Computer Support Forum

Satellite 1800-400: CD Rom wont work/ Cant use Recovery Disks

Question: Satellite 1800-400: CD Rom wont work/ Cant use Recovery Disks


I have a satellite 1800-400. The cd shows in device manager but it doesn't recognise the cd is in the drive. I need to use the recovery cdsas the system has been damaged virus etc. Is there a way i can get around the cd drive problem.



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Preferred Solution: Satellite 1800-400: CD Rom wont work/ Cant use Recovery Disks

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite 1800-400: CD Rom wont work/ Cant use Recovery Disks


you have to boot from recovery disk by pressing C or F12 at startup.

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I have a Satellite L300 and have made a few sets of recovery disks as from what I read some makes work and some dont and so far none have.

Insert disk 1, press power on button and hold F12 down until the option for boot comes up.
Select CD/DVD then dos type box appears with X:\windows\system32\cmd.exe - startnet.cmd
and in the box Waiting for ODD to become available...

You can add as many dots after that as nothing proceeds further - hence three sets of recovery disks on three different brands of DVD any advice would be pleaseing!


Answer:Re: Satellite L300 - Recovery disks made but wont run


According to your description, the system recovery procedure does not start up and the ODD cannot read the disk.

In your case I would recommend recover the notebook using the Toshiba HDD recovery.
You can start the procedure from HDD; press F8, choose repair my computer, Toshiba HDD recovery.
Now the system restore should proceeds?

After the notebook has been set to the factory settings, check if there is a firmware update for this ODD (CD/DVD drive). If yes -> update the firmware.
I know you have tried three different DVD brands but you should still try to create a recovery disk using another DVD disk? I?m using TDK DVD ?R and had good experience using it. A friend of mine uses Verbatim DVD?R and never had any problems?

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I have 3 recovery disks which were provided with my Toshiba (which was originally bought in the US for me by my brother although I am UK based). The laptop was originally running Windows XP Home Edition and Microsoft Works and is covered in Toshiba labels to that effect. When I try to restore the system using the recovery disks, the screen says it is installing Windows 95 ! Also, although It appears to be reformatting the hard drive, it only gets as far as 86% then stops ! (even if left overnight)

So I have two questions:

1) Can I get correct replacement start-up disks for XP?
2) Is there a likely reason for the 'lock-up' at 86%?

Answer:Satellite 2415 S205 Recovery disks do not work

Hey there

About getting correct discs, I think you can try here:

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Can anyone help please?

I own a Satellite L350-20F running Vista
After suffering a blow to the laptop it stopped working. (no surprise)
Have used recovery disks to try to restore unit, but nothing happens it just reboots to the running ants with microsoft corporation written underneath, then check disk starts reporting no bad sectors, after this fins it reboots to running ants again.

Am getting blue screen error message every now and again, then goes to windows recover screen to either launch startup reapir (done this lots times still no progress) or start windows normally.
Tried to repair but just keep going through the stages of putting disks in and going through disk repair.

Is it easy to change HDD inside (i know how to on PC but no clue in laptop)(out of warranty))
I also own a satellite L300-25H is it poss to network them together and do a full format of broken one to see if that helps?
The only thing is will i be able to reformat new HDD with recovery disks to put back on Vista or will i need to pay out for a new OS?

Many Thanks


Answer:Satellite L350-20F - Recovery Disks work to a certain point, still no boot

Yes it is easy to replace the HDD, just unscrew the two screws in the HDD Panel on the Base.

If there is a HDD chassis/bracket on the drive, you will need to transfer the bracket to the new HDD.

If you have no Recovery Discs, you can order the discs from the Toshiba website for a small fee.

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My dvd/cd drive works fine but satellite s1800 814 won't book from any bootable disc in it windows xp / toshiba recovery disc etc

Answer:Satellite 1800 - cant boot from recovery media

Have you tried holding the "C" key during power on?

Try resetting the BIOS settings, and make sure the BIOS is up to date.

Check the Toshiba website for the latest BIOS.

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I just installed windows XP on my old Satellite 1800-100, but now my video-out does not work anymore. So I just downloaded the latest driver, but there's no way I can get it installed. According to Windows the new driver isn't newer, so it won't let me update it. And when i try to unistall the display driver, I have to reboot before it takes effect, and wile rebooting it automaticly installs the standard driver again.

Can anybody help me?

Answer:Satellite 1800-100: video-out does not work


Do you mean TV- out port or monitor port? As far as I know this unit is preinstalled with WXP Home and all drivers can be also used for WXP Pro.

Did you preinstall your own OS (non recovery image)?

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Hey everyone,

I have been fighting with this for hours ...
I installed windows xp on this old laptop, Satellite 1800 PS181C, and I cannot get the drivers to work so the ethernet can work

It worked fine when I had windows 2000 on it, but that OS crashes constantly so I opted for XP instead.

In device manager it lists the network card under "hidden devices" for some reason, it's called "Intel 8255x-based Fast Ethernet"
It says there's a driver installed for it, but when I try to create a new internet connection, it tells me no adapters are installed!

I have tried the LAN driver from this site, the latest one that comes up is for windows 2000, I tried that anyway following the install instructions, didnt work at all

I looked up the driver on Intel's website, it linked me to a PROWin32.exe file, which I tried to install, it says I have no compatible adapter ???

This is driving me up the wall. There must be a way to make this work.

Help is very much appreciated!


Answer:Satellite 1800, Windows XP - cannot get Ethernet/LAN to work

Can you please post exact notebook model name (1800-xxx)?
Which WXP version have you installed (service pack)?
Have you checked Toshiba download page? Is this model supported for WXP?

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I have a notebook Satellite 1800-314
I bought a new IPod.
When I connect it to the Notebook it does not work.
There is a message that says it needs more speed in the USB port and it seems that the port is not the right one for the IPod.

Do I have to update the Bios as well?

I need a big help!!!



Answer:Satellite 1800: USB port does not allow IPod to work


As far as I know the Satellite 1800-314 uses USB version 1.1.
It seems that your IPod needs a high performance USB (Version 2.0)
Sadly, the BIOS update doesn?t help. You can?t change the USB 1.1 to USB 2.0.
I think the only way to connect the IPod is to use the PCMCIA card.


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I had use my notebook Toshiba Satellite model 1800-911 for about 3+ years and it's great and i don't had some problems. But now after installing Windows XP Professional SP2 I have one big problem. When I set to stand by mode the notebook it's going to standby mode and it's great. But the problem is when I like to go on with my work from standby mode the HDD on the notebook is activated but the display is still black and I must to reboot the system. I can't use my PC and all of my work is out... Please help

Best regards,
Nikola Todorovski
[email protected]

Answer:Satellite 1800-911: Standby mode doesn't work properly

Hello Nikola

I assume that the Windows XP SP2 update is responsible for this issue.
Well, in this case you should update the Power Saver Utility.
This you can try on the Toshiba website.

Maybe it?s also important to upgrade the BIOS.
Please check if your unit has the newest BIOS version.
Here you can find the BIOS.
If you decide to update the BIOS please check the update procedure on this unit.

Good luck


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I have SATELLITE L350D-212 notebook with windows 7 home premium OA.
It started to complain that there was something wrong with the harddisk so I went and bought another harddisk of same size.

I have created the recovery disk when the computer was bought and have backup of all the data in external harddisk.

After I changed the new harddisk to the notebook and tried to boot from recovery disk nothing happens eventhoug I can see that there seems to be everything Ok with the disk.

Any ideas on how to get the recovery to run for the new harddisk?

I have the old harddisk attached as external disk via USB but can't boot from that too. It just stops at some point and says to shutdown.

Answer:Satellite L350D-21 Problems using recovery disks to recovery to new HDD


Usually the recovery disk should format the new HDD but I would recommend to attach the new HDD as an external device to another computer and to format this new HDD before trying to recover the notebook.

After the HDD has been formatted, connect it to the L350D and boot from the recover disk?

Good luck

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Stop 0x000000001A *Memory_Management* Blue Screen during recovery.
Please help.

Answer:Satellite L500-12T System Recovery from Recovery Disks

First recovery or first notebook start?
HDD or DVD recovery?

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Hi all i am new here and have a machine thay needs your help.
Its a packard bell i media 5024 running Xp home edition (i think)
it wont start up properly and i have no discks , i downloaded a startup cd but it displays ERROR READING drive .
I have made a boot diskete but dont know what to do after booting to dos point.
Help req'd please.

Answer:pc wont start and no recovery disks

system details are
I media 5064
pentium 424
sis650 vid
columbia mother board
When i boot from floppy it says windows milenium

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Hi there, i wonder if anyone can help. I have a problem with my daughters laptop. It is a HP g7000. I have the recovery disks, which i bought, they are the correct ones,when i put them in they don't automatically load, nothing happens. I read that if you pres F11 you could then choose to boot it from onscreen prompt, but i dont get that option. Can you help please?Thanks

Answer:Help please recovery disks wont load

They usually have a recovery set into either F10 or F11.Not sure if you have to keep pressing the key on start up or not.

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Well, for the first time in 8 years I had to do a system recovery using the disks i created when i first bought my l300-13s using the Toshiba Recovery Disk Creator.
I had inadvertantly deleted the HDD Recovery partition when i set out to do a clone using a bigger HDD.

What I want to find out is instead of making recovery disks to DVD can i make a recovery USB flash drive?



Answer:Satellite L300-13S - Recovery USB instead of Recovery DVD Disks?

When you open Toshiba recovery media creator you can see options which media can be created. I?m not 100% sure but I think on old L300 there was option for recovery DVDs only so I think you cannot create recovery USB.

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Hi. Im writing this from a loan laptop. I have a HP pavillion 6000 just a year old. It didnt have any disks with it, so I made 3 DVD recovery disks. About 6 months ago I reformatted the hard drive, and rebooted from the disks, and all went well.Then the network card failed and I had to send it back to HP in Wales. The replaced it, possibly put in a new motherboard ( I think) and all was well again.recently I bought a new larger hard drive, and asked my nephew (who works in the shop where I bought it) to install it. It wont reboot and he got this message:The PC recovery disks do not support this PC Model.He took the hard disk back and indeed it was faulty. So tonight he arrived armed with TWO new hard disks! But we get the same message again.What can have happened? When HP did the repair could they have changed something...???help!h

Answer:Laptop wont reboot from recovery disks

Does it still work with the original hard disk?The comment about OEM versions at click here may be relevant.

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I'm not 100% sure what series my Laptop is, but I figured that it wouldnt really matter much since it should have the same type of recover system.

I have 2 recovery disks. The instructions are to insert Disk 1 and upon powering up the Laptop to hold the "C" key until "Toshiba" comes up on the screen. I've done this 3-4 times already and I'm not getting the Recover menu.

All I want to do is restore my Laptop to it's factory settings.

If anyone can help it would be greatly appreciated.


Answer:Can't Get Recovery Disks To Work


Are you sure you are using the right disk?
Usually the old recovery procedure supports two modes; standard and expert mode.

But first of all you have to boot from the right disk;
Maybe you should try firstly with the second disk if the first disk does not start the recovery procedure? check it out.

If you want to boot from CD/DVD drive then press F12 button immediately after notebook ahs been powered up. Then you could choose the ODD from boot menu.
The CD should be inserted and then the procedure should star up!

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I have damaged my recovery disk 2 on my A30. Where can i get replacement?

Answer:Satellite A30: How to get the Recovery disks?

You will have to contact the ASP in your country for the CD order!
Such CD?s are not very expensive an I?m sure you can purchase the recovery CD from the Toshiba service point!

Please check this page to find the nearest ASP in your country!

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can anybody help me. i am trying to use my recovery disks on my p10 but it will format so far and then just shut down. it gets to differant stages each time but been as how it started to format i now have no pc so if anybody can help i will love ya forever

Answer:Recovery disks for my Satellite P10


did you checked your Recovery CD/DVD for scratches? Also it can be that your HDD has some faulty sectors which can be checked with Scandisk!
Scandsk is a DOS based tool which is on every MS bootdisk. You will find different bootdisks at
When you will connect a FDD USB drive and start the notebok, you have to press F12 for boot menu! Choose FDD USB and the bootdisk will start. Then you can use scandisk.
After that you can use a tool called
This will format your HDD.
When you finished and cleaned your recovery CD you should try the recovery again!


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I bought a refurbished Satellite M70-364 off of the internet but it has no recovery disks and I was wondering if any one would be willing to make me a copy of the Satellite M70 recovery disk or loan me the disks.
Would be very gratefull and will pay for the use of the disks please reply by e-mail [email protected]

cheers craig

Answer:Satellite M70-364 recovery disks


you can try it here:

It?s a newly created site for people which need recovery media for their machine..


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when I try to use windows xp boot disks I get to the 5th disk and it says:

file ntfs.sys caused an unexpected error (4101) at line 5025 in d:\xpsp1\Base\Boot\setup\setup.c.
press any key to continue

I press a key and it restarts the computer. I have remade the disks but it still says the same thing.
please help

Answer:Boot disks wont work

Where did you get these boot disks from?

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E Machines Recovery Discs Wont Boot Computer

A Couple of weeks ago a friends new computer crashed (he's owned it for about 10 months) because of a possible virus infection. His system is an E Machines EL 1200 running Windows XP Home Basic. Yes, the new system shipped with XP installed. The system did not come with any restore CD's, and since he is a novice computer user he did not make any backups of any kind. See post:

After the crash I tried booting it to safe mode and restoring from the last good configuration using system restore, which had no effect. So we ordered the recovery CD's which arrived by mail today. There are three recovery discs. I ran all three discs in what I believe was the correct order. The three discs are labeled: "Disc 1 of 1 System Disc" / "Disc 1 of 2 Recovery Disc" / "Disc 2 of 2 Recovery Disc". The instruction sheet that shipped with the discs said to start with the disc labelled "System". The remainder of the instructions was just general information and the statement "at the end of the restore you will be prompted to remove all disks from the drive and the system will reboot".

I inserted the "1 of 1 System Disc", which ran for a few seconds and only asked: "Choose a language", then I chose English and clicked OK, The disc was automatically ejected, and I received the message... Read more

Answer:E Machine Recovery Disks Wont Boot Computer

was there any instruction setting the cd rom as 1st boot order in bios,tyr that mate

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My kids were playing on the PC and low and behold, it now doesn't work!! My own fault , I know!!
I strongly suspect that they have removed a file , root>\system32\hal.dll, so I went to my recovery disks, first time it work, restored windows although all the programs had been wiped, so I powered down with a view to do it the following day, when I powered up again the first page on the screen in the boot process comes on just shows "compaq" with the F options underneath, I cannot go into safe mode, F8 does nothing, it's like the keyboard isn't linked up to the monitor.
I have contacted HP, and they advised me to replace the CMOS battery which I have, still not working, I have also bought another windows reboot disk, nothing works.....any ideas.
I have a Hewlett Packcard Pressario SR1000, with win xp home edition.

The only other thing my laptop is networked through the desktop, the printer won't work, but my internet hub is connected through the desktop and my laptop is working off that....which seems slightly strange??

Any help would be appreciated.

FAb mum

Answer:Solved: Windows XP wont boot from recovery disks

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I have an HP Pavilion that needed to be re-imaged and I ordered the recovery disks from HP.  However, when you start the computer with the recovery disks that I confirmed were the correct ones for this computer, a message comes up stating These recovery disks are not for the model of computer.   After a fruitless dialog with HP technical support, I was told that there was a problem with the computer when it was manufactured and there was a long process that I need to go through to get the disks to work, but they would not tell me the process because the computer was out of warranty.Anyone know what this process they are talking about might be?

Answer:HP Pavilion PC Recovery Disks will not work

Was motherboard ever replaced?You should have recovery partition on your HP.

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when i use my recovery disks for hp pavillion it freezes up it gets to the part where it says preparing comp for use then my monitor shuts off he is windows 7

Answer:Recovery disks won't work on HP Pavillion

How old is this system and is it still under warrenty?

What has been happening that prompted the use of the recovery disk in the first place?

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Can someone help me with with error?  reducercopy file failsfrom preload\base14.swmc:\rm\image\base14.swm I keep getting this error when running through the Windows  recovery  process using the DVD media HP sent me. 

Answer:Windows 8 Recovery Disks from HP don't work

Hello Jeers, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I see that your notebook computer is having difficulty recovering your system, and I would be happy to guide you towards a resolution! To proceed past the error message being displayed, I recommend following this document on Troubleshooting HP System Recovery Problems (Windows 8). This should help allow the necessary files to be copied over to your computer.  For more assistance, I will need to know:  The Product and Model Number of your notebook computer.If the recovery disc is functions on another computer.Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!Regards   

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Gateway M-6881
Anybody have any ideas...

a. The FACTORY recovery DVDs (2) that I have will not boot. Usually they just run until a window pops up to insert a blank CD, but you can do that forever--and it just cycles through repeatedly. A couple of times it did proceed to a second window indicating the restore was proceeding, but the bar did not advance, and after a minute or so, it too failed (sorry, don't remember the exact indications).

b. Trying to start recovery using the hidden partition... does not work either.
When you use Programs>Gateway>Gateway Recovery Management>Restore tab and command simply proceeds to a shutdown and reboots right back into Vista. Second way-- the manufacturer enter-recovery-during-boot process (Left Alt-F10 while "Gateway" is onsceen, also simply proceeds to boot thru into Vista.

Some things I have determined:
-A different bootable DVD will boot the machine, so DVD drive is working--at least READ.
-ASIDE: Using the internal utility at Programs>Gateway>Gateway Recovery Management to try to burn either a full recovery set (2 DVDs) or a "Drivers and Applications" set both fail--do not do it.
-File folder structure on the two factory recovery DVDs can be viewed
-chkdsk C: /r has been run and found a few seemingly insignificant things, which were 'fixed'
-The F8 menu does NOT contain "Repair your computer' entry.

Quite frustrated to have three ways to do it and none works.

Answer:Neither recovery partition nor disks work

Repair computer option is on a retail disc not the F8 menu

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After using microsoft live one care after it stopped working i needed to restore my laptop to factorys settings . my laptop wont recognise my recovery i made when i first purchased this product and i was wondering if there is any possiblities for either a recovery disk from acer or another way to restore my laptop.Many thanks regardsAnne

Answer:my acer recovery disks won't work

... place cd/dvd in the tray turn on the pc tap <F12> <key to select the cd/dvd drive to bootup [press enter] ... also click link(s) below: Posting is provided "AS IS" with no warranties

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I purchased a new hard drive and had to order the recovery CDs from IBM for $50.00 and now I can not load the recovery.  I reset bios to run cd 1st and then unable to get past product cd 1.I have had a series of errors but the latest says that d: is full and it does not restore. the previous errors are product recovery could not find the x:\preboot\utils\convert.cmd the 1st error was product recovery could not  find the x:\recovery\ any help out there

Answer:Resue and recovery disks by IBM do not work

what machine do you have ? X61, X60 or X40? If the discs doesn't work, it usually mean the discs have error in them, give Lenovo a call and ask them to send you another one. 

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Hi Folks,Does anybody know if a recovery disk still works if you have to change the HDD. Or will i have to conatct the manufacturer of the computer.Any information would be appriciated.Mat2

Answer:Do recovery disks work if you change the HDD

Tell us what you are trying to do. There may be an easier way. Give us some info, like what computer, what operating system how much memory etc....

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My g50-45 windows partition got hosed.  I tried the onekey recovery to create installation disks but it goes into a loop and says it cannot create the recovery disks then tries to restart and do the same thing over and over. I've searched the lenovo site and forums but cannot find out how to get the recovery disks nor how or who to contact to get replacement .iso's .  My question is simple.. How to get a  windows 8.1 recovery disks for my laptop manufactured 10/14, purchased 11/14? Thanks,Richard

Answer:g50-45 recovery disks onekey does not work

Contact Lenovo Support directly (by phone) to purchase DVD recovery disks for your computer. As an alternative, install OS from retail purchased disk drive as "clean install" if recovery disks are not available.Also - you may want to run a drive fitness test to determine if it has hardware issues.Good luck.

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I have a Toshiba Satellite C50-A-19T laptop with OS windows 8.1

Recently my laptop had booting problems so i contacted toshiba support and they told me to get recovery disk from and i ordered the disk and it arrived today#

When i enter the recovery disk and boot from the disk drive (ODD) it brings the windows logo then after a minute it goes to a blank screen and i waited and after a while it was still a blank screen
I had already went into the BIOS to change the settings to boot from the CD but even after that the same problem persists

Please help

Answer:Satellite C50-A-19T - recovery disks not working


Go to BIOS and disable the option called: secure boot
Now you should be able to boot from the ODD.

By the way: please check if the HDD is listed on the first BIOS page (name, size, etc?)
In case the HDD details are not visible, the HDD isn?t recognized by BIOS? this could be related to HDD malfunction.

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I have a Toshiba Satellite A300- 1EG.

I created 2 recovey disks as required in the "Toshiba Recovey Disk Creator". I created the first one (Disk 1) 2 weeks ago and the second one (Disk 2) today because I didn't have 2 DVDs in hand.

My first question is does it matter if I have left a period of time between the two creations will if affect the recovery if I ever need to use them?

My second question is do both recovery disks just recover the operating system eg: Windows Vista or do they recover everything that was saved on Local Disk C at the time they were created?

My final question is if it happens my operating system dies, do I just power on the laptop and put in recovey disk 1 and then 2, (if that is not how I do it can someone please tell me how to?)


Answer:Satellite A300-1EG - Why do I need 2 recovery disks?


When you use ?Toshiba Recovery Disc Creator? you can see there option for using different empty medias. On some notebook the image can be burned on one empty DVD and on some models you need two of them. It depends on recovery image.

For my Satellite A300 I used two DVD-R medias. I have created recovery images for several notebooks and it is not known to me you have interrupt recovery creation and continue it later. When the first media is finished you must put second empty media and burning procedure will continue automatically. As far as I know there is NO option for disc 2 creation only. Please be careful about that.

I recommend you to obtain two empty DVD-R medias and create recovery DVDs at once.

When you use recovery DVD the whole HDD will be deleted, not just partition C. that means all data saved on HDD will be deleted. If your notebook has two HDD the recovery procedure will affect HDD1 only. Be careful about that and before you start recovery procedure back up all your important data.

Final answer to final question ;) ? when you want to install OS again using recovery media do follow:
Power your notebook ON and press F12 to enter boot options
Put recovery media 1 into optical disc drive
In boot options choose CD/DVD drive and press ENTER
Follow the menu on the screen

Of course, start with DVD1 and when asked insert second DVD.

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I have lost the recovery disk for my Satellite A210, is it possible to get replacements? Thanks

Answer:Need XP recovery disks for Satellite A210


Visit Toshiba page under
There you can order recovery discs. I don't know if you can order recovery for your Satellite A210 but you can check it anyway.

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Ok my first problem with my laptop was that I had about 5 Trojan viruses which passed through my antivirus some how =/

But now cause I rang up Toshiba line they said use recovery disks. I did not do the recovery disks because the disks would not go had to update firmware -.- did nott do that but he said ok press F8 on start up.

I did that HDD Recovery but it got stuck at 31 % and restarts. I load it up and it says BOOTMGR is missing press cntrl + alt + del to restart. I do that comes straight back to the same screen. I do it like 50 times nothing I can do.

I have searched the internet for the recovery disks download no help. I rang them up they said they cant system recover it -.- no idea what to do Any ideas?

Answer:Satellite L300D-13S - Need recovery disks


I agree with the Toshiba hotline, you should use the recovery disk for this problem.

You can not download the recovery disks in the internet but you can buy a new one. Here is the link:


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Does anyone know where I can download or order the recovery disks for my M70, the place i took it to get it fixed said it cant be fixed without them.

Answer:Satellite M70: Where to order the Recovery Disks?

Hello Luke

Is your M70 not delivered with recovery DVD? As far as I know it is definitely delivered with recovery DVD and please asks your local dealer about that.

The recovery image can not be downloaded just ordered by Authorized Toshiba service partner in your country.

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We have a Satellite Pro L10-135: Intel with Windows XP.

The laptop is a few years old and is full of spyware, my partner has also accidently deleted some program files. I have removed all personal files and would like to completely reformat the unit to factory condition.

But she has lost the recovery CDs. I have tried to get them from Toshiba, but when I enter the serial number it says that its too old and the disc is unavailable. I've also tried to find the Toshiba Recovery Disk Creator, but on the start menu, it is nowhere to be found instead it says Start>All Programmes>Toshiba>Networking or Start>All Programmes>Toshiba>Utilities.

I need the process to be idiot-proof as I am not too confident with computers, so I would like to get a genuine Toshiba restoration, rather than attemting to download individual drivers, etc.

Does anyone know where I could buy or download the disc in the UK?

Many thanks.

Answer:Satellite Pro L10-135 no recovery disks, need to restore

It is always problematic with old notebook models but what you can try is to contact nearest authorized Toshiba service provider in your country and ask for help.
Maybe they have somewhere archived old recovery discs and can help you with this.

One more thing: very often I saw that people offer recovery discs on eBay.
Check it out. Maybe you will be lucky and find recovery disc for your notebook model there.

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Hi, I seem to be getting mixed messages from Toshiba about the availability of Recovery disks for my laptop. Are there any UK readers of this message board that would either sell me a spare copy they have that they no longer need or, do a copy for me of their recovery CD (and ideally the tools & utility CD) for this laptop? I would pay of course.

Answer:Satellite Pro 4340: Need Recovery Disks


The fact is that you will get all Toshiba CD from the service partner in your country.
You can order the Recovery CD and all another CDs.
I'm sure it's not very expensive.

Check this link:
There you will find the ASP in your country.

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Hi all, been asked by family member if I have any spare loppy disks, I have so I format them using XP (fat32) and give them to family member.Later I got a phone call saying they had tried to format one of the disks I'd done for them but got an error message saying it could not be done.I went round and tried to format a floppy disk and it showed it was doing it fat32 also but it would not format.Having unsuccessfully tried 5 floppy disks I tried to do a chkdisk on one of them but after 20 minutes it was still showing phase 2 so I stopped it.Also disks faild to open if you clicked on A-drive/openEvery time the A-drive was used the gren light stopped on all of the time.Has anyone any idea why the disks could not be formated or copied to?Mike

Answer:Disks wont work in floppy please

Can you try them in another PC, if they work then the floppy drive may have failed.

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i have an hp laptop dv6915nr. restore disks stop at 23% with error 0x400110020000100b if problem continues please contact customer support, witch i did. it seems some how i deleted info on the hard drive for the disks to install. hp will not tell me how to fix this. they want me to send it in for repair at 400$ or a new hard drive at 200$. i can install xp or vista but the drivers will not install and nothing works. ie wireless internet ethernet card. can not connect to internet. can anybody tell me how i can get my recovery disks to work?


Answer:laptop restore disks wont work

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I have a dell 5110 with window 7 home premium, my hard drive crashed some time ago so installed a new one, but i didnt have to recovery disks with me back then, so someone at that shop installed a window 7 ultimate on it which turned out to be counterfeit, which i tried to remove by running a factory restore using my recovery disks after taking backup on an external hard disk. afterwards, everything went normal with the factory reset, got my window home premium activated again and the genuine windows nag disappeared. got one windows update and it asked me to restart and i got this message at booting

windows failed to start. A recent hardware or software change might be the cause. To fix the problem
1. Insert your windows installation disk and restart your computer.
2. Choose your language settings and then click "next".
3. Click repair your computer.

If you do not have the disk, contact your system administrator or computer manufacturer for assistance.

Status: 0xc000000e
Info: The boot selection failed because a required device is inaccessible.

i tried factory reset another time. and the same happened after i restarted after that 1 windows update. so now i ve turned windows update off. and i still cant restart my laptop.
i cant go into the windows RE using my recovery disk as it opens up to a dell datasafe page and i cant find any other way, so the only options i have are to factory reset anain and again. there is no option for startup repair or maybe i cant fi... Read more

Answer:window 7 wont reboot after factory reset using recovery disks

Hello r-Axe -Your first step should to be to contact Dell and try to get Genuine Reinstall DVDs to match your original version -Since the computer had a "counterfeit" version of Windows7 installed, that was not even the same version as yours, this will always be a problem.Have you been back to the "SHOP" that "never repaired" your computer and got at least some type of refund for them wrecking your Operating System ?These people should be reported to your Police, and made to replace or repair your computer ((if they know how to)) -Status: 0xc000000e - Info: The boot selection failed because a required device is inaccessible.<< Is often displayed when you are trying to do a reinstall from a device that is not working correctly. In your case it sounds like the recovery console has been badly corrupted.What are bootrec and bcdedit.....clueless...??? <<< BCDEDIT - How to Use -<<<- - - ->>>-How to use the Bootrec.exe toolI have very little extra to add that will help you further, but I hope that others will add to this topic with good advice for you -Good Luck -

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I have recently purchase a new Western Digital Hard Drive and was wondering if I can use my recovery disks i made on my old drive for this new drive so it would run normally as my old drive did before?


View Solution.

Answer:Will recovery disks work on my new hard drive

Not quite, what you have to do is open the DVD/CD drawer while the laptop is on, leave the drawer open and shut down. Insert your first recovery DVD and close the drawer.Upon boot up look for a message at the lower bottom left of the screen that says "Press the esc key for start up options" do this and you will have a number of choices. Navigate to f9 and press enter. Choose to boot from internal DVD/CD ROM Drive and push enter.That will now boot into your first recovery DVD. It will automatically eject when finished and ask for the other two.  You could also simply start tapping the f9 key upon boot up, this will also get you to the correct window.

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Used DBAN on a computer I'm planning on giving away and had read that my system recovery disks would work to replace the OS. I run Vista on an HP Pavilion. The disks were directly from HP. I already have my settings to boot from cd drive on startup and the computer does not recognize the disk.
Any help would be greatly appreciated.

Answer:DBANed now System Recovery Disks won't work

What  model Pavilion?
Where did you read the info stating that your recovery disks did not need a hidden partition installed on the hard drive by HP?

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If I download Service Pack 3 will my System Recovery Disks still work. I downloaded service pack 3 when it first came out.

When I run SFC /SCANNOW in "RUN" it scans but then a window pops up asking me to insert my Windows Professional XP Service Pack 3cd. When I insert my System Recovery Disc #3 it say I've inserted the wrong disc.

Is it because originally my Windows came with service pack 2? Isn't it the System Recovery Disc that it's asking for or another disc?

Answer:Solved: Will System Recovery Disks Still Work?

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Hi, I have the original vista recovery installation disks that were created when you purchase the computer. They always worked fine. Windows 7 was installed on it and worked fine. I had to replace the motherboard in this and the wireless doesn't work on the replaced board. I do recall previously to installing windows 7 that when I installed xp I had to install a utility to get the wireless to work. When I installed vista again I had to do the same thing. After installing the motherboard and trying everything possible out there to work the wireless still doesn't work and the utilities that are available don't work with windows 7, I tried to put it the recovery disks to just start the computer all over again from vista, because the utility for the wireless is in that installation, however now when I put the recovery disks in it's telling me that they aren't for this computer. Is there something I have to do in windows 7 to get it to install these disks? Thanks

Answer:vista recovery disks won't work after windows 7

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Hello all you fine helpers of the world,   My daughter dropped her Y510 and when she went to do the recovery after finally receiving the recovery, driver and facial recon. software she can't get passed BIOS I had thought that she had reached the safe mode but she can't get passed there either it asks what she wants to do, like change the language or go to the last good config or command prompt but she can't get to any of these options! I think because the last time Lenovo was in her computer and because it lost the boot sector and they changed the size of her drives I kinda get the feeling that the recovery partition is now gone and even with the recovery disk there isn't anywhere to boot to. Has anyone else out there with a Y510 had this problem cause she really needs to get the current files off of her lap top as she is in University and has two address's and hasn't had her external drive around during her practicum so she hasn't done a back up since last November, so not much help there not to mention its a low end external drive so there is no recovery on it if it was able to back up a Vista Operating system. If the boot sector is gone and the recovery partition is gone where do I go from here keeping in mind that we want to rescue her files before most likely having to reinstall Vista Home Premium. My daughter is shipping it back to Dad tomorrow so any help you fellow Lenovo fans out there can give me would be greatly appreciated. Thanks for your... Read more

Answer:What to do when recovery disks don't work after resizing the drives?

if you make any changes on volumes, one key recover will stop working, and it already's the best way to restore your harddisk to default ( factory ) by time, don't make any changes on your volume, burn factory backup dvd immediately, try to use one key recover to fix system issues, and if you have to make clean install, backup your datas to dvd or external hdd or usb.( you can also use d: volume for personal documents ) 

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hi and thank you hp support did tell me once a year or 2 recover intire computer with the hp recovery dvds that i got so i did that but this time my window updates just keep running and nothing so i figured i would do it again and same thing Model #: h8-1280tProduct #: QC461AV#ABASerial #: Software Build #: 12NA1MCW604#SABA#DABAService ID #: 010-717PCBRAND: HP   

Answer:windows update does not work and i even used recovery disks ...

xxxstriker Hello;Allow me to welcome you to the HP forums! Problem: Depending on how long since you have done Windows Updates in Win7, or if this is a new or clean install with NO updates having been run, Windows Update will appear to sit there with 0% downloaded indefinitely.Background: The Servicing Stack Update (SSU) was taking an extremely long time to scan for updates, find the hundreds needed, and sort them into the proper sequence for downloading and installing.Fix: Install the most current version of the SSU, then install the Juoly 2016 Cumulative Update, and reboot. NOTE: On a new, or reinstall, of Win7, SP1 must already have been applied for this fix to work.Process: These steps need to be followed exactly in order ...1) Download the latest SSU KB3177467 (this replaces KB3020369) to a flash drive Download the latest Cumulative Update KB3172605 (July 2016 Rollup) to a flash drive Stop the Windows Update service:Open a command window and enter: net stop wuauserv4) Double-click the KB3177467 file to install it (may have to reboot after this is done)5) Double-click the KB3172605 file to install itNote: If this KB does not install, then have to download and install KB3138612:, reboot and retry installing KB31726066) Reboot the PC7) When back in Windows, restart the Windows Update service:Open a command window and... Read more

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My friend asked me to help her sell her HP Pavillion 15.  I created Recovery disks using the laptop's recovery disk creator tool.  I blanked the drive with our DoD eraser software. I ran the Recovery Disks.  The disks say they are not authorized for this computer.  I don't understand how that's possible. I created the disks on the same computer I'm trying to use them on. 

Answer:Recovery Disks Created on HP Pavilion Do NOT Work on SAME PC

Hi, "I blanked the drive with our DoD eraser software." is the main problem, no available signature now. I always use the Recovery set over the top. I know why you have to erase the HDD. My suggestion: Pull it out, mount to a different computer, initiate it and make it like a new HDD then reinstall it back. Regards.

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my Acer Aspire One died on me this past spring and now im trying to revive it.i called support for microsoft who sent me to acer who sent me to the 3rd party folks.  the guy who answered the phone was kind of a jerk and didnt listen when i asked questions.  so.... i had to replace the hard drive on my Acer and downloaded a blank copy of Windows 7. since i cant read the sticker with the product key on the bottom, it is not a fully functional copy. i ordered the recovery media is on a disc, yet my model doesnt have a disc drive.  i got a friend to help me get this into a bootable usb but the boot process will only read the first recovery disk ISO.  where do we go from here?  he has spent many irritating hours trying to figure this out and every time we try a new thing, it fails yet again.

Answer:PLEASE HELP! received recovery disks, dont work, ...

Try this:

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Hi all.Yes, it may seem obvious, but I gotta give you the background to it first, to make sure all bases are covered:My mums e-machines pc got hit by a surge (despite having a protector), and it blew out the board and the PSU. She had it repaired at a local shop, and has recently decided she wanted a new install doing, with all her stuff backing up in the mean time.The thing is, because its not an e-machines motherboard, the recovery disks dont work. I have tried several times, and each time I get a blue screen flashing up before the damned thing reboots itself, and goes into the 'Safe Mode' menu.Ive sent a mail to both the shop and to e-machines to see what they suggest. Technically, she has a license to run XP, but the repair done is stopping her from being able to reload it... so should the shop supply a copy of XP, or re-install it under good faith???!Has anyone got any suggestions? Although I'm holding all her data files, the HDD on her machine is blank at the moment, and I really don't know what to do next!

Answer:Recovery disks dont work after repair!

Borrow an XP disk that matches the operating system of e-machine. e.g. windows XP home.Run a fresh install and input your mums microsoft 25 digit code.If the original installation was an OEM disk, you will need to re- activate anyway, tell them that the old motherboard blew in a power surge. They should re-activate windows, if it works.

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I have been trying to restore my laptop to factory settings for the past 2 days at the end of the second disk I got an error message f3-ff00-0006 and it forces me go shut down.
I have the drivers and programs disk to recover the hard drive if that's the problem. But I don't know how to do it.

My warranty ended and I want to fix my laptop as soon as possible for as cheap and easy as I can. Someone please help me!

Answer:Satellite L505 wont recover with disks

Wait a moment:
Do you use these discs for the first time now?
Have you created these discs?
I don?t know which drivers and programs disk do you mean exactly?

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Hi folks,

Posting this question for my neighbour as he now has no internet access as laptop not working - Satellite C660 running Win7.

When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Tried to boot from Win7 DVD (Pressed F12 to get to boot options & changed to DVD), can hear the drive trying to access the dvd but then get the message 'failed'. Win7 DVD works in both my laptop and desktop pc's.

Any ideas.

Thank you


Answer:Satellite C660 Won't boot from HDD or recovery disks

> When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Possibly the HDD is dead.
You ca try to power up the unit and press F2
Now you should be able to access the BIOS.

If the HDD isn?t listed on the first BIOS page, then this means that HDD isn?t recognized by BIOS and this means that HDD is faulty.

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Does anyone know where (or if ) i can download the installation / Recovery CD's for the Toshiba Satellite Pro A200.


Answer:Satellite Pro A200 Where to download the Recovery Disks

The recovery CD cannot be downloaded!!!!
You have to order it from the ASP in your country if you have damage or lose it!!!!

But I really don?t understand why you ask this!!! Such questions are answered many times!!!! Check firstly the existing threads before you will ask something!!!


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I have a Toshiba Satellite Pro A300 2CW. I bought it with Software Windows XP (included in a CD), which worked perfectly for years. I have reinstalled it several times during this years, but now the CD has deteriorated and it doesn't work anymore.

Originally the machine had WIndows Vista installed with DVD recovery creation option and a HDD recovery option, but I think this is not possible for Windows XP.

Do I have any options?Where could I buy the original Windows XP CD?

Thank you

Answer:Satellite Pro A300-2CW - Need Recovery disks with Windows XP


You can try to order it on
Other way you can install own WXP version. All WXP drivers, tools ad utilities can be downloaded from Toshiba download page

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Dear All

I wish to find out how many recovery disks my L300-1AQ (Model No PSLB8E) laptop requires.

I have a disk that I made when I bought the computer but I cannot start using it untill I make sure that only one disk is required (if more than one disk is required and I start the recovery process I believe I will render the computer unusable). I know that recent Toshibas come with multiple DVDs so it's definitely worth my checking before I do anything.

Oh and the recovery partition is gone due to an "aggressive" installation of linux, so that's not an option for us (it's new user is a windows user).

I cannot find this information on the internet or in the manual so I would be grateful if anyone out there has this information.

Best wishes to all

Answer:Satellite L300-1AQ - How many recovery disks required?

Hi DiodePrridge51b,

If Toshiba recovery disk creator required 1 disk only, you need only 1 recovery disk to restore factory settings.

It?s always depending on the notebook model and OS how much disks you need but if only 1 disk was required it?s enough and you start recovery installation. :)

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I recently bought a new notebook from Toshiba, the Satellite P300. It has Vista installed out of the box but there is no recovery media included with the package. I'm worried that if something might go wrong in the future, I won't be able to repair my operating system.

Two questions:
1) Is it normal that there is no recovery disc included with the Satellite P300? In other words, other customers who have bought the same laptop don't have this either. Or is this an exception and a mistake of my local vendor. In the manual on the 'included in this package' list there is no mention of a recovery disc included with the package.

2) Can I get a recovery disk from Toshiba if something goes wrong?

Answer:No recovery disks included with my Satellite P300


> Is it normal that there is no recovery disc included with the Satellite P300?
Yes, because the notebook was equipped with the HDD recovery option which allows you to recover the notebook from the HDD.

> Can I get a recovery disk from Toshiba if something goes wrong?
There is preinstalled Toshiba Recovery disk creator software.
This software creates a Toshiba recovery DVD. I think this info was published in the user manual which should be preinstalled on your notebook.

So I would strongly recommend reading the user manual and to create such recovery DVD before you would change anything on the notebook.

Cheers mate

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The computer has a black screen with cursor in the middle not able to move. I have opted to do recovery disk but it is not doing anything still black screen with cursor in the middle of screen. I have backed up computer ages ago not worried about wiping it all off just want to restore to factory settings.

Answer:recovery disks for toshiba satellite a500

I have similar problem I got mine to boot from cd by removing hd.
didnt do much good didnt have anywhere to install so I tried repair computer
and put hd back in no good wont recognise hd can use cmg line that way though
hope someone has an answer

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My Sat Pro A10 operated happily running a dual boot system (XP and Mandriva) before failing to start one day.
I successfully used the Toshiba recovery disks and all was OK for a year or so before the same fault recurred.

Now recovery disk Nr.1does not restores the system and the laptop switches off after appearing to function normally for about 20 seconds.

Restoring the MBR and reformatting using a Win 98 recovery floppy failed to solve the problem.

Does anyone have any ideas please?

Answer:Satellite Pro A10 recovery disks fail to reinstall Win XP

What exactly happens when Disc 1 fails? Read error?

Is the Disc scratched or dirty? You may need to order a replacement disc from Toshiba

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Have an Satellite Pro A300-28V laptop with Vista 32 Business. After a recovery from HDD Recovery partition I decided to use the function Complete PC system backup to make an image for future recovery with all my present settings. Too annoying to reset to factory default (Thunderbird 3.0 Mail, Open Office, and some other small applications previously running with no problems for years on another desktop computer).

The system needs 5 to 9 DVD's and it writes the first DVD. Takes roughly 30 minutes. Then, during verification of that disc it hangs. Verification bar stops at about 30% complete.
Anyone with that experience? Does not the Business "Complete PC image" work well on a OEM installation of Vista?
Or is it maybe the DVD driver who needs an update? I do not use a 3rd party burning software.


Answer:Satellite Pro A300-28V - Can't create own recovery disks


Which program you are using to create your own recovery disks? For example I mean Acronis, Norton Ghost, etc.

In your case I would try it with another burning program like CD Burner XP or Nero.
Furthermore you could try to remove the upper and lower filters in Windows registry, maybe it will work.

Last but not least on the Toshiba website you can check if there is a firmware update for your CD/DVD drive.

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Hi together,

I got a big problem. Win 7 Home Premium 64 BIT crashed on my satellite L550D-13V.

I tried to repair but it doesn't work. So I decided to recover via HDD Utility.
Everything seems to be okay but in the end the tool said that errors occured. I tried to recover again but the process aborted with bluescreen "PAGE_FAULT_IN_NONPAGED_AREA" this time.

After reboot system told me that no bootmgr is available. I tried to boot by using recovery disk but it also seems to be faulty because the system cannot not boot from the disks.

And there's my problem. I am unable to boot / recover now. Volume D seems to be okay - the HDD utility files are still available but I cannot create new recovery disks and it is not possible to boot into HDD utility tool.

Do you have any ideas?

Many thanks in advance and regards

Answer:Satellite L550D-13V - How to recover without recovery disks?


The story is strange?
I?m wondering why you are not able to boot from the Recovery disk?
Did you use the created recovery disk in the past or did you try this disk for the first time?

However, regarding the error message: PAGE_FAULT_IN_NONPAGED_AREA
I googled for that and it seems that this could be related to memory fault.
Possibly one of the modules malfunctions.

Of course this is just an personal opinion?

If an HDD folder is available on your HDD, then there is a small chance to get the HDD recovery to work. Here a interesting thread:

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I'm upgrading the hard drive of my *toshiba a300-1mz*, but I'd be sure that I can use the *recovery disks* maked at the first boots for the s.o. (vista)

I expect your support...
thank you very much...

Answer:Satellite A300-1mz Can I use the recovery disks after a HDD upgrade?


Yes, you can do this!
If the HDD has been recognized by BIOS then you should boot from Toshiba recovery disk in order to reinstall the OS which was preinstalled by Toshiba.


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is there a way to make the recovery disks install win7 x32 instead of x64 (Satellite Pro C660-2JR)

Answer:Recovery disks creation for Satellite Pro C660-2JR

If your notebook was delivered with 64bit version you can create recovery disc for this preinstalled version only. With other words, recovery image saved on recovery partition will be saved on empty DVD disc. Nothing more than that.

If you want to use 32bit OS you must check if your notebook model is supported for it and install own version.

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I have a Toshiba Satellite L350 which I bought some years ago

Originally it was a vista home premium laptop and I opted for the Toshiba windows 7 upgrade and its been pretty much trouble free .

However recently something went a bit weird and things just were not working well (it would not always log you out and never seemed to shutdown correctly) and various other applications did not run correctly.

After a few uninstalls ,reinstalls, scans and Microsoft patches did nothing I decided to take the plunge and use the recovery disk.

I had bought one from Toshiba when I got the machine originally and had made one myself before the upgrade to windows 7 and one again after.
I still have the windows 7 upgrade dvds so I can apply them after if I had to start back on vista again.

The only other big change has been a RAM upgrade to 4gb - I still have the original RAM if I need it but before all this there were no hardware issues reported and chkdsk was fine also.
So to me it was the o/s that was the problem.

I have now tried all the recovery disks and they all have the same problem reporting that imagex cannot uncompress the second file image as it is corrupt at block 90 ? I don?t have this actual message to hand
but can update later.

I can?t see that I?m doing anything wrong as all i do is put the dvd in the drive and restart the laptop with F12 to boot off the recovery DVD and follow the on screen commands.
Have you any reports of such of this p... Read more

Answer:Recovery disks not working for Satellite L350

Thats very strange that al recovery discs show the same error message. As far as I know when you start recovery image installation the HDD will be formatted, new partitions created, recovery image copied on second HDD partition and as last step is recovery image installation.
>I had bought one from Toshiba when I got the machine originally and had made one myself before the upgrade to windows 7...
Have you tested both of them in the past?

Generally speaking all you do is right. In my opinion the problem can be recovery image itself or maybe HDD has some failure on certain sectors.
If you can obtain second HDD somewhere exchange it, set BIOS to default settings and test recovery installation again.

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1.A friend of mine was loading SP2 and it froze.
2.Shut down/turned back on went in to an auto "restore"
3. stopped it, shut down
4.turned back on, no splash screen, nothing
5. called tech support, tried restore disks, nothing
6. told her to buy another computer, nothing could be done!!!
Can I take her hd, and slave it to my HP win XP home, recover information, and then, somehow recover her drive without the OEM version of Win XP home?
Appreciate any help.

Answer:emachine win xp home crashed, recovery disks do not work

Drive itself should still be good. You will probably be able to recover the data (not certain, but probably) if you slave it to another PC. The data folders (those that contain pictures/music ect.) should still be intact. Program data associated with applications may be questionable depending on state of the OS that the failed upgrade left XP in.

Afterwards you can put the drive back in her PC and using a OEM copy of XP do a fresh install if you want.

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I created the factory recovery disks for a x220. The process resulted in four DVD disks but when I boot with the first one it asks for the final disk and no disk is recognized as the final one. Do you know what I am doing wrong? Thanks,

Answer:Factory recovery disks don't work, how to solve this issue?

Are you selecting to restore to factory as opposed to restore to an image?  Choosing the latter will require the last disc after the boot disc, the former will ask for disc two.
Depending on the R&R version please check to see if there is an option on the first screen for "advanced", or similar, in the left pane at the bottom, (may require scrolling), and select this first.

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I'm working on a Satellite A200, which doesn't have any recovery disks, and now seems to have a messed up Vista installation.
Before I started working on it, I created backup images of the Hard drives 3 partitions (C:\, TOSHIBA SYSTEM VOLUME & HDDRECOVERY) which I have saved on another computer.
My question is, can I create recovery disks from these images? The machine they are saved on triple boots XP, Vista & W7, they were created using ShadowProtect Desktop.
I can mount the images into either OS...

Answer:Satellite A200 - Burn recovery disks from HD image?

As far as I know it can be problematic now. Recovery media can be created when notebook has ?factory settings?. That means available "Toshiba Recovery Disc Creator" tool and recovery image placed on second partition.

When you move this recovery image somewhere else and put it back later it can happen that "Toshiba Recovery Disc Creator" cannot find the files anymore.

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Is it possible to extract the OS from the recovery cd's that you make?

Answer:Re: Satellite A660 - Extract Windows 7 from recovery disks

Yes, it's possible but you won't get Windows 7 installation files but the image of the system just before the very first factory run. Anyway it could be useful on another Toshiba notebook replacing Vista.

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I bought in June 08 a Toshiba Satellite P205D-S8804 on Ebay Australia and I now need to format system but cannot find my recovery disks that were provided with system.

Where can I order the necessary recovery disks from in Australia? Is there a number i can ring for products no longer under warranty?

Answer:Satellite P205D-S8804 - Need replacement recovery disks

Hi Eagle,

I don?t life in Australia so I don?t know how it works exactly but I would recommend contacting an authorized service provider in your country. The guys can order a new disk I think.

Furthermore if you have a Microsoft Windows disk you can reinstall Windows with this disk. You can download all drivers and tools on the Toshiba website.

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Hi all,

I have a brand new Satellite M300-18P, pre installed with Vista 32bit. I would like to make rescue disks using the pre-installed Toshiba utility. Every time I try to burn a disk, the process stops halfway saying (and I have to translate this bit): "a problem has occurred in the power calibration area". code OEO1B5-26-00037304.

The program suggests the DVD-disk might be faulty, and urges to try another disk. After 3 disks, I do not believe this is the cause. I used DVD+r, normally compatible with the driver.
I want the recue disks since I want to format the hard disks and make a clean UBUNTU install. Might I decide not to use Ubuntu any longer, then I would like to install the original software back on the M300.

Can anybody help? Thank you. Kurt

Answer:Impossible to make recovery disks with my Satellite M300

Hello Kurt

I recommend you to use DVD-R media and just high quality product. Friends U400 is a little bit ?sensitive? with medias but I have used TDK DVD-R and it worked perfectly.

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I recently purchased a Satellite Pro A300-13X notebook with Vista Business installed.
It came with two product recovery discs to install XP professional.

Since I decided just to use XP, I followed the procedure for product recovery and I am now running XP from the first disc. It seems to run properly.

I'm unable to install the second disc and wonder where it is for. It contains 7 application files 001-002-003-004 crc and tpa.

Does anyone know what to do with this disk?

Answer:Satellite Pro A300-13X: Question regarding the Product Recovery disks

Don't know what this disc contains or how to install it, but check if everything works and if all utilities and programs are installed, which you had under Windows Vista.

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I was just wondering about this.
Could i make ISO images of my recovery disks, i know i could just make some more copies, but i am learning how to create ISO images.
But i was a bit worried what would happen when i put a disk in the drive.....

Answer:Re: Satellite L300-1BV - creating ISO images of your recovery disks

This with recovery image is a little bit complicated and something like this is not possible.
All you can do is to create recovery DVD using Toshiba recovery disc creator or start recovery from HDD directly using Toshiba recovery option (F8).

You can do with this what you want but how you want to start installation later?
Sorry but I think it will not work.

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I bought Satellite A500 yesterday and now I am trying to create the recovery disks before anything else.
However, towards the end of the 1st DVD, I get an error message saying "Faile dto open the following file. e:\boot\bcd (Error code 0201123-F1-00000000)" and then when I click 'OK', the DVD is ejected giving a message 'failed to create recovery media 1'. Upon physical examining I have noted the DVD is written to almost full.

Any advise on this? Also, in the interface, it does show a USB option and says to insert a USB media with more than 7GB free. Can I use this to create the recovery disk? If so, when I reinstall windows 7, can this be used as a bootable disk?

Would greately appreciate any help on this issue. If it is malfunctioning, I want to return it ASAP.


Answer:Satellite A500 - problems with creating the recovery disks

As far as I know you cannot use external device for recovering so it is very important to create recovery DVDs.

Try to create recovery disc using DVD-R media only. Use high quality medias like TDK or Verbatim.
Last month I created recovery discs on Satellite A500-157 and everything went well.

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*Request for help*.

Following system crash 16 January have reinstalled Windows - as per my TOSHIBA Manual,
from the 2 supplied Recovery CDs - onto my Satellite 2450.

After watching the TOSHIBA & SYMANTEC Recovery Utility screen show progress
over the course of 21 hours - inserting Disk 2 as per screen instruction along the way -
at the end I was left with blank screen apart from a C Drive Prompt.

I am uncertain as to the proper required action to continue the recovery.

REQUEST ADVICE correct procedure to complete the recovery.


Using 1.4 Mb floppy StartUp disk can see that C: has what appears to be the XP folders.

- plus a folder, SYSPREP, which with another machine I see has contents shown below.

Volume in drive G has no label.
Volume Serial Number is 1724-0EEE

Directory of G:\SYSPREP

01/17/2003 07:40 AM <DIR> .
01/17/2003 07:40 AM <DIR> ..
08/29/2002 01:00 PM 16,384 SYS.EXE
08/29/2002 01:00 PM 27,357 CVTAREA.EXE
08/29/2002 01:00 PM 32,768 POWERCFG.EXE
09/20/2001 01:40 PM 588 WINBOM.000
02/25/2002 09:52 AM 153 SYSPREP.INF
08/29/2002 01:00 PM 112,640 SYSPREP.EXE
08/29/2002 01:00 PM 24,576 SETUPCL.EXE
08/29/2002 01:00 PM 50,055 OFORMAT (a COM file)
08/29/2002 01:00 PM 15,360 NETCFG.EXE
08/29/2002 01:00 PM 46,592 MSDINST.EXE
08/29/2002 01:00... Read more

Answer:Satellite 2450 Recovery Disks completed - Is there life after their use?

Just info. Finally cracked it and re-installed. Not clear why. Kept returning *Extraction Failed*. I kept running the recovery disks again, and again. The rate of progress seemed to increase on each attempt. Got to the *insert second disk and press Enter* bit. Did so, and on this occasion got message that the extraction failed due operator abort. Don't I just love this kit! Regardless ran again from scratch. When second disk requested I inserted it and confirmed done by pressing the letter *O* (For OK) rather than Enter. That ran through to 100% whereupon got a dialogue asking to remove the second disk and boot using Ctrl Alt Del.

It booted and brought up the Welcome screens. Could be in with half a chance. Thanks for input. zeds are calling.

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I just restored my Windows Vista Home Premium 32 bit Operating System on my Toshiba Satellite L350-170 using the recovery discs I created 4 years ago when I first bought my laptop.

Having restored the OS, it has taken the best part of a day to install all the Microsoft updates, including Vista Service Pack 2, and other programmes I use (e.g. MS Office, Real player, AVG etc.).

Now everything is up to date, I have created a new system restore point on the hard drive and run the Toshiba Recovery Media Creator again. Just out of interest, will the recovery discs be created up to the last restore point, or will it just reproduce the discs I already have, which restore it to the factory settings?

If this only restores it to the factory settings, is there a way of creating a system disk to get it back to the point it's at now?

Answer:Do new recovery disks for Satellite L350-170 save updates?

Hi, no it doesn't work that way. Running Recovery will restore the HDD back to how you got it from the factory.

Message was edited by: RandyRoberts

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i want to reformat my laptop, its a Satellite P300.... many things do not work anymore ie: system restore and corrupted c drive

1) would reformatting my laptop fix these problems?

2) 2 disks "product recovery media TOSHIBA satellite p300 etc and says windows vista ulimate 64 bit

Does that mean they contain vista? (vista came pre installed

3) should i make a copy of the vista serial PRODUCT ID that is on my system menu screen

4) how would i run these disks.....

I appreciate if you could help, its an awesome computer

Will reserach on how to run the disks, just wanting to make sure they contain vista

Answer:Satellite P300 - Does the product recovery disks contain Vista?

> 1) would reformatting my laptop fix these problems?
Probably yes

> 2) 2 disks "product recovery media TOSHIBA satellite p300 etc and says windows vista ultimate 64 bit
As far as I know P300 has been equipped with HDD recovery and the Vista 32bit was preinstalled. There should be an option which would helps to recover the notebook using the HDD recovery option. Press F8 while notebook booting up. Then choose Repair my Computer and start the HDD recovery.
This should set the machine to factory settings. Finally you could create a recovery disk using the preinstalled software called Toshiba recovery disk creator.

> 3) should i make a copy of the vista serial PRODUCT ID that is on my system menu screen
You could do this but as far as I know the Vista on the Toshiba Recovery disk is already activated and you don?t need any serial keys.

> 4) how would i run these disks.....
Usually you have to boot from such disk

PS; to get more details you should read the user manual and should read the threads in this forum!

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A short question;
how to dual boot with the two recovery disks tath ive got with my laptop (Satellite Pro L40)

disks 1&2 are windows vista buisness
disks 3&4 are windows xp profesional
disk 5 is bios update

The guy where i bougt the computer (an ordinairy electroinic store named expert) said it was posible with tose disks.
I've already made a partition but when i boot the disks it doesnt has the option to select a partition

thanx already

Answer:Satellite Pro L40 - How to make a dual boot with two Recovery disks

>Satellite Pro L40 - How to make a dual boot with two Recovery disks?
Short answer: you cannot do this. Maybe if you have two HDDs (I didn?t tried this) but as far as I know your SP L40 has only one.
Ask this smart guy how to do this. Maybe he has some useful tip.

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My L350 has suffered a disk problem and would not boot. It attempted an automatic recovery but failed. I have rebooted from the system recovery cd's I created when the laptop was first purchased but the recovery fails at image 5.

Does anyone have any advice?

Answer:Satellite L350 will not boot or recover using the recovery disks

Have you used these recovery discs in the past?
If the discs are OK I can imagine there is some problem with HDD but I?m not 100% sure about that.

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I have a problem creating recovery disks for the Satellite L500-126.

I am using the Toshiba recovery disk creator.

The 1st disk is ok.
When I try to make the 2nd disk, the systems stops exactly at 50% of the 2nd disk. and no more reaction from the disk creator.

I tried 2x, and each time i had to abort and throw away the dvd's.

any suggestions?

Answer:Problem creating recovery disks for the Satellite L500-126


You should try another DVD from different manufacturers?
It?s nothing unusual that some DVDs are not fully compatible and that the CD/DVD drives cannot write the data properly?
I had such issue in the past and could solve this testing and using different DVDs.

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My Windows 7 basically blew up and is no longer working. I tried a one-key recovery as well which utterly failed. As a last resort I tried using Windows 7 recovery disks sent by Lenovo. There are 4 disks 1,2,3, and an additional disk. Everything seemed to be going somewhat smoothly, although slow up until disk 3. The screen shows

"Current Item: ApplyOs" "Recover process is running please don't remove your power adapter."

It's been like this for days. The blue bar load bar under it seems to still be running. Tried again, this time with 4 different disks sent by Lenovo. The first 3 disks went a bit faster, but the end result was still the same, getting stuck on "ApplyOs". Does anyone know how to fix this problem?

Answer:Lenovo IdeaPad Z570 Windows 7 Recovery Disks will not work

I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Hard Drive Diagnostic Procedure

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I have a Toshiba Satellite A55-S1065 that I recently replaced the harddrive in, and when I try to use the recovery disks it keeps failing at various points with the A:/ghost error, even though this machine doesn't have a A drive

I really need help can anyone?

Answer:Satellite A55-S106 A:/ghost error when using recovery disks to reinstall OS

Apparently from my research into this problem on all of that years toshiba recovery disks they are set to automatically try and find a floppy drive, even when there isn't one.
I've copied the recovery disk onto a new disk, still dosen't work.

I've reinstalled the harddrive to make sure the connection is good.
I don't have another windows disk to try, does anyone have any advice for me?
It's very strange.

Can anyone help?

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I have a Toshiba Satellite L300-139 (Vista, 160GG, 2GB memory).

Hard disk has been damaged (when booting Vista, systems does not start at all, and every time only a blank screen with the mouse arrow is shown --> tried all choices + PE boot etc. but there is no access to the Recovery Console) and there is no possibility to run CHKDSK to fix this problem.

No recovery disks were created when the computer was new.

I removed the laptop hard disk and plugged it in to my desktop computer, but 2 partitions out of 3 were damaged and I managed to recover some data including:

c:\program files\TOSHIBA

Recovery of the data was done by using and external USB hard disk.

I copied all the data to the USB disk and started the TRORDCLauncher program (run as Administrator). All it does it removes my DVD-drive from vista and then fails with error (rough translation):
"Other process is using the drive or there is no drives available. Check the drive status. [OK]"

It seems that Recovery Images have been created with Windows PE Tools 2.0 (Imagex), but as the data is spreaded around the folders I have not been able to create the recovery disks manually.

Any Ideas and knowledge how to create the recovery disks with this data what I have or do I have to order the DVD's and wait for couple of weeks before getting the system up again?



If someone knows a nice solution for executing Microsoft CHKDS... Read more

Answer:Creating Recovery disks without the possibility to boot -Satellite L300

Sorry but there is no chance you can create recovery DVD. Recovery DVD can be created if you use ?Toshiba Recovery creator? tool only and unfortunately there is no way to get it.

HDD recovery procedure using F8 can work only if the HDD configuration is not changed (new OS installed), the HDD recovery folder must be placed on second partition.
So with short words, you can do this just if the notebook has ?factory settings?. Now you cannot do anything but order new original recovery DVD for this notebook model.

If you want to do this you can order it under


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I have a P205-s6257 toshiba laptop that Im trying to load window 7 on with NO luck after I formated the hard drive. It actually gets worse, what happen to the good old days of formatting the drive then adding in the new OS, creating a partition and away you go

Anyway, this Toshiba laptop had Vista on it originally and I do have the recovery disks that came with the laptop but I cant seem to get the formatted hard drive to boot up either with the new windows 7 dvd nor the original vista recovery disks. ugh.

The error message im getting now is missing operating system. I tried click "F8" and "0" but it still say "missing operating ".

I have another laptop and a sata usb enclosure. is there anyway to format the drive via usb and add the toshiba recovery files needed to get my laptop to boot up again?

Any help would be approciated

[email protected]

Answer:Toshiba P205-s6257 wont boot with Vista recovery disks after formatting drive

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Are there any alternatives to malfunctioning recovery disks or purchasing new ones?I do not know how to use torrent files and would like to "rebuild" daughter's laptop somehow with major expense.All seems to be in order except I only have Dell Windows XP Pro CD and when loaded cannot be accessed.

Answer:R51 model 2888 installing new hard drive but have no recovery disks that work

Welcome to the forum!Have you tried running recovery from your hard drive, by pressing F11 on boot?

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I stupidly downloaded a file from Limewire which was suppose to be software for covertining music files. It never worked and since my computer has got worse and worse!

(note i am even having to use a different computer to use this forum)

Norton, aol and windows antivirus fail to find and destroy any viruses and all crash after so long of scanning. AOL spyware protection keeps blocking files called Virtumonde BY AND Virtumonde K, but will not let me delete them.

When connected to internet, no matter what web address i put in it always goes to the same webpage. Some kind of spyware i imagine. When disconnected something keeps trying to connect.

Other symtoms are -

computer crashes randomly.
computer restarts itself randomly
When i click on help and support it wont open and trys to connect to the internet.
when shutting down, the end task msg for - rundll32.exe appears
Safe mode does not work and simply wont start.
When windows starts and the screen to put in your password appears, i do so and press enter, then it flashes and goes back to that screen so i have to put it in again.
When windows loads up errors appear -
hpqthb08.exe application error
pchnotify.exe application error

Half of the system memory is always in use, even tho i have no software open (commit charge: 488M / 1248M)

HP PC SYSTEM RECOVERY seams like the best think to do (already on my computer) and just completely reset my computer back to factory settings but this just restarts windows and does nothing... Read more

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I?m trying to do a clean OS install of Vista onto a new hard drive, the install runs correctly but at the end, instead of it requesting me to create a user id and password as the machine does at first boot up when new, it shows a login for administrator with a message that the administrator account has been disabled, and another to input a pre-existing user name and password, which I do not have since this is a clean install.

Does Toshiba want me to only run the recovery on top of a pre-existing OS install? That would be quite a limitation, and would prevent one from recovering their machine after a hard drive dies.
Any thoughts? I did look thru the docs for a default password, but if it's there I didn't find it.

Thanks in advance!

Answer:Re: Satellite U305-S7477 - issue with clean install from recovery disks


To be honest your issue is strange to me. The fact is, for operating system installation you can use either Microsoft installations DVD or Toshiba recovery DVD. In both cases when installation is almost done you must enter your username and password (optional). There is no difference at all.

I have done recovery installation many times under WXP and Vista. No difference at all. Username must be entered always and I didn?t notice such issue as described in your posting.

So please try to install OS again and be careful with each installations step. All recovery installations images are tested and I cannot imagine Toshiba?s people can oversight something like this.

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My pc start acting up after i made a system restore.For exemple i cant use the fn key function.

Last week i decided to format my pc. But when i opened the TOSHIBA Recovery Disc Creator i got an unespected error 0D00F6-49-00000001.

I mananged to create 2 of the 4 dvd's. Im using Dvd-r from memorex.
Can someone help.

Thank you in advance for your help.

Answer:Satellite L500 - cannot create recovery disks - 0D00F6-49-00000001 error

Is this the first time you try to create recovery discs?

How you have created 2 discs if the Toshiba recovery disc creator starts with error?

Anyway, in this forum you can find similar threads. Probably is some recovery file corrupted and disc cannot be created.
I don?t think there is something you can do about it. Either it works or not. Maybe you should contact nearest Toshiba service and explain the situation. I hope they can help you with this and order original Toshiba DVD disc for you.

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Hello All

Please Help if you can. I have an amilo L/T l series 512mb, it had xp sp2 on it. Someone was using my laptop and ignored 4 trojans and although i could go into safe mode, this has also stopped working. So far these are the problems I am having, no partition found, xp recovery disk will start but fail after first step, cant repair and cant go futher with installation. I am a relative novice and laptop is out of warranty. I dont have a floppy drive and how do i access dos to run chkdsk??? Please any help will be appreciated


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Hi first time poster

Full specs: MSI Z68a-GD80 i5 2500k Gtx680 Asus Hitachi Deskstar 1tb (boot) KingstonSSD120gb (games)

So last night I shrunk my HDD partition by 100gb, intending to dual boot W8. Never got round to installing it, but when I turned on my PC tjis morning it won't boot. It shows the manufacturer logo then goes to a black.screen with a blinking underscore

I decided to try putting in my W7 disk in to repair, but it starts loading windows filesthen givesme an error about not bring able to communicate with a device.0xc0000009 I think. I thought my HDD might be the issue, but it does it also when my HDD is unplugged and just my SSDpluggedin

Worried my PC is bricked at this point cause I can't boot or repair from disk. Advice appreciated!

Answer:Need Help. W7 wont boot after resizing partition. Recovery wont work.

Try a linux boot disc and see if you can change the partition size a tiny bit with that. Gparted is your best bet:

GParted -- Download

If you can, that may fix the error.

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This is worthless. My good ole (quality) laptop gave up after eight hard years of everyday use and travelling. So i bought a Lenovo four months ago, without much knowledge about how OS:s have evolved after Windows XP. The computer itself worked decently for some months, although i'm not a fan of windows 8. downloaded classic shell to get it operative and it worked for a while, then came issues. computer freezed spontaneously, apparently due to "disk usage 100%". and after an update it completely went haywire, couldn't boot. 0xc0000001 or something.  The recovery partition didn't recover anything. I tried all the options, eventually even complete factory reset or whatever it was called. Didn't work. (i have diagnosed the hdd:s and they passed). 0xc0000001. Now is the first time i actually discovered what pre-installed Windows 8 meant in practice. I couldn't just go to the last resort, ie FORMAT C: and clean install OS. for apparent reasons, no DVD with windows. So i ordered this from lenovo. Got recovery disks, 5 of them came. After a lot of tinkering with BIOS i managed to get them to work, or atleast pretend to work. After the long recovery process said it was finished, i rebooted, altered boot order etc. And what do i see now? After a weird long boot up: Blue screen background, and the command prompt. It reads: X:\windows\system32>CALL X:\windows\system32\FIXLETR.CMD What do i have to do to get this working? The retailer is closed on weekend... Read more

Answer:I can not restore windows - got recovery disks shipped - doesn't work | thinkpad edge 540

I have this same prolem with a Tablet 2.  Any help?

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just bought a satellite A505-S6005 and trying to create recovery disks.
I am using Dynex DVD-R.

It created the 1st disk after erroring out 2 times and when I started the 2nd disk kept getting the message again which is Error Code OE01BS-26-2A037303 says power calibration area error occurred, check disk for dirt or scratches.

The disks are not scratched and after going through 5-6 disks am wondering if something is wrong with the optical drive & not the disks.

Any help appreciated.

Answer:Satellite A505-S6005: power calibration error creating recovery disks


I think it?s a problem with your DVD medias?
You are using not compatible disks!!!

Try different DVDs from different manufacturers.
I?m use the Verbatim or TDK DVD-R and my CD/DVD drive handles these disks trouble free.

Check it!!! I?m sure this will help you!!!

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Hello everyone I'm new here, I've had my B570 for over a year now with no problems what so ever, until last night my computer completely  froze and I was forced to power it down using the power button. I powered it back up and an error came on. It' said it was an unexpected error I/O error and it said something about a usb not being unplugged right, but a usb was never plugged into my laptop. So I was trying different boot options but none were working , I tried pressing f8 to do a safe reboot but f8 was not working. So I tried doing a factory reset by pressing f11 and nothing happened, I even tried plugging in a usb keyboard and once again nothing happened. Than I tried using the recovery key when the computer was turned off and it started up but it just would go straight to the error message. Anyone have any advice?

Answer:B570 wont boot recovery key and f11 wont work.

Hi mrhoppp,
Thank you for posting and Welcome to Lenovo Community,
I?d like to ask you to turn off the machine and then turn on and during the boot please keep pressing on F2 to enter BIOS (setup utility) and then please make sure that the Hard Disk Drive is detected and then press on F9 to get the BIOS to default settings and then press on F10 to save and Exit,
After that please try the recovery one more time by connecting the charger and the battery and then press on the OKR recovery button and then select one key recovery if the error didn?t come up again with you and then restore from initial backup.
Hope the information helps. Let us know.


Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Error messages say "No HDD Recover Area! \n The Toshiba Recovery Disk Create cannot be launched"

This is a brand new machine and trying to get a full recovery backup done, It has 1 partions C:

Can anyone help?

Thanks Sam

Answer:Satellite Pro L300 wont create backup disks, Error window for TRDC Launcher

> This is a brand new machine and trying to get a full recovery backup done, It has 1 partions C:
The new brand machine should support 2 partitions and on E partition you should see an HDD recovery folder which would contains the image files which are needed to create an Recovery disk!

It?s strange but I think you cannot create an recovery disk because there is no recovery folder on E partition

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