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Portege Z10t-A140 - battery and BIOS update question

Question: Portege Z10t-A140 - battery and BIOS update question

I have Z10T-A140 PT131V

i have 3 problem :

1- after near 3 months , now toshiba health program show my battery is fair .
2- toshiba program show lunch new bios ( 2.00 ) for z10t , but can not find bios on toshiba website ( download page )

[link |]

3- i view on monitor ( LCD ) near 0.5*0.5 cm near fan : monitor more very few Brighter .

i think Temperature have effective on monitor quality .

thank you

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Preferred Solution: Portege Z10t-A140 - battery and BIOS update question

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Answer: Portege Z10t-A140 - battery and BIOS update question

Now i search and find new bios z10t version 2.0
But after download and extract show :

All models having part numbers beginning with "PT131M", "PT131P", "PT131U", "PT132M", "PT132P", "PT132U", "PT133M", "PT133P", "PT133U", "PT134M", "PT134P", or "PT134U".

My notebook is z10t PT131V !
But Toshiba program show i must update bios .



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Hi ,
i have a Port?g? Z10T-A140

when i check toshiba service for update drivers , show do not need update .

but when i check windows update , show i must update " Intel corporate : graphic adapter WDDM1.1 , graphic adapter WDDM 1.2 "

now i must install windows update for intel or no ?

Thank you .

Answer:Portg Z10T-A140 - driver update: yes or no?

>when I check Toshiba service for update drivers, show do not need update.
The service station shows you only the driver updates available on Toshiba driver page.
In case you don?t get any notifications about updates, this means that no new drivers area available.

The Microsoft updates are totally different and are related to your Window system.
If such updates are available you should install it.

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near old 1 week i purchaed a Z10T-A140 ultrabook .
Then i active Toshiba Health Monitor and can view HDD status.

But for battery show it is poor !
Why my battery show poor ?

Thank you .

Answer:Portege Z10T-A140: Toshiba Health Monitor shows poor battery


This is nothing unusual for new batteries.
You should know that new batteries need to be calibrated firstly to reach the best performance.

Calibrating means that the battery has to be charged fully and then discharged until it?s fully empty. This procedure should be repeated several times in the row. After that you can check the battery status provided by health monitor again

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Hi ,

i tried for find Z10T-A140 ( PT131V ) user manual at this link: [link |]

But show can not find any record for this model .
i choose all language user manual , but can not find any document for it .

Thanks ,
Regards ,

Answer:Re: Where to get user manual for Portege Z10T-A140 (PT131V)

You are right? the user manuals for this model isn?t available
I would recommend you to check this page in the next few days for user manual availability.
Probably Toshiba needs some time to upload all these documents.

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Hi ,
I have Z10T-A140 .

when i check part number in link :

told me not compatible with win 8.1 .

but at under page write it is compatible with win 8.1 .

Why result is different?

Other my question :
I can not my Windows 8 serial number and i can only view last 5 digit number .
If my HDD clear and i need full new install winodws 8, where i can find my Windows 8.1 serial number ?

Thank you .

Answer:Portege Z10T-A140: Can I upgrade to Win 8.1 and where to find serial key

> Why result is different?

Your notebook is an Portege Z10T-A140 PT131V-00H005AR
Of course it?s Windows 8.1 upgradable and supported.
On the Windows 8.1 update ? supported models page you can find the Portege Z10T PT131V.

> Other my question :
>I can not my Windows 8 serial number and i can only view last 5 digit number .
>If my HDD clear and i need full new install windows 8, where i can find my Windows 8.1 serial number ?

I recommend reading the user manual. There you can find info about Toshiba Recovery Media Creator.
The recovery media creator would allow you to create an Recovery disk. Such disk install the Toshiba image on the notebook again. The serial key is not necessary because the Windows 8 will be activated automatically using Toshiba image.

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My laptop is about 12 months old. Ive had a few charging issues in the past where I was on a/c but it would not recharge the battery. This normally resolved itself by running the battery flat and then recharging (sometimes the battery wouldn't even need to run fat before it would start recharging again).

However as off today, the laptop will only work when connected to a/c power.. The moment I pull he plug the laptop turns off immediately. The battery says it has 43% but is unable to charge. It will not turn on unless connected to a/c power.

I have rebooted, installed all windows updates, removed ACPI control method battery and rebooted and all to no avail. I cant update the bios as the device doesn't have a cd player and nor can I remove the battery from the device.

In the drives I only have MS AC adapter and MS ACPI (I believe there is meant to be a third device driver -the battery- but I ant see it there).

Can anyone help?

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Since I updated last night to Win8.1, my Portege Z10t 4G i5 model no longer has an aircard/4G anymore.

I've tried re-installing original drivers/software and the updated software, to no avail.
Numerous restarts and checking for updates too.

Help please.

If it helps this is the Telstra 4G version.

Answer:Portege Z10T has 'lost' 4g hardware since Win 8.1 update


I did not find an LTE (4G) driver on the Toshiba Australian page but I found one on the Toshiba EU driver page.
[Toshiba LTE Driver Windows 8.1 - 64 Bit| =2&selFamily=4&selSeries=362&selProduct=7902&selSh ortMod=null&language=13&selOS=46&selType=all&yearu pload=&monthupload=&dayupload=&useDate=null&mode=a llMachines&search=&action=search&macId=&country=al l&selectedLanguage=13&type=all&page=1&ID=88595&OSI D=46&driverLanguage=42]

The notebooks should be the same therefore in my opinion the driver should work too.
Try it out and please give me a feedback.

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we have few Z10T tablets, they are always restarting with DPC_WATCHDOG_VIOLATION.
we have changed mother board and tested RAM. I can give memory dump file result.

Please tell us why this keep happening.
Memory dump file says igdkmd64.sys drives makes problem but we checked on Toshiba support site and Intel support site. the tablets graphic drivers are up-to-date.

Here is dump result:

ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
ERROR: Module load completed but symbols could not be loaded for dlkmd.sys
Probably caused by : igdkmd64.sys ( igdkmd64+6393f )

Followup: MachineOwner

1: kd> !analyze -v

Bugcheck Analysis

The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
component can usually be identified with a stack trace.
Arg2: 0000000000000501, The DPC time count (in ticks).
Arg3: 0000000000000500, The DPC time allotment (in ticks).
Arg4: 0000000000000000

Debugging Details:

OVERLAPPED_MODULE: Address regions for 'condrv' and 'tunnel.sys' overlap
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
LAST_CONTROL_TRANSFER: from fffff80162a0a3c8 to fffff801629cdaa0
... Read more

Answer:Portege Z10T keep restarting

I cannot tell you for sure why this BSOD error appears but according to Microsoft knowledgebase article the DPC_WATCHDOG_VIOLATION issue occurs when one or more drivers' DPC routines exceed the DPC Watchdog's time-out period.

The dump details mention the igdkmd64.sys file.
As far as I know the gdkmd64.sys could be the Intel Graphics driver.

Probably the Intel driver cause this issue?.
It could be also possible that the CPU which supports the graphic unit cause this issue?.

Sorry but the all hardware parts must be checked to provide detailed diagnosis.

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As we know it is very easy to change the RAM memory or SSD drive in the Portege R700-930 series.
It is a little more complicated for the Z-series.

I just wanted to know if this is at all possible for the new Z10t series??
The standard items of 4G and 128G are a little to small for my taste.


Answer:Change SSD or RAM in Portege Z10t??


I think the upgrade on Portege Z10T is a different story and not comparable with the other series like Portege R700.

The Portege Z10T is an mix of tablet / netbook device and mSATA SSD drive is placed within the tablet which is not user upgradable.

If 128GB are not enough for you, you can insert and use additional Memory media in the SD Card slot

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Hello everyone,

my PORTEGE Z10t-A is not charging although it's plugged. anyone know how to solve that?

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have tried reset pressing 0 etc but no resolution.
My touch screen shows mouse pointer on black screen nothing else.

Any help ?

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This device was originally delivered with windows 8 and has been successfully migraged through windows 8.1 to the latest windows 10 updated.

The latest update was applied and boot successfully for several weeks.

A BCD error was reported and the device failed to boot.

I have tried various repairs using toshiba tools none of which resolved the issue. Then used windows CLI command bootrec, sfc etc all to no avail. DSKCHK only found minor errors.

A microsoft windows 10 USB repair has been loaded but it cannot restore the system.

THe BIOS UEFI type has been changed.

In desperation i have tried "reset your PC" which reported. "unable ro reset your pc partition is missing"

All the volumes on the drive can be mounted and accessed. Data has been copied and saved.

There are 5 volumes on the disk

There are 7 partitions

all the volumes can be listed using DIR /a/s

C:drive has most of the data and os exported.

Partition table on DISC 0 is

1024 MB
1024 KB

260 MB
1025 MB

128 MB
1285 MB

102 GB
1413 MB

805 MB
103 GB

10 GB
104 GB

4096 MB
115 Gb


102 GB

1024 MB

260 MB


805 MB

10 GB

I have tried to download the recovery USB from the toshiba site ... Read more

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I got a Toshiba Portege z10t laptop/tablet for xmas.

i haven't used it much as i wasn't expecting this and have had work on my old laptop not quite ready to move over.

I have realised in the past 3 days that i would charge the tablet fully, turn it on, battery stated fully charged, i unplug it and it tells me, 85% charged. 2 min later, it says 3% remaining.

That being said, I am now working 100 min after unplugging, and it still says 3% remaining. (???)
I did the same last night and it finally dies after....4 hrs or so? (the power indicator is lit white, the battery indicator is ?off or very dim if on. not yellow or flashing)

Anyone have experience with this?

I tried to look for info. people have mentioned conditioning the battery which i have worked on over the past few days- plug it in, charge fully, then unplug and use until fully discharged.

Can anyone advise? or direct me?

Thank you!

Answer:New Portege Z10T is not holding the charge


It looks like a battery problem.
I?m not 100% sure but I think that battery replacement would solve the charging issue.

You wrote that the unit isn?t old and therefore the warranty is still valid.
You should get in contact with local Toshiba ASP. The authorised service provider would replace the battery free of charge.


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Hi ,

I try access to my windows 8 key ( serial number ) .

then i go to activation center and can only view last 5 digit from win 8 key .

my loptop is Z10T-A140 .

i need key for any time want full reinstall windows 8 , will use it key .

Thank you .

Answer:Portege Z10T - how to find windows 8 key

> i need key for any time want full reinstall windows 8
Wait a moment. If you have bought notebook with preinstalled Win8 you don't need product key. All you must do is to create recovery media (DVD or USB) and in the future you can use this media to reinstall original recovery image.
When you have bought your notebook you have also bought one valid licence for this recovery image.

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Hi there.

I'm having an issue connecting the Portege Z10t to a projector via VGA.
Its fine via HDMI.

The resolution changes on the screen to something like a 4:3 ratio.
It then comes up on the projector, stays for 10 seconds or so then bombs out.
I've tried multiple resolutions but no joy. We're running windows 8.1

I've tried a few different z10t and different projectors. Other laptops running windows 8.1 are fine, it only seems to be with the z10t.

Any ideas? Thanks in advance

Answer:Connecting Portege Z10t to projector using VGA

First of all it would be interesting to know what resolution you?ve chosen for internal and external display.
The Portege Z10T series was equipped with different displays but as far as I know the max supported resolution for all displays should be: 1920 x 1080 px

If you use the extended desktop, both displays (internal + projector) could use different resolution but if you use the option ?clone displays? then the resolution has to be the same on internal as well as on external display (projector).

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since upgrading to Windows 8.1 my Port?g? Z10t has lost the ability to use a lot of the FN keys, I can still use the volume up and down but can not use the mute or any other FN + key function, I have reinstalled the driver that is used for this but that has not fixed the problem.

If you need any more information please ask.

And thanks

Answer:Portg Z10t (4g) Has lost FN key after Win 8.1 upgrade


On the Toshiba EU driver page you can find the Windows 8.1 ? Update drivers.

Also there is a available Installation Instructions for download.
This installation instruction zip package contains the pdf document called: Install Order Win8.1-update
There you can find details how to install the drivers.

1 Intel Wireless Display - Uninstall
2 Intel Proset - Uninstall
3 Windows 8.1 update - Install
4 TOSHIBA Desktop Assist - Upgrade
5 Intel Display Driver - Upgrade
6 Intel Rapid Storage Technology Driver - Upgrade
7 Realtek Audio Driver - Upgrade
8 Synaptics Touch Pad Driver - Upgrade
9 Atheros Wireless LAN Driver - Upgrade
10 TOSHIBA System Driver - Upgrade
11 TOSHIBA Function Key - Upgrade
12 TOSHIBA eco Utility - Upgrade
13 TOSHIBA PC Health Monitor - Upgrade
14 TOSHIBA Display Utility - Upgrade
15 TOSHIBA Media Player by sMedio TrueLink+ - Upgrade
16 TOSHIBA Resolution+ Plug-in for Windows Media Player - Upgrade
17 TOSHIBA Service Station - Upgrade
18 DTS Studio Sound - Upgrade
19 PatchFiles - Upgrade

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The keyboard of my Toshiba Z10 is not responding any more.
Tablet mode is fine.

I try reset, reboot, I have installed the patch, nothing, battery is charging through the keyboard.
Thank's for support.

Answer:Portege Z10T-A - keyboard not responding


Hmm… usually the firmware update (patch) should help to resolve such issue.
I would another thread about the same theme and the firmware update was the key.

I also found this Toshiba doc in the knowledge base about the Firmware update for Keybord Docker for Portege Z10t fixes connection problems

But it seems that you already installed the patch but this did not help you.
Therefore I think there is a problem with the keyboard connection.

You should get in contact with Toshiba authorized service in your country in order to check the keyboard.

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Hi there,

I have insalled windows 7 on my Toshiba Port?g? Z10t-A, I need the software or the application that I can use to take a photos using the camera in my device.

Any idea where i can install that software/application?


Message was edited by: Fullmoon

Answer:Need Win 7 camera software / app for Portg Z10T-A


try to install the Win 7 webcam software released for another Portege series like for example Portege Z930.
Since the webcam software isn?t related to an specific notebook model, this version should work also on the new Portege Z10T-A

Feedback would be appreciated.

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my device has 4GB of RAM and I'm wanting more.
Anyone know the max ram this device can hold?
How to add the ram (I have good PC component knowledge but have never popped the hood on a tablet)?

Answer:Adding RAM to the Portege Z10T-A WT310


From my knowledge the RAM upgrade is not possible because of the WT310 was configured with 2GB or 4GB onboard memory.
So this memory is soldered and part of the system board.


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if when Ac power is connect to notebook ( dock ) , suddenly user separate monitor ( tablet ) from dock , what do ?

is it bad for notebook ?

model : Z10T-A-140

Answer:Portege Z10T-A-140 - dis dock when AC power is connect

Sorry mate but i don?t understand your problem or question.

What do you do with the notebook when the AC adaptor is connected? Do you remove/disconnect the table from dock?

To disconnect and remove the computer from the keyboard dock, follow these steps:
Disconnect and remove the peripheral devices and cables connected to the computer.
Press the eject button on the keyboard dock
Slide and hold the release latch to the left and then slowly lift the computer to release it form the computer holder and completely off the keyboard dock.
The AC adaptor can be connected while removing the tablet from dock.

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Hi Everyone,

I have a Win 8.1 Pro Toshiba Portege Z10t-A. Recently just upgraded to Win 8.1.
Before the upgrade i was able to use the sim card to connect to VPN but since the upgrade the sim card does not get detected. I am using an application called "AirCard Watcher".

I have tried the latest driver "EM7305"

Answer:Portege Z10t-A - SIM Card isn't detected after Win 8.1 upgrade

Visit the Toshiba EU driver page
Here choose:
Portege Z series
Portege Z10T-A
Windows 8.1 64bit
LTE driver

Now you should see two LTE drivers (5.2.1401.4045 and 3.5.1308.3911)
I recommend you to test both drivers?.

Before you would start the driver installation, the old current driver should be removed.

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Good Afternoon,

We have had this fault a couple of times on differing units. The Ultrabook appears to be in sleep mode (flashing white power light) and no amount of power button pushing, keyboard clicking or mouse moving brings it out of this state.

Holding down power for 5 seconds does not switch the UltraBook off.

I have to wait till next day when the battery completely drains before starting the unit.

Is there any other way to power the unit off perhaps?

Answer:Portege Z10t-A remains in Sleep Mode

Actually this time around leaving the unit over the weekend hasn't helped. So I can't get into it at all.

Holding the power button in for 5 or 30 seconds achieves nothing. The Power button certianly gets a response becuase the screen will turn off and on.

I cases like these I would normall remove the battery but on this model its not very accessible.

Anyone know another secret way to force the tablet to power off?

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I mainly use my Ultrabook plugged into power & after upgrading to Win 8.1 from Win 8 the "Eco-Charge" no longer activates, constantly charging the battery to 100% when it should be 80%. I have discharged the battery down to 10% and then activated Eco-Charge but with no success.

Does anybody have a solution please?

Answer:Eco Charge not activating on Portege Z10T after upgrade to Win 8.1

First question:
After the upgrade from Windows 8 to Windows 8.1 did you download the install the Toshiba drivers and software as mentioned in the installation instruction which is available on the Toshiba EU driver page?

Its very important to install and update the Toshiba utilities to get good working Win 8.1 system.

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About 6 months ago I bought a Z10T-A-13Q for my mother. It has frequent issues of not turning on for hours.

Recently the screen stopped turning on. It was sent for repair and came back with a fix of "harness replaced".

It came on a few times so I made the long trip to return it to my mother. The screen fault is still re-occurring occasionally needing to be left for hours until it turns on. Then turning off and not coming back on for another few hours.

This is really hard to fix as I am far from my mother and Toshiba have opted for YOKO assistant my Mother can't navigate.

Has anyone got a faulty product replaced not patched up or a simple telephone number an elderly person can call?

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I work at a school where we have a large number of Port?g? Z10t-A devices. The screws keep falling out of the bottom of the keyboard dock and our service company will not replace them unless we log a job for every single screw.

Can someone please tell me the exact size of the screws so that I can buy some online?

Answer:Portg Z10t keyboard dock screws

I?m afraid it is not easy to find exact specification of this device and check the screws size. ?Maintenance manual? s not a public document.

Try to remove one screw and find out which size do you need.

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We have recently Purchased a z10t , and after installing the update to the Sierra Aircard software , we are unable to detect any sim.

Unfortuantly we did not test the sim card before the software.

Has anyone else had this issue, It was purchased from Telstra and we are using a 4G sim from a Telstra Sierra Wirless card to test.

Thank you


Answer:Portege Z10t - Failing to recogise the inserted sim

> Unfortuantly we did not test the sim card before the software.
If I understand you right you are on testing so what you can do now is to install original recovery image using HDD recovery option or simply roll back OS to earlier time before you have installed this additional software and test SIM slot functionality. I?m sure it will work because original recovery image contains tested drivers.

This third part software can change communication settings and affect SIM slot functionality. Toshiba doesn't support third part software so I don't think Toshiba can help you with this.

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Please excuse my bad english,

I just bought the Z10t A 13V PT 141, with W8.1. This computer works very well on W8 but I want to install W10. I've ever tried 3 times but each time, the cursor (with the touchpad or a mouse) is lagging, each movement is jerky and don't works very well. I tried to see if it was a driver problem, and downloaded all the new Toshiba drivers for W10.

I've made the same with Intel drivers, but for the graphics drivers there is an error message : "a customized computer manufacturer driver is installed on your computer. The Intel driver update utiliy is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer."

When I'm with W8, drivers are correctly updated..

So I think the cursor problem is due to this driver problem (I hope but I'm not sure). What's the solution ? AM I alone with this problem ?



Answer:Portege Z10t A 13 V - Graphic driver problems and lag with W10

Bonjour Thomas,

EXACT same problem here with my Portege Z10t-A-140 uograded to WIN 10.
I have also taken the same steps and encountered the same problems and no solution.
I find Toshiba after sales customer support VERY INEFFECTIVE and disappointing as there seems no way to get PROFESSIONAL support from Toshiba on this issue (or any other for that matter).
Note that I absolutely don't consider help by fellow users on a forum or self help a form of professional support at all!
->Not happy with Toshiba!

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I have a Toshiba Portege z10t.

I am trying to use the stylus in Photoshop. I have 2 problems. Firstly - when i use the stylus the circle that indicates where the stylus is going to be used is below the point of the stylus. Not only is it causing incorrect actions, but i can't see it properly to guide it. Is there a way to re-calibrate? I have tried re-calibrating from the control panel.

Secondly, in Photoshop, I can use my finger to select items in the menus and tools, but not to draw or select anything on the page. I have the same problem with any other stylus I use (I want to use a finer tipped one, but would be happy to use the one with the laptop if it was calibrated correctly.)

Can anyone help me?


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Portege Z10t-A PT132A-00F00T

My tablet keeps going to sleep after about 60 seconds of non-interaction.
I can be watching youtube, reading, listening to music...etc and after approx. 60 seconds of me not touching it the display will turn off and any audio/video stop.
As soon as I touch the screen it wakes up again.

I have been into the power options and edited them for both power and battery.
I have set dim/sleep to never for both options as a test but still it does it.

Have I missed a place where this is set elsewhere?
Very annoying


Message was edited by: Jayp

Answer:Portege Z10t-A PT132A goes to sleep after 60sec of non-interaction


Does it happen in notebook mode when Toshiba keyboard Dock is docked or in tablet mode only?
Does it happen if Ac adaptor is connected or only when AC adaptor is removed?

The computer will automatically go into sleep mode according to the setting sin the power options. To access this click
Desktop -> desktop assist -> control panel -> system and security options -> power options
(or Win key + X -> power options)

Here you should find the option called ?Display automatic power OFF?
This feature automatically cuts off power to the display when there is no keyboard input for a specific time

You may also check the ?Hybrid Sleep? function which appears in Power Options too.

Furthermore I recommend you checking the Intel Display Power Saving technology settings.
This feature is enabled by factory default and in controls the power consumption b< optimizing the picture contrast and internal LCD. This can be used if notebook is running in battery mode and using the internal LCD display only.

To access this feature you have to click right on the desktop and click graphic properties
Then click Power -> select on battery from the drop down menu in power source.
Then clear the display power saving technology check box and lick OK.

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Hi All,

Just bought the Portege 3 days back and found one pixel on my LED Full HD display of my ultrabook STAY's always white. Will i get warraty or replacment. I paid my fortune for this notebook.

Thanks & Regards,
Rashid Jafar

Answer:Portege Z10T-A203 - One pixel is always white on my FHD Screen

As far as I know this issue is not warranty case. More about this you can read on

What you can try is to contact your local dealer and ask for replacement. Do this as soon as possible.

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While using the Tablet in laptop mode, every so often the keyboard seems to disconnect itself, so nothing works.

Only way I can find to enable it again is to disconnect the tablet then plug it back in again.

Is there any settings or updates etc for this?


Answer:Portege Z10t-A Keyboard disconnects using laptop mode

Found the answer, Firmware Update was just released.
Hope it fixes it.


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I have installed windows 7 to a Portege z10t and cannot get the screen to auto rotate when flipped to portrait and landscape, I have had a look at the intel graphics properties and cant find anywhere their to configure this any ideas and have googled it.

Any ideas?


Answer:Portege Z10T and Win7 - cannot get the screen to auto rotate


Are you sure that you have installed all essential Toshiba tools and utilities as well as Win 7 drivers for this Portege Z10T series?

Toshiba EU driver page provides the essential software like *Tablet Easy Control.*
This utility is necessary for the auto rotation function of the Tablet PC.

I would recommend you to check if all software available on Toshiba EU driver page has been installed and run properly on your notebook

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Just got my Z10T and decided to upgrade to Win10. Problem is the Win10 upgrade hung and now I can't fix Win10.

Nor can I restore Win 8.1 from SSD recovery partition or from USB recovery image I made before trying Win10 upgrade.

So, I am hoping that someone can throw me a lifeline, otherwise I have a very expensive ultrabook that I can't use at all.


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This is an error explanation - with a solution (which I do not like) and perhaps one of you know a better one:

This laptop was bought with Windows 8 in 2015 and then upgraded to 10 (automatically) last year.
It worked fine until yesterday, where there was a big new Windows 10 update.

When it restarted, I got a blue screen with the information one should rebuild the BCD.
I organised a Windows 10 DVD + an external DVD player and started bootrec /rebuildbcd

It worked fine until I confirmed the found system 1 - confirmed that with Y(es)
and got the message like: One device connected to the system isnt present any more
Sourcing the internet I found an information that this message can be caused by a defect UEFI
CMOS setting and one can set the CMOS of the laptop to default values.

I did that and then started again bootrec /rebuildbcd

This worked now fine - no more error message - and the system started fine again

... until .... I had the next automatic update from MS for Windows 10 ... I had to do the
same procedure again.

... now, for the wise guys of MS and Toshiba - do I have to live with that for the rest
of the time of this laptop - or is there a better solution

Thanks in advance

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Relevance 70.11%

Does anyone have any documentation on the command-lines for tinstallwb.exe, or know the switch to grab these?

I need to do some logging during the install.

We're evaluation the Z10t, and want to installing the Toshiba Value Added Package via SCCM during our deployment task sequence. I've doing the same thing for the Z930 successfully.

I'm using the latest version (1.6.0035.6406) of the TVAP.

After extracting the contents of tc30573300f.exe, the command I'm using is "tinstallwb.exe -s -sms". While that works within my vbscript wrapper, it's failing during the actual deployment. If I could start logging, I could see what's going wrong.

I've tried just installing \TVAP\TOSHIBA Value Added Package.msi, but even though that installs succesfully, those flashcards never appear when pressing Fn keys.

Any ideas?

Answer:Portege Z10T - command-lines documentation for tinstallwb.exe (TVAP)

Unfortunately, such documentation isn?t available.
I also did not find any tips to install the VAP from the command line

But the package contains some other exe files like setup.exe or install.exe
Did you test the installation using these files?

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Relevance 69.29%

I have a Port?g? Z10t-A computer running Windows 8.1 that's touchpad stops working intermittently after coming out of standby.

I have tried upgrading to the latest firmware "HID\VID_0930&PID_0807&REV_3;00&MI_01&Col01" as suggested in a previous post but this has made no difference.

Any ideas on how this can be resolved?

Answer:Portege Z10t-A - touchpad intermittiently stops working after sleep mode

>I have tried upgrading to the latest firmware "HID\VID_0930&PID_0807&REV_3;00&MI_01&Col01" as suggested in a previous post but this has made no difference.

I think you are speaking about this firmware update
[Firmware update for Keybord Docker for Portege Z10t fixes connection problems|]

This has improved the keyboard performance switching between the tablet and notebook mode.

In your case I would recommend installing the newest version of Synaptics driver.

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Relevance 69.29%


I have a Prot?g? Z10A and the touchpad and keyboard intermittiently stops working after sleep mode. I cannot wake it up or restart without re-booting.

I have done the update to the firmware keyboard docker as advised in a thread on January 2014 but this has not helped the problem.
This computer is only 2 weeks old.

I have been to download site and updated all drivers and updates.
The computer works perfectly except for this problem.

When the tablet is asleep the white led is blinking, and when it is all works ok, but if the light for some reason is not blinking but permanently lit then it will not restart and I have to re-boot the tablet.

I have disabled the hibernation mode in options but still no help.

Any help would be appreciated.

Answer:Portege Z10t-A - touchpad intermittiently stops working after sleep mode


I?m wondering if the option (within the BIOS) called Wake-Up on Keyboard is enabled.
To restore the operation of the computer from sleep mode, press the power button or any key on the keyboard dock for a short amount of time. But the keyboard keys can only be used if the mentioned option is enabled.

Note: when the notebook is in Sleep Mode, the power indicator will blink white. If the power indicator does not blink white, the notebook isn?t set to sleep mode!

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Relevance 66.42%


I'm currently trying to fix a battery charging problem i'm having with my laptop (Portege M300).
I've been told that updating the bios should fix this problem, however when i attempt to update i get the error "The AC adapter is not connected, or battery power is not enough".

Now the AC adapter is connected and working fine, however the battery is only on 4% charge...
Thats the exact reason i'm trying to update the bios!

Does anyone know how i'm supposed to fix this problem?

Thanks in advance,
Chris H

Answer:Portege M300 - Updating Bios without battery


I?m not quite sure if the BIOS update would help you? maybe it?s a battery issue?
Did you notice this issue from the first day of purchase?
I mean if this issue was not present using the same BIOS in the past then this could not be a BIOS issue but hardware issue? possibly a battery?

I think the battery should be checked?.

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Relevance 66.42%


I've got a Portege M200 and I want to change the batterie of the BIOS but I dont know where it is!

Can anybody help me?

Answer:Portege M200 - How can I exchange the BIOS battery?


The BIOS battery is placed on the mainboard and to exchange it you must remove a lot of parts and screws. This is a little bit tricky and therefore you should have experience in notebook disassembling.

If you want a new BIOS battery you should contact the nearest authorized service provider. The technicians can do this for you.

But why do you want a new battery? The battery will also be charged if you have the AC/DC adaptor connected.


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Relevance 65.6%

A week or two ago, I started seeing a pop-up appear on my Inspiron screen (I run Windows 8). The pop-up said that the AC adapter was not recognized, and therefore, the battery would not charge. It was the same 65W adapter that came with the laptop. I hit F2 at startup to check the BIOS, and it said the adapter wasn't recognized. I decided to order a new adapter. While I waited for it to arrive, the battery gradually drained down, but the laptop continued to work while plugged in.
The new adapter came today, an official Dell adapter. I plugged it in... Same error message. Adapter not recognized.
I ran a check on the battery; the system says the battery is fine. I pulled the battery, and the laptop still worked via the adapter. I jiggled and checked all the connections. Couldn't find an issue and couldn't make it work.
I checked the BIOS version and date, and it's from 2013. Time for an update! I downloaded the latest version, but here's the problem: It won't install without the battery sitting at at least a 10% charge. The battery, of course, won't charge with either adapter (it's reading at 1% now). So I can't update the BIOS without some battery life, but I can't make it recognize the adapter and charge the battery without the updated BIOS (assuming that's even the problem, but I'm hopeful that's all it is).
If anyone has any suggestions for how I might make this work, I would very much appreciate it! Thank you!!!

Answer:Catch-22: No BIOS updated without battery, no battery life without BIOS update...

Please list Dell model number and version of windows. Ex: Dell Inspiron 3543, windows 10
If you don't know, type msinfo32 onto the search box, and then look for System model.....
In the meantime, please check the USB port, where the AC adapter is plugged into system, is loose. You could also wiggle the Adapter's end while checking it in the BIOS to see if the Adapter's type appears.  

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Relevance 64.37%


We have an R500-12s - Core 2 Duo U7700 1.33 GHz - 12.1" TFT bought a few months ago running windows XP and it only ever shows a couple of hours battery life remaining on the XP battery indicator even after a full charge.

This happens with the power plan setting maximised for battery life in XP.
I note that the Toshiba sales blurb mentions a battery lif of up to 8.5 hours, but can anyone else advise what battery lifes they are seeing from their R500's?

I didn't spot a battery calibration program in control panel/start menu - has anyone else got one? thanks in advance.

Answer:Question about battery working time on Portege R500-12s

Hi buddy

You mean you would like to run the notebook on battery for more than 8 hours ?:|
Sorry but I cannot believe that? I doubt this is possible using the standard battery.

As far as I know the R500-12S was equipped with the 3 cell 2900mAh battery.
Maybe you could run the notebook a longer time using a stronger battery but I don?t think that an 3 Cell battery has enough power for 8 hours.

Check the Toshiba Options & Accessories website and there you should find some stronger batteries for this notebook.


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Relevance 64.37%

I have recently got an M100 with a pair of the optional slim-bay batteries. I have a question regarding the charging / discharging sequence.
It seems that when charging main battery is charged 1st followed by the secondary(removable) battery. That seems fair enough, and makes sense.

However when it comes to discharging the main battery seems to discharge 1st with the secondary battery not dropping from it's 99% value.
I would have expected the machine to discharge the secondary battery 1st so that in the case of having 2 secondary batteries you can swap them over without any worries. Also when you then need to install the CD drive which I also have, then you have max battery life left in the internal main battery.

Are there any settings to change the way in which my machine seems to be working?

Answer:Question about dual battery usage on Portege M100

Hi Max

I am not technician and can not explain how it works exactly. Everything I know is that all this is controlled by power supply electronic and user has no influence on it and, as far as I know, there are no settings where you can specify the power consumption.

I agree with your opinion but I think there is nothing to do.

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Relevance 64.37%

I'm looking to buy a tablet PC - was having a look at the Portege M400 and Tecra T7 models. Although the battery life would be tolerable, I guess it would depend on how you've set up the computer and how you use it - and I would definitely prefer a safety margin of longer than 5 hours (3 on the tecra). Do these models have the option to swap a new battery pack in and out easily, or to install a second battery to expand the life?


Answer:Portege M400: Battery life time question


I have found info that for this notebook model there are two Slice Expansion Batteries available:

I don?t know if this is what you need but google a little bit and pick up the info.

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Relevance 64.37%


I've used some thinkpads that have the feature to take care for conditioning the laptop battery.
An useful function is to disable battery charging if you plug the AC adapter if charged above e.g. 75%.

It also monitors battery health and advises when a conditioning cycle is needed.
Is there such an utility for the Porteges or I should use a third party program?

Answer:Question about Battery care tool for Portege Z30A

How about BatteryCare Utility?

It is a free utility that helps you keep your laptop battery in good condition.
It monitors the battery's discharge cycles and helps increasing its autonomy and improving its lifetime. Additionally it provides detailed battery information and monitors the battery discharge cycles.

But Toshiba provides also own software called Toshiba PC health monitor.
It gives you an easy-to-read graphical overview of things like laptop temperature, fan speed and the condition of your battery.

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Relevance 63.96%

Hello to all

I got a stylus for my Portege Z10T-A (PT141E) purchased, original from Toshiba (pen PA5133U 1EUC).
With my Z10 no stylus was at the time of purchase, which didn't bother me...
Now I wanted to try it but once.

But he is not recognized by the system.

My Z10 works as far as trouble-free until the chop my towel in the display at does.

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Relevance 62.73%

I recently bought a Portege R700 19M and I have downloaded the latest version of the BIOS available in the Toshiba support page and when I run the .exe file, it doesn't work with this message: "The computer is not supported"
And, when I have a look in the HWSetup Toshiba tool, it doesn't display the BIOS version but some weird character (not usual letters) so I can't know which version is installed.
thank you for your help

Answer:Portege R700 - Can't update the BIOS

Hi buddy,

Do you update the BIOS on preinstalled Windows version from Toshiba?
Are you logged in as Administrator when you try the update?

To be honest I doubt it?s a problem of released BIOS update because I found other threads where users report that BIOS update was successful.

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Relevance 62.73%


i recently purchased two used portege 3490 CT Notebooks, both with BIOS version 1.60. I tried to upgrade to Version 1.90 with a USB-Floppy, but it wont accept the floppies. Theres no floppy access when i press a key after the bios update message.

Also booting from this USB floppy wont work. Is this a problem related to this specific USB floppy drive (it's a NEC)? Are there any other procedures to update the BIOS?


Answer:BIOS Update on a Portege 3490

Hello Thomas

I am not sure but I assume that your unit has no USB legacy support and, as far as I know, you can do it using original Toshiba FDD. Check please your BIOS settings.

I am pretty sure that you will not be able to make BIOS update using your FDD.


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Relevance 62.73%

Hi All!

I would like to update the bios of my Portege R100, i've downloaded this trought this site:

unzipped and started install2.exe but i receaved this error:

"*[Error] BIOS Upgrade is failure. BIOS is not able upgraded on this configuration*"

Windows xp sp2
No external installed devices

Someone can help me?


Answer:Bios update Portege R100


You can download another version of the same bios-update here : PR10U

This file contains more information about performing the update, see the readme-file
you can either do a direct update within XP or make a bootable diskette or a bootable CD

If the "direct update" within XP won't work, you will need at least an USB-fdd-drive, most of them are recognized easily by the bios ( hold F12 during start-up and choose fdd )

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Relevance 62.73%

I've been looking on the Toshiba Site for BIOS updates for a Portege 3440CT, but can't find anything for the older models. Are they still available? Also the BIOS on the laptop at the moment is 1.50, acan anyone tell me what the most recent version is?



Answer:Need BIOS update for Portege 3440CT

All BIOS updates, drivers, tools and utilities for older notebook models you can find under ARCHIVE.
For your Portege there you can find BIOS version 1.60.

5 more replies
Relevance 62.73%

i have a portege m200 and because it doesn't have any device on it (fdd,dvd) i want to be able to boot from an sd-card. For that I need the newest bios version v1.70win, but to intall it ,it requires the Common Module. I have instaled it (there was no error, at least) but when I retry to do the update , a"missing common module" message appears. So I'm a little bit confused. I suppose that the best think to do is to erase any previous version of common module,and reintall it, but I have no ideea how should I do it.
can anyone give me clue, or maybe i'm on the wrong path!?

Answer:Portege M200 BIOS update

Hello Daniel

As far as I know it?s not necessary to install a Common Modules if you want to update the BIOS. Nevertheless normally you can find the Common Modules in ?Add and remove programs?. If you need a whole instruction ?how to make a BIOS update? you can find it on the Toshiba website.

Please go to ?Support & Downloads? then ?Knowledge Base?. There you can search for ?BIOS update?.


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Relevance 62.73%

Hi I was wondering can this machine update it's BIOS without the use of an external FDD........I do not have one......buying one is more costly than a USB FDD..........Or is there a way to flash the bios with a use of an application executed in windows ?

Appreciate to those who can help ............

Answer:Bios update on Portege 3110Ct


Check this

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Relevance 62.73%


I have a Portege Z835, with a battery problem: don't charge. The battery indicator says "3% connected and charging" but it don't charging the battery.

Some forums says that the solution is updating the Bios. I have a Bios update v.1.60 ready for install. When I try to install, we get the message "the battery power is not enough".

My power cord is always connected. If I disconnect the power cord, laptop is off.

Please, what can I do?



Answer:Portege Z835 - need help with BIOS update

To be honest I don?t think it is BIOS related issue. As far as I know battery should be charged even if the notebook is OFF so why BIOS update if battery cannot be charged at all.

For me it sounds like hardware related issue.

How old is your Portege?
Is warranty still valid?

Maybe you should contact Toshiba service and ask for help or even their opinion.

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Relevance 62.73%


I have been wrestling with this device for a while now and I seem to be progressively making the situation worse.

My current issue is that I can no longer access the BIOS after changing a setting in the BIOS that related to USB emulation (or something like that). I was in the process of trying to make the device boot from a USB and pretty much twiddling with every setting to see what would work.

This one didn't. And now the device no longer responds to F2. It's like it is ignoring the keyboard. Doh!

Is there some way to roll back or re-flash the BIOS? Or another way to access it? I tried an external keyboard, to no avail.

How did I get here?

Well ... I was given this device to put back to factory condition and I could not find an obvious option that would do this, other than the Toshiba Maintenance Utility which looked hopeful. It offered to erase the partition (which at the time seemed fair enough) - BUT THAT"S all it did - so the machine just repeatedly boots, displays "Please insert system disk" and then reboots.

OK, I'm an idiot - but it does seem silly for Toshiba to offer an option that instantly bricks the machine?

Anyway, I've moved on from that problem to one that is significantly more dire. Not being able to access the BIOS means I don't have any options - unless one of you wonderful people can help me discover one.


I have since discovered that the next setting I was going to adjust - the Secure Boot setting - may have solved... Read more

Answer:Portege - Can't access BIOS after update

Which notebook model do you have and which operating system do you use?

If you use Win8.1 you have access to some BIOS settings using settings in system settings. Check it out please.

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Relevance 62.73%

what is the BIOS EC?

in my BIOS it states BIOS version of 2.10 and EC version 1.40

on toshiba website latest revision is BIOS v2.10 and EC 1.50 as same flash update download. but as the BIOS is already upto date i want to know if trying to flash for the EC from 1.40 to 1.50 would be worth it?



n.b. presume the latest R700 BIOS is v2.10 as stated on the website? is there anywhere else i can check?

Answer:Portege R700 - BIOS EC update from 1.40 to 1.50

I believe the EC is an important function so I would update the EC to ensure the notebook is running optimally.

I don't know what was changed but you can usually find this information on the Toshiba America website in the support/downloads section/

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Relevance 62.73%


I have a Portege 3440CT with bios version 1.50.

This version does not support large HDD so I thought I'd update the BIOS. (don't know if version 1.60 does either, does anyone know?)

When I try to run the bios-update-program on win2000, it says "Initial error", anyone know what's causing this?

BIOS is downloaded from Toshibas website.

I have no floppy or CD-rom available.
Have tried the updater on win98, and also in DOS and it says "this utility not available on v86 mode!"

Is there any way to place the BIOS file on a small hard drive, and boot from that?

Ideas, anyone?

Answer:Bios update on Portege 3440CT.

Sorry CyB but I really do not understand you. If you check Toshiba support page you will find two BIOS updates. Both of them must be done using FDD. So now I am asking myself why you try to do it under running operating system. Sorry but it is really ridiculous.

Toshiba provide two different BIOS updates. One is TRAD (must be done with FDD) and WIN (can be done under running WXP or now Vista). For old notebook models there is no WIN version.

Is there any way to place the BIOS file on a small hard drive, and boot from that?

As far as I know something like this is not possible and you can check eBay and obtain FDD. You can get it for few bucks. It is really not expensive.

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Relevance 62.73%

I have recently bought quite old notebook of Toshiba Portege R111 Series. There was Dynabook SS 2120 DS11L/2. Can anybody help me to find BIOS update file for it? Thanks in advance.

Answer:Portege R111 BIOS update

Do you have really the Prot?g? R111?

For me is known only the Portege R100?
What the model number is it?

As far as I know Dynabook series has been released for Japan market only?
So possibly the drivers could be found on some Japanese sites?

4 more replies
Relevance 62.73%


I have a Toshiba Portege Z30-A
Maybe someone was able to perform the upgrade bios in windows 7 64 bit?

Answer:Re: Portege Z30-A - Bios update 3.80-WIN using Win 7 64bit

I upgraded to 3.70 EC 1.4 as soon as I got hands on my Z30t-A and when I noticed the 3.80 was available I downloaded the zip file. None of the 15 files has started the upgrade process.

I run Windows 8.1, but the BIOS upgrade should function the same as for WIN 7.
Toshiba must have forgotten to add a setup.exe or something.

I haven't seen a release note, but I'm a big fan of fresh software.

5 more replies
Relevance 62.73%


I was looking at the 1.60-WIN BIOS update available on the download pages since 25/03/08.

Anybody know what the update does?
The explanation on the download page just says: +"This Bios Update adds increased functionality to your system."+

Thanks in advance.

Answer:Portege R500 BIOS update 1.60-WIN

The change-log on the US site says:

Version 1.60 - 2008-03-19
* Added support for the Toshiba 128GB Solid State Drive (SSD).

8 more replies
Relevance 62.73%


I'm trying to update the BIOS of my R700 computers with a command line on Windows 7 (x86 french edition).
The BIOS version I'm trying to use is P007Bv170_EC73V140.

I have downloaded the from Toshiba official website. In the zip file, there is no instruction (no Readme.txt or other help files ...).

Is there a way to silently upgrade the BIOS ?
Thank you for your help,


Answer:Portege R700 - How to update the BIOS?


You have to start the exe file that you can find in zip-archive that you downloaded. After this the BIOS update will start.

But before you do this update, unzip all files and close all running programs. Make also sure that you are logged in as Administrator.

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Relevance 62.73%

I tried to Update the BIOS at my M700-110 PPM70E-02302DEN from 1.60 up to 1.80 (P005Bv180.exe).

However it fails with the error " BIOS Update is not supported OS. Unsupported OS or service pack installed."

Within the "more information" I could read "OS independent".
Is the Windows 7 Home Premium with Service Pack 1 not supported?

What's the matter?
Which BIOS is the right one for my system?

Please help me!
THanks a lot.

Answer:BIOS Update not possible for Portege M700


It seems that Vista OS was preinstalled on this notebook.
This means that you have installed the Win 7 system at your own hand.

The point is that BIOS update requires some essential Toshiba tools.
For example the Value Added Package is important software and should be preinstalled on the notebook.

Is VAP installed?
If not install the VAP before trying to update the BIOS.

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Relevance 62.73%

My current bios version is 1.6, the latest is 3.0
When trying to update the bios, I get an APPCRASH from INSTALL2.EXE
exception code c000005

I tried to run it in safe mode, but this doe not help

Thanks for help

Answer:Portege A600: cannot update to bios 3.0


The istall.exe should not crash and you should not update the BIOS in safe mode!
The Windows should be booted up and should run correctly!

Here is a Toshiba FAQ How to update BIOS:

Possibly the error code is related to corrupt windows OS or to missing some necessary Toshiba tools.
Using Win XP the Common Modules should be installed.
Using Vista or Win 7 the VAP (value added packed) should be installed.

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Relevance 62.73%

Hi there,
When I look for an update to the BIOS in my M400 at the Nordics version of Toshibas homepage - here is what I find;
On the nordics toshiba website they have the 1.50 version available for download, while the US version website I can download the newer 1.60 version. As my M400 is a Danish version I am a little unsure as to if it's ok to update my BIOS to v1.60 now that the nordics toshiba website don't have that BIOS version available.

Any thoughts and views about going ahead and installing the version 1.60 on my DK-version M400 is very welcomed.


Answer:Portege M400 - BIOS update to 1.60


Please don?t compare European and US notebooks models and don?t make update mix. If you have European notebook please use just the stuff available on Toshiba Europe download page.

If you don?t have problems with your unit and if operating system runs stabile, don?t do anything. It is just my advice.

Have a nice day!

3 more replies
Relevance 62.73%


I have only linux (antergos) on my Portage Z30-B-100, Does anybody know of any way to flash update bios?

Answer:Portege Z30-B-100 update bios from linux


On the Toshiba EU driver page you can find only the win-based BIOS update version.
This means that BIOS can be updated from running system only and you need to run Windows OS in order to start the BIOS update procedure. Linux isn't supported in this case...

Here you can find the How to doc about the BIOS update

4 more replies
Relevance 62.73%

where do I get Bios updates and drivers for my Portege R111 (dynabook ss s9/210lnkw) from?
This is very important.

thanks a lot

Answer:Need BIOS update for Portege R111


In which country was the laptop originally purchased from, if you don't mind me asking?


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Relevance 62.73%

What does the BIOS update for Portege Z830 (PT224 / PT225 / PT22L), version 1.80 do?

The description just says +"This BIOS Update adds increased functionality to your system."+, and I haven't been able to find anything more on Toshiba's website. The update was released 2013-05-24.

Answer:Portege Z810 and BIOS update 1.80

I presume European Portege Z810 must be similar to US Z830/Z835 (PT224x/PT225x) so I?ve checked US support page for BIOS update and here is info about BIOS updates:

+Version 1.80 - 2013-04-25+
+Optimized a BIOS setting to improve hibernation resume reliability.+

+Version 1.70 - 2012-09-12+
+Implemented the Intel specification to improve stability - updated MEBX to
+EC/KBC V1.30: Improved standby stability.+
+EC/KBC V1.30: Modified the power supply error detection method.+

+Version 1.50 - 2012-02-13+
+Added a boot LOGO sequence for ZAT (GPS) models.+
+Improved: Control of TPM on Intel TXT enabled systems.+
+Implemented a fix for an issue where the BIOS password cannot be entered when configured as follows: 1. Wired USB keyboard is connected to the port replicator. Wireless USB mouse is connected to a computer USB port. 3. Computer is docked to the port replicator.+
+Implemented a fix for an issue where the BIOS password can't be entered with some USB keyboards.+

+Version 1.40 - 2011-11-15+
+Improved: Control of the TPM on Intel TXT enabled systems.+

+Version 1.30 - 2011-10-27+
+Initial production BIOS for these models.+

I hope this will help you.

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Relevance 62.73%

Has anyone tried this new update ?
I was put off by the wording on the disclaimer.
It seems that in order to cut down on constant fan use the price to pay will be a hotter computer.
Is that going to affect the computer life time ?
Also, as it is a "stand alone" update, is it possible to undo the changes and revert to a previous version if necessary ?
Finally, is the increased heat on the base of the unit going to make it uncomfortable to work with as a tablet ?
Thanks for feed back.

Answer:Portege M400. BIOS update V 1.8


Yes I have updated my m400 to version 1.8 and No it does not run that hot im currently suing speed fan to monitor the temp and its stable at 38 degrees - with BIOS set to cooling - battery optimised, its very quite now! thats what i wanted as the fan for me was just to loud for such a small laptop. I went from 1.4 straight to 1.8 didnt do 1.7.
I still find however the power saver dosent do much in terms of the fan speed, but at least we know there was an issue and they have identified it in the BIOS release.

2 more replies
Relevance 62.32%

Hi there,

My Portege A600-13Y BIOS is version 1.50:

- should I upgrade to 2.00WIN?
- I found this source for the biso upgrade 2.0 but there is no indication that this file is authentic TOSHIBA bios.
No checksums, no ssl certificate, nothing. Is it possible to get it in a secured / authenticated way?

Thanx for answers,

Answer:Re: Portege A600-13Y: BIOS update 1.50 to 2.00-WIN - How risky it is?


First of all you should use and download the BIOS files only from Toshiba website.
The Portege A600-13Y PPA61E is a Toshiba European notebook model and all the drivers and BIOS can be found on the Toshiba driver page.

I don?t know why you ask for the checksums or ssl certificate? the Toshiba websites are safe?
but everyone who needs the drivers or BIOS can download it?

You should only ensure that you have chosen the right notebook model and that you have downloaded the right BIOS!

But why you want to update the BIOS?
If your notebook is running troublefree then a BIOS update is not important? I follow always this advice; never change a running system.

7 more replies
Relevance 62.32%

Greetings all,

Portege R830-138 Current BIOS 3.7

I am unable to update the BIOS to either 3.8 or the latest 3.9 version. Error: This Computer Is Not Supported.

VAP is installed and modules are working. A previous forum post suggested that it may be related to the recent Intel Management Interface firmware update which I had applied and am unable to uninstall or rollback.

Any suggestions?


Answer:Portege R830 - BIOS 3.9 Update Error


A friend of mine has updated the BIOS from 3.7 to 3.9 without any big problems.
It could be possible that you cannot update the BIOS because of the missing or disabled TVALZ services.

Go to Control panel -> Administrative Tools icon and click services.

Here you can check if the TVALZ service is available ? if its available, enable it and then try to update the BIOS.

If this will not work, you will need to recover the notebook using Recovery HDD or Recovery disk? The BIOS update should functions using the Toshiba factory settings

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Good morning.

Can someone tell me where can i find the changelog for BIOS update 4.50-WIN(ECB1.40)?
Thank you.

Answer:Portege R30-A Bios Update change log (4.50-WIN (ECB1.40)

Toshiba EU BIOS page does not provide any change log details.
But on Toshiba US driver page you can check such information.

The BIOS version seems to be the same:
Visit this page and click on BIOS (left column)

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Is somebody out there have the proper procedure to update the bios of a Portege 7200CT without the docking station.

Toshiba has posted a procedure in its bulletin but it does not explain how to do the update without the docking station. As everybody knows that the Portege 7200CT has its floppy drive on the docking station and if we follow the Toshiba updating procedure we have to undock the laptop, so how can we proceed with the update if the update software calls for a floppy drive that is on default to drive A:

Hope somebody out there have something to share!!!

Answer:Bios Update Procedure for Portege 7200CT


I looked on Toshiba site and there is no BIOS update for your notebook. Do you have some problems with your Portege?

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I want to update the bios of my Portege R500 to the 1.6 version. It's a windows-update BIOS and when I launch it under Windows 7, I get the message:
[Error] BIOS Update is not supported OS. Unsupported OS or service pack is installed.

I have to reinstall XP in order to update the Bios? File name is P0058v160.exe. Does anyone know if BIOS update works in Virtualisation mode? I would install Sunbox VM, install XP and run the BIOS update. But will it work?

Does anyone has an idea?



Answer:Re: Portege R500 - How to update BIOS on Windows 7?

Hi Roro,

Yes you have to install Windows XP to update the BIOS but my question is: Is this update necessary or just for fun? BIOS update is always a little bit risky and should only be done to solve problems. If your computer runs properly I wouldn?t make this update.

I don?t know if this update is possible on Virtual XP but I wouldn?t try it. If the update fails you need a new ROM module or mainboard. I think the BIOS update isn?t designed for Virtualization mode?

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Had a go at installing this, and all is fine apart from installing the Value Added Package - the main thing I want to get working is the function keys for screen brightness and connecting a TV.

I understand that upgrading the BIOS can help getting the VAP installed ( I get the ID ERR NOTINSTALLTVALZ message), I know that Toshiba are not directly supporting the A100 for Vista but is there a BIOS I can install that will work? I'm thinking there might be a similar machine that works in Vista or maybe just an A100 BIOS that will suffice?

Many thanks!

Answer:Vista on Portege A100 - Can I update the BIOS?


May I ask where did you found the Vista Value Added Package for Portege A100?
I didn?t find this Value Added Package on the Toshiba Europe site.

There are only 3 files for Vista. One of the files is BIOS v1.60-WIN which seems to be OS-independent.

Regarding the BIOS;
You should know that the BIOS update is always risky.
If you will use wrong BIOS version or wrong BIOS update procedure you can damage the motherboard!!!
?and as you probably know the motherboard is one of the expensive notebook parts!!!
It?s not worth to trying something which can damage the notebook. You know?

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Good day, I have two questions about Portege 3410.

The first one: I cannot update BIOS (there is 1.50 in use, I want to update to 1.60). The instruction does not work: I connect Teac USB-drive on USB-port, switch USB-FDD emulation to Enable, switch notebook On with F12 pressed, the message "Ready to update BIOS..." appears, I presed key, but nothing happend. What's wrong?

The second one: I cannot install Windows XP on to notebook (it does not boot neither FDD-USB, nor External DVD-USB).
How can I install Windows?

Thank you.

Answer:Portege 3410 - How to update BIOS and install XP?


Just one question: Why do you want to update the BIOS? Is it really necessary?
I ask this because this update is always a little bit risky and you could damage the ROM module.
Anyway, have you tried to load default settings in BIOS before you start the update and install XP?

You can install XP without CD. Therefore you must copy the i386 folder on the HDD from another computer and some booting files for HDD? I think you should search a little bit with Google to find workaround for this. You should find enough! ;)

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Dear all i i', trying to update Bios from 2.6 to 3.0 but the software update gives the error:this computer is not supported" Strange because i download the software from toshiba.

Can someone help


Answer:Portege R830-10R - Bios Update problems


Did you unzip the BIOS package correctly?
Did you install the VAP for Win 7?

The VAP is needed and I noticed that BIOS update issue can appear if something is wrong with the installed VAP. Maybe you should update/reinstall the VAP.

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HI, I have Portege M700 - 116 with Vista Ultimate SP1. And I download a fresh BIOS (P005Bv160.exe) from [] version 1.60-WIN date 10/10/08. When I try to install it I have an error window said:

Unsupported product type is installed.
BIOS Package BIOS version: Ver.1.60
Current BIOS version: Ver.1.50

So my question is... WHATS WRONG?? What a product type? This BIOS update is OS independent and language independent (world wide), so i think many people with M700 will have the same problem. Is it some problems with previous version of BIOS? which I downloaded from the same site month ago. I dont understand, the BIOS installer for Windows was made to make the process easy, but it does not even work...

Answer:Portege M700 - 116 BIOS Update Error


I see you are using the Vista Ultimate.
I doubt this is an original preinstalled Vista version.

The error message: Unsupported product type is installed says that the product (software OS) which is preinstalled is not supported by BIOS. I think the error is related to the preinstalled Vista Ultimate. Possibly the BIOS cannot be updated running Vista Ultimate.

SO it would be very interesting to know if you can update the BIOS running Toshiba preinstalled OS.
Should check this!

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I have a Port?g? R700-172 - PT311E-03201KGR
It's a WIN 7 64-bit Machine.

Current BIOS 1.70
Current EC-Version: 1.40

For this machine, a BIOS and EC update is out there.
So I downloaded the "BIOS220_EC160.exe" update and tried to process.

The first message during the update process is: "There is need to update BIOS and EC".
When I continue with "Execute the update", I receive the error message:
"Error: Preparing to update was failed
Given image file is not compatible with this cimputer"

There are no changes in the hardware of the machine. The only problem I see is that we are using McAfee Endpoint Encryption (V6.0.2.6) which might have some influence on updating the BIOS.

But I'm not sure.
Does anybody have an ides?

Answer:Portege R700 - BIOS-Update 2.20-WIN is not working


Is BIOS update important for you?
Do you have problems with notebook?

I?ve got three years old notebook and BIOS has not been updated?

However, as far as I know the VAP (value added package) needs to be up to date to get BIOS updated?. Also the firewalls and other security and antivirus software preinstalled on the system should be disabled before trying to update the BIOS.

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Just got my Z830 Portege and am folloing the Toshiba update recommendations. The Bios update to v1.7 fails though with a 'computer not supported' message...

Any ideas? Thx, urhs

Answer:Portege Z830 - BIOS update fails

I cannot say anything about this issue but if your notebook works well don?t change anything.
Out of curiosity but do you use original preinstalled OS that you got with your Portege?

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I've upgraded my M400 to Vista.

Now I'm installing all the Tosh Vista drivers. According to the instructions, the first thing to do is to update the bios.

So, I download the bios (v3.60) from the site and run the .exe, but it tells me I need the common modules.

The only common modules I can find on the Tosh site are for XP.

Can anyone help?



Answer:Portege M400: Cannot update the BIOS after Vista installation

Probably you have to update the BIOS before you will install the Vista on the notebook.
Then you could install the Vista again.

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I recently picked up a Portege M200 and installed (via PXE - network install) Windows 7 on it. I would like to upgrade the BIOS as it's still at the original BIOS (1.1). I downloaded and extracted the pkg and tried to install via Windows but it says my OS isn't supported. I don't have an external CD drive or FDD - how can I update the BIOS? I tried to put it on a USB drive but there doesn't seem to be an option to boot from USB.


Answer:Portege M200 BIOS update running Windows 7?

Ok, I'm thinking I could use an SD card but I see it's not recognized by Windows 7 and when I put in a card, nothing happens...

Anyone know where I can find a driver for it? I do see there are 2 devices not recognized - one "Base System Device" and one "Unknown Device"...

And I see it doesn't recognize the video card either - just uses Standard VGA Graphics Adapter which seems to work fine...

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I'm trying to update the BIOS on my newly bought but secondhand Portege R100.
I installed the Common Modules driver after it didn't work the first time but now when the BIOS update starts I get an error window pop up saying "user is not authorized to update BIOS". Where do I change that?

I'm not particularly computer savvy so please be gentle with me.


Answer:Portege R100: BIOS update - user not authorized

Hello Jim

Is there any special reason for you to make BIOS update? Have you made clean OS installation?

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Hi, I have a Portege M100 and I am trying to update my BIOS from version 1.40 to 1.50 using the windows update utility.
But when it gets to the screen where it says preparing to update BIOS, up pops a message saying user is not authorised to update BIOS?

There is only 1 user account on the pc and it has admin privaleges, using WinXP sp2.

Any help would be apreciated.

Answer:User not authorised to update BIOS - Portege M100


How did you try to upgrade the BIOS? From the Windows or did you use the traditional procedure?
According to this document you should use the traditional BIOS upgrade procedure. IOS&FID=TRO0000000b07

But why you want to upgrade the BIOS?
Did you have some serious problems which the BIOS upgrade can solve?
Please note that you should upgrade the BIOS only if you have serious problems and if you know that the BIOS upgrade will solve the problems.

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The new BIOS release (1.8) for Portege M400 solves the problem of fan noise. The readme.txt explains that the temperature will be increased only in three degrees. Very important patch, very recommended for M400 users.

Now i can use my tablet in my business meetings without having to give explanations to the clients of the noise of the ventilator.


Answer:BIOS update has solved fan noise of Portege M400


good to hear that Toshiba has done something against this annoying thing. Thanks.


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I have an old M800-106 (model PPM81E-00K00JEN). It is good condition and has been reliable, and I don't want to scrap it. Unfortunately the Windows based BIOS update from Toshiba's website froze during it's operation, and now the laptop won't restart.

The cost of sending it to an authorised service provider to repair is significantly more than the cost of replacing the laptop, and I'd be charged even if they didn't fix it. I'm not saying it's expensive - if someone has skills and does some work they should be paid for it, but it's not what I want to spend money on for this laptop.

Environmentally it'd bad to just chuck the laptop away/take to the recycling centre.

I could strip the motherboard out and send that away to have the BIOS chip replaced or reprogrammed, but that would be time consuming and risk me damaging it.

I would like to attempt to flash the BIOS chip, using the crisis Phoenix tools that are available online, but so far haven't found a *.rom or *.wph file to use.

Where can I get the BIOS file - to be honest any version that suits this laptop would do, it doesn't need to be the most recent one.

Any helpful advice gratefully received.


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I recently updated the BIOS on my z30c pt263e as per advice from the toshiba update application installed on my PC.

Since that update, my LAN (wireless) and bluetooth have been behaving abnormally, including:
Connecting to various wireless networks, but not being able to access the internet. In order to do so, I have to do a wireless troubleshoot in windows, which resets the wifi adapter, then it works againIf I switch between networks (say a wireless, to a hotspot wireless on my phone) it does the same thing. Will connect to the network, but not access the internet, necessitating the same resetBluetooth has started to work abnormally at the same time, including saying my bluetooth keyboard is paired, but it won't recognise any input from my keyboard.

I've since downloaded and reinstalled both the LAN and Bluetooth drivers from the Toshiba website. This has NOT fixed the problem.

If toshiba is not aware or not going to do anything about this, can someone please post a link to the previous BIOS version (which isn't available when I search on the EU support site) so I can at least verify if it was the BIOS update causing the problem

Answer:Portege Z30-C Latest BIOS update causing LAN and BT problem

Could anyone post the immediate prior BIOS for z30c PT263E. The one recently released (24 January) seems to have resulted in me having new Wireless networking, and bluetooth problems.

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how can I update my BIOS when using Ubuntu Linux?

The reason why I'd like to update my BIOS is that on the one hand Ubuntu
writes an error message during boot-up and recommends to upgrade it and on
the other hand I'm afraid that there is maybe a temperature problem, at least the
notebook becomes slower after working for a while.

The notebook operating temperature usually is between 45-64 degrees.
The fan turns on at 62 degrees and turns off at 52 degrees.

Temperature seems to be pretty normal I would say but I think its not normal that the
notebook becomes slower when operating above 50 degrees.

I already opened it, it seems to be all right with the cooling unit, no dirt e.g...

Maybe I just persuade myself I and the performance is completely normal for a PIII with

Thank you

Answer:Portege 2010 BIOS update / operating temperature

Dear Julio

I presume you know that Linux is not supported OS and designed BIOS update is created to be performed in running Windows OS. This nice Portege is known to me and I know very well that it is not the fastest notebook and it is designed for business purposes like working with Office, e-mail communication and every other everyday activity.

Because of that answer to your latest question can be: yes you persuade yourself.

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Hi to all.

Pls. help...

I have tried to upgrade my bios to new version but I cant.

I just download bios update from toshiba site for portage r600 for my model no. (bios update 1.80-win), I unpack zip, execute exe file, but error popup came up:

TOSHIBA BIOS Package Ver.3.2.9
Unsupported product type is installed.
BIOS Package BIOS Version : Ver.1.80
Current BIOS Version : Ver.1.40

So my question is what I`m doing wrong? I`m trying to upgrade my bios from windows.

my windows version is: windows server 2008 enterprise x64 SP1 (dont ask why i simply must run server 2008)


Answer:Portege R600 - Cannot update BIOS using Win server 2008


Your windows OS seems not to be the Windows which has been preinstalled on your Portege?
You cannot update the BIOS using this windows server 2008 enterprise x64?

You will have to switch to the system which was preinstalled by Toshiba?


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I'm having problems with my R500, so thought I would update the BIOS.

I am directed to download

This contains the file P0058v160.exe

Starting that process leads to:

"install2 has encountered a problem and needs to close"

Do these BIOSes have to be installed incrementally? My r500 is an early one and currently running v1.00.


Answer:Re: Portege R500 - Bios update installer crashes


If you want to update the BIOS then you have to download the BIOS package and have to unzip it firstly.
Then execute the exe stored in the folder.

I?m not sure why the error message appears but please ensure that the Common Modules are installed on your system.

If the error will still persists then this could be a problem with the installed Windows OS and not with the BIOS software.

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I have a Portege R500 model PPR50E with Vista Business pre-installed. I am wanting to move to Windows 7 and so, as a first step I want to update the BIOS from 1.5 to 1.6. I obtained the correct file from Toshiba (bios-20080325071859 containing P0058v160.exe), but when I try to run the application it fails with "This computer is not supported".
I have checked several times that I downloaded the file for the R500....

Can anyone help?

Answer:Cannot make BIOS update for Portege R500 (PPR50E)


That?s strange.
Did you change something on you installed Vista?

In different cases the BIOS cannot be updated because some essential tools like common modules for Win XP has not been installed.
If you are using vista you don?t need Common Modules but I recommend reinstalling VAP.
Then you should try to run BIOS update again.

Otherwise use the recovery disk and set the notebook back to factory settings.
After the notebook has been set to the same state like at the first day of purchase, you could run BIOS update.

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I have bios 1.4 and tried to use the bios on the download page, tell me the bios is not suitable?

Answer:Portege M100 - Bios update for Win XP doesnt work


Are Common Modules installed on your Portege M100?
If not then you have to install the Common Modules in order to be able to run BIOS update!
The Common Modules is an essential component of the Windows systems.
It is required to make other original TOSHIBA programs work properly.

PS: the newest BIOS is 1.5-WIN

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I have Protege R600 (accordint to the sticker and to the serial number, it's Portege R600-102, Part Number: PPR61E-00600CEN and I'm unable to upgrade BIOS from its current version (1.6) to the newest one available on support & download site.

Namely, according to my criteria websipe presents 3.00-WIN version, which contans zipped executable called P006Bv300.exe; when launched it displays 'This computer is not supported' message.

Which BIOS should I use?

Answer:Portege R600 (PPR61E) - BIOS update not supported


Did you download the right BIOS version for your notebook? Are you sure?
Check this!!!

By the way: Did you exchange the mainboard or an authorized service provider?
As far as I can remember I did read a thread here about the same issue. The user reported that the update wasn?t possible after mainboard exchange. He went to ASP again and they guys did update the DMI informations. After this the update was possible!!! :)

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please help me with my portege M400, I installed a new localized version of Windows XP , then I started to download the drivers from Toshiba website, and the first thing I did is installing the new BIOS update. I don't know which version was it. Then it asked me for restart, after I did the restart the device doesn't boot anymore, and I can see only a blinking orange LED, :(

Please how can I reset my old BIOS? Is it the end of my Toshiba?
I'm now in a forign country and there are noToshiba service center near to me

Please is there anyway to help me

Answer:Portege M400 - doesn't start after a BIOS update


I think in this case you must go to an ASP. I don?t see another solution for this problem because I think the ROM module must be reflashed or the completely mainboard must be replaced.

On the Toshiba website you can search for the nearest ASP: => Support & Downloads => Find an authorized service provider

And if you don?t find an ASP in your country just contact an ASP in another country. I?m sure that they will try to help you.


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