Computer Support Forum

Toshiba DVD Player on Satellite U300 does not work

Question: Toshiba DVD Player on Satellite U300 does not work

I have a new Sat U300 and the Toshiba DVD player refuses to work a, the message is that a module is missing.

Any ideas?

Relevance 100%
Preferred Solution: Toshiba DVD Player on Satellite U300 does not work

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Toshiba DVD Player on Satellite U300 does not work


where?s the problem. Uninstall the current installed version and reinstall the Toshiba HD-DVD player. It would be the best if you look at the [Toshiba Driver Download Site|] for updates of this program.

If this does not help, backup all your files and perform a full system recovery, which should really help.

Otherwise, give some feedback here.


2 more replies
Relevance 80.91%

Hello, yesterday I downloaded a new driver for the Toshiba DVD player (only had the laptop a week or so).

Now when I attempt to play a DVD it tells me "Unable to output the video to an external device. Please switch your display device by pressing the Fn+F5 keys after ending the application"

Now, I have closed the dvd and then done as it said with the Fn+F5 keys but this seems to get me nowhere. It appears the laptop and lcd icons are highlighted.

Any suggestions please?

Answer:Satellite U300: Toshiba DVD player does not work properly

Hi mate,

it seems that the driver has some kind of problems. What you could try is to rollback the system to an earlier restore point.
With many luck you could play your DVD?s again with the Toshiba player, but I would suggest you to wait till the next update, maybe they will fix that issue.

You can alternatively use the "VideoLan" player which is freeware and probably one of the best available players which can play almost all existent formats. If you would like to try the player, then just go here ->

Otherwise you can perform a recovery, use the Toshiba DVD player and wait till toshiba releases a new update which works..


4 more replies
Relevance 77.49%

I have problem with Vista - it became too slow so I want to recover to factory settings.

I went through the process described on [] and then instead of "Toshiba HDD recovery" as a last option - i have "Restore the complete Windows operating system" which is the last after "comand prompt". When I click on that I get another box with warning telling me "when you reinstall windows OS the hard drive will reformat and all data will be lost" and "if preinstalled files are damaged you can use the product recovery disc(which I didn't get)" and there is no next or any button except OK which I click and it just takes me back to the "Systems Recovery Option" list...

I also don't have Toshiba recovery disk creator - it was not preinstalled when I bought computer - although I had all other toshiba software.

And I know that I can buy recovery disk, but I don't feel like paying 30 bucks for something I already should got with computer - and my computer is still under warranty.

Answer:Don't have "Toshiba HDD Recovery" on Satellite U300-151 with Vista

I just found my product recovery CD, and I was sure that I didn't got it.

I will try to reinstall it now from CD.

2 more replies
Relevance 77.49%

My Toshiba U300-11V was factory installed with Windows Vista.
When I recently upgraded to Windows 7, I had to uninstall the Toshiba HDD Protection programme as it was incompatible.

Is there a Windows 7 compatible version of this program somewhere?
If so, how can I download it to my computer?

Answer:Satellite U300-11V: Where to get Toshiba HDD Protection for Win7?


Did you try the HDD Protection Utility released for newer Toshiba notebooks like Satellite U500?

Usually it should be possible to install such app on your U300

Check it!

1 more replies
Relevance 77.49%

This may sound a little stupid question but I am not able to find the drivers for Toshiba Laptops online. In this case I am after a video driver for my Toshiba Satellie Pro U300 but in general any idea where the full list of drivers is in case one needs to wipe clean his hard disk?



Answer:Re: Where can I download Toshiba Satellite Pro U300 Drivers?

You see, it depends on model you have..........

[European Toshiba Driver Page|]

[Canadian Toshiba Driver Page|]

[Australian Toshiba Driver Page|]

[American Toshiba Driver Page|]

So, check on the above mentioned sites.

7 more replies
Relevance 77.49%


I have lost the program which e.g. I modified settings of the memory card reader and fan rpm.
For example memory card reader works only when laptop being in the charging. And you can set different fan rpm between battery use and charging (supply current).

Now I can't find this program anywhere. I think it was Toshiba's program but I'm not sure..


Answer:I have lost two Toshiba's programs for my Satellite U300

Hi there,

What are you talking about is two different facilities, one is a program and the other is an option within Windows. for the memory card reader, there are certain programs that vary on the manufacturer of the card-reader, if you are unsure, check the program name by locating the driver list for your Satellite U300 model on

As for the 'program' that changes your fan speed (rpm), click on the battery icon on the taskbar (i.e. near the clock in the bottom right hand corner), and select More power options, then 'Change plan settings' for the current plan you have selected, then click 'Change advanced power settings'. in the window that pops up, you should see TOSHIBA Power Saver Settings. Expand this option (i.e. Cooling Method) and to reduce or increase the fan speed select either Battery Optimized or Maximum Performance.

That should help you with your matter.


1 more replies
Relevance 77.08%


Why the Toshiba DVD Player doesn't work when i plug the HDMI cable for OUT on my other screen larger...

while it plays nice the DVD on the computer, and while i can get the signal HDMI OUT with VLC playing other video formats...

I hope there is a way to unlock this, because i prefer to play DVD from my computer (for sound issue as i ear not well)

Thank you in advance for your help, if you can.

(Satellite L5001QK France)

Answer:Satellite L500 1QK - HDMI out doesn't work with Toshiba DVD Player?


To be honest I don?t know 100% what your problem is.
If you want to watch DVD movie on your computer using Toshiba DVD player but the pic should be shown on the external display please do as follow:

When you have connected HDMI cable to external (other) screen, use FN+F5 and switch to this external display only. When you see desktop on the external display start Toshiba DVD player and I think everything should be OK.

2 more replies
Relevance 76.26%

So my Toshiba Satellite a100 laptop came with external media controls beside the keyboard, such as play/pause, skip, stop, and shortcuts to open media player and Internet browser. However, now those buttons do nothing. Help?

Answer:Solved: Toshiba Satellite a100 media player controls don't work


3 more replies
Relevance 75.03%


I unistall toshiba dvd player by mistake! how can i install it again? is there any other options than recovery pc?

I m using Satelite Pro U300-143 with windows vista busines

Thank you in advance

Answer:How to reinstall DVD player on Satellite Pro U300-143

How about downloading it?

6 more replies
Relevance 75.03%

I had not used my DVD player for a long while, and when I did try to use it again the other day it has stopped working. When inserting the DVD and The Toshiba provided DVD player starts up a message then pops up saying
"Unable to output the video to an external device. Please switch your display device by pressing the Fn + F5 keys after ending the application"

I have done what it says, and further, and have made sure that the computer does not recognise somehow, another device attached to my laptop. All that shows is the LCD of the laptop and nothing more. Any clue as to how i can fix this? I don't have an external display available at the moment, as im at Uni. so i can't plug hook one up and see if it works like that, and then close it down properly. Any other suggestions? Would be great,


George J.

Answer:Satellite Pro U300 - DVD player error

Are you running Vista or XP?

If XP, did you install XP yourself using a street copy of XP?

Perhaps you need to install or update the Display Drivers.

4 more replies
Relevance 74.21%

Ok. So I upgraded my Toshiba Satellite U300 laptop from Vista to 7 in October - mainly to end the issue I was having with the audio output device not working. My issue was resolved and I have had no problems until today. I turned on my laptop and there was that ominous red X over the speaker symbol in the lower right hand corner and when I mouse over it, it says, "No audio output device is installed."

I ran the troubleshooter and the results of the scan for hardware changes comes back with little yellow caution signs with exclamation points in them telling me there are problems but not giving me any help as to how to fix them.

I went to the Toshiba site and downloaded and ran the Realtek audio driver for windows vista/7, restarted the laptop and found no change.

Then I downloaded and ran the Conexant audio driver for vista/7, restarted the laptop and found no change.

When I go to Start, Control Panel, Hardware and Sound, Device Manager, there is NO Sound/Audio Driver in the list.

Is there anyone out there who can help me at all? I'm beyond the point of frustration over this.

Answer:Help! No Audio Output Device Is Installed - Windows 7- Toshiba Satellite U300 laptop

16 more replies
Relevance 74.21%


My toshiba is Satellite U300 model no. PSU30C-TP908C with windows vista installed

I am getting into a big trouble for some reason, all the keys from "F1~F12" are malfunctioned. When i press them, they do not work as what its suppose to do, instead they all became the functions that you would have when you press them while holding the "Fn" key. So, now if i press F1, I actually get a compter locked instead of casting the help window. Pressing "U,I,O,J,K,L,M" would print out numbers, but if you turn "ON" the numberpad by pressing "F11"(note that i could do it without holding Fn), these keys will return to normal. Space bar does not work no matter what you do. The numbers "1,2" above "Q,W" does not work either.

Another thing i found out is that when i try to open the accessibility tools in the toshiba utility. It says "This system does not support this program".

I have tried to find updates to these utilities, but i could not find the ones suitable for my toshiba. I went to the toshiba support page, click on download and it prompts me to select my toshiba laptop and model number. However, from the list of toshiba satellite U300, there is only 3 models and none of them is PSU30C-TP908C. I did not know which one is compatible with my model, so i gave up finding the updates.

Another thing that i have tried is to return to factory state with the system recovery discs given by the f... Read more

Answer:Satellite U300 PSU30C - Toshiba flash cards and accessibility tools issue


Normally you can find all drivers on the Toshiba Canada page for your notebook: => Support => Mobile Computing

For the FN keys on Windows you need the Value Added Package. You can find it on the Toshiba website. Remove the old version and restart the notebook. Then use CCleaner to clean the registry and then install the version.

But be honest if you can?t go in the BIOS because with F2 I think it?s a keyboard malfunction and this has nothing to do with the Toshiba tools.
In your case I would test an external keyboard? So you can determine if it?s an internal keyboard problem or not.

Good luck!

1 more replies
Relevance 73.39%

I was able to play the DVD movie using Windows Media Player, Media Center and Toshiba DVD Player but it hangs afterwards and didn't continue.

I tried another DVD movie but its the same case, it's not pushing through. Do you think there is a problem in the DVD-ROM or its just the DVD movie? Anyway, its a pirated DVD, a copy I bought cheap in sidewalks but I was thinking the DVD-ROM of this notebook could play anything, right?

Spare for my ignorance. I'm new with this kind of stuff. Ciao. Thanks.

Answer:Satellite U300-152: DVD player hangs after two chapters of the movie

I think no one cared to answer this post.

2 more replies
Relevance 72.16%

Hello Guys..

I have a laptop Satellite U300-15P with 4 GB memory.
I installed Windows 7 64bit a mouth a go and after this the DVD drive doesn't work!
Someone know about this problem?


this is the error


Answer:Satellite U300-15P CD/DVD does not work after Win 7 64bit installation


You need to remove the upper and lower filters from registry key.
First of all remove the CD/DVD drive from the device manager.

Then go to registry and remove upper and lower filter from this key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

After that reboot the notebook.

For details check this:

2 more replies
Relevance 71.34%

I recently had an issue concerning Norton 360, and used their online support, where they take control of your computer. The agent managed to disable some functions, including some Hot Key functions such as Fn+F4 - hibernate, and also disabled the drop-down menu at the top of the screen showing the functions of the keys, when the curser is at the top of the screen, or you carry out an Fn + Fnumber function.

Although I have been back on to Norton several times, they seem unable to re-commission these functions.

Any idea's how to do this, anyone?

Answer:Satellite U300 - Hotkey functions don't work anymore

Hi buddy,

I don?t know what the Norton support exactly did but in your case I would reinstall Toshiba Value Added Package. This package controls the FN buttons and Flash Cards that you can see if you press a FN button.

The latest version you can download here: > Support & Downloads > Download Drivers

I hope it works for you! :)

2 more replies
Relevance 71.34%

Hi my name is Ljuba and i have also problem with WebCam.
Cam don't work and i get the message "Locked by another apllication".

Is anyone know what is the problem?

Answer:Satellite U300-13J: Webcam does not work & locked by another apllication

- Remove the old webcam software (driver)
- Use the freeware tool called ?CCleaner? to clean the registry
- Download and install the new webcam software from the Toshiba page.

PS: Before you will install the new webcam driver please use the ?msconfig? and disable and enabled the webcam process/service.
This helped to get rid of the message "Locked by another application.

2 more replies
Relevance 70.52%

Every time that I tried to used the camera with the Windows Live Messenger appear a message that ?there isn?t any camera on this computer or is using with another program" and when I tried to used the camera with her software the image don?t appear and said that " camera is lock by another application ", and there is no application using the camera.

I don?t know how to fix it. Does anyone know?

Answer:Web cam on Satellite U300 doesnít work with Windows Live Messenger


I have found an interesting posting:

Check if the solution posted by user beret83 could helps.

Additionally you could check this thread:

It?s about the issue regarding the ?webcam locked by another application? problem.

If you have solved this problem come back and post the solution! Thanks

5 more replies
Relevance 70.52%

All my SD card stopped working on my laptop windows Vista.

All of them used to work before and suddenly no long work, it cannot be read any longer.
When I place it into the slop nothing happen, similar if I use the USB cad reader I click on the icon of the card reader and it ask me to place a disk into the storage.

Till a month ago it was working fine
I have updated the BIOS but nothing happens.
Can anyone help?

Answer:SD card does not work - stopped read on Vista - Satellite U300

Have you tried to roll back OS to earlier time when everything worked well?

5 more replies
Relevance 66.42%
Relevance 64.37%

Hi All,

I have the above computer (or should I say my wife) & it has been nothing but a right pain since the first day we got it.
I have had it about 2 years & must have had to reformat the HD at least 6-8 times using the Product Recovery Disc as laptop wouldn't boot.
The laptop runs Vista.

Anyway problem I have now is that once again laptop fails to boot but for some reason Product Recovery disc also fails to work.....
What can I do...

I have read on various forums that it might work if I reformat the HD first using some s/w on a bootable CD but how/ what S/W do I use.....?
The laptop has a 160Gb SATA HD installed. How can I check this is all working.
I have no idea if current problem is S/W or hardware related..

Does Toshiba have a utility I can use...?

Many thanks for any help....


Answer:Satellite U300-13U fails to boot and Recovery disc fails to work too


What happened exactly?
Do you get some error messages using recover disk?

Please check if the HDD is OK! You can check this in BIOS.
If the HDD is listed in BIOS then the BIOS found the HDD and the HDD is not dead.

Usually you could boot the notebook using an Live disk? for example Bart PE
It?s a bootable live windows CD/DVD

This can helps to format the HDD and then to use the recovery disk!

5 more replies
Relevance 62.73%

I purchased a Satellite L510 and installed the Windows 7 upgrade, now the Toshiba DVD program won't says it is missing modules...any ideas?

Answer:Re: Toshiba DVD player won't work

I don't know what is wrong there. I have installed Vista version on Win7 and it works on my new Satellite A500.
Visit Toshiba download page for your country and check if DVD player is available for Win7.

1 more replies
Relevance 61.91%

Is there any chance to update the App by Toshiba , or get an alternative player ?
Happy Easter!

More replies
Relevance 61.5%

Last I bought a new laptop TOSHIBA Satellite C55D-C-13M.

Unfortunately there is no DVD/CD player in it.

Where can I buy a separate DVD/CD player and how can I install it in the laptop?

Thank you in advance for your answer.

Answer:TOSHIBA Satellite C55D-C-13M - DVD/CD player

There may not be a SATA connector for a DVD.
You could use an external USB DVD drive.

1 more replies
Relevance 61.5%

My Satellite Pro series L laptop came with windows and an upgrade to Win 7, which I'm now running. I've tried to play a disc which I burned on a past comptuer, but am told it's the wrong region (huh?) - my region is set to 4. So I've given up on that for the nonce and switched to the Toshiba DVD player.
When I try to open it, I get a message that module(s) is/are missing. If restart doesn't work, re-install application.

How do I do this?

Answer:Satellite L - Can't access Toshiba DVD player

Hi billym,

Normally you can download a newer version of DVD Player on official Toshiba website if you search for available downloads for your notebook model:

But if you have a DVD with another region code you have to change the region code of your CD/DVD drive (device manager > Properties of CD/DVD drive).

But don?t forget that region code can only be changed 4 times?

1 more replies
Relevance 61.5%


I recently reformatted my p850/049 for windows 7. I tried to install the Toshiba Blu-Ray Disc player V1.0.3.196A, the file didn't work at all and when I tried to install it manually "cannot find player in your system. Installation Aborted". On the download page it is listed as a patch, but where do I find the original file? I have SP1 Windows 7 pro 64 bit, all up do date as of 24th May 2013

I found V1.0.5.110 from the US version of the Toshiba support site and this installed and does play DVD's and it tries to open a Blu-Ray but it gets stuck on blank screen and doesn't play or allow me to do anything like skip scene or go to the menu. There's no error message complaining about region or corrupt files or anything it just goes to a blank screen, with the controls available but they don't do anything. As I said dvd's work perfectly, just not blu-rays.

The player itself seems to function normally on this screen and when you try to click buttons it comes up with a circle with a line through it when you try and click buttons like a normal dvd player if you tried to skip through the copyright warnings and the time index is always a small number ie 25 seconds or so. As if it were trying to play a small segment like the copyright section or something.

I've tried a number of different Blu-ray discs and none of them work. I downloaded a trial of another Blu-ray player program and it plays Blu-rays all the same ones that don't work on the Toshiba player (so th... Read more

Answer:Satellite P850 - Where to get Toshiba Blu-ray player?

> I tried to install the Toshiba Blu-Ray Disc player V1.0.3.196A, the file didn't work at all and when I tried to install it manually "cannot find player in your system. Installation Aborted"

Yes, this is a patch file and you cannot install this without having installed an full version.

But I found on the Toshiba Australian driver page the Toshiba Video Player
Did you try to install this application?

At the other hand I could recommend the usage of freeware software like VLC Player.
This is really great and in my opinion the best player you can get for free.

3 more replies
Relevance 61.5%

I have the Satellite P200D-134 and can not use the Toshiba DVD player.
It displays an error message.

"Required modules missing for this application"

In Vista it worked everything fine.
Now I upgraded Windows 7 Ultimate and all Toshiba programs are gone.
And I can not use the Software HD DVD player or other Software from Toshiba.

What should I do?

Does anyone have any advice? Is there any help?

Please write back in German or English.

Thank you!


Answer:Satellite P200D-134 - can not use the Toshiba DVD player


Did you install the VAP (value added package)?
If not do that!!!

Furthermore I recommend installing the DVD Player Update Check Tool which can be found on the Toshiba European driver page.
With this tool, you can check your notebook, if your DVD-Player needs a Upgrade and if yes, it gives you the download link for the needed upgrade version.

By the way: If you cannot find the DVD Player for Win 7 in P200D section then you can download this from the P500 section!

3 more replies
Relevance 61.09%

Hi, just a chance that someone out there owns a Toshiba SD-210EB DVD video player. I need to know which recordable DVDs (DVD+/-R) can be read on this standalone player. I have the multi write Sony RW DW-U10A in my computer and my first DVD was created on a Sony DVD+RW. This will not play on the Toshiba. Indeed their booklet states that "you cannot play discs of DVD-RAM, DVD-RW etc". I'm not sure if the "etc" includes the +/-R types as well. Anyone got info on this?

Answer:Recordable DVDs which work on Toshiba DVD player?

Absolutely brilliant link....just what I wanted, thanks.Hef

1 more replies
Relevance 60.68%

My disc player won't play discs. I get an error message saying your version ot Toshiba dvd/blue-ray disc player isn't compatible with this version of windows which is 8.1.

How do I Fix this?

Answer:Satellite P850-12Z - Toshiba DVD/BD player not compatible?

Your notebook model was offered with Win7. Have you installed own Win8 version and later upgraded to Win8.1?
Which version you have used in the past?
Have you installed player version offered on Toshiba download page?

2 more replies
Relevance 60.68%


I've had my Satellite Pro L40 for about a week, and today the Toshiba dvd player has begun flashing/flickering during playback.
It's unwatchable!

Does anybody know why this is?


Answer:Satellite Pro L40: Toshiba DVD player flashing / flickering

Never heard about this. Have you tried with alternative players like VLC player?

2 more replies
Relevance 60.68%

Good afternoon.

I bought the above laptop about a month ago and have just tried playing a Bluray disc for the first time using it's built-in Bluray drive but nothing plays.

By default the drive autoruns the built-in Toshiba Blu Ray Player which does load up successfully. However nothing happens when I hit play, I cannot see a list of chapters and I cannot load up any menus relating to the disc itself.

The disc can be navigated in Windows Explorer and there are no marks on the disc itself (it is a brand new, shop-bought disc) but I do not have any other BluRay discs I can use to check whether it is the disc or the player.

Does the built-in player or the drive itself have any restrictions on playing shop-bought BluRay discs?
I should also note that I have ensured I have selected the correct region during the initial set-up of the player.

Many thanks in advance.


Answer:Satellite Pro L870-149 - Toshiba Blu Ray Player query

Hi Simon

Have you tested player with several different blu-ray discs?

3 more replies
Relevance 60.27%


I have a Toshiba Satellite L300D-12L laptop and the toshiba dvd player has stopped working.

The laptop is still able to recognise the dvd as the 'AutoPlay' box appears when a DVD is inserted and says 'DVD RW Drive (F:)' at the top of the box followed by the title of the film.
I then click 'play DVD movie using TOSHIBE DVD PLAYER'...... and nothing happens.

I've tried many different DVD's, which I know work in other laptops or DVD players.
I tried following this link...

and deleted lowerfilters and upperfilters but this lead to problems and I had to perform a system restore.
I am out of ideas and would like to be able to watch DVD's on my laptop again as I dont have a TV or DVD player.

Any help would be much appreciated.


Answer:Satellite L300D - cannot watch movies using Toshiba DVD player


It seems that the CD-DVD drive can read the inserted disk but it seems that the Toshiba DVD player cannot play the video files?

So maybe you should try to play the DVD using other software like Windows Media Player or VLC player? download this small VLC player software and install this?
Then try to play the movie?

Furthermore I recommend installing the tool called DVD Player Update Check Tool which you can find on the Toshiba European driver page.

With this tool, you can check your notebook, if your DVD-Player needs a Upgrade and if yes, it gives you the download link for the needed upgrade version.

1 more replies
Relevance 60.27%


I've got a problem with my Satellite P200-1DO: impossible to read HD DVD. there is message who says that video can not be shown at external device.

The problem is the same if I try on the laptop screen or on the TV (Sony Bravia Full HD) with HDMI. I have the last driver and software for vista sp1 installed...

Some on have an idea?
Sorry to speak so bad...

Edited by: ADMIN

Answer:Satellite P200 - Toshiba HD-DVD Player can't read HD-DVDs

I think I know what?s wrong;

Check this Toshiba TB document;

[HD DVD title doesn't play ("Unable to output the video to an external device")| 788xml&sliceId=&dialogID=41741513&stateId=0%200%20 41739828]

To solve this issue you will have to update the Realtek Audio Driver for Windows Vista.

3 more replies
Relevance 60.27%

Hi, I have the Toshiba Satellite Pro L300D and I'm having an issue playing DVDs on it. When you put them in the drive it tries to load the DVD player, eventually fails and says 'DVD Player not working'. If you try to load the DVDs in Media Player it will freeze 50% of the time,

The DVDs are fine, legal, have been played on a DVD player and another computer without any issues. CDs work fine in the same drive of my L300D.
Any input much appreciated.

Answer:Satellite Pro L300D - TOSHIBA DVD Player fails and not working

Hi lindag,

Does it also happen when you try to play DVDs with VLC media player?

What you could also try is reinstalling Toshiba DVD player software. You can download the newest version on Toshiba website:

1 more replies
Relevance 60.27%


Please can somebody help with my Satellite P70-A-11R

I upgraded to Windows 10
My Bluray player wouldnt work but DVDs did work,
All drivers OK

I tried to update it and it said remove old version first,
I uninstalled it, then it said cant install update as program been removed !

I couldnt find the full program file to reinstall, so did a system restore,
Now the program wont even open even though its there and shown in task manager.

I asked Toshiba if they could send me the link to the full program (not an update or patch)
They sent me this link below, however its does says patch when you try to install it..

Further to our earlier telephone conversation please select the below link to install new Blue Ray software

When I try to install it says-
Version of source build is not target build error 2

Now I am stuck
Thank you

Answer:Satellite P70-A-11R - Toshiba Bluray Player not working after windows 10

Satellite P70-A-11R belongs to the PSPLP series.

The Windows 10 drivers as well as the Toshiba tools updates (Toshiba Blu-ray disk player update) can be downloaded from this page:

6 more replies
Relevance 60.27%

Hi guys,

When I play movies in Toshiba DVD Player I get the following error message: "Unable to output the video to an external device. Please check the external output setting after ending the application". I installed TEMPRO and tried to install all of the updates - some of them were for different hardware so wouldn't install.

I get a similar problem in Windows Media Player "Windows Media Player cannot play this DVD because there is a problem with digital copy protection between your DVD drive, decoder, and video card. Try installing an updated driver for your video card." VLC player works fine. The drive otherwise works normally.

This is the same problem as mentioned in this thread: but all of the responses are to a similar problem with HD DVDs on a different model (P200).

Does anyone know how I can rectify this problem? I'm not sure I can be bothered to go back to reinstall Vista etc...


Answer:Satellite Pro A300D - Can't play movies on Toshiba DVD Player

Hi buddy,

According the error message from Toshiba DVD Player: Do you try to watch DVD on an external monitor or TV?
In your case I would try to reinstall DVD player software. That means remove the current version and restart your computer. Then download and install newest DVD player software from Toshiba.

But to be honest: Important is that everything works with VLC media player because it?s very small and great media player that can play all audio and video files. Isn?t it? ;)

1 more replies
Relevance 60.27%

Hi, I have a Satellite A210-146, and the installed Toshiba DVD Player has stopped working.It used to work,but I believe there are some program compatibility issues.Is there a way to find out which program may be affecting it without uninstalling and re-installing programs?

Any advice or suggestions greatly appreciated,thanks

Answer:Satellite A210-146:Toshiba DVD Player stops working

What happen exactly when you want to use Toshiba DVD player? Is there some error message?

3 more replies
Relevance 60.27%

I have Satellite L300 and Vista Home Premium installed.

When I try to open DVD player it says: "Toshiba DVD has stopped working. Trying to find solution for this program."

It was working before. I watched 3 movies on it and then it just stoped for no known reason.

Don't want to reinstall if not necessary.

Answer:Satellite L300 - Toshiba DVD player stopped working


> Don't want to reinstall if not necessary.
I?m not quite sure why the software stopped working but I think it?s advisable to reinstall it.
You should firstly remove the old software (Toshiba player).
Then you should download the newer DVD player version from the Toshiba European driver page and should reinstall it.

Check it out!

4 more replies
Relevance 60.27%

I have a Toshiba Satellite P300 1Ci and when I play a DVD with Toshiba DVD player I get an error saying:" kan de video niet naar een extern apparaat uitvoeren. controleer de instelling van de externe uitgang nadat u de toepassing hebt beeindigd" or in my best english: can't execute the video to an extern device. Check your configuration of the external port after you have terminated this proces.

anyone can help me?

Answer:Satellite P300 - Toshiba DVD player doesn't play DVD


Are you trying to watch a DVD on external monitor? Or can you explain what you mean with external device?
Maybe the application must be reinstalled. You can download it on the Toshiba website.

I don?t use Toshiba DVD player so I think I can?t help you but I use VLC media player to watch DVD?s. It?s a small video player that can play the most audio and video files. It?s really nice tool and freeware. You should try it too! ;)

3 more replies
Relevance 59.86%

Please can anyone help me? I have a Toshiba U300 laptop with Chicony built in camera. It never seems to want to work unless i restart the computer. It is very intermittent, sometimes it works then it won't work. It keeps saying "Camera locked by another application" even though no other program is using it!Any ideas what i can do??

Answer:Toshiba U300 camera locked by another application

Do you use something like messenger / skype etc which might be calling upon the camera? What other programs do you use which are not running at startup?

3 more replies
Relevance 59.86%

toshiba T-2080 Duo 1750 ghz,WinXP Pro New install,has Atheros wireless built in.I have the driver but can't install. Device manager does not show it,The net connections page does not display anything to do with wireless (no icon).I tried netstumbler and it does not see it either.Install new hardware feature just displays ethernet controller but from there on does no good.I hadthe darn thing working before but after new install nothing I've tried will show or report the wirelesslan I'm presently hooked by cable through a Realtek nic, very frustrating even Santa Claus couldn't figure it out, please any suggestions would hugely appreciated.Thanks

Answer:Toshiba U300 will not recognize wireless adpter.

9 more replies
Relevance 59.86%

I have a problem that I am trying to encode a sequence of frames in a video container , but the encoded video doesn't work on toshiba blu ray disc player .. I am using the following ffmpeg command to encode frames and convert them to a video:

ffmpeg -i "C:\ManVsWigan\Frames\%d.png" -vcodec libx264 "C:\ManVsWigan\encoded.mp4"

I tried multiple video codecs but no luck yet
"-vcodec mpeg4"
"-vcodec mpeg2video"

If you have any idea please help me

Answer:Encoded video doesn't work on Toshiba Blu-ray disc player

>... I am trying to encode a sequence of frames in a video container
Please be so nice and try to explain why you need all this?

I mean Toshiba offers notebooks with preinstalled players and offer notebook owners to enjoy watching BD movies. Anything else is not interesting for Toshiba?s support I guess so I don?t think this issue has something directly with Toshiba.

Have you tried to find answer on some other forum?

4 more replies
Relevance 59.45%

Hi there,

I usually watch DVDs with Toshiba's software which was bundelled with my P200 which I purchased last year.
However, the picture is no longer displayed.

Sound is okay, along with the control system, but the actual picture is black.
I thought that the player might be at fault but DVDs work fine Windows Media Player.

All are the correct region and are DVDs which I've played before with no problem.

I've tried rebooting etc.

Any suggestions would be greatly appreciated.



Answer:Re: Satellite P200 - No picture playing DVD with Toshiba DVD player software


Did you try to install newer DVD player software or to update the old one?
You should do this!

As far as I know the new DVD player tool has been released and it?s placed on the Toshiba European driver page for download.

Check it!

3 more replies
Relevance 59.45%

Hi all,

I updated to the Windows 10 drivers recommended by "Toshiba Service Station", all were successful apart from Toshiba Video Player. It now says "our product is not available to update"!!
Any ideas? I can not seem to download it anywhere and seeing as I've updated to Windows 10 the Recovery is not available to 8.1.

Updates can also be found from here:


Answer:Satellite PRO C50-A-1E0 - Windows 10 failed - now Toshiba Video Player is missing

Are you able to use the Windows own system Backup and Restore option to set the OS back to early time point?

This should recover the Toshiba video player too.

4 more replies
Relevance 59.45%

Hi all,

I updated to the Windows 10 drivers recommended by "Toshiba Service Station", all were successful apart from Toshiba Video Player. It now says "our product is not available to update"!!
Any ideas? I can not seem to download it anywhere and seeing as I've updated to Windows 10 the Recovery is not available to 8.1.

Updates can also be found from here:


Answer:Satellite PRO C50-A-1E0 - Windows 10 failed - now Toshiba Video Player is missing

This is on my laptop Toshiba Satellite PRO C50-A-1E0

1 more replies
Relevance 59.45%

Hi all. I'm using a Satellite L350 with Vista Home Basic.

Per the instructions on the DVD Player Help page I have the color scheme set to Windows Vista Standard and the Display Settings at Highest (32 Bit), but the DVD Player insists on changing the color scheme to Windows Vista Basic.

I've looked through the DVD Player Settings but couldn't find anything that looks like it would remedy this. Has anyone else experienced this and/or know of way to fix it?


Answer:Satellite L350 - Toshiba DVD player disables my color scheme

Hi buddy,

I don?t use Toshiba DVD player but have you tested another software? You can use VLC media player for example. It plays a lot of audio and video files and it?s freeware tool. I like it very much because it?s smaller and faster as other players.

Just use Google to find it. I assume you will be satisfied too. ;)

3 more replies
Relevance 59.04%


I'm new here so I'm not sure if I'm in the correct forum or not, if I'm not I apologise.

I have a Satellite P200-1EE and have been trying to play dvds on the Toshiba HD DVD Player but every time I attempt to it comes up with a error message saying "An error has occurred in audio output settings. Please check that the sound driver is set up properly."

I've tried updated the sound drivers but it tells me I have the best drivers already installed.

Any help would be most appreciated.

Thank you for your time.

Answer:Satellite P200-1EE - Toshiba HD DVD Player issue - audio output error


What OS do you have?
Is it Vista?

If yes then other question; did you install the SP1???

Please also check the Toshiba European driver page and choose your notebook model.
There is a HD DVD Player patch v4.32.00.
The other HD DVD Player version 4.51.07 is a full version and if the patch will not work then you should install the full version.


5 more replies
Relevance 59.04%


I've just registered so forgive me if I've posted this question in the wrong place.

I have a Satellite P200-1jv and I could play dvd's on it no problem. Now when i try to play a dvd using the Toshiba player I get a message coming up that states +*Unable to output the video to an external device. Please switch your display device by pressing the Fn +F5 keys after ending this application+*

I try this and lcd comes up but never changes. What am I doing wrong?

Thanks for your help.


Answer:Satellite P200-1JV: Toshiba DVD player issue - Unable to output the video..


I think I can help you and I found a solution.

I reminded this issue and searched a little bit here in the forum and ? found this thread:

Jack Black posted a link to the Toshiba document which describes exactly this issue and provides a solution.

The issue can be solved by updating of Realtek Audio Driver.
You could download the newest sound driver from the Realtek website and could reinstall it.


3 more replies
Relevance 59.04%

I have a problem! when i try to play a dvd on the toshiba hd dvd player its gives me an error saying "An error has occurred in audio output settings. Please check that the sound driver is set up properly."

I have read a similar thread on this forum in witch it says that i should install the latest version of the player 4.51.07 ! i have installed it but the message keeps coming up! i have windows vista 32 ultimate with all the updates made! what do you think i should do? thank you.

ps: i have an satellite a 300 1jh (psagle)

Message was edited by: petrutjim

Answer:Satellite A300-1jh - Toshiba HD DVD player - audio output setting error

Hi mate

I found this thread:

It?s definitely the same issue like in your case and the solution was a installation of the DVD player patches or the full new HD DVD player installation.

Note; the Vista should be updated too!!!

3 more replies
Relevance 59.04%

Please help as its now beyond me. The DVD player has suddenly just stopped. I can hear it and control it but cannot see it. I have checked the diplay button but its all ok.


Answer:Satellite C855D Toshiba DVD player display suddenly stopped displaying

Sorry, but your positing is very confusing?
I have no idea what you changed in the past in the Toshiba DVD player settings but I think the easiest solution would be new installation of Toshiba DVD player Utility.

Usually you could download the Toshiba DVD player from the Toshiba EU driver page
Before installing this software, I recommend to uninstall the installed Toshiba DVD player.
Then reboot the notebook.
Download the tool from the Toshiba website and start the installation.
Finally reboot the notebook and test the functionality.

5 more replies
Relevance 58.63%

Was given this Vista laptop to look at for a number of problems including no audio. In Device Manage there was no entry For Sound,video and game controllers. Downloaded the driver from Realtek and device was recognized and sound working.
Took it back to owner, booted it up and 'no audio output device is installed! Brought it home, booted up, all working OK!!
Because of some other problems, installed Windows 7 instead. All working including the sound. Switched off and booted up - 'no audio outpu....'. Once again, no entry under sound in DevMan.
I'm assuming there is a problem with the sound chip, but does anyone have any other line of attack before I give in?

Answer:Toshiba U300 Laptop -'No Audio Output Device is Installed'

My Computer - click system settings - advanced settings -hardware tab
click device installation settings - select "Yes,do this automatically" - click save settings.

4 more replies
Relevance 58.63%

My radius 11 touchscreen not working anymore , i tried to boot from ubuntu live usb and still not working so it probably hardware problem
Any suggestions

More replies
Relevance 58.63%

Bought one of these for my mother and it's been a nightmare. The first one had an issue with the keyboard that caused it to type random characters on the screen.

The replacement was working fine for about two months, now the touchpad has stopped working. I can use the touchpad in the BIOS so I know it's not a hardware fault. Tried every driver available, including the ELAN (that brings up a CRC problem) on the Toshiba website and nothing would work. Tried the reinstall keeping my files, didnt work. Then finally took an image of the disk and did a full Windows 10 install and it STILL doesnt work.

So what am I meant to do now, install Windows 8 on it and see will that work. Why do Toshiba push Windows 10 on people when they have not made sure that the software and hardware are compatible.

Answer:Toshiba Satellite C55-C1K1 - Windows 10 does not work


I installed Windows 8 on the laptop, and STILL the touchpad would not work. Finally found a thread on another site, which mentioned that for another (similar) C55-A model of Toshiba, the solution was to update the BIOS. So I downloaded the latest BIOS update and installed it. Rebooted after the update, and the touchpad started working again. Rebooted a few times and still it worked.

Finally imaged back the original Windows 10 OS to the hard drive, and the touchpad and F5 (enable/disable) both now work. Toshiba need to have a note sent with these laptops or have a recall. Two days lost on this nonsense.

1 more replies
Relevance 58.63%

I need Drive FUNCTION KEY please

More replies
Relevance 58.63%

Hello ... Pls I need help I have notebok Toshiba A300D-20E ... I install Toshiba assist and accessories and it not work ...
what can I do with this ?

<img src = "" height="400px" width="450px">

Answer:Satellite A300D-20E - Toshiba assist does not work


The error says that registry is broken? maybe some entries are faulty? who knows?
I recommend uninstalling this software firstly.

Then you should clean and repair the registry using an special tool. I use CCleaner.
Its freeware and repairs the registry entries as well.

Run CCleaner several times also after an reboot.
Then you could try to install these tools again.

Good luck

1 more replies
Relevance 58.63%

I downloaded the following drivers (for my Notebook; Satellite A10-163 Model number : PSAA9E)


I unzipped each of these and can only find a PROUnstl.exe file, which un-installs any existing drivers; I cannot find a "Setup.exe" or anything that sets up either of my wired or wireless networking cards. I am using Windows XP Home edition.

Is there anywhere I can get a driver that has an easier to use "install.exe" file in it?

Is there anyone that can help me over-come this problem?

Answer:LAN Drivers from Toshiba Website - won't work - Satellite A10-163


First of all, all drivers which are available on the Toshiba driver page should works properly. I?m 100% sure about this. If you don?t find any setup.exe or install.exe in the driver folder so you have to use another driver installation procedure.
Go to the device manager, choose the LAN card and install the driver. Please choose the driver form the driver download place.

2 more replies
Relevance 58.63%

in short my friends rebooted his little gil laptop to window xp 2000 and now we cant get the laptop to connect to the wifi its like the laptop doesnt reconise it has a wlan installed so imthinking maybe we lost a driver

ive ogne ito device manager and it say 1394 net adapto and unknown device

any help

Answer:Toshiba Satellite Pro a200 - Cant get my wifi to work

sounds like a driver issue. Reinstall the drivers for the device.

2 more replies
Relevance 58.63%

I upgraded my 8 month old Toshiba Satellite laptop to Windows 10 and now I can't use the touch pad to move the cursor. The arrows work, but only allow me to go up and down the menu screen. I can't do anything. Ive tried restarting my laptop, but that doesn't help. So, it has rendered my laptop useless. How can I get my laptop to qork. I was able to use the keyboard to log into my side of the comouter, but that's it. Please help!

More replies
Relevance 58.63%

I recently had to reinstall XP on my Satellite M30 PSM33A

I have most of the drivers but have not been able to get Toshiba power saver to work, nor the FN keys, the drivers I downloaded off the site installed but say "cannot open as you do not have access rights".

This is frustrating as my screen is really dim.
Also, my CD drive works but I cant play DVDs - it says I have an incompatible driver and I've tried everything

Can anyone help? Cheers

Answer:How do I get Toshiba power saver to work on Satellite M30?

PSM33A must be Australian notebook model so please download all drivers, tools and utilities from

There you can find all stuff you need. I don't know what is wrong there but please install all stuff following this installations order:

1. Chipset Driver
2. Microsoft Updates
3. Display Driver
4. Common Modules
5. Hotkey for Display Devices
6. Display Device Change Utility
7. Sound Driver
8. Touch pad Driver
9. cPad/Touch pad On-Off Utility
10. Modem Driver
11. V.92 Modem Driver
12. Wireless Network Driver
13. Atheros Client Utility
14. Network Driver
15. Infrared Driver
16. ConfigFree
17. SD Host Controller Driver
18. SD Memory Card Driver
19. SD Memory Card Format
20. Power Management
21. Utilities
22. Button Controls
23. Console
24. DVD Player
25. Drag'n Drop
26. CD/DVD Drive Acoustic Silencer
27. Skins for Windows Media Player
28. User`s Manual
29. Screensaver
30. Wallpapers
31. Sun Java Runtime Environment

I hope this will help you to install all drivers and Toshiba tools and utilities properly.

1 more replies
Relevance 58.22%

I'm experiencing a strange problem in my Toshiba M115-S3094, which was pre-installed with Windows XP Media Center edition and which also had the Toshiba Express Media Player.

I had previously done a clean Vista installation on it, and then I decided to revert back to XP with my recovery DVD. I did the same procedures of first installing Express Media Player from Backup (which I made when i purchased the laptop) and then installing XP from Windows XP recovery DVD from Toshiba.

The steps included:
1- Deleted partitions from Express media player recovery disk
2- Installed express media player
3- Recovered Xp from Recovery DVD, by selecting "Recover without changing Partitions" (there is no expert mode)

Everything went very well (i.e. the installation)......But now after shutting down my laptop as I press the Express Media Center button, the "Express Media Player" logo appears on the screen after loading for 5 seconds laptop shutdowns,

I tried to open it again and again but the logo appears for 5 seconds and then my laptop shutdown....

Laptop works fine when I logon to windows by pressing power button.

Can anyone help on this strange issue..?

Answer:Strange Problem with Toshiba Express Media Player on Satellite M115-S3094

Really strange issue, indeed. You kept the right install order and used recovery media.
Have you tried to completely delete media player partition?
Do this and after that create a new one and reinstall Windows XP.

Your operating system is working well or do you encounter problems too?

7 more replies
Relevance 58.22%

Looking for help !

My P200-1EE will not play HD DVDs. When the HD DVD software starts with an HD DVD in the drive, the player displays on the screen and after a short while returns an error. The message is ' +Toshiba HD DVD Player - Unable to output the video to an external device. Please switch your display device by pressing the FN F5 keys after ending the application'+.

Problem is that I am not trying to use anyother display than the screen of the portable. Only the screen of the portable is available when I use the FN +F5 suggestion. It does not cure the problem.

Drivers are up to date as far as i can tell.

All help greatly appreciated.

Answer:Satellite P200-1EE: Toshiba HD DVD Player 'Unable to output video to external device'


I searched in this forum for similar issues and I think I?ve got a solution.
It seems the Realtek sound driver causes this issue.

According to this Toshiba document a new soud driver installation will help you to solve this HD-DVD issue.

Check this;
HD DVD title doesn't play ("Unable to output the video to an external device") 788xml&sliceId=&dialogID=24590306&stateId=1%200%20 24588233


2 more replies
Relevance 58.22%

I have a Toshiba Satellite M45-S265, which has a DVD-RAM drive in it. The drive is NOT APPEARING within My Computer.

When I open up System>Hardware>Device Manager, the drive shows a yellow exclimation point with this message revealed inside it's properties window:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device.Click to expand...

The drive itself is listed as a MATSHITA DVD-RAM UJ-831S. I downloaded a driver from this website and attempted to install it, but the same problem occurs.

I've also tried Rolling the driver back (which didn't work because it said there was no previous driver to roll back to). I've uninstalled and reinstalled using the Add Hardware applet, but same problem still occurs.

What should I try next?

Answer:Solved: Can get my DVD drive to work on a Toshiba Satellite M45-S265

I fixed it. Here's how:

Locate and then remove the following registry values:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class ***{4D36E965-E325-11CE-BFC1-08002BE10318}LowerFilters

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class ***{4D36E965-E325-11CE-BFC1-08002BE10318}UpperFilters

Close registry editor. I also went into the device manager one more time and removed the badly recognized device so it would be redetected and reinstalled upon next reboot. Problem solved.

1 more replies
Relevance 58.22%

Hello !

I recently had a Problem concerning this Laptop -Toshiba Satellite L50D-B-18W, with windows 10. The half of my FN-Keys dont work anymore. Searching for Solutions i wanted to get the newest Drivers. But that didnt help, also not to change settings of the keyboard back.

Keys that dont work: the "four", brightness lower, sound louder, sound on/off, ESC

Shall i uninstall one of or both tastatures ? (HID-Tastatur and PS/2 Standardtastatur) ?
If yes, how and what to do after that ?

I hope theres a solution to fix this !

More replies
Relevance 58.22%


I'm new on this forum and I have a problem with my new toshiba satellite l50a-14m. I did a factory reset recently and health monitor (whitch I think is a great program) does not work anymore...

When I open it notify an error "can't get the isrt enable flag in registry" and does not activate.
I have windows 8.1 64bit;

I tried to download more versions but do not work.
How to do?

Sorry for my bad english..

Answer:Satellite L50-A-14M - Toshiba pc health monitor doesn't work

IRST means the Intel Rapid Storage technology and there is also an IRST driver available on the Toshiba EU driver page.

You should update or reinstall this driver.

I think this will fix the pc health monitor issue

5 more replies
Relevance 58.22%


The chicony web camera doesn't work on my toshiba satellite a350-12d and windows 7 64 bit..

I always get different errors like
"graph render fail"
"the device is locked by another program"

I tried many things and look on a lot of posts but nothing works. I have installed many drivers and programs to solve it but nothing works.
at first the camera was ok but now nothing seems to help and the camera is down..

can you help me??


Answer:Chicony web camera doesn't work on toshiba satellite a3

Start - Search - type "device manager" - look for either your web camera in Imaging Devices, or unknown devices - right click - properties - details tab - select hardware id's in the drop down box
Copy and paste back all the info into a reply to this post, and we'll see if we can find a driver for you

9 more replies
Relevance 58.22%

I got a s-video cord to hook my lap top up to my television and it's not working for me. I've been trying for the past two hours, so I decided to reach out at this point. I've been hooking up my s-video to the tv and then to my lap top.

so here's what is going on. I've been going to connect to an external display. When I do, and I have to click on the advanced settings. and in the monitor tab there is GENERIC TELEVISION. When I click on it, it won't stay on the TV. I don't necessarily know what to do. I've even done the Fn + F5 like the Toshiba manually mentioned but just doesn't work.

Any help is appreciated!


Answer:My s-video cord won't work for my Toshiba Satellite R15-S822. HELP!

The TV-out on your laptop is only for playing DVD-videos on the laptop's DVD-drive to watch on a television.

To run Windows & applications on an external display, buy a standard D-sub VGA cable, plug one end into the VGA port [Toshiba call this an RGB (monitor) port] on the rear panel of your laptop, then plug the other end into either a monitor or a dual PC/TV which has a D-sub VGA input. If the TV has no D-sub VGA input, you can't use it for that purpose.

1 more replies
Relevance 58.22%


After buying new lappy Satellite A200 I got disappointed seeing this SLOW top-bar with options to set brightness, zooming utilitly and so on. Therefore I decided to update whole packet of TOSHIBA software and installed "Value package" form Toshiba America site (better downloading transfers).

Since then top bar is reacting very fast but notification given by pressing [Fn] key + e.g. F6 has gone! I cannot set brightness using my fav. FN combinations.

May you give me some clue what could be wrong?

Thank's in advance,

Answer:Satellite A200: TOSHIBA Value Package - "Fn" notification don't work


The same notebook here! You are absolutely right. With ?factory settings? those flash card move very slow. This is solved with latest VAP version. Before you install new version remove the old one from the system.

One more thing: please use downloads from European site only if you have a European notebook model. I agree with you that download is pretty slow but we do not have other choice.

When you download VAP be sure you install the right version (no button model, 3 button model or 6 button model).

11 more replies
Relevance 58.22%

I seen the other post the guy almost had same problem as me. But I can't change my encryption to wep plz help SORRY ITS A DELL.INSPIRION

Answer:my Tmobile hotspot won't work for my laptop. Toshiba satellite

Why can't you change your encryption to "wep"? Why do you want to do that?

3 more replies
Relevance 58.22%

I recently bought a Satellite A300-15A ; model: PSAJ4E;

The laptop has 6 Multimedia keys on the top.
As described in the manual, they are supposed to perform the following funtions (left to right): (i am numbering them for convinience to mention them afterwards)
1. Mute/ LED On/Off Button
2. CD/DVD Button
3.Play/Pause Button
4.Stop Button
5.Previous Button
6.Next Button

Can someone elaborate on all the above buttons.

The only function these peform for me are as folllows;
1st Button only switches the LED off/on but does not perform any mute operation with any application (not even Windows Media Player). Even when it performs the LED off operation; only the 6 keys and the bottom 'SATELLITE' display is off; the other LED's (DC in, Powe. Battery, Disk) are still on......what is the problem and how can i start its mute operation so that i can mute the pc with any application running.

2nd button does nothing but open windows media player. What is it supposed to do exactly?

All the other keys do nothing but work on Windows Media Player. They dont work on any other application; be it VLC or any other. How can I make them work on all the media applications......

Please do elaborate and reply with solutions.

Answer:Satellite A300-15A: How does the Toshiba Control buttons work?

3-6 buttons work well also with other applications , all you have to do is to choose an actual option in Application preferences (not notebook's !).

According to the first two buttons, i got the same problems... I found out that older version of Toshiba software had "Toshiba controls" application in Control panel used to change settings for all of these button.. but now it dissappeared ;< I am already looking for any way of changing 2nd button result :) If i found out any other than changing the registry then i'll let u know here :)

@EDIT : Found it in Toshiba Assist / Optimalize/

Message was edited by: Qarlog

7 more replies
Relevance 58.22%

I can pick up all the networks around me and connect via ethernet cable but when I try to connect via wifi I type the password in and get "windows was unable to connect to (network name).

Answer:toshiba satellite C655D-S50852 wifi not work

connect to the wifi router by cable and reset the password, turn off mac can then take off the cable and use the wifi as intended.i hate computers!but cant help myself....

2 more replies
Relevance 58.22%


I have a Satellite A200-1ZF with Vista installed originally.
I removed Vista and install XP. And then installed all drivers and almost everything is working but those keys (power,www,mediaplayer,play,stop,back,next) on the upside of notebook don't work. :/

Only power work properly ...sometimes www and mediaplayer, but rest of it doesn,t work at all.
I have Windows Media Player 9 series. I don't know if it is problem with my drivers or windows media version or something else..

please help..

Answer:Re: Satellite A200-1ZF Win XP & Toshiba Control buttons don't work


Satellite A200-1ZF belongs to the PSAE6E series.
Choose this series in the Toshiba European driver download form.

There you will find a XP BIOS. If you are using Win XP on this notebook then you have to update the BIOS to the XP version!
Furthermore you have to install the Toshiba Controls v.

This tool is needed to get the Toshiba Media buttons working!


1 more replies
Relevance 58.22%

I have a 4 year old Toshiba Satellite L653-120 and factory recovery won't work. Can I purchase recovery discs (none came with the computer)

Answer:Toshiba Satellite L653-120 recovery doesn't work

Did you try the method outlined in the page linked below?: believe F12 is used instead of F8 for Windows 7.

5 more replies
Relevance 58.22%

hello. I have an analogical problem.

Satellite A300-1G3 purchased, setup Winxp and sensory buttons set left off to work. Today I will make attempt the version of Bios to check, but doubt that he influences on it. Really is nothing present official from Toshiba?

I am sorry for my English

Answer:Satellite A300-1G3 - Toshiba Controls buttons don't work


This is a user to user forum and I doubt you will receive an something official from Toshiba. Everything what you can get are some suggestions from a notebook user like me and you.
A300-1G3 belongs to the PSAG0E series (I hope so).

Check the Toshiba European driver page. Choose this notebook model and reinstall the Common Module

Furthermore install the Toshiba *Controls* which you could find in *PSAG8E* series!!!

4 more replies
Relevance 58.22%

Other than that, mouse works fine with moving and clicking

Answer:Toshiba Satellite touchpad doesn't work at startup

Try this. Turn computer off. Remove all attachments and the battery. Press power button for 15 seconds. Replace power connection and battery. Start Computer and press F2 at the Toshiba splash screen to get into Setup. Press F9 to reset defaults. Press F10 to save changes and exit and answer yes to complete. Computer will restart.

19 more replies
Relevance 57.4%

I have a Satellite A660-11M and I work on Windows 7 Ultimate

The problem is that I have download all drivers and updates but the toshiba power saver does not work its installed with no error and TPSLaunch (green icon) does not open when I click on it and no icon I found in the control panel for the program afterIi install all the Value Added Package!

Answer:Satellite A660-11M on Windows 7 - Toshiba Power Saver does not work

Toshiba Power Saver is only for XP installations, you can't install the XP Drivers (and most Vista Drivers) in Windows 7.

Make sure all your drivers are for the A660, and make sure they are for Windows 7.

2 more replies
Relevance 57.4%

I am a new user of toshiba laptops so i bought this pc and I downgrade from Vista home premium to XP SP3 and I have problem with multimedia bar above my keyboard and also I have problem with Function of Fn buttons.
I mean when I pres Fn button and some from F1 to f12 nothing happens.

Please please help??


Answer:Re: Satellite A300-1EB: Toshiba Control buttons & FN keys don't work on Win XP


The Satellite A300-1EB belongs to the PSAG0E series.
So please choose firstly the right notebook series before you will start to download the XP drivers.

After choosing the right notebook model you will have to reinstall the XP drivers.

The Common Module and Hotkey Utility are necessary to get the FN keys working.
The Common Modules must be installed at first.

To get the Multimedia buttons working you will have to install the ?Controls? .
I didn?t find it in the PSAG0E series but in other A300 series like PSAGCE. So check it out!


By the way: SP3 can causes some compatibility issues... so maybe you should remove it firstly!

3 more replies
Relevance 57.4%

I bought Asus Wi-Fi card. When I plug it in - nothing happened, on other lap-tops it works good, but my don't see the card at all. I found another 1415 laptop, card doesn't work there again. In BIOS i changed settings to Card bus and back but nothing new happened. What the problem???

Answer:PCMCIA doesn't work on Toshiba Satellite 1415-s115


Tell us more about the situation please;
What is the OS you're using? Is this OS the factory installation? Or did you build your own platform from a clean Windows media? Maybe you're not using windows at all? Did you try other pc-cards as well (around the same time as this problem occured that is)? Result? Is this card a Cardbus or 16-bit card?



2 more replies
Relevance 57.4%

i download the latest version of power saver, because i reinstalled my satellite A10 under windows xp, toshiba console and when i click on energy saver i have a error and the program don't run.
can you help me ?

[email protected]

Answer:Power saver and Toshiba utilities on Satellite A10 donít work properly


I don?t know how did you install the Toshiba tools but after the OS installation you have to install the chipset utility and then the Toshiba common modules. After the installation of 2 important drivers follow the installation with display driver etc

1 more replies
Relevance 57.4%

hello everybody!
I've just installed Vista on my laptop (originally i had Win xp on it)
First i have installed video drivers from
Then I've installed bios update and toshiba value added package.
But toshiba power manager doesn't work!
Vista uses only its tools to manage battery.
Can you help me?

Thank you!

Answer:Satellite A100: Toshiba Power Manager doesn't work

Why do you suggest that the Power Saver doesn?t work correctly?
Do you get any error messages or what?

The Toshiba power saver for Vista is not the same like for the Win XP.
You can find some additional options in the Vista Power options!!!

There you can choose an between 3 different power option.
Choose one and click on the link below ?change the Power options?

The new window should appear and there you can click on the link called ?Change Advanced Power settings?.
In new window you could see the Toshiba Power Saver settings.


5 more replies
Relevance 57.4%

Why doesn't Toshiba Media Controller works on my Toshiba Satellite P300?

Answer:Why Toshiba Media Controller doesn't work on Satellite P300?

First of all you have to know what this feature does:
What is the Toshiba Media Controller (TMC) and what is the TMC Plug-in?

Here are also some details:

I recommend reinstalling this software again.

2 more replies
Relevance 57.4%

I just got my netbook from service with a new hdd on it. of course no OS on it. On a fresh Windows 7ultimate x64 I have updated BIOS to the version posted here for my kind of netbook. all good now everything its working properly except.

eco utility for power saver application is no longer able to run " incopatible BIOS version"

FN keys arent all of them working (only mute and enable/disable touch pad) and I wasnt able to find the driver (or app) for Windows x64 only for XP. Antiviurs provided from toshiba is worknig on home premium x64 and on ultimatex64 isnt :|( i will not revert to home premium). The lan-driver installed from this site isnt working properly (wireless wasnt able to connect after installing it least on mine)
Those are the issues I've found unitl now.

Do you have any ideea where i can find eco utility app working for bios v 2.40 or/and the driver for FN keys (windows 7 x64) (the other Toshiba apps i`m not interested in)

best regards

Answer:Satellite T110 - Toshiba tools not work on Windows 7 Ultimate


Have you tried to install:

Vap utility


5 more replies
Relevance 57.4%

I have the Toshiba Satellite L305-S5944.

I had a question about the Toshiba's zooming utility.
Using the Function+spacebar, which is suppose to zoom in, but all it does is lower the resolution.

Is that the idea of this utility?
Is that what is suppose to do?

I mean lowering the resolution doesn't seem to exactly make things larger, but makes things more un-sharper.

Answer:Satellite L305-S5944 - How does Toshiba's Zooming Utility work?


Have you checked the user manual? You should do this.

On my Satellite L300 it?s the same. If I press FN + spacebar on my Satellite L300 the display resolution will be changed to a lower. All things are larger now.

If you want larger or icons and so you should set this in the Windows display properties.


1 more replies
Relevance 57.4%

Hello everyone,

My laptop is a Toshiba Satellite U840w. I reinstalled a new version of windows 8 pro, but i lost all the softwares by default.

I decided to download Toshiba Split Screen to take advantage of my 21:9 monitor but the problem is that it doesn't work !

When i launch it, i can open its window to toggle it but it doesn't appear in the area of notification and nothing happens.

I really don't know what to do, i hope someone has a solution. Thank you.


Answer:Satellite U840W - Toshiba Split Screen doesn't work


I guess you did not install all the essential drivers, tools and utilities which are available on the Toshiba EU driver page.

Ensure you have installed following software beside the Toshiba Split Screen Utility
- Toshiba System Driver
- Toshiba System Settings Utility
- Toshiba Function Key Utility
- Toshiba Desktop Assist

2 more replies
Relevance 56.99%

Hi! I'm at the end of my rope trying to solve this issue with the mouse/touch pad on my Toshiba Satellite running Windows 8.1
The mouse pointer doesn't work in the center portion of the screen. The mouse pointer doesn't disappear or anything; but if I try to click on something in the affected area nothing happens and I can't complete any tasks. If I'm able to move the item to an area of the screen where the mouse pointer does work (for example, minimizing my browser), then I can open up the item that I was previously unable to work with. This only happens in a section on the center of the screen and it happens with every single program, not just my web browser. So it's clearly an issue with using the mouse in this area of the screen; I just don't know what's causing it and how to resolve things. Oh, and I also can't alternatively use the touch screen to access things in this area of the screen either. It's like there's an entire area blocked off from accessing.
The mouse shows as working properly in Device Manager. Ideas on what to do or what could be causing this to happen?

Answer:Mouse doesn't work in center portion of screen on Toshiba Satellite - Help!

It almost sounds like something is running in the background that would be in that center space, not allowing selection or operation.

0 more replies
Relevance 56.99%

The utility has suddenly stopped to work after updating Windows XP.
Informs, that there was an irreparable failure and performance of the program will be interrupted.
Code 0x0

What to do?

Answer:TOSHIBA Power Saver of Satellite Pro M-series stopped to work.(code 0x0)


maybe you should download the newest version of the powersaver for your machine, remove the old version (just go to Add/Remove Applications in your "Control Panel" and uninstall it) and install the downloaded one.

You can download the powersaver here:

Good luck

2 more replies
Relevance 56.99%

Hey all,

I've reinstalled the driver and i've restored my computer but the Backlit Toshiba Multimedia Console Buttons still dont work.

Any help appreciated.

I've used the Toshiba recovery disk, and it isn't working .

Model Number. PSAGCA-08W01N

Cheers, Levi

PS. would it be under warranty

Answer:Toshiba Multimedia Console Buttons on Satellite A300 dont work

Hi Levi

Have you tried to reinstall the Toshiba Value Added Package? This package controls the multimedia keys and also the illumination of these buttons.
Check the Toshiba website for an update!

Furthermore the illumination can be enabled or disabled in BIOS. Make sure that this option is set to enabled.

Last but not least BIOS update is worth a try! ;)

1 more replies
Relevance 56.99%

Hello everybody!!! :8}
I have Satellite L300 :x

My problem is not working +multifunctional key+. :-( Only one. It is a key of "turn off/on" of sound.
It have started after reinstallation my OS Windows Vista. :0

What can I do? I very need in it!!!

Answer:Toshiba Controll buttons don't work on Satellite L350-107 PSLD0E with Vista


Do you have a preinstalled Toshiba Vista OS or did you change something?

19 more replies
Relevance 56.99%


toshiba recovery disc creator cannot be installed. need please assistance. thanks

Does someone have one left to the current version?

Notebook: Toshiba Satellite L555-10N
WIN7 x64

Answer:Satellite L555-10N: toshiba recovery disc creator no work Win7 x64


Seems the Toshiba recovery disk creator cannot find the image files in order to create the recovery disk.

Did you change something on the HDD?

The image files are necessary and important in order to create the recovery disk


2 more replies
Relevance 56.99%

Iown toshiba Satelite A100 and use Windows XP home edition.
After installing windows update a few days ago functional buttons on the left side of keyboard quit working - i just can use the upper one which runs internet explorer or windows media player but the other 3 buttons do not react anymore.

I tried to turn system to previous point but it gives me mistake..
Toshiba utility for buttons was uploaded and reinstalled but no result still

Answer:Satellite A100: Toshiba control buttons do not work anymore after Xp update

Download and install the CCleaner tool. This tool repairs the windows registry. It?s for free. Repair you OS.
Then download the right ?common modules? for you notebook series from the Toshiba page and install it again.

After new reboot check if the Toshiba control buttons functions!

2 more replies
Relevance 56.99%



Answer:Satellite P100-221: nVidia driver from Toshiba site doesn't work


On the Toshiba driver page you will find several P100 models.
As far as I know Satellite P100-221 is a PSPA6E-xxxxx model.
You have to choose the right notebook and then the right driver!!!
I don?t know which OS you use but on the site you will find XP and XP MCE

Therefore be sure that you use the correct driver.

7 more replies
Relevance 56.99%

The microphone does'nt work. I checked everything under windows 7-32bit. I tried with Skype and others. Nothing is working. I looked for drivers for soundcard, but the diagnostic on the toshiba support site gives as result : laptop not found. Satellite L450 with extension 173 is not listed.

I bought Satellite L450-173 one year ago. It is not listed in the list of Satellite computers on Toshiba Site. When I do Autodetect, it is not found by the search motor. Why?

Any idea on the subject?

Answer:Satellite L450-173 - Microphone doesn't work and not listed on Toshiba page

Hi reibea2,

Is the microphone listed in device manager?
If yes the microphone should be working and probably you have to enable the microphone boost in Windows sound settings.

Furthermore the microphone belongs to internal webcam so I would reinstall the webcam driver instead sound driver.

The drivers can be downloaded on driver download page where your model is still listed: > Support & Downloads > Download Drivers
Notebook > Satellite > Satellite L Series > Satellite L450 > PSLYCE > Windows 7 32bit

Check this!!!

3 more replies
Relevance 56.99%

Toshiba Satellite A200 SKU PSAF6A-02Q01N Synaptics Touch pad issues, scroll doesn't work.

Operating system Win7 x64, re-formatted and upgraded from Vista x32, after having initial problems installing drivers and getting everything to work smoothly (for at least 2 months now), i was successful. Today out of the blue the scroll on the touch pad stopped working.

I read on some forums what to do, most said try uninstalling the driver using CCleaner and reinstall.
Tried to uninstall and re-install driver from Aus Support > Drivers, did this but got error, (something about) not recognising the OS.

I went to the Synaptics website found a driver which was recognised, installed it but not really wanting to restart the pc before i get some advice first. As there is a warning about specific drivers for specific Manufacturers and Models..

Help required, please.

Answer:Toshiba Satellite A200 Synaptics Touch pad, scroll doesnt work.


Uninstall the existing touchpad driver and install this one:

Recently, it has been already discussed about the touchpad malfunction in this thread. But unfortunately, it didn't help him

7 more replies