Computer Support Forum

Satellite L300D touchpad and keyboard wont work at all

Question: Satellite L300D touchpad and keyboard wont work at all

Hi,

this laptop Satellite L300D is not even a year old and it is giving me a heck of a lot of issues.

About 3 times a week the touchpad will just stop working (after going around crazy & clicking stuff on its own)
When I plug in a mouse it works.

Today the keyboard gave up, after a re-boot it will allow me to type in my password but after that its dead.

Please help.

Relevance 100%
Preferred Solution: Satellite L300D touchpad and keyboard wont work at all

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Answer: Satellite L300D touchpad and keyboard wont work at all

Did you install mouse drivers for your external mouse? Sometimes they can cause problems with the internal touchpad.

Otherwise you should send the laptop to an Authorized Service Partner to get it repaired under warranty.

6 more replies
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This is the second time this has happened to me
However last time a system restore fixed the problem, this time system restore didnt work.

I can use my keyboard on startup and in safe mode but that is all.
I am currently using a USB keyboard and mouse.

I have tried almost all of the suggestions with no joy. please help.

Answer:Keyboard and Touchpad wont work on Satellite L

Hi

There are no many options which could solve this problem.
It can be a hardware problem or software related issue.

Can you use the internal keyboard within the BIOS?
Check this.
If this would not be possible, I assume the hardware is faulty.

Additionally I recommend testing the keyboard and touchpad using the factory settings.
Recover the notebook and check if the keyboard would functions?. Otherwise you will need an helps from an notebook technician in order to replace the keyboard and touchpad

1 more replies
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My Satellite L300D Touchpad doesnt work (or left right buttons) FN +F9 does nothing.
Control Panel / Mouse / Hardware says its working properly.

Some of the 'F' buttons work with Function.
The Function light under the F10 comes on when pressed.
Looked at Bios. Pad is Enabled.

Thanks for advice. ??????????????

Answer:Satellite L300D Touchpad does not work

Hi

Did you check if the touchpad would work if the USB mouse is not connected?
How about touchpad driver reinstallation?
Try this!

2 more replies
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Hello

i have a problem with my touchpad.
When i start my computer I can use my touchpad but when i wait 10min i can not use my touchpad but in the option says that my touchpad ist activated.

Sorry for my gramma im german :S

Can anybody help me :)

Answer:Satellite L300D - touchpad does not work

Hi

Even if the icon in task manager says that touchpad is enabled, I would still recommend checking the ON/OFF touchpad functionality using FN + F9.

Furthermore it worth to update the touchpad driver?
You can download the latest driver from Toshiba European driver page?

Hopefully the update would help you!!

1 more replies
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Dear Readers,

I have a Satelite L300D with Windows Vista 32bit Home Premium. It is about 5 Month old and until now I didn't had any problems.

Today I started the Notebook and noticed, that I wasn't able to type in my passwort for Windows.
I thought, that it has to be a Problem with the Keyboard and rebooted the notebook.
I tryed entering Bios and I wonderd, that the Keyboard was working as intended there. Back in Vista, the keyboard did not work again.

I restarted again and activated Capslock befor the Windowsstartup and watched at the LED.
Right after the appearance of the Windowslogo, Capslock turned off an the keyboard was dead.
So I thougt it must be a Driver-Error. I deleted the two driver-files wich Hardware-Manager told me where the Keyboard drivers, rebooted twice an the Keyboard was back at work, but just until the next reboot.

So i decided to make the HDD-Recovery and reinstall Windows, thinking, that this should fix the problem.

But it is still there.

Is there anyone who could help me? If it is an Driver-Error, is should be gone when the Notebook is in Status of Delivery, right?

I would be very happy about any hint or help

Greetings from Berlin

Thomas

PS: I would like to say sorry for my bad english... :-)

Answer:Keyboard does not work in Vista on Satellite L300D

Hello again,

in the last 2 days i tried many things to resolve the error. At first I booted up with a live-linux-distribution (Knoppix) and everything seems to work fine there. After this, I installed Windows XP Pro SP2 and... the Keyboard won't worke there too... I don't know what to do next... I send an E-Mail to the Toshiba support, but it took one day until I got a confirmation that my E-Mail has reached the support... It seems to take a while until I will get any help :-(

Sincerly

Thomas

3 more replies
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On my laptop Satellite L20 not working keyboard and touchpad, but keyboard work in BIOS, USB-ports also not working (USB mouse).

Can i get update file for BIOS(traditional updating from boot CD, not OS!)

Sorry for my bad English.

Answer:Satellite L20 keyboard & touchpad not working but keyboard work in BIOS

If the traditional BIOS update is not available on the download page the only way to get it is to contact nearest authorized service provider. They have all versions.

But this keyboard and mouse issue is really strange. can you use it if you start operating system in ?safe mode??

1 more replies
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My touchpad won't work......
I don't have a mouse to use to get to the driver details etc,

Can anyone please help
it's soooooo annoying.

I can't download the driver update as I'm having to use the kindle to search for help,
Any advice would be greatly appreciated,

thank you.

Answer:Touchpad wont work on Satellite C55-A-184

How can I roll back the driver without the use of the touchpad?

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Hello

I bought a Toshiba Satellite A80-154

The Keyboard doesn?t work.
I see the light but no key worked. The same with the touchpad.
I can?t go into the Bios.

When I plug a USB mice and keyboard in works fine.
I search for a new one in Ebay. The cheapest offer 24$+6$!

I see in the Windows system the keyboard and touchpad with a !
I don?t know what the problem is but it is not a Windows prob.
it doesn?t work either in Bios.


Thank you for Help

Answer:Satellite A80-154 - Keyboard and Touchpad don't work

Hi

It looks like a hardware problem.
If the warranty is valid you could contact the ASP in your country for a hardware check.

If the warranty is not valid you could firstly check if the keyboard cable was connected to the motherboard properly.
If it?s connected properly then a keyboard malfunction is possible and it would be advisable to check if a replacement would help to solve this issue.

The compatible parts can be ordered also from the ASP in your country.

1 more replies
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I have problem with keyboard and touchpad. Laptop is Satellite A300-1G5

I have Vista home premium and when I power computer on, I must put password in user box then my keyboard and touchpad don't work.

In Bios my keyboard working but when Vista starts it does not.

How I solve this problem?

Thanks!

Answer:Satellite A300-1G5: Keyboard and touchpad do not work

Hi

First of all please check the device status in the device manager.
Please check if the keyboard and touchpad are listed correctly without any yellow exclamation marks.

But you should try to reinstall the drivers again even though the keyboard and the touchpad were recognized properly.
In this case I would recommend removing the keyboard and the touchpad from the device manager and then you should reboot the notebook once again.

After Vista has rebooted the both devices should be recognized again and should work.

Please check this!

3 more replies
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I own a sattelite C870-13E computer since august.

Yesterday for no apparent reason, my touchpad stopped working. (no, I didn't turn it off)
Not really bothered by it, i kept working on my computer for several hours.
It then occurred to me it might be a little bug, so I decided to restart my computer.

When it turned back on, not only my touchpad didn't work, now nothing on my keyboard responded, not a single key. I updated drivers, bios, ran a virus scan, rolled back my computer to a few days earlier, nothing helped.

The strange thing is that the keyboard still responds when i hold the 0, F1 or F8 keys, as well as enter and arrow keys to get in the menus before windows starts up.

Using those, i used the toshiba recovery to set the computer back to factory settings.
Despite all that, keyboard and touchpad are still out.
I really don't understand, since it works during startup it can't be actual materialistic damage!

Now i'm getting frustrated cause i have no more solutions and typing with on-screen keyboard is really slow! =p

Any help?

Answer:Keyboard and touchpad don't work on Satellite C870-13E

Hi

I think it?s a hardware malfunction because you already tried the system recovery and the keyboard does not work even if using factory settings.

But it would be interesting to know if the USB external keyboard would functions. Can you test this? In my opinion if the external keyboard would works properly, then this would mean that your internal keyboard is faulty and needs to be replaced.
I?m wondering if the touchpad fault is related to the internal keyboard malfunction.

However, I think the warranty should be still valid if you purchased this unit in August. So get in contact with service and the guys should fix it free of charge!

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I have recently cleaned my cooling fan since i had a heat issue. When fully essambled again, the touchpad isn't working. Correct drivers have beeninstalled, but the system doens't detect the touchpad. The cable from the touchpad has been reseated twise, with the copper pointing towards the bottom cover. I used the clip to keep it in place. Does anyone know how to reseat the cable properly? cant find any usefullpicture on the internet...

Thanks in advance

Answer:Satellite L300D - How to reseat the touchpad?

Hey,

Unfortunately it seems that you did something wrong during disassembling your notebook :(

I don?t know if the touchpad cable is installed properly because I can?t see your notebook but you should check this again. Make also sure that everything else is connected properly.

Furthermore I would recommend resetting the BIOS to default settings.
And press FN+F9 key combination? This can disable/enable the touchpad.

By the way: If you want to clean your notebook, it?s not necessary that you open it. Just use compressed air spray! ;)

1 more replies
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Hi everyone.

I was hoping someone could help me with a problem I'm having with my Satellite 5200-802. The Keyboard will not work evn though it shows in device manager and report it as working fine. I have updated the BIOS and tried a lot of other basic stuff so any suggestions would be greatly appreciated.

It may be worth mentioning that I also cannot get my touchpad driver to register.

Many thanks.

Answer:Satellite 5200-802: Keyboard and touchpad dont work

Hi

Do you get an error message or do you have any bed signs on the screen?
Can you use the keyboard to access the BIOS?
If yes then the keyboard was recognized and works!

If you cannot use the keyboard running OS then I would recommend to delete the keyboard device from the device manager and to restart the notebook.
After new OS reboot the keyboard should be recognized again.

But I think that you will be not able to access the BIOS.
Due to the fact that the touchpad does not work too, I presume the hardware is faulty or there is no connection to the motherboard. Maybe a lose cable?

Maybe you should check this. But note; if you have no experience contact the notebook technicians. Bye

1 more replies
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Hello everyone!
I have just bought new Satellite Pro L850 with windows 7 64bit on recovery partition.
I have a big problem cause internal keybord doesn't work under the windows. Under the bios i can do everything i want. But from windows first configuration ( i cant even set computer name and user name) , keyboard doesnt work. I have clean windows version ( with toschiba programs - recovery partition).

It seems that is not a hardware problem cause under the bios keybord working.

Extra i have update the bios to newest version 6.50, but didnt notice any change.

Please help me with this issue, cause i dont have any more idea what to do now.

Good day and w8 for answers

pcz

ps. external keybord on usb working!

Message was edited by: pcz

Answer:Satellite Pro L850 - keyboard/ touchpad doesnt work

The whole story sounds unbelievable. Brand new notebook and keyboard is not working???
Install recovery image again and check if the situation is the same. If the problem persists contact your local dealer, explain the situation and ask for exchange.

4 more replies
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Hi,

My daughter's Toshiba Satellite Pro A100 has developed a couple of faults.

Firstly, the keyboard displays random characters such as a stuck key would. eg, if in Google or Wordpad the system will at random type a single character over and over again even when no key is pressed. Occasionally it will also open windows or programs as if the 'enter' key has been pressed, or cycle through desktop icons.

Secondly, the touchpad is non-responsive and cursor operation isn't possible from the touchpad or buttons. I don't know if the two are related.

She assures me she hasn't spilled anything on the laptop, so any help would be appreciated to rectify these faults.

Thanks,
Brian

Answer:Satellite A100 - Keyboard and Touchpad don't work properly

Hi

Can you notice the same issue with external input devices?

If not it?s time for an authorized service provider. I think the keyboard and touchpad must be replaced and the technicians can help you.

On the Toshiba website you can find a list of authorized service provider.

Good luck! :)

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Upon starting a T61 (6463) computer, the TouchPad, TrackPoint and keyboard are disabled aprox. 1 out of 3 times.  Two out of three times the computer will work normally. When TouchPad and Trackpoint are not working a USB-connected mouse will work normally 100% of the time. I will be indebted for suggestions about how to get rid of this problem.

Answer:In a T61 type 6463 the TouchPad, TrackPoint and keyboard wont work in aprox. 1 out of 3 start ups.

Is it a used computer if it is then its gonna need new components if you search on let's say amazon you'll find everything you need a new keyboard will well put you in 100$ and the track point repair is gonna be around 40-60$ I had the same problem...

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I have just purchased this new laptop. I updated it from Windows 8 to Windows 10. Everything was working fine prior to the update. I am now active on Windows 10 and the mousepad is not working. At first the whole mousepad wasn't working, I couldn't even move the mouse on screen. I have had a play around in the settings and have managed to get the mouse working but now the mosuepad button won't click. I have searched around the computer for settings to help fix this but I haven't had any luck.

Please any help would be great, starting education soon and could do with getting this issue sorted.

Thanks!

Answer:Satellite C50D-B-120 - touchpad buttons wont work after Win 10 upgrade

I have the same laptop c50d-b which I have also just upgraded to windows 10. It was working well until it updated the drivers then it developed the same problem you have with the trackpad not working. I also managed to get it moving the cursor but the buttons don't work.

I would appreciate any help

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i have a problem with my laptop, the touchpad and the keyboard doesn't work.
Any one can help me what's the possible cause?

thanks in advance.

Answer:Satellite W30T-A378 - touchpad and the keyboard doesn't work

Hi

I assume that you checked if the tablet has been connected properly to the keyboard docking.

Did you try to disconnect and connect the docking again?
Note: there is a release latch on the left which you have to move and hold in order to remove the tablet.

Maybe there is some connection problem.

4 more replies
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Hi, My Satellite L300D-12L does not work.

I was on windows and it came up with a blue screen with white writing on it. I did not get to see what it said.
It turned my laptop off. Then it restarted. It got to the screen saying: Launch startup repair and start windows normally.

I did the launch repair option. It said windows is loading files then pulls up the Microsoft loading bar then the screen goes blank for ages just with the arrow cursor. I have tried starting in both repair a normal mode but get the same.

What can I do? Any ideas???

Answer:Satellite L300D-12L does not work

Sounds like Windows is corrupted. I would run Recovery by holding down the Zero key during power-up. Backup your data first, because recovery wipes the HDD.

Also check the RAM. www.memtest.org has a bootable CD or FD

1 more replies
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Hi,

I have Satellite L300D-242, Keyboard Key 6-7-R-H-B left and right arrow not working on Win 7 32 Bit OS. its work fine if i try external usb keyboard.
My question is if i buy new Keyboard problem will be fix or is this something to do with Motherboard?

Thanks

Answer:Some keyboard keys are not working on my Satellite L300D

I cannot say for sure but I presume it can be keyboard related issue. Exchange the keyboard and you will see if everything will be OK again.

New keyboard is not expensive.

3 more replies
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I have a A100/ Pro A100 series Satelite laptop, what ever all that means.
Anyway, when turning the laptop on and asked for a password I am unable to put in numbers.
It appears the whole number row, including backspace are not working.

I can use mouse to highlight and delete but that leaves a character mark in the password area.
Other buttons work except the number row.

If I need to connect an external keyboard to check where to I connect it(if I can)?
Any assistance would be great.

Can I change the keyboard myself?

Answer:Satellite A100 - number row on keyboard wont work when entering password

Hi

try to connect a usb external keyboard to check it. Yes, you can change laptop keyboard and it's not complicated procedure.
More details how to change keyboard you can find here

irisvista.com

Greets

3 more replies
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I have a Satellite L300D-14G and have used a 7 upgrade disc since when dvd drive wont recognise music or softwear discs.
There are no drivers on toshiba site to download

anybody help please.

Answer:Satellite L300D-14G: ODD wont recognise music or softwear discs

Hi

You don?t need any drivers! The Win 7 uses a Microsoft CD/DVD drive.
There must be another reason why the music or software discs are not recognized.

First of all I would recommend editing the registry.
Remove the Upperfilters and Lowerfilters values completely from the following registry key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Then reboot the unit and then test the disks?

Furthermore you have to check if some 3rd party software likes ITunes or other disk burning software would not affect the CD/DVD drive functionality.

1 more replies
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i have toshiba satellite l300/l300d series laptop just i install windows 7 home premium assistant camera software is not working how can i solve this problem guide me thanking you

Answer:Satellite L300D: After new Win 7 installation webcam does not work

Hi rahmmar,

> assistant camera software is not working
What does it mean exactly?
Do you get an error message during installation or what happens exactly?

On Toshiba driver download page I could find a webcam driver for Satellite L300D and Windows 7 32bit. Have you tried this version?

1 more replies
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Hi, Have upgraded a machine running Vista Home Basic to Windows 7 Professional 64 bit. Screen resolution is poorer and have also lost the camera software and Microsoft Works. Is there any way of getting MS Works from Toshiba and the camera software? Believe a driver upgrade may be required for the display. Thanks.

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Hello


Last year i have had an upgrade from vista to windows 7.
And since then my microphone doest work anymore..

I didn?t do the upgrade myself...since im not an technic in computers..

can someone help me?

regards from Lili

Answer:Microphone doest work on Satellite L300D

Hi mate

What microphone do you mean exactly, the internal or the external mic jack?

The internal microphone is a part of the webcam.
Did you test this using the Chicony webcam software?

Furthermore you should check the settings in the control panel -> Sound -> Recording tab
There you should see two entries: internal mic and external mic
The internal mic should be set to default and should be activated.

Greets

2 more replies
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My satellite pro C850 1HE keyboard intermittently stops working properly and starts opening programs e.g pressing F will open file search, C opens computer that sort of thing

is there a permanent fix to this problem?

its not anything to do with programs installed nor is it anything to do with browser settings.
restarting the computer works for a short time but is time consuming this is really annoying as i use this for work and study!

Answer:Satellite Pro C850 keyboard wont work properly and opens multiple programs

> is there a permanent fix to this problem?

The question is what causes this problem? Is it hardware related or software related issue?

Why you don?t connect an external USB keyboard just to check if the same would happen?

In case the USB keyboard would work fine, I would assume that the internal keyboard malfunctions? and the solution would be an simple replacement of faulty part.

3 more replies
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Hello!

I've bought a laptop in Spain (Satellite L300D Serie) and I've added at the "Language Bar" the option "Portuguese" (my language).
Usually I write texts in both languages - that's why I've not deleted the option "Spanish" in the "Language Bar".
However, the Windows Vista is changing, in a "fortuitous" way, the language of my keyboard. Let me explain it:

I've opened the "Language Bar". Then, I've opened the "Configuration" > "High Configuration Key".
There is the option "Keys access for the languages entrance". It's possible to select keys like "ALT", "CAPS LOCK" and "SHIFT" to change the language of the keyboard. But it's also possible to select "No key" - so, theoretically, it doesn't matter which key do you press: the language of the keyboard will not change.

That's what I've done - but the Windows Vista is not "obeying" me...
What should I do to stop this kind of change?

Thanks!

Answer:Satellite L300D: keyboard language settings changing in Vista

Hello

Ok you use two input languages for the keyboard but you must know that when you set it one time it will not stay fix. If you use several applications at the same time for each running application you must define input language.

I use always just one option ? switch between languages with Left Alt+Shift. Both other settings are set to NONE. So when I use certain application I can always check which language is defined and change it fast using Left Alt+Shift key combination.

That's all. Test it on your notebook.

2 more replies
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Hi

I'm having some problems with my sateliite laptop, everything was working fine untill i changed operating system from windows vista to windows 7 and now my USB ports arnt working, sometimes they work and sometimes they dont but its never the same one that works it constantly changes, also on my keyboard the play,stop,skip,mute buttons have stopped working.

Can anyone help me please?

thanks

Answer:Re: Satellite L300D-242 - Multiple problems , usb ports, some keys on keyboard

Hi

To get the play, pause and other buttons working, you have to install the VAP (value added package).

The USB ports are controlled by chipset so I recommend installing the chipset driver to get this solved.

Hope this helps a little bit

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Good Afternoon,

Wonder if anyone can shed some light on the following error message I get when trying to restore my laptop...

"Setting access permissions V:\HDDRecovery...
V:\HDDRecovery The system cannot find the file specified
Unpack WinRE...

ImageX Tool for Windows
Copyright Blah.....

Error Opening file [V:\HDDRecovery\SWImg\06546XSP.svml
ERROR: ImageX could not apply WinRE V:\HDDRecovery\SWImg\06546XSP.svm Index 1 from HDD to W:!

Press any key to continue..."

After this I am left with the Toshiba recovery software running with no action and an Active DOS screen but nothing happening...

I'm guessing HD fault, Recovery media received today from Toshiba for this system

Laptop is:
Satellite L300D 202

NB. If i restart the laptop boots so far and displays BOOTMGR is missing Ctrl Alt Del to restart...

All help much appreciated,
Thanks in advance,

Rick0684

Answer:Satellite L300D-202: Restore using Recovery disk does not work

> NB. If i restart the laptop boots so far and displays BOOTMGR is missing Ctrl Alt Del to restart...

Hmm... for me it looks like the notebook does not boot from the disk (DVD) but it tries to boot from the HDD....

Anyway, did you try to boot from another disks; for example Win XP, Linux Live CD?
Do this and check if this is possible... if yes, format the HDD and try to boot from the recovery disk again!

PS: Did you try an HDD recovery option?
Power up the unit, press F8 and in choose ?Repair my Computer?
After that choose ?Toshiba HDD recovery? option if possible.

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Hi there,

I installed the BIOS update 3 days ago, I did have a couple programmes open at the time and also an external USB mouse in at the time. The hard drive crashed and then blacked out, but the power was still on with the fan working at full pelt. I attempted turning the computer off by the power button, but it wouldn't, so I let it run out of battery. Since then the computer seems to turn on but the screen has been blacked out ever since, so I cannot see what state the hard drive is in.

Any ideas?

Answer:Re: Installed BIOS update to my Satellite Pro L300D and now screen doesn't work

Hi!

Oh buddy, this sounds like that your ROM module is damged due a faulty BIOS update :(

Normally a BIOS update should *not* be done with running background programs (also antivirus). I think this was the reason why the update wasn?t successfully.

However, you can do nothing. You will need help from a notebook technician that can try to reflash the ROM module. On the Toshiba page you can search for an ASP:
http://eu.computers.toshiba-europe.com > Support & Downloads > Find an authorized service provider

Bye

2 more replies
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Hello Everyone,

My problem started after updating windows 8.1 to windows 10, of course!
First the touchpad just stopped working, for no reason.

My solution was to uninstall the drive and restart the laptop. And from time to time I had to do this proceed. Two weeks ago windows updated, and the touchpad issue's gone. . Unfortunately, another one appeared.

The feature "mousekey", which is turn it on at ease access to use the numeric keys to use them as a mouse, It's turning itself on. And doesn't matter how many times I turn it off, few seconds and it's on again.

I've tried uninstalling the drive, which after windows the last updating was "ELAN".

Then I replaced by the Toshiba drivers, which is "Synaptic", and uninstalled the drives ,the problem is the same. Because of that, I can't use my numeric key, which is annoying!! If anyone can come up with something I will be grateful.

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Hey, community!I was just wondering if anyone knew why my computer doesn't let me use my keyboard and touchpad at the same time. I mostly encounter this problem with gaming, using the WASD/<^>v keys. Is there some way to fix this?Thanks!Milo

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Hello, I wanted to play Minecraft on my Yoga 900 but when you are using the keyboard the touchpad is non responsive. Does anyone have a fix? I have installed the latest drivers and BIOS already. Thanks













Solved!

Go to Solution.

Answer:When using keyboard Touchpad does not work.

Hi pieceofchum , 
 
 
Welcome to the Community Forums.
 
You may be able to fix this by minimizing the Palm Checker of the mouse settings .
 
The path would be : 
Control Panel  > Mouse > Device Settings > Settings > Pointing > sensitivity > Palm Check > Lowest 
Click on link for the visual guide.
 
Hope this helped you .
 
 
 
Regards,
 

3 more replies
Relevance 62.32%

Good morning everyone, I have this problem where you find the following problem, in Bios the keyboard and mouse work normally, when windows the two stop updating and need to put external. I have already reinstalled the system and all available website drivers are available. (Tap Display normal working).

Answer:Keyboard and touchpad do not work

@rodvice

 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

German: HP Kundenforum
Spanish: Foro de usuarios de HP
French: Forum des utilisateurs
Portuguese: Fórum dos usuários HP
Chinese: ??????????
Korean: HP ??????
Thank you for your understanding.

1 more replies
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I have recently taken out my 128 mb SD ram chip and put it back in and now I cant get my moniter to display anuthing and my keyboard and mouse dont work...I do get three beeps but it takes like three minutes for them to sound.
 

Answer:My monitor wont display/my keyboard and mouse wont work...

Without more details about your motherboard, it sounds like your memory is not seated properly, or you damaged it when you took it out.
 

2 more replies
Relevance 61.91%

hi all. i have a compag white internet keyboard, older model, and it works fine in bios and any other time, but when trying to hit F8 to enter the windows startup options it doesnt work. ive tried enabling usb legacy device support in bios but it didnt seem to help. this keyboard doesnt need drivers to work, so i dont think its that. and my old keyboard could do it. any ideas??
 

Answer:Usb Keyboard Can Not Enter Safe Mode (keyboard Wont Work)

Use a PS/2 keyboard instead.
 

3 more replies
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ok, i am totally new to windows based computers. iv used macs all my life till now. i have a dell insperon laptop w/ xp and all the sudden the touch pad stopped working. i bought a mouse and pluged it in the usb port and it gives me an error message. i have no idea what t do so i called dell and asked what the issue was and they said it was a driver problem and they could fix it right now if i paid them $250 cuz its not under warrenty. i have no idea what to do... i cant use the mouse or touch pad to navigate verry far but everything else works on the computer... it gets online and the keyboard works... please help...
 

Answer:touchpad and usb ports wont work

I got into the device manager and tried to update the driver but it said I already had the best driver installed and it was up to date. please help. I have no idea what to do
 

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My synaptics touchpad wont work i have uninstalled and done everything in the control panel but i dont know what to do.

please help me.

how do i get it to work???????

Answer:My synaptics touchpad wont work

Hi

First of all it would be really useful to know something more about the notebook model, installed windows OS, etc?

Did you try to enable the touchpad using Fn + F9?

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Hi, my touchpad wont work while im typing...is there anyway to disable this, as its anooying thanks

Answer:Touchpad wont work while typing

xxsnakeyez wrote:Hi, my touchpad wont work while im typing...is there anyway to disable this, as its anooying thanksNot sure I understand the question. What isn't working and what do you want to disable?

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Got an old compaq laptop with Windows XP and cant even log on because the touchpad wont respond neither will a USB mouse, any ideas ?

Answer:Touchpad or Mouse wont work

do you have a usb to ps2 adapter handy?

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I already have the issue that when I put my E5570 to sleep and wake it up again that the keyboard and touchpad do not work. So I have disable the sleep options in the BIOS.
Now I run into different issues.Yesterday I booted the laptop and it hang on the DELL logo, After a while it stated that my EFI file would not be correct. Force reboot and it booted straight to Windows.
What's more annoying is the fact that the laptop boot, the DELL logo is shown and then the screens go's black, as if it's not connected. SO it looks like it hangs.BUT an external monitor through HDMI does work and show the windows logon.The keyboard and touchpad also do not work.External mouse and keyboard do work.
So pretty much I got a brick when I do not have external display/keyboard and mouse available.
When I reboot the laptop it works fine again.Am I the only one with this?Loads of issues with the laptop and wondering if I just have a faulty laptop...
Clean Windows 10 Pro install is done 5 times.Used the  DELL Command Update to install all drivers and patches.Issues keep existing...

Answer:Latitude E5570 - Black display, no resons to keyboard/touchpad - External display/keyboard/mouse do work

I have been spending a lot of hours in troubleshooting this week.
Diagnostics are 100% ok.
Reinstalled Windows 10 about 15 times.Installing drivers by hands, installing drives trhough the dell update management application.The issues keeps existing.
To sum the them up:- Cold boot (laptop is off) to Windows. Keyboard/Touchpad do not work. (Reboot and they work again)- Resume from sleep. Keyboard/Touchpad do not work. (Reboot and the work again)
After I got the laptop I installed 32Gb of RAM and an 512Gb Samsung 950Pro PCIE M.2 NVME drive.The drive should be support as Dell states on the product page and in the manual that PCIE with NVME is supported.
"Advanced features, like industry-leading M.2 SATA and M.2 PCIe/NVME solid state drives, provide data transfer speeds up to 4x faster over traditional hard drivers. "
In order to get the drive visible and running on PCIe I had to disable the sata controller in the BIOS.This way the drive is detected in Windows as an PCIe NVME capable drive.
Just to verify if the issues I went back to default with the delivered 256Gb M.2 sata drive and 8Gb RAM.To install Windows I had to turn the Sata controller back on.
Installed the drivers manually updated WIndows and tested.The issues do NOT occur.
Retested by installing the drivers using the Dell Update Application.The issues do NOT occur.
So I figured out that the SATA controller somehow is the guilty part for all the issues.I mean when enabled to ACHI or RAID the sleep and non... Read more

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My Acer Aspire laptop running Vista Basic wont completely shut down.
The screen turns off but the computer continues to run and some time
later the screen starts up at the log on page. The only way to power off
is to remove the battery.

I dont know if the problem is related but my keyboard and touchpad have
become touchy as I now have to double strike some keys to type a letter
and the cursor doesnt move smoothly. I thought it may be the drivers but
when I start in Safe mode I dont have a problem.

I am now using an external keyboard but would appreciate some advice
to fix my problems.
 

Answer:Computer wont turn off and keyboard+touchpad erratic.

Troubleshoot Your Boot-Up and Shutdown Problems

Vista Startup and Shutdown Problems Solved
 

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I have a Dell Inspiron 1420 runing with Windows Vista.

My disc drive wasn't reading the disc, so I followed these instructions:
http://support.microsoft.com/kb/314060
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.
I deleted both the upper and lower filters, the restarted my computer. The drive worked like new, except m... Read more

Answer:Laptop Keyboard and Touchpad won't work >:(

If you need more info on my computer, just ask and tell me where I can find the information and I'll get it. ^^;

5 more replies
Relevance 61.5%

I have a Dell Inspiron 1420 runing with Windows Vista.

My disc drive wasn't reading the disc, so I followed these instructions:
http://support.microsoft.com/kb/314060
Windows Vista
Click Start, and then click All Programs.
Click Accessories, and then click Run.
Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
In the navigation pane, locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, click UpperFilters.

Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
In the right pane, click LowerFilters.

Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you any further. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
When you are prompted to confirm the deletion, click Yes.
Exit Registry Editor.
Restart the computer.


I deleted both the upper and lower filters, the restarted my computer. The drive ... Read more

Answer:Laptop Keyboard and Touchpad won't work :(

Run a system restore -
START | type rstrui - choose restore point prior to registry editing

Regards. . .

jcgriff2

.

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Hey everyone! I just got a new Edge 15 yesterday (this is the Best Buy exclusive one, and it's more expensive of the two options available), but I'm having an issue with it that's really preventing me from enjoying using the machine, and it's incredibly frustrating! Whenever I press keys on the keyboard and go to use the touchpad together with it, the touchpad freezes/delays for a number of seconds. It makes it incredibly difficult to play any kind of casual game or just browse the web. I've spent a long time looking up solutions, but none of them have helped at all. This Lenovo uses the Alps driver and while it has palm tracking, turning it down to minimum doesn't fix the problem, neither does going through windows 8.1 and choosing the option to have no delay in the mouse/touchpad settings there. I have no idea what to do to fix this problem, if anyone could help that'd be amazing!

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I just swapped a hard drive from a laptop with a busted screen to a laptop that works fine. Well, it did work fine until I activated Windows. The keyboard all of a sudden stopped working and the buttons below the touchpad won't work either.
I can't find any keyboard drivers for Windows 7 on Sony's website and the touchpad drivers didn't seem to work. A Windows update didn't work, either.

Sony Vaio VGN-NR498E
Windows 7 Enterprise 32-bit

I desperately need this laptop up and running as soon as possible.
 

Answer:Laptop Touchpad and Keyboard Don't Work

Attempting to update again didn't work.
 

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Hi, I'm using a HP EliteBook. And recently I've been using this docking station to insert a monitor and a different keyboard to it. That worked fine until I then had to take my laptop with me and ejected it from the docking station in a hurry (while it was turned off). And now my laptop does not respond at all to neither the keyboard nor the touchpad. My wireless mouse works, so I used the screen keyboard to unlock the PC. And the question is then; how am I supposed to fix this?

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Hi, I'm using a HP EliteBook. And recently I've been using this docking station to insert a monitor and a different keyboard to it. That worked fine until I then had to take my laptop with me and ejected it from the docking station in a hurry (while it was turned off). And now my laptop does not respond at all to neither the keyboard nor the touchpad. My wireless mouse works, so I used the screen keyboard to unlock the PC. And the question is then; how am I supposed to fix this?

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I haven't used my laptop in a while and when I tried to switch it on it comes up saying that the keyboard is not working and instructs me to press F1 to continue. I then did this where it allowed me to enter my first password, the one you set up in accounts/administrator which I did but......... When it has done all it's done and it's onto the home screen the keyboard and touchpad won't work????? But there's another problem...... I cannot connect to my wireless to go to the site to see if there is any software to upload because I need to enter my wireless password but due to the obvious I can't do this!!!!!! I have a wireless mouse tho which will move the cursor so I am able to do bits but wouldn't have a clue how to rectify this can someone please help!!!!!!! Thankyou Tam

Answer:Laptop touchpad /keyboard won't work

try a usb mouse & a usb keyboard to get things set up so you can get things set up.Some HELP in posting on Computing.net plus free progs and instructions Cheers

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Hi, can anyone help me please? I have an Aspire R7-371T that has a synaptics touchpad that has been working fine for about a year on windows 10 but it has completely stopped now (i think it was after a routine Windows update). I have checked the keyboard on/off switch. I have updated the driver and even uninstalled/reinstalled the touchpad but always the same error in device manager, it wont start.Problem code is 000000A "the device is not in a valid state to perform this request" C0000184. The touch screen still works fine but I can't get the touchpad or any external USB mouse to work.

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Hi there. I recently used an external mouse with my laptop and now I cant get my touchpad to work. I tried to uninstall and reinstall and I'm not sure what I did there bacause now it doesnt show a list of devices now. Please help me/
 

Answer:Solved: touchpad mouse wont work

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Hello,
I can't use my touchpad and keyboard together to play browser or light games.
I tried searching it up but nothing help.
Any can help me
Model: L50D-C
Thanks

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on win 8.1 keyboard and pad are not functionning anymore, maybe was a auto driver update. i tried to remove battery, reinstall drivers. i am writting this with visual kb, annoying. usb works well.

what can i do ?

Answer:Satellite C70-A-119 - keyboard and touchpad out of order

Does keyboard work when you start your notebook and use F12 to enter boot menu?
Have you tried to roll back OS to earlier time using system restore option? Test it please?

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I apologize in advance if this has been answered elsewhere. I have Satellite a105-s2194. The keyboard and touch pad stopped working after I edited my registry to fix my dvd burner. I've tried a usb mouse. It shows up but also doesn't work.I can't do a system restore without a working mouse or keyboard so I'm kind of stuck.
I checked the BIOS and everything is as it should be. Keyboard works in BIOS and system utilities menus.
Any suggestions would be greatly appreciated. Thank!
 

Answer:Satellite keyboard/touchpad unresponsive

BIOS provides USB support before Windows starts which is why it works in BIOS but not Windows.

I suggest the best place to start is recovering your files/folders. You can probably just skip to Step 2 for your case See How to recover your folders/files when Windows won?t boot

Then you can comfortably try fixing your computer (which might need a full reformat/reinstall)
 

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Lenovo Laptop G500Windows 8Synaptics TouchPad V7.5Driver Version 16.3.13.3     The Synaptics TouchPad and the keyboard won't function simultaneously. If I uninstall the driver for the TouchPad the keyboard and TouchPad will work simultaneously on the windows driver however the TouchPad is very limited. There is no option to turn off the palm touch listed as a fix in other forum post.    This problem makes it impossible to play games that require the TouchPad and mouse to work simultaneously I would appreciate any help in resolving this issue. Thanks in advance Dennis

Answer:Lenovo G500 TouchPad and Keyboard wont function at the same time

hi djdishaw,
 
Welcome to the Forums.
 
Can you try to:
1. Lower the palm tracking and touch sensitivity to minimum, apply the changes and observe.
 
- Link to picture
 
2. If same problem,  try to update the Synaptics Touchpad driver to v16.3.15.1 and repeat Step 1.
 
Windows 8/7/XP/Vista 64/32-bit Edition v16.3.15.1

All Languages
113.9 MB zip

 
 
 
Hope this helps

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When the keyboard is attached to my tablet the back-light comes on but none of the keys work and I'm only able to work the touch pad. In my device settings the keyboard says driver error. I tried to update the driver but it says it cant locate it. How do I fix this please? I am running Windows 10 if that has any baring on the issue. (SP3)
Thank You to any and all responses, its greatly appreciated.

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hi ! when i press a letter on the keyboard the touchpad stops working. i tried with palmcheck option but the problem remains. i have ELAN software and everything seems updated (according to windows update and lenovo softwares). in touchpad settings i found the option about the mouse block during digitation, but it doesn'twork. can someone help me?

Answer:z 50 75 pressing keyboard touchpad doesn't work

I have the same problem with a Y50-70 and ELAN Touchpad/driver too. It has been sold to me as a gaming Laptop and now one major functionality you need for gaming doesn't work - what a mess. I spend hours in the Internet reading hundreds of articles from people with the same issue.1. Solution: Disable the Palmcheck function but unfortunately the ELAN SW doesn' provide this option.2. Solution: Change the Touchpad sensibility (some say max, some min) - neither works with the ELAN driver.3. Solution: Go into the Registry (regedit) and change parameter (DisableWhenType_Enable and DisableWhenType_DelayTime_Move in HKEY_CURRENT_USER\Software\Elantech\SmartPad\), to 0 with Regedit. Didn't work for me too. 4. Solution: Uninstall the ELAN driver qnd let Windows install a generic PS2 one during re-boot. This finally did it for me, however you are losing all the additional functionality of your Touchpad and can onlwy move the cursor plus right/left click. No zoom; no scroll, no multiple finger functionality anymore. So be it, I bought the Laptop for Gaming. I'm pretty disappointed about this but hope there will be better driver coming out soon.

1 more replies
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Ever since I've upgraded my dad's laptop to Windows 10, the keyboard and touchpad stop working randomly, and would work only after I restart the computer. (logging off, switch user, standby mode doesn't resolve it.)
There is no pattern to it. Sometimes it would be ok for a few days, sometimes it would happen again after a few hours. I mostly do internet browsing on the laptop.

When the problem occurred:
- The keyboard AND the touchpad would both stop working at the same time.
- USB mouse still works. (I do not have an external keyboard to test)
- The lights on the keys themselves (eg caps lock, wifi) would still remain on if they're activated but cannot be toggled on/off as usual.
- The device manager still showed no problems with the mouse or keyboard.

Things I've tried:
- sfc /scannow
- disabled sticky keys
- used the generic drivers for keyboard and touchpad
- reinstalled the drivers for keyboard and touchpad
- updated to the latest synaptics driver
- made a new synaptics trackpad profile
- disabled touchpad when using the USB mouse

Laptop stats:
HP Pavillion dm1-4002AU
Windows 10 Home 64bit (upgraded from Win7 and then reset to a fresh state)
AMD Radeon HD 6230 Graphics
6GB RAM
Synaptics Driver Version: 19.0.12.95 06Jul15
Synaptics PS/2 Port TouchPad
Lenovo ThinkPad PS/2 keyboard

This is very exasperating. I would appreciate some help in stopping this problem permanently, thanks.

Answer:Laptop keyboard and touchpad randomly do not work

I am having the same problem. Is there any update on this ??

1 more replies
Relevance 61.09%

Ever since I've upgraded my dad's laptop to Windows 10, the keyboard and touchpad stop working randomly, and would work only after I restart the computer. (logging off, switch user, standby mode doesn't resolve it.)
There is no pattern to it. Sometimes it would be ok for a few days, sometimes it would happen again after a few hours. I mostly do internet browsing on the laptop.

When the problem occurred:
- The keyboard AND the touchpad would both stop working at the same time.
- USB mouse still works. (I do not have an external keyboard to test)
- The lights on the keys themselves (eg caps lock, wifi) would still remain on if they're activated but cannot be toggled on/off as usual.
- The device manager still showed no problems with the mouse or keyboard.

Things I've tried:
- sfc /scannow
- disabled sticky keys
- used the generic drivers for keyboard and touchpad
- reinstalled the drivers for keyboard and touchpad
- updated to the latest synaptics driver
- made a new synaptics trackpad profile
- disabled touchpad when using the USB mouse

Laptop stats:
HP Pavillion dm1-4002AU
Windows 10 Home 64bit (upgraded from Win7 and then reset to a fresh state)
AMD Radeon HD 6230 Graphics
6GB RAM
Synaptics Driver Version: 19.0.12.95 06Jul15
Synaptics PS/2 Port TouchPad
Lenovo ThinkPad PS/2 keyboard

This is very exasperating. I would appreciate some help in stopping this problem permanently, thanks.

Answer:Laptop keyboard and touchpad randomly do not work

I am having the same problem. Is there any update on this ??

8 more replies
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My mom has a Acer 5102. The touchpad and keyboard don't work on the laptop. I tried plugging in a mouse to the USB and that didn't work either. All I want to do is back up my files to an external hard drive but I can't do it without a keyboard or the touchpad. I tried doing FN + F7, and FN + F6, and even FN + F7 + ALT. I heard those key combinations work, but it didn't in my case. Also, she said at first the OS wouldn't boot for a couple days, but now it boots but the keyboard and touchpad doesn't work. Does anyone know what the problem could be?wee

Answer:ACER Keyboard and touchpad doesn't work

Try http://www.laptoprepair101.com for a good desciption on how to disassemble a laptop.Be VERY careful when disassembling. They are fragile and the connections are short.The ribbon cable under the keyboard might be the problem although the USB connections are integrated on the motherboard and with your earlier problems might point to that as the cause.

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I noticed this problem while playing an onlin game. I lose touchpad functionality while i press a key on my keyboard. I attempted to fix the problem by setting the palmtracking option to minimum but it didnt fix the problem. What else can i do?

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typing with on screen keyboard atm. i have a diagnostic run available at request. deleted the malware associated already, if anyone can help me it would be greatly appreciated
 

Answer:ps/2 driver infected. keyboard and touchpad does not work

can anyone help me out...think combofix will do it?

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I am not able to type in my password nor get F1 or  F12 buttons to work (or Lenovo Care button), and can't get to BIOS. I can use the touchpad but that's all.  I can turn the computer off, restart, and put it in sleep. I did use the Rescue and Recovery Startup Disk I made and noted that kbdclass was running, kbdhid was stopped.  It seems like a hardware problem, but I have no way of checking the devices that I can figure out. I hooked up an external keyboard via USB and it didn't even light up.  What now?  













Solved!

Go to Solution.

Answer:Keyboard and buttons don't work, touchpad does on V100

You would almost have to try a keyboard swapto troubleshoot that problem. New or good used one.

9 more replies
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Hi guys, I bought a lenovo ideapad Y580 two weeks ago and I have a problem. It's not a big problem but it is kind of annoying when playing some games. When I am holding a key on the keyboard, my touchpad does not work, I can't click either.I want them to work at the same time, how do I do this? - Geertje













Solved!

Go to Solution.

Answer:Keyboard and touchpad don't work at the same time Y580

Hello Geertje, Please go to synaptics settings and set palm check  to minimum , let us know if problem persists.  Thanks  

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Hello,I recently bought a new HP Pavilion 15-bc035nd (Windows 10) but I am running into a few issues with it. When I go into sleep mode and then wake up the laptop, using the power button, the keyboard and touchpad stops working. I am not able to enter my password. Via an external mouse and keyboard I am able to enter my password succesfully. Even after entering my password I am still not able to use my touchpad/keyboard of my laptop. Only a hard reset enables me to use the keyboard/touchpad again. I have tried various settings regarding power management but nothing seems to resolve my issue... Any suggestions?Thanks in advance,Kevin

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Hello, after restart / coming back from 'sleep' I can use the keyboard only to press strg + alt + entf (German), login with fingerprint, and than I cannot use the keyboard nor the touchpad for 1-5 minutes. The usb-mouse works perfectly. Sometimes, I have to restart several times to make it work at all. Any help very much appreccated!  

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Sometimes when I start up my computer, more often than not, when it brings me to my logon screen, I can't use the touchpad or the keyboard at all.  I have to physically touch the screen to let me put my pin in.  Still, neither work, so I end up shutting down and restarting, sometimes more than once, before the touchpad and keyboard start to work again.  I've had this problem for a couple of years now, have been in touch with support, and have also uninstalled and reinstalled my keyboard.  My warranty just expired of course.  I'm ready to throw this computer out of a window.

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Hello,When I startup my E520 today, dont work internal keyboard, touchpad and trackpoint!If the notebook startup, key F1 to enter BIOS works, but on login screen Windows7 not!I try to restore BIOS settings to default, but without effect. I try to press ENTER key to enter in Boot menu, it works, but in this boot menu keyboard dont work! Note: When I plug the external USB keyboard or mouse, its working (but internal not)Please help me! Marek M.P.S. Sorry my English :-)

Answer:Internal keyboard and touchpad dont work!

hey machalik,welcome to the forums.it is strange that the internal keyboard and touchpad works at the BIOS area but not at the login screen.could you check and see if your BIOS is at version 1.22/1.09 . if it isn't, head over to http://support.lenovo.comif it is at that version, reflash your bios and see if that helps.





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

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I have a recently-purchased Lenovo 100s Ideapad 11iby Windows10.  After about a month of struggling to get the WiFi to work and get all of the W10 updates installed, it froze.  I did the Novo button complete reset to start over. when restarted, the keyboard and trackpad do not work.  I can't complete the install process because I can't type anything in. An external mouse works, and I can type using the on-screen keyboard, but that's all. now what?

Answer:100s Ideapad W10 keyboard and touchpad don't work

i have the same problem.  have you been able to resolve this?

1 more replies
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Hp G60-228CA Notebook laptop

Originally came with windows vista 32-bit, so recently I upgraded to windows 8.1 32 bit

after about a month the track pad and keyboard BOTH came un-responsive, and in the device manager, it's coming up with a "COPROCESSOR" error, any ideas as to a resolution to this issue?

a

Answer:After 8.1 upgrade touchpad & Keyboard no longer work

HP & Windows 8 & Windows 8.1 - Update | HP? Official Site







Originally Posted by HP


Update your system from Windows 8 to Windows 8.1?

Please provide your PC Product Number to find out:

• If HP has tested your computer with Windows 8.1
• If there are Windows 8.1 update instructions available for your PC

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My Lenovo g50-70 will not allow me to use my keyboard the touchpad at the same time. If' i'm moving the mouse pointer and then try to type something at the same time the pointer will stop moving until i stop typing.  I've searched the dicussion boards for a solution to this problem and I have found posts that instruct me to minimize the palm tracking portion of the driver. I now have the palm tracking set to the minimum value but it has not made a difference to my problem. does anyone have another solution? 

Answer:lenovo g50-70 keyboard and touchpad won't work at the same time

Hi Dumptruck,
 
Welcome to the Forums  
 
As per the query we understood that you are facing issue with keyboard and touchpad in your Lenovo G50-70 laptop.
 
Try to uninstall the touchpad driver and restart the system and reinstall the driver and check for the issue.
 
Click here for the touchpad driver for windows 7.
 
Click here for the touchpad driver for windows 8.1.
 
Hope this helps. Do post back if the issue persists.
 
Best regards,         
                                                                            
Ashwin. S





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hello everyone. I have one big problem. I reinstalled my 8.1 pro (legal copy, disk been fully formatted) and it was okay for few hours. Next time im starting the laptop, my keyboard and touchpad doesnt work. I plugged USB mouse and keyboard and it works just fine. I went to device manager and besides Standart PS/2 keyboard and mouse icons there was orange triangle meaning that i have problem with drivers. I searched drivers online, but unsuccsessily.. After few hours of trying to fix it, my Standart PS/2 Keyboard turned into Unknown device and now im completely lost. Adding photo of device manager, i hope someone will help me here.

Answer:8.1 pro laptop keyboard and touchpad doesnt work

Since we do not know the make and model of your laptop.
Should try the laptop manufacturer's website to see if you can find the drivers for this. Does look like there missing.

What does it tell you when you right click the ones with yellow exclamation points ?

You can right click and select update driver software, either search automatically or browse your computer, select signed driver from the list is shows you.

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*************** SOLVED *************Hi there !   I really need your help this is very concerning.My PC is an Ideapad 100S-14IBR. While I was typing some text in college, my hardware (touchpad and keyboard) stopped responding and the text editor kept on writing the last key I pressed, as if kept it pressed. Not concerned, I just hard rebooted because I was stuck. This hasn't solved the issue, both my touchpad and keyboard are still unresponsive. When booting, pressing F12 to acces boot menu doesn't work either (used to work). The keyboard isn't even recognised in boot... this makes me think the problem is a lot more serious thant what I thought At home, I did a complete reinstall of the system with a USB keyboard and mouse plugged after saving my works. Reinstalling didn't solve the problem, the touchpad and keyboard still don't work. I checked and I have both mouse and keyboard drivers, all up to date. The Windows Diagnosing Utility didn't find anything. Lenovo System Update doesn't give me any result too.How can I fix this please ? Help will be greatly appreciated. I need this computer for work :/ Thanks

Answer:SOLVED Keyboard and Touchpad don't work / Ideapad ...

Oh don't mind.I did the "power off the computer and press the power button for 15 sec" trick.It worked ! Sorry for the annoyance !

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A couple days ago, my keyboard and touchpad mouse stopped working. I thought it was a hardware issue and ordered a replacement keyboard. As for the touchpad, I'm just using a wireless mouse. I replaced the keyboard a couple days later with the new one, and when I turned on my laptop, it works again, but when I put my laptop to sleep and wake it up, I hit enter, and then it stops working. I cannot type anything until I restart my computer. I figured it has to do something with the drivers, but I'm not too sure. Here is my computer specs:

Product: HP Pavilion dv9700
Model: dv9925nr
Windows 7 home premium 64bit

I've gone to the HP website to get the drivers, but they do not support windows 7 for my computer.

Answer:Laptop keyboard does not work after sleep and touchpad

try changing the power plan, as you said when it goes to sleep, it stops working. Ty changing it to high performance.

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When i click them in interent explorer i get the scroll thing. i can't access my shortcut menu, or highlight anything. I went to control panel and both buttons are enabled and i tried reseting everything and they still don't work. I have a dell insipiron 1440 running windows vista. Anyone have any ideas???
 

Answer:Solved: Left and Right button on touchpad wont work

There is a separate touchpad driver as well as the mouse driver. If you see no separate settings in Control Panel, try reinstalling the driver from the Dell site.
 

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Hi. i have and anoying issue with my yoga 900. it seem like it dos what it feels for. sometimes it starts up in 'semi' tablet mode. wheres the toucdpad and keyboard is not working. pressing the F6 100 times then suddenly its okey. then it will be fine for some days and suddenly it goes again.. anybody got some ideas.?

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Hello,
My touchpad hasn't been working for a while now. It worked for 2 days, then last night after downloading updates it stopped working again.
I have windows 8.1 64-bit. Any suggestions?

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Hi,

Last week I received my brand new Toshiba C70-B-21C. After windows updates, the touchpad does not work anymore. My mouse does. I tried the options FN F5 and FN F9, but no result. Also dowloading the driver on toshiba site has no effect.

Restarting several times, and also deleting the touchpad from system settings do not help. The touchpad works in the first screen, but after entering my username and password, it stucks.

What to do now?

Regards

Niek

Answer:Re: Satellite C70-B-21C - touchpad does not work

Have you tried to roll back Windows to earlier time using system restore tool?
Test it. Choose last known point before Windows update was installed.

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Good morning,

I apologize for my bad English, however, a couple of months ago I bought a Toshiba laptop (L50 - B - 24C) and after a few weeks the touchpad stopped working. I, previously, I had connected a mouse for comfort for some programs.

Now when I disconnect the mouse pointer disappears from the screen.

Thank you in advance for your answers.

Answer:Satellite L50-B-24C - touchpad does not work

Hi

I guess your notebook supports ELAN touchpad driver.
I read in other thread that in the past an ELAN touchpad driver update caused some problems and the touchpad did not work properly…

Therefore I would recommend you to uninstall the ELAN touchpad driver from the system.
After that, reboot the notebook and check if the touchpad would work again…

In case the touchpad would work, download the ELAN touchpad driver from the Toshiba driver page and install it again.

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Hi,

my touchpad stopped functioning properly half a year ago. Additionally it blocks my keyboard as well. If I go to sleep mode then start the notebook again then the keyboard starts functioning but not the touchpad. Then at some days touchpad comes back to life and works for a while perfectly.

Also, the notebook has started to heat up recently, especially around the touchpad's place.

I have my drivers installed so I guess that it should not be a problem. What can be?

Thanks.

Answer:Satellite A300 - Touchpad and keyboard issues

Hi buddy,

Maybe you should update the touchpad driver. You can download driver updates on official Toshiba website:
http://eu.computers.toshiba-europe.com

There you should find a newer version of touchpad driver.

Regarding the keyboard it would be interesting to know if the same happens with an external one. Can you test this please?

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Hi!
I have a problem with my Satellite L305. Keyboard failed first. I have restored windows and then touchpad failed, but keyboard started working.
When touchpad is enabled in BIOS, keyboard and touchpad don't work in windows. When touchpad is disabled, only keyboard works in windows. In BIOS keyboard works every time. Everything is plugged as should be. Fn+F9 doesn't change a thing. Newest synaptics driver is already installed, but laptop doesn't see any touchpad.
Could anyone help please?

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Hey peeps, how are we all?

I have a funny problem here. the touchpad and keyboard do not work in windows or the BIOS, if I reboot the computer the same happens whether its just on battery or through the mains.

If I take the battery out then replace it and reboot the keyboard and mouse will work absolutely fine until I reboot it next (unless i remove the battery again).

Is there something that gets reset that would stop the touchpad and keyboard working?

Thanks alot,

James.

Answer:Satellite Pro L40 Keyboard + Touchpad inop after reboot

That?s a strange issue.
Did you try to update the BIOS? Check if you use the latest version and update it if a newer version is available.

Generally it?s not easy to say what could cause this issue?
To be honest I never heard about a similar issue?

So check if an BIOS update will help to sort this out? if not I would recommend contacting the ASP in your country for a solution!

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I somehow lost connection to the touchpad mouse. How can I activate it again by use of the keyboard (I don't have any external mouse)?

Asia ;o)

Answer:Satellite Pro M70 - How to activate touchpad mouse by use of keyboard?

Hi!

You can enable or disable the touchpad with FN+F9.
Check this!!

But normally you could also find this information in your user manual.

Bye

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Ok,

I can't seem to find a way of fixing this or the cause of the problem.

Here it is:

I haven't had the laptop for that long and already thinking it is a terrible thing. When I start my laptop there is like a 70% chance of the keyboard not starting (this is up until it gets to the windows login) then around a 15% chance the touch pad wont start. If the touchpad wont start then I just shut down the whole laptop and start again but there is a chance with the laptop that if I use the on screen keyboard to login then the keyboard will start working again. (around 80% chance) I am getting sick of it.

I probably should have written this in code.

Any ideas on how to fix this?

Note: I have tried uninstalling, reinstalling and rollback the drivers, even searching for the most current.

Thanks,
Emz

Answer:Satellite P850 - Keyboard + Touchpad issues

Nobody Know??

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The laptop is just over 1 year old and has been working ok until recently.

First symptoms were keyboard and touchpad not working at windows 8 login page. Pressing power to put laptop in sleep and pressing again often got them working.

This progressed to the keyboard and touchpad not working at random points whilst using the laptop.

Finally blanked the HDD and restored windows 8 alone, the laptop still BSOD's fairly frequently - refuses to install updates required for 8.1 and the keyboard and mouse often do not work even in the BIOS setup page. I have reseated the RAM and HDD.

Running out of ideas, the keyboard and touchpad do work and so I would assume that their connections are OK - but frequently they just stop.

Any ideas appreciated?

Thanks

Answer:Satellite C850D-11Q - Keyboard and Touchpad not working

Sorry forgot the model - C850D 11Q

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I have same problem as many people are facing with (Toshiba Satellite A300-21H PSAG8E-05J00TEN) . I'm sure touchpad is not disabled.
Windows VISTA clean installation - touchpad & keyboard half of the time are working half of the time not. I'm sure it's not a driver problem (if it's not working device manager says there was problem with device..) . I've already tried 5 different drivers..
I am facing issue from the time i bought it.. I thought there might be problem with OS, today i installed UBANTU but facing same issue (Mouse pad stops working after some time) with this OS tooo.. I am sure that its problem with Hardware not with OS or any driver..

Can please any one tell is there any solution for this...

Answer:Satellite A300 - touchpad & keyboard issues

I have Satellite A300-1LI and it is also PASG8E but I didn?t notice any problems with touchpad or keyboard. At the beginning I used it with original Vista image but about a year now I use WXP and Win7 as dual boot. No problems at all.

If you have noticed this strange problem from the first day why you didn?t contacted Toshiba service and asked for help?
I can imagine there is some hardware problem but I don?t know what do you want to do alone about it. do you want to exchange keyboard or touchpad alone.

Keyboard replacement is not a big deal but touchpad.....

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In an attempt to get the FN key working again, I installed the latest 'Flash Cards Support Utility', which has made the problem considerably worse. No keys on the keyboard work (there is still power going to it, as the number lock light is lit) and the touchpad doesn't respond either, along with its buttons.

I'm guessing it was something to do with what i just installed but i don't really know where to start. I have a usb mouse and a spare keyboard so am able to use the laptop but would be very grateful for any help fixing it.

Thanks

Answer:Satellite C660 - Keyboard and Touchpad failing

Before we start the discussion one question: do you have problem with FN keys only or you cannot use whole keyboard?
What is with touchpad? Is touchpad maybe disabled? Have you installed Synaptics touchpad driver?
It is really not easy to say what is going on there but maybe you should install recovery image and test functionality with ?factory settings?. I mean with clean OS installation everything should be OK. If not there must be some hardware problem.

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Hi

I have just baught my GF a refurbed Toshiba laptop for her 21st birthday from a reliable source, its a Satellite Pro L300.

I started it up did all the setup stuff it told me to only to find that the touchpad and keyboard will not work AT ALL.
The keyboard caps lock key doesn't even light up when I press it,
I've downloaded all the latest drivers for EVERYTHING inc. the touchpad, this has made no difference,

I'm running out of ideas fast and coming to terms with the fact that the keyboard and touchpad might be faulty and as a result ill have to give my GF a faulty laptop for hewr 21st, not happy :(

Does any1 have any ideas?

Thanks :)

Edit: OK, very odd, right after i sent this message i tried the keyboard one more time and it works fine?
Could it be something 2 do with the downloading of the VAP package?

The touch pad is still knackered even when i try the fn + f9 combo?

2nd Edit: Ok now the keyboard has stopped working again!

WHAT ON EARTH!?

Answer:Satellite Pro L300 - Keyboard and touchpad issues

Hi

Looks like a keyboard issue?. who knows why it doesn?t work? looks like something would be wrong?
I recommend visiting your dealer and asking for replacement?
Otherwise you could contact the ASP in your country for a fix?

I think this is everything what you could do?

Good luck

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Hello i have a problem.

The first time than i start the computer, the touchpad and the keyboard don?t run, and i must to connect a mouse-usb for to restart the computer. And in the second time, the touchpad and keyboard run correctly.

I have a Toshiba A300 and I have Windows 7 Ultimate 32bits
What could I to do for solve this problem?
My English is very bad but I hope you understand me and can help me.

Greetings!

Answer:Satellite A300 - touchpad and keyboard problem

According to your message you have to reboot the notebook in order to get the keyboard and touchpad working properly.
Possibly there is something wrong with the drivers for keyboard and touchpad?
As a first idea I would recommend to refresh the OS.
This means that you should check if a new OS installation could solve this problem.

Keyboard driver is a part of the windows OS so I think this should be checked.

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After I updated the drivers of my keyboard and touchpad they wont respond or freze when the xp boot screen appears.
Oh and it works before that.

What can I do ?

Answer:Satellite A10-S177 touchpad and keyboard don't respond

Hi

Sorry mate but I don?t understand how you have updated the keyboard driver?
The keyboard driver is a part of the Windows OS so it cannot be updated manually?

Check if you can boot in safe mode.
Press F8 and then choose safe mode. Then you can try to reverse the OS back to the early time point before the OS has been muddled up.

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Hi,

I have a lots of problems with my Satellite A300D-11S (for Adriatic region).

I have Windows 7 Ultimate with installed all drivers from Toshiba site. Everything works perfectly .... but..

When I first time power-on notebook, graphic driver cannot initialize, keyboard doesn't work, and touchpad is froozen. In this situation I can use external USB mouse and keyboard, Internet (WLAN,LAN), Sound. When I reebot the system, Windows 7 loads and works perfectly and I can work 3-4 hours. After turning off notebook and power-on after 30 minutes, 1 hour, or 6 hours, problem is still present again :(

Then I reinstalled all system from zero, use newest drivers update and problems is still present. I tried this 3 times, but I havent got idea what to do. Sometimes when I close lid of my notebook, and later when resuming from stand-by touchpad and keyboard are frozen.

Notebook have warranty but last time, service replaced mainboard and Cpu. Maybe notebook is defective?

Thnx, and sorry about gramatic errors

Answer:Satellite A300D-11S - Keyboard and touchpad freezes

Hi

> graphic driver cannot initialize, keyboard doesn't work, and touchpad is froozen. In this situation I can use external USB mouse and keyboard, Internet (WLAN,LAN), Sound.
For me it sounds like that just the internal input devices (keyboard and touchpad) don?t work anymore and they should be replaced.
What do you think about this?

You can contact your authorized service provider. They can exchange both parts for you.
Check this!!!

Regarding your display driver issue you should update the driver and install latest BIOS version.

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Hi,
I have a Satellite A660-133, when I use the keyboard or the touchpad I can hear many vibrations from the case of the laptop. I think it is not normal but actually the same model showed in shop does the same. What do you think about it?

Is there anybody who has this model and who is able to tell me what is his experience about that?

thanks!

Answer:Satellite A660-133 - Vibrations when I use the keyboard or touchpad

Hi davmat,

I?m not Satellite A660 owner but friend of me has one. He never told me about such a problem expect that?s a great notebook with powerful hardware and he love the design. I must agree with him that?s a great notebook from Toshiba!

Anyway, if you think it?s not normal you should contact an authorized service provider in your country. The guys can check this problem and maybe you need a new keyboard but this can be exchanged under warranty.

You can find a list of ASPs here:
http://eu.computers.toshiba-europe.com > Support & Downloads > Find an authorized service provider

Good luck! :)

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