Computer Support Forum

Satellite L300 - Webcam driver open fail. Please restart camera or computer

Question: Satellite L300 - Webcam driver open fail. Please restart camera or computer


I have recently bought a new Satellite L300 on Windows Vista Home Premium SP1. The Webcam worked fine for a few days and then the next time I booted up Vista, I get the following error "Webcam driver open fail, please restart camera or computer". Since the computer is brand new I reformatted to see if it wasn?t a program blocking something.

Reformatting 2 times and the error still come up on installation of the Camera Assistant Software for Toshiba. I downloaded the updated file from Toshiba support but still get the same error. The funny thing is that Device Manager does not even detect the webcam. There is no listing for the webcam. How can I tell that this is a hardware problem? Does anyone have any experience with this same problem?

The store I bought it offered to give me a new one but they do not have any in stock, so have to wait 3 weeks.


Relevance 100%
Preferred Solution: Satellite L300 - Webcam driver open fail. Please restart camera or computer

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite L300 - Webcam driver open fail. Please restart camera or computer


The webcam should be listed in the device manager. It?s not called webcam but you should find it in ?imaging devices? -> USB video device

The webcam should work properly. Usually after the webcam software installation you should find the webcam software in the MSCONFIG -> Startup
If the webcam is listed there then this would mean that the webcam driver/software loads always while a notebook boot procedure.

In some cases there could be an compatibility issue between this software and an 3rd party applications like MS messenger or Skype for example.

In your case I recommend disabling the webcam software and further applications like MS messenger or Skype in MSCONFIG -> Startup.
Then clean the OS and registry using the CCLeaner.

I would also recommend updating the Vista to the latest state! All patches and hotfixes should be installed!

Finally if you would like to use the webcam then you could start the software manually.
The exe file should be placed in Camera Assistant Software.

Best regards

6 more replies
Relevance 125.57%

I have an Satellite Pro L300.
Ive has my laptop for 6 months, and been trying to get my webcam working since.

when i try to start it, it says 'webcm driver open fail please restart camera of computer'.
Ive tried everything, does anyone know anything that actually works?

Please help, Allii x

Answer:Satellite Pro L300 - webcam driver open fail, please restart camera


On the Toshiba website I have founded a document about this issue that could be maybe useful for you:

So in your case I would try to update the BIOS and webcam driver. Both you can find on the Toshiba website: => Support & Downloads => Download Drivers

Good luck and give us a feedback. I?m interested in it.


1 more replies
Relevance 112.23%

Hello , i made a clean install of windows 7 x64bit installed the webcam driver but i cant use my camera i get Webcam driver open fail. Restart camera or computer ... can someone help me ?

Answer:Satellite L650D Webcam driver open fail. Restart camera or computer

Hello, do you have Skype or another program installed that uses the webcam? Maybe it is taking exclusive control of the webcam.

Was it working ok with the factory Toshiba Windows installation? If yes, then you may just need to get the correct webcam driver from the Toshiba website from the L650D drivers page.

3 more replies
Relevance 95.99%

Installed Webcam driver ( )
When load PC error: " WebCam driver open fail. Please restart camera or computer "

What can i do ???

HELP, plz )

Answer:Satellite L300 - WebCam issue: WebCam driver open fail

Have you installed service pack 1 for Vista and latest windows updates?

If not, please update. One thing you could try is to completely remove the drivers, using some registry cleaning tools like ccleaner and reinstall camera drivers.

3 more replies
Relevance 94.83%

Helloe everyone,

I have Satellite L300-110, and i have an issue with the web cam after installing Windows7.

The error:
Webcam driver open fail. Please restart camera or computer.

The camera is working fine and appear in the device manager as Chicony USB 2.0 Camera.

However, i can use the face recognition.

Does anyone knows the cause.

Answer:Satellite L300-110 - Webcam driver open fail

Hi buddy,

You have checked the forum for similar threads/problems? It doesn?t seem so because you will find enough about this problem.
So use the forum search and read similar threads.

Anyway, you should try updating the webcam driver and BIOS. Both can be downloaded on the Toshiba page.

7 more replies
Relevance 94.83%


I have just bought a Toshiba Satellite L300 with no OS installed. I managed to install windows XP and all the sound/video...... drivers successfully but after installing the webcam driver appears an error which says: ?Webcam driver open fail. Please restart camera or computer?.

I restarted the computer several times but it still doesn`t work. Please help me.

Answer:Satellite L300 and WXP - Webcam driver open fail

Hiya, I am having a similar problem (see earlier thread), can you actually see the webcam in the Device Manager? There is also a known problem if it is just the driver, do a search on this forum, it seems to be a common problem.



8 more replies
Relevance 94.83%


i have toshiba satellite pro L300 model PSLB1E, and in theDevice Manager is not any Imaging Device and the driver of the Toshiba Page is showing "driver open fail.Restart the cam or computer" constinuously. I have uninstalled the driver ten times, and updated driver, but not work the camera and is not presenet in Device Manager.

Where is the problem ? the driver ?... I am desperated...

Thanks in advance

Answer:Satellite Pro L300 - Webcam driver open fail

Are you able to backup your data and run Recovery?

If it still happens on a fresh Windows install, then the webcam hardware may be faulty.

2 more replies
Relevance 93.67%

I know this is a common problem, I have been on this forum for days and found no solution. I have a satellite L300 PSLB8E, which I downgraded to windows XP from VISTA. I downloaded the drivers from your website, Camera Assistant, but it keeps telling me webcam driver fail please restart computer or Camera. That never solves the problem. Are there 2 different drivers, since your website only has one, i.e one for the camera and one for the software? I've uninstalled it, reinstalled it, removed the driver from control panel, reinstalled that, nothing works.

Someone please end my, and many others, misery by giving a straight answer to this question.

Thank You

Answer:Satellite L300 - Webcam driver open fail on Windows XP

Try to update the BIOS. You can find it on the Toshiba website: => Support & Downloads => Download Drivers

I have searched in the forum and I founded an useful posting from Akuma. Check this!

11 more replies
Relevance 83.81%

I upgraded Windows Vista by Windows 7 in my Toshiba Satellite L300 notebook. Drivers for chicony webcam installed automatically. Device manager is showing webcam with installed drivers and give message that device is working properly. But when I starts webcame the message appears stating "Webcam driver open fail. Please restart camera or computer."

What can I do for that?

Answer:Webcam driver open fails - Restart camera or computer

Unfortunately not much. Windows 7 is still not on the market and not supported. Toshiba does not offers tested drivers, tools and utilities for this OS.

By the way: if the cam assistant software is not started, can you use cam in Skype.
I will test Windows 7 next days and want to check cam functionality with Skype.

4 more replies
Relevance 78.01%

I'm a very new user in this forum, expecting your expertise help for the following issue.
I use Toshiba L300, after upgrading (custom install) my OS from vista home premium to windows 7 professional, my webcam does not work. It uses chicony camera assistance software for toshiba. Everytime, I get an error message "webcam driver open fail. restart your camera or computer". I checked the toshiba support site for dirver update, but it says the vista driver for that webcam is compatible with windows 7 as well. I reinstalled/restarted several times, however, I can't make it work anyway! Help me please. Thanks.

Answer:Webcam driver open fail. Please restart ...


Device manager method is always the cure.

Right click on the webcam in the device manager. Update driver software. Browse. Let me pick. Have disk. Browse. Now navigate to and double click on the Vista installer's .inf. (You might have to extract from the .exe first by running it.) Hit ok, possibly next too then let it install.

Reboot if needed after.

2 more replies
Relevance 76.56%


my laptop specifcation here : ( [A300 - 1G5|] ) for any needed details ..

The problem simply is, the webcam stopped working for some reason, an error messeage says "Webcam driver open fail. Please restart camera or computer".

I noticed that whenever I put the computer in sleep mode I was getting on the icon tray a notification says "USB device unrecognized"... I wasnt aware what it was - thought it becasue of the USB mouse being plugged... but I think its related to the camera...

software is installed but camera is not working and cant enable it .. I did download the latest driver from toshiba site , but still not working ...

Currently my laptop runs Vista HP SP2 32-bit, Windows defender enabled, Windows Firewall Enabled, Windows UAC enabled, Kaspersky Ani-Virus 2009 Enabled. I only use Windows Live Messenger (which up to date I think , version : 14.0.8089.726) which i used camera with, I quite using face recognition long time ago and rarely use the webcam ... I didnt install or update any drivers and used to have the laptop running perfectly..

So what happened now ?!

Answer:Satellite A300-1G5: webcam stopped working - Webcam driver open fail


I have had a similar error message and could solve this by disabling the webcam software from startup.
In msconfig -> Start Up tab I have unchecked the Chicony webcam software.
This prevents it from automatic loading.
I don?t use MSN but Skype and the Chicony webcam software is always disabled (not executed) if Skype is running.

Maybe you should try this too.

Furthermore you could try this:
Go to device manager, mark the webcam (imaging devices ? USB video device) and deleted it from the device list.
Then reboot the notebook and wait until the webcam has been recognized again.

Then test it.

6 more replies
Relevance 76.56%

I have a Satellite M305d-s4830.
My PC's operating system is Vista 64bit.

Cam and mic were working fine until one day the camera assistant software started showing a messagebox saying that: "Webcam driver open fail. Please restart the camera or computer."

Since then I tried everything that comes to my mind, but I think neither the cam nor the mic appear in the device manager. I also have the recovery disk for Toshiba.

What am I supposed to do?

Thanks in advance

Answer:Satellite M305D-S4830 - Webcam driver open fail - Now webcam & mic does not work


> Since then I tried everything that comes to my mind, but I think neither the cam nor the mic appear in the device manager
Hmm? you mean the cam is not listed in device manager?
Neither an unknown device nor near a yellow exclamation mark?

Sounds like hardware issue? but try to recover the notebook using recovery disk.
If this will not help then it means that there must be something wrong with the cam?

I read in the net that some people had a similar issue.
The webcam worked when opened the laptop lid only halfway.
But webcam disappeared when the lid has been moved up.
Possibly there was an loose contact between the cable and cam?
In such case the ASP technician should check the notebook?.

1 more replies
Relevance 76.56%

it says "webcam driver open fail, please restart camera or computer"

i have done that but i dont know what else to do to fix it

please help i need it for an assignment in grade 12

all help is much appreciated


Answer:Satellite A300 - webcam not working, message says "webcam driver open fail"

Remove preinstalled version from the system and install latest version you can find on Toshiba download page.

By the way: which operating system do you use?

15 more replies
Relevance 76.56%

After looking through this forum, I have tried several 'solutions' but to no avail.

After trying to load the webcam i get the message: "Webcam driver open fail. Please restart camera or computer"

I have tried updating the Driver software for the camera, and updated the BIOS.

This message still keeps coming up. Is it worth uninstalling the camera completely then attemtping to reinstall it?

Sorry if some of this doesnt make much sense, im not entirely "computer savvy"

I hope somebody can help,


Answer:Satellite A300-1MC: webcam not working - webcam driver open fail

> Is it worth uninstalling the camera completely then attemtping to reinstall it?
Of course!

You should firstly go to device manager and should uninstall the driver.
You should also remove the software from control panel -> Software

After that you should clean the OS and registry using CCleaner. It?s free tool? google?
Then reboot the notebook several times and install the webcam software again.


8 more replies
Relevance 105.37%

Hallo ich hab seit 2 Wochen Probleme mit meiner Webcam bekomme nur noch diese meldung Webcam Drive open fail. Please resart Camera or Computer

brauche eure hilfe das die Cam wieder geht weil ich sie für skyp brauche

hab schon so viel bei google gelesen leider hat nichts geholfen neue treiber von webcam und bios waren auch ohne erfolg

Hello, I've been 2 weeks get problems with my webcam only this announcement Cam Drive open fail. Please resart camera or computer

need your help to the Cam goes back because I need them for skyp

've already read so much on google, unfortunately, has nothing to help new drivers of webcam and bios were also without success

Please Help me

Answer:Webcam Drive open fail. Please resart Camera or Computer

Webcam Drive open fail. Please resart Camera or Computer

2 more replies
Relevance 104.55%

"Webcan driver open fail. Please restart camera or computer" - This error message appears when I try to open or use my built in webcam.
I am running windows vista.

The webcam has worked fine for the last 12 months.
I have tried installing the driver software again.
Also doing a system restore and nothing seems to work.

Anybody got any ideas/solutions

Answer:Satellite A - Webcam driver open fail

Hi buddy,

What Satellite A notebook you have exactly?

Did you already reading other similar threads? Here in forum you can find a lot of information about this webcam driver open fail error message. In most cases a recovery installation from Toshiba recovery disk can help to get rid of this. :)

5 more replies
Relevance 104.55%

On my new Toshiba Equium L350, there wasn't any camera assistant software. I downloaded one of the toshiba website.
I installed it, but it doesnt work.
Everytime I try to use it or when i go onto my user.

The webcam says error "Webcam driver failed to open. Please restart camera or computer".

I have tried restarting it and reinstalling it, but nothin works.

Can anyone help me?

Answer:Webcam driver failed to open - Please restart camera or Equium L350


I?ve got few questions;
Do you see the ?Camera Assist Software? running in the taskbar?
Do you use some applications like MS messenger which could lock the webcam?

I read about an webcam issue on Vista notebooks. It was related to the Vista OS. There was a bug which was solved with the installation of SP1.

Do you have SP1 installed?

3 more replies
Relevance 103.32%

Sorry! But what going on?
I had reinstall this drivers of webcam. But problem is the same.

Skype is not working!!!

Answer:Satellite U400 - webcam driver open fail

Can you start and use cam in ?Camera Assist Software??

3 more replies
Relevance 103.32%

Tried to work with my camera, but error appeared "Webcam driver open fail. Please restart camera or computer" Tried to do both, nothing happened. Changed drivers for camera, the same problem.

My OS is Windows XP SP3. Can anybody help me?

Answer:Satellite Pro A300-1NH - Webcam driver open fail

HI rinat_1,

Was your Satellite A300 delivered with Windows XP? If not, try it with ?factors settings? again, please!

Make also sure that your BIOS version is the latest one and you can get it here: > Support & Downloads > Download Drivers

Good luck! :)

1 more replies
Relevance 103.32%

If I try to use the webcam, I get the message: "Webcam driver open fail........"

There are multiple threads about this on this board and other boards via Google, not just related to this model, though many other Toshibas. Is there a fix from Toshiba? Since the problem seems so widespread there should be.

I am using XP Pro. I have updated the BIOS and the webcam software without solving the problem.

Thanks in advance.

Answer:Satellite U400 - Webcam driver open fail

Hi buddy,

It seems that the forum doens?t contain enough threads about this...

Please use the forum search. You will find enough threads what you can do like this one:

If it doesn?t work try contacting an authorized service provider. Maybe it?s a loose connection or something else that must be checked and repaired?

4 more replies
Relevance 103.32%


I'm Dr Ahmed Maher and I have a problem with my Toshiba Laptop. It is Satellite A300

The problem is in my webcam. When I try to use the webcam a message of "webcam driver open fail.please restart the cam or computer"
I had downloaded the driver from toshiba site. I reinstalled the driver but the same message appeared. I had updated the BIOS. The same problem. I made a recovery for my laptop using the recovery DVD. No way, the same problem

Please help me to solve this problem
thank you for caring
Dr. Ahmed

Answer:Satellite A300 - Webcam driver open fail

Hi Dr. Ahmed,

If your webcam doesn?t work after installing Windows from Toshiba recovery disk I think it?s related to defective hardware. I mean you have already tried to update the BIOS and webcam driver but that?s all what you can do.

So I would recommend contacting the people from your local authorized service provider. I think they can help you can exchange the webcam if it?s necessary.

1 more replies
Relevance 103.32%

As advised I have reloaded the webcam driver and updated BIOS but I still get 'webcam driver open fail' message on startup on my Satellite A300.

Answer:Satellite A300 - Webcam driver open fail

Hi buddy,

Here in forum you will find some threads about this issue? Just use the forum search a little bit.

Regarding the driver: If you remove the old version, restart your computer and run CCleaner to clean the registry and fix issues. Then restart again and now you can install latest webcam driver from official Toshiba page.

Good luck! :)

2 more replies
Relevance 103.32%

I'm on Windows 7 with a Satellite Pro L450-13M.

My webcam simply stopped being recognised by any of the programmes on my system. Skype, Toshiba Camera etc etc. One day it was fine, a while later when I tried to use it again it stopped. I only use it for Skype usually, so I've no weird imaginative bits of software that might get in the way.

Uninstalled the Toshiba Camera Software, uninstalled the drivers. Reinstalled the camera software - although there seem to be about 400 slightly different versions. I think I've got the right one. TC30049700E.

Windows 7 determinedly reinstall the drivers by itself when I boot up. It puts on Sonix driver. If I look at the details there's a list of 6 files, all of which look reasonable.

Checked the device manage, which says "This device is working properly". The trouble is, this is a lie!

Oddly, the microphone works fine (I thought this was integral to the webcam).

What I'd really like to do is separately install the device driver, without the entire camera software package.

But to be honest any ideas are welcome. It's very irritating and I've run out of ideas, and I'm about to go away on business for 2 week and I use skype to talk to my kids. I'm sort of semi-technically literate as you can see, but not fluent, and Windows 7 is new for me. The laptop came with it, and webcam was working fine when I bought it at end of Feb.

Answer:Satellite Pro L450-13M - Webcam driver open fail

P.S. the only piece of "maintenance" that I might be considered to have performed is to update to the latest BIOS as recommended by Toshiba. Could someone tell me how to roll this back so I can check if it's a cause please

4 more replies
Relevance 103.32%

Anyone know what I need to do to sort this - when I try to open the webcam I get the message "webcam driver open fail. please restart camera or computer" - I closed down then restarted but made no difference.


Answer:Satellite P200 - Webcam driver open fail

Hi andyjennings,

Have you already tried to reinstall the webcam driver? I never received such an error message but usually reinstallation the driver should work. You can download it here: > Support & Downloads > Find an authorized service provider

Good luck! :)

11 more replies
Relevance 103.32%

After disc format (T HDD recovery, Vista 32 b) there is no "toshiba face recognition" aplication.
After instaling Camera Assistant Software there is only error: Webcam driver open fail. please restart camera or computer.
Camera is turned off and i can't turn it on, restarting the computer doesn't give any effect.

Could anyone help me?

Answer:Satellite A300-1EH - Webcam driver open fail


I see you are using Vista?
Well, first of all you should ensure that Vista is up to date!!!
You have used recovery and this means that Vista needs to be updated to the latest state!!!
All service packs and other patches needs to be installed.

Then remove the webcam software from the system, clean the registry (CCleaner, etc?) and after new reboot try to install the webcam software again?

1 more replies
Relevance 103.32%


I need someone to help me.

I have a Toshiba Satellite A300-276 with built-in webcam.
The operating system that came when it was purchased windows vista, but lately for some reasons had to format and then took the time to install win 7 (32bit).

But the webcam does not work.
The program, the drives and does not work.
When I click to connect to web a warning appears saying +"Webcam driver open fail. Please restart camera or computer+ "..
I've rebooted, uninstalled and went back to install and does not work!

Does anybody have any idea how to solve this problem?


Answer:Satellite A300-276 - Webcam driver open fail


This is a typical software issue?
I read a lot threads about this error message and in most cases new driver installation/update did the job!

Please ensure that you are using the latest BIOS.
Then access the device manager and go to Imaging Devices.
There you can find the USB video device? this is webca.

Please remove this from device manager list. You can also uninstall the driver?
Then reboot the unit and try again to install the driver?

Please be sure that you are using the latest webcam software... you can choose the software released for Satellite L500 too!

3 more replies
Relevance 103.32%

A while ago i bought A300 and everything was working fine till one day i tried to run the camera Assistance software and this msg came up "Webcam driver open fail. Please restart camera or computer."

I didn't know what to do so i decided to uninstall the software and install it again but in vain.
Since then when ever i try to run my cam even on the msn it runs but it tuns all black after a while.

Please help

Answer:Satellite A300-1EI - Webcam driver open fail

Is also black when you start ?Camera Assist Software??
MSN is not the best application for diagnostic?

Have you tried to play with settings and night mode option?
Have you removed protect foil in front of cam?

3 more replies
Relevance 103.32%

I try try to solve my problem

Error: webcam driver open fail

Answer:Satellite A300-20A - webcam driver open fail


You should use the Toshiba Forum search option.
Then you would find a lot of threads about the theme.

In most threads you will find the recommendation to reinstall the webcam software.
I think this should help you.
So visit the Toshiba driver page and download the webcam software for the notebook model. Before you would install the new software, I recommend removing the old from the system.

4 more replies
Relevance 103.32%

Every time I attempt to start up my integrated webcam (Chicony Camera Assistant Software) the message "Webcam driver open fail. Please restart camera or computer." pops up on the computer.
Firstly I do not fully understand what this means and secondly I have restarted both the camera and the computer, as well as repairing the camera software.

I have looked for updates and drivers, etc but to no avail. I have also read every user manual available in search of an answer but I can?t seem to find anything that is of any help.
I was just wondering if anyone had an answer for me or could tell me what I need to do.

Answer:Webcam driver open fail on Satellite A300-1MC

hi Jacktt615,

first of all check if the devicemanager shows a "usb-video-device" from chicony without exclamation mark...
if the hardware is detected and usable check the driver details:
my drivers for this device are: ks.sys, usbvideo.sys, uvcftr_s.sys, iyuf_32.sys,,, and among some others,

if you have more than one chicony video device: delete all and reboot
download the latest webcam-driver from toshiba, it contains the driver and the software.

5 more replies
Relevance 103.32%


recently my Satellite A200's boot drive died and i had it replaced. Vista was put back on as part of this via Toshiba's SOE restore. Now the Webcam doesnt work, it gives the following error when the machine boots:

"Webcam Driver Open Fail. Please restart camera or computer."

I have tried installing the latest Chicony driver updates but still no luck

also I have found a lot of info via google about registry entry problems with the installer on this issue. They recommend a fairly complicated registry hack to fix it. I want to find an installer that works rather than hack the registry

can anyone advise me ? thanks in advance

Answer:Satellite A200 - Webcam driver open fail

More info:

The 32bit Vista Driver for Chicony WebCamera is not available on the Australian website doe my model , so I rang support. They said go to Canada website and use a different model number to get the 32 bit Vista Driver. Did that, uninstalled the old driver, and installed this new one. It didt work either. Any ideas anyone ? Surely it cant be this hard ?

10 more replies
Relevance 103.32%

Hi there

I have Toshiba A300-1MM laptop and my Web Camera does not work. On toshiba support site there is no driver for Windows 7 32bits. Only for Vista 32bits. I use this driver. Is there any other sollution?
Thank you.

Answer:Webcam driver open fail - Satellite A300-1MM


I was able to find the webcam driver for Win 32bit for this series.
Install the mentioned driver, reboot the notebook and test the cam once again.
[Webcam driver v| =2&selFamily=2&selSeries=153&selProduct=781&selSho rtMod=null&language=13&selOS=all&selType=315&yearu pload=&monthupload=&dayupload=&useDate=null&mode=a llMachines&search=&action=search&macId=&country=al l&selectedLanguage=13&type=315&page=1&ID=68798&OSI D=29&driverLanguage=42]

3 more replies
Relevance 102.5%

The full text of this error is "Webcam driver open fail. Please restart camera or computer."

I have spent a long time searching for solutions online. Many of the proposed solutions seem to be reasonable fixes for my problem, but they do not work. I have downloaded the most recent hotfixes for Vista (64 bit) and I have the most recent webcam driver. There are a few strange circumstances pertaining to my particular problem that I have not seen mentioned elsewhere.

The webcam did not work out of the box.

On two separate, inexplicable occasions, the webcam driver was found by the new hardware wizard and installed. Both of these occurred after the computer had been on for some time. The webcam then became functional. Upon restart, the error message returned.

I cannot find the camera in the device manager. In fact, I cannot find any imaging devices whatsoever. Some other people who had similar problems could apparently see something in this category, often an unknown device.

I downloaded a program called "Driver Detective" and ran it. Amazingly, it was able to find the driver for the "Chicony USB 2.0 webcam". The program claimed that the driver was perfectly up to date. It listed the camera under the category "unplugged USB device", the same category as my ipod.

If there is any other information that I need to provide, I can do so quickly.

Thanks for looking!

Answer:"webcam driver open fail." on Satellite A305-S6844

Have you tired uninstalling and reinstalling the camera from Device Manager? Do this and then restart your computer, this will automatically detect and reinstall the drivers for the camera.

I suspect your camera may be failing though as you mentioned previously that it installs sometimes while you're using the computer. If uninstalling and reinstalling doesn't work, you may have to take this in to a repair center.

8 more replies
Relevance 102.5%

My problem is this

I have a Satellite A305-S6872 laptop with a built in webcam, i had to restore it with the cd given with the laptop and i re-installed the webcam assistant software and thought that was it but it keeps saying "webcam driver open fail. Please restart camera or computer"

Does anyone know how to fix this

Answer:Webcam driver open fail on Satellite A305-S6872

Hi mate

This message can appear due to some compatibility issues between the webcam software and 3rd party software like Skype, Live messenger, etc?

In your case I recommend removing the webcam software from the system again.
Then clean the OS using CCLeaner.
After that you could install the webcam software again and should uncheck the webcam software in msconfig -> Startup.

This will prevent the software from loading automatically.

8 more replies
Relevance 102.5%


I have a Toshiba Satellite A300-1SM computer upgrade to Windows 7 (32 bit), and since yesterday, the webcam is giving me problems. Does not work.
Is a Chicony Web Camera, built inside the computer. Has suddenly stopped working. The following error appears: "webcam driver open fail. please restart camera or system. "
I have not touched or installed anything. It happened overnight.

I tried to restore the computer to an earlier date, and it worked for a few minutes ... but it failed again and appears the same error.

I wonder what I have to do to get back to "recover " my webcam.

Thanks in advance.


Answer:Satellite A300 - error: "webcam driver open fail"


There are a lot of threads here in forum about webcam driver issue and you should read these threads:

Problem is I can?t say more about this because the error never happened to even I use my webcam quite often but no problems at all. :)

Anyway, if you have more questions you can post again ;)

2 more replies
Relevance 102.5%

I have a Satellite L305-S5945 and the webcam worked perfectly fine out of the box and after I re-installed Vista-64 (which it came with) after I installed a program wrong and got a blue screen.

I recently upgraded to Windows 7 and now the webcam doesn't work and I get the error "Webcam driver open fail. Please restart camera or computer." I tried looking for a Windows 7 driver on the support page but I couldn't find one so I just used the two Vista/XP ones instead. One is the driver and other is the Camera Assistant Software. Here is what I have tried so far:

* Attempt #1* Freshly installed Windows 7. Without installing anything else, I download the two drivers mentioned above, and install then both and restart the computer. End up with working Camera Assistant Software but when starting up webcam I get error of "Webcam driver open fail. Please restart camera or computer."

* Attempt #2* After attempt 1, go to device manager and uninstall Chicony 2.0 USB Camera under Imaging Devices. Restart computer and let it sit. Eventually Windows picks up the camera and auto installs it and it re-appears in the Device Manager. Still get same errors.

* Attempt #3* Freshly installed Windows 7. Uninstall camera from device manager, then install the two drivers. Get same errors. Restart computer and still get same error.

Help! How do I fix my webcam?

Answer:Satellite L305-S5945 - Webcam driver open fail

Try to install Win7 cam driver for some other notebook model like A300 or A500.
I am pretty sure it will works well.

1 more replies
Relevance 102.5%

'Webcam driver open fail.' My webcam failed months back. Have been into forums & taken advice - nothing works.
Have cleaned disk and reloaded driver many times. This is not satisfactory.
Someone must take RESPONSIBILITY.

I need to know the CAUSE and get a SOLUTION.

Answer:Satellite A300-1MC - Webcam driver open fail - Vista

Hello John and welcome to Toshiba forum.
Let us discuss about responsibility a little bit later.

Tell us at first which notebook model do you have exactly, which operating system do you use and what have you tried to fix this.

7 more replies
Relevance 102.5%


I have Satellite Pro A300
After upgrading XP into Vista the web cam stopped working (webcam driver open fail. please restart camera or computer)

Any help

Answer:Satellite Pro A300 - error - webcam driver open fail


I have used the forum search and founded a good posting from the user Akuma.
Maybe it?s the solution:

Good luck!


1 more replies
Relevance 102.5%

I had to replace the hard disk on my A300 PSAJ4E and when I reloaded Vista 32 and all the Toshiba hardware drivers all went OK except for the Chicony webcam install.

The side menu is there but it won't work, giving a "webcam driver open fail. please restart camera or computer" error.

I updated the Bios to 4.20
I first used the original Toshiba download, webcam-20080428125023 driver (V1.07.175).
I tried it with "the lid 3/4 closed".
I searched everywhere and read of dozens of similar problems. I tried a few, even editing the setup ini. Nothing helps.
I've even tried the XP drivers (V1.7.144.0611), the 32bit and 64bit versions and even a gateway driver. Nothing seems to work for this cam.

What now?

I also now get "the required section was not found in the INF" when I try to uninstall and reinstall the driver through device manager.
I have the choice of
all giving the same error...

Answer:Re: Satellite A300 (PSAJ4E) - Webcam driver open fail

Me too. See my thread of a couple of days ago.
I have given up. I have wasted hours and hours trying to get the webcam driver to work.
Next week I am going to buy an external webcam.
There are many complaints about this in various forums, I think it is time someone took responsibility.
Sorry that I could not be positive and help you.

11 more replies
Relevance 101.27%

I have searched and searched for solutions to this problem and feel like I have tried everything. Whenever I turn my laptop on or attempt to start my webcam I get the error "Webcam driver open fail. Please restart camera or computer."

I used to be able to use the webcam with no problems but it just stopped working one day. I've recently reformatted my operating drive to the out-of-the-box state, but it is still showing an error whenever I try to use my webcam. I'm running Windows Vista Home Premium on an A300 Model: PSA-GCA. I have also tried updating the webcam driver (and the latest BIOS update) from Toshiba's support section, but with no luck. I've also tried using the XP webcam driver, but still, no luck.

Any idea on how to fix this problem?

Message was edited by: Replicant

I also forgot to mention that in my Device Manager, I cannot see my Chicony Webcam at all. There is no section for imaging devices present at all.

Answer:Satellite A300 - Constant "Webcam Driver Open Fail" Error


If you search here in the forum you will find enough threads about this issue but I have founded an interesting thread with a good posting from the user Akuma and mayb it?s useful for you:

If it doesn?t work I think you need help from an authorized service provider. The technicians can check your notebook and repair it if?s necessary.

Good luck!

5 more replies
Relevance 101.27%


Since I upgrade my system to Windows 7 64bit my webcam don't work. After installing the driver I keep getting the message "webcam driver open fail. please restart camera or computer". The camera also don't appear in the device manager and the mic don't work also.

I have a Satellite A300-1LT.



Answer:Satellite A300 - Webcam driver open fail after Windows 7 upgrade

Hi pro.surfer,

Do you know the forum search? If not you should use because you will find many threads with this error message and a lot of useful instruction what do to.

I don?t know which driver you mean but you need the Camera Assistant Software for webcam. The microphone is a part of webcam so you have to install the webcam driver. ;)

5 more replies
Relevance 101.27%

All greetings.

Recently took the laptop with the service center, he changed the motherboard. Prior to the service center the camera worked well, but after he took early displayed an error "Webcam driver open fail. Restart camera or computer." Read posts on this subject anywhere advised to update the BIOS, I renewed but nothing helped.

This could be due to the fact that in the service center have forgotten something to connect to the motherboard? Because in the Device Manager do not see a web camera. I have a Toshiba Satellite A300-1EG number PSAG4E.

Thanks in advance for the answer. I would like to be quick to get to know to go tomorrow to a service center or not.

Answer:Satellite A300-1EG - Webcam driver open fail after mainboard exchange

Hi kuhar2007,

Maybe the authorized service provider has forgotten to connect the cable but before you contact them again you should try reinstalling webcam driver. You can get the latest version here: > Support & Downloads > Download Drivers

Normally the webcam should be listed in device manager after this. If not you should contact the ASP again. Explain this problem and they will try to help you. ;)

2 more replies
Relevance 101.27%

I've installed the RC of Windows 7 64 Bit on my Satellite Pro P300-PSPC5E and I'm experiencing problems with the configuration of my webcam and microphone.

I've tried to install the camera assistant software, 64-bit (windows vista) to configure the webcam but I keep getting an error with 'Webcam driver open fail. Please restart camera or computer.' neither of a camera or computer restart work. I do get picture in Skype but I can not edit settings or so (dark picture) and the microphone is way more silent then it was on windows XP, although it's set on the maximum sound.

Is there a solution for this problem? I hope so :)

Answer:Satellite Pro P300 (PSPC5E) - Webcam driver open fail on Windows 7


I think there is no solution for this problem at the moment because you are using a Release Candidate of Windows 7 and at the moment there are no official drivers for Windows 7 available.

You have already tried the Windows Vista driver so that?s all what you can do. Alternative you visit the Toshiba US page ( and search for Windows 7 beta driver. Maybe it works.

Good luck! :)

1 more replies
Relevance 98.81%

My 15 month old Satellite L300's web cam (OS = Vista) used to work, but now it does not. And I also get the message 'Graph render fail'.

What does it mean?

Answer:Satellite L300 - Graph render fail if I use the webcam


I also don?t know what this error message means. I have never noticed this problem with my webcam, it always worked properly.

Have you already tried to reinstall the webcam driver? If not please try it. You can find the newest version on the Toshiba page: > Support & Downloads > Download Drivers

Before you reinstall the new version please remove the old one first and restart the notebook. Then install the latest version.


1 more replies
Relevance 92.66%

Hey guys

just got my mate to upgrade me to win 7 64bit.
Now my camera wont work. I had to re-install the drivers (they only had the vista drivers) - Can anyone help?

"webcam driver open fail. Please restart camera or computer"


Answer:Portege M800: webcam does not work Win 7 64bit - webcam driver open fail


Seems you have used wrong or not compatible webcam driver/software?
You should use an Win 7 64bit Chicony webcam software.

> Now my camera wont work. I had to re-install the drivers (they only had the vista drivers) - Can anyone help?
The Portege M800 Win 7 drivers are available on the Toshiba European driver page.
You will find also the Win 7 64bit Webcam driver

Please remove firstly the old driver, then reboot the unit? clean the OS using CCLeaner? reboot the unit again and then install the Chicony webcam software.


2 more replies
Relevance 89.79%


I now have a Toshiba Satellite L300-17H LapTop running WinXP, and everything is working perfectly except the build-in web camera.

When I try to open the web camera, it's utility program just displays the message:
"Webcam driver open fail. Please restart Camera or Computer."
And restarting the computer makes no difference.

I suppose that it might be the driver issue, but please can someone give me the correct link for downloading the necessary driver?

On toshiba's support website at the following address:
i can find the driver for model Satellite L300-17L
but I can't find the model for my LapTop that is 17H?

Can anyone give me the clue where could I find the driver for toshiba satellite L300 17H LapTop please?

Best regards

Answer:Re: Where could I find the webcam driver for Satellite L300-17H?

Your notebook has part number PSLB0E and when you search drivers on Toshiba support and download page you must put exact model name and this part number in option ?Short Model No.?.

Check it out please.

2 more replies
Relevance 88.15%

Hi everyone, I recently had to do a clean install of Vista Ultimate (32bit) on my Toshiba Satellite L300 ? PSLB8A0VK004

Unfortunately I have been unable to locate the drivers for the inbuilt Webcam. I have installed several different versions of the ?Camera Assistant Software? without success with all ending with the window ?The drivers have failed. Please reboot your PC? ? or something similar. After several boots the same problem appears. Device Manager doesn't tell me that any drivers are missing - however I don't seem to see anything about a webcam?

Has anyone else experienced the same thing? I wouldn?t think the Webcam drivers would change within every L300 variant?

Any help would be greatly appreciated!! Thanks

Answer:Satellite L300 (PSLB8A-0VK004) - Can't find webcam driver


Your model is an Australian one and can be found on Toshiba Australian page: > Support > Downloads

Then enter your model number (PSLB8A-0VK004) and all drivers will be listed for this model. There is only one webcam driver that you can download for Vista 32bit: Chicony Camera Software and this is the correct driver.

Check this!!!

2 more replies
Relevance 88.15%

Hi everyone on Toshiba forums.

I have a Satellite L300 and I have done a clean install of Windows 7. When I try to use the webcam an message says " webcam driver failed turn camera off or restart computer" or something like that.

I have read many threads about how to get this working with the camera assist program but I just keep getting this error massage. Can anyone please help with a foolproof way of getting this webcam working?

I have downloaded the latest drivers. Also if I try to do a system restore will I be able to do this as I have read that this will no longer work. I did not make a recovery CD/DVD before installing Windows 7 (I know dumb move) if this is the case is there anywhere online I can download the full package for my laptop?

Thanks for reading and I hope I meet some good friends on this forum

Answer:Satellite L300 - Webcam driver failed error message


Are you running any other programs they need the camera, like MSN, Skype, etc.?
By the way, can you also test if the webcam works on Skype, MSN or another video chat program.

Furthermore you should try to update the BIOS and load the default settings there. Maybe it will work.

You can get a new recovery disk from Toshiba directly but you have to pay for that. Here you can order a new one:

2 more replies
Relevance 88.15%

Webcam Driver Open fail. I get this prompt every time I start up my computer with the suggestion to restart driver of computer. Neither of which does any good. I've attempted uninstalling and then installing a new driver from the manufacturers website (Toshiba Satellite A305D-S6914) where there is a driver available. The webcam does work, but only when my laptop is partially closed, which more or less defeats the purpose of a built-in webcam. What's more, the webcam driver won't even show up in the device manager unless it is partially closed.

Any suggestions for a next step? I'll be contacting Toshiba as well but I figured I'd cover my bases as this appears to be a widespread issue with Toshiba, so I don't have much faith in what they may or may not be able to tell me.

Answer:Webcam Driver Open Fail

Almost sounds like a broken wire running from the motherboard to the webcam. I would definitely send this laptop in for a warranty repair.

2 more replies
Relevance 86.92%

I?ve only had my Toshiba laptop since October and the built in webcam has been working fine until yesterday!

When I click on it to turn it on it comes up with a message saying:
''Webcam driver open fail. Please restart camera or computer''

I have tried restarting in many times but still the same message keeps coming up
Can anyone help me please?!

Answer:Built in Webcam - Driver open fail

Here in the forum are already threads about this issue.
An user named Akuma posted an interesting solution for this problem so try it. Maybe it will help you.

By the way, which Toshiba notebook do you have?

1 more replies
Relevance 86.1%

I have a Gateway MD7330u running Vista Home pre and my internal webcam just stopped working. I dont believe there is a hardware problem. I contacted Gateway but they could not help me. I have done a full system restore.

Origionally my webcam was listed under device manager as Chicony usb2 now it says usb webcam i have uninstalled the drivers and reinstalled.

More replies
Relevance 85.28%


I have Portege M600 and already installed Windows 7 [RTM]. After windows update, everything running well for all hardware certify with Microsoft but, when I try used to webcam, the program show some error message:
It say "webcam driver open fail. please restart camera or computer"

Then I restart until twice again but nothing happen and show the same error. I check device is working properly. I already reinstall webcam software too.
Any clue or suggestions ?

I used Vista 32 software as default driver


Answer:Portege M600 - Webcam driver open fail on Windows 7

Vista drivers mostly work in Win7, but there are some exceptions.

Have a look on the Toshiba US site, they have posted up some beta win7 drivers. Perhaps there's an updated webcam driver that works in Win7?

3 more replies
Relevance 85.28%

Dear all.
when I try to use camera assisant software (try to change settings or recode a video) I get the following massage

"web cam driver open fail please restart camera or computer"

This massage came after I installed windows 7 using clear install.
Computer is Satellite L300 and the camera is chicony usb 2.0 camera

How can I solve this problem?

Answer:Camera assistant software and driver open fail message


Have you tried to reinstall webcam driver?
Remove preinstalled version, restart your notebook and install latest version you can find on Toshiba download page.

1 more replies
Relevance 76.67%


I'am desperate.
1 month ago I bought a Satelite P300-190 with internal webcam.

Everythings seems to work, except the webcam.

I get the error when starting the software: "webcam driver open fail. please restart camera or computer"

I've read so many threads about this problem.
I've tried: update software, bios, display adapter, camera software,
followed most of the things specified in the treads, but still the same problem.

Is there an expert somewere who can help me to solve this probem ?

Thanks in advance,
Best regards, Jeroen.

Answer:Satellite P300: webcam driver open failed

* Download the updated Chicony Webcam driver from the Toshiba website drivers section. If you cannot find an updated driver, try a newer driver from another Toshiba Model.
* Install Vista Service Pack 1, or Vista Hotfix KB934374: (KB934374 is included in SP1)
* Update your Messenger software (MSN/Yahoo Messenger, etc..)
* If you have another program that can use the webcam (Skype for example), make sure they are completely closed, and not sitting in the System Tray.
* Try closing the Camera Assistant Bar on the left of the Desktop.
* To stop the Camera Assistant software from running on startup, run Regedit and delete "Camera Assistant Software" from HKLM\Software\Microsoft\Windows\CurrentVersion\Run \

If that doesnt work, the best option would be to backup your data and run Recovery. If it still doesnt work, then the webcam itself may be faulty.

1 more replies
Relevance 76.67%

Whenever i start my computer it says "Webcam driver open failed, please restart your camera or computer".

Can someone help me to solve this problem or I have to buy a new camera?

Plz let me know as soon as possible


Answer:Webcam driver open failed on Satellite A series


What OS are you using? Vista? What notebook model is it?
If yes please install the SP1 because it contains a Microsoft patch which helps to solve the webcam issue.
I had a similar issue and the SP1 was the key.

It would be also recommended to remove the old webcam software/driver and to download a webcam driver from the Toshiba European driver page and to reinstall it.

Check it out!

10 more replies
Relevance 75.85%


Just bought an Equium P300 with built in webcam.
Have Vista service pack 1 and keep getting message open "Webcam driver fail. Please restart camera or computer."

I have uninstalled and then re installed driver. can anyone help please. Ian

Answer:Equium P300 Webcam not working - webcam driver fail


Someone had the similar issue with the webcam and posted a solution here:

The problem seems to be in the registry? but please check simply the link above.

Anyway? I?m interesting is this issue and your feedback would be appreciated?


3 more replies
Relevance 75.85%

Hello, I bought a Lenovo G460 around 6 months back. Used it for video chats with Skype during initial months. Didn't use it for about a month. Yesterday I uninstalled Veriface as I find it a bit annoying and swoosh ... My webcam is gone .. I cannot tell for sure if My webcam was working when I started the uninstallation, but it was definitely working a few months ago. So now I get the following Errors ERROR 1. Skype -  "Video Source is not delivering stream in correct format"ERROR 2. Fn + Esc - "There is no Camera installed on this computer"ERROR 3. Device Manager - Shows me nothing about video source or easycam or anything remotely like a webcam  So I search the web and tried the following. 1. Installed power mgmt driver from lenovo website - I still get ERROR 2 as above 2. Installed Webcam driver from Lenovo website - The driver fails to install "No Matched Device Driver"3. Installed Youcam driver - Restarted youcam - Get a warning "No webcam detected. Try plugging in a webcan into you computer now/ If you are using an integrated camera make sure that is turned on"  I decided to hit the recovery key and restored to factory state, but it didn't help. I still get all the above errors. My laptop is G460 with Windows 7 32 bit . I have 2 weeks before I send it to my family and I... Read more

Answer:Lenovo G460 - Webcam - "No Matched Device Driver" - "There is no camera installed on this computer"

test your camera first and try this drivers

9 more replies
Relevance 75.44%

I have two Satellite L300 (2 different models) but I have had multiple failures of the supplied power supplies.

The first laptop power supply failed in the first week, the replacement the supplier sent me (Ebuyer) didn't work at all. After many weeks of arguing with Ebuyer I gave up and bought a replacement on Ebay. The first one failed after a week, but the replacement one is still working fine (after several months).

The second laptop power supply first failed after 8 months or so. Getting a replacement was very easy as I had bought this laptop from Currys and thetechguys support was very good. However that replacement power supply failed just before Christmas, only a couple of weeks after the 1 year warranty ended.

Either I have been exceedingly unlucky or there is an inherent problem with power supplies and the L300 laptops.

Anyone else had similar experiences?

Any ideas what power supply I should buy to try and avoid further power supply failures?

Thanks in advance

Answer:Satellite L300 - Power supplies fail


That?s interesting posting mate but I can?t agree with you. I?m using Satellite L300 too but for already 1 year. I use it every day for checking e-mails, Internet, etc. I never had any problem with the notebook or power supply. Everything works properly and nothing is been changed since it have it.

I think in your case you didn?t have luck. Normally after such a short time you can get a replacement for free from an authorized service provider because it?s under warranty. The Toshiba website shows a list of authorized service providers and the guys are friendly and always try to help you.

I hope I could help you a little bit and as you can see it?s not a common issue.

2 more replies
Relevance 75.44%

So I got cocky and didn't install any anti-virus software and ended up getting drowned in spyware so instead of going through the hassle of trying to remove each one whilst they slowed the computer to a halt I decided to reset to factory condition.

It seemed easy but now after the first part (a command window with a percentage) it told me that the HDD recovery had failed.
What can I do now as I cannot use my computer, I don't have a Vista disk because Toshiba claimed I could recover from the harddrive I could use XP if there is no quick fix as I have a disk for that but how easy is it to find and install all the drivers, by the way it's an Satellite L300.

I have no idea why the recovery partition isn't working as well, so what do you guys recommend I should do?

Thanks, Guy.

Answer:Vista HDD Recovery Fail on Satellite L300

> It seemed easy but now after the first part (a command window with a percentage) it told me that the HDD recovery had failed. What can I do now as I cannot use my computer, I don't have a Vista disk

Did you try to start the HDD recovery again?
Simply press the F8 button after notebook powering up and choose ?Repair my Computer?.

Usually this should help to start the HDD Recovery again.

If this will not be possible then you will not be able to recover the notebook without the Toshiba Recovery disk.
It?s really stupid situation if you didn?t create the recovery disk before this issue happened :(

Well, your last chance would be this website:

Here you could order a new Toshiba Vista recovery disk


2 more replies
Relevance 75.03%


I recently did a clean install of Windows 7 64 bit on my Toshiba Satellite A300-1FP. I was surprised at how smoothly it went. The only thing that was missing was a Windows 7 driver for the Chicony Webcam. A number of people on these forums have suggested using the Vista 64 bit driver. I tried numerous times to make this work. I deleted the startup entry, deleted and resinstalled the driver from device manager, etc. Everything I have found on these forums I've tried.

None of it works. I continue to get the error message "Webcam driver open failed. Please restart camera or computer."

Even with the "camera assistant" the Chicony camera is really awful. Had I know before I bought the machine I would have chosen otherwise. Too late now. Without the assitant you have only the driver that comes with Windows 7 which allows you to use the camera but unless you have Hollywood quality lighting the video is so dark that it is nearly unusable. The "camera assistant" at least had a booster for darker rooms.

I don't know why Toshiba ever used this camera in the first place.
There are many people with this same exact problem who are looking for help in the various forums for their system.

If anyone knows how to handle this I would really appreciate hearing from you. Toshiba, if you're listening, what were you thinking?


Answer:Satellite A300-1FP - Chicony webcam Win 7 64bit - driver open failed


Just a little question: Have you tried this?
[Why an error message displayed "Webcam driver open fail. Restart camera or computer"?|]

Furthermore it would be interesting to know if the same happens with ?factory settings?. Can you check this please?


5 more replies
Relevance 74.62%

L300-03C BIOS Update to V2.2 then Fail to boot on XP
Please help
My OS is WinXP SP3 , BIOS was v1.4
using the latest BIOS V2.2 windows file to upgrade(from v1.4)
The progress is normally finished , however it fail to boot up.

I still can enter BIOS Setup , but can not run Windows XP to login screen.

So , what I can do?

Thank you

Answer:Satellite L300-03C - BIOS Update to V2.2 then Fail to boot on XP

What happen exactly when you start your notebook?
Is HDD recognized properly in BIOS settings?

Can you start OS in safe mode (F8 at start up)?

2 more replies
Relevance 74.62%

It's a stupid situation:

-My girlfriend uses a Toshiba Satellite L300 laptop.
-Duting Skype-ing with me, she switched out somehow the built in camera
-I try to help her, but I don't found the hotkey combination in the user manual...


Answer:Satellite L300 - How to use the webcam?


You should ask your girlfriend how she did this. This makes it easier. ;)

Furthermore it would be interesting to know if the webcam is listed properly in evice manager. Can you check this?
Maybe reinstalling Skype and webcam driver could be useful.


3 more replies
Relevance 74.21%

Recieve error every time I try to use Camera Assistance Software for Toshiba: Webcam driver open failed. Please restart camera or computer. Web cam also does not work in Skype. It seems that this is a very common problem with the A300s series, yet there is no clear solution out there.

Series: A300
Model: PSAGCA -02Y010

Operating System: Windows 7 64-bit
Camera Assistant Software for Toshiba:

I recently did a clean install of Windows 7, updating from Windows Vista. I never used the web cam on Windows Vista, so I can't testify as to whether the web camera was workin correctly or not. However, when I tried to use it with Skype, it did not work. I reinstalled the driver that I backed up before I installed the new operating system, but it did not work. The web cam doesn't show up at all in Device Manager - even when set to display hidden devices. Trying to add new hardware through the control panel fails to detect the web camera at all. I have restarted after every install/repair of the driver.

Steps Taken

Reinstalled backuped drivers
I used third party software (Double Driver) to back up and reinstall the drivers for the web camera after I installed Windows 7. Double Driver claimed there was no device to install the driver for. I manually copied the files into the Camera Assistance folder and overwrote the existing ones. The files I copied were:

Reinstalled... Read more

Answer:Satellite A300 PSAGCA -02Y010 - Error: Webcam driver open failed

> The web cam doesn't show up at all in Device Manager - even when set to display hidden devices.
> I encountered a thread post that suggested a loose wire was responsible and that the camera would work when the lid was almost closed. I tried this and the camera suddenly appeared in device manager.

Does this mean that webcam does not appear in device manager if the lid is open? Right?
In such case it looks like there is no connection between webcam and motherboard.
As far as I know the internal cam is connected to motherboard?s USB controller and possibly there is a loose connection.

Possible solution: I think the technician should disasemble the notebook in order to check the connection :(

8 more replies
Relevance 73.8%

The webcam on my Satellite L300-215 has not worked since I downloaded the new Toshiba software months ago.
The Chicony webcam is not even recognised and it will not install the Toshiba software.

Two hours with Toshiba technical staff, including them having remote access to my computer, did not solve the problem.
It seems this is a very common problem and I have tried some of the suggestions on postings but with no result.

Does anybody out there have the answer?

Answer:Satellite L300-215 - Webcam not working

I have two Toshiba notebooks, Satellite P200D and Satellite A300, both with webcam and everything works well. So I don't agree with statement about very common problem.
Does webcam works well if your notebook is preinstalled with Toshiba recovery image (factory settings)?

>I have tried some of the suggestions on postings but with no result.
What you have tried to solve this?

1 more replies
Relevance 73.8%


I can't use my webcam on my notebook, from the day I installed Windows 7. Everything work fine, except camera (It can't be initialized). I tried several drivers, but no success. Is there a working driver or application for this webcam? It's giving me headaches...


Answer:Satellite L300-2CE - Webcam can't be initialized


Too many threads are about webcam failure this forum...........

Remove all drivers you installed before, clean registry, restart. Look for the compatible driver on [Toshiba drivers page|] Download and install. Also, check if is not blocked by firewall or other security application (just disable to check)

3 more replies
Relevance 73.8%

Hi all!

I installed Windows 7 on my L300 Satellite and the only problem I have, is that the integrated webcam is not working.
I downloaded the Windows 7 software, but everytime after the restart it tells me, that there is a problem with initialisation of the webcam.

Any ideas to solve the problem?


Answer:Re: Satellite L300 - Initialisation of the webcam


Which Windows 7 software you downloaded exactly? You need the Camera Assistant Software to get the webcam working. You can download it on the Toshiba page.
Did you do this?

And which Satellite L300 you are using exactly?
Did you make an upgrade from Vista?

2 more replies
Relevance 73.8%

I have recently upgraded to Windows 7 32bit. The problem is that the webcam will now work with any software I install, the same message appears saying ?webcam could not initialise".
I have tried installing the newest drivers found on this site and had no luck in getting it to work.

In the device manager under imaging devices it is there and apparently working properly. I have a Satellite L300 with a internal webcam.

Answer:Webcam is not recognized on Satellite L300


Have you also updated the BIOS? If not, do this!!

By the way: Does it work on preinstalled OS from Toshiba? Did you check this?

3 more replies
Relevance 73.8%

Hello. Sorry for my english. I have a notebook Toshiba Satellite L300 -w15
I have a problem with web camera. Tryed tons of different drivers. Official drivers from this web site, drivers by number of VID/PID .. nothing helped. I think someone tryed to change firmware on webcam and set bad firmware. Can you tell what webcam is installed on this notebook? Chicony? Which model??? Now the code of web cam is : USB\VID_0C45&PID_62C0&MI_00\6&B22C026&1&0000
Searching by this code, i saw that it is webcam from another notebook, not toshiba l300... can you tell what can i do?? Can i change firmware for normal??? Where i can take it?? For which web cam should i search firmware...

windows xp. tryed to reinstall windows.... nothing changed

Answer:Satellite L300 : Problem with web camera

Can you please install original OS that you got with your notebook and check webcam functionality?
Or you got this cam without preinstalled software?
> I think someone tryed to change firmware on webcam and set bad firmware
As far as I know Toshiba doesn?t offer any firmware for cam, just driver and ?Toshiba webcam application?. Not more than that.

Which operating system do you use?
Have you installed and configured it? I ask this because I don?t understand how ?someone? can have access to your notebook?

3 more replies
Relevance 73.8%

I've been directed here by Reid (from the HijackThis Help section.
"Hi debell,

These errors appear to be software related. My suggestion is for you to post in the Windows XP section of the forum, giving them all the detail and explanations you've given me, and let the experts there give you a hand with this."

Here are the 'event' logs. Plus some event that might shed some light on the problem.
A little while ago i had to power off. Upon restarting (after more than 2 hours) the display would 'disappear' while still in the boot-up process. I shut down with the 'power' button on the PC & restarted in Safe mode. That worked. But again a 're-start' from there would go through the whole process but before the 'windows is starting' screen the display disappeared. In fact the monitor seemed to be dis-connected from the source - it has power-supply and 'indicator showed interface with comp - then abruptly the connection itself was gone. Finally after few more tries with the same results, i Chose 'Enable VGA mode' from the startup options screen (where Safe Mode etc are offered as options) That worked. I saw your mail & replying accordingly.
Thanks very much.

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 6/18/2006
Time: 11:33:21 PM
Computer: USER
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arg... Read more

Answer:crash, restart, fail, restart, mode, restart, fail..

I don't think those a really errors, only warnings. Windows is just telling you about all the things that can't be started in safe-mode. I'm 50% sure that if you boot into safe-mode on any computer you'll see a whole bunch of those warnings in the event viewer.

2 more replies
Relevance 72.98%

I have installed latest driver for webcamera (integrated) from toshiba site, and im getting error msg all the time telling me to restart camera or computer...
I dont know how to restart camera... i get same msg after i restart comp...

Someone know what can i do? :( i am using XP Pro...

Answer:Webcam error message on Satellite L300-15w and Win XP


I had a message that my webcam is locked by another application.
This has appeared because I started the Skype and the Skype has used the webcam while I trying to start the webcam software.

Solution was to disable the webcam software and Skype in msconfig.
Then I rebooted the notebook. Now if I want to use the webcam software I have to start the webcam software firstly. Then a webcam icon appears in the task bar and I can use the webcam without any error messages.

3 more replies
Relevance 72.98%

Running Windows 7 Home Premium 64 bit on my L300. Deleted by error the Toshiba webcam program and now i need it back.

Anybody out there knows how to accomplish this piece of magic because i have'nt a clue.


Answer:Satellite L300 - Webcam program recovery

Hi buddy,

Your problem description is not very clear but I assume you need the webcam software for reinstalling it...

Anyway, you can download it here: > Support & Downloads > Download Drivers
Notebook > Satellite > Satellite L Series > Satellite L300

Check this!!!

5 more replies
Relevance 72.98%

Hi all,

I have Satellite L300-2CE with Chicony WebCam integrated. I have installed the driver on Windows Vista, the camera work fine but the picture is not clear. I see my picture and a small with and black pixels with it.

I asked if some can help me to improve the quality for my web cam. I have installed the latest driver.

Please adive

Thank a lot

Answer:Satellite L300-2CE - How to improve the webcam picture?


I have Satellite L300 but I?m pretty satisfied with the picture quality of the webcam.

Anyway, you should change the settings of the webcam. If you move the mouse on the life side of the screen the webcam menu should appear. Then choose ?properties? and there you can change all settings, brightness, contrast, profiles, etc.
Just play a little bit these settings to find the best one for you. ;)

1 more replies
Relevance 72.98%

Hi all

I went to use my webcam and it wouldn't load up.
I just get a gray box with preview in it. I've tried uninstalling it then reinstall but still doing the same thing any help would be grateful.


Answer:Webcam wont work on Satellite L300

Can anyone help me please?

5 more replies
Relevance 72.98%

I dont like my integrated web cam.
So i bought a new one.
But when ever i wanna video call or something the integrated ont starts up not my logitech one.

How can i either:
Disable my integrated one? [note: I've uninstall the software but it still does it]


Make my logitech one default so its used each time?

Help please its stressing me out!

I have a Sat Pro L300

Thanks guys!

Answer:Satellite Pro L300 - How to disable integrated webcam


I don?t know what software you are using but usually you can always choose the favorite webcam or microphone in the software settings.

For example I use Skype and in Skype settings I can choose between the internal webcam and my external webcam.

Furthermore you can disable every device in the device manager? I you would disable it then a red cross should appear near the disabled device (webcam)


4 more replies
Relevance 72.98%

I have a Satellite L300 with an internal webcam. Recently I had to install a new HDD. I didn't have a recovery disk, so I just installed Vista on it.

Is there a way I can install the webcam software?

Answer:Satellite L300 - How to install webcam software?


I have also Satellite L300 and you can download the webcam software from the Toshiba page directly. Just follow this link and clicks: => Support & Downloads => Download Drivers

Everything what you need you will find there! ;)

1 more replies
Relevance 72.16%

I upgraded from Win Vista to Win 7, and my webcam stopped working.
It says there is an error. On the support page it says that this model isn't planned for Win7, so I installed drivers from Win Vista.
Because the driver for Win7 is unavailable, the link is down.

Any suggestions?

Answer:Satellite L300 webcam stopped working after upgrade to Win 7


For me it sounds like you have not installed the right webcam software and therefore you cannot get the webcam working with installed Win 7.

What Win7 version did you install? 32bit or 64bit?
Toshiba European driver page provides the webcam software for Win 7 32bit for Satellite L300?
It?s version

I found it choosing: Notebook ? Satellite ? satellite L300 ? webcam driver
In such case you will get listed all webcam drivers for L300 series

3 more replies
Relevance 72.16%

As in subject. Camera wont work after upgrading to Windows 7. I have tried almost everything found on Internet. The drivers are installed.

There is no exclamation mark in system.

Satellite L300 (PSLB8E)

Answer:Re: Satellite L300 - camera is not working after upgrading to Win7

Long time ago I?ve installed Win7 32bit on friends L300 and everything was OK.
Have you installed Webcam application for Win7?
Is webcam listed in device manager under ?imaging devices??

7 more replies
Relevance 71.34%

I recently upgraded BIOS to 2.2 and the webcam has stopped working. It disappeared and there is one unknown device in the device manager in the universal serial bus controller.

I tried everything even with new clean fresh Vista OS but nothing like there is no webcam I installed the drivers but not recognized so I would like if I can to downgrade BIOS to 1.5 and to fix the webcam. If I can cos I need it. Is that possible?

Answer:Satellite L300 - webcam doesn't work after BIOS upgrade

I have Toshiba Satellite L300-19F model PSL8BE

9 more replies
Relevance 71.34%


I have a Toshiba Satellite L300 with a built in 2.0 USB camera and a windows 7 operating system, the camera suddenly stopped working since about 2-3 weeks ago with unknown reason!

I already tried system restore, un-installing and re-installing the camera driver, preformed a full scan by kaspersky internet antivirus 2012 (up to date), and I also ran a complete system and drivers troubleshooting ... and the problem still exists ...

When I use the windows live movie maker it gives me an error saying: can?t record audio or video from the selected device. Make sure that the device you're trying to use is installed properly and not currently in use by another program.

The microphone works well on skype but the camera doesn't open!
Please tell me how to fix it, what am I missing?

Answer:Satellite L300 - Built In webcam suddenly stopped working

> I already tried system restore

Did you recover the unit using Recovery disk from Toshiba?
In such case the cam should work?

Otherwise I would say it?s hardware related issue.

Some users here in the forum reported an webcam issue and the reason for that was an lose connection between the cam module and motherboard.
The webcam is connected to an USB controller on the motherboard.
If the connection does not exist, the webcam would not appear in device manager? does it appear in your case? Check this?

12 more replies
Relevance 71.34%

Hello all !

I got a Satellite L300, everything ok except the integrated Chicony webcam. It does'nt work with Live messenger, and only with live messenger. The program close when trying to communicate on video mode.

I tried to change driver installing an Acer's one, Crystal eye, same problem. Somebody could help me please??

Thanks a lot mates. Euclyde.

Answer:Webcam chicony does'nt work with Live Messenger and Satellite L300

Hi euclyde,

Just a simple question: Why you try to install a driver from another manufacture? Normally you have to install the driver from Chicony and you can get a new version on the Toshiba page: > Support & Downloads > Download Drivers

I would also recommend updating the Live Messenger. Check the MSN or Microsoft page for an update.

Before you try to use the webcam in messenger you should close the Chicony toolbar on the right side of the screen. On my notebook this is always disabled.

I hope I could help you a little bit and this is all what I can say about this issue because I don?t use often the webcam.

1 more replies
Relevance 71.34%


Since I updated my Satellite L300 PSLB8A-047004 to Service Pack 2 of Vista there's been a dialog box displayed at bootup reporting that the webcam driver failed. All else is Ok.
When I searched in the Control Panel -> System area and chose the menu option to locate the most recent driver, it was reported that the most recent driver is installed.

Can anyone help please, would be much appreciated?
Best regards............Kev.

Answer:Satellite L300 PSLB8A - Webcam failure on installation of Vista SP2

Hi buddy,

I think you have to reinstall the webcam driver and this should be all...
You can download newest webcam driver on official Toshiba website.

But I would recommend removing the old display driver firstly. That means you should check control panel > Add/remove programs for old camera assistant software. Uninstall it and restart your notebook. After this it should be possible to install latest webcam driver and work properly.

3 more replies
Relevance 70.93%

I downgraded my system from vista to Windows xp.
All drivers worked fine, even the ahci controller.
But when I try to go in standby or hibernation mode windows is goiing to stanby or hibernation but the laptop restarts directly and is writing back the data from the harddisk to the RAM memory.
Why should he do that?

Tnx in Advance

Answer:Satellite L300 (PSLB8E) - standby or hibernation cause restart

I fixed the problem. I little thing in the bios called "Wake up on Lan" did i disabled. I did not searched correctly, i only searched in the Satellite L Series forum. Maybey it is better to put and extra function i this forum, like: "Your keywords did not returned any query's. Search in the other forums as well"

2 more replies
Relevance 70.52%

my laptop runs on Vista. I recently installed Norton 360 , and since then when i try to use the webcam , i get the error ''Webcam is either disabled or has failed. Check your webcam settings''


Answer:Re: Satellite L300 - after Norton 360 instalation webcam doesn't work anymore

When you close Toshiba webcam application can you use it with Skype or any other messenger?

1 more replies
Relevance 70.52%

I upgraded windows Vista on my Toshiba satellite L300 (intel 45 express chipset,core 2 Duo 2GHz processor) with Windows 7. All drivers taken automatically. But when I started Webcam (chicony webcam) a message appeared: "Webcam driver open fail.Please restart Camera or Computer." Message persists after restaring repeatedly. Same with Modem, When I tried to connect internet on Dial up modem, message appeared "Dial tone not present." Actually Dial tone was present. Device manager is showing both devices as "Working Properly". Can any one suggest solution?

Answer:Toshiba Satellite L300 notebook,s camera and modem problem in Windows 7

Hi iqbalhuma and welcome to the forum!

Please go to Toshiba support web and download your drivers from them as there are vista drivers for your model.


9 more replies
Relevance 70.11%


I?ve got a Toshiba Satellite L300-215.

Just installed Windows XP as I went to keen on Vista. Anyway I?ve downloaded all the XP drivers from the Toshiba website. Everything working perfectly except the brightness level.

When I start my laptop up the screen is at its maximum brightness I then use the special hotkey function "FN and f6" to lower the screen brightness. However once I turn my laptop off then restart it, the brightness goes back to the maximum level again...
Any ideas how I could prevent the brightness going back to max?

I?ve read that it?s a particular order that I have to install the utilities and drivers from the Toshiba website for windows XP?
Any ideas and help in which order?


Answer:Satellite L300 - After restart screen brightness is on highest level again


In your case I would install the Toshiba Power Saver. This Toshiba tool is really great because you set the screen brightness for different profiles (Full Power, normal, etc.) and there you can adjust the screen brightness. Furthermore you can change the cooling method, CPU performance and so far.
Check this!!

You can download the Power Saver on the Toshiba page. I have a Satellite L300 with Windows XP too and everything is working perfectly.

Here is the installation order for the Toshiba tools they control the FN buttons, etc.:
Toshiba Common Modules
Toshiba Hotkey Utiliy
Toshiba Touchpad ON/OFF utility
Toshiba Utilities
Toshiba Power Saver
Toshiba Assist
Toshiba Controls


3 more replies
Relevance 69.29%

Hey guys, need help with this!

I have a Toshiba Satellite P200 and when I try the webcam, a pop up comes saying that the webcam driver has failed! I want to talk on Skype, so how do I solve this problem?


Answer:In-built webcam fail on Satellite P200

Can you please tell us more about your notebook?
Which operating system do you use?

Does cam work with original preinstalled OS that you got with your notebook (Vista 32bit)?

1 more replies
Relevance 68.47%

Sometimes when I try to connect to my friends on MSN on a web call, it doesn't allow me. I click on the webcam button on the side of the screen, and it says "graph render fail".

Is this something I need to sort out with my warranty as I only got the laptop one month ago.

Help appreciated!

Answer:Satellite P200D 1OP - webcam "graph render fail"

If you start Web Camera software on your P200 is everything OK. Does cam work properly?

Have you tested the web cam with some other messenger? What is about Skype?

5 more replies
Relevance 68.47%

Hi, Laptop Model T400, TYPE 6475-K22 After restarting the laptop i can found yellow color mark(!) on ethernet driver in device manager.i reinstalled couple of times,its not taking ip address from dhcp,if i give manually also it will not work. i connected a usb to lan convertor adaptor,its working. what will be reason for this? is it a hardware issue or software issue? Thanks in advance.


Go to Solution.

Answer:Ethernet Driver Fail after Restart

It is probably a software issue. What version of Windows are you using? I would download the latest ethernet driver from Lenovo and from Intel. Uninstall your existing driver, reboot into Windows, install the new driver, and reboot once again. If the Lenovo driver doesn't work, try the one direct from Intel. Good luck 

2 more replies
Relevance 67.65%

I just bought a Toshiba Satellite A210 notebook. I've got everything installed and working properly, except the built-in webcam. The webcam viewer are says "Graphic render fail" when you try to turn the webcam on, and MSN doesn't recognize that I even have a webcam on or plugged into the computer.

Am I missing something?
Do I need to turn it on somewhere?


Answer:Webcam error on my Satellite A210 - Graphic render fail

Please restart the notebook and try to start webcam software. Can you use the webcam again?

3 more replies
Relevance 67.65%


I have a toshiba A210-15K, but I seem to be having a trouble with the laptops integrated webcam. When I turn it on I can use it no problems all the time, but sometimes after a few hours of no use when I try to use it again it gives me the following message: "graph render fail" and it doesn't turn on at all.

In order to make it work again I have to restart the computer and even if I restart sometimes it won't start.

Anyone know how to fix this problem?


Answer:Satellite A210-15K: webcam issue - graph render fail

I have noticed the same on my Satellite P200. After restart everything works again. I do not use web cam so often and this is not so important for me but you can try to stop (exit) web cam software and start it again.

Maybe this will help. Can you please post the result? At the moment my cam works well and I cannot wait to check this option alone.

5 more replies
Relevance 66.83%

Dear Sir

I need driver for Toshiba Satellite L300-1F8 Laptop
I payed without CD-Driver
Please help me ASAP

Answer:Need driver for my Satellite L300-1F8


Your Satellite L300-1F8 belongs to PSLBGE models and all WXP drivers for your notebook model are available on Toshiba support page under > Support & Downloads.

Please choose your notebook model and all WXP drivers will be listed there.
Can you please let us know what your problem is exactly? I didn?t understand what do you mean with CD-driver exactly.

5 more replies
Relevance 66.83%

Hi guys

I just formatted my cousin's pc and I put vista ultimate -86BIT and I can?t find driver for that :(

It is Toshiba Satellite Pro L300 so please help me because I tried so hard and couldn't find any driver.
And if there is really no drivers I am asking for you I am crying make me a driver please!
Do u know how hard I worked to download it and now there is no drivers?

I think no company has drivers but why? Is it too new or something?

Hope you help me

Answer:Need driver for Satellite Pro L300


What you mean with 86BIT? There are only two versions available: 32bit and 64bit.

And did you searched on the Toshiba website? There you can find all drivers: => Support & Downloads => Download Drivers

For 64bit and Satellite Pro L300 are no 64bit drivers available and I think nobody will make a driver for you. It?s user to user forum.
You can search on external websites for 64bit drivers like Intel, Realtek, etc.


1 more replies