Computer Support Forum

Satellite Pro L500 - Press Fn key crashes laptop to blue screen

Question: Satellite Pro L500 - Press Fn key crashes laptop to blue screen

Hi all,
First post so please ask if I have not included all information needed.

I have Satellite Pro L500-1TX (Win 7 os 32bit) and all was working fine including the Fn key drop down menu.

Now, whenever I press the Fn key it crashes the laptop to a blue screen. The computer then reboots automatically and as it was a unplanned shutdown it offers the usual safe mode option.

Unfortunately I do not know when this started as I don't use the Fn key often, so am reluctant to just do a system restore. I don't know how far back to go. It was a few weeks before I associated the crashes with hitting the Fn key.

Any suggestion as to which Toshiba drivers might need to be reinstalled. The computer is otherwise working fine.

Cheers in advance

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Preferred Solution: Satellite Pro L500 - Press Fn key crashes laptop to blue screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Satellite Pro L500 - Press Fn key crashes laptop to blue screen

Hello if anyone is reading this.

A search of other threads has helped me.

I downloaded Flash Card Setup Utility driver and ran this twice (once to uninstall and again to reinstall).

A reboot is required after install.

Pressing the Fn Key now pops up the correct drop down menu.

Hope this helps others.


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I have this laptop and i can start up the laptop and it loads fine to the login page i then can login but when the screens opens after login it appears as a blank blue screen with the document folder open i have no background picture and no startup menu nothing else except the document folder.

From there i can access my files etc and anything else internet etc everything but i dont know how to get the screen back to normal.

If i go on background display i can see the image that should be on the background and change it but nothing happens on the full screen.

I have no restore point as yet as new laptop for xmas, i do have backup discs but think its just something to do with the display.
If go into files and folders it shows me the icons on the desktop but all i see is this blank screen.

Any ideas please, if not would restore files work or full back up disc

Thanks very much for any help

Answer:Satellite L500 - blank blue screen after login to Win 7


Check this:
Click right on the desktop and choose Personalize.
There you should check the area: ?Basis design and design with high contrast?
Choose Windows 7 ? basic.
Then reboot the unit.

Usually this should help to get the Windows 7 common design and desktop settings.
But if this will not help then you could use an fast solution which would be a usage of the recovery disk of HDD recovery option.
This would format the HDD and would reinstall everything again

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Ok I have an Satellite L500 and I got it back in December 2009. Ever since I first got it, if I ever press the function button the BSOD appears and the computer restarts. I don?t particularly use the function button often, but it?s just in case I press the wrong button and it?s a nice feeling not to have a laptop-suicide button haunting my keyboard.

Also if I decide to shut down the laptop completely, and turn it back on at a later time, it?s likely that it will appear then as well. I have no clue as to why this is but any help would be appreciated.

Thanks a lot
A. Mcstea

Answer:Function button on Satellite L500 causes Blue Screen Of Death

>... a laptop-suicide button..

Do you mean FN button?

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I just bought a new Satellite L500-1EH, Windows 7 and none of my function keys work with the fn keys seem to work (meaning that when I press fn key + one of the function keys nothing happens). Does somebody know how can I solve it?

thank you very much,

Answer:Satellite L500-1EH - Nothing happens if I press a FN key


What do you think about installing the drivers for FN keys?
You have to download Toshiba Value Added Package that you can find on the Toshiba website. > Support & Downloads > Download Drivers

I had a similar issue and after installing this Toshiba all everything works. :)

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I bought a Toshiba Satellite L500-1XD laptop from an Argos store in August. Soon after I got it it occasionally restarted itself and displayed the blue recovery screen saying the laptop has recovered from a hardware failure. This has become more frequent recently and it often shuts down, displays blue screen, restarts and does this over and over again.

I have not installed many new programmes on the laptop and have installed all updates. I have removed any programmes I did install with the exception of Microsoft Office.

Another thing that might be related if that when the laptop starts up it says the Toshiba Service Station has stopped working and tries to check for a solution to the problem.

I would any appreciate any advice on how I could perhaps remedy this

Thanks in anticipation

Answer:Satellite L500-1XD constantly restarting & displaying blue recovery screen

Hi katrina_1,

That means the preinstalled Windows version is still installed, right?!

Well, I think it?s hard to say why it happens? It could be a software or hardware malfunction. Both could be possible.
The most reasons for blue screens are drivers or hardware itself? Are all devices installed properly in device manager or do you see yellow exclamation marks?

In your case I would try to reinstall Windows. Maybe it?s only a software or driver issue?
Furthermore if you have installed two RAM modules, test it with one module only. You can also use ?Memtest86? or another RAM diagnostic tool to test the RAM modules for failures.

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I have a new Toshiba x200 SL and something really strange is happening. Every time I press CTRL+FN the computer crashes and a blue screen appears.

Does anybody know what this is about?

Answer:Blue screen when I press FN on Satellite X200

I do not know what is wrong but I recommend you to remove VAP from your system, download and install the latest version.

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Hi,This laptop has been nothing but problems since the day I got it. No I did not purchase an extended warranty. Yesterday I had the (no joke) 500th or so blue screen. This time if I press the wireless button it "Dumps". The time before that bleeko? Lavasoft? <--Viruses?Advise? Oh by the way...Malwarebytes and SuperAntiSpyware...0 items found.

Answer:Blue Screen If I press the wireless button on my Laptop-Hardware Issue or Virus?

WHAT? Now I cannot right click on a picture (in my pictures) without the computer freezing? WTH?

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I'm a new user of Toshiba Satellite Pro L510, since September this year, barely 3 months old.
Recently had encountered 2 crashes (2nd one is today?s). As it happened today, there was blue-screen appearing, that included messages like "crash", "writing physical memory.." etc.

Besides sending for repair for this new laptop, I am not sure what is the best way to handle this crash and what might be the best way to prevent this crash.

Recently I have installed programs such as, Microsoft SQL Server 2008, anti-virus program (Sophos), which I thought are necessary (the first one was for my studies as well).

Would appreciate any pointers, to advise me if these could be the causes for the crash, and what I should do to maintain the laptop better or is there any generic shortcoming that perhaps I should take note.

Thanks in advance, for any advice for this laptop.
kind regards

Answer:Satellite Pro L510 - Crashes and blue screen


First of all I must say it?s very hard to say if this problem is software or hardware related but in most cases such crashes are caused by software or drivers...

I don?t know how much programs you have installed, what OS you use and if there are any compatibility problems but you can test it yourself: Start Toshiba recovery installation from recovery disk. After this you have the same settings as you purchased it.

You should test it a little bit these settings. If everything is ok it was just a software or driver problem. ;)

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In the thread above, I asked for the crash of my P200-17B.
After some reply, I went to the dealer, and they told me, since the crashes of my laptop are not easy to be represent in there support lab.

This maybe hard for them to deal with it. If you insiste to send it TOSHIBA authorized service provider and they can not find anything wrong.
Clearly I have to pay for all related cost. What should I do now?

The crash of the system occurs only once a day, and randomly.

How can I represent the crash in a short time in the dealer's lab?

Answer:Satellite P200-17B - Blue Screen of Death crashes

Hmm... what to says may you have to go to the notebook dealer and to ask for the notebook replacement.

It's very difficult to say what's wrong because as you said it's not easy to replicate this error message.
Maybe you have to wait till this error appears and make several pictures to evidence this error on your notebook.
Then show this your notebook dealer and/or the authorized service provider in you country.

But one think is important; you should install the OS from the Toshiba recovery CD and do not install any 3rd party applications which could have a bad influence on the system!!

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Satellite L500-19x crashes when loading software from dvd. This is photoshop elements 9. Other software generally loads ok, but not always.

Any ideas?

Answer:Satellite L500-19x crashes when loading software from dvd

Hi shownomercer,

Have you tried the Photoshop disk in another computer to check if the installation disk is ok or not?

What happens exactly when the computer crashes? Bluescreen?

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Hi everybody

I have a very annoying problem: when I use audio-cd's, my Satellite tends to crash with a blue screen. When it crashes, the blue screen appears, scrolls and immediately a black screen and a reboot follows.

It's probably a driver problem, because I have three audioprograms installed (Windows Media player, Sonic Stage for MiniDisc and I-tunes).

Can anybody give me advice? thanks in advance


Answer:Satellite L20 error: DVD-RAM crashes with blue screen with audio-cd usage

Hi Klaas,

It would be useful to know what the error message says when you get the blue screen. I suggest you disable the automatic reboot facility so that your notebook will stop on the blue screen and you can then read the error.

To disable the automatic reboot :-

1. Right click on the 'My Computer' icon and then click on 'properties'
2. Click on the 'Advanced' tab
3. Click on 'Settings' in the Startup and Recovery section (towards the bottom of the window).
4. Deselect the 'Automatically Restart' box.

Please post again with the full details of the blue screen error message.


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Hi, i'm new to the forum and i need help with my toshiba a205-s4577.

it was working fine for the past year and months that i have used it and then one day it suddenly crashed while i was watching a movie. it displayed random patterns on screen. kinda like part of the image from the video is on the screen then a black strip and random colors. I restarted the unit to safe mode and left it on and browsed the net and downloaded some big files for how many hours and nothing happened.. there are also times when windows is still loading with the windows logo on screen, it crashes. there are also times when the login screen is displayed and it crashes. it just crashes randomly! so i tried to reformat it. i deleted the partitions and created a new one, formatted it then fresh installed windows 7 ( my previous OS is windows 7 by the way) and started installing the basic drivers and after a few hours, it crashed again... thinking that the driver installed might not be compatible, i tried another fresh install of windows (same execution, delete partition, create, install OS) and this time, without installing the drivers, it crashed again after a few hours... sometimes it crashes immediately after turning it on from cold start!

is there someone who can give me an advice on this? is this somehow caused by dust accumulating inside the laptop? or is it already busted?

Answer:Laptop crashes, random pattern on screen / blue screen

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Dump File : 013112-22604-01.dmp
Crash Time : 1/31/2012 5:53:15 PM
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83669b40
Parameter 3 : 0xb445374c
Parameter 4 : 0x00000000
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+41b40
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version :
Processor : 32-bit
Crash Address : iaStor.sys+41b40
Stack Address 1 : ntkrnlpa.exe+3c48c
Stack Address 2 : MpFilter.sys+bf1
Stack Address 3 : MpFilter.sys+dd73
Computer Name :
Full Path : C:\windows\Minidump\013112-22604-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 145,392

Dump File : 012012-63742-01.dmp
Crash Time : 1/20/2012 9:42:15 PM
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83655b40
Parameter 3 : 0xac8b374c
Parameter 4 : 0x00000000
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+41b40
File Description : Intel Matrix Storage Manager driver - ia32
Product... Read more

Answer:Laptop is experiencing blue screen crashes

I already went along and downloaded BlueScreenView

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Hoping I can find help/answers here...

My HP Pavilion zd701us Notebook has recently started crashing. I get a Blue Screen and it reboots with the following Error Code:

BCCCode: 1000000a BCP1: 00000016 BCP2: 0000001C BCP3: 0000000
BCP4: 804E5DF1 OSVer: 5_1_2600 SP: 2_0 Product: 768_1

I am hopeful by this and supplying some basic sys info, someone may be able to tell me if it is believed to be OS/HD failure related, or Hardware related.

On the above model HP 17" notebook I am running XP-Home Edition, Version 2002, with SP2. Intel Pentium 4 CPU 2.66GHz 512 MB RAM.

Of note: I have experienced this (somewhat) before quite a while ago relating to overheating I have high degree of certainty. Once I obtained a stand to get it up of table and let it breathe, I've since had no more occurrences...till now. Still I don't believe the is at root.

I have also had a HD failure in past but it did not behave this way. Fortunately was able to clone to a new drive when it began making noises warning me it was headed for failure. I can't rule this out as cause, but I'm uncertain overall the source of the crashes being hardware or software...?

Any suggestions?

Many thanks for any feedback!

Answer:Blue screen death - laptop crashes


I've had experience with the UK 15" and 17" versions of this laptop. One major problem with these laptops is that after 2-4 years, the thermal compound inbetween the processor and the heat sink seems to just dry up. It just turns into white dust!

Are you confident with opening the laptop up and having a look inside?

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I hope someone can help me to find the cause of this problem which has become a frequent annoyance since going wireless. I am running XP Home and have a Belkin wireless router.

The blue screen (with white text) flashes on without warning and then immediately cuts me off. When the computer starts again I get the message that the computer has recovered from a serious error and gives me the option to report the error to Microsoft. I do not report this but do check for further information and the same information is shown each time which seems to show a particular fault which means nothing to me.

The information is as follows:

BCCode 100000d1 BCP1: 00000010 BCP2: 00000002 BCP3: 00000000 BCP4: B94235E OS Ver 5_1_2600 SP 3_0 Product 768_1

Further information gives this:

and as above but with \sysdata.xml
Does anyone know what all this means and how I can overcome the broblem without a full reformat please?

Many thanks

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after solving this problem:how to make device manager detect my graphics card? my laptop is frequently crashing(blue screen) and severely hanging(very easily)

laptop details: M11x R2 Specs & Latest News | Alienware | The Verge
please help

Answer:laptop hangs and crashes(blue screen) very frequently

Please follow - Blue Screen of Death (BSOD) Posting Instructions

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This is the info I get after it crashes:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 81CF6959
BCP3: 8834E58C
BCP4: 8834E288
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

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Hi all,
I have a Toshiba Equium A60 Laptop now for under a year.
I am running WinXp Sp2

Yesterday, my laptop started to crash? flashing a blue screen (No time to see what it says as computer Restarts too quickly).

I found that it only seems to crash when the LAN Cable is plugged in?e.g. If I start the Laptop it will start-up as usual but when it starts to communicate with the network/router (as I can see by watching the little blue Screens in the Task Bar Bottom right) it Crashes. I?ve tried a different port on the router but no luck.

My Network card is: Realtek RTL8139/810x Family Fast Ethernet NIC

It runs ok in Safe mode and doesn?t crash.

I updated the Driver but and it still does the same.

I then decided to restore my Laptop back to ?Day One/Factory Default? via the Toshiba Recovery DVD.

When restored it worked fine all day (had internet access via the network) until I clicked: ?Set up a home or small office network? in the control panel. It crashed again the same way?. Now it will continually crash as above.

Could this be a problem with my cable?
Please help?..Any ideas?

Thanks loads,

Answer:Equium A60 Laptop crashes/blue screen when LAN Cable is in?


I don't know what the problem is, but as it worked after the system was recovered, there should be no hardware problem.


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Here's the story. I updated my laptop through Window Update a few month ago. After I updated, my laptop always hangs and shows the blue screen w/ something like 'crash dump' * i wasn't managed to read, it's just too fast ><*
So I uninstalled the updates but this problem still bugging me always.
Before I updating, my laptop worked pretty fine * if my memory serves me correctly *.

Btw, the frequencies of appearing the blue screen is just random. Sometimes it hangs for a few seconds (up to minutes sometimes), well sometimes it just shows me the blue screen after it hangs for a while.

When my laptop hangs, it seems like THIS WORLD IS SLOWER DOWN and freezes. If I was watching a video, the sound will be like 'Y...o...u........a..........r..........e..........a........w..........e...........s.......o........m.........e........' ( while the normal one will be 'you're awesome', of course). Sometimes there's no sound when it hangs, even though I was watching the video when it freezes suddenly. Oh yeah btw, the video will be fast forward itself til the part that it should've been.

Another thing is after blue screen it still manage to restart my laptop and I can shut it down just like nothing happened too -_-

I know this is complicated and my english and explanation really sucks but can anyone help me to solve this irritating problem ?
( Its not fun when you watch some drama and it just hangs for few minutes .... :�... Read more

Answer:Laptop shows blue screen and crashes many times per day

Probably WU installed a bad driver

System restore to before the update, or manually update your drivers

Or reinstall Windows

Check Event logs around the time of the issues

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Just installed Hotspot Shield (latest version 2.74, also tried 2.65) and its install was successful but after it's turned on (green icon shows) then I start a blocked website like YouTube, or on Firefox, my laptop crashes and shows blue screen, shows something like: XX00000789, 0000089998 kind of messages and BAD_POOL_CALLER message on the top left of the blue screen... And the file name ndis.sys always shows on bottom left of the blue screen.

I realized that the messages on the BAD_POOL_CALLER area are random, sometimes it shows DRIVER_IRQL_NOT_LESS_OR_EQUAL and sometimes it shows BUGCODE_USB_DRIVER... Anyone know what's happening here?

My laptop's specs: Windows 7 Ultimate 64bit: Service Pack 1. 2nd Gen. i3, 3Gb Ram...

Answer:Laptop crashes (shows blue screen) whenever I start a blocked website

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

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I have Toshiba Satellite L500-1XD. for last one week, laptop shuts down completely as soon as battery charging is switched off. I can see battery is shown as 100% charged however laptop does not stay on without the battery charging.

I suspect i need to change the battery but would be good to know if anyone else had this experience with L500-1XD.


Answer:Satellite L500-1XD laptop shuts down

I think this notebook model is not the new one. Have you bought already used notebook?

It is possible that battery should be exchanged. When you remove it you will see the Toshiba label with part number. You can use this part number and order new one.

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I have a new laptop which was dropped yesterday! It is a Satellite L500-1XJ. Can anybody advise me where I can (a) get it repaired or (b) where can I order a new screen.

Waiting in anticipation. carol

Answer:Satellite L500-1XJ - Where to get replacement screen?

Hi carol,

You should contact an authorized service provider in your country. The guys can repair your notebook and order all original Toshiba spare parts. So get in contact with the guys and ask for help.

Here you can find a list of them: > Support & Downloads > Find an authorized service provider

Good luck! :)

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Hi all,

who can help me with a screen or laptop Satellite L500 to replace mine.

ty Joldor

Answer:Screen replacement on Satellite L500

Did you check with some online dealers who sells 2nd hand parts?
The Satellite L500 supports an common 15.6? TFT Color LCD
So it should not be a big deal to get an 2nd hand part.

3 more replies
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I have Satellite L500-14x laptop with a broken screen and I would like to know if any screen of the same screen model would be compatible with this laptop. The screen model is LP156WH1 TL C1 . I have found this screen model sold in eBay and several other sites that state "compatible with XXXX" where XXXX other laptop models/brands.

Is this going to be compatible with my Toshiba or the laptop's model should be stated on the screen description?

Answer:Screen exchange on Satellite L500-14X


As far as I know the Satellite L500 supports different screens but the size has to be the same.
The L500 support the 15.6 HD TFT Color LCD display.

I think you could use the following displays:
AUO (B156XW01 V.2)
CMO (N156B3-L02)
LG (LP156WH1-TLC1)

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I have a Satellite Pro L500-1D6, the operting system is windows 7.
Since I bought the laptop I have been experiencing screen vibration.
The problem is most accute when I am running java on firefox and then open a program like Outlook, and attempt to use the drop down box to select a contact.
When I do this, the Outlook screen vibrates madly and it is impossible to stop unless I close the firefox program.
There are occassions when this happens without firefox being open.

The graphic card is an ATI Mobility Radeon HD 4600 Series
I am on version 8.634.1.0 of the driver.

I have attempted to upgrade the screen driver through the ATI website, but it cannot be upgraded as it requires a Toshiba driver and the one on my machine is the latest available.

I have turned off the Aero Glass effect, but this has not worked.

Can anyone assist?

Answer:Screen vibration on Satellite Pro L500-1D6


> I have attempted to upgrade the screen driver through the ATI website, but it cannot be upgraded as it requires a Toshiba driver and the one on my machine is the latest available.

The Ati drivers aren't pretested by Toshiba and don't have overheating protection. So, it's not recommended even trying to install.

> When I do this, the Outlook screen vibrates madly and it is impossible to stop unless I close the firefox program

Have you tried to update the Firefox version or move to opera?

It's a little bit difficult say what happens to your laptop, but it looks like the software related problems. I don't own satellite Pro L500, let's wait what others can suggest

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My Satellite L500 screen is not working. I can connect laptop to a monitor and use ok but the screen on the laptop is blank.

Have I done something to cause this?

Answer:Screen is not working on my Satellite L500

I don?t think so.
If you cannot switch back to notebook?s display using FN+F5 I?m afraid there is some hardware problem.

Either is the problem with display cable or display itself. Fact is that notebook must be disassembled and all this must be checked.
You can contact nearest Toshiba service and ask for help.

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I have a Toshiba Satellite L500-19X and the screen keeps going black.

When you boot the computer it briefly flashes up the Start / Boot up screen properly before going black straight away. Occasionally, the picture will be displayed properly for 3 or 4 minutes before also going black.

If you hold / tilt the screen under a strong light you can see a ghost outline of what should be displayed and if you connect an external monitor the external monitor works fine and you can see a black ghost of what is on the external monitor on the laptop screen.

I have tried reinstalling the drivers but it has had no effect.

Do you think I need to replace the screen, invertor board or just reseat the screen connectors?

Many Thanks for your advice.


Answer:Re: Satellite L500-19X - the screen keeps going black


First of all to solve this issue, you would need to disassemble the notebook.
I don?t know exactly the step by step procedure for L500 series but such disassembling procedure isn?t very easy and you could damage other parts.

Back to the issue.
It looks like the graphic card is OK and the issue is related to the backlight.
The Satellite L500 was equipped with an common LCD (no backlight) and FL inverter board.
The FL inverter controls the display?s backlight level and I think in your case this part is faulty.
To solve this issue, it?s necessary to remove and to replace the FL inverter.

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after about 30 minutes of being on, my laptop screen will go black, laptop stays on but nothing happens, I have to switch off and restart, but same happens again.

Hope someone can help



Answer:Satellite L500-1XM - Screen going black

Could it be possible that the notebook goes into hibernation (or sleep) mode after 30 min?

Did you check the windows power plan settings for display shutdown and the mentioned hibernation / sleep mode?

From my point of view there are no many reasons why the display should go off after 30min.
Either this is controlled and set in windows power options or there is some problem with the system.

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first I want to apologize for the case that I might not be very good at using this forum. I am new and have never used any support forum before. And English is not my native language.

I am using a Toshiba Satellite L500-20X. For some time now the performance of the screen has gotten worse. It started with interference stripes that were there for a second or so and then vanished again. By now, I have to put the screen at a certain angle to get a decent image, at all. If I don't, there are intereference stripes all the time.

From what I gathered, it seems that the screen cable is most likely the cause. I therefore have two questions: Would you agree? And, if so, how can I find out which cable I need to replace the (possibly) broken one?

Thanks so far!

Answer:Satellite L500-20X - screen issues

Is there really nobody who can help me with this issue?

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Moving the lcd screen-cover (more opening or closing) causes black out the screenpicture. The problem becomes worse. an extra LCD screen gives a normal and good picture. I'm afraid there is anything wrong with de videodataconnection somewher around the movingparts of the screencover?
Anybody any idea? Thank you.

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Hello every one Two days ago my laptop suddenly freeze with strange sound and screen off, after i restart it it's doesn't work and screen is black, i connected laptop to PC screen, sometimes PC screen start and down and some times get strange line " in attach", and other it work fine and laptop screen on , when i restart i face the same problem.When i start the laptop the fan work with high speed and hot air get out from it.

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Please help, when I closed my Satellite L500 notebook I smelt an electrical smell, reopened it and the screen is black.

I took it to a repairer and he told me that he thinks that the wire/cord that connects the screen to the keypad has been severed as it runs through the hinges. He actually told me that he had the same problem on same model notebook 2 weeks earlier.

He said that without opening it up and looking (which would cost $250 straight away!) he could not be sure. My warranty ran out 6 months ago. Any ideas?

Answer:Re: Satellite L500 - screen wire severed

> Any ideas?
Fact is that there is hardware problem and it should be checked. I know it is expensive but you can try to contact other service and see if they can do the same job for less money.

Can you use your notebook now?

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We have a Satellite L500-1XJ laptop which our 3 Year got at and pressed buttons on the key board .Now when you turn it on the screen gives aflicker then stays dark.
I have tried FN F5 and FN F7 to see if it was switched to the external screen or the brightness was turned down but neither made any difference.

Have you any advice as to how I might be able to resolve the problem?

Answer:Satellite L500-1XJ - black screen after start-up

> Now when you turn it on the screen gives aflicker then stays dark. I have tried FN F5 and FN F7 to see if it was switched to the external screen or the brightness was turned down but
> neither made any difference.

It looks like serious problems with hardware related to mobo (vga). Can you enter Bios on startup or the screen just stays dark? Is external monitor connected to the laptop?

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I have a Toshiba Satellite L500 - 1UU which i purchased 4 months back.... started noticing black dots that stay black around different parts of the screen about 7 of them... they are stationary shows on all light especially on white background ... i am told they are defective pixels and that i have to get my LCD replaced... Is that covered in the warranty?

Is there a minimum number of defective pixels before they replace the screen?

Answer:Satellite L500 - Black Dots on screen

> Is there a minimum number of defective pixels before they replace the screen?
Yes. More about all this you can read under

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Hi all,

I have a problem with my Satellite L500-19R. It won't respond to the on and off button. At first is was just the battery that was worn out, but it was still functioning fine on net adaptor only. But now it doesn't respond at all anymore. There is still a green indicator lamp that shines when I connect the net adaptor, so I don't think it's that. I bought a new battery, hoping that would solve it, but even though it seems to charge the battery (first it was blinking orange, then steady orange then two green lights) there is still no response when I try the on/off button.

Should I just go to a store to have them check if it's the motherboard, or is there something else I can try on my own?

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I have an L500 - came out with Windows 7. I also cant adjust the brightness - the external monitor is fine. The other 17 laptops in the same school are fine - just this one.
The FN key doesnt seem to work - the screen on the laptop is so dark it isnt readable.

I havent seen any responses that answer this?

Answer:Satellite L500 - Can't adjust screen brightness

Hi redmg,

The FN keys are controlled by Value Added Package and Flash Cards Support Utility. So if you can?t use the FN keys properly reinstall both Toshiba tools. You can download them on official Toshiba page: > Support & Downloads > Download Drivers

But remove the old versions before you install the new versions.

After this all FN keys should work properly again.

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Good day!

I use Toshiba Satellite L500-1WP. I have bought a new monitor Dell U2711 with max resolution 2560x1440. I tryed to connect this monitor to my computer using HDMI cable, the video card identifies that monitor as an HD TV and makes max. resolution possible 1920x1080.

Is it possible to make theese 2 work together with the resolution I need (2560x1440), or I should buy a new computer with DVI port?

Answer:Satellite L500-1WP - Higher screen resolution than HD?

Hi buddy,

You should check the user manual? There I founded an information that the computer can display up to 2048 horizontal and 1536 vertical pixels at up to 16M colors.

So for me it sounds like you can?t use the native screen resolution of your external monitor but normally 1080p should be good enough. :)

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After shutting it down normally last night, when I turned it on today the display stays blank. I hooked it up to external montior and that works fine, I checked in device manager and theres no conflicts showing up. The screen isnt black, its like the backlight is working it more grey once the comp is turned on. Also when I try to change the resolution using the external monitor the screen flickers like its trying to change but it always goes back to grey.

Any ideas? Laptop is only 18 months old with minimal usage.

Answer:Satellite L500 - Screen stays blank

Hi Outkast_IRE,

> I hooked it up to external montior and that works fine
This was very good that you have done this because so you have checked if the problem is related to internal monitor or graphic card.

Now it?s something with internal monitor and it could be the cable, LCD panel itself or something else. More exact diagnostic is not possible and can only be done from an authorized service provider so you should get in contact with the notebook technicians.

On Toshiba website there is a list with all ASPs. Give them a call or write an email and they will tell you what to do now.

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I am experiencing issues with my notebook. My Display had been casuing problems for quite a while. I had black and white lines and patterns all over the screen and always had to change the angle of the screen. I opened the notebook once and magically the situation changed for the better without me actually doing much of anything. It stayed like that for about a year.

Well, recently it got worse again and one day me screen stayed black when I tried to start the notebook. I tried an external monitor using the windows button+P and Fn+F5, but neither worked. Then I tried closing the Notebook right after pushing the power button. It worked. I had a clear image on the external monitor. Then I opened my notebook and - magically to me - had an image on the internal screen, too. It worked until - after several hours - I had to restart the notebook. Now I am back with the same issue I had before and even the once successful tactic seems to no longer work.

Long story short: I thought, I might as well try a hard power cycle ( before opening the notebook again. And anyway, I don't know if opening it will do me any good.

My questions here are:

1) Does anybody have an idea what might be going on here?

2) Will a hard power cycle leave my data on the hard drive intact? This is not the same as a factory reset, is it? (Actually this is much more about the data then about the notebook. I'd rather sacrifice the notebook than the data.)

Thanks... Read more

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My Toshiba Satellite L500 laptop will not load past the 'welcome' screen. The cursor thing just keeps going around and around but won't go to my desktop.

Last night it went into some temporary profile and it had a message saying 'your other profile cannot load at this time please try again later'

Any help would be greatly appreciated.

Answer:Satellite L500 will not load past the 'welcome' screen

The error message is not known to me and also searching in google didn?t get any hints.
Possibly your Windows OS is muddled up.

Did you try to boot Win 7 in safe mode?
Try this. Restart your notebook, tap the F8 key.
In advanced boot options choose the option called Safe Mode.

If the notebook does not allow booting in Safe Mode, try the option Last Good Known Configuration.

If this didn?t help, try Repair my Computer. Here you can choose between different settings.
The one which could solve this is HDD recovery which helps you to set the notebook to factory settings. But this means also that your HDD would be formatted!

So be aware of this!

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Hi all,

I?m looking for for some advice,
I am far from a computer whizz but know my round fairly well. I have put my model below.

For no apparent reason I have the black screen.
The laptop was working fine yesterday. Windows shut down the computer automatically to install an update. Since trying the laptop this morning, nothing.
The power comes on, the web cam light flashes, the windows sound plays.
No courser. But nothing
I can even enter my password and its logging on. I have tired the battery out fix but this hasn't worked. Thanks in advance to anyone willing to help !!

my model is
Satellite L500-1WG
Part Number : PSLS0E-07501DEN

Key Features
Genuine Windows 7 Home Premium 64-bit (pre-installed, Toshiba-HDD recovery) and
Genuine Windows 7 Home Premium 32-bit (pre-installed, Toshiba-HDD recovery)
- Intel? Pentium Processor T4400
- DVD-RW SuperMulti drive (Double Layer)
- 4096 MB 2048 +2048 DDR3 RAM (1066MHZ)
- 39.6cm 15.6" TruBrite HD 1366 x 768 High Brightness display with LED backlight with 16:9 aspect ratio

Answer:Satellite L500-1WG - Black screen, power on

Pressing the FN+ F5 allow you to switch between the internal and external monitor.
I would recommend you to connect the external monitor (or an LCD TV) and to press the mentioned keys in order to check whether the external display would work correctly.

But I’m a little bit confused… you said that you were abele to enter the password…
Can you see the field in order to type in the password?

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There is something seriously wrong with my laptop. I bought this satellite L500 toshiba for my sister a few months ago and this problem has happened ever since it was bought. I never found out about the problem until I recently got the laptop for myself. I originally thought it was something to do with the battery (recently the battery warning has came up saying that I needed to replace it. It has since gone away).

For some reason, the screen will randomly go wonky then turn into vertical coloured lines. It happens at random intervals so I can't tell when it will occur next and it doesn't matter what I'm doing on the laptop it just happens and the only way I can get rid of it is to force restart.

The thing I want to know is if it is a major problem or something that can easily be fixed?... Will warranty cover it or should I start saving up for a new one?

Screen caps:

Answer:Satellite L500 verticle lines on screen

>The thing I want to know is if it is a major problem or something that can easily be fixed?...
This could be a serious hardware issue.
Did you notice the same lines on the external monitor.
If yes, then these lines might be related to faulty graphic chip.
In such case the motherboard needs to be replaced.

>Will warranty cover it or should I start saving up for a new one?
Well, if the warranty is valid, then the notebook should be fixed free of charge.
Usually the standard warranty is valid 12month long from the date of purchase?
Check this?

By the way; the Toshiba ASP (authorized service provider) in your country should be able to fix this.

Good luck

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I am using the touchpad at the moment as my mouse has died. When I am using the touchpad the screen keeps resizing - in the time I have been on this page, the screen has gone from normal to huge to normal to huge and is currently normal size.

It is sooooo frustrating as it doesn't happen when I use my mouse.

Can anyone tell me how to stop the touchpad resizing the screen??


Answer:Satellite L500 - Screen resizing when using the touchpad


Do you mean the Internet Explorer screen or what?

I?m not quite sure what cause this but it could be possible that you have activated a touchpad option which could cause this.

Please check the option in control panel -> mouse -> Pointing Device -> settings (or properties)
There you should find Synaptics options for touchpad

Check if you could find some options which could affect this issue.

Please be aware that FN + Space key combination would change the screen resolution too.
Maybe you activated this.

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I just bought a brand new Toshiba Satellite L500.

As I'm a student in high school, this was a huge and very expensive purchase for me.
I've had a Toshiba previously that served me extraordinarily well, so I was willing to purchase another one, but now, I'm having trouble with it.
I have a L5000 with Windows 7 Professional OS.

The notebook boots up fine, showing the welcome screen and allowing me to enter my password, but once the password is accepted, and the welcome screen disappears, I am left with a black screen showing only my mouse pointer.

If I enter CTRL+ALT+DEL, the Task Manager becomes visible, but I can't see anything else UNLESS I select 'explorer' under the Processes tab and End Process, then run explorer again - only then does the home screen become visible.

It's a brand new notebook - needless to say I don't want to have to do this everytime I turn it on. Should I attempt to restore to factory default?
I'm generally very competent with computers, but I don't have faith enough to fiddle around with it.

Can anyone help?

Answer:Satellite L500 boots up, allows me to log in, then the screen goes black

hi Korosuhito,
it sound like a infection or misconfiguration...

you can try to boot in safe mode and look for services running maybe you can find the "bad guy"

or (the faster way) is to restore to factory settings
make sure that the bios is on "default settings" as well

i think you have no personal data on this machine so recovery is the easiest and fastest way!

if the error occours after recovery is made bring it back to your dealer and get another one

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My laptop since it starts has the screen blank

Screen, flex and inverted have been discarded From an external screen you see And the RAM has no flaws

A little help I'm desperate


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I have unplugged the graphics card to clean the dust. After I plug everything back, it stuck at the blue screen with words "Press the ESC key for Startup Menu" on the bottom. If I press ESC in the beginning, it will go to a black screen and it will show the basic information of the computer (the information about processor and memory). At this black screen, it also show "Press the ESC key for Startup Menu" on the bottom and it will show "startup menu" at the bottom right corner. If I press F8 in the beginning, it will go to the same black screen, but it do not show "startup menu" at the bottom right corner. If I press F10 in the beginning, it will also go to the same black screen, and it will show "setup" at the bottom right corner. Can anyone help me to solve this problem? And thanks so much!

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Sound stutters every other song when playing music, the stutter sometimes results in the laptop locking up and stuck on the stuttering sound. Only way to turn off is remove battery. Vista 64bit installed. Nothing installed other than what came with laptop.

Must be a driver issue but no updates.
Any ideas before i return for refund?

Answer:Satellite L500-13V - Sound stutters and sometimes laptop locking up


I have checked the Toshiba website and there I did find a sound card driver update. Is this driver already installed?
Furthermore the Toshiba website shows me BIOS update for Satellite L500. You should try this update, maybe it works.

Alternative I would try the sound driver from Realtek directly. Maybe on the Realtek website you can find a newer version.


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Hi please help me out
i brought my laptop say 3 or so weeks ago... I work it on both battery and power, however just now I can only start it by power supply.

Its like the battery does not exsist. It states teh battery is charged 100% but computer does not switch on with only battery power..

Any suggestions would be greatly aprreciated..


Answer:Satellite L500 laptop only starts with power supply

When the operating system is loaded is battery recognized properly?

Anyway, this behaviour is not normal and maybe you should contact nearest Toshiba service provider and ask for help. They can check battery and power supply electronic and see what is wrong there. Warranty is valid so new battery or repair will be for free.

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Initially the screen was dark, dim, but not blank.
I attempted to reinstall toshiba's software and reset the brightness.
Unfortunately, even after a complete OS reinstall, it appears as though the actual cause was the inverter.

I just replaced the inverter but the screen is still dim.
HDMI works fine.

Can anyone expand on this and maybe help?
Anything would be greatly appreciated, thank you

+Message was edited by: nullsys+

+Updated to exclude a HDMI cable as the culprit.+
+Everything else works fine, cables, grfx card, etc. Just something wrong with either LCD, Inverter or Backlight.+

Answer:Satellite L500-1RF - screen is completely blank, not just dark


Does this mean that neither the internal nor the external display work properly?
It sounds a little bit like a graphic card problem.

Are you sure you have connected all the cables properly?

Has the external monitor worked before replacing the inverter?

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My laptop screen has gone all weird, help! The display seems to have shifted. I've updated all display drivers, done system restore, checked screen resolution any other ideas?

The start bar is below the edge of the screen and there is a black band on the side where the mouse pointer disappears.

When I did 'print screen' it did it normally and showed the start bar and not the black strip.

Message was edited by: starpoi

Answer:Satellite L500-1DT - Black stripe down side of screen


I can?t view the picture, I get the message ?This photo is currently unavailable?.

Anyway, do you notice the same behavior on external monitor?

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I have recently purchased my L500 and it runs fine when plugged into the mains but when I have it running on battery the screen jumps and flickers.
I was told to look at the BIOS but that seems fine.

Any ideas??


Answer:Satellite L500-1XD - Why does the screen jump when running on batteries?

Jumps and flickers?
Does the same happen when you use different power plans?

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I need to replace the LCD screen for my Satellite L500 PSLJ0A-01K013, but I am having difficulty finding a suitable 15.6" LCD screen. I am trying to find it online, but it seems the websites which sell LCDs do not have my model of laptop. Will it be the same for any of the L500 series?

Thank you.

Answer:Replacement LCD screen for Satellite L500 (PSLJ0A-01K013)

> Will it be the same for any of the L500 series?
I think so. If you compare your L500 with other models (different PSxxxx number) the difference is offered hardware package like CPU, GPU, HDD capacity, ports maybe but, generally speaking, the LCD panel is always the same.

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Hi -- have just bought laptop for my son (Satellite L500-19X with Win7 Home preloaded) and am getting it ready for Christmas.

The logon screen is the Toshiba logo with white background. This makes the drop shadow font very difficult to read that is used for usernames; and the 'switch user' list etc after &lt;ctrl alt del&gt;.
What is the name of the file that produces this logon screen background please so that I can replace it to make the text readable?

n.b. the same issue arises on the desktop but this can be prevented by unticking the 'drop shadow' box in visual affects & changing the wallpaper.

Many thanks

Answer:Change welcome/logon/splash screen on Satellite L500


I have googled a little bit and found this:

The procedure is a little but tricky.
You have to change the registry.

- Start registry (Regedit.exe)
- go to
HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows \ CurrentVersion \ Authentication \ LogonUI \ Background

- Create a new DWORD value named OEMBackground
- Double-click OEMBackground and set 1 as its value data
- access registry

This allows you to include the wallpaper image (jpg)

In C:\Windows\System32\oobe\info\backgrounds you could include the jpg file.
The file should be named +backgroundDefault.jpg+

Note: info and background folders don?t exist by default. You have to create these folders manually. Furthermore the images must be less than 256kb!!!!

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Hi there,

After starting from sleep mode the screen is fine for 3 or 4 minutes, then I will notice a quick flashing. This gets worse and worse until I then have to restart the laptop, or put it into hibernation and power up again. I've tried to gently move the screen to see if the connection is loose but the screen just continues to flash as before. The flashing is random, its like watching the CPU light flash but its my whole screen going. It only seems to happen after sleep mode, it doesn't happen every single time but i'd say more than fifty percent.

Has this happened to anyone else? I'm wondering what I should do next or who to contact. I only got the laptop in July!

Many thanks in advance for any advice you can offer,

Answer:Satellite L500-1XD - why does my screen flash after Sleep Mode?

Hello Anna

Have you noticed this behaviour from the first day?
You know, sometimes some Microsoft updates can have negative influence on such standard functions. Since few months I have noticed strange situation on my Satellite notebook. After standby I get some stupid error and mouse is death. I didn't have it in the past.

What you can try is to install OS again using HDD recovery procedure and test functionality with ?factory settings?. I am pretty sure with clean preinstalled OS everything will be OK. if the problem persists maybe you should contact nearest Toshiba service.

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I upgraded my laptop from Vista to Windows 7 with Toshiba DVD's, and everythinks works right, but since i did it, a message in the bottom corner of the screen always appears "safe mode" and I d'ont know why.

Any idea? thanks.

Answer:Satellite L500-128 - Safe mode message on the screen


Do you start the notebook in safe mode?

Normally this message only appears if you start the notebook in safe mode if you go in advanced boot menu and select safe mode boot option.

Sorry but that?s all what I can say at the moment. In worst case you have to reinstall Windows again I think? :(

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I have a Satellite L500-1XL, when I switch it on the fan and lights come on and the hdd light flickers a few times then nothing, it will not go to Toshiba screen, screen stays black, have also tried ext monitor but still nothing.

The fan is still running very quietly and the hdd is running to, I put the hdd into another L500 and it is fine and can be accessed no problem, it has only 1 stick of 2GB DDR3 RAM and the other L500 I have is DDR2 so I cant try changing the RAM. If i remove the ram should it beep or is that only desktops do that? Mine does nothing when it is removed.

Any help would be very helpfull, thanks!!

Answer:Satellite L500-1XL - Won't boot and screen stays black

Hi gazzdowzell,

If your notebook doesn?t boot it seems to be a hardware malfunction? It could be everything, mainboard, BIOS, CPU, etc. and it?s hard to say what is exactly wrong.

First of all I would try this:
[Which steps should be followed if your Toshiba notebook doesn't start? |]

If it doesn?t work you should contact an authorized service provider in your country. If your notebook is under warranty, the repair is for free.
Furthermore if you remove the RAM and the notebook doesn?t beep, it seems to be another problem. If the RAM module would be faulty and you have removed it, the computer would beep.

Good luck!

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I have a L500 and after my computer went on stand by, l tried to turn it back on. Now it wont display anything on the sceen its completly black and l have no idea what has happen or to do.

Can anyone help?

Answer:Satellite L500 - Screen is completly black after stand by


Can you see something on an external screen? Probably the internal screen is defective so you don?t see anything.

If an external monitor is still black I would try to remove the battery and disconnect AC/DC adapter. Then wait at least one or overnight. Now connect AC/DC adapter and install the battery. Before you turn the notebook on, make sure that battery is completely charged. Now try to start your notebook and check what happens.

In worst case it serious hardware malfunction and this means you would need professional help from an authorized service provider in your country.

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2 weeks ago i bought a Toshiba laptop Satellite L500/00W and today i was reading something online than this grey screen with lines come up..
It has done it two time already.. I getting worry..

What could be causing this?? How do i fix it? Has this happen to anyone else??


Answer:Satellite L500/00W - grey screen with lines appeared twice


I?m not L500 owner so I cannot say you if this happened to me or not.
I?ve got A200 and U400 as for my business and I didn?t have such display symptoms in the past?

It?s strange sign if the display changes the brightness and shows vertical lines.
Possibly it could be a display issue or something with graphic card.

If you would see this symptom again then I would recommend connecting the notebook to external monitor in order to check if the same would be visible on the 2nd screen.

If the same would be visible on 2nd screen then there is a big chance that and GPU would be affected.

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I have problem with resolution in my new Satellite notebook.

This model has 15,6" monitor and resolution 1366x768. In my notebook from the begining the resolution is 1280x800 which means, that on my display I see black area on the right side, and I cannot see the bottom part of screen. There is no possibility to change resolution in graphic card options (all modes availble are for 4:3 display, and are lower than 1280x800) - what is strange - the refreshing rate of monitor is 58Hz (??).

More strange is that from time to time (during 3 weeks it happens twice) after opening my notebook the resolution is correct (1366x768, 60Hz and availble are all others modes), but after restart the resolution is wrong again - even during booting.

I've tried to flash BIOS, install new drivers, but the problem remains.

Please for any advice (and sorry for my english)

Answer:Satellite L500-13F (PSLJ0E) - Wrong screen resolution


As you said the notebook supports the 15.6"(HD) screen with the 16:9 aspect ratio and the native resolution should be 1366 x 768.

I have no idea why your resolution changes but possibly it?s just a graphic card driver issue?

As far as I know the notebook uses the INTEL GL40 graphic chip? is it right?
In your case I recommend checking the GPU driver from the Intel page?
Then you should install or update the driver from device manger?
Just simply mark the graphic card and use the Advanced installation? then point to the driver files?

In the Intel driver for Mobile settings (in control panel) you could also change the Aspect ratio options?
There are 3 different options: maintain aspect ratio; full screen (no borders); center desktop? check all?

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I have a Toshiba Satellite L500-19X, and my display is not working properly. When I turn the computer on, the display goes blank, but it gets lightened up, it gets all white.
The VGA external output works fine, I have no problems with an external monitor.

I have already changed the flat cable (Flex) that goes to the display, but I got the same results.
Can anyone help me? What could be the problem?

Thanks in advance!

Answer:Satellite L500-19X - Screen goes blank (white light)

Fact is that graphic card is OK since you said that external display works properly.
Therefore I guess that either the internal display or the FL inverter is the troublemaker.
But its just an personal opinion? I think you will need to test both parts?

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Hi there,

Brand new Toshiba Satellite L500-11V, first thing create the TOSHIBA Recovery Discs, disc 1 no problems but disc 2 never finishes it gets half way through and just stops. Even left it over night and nothing!!!

End up quitting the program and starting again, i now have 4 copies of disc 1??!!

Any ideas people??
(also fully up to date with windows updates)

Many thanks


Answer:Satellite L500-11V - Recovery Disc Creator crashes on disc 2

Windows updates are not relevant for all this.

Which empty medias do you use, DVD-/+/R/RW?

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Hi everyone,

This has frustrated me for three weeks but I have only just realised it is associated with restart either manual or software requested.

My 6 week old L500 laptop refuses to do other than display lights for indiactors on front - no light on keyboard, no screen, fan running but no disk activity I can hear.
I have somehow managed to break through on three occasions by forcing shut down using the power on/off hold down, removing battery waiting and then starting up.

Earlier today it decided to restart under this method and I was able to quickly jump in and dump my Libraries and outlook.pst to an external hard drive cause my business runs off it.

Anyone know a solution to this problem?
This is the first Toshiba I have ever owned and it's really frustrating to have to fire up this 4 year old Acer to find a solution to my problem.

Maybe the problem is Windows 7 but can't find my way through that place to an answer.

Anyone, please???

Answer:Satellite L500 - black screen after manual or auto restart


You mean the L500 does not boot anymore?
The workaround removing the battery and ac adaptor doesn?t help anymore?

Hmm? usually this should not happen? sometimes the notebook could hang somewhere during the stand by or hibernation and the mentioned workaround could be a option to wake up the unit?

It?s hard to say what?s going wrong here? possibly it?s hardware related issue?
So maybe it would be the best get in contact with an local ASP? the warranty should be valid and I think everything should be done for free?

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I enabled FAST Boot in BIOS on my Satellite L500-1UU.


Answer:Re: Satellite L500-1UU BIOS Splash screen not visible anymore


Why you don?t set the BIOS back to default settings?
Power up the unit, press F2 and then choose Default settings in BIOS (I think you need to press F9).
Save the changes and reboot.

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Laptop screen goes black when I unplug the Mains cable, even though the battery says 100% charged. Plug it back in and the screen display comes back up. Is it the battery or something else?

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I havent used my L500 for approx 6 weeks
I tried to boot it up last night only to find it "dead"

I charged the battery overnight and tried again this morning, only to find my screen isnt working.
I connected an external screen which is working, I then tried FN F5 to switch between screens.

The pc will now only operate in safe mode


Answer:Satellite L500: internal screen is dead - external monitor is ok

Did you tried to reinstall display driver, what OS you are using?

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Toshiba L500-1TE PSLS0E-06J01LG3

I have a problem with video driver bacause it doesnt recognize widescreen and shows only 1280*800 with black emty bar on the right (same as here but without lucky hapy-end).

tried to install plenty of drivers and tried to use system recovery - but nothing changes with that bar

vary-vary rare computer start with correct resolution

Can anybody help?

Answer:Satellite L500-1TE - wrong screen resolution - 1280*800 with black bar


Are you sure that right settings has been chosen in the Intel graphic and Media Control Panel?

In my opinion you should check this:
Under General Settings you have to choose: +scaling -> scale full screen+

Here an nice youtube video explaining this step:

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I have a Toshiba Satellite L500-1TC and since yesterday it doesn't start anymore.
The picture freezed up and it restarted. Since that I can push the on/off button on my laptop and the LED says that it's on, but the screen remains black.
Any idea what I can do?
The warranty still is active, so can I send it to Toshiba?
Kind regards
(sorry for my bad english)

Answer:Satellite L500-1TC - Doesn't start and the screen remains black

Hi buddy,

What you can try before contacting an official Toshiba services is this:
[Which steps should be followed if your Toshiba notebook doesn't start?|]

If it doesn?t work it seems to be a hardware problem and then you should contact an authorized service provider. If your notebook is under warranty, the repair is for free :)

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This is a Satellite L500 that has been subjected to a recovery process. The Battery is as flat as can be and won't charge.

Power the laptop on and the normal BIOS information is displayed with the option to press F2 or F12 at the bottom of the screen. The BIOS has been set to boot from HDD first.

Left to do it's own thing, the screen goes blank and nothing happens. Press any key, and there are no text prompts to touch anything, and the system begins to boot from the HDD. it proceeds to boot successfully and the laptop works normally (bar the flat battery).

I have reset the BIOS to defaults and there is nothing I can see that would otherwise cause this.

Any ideas?

Answer:Satellite L500 - Blank screen. No attempt to boot until key pressed.


Maybe it sounds stupid now but it is not easy to understand what happen exactly.
> Left to do it's own thing, the screen goes blank and nothing happens.
Does all this happen after recovery image installation and first start after successfully recovery installation? Or preinstalled OS is already configured and ready for first start?
>.. and the system begins to boot from the HDD
Can you see anything n the screen when this happen?
>? it proceeds to boot successfully and the laptop works normally (bar the flat battery).
After reading this sentence I presume OS boots OK and you can use your notebook. Can you confirm this?

When you restart OS does the same happen again and again?

Have you tried to reinstall recovery image again?

2 more replies
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In November 2009, I have installed Windows 7 64 bit home premium on my laptop. That worked well. Without problems.

Since two weeks I have the problem that Windows 7 quits with a blue screen when I press the "energy save button" (FN+F3). At first I thought that this could be due to some Windows updates. I have uninstalled the last 10 (!) Updates. That has not helped.

Does anyone have any idea about this problem?

Thanks, Bernhard

Answer:Qosmio G50 - Blue screen if I press the energy save button

Hi fetzerman,

Does this happen only if you use the FN+F3 buttons or when you use the Windows shortcut (Start > Stand by)?
If this only happens with FN keys you should try updating the Value Added Package.

Furthermore in your case I would recommend updating the BIOS. You can find the latest version on the Toshiba website. > Support & Downloads > Download Drivers

4 more replies
Relevance 62.32%

Hey guys, just a shot in the dark question, but:

I put a fresh install of windows 7 64-bit on this PC I built for my sister, and everything appears to go fine. However, after updating the bios, and installing the gfx card drivers, she tells me that when she presses the power on button, she gets a blue screen, the computer reboots, and then everything is fine.

Ideas as to what that might mean? If this is too little to go on, I'll head over there asap and go through the whole process, I just want a starting point.

Thank you for your time

Small edit: the system specs of my profile are the ones for her computer.

Answer:Press power button, blue screen after beep, then fine.

Check for a dump report. If you have one post it.

1 more replies
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Toshiba Satellite L500 screen display colour problem; black turn green and white turn pink. When the laptop is on after a while, the display go back to normal but just for a second. Then it turns back to green and pink for black and white colour again. The screen is also flickering.

Anyone, please help me.

Answer:Satellite L500 - Screen flickering and black color turn green


Theoretically two parts can be affected: Notebok display or graphic card itself.

Easiest way to check this is connecting an external monitor. If the external monitor is ok the graphic card is affected. Otherwise the notebook display must be exchanged.

Is your notebook still under warranty?

6 more replies
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Dear All,
I need help I have Satellite L500-1GJ windows 7 home Premium. With recovery CD I installed OS but after complete installation my laptop screen shows with lot of rectangular dots on the screen and freezes , I tried many times and it comes to the same problem. Find attached screen shot.

Thanking you.
Best Regards

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I'm hoping someone can help. My Satellite L500 is hanging on the blue startup screen after it restarted after a windows update, the mouse arrow is moving, and there seems to be some hard drive activity with some flickering in the system indicator lights. Other than that, nothing? Any ideas?


Answer:Satellite L500 - System hanging on startup screen after Windows update


> hanging on the blue startup screen after it restarted after a windows update
Does it mean you get a bluescreen after Windows update and you can?t start Windows anymore?

Can you start Windows in safe mode?

3 more replies
Relevance 60.68%

i have a new W510 (purchased only weeks ago). 64 bit win 7, 8gb, no gobi wireless card.installed software: SQL Server, IntelliJ IDEA, Diectory Opus, Firefox, UltraEdit, when trying to restart  the OS, the laptop gets to the black screen where one sees "Think Pad .. press blue ThinkVantage button.." and it just hangs there w/out continuing the restart cycle. called tech support and their fix was:- unplug power and batt.- press power-on button 14 times- hold down on 14th time for 30 sec.- replug/restart this works, but only for a short time before the prob reappears. wondering if anyone else has this problem, and what is the fix?  

Answer:"Black Screen of Death" (restart W510 hangs on "Think Pad .. press blue ThinkVantage button..")

I have the same issue and i believe others too. It seems like you're having issue with your main board. I suggest to call LenovoCare to have your main board replace.

5 more replies
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Hello, I have a G50-70 laptop and recently whenever I start the computer the screen flashes very dimly. This happens before it POSTs. The power light is on when this happens. I don't use this laptop much so I'm not exactly sure when it started, but I will be needing to use it every day now (but it has not always done this). When the issue happens it will flash from anywhere from a few seconds to many minutes (different everytime i start it). Once it does POST, it works just fine with no other issues. I tried reseating the display connector and RAM, with no improvement. The laptop has Windows 10 Pro, an Intel i7-4710U processor (uses integrated graphics), and a Samsung 850 evo SSD. The only prefreial connected is a logitech M705 mouse. I tried disconnecting it before startup, with no improvement. This link has what seems to be the same issue: Any help on this issue would be greatly appreciated. Thanks,Ryan

Answer:G50-70 Laptop Screen Flashes When I Press the Powe...

Hi ElkinsAdmin , 
Welcome to the Community Forums. 
As recommended from this discussion : 
The Lenovo investigation into customer reports of blanking or blinking displays on Y50-70, Y50-70 Touch, and Y70-70 Touch laptops has concluded.
If you are experiencing these symptoms, please upgrade your laptop to BIOS v3.03 or above:
If the updated BIOS fails to resolve these symptoms, please contact Lenovo Service for support and reference Service TIP # SF15-I0026/ HT104155.
Technical support contact number : 
1-877-4-Lenovo, 1-877-453-6686 Schedule a Callback for faster support
English  24 hours a day 7 days/week 
During business hours, you may also engage with live chat support.
Hope this help answer your concern . 
Update us how it goes. 

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Relevance 58.22%

I either play Left 4 Dead or Prototype and my computer crashes with a blue screen when I make a swift mouse motion to the right. It doesn't happen all the time, some days I can play L4D for hours and it won't crash.

Some say the most common thing is Logitech Mouseware. I do have a Logitech mouse, Mx510 Performance Optical Mouse (Blue). I am running on Vista, I have visited the driver site for Logitech and found out that Vista does not require any driver for my mouse, and I never had on in the first place for this Dell XPS M1530. I just plug and use.

So ingame, it would happen when I make a sharp turn with the character to look in first person view to the other side or behind me, with lots of things happening at the same time, such as attacks or explosions, screams etc.

This is what I got as the only info that I could possibly even remember during the 10 seconds before reboot during the blue screen.

0x0000000E(something like that)

Then when my computer started up completely, it showed this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 4105

Additional information about the problem:
BCCode: a
BCP1: 0000099E0000007E
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80001C7B443
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Users\[NAME OF OWNER]\AppD... Read more

Answer:Vista Blue Screen crashes only in full screen game.

Here's a link to a brief description of the error: Troubleshooting Windows STOP Messages
There's not much info here to go on, but most BSOD's that occur during games are due to video problems, with audio problems coming behind them.

So, for starters:
- download the latest version of the video and audio drivers for your system.
- uninstall the current video and audio drivers through Control Panel...Programs...Uninstall a program.
- install the downloaded drivers.
- reboot and wait for another BSOD :0)

If this doesn't fix it, you'll have to navigate to C:\Windows\Minidump, zip up the contents of that folder and upload it with your next post.

2 more replies
Relevance 58.22%

Hi Guys,

Long time, thankfully, but here I am again. Last week, I went through several of the steps in the procedure, but stopped at the point where you ask, "Are you still having problems?" I was giving it a couple of days to see, and yes, I am. I have also read through posts, but since instructions are for each specific user/situation, I am posting a new thread as instructed.

My first question is, do you want the logs that were created before, last week, or should I start fresh today now that I have a thread?

Thanks. Karen

Answer:Random white screen crashes, must reboot; sometimes blue screen

Hi, fresh logs from running procedures now would be great.

19 more replies
Relevance 58.22%

After I finish my game and shutdown my laptop in the next day I try mint to open my laptop when I press the power bottom and nothing happens the power bottom still on but screen is black I trying take the power off and wait then put is back is not working but I wait the fan to get warm then I shutdown and open again is work but everytimes I need do the same thing wait like 20mins then open it and sometime is not working very well.can someone help me out and tell me how to fix this please!!!

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Relevance 57.81%


I was having some problems with a virus I could not get rid of for the past few days. I've been working on this for a few days so I don't remember everything I did to end up at this point. This is my current situation:

I did msconfig (I think) and went into the boot.ini, enabled "start in safe mode", after rebooting I have not been able to get into windows again. This is what I have done since then: I have done a windows repair, after that didn't I went into Recovery Console and did a chkdsk /r. Still no good. I disabled restart on failure, and the blue screen says 0x0000007E, fltmgr.sys. When I check the listsvc in Recovery console it says fltmgr.sys is disabled. I tried enable fltmgr.sys but it just says "the registry entry for the fltmgr.sys service cannot be located. Check that the name of the last service is specified correclty."


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Relevance 56.99%

My system is only about 6 months old. Its a Dell OEM pre-installed OS. 64 bit. I have not re-installed the OS. I did make a repair dish however, but have not used it. I"ve attached the perfmon

Answer:Blue Screen-Crashes fix???

Hi, Kaspar; and welcome to the forum. I looked at your three most recent dumps and they are virtually identical. Uninstall Zone Alarm. It is a well known and notorious cause of BSOD's on many Win 7 systems are other third party firewalls. Make sure Windows Firewall is turned on. You can also try this hotfix from Microsoft: Stop error message when you run an application that transfers data by using the UDP protocol in Windows Server 2008 R2 or in Windows 7: "STOP 0x0000007F". This may fix your problem with ZA.

You also have some outdated drivers loaded on your system. Two are really obsolete. Outdated drivers can and do cause conflicts, memory corruption and BSOD's. Update these drivers through the links provided or uninstall the hardware/software they are associated with.

nvBridge.kmd Wed Jul 08 12:31:23 2009 - nVidia Compatible Vista Kernel Mode Driver. Drivers - Download NVIDIA Drivers

nvhda64v.sys Fri Jun 26 18:54:59 2009 - nVidia HDMI Audio Device (nForce chipset driver). Drivers - Download NVIDIA Drivers

nvlddmkm.sys Wed Jul 08 13:44:06 2009 - nVidia Video drivers. Drivers - Download NVIDIA Drivers

wacommousefilter.sys Fri Feb 16 13:12:17 2007 - Wacom(tablet) Mouse Filter. Wacom Hardware Drivers

wanatw64.sys Mon Apr 11 18:07:10 2005 - Wan Miniport (ATW) America Online. - Welcome to AOL.

AOL was heavily involved in the the crashes I reviewed. This does not necessarily mean it was the cause of the crash. But ... Read more

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Relevance 56.99%

Here is the information of my crash, any help will be greatly appritiated:
Microsoft ® Windows Debugger Version 6.11.0001.402 X86
Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\Minidump\Mini010101-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 1) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp1.020828-1920
Machine Name:
Kernel base = 0x804d4000 PsLoadedModuleList = 0x8054a130
Debug session time: Mon Jan 1 07:09:30.140 2001 (GMT-4)
System Uptime: 0 days 0:05:36.890
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 1c, 1, 804f62e0}

*** WARNIN... Read more

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Relevance 56.99%

My acer laptop recently crashes now and then and reboots. I have scanned with McAfee and found C:\Qoobox\....\drivers\hmanh.sys.virus, 3 weeks ago my laptop was infected with trojan and removed, Combofix was used.
my OS: vista home premium(3 yrs)x86 OEM version.
Hardware also 3yrs old.
Additional info: Log Name: System
Source: Service Control Manager
Date: 16/10/2010 23:53:05
Event ID: 7026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: vignes-PC
The following boot-start or system-start driver(s) failed to load:
Event Xml:
<Event xmlns="">
<Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7026</EventID>
<TimeCreated SystemTime="2010-10-16T22:53:05.000Z" />
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Security />
<Data Name="param1">
</EventData... Read more

Answer:Blue screen and crashes.

Perfmon reports that Windows Update is disabled. Please enable it and then visit Windows Update and get all the available updates.

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

3 memory dumps, 3 different BSOD error codes, 2 different causes blamedSounds like a hardware issue to me - but it's only 3 memory dumps so it may not be significant yet.

As such, please remove or update these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager.
Please use the following instructions to locate the most currently available drivers to replace the one's that you uninstall OR remove:

How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's ins... Read more

2 more replies
Relevance 56.99%

i think its a hardware problem

my email please help if you see any thing bad
[email protected]

Logfile of HijackThis v1.99.1
Scan saved at 12:06:13 PM, on 7/14/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Trend Micro\Internet Security 2005\pccguide.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Filetopia3\Filetopia.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\MSMSGS.EXE
C:\Documents and Settings\flipdog187\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\I... Read more

Answer:my pc crashes blue screen

14 more replies
Relevance 56.99%

I just purchased a new Toshiba Qosmio X875-Q7290 I've had the computer for abour 3 weeks and at least 4x per day a get a bluescreen with white writing(cant read the entire log because computer reboots).
I originally has nortons internet security but installed Kaspersky Pure. Yesterday when my computer crashed i received some type of dll error message. I called toshiba support and they recommended a complete restore(losing all my data). That somewhat fixed he problems still happens daily this is what i get:Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033
Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA8005C26B00
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
What is the cause and solution of my problem?

Answer:Help Blue Screen Crashes

Please follow the instructions posted here.

If you already have the DMP files please upload them in your next post.

19 more replies
Relevance 56.99%

I've recently been struggling with some stack dumps mostly when playing Links 2000 offline.This seems to have ceased but is now just exiting the game back to desktop without warning, and other times restarting my system.I would like to try and get my system back into some kind of health, any help would be appreciated.

Answer:Blue Screen/crashes

the system you have might be a good first place to start if we knew what it was.johnny,

2 more replies
Relevance 56.99%

Hey bro i am in bit of a a trouble here ,I have been getting blue screen errors for the past few days now and i tried fixing it by myself and no help and it is preety scary.
It happens when after i downloaded bit defender 2013 total security and this is blue screen error
problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 16393

Additional information about the problem:
BCCode: d1
BCP1: 000000000000001C
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF88001C63B4E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

I have windows 7 and it is also noting that this happens also when i open utorrent .. that is before i downloaded bit defender
if i have to uninstall it could you give me choice of other anti virus? if there is any thing else i have to do please do tell ) thank you

Answer:Blue screen crashes

16 more replies
Relevance 56.99%

please could someone help me i recently posted on here about the blue screen driver irql not less or equal but as i thought id resolved the problem deleted the post but unfortunatly its returned i often get the blue screen and my pc often crashes im running on xp pro have scanned with adaware se and spybot ive got norton antivirus 2004 pro all seem to be running ok but my pc with often crash or my internet often freezes ive ran hijackthis heres my log can anyone help i also have uninstalled service pack 2 as my pc seemed to run worse with sp2 installed

Logfile of HijackThis v1.97.7
Scan saved at 00:30:13, on 07/12/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPr... Read more

Answer:blue screen & pc crashes often

11 more replies
Relevance 56.99%

Hi yesterday ive been constantly experiencing bsod crashes, im not sure what the issue is and hope someone can help me.
Ive attached the DM log collector file

Attachment 56041

Answer:Blue Screen Crashes

Remove the bypasses before any help may be given.
Forum rules

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).

4 more replies
Relevance 56.99%

Hi, I'm running Windows XP (with updates) and I'm getting a blue screen crash. I've noticed you tend to request the last few minidumps as a zip file, so I've attached mine.

Thank you so much in advance!

Also, I've noticed my computer having crashed a few times when there is no minidump to account for it. Does this mean it was caused by a power issue?

Answer:Blue Screen Crashes!

Debug session time: Sun Jul 26 17:37:52.687 2009 (GMT-7)

BugCheck 1000007E, {c0000005, e0bbc4fe, f605aa68, f605a764}

Probably caused by : cmdguard.sys ( cmdguard+e0c7 ) >> Comodo Firewall


Debug session time: Tue Jun 23 16:11:06.218 2009 (GMT-7)

BugCheck 100000D1, {4, 2, 0, ed622423}

Unable to load image sptd.sys, Win32 error 2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : digifw.sys ( digifw+1a423 ) >> Digidesign Pro ToolsClick to expand...

The last 2 were "probably caused by" Comodo firewall, the 2 before that Digidesign Pro Tools; older ones appear to be sound driver related.

You may need to test the ram -- but I would try removing Comodo at this point and just using the Windows Firewall during a test period.

Upload any new minidumps as you get them

Since almost all bugchecks can be caused by faulty ram, I would recommend you perform memory tests.

Beginners Guides: Diagnosing Bad Memory

Memtest86 - A Stand-alone Memory Diagnostic

1 more replies
Relevance 56.99%

I think my computer is infected, I have blue screen crashes and browser hijacks. Have run on line scanners, spy bot and various other programs so got rid of most of the infections but still something please!!!

My PC spec


MSIE 9.0

System OS

Windows 7 Ultimate SP1

System OS Install Date

9/1/2010 7:35:18 PM

System Make

To Be Filled By O.E.M.

System Model

To Be Filled By O.E.M.

System Serial Number

Main Board Make


Main Board Model


Main Board Version


Main Board BIOS

American Megatrends Inc. BIOS Date: 05/04/08 16:19:08 Ver: 08.00.15 LENOVO - 20080504 20080504

Processor Description

AMD Athlon 64 X2 Dual Core 5000+

Number of Processors


Processor Clock Speed

2600 Mhz

Graphics Description

ATI Radeon HD 2400 Series

Memory Installed

3072 MBs

Memory Slots

4 slots

Memory Configuration

512+1024+512+1024;DIMM Unknown Synchronous

Drive Name ©

Drive Size ©

953758 MBs

Drive Format ©


Drive Name (F)

Drive Size (F)

305242 MBs

Drive Format (F)


Drive Name (G)

Drive Size (G)

305242 MBs

Drive Format (G)


Drive Name (H)

Drive Size (H)

190756 MBs

Drive Format (H)


Drive Name (I)

Drive Size (I)

953867 MBs

Drive Format (I)


Drive Name (P)


Drive Size (P)

715402 MBs

Drive Format (P)


DVD-RW Model


DVD-RW ... Read more

Answer:Blue screen crashes

Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity CenterWindows UpdatePress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then cli... Read more

6 more replies
Relevance 56.99%

hi been recently getting blue screen crashes, on this lap top, im a bit of a noob here, but iv managed to log the crashes, can any one help. They mainly happen when watching media but not always..... Thanx for any help.

Dump File : Mini051211-03.dmp
Crash Time : 12/05/2011 23:18:26
Bug Check String :
Bug Check Code : 0x00000119
Parameter 1 : 0x00000001
Parameter 2 : 0x00006133
Parameter 3 : 0x00006174
Parameter 4 : 0x00006172
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+1230
File Description : Watchdog Driver
Product Name : Microsoft? Windows? Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Full Path : C:\Windows\Minidump\Mini051211-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 141,632

Dump File : Mini051211-02.dmp
Crash Time : 12/05/2011 23:03:51
Bug Check String :
Bug Check Code : 0x00000119
Parameter 1 : 0x00000001
Parameter 2 : 0x00013521
Parameter 3 : 0x00013562
Parameter 4 : 0x00013560
Caused By Driver : watchdog.sys
Caused By Address : watchdog.sys+1230
File Description : Watchdog Driver
Product Name : Microsoft? Windows? Ope... Read more

Answer:blue screen crashes help

Bug Check Code : 0x00000119 is related to video issue, which would relate to your statement:They mainly happen when watching media but not alwaysAre we talking about standalone media, like DVD, or some internet videos?

15 more replies