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Satellite L500 does not boot up - Windows issue?

Question: Satellite L500 does not boot up - Windows issue?

My nephew owns this 1 year old laptop and asked me for help yesterday.
There is a permanent eggtimer on the mouse cursor and clicking trackpad or any key does nothing.

I ctrl, alt, del to open and select task manager but then the thing freezes. depowering then the only solution.
I could not access my computer or start/ programs etc. clicking anything does nothing.

I booted in safe mode with networking and updated & ran several programs - super antispyware, spybot, ccleaner & anti malwarebytes. the latter found some stuff but no importance or anything was reported by any.

He has no recovery discs as none were supplied. he never made the recovery discs as advised when new So i tried to make a set of discs but it was unable to read some files and i had to abort the operation.
I downloaded and ran system mechanic but this found no real problems.

When i try to open my computer the response is a long time in coming and opens up a m/s windows help page only. It advises system restore but there ar no restore points available.

When i tried running avg it was behaving "very weird" to say the least. i uninstalled this too.

I uninstalled several toolbars and gaming stuff that my nephew had but for all of my efforts, above the situation remains the same. I'm now making a windows repair disc and will try that to see if it helps.

I put the disc in and rebooted with poor results. it asked me to reinstall windows and i accepted. i then, a long time later got a message saying the computer has an unexpected error., restart to finish the installation.
When i click ok to restart, the message is repeated. i retried this several times - same result.

I have tried powering off and on again pressing f1 through to f12 in turn. no difference.
I think i need a new windows 7 (64) disc or a recovery dvd set from toshiba.

Any thoughts on recovering a bad situation would be most welcome.

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Preferred Solution: Satellite L500 does not boot up - Windows issue?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite L500 does not boot up - Windows issue?

>I think i need a new windows 7 (64) disc or a recovery dvd set from toshiba.
> Any thoughts on recovering a bad situation would be most welcome.

Yes, I agree with you? at this point I would also try to reinstall an fresh Windows system or the image from Toshiba Recovery disk?
Usually the new OS installation would help to determine what?s wrong here? from my point of view, it looks like the OS has been muddled up and possibly an installation of OS would solve this.

But as you know, this is just a theory. I think if new OS installation (Recovery) would not help you, then the next should be an HDD and RAM test?

What do you think?

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Hi

I just bougth my first Toshiba laptop, it comes with Windows 7 Professional pre-installed. Before I start spending hours on this, I am just wondering if this can be done:

1) I would like to use the Windows 7 Professional in 64 bit mode and then

2) Create second partition on HD to install Windows XP 32 bit on it.

Just wondering about if this is possible and what is the recommended sequence for the install is. First thing I need to do is to create recovery disk for Windows 7, so I assume I need to configure Windows 7 first?

Thanks for any help
Thomas

Answer:Satellite L500/013 - How to make dual boot of Windows 7 and XP?

> First thing I need to do is to create recovery disk for Windows 7, so I assume I need to configure Windows 7 first?
Well, this is strongly recommended!!! Before you would do anything with your HDD you should create the recovery disk!!!

I?m not quite sure how you could set up an dual boot using Win 7 because I didn?t try this but I did it using Vista.
First of all you have to create an second partition in Vista. This could be done in Disk Management.
Then I installed Win XP on the second partition. But after the XP installation I could not start Vista because Vista boot manager was damage by Win XP.
To fix this I have used a original Vista disk (not recovery disk). I booted the Vista DVD and this has repaired the Vista boot manager. In Vista I have installed EasyBCD.
EsayBCD is a small tool which helped to add the Win XP to the Vista?s boot manager.
After new reboot Vista and Win XP appeared in the boot manager and I could choose between both OS.

I think you will need the same procedure using Win 7

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Hello, I bought Toshiba L500 in January but I haven't been able to update it with Tempro since May. Towards the end of setup, setup crashes and it says the following in Turkish:

"Hata 1722. Bu Windows Installer paketi ile ilgili bir sorun var. Kurulumun bir par?as? olarak ?al??an program beklendi?i gibi sonlanmad?. Destek sorumlunuza veya paket sat?c?s?na ba?vurun."

If I translate it briefly,

"Error 1722. There is a problem with his Windows Installer package. The program working as a part of the setup didn't finish as expected. Apply your support service or package seller."

I download the Tempro setup file, but whenever I start setup, it always says so. How can I update my laptop?
Thank you for your interest and answers.

Answer:Re: Satellite L500 - Temro issue - Error 1722 Windows Installer package

Hi

If the 1722 error appears then this means that a program run as part of the setup did not finish as expected
Please check the new Tempro version here:
http://eu.computers.toshiba-europe.com/innovation/generic/TEMPRO_W7_RELEASE/

I installed Tempro and is functioned so I assume it?s a problem with your Windows OS.

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Good morning everybody!
I have recently performed a factory default installation on the notebook object of this thread followed by Windows 7 update.
I had some problem in reinstalling all the drivers, but I solved it.

Because I always am a lucky guy , the installation of the AHCI driver has brought another undesired issue.

I have a problem in searching and installing Windows updates through, obviously, Windows Update (WU).
When I try to perform an update research, I get this error:? Windows Update cannot currently check for updates, because the service is not running...?.

The first thing I did was to check if WU service was running looking into the service ?tab? of control panel.
Nothing was changed accidentally and in fact the WU service was turned on as always.

The second step, suggested by some tutorials on the web, concerned into stopping the Windows Update service, deleting the ?SoftwareDistribution? folder and turning on another time the Windows Update service. This procedure did not solve the issue.

After many others attempts, I found the solution reading a thread in an Italian forum.

Briefly, the post explains that the issue (more evident on just formatted machines) is caused by an incompatibility of Intel Matrix Storage Manager with some processes of Windows Update. This causes that error appearing without any apparent reason.

The solution is uninstalling the Intel Matrix Storage Manager software and installing a newer one, for example this suggested by... Read more

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Hi All,

I'm having a couple of issues with the keyboard on my Satellite L500-128 - essentially; the 8,9,i,o,k,l and comma and period keys don't work at all.

All other keys are working perfectly fine (I'm using an external keyboard if people are wondering!)

I'm technically minded but wondering if its worth taking the laptop apart and having a look or if someone has had this problem with this laptop before - or if anyone has any ideas with what could fix it.

I've tried doing a reset of the laptop (battery out and pressing power button) I've re-installed the OS but the keyboard still has issues in the BIOS too.

Answer:Keyboard Issue on Satellite L500-128

I cannot say for sure but I presume keyboard is defective and it should be replaced. Keyboards are not so expensive and you can buy it on ebay too.
Problem is how to exchange it.

Do you know someone who can do this for you?
If not you should contact nearest Toshiba service and ask for help. Generally speaking keyboard exchange is not a big deal but if you don?t have experience with this you can damage some small plastic parts or plastic holders.

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Dear support,
I have a problem with my battery, and searched some support online.
(it says "recommended to change the battery")

My problem is that i cannot ask for support online since TOSHIBA says that my pc type doesn't exist!
Sounds odd to me.

Toshiba Satellite L500-1W5 This is what's written below my pc.
Also the serial number doesn't exist...3A467845K

Could you please show me how to do?

Shall i follow the recommendation and use it without battery?

Answer:Re: Battery issue on my Satellite L500-1W5

Of course it exists. You can check it following http://www.toshiba-tro.de/unitdetails
Just put serial number there and you will find info about it.

Can you please tell us which kind of problem do you have and which support have you contacted?
Have you contacted official Toshiba service provider in your country or some independent IT store?

Battery exchange is not big deal. When you remove the battery you can find part number on the sticker. Use this part number for order and problem is solved.

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I need help.

I have the side bar indicator switched on to see the cpu and memory usage. I noticed that the memory runs at 85%. I was told to set the cpu cores to all four. Now the cpu runs at 0.4% to 23% and the memory usage is still the same. I thought about formatting the laptop, but then I loose my operating system and the back up given with the laptop is a downgrade.

I need to know what i should change in order to get it running as normal.
memory wise on C drive i have 149gb of which 87.9gb is free. on D i have 148gb of which 131gb is free.

paging file size is at 4096mb for all drives.

Answer:Satellite L500-1z1 - virtual memory issue

> I need to know what i should change in order to get it running as normal.
Every notebook is delivered with preinstalled OS and every of them run ?normal?. Problem is that many people make some experiments and play with different settings and try to, I think, increase notebook?s performance.
Unfortunately sometimes it goes in the wrong direction.

To be honest I didn?t understand the situation now. can you use preinstalled OS or you want to install it again using HDD recovery option - http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm ?

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Hi,

I've found a number of threads with similar issues, but none of the solutions worked for me, so here it goes:
I have an L500-1GE, which is about 6 years old, but hasn't been used much.
Since yesterday, it won't charge when plugged in, and when I pull the plug, it immediately shuts down (everything goes black suddenly), although it shows the battery to have about 25% power.

I have just installed the newest bios (2.10) from Toshiba's official site, but I don't know if this has anything to do with the aforementioned issue.

Should I just buy a new battery, or is there something to try before that?
Thanks!

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Hello...

I have some questions about my laptop..

1. Is it normal that on some DVD/CD's the DVD rom it very loud and vibrates a lot, spesialy on older CD's..

2.The cover/lid of my laptop when i close it its kinda not in line with the rest of the pc it is not totaly alligned but its kinda hard to see expect when you look for it..but its properly on and its not lose or anything just not alinged to the "body" of the laptop

3.The lid again, Underneath the screen where the lid is mounted to the "body" off the laptop if.. it is not glued to the screen like the rest of the edges its just putted next to it you can drag in it so you can see the wires going into the screen etc
is that normal?


-thanks

Answer:Satellite Pro L500-12E - Issue with CD/DVD drive and display

Hey Pedersen37,

1) Maybe your older CD?s doesn?t work properly anymore. What happens if you try the same disks in another computer?

Regarding your display/lid problem?If you mean that you can see cables they going into the screen I can?t see it on my notebook. Normally all cables are invisible and under the plastic.
It?s strange to say something about this but maybe a plastic cover isn?t installed properly or a screw is missing?

If you think something isn?t normal you have to contact your authorized service provider. They can check the notebook.

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Hi!

I am experiencing issues with my notebook. My Display had been casuing problems for quite a while. I had black and white lines and patterns all over the screen and always had to change the angle of the screen. I opened the notebook once and magically the situation changed for the better without me actually doing much of anything. It stayed like that for about a year.

Well, recently it got worse again and one day me screen stayed black when I tried to start the notebook. I tried an external monitor using the windows button+P and Fn+F5, but neither worked. Then I tried closing the Notebook right after pushing the power button. It worked. I had a clear image on the external monitor. Then I opened my notebook and - magically to me - had an image on the internal screen, too. It worked until - after several hours - I had to restart the notebook. Now I am back with the same issue I had before and even the once successful tactic seems to no longer work.

Long story short: I thought, I might as well try a hard power cycle (https://www.youtube.com/watch?v=GFehLaJP6fQ) before opening the notebook again. And anyway, I don't know if opening it will do me any good.

My questions here are:

1) Does anybody have an idea what might be going on here?

2) Will a hard power cycle leave my data on the hard drive intact? This is not the same as a factory reset, is it? (Actually this is much more about the data then about the notebook. I'd rather sacrifice the notebook than the data.)

Thanks... Read more

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When I play music on Itunes or Windows media player or open my music library the machine pauses and plays intermittently on it's own.
However when I minimize the window it plays normally.

Answer:Strange sound issue on Satellite L500

Hi Alec_1,

Do you have already tried an alternative media player like VLC media player? In my opinion it?s the best freeware player you can have because it playes all audio and video files. You can download the player here:
http://www.videolan.org/vlc/

Have you already tried updating the sound driver? You can download the newest driver on official Toshiba website. :)

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I have a one month old Satellite L500-19Z operating on Windows 7 64bit.
Whilst using it to edit some photographs, it began to behave strangely. It was as if someone was rapidly depressing the mouse left button. I was unable to exit any program or use the Start Menu to reboot.

After disconnecting power, and battery, I started it in Safe Mode, but the problem was still there. If I hovered over any icon it brought the window up repeatedly. By disabling the touchpad using Fn+F9, I was able to use a graphic tablet to re-boot and it works as normal. I am reluctant to use the System Recovery or the Recovery Discs that I created when I bought it due to the number of third party programs that I would lose.

Has anyone experienced this problem please? What do I do to enable the touchpad to see if it is now working properly?
Many thanks

Answer:Strange issue with touchpad on Satellite L500-19Z

Hi

Can you enable/disable the touchpad by pressing FN+F9 as usual?

In your case I would also update the touchpad driver. You can download it here:
http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers

If an external mouse works but the touchpad still makes problems I think you should use the Toshiba recovery disk to restore factory settings. After this you have the same settings as on the first day where you bought the notebook.

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I have a Toshiba Satellite L500-11V and over the past few months the keyboard has been getting worse (some of the keys work only when they want too) and now it has stopped working completely. I purchased another keyboard hoping it would be an easy fix however this has not solved the problem.

I did some research and updated the bios to v2.1 however it still does not work. The wierd thing I have found though is that from using an external keyboard via USB when I press caps and number on the external keyboard both the lights on the laptop keyboard come on??

I am out of ideas and this is really bugging me now. Any ideas how to sort this?

Answer:Strange keyboard issue on my Satellite L500

If new keyboard didn?t sole this than there must be some serious hardware problem, keyboard controller maybe.
I think you need professional help with this so I recommend you to contact nearest Toshiba service provider and ask for help. They can check this with diagnostic tools and tell you for sure what is wrong there.

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I just have a few issues with my L500.

I've only had it for 2 months and I am pedantic about it to the point that it is either always in a bag when not being used or on a desk when it is and I even clean it with a paintbrush.

Despite all this it looks like I've had it for years. There are chunks missing out of the case and scratches all over the thing and the little rubber feet either side of the webcam are coming unstuck and will eventually fall out.

The mouse pad is also doing strange things regardless of the settings I have selected for it. It sometimes will not work on the left hand side of the screen and will flick off to the right and I have to restart the machine to get it to work properly again or I have to tap it several times to get it to do anything at all or it scrolls wildly and I can't get it to stop.

Basically it's under warranty, I'm unimpressed with that fact that it is obviously made of shoddy material and is being damaged when I am taking care of it and I'm wondering if there is anything I can do about it.

I'm thinking abnormal wear and tear is possibly the case here.

Cheers

Answer:Satellite L500 case, scratches and touchpad issue

> Despite all this it looks like I've had it for years. There are chunks missing out of the case and scratches all over the thing and the little rubber feet either side of the webcam are coming unstuck and will eventually fall out.

Hmm? strange? what to say? my L505 is some month old but it looks like purchased at the first day.
No scratches, nothing! Of course I?m careful with this notebook and use a microfiber cloth in order to clean this. I don?t use it ?on the road? and I think this is the reason why it looks so nice? the plastic covers looks like other common covers used in other notebooks models? so don?t see any big differences.

> The mouse pad is also doing strange things regardless of the settings I have selected for it. It sometimes will not work on the left hand side of the screen and will flick off to the right and I have to restart the machine to get it to work properly again or I have to tap it several times to get it to do anything at all or it scrolls wildly and I can't get it to stop.

Regarding the touchpad;
I think you should take a look into touchpad configuration settings: control panel -> mouse -> device settings -> settings (or properties)
There you can configure the settings provided by Synaptics driver.
Note; touchpad uses both drivers: Alps and Synaptics?
If you have some issues then an update might be recommended.

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Hi Guys,

New to this Forum, can any one assist us please

Our daughter decided to give keyboard a clean with a duster but this was whilst switched on and now certain letters when keyed perform other functions e.g the letter t brings up the same function as f7. The letter o,e and l also do different things meaning you cannot do anything without huge interuption.

Any ideas chaps . . .?

Thanx

Tim

Answer:Satellite L500: keyboard issue after cleaning with an duster

Hi

>The letter o,e and l also do different things meaning you cannot do anything without huge interuption.
Does this mean that keyboard buttons T, O, E and L don?t work as it should even you typing slowly?

I have no idea why this happened after trying to clean the keyboard but possibly some keyboard buttons are damage.
The problem is that you cannot remove/replace single buttons and it seems you will need to replace the whole keyboard.

Good luck

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Hi all I'm new here

I have been having a overheating problem with my laptop for a while now. As with most people this usually is worst when gaming or using even 25% CPU load for any more than say 10 mins! I'm sick of it and i just got married.

Now before i lived with my wife i could run a 4x 12v xbox dc fan set-up using a 12v adapter and some soldering. A old metal amp cover was cut and used to place laptop on with fans underneath and cooling was always around or under 60 degrees even under decent load.

BUT now i live in a quiet house i realise how loud this set-up is and can rarely use it to cool the beast.
The problem has been there for a while but i want it fixed so i can use my toshie as a real laptop not a gaming system on a "life support machine".

I have opened the case to notice it had built up a fair amount of dust, this at first got me excited i thought it was an easy fix......but after cleaning it thoroughly it made absolutely no difference!

Sooo i went off to MSY brought some Arctic Silver thermo grease!!!!! Applied it and NOTHING (yes it was applied correctly) over 6 times i applied new paste and reassembled!! Still no luck..

So im here with no ideas left apart from one thing i thought of......

1.Ok so i can feel the CPU heat
2.The heat travels only say 1/2 way up the copper heat conductor (Thermal Module i think its called)
3.No heat is exhausted through the heat sink!!!!!!!!!!!!!!!!!!!!!!

My conclusion is the copper p... Read more

Answer:Satellite L500 PSLS9A overheats - No dust issue

Just wanted to add that at 50 degrees on my wife's similar laptop the heat exhausted through the heat sink is very warm/hot and her laptop never jumps over 50 degrees ( i did a real temp load test at 100% load for over 5 mins and it diddnt get hotter than 50 degrees!!!!!!!) at any temp on my laptop bieng 50 degrees idle or 70 degrees the exhausting air is always cold =(

The laptop has passed the warranty period as well =(

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Hi, My Satellite L500 won't boot. It will respond to F2 or F12 but just returns to a blank black screen with a flashing cursor as soon as setup is exited. I've removed/replaced battery and memory cards and also hdd but it has made no difference. I've tried F6 but this doesn't ssem to work. Anyone got any ideas please? Thanks

Answer:Satellite L500 Won't boot up

Hi,

What is the model number of your L500?

Have you tried running Recovery (by holding down the Zero key during Power On, or using the Recovery options in the Windows F8 Menu)?

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Help!

Just got the laptop out of the box (new) - turned it on.
Windows 7 Administrtaor account is locked and Other User won't recognise password / name.

Help!

Answer:Cannot boot Satellite L500 - new out of the box

Hi

Try this:
Power up the unit and press F8.
Choose Repair My Computer and then choose HDD Recovery.
The HDD recovery should start again and you should be able to reinstall the OS.

Good luck

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So today I decided to restart my computer because it was being a bit slow.

Now the whole laptop wont even boot up. In the picture that happens, then it brings me to the boot menu.
I try every boot option but it just brings me back to the boot menu.

When i try to system recover, the screen turns black after it says 'Windows is loading files'.
I havent done anything to it in the last 24 hours.

What it looks like when i boot up.
http://i.imgur.com/7bHA0h3.jpg

Answer:Satellite L500 won't boot

On the picture its visible that the notebook tries to boot from the HDD?. But obviously this procedure fails.
Therefore I would assume that the internal HDD does not work properly?
Probably the previous slowdowns were related to the HDD issues.

Try to boot from using a Linux Live CD or another bootable system live disk (WinPE)
Such ?Live CDs? don?t install anything on the HDD and usually even if the HDD would be faulty, the notebook could be booted up.

Finally I think you will need to replace the HDD in order to reinstall the system.

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Hi

i have L500-12T and i upgrade to WIN 7 64 bit.
After the upgrade the FN key not working and i can't turn on the wireless card .

So i can't surf with the wireless.
I download all the driver that i found on the site of toshiba and it's still not working.

What i can do ?
*thanks*

Answer:Satellite L500-12t: FN buttons issue after Win7 64bit upgrade

Hi

I think you didn?t install the needed Toshiba software.
You have to install the VAP (value added package) and have to install the Flash Card Support Utility!

Be aware of this

Greets

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When I start up my laptop instead of the usual Toshiba logo showing I get a black screen with white writing detailing components installed & the usual instructions for pressing F buttons at the bottom.

I have had to disable my password box because it was automatically filling in the box with a load of dots which was the wrong password.

When it eventually loads I have Yahoo as my homepage it fills the search box with a line of commas without me touching anything.

My comma key is not sticking & also if I click the windows logo at the bottom to show start menu it frequently turns white & fill the search box with commas.

Any ideas would be welcome.

Answer:Satellite L500-1DT - issue while booting - signs appears automatically

Hi

It sounds a little bit like the keyboard would be faulty.
I don?t know why but it seems that keys are pressed and appears automatically without touching the keyboard.

Maybe you need to replace the keyboard to fix this.

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I have a friends TOSHIBA Satellite Pro L500 running win7 32bit. It has this boot up problem I have not come across before. When it boots it stops at the screen with F2 for setup and F12 for boot devices and goes no further. F12 brings up the boot device menu and when the HDD is selected the windows boot menu appears safe mode etc, I need to select 'start windows normally' which it then does.

I have tried 'startup repair', updated bios, deleted partitions and did clean install of the OS and also tried a different HDD. Nothing works.

I don't think it is a BIOS virus because no messages appear. is the ROM damaged?

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Hi everyone,

I have a problem with my laptop. It started when the laptop fell to the floor and I had to restart it. Apparently there was no external damage at all. When I was booting it I encountered the following error "Media test failure, check cable".

I have researched about it and I tried to boot it with the recovery disk but it didn't work because it had the following problem: "ERROR: CreateFile \\.\PHYSICALDRIVE0 The system cannot find the file specified" "Hard disk #0 is not accessible or bad RAID configuration!".
I also tried to setup the default order for booting but it didn't work. It seems to me that the hard disk is disconnected or even damaged and that's the reason why the laptop doesn't run.

What else can I do? Any help would highly appreciated.

Answer:Boot problems with Satellite L500-22R

In my opinion you cannot do much except try to install OS using original Toshiba recovery disc or using original Microsoft installation disc.

I?m not 100% sure but IDE0 must be HDD so I?m afraid your HDD is not recognized properly.
Is HDD recognized in BIOS settings (F2 at start-up)?

What you can also try is to obtain second HDD for testing purposes.

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I have purchased two DDR3 4Gb modules, however, when I install both, the laptop does not boot up. When I reinsert the 2Gb module together with one of the 4Gb modules, it works and registers 6Gb. Why won't it work with two 4Gb modules? Must I update the BIOS? Must I change the BIOS, and if so, what must I change? Please help.

Answer:Satellite L500-1Z1 - Not boot up with 8GB DDR3 RAM

Hi MAKnoetze,

To be honest I don?t think somebody can help you if you don?t post your notebook model.

Maximum RAM capacity is depending on your notebook model ;)

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Hello,

I want to buy a Toshiba Satellite L500-131, but before I want to know a information about the BIOS of the L500.

In the BIOS have you got a choice for boot on the eSATA peripheral/drive?

Thank you for your answer

Excuse me for my poor english

Have a good day

Answer:Satellite L500-131 - Can it boot from eSATA?

I am not 100% sure but I think you cannot boot up from external HDD.
Before you buy it you can also talk with your local dealer about that.

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Good afternoon everybody!
I summarize how the issue object of this thread has appeared.

The internal 320 GB broke out due to fatigue. Then, I decided to replace it with a used 500 GB HDD (that is the only minimum HDD capacity found on several marketplaces). The hardware substitution was done easily following a technical tutorial found on the web.

I managed (with many troubles) to reinstalling the original OS (Windows Vista HP) using recovery disks and setting the SATA mode from ?AHCI? to ?Compatibility?. Once the installation steps were completed, I rebooted the system setting another time the ?AHCI? mode from BIOS. Entering the system there was the installation of chipset and HDD driver controllers.

Using the DVDs purchased by Toshiba, I went on performing the Windows 7 HP update. Like Windows Vista, I had to change the SATA mode from ?AHCI? to ?Compatibility? to perform the installation.

Once the installation was completed, like in Vista, I rebooted the system setting changing another time the SATA controller mode to ?AHCI? from BIOS. Now, differently from Vista, I get a blue screen with error ?STOP 0x0000007B? that I could avoid only re-changing the SATA mode to ?Compatibility?.

Other strange thing: booting OS in ?compatibility? the installed software ?Intel Matrix Storage Manager? does not load plug-ins. If I try to upgrade to the newer version downloaded from Toshiba website the installation does not start due to the error ?The computer does not meet the minimum r... Read more

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Hi all,

I have a problem with my Satellite L500-19R. It won't respond to the on and off button. At first is was just the battery that was worn out, but it was still functioning fine on net adaptor only. But now it doesn't respond at all anymore. There is still a green indicator lamp that shines when I connect the net adaptor, so I don't think it's that. I bought a new battery, hoping that would solve it, but even though it seems to charge the battery (first it was blinking orange, then steady orange then two green lights) there is still no response when I try the on/off button.

Should I just go to a store to have them check if it's the motherboard, or is there something else I can try on my own?

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Hello!

I need to install FreeBSD on my notebook. But I can`t find in BIOS how I can disable secure boot.
Please, help me. How I can disable secure boot on my notebook?

Thank you! Sorry for my english!

Answer:How can I disable secure boot on my Satellite L500-1Z1?

Hi

Satellite L500-1Z1 BIOS does not support secure boot.
Therefore the secure boot isn?t enabled or disabled and it should be possible to install any system.

1 more replies
Relevance 64.37%

The above machine was working fine until today.

Then when I switched it on, it just sat on the Toshiba page, asking me to press F2 or F12.
I wasn't sure what to do so I ran the (factory) recovery disk which all seemed to install ok but....

Now when I switch it on, it shows the initial Toshiba splash screen and stays there until I manually press F12 to select to boot from the hard drive.
From there it takes me to Windows Boot Manager and I have to select the windows 7 o/s.

Then I get the "starting windows for the first time" screen for a minute or so until it restarts and I have to press F12 again.
It just repeats all this over and over in loops.

I've tried the recovery disk again but the same is happening.

I've been in the bios and made sure the hard drive is set as the first boot device, and I've set the bios to default, but nothing seems to make any difference.

Any help/advice greatly appreciated.

Answer:Satellite L500-1XL does not boot properly - stay in loop

>I've been in the bios and made sure the hard drive is set as the first boot device, and I've set the bios to default, but nothing seems to make any difference.
Hmm?. this was my idea? I thought maybe the HDD was not chosen as a first boot device? but it seems that this is not the case.

I?m wondering why you have to choose Win 7 in boot manager. Usually there is only one installed OS and the boot manager should not appear but Win 7shoudl load automatically?

I think you should formant the HDD once again? all the partitions should be deleted and then you should try to recovery the notebook using recovery disk?
If this does not help then I recommend checking the HDD. Maybe it malfunctions and new HDD would be necessary.

4 more replies
Relevance 64.37%

Hi,

i have a Toshiba Satellite L500-F19, and recently started have a bad performance in the graphic interface and also started to shut down on its own.

In order to try and fix the problem i used the HDD recovery sistem by pressing F8 in the boothing process.
What happens is that this process failed and and now my portable computer doesnt even start!
What can i do?

I have a windows repair disc but it was only made a few days ago and this pc is in my possetion for 3 years now.
Is there any way i can recover my sistem back to the original?

Thanks
Jo?o

Answer:Satellite L500-F19 does to boot due to failed HDD recovery process

Yes, you can recover it to original factory settings. You can do this on one way only: you must use recovery DVD. Have you created this disc?

Please don?t mix Windows repair disc and recovery disc. At the moment you cannot repair anything. What you must do is clean recovery image installation.

2 more replies
Relevance 64.37%

Hi,

I have a Satellite L500-1XL, when I switch it on the fan and lights come on and the hdd light flickers a few times then nothing, it will not go to Toshiba screen, screen stays black, have also tried ext monitor but still nothing.

The fan is still running very quietly and the hdd is running to, I put the hdd into another L500 and it is fine and can be accessed no problem, it has only 1 stick of 2GB DDR3 RAM and the other L500 I have is DDR2 so I cant try changing the RAM. If i remove the ram should it beep or is that only desktops do that? Mine does nothing when it is removed.

Any help would be very helpfull, thanks!!

Answer:Satellite L500-1XL - Won't boot and screen stays black

Hi gazzdowzell,

If your notebook doesn?t boot it seems to be a hardware malfunction? It could be everything, mainboard, BIOS, CPU, etc. and it?s hard to say what is exactly wrong.

First of all I would try this:
[Which steps should be followed if your Toshiba notebook doesn't start? |http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=21]

If it doesn?t work you should contact an authorized service provider in your country. If your notebook is under warranty, the repair is for free.
Furthermore if you remove the RAM and the notebook doesn?t beep, it seems to be another problem. If the RAM module would be faulty and you have removed it, the computer would beep.

Good luck!

3 more replies
Relevance 63.96%

I have a Satellite L500, when booting up it comes up with "booting from BBS Hard disk" and that's where it stays. I've tried changing the boot sequence as well as boot speed.

Would this be hardware related or will the recovery disk work?
Any ideas what else I can try?

Answer:Satellite L500 - "Boot from BBS Hard disk" shown at start-up

Set BIOS to default settings and try again.

By the way: since when you have noticed this message?
Have you made some changes that can be responsible for this?

2 more replies
Relevance 63.96%

This is a Satellite L500 that has been subjected to a recovery process. The Battery is as flat as can be and won't charge.

Power the laptop on and the normal BIOS information is displayed with the option to press F2 or F12 at the bottom of the screen. The BIOS has been set to boot from HDD first.

Left to do it's own thing, the screen goes blank and nothing happens. Press any key, and there are no text prompts to touch anything, and the system begins to boot from the HDD. it proceeds to boot successfully and the laptop works normally (bar the flat battery).

I have reset the BIOS to defaults and there is nothing I can see that would otherwise cause this.

Any ideas?

Answer:Satellite L500 - Blank screen. No attempt to boot until key pressed.

Hello

Maybe it sounds stupid now but it is not easy to understand what happen exactly.
> Left to do it's own thing, the screen goes blank and nothing happens.
Does all this happen after recovery image installation and first start after successfully recovery installation? Or preinstalled OS is already configured and ready for first start?
>.. and the system begins to boot from the HDD
Can you see anything n the screen when this happen?
>? it proceeds to boot successfully and the laptop works normally (bar the flat battery).
After reading this sentence I presume OS boots OK and you can use your notebook. Can you confirm this?

When you restart OS does the same happen again and again?

Have you tried to reinstall recovery image again?

2 more replies
Relevance 60.68%

Hello,
i can't install Windows 8.1 (Windows 8 is running successfull). Is this "by design" (maybe missing support for things like PAE, NX or SSE2. see http://windows.microsoft.com/en-US/w...is-pae-nx-sse2).

Thanks for help

Frank

Answer:Satellite L500-1C7 and Windows 8.1

If Win 8 runs on your notebook properly, then it should be possible to upgrade the Win 8 to Windows 8.1 too…

In order to get Win 8.1, install all Win 8 updates and then access the Windows Store to get the Win 8.1 update.

It should be possible to install the Win 8.1 update in case Win 8 is already up to date.

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I changed my operating system to windows 8 64bit , all hardware defined by windows except chipset & blutooth (I defined them once from Windows 7 another time from latest model like L830). but the function key not working (for wirekess/blutooth on/off ).

Is there any drivers for L500-21T for windows 8 64bit or from specific new compatible models drivers?

Answer:Satellite L500-21T & Windows 8 64-bit

> Is there any drivers for L500-21T for windows 8 64bit...
On http://eu.computers.toshiba-europe.com/innovation/jsp/checkWindows8Compatible.do?service=EU you can check if your notebook is supported for Win8 OS.

One more thing: your notebook has Intel HM55 Express Chipset. Interesting is that Tecra A11 with part number PTSE0E has the same chipset and it is supported for Win8 so you can try to use chipset driver offered for this Tecra notebook.

2 more replies
Relevance 59.86%

I have a L500-19X supplied with Windows 7 trial which has now expired. Can I easily load XP Pro to replace?

I would appreciate jargon free replies as I am a computor dummy.

Answer:Satellite L500-19X - Change from Windows 7 to XP Pro

hi,

Before installing Windows xp, check if Win Xp drivers are available for your model:

http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp

If there are no drivers, it's useless to install Xp. You have to look for them in the web and most of them are not existing.

By the way, if you use a laptop with supplied Windows, there is no expiration.

2 more replies
Relevance 59.86%

Hello everyone!

I just purchased a Sat Pro L500-196 which comes with Windows7 installed.

However for the use of older software which I need for my work, I want to install the Windows XP from my old laptop.
I want to setup a dual-boot environment so I can use Win7 for most of the time but be able to boot into XP whenever I need to.

The support page for this model lists 96 drivers for WinXP for this modell.
Which of these drivers do I really need?
And are there any instructions in which order install them? Or can I download/order a cd (or cd-image) with all drivers for WinXP

As far as i know, after installing WinXP on a second partition, I need a Windows7 installation-DVD to repair the boot manager.
Otherwise only WinXP sill start.
My laptop came without such a DVD, there is just a recovery partition.
Is it possible to use the recovery-system to make Win7 start again or do I really need a Win7 DVD?

Thanks in advance,
Juergen from Germany

Answer:Re: Satellite Pro L500-196: Which drivers for Windows XP

>The support page for this model lists 96 drivers for WinXP for this modell.
>Which of these drivers do I really need?
There is no special installation order needed?
But I would start with common drivers like:
Display driver, LAN driver, Wlan driver, Modem driver, Card Reader Controller, touchpad driver, etc?.

The Controls driver should be installed before Controls (utility)?.
Try it simply?.

>As far as i know, after installing WinXP on a second partition, I need a Windows7 installation-DVD to repair the boot manager.
This is right?. I had the same issue with Vista and had to boot Vista DVD in order to repair the Vista boot manager

>Is it possible to use the recovery-system to make Win7 start again or do I really need a Win7 DVD?
No because it?s not the same.
The recovery image will format the HDD and partitions and will erase the installed Win XP.

1 more replies
Relevance 59.86%

Hello,

I've a little problem... I wanted to install my Windows 7 Upgrade but after choosing my language I should choose the Model name of my notebook and the modell Satellite L500-N14 is not in the list.

Can anybody tell me what I have to do or what can I do now to go on with installing my Windows 7 Upgrade???

Answer:Satellite L500-14N - Windows 7 Upgrade

Hallo

I can remember that month or two ago someone asked the same question but with Satellite L500D.
Can you please send us exact model number and offered numbers on upgrade DVD?

7 more replies
Relevance 59.86%

What about Drivers for Windows XP (32-Bit)?

On the Toshiba Driver Site for this product there are only drivers vor vista 32 bit and vista 64 bit...

where can I find drivers for Win XP??? Or do the Vista drivers work for Win XP, too??

I cannot test it now because I first want to ensure that it will work with win xp, after I wanted to install it..

Answer:Satellite L500-164 Drivers for Windows XP?

Hello

The Satellite L500 doesn?t support Windows XP, it supports only Vista 32bit and Vista 64bit. Windows XP is pretty old OS, it? the past. Now it?s Windows Vista or Windows 7.

If you want to install XP you have to collect the drivers by yourself on external websites, like Intel, Realtek and so far.

But to be honest be happy with preinstalled OS. All new notebooks are fast enough for Vista. ;)

Greets

1 more replies
Relevance 59.86%

Hi,

I just bought this laptop, and if I knew that it does not support XP, that it has only drivers for Vista I doubt, better yet I know that I would not take Toshiba.

There's no warning thas says "Vista only" or something similar, at least not in my contry and it was unpacked.

The problem is that I have only XP and I do not like VIsta at all, so is there any drivers for XP?


I couldn't find any drivers for XP, there is no drivers even for Win7, only for Vista.

Thanks

Answer:Satellite L500-12P - Where can I get Windows XP drivers?

Hi!

In my opinion Windows XP is pretty old OS and is the past. Vista is the future and in few days it will be Windows 7.

So you should be happy if your notebook runs properly with preinstalled Vista. The notebook is fast enough for this OS and with new SP2 it runs faster as without SP. Furthermore you can switch to classic mode and then it looks like XP.
Have you check this?

If you really want XP you have to collect drivers yourself on external websites, like Intel, Realtek and so far.

Bye

5 more replies
Relevance 59.86%

I have bought a new Satellite L500-1PU and tried to load Windows XP and it gave me a blue screen twice.
What could be the problem? If I were to buy an Operating system should it be 32 bit or 64 bit. Please help (They dont come preloaded like the rest in its family)

Answer:Cannot load Windows XP on Satellite L500-1PU

Any suggestions?

4 more replies
Relevance 59.86%

Hi,

Recently I have bought Satellite L500 with Windows Vista. I hope Toshiba make the Windows 7 drivers soon so I can install Windows 7 Professional on my laptop. Why does it take so long?

Would the drivers come I an few weeks or must we wait till next year?


Greats, from the netherlands!!

Answer:Satellite L500-128 - When can I get Windows 7 drivers?

Hello,


I think i have found windows 7 drivers for the l500 serie.
My laptop have almost the same specfication as the usa Satellite L500-ST2522 !

Follow this link and press downloads:
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/modelContent.jsp?ct=SB&os=&category=&moid=2475067& rpn=PSLU0U&modelFilter=L500-ST2522&selCategory=3&selFamily=1073768663
I go to test it soon!!

Greats,

Dennis

5 more replies
Relevance 59.86%

Windows 7 officially launched today and I was wondering if the drivers will be available for my L500 laptop any time soon.
The reason I ask is because I bought the Windows 7 Ultimate and want to implement it on my laptop.

I've been using Vista drivers but ofcourse some bugs occur every now and then. Especially the Toshiva Value Added Package / Flash Card Button support giving me a hard time.
There aren't any drivers for the ATI Mobility Radeon 4570 since it's a new chipset so I editted my own driver by rewriting the INI file inside the driver folder. Setting it to my hardware ID.

But anyway, when I bought the laptop it had some kind of folder with it stating that I can upgrade my laptop to Windows 7. Allthough no drivers are available yet.

I'm probably asking the obvious but is there a date set for the drivers to be available ?

I'm sorry if this post has been answered elsewhere. I didn't manage to find an answer.

Thanks in advance.

Answer:Satellite L500-128 and Windows 7 drivers

Your laptop model will definitely be supported for Win7 and I am pretty sure drivers, tools and utilities will be available soon.
I don't believe anyone here can say for sure when exactly but I think next days they should be available for download.

3 more replies
Relevance 59.86%

Hi,

I have a toshiba satellite l500-02f and I have windows 7 32bit intalled.

I have programs such as adobe premiere pro cs5 and adobe after effect cs5, but I cannot install them because I have windows 7 32bit.

So I would like to know if it's possible to back up my files and programs in my laptop, then upgrading windows 7 32bit to a windows 7 64bit in the toshiba satellite l500-02f ?

Thank you.

Answer:Can Windows 7 64-bit work on Satellite L500-02F?

Hello

I found your notebook on Canadian support page and it is supported for Win7 64bit. With other words you can download drivers from download page - http://support.toshiba.ca/support/Download/ln_byModel.asp

Check it out.

2 more replies
Relevance 59.86%

My new laptop is Satellite L500-1KK and I can not find WinXP drivers for it. I hope to find a good help

Thanks

Answer:Satellite L500-1KK - Need Windows XP drivers

Hello

The Satellite L500-1KK belongs to the PSLJTE series and therefore you can find all drivers on the Toshiba page:
http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers

I have checked the page and it seems that all XP drivers are available.

But why you want to change the OS? Are you not satisfied with the Toshiba preinstalled OS?

Greets

3 more replies
Relevance 59.86%

I've just bought 2 satellite L500 1xl/1xj second hand with a view to re selling one and keeping the other.

Problem is both have the HDD pulled from them and I have no installation CDs to re install Windows 7.
How can I do this without the CDs or original HDD?

Answer:Satellite L500 - how to install Windows 7 on new HDD

> i have no installation cds to re install windows 7, how can i do this without the cds or original hdd ???

Get Windows copy disk and install, all drivers are available on the [Toshiba driver page|http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp] You can also buy a [Recovery disk|https://backupmedia.toshiba.eu/landing.aspx] I don't see any other options to do.

2 more replies
Relevance 59.86%

Hi,

I bought a Satellite L500 with Vista as the os. I upgraded to win 7 using the Toshiba upgrade disc I was sent. Since installing Windows 7 my laptop freezes at any time.
Ctrl-alt-del do nothing.

My only option is to turn it off with the power button. I have installed all the available drivers from the Toshiba site but to no avail. Also, since installing Win 7 the FN key does not work, the touch pad won't work and the eco utility won't work. I have checked all the drivers that I can find and reinstalled or tried to update them. I have looked at the settings for the mouse and pointing device and it all says its working.

I think it is because I can't turn it on with the FN key- FN+F9. I can mute the volume now with FN+ESC (couldn?t a few days ago) I can use the FN key to sleep and lock the laptop but the dim/ brightness keys don't work. It seems they work up to F5 only.
Any help would be greatly appreciated.

Cheers

Answer:Satellite L500 - several issues with Windows 7

Hi joey,

Can you find any information in Windows event viewer about this freeze?

You should check the device manager for unknown devices or yellow exclamation marks. Maybe it?s a driver issue.

Regarding the FN keys you have to install Toshiba Value Added Package and Flash Cards Support Utility. They are required for FN keys and then you are able to enable/disable the touchpad (FN+F9).

Last but not least check the Toshiba page for a Windows 7 version of Eco Utility.

2 more replies
Relevance 59.86%

hi people,


I Have Toshiba Satellite L500 Model and run Windows 7, currently. Now, I want to Install Windows XP on it , I checked that all drivers are available on Toshiba page.
So teach me how to install Xp successfully.

Thanks in advance

Answer:Windows XP installation on Satellite L500

Hi,

if you want to install Xp on your computer, you need to change Sata Controller in Bios ,,Compatible,, otherwise you will meet a blue screen during installation. It's because of AHCI drivers Then after installation, you can download and install Storage Manager and return AHCi mode in Bios. You can also integrate them into Windows disk.

You can read here:

http://aps2.toshiba-tro.de/kb0/HTD9401AN0000R01.htm

7 more replies
Relevance 59.86%

I gonna upgrade my system to windows 7 64 bit, however the windows 7 64 Bit drivers are currently not available for L500-126.
I noticed that the windows 7 32 bit drivers have been available since last week, I am wondering when the win7 64 bit drivers would be ready?

THX!

Answer:Satellite L500-126 and Windows 7 64 Bit Drivers

For my L500-164 I used all Vsta x64 drivers for windows 7. They work.
You could give it a try.

Feodor

3 more replies
Relevance 59.86%

Hello

I have a satellite L500-02F with windows 7 and I would like to downgrade to Windows XP, but on the Toshiba web site there is only driver for windows 7.
I have found a web site where I can download or buy a cd with the driver for it, but I'm not sure the driver will be good.

Thank to help me if you can

+Message was edited: Link has been removed - not allowed+

Answer:Satellite L500-02F - Drivers for Windows XP?

It seems that SATELLITE L500-02F PSLS0C-02F012 belongs to Toshiba Canadian series.
Indeed, there are only Win 7 drivers.

But you can check the Toshiba European driver page.
http://eu.computers.toshiba-europe.com

There you will find different L500 models and there are some Win XP drivers which could work in connection with you L500 series.

Some single missing drivers you could collect at you own hand?

2 more replies
Relevance 59.86%

Hey!

Apologies if this isn't the right forum. Not sure if this is purely for those laptops upgraded through the official Update programme.

But anyway, I have a Satellite L500-1ZR which isn't covered by the official programme so I went and updated my laptop directly through Microsoft. Everything works perfectly so far. However, Windows has installed its own drivers for my Radeon Mobility HD 4500 series and I would prefer to use the ATI drivers. As is normal, I can't install the drivers directly from the ATI website but when I try to install drivers through the Catalyst Install Manager that is on the Toshiba website, as I've always done in the past, it claims that it can't find any installable content.

Is there any way around this or is it a matter of waiting (and hoping) that Toshiba release Windows 8 drivers?

Answer:Satellite L500 - Windows 8 GPU Drivers

Here is a nice thread about Win 8 supported notebook series:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=68846

Check if your series is listed.
If its listed, it will get Win 8 drivers

5 more replies
Relevance 59.04%

Hi I have a Satellite L500-1XM that keeps bluescreening with an iaStor.sys error. It happens randomly between 10 mins and a few seconds after booting (even in safe mode).

I have tried a memory test and that has turned out fine. I have checked the system logs and they don't indicate hard drive failure nor does chkdsk report any corruption or bad sectors.
What could be causing this?

Answer:Satellite L500-1XM Windows 7 Bluescreen iaStor.sys

I ended up rebuilding the Win 7 OS from a recovery CD and all seems to be well now.
I am suspecting it was caused by a crafty virus as I ran GMER in safe mode and I got a message saying C:\windows\system32\config cannot be accessed, which seemed quite unusual.

3 more replies
Relevance 59.04%

hi,

Although FN buttons working, when I bought this computer first I was seeing a panel and shows FN operations. However, now I can not see this panel when I push to FN button. I don t know what happen and how can I solve this problem. I unistalled vap and installed again.

Can anyone help me?

Answer:Satellite L500-1UU - Can't see FN cards on Windows 7 64bit

Hi,

try to install Flashcard support utility [Toshiba drivers|http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp] You can also try to restart flashcard support in Toshiba utility folder (go start-Toshiba utility)

Message was edited by: Jeka-IL

2 more replies
Relevance 59.04%

My notebook has not modem/fax analogic. Because I need send fax, please send us factory and model *WIN7 driver compatibile* for send fax.

Thanks
Pasolini

Answer:Satellite Pro L500 - Need modem/fax driver for Windows 7

Hello

For sending a fax the modem must be installed properly and therefore you can find the driver on the Toshiba website:
http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers

There you can download the modem driver for Windows 7 32bit and Windows 7 64bit. :)

Greets

3 more replies
Relevance 59.04%

After install SP1 on Windows 7 64bit does not work setting the display brightness! Installing Toshiba Value Added Package 1.4.1 for Windows 7 64-bit not helped!

Need help!

Answer:Satellite L500 - FN+F6/F7 not work after Windows 7 SP1 installation

Hi

Let's try to find out what can be the cause by checking general behaviour:

- Pressing FN only should partly light up a small lamp on the keyboard AND if TVAP was installed with basic configuration should also put some images in the top of your screen. Please explain what happens in your case concerning the lamp and the visual feedback on the screen when pressing and holding the FN button only.

- Pressing i.e. FN + F5 should give You a possibility to switch between display outputs which is visualized on the display with some nice pictures. Let us know what happens when You do this please.

Thanks

Tom

15 more replies
Relevance 59.04%

Good day,
I bought my Toshiba Satellite L500 around 1 and a half years ago. I remember seeing a page in my manual that said that it would be possible to download Windows 7 free of charge.
I've been searching around for this however I couldn't find anything. Is there anyway I can find this page?

Thank you in advance,
Eduardas Lazebnyj

Answer:Re: Satellite L500 - 2e - free Windows 7 download

Operating system download is not possible.
I don?t know what kind of info you saw at this time but I presume you saw info about Windows7 upgrade.

Upgrade DVD was for free and Toshiba customers have paid shipment only.

Unfortunately this offer was limited in time and doesn?t exist anymore.

2 more replies
Relevance 59.04%

Hi all.

Although still mostly functional, Ive got several issues with my L500 which i bought 2 years ago (win updater, security center, a bunch of stupid annoying little things i have to scour the internet for specific answers) so I've decided to reinstall windows and start again from scratch rather than try to deal with each of them individually. I have tried to fix them several times now.

Ive never used a laptop before this one so this is somewhat different to what i used to do when reinstalling windows on my old pc so i thought before going ahead I'd check with some experienced laptop users.

My L500 came with minimal instructions, a product key and no windows cd. From what I have gathered so far from help documents, surfing and from a quick chat today with some one who sells computer gear is:

create a 'recovery disk' -which windows told me to label as 'windows 7 64bit repair disk'

back up my data- im buying a 500gb external hardrive for the occasion.

format my internal harddrive (erm its still right click *format* isnt it?)

once formatted insert all haloed recovery disk wich restores my L500 to manufacturers factory default setting from a partition i seem to remember the computer creating when i first turned the thing on.(is there a way i can check this? or is it standard?)

this is pretty much the gist of what the guy in the store told me today. he said it was a much faster alternative to buying a new windows cd and doing that from scratch. its also... Read more

Answer:Satellite L500 - reinstalling Windows check

OK I have an L600 as my old laptop and I reinstalled windows 7 by downloading a windows 7 iso and burning it to a DVD and using my product key you if it,s the same you have intel graphics and chipset i may be wrong but mine does so google digital river windows 7 ISO download it 64 or 32 depending what your flavour is you will need your wifi driver too as windows does,nt pick that up should be able to get that from Toshiba support.

I,d recommend formatting the whole drive and removing all the junk that they pre install so you have a nice clean install but you first install could be a test run to get you drivers you can use the intel detect you find your drivers for chipset and graphics

5 more replies
Relevance 59.04%

Hello,

I have bought a new laptop Toshiba Satellite L500-1EV. Now I am with Windows 7 32 bit OS, and I noticed that some of the shortcuts - espacially the "fn-F8" - for switching on and off the wireless adapter and "fn-F9" for toggling between mouse and touchpad input don't work. After I press FN-F8 the wireless adapter is still working and the indicator still lights. After pressing FN-F9 the system keeps on receiving input from both mouse and touchpad.

Am I missing some driver?
Thank you !

Answer:Satellite L500-1EV- Some FN keys don't work on Windows 7

Hi

Have you installed Windows 7 yourself or was it preinstalled on your notebook?

As far as I know for the FN keys you need Toshiba Value Added Package and Flash Cards Support Utility. In your case I would try to reinstall both of them, VAP firstly and then Flash Cards Support Utility.

Check the Toshiba website where you can find both tools! :)

1 more replies
Relevance 59.04%

Have a Satellite L500 Windows 7 32 bit. Windows Backup on external disk does not (longer) work. Message: Last backup was not successfull. Error message 0x8007002.

Can set restoration/recovery point and can backup from restoration/recovery points, but cannot actively save/backup data on external units with Windows tools. Toshiba Board for "secure your laptop" does not work as well. If possible, do not want to restore the whole OS.

Thanks for your help.

Answer:Satellite L500 - Error in Windows backup

Hey,

To be honest I doubt this issue has something to do with Toshiba?

Have you already checked Google for useful links?
http://igtfy.com/?q=windows+backup+error+0x8007002

I found an answer that cleaning the registry with CCleaner (or another program) worked? It would be worth a try ;)

2 more replies
Relevance 59.04%

My L500 19X had Windows 7 trial which has now expired. Any problems re-loading with XP Pro which I prefer?

Answer:Satellite L500-19X - Windows 7 trial now expired

Hi,

Go to the Toshiba driver page and check if the drivers for Windows xp are avalaible:

http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp

Talking about Windows trial, you can activate it buying the serial number.

2 more replies
Relevance 59.04%

I have recently purchased a Satellite L500.
I wanted Nero on it so this was part of the appeal of the Toshiba.

I now find that the version of Nero installed on the laptop
is not compatible with Windows 7.
I am sure that Toshiba must be disappointed with this glitch and it was not their intention.

I would be grateful if someone could suggest a resolution to this problem outwith purchasing an upgrade because this adds considerably to the final cost of the unit.

Answer:Satellite L500 - Windows 7 compatibility with Nero

Hi

Which version of Nero you are trying to install?

I assume some older versions are not compatible so you should check the Nero homepage for latest version. All current versions there are compatible with your notebook.
http://www.nero.com

By the way: For 3 months now I?m using CD Burner XP. It?s freeware tool and smaller as Nero. I like it, it?s my favorite. :)

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I have got a Toshiba L500 13W laptop which originally came with windows Vista.
I already installed Windows 7 ultimate 32-bit, but i don't like either Vista or 7, becausa of that new taskbar interface.
So i was thinking to install windows xp on it.

Toshiba offers the drivers, but i already had problems installing xp on a Vista designed desktop.
I had to make a special CD with the SATA drivers, which toshiba doesn't offer for this laptop.

So i wanted to know if somone of you people have already installed xp on this laptop model.
If you had any problems, what drivers did you use and if the original factory disc worked.

thank you for reading ,

please reply!!!

Answer:Re: Satellite L500-13W - Windows XP installation - need details

Hi mate

First of all you can install Windows XP on this notebook without the installation of SATA drivers too.
In BIOS you have to set the SATA controller mode to compatible (instead of AHCI).
This will simulate an IDE HDD controller and this does not need any SATA drivers.

Of course it?s advisable to install the SATA drivers because of the HDD performance but Win XP will run in compatible mode too.

The notebook L500-13W belongs to PSLJ3E series.
You should choose this series for driver download.

You can download the drivers from Toshiba European driver page.

The Intel Storage Manager contains the SATA drivers?

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Hi all,

I'm newly joined here in the forum and I am looking for a sound driver for my Satellite L500-1EJ model laptop which I bought last year here in Doha.

I am really surprised that the model number is not available in Toshiba driver download website!! ??

Can anyone help me please?? I am using Windows XP, service pack 2 now.

Regards

Answer:Satellite L500-1EJ - Looking for Windows XP sound driver

Hi shihabuhashim,

Why is the model number not available on Toshiba website? Where have you searched?

I have checked the Toshiba website and I can find it:
http://eu.computers.toshiba-europe.com > Support & Downloads > Download drivers
Notebook > Satellite > Satellite L Series > Satellite L500 > PSLS0E > Windows XP
(Satellite L500-1EJ belongs to PSLS0E series)

Now download the sound driver that you need but it?s recommendable installing Service Pack 3 before you start with driver installation because it contains important updates.

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Hello

I have a laptop Satellite L500-1UU, I installed on Windows 8 but, don't work all F/ keys on windows 8.
How it works?

Answer:Re: Satellite L500 - FN keys don't work on Windows 8

Maybe stupid question at the beginning of our discussion but have you checked if your notebook is supported for Win8?
I mean which drivers and Toshiba specific tools and utilities you want to install if your notebook is not supported for Win8?

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To me are necessary the driver for L500-1en. On a site has not found. If it is fashionable to use the driver from other model write from what.

To me are necessary the driver on Windows XP, Windows 7.

Answer:Satellite L500-1EN - Where to find drivers for XP and Windows 7?

Hello

I have a little bit searched on the Toshiba website and it seems that your model belongs to the PSLJTE series and therefore you can download all drivers for XP and Windows 7 here:

http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers
Notebook > Satellite > Satellite L Series > Satellite L500 > PSLJTE

Check this!!!

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No this model on toshiba site at all and all that I need is to find drivers for Windows XP for this model. Yes L500-1WR comes with preinstalled Windows 7 but I cant find drivers even for Windows 7!

Can anyone give me link to XP drivers?

Answer:Satellite L500-1WR - Can't find Windows XP drivers

Hi,

Google says that L500-1WR belongs to PSLS9E series. Go to the [European Toshiba Driver Page|http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp] and check for your laptop drivers:

http://img844.imageshack.us/img844/1855/l500.jpg

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Hi There, To EveryOne .

Can Any One Please Help Me To Find The Drivers For My *Toshiba Setellite L500-14F* For *Windows 7* .

Or

Any Can It Be Possible To Downgrade This Notebook To *Windows XP Pro* ? and Where Can I Found Drivers For This ?

I Will Be Thank Full if Any Body Help Me Regurding My Questions.

Thanks,

Answer:Where To Find Windows 7 Drivers For Satellite L500-14F?

I?m really wondering you cannot find the drivers alone.
WXP and Win7 drivers you can find on Toshiba support and download page under http://eu.computers.toshiba-europe.com > Support & Download

Your notebook belongs to PSLJTE group so be sure you choose the right notebook model and right short model number.

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hi,

I've been willing to format my old satellite L500- 1QV but I don't have a dvd so I was trying to download windows 7 from the microsoft web site and i've also downloaded the windows 7 usb/dvd tool. microsoft is asking me for the key product but right after i click in order to accept the key ive put in, then it tells me there is an error with my download and that i have to contact the producers to get the drivers i need.
on the toshiba support part of the website, the are so many divers and i have no idea if any of them are useful for what i need to do.. or if there are any others way to do it, id be greatfull to know.

please hepl!

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Hello,

at first excuse my bad english, please. :)

I bought my L500-208 a few years ago, with Windows7 64bit.
My activation-Key is on the bottom, but its not really readable completely anymore. I still got the bill included the bill of the license key (Windows7 64bit).
How do i get my activatino-key back. Is there any way to get it?

Thank you for your helpp,

greetings
Dave

Answer:Win7 Windows key on my Satellite L500 is not readable

Maybe it sounds stupid now but it is not important if this product key is readable or not. It is just evidence that you have bought notebook with preinstalled OS and valid licence key.

This key belongs to original preinstalled OS (recovery image) and this original recovery image must not be activated. You can install it 1000 times and it will be activated every time after clean installation.

In case that you want to install other OS version this key cannot be used for activation. Simply put, this key is useless.

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Hi guys,

I installed Linux on my Satellite L50-A-1F2 and now when I start Windows, after the grub, sometimes is all good ,other times I see stripes, or the Windows boot animation off-center.....sometimes like now I see the grub image instead the classic Windows logo. Everything works fine, Windows load perfectly....but if someone can resolve this problem makes me happy.

Thank u! Sorry for my English!

Answer:Windows boot animation issue on Satellite L50-A-1F2

Hi

I think your problem is defiantly related to the installed Linux.
Probably Windows 8.1 boot manager has been replaced by Linux GRUB and therefore the booting procedure looks differently.

I have no solution for you but would recommend you to check some FAQ and HowTo's in order to configure the GRUB

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Hello,
Satellite L500-PSLJ3E, upgrade to Windows 7 64bit and none of my function keys work with the fn keys. Value Added Package and Flash Cards Support Utility are installed.

Does somebody know how can I solve it?

thank you very much,

Answer:Satellite L500 - FN keys don't work after Windows 7 upgrade

Hi

Have you installed the newest tools from the Toshiba page? If you install both VAP must be installed first and then Flash Cards Support Utility.

Furthermore I would try to clean the registry using CCleaner.

Here in forum are already some threads about this issue. You should also use the forum search.

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Hope I've got this in the right place.

Purchased above and upgraded sucessfully to Windows 7 from XP.
However, the sound is very poor quality - sounds "tinny"

This is applicable to CDs, radio and DVDs particularly when listening to audio books and radio making it impossible to listen to. Have tried changing the settings for the Realtek High Def Speakers, but no difference. Then updated drivers. Windows test 'sounds' are okay and sound coming from both speakers.

I think I've tweaked every available setting I can find but can't find a tweak/setting to change the sound (less bass?). I have seen the volume control and it makes no difference.

Thanks in advance for any assistance.

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I've upgraded my Windows Vista to Windows 7 Utimate 64 bit (Upgrade not clean install) for my Satellite L500-126.

Everything works fine except the hotkeys (FN+F keys), the hotkeys worked fine in Vista before upgrade. I want to reinstall the drivers or applications for the hotkeys but the downloads page confuses me a lot. Which driver and applicantion I should download for that hotkeys?

THX!

Answer:Satellite L500-126 - Hotkeys doesn't work on Windows 7

Hi

For the FN keys and all other ?special function? you need only the Toshiba Value Added Package. It contains all drivers that you need for these functions:
http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers

I have installed Windows 7 on my Satellite A300 and Qosmio F50. After the installation of Value Added Package I can successful use the FN keys. :)

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hello guys. I want to make some questions

I have windows vista in my laptop and I want to make a clean installation with windows 7 64 bit. I have seen that drivers are ok in the site. So here are my questions

a) should i delete the hidden recovery partition or not? (eisa config if i remember correct)

b) I have taken 4 dvds with toshiba recovery disc creator. If I erase every partition in the laptop how can I restore my DVDs? With a programme in Windows or just setting bios to boot from dvds and then the procedure is automatic? Is the first dvd bootable?

thanks in advance and sorry for my english

Answer:Satellite L500-128 - Clean installation of Windows 7 64bit

Hello

a) Of course you can delete this hidden WinRE partition. If you have installed a new/other OS, this partition is useless.

b) You?re right. To restore factory settings from Toshiba recover disk you have to boot from the disks. The first disk is bootable and there you can start from the installation. This happens automatically, only few clicks are necessary to confirm the installation and create the user accounts, etc. Pretty easy and all drivers and tools are installed too! :)

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I have a Toshiba Satellite L500 - 1UU with Windows 7 64 bit OS factory Installed... I want to install a 16 bit windows 95 program which works on XP and Vista 32bit versions. I tried the compatibility wizard in windows 7 in Win 95, 98, XP, Vista settings but i get the message " out of memory resources". Is there a way around? Will i get same message if i install 32 Bit windows 7? Theres no drivers for windows vista on the support pages well.. Where will i get the drivers for Vista if theres no way around but to change my OS?

Answer:installing a16 bit windows 95 Program On Tosh Satellite L500 - 1UU

Hi,


Maybe, you should install Vmware with Xp environment to run Win 95 programs or look for Windows 95 emulators in Google

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Hi

I have got a problem with Windows 7 photo viewer as when I click on a picture to view it through photo viewer ( to play slide show feature ) , it just freeze on the first picture without moving to the next picture and no feature of Windows photo viewer like shuffle and Loop work there !!! even when I right click on the photo , it just doesn't do any thing ....

my laptop operating system is W 7 - 32 bit (L500) , so I don't know what I should do about?

could you share your knowledge with me about this matter ?


thanks in advanced

Answer:Satellite L500 - Windows 7 photo viewer is not working

How are you opening the picture? From the folder directly?

Did you try clicking on the Arrow buttons?

Is there more than one image in the folder?

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Hi,

Anybody knowing if Toshiba Satellite L500 supports 64 bit Vista or Windows 7?

Thanks

Answer:Satellite L500-13T - Does it support Vista or Windows 7 64bit?

Hi!

You can check this on the Toshiba page in few minutes if you will get all drivers for these OS:
http://eu.computers.toshiba-europe.com > Support & Downloads > Download Drivers

Bye

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Hello.

I have found and installed all drivers I need for this laptop using Windows XP. My problem is that I can only activate Wireless on this laptop by pushin FN+F8 key, I have installed the Realtek Wireless drivers and they are installed fine, but I can't get Wireless to work because of the FN keys. When I push the FN+F8 key, a blue led should turn on next to the volume controller, but it doesn't...

I've searched for the Hotkey Utility in the Toshiba India site, I downloaded and tryed it but I get the error "This software utility does not support this system", the Common Modules gives me the same error too.

I've tryed installing other Hotkey Utility driver for another laptop, and it doesn't give me that error, but it doesn't work either... I actually leaves my laptop freezing a second, every 5 seconds... and the FN keys still don't work.

Anyone know where I can find a working Hotkey Utility for my laptop using XP?

Or maybe is there a way to activate Wireless without the FN keys? I don't need the other keys... I just want a way to activate Wireless.

Thanks for your time

Answer:Satellite L500 - Can't find drivers for FN keys for Windows XP!

Hello

That?s very strange buddy because the point is that XP is the past and newer notebooks doesn?t support this OS.

What you can do is to download the utilities for another Satellite L notebook, e. g. Satellite L300. This supports Windows XP and maybe the tools from that notebook are working on yours.
Check this!!

In worst case you have to live with this issue or you upgrade to Windows Vista. That?s all what you can do.

Greets

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IN TOSHIBA SATELLITE L500 WHILE USING WINDOWS 7 64 BIT OPERATING SYSTEM ALL FUNCTION KEYS ARE NOT WORKING ONLY F11 IS WORKING AND SPECIALLY WIRELESS KEY ON OFF IS NOT WORKING I AM FACING TOO MUCH PROBLEM ANY CAN HELP REGARDING THIS PROBLEM

Answer:Wireless not working in toshiba satellite l500 in windows 7

For a start, turn off CAPS LOCK - it's considered to be shouting & many will ignore you.Did the laptop come with Windows 7 or have you installed it later? Are you sure there are drivers available for the wireless card - check the manufacturer's website if necessary. Some Toshiba laptops have a separate wireless switch on the front edge - if it's there make sure it is in the 'on' position. The usual key combination, as far as I recall, is Fn and F8 pressed at the same time (not F8 on its own) - there should be an LED that lights up on the front edge of the laptop when the wireless adapter is on."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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Good afternoon,

I have just upgraded to Windows 10 on my Satellite L500 and have noticed that none of the FN keys are working.
Is there any driver which; A is available and B where can this be downloaded.

Thank you

Answer:Satellite L500 - FN keys not working after windows 10 upgrade

Usually the Win 10 drivers can be downloaded here but only for Win 10 supported units
http://win10upgrade.toshiba.com/swup...spx?region=TEG

Unfortunately, the L500 isn’t listed a Win 10 supported notebook model.
http://win10upgrade.toshiba.com/swup...spx?region=TEG

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Hi

I needed to reinstall Windows 7 on a Satellite L500 but I can't get the FN keys to work. Would anyone here be able to give any ideas on how to get this to work?

cas

Answer:Satellite L500 - How to get FN keys working on Windows 7 64bit?

Hi,

It's pretty easy. Go to the [Toshiba driver page|http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp] and download Vap utility and Flashcard support. Then, install Vap and restart your laptop. After that do it for Flashcard support.

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I have lost my Web Camera Application from off the desktop.

I can bring it back by going to the Web Camera Application / Program files(86) / Toshiba/ Web Camera Application and clicking on the Web Camera Application .exe. But it will not reappear when I boot. I have the Auto Run ticked,

My laptop is the Satellite L500-19X, Windows 7
Thanks for any help.

Answer:Re: Satellite L500-19X - Webcam application start with Windows

Hi Altone,

Normally in webcam software you choose if the application should be started with Windows or not.
Have you checked this?

Furthermore you should check this in msconfig (start > run > msconfig). There you can find a list of all programs they will be started with Windows. Make sure that webcam software is not disabled.

In worst case you must reinstall the software but this takes only few minutes. ;)

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I have just bought a microsoft camera as my other older version Trust webcam is not compatible with Windows 7. Surely I would have no problems with a Microsoft webcam? Wrong!

Whereas before on Vista, my trusty trust webcam worked fine on yahoo messenger, I now find that I can go My Webcam - File - Preferences - Camera Settings and then Device Settings, but Camera Controls shows only Exposure. All the other options on Camera Controls are greyed out, including Zoom which I always used on my previous Toshiba Vista laptop. Very frustrating!

Any suggestions?

Many thanks

Answer:Satellite L500 - Microsoft webcam not work on Windows 7

ps The laptop is a satellite L500

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I received my copy of the win7 upgrade today. having gone to install it, once it checks what type of computer i have, it tells me it isn't supported. clearly it is, otherwise i wouldn't have been able to order it to begin with.... anyone have any suggestions for me?

when i look at the properties of my computer, it just lists the model name as 'Toshiba Notebook', i figure this may have something to do with it, but i have no idea how to fix it

can anyone help?

Answer:Satellite L500 telling me it isn't supported for windows 7 upgrade

hello,

I have a sattlite l500-128 laptop and im running windows 7 without any problem it detects al hardware automatic!
Can you start an clean installation? or is it not possible with a upgrade of windows 7?

which laptop do you have l500-*** ?

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Satellite L500-12T

I've checked other threads for this issue but they have the F8 option during start up, this laptop doesn?t have that option.
After turning on the laptop it?s either press F2 for Setup or F12 to select boot options. I try to load my Windows CD but it doesn?t load/read the disk. I also don?t know what to troubleshoot on BIOS.

It recognizes all the basic hardware. HDD and CD drive. I?ve tried to remove the battery and mouse, then just attach the adapter but I sometimes get "program cannot start press ok to turn off the computer".

Can anyone help me? What are my options to have this fixed / recovered? I can?t rely on the phone tech support since the unit is out of warranty.

Any replies would be most welcome. Thanks :)

Answer:Satellite L500 won't load. Windows.stops at x:\windows\system32\drvload

Hello

Your story is pretty confusing. It is full of different information but we don?t know which operating system do you use and has your notebook ?factory settings? or not.

Is there some reason why your notebook acts so strange? Have you done anything that can be responsible for this? Can you start OS or not.
>... sometimes get "program cannot start press ok to turn off the computer".
How to understand ?sometimes?? Which program? What happen when you press power button?

Sorry but I don?t know how to understand all this and start with discussion.
Missing F8 option is also very confusing.
Try please to set BIOS to default settings and try to start OS again.

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hi

I have Satellite L500-13W and install Windows 7 32bit. I download all drivers.

Which installation order for my model?

Answer:Satellite L500-13W - Which driver installation order on Windows 7 32bit?

Install the Chipset Driver first, then the Display Driver, then the Toshiba Value Added Package. The order of the rest of the drivers are not too important.

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Hello

I bought a notebook Satellite L500-21T from saudi arabia.

I lost the hd recovery during trying fix windows 7 installation. If I try to install windows 7 I get stop code 0x0000009c error. If I turn sata to compitibality from AHCI Windows xp sp2 not sp3 installed but most drivers like display and wlan not installed. Trying to update BIOS give that is not suitable for that the phoenix version of bios 1.5

I changed HD and RAM but the same problem. It may the BIOS?

plz help me

Answer:Satellite L500-21T - Stop error code when installing Windows 7

Hi buddy,

I?m a little bit confused now... Do you want Windows 7 or Windows XP?

If you miss some drivers after XP installation, why do you update the BIOS?

As far as I know Satellite L500 support Windows XP so you can download all missing drivers and tools on official Toshiba website:
http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp

Check this!!!

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When starting 64-bit version of win 7 cmd.exe script faile due to following error
ERROR could not move v:\_IMG\10185xsP*.swm to v:\HDDRecovery\SWImg

Duplicate file of file already exists.

Has anyone had similar error?
This happens when installing Win 7 as a first time startup

Answer:Satellite L500-1DT - HDD recovery Windows 7 64bit installation fails

Which notebook model do you have?
Please send full model name and model number.

You can find it on Toshiba sticker at the bottom.

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Hello,

The Windows 7 RC's device manager doesn't recognize my Wireless Network Adaptater (e.g. : Atheros, Intel, or Realtek). I tried to install all the drivers from Toshiba support, but none of them work :

After installation, they ask me to plug the device on my computer (of course it is yet on the mainboard !).

=> Is there a way to know what is my Wifi adaptater ?

that one failed : http://aps2.toshiba-tro.de/kb0/HTD7201PO000SR01.htm (it's only say "network adaptateur" with a yellow exclamation mark).

=> Does anybody know when Windows 7 Drivers will be released on the website ?

Answer:Satellite L500 13z - Windows 7 doesn't recognize WLAN adapter

Hello

Before you start to install all WLAN drivers that you can find on the Toshiba website you should make sure that WLAN card you have exactly. You can check this in device manager => properties => Details of WLAN card.
There you should an information like PCI\VEN_XXXX & DEV_XXXX

If you have founded this information you search with these terms on this website to determine the exact WLAN card:
http://www.pcidatabase.com/

After this you can download the correct driver for your notebook. Before you install it you should uninstall all other versions and restart the notebook.
Make also sure that WLAN is enabled with the hardware switch and FN+F8.

Greets

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Hello,

I have updatet my Toshiba Satellite L500-20X to Windows 8.
Unfortunately, since this update my WLAN Switch no longer works. All function keys work to F7, only F8 (WLAN switch) and F9 (touchpad) no longer work.

What can I do?

Thanks in advance.

Kind regards
Klaus

Answer:Satellite L500-20X - WLAN switch doesn't work after Windows 8 Upgrade

Satellite L500 is not Win 8 upgrade supported? so I think the problem is a missing driver or software?

As far as I know in order to use the FN buttons the Value Added Package for Win 8 needs to be installed.
Check other driver area for Toshiba notebook series supporting the Win 8.
Maybe you could use the VAP released for other series.

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Hi folks,

I'm running windows 7 on a Toshiba Satellite L500-1XL.

About 6 weeks ago, Windows refused to load.
I'd get the 'Toshiba' screen and then Windows startup splash, but then nothing but a black screen with a (moveable) mouse icon.

i couldn't get into safe mode, and Toshiba's built in recovery utility wouldn't work.
Even using the Toshiba 'Product Recovery" DVD was doing nothing, although the disk was making a few strange and repetitive clicks during that, so I suspected a faulty hard drive. (Possibly where the MBR was OK, but the data wasn't?)

Anyway I put in a replacement HDD (backups are a wonderful thing BTW!) and the recovery DVD loaded perfectly and all seemed well.

About 2 weeks later, I got the same problem
('Toshiba' screen Windows startup splash, but then nothing but a black screen with a (moveable) mouse icon; no safe mode; no recovery utility)

This time, however the Product recovery DVD worked fine first time.

Another 2 weeks go by and the same problem happens again; this time it took another HDD for the recovery media to work.

So my question is really what could be causing this fault?

Could it be a virus which is corrupting something which is preventing Windows from loading? And 'preventing' it so much that I can't even load the recovery utilities?

In which case could it also prevent the Product recovery DVD from loading?


Or am I looking at an intermittent fault with the HDD connector which is either physically d... Read more

Answer:Satellite L500-1XL - Strange Windows 7 Error - Virus Or Hardware fault?

> So my question is really what could be causing this fault?
I doubt it?s a virus or something like that but nothing is impossible.

From my experience the data on the HDD can be affected by different software tools.
In my case the data on the HDD was corrupt because the 3rd party software changed some files and the boot master record has been damaged.
I formatted the HDD and created new partitions.

I also use the CCleaner and I defragment the HDD several times in the week.
Since than the HDD and the data is ok and didn?t notice such symptoms anymore.

Maybe you should try this too?

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