Computer Support Forum

Satellite P55-A5300 - after BIOS 1.6 upgrade F11 doesn't work properly

Question: Satellite P55-A5300 - after BIOS 1.6 upgrade F11 doesn't work properly

After upgrading my Satellite P55-A5300 to BIOS 1.6 the function key 11 no longer turns sound on and off.
Instead F11 now removes the the top lines of my browser making more area to view the text window.
If you hit F11 again it returns the normal browser size window. Useful but not what I want.

Also after the upgrade my fonts in quicken changed slightly to be softer. I am on windows 8.1 which works fine.

Anyone know how to change the function key settings?

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Preferred Solution: Satellite P55-A5300 - after BIOS 1.6 upgrade F11 doesn't work properly

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Answer: Satellite P55-A5300 - after BIOS 1.6 upgrade F11 doesn't work properly

At the beginning just one question: have you noticed the same problem if you change ?Function keys mode??
Try to change it to ?Standard F1-F12? mode and test how it reacts again?

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Hi all,

I have commited the mistake of flashing my Satellite A200-22C (PSAE6E ) old bios to the new 2.60 version.

Since I've done that, the keyboard doesn't work on the bios screen, so I'm unable to manage anything in the BIOS.

When Windows Vista 32b begins the first time, the keyboard doesn't work. If I close the session and then I begin it again, it works properly.

The touchpad is lost and I have to use a USB mouse. Is not a driver problem cause all drivers are updated and working properly.

The question is: ?Why Toshiba doesn't let users download old version of BIOSes? ?Where or who I must contact for get the original BIOS? ?Why the flashing utility make a backup of the OLD BIOS and then doesn't give you the option of recovering it?

Please, help me to recover the original BIOS in order to recover my touchpad and my keyboard because I can?t find any mail or anything to contact with tech support in this web.


Answer:BIOS 2.60 doesn't work properly on Satellite A200-22C

Which version was old BIOS?

By the way: you can contact Toshiba service. They have access to BIOS archive and they can provide you old BIOS version.

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I recently upgraded BIOS to 2.2 and the webcam has stopped working. It disappeared and there is one unknown device in the device manager in the universal serial bus controller.

I tried everything even with new clean fresh Vista OS but nothing like there is no webcam I installed the drivers but not recognized so I would like if I can to downgrade BIOS to 1.5 and to fix the webcam. If I can cos I need it. Is that possible?

Answer:Satellite L300 - webcam doesn't work after BIOS upgrade

I have Toshiba Satellite L300-19F model PSL8BE

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Hi All

Please bear with me - I'm a newbie to this !

I have a Satellite M30 and have problems with the integrated DVD ROM S6112 drive.

It plays bought audio cd's fine and rips OK. Doesn't appear to play bought DVD's either. Cannot burn to blank CD-R's or RW's or copy any data files to it. Does not seem to recognise any kind of blank disks - clicking noise once disk is inserted.

I have had to buy an ext hard disk (non-Tosh) which works fine on all above - but it is not practical for me to carry the hard disk around in my job !!

Can anyone help pls. ?



Answer:Satellite M30: CD ROM doesn't work properly


Generally such drive issues occur because of wrong lens calibration.
In this case there is nothing to do and mostly only the drive replacement can solve the problem.
But firstly you should try to remove the drive from the device manager. After the new rebooting the OS should recognize the drive again.
You can also try to run the Troubleshooter in the drive properties.

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Can anyone please tell me why my DVD-Rom can only read audio, video and data CDs but not any kind of DVD-rom. I can hear the lens moving but rather in jerks as if trying to find something and when I double click on the DVD- rom drive in my computer it shows an empty DVD with no files. Further when I check the properties for the DVD it gives an unknown file format. I have a satellite P20-S103 a very old driver (2001). PLEASE HELP. I am desperate!!!


Answer:Satellite P20 – DVD-rom doesn’t work properly


Well, it seems like the beginning of the end. Mostly such issues occur if the drive has a hardware malfunction. Maybe it?s a lens calibration problem. Usually only the drive replacement can solve such issues.
But first of all you should check if the drive removing from the device manager will help.
Please remove the drive and reboot the unit. The OS should recognize the drive again.
Check if after this replacement the drive works properly.

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I have a Satellite SM-30. I am able to receive files from other computers (through infrared transfering) but when I try to send files it says "WIRELESS CONNECTION ERROR. NON VALID DATA WHEN TRYING TO TRANSFER THE FILE." Both computers recognize each other, but I can't send any file. The other computer has an older Window OS. (dont know if that has something to do with the problem)

Answer:Satellite M-30: Infrared doesn’t work properly


Sorry but I have never hear about this error. Usually there should not be any problem. The only thing can be that you want to send the file that can be already in use and can not be removed to other unit.

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Since I bought my laptop Satellite C70D-B-300 i still having some problems:
1) I cannot turn off the laptop,(the screen turn off but laptop still running), even I cannot close session
2) Start menu and windows apps sometimes I cannot open (if I click nothing happen)
3) 3/4 times a day the laptop get in crash, I cannot do nothing, I need to shut down with power button (press for 10sec) even with ctrl+alt+del doesn't work
4) new problems with windows 10, i cannot open store, sometimes cortana and star menu doesn't work so I need to restart...but I guess is windows problem not toshiba

thanks in advance

Answer:Satellite C70D-B-300 doesn't work properly

There are too many problems.
In my opinion you should reinstall original recovery image and test notebook functionality with “factory settings” again.

Is this an option for you?

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Hello everybody!

I got a Problem with my keyboard. If I write any text under Windows, some letters are missing, most notably if the same two letters come one after the other (really annoying if entering a password...). I have to press the keys really hard to avoid missing letters.

Under linux I do not have these problems writing texts so I assume that the Windows keyboard driver is some kind of sh...! I deinstalled the driver already and also replaced the touchpad driver with one for my Logitech mouse, but this all did not really help me...

Any suggestions?

Thanks in advance,
Alexander Roos

Answer:Keyboard doesn’t work properly on my Satellite L10-100

Hi Alexander,

Please check in your 'accessibility' options whether you have any of the items selected for use relating to your keyboard.

One of the options is designed to prevent duplicate or mutiple key depressions from registering (to help people with muscle spasm problems from constantly hitting the same key inadvertantly).

I can't think of any software problem which would cause you to have to press the keys harder than normal in order to register. Each key is a simple on/off switch so the amount of pressure is irrelevant.


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Hi all

I bought this brand new laptop in September. When using the mousepad I find that rather than the cursor always moving as expected, it sometimes magnifies the screen, I.e, it zooms. I have to press the escape button to make the cursor move again (after pinching the touchpad to bring the screen back to size). I thought maybe it was just me not being used to the touchpad but my wife says it annoys her too. I've hardly used the laptop so do you think it's faulty? Would this be covered by the warranty? It is very, very annoying.

Thanks in advance for any help


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My DVD-Rom does only recognize DVD?s but no CD?s!
I?d sent my notebook in to Toshiba and they installed a new DVD-ROM, but now there are these problems!

Does anyone else have this problem and can help me?

i don?t want to send it in again!

sorry for my bad english!!!

Answer:DVD-ROM SD-R2412 doesn’t work properly (Satellite Pro A40)

Hello Andre

I assume that the drive should works properly if the unit has a new one. Maybe is the problem caused by CDs that you use? First of all you must try to use original CDs or DVDs. You are not precise in your posting and you didn?t mention which kind of media you use. I can imagine that there is problem with self burned CDs.


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I know, it is a very old Notebook, but i have a big problem, maybe someone of you can help me. I have bought the notebook only for wrighting reports. But the main problem is, when i try to write for example following sentence:

i have learn much about ....

the Notebook makes following:

i haive leairn muwech aibouwet

(In Word or the text program of Windows)

It is Windows 95 installed, i have tried to take an other keyboard driver, it only helpes for a while, after the next booting, the same problem is existing :(
Now it is so far,that the change of the driver has no more effect.

To Format the Windows 95 is not possible, cause the notebook makes "formait" :( And Linux is not Solution for me...

What can be the problem? What can i do? Has somebody else a driver or anything else what i can install to solve the problem?

In hope to find a Solution

Answer:Keyboard doesn't work properly on my old Satellite Pro 420

Hi Nadine,

From what you have descibed, it seems as if the problem is with the keyboard itself and not with the drivers themsleves. Is it possible that there is something trapped under some of the keys, maybe a small fragment of something, especially under the "e" and "w" keys? Maybe also some liquid has been spilled on the keyboard causing the laptop to believe that sometimes these keys are pressed when they are not.

I would try cleaning under all of the keys, you may need to remove the keyboard to do this. Remove the power adapter and battery before any cleaning to prevent damage to the laptop. You should be able to find instructions for removing the keyboard in the owners manual.

Good luck and let us know how you get on!


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I bought Toshiba P100-465 last month and found out that if you press its any key (specially spacebar or enter)from the top-right corner, it doesnt work.
I never saw such problem anywhere in any laptops. Please confirm me if this is the case with all or should I get my keyboard replaced.

Answer:Keyboard doesn't work properly on Satellite P100-465

If some buttons don?t work mostly the whole keyboard must be replaced!
The P100-465 seems to be a new notebook and the warranty should be definitely valid.
Why you waste the time and don?t contact the authorized service provider in your country for a keyboard replacement??
Everything should be done for free!

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In my Satellite U940-108 I open Tempro but if I click anywhere windows show me a screen TEMPRO don?t work and have to be close

Answer:Satellite U940-108 - Tempro doesn't work properly

Do you use original preinstalled OS version?
I ask this because I have U940 too and Tempro works perfectly.

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The issue is that also if i set on disable the option of hard drive stand by, after 2 minutes the hdd stops working until i do something like change page or use some program. Is it a bug of Toshiba's utility?

Answer:Satellite M70 power saver doesn't work properly


Sorry but your comment is a little bit confuse.
You can set the HDD power OFF to different steps.
This function reduces the power consumption of your PC by stopping the hard disk rotation, provided that data is NOT read from or written onto the hard drive

You can also use the stand by mode. This function must be enabled and the time must be set. The notebook goes into stand by mode if you don't use the notebook several minutes or hours. It depends on the time setting.

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I have relatively new Toshiba Satellite C655 and after spilling a (tiny) amount of soft drink on the upper left keyboard, the keyboard quit working completely.

After installing a new keyboard, most keys work except for the P, R, V, T, [, and Space keys. External USB keyboards work flawlessly. I bought another new keyboard and carefully replaced it, but the problem persists. After this, I tried updating the BIOS to no effect.

Is anyone familiar with this, and know how to fix the problem?

Answer:Satellite C655 - new keyboard doesn't work properly


I guess this issue did not appear in the past before the soft drink has been spilled on the keyboard. Right?

This means that this fluid is the reason for the keyboard problem.
I guess, both new keyboards are OK.

In such case the problem can be the motherboard or you used both keyboards which are not fully compatible. But I guess this isn?t really a problem.

Possibly you motherboard is affected?. :( but this is just an suggestion

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I have the problem with my new Toshiba Satellite A500-132.
After one week of using, right speaker has started be more silent than left, I often hear crack, sometimes right speaker dosn't play anthing (only silence).
Did you have same problem with your Satellite A500?

I would send laptop to service for fixing this issiue.

Answer:Right speaker doesn't work properly on Satellite A500-132

You are right. Contact nearest Toshiba authorized service provider and let them check your notebook and speakers functionality.
If there is some hardware problem warranty will cover repair costs.

Since last week I have Satellite A500-11G and everything works well. No problems at all.

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When I turn on the computer about twenty minutes is quiet. Than fan starts like a hurricane, slows down and stops. It lasts few seconds. The fan works in this way regularly with one minute intervals.
Is there any possibility to switch the fan on continuous work in slow motion?

Answer:Satellite L20-182: fan doesn't work properly - one minute intervals


If you go to toshiba power saver you should be able to turn your up or down. Once you open this program from control panel, you have the option to change how much your processor runs as well as how much your cooling modules work. Turning either one down will make the fan not come on as much. Then you might want to try and use a vacuum cleaner to suck the air intake grills to clean any dust that could be clogging it up. Dust can make the fan run more because the lack of cool, fresh air entering the system to cool the cpu. Hope this helps.

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I opened some time ago following thread:

I installed the driver. It worked for some time.

After a few restarts - the same error is back.

No scrolling (no matter with 1 or 2 fingers), or other special functions of the pad were more possible. :(

Can someone tell me why the problem occurs? And why again and again if I did it once fixed?
What can I do to ensure that the problem is solved for every time?

I hope, you can help me.. ;) Thanks!!

Kind Regards,

Answer:Touchpad doesn't work properly on Satellite A500


The touchpad special functions can be configured in the control panel -> mouse -> device settings -> settings button
There you can enable and disable all possible touchpad features like scrolling, tapping, etc?
Of course the touchpad driver has to be installed properly.

I don?t know why this happened again, but in most cases different updates (Microsoft updates) or other preinstalled software could cause this?

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About a month ago I spilt pepsi on my laptop and had it sent for repair. I got it back today and it had a new keyboard installed, among other things. But, the new keyboard is not functioning correctly.

A bunch of the keys type nearby letters instead. E.g typing "a" gives "aq1", "b" gives "bgt". It seems to type the letters vertically above. Some work fine.

Is the new keyboard faulty, or does it need calibrated or something? My laptop model is L500-19X.

Answer:New keyboard on Satellite L500-19X doesn't work properly

My advice: don?t waste your time on forum expecting some help. How to give you proper answer to your questions?
I have only one answer to your question: no, keyboard doesn?t need to be calibrated.
Contact service provider as soon as possible and ask for help.

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I've bought a Toshiba L670-1dg for christmas, in France.
I have used it only 1 day, and the keyboard is already getting me mad.

When I type, some letters are missing, and sometimes they appear twice.
It is almost impossible to type a complete sentence without a missing space
or a doubled "e".

Is there any setting in windows to correct this problem ?



Answer:Satellite L670-1DG - keyboard doesn't work properly

Hi Simon

Unfortunately there is no such setting.
Please check this forum and you will find several threads about this theme. Maybe you will find some good advice there.

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Hello, i have been having problems with my cd drive, it wont read anything in windows, but it will read my system restore CD in DOS and restores my whole system. I called a person at the help desk and he said to try and restore the system and see what that does and it still hasnt made a diffrence, please help!!!!

Answer:Satellite 1100 - CD Drive doesn`t work properly


I think your Helpdesk staff had run the Win XP System Restore to restore the OS! If this doesn't work, you can try to reinstall the DVD/CD standard driver at the Device Manager!

If this doesn't solve the problem I think a full system recovery should be done! Then it will work!


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My TouchPad doesn't work properly, it stops working after some seconds after the start. Can anybody help me?

Answer:Satellite L50D-B - TouchPad doesn't work properly

To be honest it is not easy to help with such problems.
What happen exactly? Is touchpad completely off? I mean is there any kind of reaction?

Have you tried to enable/disable it again using F5 button?

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Hi there,
I have a Toshiba Notebook Satellite 5200-902. When I registered it it tells me that it is 5200-802. My problem is that my DVD-RAM which is Masthista UJ-810 used to work fine and everything but a couple of days back it stopped opening virtually any data or music CD.

It doesn't recognize that anything is in it. When I double click on the drive icon it tells me that there is an "I/O device error". The funny thing is that sometimes it may open the CD sometimes it doesn't. I tried to find an update for the driver which I didn't manage to so I reinstalled the driver and it didn't help. The device manager is telling me that the device is working fine.

I would also like to enquire about the posiibilities of updating the graphics card in the laptop "GeForce GO5600 FX" to another card with a memory of 128 or 256 MB and if the model is designed for updating the Virtual memory from 512 to 1GB RAM.
Thanks in advance for your reply.



Answer:Satellite 5200-902: DVV drive doesn’t work properly


the difference between the 802 and 902 model is only the HDD size and the CPU speed.
802: 60GB, 2.2GHz
902: 80GB, 2.4GHz
I don't know why it is not registered correctly, but I think that's not so important.

About your DVD drive I think the error message indicates a hardware fault. Should be checked by service.

Upgrading the graphics card is as far as I know not possible for notebooks.

But you can upgrade your system memory up to 1GB with two 512MB modules(DDR RAM).


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When the power button is pushed the power and wireless lights come on, the fan whirs for a moment then nothing more happens. If I take out the battery and leave it for 30 mins then it boots fine when the power button is pushed. Currently away from home, but have internet access.

Running Windows 7.

Any and all suggestions welcomed!

Answer:Satellite T110-107 - Reboot doesn't work properly

Hi buddy,

Since when do you notice this problem and have you changed something on hardware configuration?

It?s hard to say why it happens but fact is it must be a hardware issue? Have you installed newest BIOS version for Satellite T110? You can download it on official Toshiba website: > Support & Downloads > Download Drivers

But before you start the update, close all running programs (also AntiVirus and Firewall).

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After my windows Vista system crashed on Dec 16 2011, I had the recovery done.
After that, I didn't find any webcam driver on the whole laptop. On the support page of Toshiba I finally found version 1.7, but that doesn't work at all!

It always shows up: Webcam driver open fail, please restart camera or computer. As it is a built in camera I tried it with the restart of the computer, but that didn't help at all. So I tried it with the option to repair the driver with Install Shield Wizard. The program has done something, but without any success.

So I uninstalled it and reinstalled it and it didn't help at all!

Has somebody an idea?

Answer:Webcam on Satellite A300-1MX doesn't work properly


Found a Toshiba knowledge base article which describes this error and provides a solution to this issue.
+Why does the error message display: "Webcam driver open fail. Restart camera or computer."?+

But its related to Portege M600, and Satellite U300 only.
However, you should also try to perform a BIOS update. After that set the BIOS to default settings and save the changes?. Then try to reinstall the webcam software once again.

You should also check the device manager. Here in device manager the webcam should be recognized as a USB device? if this is not the case then this means that the webcam has not been recognized by OS and this means that there could be an hardware issue?

As far as I know the webcam is connected to the USB controller on the motherboard. If the cable connection is lose, then the webcam would not be recognized in device manager; neither as USB device nor an unknown device.

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i currently own a Toshiba Satellite L755-1ED and sound is not working as it should for some weeks ago. When i try to play an audio file or a video, offline or online, sound works well for the first minutes and then suddenly disappears. I use Windows 7, and when that happens, sound is still being recognized for the system as you can see it in the volume control, but any sound comes from the speakers. However:
- If i pause the video and replay it in like 30 seconds, sound usually comes back. Also if i go to Sound Settings in +Hardware and Sound+ in the +Panel Control+, and then try to check if it works, it usually does after the first or the second attempt.
- If i use a headset sound always works perfectly.

I've already installed the last updates of my sound card and i don't know where the problem might be. Some help would be welcomed.
Thanks a lot and sorry for my English (it's not my native language).

Message was edited by: BleuHiver

Answer:Satellite L755-1ED - Sound doesn't work properly

> If i use a headset sound always works perfectly.
That?s very interesting. Speakers port has small switch inside that helps notebook to ?recognize? that headphones are connected and when you connect headphones internal speakers will be disabled and sound comes through speakers only.

On some machines it is possible to switch between internal and external speakers manually

When you open control panel is there ?Realter HD audio manager? available or maybe ?Smart audio??

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the last month my dvd-burner works very bad.

I have tryed differnt kinds of media (platinum/sony dvd+r) but everytime it went wrong in the last part of the dvd.

Sometimes he finished a dvd but in a stand-alone player it will shock.

Maybe new firmware will work but i can't find it I have now a Ts-Lo802a with t035 firmware.

Answer:Satellite P200-1ay - DVD burning doesn't work properly


You should take a TDK-R DVD.
I mad a goo experience with this kind of DVD disk.

I had a similar issue. My burned DVDs didn?t work in one of my DVD players.
One player could read it but the other didn?t.

I tested the DVD-R from TDK and it worked on both players

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Hi, very new to wireless laptop usage. bought a m500. trying to go thru manual is very tiring as cannot distinguish areas. having constant problem with:

using sattelite. walk away for a moment and screen goes black. learnt this is hibernation. should come back by simply touching touch pad or moving mouse. this does not happen. all freezes and have to force shut down. have done this a million times in the past two weeks. contacted supplier as touch pad would not work at all, advise to download drivers but found out simply disabled touchpad in error with button below space bar and "fn and f9" together ables it again. please advise if you can.

toshiba was also contacted and they tried to tell me to do a back up and reset to factory settings as a software issue could be doing this. the only thing we have on this is itunes. all else is standard folders and applications.

also,have never done a back up b4. how long does this take and can you use sattelite whilst backing up.?

Answer:Satellite M500 - Doesn't work properly and need general help

Hi chucky,

To be honest your posting is not easy to understand and one information I miss like your operating system.

Theoretically it could be a software problem, maybe a virus or something else so it doesn?t make a difference how many programs you have installed.

Satellite M500 doesn?t seems to be a European model so I don?t know how HDD recovery works exactly but let me give you a word of advice: Just take your Toshiba recovery disk. This disk contains an image for factory settings and with these settings everything should work properly.

In my opinion if you get the advice for restoring factory settings from Toshiba ASP, you should do this! ;)

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I have used my Fast Track USB on new Toshiba Satellite L40 and I never had problems with it. I could set low latency and I did few songs with it.

Yesterday I bought another notebook, thinking of home recording studio. It's used Toshiba Satellite Pro L20. It doesn't work properly with my interface. When I listen music on Winamp or do anything on Fruity Loops I hear loud clicks, pops, noises. They introduce samples, or they appear during playback or after a sample is stopped.

I noticed, drivers for Satellite Pro L20 are a problem. Its not supported by Toshiba anymore?! The only drivers for chipset are very old and you can download em only from Toshiba website. The chipset is ATI Xpress 200M. Its drivers are with graphic card. Recently I noticed you can download "ATI Catalyst Legacy Display Driver for Windows XP - Motherboard/IGP Drivers 9.11" and CRACK IT to make it possible to install on mobile unit such as L20. Yep its funny but its impossible to do otherwise!

things I have tried and they still not help:
# drivers replacement, original were released in 2004. I installed recent version.
# driver settings, low latency, high latency
# asio and different settings
# pluging the interface to another usb socket.
# trying what happens when I use battery and when I use adapter
# updated bios
# turned off onboard units such as wifi card, sound card
# checked IRQ list

pops still appear.

my config:

Toshiba Satellite Pro L20
Win XP Home SP3
... Read more

Answer:Satellite Pro L20 doesn't work properly with USB Fast Track audio i.f.

At first I am wondering you use old L20 notebook now. You don't have L40 anymore?

You must understand that Satellite Pro L20 is pretty old notebook model and also not the best choice for such operations. This notebook is probably designed for simplest everyday operations like internet, mails, office, a little bit multimedia and that?s all.

I don't want to say this oldie should not work with your external device but you will be lucky if someone has the same external device and the same notebook model and write about own experiences.

Do you use ?factory settings? or you have installed own operating system?

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Hi professionals and Toshiba fans,

I have a problem with CTRL button. Pressing of this button results in activation of the function CAPS Lock and the functions CTRL-C, CTRL-V, CTRL-F etc. can not be processed respectively. It happened after my son's playing some computer games. I will really appreciate any advice.

Thank in advance

Answer:Satellite Pro M30: CTRL button on keyboard doesn’t work properly


Try to connect an external keyboard. If the problem stills the same, so it is not the hardware malfunction.


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My C660-A046 version PSC1SV have a numpad problem: Miss behave

by numpad when type:
1 it's type 16
2 it's type 2+
3 it's type /3
4 it's type 49
5 it's type 5-
6 it's type 16
7 it's type 7*
8 it's type 8.
9 it's type 49

I tried to download bios but no bios in driver section for PSC1SV ... how to fix it ??

NB: sorry for bad English

Answer:Re: Satellite C660-A046 - numpad doesn’t work properly

I?m afraid you will not be able to fix it. My advice for you is to contact nearest Toshiba service provider and ask for help. In my opinion keyboard must be replaced.

How old is your notebook? Is warranty still valid?

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When I shut the lid on my laptop it indicaes that is in sleep mode by blinking the green light but when I lift the lid up, it says that windows were not shut down properly.

I have checked all the settings and they seem ok. What could it be?

Answer:Satellite Pro L300 - Sleep mode doesn't work properly

Hi Lop,

What settings did you check exactly and which OS you are using?

I have Satellite L300 and Windows XP. I?m using TOSHIBA Power Saver and there I can set what happens if I close the lid, press the power button, etc.
Check this!!

Furthermore on XP make sure that TOSHIBA Power Saver Profile is chosen in Windows power options.

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Hi all,
I just bought a Satellite M40 laptop which purpose will be to be used as a mobile audio system.
For that, USB audio devices are a great solution.

Unfortunately, although it was working properly while recording (sound is perfect with all USB Audio compliant devices I could test), there's an issue in Playback as I got lots of clicks and pops.

After lots of tryings and google searches, I fixed the problem by switching from ACPI computer to Standard PC mode.
That's a workaround.

But this way, I don't know anymore what's my battery status, and my laptop do not shutdown automatically.
In fact, my laptop is no more managed as a laptop :(

I suspect a very serious issue in one of the Toshiba components management. Especially, I would not surprised to be told that power management leads to some regular short system freeze, and thus the 10ms USB audio buffers fall into underrun.

This would not bother me so much if I was not part of the technical support team of a company that is also launching some new USB audio products that will fail to work properly with laptops.

My question is :
Is there any driver / bios update that gets rid of this issue ?
If someone from the Toshiba technical support wants to handle this issue directly with me, I would be pleased to help him, as I'm concerned professionnaly and personnaly.

Thanks in advance.

[Edited by: admin]

Answer:Satellite M40: USB Audio doesn't work properly in ACPI mode


I don?t know which USB audio device you use but the most USB audio devices cannot use the USB power supply. These devices need an external A.C power supply and mostly this external power supplies are delivered with the USB audio device.

Furthermore I have read on some websites that sometimes the pops occurs because of un-synchronistic of different buffer modules or/and parallel usage of some applications.

The changing from ACPI computer to Standard PC mode is one of many solutions and proposals
You can check for some Microsoft fixes. Check if all Microsoft updates are installed.
Also change the performance options in the system options to ?Adjust for best performance?.
Disable the Windows messenger.
The Virtual memory should be set to custom size and Initial size and max size should has the same value (ie. 512/512)
In the system.ini the ?vcache? should has also the same value: MinFileCache=16384, MaxFileCache=16384
Disable the additionally devices like scanner, printer.

Like you see such issues could occur on all computers (desktop and notebooks) and it?s not a Toshiba problem. You should also contact the manufacturers of the external audio device for support and detailed informations.

Good luck

6 more replies
Relevance 79.54%

Hi there,

My sound drivers do not work properly on Windows XP SP3. I have five speakers in my Satellite X200-252 notebook but only two are detected by the OS. When running on Windows VIsta there are no problems.

I downloaded XP sound drivers from the Toshiba website so they should be up-to-date.

If you know how to solve this problem, I would be grateful for any advice.

Answer:Satellite X200-252: sound driver doesn't work properly on Win XP SP3

Man you want install ok your sound while u use sp3 from beginning.
Install XpSp2 , then install kb888111 , and the drivers for your high definition audio !
It worked perfect for me !
I had the same problem.
good luck.

1 more replies
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I just recently purchased the Belkin PCMCIA USB card FSU222 card to upgrade my 1900-303 to USB 2.0, as I have an external USB 2.0 DVD/RW drive. I am running XP pro SP2, I plugged in the card and install it without any errors, and when I plug in the Dvd/Rw drive, it installs without any problems.

The DVD burner reads DVDs with no problem and very fast, but when I insert a blank DVD to record, the drive reacts really slow. I let it sit there for 150 min and no progress and my pc freezes. With my web cam plugged in to the card, it?s even worst! It freezes my pc immediately! I downloaded the most recent driver from the Belkin website but problem is still not resolved.

I read in other forums, people with same problem as me! Is anyone with problems here? Is there a more compatible card to upgrade my pc?

Many thanks

Answer:PCMCIA USB card doesn’t work properly with Satellite 1900-303


It is really not easy to say what the problem is but I assume that there is some problem with PCI-Cardbus. In my opinion ypou can try to make a BIOS update or even try to check if chip set utility update is available for your unit.

One guy at other forum recommends using a small tool called ?chipinfodemo1.1.5?. This tool allows cardbus identification and you can try to reinstall the cardbus controller driver.

Sorry but I have no other idea.

Good luck!

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I had use my notebook Toshiba Satellite model 1800-911 for about 3+ years and it's great and i don't had some problems. But now after installing Windows XP Professional SP2 I have one big problem. When I set to stand by mode the notebook it's going to standby mode and it's great. But the problem is when I like to go on with my work from standby mode the HDD on the notebook is activated but the display is still black and I must to reboot the system. I can't use my PC and all of my work is out... Please help

Best regards,
Nikola Todorovski
[email protected]

Answer:Satellite 1800-911: Standby mode doesn't work properly

Hello Nikola

I assume that the Windows XP SP2 update is responsible for this issue.
Well, in this case you should update the Power Saver Utility.
This you can try on the Toshiba website.

Maybe it?s also important to upgrade the BIOS.
Please check if your unit has the newest BIOS version.
Here you can find the BIOS.
If you decide to update the BIOS please check the update procedure on this unit.

Good luck


1 more replies
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Hello Friends,

I set up WXP on C660, no '?' marks in DM, but when close LCD the notebook makes screen black but still
running. Then I cannot return it from this sleep mode. Only when I press power button for a long time it turned off.

Please help me to have correct sleep mode.

Answer:Satellite C660 and WXP - Sleep mode doesn't work properly

>...but when close LCD the notebook...
With other words you use standard Windows settings for stand-by mode, right?

9 more replies
Relevance 79.54%

Sorry about my English.

I have notebook Satellite A300-24z, Model number PSAG8E and Vista 32 bit.

I try to setup this driver and keys up the numbers are not having light.
I try to do this 3 times and still is not working.
Can somebody help me?

Answer:Satellite A300-24z - VAP - buttons illumination doesn't work properly

VAP is not driver but package that includes 7 different tools and utilities. One of them is buttons control and when the VAP is installed it should works properly.
Is your notebook delivered with preinstalled Vista or you try to install it on your own?

I mean if notebook was delivered with preinstalled Vista everything should be OK. have you done anything that can ?disable? this option?

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I have one problem with my Satellite P100-222 notebook. Seconds do not vary. Even if you come in BIOS time is at a stop (though seconds should go). I had to install the special program for time synchronisation: ( it is terribly inconvenient.

Can someone help to solve this problem? I think that the battery (BIOS) can be responsible for it.
#I don't know how to change it.

Forgive for my English. I use the translator.

Answer:Clock synchronisation doesn’t work properly on Satellite P100-222

Help me pls)

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I bought a L500 six months ago and now it's almost useless. Trying to operate it by starting it normaly is impossible, taking more than 40 minutes just to start up. Getting any program running or any window open takes many minutes more, if at all.

I have tried restoring the computer to a previous date but it only goes back to two weeks ago and is still facing the same problems. I have checked for bad sectors and not found any. I have also tried doing a CHKDSK but it eventually freezes after a couple of hours during stage 4 of 5, in the following file:
Users\DANIEL~1\AppData\Local\MICROS~1\Windows\TEMP OR~1\Content.IE5\FIA7RO0V\combo[1]

I can operate the computer in Safe Mode most of the times, but when moving information it tends to freeze or slow down a lot. I have been backing up my information and many times it freezes during the process.

I have been using Microsoft Security Essentials but it has been deactivated. I can?t get it back on, although I have been constantly using USBs changing information between computers and no virus have been detected in the my other computer.

I do remember that one of the things that first started working strangely were WMP and VLC, as movies saved on the disk and some music albums would start freezing up after 5 minutes of being played, then playing again for a while and freezing later again.

What do you think the problem is? Is it likewise this will be a problem covered by the warranty?

Please let me know w... Read more

Answer:Satellite L500 doesn't work properly even on Safe Mode

Hi buddy,

> Is it likewise this will be a problem covered by the warranty?
It?s only covered by warranty if it?s a hardware malfunction but if it?s just a software or driver issue it?s no warranty and you have to pay for service.

Anyway, it?s hard to say what the problem is but theoretically it could be software related only and even in safe mode you have several issues I would try reinstall Windows from Toshiba recovery disk. This can restore the original factory settings (out of box settings) and with these settings everything should work properly. Then you can make sure it?s no software or driver problem because the recovery image is pretested by Toshiba.

If you still have problems after recovery installation contact an ASP!

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The Lights is working but keys is not.
What can i do?
I have windows vista 32 bit.

Answer:Satellite A300-24z - VAP - buttons illumination doesn't work properly

What you can try is to reinstall Value Added Package. This package contains Toshiba Button Support utility.
Remove preinstalled VAP, restart the notebook, install latest version from Toshiba download page, restart notebook again and test buttons functionality.

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I have the following problem with my Satellite M40X-112

After an update with Windows XP SP2 I lost the possibility to use the 1280x800 screen. There is only an 1024x768 monitor identified by the display driver. The effect is that I now get the screen displayed as an 1024 x 768 screen leaving the bottom 32 lines with random data and the right half black with one random line of the 1024 x 768 screen .

I refreshed the display driver with the recovery cd with no effect. After that I took the newest driver from Intel, but there was again no effect!!

Now I ask myself, if there two possible failure reasons:
1. a hardware defect or
2. is there a special display driver installed on the Toshiba that is not included on the recovery cd?

One additional hint: I tested also the bios stretch function, also with no result.

Can anyone help, please?

Answer:Satellite M40X: after SP2 update the widescreen display doesn’t work properly

To see if ,as you say, the problem is due to SP2, uninstall it. :-)
But I can hardly think that's the reason because so far I've never heard of SP2 causing display malfunctionality!!! Indeed, SP2, being an update, it should not cause problems.

In the recovery CD there are all the driver your notebook needs....

One question: where did you get SP2? From the original Cd or elsewhere?

Message was edited by: photonics

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Hi Toshiba team,

Recently bought a new notebook.
However the microphone or sound driver (connexant pebble high definition ) doesn't work properly when using skype. Also read about this matter in various forums such as the skype forum.
People encountered similar problems such as:

We can usually talk for a bit longer than 20 seconds, however the call will drop at a random time between 1 and 15 minutes. The strange part is that sometimes the quality of the call is good, but more than often my friend can only hear *half of what I am saying* while I usually do not have a problem hearing what has been said. The video will work so my friend can see me talking but can simply not really hear what I am saying.
Before the drop the call will usually freeze for a couple of seconds and then skype sometimes crashes. We have tried talking together without the video, however the problem remains.

I also found a suggestion by the toshiba service, just to simply increase the volume under control panel etc, but it doesn't work either..

Can you please help me on this one?
Cannot use skype at all as it just to annoying for everyone I talk to.. Quality is just to poor!!

Many many thanks

+Message was edited: link has been removed - not allowed+

Answer:Satellite P500-127: microphone or sound doesn't work properly using skype


I?m Skype user too and to be honest? everything is working properly!
I can use my internal webcam as well!
But I?m using the Win XP with Skype?

I assume you are using Win 7 and Skype?

To be honest, I doubt it?s Toshiba notebook issue?
If it would be a notebook (sound driver) issue then you would notice the same problems recording and creating audio files... but I doubt this will happen...

Therefore it must be an software issue? possibly an combination of Skype, Win 7 and Conexant driver?
Who knows?

But as I said above? my Skype is running fine with Win XP!

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Relevance 78.31%

I have installed Windows 7 Pro on my Satellite P300 and when ever I try to use the mute button etc it starts the button setting assignment program but no options are available to select.

Has anyone come across this and a fix?

Answer:Satellite P300 - Quick launch buttons doesn't work properly

Hey Jones,

Can you please tell us what version of Windows 7 you have exactly? I mean the 32bit or 64bit version and did you download the Value Added Package especially for Windows 7? The Toshiba website shows also different P300 models, what model number you have?

Have you already tried to assign the different functions to the button? For example there is a mute.exe file as far as I know in Toshiba folder that must be assigned to the mute button. Check this!!

Maybe reinstalling the VAP could also be useful.

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Relevance 77.49%


I have installed the tool from MS MSKLC 1.4. on Toshiba Satellite L300, and Vista32. This tool is for generating an own Keyboard Layout.

I wanted to implement Gujarati Signs for a friend. For this, we put signs/letters on three "levels" in this keyboard layout:

1. Standart like "a,b"
2. Shift like "A,B"
3. Altgr + key

The first two levels with letters are running fine, but the last one not.

We tested it in Open Office 3.1 and MS Works Words. Both programms do not accept Altgr + letter-key.
Open Office has no special functions for altgr+keys.

In an editor, which comes along with MSKLC 1.4., also the 3rd level works fine. NO problems here!

How can this happend? What do I have to do?


MSKLC 1.4. is available:

Answer:Satellite L300 - Keyboard layout creator MSKLC1.4 doesn't work properly


What do I do, to enable all 3 states to work on the UK-Toshiba and on all editors?

The Toshiba Laptop Satellite L300, inclusive of Vista32 Home Premium were bought in the UK!

The MS MSKLC 1.4. Keyboard Layout Creator was installed to create a Gujarati (Indic) Keyboard.
This was downloaded from the official MS pages. (US?)

I implemented the Gujarati Letters on three "shift states" of the keyboard layout.

altgr (alt+ctrl)

The first two states work well on the UK-Toshiba laptop.

The 3rd state (alt+ctrl) does not display Gujarati Letters, - it displays Latin Letters instead.

An external keyboard behaved in the same way, as described above.

On a German-Toshiba A50 laptop with XP,

ALL THREE states display Gujarati letters.

An external keyboard ALSO displays Gujarati letters in ALL THREE states.

On the UK-Toshiba, the inbuilt MSKLC Editor displays Gujarati letters in ALL THREE states.

On other editors, the first two states work, the third (alt+ctrl) does not work.

Please, what do I do, to enable all 3 states to work on the UK-Toshiba and on all editors?

With kind regards,

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On the BIOS and boot pages strange characters occur (screenshot

XP boots up but the elements displayed freeze and the display becomes black for a second. The system becomes slow and does not react any longer.
Maybe these symptoms started after having tried to watch a movie which was not encoded correctly but I am not sure.

I already tried different video drivers (Nvidia FX GO5200), changed the BIOS from 1.7 to 1.6 and back again and reinstalled XP Pro. I also substituted the RAM. Nothing changes :(

Could a broken video bios be the problem? And how could this problem be solved?

Answer:Satellite M30-951 graphic card or video BIOS does not work properly

Hi buddy,

no, it?s not a broken videobios. Your graphicscard is defective and thats a 100% fact. My girlfriend had an M30-244 and the same error occurred with her machine.
At this time she had warranty on her machine, and they replaced the Mainboard of the machine.

After the replacement everything was fine again. So if you have still warranty on your Rig then give it to repair; otherwise you can give the machine to ebay. :)

Sorry dude, but thats a not very nice fact, which I can tell you.


3 more replies
Relevance 76.67%

After I have upgraded my NB A100-334 PSAA9E the Fn-keys do not work anymore. Have downloaded all the drivers offered by Toshiba on their site. Got positive result. Can someone help, please. Tha Flowbee

Answer:Fn-key does not work properly after vista upgrade on Satellite A100-334

CORRECTION!It of course means NO positive result

5 more replies
Relevance 76.26%

I have a Satellite M40X and I had update the Bios to v. 1.60 and now the keys u, m, 7 and the arrow up are not working properly. The problem is that there is not other Bios version to use.

How can I resolve my problem?
Can I recover the old bios version?


Answer:Satellite M40X: After Bios update keyboard keys don't work properly

Hi there,

no you won?t be able to recover the old BIOS. The only two options are:

1. Retry the BIOS update and check if it?s working
2. In case of no success, please visit the [ASP Locator|] to search for the nearest ASP in your country and to ask them for a hardware checkup and repair.


1 more replies
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Hello to All.

I tried updating my u400 with the newest 4.0 BIOS, and WinPhlash says BIOS is incompatible with current system BIOS + New BIOS part number doesn't match system bios part number. Error 120.
It says i should refer to the Help, but there is no .hlp to open...

I know I downloaded the proper file, i've flashed BIOS previously, i now have version 3.7

Anyone know how to solve this issue / had the same issue?

Tamás Lengyel

Answer:Satellite U400 BIOS 4.0 doesn't work - error 120

What is the exact model number of your Satellite U400?

I have checked the Toshiba website and I can find different model numbers of Satellite U400 so I think not every BIOS is compatible with every U400.

So check the Toshiba website again and choose your model on the list: => Support & Downloads => Download Drivers
Notebook => Satellite => Satellite U Series => Satellite U400 => (*Short Model No*)

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I have notebook Toshiba Satellite L50-C " Part no: PSKWSV-06H023AR ", after updating my bios to Ver. 5.30. I found that my touchpad doesn't work even it doesn't exist in "Device Manager" tried installing touchpad driver but no change happens! the touchpad doesn't found on elan driver also to enable or disable it. I accessed bios "UEFI" page then I've found that my touchpad works perfectly only on UEFI setup page! Please, Help me to make the touchpad work on windows again.

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System had WIndows 8, upgraded to Win 10 and then wiped and reloaded with a fresh Win 10 install.To try and fix the "plugged in and not charging" issue, I installed the F.68 Rev A firmware dated July 26, 2016.  System won't boot to WIndows, says no OS installed.  When I switch to legacy mode I can boot (slowly) and run Windows.  I tried all the previous versions on the website but they all say they aren't compatible.  The ALT-B fix doesn't work to roll back the firmware.   I even did a full system restore of an Acronis True Image backup from pre- upgrade and it doesn't make a difference. System didn't have the HP PC Hardware Diagnostics UEFI so I installed the version from the website but it can't find a version to roll back to and none of the versions on support seem compatible. Can someone tell me where to get to correct firmware to load to fix this problem?

Answer:How to restore the correct BIOS when an upgrade doesn't work

System info is: Product# E3508UA#ABLModel: 15-j078caRev: 1963-100

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after upgrading my Satellite L750 to Windows 8 I can't access my CD/DVD-unit anymore (error-code 19 invalid invalid or not complete registry entry). Same error occurs when I connect my USB BD-writer.

Who can help?


Answer:CD/DVD doesn't work after Win 8 upgrade on Satellite L750


Start registry (regedit in search) and remove the Upperfilters and Lowerfilters values completely from the following registry key:

HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318

After that reboot the notebook

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Hi, I have a Satellite A60-793 and I would like to upgrade the memory adding a 512 MB to currently installed memory.

I tried to install a 512MB PC2700 DDR 333MHz SODIMM module, but system won't boot up: it emits a long whistle, then shuts down automatically. If I remove the module, system boots properly.

I've allready updated my BIOS, i there anything more I can do to make it work?

Answer:Satellite A60 memory upgrade doesn't work - help

You have simply used wrong, faulty or not fully supported modules.

Would recommend testing it with another new one

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I was trying to download the latest BIOS update for the Satellite C55A but the link does not work??

Please let me know where I could download the latest BIOS update link?


Answer:Satellite C55-A - BIOS Update Download link doesn’t work

Please be so nice and post full notebook model name. I just want to check BIOS download page for you.

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"Cannot load driver PHLASHNT.sys"
Then he gives some idiot respons that you have to check if you got admin rights or not.
On windows, very nice everyone has admin right there, that the problem with it :-/

Answer:Bios update doesn't work on Satellite - Cannot load PHLASHNT.sys

Hi Clemens,

PHLASHNT.SYS is the Phoenix NT flash driver which will be needed if you are updating a Phoenix BIOS. However, you don't say which model of Satellite notebook you are updating or which version of the BIOS update you are using (Windows or Traditional). Please post some more information so that we can try to help you with your problem.


2 more replies
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After i was update my Toshiba M40 (ATI) from default bios to version 1.5, my sound card (audio) was disabled...

I can't use audio - after reinstall of drivers - it's found a new hardware - but say - is broken...

What's up?

Answer:Satellite M40- after BIOS update sound doesn’t work anymore

Hello polewiak

I am a little bit confused with your BIOS update. I have checked the Toshiba download page and there are updates available but you must be careful which one you use.

Version 1.50 is designed for units with INTEL graphic chip and version 1.20 for units with ATI graphic chip. If I am understood you right you have updated INTEL BIOS version on your ATI unit. Am I right?

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I have updated BIOS in my Satellite A300-20B to newest version 2.00. Update was successfull, but when I rebooted system touchpad has stopped working.

I have tried to find out solution, reinstalled drivers (system windows XP). In Windows Device Manager there isn't problem with Synaptics PS/2 Port Touchpad, I can see it. Synaptics software doesn't show any problem I can turn on and off touchpad, but this doesn't work to touchpad. I have tried Linux live CD and in this system doesn't work touchpad as well. I think that there is problem in this version of BIOS.

Does anyone have the same problem?

Answer:Satellite A300-20B - Touchpad doesn't work after update BIOS

Hi buddy,

Have you tried to enable/disable the touchpad if you press FN+F9? Check this please!!!
Try also to load the default settings in BIOS.

What happens if you connect an external mouse to the notebook? Does it work?

I can?t imagine that the BIOS update is causing this problem. If it doesn?t work you should contact an authorized service provider for help. They can check the touchpad and replace it.

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I'm just curious if anybody else has a problem with multimedia key (excatly play/pause) backlight? Mine turned off today and there is nothing I can do to make it works again.

The key is still working, but when I turn on the backlight, everyone's backlight turn on, but the play/pause (the backlight of other keys works, touchpad and Satellite logo also).

I'm using Windows 7, but the problem still exists even in BIOS.

I think that the button's backlight is just dead.

I have to admit that I'm really disappointed about this notebook. Config is great, design and speakers also, but I just can take the whinning noise that C2D makes (and RMClock, the only utility I know to solve this issue, doesn't recognise A500's motherboard), the fan is working at 70% almost ever, and now that backlight...

If the multimedia key's backlight stops working after 3 weeks of using, what will be in the future? It's too scary to think about;)

I was really excited about Toshiba, but day after day I'm coming to conclusion, that it is the first and the last laptop I bought from Toshiba - never had similar problems on other notebooks, even nonames!

Of course, I know I can sent it to repair, I have a warranty (and wait for about month to get a stupid backlight fixed). But why the hell did the backlight stoped working, if LEDs aliveness is long as hell?! It can only mean two things: I have really bad luck, or Toshiba didn't pay too much attention to details, when producing A500s. ... Read more

Answer:Satellite A500-138 - Illumination buttons doesn't work even in BIOS


It?s pity to hear that your illumination has stopped working but I think it?s just a software issue?.
I?ve got a Satellite A500 equipped with illumination buttons and everything is working great using Vista and XP? I?m very satisfied?.
Unfortunately until yet I didn?t test it with Win 7?.

I doubt you need to send this notebook to ASP? as I said it seems to be a software issue? and you can find this very easily?
You need to set the notebook to factory settings? I mean you should use the recovery disk in order to get the same state like at the first day of purchase?

Furthermore I visited the Toshiba European driver page and unfortunately I didn?t see any Win 7 drivers for this series at this time?
I assume the Win 7 drivers will be published in the next time?.
So I wonder how did you get the illumination buttons to work since this feature requires the Toshiba driver and tools and the drivers are not there? ?:|

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Link to BIOS 1.50 for Toshiba Satellite C660D-13Q doesn't work (error 404) - file not found.
How can I get this file after all?

Who should I ask for it?
Any help-email address?


Answer:Link to BIOS 1.50 for Satellite C660D-13Q doesn't work (error 404)

You are right. the link shows error 404.
To be honest it is not first time that something like this happens but after few days everything was OK again.

Try to download this update in few days. I hope it will be fixed.

By the way: do you have some problems that BIOS update installation must be done ASAP?

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Hi there

I have a L650 Psk1je yesterday i updated my bios from 2.20 to 2.40 and since then my laptop doesn't work good
can someone please tell me how to downgrade my bios to 2.20 again

Thank you

Answer:Satellite L650 doesn't work good after BIOS update 2.40

BIOS downgrade can be done only using an traditional BIOS version
Such versions are not available for download.
You can download only the latest win-based BIOS.

But why you say it does not work properly?
What?s wrong?

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For some reason, after I upgraded my Bios, my right shift key doesn?t work and neither does my FOUR and SIX button, hence why i have written in words :(,

I tried reinstalling windows, hasn?t made a difference.
I tried rolling back the drivers for the keyboard, as well as changing to the US version of the keyboard, nothing has helped.


Answer:Right shift key doesn't work after BIOS update on Satellite A200-28P


What notebook do you have exactly? And did you use the right BIOS version?
Did you try to set the BIOS to default settings?

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Relevance 72.98%

Brand new Satellite L50-C03E laptop- touchpad doesn't work. Upgraded to Windows 10. Tried using all combinations of F5, FN & F5, swiping and checking settings and nothing works.

Answer:Satellite L50 - after Win10 upgrade touchpad doesn't work

I guess you can use the external USB mouse.
Connect it to the notebook and uninstall the old touchpad software / driver from the Windows 10 system. You should find it in Control Panel → Programs and Features.

After the touchpad driver has been removed, reboot the notebook and check for Win 10 updates.

It would be very interesting to know if this workaround would help you to get the touchpad working again.

1 more replies
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I am trying to upgrade memory on my Satellite A100-529 (PSAA2E). The system was delivered standard with 1x512MB DDR2 PC2-4200. I installed 2x512MB DDR2 PC2 5300 and the system tries to turn on 5x with no success.

All documentation says that DDR RAM is backwards compatible. Will the A100-529 only take PC2 - 4200?

Answer:Memeroy upgrade at Satellite A100 - 529 doesn't work

I'm afraid to tell you, that you can only use PC2-4200 Ram for your notebook. According to the manual page 8-3 there you can find three part numbers for Ram to be installed. Looking for those numbers it turns out the PC2-4200 (533Mhz) specifications.

You can upgrade your Ram up to a maximum of 2GB. Hope this helps you.

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like recommended by tempro, I updated BIOS from ver.2.1 to 2.2 (windows-Version). After rebooting, touchpad incl. tips doesn?t work anymore. In bios touchpad is enabled, in system it says unit is working properly. FN/F9 makes no effect. Reinstalling synaptics drivers - no effect - still dead.

Satellite L300-26K
Using Vista 32bit home

How can I restore BIOS to 2.1 again? (if i try the windows-bios utility from V2.1 it says it is still installed - so I cannot downgrade by this easy way)

Please help - I need my notebook without external mouse (this works)



Message was edited by: enigmo

Answer:Satellite L300-26K - After BIOS update the touchpad doesn't work anymore

Hi enigmo,

I can?t imagine that this happened due the BIOS update. Have you tried reinstalling Windows by using Toshiba recovery disk?

This BIOS downgrade can only be done from an authorized service provider. The technicians can install every version because they have such special tools to make a downgrade.

On the Toshiba website you can find a list of them. Just give the guys and ask for that. They will help you! :)

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Relevance 72.16%

Hi there,

I installed the BIOS update 3 days ago, I did have a couple programmes open at the time and also an external USB mouse in at the time. The hard drive crashed and then blacked out, but the power was still on with the fan working at full pelt. I attempted turning the computer off by the power button, but it wouldn't, so I let it run out of battery. Since then the computer seems to turn on but the screen has been blacked out ever since, so I cannot see what state the hard drive is in.

Any ideas?

Answer:Re: Installed BIOS update to my Satellite Pro L300D and now screen doesn't work


Oh buddy, this sounds like that your ROM module is damged due a faulty BIOS update :(

Normally a BIOS update should *not* be done with running background programs (also antivirus). I think this was the reason why the update wasn?t successfully.

However, you can do nothing. You will need help from a notebook technician that can try to reflash the ROM module. On the Toshiba page you can search for an ASP: > Support & Downloads > Find an authorized service provider


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Relevance 72.16%

I bought my Satellite Z930 in August and installed 2GB extra RAM in it. Worked fine, the Ultrabook detected it and had total 6GB of RAM.
Yesterday I stopped ignoring these Toshiba Tempro messages and installed the suggested BIOS Update to Bios 2.20 (don't know which version it was before). Now I have several problems:

*First one*, my Ultrabook doesn't start anymore with the extra RAM. I press the power button, then the power LED starts blinking: 2 times yellow, 1 time orange in loop. The screen stays black and the CPU fan raises to maximum level..Only when I remove the extra RAM, then it starts.

*Second problem*, without my extra RAM it starts, but sometimes with the CPU fan at maximum level. So i have to restart that it stops.

*Third problem*, Windows only detects 2GB of RAM. I have now no extra RAM istalled, so it should detect 4GB of RAM, like when I bought it. Now there are only 2GB...

So is this what happens when I install suggested updates? -.-
So what can I do now? At least I want my preinstalled 4GB of RAm back. Is there any BIOS downgrade, or something similar to revert the changes?

Answer:Satellite Z930 - after BIOS Update, Extra RAM doesn't work anymore

OK, solved the problem. I found a BIOS downgrade to 2.1 at this page:
Now I have my 6GB back :)

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Relevance 72.16%


since the update to Windows 7 my touchpad from my Toshiba Satellite L350- 17Q doesn?t work anymore. I don?t see him in device manager anymore. I try to use added value package and the new drivers from Toshiba site, but this also didn't help.

Please help!!

PS. my USB mouse works fine, but I don?t got more USB space if i got 2 external USB HDDs and my dj panel.

Answer:After Win7 upgrade touchpad doesn’t work on my Satellite L350-17Q

What happen if you use FN+F9 key combination?
Have you checked all mouse settings?

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Relevance 72.16%

I bought a windows XP cd and installed it over W98 on my Satellite Pro 6000. The standby function does not work now. I probably need some software from Toshiba. What do I need? Where do I find it? What is the installation order?

Answer:Satellite Pro 6000; standby function doesn't work after upgrade from W98 SE to XP


All WXP drivers, tools and Utilities you can find on Toshiba support page under > Support & Downloads. You have older notebook model and because of that under ?Product type? please choose option ARCHIVE.

Installations order is as follow:
-Windows XP
-Display driver
-Audio driver
-Toshiba Common modules
-SD Card Host Driver
-SD Card Driver
-BlueTooth Stack
-BlueTooth Easy Connect
-Mouse driver
-Modem driver
-LAN Driver included with WinXP
-Infrared driver
-Toshiba Power Saver
-Toshiba Utilities
-Toshiba Mobile Ext.
-Toshiba Console Ver.
-Toshiba Hotkey for Display Devices

I hope you will be able to install WXP successfully.

Good luck!

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Relevance 71.75%

I have no idea what my sister and her friends were doing on the comp for a couple of days that i decided not to use it, but now:

- a few programs take forever to load or don't load at all, but they do show up under the processes tab in the task manager
- after pressing Ctrl Alt Del, the task manager icon appears in the system tray, but the thing only shows up a minute later
- my system recovery is "not able to protect my computer," and restarting does nothing
- actually, when restarting or shutting down Windows, it stops at where it only shows my desktop background and cursor [which is still able to move] and nothing else after that, so i have to hold the power button and force it to shut off
- when I right click the desktop and click on "Properties..." [or something similar to this action] it doesn't show up at all, and whenever I try to open any application after that, they don't even load at all either

Things i've tried to get rid of these problems:
- Virus scan with avast!, a couple viruses found and fixed, but nothing changed.
- disk clean up, nothing changed
- registry clean, nothing changed
- CURRENTLY defragging my C drive, hope something changes..

Anyone know what the heck's going on!?
Anyone got any suggestions on what to do next?
Anything helps and would be greatly appreciated!

Answer:Apps not starting properly, sys. recov. doesn't work, can't shut down properly, etc..

no replies yet?

anyway, just stopped by to say that when shutting down, it takes forever to get to the "Saving your settings..." screen, and that's where I decided that it stops and nothing else after that.
Defragged my C drive, still no results besides the computer feeling a bit smoother-running o_o

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After a BIOS upgrade made under windows,my system doesn't reboot any more.F2,F8 keys are ineffective at power up time.The screen remains black and there is only some permanent accesses to the CD/DVD reader.

Can somebody explained me what has happended and how to repair if possible? Must i reflash the BIOS or something else.

Thanks a lot

Answer:Satellite Pro L300 doesn't reboot after BIOS upgrade from TOSHIBA Site

In my opinion something went wrong during the update and the ROM module has not been flashed properly.
According to people here in the forum, only an Toshiba service agent can help you.

But I found an interesting thread here in the forum which might be helpful to you.

Check the advice posted by user ale210 ?

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Relevance 71.34%

After Upgrade Vista-Home-Premium --> Vista-Ultimate the Hotkeys with the Fn-Key don't work, for example Fn+F6/7 (Brightness).

New installation of value package wasn't successfull.
By the way, after the upgrade the Toshiba DVD Player is defect, too.
Who can help?

Answer:Satellite A200-10N (PSAE3): Fn-Key doesn't work after vista anytime upgrade

I didn?t try any update on my A200 but you can try to do follow: install Vista using delivered recovery media. When Vista starts for the first time go into Control panel and there you can find option ?Add/Remove programs?. Remove all stuff designed by Toshiba.

When all this stuff is removed, make Vista upgrade. After finishing Vista upgrade install all Toshiba designed stuff in specific installations order starting with Value Added Package. Check please download page if all this tools and utilities are available.

As far as I know all tools and utilities are designed as ?universal? tools and I can not imagine there is some difference between tools for premium or ultimate Vista version.

DVD player is part of installations image only and I can imagine that upgrade installation has changed something but the upgrade procedure is responsible for that. I do not see any connection to Toshiba.

As I said I do not have upgrade CD but if I find one I will try to test it on my Vista (Premium) preinstalled A200-1CR.

Bye and I hope you will report about your experiences with Vista upgrade again.

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Satellite L500-1WP

After update from Windows 8 to 8.1 my external USB 3.0 disk do not work.
Windows message: "Device not recognized".

Answer:Satellite L500-1WP: after Win8.1 upgrade external USB 3.0 disk doesn't work


I guess you are talking about external HDD which supports the USB 3.0 standard.

Did you try to connect the external HDD to another USB ports?
Do the USB ports work properly in connection with other USB devices?

Does the USB 3.0 device support Win 8.1?

You should check this.

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Recently I upgraded my OS, from Win Vista 32 bits to Win 7 32 bits with the DVD of TOSHIBA, and since, the eco touch doesn't work anymore.

When I press it, the laptop doesn't switch to eco mode.

Does somebody have the solution for that, please?

Answer:Satellite U500-11C - After Win7 upgrade the eco touch doesn't work anymore

Have you tried to install Eco utility after Win7 upgrade?

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I have updatet my Toshiba Satellite L500-20X to Windows 8.
Unfortunately, since this update my WLAN Switch no longer works. All function keys work to F7, only F8 (WLAN switch) and F9 (touchpad) no longer work.

What can I do?

Thanks in advance.

Kind regards

Answer:Satellite L500-20X - WLAN switch doesn't work after Windows 8 Upgrade

Satellite L500 is not Win 8 upgrade supported? so I think the problem is a missing driver or software?

As far as I know in order to use the FN buttons the Value Added Package for Win 8 needs to be installed.
Check other driver area for Toshiba notebook series supporting the Win 8.
Maybe you could use the VAP released for other series.

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Relevance 71.34%

I tried to install a bios upgrade on a C670-16E but I receive the following message

?????????,???? Windows ?????????

How to solve this problem?

Thanx in advance

Answer:BIOS upgrade does not work on Satellite C670-16E

Do you try to install this BIOS update?

It is 2.30 Win version.

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Relevance 70.93%

*Toshiba P500 14l - Model NO: PSPGSE ,*
Windows 7 x76

Download link on Toshiba support page for BIOS 2.60-WIN update doesn't work!

Here is the link

It's not firs time when download links in support download webpage for this model of toshiba doesn't work.

With who i can contact to fix this link?

*Please help. Thanks in advance!*

Answer:Satellite P500 - BIOS Download link on Toshiba support page doesn't work

You are right. Maybe is some new file upload is in process. I don't know how it works exactly but in the past some people have reported about death links.
But day or two later new version was available.

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Toshiba Satellite C55 - A5300 pt no: pscfe0-00m00g ser no:9d048995q
The 'puter came with Windows 7, so I started my thread here.

On advice from a Trusted Advisor, I have deemed it a requirement that I reinstall the whole shooting match (re post: Home>Forums>Software & Hardware>Hardware> On Toshiba satellite IE11 freezes, video gets garbled. "When a computer starts having a number of issues which can't be resolved, instead of struggling with and being frustrated with it, do a reinstall and get a fresh start.")I made the Toshiba System Recovery Media ( three dvds ) and want to make sure that I do it correctly. I look for guidance because I'm frustrated.

The other thing is that since I was told by a Moderator (re post: Home>Forums>Operating Systems>Windows 8>Solved Reinstall Windows 8 Will I be able to upgrade to 8.1? "that laptop has a very weak CPU so it doesn't take much to slow the system down. Keep it clean and it should be fairly OK.") and blindly updating Windows on startup will fill my registry with all sorts of unnecessary garbage, what can I do to make sure that I load only the updates that I need? the computer is used mainly for facebook, news media sites, some gaming (Wartunes or League of Angels), email, and some shopping.

I am running some antivirus suite by Norton, and I think that slows it down.

Also, what type does this TSG site use, and is it available in Wordpad?

The machine was purchas... Read more

Answer:Toshiba Satellite c55-a5300 total system recovery

I find your post a little difficult to follow
However I must be missing something in your post as I thought this matter was all solved

when you posted
I did the "Refresh you PC without affecting your files." I'm running Norton Internet Security, because I just paid for another year. I ran Windows update and install 114 updates. The pc runs excellently now.Click to expand...

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Relevance 70.52%


The other day i upgraded my BIOS on my Toshiba satellite L855-10P and since then my usb stopped recognizing devices! i already tried everything i found on the web, contacted Toshiba support who gave me a link to the usb drivers etc and nothing.
Is there any way to undo the upgrade? or re install the old BIOS?

Thanks for all the help!

Answer:Satellite L855-10P - USB dont work since BIOS upgrade

I don’t know if this will help but set BIOS to default settings and try to reinstall chipset driver.

Which operating system do you use?

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Relevance 69.7%

Hello All!

I have following problem.
Model Notebook A200 (PSAE3E).
After BIOS upgrade, driver for CD-ROM lead strange. Status CD-ROM in hardware manger is "hardware start is not possible".


Help me, please. Could you tell me, what to look?

Answer:After BIOS upgrade CD/DVD drive does not work anymore - Satellite A200

As far as I understood, the CDROM-drive is not recognised by Windows and is not working, right?

Maybe try and update the driver? (via hardware manager or look for the latest version at the CDROM-drive manufacturer's support site).

You may also want to have a look at bios settings (F8 or DEL at startup) and see whether CDROM-drive is present at all. If not - well, consult some professional :-).

Good luck!

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Relevance 67.24%


My Sat Pro 6100 has just been away for the usual motherboard and power board replacement with Toshiba, but now I have a strange keyboard problem.

When I turn it on, all the keys work. After a few minutes, '3' doesn't work, then 'r' fails, then '5','7','8','9','0' stop working. At this stage I can feel something getting very hot under the middle of the keyboard. A reboot and no keys work. Another reboot with an external PS2 keyboard, and the internal keyboard is still faulty (some keys work, others don't) but the external one works correctly.

Now if the pc didn't get so hot under the middle of the internal keyboard, then I would conclude that the keyboard was faulty, but for it to fail slowly and sequentially like this, and it fails the same way every day (Since the Toshiba rebuild!).

Maybe, internal keyboard controller overheating?
Does anyone know what this might be? :-(


Answer:Keyboard on Sat Pro 6100 doesn't work properly after remedial work

Right under the keyboard of your pro 6100 is the VGA graphics controller (the keyboard cable plugs into the same card). It is normal that this part becomes warm during usage.

It's strange that your problem appears after a while and not right away.

It might be just an improper reseating of the keyboard cable (it's a thin layer like a photo film-negative) that easily pops out, but... it can be something more serious, too. (Especially since you had the upgrade done where hardware had to be changed)

I would consult the service center once again and ask for instructions how to deal with this. Don't ignore it (by using an external keyboard instead of the malfunctioning internal) as it might end up into something more serious soon...



P.S. Please keep us updated on your steps

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Well I only noticed this now, when I tried burning the Windows 10 ISO on a DVD. The setup doesn't work, it returns an error. I also tried using Alcohol 120% to burn the image but it also fails with an error. I had a rewritable DVD lying around so I put it on my laptop, tried erasing it but that also fails.

Basically the only thing I can do with the laptops DVD-Rom/burner is reading CDs/DVDs and nothing else. This didn't happen before? I'm really bummed, as I don't know what could be causing this issue. Any help is greatly appreciated!

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Relevance 64.78%

Well I only noticed this now, when I tried burning the Windows 10 ISO on a DVD. The setup doesn't work, it returns an error. I also tried using Alcohol 120% to burn the image but it also fails with an error. I had a rewritable DVD lying around so I put it on my laptop, tried erasing it but that also fails.

Basically the only thing I can do with the laptops DVD-Rom/burner is reading CDs/DVDs and nothing else. This didn't happen before? I'm really bummed, as I don't know what could be causing this issue. Any help is greatly appreciated!

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Hey all hope this is an informative forum.... lets begin with the prob...

for the past couple of weeks ive been with a computer then without a computer and bck and forth so on.

The problem is my HD's. Basically theres been a bunch of diff things happening over the course of the past weeks that have all been temporarily fixed. just to come back again. i have 2 SATA HD's in my comp, a 200gig maxtor and a 320 gig seagate.... the maxtor has my OS on it (windows xp home edition). so the problems im experiencing r as followed:

1. BIOS doesn't show HD's .... at the moment its showing my 2nd master (the seagate) but not the 1st
2. rebooting hangs at device listing screen (symptom of boot priority error that im workin on without a prop)
3. When trying to repair and/or reinstall windows... no partitions r visible ( like the HD isnt even in the comp.... even though everything is in rite. this is a recent problem but a most annoying one so any help would be most appreciated and would keep me commming to this site

happy hunting all

Thread moved to the correct forum.

Answer:BIOS doesn't show HD's properly.

Is your SATA controller properly configuered in the bios? How about the boot sequence? Did you change any bios settings or update the bios before you noticed this problem?

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Hi there
For a lot of people the ability to mount ISO's natively on a REAL (not a Virtual) Machine was a great addition to the basic functionality of Windows.

This worked really well on the preview edition of W8 (the one with the sideways fish at longon) but doesn't work properly on a few computers I've seen.

(This is also AFTER a brand new install -- so it's nothing to do with any user installed drivers / components).

It also only happens on machines that have an INTERNAL DVD drive too -- it doesn't happen on my Netbook for example which doesn't have a DVD drive - even when an external USB one is attached.

You get the message "XXXX couldn't be mounted" or "Error in mounting XXX" -- can't remember the actual error as I'm typing this on an Android smart phone -- having a delicious Breakfast in a nice old fashioned "Greasy Spoon" place --before it gets replaced by those odious trendy "Trattoria" or whatever.

The Iso does actually get mounted by windows explorer on to a "Virtual DVD device" correctly and can be "ejected" when you've finished with it but the error message that appears every time is very annoying even if it can be safely ignored.

I REALLY LIKE this feature - also great when you'v extracted say two or 3 DVD ISO's to a usb stick --then mounting the DVD ISO's and playing the movies.


Answer:One of the most useful features in W8 doesn't work properly in CP

You should post this in one of the Window 8 forums: Windows 8 Forums

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When I hibernate my computer it just restarts up automatically again coming out of hibernation.

Answer:Hibernation doesn't work properly

Unless it's a laptop, you shouldn't be using hibernation.

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Relevance 64.37%

after a dramatical crash of hdd I have to change with another .

I used restore system dowloaded in a usb key and everthing worked prperly except fn key that doesn't open menu with grey keys .

in eg. I can't turn-off wi-fi device . someone can help me?

thanks a lot for now .

P.S. I apologize for my poor english so that I'm asking if is possible respond esily or better in italian .

Answer:Function key doesn't work properly

May I ask you what notebook model do you have and what Windows system is currently preinstalled?

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My friend thought he'd do me the favor of setting up my new ideacentre k-450 for me....I ended up using the recovery option...Can not enable Pokki and Lenovo Solution Center toolbars;When I first boot the pc I am taken to Start, but after almost a minute I am switched to the desktop  (properities>navigation>  When I sign in...destop instead of Start    IS   NOT   ticked )Lenovo Support app> tips & tricks can not detect my system - is this normal?  Is there any way to get recovery discs for this pc? TIA,Diane

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My Bluetooth keyboard stopped working with just one specific laptop. (acer aspire E5-771G-76QZ)Laptop says it is paired but my keyboard his Bluetooth light lights up when pressing a button (this means it's not connected to anything).so I tried the keyboard on other devices (laptop, desktop, phone) and it works just fine.When trying to delete the keyboard from the paired devices, it "installs" it self when restarting the laptop, I even deleted my Bluetooth drivers and deleted all the files with iobit uninstaller, after restarting my laptop, Bluetooth was installed by it self again and the keyboard was "paired".ps. I can pair my phone or other Bluetooth devices without any problem with this laptop, so it looks like it's a quarrel between the laptop and the Bluetooth keyboard.

More replies
Relevance 64.37%

My Bluetooth keyboard stopped working with just one specific laptop. (acer aspire E5-771G-76QZ)Laptop says it is paired but my keyboard his Bluetooth light lights up when pressing a button (this means it's not connected to anything).so I tried the keyboard on other devices (laptop, desktop, phone) and it works just fine.When trying to delete the keyboard from the paired devices, it "installs" it self when restarting the laptop, I even deleted my Bluetooth drivers and deleted all the files with iobit uninstaller, after restarting my laptop, Bluetooth was installed by it self again and the keyboard was "paired".ps. I can pair my phone or other Bluetooth devices without any problem with this laptop, so it looks like it's a quarrel between the laptop and the Bluetooth keyboard.

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I'm about to prepare some OEM computers and have made a simple unattend.xml-file with help from the answering file sample from WAIK, but I can't get it to work properly.

I have copied the file to the root directory of an USB drive and it seemes like the installation program is reading the file (e.g. I don't have to specify an computer name when finalizing the installation) but it's not as automated that I would like it to be. I have to choose wich Windows version to install (basic, HP etc.), the disk partitions listed in the xml-file is not automated (I have to choose wich drive to use for installation), I need to confirm the license agreement, choose date and time options.

What can be wrong? I would like a clean, working autounattend.xml-file that automatically installs and also temporarily activates the administrator account so I can install updates, drivers and such and then seal everything up with sysprep.

Can anyone help me with this?
Here's my autounattend.xml file (I've deleted the OEM info):



Answer:Autounattend.xml doesn't work properly

Hi HITData, welcome to the forums, Have a look at this Windows 7 doesn't detect autounattend.xml? It may help you

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I have an HP Compag dx2200MT, running XP Pro,SP2, comodo firewall, avast. When I use hibernate the system shuts down as it is supposed to, but then starts up again virtually immediately. only after several hours will it shut down properly. Any suggestions of what I could do to fix this problem, I don't really want to have to return my pc and be without it for weeks. Many thanks.

Answer:hibernate doesn't work properly

Are you permanently connected to the internet?If so, the PC will never hibernate because there will always be activity via your internet connection which prevents hibernation. Try disconnecting and see what happens.If this is not the case, I'll watch this thread with interest because I have a similar problem with my Dell laptop.

10 more replies