Computer Support Forum

Satellite L855-149 = Battery replacement from 10.8V to 11.1V

Question: Satellite L855-149 = Battery replacement from 10.8V to 11.1V

Hello everyone.

My battery (a 10.8V / 4200mAh) died quite a while ago and doesn't hold any charge.

Seeing as the L855-149 is a discontinued product it took a while to find a replacement battery (that the store I bought the laptop from would pay for).

The replacement is an 11.1V / 5700mAh battery.
Both are Li-ion.

Can I put the new battery in my laptop?
Or will it not get enough charging power and not be very good?



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Preferred Solution: Satellite L855-149 = Battery replacement from 10.8V to 11.1V

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Answer: Satellite L855-149 = Battery replacement from 10.8V to 11.1V


I found out that different batteries are compatible.
This series supports PA5024U-1BRS as well as the PABAS260
The Voltage may vary between the 10,8V and 11,1V

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Hi, i have toshiba satellite laptop. I want to replace my fan, since its making wierd noise when it speeds up, but i cant find suitable replacement anywhere. Model nr. Of my fan is KSB06105HB, i found one from aliexpress thats almost the same KSB06105HB-A, but they said its not suitable. Can someone help me find the right one? Heres a pic of my fan:

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I bought Toshiba Satellite L855 - 14 H four or three years ago, It was working all fine but few months ago my video chip stopped working.
Local services offered to heat up video chip , but I don't want that, I need long term sollution.
So I need to replace motherboard, but the problem is that I can't find any thrust worthy place to buy it. I have searched on ebay and other online shops but they seem fishy. Those video chips might be "heated" already. Is it possible to by motherboard directly from Toshiba? I don't need anything else, my CPU, RAM, HDD, fan , everything else is working, except the video chip.
I would be thankful if any of you could recommend me where should I look for motherboard replacement :)

For more information I bought the laptop in Latvia, Product key is : PSKAEE-00UooTG3 ,
Code on motherboard is : DK10FG - 6050A2509901 - MB - A02

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I have Satellite L855-188. I have a question. My note is at home, almost every time. So How should i charge it? Can i use it, when always connected to electricity? Or i must sometimes disconnect it?

Answer:Satellite L855 - question about battery charging

Generally speaking you can do whatever you want. For instance my notebook is permanently connected to AC adapter and I use it every day. What you can do is to use it from time to time with battery power supply. Just make the battery empty and connect it to AC power supply again. Do it once a week.

> Can i use it, when always connected to electricity?
> Or i must sometimes disconnect it?
Generally speaking you must not do it but you can do it from time to time.

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I am trying to find a replacement battery for my Satellite S50 B 12Q lap top. The existing battery has the model number PA5195U-1BRS. I have tried in several places without success. Does anyone know please if the replacement has to have the exact same model number, or if another battery would also fit. Thank you.

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Satellite Pro L40-17B
Artikelnummer : PSL4BE-00P00UDU

Looking for the cheapest way to replace the battery of my laptop. Can buy a new one for about 50 euros, but unfortunately no possibility for me at the moment :(.

Some advice?


Answer:Battery replacement on Satellite Pro L40-17B

Hi Sonaya

I can understand you but cheapest battery is unfortunately not the best solution. What you need is original and compatible battery for your notebook.

If possible wait a bit, save some money and buy the right one.
When you remove original battery you will find exact part number. Use it to order new one.

Anyway, cheapest batteries you can find on ebay I think. Check it out and compare the prices.

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Hi there,

I'm looking for a replacement battery for my Satellite L10, bought in Sept. '05. The battery no. is PA3420U-1BRS, 14.4V, 4300mAh Li-ion and I can't find an exact replacement listed on this site under Accessories.

Has this battery been replaced by another with a similar part number?

Any help/advice would be much appreciated.


Answer:Replacement of battery for Satellite L10-114


Just google for this battery number, and I'm sure you'll find some dealers in your area. You can also search for PABAS059, PA3420U-1BRS, PA3420U-1BAS, PA3420U-1BAC, and PA3450U-1BRS, these are the same types.

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Can anyone advise where the best/cheapest place is to get a replacement battery for my satellite pro A60, Ive. Ive left it permanently plugged in which has apparentrly caused the batteries to be knackered. If I turn the machine on at fully charged and do nothing, the battery expires in 15 minutes. Battery replacement is quoted as 99 plus vat from toshiba - is there somewhere cheaper, or better size.?

Any suggestions appreciated.


Answer:Battery replacement for Satellite Pro A60

I don?t know where the cheapest place for battery buying is but in my opinion the online offers are the cheapest.
You could check the Toshiba options and accessories site: SHOP

There you can select your notebook model and you will find the compatible battery.
You didn?t write about you exactly model but I think the battery pack (Li-Ion, 12 Cell, 6450mAh) with the part number PA3382U-1BRS should be compatible . But check it before buying!

Anyway, you could goggle for this number and I?m sure you will find many online offers.

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I've got a M70-155 laptop, and its battery worn out at last - controller is dead.

My country is pretty specific regarding nice stores, so only option for me to get a new battery is to buy it in an online store, especially.

Currently I have an PA3465U-1BRS, 4000mah.
And newegg does not offer any battery directly compatible with M70. It does not really suspect that m70 exists - it was sold in EU only.
But it has PA3465U-1BRS and states it is compatible with e.g. M55-S141.
Also there's extended capacity PA3478U-1BRS, which is also compatible with M55-S141.

If those batteries both fit into similar laptop I think they are compatible with my machine, too and I can get bigger one. Am I right?

Answer:Satellite M70-151 battery replacement


Generally speaking Satellite M50 and M55 are the same models and batteries are the same so both notebooks use the same battery models.

Before you order something here the list of all compatible batteries for your Satellite M70:

PA3465U-1BAS (6cell),
PA3465U-1BRS (6cell),
PA3457U-1BAS (8cell),
PA3457U-1BRS (8cell).

So if you want to have battery with highest capacity order the last one.


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hi, anyone knows where the bios battery is located in satellite A50 series? mine need to replace soon.

Answer:Satellite A50 cmos battery replacement

Hi Chang

The CMOS battery replacement on the notebooks is not so easy like on desktops. If you want to do it alone you must disassemble the notebook and you should not do it if you have no experience with it. Before you do it alone please contact your local dealer or service and ask how much the replacement costs.

Believe me a small mistake can be responsible that the unit don?t starts any more and then you can have a real problem. If you want to do it alone and on your own risk post again.

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I have 2 Satellite C850, Part no PSKCCA-00N010.

Batteries are starting to run low, battery part number is PA5024U-1BRS 10.8 V 48 Wh 4200 mAh.

I find that there is a 11.1 V 67 Wh 6000 mAh battery available. Is this compatible?

It is just the different voltage that concerns me, I understand higher mAh is a longer life.

Answer:Battery replacement for Satellite C850

Hi, I doubt the 6000mAh one you found would be the correct size and act as a proper replacement. Is it a genuine Toshiba battery? I found that part number here:

so maybe your country could have a supplier of the correct one. In any event, the fact that the "other one" you found is an 11.1 volt one, could lead to instabilities and charging issues (even if it fitted, the charging indicator might never reach 100%, as its sensors are set to expect 10.8 volts - or whatver the correct spec is for that model).

By the way, just wondering what you mean by batteries are starting to run low? Are they failing to hold charge, or are you getting less than 3 hours use? Another forum sugested 3 hours is the most you would get with this model. It might be worth checking in case you have a rogue process running 100% of the time (Like an ITUNES device checker - that is a typical one) that could keep your CPU and fan over-active, to reduce your battery charge? Use task manager to check that if you hear your fan running a lot.


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Can someone tell me which replacement battery I should be buying? All it says for the P300-156 is that its a lithium-ion battery but there are so many of them to choose from.
Need one to be at least same standard as the original.

Answer:Satellite P300-156 and battery replacement

Remove old battery and check part number. Use this part number and order the same again. So you will have identical and compatible battery pack for your notebook.

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I am happy enough to replace the CMOS / RTC battery on Satellite P100-423 as the unit is out of warranty and the battery requires replacement.
The -423 is a Costco build and not much found after the obligatory Google, manual and forum searches.

Can anyone recommend a satisfactory type for this, no clues on the old one.


Answer:Satellite P100-423 - RTC battery replacement


Are you sure that the RTC battery is replaceable?
I ask this because as far as I know it?s not possible on all models and if it would be replaceable you can find the specifications on battery itself if you disassemble the notebook.

Normally this battery can be charged if you leave the AC/DC adapter connected for 24hours. Have you already tried it?

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I want to buy a new battery for my toshiba laptop L300 series.

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I need to replace the battery on my Satellite pro A120 and cannot work out from the PC, the user manual or this website what battery types are compatible with this PC.

Can anyone help?

Answer:Replacement Battery for Satellite pro A120


On the Toshiba European page in the Options & Accessories area you could find the list of compatible options (batteries, etc..) with the Satellite Pro A120.
Check it!

Furthermore you could order a compatible battery from the Toshiba ASP in your country!
They could provide a supported battery!

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I've been looking for any site that has replacement batteries for my particular model of notebook and all I can find are AC adapters. Can someone please tell me where I can get my particular laptop battery? Or even if Toshiba still sell them? Any and all help would be greatly appreciated.

Answer:Tacra A8 Satellite Pro 120 Battery Replacement.

Usually every notebook part has a part number. If you put this part number in Google you will find many online stores where you can order replacement parts.

Battery part number for Tecra A8/Satellite Pro 120 is PA3285U. Put in Google ?PA3285U Tecra A8? and I hope you will find what you need.


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How can I find out what battery my brand new laptop takes? The one that comes with it has barely 2 hours on it.

I would like to see if I can get hold of a longer lasting one.

Answer:Battery replacement on Satellite L450D

As far as I know for Satellite L series there are not offered several different batteries.
According the notebook specification you can use batteries with PA3534U-1BRS and PA3534U-1BAS part number but I believe both of them are 6 cell batteries.

Check it out.

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I am looking for a battery replacement for this laptop.
Could you please tell me if batteries from:

Satellite U400-108, Satellite U400-10I, Satellite U400-10J,
Satellite U400-10L, Satellite U400-10M, Satellite U400-10N,
Satellite U400-10O, Satellite U400-10T, Satellite U400-112,
Satellite U400-11L, Satellite U400-11Q, Satellite U400-11T,
Satellite U400-12R, Satellite U400-13T, Satellite U400-14B,
Satellite U400-14M, Satellite U400-14P, Satellite U400-15E,
Satellite U400-17H, Satellite U400-C01, Satellite U400-ST3301,
Satellite U400-ST3302, Satellite U400-ST5404, Satellite U400-ST6301

Would match this one?
I am looking for a 7800mah or 6600mah battery


Answer:Satellite Pro U400-14C - I am looking for a battery replacement


You could use the Battery Pack Li-Ion, 9 Cell, 6000mAh part number: PA3537U-1BRS

I found this on the Toshiba European Options & Accessories page.

If you would google for this part number you should find some online offers.


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I think the RTC battery in my old Satellite 300CDS laptop is dead and I want to replace it, because the system date is lost if I don't use the computer for some time. The battery in itself seems relatively easy to find on web-shops (standard Varta part).

I have, however, not found a manual with enough detail on how to "disassemble" the computer without any risk to damage it.

Would you have any such guide or manual?


Answer:Satellite 300CDS - RTC battery replacement

After more intensive web search, I found the following:

This service manual is for 300/310/320/330 Series. The images are in poor quality, but this should help anyway.


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Hello to all,

Is there any battery replacement (compatible maybe?) with higher capacity (>2100mAh) for the satellite nb10t-a-103 laptop? the original battery works only for 2 hours.


Answer:Battery replacement for Satellite NB10T-A-103

Unfortunately I found only one compatible battery for your notebook model and it is battery with part number PA5170U-1BRS.

To be honest 2 hours on battery power supply is not so bad. If you want to use it a bit longer change power profile and advanced power settings.

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It's listed as PA3534U-1BRS 10.80V 4400mAh but there's so many places to get them from. What's the cost of a genuine one and who would you buy it from? Same question for a good compatible?

Answer:Satellite L300-29T replacement battery UK?

I think Toshiba sell batteries on the Toshiba UK website. Otherwise an Authorized Service Provider should be able to supply one to you.

Its not a good idea to get an aftermarket (non genuine) battery for safety reasons.

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The original battery of my Satellite M70-164 (PMS71E-00Z01TPT) just got worn out - only lasts a couple of minutes without power supply.
I found the original battery is PA3465U-1BRS, but was hoping that other battery models with larger capacity be available, but can't confirm this situation...
Can anyone tell me what battery models are compatible this laptop?


Best regards,
Jorge Antunes

Answer:Battery replacement for Satellite M70-164 (PMS71E)

Compatible battery packs for your notebook model are:
PA3465U-1BAS (6cell),
PA3465U-1BRS (6cell),
PA3457U-1BAS (8cell),
PA3457U-1BRS (8cell)

Order 8 cell battery.

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Please could you advise me where I could purchase a replacement Li-ion battery pack (model no. PA2450U-1BRS) as the current battery now runs flat within about 10 minutes. Many thanks

Answer:Re: Replacement Li-ion battery pack for Satellite L20-268

If you need an replacement batterypack then you can either check on the toshiba website or just type on the model number (PA2450U-1BRS).

Believe me, you will find as many onlineshops as you can count which have this battery pack for sale.


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I would like to know how I can replace my PC (Satellite Z830-10T) in Japan.

Two years ago I bought the PC in UK and now I'm living in Japan.
The battery of the PC is now running out and not recharged any more, so I think I need to replace the battery.
Then, I asked to Toshiba support in Japan to replace the battery but they declined my offer, because they deal with only products sold in Japan.

Could anyone tell me how I can replace the battery of my PC in Japan?
Do I send the Customer Center in UK? If so, what is the address? How does it cost?
Or, it might be necessary to think to replace the battery by myself. In that case, could anyone tell me what the battery product number is?

Thank you in advance.


Answer:Satellite Z830-10T - Battery Replacement

It is not easy to give you a good advice what you can do. Problem is that your notebook must be disassembled and this should be done by authorized personal only.

Maybe you can order battery from UK and ask ASP in Japan to exchange it. It should not be problematic. I can just imagine that they have problem to order original parts.

Try to order it in UK or maybe you have someone who can do this for you and send it to you.

Check also similar thread -

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I bought my laptop about three years ago in Germany. The battery has died (laptop switches immediately off if it is not plugged) and I am looking to replace the battery. I am based in Morocco for professional reasons and unfortunately there is no real Toshiba service here. I have searched online for replacement batteries but can't find any Satellite batteries. Someone wrote on a forum that all Portege Z930 batteries were compatible with Satellite Z930 but the computer expert i am working with thinks i should contact Toshiba first. I have looked for a telephone number but couldn't find any and that virtual Yoko couldn't really get my question either.

Does anyone know if a Porteg? Z930 battery would fit in my Satellite?

Ordering the battery from a Moroccan supplier would be very expensive as the VAT on computer appliances is really high. I am looking to order it in Germany and having a friend bring it to me at the end of the month.

Thank you so much for your help!! i am really trying to live sustainably and wouldn't want to have to buy a new computer since this one has been working just fine!!

Answer:Replacement Battery for Satellite Z930 12 Z

The Portege Z930 will work fine in a Satellite Z930. Same battery

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Hi all.
where is and how do you replace the cmos battery on a A60?
Know its on the mother board, but where?
How far do i have to go to replace it?

Answer:Re: cmos/rct battery replacement on Satellite A60-672

The battery is most likely on the mainboard, which means you need to remove the Top Cover and possibly the Base. It can be a big job, so you may want to consider bringing the notebook to a Toshiba Repair center for dismantling.

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Please would you recommend a battery that lasts longer than three hours for my satellite L650.

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Hi Can anyone recommend a reputable supplier in the UK of replacement batteries for Satellite Pro P100 its a PA3480U-1BRS 6000mAh.?

I've tried people like but they are always out of stock.

As usual there are loads of weird sites found on Google but I've never heard of them and they mostly offer Non-Toshiba clones which I have no idea whether they are any good or even compatible.

Ideally I'm trying to find a genuine Toshiba battery if I can

Do Toshiba themselves supply direct?
Thanks to anyone who can help


Answer:Battery replacement on Satellite Pro P100

As far as I know you cannot order battery by Toshiba directly but every authorized service provider in UK can obtain original battery for you.
I recommend you to check Toshiba support page under > Support & Downloads > Find an ASP

There you can find list of all ASPs in UK. Contact some of them and pick up info about battery replacement, costs and shipping time.

Bye and good luck!

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Hi all

My Satellite L650-116 battery is out of order.
I need to replace it by a new one.
Anyone know if i can replace it with a 8800mAh instead of the original one that is 4400mAh (same voltage)?
All L650 series uses same battery type? or every model has different one?

Thank you for kind replys

Answer:Battery replacement for Satellite L650-116

For this notebook model you can use 6cell battery only.
I cannot imagine that you cannot order original battery. Use part number from the battery and check if you can find some online store where you can order it. You can also contact nearest Toshiba service provider and ask for help. They can order it for you.

By the way: you can check if you can order follow batteries

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I have found my battery model no.PA3399U-2BAS (A100-TA7) in the list of "to be exchanged" batteries.
I've just got my laptop this Boxing-day from Bestbuy.

Wouldn't Bestbuy have exchanged the batteries already?
Why my laptop still has this battery model?


Answer:Does the Battery on my Satellite A100-TA7 need replacement?

Hello Abu

You must know that local dealer is not obligated to make anything and this exchange program runs directly by Toshiba. Because of that please visit Toshiba official page in your country. I am sure you will find exact explanation how it works.

The whole process is very simply and in short time you will get a new battery delivered.

Why your model has this battery I can not tell you but I presume this notebook is for a longer period in the store and was probably delivered before this exchange process started.

I can just tell you ones: don?t worry and participate on this exchange program and you will get your new battery.

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My Battery is dying. I have looked for the model number on the battery I have and it is PA5024U-1BRS. The only replacement battery I can find on Toshiba website is PA5025U-1BRS.

My question is can I use the later as a replacement battery.


Answer:Battery replacement - Satellite L850D


In your machine you can use two batteries:
PA5024U-1BRS and

Check if you can find one of them in your country. For more info you can contact nearest Toshiba service provider in your country.

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I own a Satellite 1100-z6.
My pa3210u-1brs battery has died and needs replacing.
It's NiMh, 4500mAh and 9.6V.
Is the pa3209u-1brs compatible? It's lithium ion, 4400mAh and 14.8V.
I can get it for a much lower price.
Will my existing charger still be suitable?
Any advice would be much appreciated.


Answer:Satellite 1100-Z6: Battery replacement question


The fact is that Toshiba recommend using the original and supported battery.
This is a PA 3210U Ni-MH 9.6 V 4,500 mAh
Another or different batteries can damage the notebook. In this case you should use the recommended one.

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Please advise on whereabouts in London UK or online I can buy a genuine battery for my Toshiba Laptop Satellite L650-19W . Thank you in advance folks .

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I have a Toshiba Satellite L875D-S7332. I need a replacement battery but I don not want to buy a brand new one from Toshiba that costs $116. I've seen various replacements that advertise the same stuff for cheaper. One that claims is this: but the voltage on that one is different from my laptop battery (10.8v). They claim it will work. Any opinions on the matter? Cheaper and functionally sound is what I'm looking for.

Answer:Solved: Toshiba Satellite replacement battery

Toshiba Satellite L875D-S7332 (PSKFQU-008003)

Its detailed specifications indicate it came with a battery with these specs:
6-Cell, 67Wh, Lithium-Ion, Part #PA5025U-1BRS

According to the "Specifications" information for the battery you selected, that part number is listed, so it should be okay.

It's rated at 11.1 volts instead of 10.8 volts, but that should be okay.


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Cannot find a replacement battery for Toshiba Laptop Satellite Pro L450D-12X Part Number : PSLY6E-00C004MP anywhere.

Most of the battery available on the internet like on eBay comes with the parts number PA3534U-1BRS, have tried but didn't work for my laptop. Any links or information from where I could buy the replacement battery for Part Number : PSLY6E-00C004MP would be appreciated.


Answer:Cannot find a replacement battery for my Satellite Pro L450D-12X

According notebook specification you can use PA3534U-1BRS and PA3534U-1BAS batteries with your notebook.
Where to find them? I don?t know where do you live but try to use battery part number as search term in Google for your country to find some online store where you can order it.
At least you can order it directly from Toshiba service provider in your country.

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My original battery is dead after four years. I figured I'm ok with the machine in general and decided to buy a new battery... I have found the following options on a local Russian online-shop, they say these models will fit my laptop (A100 psaan series):

PA3465U 4400mAh
PA3478U 6600mAh
PA3400U 8800mAh

My old battery is PA3399U-2BRS 4000 mAh

1. Will they really suit me?

2. Is it worth to buy a battery of larger capacity? (weight and dimensions are not critical, after all, the laptop is not so small; reliability and long service life is important)

3. Maybe, it's better to buy a "standard" size battery to ensure designed charge-discharge conditions or something? Will they be charged without problems like undercharging/overheating?

4. Not sure how "genuine" these components are... Maybe, someone could recommend a reliable supplier?

Thank you!

Answer:Satellite A100 - battery replacement issue


I don;t have an answer - sorry to disappoint you - but I have the same query!

Will you please send me any helpful replies you get? Thanks! Please send to: ash.elists at

Thank you

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I have received a message from Toshiba that it may be necessary to replace the battery in my Satellite laptop because of fire risk.
I have attempted to use the online utility to determine if I am at risk, but I am informed that the information I have supplied is invalid.

How can I determine if I am at risk ?

My pc details are:
Battery: EY2500451BYF KC 2014.11 (taken from the bar-code label)

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I have just bought a U200 laptop from second hand.
Now i have found that battery in my laptop is subject of sony/toshiba battery replacement program.

But the program started in 2006, so now im wondering if it is stil running? I have found that toshiba battery replacement stopped in 2007, but this is another program.


Answer:Satellite Pro U200 - Battery replacement question


In my opinion the best thing you can do is to contact nearest authorized service provider. I am pretty sure they can help you with this.

If you need help to find phone number let me know.

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Windows 10 latest update installiert.
Ultrabook Toshiba Satellite Z930-130 (4-5 years old)
new OEM battery replaced the old one.
but it is not charging.

reinstalled old battery: not charging.

followed the recommendation in internet:
take out the
battery de-install the battery driver
built in battery

both with old and new battery.

both are not charging anymore. (old battery had before at least a runtime of 30-60 min)
now nothing......

I have seen that in the same time new updates have been installed. (14 Jan and later)

any idea what I can do? de-install the updates?

thanks in advance for your help

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I bought a replacement battery for my laptop as I got an error message saying I should consider replacing my battery.

I bought a compatible battery, but it is not detected by my system.

The battery indicator was solid when I first plugged in the power adaptor, as it was when charging my old battery - however it now flashes on and off.

I cannot boot from the battery alone.

Old battery: PA3536U-1BRS, 4000mAh

New: PA3536U-1BRS, 7800mAh

Running windows 7.

Any help would be greatly appreciated!


Message was edited by: tomangegi - got model number a bit mixed up

Answer:Re: Satellite P300-150 - Replacement battery not detected

Is this new battery compatible battery and listed as replacement for your Satellite P300?

Somehow I think it is not compatible and original Toshiba battery. Am I wrong about that?

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I'm after a replacement RTC battery for my A200-244

I've got my machine open and located the battery but it has no model number on it.

I have read post saying that the battery is part of the board and the whole board will need replacing but if i had a model number for the battery i could quite easily desolder old and replace with new

Any help would be great!

Answer:Re: Replacement CMOS / RTC Battery for Satellite A200-244


What?s wrong with the RTC battery? Is it empty?
The RTC battery can be charged by the adapter or main battery, while the computer is powered on. You have to charge the battery 24hours long.

Furthermore it seems that the A200 series uses the 3.0V (14mAH ? 17maH) RTC battery?
I found some which support these values.

RTC battery (Maxell ML1220T10)
RTC battery (Maxell ML1220HT10)
RTC battery (Sanyo ML1220T28)
RTC battery (Panasonic ML1220/B)

But to be honest you could damage the whole motherboard while trying to remove such battery?as mentioned in other threads?its soldered so I could be really tricky?

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Hi all,

I have 2 Toshiba laptops, a C650D & L750/04k. Both laptops have exactly the same battery (PA3817U-1BRS. The L750 battery failed to hold charge so I changed the C650 battery into the L750 & worked fine.
Obtained a replacement battery (PA3634U-1BAS) & charged in the C650- worked great !

But will not work in the L750!
Won't charge & PC will not turn on (indicator light is flashing amber-low battery condition).
Seems the replacement battery is not recognized. Is this a compatibility problem?
If so, what is the correct battery for L750/04K?

Any suggestions appreciated

Regards, Mooky

Answer:Satellite L750/04K Replacement battery not recognised


I found info on European page for L750 about compatible batteries and follow batteries are compatible with this notebook model:


I presume the same batteries can be used on your Australian model.

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I have been given a 3 year old Satellite P100 System. Model # PSPA3A-01R00P.
There is a problem with the clock in that it fails to maintain the correct time/date.

I have contacted my local Toshiba Service Agent enquiring about a replacement rtc battery and was advised that the cost would be $460.00 as it is necessary to replace a complete circuit board where the battery is soldered in place.

I am assuming that this is the fault although the notebook gives not indication that the battery is faulty.
I simply cannot afford to spend this sort of money in an attempt to fix the problem.

Any suggestions to remedy the situation.

Answer:Satellite P100 PSPA3A: RTC battery replacement

Hi Tim

The replacement of the mobo is always a costly affair and in my opinion you should consider different possibilities.
I think a second hand mobo could be an option for you.
I mean you could google or search on eBay for some second hand P100 notebooks with a functioning motherboard.
I think it would be much cheaper as the new one.

But listen buddy? maybe a RTC battery replacement is not necessary. Maybe the CMOS battery is empty and could be recharged.

As far as I know you can recharge the RTC battery running the notebook for about 18-20 hours.
Connect the notebooks battery and the AC adaptor to the machine a leave it connected for a longer period.

I wonder if it will help? regards

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My battery is currently saying 'consider replacing your battery' as it doesnt hold a charge completely. Had the laptop just over 2 years so I guess a replacement battery is needed.

Problem is I cant seem to find one compatible, or I am doing something wrong?
The first one i bought, the website clearly indicated it was for my laptop model, however when I connected it up the orange battery light would flash and the laptop wouldnt switch on. I charged it overnight, and same thing.

The second one I bought, again website clearly indicated it was for my laptop model, and again did the same as above.
Is there something I should be doing that I haven't done or have I just been unlucky with the batteries I have bought?
Laptop batteries aren't easy to return 'cos of Royal Mail restrictions so any help would be appreciated.

Answer:Satellite L775-13D - battery replacement issue

> Problem is I cant seem to find one compatible, or I am doing something wrong?
Why not? When you remove eh battery there you will find part number. All you must do is to order new one following this part number. And of course I recommend you to buy original Toshiba battery and not some cheap no name product.

By the way: follow batteries are listed as compatible

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I have a Toshiba Satellite L300D which has a CMOS battery that fails and shuts down the computer at regular intervals. I have no particular expertise on computer hardware. What is the best option for getting the CMOS battery replaced? I do not want to pay 200 or whatever it is to PC World. Mike White

Answer:Toshib Satellite CMOS battery replacement

If this is a Laptop, the battery may be under the memory in bottom of laptop under a plate with screws in it. If its a Desktop its easy just remove all power from the computer, not just switch off, remove power plug also. take side off PC so you can see the battery on the motherboard round about as big as a 1 pence and silver, make a note of witch way round it goes, after fitting new Battery restart PC go direct to BIOS Set Time and set to Defaults, then save and exit BIOS

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I have a 3-4 year old Toshiba Satellite Pro A120 (model PSAC1A-073004) that badly needs a new battery as the current one has less than 10 minutes of battery charge available.

The current battery in the laptop is part# PA3285U-3BAS a Toshiba 6 cell Li-ion Primary battery.

However, after contacting several local Australian retailers, they are telling me that Toshiba has discontinued this particular part number.

Are you able to advise me whether this is indeed the case?

If so, could you suggest the part number(s) of a suitable replacement for the primary battery?


Answer:Satellite Pro A120 (PSAC1A-073004) replacement battery


I don't know the situation in Australia but I cannot imagine that Toshiba has discontinued production of this battery.
Put this part number in Google and you will find so many online shops worldwide where you can order this battery.

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My friends laptop - an S300-120 - has been having some problems.

I've replaced a few parts on it before, notably a cracked screen with no problems.

However, it started to refuse to boot saying 'CMOS Battery Failure, Press F1 to enter setup'. Of course you would do this, set the date and time, save & restart only to get the same message. We replaced the CMOS battery with one with the same serial number and now the laptop will not start.

It does one of two things.

It either a) appears to turn on, spins up the disk & CD drive, cooling fan goes to 100%, then flashes the POWER ON led once green then twice orange, at 1/2 second intervals, with no response from LCD or keyboard.

Or b) turns on, spins up disk, does not spin up cooling fan, POWER ON light stays steady, no response from LCD or Keyboard.

I've re-assembled the laptop several times & cannot find any missing connections or obvious signs of damage.

The only thing I can think of is somehow the mainboard got damaged - finding replacements is tricky.

Any ideas?

Answer:Satellite Pro S300-120 won't start after CMOS battery replacement


>It either a) appears to turn on, spins up the disk & CD drive, cooling fan goes to 100%, then flashes the

POWER ON led once green then twice orange, at 1/2 second intervals, with no response from LCD or keyboard.
Usually if the power voltage in abnormal of the power supply malfunctions the DC IN LED will flashes orange.

So in my opinion it looks like a problem with the motherboard :(
Possibly you will need to replace the mobo ;(

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Hi there, I recently purchased a replacement battery for my Satellite L850-1D5 as the stock battery was fried. The stock battery could not hold full charge for any longer than 10 minutes.

The replacement battery fits perfectly into the battery slot, however the laptop does not turn on when the new battery is in. It doesn't even turn on if I plug in the charger AFTER I insert the new battery.

Basically this new battery does not register at all with the laptop, it does not charge or anything at all... Is it possible that it is just a dud battery?

Any advice or help is massively appreciated!

Thank you

Answer:Satellite L850-1D5 replacement battery - not charging and not detected!

> It doesn't even turn on if I plug in the charger AFTER I insert the new battery.

In my opinion the new battery isn?t fully compatible.
Probably its an ?cheap? china product and not genuine battery released for the L850 series.

I have no other recommendation for you as to purchase new, genuine and fully compatible battery.

The Toshiba 6 cell battery PA5024U-1BRS (and PABAS260) should be compatible.

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my laptop is toshiba satellite C855D-S5232 bought in september 2012. was working fine till last week . suddenly while the laptop was working the power lamp started blinking yellow and then battery was 98% plugged in and not charging message was there on the icon mouse hover.
the laptop was not starting with the battery and soon power connected the yellow light blinking starts and laptop boots with blinking yellow light.
i got a new battery ad replaced . it worked fine for 5 hours charged full 100 % fater i switched off for the night when restarting the yellow light started blinking and the battery showing 98% not charging. i got a replacement battery and the same thing happened after 2 days working.
what now i wonder is laptop is going bad . it works correctly wthout a battery and says no battery detected
is it worthwile trying another battery or the laptop needs any repair ?

Answer:Satellite C855D-S5232 - battery replacement problem

can someone tell me if I try another battery it will die / killed by laptop too?
I have ordered another battery again but now wonder if I should put it in or not .
some advice needed

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Question: Satellite L855 OSD

On the Satellite L855-12G is there a setting or software (utility) that will show the OSD when using the FN/Media keys?


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I have been experiencing serious overheating with my laptop Satellite L855-10X since last week.
Indeed, when I am playing games in normal or full performance mode, the computer crashes after 10-15 minutes. I don't know if it can be du to the temperature.

Motherboard and CPU present a temperature around 60? C while running idle, reaching 80-85?C while using the PC normally (browser/outlook/word).

Just some days before I faced this problem, the computer was running very slow and saw some warnings/errors in windows which I solved by searching on internet.

I also noticed that I can't run normally in safe mode because when I press F8 on startup the computer blocks and starts an awful alarm.

I now really need your help to solve this disturbing problem.


Answer:Satellite L855-10X crashes

What do you mean with ?crashes?? Does notebook simply switch off or freeze? What happen exactly?

Have you installed or updated something?
You know it is not easy to say why all this happen. I just hope you are using your notebook placed on the desk and not on the bed or placed on your knees. Cooling fan must have enough free space for air circulation.

Has your notebook valid warranty?

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Is there a PDF version of the Quickstart document ?

Thanks in advance.

Answer:Satellite L855 - Quickstart Doc As PDF

As far as I know as PDF you can have ?User?s manuals? document only.

Why do you need it?
Is there some problem with your notebook?
I mean everything is explained in user?s manuals document too.

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I have a Satellite L855-11k (PSKACE). The problem that I have with the laptop is the continued lag.

Explain examples:

Playing a game that does not ask many specifications, CS (counter strike 1.6) I can not play, because I'm playing +70 fps and suddenly when turning the camera or move through an area, the fps drops to 0, and blow less than 1s going back up to 70fps. No internet problem, the same thing happens offline.

Another example are the videos, like youtube for example, a 480p video to my laptop I would have to move smoothly, but devez then the image freezes (the audio keeps playing) and I can not see anything. After 1 to 2 seconds veulve itself. But this is very annoying. (Same thing happens to 320p, 720p or 1080p). With vlc nothing happens this, but as I see the video I can not do anything more.

Also I've noticed that with any program when you save a document, picture ..... , It costs more than laptops with less power.

Additional Information: I have windows 8 x64 (with windows 7x64 was the same), and I added a 4GB module more, so I have 8GB (1600MHz) ram. All the download drivers from the toshiba website []. I've also noticed that when I copy something to the hard drive THROUGH USB 3.0 port for a short period time 4-7s going at high speed 40MB / s, but then drops to 1-3Mb / s.

And finally in the windows device manager, I see the Blast graphic processor (intel grafics 3000HD)... Read more

Answer:Freeze on Satellite L855-11K


The notebook supports the AMD Radeon? HD 7670M.
Therefore the hardware specifications are good enough to play games smoothly or to watch full HD videos.

In your case I recommend checking the BIOS version. Maybe there is an newer BIOS version which needs an update? furthermore try to update the ATI graphic card driver?

Additionally I recommend checking the HDD for possible malfunction.
The freeware tool called HDD drive fitness test could be helpful? This software allows you to test the HDD?

Otherwise i have no other explanation for the mentioned issue... it could and hardware or software related issue.

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Dear Toshiba Community....

I purchased a Toshiba laptop like a half year ago for my study Mediadevelopment. I got the Toshiba Satellite edition L855.

When i received my order i was very happy with it and i knew that i would succeed programming on this nice device.

After 3 weeks of using it , i allready had a scratch just next to the camera. And i must admit that i really handled the laptop with care. I ordered a sleeve case and got it with me in a laptop bag. Even when the lid is closed there are small scratches around my laptop and this started me to worry about what would happen next.

While watching a episode of game of thrones. I noticed a red dot ... just in the middle of the screen. And i don't wanna be cocky but i must say that it aint cool when you allready have a pixel failure in using a laptop like about 1 month.

I received a update for a Driver of my DVD player tray. And toshiba TEMPRO told me there was a BLUERAY player in my notebook... but that was not true.. Just another point that dissapointed me.

I ordered a upgrade for Windows 8... So i could develop apps for Windows 8. It is a very nice operating system BUT... i can't even use my brightness buttons anymore... The screen just fades to dark, and there aint no way to fix it but to reboot my computer, and that is very annoying when you are programming.

The fan of my AMD card also gets really hot while doing nothing. I know how to check if there are much processes running but with even simp... Read more

Answer:Different issues on Satellite L855

Hi Jay

Generally speaking notebooks are not so sensitive devices so I don?t know how all this can happen, I mean with scratches and clicking noise. It is logic that notebook cannot always be as new one.
I handle my notebooks with care too but they are not in perfect condition anymore.
Cooling fan: try to reduce cooling fan activity changing cooling method option.
Control panel > power options > change power plan settings > advanced power plan options > Toshiba power saver > cooling method ? change it to battery optimized
This should reduce cooling fan activity.

> So i ask to you guys, Do you people know what i can do?
It is not easy to give you proper answer to this question. What you can try is to contact Toshiba service and ask for some tip. They should have experience with all this and they are in permanent contact with Toshiba so they should have enough info about all this.

By the way: several people have reported about this Tempro message. You should not be disappointed about that. This is automatic procedure and such mistakes can happen.

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Is there any way to possibly put a 2nd harddrive in my Satellite L855-12G laptop?


Answer:Satellite L855-12G and 2nd harddrive


When you remove memory cover placed on bottom side of your notebook you will see that there is only one HDD slot available. There is no free place for second HDD.

If you need more capacity you can exchange original HDD with another one. Of course you can use external HDD or USB sticks.

Some people try to remove optical disc drive and put second HDD here using special HDD bay but problem is that many of them have reported that this second HDD was not recognized properly.

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Hi folks - any advice on this would be appreciated...

I bought a Satellite L855-14K about 2 weeks ago and I'm very disappointed to find that at times it is extremely slow. For example from entering my password at the welcome screen to seeing the Avast and ZoneAlarm icons appear in the system tray takes 5 min 45 secs.

Launching Chrome takes 1min 15 secs.

Launching Task Manager takes 40 secs.

I have done the following to see if I could find the problem...

Full system scan with Avast - no threat found.

Boot-time scan with Avast - no infected files.

Check C drive for errors - no errors found.

Optimise and defrag - completed.

Malwarebytes full scan - no malicious items.

Superantispyware complete scan - found 169 cookies, which I removed.

Looked at Toshiba PC Health Monitor and everything looked ok.

Ran the Toshiba Diagnostic Tool and everything passed.

I manually checked for Windows updates and found 5 optional updates were available, which I installed.

I have disabled a number of the items in the startup list - this is what's currently enabled...


I checked the Services tab of Task Manager and I have 78 running services.


Answer:New Satellite L855-14K is very slow

I spoke to Toshiba tech support who agreed that the machine was running slow and verified that the poor performance of my laptop wasn't due to any software I had loaded.

They then guided me through resetting the machine (after I had backed up all my important files), which meant I then had to reload all the applications I had loaded prior to the reset.

However, the reset appears to have worked as the performance is now what I expect.

My thanks to Henry and John at Toshiba tech support.

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I have a problem with my tOSHIBA Satellite L855-12V Laptop. I get an error saying that my hard drive needs to be replaced. What kind of HDD do you advise me to buy and from which sites? Should I buy one with more capacity or less? I'm novice in these things. I mention i'm currently in UK. Thanks!

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Hello, I was wondering if it is possible to upgrade CPU or Graphics card.

Answer:Satellite L855-13Q - is possible to upgrade CPU or GPU?


Generally speaking CPU and GPU upgrade is not possible and not supported.
More about that you can read on

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Hi there

I want to replace my ODD with HDD caddy, but my webshop offers 2 different types of them: 9 mm and 12.7 mm. Would anybody kindly provide me with the info, how much exactly is dimensions of my laptop`s ODD?

Answer:Satellite L855 - What is the ODD depth?

I assume the Satellite L855 and other series are equipped with an *12.7mm* DVD-SUPERMULTI (SATA ) drive

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Every now and again, when I load up a game the right half of the screen goes to the left, like the screen has rolled right.

I am fairly sure it's to do with the AMD Radeon 7670M drivers but I have tried every different version (where instructed) any help would be much appreciated thanks.

My Laptop is the Toshiba Sattelite L855-14R

Answer:Satellite L855 screen goes to the left

If you would use the [Toshiba Forum Advanced Search Option|!default.jspa] you would find this forum thread about the same theme:

ATI driver update solves the problem.

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Hey There Guys. Last Time I have some problem. One day I was going downstairs. There was a water and I was holding my laptop. But I slipped down and my laptop fell down from the stairs. I was really worried. So I hurry carried him up. Powered on and BAM. It didn't load Windows 8.1 but it Showed something like: "No Bootable Device Found. Please Restart". First I though It was HardDisk Problem.. So I brough HDD to my Uncle. He tested HDD on other Computer a He said that HDD is OK. So I tried to Remove and Insert HDD Back but Still any Change.. . I think my Uncle is Right... I even tried to Make Bootable UEFI Windows 8.1 Setup USB Disk. Setup Loaded Successfully. But It was Stucking at "Setup Is Starting" about 4 Hours. So I powered him Down.. Then I tried Setup Again. I googled some help with DISKPART. But there is even Problem that when i open Setup CMD (SHIFT+F10) and Type /diskpart it just shows something Like:
Microsoft DiskPart version 6.3.9600
Copyright (C) 1999-2013 Microsoft Corpation.
On Computer: MINWINPC
It doesn't show up DISKPART> over 3 Hours.. (It HAS to.)

So I don't know what to do. .

Please Guys Help me. I'm just 14 Year Old Boy.

My Laptop is Toshiba Satellite L855-14C

Answer:Problem with My Toshiba Satellite L855-14C

I think the HDD may have bad sectors, possibly in the boot sector area.

Connect the HDD to another PC, run this utility to check the SMART status and check the number of bad sectors/blocks.

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Sorry for my English.
on February 8, 2013 I bought my Toshiba L855 laptop with Windows 7 Home Premium preinstalled.
For about 10 days I get a pop-up that says Windows is not genuine.
Windows is activated.

I checked the license key with the software *"Produkey"* and is different from the license key that comes in Microsoft sticker.
How is it possible?

Answer:Pop-up in new Satellite L855 - Windows is not genuine

Can you please post exact notebook model name and model number?

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Does anyone know how to reinstall the windows 8 that came preinstalled on my laptop please?

Is there somewhere that I should contact to get a Windows install disc? I'm guessing/hoping that Toshiba can help?

Just to be clear - I have completely overwritten the windows 8 OS that my L855-149 came preinstalled with. I can't refresh/reinstall from within windows 8, because windows 8 is not on my hdd anymore. I'm wondering how/if I can reinstall the OEM version of Win8 again.

Please help. Thanks

Answer:Satellite L855-149 - I want to reinstall Windows OS

hie green giant

did you totaly formated your hd ? if yes cannot help you
but if just overwrited win directories , you maybe cant try ,mounting your thick harddisk on another computer as second hd ,and take look on it
you could make a installarion CD or DVD? or repare it ?

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Hey all

I'm using a Toshiba Satellite L855 laptop running Win 8,all was running fine until last night, after using it for about half hr I went to shutdown but instead it appeared to go into sleep as the two lights on the front were still on,one of which the power, was flashing after I closed the lid, which would suggest sleep mode.

Now here's the odd bit, no key or mouse use would bring it back to life, all I got was a blank screen with the cursor,so after trying all I could I had to remove the battery, I started the boot up and it worked but, on the Toshiba start up it said configuring your system,followed by the usual looking blue windows update screen,which said configuring windows features,after which it went into win8 with no problems!

that was about two days ago and since then everything seems to be working fine but I was wondering what could of caused this? any ideas anyone?

Answer:Weird problem on Satellite L855

>that was about two days ago and since then everything seems to be working fine but I was wondering what could of caused this? any ideas anyone?

The blinking cursor in the left upper corner is mostly an sign of HDD or memory problems.
In my case the blinking cursor appeared because of faulty HDD partition and because of that, the notebook could not boot up the Windows system.

But in your case it seems that system runs fine? therefore we can speculate only about the real reasons?

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I have a Sattellite L855-10P.
From time to time, the TEMPRO utility warns me that there is a new driver and gives me a link to download it.
However, when I launch the installer, it decompresses, telling me it will launch after wards, but then the window closes and nothing further happens.

If I go in the folder where the installer was decompressed and launch tinstall.exe, nothing happens. If I launch SMIPlayerSetup.exe, it tells me "Can not find our player in your system. Installation aborted.".

What's happening?

Answer:Can't install any drivers on Satellite L855-10P


Tempro is a tool which notify you about new uploaded drivers.
This isn?t a ?invitation? to update the driver. Its just an info that a new version is available.

Furthermore if download does not functions properly via Tempro, I recommend visit the Toshiba EU driver page and to download the driver from the page directly.

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I use an
Satellite L855-148 (PSKFWE-00J00WGR)

and get evey hour the following message:

Der Anzeigetreiber "amdkmdap" reagiert nicht mehr und wurde wiederhergestellt

-> Event ID 4101 — Display Driver "amdkmdap" didnt respond and Recovery startet

I?ve tried to update from toshiba site, from AMD and used the solutions via Windows. But there is no success and the failure goes on...

Now i hope to get some help and excuse my bad english skillz.


My OS: Windows7 home premium

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I bought Satellite L855-10T 15 days ago. After 2 days of use I saw a green pixel in the side of the screen.
I took back the laptop to the store and they change it for a new one. After 1 day of use another green pixel on the center of t screen. I took it back also and again they change it for a new one.

Now im on the 3rd laptop the same model . _Until now it works fine._

My questions is ...

1. What exactly is the green pixel? It can be fixed? Is the screen will have later on bigger problems? Is it considered flaud equipment?

2. Is there a possibility to exist a flaud line of production of this series?

Sorry for my language ,its not my native language.

Thanks in advance for your replies.

Answer:Green pixel on Satellite L855-10T


Here are useful Toshiba docents where you can find info about LCD technology and death pixels. Check it out.

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Just bought a Toshiba Satellite L855-10X .
I have not been able to find information about the web-camera that it has (megapixels etc)

Can someone help me on this please?

Thanks a lot!

Answer:Need some info about Web Camera on the Satellite L855-10X


Webcamera in your notebook is 1.0M (HD, 16:9) pixcel cam with integrated mic.
Maximum Frame Rate is 30fps.

That?s all I found about it.

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My toshiba satellite l855 14j is very slow. I contact official servis and told me that works fine, but I don't think so.
He is slower then my old computer, 6 years old dual core2, so I am very disaponting now. Now I think that this is the worst laptop ever. Intel i7 cpu and works so slowly ... :(

Do you have some advice for me?
Can it be fixed on some way?

Answer:Satellite L855-14J works very slow

Hi babica

On this forum you can find many threads with the same theme. It is nothing new and ?logic?. Why?
New notebooks are preinstalled with recovery image. Recovery image is a kind of ?software package?. The most settings like Windows update are set to ?automatic? so after first start notebook make huge download and updates installation. All this runs in the background and you will not even know this.
This background activity slows down notebooks reaction rapidly.

What you must do now is operating system optimization. With other words you must configure your machine to save resources for important activities. How to do this?

-remove all stuff you don't need from the system
-check start-up option and disable automatic start for all useless applications
-set Windows update option from automatic to ?Check for updates but let me.....?

Please do this and I think you will notice that your notebook runs better.

PLEASE NOTE: before you do anything create recovery media (DVD or USB) using preinstalled Toshiba recovery media creator tool.

If you have more questions feel free to ask.

Good luck.

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I want to change my HD to a SSD but want to know if the controller is SATA 2 or SATA 3.

Answer:Has Satellite L855-10U Sata 2 or 3 HDD controller?


The notebook support the Intel HM76 express chipset.
The chipset supports 2 SATA 6Gbit/s ports. (SATA-3)

However, recommend installing an hardware diagnostic tool like Everest Home Edit or SANDRA Soft to get details about your hardware parts.

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Since i updata my laptop to Windows 10 It is really getting very hot even when doing anything special...
Satellite L855-10X

R?f?rence : PSKACE-00S00CFR
I've noticed on a lot of different forum than this occurs after updating windows 10 and that it might come from the drivers.
Do you know if new drivers version are scheduled to avoid such problem?
Indeed it could really damaged the computer...
I'm quiet sure the problem will also be present on a lot of Toshiba computer families as other computer brand have also to deal with this problem.

Thanks in advance for your feedback.
Best regards,

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Does L855-10X have one empty slot to add SSD disk, without removing actual HDD?

Answer:Does Satellite L855-10X supports an bay for a second HDD drive


I think 2nd HDD or SSD drive is not supported.
You can use the HDD or you could try to replace the 1TB HDD with an compatible SSD drive. But the usage of HDD and SSD drive at the one and same time is not possible.

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unfortunately i need to recover factory default with the recovery Media (3 DVDs which i created with the "Toshiba Recovery Media Creator" Tool before starting the recovery process).

So i boot the Toshiba Recovery Wizard from the Recovery DVDs and choose "Recovery of factory default software", which starts with copying the files from the Disks.

But it will come to a point when it asks me for a further Disk (DVD 4), which i of cause don't have. And when i checked the 3 REcory Disks i noticed that one was not complety written and one was even empty.
(DVD1: 4,4 GB, DVD2: 709,1 MB, DVD3: empty)

i can't repeat "Toshiba Recovery Media Creator" because the Hard disk is already complety erased.

this is why i aks for recovery media.
is it possible to download an iso image?


Answer:Where can i get Recovery Media for Satellite L855-150

Hmm? that?s strange?
I?m wondering if you received a notification that Recovery Disks has been created properly? Did you?

In my case I received such message that Recovery disk are OK and the procedure could be finished properly.

>is it possible to download an iso image?
Unfortunately, this is not possible

You can order this here:

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after 3 years using pro u400 bought l855. find that new devive can`t boot from virtual odd (my zalman ve-200), and figure out that my new device bios locked! such inconvenience!

Answer:Satellite L855 - can`t boot from virtual ODD


BIOS is able to boot only from there devices:
ODD, USB FDD, Primary HDD, eSATA, USB Memory and Network(LAN)

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I have a toshiba Satellite L855-10P and my webcam was working fine until today when, during a skype video conference, it started showing black lines a bit like static and the quality decreased significantly. I used the webcam application to check if it wasn't an internet issue and the same problem occurred.

I restarted the computer and removed the protective plastic from the webcam and nothing changed. It's a brand new laptop, it's only 2 months old. Is there anything I can do to find out the nature of this problem or should I just go ahead and use the warranty?

**Edit: I changed the quality to 1280*700 and the image had great quality but when I changed it to anything lower than that quality the static came back.

Message was edited by: FranPicoto

Answer:Re: Toshiba Web Cam issue on Satellite L855-10P

Have you tried to reinstall Toshiba Webcam driver?
Latest version you can find on Toshiba support page -

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Hello every body,

Fistly sorry for my bad english,

I have Toshiba satellite L855-10w with a AMD radeon hd 7670m.

I'm wondering, why i can't use AMD Dynamic Switchable and also why i can't find Intel HD 4000 that must be integrated witch Intel I7 3610qm in my system configuration?

What do you think about this?

Thank you very much

Answer:Satellite L855-10W - cannot use AMD Dynamic Switchable


I read somewhere in the internet that the AMD Dynamic Switchable feature is not supported on Toshiba notebooks.
It seems that only nVidia Optimus Technology (for notebooks with nVidia graphic chip) is supported.

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Bios update for L855
The only detail I can find is:
*This Bios Update adds increased functionality to your system.*

A more detailed explanation of this 'functionality' would be useful in deciding whether to update the bios, or should one update as matter of course and assume it wouldn't be offered if not useful?
Reading other posts suggest it's something to do with Bluetooth, which although installed, I have never used.

Answer:Satellite L855 - Why can't updates be more specific?

You are right but as far as I know only on Toshiba US page you can find detailed BIOS update with all necessary information.
Anyway if there is no problem with your notebook BIOS update is not necessary. In worst case fan activity can be changed and you can be faced with more cooling fan activity that can be very annoying.

Some people have reported about such issues in the past. So if there is no reason and you are happy with your notebook don?t change anything.

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I am looking to buy this notebook
+Message was edited: broken link has been removed+

(Croatian language, but will help)

I am wondering if there is SATA 6GB/s so I can buy newest SSD to use max speed?


Answer:Re: Satellite L855 - max speed with newest SSD

Unfortunately your link is not working but, as far as I know, such kind of info is not offered with notebook specification. In my opinion this is not important. Important is that you can upgrade this notebook with very fast SSD. I?ve done this on my older Satellite P500 and it runs extremely fast. I?m really happy now.

If you want to pick up some info about SSDs visit

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I'm having some issues with start up on my laptop.
Quite regularly i get the error message - "windows failed to start" when booting up.
I then have to perform a start up repair which states that the problem could not be fixed.
I then restart it and it works fine.
This doesn't happen every time but it is a bit of a pain and i'd like to fix it.
Ant advice would be appreciated


Answer:Start-up issues on Satellite L855-10P

Have you tried to roll back OS to earlier time using system restore option?
I don?t know since when you have this problem but if you roll your OS week or two back maybe problem will be solved.

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For about 6 months now (got a macbook since) when I turn my laptop on the screen turns white with a grey rectangle faded in the background.

When it first happened I was in the middle of playing Skyrim and it just went white. It's not the "white screen of death" as the screen isn't all white. Sometimes has a grey box and sometimes has lines running down the screen. I can never get past the screen. Just checking if anyone has had the same problem and found a solution before I send it off to get fixed (warranty ran out 3 months before the problem).

Answer:Satellite L855-149 white screen

ok just quick advise ! try to connect external monitor or tv trough the hdmi or vga and see how it works if it works fine then could be screen fault or broken screen cable if its not working good and you have the same picture on external device then id say video chip is damages overheated or whatever problems comes with as i dont know spec of your pc does it has intrgrated video chip or dedicated or both switchable, but in most cases if chip gone cheaper to by new one, some technicians does called chip resoldering ( i call reheating) but no warranty for this as it could last for other year or just for a few weeks. If laptop is still under warranty bring it to toshiba to get inspected and fxed.

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I am a recent owner of a brand new Toshiba Satellite L855-159 laptop.
I cannot seem to find any drivers listed for it. i have download some drivers from similar series laptops, like the ethernet driver. That works fine on it, but i cannot seem to find a working wireless driver anywhere.
I have tried the official toshiba page and the toshiba auto detect tool. It says it cannot find my product.
I have also tried entering the serial no. manually and it gives me the same answer.... your product cannot be found or invalid serial no.
(i have tried all versios of toshiba site, in many different languages)

Only time my serial number worked is when i registered the laptop for warranty.
So, i must say that it has been a pain to find the right drivers for my product, and it would not hurt to have a cd/dvd with drivers in the box with the laptop. i know it should be a better solution to have drivers online because you always get the newest version, but a dvd with drivers that always work for your laptop is necessary when the main site FAILS so badly at providing them.

So please tell me... where can i find drivers for my laptop?

Answer:Where can I find drivers for Satellite L855-159?


According notebook specification your notebook has part number PSKAEE and all drivers, tools and utilities for supported operating systems you can find on Toshiba support and download page -

Product type > Notebook
Family > Satellite
Product series > Satellite L Series
Model > Satellite L855
Short Model No. > PSKAEE

Can you find it?

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i have a Toshiba Satellite L855-10X (i7 3610qm/6GB DDR3/AMD 7670m 2Go) ,everyone knows that intel 3rd generation processors have a built-in graphic card, the intel 4000HD which is less powerful than the AMD 7670m but which have the advantage to save power when you're on battery mode.

My problem is that i'm not able to use this card and i can't even see it in the device manager as the system does not detect it. However, after some searching on the net i found an answer : it seems that it is TOSHIBA BAD IDEA to disable the intel 4000 HD from the bios and worse you can't even switch it on yourself from the bios because some menus are locked. Also there is a mystery in all that case !!!

Why would TOSHIBA support you with the intel display driver in their site when it's useless, because when you try to install it an error message shows up telling that the system does not meet the minimum requirements. If anyone is facing the same problem or found a way to activate the intel 4000 HD even by installing a modded bios driver just reply to me please.


Answer:Switchable Graphics on Satellite L855-10X

> when you try to install it an error message shows up telling that the system does not meet the minimum requirements.
You are not able to install the Intel driver via setup.ext or install.exe because the Toshiba notebooks uses Toshiba modified graphic card drivers.
If you want to install the compatible and right Intel driver from Intel page you have to do that via device manager.
Do you know this procedure?

In device manager you have to choose graphic card, then have to update the driver using the advanced procedure.
This helps you to choose the driver folder? the driver folder can be created on the desktop and should contain the Intel driver files downloaded from Intel page.

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I'm getting an L855-149 next week but I want to put a blu ray drive (preferably a writer) in the machine instead of the DVD it comes with.

Can anyone tell me what will fit please?


Answer:What Blu-ray drive would be compatible for Satellite L855-149


As far I know this info can be found in user manual (page 11)
The compatible Blu-ray drives are:

Panasonic Blu-ray combo drive UJ160
Panasonic Blu-ray writer drive UJ260

Toshiba Blu-ray Combo drive TS-LB23D
Toshiba Blu-ray Writer SN-506AF

Hitachi Combo drive CT40F
Hitachi Writer drive BT-20F

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One day i had a problem with my notebook and i decided to reinstall Windows 7.
I installed all driver's, but i dont have a driver for my FN key's. I tryed to install Value Added Package from TOSHIBA site, but that package is not usible for my notebook. E.G. I cant change the brightness. The patch that i installed is wrong, because when i press FN button, there pops up a window with all FN option's, but they are not for my notebook. I neam, E.G. i want to change brightness and for my notebook i should press F2 or F3. But at this patch the buttons changed to F6 and7, and they are not work. HELP ME ANYONE

P.S. Sry for my English. I know, that my eng is bad

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I was hoping that someone would be able to help me fix my touchpad.

It keeps on freezing after I install the Synaptics drivers given on the official drivers page. It used to happen on windows 7 from time to time, but on Win8.1 it happens quite often.

It just happens on random. Left click, right click and scroll continue to work, but cursor won't move for a few seconds no matter what I do, and then it starts working again. It's really frustrating and it happens a lot of time, making the work on computer quite unpleasent. If an external mouse is connected, when it freezes I'm able to move the cursor using that mouse with no problem at all.

Has anyone maybe dealt with this kind of a problem before?

Thanks in advance & sorry if my English is bad

Answer:Satellite L855-14J - touchpad is freezing


out of interest, does the mouse freeze just after you have used the keyboard? my L855-188 (i know not the same model, but maybe the same driver/functionality) freezes the touchpad for a couple seconds after i have used the keyboard in any way to prevent misclicks apparently.

hopefully this page can help you, its how to turn off palm check on the synaptics software

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Hi there, for the past few weeks my laptop has been randomly shutting down, At first I thought it was a dust issue, I have cleaned the fans, and removed all the dust, it still happened.

For xmas, I bought myself a cooling mat and still not solved the issue, if anyone can help me out. The laptop is still in warranty and seriously considering sending it back as one of the reasons I bought this laptop was too play games on it.

Any help would be very helpful.


Answer:Satellite L855 - random shutting down

Do you use some certain application when this happen? Some CPU or GPU intensive application?
Is notebook hot when this happen?

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Hello, my ac adapter wire just behind the connector has a tear in it and now it refuses to charge the laptop unless it is in a specific position, any sort of movement causes it to disconnect which s annoying. I would like to replace but I'm unsure what ac adapter I need.

I looked at the power brick and it says:

Input 100-240 V-1.6A 50-60 Hz

My laptop is a Satellite l855, what ac adapter will be compatible? I don't want to buy a wrong one where the amp is too high or too low and damage it.

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Hi there, I too have concerns about my Toshiba L855 and the overall heat being produced.

I bought a high spec laptop as I do use it for intensive multiple browser sessions and software.

This evening I reached 5gb used of 8gb, average CPU 15%, disk writes 25%

Temperature got to about 74c.

I have had the laptop cut out 3 times in the last week or so due to overheating.

At the moment the Toshiba health monitor is saying Im at 68% CPU temp and 68% fan speed.

The heat being generated is crazy, why not just give us an option to have the fan run at 100% and take some more heat out.

Laptop is only 6 months old and under warranty. My behaviour and usage now is no different to when I first bought it.

Any advice ?

Answer:Satellite L855 cut out 3 times due to overheating

>The heat being generated is crazy, why not just give us an option to have the fan run at 100% and take some more heat out.

I guess you don?t know that you can control the CPU and the cooling module performance.

This can be done in power management settings:
[How to handle the power management features of Windows 7|]

You should focus on the Cooling Method and Processor power management option

Furthermore the notebook?s temperature depends on notebook usage.
Performance heavy applications stress the CPU and GPU and this leads to more heat dissipation and higher temperature.

Last but not least ensure that your notebook is placed on the table and ensure there is enough free space to keep the fresh air circulating.
Don?t use the notebook in bed, couch or knees.

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How can I get the Toshiba Utilities for my laptop? I can't find them on my hard and there was no supplementary media media when I bought it. I need to remove or set a Supervisors Password to reach the extra functions.

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Hi ,

on my Satellite L855 when press the button to turn up or turn down the volume I don't see any volume bar on the screen, whilst if i press the button to switch off/on the volume an indicator is showed.

Is it this the normal behaviour?

Thank You

Answer:Satellite L855 - No volume indicator on screen

I cannot see the volume level indicator on the screen too.
I think its normal behavior and it depends on notebook model you have purchased because I could see such indicator on another Toshiba notebook bought by friend of mine.

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Sattelite L855 PSKACR-015010RU serial ? 3C123577Q

After installing Windows 7 Ultimate resolution was 1,024,786. How to switch the system to work with Radeon 7670 graphics card? Thank you.

Answer:Wrong display resolution on Satellite L855

At first I must say that I hope you have created recovery DVD before you have installed own OS version. Have you done this?

> How to switch the system to work with Radeon 7670 graphics card?
This is a bit strange question. There is nothing to switch. Question is: have you installed right display driver?

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