Computer Support Forum

Re: Satellite Pro C660 - How to make recovery disk with command prompt?

Question: Re: Satellite Pro C660 - How to make recovery disk with command prompt?

I have a brand-new Satellite Pro C660. It worked fine for a day, now it won't load windows. I didn't get around to creating the recovery disks as I've only had it a few hours (yes, yes, I know, should have been the first thing I did). All the data is present (but backed up to USB just in case) and I can see the HDDREcovery folder with all data intact. However, I can't run the app to create recovery disks. Does anyone know how to extract the images and create the media using only the command prompt? (I can get into command prompt by booting from a friend's Win 7 disk). All boot options from the laptop's own drives fail. It says "Windows Failed to Load", and I try Startup Repair but it doesn't find any errors. Any help/thoughts on this will be much appreciated!

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Preferred Solution: Re: Satellite Pro C660 - How to make recovery disk with command prompt?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Re: Satellite Pro C660 - How to make recovery disk with command prompt?


It?s not possible to create recovery disk with command prompt. You have to use the Toshiba recovery media creator on Windows.

Now it?s too late for you but you can order such a disk here:

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How does one make *.* [Files, Folders, Directories, Drives, Locations & File Extensions] Visible on all drives whilst in Windows recovery environment Command prompt?

Only *.* visible on x:\

Need tutorials or other info.

Answer:Make *.* Visible All Drives Windows Recovery Command Prompt


It's not clear what you are really trying to do. If your intention is to display all files and folders with extensions, dir /a:h will do the trick.

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Hi all

Just a query
My GF turned on her laptop Satellite C660 series and it would not boot up, we tried to initiate the recovery sequence from the recovery partition but kept getting the error that was on boot up (the error was telling us a USB device had been unplugged).

As you probably guessed she never made the back-up discs when prompted, all I could think of was using a win 7 disc and reload that way then try and make the recovery discs after (I didn't activate)
so win 7 was installed nicely and all drivers sourced that was all last week.
Now for the crunch , the recovery partition is there can I now make the recovery discs and install from those , the win 7 I installed will soon require activation
Any ideas?
Thanks in advance

Answer:Satellite C660 - recovery partition is there but can I make back up discs?

After own OS installation you cannot create recovery disc anymore and you can not install recovery image using HDD recovery option (F8 at start-up).

Best thing you can do now is to order original disc from Toshiba and use it for recovery image installation. It is definitely easiest way to have ?factory settings? again.
You can order it on

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Is it legal to use another laptop to create a recovery DVD and use it on the another laptop of the same model.
Satellite C660 1J2

Answer:Satellite C660-1J2 - can i use the recovery disk on another notebook


Purchasing an Toshiba notebook with an preinstalled Windows 7 system, you have reached automatically one Win 7 license.
So you can use this Win 7 on one notebook.

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Please can anyone help. I tried using my recovery disks to restore my notebook when it kept failing to start properly. The disks did not work so I purchased a set of disc from Toshiba on this website. I still have the same problem.

Is it the hard drive failing or something else?

If I purchase a new hard drive will the recovery disks work if the hard drive is not exactly the same as the one that came out?

Answer:Satellite C660 - recovery disk fails error 1117


Did you think about the HDD?
It could be a HDD malfunction that does not allow you to install the system.

I recommend checking the HDD for some possible issues.

There is a nice tool called Drive Fitness Test. You can use it for HDD check.
Google simply to get the software.

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Hey guys.

Ive been trying to figure out how to make a command prompt run a command line as soon as the box comes up.

I need this to happen all from one command line. A command prompt needs to open with "echo hi" being ran as a command line.

Any ideas?

Answer:Make a command prompt run a command as soon as it opens?

Hello Fmjc001,

You could create a BAT file for this. Just type in the commands into a TXT file, then rename the file extension to BAT. When you run the BAT file it will run the commands in a command prompt automatically.

Hope this helps,

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what is the windows xp cmd for repairing flash disk

Answer:XP command prompt command for repairing flash disk

Do you mean format & lose everything?Format A USB Pen Drive With NTFS File System

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I cannot even do an ipconfig anymore on that machine. Its a win xp machine that is on a home network. when i try to run ipconfig it gives me : ipconfig is not a recognizable internal or external command. I would appreciate any input on this. **** it wont even do the "help" command anymore.

Answer:What would make Command prompt not work?

Your PATH variable has gone wrong somehow?

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Ho do I make a DOS / command prompt boot CD and add files into it.

Answer:How do I make a DOS / command prompt boot CD?!?

Welcome to the forum you can download them from many sites depending what uou want

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I've looked everywhere on the web, and everything seems to apply to Windows 98 or earlier, and people with floppy disks!

I need a simple CD or USB drive (CD preferably as USB booting I can never get to work) so I can flash a BIOS. The computer has no flash function in BIOS setup, and no windows based flash program available, so I need a command prompt!!!

I tried a couple of free CD burning softwares, and the format utility in Windows 7, but none of them let me make the CD bootable! Those that do want a FLOPPY(!) as a source!


Answer:How do I make a DOS / command prompt boot CD?!?

Take a look at this: How to flash your BIOS without a floppy drive - Broadband Genie


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Hi, I'm really struggling with command prompt right now, it doesn't make any sense, and I have found ZERO info through repeated Google searches.

I'm on Windows 10 and for some reason my Photoshop CS6 refuses to open and throws the stupid "This app has been blocked for your protection" error at me. I already had UAC disabled because it's annoying and I run everything as admin. Right now I'm trying to simply create a shortcut that runs Photoshop.exe through command prompt so I don't have to mess with it every time I want to use Photoshop. The .exe is located at D:\Program Files\Adobe\Adobe Photoshop CS6 (64 bit)\Photoshop.exe (my own program files location). If anyone can help write a shortcut command if it's even possible, it would be greatly appreciated.


Answer:Need to make a command prompt shortcut

See whether this can help

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For those who have not done that yet, here is a little video tutorial I made on how to make the cmd GUI a little fancier. I did not like the little black window of cmd - maybe you don't either.

Answer:Make the Command Prompt GUI look nicer

Quote: Originally Posted by whs

For those who have not done that yet, here is a little video tutorial on how to make the cmd GUI a little fancier. I did not like the little black window of cmd - maybe you don't either.

Making a tutorial on this now


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Hi, I'm really struggling with command prompt right now, it doesn't make any sense, and I have found ZERO info through repeated Google searches.

I'm on Windows 10 and for some reason my Photoshop CS6 refuses to open and throws the stupid "This app has been blocked for your protection" error at me. I already had UAC disabled because it's annoying and I run everything as admin. Right now I'm trying to simply create a shortcut that runs Photoshop.exe through command prompt so I don't have to mess with it every time I want to use Photoshop. The .exe is located at D:\Program Files\Adobe\Adobe Photoshop CS6 (64 bit)\Photoshop.exe (my own program files location). If anyone can help write a shortcut command if it's even possible, it would be greatly appreciated.


Answer:Need to make a command prompt shortcut

See whether this can help

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Not sure how to put this exactly.

I installed Ruby in E:\Ruby200. I then installed SASS. `sass` can be found in E:\Ruby200\bin\sass. Is there a way I can make this sass command available in any folder instead of just the ruby/bin folder?

Follow up question. Is there a way to launch a new command prompt window via a shortcut which would open command prompt in a prespecified directory? Say.. I double click a program shortcut and command prompt opens in `E:\Ruby200\bin`

Follow Follow up question. Any idea how to open up more than one command prompt window in windows 8?

Answer:Make installed command prompt commands available anywhere?

You need to edit the PATH environmental variable. Add the folder paths of where your executables are and then they will be available from any directory you are in.

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I have the Command Prompt icon on my Taskbar as I use it a lot. It's set to always run as Administrator, so when I launch it, the Command Prompt window opens to C:\Windows\system32.

I want it to open to %userprofile% which is C:\Users\myaccountname.

Has anyone found a way to do this. Using the Start in filed of properties doesn't work.

Answer:Make Elevated Command Prompt open to %userprofile%

Hello Rich,

You could create a shortcut using the command below, then set the shortcut to "Run as administrator" to do so.

cmd /s /k cd %UserProfile%

Run as Administrator in Windows 10 - Windows 10 Forums

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Hi everyone,

I have a Dell XPS laptop, which was working fine up until yesterday when this morning I got the black Windows Recovery screen telling me that Windows had failed to start. I went onto Startup Repair but this didn't work, and tried starting normally which just kept restarting my computer.

Luckily, I have a Windows 7 DVD, so I can reinstall with no problem -However I have lots of files that I really want to save.

I booted from the DVD and ran the command prompt so I could transfer my hard drive to my external USB drive (they're both about 250GB) before I reinstall Windows. I ran the Disk Part/List Disk command but it cannot detect my USB drive; it can only find the internal hard drive.

When I use another computer, it does detect my USB drive using List Disk, so I'm thinking that the USB drive is fine.

I read something about Windows XP not being able to detect removable media in this way, but shouldn't this work under 7? What am I doing wrong?

I am kicking myself for not backing up this data! Learn the hard way, I guess.

This site has helped me out a lot of times in the past so thanks for any help.

Answer:Command Prompt Disk Part/List Disk cannot find USB drive (Windows 7)

Get a Live Linux CD (download), either ubuntu, or fedora. Run linux from the CD use the file manager to move your files to the USB drive.

Once you have all important data saved, reinstall Windows.

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I found this article: "How to Change the Title Bar Caption of the Command Prompt"

It explains nicely.  But I need to see only current directory path is displayed in the displays. If I launch command prompt from'C:\Users\Dell\Pictures\Camera Roll\' directory,
It show  'C:\Users\Dell\Pictures\Camera Roll>'.
But, I want to see this 'Camera Roll>'
Can anyone help?


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does anyone know how to make a batch file where you could start ,disable , stop and manual for a service from the command prompt ?

for example instead of going to services.msc and right clicking on a service then clicking on properties then making the startup to be manual,automatic or disable . I could do with a batch file where i would just launch the batch file and it would make the startup to manual and then disable the service that i want to disable.

Answer:How to make a batch file on starting and stopping services from command prompt ?

Aside from the obvious, what is it you're trying to accomplish? What services do you want disabled at one time but not another?

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I need some help !
Two days ago McAfee alerted me in message box that they had quaranteed a trojan horse. When I went to start my computer after work yesterday it went to start up repair which could not fix the problem automatically. In the system recovery options, #1 didn't work as states, #2syastem restore says no points (there were lots prior), #3no back up image avail #4windows memory diagnostic says all cool until it restarts then back to start up repair, and #5;is where I sit.

In the past learned to run rstrui.exe from command prompt same response as above.

This is a PC dell all in one built on windows vista and upgraded to windows 7. Hard drive c and d labelled recovery.

Can't get to safe mode or anywhere to copy save files.

Any suggestions (note I am only a novice in this aspect of computers)

Answer:system recovery from command prompt

I am reading the tutorial on command prompt ( on my Google tablet) and when I entered bcdedit this is what I got:
Windows boot manager
Identifier. <bootmgr>
Device. Partition=c:
Description. Windows boot manager
Locale. <globalsettings>
Default. <default>
Resume object. <7ff25c3d-d960-11de-a8c8-0023540f8f41>
Display order. <default>
Toolsdiplayorder. <memdiag>
Timeout. 30

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Upon starting my computer I'm getting error 0xc0000428, ntoskrnl.exe is missing verified signature or something like that.

I am unable to use the startup repair from the recovery disc - I get an error called StartuprepairV2. I can not use system restore, and using cmd to copy the file from the DVD to my hard drive does not work (the file is still missing the digital signature). Bootrec doesn't fix the problem.

I have read somewhere that if startup repair does not work, you can update your vista version as a workaround. However I can not upgrade unless I delete SP1 first, but I don't know how to do that when I can't start windows.

Is there a way I can remove SP1 using command prompt ran from the recovery DVD? Or any other solution anyone can think of? (except for doing a clean install)

Thanks in advance!

Answer:Remove SP1 using command prompt from recovery DVD?

Originally Posted by notsavvy


Upon starting my computer I'm getting error 0xc0000428, ntoskrnl.exe is missing verified signature or something like that.

I am unable to use the startup repair from the recovery disc - I get an error called StartuprepairV2. I can not use system restore, and using cmd to copy the file from the DVD to my hard drive does not work (the file is still missing the digital signature). Bootrec doesn't fix the problem.

I have read somewhere that if startup repair does not work, you can update your vista version as a workaround. However I can not upgrade unless I delete SP1 first, but I don't know how to do that when I can't start windows.

Is there a way I can remove SP1 using command prompt ran from the recovery DVD? Or any other solution anyone can think of? (except for doing a clean install)

Thanks in advance!

Hi notsavvy, Welcome to the forum.

Have a look here at option three; How to uninstall Windows Vista service packs as a troubleshooting step

I hope this helps


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Hi, I dropped an external harddisc on the floor, and it doesn't work.

So, i want to retrieve all the data that isn't broken.
is it possible with the "RECOVER" command in command prompt? I cannot open window. maybe its the "pickup-thing" thats broken and i have to get it fixed, but its like 600 and the data is not that important...

Answer:Help with data recovery through command prompt

If it's physically broken, there's no way other than a very expensive method used by data recovery companies. Does it power on and spin up? Is it recognized when you plug it in? can you remove the drive from the enclosure?

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I need to start my system win98se from command prompt using a floppy startup disk, can you help pls...thanks

Answer:Using startup disk from command prompt...

Why have you started a new thread? Please tick this one and continue on click hereAlso, the yellow envelope is for private messages. Use the Add a response box at the bottom of the page to post your replies please.

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How can i run scan disk or check disk function from command prompt?

Answer:how to run scan disk from command prompt


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Is it possible or can it only do a wipe and restore?

Answer:Can onekey recovery be used to access command prompt?

hi hcw,
Yes this is possible. See jmccc's post in this thread as he was able to launch the command prompt by pressing OneKey Recovery.(direct link here). The unit is a Y570 with Rapiddrive.

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Situation in short: I cannot access my windows stuff any other way than using the Vista Recovery thing on the cd, to fix this I think(pretty sure) that I have to reinstall the new driver I was installing(newest driver for 8800GT, 178.something) or jump back to any of my older ones. This would be pretty easy to fix if I could get the device manager up and running somehow, but apparently you cant do that in Recovery mode command prompt.

or can you. or is there any other way to fix this?

whole sutuation:
Vista Black screen, only mouse at startup. Need to un/reinstall graphics driver

Answer:Is there a way to install drivers from the recovery cd command prompt

Hi Mneh,

Your using DVI right? If ou can switch the cabel to VGA it will solve the black screen issue and also let you access Device manager, You can access it via SafeMode too


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I have Windows 7. When any user logs on they get a black screen. I think the problem is with the registry key:


The Userinit value data should be C:\Windows\System32\Userinit.exe,

but due to misreading a Microsoft recommended fix this value now reads:


I need to be able to edit this. I have used the Windows 7 installation disk to boot into the command prompt:

Administrator: X:\windows\system32\cmd.exe


I cannot get into my C drive and although I can get regedit to open and make changes I don't think it changes any thing on my machine. Am I suppose to load registry files from my machine into regedit?

I also get the same result booting in safe mode and the startup repair from the installtion disk does not fix the problem.

I have tried to follow this tutorial:

When I run bcdedit /find "osdevice" I get an unknown command was specified.

When I try to run reg load:

X:\Sources>REG LOAD HKLM\TempSoft:\Windows\System32\config\software I get "is not recognized as an internal or external operable program or batch file.

Any help offered would be greatly appreciated. Thankyou.

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So, my original issue was that after installing an ubuntu partition on my computer, windows 7 would not go to sleep. After research I presumed this was caused by GRUB being installed in the windows MBR. I then made a system repair disk to run the fix boot and fix mbr commands. However, when I boot from the repair disk no operating systems are listed under the recovery option. If I try and proceed anyway to the command prompt, it won't let me type in the command prompt. I am unsure of what I should try next. I can still access my regular Windows 7 partition fine though.

Answer:Can't type in Command Prompt in System Recovery

Most Linux boot loaders save a copy of the MBR when installed. The boot loader, such as grub, should have a means to replace the MBR with the copy of the original. I'd ask on a grub user forum since the fix may be way simpler than doing it from the Windows side. Grub should know where it stored the MBR backup.

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Long story short,
I've been trying to dual-boot W7 with Ubuntu. Failed. Now I cannot boot up Windows, and though there are hundreds of forum articles explaining how to fix this (using the Bootrec/bcdedit commands in the Windows RE command prompt), but I can't run either of them (get an error). My guess is that I need to run bcdedit as an admin.
After doing some research, I learned about the "Runas" command, but I can't seem to get it to work. Microsoft and other forums didn't help much...

Please help!

Answer:Running an elevated command prompt (from the Recovery DVD)

Mark Win7 partition Active, then run Startup Repair from DVD/Repair CD up to 3 separate times with reboots until Win7 starts.
Startup Repair - Run 3 Separate Times
Partition - Mark as Active (Method Two)

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Trying to get this built-in webcam working. Had the laptop for a few years but never used this function before. I have skype that doesn't seem to detect it. Can't see anything in Device Manager relating to webcam or image or anything, and in program files under Toshiba all it has is 'Wireless LAN Indicator', nothing about a cam or mic, its as if it doesnt exist. After searching around I found I might be needing some certain drivers, and so I downloaded something called TC30295700E (which I believe is what I needed), I installed that and no difference seems to be made. Webcam completely undetected by the laptop even though its built-in...been at this for a few hours now, am I missing something here?

Edit: sorry I should specify, I'm running Windows 7.

Edit 2: Should also add that 'Imaging Devices' is nowhere to be found on the Device Manager.

Any help appreciated, thanks

Answer:Webcam/mic on Satellite C660-119 - how to make it work?

According notebook specification Satellite C660-119 with part number PSC0LE-01100JEN does not have a cam so I?m not wondering you cannot get it work if cam doesn?t exist.

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There's a really long story behind this all, but the tl;dr of the issue is that I want to move a file from my phone onto my computer, however, I have absolutely no idea what the file path is, given the path seems to be "This PC\HTC One XL\Internal storage", I have absolutely no idea how to navigate to this in command prompt. Please help!

Forgot to mention, my OS is Windows 8.1

Answer:Accessing a removable disk via command prompt?

Have you followed the steps here:
HTC Sensation XL Support - Copying files to or from the phone storage | HTC Additional Support

Is there a reason you need to do it via the command line?

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I am trying to fix my daughters laptop, it will start but will not load windows,when I click to go to command prompt it just stalls then gives a message that windows could not complete the installation, then restart,then the same message over again.....they got the laptop from a pawn shop and it didn't come with a disc.

Answer:i have no disk for windows7 and will not go to command prompt screen

Well; in order to fix that you definitely will need the windows disc. you probably will have to contact microsoft to buy a disc. Thats the only way i know of to do this. unless you can get a hold of someone elses windows 7 disc to try the reinstall/repair of windows.

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I have installed disk filter driver. This driver encrypts disk content.
If Windows 8 boots in Recovery Environment Command Prompt mode then filter driver is not loaded. In consequence of this, the encrypted disk becomes unavailable. I need access to disk in this mode.
How to solve this problem?
Is it possible to manually load driver? Is it possible to configure Windows to load driver in Recovery Environment Command Prompt?
I cannot find detailed information about this mode. Is there documentation about it? How Windows works in this mode?
Thanks in advance!

Answer:Recovery Environment Command Prompt: driver is not loaded

Encryption is supposed to block unauthorized access to data. Recovery environment is actually a mini OS based on WinPE and it is normal for you to not access your encrypted drive. If you can access your data from a PE then there is no point in encryption.

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Toshiba win 7 laptop x64 wont boot, got to sys recovery and command prompt, leaving it here for help.

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Is there a way that I can add new accounts to the machine via the command prompt on the "recovery" screen?

(When you boot up into recovery mode and select command prompt)

I tried the normal commands "net user username /add" but the accounts are not added to the machine.

Is there another command that can be used?

Answer:Satellite L - Can I add new accounts via command prompt?


I?m not sure if it will work using the Recovery console. In my opinion it's not possible.
As far as I know you can add the user and the password using the CMD but this would function only when Windows OS has been loaded.

In such case you can use this command to add user account: +net user username /add+
If you want to add a password to the new user account then you have to use this path: +net user username password /add+

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Competent using computers to the most basic of levels, but rapidly spiralling down a road to doom, so would be ever so grateful for some expert help.

Lack of specific information is for a reason - please read to end before raising questions!

Noticed AVG wasn't running yesterday, so went to click on icon and got a message along the lines of "invalid.exe file". Uninstalled AVG and tried to reinstall, but kepy getting the same message. copied and pasted the message into google, and it linked the message with a trojan horse, and mentioned the name "downloader.generic7".

I followed the guidance on te AVG website and downloaded Cwshredder, spybot s&d, ad-aware, rogue remover, avg anti spyware and anti virus. I was going to install them in safe mode in case the presence of a virus affected their installation.

When I tried to start in safe mode (via F8), the computer kept resetting and going to the "We apologise for the inconvenience, but windows did not start successfully?" screen. I started in normal mode, went to msconfig, and selected safe mode. Now, the computer will not start in any of "Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt, Last known good Configuration, or Start Normally". Keeps resetting, and going to the "We apologise for the inconvenience, but windows did not start successfully?" screen. F8 brings up a wider range of options, but I wouldn't have a clue ... Read more

Answer:Lost... virus, can't boot, can get command prompt with disk

Welcome to Major Geeks!

If you cannot boot in either normal or safe boot mode, then their is nothing we can do for you in the Malware Removal Forum. Your problems are thus within your OS and you would be better off working this in the Software Forum. Once you can boot again, we can help you with any malware issues that you may have.

I suggest you find yourself a Windows XP CD (with the same Service Pack level you are at) to be able to boot from. As in the Software Forum, they may suggest you use it to boot to the Recovery Console to do some repairs or to do something like what is in the below link which may be necessary:

How to recover from a corrupted registry that prevents Windows XP from starting

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I am trying to flash my SDD and these are the first 2 steps:

1. Download and extract the new firmware to an bootable USB stick.
2. Boot from that USB and go to the path where your firmware files locate.
Keyin the file name which is correspondent with the capacity of your target SSD
and press enter to run.

I am having a blonde moment and cannot recall how to create a boot disk to take me to CMD so that I can do this.
I am on Vista 64 right.
Any help is appreciated.

Answer:How can I create a USB boot disk to go to command prompt so that I can flash?

You may not have to, my last three montherboards I have had came with an option to boot into a special BIOS flash tool. All you need to do is provide it the binary file on a floppy, USB or CD. Pause your boot menu and see if you have something similar.

Otherwise there are a couple utilities to make bootable USB drives. Not sure you can do it without a utility to make one.

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My week-old Dell laptop running Vista Home Premium 64 bit has suddenly presented me with the not unfamiliar boot-to-blank-screen-with-moveable-cursor syndrome even when F8-ing to Safe Mode with Command Prompt.

The install disk repair option tells me there's nothing wrong with Vista, but I tried a System Restore just in case it helped, but it didn't. Before I trash the whole carefully set up system and use the recovery partition, I thought I'd try the command prompt from the install disk to get msconfig to turn off everything.

Problem is, when I navigate from X:\ to C:\Windows\System32\ and try to run msconfig.exe, I'm told I don't have sufficient privileges to do so. How do I establish my identity as Administrator in order to run msconfig? Don't forget I have to do this AFTER invoking the command prompt, because I'm running cmd.exe from the installation disk.

I have to confess I've already posted a similar question on the Microsoft Community forum, but so far I've had no replies...

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Hi,I need to determine which area to look at. I.e. exactly how does Windows configure itself to restart to the chosen advanced recovery option?

I'd be happy to compare the results of running any command with that of a correctly functioning system.

None of my advanced recovery options (restart to Safe Mode, command prompt, startup repair, system restore) have worked since upgrading to the Creator's build. They were ok in the Anniversary build. The upgrade went smoothly.

After trying various repairs, which made things worse rather than better, I've got back to where I was.

My PC boots normally.
When my PC restarts to Safe Mode, I see my PC logo and 'Please wait'.
When it restarts to other options, I just see my PC logo, nothing more. It just hangs.

There's no error message nor easily defined symptom to search for that I can think of.

(See this and particularly my last post if interested - the end result is I'm back where I started, having learnt a bit!)
Creator's upgrade appeared ok, but Advanced Recovery functions fail - Windows 10 Forums)

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On Nov 11th, My Sony Vaio VGN-NR260E Vista Home Premium computer got infested with a virus... GRRR!!!

First it gave me the BSOD and repetitive reboot. Then I got it to boot into safemode (f8), then I restored my computer to a date from earlier in the month of November. After I did that It wouldn't boot properly and every option would then give me the dreaded KSOD. Also after that no Restore Points Found.

Pulled out the Vista Recovery disk and then when I select Start up Repair it tells me could not detect a problem. In the Diagnosis and repair log it says no problems found in each section. Under Boot status test "Boot status indicates that the OS booted Successfully."

I then scoured the web for possible solutions to my problem. I tried to fix Boot via command prompt in Win REovery using these and other similar instructions:

and I've also tried:
chkdsk every which way says no problems
KSOD fix(
sfc /scannow get "Windows Resource Protection could not perform the requested operation"
to run SFC. From the Win Vista install CD "C:\>SFC /scannow /offbootdir=c:\ /offwindir=c:\windows\". Received Application Error: The exception breakpoint - a breakpoint has been reached (0x80000003)occurred in the application at location 0x7354764a. Click ok to terminate program.
I've run bootable repair recoveries from:

AVG Repair
UBD... Read more

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I have a utility I run on some customers' machines that requires being run from safe mode. I already have the utility automated via batch, and would like to just run one SFX app and move on to the next machine, knowing that this app will reboot the machine into safe mode w/ command prompt, run my utility, and reboot the machine back into normal mode (the standard shutdown -r -t 01 is easy enough, but there are no modal options!). Also, if this can be done, how would I then make sure that the current user logs in automatically, rather than have safe mode stop at the log-in screen?

The utility in question is a simple "Common Software Package" which includes some software such as Reader and Flash. Some of the software included cannot be installed while an antivirus is running (at least any that have tamper-protection) due to the registry editing involved, but are completely positive in nature (one such software package simply checks the current registry vs. a backup it takes on each shutdown to look for any discrepancies, adjusted for installed software, of course). The packages do not require Windows Installer service to be running, so I have found SM w/ CP to be the best option.

Any help with this would be appreciated.

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Hey, how we all doing?

I was stupid enough to manually delete my acronis files when I couldn't uninstall it the ordinary way.

Now windows 7 gives a short BSOD after logo and computer restarts.

Startup repair doesn't fix the problem, neither from my windows 7 usb or from laptop, I have tried it several times.

I don't have any system restore created.

I don't have any system image either to restore to either.

I really don't want to do a clean install again and wanted to try to do a repair upgrade, the problem is I can't boot into windows to begin with, and this seems to be needed to do a repair upgrade. When I try to do it from the USB it says I need to boot into windows first.

Is there a way to start the repair upgrade without having to boot into windows?

When I press F8 I don't get the options of safe mode, probably because I set the "time to display list of os to 0".

Since I can't boot into windows 7 I can't change this above 0. Is there a a way to set this time above 0 from command prompt from my windows 7 installation usb?

Any other ideas as to how I should fix the situation?

Appreciate the help.

edit: tried the fix mbr tutorial, didn't help.

Answer:Change time to display OS from installation disk command prompt

Hello Bradley, welcome to Seven Forums!

As soon as, immediately as soon as you hit the PC power button, start repeatedly tapping the space bar, this should force the Windows boot manager from where you should be offered the F8 safe mode option.

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i need a recovery DVD for Satellite C660-2FF. HDD crashed.
Win 7 product key is available.
Who can help? maybe .iso download?


Answer:Need recovery DVD for Satellite C660-2FF

Recovery image cannot be downloaded and if you need original recovery disc you can order it on

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I have been attempting to remove malware/spyware from my new (june '08) computer and have been using a process recommended by The next step in this process is to run your ComboFix tool. I have been following your tutorial on "how to use the Command Prompt in the Vista Windows Recovery Environment". In the third paragraph directly under Figure 1 in the directions, you state that if a computer cannot boot off the Vista DVD, to try the F8 key to get to a screen similar to Figure 2. When I push F8 at the appropriate time, I do not get a picture looking like Figure 2. Instead I get a black screen with the following options:

Advanced Boot Options
Choose Advanced Options for: Windows Vista (Use the Arrow Keys to highlight your choice.)

Repair your computer

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Enable Boot Logging
Enable low-resolution video (640 x 480)
Last Known good configuration (advanced)
Directory Services Restore Mode
Debugging Mode
Disable Automatic Restart on System Failure
Disable Driver Signature Enforcement

Start Windows Normally

Enter=choose Esc=cancel

I have tried several of the obvious options but have not arrived at a point where it is obvious that I can access anything about the Windows recovery environment.


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File\Windows\system32\drivers\msahci.sys status: 0xc000000f windows failed to load because a system file was missing or corrupt. Please tell me in detail how to repair it using command prompt in windows vista installation disc.

Answer:Help ! How to repair system file using command prompt using recovery console in installation dvd

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Hey guys!

For one reason and another I'm considering ordering a Toshiba C660 recovery disk' (Mainly because I would like to sell this laptop and a clean install of Windows 7 is more appealing and secure) but before I go ahead and buy the disk from Toshiba, I presume I will have to enter the windows 7 product key printed on the bottom of my laptop?

The only real problem with this is the key has faded quite badly (Being on the bottom it's seen some use..) and I can't quite make out the last few numbers on the sticker

Is there a way I can get a new key? Or get around entering the key on the new install of windows?

For those interested, a photo of the sticker is below, maybe someone with better eyesight could help?

<Image removed to avoid piracy - ETAF Moderator>

Answer:Toshiba C660 Recovery Disk - Few Questions

I removed the image, because if anyone can read the key - they can use it and put on the internet for anyone to use

Use this program and you will get the key

you can also use Belarc - System Management For The Internet Age. Software license management, IT asset management, IT security audits and more.
to get the key

Also goto the toshiba site and download all the drivers for the PC and put them on a Disk - that will make it easy to re-install any drivers if needed.

Also you could probably make the recovery DVD your self - if the PC has a recovery partition
You should have a recovery manager to create the media

have a look at
Control Panel
Administrative Tools
Computer Manager
Disk Manager

should see if there is a partition called recovery

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Until recently I had no problems with reading my Mp3 plyaer as a drive throug USB. Suddenly it doesnt work anymore. I can still read my camera and connect my cell phone throug this USB port so i dont suspect the port to be broken. I can also see the disk under disk management and add a drive letter but i cant see it in explorer. I can even browse it in command prompt.

I tried uninstallig the USB drivers and after restart windows finds them and tell me they are ready to use but they are not.

I also read something about group policy which i read could hide disks but it is disabled.

The same thing goes for my card reader.

anyone experienced this ?

Answer:Cant browse USB drive in explorer, it shows in disk management and in command prompt

How does it show up in Disk Management? Does it indicate normal operation and a valid format?

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i typed in command prompt cacls d: /p everyone:n then after that i cannt access my hard drive d: even i try command cacls d: /p everyone:f but message was access enied,,,please help me,,now i cant open my harddrive d:

Answer:hoew to open a hard disk drive if locked by command prompt

Seems to be known and without a good solution.Try a restore point.A Pit Bull is like a gun you can pet. And there is no safety on it.

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I removed the operating system from the C drive in my laptop and now i want to use the HDD recovery to re-install the recovery again
Can I know the right way to make this!!

Answer:Satellite C660-172 and HDD recovery installation

I don't know how you have removed OS from partition C and what have you done exactly and I?m a little bit sceptic this will work but you can try it anyway.

Do it as described in follow document -

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Hi there,

I'm hoping someone can help me or knows what to do. I have Satellite C660-15r it was turned off properly but when put back on it came up with start windows normally as if it has been interrupted, I clicked ok to that but instead of loading it has gone to do some sort of recovery only it hasn't been able to complete this and instead has said there is nothing to recover.

It is know stuck at this and will not go any further says to get system admin to log in however its not allowing to log in or do anything apart from shut down and restart, I have been trying to factory reset but it will not work at all I have tried many attempts with 0 and other options i have been told this doesn't work but I can get up f2 and f8 on load up all that works ok but I cannot find any option to be able to factory reset. it gives me options to recover but they take me to the same screen with no improvements and safe mode will not work.

I hope someone can help me I will be so grateful.

Thank you in advance.

Shell :)

Answer:Satellite C660-15r stucks and no recovery possible

At first I must say that recovery option is available if notebook has ?factory settings?. After reading your posting I don?t know if you still use original OS installation that you got with your notebook or maybe OS preinstalled on your own.

I presume you didn't create recovery media (DVD) using preinstalled Toshiba recovery media creator, right?
In your situation usage of recovery disc could be easiest way to fix this and install original recovery image.

Can you please post exact notebook model?

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I ordered a set of 2 Toshiba recovery CD's and received them yesterday in order to fix this laptop from a Windows breakdown...


The problem arising at start up is that Windows 7 isn't starting up plus that the hard disk doesn't show in the BIOS (the DVD-drive does) and after the boot sequence the following message comes up: ?Reboot and select proper boot device or insert root media in selected boot device? Someone suggested the drive is broken or the cables to the same detached or lose.

The owner says, that the error first appeared after McAfee offered to "remove 15 errors found on the disk". The laptop has never been opened.

When running the recovery CD 1 the boot sequence starts the recovery but initially shows two pop-ups that indicate that the hard disk cannot be found.

First error message - ERROR: IOCTL_DISK_GET_LENGTH_INFO \\. \PHYSICALDRIVE0 The device is not ready.

Second error message says something like - There is no access to disk #0 or the RAID configuration isn't correct!

After accepting both messages the prompt hands out the error that also appears in this thread...


...and stops at this line...

X:\ windows\ system32 >

...reporting that the recovery failed.

I have fooled around with the advices in this thread...

[ Read more

Answer:Recovery CD's do not recover Satellite C660-1WN

(...continued from first post...)

Left to be said is that I also - before I ordered the recovery CDs - ran the second diagnostic DOS tool in the first table to check the disk and got the following report...

- HDD power cable is not properly attached to the HDD

- HDD interface cable is not properly attached to the HDD

- HDD master-slave setting is incorrect

...and equally that no disk could be detected.

My question is now..., what is wrong here? Is it the physical disk that might be the problem? Is it the software? MBR? Can the latter be restored by some command in the prompt? If, then how? Would it be easier to erase the whole disk and then use the recovery CDs? Or won't this work since the recovery CDs can only work with the recovery information on the disk (I assume that this information is only physically on the disk not on the recovery CDs, isn't this correctly understood)?

I am looking forward to any input and help. Thanks in advance.

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Hi everyone !
I have Toshiba Sattelite C660-1J9 laptop, and it's been working fine - until a day my HDD died. Now it's producing some weird sounds on startup, and no HDD visible in BIOS. It's not a problem for me to buy new HDD and replace it, but I'd like to restore licensed Windows I had with laptop - so I need to place recovery partition on new HDD somehow. Is it possible and where I can find this recovery partition image ?
Thanks in advance !

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I need some help for my sons laptop which is the Satellite Pro C660-1LR.

The hard drive in this laptop completely died, i did not create a recovery disc for this laptops system.
I have purchased a new hard drive which is installed..however as you have guessed i have no access to reinstalling a OS, this laptop runs on windows 7.

I am not really tech savvy so if anyone can advise me please make explain in idiot proof format!! I am trying to avoid having to purchase anything to costly.

Answer:Satellite Pro C660-1LR - New HDD but no recovery disc

> I am trying to avoid having to purchase anything to costly.
Problem is that you don't have many options about that.
If you want to have ?factory settings? again you need recovery installation disc. You can order it on Of course it is not for free but, in my opinion, definitely the best solution.

You can buy Microsoft installation disc and install own version. You must buy valid licence for it.
In this case you must install all necessary drivers, tools and utilities additionally one by one.

Just in case that you can get this Microsoft installation and licence for free you can save some money.

Believe me the best solution is original recovery disc order.

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Hi there,

Sorry to bother you but I need some help if possible.
I am trying to restore my laptop to factory settings and I am pressing f8.
However I get all the system recovery options but no Toshiba hdd recovery option.

What am I doing wrong?

Answer:Satellite Pro C660-1nq - cant access HDD recovery

>What am I doing wrong?

After pressing F8 button, choose Repair my Computer and in the new menu you could choose HDD recovery as described here:
[How to recover a Toshiba notebook with the HDD recovery procedure|]

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I need to file HDD Recovery how obtained

Message was edited by: Rozeno

Answer:Re: I need recovery file for Satellite C660-2FF

All you can do is to order new recovery disc.

You can do this on

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Apologies if this is the wrong subforum:

Being the idiot I am, I changed my WIndows Login password and since I use very long passwords, I have no idea what I changed it to. Guessing is out of the question.

So I powered on my laptop while holding the 0 key, which brought me to the Windows Boot Manager screen. I pressed F8 on Windows 7 for advanced options and opted for 'Recovery Mode' as I have used this in the past to install the OS from scratch.

It asks me to select a keyboard layout and then enter my username and password to procede with HDD Recovery. It is this lack of password which is the reason for recovery.

Any advice on what I can do?


Answer:HDD Recovery Issue on C660 Satellite

>It asks me to select a keyboard layout and then enter my username and password to procede with HDD Recovery. It is this lack of password which is the reason for recovery.
On this step you must enter your Windows login name and login password. Without right password you will not be able to start HDD recovery installation.

There is second option to install recovery image. You can do it now using recovery DVD. Have you created it using preinstalled Toshiba recovery disc creator?

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I have ordered the recovery media for my Daughters laptop. Does any one know if this returns it to factory settings including pre installed software and drivers as the e-mail just says Windows 7.


Answer:Satellite C660 - question about recovery media

> Does any one know if this returns it to factory settings including pre installed software and drivers
Yes. After recovery image installation notebook will have original ?factory settings? as on first start after purchase.

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I have the Toshiba Satellite C660-10D and did not copy the recovery ye had problems with the recovery partition and I lost.

What I can do?

Answer:Satellite C660-10D problems with the recovery partition

You can order a new Recovery disks here:

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I have a trojan on my Toshiba Satellite Pro C660-21f, i no longer have the discs available to reformat the laptop.

Is there any way i can do it without?

Answer:How to reformat Satellite Pro C660-21F without recovery discs?

Can you install recovery image using HDD recovery installation (F8 at start-up)?

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I have tried to restore a Satellite C660 to factory settings due to it be extremely slow to start up.

Using the Toshiba original recovery discs the process gets partway through and then gives the following messages...

Error restoring image
The device is not ready

ERROR: ImageX could not apply Win7 V:\HDDRecovery\SWImg\15489XSP.swm Index 2 from HDD to C:!

Can anybody advise?!

Answer:Cannot install recovery image on Satellite C660

Unfortunately there is no some ?workaround? to force recovery image installation to run properly.
All you can do at the moment is to set BIOS to default settings and try to use recovery disc again.
Be sure disc is clean.

Do you use recovery discs for the first time?

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Hi folks,

Posting this question for my neighbour as he now has no internet access as laptop not working - Satellite C660 running Win7.

When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Tried to boot from Win7 DVD (Pressed F12 to get to boot options & changed to DVD), can hear the drive trying to access the dvd but then get the message 'failed'. Win7 DVD works in both my laptop and desktop pc's.

Any ideas.

Thank you


Answer:Satellite C660 Won't boot from HDD or recovery disks

> When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Possibly the HDD is dead.
You ca try to power up the unit and press F2
Now you should be able to access the BIOS.

If the HDD isn?t listed on the first BIOS page, then this means that HDD isn?t recognized by BIOS and this means that HDD is faulty.

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I bought a couple of days a go a new Satellite C660-121. Today I proceeded to make the recovery discs but it fails verifying the first DVD disc.
The error I get is this

E:\ is the name of the DVD drive. I use Verbatim DVD-R media, I have the laptop on power supply during the burning process and I tried twice with two different discs and got the same result. How can I fix this problem?

Answer:Satellite C660-121 can't verify the recovery disc

Hello Voger

I have created numerous recovery DVD on several Toshiba notebooks and have never noticed something like this. I have used DVD-R discs only and brands were Verbatim or TDK.

Unfortunately I cannot give you answer what does this message means but you must try to repeat DVD creation. If possible try with TDK.
If the same happen again I recommend you to recovery your notebook using HDD recovery option and try to create recovery discs again.

Sorry but I don?t see any other possibility at the moment.

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I require the recovery media for a Saellite C660 1F1. If any one would know where I could download or purchase this I would be very great full.


Answer:Satellite C660-1F1: Where can i purchase the Recovery Media


Almost all threads in the ?Toshiba Product Recovery forum? contains this link to the page where you can order a recover disk for a Toshiba European notebook series ;)

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A month ago I purchased a Toshiba C660-1FE. After three weeks my HD broke down. I bought a new HD from Western Digital and replaced the broken HD. As I did not make an recovery image of my HD, I had to order the Product recovery discs off the Toshiba website (3 discs, of which disc 1 and 3 were the only one's required for installation).

Now, I have the problem that my laptop keyboard does not work. I am currently using a USB keyboard and mouse to replace my keyboard and touchpad of the laptop.

The laptop keyboard works fine in BIOS. Therefore, I hope it's just a driver problem.

I have:

tried finding and installing lots of drivers on from the toshiba website, no result.
tried changing settings in the bios (usb enable/disable).
tried to fix the problem by re-installing the entire computer again several times.

The keyboard seems to work until windows loads. When the system is starting up I can press caps lock and num lock and the green lights come on. This all stops working once the windows startup symbol appears.

Perhaps a second problem in the device manager: under the display-adapter, 2 subcategories have exclamation marks: it says Mobile Intel(R) 4 series express chipset family twice! I can't seems to fix these with any drivers I can find either. When I check the settings I have this message (google translate since it was in dutch):

+The digital signature for the drivers for this device is required, can not be verified. Possible after a rec... Read more

Answer:After Recovery with CD Satellite C660-1FE keyboard does NOT work


Keyboard works in BIOS? this means that the keyboard hardware should be ok and the connection between the motherboard and keyboard is established.

So what could be wrong? Keyboard driver?
Hmm? the keyboard driver is a part of the Windows OS and is installed automatically while OS installation?
I would recommend following:
Go to device manager and extract the point Keyboard.
There you should see something like ?standard PS/2 keyboard?
If you will see a red cross near this device, then this means that the keyboard is disabled.
Usually you should be able to enable this again (in device manager).
If there is no red cross, then I recommend deleting this keyboard from the device manager list?then reboot the notebook. Usually the OS should recognize the removed device automatically and should install the driver too.

Check this.

By the way: it could be possible that you have received a wrong Recovery disk? this could explain the issues after the recover procedure?

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is there a way to make the recovery disks install win7 x32 instead of x64 (Satellite Pro C660-2JR)

Answer:Recovery disks creation for Satellite Pro C660-2JR

If your notebook was delivered with 64bit version you can create recovery disc for this preinstalled version only. With other words, recovery image saved on recovery partition will be saved on empty DVD disc. Nothing more than that.

If you want to use 32bit OS you must check if your notebook model is supported for it and install own version.

2 more replies
Relevance 68.47%

Ran the recovery option on a C660 laptop from the hidden HD to set it back to the factory built but the re-install failed to complete correctly, now the hard drive as also failed
I can't find the recovery media to rebuild onto a new HD so are the recovery media still available to order as all the links I have found are broken on the Toshiba site

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Relevance 68.06%

I've got some problems
First i can't write very well english

Second and the true problem is that when i use my laptop it can't go to the windows seven because it can't boot the the hard disk

The hard disk sounds oddly (a cyclic sound like "pchuk tak, pchuk tak")
And finally i live in Antananarivo Madagascar, there no Toshiba partner here

Thank you!!!!!

Answer:Satellite C660-1J2 hard disk failed


Sounds (!) like the HDD is faulty.
I think you need a new one ;(

Usually you can use any 2.5? SATA HDD.

You could order the HDD and could replace this yourself? it?s not very tricky as you can see this here:

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I have a 14-month old C660 (2 months out of warranty!) and the HDD has died quite suddenly.

* 3 days ago working fine
* 2 days ago, got stuck at 'Starting Windows'
* Tried to fix using a System Repair boot disk (DVD) but couldn't fix problem (ran overnight)
* Booted from DVD today, and now from command prompt, every 'dir' on c: takes 20 seconds and trying to copy files gives I/O error.

I am going to buy a new HDD and install, but is there a way to get Windows 7 back onto the disk?
There was no Windows disk supplied with the laptop... there WAS a recovery partition but that is dead too.

I don't want to buy a new copy of Windows when I already have a licence.

(I never did a full backup incl System, as the one and only time I tried to do that it failed to complete the process, killing many blank DVD-R's in the process).
I have most of my personal files backed up.


Answer:Satellite C660 - how to install Windows on new disk?

The situation is pretty clear. You don?t have created recovery disc and now you have two options only:
1)you can order original Toshiba recovery disc and install original recovery image
2)you can obtain original Microsoft installation disc and install own OS

In first case check please

If you make decision to use option 2 than please note that your product key is useless and you must pay for new licence and code activation. Product key at the Microsoft sticker belongs to recovery image only.

If you have more questions you are welcome.

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Hello all,

I have a Toshiba Satellite C660. I am trying to restore the laptop to the initial condition by the simple HDD Recovery. I have lost my old recovery disks. After completing first few initial steps, it goes to 'finishing installation' page and then gives an error message. After clicking to the dialog box 'ok' it resumes as 'Finishing installation' again. And now it has been almost 2 hours. It is still there. No improvement. What should I do ?

If I turn off the computer will my windows be completely destroyed?

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i have made the 2 toshiba recocery media disks
i had a virus on my laptop so i i placed the disks in my laptop

i did the following:
- placed disk in laptop
- restarted it
- booted from dvd
- followed instructions
- then it got to copying 2 of 9
- then error: copy of splitpart or crcs failed

can anyone help?

Answer:Re: Satellite C660 - recovery media error - CRC failed

I?m afraid there is no help. Something must be wrong with recovery DVD.
Do you use it for the first time?

5 more replies
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I'm trying to create Recovery Disks using Toshiba's Recovery Media Centre for my new Satellite Pro C660-111. However, I've tried three times now and it gets about a third the way through the first of two disks and comes up with the following error:

E:\Boot\bcd missing
(Error Code 020123-F1-00000000)

Help please! What am I doing wrong?

Many thanks

Answer:Satellite Pro C660-111 - Error when creating recovery DVDs


What kind of blank DVDs you are using for creating Toshiba recovery disk?

Maybe the error is related to the disk? I have used Verbatim DVD-R mediums and had no problems to create the disks.

7 more replies
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I cannot create a recovery disc using Toshiba image. DVDs are rejected as blank when they are empty. DVD R/W burns OK with Microsoft and Nero software. How do I get a fix for this problem? TIA garrym

Answer:Re: Satellite C660-10T Problem creating recovery disc

Toshiba recovery disc can be created with preinstalled ?Toshiba recovery media creator tool? ONLY.
So I don?t understand why you use Microsoft and Nero software.

Have you checked User?s manuals document and chapter about recovery media creation?

For recovery DVD creation I recommend you to use DVD-R empty medias only.

5 more replies
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on the laptop TOSHIBA C660, replaced the hard drive and, as a fact, the OS flew down (Windows 7 SP1 HB x 64).
Installed not licensed, there was no way out, on the Microsoft website, to download the image, the key from the laptop is not suitable.

Not a licensed image, there was no desire to put, the assembly is an assembly, naturally installed such an operating system behaved badly, buggy.

Done, and now the laptop does not work.
In the service center installation of OS and drivers costs 3500 rbl.

Offensively. So I'm looking for help on the forum.

Please, kindly request help. Thank you.

More replies
Relevance 68.06%


I have a laptop from a client, that is a Toshiba Satellite Pro C660-239, and i'm having a strange issue.

The original hard disk failed, and as the laptop is out of warranty, we bought a new hard disk, and ordered the recovery media to this model, from our local toshiba repair assistance.

After the setup copied the files to the disk, the imageX fails when restoring the image files with the error:

"the file or directory is corrupted and unreadable".

The hard disk is new, and i tried also with more 2 hard disks, and also with an external cd-rom drive.

I talked with the support from the local repair assistance, and they told me this occurs because the new hard drive ins't compatible with the recovery media?!

One of the new hard disks i tried, was the exact same model than the original hard disk, and the error still occurs, so the hard disk can't be the problem.

Is there any change of the recovery media is corrupted?

Could also be a motherboard problem?

Thank you

Answer:Satellite Pro C660-239 - Error restoring from recovery media

> Is there any change of the recovery media is corrupted?
Of course this is possible.
In case the HDD is OK, the recovery media could be corrupted.

>Could also be a motherboard problem?
I don?t think so?. I presume the HDD is recognized in BIOS properly and the error message says something about corrupted directory. I guess the disk directory is meaning and I think media should be replaced.

2 more replies
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I replaced the HDD in my Toshiba Laptop C660 - following a support check indicated the old one was dead. The laptop initially comes up with the Toshiba Logo then starts scrolling and ends with "Operating System not found".

I do not have a recovery disk / USB. Any helpful advise would be greatly appreciated.

Thank you.

Answer:Satellite C660 will not start - OS not found - where to get install disk?

I presume HDD exchange was successfully. What you can do is to open BIOS settings and check if HDD is recognized properly.
Now you must install operating system. If you don?t have original recovery media you can install OS using Microsoft installation disc. All necessary drivers, tools and utilities you can download from Toshiba download page -

If you need some assistance let us know.

5 more replies
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How do I set the BIOS disk mode to 'Legacy IDE' on a Toshiba Satellite C660-108?

Answer:'Legacy IDE' disk mode on Toshiba Satellite C660-108

In BIOS you can change this option: you will find the AHCI (SATA) mode or compatible mode (IDE)

5 more replies
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I have purchased Toshiba laptop(C660-1CV) from a local dealer just before two days. I had loaded VMware along with couple of VMs and some other important software.

In spite of my company insisting for lenevo I had gone for Toshiba because I trust the brand and I have had real good experience with Toshiba. Today morning that is after two days of purchase of laptop the hard disk crashed and I got a black screen no OS prompt, nothing. My dealer said he cannot do anything I have to take it to Al Futtiam service center. The service center guy just re-connected the hard disk and it didn?t work, he straight away made a statement that hard disk needs to be replaced and it will another 4 to 5 days. He said for taking a back-up of your data I have to pay ?99 AED?. Isn?t that strange enough ??? My own laptop which is just 2 days old crashed and I have to pay for getting my data. The technical guy did not do any other troubleshooting except reconnecting the hard disk.

I want to escalate it to the right level in Toshiba. if anybody has any contacts in UAE region pass it on to me.

Answer:Satellite C660-1CV - hard disk crashed in 2 days

Hi pmavani,

I?m sorry to hear that that HDD died after 2 days that not normally but such things can happen, especially with HDD that is a mechanical part. But don?t worry this case is covered by warranty so you can get a new HDD for free from an authorized service provider and as the guy said it takes 4 or 5 days. That?s ok so the notebook can repaired within one week.

> He said for taking a back-up of your data I have to pay ?99 AED?. Isn?t that strange enough ???
No, that?s not strange enough. Warranty doesn?t cover backup, you have to do this yourself. That?s the reason why you should install and configure backup software before you do anything.

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Answer:Disk error and black screen on Satellite c660-21z


It looks like an problem with HDD.
Please check if the HDD is recognized in BIOS. Power up the unit and press F2.
Usually this should help to access the BIOS.
At the first BIOS page the HDD should be mentioned? is it?
If not then this means that HDD is dead and needs to be replaced?

By the way: you did not post the notebook model? but if it?s 3 weeks old, then you have to get in contact with an Toshiba service if the HDD would be faulty? you should get a new one free of charge because the warranty should be valid.

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Strange problem. My Satellite C660D-1FM was doing a bunch of updates from Microsoft (hadn't done any updates for ages as it was used by my daughter and not connected to the internet) and after they had completed it rebooted and I got the Toshiba splash screen and then nothing. Holding F8 gives the same problem, tried holding the '0' key while powering on and that was the same. Connected an external monitor and it's the same. I can get into the BIOS and everything looks fine.

So, thinking the hard drive might be faulty I fitted another hard drive and fully installed Win7 from a Microsoft DVD (SP1 and all updates) and everything works. I then thought I'd try and restore the laptop to default factory settings using the Toshiba recovery DVD's which Id created. All worked fine during the install, all 3 DVD's installed and it went through the setup procedure, laptop got to the end when it wanted to reboot, rebooted and now back to the same error - Toshiba splash screen is ok but then it just goes blank. To convince myself I wasn't going mad I then re-installed Win7 from my Microsoft DVD and it installs fine, does all updates and has worked all day today with no issue.

Anyone any idea what's going on?

Answer:Satellite C660 - blank screen after recovery image instalation

Hmmm... something like this should not happen.
Do you use recovery discs for the first time?
Have you noticed the same result on both HDDs?

Problem is that there is no much to do about that and there is no way to change anything while recovery installation runs or later when windows setup is in progress.

Try to set BIOS to default settings and simply try to install recovery image again.

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Over a year ago i have changed to windows 10 (not aware that my laptop is not suitable for this)
It worked fine untill Microsoft started the Windows10 anniversary upgrade 1607.
each time this will result in unbootable system and in need of external recovery to window 10 version 1511.
blocking updates is not simple in Windows10.
I would like to revert to window 7.
The harddisk is error free and there are 4 partitons available:
Partition 1: System 399MB
Cannot use this to parttion install official windows7 from microsoft
Partition 2: Windows 232MB Primair
Partition 3: 786MB OEM reseverd
Partition 4: Data 232MB Primair

pressing 0 at startup does not reset to the original sw

Help appreciated,


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1st time forum poster so be gentle please!

My mum has just brought a Toshiba laptop and it's pretty decent to be fair. Taking a quick look at it though i noticed the recovery partition (that comes with most laptops now) is labelled "D:/Data and is 232GB in size. Seems a bit on the large side for me and wondering if it is incorrect?

Have got a screenshot and if someone could confirm either way i'd be most grateful. Can i attach screenshots?

Thanks in advance


Message was edited by: Rzoo89

Answer:Satellite C660-195 - recovery partition labelled "D:/Data" and seems large

Please see the screenshot -

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So is the data on D safe if I use recovery?


Answer:Re: Satellite C660/C660D will using recovery erase data on D partition?


From my knowledge using Recovery Disk would format the whole HDD and all partitions would be created again during this process.
This means that your data on D partition is not safe.

But from my experience the usage of HDD recover would format only the system (C) partition? not quite sure if this applies to all the Toshiba notebooks so possibly you should test this first time? in such case would recommend backup the data in case D partition would be erased.

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Running diagnostics on my two-day old Satellite C660 shows a failure on the hard disc. Windows hard disc checker ran without failure.

Can I assume that this is a false indication by the Toshiba diagnostic? The one thread on this topic is not conclusive on this issue.

Thanks Fred

Answer:Satellite C660 - Diagnostic shows a failure on the hard disk

Hi frredi,

What diagnostic tool you mean? Is it the Toshiba diagnostic tool that shows an error on HDD?

If yes you should contact the seller of the notebook and ask for replacement notebook. Defective HDD sector you can always get but it?s not recommendable to save important data on it.

So just give it back to shop and take a new one. :)

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Hello Forum - I hope someone can help.

My kids (PC people) run a C660-IST (two years old). I say 'run' - the machine is going at a snail's pace. Confession - their dad has only ever worked on Apple (I know, i know....) so [email protected] thrashing around trying to help them. With limited success.

I've found something called 'Computer' and it says:

Hard Disk Drives (3)

WINDOWS (C:) 81.3 GB free of 149 GB
Data (D:) 141 GB free of 148 GB
Microsoft Office Click-toRun 2010 (Protected) (Q:)

I had supposed that the kids had simply filled up the memory running games (Sims and Zoo Tycoon) but - looking at the memory available that doesn't seem to be the case.

So I ran the 'Diagnostic Tool' programme. Everything looked fine....until it ran the 'HARDDISK'. And it says 'FAIL' in the 'results' box.

That's as far as I've been able to get. Not sure why the 'FAIL' result is there. Not sure what the kids can have done to the machine for this to happen.

Two questions:

- would the 'HARDDISK FAIL' be the cause of the machine running so slowly?


- is there anything I can do to try and fix the problem?

Please be gentle with any response - PC management is NOT my forte!

Many thanks

Helpless Dad

Answer:Satellite C660 is running slow - hard disk 'fail'?

> would the 'HARDDISK FAIL' be the cause of the machine running so slowly?

Yes, a faulty HDD can be the reason for slow notebook performance.

> is there anything I can do to try and fix the problem?

There are some things which should be clarified.
If its an physical HDD problem, the only one real solution is: HDD replacement.
If the issue is related to bad sectors and files stored on the HDD, the solution might be much easier:
First of all I would recommend cleaning the system using CCleaner (freeware software)
You could delete the temporal stored files.
Additional you could defrag the HDD partitions .
Here a nice article from Microsoft:

but finally if you would not notice any improvements, you could format the HDD and install the system again using the Toshiba recovery disk.

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Hi, i have a problem about the compatibility between the internal hard disk(1 terabyte) and the installation of windows 7 pro.
I've broken my old internal hard disk(320 gb) and i bought the new hd(1 tb), but during the installation it says that w7 can't be installed on this new hard disk.

Can the motherboard of my pc (serial number: 3B071014k) support the new hard disk (serial number: wd10jpvx)?
and if the answer is "yes", how can i make it work?

Answer:Satellite C660 - compatibility between internal hard disk and motherboard

i've forgotten the model of my pc: satellite c660-1h6.

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This is my second attempt to recovery using the hidden image. The first attempt hung at an earlier point Loading Windows 7 ;( However on this attempt it has been over an hour on the "Setup is starting services" screen with a moving light under it.

Does anyone have any reasonable idea how much time this process takes? Thanks in advance.

Answer:Satellite C660-1F1 Toshiba HDD Recovery "Setup is starting services" hang?

Powered off after 2 hours.

Seems that it could be BIOS version currently 1.2 needs upgrade to a more recent version so I'll have a look at that. Also possible issue with bootrec maybe.

I'll update later :)

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I spend some hours to try to create the recovery disks for my Laptop (Satellite C660-1DG)

It fails on the second DVD halfway. It just hangs. CTRL-ALT-DEL does not work anymore a cold boot is required to start the thing again.

I tried several DVD's but NOGO each time halfway the second DVD it hangs.

I really need to create these recovery DVD's because Im going to upgrade the laptop to run a Windows Server 2012 install for development purposes.

I thought this would take just a minimum amount of time but... of course...

Any thoughs on any way to get this stuff working?

Answer:Satellite C660-1DG - Toshiba Media Creator Recovery fails creating 2nd DVD

I burned just another disk and it was full of validation errors: hundreds.

So I connected my external DVD writer (NEC ND-3500AG) (firmware 2.1A) and took THE SAME DVD and burned it: presto: no problems: 0 validation errors

So I deduce that the internal DVD writer (TSSTcorp TS-L633C) (firmware TF20) is chunky.

I am still in warranty but... is it any use?

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Hi Folks,

I finally got round to buying a USB DVD drive in order to create recovery discs for my NB200-10Z. I got the following:

* Samsung SE-S084C, External USB 2.0 Slimline 8X DVD Writer, Black

I have twice tried to create a recovery disc and am now left with two trashed DVDs. The error codes in the error window are:

Error Code: 0E01B5-26-2A040803
Error code: 02016F-3C-00000000

The first time the burning was stopped, the second time the verify failed.

Can anyone shed light on this?

Answer:NB200-10Z: Can't make recovery disk using TOSHIBA Recovery Disc Creator

Hey mate,

Which disks you are using for creating a recovery disk?
I had a similar issue that it wasn?t possible to create the recovery medium so I bought blank DVD?s from another manufacture (Verbatim DVD-R) and this worked!!!

It seems that DVD-R mediums working good instead DVD+R?
It?s worth a try!!

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I accidentally formatted the recovery partition and now I can't make a recovery disc. Can someone please help me? I also have an original windows 7 disc and how could i get back the lenovo stuff back on it?
Edited subject to match post.

Answer:Accidentally formatted the recovery partition and I can't make recovery disk

That sucks, and you have tons of options including heroic tasks such as undelete tools that may or not work reliably.You may also feed your machine type and model number into the website and navigate to a list of the latest and even oldest stable drivers and software for your system.Regaining the exact functionality of booting to the recovery partition isn't regained from downloading those drivers.If you're insistent on restoring the same reboot/recovery functionality then you should consider contacting Lenovo support to determine your options, I'm not qualified nor presumptuous enough to mention whether or not a fee is involved for materials.

Signature:Let us know what happened,and share your solutions so others may benefit from our experiences. "It doesn't really matter what kind of computers I own since right now the conversation is about the problems on the computers that YOU OWN!" -Mark Twain

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hp 241 g1 laptop given by rajasthan govt., india to schooler students !My son  received these laptop with pre installed genuine win 8.1 with ms office 2013 & other educational software.but we received these laptop with already removed recovery partition !!so i can't able to create recovery disk !! for this issue i contact hp support care number. but they say they have not any recovery media !!How to solved this issue ? how to make recovery disk myself if recovery partition removed? my mobile no. is : 9460410231 email : [email protected]

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I just purchased a new Toshiba laptop preloaded with Windows 7 Home Premium OEM. Apparently as of Windows Vista Microsoft in it's ingenious asinine have decided to stop giving out dvd's and cds for operating systems. I've seen briefly something about a custom Toshiba application on the laptop to make a 'recovery' disk.Whats the differance between a recovery disk and a windows 7 install Disk?How would I go about making both? Any help would be greatly appreciated!Regards!

Answer:Create Install Disk? / Make Recovery Disk?

The differences in OEM recovery disks and a full Windows installation disk is that the former can only be used to restore that particular model of computer while the latter will install on any computer with compatible hardware.I don't know the exact procedure you need to use to create the disks but it should be spelled out in your manual and possibly even on your start up screens.Be aware that those disks will be created from data on a partition already on your hard drive. That partition can also be used to restore to factory settings. The primary reason to make the restore set is to have the means to restore in the event your hard drive fails. I advise you to make those disks ASAP and make copies of them too. You will only get one bite of the apple. That is to say you are only allowed to create ONE restore set. The process won't work after one set has been made.

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I have C660 and it is by far the most complicated laptop keyboard wise I ever had - on my previous one it was just F10 = quieter volume and F9= louder volume and on this one one has to press' FN' key + '3' or '4'.

Is there please some way to customize the key settings so I don't have to press FN key along with it, and make it be say F10 for volume instead please?

Answer:Re:Satellite C660 - How to change key settings to make volume change easier

This program could help, however, I have not used it myself. It seems to be able to create new keyboard shortcuts using scripts

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