Computer Support Forum

Portege M400: Cannot update the BIOS after Vista installation

Question: Portege M400: Cannot update the BIOS after Vista installation


I've upgraded my M400 to Vista.

Now I'm installing all the Tosh Vista drivers. According to the instructions, the first thing to do is to update the bios.

So, I download the bios (v3.60) from the site and run the .exe, but it tells me I need the common modules.

The only common modules I can find on the Tosh site are for XP.

Can anyone help?



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Preferred Solution: Portege M400: Cannot update the BIOS after Vista installation

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Answer: Portege M400: Cannot update the BIOS after Vista installation

Probably you have to update the BIOS before you will install the Vista on the notebook.
Then you could install the Vista again.

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I have just installed a new hard disk and VISTA (Missing the Toshiba HDD Recovery section - Still do not know how to create)

Anyway I have managed to successfully install VISTA. (Trick was to install the Raid Divers in the installation process)

Current BIOS 1.6

I would like to update my BIOS to version 3.80 (Latest)
I have down loaded the BIOS 3.80 files BUT it will not load.

1. I do not have a FDD :(

2. I tried burinng a CD-ROM from the ISO) Bot I could not get it to boot from the CD-ROM (I only have a Toshiba Extenal CD Rom Drive and not sure if it can boot from CD)

3. I tried to run the Launcher and install via Windows BUT received an error message "NOT SUPPORTED ON THIS COMPUTER"

I think the Launcher can only run under XP not vista.

Is there any steps I am missing... Do I need to do an incremental BIOS update and how do I install without a FDD or Bootable CD-Rom Drive?

Answer:Portege M400 - Bios 3.8 Upgrade installation (Vista)

> 1. I do not have a FDD
You don?t need a FDD because the Toshiba BIOS is win-based BIOS and not traditional BIOS and this would mean that you have to execute the BIOS update while OS is running.

> . I tried burning a CD-ROM from the ISO) But I could not get it to boot from the CD-ROM (I only have a Toshiba External CD Rom Drive and not sure if it can boot from CD)
As mentioned above this BIOS update can be executed ONLY while OS is running! It?s win-based BIOS!!

> 3. I tried to run the Launcher and install via Windows BUT received an error message "NOT SUPPORTED ON THIS COMPUTER"
Either you have chosen a BIOS update which does not support this notebook or you have to run this update using the Toshiba preinstalled Windows OS.

> Do I need to do an incremental BIOS update and how do I install without a FDD or Bootable CD-Rom Drive?
Not possible -> see point 1 and 2

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I've come to the decision of installing vista on my M400. I upgraded my BIOS to 3.40. However, I really want the silent fan so I was wondering if it was possible to run Vista under BIOS v1.80 and if so, if it would impact performance in anyway.

Answer:Portege M400 - Vista installation under 1.80 BIOS version

As far as I know Portege M400 (PPM40) is Vista supported but I really do not know what will happen with cooling fan and noises. Test it simply. If you do not like Vista you can install recovery image anytime again.

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Hi there,
When I look for an update to the BIOS in my M400 at the Nordics version of Toshibas homepage - here is what I find;
On the nordics toshiba website they have the 1.50 version available for download, while the US version website I can download the newer 1.60 version. As my M400 is a Danish version I am a little unsure as to if it's ok to update my BIOS to v1.60 now that the nordics toshiba website don't have that BIOS version available.

Any thoughts and views about going ahead and installing the version 1.60 on my DK-version M400 is very welcomed.


Answer:Portege M400 - BIOS update to 1.60


Please don?t compare European and US notebooks models and don?t make update mix. If you have European notebook please use just the stuff available on Toshiba Europe download page.

If you don?t have problems with your unit and if operating system runs stabile, don?t do anything. It is just my advice.

Have a nice day!

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Has anyone tried this new update ?
I was put off by the wording on the disclaimer.
It seems that in order to cut down on constant fan use the price to pay will be a hotter computer.
Is that going to affect the computer life time ?
Also, as it is a "stand alone" update, is it possible to undo the changes and revert to a previous version if necessary ?
Finally, is the increased heat on the base of the unit going to make it uncomfortable to work with as a tablet ?
Thanks for feed back.

Answer:Portege M400. BIOS update V 1.8


Yes I have updated my m400 to version 1.8 and No it does not run that hot im currently suing speed fan to monitor the temp and its stable at 38 degrees - with BIOS set to cooling - battery optimised, its very quite now! thats what i wanted as the fan for me was just to loud for such a small laptop. I went from 1.4 straight to 1.8 didnt do 1.7.
I still find however the power saver dosent do much in terms of the fan speed, but at least we know there was an issue and they have identified it in the BIOS release.

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please help me with my portege M400, I installed a new localized version of Windows XP , then I started to download the drivers from Toshiba website, and the first thing I did is installing the new BIOS update. I don't know which version was it. Then it asked me for restart, after I did the restart the device doesn't boot anymore, and I can see only a blinking orange LED, :(

Please how can I reset my old BIOS? Is it the end of my Toshiba?
I'm now in a forign country and there are noToshiba service center near to me

Please is there anyway to help me

Answer:Portege M400 - doesn't start after a BIOS update


I think in this case you must go to an ASP. I don?t see another solution for this problem because I think the ROM module must be reflashed or the completely mainboard must be replaced.

On the Toshiba website you can search for the nearest ASP: => Support & Downloads => Find an authorized service provider

And if you don?t find an ASP in your country just contact an ASP in another country. I?m sure that they will try to help you.


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The new BIOS release (1.8) for Portege M400 solves the problem of fan noise. The readme.txt explains that the temperature will be increased only in three degrees. Very important patch, very recommended for M400 users.

Now i can use my tablet in my business meetings without having to give explanations to the clients of the noise of the ventilator.


Answer:BIOS update has solved fan noise of Portege M400


good to hear that Toshiba has done something against this annoying thing. Thanks.


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After successful installation of BIOS 3.50 update, the machine stopped to enter the manual sleep mode. It starts to enter the sleep mode, the screen goes blank, the computer switches of for some 5 seconds with power led going off and then restarts.

After restart Vista Business 32 reports BSD caused by unknown device driver. Any ideas on how to resolve this issue?

Answer:Sleep/hibernation issue on Portege M400(3G) after BIOS 3.50 update

Maybe you missed something or see

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I'm very disappointed with toshiba recovery dvd. It install all toshiba tools, utilities without any possibility of choice. Does exist any way to install OS without the Toshiba stuff? Or is some kind of utility to "extract" just OS from recovery dvd?

Answer:Portege M400 recovery dvd - OS installation


I don't know why you are disappointed with the recovery CD.
The recovery CD is a simple method to install the whole OS with all needed Toshiba drivers, tools and utilities.
If you don't need any Toshiba tools so you can remove it simply from the system.
As far as I know you should get the recovery CD and additionally Tools & Utilities CD or DVD.
On this CD you will find only the drivers, tools and utilities.
In this case you can install a fresh OS from the original Microsoft CD and then you can install all the drivers which are placed on the medium.

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Hi everyone,

I try everything, what I can and can't. During Windows XP Installation can't detect any HDD.

BIOS 3.8

Vista installation work properly with given RAID drivers, but XP installation won't work for all that. I try a lot of drivers (different versions even for Vista), with nLite integration, with SD-start 16-bit Dos, DriverPacks. I bought USB-Floppy - no change, the laptop don't see HDD. I try with external USB-SATA Case, but this without success too, but I can see HDD

Any ideas?

Answer:Portege M400 - XP installation can't detect any HDD

Somehow you are missing SATA driver.
Very good description how to prepare installations CD you can find HERE .

This Toshiba document could be useful for you:

If you have more questions please let us know.

Good luck!

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When I install an iPod the install new hardware wizard comes up and asks for a driver. As the iPod is a USB device it does not need a specific driver. Apple assure me this is a problem specific to this computer - a portege M400.

Any suggestions? Anyone had this problem before?

Answer:Portege M400: iPod installation ask for drivers


This is not 100% true. Many external USB devices need driver installation before running.

But back to you issue?. I would recommend installing all available Microsoft patches and install or update the Intel chipset utility!

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I try to format my portege m400-105 with the recovery disk by pressing f12 and sellect dvdrom.
When i try to format by clicking next it tells me no driver found why?
How I will format it?

Please help me.

Answer:Portege M400-105: OS recovery installation issue


When you hit F12 to format the harddisk choosing dvdrom is the wrong option, as that is just a dvdrom and can not be formated. Instead select HDD or harddisk. Then format that. It should format with no problems.
Hope this helps.

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I have a Toshiba M400 and i was wondering how i could reset the bios password. I disabled the finger print scanner recently becuase i decided i dont need it anymore but it still asks for a bios password which i forgot. I used to just swipe my finger and it would let me boot up and all that gravey.

If you guys know how to reset the password. Either physically or through software that would be awesome.

Or if you guys know who is the bios manufacturer for Portege M400's I could probebly give them a call and ask my self.

I could send it in but I want to avoid that and leave it as a last option.

BTW this laptop was purchased in USA.

Answer:Reset BIOS password on Portege M400 - Bios Manufacturer?

You will be not able to remove the BIOS password yourself if you have forgotten it.
As far as I know the manufacture of the BIOS which was preinstalled on Port?g? M400 is......... Toshiba ;)

So you have to contact the authorized Toshiba service provider in your country and only these guys are able to remove the BIOS password which you have forgotten.

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Running Ubuntu Linux on the M400 and it seems almost all BIOS versions prior 3.60 are broken because there are APIC quirk errors on the CPU. Maybe Microsoft could work around the broken APIC tables for a while but with Linux things are a bit cumbersome. Microsoft asked Toshiba for a BIOS update to deal with these issues and starting from 3.50 it seems to be fixed.

see here

Even in Linux no more APIC errors are seen. :-) But after updating to 3.60 BIOS the boot screen stays active and is preventing me to select an option for a multi boot entry (grub). When the OS is already starting the boot screen turns white at first and then gives finally control to the OS. Are others seeing this as well?

I am able to select something in my boot menu but it's more guessing because the boot screen is still on top. Very annoying this :-(

Another issue I have is that sometimes the system freezes for a couple of seconds and then goes on, nothing to be seen in logs when using Ubuntu or WXP tablet. So could be a bug in BIOS once again. Again looking for confirmation, are other experiencing this as well.

Did reflash 3.60 a couple of times but seeing this behaviour over and over again.

Although there seems to be some fan control in 3.60. It doesn't fire like a DC9 but still not as silent as the 1.80W or 2.10N BIOS versions were. Love to see these fan noise changes incorporated in 3.60 and later?

Answer:Portege M400 and 3.60 BIOS

Hi Robert

I know you will hate me but the fact is that Portege M400 has sticker near the keyboard and there is written something like ?Designed for Microsoft ??. With short words: Linux OS is not supported.

If you need some help with Linux on Toshiba notebooks please check

Issue about freezing is very strange and if you want to check it properly install recovery image without any additional software. In this case you will have ?factory settings? and clean preinstalled OS. If you will notice some exceptional issues you should contact authorized service partner and clarify this.

Good luck!

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The pre-installed XP and the (same) version on the recovery CD is overloaded with "features" and is far too slow. So I installed a clean Windowx XP Tablet version. I had to buy Windowe Windowx XP Tablet version and a USB floppy for the RAID driver.

Installing over the original Windows (rather than re-formatting), I was able to use the existing C:\ToolsCD directory to locate the drivers (which are not on the Windows XP CD). You need this for the video, the network and WIFI, and for the biometrics (as a minimum).

I've also installed 2G of memory once I plucked up enough courage to remove the keyboard.

Finally, the computer is reasonably fast.

Answer:Portege M400 clean Windows XP installation - it works!

Thanks for the feedback

I would add only that the necessary drivers are also available on the Toshiba website.

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Can anybody point me in the direction of a page that documents what is included/fixed in the new BIOS?

Answer:What was fixed in the BIOS v2.10 for Portege M400

On the Toshiba European site I didn?t find any descriptions about the BIOS renewals.
But I have visit the US Toshiba site and found some inforamtions.

Visit this site and chose -> Downloads
There chose the Port?g? M400 and go to the driver downloads.
The first one should be BIOS 2.1. If you click on the BIOS 2.1 you will see the whole renewal history.

But I?m not sure if the BIOS from the US site is the same like the one from the European site.

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I've 2 Portege M400 (different models), both with the BIOS version 3.8 but strangely in one of them I've the virtualization option to enable or disable.
But in the other one no, and it seems I'm not able to do anything to make that option available on that notebook.

Is this a known issue? I could I solve that?

Thanks in advance,

Answer:Portege M400 - Virtualization not available in BIOS

Do both notebooks were quipped with the same CPU???

You should know that not all Intel CPUs supports the Intel VT (virtualization technology)

Therefore sometimes VT option is not available in BIOS!


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I need make cd-rom 1-st boot device.
There are no operating system installed on my hdd.

I could not change my BIOS.
I press and hold Esc button then F1.

After that i see Bios screen, but i can not change anything.
I can only escape without and with changes?
No items can bee changed?

Can anybody help me???

Answer:Re: Portege M400 - Cannot change anything in Bios


You don?t need to change the booting device in BIOS.
You can also set it while notebook powering up.
Press F12 immediately after the notebook has been powered on
Then a boot menu should appear.
Here you have to choose ODD as booting device and should confirm with Enter.

That?s it

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Please can someone tell me where to find the latest BIOS for a Toshiba Portégé M400. I have looked on the Toshiba website, and all there is for Portégé is the M750, and M800.
Thanks in advance,

Answer:BIOS for Portege M400 needed

Have you also checked ARCIVE option?

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Hi all.

I have a Toshiba portage M400 that I got hold of and I was trying to install normal windows XP. This laptop is a pain to install windows XP as it needs a special AHCI/Raid driver or the hard drives will not be detected by this laptop at all.

I downloaded every single driver for this, from Toshiba and not one of them worked, when loaded with F6 on a floppy. Why Toshiba proved drivers that don't work I don't know. Toshiba seriously need to sort out there drivers and the website, as it's a mess.

I searched high and low, even on here but no solutions. plenty of threads complaining about the same problem though. This was until I found one very old post from 2009 on another forum, that lead me in the right direction.

So am posting here and hope it will help others and be easier to find. The drives for Windows 7 work fine, it?s just XP that is the issue, due to the way Toshiba made this laptop. You can forget the AHCI drivers from Toshiba m400 drivers page, they don't, wont work. I tried all of them, including the old versions.

You need to go to Intel?s website and download the Intel storage Matrix 5.5 Driver. Here

Now download the file and then unzip the file. You will need a USB floppy drive that is compatible with XP F6. Not all USB floppy drives work.

Click on the unzipped Exe file and it will ask you to put in a floppy disk. It will give a warning and then just except and allow it to copy f... Read more

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- is there a place where i can find the changelog from bios version 1.80 to 3.80? should i upgrade?
- have you any expereience in changing the fan? mine does make sounds that dont belong there....
- how long in your experience can it take to get an answer from toshiba support via email? im waiting 3 days now... :(


Answer:Portege M400 - Where to find changelog of Bios 3.80


If you can?t find a changelog for the BIOS update on the Toshiba website there is no available.

You can change the fan but do you have experience with this? To exchange the fan you must remove a lot of parts and screws. This is a little bit tricky and should only be done from a notebook technician.

I did not send an email to Toshiba as yet but I think you will get an answer as fast as possible.


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i have a laptop Toshiba portage M400
locked by Bios password
even i can't access the bios
how can i reset the bios
please hep me
i have an important data inside the laptop

Answer:How to reset BIOS password in Portege M400?


Please check
There you can find answer to your question.

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I purchased an M400 Tablet system and having a lot of trouble with the BIOS.

I am able to get into the BIOS, but it appears to be restricted.
It says there are three pages and to use the pgup and pgdn to change pages, this does not work.

I have tried it with a USB keyboard and removing the keyboard from the tablet, but this does not work either.
The laptop does not have SWSetup installed on it. I downloaded this from the website but say's that the BIOS is incorrect.

I then decided to flash the BIOS.
Downloaded windows BIOS flash and that say's that the BIOS is incorrect.

I would like to reinstall the OS but at the moment I am unable to to get it to boot from the CD as I can't change the boot sequence.

Can any one please help me.

Answer:Portege M400 - Cannot navigate through BIOS pages


That?s strange.
First of all you can boot from the CD pressing F12 and then you could choose ODD as booting device.

Secondly it?s interesting to know if some passwords (user or supervisor password) have been set because such kind of password could restrict changing the BIOS options.

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How to come into options BIOS, F12 does not assist.

Answer:How to access a BIOS setup on Portege M400?


What Port?g? notebook do you mean???

If the notebook uses Toshiba Bios so try with ESC and then F1 but if the Phoenix BIOS was installed on your unit so check the option F2

PS: on my notebook the Toshiba HWsetup was installed. In this tool you can make also some changes like in the BIOS directly.

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The support bulletin on the US Toshiba site 98082168 refers to a firmware update to fix "Blank screen after waking from Standby state".

I get this problem, but I am in the UK unfortunately. Does anyone know what this firmware update is, how I can check whether I need it, and tips for getting hold of it given that UK support says it knows nothing about it?

Answer:What is this firmware update for Portege M400?

I assume you speak about this Toshiba US document: 844xml&sliceId=&dialogID=12943627&stateId=0%200%20 12941508

Please don?t mix the Toshiba US with the Toshiba European.
The US notebooks are simply different as the notebooks designed for the European market.
Do you use an US notebook?
Did you try to contact the ASP in US?

Anyway, I though the support bulletin was created at 24/01/2007.
Possibly the ASP in UK has to wait for more inforamtions and details.

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I have just installed Windows 7 in my Portege M400-104.

It was working perfectly, but in the last reboot, after installing all drivers and software and configuring my fingerprints, suddenly the computer asks for a password to boot! I never entered any BIOS password nor i have executed the password assist utility.

I never used these passwords so i guess it is some default one that has been activated by accident by one of the tools i have configured (maybe the fingerprint utility?), but i don't know what it is!

Can anyone tell me what default password can it be or how to remove it? (without sending the laptop to a tech service).


Answer:Portege M400 - BIOS boot password enabled by accident!

Ok. Apparently i configured that password in the past because i tried an old password and it worked! :)

Now i have to install the Win7 version of the password assist utility to disable it, because the Vista version i installed doesn't work.

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I've recently upgraded my M400-146 to Vista Ultimate (32-bit) and Vista runs ok, but not quite as well as expected. If I compare Vista Experience Indexes across a few systems, the M400 compares pretty poorly.

On the M400 (Core 2 Duo 2GHz + 2 x 1GB PC-5300) I get an experience index of:-

Overall Score = 2.6, CPU=3.9, Memory=2.6 (other values seem ok)

On a desktop system (Core 2 Duo E6600 + 2 x 1GB PC-6400 (DDR2 1066), integrated Intel graphics) I get:-

Overall=3.8, CPU=5.3, Memory=5.6 (limited by integrated graphics)

On one non-Toshiba laptop (PM-1.8GHz, 2x1GB):-

CPU=3.8, Memory=4.0

So the laptop with a much slower CPU and RAM that's much slower than the M400 scores better for Memory and just about the same for CPU.

One thing I have seen is that Vista describes the experience index as 'Unrated'. If I run WinSAT manually always see errors about 'RDTSC to QPC delta is too high'.

Has anyone else seen the RDTSC to QPC delta error? What Experience indexes do you get?

I should also say that I've compared the performance of the M400 with SiSoft Sandra running both XP & Vista, under Vista Sandra reports just under half the performance of XP on every measure!


Answer:Portege M400: Vista performance

Hello Mike

What to say? Many people are disappointed with Vista performance. I must be honest to you and say that this fact does not wonder me at all.

I do not have this small and nice notebook but you should try to optimize OS on your own needs and also disable all stuff you don?t need for your work. Maybe you should not be focused on this score shown by Vista but try to optimize the system to run stabile and fast enough for you.

BTW: have you updated BIOS to latest version 3.20?

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I have upgraded my M400 to Vista and now it seems I have a problem with the driver for my DVD drive.

I don't see a vista driver for the DVD drive.

Any ideas?


Answer:Portege M400: Vista does not see the CD/DVD drive

Vista uses the own Microsoft driver and you don?t need any special drivers to get the CD/DVD drive working.

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Hi, I have a Portege M400 and I have windows Xp installed on it. Whenever I try to download and install the new Windows Updates I get an error saying that none of the updates have been installed. I tried re-downloading and reinstalling the updates a couple times but I get the same message. Anyone know how to fix this problem?

Answer:Portege M400: Windows Update problem

I would refer to to the support sites of because thats not a problem with your machine, it?s more a problem of windows.

I guess when checking the microsoft support sites, you should quickly find a solution for your problem.


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I've done a clean install of Windows 7 64 bit on to my Portege M400, and it mostly looks pretty good.

However, I don't have a utility to map the buttons (specifically the one that tells it the landscape/portrait orientation has changed). Would that be part of the Toshiba Software Installer for Windows 7 (tsi4win7.exe)? Attempting to run that flashes a dialog before showing a second dialog saying "This unit is not manufactured by Toshiba or the BIOS is not Windows 7 compliant. No updates will occur".

I did check the BIOS was okay for WIndows 7 before doing the intsallation. Trying to apply the latest BIOS gives an error message "[Error] BIOS Update is not supported. Unsupported OS or service pack is installed."

Can anyone help?

Answer:Post-update problems on Portege M400 and W7

As far as I know Portege M400 is not supported for Win7. So you will not find drivers and Toshiba specific tools for this notebook model.

Only thing you can try is to install some stuff for other, supported, models in hope it will works well.

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M400 (vista with most recent utilities for power model) FAN permanently blows very noisy regardless of real cooling need.

Even with zero job loaded, under 1% activity (flat curve), 50 % processor speed in the power model and all power parameters at the minimal value, FAN does not reduce speed. After a restart, for a short time, the noise is supportable, we can conclude that the FAN seems to be capable of low speed.

On all M400 we have, problem is the same.
How to work with M400 in a quiet environment ?

Answer:How to reduce FAN big noise on Portege M400 with Vista

Which BIOS version is installed on your Portege M400?

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Hi there!

I've got a problem with my Toshiba Portege M400 (don't know if this is a topic for the vista board or the portege support board, anyway). I've installed the Vista Express Upgrade some month ago and everything worked fine for some time.
But during the last 4 weeks, my laptop seems to have a problem when shutting down. It doesn't matter if it just hibernates or shuts down completely, the computer automatically turns itself on after being off for about 5 seconds.
I have to use the power switch to turn it off again (and then it stays off). Any ideas? I haven't changed anything and it might be a hardware problem but my guess is that it has something to do with Vista ;)



Answer:Shutdown problems under Vista with a Portege M400


did you installed some software or tools/applications/updates? Sometimes a little update can disturb the whole system and preventing it from proper function. So, just check what was installed and maybe it would be useful to install the newest bios, maybe update all drivers etc.. to make sure everthing is updated and actual.


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M400 (*_VISTA_* with most recent utilities for power model) FAN permanently blows very noisy regardless of real cooling need.

Even with zero job loaded, under 1% activity (flat curve), 50 % processor speed in the power model and all power parameters at the minimal value, FAN does not reduce speed. After a restart, for a short time, the noise is supportable, we can conclude that the FAN seems to be capable of low speed.

_Problem is the same even if M400 is outside by 9° celsius !!_

On all M400 we have, problem is the same.
How to work with M400 in a quiet environment ?

Message was edited by: Admin

Answer:How to reduce FAN noise on Portege M400 with Vista?

Hm, I wonder why you open a new thread. I mean, I readed the last one and the solution is the 2.1N BIOS.

So, please contact a Service Partner to install that BIOS or google for it, since theres no other solution at the moment. :(

Sorry mate

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If you have vista on M400 and experience freezing, just go to Intel and install the latest driver

It is really worth it. I was about to return the machine and now i am in paradise!

See you!

Answer:Portege M400 freezing with Vista - Solution!


Thanks. It?s very nice information.

PS: I will install the Vista in the next couple of days on my Sat notebook.
I wonder I it will work.

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With new RAID driver and utility (september 2007), you can use the RAID1 function under vista with Portege M400.

Answer:Portege M400: RAID1 under VISTA is now working

That?s a very good information.
Glad to hear that? ;)

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I have owned a Portege M400 for a 3-4 months now, and I'm just wondering if there's even one single person out there who has succeeded to get this laptop work under vista 64bit.

I finally got bluetooth drivers to work, after drivers came avaiable. But the next list doesn't work or I havent found drivers that work.

-Buttons under the LCD screen
-Accelometer (and all the utilites like rotating display or doing something while tilting machine)
-HDD protection utility ( I installed Vista drivers, but they totally destroyed the machine and I had to restore system. windows didn't start after installation)
-Fingerprint reader

And I could live if I just could get buttons and accelometer to work, but still it would be great that the whole laptop would work.

I am starting to lose hope and I am already considering to install pirate Vista 32bit into that laptop... Because it seems that It was a mistake to buy 64bit ultimate. some Toshibas drivers state they are "vista" drivers but they still don't work with 64bit version, that's bit frustating...

Anyway if anyone could help me I would appreciate it a lot! Because i'm slowly getting frustated with this issue with 64bit vista.

Thanks in advance

Answer:Portege M400: Where to find Windows Vista 64bit

I really understand you but there is nothing to do!!!!! The Toshiba 64bit Vista drivers are not available on the Toshiba page. Nothing!!!

Of course you can use an Vista 64bit on the notebooks but you will not get any 64bit drivers. Maybe later but not at this time!!!

So either you will switch again to 32bit Vista or you have to use this notebook without the 64bit drivers. But this is not recommended?


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Hi Guys.. I seek your help.

I have downloaded all the new Vista related drivers avaiable from Toshiba to support the new install of Vista Business on my old Portege M400, which came preloaded with XP Tablet version and kept them ready on a CD.

I have also upgraded the ACPI BIOS version to the latest available 3.80.

I insert the first CD of Vista Business and do a boot. ( I also have a n upgrade Vista Business CD but I want to do a clean install).
I go past initial steps and choose Install.
I am confronted with an error message " No drives were found. Click load driver to provide a mass storage device for installation"

Seems like Vista is not able to see the onboard IDE Hard Disk and it's a driver issue.

I hit the 'Rescan' button available on the Install windows and another message pops up: " No Device drivers were found. Make sure the installation media contains the correct drivers and then Click OK!!"

On the currently loaded XP: The Device Manager shows the currently loaded IDE ATA/ATAPI Controllers as: " Intel (R) 82801G (ICH7 Family) Ultra ATA Storage Controllers and Primary IDE Channel.

Disk Drives shown are: Toshiba RAID LD0 SCSI Disk Device

Pls advise, as to which new drivers from the available downloads of Vista drivers for my ML 400 Model PPM40E, should I choose here so that my Vista install recognises the available hard disk?

Answer:Cannot install Vista Business on Portege M400 - IDE issues


It?s very easy to solve this issue.
If you would look on the Toshiba European driver page (Portege M400 section), then you would notice that an RAID driver is available for this notebook model.

The Vista cannot be installed because it cannot find the HDD due to missing RAID driver!

You have to install firstly the RAID driver and then you could follow with the Vista Setup.
As far as I know the Vista setup accept the USB flash stick so you could use such stick in order to include the RAID driver.

Hope I could provide some useful hints?.

Cheers mate

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Hello there!

Can anybody tell me, how to use the buttonsetting.ini to configure the buttons with the TBSbtnSt.exe.
Best result would be to get the Coursor- and Rotation-Buttons in the display-lid to work under Vista.

Thanx for hints!!!
Greetings Jochen

Answer:Portege M400: How to configure control buttons under Vista


On the Toshiba European driver page you will find all necessary Vista drivers for a Portege M400.
There is also an ?Button Support? driver and this driver allows you to customize and preset TOSHIBA special button settings.
There is also an Tablet PC Extension Package for Vista available!!!
This driver package installs a range of important utilities and contains this apclations:

TOSHIBA Rotation Utility: Set the default screen orientation you want the system to use when switching from PC to Tablet mode, or vice-versa.

TOSHIBA Tablet PC Buttons Driver: You can dedicate tablet buttons to performing common tasks so that you can easily operate your tablet computer when you're away from your workstation. For example, you can dedicate a button to open a program or to change your screen orientation.

TOSHIBA Accelerometer Utilities: These Utilities are a set of hardware utilities that work with the motion sensors built into you machine. With the Accelerometer, your machine will be able to detect the way you are holding it at any given moment. You can set the machine to perform a specific function when the unit is quickly tilted to the left or right, or to the front or back. You can also take control of the cursor in some applications and make it move by leaning the PC in a certain direction

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I have a toshiba portege m400.
It has windows xp proffessional SP3 installed (the previous owner replaced it with this from the xp tablet edition - i want to upgrade to vista so i can have the tablet abilities back!)

Anyway, I've got a version of vista - a home premium upgrade version.
When i try installing it it comes up with the error:

+'This computer is not compliant with the Advanced Configuration and Power Interface (ACPI) standard. Windows must be installed onto a computer that supports ACPI. Contact your computer manufacturer for a BIOS update or install Windows on an ACPI-compliant computer.'+

When i try and boot from the cd it gets up to when i type in the product key, but then it tells me i should run this from my current operating system.

I've tried to update the BIOS (it's currently 1.8 and I've heard vista needs 2.0 at least). I tried to install the latest driver from the Toshiba website - BIOS version 3.2.8 but it tells me 'this computer is not supported' even though i went through the procedure of choosing my laptop's kind and spec and the driver came up on it's list.
Now i'm pulling my hair out.

Can someone please help me!
Would getting a full version of vista work (not an upgrade version) and boot it from the cd since it seemed to get further that way?


Answer:Cannot install Vista on Portege M400 - Not compliant with ACPI

Hi I have a similar problem. I can not install the latest BIOS update.

I did manage to install Windows VISTA Home Edition Premium. (Fresh Install not upgrade)

I needed to also install a few updates. HOWVER I have noticed that my Power manager is not running and the battery is causing problems. I think this may be related but I need to be more research.

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I have upgraded an M400 which came with XP to Vista Business. Launching the Toshiba Recovery Disk utility delivers a message "not HDD partition found". The management console shows a recovery partition - though it probably still has the XP recovery info.

Anybody got ideas on how to transfer in a Vista recovery image into this partition? Is this available from Toshiba somewhere in the world? I can get my tech support people to chase it if we know it exists....

From Australia

Answer:Creating Vista Recovery disk on Portege M400


maybe you should properly format the drive and remove ALL partitions with an external program (like UBCD -> "Ultimate Boot CD") and then try it again.

It can be that the XP recovery partition is blocking the new recovery/installation process.

If I were you I would try this format-thingy.

Otherwise grab another HDD and try it with this. ;)


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I'm a owner of a Portege M400 (PPM40E) and recently upgraded my operating system to Vista. All new drivers work fine except the one for the *TPM*. Here's what happens.

The installation of the Security Platform goes fine. I can create a Personal Secure Drive (PSD), load and unload it until the first time I turn off my computer.
After each attempt of loading the PSD is replied by a crash. Two seconds after the password submission I get a blue screen which informs me the source of the problem: *PFN_LIST_CORRUPT*, a memory dump file is created and the system restarts.

Did anyone else experience this problem? Does anyone know how to restore the data from a manually created backup of the PSD? The restore dialog doesn't accept the **.fsb* file.

It would be great if someone could help me with this one as I have no "unencrypted" backup of the files I had stored on the PSD.

Thanks in advance,


Answer:Portege M400 and Vista - PSD load ends with crash


I have googled a little bit and found some details about PFN_LIST_CORRUPT error message.
The PFN means Page Frame Number and it describes the division of single frames of main memory where the application commands or driver running.
If an driver or application exceed such frame then a BSOD will appear.

Here are some hints and proposals to solve such issue which I found on some external webpage:
- update the BIOS and set it to the default settings
- reinstall and update the display driver, sound driver, LAN driver, etc?
- reinstall the Security Assist,
- update the Windows OS

In worst case this issue could be caused by RAM malfunction and in such case the RAM modules should be replaced.

Sorry but I didn?t find more infos regarding such issue.

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After being prompted to do so, I recently updated Windows XP of both my Portege m400 and m200 notebooks.
Since then I noticed that hotkeys i.e. Fn+F1-F12 stopped working.
Apart from windows updates, I don't use and change much on the m200 so I'm convinced that this has to do with the Xp updates.

Can anybody help me restore the m200 and m400 hotkeys?

Answer:Hotkeys stopped working on Portege M200 and M400 after Win XP update


Try to reinstall the Common Modules for Win XP tabled edition.

The common modules for Poretege you will find on the Toshiba European driver page:
Notebook -> Portege -> Portege M series -> Portege M400

The Common Modules for Portege can be found in
*ARCHIVE* -> Portege -> Portege M series -> Portege M200


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I have installed Vista Ultimate on a brand new Portege M400.
The mouse cursor doesn't stop flickering.

It changes briefly about 2 times a second form the usual arrow to the "blue circle" indicating a context change.
Any idea why and how I could solve this "feature" ?

Thanks in advance

Answer:Vista on Portege M400: mouse doesn't stop flickering

To be honest, I have no idea why your cursor flickers.
But one is sure? this notebook was delivered with Win XP and I presume the mouse worked properly on installed XP. Am I right?

Well, in such case it must be something wrong with the software.
Maybe you have installed the whole Toshiba drivers in the wrong order or some drivers are missing. Maybe the graphic driver must be updated. Who knows ?:|
Such issues are uncommon and it?s necessary to investigate!

Please install all drivers like mentioned in the Toshiba installation instruction txt file which can be found on the driver page.
Then update the Vista to the latest state!!!

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Hi All

I've upgraded from XP to Vista on my M400 and want to get Ulead Movie Factory going. The only download I can see is for a patch but I don't have the original anymore. Does anyone know where I can download the original from?



Answer:Where to download Ulead Movie Factory for Portege M400 & Vista

Did you find the Ulead Movie Factory software on the preinstalled Toshiba image?

If yes then I assume this program was bundled with the notebook and cannot be installed separately.
Either you will use the Toshiba recovery CD and would reinstall the notebook to use this program or you will buy a full version.

Best regards

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Toshiba Flash Cards crashes on Vista when windows is set to use the "windows standard" colour scheme under appearance settings, (for your information, I prefer to use this mode as vista runs quicker, uses less battery power and less system ram in this mode).

However it does not crash immediately, instead it seems to crash whenever I rotate the screen (which happens quite often as I?m using a tablet pc) with the previous version of the software it crashed on boot however that seems to have been rectified with this version although not completely, however when it crashes it will not fully close even if i force task manager to end the process (rather than just the task).

(Portege M400 - vista home premium - tosh flash cards v.2.00.02)

Many thanks - Garthark

Answer:Portege M400 - Toshiba Flash Cards crashes on Vista


It is very interesting issue. Have you noticed the same using standard Vista colour scheme?

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Notebook M400-170 with Vista OS and latest Toshiba downloads.

If you open the Toshiba specific property sheet of the Vista power manager (Tree entry =>"TOSHIBA Power Settings V8.02.00") you will see a property called ""Cooling method" - very interesting.

But, what is the difference between the two values "Battery optimized" and "Cooling optimzed" ?

After some tests, interest decrease because regardless of the value of that parameter, even after a sufficient time for stabilization, *the FAN behaviour remains unchanged : it blows useless and extracts only cold air ...*

Answer:Portege M400 - Vista specific power managment V8.02.00 parameters

Hm, did you installed the latest BIOS? Maybe the powersaver software needs the latest version, I guess.

Another thing would be to close some programs which run in the background and throttle some functions (e.g. graphical stuff) down to see if it stops blowing.

Can you please give a short feedback? Would appreciate it.


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I have spent several hours working through the Vista Upgrade only. Upon a reboot as part of the process I now get a BSOD reporting a page fault error. Microsofts advice was to back out the upgrade and try again. Helpfully (or not) this has resulted in the same scenario second time around. The office is now closed for the weekend, presumably because no-one gets issues late Friday/over the weekend?!

There is a Kb on (kb 939720) which alludes to a similar problem and a hotfix, but you can't download it - you have to phone them. Have any other Portege users had the same issue and how have they resolved them?



Answer:Portege M400 : Upgrade from XP to Vista causes page fault in non paged area


just a little question: did you already installed the Vista compatible BIOS on your machine?? It?s one of the most important steps before installing the "wonderful" Vista on your harddisk (I cannot understand why you need it but OK it?s your machine... ;) )

If not already did, go to the Toshiba Driver Download site and download the latest BIOS for machine (Vista compatible) which is absolutely essential if you decided to put Windows Vista on your machine.

Here?s the link:

Would appreciate any feedback from you regarding your situation.


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Since installing vista the Advanced Instant Security does not work, HD accelerometer works fine. Has anybody any suggestions?
Done the usual re-install

Answer:Portege M400: Since installing Vista the Advanced Instant Security does not work


Have you installed all listed Vista tools & utilities from Toshiba download page?
I hope you have used ?Installations Instructions? document to install all stuff in the right installations order.

Is ?Security Assist? installed on your Portege notebook?

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Hi All,

I have a 24" Wide screen monitor connected via the docking station on my M400. My question is, is it possible to also use the internal LCD and it's tablet functionality when using my 24" monitor.

The 24" display is fine but the internal LCD display is rotated 90 degrees giving a black border top and bottom (portrait way up) but the digitizer is working in landscape mode. So if I move the pen down it moves to the right on the screen :)

It is so close to being right I hope that this can be achieved. It would be great to work off of the 24" monitor and to have the Windows Journal open for writing notes on the tablet screen.


Answer:Portege M400 - Vista - External Monitor + internal tablet functionality


Hmmm? if you want to change the screen orientation I would suggest to checking the Toshiba Tablet options.
There you should find the Tool called ?Rotation Utility?.

This Utility provides some option to change the screen orientation in the PC mode and in the Tablet mode.
When the notebook was set to Tablet mode you can choose between Primary portrait, primary landscape, secondary landscape and secondary portrait.

Check it simply

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Why was this thread closed?

I just wanted to add that this update does NOT solve the problem in vista and it is NOT a driver issue. The update will not install in vista, and vista already comes with videoprt.sys 5.1.2600.2911 .

When it occurs, the laptop does indeed resume. You can manipulate it and even hear sounds, but the back-light doesn't turn on and/or there is no output from the video card. I'm fairly certain this is a hardware level signal problem.

Regardless of what laptop I have, euro or us, could someone please point me to the file so that I may look at what the code actually changes?

Answer:Portege M400 firmware update blank screen after waking from standby state


> Why was this thread closed?
I think the admin closed this thread because as mentioned by the user ?lumix2day? the MS update has solved this issue.

The M400 was delivered with Win XP therefore the update should works with WinXP!

Regarding your issue;
It looks like you are using your own copy of Vista on the M400.
You should check if the Vista is already up-to-date. Every week new MS updates are published.

Additinally I would recommend updating the BIOS and check for a newest display driver update!!!

Best regards

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Had a go at installing this, and all is fine apart from installing the Value Added Package - the main thing I want to get working is the function keys for screen brightness and connecting a TV.

I understand that upgrading the BIOS can help getting the VAP installed ( I get the ID ERR NOTINSTALLTVALZ message), I know that Toshiba are not directly supporting the A100 for Vista but is there a BIOS I can install that will work? I'm thinking there might be a similar machine that works in Vista or maybe just an A100 BIOS that will suffice?

Many thanks!

Answer:Vista on Portege A100 - Can I update the BIOS?


May I ask where did you found the Vista Value Added Package for Portege A100?
I didn?t find this Value Added Package on the Toshiba Europe site.

There are only 3 files for Vista. One of the files is BIOS v1.60-WIN which seems to be OS-independent.

Regarding the BIOS;
You should know that the BIOS update is always risky.
If you will use wrong BIOS version or wrong BIOS update procedure you can damage the motherboard!!!
?and as you probably know the motherboard is one of the expensive notebook parts!!!
It?s not worth to trying something which can damage the notebook. You know?

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Hello all,

I hope I can get some help / guidance from some one with more experience with the M400 if possible?!

I reinstalled the OS and setup the biometric security for me, which has worked flawlessly! However I stupidly also set up the boot up security (BIOS Password). So when the tablet gets turned on I can scan my finger and get in without any issues, however I now want to turn the boot up security off. So I booted it in to the OS and went to disable it....however it asks for my password....which I have forgot as I have been a typical end user and have been only using my bloody finger!

Does anyone know if I can disable the BIOS security while in the OS using the biomentric security rather than entering a password? I have tried just changing the admin password within the win OS but that doesn't work....any ideas?

Any help with be greatly appreciated!


Answer:Portege M400 - Change BIOS Password within OS without knowing password?

> So I booted it in to the OS and went to disable it....however it asks for my password....which I have forgot as I have been a typical end user and have been only using my bloody finger!

You are speaking about BIOS password which you set up in the BIOS?
As far as I know you cannot remove the BIOS password if you don?t know the old BIOS password.
In such case just the Toshiba ASP could help you? just the Toshiba ASP technician could remove the unknown BIOS password

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I've a Qosmio F30-111, originally with Windows MCE and all devices working fine, but I did a BIOS firmware update for 3.40 (before was a 1.x version).

Later I've installed Windows Vista Ultimate, and all devices has been recognized fine (with Toshiba Vista drivers), but the sound wasn't work!!
The situation was:
- The sound device was recognized;
- The MIC works (but I can't hear it);
- The speakers not work!! <- THE REAL PROBLEM

Now I've installed The recovery CD, and I'm at Windows MCE again, but the sound have the same recognized, but the speakers don't work.
I don't have any ideia to what can I do...I don't know if it's possible to rollback the firmware (I think that it was the problem).

Remember: the sound device works, the Media Player works, but I can't hear the sound (yes, the volume is high and isn't mute)

Sorry for my bad english,
Many thanks!


Answer:Qosmio F30-111: No sound after BIOS 3.40 update & Vista installation

Hello Md2

can you hear the sound if you connect a headphone into the audio jack ???

if there is sound from headphone then your sound device is working ok.

if not , then disconnect all the external usb devices and start a clean install of vista (not upgrade , but booting from vista cd)

be sure to put the RAID driver on cd or floppy or usb flash before you make the clean vista installation.

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I know this is a common problem but it doesn't seem solveable on my Toshiba M400.

I have upgraded to 4GB RAM (2x2GB) and am running a 64-bit OS, yet the OS can only see ~3.3GB of the 4GB installed. The BIOS shows 4G. I understand some machines have a BIOS option to enable the OS to use all 4GB. Am I missing something, this feature doesn't seem to be available in the M400 BUIS.

Answer:Portege M400 can't see more than ~3G

Which 64bit OS? If its Vista, try Service Pack 1.

Also update the BIOS to the latest version.

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I am having problems calibrating my tablet pen.
A few weeks ago my pc was sent to Toshiba to have some work on the screen. I do not know if it was cleaned or replaced. Since then I have been unable to calibrate my pen in either landscape or portrait.
The pen works perfectly well at other times, but when the calibration screen appears I can't "click" in the spots. I can click the cancel button and I can right click too during calibration but not normal "click".
Although not a huge problem I would like to adjust the calibration slightly.
Anyone any ideas?

Many thanks,


Answer:Portege M400 Pen Calibration

Maybe it?s only a problem with the distance between the stylus and the screen.
But of course we shouldn?t exclude the fact that the ASP has worked on this notebook and maybe the technicians have forgotten something.

For example; if the system board was replaced on a notebook with accelerometer sensor it?s necessary to recalibrate this accelerometer with the Test & Diagnostics Software.
For example if the sensor is not calibrated the correct switching between landscape and portrait mode will not work.

Maybe a similar issue could be responsible for the pen calibration problems.
So I think it would be a good idea to contact the ASP again and ask for some details and what was changed on the notebook.

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I've been actively using my Portege M400 for almost 2 years. Few months
ago it has started becoming less and less easier to start up the
laptop. When I turn it on, the following happens:
* The screen remains black and doesn't display anything
* The power LED either blinks yellow or lights green
* The HDD LED blinks just one time for a 1/10 second and remains off, or doesn't light up at all
* Sometimes the fan starts working quite actively and loudly
The only thing I can do with it is to turn the laptop off and try
again. Sometimes it starts up after the first attempt, but sometimes I
have to try up to 10 times.
Here is a video showing the behaviour described above:

Any ideas what is this all about? Perhaps, I should cleap up the laptop inside, particularly the fan?

Answer:Portege M400 hardly starting up

It is not easy to say for sure what is wrong there but please try to do follow:
Disconnect all external devices connected to your notebook, remove the battery and try to switch it on with AC power supply only.

Please post the result.

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is it possible to install Win 7 on the Portege M400? There is Windows XP on the Notebook.

I am German, excuse please my bad English.

Many greetings

Answer:Windows 7 on Portege M400

Theoretically yes but question is: is this notebook model supported for Win7?
Have you checked drivers archive?

You can do this under

Fact is that many Vista drivers can be used with Win7 so you can try to install Vista drivers.

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I recenlty purchased a Portege M400 and this completely freezes and requires a hard reboot at least once a day - any ideas on how to fix this?

Answer:Portege M400 keeps freezing


Do you use the Toshiba preinstalled image or did you install the OS manually?
Do you use any 3rd party software?

I don't know if it helps but sometimes a high temperature could be responsible for the notebook freezing.
In most cases the cooling modules cannot work properly because of bad air circulation.
Please be sure that you have enough space around the notebook and the fans are clean.

Furthermore you could check the Power saver settings which allow you to change the CPU processing speed and cooling method.

If it doesn't help so I would recommend asking the Toshiba service partner for the further help and diagnostic.
I assume the Portege M400 is a new unit and the warranty should be valid.

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I have a new Portege M400. The fan runs continuously even when the computer is booted from cold. The CPU is definitley not running hot enough to need the fan. None of the settings in the TOSHIBA Power Saver cause the fan to turn off, even the Long Life setting. Is this a BIOS problem? Or a hardware failure? Or what?

Answer:Portege M400 fan noise


Did you use the Toshiba image?
I have found information that on some units the BIOS update benefits the Toshiba Power Saver features. What you can do is to check the installed BIOS version on the unit and compare it with the available version on the Toshiba page.

However, I would recommend also reinstalling the power saver. Check if new version is available. You can also try to clean the fans. Mostly this procedure helps.

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I am looking to upgrade my portege m400-ez5031 with the fastest cpu it can handle,
now it is centrino duo T5600 1,83ghz.
I think the best is T7600 is it possible?

Answer:Re: Portege M400 cpu upgrade?


I don't know your motherboard's specification if it can handle T7600, but I think you should read:

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Hi there,
I have a regular portege M400, and I want to display on a tv. I have bought a simple vga to svideo cable on ebay... what am I missing? The video card seams to be able to do that option...

and clues...

Answer:Display Portege M400 on TV?


normally you only have to switch to the external device with Fn+F5.


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Hi to everybody :)

I have a Portege M400 with a T2300 and I would like to know If is possible to make a cpu's upgrade
If yes, which cpu are compatible and with which version of bios?

Thanks in advance

Answer:Portege M400: Is it possible to upgrade CPU


Usually the CPU upgrade or replacement on the notebooks is not possible or very difficult and risky. It could be possible that the notebook will not boot or will not run stable after the CPU upgrade. The overheating could be one of the biggest problems!!!

So I really not recommend upgrading the CPU!!! It?s not worth to risk the damage only to get a tiny CPU performance increase.

But if you want to know what CPU are supported by the chipset? so here is the list ;)

The M400 computer is equipped with an Intel Core Duo Processor or Intel Core Solo Processor. These processors incorporate a math co-processor, a 2MB L2 cache memory.

The M400 comes in with one of the following speeds:

_Intel Core Duo Processor_
- 1.66GHz (Processor Number : T2300)
- 1.83GHz (Processor Number : T2400)
- 2.00GHz (Processor Number : T2500)
- 2.16GHz (Processor Number : T2600)

_Intel Core Solo Processor_
- 1.66GHz (Processor Number : T1300)

Hope I could helps!

Regards and cheers buddy :)

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I was excited to receive my new toshiba portege m400 today, but the fan noise is quite bad.
The problem is that it always runs 100% -- I tried the Toshiba power save properties to
set the fan speed but to no avail, it has no effect at all. Furthermore, I tried to set
all three bios power options (low,full power,user) but that has no effect either.
Worst of all, the cpu temperature is very cool, just 29 degrees, and there is no need
at all to run the fan at full speed. I guess the power save utilities are bugged and I wonder
if Toshiba will come out with a new version of their tools? Is there anything I can do?

-- Daan.

ps. bios version 1.30, toshiba power save tools 7.08.00. Cpu speed is dynamic, usually at 1 ghz and
the temprature is very low.

[Edited by: admin on 20-Apr-06 06:48]

Answer:Portege M400 - always running fan at 100%


does this appear since you bought the Notebook? Are there any processe's listet in the Task Manager which have a high CPU usage? To except all Software issue's, i would recommend to do a Recovery with the delivered Recovery CD/DVD.

If this appear since you bought the Notebook, i would contact the local service partner and ask him for a answer. This should not be normal.

br, rYan

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Hi there, Speedfan has been reporting that at peaks, my laptop goes to 100*C, idles at about 60 and is usually at 75-88*C. Most online fan cleaning guides make the process look relatively straight forward - the fan pops right out like the battery or hard drive. On my M400 though it doesn't look so easy. Can anybody advise me how to access it to clean? Thanks.

Message was edited by: korobeiniki

Answer:How to clean the fan on Portg M400?

Are you sure that the temperature that you are getting is right? 100 seems too hot. I would look under the keyboard for the fan.

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Hello all,

im having heat problems with my second hand M400. Now the previous owner told me Toshiba changed the mainboard once.

Since the temps are high and the fan runs almost all the time even when theres no cpu usage and its throttled down im thinking the might have made a mistake at toshibas while reassembling the unit. Maybe they forgot the thermal grease or dindn't screw down the heatsink properly or therelike. And the fan dosent sound very healthy compared to my other, older M400.

Has any of you ever disassembled an M400? How do you get to the heatsink, from top or bottom of the unit? any fragile or tricky parts i should look out for? Is there a even a How-to with pictures out there in the depths of the internet? :D

I've built and repaired a lot of desktops, so im quite computer savvy, but on laptops i've only changed RAM so far. so im really greatful for all your tips.

thank you

Answer:Portege M400 - How can I disassemble it?


I think the best way is you contact the ASP again.

Disassembling a notebook is a little bit tricky. You must remove a lot of screws and parts and so this should only be done from a notebook technician.

Maybe you can find a workaround by using Google but a notebook technician can help you more.


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I have a Portege M400 running XP SP2, and during normal use the temperature usually lies between 55 and 65 degrees celcius. At load the temperature is consistently above 60 degrees, between 60 and 75 degrees celsius.
I wondered if this is a normal temperature range - or perhaps I have been so unlucky as to have gotten a defective CPU.


Answer:Portege M400 - Temperature?


I am pretty sure you know that CPU temperature depends on CPU usage and also of notebook position (on the desk or on the knees) and how the unit can be cooled down.

In my opinion there is no reason to be worried. Now while typing this message and listening online radio (without much activity) CPU temperature is 63 degrees Celsius.

Anyway I recommend you to update BIOS on your unit. I don?t know if you have saw info about new BIOS update for M400 under

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I can't change the color or lineweight of a layer using the dialog box. You can select a new color/lineweight, but the change is not executed. It works on my desktop computer. I think this is a video driver problem. Does anyone have a fix?

Answer:Portege M400 and Autocad2007


Well, it seems that this is a newest version of this AutoCAD application.
Maybe it?s only a setting issue. I?m not a AutoCad expert but check the Toshiba driver page and compare the display driver versions.

I would also recommend asking the AutoCad manufacture support.

Ps. Check also this page:

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Does portege M400 have the FSB spetrum settings? I can't find it anywhere and I need to disable it.

Could anyone point it out for me if the setting exists or not...

Answer:Portege M400 - FSB spectrum settings?

Hi Skochito,

What you mean with FSB exactly? Front Side Bus of your CPU?

In this case I can only say it?s not possible to overclock the CPU. The BIOS doesn?t offer such options and overclocking can make your system unstable and overheat!!!

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Hello here my Problem,

I have bought an older Portegre M400 E, without an HDD. So I buy a new Samsung 400GB. I looked in the Bios (ACPI BIOS Version 3.40) and ok there it is. It shows me the HDD by Built in Assign LD-0 Status Online, Size 400Gb so it seems to be nice. Changed the Raid Array, discribed in the mauel, to Create State 1Raid-0
Then I want to Boot from the Windows XP CD, not recovery my own one.

Windows started up and after a short time the installation ends with the message that there isnt any HDD. This I try sometimes :-( Hope someone can help me.
Remember I didnt have any HDD with dates of the Laptop.

Thanks Carsten
(Sorry my English is not so good Im from Germany)

Answer:Portege M400 - Can't install Windows XP on new HDD


> Changed the Raid Array, discribed in the mauel, to Create State 1Raid-0

I don't know much about your model but I think something wrong with raid settings in Bios. What other options are available in Bios for hdd state? I found RAID driver on the Toshiba driver page. It's possible, you need to integrate it into Windows installation disk with a program called nlite or install Windows like in ,,Compatible mode,, and install Raid driver. then

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I want to remove the *well-known* HDD password at my Toshiba Portege M400.
I did not find any option at BIOS or installed software from Toshiba support.
I strongly need your help.

BIOS= 3.80
OS - Windows 7 Enterprise 32 bit Ru

Answer:Clear HDD password at Portege M400


please, read here:

As I know, in Bios hdd protection password option should exist

Message was edited by: Jeka-IL

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How do you replace the plastic "pen" at the top of the "pen" (the tool you use for writting that is specific to this computer).
I cannot find any instruction.

PS: I would like to say that I've had to reformulate my question so many times as I keep getting the following

Answer:Portege M400: How to replace the plastic pen at the top?

you mean p*n? it said that to me every time i wanted to write pe* aswell.

I'm not sure what you want exactly, do you want to replace the tip?
(if you actuall mean the writing instrument)

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I seem to have misplaced my Recovery CD for Portege Tablet PC. As I understand, the PC came loaded with Windows XP Tablet PC edition.

I only have a CD of XP Pro SP2, will it work if I download and install all the other tools and utilities for this Model from the website?

I have heard that local guys charge extra for giving the CD, isn't it available from a link for download?

Pls advise!!

Answer:Lost Recovery CD of Portege M400


unfortunately you will need the XP Tablet Edition, because there are some features implemented which are needed for tablets (like the support for the tablet screen/stylus pen input, some other tablet related functions) and can not be installed afterwards trough some drivers.

The other thing is, since everybody has to take care of the stuff shipped with the machine you will have to pay for it, if you want a new CD.

That?s like you buy a car and lost the keys, it?s not covered under the warranty and you will have to get a new set of keys.
Regarding the download, I don?t think they place a Windows XP on the website to download. When you buy a toshiba then you buy the windows which is with the machine. So if the place it for download on their site, then people which didn?t purchased such windows will get a windows for free and this is not in the "sense of the inventor" when you know what I mean.


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I am trying to upgrade to windows 7 but I keep comming up with remove the Toshiba HDD protection from the control panel but I am unable to locate it in the control panel.

I checked out another form and it gave ideas but they did not work but they were for a differnet laptop from Toshiba. I have tried to install different HDD as well and it does not get recoginized and the same when I try to upgrade to windows 7 with origional hdd it cannot see the hdd. Just keeps saying to uninstall hdd protection.
please help me and tell me how to turn it off and remove it


Answer:Portege M400 - How to remove HDD protection?

> I am trying to upgrade to windows 7 but I keep coming up with remove the Toshiba HDD protection from the control panel but I am unable to locate it in the control panel.

You have to search in control panel -> Programs and Features

Here you can find all the programs which are installed in Windows Vista. To remove any of them click on the program you want to uninstall and then click on Uninstall/Change and follow the prompts.

After Toshiba HDD protection has been uninstalled you can try to follow with the Win 7 upgrade.

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I have a Portege M100 - and the Cd Rom drive is not working.

Whenever I put in a disc I can just hear the motor spinning the drive but the computer is not picking up the disc. Device Manager picks up no faults.

There doesn't seem to be any firmware for sorting this (or am I wrong).

I saw a DVD drive for an M400 on ebay and wondered if that would fit my M100.

Before I buy it I wondered if anyone knew if it would be compatible. It seems to be correct dimensions wise, but wondered if my XP Portege M100 would be able to use it.

The description for the drive that I'd like to put into the M100 is below:

Many thanks for your time. :)


Toshiba Ultra Slim Bay Portege M400, S100 & Tecra S3 DVD+/-RW Laptop Drive

Compatible Models:
Portege M400, Portege M405,Portege S100-S113, Portege S100-S1132, Portege S100-S213, Portege S105-S1133,Tecra S3,

The Toshiba Ultra Slim SelectBay DVD SuperMulti Drive is a DVD burner that combines all the functions of a DVD player, DVD recorder, CD player and CD recorder into one ultra-thin and ultra-lightweight design. It gives you instant access to CDs and DVDs and fits neatly into your Ultra Slim SelectBay drive slot of your Toshiba Portege M400, M405, S100 or Tecra S3 portable computer. It is the ultimate portable storage solution for mobile users.

Ultra-thin and ultra-lightweight drive fits right into your Ultra Slim SelectBay drive slot of your PC, no extra unit to take on the road
Convenie... Read more

Answer:Re: Question about CD/DVD drive for Portege M400


According user?s manuals document for Portege M100 two optical disc drivers are compatible with your Portege M100L:

So if you want to have good working drive obtain one of them.

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Hi to all,

is there a way to use a *SSD disk* in a Portege *M400* ?

Will be there a BIOS upgrade to support this feature?

I buyed a SSD 32Gb but seems not work!

Thank you in advance,

Answer:SSD disk support on Portege M400


I am afraid nobody here can you give answer to this. This is user-to-user forum and nobody here can say for sure what will happen in the future. If you want to pick up info from good source contact nearest authorized service provider.

Maybe they have access to such info.

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Hi all,

Given some problems with the USB ports (they recognized only few devices), I decided to delete their entries in the device management, under Universal Serial Bus. I did it because even the Toshiba website suggests it, given that the next reboot should cause the automatic recognition of the USB ports.
Unfortunately, this didn't happen in my case. My M400 asked to me the CDROM containing the drivers (?) and four yellow question marks appeared as unknown devices in the device list.
Then I tried to install the last update of the chipset utility but this didn't solve the problem.

What could I do? Is there anything else missing?
Thanks in advance for your attention.

Answer:Portege M400: USB ports not recognized

Hmmmm... that?s very strange. Everything you done is right. When you wrote ?problems with USB ports? can you please tell us what was happen exactly?
I just hope there is no hardware problem.

What do you think about notebook recovering? I know, it is most radical method but if the problem persist after notebook recovering there can be serious hardware problem.

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Have a Toshiba M400 laptop and the keyboard is locked.
Does anybody know how to unlock it?

Have tried the function key in combination with other keys but no luck.
Need to know which keys to use, Thank you

Answer:Portege M400 - How can I unlock the keyboard?

The keyboard is locked? What do you mean exactly?

Do all the keys not function? If you press the Caps Lock, does the LED light up?

Does the keyboard work in the BIOS?

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I have a Toshiba Portege M400 PPM40E, I was able to install Windows XP on the computer.
I can not have access to my wired network.
The wireless works well.

What is the driver.
On one speaks of network documentation Gigabyte Intel 10/100

Answer:Need Win XP LAN network driver for my Portege M400

you can find LAN driver on Toshiba download page -
Very important is that you search your old Portege model in archive, so under ?Product type? choose option ?Archive?.
I?ve checked it and version 9.2.24 is ready for download.
Can you find it?

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Sometimes my Portege M400 won't start up and hangs but sometimes it does.

Could this be a software problem or hardware?

The hard drive doesn't boot and the battery icon at the fron of the tablet stays amber.

Thanks Mick

Answer:Startup problems on Portege M400

Hello Mick

It is really not easy to say what the problem can be. For every described issue with word ?sometimes? is not possible to give any precise diagnostic.

In which moment your notebook hangs? When OS starts?

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I'm having a problem with CPU temperature in my M400 (Vista OS). When I power up computer, initial temperature is around 35C, but after about 15 minutes of work it jumps to 60C and stays there.

Last night reached 80C and that really concerned me. I tried anything from upgrading BIOS (v3.6) to changing power options in Vista.

I don't know if this is actually funny, but a few days ago I placed a pack of chocolate next to cooler (about 10 centimeters away) and after 5 minutes I noticed it started to melt. :(

Please help! Any suggestion is welcome!


Answer:Portege M400 - High CPU temperature

> I'm having a problem with CPU temperature in my M400 (Vista OS). When I power up computer, initial temperature is around 35C, but after about 15 minutes of work it jumps to 60C and stays there.
60C are nothing unusual. My CPU temperature goes up to 70-90C while gaming or watching DVDs.

Does your notebook shut down automatically? If not then you shouldn?t be worried.
The notebooks support an overheating protection. If the notebook would overheat then the notebook would shut down automatically to prevent the hardware from damage.

At the other hand it would be interesting to know if your cooling modules can run wit full performance. Sometimes the ventilators are clogged and cannot cool the CPU and GPU.

From time to time I clean my ventilators to ensure that the cooling is good enough.

Maybe you should clean the fans too.


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Hi there,

Last year I've bought the M400 with XP Tablet on it, but though I give my notebook proper maintenance it's become so slow, that only a clean install will work.
So I put the recovery CD in the drive, boot from the cd, choose whatever language (all languages give same error), and want to start the recovery, but then it says that my harddrive is inaccessable/can't find it.

But when I reboot (off the hdd), everything works fine (except it's very slow). I've checked the hdd for errors using HD-tune, no errors. I've deleted all the passwords and fingerprint passwords etc. but nothing seem to help..

Does anyone know how what to do next?

Answer:Re: Portege M400 - Cannot recover - HDD is inaccessable


Did you try to reinstall the OS from Toshiba recovery CD???

Prot?g? M400 supports the RAID.
The RAID needs the RAID driver and without the RAID driver the HDD is not visible for OS setup.

So if you use a clean Windows installation the RAID driver must be included firstly.

Please check also the user manual -> RAID

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I cant seem to find out how to enable infrared on my m400. Can anyone help please?


Answer:How can I enable IrDA on Portege M400?

Hi Kate

As far as I know the IrDA is not available on the Port?g? M400 so you will be not able to enable this function.
If you want you can use an external solution like a USB IrDA stick

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Somebody can say me where on a Portege M400 the memories are hidden?

Nevertheless, ordinarily one screws in rise use a flap, exchanges the memory and well.
But anyhow I cannot find this flap.
Please, around help.

Hans Meiser

Answer:Portege M400 - Where is the memory located?


I?m not a notebook technician but as far as I know the memory slots on this notebook are placed under the keyboard. So you must remove the keyboard and other parts too. This is a little bit tricky.

I think the best way is you ask a notebook technician. They have enough experience to exchange or upgrade the RAM.

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My new M400-103 seems slow. I previously had a other unit & even though it was a solo processor it still compares favourably in speed for instance in booting up to my new machine.
I've seen that part of the problem may lie with all of the util programs that Toshiba load as standard at start-up but surely with the dual-core processor the notebook should still be faster.

I have set power management to FULL POWER etc but this does not make a major difference. I see some of the comments posted mention removing of the Toshiba OS & re-installign Windows XP but I would prefer not to do this & rather tweak the existing OS if possible.

Has anyone else had similar experience. Also the touchpad on the M400 seems more finicky than the other touchpads, maybe I still need to get used to it?

Answer:Portege M400-103 boots up very slow


As you already mentioned in you posting the Toshiba notebooks uses a lot of own applications to control all the features on the notebook.
If you want to use all the notebook features so you need all the applications. That is fact.

In my knowledge the Port?g? supports a lot of ?new generation? applications like rotation utility, Toshiba tablet software, protect suite, HDD protection and so on ?

Of course if you will not use this features you can remove it. I think then the notebook would boot up much faster.
Furthermore on many notebooks the Norton Anti virus is enabled and this utility slows down the booting procedure. This issue appears on my notebook too. The loading of the antivirus application take about 45sec.

Ok, you notebook uses a Dual Core CPU but this is no really a reason for much faster booting.

PS: Do you know a application called ?bootvis? or something like that? This application monitors the booting procedure and is able to make it faster.

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I try to recover my pc (Portege M400-105) and I lost raid format. Now my operating systems can't find the hdd. How can i format it again as raid partition with the antishok system?

Answer:Portege M400 - recovery issue


Please check Toshiba download page under

There you can find everything you need.


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I bought the notebook from America and just realized that it would be better to have a German version of Windows on it :-) Unfortunately it is impossible to buy a fully-licensed version of Windows XP Tablet Edition in Germany..(unbelievable, by the way :-)

So, if anyone has a german recovery-CD and could burn it for me, or sell it to me, that would be absolutely wonderful!!
Thanks a lot

Answer:Need a german recovery-CD for Portege M400

Hello Dorle

Like you know delivered software is bundled with hardware and with every notebook you can have just one WXP OS media. Theoretically you can not have 10 of them on every language you want to have. Only thing you can do is to contact authorized service partner in your country and explain them what you want. Maybe you will be lucky and they will order one for you.


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Hello, i was hoping someone could help me. I just bought a Toshiba Portege M400 off a guy on eBay. When i received it, all of the manuals were in german, but the operating system and programs were in english when i turned it on. So i decided to test the recovey CD to see if it would work because i knew i would probably need it in the near future. However, when i installed it the operating system was in german, all of the toshiba programs were in german. I emailed the guy i bought it off said to contact toshiba and see if they would be able to send me a recovery CD that is in english. I hope that someone can help me coz ive now been left with a tablet pc that i cant use coz i dont understand german =(

Thank you

Answer:Portege M400 Recovery CD in English

Hi, I had a similar problem except for one thing. I wanted a German recovery DVD, but what I got was a Danish! The reason: You can buy a replacement DVD (you have to sign that you have lost the original DVD), but they only give you one in the very same language that was supplied with your Portege. Since my Portege originates in Danmark, they wanted to sell me a Danish recovery DVD, allthough I bought it from a German dealer who changed the keycaps to a German keyboard.

What you should do is check out the origin of your Portege (you can do it here on the website or call Toshiba). If it originates in Germany there is no chance to get the English version legally. That's what the call center at Toshiba Europe told me. If someone else has other information about Toshiba's policy I would be happy to know, since the German recovery is exactly what I need.

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I have an M400 with Vista SP1 installed. Occasionally and seemingly at random the display will become totally corrupted, flickering madly. This has been a 'feature' since before SP1. We have this on more than one individual PC so we're guessing software rather than hardware.

Usually 'sleeping' the PC and waking it back up cures this but it's incredibly frustrating. Has anyone come across this or better still cured it. We think we have latest graphics card drivers but would be willing to try newer ones if known.


Answer:Portege M400 - flickering display


If this issue appears on different computers then it?s definitely a software issue!

Do you have an Intel graphic card? If yes, then remove the installed Intel driver and choose the one from the Toshiba European driver page!

If it doesn?t help then it could be worth to try a graphic driver from the Intel page!

By the way; The Vista SP1 is not supported fully by all drivers. Therefore it?s possible that a SP1 affects the graphic driver and the performance.


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Hi i have a Toshiba Portege M400 Model No. PPM41E-00H01CHK

I re-installed OS (Window Xp Tablet) from the recovery disk as it was running slow.

It has been hanging at the Toshiba Boot screen, showing Built in HDD Error and failing to boot.

When disconnecting the power and hdd and then re-connecting it occasionally booted but if shut down would fail to boot again so i figured the hdd was failing and bought a new one.

Now I can not install xp onto the new hdd. I am getting Built in HDD Error, this time however it goes past this message and will boot from the recovery cd to the install screen.

It then fails to install and gives a message about a faulty disk or bad RAID Configuration.

I have since found out that this is something to do with the portege m400 having a SATA HDD which is not supported by Xp natively and needing to install raid drivers beforehand.

I have read that the recovery disk should be able to boot to a new disk directly and do the configuration but i can't seem to get it working.
How can i install the OS onto the new hdd?

Thanks in advanced


Answer:Portege m400 New HDD Install problem

Reference: Product manual, .

If you are using recovery disks that do not need a recovery partition...then you should be able to install with no problem.

If your tablet also contained a recovery/restore partition that had to be used with the recovery would seem that is your problem.

If you are using recovery/restore disks provided by Toshiba...any/all drivers needed for recovery/restore would be included in the recovery/restore process.


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I installed windows 7 Ultimate version on my Portege M400. all works except the sound.

There is a error in device manager under other devices - Unknown device - details hardware Ids--> ACPI\TOS620A. not sure if this has anything to do with the sound.

Please help.


Answer:Portege M400 - No sound on Windows 7


I have founded a similar thread regarding this no sound problem and the unknown device TOS620A. Check this:

But I can say that TOS620A has nothing to do with the sound. I think it has something to do with Bluetooth or HDD protection?

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I just bought a Portege m400 and have upgraded the ram and harddrive. I am installing Windows 7 onto the machine. I bought a Seagate Momentus SATA 500GB harddrive but it is only being seen as 250gb. Doesnt the m400 support 500gb harddrives? Whats going on?

Answer:Portege M400 seeing 500GB HDD as only 250GB

Actually, nevermind

The drive was mispackaged and its a 250gb

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