Computer Support Forum

Recovery keeps asking for Recovery CD-ROM # 2 - Satellite 1640CDT

Question: Recovery keeps asking for Recovery CD-ROM # 2 - Satellite 1640CDT

I am trying to reinstall my Satellite 1640CDT from the original Toshiba Product Recovery CDs. After reading the first CD, it asks for the second and then continues asking. The CD appears to be OK as I can read it on another PC. If I insert a different CD, it tells me it's the wrong CD but if I insert the right CD, it just asks again and again and again ... "Please insert Recovery CD-ROM # 2"

Any thoughts?


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Preferred Solution: Recovery keeps asking for Recovery CD-ROM # 2 - Satellite 1640CDT

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Recovery keeps asking for Recovery CD-ROM # 2 - Satellite 1640CDT

Hello Tom

On this way I can say that there are joust two possibilities. Either is the recovery CD defective or is delivered with some bug on it.

Did you recover the unit in the past without problems?

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I have been trying to recover my Satellite 1640CDT, I get as far as the end of the process on Disk #1 when it asks me to insert Recovery Disk #2 and press 1 to continue. Whatever I do nothing happens. I have tried it several times, I have also checked the CD on another machine which can read it without any problems, disk 1 worked absolutely fine. Can any one give me any help as I really want to get the machine going for my mother.


Answer:Recovery of Satellite 1640CDT


When you put CD2 into DVD drive press ENTER. What happen after you doing this?
I am not 100% sure but if you put the CD2 into DVD drive it should go on alone without pressing anything. Test it.

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I'm trying to reinstall Win 98SE on a friends old Satellite 1640CDT which is coming up with lots of errors on loading. I've got Toshiba's two product recovery CD's but not the Product Recovery Boot disk which I think will contain all the batch files to load the cd's . I can create a workable Win98SE boot disk, but as it lacks the batch files to do anything with the CD's it is not much use. Any ideas where I could get Tosh's Boot Recovery Disk or other options to load the system back from the recovery cd's?
All help gratefully received:)
Dave Chester

Answer:Satellite 1640CDT Missing Recovery Boot Disk


you have to boot the notebook with recovery disc 1. If you lost this disc, you can buy one from a Toshiba service partner.


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Hello all, I have a Satellite L675. In the recovery wizard, there is an option for "Erasing the internal hard drive". According to the user manual, I am given the following warning: "Erasing the internal storage drive will delete all data on the drive, including the partitions",

Will this recovery wizard option actually delete the hidden recovery partitions (sda1 and sda3), wiping the entire hard drive, or just the user-created partitions (sda2, AKA C

Thanks for clarification on this.

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I have a Satellite L670 PSK3EE-xxxxx

When I launch Toshiba Recovery Media Creator I have two errors :
Unxcepted error, please close the app and relaunch :


Then it displays the soft and ask for 3 DVD...
Any idea why ?
Where Could I download a new version of Toshiba Recovery Media Creator ?

Thanks by advance

Answer:Satellite L670 PSK3EE - Recovery Recovery Media Creator ERRORS

Toshiba recover creator asks for 3 DVDs because three empty DVDs are needed in order to create an Recover Disk!

PS: I found Toshiba Recover Media Creator for download on this Toshiba Australian page:

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Had to use Recovery disc recently only to discover, too late, that I had lost the two media creator discs to completer the reboot.

Can't find them on the basic home page - help!

Answer:Satellite C650 - Cannot find recovery discs to perform full recovery

Recovery disk cannot be downloaded.
You can order it for a small fee.

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I have a Satellite U400 (few years old), and I never created the recovery DVD.
Now I want to do it, but for some reasons, when I launch Toshiba recovery disc creator, nothing happens...
The partition with the recovery files is there, as well as the folder HDDRecovery. I did add some files to this partition, could this be the problem ?

Thanks for your help.

Answer:Satellite U400 Impossible to create recovery DVD with Recovery disc creator

>I did add some files to this partition, could this be the problem ?
No. if you didn?t change partitions structure this should not be the problem.

Question is: does Toshiba recovery disc creator start or not? If you cannot star this tool it has nothing to do with recovery files.
Can you find this file - C:\Program Files\Toshiba\TOSHIBA Recovery Disc Creator\TRORDCLauncher.exe ?

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I just purchased a brand new laptop and have realised that it didn't come with a recovery disc or a recovery partition on the hard drive.

Just wondering if my hard disc crashes how am i supposed to reinstall windows?
The laptop i bought is a Toshiba satellite L500 and is only a few weeks old.

If anyone could help on the subject would be very much appreciated.

Answer:Satellite L500 - No recovery disc or recovery partition - How to reinstall?


Normally if I buy a new notebook or other product I read the user manual firstly. So I would recommend that you should the same before you ask different questions.

The point is that you have to create a Toshiba recovery disk yourself. Therefore start the recovery disk creator that is preinstalled on your notebook and follow the screen instructions. I recommend a high quality DVD-R medium to create this disk.

Furthermore you can reinstall Windows using the HDD recovery option. On the second partition you can find this folder that contains an image of factory settings and you can start this feature if you go in advanced boot menu and select ?repair my computer?. This is not a special partition, only a folder where the image is stored.

HDD recovery procedure is the same as Toshiba recovery disk. You get back factory settings too but the recovery disk wipes the whole HDD. The HDD recovery only the first partition.

By the way: Normally you did get this message:

+your system is equipped with hard disk recovery system. if you need to repair+
+your computer by restoring it to original factory state, you can do it directly+
+from harddisk (press F8 when you boot your computer, choose "Repair your computer"+
+and follow the menue instructions) or create a bootable Recovery Disc Medium for this purpose.+

+Toshiba recommends you to create Recovery Disc Medium using the "Toshiba Recovery Disc Creator" to ensure+
... Read more

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I just buy a new Satellite L50-A-161 with 6 Gb Ram.
When i try to create the recovery disks (3 of 4.7Gb DVD) with Recovery Media, during the verify, after writing the first disk, I receive this error message:

Cannot read file:
D: \EFI \ microsoft \boot \bcd
(error code: 02014F - 20-00000000)

and the process stops.

Is there anyone thath can help me?

These are the spec of my notobook:
Satelliete L50-A-161, 6 GB Ram, Intel Core I7 3630QM-2,40GHz,NVIDIA GEFORCE GT740M 2GB RAM, S.O. W8 64bit.
Ask for more, if nedds.


Answer:Satellite L50-A-161 - Recovery Media fails in creat recovery disk

Hmmmm.... there must be some problem with recovery image.
When you open recover disc creator and if there is option for USB media creation please test it.

Maybe you will be able to create recovery USB stick.

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I recently bought a Satellite Pro L850-1UJ with Windows 8

I've created a new partition (so i could use it as data room)
i.e. C: the windows system AND Z: my data

after that, i could NOT use the RECOVERY MEDIA CREATOR to create the recovery dvds
BUT the partition still exists and i can see the inside files from windows

IS IT a way to extract the files from the recovery partition or any other clue how i could fix the partition scheme so the RECOVERY MEDIA CREATOR could recognize it

Many thanks for your time...

Answer:Satellite Pro L850-1UJ: How create recovery DVDs from recovery partition

After changing HDD partitions structure it happens that ?Toshiba recovery media creator? cannot find recovery files. These files are marked with special markers that in your case cannot be found anymore.

I?m afraid now is too late to do or change anything. You are not the first one with this problem. We always write here that first step should be recovery media creation and later you can do whatever you want. You can even delete it.

Now you can just order new recovery disc at

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Talk about confusing. Does anyone know how to get a Toshiba C660 working after the HDD has failed and the owner has stupidly NOT followed the instructions to make a recovery disk. Will the recovery disk ( if you purchase one from Toshiba ) rebuild the new HDD along with a new recovery partition and install windows 7 (original OS ) and accept the product key printed on the Windows License attached to the base of the laptop. I have read a number of suggestions but these have been deemed incorrect by others.

Surely Toshiba must have a way of sorting this problem.

Do they read these posts ?

Answer:Satellite L660-12Q - Would recovery disk rebuild the new HDD along with a new recovery partition

Hi buddy?

I don?t think that this is really complicated? I could find all info regarding the recovery procedure in the user manual?

The recovery disk has to be created at the first day of purchase? its recommended to create one in cases something would be wrong with the HDD.

The recovery disk contain an image?. Image is a package containing Win system, drivers, tools and all the stuff preinstalled on the notebook.
You purchased the notebook and the system was already activated so you don?t need the key placed at the bottom of the unit.
Furthermore the usage of recovery disk formats the whole HDD (partitions too) and set the notebook back to the same state like at the first day of purchase.

There is also another option to recover the notebook called HDD recovery. This HDD recovery does not need recovery disk. Usage of HDD recovery would format ONLY the C (system) partition.

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I have Satellite M305D-S4830, and try to restore the factory settings, the computer brings two DVDs, which were read well, but at the end of the second one generates the error with number 10-FC12-0241 and asked to press a button to turn off the computer. So far I have not been able to restore the system and nothing to boot the computer.

Please, help me fix the problem


Manuel Fajardo Benitez

Answer:Re: Satellite M305D-Recovery factory defaults for Vista using the recovery


Bad memory can cause Recovery problems.

Go to and download Memtest. Its a bootable Floppy disk or CD that will test the memory for errors.

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Hello, I've used the recovery media creator to create a USB flash drive recovery media.

If i then use that to restore the Windows 7 installation onto a new hard drive (as SSD) will that drive itself have the recovery media partition on it?

So if I then lose the USB stick could I restore again by holding down zero when powering on?

Or does it recover the Windows partition and nothing more?

Thank you

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I have SATELLITE L350D-212 notebook with windows 7 home premium OA.
It started to complain that there was something wrong with the harddisk so I went and bought another harddisk of same size.

I have created the recovery disk when the computer was bought and have backup of all the data in external harddisk.

After I changed the new harddisk to the notebook and tried to boot from recovery disk nothing happens eventhoug I can see that there seems to be everything Ok with the disk.

Any ideas on how to get the recovery to run for the new harddisk?

I have the old harddisk attached as external disk via USB but can't boot from that too. It just stops at some point and says to shutdown.

Answer:Satellite L350D-21 Problems using recovery disks to recovery to new HDD


Usually the recovery disk should format the new HDD but I would recommend to attach the new HDD as an external device to another computer and to format this new HDD before trying to recover the notebook.

After the HDD has been formatted, connect it to the L350D and boot from the recover disk?

Good luck

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I need to try and do a system recovery on my Satellite U400-146.
However i don't think it came with a disc.
Does anyone know how initiate the system recovery on this laptop?

Answer:Satellite U400-146 - How to start recovery without the recovery disk


The Recovery disk was not provided with the notebook because there was a tool called Toshiba Recovery disk Creator which allows you to create a recovery disk!
Please check if you can create a recovery disk using this tool!

If this is not possible, then you can check if the HDD recovery is available.
For more details check this HOW TO:
[How to recover a Toshiba notebook with the HDD recovery procedure?|]

As last option you can order a recovery disk from here:

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Hi all

I have a customers Sat M40-197 which was badly messed up with malware so I did a full recovery using the supplied disc which has the product number PMR400490EN0. After restart the system just hangs in normal mode, and on safe mode I notice that the last line logged is Mup.sys but even in that mode the system still doesn't start. I've tried using Ghost in advanced mode not resizing the partition but no matter what I try I can't get it to start.

Before I take what I think is my only option of using a standard OEM XP Home disc and installing using the supplied product key I was wondering if anyone had any solutions to this?

Thanks in advance.

Answer:Satellite M40: Recovery procedure hangs on restart after using recovery CD


sounds first like some Recovery CD error. I mean it?s possible that the CD is physically damaged or whatever and then some data may be corrupted.

If not then I would assume the following reasons:

- HDD is not properly formatted -> reformat it completely and create one BIG partition
- HDD is faulty -> check the HDD with some special HDD tool from the manufacturer (in most cases you can download it from the manufacturers website)
You can also download "UBCD4WIN" (just google for it) and check your HDD with the integrated tools
- The memory could be faulty -> use the "UBCD4WIN" and check the memory with "PI" or "SuperPI"

Thats it..


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I would greatly appreciate advice on the following.

My Sat Pro M70-220 (PSM75E-00D008G3), laptop has 4 partitions created by Acronis Disk Director Suit v9:

C: OS-Win XP Pro SP3
D: Programs
E: Data& Downloads
F: Backups

After booting the laptop into Win XP, I inserted the Toshiba Product Recovery CD into the DVD-RAM drive
and navigated to BMP folder, R:\G_INST\BMP, where I found the file "menu.bmp" which gives 2 Recovery

*1. Recover entire Hard disk*
Warning . All stored data o your computer will be lost.
Factory pre-installed software will be installed.

*2. Expert Recovery Mode Warning:*
This is for PC experts only.
Factory pre-installed Software can be installed onto an existing partition.

My questions are with respect to using the "Expert Recovery Mode" :
- will I be able to use the "Expert Recovery Mode" of the Recovery CD to reinstall the Win XP Pro (factory pre-installed software) onto my C: partition, whilst not affecting the D, E & F partitions ?
- will I be able to format the C: partition, using the "Expert Recovery Mode", without formatting the other partitions ?
- what is the exact "Expert Recovery Mode" procedure ?
- where can I find further info on the "Expert Recovery Mode" procedure ?

Thank you


Answer:Re: Using Expert Recovery Mode in Product Recovery CD for Satellite Pro M70-220

>will I be able to use the "Expert Recovery Mode" of the Recovery CD to reinstall the Win XP Pro (factory pre-installed software) onto my C: partition, whilst not affecting the D, E & F partitions

Yes, this should be possible. Using the Expert Recovery Mode you should get the Ghost window in which you could select the partition where the OS should be installed. In such case only this partition would be formatted.

> will I be able to format the C: partition, using the "Expert Recovery Mode", without formatting the other partitions?

Yes, theoretically this should be possible.

> what is the exact "Expert Recovery Mode" procedure ?
As I mentioned above, this mode allows you to restore the OS on a certain partition and only this partition will be formatted.

> where can I find further info on the "Expert Recovery Mode" procedure ?
How about searching here in the forum?
I found this thread:

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Dear all,

I delete all data in C:\ drive and I do a format c:\

I don't create a Recovery CD, and now I can't restore with F8, but I show that I have a recovery partition on D:\ drive.

Please, how can I restore it ?

Thanks in advance for your help.

Best regards,


Answer:Satellite C670 - formatted C:\ and no Recovery CD but recovery partition


Maybe this thread about a similar theme would be useful for you:

If this is not helpful or if you will not be able to recover the notebook using the method mentioned there, then you will need to order the recover disk from here:

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Stop 0x000000001A *Memory_Management* Blue Screen during recovery.
Please help.

Answer:Satellite L500-12T System Recovery from Recovery Disks

First recovery or first notebook start?
HDD or DVD recovery?

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My two-year old Satellite C75-A-14X suffered a major hard drive crash a few weeks ago. My data has been backed up, but I've been unable to repair my PC, and as I hadn't created any recovery media, I bought a system recovery USB stick from Toshiba. I received the USB stick today and attempted to restore my laptop to its factory default settings. I left my laptop to perform the recovery for about an hour or so. When I returned, the screen said that there was an error (I didn't make a note of the error code) and the recovery had failed. Now, when I restart my laptop I get a blue screen with the following text:


Your PC needs to be repaired

A required device isn't connected or can't be accessed.

Error code: 0xc000000f

You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer.

Press Enter to try again
Press F8 for Startup Settings
Press Esc for UEFI Firmware Settings"

When I press Enter or F8, my laptop remains on the blue screen with the above text. Pressing Esc is the only option at this screen that works. How can I re-attempt restoring factory settings from the recovery USB stick?

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Well, for the first time in 8 years I had to do a system recovery using the disks i created when i first bought my l300-13s using the Toshiba Recovery Disk Creator.
I had inadvertantly deleted the HDD Recovery partition when i set out to do a clone using a bigger HDD.

What I want to find out is instead of making recovery disks to DVD can i make a recovery USB flash drive?



Answer:Satellite L300-13S - Recovery USB instead of Recovery DVD Disks?

When you open Toshiba recovery media creator you can see options which media can be created. I?m not 100% sure but I think on old L300 there was option for recovery DVDs only so I think you cannot create recovery USB.

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I have two original recovery DVD's from Toshiba with my P300-18M laptop.

Do I still need the HDD recovery image on my labtop drive F: ???

Can I use that disk space for other issues

Answer:Satellite P300-18M: Do I need HDD recovery image if I have Recovery DVD


If you have crated the Toshiba recovery DVD and if it?s working properly then you don?t need the recovery image on the HDD because you could reinstall the OS using the created DVD.


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Hi all,

here is my GOAL: I want to reinstall the original Windows Vista as it was when we bought that laptop.

My PROBLEM: we never succeeded to create that recovery DVDs (just after the purchase), always gave an error... today and to my surprise, I cannot find any recovery tool from the OS either...

1- At power off/on: I tried the "0" key (as read in internet) but did not do anything special..

2- I tried then from this options menu (after F8 at reboot): REPAIR YOUR COMPUTER
Then (after choosing spanish language and logging as user) I tried to lo launch the WINDOWS COMPLETE RESTORE but it said that no CD/DVD found ....(no current issue with this CD/DVD player = working fine)

3- I tried then the other interesting option : HHD RECOVERY (More or less like this, as I have it in spanish version)...Just a pop-up opened (maybe about the recovery DVDs) but without any buttons to follow the process....

Trickier situation now, isn't it?

4- INFO:
I could find the hidden partition and unhide it. It contains folder and files: a 'source' folder, 'boot.sdi' file if I remember well..and maybe more..
=> I copied them on a USB key and recorded as well on a new DVD (and the image.iso of them as well) and repeat the above points 2 and 3, but nothing changed...(the content of this DVD is read without any problem on another laptop)

- This folder and files (found in hidden partition) means that the recovery is still there?
- Is there a sp... Read more

Answer:Satellite A100-999: Recovery process (without recovery DVD/CDs) ?

I understand now that these files (in hidden partition) are those used for showing this special menu (after clicking REPAIR MY COMPUTER) with WINDOWS COMPLETE RESTORE, HHD RECOVERY, ...

Is that right?

Then I suppose that I should have a RECOVERY folder somewhere..but I read in some posts that comment type :"the A100 series has not been equipped with the HDD recovery partition"

If not available then, I'm already then on this last-chance-step explained above? this means to order the recovery DVD on [|]

anyway, I'm waiting for some feedback from you guys...

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The above Laptop is about 6 years old and after updating AV I find that memory is insufficient.Current memory 64MB with 4MB being used for display.How do I increase the memory?Mike

Answer:Memory on Toshiba Satellite 1640CDT

This is the spec for your Toshiba:click hereIf you order 128MB of RAM from Crucial (you can check out the exact version for your laptop on its website) you should be able to add it easily.My daughter has a Toshiba Satellite and upgrading the RAM, IIRC, was pretty straightforward from underneath the case.

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I have a Satellite 1640CDT, and I can't get the little mouse/joystick device in the middle of the keyboard to function.

Toshiba only supplies 1 modemdriver for this laptop ! :(

I'd really like the drivers for both Windows 98 and XP

thx !

Answer:Satellite 1640CDT - Need accupoint Win 98 and XP drivers


I found only some Win 98 drivers for this oldie!
You can find the drivers on the Toshiba European driver page but the accupoint driver has not been released.

This notebook is very old (stone age) notebook and therefore the drivers have been moved to Archive area.

Archive -> Satellite -> Satellite 16xx -> Satellite 1640


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I'm using Lenovo G460, running on Windows 7. Recently my computer has been running pretty slowly so I decided to do a system restore with OneKey recovery 7. I selected the default backup option. However, the backup was stuck at 18% and then a popup told me that there was an error. I couldn't start Windows from there on. I need advices desperately I would appreciate any help. Fyi, I had back up discs(3parts) too, which I tried after the disaster happened but when the system does not recognize my back up discs.  What should I do now? Any options other than bringing my laptop to a repair shop?

Answer:Recovery disc not working, default recovery in OneKey Recovery does not work too

Hi helpmeleh,
Welcome to Lenovo Community Forums!
Can we first check if the disc will load,
   Here's how.
      Make sure that the First DVD is in the computer,
       Turn OFF the computer, Turn it Back on and start tapping F12 to pull up the Boot selection Menu.
       Try selecting the CD/DVD and press Enter.
        See if this will let you load the CD and load the recovery.
If it will not push either,
A recovery CD from Lenovo Support center may help but before going with that option, You might want to have the HDD checked, Because the HDD slow read .write and a Recovery from OKR that gives an error is a symptom of an HDD failure.
If the computer still loads the old OS you can download a Lenovo Storage Test
or If the computer cannot currently load an OS you might want to bring the HDD to a local Technician to have it checked.
If the HDD is proven Defective then it needs replacement,
If the HDD is still OK then you can call Lenovo technical Team and ask how to obtain Lenovo CD. Fees may apply
Solid Cruver

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified ... Read more

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Well, the other day, my L45 froze up, so I restarted it - to find that an OS file was missing.

So I tried the system restore, and it ran until the end where it said it had a problem and closed.
Then I tried the recovery discs. It ran all of disc 1, moved on to disc 2, started restoring, and then stopped at 17% restored.
I tried the discs several more times and it always stops at 17% and gives me "ERROR : 10-FC12-045D" - "Recovery error".

I have looked everywhere for what this error is specific to, but have gotten no results.

Answer:Satellite L45 Recovery stops at 17% - ERROR: 10-FC12-045D - Recovery error

I really do not believe you can find explanation for this error because Toshiba use RECO software for OS installation. My experience says that in such case there are two possibilities: either is recovery CD/DVD defective or the HDD make some problems.

I recommend you to obtain original Microsoft installations CD and try to install clean Windows to see if the installations procedure ends properly. If not maybe is really HDD defective and after 17% there is some defective sector.

Check it out. Anyway I recommend you to contact authorized service provider in your country. They can say for sure what is wrong there.

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My laptop crashed (Toshiba L305-s5921 series).
I dont have the recover discs, but I do have the recovery disc for my Toshiba A215 series.

Can i recover my laptop with this disc.

Answer:Can I use the Satellite A215 recovery disk for Satellite L305-s5921


You can not use the Recovery disk designed for A215 because the A215 is simply different notebook model which need different drivers as the L305!

The image on the recovery disk contains the OS, drivers and tools and if you would use different recovery disk then wrong drivers would be installed on the L305 and this can lead to other troubles!!!

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I lost the product recovery disk for my P100, but I do have the disks for a P30 and P300, both of which are windows XP.

My P100 which my husband uses has become so slow that I feel I have to reload it. But when I tried starting up holding 0, F8 and F12 (one of them gave me a menu, I forget which), I couldn't find an option which allowed it to return to factory settings.

So I wonder if I can use one of the other product recovery disks on the P100? Would really appreciate advice. (I used to own a P30, and I still own a P300)

Answer:Can I use product recovery for Satellite P300 on Satellite P100?


Every single recovery image is designed for certain notebook model. Why?
Every notebook model has specific hardware infrastructure and also specific drivers are needed.

When you compare two different notebooks there are different CPUs, graphic card, modem, cam maybe and so on. So if you want to have properly working OS this will not work.

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Hi everyone, I know this must sound like a real stupid title, but please bear with me for a moment: Having wiped my R50p clean with the "Access IBM" button, I noticed that I only had a C drive with 20 GB of which much was in use. In Windows XP Disk Manager I saw that there was a whopping 55 GB on a hidden partition that I only had the option of to "remove", not to activate or anything else. Realising that this was the hidden partition with the IBM restore files, I was hesitant to take any action. After doing some research on several forums I found that the recovery part should only take up 20 GB, which corresponded somewhat to the fact that Disk Manager showed 42 GB of 55 GB to be "free" (if only I could use the free space!). In order to access those magnificent 42 free GBs on the 55 GB hidden partition, I first created a ThinkVantage recovery disc (strangely it was only one CD-R) and disabled IBM Predesktop Area in the BIOS. As a result, I proceeded with deleting the 55 GB partition and it became unallocated space, therefore allowing me to make it a new partition and assign a drive letter (in this case D), doing a "quick format (NTFS)" in order to be able to use the space available, and finally giving me the full 55 GB. Since I had preferred to leave the recovery files on the hidden partition, but had no idea how to access the useful other 42 GBs, I followed the abovementioned procedure. Now my question is whether it's possible to recreate another hidden parti... Read more

Answer:?? Restore Recovery Partition with Recovery Disc after deleting Recovery Partition

pvanedan, welcome to the forum, after reading your post several times I think I understand your situation as it is now. The answer is as follows; which you may not like sorry  You have successfully deleted the recovery partition in order to gain more space, that's the good news  The cd you have created is only a boot cd and not a recovery cd, this would be used to boot your ThinkPad and access a recovery backup which is stored on another hard drive, cd/dvds or over network. It alone is not able to recreate the recovery partition which you no longer have, that's the bad news  I would suggest backing up your files regularly and using an appropriate imaging software to backup your installation. Edit: What I don't understand is; why 55GB? The partition should have been around 4GB, maybe it was full of backups??Message Edited by andyP on 07-03-2008 07:30 PM

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Hello I need help I have a Acer windows 7 I tried all the possible recovery options the only that can help me is the command prompt I tried most commands but need help thank you
(I do not have a repair disk)

Answer:Recovery - Split from

Specific Acer model?

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hi every one !! m facing a series problem in G560 laptopshaving preloaded win 7 home premuim 1.)after creating the recovery dvd's using one key recovery software.the automatic recovery system that is one key recovery stops working. it leads to normal boot up of system even after pressing the "one key recovery button" and the hidden partion (O or E). become visible in my computer. 2.) one key recovery button does not works. do lenovo have any solution for this.?? because its a software error if some one want o fix this from service centre they charge upto Rs.2000  

Answer:one key recovery stops working after creating recovery disc in G560 models(india)

Hi Pradeep, i am also facing same kind of problem. In my case when first time i have started creating recovery CD, that time i just stopped in between because that time i don't have enough no of CD. After that i saw that hidden partition 'O' getting visible. Now, the problem is after pressing the recovery button when i am trying to burn the Cad's its showing me error like, "the image not found in the default path". I don't know what to do. I had bought it in Feb.. Now i am trying to create the Recovery CD. Please help out anybody..

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A few days ago out of the blue, my laptop began to take a very long time at the login welcome loading screen. Even after that, it gets stuck at a black screen with only the cursor (which you can still move around).  This all takes about 15-20 minutes, after which the desktop loads.  The happens when I shut down the computer and restart it, but not after awakening from hibernation. So for a while I only used hibernation instead of shutting the computer off.I eventually got tired of this and decided to try to restore the laptop to factory default using the built in one key recovery.  The problem is that when I try to get the computer to boot into recovery mode, either through restarting from the application or booting from shut down by pressing the one key button, it still hangs like before and just loads windows. I'm currently running Windows 7 (what was originally on the laptop). I'm also wondering of there is a way to boot into the one key recovery environment from a USB instead, maybe that could be a solution around this. If anyone could kindly provide steps on how to go about doing this, I think that it would be worth a shot!Anyone have any other ideas for how to fix this? Help is greatly appreciated.

Answer:Lenovo Y570 hangs when loading desktop; One key recovery not booting to recovery mode

Do a boot time analysis using event viewer by following this tutorial: I think there's no way to boot to the One Key Recovery that is stored on a USB. However, you can clean install Windows 7 from a USB boot by following this Don't forget to make a factory reset discs using OKR software within this location C:\Program Files\Lenovo\OneKey App\OneKey Recovery\OneKey Recovery.exe (at least 3 are needed when I did mine).

Lenovo Y470: i7-2670QM | 8 GB DDR3 1333 MHz RAM | Nvidia GeForce GT 550M | 500 GB 7200 RPM Seagate HDD | ASUS PCE-AC56 802.11ac Network Adapter | Windows 7 Professional 64-bit

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I've got a z580 which came with pre-installed Windows 8.0
Following a Windows corruption I have successfully re-installed Windows 8.0 using OneKey to the original factory status and the z580 is functioning OK, having applied all Windows updates.
However I cannot create a recover disk becauase as soon as I click 'System Backup' in OneKey I get the message 'Current system can not support backup'.
What do I need to do to get OneKey to create a recover disk?
Mod's Edit: System model added to front of Subject line to improve visibility / clarity

Answer:z580 - Creating recovery disk using OneKey Recovery System Backup is failing

Page 23 of the hardware maintenance manual discussess the use of Recovery Disc Sets to make a recovery. There are no instruction on how to make these discs. Why not give Lenovo a call and inquire on how to obtain this disc set from them?

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There are discussions on creating recovery disks with OneKey Recovery 7.0. But my G500 is  with win8.1 and Onekey 8.0. I didn't see it support creating CDs. And when I tried to create such a recovery image, OneKey 8.0 said it needs 90G space. It looks like OneKey will backup all files from my C disk. I just want to create factory recovery disks, in case the HDD failed. Can anyone tell me how to create such disks? (It doesn't make sense to spend 60$ to order such disks from Lenovo)

Answer:how to create factory default recovery disk with OneKey Recovery 8.0? (G500, win8.1)

hi lenovo-user-kw,
Thanks for Posting!
Yes that option is not available on Windows 8 and 8.1.
This is tha way i think possible to extract a recovery media
Solid Cruver

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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i tried to burn a Factory Recovery DVD using Onekey Recovery tool. i chose Create Recovery disk, selected Factory Default recovery disk and got to the burning options. The disks were successfully burnt. I tried to burn one more set for safety but I get the following error message. The program cannot find the service partition. This function is currently unavailable. Is there any solution for the problem?


Go to Solution.

Answer:Y550 Lenovo recovery hidden partition visible and One Key recovery doesnt work

restart your computer and try again or copying the disks using nero may help.there are ways to activate hidden partition but not suggested.

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Greetings everyone! Problem 1I have a new Y480 (Windows 7 - 64 bit). When using OneKey Recovery and choosing to attempt burning 'recovery discs with existing backup image', then the defaults are chosen on the next screen (Source: Default Path; Image Path: D:\Lenovo\OneKey App\OneKey Recovery\backup.wsi), an error of: "The image file is not valid. Please select a valid image file" appears. The 'Select Another Image' option under the 'source' cryptically proves no help. Problem 2Also, It was stated in the documentation that system backups could be made to discs. NOT! Apparently the only option is a hard drive. It does not allow the disc drive to be a destination. BTW... the D: partition is too small to accept a system backup! Who planned that out? So... anyone out there able to help me make 'recovery discs with existing backup image'? Thanks!

Answer:Y480: OneKey Recovery: Cannot 'Create Recovery disc with existing backup image'

Scolex wrote:Greetings everyone! Problem 1I have a new Y480 (Windows 7 - 64 bit). When using OneKey Recovery and choosing to attempt burning 'recovery discs with existing backup image', then the defaults are chosen on the next screen (Source: Default Path; Image Path: D:\Lenovo\OneKey App\OneKey Recovery\backup.wsi), an error of: "The image file is not valid. Please select a valid image file" appears. The 'Select Another Image' option under the 'source' cryptically proves no help. Problem 2Also, It was stated in the documentation that system backups could be made to discs. NOT! Apparently the only option is a hard drive. It does not allow the disc drive to be a destination. BTW... the D: partition is too small to accept a system backup! Who planned that out? So... anyone out there able to help me make 'recovery discs with existing backup image'? Thanks!Hmm since the laptop is new,i would restore to factory settings, that may be best . Double click the OKR icon on your desktop and click on ''System Recovery'' a notice will pop up ''Do you want reboot your computer,into the system recovery environment'' click yes and then follow instructions. Please note ''?nitial state''stands for factory settings,so choose that when the option appears. Now AS SOON AS  the system is recovered,BEFORE doing anything else, please check to see,if your current problems  still exist Let us know how it goes.&nb... Read more

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I know a BIOS update on my Latitude with Windows 8 and Bitlocker activated on the O/S drive triggers Bit locker recovery on startup. I don't have the recovery key and so am stuck. How to recover without the Bit Locker recovery key?

Answer:BIOS update without suspending Bitlocker has triggered a recovery and on start up I am prompted for the recovery key

The solution I found was to install the previous version of the BIOS, but without being able to boot into Windows, I needed to install the previous version of the BIOS in DOS. Some server products provide a F12 boot up menu option to roll back a BIOS update, but this is not available in my Latitude.

I downloaded the correct BIOS version (the additional info section made specific reference to it being installable from Windows or DOS). I prepared a bootable USB key (to a dos prompt) and copied the bios installer executable to the memory stick.

Because secure boot (UEFI) is enabled, it is not possible to boot up from USB key, so legacy boot mode needs to be enabled. There were 3 settings that required changing in the BIOS before I was able to boot from the USB key.

Once I was able to boot into DOS from the USB key and got to the DOS prompt, I ran the BIOS update exe. The laptop rebooted, installed the previous BIOS version and then rebooted again. I pressed F2 to get into the BIOS and changed back the settings as they were (secure boot UEFI). I then managed to boot into windows without being prompted for the Bit locker recovery key.

You able to export or view the Bitlocker recovery key by going to Control Panel -> Security -> Bit locker Management, and temporarily suspend protection (until the next reboot). It is possible to run a commandlet to specify the number of reboots bit locker should be suspended for.

You may find that installing the previous version of the ... Read more

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Hello - please bear in mind that I am not technically proficient, but in fairness i don't think one should be.  As the Lenovo doesn't come with a back-up or recovery disc, I obviously need to make up my own.  I thought that the OneKey recovery system would lead me through it (it says it's "easy-to-use"), but right away I'm confused:  what's the difference between "System Backup" and "System Recovery"?  I keep reading the blurb and I've read the "Help" file, but I'm not getting any closer to understanding  The System Backup seems to require 98.9 GB space, which obviously the hidden drive doesn't have.  I'd need a stack of DVD-Rs for this (I was kind of hoping two or three) or a whole new removable drive  -- does this seem right?  But, again, what am I looking for, a System Backup or a System Recovery?  On my old Acer, it used to lead you through this step by step and it was incredibly simple.  Now, it seems the only simple thing is me.  Any patient help would be much appreciated.  Thanking in advance, Adam K.

Answer:completely lost - Creating a recovery disc for IdeaPad Z580 (and OneKey Recovery)

They are similar. One difference is that if the disk is defective you cant use OKR anymore. Thus you can't do any restoration yourself. You will have to send in your unit to Lenovo to have the disk replaced and your system restored to factory default. You don't need a stack of DVD-Rs to save your backup ... System backup files can be saved in an external Hdd drive plus the creation of a Repair DVD disk for startup and restoration purposes.

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In my previous topic (gateway-laptop-with-ssd-not-find-vista-sp2-wont-start-pxe-e76 ) , I was unable to restart my Gateway 32bit Vista laptop, except by using the Gateway Recovery management Partition. and doing a "Recovery with automatic data backup."

This recovery worked flawlessly, and recovered Vista to its 2008 level, including 60 associated programs and Windows updates, and built an associated 23 gig BACKUP file which was stored in the top level of the Local Disk (C directory.

It included a top level directory folder named: 14-08-23 12:39 AM, beneath which were folders, the same folder names that Vista initially builds in its structure including; Documents, Google, Graphics, Intel, Perflogs, Program files, System Volume Information, Users, and Windows, along with additional folders that had existed in the previous version on my computer, such as AmiPro, Downloads, Quicken98, and other programs and folders of mine, built since the previous recovery when I'd replaced a failing hard drive with a Crucial SSD.

However, after recovering to this stage, I did not know the proper way to continue the recovery, how to get this backup structure back into the Local Disk (C structure in place of the one the recovery had built.

I thought the first priority would be to continue applying updates to the system using Windows Update. But I ran into a problem with Windows Update, so went ahead and used the standalone installs of SP1 and then SP2, but Windows Update is still ... Read more

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Hi there people. First post so sorry if it's in the wrong place or anything. I've had as much of a search as I can and haven't found anyone with quite the same situation as me. The questions come at the end of the rambling background to my problem!!! Hope you can make it through to the end! My E520 recently just went beyond it's warranty and surprise surprise fairly soon after that I got a warning through ThinkVantage that there was a problem with my internal hard drive. When I googled the problem it said that the hard drive was going to fail and to replace it immediately.  As I (like an idiot) hadn't got round to backing up my computer properly (I'd saved all music, photos and videos to a seperate hard drive but hadn't done a Rescue and Recovery or Windows back up) I went out and bought a seperate hard drive to back up the computer and some disks to create the recovery boot disks.  When I went to the Q drive to do this I misunderstood the question about do I want to create a data back up disk. I thought this meant all my media so I said no and created just the boot recovery disks.  So my question (told you I'd get there) is this. When I replace the internal hard drive and use the boot disks to install windows will I then be able to use the Lenovo Rescue and Recovery to restore my computer to it's former glory? Or will the fact that I'm not restoring the Lenovo skin (sorry if my terminology is wrong here. Not sure what to call it) ... Read more

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Hi, I have a just purchased the ThinkPad E550. I want to create recovery disks for the system. I have already upgraded the laptop to Windows 10 (system came with Windows 7). There is no OneKey Recovery icon that I can find, and I understand that this may not be available for anythign above Windows 7. How do I create the recovery disks? Thanks

Answer:How to create recovery disks for ThinkPad E550 with Windows 10 and no OneKey Recovery option

Hi srm17,
Welcome to Lenovo Community.
Does this help?

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Not able to do full recovery on u310... I have created "Factory Default Recovery Disc" previously and have 3 DVDs.  No matter what I tried I'm getting this Notice on trying to recovery from factory DVDs. "The program cannot restore the system partition because its structure is incorrect.  You may have to recreate the partition to continue." When I click "OK" it goes back to the "Welcome to Lenovo OneKey Recovery" screen.  I'm not able to get past this error.

Answer:u310 not able to recover using OneKey Recovery - "Factory Default Recovery Disc"

Adding... The NOVO key recovery does not work.

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I have ORK 6.0 preinstalled and I created a backup as soon as I bought the machine. The backup worked fine but I can not create recovery disks since the combo box where you are supposed to chose the drive where the backup will be copied is empty. Any ideas? Thanks in advance   

Answer:S10 - One Key Recovery - Select Drive combo box is empty when I try to create a recovery disk

To create recovery disks, you need an optical drive capable of writing to either CD or DVD media [depending on which method you are using]. I don't  think the S10 has an optical drive so you are left with two options. 1) Connect an USB CD or DVD writer and create the recovery disks. 2) Use VirtualCD to create a virtual CD/DVD writer to which you can write your recovery disks and then transfer to another computer I would actually recommend that after you have created recovery disks, that you look into creating a recovery USB instead of having to carry an USB optical drive with you all the time. Since the recovery disk is based off of Windows PE 2.0, you can do step 3 in this article to make your USB flash drive bootable. Then copy all the files on the recovery disk to the USB. If you use max compression when creating the backup, you can get away with using a 4GB flash drive.

\\ I do not respond to PM regarding individual tech support. Keep discussions in the forum for the benefit of others //

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Hi.I have an IdeaPad 310 that shipped with a 2TB HDD that I would like to replace with a 512GB SSD.After speaking with Lenovo support i was under the impression that I should be able to use OneKey recovery to create a USB recovery image, swap the drives over and use System Retore to load a factory fresh OS on my SSD. I have prepared the Recovery USB drive. I am in the process of trying to initiate the OneKey Recovery system restore. This is where i run into problems. OneKey does not pick up my USB drive recovery image.Ok - perhaps the USB drive is not configured as a bootable device. I have used DiskPart to reformat the drive to NTFS format and make the boot partition active (diskpart active). My USB drive is too large to format as FAT32...NTFS is not compatible with UEFI...(?)... So in the BIOS I have selected Boot Mode as Legacy..., Disabled UEFI... USB is enabled.Now when i run OneKey recovery --> System restore... UEFI network boot does not start up, but i receive an error that no OS was found, remove drive and restart (or words to that effect..). What next? Do i need to Format in FAT32 in order to boot from the recovery drive?  

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My T61's Rescue and Recovery software in WinXP can't recognise/use the Vista's ServiseV002 partition to go back to factory settings.  I tried both in the pre-boot program and the Rescue and Recovery  in windows Xp, but both of them can't get to the hidden partition to go back to factory settings. I didnt make a rescue CD before formatting the C drive. I think the hidden partition is enough for me to get a clean Vista when I want at that time but I am wrong.  Hope someone can get me an answer, thank you! BTW i am in a educational system, I can get Vista Ultimate for 7 bucks, so if I can't get the Vista from the hidden drive, I can just bought one from school. It's not the end of the world!!!

Answer:T61:Rescue and Recovery in Winxp can't recognise/use the Vista's hidden recovery partition

anyone can help?

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i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5
is there any technical help me please...thx
however...its cant recovery or reset my laptop back to factory image...

just like this photo...
recovery cant... refresh also cant...

Answer:windows 8.1 recovery problem and install dell backup and recovery software...

just similar same with my problem, my one is factorysetup error 5, i think its different...
however my recovery software uninstalled, because installed new version need to uninstall old version, after it cant install new version....
then ur laptop can launch recovery or not??my one cant just show above picture.....

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Hi!  First of all - sorry for my english. I have problem with my Lenovo G570. I make a backup DVD with system by OKR (4DVD). Then by accident i DELETED my recovery partition. When i try to boot from these DVD i get error: "The program cannot restore the system partition because its structure is incorrect ,you may have to recreate the partition to continue". My partitions looks like this: C: New installation of Windows 7 enterprise trialD: Lenovo (default partition with drivers and backup)Hidden empty partition where recovery was. What should i do now?

Answer:Lenovo G570 - I delete my recovery partition, recovery DVD doesn't work.

@meliegree,Did you make a Factory Restore disc in OKR or did you just do the backup only?If its backup only, you might need to contact Lenovo support to get a factory restore disc instead in order to get the partition fixed.

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When I try to use the Factory Recovery Disk creation program in the ThinkVantage Tools on my W701 with Win 7 x64, I get this message "Unable to Find Files for Recovery Media" and the program won't go forward.  Any ideas out there? Thanks, Jim


Go to Solution.

Answer:Factory Recovery Disk says "Unable to Find Files for Recovery Media"

did you delete the recovery partition on your hdd?

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Hi everyone,

I recently purchased a Dell Windows RT tablet from someone. It had the problem of not starting anymore. I managed to get my hands on a Windows RT 8.0 Recovery USB Image for this type of tablet. I used a Imaging tool to install this image on a USB drive.
I booted with this and I could access the Advanced recovery options. I started the Command Prompt and launched Diskpart. I saw all of the partitions where gone. So I used Diskpart to re-install all of the partitions using the Microsoft standard.
It looks like this:

convert gpt
create partition primary size=450
set id=DE94BBA4-06D1-4D40-A16A-BFD50179D6AC
gpt attributes=0x8000000000000001
format quick fs=ntfs label="Windows RE tools"
assign letter=T
create partition efi size=200
format quick fs=fat32 label="System"
assign letter=S
create partition msr size=128
create partition primary
shrink minimum=4200
gpt attributes=0x0000000000000000
format quick fs=ntfs label="Windows"
assign letter=W
create partition primary
set id=de94bba4-06d1-4d40-a16a-bfd50179d6ac
gpt attributes=0x8000000000000001
format quick fs=ntfs label="Recovery image"
assign letter=R

All went well. After recreating the partitions, I used DISM to deploy the *.wim image on the USB drive to the Windows partition and installed the bootloader afterwards. The tablet was fixed after this :) I installed Windows RT 8.0 and updated to Windows
8.1... Read more

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I was trying to create the factory recovery on my usb drive when my computer went to sleep unexpectdly. Worried this would corrupt the install I canceled the install. Now every time I try to do it again I get the message... "Unable to Find Files for Recovery Media" What can I do?

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I bought lenovo thinkpad X230 in January 2013. I made a recovery USB on a 16 GB pendrive. I bought a windows 8 pro upgrade offer as well. But i did not install it at that time and kept it for future use.  About a week ago I installed windwos 8 on my system in dual boot mode making a partition on primary HDD.everything went ok with only problem that my windows 8 did not activate. I was ok with that. But when i tried F11 recovery function, it was not working. So i tried factory reset through recovery USB i created earlier. It opened up and said BOOTMGR missing. Later with some research I realized that i didnt make USB active (bootable) before burning it.(Though this is ridiculous considering, tools provided must have done that. Like when you make windows bootable.) With all this(and me panicking), I tried backing up my data with image i created through R & R tool. After back up, I lost my recovery partition on HDD. And I guess i accidentally deleted System_DRV partition as well.  Though my computer is running fine. I need a bootable media. it would be great if you can provide it. Also if you can restore my comp to factory setting with recovery partition, it would be great.Please help me. Thanks in advance.


Go to Solution.

Answer:Thinkpad X230- No recovery partition, lost System_DRV and have no recovery media

Hi, You can make bootable media (CD, USB stick or USB HDD) for using with your Factory Recovery Data USB stick.Just launch Lenovo Factory Recovery Disks app from Control Panel, deselect Data media creation, select needed Boot media type. Note you'll need less then 300 mb free space on media.

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I recently created Recovery Discs in Windows XP, but when I insert Disc 2, it always says that it is the incorrect disc so I cannot continue the factory restore.Now I'm trying to restore by booting into the Rescue and Recovery on my hard drive, but it cannot find the hidden factory partition on the hd. It also now says that the restore had a "convertion" error when it wouldn't recognize disc 2 and will not let me try to look at my hard drive to restore anymore. If I use the RR boot disc, it will let me try to restore, but it finds nothing restorable on the HD.I did look at the hard drive and see 2 partitions with one being a IBM_SERVICE partition with 3.9GB total size and 2.9GB free space.Please help, thanks.

Answer:t43: Recovery Discs are corrupt and Rescue and Recovery won't restore from the Hard Drive?

Hi, maybe somebody here could help me. i've totly lost the original partition of IBM on my T41 thinkpad. If somebody could advise me how do i get it back, i would appreciate it very much. Thanks,Shai

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Hi Folks,

I finally got round to buying a USB DVD drive in order to create recovery discs for my NB200-10Z. I got the following:

* Samsung SE-S084C, External USB 2.0 Slimline 8X DVD Writer, Black

I have twice tried to create a recovery disc and am now left with two trashed DVDs. The error codes in the error window are:

Error Code: 0E01B5-26-2A040803
Error code: 02016F-3C-00000000

The first time the burning was stopped, the second time the verify failed.

Can anyone shed light on this?

Answer:NB200-10Z: Can't make recovery disk using TOSHIBA Recovery Disc Creator

Hey mate,

Which disks you are using for creating a recovery disk?
I had a similar issue that it wasn?t possible to create the recovery medium so I bought blank DVD?s from another manufacture (Verbatim DVD-R) and this worked!!!

It seems that DVD-R mediums working good instead DVD+R?
It?s worth a try!!

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Recently purchased Toshiba Satellite C660-21Z and tried to create recovery discs as recommended. Recovery Media Creator consistently fails on both Disc #1 and #2 with error messages during validation:

Failed to read E:\sources\boot.wim (Error Code 020150-20-00000000).

Have tried different DVD types without success. Anybody able to help?

Answer:Recovery Media Creator failing to create system recovery discs


Check please THIS thread and i hope you will find solution to this.

Good luck

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Hi All, I am prepping a new Lenovo Yoga 13 for a user.  I want to create recovery DVD(s) for the new system with the OneKey Recovery software.  When I open the application there is no option to create media.  There are only a backup option and a restore option.  I called tech support and they advised if I attach a DVD drive the option to create media will appear.  I did this but no luck.....  I am attaching first a picture of what I see when I open One Key Recovery And secondly to show that I do have a usb DVD connected here is a picture of the DVD attached with a blank DVD inside it.  I have downloaded the lastest update to the One Key Utility and am running version:  Can anyone give any insight as to why the create recovery media isn't there for me?.....


Go to Solution.

Answer:Yoga 13 doesn't have an option to create recovery media in onekey recovery

I found the answer to my own question.  Essentially in version 8 there is no way to create recovery media with this utility.  I came across the following link which I am going to try:

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Hi All, Okay, I have been spinning my head, I have an OEM version of the Rescue and Recovery and Product Recovery disk from IBM, since the T43 that I got from someone, was wiped with a messed up XP loaded onto it.  Thus, I figure that I was restore the T43 back to factory condition. However when I have run thru disk 1-7, I get this dreaded message 'IBM Product Recovery Failure During the Convertion Phase'. Any one have any suggestions as I have run it three times and all loaded up until after the 7th disk, I get this error message when the system reboots after loading the final disk. I rather try to keep it Factory OEM, but I'm thinking, myabe I should just re-install XP on a reformated HDD, but more of a hassle to try to reload all the drivers and maybe some missing DLL files too... Any suggestions would be GREATLY appreciated.


Now my message says " IBM Product Recovery Failed to restore your system" what next??? I am at a lost and I really don't want to re-load Win XP directly.

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Hello, I just migrated my X240 OS (Win8.1) from HDD to SSD, and swapped the HDD with SSD. Everything went smooth, so instead of the 500GB HDD I now had a 500GB SSD. However, I thought it might be best to start 'fresh'and do a reset to factory settings. On the SSD (a clone of the HDD) I see all partions, including the Recovery partition. However, if I attempt to reset to factory settings, I get the message that Windows could not find the Recovery environment. I did make a recovery USB flash drive, but it doesn't help at all. Also, booting from the recovery USB drive does not work -the screen remains black when I try to boot from it. So, even though I still have the recovery partition and though I have a recovery USB, I don't seem to be able to do a clean install. Does anybody know what I'm doing wrong or how I can do the reset? If my recovery partition/USB flash drive fail, can I get a Win8.1 DVD/download from Lenovo perhaps? After all, I have a legitimate Win8 version and I think I took all reasonable precautions by creating a recovery USB flash drive... Any help is appreciated. Many thanks! 

Answer:Cannot reset X240 to factory settings with Recovery partition / USB Recovery drive

Following up on my post, I finally managed to do a clean install/reset to factory settings using my "old" HDD drive (the original drive from which I cloned to SSD) in an external casing via USB. So apparently the Recovery partition on the HDD was functional.However, I'm still not able to make a functional Recovery USB flash drive. I already made 1 in the past, and I just re-did this, but when I try to boot from the recovery flash drive, I just get a black screen and nothing happens. I noticed during creation of the Recovery flash drive, that I cannot select the option to copy the contents of the Recovery Partion to the flash drive. That's why the size is so small I guess: only a few hundred MB whereas the flash drive is 32GB in size. I presume this is the reason I cannot use/boot from the Recovery USB flash drive. Does anyone know why I can't create a proper USB Recovery flash drive?  All help is appreciated!  

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I have the same problem.
Recently I updated my PC from windows 8.1 to windows 10.After almost a month I returned back to windows 8.1 from windows 10.
When I tried to install dell backup and recovery (Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00) I got factory error 5.
I cannot refresh my PC from windows also. I am getting the error “could not find the recovery environment”.
Now in command prompt
1. reagentc/info

2. reagentc/enable

3. Exit and reboot.
After the reboot I tried to install dell backup and recovery again. Then also I got the same “factory setup error 5”.

Then I checked the reagent/info in command prompt after reboot. It shows it is disabled.

Please help me.
Thank you

Answer:windows 8.1 recovery problem and install dell backup and recovery software...

Click the link below for information on restoring the OS using DBAR.

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Hello, I've lost access to my Thinkpad because of lost password to Hard disk.Then purchased another HDD and installed OS and drivers. Getting few problems, one is that I cannot use ThinkVantage key to restore my system. But I have Rescue and Recovery Startup Disk & Product Recovery Disks, so can I recover my old HDD?If not possible to use the old, can I get back my system working[as factory default] with those disks? Thanks.

Answer:Thinkpad z60m: HDD password [But have Rescue and Recovery Startup Disk & Product Recovery Disks]

For second option, what will be the passwords of the recovered system: BIOS, HDD, Windows?

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I installed Ubuntu GNU/Linux in my 3000 N100 0768GZQ laptop and deleted the partition in which i had installed Vista using fdisk. However, fdisk also deleted the Lenovo rescue and recovery partition. Not realizing this i created 2 new partitions in the free space. Now I want to install Vista in one of these partitions and I don't have a Lenovo Rescue and Recovery drive or the recovery CDs. Please help me.

Answer:Lost Lenovo Rescue and recovery partition in 3000 N100 0768GZQ have no recovery disks, please help

You can either get a hold of Vista installation disks and install it manually, or call Lenovo support and ask for recovery disks. They may charge you for the disks as you are supposed to create your own recovery disks.

\\ I do not respond to PM regarding individual tech support. Keep discussions in the forum for the benefit of others //

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 I am doing a fresh install in the following rather than cloning because the system has not been reinstalled for 4yrs.  From an external usb CD drive (internal drive removed) I installed the recovery disks onto a 160GB Samsung HM160HC PATA drive with no problem .  Then clicked the restart button.  My T42 booted right back into the opening page of the Rescue and Recovery routine.  On restarting again I used F12 to get the list of drives and selected the Samsung HDD.  This did not help.  Have repeated startup numerous times.  The computer could not be looking at any other drive because the Samsung is the only one connected.  I am tempted to download Lenovo's available BIOS update while logged-in with the old 30GB drive regardless of the fact that my  Embedded Controller Program is ver 3.04 and supposed to be suitable for the 160GB drive upgrade.  If anyone has a suggestion please let me know.


Go to Solution.

Answer:T42 HDD upgrade- Recovery disks install but hard drive only boots to Rescue and Recovery routine.

Welcome to the forum!
Wipe the hard drive clean.
Boot from the first (Rescue & Recovery CD) and follow the prompts. You'll have 7 more CDs to go through (5 for the earlier version).
Once the process is complete, the machine will instruct you to remove the final CD and reboot. At that point, you should be able to boot from the hard drive with no interaction required.
Good luck.

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So as soon as I got my brand new Y50-70, and before doing anything on this laptop (not even installing new software), I went tried OneKey Recovery only to discover that it is broken. I then tried my luck with Windows Recovery (the one provided with every Windows 8.1 copy, not unique to Lenovo): I first went through system image creation on a recovery drive (1TB WD Elements USB HDD): 1. Find it on Control Panel: 2: Select it (Recovery option):3. Create a recovery drive:  4.  Selected the F: drive (1TB, it's not a *flash* drive just an ordinary USB hdd, does it matter?): 5. Got a nice warning (indeed, this process reformatted the drive, to 32GB only, why 32GB and not the full 1TB?)  Now... let's see if I can restore from this newly created system image: 1. Rebooted from the newly created Recovery Drive (it actually boots!): 2. Selected "Use a device", then received this menu: 3. I selected EFI USB Device. It then went to an intermediate Lenovo boot splash: 4. And shortly after that (without me doing anything) a new prompt, to choose a language: 5. I selected English and then, got prompted for keyboard layout: 6. The system then system to restart again from the Recovery Drive, only to prompt me again with the "Choose an Option" screen (as in step #1). So, I selected "Troubleshoot" this time: 7. I then selected "Advanced options", and received this screen: 8. I then selected S... Read more

Answer:Windows Recovery: Backup created and recovery drive boots but can't find system image (Y50)

The reason that the Windows recovery program could not find a backup image is that you did not make one. What you have made is a recovery drive. What you should do is click "System Image Backup" located at the bottom left portion of the File History menu.

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Does anyone know where to get a copy of the recovery cd for the L20 as mine is damaged

Answer:Where to buy the recovery CD for Satellite Pro L20?


The CD can be ordered from the Toshiba service provider in your country: _eu

follow the link and choose the point ?Find an Authorized Service Provider?

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I have a Satellite A60, and my utils / drivers disk is now un-useable.

Is there any where i can download or is there somewhere i can buy one?

Mostly the "FN" hotkey don't work. I have tried to download the utilities from the drivers page but its defo not playing ball.

Any help on this would be great.


Answer:Satellite Pro A60 - How to get the Recovery CD?


I found a new Toshiba page.

It?s a Toshiba Europe Backup Media Online Shop and you should be able to order your Recovery CD on this page.

_Regarding your FN button issue:_
If you use Win XP on your notebook you would need to install the Hotkey Utilities for Display Devices and Hotkey Utility to get the FN buttons working.

One thing is very important; if you install your OS manually please ensure that you would install the Toshiba drivers and utilities in the right order. On the Toshiba driver page you can find the installation instruction txt file and there you would find the mentioned insall order. Follow this while driver installation procedure!


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I made a mistake. I made partition modification on the SSD (drive c).
After this the recovery function does not work. But I see the hissen recovery partition. How can i copy this partition to USB drive as bootable disk?
I managed to copy this hidden partition with the partition program, but I can not boot from the USB. I hope there is a proper method to copy the recovery files as bootable.
Can you help me?

Answer:Satellite Z30-B-100 - No HDD recovery

I tried this method
but I dont know how to copy, because I dont know the drive letter of the hidden recovery partition.
Is is good to try this command ("XCOPY d:\*.* y:\ /e/s/f") as copy from drive c to usb?

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I'm in need to recover the pre installed software at my laptop and in the manual it says that I need to put in the DVD and then press C and start the computer, but nothing is happen.

How can I recover my hard drive with the pre installed software on another way?

appreciate help for this.


Answer:Satellite L10-120 - How can I recovery it?


To recovery your notebook you need the recovery disk that you have and the you must boot from the CD/DVD drive ? That?s all!

Therefore go in the boot menu if you press F12 immediately if you have powered on the notebook and select your disk drive.
The notebook tries to boot from CD/DVD drive and now follow the screen instructions.


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Hi newbie here.
I have a Satellite Pro A60 and am giving it to my son for his college stuff.
I want to reinstall XP Pro but i can't find the CD that came with the laptop as we have moved house ect.

Is there any where where I can buy one from for the laptop so i can make it like new so he can use it how he wants?

Many thanks

Answer:Satellite Pro A60 - Where to buy the Recovery CD

Yes, you can order such CD from the authorized service provider in your country!!!

Just contact the guy and order it. It shouldn?t be very expensive.

Best regards

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I can't install XP Home using Toshiba recovery CD for my m70-168.
I did it two years ago but now it is impossible.

I followed instructions from user's manual. At the beginning, the system displays loaded modules followed by a menu from recovery utility
There is 3 options 1- Normal installation 2- personalized installation 9- quite. But it is impossible to select any of them.
Only Ctrl-Alt-Del works, then windows start normally. Since the last restoration, memory was upgrded to 2 Go.

I have the same problem using the saving copie of my recovery CD.

Thanks for your Help

Answer:Cannot use Recovery CD XP for Satellite M70-168


Hmm? sounds really strange? I mean if the copy of the recovery disk does not work too, then I doubt that this could be a recovery disk issue. But nothing is impossible?
Are you sure that your HDD is fully OK?

Did you try to install the Win XP using the Microsoft clean Windows XP CD?
Maybe you should check this to ensure that the issue is not related to the installation disks?.

Back to your recovery disk; As far as I know it?s not possible to order a new recovery disk because this notebook model is discontinued?
So you will need to use a Microsoft disk

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I was just wanted to know if you can get new Restart Discs for my laptop.
As I?ve seem to have lost my restart disc and I really need to restart the laptop but if I use my XP CD the sound and some other things don?t work.

Answer:Satellite Pro M50 - Need Recovery CD

Hi muddy

The Toshiba Recovery CD for this older machine can be ordered from the ASP in your country!
Please contact the guys and ask for the new Recovery CD.

I found also this Toshiba recovery CD online shop but as far as I know you can order here the Recovery DVD only for the newest notebook series:


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We have several Toshiba laptops in use in our company. I need to restore one (a Satellite Pro L20) to factory settings. However, although I have kept all the recovery CDs, most of them have labels which don't mention which model they are meant to be used on. On some of them I wrote the model number on the label by hand, but I haven't done this for the L20. I know from experience that if I get the wrong recovery CD, I'll have to put the dozens of device drivers and utilities on individually, so finding the right one would save me a lot of time and stress.

Each recovery CD has a part number (e.g. GMR400626EN1), so it should be possible to identify the correct CD from this, but I can find no such info on Toshiba's web site.

Is there a list that matches Recovery CD part numbers to laptop models?

Answer:Which Recovery CD to use with Satellite Pro L20?


Such info is definitely not available on Toshiba support site. What you can try is to contact authorized service partner in your country. They have access to Toshiba data base and I am pretty sure they can help you.

If you need addresses and phone numbers please check ? Support & Downloads ? Find an Asp.

Bye and good luck!

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Hi all

I have lost my A30 recovery cd #1 of 2. I do have a win XP home CD which i have installed, however the product key from the bottom of my laptop doesn't work with this cd, is reported as invalid.

Is there anyway I can get hold of a cheap recovery cd? Or even better, get this XP disk to work correctly?


Answer:Satellite A30: need Recovery CD


Firstly you cannot use this key to activate any Windows OS.
The key which you have found at the bottom of the CD case you can use to activate the One Note program which was preinstalled on the Toshiba image!
The recovery CD you can order from the Toshiba service partner in your country.

PS: You don?t need to activate the OS from the recovery CD. It?s already activated.

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Hi All,

I have a Toshiba Satellite A60-682 (PSA60E), and two weeks ago the HD crashed.
Unfortunately I lost the recovery CD and I cannot rebuild OS (Windows XP Home) and drivers.
I asked to Authorised Toshiba Service partner, but they said to me that the Recovery CD for my Satellite A60 is not more available.
There are only 2 solution:
a) purchase a new Windows XP CD with License from Microsoft and install drivers (downloading them from the Toshiba site)
b) get a copy of Recovery CD for Satellite A60 from other user that have this model of notebook.

Could anybody help me? Could anybody send to me a copy of these recovery CDs?

thanks in advance

Answer:Satellite A60: Need a recovery CD

Hello Marfonta,

i can not believe that Toshiba can not offer a Recovery Disc for the Satellite A60. This model is i think at least 3 years old. Furthermore how can the Authorized Service Partner say, "buy a new Windows XP, a new License from Microsoft"??? You have a Win XP License (Sticker on the bottom of the Notebook).
I would recommend to ask another Authorized Service Partner from Toshiba (i guess he will have another answer).

Br, rYan

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Okay, trying recovery disk again (for nth time...) has not crashed yet but the progress indicator has not moved for ages either...

Any ideas?

Answer:Recovery for Satellite A30


It is not easy to say why this happen. For recovery procedure it is important the functionality of HDD and DVD drive. I presume that both devices work well.

Can you please write again if the preinstallation is finished or if the notebook crashes? If the notebook crashes please explain exactly what happen.

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Hi everybody,
Can somebody tell me where I can purchase a recovery CD for my Satellite A50-522?


Answer:Where to get Recovery CD for Satellite A50-522?

Hi friend,

You can get a recovery CD by contacting the nearest ASP in your country. They can serve you with recovery media for your machine.

Here?s a little guide how to find the nearest available ASP in your country:
Go to the Toshiba Europe Mainpage and click on "Support & Downloads" -> "Support Homepage" -> "Repairs & Servicing" -> "Find an Authorized Service Provider"

Find the ASP which is next to you, contact them and you will get your recovery for your Satellite.


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I have a Toshiba A80 notebook and I am trying to re-install the OS to its default. I insert the recovery disk and I click Continue to start the process, yes on ok for wipe and then I get an error message; Error 1851 "File entered does not exist. Enter another file name." I have tried formatting the hard drive to no avail.

Any ideas would be a big help. Thanks in advance.

Answer:Satellite A80 - Need help with recovery


Do you use recovery media for the first time?
Can you please describe step-by-step how you do recovery installation and what happen exactly?

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Hi there,

My Satellite A30-303 needs to be recovered as XP is constantly hanging and crashing, and I would also like to be able to create a partition with a linux distro onto it, but the problem is that the DVD-RAM drive no longer works, and I have been using an external DVD-RAM drive for some time now (the LG GSA-2166D) to read and write my CDs, but I can't get the laptop to boot from this device as it is USB. Is there a way of booting from this device or is there another workaround?

Many thanks to anyone who can help me.


Answer:Recovery of my Satellite A30-303


Don?t waste the time and don?t try to boot from the external USB CD/DVD drive.
This is simply not possible!!!

The BIOS does not support a booting from the USB ODD. The BIOS supports the HDD, ODD, LAN and USB FDD as bootable devices but not USB CD/DVD drive.

You have no other choice as to buy a supported and compatible internal CD drive.

Of course you could try to boot from LAN but this is not very easy and you will need to setup an RIS server.

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Hello i like to reset my a60 back to its factory settings. I found my recovery cd but i lost the instruction booklet on how to use the dam thing! i did it before but for the life of me i can't remember anymore.

can anyone help?

Many, Thanks, Jun

Answer:Re: How do you use the recovery cd on Satellite A60


This forum is a big database and provides a lot very useful threads and postings.

Did you search and read some threads?

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How do i get a copy of the product recovery disk, i have mis-placed my other one and all my programmes have gone from my computer?

Answer:Need recovery CD for my Satellite L20


Everything can be ordered from the ASP in your country.
The Toshiba ASP (authorized service provider) provides can order every supported and compatible notebook part.
So make a call to the guys and order the Recovery CD. It should not be very expensive.

At the other way you could try to install the OS from the original Microsoft Windows CD. After the OS installation you could download and install all Toshiba drivers which can be found on the Toshiba driver page.

greetings ;)

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I have lost my recovery cd's where i can i get some i have tried on the website and only place i can find any is on the toshiba asia website which is only compatible with the asian version models

Answer:Need Recovery CD for my Satellite Pro A30


The Recovery media can be ordered just by Toshiba Authorized service partner in your country. Contact them.


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Hi all,

I have a huge problem with my network options. My Windows Media Player 11 *(OS: Vista Home Basic)* cannot stream from the internet and the same applies to other programmes and players. Also the options of WMP 11 disappeared and now there is only the tab "burn". I tried everything but I wasn't able to fix the problem.

The last thing that springs to my mind is to use the recovery dvd in order to solve this problem. Unfortunately I don't have the recovery dvd right now.
My question is: Is it possible to download a recovery dvd data for Toshiba Satellite L40 - 143 somewhere?

If somebody knows a solution for my initial problem, please feel free to share it with me ;)

Thanks in advance!


Message was edited by: mrmladenov

Answer:Recovery DVD for Satellite L40-143

>My question is: Is it possible to download a recovery dvd data for Toshiba Satellite L40-143 somewhere

No, it?s not possible to download the recovery CD
This CD can be purchased from the ASP in your country.

Did you try to set the OS to the early time point?
Check if this possible and if this procedure will help you!

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My friend has an M70-396 and has no recovery disc and can't get to the recovery console or windows.

I've tried to order him the disc from the recovery media link on this site but it says that they don't have discs for models from 2007 or earlier.

I have a DVD from my own M50 which is a bit older but has the same O/S - I assume this wouldn't work?

If not, where can I get him one from? He didn't get one in the box or lost it so I don't know what to do except buy a Windows CD and do it from scratch but would prefer to do the Toshiba recovery if possible.

Any help much appreciated!


Answer:Where can I get a recovery DVD for Satellite M70?

I can just imagine authorized service provider in your country has one in the archive and can give you for OS installation. If not it is not the end of the world.
For OS installation you can use Microsoft WXP installation disc. All necessary drivers, tools and utilities you can download from Toshiba support page under > Support & Downloads.

Good luck.

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Hi, Not sure where should I post. I have Toshiba Satellite M70 and I want to ask if it's possible to fix MBR via recovery CD) just like u can do it with XP CD.


Answer:Satellite M70: Is it possible to fix MBR via recovery CD?


As far as I know something like this is not possible. Recovery media can be used for restoring whole OS. It is an image and there is no a kind of ?repair? option like on Microsoft full version installations CD.

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I've been asked to recover a L20-182 from an agonal state after maybe 2 or more years of usage by my girlfriend and need to get the recovery data. What i mean is all the drivers and stuff I need to install after formatting the hdd and setting up the OS.

My computer has a recovery function that restores it to factory settings within minutes using data from a hidden partition. Is this possible with Toshiba L20-182?
If yes, how?
If not, where can I get all the data if the backup hasn't been made or was lost or used as a make-up stuff holder or whatever?

Thanks a lot in advance ;]

Message was edited by: bartsimpson

Answer:Satellite L20-182: Recovery

Recovery CD should have been included. A HDD recovery method is, as far as I know, not possible.
If you don't have it anymore, you could try and contact local ASP or order backup media directly by following this link:

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I have a Toshiba laptop Satellite M40 using XP Home
My anti virus picked a virus and delt with it.

It told me to restart, which I did. When it started up it displayed winlogin.exe couldn't start because it is missing shell32.dll
I clicked OK and it showed lsass.exe couldn't load up because it is missing shell32.dll
I clicked OK and a message showed User interface failure login user interface dll. Msglna.dll failed to load. replace or restore original dll.

I restart and it takes me back to winlogin.exe message.
Normaly i would download these files and install them but i cant get the computer on at all.
I can't get safe mode or safe mode with prompt and last known configuration didn't work.

I do have a Toshiba restore disk but I don't want to do a full reformat and the other option on the disk says only use this if you know what you
are doing with the files - and I don't.

I did look at the options it had but it just didn't make sence and didn't want to make my situation worse.

I hope someone can help.

Many thanks sally

Answer:Satellite M40 - how do use the recovery cd


It sounds like that you have a strange virus on your notebook?

But I don?t know why you don?t want to do a full reformat of the notebook. The point is that the Toshiba recovery disk contains an image of the factory settings. That means you can?t restore only some single files and you have to do a complete reinstallation of the OS. To be honest I think this is in any case the best solution because I think the virus can only be deleted if you format the HDD using Toshiba recovery disk.
To use the recovery disk you must only boot from it and follow the screen instructions. It?s easy to use and takes only few minutes.

If you want to backup some files before you start to reinstall Windows you can put the HDD in an external HDD case. Then you can backup your data from another computer. I did this and I had success with this and maybe you too. It?s worth a try.

And let me give you a word of advice. After you have reinstalled Windows use a good antivirus program and keep it up to date. I have good experience AntiVir (Freeware) and Kaspersky. Furthermore enable the Windows firewall or you use another firewall. Don?t forget to install the newest Service Pack for your OS and enable automatic Windows update function. So you can get all updates timely.

I hope I could help you and now you understand the case better.


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I am currently looking for Toshiba Satellite M30 users for help with a specific problem with my laptop that for various reasons can't be posted in full detail here. I would be extremely grateful if some users could e-mail me at JoRoSaR [at] Apologies for the mystery, I'll reply to all e-mails.

Thanks! :)

Answer:Satellite M30: Where to get a recovery CD?


I wonder why you don't post your question and why it's so mysterious? ;)
Maybe somebody here can help you.

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Hello ,

Does new laptops contains recovery dvd or something like that ! .

Before years ago there was dvd recovery or the information recovery files can be found on a drive then i burn it .
but now . i wonder how if my windows 8 crashes and need to re-install ! , or rest all the original factory data ! how can i do it !

Regards ,

Answer:New Satellite P50-A but no recovery CD/DVD

Toshiba (and as far as I know some other notebook manufacturers) do not provide any recovery disk in the package.
Mostly you can create such recovery disk yourself using the preinstalled software called Toshiba Recovery media creator. Should check your preinstalled programs.

So Toshiba Recovery media creator allows you to create the recovery disk ( 3 DVDs) or an Recovery flash memory stick (I guess you will need an 16GB USB stick)

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Hi! I've used my Satellite L10-194 for few years, and it started to be really slow, so i decided to reinstall (recover) system to make it cleaner and faster.
I found my L10 DVD-ROM Product Recovery, but when i completed the recovery the system wouldn't start. I've tried the recovery for a few times and it doesn't help. Every time i try to start the computer, when it goes to load the system it just turns off (i think there flashes something like bluescreen for a second).

I've checked the HDD and image file in the advanced mode, and it's okay. But when i do HDD -> from Image in advance mode, after completing it there is a moment when i have acces to command line. After getting "C: dir" I dont see a Windows directory (?), when restarting the computer system doesn't work as usual. Am I doing something wrong?

I tried another Product Recovery CD from second Toshiba laptop that i have, and it works, it installs Windows but without drivers and things (it's from completely different model of Toshiba). What should I do? I'm not sure if using system preinstalled for different model is the right idea (and legal?)

I had some problems with my L10 before, and I had to change the mainboard. In service they said that they cannot find a mainboard identical like that in my L10, so they used some different model. Maybe that is the problem why the recovery doesn't work?

Sorry for my english, please correct me in my mistakes, to help me improve the language :)

Answer:Satellite L10-194 cannot run after recovery

> I had some problems with my L10 before, and I had to change the mainboard. In service they said that they cannot find a mainboard identical like that in my L10, so they used some different model. Maybe that is the problem why the recovery doesn't work?

I think this is the reason why your notebook does not start after recovery procedure.
Seems the drivers which are a part of the image are not compatible with the new motherboard.
Possibly the chipset driver or graphic card driver make some troubles and the Windows crashes before booting up?
Maybe you could star the windows in ?safe mode?. Press F8 immediately after pressing power button. Then chose safe mode.
In safe mode uninstall the chipset driver and graphic driver and then try to boot again.

If this will not help, then install the Windows using an clean Microsoft CD.
The drivers should be placed on the Toshiba European driver page.


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I bought a satellite pro L20 and lent it to a friend of mine to borrow. When he returned the laptop it was full of viruses and had to be wiped.
I've lost the recovery disc or whatever is needed and i now have a laptop with no sound and no wireless.

Can somebody please help as I've tried to download the drivers and they don't work and I have also emailed toshiba and they havent responded.
Thanks a lot.
My email adress is [email protected] if anyone has a spare recovery cd...

Answer:Satellite Pro L20: Need new recovery CD

Hi Jonathan

It?s not very serious problem if you have lost the Recovery CD. The Toshiba service partner in your country offers all compatible devices and parts, also the CDs.
You can order the CD from this service partner.


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I own a Toshiba Satellite Pro L20 with Windows XP.
I did not make a recovery CD for it and there is no partition separately to install the system from it.

So now even if I own a license number, I can?t reinstall my system. I called the company that has the exclusive rights for Toshiba in my country and they say that they don?t have that recovery CD anymore (my lap is about 3 years old - so it?s not that old right?) and that?s their final word on this situation.

Can anyone please tell me where can I get this recovery CD? Can I buy it from anywhere?

Thank you,

Answer:Need recovery CD for my Satellite Pro L20

Hello Mihai

As far as I know Satellite Pro L20 is delivered with recovery CD and there is no option for creation as on new notebook models. This option doesn?t exist.
As you wrote this is older notebook model and I can imagine this company doesn?t have recovery medias for this notebook model.

Toshiba recovery medias can be ordered under but I am not sure you will be able to order it for this older notebook model but you can check it.
If you will not be able to order original Toshiba recovery media you can install WXP using Microsoft installations CD. All necessary drivers, tools and utilities you can download from Toshiba support page.

One more thing: number on the bottom side is for recovery image and cannot be used with every WXP installations CD.

If you need more help with WXp installation let us know.

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Hello 1) This is Lenovo Y580. My Windows 7 keeps throwing a warning, "Your hard drive is about to fail.".I launched the One Key Recovery option and created a recovery disc on THREE DVDs. If I buy a new hard-drive, and use this recovery disc, what would happen? Would it create the same partitions as before, i.e. partition 1 as SYSTEM_DRV, Partition 2 as "Windows_OS", Partition 3 as Lenovo (for Drivers) and unknown Partition 4? Please explain how the recovery works on the new hard-drive. 2) Are these discs enough, or do I need to create a System Image? I click on Create an Image ("System Backup") on One Key Recovery and use my external hard drive as the target, However, it is stuck in the "INITIALIZING" stage and fails after 10 minutes. Can anyone help me understand why this happens?

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