Computer Support Forum

Satellite L500 - how to install Windows 7 on new HDD

Question: Satellite L500 - how to install Windows 7 on new HDD

I've just bought 2 satellite L500 1xl/1xj second hand with a view to re selling one and keeping the other.

Problem is both have the HDD pulled from them and I have no installation CDs to re install Windows 7.
How can I do this without the CDs or original HDD?

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Preferred Solution: Satellite L500 - how to install Windows 7 on new HDD

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite L500 - how to install Windows 7 on new HDD

> i have no installation cds to re install windows 7, how can i do this without the cds or original hdd ???

Get Windows copy disk and install, all drivers are available on the [Toshiba driver page|] You can also buy a [Recovery disk|] I don't see any other options to do.

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I formatted my Satellite L500-1ZP (PSLS9E) and thought idd install win xp instead of win7 (dont have the backup disk/partition)
now when i start it up with the windows XP cd in it the blue screen "windows setup" starts but when its finished loading it gives me an error code:
"*** STOP: 0x0000007B (0xF78DA63C, 0xC0000034, 0x00000000, 0x00000000)"

I've read somewhere that I need to download SATA drivers for my laptop and make a windows xp installation disk with the SATA drivers on it???

I've tried searching these drivers but i dont know wich ones i need and how to make the installation disk
Do I copy my original windows XP home cd and put the drivers in a folder somewhere on the disk?

I hope someone can solve my problem because the laptop is just one year old and I dont really want to buy a new one...

Answer:How to install WXP on my Satellite L500-1ZP?

I just hope you have created recovery DVD before you have started to install own OS. After own OS installation you will not have access to recovery data anymore.

You are right. For WXP installation you need SATA driver. How to install WXP on newer notebook models you can read on

At the end I must say that your last sentence is pretty confusing for me. You have bought notebook designed for Win7 and you want to use old WXP on it. Do you really think you must buy new notebook if you want to install WXP?

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Hello To Every One.

Dear All.

I Have *Toshiba Setellite L500-14F* Model and Currently i am Running Windows 7 On it ,As It Did Not Came With Any OS So i Install Windows 7 on it.

So Now I Want To Install Windows XP on it , As I am Facing Some Problems to Work With Some Software Which Are Not Supporting and Having Compatibility Issues With Windows 7.

I Had Allready Downloaded All Drivers For Windows XP For This Notebook.
By Reading and Searching The Forums I Found Out That I Need To Upgrade They BIOS Also So I Did That But Invain.

So Please Help By Guiding Me That What Steps Do I Had To Take To Successfully Install The Windows Xp on This Machine. As I Am Faild Twice A Time.

Thanks in Advance

And Best Regards

Answer:I want to install Win XP on Satellite L500-14F


if you want to install Xp on your computer, you need to change Sata Controller in Bios ,,Compatible,, otherwise you will meet a blue screen during installation. It's because of AHCI drivers Then after installation, you can download and install Storage Manager and return AHCi mode in Bios. You can also integrate them into Windows disk.

you can read here:

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Hello everyone,

I need some help regarding Windows.

I have a Toshiba Satellite Pro that came with Windows 7 pro preinstalled and the recovery DVD to downgrade to Windows XP Pro.
I had to change the hard drive so I try to reinstall Windows 7 from the recovery CD but it doesn't work. It say that it is not possible to install this on this machine.

So I tried with the recovery CD of Windows XP and no problem
I prefer to have windows Windows 7 but I don't know how to get it back
One last information, the recovery CD of Windows XP came with the laptop as the one for Windows 7 was made by the shop that sold me the computer.

Thank you for your help

Answer:Satellite Pro L500-1W4 - Cannot install Win 7 Pro after changing the HDD

As far as I know there is no some kind of limitation and if there is no problem with original recovery disc for Win7 you should be able to install it on any HDD that you use with your machine.
I have upgraded HDD to SSD on my machine and recovery image installation worked without any problem.

To be honest it is not easy to say what is wrong there but this Win7 installation disc is somehow suspect for me. I don't know which notebook model do you have exactly but somehow I feel you didn?t get original Win7 disc. Best evidence is WXP recovery disc. The prinziple with Win7 is the same and it must works.

When you use this disc you should have menu as described on

This document explains how it works with original recovery installation disc.

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I have just purchased Satellite L500 (PSLS6A-00X013) and have some surround sound speakers that I want to attach- please could somebody explain how to do this.

I also would like to know do you need to unplug the computer after you have shut it down?
I ask this as I wondered if this was then taking it's toll on the system and it would be better disconected from the power- something I never did with my desktop- but may need to do with this laptop.
Thanks in advance- Wilma

Answer:How to install external speakers on Satellite L500?

It will be interesting which speakers do you have exactly.
Anyway, exact notebook specification is not known to me but as far as I know you can connect usual PC speakers (2 speakers + 1 subwoofer) using audio out port.

Please let us know which speakers do you have exactly.

One more thing: for digital audio output notebook must have SPDIF port with optical port.

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I have a Satellite Pro L 500 with Windows Vista but I?m unable to connect to the internet wireless.

I know that the problem is that there is no wireless driver installed. I?ve tried to update it from the device manager but it doesn't work.

What else can I do ?

Answer:How to install wireless driver on Satellite Pro L500?

I don?t know which model do you have exactly (L500-xxx) and cannot say which driver do you need exactly but latest WLAN drivers you can download from Toshiba WLAN portal -

Check it out.

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I can't install the drivers for my graphic card on my computer. It's a satellite L500-1C7.
You can see her configuration here :
fabricant : Intel
model: Mobile Intel GMA 4500M

On the intel's website, they said to download the drivers on toshiba's website but here the drivers doesn't install.
During installation a message saying:

"Ce syst?me ne poss?de pas la configuration minimale requise pour l?installation du logiciel. Le programme d?installation va s?arr?ter."

I could traduct it by "the system doesn't have the minimal configuration requiered for the program's installation. The installaion program is going to stop.
I've download this drivers :
Chip Set Utility
Intel Windows 7 - 64 Bit World Wide

I'm sure this is the good drivers, so what could i do in order to install this drivers what i need?

Sorry for my bad english !

Answer:Satellite L500-1C7 Cannot install Intel graphic driver

Generally speaking it is always recommended to use Toshiba drivers only. Toshiba drivers are tested and adapted to work with graphic card placed in notebook. There is also ?mechanism? to protect graphic card from overheating and damaging.

If you check this forum you will find many users with same problem. graphic card manufacturers write on own download pages that for mobile PCs it is strictly recommended to use drivers from notebook manufacturer.

I believe you think it is good driver but do you also think that Toshiba?s driver is not good or not good enough?

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I have just replaced my hard drive and have installed Windows 7 Pro 32 bit on my L500 (PSLS6A-00X013),

I downloaded all the drivers from "My" and everything went well until I tried to install the Realtek Lan driver and the VGA driver all the other drivers work fine but it won't accept these two drivers.

The L500 is an Intel i3 4 gig ram any help would be appreciated.


Answer:Satellite L500 PSLS6A-00X013 - cannot install LAN and VGA drivers

_Regarding the display driver:_
What driver did you choose?
On the Toshiba driver page you can find two different drivers (AMD/ATI and Intel) and a comment: +(For Supported Model Only)+
This means that you should check the GPU and should use the right driver.

Your notebook is equipped with Intel graphic chip. So DON?T install AMD/ATI driver!

_Regarding LAN driver:_
What?s the problem exactly? Do you get any error messages?
Can you please provide more details.

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I have attempted to install a Canon MP640 printer with USB connection on both Satellite L500 and A300's - after software installation I get the message "USB Device Not Recognised" - the L500 runs Windows 7 the A300 runs Vista - the printer *does run* on an old Desktop PC with XP - so the cable and printers settings are good!

I have downloaded latest Canon drivers, re-installed, etc - when I plug the USB in I get the message - "USB Device Not Recognised"

I did run a Canon MP270 successfully on both L500 and A300 previously.

Answer:Cannot install Canon MP640 USB printer to Satellite L500

> software installation I get the message "USB Device Not Recognised" - the L500 runs Windows 7 the A300 runs Vista - the printer does run on an old Desktop PC with XP - so the cable and printers settings are good!

Are you sure that the printer software which you have installed on both notebooks (with Win 7 and Vista) is Win 7/Vista compatible and supported?

I mean you tried the software on computer running Win XP? that?s ok but in your case I would ask the printer manufacturer if the printer software is 100% compatible with Win 7 and vista OS.


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I have a Notebook Toshiba Satellite Pro L500-1T8 and its hard drive has been damaged, so I cannot recover the special partition (I've tried also with the 0-key bootup).

I haven't create a restore disk from windows 7 because nobody told me to do so!

I'd like to re-install my windows 7 licensed copy (at the moment I've installed an ubuntu linux).
How can I do?


Answer:Satellite Pro L500-1T8 - How to install Win 7 if recovery partition is damaged

No way to recover a genuine Toshiba laptop? Is it true?

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had complete hard disk failure, no recovery cd's had been created, reloaded windows 7, looked up and downloaded drivers from Toshiba, BUT there are only two video drivers listed, amd and Intel both marked "for supported model only" its an Intel machine so I tried the Intel driver but it doesn?t install, it just closes, which I gather if the matching hardware is not found is the default action for these drivers.

However I am stuck with "standard VGA graphics Adapter" all the other drivers loaded perfectly, ( I installed the Intel chipset driver first and rebooted, so it should be ok but it?s not)

Any ideas?


Answer:Satellite L500 - cannot install Intel video driver

Which Satellite L500 do you have exactly (L500-xxx)?
Do you use 32 or 64 bit OS?

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I have recently Installed Windows 7 64 bit onto my Mother's Laptop (L500 - PSLJ0A-01E013) and from downloading either version of flash cards from the support site ( [here|] )

Results in (from what I can tell) only kenotify.exe and the relevant install info being created. Using the other one results in the original one being uninstalled, and then the same thing happening. While kenotify is running, noting happens if I use FN-F6 (brightness down) or FN-F7 (bright up) or any of the other ones.

Also, Toshiba support station doesn't seem to find any "updates" for the software, and it doesn?t even want me to download the BIOS update which I haven't got.


Answer:Trying to install flash cards on Satellite L500 - Win7 x64

Your posting is somehow confusing for me.
Do you have problem with SD card driver installation, keynotify.exe or FN keys functionality?

Have you installed own OS version?

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I've tried to reinstall Windows 7 on Satellite L500-19x but it won't complete - every time I boot up laptop a white splash screen appears saying "preparing to install...may take a few minutes" but this never disappears...can get out of this screen by starting task manager and hitting escape a few times.

When get as far as desktop things seem to be in order except for command prompt running Syswow64/sysprep/...access is denied on continuous loop, also there is a window saying "TUPIT 2" which seems to have failed as there is a "requested registry access is not allowed" in front of it.

Would really appreciate if somebody could tell me how to fix this as it is extremely frustrating and seems to be so close yet so far to being successfully completed!

Answer:Satellite L500-19X: Win7 install won't work - stuck on syswow64 loop?


This message is very strange. Had read in internet about similar issues but the issues were always related to the registry problems.
In most cases the error message appeared trying to repair the Windows OS.

Did you try to make a clean installation?
I think you should format the HDD firstly before trying to install the Win 7.
Hopefully everything would be erased from HDD before starting the setup installation?

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i can't install Windows 8.1 (Windows 8 is running successfull). Is this "by design" (maybe missing support for things like PAE, NX or SSE2. see

Thanks for help


Answer:Satellite L500-1C7 and Windows 8.1

If Win 8 runs on your notebook properly, then it should be possible to upgrade the Win 8 to Windows 8.1 too…

In order to get Win 8.1, install all Win 8 updates and then access the Windows Store to get the Win 8.1 update.

It should be possible to install the Win 8.1 update in case Win 8 is already up to date.

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I changed my operating system to windows 8 64bit , all hardware defined by windows except chipset & blutooth (I defined them once from Windows 7 another time from latest model like L830). but the function key not working (for wirekess/blutooth on/off ).

Is there any drivers for L500-21T for windows 8 64bit or from specific new compatible models drivers?

Answer:Satellite L500-21T & Windows 8 64-bit

> Is there any drivers for L500-21T for windows 8 64bit...
On you can check if your notebook is supported for Win8 OS.

One more thing: your notebook has Intel HM55 Express Chipset. Interesting is that Tecra A11 with part number PTSE0E has the same chipset and it is supported for Win8 so you can try to use chipset driver offered for this Tecra notebook.

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Recently I have bought Satellite L500 with Windows Vista. I hope Toshiba make the Windows 7 drivers soon so I can install Windows 7 Professional on my laptop. Why does it take so long?

Would the drivers come I an few weeks or must we wait till next year?

Greats, from the netherlands!!

Answer:Satellite L500-128 - When can I get Windows 7 drivers?


I think i have found windows 7 drivers for the l500 serie.
My laptop have almost the same specfication as the usa Satellite L500-ST2522 !

Follow this link and press downloads: rpn=PSLU0U&modelFilter=L500-ST2522&selCategory=3&selFamily=1073768663
I go to test it soon!!



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I have bought a new Satellite L500-1PU and tried to load Windows XP and it gave me a blue screen twice.
What could be the problem? If I were to buy an Operating system should it be 32 bit or 64 bit. Please help (They dont come preloaded like the rest in its family)

Answer:Cannot load Windows XP on Satellite L500-1PU

Any suggestions?

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I've a little problem... I wanted to install my Windows 7 Upgrade but after choosing my language I should choose the Model name of my notebook and the modell Satellite L500-N14 is not in the list.

Can anybody tell me what I have to do or what can I do now to go on with installing my Windows 7 Upgrade???

Answer:Satellite L500-14N - Windows 7 Upgrade


I can remember that month or two ago someone asked the same question but with Satellite L500D.
Can you please send us exact model number and offered numbers on upgrade DVD?

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Apologies if this isn't the right forum. Not sure if this is purely for those laptops upgraded through the official Update programme.

But anyway, I have a Satellite L500-1ZR which isn't covered by the official programme so I went and updated my laptop directly through Microsoft. Everything works perfectly so far. However, Windows has installed its own drivers for my Radeon Mobility HD 4500 series and I would prefer to use the ATI drivers. As is normal, I can't install the drivers directly from the ATI website but when I try to install drivers through the Catalyst Install Manager that is on the Toshiba website, as I've always done in the past, it claims that it can't find any installable content.

Is there any way around this or is it a matter of waiting (and hoping) that Toshiba release Windows 8 drivers?

Answer:Satellite L500 - Windows 8 GPU Drivers

Here is a nice thread about Win 8 supported notebook series:

Check if your series is listed.
If its listed, it will get Win 8 drivers

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I gonna upgrade my system to windows 7 64 bit, however the windows 7 64 Bit drivers are currently not available for L500-126.
I noticed that the windows 7 32 bit drivers have been available since last week, I am wondering when the win7 64 bit drivers would be ready?


Answer:Satellite L500-126 and Windows 7 64 Bit Drivers

For my L500-164 I used all Vsta x64 drivers for windows 7. They work.
You could give it a try.


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I bought a Satellite L500 with Vista as the os. I upgraded to win 7 using the Toshiba upgrade disc I was sent. Since installing Windows 7 my laptop freezes at any time.
Ctrl-alt-del do nothing.

My only option is to turn it off with the power button. I have installed all the available drivers from the Toshiba site but to no avail. Also, since installing Win 7 the FN key does not work, the touch pad won't work and the eco utility won't work. I have checked all the drivers that I can find and reinstalled or tried to update them. I have looked at the settings for the mouse and pointing device and it all says its working.

I think it is because I can't turn it on with the FN key- FN+F9. I can mute the volume now with FN+ESC (couldn?t a few days ago) I can use the FN key to sleep and lock the laptop but the dim/ brightness keys don't work. It seems they work up to F5 only.
Any help would be greatly appreciated.


Answer:Satellite L500 - several issues with Windows 7

Hi joey,

Can you find any information in Windows event viewer about this freeze?

You should check the device manager for unknown devices or yellow exclamation marks. Maybe it?s a driver issue.

Regarding the FN keys you have to install Toshiba Value Added Package and Flash Cards Support Utility. They are required for FN keys and then you are able to enable/disable the touchpad (FN+F9).

Last but not least check the Toshiba page for a Windows 7 version of Eco Utility.

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I have a satellite L500-02F with windows 7 and I would like to downgrade to Windows XP, but on the Toshiba web site there is only driver for windows 7.
I have found a web site where I can download or buy a cd with the driver for it, but I'm not sure the driver will be good.

Thank to help me if you can

+Message was edited: Link has been removed - not allowed+

Answer:Satellite L500-02F - Drivers for Windows XP?

It seems that SATELLITE L500-02F PSLS0C-02F012 belongs to Toshiba Canadian series.
Indeed, there are only Win 7 drivers.

But you can check the Toshiba European driver page.

There you will find different L500 models and there are some Win XP drivers which could work in connection with you L500 series.

Some single missing drivers you could collect at you own hand?

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Hello everyone!

I just purchased a Sat Pro L500-196 which comes with Windows7 installed.

However for the use of older software which I need for my work, I want to install the Windows XP from my old laptop.
I want to setup a dual-boot environment so I can use Win7 for most of the time but be able to boot into XP whenever I need to.

The support page for this model lists 96 drivers for WinXP for this modell.
Which of these drivers do I really need?
And are there any instructions in which order install them? Or can I download/order a cd (or cd-image) with all drivers for WinXP

As far as i know, after installing WinXP on a second partition, I need a Windows7 installation-DVD to repair the boot manager.
Otherwise only WinXP sill start.
My laptop came without such a DVD, there is just a recovery partition.
Is it possible to use the recovery-system to make Win7 start again or do I really need a Win7 DVD?

Thanks in advance,
Juergen from Germany

Answer:Re: Satellite Pro L500-196: Which drivers for Windows XP

>The support page for this model lists 96 drivers for WinXP for this modell.
>Which of these drivers do I really need?
There is no special installation order needed?
But I would start with common drivers like:
Display driver, LAN driver, Wlan driver, Modem driver, Card Reader Controller, touchpad driver, etc?.

The Controls driver should be installed before Controls (utility)?.
Try it simply?.

>As far as i know, after installing WinXP on a second partition, I need a Windows7 installation-DVD to repair the boot manager.
This is right?. I had the same issue with Vista and had to boot Vista DVD in order to repair the Vista boot manager

>Is it possible to use the recovery-system to make Win7 start again or do I really need a Win7 DVD?
No because it?s not the same.
The recovery image will format the HDD and partitions and will erase the installed Win XP.

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What about Drivers for Windows XP (32-Bit)?

On the Toshiba Driver Site for this product there are only drivers vor vista 32 bit and vista 64 bit...

where can I find drivers for Win XP??? Or do the Vista drivers work for Win XP, too??

I cannot test it now because I first want to ensure that it will work with win xp, after I wanted to install it..

Answer:Satellite L500-164 Drivers for Windows XP?


The Satellite L500 doesn?t support Windows XP, it supports only Vista 32bit and Vista 64bit. Windows XP is pretty old OS, it? the past. Now it?s Windows Vista or Windows 7.

If you want to install XP you have to collect the drivers by yourself on external websites, like Intel, Realtek and so far.

But to be honest be happy with preinstalled OS. All new notebooks are fast enough for Vista. ;)


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I have a toshiba satellite l500-02f and I have windows 7 32bit intalled.

I have programs such as adobe premiere pro cs5 and adobe after effect cs5, but I cannot install them because I have windows 7 32bit.

So I would like to know if it's possible to back up my files and programs in my laptop, then upgrading windows 7 32bit to a windows 7 64bit in the toshiba satellite l500-02f ?

Thank you.

Answer:Can Windows 7 64-bit work on Satellite L500-02F?


I found your notebook on Canadian support page and it is supported for Win7 64bit. With other words you can download drivers from download page -

Check it out.

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I just bought this laptop, and if I knew that it does not support XP, that it has only drivers for Vista I doubt, better yet I know that I would not take Toshiba.

There's no warning thas says "Vista only" or something similar, at least not in my contry and it was unpacked.

The problem is that I have only XP and I do not like VIsta at all, so is there any drivers for XP?

I couldn't find any drivers for XP, there is no drivers even for Win7, only for Vista.


Answer:Satellite L500-12P - Where can I get Windows XP drivers?


In my opinion Windows XP is pretty old OS and is the past. Vista is the future and in few days it will be Windows 7.

So you should be happy if your notebook runs properly with preinstalled Vista. The notebook is fast enough for this OS and with new SP2 it runs faster as without SP. Furthermore you can switch to classic mode and then it looks like XP.
Have you check this?

If you really want XP you have to collect drivers yourself on external websites, like Intel, Realtek and so far.


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I have a L500-19X supplied with Windows 7 trial which has now expired. Can I easily load XP Pro to replace?

I would appreciate jargon free replies as I am a computor dummy.

Answer:Satellite L500-19X - Change from Windows 7 to XP Pro


Before installing Windows xp, check if Win Xp drivers are available for your model:

If there are no drivers, it's useless to install Xp. You have to look for them in the web and most of them are not existing.

By the way, if you use a laptop with supplied Windows, there is no expiration.

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My new laptop is Satellite L500-1KK and I can not find WinXP drivers for it. I hope to find a good help


Answer:Satellite L500-1KK - Need Windows XP drivers


The Satellite L500-1KK belongs to the PSLJTE series and therefore you can find all drivers on the Toshiba page: > Support & Downloads > Download Drivers

I have checked the page and it seems that all XP drivers are available.

But why you want to change the OS? Are you not satisfied with the Toshiba preinstalled OS?


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Windows 7 officially launched today and I was wondering if the drivers will be available for my L500 laptop any time soon.
The reason I ask is because I bought the Windows 7 Ultimate and want to implement it on my laptop.

I've been using Vista drivers but ofcourse some bugs occur every now and then. Especially the Toshiva Value Added Package / Flash Card Button support giving me a hard time.
There aren't any drivers for the ATI Mobility Radeon 4570 since it's a new chipset so I editted my own driver by rewriting the INI file inside the driver folder. Setting it to my hardware ID.

But anyway, when I bought the laptop it had some kind of folder with it stating that I can upgrade my laptop to Windows 7. Allthough no drivers are available yet.

I'm probably asking the obvious but is there a date set for the drivers to be available ?

I'm sorry if this post has been answered elsewhere. I didn't manage to find an answer.

Thanks in advance.

Answer:Satellite L500-128 and Windows 7 drivers

Your laptop model will definitely be supported for Win7 and I am pretty sure drivers, tools and utilities will be available soon.
I don't believe anyone here can say for sure when exactly but I think next days they should be available for download.

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hi people,

I Have Toshiba Satellite L500 Model and run Windows 7, currently. Now, I want to Install Windows XP on it , I checked that all drivers are available on Toshiba page.
So teach me how to install Xp successfully.

Thanks in advance

Answer:Windows XP installation on Satellite L500


if you want to install Xp on your computer, you need to change Sata Controller in Bios ,,Compatible,, otherwise you will meet a blue screen during installation. It's because of AHCI drivers Then after installation, you can download and install Storage Manager and return AHCi mode in Bios. You can also integrate them into Windows disk.

You can read here:

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Hi all.

Although still mostly functional, Ive got several issues with my L500 which i bought 2 years ago (win updater, security center, a bunch of stupid annoying little things i have to scour the internet for specific answers) so I've decided to reinstall windows and start again from scratch rather than try to deal with each of them individually. I have tried to fix them several times now.

Ive never used a laptop before this one so this is somewhat different to what i used to do when reinstalling windows on my old pc so i thought before going ahead I'd check with some experienced laptop users.

My L500 came with minimal instructions, a product key and no windows cd. From what I have gathered so far from help documents, surfing and from a quick chat today with some one who sells computer gear is:

create a 'recovery disk' -which windows told me to label as 'windows 7 64bit repair disk'

back up my data- im buying a 500gb external hardrive for the occasion.

format my internal harddrive (erm its still right click *format* isnt it?)

once formatted insert all haloed recovery disk wich restores my L500 to manufacturers factory default setting from a partition i seem to remember the computer creating when i first turned the thing on.(is there a way i can check this? or is it standard?)

this is pretty much the gist of what the guy in the store told me today. he said it was a much faster alternative to buying a new windows cd and doing that from scratch. its also... Read more

Answer:Satellite L500 - reinstalling Windows check

OK I have an L600 as my old laptop and I reinstalled windows 7 by downloading a windows 7 iso and burning it to a DVD and using my product key you if it,s the same you have intel graphics and chipset i may be wrong but mine does so google digital river windows 7 ISO download it 64 or 32 depending what your flavour is you will need your wifi driver too as windows does,nt pick that up should be able to get that from Toshiba support.

I,d recommend formatting the whole drive and removing all the junk that they pre install so you have a nice clean install but you first install could be a test run to get you drivers you can use the intel detect you find your drivers for chipset and graphics

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After install SP1 on Windows 7 64bit does not work setting the display brightness! Installing Toshiba Value Added Package 1.4.1 for Windows 7 64-bit not helped!

Need help!

Answer:Satellite L500 - FN+F6/F7 not work after Windows 7 SP1 installation


Let's try to find out what can be the cause by checking general behaviour:

- Pressing FN only should partly light up a small lamp on the keyboard AND if TVAP was installed with basic configuration should also put some images in the top of your screen. Please explain what happens in your case concerning the lamp and the visual feedback on the screen when pressing and holding the FN button only.

- Pressing i.e. FN + F5 should give You a possibility to switch between display outputs which is visualized on the display with some nice pictures. Let us know what happens when You do this please.



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Hi all,

I'm newly joined here in the forum and I am looking for a sound driver for my Satellite L500-1EJ model laptop which I bought last year here in Doha.

I am really surprised that the model number is not available in Toshiba driver download website!! ??

Can anyone help me please?? I am using Windows XP, service pack 2 now.


Answer:Satellite L500-1EJ - Looking for Windows XP sound driver

Hi shihabuhashim,

Why is the model number not available on Toshiba website? Where have you searched?

I have checked the Toshiba website and I can find it: > Support & Downloads > Download drivers
Notebook > Satellite > Satellite L Series > Satellite L500 > PSLS0E > Windows XP
(Satellite L500-1EJ belongs to PSLS0E series)

Now download the sound driver that you need but it?s recommendable installing Service Pack 3 before you start with driver installation because it contains important updates.

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My notebook has not modem/fax analogic. Because I need send fax, please send us factory and model *WIN7 driver compatibile* for send fax.


Answer:Satellite Pro L500 - Need modem/fax driver for Windows 7


For sending a fax the modem must be installed properly and therefore you can find the driver on the Toshiba website: > Support & Downloads > Download Drivers

There you can download the modem driver for Windows 7 32bit and Windows 7 64bit. :)


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No this model on toshiba site at all and all that I need is to find drivers for Windows XP for this model. Yes L500-1WR comes with preinstalled Windows 7 but I cant find drivers even for Windows 7!

Can anyone give me link to XP drivers?

Answer:Satellite L500-1WR - Can't find Windows XP drivers


Google says that L500-1WR belongs to PSLS9E series. Go to the [European Toshiba Driver Page|] and check for your laptop drivers:

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Although FN buttons working, when I bought this computer first I was seeing a panel and shows FN operations. However, now I can not see this panel when I push to FN button. I don t know what happen and how can I solve this problem. I unistalled vap and installed again.

Can anyone help me?

Answer:Satellite L500-1UU - Can't see FN cards on Windows 7 64bit


try to install Flashcard support utility [Toshiba drivers|] You can also try to restart flashcard support in Toshiba utility folder (go start-Toshiba utility)

Message was edited by: Jeka-IL

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My L500 19X had Windows 7 trial which has now expired. Any problems re-loading with XP Pro which I prefer?

Answer:Satellite L500-19X - Windows 7 trial now expired


Go to the Toshiba driver page and check if the drivers for Windows xp are avalaible:

Talking about Windows trial, you can activate it buying the serial number.

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at first excuse my bad english, please. :)

I bought my L500-208 a few years ago, with Windows7 64bit.
My activation-Key is on the bottom, but its not really readable completely anymore. I still got the bill included the bill of the license key (Windows7 64bit).
How do i get my activatino-key back. Is there any way to get it?

Thank you for your helpp,


Answer:Win7 Windows key on my Satellite L500 is not readable

Maybe it sounds stupid now but it is not important if this product key is readable or not. It is just evidence that you have bought notebook with preinstalled OS and valid licence key.

This key belongs to original preinstalled OS (recovery image) and this original recovery image must not be activated. You can install it 1000 times and it will be activated every time after clean installation.

In case that you want to install other OS version this key cannot be used for activation. Simply put, this key is useless.

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I've been willing to format my old satellite L500- 1QV but I don't have a dvd so I was trying to download windows 7 from the microsoft web site and i've also downloaded the windows 7 usb/dvd tool. microsoft is asking me for the key product but right after i click in order to accept the key ive put in, then it tells me there is an error with my download and that i have to contact the producers to get the drivers i need.
on the toshiba support part of the website, the are so many divers and i have no idea if any of them are useful for what i need to do.. or if there are any others way to do it, id be greatfull to know.

please hepl!

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My nephew owns this 1 year old laptop and asked me for help yesterday.
There is a permanent eggtimer on the mouse cursor and clicking trackpad or any key does nothing.

I ctrl, alt, del to open and select task manager but then the thing freezes. depowering then the only solution.
I could not access my computer or start/ programs etc. clicking anything does nothing.

I booted in safe mode with networking and updated & ran several programs - super antispyware, spybot, ccleaner & anti malwarebytes. the latter found some stuff but no importance or anything was reported by any.

He has no recovery discs as none were supplied. he never made the recovery discs as advised when new So i tried to make a set of discs but it was unable to read some files and i had to abort the operation.
I downloaded and ran system mechanic but this found no real problems.

When i try to open my computer the response is a long time in coming and opens up a m/s windows help page only. It advises system restore but there ar no restore points available.

When i tried running avg it was behaving "very weird" to say the least. i uninstalled this too.

I uninstalled several toolbars and gaming stuff that my nephew had but for all of my efforts, above the situation remains the same. I'm now making a windows repair disc and will try that to see if it helps.

I put the disc in and rebooted with poor results. it asked me to reinstall windows and i accepted. i then, a long time l... Read more

Answer:Satellite L500 does not boot up - Windows issue?

>I think i need a new windows 7 (64) disc or a recovery dvd set from toshiba.
> Any thoughts on recovering a bad situation would be most welcome.

Yes, I agree with you? at this point I would also try to reinstall an fresh Windows system or the image from Toshiba Recovery disk?
Usually the new OS installation would help to determine what?s wrong here? from my point of view, it looks like the OS has been muddled up and possibly an installation of OS would solve this.

But as you know, this is just a theory. I think if new OS installation (Recovery) would not help you, then the next should be an HDD and RAM test?

What do you think?

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Hi There, To EveryOne .

Can Any One Please Help Me To Find The Drivers For My *Toshiba Setellite L500-14F* For *Windows 7* .


Any Can It Be Possible To Downgrade This Notebook To *Windows XP Pro* ? and Where Can I Found Drivers For This ?

I Will Be Thank Full if Any Body Help Me Regurding My Questions.


Answer:Where To Find Windows 7 Drivers For Satellite L500-14F?

I?m really wondering you cannot find the drivers alone.
WXP and Win7 drivers you can find on Toshiba support and download page under > Support & Download

Your notebook belongs to PSLJTE group so be sure you choose the right notebook model and right short model number.

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Hi I have a Satellite L500-1XM that keeps bluescreening with an iaStor.sys error. It happens randomly between 10 mins and a few seconds after booting (even in safe mode).

I have tried a memory test and that has turned out fine. I have checked the system logs and they don't indicate hard drive failure nor does chkdsk report any corruption or bad sectors.
What could be causing this?

Answer:Satellite L500-1XM Windows 7 Bluescreen iaStor.sys

I ended up rebuilding the Win 7 OS from a recovery CD and all seems to be well now.
I am suspecting it was caused by a crafty virus as I ran GMER in safe mode and I got a message saying C:\windows\system32\config cannot be accessed, which seemed quite unusual.

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I have recently purchased a Satellite L500.
I wanted Nero on it so this was part of the appeal of the Toshiba.

I now find that the version of Nero installed on the laptop
is not compatible with Windows 7.
I am sure that Toshiba must be disappointed with this glitch and it was not their intention.

I would be grateful if someone could suggest a resolution to this problem outwith purchasing an upgrade because this adds considerably to the final cost of the unit.

Answer:Satellite L500 - Windows 7 compatibility with Nero


Which version of Nero you are trying to install?

I assume some older versions are not compatible so you should check the Nero homepage for latest version. All current versions there are compatible with your notebook.

By the way: For 3 months now I?m using CD Burner XP. It?s freeware tool and smaller as Nero. I like it, it?s my favorite. :)

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Good day,
I bought my Toshiba Satellite L500 around 1 and a half years ago. I remember seeing a page in my manual that said that it would be possible to download Windows 7 free of charge.
I've been searching around for this however I couldn't find anything. Is there anyway I can find this page?

Thank you in advance,
Eduardas Lazebnyj

Answer:Re: Satellite L500 - 2e - free Windows 7 download

Operating system download is not possible.
I don?t know what kind of info you saw at this time but I presume you saw info about Windows7 upgrade.

Upgrade DVD was for free and Toshiba customers have paid shipment only.

Unfortunately this offer was limited in time and doesn?t exist anymore.

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I have bought a new laptop Toshiba Satellite L500-1EV. Now I am with Windows 7 32 bit OS, and I noticed that some of the shortcuts - espacially the "fn-F8" - for switching on and off the wireless adapter and "fn-F9" for toggling between mouse and touchpad input don't work. After I press FN-F8 the wireless adapter is still working and the indicator still lights. After pressing FN-F9 the system keeps on receiving input from both mouse and touchpad.

Am I missing some driver?
Thank you !

Answer:Satellite L500-1EV- Some FN keys don't work on Windows 7


Have you installed Windows 7 yourself or was it preinstalled on your notebook?

As far as I know for the FN keys you need Toshiba Value Added Package and Flash Cards Support Utility. In your case I would try to reinstall both of them, VAP firstly and then Flash Cards Support Utility.

Check the Toshiba website where you can find both tools! :)

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To me are necessary the driver for L500-1en. On a site has not found. If it is fashionable to use the driver from other model write from what.

To me are necessary the driver on Windows XP, Windows 7.

Answer:Satellite L500-1EN - Where to find drivers for XP and Windows 7?


I have a little bit searched on the Toshiba website and it seems that your model belongs to the PSLJTE series and therefore you can download all drivers for XP and Windows 7 here: > Support & Downloads > Download Drivers
Notebook > Satellite > Satellite L Series > Satellite L500 > PSLJTE

Check this!!!

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Have a Satellite L500 Windows 7 32 bit. Windows Backup on external disk does not (longer) work. Message: Last backup was not successfull. Error message 0x8007002.

Can set restoration/recovery point and can backup from restoration/recovery points, but cannot actively save/backup data on external units with Windows tools. Toshiba Board for "secure your laptop" does not work as well. If possible, do not want to restore the whole OS.

Thanks for your help.

Answer:Satellite L500 - Error in Windows backup


To be honest I doubt this issue has something to do with Toshiba?

Have you already checked Google for useful links?

I found an answer that cleaning the registry with CCleaner (or another program) worked? It would be worth a try ;)

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I have got a Toshiba L500 13W laptop which originally came with windows Vista.
I already installed Windows 7 ultimate 32-bit, but i don't like either Vista or 7, becausa of that new taskbar interface.
So i was thinking to install windows xp on it.

Toshiba offers the drivers, but i already had problems installing xp on a Vista designed desktop.
I had to make a special CD with the SATA drivers, which toshiba doesn't offer for this laptop.

So i wanted to know if somone of you people have already installed xp on this laptop model.
If you had any problems, what drivers did you use and if the original factory disc worked.

thank you for reading ,

please reply!!!

Answer:Re: Satellite L500-13W - Windows XP installation - need details

Hi mate

First of all you can install Windows XP on this notebook without the installation of SATA drivers too.
In BIOS you have to set the SATA controller mode to compatible (instead of AHCI).
This will simulate an IDE HDD controller and this does not need any SATA drivers.

Of course it?s advisable to install the SATA drivers because of the HDD performance but Win XP will run in compatible mode too.

The notebook L500-13W belongs to PSLJ3E series.
You should choose this series for driver download.

You can download the drivers from Toshiba European driver page.

The Intel Storage Manager contains the SATA drivers?

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I have a laptop Satellite L500-1UU, I installed on Windows 8 but, don't work all F/ keys on windows 8.
How it works?

Answer:Re: Satellite L500 - FN keys don't work on Windows 8

Maybe stupid question at the beginning of our discussion but have you checked if your notebook is supported for Win8?
I mean which drivers and Toshiba specific tools and utilities you want to install if your notebook is not supported for Win8?

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Hi to all.

I got problem with installation Windows XP on L500-1UU. After check hardware settings Windows fall into BSOD. I have read that need install sata drivers into installation pack Windows using nlite. Please tell me where I can get this driver.

Wait for response.
Best regards.

Answer:Re: Install Windows XP x64 on L500-1UU


Go to Bios. put ,,Comaptible,, in Sata Controller, press f10 -save and exit. Then, start Windows installation, no BSOD should be occur. After installation, you can install Storage Manager, restart and put back ,,AHCI,, in Sata Controller.

But before installation, go to the driver page to check if all drivers are avalaible:

Message was edited by: Jeka-IL

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I have just bought a microsoft camera as my other older version Trust webcam is not compatible with Windows 7. Surely I would have no problems with a Microsoft webcam? Wrong!

Whereas before on Vista, my trusty trust webcam worked fine on yahoo messenger, I now find that I can go My Webcam - File - Preferences - Camera Settings and then Device Settings, but Camera Controls shows only Exposure. All the other options on Camera Controls are greyed out, including Zoom which I always used on my previous Toshiba Vista laptop. Very frustrating!

Any suggestions?

Many thanks

Answer:Satellite L500 - Microsoft webcam not work on Windows 7

ps The laptop is a satellite L500

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I have got a problem with Windows 7 photo viewer as when I click on a picture to view it through photo viewer ( to play slide show feature ) , it just freeze on the first picture without moving to the next picture and no feature of Windows photo viewer like shuffle and Loop work there !!! even when I right click on the photo , it just doesn't do any thing ....

my laptop operating system is W 7 - 32 bit (L500) , so I don't know what I should do about?

could you share your knowledge with me about this matter ?

thanks in advanced

Answer:Satellite L500 - Windows 7 photo viewer is not working

How are you opening the picture? From the folder directly?

Did you try clicking on the Arrow buttons?

Is there more than one image in the folder?

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Satellite L500-PSLJ3E, upgrade to Windows 7 64bit and none of my function keys work with the fn keys. Value Added Package and Flash Cards Support Utility are installed.

Does somebody know how can I solve it?

thank you very much,

Answer:Satellite L500 - FN keys don't work after Windows 7 upgrade


Have you installed the newest tools from the Toshiba page? If you install both VAP must be installed first and then Flash Cards Support Utility.

Furthermore I would try to clean the registry using CCleaner.

Here in forum are already some threads about this issue. You should also use the forum search.

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Answer:Wireless not working in toshiba satellite l500 in windows 7

For a start, turn off CAPS LOCK - it's considered to be shouting & many will ignore you.Did the laptop come with Windows 7 or have you installed it later? Are you sure there are drivers available for the wireless card - check the manufacturer's website if necessary. Some Toshiba laptops have a separate wireless switch on the front edge - if it's there make sure it is in the 'on' position. The usual key combination, as far as I recall, is Fn and F8 pressed at the same time (not F8 on its own) - there should be an LED that lights up on the front edge of the laptop when the wireless adapter is on."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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Anybody knowing if Toshiba Satellite L500 supports 64 bit Vista or Windows 7?


Answer:Satellite L500-13T - Does it support Vista or Windows 7 64bit?


You can check this on the Toshiba page in few minutes if you will get all drivers for these OS: > Support & Downloads > Download Drivers


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I have lost my Web Camera Application from off the desktop.

I can bring it back by going to the Web Camera Application / Program files(86) / Toshiba/ Web Camera Application and clicking on the Web Camera Application .exe. But it will not reappear when I boot. I have the Auto Run ticked,

My laptop is the Satellite L500-19X, Windows 7
Thanks for any help.

Answer:Re: Satellite L500-19X - Webcam application start with Windows

Hi Altone,

Normally in webcam software you choose if the application should be started with Windows or not.
Have you checked this?

Furthermore you should check this in msconfig (start > run > msconfig). There you can find a list of all programs they will be started with Windows. Make sure that webcam software is not disabled.

In worst case you must reinstall the software but this takes only few minutes. ;)

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I received my copy of the win7 upgrade today. having gone to install it, once it checks what type of computer i have, it tells me it isn't supported. clearly it is, otherwise i wouldn't have been able to order it to begin with.... anyone have any suggestions for me?

when i look at the properties of my computer, it just lists the model name as 'Toshiba Notebook', i figure this may have something to do with it, but i have no idea how to fix it

can anyone help?

Answer:Satellite L500 telling me it isn't supported for windows 7 upgrade


I have a sattlite l500-128 laptop and im running windows 7 without any problem it detects al hardware automatic!
Can you start an clean installation? or is it not possible with a upgrade of windows 7?

which laptop do you have l500-*** ?

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I have found and installed all drivers I need for this laptop using Windows XP. My problem is that I can only activate Wireless on this laptop by pushin FN+F8 key, I have installed the Realtek Wireless drivers and they are installed fine, but I can't get Wireless to work because of the FN keys. When I push the FN+F8 key, a blue led should turn on next to the volume controller, but it doesn't...

I've searched for the Hotkey Utility in the Toshiba India site, I downloaded and tryed it but I get the error "This software utility does not support this system", the Common Modules gives me the same error too.

I've tryed installing other Hotkey Utility driver for another laptop, and it doesn't give me that error, but it doesn't work either... I actually leaves my laptop freezing a second, every 5 seconds... and the FN keys still don't work.

Anyone know where I can find a working Hotkey Utility for my laptop using XP?

Or maybe is there a way to activate Wireless without the FN keys? I don't need the other keys... I just want a way to activate Wireless.

Thanks for your time

Answer:Satellite L500 - Can't find drivers for FN keys for Windows XP!


That?s very strange buddy because the point is that XP is the past and newer notebooks doesn?t support this OS.

What you can do is to download the utilities for another Satellite L notebook, e. g. Satellite L300. This supports Windows XP and maybe the tools from that notebook are working on yours.
Check this!!

In worst case you have to live with this issue or you upgrade to Windows Vista. That?s all what you can do.


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Good afternoon,

I have just upgraded to Windows 10 on my Satellite L500 and have noticed that none of the FN keys are working.
Is there any driver which; A is available and B where can this be downloaded.

Thank you

Answer:Satellite L500 - FN keys not working after windows 10 upgrade

Usually the Win 10 drivers can be downloaded here but only for Win 10 supported units

Unfortunately, the L500 isn’t listed a Win 10 supported notebook model.

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Hope I've got this in the right place.

Purchased above and upgraded sucessfully to Windows 7 from XP.
However, the sound is very poor quality - sounds "tinny"

This is applicable to CDs, radio and DVDs particularly when listening to audio books and radio making it impossible to listen to. Have tried changing the settings for the Realtek High Def Speakers, but no difference. Then updated drivers. Windows test 'sounds' are okay and sound coming from both speakers.

I think I've tweaked every available setting I can find but can't find a tweak/setting to change the sound (less bass?). I have seen the volume control and it makes no difference.

Thanks in advance for any assistance.

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I just bougth my first Toshiba laptop, it comes with Windows 7 Professional pre-installed. Before I start spending hours on this, I am just wondering if this can be done:

1) I would like to use the Windows 7 Professional in 64 bit mode and then

2) Create second partition on HD to install Windows XP 32 bit on it.

Just wondering about if this is possible and what is the recommended sequence for the install is. First thing I need to do is to create recovery disk for Windows 7, so I assume I need to configure Windows 7 first?

Thanks for any help

Answer:Satellite L500/013 - How to make dual boot of Windows 7 and XP?

> First thing I need to do is to create recovery disk for Windows 7, so I assume I need to configure Windows 7 first?
Well, this is strongly recommended!!! Before you would do anything with your HDD you should create the recovery disk!!!

I?m not quite sure how you could set up an dual boot using Win 7 because I didn?t try this but I did it using Vista.
First of all you have to create an second partition in Vista. This could be done in Disk Management.
Then I installed Win XP on the second partition. But after the XP installation I could not start Vista because Vista boot manager was damage by Win XP.
To fix this I have used a original Vista disk (not recovery disk). I booted the Vista DVD and this has repaired the Vista boot manager. In Vista I have installed EasyBCD.
EsayBCD is a small tool which helped to add the Win XP to the Vista?s boot manager.
After new reboot Vista and Win XP appeared in the boot manager and I could choose between both OS.

I think you will need the same procedure using Win 7

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hello guys. I want to make some questions

I have windows vista in my laptop and I want to make a clean installation with windows 7 64 bit. I have seen that drivers are ok in the site. So here are my questions

a) should i delete the hidden recovery partition or not? (eisa config if i remember correct)

b) I have taken 4 dvds with toshiba recovery disc creator. If I erase every partition in the laptop how can I restore my DVDs? With a programme in Windows or just setting bios to boot from dvds and then the procedure is automatic? Is the first dvd bootable?

thanks in advance and sorry for my english

Answer:Satellite L500-128 - Clean installation of Windows 7 64bit


a) Of course you can delete this hidden WinRE partition. If you have installed a new/other OS, this partition is useless.

b) You?re right. To restore factory settings from Toshiba recover disk you have to boot from the disks. The first disk is bootable and there you can start from the installation. This happens automatically, only few clicks are necessary to confirm the installation and create the user accounts, etc. Pretty easy and all drivers and tools are installed too! :)

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I've upgraded my Windows Vista to Windows 7 Utimate 64 bit (Upgrade not clean install) for my Satellite L500-126.

Everything works fine except the hotkeys (FN+F keys), the hotkeys worked fine in Vista before upgrade. I want to reinstall the drivers or applications for the hotkeys but the downloads page confuses me a lot. Which driver and applicantion I should download for that hotkeys?


Answer:Satellite L500-126 - Hotkeys doesn't work on Windows 7


For the FN keys and all other ?special function? you need only the Toshiba Value Added Package. It contains all drivers that you need for these functions: > Support & Downloads > Download Drivers

I have installed Windows 7 on my Satellite A300 and Qosmio F50. After the installation of Value Added Package I can successful use the FN keys. :)

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I needed to reinstall Windows 7 on a Satellite L500 but I can't get the FN keys to work. Would anyone here be able to give any ideas on how to get this to work?


Answer:Satellite L500 - How to get FN keys working on Windows 7 64bit?


It's pretty easy. Go to the [Toshiba driver page|] and download Vap utility and Flashcard support. Then, install Vap and restart your laptop. After that do it for Flashcard support.

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I have a Toshiba Satellite L500 - 1UU with Windows 7 64 bit OS factory Installed... I want to install a 16 bit windows 95 program which works on XP and Vista 32bit versions. I tried the compatibility wizard in windows 7 in Win 95, 98, XP, Vista settings but i get the message " out of memory resources". Is there a way around? Will i get same message if i install 32 Bit windows 7? Theres no drivers for windows vista on the support pages well.. Where will i get the drivers for Vista if theres no way around but to change my OS?

Answer:installing a16 bit windows 95 Program On Tosh Satellite L500 - 1UU


Maybe, you should install Vmware with Xp environment to run Win 95 programs or look for Windows 95 emulators in Google

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Satellite L500-12T

I've checked other threads for this issue but they have the F8 option during start up, this laptop doesn?t have that option.
After turning on the laptop it?s either press F2 for Setup or F12 to select boot options. I try to load my Windows CD but it doesn?t load/read the disk. I also don?t know what to troubleshoot on BIOS.

It recognizes all the basic hardware. HDD and CD drive. I?ve tried to remove the battery and mouse, then just attach the adapter but I sometimes get "program cannot start press ok to turn off the computer".

Can anyone help me? What are my options to have this fixed / recovered? I can?t rely on the phone tech support since the unit is out of warranty.

Any replies would be most welcome. Thanks :)

Answer:Satellite L500 won't load. Windows.stops at x:\windows\system32\drvload


Your story is pretty confusing. It is full of different information but we don?t know which operating system do you use and has your notebook ?factory settings? or not.

Is there some reason why your notebook acts so strange? Have you done anything that can be responsible for this? Can you start OS or not.
>... sometimes get "program cannot start press ok to turn off the computer".
How to understand ?sometimes?? Which program? What happen when you press power button?

Sorry but I don?t know how to understand all this and start with discussion.
Missing F8 option is also very confusing.
Try please to set BIOS to default settings and try to start OS again.

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I bought a notebook Satellite L500-21T from saudi arabia.

I lost the hd recovery during trying fix windows 7 installation. If I try to install windows 7 I get stop code 0x0000009c error. If I turn sata to compitibality from AHCI Windows xp sp2 not sp3 installed but most drivers like display and wlan not installed. Trying to update BIOS give that is not suitable for that the phoenix version of bios 1.5

I changed HD and RAM but the same problem. It may the BIOS?

plz help me

Answer:Satellite L500-21T - Stop error code when installing Windows 7

Hi buddy,

I?m a little bit confused now... Do you want Windows 7 or Windows XP?

If you miss some drivers after XP installation, why do you update the BIOS?

As far as I know Satellite L500 support Windows XP so you can download all missing drivers and tools on official Toshiba website:

Check this!!!

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The Windows 7 RC's device manager doesn't recognize my Wireless Network Adaptater (e.g. : Atheros, Intel, or Realtek). I tried to install all the drivers from Toshiba support, but none of them work :

After installation, they ask me to plug the device on my computer (of course it is yet on the mainboard !).

=> Is there a way to know what is my Wifi adaptater ?

that one failed : (it's only say "network adaptateur" with a yellow exclamation mark).

=> Does anybody know when Windows 7 Drivers will be released on the website ?

Answer:Satellite L500 13z - Windows 7 doesn't recognize WLAN adapter


Before you start to install all WLAN drivers that you can find on the Toshiba website you should make sure that WLAN card you have exactly. You can check this in device manager => properties => Details of WLAN card.
There you should an information like PCI\VEN_XXXX & DEV_XXXX

If you have founded this information you search with these terms on this website to determine the exact WLAN card:

After this you can download the correct driver for your notebook. Before you install it you should uninstall all other versions and restart the notebook.
Make also sure that WLAN is enabled with the hardware switch and FN+F8.


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When starting 64-bit version of win 7 cmd.exe script faile due to following error
ERROR could not move v:\_IMG\10185xsP*.swm to v:\HDDRecovery\SWImg

Duplicate file of file already exists.

Has anyone had similar error?
This happens when installing Win 7 as a first time startup

Answer:Satellite L500-1DT - HDD recovery Windows 7 64bit installation fails

Which notebook model do you have?
Please send full model name and model number.

You can find it on Toshiba sticker at the bottom.

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I have Satellite L500-13W and install Windows 7 32bit. I download all drivers.

Which installation order for my model?

Answer:Satellite L500-13W - Which driver installation order on Windows 7 32bit?

Install the Chipset Driver first, then the Display Driver, then the Toshiba Value Added Package. The order of the rest of the drivers are not too important.

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I have updatet my Toshiba Satellite L500-20X to Windows 8.
Unfortunately, since this update my WLAN Switch no longer works. All function keys work to F7, only F8 (WLAN switch) and F9 (touchpad) no longer work.

What can I do?

Thanks in advance.

Kind regards

Answer:Satellite L500-20X - WLAN switch doesn't work after Windows 8 Upgrade

Satellite L500 is not Win 8 upgrade supported? so I think the problem is a missing driver or software?

As far as I know in order to use the FN buttons the Value Added Package for Win 8 needs to be installed.
Check other driver area for Toshiba notebook series supporting the Win 8.
Maybe you could use the VAP released for other series.

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Hi folks,

I'm running windows 7 on a Toshiba Satellite L500-1XL.

About 6 weeks ago, Windows refused to load.
I'd get the 'Toshiba' screen and then Windows startup splash, but then nothing but a black screen with a (moveable) mouse icon.

i couldn't get into safe mode, and Toshiba's built in recovery utility wouldn't work.
Even using the Toshiba 'Product Recovery" DVD was doing nothing, although the disk was making a few strange and repetitive clicks during that, so I suspected a faulty hard drive. (Possibly where the MBR was OK, but the data wasn't?)

Anyway I put in a replacement HDD (backups are a wonderful thing BTW!) and the recovery DVD loaded perfectly and all seemed well.

About 2 weeks later, I got the same problem
('Toshiba' screen Windows startup splash, but then nothing but a black screen with a (moveable) mouse icon; no safe mode; no recovery utility)

This time, however the Product recovery DVD worked fine first time.

Another 2 weeks go by and the same problem happens again; this time it took another HDD for the recovery media to work.

So my question is really what could be causing this fault?

Could it be a virus which is corrupting something which is preventing Windows from loading? And 'preventing' it so much that I can't even load the recovery utilities?

In which case could it also prevent the Product recovery DVD from loading?

Or am I looking at an intermittent fault with the HDD connector which is either physically d... Read more

Answer:Satellite L500-1XL - Strange Windows 7 Error - Virus Or Hardware fault?

> So my question is really what could be causing this fault?
I doubt it?s a virus or something like that but nothing is impossible.

From my experience the data on the HDD can be affected by different software tools.
In my case the data on the HDD was corrupt because the 3rd party software changed some files and the boot master record has been damaged.
I formatted the HDD and created new partitions.

I also use the CCleaner and I defragment the HDD several times in the week.
Since than the HDD and the data is ok and didn?t notice such symptoms anymore.

Maybe you should try this too?

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I'm hoping someone can help. My Satellite L500 is hanging on the blue startup screen after it restarted after a windows update, the mouse arrow is moving, and there seems to be some hard drive activity with some flickering in the system indicator lights. Other than that, nothing? Any ideas?


Answer:Satellite L500 - System hanging on startup screen after Windows update


> hanging on the blue startup screen after it restarted after a windows update
Does it mean you get a bluescreen after Windows update and you can?t start Windows anymore?

Can you start Windows in safe mode?

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Can anyone help?

I have a Satellite L500-1WG, I have ripped music into my music (the default setting), and it doesn't show in my media player library. I have spent hours trying to figure this out

Answer:Satellite L500-1WG - Windows Media Player doesn't show my libary


I think you have to check the libary settings of Windows Media Player. In Options > Library you can choose which folders should be monitored. I think you have to monitor the folder where you added the music.

Check this!!!

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Hello, I bought Toshiba L500 in January but I haven't been able to update it with Tempro since May. Towards the end of setup, setup crashes and it says the following in Turkish:

"Hata 1722. Bu Windows Installer paketi ile ilgili bir sorun var. Kurulumun bir par?as? olarak ?al??an program beklendi?i gibi sonlanmad?. Destek sorumlunuza veya paket sat?c?s?na ba?vurun."

If I translate it briefly,

"Error 1722. There is a problem with his Windows Installer package. The program working as a part of the setup didn't finish as expected. Apply your support service or package seller."

I download the Tempro setup file, but whenever I start setup, it always says so. How can I update my laptop?
Thank you for your interest and answers.

Answer:Re: Satellite L500 - Temro issue - Error 1722 Windows Installer package


If the 1722 error appears then this means that a program run as part of the setup did not finish as expected
Please check the new Tempro version here:

I installed Tempro and is functioned so I assume it?s a problem with your Windows OS.

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Good morning everybody!
I have recently performed a factory default installation on the notebook object of this thread followed by Windows 7 update.
I had some problem in reinstalling all the drivers, but I solved it.

Because I always am a lucky guy , the installation of the AHCI driver has brought another undesired issue.

I have a problem in searching and installing Windows updates through, obviously, Windows Update (WU).
When I try to perform an update research, I get this error:? Windows Update cannot currently check for updates, because the service is not running...?.

The first thing I did was to check if WU service was running looking into the service ?tab? of control panel.
Nothing was changed accidentally and in fact the WU service was turned on as always.

The second step, suggested by some tutorials on the web, concerned into stopping the Windows Update service, deleting the ?SoftwareDistribution? folder and turning on another time the Windows Update service. This procedure did not solve the issue.

After many others attempts, I found the solution reading a thread in an Italian forum.

Briefly, the post explains that the issue (more evident on just formatted machines) is caused by an incompatibility of Intel Matrix Storage Manager with some processes of Windows Update. This causes that error appearing without any apparent reason.

The solution is uninstalling the Intel Matrix Storage Manager software and installing a newer one, for example this suggested by... Read more

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I need a new keyboard for my L500 and found out, that the keyboad of the P200 (and some other models) seems to be the same (105 keys, num pad, 2 win keys). Are those keyboards 100% compatible or do they just look the same?

Answer:Satellite L500 and Satellite P200 - compatible keyboards?


In my opinion this question is for Toshiba service and not for user-to-user forum.

Anyway I think that both keyboards are not the same and you should order 100% identical keyboard designed for your notebook model.

Question is: why do you look for keyboards for old notebook models if you can order new one for L500.
On eBay you can get it quite affordable.

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hi there!!

i had a toshiba satellite a300 that unfortunately died... i want to take the hard disk drive from it an put it on my cousin's toshiba satellite l500 laptop...
I siply put it to l500 but it stacks at a point that shows again and again something about media test and more...

What i'm supposed to do?
Te strange (to me that i'm not very computer guy) is that at bios setting shows the model of the hard disk...
I mean that the l500 recognises the drive...please help me...

thanks in advance..

Answer:HDD swop from Satellite A300 to Satellite L500


Satellite A300 supports the same HDD like a Satellite L500. Both use the SATA HDD therefore the inserted HDD should work.
Its good sign, that the HDD is visible in BIOS. This means that HDD is recognized and in good condition.

I?m wondering what you have done after the HDD has been inserted.
Did you try to install the system using Toshiba recovery disk or another disk?
Did you try to format the HDD firstly?

Try to boot form the system disk and format the HDD firstly.
Then follow with system installation

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On the spesifications of the Satelite L500-1V1 it says that there is 4096MB DDR3 RAM with 1066MHz, but why is there only 533MHz in each card?

I don't suppose you have to multiply it with 2?

Answer:RAM MHZ on Satellite L500-1V1


As far as I know the notebook has been equipped with the DDR3 1066MHz (PC3-8500) 2GB modules?
There are two modules means notebook uses 4GB RAM.

But the 1066MHz can be reached only if the FSB (front side bus) would support 1066MHz too?


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When I ran a diagnostic report on my laptop (Satellite L500-1XL) it said that my RAM was low and to upgrade it for better performance - it has been very slow to start up as of late.
However I have discovered that my model has been discontinued and I'm not sure what to do.
Any suggestions?

Bear in mind I am a total novice when it comes to computers so nothing too technical please!
Thank you.

Answer:Low RAM in Satellite L500-1XL

With more RAM your notebook will have better performance.
According notebook specification your notebook is delivered with 2 GB RAM but it can be upgraded up to 4 GB.

So buy second 2 GB RAM and upgrade your notebook.

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I have a Satellite L500-02C and I install Windows 7 32bit from original version of 64bit to run application that wouldn't work on it. I have installed all drivers for the 32bit, but I am having trouble getting the drivers for the touchpad (synaptic) also the driver for the function keys. I have tried the Toshiba web site download from there but they don't work.

Can anyone help?

Answer:Re: Satellite L500-02C

Download and install the 32bit versions of the Toshiba Value Added Package and the Flashcards Support Utility from the L500 drivers page. 64bit version may not work.

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I have a Toshiba Satellite L500-1XC. will it take an solid state drive to replace the hdd inside it now?
I was looking at the Toshiba 120gb stor.E comes with caddy, cables, and software to clone you old hdd, its SATA III.


Answer:Can I use SSD with my Satellite L500-1XC?

Of course you can use SSD. When you do this you will see how fast your notebook runs.
I recommend you Samsung 840 Series SSD. I use it with my Satellite notebook.

Which one you want to use is your decision.

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Satellite L500/049
Part Number - PSLS3A-049002

my note book model is this one. When i buy this computer on last December. I install 32bit Window 7 . Then i found out the ram only used 2.84GB.

So i follow the toshiba webpage to recover my computer and upgrate to 64bit Window7. But final i found out the ram still 4GB (2.84GB used)

so how can i make the ram from 2.84 to 4.00 GB ?????? = ''4.00GB (4.00GB used)


Answer:4GB ram use on Satellite L500/049


Not sure if it solves your problem but try:

Go Start-Control Panel-System security -Administrative tools- System configuration-Boot - advanced options
make sure that maximum Memory option is not checked. If it's checked, uncheck, press Apply, Ok and restart.

Message was edited by: Jeka-IL

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I just instaled Win XP on my L500-13Z but I cant find any driver for my motherboard card. It seems that it is a Toshiba motherboard called KSWAA 1.00 but I didnt find any XP driver...
Hope I'll find some help here.

Thank you


Answer:Need drivers for Satellite L500-13Z with win XP


As far as I know newest notebook models will not be supported for WXP anymore. At some point WXP must be history and you should use newest hardware with newest OS.
Anyway, your notebook model has Mobile Intel GM45 Express Chipset and if you need WXP drivers you are on your own. Google is your friend! ;)

I just hope you have created recovery installations DVD before you installed WXP.

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Hi, My Satellite L500 won't boot. It will respond to F2 or F12 but just returns to a blank black screen with a flashing cursor as soon as setup is exited. I've removed/replaced battery and memory cards and also hdd but it has made no difference. I've tried F6 but this doesn't ssem to work. Anyone got any ideas please? Thanks

Answer:Satellite L500 Won't boot up


What is the model number of your L500?

Have you tried running Recovery (by holding down the Zero key during Power On, or using the Recovery options in the Windows F8 Menu)?

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i have satelite series L500-14X and i'd like to upgrate my processor unit. I'd like to tell me about their compatible processor recommended

Answer:CPU Upgrade on Satellite L500-14X


I investigated a little bit and it seems that your notebook supports the Mobile Intel GM45 Express Chipset

According to the Intel page:

the chipset supports the:

? Intel? Core?2 Extreme Processor X9100 (6M Cache, 3.06 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9400 (6M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9600 (6M Cache, 2.80 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P9500 (6M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8600 (3M Cache, 2.40 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8400 (3M Cache, 2.26 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor 575 (1M Cache, 2.00 GHz, 667 MHz FSB)
? Intel? Celeron? Processor 585 (1M Cache, 2.16 GHz, 667 MHz FSB)
? Intel? Core?2 Extreme Processor QX9300 (12M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9800 (6M Cache, 2.93 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8700 (3M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Quad Processor Q9100 (12M Cache, 2.26 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T1700 (1M Cache, 1.83 GHz, 667 MHz FSB)
? Intel? Core?2 Duo Processor T9550 (6M Cache, 2.66 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T3100 (1M Cache, 1.90 GHz, 800 MHz FSB)
? Intel? Core?2 Duo Processor P9600 (6M Cache, 2.66 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T1600 (1M Cache, 1.66 GHz, 667 MHz FSB)
? Intel? Core?2 Duo ... Read more

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Hi guys,

I recently bought a new Satellite L500-19X.
Had no real problems until the battery died last night and now it will not boot Wndows at all.

When i switch it on it comes up with the "Start Windows Normally" and "Launch startup repair" options. If i try and repair it loads some files then goes to a black screen with the cursor on it. If I start windows normally it just tries for a bit and goes back to those two options.

From what i've seen a lot of people have had similar problems, all o the sugested solutions have been unsuccessful for me though.

Can't load safe mode. Tried using the recovery disc that was provided and that just leads to the same black screen with the cursor. Also tried booting up without the bttery etc. that also didnt work.

I'm running (or at least trying to run) windows 7 which is already installed on the hardrive.

Any help or suggestions would be greatly appreciated, ive tried pretty much everything though.

Cheers for your time. Any help would be great.

Answer:Cannot recover my Satellite L500-19X


Hmm?. you?ve got a blinking courser in the upper left corner?
This looks more like an HDD or partition issue?

But try this:
Power up the unit and press F8.
Then choose ?Repair my Computer? and then choose (if possible) HDD Recovery.

If this is not possible then go to BIOS and check if the HDD is recognized (all details should appear).
If HDD is not recognized, then this would mean that your HDD is faulty.

If the HDD is recognized then there could be something wrong with a partition on the HDD?

In such case you could try to create an bootable system disk like WinPE:

Then could format the HDD again and after that could use the recovery disk in order to reinstall the Win 7.


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L500 suddenly started to hang on shutdown forcing manual power off sequence next morning. "Shutting Down" message visible. On power up login process sometimes fails. I have resorted to starting in safe-mode and shutting down before "starting the day" normally to be on the safe side. Nothing installed but Adobe Air upgraded.

Any one else experiencing similar symptoms?

Answer:Satellite L500 - Won't shutdown

Maybe other programs (like adobe... something) are looking for updates and blocking shutdown or maybe you have some bugs on you computer. Scan computer for viruses and some malware.

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I didn't use my laptop for 2 weeks and now when I try to turn it on there is no sign of life other than the power lights at the front when it's plugged in. It's not just a screen issue - there are no whirring noises or anything when I try to turn it on, I just get nothing.

So far I have tried:

A power cycle
Changing the power supply and battery with my dad's identical computer.
Removing each of the two RAM sticks one at a time, repeating the power cycle, and trying to turn on.
Disconnecting the DVD drive and turning on.

None of these worked.

Does anyone have any ideas?

Answer:Satellite L500-1XD will not turn on


> Removing each of the two RAM sticks one at a time, repeating the power cycle, and trying to turn on.

What you could try to power up the unit using the RAM modules which are used in Dad?s identical notebook.
In case this does not help, I would assume some kind of motherboard malfunction might be the reason why the notebook cannot be powered ON.

How to solve this?
I guess you have no many options; the faulty part needs to be replaced. But I think this is a matter of expense

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I just purchased a new L500/00U, took it home, plugged it, turned it on and it has been in configuration mode with a few reboots for over an hour.

Is this normal?

Answer:New Satellite L500/00U keeps configuring

I?m afraid it is normal. Last week I got friends Satellite L500 and I have noticed the same.
To be honest I thought something was wrong with it but finally after almost a hour OS was installed and configured properly.

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I cannot get my Toshiba Satellite L500 13T PSLJ3E to work. Here is the timeline:

1. I brought it with Win Vista, It worked great for about 6 months but started slowing down and I decided to change it to Windows 7

2. I installed the Windows 7 using custom install(creating new "windows" folder, not upgrading Vista). Once again it worked great for about a month, but once again it ran into trouble - showing the Windows 7 version of the blue screen of death for 0.5 seconds followed by a restart.

3. I browsed the net and they said that the easiest way to get rid of the problem is to re-install. I did it(after trying several windows repairs) but yes, thats right, it died - before starting the windows it showed problems with Realtek Wireless.

4. I had hopes that third time - the charm will work and re-re-installed the W7(every time using new installation).
Once more time - doesnt work, but this time I cannot even get to install it - the windows installer stops at around 60% of the expanding files and says: problems with the media device. And after the restart I cannot find the Hard Drive(the BIOS shows only FDD and CD/DVD)

Now I'm stuck here, the only way to start the windows is by Safe Mode on my Wondows installed on point 3, yet not every time .
Unfortunately the first of my Recovery DVDs cannot start and on top of that I cannot enter into the recovery partition by pressing 0 at start up, but I see the Recovery Partition when I go to the WIndows in... Read more

Answer:Cannot run the OS on Toshiba Satellite L500

Blue screen and then restart sound's like something with hardware is wrong. I had something like that when my RAM module failed. Check your memory using memtest.

PS. I will not recommend installing windows on windows and reinstalling it. Better format drive and install new clean OS.

edit: or maybe something with your hard drive - if you had an option pull out you hard drive and check it on another computer using HDtune (or something like that)

Message was edited by: Jurgo

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