Computer Support Forum

Portege R500 - Unknown button on desktop

Question: Portege R500 - Unknown button on desktop


I have a Portege R500 and I noticed a small button in the upper left corner of my desktop (see screenshot, inside the red circle). The button looks very much like a close button on a window, but if I click it, nothing happens. It appears when I minimize all my opened windows. When I press the "display desktop" button in the "quick launch bar" however, it isn't there.
Has someone encountered the same problem or does anyone has an idea where this button comes from and how I can prevent it from showing up?


Thanks in advance

Message was edited by: [email protected]_BE

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Answer: Portege R500 - Unknown button on desktop

Hi there,

do you have ICQ installed? If yes, then you know what this "object" is, it?s the sign that ICQ runs in the background. Otherwise it?s some other application which runs in the background and places such a symbol somewhere around the desktop.

Could you please tell me which 3rd party apps are installed on your machine? Would be useful to know, maybe we can figure out what this weird symbol means..


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On the top right of my keyboard (Portege R500) theres a button which shows a square in the foreground with a sun in the background.

I assume this is some sort of glare/brightness button to be used outside.
However pressing this does nothing.

Can anyone suggest what this button is and how I get it working?


Answer:Re: Button on top right corner does not work on Portege R500

I think you are speaking about the ?Outdoor display switch?.

This back light on/off button enables and disables the display?s back light .

Are you sure that you didn't notice any difference pressing this button??

If you turn off the back light outdoor in a good weather, you can use the computer for a longer period.

Maybe I?m wrong but usually it should be able to configure such button in the OS ?Power Options?.


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I have reinstalled Win XP(include formatting HDD) so recovery is impossible...
I need a link or an exact driver name to activate FN buttons on my keyboard...

Please advise...

Answer:Portege R500: Need XP drivers for FN button utility

I think you need to install the Common Modules driver for the R500. This can be found in the downloads/support section on the Toshiba Website.

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I've a Portege r500 ppr50e-05402ren on which I've removed vista and installed winXP.

I have installed the sound, bluetooth, lan, wlan, video and sd drivers.
However I still have an "unknown device" listed with an exclaimation mark in device manager.

Does anyone have an idea what this might be?



Answer:Re: "unknown device" on Portege R500 after XP installation

Install simply everything from the Toshiba page.

But possibly you are speaking about the PCI memory controller.
It?s Intel Turbo Memory also called Intel Flash cache logic chip. It is quite new technology designed to support new Vista capabilities and XP doesn?t supported it. Therefore the unknown device in the device manager

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I search the drivers for the two Unknow Devices in the hardware-manager:

"Intel(R) 82801GBM (ICH7-M/U) LPC Controller"
"Microsoft ACPI-Compliant System"


Answer:Portege R500 - I've got two Unknown Devices after XP installation


Did you install all Toshiba XP drivers which appear on the Toshiba European driver website?

There you can find also an ?installation instruction? document which provides the right installation order. Please check if all XP drivers were installed as mentioned in this doc.

Furthermore you should check if you have installed the MS WinXP SP2 and the Intel chipset Utility.


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Hello everyone,

I' ve downgraded a R500 from Vista to XP Pro SP2 and installed all drivers from the support page in the correct order yet in the device manager are still 4 unknown devices called "Data Interface". Their hardware IDs are:


All 3 USB ports are working normal and at full speed, the Data Interface got to be something else.

Thanks in advance for any advice or help

Answer:Portege R500 - 4 unknown devices after downgrade from Vista to XP


this are the modem and the com devices of your build in 3G module.
Unfortunately the drivers are not available on the european download page now.
I assume it will take a few days till the drivers will be released.
Please watch for it.

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I have recently downgraded my Portege R500 from Factory-installed Vista to WinXP.
I have managed to install with no problem, and I have now encountered an "Unknown Device" which I cannot fix.

The details of this device:
Location: on Interl 82801GBM (ICH7-M) LPC Interface Controller - 27B9
Device Instance ID: ACPI\IFX0102\4&38462492&0
Hardware ID: ACPI\IFX0102 *IFX0102
Compatible ID: *PNP0C31

If anyone can help, please help!!!!!!

Answer:"Unknown Devices" after downgrad from Vista to WinXP on Portege R500?

This is Trusted Platform Module.

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After installing the most recent version of Toshiba's Value Added Package, the two buttons (toshiba assist and backlight on/off) do not work properly: they open instead a firefox browser window.

I assume there is something to configure in the "optimisation" section of Toshiba Assist.
When I open the program "Toshiba buttons functions" (sorry for the puny translation, in Spanish it's called: "Funciones de botones de Toshiba") all the entries are blank and I have to indicate the Url of the program supposed turning off my LCD's backlight...
I have no clue where to find this executable.

Can anybody help me?

Answer:Re: Portege R500: Contros button doesn't work after installing update

Why you don?t use the OS restore option?
The OS supports the option called ?system restore? and this helps to set the system to the previous point.

Check it, maybe it helps to get the old version of the Toshiba's Value Added Package.

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Which difference are between model Portege R500-121 3G and R500-11z ?


Answer:What difference between Portege R500-121 and R500-11z

Both notebooks supports:

CPU - CORE2 DUO U7700 (1.33GHZ)
HDD - 160GB (5400RPM) SATA
INTEL 11A/G/N Wlan card

And the only difference is that R500-11Z does not support the *3G module* !

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Does anybody know the difference between Portege R500-10J and Portege R500-11C?

Answer:Comparing Portege R500-10J and R500-11C


I have searched and investigated a little bit on different websites and it seems that both Port?g? R500 notebooks support the same hardware specifications:
Intel Core 2 Duo 1.2GHz / 2048MB / 160GB / TFT12.1 / Intel GMA 950 GPU

I think these both notebooks are delivered and designed for different countries and therefore the model number is different.

The Portege R500-10J PPR50E-00K00PSP seems to be delivered in Spain and the Portege R500-11C PPR50E-00K04LRU can be bought in Russia.

Best regards

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may I ask if there is a way to boot with 3GB RAM, so to use the the 1GB that it won't be able to see as ramdisk?


Answer:Portege R500 - Can I use 3GB RAM?


As far as I know the Portege R500 can be upgraded to 2GB RAM. Therefore you need DDR2 667MHz RAM.

> so to use the the 1GB that it won't be able to see as ramdisk?
To be honest I don?t know what you mean with this.
With special tools you can create a RAM disk in the RAM. Google for this.


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Hello dear friends
I bought a laptop - Portege R500-106 with Vista,
I want to format my laptop and install Windows XP. Can I do that and how can I get the driver for my pc?
Yours Mery

Answer:Need WXP drivers for Portege R500

I would also like to be able to do this.

I think the key thing one needs is the hdd sata driver which I have not seen on the drivers site.

I've found Vista very sluggish, even with 2MB RAM. I have also tried installing XP on a virtual PC (using Microsoft's free Virtual PC software - it is tricky and although it works OK the shared drive one can set up to move files between the two OS's only supports short file names.

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Hi. Have issue of replacing, replace ssd.

I got PORTEGE R500 (version PPR50U-02M01W) with SAMSUNG_MCCOE64GQMPQ_SE805B0137. It has only 64 GB.

I contacted Toshiba service asking to replace with something bigger, they said it's impossible! HOW SO? It should be possible to replace 64GB SSD to 256GB SSD!

If somebody can give me the link to SSD, which gonna fit 100% in my existing ssd will be very thankful!

Answer:Portege R500 - Can I change the SSD?

>I contacted Toshiba service asking to replace with something bigger, they said it's impossible! HOW SO? It should be possible to replace 64GB SSD to 256GB SSD!

And why should not be this possible? Did the technician say this?
In my knowledge it should be possible to use any SSD drive since the SSD drives use the same interface like common HDDs?

As far as I know there is a SATA controller and common SSD with SATA interface should work?

That?s my opinion?

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Does the R500 range have a built in microphone?

Answer:Does Portege R500 have a microphone?

Yes I think there is. Do you see a hoIe on the front-left corner? Try turning up the Microphone volume in Windows.

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I'm just experiencing a HDD failure in my Portege R500.

It won't recover from the Recovery Disk so all options seem to point to a new HDD. Is this something that needs factory fitting? How much to replace (160GB)? Is there an option of a solid state drive instead? I remember this was being talked about?

Adrian Lucas (UK)

Answer:Portege R500 - HDD failure


You can use every SATA HDD, because there is no capacitiy limit. So you can buy the biggest 2,5? HDD and I think it?s a 500GB.

You can use the Product recovery disk for your new HDD and then you will have the factory settings with all drivers and tools from Toshiba.

I don?t know if its possible to use a SSD but I think it?s better to use the same technology as was integrated. So it?s sure that you have no problems with your new drive.


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I would like to install Microsoft Win XP on my Portege R500 12Q (128GB SSD drive)

If I start the installation from CD, there is normally the possibilety to install a third party driver through pressing F6. But the problem is, that nothing happens if I press F6 in this moment (tried out more than once).
Ok if I wait i get the possibilety to specify the mass storage because installation program did not found any. If I want to install the drivers now, the only possibilety is to instal it from Drive A: (Floppy) but I dont have a floppy drive.
Over all I did not found the SSD- Driver at the Hompage but I think it is included in the Matrix Storage Manager, isn't it?

Is it really that difficult to install Win XP on a SSD? Please help me.
Thanks in advance.

Answer:Re: Win XP Installation on Portege R500 12Q

I have found possibility now:
Changing the BIOS options to recognize the sdd as a ide drive should I leave it like that ore change it again?

If I change the setting again in the bios I always get a blue screen, but I can not install the Matrix driver (SSD) as long as I dont change the setting and I think I dont use the possible speed of the SSD.
Any ideas? please

Message was edited by: swuerrer

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Hi there.

I have a new Portege R500 running WXP. It works really well except for one thing, when I try to add a USB device that does not install automatically.

I get the "add new hardware" wizard, which finds the drivers and starts to copy the files... but that is as far as it gets. The animation of the files copying into place goes and goes and goes, but never exits. By this point the whole machine has frozen (only the mouse pointer is responsive) it even ignores ctrl-alt-del and I have to power the machine off.

I have tried several times, with a couple of different drivers and always get the same result. The device installs fine on my old M100, also running windows XP.

If anyone knows what is going on (and more importantly, how I might fix it) I would be really grateful.


Answer:WXP and Portege R500 - Cannot add new USB hardware


To compare 4 year old M100 (designed for WXP) and newest Portege R500 (newest hardware and Vista preinstalled) is for me pretty flippant.
Can you please tell us which external device you want to use with your beautiful Portege? Maybe a printer?

One more thing: have you noticed the same issue using different USB devices?

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My Portege R500 has a C2D U7700 processor, which is always operating at half it's maximum speed. And when I say always, I mean that CPU load makes no difference, battery/AC-power makes no difference, and power plan also makes no difference.

Note that I am not talking about P-states! The processor goes to 1,33GHz when I expect it to. I'm also NOT talking about the thermal throttle, because the cpu is not overheating at all. I'm talking about the *normal power saving throttle*.

How do I know this?

Well, I turned out that this CPU is actually slower than a Atom N270. That couldn't be true, so I went to investigate. I downloaded [RMclock|] and noticed that the throttle never goes higher than 50%. RMclock can also forcibly disable the throttle, and then YES my laptop is literally twice as fast (which can be seen in any CPU benchmark). But after 10 seconds or so, the throttle is back and the laptop is back to half it's maximum speed.

Alright, here's what I've tried so far:
1) In HWSetup, set Dynamic CPU Frequency Mode to "Always High". No change.
2) In Vista, enable "High performance" power plan and max out the "CPU power management" option in advnaced options. No change.
3) In RMclock, set the profile to *only* use the throttle state of 100%. No change.
4) In RMclock, disable the C1E instruction. No change.

So. How do I get the throttle to operate and 100% when I need it to? Otherwise I could... Read more

Answer:Portege R500 - CPU never goes beyond 50% (throttle)

Hello Thany

It will be interesting to know if you still use ?factory settings? with all preinstalled Toshiba stuff or you have maybe own OS installation?

What is the CPU load in idle state?
What happen if you open several applications and you expect more power?
Does CPU usage goes to 50% only and stays on this level?

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My basic problem is this - I have a Portege r500 with Vista on it. I'm trying to upgrade Vista to XP Pro, but when I put a bootable XP install CD in the drive, it spins up, seeks around for a while, and then I get a blank screen with a blinking cursor on it.

Now I've done this before, so I know that something is supposed to happen next, but nothing does. And I've tried 3 known good install CDs, so it's not a CD issue. Do I need some BIOS/firmware update to boot from CD on this thing? Or am I missing something?



Answer:Portege R500 does not boot from the XP CD

Well? usually the Portege R500 should be able to boot from the CD/DVD drive and should start the setup installation procedure from the Win XP SP2 CD.

But there is one tricky thing.
The Portege R500 needs a Intel(R) Matrix Storage Manager (iMSM). This iMSM is necessary to recognize the HDD and to install the Win Xp on the HDD.

I would recommend creating a new Win XP boot CD with the software called ?nLite? and to include the Microsoft SP2 and the Intel Matrix Storage Manager (iMSM) into the Win XP.

Then you could use this CD for the installation.

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Sorry if this is a frequent question, but i had not luck with searches.

I have a pair of Portege R500-11y with SSD disk and i would like to downgrade them to XP. (speed issues)

First question. Is it possible or are there any problems?

Second: i guess i have to install SSD driver, with nlite or F6 at win installation, but which is the correct driver? Can anybody give me the correct link, please?

Is it this? Storage Manager from Intel.

Thank you for your help, and sorry again if this is a RTFM question.


Answer:Re: Portege R500-11Y with SSD: I want to install Win XP

i found it!

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Hi there,

Recently a colleague of mine has been experiencing issues with her portege R500 laptop. The display either turns black with white text (but the image is cutting and very blippy) or the display goes black in general. The laptop is very hot to touch when this happens and if powered off and then turned back on the power LED comes on, but no other LED such as HDD/ wireless as usual.

However, if left for a few hours it turns on fine. I decided it was overheating and was ready to RMA the machine, but when it came to me trying to repeat the heat / hardware failure with numerous stress tests the laptop performed fine for hours on end even with 90-100% load the whole time.

Could this issue be something other than overheating itself? I don't want to RMA a symptom-less machine, but at the same time it's not suitable to pass it back to her for her to do her work on. I've already taken a can of compressed air to it, so its not the venitlation / fan being faulty.

Many Thanks.

Message was edited by: oakala

Answer:Portege R500 - Overheating?

Hi buddy,

Theoretically it could be an overheating issue but it could be another problem as well. This must be checked from a notebook technician. It?s very hard to say what is defective so you need professional help.

It?s good that you have already cleaned the fan using compressed air spray but maybe the thermal grease must be renewed. Just ask an authorized service provider if it?s necessary and if they can do it for you. :)

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Where can I find XP drivers for a Portege R500-106? Driver download page only has XP WLAN driver and no others.

Answer:Need WXP drivers for a Portege R500-106

If you can not find drivers there is just one simply explanation. This new Portege notebook model is not WXP supported yet. Enjoy Vista till WXP support starts.

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I can not locate the CD/DVD anywere in my laptop.
The drive does not show "my computer" or "Equipo" and if I go to the Panel of control "Panel de Control" does not show as a hardware installed.
It has just disappear.

But if I open in and close it makes noise and seems like is trying to read the DVD/CD.
But nothing happens. Please any suggestions.



Answer:CD/DVD of my Portege R500 has disappeared


Please check if your CD/DVD drive is recognized in the BIOS.

If the BIOS didn?t recognize the internal CD/DVD drive then hardware could be faulty.
This would mean that the whole CD/DVD drive must be replaced.

Check this firstly and come back.

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[email protected],
is it possible to change the HDD of a Portege R500 or is it something special? And wich size do I need?

Answer:Portege R500 - HDD exchange possible?


Of course you can change the HDD of the Portege R500 but this is a little bit tricky. As far as I know you must remove the completely base cover and therefore you must remove a lot of screws.

I think on this model the HDD should only be exchanged by a notebook technician.


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I have a PORTEGE R500 bought in 2007, SERIAL NO.48025469H.

I have obvious problems with VISTA and with WINDOWS 7. Both are not working well because it seems to have insufficient memory. I’m wondering if I can increase the memory and replace the disk with an SSD. I want to keep this notebook because it is perfect for all my needs.


Message was edited: posting has been translated

Answer:Portege R500 - RAM and SSD upgrade


According notebook specification your notebook can handle with ?GB RAM but was delivered with 2GB so memory upgrade is not possible.

What to say about SSD? SSD upgrade is possible and you can use 256GB SSD for upgrade. After doing this system will be much faster and you will get definitely more performance and ?speed?.

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I have R500-S5008X which was manufactured without an optical drive.

Can I add the optical drive to my unit?

Answer:Can I add an internal dvd to Portege R500

If there is no optical drive bay where you can install an optical drive, then you cannot do it.

You probably need to replace the Mainboard, Base cover, Cable, and other parts. It may be cheaper selling your R500 and buying the other R500 with an ODD, or get an R600.

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For the past 6 months (just out of warranty...) my R500 has been overheating after about an hour, which eventually results in it freezing. Once it's cooled down, OK for another hour etc. Can I rectify this, or is it simply a feature of very small laptops?

Answer:Portege R500 overheating


The high heat dissipation is always the biggest problem and hitch in the computer (PC & notebook) world.
The smaller notebooks provides nearly the same high performance like desktop PC?s but have no wide and large area for necessary cooling modules? so a higher temperature would be always present and noticeable on small notebooks (no matter what manufacture it is).

But despite this fact your Prot?g? should no not overheat!!!
Therefore I think there is an issue with your notebook.

I don?t know how you use the notebook but first of all you should ensure that the cooling modules are not clogged by dust and debris. In most cases the cooling module fans cannot rotate properly because of dust inside the notebook.
The compressed air spray is a great tool to get the fans free of dust!

Furthermore the cooling ventilators, grilles and the area around the notebook should be free to ensure good air circulation.

In very rare cases it?s also advisable to renew the thermal grease which is placed between the CPU and cooling module.
This should be done by an ASP technician.

I think if you would follow these hints & tips then the notebook will not overheat.

Bye mate and have a good weekend

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It not only gets so hot that typing becomes uncomfortable, or wakes up suddenly while hibernating, the fingerprint sensor gets busted systematically after only a few months after purchase!!!

I read that it might be due to an Internet Explorer update so l uninstalled the updates, but the problem remains and what is worse is that it did not recognize the password either.

Someone helped me get around the written password problem, but one of the main reasons why l bought this Toshiba R500 is because of the fingerprint gadget and it is not working and Toshiba does not provide any assistance with this according to several forum users.

Can anyone tell me how to restore the fingerprint sensor? Has Toshiba ever done it for you


I'm assuming your R500 is still under warranty, so I would send it to an ASP for repair. There is an ASP list on the website

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I got this new Portege R500 (PPR50E) and the fan noise is driving me crazy! I can't believe why the processor has to run all the time so hot even if it's not on heavy load. Even some light online surfing starts the fan rolling and the whining of it is really annoying. I tried to find software that puts the CPU to halt state, like CPU Idle, but no luck, none of the old apps work with this CPU. The temp is all the time around 60C which is quite a lot even thought I have customized the power management profile to use only the lightest load.
Does anyone have any ideas how to force the CPU to halt state?

I'm also struggling to get standard 1280x720 60Hz resolution to work for an external projector but that's another story.. DTD Calculator does not do it its magic and now I have to start hacking the registry manually...

Then sound card driver. I'd like to use two audio apps at the same time but the driver does not allow sharing of resources which means I can't use Amplitube and Media player at the same time.

The CPU is supposed to be 1,2 GHz dual core and with 2GB memory the machine should run pretty nicely. BUT Vista spoils the fun! This is the second time I use Vista on a laptop and now I'm fully convinced it's a big resource hog and no good OS. R500 should come with Win XP SP3!

I am sorry because I have to whine but I'll return this one to the dealer if there is no solution to these.

Message was edited by: ADMIN

Answer:Several issues on Portege R500

Hi buddy

The machine is known to me. It?s a great small and high-performance notebook.
Fact is that the notebook was equipped with a powerful Core2 Duo CPU which produces a lot of warmness.
From my knowledge the internal temperature (not only the CPU temperature) varies and can increases and decrease at 15 degree C/hour.
Fact is also that the cooling modules are not oversized due to the small notebook size and therefore the single fan has to rotate faster to ensure a properly cooling.

It should be also known to you that the newest notebook series are delivered together with the preinstalled Vista OS and this OS needs a lot of resources.
This is no secret.

Of course you can install you own Win XP on the R500.
I think the notebook would not create such warmness using the XP and the cooling modules should run a little bit slower.

The XP installation is possible and all Win XP drivers can be found on the Toshiba European driver page!!!

Greetings mate

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FIRST it was the CTRL keys dying.
Went to the service office with it and they replaced they entire keyboard because they said it was almost burned.

SECONDLY, i remember that in the beginning, having this laptop brand new, costed me more than my monthly salary, i was pretty happy with it, i could place it on my feet and start reading and coding.


THIRD, now the CD DRIVE is not working, showing that magical exclamation mark that many others see under device manager, usb device.

FOURTH, at 03:16 AM, this LATOP woked me up, with the SOUND OF THE CD DRIVE MOUTING or whatever operation it is doing. The LAPTOP WAS CLOSED, but it suddenly STARTED UP (if i would have had it in its plastic case with paper documents, THIS FULLY CHARGED LAPTOP COULD HAVE STARTED A FIRE and EVEN finish my life, good that i am living alone, at least i would have been the only one suffering from such a bad choice)

I AM SO UPSET BECAUSE I TOOK REALLY GOOD CARE of this laptop, being my first laptop, bought from my own worked hard money and thought i would use it when i need it (used no more 3-4 times a month).


THERE is NO CAPS case in they keyboard.

I am writing this message right in the moment when it had awaken me, this night i could have gotten killed by the PORTEGE R500 with vista.
... Read more

Answer:Portege R500 is seriously faulty

Anyone's advice will be greatly appreciated

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Unfortunately I've just dropped on the carpet.
Both the DVD drive and the SD drive have now disappeared.
There are no optical drives listed in Device Manager.

I recently installed a replacement optical drive, because it had stopped working a while back.
The SD card reader has not worked properly for a long time, but still was listed.

The new DVD drive was working fine until the bump.

What I find puzzling is that the SD drive has disappeared as well.

I've taken the thing apart and checked the cables are still connected (the DVD drive to the SD board, and the SD board to the motherboard).
All drivers are bang up-to-date.
Windows 7 is up-to-date.

Any thoughts?

Answer:Portege R500 - DVD and SD have disappeared

In my opinion it must be hardware malfunction. Device can be connected but if the controller is defective the device will not be recognized properly.

You can install original recovery image and test functionality with ?factory settings?. If the problem persists, I think, there is nothing you can do about that. New manboard is solution for you.

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Hello Every Body.
I have just registered on the forum and I would like to request help from the forum members.
The help that I would like to request is about adding RAM Memory to my Notebook A Toshiba Portege R500.
The main reason for this request is because today I went to a computer shop and one of the technicians attempted to install 4GB RAM memory into my Notebook but it could not be done, when the new Memory was installed my notebook would not start.

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Good morning,

I have an Toshiba Portege R500 and there is no sound.
On Device Manager I have checked drivers and hardware and it seems to be ok.
I have made test sound with Windows sound and it didn't work.
I have the sound toothed wheel in front of the laptop, no sound.
I use Windows Vista Business SP1.
Can you help me ? Should I use an specific Toshiba software ?


Answer:No sound on Portege R500

Ok, you already checked wheel in front of your notebook. Make sure it is not disabled via FN+ESC key combination.

The other thing could be, it is muted in sound options or level is set to low.
Got to control panel - sound.

Then there should be a green mark on the speaker symbol. Enter properties and go to level and set them to 100. Check that there is no red symbol over the speaker symbol.

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I've got a Port?g? R500-S5006V with a 64GB SSD installed.
Currently I've got space problems, but still so happy with this lovely computer I don't want to replace it.

Is it possible to upgrade to a larger SSD drive? What kind of drives are compatible?
Do I have to send it to Toshiba, or can a regular computer service workshop do this for me?

Answer:Portege R500 and SSD upgrade

I believe the SSD in that machine is not a standard 2.5" SATA or IDE Drive, it is 1.8" and has a ZIF connector and runs as an IDE device.

Do a google search for "SSD ZIF IDE" and you will find some drives that may be compatible. In theory they should work in the R500 but I am not 100% sure.

An ASP can install it for you for a fee.

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Just got a Portege R500-124 and they wanted to set it up themselves...

They have just asked asked about a recovery DVD, as none came with it.

I have looked at the manual and can see you can use F8 on boot up to go to the recovery partition and do a full re-install form there.,
but it would also be good to have a recovery media...

Is there anyway to create this from the laptop ?

This came pre-installed with Windows XP PRo.



Answer:Portege R500-124: Where to get the Reovery DVD


Where do you come from?

As far as I know the Toshiba European notebooks are equipped always with the Toshiba recovery CD.

However, try to contact the ASP in your country and ask if the recovery CD is available for you Port?g? R500.

If not then I would recommend checking your system and the installed applications.
Sometimes there is an option to create a own recovery CD/DVD.
In such case you have to burn the Toshiba image on the DVD.

Best regards

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Hi there,
reloaded Vista and in Mobilink it says that the Radio is off :(
How do I go around enabling it because can't find out where?

Answer:Portege R500 3G "Radio Off"

Have you installed the RF Control Utility and the Toshiba Value Added Package?
If not, you should install it.

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1. I am having difficulties using the recovery CD. The computer read the CD once and give me an error message that it cannot partition the SSD. Ask me to reboot the PC. Then I insert the CD again change the boot sequence to the CD rom but now the computer does not recognize the recovery CD. Now the PC freeze after it boot.

2. I have a legal windows vista CD that I tried to install in the PC but i cannot do a clean install because the computer does not read the CD

3. I tried the CD in another computer. I insert the CD reboot and immediately the computer went to the microsoft vista wizard.

4. I tested the CD rom and it is working.

5. I believe the SSD solid state drive of the laptop failed.

I opened my laptop to check what SSD brand I need to buy. However is the first time I change a SSD drive and I am not sure where it is located and how to replace it. So, if someone can reply with the steps of how to replace the SSD I will appreciate it.

Thank you,

Answer:Portege R500 - How to replace SSD?

Have you tried changing the SATA Mode in the BIOS?

Maybe it needs to be in Compatibility Mode, or changed back to AHCI Mode.

If the notebook is freezing for 2 minutes on the Startup Screen, then there could be a problem with the Optical Drive or a cable or something.
This is common on many PC systems, if the BIOS cannot detect the ODD, it will hang and time out after a minute or two.

An Authorized Service Partner can repair the notebook for you (I assume the notebook is still under warrant). There is a list of ASP's on the Toshiba website.

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is it possible to put 2 GB memory in toshiba R500-11B?
because by default there is 1 GB RAM?

thanks in advance!

Answer:Is it possible to put 2 GB memory in Portege R500-11B?


Normally it can be upgraded up to 2GB memory. Therefore you need DDR2-667 modules with 200pins.

You can buy it from every computer shop or authorized service provider. RAM upgrading is also pretty easy. ;)

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I want to upgrade the BIOS of my Portege R500 but I don't have a Windows installed on it. What can I do ?

Thank you.

Answer:Re: BIOS upgrade for a Portege R500

Firstly; it?s necessary to update the BIOS?
Is something wrong with your notebook?

Secondly; the BIOS which can be found on the Toshiba European driver page can be updated only from running Windows OS.
Therefore you will have to install Windows if you want to update the BIOS.


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I bought the Portege R500-126 brand new @2 weeks ago and with SDD and no DVD/CD, I was expecting, as advertised, up to *8 hours* of battery life

To test, I fully charged the battery that was delivered with the machine, selected 'Power Saver' power plan, pulled the charger cable out and leaved alone for 3 hours later, with no use of laptop whatoever, the battery was almost discharged

I noticed on the Toshiba sales site that they sell a *Li-ION 6 CELL 5800 MAH* battery for ?95 + vat, is this the same battery thats shipped with the R500-126 and is anyone else having this issue?

Answer:Portege R500-126 battery life


I found this Toshiba product website about Port?g? R500-126:

But unfortunately there is nothing about the battery life time.
There is only this;
Maximum life: currently no official Windows Vista battery benchmark result available

Fact is that the Vista needs more battery power as other OS (i.e. XP) Vista eats notebook resources and from my knowledge it needs two times more battery power as XP.
Furthermore the run time depends on hardware configuration. Stronger devices waste more battery power as the devices with a lower performance.

However, back to you question;
As far as I know the R500 was equipped with the 6cell PA3612U-1BAS/BRS battery pack.


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Does anyone know about the internal 3G on the R500-3G125 as I can find no detailed information anywhere?
My boss is attracted by the internal unit, having had problems with an external stick modem.

I am trying to find out if it will take our existing Vodaphone service.
They can only tell me that they only support the SIM card, and anything betond that is up to the manufacturer.

So does the R500 have a SIM card slot or how does it work, and does anyone have experience of using Vodaphone or another service provider on it?

Any help greatly appreciated.

Answer:Is Portege R500 3G compatible with Vodaphone?

Ok - having found the 3G part of the forum (should have looked closer before!), the answer seems to be yes it is, the sim slot is behind the battery, and there can be problems with Vodaphone sims but there are fixes available although Vista SP1 could be problematical.

Looks like we'll be getting an R500-3G to add to the fleet!

If anyone has anything to add. would still be grateful.

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I uninstalled Toshiba fingerprint software form R500, because its became useless, after third hibernation didnt allow user to log on, he must perform hard reset on R500.

Answer:Portege R500 and fingerprint software

Thanks for writing about your experience.

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I have a R500 notebook installed with Windows XP and the Realtek driver.
With this driver installed I cannot unmute the microphone so I cannot use Skype.

Without this driver I can unmute but my speakers don't turn off when I plug in a headset, so everybody can listen in to my Skype calls.

So I have a problem with and without this driver.
How can I solve this? Is there another driver I can use?

Thanks for any help.

Answer:Portege R500 - cannot unmute the microphone

Have you tried turning off the Microphone Noise Cancellation?

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I have reinstalled a R500 (actually downgraded from VB to XPP) and after loading everything I am receiving an dynamic IP from the DHCP-server and I can ping computers on the same local network... but I get no reply when pinging any device on WAN and, of course, I can't access the internet.

Any ideas of what it is that causes the problem? I get an IP on both the wired NIC and the wireless NIC...

Any suggestions what to do is highly appreciated...

I will try updating the BIOS (I have updated everything else)

oh, and yes... I am an experienced IT tech (+15 years of professional experience) ;)


The BIOS update did nothing... was already v1.60...

Answer:Network problems with Portege R500

It was a problem with my ISP... I thought I was going nuts...

Works like a charm now

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Has anyone got any ideas why my DVD drive has stopped working?

I have a Portege R500-11C and in device manager I have a yellow exclamation mark against Universal Serial Bus Controllers / USB Mass Storage Device
When I click through for more details, it tells me:

Location: Port_#0004.Hub_#0005

"This device cannot start. (Code 10)

Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available."

Check for Solutions does have the answer.

It's strange because there is power to the drive, when I put a disc in I hear it firing up but it doesn't become visible to the machine!

Any pointers would be useful.


Answer:Portege R500 - DVD no longer working

Standby or Hibernation problems sometimes lead to USB trouble.
I'd suggest you disable the device in the device manager (right click the device for this option), then reboot and reenable the device.
The second option would then be to deinstall the driver, reboot and reinstall the device.

Unfortunately none of this helps understanding, why this error occurred, but maybe it solves the problem
Good luck.!

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Recently my boss bought a Portege R500 and I have installed Win XP SP2.

Installed all necessary drivers.

Problem is, if I connect an external USB HDD is does not detect it and as I use the laptop after removing the USB HDD every applications hangs up and it even wont shutdown.

Can somebody share a light about this issue?


Answer:Portege R500 USB Extrenal HDD issue

It is not easy to share much light on this. Who is manufacturer of this external HDD? Have you got some software with this HDD that must be installed at first?

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I have a Portege R500 which recently had an unfortunate meeting with the floor and needed a new hard drive among other things; it is therefore like new in the software aspect.

Since getting it back the touchpad does not scroll at all.
I have checked control panel, and it only gives me options for number of lines to go down per click of the scroll wheel, so it looks like it thinks its a normal mouse.

Also, there is no icon in the notification area on the taskbar showing when you touch the pad, which there used to be, and u could access lots of settings such as size of scroll area etc..
I have checked the driver and it is the same as the one offered in the downloads section so its not that, but i can find no sign of this other piece of software anywhere.

Does anyone know where i can download the icon and its accompanying settings or any other way of making it scroll?

Answer:Portege R500 - some touchpad settings are not available

It looks like you have not installed some necessary touchpad driver.
Toshiba driver page provides an Alps Electric Touch Pad Driver for the Portege R500.
Install it!!!

Then you could check the settings in control panel -> mouse -> hardware -> touchpad properties


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do you know how to remove HDD password? I know current password, but if I try to remove it by changing from current password to blank password it doesn't work.
There is still current password.


Answer:How to remove the HDD passwordon Portege R500?


I hope you are using the correct and right HDD password because it?s needed to remove and to delete the existing HDD password.
If you would forget the HDD password then the HDD would be locked and you would be not able to unlock the HDD!!!

Generally the HDD password can be deleted in the BIOS.
Please ensure that other password would be removed too.

I found a useful forum thread about a similar HDD password issue:

According to the info posted by user ?jonr17? you should firstly ensure that all other passwords like BIOS, User and Supervisor passwords are removed.
Then try to remove the HDD password from the BIOS.


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Can I upgrade proceror and RAM in my R500?
Is possible?? If yes, how procesor can i used?


Answer:Portege R500 - Upgrade procesor and RAM

hi RoboS,
first of all the modell number is needed to check which hardware is in the machine.

to upgrade ram: easy - there should be a door marked with a ram-symbol on the bottom of the machine. open up and insert more memory
make sure that the system is powerless: remove ac-adapter and battery!
make also sure that the new ram modules meets the specifications.

upgrade the cpu: much more difficult and toshiba dont support this upgrade...
search for your modeltype with a bigger cpu and check if it has a socket (should be), this cpu should go together with your machine...

but remember: double the ram isnt that expensive than upgrade cpu and you have more fun with a bigger amount auf ram than a bit faster cpu....

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The hot keys (or function keys) no longer work on my Portege R500 although the F10 and F11 keys do work. I'm not aware of exactly when they stopped working, or if it is related to a particular event.

I'm using Windows XP. SP 3

I have tried to downlowd various updates to drivers from this site, but with no luck.

I have downloaded the latest Hotkeys driver however, having extracted the files, when I select tfnf5.exe and try to run it, nothing happens. I am unable to delete the file, as it tells me it is in use.

When I try to start up Toshiba Accessibility, I receive a message "The system, can not use Toshiba Accessibililty". (I don't know why there is a comma after system).

Any ideas please?

many thanks

Message was edited by: griffyward

Answer:Hot keys on Portege R500 not working


In order to get the FN buttons to work, you have to install firstly the Common Module!
Then follow with Hotkey Utilities for Display Devices, Wireless Hotkey and Utilities

This should help you to get the buttons working again!

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Some W7 drivers arrived 03.09.2009 for R500 - but unfortunally the 3G an dWlan are not included. Insallaing Vista drivers (even in Vista mode) does'nt work. Can somebody help me?


Answer:Portege R500 and Windows 7 drivers

Hello Lars

What do you mean exactly with ?doesn?t work??
Can you enable/disable 3G module?
What is wrong exactly?

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On the laptop keyboard, you can use Fn+F5 to switch the video output from the notebook screen to an externally connected one.
Is there a key press that you can use with a USB keyboard connected to the laptop that would have the same effect at Fn+F5?

We have a problem with our Portege R500's.
When the laptop is docked in the port replicator, we have an extended desktop on two monitors - a 22" screen on DVI and a 17" on VGA.
When the user takes their laptop away and uses it out of the port replicator, the display reverts to single display on the notebook screen so this means when they re-dock their laptop in the port replicator they have no display on either screen.

The work around is to open the laptop, press Fn+F5, close the laptop log on and set the display mode from saved schemes in the intel software.

Any help would be appreciated.


Answer:Portege R500 - Can I use Fn+F5 on external keyboard?


You message described exactly how the display switch function works.
Everything is OK.

If you ask for FN + F5 function on external keyboard then I have to say that as far as I know this FN functionality is not available if the external keyboard does not support FN buttons.

But you could also check the Toshiba Mobile Extension (if you are using Win XP).
In Mobile Extension -> Display change service tab you could enable the ?Display change service? and could check how the display changes after docking and undocking the R500.

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I was looking at the 1.60-WIN BIOS update available on the download pages since 25/03/08.

Anybody know what the update does?
The explanation on the download page just says: +"This Bios Update adds increased functionality to your system."+

Thanks in advance.

Answer:Portege R500 BIOS update 1.60-WIN

The change-log on the US site says:

Version 1.60 - 2008-03-19
* Added support for the Toshiba 128GB Solid State Drive (SSD).

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I recently purchased a Portege R500 125. It is excellent size wise , performance wise , specs ,weight etc. But the most important feature for me was the 3G functionality.

On opening the box and the instructions (User Manual) there was no mention about the 3G card slot at all, i had a look around the laptop and could not find a slot . I then wondered if I had indeed purchased the right laptop , looked at the box and it defeinitely said 3G.

So I came onto the support forum and picked up a thread saying that the SIM card slot was behind the battery in the Portege and Tecra range. Hey presto there it was. I thought , excellent put sim card in and fire up the mobliink software.I launched the mobilink software and it said Vodafone UK on the application GUI. clicked connect and it would start saying "connecting" and then would just go back to "Ready".

Next Step was to call Toshiba support , they told me I had to download the Novatel Wireless driver update from the download site ver 10.9 I think. In addition they said that YOU SHOULD NOT USE THE MOBILINK SOFTWARE TO CONNECT ! , I was told to use the Vodafone VISTA software to connect. So got onto the Vodafone site and downloaded the 9.3.0 software , also looked at the read me document (do not usually do this and guess what it mentions that it supports Novatel V10.9) , therefore I was well on my way I thought !. Not yet !

Downloaded the Novatel wireless driver and then installed the Vodafone software. F... Read more

Answer:Re: Portege R500-125 - Vodafone 3G SIM Card - What to do !!!

Wow?. That?s a great instruction!!!
Thanks for posting this here in our ?tiny? community ;)
Maybe this step by step instruction could help others?

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I have Portege R500 and i've manage to crack the screen.
Part number is LTD121EWEK. Do i need to replace it with the same one or are they some compatible screens which will fit?


Answer:Screen replacement on Portege R500

It is always best option to use the same parts. So you will be sure everything will be OK.
Question about other compatible screens is interesting but I don?t think anyone here can give ou final answer.

Contact nearest Toshiba service and ask for help. They have access to Toshiba database and they can check which screens can be used on this Portege notebook model.

By the way: I found on internet the same info that you can use TMD (LTD121EWEK) LCD display.

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I just wanted to check that Windows XP will run fully on an R500-126 laptop.
We aren't moving to Vista anytime soon so we need to be sure that it will work.

Also a reseller suggested that this might even void the warranty.
I have my doubts but could anyone confirm either way?

Any info appreciated.


Answer:Will Windows XP work on Portege R500-126


I don?t see any serious reasons why the XP OS shouldn?t work on the R500 Portege.
As far as I know the Toshiba XP drivers are released on the Toshiba European driver page and everything should works after the installation of all XP drivers and Toshiba tools.

Very important is the right installation order. Please check the installation instruction txt file placed on the page to get the right order.

By the way; the XP instillation will not cancel the warranty ;)


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I have the R500 with WinXP SP3 and the SD reader slot does not recognize properly small or large SD cards. Device Manager shows some activity when a card is inserted but the Resource Manager (My Computer) does not show any SD cards / new drives. Any ideas how to fix this? Does the device use WinXP or Toshiba drivers? Or Texas Instruments or some other manufacturers driver?

Thanks in advance!

Answer:Portege R500 - SD cards not recognized

Hi muza57,

Which types of SD cards you are using exactly?

I have checked the user manual of Portege R500 and it supports SHDC cards up to 8GB and SD cards up to 2GB.

Furthermore I recommend installing the latest driver from the Toshiba website.

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I have a R500 Model PPR50E that I think has built in 3G. Howevere I can find no documentation on how to insert a SIM card. One of the other model seems to suggest that the SIM is inserted behind the keyboard. Can anyone point me at some instruction documentation please?

Answer:Portege R500 with 3G - Instructions for SIM insertion

Unfortunately there is no documentation available. (Maybe in the user manual but if there is nothing then you won´t find anything)

Here are some instructions on how to exchange the SIM card on a portege R400, so I think since both machines are quite similar, the instructions should apply to the R500 too:

Perform the following steps to insert/remove the SIM-Card:

1. Shut the machine completely OFF. Make sure the POWER LED does not light.
2. Remove the AC-adapter, the battery and all attached cables/peripherals.
3. Open the Display.
4. Remove the keyboard cover by putting a small flat-blade screwdriver into the small pit on the edge of the cover and pulling it gently out.
5. Remove both screws which hold the keyboard down and turn the keyboard gently down. (Use a small cross-slot screwdriver to unscrew both screws).
6. To turn the keyboard down, take the upper end of the keyboard, pull it gently up and lay the keyboard with the keys downwards on the palm rest of your machine.


{color:#ff0000}+Do not touch the keys when turning the keyboard back. Make sure you hold the keyboard on both edges and lay it gently down on the palm rest!+
+The keyboard is connected to the machine with a flat-cable . Avoid pulling the cable out of the connector or damaging it!+
+Avoid dropping any objects (like paper clips, etc.) on the inside of the machine. A metal object could cause a short-circuit on the mainboard, which would lead to severe damage to you... Read more

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Dear all:

I want to carry out a fresh installation of Windows 7 in a Portege R500. But I am not sure if I have to provide some drivers in order to permit the Operative System to understand the hard drive. Please, would somebody know if I have to provide the drivers? In such a case, How can I get the drivers?

Thanks to everybody


Answer:Troubles installating win 7 in a portege R500

Dear all:

at the end, I fou8nd that the windows 7 installation program does not require the drivers of the hd. It understand very well the hard drive and it is possible to make a fresh installation without problems.


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My Portege R500 screen is leaking light very much in the edges and it is impossible to view anything from the sides.
Viewing videos is very difficult. Black is actually dark grey.

Do I have a faulty unit?
Is it possible to fix this screen in the garantee service?

How is your R500 screen?

Answer:Portege R500 screen issue


I'm not quite sure what could be exactly wrong. Possibly there is something wrong with the FL inverter? but this is my personal suggestion.
To get a detailed fault diagnosis an notebook check would be necessary.

>Is it possible to fix this screen in the warranty service?
If you warranty is valid everything should be done for free? Just contact the ASP in your country and ask for the further handling.

The technician from authorized service provider should be able to provide more details and should help you.

Good luck

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Hello all,

I've the sound problem with Windows 7 RTM. No sound playback at all, the microphone works fine and at the Control Panel > Hardware and Sound > Realtek HD Audio Manager detects whenever a microphone or headphone is (un)plugged.

No matter what driver I install and no matter what the playback source is (System Sounds, Media Player, Winamp and others), there's no sound playback on the speakers nor at the headphones output. The latest one I've installed is Realtek's R2.31.

I begin to wonder if this is going to be fixed, after all Windows 7 is going gold and there's no fix for this issue.

Answer:No sound on Portege R500 using Windows 7 RTM

Hello Paulo

If you check this Win7 section you can find many comments but one general message is there: Win7 is not official released and Toshiba doesn?t offer WIN7 drivers at the moment. When the Win7 will be official released Toshiba will start Win7 support and I hope your Portege will be supported too.

That means Toshiba will offer Win7 drivers on Toshiba download page. These drivers will be tested and it should work properly. At the moment on Toshiba US support page you can download some Win7 BETA (not tested) drivers. If you want check it under

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I have a Portege R500 with XP SP3. I'm working with an USB mouse and I want to deactivate the touchpad. Fn + F9 does not work. Other Fn keys work properly.

Any idea?


Answer:Portege R500 - how to disable touchpad?


On Toshiba download page there you can find ?Touch Pad On/Off Utility?. Have you installed it on your Portege?

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The screen on the R500 (PPR50E-01301TEN) is fine for use for an hour or two on the go, but if I use it persistently through the day, I get a bad neck and headaches (may be the angle that you have to look at it as much as its small size). So I want to get external monitors for it at work and at home. The home one would preferably be an LCD TV.

The trouble is, Windows tells me that the supported widescreen resolutions for the external monitor are 1280x768, 1920x1080 and 1920x1200. Linux only wants to offer me 1280x800 or lower, although I might be able to fix that with a bit of tweaking. Assuming Windows is right, does anyone know of an 18-21" widescreen monitor or TV with one of the supported resolutions as its native resolution, or even as a supported resolution? I can't find anything.

It probably needs to be 1920x1xxx, because 1280x768 is going to be pretty grainy close up on a 18"+ monitor. Why aren't any of the intermediate resolutions common on widescreen monitors (e.g. 1440x900 or 1680x1050) supported? If it can do 1920x1xxx, it should be able to do them.

Answer:Need external monitor for Portege R500

If I get the Port Replicator for my Portege R500 (PPR50E-01301TEN) and connect external monitor via DVI, will that widen the range of supported resolutions?

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Hello everybody ,

I get a Toshiba Portege R500-10J , with the keyboard QWERTY .
I want to change it with the keyboard AZERTY, because I use usually French.

But I don't find on the net the explanation or details for doing this .
Somebody get some pictures or some advice for change the keyboard of this laptop.


Answer:How can I exchange the keyboard on Portege R500?

Do you really want to replace it by yourself and to lose the warranty validity???
The Port?g? R500 is a great business notebook and I think it?s not the cheapest one.

In your case I would not risk to lose the warranty.
Therefore ask the Toshiba service provider in your country for a compatible keyboard with the AZERY layout and for the replacement.

I think it?s safer.

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Can somebody tell me what connector is on the SSD's of a R500?
It is NOT a standard ZIF connector...

I have a broken r500 laptop and would like to extract the data from it that is still on there.
Is there any convertor I can buy?

Thank you

Answer:Portege R500 - Question about SSD Connector

As far as I know SSDs have the same connector as all other SATA HDDs used in notebooks.

You can buy external HDD case for SATA HDDs and connect your HDD to some other notebook as external one. So you will have access to your data.

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I have installed XP on my Protage R500, installed all drivers from support homepage - but the hibernate mode will not occure as an option when turning the PC off.

- is there a better power management somewhere?
- is there a magical way to do the reinstall?

/ C

Answer:No Hibernate or sleep in Portege R500 with WXP

I had this problem on my desktop pc.

First go to control panel -> power options, and enable hibernation.

Then go to Start -> Shut Down, and hold the SHIFT key when you see the Shut Down Dialog.
The "Suspend" option should turn into "Hibernation"

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I am having problems with my battery. The battery seems to charge OK, but sometimes recently, when I awaken the PC, the charge light flashes orange and nothing seems to work. If I take the battery out and put it back in again, it boots up OK again and the battery says it is fully charged.

Any ideas?


Angus Walker

Answer:Portege R500 - battery problems

Hi Angus Walker,

Why do you think the problem is related to battery?

Awaken the PC means it was in sleep mode?
If yes I think it?s another problem that could be software based. I mean if you take out the battery and put it in again and then the computer starts the battery is charged, your computer is able to boot with battery only so it seems to be ok.

In your posting I can?t find an information about your operating system? Which one you are using?

I would also try to load the default settings in BIOS and test it again. Make also sure that all Windows Updates are installed if you use Windows as your OS ;)

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This laptop runs on XP pro. Can I upgrade it to Vista pro without losing everything?

Answer:Vista upgrade on Portege R500

Hi there,

it should be possible without bigger problems, but I suggest you anyways to backup your personal files on e.g. a external harddisk. With the files on HDD you can be sure that everything is secure and you can then install Vista on your machine.


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I have a problem with XP installation from original Recovery (Reanimator) Disc. Possibly it is broken.
Can anybody upload image of this disc? It would be very kind.

Answer:Need recovery disc for Portege R500-121

I don't believe this will works. Please note that we don't speak here about some simply application that can be copied and exchanged.
And if someone gives you this image you will not be able to burn it on empty media or start it on any other way.

It is a little bit complicated. I am pretty sure you will understand why.

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Hi Guys

I have two toshiba portege r500 which have never really be used since purchase about 2 years ago.

Today I get one out to start using it and find the ctrl key is not working which I thought was strange.
After a little browsing I could not find a solution so I simply got the other identical laptop out and starting using that only to find the exact some problem.

The laptops are both running XP.
One of which I have reformatted and uninstalled the keyboard driver to see if that would solve the problem but it did not.

Any others. Many have suggested that it may be due to a damaged keyboard cable but I think it would be highly unlikely that they would both break in the same way.

Thanks in advance

Answer:Portege R500 - Ctrl Key not working

Connect an external USB keyboard and check if the button would work.
If the button can be used with external keyboard then the internal keyboard is faulty and needs to be replaced.

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*laptop toshiba Portege R500*

*model-no ppr50e00j00fs4*

Installed SP3 via update-site, got message SP3 sucessfull installed please restart ... now bluescreen an no possibility to restart! Not even in save mode!

If I try to start with the installationdisk I get the following message:

STOP: 0x0000007E (0xC0000005, 0xF79ED8EB, 0xF79ED7F4, 0xF79ED4F0)

Can someone help me please?

Answer:Portege R500 - Bluescreen after installing WXP SP3

Hmmm?. seems this is known issue by Microsoft because I found these MS knwoldge base article:

How to troubleshoot a Stop 0x0000007E error in Windows XP

Microsoft said that:

+these issues may occur if a system thread generates an exception that the error handler does not catch. You receive this error message if one or more of the following conditions are true:+

+? If this issue occurs after the first restart during Windows Setup, or after the Setup program is finished, the computer may not have sufficient hard disk space to run Windows.+
+? If this issue occurs after the first restart during Windows Setup, or after Setup is complete, the computer BIOS may be incompatible with Windows.+
+? Incompatible video adapter drivers.+
+? A damaged device driver or system service.+
+? If the issue is associated with the Win32k.sys file, it may be caused by a third-party remote control program+.

I would recommend checking the solution proposals published on the MS website.


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First post so go easy :)

I reformatted my hard drive the other day but the driver support for my laptop is poor.

The sound drivers don't work, i have several unknown devices in device manager that need drivers but i'm not sure which drivers to install.

Could anyone point us in the right direction?

Its a r500-100

Answer:Portege R500-100 - Need drivers after HDD format

hi Thermaltake,

goto ** the official downloadsite from toshiba.
choose there "driver downloads" "more"
choose "notebook", "portege", R-series", "R-500" and your operating system.
there are xp, vista 32/64bit, win7 32/64bit - good driver support at all.

download the drivers and have fun installing them!

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I have a Portege R500 with SSD 64GB.
The SSD is very, very little.
Can I upgrade the SSD to 512 GB ?

Answer:Can I upgrade SSD to 512GB - Portege R500

If you have Windows Vista Home Premium or Ultimate and US$3500.00 it should be no problem.

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I currently use Windows XP Sp3, but I would like to try Windows XP 64 bit or Windows 7: what about drivers? Are there problems with some devices?


Answer:Which operating sistem on Portege R500?

Finding XP 64bit would be difficult because Toshiba generally don't support 64bit XP.

Windows 7 is a much better choice since you can use Vista drivers already available for the R500 from the Toshiba website.

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Portege R500 shuts down automatically when connected to mains power for a certain period.
Happens on both Toshiba power cable and igo juice cable. Tends to happen when it gets hot, with and without battery connected.

Yellow power light flashes 2 long, 2 short, 1 long, 3 short. Only way to reset is to take out power cable and battery.
Used to happen after being connected for a while and will only operate on mains power after a long wait.
Now happening more often, even if connection to laptop is not hot.

This is the 3rd generation of this laptop I have had over the past 10 years and with mid-life memory upgrade they seem to be very robust and this is the only fundamental problem I have come across.

Does anybody have any fixes?

Answer:Portege R500 shuts down automatically


The blinking code means that a hardware problem has been detected on the motherboard.
Therefore I think that this could be an hardware related issue and not an overheating issue?
But nothing is impossible?
You could try to clean the cooling modules/fans using an compressed air spray?
This would help you to remove the dust from the notebook cooling grilles?
This workaround is very useful if the notebooks temperature is too high and if the notebook shuts down automatically in order to prevent the hardware parts from damage?

Check and try this out?

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I've been having a problem with my laptop for that last 6-8 weeks and it would be brilliant if anyone can suggest a possible cause/cure.

I have a 10 month old toshiba R500 protege (Core 2 Duo processors at 1.7 GHz, Intel GMA graphics, 2 GB ram, 120 GB hard disk drive, Vista)
it has been useless. I've already had 2 disc drives and a new hard drive.

The problem seems to arise every 2-3 weeks in between bouts of the laptop working fine.

What happens is the CPU will jump to a least 90-100% and stick there for between 2 and 10 minutes.
Obviously this slows the whole computer down, but never crashes it.

I have tried to narrow down what is causing it, but this will happen when either itunes. outlook or IE are open, and has happened with them all open, or just one open at a time. This has really left me stuck as to what could be the cause, and other people suggestions of either too many windows open, too much flash, etc havent been much help because of the numerous culprits.

This just happened with itunes open on its own.
This seems to be the most common cause of it, especially when playing music or syncing an ipod/iphone.
I have all my music on an external drive which could possible been a factor??? who knows?

I managed to note down the below info from the task manager:

Process Window:
Itunes was at 36 in the CPU column with 110.00k in the memory column

Performance Window:
Cpu: 100%
Memory: 1.24 (of 2g of memory)
Page file: 1815/4313

If anyone ... Read more

Answer:Portege R500 - CPU jumping and sticking at 100%

If the CPU is at 100%, but the processes in Task Manager dont add up to 100%, then its probably the Drivers that are eating the CPU cycles.

Have you installed a printer or another USB device recently? Try uninstalling the drivers for those additional devices.

Also ensure the BIOS and Toshiba drivers are up to date.

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My Portege R500 shut down last night while viewing "my pictures" and I have not been able to get it to reboot back up.

I have removed the battery and am running on direct power, but when I power up I get the Toshiba page with "Intel" in the lower right hand corner and five device icons lower center.

It will not boot to Windows, I know I should know, but I "think" it runs XP.

I do not have any recovery disks, it was passed on to us from my father in law a few years ago and no support disks came along that I can find.

Can anyone help Please!


Answer:Portege R500-S5001X will not boot up


Can you check some things please?

Can you boot into safe mode? After you have powered on the notebook press F8 key to access the advanced boot menu of Windows and select mode.

If you can?t access the advanced boot menu of Windows you should check the BIOS if the HDD is recognized properly.

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When typing the cursor suddenly jumps to another part of the text. Solutions?

Answer:Portege R500 jumping cursor

Hmm? I had the same issue on my small 13? notebook.
And I solved this! Do you know how?

I didn?t notice that I touched the touchpad surface while typing and this moved the cursor the other point.
I disabled the touchpad using the key combination FN+F9.

PS: Please check if your Prot?g? uses the newest BIOS version? if not, then update it.

Bye mate & great weekend

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I recently purchased the portege R500-11C. However I've found it has an annoying bug in that when typing the cursor regularly jumps back to the middle of previous text - mid typing...

I know that this isn't due to my typing, and I read somewhere that other people had experienced this bug with this model... but I can't find the way to resolve the problem anywhere... can anyone help!!!

Answer:Jumping cursor on Portege R500-11C


Believe me it is definitely not the bug and many people have reported about this ?phenomena?.
Before you start typing disable touchpad using FN+F9 key combination and let us know if the problem persists.

Bye and good luck!

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(sorry for the crosspost, this question is already in the 3G forum, but maybe this one is a bit more crowded...)

I'm struggling with an R500, equipped with the 3G module, on which I installed XP SP2 from scratch: I downloaded the Vista drivers for the 3G module, which seem to install fine, and then installed the MobiLink SW. But when I run it, the SIM card is seen fine, but then I get "Radio is turned off", while it's not...
Drivers issue?

Any idea?
Another strange thing is that the wireless hotkey does not work.

Answer:Portege R500:XP drivers for 3G module?


At the moment you won't find 3G driver for Windows XP for R500 in the web.
Try this, but it is a little bit tricky:
- Remove the Vista 3G driver (one modem device and four com-ports) from device manager. It's the best to remove the according oemXX.inf files in the \windows\inf directory, too.
- Download the M400 3G driver from
- Install the driver by setup. You will have 2 unkown com devices after installation because M400 has an older Novatel 3G module than R500.
- Extract the former Vista 3G driver and use this driver for the two unkown 3G com devices.
Now everthing is running with Windows XP.

The other thing is why your wireless hotkey utiltiy doesn't work.
1. Do you have the right wireless hotkey utility? You have to install the one WITH 3G included. If not download it from M400 , remove the old one and install this version. It wil work fine.
2. You have to add the PnP-ID of your wireless lan card to the list of switchable devices in the wireless hotkey registry. You can do this in two ways. The easiest is to download the wireless lan driver from toshiba website . In the download there is a regfile IMDGInst.reg. Add the content to your registry. Immediate after inserting the FN+F8 is working.

If you have any questions plea... Read more

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Is it possible to install Windows 8 on a Portege R500 ? I tried and failed. I think the reason is that Windows 8 uses a GPT disk and not MBR.

Is there a BIOS update to deal with GPT disks ?

Thank you

Answer:Installing Windows 8 on Portege R500

As far as I know this old Portege is not supported for Win8 and Toshiba doesn't offer any Win8 driver, tool or utility, especially not some BIOS version designed to help with Win8 installation.

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I test it Windows 7 and i have no sound.

I installed driver from Toshiba download for VISTA - NO SOUND
I tried install driver from for windows 7 - NO SOUND

Any idea? Please help.


Answer:NO sound Portege R500 on Windows 7


Did you notice some yellow exclamation marks in device manager?
If yes then this would mean that the sound card has not been recognized and therefore the sound does not work!

At the other hand you should check if MUTE is not enabled!

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I have an Portege R500 series notebook with U7600 processor, and would *like to know what other users average operating temperature is for normal desktop use* i.e. word processing, watching DVDs/youtube, surfing the net, etc.

I'm asking because I've recently bought a second-hand dock (port replicator ii), and also upgraded the OS on the laptop. It seems to me that there may be a problem, because under heavy usage (compiling software) the performance seems to degrade on the machine - only solution seems to be to power off the machine and leave it off for a few minutes.
Even when I'm not doing anything heavy - such as typing this post, the CPU temp lingers in the high 80's (celcius).

I've seen on the forums that other people have had problems with overheating on this laptop model. My machine is about three and a half years old. I've opened it up and cleaned the fan with compressed air, and verified that it actually spins when powered on. However, I don't feel much airflow if I put my hand next to the exhaust when it's on.

Can someone confirm if the exhaust is supposed to s u c k or expel the air? Can you confirm your average CPU temps? Anyone know of issues with the dock that cause overheating?

Thanks in advance!

Answer:What is operating CPU temperature on your Portege R500 ?

Can you please tell us which OS do you use and which application do you use to check CPU temperature?

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The sound volume on my R500 (R500-11c to be exact) is ridiculously low. Only with volume maxed out (100) and using headphones do I hear anything at all, and even then it's way too low to be useful. I can just make out the test sounds in the left and then right earphone when using the test sound found at Control Panel -> Sound -> Speakers (there are no Headphones to be selected) -> Properties -> Advanced -> Test. Unplugging the headphones I hear nothing from the speakers, due to the (very low) sounds made by the fan and HDD. Playing music (with headphones) I can just make out that sounds are being produced, but I can't even make out what is playing.

I've tested the things mentioned in the "Satellite 5105-S901 Sound is very low (even on max volume) using supplied Toshiba driver" thread with no success (including Loudness Equalization).

I'm running Vista Business 32bit, and have tried the driver_audio_realtek26117B.exe, driver_audio_realtek_TC00157600B.exe, and Vista_Win7_R243_x86.exe driver files, and also used the util_mute_off_25847B.exe utility.

Enabling mute makes the already faint sounds go completely silent, so I don't think it's a mute issue.

Jack detection does work, I can see that in the Realtek HD Audio Manager program. Using that program's sound test (Speaker Configuration) I have to go to a completely silent room, and even then I only hear something in the right earphone. (I think; it's so darn low I could be imagining I hear it... Read more

Answer:Very low sound volume on Portege R500


According to your message, you have already tried to increase the volume using all possible options?
Did you try to increase the volume in control panel -> Realtek HD audio manager??
Check this?

You have also tried to update the Realtek sound driver?.
Did you use the one from the Realtek page directly?
Check this!

If this will not help, you could test the notebook with new recovered system?

But if this will not improve the volume, then this could be a hardware problem?

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I found my old laptop, but can't boot it - forgot BIOS password. CMOS battery disconnection didn't helped.
Local support asked me go to offline service, but they want too much money for unlocking - this laptop is now cheaper himself.
USA support asked me write here
May be somebody can help to generate unlock response code?
Model is Portege R500 PPR50E-06W012RU

Answer:Portege R500 BIOS password

BIOS protection is very important feature for protection so it cannot be discussed in public forum.
If someone writes here how you can remove BIOS password every stolen Portege R500 can be unlocked.

I know it costs a bit but this should be done by Authorized service provider.

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Hello all,

I've got a Portege R500 for an year now and yesterday it started to fail during POST, I presume.
The display is stuck at the power on screen, with the boot device selection icons, but no action can be taken (entering bios, selecting boot device, etc...). I've already tried to remove the battery for a couple of hours, without any result, but I assume that It would take more than a couple of hours to deplete the backup battery and reset the CMOS...
Other than the boot screen, no other information is available, so I'm thinking that this machine is dead... Does anybody had a similar problem?

Best regards,

Answer:Portege R500 fails during POST


Normally this POST screen hanging means that a hardware component can?t be recognized properly. In your case I would try removing the HDD and CD/DVD drive. Try also resetting the RAM modules.

If it doesn?t work it seems to be a BIOS problem. Therefore you should contact an authorized service provider in your country. They can try to reset the BIOS or reflash it.

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I have the problem.

I just tried to delete the upper/lower filters, but it didn't work.
I called Toshiba support and they suggested re-installing windows, which I am not an answer I am satisfied with.

I am running XP with SP3, and I am beginning to wonder if the issue has something to do with the driver not being compatible with SP3...
What do you guys think?

Answer:Portege R500 - CD/DVD drive does not work

If you are not satisfied with Toshiba answer the next step is to ask Microsoft what to do.
Toshiba has delivered your notebook with perfect configured hardware. Because of some reason the drive doesn?t work well. Microsoft has offered this method with filters. If this doesn?t work you have two options: to install OS again using recovery media and have ?clean? operating system again or check Microsoft Knowledge base for other possible solutions.

As far as I know this issue has nothing to do with some specific service pack and in most cases solution given by Microsoft works (the same happened to me once).

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I got a used Protege R500 and installed Windows7 Professional. But I don't have sound. If I open music, I see the green bar on the volume control in the tray rising and falling. So it plays sound but it doesn't get it out of the speakers or the headphone.

Plugging in the headphone is also well recognized by Win7. It also records sound. I tested in Skype, others can hear me, but I can't hear them. In the device manager the audio is listed with "Realtech High Definition Audio (With EC)". There is only one device in Device Manager which is not recognized (Unknown Device).

Can you help me please? I want also to use my new laptop to listen to music..


Answer:Portege R500 - Windows 7 - No Sound

Are you 100% sure the sound is not muted? Check this using FN+ESC key combination.

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where i can found the technical documentation to dismount a Portege R500 ?

Thank you,

Message was edited by: T4nG

Answer:Technical documentation to dismount a Portege R500 ?


Don?t think that you will be able to find such instruction?
As far as I know Toshiba page does not provide such documentations and I think such manuals are not created for a public usage.

In my opinion only a authorized service partner have got a access to such manuals and if you?ve some hardware problems with your notebook the ASP technician is your contact person.


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Hello everybody

On my Portege R500 with Win XP SP3 there is no picture on the external monitor.
The monitor seems to receive the signal but the monitor stays black.

Did someone know a solution for this problem?
Sorry for my bad english.

Thank you.

Answer:Portege R500 - No picture on external monitor


How did you try to output the display on external monitor?
Usually you should use the key combination FN+F5.
This allows you to switch between the both screens; notebook + external screen.

I had a problem displaying an video on the external monitor because the video was running already?. You have to switch to the external display before you would start the movie, etc?

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First of all, sorry if my english is bad, I'm French (yes, that's an excuse ^^).
I have a problem with my Portege 500-12J.
I can't reload it for 6 months... I used to do a trick with the plug for it to work.
But now, this trick doesn't work anymore.

Being a geek, I tried many things to repair it, but it seems I have to change the AC plug (female, the one in the computer).

Do you know if there's a way to change it ?


Answer:Portege R500-12J : Problem with power supplier

An ASP can repair it for you.

Here is an ASP list: > Support & Downloads > Find an authorized service provider

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