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Satellite L500 - black screen after manual or auto restart

Question: Satellite L500 - black screen after manual or auto restart

Hi everyone,

This has frustrated me for three weeks but I have only just realised it is associated with restart either manual or software requested.

My 6 week old L500 laptop refuses to do other than display lights for indiactors on front - no light on keyboard, no screen, fan running but no disk activity I can hear.
I have somehow managed to break through on three occasions by forcing shut down using the power on/off hold down, removing battery waiting and then starting up.

Earlier today it decided to restart under this method and I was able to quickly jump in and dump my Libraries and outlook.pst to an external hard drive cause my business runs off it.

Anyone know a solution to this problem?
This is the first Toshiba I have ever owned and it's really frustrating to have to fire up this 4 year old Acer to find a solution to my problem.

Maybe the problem is Windows 7 but can't find my way through that place to an answer.

Anyone, please???

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Preferred Solution: Satellite L500 - black screen after manual or auto restart

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Answer: Satellite L500 - black screen after manual or auto restart


You mean the L500 does not boot anymore?
The workaround removing the battery and ac adaptor doesn?t help anymore?

Hmm? usually this should not happen? sometimes the notebook could hang somewhere during the stand by or hibernation and the mentioned workaround could be a option to wake up the unit?

It?s hard to say what?s going wrong here? possibly it?s hardware related issue?
So maybe it would be the best get in contact with an local ASP? the warranty should be valid and I think everything should be done for free?

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I have a Toshiba Satellite L500-19X and the screen keeps going black.

When you boot the computer it briefly flashes up the Start / Boot up screen properly before going black straight away. Occasionally, the picture will be displayed properly for 3 or 4 minutes before also going black.

If you hold / tilt the screen under a strong light you can see a ghost outline of what should be displayed and if you connect an external monitor the external monitor works fine and you can see a black ghost of what is on the external monitor on the laptop screen.

I have tried reinstalling the drivers but it has had no effect.

Do you think I need to replace the screen, invertor board or just reseat the screen connectors?

Many Thanks for your advice.


Answer:Re: Satellite L500-19X - the screen keeps going black


First of all to solve this issue, you would need to disassemble the notebook.
I don?t know exactly the step by step procedure for L500 series but such disassembling procedure isn?t very easy and you could damage other parts.

Back to the issue.
It looks like the graphic card is OK and the issue is related to the backlight.
The Satellite L500 was equipped with an common LCD (no backlight) and FL inverter board.
The FL inverter controls the display?s backlight level and I think in your case this part is faulty.
To solve this issue, it?s necessary to remove and to replace the FL inverter.

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after about 30 minutes of being on, my laptop screen will go black, laptop stays on but nothing happens, I have to switch off and restart, but same happens again.

Hope someone can help



Answer:Satellite L500-1XM - Screen going black

Could it be possible that the notebook goes into hibernation (or sleep) mode after 30 min?

Did you check the windows power plan settings for display shutdown and the mentioned hibernation / sleep mode?

From my point of view there are no many reasons why the display should go off after 30min.
Either this is controlled and set in windows power options or there is some problem with the system.

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We have a Satellite L500-1XJ laptop which our 3 Year got at and pressed buttons on the key board .Now when you turn it on the screen gives aflicker then stays dark.
I have tried FN F5 and FN F7 to see if it was switched to the external screen or the brightness was turned down but neither made any difference.

Have you any advice as to how I might be able to resolve the problem?

Answer:Satellite L500-1XJ - black screen after start-up

> Now when you turn it on the screen gives aflicker then stays dark. I have tried FN F5 and FN F7 to see if it was switched to the external screen or the brightness was turned down but
> neither made any difference.

It looks like serious problems with hardware related to mobo (vga). Can you enter Bios on startup or the screen just stays dark? Is external monitor connected to the laptop?

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Hi all,

I?m looking for for some advice,
I am far from a computer whizz but know my round fairly well. I have put my model below.

For no apparent reason I have the black screen.
The laptop was working fine yesterday. Windows shut down the computer automatically to install an update. Since trying the laptop this morning, nothing.
The power comes on, the web cam light flashes, the windows sound plays.
No courser. But nothing
I can even enter my password and its logging on. I have tired the battery out fix but this hasn't worked. Thanks in advance to anyone willing to help !!

my model is
Satellite L500-1WG
Part Number : PSLS0E-07501DEN

Key Features
Genuine Windows 7 Home Premium 64-bit (pre-installed, Toshiba-HDD recovery) and
Genuine Windows 7 Home Premium 32-bit (pre-installed, Toshiba-HDD recovery)
- Intel? Pentium Processor T4400
- DVD-RW SuperMulti drive (Double Layer)
- 4096 MB 2048 +2048 DDR3 RAM (1066MHZ)
- 39.6cm 15.6" TruBrite HD 1366 x 768 High Brightness display with LED backlight with 16:9 aspect ratio

Answer:Satellite L500-1WG - Black screen, power on

Pressing the FN+ F5 allow you to switch between the internal and external monitor.
I would recommend you to connect the external monitor (or an LCD TV) and to press the mentioned keys in order to check whether the external display would work correctly.

But I’m a little bit confused… you said that you were abele to enter the password…
Can you see the field in order to type in the password?

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I am experiencing issues with my notebook. My Display had been casuing problems for quite a while. I had black and white lines and patterns all over the screen and always had to change the angle of the screen. I opened the notebook once and magically the situation changed for the better without me actually doing much of anything. It stayed like that for about a year.

Well, recently it got worse again and one day me screen stayed black when I tried to start the notebook. I tried an external monitor using the windows button+P and Fn+F5, but neither worked. Then I tried closing the Notebook right after pushing the power button. It worked. I had a clear image on the external monitor. Then I opened my notebook and - magically to me - had an image on the internal screen, too. It worked until - after several hours - I had to restart the notebook. Now I am back with the same issue I had before and even the once successful tactic seems to no longer work.

Long story short: I thought, I might as well try a hard power cycle ( before opening the notebook again. And anyway, I don't know if opening it will do me any good.

My questions here are:

1) Does anybody have an idea what might be going on here?

2) Will a hard power cycle leave my data on the hard drive intact? This is not the same as a factory reset, is it? (Actually this is much more about the data then about the notebook. I'd rather sacrifice the notebook than the data.)

Thanks... Read more

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I have a Toshiba Satellite L500 - 1UU which i purchased 4 months back.... started noticing black dots that stay black around different parts of the screen about 7 of them... they are stationary shows on all light especially on white background ... i am told they are defective pixels and that i have to get my LCD replaced... Is that covered in the warranty?

Is there a minimum number of defective pixels before they replace the screen?

Answer:Satellite L500 - Black Dots on screen

> Is there a minimum number of defective pixels before they replace the screen?
Yes. More about all this you can read under

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I just bought a brand new Toshiba Satellite L500.

As I'm a student in high school, this was a huge and very expensive purchase for me.
I've had a Toshiba previously that served me extraordinarily well, so I was willing to purchase another one, but now, I'm having trouble with it.
I have a L5000 with Windows 7 Professional OS.

The notebook boots up fine, showing the welcome screen and allowing me to enter my password, but once the password is accepted, and the welcome screen disappears, I am left with a black screen showing only my mouse pointer.

If I enter CTRL+ALT+DEL, the Task Manager becomes visible, but I can't see anything else UNLESS I select 'explorer' under the Processes tab and End Process, then run explorer again - only then does the home screen become visible.

It's a brand new notebook - needless to say I don't want to have to do this everytime I turn it on. Should I attempt to restore to factory default?
I'm generally very competent with computers, but I don't have faith enough to fiddle around with it.

Can anyone help?

Answer:Satellite L500 boots up, allows me to log in, then the screen goes black

hi Korosuhito,
it sound like a infection or misconfiguration...

you can try to boot in safe mode and look for services running maybe you can find the "bad guy"

or (the faster way) is to restore to factory settings
make sure that the bios is on "default settings" as well

i think you have no personal data on this machine so recovery is the easiest and fastest way!

if the error occours after recovery is made bring it back to your dealer and get another one

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My laptop screen has gone all weird, help! The display seems to have shifted. I've updated all display drivers, done system restore, checked screen resolution any other ideas?

The start bar is below the edge of the screen and there is a black band on the side where the mouse pointer disappears.

When I did 'print screen' it did it normally and showed the start bar and not the black strip.

Message was edited by: starpoi

Answer:Satellite L500-1DT - Black stripe down side of screen


I can?t view the picture, I get the message ?This photo is currently unavailable?.

Anyway, do you notice the same behavior on external monitor?

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I have a L500 and after my computer went on stand by, l tried to turn it back on. Now it wont display anything on the sceen its completly black and l have no idea what has happen or to do.

Can anyone help?

Answer:Satellite L500 - Screen is completly black after stand by


Can you see something on an external screen? Probably the internal screen is defective so you don?t see anything.

If an external monitor is still black I would try to remove the battery and disconnect AC/DC adapter. Then wait at least one or overnight. Now connect AC/DC adapter and install the battery. Before you turn the notebook on, make sure that battery is completely charged. Now try to start your notebook and check what happens.

In worst case it serious hardware malfunction and this means you would need professional help from an authorized service provider in your country.

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I have a Satellite L500-1XL, when I switch it on the fan and lights come on and the hdd light flickers a few times then nothing, it will not go to Toshiba screen, screen stays black, have also tried ext monitor but still nothing.

The fan is still running very quietly and the hdd is running to, I put the hdd into another L500 and it is fine and can be accessed no problem, it has only 1 stick of 2GB DDR3 RAM and the other L500 I have is DDR2 so I cant try changing the RAM. If i remove the ram should it beep or is that only desktops do that? Mine does nothing when it is removed.

Any help would be very helpfull, thanks!!

Answer:Satellite L500-1XL - Won't boot and screen stays black

Hi gazzdowzell,

If your notebook doesn?t boot it seems to be a hardware malfunction? It could be everything, mainboard, BIOS, CPU, etc. and it?s hard to say what is exactly wrong.

First of all I would try this:
[Which steps should be followed if your Toshiba notebook doesn't start? |]

If it doesn?t work you should contact an authorized service provider in your country. If your notebook is under warranty, the repair is for free.
Furthermore if you remove the RAM and the notebook doesn?t beep, it seems to be another problem. If the RAM module would be faulty and you have removed it, the computer would beep.

Good luck!

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Toshiba L500-1TE PSLS0E-06J01LG3

I have a problem with video driver bacause it doesnt recognize widescreen and shows only 1280*800 with black emty bar on the right (same as here but without lucky hapy-end).

tried to install plenty of drivers and tried to use system recovery - but nothing changes with that bar

vary-vary rare computer start with correct resolution

Can anybody help?

Answer:Satellite L500-1TE - wrong screen resolution - 1280*800 with black bar


Are you sure that right settings has been chosen in the Intel graphic and Media Control Panel?

In my opinion you should check this:
Under General Settings you have to choose: +scaling -> scale full screen+

Here an nice youtube video explaining this step:

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Laptop screen goes black when I unplug the Mains cable, even though the battery says 100% charged. Plug it back in and the screen display comes back up. Is it the battery or something else?

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I have a Toshiba Satellite L500-1TC and since yesterday it doesn't start anymore.
The picture freezed up and it restarted. Since that I can push the on/off button on my laptop and the LED says that it's on, but the screen remains black.
Any idea what I can do?
The warranty still is active, so can I send it to Toshiba?
Kind regards
(sorry for my bad english)

Answer:Satellite L500-1TC - Doesn't start and the screen remains black

Hi buddy,

What you can try before contacting an official Toshiba services is this:
[Which steps should be followed if your Toshiba notebook doesn't start?|]

If it doesn?t work it seems to be a hardware problem and then you should contact an authorized service provider. If your notebook is under warranty, the repair is for free :)

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I've been trying to help my grandma fix her computer... unfortunately my grandpa took admin rights to the computer and blocked me out of it, but I figured I'd look to see if anyone on here knew how to fix the issues.

so far its been restarting on its own... perhaps because of updates or other. we cant find out right now because the last time it restarted, it returned with the black windows 7 background and nothing else.
task manager comes up but crashes if you try to do anything with it.
I tried restarting the computer, and it gets as far as the login. after that, the loading screen takes forever and it goes to a black screen (only mouse is visible) task manager is still available but again, it crashes if you try to run anything.

I was told that Windows 7 was reinstalled recently. I also was told there are battery issues with this computer....idk if thats true or not but a new battery is on its way.
A virus might be the cause... but even after the reinstall, it doesnt make any sense.... unless it got infected again.
maybe the computer gets corrupted when it restarts and updates and that why I have issues now? I dont know....

any help?

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Toshiba Satellite L500 screen display colour problem; black turn green and white turn pink. When the laptop is on after a while, the display go back to normal but just for a second. Then it turns back to green and pink for black and white colour again. The screen is also flickering.

Anyone, please help me.

Answer:Satellite L500 - Screen flickering and black color turn green


Theoretically two parts can be affected: Notebok display or graphic card itself.

Easiest way to check this is connecting an external monitor. If the external monitor is ok the graphic card is affected. Otherwise the notebook display must be exchanged.

Is your notebook still under warranty?

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Dear All,
I need help I have Satellite L500-1GJ windows 7 home Premium. With recovery CD I installed OS but after complete installation my laptop screen shows with lot of rectangular dots on the screen and freezes , I tried many times and it comes to the same problem. Find attached screen shot.

Thanking you.
Best Regards

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Never in 5 years has this PC crashed until yesterday. I was editing in Photoshop Adobe Camera RAW some 25 .CR2 files when without warning the PC went to a black screen as if the power shut down. But, the PC has a battery backup which I was checking when the PC tried to restart on it's own. The desktop appeared then crashed black as before, then restarted & ran okay the rest of day. My PC is well ventilated, has 16Gb RAM & an i5-2500 4 core CPU.

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Never in 5 years has this PC crashed until yesterday. I was editing in Photoshop Adobe Camera RAW some 25 .CR2 files when without warning the PC went to a black screen as if the power shut down. But, the PC has a battery backup which I was checking when the PC tried to restart on it's own. The desktop appeared then crashed black as before, then restarted & ran okay the rest of day. My PC is well ventilated, has 16Gb RAM & an i5-2500 4 core CPU.

Answer:Instant crash to black screen, then auto restart 2x before OK

Hello GARoss,

A Black screen does not generate a crash dump file and so there is nothing we can actually analyse. The only file is one from a BSOD crash after your PC had been on for 2h 35min on June 29.

Has anything been updated or changed in the last day or two that could give a clue? Try looking at the Reliability History which shows everything updated or any critical errors over recent days. [Note: I could not spot anything in the eventlog that suggests there are new events happening yesterday that were not happening before.]

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What is the best way to find help with a users guide or manual for my TOSHIBA SATELLITE L500/01U.

Answer:Satellite L500/01U: Need users guide or manual

There is a Users Guide in PDF format on your C: Drive. It should be under C:\DOCS
Or you can access it via the Start Menu -> Programs -> UserGuide icon

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Although my registration was accepted by Toshiba (for cash redemption) I cannot find any operating manual or details on Toshiba website.

Can anyone please help with operating instructions

Answer:I cannot find any operating manual or details for Satellite L500/033


It seems to be a Satellite notebook which belongs to Toshiba Australian!
All details should be posted on Toshiba Australian page:

There are different L500/xxx models? if you would not find your unit then this would mean that the information has not been published yet?

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I bought my Toshiba Satellite M305D-S4830 notebook a few months ago and I've had a small problem with it.
Whenever I choose to "Restart" the computer, it shuts down normally and starts rebooting, but the screen remains black and the DVD drive seems to loop its booting (as if it's trying to boot but it can't).

It does this infinitely and eventually I have to hold the power button to turn it off and then turn it back on again.
There, it boots normally.

Also, the computer shuts down perfectly and boots perfectly when it was previous shut down.

Anyway I can fix the "Restart" function??

Answer:Black screen when I restart the Satellite M305D-S4830

Hmm? that?s strange?

Did you try to recover the OS and to check if the issue would still persist after using the Recovery disk?
Check this.

Additionally you should check your BIOS. Possibly a newer version is available.
If yes, then update it!

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hey ,

when i shut down or restart the laptop i get a black screen and in the middle it says in blue enter password .. keep in mind this is before you reach the vista page

Answer:Black screen when shut down or restart Satellite A300-15M

Why you start two different threads about one and the same theme??
You should follow the first thread:

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Having searched Google for a week now, I've yet to find a satisfactory solution to this, what appears to be a common problem. I have the Satellite L500-11V, with Windows 7 installed, all latest drivers from Toshiba website, and the BIOS update to 2.10. The notebook has been working fine, and then all of a sudden this week the display appears to have shifted over to the left and down. I now have a black band across the top and right side of the screen!

Also I've noticed the maximum resolution is 1280 x 800, I've had to set it to 1280 x 720 so I can see the task bar at the bottom of the screen.

Have Toshiba or Intel (as I have the Intel Mobile 4500 Chipset) ever solved this problem...

Would appreciate some answers to this annoying problem.

Many thanks

Answer:Satellite L500 -11V - Black Bars top and right side

Native resolution for this 15,6? display is 1366 x 768.
Can you choose this resolution in display settings?

It is not easy to understand what is wrong there but as first step try please to install Intel display driver again.

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I have a problem with ma toshiba notebook.
I just bought a 24" TFT and connected it with my notebook via HDMI.

Now scaling doesnt work as it should. I got black bands on the top and side of the screen.
CCC could solve the problem with overscan but the toshiba drivers are to old to have CCC.
The new TFT wasnt that cheap...



Answer:Satellite L500-120: black stribs on top and side of external monitor

What is your problem now: old drivers or what?

Do you have full screen mode in right display resolution?

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I am trying to install windows 7 onto a Toshiba satellite L500.

It copies the files, expands, reboots. then is says it is installing the registry.

about 30 seconds into installing system services the screen turns black, as if their is no signal.

any help???

Answer:Toshiba L500 black screen on win 7 install

Installing from where? A DVD? Did you format the drive before installing it? Did the laptop work fine before you started the reinstall or was there a problem that made you do this?

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Moving the lcd screen-cover (more opening or closing) causes black out the screenpicture. The problem becomes worse. an extra LCD screen gives a normal and good picture. I'm afraid there is anything wrong with de videodataconnection somewher around the movingparts of the screencover?
Anybody any idea? Thank you.

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I have a Satellite Pro L500-1D6, the operting system is windows 7.
Since I bought the laptop I have been experiencing screen vibration.
The problem is most accute when I am running java on firefox and then open a program like Outlook, and attempt to use the drop down box to select a contact.
When I do this, the Outlook screen vibrates madly and it is impossible to stop unless I close the firefox program.
There are occassions when this happens without firefox being open.

The graphic card is an ATI Mobility Radeon HD 4600 Series
I am on version 8.634.1.0 of the driver.

I have attempted to upgrade the screen driver through the ATI website, but it cannot be upgraded as it requires a Toshiba driver and the one on my machine is the latest available.

I have turned off the Aero Glass effect, but this has not worked.

Can anyone assist?

Answer:Screen vibration on Satellite Pro L500-1D6


> I have attempted to upgrade the screen driver through the ATI website, but it cannot be upgraded as it requires a Toshiba driver and the one on my machine is the latest available.

The Ati drivers aren't pretested by Toshiba and don't have overheating protection. So, it's not recommended even trying to install.

> When I do this, the Outlook screen vibrates madly and it is impossible to stop unless I close the firefox program

Have you tried to update the Firefox version or move to opera?

It's a little bit difficult say what happens to your laptop, but it looks like the software related problems. I don't own satellite Pro L500, let's wait what others can suggest

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I have Satellite L500-14x laptop with a broken screen and I would like to know if any screen of the same screen model would be compatible with this laptop. The screen model is LP156WH1 TL C1 . I have found this screen model sold in eBay and several other sites that state "compatible with XXXX" where XXXX other laptop models/brands.

Is this going to be compatible with my Toshiba or the laptop's model should be stated on the screen description?

Answer:Screen exchange on Satellite L500-14X


As far as I know the Satellite L500 supports different screens but the size has to be the same.
The L500 support the 15.6 HD TFT Color LCD display.

I think you could use the following displays:
AUO (B156XW01 V.2)
CMO (N156B3-L02)
LG (LP156WH1-TLC1)

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Hi all,

who can help me with a screen or laptop Satellite L500 to replace mine.

ty Joldor

Answer:Screen replacement on Satellite L500

Did you check with some online dealers who sells 2nd hand parts?
The Satellite L500 supports an common 15.6? TFT Color LCD
So it should not be a big deal to get an 2nd hand part.

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first I want to apologize for the case that I might not be very good at using this forum. I am new and have never used any support forum before. And English is not my native language.

I am using a Toshiba Satellite L500-20X. For some time now the performance of the screen has gotten worse. It started with interference stripes that were there for a second or so and then vanished again. By now, I have to put the screen at a certain angle to get a decent image, at all. If I don't, there are intereference stripes all the time.

From what I gathered, it seems that the screen cable is most likely the cause. I therefore have two questions: Would you agree? And, if so, how can I find out which cable I need to replace the (possibly) broken one?

Thanks so far!

Answer:Satellite L500-20X - screen issues

Is there really nobody who can help me with this issue?

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I have a new laptop which was dropped yesterday! It is a Satellite L500-1XJ. Can anybody advise me where I can (a) get it repaired or (b) where can I order a new screen.

Waiting in anticipation. carol

Answer:Satellite L500-1XJ - Where to get replacement screen?

Hi carol,

You should contact an authorized service provider in your country. The guys can repair your notebook and order all original Toshiba spare parts. So get in contact with the guys and ask for help.

Here you can find a list of them: > Support & Downloads > Find an authorized service provider

Good luck! :)

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My Satellite L500 screen is not working. I can connect laptop to a monitor and use ok but the screen on the laptop is blank.

Have I done something to cause this?

Answer:Screen is not working on my Satellite L500

I don?t think so.
If you cannot switch back to notebook?s display using FN+F5 I?m afraid there is some hardware problem.

Either is the problem with display cable or display itself. Fact is that notebook must be disassembled and all this must be checked.
You can contact nearest Toshiba service and ask for help.

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Hi all,

I have a problem with my Satellite L500-19R. It won't respond to the on and off button. At first is was just the battery that was worn out, but it was still functioning fine on net adaptor only. But now it doesn't respond at all anymore. There is still a green indicator lamp that shines when I connect the net adaptor, so I don't think it's that. I bought a new battery, hoping that would solve it, but even though it seems to charge the battery (first it was blinking orange, then steady orange then two green lights) there is still no response when I try the on/off button.

Should I just go to a store to have them check if it's the motherboard, or is there something else I can try on my own?

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After shutting it down normally last night, when I turned it on today the display stays blank. I hooked it up to external montior and that works fine, I checked in device manager and theres no conflicts showing up. The screen isnt black, its like the backlight is working it more grey once the comp is turned on. Also when I try to change the resolution using the external monitor the screen flickers like its trying to change but it always goes back to grey.

Any ideas? Laptop is only 18 months old with minimal usage.

Answer:Satellite L500 - Screen stays blank

Hi Outkast_IRE,

> I hooked it up to external montior and that works fine
This was very good that you have done this because so you have checked if the problem is related to internal monitor or graphic card.

Now it?s something with internal monitor and it could be the cable, LCD panel itself or something else. More exact diagnostic is not possible and can only be done from an authorized service provider so you should get in contact with the notebook technicians.

On Toshiba website there is a list with all ASPs. Give them a call or write an email and they will tell you what to do now.

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My laptop since it starts has the screen blank

Screen, flex and inverted have been discarded From an external screen you see And the RAM has no flaws

A little help I'm desperate


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There is something seriously wrong with my laptop. I bought this satellite L500 toshiba for my sister a few months ago and this problem has happened ever since it was bought. I never found out about the problem until I recently got the laptop for myself. I originally thought it was something to do with the battery (recently the battery warning has came up saying that I needed to replace it. It has since gone away).

For some reason, the screen will randomly go wonky then turn into vertical coloured lines. It happens at random intervals so I can't tell when it will occur next and it doesn't matter what I'm doing on the laptop it just happens and the only way I can get rid of it is to force restart.

The thing I want to know is if it is a major problem or something that can easily be fixed?... Will warranty cover it or should I start saving up for a new one?

Screen caps:

Answer:Satellite L500 verticle lines on screen

>The thing I want to know is if it is a major problem or something that can easily be fixed?...
This could be a serious hardware issue.
Did you notice the same lines on the external monitor.
If yes, then these lines might be related to faulty graphic chip.
In such case the motherboard needs to be replaced.

>Will warranty cover it or should I start saving up for a new one?
Well, if the warranty is valid, then the notebook should be fixed free of charge.
Usually the standard warranty is valid 12month long from the date of purchase?
Check this?

By the way; the Toshiba ASP (authorized service provider) in your country should be able to fix this.

Good luck

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My Toshiba Satellite L500 laptop will not load past the 'welcome' screen. The cursor thing just keeps going around and around but won't go to my desktop.

Last night it went into some temporary profile and it had a message saying 'your other profile cannot load at this time please try again later'

Any help would be greatly appreciated.

Answer:Satellite L500 will not load past the 'welcome' screen

The error message is not known to me and also searching in google didn?t get any hints.
Possibly your Windows OS is muddled up.

Did you try to boot Win 7 in safe mode?
Try this. Restart your notebook, tap the F8 key.
In advanced boot options choose the option called Safe Mode.

If the notebook does not allow booting in Safe Mode, try the option Last Good Known Configuration.

If this didn?t help, try Repair my Computer. Here you can choose between different settings.
The one which could solve this is HDD recovery which helps you to set the notebook to factory settings. But this means also that your HDD would be formatted!

So be aware of this!

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Please help, when I closed my Satellite L500 notebook I smelt an electrical smell, reopened it and the screen is black.

I took it to a repairer and he told me that he thinks that the wire/cord that connects the screen to the keypad has been severed as it runs through the hinges. He actually told me that he had the same problem on same model notebook 2 weeks earlier.

He said that without opening it up and looking (which would cost $250 straight away!) he could not be sure. My warranty ran out 6 months ago. Any ideas?

Answer:Re: Satellite L500 - screen wire severed

> Any ideas?
Fact is that there is hardware problem and it should be checked. I know it is expensive but you can try to contact other service and see if they can do the same job for less money.

Can you use your notebook now?

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I have an L500 - came out with Windows 7. I also cant adjust the brightness - the external monitor is fine. The other 17 laptops in the same school are fine - just this one.
The FN key doesnt seem to work - the screen on the laptop is so dark it isnt readable.

I havent seen any responses that answer this?

Answer:Satellite L500 - Can't adjust screen brightness

Hi redmg,

The FN keys are controlled by Value Added Package and Flash Cards Support Utility. So if you can?t use the FN keys properly reinstall both Toshiba tools. You can download them on official Toshiba page: > Support & Downloads > Download Drivers

But remove the old versions before you install the new versions.

After this all FN keys should work properly again.

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Good day!

I use Toshiba Satellite L500-1WP. I have bought a new monitor Dell U2711 with max resolution 2560x1440. I tryed to connect this monitor to my computer using HDMI cable, the video card identifies that monitor as an HD TV and makes max. resolution possible 1920x1080.

Is it possible to make theese 2 work together with the resolution I need (2560x1440), or I should buy a new computer with DVI port?

Answer:Satellite L500-1WP - Higher screen resolution than HD?

Hi buddy,

You should check the user manual? There I founded an information that the computer can display up to 2048 horizontal and 1536 vertical pixels at up to 16M colors.

So for me it sounds like you can?t use the native screen resolution of your external monitor but normally 1080p should be good enough. :)

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I am using the touchpad at the moment as my mouse has died. When I am using the touchpad the screen keeps resizing - in the time I have been on this page, the screen has gone from normal to huge to normal to huge and is currently normal size.

It is sooooo frustrating as it doesn't happen when I use my mouse.

Can anyone tell me how to stop the touchpad resizing the screen??


Answer:Satellite L500 - Screen resizing when using the touchpad


Do you mean the Internet Explorer screen or what?

I?m not quite sure what cause this but it could be possible that you have activated a touchpad option which could cause this.

Please check the option in control panel -> mouse -> Pointing Device -> settings (or properties)
There you should find Synaptics options for touchpad

Check if you could find some options which could affect this issue.

Please be aware that FN + Space key combination would change the screen resolution too.
Maybe you activated this.

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Hi -- have just bought laptop for my son (Satellite L500-19X with Win7 Home preloaded) and am getting it ready for Christmas.

The logon screen is the Toshiba logo with white background. This makes the drop shadow font very difficult to read that is used for usernames; and the 'switch user' list etc after <ctrl alt del>.
What is the name of the file that produces this logon screen background please so that I can replace it to make the text readable?

n.b. the same issue arises on the desktop but this can be prevented by unticking the 'drop shadow' box in visual affects & changing the wallpaper.

Many thanks

Answer:Change welcome/logon/splash screen on Satellite L500


I have googled a little bit and found this:

The procedure is a little but tricky.
You have to change the registry.

- Start registry (Regedit.exe)
- go to
HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows \ CurrentVersion \ Authentication \ LogonUI \ Background

- Create a new DWORD value named OEMBackground
- Double-click OEMBackground and set 1 as its value data
- access registry

This allows you to include the wallpaper image (jpg)

In C:\Windows\System32\oobe\info\backgrounds you could include the jpg file.
The file should be named +backgroundDefault.jpg+

Note: info and background folders don?t exist by default. You have to create these folders manually. Furthermore the images must be less than 256kb!!!!

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I have a Toshiba Satellite L500-19X, and my display is not working properly. When I turn the computer on, the display goes blank, but it gets lightened up, it gets all white.
The VGA external output works fine, I have no problems with an external monitor.

I have already changed the flat cable (Flex) that goes to the display, but I got the same results.
Can anyone help me? What could be the problem?

Thanks in advance!

Answer:Satellite L500-19X - Screen goes blank (white light)

Fact is that graphic card is OK since you said that external display works properly.
Therefore I guess that either the internal display or the FL inverter is the troublemaker.
But its just an personal opinion? I think you will need to test both parts?

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I have recently purchased my L500 and it runs fine when plugged into the mains but when I have it running on battery the screen jumps and flickers.
I was told to look at the BIOS but that seems fine.

Any ideas??


Answer:Satellite L500-1XD - Why does the screen jump when running on batteries?

Jumps and flickers?
Does the same happen when you use different power plans?

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I need to replace the LCD screen for my Satellite L500 PSLJ0A-01K013, but I am having difficulty finding a suitable 15.6" LCD screen. I am trying to find it online, but it seems the websites which sell LCDs do not have my model of laptop. Will it be the same for any of the L500 series?

Thank you.

Answer:Replacement LCD screen for Satellite L500 (PSLJ0A-01K013)

> Will it be the same for any of the L500 series?
I think so. If you compare your L500 with other models (different PSxxxx number) the difference is offered hardware package like CPU, GPU, HDD capacity, ports maybe but, generally speaking, the LCD panel is always the same.

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Hi there,

After starting from sleep mode the screen is fine for 3 or 4 minutes, then I will notice a quick flashing. This gets worse and worse until I then have to restart the laptop, or put it into hibernation and power up again. I've tried to gently move the screen to see if the connection is loose but the screen just continues to flash as before. The flashing is random, its like watching the CPU light flash but its my whole screen going. It only seems to happen after sleep mode, it doesn't happen every single time but i'd say more than fifty percent.

Has this happened to anyone else? I'm wondering what I should do next or who to contact. I only got the laptop in July!

Many thanks in advance for any advice you can offer,

Answer:Satellite L500-1XD - why does my screen flash after Sleep Mode?

Hello Anna

Have you noticed this behaviour from the first day?
You know, sometimes some Microsoft updates can have negative influence on such standard functions. Since few months I have noticed strange situation on my Satellite notebook. After standby I get some stupid error and mouse is death. I didn't have it in the past.

What you can try is to install OS again using HDD recovery procedure and test functionality with ?factory settings?. I am pretty sure with clean preinstalled OS everything will be OK. if the problem persists maybe you should contact nearest Toshiba service.

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I upgraded my laptop from Vista to Windows 7 with Toshiba DVD's, and everythinks works right, but since i did it, a message in the bottom corner of the screen always appears "safe mode" and I d'ont know why.

Any idea? thanks.

Answer:Satellite L500-128 - Safe mode message on the screen


Do you start the notebook in safe mode?

Normally this message only appears if you start the notebook in safe mode if you go in advanced boot menu and select safe mode boot option.

Sorry but that?s all what I can say at the moment. In worst case you have to reinstall Windows again I think? :(

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Initially the screen was dark, dim, but not blank.
I attempted to reinstall toshiba's software and reset the brightness.
Unfortunately, even after a complete OS reinstall, it appears as though the actual cause was the inverter.

I just replaced the inverter but the screen is still dim.
HDMI works fine.

Can anyone expand on this and maybe help?
Anything would be greatly appreciated, thank you

+Message was edited by: nullsys+

+Updated to exclude a HDMI cable as the culprit.+
+Everything else works fine, cables, grfx card, etc. Just something wrong with either LCD, Inverter or Backlight.+

Answer:Satellite L500-1RF - screen is completely blank, not just dark


Does this mean that neither the internal nor the external display work properly?
It sounds a little bit like a graphic card problem.

Are you sure you have connected all the cables properly?

Has the external monitor worked before replacing the inverter?

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2 weeks ago i bought a Toshiba laptop Satellite L500/00W and today i was reading something online than this grey screen with lines come up..
It has done it two time already.. I getting worry..

What could be causing this?? How do i fix it? Has this happen to anyone else??


Answer:Satellite L500/00W - grey screen with lines appeared twice


I?m not L500 owner so I cannot say you if this happened to me or not.
I?ve got A200 and U400 as for my business and I didn?t have such display symptoms in the past?

It?s strange sign if the display changes the brightness and shows vertical lines.
Possibly it could be a display issue or something with graphic card.

If you would see this symptom again then I would recommend connecting the notebook to external monitor in order to check if the same would be visible on the 2nd screen.

If the same would be visible on 2nd screen then there is a big chance that and GPU would be affected.

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I have problem with resolution in my new Satellite notebook.

This model has 15,6" monitor and resolution 1366x768. In my notebook from the begining the resolution is 1280x800 which means, that on my display I see black area on the right side, and I cannot see the bottom part of screen. There is no possibility to change resolution in graphic card options (all modes availble are for 4:3 display, and are lower than 1280x800) - what is strange - the refreshing rate of monitor is 58Hz (??).

More strange is that from time to time (during 3 weeks it happens twice) after opening my notebook the resolution is correct (1366x768, 60Hz and availble are all others modes), but after restart the resolution is wrong again - even during booting.

I've tried to flash BIOS, install new drivers, but the problem remains.

Please for any advice (and sorry for my english)

Answer:Satellite L500-13F (PSLJ0E) - Wrong screen resolution


As you said the notebook supports the 15.6"(HD) screen with the 16:9 aspect ratio and the native resolution should be 1366 x 768.

I have no idea why your resolution changes but possibly it?s just a graphic card driver issue?

As far as I know the notebook uses the INTEL GL40 graphic chip? is it right?
In your case I recommend checking the GPU driver from the Intel page?
Then you should install or update the driver from device manger?
Just simply mark the graphic card and use the Advanced installation? then point to the driver files?

In the Intel driver for Mobile settings (in control panel) you could also change the Aspect ratio options?
There are 3 different options: maintain aspect ratio; full screen (no borders); center desktop? check all?

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I have this laptop and i can start up the laptop and it loads fine to the login page i then can login but when the screens opens after login it appears as a blank blue screen with the document folder open i have no background picture and no startup menu nothing else except the document folder.

From there i can access my files etc and anything else internet etc everything but i dont know how to get the screen back to normal.

If i go on background display i can see the image that should be on the background and change it but nothing happens on the full screen.

I have no restore point as yet as new laptop for xmas, i do have backup discs but think its just something to do with the display.
If go into files and folders it shows me the icons on the desktop but all i see is this blank screen.

Any ideas please, if not would restore files work or full back up disc

Thanks very much for any help

Answer:Satellite L500 - blank blue screen after login to Win 7


Check this:
Click right on the desktop and choose Personalize.
There you should check the area: ?Basis design and design with high contrast?
Choose Windows 7 ? basic.
Then reboot the unit.

Usually this should help to get the Windows 7 common design and desktop settings.
But if this will not help then you could use an fast solution which would be a usage of the recovery disk of HDD recovery option.
This would format the HDD and would reinstall everything again

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A friend of mine was have a problem with an HP 2000 laptop and against my advice he went in and did a manual BIOS update. Took it from F37 to F10. Dont know much about BIOS itself but that is his claim.
Upon completion of the update the computer reset and left us setting at a black screen with the CAPS locks led blinking. After a bit of research I discovered the blinking indicated did the bios was corrupted and so I went through the recommended steps such as removing the battery and holding the power button, jiggling the RAM among other hopefully quick fixes to no avail. I have since removed the HDD and connected it the my desktop. My thinking is I can restore the original BIOS setting and get the laptop back to a functional state. I however have no idea how to do that as I cannot even find HDD in my computer. I love learning and am a bit of a "do-it-yourself"er so id rather fix the problem myself then send it to "the professionals" so please no replies saying take it to the computer doctor or send it to HP support.

Answer:HP 2000 black screen after (ill advised) manual BIOS update

If there is a problem with the BIOS (corrupted) you need to (re)install the firmware. If you can't access the BIOS I have no idea how you can do that unless you happen to have the special equipment for "flashing" that motherboard.

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I enabled FAST Boot in BIOS on my Satellite L500-1UU.


Answer:Re: Satellite L500-1UU BIOS Splash screen not visible anymore


Why you don?t set the BIOS back to default settings?
Power up the unit, press F2 and then choose Default settings in BIOS (I think you need to press F9).
Save the changes and reboot.

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Hi all,
First post so please ask if I have not included all information needed.

I have Satellite Pro L500-1TX (Win 7 os 32bit) and all was working fine including the Fn key drop down menu.

Now, whenever I press the Fn key it crashes the laptop to a blue screen. The computer then reboots automatically and as it was a unplanned shutdown it offers the usual safe mode option.

Unfortunately I do not know when this started as I don't use the Fn key often, so am reluctant to just do a system restore. I don't know how far back to go. It was a few weeks before I associated the crashes with hitting the Fn key.

Any suggestion as to which Toshiba drivers might need to be reinstalled. The computer is otherwise working fine.

Cheers in advance

Answer:Satellite Pro L500 - Press Fn key crashes laptop to blue screen

Hello if anyone is reading this.

A search of other threads has helped me.

I downloaded Flash Card Setup Utility driver and ran this twice (once to uninstall and again to reinstall).

A reboot is required after install.

Pressing the Fn Key now pops up the correct drop down menu.

Hope this helps others.


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I havent used my L500 for approx 6 weeks
I tried to boot it up last night only to find it "dead"

I charged the battery overnight and tried again this morning, only to find my screen isnt working.
I connected an external screen which is working, I then tried FN F5 to switch between screens.

The pc will now only operate in safe mode


Answer:Satellite L500: internal screen is dead - external monitor is ok

Did you tried to reinstall display driver, what OS you are using?

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This is a Satellite L500 that has been subjected to a recovery process. The Battery is as flat as can be and won't charge.

Power the laptop on and the normal BIOS information is displayed with the option to press F2 or F12 at the bottom of the screen. The BIOS has been set to boot from HDD first.

Left to do it's own thing, the screen goes blank and nothing happens. Press any key, and there are no text prompts to touch anything, and the system begins to boot from the HDD. it proceeds to boot successfully and the laptop works normally (bar the flat battery).

I have reset the BIOS to defaults and there is nothing I can see that would otherwise cause this.

Any ideas?

Answer:Satellite L500 - Blank screen. No attempt to boot until key pressed.


Maybe it sounds stupid now but it is not easy to understand what happen exactly.
> Left to do it's own thing, the screen goes blank and nothing happens.
Does all this happen after recovery image installation and first start after successfully recovery installation? Or preinstalled OS is already configured and ready for first start?
>.. and the system begins to boot from the HDD
Can you see anything n the screen when this happen?
>? it proceeds to boot successfully and the laptop works normally (bar the flat battery).
After reading this sentence I presume OS boots OK and you can use your notebook. Can you confirm this?

When you restart OS does the same happen again and again?

Have you tried to reinstall recovery image again?

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Ok I have an Satellite L500 and I got it back in December 2009. Ever since I first got it, if I ever press the function button the BSOD appears and the computer restarts. I don?t particularly use the function button often, but it?s just in case I press the wrong button and it?s a nice feeling not to have a laptop-suicide button haunting my keyboard.

Also if I decide to shut down the laptop completely, and turn it back on at a later time, it?s likely that it will appear then as well. I have no clue as to why this is but any help would be appreciated.

Thanks a lot
A. Mcstea

Answer:Function button on Satellite L500 causes Blue Screen Of Death

>... a laptop-suicide button..

Do you mean FN button?

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I'm hoping someone can help. My Satellite L500 is hanging on the blue startup screen after it restarted after a windows update, the mouse arrow is moving, and there seems to be some hard drive activity with some flickering in the system indicator lights. Other than that, nothing? Any ideas?


Answer:Satellite L500 - System hanging on startup screen after Windows update


> hanging on the blue startup screen after it restarted after a windows update
Does it mean you get a bluescreen after Windows update and you can?t start Windows anymore?

Can you start Windows in safe mode?

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I bought a Toshiba Satellite L500-1XD laptop from an Argos store in August. Soon after I got it it occasionally restarted itself and displayed the blue recovery screen saying the laptop has recovered from a hardware failure. This has become more frequent recently and it often shuts down, displays blue screen, restarts and does this over and over again.

I have not installed many new programmes on the laptop and have installed all updates. I have removed any programmes I did install with the exception of Microsoft Office.

Another thing that might be related if that when the laptop starts up it says the Toshiba Service Station has stopped working and tries to check for a solution to the problem.

I would any appreciate any advice on how I could perhaps remedy this

Thanks in anticipation

Answer:Satellite L500-1XD constantly restarting & displaying blue recovery screen

Hi katrina_1,

That means the preinstalled Windows version is still installed, right?!

Well, I think it?s hard to say why it happens? It could be a software or hardware malfunction. Both could be possible.
The most reasons for blue screens are drivers or hardware itself? Are all devices installed properly in device manager or do you see yellow exclamation marks?

In your case I would try to reinstall Windows. Maybe it?s only a software or driver issue?
Furthermore if you have installed two RAM modules, test it with one module only. You can also use ?Memtest86? or another RAM diagnostic tool to test the RAM modules for failures.

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I am working on a computer for a friend. The computer is a Compaq Presario 5300NX. They thought the mother board was bad so they put in a new motherboard and used their existing processor, RAM, etc. When the computer is turned on, it shows the splash screen, then right before it should begin to show the desktop, it flashes a blue screen for a split second and then restarts the computer. The computer will not go into safe mode, when that option is selected after pressing F8 during boot, it begins to try to load, but never loads the desktop, right before it should, it restarts. I have ran chkdsk /r , fixboot, fixmbr, and repaired Windows XP. After the repair, It loaded to the point of being able to pick which user to log in to windows. I picked one and it loaded the wallpaper and froze. Then i booted into safe mode successfully, but it was extremely slow (took almost 10 minutes). Then it was back to the way it was when they brought me their computer. Any help or ideas would be greatly appreciated.Chris

Answer:auto restart after splash screen

Unfortunately that is a normal condition when you change the motherboard in on Windows XP You need to do a windows repair. The system is trying to run the new hardware with the old drivers. Insert your windows xp disc, boot from it, hit enter at the first prompt, then the installer should see you installation, hit R to repair the windows XP installation.Here is some more help from MS:

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Problem Description: Okay, after moving to Germany my computer was having problems with random restarts. I read online that a likely solution to the problem was the mobo battery. I took the battery out, applied power to mobo, removed power and reinserted battery as I was instructed. No more problems with random restarts! Great? Not so much. (My games worked fine during this period)

Upon trying to open WoW, Wc3, or counterstrike, they crashed saying I was unable to start 3D acceleration. WoW mentioned that hardware had changed and asked if I wanted to reset settings, I accepted and reset settings. No luck. I then went and updated DirectX, Mobo, and my graphics drivers. Now I can play Wc3.

When I run WoW now, I open up the game and it goes into the video which is supposed to play the first time you play WoW. I get that video every time. Whenever I end the video, or the video ends I get to the log-in screen for less than a second and I crash. I disabled Auto-restart and now I see the Blue screen… with no information, just a blank blue screen.
Here’s the Error report I get upon restarting after the crash:
technical info:

BCCode : 1000007f BCP1 : 0000000D BCP2 : 00000000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 768_1
System specs:
Windows XP home edition Service pack 3
RADEON X700 Seri... Read more

Answer:Auto-restart/blue screen when running WoW

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HI guys,
I am desperately in need of computer has been shutting down like twice or trice in screen and restart...repeatedly ..I dont know if this helps....
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 19
BCP1: 0000000000000003
BCP2: FFFFFA8003C5E820
BCP3: FFFFFA8003C5E820
BCP4: 006E005C00340035
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Answer:Blue screen, loud voice and auto restart

@Tmagic650 can probably help you. Respond to this thread and upload your minidump file. When typing a message, there is an option at the bottom right hand corner to "Upload a file".

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Relevance 61.09%

Always something. Fix one Pc ..then the other one goes nuts. I don't get it. Went on vacation and it was working fine. Come home and BAM! Nada.

My Pc powers up. Shows the mobo screen. Then displays the black XP boot screen with the scrolling blue bar at the bottom. I gets to where its ready to go to the user log on screen, but never makes it. Auto restarts back to power up and the mobo screen. Does this over and over again.

There are no errors displayed.

Any guesses?

Answer:XP Load Screen then Auto Restart...never fully boots

Can you boot to safe mode? Press F8 as it completes the bios checks (memory checks etc)

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I have a toshiba laptop, running XP. It started crashing to a blue screen with writing but it flashes so fast I cannot read it then it restarts or shuts down. I ran all the programs from the readmefirst place. i am attaching them. Please help! I cant afford a new computer . The logs may 2010 attachment has the: SUPERAntiSpyware Scan Log, Malwarebytes' Anti-Malware 1.46 log, and ComboFix log.

THis is the info from the error report after it boots up:
BCCode : 100000d1 BCP1 : F8958BD4 BCP2 : 00000002 BCP3 : 00000001
BCP4 : F813A069 OSVer : 5_1_2600 SP : 2_0 Product : 768_1


Answer:malware causing blue screen and auto restart

Your logs are clean. I suggest that you post in the software forum for additional assistance.

Since you are not having any malware problems, it is time to do our final steps:

We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)

Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
"%userprofile%\Desktop\combofix" /uninstall

Notes: The space between the combofix" and the /uninstall, it must be there.
This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
Go to add/remove programs and uninstall HijackThis.
Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
If you are running Vista... Read more

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Hi there, I just experienced a blue screen and an auto restart. This has only been my 2nd experience with a blue screen and I hope someone can help guide me thru it. I read the sticky on the 1st page but there are some parts that I'm not clear with so I figured I should find some extra advice here before doing anything.

Here are the error signature i copied down after I got back into Windows. BCCode:1000008e BCP1:C0000005 BCP2:BF9FA525 BCP3:B64CA6E4 BCP4:00000000 OSVer:5_1_2600 SP:3_0 Product:256_1

As to the minidump, i got this Error report content,
Cocume~1\YZJ\LOCALS~1\Temp\WERaOe2.dir00\Mini011709-01.dmp and another one at \sysdata.xml. I went to C:\Documents and Settings\YZJ\Local Settings\Temp\ but I can't find either of these files.

My OS is XP Professional, installed in my 250gb HDD which i formatted for my new PC parts. My 500gb HDD has all my old files in it.
I just recently upgraded some parts of my PC,
my old parts are
-one 250gb
-one 500gb IDE HDDs,
-generic dvd burner with a IDE to SATA converter
-generic 480w PSU.

My new parts are
-two 2gb 800 RAM
-g31m-es2l motherboard, used the IDE-SATA converter as it only has 1 IDE port.

I have no problems at all since I got the new parts 3 weeks ago so I'm a bit worried that something major is going wrong now. I've also had a few friends over the previous day and 1 of the morons was surfing porn on my pc with the firewall off, which makes me worry that I may ha... Read more

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I am new to this forum. I am desperate.

I can get on my system, but after a short time, it restarts OR it will crash with a Blue Screen.

Error on Blue Screen varies. Sometimes it will say Bad_Pool_Caller, and sometimes it will say Page_Fault_In_Nonpaged_Area or some other Non Page error.

I have purchased Reg Cure to see if that helps, also Registry Fix. I have disabled Reg Fix and stayed with Reg Cure, but it will fix the errors, however, when it crashes or restarts, I have anywhere from 99+ Registry Errors to repair again.

I have a Dell Dimension E-310, MS XP Professional Service Pak 3, Media Center, 4CPU, 2.80 GHz, 504 Ram.

Is there any other info you need? I have IE 7.0, MS Word 2003 & Excel. Nothing else.

I am on my last nerve here, and ready to kick the computer, which I know will not help. *sigh*

Feel free to email me personally if need be.

I have done the F8 and clicked on the Restore to last working period, and also done the Do Not Automatically Restart as well.

Please help.....I am desperate.

Thank you!

Answer:Blue Screen Errors & Auto Restart & Crash

Can anyone help please? I did F8 and did the do not automatically restart when error found. So far so good. It has been on longer than ever without crashing to BSOD.

However, is that the proper solution?


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I have a problem with windows xp sp2.
Was playing War3 and the system crashed. I figured a buggy game or something but i go to restart a few hours later and get this.

The Problem seems to be caused by the following file: sptd.sys


I took the drive out and slaved it to another computer and changed the file name to dpts.old but that didnt do anything, just gave me another error. So i put it back the way it was backed up everything that i wanted and went to re-install windows. But that wont work either. I boot from cd and the it loads and loads and loads. Then after loading drivers and what not at the bottom for a while it says something windows. Then restarts and does the same thing everytime. I am 100% stuck dont know what i should. I can slave it to another computer, and do whatever changing needs to be done i would prefer to get my old system working but if not at the least be able to re-install windows..
Im stuck really need some help...

Thank you

Answer:Windows sptd.sys blue screen, auto restart

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Hi all, I recently purchased an x220 and am still under warranty. Win 7 Professional 64-biti5 2520-M6gb Ram I'm very sad to say that when I unboxed it and set it up the first time, when prompted to do a restart, the screen flickered and it froze at the login screen. Since then I have been experiencing these intermittent screen flashes and either freezing or it auto restarts itself, sometimes not making it past the Win logon screen before freezing again. It is fully up to date with the latest bios and windows updates.I've tried reseating the RAM just in case, no difference. I have been trying to pinpoint exactly when this happens - i.e. when plugged in or just on battery and it seems to happen either time. It has also happened when waking up sleep (closing then opening the top). I've tried applying gentle pressure around the power button and screen edging as part of the keyboard area seems a bit flimsy. All of the diagnostics look okay, it runs like a charm otherwise, I just have no idea when it might freeze. I was in desperate need for this laptop for a class (my other one is an asus and I have had to RMA it because of a hardware issue). I don't want this thing flaking out on me and I can't afford time (at the moment) to send it back to Lenovo for them to spend who knows how long to fix the problem and send it back. I've searched the forum for similar issues and have tried many of the suggested fixes. Is there anything I ... Read more

Answer:x220 Screen Freezes/Auto shutdown & Restart

have you tried to do a full factory recovery?Press the blue thinkvantage button during the initial startup of the laptop, then in the rescue and recovery console, there is an option for recovery.If the recovery doesn't solve the issue, i think it is time to call Lenovo about warranty claim.

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Im running Win XP home edition 2002 SP3 on an eepc 1000HE w. 2GB RAM.

I originally suspected a problem when having trouble with start-up. Power was going on, but only resulting in a black screen with flashing cursor. Turned off some quick boot options and was able to get it to start and load windows.

I did some searching and reading on the web and noted that it was possibly being caused by a virus affecting the BIOS. An AVG scan came came up with nothing. A Spybot Search and Destroy scan reported virtumonde infections. I then downloaded Malwarebytes and ran a scan.

There was still some performance issues after quarantine and removal by spybot and malwarebytes, and i noticed that my ISP's software interface was showing outgoing data out even when no browser was open.

I then checked majorgeeksforums for similar issues previously posted. I have since run your READ THIS FIRST procedure. (please find logs attached). All steps were successfully run until MG Tools.

At "I accept" for Trend Micro Hijack This i got an error:
Unexpected error has occured at procedure:
Error#5 - Invalid procedure call or augment​Computer crashed with blue screen error and restarted itself.

It all happened so quickly, so I attempted to run MG Tools again. This time MGTools completed "running analyse.exe" and then "miscInfo.???" at which point blue ecreen error occu... Read more

Answer:Blue Screen error and auto restart during MG Tools

Welcome to Major Geeks!

The C:\ from MGtools will still exist. Please attach it.

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Relevance 60.68%

hi my laptop screen is set to turn off after 5 mins, when it does i cannot wake it, no matter what buttons i push or using my mouse. this black screen also happens when i restart my computer, it logs me off the the screen goes black and computer power lights are still on and it does nothing HELP! haha thanks


Answer:laptop screen goes black when i restart, and screen wont wake up after it turns off

Boot the computer and press F8 in the Advanced Boot menu choose Last Known Good Configuration.
What is the make and model# of the computer? Go to the manufactures support/download drivers site and download the Chipset and the Video driver for the computer.
Go to Start/Search and type powercfg.cpl. Right click the powercfg results and Run As Administrator. Click Change Plan Settings/change Advanced power settings. Reset your power settings to your liking.

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Hey all,

I have a laptop which from purchase crashes while playing games. There is no blue screen, just a straight turn off and restart. It judders and glitches all over the place before at some point giving up.

I have tried memtest, sisoft burn-in, placing big fan underneath and just about everything i can think of. Also updated chipset drivers, BIOS, sound-card.

The VGA card is a Geforce 6600 Mobile and has the latest driver i can find on the support page for the laptop.

It has been formatted once and still no difference.

The only explanation i have at the moment is a possible psu problem.

Any ideas would be a big hand! Thanks

Answer:Crashes in games, auto-restart, no blue screen: HELP NEEDED

how old is the laptop?

when issues occur during games, usually its heat related or memory problems

try putting your laptop raised on all four corners to help air flo

cooling pads are also available for these machines


it also could be either the inverter or power cable going to your screen.

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Hey guy i really need your help in solving this problem.
My computer has been hanging, auto restarting and having blue screens alot lately it happens so randomly. From startup to editing text etc..
i would really appreciate Your kind help.

Computer Specification:
Window 7 Home premuim
Manufacturer: Dell
Model: Studio XPS9100
Processor: Intel(R) Core(TM) i7 CPU [email protected]
Ram: 4gb
System type: 64bit Operating System
Graphic card: ATI Radeon HD5670

i've tried using cc cleaner to fix registry problem
update the drivers
and yet problems still exist

attached are the files from minidump

plz do help me analyse this problem thank you guys

Answer:Seeking help computer keep hanging, Auto restart and blue screen

Besides that i also did run chkdsk and there seems to be no problem

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I have a friend with an issue, got a ransome ware on his laptop, when i try to restart in safe mode, it auto-reboots, and then goes to a regular start, ending in a completely blank white screen...?
He is running Windows 7,
Thanks Dave

Answer:Restart in Safe Mode auto reboots to blank screen?

Hello, ddad62.
My name is etavares and I will be helping you with this log.
Here are some guidelines to ensure we are able to get your machine back under your control.
Please do not run any unsupervised scans, fixes, etc.  We can work against each other and end up in a worse place.
Please subscribe to this topic if you have not already done so.  Please check back just in case, as the email system can fail at times.
Just because your machine is running better does not mean it is completely cleaned.  Please wait for the 'all clear' from me to say when we are done.
Please reply within 3 days to be fair to other people asking for help.
When in doubt, please stop and ask first.  There's no harm in asking questions!

Step 1
Please download Farbar Recovery Scan Tool and save it to a flash drive.
Plug the flashdrive into the infected PC.
If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.
If you are using Vista or Windows 7 enter System Recovery Options. 
To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then cl... Read more

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I am not sure what's wrong, but I have uninstall nvidia drivers that gave me problems ie. 257.21, 196.21....etc. I am currently using 195.62. I am certain that it was a VGA driver problem, because it never happened again, till I decided to remove windows internet explorer and it did the black screen thing again. It restarts and instead of showing windows splash screen it shows a black screen. When I am at the black screen I can't do anything, I will have manually restart and when it boots up the second time it will load windows. It's ____ me off. I hope someone can help me here, and I appreciate it. Atm I am gonna reinstall IE 8 and let's hope for the best.

PS. I just bought this new HDD WDVELOCIRAPTOR 300GB. So it's brand new. Don't know what's going on.

Answer:Restart leads to black screen before windows 7 splash screen

Hmmm! Been having the same problem myself with 7 ultimate 64 bit. It only happens on a "restart". Cold boot works OK.
I just hit my reset button, get message to do startup repair or start windows normally.
Select the "normal" and all seems to work OK???????
I'd be interested if you can find a resolution to this issue. I gave up on it!!!

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This can happen at any time for me (including when I was re-installing windows in an attempt to fix the problem... did not go well ) but more often than not happens during web-browsing and especially when watching youtube vids. I'm going to assume it has something to do with my graphics card as the blue screen does not actually come up... instead the screen goes black and then I have to restart the computer. Anyways upon boot up and log in I get a windows message that tells me that windows has recovered from an unexpected shutdown ect.. and the numbers are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: 85AA3510
BCP2: 93218A5E
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Answer:BSOD - Screen goes black and upon restart tells me I got a blue screen

Have you activated your Win 7?

Fully and completely update your Win7. Afterwards, I'll be asking you to submit a file which will show me all of the installed updates.

The update procedure will take qute a period of time since you do not have SP1 installed. This means there are updates to get you up to SP1 and then there about 100 updates post-SP1.

Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the ?Windows is up to date? in center of dialog. until you see that TWICE IN A ROW!

Use the ?critical update? procedure until all important updates are installed.

Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click... Read more

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Relevance 59.86%

I have a 17' Samsung 700Z laptop about two years old. Lately, it has been freezing up. I'm not sure if this is a Windows issue or a driver issue or something else. It usually freezes when I am gaming but sometimes freezes when I'm using Firefox as well. Freezes, no mouse movement, audio glitches out and the only fix is to restart it. It will freeze within ten minutes again though.

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Relevance 59.86%

600W power supply
550 Ti
16 gb of ram (but im running 32 bit)

Like the title says, my screen will randomly go black and then after a little bit come back, or it will stay on and freeze and my sound will stop. No new drivers for my gfx card and i've ran malware bytes multiple times.

Answer:Screen either going black for a few seconds, or screen freezes and i have to restart

Re: Screen either going black for a few seconds, or screen freezes and i have to rest


very likely from your description you have a faulting application or driver, for a crash and then recovery, seems possibly explorer.exe is closing and restarting. Is there a sequence to this or just random.

What Windows version and Service Pack are you using? is it upto date update wise?
What make and model of PC are you using, Dell, HP etc?

If you boot into Safe Mode (F8 at boot and choose Safe Mode with networking) do you get the same random issue?

I would possibly suspect your graphics driver and do update that. If you then still get the same then its likely a running program you have, in which safe mode may help trace it down. So disable all startups and reboot and is your PC ok, if so enable and reboot one at a time to find the cause.

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Relevance 59.45%


im trying to install new windows and its good when i turn pc on, but when i restart pc i get some characters and its messy.... and sometimes its black i cant see nothing...

thats start to happening month ago... i have vga onboard connector and i have video card....

can you help, because i have to sell this tommorow and i have to install windows

Answer:When i restart my PC screen goes black!

Peruse these links...

Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

[SOLVED] Windows 7 Loads to a black screen. Whats the - Microsoft Answers

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I have made a complete, fresh install of Windows 10 Pro on HP 6300 Microtower.
During the installation process, Windows 10 restarted and... I saw black screen for quite a long time.
So I held POWER button for 5 seconds, PC turned off... Turned it on again and... it took almost a minute, till boot screen appeared!
Right before the screen appeared, I've heard something like fans spinning. Pretty weird.

This happens everytime I restart the system from Windows 10.
Otherwise the system works like charm.
Sleep works without any problems.
Shutdown > Turn on shows boot screen immediately.

Seems like Windows 10 > Restart is sending wrong signals to the hardware... which then crashes and needs a MINUTE to recover next time I turn it on!

What I tried:

1. Turning off FAST START-UP (in Power settings).
2. Updating drivers (latest Intel Chipset drivers and running Intel installer too).
3. Loading BIOS defaults.
Any ideas, please?

Thank you,

Answer:Black screen after RESTART.

Does your PC have an AMD/ATI graphics chip or are you using the Intel Integrated Graphics? It used to happen to me quite often after I installed my Graphics Card(AMD R9 380)for the first time, but after a few driver and windows updates it went away. Seeing as to how it is a fresh install, make sure Windows is updated completely. If you can still see the mouse cursor moving around the black screen, this is most likely the issue. If not, after it boots, try checking your hard drive for errors or possible failures. CrystalDiskMark is a very easy to get program that highlights any hardware issues with your storage devices.

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Hi, i'm on windows 8.1 preview,

every time i turn my pc for the first time it gives me only a black screen with the cursor on it, and then when i turn it off and on again it boots normally, i reboot and turn off again and it works perfectly until the next day when i try to use it it gives me the black screen again, and i have to turn it off and on for it to work.

Very weird problem, does anyone know how could i fix it?

I'm new btw and i apologize if it's the wrong section

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Relevance 59.45%

Using XP, I did restart because "my computer" icon displayed ("not responding"). Black screen displayed for about 3 minutes, went to desktop for about five and then back to black. Thank you for your help.

Answer:Black screen after restart

can you try and boot into safe mode
tap F8 as it boots
from the menu
choose safe mode

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When I do restart - screen is black yet restart is running - hdd light flashing - eventually I get Windows splash screen and normal start screenand task bar display.

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I don't know if this belongs in the vista catagory but anyways, just wondering if anyone would know the answere to my little problem.

A few days ago, I went to log into a game on my computer, mid way through loading the game the computer froze, didn't think much of it at first cause computer do freeze at times. but once I tried to reboot my computer it went through the BIOS, went to the black screen with the loading bar and the Microsoft Corporation under it once that finished It went to a black screen with no mouse, no words no blinking line just a black screen with some light to it unlike the dull black when power is off.

I was able to go into safemode from BIOS by using F8, and from there I went into msdos prompt and used the sfc.exe command it didn't fix the problem. So Then I Uninstalled my nvidia driver, I tried updating first but it was already up to date. I restarted my computer and everything came up fine by using the starting VGA Driver, But Everytime I try to put my nvidia driver back it does the black screen again.

So my question here is, is there a conflict going on between my Driver and a Vista program, or if my Driver is just shot and doesn't want to work.

I've also tried the System recovery, System Restore, even reformated.

Any Information would be nice.

Answer:Black screen, then restart

I have had problems with nvidia and vista.My i.e.kept crashing and eventualy got a generic driver for nvidia from microsoft.I yesterday tried nvidia again as it was available in a windows update.But it caused problems again so I did a system restore to get the generic driver back.

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Relevance 59.45%

I'm running pro n x64 
It black screened I  did startup repair,refresh, restore, issue came back again
I reinstalled using UEFI issue came back again

Answer:Black Screen upon restart 8.1

Have you installed any new hardware? RAM, CPU, etc?
if so do you have a mem ok button on your motherboard?
if not, are you able to boot up in bios with any advanced settings? if so check to see if any SATA settings have been disabled
this can prevent your hard drive from booting.

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Relevance 59.04%

Hello I am trying to troubleshoot a work computer and it keeps on going to a black screen and shutting down periodically this was in the event viewer. I forgot how to attach a dump file so if someone can let me know how to do that it would be great.

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800d1814e0, 0xfffff8800fddde2c, 0xffffffffc000009a, 0x0000000000000004).

edit added file

Answer:Black Screen then auto shutdown

Hello mate. Seeing you onboard after a long time, and missing your 3D works.

Your BSODs are stop 0x116, usually a display/graphics related error. Though the display driver is the latest. So let us check the other things first?

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Is the computer overclocked? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

If all are well and up to the mark, test by changing the display driver. Install the NVIDIA DRIVERS 314.22WHQL only.
Uninstall All nvidia items in Control Panel > Programs and features3D Vision Control Driver
3D Vision Driver
Graphics Driver
HD Audio Driver
nvidia Update
GeForce Experience
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
Now follow Drivers - Clean Left over Files after Uninstalling
Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
Let us know th... Read more

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Relevance 59.04%

When I play Final Fantasy XI or Rise of Nation's at any given time my screen either goes Black and i can't do anything Or it just simply reboots, it only does this when these games run, i've tried without the sides of my case on , and it still does it, my friend has tried some things but it still does. I dont get an error message or anything. Im on windows XP, graphics drivers are updated. I just recently got a Ge-Force 6600 GT. has a 400 watt ATX power supply. 768 MB ram AMD Athlon XP 2400+. thanx

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Relevance 59.04%

I bought lenovo Zuke Z1 in may 2016 and since purchase it has Auto Reboot and touch screen hang issue. I visited Rohtak service center approx 7 or 9 times and I got only software update without job sheet and problems remains unresolved.  in March they created job sheet to replace motherboard but after replacement problem remains unresolved and issue increased as no work of finger print sensor, battery overheating, low battery back up, improper assembly, without back camera lens and I complaint for it to lenovo via email. Lenovo representative Mr. Zahed assured me over telephone to resolve all issues on next visit to Rohtak service center. Rohtak service center replace handset touchscreen with latest software update and problems remain unresolved.Main parts had been replaced and problems are unresolved. Handset has become like new device. But problems are as it is. I complaint again to lenovo via email but I didn't get any response and my handset warranty is going to over. I wrote application for refund and I have sent reminders to lenovo but no  reply received. I got mentally disturb as I am not able to use my handset and I am getting frustrating and disappointed lenoto service. It causes inconvenience to me as my schedule is busy and service center is approx 35 km away from my native place. It is a very disappointing and making harassment of customer. I want refund against my handset. RegardsChetanAggarwal9996679192

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Relevance 59.04%

I was installing Windows 10 on one of my older laptops and like any other update it restarted itself but now it won't go past the dell logo that pops up when it turns on. I've waited as long as 30 minutes and nothing. I turned it off and on again but still nothing happens

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Relevance 59.04%

I was installing Windows 10 on one of my older laptops and like any other update it restarted itself but now it won't go past the dell logo that pops up when it turns on. I've waited as long as 30 minutes and nothing

Answer:Laptop auto restart during Windows 10 update and now the screen won't go past the dell logo

Originally Posted by Windows Central Question I was installing Windows 10 on one of my older laptops and like any other update it restarted itself but now it won't go past the dell logo that pops up when it turns on. I've waited as long as 30 minutes and nothing Force switching down holding the power button, then restart

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Relevance 58.63%

Recently my computer has been freezing at certain times. I've come to think it must be a problem either with my hardware or my windows, but I thought it would be best to get more expert info instead of diving head first into the problem.
The main problem that occurs is the random freezing. My computer will suddenly freeze, and I would have to manually restart it in order for it to work again. I have noticed that the frequency of the freezes start to decrease after a few manual restarts, via power button, but it can still tend to freeze later during use. Sometimes, the screen will freeze and after a few seconds will be followed by a grayish/black screen, and then a restart.
At certain times when I recover from a restart, Windows will provide an error report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: 8E4DC000
BCP2: 00000001
BCP3: 91C8ED92
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Any help in diagnosing the problem and fixing it will be appreciated!

Answer:Freeze, Black Screen, Restart

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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