Computer Support Forum

Satellite L500-1C7 battery problem

Question: Satellite L500-1C7 battery problem

Hello everyone,

I recently bought myself a new notebook, the Satellite L500-1C7. It's running fine except for one question that I have: I am aware of the fact, that the battery lasts for only about 2-2,5 hours. But is it normal for the computer to shut down when the battery sign is showing 22% (happens after about 2,25 hours)? Then, after I put the power cable in, the battery sign suddenly shows 5%.
Is this usual or is something wrong?

Thanks in advance.

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Preferred Solution: Satellite L500-1C7 battery problem

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Answer: Satellite L500-1C7 battery problem

At first I must say that 2,5 hours working time on battery power supply is really great and the same is with my Satellite A300.

To be honest the whole story is a little bit strange for me. Usually before notebook switches off you should hear and see battery alarm when the critical power level is reached.
Please try to change these settings in advanced power settings and watch what happen exactly. set it to 10 or 15% and change also settings what should happen when critical level is reached (standby/hibernation/switching OFF).

If the critical level is 5% I cannot imagine notebook switches off at 22% without this battery alarm message.
How do you know it happens on 22% when notebook suddenly switches off?

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I have a Satellite L500-13W. This was purchased in Portugal so is not listed on UK site.

I have a problem with the battery. It will not charge although it will run when plugged into the mains. I read on another blog that a BIOS update cured the problem on another model. I have found an update on the Portuguese site but I do not understand the language, specially where my laptop is concerned.

I was wondering if anybody knew of this problem and cure and also could suggest how I would go about updating the correct BIOS

Answer:Satellite L500 - Battery not charging


First of all you can download all drivers on the Toshiba European driver download page where everything is written in English: > Support & Downloads > Download Drivers

There you can also search for your model, as far as I know Satellite L500-13W belongs to the PSLJ3E.

More info about BIOS update: This update is a little bit tricky because it could destroy your ROM module so before you make the update, close all running programs also your antivirus and firewall, disconnect from Internet and make sure that you are logged in as administrator. Do not shut down the notebook during this procedure.

If the BIOS update doesn?t work it seems to be a hardware malfunction. Maybe your battery must be replaced?

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I have just received a new battery for my laptop, and have tried to charge it but to no avail. When I plug it in, it recognizes that it has been charging, but then forgets its charging, or even plugged in.

i must let this be known, the new battery is not OEM so that could be the problem, I?ll try it in my mother's Toshiba, then report back.

Answer:Satellite L500-1DT - New battery can't be charged


> the new battery is not OEM so that could be the problem
Yes this could be the problem if it?s a 3rd party battery. Only original Toshiba spare parts are pretested and designed for Toshiba notebooks.

In your case I would contact an authorized service provider and ask for a new and original Toshiba battery. The guys can order all original Toshiba spare parts.

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I have just brought a Satellite L500/20 notebook. Can anyone tell me what to expect from the battery?

I turn on the laptop and the battery will be 100% fully charged. Basically, as soon as the laptop is turned on it seems to drain the battery at a rate of 1% every 1 minute. Is this normal? At this rate my battery is dead within 1 and a half hours. I dont watch videos, play music, or download huge files.

I use it mostly just for emails, should the battery drain this quickly?

Answer:Satellite L500 - What to expect from the battery?


I think everything is depending on the battery type (e. g. 9 cell) and what you do with the notebook. For example I have Satellite L300 with Windows XP and I can work 2 hours on battery maximal and that means only surfing in the Internet without watching videos and on lowest display brightness.

Depending on the battery but I think 1 hour and 30 minutes are ok on Vista or Windows 7 if you have a higher screen brightness.

By the way: On the Toshiba website I found some interesting battery tips:

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I have just purchased a Satelite L500 and find the battery weak. On average how long should the laptop run on battery, when using it for basic internet searching or work??? I have it setup for optimized battery use and it still runs the battery flat within 3-4 hours.

Answer:Re: Weak battery on Satellite L500


> it still runs the battery flat within 3-4 hours.

How much do you expect it to run? It's pretty normal time for your laptop to run. ;) You shouldn't be worry about the battery.

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Hello, someone kows the PN or type of battery
of my Satellite Pro L500 PSLS4E-00C00HIT?


Answer:Need battery relacement for Satellite Pro L500

Remove the battery and on the battery label you will find part number.
Order new battery using this part number and you will have the right one.

Can you find it?

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I am hoping someone can help me. I have a L500 and all of a sudden my battery will not charge. As soon as I unplug the laptop from the power it shuts off. I have also tried another battery (although not a brand new one) and that battery will not charge also. The battery is currently on 8% and wont charge further, but also will not stay on when unplugged. Has anyone else had this problem, or know what I can try?


Answer:Satellite L500 - Battery will not charge

Hi buddy,

Can you charge the battery when you turn off the notebook?
Do you use the original Toshiba AC/DC adapter?

For me it sounds like a hardware malfunction? I mean if you have already tried another battery with the same result it seems that something is wrong with charging control on mainboard. This would mean the mainboard or another hardware parts needs replacing. This can be done from an authorized service provider.

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Sorry 4 my english.
I have an Satellite L500 and I installed windows developer preview, all good until my battery depleted.
Now it won't charge. What should i do?

Answer:Satellite L500 - Battery won't charge

> Now it won't charge.
Not even when notebook is off?

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My new and virtually unsused laptop is discharging its battery at the rate of 10% in 48 hours when switched off and not in hibernation mode. When removing the battery it is loosing 2% in 48 hours.

I have fully charged the battery to 100% and shut down whilst still on charge.

There is no doubt in my mind that the battery is discharging when fitted, and only loosing a small amount of charge when removed from the laptop.

Have any other users experienced the same problem. Result is that in one week the battery will discharge some 35%, which I find unacceptable.

Answer:Satellite L500 19X Battery discharging when not in use


I think this is nothing wrong buddy
The battery will always s discharge a little bit even though the notebook is not running.

Take a look into the user manual.
I did it and found this:

When you turn off your computer with fully charged batteries, the batteries retain data for the following approximate time periods;

Battery pack 12 cell; 2 days (sleep mode); 20 days (Shut down mode)
Battery pack 6 cell; 1 day (sleep mode); 10 days (shut down mode)
Battery pack 3 cell; 0,5 days (sleep mode); 5 days (shut down mode)

You must always check following software/ bios settings in order to decreased the battery discharging:
- standby/ resume mode, hibernation etc. will reduce the time until the battery is empty dramatically
- always check wether Wake On Lan or Wake on HDMI is enabled
- always check wether USB sleep and charge is enabled

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First I want to say sorry for my English and I hope you will understand me.
From a while when I plug my charger the first led is turning on and is green , the third led is dark orange (that's mean is charging) after 5 minutes sometimes 1 hour , 2 hour ,1 day the third led start to clipping and becomes bright orange , that mean is not charge. If I remove and reconnect charger few times is starting to charge.

Any ideas?

My laptop is Satellite L500 (PSLJ3E).

Answer:Satellite L500 do not charge the battery


Maybe its battery fault.
Did you try new battery?

Without checking this, it?s really difficult to say if your battery or other part can be faulty.

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Hi i just got my laptop. I've been using it for about a week now and the battery says its at about 20-22 percent and then dies once it get below that. Its not just sleep or hibernate, it dies. I want to know why I cant use 1 5th of my battery.

I've searched the forums a bit and tried changing the battery settings in the power modes.

Any help?

Answer:Satellite L500-1XJ - Dies if battery goes below 20%


It can be a battery malfunction or something like this, your laptop is pretty new. So, contact the ASP (service center) or dealer to check or replace. They will do it for free.

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I really thought the problem had been solved with VAP but no..
Any way thanks to PauPau and Tonny for your answers but if someone has this problem please tell me.

Or better, other solutions?
PS: I had the problem on Vista and it still occurs on Seven (Toshiba upgrade). Freezes only on battery (after 30 min in average).


Answer:Satellite L500-13Z freezes on battery only even with VAP

If you start new thread about freezing issue maybe you should explain what happen exactly.
Freezing can happen because of many different reasons. To be honest I cannot imagine this happen with ?factory settings? and from the first day.

I presume you have installed much additional software and maybe some of them make problems.
Can you test it with clean preinstalled Vista?

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My brand new today L500 is saying no battery detected even though it is?

Any ideas why?

Answer:Satellite L500 is saying no battery detected even though it is?


Strange? Please check if the BIOS is up to date?
If not? update the BIOS?
Furthermore set the BIOS to default settings and save the changes?

Check it out?. maybe it helps?

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Dear support,
I have a problem with my battery, and searched some support online.
(it says "recommended to change the battery")

My problem is that i cannot ask for support online since TOSHIBA says that my pc type doesn't exist!
Sounds odd to me.

Toshiba Satellite L500-1W5 This is what's written below my pc.
Also the serial number doesn't exist...3A467845K

Could you please show me how to do?

Shall i follow the recommendation and use it without battery?

Answer:Re: Battery issue on my Satellite L500-1W5

Of course it exists. You can check it following
Just put serial number there and you will find info about it.

Can you please tell us which kind of problem do you have and which support have you contacted?
Have you contacted official Toshiba service provider in your country or some independent IT store?

Battery exchange is not big deal. When you remove the battery you can find part number on the sticker. Use this part number for order and problem is solved.

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Hi there,

I've been having an issue over the last week - my laptop (Satellite L500) runs fine on AC power, but the icon shows "plugged in, not charging" and the battery charge is at 0%. Thus if I pull the cable out it turns off immediately. The battery charging LED at the front is not lighting up either.

Laptop is just over two years old but running well, all original Toshiba hardware (i.e. battery and charger). I had found recently that battery life was not what it was when lappy was new, but it'd last at least 45 minutes or so, so I knew the battery was on the way out but find it hard to believe it's just failed when two weeks ago could charge and run OK?

Any ideas?


Answer:Satellite L500 - battery is not charging

> so I knew the battery was on the way out but find it hard to believe it's just failed when two weeks ago could charge and run OK?

I think nothing is impossible?this means that battery could be faulty.
Of course this is my personal opinion but I see only two options: either its battery problem or motherboard problem.

Therefore if I would be you, I would check if the problem would persist using an new, tested battery.

By the way: you can also check this short workaround:
- disconenct the ac adptor and battery
- press power button (30-40sec long)
- connect battery and AC adaptor and power up the unit
- now check if battery could be charged.

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Hi all.

I?ve Toshiba Satellite L500 with Windows7. Two days ago a red cross appeared over battery indicator and notice: 30% available, plugged in, not charging. Consider replacing your battery.
And when I plug off AC laptop shuts down. I replaced the battery but the same action ? when plug out AC the computer shuts down. Run some antivirus programs ? no results. I installed a battery tester who told me that battery is not installed. Run SCF program ? not bad files.
Tried with power manager ? no results.

My battery works well on other similar laptop.
Pls help !!!

Answer:Battery is not recognized properly on Satellite L500


Remove the battery and start your notebook with AC power supply only. When the OS is loaded put the battery in place and check if the battery will be recognized.
If not I presume there is some problem with power supply electronic on mainboard and it should be checked by Toshiba service provider.

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is it possible to show the battery life not only in percent but also in hours and minutes in the taskbar? (Windows 7 64bit)

Power Saver doesn't support Windows 7, I think. Is there any other utility which can show battery infos?

Answer:Satellite L500-14N - Is it possible to show battery life?


> battery life not only in percent
That?s a feature! ;)

On Vista and Windows 7 the battery life will only be displayed in percent. If you want it in hours and minutes too you have to install an additional tool like ?Notebook BatteryInfo?. Use Google to find this program!!!

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I've found a number of threads with similar issues, but none of the solutions worked for me, so here it goes:
I have an L500-1GE, which is about 6 years old, but hasn't been used much.
Since yesterday, it won't charge when plugged in, and when I pull the plug, it immediately shuts down (everything goes black suddenly), although it shows the battery to have about 25% power.

I have just installed the newest bios (2.10) from Toshiba's official site, but I don't know if this has anything to do with the aforementioned issue.

Should I just buy a new battery, or is there something to try before that?

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Hi there,

I really hope someone can help me.

During the first time I started my new Toshiba Satellite L500-1ZR the battery died and my laptop switched off. I was halfway through the setup and now when I start it, it gives a warning saying: "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click OK to restart the computer, and then restart the installation." Though when I click OK it restarts and I end up at the exact same warning. I have tried F2 and F12 to see if there were options to do a startup repair and also I inserted a disc on which I downloaded a hardware setup, but it won't work.

Anyone got some ideas on how to solve this problem?

Thanks in advance.

Answer:Satellite L500-1ZR - Battery died during first setup

Hi belisu,

The advanced boot menu you can access via F8 key before Windows starts.
Using F2 and F12 key you can access the BIOS and boot menu.

So try using F8 key to access the advanced boot menu of Windows and try to start Windows repair option. It starts HDD recovery from Toshiba and restore factory settings.

Good luck! :)

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My new Ii've recieved it only today) notebook Satellite Pro L500 doesn't recognize battery. I cannot turn it on without AC. When AC is on, the LED of a battery is glowing orange for a 20-30 seconds, then LED turns off and Windows 7 says, that there's not battery.

I've read on this forum, that I can put my battery in, while the Windows is already going on and I've tryed that, it founds battery for a 20-30 seconds, and starts to charging, but than it's again doesn't see the battery. I've checked BIOS version, I've got 1.90. It is a latest, as can I understand, isn't it?

What can I do with it? Is it hardware trouble and I should post it in service or I can fix it somehow?

Answer:Satellite Pro L500-1T5 - Doesn't recognize battery

Hi Ponny,

What happens if you leave the AC/DC adaptor connected for 24 hours or over night and then you start the notebook without AC/DC adaptor? On first charging it takes a little bit longer until the battery is fully charged.

If this doesn?t work you should contact the shop where you purchased it or an authorized service provider. In this case you should get a new battery for free.

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after upgrating my laptop to Win 8 the battery stops charging...
the message says..."pluged but not charging"....

Any suggestion........exept to reinstall win7...??

Answer:Satellite L500-14X - Battery does not charge after upgrade to Win 8


Usually there is no big difference between the Win 7 and Win 8 so I really don?t understand why this battery issue should be related to Win 8.
In my opinion its not Win 8 problem and I think even if you would install Win 7, this issue would not be solved?

Try this:
Disconnect the AC adaptor and remove the battery
Now leave the notebook disconnected for a longer period of time (10 hours)
Then press and hold power button 30 sec long and then connect both parts.
The Ac adaptor should be connected for a longer period of time to allow the system to pre-charge the Battery

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I recently purchased a Satellite Pro L500 and have been having the following problems.
My laptop doesn't start on battery only. The green power light comes on and the stays on with the laptop in a freeze (nothing displayed on screen).
The only way to get this light off is to remove battery.

Starts EVERY time with the AC power connected (with or without battery) - normal lights are displayed when connected.
Works perfectly normal once booted - with or without AC power connected

SOMETIMES starts with the battery only if I boot soon after I have already been using the laptop
I have tried the static release processes but doesn't work. (holding down power button with no battery or power connected etc.)

After having this trouble I updated to latest BIOS but has not helped
Tried a different battery and has not helped
Is a Toshiba Satellite PRO L500 T4400 4GB 15" Win7 Laptop - only 3 weeks or so old

Very annoying!
Please someone with a solution??

Answer:Satellite Pro L500 doesn't start on battery only


Try this.
Remove battery, disconnect the AC adaptor and then wait some time. I would leave it disconnected for about 12 hours.
Then connect both parts again, charge the battery and then remove the AC adaptor.
Then try to power up the unit using only battery.

If this will not help then you should get in contact with your ASP as fast as possible since the warranty is valid and would cover all hardware checks and replacements.

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1. It is stated on the L500-1kk product specifications that the expected battery time is around 3:20 Hrs using mobile mark! However, I have been using my laptop for almost a year now, the maximum battery time I get is 2:15 Hrs, every time I charge my laptop full, Battery Bar program always shows me this maximum time remaining! I am using default power settings!

2. Most Intriguing, is that my sister is using another laptop, its battery is approximately the same capacity as mine, around 43200 mWh, we are both using Windows 7 Ultimate (she 32bit, I, 64bit version), yet her battery time is at least 4.5 Hrs. Why is that, and how would I maximize my battery time!

3. Lastly, her laptop is new (4 months , yet battery pro program shows that her battery's wear rate is 7%, my laptop is almost a year and it shows a wear rate of 1.3%, I mostly use my laptop while the power is plugged, rarely unplugged!) Is their an explanation to the different wear rates?


Answer:Satellite L500-1KK - How to maximum the battery time?


To be honest I think a battery life about 2:15 hours is good and I think everything is ok with your notebook. On my new Satellite A500 I have also just 2.5 hours if I work on battery, sometimes just 2 hours or less. That?s always depending on the applications that you run.

> 2. Most Intriguing, is that my sister is using another laptop, its battery is approximately the same capacity as mine, around 43200 mWh, we are both using Windows 7 Ultimate (she 32bit, I, 64bit version), yet her battery time is at least 4.5 Hrs. Why is that, and how would I maximize my battery time!
Well, it?s the same as you compare two cars with the same hp from different manufactures? One car has a higher fuel consumption as the other car, even the have the same hp. Why? Well, different manufactures using different parts: Other tires, gearing, weight, air dray, etc.

You can compare two identical notebooks or cars from the same manufacture to find a issue but *not* from different manufactures. ;)

Last but not least this could be an interesting document:

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I have problem with my battery. System says that computer is "plugged in, not charging". When I click on the battery information it says 26 % available. When I try to run computer without charger plugged, it doesn't work. If I plug off charger when computer is turned on, it's turning off. Is my battery already dead or it's problem with charger or something else?

Sorry for my poor english.

Answer:Satellite L500-12V - Plugged in but not charging the battery


What about the battery LED on your notebook? If you plugin the AC/DC adapter is this LED on or off?
Can you charge the battery while notebook is turned off?

Generally speaking if the notebook starts with charger plugged in the charger works properly and the problem must be the battery itself or in worst case the charging control on mainboard? :(

On Toshiba website I have found an interesting article:
[I have difficulties to charge my battery to 100%. What could be the problem?|]

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Since I have installed the sound card driver to my notebook, it always starts to beep when it reaches 10% battery in every 10 seconds. Its not a Windows voice, but i tried to search the sound controls and even the BIOS to turn this thing off. It can be usable in certain cases, but I really want to get rid of it or make it use only if the screen is off and I dont see the battery charge level.

All in all, the question again is, how can I turn off or control the beeping sound after 10% battery level without uninstalling the Realtek sound driver?

Yours Sincerely,


Answer:Satellite L500-14Z starts to beep when it reaches 10% battery


You can disable it in:
Start >> Control Panel >> Sound

There click on Sounds tab in Sound properties

Choose Critical Battery Alarm and in small window called sound choose ?no sound?.

Apply the changes and reboot the notebook.

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I have a problem with battery driver. I'm using Microsoft Windows XP professional. Manager of devices shows battery 2x (unknow devices!). Anybody have the same problem?

I'm waiting for answers. I am greeting everyone. Sorry for my English

Answer:Satellite L500-1GE - Battery unknown in device manager


There is no battery driver that you mean. It?s a part of Windows and you don?t have to change anything on it.

So please check the device manager again. What devices you mean exactly? Have you already checked the device and vendor ID?

Maybe you should try to remove both entries and restart the notebook. After this the drivers should be installed automatically.

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Hi everyone,

I purshaced new Toshiba Satellite L500-1UU
CPU: Intel(R) Core(TM) i3 CPU M330 @ 2.13GHz
Physical Memory: 4096MB RAM
Microsoft Windows 7 Home Premium 6.1.7600

My question is: Would taking out the battery when I am using my laptop while its connected to the AC adapter be wise or not? Would this increase or decrease the life of the battery, or will it not affect anything at all?

Is i3 processors have a centrino technique which disconnect power from battery whent it's fully charged?

What do you think about that ?

Answer:Satellite L500-1UU - Disconnect battery while it's connected to AC adapter

There is no problem removing the battery when on AC power. It should extend the life of the battery a little bit as long as the battery charge stays high (around 70%).

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Hey all,

Got as Satellite L500 here (PSLS0A-084002). I'm having the battery not charging issue and everything I'm finding points to a BIOS update.

Sure enough there's a new BIOS to download from the laptops drivers page. So I have the WinPhlash file "sl500(mv)_bios_w210.exe". However running it causes it to fall over before flashing the BIOS with a Error Number: 144.

This is due to the battery being bellow 10% charge however I can't get it above 10% charge as the laptop won't recognise it.

There must be a way of getting WinPhlash to run without doing that check. I read you can run it with the "/forceit" switch and that will ignor the error however that was from a while back and it seems WinPhlash have changed that as it still spits out the error.

I read running it from DOS helps but after creating a dos boot cd it claims the exe can't be run from DOS (ffffuuuuuuuu!).

Any help appreciated. Thanks =).

Answer:Cannot flash BIOS on Satellite L500 due to low battery charge

Sounds like WinPhlash can't talk to the hardware directly due to a software problem.

Did you uninstall the Toshiba Value Added Package? Download and install the latest TVAP from -> Support -> Downloads

If it still doesn't work, then your Antivirus/firewall software may be blocking WinPhlash or you need to login to Windows as Administrator.

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Hi friends

Last month I bought a new toshiba Satellite L500-D5310.
From the date of purchase onwords, I feel that the battery pack have a little shake of 1 mm-2mm.
Is this common to every toshiba laptops or for me only.Kindly help me in this regard.

Answer:Battery pack has a little shake of 1 mm-2mm on Satellite L500-d5310


> this common to every toshiba laptops or for me only
I think this is nothing unusual since the battery is removable and you will always notice an tiny movement.
I?m not owner of L500 so I cannot say if this would appear on other L500.
By my A200 battery move a little bit and the U400 battery does not move?
So thismight be always different?


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When powered on charging light flashes yellow.
Battery does not charge and if battery removed the laptop shuts down.

At time this problem does not happen.

Moreover, when power cord is removed, battery charges for few moments and then yellow flashing light comes on and charging stops. When shutdown, the battery charges normal and 100% charged battery gives almost 4 hours time.

Can any one please guide about the problem. Is the problem in power adapter? or the battery? or the motherboard/hardware?

How to verify problem?

Answer:Satellite Pro L500: indicator flashing amber - battery doesn't charge

It seems that you already posted an thread about similar issue with your notebook some years ago.

In first case it seems that your battery was the troublemaker.

You are talking about charging indicator. I?m not quite sure what LED should it be.
There are 5 LEDs - from left: DC IN / Power / Battery / HDD, ODD / Bridge Media Slot

The first DC IN indicator glows green when power is being correctly supplied form the AC adaptor. However, if the output voltage from AC adaptor is abnormal or if the computers power supply malfunctions, this LED will go out.

The second from left Power indicator glows green when the notebook is turned on. If you turn the notebook into the sleep mode, this indicator flashes amber.

The third battery indicator show the conditions of the batter charge. Green indicates the battery is fully charged, amber indicates the battery is charging and flashing amber indicates a low battery condition.

Are you able to power up the unit without the battery but using just a connected AC adaptor?
Usually this should be possible even if the battery isn?t inserted.

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Moving the lcd screen-cover (more opening or closing) causes black out the screenpicture. The problem becomes worse. an extra LCD screen gives a normal and good picture. I'm afraid there is anything wrong with de videodataconnection somewher around the movingparts of the screencover?
Anybody any idea? Thank you.

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For the past few months my Toshiba Satellite L500-1 is shutting down frequently due overheating, which occurs during intensive use of the laptop (during gaming, photomanipulation etc.). However, I do not know what I can do about this. I will not open my laptop, unless I am told to open my laptop to do a specific task.

Today my laptop shut off again. However, when I turn it back on I noticed something happened with my fan. At this point, my laptop will not overheat fast as usually. Instead of fanspeed of 90+% it stays around the 58 to 60% (according to the Toshiba PC Health Monitor). Nevertheless, I noticed something happened with my fan. After shutdown I noticed that the fan will occasionally make a ticking noise, which is heard once every 10 minutes when the laptop is under intensive use.

What should I do now? This does worry me, should I be worried about this? Maybe another Toshiba user with a similar problem can provide me support. I would appreciate it.

Thank you.

- DR

Answer:Satellite L500 - Shutdown and a fan problem


On this virtual way it is not easy to say what the problem can be.
When you use your notebook do you use it placed on the desk?
Do you use it with AC power supply?

Which power profile do you use when notebook shuts down?
Have you tried to change power settings or anything else?

Before you start to use it intensively have you tried to end some background processes, disconnect external devices, just to see if this will help?

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I have a Satellite L500-1UR, with 64-Bit.

After a Windows Update my grapic board is down. I only have a standard monitor.
I can only switch between two different resoultions (1024x768 or 800x600).
Previous i have something with 1300x768.
I cannote use the previos driver anymore.

My Graphic board is Mobile Intel(R) 4 Series Express Chipset Family.
When I actualize the driver nothing happen.

Under the properties stand, that the digital signature can?t be prooved.
Code 52. I make a system recovery.
The first days it was like before but after another windows update the same failure happen again.

And now i can?t make another system recovery anymore.

Please help me somebody, I am desperate.


Answer:Satellite L500-1UR - Problem with the graphic


Unfortunately I cannot explain what happened exactly with your machine. Maybe you have installed all available updates (important and optional). Maybe the display driver was offered as optional driver.

Anyway, what you can do now is follow:
-try to roll back OS to earlier time using system restore option
-reinstall display driver -
-in worst case you can reinstall OS using HDD recovery option (I hope it works)

If you have more questions you are welcome.

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Relevance 62.32%

I just want to ask regarding the error message of my laptop that appears every time i will open it.

StartRep.exe-Application Error

The instruction of 0xfc66584d referenced memory at 0x00000008 the memory could not be read.

Do i need to reformat it or should i buy a new memory, but i wonder how can i saved my important files on my laptop?

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

Answer:Toshiba Satellite L500 PROBLEM!

Quote: Originally Posted by destiny24

I am also interested to go to your service center, i just want to know first how much does it cost to repair my laptop?

This "Service Center" is called
Help is offered free of charge.
We are volunteers from all parts of our world who endevour to help you in our spare time.
All we hope for is a "thank you" if we have assisted you in any way.

Please be patient & someone should be able to assist you soon.

3 more replies
Relevance 62.32%

I tried to upgrade my Toshiba L500-22R Memory to 8GB. I bought 2x4GB Kingston PC3L 12800 SODIMM and the OS doesn't start, I did a memory check and it fails too. I tried with a Samsung 4GB 12800 and it fails too.

The original memory works good.

Any ideas?

CPU-Z TXT Report:
CPU-Z version 1.72.0.x64

Processors Information
Processor 1 ID = 0
Number of cores 2 (max 8)
Number of threads 4 (max 16)
Name Intel Core i5 430M
Codename Arrandale
Specification Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz
Package (platform ID) Socket 989 rPGA (0x4)
CPUID 6.5.2
Extended CPUID 6.25
Core Stepping C2
Technology 32 nm
TDP Limit 25.0 Watts
Core Speed 1187.2 MHz
Multiplier x Bus Speed 9.0 x 131.9 MHz
Rated Bus speed 2374.3 MHz
Stock frequency 2266 MHz
Instructions sets MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, EM64T
L1 Data cache 2 x 32 KBytes, 8-way set associative, 64-byte line size
L1 Instruction cache 2 x 32 KBytes, 4-way set associative, 64-byte line size
L2 cache 2 x 256 KBytes, 8-way set associative, 64-byte line size
L3 cache 3 MBytes, 12-way set associative, 64-byte line size
FID/VID Control yes

Northbridge Intel Havendale/Clarkdale Host Bridge rev. 02
Southbridge Intel HM55 rev. 05
Graphic Interface PCI-Express
PCI-E Link Width x16
PCI-E Max Link Width x16
Memory Type DDR3
Memory Size 4 GBytes
Channels Dual, (Symmetric)
Memory Frequency 527.6 MHz (4:16)
CAS# l... Read more

Answer:Satellite L500-22R - memory problem

Obviously you bought not compatible modules.
The PC3 12800 1600Mhz isn?t listed as an supported module.

The Satellite L500 can be upgraded up to 8GB RAM and you can use two 4GB DDR3 1066MHz (PC3-8500) SO-DIMM modules.

1 more replies
Relevance 62.32%

I have a friends TOSHIBA Satellite Pro L500 running win7 32bit. It has this boot up problem I have not come across before. When it boots it stops at the screen with F2 for setup and F12 for boot devices and goes no further. F12 brings up the boot device menu and when the HDD is selected the windows boot menu appears safe mode etc, I need to select 'start windows normally' which it then does.

I have tried 'startup repair', updated bios, deleted partitions and did clean install of the OS and also tried a different HDD. Nothing works.

I don't think it is a BIOS virus because no messages appear. is the ROM damaged?

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Relevance 61.5%

Hello every one Two days ago my laptop suddenly freeze with strange sound and screen off, after i restart it it's doesn't work and screen is black, i connected laptop to PC screen, sometimes PC screen start and down and some times get strange line " in attach", and other it work fine and laptop screen on , when i restart i face the same problem.When i start the laptop the fan work with high speed and hot air get out from it.

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Relevance 61.09%


Yesterday is installed the bios update, and everything went ok. The only problem is when I now plug in my headphones, the sound also comes out from the laptop speakers. Before the bios update only the headphones made sound when I had them plugged in.

What can i do about this?

I have Windows 7 x64

Thanks in advance.

Answer:Satellite L500-1ZP - Sound problem after bios update

Problem fixed. I reinstalled the drivers.

Sorry for not trying this at first.

2 more replies
Relevance 61.09%


I have a problem creating recovery disks for the Satellite L500-126.

I am using the Toshiba recovery disk creator.

The 1st disk is ok.
When I try to make the 2nd disk, the systems stops exactly at 50% of the 2nd disk. and no more reaction from the disk creator.

I tried 2x, and each time i had to abort and throw away the dvd's.

any suggestions?

Answer:Problem creating recovery disks for the Satellite L500-126


You should try another DVD from different manufacturers?
It?s nothing unusual that some DVDs are not fully compatible and that the CD/DVD drives cannot write the data properly?
I had such issue in the past and could solve this testing and using different DVDs.

2 more replies
Relevance 61.09%


I recently received an Satellite L500-1XL, working just fine until i gave it to a friend...
The problem is that he updated the bios to V 2.10 (don't know why) and since then the image on the display appears like 15.4" even in bios.

Any ideas what could cause the problem?


Answer:Re: Satellite L500-1XL - display problem after BIOS update

Can you please make a pic how it looks like and post is here?
2.10 is right version and I really don?t understand what the problem is.

Is Toshiba welcome screen shown as usual?

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Relevance 60.27%

Dear Toshiba,

Perhaps some can explain for me how this happens.

We have 2 x L500 laptops, One was purchased and activated on a day July 2010 ( Machine1 )
The other was purchased 1 day later from the same store and activated on the same day - 1 day later ( machine 2)

Yesterday, machine 1 responded with the Warning message, there is a problem with the cooling system - please shut down the machine and return it for service.

Today machine 2 responded with the exact same message, just after being switched on after 4 hours unusual situation you say or is it some sort of built in : service generating feature ???
I am not convinced it's a fluke and there was nothing wrong with either machine that I could see.

Anyway a reboot of each machine fixed the problem, see how long it takes to return.
As you guessed it , both machines are out of warranty by a few months now.

If any of you have a similar problem, would be glad to hear from you.



Answer:Satellite L500: Warning : Problem with Cooling system message


A friend of mine has got the Satellite L500. As far as I know the notebook runs pretty well.

I?m not sure if this message has been created due to a software issue but the notebook should shuts down automatically if the cooling modules would not work properly and if the temperature would goes up to a higher level?

So I recommend watching the temp level for the next time and of course you could get in contact with an Toshiba ASP in your country if would notice higher temp or some hardware issue with the cooling module?

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Relevance 60.27%


My DVD player is not working.

There is power to it. The motor fires up when I eject and reinsert it. The Control Panel Troubleshooting for Hardware and Devices says it is a driver problem but cannot fix it. Problem with driver.

I have reinstalled it from Toshiba site.
Is it saving to the correct place?
I'm running Windows 7 64 Bit and chose the correct driver for this.

Should I be using the 64bit?
I only have 3MB RAM which was the spec when bought.

If I wanted to change to the 32bit how do you do it without the CD/DVD player?
Is there any point in doing this?



Answer:Satellite L500-1CQ PSLS0E - CD/DVD drive does not work - Driver problem?


To be honest I?m a little bit confused.
Are you not able to boot from ANY disks; Windows disk, recover disk, Linux disk???

If it?s the case, then this means that you CD/DVD drive is faulty.
Why? Because CD/DVD drive is recognized and controlled by BIOS while booting from CD or DVD.

When Windows operating system has booted up, then the CD/DVD drive should use the common Microsoft driver which is a part of the Windows OS.
This means that you don?t need to install ANY drivers in order to get the CD/DVD working.

If you can boot from any disk but if the CD/DVD drive is not recognized in MY Computer, then I recommend checking this:

Before you would delete the upper and lower filters from the registry, delete the CD/DVD drive from device manager and then go to registry and remove filters. Then reboot the unit.

Good luck

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Relevance 56.58%

I have Toshiba Satellite A300 PSAG0E laptop.
Suddenly battery icon in my laptop started showing " There is a problem with your battery so your computer might shut down suddenly" .

Any idea why this has happened and what should i do?

What would be the price of new battery in USD?

Answer:Problem with Satellite A300 battery - battery icon shows error

Guest what: it?s the first time that I?m reading about such issue...
Of course I read many messages abut battery issues but I have never ever seen an error notification by battery icon.

You could try to recalibrate the battery.
Discharge the battery completely. Then recharge it to 100%. Repeat this twice!
Then check how the notebook works.

But you should know that sooner or later your battery would die and you would need to replace the battery.
You can get a 6 cell PA3534U-1BAS/BRS battery for about 70-90 Euros?


1 more replies
Relevance 56.58%

My L755 has always struggled with battery life. From new, it was only managing a little over one hour and it was no surprise when it booted up one day with an ugly red cross over the battery and a suggestion that I might like to consider replacing the battery.

I went to Amazon and bought a 'genuine brand new Toshiba battery'.
The battery arrived, it is the right part number, but I was immediately suspicious because the battery had stickers on it that did not seem correct and a manufacturing date in 2010.

The sticker that bothered me most stated that it might contain NiCad, NiMH or Li-Ion cells -
I am sure that Toshiba are more professional than to randomly build the packs.

Sure enough, when fitted to the laptop I get a flashing battery light and it shows no interest in booting up. Should I give it a few hours to charge and try again, or go straight to Trading Standards to try and get the cowboy supplier investigated?


Answer:Satellite L755 - Battery Problem - Suspect phoney battery


Notebook should be able to boot up also if the battery is empty but connected to the AC adaptor.
If the battery is new, you should consider an longer charging. But as mentioned: even if its empty, the unit should power on and the battery should start to charge after the AC adaptor has been connected.

From my point of view and according to your message, it looks like the battery isn?t ok.
So would recommend to replace it.

By the way: I would recommend purchasing the battery from authorized Toshiba service partner in your country. In such case you can be 100% sure that such battery is an genuine product and compatible with your notebook. Many different internet reseller provide ?low budget? and ?low quality? batteries and sell such batteries as an ?brand-name? product / article.

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Relevance 55.76%

I am new at this stuff and I seek help from all those who can give it. Ok so my first charger stopped working and I bought a new charger. The charger worked great for a few months after purchase. Until one day the charger stopped charging on and off. I unplugged it a few times and then it stopped working. I let the battery die after. I am guessing that it stopped working because i may have screwed up the charger socket by tripping on the cord thus pulling on it im not really sure anymore. The laptop is in a bad condition, it's four years old i think but it can still run. The battery is the same not change. HELP ME for I am an *****

Answer:Toshiba Satellite M45 Battery or Battery Charger Problem

You probably broke the internal AC adapter socket. It can be repaired, but you will have to take it in for service

8 more replies
Relevance 55.76%


I've got problem with my battery... charging battery take about 15 minutes and report 100% full but after this notebook works on battery about 10/15 minutes...

I've change my battery via Toshiba Battery Replacement Program...
Unfortunately my notebook guarantee has ended at July...

Answer:Satellite A100-192 battery problem after battery exchange


Hmm? that?s pity. The battery should definitely charge a little bit longer.
I think the battery malfunctions and it should be replaced.

You should contact the ASP in your country and ask for the help.
Maybe the guys could test the faulty battery and could send you a new one.

Best regards

1 more replies
Relevance 54.53%

I need a new keyboard for my L500 and found out, that the keyboad of the P200 (and some other models) seems to be the same (105 keys, num pad, 2 win keys). Are those keyboards 100% compatible or do they just look the same?

Answer:Satellite L500 and Satellite P200 - compatible keyboards?


In my opinion this question is for Toshiba service and not for user-to-user forum.

Anyway I think that both keyboards are not the same and you should order 100% identical keyboard designed for your notebook model.

Question is: why do you look for keyboards for old notebook models if you can order new one for L500.
On eBay you can get it quite affordable.

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Relevance 53.71%


I have a Satelite Pro L500. Normally when it is plugged in the DC in and Battery led lights are lit up. Now both are off when it is plugged in and the computer is off. I have found that in this state the battery is not charged. The computer will not switch on while the power is plugged in. If I remove the power source and wait a few mins the computer will now switch on and opperate normally.

If I now plug in the power the leds are lit and the battery is charged

Answer:Battery does not charge when my Satelite Pro L500 is off

It?s really bad situation.

Is warranty still valid?
Have you thought about contacting Toshiba service and ask for help?

4 more replies
Relevance 53.71%

hi there!!

i had a toshiba satellite a300 that unfortunately died... i want to take the hard disk drive from it an put it on my cousin's toshiba satellite l500 laptop...
I siply put it to l500 but it stacks at a point that shows again and again something about media test and more...

What i'm supposed to do?
Te strange (to me that i'm not very computer guy) is that at bios setting shows the model of the hard disk...
I mean that the l500 recognises the drive...please help me...

thanks in advance..

Answer:HDD swop from Satellite A300 to Satellite L500


Satellite A300 supports the same HDD like a Satellite L500. Both use the SATA HDD therefore the inserted HDD should work.
Its good sign, that the HDD is visible in BIOS. This means that HDD is recognized and in good condition.

I?m wondering what you have done after the HDD has been inserted.
Did you try to install the system using Toshiba recovery disk or another disk?
Did you try to format the HDD firstly?

Try to boot form the system disk and format the HDD firstly.
Then follow with system installation

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Relevance 51.66%

On the spesifications of the Satelite L500-1V1 it says that there is 4096MB DDR3 RAM with 1066MHz, but why is there only 533MHz in each card?

I don't suppose you have to multiply it with 2?

Answer:RAM MHZ on Satellite L500-1V1


As far as I know the notebook has been equipped with the DDR3 1066MHz (PC3-8500) 2GB modules?
There are two modules means notebook uses 4GB RAM.

But the 1066MHz can be reached only if the FSB (front side bus) would support 1066MHz too?


4 more replies
Relevance 51.66%

I have a Toshiba Satellite L500-1XC. will it take an solid state drive to replace the hdd inside it now?
I was looking at the Toshiba 120gb stor.E comes with caddy, cables, and software to clone you old hdd, its SATA III.


Answer:Can I use SSD with my Satellite L500-1XC?

Of course you can use SSD. When you do this you will see how fast your notebook runs.
I recommend you Samsung 840 Series SSD. I use it with my Satellite notebook.

Which one you want to use is your decision.

5 more replies
Relevance 51.66%

I have a Satellite L500-02C and I install Windows 7 32bit from original version of 64bit to run application that wouldn't work on it. I have installed all drivers for the 32bit, but I am having trouble getting the drivers for the touchpad (synaptic) also the driver for the function keys. I have tried the Toshiba web site download from there but they don't work.

Can anyone help?

Answer:Re: Satellite L500-02C

Download and install the 32bit versions of the Toshiba Value Added Package and the Flashcards Support Utility from the L500 drivers page. 64bit version may not work.

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Relevance 51.66%

Satellite L500/049
Part Number - PSLS3A-049002

my note book model is this one. When i buy this computer on last December. I install 32bit Window 7 . Then i found out the ram only used 2.84GB.

So i follow the toshiba webpage to recover my computer and upgrate to 64bit Window7. But final i found out the ram still 4GB (2.84GB used)

so how can i make the ram from 2.84 to 4.00 GB ?????? = ''4.00GB (4.00GB used)


Answer:4GB ram use on Satellite L500/049


Not sure if it solves your problem but try:

Go Start-Control Panel-System security -Administrative tools- System configuration-Boot - advanced options
make sure that maximum Memory option is not checked. If it's checked, uncheck, press Apply, Ok and restart.

Message was edited by: Jeka-IL

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Relevance 51.66%

When I ran a diagnostic report on my laptop (Satellite L500-1XL) it said that my RAM was low and to upgrade it for better performance - it has been very slow to start up as of late.
However I have discovered that my model has been discontinued and I'm not sure what to do.
Any suggestions?

Bear in mind I am a total novice when it comes to computers so nothing too technical please!
Thank you.

Answer:Low RAM in Satellite L500-1XL

With more RAM your notebook will have better performance.
According notebook specification your notebook is delivered with 2 GB RAM but it can be upgraded up to 4 GB.

So buy second 2 GB RAM and upgrade your notebook.

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Relevance 51.25%


Where can I get the driver for the FN key?

Answer:Re: Satellite L500-1XZ - Where to get FN key driver?


You can download all drivers and tools here: > Support & Downloads > Download Drivers

You need Value Added Package and Flash Cards Support Utility.

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Relevance 51.25%

So today I decided to restart my computer because it was being a bit slow.

Now the whole laptop wont even boot up. In the picture that happens, then it brings me to the boot menu.
I try every boot option but it just brings me back to the boot menu.

When i try to system recover, the screen turns black after it says 'Windows is loading files'.
I havent done anything to it in the last 24 hours.

What it looks like when i boot up.

Answer:Satellite L500 won't boot

On the picture its visible that the notebook tries to boot from the HDD?. But obviously this procedure fails.
Therefore I would assume that the internal HDD does not work properly?
Probably the previous slowdowns were related to the HDD issues.

Try to boot from using a Linux Live CD or another bootable system live disk (WinPE)
Such ?Live CDs? don?t install anything on the HDD and usually even if the HDD would be faulty, the notebook could be booted up.

Finally I think you will need to replace the HDD in order to reinstall the system.

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Relevance 51.25%

Hoping someone can provide with me some insight. I'm buying a new computer and other than Harmon Kardon speakers, I don't seem to see a huge difference between the L500 and the A500 series. To be more specific, here are the models I'm looking at. As you can see, they differ in price quite a bit, so what's the story? Is there a huge difference in the system other than the speakers?

[] []

And yes, I'm aware of all the customization options, but even if they have the EXACT same specs, that A series is still more expensive. Why?

Answer:Satellite A500 or L500 - which is better?

I would go for the A500, because its generally a higher end model with faster components.

The A500 has an Intel CPU and dedicated ATI graphics, compared to the L500D which has an AMD CPU and a slower ATI Graphics chip.

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Relevance 51.25%

Hi, I have recently bought a brand new toshiba laptop but I am already concerned that the fan automatically turns itself on and off every 30 seconds. It gets really annoying and I haven't known any other laptop to do it. is there something wrong with the laptop already or is it normal?

Thanks in advance.

Answer:Satellite L500 1XC Fan query

Try please to set ?cooling method? to minimum level. Notebook should run much quieter than before and without permanent on/off switching for cooling vent.

Power settings > for used power plan go to change power plan settings > change advanced power settings > Toshiba power saver settings > cooling method.

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Relevance 51.25%

Hello, I have to replace my whole heatsink on my Satellite L500-1XZ. Any idea where I can find a heatsink for that model, because I searched and searched and can't find anything yet.
The exact model is L500-1XZ PSLJHE
number on the heatsink is: AT0920020V0 AVCS 0A 101E

Please if somebody have any info about where I can find heatsink help me! Thank you!

Answer:Re: Need new heatsink for my Satellite L500-1XZ

I my opinion all L500 have the same construction and I also think that you must simply search heatsink for L500. With a little bit luck you can find it on eBay or googling around.

Other way contact nearest Toshiba service provider and ask if you can order a part with this part number. I hope they can do this for you.

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Relevance 51.25%

Hi, My Satellite L500 won't boot. It will respond to F2 or F12 but just returns to a blank black screen with a flashing cursor as soon as setup is exited. I've removed/replaced battery and memory cards and also hdd but it has made no difference. I've tried F6 but this doesn't ssem to work. Anyone got any ideas please? Thanks

Answer:Satellite L500 Won't boot up


What is the model number of your L500?

Have you tried running Recovery (by holding down the Zero key during Power On, or using the Recovery options in the Windows F8 Menu)?

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Relevance 51.25%

I see that I have three Primary partitions already made on this new L500 ~
1.) 2GiB /dev/hda1 for Toshiba Recovery,
2.) 330+GiB (C:) for Vista and 3.) 12GiB /dev/hda3 ???.

I need to dual boot two windows installations and use and extended partition for Linux and Storage.

What is the third partition for and can I configure things so that I can save it within a Logical Partition ?

My aim is:

/dev/hda1 = Toshiba Recovery
/dev/hda2 = Vista
/dev/hda3 = Windows 7 ~ RC7
/dev/hda4 = Extended for all others ( including Linux, the 12GiB existing and a common storage space as well.)

Any suggestions or thoughts before I dive in ?

Regards, SnapafunFrank

Answer:Satellite L500 - What is the third partition on HDD?


The third partition belongs to Vista.
Vista creates two partitions; one a usual partition to install system and the second hidden partition for backup files. These backup files are important for Vista. Vista needs it to repair the OS if something will go wrong?

So it?s strongly recommended to leave this partition on the HDD?

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Relevance 51.25%

The AC Adaptor on my Satellite L500 died while the laptop was in for warranty repairs (again), the repairer put the cord straight in the bin without recording the part number for me.

How can I find out the PA number to buy a replacement adaptor?


Answer:Need new AC Adaptor for Satellite L500


What you need is 19V AC adapter. You can use several AC adapters but can you please post exact notebook model name (L500-xxx)?

2 more replies
Relevance 51.25%


My notebook have a built in camera, and this camera thos not inicialize,

I ave done a HDD recovery, and after that the web camera software was not installed. I downloaded de this software an the camera drivers and instaled it in the laptop, but the camera, but the camera doesn't work any way.

There are some way to fix it?

Thank you.

Answer:Satellite L500 - Web Cam is not working

The question is: is cam hardware recognized and detected by the system or not?
Can you see it in device manager?

1 more replies
Relevance 51.25%

Hello To Every One.

Dear All.

I Have *Toshiba Setellite L500-14F* Model and Currently i am Running Windows 7 On it ,As It Did Not Came With Any OS So i Install Windows 7 on it.

So Now I Want To Install Windows XP on it , As I am Facing Some Problems to Work With Some Software Which Are Not Supporting and Having Compatibility Issues With Windows 7.

I Had Allready Downloaded All Drivers For Windows XP For This Notebook.
By Reading and Searching The Forums I Found Out That I Need To Upgrade They BIOS Also So I Did That But Invain.

So Please Help By Guiding Me That What Steps Do I Had To Take To Successfully Install The Windows Xp on This Machine. As I Am Faild Twice A Time.

Thanks in Advance

And Best Regards

Answer:I want to install Win XP on Satellite L500-14F


if you want to install Xp on your computer, you need to change Sata Controller in Bios ,,Compatible,, otherwise you will meet a blue screen during installation. It's because of AHCI drivers Then after installation, you can download and install Storage Manager and return AHCi mode in Bios. You can also integrate them into Windows disk.

you can read here:

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Relevance 51.25%

I have just purchased a Toshiba Satellite L500, switched it on and the first thing it is doing is going to the "System Recover Menu". Is this what it is supposed to do???

I selected the 64 bit option and now it comes up with a big "WARNING" that all my data will be overwritten. HELP I go ahead with this system recovery stuff.

This is a brand new laptop never been switched on before.

Answer:Question about Satellite L500

This notebook model is not known to me but I presume your notebook is delivered with Vista 32-bit and Vista 64-bit operating systems. When you start it for the first time you must make decision which one you want to use.

If you choose 64-bit version other one will be deleted and you can use installed version only.
So think twice before you choose OS you want to use.

Later when the OS is installed first thing you should do is to create recovery installation DVD. If something goes wrong you will be able to install chosen operating system using this disc.
For DVD creation use please preinstalled "Toshiba Recovery Disc Creator". I am pretty sure shortcut for quick start you can find on the desktop.

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Relevance 51.25%

Hi I have this laptop and I want to know if I can do hardware upgrade (cpu , gpu , memory etc.)

Also I want to ask if i can put this cpu " i3-330M 2.13Ghz socket PGA98A " its from another L 500 but I don't know more .

Thanks .

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Relevance 51.25%


Just got the laptop out of the box (new) - turned it on.
Windows 7 Administrtaor account is locked and Other User won't recognise password / name.


Answer:Cannot boot Satellite L500 - new out of the box


Try this:
Power up the unit and press F8.
Choose Repair My Computer and then choose HDD Recovery.
The HDD recovery should start again and you should be able to reinstall the OS.

Good luck

4 more replies
Relevance 51.25%

L500 suddenly started to hang on shutdown forcing manual power off sequence next morning. "Shutting Down" message visible. On power up login process sometimes fails. I have resorted to starting in safe-mode and shutting down before "starting the day" normally to be on the safe side. Nothing installed but Adobe Air upgraded.

Any one else experiencing similar symptoms?

Answer:Satellite L500 - Won't shutdown

Maybe other programs (like adobe... something) are looking for updates and blocking shutdown or maybe you have some bugs on you computer. Scan computer for viruses and some malware.

4 more replies
Relevance 51.25%

I didn't use my laptop for 2 weeks and now when I try to turn it on there is no sign of life other than the power lights at the front when it's plugged in. It's not just a screen issue - there are no whirring noises or anything when I try to turn it on, I just get nothing.

So far I have tried:

A power cycle
Changing the power supply and battery with my dad's identical computer.
Removing each of the two RAM sticks one at a time, repeating the power cycle, and trying to turn on.
Disconnecting the DVD drive and turning on.

None of these worked.

Does anyone have any ideas?

Answer:Satellite L500-1XD will not turn on


> Removing each of the two RAM sticks one at a time, repeating the power cycle, and trying to turn on.

What you could try to power up the unit using the RAM modules which are used in Dad?s identical notebook.
In case this does not help, I would assume some kind of motherboard malfunction might be the reason why the notebook cannot be powered ON.

How to solve this?
I guess you have no many options; the faulty part needs to be replaced. But I think this is a matter of expense

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Relevance 51.25%

Dear Forum members!

I have a Toshiba L500-1XR (PSLJHE-001001HU) device.

Its originally shipped with core i3-330M (C2) CPU.
I'd like to upgrade it to i5-520M or better CPU -which same socketed, and have same power consumption.

From this i5 CPU, there are 2 steppings: c2, k0
My CPU have C2 stepping.

My question is:
Is BIOS 2.00 supports K0 steppings CPU's also, or - downloadable newest(?) BIOS 2.10 supports K0 stepping, or not at all?

So, can I use all, same socketed CPU's, or C2 stepping's only?

I didn't find any relevant information on internet.
Where can I find more information about the BIOS changes?

Answer:Satellite L500-1XR CPU compatibility

As I see, 51+ person opened my question, but, still no answer.

IF is it so difficult question, please, provide me with an idea, where, how can I get this information?

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I cannot get my Toshiba Satellite L500 13T PSLJ3E to work. Here is the timeline:

1. I brought it with Win Vista, It worked great for about 6 months but started slowing down and I decided to change it to Windows 7

2. I installed the Windows 7 using custom install(creating new "windows" folder, not upgrading Vista). Once again it worked great for about a month, but once again it ran into trouble - showing the Windows 7 version of the blue screen of death for 0.5 seconds followed by a restart.

3. I browsed the net and they said that the easiest way to get rid of the problem is to re-install. I did it(after trying several windows repairs) but yes, thats right, it died - before starting the windows it showed problems with Realtek Wireless.

4. I had hopes that third time - the charm will work and re-re-installed the W7(every time using new installation).
Once more time - doesnt work, but this time I cannot even get to install it - the windows installer stops at around 60% of the expanding files and says: problems with the media device. And after the restart I cannot find the Hard Drive(the BIOS shows only FDD and CD/DVD)

Now I'm stuck here, the only way to start the windows is by Safe Mode on my Wondows installed on point 3, yet not every time .
Unfortunately the first of my Recovery DVDs cannot start and on top of that I cannot enter into the recovery partition by pressing 0 at start up, but I see the Recovery Partition when I go to the WIndows in... Read more

Answer:Cannot run the OS on Toshiba Satellite L500

Blue screen and then restart sound's like something with hardware is wrong. I had something like that when my RAM module failed. Check your memory using memtest.

PS. I will not recommend installing windows on windows and reinstalling it. Better format drive and install new clean OS.

edit: or maybe something with your hard drive - if you had an option pull out you hard drive and check it on another computer using HDtune (or something like that)

Message was edited by: Jurgo

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I'm currently having issues with my Toshiba Satellite L500 series. The problem being, I can run purchased audio CDs, as well as DVD movies, but I can NOT run DVDrom games. Music CDs automatically start up Media Player just fine, as well as movies with their corresponding players.. DVDrom Games (such as Dragon Age Origins and Left 4 Dead) will not read, nor be recognized. When I go through "Computer" and try to access the game, it says "No disc available. Please insert disc into D: drive". So from what I'm understanding, the CD/DVD rom can not be completely broken if it is reading all types, except for DVDrom games.

Can someone PLEASE help me with this! It's rather frustrating since my computer is just now at a year old! I'd hate to think all computer companies sell computers that fall apart after a year.... I was hoping it was different with Toshiba.

Once again, CD/DVDrom can read CDs and DVD movies, but NOT DVDrom Games. Please help!!! Thanks in advance!

Answer:Satellite L500 - Can't run DVD-ROM games

Hi adecker,

Maybe it?s caused due the upper and lower filters in registry. You should try removing it as you can read in this Microsoft Knowledge Base article:

I had a similar problem that certain disks can?t be read anymore. So I went thorugh the forum and founded out to clean the CD/DVD drive lens by using a microfiber cloth. Be careful if you do this and don?t scratch the lens.
Check this!!!

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I have a friend moving to NZ soon. What will she need to use her laptop. JUst a UK to NZ plug adaptor or new mains adaptor?


Answer:Using a UK Satellite L500-1XL in New Zealand

> JUst a UK to NZ plug adaptor or new mains adaptor?

Yes, I think he will need just an wall adapter. The AC adaptor works worldwide.

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i can't install Windows 8.1 (Windows 8 is running successfull). Is this "by design" (maybe missing support for things like PAE, NX or SSE2. see

Thanks for help


Answer:Satellite L500-1C7 and Windows 8.1

If Win 8 runs on your notebook properly, then it should be possible to upgrade the Win 8 to Windows 8.1 too…

In order to get Win 8.1, install all Win 8 updates and then access the Windows Store to get the Win 8.1 update.

It should be possible to install the Win 8.1 update in case Win 8 is already up to date.

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Hello, I hope some one can help.

The computer is of my brother and he lost the installation cd and we need it to reinstall windows and all the features. I hope some one can help us.


Answer:Need installations CD for Satellite L500-245

If you use original OS that you got with your notebook you can create new recovery DVD using preinstalled Toshiba recovery disc creator software.
You can also try to reinstall original recovery image using HDD recovery option -

If not than you must order it on

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sorry my english is not so good and I hope you can help me.

Today my dog run over my laptop and the key K is broken. The plastic on the key is broken. Is it possible I can only order the key K for myy notebook?
I bought the notebook in last year and I need my notebook every day. Thank you so much for your help.

Best regards,

Answer:The key K is broken on Satellite L500-R19

As far as I know you cannot order one single key but if only the small key cap is broken but small mechanism is not defective you can try to contact Toshiba service and ask for help.
I?m 100% sure they have enough defective keyboards and can give you this single key cap.

Pay a coffee and maybe you will get one. ;)

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Does anyone know where in the UK (Web or email address) I can obtain a Hard drive caddy and screws for a Satellite L500-1XC. Part No.AM073000200 ?


Answer:Satellite L500-1XC - Need HDD Caddy


What caddy do you need exactly?
An external USB 2.5? HDD caddy in order to connect the notebook?s HDD to an USB port?

As far as I know the notebook supports SATA 2.5? HDD so you will need an SATA USB caddy.

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l500 is slow and hangs or takes ages to respond, Streaming is all so a problem, takes long to buffer

Answer:Satellite L500 shutters


Did you try new OS installation?
Try that using the HDD recovery option. (press F8 while powering the notebook and choose repair my computer)

Did you scan the OS for some viruses?
If not, do that!

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i bought this computer about a month ago and for the past week it has begun freezing for no reason.

I could be using the internet or i could be using Word it could even just be sitting there idle and it freezes up.
Ctrl Alt Del dosent even work the only way to rectify the problem is turn the power off and restart. I brought the computer because i am doing a uni degree online and this really isnt helping.

Answer:Satellite L500 keeps freezing


Did you notice an higher temperature while notebook freezes?
In most cases an higher, internal temperature could be the reason for such similar notebook symptoms.

How about new OS installation?
Did you try this?

If not, I recommend running the HDD recovery which would allow you to reset the unit back to factory settings?

You should also check the RAM using an memtest tool...

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My laptop will not switch on unless the cable from the on off switch is disconnected and the connections are bridged on the motherboard. Any suggestions please?

Answer:Satellite L500-1DT will not switch on

Can you start your notebook if battery is removed and notebook connected to AC power supply only?

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Can anyone tell me if there is any drivers for a satellite laptop L500-1EK for windows 10 x64 cuz I looked everywhere and I didn't find any.
Thanks, George

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Can anyone tell me if there is any win 10 drivers and how can I update bios if I don't have a running battery , I keep the laptop plug in and I get a error message because I don't have more then 10% on battery

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I have a Toshiba L500-176 with Windows 7 Home Premium (64), only one month old and I have a problem with it.
Suddenly, it stopped connecting via wifi, I thought it would be to have installed or uninstalled a program and restores the system to a previous point where if it worked, but still did not detect connections, so I restored the former point, asin but I kept working.
I have tried to activate the wifi with the famous combination fn + f8 but as happens to many people is no particular combination appears on the screen (but on the keyboard). So look at the ConfigFree where it appears that the wlan connection is not available. "

The connections via ethernet cable running smoothly, but as withdrawal cord, no wifi option anywhere.

I tried to fix it with drivers available for this model but no way, as a last alternative format the computer to see if he returned to its original state, but still not working, the wifi light comes on only when you reboot, at first.

There a solution? why looking for information I've found many people with the same problem and few solutions.

PD: certainly in the device manager you see only the Realtek PCIe Controller Family. And right now I have no ethernet cable connected...

Message was edited by: Maryan

Answer:Cannot enable and use Wi-Fi on my Satellite L500-176


> as a last alternative format the computer to see if he returned to its original state, but still not working
> certainly in the device manager you see only the Realtek PCIe Controller Family

As I see, you have made a factory restores settings but it is still not working. Also, it's not shown in device manager that makes me think that there is hardware malfunction related to wifi module. You said it's only one month and still under warranty. So, contact the Asp (service center) in your country:

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i have satelite series L500-14X and i'd like to upgrate my processor unit. I'd like to tell me about their compatible processor recommended

Answer:CPU Upgrade on Satellite L500-14X


I investigated a little bit and it seems that your notebook supports the Mobile Intel GM45 Express Chipset

According to the Intel page:

the chipset supports the:

? Intel? Core?2 Extreme Processor X9100 (6M Cache, 3.06 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9400 (6M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9600 (6M Cache, 2.80 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P9500 (6M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8600 (3M Cache, 2.40 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8400 (3M Cache, 2.26 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor 575 (1M Cache, 2.00 GHz, 667 MHz FSB)
? Intel? Celeron? Processor 585 (1M Cache, 2.16 GHz, 667 MHz FSB)
? Intel? Core?2 Extreme Processor QX9300 (12M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor T9800 (6M Cache, 2.93 GHz, 1066 MHz FSB)
? Intel? Core?2 Duo Processor P8700 (3M Cache, 2.53 GHz, 1066 MHz FSB)
? Intel? Core?2 Quad Processor Q9100 (12M Cache, 2.26 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T1700 (1M Cache, 1.83 GHz, 667 MHz FSB)
? Intel? Core?2 Duo Processor T9550 (6M Cache, 2.66 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T3100 (1M Cache, 1.90 GHz, 800 MHz FSB)
? Intel? Core?2 Duo Processor P9600 (6M Cache, 2.66 GHz, 1066 MHz FSB)
? Intel? Celeron? Processor T1600 (1M Cache, 1.66 GHz, 667 MHz FSB)
? Intel? Core?2 Duo ... Read more

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I just instaled Win XP on my L500-13Z but I cant find any driver for my motherboard card. It seems that it is a Toshiba motherboard called KSWAA 1.00 but I didnt find any XP driver...
Hope I'll find some help here.

Thank you


Answer:Need drivers for Satellite L500-13Z with win XP


As far as I know newest notebook models will not be supported for WXP anymore. At some point WXP must be history and you should use newest hardware with newest OS.
Anyway, your notebook model has Mobile Intel GM45 Express Chipset and if you need WXP drivers you are on your own. Google is your friend! ;)

I just hope you have created recovery installations DVD before you installed WXP.

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hello every body

I really need drivers for Satellite L500-14F. I just bought it and I did format for it then it asked me for drivers update. The shop doesn't gave me any CD for it. Is it right for this model without drivers CD if it is why they made without drivers update?

Please answer me I'm waiting.

Answer:Satellite L500-14F - Where can I get drivers?


What OS have you installed?

The L500-14F belongs to the PSLJTE series so you can find all drivers on the Toshiba page. I?m wondering that you didn?t find them. > Support & Downloads > Download Drivers

And yes that?s normal that Satellite L500 doesn?t have a recovery DVD because you have to create this disk yourself. Therefore you have to start the Toshiba recovery disk creator on preinstalled OS but now it?s too late because you have already installed another OS. If you want a recovery disk you have to order a new one from Toshiba directly.

At the end I can only say you should read the user manual first if you buy something new. You shouldn?t use the notebook if you don?t know anything. ;)


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I just purchased a new L500/00U, took it home, plugged it, turned it on and it has been in configuration mode with a few reboots for over an hour.

Is this normal?

Answer:New Satellite L500/00U keeps configuring

I?m afraid it is normal. Last week I got friends Satellite L500 and I have noticed the same.
To be honest I thought something was wrong with it but finally after almost a hour OS was installed and configured properly.

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I changed my operating system to windows 8 64bit , all hardware defined by windows except chipset & blutooth (I defined them once from Windows 7 another time from latest model like L830). but the function key not working (for wirekess/blutooth on/off ).

Is there any drivers for L500-21T for windows 8 64bit or from specific new compatible models drivers?

Answer:Satellite L500-21T & Windows 8 64-bit

> Is there any drivers for L500-21T for windows 8 64bit...
On you can check if your notebook is supported for Win8 OS.

One more thing: your notebook has Intel HM55 Express Chipset. Interesting is that Tecra A11 with part number PTSE0E has the same chipset and it is supported for Win8 so you can try to use chipset driver offered for this Tecra notebook.

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I have a Satellite L500 purchased in Portugal. My daughter has filled the keyboard with sugary tea. Fortunately the computer still works, but the keys are now very sticky and do not work properly.
I want to replace the keyboard. Will a UK spec board work on the computer? I changed the keyboard settings in Windows whilst using the Portuguese board.

Failing that, can I use a usb board with the laptop?

Answer:Need new keyboard for Satellite L500

> Will a UK spec board work on the computer?
Yes. Just be sure you have right keyboard designed for L500. You can get it cheap on eBay.
> Failing that, can I use a usb board with the laptop?
Of course.

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I formatted my Satellite L500-1ZP (PSLS9E) and thought idd install win xp instead of win7 (dont have the backup disk/partition)
now when i start it up with the windows XP cd in it the blue screen "windows setup" starts but when its finished loading it gives me an error code:
"*** STOP: 0x0000007B (0xF78DA63C, 0xC0000034, 0x00000000, 0x00000000)"

I've read somewhere that I need to download SATA drivers for my laptop and make a windows xp installation disk with the SATA drivers on it???

I've tried searching these drivers but i dont know wich ones i need and how to make the installation disk
Do I copy my original windows XP home cd and put the drivers in a folder somewhere on the disk?

I hope someone can solve my problem because the laptop is just one year old and I dont really want to buy a new one...

Answer:How to install WXP on my Satellite L500-1ZP?

I just hope you have created recovery DVD before you have started to install own OS. After own OS installation you will not have access to recovery data anymore.

You are right. For WXP installation you need SATA driver. How to install WXP on newer notebook models you can read on

At the end I must say that your last sentence is pretty confusing for me. You have bought notebook designed for Win7 and you want to use old WXP on it. Do you really think you must buy new notebook if you want to install WXP?

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hi everyone, i currently have a toshiba satellite L500, running windows 7, 3 gb ram 350gb hdd..

it was running fine until a fortnight ago, when my computor kept popping up message in the far bottom right hand corner saying windows error, critical error, youre hdd is missing, missing RAM etc etc, a window popped up telling me to do a system scan which i did and it came up with all these very bad errors.. it them popped up a program calle dmemory optimizer and told me to scan and do a defrag.. which i did.. and then teh next thingi knew, the hdd had disapeared from my computor, i couldnt access anything on the desktop, but could tab between the pages i already had open. then teh whole thing crashed.

i did a recovery on my own, and the error appeared to be fixed.. but then would only work properly in safe mode. so i took it to a repairer who charged me $188, reformatt teh whole drive, put on a copy of kapersky and office full version..

the day after getting it home, i noticed when i was typing things, the cursor would move about the page on its own, and id end up typing in the middle of what id already typed, sooo frustrating!! so the tech man suggested i download a program called touchfreeze.. and it fixed it..

now the last day or two, ill be in the middle of working on my laptop and it will just go to a black screen.. and it will resume when i press the mousepad, or it will completely turn off and go into sleep mode..
theres no settings on for sleep or hybernate,... Read more

Answer:Issues with my Satellite L500

Hey man you bomb us with all these issues and your last issue is pretty confusing.
Before we start discussion tell me one: do you use Toshiba recovery image (original operating system you got with your notebook)?

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