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Both Portege R700 speaker and Headphone makes sound

Question: Both Portege R700 speaker and Headphone makes sound


My name is Anbu, I am using Portege R700 Series. I am facing a strange problem

When i am using head phone for listening (I am plugging only speaker pin - Green colour), it works properly i.e i am hearing sound from head phone only.

If I *plug both Mic & speaker pin* of the headphone (Both Red & green colour pin) into the respective slots, both *laptop speaker and headphone speaker makes sound.* Ideally only +head phone should work, not laptop speaker+

Help me in finding the what is the problem behind this & how to resolve


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Preferred Solution: Both Portege R700 speaker and Headphone makes sound

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Answer: Both Portege R700 speaker and Headphone makes sound

Is the Mic a Mono or Stereo Mic?

Do the headphones have a Mic built in?

Have you tried updating or reinstalling the Sound Driver from the Toshiba website?

Are you using HDMI Audio/Video output or use a Port Replicator?

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I have Lenovo 3000 Y410 laptop having Windows 7 Home Premium installed on it. Realtek HD Audio latest driver is installed. But from the last 3 days, when I connect headphone through laptop, following things happen : -
1) Headphone connected popup doesn't show up.
2) Mic of Headphone connected pop shows up.

3) When I play video, sound coming from both headphone & laptop speakers.
4) When I mute sound by muting sound icon in taskbar, sound then comes only from headphone.

What I have tried?
1) Installed new Realtek HD Audio Manager.
2) Installed OS again.
3) Tried to change settings in Realtek Hd Audio Manager. But Nothing changes.

When I input headphone & mic jacks into laptop, & then check Realtek HD Audio Manager. The following image shows this : -

The green in realtek hd audio manager is for headphone & red is for mic. In the image, it is shown that headphone not connected & mic connected. But even headphone not connected shows up, sound coming form headphone.

I want to get sound from only headphone when headphone is connected. Is this a hardware problem ?

Please help....

Answer:Sound coming from both headphone & speaker but headphone is not detect

My Realtek HD Audio Manager has more options than yours.

Also, I notice you only have the microphone in the Recording Section of the Sound Panel. RIGHT click in an empty space in that Panel and then LEFT click Show Disabled and Disconnected devices. The Stereo Mix should be shown and you can enable that and make it the default Recording device.

Where did you get the RealTek driver that you installed? If you are not using the Lenovo supplied sound driver, get that and install it as a first step. I have a Lenovo Laptop and it has Stereo Mix and other functions. I haven't looked at the RealTek HD manager so I'm not sure what all it shows.

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I am using Toshiba Portege R500 (PPR50E) with Windows XP Professional (SP3).

The problem is the laptop speaker doesnot mute when I connect the headphone. The audio is coming from both headphone and the laptop speakers. This is verymuch irritating when doing voice chat. Is there any solution for this issue?

Thanks in advance,

Answer:Portege R500 (PPR50E) speaker does not mute when headphone connected


I assume you have an Realtek sound chip.
In control panel you should find the Realtek HD audio Manager.

The tab called Audio I/O contains settings.
I don?t remember exactly how they are calling but you will see the audio jacks.
There you have to click right and have to change the setting.

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HI I am facing audio problem for the last few months. when i install window 7 its automatically install audio driver which plays built in laptop speaker but exteranl headphone/microphone do not play sound. Same like this if i install given audio driver of hp probook 6550b which is sp48147 then headphone play sound but spearkers do not. I have installed windows many times to solve this issue but still this problem is existing. Please help in resolving this issue

Answer:Laptop speaker play sound but external headphone or speaker ...

Hi, Please try to enable it using the following steps (a) Right click the speaker icon,(b) Click Playback devices.(c) Right click External speakers (or similar) ,              (d) Click Enable,(e) Click Apply/Ok Regards.

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I've got an Portege R700 from November 2010. Ever since I got the computer, the left speaker has occasionally been making a very loud, slightly scary noise whenever it is not muted.
It does this both when it's playing music (or any other sounds), and when it isn't supposed to do anything. It also makes the sound when the computer is starting up.

It's becoming more and more frequent, and by now I can't use the computer when the speakers are on at all. Someone has told me that it might be related to the hard drive?
Any suggestions?


Answer:Portege R700 - Very loud scratchy sound

It is definitely hardware related issue but I don?t know if anyone here can say for sure why this happen.

Your notebook is not old and has valid warranty. Best thing you can do is to contact nearest Toshiba service provider. Explain the situation and they can check this. If something must be exchanged it will be done for free.

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I have just reformatted the HD on my Portege R700 and the sound through the HDMI TV connection (Toshiba TV) does not work anymore -through cable. Although the control panel shows that the TV speaker is the default sound device, upon connection no sound comes through when I either use the sound test or I play any MP4 file.

Could anybody help me on how I should rectify this?

Thx a lot

Answer:Portege R700-14L - No HDMI sound after reformatting HDD


First of all I would try to update the sound driver.
Usually the sound driver from the Toshiba European driver page should work find but the latest driver can be downloaded always from chip manufacturer page?
The sound chip is from Realtek so try the HD audio manager driver directly from Realtek page.

Before installing the new sound driver, you should uninstall the old installed one?
After installation be sure that digital output has been chosen as default device?
In control panel -> sound -> playback tab you can do that?

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I am running Windows7 64bit on a R700. When I connect the laptop to my flat screen tv using the built in HDMI slot, I do not get any sound being output through my TV.
There is nothing wrong with my TV or HDMI cabling as I use the same on my PS3 and everything works fine.

Is there a setting that needs changing or something? Is it a driver issue?

Any and all help would be gratefully appreciated.

Best Regards,

Answer:Portege R700 - HDMI sound issue


Have you tried to change playback device in sound properties (playback)?
Usually it should works automatically but try please to change it manually.

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I have an R700 with the RealTec and have sound when using Windows media player, but not when attempting to listen to flash video content or PC system sounds.

Can anyone help?

Answer:Portege R700 - Sound only in Windows Media Player

Hi Artrek,

So that means that sound card is installed properly and you don?t have yellow exclamation marks in device manager?

Hmm usually with every program you should be able to listen audio? Regarding the flash videos I would try an update of Adobe Flash Player. Make sure you have installed the newest version of this program.

In Windows sound settings you can check the default audio output device. Make sure that internal speakers are the default settings.
By the way: Do you notice this problem with external speakers too?

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Have installed Windows XP on a new Portege R700 PT310E. Have managed to reinstall all the other drivers but cannot for the life of me get the sound drivers installed. Installed the sound drivers from the website but still no audio device is detected. The unknown device in device manager is showing as VEN 8086 DEV 3B56 but theres not really any useful info on the PCI database.

Any suggestions on how I can sort. Cost me a few frustrating hours today !!


Answer:WXP Sound Driver install problems on Portege R700

Do you have XP Service Pack 3 installed?

You must have SP3 installed for the HD Audio drivers to work properly. SP3 added low level HD Audio support.

Also ensure you have installed the Intel Chipset Utility.

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So here's my story:

I decided to see if I could listen to music directly from my sound card instead of my speakers. I unplugged the speakers, plugged in my headphones. No go. So I plugged my speakers back in and then I couldn't hear any sounds from it. So I restarted my computer. This half-fixed the problem.

Now I only have sound from my left headphone/speaker. I have checked all the balances and they are normal. I do not blast my music.

I would be very thankful if someone could help me with this problem. Thanks.

Answer:Sound Gone From Right Speaker/Headphone

Welcome to TSG....

switching the speakers to the headphones could have caused a mismatch with the sound card circuitry since the resistance or impedance of the devices is greatly different and could have possibly made one or both sides not work. I would suggest turning-off the computer for a few hours and then plug the speakers back in and reboot it might be that just letting the circuitry cool off will fix it. If it still does the same thing I would have somebody look at it who is qualified to fix this type of circuitry.

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I have windows xp and no sound is coming from the right headphone or right speaker, I've checked volume setting sounds and audio says everything is working no mute except on microphone but nothing is fixing the problem.

Answer:no sound from right headphone & speaker?

Have you checked, whether the balance of the sound in the mixer is set to middle position?Click Here on HowTo ask good Question to get best HelpLet us know, if the problem is solved !!!

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I just bought a new PC which has AC97 sound drivers (S755MAX Motherboard). All the mixers are fine and I have tested all the my headphones, seems like there is no right side sound signal.

Any ideas would be greatly appreciated.



Answer:Sound from left speaker (headphone) only!

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Hi Guys,
Facing a weird problem for a long time (3 months or more but got chance to google it today). Its a dell studio 1555 with IDT High Definition Audio Codec with windows 7 x64 Ultimate OS. I had to give a clean OS after a fatal crash and sound is giving a weird problem from then. No sound through my speaker;only through headphones. If I remove headphone then IDT setup options pop ups and I cant' work until headphone is there....

Downloaded the latest driver from dell's recommended site and still not good...
tried to uninstall and restricting the auto installation by windows from "gpedit.msc" and manual installation through the latest driver..yet nothing happened...
growing Mad...I know it is drivers problem but can't fix me plz...

BTW: Systeminfo.exe shows two sound card
1) IDT
IDT High Definition Audio CODEC

2) Microsoft
High Definition Audio Device

Please help me out...please please...

Answer:No sound in speaker but in Headphone for IDT Codec

On a Dell you need to use the Dell supplied sound driver for proper operation. Delete the "Microsoft" which was apparently installed when you installed Windows. Go to the Device Manager and uninstall the Microsoft, just leaving you the Dell. Uninstall the Microsoft and then restart the PC and see if it gets corrected. Make sure your IDT sound card "Speakers" are set as the Default Playback device in the Sound Panel.

Why did you do a manual reinstall? There is a Dell recovery partition on the hard drive (or at least was when it was new), accessed by F8 at POST that would have restored everything to the original factory condition (and no discs or driver downloads needed). That is the best way to reinstall.

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Suddenly, out of the blue, plugging in my headphones or external speakers no longer automatically mutes my laptop's internal speakers. I guess it could be a problem with the headphone socket/jack, but sending it in for this would be a pain. Is there any way simply to disable the laptop speakers without having to open the laptop? I use the external speakers or headphones for sound anyway, so that would do fine as a solution. Any ideas anyone?

System info:

BIOS flashed, chip set and audio drivers updated to latest versions already.

Acer Aspire 1350

Realtek AC'97 audio


Answer:Simultaneous headphone and speaker sound

Welcome to TechSpot

Looks like either the jack has gone on the blink (unlikely), or one of its wires has come undone.
Either you open the laptop yourself and fix it by resoldering or replacing the jack one way or another, or send it in.
If it is still under warranty, the last would be your best bet. If not, it is cheaper to do a bit of DIY.

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No sound when I pluged in my headset or speakers.can you help me?

Answer:Aspire One E14 Speaker/Headphone - No sound when h...

Hi,Go to Acer download site and download the original Sound driver(even if it's old) and install.

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hi, i am facing a problem from a month that whenever i put headphone sound came from both internal speaker and headphone  i have the latest idt driver but nothing works also if I put HDMI cable there also same problem ...plz help mee and my enhanchment tab also gone...

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I just recently encountered a problem with the sound on my desktop computer. As the title says, audio out of the right speaker or headphone is barely audible. It happened after returning back from school so there was probably some shaking of the computer during transit, I'm assuming this would have something to do with it. I'm fairly certain it's hardware related.

I've checked every audio setting that I'm aware of (driver software, Windows configuration, looked at the sound device properties in Windows hardware window) and can't find any reason for the low sound. All of the audio is balanced, Windows says the device is working properly, none of the configuration utilities indicate any sort of problem with the device. I've even tried playing with every setting I could fine, to see what effect it may have on the problem. Nothing really affects the problem in any way. I have also tried reinstalling the drivers.

I also have a front panel sound port that I can and have been using that works perfectly fine, though.

Here is my motherboard:

The audio specifications according to that site are:

Realtek ALC888 codec
High Definition Audio
Support for S/PDIF In/Out
Support for CD In
I realize that's really more of a list of features but I haven't been able to find anything more technical than that. Windows identifies the device that I'... Read more

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I've NEVER heard this out of my computer before. While World of Warcraft is running the box itself suddenly makes what sounds like an "alarm" from im guessing the internal speaker. The moment I close the game or minimize it the sound stops.

Can anyone help with this?

Answer:Internal Speaker makes what sound like an alarm sound

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I have hp dv1738od and have upgraded to Windows 7, previously Windows XP. Everything seem to be working ok except, for the sound. Window 7 automatically installed the driver, and said the sound card was working properly. But there was no sound through speaker.

I removed the driver and reinstall the driver that I got from HP website that work for Window Vista. Installation went through with no problem and Device manager indicated no isssue on sound driver. However there was still no sound coming out from the speaker, only through headphone jack.

I read tons of forums, and some has suggested that it may be the jack connection. I tried plugging in and out numerous time, and that did not solve the issue. Sound could be heard for like a sec, when headphone was being plugged out but it goes away quickly. To determine if it was hardware or software issue, i reinstalled Window XP and there was sound through speaker. So for sure it is not the speaker issue.
If anybody can help me out, I greatly appreciated.

Answer:HP laptop no sound from speaker but there is sound through headphone

Hi imek and welcome to the forum!

I would assume that you are running the 32-bit version of Windows 7. If you are, you're in luck. Please download the latest BIOS and software for your HP Pavilion dv1738od, here.

I would suggest that you try using the audio driver found in this page to check if that resolves your issue. If it doesn't, it is highly recommended that you update your BIOS, found in the link provided, that might correct the issue you're having.

Let us know how it turns out

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My wife HP Pavilion DV6175ea laptop running windows 7 ultimate 32 bits was fine with the sound until a month ago. Note that upgraded from vista since the windows 7 launch.
From that date till now it as no sound from the speakers but it is ok from the headphones.
Tried different audio drivers but no results.
Tried to insert and remove headphonde jack several times with no results.
Any ideas of what can be the problem?

Answer:HP laptop no sound from speaker but there is sound through headphone

Laptop speakers are generally very delicate and if played on full volume can be blown very easily. My Dell Vostro's right speaker has gone like that while I was watching a movie on VLC player with volume more than 100%. So people using VLC player, should be careful with the sound controls within the player. This is my experience with laptop speakers. I hope you did not have this problem.

On the system tray right click on the speaker icon, select Playback devices.

On the opened Sound Dialog box, make sure that Speaker icon has a green check mark as shown below. Click on Configure button and test the speakers working or not. Complete the speaker setup and close the dialog box.

Check the properties and make suitable adjustments in available tabs.

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Hi all,

When I plug in my headphones, my laptop's built-in speaker continues to have sounds coming out from it. Is there a way to work around this?

Answer:Sound coming out from speaker and headphone at the same time.

What audio do you have?

If Realtek, for example, go into Windows Control Panel and look for Realtek Control Panel. There are various settings that can be changed.

Regards. . .



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If speakers are on, when plugging in headphone, headphones won't work unless I go into the control panel playback settings and change the headphones to "Default".  Then to go back to Speakers when the headphones are removed, the procedure is reversed to set the speakers to "Default".  in the playback panel the option for speaker shows "speakers" not the typical "speakers/headphone".  The option for headphone is "headphone" which is correct. Is it true that the device wanted has to be selected as default each time??  I find this strange and very inconvenient.  Typically the option for speaker would show both "speaker/headphone" so that when plugging or unplugging headphones you can go back and forth between speakers and headphone.  In this situation with just "Speakers" listed that is not possible.  Anyone else with this problem. When chosen as default, each device works properly.  Using Windows 10.  Everything else seems ok.


Go to Solution.

Answer:Aspire One Speaker/Headphone - No sound when headp...

have you tried uninstalling your audio device from the device manager and rebooting? I know its sounds counter productive, but often times when you uninstall something, then the system recognizes that you have a device installed, it re-installs the factorty default drivers for theat device and Voila!! it somehow works. A bit nutty in how I described it but try it, simply right click your audio device fromt he device manager and select uninstall, it will give you a prompt window with something like "You are about to uninstall Yada, Yada Yasda" but follow through and then reboot. I have fixed udio issues in this manner before. Dont forget to reboot.

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I have spectre x360. Recently I have it repaired by HP for various HW issues. (It is amazing that how much component failures you get just right after manufacturer 1 yr warranty period) Now those major issues are fixed. However, I find one of the behavior of the laptop's sound system has changed. Originally, the way my laptop worked was that even if I put the speaker on mute mode, when I connect my headphones, I could still hear sound. Then, if I disconnect the headphones speakers stay muted. I found this feature very useful. For example, in a quite library, when you listen to music and accidently pull the headphone wire off the socket, you don't disturb anyone. Now, the problem is that the headphone is muted when the speaker is muted. How can I get the original behavior back?

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Windows 7 - 64 bit - PC: Has front headphones & mic jack and rear 6 speaker jacks.

I have been fiddling with this for the passed 3 hours, no luck.

I do know its's not a hardware issue. I have tried multiple jacks, all same issue, the headset works fine in other devices, no lose wires or anything such. No bad jacks.
I have also tried updating the realtek drivers, uninstalling them, rebooting, reinstalling. Disabling all other drivers, etc.
Also in realtek audio manager I have tried it with every setting checked and unchecked, nothing works.

I have a brand new 7.1 surround monoprice headset. My headset will play fine if I plug it directly into any audio jack, and configure it, but this is not true surround. When I connect the headset into the inline DAC/Decoder box(to get true surround), and then the PC, I lose audio in the right headphone. Also, the realtek audio manager reads my 7.1 headphones as 7.1 speakers.

The only thing I've came close to fixing it is rolling back to the original drivers, but then under the sound menu the configure button is greyed out and won't let me switch from stereo to surround.

To clarify the monoprice headset setup:
Headset plugs into DAC/Decoder box, then the decoder box has 3 outputs. 2 usb's and one auxiliery. Aux is currently plugged into the front of my pc in the headphones slot.(I tried the back jacks and get the same result). The usb's are just plugged into 2 available usb ports in the back. This is how the directions instructed me... Read more

Answer:Computer only plays sound through one speaker/headphone.

Ok, free case of cheap beer to whoever can provide the solution.

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no sound from my laptop speakers but headphone works. I have been reading so many forums in online to solve this problem but i couldn't solve this one. Someone help me to solve this one please. I am using hp pavilion "notebook-15-ab216tx with windows10 64bit"

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When i installed Windows 7 everything was fine but only my sound from speaker aren't working. I have Gateway CX2724 laptop. When i had Vista and XP it worked fine but now it doesnt. Please let me know how to fix it. I will appreciate a lot.

Answer:Gateway laptop has no sound from Speaker but it has from headphone

The headphones that work.... they aren't USB ones are they?

Can you check in DEVICE MANAGER to see if your soundcard is listed there and if it has a driver loaded for it?

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Hey guys I have a lenovo G51-35 I bought a week ago and its running windows 10. I want to know how to set different volume levels for the speaker and headphones. I tried the volume mixer but for some reason it didn't show my headphone volume, only my speaker. It didn't even show under playback devices with hidden devises ticked. I looked online for help but it didn't work. I updated the audio drivers, I installed the windows 8.1 audio drivers but that didn't work, I installed the windows 7 audio drivers but that didn't work either. I need help with this, because I can't see my headphone volume, only my speaker volume. The sound works fine, but the speaker and headphones share the same audio volume, which annoys me. Please someone help me.
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.


Go to Solution.

Answer:G51-35 - Is it possible to separate speaker and headphone sound? Lenovo G51-35

Hi Zaker_Choudhury
Welcome to the Community Forums
If you have Realtek HD Audio Manager Go into your realtek audio manager similar to this link. If there isn't an icon in the bottom right, go to control panel, hardware and sound, realtek hd audio manager. In the top right there is a "device advanced settings" where you can select to make your outputs as 2 different streams 
Then you may just adjust volume on each.
Another option within windows under playbackChoose properties Listen and Level tabs to change.  
Software tools can also be helpful similar to Virtual Audio Cable . 
Physical modifications via splitter audio jack to USB  is also an option.  
Update us how it goes for you. 

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One of the PC's i have to support only has Audio working through the head phone jack on the front of the case and not through the PC speaker when no headphone's are connected.  I have checked the PC speaker connection \ the PC speaker it's self and both are working.  Any suggestions. ? Thanks.

Answer:No sound from PC speaker, only headphone jack ( 8811-EWM )

Open the speaker control panel to make sure nothing is muted and volume is turned up

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Hi Guys...          I'm using a HP laptop and Windows 7 OS. Several days ago I found that my laptop buit in speaker is not working.Before this problem occured, I played a DVD and it  produced a poor sound from laptop speaker. Now  I can't hear any sound from laptop speaker. But I can hear sound well through headphones.  I checked PLAYBACK Settings.  This how playback setting appears even when I plug Headphones in to the laptop. I can't see any option/setting for headphones. Only for speakers and headphones are working under this speaker option/mode. I'm really really confused with this problem. Does my laptop still run on Headphone mode...? If so how can i fix it?        Guys....Can someone please help me to solve this problem...please....!! thnks.

Answer:No Sound from my laptop speaker but Headphone works....

Hi, Can you post back with the full Model No. and Product No. of your notebook - see Here for a guide on locating this information. Regards, DP-K

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No Sound from my laptop speaker but Headphone worksi tried at settings and i can see the speakers are enabled but not sound from speakers 

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Hi guys, sound is still coming from my laptop speaker despite headphone was plugged in after reformat.
Attached a screenshot of my default playback settings

Answer:Sound is still coming from the speaker despite headphone was plugged

I see you only have the generic, basic function, Windows installed "High Definition Audio Codec" and not the correct sound driver.

The first step is to get and install the correct sound driver.
Support for VPCSB18GG : S Series (VPCS) : VAIO? Notebook & Computer : Sony Singapore

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Hi again. I just had sound issues resolved last week but I'm here again for my computer...and it involves the sound.

Here are my computer's details:

computer is HP COMPAQ dc7100 SFF
Win XP Professional - 64bit
Service Pack 2
Version 2003

Sound did reinstall but now, we can't get the sound to play out of one area. If I plug in the headphones, sound should only go to the headphones but it doesn't. Can someone tell me know to get this straight?

thanks again...


Answer:sound coming out of headphone and computer's speaker!

Open the audio manager, look for the advanced settings option then check the option to mute the rear output device when the front headphone is plugged in.

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Sound is coming out of speakers and only the left headphone simultaneously. I already tried headphones on other devices and they work perfectly. Same thing happens with every headphone I use on the notebook. Still can't tell which is the problem, is it a hardware thing or maybe a software setting issue? This happened right after an update of windows 10, I've searched online for similar cases but haven't been lucky. I would really appreaciate any help.
Thanks in advanced!
ps: sorry if there are some miss spellings, I´m doing my best :)

Answer:Sound from speaker and left headphone at same time

Right-click the sound icon in the taskbar (bottom right) and select Playback Devices from the context menu.
Select the current playback device in use and by default it should be the speakers. change to headpones click OK
then change back to speakers.
see if that makes a difference

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My Dell Studio 540 has lost its output to attached speakers.  I cannot tell if the problem is caused by upgrade to Win 10 or if I have experienced a coincidental motherboard failure.  I have tried a number of fixes that include uininstalling drivers, roll back drivers, and even installing the original Vista drivers that I have from the original system disks.  Nothing works. 
I do notice, by looking at the sound panel, the HDMI output seems to be operating because I can see where it indicates sound when playing some music.  However, I cannot get speakers or headphone input to work.  Even though I try the speaker plugs in any of the inputs, the sound panel still shows unconnected speakers or headphones.  
So, how do I get the system to recognize that speakers have been plugged in?  Is there another driver that I can use.  To date I have tried a number of Realtek driver and configurations, to no avail

Answer:Dell Studio 540 no Speaker or Headphone Sound - Win 10

Apologies for missing your post. The Studio 540 was never validated for Windows 10.

My advice is to disable the integrated Realtek HD audio in the Bios- Advanced- Integrated Peripherals. Then install a current PCIe x1 sound card in one of the PCIe x1 slots on the motherboard. A current sound card will provide Windows 10 drivers.

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Ok, so been using a dell XPS 13 2015 edition for about a month now.
An hour ago I tried playing some music and it wasn't playing. This led me to clicking the volume icon in the system tray and the following popped up: . Sometimes the "looking for errors" screen turns up instead, and it find something along the lines of "driver malfunctioning". I don't know the specific drivers for my sound card. Anyone suggesting something?

Answer:No sound: plug in the speaker, headset, or headphone

Open device manager, right click on the audio device, click uninstall, tick the box to remove drivers. Let that uninstall.

Download and install this driver: Dell XPS 13 2015 Audio Driver (Win 8.1 x64)

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My brand new Yoga 900 Microsoft signature edition is making an odd knocking sound straight out of the box. When I power up the Yoga 900, the sounds comes from the right speaker - it's as if someone is tapping on the bottom of the laptop. Muting the sound from the control panel doesn't help. What could the problem be? Thanks! Zain

Answer:Yoga 900 speaker makes knocking sound

And I've found out that the laptop isn't playing sound... problem with audio driver? But when I try to update the driver, it says the most updated driver is installed.

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No Sound From Speaker Or Headphone, Realtek ALC665 AC'97 -Windows 7 64-BIT

Hello everyone.

i have problem with my onboard sound card, i can't hear any sound from speaker or headphone,
i have in the back panel 3 jack, (i don't have front audio panel)
1 Blue - Line In
2 Green - Line Out/Headphone
3 Orange - Microphone
i try all the 3 jacks and nothing it's working.

when i install the windows, windows update install the realtek drivers from microsoft update, no sound from speaker or headphone.
i install the realtek driver from realtek website, still no sound from speaker or headphone.
AC97 Audio Codecs, version number is 6305, file named
the AC97 Audio Configuration utility (sound manager) in the system notification area of the taskbar Does not display.

in the sound properties (playback) the speaker icon is show and when i paly music the green bar are bouncing but no sound from speaker or headphone, and when I click on speaker properties there is no information about the "jack informaion" (green jack).

in the sound properties (recording) the are microphone icon, cd player icon, line in icon, aux icon, mono icon, phone line icon, setero mix icon, but when i plug the headphone with microphone the mic green bar not bouncing.

I have tried all kinds drivers and nothing works,
I have tried all kinds solutions,
I have tried the solutions "Windows 7 - Realtek HD Changing Jack output reassignments ( FIX )" not working.
Realtek HD Chang... Read more

Answer:No Sound From Speaker Or Headphone, Realtek ALC665 AC'97 -Windows 7 64

It could be that the ALC665 uses the Realtek HD driver and not the AC'97, which you can find links to the latest version here,

Latest Realtek HD Audio Driver Version

if you haven't tried it yet.

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Lenovo P50sAt work I am using USB headphones.Returning back home, I am plugging my 3.5" headphones and the sound is coming from the speakers.If I plug my USB headphone they work, but I want to use my headphones.If I reboot , the problem is resolved .. till I use the USB headphones again.I noticed that under "playback devices" no entries are listed when the issue is happening.I have the latest drivers and tried uninstalling realtek drivers and reinstalling.

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Hi I have 13-d029tu 2 units the both one have same problem.1. Left speaker have buzzing example Play Windows Background sound  on 80% or upper volume2. Then I plug headphone buzzing noise example play Stereo on 30% or upper volume I just open case on HP Thailand Refence case number 4778420275The HP Technical1. change mainboard2. change Left speaker3. Reinstall Windows and update Audio driver But the problem is still not resolved.

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Hello there, I noticed this happened awhile back on my X200 tablet but it's starting to annoy me now. One day my speakers decided not to work, but my headphones still work. I checked all my audio drivers and devices and even uninstalled and reinstalled them with this: Didn't work. I have included some images that may help: you can see, it shows level changes as music is playing, but I hear no speaker sound! Help would be appreciated thanks!

Answer:No Speaker Sound, Headphone works, Windows 7, X200t

Did you make any changes to the laptop right before it quit working? Add or remove any programs? Did the laptop get dropped, jolted or banged?  

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No sound from speaker but headphones works well

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I am using Dell Inspiron 15R N5010 laptop. Yesterday, I made several updates (Windows 7 Ultimate 64-bit updates, upgrade to K-Lite Mega Codec Pack 7.8.4 and K-Lite Codec Pack 5.3.0-64bit, upgrade to Avira Free Antivirus 2012 and so forth...). After that, when I play sounds and plug my headphone, the sounds keep playing through BOTH headphone and speaker.
This is extremely annoyed me because I have to work in the library, lab and class room with my laptop usually and I can't listen to music while studying with this problem.
Do anyone know how to fix this issue?
Thanks in advance.

Answer:How to stop play sound via both Headphone and Speaker [Urgent]

Did you install a different sound driver? You must use the Dell supplied sound driver for proper operation.

Here is the Dell IDT driver. Reinstall it and see if that corrects it.
Drivers and Downloads

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I made a clean install on my Portege R100-11Z of windows 7 and later a new clean install of Windows XP Prof SP3.

In both configurations I've got no sound from the headphone/microphone jacks. (yes I check all options: Mute / sound wheele at side / new drivers / Toshiba help program "remove mute" e.t.)
All configuration looks OK. I don't see anny message/warning at the configuration settings.

But I get sound via an USB headphone via the USB-plug.

It looks like that the onboard audiocard is running OK because I get the sound via the USB-plug.
What is the solution to get the sound via the headphone/microphone jacks?

Thanks for your help/advice.


Answer:Re: Portege R100-11Z no audio via headphone/microphone jacks, via USB sound OK

> In both configurations I've got no sound from the headphone/microphone jacks.

But does the sound come from the speakers?

Theoretically it could be possible that the headphone jack is faulty?
Inside the headphone jack there is a tiny switch which switches between the headphone and speakers.

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I have tried everything Microsoft recommends and everything the speaker manufacturer recommends, pairing / repairing, etc. Speaker pairs and is connected but no sound comes out no matter what source I try, Windows Media Player, online radio signal, etc. Help!

Answer:My bluetooth speaker pairs and connects but makes not a sound.

Originally Posted by Windows Central Question I have tried everything Microsoft recommends and everything the speaker manufacturer recommends, pairing / repairing, etc. Speaker pairs and is connected but no sound comes out no matter what source I try, Windows Media Player, online radio signal, etc. Help! can the speaker work with other devices such as a pc or phone?
Additionally, in the sound settings for your pc, there is an advanced section for volume for different speakers - check that the bluetooth speaker has the volume more than zero
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

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hi,i have a HP  Evo n610c laptop,   while i had the headphones plugged in i accidentally dropped the laptop..  To my utter total disappointment this left me with no sound in the headphones and in the internal speakers.. decided to take the laptop apart and found that the headphone jack has been ripped right of the main board...     like i say i have no sound through the normal internal speakers... does the laptop think it still has headphones pluged in?  Is there anyway i can disable it?,   its a shame to think that little headphone jack can destroy all the sound on my laptop.  Or do you think i can bypass the head phone socket with a new wire on the main board.. the only problem is it has quite a few solder  points where the socket originally snapped off..... Please help.

Answer:Hp Evo Laptop headphone jack fault. No internal speaker sound Help!

There may be more extensive damage than just the headphone jack.  Is it still under warranty?As far as soldering on a laptop mb, it's dicey at best.  Alan <>< 

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Today, I try my headphone in the first time.

Any expert here can tell me why my speaker can't stop the alarm (VIVIVIVI sound), after i pull out my mircophone and headphone?
The sound will stop by itself when I put my microphone back!

How to stop that alarm?

Answer:Sat L450D - Speaker can't stop alarm sound after i pull out mic & headphone

Hi buddy,

To be honest I really don?t know what you mean and I never heard about such an issue?
Maybe you can post more details about your notebook model, Windows installation and upload a sound record file about his?

Anyway, have you tried updating the sound drivers?

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hi everyonesorry for bad English Problem description :  Before installing Realtek HD Audio Driver in control panel > sound > playback windows show headphone jack but red led in headphone jack is on and I have only speaker sound when I put headphone in jack don't recognize it . After installing Realtek HD Audio Driver in playback device only show Speakers and I have Sound in speaker and headphone at the same time together. Solution that not work :I am Test this Solution but don't work !!!! :1. tested in windows 7 , windows 8 , windows 8.1 64bit2. tested with last driver from Realtalk and Lenovo driver download (and also orginal driver)3. tested with 5 headphone4. realtalk control panel don't show headphone that in jack (but after driver install headphone and speaker work at same time !!!!)5. I am checked to show disable device in playback sound window.  I am Thinking problem is : 1. Drivers that is in the Lenovo site have problem !!!!and should be updated because after I install driver it recognize the headphone but cannot stop the speaker at this time 2. my headphone switch in the jack have a problem anyone has an idea ?    


Go to Solution.

Answer:Y510P Speaker and Headphone Problem Play sound same time together

I may have a solution. Remove any Realtek/Lenovo driver and let Windows install generic driver. If the problem persists, then my guess is it is a hardware issue with the switching mechanism.

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Hello athere, I have noticed recently my headphone/external speaker port does not work. No sound comes out at all when I try to plug my headphones or external speakers into this port. Oddly, my volume is not "muted" and my default laptop speakers (the sound coming out of the hardrive) do work. Can somebody fix this problem? I have attached my general computer information and soundcard information.



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hi there, i just got myself an x100e and still configuring by myself on how to use it. it runs on windows vista with 250gb. this is my first time using a lenovo and windows vista product. just a little question. i have plugged in my headphone into the audio jack. but, the sound still came out from the internal speaker. also, how do i enable the internal and external microphone? i've been experimenting with the 'sound recorder' function to know whether the mic is working or not. but, i did'nt hear any sound being recorded although i have been speaking loudly on the internal mic which located below the 'ctrl' key. or, did i got the position wrong? about the headphone, i have tried using the 'sound' in the control panel. amazingly, when i test the headphone function over there, it works fine. i mean, i hear the sound in the headphone. but, if i were to play any audio using other apps such as youtube or windows media player, the sound still came put from the internal speaker phone, although i have plugged in my headphone at the same time. am i missing something? or should i change any setting over there?  also, i keep on hearing clicking sound from my laptop. not sure whether it is coming from my hard disk or not. the clicking sound is similar to the ticking sound from a moving seconds dial on a clock. the sound usually came out whenever i am running any programs on the laptop. so far, the laptop is working fine, but, just curious about the sound.. a... Read more

Answer:thinkpad x100e-speaker/headphone/clicking sound/webcam probs

Ive had the kind of same problem with what i think is the hard drive. If its sitting quit, it sound like the hard drive is spooling up and then clicks, then spools, then clicks. If I run a program that takes any computing power, it clicks away. It come from the right side of the computer, below the enter key, on my laptop. Right now there isn't anything I can do. As i need the laptop for school and if I sent it off to lenovo it would take time to get it back. Right now I am saving everything to my google documents for the time being. Ive tested the hard drive on all the lenovo hard drive tests as well as seagate ones, nothing shows to be wrong. So I just have to live with the clicking until I send it back to lenovo under the warranty. To me clicking = bad. So its just a matter of time. Here is my thread for more information. cpbs

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I met a strange issue. The sound from the internal speaker is automatically shut off when my T410s CPU temperature is high (e.g. >72 °C after playing some youtube videos for a while). But the sound from the headphone works fine regardless the temperature. The sound from the internal speaker is usually back after I press the volume up/down button, but it only lasts for a short while so that I'll have to press the volume up/down button very often to get the sound continuously in high temperature. This is really annoying. So I was wondering if anyone knows how to fix this problem? Thanks. BTW: I bought my T410s (model:2901CTO) with windows 7 pro about 3 years ago. TPfancontrol was used.

Answer:no sound from internal speaker when my T410s CPU temperature is high (>72 °C). Headphone works fine

Welcome to the forum!
I'd suggest booting a "live" Linux CD/DVD and verifying whether the issue persists in that environment.
Good luck.

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Hello, Something is stuck inside my headphone jack (really no idea what, it looks like some amber colored resin) This caused no problems until i tried to stick my headphones in (because i didn't know there was something else inside)Now the little switch inside is activated and i can't use my normal speakers anymore. Pulling the thing out is not possible it really seems glued inside, i can remove small parts of it by scratching with a screwdriver but i see no way to remove it without a drill. I googled for ways to shut off the port so i can revert back to the normal speakers (i really don't care about losing the headphone jack, i normally only use speaker sound) It seems the installed realtek drivers allow no option to deactivate it. I tried reinstalling the realtek driver, changed registry option "EnableDynamicDevices" but didnt find the more promising "ForceDisableJD".  The Windows driver also didn't help and i didn't find any other drivers available for this notebook. The BIOS also didn't have any option for this (but maybe i'm just bad at finding it) Is there any way to disable the port on the software side or a way to disconnect the hardware? I have soldering equipment here. I really don't care for a clean solution anymore, just hoping for a way to get the sound. Thanks for your help. Edit: whoops almost forgot the essentials: this is a lenovo z510 with win7 64bit that was not pre-installed (bought without OS)

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i encounter the same problem. my laptop is thinkpad e431. please help
Mod's Edit: Updated Subject line and moved post to the Thinkpad forum from the Lenovo Y & Z series notebook due to the difference in models.

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My dell inspiron 14z 5423 no longer have sound from both the speakers and the earphone jack.
This happened after I replaced the Battery and also the hard disk from 500gb to 1TB and upgraded to windows 10.
Before this, I was using Windows 8.1 and everything was working well. I have returned it back to windows 8.1 but the no audio problem still persist.
Also, my speaker symbol on the task bar shows a "cross" sign with "no audio output installed" displaying when I hover on the speaker icon.
Please I need help. have tried all options i can think of including driver updates.
One more thing, the sound driver are not showing up on the device manager window where other drivers are displayed.


Answer:No Sound From Speaker & Headphone Jack On my Dell Inspiron 14z 5423 After Chnaging BAttery and Hard Disk

pizzz4allthe sound driver are not showing up on the device manager window where other drivers are displayed.
Hello. Download this Win8.1 IDT audio driver for the Inspiron 14z 5423. There are two versions there -- get the one that says "File Format Hard Drive". Follow the installation instructions and see if the driver shows up in Device Manager.
If it doesn't, perform the PSA or ePSA sound test. If no sound during the test then there has been hardware failure. Could have happened during parts replacement.

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Something I am not quite following.
I love the look of and weight of the portege but cant understand why I cant buy one in the uk with 64 bit professional windows.

I mean 32 bit should only be able to address up to 3 to 3.5 gb.
They are being sold with upto 4 and all adverts suggest they can be expanded to 8gb.
Or can someone point me towards someone selling them with the 64 bit os.

Answer:Portege R700 - Why no 64 bit OS?

Hmm? The Portege R700-106 was delivered with preinstalled WIN7 64BIT PROFESSIONAL and additionally you would get Win XP DVD.

But this can depand on R700 notebook model...

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Hi I'm new to the forum and was wondering if people can give me advice on which solid state hard drive to buy for my Toshiba Portege R700 laptop?

I've heard a number of drives can give booting problems such as certain Ocz and Corsair models.

Ideally I'm looking for around 256 GB of storage space; any advice would be greatly appreciated.

Many thanks :)

Answer:Portege R700 - Which SSD should I buy?


You can buy any SSD drive which supports the SATA interface.
It could be possible that you will need to update the firmware but this should be checked with the SSD drive manufacturer

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I had 2x 2GB PC3 10600 ram in my R700 (i3) which is running Windows 7 x64.

I have some 4GB sticks of ram I wanted to upgrade my laptop to 8GB in total.

I put in the memory which consists of:
1x 4GB PC3 12800
1x 4GB PC3 10600

The laptop gets to the screen where it says "Starting Windows" and looks like it freezes before the windows animation.

If I try using 1x 4GB (either speeds) and 1x 2GB then Windows boots just fine but there is a problem when I use both the 4GB sticks.

I have tested the ram with Memtest and they pass the tests.

If I put the 4GB sticks of ram in a R840 (Windows 8.1 Pro), this boots fine.
If I put the 4GB sticks of ram in a R700 (i5 running Windows 8.1 Pro), this also boots fine.

If I try putting in the 2x 4GB sticks of ram in the R700-i3 and attempt to install Windows 7 or Windows 8.1 then it gets to the screen which says "Windows is loading files" and the progress bar completes but then the screen just goes blank and the fan spins up but nothing else happens.

I have previously had 8GB ram in the R700-i3 so I know it does support it. The BIOS detects that there is 8GB ram when I have both inserted and the BIOS is updated to the latest version which is 2.20 iirc.

Can anyone shed some light on the problem?

Answer:Cant use 8GB in Portege R700

Hi Borito

If specification says that your notebook model can handle with 8GB RAM than we must not discuss about it.
By RAM upgrade is important to use 100% compatible and two identical RAM modules (the same specification).
I have tested it on my machine too using standard and one ?cheap? RAM and my machine was death. With two identical RAM modules everything is OK.

Can you please post exact model name of your Portege notebook (R700-xxx) and I will try to find exact part number for 4GB RAM offered for this notebook model.

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Hello together,

so I bought two new RAM-sticks for my old laptop
Toshiba Portege R700-19T

But since I've installed them, the machine won't boot into an OS anymore.
The installed Windows 7 64bit goes to a black screen before the windows logo on startup (same with safe mode). And after a few seconds the fans are going fast but nothing seems to happen.

The next thing I tried was an ubuntu(12.04) live dvd. But this won't boot either. No error message or something, only an automatic restart after a few seconds of black screen.

Next thing was memtest86+ v4.20:
It crashes immediately sometimes to a black screen and sometimes to this .
I've tested my new two sticks together and alone, always the same problem. The old ones work perfectly and no crash from memtest.

In the BIOS is only one thing about memory and there it shows the correct "Total Memory Size 8192 MB"

laptop-mem specs from toshiba:

Standard : 4 (2 + 2) GBmax. Speicherausstattung : 8 GBTechnologie : DDR3 RAM (1.066 MHz)

link to product description from Toshiba:

old (working) ram-sticks:
2x Samsung 2GB 1Rx8 PC3-10600S-09-10-ZZZ M471B5773CHS-CH9

new ram-sticks:
2x G.Skill 4GB DDR3-1333 (PC3-10600)
link to shop where I bought it:

In my understanding the two new sticks should work well with my laptop, or am I something missing?


Answer:Portege R700-19T - New RAM -> no more booting

To me the issue is clear enough; the notebook does not boot due to new RAM modules.

Either the new RAM modules are not fully compatible or the RAM modules are faulty.

I would recommend you to test another modules; for example modules manufactured by Kingston.

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I'm replacing my HDD to a lower size 64GB SSD.

Unfortunately i cannot run the recovery cd, it stuck with error "not enough space".

I found that i got stuck when it try to create the DATA partition (to store the HDDRecovery)

Any help is very much appreciated.


Answer:Re: Portege R700-15P - Cannot use recovery cd on SSD 64 GB

Is the SSD detected in the BIOS? Maybe the system can't initialize the SSD properly.

What SSD brand and model is it?

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Hi all,

I've a problem about usb ports. When i rise up from hibernate or stand-by mode, any sticked environmental usb devices to USB1 and USB2 ports (printer, mouse etc.) cannot any action. But USB3 (E-sata/USB) port, always properly working. When i was reboot computer, properly working other ports to.

How can i resolve this issue?

Thanks in advance..

Answer:USB issues on Portege R700-M14


>How can i resolve this issue?
The easiest solution would switching the USB ports if the notebook is shut down or has not been set to hibernation mode ;)
But try to disable the power saving in control panel -> device manager -> USB hubs & controllers

But to be honest, this is not a serious issue...

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Dear all,

I'm not using my dvd drive at all and would like to replace it by a hdd/ssd .
Any way to do this?


Answer:Portege R700 - Replace DVD by HDD/SDD


I have checked specification for this Portege and cannot find info about this kind of upgrade.

In the past Toshiba has offered several different notebook models with separate ?SelectableBay HDD adaptor? and instead of ODD it was possible to put second HDD. Unfortunately I think it is not available for this Portege.

Have you tried to find some info about this?

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Hi all,

I have brought an R7001F7 few days ago, there are some question hopefully some of you could help.

1. The laptop base is not level (balance) and wobbles toward to right hand corner, the rubber foot doesn't not seems to be the culprit, not sure if it is the chassis malformed...

2. The memory status shows 4GB available but only 2GB usable, the speed is rather disappointed, is there any way to improve this? have I miss some setting? because it should reach maximum of 4GB...

Does anyone of you come across with the above issue? since I have just brought it, do you think I shall return the machine or contact the warrenty team? The problem is before I noticed these issue, I have already registered the machine on warrenty, not sure if I can still get a refund... on the other hand, I have already transfer all my files to the system... Therefore I would be much appreciate if someone could give me some advice here.

Thank you


Answer:Two questions about new Portege R700


Generally speaking you should contact nearest Toshiba service provider and ask for help. They know how to act in such situations, especially about some visual issues.

Can you please tell us which R700 do you have exactly (R700-xxx). Is win7 32bit preinstalled on your notebook?
More about RAM usage on 32bit OS you can read here -

What to say about notebook speed or performance in general? It doesn?t depend on RAM only. it is very important that preinstalled OS is configured properly. Original recovery image that you got with your notebook contains many tools and utilities that run in the background and reduce notebook?s performance.

I recommend you to check running applications (start > run > msconfig > start-up) and disable all useless tools and utilities. What makes OS slow is tempro and preinstalled antivirus software.

Check it out.

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Hi there

I have a Toshiba Portege R700. Over the last day or two it's been intermittently showing the message battery power low when it's been plugged into the mains. This morning it did the same then shut down.

I've put it on charge but now it will not start at all if i press the power button (nothing happens). If I remove the power lead and press the power button, nothing happens. if i remove the battery then replace it, then press the power button, the fan starts momentarily and the screen comes on showing the 'Toshiba leading innovation' then it goes off. Hope this makes sense! I?d be very grateful for any advice or opinion.

Thanks so much.

Answer:Portege R700 will not turn on

What happen when you remove battery and try to start notebook with AC power supply only?

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Not sure what the changelog is.

Answer:Portege R700 - BIOS 1.90 now available

Unfortunately Toshiba Europe doesn?t offer list with description what is new in this BIOS update.

As far as I know on Toshiba US support page you can find this list.

Check it there.

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Hello !

I've an issue with my computer : sometimes (quite often, always at the wrong time) it freezes, the fan starts to turn very quickly and makes lot of noise, and I can not do anything other than shut it down by pressing the "Stop" button for a while.
This happens very often when it's on my docking station, but not only. Because of the fan, I've always had the impression that the problem is due to the heat, but now it's winter and my room is about to 19?C, I can't do anything!

Is that something which happens to other computer than mine? Can I do something about it? Can I send it to Toshiba and they will do something about it?

Thanks in advance for your answer,


Answer:Portege R700 freezes often

Sounds like you need to update the Fingerprint driver. If you have Service Station installed, use that to update the driver. Otherwise grab the driver from the Toshiba website from the R700 downloads page.

Or if you don't use the fingerprint reader, you can simply disable the biometric fingerprint device in Device Manager.

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I just ordered an R700 and am hoping to upgrade the 320GB HDD to an OCZ Vertex 2 SSD.
How easy is it to replace the hard drive in the R700? Will I need to remove the keyboard is there a panel on the back?
What size hard drive will I need - 2.5" or 1.8"?
Will an SSD simply plug in using the existing connections, or is something else required?


Answer:HDD replacement on Portege R700

According notebook specification Portege R700 has 2,5? HDD and it is HDD with SATA interface so I think you should order 2,5? SSD with standard SATA connectors.

HDD is placed at the bottom side near the cooling vent and it is fixed with one screw only.

Remove the screw and HDD cover. You will see how the HDD is placed and how it must be removed.
It is very simply and you can do this alone.

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Hello, I need to upgrade this modell R700-1CC with 3G.

Anybody know how can I solve this problem?

Answer:3G upgrade on Portege R700

I?m not 100% sure but I think such upgrade is not possible.
I think Portege is either with or without 3G module. It is not known to me that Toshiba supports such upgrade.

What you can try is to contact nearest Toshiba service provider and ask for help.

They have maintenance manuals and also direct contact to Toshiba so they can pick up all info that can help you.

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I have recently got a R700-15Q.
When running the customary updates Toshiba have recommened several 3G drivers and software updates but one won't install and the others don't recognise a 3G device.

I can not seem to find anything that says this notebook has 3G capabilities but why would Toshiba recommend these updates?

If the notebook doesn't come with 3G hardware - is it possible to install it?

Thanks for your help.

Answer:Portege R700-15Q - does it have 3G capability


This notebook model does not support Bluetooth and does not support 3G module
It?s support just WLan.

The point is that there are different R700 on the market with different hardware components and configurations but one image.
Therefore you can receive such update notifications.


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I wanted to upgrade the existing RAM (2 x Samsung 2GB 2Rx8 PC3 - 8500). I've installed 2 x Samsung 4GB 1xR8 - 12800S, but it didn't work.
The notebook didn't boot (black screen and fan always working).
I guess the problem is with the 1xR8 of the "new" RAM instead of 2xR8 of the existing one. Could anybody give me a suggestion and advise on the right memory I should buy?

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I've a two day old Portege R700 and it has developed a freeze and fan issue. Actually it kicked in on day one.
Basically the screen freezes and the cooling fan kicks into gear and nothing else responds until you do the off & on again thing. Its happened a couple of times now on two different days.

Any ideas?
Send it back?
Download an amazing bit of software I currently know nothing about?
Persevere on the toshiba website until I find out how to contact Toshiba directly rather than you good folk?
Ignore it and hope it goes away?

Any advice welcome. Though please make it as basic as possible as I'm a bit of a novice when it comes to the technical stuff.

(Just in case you're thinking about overheating, based in the UK and it isn't a hot day and there is free air circulation around the laptop. The second freeze happened after only ~2h30 of use.)

Answer:Portege R700 - freeze & fan

It is not easy to discuss about such issues.
1/ we don?t know which OS do you use
2/ OS configuration is not known to us
3/ who knows which additional software do you use and what is running in the background
4/ does this happen with AC power supply, battery power supply or in both cases

I really don?t know what so say at the moment. What you can do, if possible, is to contact nearest authorized service, visit them, explain the situation and see what they will say about all this.

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How can I replace the SSD by a standard-HDD? Toshiba used special connectors in the R700-172.

Message was edited by: tron

Answer:Portege R700-172 How to replace SSD

Hi tron,

Can you post a screenshot of this special connector?

As far as I know all SSDs on the market have the same connector, it?s SATA port so I can?t imagine that you are not able to install a normal HDD because they have the same SATA port as SSDs.

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I am considering the purchase of an R700. I have or look after several other laptops and desktops (for a charity) and they are all still running Windows XP.

Is it still possible to downgrade a new R700 to run Windows XP so that all my machines can be on the same OS.


Answer:Re: Portege R700 - Is it possible to downgrade to XP?


The compatibility of other operating systems you can check on Toshiba website yourself if there are other drivers available.

As you can see on official driver download page all drivers for Windows XP are available so it supports XP! :)

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I have a Toshiba R700-18P that will not boot. Flashes the LED of the battery and disc, makes the activation noise of the CD player and turns off. Nothing appears on the screen.

What could it be?

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I recently bought a Portege R700 19M and I have downloaded the latest version of the BIOS available in the Toshiba support page and when I run the .exe file, it doesn't work with this message: "The computer is not supported"
And, when I have a look in the HWSetup Toshiba tool, it doesn't display the BIOS version but some weird character (not usual letters) so I can't know which version is installed.
thank you for your help

Answer:Portege R700 - Can't update the BIOS

Hi buddy,

Do you update the BIOS on preinstalled Windows version from Toshiba?
Are you logged in as Administrator when you try the update?

To be honest I doubt it?s a problem of released BIOS update because I found other threads where users report that BIOS update was successful.

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what is the BIOS EC?

in my BIOS it states BIOS version of 2.10 and EC version 1.40

on toshiba website latest revision is BIOS v2.10 and EC 1.50 as same flash update download. but as the BIOS is already upto date i want to know if trying to flash for the EC from 1.40 to 1.50 would be worth it?



n.b. presume the latest R700 BIOS is v2.10 as stated on the website? is there anywhere else i can check?

Answer:Portege R700 - BIOS EC update from 1.40 to 1.50

I believe the EC is an important function so I would update the EC to ensure the notebook is running optimally.

I don't know what was changed but you can usually find this information on the Toshiba America website in the support/downloads section/

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Hello friends,

i have Portege R700-1321 Laptop.
about 1 year a go i was update my BIOS version to 2.20 and after that i cant enter the BIOS!!!
try any way but noway :(

when press F2 after rebooting computer nothing append and reset again .
try to F10 ro change boot order but again just restarting :(
i need to change boot order to install new fresh OS and of course change my BIOS setting.

please help me.
if any body had a same problem or know way to fix it :(

Answer:Cannot enter BIOS on my Portege R700

Can you use F8 or F12 at start-up?
Is maybe ?fast boot? option enabled? Check it out please.
Open Toshiba assist > optimize > Toshiba HWSetup > Boot priority. There you should find option for boot speed. Be sure it is set to ?normal?

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Good evening,

I needed a new battery for my Portege R700-11P. I had a battery model PA3832U-1BRS and I bought a new battery that fits this. To be honest the battery was rather cheap, so I already thought back in my head that there might be a downside to this.

However, my problem is the following: I put the battery in and plug the laptop in. Then my laptop will show the orange charging light for a few minutes before it says that it's 100% charged (and the light turns yellow). Then I unplug the laptop to test whether the battery is charged and immediately the laptop shuts down. This means the battery was not charged at all, right?

So it says the battery is fully charged but isn't. I already removed the AC/DC and the battery and pressed the on-button for 30 seconds but it didn't help.
So, what can I do about this? Is the battery faulty?

Help would be extremely appreciated

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Hello everyone,
My laptop is working very slowly lately and I've decided I want to upgrade the memory and add an SSD.
I have 2 memory chips installed - 1GB memory chip and 2GB memory chip.
I want to replace them and install 2 4GB chips.
I've been trying to find out the what are the specs of the memory that will be compatible with my laptop?
I would appreciate any help.

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I have a Portege r700 with original Windows 7 OEM installation.

The Windows 7 is up to date and Windows Update program is offering me to upgrade to Windows 10.

The upgrade process is starting fine, downloading & pre-configuring all necessary stuff, then finaly ask me to reboot the system in order to go on with the upgrade.

After a few seconds, the reboot process is launched, and load... the current Windows 7 system, saying that an error occured during the upgrade process.

I performed a few tests ; I am also a Linux fan so I tried to boot the system with a LiveCD of my prefered distros : after loading the prompt menu asking what I want to do (liveCD boot, install, diagnose, etc.), it reboots... and show me again the prompt menu (prompt menu is a GRUB feature, the kernel has not been loaded at this time).

I understand that "something" (and I guess it is the Toshiba restauration system) is preventing me to boot on something else than the original partition, preventing the Windows 10 upgrade.

Any idea ?

Answer:Portege R700 - cannot upgrade to Windows 10

I was offered the free upgrade on my R700-12U and R930-1DK Toshibas - and the upgrades was done without any problems. However, if I understand it right, the R700 is not on the list of upgradable units but it worked very well on mine, starting from updated W7.

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Hi everybody :-)

am looking bios v. 1.50 for toshiba r700 model PT311E sold e.g in Poland.
On Toshiba download page is only new version 1.60 but I need previous version 1.50.

Can someone help me and send me via e-mail ? [email protected]

thanks a lot.

Answer:Portege R700 PT311E -I'm looking for Bios v1.50


Unfortunately, Toshiba European driver page provides just the newest BISO versions.
But I found also older BIOS versions on the Toshiba US driver page.
[Portege R700-S1320| rpn=PT311U&modelFilter=R700-S1320&selCategory=2756709&selFamily=1073768662]

But it?s for Portege R700-S1320 and the series PT310U / PT311U / PT314U
So possibly it?s the same BIOS which is designed for Portege R700 PT311E (E means European U means USA)

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Is there anyway to add express card slot to R700-18E? It does not have express card slot on it. It is possible to add express card slot with docking station? Or any other option?

I want Express card slot for graphic card upgare.

Answer:Re: Can I add Express Card on Portege R700-18E?

In my opinion you should use such adapter . I think it is easiest solution for you.

What do you think?

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Attempting to reinstall Windows 7 on my R700-1DD but I am coming across the dreaded select the driver to be installed page.

Ive installed OS's on many systems before so know to be looking for a chipset or Sata driver.
However i cant seem to find any, maybe im missing something?

If anyone could shed some light on the situation or point me in the right direction of some drivers would very much appreciate it



Answer:Portege R700-1DD: Windows 7 installation


All Win 7 drivers for Portege R700 PT311E are available on the Toshiba European driver page.

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I have a very annoying problem:
My touch pad is deactivating and activating itself all the time. As if i would constantly press fn+f9 (several times in a row). I had this problem before but it just stopped. It seems the problem occurs more often when using the keyboard.
And the small on/off-Button doesn't seem to work.
I cleaned the keyboard and removed the F9-button in case but the only result was that I can't put it back as it won't stay in position...

please help me. I can barely use the keyboard as I am constantly interrupted by the touch pad on/off-message.


Message was edited by: kashel

Answer:Portege R700-174 - Touchpad randomly on and off

Alright I solved the issue. There is a function key utility downloadable in the drivers section of
It blocks the pop-ups and everything just works fine for now :)

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I came to know that the cooling problem on the R700 latop is due to a bad design.

To be more specific, aluminium was used to build the heat sink instead of copper as it is showed in the Toshiba commercial video (see below please). I sent my latop for repare and it is just arrived in Sommerdae (Germany).

Nevertheless I want to ask a a replacement for an other laptop out of this range if the problem heat could not be fixed definitely.

Best Regards,
Tahar B.

video link:

Answer:Cooling issue on Portege R700


A friend of mine bought an R830 and we talked about the cooling modules performance on his R830 and we compared the performance and heat dissipation with my R series notebook.

My notebook is runs more quiet? we have compared the settings and I think we could find a workaround for this?

I have updated the BIOS is the past? and I recommended checking the Toshiba pages for newer BIOS. Indeed the new BIOS was published and could flash the BIOS as well?

Furthermore I?ve improved the power management settings in Win 7
Control Panel - Power Options - Change plan settings - Change advanced power settings - TOSHIBA Power Saver Settings - Cooling Method ... Here I set both options to battery optimized.

I also disabled the Intel Turbo boost technology in BIOS because I didn?t notice any performance boosts if this option was enabled? so I tested this with disabled option?
Last but not least the Toshiba HW setup seems to contains options for CPU? I set the option ?Dynamic CPU frequency mode? to first option ?Dynamically Switchable??

seems that notebook runs quiet and I?m pleased with that?

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Firstly, there is no fingerprint driver for the Portege R700 - In this case an R700-181

I am using Win 7 x86 - no driver in our entire driver repository will work for this device, which is apparently an AuthenTec AES 1660.

Out of all the different OEMs we buy or have bought hardware from, Toshiba is by far the worst. So bad in fact it has prompted me to complain.

Secondly, despite Intel and ATI updating their display driver to account for a reduction in the available memory space for kernel modules in Windows, due to a security update (as detailed here, because Toshiba cannot be bothered, or dont have any concern for after sales support, it means that we have dozens of devices blue screening.

The only workaround is to not install this security patch, which due to the nature of our work is totally unacceptable. This patch has been created for a reason, and that is to improve security, but Toshiba customers cannot benefit due to poor support from Toshiba.

Incidentally, I have finally found a driver that works for the R700 by finding an old driver from a different model.

Sort yourselves out Toshiba - we will not be renewing out contract with the reseller at this rate.

Answer:No Win 7 Fingerprint driver for Portege R700


The fingerprint software for Win 7 32bit is available on Toshiba European driver page.

You can choose The Portege R830 since the fingerprint software is the same.

<img src='' border='0' width='550px'/>

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I would like to put the standard windows 7 OS on the laptop (R700-14f PT310E)
I'm having problmes to make Fn + F8 work.
It only lets me disable or enable the bluetooth.

Now I think the problem lies with the driver of the wireless card ( broadcom)

The prepared image of toshiba has driver Broadcom driver version :

in the download section i can only find driver version:

Broadcom Wireless LAN Driver Windows 7 (32/64)

best regards,


Answer:Portege R700-14f - Cannot enable the WLan


Well, if the Wlan driver is not installed then you will not be able to enable the WLan using FN + F8
This means that you need to install WLan driver.

I recommend checking the WLan card. Install an diagnostic tool like Everest home edit which will help you to get the WLan card details.

All drivers can be found here:

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Is it possible somehow to put an HDD disk where theDVD player is at Portege R700-1CZ?
Any help appreciable.

Answer:Portege R700 - can I change the DVD player with HDD?

As far as I know something like this is not possible and Toshiba doesn?t offer HDD caddy for that.

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Hello there

I have just purchased a R700-184 and the plan is to sling W7 Ultimate 64-bit, 8gb of ram and a SSD into it

my question is as its a HDD as standard, what are the limitations and issues i'm likely to encounter carrying out this upgrade?

thanks in advance


Answer:Portege R700 - SSD Upgrade Limitations


There is no big difference between the SSD and HDD so usually the notebook should be able to handle SSD SATA drive properly.
In some cases a firmware update for SSD drive is needed but usually this is provided by SSD drive manufacturer?

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I bougth Portege R700, and i have now some trouble.

the button for desactivate the touchpad is not working.
the button on the top rigth of keyboard (the eco button), don't pass the pc from normal to eco, but open windows mobility center.
when i press th FN key + other like volume for exemple, i have no information on screen.

also why the ligth for wlan is all the time activate also when
i desactivate the WLAn (the orange ligth under the touchpad)

i did reinstall TVAP, but nothing change.

please could you help me to find again all the function of my laptop.

is running in WIN7 x64 french.

thank you.

Message was edited by: sapeur3873

Answer:Portege R700 - some buttons don't response

There are too many different issues and if you will try to fix one by one it will take too many time and there is no guarantee you will have success with all this.

Best thing you can do is to set notebook to ?factory settings? again and start using notebook with ?out of box? state. After doing this at first check all this and be sure everything works fine.

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In my company, we are going to buy 3 portatil computers model Portege R700-1E0
Our computers staff is installed in Windows Xp.
My question: Is it possible to realize downgrade to Windows XP?

Message was edited by: GROSADO

Answer:Re: Downgrade Windows XP for Portege R700-1E0


I have checked Toshiba support page under and I found WXP drivers, tools and utilities for WXP for your Portege R700 (PT311E) so you should be able to install WXP on this Portege notebook.

If you need more assistance you are welcome.

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Pressing Fn+F8 to enable/disable wireless on an R700 - what registry key values does this change? Is anyone able to tell me the Registry path for the wireless functionality on the Portege R700's?



Answer:Portege R700 - Registry key for FN+F8 key combination

Hi buddy,

The exact registry key only knows Toshiba. I can tell you that FN keys are controlled by Value Added Package and Flash Cards Support Utility.

Both tools can be downloaded on official Toshiba website so for FN keys you need an additional tool and it?s not only a simple registry key.

Do you have any problems with FN key combinations?

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Hi every body

How can i access to the built-in Webcam of my Portege R700 with a third part software Polycom PVX for exemple, in the configuration panel of this software i can choose the toshiba webcam as video device, but it doesn't work ( no image)

Thanks in advance for your help

Answer:Portege R700-1DL built in Webcam


To be honest I never heard about this problem but if you want to use the webcam with external software like Skype, you have to close the webcam software first. For example the webcam software will be started with Windows and you should close it before you start such an 3rd party program.

Check this!!!

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