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Portege M400 - doesn't start after a BIOS update

Question: Portege M400 - doesn't start after a BIOS update


please help me with my portege M400, I installed a new localized version of Windows XP , then I started to download the drivers from Toshiba website, and the first thing I did is installing the new BIOS update. I don't know which version was it. Then it asked me for restart, after I did the restart the device doesn't boot anymore, and I can see only a blinking orange LED, :(

Please how can I reset my old BIOS? Is it the end of my Toshiba?
I'm now in a forign country and there are noToshiba service center near to me

Please is there anyway to help me

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Preferred Solution: Portege M400 - doesn't start after a BIOS update

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Answer: Portege M400 - doesn't start after a BIOS update


I think in this case you must go to an ASP. I don?t see another solution for this problem because I think the ROM module must be reflashed or the completely mainboard must be replaced.

On the Toshiba website you can search for the nearest ASP: => Support & Downloads => Find an authorized service provider

And if you don?t find an ASP in your country just contact an ASP in another country. I?m sure that they will try to help you.


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Has anyone tried this new update ?
I was put off by the wording on the disclaimer.
It seems that in order to cut down on constant fan use the price to pay will be a hotter computer.
Is that going to affect the computer life time ?
Also, as it is a "stand alone" update, is it possible to undo the changes and revert to a previous version if necessary ?
Finally, is the increased heat on the base of the unit going to make it uncomfortable to work with as a tablet ?
Thanks for feed back.

Answer:Portege M400. BIOS update V 1.8


Yes I have updated my m400 to version 1.8 and No it does not run that hot im currently suing speed fan to monitor the temp and its stable at 38 degrees - with BIOS set to cooling - battery optimised, its very quite now! thats what i wanted as the fan for me was just to loud for such a small laptop. I went from 1.4 straight to 1.8 didnt do 1.7.
I still find however the power saver dosent do much in terms of the fan speed, but at least we know there was an issue and they have identified it in the BIOS release.

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Hi there,
When I look for an update to the BIOS in my M400 at the Nordics version of Toshibas homepage - here is what I find;
On the nordics toshiba website they have the 1.50 version available for download, while the US version website I can download the newer 1.60 version. As my M400 is a Danish version I am a little unsure as to if it's ok to update my BIOS to v1.60 now that the nordics toshiba website don't have that BIOS version available.

Any thoughts and views about going ahead and installing the version 1.60 on my DK-version M400 is very welcomed.


Answer:Portege M400 - BIOS update to 1.60


Please don?t compare European and US notebooks models and don?t make update mix. If you have European notebook please use just the stuff available on Toshiba Europe download page.

If you don?t have problems with your unit and if operating system runs stabile, don?t do anything. It is just my advice.

Have a nice day!

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I've upgraded my M400 to Vista.

Now I'm installing all the Tosh Vista drivers. According to the instructions, the first thing to do is to update the bios.

So, I download the bios (v3.60) from the site and run the .exe, but it tells me I need the common modules.

The only common modules I can find on the Tosh site are for XP.

Can anyone help?



Answer:Portege M400: Cannot update the BIOS after Vista installation

Probably you have to update the BIOS before you will install the Vista on the notebook.
Then you could install the Vista again.

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The new BIOS release (1.8) for Portege M400 solves the problem of fan noise. The readme.txt explains that the temperature will be increased only in three degrees. Very important patch, very recommended for M400 users.

Now i can use my tablet in my business meetings without having to give explanations to the clients of the noise of the ventilator.


Answer:BIOS update has solved fan noise of Portege M400


good to hear that Toshiba has done something against this annoying thing. Thanks.


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After successful installation of BIOS 3.50 update, the machine stopped to enter the manual sleep mode. It starts to enter the sleep mode, the screen goes blank, the computer switches of for some 5 seconds with power led going off and then restarts.

After restart Vista Business 32 reports BSD caused by unknown device driver. Any ideas on how to resolve this issue?

Answer:Sleep/hibernation issue on Portege M400(3G) after BIOS 3.50 update

Maybe you missed something or see

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Hi, gotta problem, I'm trying to install Windows 7 on my M400, but it don't see hard drive.
The hard drive is surly ok, 'couse I've tested it in the other netbook, I can see it in BIOS, but any installing program cannot.

(I've tried XP Tablet ed., and Ubuntu as well)

Answer:Portege M400 - Windows 7 doesn't see the HDD

Hi Radzik,

I think Windows doesn?t see the HDD due missing RAID drivers? Windows needs such RAID drivers before you can install it because it doesn?t contain such drivers so the HDD is not recognized. You can download the RAID driver on Toshiba website.

Then you can create a new installation disk using nLite with the drivers or you copy the drivers on an external floppy drive. After booting from Windows XP you have to press F6 key to load the drivers from FDD.

Check this!!!

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I have a Toshiba M400 and i was wondering how i could reset the bios password. I disabled the finger print scanner recently becuase i decided i dont need it anymore but it still asks for a bios password which i forgot. I used to just swipe my finger and it would let me boot up and all that gravey.

If you guys know how to reset the password. Either physically or through software that would be awesome.

Or if you guys know who is the bios manufacturer for Portege M400's I could probebly give them a call and ask my self.

I could send it in but I want to avoid that and leave it as a last option.

BTW this laptop was purchased in USA.

Answer:Reset BIOS password on Portege M400 - Bios Manufacturer?

You will be not able to remove the BIOS password yourself if you have forgotten it.
As far as I know the manufacture of the BIOS which was preinstalled on Port?g? M400 is......... Toshiba ;)

So you have to contact the authorized Toshiba service provider in your country and only these guys are able to remove the BIOS password which you have forgotten.

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Running Ubuntu Linux on the M400 and it seems almost all BIOS versions prior 3.60 are broken because there are APIC quirk errors on the CPU. Maybe Microsoft could work around the broken APIC tables for a while but with Linux things are a bit cumbersome. Microsoft asked Toshiba for a BIOS update to deal with these issues and starting from 3.50 it seems to be fixed.

see here

Even in Linux no more APIC errors are seen. :-) But after updating to 3.60 BIOS the boot screen stays active and is preventing me to select an option for a multi boot entry (grub). When the OS is already starting the boot screen turns white at first and then gives finally control to the OS. Are others seeing this as well?

I am able to select something in my boot menu but it's more guessing because the boot screen is still on top. Very annoying this :-(

Another issue I have is that sometimes the system freezes for a couple of seconds and then goes on, nothing to be seen in logs when using Ubuntu or WXP tablet. So could be a bug in BIOS once again. Again looking for confirmation, are other experiencing this as well.

Did reflash 3.60 a couple of times but seeing this behaviour over and over again.

Although there seems to be some fan control in 3.60. It doesn't fire like a DC9 but still not as silent as the 1.80W or 2.10N BIOS versions were. Love to see these fan noise changes incorporated in 3.60 and later?

Answer:Portege M400 and 3.60 BIOS

Hi Robert

I know you will hate me but the fact is that Portege M400 has sticker near the keyboard and there is written something like ?Designed for Microsoft ??. With short words: Linux OS is not supported.

If you need some help with Linux on Toshiba notebooks please check

Issue about freezing is very strange and if you want to check it properly install recovery image without any additional software. In this case you will have ?factory settings? and clean preinstalled OS. If you will notice some exceptional issues you should contact authorized service partner and clarify this.

Good luck!

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Hi all,

as many of you, I think, I need the passworded screensaver switching on automatically when I let my M400 unattended for a while.
Everything works fine if the bluetooth is swtiched off. Otherwise... the screen saver doesn't start automatically.

Microsoft site tells something about problems related to wireless devices (Microsoft mice) that don't allow the screen saver to show up.
The suggested solution is to kill a process called PCMsomething, and/or download a windows update named KBsomething and install it.

I have actually a bluetooth wireless mouse (not Microsoft) paired with my PC, but no PCMsomething processes are running and, even if my mouse is switched off, the screen saver desn't work until I switched off the bluetooth of the M400 too. Moreover, windows update doesn't suggest any KBsomething patch to install (maybe because my mouse is not a Microsoft one?).

Any idea to solve my problem?
Thanks in advance.

Answer:Portege M400: screen saver doesn't work

>when I let my M400 unattended for a while.
For this purposes Toshiba has designed FN+F1 functionality to lock your notebook.
When you want to leave your notebook use FN+F1 and lock it.

It is much easier as this solution with screensaver.
Check it out.

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Please can someone tell me where to find the latest BIOS for a Toshiba Portégé M400. I have looked on the Toshiba website, and all there is for Portégé is the M750, and M800.
Thanks in advance,

Answer:BIOS for Portege M400 needed

Have you also checked ARCIVE option?

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I've 2 Portege M400 (different models), both with the BIOS version 3.8 but strangely in one of them I've the virtualization option to enable or disable.
But in the other one no, and it seems I'm not able to do anything to make that option available on that notebook.

Is this a known issue? I could I solve that?

Thanks in advance,

Answer:Portege M400 - Virtualization not available in BIOS

Do both notebooks were quipped with the same CPU???

You should know that not all Intel CPUs supports the Intel VT (virtualization technology)

Therefore sometimes VT option is not available in BIOS!


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Can anybody point me in the direction of a page that documents what is included/fixed in the new BIOS?

Answer:What was fixed in the BIOS v2.10 for Portege M400

On the Toshiba European site I didn?t find any descriptions about the BIOS renewals.
But I have visit the US Toshiba site and found some inforamtions.

Visit this site and chose -> Downloads
There chose the Port?g? M400 and go to the driver downloads.
The first one should be BIOS 2.1. If you click on the BIOS 2.1 you will see the whole renewal history.

But I?m not sure if the BIOS from the US site is the same like the one from the European site.

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I need make cd-rom 1-st boot device.
There are no operating system installed on my hdd.

I could not change my BIOS.
I press and hold Esc button then F1.

After that i see Bios screen, but i can not change anything.
I can only escape without and with changes?
No items can bee changed?

Can anybody help me???

Answer:Re: Portege M400 - Cannot change anything in Bios


You don?t need to change the booting device in BIOS.
You can also set it while notebook powering up.
Press F12 immediately after the notebook has been powered on
Then a boot menu should appear.
Here you have to choose ODD as booting device and should confirm with Enter.

That?s it

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First I assigned a 9 character long BIOS password via the Security Assist utility of my new Toshiba Portege M400 (M400-139) with Windows XP Tablet Edition.
It asked me if I also want to use the same password "repeated" to cover the 22 or so (I don't remember) characters long HDD password, and I said ok.
Then, I removed the BIOS password. But couln't be able to remove HDD password.

Then I created another password which was 1 character long, and removed it, but the HDD password remained.
When I rebooted the system, it asked me the "Built-in HDD Password".
I tried entering both the 9 and 1 character long passwords but it says "Not certified". What should I do?

Should I write tha password over and over again until it reaches 22 or so characters long?
If it is the problem, then, how many characters long?
I also think that the keyboard layout mapping may be a problem.

I never changed the layout but maybe the factory default is different from the windows one.
But I only used numbers and international standart letters.

I need immediate help.
All my work is halted.

Answer:Portege M400 doesn't accept built-in hdd password at boot

I don?t know if you have inserted the right HDD password or not but the message ?Not certified? said that the inserted password is definitely not correct.
Someone said that the message ?Not certified? could appears if you the notebook was send into hibernation mode instead of shutdown mode after the password was set.

But I don?t think that this could be relevant in your case.

One question; did you try to delete the HDD password from the Toshiba Password utility or in the BIOS?

Please check if you can change/delete in the BIOS because I found the info in the M400 user manual that you have to use the BIOS setup to change, delete the HDD password ot to set the HD master password!

The user manual provide also a info that if you forget you HDD user password, Toshiba will not be able to assist you , and your HDD will be rendered completely and permanently inoperable! When saving the HDD user password shut down or restarts the computer. If the computer is not shut down or restarted, the saved data (password) may not be correctly reflected!!!

So maybe this is a reason why you cannot change the HDD password ?:|


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I have installed Vista Ultimate on a brand new Portege M400.
The mouse cursor doesn't stop flickering.

It changes briefly about 2 times a second form the usual arrow to the "blue circle" indicating a context change.
Any idea why and how I could solve this "feature" ?

Thanks in advance

Answer:Vista on Portege M400: mouse doesn't stop flickering

To be honest, I have no idea why your cursor flickers.
But one is sure? this notebook was delivered with Win XP and I presume the mouse worked properly on installed XP. Am I right?

Well, in such case it must be something wrong with the software.
Maybe you have installed the whole Toshiba drivers in the wrong order or some drivers are missing. Maybe the graphic driver must be updated. Who knows ?:|
Such issues are uncommon and it?s necessary to investigate!

Please install all drivers like mentioned in the Toshiba installation instruction txt file which can be found on the driver page.
Then update the Vista to the latest state!!!

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Hi All,

I have Portege M400 (3G) and I managed to extract the WinXP Tablet Edidtion from the Recovery DVD. I installed the winXP and all the drivers in the proper order (I skipped some of the softwares I don't need) and everyting is working fine (actually, I'm posting this from the tablet itself) except of the sound driver. It refuses to istall and gives an error message that the software doesn't apply to this model; although, it's the only driver available in the Portege M400(3G) drivers page.

any ideas?

Answer:WinXP sound driver for Portege M400 doesn't install


where did you downloaded the driver? From the European site? Maybe you should try the canadian site, they have sometimes some drivers which europe hasn?t and perhaps you can find the sound driver which fits:

Otherwise there is another option: find out which audio chipset is installed, go to the manufacturers site of that chipset and download the drivers. The must work.


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I can't get the right-click buton on the barrel of the stylus to work with my new Portege M400 tablet PC. I've tried it both with the "Use stylus buton to right-click" option in the "Stylus settings" tab of the "Tablet and stylus settings" dialog checked and unchecked, but neither worked.

Is the stylus faulty, or worse still the computer? Or can someone suggest how to get it to work?



PS: "stylus" should be "nep" reversed in the option, tab and dialog names above, but the dumb profanity filter won't accept the word "nep" (reversed).

Answer:Portege M400: right-click button on stylus doesn't work


Do you have this problem since first day? Please be sure the pen is not in a very long distance from the display. Like you know if the distance is too big the pen will not work ?as usual?.

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I purchased an M400 Tablet system and having a lot of trouble with the BIOS.

I am able to get into the BIOS, but it appears to be restricted.
It says there are three pages and to use the pgup and pgdn to change pages, this does not work.

I have tried it with a USB keyboard and removing the keyboard from the tablet, but this does not work either.
The laptop does not have SWSetup installed on it. I downloaded this from the website but say's that the BIOS is incorrect.

I then decided to flash the BIOS.
Downloaded windows BIOS flash and that say's that the BIOS is incorrect.

I would like to reinstall the OS but at the moment I am unable to to get it to boot from the CD as I can't change the boot sequence.

Can any one please help me.

Answer:Portege M400 - Cannot navigate through BIOS pages


That?s strange.
First of all you can boot from the CD pressing F12 and then you could choose ODD as booting device.

Secondly it?s interesting to know if some passwords (user or supervisor password) have been set because such kind of password could restrict changing the BIOS options.

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i have a laptop Toshiba portage M400
locked by Bios password
even i can't access the bios
how can i reset the bios
please hep me
i have an important data inside the laptop

Answer:How to reset BIOS password in Portege M400?


Please check
There you can find answer to your question.

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- is there a place where i can find the changelog from bios version 1.80 to 3.80? should i upgrade?
- have you any expereience in changing the fan? mine does make sounds that dont belong there....
- how long in your experience can it take to get an answer from toshiba support via email? im waiting 3 days now... :(


Answer:Portege M400 - Where to find changelog of Bios 3.80


If you can?t find a changelog for the BIOS update on the Toshiba website there is no available.

You can change the fan but do you have experience with this? To exchange the fan you must remove a lot of parts and screws. This is a little bit tricky and should only be done from a notebook technician.

I did not send an email to Toshiba as yet but I think you will get an answer as fast as possible.


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How to come into options BIOS, F12 does not assist.

Answer:How to access a BIOS setup on Portege M400?


What Port?g? notebook do you mean???

If the notebook uses Toshiba Bios so try with ESC and then F1 but if the Phoenix BIOS was installed on your unit so check the option F2

PS: on my notebook the Toshiba HWsetup was installed. In this tool you can make also some changes like in the BIOS directly.

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I've come to the decision of installing vista on my M400. I upgraded my BIOS to 3.40. However, I really want the silent fan so I was wondering if it was possible to run Vista under BIOS v1.80 and if so, if it would impact performance in anyway.

Answer:Portege M400 - Vista installation under 1.80 BIOS version

As far as I know Portege M400 (PPM40) is Vista supported but I really do not know what will happen with cooling fan and noises. Test it simply. If you do not like Vista you can install recovery image anytime again.

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I have just installed a new hard disk and VISTA (Missing the Toshiba HDD Recovery section - Still do not know how to create)

Anyway I have managed to successfully install VISTA. (Trick was to install the Raid Divers in the installation process)

Current BIOS 1.6

I would like to update my BIOS to version 3.80 (Latest)
I have down loaded the BIOS 3.80 files BUT it will not load.

1. I do not have a FDD :(

2. I tried burinng a CD-ROM from the ISO) Bot I could not get it to boot from the CD-ROM (I only have a Toshiba Extenal CD Rom Drive and not sure if it can boot from CD)

3. I tried to run the Launcher and install via Windows BUT received an error message "NOT SUPPORTED ON THIS COMPUTER"

I think the Launcher can only run under XP not vista.

Is there any steps I am missing... Do I need to do an incremental BIOS update and how do I install without a FDD or Bootable CD-Rom Drive?

Answer:Portege M400 - Bios 3.8 Upgrade installation (Vista)

> 1. I do not have a FDD
You don?t need a FDD because the Toshiba BIOS is win-based BIOS and not traditional BIOS and this would mean that you have to execute the BIOS update while OS is running.

> . I tried burning a CD-ROM from the ISO) But I could not get it to boot from the CD-ROM (I only have a Toshiba External CD Rom Drive and not sure if it can boot from CD)
As mentioned above this BIOS update can be executed ONLY while OS is running! It?s win-based BIOS!!

> 3. I tried to run the Launcher and install via Windows BUT received an error message "NOT SUPPORTED ON THIS COMPUTER"
Either you have chosen a BIOS update which does not support this notebook or you have to run this update using the Toshiba preinstalled Windows OS.

> Do I need to do an incremental BIOS update and how do I install without a FDD or Bootable CD-Rom Drive?
Not possible -> see point 1 and 2

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The support bulletin on the US Toshiba site 98082168 refers to a firmware update to fix "Blank screen after waking from Standby state".

I get this problem, but I am in the UK unfortunately. Does anyone know what this firmware update is, how I can check whether I need it, and tips for getting hold of it given that UK support says it knows nothing about it?

Answer:What is this firmware update for Portege M400?

I assume you speak about this Toshiba US document: 844xml&sliceId=&dialogID=12943627&stateId=0%200%20 12941508

Please don?t mix the Toshiba US with the Toshiba European.
The US notebooks are simply different as the notebooks designed for the European market.
Do you use an US notebook?
Did you try to contact the ASP in US?

Anyway, I though the support bulletin was created at 24/01/2007.
Possibly the ASP in UK has to wait for more inforamtions and details.

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I have just installed Windows 7 in my Portege M400-104.

It was working perfectly, but in the last reboot, after installing all drivers and software and configuring my fingerprints, suddenly the computer asks for a password to boot! I never entered any BIOS password nor i have executed the password assist utility.

I never used these passwords so i guess it is some default one that has been activated by accident by one of the tools i have configured (maybe the fingerprint utility?), but i don't know what it is!

Can anyone tell me what default password can it be or how to remove it? (without sending the laptop to a tech service).


Answer:Portege M400 - BIOS boot password enabled by accident!

Ok. Apparently i configured that password in the past because i tried an old password and it worked! :)

Now i have to install the Win7 version of the password assist utility to disable it, because the Vista version i installed doesn't work.

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My 400 is noticeably slow in start-up by comparison to a lower specification laptop this unit was to replace. On further understanding of the produce i see that there are over 90 processes running on this laptop more nearly twice as many as my previous unit and considerably more than my Small Business server which is running Win2k3/exchange/ISA. My question is are there any issues in removing the plethora of background tools that are of little use to me, specifically RAID/configfree

Additionally are there any further known issues associated with slow performance/hang with IE? There is a KB article which states issues with bimetric software and an upgrade should fix but it hasn't, even the very latest released this month has made no difference.

In general this unit is considerably slower than my previous lower spec'd unit, any suggestions grateful

Answer:Portege M400-146 Slow start-up poor performance


I agree with you. Many background processes can slowdown the notebook performance.
But this is a simple fact. Every application or feature on the notebook needs a own process.
The Portoge M400 is a high-tech notebook and you cannot compare it with a low-price notebooks or desktop which support only a common features.

The Portege M400 supports RAID Utility, HDD Protection, Tablet PC Button, Zooming Utility, Rotation Utility, ConfigFree, Controls, Fingerprint Utility and so on, and the rest.

Of course, you can simply disable or remove the additional feature applications but then I wonder why you use the Portege M400 with the whole tools and features?

But you could try to upgrade the memory. In my knowledge the Portege M400 supports max 4GB of memory. The upgrade would increases the performance.

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I have just purchased Portege M400 with XP tablet on it.
I updated it with SP3 and all relevnt MS updates.

I have tried to use the Ink Crossword and Ink desktop and they do not start at all.
If I try "Explore the experience pack" then the option screen comes up but when you click start the above programs you hear the click but nothing happens.

Interestingly snipping tool 2 does work!

I have downloaded the pack from MS and reinstalled it but still no good.

Any ideas anyone??


Answer:Cannot start programs Ink Crossword and Ink Desktop on Portege M400

Hmm did you install the Microsoft .NET Framework 1.1 on your system???

Microsoft recommends these minimum system requirements for Microsoft Experience Pack for Tablet PC 2005:

? Windows XP for Tablet PC Edition 2005, English language
? Microsoft .NET Framework 1.1
? Windows Media Player 10 (required for Media Transfer)
? At least 50 MB of available free space on your hard disk

Maybe you should also check some details and further info on this MS page:

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Hi, I have a Portege M400 and I have windows Xp installed on it. Whenever I try to download and install the new Windows Updates I get an error saying that none of the updates have been installed. I tried re-downloading and reinstalling the updates a couple times but I get the same message. Anyone know how to fix this problem?

Answer:Portege M400: Windows Update problem

I would refer to to the support sites of because thats not a problem with your machine, it?s more a problem of windows.

I guess when checking the microsoft support sites, you should quickly find a solution for your problem.


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I've done a clean install of Windows 7 64 bit on to my Portege M400, and it mostly looks pretty good.

However, I don't have a utility to map the buttons (specifically the one that tells it the landscape/portrait orientation has changed). Would that be part of the Toshiba Software Installer for Windows 7 (tsi4win7.exe)? Attempting to run that flashes a dialog before showing a second dialog saying "This unit is not manufactured by Toshiba or the BIOS is not Windows 7 compliant. No updates will occur".

I did check the BIOS was okay for WIndows 7 before doing the intsallation. Trying to apply the latest BIOS gives an error message "[Error] BIOS Update is not supported. Unsupported OS or service pack is installed."

Can anyone help?

Answer:Post-update problems on Portege M400 and W7

As far as I know Portege M400 is not supported for Win7. So you will not find drivers and Toshiba specific tools for this notebook model.

Only thing you can try is to install some stuff for other, supported, models in hope it will works well.

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I bought this laptop used, initially assuming it didn't work later to find out, not only it did work, but the screen is fine too (besides a few dead pixels about where the back of the screen is dented).

It does run but, it _doesn't always start up_. The power light does on, then the hard drive one, (the wifi does NOT start when this happens) and then after a bit the hard drive light goes off and then the fan goes on loud. I've had a few cases when when turned on the hard drive light won't even turn on and it'll just have the fan go on loud after a bit and a case where (after it had been moved a few times) the light was flashing orange and beeping. Only once though.

After a few times of this, it eventually starts up, however it _freezes when moved or randomly_. When it freezes while it's on, the fan also goes up loud after a bit. I've noticed it lags time to time also, which it shouldn't.

_The CMOS battery seems to be dead_. The clock sometimes even goes off track when running and is at whatever time it was when it was on last. I heard somewhere that the* # for the battery was: CR2032. If anyone can confirm this*, please let me know.

I am assuming that this laptop has been dropped or seriously abused at some point in its lifetime. It has several dents on the back of the screen and the keyboard it noticeably worn. I do not have any *manuals or CDs for this laptop* (if you have links to any of this, I'd appreciate it).

All I've personally had done t... Read more

Answer:Portege M400 - Start up, Freezing and dead CMOS battery issues

I have the same issue and I have owned my M400 since it was new - about 2.5 years. It has gradually been getting worse. No clock problems yet that I've noticed, but definitely the booting problem. It seems that after failing to boot if I leave it on with the fan blowing for a while, like 5 minutes, then it boots up on the next try.

From this I surmise that something is getting recharged during that 'on' time, so I'm assuming it's the CMOS battery. I'm going to try replacing that. If anyone else has other clues or advice though, I'll be happy to hear it.

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Relevance 79.54%

After being prompted to do so, I recently updated Windows XP of both my Portege m400 and m200 notebooks.
Since then I noticed that hotkeys i.e. Fn+F1-F12 stopped working.
Apart from windows updates, I don't use and change much on the m200 so I'm convinced that this has to do with the Xp updates.

Can anybody help me restore the m200 and m400 hotkeys?

Answer:Hotkeys stopped working on Portege M200 and M400 after Win XP update


Try to reinstall the Common Modules for Win XP tabled edition.

The common modules for Poretege you will find on the Toshiba European driver page:
Notebook -> Portege -> Portege M series -> Portege M400

The Common Modules for Portege can be found in
*ARCHIVE* -> Portege -> Portege M series -> Portege M200


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Relevance 78.31%

my PORT?G? Z930-118 failover and wont start after i upgrading in middle of upgrade i remove power and press shutdown bottom after that i see the power and wireless but screen still black ?

Any help please

Answer:Portege Z930-118 wont start after BIOS update

Hmmmm.... BIOS upgrade interruption has screwed up BIOS and that?s the reason why your notebook doesn't start properly. BIOS is damaged now.
In such case you need professional help by authorized Toshiba service provider.

On this forum you can find many threads about similar problems. Some people have tried to fix this alone and if you are interested to read how one other forum user has fixed it check please this thread.

Ayway, you can contact nearest Toshiba service, explain the situation and ask for help.

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Why was this thread closed?

I just wanted to add that this update does NOT solve the problem in vista and it is NOT a driver issue. The update will not install in vista, and vista already comes with videoprt.sys 5.1.2600.2911 .

When it occurs, the laptop does indeed resume. You can manipulate it and even hear sounds, but the back-light doesn't turn on and/or there is no output from the video card. I'm fairly certain this is a hardware level signal problem.

Regardless of what laptop I have, euro or us, could someone please point me to the file so that I may look at what the code actually changes?

Answer:Portege M400 firmware update blank screen after waking from standby state


> Why was this thread closed?
I think the admin closed this thread because as mentioned by the user ?lumix2day? the MS update has solved this issue.

The M400 was delivered with Win XP therefore the update should works with WinXP!

Regarding your issue;
It looks like you are using your own copy of Vista on the M400.
You should check if the Vista is already up-to-date. Every week new MS updates are published.

Additinally I would recommend updating the BIOS and check for a newest display driver update!!!

Best regards

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when my screen goes into power saving mode it sometimes doesn't power back up, i have resolved this by stopping it from going into power saving mode but this means i drain the battery a lot faster help!!!

I'm sure as it's just the screen as i can hit the power button and it appears to shut down, (it also crashes when coming out of standby and i have only managed to get it to go into hibernation once successfully (it complains about there not being enough resourses but it has plenty 33gb free on the hard disk! that's plenty to store the 2gb of ram) this is really annoying and i haven't even had the laptop more than a week!!!

Is there any way of finding a fix or a way of finding what is causeing these problems?


Answer:Portege M400: screen doesn't power back up after going into power saving mode

update - i found a post about upgrading the chipset drivers from the toshiba ones to the intel ones and this seems to have fixed the problem (i'd still like to be able to update the graphics card drivers tho as the intel ones seem like a lot higher revision number)

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Hello, I have updatet BIOS of my notebook sattelite A100.

After updating I cannot start my notebook and BIOS doesn't start.

Answer:Satellite A100 - Windows and BIOS doesn't start after BIOS update

Do you see the Toshiba logo?

Was there a power failure when you updated the BIOS?

Try removing the battery and AC Adapter, and leaving it for a couple of hours. You could also try reseating the RAM.

If that doesn't help, you may need to send it to an Authorized Service Center for repair.

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Hello all,

I hope I can get some help / guidance from some one with more experience with the M400 if possible?!

I reinstalled the OS and setup the biometric security for me, which has worked flawlessly! However I stupidly also set up the boot up security (BIOS Password). So when the tablet gets turned on I can scan my finger and get in without any issues, however I now want to turn the boot up security off. So I booted it in to the OS and went to disable it....however it asks for my password....which I have forgot as I have been a typical end user and have been only using my bloody finger!

Does anyone know if I can disable the BIOS security while in the OS using the biomentric security rather than entering a password? I have tried just changing the admin password within the win OS but that doesn't work....any ideas?

Any help with be greatly appreciated!


Answer:Portege M400 - Change BIOS Password within OS without knowing password?

> So I booted it in to the OS and went to disable it....however it asks for my password....which I have forgot as I have been a typical end user and have been only using my bloody finger!

You are speaking about BIOS password which you set up in the BIOS?
As far as I know you cannot remove the BIOS password if you don?t know the old BIOS password.
In such case just the Toshiba ASP could help you? just the Toshiba ASP technician could remove the unknown BIOS password

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Hello, today i downloaded the latest bios version on HP website for the said PC, the file was .exe so i had to install it from windows until it reached a point to reboot; after reboot it went into a screen to choose update bios or update later, i choosed update bios and waited. it rebooted and gave some noise, then it went silent and nothing happened after that. now the pc is not starting up, nothing on the screen.. any suggestions?

Answer:Desktop 280 G1 mt doesn't start after bios UPDATE

Hold down the Windows Key and the B key at the same time. Press the power button and wait for the PC to respond and recover the BIOS.

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Relevance 72.16%

HelloI have some issues with my Y50-70 laptop. For some time I have strange FPS drops while playing games. All runs smoothly but suddenly fps drop to 5-10 for a few seconds, then all goes back to normal. I read that it's a matter of old BIOS version. I tried to update BIOS (2.00 -> 3.03) but id doesn't work. InsydeFlash starts, then I get a prompt about not turning off PC, I click 'ok', then IF flashes some messages about 'erasing and writing new files' and then system reboots as always (without any updates, installs or anything alike). I tried to install BIOS using USB stick, but for that I need iso file. The thing is that on Lenovo support site all iso are literally empty. Just hollow file with nothing inside (yet somehow it weights about 20mb). I cannot find any solution on the internet, as if this problem occured only on my laptop.I'm using Windows 10 64bit and Ubuntu 17.10 (dual-system, combined using grub 2).

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Please, someone tell me what's the problem with the SP4220 BIOS v1.60 update? It doesn't start at all even doing according to the given instructions.

I have been doing the following:
1. downloading/unzipping the v1.60 package from the BIOS page to a non-bootable empty diskette
2. putting the diskette into the machine
3. powering up the machine with pressing the F12 key

With one diskette I did get the "non-system disk" error and with another one "EMBRL missing" error. What's the latter one, I'm not familiar with that one?

Best regards,

Pete V.

Answer:Satellite Pro 4220 - BIOS update doesn't start at all


May I ask why you want to update the BIOS?
Do you have any problems?
If the notebook runs well the BIOS update is not needed! My notebook is about 6 years old and I did not update the BIOS!

However, I think you didn?t use the right update procedure.
Please check this document before you start the BIOS update:

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I'm new in this forum and have the problem, that after an update from the Toshiba homepage with the Phoenix secureCore Tiano my Satelite L555 is asking about a password for starting the BIOS, which I haven't entered and never been asked for. X-(

What can I do to get this machine started again? I've tried to get in with the F2; and the F12 while starting the machine, but it's allways asking my about this password and after 3 "wrong entries" the notebook closes down again and I've to restart it. (with the same results)

Can somebody give my an idea, how I can get my notebook to work normaly? ?:|


Answer:Satellite doesn't start the BIOS without pw after update phoenix secure

Hello We

Unfortunately there is not simply ?method? how to by-pass BIOS password and what you need now is professional help.
Please contact nearest Toshiba service provider and explain the situation. They will help you with this.

Sorry buddy

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Dear Sir,
The problem happened during updating the bios. The hard disk stopped working, and the laptop stuck and refuses to power off. After that I disconnected the power and the battery to force shut down the system. After that I started the system with black screen with one long and two short beeps and the power was on. I need help please to fix this problem.

Sorry for my bad English

Answer:Satellite U400-17R doesn’t start after interrupted BIOS update

Like this one

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Relevance 70.52%

I installed this BIOS update for my Equium M50-164 and during the installiong i got and error -164 laptop and now everytime I try to boot it up I just get a black screen, the lights tell me it is powered on, the hard drive is on etc but the screen is just pure black and I tried an external monitor but that didn't work either and I also tried by toshiba recovery CD and that didn't work.

I have even tried the crisis disk recovery method, but actually need someone to help me and give me a back up of the working bios as toshiba will not.

Answer:While BIOS update I got 164 error - my Equium M50 doesn't start anymore

I?m sorry to hear this.
The fact is that something was going wrong with BIOS update and now the BIOS is simply damaged.
There is no way to start your notebook with damaged BIOS.

The best thing you can do is to contact nearest Toshiba authorized service provider. they can help you with it.

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Relevance 70.52%

Satellite L350-172 Bios-Update from bios-20090203164614 to bios-201002250

I just updatet the BIOS of my notebook from 1.60 to 2,20. Now the Notebook doesn't start any longer.
"It was stopped for reason not to damage the Computer" - blue schreen.

How can I downgrade the bios again? Or - what have I to change in the bios-settings?

Answer:After BIOS update Satellite L350-172 doesn't start anymore

>...what have I to change in the bios-settings?
If I understood you right you cannot even start your notebook so entering BIOS settings is not possible.
Can you confirm this?

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Relevance 69.7%


I just done update BIOS on my laptop Toshiba P100-286 and since then I can't use it. When pressing the power button the computer doesn't start, the screen is blank (black).

Any ideas how to resolve this issue ?!

Please help.



Answer:Re: Satellite P100-286 doesn't start - black screen after BIOS update


Try this:
- Remove battery and disconnect the AC adaptor
- wait several time about ~30-40min
- connect both parts and try to power up

If this will not help you then you will need to ask the ASP in your country for BIOS refalsh. It looks something went wrong during the update procedure.


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I know this is a common problem but it doesn't seem solveable on my Toshiba M400.

I have upgraded to 4GB RAM (2x2GB) and am running a 64-bit OS, yet the OS can only see ~3.3GB of the 4GB installed. The BIOS shows 4G. I understand some machines have a BIOS option to enable the OS to use all 4GB. Am I missing something, this feature doesn't seem to be available in the M400 BUIS.

Answer:Portege M400 can't see more than ~3G

Which 64bit OS? If its Vista, try Service Pack 1.

Also update the BIOS to the latest version.

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Relevance 66.42%

Hi there, Speedfan has been reporting that at peaks, my laptop goes to 100*C, idles at about 60 and is usually at 75-88*C. Most online fan cleaning guides make the process look relatively straight forward - the fan pops right out like the battery or hard drive. On my M400 though it doesn't look so easy. Can anybody advise me how to access it to clean? Thanks.

Message was edited by: korobeiniki

Answer:How to clean the fan on Portégé M400?

Are you sure that the temperature that you are getting is right? 100 seems too hot. I would look under the keyboard for the fan.

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Relevance 66.42%

is it possible to install Win 7 on the Portege M400? There is Windows XP on the Notebook.

I am German, excuse please my bad English.

Many greetings

Answer:Windows 7 on Portege M400

Theoretically yes but question is: is this notebook model supported for Win7?
Have you checked drivers archive?

You can do this under

Fact is that many Vista drivers can be used with Win7 so you can try to install Vista drivers.

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I am having problems calibrating my tablet pen.
A few weeks ago my pc was sent to Toshiba to have some work on the screen. I do not know if it was cleaned or replaced. Since then I have been unable to calibrate my pen in either landscape or portrait.
The pen works perfectly well at other times, but when the calibration screen appears I can't "click" in the spots. I can click the cancel button and I can right click too during calibration but not normal "click".
Although not a huge problem I would like to adjust the calibration slightly.
Anyone any ideas?

Many thanks,


Answer:Portege M400 Pen Calibration

Maybe it?s only a problem with the distance between the stylus and the screen.
But of course we shouldn?t exclude the fact that the ASP has worked on this notebook and maybe the technicians have forgotten something.

For example; if the system board was replaced on a notebook with accelerometer sensor it?s necessary to recalibrate this accelerometer with the Test & Diagnostics Software.
For example if the sensor is not calibrated the correct switching between landscape and portrait mode will not work.

Maybe a similar issue could be responsible for the pen calibration problems.
So I think it would be a good idea to contact the ASP again and ask for some details and what was changed on the notebook.

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I have a new Portege M400. The fan runs continuously even when the computer is booted from cold. The CPU is definitley not running hot enough to need the fan. None of the settings in the TOSHIBA Power Saver cause the fan to turn off, even the Long Life setting. Is this a BIOS problem? Or a hardware failure? Or what?

Answer:Portege M400 fan noise


Did you use the Toshiba image?
I have found information that on some units the BIOS update benefits the Toshiba Power Saver features. What you can do is to check the installed BIOS version on the unit and compare it with the available version on the Toshiba page.

However, I would recommend also reinstalling the power saver. Check if new version is available. You can also try to clean the fans. Mostly this procedure helps.

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Relevance 66.42%

Hi there,
I have a regular portege M400, and I want to display on a tv. I have bought a simple vga to svideo cable on ebay... what am I missing? The video card seams to be able to do that option...

and clues...

Answer:Display Portege M400 on TV?


normally you only have to switch to the external device with Fn+F5.


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Relevance 66.42%

Hi to everybody :)

I have a Portege M400 with a T2300 and I would like to know If is possible to make a cpu's upgrade
If yes, which cpu are compatible and with which version of bios?

Thanks in advance

Answer:Portege M400: Is it possible to upgrade CPU


Usually the CPU upgrade or replacement on the notebooks is not possible or very difficult and risky. It could be possible that the notebook will not boot or will not run stable after the CPU upgrade. The overheating could be one of the biggest problems!!!

So I really not recommend upgrading the CPU!!! It?s not worth to risk the damage only to get a tiny CPU performance increase.

But if you want to know what CPU are supported by the chipset? so here is the list ;)

The M400 computer is equipped with an Intel Core Duo Processor or Intel Core Solo Processor. These processors incorporate a math co-processor, a 2MB L2 cache memory.

The M400 comes in with one of the following speeds:

_Intel Core Duo Processor_
- 1.66GHz (Processor Number : T2300)
- 1.83GHz (Processor Number : T2400)
- 2.00GHz (Processor Number : T2500)
- 2.16GHz (Processor Number : T2600)

_Intel Core Solo Processor_
- 1.66GHz (Processor Number : T1300)

Hope I could helps!

Regards and cheers buddy :)

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Relevance 66.42%

I am looking to upgrade my portege m400-ez5031 with the fastest cpu it can handle,
now it is centrino duo T5600 1,83ghz.
I think the best is T7600 is it possible?

Answer:Re: Portege M400 cpu upgrade?


I don't know your motherboard's specification if it can handle T7600, but I think you should read:

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Relevance 66.42%

I recenlty purchased a Portege M400 and this completely freezes and requires a hard reboot at least once a day - any ideas on how to fix this?

Answer:Portege M400 keeps freezing


Do you use the Toshiba preinstalled image or did you install the OS manually?
Do you use any 3rd party software?

I don't know if it helps but sometimes a high temperature could be responsible for the notebook freezing.
In most cases the cooling modules cannot work properly because of bad air circulation.
Please be sure that you have enough space around the notebook and the fans are clean.

Furthermore you could check the Power saver settings which allow you to change the CPU processing speed and cooling method.

If it doesn't help so I would recommend asking the Toshiba service partner for the further help and diagnostic.
I assume the Portege M400 is a new unit and the warranty should be valid.

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Relevance 66.42%

I have a Portege M400 running XP SP2, and during normal use the temperature usually lies between 55 and 65 degrees celcius. At load the temperature is consistently above 60 degrees, between 60 and 75 degrees celsius.
I wondered if this is a normal temperature range - or perhaps I have been so unlucky as to have gotten a defective CPU.


Answer:Portege M400 - Temperature?


I am pretty sure you know that CPU temperature depends on CPU usage and also of notebook position (on the desk or on the knees) and how the unit can be cooled down.

In my opinion there is no reason to be worried. Now while typing this message and listening online radio (without much activity) CPU temperature is 63 degrees Celsius.

Anyway I recommend you to update BIOS on your unit. I don?t know if you have saw info about new BIOS update for M400 under

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Relevance 66.42%

Hello all,

im having heat problems with my second hand M400. Now the previous owner told me Toshiba changed the mainboard once.

Since the temps are high and the fan runs almost all the time even when theres no cpu usage and its throttled down im thinking the might have made a mistake at toshibas while reassembling the unit. Maybe they forgot the thermal grease or dindn't screw down the heatsink properly or therelike. And the fan dosent sound very healthy compared to my other, older M400.

Has any of you ever disassembled an M400? How do you get to the heatsink, from top or bottom of the unit? any fragile or tricky parts i should look out for? Is there a even a How-to with pictures out there in the depths of the internet? :D

I've built and repaired a lot of desktops, so im quite computer savvy, but on laptops i've only changed RAM so far. so im really greatful for all your tips.

thank you

Answer:Portege M400 - How can I disassemble it?


I think the best way is you contact the ASP again.

Disassembling a notebook is a little bit tricky. You must remove a lot of screws and parts and so this should only be done from a notebook technician.

Maybe you can find a workaround by using Google but a notebook technician can help you more.


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I can't change the color or lineweight of a layer using the dialog box. You can select a new color/lineweight, but the change is not executed. It works on my desktop computer. I think this is a video driver problem. Does anyone have a fix?

Answer:Portege M400 and Autocad2007


Well, it seems that this is a newest version of this AutoCAD application.
Maybe it?s only a setting issue. I?m not a AutoCad expert but check the Toshiba driver page and compare the display driver versions.

I would also recommend asking the AutoCad manufacture support.

Ps. Check also this page:

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Relevance 66.42%

I was excited to receive my new toshiba portege m400 today, but the fan noise is quite bad.
The problem is that it always runs 100% -- I tried the Toshiba power save properties to
set the fan speed but to no avail, it has no effect at all. Furthermore, I tried to set
all three bios power options (low,full power,user) but that has no effect either.
Worst of all, the cpu temperature is very cool, just 29 degrees, and there is no need
at all to run the fan at full speed. I guess the power save utilities are bugged and I wonder
if Toshiba will come out with a new version of their tools? Is there anything I can do?

-- Daan.

ps. bios version 1.30, toshiba power save tools 7.08.00. Cpu speed is dynamic, usually at 1 ghz and
the temprature is very low.

[Edited by: admin on 20-Apr-06 06:48]

Answer:Portege M400 - always running fan at 100%


does this appear since you bought the Notebook? Are there any processe's listet in the Task Manager which have a high CPU usage? To except all Software issue's, i would recommend to do a Recovery with the delivered Recovery CD/DVD.

If this appear since you bought the Notebook, i would contact the local service partner and ask him for a answer. This should not be normal.

br, rYan

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Relevance 66.42%

I've been actively using my Portege M400 for almost 2 years. Few months
ago it has started becoming less and less easier to start up the
laptop. When I turn it on, the following happens:
* The screen remains black and doesn't display anything
* The power LED either blinks yellow or lights green
* The HDD LED blinks just one time for a 1/10 second and remains off, or doesn't light up at all
* Sometimes the fan starts working quite actively and loudly
The only thing I can do with it is to turn the laptop off and try
again. Sometimes it starts up after the first attempt, but sometimes I
have to try up to 10 times.
Here is a video showing the behaviour described above:

Any ideas what is this all about? Perhaps, I should cleap up the laptop inside, particularly the fan?

Answer:Portege M400 hardly starting up

It is not easy to say for sure what is wrong there but please try to do follow:
Disconnect all external devices connected to your notebook, remove the battery and try to switch it on with AC power supply only.

Please post the result.

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Hello, may be here somebody can help me.

After unknown causes, may be it was after hot swap RAM or another, suddenly my laptop Z30T-A doesn't start. How to say, after power press, there is 1 or 2 second fan sound and black screen and autoreboot. After reboot, i can see screen light with constant loud cooler sound and no action in future.

I try to start without battery, only with ac adapter - same situation... without ram or ssd - same situation.. i'l reconnect wifi adapter, keyboard, and all hardware components - same situation - no start.

After that, i'll give this laptop to my friend, who work in laptop service center.
After some tests he said, that may be problem with bios (bios can be suddenly deleted or another mistake, wich can provide no boot), or may by this problem with CPU.

I chose bios refresh, because it is cheapest option. My friend can unsolder bios chip and via special equipment upload a new one.

But we dont have bios for Z30T-A.
He said that all versions in support part on toshiba sites are unsuitable.

It's ok if u refresh, or upload this version via able to working laptop. I try to get bios via toshiba support e-mail, but they have only bin version and my friend claim that he need another one, not bin.... of course we can buy motherboard on ebay (in our country it is no toshiba laptop support) but this way is expensive.

Also, my friend said, that he can download via special equipment bios from another same laptop, but we dont have it.
May be ... Read more

Answer:Portege Z30T-A doesn't start

I had something similar and thought the computer had been fried.

Try holding down the power button for a really long time. Like a minute or so.

The try to turn on the computer.

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I try to recover my pc (Portege M400-105) and I lost raid format. Now my operating systems can't find the hdd. How can i format it again as raid partition with the antishok system?

Answer:Portege M400 - recovery issue


Please check Toshiba download page under

There you can find everything you need.


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I want to installed the toshiba driver package valued add (power meter tool etc) in my Win7.
But if i try to install it the setup routine says, that i havent a Toshiba Notebook or my Bios is to low for that.
I have Bios Version 3.80 and i doesnt find any newer Bios version for the M400

any ideas about the error message?


Answer:Portege M400 and the Toshiba valued add

I can just imagine your old Portege m400 is not Win7 supported.
Where you downloaded VAP for your notebook model when M400 is not on the list for Win7 drivers?

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I want to replace my old SATA1 80GB HD with a new 250GB HD but I can't get a suitable SATA1 HD, are the SATA II HDs compatible with the M400? Could your recommend a suitable HD?

Also, I want to install Windows 7 as a clean install (to replace the current XP Tablet edition) start. I seem to remember that there could be problems with getting the raid drivers in place first, is this correct?

Can anyone help please?



Answer:Portege M400 - Can I install SATA2 HDD?

SATA2 Hard Drives will work in a SATA1 system (chipset), it is backwards compatible.

You should be able to use the the Vista version of the RAID driver in Win7.

Note that if you can only see 137GB of the 250GB, then the RAID Chipset in that system is limited to 120GB drives (doesn't support LBA48).

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I'm having a problem with CPU temperature in my M400 (Vista OS). When I power up computer, initial temperature is around 35C, but after about 15 minutes of work it jumps to 60C and stays there.

Last night reached 80C and that really concerned me. I tried anything from upgrading BIOS (v3.6) to changing power options in Vista.

I don't know if this is actually funny, but a few days ago I placed a pack of chocolate next to cooler (about 10 centimeters away) and after 5 minutes I noticed it started to melt. :(

Please help! Any suggestion is welcome!


Answer:Portege M400 - High CPU temperature

> I'm having a problem with CPU temperature in my M400 (Vista OS). When I power up computer, initial temperature is around 35C, but after about 15 minutes of work it jumps to 60C and stays there.
60C are nothing unusual. My CPU temperature goes up to 70-90C while gaming or watching DVDs.

Does your notebook shut down automatically? If not then you shouldn?t be worried.
The notebooks support an overheating protection. If the notebook would overheat then the notebook would shut down automatically to prevent the hardware from damage.

At the other hand it would be interesting to know if your cooling modules can run wit full performance. Sometimes the ventilators are clogged and cannot cool the CPU and GPU.

From time to time I clean my ventilators to ensure that the cooling is good enough.

Maybe you should clean the fans too.


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Relevance 66.01%

I have a Portege M400 - core duo.
Until recently, it has worked fine, but now, after swiping my finger, it says 'authenticated' and afterwards 'not certified', making me enter a password.

Of course i no longer know it, since i have been unsing the finger swipe for like forever.
How can i solve this problem?

Thanks in advance.

Answer:Portege M400: Fingerprint issue

LE: Managed to get past the 'error bla bla' screen. Now i can enter windows os. Still, is there any way of removing the password? I want to give the laptop away and hope i don't have to cut one of my fingers to give away with the laptop.

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I have portege m400-103 from end of 2006 year.

Some months ago I found a trouble - if I reboot the noutbook, then after detecting hardware and after enter the password nout switch off the power and starting again in cycle. Power reset happend before OS booting.

After removing hdd, power on, power off, installing hdd again and power on in 50% all booting normally.
I see the SMART on hdd and bad blocks - all normally.

And yet another thing - if nout not to reboot the nout - all working fine some weeks without any problems. I close the cover and note going to sleep and waik up then absolutly fine in some weeks.

What can i do with it?

Answer:Portege M400-103 going to unstoppable reboot


It?s a little bit hard to understand the posting but it seems that the notebook does not boot correctly ? sometimes.

>I see the SMART on hdd and bad blocks
SMART monitors the HDD and provides details if something would be wrong with the HDD
Maybe the issue is related to the HDD?
This could be possible?

Therefore I would recommend checking the HDD. Maybe the notebook would functions using a new HDD?

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I'm very disappointed with toshiba recovery dvd. It install all toshiba tools, utilities without any possibility of choice. Does exist any way to install OS without the Toshiba stuff? Or is some kind of utility to "extract" just OS from recovery dvd?

Answer:Portege M400 recovery dvd - OS installation


I don't know why you are disappointed with the recovery CD.
The recovery CD is a simple method to install the whole OS with all needed Toshiba drivers, tools and utilities.
If you don't need any Toshiba tools so you can remove it simply from the system.
As far as I know you should get the recovery CD and additionally Tools & Utilities CD or DVD.
On this CD you will find only the drivers, tools and utilities.
In this case you can install a fresh OS from the original Microsoft CD and then you can install all the drivers which are placed on the medium.

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Hi everybody!

I have had this Portege M400 for almost 2.5 years and never encountered such problem.

When I press Power button *HDD led light turns on, then WiFi and then suddenly HDD goes off* and stays that way :(. Optionally, Toshiba logo displays in the mean time. I thought that was HDD problem just to find out that after tilting my laptop 90 degrees HDD led started flashing again. Eventually, when Windows loading animation started it would be "safe" to return to normal position and Windows would start.

Sooo, I assume that the problem is somehow connected to accelerometer, is it? I don't get such freeze-ups after Windows boots. Currently I have BIOS 3.8 version and Windows 7 Pro installed ...

This thing really starts to annoy me - people watch me strangely as I tilt my laptop 90 degrees :-)

Any advice would be greatly appreciated!

Thanks in advance!

Best regards,

Answer:Portege M400 boot problem


Maybe this has something to do with the notebooks HDD?
Maybe the HDD head cannot move properly and the vertical position helps to get the HDD head moving again?
Unfortunately, I have never seen such strange notebook behavior and therefore I can provide just some personal suggestions?.
In my opinion the HDD should be checked at first? maybe the issue could be solved by HDD replacement?


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I installed windows 7 Ultimate version on my Portege M400. all works except the sound.

There is a error in device manager under other devices - Unknown device - details hardware Ids--> ACPI\TOS620A. not sure if this has anything to do with the sound.

Please help.


Answer:Portege M400 - No sound on Windows 7


I have founded a similar thread regarding this no sound problem and the unknown device TOS620A. Check this:

But I can say that TOS620A has nothing to do with the sound. I think it has something to do with Bluetooth or HDD protection?

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I just got myself a lovely used M400 -- shame they don't make displays like that anymore in the new models.

Anyway, it comes with the original German recovery CD. Anyone who still has an English one he would be willing to swap in return for my German one or sell / lend me the CD so that I can make an English basic install? That would be fantastic!


Answer:Portege M400 - Need english recovery CD


Yes, properly someone will change the recovery disk with yours but let me give you a word of advice:

If you need a new recovery disk, contact your local authorized service provider. The guys can get in contact with Toshiba and order such a disk for you. Just ask the guys, it?s always interesting to talk with them a little bit ;)

Alternative you can start XP installation from a normal Microsoft disk. All drivers and tools you will find on Toshiba page.

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I've installed two KTT667D2/2G modules on my laptop (Portege M400-103, part. no. PPM40E-012018G3) - making total 4Gb. However, both original Windows XP Tablet and Ubuntu 9.04 are unable to see all the 4Gb - they see 3.2Gb only.
The BIOS shows the amount correctly - 4096 Mb.
I've also tried to fix the issue by updating BIOS to the last version (3.80, 30/05/08), but both OS's (Windows and Ubuntu) still see 3.2Gb only.
Any ideas? Thanks.

Message was edited by: Greendrake

Answer:Portege M400 - unable to use full 4Gb RAM

> However, both original Windows XP Tablet and Ubuntu 9.04 are unable to see all the 4Gb - they see 3.2Gb only.
That?s nothing unusual!
That?s a 32bit limitation. All 32bit operating systems (no matter if it's Vista, XP or Linux) can handle max 3.2GB.
Just only a 64bit OS could be able to use and to recognize more than 3.2GB RAM

You should read some articles about 32bit OS and 4GB RAM issue.


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I've tried Paragon Partition manager (bootCD).
But, when I loaded from CD, Partition manager does not see hard drive of my Portege M400
Is there special drivers or software for doing this task?

Answer:How to resize partition on Portege M400?

Do you use the Vista or XP OS??

If you use Vista OS you can change the partition size n the ?disk management?
Just simply shrink the existing partition and then create a new one on the free space or simply add the free space to another partition.

If you use the XP I would recommend using the tool called Partitions Magic 8.

It?s a wonder full tool which supports many useful functions!!!

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I have a Portege M400 and I want to upgrade my current hard drive with a new one.
My current hard drive is password protected ( i know the password ).
My questions are:

If i upgrade to a new hard drive, the new one will retain the old password or not?

Can I use the old drive with an external enclosure as an external drive, or this is impossible?

I've already tried removing the hard drive password with methods presented on this forum by going to BIOS, but version 3.8 does not have the option to remove hdd password and I think it's impossible to remove it.

Please answer only if you have experience in cases like this, I don't want to spend money on new hard drive and not being able to use it as primary.

Answer:Portege M400 - New HDD will retain the old HDD password?


> If i upgrade to a new hard drive, the new one will retain the old password or not
No, because the HDD password is only stored on the HDD. So if you exchange the HDD you must a new password to protect the HDD.

> Can I use the old drive with an external enclosure as an external drive, or this is impossible?
As far as I know you can only use the old HDD if you erase the password. Otherwise it could get problems to use it. In your case I would remove the password.

> I think it's impossible to remove it.
Please check your BIOS again. There must be definitively an option to delete or set a password.


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Hi everyone,

I try everything, what I can and can't. During Windows XP Installation can't detect any HDD.

BIOS 3.8

Vista installation work properly with given RAID drivers, but XP installation won't work for all that. I try a lot of drivers (different versions even for Vista), with nLite integration, with SD-start 16-bit Dos, DriverPacks. I bought USB-Floppy - no change, the laptop don't see HDD. I try with external USB-SATA Case, but this without success too, but I can see HDD

Any ideas?

Answer:Portege M400 - XP installation can't detect any HDD

Somehow you are missing SATA driver.
Very good description how to prepare installations CD you can find HERE .

This Toshiba document could be useful for you:

If you have more questions please let us know.

Good luck!

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Does portege M400 have the FSB spetrum settings? I can't find it anywhere and I need to disable it.

Could anyone point it out for me if the setting exists or not...

Answer:Portege M400 - FSB spectrum settings?

Hi Skochito,

What you mean with FSB exactly? Front Side Bus of your CPU?

In this case I can only say it?s not possible to overclock the CPU. The BIOS doesn?t offer such options and overclocking can make your system unstable and overheat!!!

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I want to remove the *well-known* HDD password at my Toshiba Portege M400.
I did not find any option at BIOS or installed software from Toshiba support.
I strongly need your help.

BIOS= 3.80
OS - Windows 7 Enterprise 32 bit Ru

Answer:Clear HDD password at Portege M400


please, read here:

As I know, in Bios hdd protection password option should exist

Message was edited by: Jeka-IL

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My friend gave me his Toshiba Portege M400 (PPM40E) to setup windows XP table (HHD being alredy formated copmletely).

Before I have never worked with SATA controller

So, during the installation some RAID drivers are required for any HDD being found.
I've bought floopy USB device and downloaded some drivers from Intel.

Having suffered a bit, I found requireded (as I thought) drivers, HDD was detected (even licence agreement i signed) but than drivers were asked again to proceed the installation.

IF somebody faced with such problem can you send me on my e-mail ([email protected]) required drivers or give me an exact link?
Looking forward to your advice.

Thank you for understanding,
Best regards from Russia

Answer:Portege M400: Can not install windows XP

At last I had installed windows Xp ,
But at the first start there is an error "STOP message 0x0000007B " .

What's metter? What should i do?

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I have problem with VT. In BIOS VT is enabled, but Windows 7 can't see it. I instaled XPmode but when i try start it I get comunicate that virtualisation is disable. I dont know what i mus do.

Answer:Portege M400 problem with Virtualisation


What CPU you have in your Portege M400?

Virtualization is depending on the mainboard (BIOS) *and* type of CPU. The point is that not all CPUs are supporting Virtualization and so you should check the specification on the Intel page first.

Check this!!!

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What downloads do I need to get the tablet utilities? I have the tablet extensions addon, but wheres the onscreen keyboard.

Answer:Portege M400 - What tablet utilities I need?


Have you already checked the Toshiba page? If not, do it please: > Support & Downloads > Download Drivers

As you can see there are no Windows 7 downloads for this model available. :(

You can only try the Vista drivers. Some Vista drivers are also work on Windows 7.
Therefore you can find the ?installation instructions? document. Use this list as a recommended driver installation order.

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I recently tried to upgrade my Portege M400 laptop from the original 512 Mb of ram to 2 Gb (which seems to be possible according to the user's manual.

I tried to install standard DDR2-533 memory (I am installing 2x 1Gb). However, when i tried to restart the computer with the new memory the hard drive didn't recognise the new memory and I had to get someone with more IT expertise than me involved. After I tried to replace the original memory back into the computer the hard drive also failed to recognise that and the laptop had to be restored to the factory settings before windows would load again.

Can anyone tell me what kind of memory I should be installing? Is there Toshiba specific memory that should be installed in the system? And finally, can I just pick this up from any toshiba re-seller?


Answer:Memory upgrade for Portege M400


Without much writing I can post compatible memory modules for your notebook model:
PA3499U-1M25(DDR2-667 256MB Memory Kit)
PA3511U-1M51(DDR2-667 512MB Memory Kit)
PA3512U-1M1G(DDR2-667 1GB Memory Kit)
PA3513U-1M2G(DDR2-667 2GB Memory Kit)
DDR2-533 256MB (PA3389U-2M25)
DDR2-533 512MB (PA3412U-2M51)
DDR2-533 1GB (PA3411U-2M1G)

Your notebook can handle with max 4 GB RAM. If you want to order memory just use part number PAxxx.

Bye and good luck!

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Hi i have a Toshiba Portege M400 Model No. PPM41E-00H01CHK

I re-installed OS (Window Xp Tablet) from the recovery disk as it was running slow.

It has been hanging at the Toshiba Boot screen, showing Built in HDD Error and failing to boot.

When disconnecting the power and hdd and then re-connecting it occasionally booted but if shut down would fail to boot again so i figured the hdd was failing and bought a new one.

Now I can not install xp onto the new hdd. I am getting Built in HDD Error, this time however it goes past this message and will boot from the recovery cd to the install screen.

It then fails to install and gives a message about a faulty disk or bad RAID Configuration.

I have since found out that this is something to do with the portege m400 having a SATA HDD which is not supported by Xp natively and needing to install raid drivers beforehand.

I have read that the recovery disk should be able to boot to a new disk directly and do the configuration but i can't seem to get it working.
How can i install the OS onto the new hdd?

Thanks in advanced


Answer:Portege m400 New HDD Install problem

Reference: Product manual, .

If you are using recovery disks that do not need a recovery partition...then you should be able to install with no problem.

If your tablet also contained a recovery/restore partition that had to be used with the recovery would seem that is your problem.

If you are using recovery/restore disks provided by Toshiba...any/all drivers needed for recovery/restore would be included in the recovery/restore process.


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Sometimes my Portege M400 won't start up and hangs but sometimes it does.

Could this be a software problem or hardware?

The hard drive doesn't boot and the battery icon at the fron of the tablet stays amber.

Thanks Mick

Answer:Startup problems on Portege M400

Hello Mick

It is really not easy to say what the problem can be. For every described issue with word ?sometimes? is not possible to give any precise diagnostic.

In which moment your notebook hangs? When OS starts?

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The grafik on my desktop seems to be rather slow compared to other Systems on the same Monitor (2405FPW,[email protected]).
Has anybody advice on the necessary driver-configuration?

Display-Properties show the following "Intel(R) Graphics Media Accelerator Driver for Mobile Report":

Driver Version:
Operating System: Windows XP* Professional, Service Pack 2 (5.1.2600)
DirectX* Version: 9.0
Physical Memory: 2038 MB
Minimum Graphics Memory: 8 MB
Maximum Graphics Memory: 128 MB
Graphics Memory in Use: 15 MB
Processor: x86 family 6 Model 14 Stepping 8
Processor Speed: 1662 MHZ

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 945GM Express Chipset Family
Video BIOS: 1358
Current Graphics Mode: 1920 x 1200 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *

Active Monitors: 1
Active Notebook Displays: 1

* Monitor *

Monitor Name: Plug und Play-Monitor
Display Type: Analog
Gamma Value: 2,20
DDC2 Protocol: Supported
Maximum Image Size: Horizontal: 20,0 inches
Vertical: 12,0 inches

Answer:How to speed up grafik on Portege M400


You whole settings seem to be fine. I don?t see any problems?

Maybe one thing: Your DirectX version is 9.
In my knowledge the newest version was released as 9c

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I have exactly the same problem with a Portege M400.

After an hour or 2 the the fan becomes extremely noisy and the PC freezes. The base of the PC becomes too hot to touch and in fact the Tochiba/Microsoft and barcode stickers on the base have turned brown due to the heat.

The only way to fix the problem seems to be to turn the PC off for 15 minutes of so and reboot.
When this happens I am usually only running outlook, Norton and a browser!!!

This hs been happening for about 6 months. I've cleaned out the fan but this has made no difference - anyone know a fix?

Answer:Portege M400 freezes due to overheating


If you have cleaned the cooling modules and if this didn?t help, then you should get in contact with an local ASP technicians.
Possibly the notebook must be disassembled completely and should be cleaned inside.
This is very tricky procedure! Furthermore the thermal grease which I placed between the CPU and the cooling modules should be renewed.
After a long time of usage, thermal grease becomes dry and cannot channel the warmness created by CPU.

Last but not lease you should use your notebook always on a table. Do use it in bed or lying on the knees. In such case the cooling ventilator would not get enough air and this leads to a higher temperature.

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I have upgraded my M400 to Vista and now it seems I have a problem with the driver for my DVD drive.

I don't see a vista driver for the DVD drive.

Any ideas?


Answer:Portege M400: Vista does not see the CD/DVD drive

Vista uses the own Microsoft driver and you don?t need any special drivers to get the CD/DVD drive working.

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Hi there,

i was wondering if the M700 keyboard would fit into a M400 Portege?

Just because the M700 seems to have a more "standard" layout which I'd prefer.

If using the M400 screen in an M700 would work, I'd switch to using the M700 but I won't "downgrade" to 800x1280 when I can have 1050x1400. Yes, I'm talking Portrait.

Thanks for any input.


Answer:Does Portege M700 keyboard would fit into a M400?

Well? the Portege M700 should be equipped with the Toshiba Standard Key Layout B5 type.
I found out that the Vendor is Darfon and the total number of keys is: 85(US) 86(Euro) 87(Japan)

So I don?t think the M700 keyboard could be compatible with M400 Portege because as far as I know only the M700 Portege was delivered with this keyboard.

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My function keys on my laptop are suddenly not responding.
I've never had a problem with them prior to this, but I'm not sure how to fix them at this point.

When I hit the function key by itself, the green light beneath F11 still responds, but that's really the extent of the activity.
I've had the laptop for almost a year, and I'm running an XP OS.

Any comments or suggestions are much appreciated.

Thank you!

Answer:Portege M400 Fn Keys not responding


It would be interesting to know what OS you use.

But if you use the XP then I would recommend reinstalling the Common Modules.
This application can be found on the European driver page.


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I am not able to get memory sticks, cameras and iPods recognized when plugged into the USB port of my M400.

I have updated all the windows software and all the drivers that I can find.

When a device is plugged in the found new hardware dialogue box comes up - but of course a driver is never found.

I have explored the forum extensively and tried deleting the USB driver in the hope that on reboot the drivers would reinstall correctly - they did not - in fact the system does not seem to be able to find the USB driver at all and I now get a lot of error messages and unknown hardware trying to install.

I have a 1 day old backup - an image done using Aronis true image - in trying to restore this I need to be able to boot from the CD ROM - this certainly does not happen with my current set up - how do I do this - presumably I have to change something in the BIOS - how do I access the BIOS - the manual is notably short on info here.

So two basic problems - how do I get the USB ports to work - it is definitely a problem with computer as everything works fine when I try these devices on other computers.

And get how do I get the CD ROM set up to boot from a bootable CD?

Thanks in advance for any suggestions - this has been an ongoing problem that is beginning to become rather vexing.


Answer:How to get USB ports work on Portege M400?


First of all this is not a hardware problem but simply software issue.
I see you have tried to install different external USB devices. Most of these devices need special software which is always bundled with the device.

I don?t know what you have installed and removed from the system but it looks like you have messed the whole OS.
In this case I would recommend installing the OS from the recovery CD.

To boot from the CD you have to insert the CD into the CD/DVD drive and press the F12 button immediately after notebook powering. This procedure should enable the booting menu from which you could choose the right boot device (ODD).

Note; the USB drivers are provided by Windows operating system.

Furthermore if you want to use your iPod you have to install the iTunes software! Without this software the iPod does not work!!!


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I have an M400 with Vista SP1 installed. Occasionally and seemingly at random the display will become totally corrupted, flickering madly. This has been a 'feature' since before SP1. We have this on more than one individual PC so we're guessing software rather than hardware.

Usually 'sleeping' the PC and waking it back up cures this but it's incredibly frustrating. Has anyone come across this or better still cured it. We think we have latest graphics card drivers but would be willing to try newer ones if known.


Answer:Portege M400 - flickering display


If this issue appears on different computers then it?s definitely a software issue!

Do you have an Intel graphic card? If yes, then remove the installed Intel driver and choose the one from the Toshiba European driver page!

If it doesn?t help then it could be worth to try a graphic driver from the Intel page!

By the way; The Vista SP1 is not supported fully by all drivers. Therefore it?s possible that a SP1 affects the graphic driver and the performance.


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Recently my laptop has been getting very hot - so have installed speedfan to monitor the temperature.
Currently it is registering :
Temp 1 : 75C
Core1 : 64C
Core2 : 69C

This is under low load and just turned on.
It usually sits arounf 70-80C and all temps have been known to hit 100C.

I presume this is abnormal - what can I check for faults - is it possible to get to the fans or is it likely to be BIOS or Operating System.

Thanks for any help,


Answer:Re: Question about temperature on Portege M400


The CPU temperature of 64C ? 69C is not unusual. The CPU temp can arise up to 100C if the CPU is stressed and works with full performance.
Usually this happen if ?high-performance? application is running.

At the other hand the temperature increases to a higher level because the notebook?s cooling modules don?t run with full performance due to the dust and debris inside the notebook. The dust can affect the notebook?s cooling.

So what to do? the cleaning of cooling modules could help.
You could use a compressed air spray for such jobs? the compressed air spray is a professional cleaning tool which can be purchased from a computer/notebook dealer.

From my own personal experience this helps to get rid of dust and debris and could helps to get a better cooling performance.


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Hi to all,

is there a way to use a *SSD disk* in a Portege *M400* ?

Will be there a BIOS upgrade to support this feature?

I buyed a SSD 32Gb but seems not work!

Thank you in advance,

Answer:SSD disk support on Portege M400


I am afraid nobody here can you give answer to this. This is user-to-user forum and nobody here can say for sure what will happen in the future. If you want to pick up info from good source contact nearest authorized service provider.

Maybe they have access to such info.

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