Computer Support Forum

Re: Satellite L500-1XL - display problem after BIOS update

Question: Re: Satellite L500-1XL - display problem after BIOS update


I recently received an Satellite L500-1XL, working just fine until i gave it to a friend...
The problem is that he updated the bios to V 2.10 (don't know why) and since then the image on the display appears like 15.4" even in bios.

Any ideas what could cause the problem?


Relevance 100%
Preferred Solution: Re: Satellite L500-1XL - display problem after BIOS update

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Re: Satellite L500-1XL - display problem after BIOS update

Can you please make a pic how it looks like and post is here?
2.10 is right version and I really don?t understand what the problem is.

Is Toshiba welcome screen shown as usual?

13 more replies
Relevance 95.12%


Yesterday is installed the bios update, and everything went ok. The only problem is when I now plug in my headphones, the sound also comes out from the laptop speakers. Before the bios update only the headphones made sound when I had them plugged in.

What can i do about this?

I have Windows 7 x64

Thanks in advance.

Answer:Satellite L500-1ZP - Sound problem after bios update

Problem fixed. I reinstalled the drivers.

Sorry for not trying this at first.

2 more replies
Relevance 85.69%

My problem is that I'm looking for new drivers for the ATI Radeon HD 5165. When I install # 1, these drivers do not work just do not see any results of work. These drivers seem to be old and some games just do not work on them.

Thanks for your help.

Answer:Satellite L500-1Q9 - Update for display driver


Is it really a display driver issue that you need a new version? If you need a newer display driver for games you should update the DirectX version first and have a look if the game is compatible to your graphic card.

If you can?t find a newer display driver for Satellite L500 check other notebook specifications. Other models like Satellite L650 also have an AMD graphic card and there you should find a newer version. :)

2 more replies
Relevance 85.28%

I recently updated my computer bios since there i only can use 1 RAM module
I waited for the bios to flash then it shutted down and when i tryed to turn it on it woulnt boot up... I got only a Black screen and the system FAN running on low RPM... I romeved 1 RAM Module and gave it a try (With only 1 RAM module) and it booted up and i shutted down the computed and inserted again the RAM Module (Now with 2 RAM Modules) and it now it dont boot up again... I only can boot my computer with 1RAM Module only...
Can someone help me???

Answer:Satellite L500-13W BIOS Update

That’s very strange. Do you use original RAM modules that you got originally with your notebook?

8 more replies
Relevance 84.46%

Hello, today i was updating my drivers and when i started on my bios it crashed while it was updating. After waitting for a long time and seeing the computer crashed, i turned it off. Surprise surprise, when i turn it on i only see a black screen. Isn't there any way to reset my bios drivers? And if i have to send it to a support center, will they format my disc?

Thanks in advance

Bruno Fernandes

Answer:Satellite L500-1TU - BIOS update error


> Isn't there any way to reset my bios drivers? And if i have to send it to a support center, will they format my disc?

There is no relation between Bios and hard drive. They will reflash your Bios, all data on you hard drive will be untouched. But you should know that Bios reflash is not free procedure, you will have to pay.

5 more replies
Relevance 84.46%


I've been re-organising my nephew's laptop (part number Satellite L500-19X PSLS0E-00F01DEN), tidying files etc, applying outstanding updates etc and foolishly agreed to the Toshiba's utility offer to upgrade the BIOS which totally froze part way thru (at step 11 of 37 IIRC).

I've now got nothing but a black screen.

As I do have some IT skills, I've looked around and was going to go down the WINCRIS.EXE route creating a bootable USB drive to try and recover that way.

However, the latest BIOS for this laptop seems to be an .exe file, not a zip file from which I could extract the boot rom.

Guess I still have the option of taking the drive out of the laptop to try and recover the backup bios file the update utility said it saved to another machine anduse that to try to regress that way, but I would appreciate any advice - or indeed a bootable image - anyone could offer.

Guess I'm hoping for too much to think Toshiba themselves could supply such an image...


Answer:BIOS update bricked Satellite L500-19X

>However, the latest BIOS for this laptop seems to be an .exe file, not a zip file from which I could extract the boot rom.

The exe file isn?t ?real? exe file but it?s a package.
You can extract this exe clicking right and choosing ?Extract here??

I use WinRAR to extract the packages. Also WinZip or 7Zip should work.

But to be honest I?m not quite sure if you would be able to fix this issue.
From my knowledge an BIOS crisis disk would be needed to reflash the EPROM module and usually this can be done by Toshiba authorized service provider

However, please keep us up to date.

1 more replies
Relevance 84.46%

Hi there

I am looking for a Bios Microcode update Satellite L500-1EN to support CPU Intel T7300 SLA45.
The previous CPU was Intel? Celeron? Processor 900 SLGLQ
The latest Bios is

The system powers up, but there is a F1 prompt, after that the system boots normally.
Thanks in advance

Answer:BIOS Microcode update Satellite L500-1EN

Such updates are not offered on public download page so what you can try is to contact nearest Toshiba service and ask for help.
I?m pretty pessimistic about that because Toshiba doesn?t support CPU exchange or upgrade. I presume you know that. Do you?

1 more replies
Relevance 84.46%


I attempted to update my BIOS on my notebook because it was suggested on Tempro, and now I wish I hadnt have bothered.

My laptop has now been updating for 3 hours at the programming step 3 of 37 stage on BIOS flash and is completely frozen it wont do anything at all.
I know I shouldnt turn it off,but gave that a try and even that wouldnt work.

Its just sat humming and I dont know what to do with it.

Any ideas would be great


Answer:Satellite L500 - BIOS update crash


> My laptop has now been updating for 3 hours at the programming step 3 of 37 stage on BIOS flash and is completely frozen it wont do anything at all.

The Bios update takes several minutes to complete. it looks like that the Bios failure process goes wrong. If you turn it off, you will get a blank screen. I even don't know what to advise you. You can wait but I don't think it finishes well.

The bad thing is that you have to go to ASp (service center) and ask them to reflash for money. Unfortunately, there is no warranty for Bios failure

3 more replies
Relevance 83.64%

I downloaded "sln0v190.exe" (Phoenix WinPhlash 64) and extracted to a folder and then selected to run the BIOS flash routine.

I get the following error:
"Failed to retrieve system bios information.
BCPSYS block signature not found
Error Code -100"

As I can not read - and save - the old corrupted BIOS I can not flash the new BIOS!

Any ideas please?

Answer:Satellite L500 - BIOS update error code 100

Hi buddy,

Do you update the BIOS with administrator account?
Have you disabled the security software on your computer?
Is Toshiba Value Added Package installed?
What operating system do you use?

But may I ask you why you want to update the BIOS? Do you have any problems with the computer? If not I wouldn?t do this update. As you probably know never touch a running system ;)

1 more replies
Relevance 83.64%

It is just a small thing, but my last Toshiba laptop has the option of booting from USB. I could boot a Linux, and Windows from a USB flash drive, and this was great. So here is my question. Is there a way to boot from USB without a BIOS update?

Well, I know the answer is probably no, so I will ask the next question. Thinking that there is a update for my BIOS, I visited the website, and found out that the only update avaliable is the one I currently have. Next I went to the BIOS makers (Pheonix) website, that directed me to, which scanned my computer to check for updates. It claims that that is a new BIOS update avaliable, but I have to sign up and PAY for a yearly subscription to just get to see what the version number of this update is. So my question is, where is this "update" and does it support booting from USB?


Answer:Satellite L500 (PSLS9A-01U012) - BIOS update better than 1.6?

Hi Hambo,

The point is that not all notebooks support booting from USB device and if it?s possible is described in your user manual.
As far as I know it?s only possible to boot from USB floppy drive on Satellite L500 but not from USB stick?

Furthermore BIOS update does only fix bugs and not add new features so I don?t see a reason for an update.
But if you make a BIOS update anytime, you should download it form Toshiba website. This is the only website there you can get a compatible BIOS.

2 more replies
Relevance 82.82%


I have 2 Toshiba L500 one with the T7500 and other with T4200.
The board is the same do, i installed a new processor and both are with t7500.
The problem is that one is now showing the bios code - CPUID: FB NO MICROCODE UPDATE LOADED FOR ALTERNATE PROCESSOR.
The rest it works normal, the Windows 7 64 bits recognize it and temperature is always under the 47 ? C
I updated the Bios but the problem remains. Do you know any bios update to similar model the will fix this?

Thanks for your time.

Best Regards


Answer:Satellite L500-1TU Bios Question - CPUID:FB no Microcod Update

CPU upgrade is definitely not supported and I think you should know this.
There are many different reasons for this >

As far as I know there is no ?special? BIOS designed for such purposes, especially not for public usage.
Try to contact Toshiba service in your country and ask for help.
I don?t think anyone here can help you with this.

4 more replies
Relevance 71.34%


I HAVE THIS TOSHIBA SATELLITE A300-1ID, as described above, it happens that WERE UPDATING THE BIOS AND SUDDENLY PC turned off and there is no power nor was there any PEAK CURRENT BY ME UNLESS I have grasped TURN OFF AND NEVER HAD ANY IMAGE OR EVEN CONNECTING TO AN OUTER SCREEN.



Answer:Satellite A300-1ID - no display after BIOS update


Seems something went wrong during the BIOS update?
For me it?s really unbelievable because something like that never happened to me and I updated BIOS very often?

What to say? you will need an additional help from Toshiba ASP. I think the ROM module needs to be flashed once again using a crisis disk.

3 more replies
Relevance 70.52%


I have Toshiba A210 PSAFGE. I dowload BIOS the OS from Vista to Xp and flashing.
When I was trying to upgrade the BIOS setting, the system frozed.

I restated the system using the power button.
When restarted there is no display in my screen.
I tried to reboot it by pressing F1, F2, and even removed the battery, AC-adapter for a while, till there is no display in my screen.

I even tried connecting with external monitor, but in that also there is no display.
Right now i dont have any sort of recovery disk.

I would greatly appreciate if some one could help me.

Answer:Satellite A210 PSAFGE - no display after BIOS update

Buddy.... You shouldn't have switched off your system while updating bios...

Contact nearer toshiba center to recover such problems.........


2 more replies
Relevance 70.52%


When I was trying to do a BIOS update from windows, windows stuck and needed to restart but when I restart I did not get any display at all.
I guess my BIOS is corrupted.

I would like to try a traditional BIOS update but there is no traditional update for Satellite A200.

Any ideas?



Answer:BIOS update failed - no display on my Satellite A200


Unfortunately, it seems only the BIOS windows version is available for this notebook model.

Anyway, I wonder why you have updated the BIOS on your notebook. Many forum users have mentioned that the BIOS update is risky!
The wrong BIOS or wrong BIOS update procedure can damage the notebooks motherboard ROM!

Did you follow the BIOS update guideline which is available on the Toshiba page?!
Usually all should works after the right update procedure?

You said windows stuck and needed to restart?
Well I think something went wrong during the update process and therefore the notebook doesn?t display anything!!!

This sounds not good! In my opinion you should contact the ASP in your country because after the wrong BIOS procedure only the notebook technician could save the unit!

Good luck

2 more replies
Relevance 70.52%

Hey guys,

I need some help in form of find the right Driver. My graphic card is a: ATI Mobility Radeon HD 4650 and I have the Satellite L500 120 PSLJ3E
I need to have the Driver for my ATI Mobility Radeon HD 4650 but I cant find the right one....
Can someone help me maybe?

Is this the right side for the driver? when yes wich driver is it?
[URL] erOS=&action=&selCategory=2&selFamily=2&selSeries= 178&selProduct=857&selShortMod=890&selOS=26&selTyp e=all&country=12&language=17&search=

hope someone could help me fast....


Answer:Satellite L500-120 - Where can I get the display driver?


You can get all drivers on the Toshiba website for your notebook. I have checked this and the website show a new driver for your graphic card.

Check this: > Support & Downloads > Download Drivers

If you search for Satellite L500 and PSLJ3E you will find the right one. ;)

2 more replies
Relevance 69.7%


I???ve got a brand-new Satellite P200D and it has a weird issue I try to explain.

In random intervals, sometimes not for hours the screen begins to flicker/flash. This can happen out of the blue. I first thought it???s a heat-problem, but running heavy 3dapps and games does NOT trigger the flashing. It sometimes happens when the notebook is idle on the desktop.

I have a strong guess that this is not a hardware problem since, when it flashes the flickering stops by logging out of vista and re-login again. If it would be an hardware issue it would just constantly flash, right?

So...when I had this laptop on my desk I wiped everything since I installed Vista 32 Ultimate on it. I then downloaded all the drivers (P200D PSPBQE) from the Toshiba site. After I installed Vista and flashed to the new V1.20 BIOS I found on the Toshiba site I installed all the Toshiba drivers.

Now, I see something odd in device manager:

The PCI Express Standard Root Port as well as the ATI 2600 HD have a very odd IRQ number a-s-signed to it, it says something like 0xFFFFFFD. Also, in event-viewer I see occasional errors that ACPI couldn???t a-s-sign an IRQ to some those devices.

Mind you I just installed vista and put ALL Toshiba drivers again on the machine PLUS the new BIOS.

I slowly have an idea that this is MAYBE a BIOS problem, that the V1.20 BIOS has something wrong with its IRQ table. But I don???t have the original bios V1.00 anymore (I thought it was saved on the ... Read more

Answer:Sporadically display flickering after BIOS update - Satellite P200D

Hi there,

your troubleshooting is good and very precisely. But if you cannot reproduce the problem for hours (or not anymore) then the issue is perhaps solved.

I mean, track the behaviour of that flickering and give here some feedback if it appears again. I am with you regarding that software related issue, but I think that your drivers are all up-to-date and it should work.

Otherwise I would really suggest to send the machine to an ASP and tell them exactly the same you wrote here.


3 more replies
Relevance 69.7%

I need to reset the cmos chip, I was wondering if I can remove the ram and hope the settings will reset and so forth.

Can I just remove ram and wait 20 minutes or do I have to remove the cmos battery? Computer has no response.

Answer:Toshiba Satellite a215-7437 no display after bios update

2 things.

1. Did the BIOS Update complete properly?

2. Was it the correct BIOS for your machine?

If the BIOS flash failed then the board is a write off. Hope it's under warranty and get it replaced!

9 more replies
Relevance 69.7%

Hi All,

I have Toshiba A200 PSAE0E. I downgraded the OS from Vista to Xp.
When I was trying to upgrade the BIOS setting, the system frozed.

I restated the system using the power button. When restarted there is no display in my screen.
I tried to reboot it by pressing F1, F2, Home key and even removed the battery for a while, till there is no display in my screen.

I even tried connecting with external monitor, but in that also there is no display.
Right now i dont have any sort of recovery disk.

I would greatly appreciate if some one could help me.

Answer:Satellite A200 PSAE0E - no display after BIOS update has failed


For me it looks like the BIOS update procedure has failed.
Due to non apparent reason the system froze and you have interrupted the update procedure.

In mu opinion the ROM module (where the BIOS is stored) has not been flashed properly and this is the reason why you cannot boot up the notebook.

In this case you need the help from ASP? I know, that?s really stupid situation but I?m afraid there is no other solution.

I think the technician will try to flash the ROM module again using an special BIOS and then the notebook should boot up properly? hopefully?. I'll keep my fingers crossed for you.

Good luck

7 more replies
Relevance 69.7%

A few days ago my Notebook crashed when I was starting it and showed a BlueScreen with the code:

0x0000116 (0xFFFFFA8007AF8010, 0xFFFFF88004AC3D9C, 0x0...0,
0x0....02) atikmdag.sys Address FFFF88004AC3D9C base at FFFF88004AB1000

After that it was impossible to start the OS (Windows 7) regularly.
The PC was very slow and had a lot of disturbance in the display (a few columns with horizontal stripes all over the display). Starting the Computer in the safe mode was possible, but the disturbance was still there.

My first idea was to deinstall the video card (ATI Radeon Mobility 4650) and it first worked.
I could start my OS normaly.

But the Notebook kept crashing into a BSOD after a few hours.
The report after that was:

OS Version 6.1.7601.
ID: 1031
BCCode 116
BCP1: FFFFFA800580A010 (in a later Crash it was FFFFFA80040BB010)
BCP2: FFFFF88004A2F7F8 (later FFFFF88004AA07F8)
BCP3: 0......0
BCP4: 0.....02
OS Version 6_1_7601
Service Pack 1_0
Product 768_1
Data to descripe the problem:
C:\Windows\Minidump\010314-23602-01.dmp (bzw. 010314-22791-01.dmp

I sent this to the Toshiba Support on the 3rd of January but I didn't get any answer until now. So I hope somebody here could help me.

I tried a lot of things (updating drivers, updating windows, malware tests, and a lot more) but nothing really kept working. Sometimes the disturbance vanished for a few hours just to... Read more

Answer:Satellite Pro L500-1T5 BlueScreens and Display disturbance

It's sad, that nobody seems to know anything to solve my problem.

I can't blame the forum - but I definitely blame Toshiba for not even reacting on my request-email for almost two weeks now.

That is really bad service and if one thing is certain after that: I won't buy a Toshiba notebook again, as they seem to help only if you have guaranty left.

3 more replies
Relevance 69.7%


I have some questions about my laptop..

1. Is it normal that on some DVD/CD's the DVD rom it very loud and vibrates a lot, spesialy on older CD's..

2.The cover/lid of my laptop when i close it its kinda not in line with the rest of the pc it is not totaly alligned but its kinda hard to see expect when you look for it..but its properly on and its not lose or anything just not alinged to the "body" of the laptop

3.The lid again, Underneath the screen where the lid is mounted to the "body" off the laptop if.. it is not glued to the screen like the rest of the edges its just putted next to it you can drag in it so you can see the wires going into the screen etc
is that normal?


Answer:Satellite Pro L500-12E - Issue with CD/DVD drive and display

Hey Pedersen37,

1) Maybe your older CD?s doesn?t work properly anymore. What happens if you try the same disks in another computer?

Regarding your display/lid problem?If you mean that you can see cables they going into the screen I can?t see it on my notebook. Normally all cables are invisible and under the plastic.
It?s strange to say something about this but maybe a plastic cover isn?t installed properly or a screw is missing?

If you think something isn?t normal you have to contact your authorized service provider. They can check the notebook.

3 more replies
Relevance 69.7%

Hello, I have L500-1XP Model: PSLJFE-00300CHU, has been sell no OS, now I cannot find drivers for Windows XP, tried to look in downloads, for my model its shows me thousands drivers from varios vendor, but which is my?
Tried Intel, doesn't work.
Please help me to find all drivers for my laptop...


Answer:Satellite L500-1XP - Need Display & Sound drivers

As I can see your notebook is not supported for WXP. It is fully supported for Vista and Win7 only.

To be honest I recommend you to install Win7. It will run perfectly on this notebook model. Is this option for you or it must be WXP?

14 more replies
Relevance 69.7%

I have a new Satellite L500.
I have installed XP and i don't find display drivers.
Display is an ati mobility radeon hd 4500.

I only found drivers for vista.
Did someone find that xp drivers?

Answer:Satellite L500 with XP - Where to find display driver


You are right. The Toshiba European driver page does not provide any Win XP drivers for this notebook yet.

But I think you should not worry? many notebooks are equipped with the same GPU chip.
I recommend checking the previous Toshiba notebooks series and trying to install such driver.

In worst case you will have to google a little bit for a Win XP ATI mobility Radeon HD 4500 driver.

If you will find such driver then you could install it in device manger using the Advanced installation procedure. This will help you to point to the driver files which you have downloaded and stored on the HDD. This installation works nearly everytime?

2 more replies
Relevance 69.7%

Hello all, my problem is that with this notebook I can't tune, directly from the desktop property brightness, colour, and contrast as it was possible with the previous one. I can only tune trough F6 and F7 but it'ds not enough!

thanks for any tips

Answer:Satellite Pro L500-1T8 - Changing display brightness

Hi vanniparussa,

What do you want exactly?
I mean in display properties > Settings > Advanced you can change the color settings for brightness and different colors.

Do you find this option?

1 more replies
Relevance 69.7%

With all do respect its not normal that not only that you can't get any new drivers by support but also that the motherboard menufacture won't let you install updated intel graphic cards at all claming your drivers must be manufacture specific!!!

All the MANUAL install trough the device manager people sujjesting won't work as well giving you the same messege when you try to install it manually with advanced installetion wizzard....

Altough my laptop l500 1r3 sepused to be an Hd laptop and i have my hdmi port,movies that i watch through Tv won't stream smoothly.
The movies keep playing faster or slower like robotic movments from time to time every couple of seconds and while connecting the laptop through the hdmi port i got red lines showing up the whole time of the movie in diffrent places!!!

Since there's no drivers update im basiclly stuck and i almost regret i bought this laptop.

I never tought for a second that a lap top with t4400 proccesor,4 gb ram of ddr 3 in 1066 mhz and intel latest display graphic card WON'T be able to stream movies trough tv smoothly....The funny thing is that my friends 10 years old computer with old geforce 4 mx graphics card older proccesor than my own and 512 mb of ram ddr 1 DOES able to play movies through the tv smoothly.

It's a SHAME!!!!

Answer:Satellite L500-1r3: Why there are no new intel display drivers??

Have you tried another HDMI cable?

Does DVI or VGA output work fine?

Have you installed the latest BIOS version?

Have you tried uninstalling the existing Intel Display Drivers before installing the newer drivers?

Is the factory Windows installation installed? Or is a generic version of Windows installed?

4 more replies
Relevance 69.7%

I've already posted this in the Multimedia section but thought it probably belonged here instead.

I was wondering if anyone else who had this laptop find that the display looks a bit like you can see lines on the screen of where the pixels join? It's not always visible but just looking at it right now in my Firefox browser, the area where all the toolbars are looks like the colour isn't blended together.

Is there any adjustment I can make to improve this?


Answer:Satellite L500-19X - How to improve display quality?

It is not easy to discuss about something that isn?t visible for all of us here. I have two Toshiba notebooks, use Firefox too but I don't see something strange there. To be honest I don't see any difference on displays on my Satellite A300 and brand new Satellite A500.

In my opinion there is no much you can do. What you can do is to change display resolution, the size of the text or calibrate color but if this will help.
Try to play with all these settings.
Is there some other situation where you can see this strange color?

2 more replies
Relevance 69.29%

Good afternoon ,

My problem is I have a Toshiba L500 - 246 to that for oblivion , put a password on Windows 7 and now can not remember .

I decided to start from scratch and remove the entire computer. I clean the fan, I put thermal paste to the processor and graphics, and decided to delete all partitions and create a single .
Wanting to boot from the DVD, I went to the BIOS to change the boot BOOT, and on the first screen I get the following message: "HDD / SSD Not Installed ". I changed various settings in the BIOS, but still the same.

When I enter the Windows 7 DVD, you read me well until the window that says it needs the disk controller, and in that window I do not see any disk. I tried it with two SATA disks, and I get the same message.

Putting his ear to the hard disk when the disk starts the laptop makes the characteristic sound of light, but still not leaving anything in the BIOS.

Now, entering the browser to find the driver , I get the following:

An X Boot Disk: 30 MB of capacity

The USB flash drive appears as drive me C :

And finally, I get the CD as drive D :

Why might this be?
Why do I get the USB as a disk C ?

Thanks and regards

Answer:Satellite L500-246 - HDD not found in BIOS

Your posting is really confusing.

First of all it would be useful to know if the HDD or SSD drive is listed in the BIOS (first BIOS page)
If its listed, the HDD is OK and you follow with system installation
If its NOT listed, you should replace the HDD

Lets assume, the HDD is OK and you started the installation.
During the Windows setup you will be asked to add the SATA controller.

On the Toshiba EU driver page you will find the Intel Rapid Storage Technology Driver
This driver contains the SATA files which you could add during the Windows installation.

Hope this helps

4 more replies
Relevance 69.29%


Does anyone know where I could find the BIOS change logs .. I am interested to know what changes were implemented in BIOS version 2.00 for the satellite L500 series?
A link or any info would be much appreciated ..


Answer:Satellite L500 - Changelog in BIOS ver. 2.00?


Can you see a BIOS changelog file on the Toshiba page where you can download the BIOS update?
No? Then the case is clear: There is no BIOS changelog file available.

Don?t understand me wrong but that?s fact?

And let me give you a word of advice: Everything ok with your notebook? No problems at all? Then forget the BIOS update.

Never touch a running system! ;)

2 more replies
Relevance 69.29%

Good day,

My L500-21t is installed with windows XP OS.
Once the system is switched on, the system waits idle with a blinking black screen.

Even if we press F2 the system wont start the bios.
I tried holding the power button with battery removed and with power cable plugged.

It was of no use.

Please advice.

Answer:Satellite L500-21T cant access the Bios


Did you press the F2 immediately after the notebook has been powered up?
Try to press F2 several times?.

But to be honest it smells like a serious hardware issue? motherboard or graphic card issue maybe?

I don?t see many solution proposals for you as to checking the hardware parts? but this is a job for notebook technicians?

2 more replies
Relevance 69.29%

Hi all,

Looking for some help here - I have a Satellite L500 series and recently the battery has stopped charging - went from 3 hours to 0% - not charging overnight. Have tried altering the eco settings, holding down the power button for 40 seconds and even a new Power Supply unit (we have these at my work), but nothing seems to work. The only thing I can do without purchasing a new battery is to flash the BIOS.

Problem: I am getting an error saying that the BIOS cannot be flashed because it has less than 10% power. Any idea for a work-around?

I'm more inclined to purchase a new laptop than to spend any money repairing this one (CD drive and a USB port have also stopped working) but want to try everything to keep the ol' faithful going.

Any hints or tips?


Answer:Satellite L500 - cannot flash BIOS

To flash the BIOS using win-based version, the battery needs to be charged.
If it?s not charged, the BIOS update process would not start up.

But why you want to update the BIOS?
BIOS update does not solve the problems with CD/DVD drive or USB ports.

5 more replies
Relevance 69.29%

Hi Guys,

Yesterday, my mother-in-law was using her computer, and playing some game. The computer froze and I had to force a shutdown. Upon reboot, the computer continued giving the following message:
PXE-E61: Media check failure, check cable (Or something similar)

I removed the HDD, and replaced, it, with no avail. I checked the BIOS, and the HDD isn't even registering in there, so not sure what the hell has happened.

Anybody have any ideas on this? I'm looking at a new HDD otherwise.



Answer:Re: Satellite L500 - HDD not recognized in BIOS


If the HDD is not recognized in BIOS anymore I think it?s defective and you need a new one. This would be the reason why you get a PXE boot message at start up.

Is your notebook still under warranty? Then you can get a new HDD for free from an authorized service provider.
Otherwise you have to buy it yourself but it?s not expensive. You can use every 2.5? HDD with SATA interface.

2 more replies
Relevance 69.29%

I have Satelite l500, and i want to ask how i can enter to bios and change agp aparture size.


Answer:How enter to bios on Satellite L500


as i know, you can enter Bios pressing f2 on startup. But I don't think that there is option to change gpu aparture size. (allocate gpu memory)

2 more replies
Relevance 68.88%

i`m using the Satellite L500-120 Notebook, and before installing Windows 7 the laptop had a very comfortable function, when i applied an external display.
When i closed the lid of my notebook, the desktop was shown on my external display (with the native resolution of the external display), so i didn`t have to
switch anything at the Control Panel. In Windows 7, i`m missing this function. I already tried to use the Control Panel, but there are no settings, which fits
with the earlier ones. I can duplicate the display, in order to see my desktop screen at my external display, but with the notebook resolution of 1366 x 768.
If i extend the displays, then there is only the background image at the external display, but this time with the native resolution.

So my question is, how to conifgure Windows to recognize that i closed the lid, and that the desktop screen has to be shown on my external display?
Or do i have to install one of the Toshiba applications, which i had before, that realized this function?

Thanks for any help!

Answer:Satellite L500 - How to show external display after closing lid?


I?m not a Windows 7 user because I will wait until it will be released offical but I hope I can help you a little bit:

First of all in Power Management you can choose the action what happens if you close the Lid (e. g. sleep, turn off, etc.). This action should be disabled because otherwise the notebook will shut down or something else.

Then I think you have to install the display driver for your notebook. You can try the Vista driver because the most of them are work on Windows 7.
Then you should be able to set the correct screen resolution for external monitor.

A working display driver is important for clone or extends monitors so check this!!

1 more replies
Relevance 68.47%

help me every friend's

My problem I install wrong BIOS to my laptop. The laptop work good but the USB & bluetooth not work. I can't make my all work

Thankes to care all friend's

Answer:Satellite L500-1GK - Wrong BIOS installed


And what BIOS did you install exactly?
I mean normally you can?t install the wrong version? As far as I know this will be checked before you update it from BIOS installer program.

Did you load the default settings in BIOS after update? I mean theoretically the BIOS version could be correct but you have just forgotten this.

Check this!!!

14 more replies
Relevance 68.47%


I've noticed that a new BIOS version (v 1.90) for Satellite L500 Notebooks. My model - PSLS3A-01301D does not appear in the list of L500 models on the MyToshiba website, and I am very wary of installing the update incase it turns my laptop into a very expensive paperweight. Could anyone give me an idea if this new BIOS update is safe for my model?

Thanks in advance,


Answer:Satellite L500 - Is BIOS version 1.9 compatible?

Hi Evan,

On which Toshiba website you have searched? Notebooks are country specific products and by using Google I have founded your notebook on the Australian page:

If your notebook model doesn?t appear in the compatibility list, I think this update is not compatible to your model.

Furthermore why you want to update it? This update should only be done if your notebook doesn?t work properly. Otherwise it?s not necessary to make a BIOS update!!!

3 more replies
Relevance 68.47%


I'm after Satellite L500 owner inside knowledge regarding BIOS options. Can someone please tell me if there is a USB-HDD or equivalent option as I would like to be able to boot from a live linux usb stick from time to time.

First hand accurate information would be very welcome and much appreciated. Thanks.

Answer:Satellite L500 (-128) BIOS Options Questions

All laptops these days support USB Booting.

It can also boot from USB as a HDD (boots to C: Drive)

1 more replies
Relevance 68.47%

I have a Satellite L500-202 Toshiba Laptop.
I wanted to reinstall Win 7 on on it, but i can not install it and display a error Bios.

In setup setting display a ! in front of HDD.
What is problem?

Best Regards

Answer:Re: Satellite L500-202 - Bios Error - ! in front of HDD


Please try to set the BIOS to default using F9 button in BIOS.
To access the BIOS press F2 immediately after notebook has powered up.
Then press f9 and save the changes?

I recommend testing the HDD as well.... use a tool called "Drive Fitnes Test" for that...

5 more replies
Relevance 68.47%

Hi, just downloaded the newest BIOS update but there is an error coming up everytime I try to update it..... "uefi winflash bios above 210 battery 10% ac attached"

Ac connected and battery not charging but tried to leave and remove it too. Current bios 1.60
I tried to find a BIOS flash utility but none helped. BIOS defaults loaded and tried in safe mode too.

Any suggestions?

Answer:Satellite L500-1XC - Error when updating the BIOS


4 more replies
Relevance 68.47%

Hello everyone,

I have a Toshiba Satellite L500-1HW, and today TEMPRO shown to me three alerts, one of them about a BIOS update. When I tried to run the BIOS update application (Phoenix UEFI WinFlash) it completed the first four steps, "Load new BIOS", "Analyze old and new BIOS compatibility", "Read old BIOS" and "Save old BIOS to backup file", but when it reached the las step, "Flash new BIOS", it got stuck showing the message "Programming Bios region...". Now the laptop is on and actually I can use it since the BIOS update application does not block the system, but I don't know what to do, I don't dare just to finalize the program because I don't know if the BIOS is right.

Please help me with this problem.

Thank you.

Answer:Re: Satellite L500-1WH stuck when updating BIOS

Maybe your Virus Scanner or another security application is blocking the BIOS access? Try disabling them and see what happens.

Also check if there is a UAC prompt in the taskbar.

7 more replies
Relevance 68.47%

Hi all.

My Satellite L500-21T keep freezing when I enter BIOS pages. Even that I try to update BIOS but same problem I face.

any help would be nice. TY all

Answer:Satellite L500-21T - Freezing on BIOS pages


That means this happens *only* in BIOS but *not* in Windows or I misunderstood something?

7 more replies
Relevance 68.06%

Having followed instructions to connect laptop to TV via HDMI there is no signal. Followed instructions in User Manual but
User Manual says go to Adjust Resolution/Advanced/GenericPnPMonitor/Graphics Properties/Display Properties then click 'Multiple Display' but there is only one drop down option 'Single Display' and 1 primary device the notebook.

When I toggle FN F5 to change display it only shows LCD display.

Is this something simple I'm missing or does this suggest a fault with the Toshiba Display Driver?

Answer:Satellite L500: unable to change to Multiple Display to play via TV


For I using the HDMI connection I can recommend this:
Firstly connect the cable to your notebook and TV or external monitor. Then power on the TV and choose the right input channel. Finally power on the notebook and normally the HDMI connection will be recognized automatically.

If it doesn?t work I would recommend updating the display driver and BIOS. Both can be founded on the Toshiba website.

1 more replies
Relevance 68.06%


i have a concern regarding an error in my pc ......

the error is "display driver stopped responding and has recovered"

i had been reinstelled the windows as well as search for apdated inter display driver

but i didnt work .....

i appreciate for any advice and instruction regarding this problem....

thank you very much

Answer:Satellite L500 - display driver stopped responding and has recovered

Something like this happen on my machine but not so often, mostly when I want to see some video content in browser.
The reason why this happen is not known to me but I don't care about it until driver is recovered and I can use my machine as usual.

Have you noticed if there is some special situation when this happen?
Does t happen pretty often or just from time to time?

2 more replies
Relevance 67.65%


After a successful BIOS Update to 2.1 two of my three USB Ports aren't working anymore. Is there a way to downgrade to previous BIOS? Or what else could cause this problem?

System is a Satellite L500-153 (PSJ3E)

Message was edited by: koocho

Answer:After BIOS upgrade USB Ports not recognized on Satellite L500


Have you tried resetting the BIOS to default settings?

Power on the notebook and press F2 to enter the BIOS, then set the defaults (It is key F9 I think).

Also try other USB devices such as a USB Mouse or Keyboard, maybe your USB device is drawing too much power or has a problem.

8 more replies
Relevance 67.65%


I have two questions:

1. I recently updated my laptops bios version to 2.10 and replaced the harddrive with an SSD.
However, it seems that I cannot enter the BIOS anymore.

I tried multiple buttons but it just won't let me access the laptop's bios anymore.
Which button do I use to enter the BIOS?

2. I would like to upgrade the standard amount of memory from 4GB to 8GB.
Are there any recommended sets of ram I should use in the light of compatability issues?

Thank you for any help in advance.


Answer:Satellite L500-1ZP - Key to enter BIOS version 2.10 and Upgrading RAM

> 1. I recently updated my laptops bios version to 2.10 and replaced the harddrive with an SSD.
>However, it seems that I cannot enter the BIOS anymore.

To access the BIOS you have to press F2 at the beginning of the booting order? immediately after you powered up the unit, press F2 (press it several times in the row)

> 2. I would like to upgrade the standard amount of memory from 4GB to 8GB.
>Are there any recommended sets of ram I should use in the light of compatability issues?

Toshiba Satellite L500-1ZP laptop takes the PC3-8500 DDR3-1066 204pin SDRAM SODIMM RAM type. I would recommend the modules from Kingston manufacturer.
Very good price ? value ratio

6 more replies
Relevance 67.65%


I was downloaded the lastest BIOS update for my notebook.
The updating started but after some time my windows 7 was frezzed i think (don't respond on mouse move), and after some minutes it powered off.e

Now, i can't power on my notebook.
I have 1 year warranty more.

What can I do now? Thank you, and sorry for my bad language.

Answer:Cannot power up Satellite L500-14Z - BIOS Upate failed


That?s pity mate?
In your case there is no much to do?
You need a help from an ASP technician?
The ROM needs to be flashed again using BIOS crisis disk?

Good luck

3 more replies
Relevance 67.65%

I have just received thir bulletin


Data di ultima modifica 06/29/10
Ragione Sociale Toshiba
Tipo BIOS Update
Sottotipo windows-based
Taglia - Dimensioni (Kb) 2679
Versione 2.10-WIN
Lingua Universal
****one World Wide
Descrizione This Bios Update adds increased functionality to your system.

Plese suggest upgrade bios ? It'dangerous? now notebook works OK

Answer:BIOS upgrade on Satellite Pro L500 (PSLS4E-00C00HIT)

If everything works well and if you didn?t notice some serious problem there is no reason for update.
It is OK to be informed about available updates but the question is if they MUST be installed.

Generally speaking BIOS update is not dangerous but for some reason it can be screwed up and then you will have big problem.
My advice is: do not touch well running system.

1 more replies
Relevance 67.65%

Hey all,

Got as Satellite L500 here (PSLS0A-084002). I'm having the battery not charging issue and everything I'm finding points to a BIOS update.

Sure enough there's a new BIOS to download from the laptops drivers page. So I have the WinPhlash file "sl500(mv)_bios_w210.exe". However running it causes it to fall over before flashing the BIOS with a Error Number: 144.

This is due to the battery being bellow 10% charge however I can't get it above 10% charge as the laptop won't recognise it.

There must be a way of getting WinPhlash to run without doing that check. I read you can run it with the "/forceit" switch and that will ignor the error however that was from a while back and it seems WinPhlash have changed that as it still spits out the error.

I read running it from DOS helps but after creating a dos boot cd it claims the exe can't be run from DOS (ffffuuuuuuuu!).

Any help appreciated. Thanks =).

Answer:Cannot flash BIOS on Satellite L500 due to low battery charge

Sounds like WinPhlash can't talk to the hardware directly due to a software problem.

Did you uninstall the Toshiba Value Added Package? Download and install the latest TVAP from -> Support -> Downloads

If it still doesn't work, then your Antivirus/firewall software may be blocking WinPhlash or you need to login to Windows as Administrator.

5 more replies
Relevance 67.65%

I got Satellite L300 notebook and I want to update it's BIOS (current v1.50), so I've downloaded bios update v1.60-WIN and when I run extracted PS10160M.exe file - I get a message that "That BIOS is not for your notebook PC".

What I'm I doing wrong?

ps: that BIOS update was automatically suggested after registration on Toshiba website via serial number.

UPD: seems like autosuggestion fail: Manual search shows that 1.60-win bios update not suitable for Satellite L300 PSLBCE model. :-(

Answer:Satellite L300 BIOS update problem: "That BIOS is not for your notebook PC"


You used wrong BIOS!!!!!

The Toshiba European driver page provides an BIOS for this Satellite L300 PSLBCE series and the latest BIOS at this time is 1.50!!!!

At this time your notebook uses the latest BIOS!!!

7 more replies
Relevance 67.24%

I enabled FAST Boot in BIOS on my Satellite L500-1UU.


Answer:Re: Satellite L500-1UU BIOS Splash screen not visible anymore


Why you don?t set the BIOS back to default settings?
Power up the unit, press F2 and then choose Default settings in BIOS (I think you need to press F9).
Save the changes and reboot.

4 more replies
Relevance 67.24%

firstly the specs, i have the toshiba satellite l500 core i3 @2.13ghz 4gb ram 500gb hdd
i bought this laptop in december and recently had an issue which required me to reinstall windows 7. i went to make a set of recovery discs, only to be told that it could not find the recovery partition. the recovery partition is still there i can see it using easeus data recovery pro. thing is trying to make recovery media it says cant find the recovery partition and now the hwsetup is showing the bios version as a bunch of symbols instead of a number . is there any way to fix this without ordering a set of discs from toshiba?

screenshot of the hwsetup window is at

Answer:Satellite L500 (PSLS9A-01U012) - Wrong BIOS in HWsetup


I don?t think the problem is related to your Windows 7 installation?

In your case I would try to reinstall HWsetup and Value Added Package. Both tools can be downloaded on offical Toshiba website:

Check this!!!

7 more replies
Relevance 65.6%

This TBS advises updates to PC health monitor and HDD/SDD alert.

HDD/SDD alert has a published update in the relevant downloads section but I cannot find an update for PC health monitor.

Any one got any bright ideas ?

Otherwise this seems quite a balanced system.

Answer:Satellite L500-1XD - cannot find an update for PC health monitor

> HDD/SDD alert has a published update in the relevant downloads section but I cannot find an update for PC health monitor

If you couldn't find it on driver page, it means isn't available yet. I don't know why you were asked to update it but if PC health monitor runs well don't need to update. I don't think you will find something more in new version :)

6 more replies
Relevance 64.78%

I have a Satellite L500 running Win 7 64 bit. I have recently installed the last windows updates and have noticed that I can no longer select multiple items by holding down CTRL and left clicking. This applies to files in explorer as well as e-mails in outlook. When I try it just hangs for a few seconds but fails to select multiple items. Has anyone else come across this or have any suggestions as to a cure?

Answer:Satellite L500 CTRL + left click not working in win 7 after the last update

There's nothing lost in trying this Vista solution since there are no registry hacks etc [You cannot use keyboard shortcuts to select more than one item in Windows Explorer after you install certain applications on a Windows Vista-based computer|]

2 more replies
Relevance 63.96%

Hi ppl
I have problem with bios update, my notebook is 1.30 bios ver. and ill try update to 1.60 ver. over windows update becauseI don?t have floppy disk for traditional update. But dont work 4 me. Plz help ? Im try to update on 1.20 ver., reading in BIOS manual, but nothing hapend.
Sry ppl for bad english :)

Answer:Satellite M30-404 BIOS update problem

Howdi wiz4rd,

I have also a satellite M30 and a few weeks ago I had updated my Laptop to the newest BIOS v1.6. I had no problems with the Update.

Where did you download your BIOS? and which Productcode has your machine? (PSM30E or another)

cya bob77

2 more replies
Relevance 63.96%


I'm hoping someone can help. My Satellite L500 is hanging on the blue startup screen after it restarted after a windows update, the mouse arrow is moving, and there seems to be some hard drive activity with some flickering in the system indicator lights. Other than that, nothing? Any ideas?


Answer:Satellite L500 - System hanging on startup screen after Windows update


> hanging on the blue startup screen after it restarted after a windows update
Does it mean you get a bluescreen after Windows update and you can?t start Windows anymore?

Can you start Windows in safe mode?

3 more replies
Relevance 63.96%

My L500 wants me to update my CD creator and when I do the computer tells me that it can only be done on 64 bit OS.

Which it should be preinstalled from Toshiba.
Sattelite L500 PSLS3E-01T00VN5)

Answer:Satellite L500 (PSLS3E) - Can't update Toshiba CD Creator on Win7 64bit

Hi cba1,

Is this update necessary or can you ignore this update message?
In my opinion updates only necessary if something doesn?t work properly?

I don?t use Toshiba CD creator because there are some good alternative (freeware) programs, like CD Burner XP. Have you ever heard of that?
If not it?s worth a try!!! ;)

4 more replies
Relevance 63.55%

I installed recently the Toshiba Alerts Software - through it I received an alert to install a software for improving my Satellite A200 1GH.
After installing this software I probably updated the BIOS and now I could not start the computer because it is asking for a password already from the bios.
I did not managed any password before.
Please help me solve the problem!!!! Is there a possibility of loosing information with this situation???

Answer:BIOS update problem with Satellite A200

Hi there,

no you cannot loose any information, but in your case I would check for a NEWER BIOS version for your system because there are some threads were other users had the same problem.

A user posted that a NEWER version was released and the problem was fixed, but you must check for it here:

Otherwise it would be necessary to bring the machine to an authorized service partner. If you need a link to find the nearest one in your country:

Good luck

2 more replies
Relevance 63.55%

I download the appropriate file but it saves as tw30170w.rom. How do I execute it? Windows doesn't recognise it.


Answer:Satellite 1130 Z24 BIOS Update problem.

I would try it with the traditional Biosupdate.

Download the bios here ->

Look at " Support & Downloads " , click on "Download Bios" an choose your Model

BIOS Upgrade Procedure

Satellite 1130

1.)Extract the zip file containing the BIOS upgrade to a temporary folder.
2.) Insert a formatted 1.44MB diskette in the floppy disk drive.
3.) Execute the extracted *.exe file in the temporary folder. Follow the instructions on the screen. A BIOS update diskette will be generated.
4.) Ensure the Notebook is connected to the mains.
5.) Turn the Notebook off.
6.) Place the diskette containing the BIOS upgrade in the floppy disk drive.
7.) Turn the Notebook on with the F12 key.
8.) The BIOS boot menu appears. Select "Removeable Device", "USB Floppy Drive" or the diskette symbol using the arrow keys. Press "Enter".
9.) The Notebook will boot from the BIOS upgrade floppy diskette.
10.)The BIOS update will start automatically.
11.)After a few minutes the Notebook will switch off automatically, remove the diskette and make a restart. If it does not then remove the diskette and turn the system off and back on to restart the Notebook.

1 more replies
Relevance 63.55%


Tried updating BIOS, got blue screen, laptop no longer works, any chance I can reset the BIOS?
Sorry for the vaugeness of the post fed up with recieving the below message for no reason

"Your message contains profanity or inappropriate language. In the interests of your fellow forum users, we would ask you to amend your message."

Answer:Satellite Pro A200 - Problem After BIOS update


I'm sorry to hear this. It is really bad situation now. Unfortunately I do not believe there is something you can do alone and I am afraid you need professional help.
The best thing you can do is to contact nearest authorized service provider.

They can help you.

2 more replies
Relevance 63.55%

Hi all,

I have a Satellite C855-19X laptop and the TOSHIBA tempo alert utility prompts me to update my BIOS. However when I'm trying to do so I get the following message

" Error
Flash process will be terminated!
Current platform have secure boot feature, it must provide NV storage location by IHISI interface.
Please contact OEM BIOS engineer to add the feature.
Without this IHISI interface, the authenticate variables will be modified or cleared by flash process.
If you understand the risk and still want to flash.
You can add the following setting in platform.ini to ignore error.
SkipSecureBootProtectionCheck=1 "

Does anyone have experience with this kind of problem? Should I add this setting or is some other way around it? Because BIOS will be affected I am reluctant to do so.

Thank you in advance.

Answer:Satellite C855-19X - Update BIOS problem


First of all you should know that BIOS update is an sensitive procedure and using wrongly you can damage the motherboard. So be always careful doing BIOS update.

Secondly the BIOS update is not very necessary in case your notebook is running properly.
Do you have some problems using the notebook? No? Well, in such case I would not touch the BIOS.

However, the error message says something about ?secure boot?
Secure boot is an option available in the BIOS settings. Probably you would need to disable this secure boot before executing the BIOS update file.

3 more replies
Relevance 63.55%

Motherboard Name: Toshiba Satellite U400
Part Number : PSU40E-02300EG3
BIOS Type: Phoenix
BIOS Version: V3.00
System BIOS Date: 07/12/08
Video BIOS Date: 03/30/07

Aida64 Quick Report

I tried to do the 4.70 update in Windows 7 64bit, but WinPhlash64.exe is freeze my laptop and I failed ( i close all program and run is administrator but i failed) i kill antivirus task and close all-all programs set Compatibility Mode for WinPhlash64.exe to Windows XP (Service Pack 3) and run is Administrator but I failed.

I tried UPDATE from DOS WinPhlash 32bit or 64bit but i failed "this aplication canot start in dos mode"

On your site I can not find my version Bios v3.00 and can not do the 4.70 update......
*What should I do people ?*


Message was edited by: macak12

Answer:Satellite U400-12P Problem Update BIOS


I?ve got the same notebook model and updated the BIOS last week to version 4.70-Win and everything went smoothly.

I?ve got also Win 7 OS but 32bit.

Just one question: did you unzip the package correctly before running the exe file?
You should do this in a created folder. Furthermore in most cases the VAP (value added package) should be installed on your machine.

Check this!

1 more replies
Relevance 63.55%

I have two problems with updating the BIOS (the 1st is more important then the 2nd one):

1. While trying to install BIOS Update 6.70-WIN (29/11/13) it says that:
"The version of ROM file is the same as that of BIOS"
and it stops. In the DOS window it shows one phrase:
"NOT Windows 8 Platform, using Windows 7 update...".
I use Windows 7 Home Premium 64bit system but recently there has been major automatic update done to it.
I got lost. Is there anything I can do to update BIOS?

2. Earlier it says that Flash process will be terminated and I need to "contact OEM BIOS engineer to add the NV storage location by HISII interface". But if I want to risk I can continue etc.

Previously I took the risk and updating went well.
But is there possibility to contact OEM BIOS engieneer?

Answer:BIOS Update 6.70 problem with Satellite Pro C850-172


>While trying to install BIOS Update 6.70-WIN (29/11/13) it says that:
>"The version of ROM file is the same as that of BIOS"

What is the present BIOS version which is available on your notebook?
In case the BIOS is already up to date, the BIOS flash procedure will be interrupted.

>"NOT Windows 8 Platform, using Windows 7 update...".
I?m not quite sure about the meaning of this information but it looks like the BIOS update was released for Windows 8 system and probably its required to upgrade the system from Windows 7 to Windows 8 in order to be able to flash the BIOS

By the way: why you want to update the BIOS? Just because new version is available?
Please note that BIOS update does not improve the notebook performance but fixes some issues. In case your notebook runs properly, the BIOS update is not very important

4 more replies
Relevance 63.55%

It is asking for "Plug in AC adapter." but II'm using my laptop with AC power only. And I dont have adapter how can I install and upgrade my bois anyone have idea?

Satellite A20-S103 model.

I have bios 1.10 already I need 1.40

[Edited by: admin]

Answer:I have a BIOS update problem. Satellite A20-S103


as you had written everything should working!

Was the battery plugged in when you had done the BIOS update?

Do you use the original AC power?

Do you use the Toshiba Power Saver? If yes, set it back to defaults!

Bye Rudi

5 more replies
Relevance 63.55%


A friend of mine give me this toshiba laptop in order to fix some trouble.
I decided to update the bios that was 1.6 to 1.9.
I have launched the .exe program and all was good except when the laptop tried to restart : I heard 3 long beep and 3 LEDs (from Caplock, F10 and F11 remains lighted) and the laptop turn off. I have tried many things but without results.

So what can i do now ?

Thanks to answer me, i am in a bad situation in front of my friend who rely on me :S.

Answer:Satellite A60-743 problem with Bios update version 1.90-WIN.

And what happen now when you press power button and try to switch it on?

7 more replies
Relevance 63.55%


I've an Satellite Pro L300 (PSLBHE).
I downloaded the new bios file and started the upgrade. A window appeared and showed the old and new bios version (v1.70 -> v2.20). About in 1 min. my laptop screen turned to black but HDD green light flashed and didn't anything about 15 mins. After I pushed the power button and the laptop shutdown. Now if I push the power button nothing happen just blank (black) screen and the HDD flashing light.
What's the problem? What can I do? Please help me.


Answer:Satellite Pro L300 BIOS update problem


Try removing the battery and AC Adapter and re-seat the Memory Modules or remove any additional Memory, if it still won't boot then you may need to send the notebook to a Toshiba Repair Center for repair. There is an ASP list on the Toshiba Website.

4 more replies
Relevance 63.55%


I have a Satellite A660 and my battery doesn't want to sticks to 0% and when I unplug the cord, the computer shuts down. After many computers restarting and failing finally understood what the problem was. The problem was my BIOS which is Version 1.20.

When I try to install the BIOS, I always get these three errors:
BIOS Version Above 2.00
Battery Capacity more than 20%
AC is attached

Thanks for your answers.

Answer:Satellite A660 - BIOS Update Problem

Sounds like the BIOS Update needs at least 20% battery charge so you either need to update the BIOS with another battery or send the notebook to a Toshiba Repair center to do the BIOS update.

10 more replies
Relevance 63.55%

When i try to update bios for (28158310Q)
i get error

<img src= width='500px'>

What i can do maybe i can try other tool?

Answer:Satellite A210-199 bios update problem


I think you used wrong BIOS! Possibly the BIOS is not compatible with this notebook model.

As far as I know the A210-199 belongs to the PSAFGE family and the BIOS which is available for this series is BIOS v 2.00-WIN (bios-20100215113621.)

So it seems you try to use not compatible BIOS

5 more replies
Relevance 63.55%

Hello to all,

I have a Toshiba laptop which requested to Update into the new bios ,from 1.40 to 1.60 so i pressed Okay,all went well all green at 100% , it restarted and from then i have black screen.

I searched around the internet and i saw many people with the same laptop as mine ,to have the same problem ,i think it's problem from Toshiba (out of warranty product).

I have found that the only bios file that i get from the european site is the 1.60
So i download it , i extract it to use with crisis but inside i see 2 folders

DIS (inside has bios.rom and ec.rom)
UMA (inside has bios.rom and ec.rom)

Don't know what to use, or how do i get it alive ,any help ?

I tried with both folders with all the necessary things.

More replies
Relevance 63.55%

Hi all,

New here but i know i'll be in the right place.

I recently installed a few updates as suggested by temppro. Now whenever my compy boots up into Windows 7 64 bit i get the following message.

There was a problem starting C:\Users\Ems And Swift\AppData\Local\prtwst.dll

The specified module could not be found.

I would post the pic of it, but don't know how to paste image.

If any one could give me an idea of what to do i'd really appreciate the help.. I've tried re-installing the bios and deleting the other updates.. But still this msg appears..

Thanks in Advance


Message was edited by: kochney

just a quick note, everything seems to run fine, just this error msg, which does my nut in :D

Answer:Problem after bios update on Satellite L505-144

Have you tried removing or reinstalling Tempro?

I can't see prtwst.dll in google, are you sure that filename is correct?

11 more replies
Relevance 63.55%

Good Afternoon,
I have a Toshiba Satellite C-50b-14d and this morning i updated the BIOS via Toshiba through their updater program.
I now can not boot into windows at all.
How can i flash the BIOS to its original version and hopefully resolve this problem. The only files i can see on the support section on the website are .exe which cant run without being in Windows.
System is currently running (or was) windows 8.1
Please can anyone help?
Many thanks,

Answer:Bios Update Problem Toshiba Satellite

Power on the computer if it is off.
While the "TOSHIBA" logo is displayed, press the F2 function key to start BIOS Setup.
Check the version of BIOS and press the F9 function key then Enter to load setup defaults.
Press the F10 function key then Enter to save settings and exit. The computer will automatically reboot.

3 more replies
Relevance 63.14%

A500 Windows 7 - 64 Bit

I have download the latest versions of sound driver ( and Display Driver ( and I have some problems.
The colours are too bright and the sound is too deep (like the mid are too low).

Answer:Satellite A500: problem with sound and display driver after update!


So why you don?t go back to the previous driver versions?
In your case I would recommend setting the OS back to the early time point, before you have updated the drivers.
Usually this should helps to get the old drivers back again.


6 more replies
Relevance 62.73%

Toshiba's TEMPRO facility has notified me there is a BIOS update (published 07 Apr 2010) to be installed.

When I first received this notification I downloaded the .zip file and extracted its contents - BIOS_UPDATE_V170.exe - but on executing this file I received a pop-up error saying &lt;"c:\" folder is not accessible&gt;. I decided there must be a bug in the installer which would be corrected in time, so I did nothing and waited.

Today I received another notification that the BIOS update was available, but once again I get the same error. My c:\ folder looks OK to me!
The extracted BIOS file is in C:\TOSHIBA\ARSENAL10_10G_BIOS_UPDATE_V170_WIN where I extracted it to (having initially tried running it from my downloads folder, I thought I'd try from somewhere else, but it seems to make no difference).

Can anyone offer any suggestions? All assistance greatly appreciated.
Otherwise, how do I get advice from Toshiba?


Answer:Problem installing BIOS update on Satellite U series

OK - my mistake - ran as Admin and it runs ok - but the BIOS Updater says the date of the update is not later than the current one, so I guess I must have managed to install it the first time after all! Apologies.

2 more replies
Relevance 62.73%

I downloaded new BIOS version (v1.4) from official Toshiba website to update my computer Satellite L500D (PSLK0A - 00U009). But after update, Windows 7 cannot boot, the Windows logo displays for a while then it restarts automatically. The Windows then goes to Repair mode. I followed the instruction given on the screen to fix it. But it doesn't work.
When I reinstalled Windows, the computer worked fine until Windows Update told me to restart the computer. The computer dies again.

I think this BIOS version has a problem. I wonder if there is any way to downgrade the BIOS to older version. I found some instructions on net to use Phoenix Recovery disk but I don't have Floppy and BIOS file.
Please please HELP, very appreciate.


Answer:Re: Satellite L500D - Booting problem after BIOS update

Try to install OS again using original Toshiba recovery image. After doing this disable automatic Microsoft updates installation. When you get the message about available updates check them at first and install important updates only.

Check this one more time to see if the same will happen again. Post the results.

3 more replies
Relevance 62.73%

Hi All,
I tried flashing my BIOS through windows as recommended on my Laptop Manufacturer (Toshiba) website. I guess the process went wrong as after 2 hours still the message "Do not interrupt" was getting displayed. I had to force power off my PC. Now it is not booting up.
The Laptio is Toshiba SA50-114, Satellite series.Model No - PSA50E-06V053EN.

I have tried suggestions in following link
However, this did not work.

I would like to try suggestions in
However, I don't have the recovery disk tool and BIOS/ROM file. Have tried searching on internet, but with no results.

Can someone please help me with
1. How can I perform the BIOS update to get my PC running back.

2. Point me to links where I can find the files in the abov link.

Many Thanks in advance.
Best Regards,

Answer:Problem - BIOS Update - Toshiba Satellite SA50

You may be out of luck here... They don't give serious warnings for flashing the bios for nothing... You might have to replace the motherboard. It is that serious

4 more replies
Relevance 62.73%


I have little problem. I have been downloaded from your website BIOS 2.1 for Toshiba Satellite L750D (PSK32E).

I have been updated BIOS to 2.1 and start problem with sound. When I start game, music or something other only 2 first minutes sound plays properly but then it stops for no reason. No sound at all. I have been reinstalled op system but the problem is still there.

Sound works for 2 minutes only then is completely off. Every start application with sound plays 2 minutes and stop all quiet is. I have made a probe on my mother laptop it?s a twin laptop. I have been updated bios same problem 2 minutes and then no sound. My operating system is win 8 pro 64 my mother laptop is with win 7 x64 premium.

Two BIOS updated 2.1 ver on L750D and the problem is same. Please fix BIOS.

Answer:Satellite L750D - BIOS update 2.1 and sound problem

The BIOS seems to be very old. I was released nearly 1.5 years ago? so to be honest I doubt its and BIOS issue.

I had the similar issue with my other notebook equipped with an Realtek sound card.
The sound appeared again after plugging and removing the headphone jack?
But i could solve this installing the newest sound driver update from Realtek driver page.

But it seems that your Satellite does not support Realtek sound chip but Conexant sound chip.
Therefore the solution might not be useful for you.

However, I think you need to update the sound driver?.I recommend you to google for Conexant SmartAudio HD driver and to test the newest available driver version.
In internet I could found the Conexant SmartAudio HD Driver version for Win 7/ Win 8 / Win 8.1
Not quite sure if this is the newest version but you can test it?.

In order to manually update your driver:

1. Go to Device Manager (right click on My Computer, choose Manage and then find Device Manager in the left panel)
2. Right click on the hardware device you wish to update and choose Update Driver Software
3. Choose to select the location of the new driver manually and browse to the folder where you downloaded the driver

1 more replies
Relevance 62.73%

I have a L750-201 and is is eligible for Windows 8. Currently Windows 7.
I figured I would update the BIOS (current version 2.6) to the later version (3.6) which has some changes relevant to Windows 8 I understand.

I downloaded the BIOS update file and executed it. I had several options. One of these was to do the update from Windows, and another was to create a boot CD to do it on BOOT.
I created the CD and restarted the machine with it. All seemed to be fine but when the time came to flash the bios I got the message about the battery needing to be above 10% and the mains adaptor plugged in. So the BIOS update refused to start.

The problem is, the battery was at 100% or near as I had just fully charged it. Also the mains adaptor was in and powered. So where does the BIOS update utility get its info that the batter was less than 10%?
I have seen similar posts from other people but the problem was usually that the battery was in fact below 10% and wasn't charging. This is not the case here.

No matter I thought, I can update the other way through windows.
So I booted the machine and ran the flash utility from Windows. The system gave me the usual warning message as expected and then the machine restarted. It went straight into windows with the "Welcome" splash screen, then paused a short while, then went to a black screen with just the pointer in the middle. I assumed it was doing something as the drive light seemed pretty active. However after an age, nothing had ... Read more

Answer:Satellite L750-201 - BIOS Update Problem - Preparing for Win 8

I have a L750-201 and is is eligible for Windows 8. Currently Windows 7.
I figured I would update the BIOS (current version 2.6) to the later version (3.6) which has some changes relevant to Windows 8 I understand.

Satellite L750-201 is part of the PSK6ME series.
I’m wondering where you have found the BIOS v3.60 for this unit?
The latest BIOS seems to be v 2.80-WIN

So from my point of view you are trying to update the WRONG BIOS.

1 more replies
Relevance 62.73%

I tried to update the bios of my laptop the laptop has jammed during this op?tation and unbootable

More replies
Relevance 62.73%

I bought Satellite c660-13r 11.05.2011

After Install, and setup Internet conection, ther was message on Bulletin Board, NEW BIOS so I update the laptop bios with TOSHIBA BULLETIN BOARD. I updated the bios to 1.30 with no problems,

1. POST takes 30sec,
2. booting windows is slow
3. notebook is so slow i can cry!
4. when i open new window or just klick to open new link, everything stay for 3-4sec

and i must ask you, how is this posibile, when i open HWSetup, in start menu ->toshiba->utilytis
I can see BIOS.Version 1.40 04/08/2011 i can send you screenshots

How can i flasch BIOS with other versions,
Its big problem to work

Thank you and i hope you can help me..

Answer:Satellite C660-13r PSC0LE - BIOS update problem


The BIOS version should be mentioned in the BIOS settings.
Power up the unit, press F2 and check the version there.

Furthermore I recommend settings the BIOS back to default settings.
In BIOS settings you will need to press F9 to get default. Then save the changes and exit BIOS.
Reboot the unit and check how many processes are running in the OS background.

I recommend disabling some not essential processes in msconfig.
There you can go to StartUp tab and could uncheck not needed processes.

7 more replies
Relevance 62.73%

i have a satellite P100-473 upgraded with 4Go ram, using ubuntu 10.04 lucid 64 with nvidia driver.

Problem with temperature oft the GPU rising to high (more than 100 ?C) using sensors applet to check.

I guess it's a BIOS and driver problem.

Under windows 7 x64 i don't have this problem with the last nvidia driver (using speedfan to check temperature)

I decided to flash the bios with the last version => BD1_BIOS(V4.80)_Update.exe as i have the 4.0 version actually, and while flashing same error than you error -121. dxe update etc ...

While the .exe extract the content of the flash on your c:\tmp i'm going to try a flash bios with a usb bootable stick and phlash.exe with the BD13C43.WPH.

The problem is to find the official dos phlash.exe .. phoenix doesnt provide those kind of tools ;(

I understand the need to simple flash bios under windows .. but i don't understand the missing .iso for flashing at boot when the operating system doesnt match ...

If you have any clue thanks ;)

Answer:Problem running 4.80 Bios update on Satellite P100-473

Toshiba has offered old traditional BIOS updated (floppy) long time ago. Now you can find WIN updates only.
You can try to contact nearest Toshiba service and ask if they have traditional BIOS update.

8 more replies
Relevance 62.73%

Good morning everybody!
I have recently performed a factory default installation on the notebook object of this thread followed by Windows 7 update.
I had some problem in reinstalling all the drivers, but I solved it.

Because I always am a lucky guy , the installation of the AHCI driver has brought another undesired issue.

I have a problem in searching and installing Windows updates through, obviously, Windows Update (WU).
When I try to perform an update research, I get this error:? Windows Update cannot currently check for updates, because the service is not running...?.

The first thing I did was to check if WU service was running looking into the service ?tab? of control panel.
Nothing was changed accidentally and in fact the WU service was turned on as always.

The second step, suggested by some tutorials on the web, concerned into stopping the Windows Update service, deleting the ?SoftwareDistribution? folder and turning on another time the Windows Update service. This procedure did not solve the issue.

After many others attempts, I found the solution reading a thread in an Italian forum.

Briefly, the post explains that the issue (more evident on just formatted machines) is caused by an incompatibility of Intel Matrix Storage Manager with some processes of Windows Update. This causes that error appearing without any apparent reason.

The solution is uninstalling the Intel Matrix Storage Manager software and installing a newer one, for example this suggested by... Read more

More replies
Relevance 62.32%


I have a Satellite L500-1UR, with 64-Bit.

After a Windows Update my grapic board is down. I only have a standard monitor.
I can only switch between two different resoultions (1024x768 or 800x600).
Previous i have something with 1300x768.
I cannote use the previos driver anymore.

My Graphic board is Mobile Intel(R) 4 Series Express Chipset Family.
When I actualize the driver nothing happen.

Under the properties stand, that the digital signature can?t be prooved.
Code 52. I make a system recovery.
The first days it was like before but after another windows update the same failure happen again.

And now i can?t make another system recovery anymore.

Please help me somebody, I am desperate.


Answer:Satellite L500-1UR - Problem with the graphic


Unfortunately I cannot explain what happened exactly with your machine. Maybe you have installed all available updates (important and optional). Maybe the display driver was offered as optional driver.

Anyway, what you can do now is follow:
-try to roll back OS to earlier time using system restore option
-reinstall display driver -
-in worst case you can reinstall OS using HDD recovery option (I hope it works)

If you have more questions you are welcome.

2 more replies
Relevance 62.32%

I just want to ask regarding the error message of my laptop that appears every time i will open it.

StartRep.exe-Application Error

The instruction of 0xfc66584d referenced memory at 0x00000008 the memory could not be read.

Do i need to reformat it or should i buy a new memory, but i wonder how can i saved my important files on my laptop?

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

Answer:Toshiba Satellite L500 PROBLEM!

Quote: Originally Posted by destiny24

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

This "Service Center" is called
Help is offered free of charge.
We are volunteers from all parts of our world who endevour to help you in our spare time.
All we hope for is a "thank you" if we have assisted you in any way.

Please be patient & someone should be able to assist you soon.

3 more replies
Relevance 62.32%

I have a friends TOSHIBA Satellite Pro L500 running win7 32bit. It has this boot up problem I have not come across before. When it boots it stops at the screen with F2 for setup and F12 for boot devices and goes no further. F12 brings up the boot device menu and when the HDD is selected the windows boot menu appears safe mode etc, I need to select 'start windows normally' which it then does.

I have tried 'startup repair', updated bios, deleted partitions and did clean install of the OS and also tried a different HDD. Nothing works.

I don't think it is a BIOS virus because no messages appear. is the ROM damaged?

More replies
Relevance 62.32%

Hello everyone,

I recently bought myself a new notebook, the Satellite L500-1C7. It's running fine except for one question that I have: I am aware of the fact, that the battery lasts for only about 2-2,5 hours. But is it normal for the computer to shut down when the battery sign is showing 22% (happens after about 2,25 hours)? Then, after I put the power cable in, the battery sign suddenly shows 5%.
Is this usual or is something wrong?

Thanks in advance.

Answer:Satellite L500-1C7 battery problem

At first I must say that 2,5 hours working time on battery power supply is really great and the same is with my Satellite A300.

To be honest the whole story is a little bit strange for me. Usually before notebook switches off you should hear and see battery alarm when the critical power level is reached.
Please try to change these settings in advanced power settings and watch what happen exactly. set it to 10 or 15% and change also settings what should happen when critical level is reached (standby/hibernation/switching OFF).

If the critical level is 5% I cannot imagine notebook switches off at 22% without this battery alarm message.
How do you know it happens on 22% when notebook suddenly switches off?

1 more replies
Relevance 62.32%

Moving the lcd screen-cover (more opening or closing) causes black out the screenpicture. The problem becomes worse. an extra LCD screen gives a normal and good picture. I'm afraid there is anything wrong with de videodataconnection somewher around the movingparts of the screencover?
Anybody any idea? Thank you.

More replies
Relevance 62.32%


For the past few months my Toshiba Satellite L500-1 is shutting down frequently due overheating, which occurs during intensive use of the laptop (during gaming, photomanipulation etc.). However, I do not know what I can do about this. I will not open my laptop, unless I am told to open my laptop to do a specific task.

Today my laptop shut off again. However, when I turn it back on I noticed something happened with my fan. At this point, my laptop will not overheat fast as usually. Instead of fanspeed of 90+% it stays around the 58 to 60% (according to the Toshiba PC Health Monitor). Nevertheless, I noticed something happened with my fan. After shutdown I noticed that the fan will occasionally make a ticking noise, which is heard once every 10 minutes when the laptop is under intensive use.

What should I do now? This does worry me, should I be worried about this? Maybe another Toshiba user with a similar problem can provide me support. I would appreciate it.

Thank you.

- DR

Answer:Satellite L500 - Shutdown and a fan problem


On this virtual way it is not easy to say what the problem can be.
When you use your notebook do you use it placed on the desk?
Do you use it with AC power supply?

Which power profile do you use when notebook shuts down?
Have you tried to change power settings or anything else?

Before you start to use it intensively have you tried to end some background processes, disconnect external devices, just to see if this will help?

3 more replies
Relevance 62.32%

I tried to upgrade my Toshiba L500-22R Memory to 8GB. I bought 2x4GB Kingston PC3L 12800 SODIMM and the OS doesn't start, I did a memory check and it fails too. I tried with a Samsung 4GB 12800 and it fails too.

The original memory works good.

Any ideas?

CPU-Z TXT Report:
CPU-Z version 1.72.0.x64

Processors Information
Processor 1 ID = 0
Number of cores 2 (max 8)
Number of threads 4 (max 16)
Name Intel Core i5 430M
Codename Arrandale
Specification Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
Package (platform ID) Socket 989 rPGA (0x4)
CPUID 6.5.2
Extended CPUID 6.25
Core Stepping C2
Technology 32 nm
TDP Limit 25.0 Watts
Core Speed 1187.2 MHz
Multiplier x Bus Speed 9.0 x 131.9 MHz
Rated Bus speed 2374.3 MHz
Stock frequency 2266 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T
L1 Data cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 2 x 32 KBytes, 4-way set associative, 64-byte line size
L2 cache 2 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 3 MBytes, 12-way set associative, 64-byte line size
FID/VID Control yes

Northbridge Intel Havendale/Clarkdale Host Bridge rev. 02
Southbridge Intel HM55 rev. 05
Graphic Interface PCI-Express
PCI-E Link Width x16
PCI-E Max Link Width x16
Memory Type DDR3
Memory Size 4 GBytes
Channels Dual, (Symmetric)
Memory Frequency 527.6 MHz (4:16)
CAS# l... Read more

Answer:Satellite L500-22R - memory problem

Obviously you bought not compatible modules.
The PC3 12800 1600Mhz isn?t listed as an supported module.

The Satellite L500 can be upgraded up to 8GB RAM and you can use two 4GB DDR3 1066MHz (PC3-8500) SO-DIMM modules.

1 more replies
Relevance 61.91%

I have a newish (Dec 2010) Satellite A660, short model number PSAW3E, running Windows 7 - 64bit,

Tempro tells me that there is a new BIOS update available. I have downloaded bios-20110124091612. However when I run the update it fails. I have redownload and rerun and get the same error. The error is as follows:

A window pops up and In the very top banner it states: Installing UEFI Winflash 0.02. The error message in the window is:

'There is an error occured, please check below items.
BIOS version above 190.
Battery capacity more than 10%
AC is attached.'

The only option is to select the 'Finish' button.

Is anybody able to help?


Red Kite

Answer:Satellite A660 - How do I overcome problem installing BIOS update?

Hi Red

I don?t have this notebook model and cannot test BIOS update but just want to tell you that BIOS update is not necessary if your system runs well. If your system runs well und stabile don?t change anything.

Anyway I hope that someone with same notebook model can confirm this error happen on this notebook model.

3 more replies
Relevance 61.91%

I have downloaded the BIOS upgrade (file S10V600.exe) for my Toshiba Satellite A100-437 (PSAA8). When I am trying to run it I'm getting the answer:
"Cannot load driver
This driver has been blocked form loading.
Error code: 1275"
(I've putted dots in place of less interesting part of this message.

My system is Vista Business 64bit SP1.

I did have turned off User Account Control (in fact it the first thing I did after installing Vista ;) ).
And just to be sure I also tried to right-click the S10V600.exe file and choose "Run as administrator".
I was using the admin account.

Nothing has helped. Still the same window with the cited above message appeared.

Any help would be appreciated!


Answer:Satellite A100 - BIOS update problem with phlashnt.sys and Vista 64

Perhaps it's because you have 64bit Vista installed?

You may need to use XP or Vista 32bit to update the BIOS.

3 more replies
Relevance 61.5%

Hello every one Two days ago my laptop suddenly freeze with strange sound and screen off, after i restart it it's doesn't work and screen is black, i connected laptop to PC screen, sometimes PC screen start and down and some times get strange line " in attach", and other it work fine and laptop screen on , when i restart i face the same problem.When i start the laptop the fan work with high speed and hot air get out from it.

More replies
Relevance 61.09%


I have a problem creating recovery disks for the Satellite L500-126.

I am using the Toshiba recovery disk creator.

The 1st disk is ok.
When I try to make the 2nd disk, the systems stops exactly at 50% of the 2nd disk. and no more reaction from the disk creator.

I tried 2x, and each time i had to abort and throw away the dvd's.

any suggestions?

Answer:Problem creating recovery disks for the Satellite L500-126


You should try another DVD from different manufacturers?
It?s nothing unusual that some DVDs are not fully compatible and that the CD/DVD drives cannot write the data properly?
I had such issue in the past and could solve this testing and using different DVDs.

2 more replies
Relevance 60.27%


My DVD player is not working.

There is power to it. The motor fires up when I eject and reinsert it. The Control Panel Troubleshooting for Hardware and Devices says it is a driver problem but cannot fix it. Problem with driver.

I have reinstalled it from Toshiba site.
Is it saving to the correct place?
I'm running Windows 7 64 Bit and chose the correct driver for this.

Should I be using the 64bit?
I only have 3MB RAM which was the spec when bought.

If I wanted to change to the 32bit how do you do it without the CD/DVD player?
Is there any point in doing this?



Answer:Satellite L500-1CQ PSLS0E - CD/DVD drive does not work - Driver problem?


To be honest I?m a little bit confused.
Are you not able to boot from ANY disks; Windows disk, recover disk, Linux disk???

If it?s the case, then this means that you CD/DVD drive is faulty.
Why? Because CD/DVD drive is recognized and controlled by BIOS while booting from CD or DVD.

When Windows operating system has booted up, then the CD/DVD drive should use the common Microsoft driver which is a part of the Windows OS.
This means that you don?t need to install ANY drivers in order to get the CD/DVD working.

If you can boot from any disk but if the CD/DVD drive is not recognized in MY Computer, then I recommend checking this:

Before you would delete the upper and lower filters from the registry, delete the CD/DVD drive from device manager and then go to registry and remove filters. Then reboot the unit.

Good luck

1 more replies
Relevance 60.27%

Dear Toshiba,

Perhaps some can explain for me how this happens.

We have 2 x L500 laptops, One was purchased and activated on a day July 2010 ( Machine1 )
The other was purchased 1 day later from the same store and activated on the same day - 1 day later ( machine 2)

Yesterday, machine 1 responded with the Warning message, there is a problem with the cooling system - please shut down the machine and return it for service.

Today machine 2 responded with the exact same message, just after being switched on after 4 hours unusual situation you say or is it some sort of built in : service generating feature ???
I am not convinced it's a fluke and there was nothing wrong with either machine that I could see.

Anyway a reboot of each machine fixed the problem, see how long it takes to return.
As you guessed it , both machines are out of warranty by a few months now.

If any of you have a similar problem, would be glad to hear from you.



Answer:Satellite L500: Warning : Problem with Cooling system message


A friend of mine has got the Satellite L500. As far as I know the notebook runs pretty well.

I?m not sure if this message has been created due to a software issue but the notebook should shuts down automatically if the cooling modules would not work properly and if the temperature would goes up to a higher level?

So I recommend watching the temp level for the next time and of course you could get in contact with an Toshiba ASP in your country if would notice higher temp or some hardware issue with the cooling module?

1 more replies