?
 
Here is the Farbar log.
 
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 10-03-2013 01
Ran by SYSTEM at 13-03-2013 23:14:05
Running from G:\
Windows 7 Home Premium  Service Pack 1 (X64) OS Language: English(US)
The current controlset is ControlSet001
==================== Registry (Whitelisted) ===================
HKLM\...\Run: [TouchORB] C:\Program Files (x86)\TouchSettings\TouchPortalOBR.exe [155752 2010-11-12] (Acer Corp.)
HKLM\...\Run: [TouchPortalV3Launcher] C:\Program Files (x86)\Gateway\Gateway TouchPortal\TouchPortalLauncher.exe na [438376 2010-11-30] (Acer Corp.)
HKLM\...\Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [12858984 2011-09-19] (Realtek Semiconductor)
HKLM\...\Run: [THXCfg64] C:\Windows\system32\RunDLL32.exe C:\Windows\system32\THXCfg64.dll,RunDLLEntry THXCfg64 [25600 2010-09-14] (Creative Technology Ltd.)
HKLM-x32\...\Run: [YouCam Mirage] "C:\Program Files (x86)\Gateway\Gateway TouchPortal\YouCam\YCMMirage.exe" [136488... Read more

Answer:Windows will not start -- black screen with white mouse cursor only

Greetings anhunt and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problem... Read more

3 more replies
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So i'm not getting bsod but hopefully i posted in right section of the forums. I cant boot into windows after i expanded reserved system k partition. Afte windows loading logo black screen appears with mouse cursor. I already googled problem thousand times and these are things i tryed:
Startup repair - didnt help
CTRL ALT DEL, shift pressing or any other combination of keys while on black screen didnt show any results
Restoring system to earlier point in time- for some reason all my restore points got deleted
Running computer repair with windows 7 installation disk - didnt help
Command prompt - sfc / scannow , diskchk etc also didnt help
Tryed few more options in command prompt i found while googling, none helped

Any suggestions other than clean install ?

Answer:W7 booting to black screen with mouse cursor after expanding partition

Try booting in safe mode. To do this press f8 at bios splash screen and then select safe mode

2 more replies